2011 CHEVROLET Cruze Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
725
Complaints Reported
Complaints by Component
ENGINE
118 complaints
The engine is leaking oil. There are clearly known issues with this engine such as oil leaks and engine fires. There was a previous recall on this issue that says complete but we are still having the same issue. The Chevrolet corporate office and dealerships do not want to take responsibility.
Jul 22, 2025
The contact owns a 2011 Chevrolet Cruze. The contact stated while driving at an undisclosed speed, the RPM increased and there was a burning oil odor on the interior of the vehicle. No warning light was illuminated. The contact stopped and parked the vehicle. The contact performed an inspection under the hood and when the oil cap was removed, the contact noticed a whistling sound. The vehicle was taken to an independent mechanic where it was diagnosed with a failed intake manifold. The contact was informed that the intake manifold needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 67,000.
Apr 29, 2025
Watery oil looking liquid making puddles under car. Orange fluid seen pooling from above. Head gasket blown?
Jan 16, 2025
Losing coolant seems like blown head gasket
Nov 17, 2024
The main seal
Jun 23, 2024
+ 113 more complaints for this component
POWER TRAIN
98 complaints
Vehicle does not shift gears, jumpy, sluggish, disengages then jerks back into gear. Hazard when trying to pickup speed to accelerate into highway traffic. Does not engage in reverse gear at times, have to turn vehicle off, wait a few minutes then turn vehicle back on for reverse gear to engage. Sometimes when vehicle is in park, vehicle will not start, have to fidget with gear and key, sometimes for several minutes before it will register in park and allow you to start the vehicle. When on highway transmission will jolt and jerk making you think you have lost your transmission on the roadway. This is a major hazard for my daughter who drives this vehicle to college. I am aware of a lift plate that can be installed to fix this problem that has existed in all 2011 Chevy Cruze s since they were manufactured. NHTSA Bulletin issued Oct. 10, 2024 NHTSA ID#11010651 Manufacture Communication #24-NA-223 Bulletin to all technicians for an alternative procedure for a lift plate that can be installed into the transmission to correct this problem. This needs to be a nationwide issued RECALL because of the endangerment people are being put in while driving these unsafe Chevy Cruze with faulty transmission issues.
Jan 30, 2025
The contact owns a 2011 Chevrolet Cruze. The contact stated while attempting to leave a parking lot, the gear shifter was shifted to drive but the transmission remained in reverse. The vehicle was towed to an independent mechanic where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The manufacturer was not notified of the failure. The failure mileage was approximately 130,000. The VIN was not available.
May 22, 2024
The transmission failed and wouldn't go into 3rd gear. Safety of person driving was put at risk on an expressway on ramp, transmission refused to go into 3rd gear could have been rear ended as traffic was accelerating on ramp. The issue was reproduced at a transmission repair shop. Vehicle has been repaired at a transmission shop after being towed to their facility as it was undriveable. There were NO warning lights or messages prior to failure. Car seemed a little sluggish before but not really a warning at all before catastrophic failure of transmission.
Nov 06, 2023
Transmission locked gears and would not accelerate causing a huge safety violation when it occurred on an interstate. Vehicle was just seen by a mechanic that deemed the car safe to drive and then the car proceeded to malfunction. Vehicle has history of a slipping transmission, with no diagnosis ever found.
May 05, 2023
The contact owns a 2011 Chevrolet Cruze. The contact stated while at a stop sign and accelerating, the vehicle hesitated. There was no warning light illuminated. The vehicle was taken to the dealer and the dealer stated that the oxygen sensor needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but offered no assistance. The failure mileage was 54,057. The contact noted that the failure mileage was actually 45,057 and the failure speed was intermittent. After the vehicle was left with the dealer a second time, they found that there were two cylinders with low compression. The dealer presented the contact two options to remedy the issue. The contact paid to have the engine replaced with a remanufactured one from GM. The new engine has since been reinstalled, but it is unknown why the failure happened. The contact has reached out to the manufacturer to try to get some financial help with the repair costs.
Mar 23, 2023
+ 93 more complaints for this component
UNKNOWN OR OTHER
41 complaints
I think even though it says no recalls on my mother's car I think it is part of this recall because it keeps happening after repaired correctly by her car repair person. She had it fixed twice for leaking antifreeze then after fixed twice it was fine for a bit then it blew all out and said overheating like what I read in this website link on recall. Know unable to drive it till fixed correctly https://www.vehiclehistory.com/questions/what-is-the-chevy-cruze-antifreeze-leak-recall-about-107459 so she needs it covered to get fixed permanently for good forever for free at here local gm.
Dec 11, 2022
I have a massive oil leak and have changed all the parts and it's still has a massive oil leak only when driven what can be done to stop it please help running out of cashmony
Apr 21, 2022
MY TRUNK IS COMING OPEN ON ITS OWN. SOMETIMES WHEN I UNLOCK MY CAR THE TRUNK WILL POP OPEN OTHER TIMES IT WILL JUST POP OPEN WHEN I'M DRIVING DOWN THE ROAD. IT IS NOT MY KEY FOB BECAUSE I HAVE USED DIFFERENT KEY FOBS THAT I HAVE AND THE PROBLEM IS STILL HAPPENING. THIS IS DANGEROUS WHEN DRIVING DOWN THE HIGHWAY. THIS CAN HAPPEN WHEN IT'S SITTING IN THE DRIVEWAY. OVERNIGHT I WAKE UP IN THE MORNING AND THE TRUNK IS OPEN OR WHEN I'M DRIVING DOWN THE ROAD. THIS STARTED HAPPENING JUST THIS MONTH AND HAS BEEN HAPPENING SPORADICALLY BUT AT LEAST ONCE A DAY IF NOT MORE. I'VE DONE SOME RESEARCH ON THE INTERNET AND I AM NOT THE ONLY ONE THIS IS HAPPENING TO WITH THEIR CHEVY CRUZE. I THINK IT RECALL IS AN ORDER BEFORE A WRECK DOES HAPPEN IF IT HASN'T ALREADY.
Mar 31, 2021
BOTH OF MY KEYS HAVE BROKEN OFF. THANKFULLY, THEY'VE NEVER BEEN STUCK IN MY IGNITION, BUT THEY HAVE BOTH SNAPPED OFF. I WAS PARKED IN THE DRIVEWAY (I HAD JUST ARRIVED) AND WENT TO TURN MY IGNITION OFF AND THE KEY SNAPPED AT THE BASE, BY WHERE THE PIN HOLDS IT. THE KEY ITSELF IS OK, BUT COMPLETELY SEPARATED FROM THE BASE OR HOUSING. PLEASE NOTE THIS IS THE SECOND TIME THIS HAS HAPPENED, I THOUGHT MY 11 YEAR OLD BROKE THE FIRST ONE SO I HAVE BEEN USING THE SPARE. THE BREAK LOOKS EXACTLY THE SAME THIS TIME AS THE FIRST TIME, I JUST MUST HAVE DROPPED THE ACTUAL KEY PART OUT WITHOUT NOTICING.
Feb 06, 2021
CAR HAS CONSTANTLY BEEN SLOW IN SHIFTING GEARS WHEN IN AUTOMATIC
Jan 26, 2020
+ 36 more complaints for this component
SERVICE BRAKES
39 complaints
I bought my car used. I have replaced the Brake Pedal Position Sensor 3 times on my own and 1 time by Anderson General Tire. Sometimes when I go to brake, there is no brake and I have to push real hard with my foot and finally the car will brake. It feels as if my brakes go out and sometimes I have to pump the brake pedal. It happens also when I start my car after it's been sitting and I brake to shift into drive. My car says it doesn't have any recalls but I have been having this problem. My car has been serviced numerous times by Chevrolet immediately after buying it. I only had to stop taking it there because my warranty ran out and then they wouldn't cover the costs anymore. Codes that come up are P057D and U0140-71: Brake Pedal Position Sensor Circuit High and Brake Pedal Position Sensor Circuit High Voltage and Anti-lock Brake System (although this does not show on the dash).
May 08, 2024
The contact owns a 2011 Chevrolet Cruze. The contact stated that while driving at an undisclosed speed, the brake pedal was firm and difficult to depress. The vehicle was taken to the dealer and diagnosed as brake pump failure. The vehicle was not repaired and remained at the dealer, awaiting the brake pump part for replacement. The manufacturer was made aware of the failure and informed the contact that the vehicle was over the 100,000 miles warranty and that the recall for the brake pump had expired in 2018. The failure mileage was approximately 110,000.
Aug 26, 2021
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE THE CONTACT'S DAUGHTER WAS REVERSING THE VEHICLE, THE BRAKES FAILED TO OPERATE WITHOUT WARNING. AS A RESULT, THE VEHICLE TAPPED THE VEHICLE PARKED BEHIND HER. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO STEWART CHEVROLET (780 SERRAMONTE BLVD, COLMA, CA 94014, (415) 570-7351) TO BE INSPECTED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT AN INSPECTOR WOULD BE SENT TO THE DEALER TO INSPECT THE VEHICLE. THE DEALER DIAGNOSED THE VEHICLE WITH A FAULTY BRAKE BOOSTER, VACUUM PUMP, AND BRAKE PADS. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Dec 09, 2019
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHEN THE VEHICLE WAS INITIALLY STARTED, THE POWER BOOSTER FOR THE BRAKES FAILED TO OPERATE. THE POWER BOOSTER BEGAN TO WORK AFTER APPROXIMATELY ONE MINUTE. QUIRK CHEVROLET MANCHESTER (1250 S WILLOW ST, MANCHESTER, NH 03103, (603) 263-4530) STATED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE MANUFACTURER ASSIGNED A CASE AND ADVISED THE CONTACT TO FILE A COMPLAINT WITH NHTSA. THE FAILURE MILEAGE WAS 144,600.
Sep 13, 2018
MANUAL TRANSMISSION, NEUTRAL GEAR AND EMERGENCY BRAKE ALWAYS USED WHEN PARKING THE CAR. NOTICED THAT WHEN REMOVING THE E-BRAKE ON A HILL, THE CAR ROLLS SLIGHTLY BACKWARDS AND IT SEEMED AS IF THE E-BRAKE ENGAGED EVEN AFTER IT BEING REMOVED. THERE WAS ALSO FRICTION WHEN USING THE BRAKES, ALMOST LIKE THE BRAKE PADS WERE GETTING LOW, HOWEVER THEY HAD JUST BEEN REPLACED. TOOK THE CAR INTO THE MECHANIC AND WAS TOLD THE E-BRAKE CABLE RUNNING FROM THE EMERGENCY BRAKE TO THE BACK TIRES IS MALFUNCTIONING TO WHERE IT FAILS TO RETRACT FULLY WHEN THE EMERGENCY BRAKE IS DISENGAGED. I HAVE BEEN TOLD THAT THIS PART IS ON A 4 WEEK BACK ORDER THROUGH GM BECAUSE IT IS A REOCCURRING PROBLEM, AND IT IS NOT A SAFETY ISSUE ACCORDING TO GM. HOWEVER, HAVING THE EMERGENCY BRAKE PARTIALLY ENGAGED IS DEFINITELY A MAJOR SAFETY ISSUE, SINCE IT CONFLICTS WITH NORMAL BRAKING WHEN DRIVING, CAUSING FRICTION IN THE BRAKES. NOT SAFE TO DRIVE ON, AND CAN'T EVEN BE FIXED SINCE IT IS ON BACK ORDER DUE TO A FAULT PART! MECHANIC SAYS HES SURPRISED MY BRAKES WERE NOT SMOKING. I DRIVE LONG DISTANCES BETWEEN STATES FREQUENTLY, AND IS COMPLETELY UNSAFE TO DRIVE, AND CANNOT FIX THE PART UNTIL THE BACK ORDER IS CAUGHT UP THROUGH GM.
Jan 18, 2018
+ 34 more complaints for this component
ELECTRICAL SYSTEM
24 complaints
The contact owns a 2011 Chevrolet Cruze. The contact stated that the brake lights, power locks, and windshield wipers were inoperable. The contact stated that the ignition key failed to disengage after turning off the vehicle. The contact had to hold a button underneath the steering panel to be able to remove the key. The vehicle was taken to an independent mechanic where the contact was informed that the Body Control Module (BCM) needed to be replaced. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 130,000.
Mar 17, 2025
2011 Chevrolet Cruze. 1.4 engine. Manual transmission. No accidents. Mileage: 69,000 The engine has stopped while driving 3 times in last year (2023) January (5 degrees), Sept and November. Battery is 2 years old. Replaced negative battery cable with (OEM), after 2nd engine stop, after reading that negative cables have history of going bad over time. Very dangerous, especially in dark. All lights, head lights, dash lights and engine stop. Emergency flashers work. I coast to the side of road, and try to restart. It will restart after about 5 minutes. I have gotten a check air bag message on dash. First, two times I took to a mechanic and they said there are no repair codes coming up from computer.
Dec 07, 2023
The radio turns itself off, all the warning lights flash on the dash, and the car starts struggling to idle.
Aug 08, 2022
Negative battery cable shorting electrics while driving…
Oct 05, 2021
ALSO FROM THE OTHER COMPLAINT I'VE MADE ON MY 20011 CHEVY CRUZE ECO IS THAT WHEN I'VE TRIED STARTING MY CAR IT SKIPPED THEN WAS HAVING TROUBLE STARTING SO I TOOK MY KEY OUT AND GOT ANOTHER CAR AND HOOKED THE JUMPER CABLES UP TO IT AND LET IT CHARGE FOR A LITTLE WHILE THEN I PUT THE KEY INTO THE IGNITION AND HAD TROUBLE STARTING IT UP IT STARTED UP FIRST TRY JUST NOT AS USUAL IT TOOK ABOUT A COUPLE SECOND INSTEAD OF INSTANTLY STARTING UP THIS MAKE ME BELIEVE THAT THE CAUSE OF THIS IS A FAULTY IGNITION OR ALTERNATOR THE ONLY DAMAGED CAUSED FROM THE ACCIDENT WAS THE HEADLIGHT AND PASSENGER FENDER AND BUMPER BODY THE ONLY DAMAGED PART ON THE UNDER THE HOOD WAS THE AIR BOX INTAKE AND A HOSE MOVED AROUND BUT NOT DAMAGED
Oct 10, 2020
+ 19 more complaints for this component
POWER TRAIN,ENGINE
23 complaints
The contact owns a 2011 Chevrolet Cruze. The contact stated that while driving 25-35 MPH, the vehicle failed to shift into the intended gear and then stalled. The contact was able to pull over to the side of the road. The vehicle failed to restart and was towed to the residence. There was no warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 230,000.
Nov 17, 2025
Noticed a very hard transmission shift when accelerating from approximately 35 to 40 mph. Hard shifting in this vehicle has been observed over the past year. Milage is approximately 60,000 miles.
Jun 06, 2023
Seven recalls!!! Chevy claims there are no recalls for this vin number. 7 is way to many!!! Not to mention their valve covers on this car are terrible, no wonder the engine catches fire, I’ve had it replaced 3 times. I’ve replaced cooling components multiple times an never got any recall notifications from Chevy!!!!!! Please help.
Aug 31, 2022
VEHICLE WAS PURCHASED IN 2011 AND HAS 135,000 MILES ON IT. BODY AND INTERIOR IS IN GREAT CONDITION AND I TAKE CARE OF THE ENGINE AND POWERTRAIN FOR ITS SCHEDULED MAINTENANCE. I HAVE THE DOCUMENTS TO PROVE MY STATEMENT. THIS VEHICLE HAS BEEN NOTHING BUT A HEADACHE. I JUST WANTED TO NOTIFY YOU AND WARN ANY OTHER PERSON THAT MAY BE THINKING OF BUYING A CRUZE TO NOT PURCHASE. I WAS HOPING ALSO THAT I MAY HAVE A RECOURSE UNDER THE LEMON LAW TO RECOVER SOME OR ALL OF THE LOSSES INVESTED IN TRYING TO KEEP THE VEHICLE IN RUNNING CONDITION. THE TRANSMISSION IS CURRENTLY MALFUNCTIONING AND THE TURBO WAS ALSO RECENTLY MALFUNCTIONING. CURRENTLY THIS VEHICLE IS IN A PARKING LOT COLLECTING DUST. THE COST TO REPAIR OR REPLACE IS MORE THAN THE VALUE OF THE VEHICLE. CAN YOU ADVISE OR HELP WITH A SOLUTION? IT WOULD BE SAD TO SEE HONEST CONSUMERS INVEST THEIR HARD EARNED CASH ON A PRODUCT THAT WILL LAST THEM FOR LESS THEN A DECADE.
Oct 29, 2019
WHEN I AM DRIVING DOWN THE HIGH WAY OR IF I AM GOING UP THE HILL MY VEHICLE FEELS LIKE IT IS GOING TO STALL SO I HAVE TO PULL OVER TO THE SIDE OF THE ROAD. IT ALSO WAS A SALVAGE TITLE AND I HAD NO IDEA WHEN I BOUGHT IT I FOUND OUT IT WAS A SALVAGE VEHICLE AFTER I TOOK IT TO THE DEALERSHIP TO FIX MY RECALL IN WHICH THEY CLAIM THEY FIXED MY RECALL BUT I TOOK IT TO ANOTHER MECHANIC AND THEY TOLD ME THE RECALL WAS NOT FIXED. THE RECALL WAS A TRANSMISSION CONTROL MODULE. ALSO WHEN I BOUGHT THE CAR I TOOK IT BACK THREE TIMES AND THEY SAID SINCE I PAID CASH FOR IT THERE WAS NOTHING THEY COULD DO I FEEL LIKE THIS WAS A LEMON.
Feb 18, 2017
+ 18 more complaints for this component
AIR BAGS
22 complaints
I was hit side impact my airbags didn’t deploy in the car they deployed under the hood I was hit by a vehicle doing approximately 50 miles an hour the airbag that was supposed to go off went off under the hood instead of in the car
Jan 29, 2025
IN A FRONT IMPACT CRASH GOING 60 MPH THE CRUZE HIT A GUARDRAIL CABLE DESTROY THE FRONT OF CAR AND NO AIRBAGS WENT OFF.
Aug 19, 2020
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING BETWEEN 25 TO 50 MPH, THE AIR BAG AND SERVICE AIR BAG WARNING INDICATORS ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 118,900.
Apr 16, 2019
PASSENGER SIDE AIRBAG IS NOT WORKING. WITH ALL THE FAULTY AIR BAG RECALLS--WHY ISN'T MINE BEING RECALLED? GM WANTS $700 TO REPAIR IT, AND THE CAR IS ONLY 3 YEARS OLD. *TR
Nov 12, 2014
I NOTICED CHEVY CRUZE FROM 2013 AND 2014 HAVE RECALLS FOR THIS VERY ITEM! THE CAR IS ONLY 3 YEARS OLD AND I HAVE TO PAY $669 FOR A SENSOR? *TR
Oct 08, 2014
+ 17 more complaints for this component
ENGINE AND ENGINE COOLING
19 complaints
The contact owns a 2011 Chevrolet Cruz. The contact stated while driving at an undisclosed speed, the temperature gauge indicated that the engine was hot (H). Upon checking the coolant level, the contact discovered that the coolant reservoir was empty. The contact refilled the coolant reservoir; however, the failure returned, and the coolant immediately leaked out of the vehicle. The contact refilled the coolant reservoir a second time and drove to an independent mechanic. A diagnostic test was performed that showed that a cracked tube under the coolant had caused a gasket to blow, leading to the coolant leak. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 96,000.
Jun 25, 2024
The contact owns a 2011 Chevrolet Cruze. The contact stated that while operating the vehicle, the odor of engine oil was present inside the cabin of the vehicle. Additionally, oil was leaking from the engine compartment onto the floor of the garage. The vehicle had been serviced on multiple occasions for the failure by an independent mechanic who replaced the oil pan and oil reservoir however, the failure persisted. The local dealer and manufacturer were notified of the failure but no assistance was offered. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 12V288000 (Engine and Engine Cooling). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 100,000.
Mar 28, 2022
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 70 MPH, THE SPEED DRASTICALLY REDUCED TO LESS THAN 40 MPH WITHOUT WARNING. THE DEALER (MIKE ANDERSON CHEVROLET, 119 E MAIN ST, GAS CITY, IN 46933, (765) 327-7326) SCHEDULED A DIAGNOSTIC APPOINTMENT AND REPLACED THE PCV VALVE UNDER A WARRANTY; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO SOUTHWORTH FORD (1430 N BALDWIN AVE, MARION, IN 46952, (765) 662-2561) WHERE DIAGNOSTIC TESTING FOUND THE SAME FAILURE CODES AS THE PREVIOUS REPAIRS AND THAT THE PCV VALVE FAILED. THE MANUFACTURER WAS NOTIFIED AND SUGGESTED TAKING THE VEHICLE BACK TO THE DEALER FOR REPAIRS. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.
Jul 20, 2018
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT COOLANT WAS LEAKING FROM THE VEHICLE. IN ADDITION, WHENEVER THE HEATER WAS ACTIVATED, A BURNING ODOR WAS PRESENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Jan 05, 2015
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 30 MPH, THE COOLANT WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DETERMINED THAT THE COOLANT RESERVOIR WAS EMPTY. THE TECHNICIAN REPLENISHED THE FLUID, BUT THE CONTACT NOTICED THAT THE RESERVOIR WAS COMPLETELY EMPTY THE NEXT DAY. THE CONTACT BELIEVED THE FAILURE WAS DIRECTLY RELATED TO NHTSA CAMPAIGN NUMBER: 12V288000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Nov 06, 2014
+ 14 more complaints for this component
STEERING
18 complaints
STEERING WHEEL IS LOOSE AND MOVES SIDE TO SIDE
May 03, 2020
WENT TO TURN LEFT. STEERING WOULDN'T TURN. MY SON HIT A FENCE. BACK STREETS, HIT A FENCE AND CAME TO A STOP GOING ABOUT 20MPH
Sep 24, 2019
I OWN A 2011 CHEVY CRUZE. IT HAS 67,000 MILES. ABOUT A MONTH AGO, I STARTED TO NOTICE A FEELING OF MY STEERING TAKING ON A MIND OF ITS OWN. SO JUST LAST WEEK, I WENT AND GOT NEW BRAKES, ROTORS, TIRES, FRONT END ALIGNMENT, BALANCE. COST A PRETTY PENNY, BUT NEEDED FOR SAFETY. I HAD THEM CHECK FOR FRONT END ISSUES THAT MIGHT BE RELATED TO STEERING PROBLEMS. THEY SAID THE FRONT END WAS TIGHT. TYRODS, BALL JOINTS, AXLE, ETC. THIS CONFIRMED TO ME, THAT THE STEERING ISSUE WAS FROM THE STEERING COLUMN. THERE IS ALSO A CRUNCHING SOUND IN THE STEERING, WHEN TURNING WHEEL FROM A PARKED POSITION. WELL THE STILL HAS STEERING ISSUES. ON THE STRAIGHT AWAY, IT FEELS LIKE THE TIRES ARE INDEPENDENTLY TURNING. I THEN HAVE TO TURN THE STEERING WHEEL TO COMPENSATE AND CORRECT. THIS IN TURN CAUSES, OVER TURNING. THE TIRES AND THE STEERING WHEEL ARE NOT WORKING TOGETHER. THIS MAKES ME SO SCARED TO DRIVE THIS CAR. I HAVE A SMALL PASSANGER, DAILY. I ALSO DRIVE ON A 50 MILE TRIP ONCE OR TWICE A WEEK. PLEASE HELP
Mar 25, 2018
WHILE DRIVING, MY STEERING LOCKS UP AND THEN BEGINS TO MAKE STEERING DIFFICULT AS IF ONE IS SLIDING ON ICE. I AM NOT DRIVING ON ICE, IT IS 50 DEGREES ON A STRAIGHT HWY. *TR
Jan 03, 2017
A SQUEAK HAS DEVELOPED IN THE STEERING COLUMN. ALTHOUGH GM HAS RECEIVED COMPLAINTS ABOUT THIS, THEY HAVE DONE NOTHING TO ISSUE ANY RECALLS. THERE ARE TSO'S ON THIS SINCE OTHER OWNERS HAVE COMPLAINED BUT THEY DO NOTHING. NO CAR WITH 23,000 MILES SHOULD HAVE BAD BUSHINGS OR OTHER PROBLEMS WITH STEERING UNLESS THERE ARE DEFECTS. *TR
Apr 14, 2015
+ 13 more complaints for this component
VISIBILITY/WIPER
16 complaints
PASSENGER SIDE WIPE BLADE STOPPED WORKING WHILE DRIVING ON HIGHWAY DURING WINTER CONDITIONS. EXTREMELY DANGEROUS IN SNOW ON THE HIGHWAY. NEEDS TO BE FIXED ASAP.
Feb 16, 2021
DRIVER'S SIDE WIPER HAS STOPPED WORKING.
Nov 19, 2019
THERE'S A PLASTIC GEAR INSIDE THE DASH THAT CHANGES THE HVAC MODE FROM VENT TO DEFROST. THAT GEAR BECOMES BRITTLE AND SNAPS CAUSING LOSS OF WINDOW DEFROST TO PREVENT WINDOW FOGGING. THIS BECOMES DANGEROUS WHEN DRIVING DOWN THE ROAD AND UNABLE TO CLEAR THE WINDOW FOGGING.
Oct 23, 2019
WHILE DRIVING DOWN A CITY STREET IT BEGAN TO RAIN SO I TURNED ON MY WIPERS AND ALL OF A SUDDEN THE PASSENGER STOPPED IN THE STRAIGHT UP POSITION WHICH CAUSED THE DRIVERS SIDE TO GET CAUGHT UP IN IT. I IMMEDIATELY TURNED OFF MY WIPERS AS THE DRIVERS SIDE WAS STILL ATTEMPTING TO MOVE EVEN THOUGH IT WAS CAUGHT UP AND HAD TO PULL OVER BECAUSE I HAD ZERO VISIBILITY. I GOT THE WIPERS UNTANGLED BUT THE PASSENGER SIDE NO LONGER WORKS. THIS IS A MAJOR SAFETY ISSUE AND WITH THE RESEARCH I'VE DONE IT SEEMS TO BE A BIG ISSUE FOR HUNDREDS IF NOT THOUSANDS OF OTHERS.
Oct 20, 2018
CONDENSATION ON INSIDE WINDOWS
Feb 21, 2018
+ 11 more complaints for this component
ELECTRONIC STABILITY CONTROL (ESC)
11 complaints
ENGINE POWER REDUCED COMES ON WITH SERVICE STABILITRACK SERVICE TRACTION CONTROL AND DROPS ENGINE SPEED AND LITERALLY HAVE TO PULL OVER AND RESTART CAR. NOW CAR WON'T EVEN IDLE FOR LONGER FOR A MINUTE BEFORE LIGHTS COME ON. ABSOLUTELY UNSAFE TO DRIVE AS I TRAVEL LONG DISTANCES FOR WORK AND TRAVEL WITH A SMALL CHILD WHICH IN THESE FREEZING TEMPERATURES IS EXTREMELY UNSAFE. HAD HAPPENED SEVERAL DATES MOST RECENT 1/14
Jan 14, 2018
WHILE ON THE HIGHWAY AND ON THE STREET MULTIPLE TIMES THIS VEHICLE HAS SHUT DOWN REDUCING ENGINE POWER WITH SERVICE TRACTION CONTROL SENSOR APPEAR ON THE DASH BOARD. THE CAR ENGINE BEGINS TO MAKE NOISES AND SLOW ABRUPTLY. I HAVE PULLED OVER TURN THE CAR OFF THEN ON AND IT STOP. THEN RANDOMLY IT WILL HAPPEN AGAIN THE SENSOR HAS DISAPPEARED COMPLETELY AND WORK PERFECTLY FINE THEN THIS WILL ONCE AGIN HAPPEN. MY CAR IS UNDER 100,000 MILES AND CHEVY CUSTOMER SERVICES TELLS ME IT IS NOT COVERED UNDER ANY WARRENTY
Jan 04, 2018
SERVICE STABIL TRAK COMES ON, RADIO GOES OFF, WINDOWS STOP WORKING. STARTS TO POWER DOWN!!! I HAVE HAD NOTHING BUT PROBLEMS WITH THIS CAR! CHEVY CRUZE IS GARBAGE. THIS IS A SAFETY ISSUE! TRANSMISSION & HEATING/COOLING UNIT WENT OUT!! 3 RECALLS!!!
Apr 24, 2017
HAD CAR 6 MONTHS AND TRANSMISSION WAS SLIPPING AND NOT SHIFTING PROPERLY HAD NO POWER REALLY IT WOULD GO BUT HAD LOTS OF DELAY AND WOULD JERK WHEN IT WOULD FINALLY GO INTO GEAR. I TOOK IT TO SHOP HAD TO GET TRANSMISSION REBUILT WELL 3000 DOLLARS LATER AND THEM SAYING IT WAS GOOD TO GO BUT WOULD SHIFT FUNNY WHILE RELEARNING GEARS WELL I DROVE IT 38 MILES AND IT WAS JUST LIKE IT WAS WHEN I TOOK IN I THOUGHT AT FIRST IT MIGHT BE LEARNING GEARS BUT AFTER 50 MILES OVER 2 DAYS I FELT LIKE IT WASN'T RIGHT TOOK IT BACK TO SHOP AND NOW THEY ARE SAYING IT IS TCM AND IT WILL BE ANTHER 900 TO FIX I BOUGHT THIS CAR FROM A INDIVIDUAL HAS NO WARRANTY NOW I'M OUT ALL THIS EXTRA MONEY. WORST CAR I'VE EVER HAD. MY DREAM CAR HAS TURNED INTO MY REAL LIFE NIGHTMARE. I WILL NEVER BUY ANTHER GM/ CHEVY VEHICLE. GM/CHEVY WON'T DO ANYTHING TO HELP REMEDY PROBLEMS KNOWN PROBLEMS TO THEM. OH AND THEN SHOP SAYS WATER PUMP IS GOING OUT SO ON WEBSITE IT SHOWS IT HAS SPECIAL COVERAGE UNDER RECALLS I GUESS BUT I HAVE TO PAY TO GET IT DIAGNOSED AND NOW I'M SCARED TO EVEN PUT MORE MONEY INTO IT AS I'M NOT SURE ANY OF THIS WILL ACTUALLY FIX THE CAR I'VE READ HORROR STORY AFTER HORROR STORY OF STORIES JUST LIKE MY MINE. AND YET GM/ CHEVY DOES NOTHING AND IS STILL ABLE TO SELL THESE LEMON CARS TO PEOPLE. I MEAN HOW MANY COMPLAINTS AND SAFETY ISSUES DOES THIS COMPANY HAVE TO GET BEFORE THEY WILL DO SOMETHING. I CAN'T BELIEVE I'M OUT OVER 12000 DOLLARS FOR A CAR WITH MAINT FREE TRANSMISSION WITH 94000 MILES. I NOW HAVE A 13000 DOLLAR PIECE OF JUNK THAT I BEGINNING TO BELIEVE THAT CAN NOT BE FIXED
Jan 12, 2017
I WAS STRANDED FOR 4 HOURS IN THE RAIN WITH MY GROCERIES LOCKED IN MY TRUNK AT WAL-MART WHEN I TRIED TO START MY CHEVY CRUZ THE STABLI TRACK LIGHT CAME ON MY STEERING WHEEL LOCK AND MY KEYS WAS ALSO LOCK ON THE IGNITION ON MAY 3 2016
May 06, 2016
+ 6 more complaints for this component
SERVICE BRAKES, HYDRAULIC
10 complaints
The contact owns a 2011 Chevrolet Cruze. The contact stated while driving 55 MPH, extra effort was needed to depress the brake pedal while stopping the vehicle. There was no warning light illuminated. The vehicle was taken to an independent mechanic and the mechanic stated that the microswitch in the power brake vacuum pipe assembly needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not included in NHTSA Campaign Number: 13V360000 (Service Brakes, Hydraulic). The failure mileage was 210,000.
Nov 23, 2022
The contact owns a 2011 Chevrolet Cruze. The contact stated that while reversing the vehicle, the brake pedal was depressed to the floorboard before the vehicle came to a complete stop. The contact's wife had also informed him of the brake failure while she was driving. The dealer was made aware of the failure but informed the contact that there was a recall repair for the vehicle under NHTSA Campaign Number: 13V360000 (Service Brakes, Hydraulic) and that the manufacturer only guaranteed a one year or 20,000 miles for the recall repair. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that only a free one time repair would be performed. The failure mileage was 99,178.
Aug 06, 2021
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE ATTEMPTING TO PARK, THE VEHICLE FAILED TO RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED. THE BRAKE PEDAL HAD TO BE DEPRESSED COMPLETELY TO THE FLOOR IN ORDER FOR THE VEHICLE TO STOP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN REPAIRED THE ELECTRIC VACUUM PUMP SWITCH. THE CONTACT STATED THAT THE VEHICLE NEVER EXPERIENCED A FAILURE UNTIL IT WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 13V36000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000. UPDATED 10/07/14*LJ THE CONSUMER STATED THE VACUUM SWITCH WAS REPLACED IN NOVEMBER OF 2012 UNDER SAFETY RECALL. PRIOR TO REPLACEMENT IN NOVEMBER OF 2013 THE VEHICLE NEVER EXPERIENCED A FAILURE. THE FAILURE OCCURRED 10 MONTHS AFTER THE REPLACEMENT. UPDATED 9/14/2015 *JS
Sep 11, 2014
2011 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO BRAKES MALFUNCTION. *SMD ON JUNE 19, 2013, THE CONSUMER WAS INVOLVED IN AN ACCIDENT. WHILE APPROACHING AN INTERSECTION, THE VEHICLE AHEAD OF HIM STOPPED SUDDENLY AND WHEN APPLIED HIS BRAKES, THE VEHICLE DID NOT STOP AT THE PROPER DISTANCE AND HE REAR ENDED THE OTHER VEHICLE. THE CONSUMER RECEIVED A RECALL NOTICE IN OCTOBER 2013 AND AGAIN IN MAY OF 2014. THE CONSUMER BELIEVED THE ACCIDENT, WAS DUE TO THE RECALL. HE NO LONGER OWNS THE VEHICLE, BECAUSE IT WAS A LEASE. *JB
Sep 04, 2014
I HAD COME FROM A RED LIGHT THAT TURNED GREEN, AND AS I APPROACHED THE NEXT RED LIGHT, IT HAD TURNED GREEN BEFORE I GOT THERE. I WAS COASTING IN SLOWLY AS THE VEHICLES THAT WERE ALREADY WAITING AT THAT LIGHT WERE STARTING TO MOVE FORWARD. THOUGH THE LIGHT WAS GREEN, THE VEHICLE IN FRONT OF ME HAD STOPPED RIGHT AS HE GOT TO THE INTERSECTION - HE WAS PROACTIVE IN STOPPING FOR AN AMBULANCE THAT WAS LEAVING THE STATION AT THE CORNER (IT WAS NOT ON THE STREET YET AND NO SIRENS.) I WENT TO SLOW DOWN BEFORE REALIZING HE WAS ACTUALLY STOPPED (AT THAT MOMENT, WAS UNAWARE OF AN AMBULANCE.) WHEN I REALIZED HE WAS ACTUALLY STOPPED, I STILL HAD PLENTY OF TIME TO STOP THE DISTANCE I WAS FROM HIS CAR AHEAD OF ME, BUT MY CAR WOULD NOT STOP! THE CAR SLOWED DOWN SIGNIFICANTLY, HOWEVER, IT WOULD NOT STOP. IT JUST KEPT ROLLING FORWARD AT A VERY SLOW PACE. I REMEMBER PRESSING THE BRAKE HARDER, AND THE ABS KICKED IN, AND I HEARD THE "CRUNCH" SOUND 3 TIMES, EVEN THOUGH THE GROUND WAS DRY, AT THE TIME I DID NOT KNOW WHY, I THOUGHT SOMETHING WAS WRONG WITH THE ABS, BUT THE CAR NEVER STOPPED. ALL I COULD DO WAS WATCH IN VERY SLOW MOTION AS MY CAR CONTINUED TO PULL FORWARD AND I EVENTUALLY DRIFTED INTO THE REAR OF THE CAR IN FRONT OF ME. IT WAS A VERY SLOW-MOVING INCIDENT BUT I FELT TOTALLY HELPLESS AS THE CAR CONTINUED TO ROLL. THERE WAS NO DAMAGE TO HIS VEHICLE, ONLY TO MINE. I WAS UPSET BC I KEPT REPLAYING THE INCIDENT IN MY MIND: WHY DIDN'T MY CAR STOP? WHY DID IT FEEL LIKE IT WAS BEING PULLED FORWARD? I HAD MY CAR REPAIRED AND FOUND NOTHING WRONG WITH THE BRAKES OR TIRES OR FLUID. A FEW MONTHS LATER, I REC'D THE 12213 ELECTRIC VACUUM PUMP AND FOUND THE DESCRIPTION MATCHED MY EXPERIENCE. I WANT CHEVROLET TO REFUND ME AND MY INSURANCE COMPANY AND CLEAR THIS ACCIDENT AS MY FAULT. I AM ALSO MAKING A COMPLAINT TO CHEVROLET. *TR
Feb 27, 2014
+ 5 more complaints for this component
VEHICLE SPEED CONTROL
10 complaints
WHEN ACCELERATING THE CAR IT TAKES A MOMENT TO ACTUALLY GO WHICH HAS LEFT ME SITTING IN INTERSECTIONS ETC. THIS IS A COMMON PROBLEM SINCE IT IS A WIRE RELAY NOT A CABLE RELAY SO IT CAUSES A DELAY IN SENDING THE MESSAGE TO THE MOTOR.
Sep 17, 2020
WELL IT WOULD KIND OF STALL WHEN I BEGAN TO GIVE IT GAS THE RPMS WOULD GO UP N REV BUT IT DIDN'T KICK N GO FOR A MIN THAN IT WOULD BE OK UNTIL U STOPPED JBSTARTED TO GO AGAIN THAN ONE DAY I WAS DRIVING N THE DRIVE WENT COMPLETELY OUT ON ME SO IT GOES IN EVERY GEAR BUT WON'T DRIVE
Dec 27, 2019
I PURCHASED A CERTIFIED PRE-OWNED CAR ON JAN. 2015. SINCE MID-2016 (ONE AND A HALF YEAR SINCE I OWNED THE CAR) I'VE BEEN NOTICING THAT MY CHECK ENGINE LIGHT TURNED ON EVERY NOW AND THEN, AND GEAR SHIFTING BECAME SIGNIFICANTLY LAGGING AROUND 30MPH. EVERY SINGLE TIME IN A SERVICE APPOINTMENT (WHICH I TOOK STRICTLY ON SCHEDULE FOR EVERY 3 MONTHS), I WOULD POINT THAT OUT TO THE SERVICE DEPARTMENT, AND EVERY SINGLE TIME THEY WOULD CLAIM THAT THEY TESTED EVERYTHING AND THERE WAS NO PROBLEM THEY DETECTED. WHILE LAST WEEK (LATE JUNE 2017, 2 AND A HALF YEARS SINCE I OWNED THE CAR, AND INTERESTINGLY 5 MONTHS AFTER ALL MY WARRANTY EXPIRED), I WAS TRYING TO DRIVE BACK HOME FROM OFFICE VIA THE HIGHWAY. WHILE ENTERING THE HIGHWAY AND SPEEDUP, I NOTICED THAT MY ENGINE SPEED WENT UPS AND DOWNS IN A SERIOUS, UNCOMMON, RAPID MANNER. THERE WAS ALSO AN UNPLEASANT NOISE COMING OUT OF THE TRANSMISSION SYSTEM. MY CAR SERIOUSLY SHAKES, AND ALL GEAR SHIFTING ATTEMPTS BECAME USELESS. THE CAR WENT OUT OF CONTROL AND WENT TO NEUTRAL GEAR ON THE HIGHWAY--WHICH PUSHED ME TO A VERY DANGEROUS EMERGENCY SITUATION. FORTUNATELY I MADE IT STOPPED BY THE SIDE OF THE HIGHWAY AND MANAGED TO CALL THE ROADSIDE ASSISTANCE. MY CAR WAS FINALLY TOWED TO THE CLOSEST CHEVY DEALERSHIP, AND UPON DIAGNOSTICS THEY REPLIED THAT TO REPLACE THE TRANSMISSION PART, IT WOULD COST ME $4100. IT WAS THE SAME AMOUNT FOR SELLING THE SAME MODEL WITH GOOD CONDITION !!!! I READ EVERY COMPLAINTS FOR 2011 CHEVY CRUZE REGARDING THE TRANSMISSION PROBLEM, AND FOUND VERY SIMILAR EXPERIENCES FOR ALL THE CASES. IT ALL HAPPENED ON THE 2011 MODULE, TRANSMISSION SYSTEM GOT FAILED AROUND 50K~60K MILEAGE, AND THE ONLY SOLUTION IS TO REPLACE THE WHOLE PART.
Jul 06, 2017
WHILE ATTEMPTING TO ACCELERATE INTO AN BUSY INTERSECTION, I FLOORED MY CAR AND QUICKLY REALIZED MY ENGINE HAD DRASTICALLY REDUCED POWER. THE CAR WAS HARDLY MOVING. THE ENGINE WAS RUNNING BUT THERE WAS NO ACCELERATION. THERE WERE NO WARNING LIGHTS OR ANYTHING, JUST NO ACCELERATION. LUCKILY, THE DRIVER BARRELING UP BEHIND WAS ABLE TO MOVE OVER INTO THE OTHER LANE OR IT WOULD HAVE BEEN A HORRIBLE ACCIDENT.
Oct 05, 2015
2011 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO VEHICLE DECELERATED WHILE DRIVING FROM 68 MPH TO 6 MPH WITHOUT WARNING. *SMD THE CONSUMER STATED SHE WAS TRAVELING EAST BOUND ON THE PA TURNPIKE, WHEN SUDDENLY,THE VEHICLE WENT FROM 68 MPH TO 6 MPH WITH NO WARNING. WITH ALL THE TRAFFIC SHE WAS ABLE TO GET TO THE OUTER LANE AND OFF THE ROAD. A TOW TRUCK DRIVER WAS ABLE TO GET THE VEHICLE STARTED. THE NEXT DAY, THE DEALER REPLACED THE THROTTLE BODY.
Dec 16, 2013
+ 5 more complaints for this component
VEHICLE SPEED CONTROL,ENGINE
9 complaints
As I was on the highway, I was unable to pick up speed without feeling resistance! After awhile I couldn’t go past 25 mph and my car eventually gave out before I made it home. I had to call a tow to have them tow me to my park lot! A couple days went by and my car was able to drive through the parking and park in different spots. I am not sure what the problem may be but I just bought this car and it has been causing unsafe issues for about a year now! Please help!
Dec 27, 2021
The car cuts out and jerks (has no power) (no warning lights) when accelerating or staying at a steady speed with engine light coming on or flashing. I've reported to dealership. So far, Don't know the cause of problem.
Jun 22, 2021
WHILE DRIVING DOWN A CITY STREET, THE VEHICLE WAS STOPPED AT A STOP LIGHT. JUST AS IT WAS ABOUT TO MOVE FORWARD AS THE LIGHT TURNED GREEN, IT WENT INTO ENGINE POWER REDUCED MODE AND PREVENTED THE VEHICLE FROM MOVING FORWARD AT A NORMAL RATE OF SPEED. THANKFULLY WAS ABLE TO GET THE CAR OFF THE ROAD. HAD TO BE TOWED TO MECHANIC. THE CONDITIONS WERE COLD (ABOUT 20 DEGREES), WITH NO ICE. FURTHER WARNINGS INCLUDED TRACTION CONTROL SERVICING, BUT THERE WERE NO ISSUES WITH THE TRACTION CONTROL SYSTEM. MECHANIC IS SAYING IT IS A THROTTLE BODY ISSUE.
Dec 10, 2016
ALMOST TO INTO A HUGE ACCIDENT DRIVING ON THE HIGH WAY AT A SPEED OF 35MPH WHEN MY CAR SLOWED DOWN WITH MY FOOT STILL ON THE GAS. IT FELT LIKE MY GEARS WERE SHIFTING WITHOUT ME SHIFTING THEM. I REALLY DON'T KNOW TO MUCH ABOUT CARS BUT I KNOW THIS WASN'T SUPPOSED TO HAPPEN WHILE DRIVING
Oct 03, 2015
MY DAUGHTER ALMOST DIED DRIVING IT ON MONDAY. SHE WAS ON ROUTE 1 IN COLLEGE PARK, MD WHEN THE CHECK ENGINE/REDUCED POWER LIGHT CAME ON AND SHE COULD GO NO MORE THAN 2-3 MPH. THIS IS A VERY BUSY ROAD, AND SHE WAS ALMOST IN A POTENTIALLY TRAGIC ACCIDENT. WE HAD THE CAR TOWED TO SPORT CHEVROLET IN SILVER SPRING, MD (240-471-3190). OUR SERVICE ADVISOR ([XXX]:) INFORMED ME THIS MORNING THAT THE FIX IS A THROTTLE BODY REPLACEMENT WHICH WILL COST $648. IN GOING ON THE CHEVY FORUM WEBSITE, THIS HAS HAPPENED MULTIPLE TIMES TO CHEVY CRUZE AND MALIBU MODELS. IT'S ONLY A MATTER OF TIME UNTIL SOMEONE DIES. THE THROTTLE BODY IS ONLY COVERED UP TO 35K SO I HAD TO PAY OUT OF POCKET. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Jan 14, 2015
+ 4 more complaints for this component
FUEL/PROPULSION SYSTEM
8 complaints
EVERY TIME I PUT GAS IN MY CAR CHECK ENGINE LIGHT, CAR STALLS AND WONT START BACK UP. I PUT GAS IN AND EITHER LATER THAT DAY OR THE NEXT, I'M DRIVING AND IT STARTS TO STUTTER AND I IT'S HARD TO ACCELERATE. IT BEGINS TO SHAKE LIGHTLY AND THE IT SHUTS DOWN. IN THE PAST THREE MONTHS, I HAVE SPENT OVER $1500 TRYING TO DIAGNOSE AND FIX THE PROBLEM. I HAVE RUN OUT OF TOWS FROM MY INSURANCE AND AM NOW PAYING OUT OF POCKET. THERE SHOULD BE A RECALL ON THIS ISSUE, TOO MANY PEOPLE ARE HAVING THE SAME ISSUE.
Mar 07, 2020
2011 CHEVY CRUZE WATERPUMP RECALL- PACE CHEVROLET HUNTINGTON, INDIANA DEALERSHIP. MY CAR OVERHEATED AFTER THE SECOND VISIT TRYING TO CORRECT THE POOR RECALL REPAIR. PLEASE SEE BELOW:. I TOOK MY 2011 CHEVY CRUZE IN FOR A WATERPUMP RECALL. THEY COMPLETED THE JOB IN 1/2 OF THE NORMAL TIME AS QUOTED ONLINE. AS SOON AS I PULLED OUT OF THE GARAGE IT SOUNDED LIKE A WATERFALL UNDER MY DASH! I PULLED RIGHT BACK IN. THE TECH LIFTED UP MY HOOD AND SAID OH IT WAS JUST BURPING THE SYSTEM AND CLOSED IT. SECOND VISIT: 2 1/2 WEEKS LATER- I BROUGHT IT BACK IN. THEY ADMITTED THAT AIR BUBBLES HAD BECOME TRAPPED IN PARTS OF MY ENGINE AND THEY "BLED" THE SYSTEM. WITHIN 5 DAYS MY COOLANT WAS EMPTY!! THIRD VISIT: THEY CALLED ME AND SAID THAT I HAD BROKEN THE COOLANT PRESSURE RELEASE HOSE CONNECTOR FROM MY MASTER MECHANIC HUSBAND BUTTING SOME WIRES WEEKS BEFORE. HOW DID I GO TWO AND A HALF WEEKS WITH IT BEING COMPLETELY FULL AND COINCIDENTLY 5 DAYS AFTER MY SECOND VISIT MY COOLANTS OUT AND EMPTY??? ADVISED THAT GM WILL NOT PAY FOR THIS AND EITHER WILL THEY. SO I'LL HAVE TO PAY $185 FOR A $30.00 PART AND 5 MINUTES OF THEIR TIME TO SWAP IT OUT. MY HUSBAND'S A MECHANIC, I WOULD NEVER GO THROUGH ALL THIS TROUBLE FOR A $30 HOSE CONNECTOR. THERE WAS NO ACCOUNTABILITY AND I AM SO DISGUSTED WITH THEM TRYING TO BLAME ME. BELIEVE ME, IF IT WAS ME I WOULD HAVE NO ISSUES REPAIRING IT RATHER THAN TO BE DISRESPECTED LIKE THAT. I ALSO HAD SQUEAKING COMING FROM MY BELT, THEY NEGLECTED TO LOOK AT THAT AND DIDN'T WIPE UP ALL THE COOLANT UNDER MY WATERPUMP UNTIL THE THIRD TIME. THESE ARE ALL THINGS THAT ARE 100% EXPECTED OF A DEALERSHIP THE FIRST TIME IN, ESPECIALLY FOR A MANUFACTURERS DEFECT. I COULDN'T BELIEVE I HAD TO WASTE ALL THAT TIME JUST FOR THEM TO DO THEIR JOB AND THEN TRY AND STICK ME WITH A CHEAP PART THAT THEY BROKE. ONCE A CAR OVERHEATS THE PIPES NEVER RETURN TO NORMAL.
May 02, 2018
CHECK ENGINE LIGHT SHOWS UP ON DASHBOARD, LOUD NOISE AS THOUGH ENGINE REVVING UP, WARNING NOTIFICATION, A.C. NOT WORKING OVERHEATING. CAR WAS IN DRIVING MODE ON CITY STREET
Feb 02, 2018
IT HASATATES WHEN EXELORATING AND DASS LIGHTS GO LIGHT AND DEM FOR NO REZEN
Sep 09, 2017
THESE ARE SOME PHOTOS OF THE DEFECTIVE FUEL LINE FROM PREVIOUS COMPLAINT. THE PART NUMBER OF THE FUEL LINE IS 13269487 AS SHOWN IN ONE OF THE PHOTOS. THE ENTIRE DESCRIPTION IS LISTED IN COMPLAINT, NHTSA ID NUMBER: 10871417
Jun 01, 2016
+ 3 more complaints for this component
STRUCTURE
8 complaints
THE CHROME COVERING OVER MY INTERIOR DOOR HANDLES STARTED PEELING BACK. I NOTICED THIS WHEN I WENT TO OPEN MY DRIVERS SIDE FRONT DOOR AND THE SHARP PLATING SLICED MY FINGER OPEN. AFTER DOING SOME RESEARCH ONLINE THIS SEEMS TO BE A COMMON PROBLEM, AND TO ME A SAFETY CONCERN. AT LEAST IT WAS MY FINGER SLICED OPEN RATHER THAN ONE OF MY CHILDREN'S.
Aug 29, 2017
THE INTERIOR CROME OVERLAYS OF THE DOOR HANDLES AT THE SEAM OVERLAY IS PEELING BACK ACUSING A SHARP AND A CUTTING HAZARD. EVERYTIME YOUOPEN THE DOOR IT POSES A THREAT TO GET CUT DEEPLY
Apr 27, 2016
INTERIOR DOOR HANDLE CHROME PLASTIC OVER IS PEALING OFF, WITH SHARP EDGES EXPOSED. IT EASILY CAUSES CUTS, AND SCRATCHES. *TR
Dec 15, 2014
I HAD MY CAR PARK IN THE FRONT YARD. IT RAIN ON THAT DATE UNTIL THE NEXT MORNING . WHEN I GOT INTO MY CAR I NOTICE ON THE FRONT PASSENGER SIDE UP UNDER THE DASHBOARD THAT IT WAS SOAK AND WET FROM THE RAIN THAT WE GOT. I DIDN'T LEAVE ANY WINDOWS DOWN. THE ONLY WAY THE WATER COULD OF GOT IN IS THROUGH A LEAK IN THE LINING AROUND THE WINDSHIELD. I NEVER HAD IT REPLACE BEFORE. I DON'T UNDERSTAND HOW A CAR THAT YOU DON'T HARDLY RIVE COULD GET FLOODED. I KEEP IT COVERED UP. ITS JUST THAT 1 PARTICULAR DAY I LEFT IT UNCOVERED OVERNIGHT AND IT GET RAIN IT. I KNOW THE LINING OR INSULATION SHOULD HOLD UP LONGER THAN 4 YRS? THAT IS I CONSIDER A DEFECT. *TR
Jul 23, 2014
I BOUGHT A 2011 CHEVY CRUZE FROM A OWNER, AND I DID NOT PAY ATTENTION TO THE PASSENGER DOOR HANDLE UNTIL AFTER I BOUGHT IT. THE THIN METAL WAS COMING OFF THE HANDLE. I TOUCHED IT AND IT CUT MY FINGER. I CALLED THE CHEVROLET PLACE CLOSE TO MY AREA AND THEY QUOTED ME A PRICE OF $80.00. I CALLED GMC, SINCE THE CAR IS FAIRLY NEW, AND DID NOT GET ANY HELP. I TOOK THE CAR TO THE LOCAL DEALERSHIP, AND THE OFFICE MANAGER CAME OUT (HE WAS IN A WHEELCHAIR) TO LOOK AT THE DOOR. HE TOUCHED IT AND IT CUT HIS FINGER. I WAS CONCERNED ABOUT SOMEONE GETTING A CUT FROM THAT METAL SO I PAID TO HAVE THE HANDLE REPLACED. MY MAJOR CONCERN IS IF THIS CONTINUES TO HAPPEN WITH THESE DOOR HANDLES IN LESS THAN 3 YEARS OLD, AND SOME ONE IS DIABETIC, OR A SMALL CHILD GETS CUT AND INFECTED IT WOULD NOT BE A GOOD THING. WHEN I SAID THIS TO THE OFFICE MANAGER, HE INFORMED ME HE WAS A DIABETIC. I HAVE WENT ONLINE AND SAW ALL THE RECALLS FOR THIS PARTICULAR CAR. THE PREVIOUS OWNER ASSURED ME HE HAD THE RECALLS FIXED, BUT I DID NOT REALIZE THERE WERE SO MANY UNTIL AFTER I BOUGHT THE CAR. I PAID CASH FOR THIS CAR AND HAVE YET TO GET A TITLE. I CONTINUE TO CALL THE OWNER WHO EITHER IGNORES ME OR ISN'T GETTING MY CALL. I CALLED HIS WIFE YESTERDAY AND SHE ASSURED ME HER HUSBAND HAD THE TITLE. I HAD RECENTLY CALLED THE PREVIOUS OWNER AND ASK FOR PAPERWORK WHERE THE RECALL WORK WAS DONE. I HAVE HAD NO RETURN CALLS... AT THIS POINT WHAT SHOULD I DO? I FEEL LIKE I'VE BEEN SHAFTED, BUT I PAID 13000.00 FOR THE CAR AND THE PREVIOUS OWNER ASSURED ME I WOULD NOT HAVE TO PAY ADVELORUM TAXES, HE SAID THIS WAS TAKEN CARE OF. NOW ACCORDING TO THE TAG OFFICE I WILL HAVE TO PAY ANOTHER 800.00 OR SO FOR THE TAG WHICH I CAN'T GET WITHOUT A TITLE. *TR
May 29, 2014
+ 3 more complaints for this component
ELECTRICAL SYSTEM,ENGINE
7 complaints
Every year there’s always a issue with oil leakage resulting into smoke coming out of my car, another thing is my car starts to hesitate literally once a year. This has been happening since I purchased my car in February of 2015
Nov 29, 2021
COOLANT LEAKING UNDER PRESSURE FROM WATER OUTLET & WATER PUMP. CAUSES CHECK ENGINE LIGHT TO MALFUNCTION AS WELL AS ENGINE COOLANT TEMPERATURE SENSOR & RADIATOR CONTROL TEMPERATURE SENSOR.
Apr 06, 2017
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 58,278.
Aug 11, 2015
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING AT APPROXIMATELY 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE INSTRUMENT PANEL WARNING LIGHTS ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 29,000.
Feb 04, 2015
I PURCHASED A USED 2011 CHEVY CRUZE LT THREE MONTHS AGO. PRIER OWNER OWNED THE VEHICLE FOR 3 YEARS AND HARDLY DROVE IT. I WAS SITTING AT A LIGHT WHEN THE CHECK ENGINE LIGHT CAME ON THE "ENGINE POWER REDUCED" FLASHED ON MY SCREEN. THE CAR SLOWED TO 2 MPH. I PULLED OVER AND TURNED OFF THE VEHICLE. LATER I TURNED THE CAR BACK ON, CHECK ENGINE LIGHT CAME ON. WHEN I STARTED TO DRIVE "SERVICE ESP" FLASHED ON MY SCREEN, THEN "SERVICE TRACTION" FLASHED ON MY SCREEN FOLLOWING BY "ENGINE POWER REDUCE." THIS HAPPENED TO ME 3 TIMES IN THE SAME TRIP AND IS VERY DANGEROUS. I THOUGHT MAYBE IT WAS BECAUSE OF THE SNOWY WEATHER AND FREEZING TEMPERATURE? ANYONE HAVE THIS HAPPEN? HOW CAN I FIX IT? HELP!? *TR
Jan 10, 2015
+ 2 more complaints for this component
POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
7 complaints
WE PURCHASED A 2011 CHEVY CRUZ WITH LESS THAN 100K MILES. IN THE 2 YEARS WE'VE HAD IT WE'VE REPLACED THE TRANSMISSION, OIL COOLER, AND ALL THE HOSES. THE FURTHEST WE'VE DRIVEN IT IS 400MILES IN A TRIP. WE HAVEN'T TAKEN IT UP MOUNTAINS, AND WE KEEP UP WITH MAINTENANCE
Feb 06, 2020
CAR SEEMS TO STALL WHILE DRIVING (RECURRENT/ CONSTANT PROBLEM FOR 4 MONTHS: CAR HAS < 65K MILES). ENGINE/ LOSS OF STABILITRACK LIGHTS COME ON AND ENGINE REVS HIGH WITHOUT SPEED. LIGHTS ON RADIO BLINK AND ENGINE/OIL/ COOLANT LEAKS. DESPITE ATTEMPTS TO FIX PROBLEMS, CAR CONTINUES TO STALL OUT, LEAVING DRIVER STRANDED IN ROADWAY. ENGINE REBOOTS ARE TEMPORARY FIX, BUT THE COMPUTER SEEMS TO BE TAKING OUT SYSTEMS 1 BY 1. GM SPECIALIST HAD CAR FOR 2 WEEKS IN JANUARY & COULD NOT SOLVE.
Apr 22, 2019
MY 2011 CHEVY CRUZ THE TURBO WENT OUT ON IT REPLACE THE TURBO REPLACE THE MANIFOLD REPLACED THE LINE THAT GOES INTO THE OIL PAN I HAVE A VACUUM LEAK SOMEWHERE I CAN'T FIND A VACUUM LEAK THERE SOUNDS LIKE SOMETHING IS BURNING UNDERNEATH THE SEATS AND SOMETIMES IT IS HARD TO SHIFT IT DOESN'T SHIFT RIGHT.ALSO THE LIGHTS ON THE FRONT THEY FLICKER AND BLANK THE SEATBELTS DON'T LIKE TO COME OUT WHEN YOU CLICKI WAS DRIVING DOWN THE ROAD ONE DAY I WAS TRYING TO GET OUT ON THE EXPRESSWAY COMING OFF OF THE RAMP TRYING TO GET SPAYED AND THERE WAS NO POWER AND DIDN'T WANT TO GO ANY FASTER BY THE TIME I GOT HOME IT SOUNDED LIKE IT WAS WHISTLING AND NO POWER AT ALL THE TURBOS FIX BRAND NEW THE MANIFOLD BRAND NEW IT'S ALL BRAND NEW WHITE NEXT TO HIS CAR IS GIVING ME A PROBLEM AFTER PROBLEM
May 04, 2018
I HAVE BEEN HAVING SEVERAL ISSUES LATELY THAT ARE NOT COVERED UNDER WARRANTY WITH MY CAR. POWER TRAIN ISSUES, STABILITY ISSUES, SENSOR ISSUES. THESE ISSUES HAVE HAPPENED ON AND OFF AND SOME HAVE BEEN FIXED BEFORE AND THEY KEEP GETTING WORSE. THE CAR STARTS SHAKING REALLY BAD WHEN I AM DRIVING. IT DOES NOT FEEL SAFE. *TR
Oct 17, 2016
SINCE PURCHASING THIS VEHICLE THERE HAS ALWAYS BEEN A HESITATION IN THE ACCELERATION AND "ENGINE JERKING". I ORIGINALLY REPORTED WITHIN THE FIRST APPROX 6 MONTHS OF OWNING THE VEHICLE. THE SERVICE CENTER HAD THEIR TRANSMISSION SPECIALIST DRIVE THE VEHICLE AND I WAS TOLD "THAT IS JUST HOW IT DRIVES. I TOLD THEM ON A SECOND TIME ABOUT THE ONGOING ISSUES AND WAS DISMISSED. LAST YEAR I STARTED GETTING THE "SERVICE STABILITRAK" ERROR AND THE JERKING AND LACK OF ACCELERATION AND HESITATION HAS GOTTEN INCREASINGLY WORSE. THIS IS A SAFETY CONCERN AS TRYING TO GO FROM A STOPPED POSITION AND GOING THROUGH AN INTERSECTION IT WILL LAG AND CAN CAUSE A DELAY ALSO DRIVING DOWN THE ROAD IT WILL JERK AND ALMOST FEEL LIKE I COULD LOSE CONTROL OF THE CAR. I OFTEN ALSO GET A SMELL OF THE COOLANT THAT GOES THROUGH MY CAR. I HAVE HAD ALL RECALLS IN THE PAST TAKEN CARE OF, BUT THE STABILITRAK IS AN ONGOING ISSUE THAT IS VERY CONCERNING FOR THE SAFETY OF MYSELF AND MY DAUGHTER AS A PASSENGER IN THE VEHICLE. IT HAS BEEN AN ONGOING ISSUE SINCE THE PURCHASE OF THE VEHICLE 05/2011 ONLY INCREASING IN SEVERITY. *TR
Oct 16, 2016
+ 2 more complaints for this component
POWER TRAIN,ELECTRICAL SYSTEM
6 complaints
The contact owns a 2011 Chevrolet Cruze. The contact stated that on two separate occasions while driving at undisclosed speeds, the vehicle shut off unintendedly and without warning. The contact stated that after restarting the vehicle, the vehicle operated normally. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer had not yet been contacted regarding the failure. The contact was informed that the VIN was not included in NHTSA Campaign Number: 16V502000 (ELECTRICAL SYSTEM, POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 129,000.
Aug 12, 2025
THE VEHICLE SHUT DOWN WHILE DRIVING, WARNING, "BATTERY SAVINGS MODE" CAME ON. VEHICLE WAS TOWED, HAS NOT SINCE STARTED BACK UP. KEY'S WILL NOT REMOVE FROM THE IGNITION. I BELIEVE IT IS DUE TO FAULTY WIRING CAUSING THE ELECTRICAL SYSTEM TO SHORT OUT, ALTHOUGH, I AM UNCERTAIN.
Nov 19, 2020
MY CAR JUST WENT OUT. NO WARNING NO NOTHING. THE DASHBOARD WEND HAYWIRE AND WAS UNABLE TO READ ANYTHING AT ALL (SPEED, RPM, FUEL OR TEMP). THE IGNITION DOWNSHIFTED ON ITS OWN ALMOST CAUSING AN ACCIDENT WHILE I WAS ON THE HIGHWAY. ONCE SAFELY OFF OF THE HIGHWAY I TRIED TO PARK THE CAR IN A PROPER PARKING SPACE SO THAT I COULD INSPECT THE ISSUE AND IT WOULDN'T REVERSE AND SHORTLY AFTER WOULD NO LONGER GO FORWARD.
Dec 20, 2017
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE GEARS FAILED TO PROPERLY CHANGE OVER FROM PARK. ALSO THE VEHICLE JERKED AND STALLED SEVERAL TIMES WITHOUT WARNING. THE DEALER DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 11V273000 (POWER TRAIN) AND 16V502000 (ELECTRICAL SYSTEM, POWER TRAIN). THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
May 04, 2017
I WAS DRIVING ON MY WAY TO WORK IN MY 2011 CHEVY CRUZE WITH MY PRECIOUS 1 YEAR OLD DAUGHTER ON THE HIGHWAY GOING THE SPEED LIMIT (60MPH) WHEN ALL OF A SUDDEN MY TRANSMISSION GOES OUT JUST OUT OF NO WHERE LUCKILY IM A GOOD DRIVER AND KNOW HOW TO DRIVE OTHERWISE ME AND MY DAUGHTER WOULD BE ABSOLUTELY DEAD RIGHT NOW! I CONTACTED CHEVY AND THE DEALERSHIP THEY DIDN'T CARE THEY SEEM TO THINK IT'S ABSOLUTELY NORMAL FOR 2011 CHEVY CRUZE FOR THIS TO HAPPEN WITH ONLY 66,107 MILES. I BOUGHT THIS CAR BRAND NEW IN 2011 AND I HAVE TAKEN IT TO THE DEALERSHIP WHERE I BOUGHT THE CAR FOR OIL CHANGES SERVICES ETC EVERY 3 MONTHS THEIR IS NO NEGLECT ON THIS CAR IT WAS PROPERLY TAKEN CARE OF. THEY HAVE NO SYMPATHY FOR THE SITUATION. FAULTY ELECTRICAL PARTS WERE PUT IN MY TRANSMISSION WHEN IT WAS ASSEMBLED IN THEIR FACTORY BUT THIS IS SOMEHOW MY PROBLEM NOW LOL WHAT A JOKE. *TR
Jan 27, 2017
+ 1 more complaint for this component
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
6 complaints
While driving home on the interstate after work, I was travelling at around 65 miles per hour, with the cruise control set at that speed. In an instant I lost all engine power and began to slow down very rapidly. A quick look to the rearview mirror to ensure nothing was approaching the rear of my vehicle, I found that I could see nothing except grey and white smoke behind me from all three mirrors. I was forced to remove myself from the highway for fear of causing an accident by blinding drivers with the smoke coming from my exhaust, and I was able to use the service road to get to the next fueling station. Upon arrival, I opened the hood and found that oil had sprayed out of every available portal in the engine, it exited through the vacuum lines, pressure sensors onto my alternator, saturated my serpentine belt as well as everything else ion the engine compartment. I noticed most of the oil came from a round hole behind the oil filler cap through a busted vacuum diaphragm that had blown out instead of regulating vacuum, indicating extreme positive pressure in the crankcase. As this was my MOS in the Army, I am experienced with dangers and risks involved in these situations, and I will give warning that if this happens during the right traffic situations, lives will be lost as a result of the smoke screen developimg when the oil hits the catalytic convertors combined with the rapid decline in speed without warning of any kind, and when it does happen, and it will, since there are 8 million of these vehicles on the road and counting, this complaint should serve as proper and fair warning od the damgers and risks with allowing this engine to remain in use without a warning system to indicate the tiny plastic check valve has been released from its position. I was fortunate enough that I only suffered a few curse words and horns blowing and flipping me the bird, but i have to admit I was afraid for my life and someone with less driving experience will have a bad outcom
Jul 29, 2024
ENGINE LIGHT COMES ON AND CAR WILL SLOW DOWN AND BARELY TAKE OFF. ENGINE IS RESPONDING TO GAS PEDAL BUT NO POWER IN LOW GEAR SO TAKES OFF VERY SLOW NEARLY RESULTING IN WRECK. TWO SHOPS, INCLUDING TRANSMISSION SHOP, STATE ITS ELECTRONIC PROBLEM INCLUDING 'LACK OF COMMUNICATION'. IT HAPPENS FROM BEING STATIONARY OR IN PROCESS OF DRIVING WHEN IT LOSES POWER SUDDENLY. WHEN ENGINE LIGHT GOES OFF IT RUNS OK. DANGEROUS TO DRIVE AS NEVER KNOW WHEN IT'LL ACT UP. STARTED ABOUT SIX MONTHS AGO, AND IS INTERMITTENT.
May 21, 2019
2016 ECM REPROGRAMMING RECALL EVER SINCE I BROUGHT MY CAR IN FOR THE RECALL IN 2016 TO HAVE THE ECM REPROGRAMMED, I HAVE HAD SEVERE ISSUES WITH VERY ROUGH IDLING, SLOW ACCELERATION, AND INCONSISTENT FUEL USAGE. CHECK ENGINE LIGHT COMES ON AND LISTS SEVERAL SENSORS THAT NEED TO BE REPLACED. WE REPLACED ALL OF THEM AND THE PROBLEM STILL COMES BACK. NOW THE CODES INDICATE THERE IS A CATASTROPHIC ISSUE WITH THE ECM AND CHEVY WILL NOT COVER IT EVEN THOUGH THIS ISSUE STARTED FROM THEIR OWN RECALL.
Sep 10, 2018
POWERING DOWN ALSO AC.SOME TIMES STOP RUNING.THE PVC WAS NOT MADE RIGHT HAD TO REPLACE IT WAS CAUESING A VAC. LEAK WITH NO RECALL.NOW THERE IS A POSTING ABOUT THE INTAKE EXIOES MANFOLD BROKEN DOWN MAY HAVE TO REPLACE MOTHER AND CANYLT VENTOR.A AGAIN NO RECALL.
Aug 20, 2017
1ST THE VEHICLE FAILED TO SHIFT INTO REVERSE. THE TORQUE CONVERTER HAD DISASSEMBLED AND TRANSMISSION WAS REPLACED. ONE MONTH LATER THE ENGINE BEGAN TO SMOKE, THE VALVE COVER HAD MELTED AND NEEDED TO BE REPLACED GM CHARGED ME FOR THIS UNDER WARRANTY PART. THEN, I WAS MAKING A LEFT HAND TURN ONTO A RESIDENTIAL STREET MY VEHICLE BEGAN TO SMOKE INSIDE THE VEHICLE. I SHUT DOWN THE CAR AND LOOKED UNDER THE HOOD OIL WAS IN THE ANTI FREEZE FILL TANK, I CALLED GM THEY SENT A TRUCK AND TOOK IT TO DEALERSHIP. THE RESULT; GM TOLD DEALERSHIP TO REPLACE ENGINE, CALLED BACK AND SAID DON'T REPLACE TRY TO FIX IT. THEY REPLACED THE TURBO CHARGER, TURBO COOLER, AND OIL COOLER, ONLY TO HAVE ME BACK 5-6 TIMES WITH COOLING PROBLEMS, THE VEHICLE STILL HAS COOLING ISSUES, AND GOES BACK FOR SERVICE EVERY TWO WEEKS OR SO. THE VEHICLE WAS BROUGHT BACK TO SERVICE AS THERE WERE STILL SHIFTING PROBLEMS. THEY FOUND THE TORQUE CONVERTER DISASSEMBLED AND TRANSMISSION HAD TO BE REPLACED AGAIN, AND THEN AGAIN A FEW MONTHS LATER. THE VEHICLE HAS A STEERING ISSUE THAT HAS BEEN BROUGHT TO THE THEIR ATTENTION. THE STEERING LOCKS UP PERIODICALLY WHEN TRAVELING OVER 30MPH, AND HAS MADE ME AFRAID I WILL BE DRIVING AND LOCK UP PERMANENTLY. THE BRAKES ARE AN ISSUE ON THE VEHICLE NOW AND PRIOR TO RECALL FOR BRAKE ASSIST, IT IS STILL HARD TO STOP THE VEHICLE. AND BRAKES HAVE TO BE REPLACED EVERY 3 MONTHS. THERE IS DEFINITELY AN ELECTRICAL ISSUE WITH THIS VEHICLE AS THE EMERGENCY FLASHERS WORKED PERIODICALLY THEN COMPLETELY STOPPED WORKING, AS WELL AS THE RUNNING LIGHTS BURNING OUT WITHIN A MONTH OF REPLACEMENT ON THE PASSENGER SIDE OF THE VEHICLE. THE DEALERSHIP FEELS ITS NOT A PROBLEM. THIS VEHICLE MAY SHUT OFF FROM ELECTRICAL ISSUES EVENTUALLY. WHEN USING THE AIR CONDITIONER THE DASHBOARD FILLS WITH OVER A HALF INCH OF CONDENSATION AND LEAKS OUT OF THE VENTS PROFUSELY. VALVE COVER HAD TO BE REPLACED AGAIN. *TR
May 16, 2014
+ 1 more complaint for this component
VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
6 complaints
BOUGHT THIS CAR USED WITH 51K MILES A MONTH AGO. DROVE GREAT THE FIRST WEEK, AFTER THAT LOSES POWERUPON ACCELERATION AND IS SLOW TO GET UP TO SPEED. WHILE DRIVING JUST NOW, THE CAR WAS LOSING POWER SO I DECIDED TO HIT THE GAS HARDER AND INSTEAD OF GOING FASTER THE THE STABILITY TRACK LIGHT CAME ON. I AM STARTING TO WONDER IF I MADE A BAD DECISION PURCHASING THIS CAR. IT HAD TROUBLE GOING UP HILL ON THE HIGHWAY LAST WK. THIS CAR IS TOO COMPACT TO HAVE SPEED ISSUES.
Mar 21, 2017
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT CALLED ON BEHALF OF HER SON. WHILE DRIVING 20 MPH OR LESS, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO RESPOND. THE CONTACT STATED THAT THE REDUCED POWER, TRACTION CONTROL, CHECK ENGINE, AND ELECTRONIC STABILITY CONTROL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 153,468.
Mar 14, 2017
CAR WILL SLOW TO 2 MPH WITH THE WARNINGS "LOW ENGINE MODE" AND "SERVICE STABILITRACK". CAN BE GOING ANY SPEED AND THIS HAPPENS. HAVE HAD THE CAR TOWED 3 TIMES FOR THIS SAME PROBLEM. EACH TIME THEY TELL US IT IS ANOTHER PART THAT IS DEFECTIVE. WE HAVE SPENT APPROXIMATELY $2,000 ON REPAIRS FOR THIS SAME ISSUE. MY MAIN CONCERN IS THAT MY [XXX] YEAR OLD SON WHO DRIVES THIS VEHICLE IS GOING TO GET KILLED. IF THIS HAPPENS ON A HIGHWAY WITH A SEMI BEHIND HIM, THE SEMI WILL NOT BE ABLE TO SLOW DOWN TO THAT SPEED THAT FAST AND WILL RUN RIGHT OVER HIM. THERE ARE NUMEROUS REPORTS OF THIS SAME ISSUE ON 2011-2015 CRUZE VEHICLES THAT YOU CAN FIND ANYWHERE ON THE INTERNET (EVEN ON GM FORUM). I WOULD LIKE TO KNOW HOW MANY PEOPLE HAVE TO DIE FROM THIS ISSUE BEFORE A RECALL IS MADE ON THESE VEHICLES? *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*CC
Mar 02, 2016
WHILE DRIVING AT NO SPECIFIC SPEED THE CAR ALERTS AND SAYS CHECK ENGINE, REDUCED ENGINE SPEED, AND CHECK STABILIZER TRACTION CONTROL. THE ENGINE THEN POWERS DOWN AND WILL NOT ACCELERATE. I WAS RECENTLY DRIVING AND THIS HAPPENED, TO AVOID AN ACCIDENT I ENDED UP IN A DITCH AND HAD TO BE TOWED OUT. I HAD THE CAR REPAIRED WHICH WAS COSTLY AND WAS NOT COVERED UNDER THE POWER TRAIN WARRANTY CHEVY OFFERS. I FEEL THAT THIS IS A VERY DANGEROUS DEFECT ON THE CAR AND SHOULD BE ADDRESSED AS A RECALL, DUE TO THE FIRST TIME I TRIED TO HAVE THE CAR REPAIRED I WAS TOLD IT WAS GONNA BE 4-6 WEEKS TO WAIT ON THE PART BECAUSE THEY WERE ON BACK ORDER BECAUSE THEY HAVE HAD QUITE A FEW CARS WITH THE SAME PROBLEM. WHEN I ADDRESSED THIS ISSUE WITH CHEVY THEY HAD NO CONCERN THAT A CAR LOSING POWER WHILE TRAVELING WAS NO BIG DEAL. I WAS NEARLY REAR ENDED BY A SEMI-TRUCK AND WAS FORCED INTO A DITCH. *TR
Jan 09, 2015
WHILE PARKED IN A PARKING LOT WAITING FOR THE SNOWY CONDITIONS TO SLOW DOWN, I WAITED ABOUT 15 MINUTES WITH MY CAR ON IDLE. I PULLED OUT OF THE PARKING SPOT TO GO TO MY DESTINATION. AS I WAS ON DRIVE, MY CAR SLOWED DOWN TO 5 MPH AND COULDN'T ACCELERATE, MESSAGE PULLED UP ON MY SCREEN SAYING "ENGINE POWER IS REDUCED". TOOK IT TO THE DEALERSHIP AND QUOTED ME $500 TO FIX THE VALVE BODY SYSTEM. I'VE READ ON A FORUM THAT THIS IS A COMMON PROBLEM FOR THIS MODEL. *TR
Feb 10, 2014
+ 1 more complaint for this component
VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)
6 complaints
WHIFE DRIVING DOWN THE ROAD TRACTION CONTROL LIGHT COMES ON SLOWS DOWN TO ABOUT 20 VERY DANGEROUS 4TH TIME IT HAS HAPPENED TO HER.CHEVY DEALER FIXED IT SAID IT WAS ACCELERATOR PEDAL. DID IT AGAIN. ON THE WAY HOME AND TO WORK
Jan 11, 2016
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE SERVICE STABILITY TRACTION CONTROL WARNING LIGHT ILLUMINATED INTERMITTENTLY AND THE ACCELERATOR PEDAL HESITATED TO RESPOND. ON THE FIRST OCCASION, THE CONTACT WAS DRIVING AT 20 MPH AND THE VEHICLE STALLED. ON A SECOND OCCASION, THE VEHICLE STALLED WHILE DRIVING AT APPROXIMATELY 35 MPH. THE CONTACT WAS ABLE TO RESTART THE VEHICLE EACH TIME BUT THE FAILURE WAS PROGRESSING. THE FAILURE CAUSED THE VEHICLE TO GO INTO A LIMP MODE EACH TIME. THE VEHICLE WAS TAKEN TO THE DEALER TWICE AND THEY WERE NOT ABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER A THIRD TIME WHO DIAGNOSED THAT THE ALTERNATOR ASSEMBLY NEEDED TO BE REPLACED. THE ELECTRONIC STABILITY CONTROL FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS LEFT FOR A DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
Dec 03, 2015
STABILITY TRAC AND TRACTION CONTROL LIGHT APPEARS, VEHICLE EXPERIENCES IMMEDIATE LOSS OF POWER. EXPERIENCED WHILE DRIVING ON FREEWAY ATTEMPTING TO CHANGE LANES. DUE TO THE SUDDEN LOSS OF POWER I WAS NEARLY STRUCK BY A BIG RIG. DEALER CAN NOT IDENTIFY CODES ONLY CODE THAT APPEARED WAS PO171,FUEL TRIM LEAN CODE WAS ADDRESSED BY DEALER, DEALER CLAIMS ORIGINAL COMPLAINT WAS TIED TO THE P0171 CODE. WHILE DRIVING HOME EXPERIENCED SUDDEN LOSS OF POWER AND ROUGH SHIFTING. NO WARNING LIGHTS OR INDICATORS APPEARED. VEHICLE SMELLS LIKE BURNT OIL, AND NOTICED A LOUD TICKING NOISE. NOTIFIED DEALER AND WAS TOLD IT IS NORMAL VEHICLE WILL BE FINE AFTER 400 MILES OF DRIVING. MY FAMILIES LIFE WILL BE PLACED IN JEAPORDY FOR THE NEXT 400 MILES. THE UNRESPONSIVE ACCELERATION AND SUDDEN LOSS OF POWER IS A SERIOUS SAFETY ISSUE.
Nov 14, 2015
WHILE DRIVING MY CAR HOME FROM WORK AT THE END OF JANUARY, I FELT IT SUDDENLY SLOW DOWN ON ITS OWN. I HAD A MESSAGE ON MY DISPLAY TO SERVICE STABILITRAK AND ENGINE POWER REDUCED. I HAD NO POWER TO THE CAR AND HAD TO PULL OFF THE ROAD. I TURNED MY CAR OFF FOR A COUPLE OF MINUTES AND THEN BACK ON, IT STARTED AND RAN FINE THE REST OF THE WAY HOME. THEN AGAIN TODAY, FEB. 24TH, 2015, WHILE DRIVING TO WORK, IT DID THE EXACT SAME THING. I HAD TO MOVE OVER TO THE SIDE OF THE ROAD IN EARLY MORNING TRAFFIC (NOT AN EASY THING TO DO!), AND TURN MY CAR OFF. I WAITED FOR A COUPLE OF MINUTES, STARTED IT AND DROVE THE REST OF THE WAY INTO WORK WITHOUT PROBLEMS. AFTER READING THE MANY COMPLAINTS OF THE EXACT SAME SITUATIONS, I WOULD THINK IT'S TIME FOR A RECALL BEFORE SOMEONE GETS HURT DUE TO THE SUDDEN REDUCTION OF POWER!! *JS
Feb 24, 2015
I WAS DRIVING AND ALL THE SUDDEN MY CAR SLOWED DOWN, A MESSAGE CAME UP THAT SAID "ENGINE POWER REDUCED". I COULD NOT DRIVE AND HAD NO ACCELERATION ABILITY. THIS HAS HAPPENED SEVERAL TIMES, AND NOW IT IS HAPPENING FREQUENTLY AND COMPLETELY STALLS OUT. *TR
Mar 24, 2014
+ 1 more complaint for this component
POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE
6 complaints
WHILE DRIVING I LOST ENGINE POWER AND HAD NO FOOT THROTTLE. THE CHECK LIGHT CAME ON THAT STATED REDUCED ENGINE POWER AND CHECK STABILATRAK. SHUTTING CAR OFF AND RESTART DID NOT FIX. MY CAR WOULD NOT GO OVER 4MPH AND I WAS NEARLY REAR ENDED. *JS
Feb 08, 2015
I WAS PULLING OUT OF A GAS STATION, USE TO MY NORMAL POWER AND ALMOST GOT HIT BECAUSE MY CAR WOULDN'T GO OVER 15MPH FLOORED. THEN LOOKED DOWN AND SAW A ENGINE POWER IS REDUCED, SERVICE STABILI TRAK AND SERVICE TRACTION CONTROL. SO I TOOK TO A MECHANIC HE HOOKED IT UP AND THE CODE SHOWED UP AS MY THROTTLE BODY POSITION SENSOR. THEY REPLACED IT AND DROVE IT AND IT DROVE FINE FOR ABOUT TWO WEEKS. I WAS JUST GOING DOWN THE ROAD THEN ALL OF A SUDDEN MY CAR DID THE SAME THING. I LOST POWER SO FAST THAT I ABOUT GOT REAR ENDED. TOOK IT BACK TO THE BODY SHOP AND SHOWED THE SAME CODE SO THEY REPLACED THE PART AGAIN. AND TWO DAYS AFTER ALL THIS MY CAR IS DOING THIS AGAIN. THIS IS EXTREMELY DANGEROUS AT HOW IT LOOSES ENGINE POWER. IT LOOSES IT SO FAST THAT SOMEONE CAN GET HURT EXTREMELY BAD. *TR
Dec 21, 2014
WE HAVE A LOSS OF ENGINE POWER AT ANY SPEED AND TWO ERRORS COME UP, "SERVICE STABILITRACK" AND "SERVICE TRACTION CONTROL" . ENGINE LOSES POWER AND CANNOT MAINTAIN SPEED ESPECIALLY DANGEROUS WHEN TRYING TO MAINTAIN FREEWAY SPEEDS. ALSO HAPPENS AT LOW SPEEDS, 10 TO 25 MPH. THEREFORE IT CAN HAPPEN AT ANY SPEED. CAN RESET BY REMOVING BATTERY CABLE, BUT WILL HAPPEN AGAIN WITHIN A DAY OR TWO. THIS ISSUE STARTED ABOUT 6 MONTHS AGO. HAPPENS ALL THE TIME NOW AND IS VERY DANGEROUS. WENT ON LINE AND FOUND BLOGS WHERE OTHER PEOPLE ARE ALSO HAVING THIS SAME ISSUE. THEY ARE THE ONES THAT SUGGESTED WE TAKE OFF THE BATTERY CABLE TO RESET. WE CHECKED ALL THE FUSES AS ONE BLOG SAID AND THEY ARE ALL OK. CALLED CHEVY DEALER AND THEY HAD NO RECALL AND WANTED 100 DOLLARS TO LOOK AT IT AND THEN DECIDE IF IT FELL UNDER WARRANTY. PURCHASED CAR AT 43,000 MILES, CURRENTLY AT 73,000 MILES. THE ISSUE USED TO HAPPEN FROM TIME TO TIME NOW IT HAPPENS ALL THE TIME. THERE SHOULD BE A RECALL FOR THIS ISSUE. THE DEALERSHIP DOES NOT THINK IT IS COVERED BY THE WARRANTY BUT WILL NOT SAY UNTIL WE TAKE IT IN TO HAVE IT SERVICED. WE MIGHT ADD WE HAVE A STANDARD TRANSMISSION AS THIS MAY DIFFERENT THAN THE AUTOMATIC TRANSMISSIONS. TRYING TO SHIFT WITHOUT ANY ENGINE POWER IS A PROCESS IN TERROR ON THE FREEWAY. *TR
Aug 20, 2014
2011 4DR ECO.VEHICLE LEAKING ANTIFREEZE, STRONG SMELL OF COOLANT AND RECALL NHTSA CAMPAIGN 12V288 GM 12081 OIL ON ENGINE SHIELD, REPAIR DONE 11/7/2013 WHILE VISITING COLORADO SPRINGS, CO... DEALER INVO CLAIMS THERMOSTAT HOUSING LEAKING, REPLACED PART...CRUISE CONTROL NOT HOLDING. ..NOT ADDRESS...11-12-2013 2ND FAILURE COOLANT LEAK AND OIL MILEAGE AT FAILURE 93513 DEALER FOUND LEAK AT THE CORNER OF WATER OUTLET ON REAR CYLINDER HEAD, AND REPLACED OUTLET TUBE..11-23-13 WENT TO START MY CAR FOUND ANTIFREEZE AND OIL LEAKING ON THE GROUND....CALLING DEALER IN COLORADO SPRINGS AGAIN...THIS IS [XXX]...SOMETHING WHEN ITS COLD IS CAUSING COOLANT AND OIL TO LEAK...FOUND MANY SERVICE BULLETINS FOR THESE ITEMS AND 2 RECALLS FOR THIS PROBLEM... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Nov 25, 2013
VEHICLE WAS PURCHASED USED WITH 18*** MILES ON THE ODOMETER. VEHICLE TRANSMISSION SHIFTS ERRATICALLY WHEN DRIVING IN CITY CONDITIONS. PROBLEM MAY CAUSE STALLING OF VEHICLE AT LOWER HIGHWAY SPEEDS. THE TRANSMISSION APPEARS TO SLIP AT SLOW SPEEDS. BEFORE SHIFTING, VEHICLE REGULARLY HITS MAXIMUM (RED LINE) RPM. POOR DOWNSHIFTING INTO LOWER GEARS CAUSES VEHICLE TO LUNGE FORWARD AT LOWER SPEEDS. MOST NOTABLY FROM PARK TO DRIVE. ON ICY ROADS, THE HARD SHIFTING MAY CAUSE THE VEHICLE TO LOOSE TRACTION, RESULTING IN A CRASH, CAUSING FATALITIES OR INJURIES TO THE OCCUPANTS. VEHICLE WAS TAKEN TO DEALERSHIP, TECHNICIANS WERE UNABLE TO REPRODUCE CUSTOMER COMPLAINT. MANUFACTURER WAS NOT CONTACTED. CURRENT MILEAGE 28***. *TR
Dec 14, 2012
+ 1 more complaint for this component
ENGINE AND ENGINE COOLING,POWER TRAIN
6 complaints
EVERY TIME I USE MY HEATER I GET A STRONG BURNING SMELL OF COOLANT/ ANTIFREEZE AND LOSS OF COOLANT. MOSTLY WHEN I AM STOPPED AT A TRAFFIC LIGHT/STOP SIGN AND IT'S INTERMITTENT BETWEEN SLIGHT OR REALLY STRONG. I DID A LOT OF ONLINE RESEARCH AND FOUND LOTS OF OTHER PEOPLE WITH THE SAME COMPLAINTS, EVEN FOUND LOCAL NEWS STORIES FROM OTHER STATES ON YOUTUBE. ALL FINGERS SEEM TO POINT TO THE HEATER CORE AND OR THE GREASE USED IN THE HVAC SYSTEM.THE SMELL IS SO BAD SOMETIMES THAT I HAVE TO ROLL DOWN AT LEAST TWO WINDOWS AND TURN OFF THE INTERIOR FAN UNTIL I START DRIVING AGAIN. I BOUGHT THE CAR CERTIFIED USED A COUPLE OF MONTHS AGO AND THEY SHOULD HAVE CAME UP WITH A SOLUTION 2 YEARS AGO WHEN THE PROBLEM AND COMPLAINTS STARTED. THIS ISSUE NEEDS TO BE RECALLED ALREADY. THIS IS A HEALTH ISSUE! I WOULD REALLY LIKE TO ENJOY MY FIRST NICE CAR AND NOT WORRY ABOUT GETTING SICK OR DYING FROM THIS! *TR
Oct 28, 2013
THIS CAR EXHIBITS A HESITATION FROM A STOP AND ALSO CRUISING UPON ACCELERATION, A SYMPTOM I HAVE ALSO READ ABOUT IN SOME OF THE COMPLAINTS ALREADY FILED ON THE SITE. AS WITH MOST COMPLAINTS SUBMITTED TO THE DEALER THE TECHNICIAN SAID HE COULD NOT FIND ANYTHING WRONG WHEN I TOOK IT IN TO BE LOOKED AT. AFTER TALKING TO A FEW CRUZE OWNERS ONE OF THEM SAID HE WAS TOLD THE PROBLEM WAS DUE TO " TURBO LAG ". THIS IS A PERIOD IN TIME THAT THE TURBO MOTOR MUST CATCH UP TO THE RPM'S OF THE ENGINE WHICH RESULTS IN THE HESITATION. THIS IS VERY DANGEROUS WHEN TRYING TO ENTER A HIGHWAY OR MANEUVER OUT OF A CRITICAL SITUATION. GM MUST ACKNOWLEDGE THIS MALFUNCTION AND RECALL AFFECTED VEHICLES AND REPAIR THEM WHICH CAN BE DONE BY TWEEKING THE TURBO TO SYNC WITH THE ENGINE.
Jun 18, 2013
WHEN MY CAR IS IN PARK, AND I TAKE IT OUT OF PARK TO ACCELERATE, THE ENGINE REVS UP AND IT "JUMPS" OUT OF GEAR. IF I AM SITTING IDLY AT A STOP LIGHT, IT DOES THE SAME THING. I HAVE TAKEN IT TO THE DEALERSHIP AND THEY TOLD ME; AFTER PERFORMING ALL THE REQUIRED TEST, NOTHING WAS WRONG WITH IT. IF I AM TURNING AND ONCE I ACCELERATE AFTER THE TURN, IT LOOSES POWER.
Jun 13, 2013
2011 CHEVY CRUZE. CONSUMER STATES VEHICLE SLOWS DOWN BY ITSELF *TGW THE CONSUMER STATED THE VEHICLE WOULD SLOW DOWN AS IF IT WERE IN FIRST GEAR, INSTEAD OF HIGH GEAR.
Aug 22, 2012
THE VEHICLE EXPERIENCES A SEVERE DELAY IN THROTTLE AND TRANSMISSION RESPONSE, TO THE POINT OF ENDANGERMENT. WHEN DRIVING AT 60-65MPH AND COMMANDING PASSING POWER, THE VEHICLE NORMALLY WILL BOG DOWN AS THE PEDAL IS DEPRESSED, THEN DISENGAGE THE GEAR, WAIT UP TO 3 SECONDS, REV UP 500-1,000RPM AND THEN ENGAGE THE GEAR AND BEGIN MOVING FORWARD (AT WHICH POINT IT IS WITHIN A FEW HUNDRED RPM OF REDLINE AND BOUNCES OFF OF THE FUEL CUTOFF.... WHILE IN DRIVE, NOT MANUAL MODE). THE TRANSMISSION ALSO SHIFTS HARSHLY UP AND DOWN RANDOMLY. UPON A COLD START, THE VEHICLE NEARLY STALLS WHEN COMING OUT OF A PARKING GARAGE WITH AN INCLINE, THEN PROCEEDS TO IDLE AT 1,800RPM AND PUSH THE VEHICLE FORWARD WITH NEARLY ENOUGH THRUST TO CAUSE A COLLISION IF THE BRAKE PEDAL IS NOT STOOD ON. THE VEHICLE HAS ALMOST STALLED ON ME WHILE DRIVING ON FLAT GROUND, A HANDFUL OF TIMES (SOMETIMES WHEN I TURN ON THE REAR DEFROSTER, SOMETIMES JUST COMING TO A STOP). ADDITIONALLY, THERE IS A PULSATING THAT CAN BE FELT THROUGHOUT THE CAR (MOST NOTABLY THROUGH THE BRAKE PEDAL) AND A GRINDING NOISE COMING FROM THE ENGINE BAY. THE VEHICLE HAS BEEN BROUGHT IN TO POWER CHEVROLET IN MESA, ARIZONA WHERE THESE CONCERNS WERE BROUGHT UP, INCLUDING THE CONCERN FOR SAFETY, AT WHICH POINT THE ECM AND TCM WERE RESET TO DEFAULT VALUES (WHICH MADE THE TRANSMISSION EVEN MORE HORRIBLE, DUE TO DELETING THE ADAPTIVE VALUES). I WAS SPOKEN TO LIKE A CHILD AND GIVEN A PRINTOUT EXPLAINING HOW AN AUTOMATIC TRANSMISSION AND AUTO-STOP FEATURE WORKED AND TOLD THAT THE PULSATING (WHICH IS WIDELY ACKNOWLEDGED AS A BAD AC COMPRESSOR PART FOR THIS VEHICLE AND WAS MENTIONED TO THE DEALER WHEN THE CAR WAS BROUGHT IN) AND OTHER ISSUES WERE NON-EXISTENT. I GUESS THAT I WILL HAVE TO WAIT FOR THESE PARTS TO FAIL, HOPING AND PRAYING THAT IT DOESN'T KILL ME OR MY PASSENGERS IN THE PROCESS, IN ORDER TO GET THESE ISSUES ADDRESSED. *TR
Feb 16, 2012
+ 1 more complaint for this component
STEERING,ELECTRICAL SYSTEM,ENGINE
5 complaints
When I start my vehicle and go over a certain speed it show service abs system it also makes a grinding sound when breaking before that speed is hit it also has a wobbleing steering wheel when breaking at high speeds also when accelerating it will sometimes show engine power reduced after presing the gas pedal
Nov 03, 2025
I purchased a Car on 8-11& I didn’t pick it up until 8/13 of this year . On 8/14 The electrical went out of my middle Consol starting with the radio and then down to the heating and air-conditioning buttons along with the fact that the windows would not roll down or up . When you use the Bluetooth in the car the AC shuts down and I hear a roaring sound coming from the engine as well as whenever I stop the car just jumps. There is also a sound in the steering wheel whatever it’s turned right to left
Sep 06, 2022
THE 'AC OFF DUE TO HIGH ENGINE TEMP' WARNING KEEPS COMING ON, THE AC WON'T WORK AND THE TEMP GAUGE GOES BACK TO ZERO. WE HAVE HAD THE ENGINE COOLANT TEMP SENSOR REPLACED AND THE RADIATOR TEMP SENSOR REPLACED ALSO AND WE ARE STILL HAVING THIS ISSUE! ALONG WITH THE DASH AND POWER STEERING GOES OUT RANDOMLY WHILE DRIVING.
Jul 01, 2020
AFTER STARTING THE VEHICLE AND DRIVING FORWARD THE DASH SCREEN STARTED TO SHOW DIFFERENT "CHECK" WARNINGS. CHECK STABILITY CONTROL, CHECK POWER STEERING. THE CHECK ENGINE LIGHT CAME ON AS SO DID MOST OF THE DASH INDICATOR LIGHTS. THE POWER STEERING STOPPED AND THE ENGINE TEMPORARILY QUIT. THE ENGINE RESPONDED AGAIN AND WHILE DRIVING THE DASH WENT DARK AND THE CAR DIED. I HAD TO TURN THE IGNITION OFF AND RESTART THE CAR. THIS IS THE THIRD TIME THIS HAS OCCURRED. THE LAST EVENT WAS WHILE DRIVING THROUGH A PARKING LOT.
Sep 21, 2017
IT SAID SERVICE ESP.
Jun 17, 2015
POWER TRAIN,VEHICLE SPEED CONTROL
5 complaints
MANY OCCURRENCES OF PUSHING THE ACCELERATOR, AND THE CAR HAVING A DELAYED REACTION TO ACCELERATE. THIS HAS ALMOST CAUSED COLLISIONS WITH OTHER VEHICLES WHEN COMING FROM A STOP IN A PARKING LOT ONTO A MAIN ROAD.
Mar 23, 2021
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD NOT IMMEDIATELY ACCELERATE WHEN DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO THE DEALER WHO COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000.
Aug 05, 2016
THE TRANSMISSION DOES NOT ENGAGE FROM A STOP TO MOVE AND ALMOST CAUSED A COLLISION. EVEN ON THE HIGHWAY THE VEHICLE DOES NOT SHIFT PROPERLY AND HESITATES AND WHEN IT FINALLY SHIFTS IT SLAMS INTO GEAR. THE MOSTLY OCCURS FROM A STOPPED POSITION AND THEN DURING ACCELERATION. THE DEALERSHIP SAID THAT IS HOW IT IS DESIGNED AND NOTHING IS WRONG. BUT THE PROBLEM JUST KEEPS GETTING PROGRESSIVELY WORSE. LONGER HESITATIONS AND HARDER SHIFTING. *TR
Jul 22, 2014
BOUGHT BRAND NEW AND HAS ALWAYS HAD JERKING AND HESITATION WHEN HITTING ACCELERATOR. ALSO JERKING WHEN SHIFTING AND OVER REVVING DUE TO NOT SHIFTING PROPERLY. TOOK TO DEALERSHIP, THEY COULDN'T REPLICATE ISSUE. AT 36,000 MILES HAD TO HAVE ECM REPLACED DUE TO CAR STALLING OUT AT STOPS, RUNNING VERY ROUGH THEN STALLING AT STOPS. SEEMED TO HELP SOMEWHAT BUT DID NOT ALLEVIATE THE RUNNING ROUGH INTERMITTENTLY STILL AT STOPS WHICH IS SCARY AS DON'T KNOW WHEN IT MIGHT STALL OUT AND NOT GO AS MY JOB REQUIRES TRAVELING THROUGH THE WEEK. AT 50,000 MILES HAD TO HAVE ECM PROGRAM "UPDATED" AND SPARK PLUGS REPLACED...DEALERSHIP SAID PLUGS SHOULD BE ON A RECALL BUT THEY DID REPLACE NO CHARGE I PAID FOR LABOR CHARGES OF COURSE. CAR IS STILL RUNNING ROUGH INTERMITTENTLY AT STOPS, ALMOST STALLS OUT BUT HASN'T YET...I WOULD NEVER BUY ANOTHER CHEVY PRODUCT AND AM VERY SAD TO SAY THAT AS HAD MY 1998 MALIBU FOR 12 YEARS WITHOUT MAJOR ISSUES. THANK YOU. *TR
Mar 29, 2014
I AM VERY DISAPPOINTED WITH MY NEW 2011 CHEVY CRUZE ECO (1.4L 6 SPEED MANUAL TRANSMISSION) THE CAR LOOSES POWER ESPECIALLY WHEN TRY TO ACCELERATE UP HILLS, TOTAL LOSS OF POWER AND LACK OF RESPONSE. THIS KEEPS HAPPENING OUT ON THE FREEWAY. I HAVE MY FOOT PRESSED ALL THE WAY DOWN ON ACCELERATOR, BUT NO RESPONSE FROM THE CAR. CAR HAS SLOWED DOWN TO 30 MPH GOING UP THE HILLS ON FREEWAY PUTTING ME IN AN UNSAFE POSITION. IT HAPPENS ON LEVEL SERVICES TOO, TRY TO GET THE CAR GOING WHEN AT A STOP LIGHT IS HARD TOO, I GIVE THE CAR GAS AND GET VERY SLOW RESPONSE, WHEN IT DOES RESPOND THE CAR IS VERY JERKY GOING THRU THE GEARS, AFRAID THIS MAY CAUSE AN ACCIDENT FOR FAILURE TO MOVE OUT AND WITH THE TRAFFIC. IT HAPPENS WITH ALL THE GEARS ! I HAVE PROBLEMS TOO WITH THE CAR OVER- ACCELERATING GOING NOW HILLS. ALL THE ABOVE CONTINUE TO HAPPEN DESPITE FOLLOWING THE OWNERS MANUAL FOR OPERATING THE VEHICLE. I FEEL STRONGLY THAT THIS IS A UNSAFE VEHICLE. I BOUGHT THE CAR WITH A 4 CYL TURBO WITH HOPES I WOULD HAVE A LITTLE EXTRA POWER, I HAVEN'T SEEN IT YET. *TR
Jun 25, 2011
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
5 complaints
THE CAR IS HESITATING AFTER STOPPING WHETHER ITS A LIGHT OR SIGN ALSO HAS WHILE IN MOTION WHICH ALMOST GOT ME HIT! !T1HERE IS ALSO A BURNING SMELL AT TIMES! I HAVE HAD IT LOOKED AT WITHIN THE MONTH AND THEY SAID IT WAS A SENSOR , NO-ONE SEEMS TO KNOW WHAT TO DO ! BOU8GHT THIS CAR FROM HONDA IN ANDERSON INDIANA!! ITS HAD PROBLEMS THE WHOLE TIME I'VE HAD IT1 ILL NEVER BUY ANOTHER CRUZE
Dec 12, 2020
WHILE DRIVING THE ENGINE TOTALLY LOOSES POWER AND THE ENTIRE CAR IS SHUT OFF AND COMES TO A STOP. LOTS OF ELECTRICAL MESSAGES SHOW UP, AND SOMETIMES THE KEY CANNOT COME OUT OF IGNITION. AFTER AN HOUR, SOMETIMES IT WILL RESTART. I HAVE HAD IT TOWED THREE TIMES TO THE DEALER. AT FIRST THEY THOUGHT IT WAS THE NEGATIVE BATTERY CABLE, BUT ITS STILL HAS THE PROBLEM. STARTING TO NOT BE ABLE TO TRUST THIS CAR AS ITS A HAZARD TO DRIVE NOT KNOWING WHEN IT WILL CUT OUT AND JUST STOP WITH NO POWER TO EVEN HAVE WINDOWS ROLL UP.
Nov 04, 2018
THE CAR HAS A BURNING ELECTRICAL SMELL. SOMETIMES WE CAN SMELL THE ODOR IN THE CABIN, BUT MOSTLY COMING FROM THE ENGINE AFTER WE HAVE FINISHED DRIVING THE CAR AND WALK AROUND THE FRONT OF THE CAR. THE ODOR HAS BEEN PRESENT SINCE WE PURCHASED THE CAR IN NOVEMBER 2016.
Aug 09, 2017
ON 12-5-15 I WAS ON MY WAY TO CT FROM MASS AND WAS ON 91. ABOUT 45 MINUTES INTO THE TRIP THE CAR BEGAN TO LOOSE POWER AND THE CHECK ENGINE LIGHT CAME ON AND THE SERVICE STABLITRACK LIGHT CAME ON. AS SOON AS THE LIGHT CAME ON THE TEMPERATURE GAUGE AND RPM GAUGE WOULD FLING UP AND DOWN QUICKLY! I IMMEDIATELY WENT FROM 65 MPH TO 30 MPH.( I WAS ALMOST REAR ENDED BY A CAR BEHIND ME) I COASTED MY WAY TO THE RIGHT LANE AND WAS ABLE TO GET OFF THE EXIT. THE CAR TOOK ABOUT 4 HOURS TO GO BACK TO NORMAL. ( I RETURNED TO MASS, I HAD TO TAKE THE BACK WAY HOME AND AVOID THE HIGHWAY AS THE CAR STILL HAD REDUCE SPEED) THE CAR WILL RETURN TO NORMAL AND THE CHECK ENGINE LIGHT WILL GO OFF. EVERYDAY NOW THE CHECK ENGINE LIGHT WILL COME ON AND IT WILL SAY SERVICE STABLITRACK. THE CAR IMMEDIATELY LOOSES POWER AND YOU CAN HEAR THE ENGINE (SOUNDS LIKE A FAN BLOWING HARD) THE TRANSMISSION WILL NOT SHIFT. THE RPM WILL JUMP TO 4-5 WHILE ONLY GETTING TO A SPEED OF 35 MPH. THE DEALER HAS NO IDEA WHAT I AM TALKING ABOUT. THIS CAR WAS BOUGHT IN JANUARY OF 2015 AND HAS LESS THAN 65,000 MILES ON IT. I HAVE READ A FEW COMPLAINTS ABOUT THIS SIMILAR SITUATION HAPPENING TO THE SAME CAR I HAVE. THIS IS A SAFETY ISSUE!!! THE CAR HAS BEEN SERVICED ON TIME!!! PLEASE HELP ME!! I REFUSE TO TAKE THE HIGHWAY AS I NEVER KNOW WHEN THIS IS GOING TO HAPPEN.....
Dec 10, 2015
THIS INCIDENT WITH MY CHEVROLET CRUZE HAS HAPPENED ON MORE THAN ONE OCCASION IN THE SAME MONTH. I WILL BE DRIVING, COMING TO A STOP AND THE WHOLE CAR WILL TURN OFF ON ME. THE AIR CONDITIONING SHUTS OFF, RADIO, THE WHOLE CAR POWERS DOWN. I PUT THE CAR INTO PARK, TURN OFF THE CAR, WAIT A FEW MINUTES AND TURN THE CAR BACK ON. PRAYING THAT ME AND MY TWO YEAR OLD DON'T GET INTO AN ACCIDENT THROUGHOUT THE INCIDENT.
Jun 26, 2015
SEATS
5 complaints
THE DRIVERS SIDE HEATED SEAT STOPPED WORKING AT ABOUT 20,000 MILES! WAS TOLD IT WOULD BE $800.00 TO REPAIR! I HAVE M.S. AND THAT WAS THE MAIN REASON I BOUGHT A CAR WITH HEATED SEATS!
Sep 01, 2020
THE HEATED SEAT ON THE DRIVER SIDE SHORTED OUT AND BURNED THE BACK OF THE SEAT
Apr 10, 2019
SEAT MOVES AND CLANKS WHEN GOING OVER A BUMP OR RAILROAD TRACKS. CAN FEEL SEAT MOVING.
Jun 06, 2018
DRIVERS SEAT LOOSE. IT ROCKS WHEN TURNING HARD INTO A CORNER. *TR
Jul 20, 2012
2011 CHEVY CRUZE SEAT ADJUST CONTROL ON DRIVER'S SIDE WILL CAUSE SEVERE PINCHING/CRUSHING OF FINGERS ON LEFT HAND IF YOU LOWER THE SEAT TO ITS LOWEST POSITION USING THE ELECTRONIC CONTROL ON THE LOWER LEFT SIDE OF THE SEAT WITHOUT KEEPING ALL FINGERS ABOVE THE CONTROL. IT IS A FAIRLY NATURAL GRIP TO REST THE THUMB ON THE TOP OF THE CONTROL AND LIGHTLY GRASP THE BOTTOM OF THE PLASTIC SEAT SKIRT TO PUSH THE CONTROL SWITCH DOWN. THIS GRIP WILL CAUSE THE FINGERS TO BE PINNED BETWEEN THE SEAT SKIRT AND THE SEAT BASE. *TR
Oct 20, 2010
ELECTRONIC STABILITY CONTROL (ESC),ENGINE
5 complaints
TAKATA RECALL PROBLEM IS UNKNOWN: 1. MY VEHICLE CONTINUES TO HAVE PROBLEMS WITH HEATING/COOLING SYSTEM. THE VEHICLE LOOSES ANTIFREEZE, THE CASING GETS HOT AND ACTS AS THO ITS OVERHEATING TRIGGERING THE FAN TO COME ON AND STAY ON. THERE ARE NO NOTICEABLE LEAKS; IT HAS BEEN AT HE CHEVY DEALER AND SEVERAL OTHER MECHANICS WHO CAN FIND NO RADIATOR LEAKS. THE ENGINE COIL, HOSES, AND HEATING COIL HAVE BEEN CHANGED AND IT CONTINUES TO GET HOT. THE VEHICLE IS RUNNING WHEN THESE ISSUES OCCUR. 2. THE TRACKING SYSTEM LIGHTS STAYS ON CONSTANTLY. NO RECORD OF A PROBLEM BY CHEVROLET SERVICE CENTER OR ANY OTHER SERVICE CENTER WHO HAS USED DIAGNOSTICS TO DETERMINE WHY THE LIGHT STAYS ON. 3. SERVICE ENGINE LIGHT STAYS ON CONSTANTLY. THE ENGINE COIL HAS BEEN REPLACED; NO OTHER ENGINE PROBLEMS ARE IDENTIFIED WITH DIAGNOSTICS.
Jun 03, 2019
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 55 MPH, THE ENGINE OVERHEATED. THE VEHICLE WAS TOWED TO HARDY CHEVROLET (2026 MACLAND RD, DALLAS, GA 30157) WHERE IT WAS DIAGNOSED THAT THE RESERVOIR AND HOSE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. MONTHS LATER, WHILE DRIVING, THE STABILITRAK WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO STEVE RAYMAN CHEVROLET (2155 COBB PKWY SE, SMYRNA, GA 30080) AND REPAIRED. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED BACK TO STEVE RAYMAN CHEVROLET WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO COST; HOWEVER, THE VEHICLE WAS TAKEN TO AN UNKNOWN INDEPENDENT MECHANIC FOR REPAIRS. A YEAR LATER, THE VEHICLE WAS OVERHEATING AGAIN FROM THE ENGINE AND AN ABNORMAL ODOR WAS COMING FROM THE AIR VENT. IN ADDITION, THERE WAS WHITE SMOKE COMING FROM THE TAIL PIPE. THE VEHICLE WAS TAKEN BACK TO HARDY CHEVROLET WHERE IT WAS DIAGNOSED THAT A NEW MOTOR WAS NEEDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.
Oct 04, 2017
MY CHECK ENGINE LIGHT WILL NOT CLEAR NO MATTER HOW MUCH WORK I HAVE DONE TO MY CAR. IT'S HAD ROUGHLY 5 GRAND WORTH OF REPAIRS AND IT'S STILL SHAKING WHEN IT IDLED OR JUMPS FORWARD WHEN I ACCELERATE AFTER A RED LIGHT OR STOP SIGN
Aug 04, 2017
YES, I TOO HAD PROBLEMS WITH MY 2011 CHEVY CRUZE. I WAS VERY GLAD THAT NOTHING HAPPENED TO ME WHILE I WAS DRIVING THE CAR, I WAS JUST SITTING AT AN IDLE STAGE; WHEN I HAD ALL THE BELLS GOING OFF AND IT HAD TOLD ME THAT ENGINE REDUCED POWER. I TO HAD TO GO AND GET THIS FIXED AND AGAIN LIKE EVERYONE ELSE IT WAS THE THROTTLE BODY AND FUEL INJECTION SYSTEM; COST $460. NOT EVEN A MONTH LATER NOW I HAVE NO HEAT IN THE CAR AND READING ALL THE FORUMS SOUNDS LIKE I AM GOING TO HAVE TO REPLACE A WATER PUMP; JOY FOR ME. AT FIRST I REALLY DID LOVE THIS CAR, BUT I FIND THAT THE AFTER THE WARRANTY GOES SEEMS LIKE THE CAR IS FALLING APART. WE SHOULD NOT BE HAVING THESE ISSUES THIS EARLY IN THE CAR'S LIFE. I ALSO FIND IT VERY BAD POOR CUSTOMER SERVICE ON GM'S PART THAT THEY ARE TURNING A BLIND EYE TO THIS. THESE PARTS NEED TO BE RECALLED ASAP, WHY IS NO ONE DOING ANYTHING ABOUT THIS? *TR
Jan 23, 2015
DRIVING HOME FROM WORK ON BUSY TOLLWAY,AFTER IT SNOWED ALL OF A SUDDEN MY SERVICE STABILITRAK-REDUCED ENGINE POWER LIGHTS CAME ON. THE CAR CUT TO 20 MILES PER HOUR.I COULDN'T GO ANY FASTER AND NOWHERE TO PULL OVER SINCE THE TOLLWAY WAS UNDER CONSTRUCTION.GOT OFF THE TOLLWAY CALLED THE DEALER TO TAKE IT IN.THE CHEVY DEALER TOLD ME TO SHUT THE CAR OFF WAIT 5 MIN. IT WILL RESET. OK IT DID,TOOK IT THE NEXT DAY TO CHEVY, THEY CANT FIND ANYTHING WRONG, TOOK IT HOME. WENT TO WORK 3 DAYS LATER IT DID IT AGAIN I BROUGHT IT BACK TO CHEVY STILL CANT FIND OUT WHAT IS WRONG.THIS CAR HAS CONTINUED TO DO THIS 15 MORE TIMES.THE REASON WHY I AM TELLING YOU THIS IS BECAUSE THERE IS A PROBLEM WITH THESE CARS THERE HAVE BEEN MORE CHEVY CRUZES WITH THE SAME PROBLEM.I AM AFRAID TO DRIVE THIS CAR I HAVE BORROWED A CAR TO GET TO WORK,THE FIRST TIME THIS HAPPENED TO ME ON THE TOLLWAY I THOUGHT MY LIFE WAS OVER IT COULD HAVE CAUSED A SERIOUS ACCIDENT IM GLAD IM HERE TO TELL SOMEONE ABOUT MY PROBLEM AND HOPE SOMEONE TAKES SOME ACTION WITH IT. *TR
Jan 20, 2014
STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
5 complaints
TAKATA RECALL. RECENTLY WHILE DRIVING, MY CAR WILL RANDOMLY SAY SERVICE STABILITRAK OR SERVICE TRACTION CONTROL WHENEVER I TURN THE WHEEL BACKING UP BUT WASN'T AFFECTING THE CAR IN ANY WAY AS FAR AS I COULD TELL. MY HEADLIGHTS WOULD ALSO FLICKER AT THE SAME TIME SO I FIGURED IT HAD TO BE SOMETHING ELECTRICAL. YESTERDAY WHILE TURNING ONTO A DIFFERENT STREET AND TODAY WHILE DRIVING STRAIGHT DOWN A STREET I LOST POWER STEERING.
Apr 10, 2019
LOSS OF POWER STEERING DURING DRIVING, RADIO FLICKERS ON AND OFF WHILE DRIVING, WHILE PRESSING BRAKE WHILE STOPPED THE CAR CONTINUES TO JUMP FORWARD - CITY DRIVING ON HIGHWAY AND STREETS. BEGAN HAPPENING ONE MONTH AFTER I PURCHASED CAR ON 4/3/2016.
Jun 02, 2016
THE RADIO/HVAC DISPLAY TURNS OFF AND ON; THE ANTILOCK BRAKE SYSTEM, SERVICE TRACTION SYSTEM, SERVICE STABILITRAC AND STEERING VEHICLE MESSAGES COMES ON AND OFF; THE TURN SIGNAL SOUND MAY NOT BE HEARD; 'BATTERY SAVER ACTIVE' AND 'SERVICE STEERING' DISPLAYS IN THE DRIVER INFORMATION CENTER (DIC); AND THE INTERIOR AND EXTERIOR LIGHTING MAY FLICKER. POWER STEERING ASSIST IS ALSO LOST, AND GREATER EFFORT MAY BE NEEDED TO TURN THE STEERING WHEEL AT LOW SPEEDS OR WHILE THE VEHICLE IS STOPPED. THIS ONLY HAPPENS IN THE SUMMER. DOING SPEEDS OF 65MPH. THE CAR LOSES POWER AND THEN THE DASH BOARD AND RADION FLICKERS ON AND OFF. THE CARS SOMETIMES SHUTS OFF AND I WILL HAVE TO PUT MY HAZARDS MARKER ON THE LET THE CAR PULL OVER TO THE SIDE OF THE ROAD. AND IM NOT ABLE TO TAKE THE KEY OUT THE IGNITION. THE KEY WILL GET STUCK AND ABOUT 3 MINUTES LATER I TRYING AGAIN AND THE KEY WILL COME OUT. I TRY TO START IT UP AGAIN AND THE CAR WILL START UP. THE STEERING WILL LOCK UP WHILE IM TRYING TO TURN OR IS TURNING THE IT WILL GO BACK TO REGULAR STATE. IT ONLY DOES THIS IN THE SUMMER OR WHEN THE CAR GETS HOT. SO I TOOK I TO THE DEALERSHIP AND THEY SAID IT WAS MY NEGATIVE BATTERY CABLE. THIS IS UNSAFE. THIS HAS BEEN GOING ON FOR ALMOST A 1 YEAR IT STARTS AND STOPS WHEN IT WANTS TOO. ALSO WHEN IM STOPPED OR SITTING AT A STOP LIGHT THE MATTERS ARE EVEN WORSER
Mar 12, 2016
WHILE DRIVING THE RADIO SHUTS OFF AND A WARNING POPS UP IN THE CENTER BETWEEN THE SPEEDOMETER AND RPM GAUGE THAT SAYS SERVICE STABILTRAC OR SERVICE TRACTION CONTROL. WHILE THAT HAPPENS THE POWER STEERING SHUTS OFF. THAT'S A NORMAL OCCURRENCE THAT HAPPENS RANDOMLY ONCE OR TWICE DURING MY 20 MILE DRIVE TO WORK, AND ON SHORT DRIVES FOR ERRANDS. TODAY THE VEHICLE COMPLETELY SHUT OFF TWICE WHILE DRIVING DOWN THE ROAD. I ALMOST WRECKED 3 TIMES GOING AROUND CORNERS WHEN THE POWER STEERING SHUT OFF ALONG WITH THE RADIO.
Jun 12, 2015
LEAVING A PARKING LOT THE INSTRUMENT PANEL BEGAN TO BLINK ON AND OFF EVERY CHECK ENGINE LIGHT STARTED TO COME ON AND OFF. POWER STEERING WAS LOST FOR A SHORT PERIOD. STILL IN THE PARKING LOT AT A STOP SIGN TURN THE ENGINE OFF. THE CAR WAS COMPLETELY DEAD, NO LIGHTS NO CLICKING NOISE WHEN YOU ATTEMPT TO RE START. OPENED HOOD CHECKED THE NEW BATTERY WIGGLED THE CABLES INTERIOR LIGHTS CAME ON AND CAR STARTED UP. SINCE THEN IT HAS HAPPENED NUMEROUS TIMES EACH EVENT GETTING WORSE. EVENTUALLY IT DIED AND WAS TOWED TO THE DEALERSHIP AND IS BEING LOOKED AT. THIS SEEMS TO BE COMMON WITH CHEVROLET CRUZE.
Jan 06, 2015
VISIBILITY
4 complaints
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE WINDSHIELD DEFROSTER FAILED TO OPERATE AS DESIGNED. THE CONTACT CONTACTED RIVERVIEW CHEVROLET (1063 LONG RUN RD, MCKEESPORT, PA 15132, (888) 733-9695) WHO DIAGNOSED THAT THE DEFROSTER NEEDED TO BE REPAIRED AND THE DASHBOARD HAD TO BE DETACHED AND RE-ATTACHED TO DO SO. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL REGARDING THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Aug 28, 2020
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, SHE SMELLED AN UNUSUAL ODOR INSIDE OF THE VEHICLE. ALSO, THE DEFROSTER FAILED TO OPERATE WHEN ACTIVATED. THERE WAS HEAVY FROST INSIDE AND OUTSIDE OF BOTH WINDSHIELDS AND ALL FOUR WINDOWS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE UNKNOWN PARTS WERE REPLACED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 8,000. UPDATED 03/21/14*LJ UPDATED 03/28/2014 *JS
Feb 06, 2014
CAR DURING THE WINTER MONTHS HAS A VERY STRONG ANTI-FREEZE SMELL INSIDE OF CABIN WHEN HEAT IS ON. NOTICEABLE FILM OR FOG ON WINDOW FROM VENTS THAT IS HARD TO CLEAN OFF. SMELL BAD ENOUGH TO CAUSE HEADACHES. THE VEHICLE HAS BEEN TO THE DEALER SHIP MECHANIC TWICE FOR THIS INCIDENT WERE THE MECHANIC STATES NOTHING IS WRONG WITH THE VEHICLE. ALTHOUGH THE MECHANIC DID AGREE THERE WAS 'SOME SORT' OF FILM ON THE WINDOW. HE STATED ON BOTH OCCASION THAT HE COULD NOT SMELL ANYTHING OR FIND ANYTHING WRONG WITH THE CAR. *TR
Aug 03, 2013
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE WOULD RELEASE ANTIFREEZE FUMES INTO THE CABIN OF THE VEHICLE THROUGH THE VENTS. THE DEALER REPLACED THE HEATER CORE ON MORE THAN ONE OCCASION, BUT THE FAILURE WOULD RECUR. THE CONTACT LEFT A MESSAGE WITH THE MANUFACTURER, BUT HAD NOT RECEIVED A RETURN CALL. THE FAILURE MILEAGE WAS 12,000 AND THE CURRENT MILEAGE WAS 14,000. THE VIN WAS UNAVAILABLE.
Apr 11, 2012
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
4 complaints
MY VEHICLE WAS RECALLED FOR THE VALVE COVER GASKET WHICH MAY LEAK OIL AND DROP DOWN CAUSING A FIRE. I WAS TOLD BY THE DEALERSHIP THAT THIS WAS FIXED UPON TAKEN IT TO A MECHANIC BECAUSE THE OIL WAS DRIPPING DOWN CAUSING SMOKE AND THE PART THAT IT WAS DRIPPING ON WAS RED HOT WHICH WAS THE COIL WIRE. WAS IN FACT NOT FIXED.
Apr 27, 2020
ME AND MY KIDS WERE DRIVING DOWN THE HIGHWAY WHEN MY 2011 CHEVY CRUISE JUST LOST POWER AND MY ENGINE STOPPED WORKING... IT WILL NOT START UP AT ALL. MECHANIC CANT FIGURE OUT WHY. I'VE GOT TONS OF SENSORS GOING OUT EVERYTIME I TURN AROUND AND I AM A MOTHER OF A DISABLED SON. WE WERE ON AT PARKWAY GOING 65 TO 60 MPH. IT COULD HAVE BEEN VERY BAD. IT HAPPENED ED IN MADISON VILLE KY
May 02, 2019
THIS VEHICLE SAFETY COMPLAINT IS IN REGARDS TO MY 2011 CHEVROLET CRUZE LT, WHICH WAS SERVICED AT OURISMAN CHEVROLET OF BOWIE, A GENERAL MOTORS (GM) AUTHORIZED DEALER, FOR THE REPAIR OF MY VEHICLE. I INCURRED CHARGES FOR UNWARRANTED MAINTENANCE REPAIRS ON THE FOLLOWING DATES SEPTEMBER 26-OCTOBER 5, 2016 ($134.95 AND $139.07 (COST FOR A NEW BATTERY)), APRIL 26, 2016 (WARRANTY COVERED REPAIRS), APRIL 11, 2016 ($590.92), AND APRIL 14, 2015 ($382.14) THAT NEVER ADDRESSED THE SAFETY COMPLAINTS I MADE, ALL OF WHICH WERE HANDLED BY SERVICE ADVISOR BUDDY REIO. ON THESE DATES, I TOOK MY VEHICLE TO BE SERVICED FOR EXPERIENCING HAZARDOUS ISSUES WITH ITS ELECTRICAL SYSTEMS AND REDUCED ENGINE ACCELERATION WHILE I WAS DRIVING BETWEEN 40-55 MILES PER HOUR. WITHOUT WARNING, MY VEHICLE'S SPEED WOULD DECELERATE (BOTH ON THE HIGHWAY AND RESIDENTIAL ROADS) AND MY CAR DOORS WOULD BEGIN TO LOCK AND UNLOCK UNCONTROLLABLY WITH ERROR MESSAGES 'SERVICE STABILITRAC,' 'SERVICE PARKING ASSIST,' AND 'SERVICE AIRBAG' DISPLAYING ON MY DASHBOARD. AFTER ABOUT 30 SECONDS OF THIS CONDITION, MY CAR WOULD RESUME NORMAL FUNCTIONING. I INCURRED $1,247.08 IN UNWARRANTED REPAIRS FOR MY VEHICLE, WHICH WAS NEVER PROPERLY DIAGNOSED, LEADING TO MY VEHICLE SHUTTING DOWN WHILE I WAS DRIVING IT ON OCTOBER 22, 2016. ON OCTOBER 22, 2016 AT 3:20 P.M., WHILE DRIVING ON A BUSY THOROUGHFARE, MY CAR DECELERATED AND ERROR MESSAGES DISPLAYING 'SERVICE STABILITRAC,' 'SERVICE PARKING ASSIST,' AND 'SERVICE AIRBAG' SHOWED. AFTER APPROXIMATELY 30 SECONDS, THE CAR BEGAN TO SHUT DOWN AND I MANAGED TO STEER IT OUT OF THE WAY OF ONCOMING TRAFFIC. I IMMEDIATELY CONTACTED CHEVROLET'S ROADSIDE SERVICE AND INFORMED THE REPRESENTATIVES THAT MY ENGINE WOULD NOT START AND I WAS STUCK ON THE SIDE OF THE ROAD.
Nov 17, 2016
RADIO FLASHES ON AND OFF AN INSTRUMENT CLUSTER IS FLASHING WARNING LIGHT. ENGINE RUNS ROUGH SOMETIMES AND AC BLOWER MOTOR TURNED ON AND OFF SOMETIMES AND TURN SIGNAL INDICATOR CONTINUE FLASHING BUT DOES NOT MAKE IT USUAL BUT CLICKING AND THEN RESUMES CLICKING NOISE. *JS
Jun 14, 2014
ENGINE,FUEL/PROPULSION SYSTEM
4 complaints
IT'S BEEN GOING OFF AND ON EVERY SINCE I FIRST GOT THE CAR I SMELL A BURNING SMELL AND IT LOSES POWER IS STALLS AND THE DEALERSHIP KEEP TELLING ME IT'S JUST AIR GETTING INTO IT BUT I KNOW IT'S MY TURBO BECAUSE MY NEIGHBOR HAS ONE HER TURBO WENT OUT AND I HAVE TWO OTHER FRIENDS THAT HAS ONE AND BOTH THEIR TURBO WENT OUT AND NOW IT'S MAKING A KNOCKING NOISE AND EVERYONE THAT I HAVE LOOK AT IT SAY IT'S THE TURBO IT'S THE WASTEGATE I DON'T DRIVE MY CAR MUCH AND ONLY HAS 26,000 MILES ON IT BECAUSE I'M AFRAID TO DRIVE IT I'VE HAD IT FIXED MORE THAN 10 TIMES IT HAD A OIL LEAK WHERE WOULD CATCH ON FIRE BUT THE DEALERSHIP PUT TURBO FANS IN INSTEAD OF GIVING ME A NEW MOTOR SO IT'S STILL FLAMES UP FROM THE OIL PAN BUT THEY SAY THE TURBO FANS IS GOING TO BLOW THE FIRE OUT SO IT'S NOT GOING TO HURT ME BUT I DON'T DRIVE IT FAR BECAUSE I'M SCARED WHEN IT GETS HOT THAT'S GOING TO CATCH ON FIRE AND NOBODY WOULD GIVE ME ANYTHING FOR IT THAT'S WHY I STILL HAVE THE CAR BUT I'M WILLING TO JUST TAKE A BIG LOSS AND JUST LET THEM HAVE IT BACK THE DOORS OPEN WITHOUT TOUCHING THE CAR WITH THE ELECTRICAL SYSTEM THE LIGHTS ARE JUST GO OUT IN THE DASH JUST RANDOM SO I CAN'T DRIVE IT AT NIGHT I HOPE YOU CAN SEE THE OIL ON THE PICTURES IT JUST SHOOTS ALL OVER THE PLACE AND WHEN I TAKE IT TO THE DEALERSHIP THEY SAY THE RECALL IS NOT ON MY CAR THEY HAVE A RECALL ON THE TURBO AND THE VACUUM SYSTEM BUT THEY RUN MY VIN NUMBER AND SAY IT'S NOT ON MY CAR WHEN I FIRST GOT THIS CAR IT WAS QUIET IT CAUGHT ON FIRE FROM AN OIL LEAK THEY FIXED IT NOW IT SOUNDS LIKE A TRUCK YOU CAN HEAR IT THREE BLOCKS AWAY IS STALLS ALL THE TIME AND THEY TELL ME IT'S THE GAS I'M USING I SWITCH TO PREMIUM GAS AND IT STILL DOES IT THIS CAR IS JUNK I HOPE NOBODY EVER BUYS IT CHEVY SHOULD BE SHUT DOWN
May 02, 2018
MIL P0171 CODE, REPLACED 3 VALVE COVERS BECAUSE OF THE PCV AND NOW I'VE BEEN INFORMED THE INTAKE MANIFOLD IS DEFECTIVE.
Mar 13, 2018
TAKATA RECALL THE PCV VALVE IS BUILT INTO THE VALVE COVER, THERE IS A SPRING IN THE PCV VALVE THAT FAILS CAUSING THE EMISSIONS COMPUTER TO NOT WORK CORRECTLY. FAILURE OF THIS SPRING CAUSE ROUGH IDLE, LOSS OF POWER, AND FAILED EMISSIONS TEST. MULTIPLE REPORTS HAVE BEEN MADE.
Feb 21, 2017
AS I WAS PULLING OUT OF MY DAUGHTERS SCHOOL, MY CRUZE ENGINE WARNING LIGHTS CAME ON "REDUCED ENGINE POWER" "CHECK STABLITRAK" "SERVICE" WARNINGS CAME ON AS WELL. MY CAR LOST ALL ENGINE POWER AND I WAS ALMOST REAR ENDED BY A DODGE PICKUP, HE WAS ABLE TO GO UP ON THE CURB AT THE SCHOOL AND AVOID AN ACCIDENT. GLAD THERE WAS NO ONE HURT ON THE CURB. I CHECKED THE INTERNET, RE; HTTP://WWW.CRUZETALK.COM/FORUM/25-SERVICE-ISSUES/10826-ENGINE-POWER-REDUCTION.HTML , THIS IS A KNOWN ISSUES FOR GM FOR QUITE SOMETIME NOW. GM CUSTOMER SERVICE THEMSELVES IS PARTICIPATING IN THE DISCUSSION THERE. IT IS A KNOWN ISSUE WITH THE THROTTLE BODY. THE THROTTLE CONTROLS THE POWER IN THE POWER TRAIN YET GM WON'T COVER THE REPAIRS UNDER THEIR POWER TRAIN WARRANTY. THIS ISN'T SAFE AND IT IS KNOWN. *TR
Jan 14, 2015
TIRES
4 complaints
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE EQUIPPED WITH GOODYEAR ASSURANCE TIRES, SIZE P215/55R17. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE TIRE WAS SEPARATING FROM THE RIM AND LEAKING AIR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIRE NEEDED TO BE REPLACED. THE TIRE WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND VEHICLE FAILURE MILEAGE WERE UNKNOWN. THE APPROXIMATE TIRE FAILURE MILEAGE WAS 43,000.
Apr 27, 2016
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE EQUIPPED WITH MASTER CRAFT MC440 TIRES, SIZE: P215/60R16. THE CONTACT FELT A BULGE IN THE WALL OF THE TIRE WHILE DRIVING 55 MPH. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE TIRE WAS REPLACED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 30,000 AND THE TIRE FAILURE MILEAGE WAS 4,000. THE DOT NUMBER AND VIN WAS NOT AVAILABLE.
Aug 19, 2013
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE DID NOT COME EQUIPPED WITH A SPARE TIRE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT EQUIPPED WITH A SPARE TIRE. THE CONTACT FELT THAT THIS WAS A SAFETY CONCERN. THE FAILURE MILEAGE WAS 5 AND THE CURRENT MILEAGE WAS 4,800.
Feb 02, 2012
LEFT FRONT TIRE SLOWLY LOSING AIR. WHILE 2011 CHEVY CRUZE WAS AT MATICK CHEVROLET FOR STEERING SHAFT RECALL (@ APPROX. 9000 MILES) I REQUESTED THAT THE SERVICE DEPARTMENT INSPECT THE LEFT FRONT TIRE FOR AN AIR LEAK. I SUGGESTED IT COULD BE THE INTERNAL AIR PRESSURE SENSOR WAS SLOWLY LEAKING. I WORK IN THE AUTO SUPPLY CHAIN AND I HAVE HEARD OF THE PRESSURE SENSORS LEAKING AIR. DEALERSHIP INFORMED ME THAT CHECKED FOR AIR LEAKS IN A WATER TANK AND COULD NOT FIND ANYTHING. THE TIRE CONTINUES TO LOSE APPROXIMATELY 5 PSI OVER A 3 OR 4 WEEK PERIOD. DEALERSHIP DID NOT OFFER TO REPLACE THE SENSOR AND TOLD ME SOME TIRES "JUST" LEAK AIR. *KB
Oct 10, 2011
POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC)
3 complaints
THE TRANSMISSION LEAKS SO MUCH WE PUT NEW FLUIDS IN ALMOST ON THE DAILY AND THERE'S ALWAYS SENSOR LIGHTS ON ON THE DASHBOARD
Oct 18, 2020
I WENT AND GOT THIS VEHICLE FROM CHRYSLER DODGE JEEP RAM OF ROME GA AND I WAS DRIVING AND OUT OF NOWHERE THE CAR ACTED LIKE IT DIDN'T WANT TO GO FORWARD IN TRAFFIC AND THE SPEED STAYED ON 0 AND IDLED OUT ON ME. WHEN I TRIED TO TURN RIGHT MY CAR WOULDN'T GO AND SOMEBODY HAD TO PUSH MY VEHICLE. WHEN I TRIED TO DRIVE IT, IT WAS IN DRIVE AND WOULDN'T GO 20 MPH. I GOT THE VEHICLE MARCH 13 AND HAVEN'T HAD IT FOR A MONTH AND EXPERIENCED THIS.IT WAS A VERY SCARY SITUATION AND I FELT LIKE I COULD HAVE LOST MY LIFE. I WAS TRYING TO TURN AND PUT OF NOWHERE IT WOULDN'T GO OVER 20 MPH.MOST SCARIEST SIRTIATION EVRER..
Mar 25, 2019
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED AND THE ESP WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.
Oct 02, 2014
ELECTRICAL SYSTEM,AIR BAGS
3 complaints
AIR BAG LIGHT STAYS ON.
Aug 28, 2020
IN SEPT OF 2013 AFTER JUST A FEW MONTHS OF OWNING THE CAR I WAS REAR-ENDED AT A SPEED OF 25-30 MPH. THE AIRBAG DIDN'T DEPLOY AND MY HEAD BOUNCED FROM THE STEERING WHEEL TO THE HEADREST WHERE I SUFFERED A SEVERE CONCUSSION LEAVING ME OUT OF WORK FOR A MONTH. ALSO MY RADIO CONSOLE LIGHTS FLASH ON AT RANDOM TIMES, I EXPERIENCE THE TURBO LAG CRAP THE DEALERSHIP GIVES AS AND EXCUSE (ESPECIALLY AFTER TELLING ME DURING A SERVICE TEST DRIVE THAT MY CAR DIDN'T HAVE A TURBO!) AND AFTER OWNING IT FOR 1 MONTH A PART OF THE ENGINE FAN SHEERED OFF AND DESTROYED MY A/C UNIT LEAVING ME WITH A $2500 BILL TO REDO THAT. I CAN'T WAIT FOR MY SETTLEMENT FROM THE ACCIDENT TO GET THE HELL OUT OF THIS CAR. THIS IS MY FIRST AND LAST CHEVY EVER! *TR
Jun 26, 2014
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THE VEHICLE WAS PARKED WITH THE ENGINE IN OPERATION AND SHE NOTICED THE SPEEDOMETER DISPLAYED A READING OF 100 MPH. THE SIMILAR FAILURE OCCURRED SPORADICALLY AND WOULD FLUCTUATE IN THE MILES PER HOUR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER THREE TIMES AND THEY WERE UNABLE TO DETECT THE MALFUNCTION. THE FAILURE CONTINUED TO OCCUR AND THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE COMPUTERIZED SYSTEM WAS REPROGRAMMED. IN ADDITION, THE AIR BAG WARNING INDICATOR WOULD NOT ILLUMINATE WHENEVER THE FRONT SEAT OCCUPANT WEIGHT WAS 120 POUNDS. THE APPROXIMATE FAILURE MILEAGE WAS 16,000.
Oct 19, 2012
UNKNOWN OR OTHER,ENGINE
3 complaints
TRANSMISSION FAIL, TOO MUCH IGNITION LEAKING
Nov 14, 2019
I PARKED MY CAR IN A PARKING LOT TO GO INTO A STORE AND WHEN I CAME BACK IMMEDIATELY AFTER I STARTED IT UNDER THE HOOD THERE WAS A LOT OF SMOKE EVEN AFTER I TURNED IT OFF THERE WAS STILL SMOKE EVERYWHERE.
Sep 10, 2017
DROVE ABOUT 45 MILES AND PARKED VEHICLE. NOTICED ENGINE FAN RUNNING HARD, SHUT OFF VEHICLE AND WENT INTO STORE. RETURNED TO VEHICLE TWENTY MINUTES LATER TURNED ON CAR, FAN STILL RUNNING HARD. PUSHED ONSTAR BUTTON TO GET DIAGNOSTIC CHECK. ENGINE ERROR CODE FOUND, ADVISED TO TAKE TO DEALER TO INVESTIGATE. STARTED VEHICLE ABOUT TEN MINUTES INTO DRIVE, COULD SMELL COOLANT FROM ENGINE AND VEHICLE SLOWED AND CHIMES CAME ON WITH DASH READING: ENGINE OVERHEATED STOP CAR AND TURN OFF ENGINE. HAD TOWED TO DEALER, THEY SAY A PORT IS CRACKED IN CYLINDER HEAD AND COOLANT LEAKING. WILL COST $500 TO FIX. VEHICLE HAS 59,000 MILES. ALSO ENGINE MAKES POPPING NOISES AFTER RUNNING ON HIGHWAY AND COME TO A COMPLETE STOP. SITTING AT LIGHT OR STOP SIGN AND IT POPS FOUR OR FIVE TIMES. DON'T HEAR IT WHEN I'M DRIVING. THESE CARS ARE LEMONS, GM NEEDS TO RECALL THEM AND GIVE US OUR MONEY BACK!
Apr 11, 2016
ELECTRONIC STABILITY CONTROL (ESC),ENGINE,FUEL/PROPULSION SYSTEM
3 complaints
MY CAR IS HARD SHIFTING AND NO GM DEALER CAN FIGURE IT OUT THEY SAY NOTHING BUT TAKE MY MONEY AND MY CAR WILL ALERT TRANSMISSION HOT IDLE ENGINE VERY SCARY HAS EVEN UP AND STOPPED GOING 35 MILES IN MY HOMETOWN
Apr 07, 2019
THE FIRST OCCURRENCE HAPPENED ON JAN. 20TH 2015 ON MY WAY TO WORK, TWICE. I NOTICED BECAUSE THE RADIO TURNED OFF AND THE SERVICE ESP FLASHED WITH THE TRACTION LIGHT COMING ON WITH MULTIPLE OTHER LIGHTS FLASHING. ALL OF THIS INCLUDING THE RADIO FLASHED/TURNED OFF AND ON FOR ABOUT 2 MINUTES. OVER THE NEXT WEEK THIS HAPPENED 5 OR 6 TIMES. ALL OF THESE HAPPENED WHILE GOING BETWEEN 30 AND 40 MPH AND ON TRIPS BETWEEN 30-45 MINUTES. I HAD ABOUT A WEEK WITH NONE OF THIS HAPPENING AND THEN ON FEB. 8TH I WAS DRIVING HOME, 20 MINS FROM START TO FINISH AND TWICE THE ENGINE POWER REDUCED CAME ON AND I COULD NOT DRIVE ANY WHERE. I WAS GOING ABOUT 35 MPH. I WAS ABLE TO PULL OVER AND TURN MY CAR OFF AND ON BOTH TIMES AND MAKE IT HOME. NOW MY CHECK ENGINE LIGHT IS ON AND I'M NOT SURE IF I CAN EVEN DRIVE MY CAR OR IF IT WILL DIE ON ME AGAIN. *TR
Feb 09, 2015
ENGINE SHAKING VIOLENTLY WHILE IDLING. STABILTRAK WARNING ON. ACTING LIKE IT WAS GOING TO DIE. SCARED IT WOULD DIE WHILE IN TRAFFIC. *TR
Oct 14, 2014
VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM
3 complaints
VEHICLE WAS ON HIGHWAY GOING TO LEXINGTON KY FROM LOUISVILLE KY. CAR BEGIN TO SMOKE. HOSE THAT WAS SUPPOSEDLY FIXED ON RADIATOR WAS RIGGED AND OIL SPILLED FROM THE HOSE CAUSING IT TO GO INTO ENGINE. ENGINE OVERHEATED WHILE DRIVING ON HIGHWAY. ENGINE DIED. HAD TO GET CAR TOWED FROM ONE CITY TO THE NEXT. GOT STRANDED IN ANOTHER TOWN BECAUSE COULD NOT OBTAIN A RENTAL CAR BECAUSE THEY WERE CLOSED. SINCE 2016 I HAVE SPENT OVER $7000 ON GETTING THE SAME ISSUES OR RELATED ISSUES FIXED. I HAVE SPENT OVER $5000 IN RENTAL CARS AND I STILL OWE $9000 ON MY CAR WHICH I PURCHASED FROM BALES AUTOMALL/BACHMAN IN JEFFERSONVILLE INDIANA IN 2014 WITH ON 28,000 MILES. I HAVE KEPT MY SERVICES UP TO DATE ON THE VEHICLE AND HAVE DOCUMENTATION FOR THAT. IT SEEMS ONCE I BEGIN TO GET OIL CHANGES AT THIS LOCATION MY CAR BEGIN TO DECLINE. I WOULD BE TOLD THAT I HAD ONE PROBLEM, THEY WOULD FIX IT, AND THEN SOMETHING ELSE WOULD HAPPEN. IN ADDITION, I HAVE A WITNESS WHO IS A FAMILY MEMBER WHO IS EXPERIENCING THE SAME PROBLEMS WITH THE SAME YEAR AND MODEL CAR THAT SHE OWNS. I SEE HER GOING THROUGH THE SAME DOWN SPIRAL STEPS WITH HER CAR AS I DID. IT IS ALMOST LIKE CLOCKWORK. I HAVE READ CONSUMER REPORTS ABOUT THESE VEHICLES AND NONE HAVE BEEN POSITIVE. IN FACT, MANY WHO HAVE A TURBO ENGINE WILL OR HAVE EXPERIENCED THIS SAME ISSUE. THE CAR IS A LEMON... IT NEEDS TO BE RECALLED!! IT IS UNFAIR THAT I PURCHASED A CAR THAT WAS NO GOOD AND THAT ONLY RAN GOOD FOR TWO YEARS BEFORE HAVING TO REPLACE THE TURBO TWICE AND THE ENGINE. LET ME REITERATE.. I STILL OWE $9000 ON THIS CAR. AT THIS POINT I AM CLUELESS AND I FEEL AS IF I WAS TAKEN ADVANTAGE OF. WHEN I REPORTED THIS TO THE BBB;GMC AND OTHER SOURCES THEY LED ME ON FOR WEEKS KNOWING THAT THEY WOULD NOT ASSIST IN THE MATTER. BECAUSE OF THIS WHOLE FIASCO I HAVE ANXIETY IN WHICH I AM TAKING MEDICATION. PLEASE HELP DONT KNOW WHAT TO DO
May 18, 2018
TRANSMISSION JERKS EXTREMELY HARD. WHEN AIR IS ON CAR FAILS TO ACCELERATE AT ALL. IDLES ON ITS OWN, JUMPS GEARS ALWAYS. FUEL SYSTEM IS BAD, IT CHOKES CONSTANTLY AND WONT START SOME DAYS. IT VIBRATES EXTREMELY HARD AND I HAD IT SERVICED 1 MONTH AGO FOR SHAFT CASE. THIS IS THE WORST CAR EVER!!!!!!! ITS A DANGER TO DRIVE IT WONT PICK UP SPEED AND WHEN THE AIR IS ON IT WONT MOVE AT ALL. IF STILL AT A LIGHT, IT WILL JERK EXTREMELY HARD TO WHERE IT JERKS ME. WHEN IN PARK IT IDLES ITSELF. IF I'M ENTERING ONTO THE HIGHWAY IT WONT PICK UP SPEED EVEN IF THE AIR IS NOT ON. WHEN I REVERSE AND GO BACK TO PARK IT JERKS EXTREMELY HARD. I HATE THIS CAR!!! SOMETIMES IT DOESN'T WANT TO STOP.
Aug 04, 2016
PRACTICALLY EVERY DAY I DRIVE MY CAR, I EXPERIENCE EXTREME SHIFTING AND TRANSMISSION ISSUES. SPECIFICALLY, I HAVE TO FLOOR THE GAS PEDAL FOR THE CAR TO MOVE FROM 2ND TO 3RD SHIFT. THIS IS AN AUTOMATIC CAR, AND IT DRIVES LIKE A POORLY SHIFTING MANUAL. IT IS EXTREMELY UNSAFE TO DRIVE BECAUSE IT DOES NOT ACCELERATE WHEN I HIT THE GAS PEDAL, RATHER THE ENGINE REVS VERY HIGH AND LOUDLY, YET THE CAR DOES NOT ACCELERATE. IT ALSO HAS MADE LOUD POPPING SOUNDS FROM THE ENGINE, AND THE CAR FILLS WITH AN EXHAUST SMELL, AND DURING THE WINTER COOLANT SMELL IS OBVIOUS IN AND OUTSIDE THE CAR. I AM VERY UNCOMFORTABLE DRIVING-AND FEEL UNSAFE-DRIVING THIS CAR AND IT IS ALMOST FOUR YEARS OLD WITH LESS THAN 50,000 MILES! I HAVE BROUGHT IT TO THE DEALERSHIP ON THE BELOW DATES AND THEY CANNOT ?DUPLICATE THE ISSUE?, THUS HAVE NOT FIXED IT. ON ONE OCCASION, THE DEALERSHIP HAD MY CAR FOR 3-WEEKS! I HAVE NO IDEA IF THE DEALERSHIP IS EVEN DAILY TESTING, OR DRIVING, THE CAR. I DO KNOW, HOWEVER, IT IS EXTREMELY UNSAFE BECAUSE THE SHIFTING AND ACCELERATING IS UNRELIABLE AND WILL MOST DOUBTABLE CAUSE AN ACCIDENT INJURING MYSELF AND/OR OTHERS. I HAVE ALSO CALLED GM AND NUMEROUS OCCASIONS AND THEY WERE VERY UNHELPFUL, STATING THEY NEVER HEARD OF A SHIFTING/TRANSMISSION ISSUE WITH THE CHEVY CRUZE, WHEN IN FACT THE 2011 CHEVY CRUZE WAS RECALLED FOR SHIFTING LOCK CABLE. I HAVE RECEIVED, UNSOLICITED; A LETTER FROM A LAWFIRM TO SUE GM NOTING THIS EXACT ISSUES SHIFTING/POWER ISSUES (AMONGST FAULTY WATER PUMPS, WHICH I ALSO HAD REPLACED AFTER ONLY OWING THE CAR 2-YEARS), SO CLEARLY THERE ARE MANY OTHERS EXPERIENCING THESE ISSUES. DATES BROUGHT MY CAR TO (SULLIVAN'S ONEILLS IN AVON, CT) 1/16/2015; 5/2/2015; 5/09/2015;5/13/2015; 6/24/2015; 7/17/2015 MY GM SERVICE TICKETS ARE 71-1490864298 & 71-1490864298. THE CAR IS EITHER A LEMON, OR NEEDS TO BE RECALLED FOR SHIFTING/TRANSMISSION ISSUES.
Aug 31, 2015
STEERING,POWER TRAIN
3 complaints
I HAVE HAD NUMEROUS ISSUES WITH THIS VEHICLE, WITH TODAY ENDING IN LOSS OF POWER WHILE DOING 70MPH ON INTERSTATE 95N. PRIOR TO THIS ISSUE, MY DASHBOARD AND RADIO WOULD FLICKER ON AND OFF, THEN THE MESSAGE "SERVICE STABILITRAK" WOULD POP UP AND GO AWAY. THIS MORNING WHILE DRIVING ON 95N MY VEHICLE LOST ALL ITS POWER CAUSING ME TO PULL OFF ONTO THE SHOULDER. MY CAR CUT OFF AND WOULD NOT CUT BACK ON FOR ABOUT TWO MINUTES. WHEN I CUT IT BACK ON, MY CAR BEGAN TO SHAKE AND CODE P0723 (SPEED SENSOR) POPPED UP. THIS NEARLY SCARED ME AS I COULD HAVE ENDED UP IN A MAJOR ACCIDENT. NOW, MY CAR IS AT THE SHOP AND THE TRANSMISSION HAS DIED. I SEE NUMEROUS COMPLAINTS ON THE SAME ISSUE BUT NO RECALL RELEASED. I WILL BE WITHOUT A VEHICLE AND UPSIDE DOWN ON MY CAR NOW. I HAVE COMPLAINED TO CHEVROLET BEFORE ABOUT MY VEHICLE RANDOMLY SHUTTING OFF, BUT I GUESS THIS WILL NOT GO NOTICED UNTIL THE WORST HAPPENS.
Jun 06, 2017
WAS PARKED IN FRONT OF AN ESTABLISHMENT AND WAS UNABLE TO REMOVE IGNITION KEY OR MOVE THE GEAR SHIFT UP AND DOWN. I WAS ABLE TO REMOVE THE OVERDRIVE BOX IN FRONT OF THE GEAR SHIFT SO I COULD SHIFT THE CAR INTO GEAR AND DRIVE HOME, HOWEVER, BECAUSE THE CAR WAS NOT RECOGNIZING THE GEAR SHIFT WAS IN PARK I WAS STILL UNABLE TO REMOVE THE IGNITION KEY WHEN I GOT HOME SO THE CAR'S BATTERY DIED. I CONTACTED ONE OF CHEVY'S TOW SERVICES IN ORDER TO GET THE CAR TOWED BUT DUE TO THE CAR BEING IN THE GARAGE, THE TOW DRIVER SUGGESTED THAT HE TRY TO JUMP THE CAR TO AVOID HAVING TO PUSH THE CAR MANUALLY OUT OF THE GARAGE. THE CAR STARTED AND I WAS ABLE TO DRIVE IT TO THE DEALERSHIP. AFTER 3 DAYS OF WORKING ON THE CAR, THE SERVICE MANAGER TOLD ME THAT THE JUMP MAY HAVE FRIED THE COMPUTER SO IT NEEDED TO RECONFIGURED WHICH COST ME OVER $1000 (DUE TO IT NOT BEING UNDER WARRANTY). I WAS ONLY MADE AWARE OF THE MANY RECALLS THAT CHEVY HAS HAD ON THE CRUZE DUE TO HAVING TO TAKE THE CAR INTO THE DEALERSHIP AGAIN (WATER PUMP NEEDED TO BE REPLACED) AND TALKING TO ANOTHER CUSTOMER ABOUT MY DISTASTE & FRUSTRATION THAT I'VE BEEN EXPERIENCING WITH THIS CAR. I WAS NEVER MAILED ANY OF THE RECALLS WHICH I CAN'T UNDERSTAND WHY AS I'M ALWAYS RECEIVING MAILINGS FROM THE DEALERSHIP WHERE I PURCHASED MY CAR. I FEEL AS THOUGH THE INITIAL PROBLEM WAS DUE TO TWO OF CHEVY'S RECALLS (CAMPAIGN #11V273000 & 11V270000) SO CHEVY SHOULD HAVE PAID FOR THE REPAIRS. THIS ISSUE IS ONE OF THE MANY ISSUES I'VE HAD SINCE I PURCHASED THE CAR BRAND NEW IN JUNE 2011. *TR
Jan 24, 2014
THE CAR'S TRANSMISSION STALLS AND HESITATES SINCE THE 1ST DAY I GOT THE CAR. I FOUND OUT TODAY THAT MY CAR HAS FOUR RECALLS! AND I HAVE NOT BEEN NOTIFIED IN ANY WAY BY CHEVY OF THEM ONE OF WHICH IS THE STREEING WHEEL CAN COME OFF WHILE DRIVING. WHILE DRIVING TODAY 09/28/2011 THE CAR CAME TO A RANDOM AND COMPLETE STOP IN THE MIDDLE OF THE ROAD AND WOULD NOT MOVE FORWARD AT ALL. *TT
Sep 29, 2011
EQUIPMENT
3 complaints
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE DRIVER WAS DRIVING APPROXIMATELY 70 MPH, WHEN SHE BEGAN TO FEEL A LOT OF HEAT NEAR HER FEET. THE VEHICLE WAS MANEUVERED TO THE EMERGENCY LANE. THE FIRE DEPARTMENT INFORMED THE CONTACT THAT THE HEATER FELL APART AND RELEASED AN EXCESSIVE AMOUNT OF EXTREMELY HOT WATER INTO THE VEHICLE. THE DRIVER SUSTAINED SECOND DEGREE BURNS ON HER FEET AS A RESULT. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER, BUT THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT THE CONTACT HAD NOT RECEIVED A RESPONSE FOR APPROXIMATELY TWO MONTHS. THE FAILURE MILEAGE WAS 1,000. UPDATED 10/31/12 *BF UPDATED 11/1/2012 *JS
Oct 14, 2011
I BOUGHT A 2011 CRUZE AND PART OF THE SELLING POINT WAS THAT IT WAS BLUETOOTH EQUIPPED. MORE AND MORE STATES ARE PASSING HANDSFREE LAWS AND THE BLUETOOTH WAS IMPORTANT TO ME. IT WORKED MAYBE 2 MONTHS. THE PHONE WILL NOT STAY CONNECTED. IT CONNECTS FOR A MINUTE THEN DISCONNECTS FOR A MINUTE AND CONTINUES THIS CYCLE. I COMPLAINED TO CHEVROLET AND THE LADY SENT ME TO THE DEALER TO CHECK FOR UPDATES. I DID BUT THE DEALER STATED THAT IT WAS THE PHONE. COME TO FIND OUT, GM HAS A LIST OF PHONES THAT ARE SUPPOSED TO WORK WITH THE CRUZE. ALL OF THEM DON'T EVEN WORK. I'VE BEEN BOUNCED ALL OVER TO DIFFERENT REPAIR SHOPS TO NO AVAIL. IF YOU WILL LOOK BACK, GM HAS ALREADY HAD OTHER RECALLS IN THE PAST AND IT SEEMS THAT THE ONSTAR MODULE DID NOT LIKE JUST ANY BLUETOOTH PHONE. IT SEEMS THAT IF THE ONSTAR MODULE IS REPLACED, THE BLUETOOTH PROBLEM STRAIGHTENS OUT. I CAN'T GET THAT ACROSS TO THE DEALER BECAUSE THE ONSTAR PHONE IS WORKING AND THEY WON'T REPLACE IT. WITH A LITTLE INTERNET WORK, YOU CAN FIND ALL KINDS OF FORUMS COMPLAINING ABOUT THE CRUZE'S BLUETOOTH. *TR
Jun 17, 2011
I AM REPORTING A POTENTIALLY DANGEROUS SITUATION IN THE 2011 CHEVY CRUISE. THE FRONT DRIVER'S SIDE FLOOR MAT DOES NOT STAY FASTENED TO THE PINS ON THE FLOOR AND BUNCHES UP BENEATH THE GAS PEDAL PREVENTING ACCELERATION. THIS IS A VERY DANGEROUS SITUATION AND COULD RESULT IN A POTENTIALLY DEADLY ACCIDENT. I HAVE REMOVED THE FLOOR MAT. GM NEEDS TO CORRECT THIS SITUATION. *TR
Feb 02, 2011
ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
2 complaints
Last month the car started ti show me this errors Stabili Trak Control and Traction Service Control, I keep getting them driving on the highway, every road I drive, the steering wheal just becomes stiff and its hard to maneuver , the Air Condition turns off itself and the car has a big vibration , like there is an earthquake outside, I have been calling General Motors to tell them about the problem but they are telling me there is nothing they can do. There are times when I get in the car trying to get to work and the car won't start, the car would show me the errors and would not clear for hours, it's a nightmare.
Jul 28, 2022
TAMARA RECALL TRANSMISSION,VALVE COVER,BRAKE SENSOR, THROTTLE SENSOR , THIS CAR HAS GAVE ME PROBLEMS AFTER PROBLEMS , EVERY MONTH IT'S LITERALLG SOMETHING NEW I HAVE ABOUT 20 PAGES OF RECEIPTS
Feb 14, 2019
POWER TRAIN,SERVICE BRAKES,ENGINE
2 complaints
I drive daily taking 2 freeways. I stopped at the traffic light and the car felt like shaking. Stabilitrack warning and traction control warning light and messages appeared on the screen and also the check engine light turned on, and ABS too. Break pedal was really hard to push and breaks were not working (i was not reducing speed at all) and it felt like the engine loose power and the car felt rough while driving. I was approaching to another traffic light and it was a red light so I prepared to decrease my speed and stop to wait for the green light. When I placed my foot and pressed the break pedal, it was hard. I was pushing it hard but the pedal did not respond, it was very hard and not moving at all and I was almost on the intersection, which always has heavy traffic with cars, 18 wheeler trucks and delivery trucks and more because its an industrial zone and Amazon and UPS are on this avenue along with other major companies. I could be involved and be responsible for a really bad crash if the light wouln't turn green on time. Fortunately it changed to the green light and I was in the very front. After this, I tried to go to the side if the road but there was a sidewalk and it was a no parking zone with no space/edge to park In case of emergency. I drove slowly with my emergency lights on and moved to the right lane until I found a space to stop. The car was shaking really bad, same lights on the dash were on and messages on the control panel did not change or disapear. The car was still moving when the engine suddenly stopped working while I was driving it. Music was playing and all lights worked so I knew it wasn't the battery. This situation was so scary that I was afraid to drive my car. I did not want to cause an accident resulting in injury to myself, others or any fatality. I've always taken my car to service and to be fixed in chevrolet. My car shook a little since 2020 and chevy guys don't know the reason. Total is about $2800 to get it fixed.
Jul 01, 2022
Unknown. When stopping then going to accelerate again the engine acts like it’s in nuetrual and revs the engine up then causing it to jerk forward. This happens at almost every stop.
Oct 22, 2021
EXTERIOR LIGHTING,ENGINE
2 complaints
CODE P1101 SITTING IN A PARKING LOT IN CHECK ENGINE LIGHT CAME ON WITHIN 24 HOURS OF BUYING THE CAR
Aug 27, 2020
MY LIGHTING HAS BEEN MESSED UP SINCE I BOUGHT THE CAR. ALL MY LIGHTS RANDOMLY DIM, MY BREAK LIGHTS FLICKER LIKE THERE IS AN ELECTRICAL PROBLEM. MY TURBO HAS SOMETHING WRONG WITH IT, BUT NO CODES. THE CAR DOESN'T ACCELERATE LIKE IT'S SUPPOSED TO. ALL THIS OCCURS WHEN MOVING. BREAKS OBVIOUSLY WHENEVER HIT THE BREAKS.
Jan 02, 2020
UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
2 complaints
TO WHOM THIS MAY CONCERN, THIS VEHICLE HAS ISSUES WITH STABILTRAK/TRACTION CONTROL. THIS VEHICLE HAS BEEN SERVICED ROUTINELY THROUGHOUT THE TIME I HAVE HAD IT. THIS VEHICLE WAS BROUGHT IN AT THE DEALERSHIP UPON RECEIVING THE LETTER FOR THE RECALL, I DO NOT THINK THIS WAS THOROUGHLY INSPECTED. IT WAS UNDER TEN MINUTES, THAT I WAS TOLD THE VEHICLE DIDN'T HAVE A PROBLEM. IN MY OPINION, THIS WAS TOTALLY INCORRECT. THE PROBLEM PERSISTED STILL TO THIS DAY. NOBODY REPORTED THIS PROBLEM, WHICH COULD BE A MAJOR SAFETY CONCERN FOR MY FAMILY AND I. THIS WILL BE THE FIRST INVESTIGATION INTO THIS MATTER. IF THE DEALERSHIP DID SAY THEY THOROUGHLY INSPECTED IT, WHY DIDN'T THEY REPORT THIS MATTER TO YOU, WHICH WOULD BE LANDERS MCCLARTY CHEVROLET, HUNTSVILLE AL. I HAVE DONE MAJOR RESEARCH AND THIS MATTER IS UNACCEPTABLE. THE DEALERSHIP WAS COMPLETELY IN THE WRONG. NONE OF THIS MATTER WAS HANDLED CORRECTLY, WHY DIDN'T I GET ANY DETAILS OR DOCUMENTATION. WHY WASN'T IT REPORTED?? I'M GONNA CONTINUE TO SEARCH FOR PAPERWORK, AND THE EXACT DATES WHICH I TOOK IT THERE. I WILL BE IN CONTACT WITH MY LAWYER, AND GET ANY PAPERWORK AND EVIDENCE REVIEWED. THE STABILTRAK LIGHT STAYS ON, AND CAUSED ME NOT TO GO INTO REVERSE. THE STEERING COMPLETELY WENT DOWN AND PARKING ASSIST, AS WELL AS TRACTION CONTROL IS ALWAYS ON. THIS HAS BEEN A COMPLETE DISASTER. I ASK YOU WITH COMPLETE SINCERITY, TO FOLLOW UP. MY FAMILY'S LIFE SHOULDN'T BE IN JEOPARDY BECAUSE OF AN IMPROPER INVESTIGATION. THIS DEALERSHIP WILL NEED TO TAKE FULL RESPONSIBLITY. I WILL UPLOAD AND PICTURES OR ATTACHMENTS THAT ARE NEEDED. KEEP IN MIND, THAT THESE ARE THE EXACT ISSUES THAT THIS VEHICLE WAS RECALLED FOR, THE SAME ENGINE WHICH IS THE 1.4 LITER TURBO, AND THE SAME MODEL THAT HAS BEEN RECALLED FOR THIS EXACT MALFUNCTION!
Jul 28, 2020
IN THE LAST 4 MONTHS MY TRACKING CONTROL, STABILITY TRACTION CONTROL, AND REDUCE ENGINE POWER LIGHT STAYS ON. I HAVE HAD KNOCK CENSOR REPLACED, VALUE COVERS BUT NOTHING HAS WORKED. MY CAR CONSTANTLY CUTS OFF IN IN THE MIDDLE OF TRAFFIC AND THREE TIMES ON THE FREEWAY AT 65 MILES. THE CAR IS VERY UNSAFE AND YET THERE ARE NO RECALLS ON MY CAR.
Dec 19, 2017
SERVICE BRAKES,ENGINE,FUEL/PROPULSION SYSTEM
2 complaints
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING APPROXIMATELY 45 MPH, ATTEMPTING TO SLOW DOWN THE BRAKES BEGAN TO LOCK. THERE WAS SMOKE COMING FROM THE DASHBOARD OF THE VEHICLE. THE DRIVER PULLED OVER AND WAS ABLE TO STOP THE VEHICLE BY APPLYING EXCESSIVE PRESSURE TO THE BRAKE PEDAL. THE DRIVER AND THE PASSENGER OF THE VEHICLE WERE ABLE TO GET OUT OF THE VEHICLE BY KICKING THE DOORS TO FORCE THEM TO OPEN. ONCE THE PASSENGER WAS ABLE TO GET OUT OF THE VEHICLE THE PASSENGER SIDE OF THE VEHICLE WAS ENGULFED IN FLAMES. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. A FIRE DEPARTMENT REPORT WAS FILED. THE VEHICLE WAS TOWED AND DEEMED TOTALED. THERE WERE NO INJURIES AND NO MEDICAL ATTENTION WAS NEEDED. THE CONTACT SPOKE WITH FORT DODGE FORD TOYOTA LINCOLN (2723 5TH AVE S, FORT DODGE, IA 50501 PHONE: (515) 576-7505) WHO INFORMED THE CONTACT OF A RECALL FOR THE BRAKES AND LOW OIL LEAKING CAUSING A FIRE. THE VEHICLE'S VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V36000 (SERVICE BRAKES, HYDRAULICS) HOWEVER, THE VEHICLE WAS NEVER REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE 188,000.
Apr 02, 2020
I BOUGHT THE 2011 CHEVROLET CRUZ IN 2014, I USED THE CAR PRIMARILY FOR WORK SO THROUGHOUT THE FIRST FEW YEARS I DIDN'T NOTICE ANYTHING STRANGE AS IT REMAINED PARKED MOST THE TIME. WHEN I DID START DRIVING IT AS A PRIMARY VEHICLE THE FIRST ISSUE I HAD WAS THE CLUTCH AND GEAR SYSTEM SEEMED TO BE TOUCHY WHEN THE CAR WAS IN PARK, RESORTING TO ME USING THE EMERGENCY BRAKE EVERY TIME I WOULD PARK IT. AT THE TIME IT DIDN'T SEEM TO BE A BIG ISSUE AS IT BECAME A HABIT. IN 2016 SHORTLY AFTER THIS MY OIL CONSUMPTION AND TURBO FAILED, AND THE VEHICLES EXHAUST STARTED BLOWING BLUE SMOKE AND THE CAR LOST ALL POWER. AS THIS WAS A NEW CAR I TOOK IT TO A MECHANIC AND HAD VEHICLES TURBO REPLACED. JUST OVER A YEAR LATER IN 2018 THE VEHICLE IS EXHIBITING THE EXACT SAME EFFECTS SUCH AS REMOVING AND REPLACING THE ECO,1.4L ENGINE, TURBOCHARGER, EVACUATE AND REPLACE AIR CONDITIONING SYSTEM, AND TRANSFER OF THE FUEL AND ELECTRICAL ASSEMBLIES AND ENGINE MOUNTS. I'M ALMOST CERTAIN THIS CAR IS DEFECTIVE AND NEEDS TO BE RECALLED.
Mar 21, 2018
POWER TRAIN,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)
2 complaints
THE CRUZE SPUTTERS OR HESITATES WHEN BRAKED OR IDLING, THE SERVICE TRACTION CONTROL, SERVICES STABILITRAK CAME ON ALONG WITH A FLASHING CHECK ENGINE LIGHT. I LOOSE POWER AND FEEL LIKE I'M NEEDING TO PRESS A LOT HARDER ON THE GAS TO ACCELERATE.
Mar 11, 2020
IN ADDITION TO TWO COMPLAINTS FILED ABOUT THIS VEHICLE ALREADY. THE U.S HAS NO CONCERN FOR HUMAN LIFE IN THE U.S AND IS ALLOWING WHITE SUPREMACY TO ENDANGER MINORITY DRIVERS AND OTHER DRIVERS. THE TESTING OF SATELLITE RADIOLOGICAL DISPERSAL WEAPONS AND REMOTE CONTROL SYSTEMS INVOLVING, HACKING, BACKDOOR ACCESS, REMOTE CONTROL, SURVEILLANCE AND VEHICLE COMPROMISE PERSISTS. ON 12/10/15 AND 12/09/15 THE VEHICLE WAS HALTED BY FORCE FROM A SATELLITE TRACKING THE VEHICLE. AMPLE EVIDENCE OF ELECTRICAL PROBLEMS IN THE CAR, CELLPHONE TRACKING AND HOME TRACKING IS AVAILABLE. A FEDERAL LAWSUIT WAS FILED AND DISMISSED WITHOUT REASON OF CAUSE TO FURTHER THE HATE CRIME. ON THESE TWO DAYS I WAS DRIVING THE VEHICLE ONE AGAIN, AND LOST CONTROL OVER THE VEHICLE STEERING AND THROTTLE. THE ISSUE OCCURS AT STOP SIGNS TO CAUSE AN ACCIDENT THERE OR AT A INTERSECTION. THE VEHICLE IS PURPOSELY TAMPERED WITH DURING TRANSIT TO CAUSE LOSS OF CONTROL AND THROTTLE. THE VEHICLE THROTTLE IS GONE, THE GAS PEDDLE GOES LIMP AND THE ENGINE STOPS THROTTLE FOR A DURATION. THE ENGINE THEN KICKS IN FULL FORCE AFTER A SERIES OF HARD SPUTTERS ON THROTTLE JERKING THE CAR FORWARD UP A HILL OR INTO TO A STOP. I WAS IN HIGHLAND NY LEAVING A PLAZA, WHERE THIS OCCURS, AND OTHER INTERSECTIONS WITH LIGHTS
Dec 10, 2015
POWER TRAIN,UNKNOWN OR OTHER
2 complaints
WHILE DRIVING MY 2011 CHEVROLET CRUZE LT WHEN IT GETS T0 BETWEEN 30-40 MPH THE RPMS WILL GO EXTREMELY HIGH THE CHECK ENGINE LIGHT WILL COME ON AND THE CAR WILL SLOW DOWN AS IT IS SLOWING DOWN IT WILL JERK INTO THE LOWER GEARS IF I DON'T PUT THE CAR IN NEUTRAL. SINCE I DON'T HAVE A READER FOR THE CHECK ENGINE LIGHT I HAVE TO PULL OVER AND DISCONNECT MY BATTERY TO GET THAT TO SHUT OFF. I HAVE TO LET MY CAR ENGINE/TRANSMISSION COOL DOWN BEFORE DRIVING AGAIN OTHERWISE I WILL ONLY MAKE IT EIGHTH OF A MILE DOWN THE ROAD AND THE SAME THING HAPPENS. I WANT THIS PROBLEM FIXED. I OFFICIALLY HATE MY CAR BECAUSE OF THIS PROBLEM. MAKES ME NEVER WANT TO BUY A CHEVROLET AGAIN. I HAVE SEEN MAY COMPLAINTS OF THIS HAPPENING TO THIS YEAR OF CAR. THIS SHOULD BE RECALLED AND FIXED FREE OF CHARGE.
Jun 08, 2019
I DROVE MY 2011 CHEVROLET CRUZE TO WORK WITHOUT ISSUE. UPON LEAVING I STARTED MY MY VEHICLE, PUT IT IN REVERSE AND BACKED OUT OF MY PARKING SPOT BUT IT WOULD NOT DRIVE FORWARD. I HAD THE VEHICLE TOWED TO MY HOME. THE NEXT DAY IT WOULD NOT START UP ENTIRELY.
Feb 13, 2019
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
2 complaints
IT'S BEEN ONE YEAR AND MY CHEVY CRUZE HAS OVERHEATED TWICE. THE FIRST TIME THE THERMOSTAT WAS WRONG ALONG WITH THE THERMO PIPE THAT NEEDED TO BE REPLACED. AND NOW SIMILAR ISSUE IS HAPPENING WHERE MY CAR SMELLS FUNNY, I TURN THE HEAT IN AND THE CAR WILL START TO OVER HEAT AND NEVER WARM THE CAR.
Jan 27, 2019
ON THIS DATE WE SCHEDULED A OIL CHANGE WITH A DEALER WHO HAS PERFORMED ALL MAINTENANCE, RECALLS AND REPAIRS SINCE THE PURCHASE OF OUR NEW CAR. WE WHERE NOTIFIED THAT THE CAR WAS READY FOR PICK UP THAT MORNING AS WE ARRIVED WE PAID OUR INVOICE, THE CONSULTANT MADE US AWARE THAT THE ENGINE LIGHT CAME ON (FIRST TIME SINCE NEW?) THIS CONSULTANT DID NOT DOCUMENT THIS ENGINE LIGHT TO OUR RECORDS. WELL, THE ENGINE LIGHT KEPT GOING OFF AND ON DURING THE NEXT 10K MILES (2 OIL CHANGE LATER, OUT OF WARRANTY, MY FAULT) I HAD THIS CHECK ENGINE LIGHT DIAGNOSED BY OUR DEALER AND THEY HAD THE CODES AND THEN FURTHER TRIED TO CORRECT THE PROBLEM. THEY WANTED $800.00 TO INSTALL A NEW AIR INTAKE MANIFOLD AND THROTTLE BODY THEN CONTINUE TO TEST FOR MORE PROBLEMS WITH NO GUARANTEE OF REPAIR. I COULD NOT AFFORD THE REPAIR AND DECLINED THE FIX. THE OTHER PROBLEM SURROUNDING THIS CAR SINCE APRIL 21, 2014 WAS THAT THE FUEL GAUGE WOULD NOT SHOW FULL AFTER FILL UP AND WOULD MOVE UP AND DOWN THE SCALE ON THE GAUGE. THE AC WOULD COME ON AT STRANGE TIMES WHEN RUNNING THE HEATER? WELL ANY WAYS THAT WAS 7 HOURS AT THE DEALER AND MADE FOR A LONG DAY. I HAD TO RETURN TO PICK UP THE COVER THEY FORGOT TO INSTALL OVER THE SPARK PLUGS, AND COMPLAINED ABOUT THE LEATHER SETS BEING SOAKING WET WITH WATER AND THAT THE CAR HAS HAD THESE PROBLEMS SINCE APRIL 2014 UNDER WARRANTY, THE DEALER DID NOT WANT TO HELP US? I PURCHASED THIS CAR FROM THEM AND PURCHASED THE 35K OIL CHANGE EXTENDED WARRANTY AND BUMPER TO BUMPER WARRANTY? THIS DEALER DID ALL ! THE MAINTENANCE, RECALLS AND REPAIRS. I'M GLAD WE DIDN'T GO OVER THE 1000 FOOT CLIFF AT YELLOWSTONE WHEN THE BRAKES DECIDED NOT TO WORK (WE LEARNED LATER OF THE BRAKE RECALL) THEY HAVE A EXCUSE FOR EVERY QUESTION YOU ASK, NO REPORTS ON THE ALL POINT INSPECTION ON OUR BRAKES AND TIRES, PASSWORD PROBLEM THEY SAY? I'M READY TO BUY A TRUCK ELSEWHERE NOW, POOR GM AN CHEVY. *TR
Nov 23, 2014
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
2 complaints
ENGINE POWER REDUCED LIGHT COMES ON, CAR IDLES ROUGH, LIKE IT IS GOING TO SHUT OFF. WHEN INITIALLY TAKING OFF CAR PUTTS LIKE IT IS NOT GETTING GAS. CAR ACTS LIKE IT WILL STALL WHILE DRIVING AND DURING IDLING. STABILITY SERVICE TRACTION LIGHT COMES ON PERIODICALLY AND ENGINE RMPS INCREASE. HAD CAR LOOKED AT IN CASE IT WAS O2 SENSOR, BUT WAS TOLD BY MECHANIC THERE IS AN ELECTRICAL ISSUE. ISSUE HAS BEEN OCCURRING SINCE MAY 2018. THERE ARE 126K MILES ON THE CAR. CAR HAS BEEN WELL MAINTAINED. I DRIVE 45 MINUTES TO WORK, 5 DAYS A WEEK. I HAVE YOUNG CHILDREN THAT I TRANSPORT IN THE VEHICLE. CAR FEELS UNSAFE.
Jun 07, 2018
"TAKATA RECALL" MY CAR IS SHUTTING OFF THEN POWERING BACK UP BY ITSELF.. SEEMS LIKE SOMETHING IS STUCK READING A CODE OF P0234
May 19, 2018
POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
2 complaints
2011 CHEVY CRUZE TRANSMISSION PROBLEM. OCCASIONAL HESITATION ACCELERATING, CLUNKING JERKING TRANSITIONING THROUGH GEARS ACCELERATING OR SLOWING DOWN WHILE DRIVING ON CITY STREETS AND HIGHWAY. TRIED TO ACCELERATE ON HIGHWAY AND CAR TOOK A LONG WHILE TO GET UP TO SPEED WHILE OTHER CARS BEHIND ME WERE HONKING HORNS FOR ME TO SPEED UP. DEALER SAYS ALL IS FINE AND THAT'S JUST HOW THE TRANSMISSION AND TURBO ENGINE IS! CAN NEVER DUPLICATE THIS PROBLEM. NOW NO LONGER UNDER WARRANTY, THE DEALER IS WILLING TO KEEP THE CAR FOR A LONGER PERIOD. GM SAYS IT WOULD "SEE" WHAT THEY COULD DO AFTER THE DEALER PHYSICALLY INSPECTS THE TRANSMISSION AT MY COST. THE DEALER CHARGES $145. PER HR. LABOR RATE!! I WENT TO ANOTHER MECHANIC AND HAD THEM CHANGE THE TRANSMISSION FLUID BECAUSE THE DEALER SAID THE FLUID DOESN'T NEED AND HE SAID IT WAS BLACK! HAD IT CHANGED AFTER I READ COMPLAINTS ON CARCOMPLAINTS.COM. I AM JUST AFRAID THAT IT WILL QUIT ON ME WHILE TRAVELING AT HIGH SPEED! I CAN'T AFFORD TO SPEND MONEY ON A NEW TRANS IF I WILL CONTINUE TO HAVE THE SAME PROBLEMS. GM SHOULD HAVE A FULL RECALL ON THE 2011 CRUZE. THE CAR HAD ONLY 29,000 MI. ON IT THE FIRST TIME I COMPLAINED AND NOW IT HAS 69,000 AND THE PROBLEM MANIFESTS ITSELF A LITTLE MORE FREQUENTLY BUT NOT ON A WEEKLY BASIS. I AM AT MY WITS END AND THE PROBLEM IS NOT IN MY HEAD. PEOPLE ARE IN DANGER AND GM ISN'T "OWNING" THIS PROBLEM. EXTREMELY DISAPPOINTED. I'VE MAINTAINED THIS VEHICLE FAITHFULLY WITH OIL CHANGES, ETC. SINCE DAY ONE...RESPONDED TO ALL RECALLS. NOT GOING TO DEALER AGAIN. ALWAYS HAVE SOMETHING TO REPAIR OR REPLACE.
Aug 25, 2017
WHILE DRIVING THE VEHICLE THE ENGINE LIGHT CAME ON. THE CAR ONLY HAS 60,000.00 ON IT BUT WE TOOK IT IN BECAUSE THE ENGINE WOULD JUST RANDOMLY STOP AND THE CAR WOULD STALL. THE VEHICLE WHEN BROUGHT INTO THE DEALERSHIP, HAD BEEN INSPECTED AND THE CAR WAS MISSING PARTS. THE INTAKE MANIFOLD NON RETURN VALVE WAS MISSING. THERE WAS A VACUUM LEAK AT THE PCV ORIFICE EXTERNAL PORT. WATER PUMP WAS LEAKING FROM BOLT HOLES AND COVER PLATE. COOLANT LEAK WAS FOUND EVEN THOUGH A FEW MONTHS PRIOR TO THE LEAK, CHEVY "FIXED" THE RECALLED ITEM. I BELIEVE THAT THE VEHICLE HAS MANY FAULTY PARTS AND THIS IS THE SECOND TIME I HAVE WRITTEN A COMPLAINT ABOUT THIS COMPANY USING FAULTY PARTS IN THERE MANUFACTURING PROCESS. *TR
Apr 09, 2015
POWER TRAIN,SERVICE BRAKES
2 complaints
WHEN AT A STOP AND WHEN I GO TO TAKE OFF CAR ROLLS BACKWARD. THIS CAR HAS A AUTOMATIC TRANS, BUT ACT LIKE A STICK TRANS, I BOUGHT THIS CAR NEW OFF LOT. AND FIRST BRAKES KEEP LOCKING UP LIKE SOMETHING IS IN IT. BUT IF I ROLL BACKWARD IT DISENGAGES . I'VE TAKEN IT TO THE DEALER A COUPLE OF TIMES DUE TO THIS ISSUE AND THEY ALSO HEARD IT BUT NEVER COULD FIND ANYTHING. I REALLY LIKE THIS CAR BUT IT FALLING APART FROM DAY ONE.. I KEEP IT SERVICED LIKE I AM SUPPOSE TO.
Jun 02, 2016
2011 CHEVY CRUZE AFTER RECALL # 12213 FOR BRAKE VACUUM MICRO SWITCH HAS BEEN COMPLETED. THE VEHICLE IS DISPLAYING THE EXACT SAME SYMPTOMS AS BEFORE THE RECALL WORK WAS DONE. UNDER COLD START UP CONDITIONS (CAR SITTING OVERT NIGHT) THE BRAKE PETAL IS DIFFICULT TO DEPRESS SO BRAKES DO NOT STOP CAR EASILY. THIS IS INTERMITTENT. I HAVE DISCOVERED IF YOU PLACES THE CAR IN NEUTRAL WHILE THIS IS HAPPENING THE BRAKES START WORKING CORRECTLY. SOUNDS LIKE A DESIGN ISSUE TO ME. THE DEALER WANTS TO REPLACE THE PART THAT THE RECALLED MICRO SWITCH GOES INTO. THIS WILL INCLUDE ANOTHER SWITCH. THIS PART (#13457666) APPEARS TO BE THE VALVE THAT THE MICRO SWITCH OPENS AND CLOSES AS NEEDED TO PROVIDE THE NEEDED VACUUM. AGAIN, THIS SEEMS RELATED TO THE ORIGINAL ISSUE. *TR
Jul 10, 2014
WHEELS
2 complaints
THE OUTER RIM OF THE WHEEL BROKE OFF FROM THE INNER 'STAR' OF THE WHEEL LEAVING THE INNER PART OF THE RIM AND THE LUG NUTS ATTACHED TO THE CAR. THE TIRE AND OUTER RIM DETACHED FROM THE CAR CAUSING DAMAGE TO THE CAR'S BODY. THE CAR FELL TO THE PAVEMENT WHEN THE OUTER RIM BROKE AWAY CAUSING BODY DAMAGE TO THE FRONT END OF THE CAR. THIS OCCURRED AROUND 7:30PM ON 2/29/2016. THE PAVEMENT WAS DRY, CLEAR AND FREE OF DEBRIS.
Apr 10, 2016
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT NOTICED THAT THE TIRE PRESSURE LIGHT WAS ILLUMINATED, INDICATING THAT THE THE FRONT PASSENGER SIDE TIRE WAS FLAT. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE REAR DRIVER SIDE TIRE WAS FLAT AND NOT THE FRONT PASSENGER SIDE TIRE, AS THE WARNING LIGHT INDICATED. THE CONTACT REPLACED THE TIRE WITH THE SPARE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE APPROXIMATE FAILURE MILEAGE WAS 26,861.
Mar 05, 2012
UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
2 complaints
WHEN PURCHASING MY AUTO 2011 CHEVROLET CRUZE I WAS NOT TOLD THAT THIS 2011 CHEVROLET CRUZE HAD A COOLANT LEAK THAT THE COMPANY COULD NOT REPAIR. BEFORE I PURCHASED MY 2011 CHEVROLET CRUZE A GUARDER PLATE WAS INSTALLED TOO KEEP THE LEAK FROM BURNING OFF OF THE MOTOR AND NO REPAIR TO STOP THE COOLANT LEAK. MY 2011 CHEVROLET CRUZE OVER HEATED AND I WAS SENT A LETTER THAT CHEVROLET COMPANY WOULD REPLACE THE COOLANT ONCE IT GET LOW. I TOLD THEM THAT THIS COOLANT IS ALSO INSIDE THE CAB OF MY 2011 CHEVROLET CRUZE AND THEY SAID THAT I WOULD BE CHARGED TO HAVE MY 2011 CHEVROLET CRUZE CHECKED FOR REASON OF LEAK BUT ONCE COOLANT IS LEAKED OUT OR LOW THEY WOULD REPLACE IT. THIS CHEMICAL IS A LABELED 'A' POISON FOR HUMANS WITHIN IT'S LABEL. WHICH I HAVE HAD THOSE AFFECTS FROM IT'S RELEASE AT THIS POINT. I CANNOT GET CHEVROLET TO FIX THIS AND THEY SAID THAT THEY'LL NOT FIX IT JUST REPLACE COOLANT JUST FOR 2016 AFTER THEN THEY'LL NOT REPLACE LEAKED COOLANT. I ASKED THEM IF I COULD HAVE THE 2011 CHEVROLET CRUZE CHECKED WITHOUT HAVING A SERVICE CHARGE AND I WAS TOLD I COULD NOT THAT I'LL BE CHARGED A FEE. I WAS OFFERED A $2000.00 VOUCHER TO PURCHASE ANOTHER AUTO. BEING ONCE STRESS OF OVER HEATING OR CORRECT LEVELS OF COOLANT WITHING VEHICLE COOLANT FUNCTIONING COMPONENTS CANNOT OPERATE NORMALLY I'D HAVE TO REPLACE THOSE COMPONENTS AND IF NOT UNDER COMPONENTS WARRANTY I'LL BE CHARGED SERVICE VISIT AND PARTS AND LABOR RENDERED. I MENTIONED THAT THIS COOLANT CHEMICAL BURN OFF IS CAUSING SIGHT EFFECTS AND THAT IT CONTINUES SENDING THOSE CHEMICAL COOLANT FUMS INTO THE CAB OF THE VEHICLE AND I'M TAKING MEDICATION FOR THOSE SIGHT EFFECTS OF THE COOLANT'S CHEMICAL BURN OFF. AGAIN (GENERAL MOTORS CORPORATION LEGAL AGENT SAID THAT'S THE LEGAL OFFER AND IF NOT AGREED ACTIVE CASE FILE WOULD BE CLOSED. ON 3/10/2015 MY CASE FILE CLOSED WITH NO RESOLUTION.
Mar 14, 2016
MANY RECALLS ON VEHICLE, OVER 5. ENGINE ISSUES.. CAR DOES NOT RUN WELL... I'VE TAKEN THE CAR MULTIPLE TIMES IN THE PAST MONTHS..
May 21, 2015
ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
2 complaints
FROM A STOPPED POSITION, I WOULD ACCELERATE THROUGH 1ST GEAR, JUST BEFORE I CHANGE GEARS TO 2ND. THE WHOLE CAR'S ELECTRICAL SYSTEM GOES HAYWIRE. ALL SYSTEMS RESET, MOST OF THE TIME THIS MEANS I CAN A VERY BAD JERK IN BETWEEN GEARS 1 AND 2. A FEW TIMES THE CAR TURNED OFF. IF THE CAR DOES DIE, I AM UNABLE TO START THE CAR OR JUMP IT FOR AT LEAST 15 MINUTES. THE LONGEST I HAD TO SIT WAS OVER 30 MINUTES. CHEVY'S DIC SYSTEM TELLS ME TO CHECK A VARIETY OF THINGS, NOT ALWAYS ALL OF THEM. BUT USUALLY CHECK POWER STEERING AND AIRBAG SYSTEMS. A FEW TIMES IT TOLD ME TO CHECK TRACTION CONTROL SYSTEMS. THE CHECK ENGINE LIGHT HAS NEVER COME ON IN ANY OF THESE INSTANCES. CHEVY SAYS THIS IS DUE TO A FAULTY GROUND WIRE, WHICH THEY REPLACED AND IT CONTINUES TO DO THIS. THIS IS A VERY DANGEROUS SITUATION, WHERE IF I WAS IN A BUSY INTERSECTION I COULD EASILY BE CAUGHT IN AN ACCIDENT. LUCKILY, THIS HAS HAPPENED MOSTLY IN RESIDENTIAL AREAS.
Feb 08, 2016
AFTER THE SERVICE DATE OF APRIL 21, 2014, FOR A COOLANT LEAK. I WAS NOTIFIED BY A SERVICE ADVISER THAT THE ENGINE SERVICE LIGHT WAS ON WHICH WAS NOT ON PRIOR TO MY VISIT. THE ENGINE SERVICE INDICATOR LIGHT ON THE DASH IS STILL COMING ON AND OFF BASED UPON I WOULD GUESS A NUMBER OF STARTS AND STOPS. I INVESTIGATED WHAT I COULD AND FOUND THE GAS CAP WAS BROKEN, NOT LOCKING INTO PLACE. SO I PURCHASED A NEW CAP FROM THE DEALER AND REPLACED IT. I PURCHASED A CODE READER AND ERASER, BUT STILL HAVE THE ON/OFF INDICATOR LIGHT ON THE DASH. SO, I HAVE AN APPOINTMENT ON 11/20/2014 WITH THE DEALER TO CHECK THIS THIRD TIME COOLANT LEAK, CHANGE THE OIL AND THERE INSPECTION AS WELL AS THE ENGINE SERVICE LIGHT ON MY DASH. *TR
Nov 18, 2014
SERVICE BRAKES, HYDRAULIC,SERVICE BRAKES
2 complaints
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE GOING DOWN A HILL AT APPROXIMATELY 70 MPH, THE BRAKES FAILED TO RESPOND MAKING IT VERY DIFFICULT TO STOP THE VEHICLE. THE CONTACT DISCOVERED THAT THE FRONT BRAKE ROTORS HAD OVERHEATED AND WERE A BURNING RED COLOR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. FAILURE MILEAGE WAS 12,000.
Jul 15, 2014
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE REVERSING, THE BRAKE PEDAL TRAVELED ABNORMALLY TO THE FLOORBOARD. ADDITIONALLY, THE CONTACT STATED THAT THE BRAKES FAILED TO RESPOND WHEN THE ENGINE WAS COLD. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V360000 (SERVICE BRAKES, HYDRAULIC), HOWEVER THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 28,126. UPDATED 8/11/14*CN
May 16, 2014
FUEL SYSTEM, GASOLINE,VEHICLE SPEED CONTROL
2 complaints
I WAS BEGINNING TO ACCELERATE FROM AT STOPPED POSITION READY TO ENTER TRAFFIC WHEN THE CAR HESITATED TO THE POINT OF STALLING OUT. THE PROBLEM IS PERIODIC. IT'S VERY SCARY TO BE PULLING OUT INTO TRAFFIC AND THE CAR PRACTICALLY STALLS. I TOLD THE DEALERSHIP BUT THEY DIDN'T TAKE ME SERIOUSLY. *TR
Mar 12, 2014
MY 2011 CHEVY CRUZE HAS AN ACCELERATION HESITATION THAT CAUSES ME TO FEEL TOTALLY UNSAFE IN THE VEHICLE. STARTING ABOUT 6 MONTHS AFTER I BOUGHT THE CAR IN 2011 THE ISSUE BEGAN. WHEN I NEED TO ACCELERATE IN CERTAIN SITUATIONS SUCH AS PULLING OUT ON A ROAD, PASSING ANOTHER VEHICLE, ACCELERATING AFTER REDUCING SPEED, ETC. ETC. THE CAR LOSES POWER WHEN I STEP ON THE GAS FOR THREE-FIVE SECONDS BEFORE SLOWLY RESPONDING AND ACCELERATING TO WHERE I NEED IT TO BE. IT'S AS IF THE CAR DIES FOR A FEW SECONDS. THOSE FEW SECONDS ARE ALWAYS IN SITUATIONS WHEN I NEED TO BE MOVING AND I DON'T LIKE IT. I BROUGHT THE CAR IN TO THE DEALERSHIP AND WAS TOLD THAT IT WAS TURBO LAG. THINKING I DIDN'T KNOW MUCH ABOUT CARS, I LET IT GO. THE ISSUE IS GETTING WORSE (AND THERE WERE NUMEROUS OTHER LITTLE ISSUES) SO I BROUGHT THE CAR IN TO ANOTHER DEALERSHIP RIGHT BEFORE IT HIT 36,000 MILES AND WAS TOLD (ON TWO SEPARATE VISITS) THAT THE PROBLEM WAS PERFECTLY NORMAL AND THAT THERE WAS NOTHING THEY COULD DO. THEY SHOWED ME A TSB FROM CHEVROLET SAYING THAT THE ISSUE WAS NORMAL. THEY ALSO SAID THEY COULD NOT REPLICATE THE ISSUE. INTERESTINGLY ENOUGH, WHEN THEY HAD MY CAR FOR A TOTAL OF 7.5 DAYS (OVER TWO SEPARATE VISITS) THEY GAVE ME A 2013 CRUZE TO DRIVE. THE NEWER CRUZE DID NOT HAVE THE HESITATION PROBLEM AT ALL, IT DROVE BEAUTIFULLY. THIS LEADS ME TO BELIEVE THAT GM REALIZED THERE WAS AN ISSUE WITH THE 2011 CRUZE AND WAS ABLE TO REMEDY IT IN THE NEWER MODELS OF THE CAR WHICH LEAVES THE MANY 2011 CRUZE OWNERS SCARED FOR THEIR LIVES EVERY TIME THEY DRIVE THEIR CARS FOREVER. THAT ISN'T RIGHT. THERE ARE THOUSANDS OF PEOPLE WITH THE SAME YEAR, MAKE AND MODEL THAT HAVE THIS SAME ISSUE. IT IS DANGEROUS!! JUST BECAUSE NO ONE THAT WE KNOW OF HASN'T DIED YET THAT DOESN'T MEAN THAT THERE ISN'T AN ISSUE. THE 2011 CRUZE IS UNSAFE AND SOMEONE NEEDS TO DO SOMETHING ABOUT IT. *TR
Sep 11, 2013
SEAT BELTS
2 complaints
TL- THE CONTACT OWNS A 2011 CHEVROLET CRUZ. THE CONTACT STATED THAT THE PASSENGER SIDE REAR SEAT BELT BUCKLE HOUSING FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE MECHANIC DIAGNOSED THAT THE VEHICLE WAS OUT OF WARRANTY, AND IT COULD NOT BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE WAS 34,000. RK
Dec 16, 2013
I JUST NOTICED THAT ALMOST ALL OF THE 2011 CHEVROLET VEHICLES AND SOME DODGE( THOSE ARE THE ONES THAT I HAVE SEEN SO FAR) HAS THE SAME TYPE OF SEAT BELTS AND FOR ME THEY LOOK KIND OF WEAK/ UNSAFE COMPARE TO THE ONES THAT I HAVE SEEN IN THE PAST. I'M A CHILD PASSENGER TECHNICIAN AND WHEN I WAS INSTALLING SOME CAR SEATS IN SOME CHEVY'S VEHICLES I NOTICED THAT TWO OF THE SEAT BELTS ALMOST GOT PERFORATED BY THE CAR SEAT PLASTIC SHELL, I NOTICED THAT THEY'RE NOT AS HEAVY DUTY AS THE ONES THAT I HAVE IN MY 2000 CHEVY VAN. I'M KIND OF CONCERNED ABOUT THIS. PROBABLY IS NOT THAT BAD BUT I THINK IT WILL BE GOOD TO CHECK THIS OUT AS WELL AS THE BUCKLE, BECAUSE IN ONE 2011 CRUISE WASN'T WORKING. THANK YOU FOR YOUR GREAT JOB! *TR
Oct 18, 2010
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM
2 complaints
AFTER OIL CHANGE AND LEFT THE DEALERSHIP A STRONG SMELL OF BURNING ANTIFREEZE FILLED THE INSIDE OF THE CAR, IT WAS VERY DIFFICULT TO BREATH. I TURN THE CAR AROUND BACK TO THE DEALER THEY CHECKED (OR SO THEY SAID) COULD NOT FIND ANYTHING WRONG WITH IT, WHEN I GOT INTO MY CAR IT WAS COVERED WITH AIR FRESHENER THEY PUT SO MUCH OF IT TO COVER UP THE BURNING SMELL THAT IT TOOK ABOUT 3 WEEKS TO WEAR OFF AND THE SMELL STARTED ALL OVER AGAIN. BUT THEY WON'T DO ANYTHING BECAUSE ACCORDING TO THEM THERE'S NOTHING WRONG WITH THE CAR. THE TRUNK BUTTON DOES NOT WORK ANYMORE THOUGH AT THE DEALER THEY CONFIRM IS AN ISSUE THEY HAVE WITH THE CRUZES THEY WON'T COVER UNDER WARRANTY AND HAVE TO PAY $200.00 FOR SOMETHING THEY KNOW IS A FAULTY PART ON THIS CAR. *TR
Jun 24, 2013
THE 2011 CHEVY CRUZE WAS DRIVEN BY OUR DAUGHTER, SHE WAS DRIVING 35 MPH, WHEN SHE NOTICED SMOKE COMING OUT OF THE HOOD. SHE PULLED OVER AND IN A MATTER OF MINUTES THE CAR WAS IN FLAMES. *TR
Apr 10, 2012
ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE
2 complaints
2011 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO TOXIC FUMES IN VEHICLE *TGW THE CONSUMER STATED THE OIL IN THE BELLY PAN WAS VAPORIZED AND ENTERED THE VEHICLE. THE CONSUMER STATED THE FUMES WERE INHALED BY HE AND HIS WIFE FOR ABOUT 30 MINUTES BEFORE HE REALIZED THEY NEEDED TO EXIT THE VEHICLE. THE CONSUMER AND HIS WIFE BECAME VIOLENTLY ILL. THE CONSUMER REFERENCED RECALL# 12V288000 AND 12V289000.
Aug 15, 2012
WHILE DRIVING A 2011 CRUZE ECO WITH APPROXIMATELY 11,000 MILES THE CAR CAUGHT FIRE. THE CAR WAS LAST SERVICED BY THE DEAL APPROXIMATELY 4,000 MILES AGO (3 MONTHS). THE CAR WAS 30 MILES INTO A 43 MILE TRIP WHEN IT CAUGHT FIRE, AND PRIOR TO THE INCIDENT THERE WERE NO WARNING SIGNS OF ANY PROBLEMS WITH THE VEHICLE. THE ONLY INDICATION OF A PROBLEM WAS SLIGHT SMOKE COMING FROM THE ENGINE BAY, AND THEN AS SOON AS THE CAR WAS STOPPED A FLAME CAME OUT BETWEEN THE HOOD AND THE COWL AREA. THE CAR WAS TOTALLY ENGULFED WITHIN 5 MINUTES OF STOPPING, AND IT WAS ONLY AFTER THE FIRST SIGN OF FIRE WAS VISIBLE THAT THE WARNING LIGHT ON THE DASH BOAR ILLUMINATED. THE CAR IS A TOTAL LOSS, AND CHEVROLET HAS STATED THEY WILL HAVE SOMEONE CONTACT ME IN 7 TO 10 DAYS TO DISCUSS THE INCIDENT. FROM RESEARCH ONLINE IT APPEARS THIS IS NOT AN ISOLATED INCIDENT, AND I AM CONCERNED AS I WAS NEVER WARNED VIA A TECHNICAL BULLETIN OR RECALL OF ANY POTENTIAL ISSUE WITH THIS VEHICLE. CHEVROLET HAS NOT SEEMED TO BE VERY CONCERNED OVER THIS ISSUE THUS FAR, BUT I AM PUSHING FOR ACTION FROM CHEVROLET. *TR
Mar 06, 2012
SERVICE BRAKES, HYDRAULIC,POWER TRAIN
2 complaints
VEHICLE WAS IN THE PARK POSITION, WHEN THE KEY WAS TURNED IN THE OFF POSITION THE CAR STARTED TO ROLL BACKWARD DOWN A HILL DRAGGING MY CHILD WITH IT. *TR
Nov 02, 2011
TL*THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THE TRANSMISSION WAS REPROGRAMMED, BUT THE FAILURE WAS NOT CORRECTED WHEN THE VEHICLE LOST POWER WHILE ACCELERATING AT ANY SPEED. THE BRAKE PEDAL EXTENDED TO THE FLOOR WHEN THE BRAKES WERE APPLIED. THE VEHICLE MOVED BACKWARDS WHILE THE BRAKE WAS DEPRESSED CAUSING THE CONTACT TO CRASH INTO A VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO DID NOT REPLACE ANY PARTS AND ADVISED THE CONTACT HOW THE VEHICLE WAS DESIGNED. THE FAILURE MILEAGE WAS 150,000 AND THE CURRENT MILEAGE WAS 752,000.
May 25, 2011
POWER TRAIN,AIR BAGS,ENGINE
1 complaint
Due to OnStar 2G sunsetting their services at the end of this year, all makes of General Motors vehicles did not comply to any of the customers requests to upgrade their module to 4G services, although upon researching, all Canadian GM vehicles did get the upgrade well over 7 years ago. This is well beyond a concern with GM and OnStar customers. With the NHTSA as a safety liaison and protecting the consumer, if a module upgrade can be applied in a vehicle that is on the same assembly parts, platform, electrical components...and be denied from the United States? The NHTSA should realize that this will be frivolous law suits because of neglect and safety concerns with GM and OnStar in the United States.
Oct 06, 2022
AIR BAGS,UNKNOWN OR OTHER,ENGINE
1 complaint
Real bad oil leak my oil been leaking for months and a intake manifold code P2076 I really need this problem fix. I done spend a lot of money getting this car repaired everytime I get this Chevy Cruze out the shop something else wrongs I can’t out no more money into this car too many car problems I haven’t drove this car in 3 weeks because I was driving somewhere and white smoke started coming out the tailpipe bad somebody called the fire department and police on me that’s how bad the smoke was coming out the tailpipe mind you I had just got the car out the shop i had got code P0303 fix this car cost me alot of money I got alot of repairs done on this car
May 20, 2021
STEERING,AIR BAGS,SERVICE BRAKES
1 complaint
I LEASED A 2011 CHEVY CRUZE AND HAD IT LESS THAN 1 MONTH. DEER WERE IN THE RD, SO I SLOWED DOWN, THEN BRAKES LOCKED, I WENT OVER AN EMBANKMENT INTO A LIGHTPOLE. TOTAL LOSS, TRANSPORTED VIA EMS TO MMMHC HOSPITAL, UNCONSCIOUS FOR HALF HOUR MY MEMORY IS NOW HORRIBLE, I HAVE BAD HEADACHES, MY BACK IS HORRIBLE AND IM WITHOUT A VEHICLE. I WASNT DRIVING ABOVE SPEED LIMIT. NO COLLISION WARNING AND I'VE BEEN TO ER AND MY DR MANY TIMES
Jan 05, 2021
ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES,ENGINE
1 complaint
THE 2011 CHEVY CRUZE ECO HAS BEEN HAVING A COUPLE ISSUES FROM THERE BEING A SMALL OIL LEAK COMING FROM THE ENGINE IT DRIPS MORE AFTER DRIVING AND ALSO ANOTHER LITTLE LEAK TOWARD THE BACK OF THE CAR THEN ALSO MY STABLITRAK AND TRACTION CONTROL ISSUES KEPT ME FROM GETTING OUT OF AN ACCIDENT BECAUSE MY WHEELS DIDN'T MOVE THE WAY I PLANNED TOO, THE RADIATOR FAN ALSO HAS BEEN WORKING HARDER THEN USUALLY IT NON STOP IS BLOWING VERY HARD TO KEEP THE CAR COOL. LAST UNDER THE CAR THE BOTTOM TRAYS HAVE SOME OIL BUILDING UP AND BUILDING UP
Oct 10, 2020
STRUCTURE,EQUIPMENT
1 complaint
2011 CHEVROLET CRUZE LTZ DOOR HANDLE CHROME PLATING IS PEALING OFF AND HAS CREATED A SHARP EDGE THAT CUTS ON CONTACT.
Sep 10, 2020
SEAT BELTS,VEHICLE SPEED CONTROL
1 complaint
CRUZE CONTROL FAILS TO REMAIN SET AND TURNS OFF ON IT'S OWN RESULTING IN REDUCTION OF SPEED WHEN TRAVELING. REAR SEAT BELT BUCKLES BECOME NON-FUNCTIONAL AND WON'T FASTEN, POSING A SAFETY HAZARD AND MAKING THE REAR SEATS UNUSABLE FOR PASSENGERS.
Aug 31, 2020
AIR BAGS,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
ME AND MY BOYFRIEND WERE DRIVING IN CALCUTTA OHIO WE WENT TO PULL OUT OF A PARKING LOT TO GO TO MCDONALD'S AND WE LOOKED BOTH WAYS AND WE WERE CLEAR TO GO AND BY THE TIME WE HIT THE CENTER TURNING LANE AND STARTED TO TURN INTO MCDONALD'S AND A JEEP CAME FLYING OUT OF NO WHERE AND OUR VEHICLES COLLIDED CAUSING FRONT END DAMAGE. THE AIR BAGS FAILED TO DEPLOY IN THE CAR. *TR
Jun 22, 2020
STEERING,POWER TRAIN,ENGINE
1 complaint
IT LEAKS MOTOR OIL EVERYTIME IT GETS CHANGED,THERES ALWAYS A HUGE PILE OF OIL ON THE GROUND, I CAN ALSO MOVE THE GEAR SHIFT WITHOUT NEEDING TO PRESS THE BRAKE PEDAL . OVERALL ITS BEEN A HASSEL TO DEAL WITH IT.
Feb 08, 2020
STEERING,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
THE TRANSMISSION OF THE CAR IS NOT WORKING PROPERLY. IT JUMPS EVERY TIME I PRESS THE GAS PEDAL AND JUMPS WHEN THE CAR IS ON THE ROAD.
Jan 03, 2020
STEERING,SUSPENSION,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
FAILURE TO BE NOTIFIED OF SEVERE SAFETY DEFECT AFFECTING 2.2 CHEVROLET VEHICLES 6 OTHER RECALLS ALL SPECIFYING EXACT CONDITION (NHTSA SPECIAL COVERAGE BULLETIN 14232 POWER STEERING STICK SLIP LOCK UP ) BEGAN EXPERIENCING INTERMITTENT LOCK UP OF STEERING ON HIGHWAY ONE MONTH AGO STILL CONFUSED UNDER TERMS OF SPECIAL COVERAGE WARRANTY 10 YEARS 150K MILES GM CHEVROLET SR VP ALICIA S BOLER DAVIS AND CEO MARY BARRA *DT*JB CA LICENSE XXXXXXX REV TAX XXXXX XXXXXX PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB
Oct 04, 2019
VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING 30 MPH, WHEN THE CONTACT RELEASED THE ACCELERATOR PEDAL, THE VEHICLE STOPPED ABRUPTLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS TAKEN TO DAVID STANLEY CHEVROLET (LOCATED AT 614 W INTERSTATE 240 SERVICE RD, OKLAHOMA CITY, OK 73139, (405) 632-3600), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 43,163. *TR*JB
Aug 30, 2019
FUEL SYSTEM, GASOLINE,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE JERKED, LUNGED, AND LOST POWER. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO BMW OF ALEXANDRIA (499 S PICKETT ST, ALEXANDRIA, VA 22304, (703) 684-8500) WHERE IT WAS DIAGNOSED THAT THE SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL INJECTORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V044000 (ELECTRICAL SYSTEM); HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 37,000.
Aug 20, 2019
UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
1 complaint
MY CAR NEEDS 4 FUEL INJECTORS AND GAGE WAS STUCK OPEN A DRIVING HAZARD. OIL HAS NEEN LEAKING AROUND VALVE COVERS AMD REPLACED BUT DO SMELL BURNING TIME TO TIME GOT COOLAMT LEAK FIXED LAST YEAR.
May 13, 2019
EQUIPMENT,UNKNOWN OR OTHER
1 complaint
2011 CHEVROLET CRUZE. CONSUMER WRITES SEEKING INFORMATION ABOUT ANY RECALLS ISSUED FOR THIS VEHICLE. *LD *TR
Mar 13, 2019
UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM
1 complaint
I HAVE SEVERAL ISSUES WITH THIS CAR I HAVE A MECHANIC LOOKING AT IT NOW AND I CAN GIVE YOU A DETAILED REPORT OF EVERY THING HE FINDS WRONG WITH IT WHEN HE IS DONE I DO KNOW THAT I LOSS ENGINE POWER IN THE MIDDLE OF THE STREET WHILE WAITING TO TURN AT A LIGHT
Mar 11, 2019
WHEELS,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
1 complaint
WHILE DRIVING ON HIGHWAY A MESSAGE SAYING REDUCED ENGINE POWER CAME ON AND VEHICLE WOULD NOT ACCELERATE. ALSO THE SERVICE TRACTION CONTROL LIGHT CAME ON WITH IT AND SERVICE STABILITRAK CAME ON AS WELL.
Jan 15, 2019
AIR BAGS,ENGINE
1 complaint
DIRECT IMPACT WITH 1200 POUND COW WHILE DRIVING ON A STATE HIGHWAY, THE AIRBAG DID NOT DEPLOY. ENTIRE CAR ENGULFED IN FLAMES AS THE ENGINE IMMEDIATELY STARTED FIRE. TOTALLED. WHY DIDN'T THE AIRBAG DEPLOY? SERIOUS INJURY. SERIOUS SAFETY ISSUE. I HAVE PURCHASED 2 CRUZE'S BECAUSE OF THE SAFETY FEATURES. THIS IS SO NOT SAFE AND SO UNACCEPTABLE
Nov 17, 2018
VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
1 complaint
ON OCTOBER 19,2018 MY IN LAWS WERE TRAVELING NORTH ON ROUTE 61 IN PENNSYLVANIA. THEY CAN TO A RED LIGHT AND RAN INTO THE BACK OF A MINIVAN AND THE AIRBAGS DEPLOYED. THEN WE DONT KNOW WHAT HAPPENED, BUT THE CAR ACCELERATED AND WENT THE LENGTH OF A FOOTBALL FIELD AND THEY HIT A POLE AND MY MOTHER IN LAW DIED INSTANTLY AND MY FATHER IN LAW DIED AT 5:10 AM.MY CONCERN IS WHY ISN'T IT AN INDUSTRY STANDARD THAT ONCE THE AIRBAGS ARE DEPLOYED THE THROTTLE DOESN'T SHUT DOWN. IF THE THROTTLE WOULD HAVE NOT WORKED THEY WAY STILL BE ALIVE.IF YOU CANT HELP ME COULD YOU SEND ME IN THE RIGHT DIRECTION.
Nov 10, 2018
UNKNOWN OR OTHER,VISIBILITY/WIPER
1 complaint
AFTER AWHILE OF OWNING MY VEHICLE I NOTICED MY AC/HEATER BLOWER BEGAN TO STOP BLOWING OUT OF MY VENTS, AND IT ONLY BLOWS OUT OF THE DEFROST VENT. WITH THE BLOWER ON MY WINDOWS BECOME VERY FOGGED AND HARD TO SEE. I TOOK IT TO A REPAIR CENTER AND FOUND OUT THAT IT WOULD END UP COSTING ME $1000 TO FIX A $15 PIECE. WITH HAVING TO REMOVE MY ENTIRE DASH. THEY TOLD ME IT WAS A LEVER OF SOME SORT AND THERE IS NO OTHER WAY TO GET TO IT.
Jul 31, 2018
POWER TRAIN,FUEL/PROPULSION SYSTEM
1 complaint
1. EACH TIME I GET AN OIL CHANGE, THE CAR SMELLS LIKE IT'S BURNING OIL AND IT'S REALLY STRONG. 2. HAD TO REPLACE THE GAS CAP AS IT BECAME STRIPPED CAUSING ENGINE LIGHT TO COME ON. REPLACED WITH CORRECT CAP, LIGHT WENT OUT. FILLED CALL WITH FUEL, LIGHT CAME BACK ON, NOW SHOWING CODES.
Jul 16, 2018
STEERING,UNKNOWN OR OTHER
1 complaint
I WAS MADE AWARE OF THE MULTIPLE RECALLS MY VEHICLE HAD THROUGH MY PEPBOYS DASHBOARD WHICH IS WHERE I GET MY CAR SERVICED. I WAS TOLD THAT THIS RECALL WAS ACTIVE WHEN I WAS SOLD THE CAR LAST FEBRUARY 2017 IN WHICH I AM CURRENTLY PAYING ON
Jun 18, 2018
VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM
1 complaint
VEHICLE HAS A VERY ROUGH IDLE WHILE STOPPED AND WHILE DRIVING. WHEN DRIVING THE VEHICLE WILL CHANGE ROUGHLY IDLE AND SPEED UP THE VEHICLE. WHILE IN A STOPPING POSITION THE VEHICLE WILL ROUGHLY IDLE AND THE RPM INDICATOR WILL BOUNCE UP AND DOWN. THE ENGINE LIGHT IS ON AND THE TRACTION CONTROL WARNING AND SERVICE ESP WARNINGS COME ON INTERMITTENTLY WHILE IN STOPPED POSITION AND THEN THE VEHICLE WILL NOT ACCELERATE PROPERLY. THE MOST RECENT ONE REVVED AND ACCELERATED ON ITS OWN, ALMOST HITTING THE CAR AT THE STOPLIGHT IN FRONT OF ME.
Jun 11, 2018
ELECTRICAL SYSTEM,SEATS
1 complaint
DRIVERS SIDE HEATED SEAT SHUTS OFF AFTER ABOUT A MINUTE.
Jun 06, 2018
ELECTRONIC STABILITY CONTROL (ESC),TRACTION CONTROL SYSTEM,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHEN RELEASING THE BRAKE PEDAL, THE VEHICLE ABRUPTLY JERKED AND SHOOK. WHEN THE BRAKE PEDAL WAS COMPLETELY RELEASED, THE VEHICLE JERKED WITH FORCE AND SHOOK. THE CONTACT HAD TO WAIT A FEW SECONDS FOR THE VEHICLE TO STOP JERKING AND SHAKING IN ORDER TO ENGAGE THE ACCELERATOR PEDAL. THE FAILURE WAS EXPERIENCED EVERYDAY AND THE STABILITY CONTROL, TRACTION CONTROL, AND CHECK ENGINE INDICATORS ILLUMINATED DURING THE FAILURE. THE FAILURE NORMALLY OCCURRED WHEN THE VEHICLE WAS DRIVEN 42 MPH OR LESS. HOWEVER, WHEN DRIVING 55 MPH OR MORE, THE FAILURE WAS NOT EXPERIENCED. AFTER THE JERKING AND SHAKING WOULD END, THE VEHICLE TOOK A FEW MINUTES TO REACH 55 MPH OR MORE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.
May 10, 2018
POWER TRAIN,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
1 complaint
CAR DOES NOT PROPERLY ACCELERATE, SO MUCH SO THAT I NEED TO USE THE HAZARD LIGHTS TO AVOID BEING HIT BY THE CAR BEHIND ME WHEN ACCELERATING AFTER STOPPING AT A STOP SIGN OR RED LIGHT. THIS IS NOT SAFE. I HAVE SMALL CHILDREN. I DROVE 40+ MILES (CITY MILES) AND HAD NO ISSUES GETTING THERE, BUT THEN WHEN I ATTEMPTED TO TURN THE CAR ON AGAIN TO RETURN HOME, THE TEMPERATURE GAUGE SHOWED THE ENGINE GO FROM COLD TO HOT VERY QUICKLY, DISPLAYED THE MESSAGE "ENGINE HOT A/C OFF" AND IT STARTED MAKING A LOUD SQUEALING NOISE. AT THIS POINT I SWERVED THE CAR OFF THE ROAD BECAUSE MY DAUGHTER AND I FEARED FOR OUR SAFETY AND THOUGHT IT WAS GOING TO EXPLODE. I PUT THE CAR IN PARK, WE BOTH OPENED OUR DOORS AND TOOK OFF RUNNING FROM THE CAR UNTIL WE REACHED A SAFE DISTANCE. I HAD TO HAVE IT TOWED 40+ MILES TO MY HOME. THE MECHANIC CHECKED THE VEHICLE AGAIN AND FOUND THAT THE RADIATOR HAD CRACKED AND THAT THE WATER PUMP NEEDED TO BE REPLACED. HE REPLACED THE RADIATOR AND ALSO THE WATER PUMP, AND ENSURED THE PROPER AMOUNTS OF ALL FLUIDS. ALSO, WHENEVER I ATTEMPT TO DRIVE ON THE HIGHWAY, THE FRONT END OF THE CAR GETS VERY HOT AND THE "TRANSMISSION HOT IDLE ENGINE" MESSAGE COMES ON AND THE AC, WHICH WAS WORKING FINE, DOES NOT WORK NOW. STILL, THE MECHANIC COULD FIND NOTHING WRONG WITH THE TRANSMISSION! THE HEAT FROM THE ENGINE AND TRANSMISSION COME STRAIGHT THROUGH THE FRONT OF THE VEHICLE, WHICH WITH NO AC GETS SUPER HOT IN ADDITION TO THE 80+ DEGREE WEATHER IN CENTRAL FLORIDA (AND IT'S NOT EVEN SUMMER YET!). EVERY TIME I HAVE TO HAVE TRIED TO REFUEL THE CAR WITHIN THE PAST 2 WEEKS OF ME HAVING PURCHASED IT, THE ENGINE STALLS AND STALLS AND STALLS. IT TAKES 10-15 TRIES TO TURN THE CAR BACK ON EVERY TIME I REFUEL. IN ADDITION TO THIS, ONCE YOU ACTUALLY GET THE CAR BACK ON THE CAR JERKS WHEN PUT IN DRIVE. I HAVE TO KEEP MY FOOT ON THE GAS OR THE CAR WILL SHUT BACK OFF.
Mar 30, 2018
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE
1 complaint
SMELLS LIKE IT'S BURNING, SMOKES INTO THE INSIDE. IT'S BEEN NUMEROUS TIMES IN THE SHOP BUT IT KEEPS DOING THE SAME. ELECTRICAL PROBLEMS WITH THE DRIVER SEAT AND LIGHTING ALSO
Feb 19, 2018
ELECTRICAL SYSTEM,AIR BAGS,VEHICLE SPEED CONTROL
1 complaint
SET UP THE AIRBAG AND THE CAR MILEAGE DOES LOOK
Feb 03, 2018
EXTERIOR LIGHTING
1 complaint
THE BRAKE LIGHTS FLICKER AND/OR STAY ON WHEN BRAKES ARE NOT BEING PRESSED.
Nov 16, 2017
SEAT BELTS,SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 20 MPH AND DEPRESSING THE BRAKE PEDAL APPROACHING A STOP SIGN, THE VEHICLE FAILED TO STOP. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE THAT WAS TRAVELING EASTBOUND. THE VEHICLE WAS LAUNCHED OVER THE MEDIAN WESTBOUND LANE AND LANDED IN A DITCH. THE SEAT BELT FAILED TO RETRACT AND CAUSED THE CONTACT TO SUSTAIN HEAD INJURIES AND BRUISES. MEDICAL ATTENTION WAS NOT REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS PUSHED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Aug 09, 2017
ENGINE,VISIBILITY/WIPER
1 complaint
WE WILL BE DRIVING AND ALL OF A SUDDEN THE CAR STALLS OUT. IT HAS BEEN DOING THIS FOR 6 MONTHS BUT RECENTLY IT HAS GOTTEN A LOT MORE FREQUENT AND I HAD MY BATTERY TESTED AND IT'S NOT THAT. ALSO, MY WINDSHIELD WIPERS WORK BUT THEY ARE STUCK IN THE UPRIGHT POSITION. I TOOK IT TO A DEALER SHIP AND THEY SAID IT WAS THE MOTOR AND IT WAS OVER 300.00 TO FIX IT
Jul 03, 2017
STEERING,UNKNOWN OR OTHER,VISIBILITY/WIPER
1 complaint
STEERING ROD ISSUE, STEERING WHEEL FEELS LOOSE WHILE DRIVING ESPECIALLY WHEN ON THE HIGHWAY OVER 50 MPH . SEVERAL ISSUES WITH COOLANT/ CAR OVERHEATING/ OVERHEATED AND GAUGE FLEW RAPIDLY TO HOT, DRIVING ABOUT 40 MPH AND HAD TO PULL OVER AND TURN OFF CAR - CALL TOW TRUCK. THIS HAPPENED TWICE, SUPPOSEDLY FIXED BUT STILL SMELLS OF BURNING OIL. DRIVE SIDE WINDSHIELD STOPPED WORKING WHILE DRIVING ABOUT 65 MPH ON BUSY HIGHWAY -POSSIBLE PROBLEM WITH THE MOTOR BECAUSE THE OTHER ONE WORKS FINE. ALL VERY DANGEROUS ISSUES.
Apr 27, 2017
AIR BAGS,STRUCTURE,UNKNOWN OR OTHER
1 complaint
ACCIDENT, ON JAN 15 2017, VEHICLE WAS TURNING INTO A RESTAURANT PARKING LOT FROM A HIGHWAY AND HIT BY A F150 PICKUP ON THE FRONT END AND WHOLE PASSENGER SIDE, GOING ABOUT 15 MPH AND OTHER VEHICLE WAS TRAVELING 50MPH, NONE OF THE 10 AIR BAGS DEPLOYED, HAVE SHOULDER INJURY 3 DAYS FOLLOWING ACCIDENT, VEHICLE WAS TOWED TO COLLISON, SHOP & WAS MADE AWARE THAT THE FRAME OF THE VEHICLE FROM FRONT END TO REAR WAS SHATTERED, THE VEHICLE WAS MOVING AND TURNING INTO A BUSINESS, THE INSURANCE COMPANY DEEMED THAT THE VEHICLE WAS TOTALED. NO AIR BAGS EVER DEPLOYED, IF THERE WERE A PASSENGER THEY WOULD HAVE DIED.
Mar 16, 2017
FUEL SYSTEM, GASOLINE,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
WHILE DRIVING TO WORK I RECEIVED THE TURN OFF AC ENGINE TO HOT WARNING.THE TEMPERATURE OUTSIDE WAS IN THE 50'S. PULLED OVER AND SAW THE COOLANT WAS LOW,ADDED COOLANT BUT IT WOULDN'T STAY IN THE TANK. TOOK THE CAR TO ARROWHEAD CHEVROLET IN PEORIA,AZ AND WAS TOLD IT WAS THE WATER OUTLET HOUSING LEAKING AND COST TO REPLACE WAS $490.00, THE CAR HAS 69,000 AND SHOULDN'T BE HAVING THIS ISSUE,THE DEALERSHIP COULD CARE LESS,CALLED GM WARRANTY AND WAS TOLD BASICALLY TOO BAD AND WE ARE SORRY BUT IT'S NOT UNDER WARRANTY AND WE WILL NOT PROVIDE COST ASSISTANCE FOR THE REPAIR. CURRENTLY THERE IS A RECALL FOR THE COOLANT LEAKING AT THE WATER PUMP,BUT GM FEELS IT SHOULDN'T COVER THE WATER OUTLET HOUSING. I'M SURE IT'S LEAKING FROM THE WATER PUMP BUT THE SERVICE MANAGER JUST WANTED TO MAKE A DOLLAR OFF A POOR SINGLE MOM. SHAME ON GM FOR KNOWING THE ISSUE WITH THE COOLANT LEAKING ISN'T JUST RELATED TO THE WATER PUMP BUT THE WHOLE COOLING SYSTEM!! *TR
Dec 01, 2016
STEERING,ELECTRICAL SYSTEM,UNKNOWN OR OTHER
1 complaint
POSSIBLE ELECTRICAL PROBLEMS. DASH BOARD RANDOMLY LIGHTS UP; RADIO HAS GONE COMPLETELY OFF; STEERING WHEEL DIFFICULT TO TURN; SECURITY LOCK OUT ENGAGED ONCE; TRACTION CONTROL CAME ON AND HARD TO STEER AND SEVERAL OCCASIONS. THIS INCIDENTS ARE HAPPENING RANDOMLY AND HAD NEAR MISS ON HIGHWAY NOT EXPECTING THE STEERING TO LOCK UP OR BECOME EXTREMELY DIFFICULT. THIS HAS HAPPENED OVER LAST SEVERAL MONTHS. INDEPENDENT CAR REPAIR SHOP COULD NOT FIND ANYTHING, BUT STILL HAPPENS.
Sep 17, 2016
AIR BAGS,ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM
1 complaint
PICKED UP CAR FROM SHOP AFTER PAYING OVER 800.00 AND THE CAR STATED TO SMELL THE CAR ACT AS IF IT WILL CATCH A FIRE. SMOKE COMING OUT OF THE VENTS AND UNDER THE HOOD. CALLED THE DEALER AND NO HELP THE SERVICE MANAGER WILL NOT RETURN MY CALL. I'M OUT OF TOWN TWO HOURS FROM MY HOME. I WILL HAVE TO GET A HOTEL ROOM AND I PAID FOR RENTAL CAR FOR TWO DAYS ALREADY.
Aug 29, 2016
SERVICE BRAKES,ENGINE,VISIBILITY/WIPER
1 complaint
TAKATA RECALL'' A WHOLE BURN INTO MY AIR CONDENSOR CAUSING MY FLUIDS TO LEAK OUT AND CAUSING A BAD SMELL
Aug 26, 2016
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
MY CAR HESITATE SOMETIME DURING DRIVING AT LOW SPEED OR HIGH SPEED AND THE STABILI TRAK LIGHT APPEAR, THE CHECK ENGINE LIGHT STAYS ON EVEN WHEN I HAVE REPLACED THE PART NEEDED..
Jul 20, 2016
AIR BAGS,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING 25 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE ACCELERATED INDEPENDENTLY. AS A RESULT, THE CONTACT CRASHED INTO A FENCE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AFTER THE CRASH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.
Jul 19, 2016
STRUCTURE,UNKNOWN OR OTHER
1 complaint
THE CHROME PLATING ON BOTH THE FRONT DRIVER AND PASSENGER INTERIOR DOOR HANDLES STARTED TO PEEL OFF WHICH CREATED SHARP EDGES ON THE HANDLES IN WHICH I AND OTHERS HAVE CUT OURSELVES ON. I HAD TO CHIP SOME OF THE CHROME PLATING OFF AND WRAP THE HANDLES WITH TAPE TO PREVENT MYSELF AND MY KIDS FROM GETTING CUT ON THE PEELING CHROME FINISH.
Jun 16, 2016
TRACTION CONTROL SYSTEM
1 complaint
NTSB: 2011 CHEVROLET CRUZE: CONSUMER STATED THE CAR GOES FROM NORMAL DRIVING SPEED, AND IT WILL IMMEDIATELY DROP TO 2-5 MPH WITH A MESSAGE STATING "LOW ENGINE MODE, SERICE STABILITRACK" SEE 10839439 *SS
Apr 26, 2016
POWER TRAIN,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
1 complaint
MY CAR HAS A CHECK ENGINE LIGHT AND I TOOK IT TO DEALER THEY DO NOT KNOW WHAT THE CODE IS, ITS P057C AND I WAS DRIVING ON HIGHWAY GOING 70 AND CAR ALL OF A SUDDEN LOSES POWER WENT FROM 70MPH TO 5MPH IN A SPLIT SECOND ALMOST GOT REAR ENDED BY A SEMI TRUCK I AM AFRAID TO DRIVE MY CAR FOR MY SAFETY. DEALER WANTS HUNDREDS OF DOLLARS JUST TO TRY AND FIGRE OUT THE ISSUE BUT AFTER DIAGNOSTIC THEY STILL HAVE NO CLUE. SO THIR PLAN WAS TO DISSECT MY CAR LIKE A SCIENCE PROJECT AND MAYBE FIX IT. THEY WANT THE CAR FOR A WEEK AND DO NOT OFFER ANY LOANER CARS. CHEVROLET NORTHRIDGE DEALERSHIP CALIFORNIA. TODAY 03/04/16 DRIVING TO WORK GOING 40MPH AND GET TO A RED LIGHT, IT TURNED GREEN I HIT THE GAS AND THE CAR JUST REVS AND WONT GO MORE THAN 5PMH . I HAD TO PULL OVER AND TURN CAR ON AND OFF 2 TIMES BEFORE I COULD GET TO WORK. AND GOT THERE LATE BECAUSE OF THIS. AND AGAIN ALMOST GOT REAR ENDED. I PRESS THE GAS AND THE CAR REVS AS IF IT IS IDLING. PLEASE MAKE THIS A RECALL AND HELP GET THIS FIXED. ITS GOING TO BE A REASON WHY A DRIVER LOSES THEIR LIFE. THIS IS A TRUE EMERGENCY SINCE IT JUST FEELS LIKE THE CAR HAS A MIND OF ITS OWN. AND DEALER DOES NOT KNOW WHAT TO DO. PLEASE PLEASE HELP!
Mar 04, 2016
SUSPENSION,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
INTERMITTENT SERVICE TRACTION CONTROL AND STABILITRAK WHILE AT A STOP WHEN ATTEMPTING TO DRIVE AFTER THE SERVICE LIGHT CAME ON THE VEHICLE LACKED POWER AND HIGH TEMP FAN TURN ON. THE ONLY WAY TO GET THE CAR OUT OF THE SERVICE LOCK WAS TO TURN THE IGNITION OFF AND TURN IT BACK ON. I TOOK THE CAR TO A DEALER WHERE THEY WERE UNABLE TO DUPLICATE THE ISSUE. THIS ISSUE HAS BEEN COVERED UNDER A RECALL ON OTHER CHEVY VEHICLES SUCH AS THE EQUINOX.
Feb 04, 2016
AIR BAGS,SEAT BELTS
1 complaint
TAKATA RECALL - MY CAR WAS INVOLVED IN AN ACCIDENT, IN MOTION, ON A CITY STREET. MY AIR BAG DID NOT DEPLOY. MY SEAT BELT DID NOT HOLD ME. I TOOK A HIT TO THE HEAD, HAVING TO HAVE STICHES, ALONG WITH BOTH EYES TURNING BLACK/BLUE. *JS
Dec 30, 2015
POWER TRAIN,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
HAVE HAD REPEATED ISSUES WITH SERVICE STABILITRAK LIGHT COMING ON WHILE DRIVING AND THEN POWER BEING REDUCED TO VEHICLE, CAUSING UNSAFE DRIVING CONDITIONS; FOLLOWING RECALL TO REPROGRAM COMPUTER ENGINE FAN RAN CONTINUALLY FOR DAYS; CAR DIED WHEN STARTONG, DEALER REPLACED COMPUTER TRIED TO RETURN WITH CHECK ENGINE LIGHT ON, NOW STABILITRAK ISSUE HAS RECURRED AGAIN. NOT CONFIDENT THAT DEALERSHIP HAS ANY CLUE WHAT IS REALLY WRONG WITH THIS CAR. THE DEALERSHIP'S MOST RECENT GUESS IS THAT SOMETHING IS WRONG WITH THE TRANSMISSION BUT THAT THEY ARE GETTING A CODE THEY DON'T RECOGNIZE.
Nov 07, 2015
EXTERIOR LIGHTING,STRUCTURE,UNKNOWN OR OTHER
1 complaint
I WAS INJURED IN ACCIDENT.... HIT A STATIONARY VEHICLE.... THERE'S SIGNIFICANT DAMAGE TO MY VEHICLE...MY AIRBAGS DID NOT DEPLOY... I AM SUFFERING FROM A SEVERE CERVICAL STRAIN, SEVERE NECK SPRAIN WITH INFLATION CAUSING SEVERE HEADACHES, A SEVERE UPPER AND LOWER BACK SPRAIN WITH INFLAMMATION CASING PRESSURE ON MY SCIATIC NERVE... I CANNOT LIFT, BEND , STAND , SIT, LIE DOWN FOR LONG PERIODS OF TIME, I EVEN HAVE TO HAVE HELP JUST TOO BATHE.. I BELIEVE THAT HAD DEPLOYED... MY INJURIES WERE NOT HAVE BEEN SO SEVERE.
Sep 14, 2015
AIR BAGS,SEATS
1 complaint
I TOOK MY CAR TO THE KASPAR DEALER AND SANDUSKY, OH AND WAS TOLD THE PASSENGER AIRBAG SENSOR WAS BAD AND THE REPAIR COSTS WOULD BE 800.00. THIS IS ODD BECAUSE AT LEAST 95% OF THE TIME NO ONE SITS IN THAT SEAT. THIS CAR IS NOT OUR FAMILY CAR. IT IS STRICTLY FOR ME TO USE FOR WORK. THIS SEEMS TO ME MORE LIKELY TO BE A DEFECT THAN SOMETHING I SHOULD BE AT FAULT FOR.
Jun 07, 2015
ELECTRONIC STABILITY CONTROL (ESC),TRACTION CONTROL SYSTEM
1 complaint
UPON STARTING MY VEHICLE BOTH THE STABILITRAK AND TRACTION LIGHTS WERE ON, TURNED THE VEHICLE OFF AND THEN BACK ON. LIGHTS REMAINED ON, FIRST REPAIR PLACE SAID STABILITRAK SENSOR, SECOND SAID IT WAS THE WHEEL BEARING. BECAUSE OF THE DIFFERENCES IN OPINION I TOOK IT TO A CHEVY DEALER WHO THEN TOLD ME THE WIRES HAD GONE BAD AND NEEDED TO BE REPLACED AT THE COST OF $300. I CONTINUE TO HAVE ELECTRONIC ISSUES WITH THIS VEHICLE AFTER REPLACING THE BCM TWICE. SOMETHING NEEDS TO BE DONE. *TR
Apr 03, 2015
VISIBILITY,TIRES
1 complaint
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE OPERATING THE VEHICLE, THE TIRE PRESSURE MONITORING SYSTEM WOULD ERRONEOUSLY INDICATE THAT THE TIRES WERE NOT FULLY INFLATED. AFTER INSPECTING THE TIRES, THE CONTACT DID NOT DISCOVER A FAILURE. THE CONTACT ALSO INDICATED THAT THE DRIVER SIDE MIRROR FAILED TO ADJUST, WHICH IMPAIRED THE CONTACT'S VISIBILITY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 25,000.
Apr 03, 2015
ENGINE AND ENGINE COOLING,FUEL/PROPULSION SYSTEM
1 complaint
I'VE HAD NUMEROUS OF MANIACAL ISSUES WITH THE CHEVROLET CRUZE 2011. THE MOST SERIOUS AND DEADLIEST IS THE COOLANT SYSTEM ISSUES THE CHEVROLET CRUZE 2011 HAS. I WAS EXPERIENCING A COUGH ALONG WITH MIGRAINES ONCE ENGAGING THE AIR-CONDITION NUBS FROM HEAT TO AC AND SOME SLEEPING CONDITION WHERE I'D FIND MYSELF SPEAKING WHILE ASLEEP MOMENTARILY AWAKING. I'D WIND MY WINDOWS DOWN WHILE DRIVING AND I'D SEE THAT THE MIGRAINES, COUGHING ALONG WITH SLEEPING EXPERIENCES WOULD STOP. I VISITED MY CHEVROLET CRUZE 2011 DEALERSHIP AND EXPLAINED THE ODOR THAT WAS COMING FROM MY AIR COOLING SYSTEM. THEY CLEANED MY AIR COOLING SYSTEM AND REPLACED MY CABIN FILTER FEELING THAT THIS MAINTENANCE SOLVED THE ISSUES I WAS HAVING I FELT I COULD USE THE COOLING SYSTEM WITH NO PROBLEM. I WAS WRONG. THE MIGRAINES RETURN ALONG WITH THE COUGHING AND THE ODOR WHEN ADJUSTING THE COOLING SYSTEM NUBS. I CALLED THE DEALERSHIP TO EXPLAIN THE ONGOING MANIACAL PROBLEM. AFTER A WEEK OF HAVING MY WINDOWS DOWN MY CAR RAN HOT AND COME TO MY DISMAY IT WAS OUT OF COOLANT. I RECEIVED A LETTER FROM CHEVROLET RECALL DEPARTMENT THAT THE VEHICLE HAS A COOLANT SYSTEM ISSUE WERE COOLANT LEAKS AND THAT WAS THE ODOR. THE COOLANT WAS LEAKING ONTO THE MOTOR AND BURNING OFF RETURNING THE ODOR INTO THE CAB OF THE CAR. I HAD IT TESTED FOR REPAIRS AND HAD A WATER PUMP REPAIRED FOR THE VEHICLE, THIS DID NOT STOP THE PROBLEM, THE HOSE FROM THE MOTOR AND COOLANT RESERVOIR WAS REPLACED, DID NOT FIX THE PROBLEM AND THE LEAKING OF COOLANT CONTINUES. THE RECALL STATED THAT THE ONLY MAINTENANCE FOR THIS PROBLEM IS REFILLING THE RESERVOIR WITH COOLANT INTL THE PROBLEM IS FOUND AND FIXED. THAT MEANS I'LL HAVE EXPERIENCE EACH CONDITION I MENTION ABOVE WHICH HAS WORSENED. NOW IT'S CLOSE RELATED TO SEIZURE LIKE ENCOUNTERS SEE OBJECTS MOVE, FEEL WEAK, BLURRED VISION AND BODY JERKS. I'VE ASKED FOR A RENTAL INTL THE PROBLEM IS FOUND. *TR
Mar 12, 2015
STEERING,SERVICE BRAKES
1 complaint
TL*THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY EXCESSIVE FORCE TO THE STEERING WHEEL IN ORDER TO TURN THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT THE BRAKE PEDAL FAILED TO RESPOND MAKING IT DIFFICULT TO STOP THE VEHICLE. THE SERVICE STABILITY TRACK WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE YAW RATE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. THE VIN WAS UNAVAILABLE.
Jan 28, 2015
EQUIPMENT ADAPTIVE/MOBILITY,VISIBILITY/WIPER
1 complaint
WHEN DRIVING IN FREEZING TEMPERATURES MY WINDOWS BEGIN TO FOG AND FROST ON THE INSIDE OF ALL 4 WINDOWS, THE REAR WINDOW, AND THE CORNERS OF THE WINDSHIELD. AFTER DRIVING ABOUT 10 - 15 MINUTES WITH THE DEFROSTERS BLOWING WARM AIR, THE CAR IS UNABLE TO CLEAR THE FROST. AND BY THEN, THE FROST HAS BUILT UP ENOUGH TO THE POINT TO WHERE I CANNOT SEE OUT OF EITHER DRIVERS OR PASSENGER SIDE WINDOW. THIS CAR WAS BROUGHT TO LUPIENT CHEVROLET IN BLOOMINGTON, MN (WHERE IT WAS PURCHASED 6 MONTHS AGO). IT WAS LOOKED AT FOR A WEEK IN WHICH THE SERVICE MANGER INFORMED ME THAT THERE IS NO FIX FOR THIS PROBLEM DUE TO THE ENGINE BEING TOO SMALL TO KEEP UP WITH COLD WINTER CONDITIONS. *TR
Jan 26, 2015
WHEELS,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
THREE WEEKS AGO, I STARTED HEARING A NOISE FROM THE BACK LEFT TIRE. TWO DAYS AGO THE ESP AND TRACTION LIGHT WENT ON AS WELL AS THE BRAKE FLUID LIGHT. EVERYTHING JUST STARTED HITTING AT THE SAME TIME. I THINK THE CAR IS RIGGED TO HAVE EVERYTHING GO BAD ONCE THE WARRANTY PERIOD IS UP. WOULD LIKE TO KNOW IF THIS IS COVERED SINCE SO MANY PEOPLE ARE HAVING PROBLEMS WITH IT. I CAN'T AFFORD TO FIX IT BUT THIS IS MY ONLY MEANS OF TRANSPORTATION. *TR
Jan 13, 2015
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE
1 complaint
WAS TRAVELING ON THE HIGHWAY WITH CRUISE CONTROL SET AT 67MPH WHEN SUDDENLY THE CAR JUST LOST POWER AND THE ENGINE QUIT RUNNING. ALL OF THE DASHBOARD INSTRUMENTS LOST POWER ,GAS GAUGE REGISTERED EMPTY, ETC. ALTHOUGH THE RADIO DID NOT GO OFF. LUCKILY THIS HAPPENED WITH VERY LIGHT TRAFFIC AND WAS ABLE TO PULL OFF IN THE EMERGENCY LANE AND PUT THE VEHICLE IN PARK AND RESTARTED THE VEHICLE WITH NO TROUBLE. CONTINUED OUR TRIP AND DID NOT HAPPEN AGAIN. AFTER THINKING ABOUT THIS I DID NOTICE THE VEHICLE A FEW WEEKS AGO LOSING SOME ACCELERATING SPEED/POWER INTERMITTENTLY WHILE TRAVELING. NOT SURE IF THAT WAS AN INDICATOR OR NOT. DID CALL ONSTAR APPROXIMATELY 5 HOURS AFTER INCIDENT TO DIAGNOSE AND SEE IF ANY ERROR CODES CAME UP AND THEY STATED THEY SHOWED NOTHING. THIS IS MY DAUGHTERS VEHICLE AND I FEAR THAT IF SHE IS TRAVELING IN HEAVY TRAFFIC AND THIS HAPPENS AGAIN THAT THIS COULD CAUSE A SEVER ACCIDENT. *JS
Dec 01, 2014
STEERING,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
THE ELECTRONIC STABILITY CONTROL LIGHTS KEEP FLASHING ON AND OFF WHILE DRIVING. I WILL BE DRIVING MY CAR THEN THE LIGHT WARNING LIGHT WILL FLASH, AND ALL LIGHTS IN THE DASHBOARD WILL BLINK ON AND OFF. THE BLINKER NOISE WILL TURN OFF THEN ON AGAIN. HOWEVER, THE ELEC. STABILITY CONTROL LIGHT DOES NOT STAY ON PERMANENTLY. IT'S LIKE MY CAR DOES IT WHEN IT FEELS LIKE IT. I HAVE TO TURN MY CAR OFF FOR A FEW MIN AND START IT AGAIN TO GET IT BACK TO NORMAL. THIS HAPPENS AT ANY LOCATION AND SPEED. YESTERDAY 11/27/14 THIS OCCURRED AND STEERING BECAME DIFFICULT. I HAVE TAKEN MY CRUZE IN BEFORE REGARDING THIS AND WAS TOLD IT COULD NOT BE DUPLICATED, THEREFORE THERE WAS NO PROBLEM. I DO NOT WANT TO BE DRIVING MY CAR IN FEAR OF SAFETY. I HAVE MADE ANOTHER APPT AT ANOTHER DEALERSHIP AND WAS ALREADY TOLD THEY WOULD HAVE THE CAR ALL DAY AND DO NOT PROVIDE ANY TYPE OF COURTESY CAR...THAT I WOULD HAVE TO RENT A CAR. THIS SERVICE ALSO "MAY OR MAY NOT BE COVERED UNDER WARRANTY" BECAUSE MY CRUZE IS FROM 2011 AND CURRENTLY HAVE OVER 50K MILES ON IT. I LOVE MY CRUZE, BUT THE SERVICE REGARDING THIS ISSUE IS TERRIBLE AND NEEDS TO BE ADDRESSED. VEHICLE SAFETY IS ON THE LINE. *TR
Nov 28, 2014
STEERING,ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE
1 complaint
VEHICLE SHUTDOWN WHILE DRIVING ON HIGHWAY, SEVERAL TIMES. THE CAR ELECTRIC TURNS OFF AND OR FLASHES, STABILTRAK LIGHTS COME ON AND FLASHES, CHECK ENGINE FLASHING, CAR COMPLETELY SHUTS DOWN, STEERING IS ELECTRONIC OR MOTOR POWERED AND IS HARD TO USE, TRANSMISSION JERKS BEFORE SHUTDOWN AND BREAKS DON'T WORK VERY WELL. RAN OVER CURB AND OFF THE ROAD TO AVOID COLLIDING WITH OTHER VEHICLES. PICTURE, IM DRIVING ON A HIGHWAY AT NIGHT DOING 65 OR SO, ALL POWER GOES OUT, ITS DARK, OTHER CARS CAN NOT SEE ME WELL, THEY ARE SWERVING AND IM SWERVING. THIS HAPPENED FIRST AROUND 20K AND HAS HAPPENED ON SEVERAL OCCASIONS AFTER. NO CORRECTIONS OFFERED BY GM UNDER WARRANTY, COMPLAINTS WERE COMPLETELY IGNORED, UNTIL MURDOCK CHEVY IN MANHATTAN KS. THEY ARE CURRENTLY TRYING TO GET IT FIXED AND GAVE ME A LONER CAR, ALL OTHER SERVICING DEALERS REFUSED A LOANER CAR, AND TOLD ME ITS FIXED EACH TIME. CAR STILL HAS THE PROBLEMS LISTED AND NO SOLUTION IS GIVEN FROM GM OR CHEVY TO FIX THIS DEADLY SITUATION. ALSO DAMAGE TO THE CAR FROM AN ENGINE OVERHEAT OR DASHBOARD OVERHEAT AT THE SAME TIME DAMAGING ELECTRIC, WINDSHIELD, RADIO, GAUGES AND DASH COMPARTMENT LEVER. EXTREME HEAT, BURNING SMELL INSIDE. FLOORBOARD BY THE FEET MELTS CARPET AND BURNS FEET, ALL AT THE SAME TIME, ON DRIVES OF 30 MINUTES OR MORE. *TR
Nov 24, 2014
STEERING,POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
1 complaint
THE VEHICLE WOULD NOT SHIFT OUT OF PARK NOR REMOVE THE KEY. THE WHEEL WAS LOCKED AS WELL AS THE SHIFT LEVER. THE CAR WOULD TURN ON HOWEVER WOULD NOT MOVE. THERE WAS NO LIGHTS IN THE VEHICLE. *TR
Nov 20, 2014
STEERING,POWER TRAIN,TRACTION CONTROL SYSTEM
1 complaint
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 73 MPH, THE VEHICLE DECELERATED AND THE TRACTION CONTROL, POWER STEERING, AND TRANSMISSION HOT WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 1,000.
Oct 02, 2014
STEERING,WHEELS,ENGINE
1 complaint
HELLO, MY NAME IS [XXX] AND I AM AN ISRAELI CITIZEN. I OWN A CHEVROLET CRUZE 2011, ISRAELI VIN: [XXX]. I READ THE ARTICLES REGARDING ISSUES FOUND IN THE VEHICLE'S IGNITION SWITCH FOR SOME CHEVROLET MODELS BUT I HAVEN?T READ ABOUT CRUSE AS A SUSPECT TO SUCH AN ISSUE. I WANTED TO PAY YOUR ATTENTION TO AN ISSUE I HAD WITH MY CAR AROUND 1.5 YEARS AGO WHICH IS SIMILAR BEHAVIOR TO WHAT YOU FOUND OUT WITH THE OTHER MODELS. AFTER STARTING THE ENGINE WHILE IN PARKING, I SWITCHED THE GEAR TO REVERSE AND STARTED TO DRIVE BACK TO GET OUT OF THE PARKING SPACE WHEN SUDDENLY I LOST THE STEERING OF THE WHEEL (LIKE THERE WAS NO OIL PRESSURE) AND LOST THE BRAKES (THE PADDLE WAS STIFF AND DID NOT CONTROL THE WHEELS). DURING THE INCIDENT MY FAMILY, INCLUDING MY WIFE, WAS WITH ME IN THE CAR. MY WIFE IMMEDIATELY UNDERSTOOD THAT SOMETHING WAS WRONG AND STARTED TO ASK ME WHAT IS THE MATTER (SHE WAS AN EYE WITNESS TO THE SCENARIO). I HAD TO SHUT DOWN THE ENGINE (TURNED THE KEY TO OFF) AND STARTED THE ENGINE BACK AGAIN IN ORDER FOR THE CAR TO START REACTING PROPERLY AGAIN. NEEDLESS TO SAY MY WIFE AND I WERE SHOCKED BY THIS AND I TOOK THE CAR ON THE MORNING OF THE NEXT DAY TO THE FORMAL CHEVROLET GARAGE TO REPORT THE INCIDENT AND REQUEST THEM TO CHECK WHAT WENT WRONG HERE (AS THE FORMAL GARAGE ? THEY HOLD AN HISTORICAL RECORD OF MY COMPLAINT). AFTER I WAS TOLD BY THE GARAGE THAT THEY COULDN'T FIND ANY PROBLEM, I HAD NO CHOICE BUT TO ACCEPT THE CAR BUT IT BUGGED ME UNTIL PRESENT TIME. IN ORDER TO MAKE SURE YOUR INVESTIGATION WILL NOT SKIP A POSSIBLE FATAL ISSUE WITH THE CRUSE MODEL (IF THE ISSUES ARE THE SAME), I SIMPLY WANTED TO POINT YOUR ATTENTION TO MY SMALL ?ADVENTURE?. PLEASE FEEL FREE TO CONTACT ME AND I WILL BE HAPPY TO ASSIST YOU FURTHER (IF NEEDED) ? EMAIL: [XXX] CELLULAR:[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Sep 26, 2014
ELECTRICAL SYSTEM,AIR BAGS,SEATS
1 complaint
FRONT PASSENGER AIR BAG "OFF LIGHT" COMES ON INTERMITTENTLY ON MY 2011 CRUZE WHEN AN ADULT IS SITTING IN THE FRONT PASSENGER SEAT -- INDICATING THE AIR BAG SYSTEM IS OFF. I'VE TAKEN IT TO MY GM DEALERSHIP TWICE AND BOTH TIMES THEY SAY THAT EVERYTHING CHECKS OUT OK AND THERE IS NOTHING THEY CAN DO. THE CAR AIR BAGS HAVE NEVER BEEN DEPLOYED. THERE IS A FLAW WITH THIS SAFETY SYSTEM AND GM SHOULD STEP FORWARD AND COME UP WITH A FIX. *TR
Aug 19, 2014
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VEHICLE SPEED CONTROL
1 complaint
MY CAR KEEPS SHUTTING OFF WHILE IM DRIVING IT.. IT IS NOW NOT EVEN TURNING ON AT THIS POINT. I TRY TO START IT AND WONT TURNOVER. LAST WEEK WHILE DRIVING DOWN THE HIGHWAY AT SPEED 35-40, MY RADIO AND A/C TURNED OFF, THEN THE CAR BEGAN TO SLOW DOWN, THEN SHUT OFF IN THE MIDDLE OF THE HIGHWAY. I WANT TO ADD HOW EXTREMELY DANGEROUS THIS IS FOR ME (7 MONTHS PREGNANT, AND 2 LITTLE GIRLS IN CAR). I TRIED SCHEDULING AN APPOINTMENT SEVERAL TIMES FOR THE ELECTRICAL RECALL AND HAVE BEEN SCHEDULED FAR OUT. *TR
Aug 12, 2014
ENGINE AND ENGINE COOLING,SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE BRAKES FAILED INTERMITTENTLY AND A LEAK WAS NOTICED UNDERNEATH THE VEHICLE. THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 13V360000 (SERVICE BRAKES, HYDRAULIC). THE DEALER REPLACED THE VACUUM LEAK, CAM SHAFT COVER, AND VALVE COVER, BUT THE FAILURE RECURRED. THE SERVICE BRAKES WARNING INDICATOR ILLUMINATED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE MECHANIC STATED THAT THE VALVE COVER AND PCV HOSE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Aug 06, 2014
STEERING,ELECTRICAL SYSTEM
1 complaint
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE VEERED SHARPLY TO THE RIGHT AND THE POWER STEERING FAILED. THE SERVICE STABILITRACK AND BRAKE WARNING INDICATORS ILLUMINATED. THE INSTRUMENT PANEL GAUGES AND RADIO WERE BLINKING ERRATICALLY. THE FAILURES OCCURRED MULTIPLE TIMES AND USUALLY DURING OR AFTER RAINY WEATHER. THE DEALER STATED THAT THE BATTERY CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.
Aug 05, 2014
POWER TRAIN,TIRES
1 complaint
I WAS PULLING OUT OF THE DRIVE THROUGH WINDOW AT MCDONALDS AND MY PURSE HIT THE CLUTCH. MY CAR CHANGED GEARS WITH JUST AT A SLIGHT TOUCH. IT HAS DONE THIS BEFORE SEVERAL TIMES SINCE I HAVE OWNED IT. ALSO MY BACK TIRES NEVER STAY INFLATED. EVERY THREE DAYS I AM USUALLY PUTTING AIR IN THE TIRES. *TR
Jul 23, 2014
EQUIPMENT ADAPTIVE/MOBILITY,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
1 complaint
THIS EXACT SAME THING HAS HAPPENED 2 TIMES. WHILE DRIVING NORMALLY 'SERVICE ESP' AND 'SERVICE TRACTION CONTROL' WARNINGS COME ON ALONG WITH THE ENGINE LIGHT AND THE 'STABILITRAK' LIGHT. THE ENGINE REMAINS RUNNING BUT DOES NOT SUPPLY POWER TO THE WHEELS RESULTING IN A TOTAL LOSS OF POWER TO THE CAR. THE FIRST TIME IT HAPPENED, I TOOK IT TO A CERTIFIED CHEVY DEALER WHO TOLD ME IT WAS A BATTERY ISSUE AND REPLACED THE BATTERY. DIDN'T WORK. HAPPENED AGAIN WITHIN A WEEK. THIS SITUATION IS VERY UNSAFE AS THE VEHICLE COULD BE STUCK POWERLESS IN THE MIDDLE OF A TURN OR A NUMBER OF OTHER DANGEROUS SITUATION. THE CAR IS NOT ON GM'S RECALL LIST FOR ANY OF THE ONGOING RECALL ISSUES. *TR
Jul 21, 2014
ENGINE AND ENGINE COOLING,EQUIPMENT ADAPTIVE/MOBILITY
1 complaint
WHILE DRIVING 45MILES AN HOUR THE A/C SHUT OFF AND THE SPEED WAS REPLACED BY AN ERROR THAT SHOWED THAT THE A/C WAS SHUTTING DOWN DUE TO ENGINE LEVELS. HOWEVER THE LEVEL WAS NOT HIGH. THE CHECK ENGINE LIGHT CAME ON. I TOOK THE CAR INTO THE DEALERSHIP HOWEVER THEY ARE UNABLE TO PIN POINT THE PROBLEM OR DETERMINE THE CODE FOR THE LIGHT. THE VEHICLE WILL NOT PASS INSPECTION AND THEREFORE I AM UNABLE TO DRIVE THE VEHICLE. *TR
Jul 03, 2014
POWER TRAIN,ELECTRICAL SYSTEM,VISIBILITY
1 complaint
I HAVE RETURNED MY 2011 CRUZE FOR ELECTRIC WINDOWS AUTOMATICALLY GOING DOWN AND NOT GOING BACK UP....3 TIMES REPLACED...THE DEALER TOLD ME AFTER THE THIRD REPAIR IT WAS BECAUSE OF MY DOG DROOL...I THEN DUCK TAPED THE WINDOW BUTTONS ON EACH DOOR IN THE BACK WHERE OUR DOG SITS AND THE SAME THING KEEPS HAPPENING...ONLY THIS TIME IT BEGINS FROM THE MAIN MECHANISM ON THE DRIVERS DOOR WHICH MEANS IT IS NOT FROM OUR DOG....I NEED HELP HAVING THIS FIXED.... WE ALSO HAD IGNITION PROBLEMS FOR THE SAME CAR 2011 CRUZE...HAVING TO HAVE IT TOWED TO THE DEALER AND IT COST NEARLY 500.00 TO FIX...I AM HOPING TO BE ELIGIBLE TO GET A REFUND. WE TO WERE DRIVING ...WHEN WE STARTED THE CAR I COULD FEEL THE IGNITION LOCK AND WERE UNABLE TO GET THE KEY OUT...THE KEY ACTUALLY BROKE IN THE IGNITION...THE 2011 IS NOT MENTIONED IN THE RECALL LIST?? THIS IS THE FIRST BRAND NEW CAR I HAVE EVER OWNED AND I AM EXTREMEMELY SADDENED BY ALL OF THE ISSUES OCCURRED IN THE FIRST 2/12 YEARS...I HOPE YOU WILL HELP... [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Jun 05, 2014
STEERING,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
ON APRIL 30 2014, AROUND 11:00 AM THE CAR WAS TAKEN FOR SERVICE TO A CHEVROLET DEALER FOR A WHEEL ALIGNMENT,STEERING AND SUSPENSION SYSTEM INSPECTION AND AIR PRESSURE CONDITION CHECK, THE CHEVY CRUZE WAS AT THE SERVICE DEALER FOR APROX FOUR HOURS, WE THEN CAME HOME, AROUND 5:30 WE WENT TO A SHOPPING CENTER TO BUY SOMETHING AND ON THE WAY BACK HOME, APROX SIX BLOCKS FROM OUR HOME WE STOP ON A STOP SIGN ON A CURB/ANGLE STREET DIVIDER BY A SMALL CURB WITH TREES, WE THEN TRY TO PROCEED AND BARE RIGHT BUT THE CAR MADE SOME KIND OF A NOISE AND WENT LEFT GOING OVER SMALL CURB AND HITTING A TREE, WE WHERE GOING APROX 15 TO 20 MPH AT THE TIME OF IMPACT THE POLICE CAME AND MADE A REPORT, NO SUMMONS WHERE ISSUE BECAUSE THE POLICE OFFICER LOOK AT THE SCENE AND COMMENT THAT IT LOOKS LIKE THE CAR LOSS POWER/ CONTROL OF THE STEERING ,BRAKES AND COULD NOT BE CONTROL. THE CAR WAS A TOTAL LOSS SINCE IT WAS DAMAGES IN FRONT/ENGINE/AIR BAGS/ETC. WE KNOW FOR FACTS THAT THIS 2011 CHEVROLET CRUZE HAVE MANY RECALLS INCLUDING STEERING SHAFT SEPARATIONS/BRAKES/STEERING PROBLEMS.ETC. *TR
Jun 04, 2014
ELECTRICAL SYSTEM,EQUIPMENT,ENGINE
1 complaint
IN 2012 I STARTED HAVING ISSUES WITH MY VEHICLE "CHEVROLET CRUZE 2011" AND THE VEHICLE IS NOW OR HAS BEEN UNDER GPS BASED SURVEILLANCE. THE VEHICLES SURVEILLANCE BECAME AWARE TO ME DURING 2013 WHEN I NOTICED CONSTANT BEEPING SOUNDS. THESE WERE NOT THE CHIME SOUNDS INDICATING "VEHICLE SERVICE NEEDED", THESE ARE POST BEEPS OR "HARD DRIVE ACCESS". THE POST BEEPS INDICATE ACCESS TO THE VEHICLES ELECTRONICS SYSTEM AND COMPROMISING "ELECTRICAL SAFETY" AND "SOLE OPERATOR OWNER" ABILITIES. ANY TIME I STEP NEAR THE VEHICLE IT WOULD "SOUND OFF" INDICATING I APPROACHED THE VEHICLE. ANY TIME ANY OTHER PERSON APPROACHED THE VEHICLE IT WOULD NOT "SOUND OFF". ANY TIME I ENTER THE VEHICLE THE,CAR WOULD "SOUND OFF". ANY TIME ANY OTHER PERSONS WOULD ENTER THE VEHICLE IT WOULD NOT "SOUND OFF". WHEN BEGINNING A TRIP THE VEHICLE WOULD "SOUND OFF". WHEN REACHING A STOP OR DESTINATION THE VEHICLE WOULD "SOUND OFF". WHEN STOPPING AT A STOP LIGHT THE OR ANY STOP SIGN OR VEHICLE HALT THE VEHICLE WOULD "SOUND OFF". THE VEHICLES ELECTRICAL SYSTEM HAS BEEN COMPROMISED, ALLOWING MALFUNCTION AND ALTERATIONS OF VEHICLE CALIBRATION "ASSUMPTION". I HAVE HAD ELECTRICAL FLAWS WITHIN THE VEHICLE SUCH AS THE FANS NEVER SHUTTING OFF SINCE THE STALKING BEGAN. SOUNDING OFF WOULD BE THE AUDIBLE POST BEEPING HDD ACCESS SOUND, INDICATING INFORMATION TRANSFER WITHIN THE VEHICLES COMPUTER SYSTEM. THIS EVENT IS UNHEARD OF, AND IS UNDOCUMENTED ON THE INTERNET, I ALSO WAS ABLE TO VERIFY WITH OTHERS THAT WAS NOT A NOTICEABLE EVENT. THIS IS A DELIBERATE TARGETING AND ISOLATED HARASSMENT OF MYSELF AND MY PERSONAL LIFE FROM A UNKNOWN SOURCE REMOTELY. *JS
May 19, 2014
LATCHES/LOCKS/LINKAGES
1 complaint
OUR 2011 CHEVY CRUZE ECO HAS A PROBLEM WITH THE TRUNK OPENING UP WHILE DRIVING AND WHEN IT IS PARKED AND LOCKED.THERE IS NO CURRENT RECALL, SO I TOOK IT TO A DEALER THEY SAID I NEED TO REPLACE REAR COMPARTMENT LID RELEASE THIS WILL COST ME OVER $100.00 TO REPAIR. I SPOKE TO CHEVY MAKER AND I EXPLAINED TO THEM THAT THIS SHOULD BE A RECALL BECAUSE IF I HAVE STUFF IN MY TRUNK AND STUFF FLIES OUT OF IT AND THERE IS A VEHICLE BEHIND ME THIS CAN CAUSE A SERIOUS ACCIDENT. I HAVE SPOKEN TO COMPLETE STRANGERS WHO OWN A CHEVY CRUZE AND THEY ARE HAVING THE SAME PROBLEM. THIS SHOULD BE RECALLED IN ORDER TO SAVE LIVES.PLEASE HELP! *TT
Apr 16, 2014
SEAT BELTS,CHILD SEAT
1 complaint
WHEN INSTALLING A CHILD BOOSTER SEAT IN THE REAR SEAT OF OUR 2011 CHEVY CRUZE THE BOOSTER SEAT COMPLETELY COVERS THE SAFETY BELT LATCH MAKING IT IMPOSSIBLE TO LATCH THE BELT. THIS APPLIES TO BOTH THE RIGHT AND LEFT SIDES OF THE CAR. WHEN I CONTACTED THE DEALER THEY STATED THAT THIS WAS A KNOWN PROBLEM WITH NO ALTERNATIVE TO CORRECT THE ISSUE. THE ONLY WAY TO LATCH THE SAFETY BELT IS TO FASTEN IT INTO THE INCORRECT LATCH. THIS IN MY OPINION CREATES A MAJOR SAFETY ISSUE. *TR
Mar 10, 2014
ENGINE AND ENGINE COOLING,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
HAS HAPPENED MULTIPLE TIMES STARTING ABOUT A MONTH AGO, EITHER WHEN IDLE AT A LIGHT, DRIVING AROUND TOWN OR ON THE FREEWAY (I HAVE NOT BEEN AT FULL HWY SPEED WHEN THIS HAS OCCURRED) THE STABILITRAK WARNING COMES ON AND ENGINE POWER IS REDUCED TO PRACTICALLY NOTHING, I CAN'T TRAVEL OTHER THAN AT A SNAIL'S SPACE, WITH ABSOLUTELY NO ACCELERATION TO HELP GET OUT OF THE WAY. DRIVE TRAIN SHAKES A LITTLE. VERY DANGEROUS POSITION TO BE IN. I TRIED TO SHUT OFF THE STABILITRAK AND THAT SEEMED TO WORK UNTIL THE LAST INCIDENCE WHEN THE ISSUE OCCURRED WITH STABILITRAK TURNED OFF. THE ONLY WAY I CAN GET THE CAR TO RESET IS TO SHUT IT OFF FOR A FEW SECONDS AND TURN IT BACK ON. MIGHT GO A FEW DAYS WITHOUT ANY CONCERNS, THEN ALL OF A SUDDEN, IT STARTS UP AGAIN. ENGINE LIGHT STAYS ON FOR A FEW ON/OFF CYCLES THEN GOES AWAY. *TR
Feb 15, 2014
VEHICLE SPEED CONTROL,SERVICE BRAKES,ENGINE
1 complaint
1.4 LITER 2011 CRUZE HEATER BLOWING COOL AIR. GM INSPECTION DONE ON 10/17/13 AND THEY SAID EVERYTHING WAS GOOD. THEY TOLD ME NOT TO WORRY ABOUT THE INTERMITTENT CHECK ENGINE LIGHT THAT KEEPS COMING ON. THIS HAPPENED WITHIN TWO WEEKS. WE ADDED A ALMOST A QUART OF COOLANT FOLLOWING THE DIRECTIONS IN THE OWNERS MANUAL. NOW A MONTH LATER IT IS A QUART LOW AGAIN BLOWING COOL AIR FROM THE HEATER AND A STRONG SWEET SMELL PERMEATES THE CAR. THE CAR ALSO FAILS TO PROPERLY BRAKE AT TIMES AND GAIN SPEED AT TIMES. IT HAS STALLED WHILE IDLING AT STOPLIGHTS. THERE IS A OILY RESIDUE ON THE PLASTIC SHIELD LOCATED NEAR THE OIL PAN. *TR
Dec 08, 2013
POWER TRAIN,UNKNOWN OR OTHER,ENGINE
1 complaint
MY 2011 CHEVY CRUZE HAS AN ACCELERATION HESITATION. STARTING ABOUT 2 MONTHS AFTER I BOUGHT THE CAR IN 2010 THE ISSUE BEGAN. WHEN I NEED TO ACCELERATE IN CERTAIN SITUATIONS SUCH AS PULLING OUT ON A ROAD, PASSING ANOTHER VEHICLE, ACCELERATING AFTER REDUCING SPEED, ETC. ETC. THE CAR LOSES POWER WHEN I STEP ON THE GAS FOR THREE-FIVE SECONDS BEFORE SLOWLY RESPONDING AND ACCELERATING TO WHERE I NEED IT TO BE. IT'S AS IF THE CAR DIES FOR A FEW SECONDS. THOSE FEW SECONDS ARE ALWAYS IN SITUATIONS WHEN I NEED TO BE MOVING. I BROUGHT THE CAR IN TO THE DEALERSHIP AND WAS TOLD THAT IT WAS NORMAL.THE ISSUE IS GETTING WORSE SO I BROUGHT THE CAR IN TO DEALERSHIP AGAIN AND WAS TOLD THERE WAS NOTHING WRONG.MY CAR WAS IN FOR OTHER RECALLS AND THEY GAVE ME A LOANER 2013 CRUZE TO DRIVE. THE NEWER CRUZE DID NOT HAVE THE HESITATION PROBLEM AT ALL, IT DROVE BEAUTIFULLY. THERE ARE THOUSANDS OF PEOPLE WITH THE SAME YEAR, MAKE AND MODEL THAT HAVE THIS SAME ISSUE. IT IS DANGEROUS!! JUST BECAUSE NO ONE THAT WE KNOW OF HASN'T DIED YET THAT DOESN'T MEAN THAT THERE ISN'T AN ISSUE. THE 2011 CRUZE IS UNSAFE AND SOMEONE NEEDS TO DO SOMETHING ABOUT IT. *TR
Sep 16, 2013
AIR BAGS,STRUCTURE
1 complaint
I WAS INVOLVED IN A FRONT END (MOSTLY DRIVERS SIDE OF CAR) COLLISION WHERE A PERSON RAN A RED LIGHT. BOTH OF OUR VEHICLES WHERE GOING BETWEEN 40 TO 50 MPH. ON IMPACT OF MY CAR NO AIRBAGS DEPLOYED. MY HEAD HIT THE STEERING WHEEL AND SIDE WINDOW. AFTER HAVING IT TOWED TO THE DEALERSHIP WHERE I BOUGHT IT FOR REPAIRS I MENTIONED THIS TO THE MECHANICS. I WAS TOLD THAT THE CAR HAD TO BE HIT IN CERTAIN SPOTS BEFORE THE AIRBAGS DEPLOY! SERIOUSLY? I DO NOT FEEL SAFE IN THIS CAR KNOWING THAT IF I AM INVOLVED IN A SERIOUS ACCIDENT THE AIRBAGS MAY NOT BE THERE TO SAVE MY LIFE! AND TO THINK THAT IS ONE REASON WHY I PURCHASED THE CAR WAS THE FACT IT HAD HIGH SAFETY STANDARDS! ABSURD. *TR
Aug 03, 2013
AIR BAGS,VEHICLE SPEED CONTROL
1 complaint
CONSUMER STATED CHEVROLET CRUZE CAUSED AN ACCIDENT, COULD NOT STOP. IT CRASHED INTO A FORD EXPEDITION. THE CONSUMER ALSO STATED THE AIR BAG DID NOT DEPLOY.
Jul 01, 2013
STRUCTURE,ENGINE
1 complaint
THE CHROME COATING ON THE INSIDE DRIVERS SIDE PLASTIC DOOR HANDLE IS FAILING. THE EDGES OF THE CHROME WHERE IT HAS SEPARATED FROM THE PLASTIC ARE RAZOR SHARP AND HAVE CAUSED MULTIPLE FAIRLY DEEP LACERATIONS TO MY FINGERS WHEN OPENING THE DOOR. I INQUIRED AT THE DEALER ABOUT THEM REPLACING THE PART UNDER WARRANTY BECAUSE ITS CAUSING ME INJURY DESPITE MY CAUTIOUSNESS WHILE OPENING THE HANDLE, THEY TOLD ME IT WASN'T COVERED AND WOULD BE AN EXPENSIVE FIX DUE TO THE LABOR INVOLVED. MY SECOND COMPLAINT IS THE HEAT WORKS INTERMITTENTLY AND WHEN TAKEN TO THE DEALER, THEY SAID I HAD A CRACKED THERMOSTAT HOUSING WHICH WOULD BE COVERED UNDER WARRANTY. THEY DID NOT FIX IT HOWEVER AND SIMPLY REFILLED MY ANTIFREEZE AND SAID THEY WOULD CALL ME TO HAVE IT FIXED WHEN THE PART CAME IN....THAT WAS ALMOST TWO WEEKS AGO. *TR
Mar 19, 2013
SUSPENSION,SERVICE BRAKES, HYDRAULIC,VISIBILITY,VEHICLE SPEED CONTROL
1 complaint
THERE IS KNOCKING NOISE IN THE REAR OF THE VEHICLE. A LETTER FROM CHEVY STATES THAT THEY KNOW THERE IS A PROBLEM BUT THEY DON'T KNOW HOW TO FIX IT. #PIC5726 THE CAR HAS BEEN IN THE SHOP 4 TIMES FOR THIS STARTING AT ABOUT 16,000 MILES. I HAVE ONLY HAD THE CAR FOR 1.5 MONTHS. TAKING THE CAR BACK TO SHOP ON 1/17/2013 FOR THE HEATER AND A GRINDING NOISE WHEN PUSHING THE GAS PEDAL DOWN.
Jan 17, 2013
AIR BAGS,UNKNOWN OR OTHER
1 complaint
THE FIRST SAFETY ISSUE WAS NOTICED WITHIN THE FIRST WEEK OF OWNERSHIP. THE AIR BAG INDICATOR LIGHT INDICATED "OFF" WITH AN ADULT PASSENGER IN THE PASSENGER SEAT. THIS CAR HAS BEEN TO THE DEALERSHIP 4 TIMES FOR THIS ISSUE AND IT REMAINS UNSOLVED. THE SECOND SAFETY ISSUE WAS NOTICED IN OCTOBER OR NOVEMBER 2012. THE CAR FILLS WITH AN ODOR OF ANTI-FREEZE WHEN THE HEATER IS IN USE. THE CAR HAS BEEN TO DEALERSHIP 4 TIMES FOR THIS ISSUE AND IT REMAINS UNSOLVED. I FEEL THESE ARE BOTH EXTREME SAFETY ISSUES THAT SHOULD BE INVESTIGATED AS IT APPEARS TO BE A PROBLEM IN MANY OF THE 2011 CRUZES. *TR
Dec 10, 2012
EQUIPMENT ADAPTIVE/MOBILITY
1 complaint
I AM VERY ANGRY THAT CHEVROLET HAS BEEN ALLOWED TO GREENLIGHT HACKSAWING THE CHEVY CRUZE'S ENGINE GUARD AS AN ACCEPTABLE FIX TO THEIR SAFETY RECALL. MY HUSBAND AND I ARE VERY UNCOMFORTABLE WITH ALLOWING OUR DEALERSHIP TO SAWZALL THE ENGINE GUARD APART. WE ARE MORE CONCERNED ABOUT THE SAFETY OF OUR VEHICLE AFTER THIS PROCEDURE IS DONE THAN NOT HAVING IT DONE AT ALL. CHEVY FORUMS ARE LODGING COMPLAINTS OF INCREASED NOISE, TROUBLE WITH CONTROL AS WIND GOES INTO THE OPEN ENGINE COMPARTMENT, AND THE ENGINE COMPARTMENT BEING LEFT OPEN TO THE ELEMENTS. CHEVY SHOULD HAVE TO PROVIDE AN ACCEPTABLE RE-DESIGN OF THE ENGINE GUARD, AND FIX THEIR MISTAKE. WHY HASN'T THE NHTSA PRESSURED THEM TO TAKE THIS SERIOUSLY AND COME UP WITH A SOLUTION THAT DOES NOT HURT CHEVY CRUZE OWNERS? *TR
Oct 08, 2012
VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
1 complaint
EVER SINCE THE PURCHASE OF THE CAR I HAVE EXPERIENCED A HESITATION UPON ACCELERATION AT ALL SPEEDS. I HAVE ALSO TALKED TO A FEW PEOPLE WHO HAVE HAD THE SAME COMPLAINT WITH THEIR CRUZE. WE HAVE BEEN TOLD THAT THIS EFFECT IS KNOWN AS TURBO LAG. THE DEALERS SAY THE TURBO CHARGER TAKES TIME TO CATCH UP WITH THE ROTATION SPEED OF THE ENGINE. I HAVE DRIVEN MANY CARS WITH TURBO CHARGE IN MY LIFE AS AN AUTO MECHANIC AND HAVE NEVER FELT THIS HESITATION ON ANY OF THEM. WHY WOULD A TURBO CHARGER LAG WHEN IT'S WHOLE PURPOSE IS TO ENHANCE ACCELERATION. I TOOK THE CAR IN TO THE DEALER FOR THE LAST RECALL AND ASKED THEM TO CHECK INTO THIS PHENOMENA WHILE IT WAS IN THE SHOP. THEY WROTE ON THE REPAIR ORDER THAT THEY COULD NOT DUPLICATE MY COMPLAINT DURING THE ROAD TEST. I AM CONCERNED BECAUSE A HESITATION OF THIS SORT CAN BE VERY DANGEROUS ESPECIALLY PULLING OUT INTO TRAFFIC. PLEASE INVESTIGATE THIS MATTER. I WILL CONTINUE TO COMPLAIN TO THE DEALER BECAUSE THEIR STANCE SEEMS TO BE THAT THIS IS SOMETHING CHEVY CRUZE OWNERS ARE FORCED TO LIVE WITH. I'VE ALREADY HAD SOME CLOSE CALLS DUE TO THIS HESITATION. THANK YOU. *TR
Sep 30, 2012
ENGINE AND ENGINE COOLING,ENGINE
1 complaint
ONCE AGAIN MY CAR HAS AN ENGINE COOLING PROBLEM. THIS IS THE 2ND TIME THIS HAPPENED, THE FIRST WAS ABOUT 2 MONTHS AGO. I WAS DRIVING THE CAR AND THE FAN WAS MAKING A LOUD NOISE, CHECK ENGINE LIGHT CAME ONE I CALLED ONSTAR ASAP THEY VERIFIED I WAS CORRECT AND SENT A TOW TRUCK TO PICK UP MY CAR. I SMELL ANTIFREEZE ALL THE TIME IN THE CAR AND THEY ANTIFREEZE JUST DISAPPEARS THE DEALERSHIP DOES NOT KNOW WHERE IT'S GOING. I'M SERIOUSLY THINKING ABOUT TRADING IN MY CRUZE BECAUSE OF THESE PROBLEMS, WHICH NEVER GET FIXED. *TR
Sep 18, 2012
VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
WHILE DRIVING 2011 CHEVROLET CRUZE THE SERVICE LIGHTS FOR ABS AND STABILITRAK BEGIN INTERMITTENTLY ILLUMINATING AT THE SAME TIME, REMAINING ON FOR RANDOM PERIODS OF TIME. *TR
Jul 25, 2012
STEERING,ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM
1 complaint
I WOULD LIKE TO PUT IN A COMPLAINT ON MY CHEVY CRUZE 2011. SINCE PURCHASING IT, THERE HAVE BEEN 3 RECALLS DUE TO STEERING AND ENGINE. I HAVE HAD TO BRING THE CAR INTO THE DEALERSHIP 3 SEPARATE TIMES FOR THE RECALLS BEGINNING ONE MONTH AFTER PURCHASE. NOW, THE CAR HAS HAD 2 SEPARATE MAJOR PROBLEMS (ENGINE & CURRENTLY BACK AT THE DEALERSHIP FOR PROBLEM RELATED TO TRANSMISSION), THIS VEHICLE HAS BROKEN DOWN ONCE WHILE IN HEAVY TRAFFIC, BUT LUCKILY I WAS ABLE TO PULL TO THE SIDE OF THE ROAD, AND THE SECOND TIME IT BROKE DOWN WAS ON A STREET LESS HEAVILY TRAVELED, HOWEVER, I WAS ALMOST REAR ENDED. IF THIS WOULD'VE OCCURRED WHILE ON A HEAVILY TRAVELED OR FASTER SPEED ZONE, I FEEL THAT A TERRIBLE CRASH WOULD HAVE HAPPENED. BOTH TIMES MAY HAVE RESULTED IN SERIOUS INJURY OR EVEN DEATH. I DO NOT FEEL SAFE IN THE VEHICLE AND WOULD RATHER IT SIT IN THE DRIVEWAY THAN TO RISK DRIVING IT. I LEASE THE VEHICLE, BUT I WOULD LIKE TO KNOW ANY OPTIONS FOR GETTING OUT OF THIS LEASE & GETTING INTO A SAFE CAR. THANK YOU! *TR
May 07, 2012
STEERING,POWER TRAIN,ELECTRICAL SYSTEM
1 complaint
2011 CHEVY CRUZE MANUAL TRANSMISSION 6 SPD. RANDOM OCCURRENCE OF SPEEDOMETER SPIKES DIGITAL AND NEEDLE (ANYWHERE FROM 20-120 MPH), VOLUME ON RADIO WILL ALSO SPIKE WITH THIS ISSUE. WHEN SPEEDOMETER SPIKING THE STEERING WHEEL WILL ALSO UNWONTEDLY MOVE 1/2 - 2 INCHES LEFT OR RIGHT EVERY TIME WHICH COULD DISTRACT/STARTLE DRIVER LEADING TO A POSSIBLE ACCIDENT. CHEVY REFUSES TO LOOK FOR A PROBLEM THAT "ISN'T THERE". AS STATED BY DEALERSHIP WITHOUT CODE OR A TECH WITNESSING IT. OCCURRENCE HAPPENS WHEN ROLLING AT SLOW SPEEDS (0-7 MPH) OR STOPPED WITH CLUTCH ENGAGED OR SLOWLY BEING RELEASED. HAPPENS, 10-15 TIMES+ A MONTH. HAS STARTLED ME SEVERAL TIMES ONCE INCLUDING ME LETTING OFF THE CLUTCH AND STALLING THE VEHICLE FROM BEING STARTLED. VEHICLE ASSEMBLED: LORDSTOWN,OHIO MILEAGE WHEN FIRST NOTICING THIS ISSUE: 78.0 CURRENT MILEAGE, ISSUE STILL OCCURRING: 18,749. SEEN DEALERSHIP :3 TIMES ABOUT CURRENT ISSUE. *TR
Dec 12, 2011
POWER TRAIN,VEHICLE SPEED CONTROL,ELECTRICAL SYSTEM
1 complaint
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED SHE REPORTED PROBLEMS WITH THE HANDLING OF THE VEHICLE WITHIN THE FIRST THREE MONTHS. PROBLEMS REPORTED INCLUDED: SHIFTING ISSUES IN WHICH THE VEHICLE APPEARED TO SLIP OUT OF GEAR, THE VEHICLE INTERMITTENTLY LUNGED FOWARD WHEN HER FOOT WAS ON THE BRAKE, WHEN IN PARK AND ONCE WHILE DRIVING. SHE ALSO REPORTED INCIDENCES OF UNUSUALLY LONG PERIODS OF HESITATION WHEN STEPPING ON THE ACCELERATOR PEDAL. THE SERVICE STABLIIZER, SERIVCE POWER STEERING, TRACTION CONTROL AND ENGINE LIGHTS ILLUMINATED PERIODICALLY AS WELL AS THE INSTRUMENT PANEL GOING BLANK WHILE DRIVING. UPDATED 01/04/12*BF
Nov 30, 2011
ENGINE AND ENGINE COOLING,VEHICLE SPEED CONTROL
1 complaint
SEVERE HESITATION WHEN YOU ACCELERATE LEADING TO POSSIBILITY OF REAREND COLLISION..MANUFACTURER WELL AWARE OF ISSUE BUT SAYS THERE IS NO PROBLEM. *TR
Oct 17, 2011
TIRES,EQUIPMENT
1 complaint
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE FRONT DRIVER SIDE TIRE BLEW AND DETACHED FROM THE RIM WHILE DRIVING 70 MPH. THE VEHICLE DID NOT COME EQUIPPED WITH A JACK OR A SPARE TIRE. THE CONTACT STATED THAT THERE WAS A COMPRESSOR IN THE TRUNK, BUT IT DID NOT WORK FOR A BLOWN TIRE. THE FAILURE MILEAGE WAS 11,100. UPDATED 10/18/11*LJ UPDATED 11/14/11
Sep 13, 2011
POWER TRAIN,VISIBILITY,EQUIPMENT
1 complaint
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE TRANSMISSION FAILED TO SHIFT AND THERE WAS AN ILLUMINATION OF THE ENGINE WARNING INDICATOR. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSIS, WHERE THE TECHNICIAN REPLACED THE FAULTY TRANSMISSION. IN ADDITION, THE DRIVER'S SIDE REAR VIEW MIRROR WOULD EMIT A LOUD WHISTLING NOISE WHENEVER THE VEHICLE WAS IN MOTION. THE DEALER WAS IN THE PROCESS OF REPLACING THE MIRROR. THERE WAS ALSO A LARGE HOLE IN THE AIR CONDITIONER COMPRESSOR, WHICH REQUIRED REPLACEMENT. THE CONTACT ALSO STATED THAT THE EXTERIOR BODY PAINT WAS PEELING NEAR THE FRONT PASSENGER SIDE HEADLIGHT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 64.
Aug 10, 2011
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
1 complaint
WHEN YOU BACK OFF THE THROTTLE AND SLOW TO 20 TO 25 MPH, YOU NEVER KNOW WHAT THE CAR WILL DO. IT MAY COAST LIKE A NORMAL CAR. IT MAY DOWNSHIFT AND SLOW MODERATELY. OR IT MAY DOWNSHIFT TO FIRST GEAR AND SLOW RADICALLY. WHEN THIS HAPPENS, THE COMPUTER TAKES FULL CONTROL OF THE VEHICLE. YOU STEP ON THE GAS AND NOTHING HAPPENS. THE COMPUTER HAS CONTROL OF THE VEHICLE FOR THE NEXT 5 SECONDS. THIS HAS HAPPENED AT LEAST 40 DIFFERENT TIMES. THIS CREATES A VERY DANGEROUS SITUATION. FIRST, I AM IN THE DRIVER SEAT AND I SHOULD HAVE CONTROL OF THE VEHICLE. I DO NOT. SECONDLY, MOST PEOPLE DRIVE WITH THE FLOW OF TRAFFIC. IF I SLOW RADICALLY FOR ABSOLUTELY NO REASON AND ALL OF THE DRIVERS AROUND ME CONTINUE ON, SOMEONE BEHIND ME WILL RUN INTO ME. IT IS ONLY A MATTER OF TIME BEFORE A DISTRACTED DRIVER SMASHES INTO ME. AND THIRDLY, SINCE I NEVER TOUCHED THE BRAKE, THE BRAKE LIGHT NEVER CAME ON. THE DRIVER BEHIND ME HAVE NO WAY OF KNOWING THAT I AM RADICALLY SLOWING AND CREATING SUCH A DANGEROUS SITUATION. IF YOU STEP ON THE GAS TO GET THE CAR TO GO, NOTHING HAPPENS. THEN THE COMPUTER RETURNS CONTROL TO THE DRIVER AND THE CAR TAKES OFF AT FULL SPEED. IF YOU STEP ON THE BRAKE, THE COMPUTER TAKES OVER. YOU THEN MUST COME TO A FULL COMPLETE STOP BEFORE THE COMPUTER WILL RETURN CONTROL TO THE DRIVER. IF YOU ARE MAKING A TURN WHEN THE CAR RADICALLY SLOWS, YOU COULD VERY EASILY LOOSE CONTROL. WHEN THE PAVEMENT IS WET OR SLIPPERY, THE PROBLEM IS GREATLY INCREASED. YOU ARE TOTALLY AT THE MERCY OF AN INSANE COMPUTER. FEEL FREE TO CONTACT ME IF YOU NEED ANY FURTHER INFORMATION. PLEASE GO TO THE LOCAL CHEVY DEALER AND TEST DRIVE A CRUZE WITH THE AUTOMATIC SIX SPEED TRANSMISSION. YOU WILL SEE WHAT I MEAN.
Jul 27, 2011
ENGINE AND ENGINE COOLING,POWER TRAIN,VEHICLE SPEED CONTROL
1 complaint
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHEN THE VEHICLE WOULD HESITATE WHEN ACCELERATING BETWEEN 45-65 MPH. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES BUT THE DEALER WAS UNABLE TO PRODUCE ANY FAILURE CODES WHEN DIAGNOSED. THE DEALER PERFORMED A TEST DRIVE AND WAS ABLE TO DUPLICATE THE FAILURE BUT THERE WERE NO REPAIRS. THE FAILURE MILEAGE WAS 40 AND THE CURRENT MILEAGE WAS 1,000. UPDATED 11/16/2011 *LN *TR
Jul 27, 2011
ENGINE AND ENGINE COOLING,UNKNOWN OR OTHER
1 complaint
I WAS DRIVING AT 30 MPH AND LOOKING TO CHANGE LANES. I BACKED OFF THE THROTTLE TO LET ONE CAR PASS. JUST WHEN THERE WAS AN OPENING IN TRAFFIC AND I WAS READY TO ACCELERATE, THE COMPUTER TOOK FULL CONTROL OF THE VEHICLE. THE VEHICLE DOWNSHIFTED TO FIRST GEAR AND RAPIDLY SLOWED TO 10 MPH. AT THIS POINT THERE WAS NO LONGER AN OPENING IN TRAFFIC AND I HAD TO COME TO A COMPLETE STOP IN THE MIDDLE OF THE ROAD AND WAIT FOR ANOTHER OPENING IN TRAFFIC. I HAVE AN EXCELLENT DRIVING RECORD AND I DID NOT ACCOMPLISH THIS BY DOING STUPID THINGS LIKE COMING TO A DEAD STOP IN THE MIDDLE OF THE ROAD FOR NO REASON. I CONTINUED ON. A QUARTER OF A MILE DOWN THE ROAD I BACKED OFF THE THROTTLE TO SLOW FOR A CURVE. AGAIN THE COMPUTER TOOK FULL CONTROL OF THE VEHICLE. WHEN I WENT TO ACCELERATE, THE VEHICLE BOGGED TERRIBLY. FOR THE NEXT 5 SECONDS I HAD ABSOLUTELY NO THROTTLE RESPONSE. AGAIN I AM SLOWING FOR NO REASON AND CREATING A HAZARD. I CONTINUED ON. TWO MILES DOWN THE ROAD I STOPPED FOR A TRAFFIC LIGHT. I WAS LOOKING TO MAKE A HALF LEFT. WHEN THE LIGHT TURNED GREEN, I EASED FORWARD AT TWO MILES AN HOUR WAITING FOR AN OPENING IN TRAFFIC. WHEN THERE WAS AN OPENING IN TRAFFIC, I BEGAN MY TURN AND STEPPED ON THE GAS. THE VEHICLE CONTINUED AT THE SAME SPEED AND THEN BEGAN TO ACCELERATE VERY SLOWLY. I NEARLY GOT HIT BY AN ONCOMING CAR. THE OTHER DRIVER DID NOT EXPECT ME TO CONTINUE MY TURN AT 2 MPH. I CONTINUED ON. ANOTHER TWO MILES DOWN THE ROAD, THE VEHICLE FAILED AGAIN. I WAS EASING FORWARD AT 2 MPH, WAITING FOR AN OPENING IN TRAFFIC TO MAKE A RIGHT TURN. WHEN IT WAS CLEAR I BEGAN MY TURN AND GAVE THE CAR THROTTLE. AGAIN THE CAR FAILED TO ACCELERATE. I WAS THEN FORCE TO COME TO A COMPLETE STOP AND WAIT FOR A VERY LARGE OPENING IN TRAFFIC. AGAIN THE DRIVERS BEHIND ME ARE WONDERING WHY I AM STOPPING FOR NO REASON. ALL FOUR FAILURES HAPPENED WITHIN 5 MILES. I NEED MORE ROOM TO DESCRIBE TH
Jul 26, 2011
ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,POWER TRAIN
1 complaint
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE ATTEMPTING TO ACCELERATE, THE CONTACT STATED THAT THE VEHICLE SUDDENLY STALLED WITHOUT WARNING. SHE WAS ABLE TO RESTART THE VEHICLE AND CONTINUE DRIVING NORMALLY. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS INSPECTED AND DIAGNOSED WITH A FAULTY FUEL INJECTOR. THE MANUFACTURER WAS AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT AND FAILURE MILEAGES WERE 12,528. UPDATED 09/21/11 *BF THE CONSUMER STATED THERE IS A HESITATION FROM THE VEHICLE, WHEN TRYING TO PULL OUT IN TRAFFIC. THE CONSUMER NOTICED THE VEHICLE WOULD STALL WHEN THE AC WAS ON HIGH. UPDATED 10/07/11
Jul 20, 2011
EQUIPMENT,EQUIPMENT ADAPTIVE/MOBILITY
1 complaint
THE DRIVER'S SIDE FLOOR MATS ON OUR 2011 CHEVY CRUZE ARE SUPPOSED TO ATTACH TO TWO RUBBER PINS ON THE FLOOR CARPET. HOWEVER, THE ATTACHING MECHANISM DOES NOT WORK AND THE FLOOR MATS ARE EASILY PUSHED FORWARD AND BEGIN BUNCHING UP UNDERNEATH THE GAS AND BREAK PEDALS. THIS IS A DANGEROUS SITUATION. I AM LOOKING AT TEMPORARILY REPLACING THE MATS WITH A HEAVIER RUBBERMAID MAT. CHEVY NEEDS TO FIX THIS PROBLEM IMMEDIATELY. *TR
Apr 24, 2011
VISIBILITY,EQUIPMENT
1 complaint
WHILE TEST DRIVING THE NEW 2011 CHEVY CRUZE I NOTICED THAT THE WINDSHIELD IS VERY SMALL AND THE REARVIEW MIRROR BLOCKS THE DRIVERS VIEW IM AND AVG 5'6 AND I COULD NOT SEE VERY WELL AT ALL . WHEN I TOLD THE DEALER ABOUT IT I WAS ENCOURAGED TO MOVE ON TOP ANOTHER VEHICLE IF I DIDN'T LIKE IT. I FEEL THIS ITS A SAFETY HAZARD . *TR
Apr 19, 2011
Frequently Asked Questions
How many problems does the 2011 CHEVROLET Cruze have?
The 2011 CHEVROLET Cruze currently has 725 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2011 CHEVROLET Cruze?
The most common problems reported for the 2011 CHEVROLET Cruze are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2011 CHEVROLET Cruze problem data come from?
All problem and complaint data for the 2011 CHEVROLET Cruze comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
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