2013 CHEVROLET Cruze Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
583
Complaints Reported
Complaints by Component
ENGINE
95 complaints
This is the second time that we have experienced over heating issues. Currently the car has been out of commission for over a year and half. Every since we purchased the car used it has over heated. The first time of course the head gasket was blown. We paid $1200 to have it fixed. Still ran hot we replaced the water pump. After a year same issues. Car has been parked as we do not have the money to repair it. I have read about 6 pages of the same complaint. I do believe that it is time for GM to issue a recall. We are currently making payments on a car that we are unable to drive. We have spent almost as much as we paid for the car. Again this is not good. Seems like this car was doomed from the start.
Aug 11, 2025
for some strange reason the engine has 150K miles on it and has been extremely well maintained however there is oil blowby coming from the oil filler cap which coats the entire engine belts will slip and cause drivability issues this oil vapor can also coat the front wheel brake discs and soak the pads causing braking failure to occur GM said they are aware of this problem however they do not have a recall to replace the engine or causing issue with the vehicle and i would be better off buying a new GM vehicle rather then worry about this insignificant issue since no accidents have occurred I Maintain my vehicles to the gills something like this is very concerning since this is my wifes car and out child travels in this car what can the NHTSA do to make GM correct this issue on this chevy cruze?
Apr 24, 2025
Check engine light is on and the low fuel efficiency which will cause the system to fail and the vehicle to shut down while driving.
Apr 14, 2025
The engine in my 2013 chevy cruze failed due to the head gasket, and it causes the car to overheat. Chevrolet issued a recall on some 2013 and 2014 Cruze models for head gasket problems. The gasket in these models is known to fail and that can completely destroy the motor. When a head gasket fails that allows the oil and the coolant to mix; and that will destroy the lubrication in your engine and cause the engine to fail. Pepboys repair shop-- has the repair invoice.
Oct 24, 2024
Coolant loss and overheating requiring additional coolant. Warning of possible power loss due to overheating.
May 20, 2024
+ 90 more complaints for this component
POWER TRAIN
54 complaints
Transmission messed up only own the car for 7 months
Nov 07, 2024
The contact owns a 2013 Chevrolet Cruze. The contact stated while her daughter was exiting a parking lot at approximately 5 MPH, and making a right turn, she heard a sharp cracking sound from the passenger’s front side of the vehicle. The contact stated that her daughter drove only a few feet more when the front-end lowered down to the right. The contact’s daughter stated that the passenger’s side front wheel had detached from the vehicle and was laying on the roadway. The contact stated that her daughter was not aware of any warning light being illuminated. The contact stated that the vehicle was towed to an independent mechanic who diagnosed and determined that the half shaft had fractured, causing the passenger’s side front wheel to detach from the axle. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign: 14V151000 (Power Train). The manufacturer had not been informed of the failure. The failure mileage was unknown.
Jan 27, 2023
MY VEHICLE STARTED LOSING PRESSURE UPON HAVING IT CHECKED I WAS INFORMED THAT THE TURBINE IN THE ENGINE WAS DEFECTIVE AND BLOWING OUT THE OLD FROM MY INJUN MY CAR IS RENDERED USELESS DUE TO THE FACT THAT THIS TURBINE WAS PART OF CHEVY'S RECALL IN MY CAR HAVING BEEN AT CHEVY DEALERSHIPS IT WAS NEVER ADDRESSED. I NEED MY CAR FIXED AS SOON AS POSSIBLE IT IS MY ONLY MEANS OF TRANSPORTATION.
Apr 08, 2021
A/C OFF DUE TO HIGH ENGINE TEMP WARNING ON THE DASH. TRIED RESETTING ECU, DIDN'T WORK. NO CHECK ENGINE LIGHT ON. CHANGED BOTH COOLANT SENSORS AND STILL BROKEN. REPLACED OLD BROKEN THERMOSTAT WITH A NEW FACTORY SENSOR, AND 4 MONTHS LATER IT'S ALREADY BROKEN.
Feb 03, 2020
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE THE CONTACT'S WIFE WAS DRIVING 30 MPH, THE VEHICLE HESITATED, JERKED, AND FAILED TO MOVE BEFORE SPONTANEOUSLY ACCELERATING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BOB BELL NISSAN (7900 EASTERN AVE, BALTIMORE, MD 21224, (410) 288-2500) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 18,000.
Oct 24, 2019
+ 49 more complaints for this component
UNKNOWN OR OTHER
35 complaints
Have been told it’s the catalytic converter but when driving it loses power and stalls. It has almost caused wrecks. Ever since I got this vehicle it’s been one thing after another and the more I look online about the issues with my vehicle, the more I realize that thousands and thousands of Chevy Cruze owners are having the same issues. I’ve had to put two oxygen sensors on it since having it, replaced the turbo, spark plugs, all kinds of parts on this vehicle. They clearly did not make this vehicle safe or reliable
Jul 04, 2024
For the last couple of months my Chevy Cruze LT 1.4L turbo engine has been having severe cooling issues making my car overheat in a little amount of time. I drive 20 minutes back and forth to work and everytime I get to work or get home from work I find myself having to fill up with antifreeze again and again and again. I’ve replaced the water pump and multiple hoses. And now I have to replace more hoses.
Jul 25, 2023
My coolant is leaking again. I have been having headache. I didn’t know that it was leaking again. I repaired last before this incident. Nov 2021. Something is wrong.
Feb 18, 2023
Vehicle overheats and cuts off. Vehicle does not retain coolant Vehicle does not accelerate. Throttle body has been changed 2x in 6 months. My daughter has been left in the dark while vehicle sparked while overheating.
Jul 03, 2022
CHECK ENGINE LIGHT IS ON STATING ISSUE WITH TURBO. THIS IS A KNOWN ISSUE YET GM IS COVERING SOME BUT NOT MINE. PER GM MY VIN IS NOT PART OF THE RECALL YET I AM HAVING THE ISSUE.
Jan 05, 2022
+ 30 more complaints for this component
ELECTRICAL SYSTEM
27 complaints
Odometer Fraud. The contact purchased a 2013 Chevrolet Cruze. The contact discovered a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 157,454. The contact later discovered that the title mileage was 189,000.
Aug 14, 2025
Vehicle randomly powers up and tries to start with the key in the ignition. Service theft deterrent message displayed at times while trying to start.
Nov 07, 2024
WHEN KEY LEFT IN IGNITION, CAR OFF, IT TRIES TO START ITSELF REPEATEDLY. SAW THIS HAS BEEN REPORTED BY OTHERS FOR YEARS BUT NO RECALL. IGNITION CYLINDER NEEDS TO BE REPLACED TO STOP SHORTS. WHY NO RECALL? CAR WAS PARKED, TURNED OFF.
May 05, 2021
THE PASSENGER LOW BEAM HEADLIGHT HARDLY EVER WORKS AS SOON AS THE CAR IS TURNED ON THE LIGHT IS OUT , IF TAPPED OR BUMPED LIGHT WILL COME BACK ON, SUCH AS WITH YOUR HAND OR WHILE MOVING. I HAVE REPLACED BULB FEW TIMES STILL HAVING TROUBLE.
Aug 10, 2020
IN 2018 CODE P2099 WAS FIXED ON MY 2013 CHEVY CRUZE AND NOW THE CODE IS POPPING UP AGAIN IT'S ONLY BEEN A YEAR AND A HALF AND THE PART WAS FIXED BY THE CHEVY DEALER SHIP IT'S WAS BRAND NEW, SO WHY DO I NEED ANOTHER PLEASE CONTACT ME CONCERNING THIS MATTER THANKS @ [XXX] OR [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Jan 21, 2020
+ 22 more complaints for this component
AIR BAGS
25 complaints
The contact was riding in a 2013 Chevrolet Cruze. The contact stated that while the driver was driving at an unknown speed, the driver crashed into another vehicle from the driver's side to the other vehicle's rear passenger side due to unable to focus. The contact mentioned the front passenger and the front side passenger air bags were the only air bags that deployed. The contact stated that she was the only one who sustained right wrist, thumb, and burnt arm injuries that needed medical attention. A police report was filed. The vehicle was towed. The contact was aware that the vehicle was damaged. The dealer was not contacted. The manufacturer was not notified of the failure. The contact was informed the air bags were Takata air bags and the injuries were caused by the air bags. The approximate failure mileage was unknown.
Jan 25, 2022
Air Bag passenger rear impact sensor failed. Discovered due to warning light. Component replaced at dealership. Vehicle has 25,360 miles on it.
Dec 06, 2021
THE CAR AT RANDOM WILL HAVE A MESSAGE COME UP THAT SAYS AIRBAG SENSOR. THE CAR SHUTS DOWN ON YOU AND WILL NOT START UNTIL CAR IS PUT IN PARK, RAISE HOOD, THEN ROLL DOWN DRIVER WINDOW IN TRAFFIC. THIS SOMETIMES WORK FIRST TRY BUT NOT ALWAYS. THIS CAUSE A HUGE SAFETY ISSUE. IF THE AIRBAG DEPLOYS I COULD POTENTIALLY BE LEFT PARALYZED. SINCE I'VE HAD A CERVICAL FUSION
Jan 28, 2021
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 68 MPH, THE DRIVER'S AND PASSENGER'S SIDE SIDE-CURTAIN AIR BAGS INADVERTENTLY DEPLOYED, WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS NOT INVOLVED IN A CRASH. THE VEHICLE WAS DRIVEN BACK TO THE RESIDENCE. THE VEHICLE WAS TAKEN TO AMERICAN CHEVROLET (4742 MCHENRY AVE, MODESTO, CA 95356, 209-575-1606) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS NO MERIT FOR A CLAIM FOR RESTITUTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED BY EMAIL HOWEVER, NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Nov 17, 2020
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE SHE WAS DRIVING AT APPROXIMATELY 40-45 MPH, SHE HIT A DEER AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT STATED THAT THIS FAILURE OCCURRED IN 2018 HOWEVER RECENTLY HER HUSBAND WAS DRIVING AT 70 MPH, HIT A DEER IN THE MIDDLE OF THE HOOD WHICH THEN ROLLED OVER ONTO THE PASSENGER SIDE. THE CONTACT STATED THAT THE AIR BAGS ALSO FAILED TO DEPLOY IN THIS INCIDENT AS THE DAMAGE WAS A HUGE DENT IN THE HOOD AND FRONT OF THE VEHICLE. A POLICE REPORT WAS NOT FILED AND CONTACT WAS NOT INJURED. THE INSURANCE COMPANY WAS CONTACTED AS THE VEHICLE WAS AWAITING INSPECTION. THE DEALER AND THE MANUFACTURER HAD NOT BEEN CONTACTED YET. THE FAILURE MILEAGE WAS 165,000.
Feb 20, 2020
+ 20 more complaints for this component
STEERING
23 complaints
2013 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO POWER STEERING GOING OUT. *LD *JS
May 03, 2019
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE PARKING THE VEHICLE, THE POWER STEERING WARNING INDICATOR ILLUMINATED INTERMITTENTLY. AN INDEPENDENT MECHANIC REPAIRED THE POWER STEERING. THE DIAGNOSIS INFORMATION WAS NOT PROVIDED. THE DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 39,000. .*BF*JB
Mar 22, 2019
WHILE MAKING RIGHT TURN IN CITY, CAR JERKED, ALMOST LOST CONTROL AND "SERVICE POWER STEERING" LIGHT CAME ON, THEN CAR RECOVERED AND WAS DRIVEN HOME
Nov 15, 2018
STEERING RANDOMLY COMPLETELY LOCKED IN MOTION. SEEMINGLY RANDOM ELECTRICAL PROBLEM REMEDIED ON ITS OWN AND REQUIRED SERVICE TECHNICIAN TO CHECK IT OUT TO ASSES SAFETY. CANT BE SURE OF THE SAFETY OF MY VEHICLE NOW.
Sep 26, 2018
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 20 MPH, THE STABILITY CONTROL SYSTEM WARNING INDICATOR STARTED TO FLASH AND THE POWER STEERING ABILITY DID NOT RESPOND. THE CONTACT REGAINED CONTROL AFTER APPROXIMATELY FIVE SECONDS. THE CONTACT STATED THAT THE FAILURE OCCURRED APPROXIMATELY TEN OTHER TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 79,158.
Mar 16, 2018
+ 18 more complaints for this component
SERVICE BRAKES
21 complaints
When switching between drive and reverse, the brakes stop working/lock up. This mainly occurs when parking backward or backing out of parking spot. This has caused a very minor collision with a parked car and the need to use the E-brake on multiple occasions to stop from backing into cars. I have told the dealership about the issue when I first bought the car and they were either not able to reproduce or didn't test it. It has not been inspected that I know of. There was a recall for this exact problem but it is under different VIN numbers. There were no warning lamps or messages when this problem occurs.
Aug 12, 2022
The contact owns a 2013 Chevrolet Cruze. The contact stated that while at a complete stop with her foot depressed on the brake pedal, the vehicle would intermittently lurch forward without warning. The contact stated that the parking brake was activated to stop the vehicle from inadvertently moving forward. The vehicle was not taken to be serviced or diagnosed. The manufacturer had been notified of the failure and informed her that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 85,000.
Nov 08, 2021
When in reverse on brakes do not engage properly-no braking action.. This same issue was addressed by a recall of 2012 models but GM has not issued a recall for 2013 models even though online research shows this is a common problem.
May 18, 2021
BRAKE PROBLEM CAN ALWAYS STOP THE CAR MAY REQUIRE INCREASED PEDAL EFFORT. THE PROBLEM COME ON GO. IF I HAVE AN EMERGENCY IT WILL NOT STOP. THERE IS A RECALL ON THIS. *TR
Jun 11, 2020
THE VEHICLE WILL OCASSIONALLY NOT STOP WHEN PRESSURE IS APPLIED TO THE BRAKES. I HAVE NOTICED IT OCCURS MOST OFTEN WHEN THE VEHICLE IS IN REVERSE. THE BRAKE PEDAL ALSO GETS HARD. IT DOES NOT OCCUR ALL THE TIME.
Oct 02, 2018
+ 16 more complaints for this component
VISIBILITY/WIPER
17 complaints
Broken mode select gear. Unable to change the heat to defrost and the windshield will not clear in cold weather.
Jul 04, 2024
Broken blend door in hvac box. No heat to defrost windows.
Jul 03, 2024
HVAC blend door lever, which controls the function of properly moving the air from floor to vent to defrost, broken, resulting in inability to properly switch to defrost mode for safe operation of vehicle and driver visibility. Included are pictures of manufacturer original part, and newly designed aftermarket part. While the part has been redesigned to correct the original manufacturing design (new part is GM 13263335), no recall has been issued for this matter. This poses consequences to consumers, and replacing the part requires a complete removal of the dash, at an estimated cost to consumer of $1,000, as quoted by GM dealership in Mankato, MN.
Aug 15, 2022
It began raining and turned wipers on and driver side quit working and it was coming a downpour almost. I ended up bumping guard rail causing a few hundred dollars worth of damage to my car
Dec 06, 2021
WHILE DRIVING TODAY, IT BEGAN TO RAIN, MY DRIVER SIDE WIPER WAS WORKING, THEN 3 MINS INTO IT BEING ON, IT STOPPED. CAR HAS ~87500K MILES. I ACCESSED THE WIPER ARM LINKAGE, AND IT HAD THE DRIVER ARM BUSHING HAD WORN OUT.
Nov 25, 2020
+ 12 more complaints for this component
ENGINE AND ENGINE COOLING
16 complaints
The contact owns a 2013 Chevrolet Cruze. The contact stated while driving at various speeds on several occasions, the vehicle started shaking and the engine overheated. The contact veered to the side of the road and antifreeze was added to the reservoir. Additionally, the contact stated that the vehicle was leaking antifreeze while parked or while driving. The check engine warning light was illuminated and cleared independently when the engine cooled down. The vehicle was towed to a dealer where it was diagnosed that an unknown part needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the issue. The failure mileage was approximately 150,000.
May 11, 2023
The contact leased a 2013 Chevrolet Cruze. The contact stated that while driving at an undisclosed speed, an alert appeared on the instrument panel indicating that the engine had overheated and to stop the vehicle. The contact stopped the vehicle and waited for approximately 10 minutes; however, after starting to drive, the warning light returned. The contact stated that smoke started coming from under the hood. The vehicle was taken to an independent mechanic to be diagnosed and the contact was informed that the thermostat housing and coolant hose needed to be replaced. The vehicle was repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall and advised to call the NHTSA Hotline. The failure mileage was approximately 60,000.
Apr 11, 2023
The contact owns a 2013 Chevrolet Cruze. The contact stated while driving 40 MPH, she noticed smoke coming out from underneath the hood of the vehicle. A message indicating that coolant was overheating was displayed. The contact veered to side of the road. The contact stated that her friend's father, an independent mechanic, met her on the side of the road and upon inspecting under the hood, he noticed that coolant was leaking, and the coolant hoses were fractured. The contact was able to drive to her residence, where the coolant hoses were replaced; however, the failure reoccurred three months later. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 105,000.
Nov 08, 2022
Thermostat housing has been replaced 4 times, it is still over heating and wont allow ac to work. That keeps the fan running nonstop. As soon as its replaced it burns out in 1 day.
May 13, 2022
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHEN THE VEHICLE WAS STARTED, THE FAN UNDERNEATH THE HOOD CONTINUOUSLY RAN AND THE "AIR CONDITIONER OFF TO HIGH ENGINE TEMPERATURE" INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE THERMOSTAT AND THE COOLING SENSOR WERE REPLACED. THE FAILURE RECURRED SEVERAL TIMES. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. THE VIN WAS NOT PROVIDED.
Aug 02, 2018
+ 11 more complaints for this component
UNKNOWN OR OTHER,ENGINE
13 complaints
My car over heats at least over 300 degrees. Afraid that my vehicle is In danger of catching fire due to the high temperature causing tension belt and hose components to melt.
Oct 17, 2025
I’ve had the thermostat housing fail twice now. And now it leaking again for the third time!! Now the service stabilitrak light is on, but it only happens when the car is idling. This happened to me before while driving and I replaced the spark plugs and the coil pack. I know on other models the valve cover failed as well but I don’t see a recall on that, or the thermostat housing issues…. I just don’t get whyyyyy if people are having all the same issues why not recall it!!???
Aug 30, 2025
Unknown
May 31, 2025
I am writing to express my concern regarding a serious issue with my 2013 Chevrolet Cruze. Recently, I noticed that my car's engine was overheating, which I initially thought was due to a problem with the coolant or radiator. However, on [XXX], my vehicle suddenly broke down while I was driving on the highway. I had my car towed to a mechanic, who informed me that this particular model of the Chevrolet Cruze, specifically from the years 2011-2015, is known to have severe engine overheating problems. The mechanic also mentioned that in cases like mine, the engine is often seized and sent to the junkyard. After researching further and reading through numerous online reviews from other Cruze owners, I discovered that engine overheating is a common and recurring issue for many of them. This leads me to believe that this problem may be more widespread and could potentially be a defect in the design or manufacturing of the engine. Given the severity of this issue and the impact it has on vehicle safety, I kindly request that you consider issuing a recall for the engines in the 2011-2015 Chevrolet Cruze models, similar to the actions taken for other vehicle recalls, such as the Hyundai Sonata. I hope that Chevrolet will take steps to address this issue and ensure that owners like myself do not have to face costly repairs or the loss of their vehicle due to an engine failure that appears to be inherent in these models. I would greatly appreciate your attention to this matter and hope for a positive resolution, such as a recall or another form of support for owners dealing with this serious engine problem. Thank you for your time and consideration. Sincerely [XXX] , [XXX] 2013 Chevrolet Cruze LT Plate - [XXX] Vin - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Nov 20, 2024
The 2013 Chevy Cruze is prone to overheating and there is always a coolant leak or something related to the coolant/antifreeze that is leaking or not correct. My Chevy Cruze has been leaking coolant profusely and so has my friends who had a Chevy Cruze as well. It is truly a pain to continuously refill the coolant so that the vehicle will not overheat. A recall needs to be in place immediately. I’ve heard this same story on Chevy Cruze a way too many times.
Apr 17, 2023
+ 8 more complaints for this component
STEERING,ELECTRICAL SYSTEM
10 complaints
I WAS MAKING A LEFT TURN AND THE STEERING WHEEL LOCKED AND THE RADIO TURNED OFF, I BARELY MADE IT BEFORE GETTING HIT. THE STEERING WHEEL UNLOCKED AND I TURNED INTO THE FIRST PLACE I COULD. I TURNED THE CAR OFF AND TRIED TO START IT BUT THE BRAKE WAS LOCKED AND NOTHING WAS TURNING ON WHEN I PUSHED THE BUTTON. TRIED A FEW TIMES AND NOTHING. WHILE SITTING THERE FOR ABOUT 5 MINUTES THE WHOLE DASH CAME ON AND I WAS ABLE TO START THE CAR. THE RADIO HAD BEEN TURNING ON AND OFF A FEW TIMES ON THIS DRIVE BEFORE THIS HAPPENED. BUT THE RADIO HAS BEEN DOING THIS FOR SOME TIME .
Oct 01, 2018
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 18 MPH, THE STEERING WHEEL SEIZED AND THE WRENCH WARNING SENSOR INDICATOR ILLUMINATED. SHORTLY AFTER, THE STEERING WHEEL RETURNED TO NORMAL AND THE CONTACT REGAINED CONTROL. IN ADDITION, OTHER ERROR WARNING INDICATORS ILLUMIANTED AS THE WINDOW ROLLED UP AND DOWN. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 71,000. THE VIN WAS UNAVAILABLE.
Jul 18, 2017
I HAD AN ISSUE STARTING THE CAR A WEEK AFTER PURCHASING IT IN FEBRUARY. RANDOM WARNING LIGHTS WOULD TURN ON AND OFF. I READ THROUGH THE OWNERS MANUAL AND IT SAID IT MAY BE A SECURITY ISSUE IF THE KEY ISN'T CLEAN. I CLEANED THE KEY IT SEEMED TO HAVE FIXED THE PROBLEM BUT AFTER A FEW MONTHS IT CAME BACK BRIEFLY AND I'D CLEAN THE KEY AND IT WOULD BE FINE. ON THE MORNING OF JULY 30TH THE CAR GRINDED THE GEARS AND THEN HAD TROUBLE STARTING AS IF THE BATTERY WERE DEAD. THE KEY WAS CLEAN. AFTER A COUPLE TRIES IT STARTED. LATER THAT DAY THE POWER STEERING ALERT CAME ON AND THE ENGINE BOGGED DOWN AND I LOST CONTROL OF THE VEHICLE FOR A BRIEF MOMENT. THE LIGHT WENT BACK OFF AND IT WORKED FINE FOR THE REST OF THE DAY. THE NEXT DAY AFTER RUNNING FINE ALL DAY WHILE ON AN EXIT RAMP OF A HIGHWAY MULTIPLE ALERTS BEGAN GOING OFF AND ALL THE WARNING LIGHTS CAME ON AND A MOMENT LATER THE CAR STALLED. IT WOULD NOT EVEN CRANK TO RESTART. THE REAR CAUTION LIGHTS WOULD NOT WORK UNLESS THE KEY WAS TURNED. THE RADIO AND DASH WORK AND LIGHT UP BUT THE POWER WINDOWS WOULDN'T OPERATE.
Aug 01, 2015
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 2 MPH AND TRYING TO MAKE A U-TURN, THE POWER STEERING SEIZED AND THE VEHICLE CAME TO STOP. ALL THE WARNING LAMPS ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,000.
Apr 01, 2015
THERE ARE TIMES WHEN THE CAR WILL SHUT OFF WHILE I AM DRIVING. THE RADIO GOES OFF AND ON, AND THE WARNING OF CHECK STABILITY TRAC, I HAVE VIDEO OF THIS HAPPENING. I HAVE TAKEN IT IN MANY TIMES AND HAVE BEEN TOLD THAT THEY CANNOT DO ANYTHING ABOUT IT BECAUSE THEY CAN REPLICATE WHAT I AM SPEAKING ABOUT. THIS HAS HAPPENED ON MANY OCCASIONS. *TR
Oct 27, 2014
+ 5 more complaints for this component
ELECTRICAL SYSTEM,ENGINE
8 complaints
Vehicle, when parked in garage with key in the ignition, will start all by itself. There have been several times in the past when I could hear the car attempt to start itself unsuccessfully in the garage as well. I run down to remove the key from the ignition when this happens. Idling engine in an enclosed garage can lead to carbon monoxide poisoning to home owner and occupants. Removing key from ignition when parked alleviates problem however this has happened several times now both in and out of garage. One owner vehicle since new, no other keys or objects on key ring/fob when this has happened. Vehicle has 75k miles. Problem began at around 70k miles. Car has been garaged and well cared-for it’s entire life.
Jan 10, 2024
TSB # 16-NA-015 ENGINE STALL OR STUMBLE,IGNITION COIL WIRE FRETTING.I CAN NOT FIGURE OUT WHY THIS IS NOT A SAFETY RECALL.OTHER THAN G.M. NOT INTERESTED IN BEING RESPONSIBLE. MY CAR STALLED WHILE DRIVING AND I HAD NO BRAKES AND NO STEERING.IT DONT TAKE A LOT OF THINKING AS TO WHAT CAN AND WILL HAPPEN WITHOUT BRAKES AND STEERING.MY CAR WAS TOWED TO THE DEALERSHIP AND THE ABOVE ISSUE WAS CONFIRMED.THE TSB WAS ISSUED 1-21-2016 AND ALL 2011-2014 MAY BE AFFECTED.PLEASE ADVISE ME WITH A FOLLOW UP ON THIS MAJOR PROBLEM. THIS IS MY SECOND REPORT ON THIS WITH NO RESPONSE.THIS WONT GO AWAY BY IGNORING THE ISSUE.LETS TAKE CARE OF THIS BEFORE ACCIDENTS.
Oct 16, 2021
IN REGARDS TO TSB # 16-NA-015 ENGINE STALL OR STUMBLE. IGNITION COIL WIRE FRETTING.THIS PROBLEM IS DANGEROUS AND CAN HAPPEN AT ANY GIVEN TIME WHILE DRIVING WITHOUT WARNING AND DTC CODES. (CHECK ENGINE LIGHT) . WHEN THE CARS STALL YOU HAVE NO POWER STEERING AND NO POWER BRAKES AND COULD AND WILL CAUSE AN ACCIDENT IF IT HAS`NT HAPPENED AS OF YET .RESULTING IN INJURY AND OR DEATH. WITH MINIMAL RESEARCH I HAVE FOUND THIS IS A KNOWN AND ONGOING GLOBAL ISSUE THAT G.M. HAS KNOWN ABOUT SINCE 1-21-2016.ALL THESE CARS NEED TO BE RECALLED AND REPAIRED PRIOR TO ANYBODY LOSING THERE LIFE.
Jun 23, 2021
ENGINE OVERHEATING AFTER 10 MINUTES OF DRIVING, CAR ENGINE USED TO STOP WHILE DRIVING AND HAVE MULTIPLE REPAIRS TO FIX VEHICLE AFTER MY MOM PASSED. I HAVE SPENT OVER $5,000 IN REPAIRS EASILY FOR THIS VEHICLE AND SAME ISSUE AND NOT EVEN CHEVY DEALERSHIP ABLE TO FIX
Sep 16, 2020
COOLANT IS LEAKING AND NEEDING TO BE REFILLED DAILY, SERVICE ENGINE LIGHT ON EVERYDAY. 'ENGINE HOT, CAR NEEDS TO IDLE' COMES ON ANYTIME YOU DRIVE IT. ENGINE POWERED REDUCED. AS FOR ELECTRICAL, WHILE FRONT PANEL WILL GO BLACK AND EVERYTHING WILL SHUT DOWN FOR A COUPLE HOURS OR EVEN DAYS.
Sep 10, 2019
+ 3 more complaints for this component
POWER TRAIN,ENGINE
8 complaints
The Water pump failed causing my car to almost stall out and overheating losing power and almost causing me to get hit
Aug 29, 2023
COULD PUSH THE GAS PEDAL TO THE FLOOR AND IT WON'T ACCELERATE. PRESSING THE GAS WITH NORMAL PRESSURE MAKES THE RPM'S INCREASE VERY QUICKLY AND THE CAR EITHER WON'T ACCELERATE OR WILL ACCELERATE VERY SLOWLY. THE ENGINE LIGHT WAS ON PREVIOUSLY FOR TWO DAYS AND THEN SHUT OFF AND HASN'T COME BACK ON YET. I THINK IT IS THE TURBO. UNKNOWN CAUSE.
Jan 16, 2019
ENGINE LIGHT CAME ON, AIR LEAK CAME FROM VALVE COVER. APPARENTLY THE COVER AND MANIFOLD WENT BAD. THERE NEEDS TO BE A RECALL AND PERMANENT FIX ON THIS IMMEDIATELY. TOO MANY OF THESE CARS ARE BEING SOLD, TOO MUCH MONEY IS BEING MADE NOT TO HAVE A FIX FOR THIS. MY CAR IS 16,000 MILES OUT OF WARRANTY. RIDICULOUS!
Oct 04, 2018
MY CHECK ENGINE LIGHT TURNED ON, SO I TOOK IT IN AND THEY SAID THE VALVE COVER NEEDED TO BE REPLACE. THE COST WAS $280.00 TO REPLACE IT. WHEN STARTING THE CAR THERE IS A LOUD CLANKING NOISE. THIS ONLY HAPPENS WHEN STARTING THE CAR. WE THOUGHT REPLACING THE VALVE COVER WOULD CORRECT THIS ISSUE, BUT IT DID NOT. THE CAR STILL HAS A REALLY LOUD CLANKING NOISE. ONCE THE CAR IS MOVING IT DRIVES FINE. (MANUAL SHIFT CAR) HOWEVER OUR FEARS ARE THAT IF SOMETHING BREAKS WHILE DRIVING DOWN THE FREEWAY, THAT IT COULD CAUSE ENGINE LOSS OR WORSE FREEZE IN THE MIDDLE OF CARS DRIVING 75MPH AND CAUSE A SEVER ACCIDENT. CAN Y'ALL PLEASE CHECK INTO THIS AND LET ME KNOW IF THERE HAS BEEN ANY RECALLS WITH THIS ISSUE?
Jul 07, 2018
MY 2013 CHEVY CRUZE THAT HAD 80000 MILES ON IT HEAD GASKETS ARE BLOWN OUT ALONG WITH THE BOLTS AND COOLING SYSTEM. UPON REVIEWING OTHER COMPLAINTS AND SPEAKING TO OTHERS THIS SEEMS TO BE A PROBLEM. THE CAR HAD REGULAR TUNE-UPS AND OIL CHANGES ALONG WITH A ENGINE FLUSH. I HAVE ATTACHED A COPY OF THE ESTIMATE TO REPAIR THE GASKETS. THE SHOP ALSO INFORMED ME THAT IF I WANTED THE COOLANT SYSTEM FIXED AND IT IS ON RECALL THAT THEY WOULD FIX AROUND THE COOLANT SYSTEM ...SEND THE CAR TO THE DEALERSHIP TO REPAIR THE RECALL AND SEND THE CAR BACK TO THEM TO FINISH REPAIRS. I HAVE ONLY HAD THE CAR 4 YEARS AND WHEN I PURCHASED IT THE CAR ONLY HAD 10000 MILES AND FOR THIS TO HAPPEN THIS EARLY IN A CAR IS A PROBLEM.
Apr 11, 2018
+ 3 more complaints for this component
STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
8 complaints
CAR SHUTS OFF COMPLETELY.AFTER 10 MINUTES WILL RESTART.STEERING LOCKS UP WHILE DRIVNG.STABLI CONTROL COMES ON.LOSS OF ALMOST AL L POWER.HAPPEN IN DRIVEWAY.WHILE DRIVING TURNING .LOSS OF POWER SO THAT CAR WONT MOVE.
Apr 10, 2018
WHILE DRIVING, POWER STEERING LOCKED UP, CAR TURNED OFF AND THEN BACK ON. THE RADIO TURNED OFF AND THEN BACK ON AND CLOSE DRIVER WINDOW LIT UP. THIS HAS HAPPENED ON 4 DIFFERENT OCCASIONS NOW. STEERING LOCKED UP WHILE ON I-95. RADIO ON AND OFF WHILE TURNING ONTO HIGHWAY AND WINDOW MESSAGE WHILE CAR WAS STATIONARY.
Jun 16, 2017
WHILE DRIVING TO WORK ON THE HIGHWAY MY RADIO WILL TURN OFF AND ON MULTIPLE TIMES AND MY STABILITY CONTROL WILL TURN OFF AND IT WILL BE HARD TO TURN THE VEHICAL. A WARNING COMES ON THE INFORMATION SCREEN SAYING CHECK STABILITY CONTROL AND ALSO CHECK POWER STEERING. IT HAS HAPPENED MULTIPLE TIMES IT HAVE HAPPENED TODAY AS WELL AS I WAS DRIVING ON THE FEEDER
May 21, 2017
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT THE STABILITY CONTROL WARNING INDICATOR FLASHED, THE RADIO SHORTED, AND VARIOUS WARNING INDICATORS FLASHED. THE STEERING WHEEL SEIZED EACH TIME THE FAILURES OCCURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURES. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
Nov 30, 2016
ROUGHLY 6 WEEKS AFTER PURCHASING THIS VEHICLE, I STARTED HAVING INCIDENTS WHERE THE RADIO WOULD CUT OUT FOR 2-3 SECONDS AND THE INFOTAINMENT SCREEN WOULD GO BLANK. AT THE SAME TIME, THE "SERVICE STABILITRAK" MESSAGE MOMENTARILY APPEARS ON THE INSTRUMENT PANEL. THERE ISN'T A TREND TO WHEN THIS HAPPENS. SOMETIMES IT WON'T HAPPEN FOR A WEEK, OTHER TIMES IT WILL HAPPEN MULTIPLE TIMES IN A SINGLE DRIVE. LAST WEEK, THIS HAPPENED AND I ALSO LOST POWER STEERING AND COULD NOT STEER FOR WHAT FELT LIKE A COUPLE SECONDS. BASED ON THE CHEVROLET CRUZE CUSTOMER FORUM, THIS IS A FAIRLY COMMON PROBLEM AND OTHER'S HAVE ALSO LOST POWER STEERING PULLING OUT OF A PARKING LOT. THERE IS NOT A RECALL FOR MY SPECIFIC VEHICLE OR A PERMANENT CORRECTIVE ACTION THAT I'VE FOUND. IT HAS BECOME A SAFETY CONCERN AND GM SHOULD TAKE RESPONSIBILITY AND RECALL THE AFFECTED VEHICLES BEFORE POWER STEERING IS LOST AT HIGHER SPEEDS.
Sep 22, 2016
+ 3 more complaints for this component
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
7 complaints
The whole head shot off while driving. Now the car is making a farting noise when I accelerate or if u sit idle for longer than 15 mins. No oil leak but I’m using an additional $200 in oil between oil changes
Aug 06, 2021
MY 20 YR OLD DAUGHTER BOUGHT THIS CAR IN MAY 2020. SHE HAD IT 1 WEEK AND ENDED UP BROKEN DOWN ON THE SIDE OF THE ROAD THE INTERSTATE, 3-1/2 HRS AWAY AT SCHOOL BECAUSE THE CATALYTIC CONVERTER WENT OUT. 2 WEEKS AND A NEW CATALYTIC CONVERTER, I AM ON THE SIDE OF THE ROAD BECAUSE SHE COULDN'T STAY AND WAIT FOR IT, AND WE WOULDN'T LET HER TAKE IT UNTIL WE KNEW IT WAS RIGHT. ANOTHER 4 WEEKS LATER, REPLACED THE MOTOR AND CATALYTIC CONVERTER AGAIN, AND THE CHECK ENGINE LIGHT COMES BACK ON WITHIN 2 WEEKS AND LEAVES ME STRANDED ON THE HIGHWAY ONCE AGAIN! THIS TIME THE READING SHOWED ONLY AN O2 SENSOR SO MY HUSBAND CHANGED IT. THE CAR RAN FINE FOR A WHILE, THEN THE CHECK ENGINE LIGHT CAME BACK ON. NOT LONG AFTER THIS, THE STABILITRAK WARNING LIGHT ALSO CAME ON AND SO THERE ARE 13 ERROR CODES COMING UP! WE HAVE ALWAYS BEEN A CHEVROLET FAMILY, BUT NOT ANYMORE! THIS HAS RUINED US! AND WHEN/IF WE CAN GET IT RUNNING WELL ENOUGH TO GET RID OF IT, IT IS GONE! THE ERROR CODES ATTACHED ARE FROM JULY & SEPTEMBER 2020. I DIDN'T GET A PICTURE THE LAST COUPLE OF TIMES THAT MY HUSBAND CHECKED IT. GENERAL MOTORS THERE ARE HUNDREDS OF COMPLAINTS. AND THAT'S JUST THE ONES WHO ACTUALLY TAKE THE TIME TO HUNT THE NHTSA DOWN AND FILE A COMPLAINT. NOT EVERYONE WILL DO SO! I PERSONALLY KNOW OF AT LEAST ONE OTHER PERSON IN MY HOMETOWN (OF LESS THAN 20,000) THAT OWNS A 2013 CRUZE THAT IS HAVING THE EXACT SAME PROBLEMS! I KNOW WE ARE JUST LITTLE PEOPLE TO YOU. BUT THESE ARE OUR LIVES! IF WE COULD AFFORD TO DRIVE A HIGH-PRICED, TOP-OF-THE-LINE VEHICLE, TRUST ME, WE WOULD!
Mar 03, 2021
MY 20 YR OLD DAUGHTER BOUGHT THIS CAR IN MAY 2020. SHE HAD IT 1 WEEK AND ENDED UP BROKEN DOWN ON THE SIDE OF THE ROAD THE INTERSTATE, 3-1/2 HRS AWAY AT SCHOOL BECAUSE THE CATALYTIC CONVERTER WENT OUT. 2 WEEKS AND A NEW CATALYTIC CONVERTER, I AM ON THE SIDE OF THE ROAD BECAUSE SHE COULDN'T STAY AND WAIT FOR IT, AND WE WOULDN'T LET HER TAKE IT UNTIL WE KNEW IT WAS RIGHT. ANOTHER 4 WEEKS LATER, REPLACED THE MOTOR AND CATALYTIC CONVERTER AGAIN, AND THE CHECK ENGINE LIGHT COMES BACK ON WITHIN 2 WEEKS AND LEAVES ME STRANDED ON THE HIGHWAY ONCE AGAIN! THIS TIME THE READING SHOWED ONLY AN O2 SENSOR SO MY HUSBAND CHANGED IT. THE CAR RAN FINE FOR A WHILE, THEN THE CHECK ENGINE LIGHT CAME BACK ON. NOT LONG AFTER THIS, THE STABILITRAK WARNING LIGHT ALSO CAME ON AND SO THERE ARE 13 ERROR CODES COMING UP! WE HAVE ALWAYS BEEN A CHEVROLET FAMILY, BUT NOT ANYMORE! THIS HAS RUINED US! AND WHEN/IF WE CAN GET IT RUNNING WELL ENOUGH TO GET RID OF IT, IT IS GONE! THE ERROR CODES ATTACHED ARE FROM JULY & SEPTEMBER 2020. I DIDN'T GET A PICTURE THE LAST COUPLE OF TIMES THAT MY HUSBAND CHECKED IT. GENERAL MOTORS THERE ARE HUNDREDS OF COMPLAINTS. AND THAT'S JUST THE ONES WHO ACTUALLY TAKE THE TIME TO HUNT THE NHTSA DOWN AND FILE A COMPLAINT. NOT EVERYONE WILL DO SO! I PERSONALLY KNOW OF AT LEAST ONE OTHER PERSON IN MY HOMETOWN (OF LESS THAN 20,000) THAT OWNS A 2013 CRUZE THAT IS HAVING THE EXACT SAME PROBLEMS! I KNOW WE ARE JUST LITTLE PEOPLE TO YOU. BUT THESE ARE OUR LIVES! IF WE COULD AFFORD TO DRIVE A HIGH-PRICED, TOP-OF-THE-LINE VEHICLE, TRUST ME, WE WOULD!
Mar 03, 2021
CAR HAS LEAKED OIL AND COOLANT SINCE I GOT IT. CONSTANTLY OVER HEATS. LOSS OF POWER. ENGINE REVS AND JUMPS. CONSTANT REPLACEMENTS NOTHING WORKS.
Feb 19, 2021
THE CAR HAS SOME KIND OF ELECTRICAL PROBLEMS. THE CHECK ENGINE LIGHT GOES ON AND I TAKE THE CAR BACK TO THE DEALER AND GET PROBLEMS FIXED, AND WITHIN A MONTH THE CHECK ENGINE LIGHT COMES ON AGAIN, AND THERE ARE NEW PROBLEMS WITH THE CAR. WHEN THOSE PROBLEMS GET FIXED, THE CHECK ENGINE LIGHT COMES ON AGAIN WITHIN A MONTH. THIS IS A CYCLE THAT KEEPS GOING. THE CHECK ENGINE LIGHT COMES ON AT DIFFERENT TIMES, USUALLY WHILE DRIVING. I BELIEVE THE ELECTRICAL SYSTEM IS CAUSING CASCADING FAILURES IN DIFFERENT SYSTEMS.
Dec 29, 2020
+ 2 more complaints for this component
POWER TRAIN,ELECTRICAL SYSTEM
7 complaints
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED AFTER SHIFTING TO PARK AND EXITED THE VEHICLE, IT BEGAN TO ROLL AWAY WHILE THE KEY WAS REMOVED FROM THE IGNITION WITHOUT WARNING. THE CONTACT HAD TO QUICKLY RE-ENTER THE VEHICLE AND DEPRESS THE EMERGENCY BRAKE IN ORDER TO STOP THE VEHICLE FROM ROLLING AWAY. SHORTLY AFTER THE CONTACT ATTEMPTED TO RESTART THE VEHICLE AND THE FAILURE REOCCURRED. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TEST. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,000. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 16V502000 (ELECTRICAL SYSTEM, POWER TRAIN).
Feb 26, 2020
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHEN THE CONTACT ATTEMPTED TO TURN OFF THE VEHICLE, IT FAILED TO TURN OFF. IN ORDER TO TURN OFF THE VEHICLE, THE CONTACT HAD TO TAKE THE GEAR SHIFTER OUT OF THE PARK POSITION THREE TIMES AND THEN PLACE IT BACK IN PARK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.
Feb 27, 2018
AT RANDOM CAR WILL IDLE UP AND DOWN AND RPMS WILL JUMP. THIS HAPPENS WHEN JUST CRANKED AND AFTER DRIVEN AND SITTING STILL IN IDLE. ALSO, AT RANDOM WHEN TRYING TO CRANK THE CAR IT SEEMS TO GET STUCK AND I WILL HAVE TO RETURN THE IGNITION IN ORDER TO GET THE MOTOR TO FULLY TURN OVER.
Dec 29, 2016
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE THE VEHICLE WAS PARKED WITH THE KEY REMOVED FROM THE IGNITION, IT ROLLED AWAY TWICE WITHIN 24 HOURS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V502000 (ELECTRICAL SYSTEM, POWER TRAIN). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.
Sep 07, 2016
I BOUGHT MY 2013 CRUZE IN JUNE 2014, WITH AROUND 40K MILES ON IT. IN SEPTEMBER THE CAR BEGAN HAVING ISSUES. AT FIRST IT WAS JUST THAT THE RADIO AND ALL DASH LIGHTS WOULD SHUT OFF. THEN I HAD MULTIPLE SERVICE LIGHTS THAT WOULD FLASH RANDOMLY. THOSE INCLUDED STABILITRAK, TRACTION CONTROL, POWER STEERING AND SECURITY SYSTEM. AT ONE POINT, WHILE DRIVING IN A PARKING LOT, MY POWER STEERING COMPLETELY LOCKED UP. MY CAR EVENTUALLY STOPPED STARTING. I WAS STRANDED AT SCHOOL AND HAD TO CALL A TOW TRUCK. WHEN THIS HAPPENED, MY KEY ACTUALLY GOT STUCK IN THE IGNITION. I WAS ABLE TO JUMP THE CAR AFTER SEVERAL MINUTES OF TRYING, BUT IT WOULD NOT KEEP POWER. I HAD IT TOWED TO THE DEALERSHIP, BUT THEY WERE NOT ABLE TO FIND ANYTHING WRONG WITH IT (NO CODES EVEN CAME UP ON THE COMPUTER) AND IT RAN JUST FINE FOR THEM. I DROVE THE CAR HOME, AND THE NEXT DAY HAD THE SAME PROBLEM. THIS TIME AFTER ABOUT 30 MINUTES OF TRYING TO GET THE CAR TO START, IT DID, SO I DROVE IT STRAIGHT TO A CHEVY SHOP. AGAIN, THEY COULDN'T FIND ANY CODES, BUT SAID THEY REPLACED SOME WIRING AND CLEARED THE COMPUTER. I DIDN'T HAVE ANYMORE PROBLEMS UNTIL LAST WEEK, WHEN IT ALL STARTED HAPPENING AGAIN. I'VE HAD THE POWER STEERING LOCK UP ON ME IN THE MIDDLE OF AN INTERSECTION! THE WEIRD THING IS, WHEN MY CAR DOESN'T WANT TO START, ALL I HAVE TO DO IS USE THE LITTLE ELECTRICAL KNOB THAT MOVES THE DRIVERS SIDE SEAT BACK AND FORTH, AND EVERYTHING FIRES UP. GM NEEDS TO FIGURE THIS OUT BECAUSE IT'S BOUND TO KILL SOMEONE! *TR
Jan 09, 2015
+ 2 more complaints for this component
VISIBILITY
6 complaints
The contact owns a 2013 Chevrolet Cruze. The contact stated while driving 25 MPH, the defroster became inoperable while driving in inclement weather. There were no warning lights illuminated. The vehicle was not taken to be diagnosed or repaired. Neither the dealer nor the manufacturer had been notified of the failure. The failure mileage was 53,775. The VIN was not available.
Mar 10, 2022
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 60 MPH IN INCLEMENT WEATHER, THE WINDSHIELD WIPERS BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO JEFF WYLER EASTGATE AUTO MALL (1117 OH-32, BATAVIA, OH 45103, (513) 752-3447) WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD WIPER MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.
Jun 27, 2018
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 35 MPH, THE WINDOWS STARTED TO FOG UP AND THE CONTACT NOTICED THAT THE BLOWER MOTOR FAILED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BLOWER MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Jan 06, 2016
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 35 MPH, THE GLASS SUN ROOF EXPLODED WITHOUT WARNING. THE VEHICLE WAS DRIVEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 72,686.
Aug 14, 2015
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT THE FRONT DEFROSTER FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE BLEND DOOR FAILED TO OPEN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 44,300. UPDATED 4/16/15*CN UPDATED 04/21/15*JB
Mar 02, 2015
+ 1 more complaint for this component
STEERING,ELECTRONIC STABILITY CONTROL (ESC)
6 complaints
THE CAR WOULD BECOME HARD TO STEER AND CONTROL. ABS AND TRACTION CONTROL IN STABILITY CONTROL WARNING LIGHTS FLASHING. THIS HAPPENS WITHOUT WARNING CAN HAPPEN AT ANY SPEED HIGHWAY ORE CITY. THE TIMES THIS HAS OCCURRED WAS ON THE HIGHWAY. (THIS IS A TSB I LATER FOUND BUT THE COULD EASILY CAUSED A CRASH ON ACCIDENT)
Jun 15, 2019
POWER STEERING WENT OUT WHILE MAKING A TURN IN A PARKING LOT AND BOTH POWER STEERING LIGHT, AND STABILI TRAK LIGHT CAME ON. I COULD BARELY CONTROL THE STEERING WHEEL. LATER THAT DAY CAR WAS BACK TO NORMAL.
Feb 05, 2018
MY CHEVY CRUZE STABILITY TRACK CONTROL SYSTEM MALFUNCTIONS AND MY CAR LOSES POWER AND I LOSE STEERING CONTROL AND MUST PULL OVER ON THE FREEWAY. IT HAS HAPPENED 5 TIMES. PLUS MY STEREO GOES OUT. MY CHEVY DEALER SAID IT IS NOT COVERED BECAUSE MY WARRANTY HAS EXPIRED. MUST PAY OVER $400 TO REPAIR THE FAULTY INDICATOR. THIS IS A HUGE SAFETY PROBLEM BECAUSE IT CAN HAPPEN WHEN I AM ON THE FREEWAY GOING 65 MPH AND MY CAR DECELERATES DOWN TO 40 MPH AND I COULD CRASH? IT HAS HAPPENED TWICE ON THE FREEWAY AND THREE TIMES ON THE CITY STREET.
Aug 07, 2017
WHILE DRIVING ON THE HIGHWAY STEERING LOCKED UP. TWO DAY AFTER POWER STEERING LIGHT AND STABILLTRAK LIGHTS WERE ON
May 09, 2017
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 60 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING AND SERVICE STABILITRAC WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.
Feb 15, 2017
+ 1 more complaint for this component
VEHICLE SPEED CONTROL
6 complaints
I WAS DRIVING ON THE INTERSTATE AND THE CAR LOST ALL POWER IN A VERY REMOTE PART ON THE INTERSTATE. THIS WAS AT 9 O'CLOCK PM ON A SUNDAY. THE CAR WOULD NOT ACCELERATE PAST 5 MPH. HAD TO TAKE THE BATTERY CONNECTORS OFF TO CLEAR THE CODES AND THEN WAS ABLE TO SLOWLY DRIVE HOME. COULD NOT GO MORE THAN 50 MPH OR THE ENGINE WOULD JUMP AND THE CAR WOULD DECELERATE. AGAIN, I WAS ON I-10, AT 9PM, 6 HOURS AWAY FROM HOME. WHEN I GOT BACK TO TOWN, I TOOK THE CAR TO GET SERVICED AND WHEN I GOT THE CAR BACK THE FIRST TIME, I PULLED OUT INTO TRAFFIC AND THE CAR STILL WOULD NOT ACCELERATE. TOOK THE CAR BACK TO THE DEALERSHIP AND WHEN THEY SAID IT WAS READY FOR PICKUP, THE CHECK ENGINE LIGHT CAME BACK ON. LEFT THE CAR AT THE DEALERSHIP TO GET SERVICED AGAIN. PICKED UP THE CAR THIS PAST SATURDAY AND WHEN I WENT TO DRIVE IT ON SUNDAY, THE CHECK ENGINE LIGHT CAME BACK ON. WILL BE DROPPING THE CAR OFF AGAIN AT THE DEALERSHIP AFTER WORK.
May 15, 2017
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. UPON ACCELERATION, THE VEHICLE HESITATED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Aug 24, 2016
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE SPEED REDUCED WITHOUT WARNING AND THE CONTACT WAS UNABLE TO ACCELERATE. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE AND THE FAILURE RECURRED. THE CONTACT STATED THAT SHE HAD TO RESET THE COMPUTER AND WAS ABLE TO ACCELERATE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,300.
Dec 03, 2014
WHILE ATTEMPTING TO ACCELERATE FROM A COMPLETE STOP OR WHILE ENTERING A HIGHWAY, VEHICLE PAUSES AND DOES NOT WANT TO GO AND THEN DECIDES TO JOLT VEHICLE AND ACCELERATE RAPIDLY. VEHICLE WAS TAKEN TO CHEVROLET DEALER WHO STATED NO COMPUTER ISSUE WAS FOUND HOWEVER THEY DID NOT TEST DRIVE IT AS REQUESTED EITHER. *TR
Aug 26, 2014
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED WHILE SHIFTING INTO REVERSE OR DRIVE GEAR THE VEHICLE ACCELERATED WITHOUT MANUAL FORCE ON FOUR OCCASIONS. THE CONTACT WAS ABLE TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Sep 12, 2013
+ 1 more complaint for this component
FUEL/PROPULSION SYSTEM
5 complaints
STARTING SMELLING A VERY STRONG SMELL EVERYTIME I WOULD TURN ON THE HEATER AND AIR. HAD THIS SMELL ONE TIME BEFORE AND COST ME RIGHT AT $700.00 DOLLARS TO FIX. NOW THIS IS GOING TO COST ME RIGHT AT $1500.00 DOLLARS TO FIX. THE SMELL IS MAKING ME SICK TO MY STOMACH. CAN'T BELEIVE THIS IS HAPPENING.
Dec 15, 2020
OUT OF NO WHERE THE ENGINE STARTS TO SPUTTER WHILE SITTING IN IDLE ON THE 2013 CHEVROLET CRUZE. IT IS THE VALVE COVER, LETTING IN TOO MUCH AIR TO THE FUEL SYSTEM CAUSING THE ENGINE TO SPUTTER TO TRY TO CORRECT WHICH, IF NOT TAKEN CARE OF IMMEDIATELY, CAUSES THE CRANK SHAFT TO GO BAD WHICH MAKES YOUR CAR SOUND LIKE YOU SHOULD BE ON THE JETSONS. THERE ARE A NUMBER OF THIS SAME COMPLAINT OVER THE INTERNET AND WANTED TO MAKE YOU AWARE AS I AM NOW HAVING THIS SAME ISSUE.
Aug 16, 2019
THE INTAKE MANIFOLD IS BAD ON A CAR THAT HAS 58,000 MILES ON IT. EVERY MECHANIC WE TOOK IT TOOK SAID IT'S A COMMON PROBLEM WITH THIS CAR. THE CAR HAS NO GET UP AND GO AND IT IDLES HARD.
Sep 04, 2018
I SMELLED GAS LEAKING AND WHEN I LOOKED UNDER THE HOOD WITH THE ENGINE RUNNING I SAW GAS SPRAYING THE BACK OF MY CAR. IT APPEARED TO BE LEAKING FROM THE HOSE WHERE THE CONNECTER WAS NEXT TO WHAT MAY BE THE FUEL FILTER. THIS CAR IS 5 YEARS OLD WITH 30,375 MILES. I WAS TOLD THE PART IS ON THE NATIONAL BACK ORDER LIST WITH NO IDEAL WHEN IT WILL BE AVAILABLE.
Aug 10, 2018
I HAD MY SPARK PLUGS CHANGED THE DAY BEFORE ON THE 7/06/2018 AS I WAS DRIVING ON HIGHWAY TO TAKE MY GRANDDAUGHTER TO CENTRAL STATE UNIVERSITY MY CAR STARTED TO SOUND LIKE A BIRD WHEN I PRESS ON THE ACCELERATOR IT STARTED TO SINGING. SO I MADE IT BACK HOME, BUT SOUND IT HAD PICKED UP, SO I CALLED BACK TO MACHANIC AND THEY TOLD ME TO BRING IT BACK IN AND THEY CHECKED AND SAID IT WAS MY WATER PUMP I BELIEVE. BECAUSE OF WHERE IT WAS DRIPPING. THEY TOLD ME WHAT IT WILL COST TO GET IT FIXED, THEY TOLD ME TO KEEP SOME WATER IN AS WELL ANTIFREEZE. SO THAT WHAT I DID, BUT I DON'T HAVE MONEY TO GET IT FIXED RIGHT NOW. THE FIRST PICTURE IS WHAT THEY FIXED WHERE IT SHOWS THE SOLID BLACK CAP, THEY REPLACED A GASKET BUT I DON'T KNOW IF THEU SILLED RIGHT TO KEEP IT LEAKING OR SOMETHING BEHIND WHERE YOU PUT MOTOR OIL IN. THE PICTURE SHOWS WHERE IT IS DRIPPING DOWN.
Jul 22, 2018
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
5 complaints
STABILITRAK AND BRAKE MALFUNCTION
Sep 20, 2020
"TAKATA RECALL"- THE DASH LIGHTS CUT OFF WHILE DRIVING. THE STREERING WHEEL LOCKS UP WHILE THE CAR IN DRIVING AT 70MPH. MESSASGE ABOUT THE ELECTRICAL STABILITY CONTROL POPS UP.
Jul 20, 2018
WHILE DRIVING RADIO CUTS IN AND OUT FOR 5-10 SECONDS, THE INFOTAINMENT SCREEN GOES BLANK, THE SERVICE STABILITRAK LIGHT FLASHES, OTHER WARNING LIGHTS FLASH, AND YOU HAVE TO RAISE THE DRIVER'S WINDOW DOWN AND BACK UP FOR THE INFORMATION SCREEN TO SHOW YOUR SPEED AND MILEAGE WHEN STARTING THE CAR. APPARENTLY THIS IS A COMMON PROBLEM WITH THIS VEHICLE AND ITS ASHAMED THAT GM HAS NOT RECALLED THIS VEHICLE TO FIX THESE ISSUES. HOPEFULLY THEY WILL SOON BEFORE SOMETHING AWFUL HAPPENS TO INNOCENT PEOPLE. BOUGHT THE CAR USED FROM A CAR DEALERSHIP AT A GOOD DEAL, GUESS I KNOW WHY NOW.
Feb 19, 2017
IN A CONVERSATION WITH THE SERVICE DEPARTMENT AT STEVE RAYMAN OF SMYRNA, GA HE SAID THE NEGATIVE BATTERY CABLE CAUSED THE PROBLEMS WITH THE INSTRUMENT PANEL, GAUGES, AND THE STEERING WHEEL JERKING TO THE LEFT. I CHOSE TO CONTACT GENERAL MOTORS BECAUSE I JUST COULD NOT BELIEVE A NEGATIVE CABLE COULD CAUSE SUCH PROBLEMS. AS MENTIONED EARLIER, GM PERSONNEL TOLD ME THAT THREE REMEDIES MADE UP SPECIAL COVERAGE 14311' 1, NEGATIVE BATTERY CABLE NEEDS REPLACEMENT. 2. VOLTAGE REGULATOR NEEDS ADJUSTMENT 3. A SCREW NEEDS TO BE TIGHTENED. IN A SECOND CONVERSATION WITH STEVE RAYMAN PERSONNEL AND GM, BOTH SAID IT WAS THE CABLE AND NOT THE VOLTAGE REGULATORS. THE CAR HAD BEEN IN MY GARAGE FOR THE LAST FEW DAYS WITH A DEAD BATTERY. THIS MORNING I JUMP-STARTED THE VEHICLE; SO, WE CAN ASSUME THE ALTERNATOR WAS WORKING PROPERLY BECAUSE THE CAR CONTINUES TO RUN AFTER DISCONNECTING THE BATTERY CABLES. I DROVE TO THE STORE IN ORDER TO PURCHASE AND REPLACE THE BATTERY I NOTICED THE BATTERY VOLTAGE WAS READING 15.1 VOLTS. AFTER REPLACING THE BATTERY, I WAS RETURNING HOME AND NOTICED THE BATTERY VOLTAGE FLUCTUATED FROM 14.7 WHILE IDLING TO 14.8 WHILE DRIVING. MY QUESTION TO YOU THE ALTERNATOR APPEARS TO WORKING CORRECTLY BY PROVIDING ELECTRICAL POWER TO OPERATE THE CAR WHILE USING A DEAD BATTERY. IF THERE WERE A POWER FLUCTUATION, WOULD IT BE REASONABLE TO ASSUME THE VOLTAGE REGULATOR COULD BE THE PROBLEM. COULD ERRATIC VOLTAGE CAUSE THE INSTRUMENTS TO GO HAYWIRE AND COULD LEAD TO THE CAR'S ENGINE TURNING OFF? COULD SUCH AN OCCURRENCE CAUSE A CATASTROPHE ACCIDENT AND RISK THE LIVE OF ALL VEHICLE OCCUPANTS?
Jan 06, 2016
THE CARS RADIO AND OTHER ELECTRICAL COMPONENTS (EX. ON-STAR, PHONE CHARGERS, USB PRODUCTS) WILL TURN ON AND OFF AT RANDOM. IT OCCURS RANDOMLY AND INTERMITTENTLY. THIS HAS HAPPENED A NUMBER OF OCCASIONS ROUGHLY 15-20 TIMES OVER A COUPLE OF MONTHS. IT MAINLY HAPPENS AT A RED LIGHT AND THEN WILL TURN BACK ON ONCE I ACCELERATE. THIS HAS HAPPENED ON A HIGHWAY GOING 60-70MPH AND THE EVERY LIGHT ON THE DASHBOARD WENT ON AND ON THE DISPLAY SCREEN IT STATED STABLITRAX IS OFF. IMMEDIATELY PRESSED MY ONSTAR BUTTON AND ASKED THEM TO RUN DIAGNOSIS AND THE WHOLE CONVERSATION WAS GOING IN AND OUT OF BEING ABLE TO HEAR THEM. MY RADIO WAS GOING ON AND OFF THE ENTIRE TIME WHEN THE RADIO WAS ON I COULD HEAR WHEN IT WAS OFF AND ALL POWER WAS OFF. WE DID LOSS CONNECTION TO ONSTAR AND I REPRESSED THE BUTTON. I HAVE HAD THEM RUN THEIR "DIAGNOSIS" MULTIPLE TIMES WHEN THIS HAPPENS AND THEY NEVER HAVE ANYTHING COME UP WRONG. THEY ADVISED ME TO TALE THE DEALER. I HAVE BEEN TO THE DEALER WHERE THEY ADVISED ME THAT UNLESS IT WAS HAPPENING AT THAT TIME IT WOULD PRETTY MUCH BE IMPOSSIBLE TO FIGURE OUT THE PROBLEM. I HAVE HEARD SOME CLICKING OR SWITCHING SOUNDS COME FROM UNDER THE HOOD WHILE I HAVE BEEN DRIVING OCCASIONALLY NOT SURE IF AND MY ENGINE TEMP ALWAYS RUNS COLD NOT SURE IF EITHER OF THOSE RELATE. IT WOULD BE NICE TO FEEL SAFE IN MY NEW CAR AND IT WOULD BE NICE TO BE PAYING FOR ONSTAR AND NOT HAVE A DOUBT THEY WOULD BE REACHABLE IF THIS CAUSES A BIGGER PROBLEM! BE SAFE FELLOW CHEVY CRUZE DRIVERS! *TR
Jun 25, 2014
ELECTRONIC STABILITY CONTROL (ESC)
5 complaints
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STARTED TO VIBRATE AND SHAKE ABNORMALLY. DURING THE FAILURE, THE STABILI-TRAC AND CHECK ENGINE WARNING LIGHTS WERE ILLUMINATED. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 100,000.
Sep 10, 2020
I HAVE BEEN HAVING ISSUES WITH MY TURBO CHARGE SYSTEM(S) FOR A COUPLE YEARS. I HAVE BROUGHT MY VEHICLE TO BE SERVICED SEVERAL TIMES AND THOUSANDS OF DOLLARS LATER I'M STILL HAVING THE SAME ISSUE. MY ENGINE LIGHT COMES OFF AND ON SO I HAD TO WAIT UNTIL THE HE LIGHT WAS ON FOR A DIAGNOSIS. I WAS THEN TOLD I NEEDED TO REPLACE MY TURBO BOOST SYSTEM. I HEN ASKED ABOUT THE PREVIOUS REPAIR TO MY TURBO SYSTEM I WAS TOLD THERE WAS MORE THAN ONE. THEN A STABILITRAK/ TRACTION POPS UP PERIODICALLY. ON JUNE 22, MY CAR WOULD NOT START, I COULD NOT REMOVE THE KEY FROM THE IGNITION. THINKING IT WAS THE BATTERY, I GOT A JUMP AND PROCEEDED ON MY WAY. WHEN I WAS LEAVING MY DESTINATION, TO HAD TO JUMP START MY CAR AGAIN. THE ENGINE LIGHT ISN'T ON CURRENTLY , SO I AM UNABLE TO GET ANOTHER DIAGNOSIS. THIS HAS BEEN THE WORSE EXPERIENCE OF MY LIFE. I HAVE BEEN IN CONTACT WITH CHEVROLET DIRECTLY OVER THE PAST COUPLE YEARS AND THEY PROVIDED ABSOLUTELY NO RESOLUTION. MY CAR ISN'T GAINING SPEED.. IT SEEMS TO HESITATE OFTEN AND RUNS EVEN WORSE WITH THE AC RUNNING. I WILL NEVER PURCHASE ANOTHER CHEVY PRODUCT NOR WILL I RECOMMEND THIS MAKE. CHEVY NEED TO MAKE THIS RIGHT. THESE CARS ARE PROVING TO BE DEFECTIVE AND THEY ARE PROVING THEY COULD CARELESS. CHEVY RECEIVED A SUBSTANTIAL STIMULUS PACKAGE, MAKE THINGS RIGHT WITH YOUR COMPANY. *TR
Jun 24, 2020
SERVICE STABLI TRAC AND SERVICE TRACTION CONTROL COME ON. CAR IS 'CHUGGING' WHEN IN MOTION AND THEN DIES. IGNITION COIL GET BURNT OUT. THIS IS NOW THE 3RD TIME IN A MONTH.
Apr 30, 2020
ALL THE ELECTRICAL COMPONENTS GOING OFF FOR NO REASON. KEY STUCK IN IGNITION AND CAR WILL NOT START. JUST LIKE MOST OTHER COMPLAINTS WITH THIS CAR MOSTLY ELECTRICAL. I JUST GOT THIS CAR FOR MY 16 YEAR OLD DAUGHTER. VERY SCARY THAT THERE IS NOT A RECALL ON THE ELECTRICAL SYSTEM AND THE DEALERS DOES NOT KNOW WHAT IS GOING ON VERY DISAPPOINTING. AND THIS HAS HAPPENED SITTING STILL AND IN MOTION LIKE THE CAR HAS A MIND OF ITS OWN.
Jun 02, 2016
THE CARS RADIO SCREEN WILL GO OUT AND THE STABILI CHECK COMES ON IT HAS HAPPENED MULTIPLE TIMES AND SOMETIMES WITH THAT THE CHECK ENGINE LIGHT WILL COME ON IT HAS HAPPENS ON ALL ROADS HIGHWAYS AND CITY ROADS IN MOTION AND WHEN STOPPED HAVE HAD AN INCIDENT WHEN THE CAR WOULD NOT TURN ON NOTHING WOULD WORK NOT EVEN THE LOCKS FROM INSIDE THE CAR HAVE HAD A LOT OF ISSUES WITH THIS CAR OTHER THAN JUST THIS AND I HAVE NOT EVEN HAD IT A YEAR
Mar 05, 2016
VEHICLE SPEED CONTROL,ENGINE
5 complaints
THE LAST FEW DAYS I HAVE BEEN GETTING MESSAGES ON MY DASH WITH ERRORS SUCH AS 'SERVICE TRACTION CONTROL/SERVICE STABILITRAK'. TOOK MY CAR TO THE DEALERSHIP FOR A DIAGNOSIS CHECK AND WAS TOLD NOTHING SHOWED UP. HOWEVER, THIS MORNING WHILE ON MY COMMUTE TO WORK, I WAS DRIVING ON THE HIGHWAY WHEN ALL OF A SUDDEN MY CAR DECELERATED AND I GOT THE MESSAGE 'ENGINE POWER HAS BEEN REDUCED/SERVICE TRACTION CONTROL/SERVICE STABILITRAK' AND MY CHECK ENGINE LIGHT CAME ON. BECAUSE OF THIS, I WAS FORCED TO PULL ONTO THE SHOULDER OF THE ROAD WHILE ALMOST BEING HIT BY OTHER VEHICLES. THIS WAS EXTREMELY DANGEROUS AND SCARY FOR ME BECAUSE I HAVE NO IDEA WHAT HAPPENED AND IT COULD HAVE COST ME MY LIFE, AS WELL AS OTHERS.
Sep 04, 2019
WHEN DRIVING THE CAR IT LOSES POWER WE HAD IT PUT ON A COMPUTER TO DIAGNOSE THE ISSUES AND ITS THE TURBO. HOWEVER IVE SEEN THERE IS RECALLS FOR THIS. WE HAVE BOUGHT THIS CAR USED WITH ONLY 54,000 MILES ON IT. WE HAD ONE RECALL FIXED ALREADY THAT THE DEALERSHIP WE GOT IT FROM WAS ONCE FIXED BECAUSE OF THIS ISSUE. HOWEVER I DON'T BELIEVE THAT AND NOW IM NOT BELIEVING THIS WAS FIXED EITHER. WE HAVE HAD NOTHING BUT ISSUES WITH THIS CAR AND ITS GETTING RIDICULOUS
Mar 19, 2018
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 35 AND 75 MPH, THE "ENGINE REDUCE POWER" MESSAGE DISPLAYED AS THE ACCELERATOR PEDAL WAS BEING DEPRESSED. THE VEHICLE FAILED TO ACCELERATE. FROM INSIDE THE VEHICLE, THE CONTACT CALLED ON-STAR WHO PROVIDED FAILURE CODE P-2135 (THROTTLE BODY SENSOR). THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY SENSOR NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE FAILURE MILEAGE WAS UNKNOWN.
May 03, 2017
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 35 MPH AND ACCELERATING, THE TACHOMETER SHOWED THAT THE RPM WAS RED-LINED; HOWEVER, THE VEHICLE FAILED TO RESPOND. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. ON SEVERAL OCCASIONS, WHILE STOPPED AT A TRAFFIC LIGHT WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE LUNGED FORWARD. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,719.
Jul 06, 2016
WHILE I WAS STOPPED AT A TRAFFIC LIGHT ALL OF A SUDDEN I RECEIVED THE FOLLOWING WARNINGS: STABILITRAC LIGHT, SERVICE TRACTION CONTROL LIGHT, THE ENGINE LIGHT CAME ON AND THE REDUCE ENGINE POWER WARNING. EVEN THOUGH THE WARNING STATED REDUCE ENGINE POWER, I COULDN'T DRIVE THE CAR. I TURNED THE CAR OFF TWICE, STILL NO POWER WHEN I APPLIED MY FOOT TO THE GAS PEDAL. I CALLED ON-STAR AND HAD MY CAR TOWED TO THE DEALERSHIP. THE THROTTLE BODY WAS REPLACED ON MY CAR, WHICH WAS COVERED UNDER WARRANTY. I NOTICED FROM SEVERAL COMPLAINT SITES THAT THE INCIDENT WITH SUDDEN LOSS OR REDUCED ENGINE POWER IS A COMMON PROBLEM WITH THE CRUZE. I'M A LITTLE AFRAID TO DRIVE MY CAR NOW FOR FEAR THAT THE INCIDENT WILL HAPPEN AGAIN AT A BUSY INTERSECTION. I HOPE THE PROBLEM WITH MY CAR IS RESOLVED WITH THE REPLACEMENT OF THE THROTTLE BODY. *TR
Jan 19, 2015
VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
5 complaints
OK SO I NEEDED A NEW CAR AND WENT AND ENDED UP AT A NICE LOOKING USED CAR LOT AND FINANCED A 2013 CHEVY CRUZE LT. SINCE PURCHASING THE CAR. (AT THIS MOMENT I'VE ONLY HAD THE CAR FOR 23 DAYS) I HAD THE CAR LOOKED OVER BY MY MECHANIC AND EVERYTHING LOOKED GOOD AND FINE. AND SINCE DAY 1 THESE ARE THE RECALLS THAT HAVE BEEN MADE ON THIS VEHICLE BUT NOT FOR MY VIN BUT IS HAPPENING WITH THE CAR IN ORDER FROM WHEN FIRST NOTICED. FIRST I WAS STOPPED AT A RED LIGHT AND THE CAR JERKED FORWARD AND HONESTLY SCARED ME AS IT FELT LIKE I HAD JUST BEEN HIT BY THE CAR BEHIND ME. ( WHICH WASNT THE CASE AS I GOT OUT TO CHECK). WELL THEN AFTER A FEW DAYS IM ON THE INTERSTATA AND DECIDED TO USE THE SPEED CONTROL, AT FIRST IT WAS JUST LIKE YOU WOULD EXPECT IT TO BE BUT AFTER NOT EVEN 5 MINUTES THE CAR STARTS ACTING LIKE IN TAPPING AND RELEASING THE GAS AND WILL NOT STOP UNLESS SPEED CONTROL IS TURNED OFF OR STOPPED. SO THEN I RUN OVER A NAIL AND GO TO REPLACE THE TIRE AND THE MECHANIC LOOKS OVER THE CAR AGAIN AND BRING AN OIL LEAK TO MY ATTTENTION FROM THE OIL PAN AND SHOWN VISIBLE OIL ON THE GASKET. (ALREADY UNDER MY LIMITED DEALER WARRANTY). SO SINCE THEN I HAVE CHECKED THE OIL EVERY DAY JUST TO BE SURE IM NOT RUNNING LOW AND IT WASNT LOW. WELL LIKE A WEEK LATER I MAKE A DRIVE I HAVE ACTUALLY MADE IN THIS CAR ABOUT 6 TIMES ALREADY TO HAVE LUNCH WITH A FRIEND AND WHEN I GET THERE TURN THE CAR OFF AND THEN THE FRIEND IS 10 MIN AWAY SO I RESTART THE CAR FOR THE AC. DIDNT HAVE THE CAR BACK ON FOR 2 MIN AND THE CAR STARTED BEEPING WITH ENGINE OVERHEAT WARNING. TURNED THE CAR OFF AND POPPED HOOD TO CHECK AND FROM THE OVERHEATING I GUESS THERE WAS PRESSURE ON THE HOSE IT JUST POPPED THE HOSE FROM THE CLAMP AND COOLANT WENT EVERY WHERE. HAD BEEN AWAY FROM THE CAR AND CAR WAS COOLED AND ADDED MORE COOLANT TO IT. AND EVERYTHING IS FINE. WELL THEN THE NEXT NIGHT OUT OF NO WHERE THE HEAD GASKET BLEW
Jun 05, 2018
I WAS DRIVING MY CAR ON CITY STREET WHEN ALL OF A SUDDEN, IT LOST ALL POWER. THE CAR SLOWED DOWN AND I WAS STUCK IN A TURNING LANE AT A BUSY INTERSECTION.
Jan 08, 2018
3/22 -- ON MY WAY TO WORK (A BRIEF 5-MILE DRIVE), THE 'CHECK ENGINE' LIGHT CAME ON AND A WARNING ABOUT THE STABILITRAK SYSTEM APPEARED ON MY DASHBOARD DISPLAY SCREEN. THE ENGINE POWER WAS AUTOMATICALLY REDUCED, AND MY CAR WOULD NOT GO BEYOND 25-30 MILES PER HOUR. FORTUNATELY, I HAD EXITED THE HIGHWAY AND HAD JUST TURNED LEFT ONTO A SURFACE STREET. AT THE TIME, IT WAS RAINING, BUT NOT HEAVILY. THIS WAS THE FIRST TIME THAT I HAD STARTED MY CAR THAT DAY, SO THE ENGINE WAS FRESH. I WAS ABLE TO MAKE IT TO WORK; HOWEVER, WHEN I LEFT WORK A COUPLE OF HOURS LATER, THE 'CHECK ENGINE' LIGHT AND STABILITRAK WARNING WERE STILL DISPLAYED. I DROVE STRAIGHT HOME. 3/23 -- WHEN I STARTED MY CAR, THE 'CHECK ENGINE' LIGHT AND STABILITRAK WARNING WERE STILL DISPLAYED. I RAN A COUPLE OF ERRANDS AROUND TOWN, AND NOTHING CHANGED. I DECIDED TO 'REST' MY CAR FOR A DAY OR TWO WHILE I RESEARCHED THE SITUATION AND FIGURED OUT A PLAN. 3/25 -- WHEN I STARTED MY CAR, THE CHECK ENGINE LIGHT WAS STILL ON, BUT THE STABILITRAK WARNING WAS GONE (I.E., MY DASHBOARD DISPLAY APPEARED AS IT NORMALLY WOULD, EXCEPT FOR THE 'CHECK ENGINE' LIGHT). AFTER I HAD DRIVEN MY CAR TO MAKE A COUPLE OF STOPS AROUND TOWN, THE STABILITRAK LIGHT CAME BACK ON. 3/26 -- THERE WERE NO WARNING LIGHTS DISPLAYED AT ALL WHEN I STARTED MY CAR; I WAS ABLE TO DRIVE MY CAR AROUND TOWN DURING THE MORNING WITH NO WARNING LIGHTS COMING BACK ON. 3/27 -- WHEN I DROVE TO WORK, THE 'CHECK ENGINE' LIGHT AND STABILITRAK WARNING WERE NOT ON WHEN I STARTED MY CAR; HOWEVER, THEY DID CAME BACK ON JUST AS I ARRIVED AT WORK (ABOUT 5 MINUTES AFTER I HAD STARTED MY CAR). FOR SAFETY REASONS, REGARDLESS OF WHETHER THE WARNING LIGHTS ARE DISPLAYED OR NOT, I HAVE TAKEN CARE TO DRIVE ONLY WHEN I ABSOLUTELY NEED TO, ONLY ON SURFACE STREETS, AND WITH MY SPEED AT OR BELOW 25 MPH. THIS IS OBVIOUSLY NOT SUSTAINABLE LONG-TERM.
Mar 28, 2017
I HAVE TWO COMPLAINTS ON MY VEHICLE, 1.SEVERAL TIMES THE VEHICLE WENT INTO A LOSS OF ENGINE POWER MODE WHERE IT WAS IN AN IDLE POSITION WITH NO ABILITY TO ACCELERATE, THE DISPLAY SHOWED LOSS OF ENGINE POWER, NO STABILTRACK AND CHECK ENGINE LIGHT. THE VEHICLE WOULD TRANSITION TO A LOSS OF POWER MODE ON THE MAIN ROAD, I HAD TO TURN THE ENGINE OFF, WAIT ABOUT 60 SECONDS AND RESTART, MY POWER WAS RESTORED, THIS HAPPENED ON 3 OCCASIONS. 2. THE SECOND COMPLAINT IS REGARDING THE LOW COOLANT LEVEL, I BROUGHT THE VEHICLE TO A CERTIFIED DEALER AND THEY PUT THE COOLANT SYSTEM UNDER PRESSURE AND DETECTED NO LEAK, THEY ADDED COOLANT SINCE IT WAS VERY LOW AND ASKED ME TO LEAVE THE CAR WITH THEM FOR A DAY OR TWO AND SUGGESTED IT MAY BE THE RADIATOR. I REFUSED AND ASKED THEM TO ADD A DYE TO THE SYSTEM THAT WOULD INDICATE THE LEAK PATH AND I WOULD RETURN THE NEXT DAY, THEY REFUSED.
Mar 06, 2017
MY VEHICLE LOOSES POWER, ENGINE LEAKS, HAVE A NUMBER OF DIFFERENT PROBLEMS WITH THE KEY IN THE SWITCH....THE VEHICLE STARTED SMOKING AND CAUGHT ON FIRE THAN LOOSES POWER ALL THE TIME. I AM AFRAID TO DRIVE THIS CAR BECAUSE I TRAVEL WITH MY FAMILY I HAVE THREE CHILDREN.
Aug 07, 2015
POWER TRAIN,UNKNOWN OR OTHER,ENGINE
4 complaints
I own 3 Chevy Cruze, a 2012, 2013 and 2016. They all partial power down or decelerate while driving. The local Chevy dealers has no recalls for this issue or any other for that matter. Please advise
Jun 07, 2024
I just bought the car and it is over heating and the turbo is acting up high RPMs and not shifting correctly and shakes at 60 mph
Jun 26, 2022
The vehicle keeps going to A/C off due to vehicle running hot. I've gone to the dealer and various shops had the water pump, hoses, outlet housing, thermostat replaced. I still smell coolant leaking and burning off when I open the hood I see the engine and catalytic converter wet and drying off as the wetness evaporates; the smell stays inside the car. The effects of smelling coolant has to be toxic, has any studies been done on long term effects of smelling coolant? I spend a minimum of 3 hours a day in traffic. The problem started around 100k. I also have oil leaking on right axel and somewhere on the engine. I've noticed the1.4l turbo has the same problems why are there recalls on the 1.4L but not the 1.8L? I'm paying out of pocket to get the same repairs done, if the vehicle is unsafe for the 1.4L it should be unsafe for the 1.8L
Dec 31, 2021
I HAVE A 2013 CHEVY CRUZE 1.4L TURBO. THE PAST MONTH OR SO WHEN I AM DRIVING ON AN INCLINE OR HILL IT LOSES POWER AND THE TRACTION CONTROL LIGHT AND STABILITY CONTROL LIGHT COMES ON AND THE CHECK ENGINE LIGHT FLASHES. ABOUT A WEEK AGO I WAS COMING HOME FROM CLASS AND MY CAR LOST POWER AND ALMOST GOT SMASHED BY A SEMI AND TODAY IT LOST POWER AND ALMOST GOT REAR ENDED. HAVE HAD SEVERAL MECHANICS LOOK AT IT AND THEY CAN FIND THE PROBLEM.
Apr 04, 2021
UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
4 complaints
Thermostat keeps alerting me that it's overheating, while constantly guzzling anti-freeze and water. There's no obvious leak, completely dry under the car. The car will shut its self off.
Apr 21, 2023
Countless oil leaks - replaced the valve cover /gasket and solenoids and countless other parts to stop the oil leak when it was coming from the intake manifold PVC system - I even replaced the turbocharger.
Feb 15, 2022
THE RIGHT FRONT HALF SHAFT MAY FRACTURE AND SEPARATE WHILE DRIVING, POTENTIALLY CAUSING THE VEHICLE TO LOSE POWER AND COAST TO A STOP
Dec 04, 2017
TAKATA RECALL SMOKING IN MOTION.ALTERNATOR AND GENERATOR AND TURNING.
Nov 19, 2016
POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
4 complaints
The 2013 Chevy Cruze is prone to overheating and there is always a coolant leak or something related to the coolant/antifreeze that is leaking or not correct. My Chevy Cruze has been leaking coolant profusely and so has my friends who had a Chevy Cruze as well. It is truly a pain to continuously refill the coolant so that the vehicle will not overheat. A recall needs to be in place immediately. I’ve heard this same story on Chevy Cruze a way too many times.
Apr 17, 2023
RECALL: N202299080 THE CRACKS IN THE FAULTY PCV VALVE PREVENTED PROPER AIR INTAKE AND PRESSURIZATION TO AND FROM THE INTAKE ENGINE. BECAUSE THE VEHICLE HAS BEEN OPERATING UNDER THESE STRENUOUS IMPROPER CONDITIONS, THE TURBO HAS NOT BEEN ABLE TO SPOOL PROPERLY IN ACCORDANCE WITH ITS DESIGN AND HAS ALSO BECOME DEFECTIVE/IN NEED OF REPLACEMENT. FAULTY PRESSURIZATION DOES NOT ONLY AFFECT THE PCV VALVE, BUT THE COMPONENTS ON EITHER SIDE OF THE VALVE AND THEIR PROCESSES AS WELL. MY 2013 CHEVY CRUZE NOT ONLY STALLS IN THE MIDDLE OF THE STREET, BUT DIES THERE AND IS A HUGE SAFETY HAZARD TO BOTH MY FAMILY AND THOSE WE SHARE THE ROAD WITH. THIS VEHICLE HAS NEVER BEEN IN AN ACCIDENT OR HAD ANY OTHER COMPLICATIONS, EXCEPT FOR THIS FAULTY PCV VALVE. THE CONDITION HAS EXPOSED MY TURBO AND ENGINE TO IRREGULAR UNWARRANTED PROPULSION MECHANISMS. GM IS HOPING WE'RE IGNORANT ENOUGH TO COVER THOSE COSTS ON OUR OWN. THIS IS WRONG. THEIR FAULTY PART TRIGGERED A SERIES OF SAFETY HAZARDS AND COMPLICATIONS. THEY NEED TO BE HELD ACCOUNTABLE, WE CANNOT SIT BACK OR TURN A BLIND EYE IN THEIR DIRECTION. WE NEED TO STAND UP FOR EACH OTHER AND SPEAK OUT. THANK YOU FOR MAKING OUR SAFETY CONCERNS YOUR PRIORITY!
Nov 13, 2020
THE INTAKE MANIFOLD BECAME CRACKED AND I HAVE RESEARCHED IT HAS BEEN AN ISSUE FOR MANY CHEVY CRUZE BETTWEEN THE YEARS OF 2011-2014. THE VEHICLE HAS A INCREASED AIR FLOW THE RESULTS IN A POOR AIR TO FUEL MIXTUE INSIDE THE COMBUSTION CHAMBER, ALSO ALLOWS OIL TO BLOWBY. THE ISSUE WITH THE INTAKE HAS CAUSED INCREASED OIL CONSUMPTION/ BURNING, RESULTED IN A LOSS OF POWER UPON FIRST TAKE OFF FROM STOP LIGHT. THIS ISSUE HAS CAUSED THE COMPUTER TO ADJUST THE TIMING MORE THAN THE MANUFACTURER ALLOWED LIMIT WHICH HAS RESULTED IN A BENT VALVE AND BAD TIMING
Feb 18, 2020
WOW THIS IS THE BAD CAR EVER I HAVE A LOT FIRST AIR FLOW SENSOR BAD PVC VALVE 2 TIMES NEW
Nov 03, 2018
POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
4 complaints
MY CAR KEPT SAYING "AC OFF DUE TO HIGH ENGINE HEAT" EVEN THOUGH MY CAR WAS NOT READING HOT WHILE DRIVING DOWN THE ROAD. THEN THE CAR WOULD START SMOKING AND BLOW A HOSE AND LIQUID WOULD BE EVERYWHERE. I HAD A BRAND NEW THERMOSTATE PUT IN AND IT STILL DOES THE SAME THING. ALSO A PREVIOUS RECALL ABOUT HOW THE TIRE COULD SEPRATE "TIRE ROD" IS STILL DOING IT AGAIN. I HAD 3 TRANSAXLE SEALS AND A TRANSMISSION SEAL, A MOTOR BLOWER FOR THE A.C ALL REPLACED WITHIN THE FIRST YEAR (STILL UNDER WARRENTY) OF OWNING THIS CAR. THE STABILITY TRACK WILL SHOW UP ON THE SCREEN. BUT I'M TIRED OF WORRYING WHEN MY CAR WILL WANT TO JUST RANDOMLY BLOW HOSES AND START SMOKING AND LEAVE ME STRANDED ON THE SIDE OF THE ROAD! I BOUGHT A CHEAP CAR TO GET ME TO WORK AND MY CRUZE IS SITTING!!
Oct 21, 2020
THIS ISSUE HAS BEEN ONGOING SINCE LAST YEAR. I HAVE BEEN GETTING MESSAGES ON MY DASH WITH ERRORS SUCH AS SERVICE TRACTION CONTROL/SERVICE STABILITRAK. THE CAR SLOWS DOWN TO 5 SPEED AND IT STALLS /JERK WHEN DRIVING. THIS IS NOT SAFE AND I ALMOST GOT INTO AN ACCIDENT BECAUSE OF IT. THIS VEHICLE IS NOT SAFE. TOOK MY CAR TO THE DEALERSHIP FOR A DIAGNOSIS CHECK AND WAS TOLD NOTHING SHOWED UP BUT A LOW BATTERY. I GOT THAT FIXED AND THE CAR IS STILL HAVING THE SAME ISSUE. WHEN DRIVING ON THE HIGHWAY/STREETS/EXPRESSWAYS WHEN ALL OF A SUDDEN MY CAR DECELERATED AND I GOT THE MESSAGE ENGINE POWER HAS BEEN REDUCED/SERVICE TRACTION CONTROL/SERVICE STABILITRAK AS WELL AS MY CHECK ENGINE LIGHT CAME ON. BECAUSE OF THIS, I WAS FORCED TO PULLOVER WHILE ALMOST BEING HIT BY OTHER VEHICLES. THIS WAS EXTREMELY DANGEROUS AND SCARY FOR ME BECAUSE I HAVE NO IDEA WHAT HAPPENED AND IT COULD HAVE COST ME MY LIFE, AS WELL AS OTHERS. I HAVE TAKEN THE VEHICLE TO CHEVY AND FIRESTONE AUTO COMPLETE AND NO ONE KNOWS WHY THIS IS HAPPENING. *TR
Jun 18, 2020
I HAVE TAKEN MY CAR IN WITH THE CHECK ENGINE LIGHT. THEY SAID IT WAS DUE TO A OIL CAP. I CALLED AND THEY INFORMED ME THAT THEY COULD NOT FIND ANYTHING WRONG. SINCE THEN THE ENGINE LIGHT HAS BEEN ON AND OFF AND NOW THE TRACTION CONTROL LIGHT IS ON AND THE ENGINE REVS VERY HIGH.
Aug 10, 2017
STABILITRAK CHECK ENGINE LIGHT TURNED ON CAR OVERHEATED AND THE CAR SLOWED DOWN AND TURNED OFF WHILE ON THE HIGHWAY IN COULDN'T RESTART THE CAR HAD IT TOWED TO THE DEALERSHIP AND THEY WANTED TO CHARGE FOR REPAIRS WHICH WE ARE NOT GOING TO PAY FOR MANUFACTURING DEFECTS I HAVE A 2013 CHEVY CRUISE.
Jul 16, 2016
ELECTRONIC STABILITY CONTROL (ESC),ENGINE
4 complaints
THE STABILITY CONTROL GOES OFF DUE TO A AIR LEAK IN THE AIR VALVE CAUSING LOSE OF STEERING POWER WHICH HAS OCCURED WHILE DRIVING THE STEERING WHEEL BECOMES IMPOSSIBLE TO STEER WHEN THIS HAPPENS
Aug 11, 2020
THE CAR WAS IN MOTION ON A HIGHWAY. WHEN ACCELERATING THE CAR SPUTTERED A BIT THEN THE CHECK ENGINE LIGHT STARTED TO BLINK AND TRACTION LIGHT CAME ON. ALSO MADE A CERTAIN WHINING NOISE. A MESSAGE POPPED UP STATING STABILITRAK SERVICE.
Jul 30, 2020
I WENT TO THE DEALERSHIP SERVICE CENTER WHERE I BOUGHT MY CAR BECAUSE MY STABILITRAK WAS TURNING ON AND OFF ON THEIR SELF SI I REPORT IT AND WHEN I WAS THERE THEY TOLD ME MY COOLANT HAD A LEAKING AND NEED TO BE REPLACED AS LONG SOME HOSE AND OTHER PARTS AS WATER PUMP THAT A WAS ALSO UNDER A RECALL TO BUT THEY CHARGED ME $ 697.95 WHERE THEY SHOULDN'T CUZ I WAS A RECALL COVER UNDER SPECIAL WARRANTY MY CAR HAVE SO I REPORT IT TO GM WHERE AN INVESTIGATION IS BEING DONE TO THEY CAN REFUND MY MONEY AND I HAVE PROOF OF ALL WAS DONE TO MY CAR BECAUSE I FEEL IS AN ABUSED TOWARD CHEVROLET JERSEY CITY, NJ DOINGVTHIS TO ME AND IMAGINE HOW MANY THEY ALREADY HAD DONE IT. SOMETHING NEED TO BE DONE IMMEDIATELY... IF PAPERWORK NEED TO BE PROVIDE I HAVE IT TO BE FAX.
Mar 07, 2018
WHEN MY HUSBAND AND DRIVE THE CAR AND TURN IT OFF THE CAR TRIES TO RE-CRANK ON ITS OWN. IT HAS HAPPENED NUMEROUS TIMES. ALSO, MY COUSIN WITNESS IT ONE DAY AFTER I TURNED THE CAR OFF. I'M NOT SURE IF IT'S THE IGNITION OR WHAT. WE WANTED TO REPORT THE PROBLEM SOONER BUT DIDN'T KNOW HOW TO UNTIL I SEARCHED ON THE INTERNET. IT'S SCARY TO SEE SUCH VEHICLE TRYING TO RE-START ITSELF. *TR
Apr 02, 2014
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
4 complaints
I HAVE HAD NOTHING BUT ISSUES WITH THE CAR SINCE I'VE HAD IT AND FIXED EVERYTHING THAT WAS WRONG WITH IT THE PALM CHEVROLET DEALERSHIP THAT SAID WAS WRONG WITH IT AND YET NOTHING HAS BEEN RESOLVED MY STABILITRAK CONTROL SERVICE SYSTEM LIGHT CAME ON ALONG WITH THE CHECK ENGINE LIGHT AS THEY ARE FLASHING. I'M HAVING A VERY HARD TIME GETTING TRACTION I HAVE A 1 YEAR OLD DAUGHTER AND I DON'T FEEL THAT THIS CAR IS SAFE FOR HER. I WANT THIS ISSUE LOOKED INTO I HAVE SPENT MONEY THAT I DON'T HAVE TO JUST TRY TO RESOLVE THE PROBLEM AND YET IT'S NOT FIXED. *TR
Jun 09, 2020
I HAVE TAKEN THE CAR MULTIPLE TIMES TO GET IT FIXED. AS I AM DRIVING THE CAR THE RADIO TURNS OFF. THEN THE ENGINE ITSELF TURNS OFF. NOT ONLY THAT, AS I AM DRIVING IT THE STEERING WHEEL STOPS WORKING AND THE CAR COMPLETELY SHUTS OFF. I HAVE SPENT OVER 7,000 DOLLARS IN REPAIRS AND I CAN NO LONGER AFFORD FOR REPAIRS. NO ONE SEEMS TO KNOW WHAT THE PROBLEM IS. I WOULD REALLY LIKE TO OPEN AN INVESTIGATION ON THIS CAR AS MY LIFE SEEMS TO BE THREATENED AND NO ONE CAN TELL ME WHY THE CAR GOES ON AND OFF WHILE IN DRIVE. I ALMOST GOT IN A MAJOR HIGHWAY ACCIDENT BECAUSE IT TURNED OFF WHILE I WAS DRIVING 60 MILES PER HOUR ON A BUSY HIGHWAY. PLEASE LOOK INTO THIS PROBLEM AND HELP ME GET BACK TO A NORMAL CAR. THIS HAS BEEN HAPPENING FOR ALMOST A 2 YEARS NOW. *TR
Jun 09, 2020
DRIVING LAST NIGHT FROM WORK TO HOME AT [XXX] AROUND 7PM, I STARTED GETTING MESSAGES IN MY CLUSTER SUCH AS SERVICE STABILITRAK, SERVICE TRACTION CONTROL AND ENGINE POWER IS REDUCED. JUST SUDDENLY MY CAR LOST ALL THE POWER AND THROTTLE WHEN I WAS TRAVELLING IN A HIGHWAY AROUND 70 MPH ON THE SECOND FASTEST LANE. IT WAS VERY SCARY AND DANGEROUS SITUATION ONCE MY THROTTLE WAS COMPLETE UNRESPONSIVE AND COULD FIND MYSELF AT THE MIDDLE OF THE HIGHWAY AT 5MPH . MY INSTINCT WAS TO TURN ON THE HAZARD LIGHTS AND TRY TO MOVE THE CAR TO THE SLOWEST LANE AS SAFE AS POSSIBLE. I FEEL LUCKY THAT NO ONE HIT ME IN THE BACK AND I CONSIDER THAT I WAS LUCKY TO HAVE THIS PROBLEM AT THIS TIME OF THE EVENING. LUCKILY I WAS ABLE TO TAKE THE EXIT [XXX] AND FROM THERE PARK THE CAR TO EVALUATE IT. I COULD NOT FIND ANY VISIBLE DEFECT EITHER INTERNALLY OR ON ENGINE COMPARTMENT. I TURNED OFF THE ENGINE AND ON SEVERAL TIMES AND STILL HAD THE SAME CLUSTER MESSAGES AND DERATED POWER. I WAS STILL ABLE TO DRIVE THE CAR SAFELY TO THE PARKING LOT OF [XXX] LOOKING FOR A SAFER PLACE TO WAIT FOR MY INSURANCE COMPANY. WHEN WAITING FOR THE AAA OPERATOR I WAS ABLE TO RE-START THE CAR WITH NO DISPLAY MESSAGE BUT ONLY WITH THE ENGINE CHECK LIGHT ON. I DROVE THE CAR IN THE PARKING LOT AND NOTICED THE CAR SEEMED TO BE OK. ONCE ON THAT TIME I WAS STILL WAITING FOR THE AAA OPERATOR I DECIDED TO TAKE [XXX] AND I WAS ABLE TO SAFE ARRIVE HOME. CHECKING THE SYMPTOM I HAD IN GOOGLE AND YOUTUBE I LEARNED ABOUT THE PROBLEM WITH THE NEGATIVE BATTERY CABLE WHICH IS ALREADY KNOWN BY NHTSA AND GM. I HOPE MY INCIDENCE CAN BE INVESTIGATED AND A DECISION FOR RECALL BE TAKEN.I DON'T SEE ANY DIFFERENCE TO WHAT EXPERIENCED WITH THE IGNITION SWITCH TOPIC THEREFORE THIS ISSUE SHOULD BE CONSIDERED AS POTENTIAL RECALL. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Jan 26, 2019
INTERMITTENTLY THE ANTI-THEFT LIGHT GOES ON, WITHOUT WARNING AT AN HIGH SPEEDS OR WHEN PARKED AND SHUTS DOWN ALL SYSTEMS, IMMOBILIZING THE CAR. THIS INCLUDES THE RADIO, STEERING, MOTOR. TWO DAYS AGO I WAS DRIVING AND THIS HAPPENED, THE CAR SHUT DOWN, I COULDN'T STEER OR DRIVE THE CAR, A VERY DANGEROUS SITUATION. THIS HAS ALSO HAPPENED WHEN TRYING TO START THE CAR, THE ANT-THEFT SYSTEM SHUTS DOWN THE CAR. THERE IS NO WAY TO KNOW WHEN THIS WILL HAPPEN. WHEN TAKEN TO AUTO DEALER, THE CAR WORKS FINE. THE CAR HAS 66,000 MILES. THIS HAS HAPPENED AT LEAST 6 TIMES, BUT THE LAST ONE WAS THE WORST, TRAVELLING AT HIGH SPEED AND LOSING CONTROL OF THE CAR. WHAT HAPPENED IS SIMILAR TO WHAT HAPPENED WITH THE IGNITION SWITCH IN COBALTS WHERE THE CAR JUST STOPPED, THAT IS PRETTY MUCH WHAT HAPPENED WITH ME.
Feb 05, 2016
AIR BAGS,STRUCTURE
4 complaints
2013 CHEVY CRUZE COLLIDED WITH ANOTHER VEHICLE GOING 30-40MPH HEAD ON. NO AIR BAGS WERE DEPLOYED . AIR BAG SERVICE LIGHT IS NOW ON.
Jul 30, 2018
JUST A SHORT TIME AFTER I BOUGHT THIS CAR, WHICH I LOVE, I HIT A DEER. I WAS GOING 45 MPH AT THE TIME AND THE IMPACT DID $10,000 DAMAGE BUT THE AIR BAG DID NOT GO OFF. THANKFULLY I WAS NOT HURT AND I WAS WEARING MY SEAT BELT. TO THIS DAY THE CAR JUST ISN'T THE SAME. *TR
Dec 16, 2014
THE ROAD WAS ICY AND I SLAMMED INTO BACK OF DUMP TRUCK THAT ALREADY CRASHED INTO FENCE OF CEMETERY,AND MY AIR BAGS NEVER DEPLOYED (I COULDV'E BEEN SERIOUSLY HURT) BUT I WASN'T. *TR
Dec 15, 2014
WE WERE DRIVING HOME ON A HIGHWAY AT DARK WHEN WE HIT A BLACK ANGUS BULL WHICH WAS APPROXIMATELY 1000 POUNDS. IMMEDIATELY AFTER WE HIT IT, IT ROLLED UP ONTO THE PASSENGER SIDE AND CRASHED THRU THE WINDSHIELD INJURING MYSELF (THE PASSENGER IN THE FRONT). MY HUSBAND WAS DRIVING AND WE ALSO HAD TWO PASSENGERS IN THE BACK OF THE CAR BUT THEY WERE NOT INJURED. I HAD MULTIPLE FACIAL INJURIES AND GLASS CHARD INJURES AND WAS TAKEN BY AMBULANCE TO A HOSPITAL WHERE I WAS INPATIENT FOR 10 DAYS, 5 OF THOSE IN INTENSIVE CARE. THE MOST SEVERE OF MY INJURIES WERE FRACTURE OF MY ORBITAL FLOOR, FRACTURE OF MY NASAL BONE, FRACTURE OF MY MALAR AND MAXILLARY BONES, OPEN WOUND TO MY LIP AND MULTIPLE BRUISES AND CUTS. ALL FOUR OF US WERE WEARING OUR SEAT BELTS AND OUT OF 10 AIRBAGS THAT THE CAR HAD, NOT ONE WENT OFF. THE FRONT END OF THE CAR WAS SEVERELY DAMAGED AND WE LOST POWER TO THE CAR AS SOON AS WE HIT THE COW (NO FLASHERS, LIGHTS, ETC) OUR CAR WAS TOTALED AND WE NOW HAVE MULTIPLE MEDICAL BILLS TO ACCOUNT FOR. OUR CONCERN WAS THAT WE BOUGHT THE CAR NEW AND IT WAS ADVERTISED AS HAVING TEN AIRBAGS FOR SAFETY. AFTER HITTING A 1000 POUND BULL AT 60 MPH, WHY DID NOT ONE AIR BAG GO OFF? *TR
Jun 16, 2014
STRUCTURE
4 complaints
THIS CHEV CRUZ RAMMED MY HONDA 2010 CIVIC AT 40+MPH IN THE RIGHT REAR QUARTER PANEL. THE CIVIC WAS TURNING LEFT INTO THE INTERSECTION AND WAS TRAVELING AT APPROXIMATELY 10 MPH. THE CIVIC DEPLOYED 4 AIRBAGS AND DEEMED A TOTAL LOSS WHILE THE CRUZ DID NOT DEPLOY AN AIRBAG AND HAD SLIGHT DAMAGE TO THE FRONT. I DON'T UNDERSTAND THIS AND HAVE INCLUDED PICTURES AND WOULD LIKE YOUR INVESTIGATION AND OPINION IF THE 2013 CRUZ'S AIRBAG IS DEFECTIVE.
May 22, 2016
ROAD WAS ICY AND I SLID INTO A DUMP TRUCK THAT HAD ALREADY CRASHED INTO CEMETERY FENCE. *TR
Dec 15, 2014
WHILE BACKING UP INTO A PARKING SPACE A WOMAN DECIDED TO WALK BEHIND MY CAR SO I TRIED TO STOP. THE CAR DID NOT STOP AND THE WOMAN HAD TO GET OUT OF THE WAY. THE CAR EVEN THOUGH MY FOOT WAS ALL THE WAY DOWN DID NOT STOP UNTIL THE CAR HIT A METAL POLE ON THE WALL OF THE PARKING GARAGE. AS OF TODAY THE CAR IS STILL HAVING PROBLEMS AND CHEVY TELLS ME IN EVERY VISIT THAT THE PROBLEMS IS SOMETHING DIFFERENT.
Aug 29, 2013
SIMPLY GETTING INTO THE CAR AS GETTING INTO ANY CAR. UNDER PORTION OF DASH SO LOW IT CAUSED ABRASION AND BRUISING TO RIGHT SHIN UPON ENTRY. VERY PAINFUL AND UNNECESSARY. SOME MODIFICATION NEEDS TO BE MADE TO ALLOW FOR A DIMINUTIVE PERSON WITH LONG LEGS TO ENTER CAR SAFELY. THIS HAPPENED ABOUT FIFTEEN MINUTES AGO (9 A.M.) AND I AM STILL REELING FROM THE PAIN OF IT. THE INJURY WAS QUICK AND WITHOUT NOTICE, SO THE IMPACT IS SUDDEN AND UNEXPECTED. NOTES: HEIGHT 5'1" LEG LENGTH 32" AT INSEAM THIS IS A RENTAL CAR (ENTERPRISE). LICENSE PLATE [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
May 18, 2013
SERVICE BRAKES, HYDRAULIC
3 complaints
I have a powerstop b992l brake shoe and hardware kit. The mfg date is 2023/12/04. The issue is that the drum adjusters are made in a way they do not turn freely, thereby the drums will not adjust. In the diagram pat b will not turn on part a. There are clear witness marks on the inside where the end fits on the ratchet pawl. I have the parts available for inspection as needed and can mail then as well as the box side with their information.
Jul 02, 2024
The contact owns a 2013 Chevrolet Cruze. The contact stated while her husband was reversing from a parking space with her in the front passenger seat, he depressed the brake pedal but the brake pedal failed to respond, causing the vehicle to continuously reverse. The contact stated that her husband continuously depressed the brake pedal until it responded; however, the vehicle hit the rear passenger side bumper of a parked unoccupied vehicle. The contact stated that it was a fender bender. The air bags did not deploy. There were no injuries sustained. The contact contacted the police and filed a report. The contact stated that her husband was able to continue driving. The dealer was notified of the failure and an appointment was scheduled for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The approximate failure mileage was 70,000.
Oct 31, 2022
2013 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO VEHICLE SUDDEN ACCELERATION WHEN BRAKING. *SMD THE CONSUMER STATED WHILE HE THOUGHT HE WAS STOPPED IN A PARKING LOT, WAITING FOR THE LIGHT TO CHANGE, HE APPARENTLY STEPPED ON THE BRAKES AS WELL AS THE ACCELERATOR PEDAL, WHICH CAUSED THE VEHICLE TO MOVE INTO THE INTERSECTION. APPARENTLY, HE APPLIED MORE FORCE TO THE ACCELERATOR, THAN THE BRAKE PEDAL. THE CONSUMER BELIEVED THE ACCELERATOR PEDAL WAS RAISED TOO HIGH OFF THE FLOOR.
Jun 17, 2013
STEERING,ELECTRICAL SYSTEM,ENGINE
3 complaints
Car caught on fire under hood
May 12, 2024
IT'S BEEN SITTING FOR AWHILE NOW. I'VE REPLACED THE ENGINE, THE BATTERY, THE ALTERNATOR, THE STARTER, THE THERMOSTAT AND THE TENSIONER BELT. ALL BRAND NEW AND IT'S STILL NOT STARTING UP . IT ACTS LIKE IT WANTS TO START OVER BUT DOESN'T, EVEN WITHOUT THE KEYS IN IGNITION, IF I HOOK UP SPARK PLUGS IT ACTS LIKE IT WANTS TO START EVEN WITHOUT THE KEYS IN IGNITION
Mar 28, 2021
CAR WOULDN'T START. GOT A "SERVICE STEERING COLUMN LOCK" ON THE DASH. WAS ABLE TO START THE CAR AFTER A PERIOD OF TIME. BUT ENGINE START AND STOP STILL SOUNDS BAD.
Jul 27, 2018
STEERING,ELECTRICAL SYSTEM,EXTERIOR LIGHTING
3 complaints
I purchased 2013 chevy cruze in 2021. Starting with steering going out, all electrical power is affected. Radio comes on and off. Light comes on to check stab trak. Engine started while key in ignition but I wasn't in car. I can't afford to get a different car now a days. I'm disabled and need this car to get to my Dr appts But I'm afraid the vehicle will kill me, someone or worse. This vehicle needs a very very serious recall to fix this before someone is killed. That won't work!! FIX IT PLEASE I BEG YOU!!!
Mar 31, 2023
When i turn left or right stereo shuts off all my warning lights come on and steering gos out.and sometimes it shuts down.Almost got hit a cause it did this .This is a serious safety issue.Nobody can pin point the problem.then a code says open and close drivers window.If i get killed cause this car does this .and getting worse .chevy will be sued .can you get chevy to repair this possible faulty .problem.may a recall in electric system.
Sep 20, 2022
AT RANDOM TIMES, MY STEREO WILL GO BLANK, NO SOUND, NO BLINKER SOUNDS, NOTHING. AT THE SAME TIME, THE SERVICE TRACTION CONTROL, SERVICE STABITRAX WILL START FLASHING ON AND OFF. MY POWER STEERING WILL CUT OFF AS WELL. THIS WILL HAPPEN A FEW TIMES WHILE DRIVING THEN IT WILL NOT HAPPEN AGAIN. THEN RANDOMLY ON A DIFFERENT DAY, IT WILL HAPPEN AGAIN.
Apr 05, 2021
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
3 complaints
While driving the light came one engine overheating a/c shut off. There was a leak of coolant. I was stranded on the side of the road. We had it brought to a mechanic. They repaired the problem. Within 3 days it started again, the mechanic thought it was a faulty part so replaced it. After a week it happened again. We had it repaired again. Now 2 months later it is happening again. Once again stranded on the side of the road This has happened 4 times in 2 months and looks to be a very common issue with a simple search online. Multiple parts replaced and still stranded9
Dec 11, 2022
MY VEHICLE REPEATEDLY RAN HOT EVERYTIME I WOULD DRIVE IT OVER A MILE ON THE ROAD. MY HUSBAND CHANGED THE THERMOSTAT, ALWAYS MADE SURE IT HAD COOLANT, CHECKED MY HOSES, AND REPLACED THE WATER PUMP. BUT EVENTUALLY IT BLEW A HEAD GASKET. WE NOTICED IT DID SO WHEN WE SEEN WATER HAD MIXED INTO THE OIL. SUPREME CHEVROLET REPLACED THE ENGINE AT 96,000 MILES IN NOVEMBER 2016 UNDER WARRANTY. I DROVE THE CAR ABOUT 54,000 MILES WITH THE REPLACED ENGINE AND IT TOO STARTED RUNNING HOT EVERYTIME I WOULD DRIVE IT ABOUT A MILE DOWN THE ROAD. THE DASH LIGHT WOULD SAY TURN A/C OFF AND IDLE ENGINE OR TURN OFF ENGINE DUE TO HIGH TEMPERATURE. WE CHANGED THE RADIATOR, THE HOSES, THE WATER PUMP, AND THE THERMOSTAT ON THE CAR AND IT REMAINED RUNNING HOT WITH HIGH TEMPERATURES UNTIL THAT ENGINE TOO BLEW A HEAD GASKET.THE DEALERSHIP WILL NOT WARRANTY THE SECOND ENGINE ALTHOUGH IT ONLY HAS 67,000 MILES ON THE NEW ENGINE. AND NOW I AM LEFT WITH NO VEHICLE AND STILL OWE $6700.00 ON THE CHEVROLET CRUZE DUE TO THE FAULTY COOLANT SYSTEM.
Feb 21, 2019
ENGINE OVERHEATED. TECH FOUND COOLING FAN NOT COMING ON. TECH FOUND COOLING FAN CONNECTOR MELTED. TECH USED POWER PROBE TO SEND 12 VOLTS TO COOLING FAN MOTOR. BLEW THE CIRCUIT BREAKER IN THE PROBE. MOTOR FAULTY. TECH SUGGEST NEW COOLING FAN MOTOR & PIGTAIL ASSEMBLY TO REPAIR. THE ABOVE DESCRIPTION IS WORD FOR WORD FROM THE REPAIR INVOICE. THE REPAIR SHOP ALSO TOLD US THIS WAS A PRETTY SERIOUS DEFECT AND COULD HAVE CAUSED THE VEHICLE TO CATCH ON FIRE.
Nov 09, 2015
AIR BAGS,ENGINE
3 complaints
Water pump, cooling system. There’s a recall on this system already but not for my vin. The service bulletin describes 100% off issues im having yes manufacture will not help because my vin isn’t attached to service bulletin. Car over heat constantly, I’ve pretty much replaced the entire cooling system twice now. Airbags also faulty. The entire passenger side of vehicle was hit by fedex truck not long after being rear-ended and an adjuster claiming car 95% totaled,( yet still ended up rebuilding it) no airbags deployed in both situations
Mar 30, 2022
TL* THE CONTACT OWNED A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 15 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (LOWEST PRICE TRANSPORTATION NETWORK IN PLANTATION, FL) WHERE THE TECHNICIAN REFERRED THE VEHICLE TO AN UNKNOWN INDEPENDENT MECHANIC TO REPAIR THE AIR BAG ISSUE; HOWEVER, THE FAILURE RECURRED. ADDITIONALLY, THE CYLINDER HEAD GASKET BLEW UP. THE VEHICLE WAS TAKEN TO A CHEVROLET DEALER IN BELLEGLADE, FLORIDA WHERE THE ENGINE WAS REPAIRED AFTER TWO MONTHS. THE FAILURE RECURRED AND THE VEHICLE WAS RETURNED TO THE BANK. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Jul 28, 2017
I PURCHASED A 2013 CHEVY CRUZE IN JUNE, 2013. IN NOVEMBER OF THE SAME YEAR, I STRUCK A DEER ON A RURAL STRETCH OF INTERSTATE HIGHWAY AT HIGH SPEED (70MPH). AT THIS POINT THERE WERE ROUGHLY 9,000 MILES ON IT. THE AIR BAGS DID NOT DEPLOY, BUT I WAS UNHARMED. THE IMPACT CAUSED THE VEHICLE TO DO A 180 DEGREE ROLL ONTO THE SHOULDER, AT WHICH POINT I EXITED THE VEHICLE TO SEE THE AREA NEAR THE BATTERY SMOKING WITH A SMALL FLAME COMING OUT OF IT. WITHIN MINUTES, AND BEFORE EMERGENCY VEHICLES COULD ARRIVE THE FRONT OF THE CAR WAS FULLY ENGULFED IN FLAMES. *TR
Mar 14, 2014
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
3 complaints
MY CHECK ENGINE KEEPS GOING ON AND OFF AND WHEN COMES ON GIVE OUT POWER LITTLE BY LITTLE TILL MY ENGINE REDUCE POWER COMES UP AND GIVES OUT AND ALMOST CRASHED ON FREEWAY SERVAL TIMES
Apr 17, 2019
TAKATA RECALL A FEW MONTHS AFTER I PURCHASED THIS VEHICLE THE CHECK ENGINE LIGHT CAME ON THEN IT GOES OFF THE LAST FEW MONTHS IT'S BACK ON AND MAKES A NOISE WHEN THE AIR CONDITIONING SYSTEM IS ON.
Mar 05, 2019
ON 10-1-14 MY CRUZE ECO WOULD NOT START. AFTER MULTI TRIES AND HEARING ONLY CLICKING SOUNDS IT DID START. AFTER GETTING TO MY DESTINATION AND LETTING THE CAR SIT FOR HOURS IT DID THE SAME THING AGAIN. CONTACTED DEALER WAS TOLD TO BRING CAR IN WHICH I DID ON 10-3-14. AFTER A WEEK, THEY STATED THEY SHOWED THE ALT WAS NOT CHARGING AND REPLACED IT THEN AGAIN BECAUSE 1ST ONE THEY RECEIVED FROM G.M WAS DEFECTIVE. ON 10-10-14 PICKED UP CAR STARTED IT UP WENT HOME AND LET SIT FOR ABOUT A HOUR THEN TRIED TO START AND AGAIN IT ONLY CLICKED BUT THIS TIME THERE WAS 3 MESSAGES AND ONE WAS TO ROLL WINDOW UP AND DOWN? WHY? DOES THESE CRUZES HAVE ELECTRICAL ISSUES OR COMPUTER ISSUES? CONTACTED SELLING DEALER AGAIN AND WAS TOLD TO BRING IT BACK WHICH I DID ON 10-13-14. WAITING ON MY NEW CRUZE AGAIN TO BE FIXED AND WONDERING WHY DO THESE 5 STAR CRUZES HAVE SO MANY PROBLEMS ACCORDING TO WHAT I HAVE BEEN READING THE LAST FEW DAYS WITHOUT G.M DOING SOMETHING. I AM NOT SATISFIED WITH THIS CAR. *TR
Oct 15, 2014
AIR BAGS,SEAT BELTS
3 complaints
I WAS STOPPED IN HIGHWAY TRAFFIC AND REAR-ENDED (I'VE ATTACHED THE CRASH REPORT FROM THE IN STATE POLICE). MY SEAT BELT DID NOT ENGAGE AND MY AIRBAG DID NOT DEPLOY CAUSING ME TO HIT MY HEAD ON THE STEERING WHEEL RESULTING IN ABRASIONS AND TWO BLACK EYES. THIS SEEMS TO BE EITHER A SERIOUS DESIGN PROBLEM OR A MANUFACTURER DEFECT. REGARDLESS, THE SENSORS THAT CAUSE THE SEAT BELT TO LOCK SHOULD NOT BE IN THE FRONT OF THE CAR AS THEY THEN PROVIDE NO PROTECTION FROM A REAR END COLLISION.
Nov 18, 2017
VEHICLE ACCIDENT WITH ANOTHER VEHICLE - AIRBAG DID NOT DEPLOY IN ACCIDENT. DRIVER HIT HEAD ON STEERING WHEEL. (ALL AIRBAGS DEPLOYED ON OTHER VEHICLE (AUDI S4.)) TOLD BY INSURANCE ADJUSTOR HE TYPICALLY DOES NOT SEE AIRBAG DEPLOYMENT ON CHEVY CRUIZE AS THE SENSORS ARE HIGH ON THE INTERNAL FRAME.
Jul 14, 2016
TL* THE CONTACT OWNED A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT A VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE CAUSING THE FRONT END TO CRASH INTO THE REAR OF A THIRD VEHICLE. NEXT, A FOURTH VEHICLE MADE CONTACT WITH THE CONTACT'S VEHICLE CAUSING THE FRONT END TO CRASH INTO THE VEHICLE A SECOND TIME. DURING THE INCIDENT, THE SEAT BELTS MALFUNCTIONED AND DID NOT SECURE THE OCCUPANTS. THE AIR BAGS FAILED TO DEPLOY ALTHOUGH THE VEHICLE SUSTAINED SIGNIFICANT DAMAGE TO THE FRONT END AND WAS DESTROYED. DURING THE INCIDENT, THE CHECK AIR BAG WARNING SENSOR ILLUMINATED AND A STRANGE ODOR WAS PRESENT INSIDE THE VEHICLE. THE DRIVER SUSTAINED A CONCUSSION, HEAD, NECK, AND UPPER TORSO INJURIES. THE PASSENGER SUFFERED A CONCUSSION, HEAD, NECK, AND BACK INJURIES. MEDICAL ATTENTION WAS REQUIRED AND A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 40,000.
Apr 03, 2015
POWER TRAIN,SERVICE BRAKES
3 complaints
I DECIDED TO TRADE IN MY MALIBU AND LEASE A 2013 CRUZE FROM GLOBAL CHEVROLET, RT.22, NORTH PLAINFIELD, NJ. IN MARCH OF 2013. I BEGAN NOTICING THE PROBLEM WITHIN A FEW WEEKS. IN STOP AND GO TRAFFIC, THE CAR LUNGES FORWARD AS YOU ARE SWITCHING FROM THE BRAKE TO THE ACCELERATOR. WHILE BRAKING, THE BRAKES SEEM TO FREEZE UP AND THE CAR KEEPS ROLLING, AT TIMES 20 FEET BEFORE STOPPING. I HAD THE CAR INSPECTED BY THE DEALERSHIP AND THEY TEST DROVE THE VEHICLE AND SAID THERE WAS NOTHING WRONG; "NEW TECHNOLOGY, COMPUTERS, DOWNSHIFTING" IS HOW THEY EXPLAINED IT. I KEEP A LOG IN MY CAR TO RECORD EACH TIME THIS OCCURS, AS IT DOES NOT HAPPEN EVERY DAY. HOWEVER, IT HAPPENS ENOUGH THAT I AM CONCERNED THAT EVENTUALLY THIS SITUATION WILL CAUSE AN ACCIDENT AND SERIOUS INJURY. IT WOULDN'T SURPRISE ME THAT IN THE NEAR FUTURE THERE WILL BE A RECALL REGARDING THIS PROBLEM OR I SINCERELY HOPE THERE WILL BE. *TR
Aug 25, 2013
I PURCHASED A 2013 CHEVY CRUZE ON MAY 13, 2013 TEST DROVE THE CAR AND BRAKES WENT TO THE FLOOR. SALESPERSON REFERRED IT TO THE MECHANIC. I DIDN'T EVEN MAKE IT OFF THE CAR LOT. HE SAID HE BLED THE BRAKES AND ALL IS WELL...STILL HAD TROUBLE WITH THE BRAKES AFTER I WAS AT A STOP SIGN AND MY CAR LUNGES FORWARD. I PRESSED ON BRAKES HARDER TO STOP. TOOK CAR BACK ON THE 28TH AND TOLD MECHANIC WHAT HAPPENED AND HE AGAIN CHECKED THE CAR OUT AND SAID HE COULD NOT FIND ANYTHING WRONG WITH THE CAR. HE SAID HE TESTED ANOTHER NEW MODEL AND SAID HE HAD NO PROBLEMS WITH THAT CAR. THESE MECHANICS ARE IGNORING ANY CONCERN BUYERS HAVE... PUTTING OUR LIVES AND FAMILY MEMBERS IN DANGER. THE ABOVE INCIDENT HAS HAPPENED AGAIN ON OCCASION AND THE FACT THAT THESE MECHANICS TALK DOWN TO YOU AND MAKE YOU FEEL "PLAIN STUPID" HAS PROMPT ME TO INITIATE THIS COMPLAINT IN HOPES SOMETHING GETS DONE. *TR
Aug 16, 2013
WHEN THE VEHICLE IS IN DRIVE AND STOPPED EITHER AT A RED LIGHT OR STOPPING TO MAKE A TURN THE VEHICLE FEELS LIKE IT'S MOVING FORWARD (LUNGING FORWARD) THIS OCCURS WHEN THE BREAK IS COMPLETELY PRESSED DOWN AND THE CAR IS IN DRIVE. THE RPM GAGE WILL FLICKER UP AND DOWN AS THIS IS OCCURRING. I HAVE TAKING IT TO THE DEALER SHIP AND THEY SAID THEY COULDN'T FIND ANYTHING WRONG WITH MY CAR. I FEEL THIS CAR IS UNSAFE TO DRIVE BECAUSE IT MIGHT CAUSE AN ACCIDENT ONE DAY. WHEN IT DOES THIS AND IM STOPPED AT A RED LIGHT I WILL HAVE TO PUT THE CAR IN NEUTRAL OR PARK TO GET IT TO STOP DOING THIS. IT DOESN'T HAPPEN ALL THE TIME WHEN IM DRIVING BUT IT'S OCCURRING MORE COMMONLY. *TR
Aug 11, 2013
LATCHES/LOCKS/LINKAGES
2 complaints
The contact owns a 2013 Chevrolet Cruze. The contact stated that after his wife exited the vehicle and closed the front passenger’s side door, all the doors were erroneously locked, leaving the couple stranded outside of the vehicle. The tow truck service was called to the scene and was able the unlock the doors. The cause of the failure was not yet determined. The manufacturer and local dealer were not contacted. The failure mileage was 85,000.
Aug 21, 2023
TL* THE CONTACT RENTED A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT HE WAS A REAR SEAT PASSENGER IN THE VEHICLE AND ATTEMPTED TO OPEN THE REAR DOOR BUT THE DOOR LOCKS WOULD NOT DISENGAGE. THE DRIVER OF THE VEHICLE ATTEMPTED TO OPEN THE DOORS FROM THE OUTSIDE, BUT THE LOCKS REMAINED ENGAGED. THE CONTACT FELT THAT THE VEHICLE FEATURE OR DEFECT WAS A SAFETY ISSUE BECAUSE IN THE EVENT OF AN EMERGENCY, THE REAR PASSENGERS WOULD BE TRAPPED INSIDE OF THE VEHICLE. THE VIN, FAILURE MILEAGE AND CURRENT MILEAGE WERE NOT AVAILABLE...UPDATED 11-18-13 *BF
Aug 20, 2013
ENGINE AND ENGINE COOLING,ENGINE
2 complaints
The contact owns a 2013 Chevrolet Cruze. The contact stated the vehicle was overheating and suddenly stalling. The contact had to wait a while for the vehicle to cool down before being able to restart the vehicle to continue driving. The contact stated that the overheating alarm and idle engine chime was audible. The contact stated that the message to turn off the A/C was displayed even though the A/C was not activated. The contact took the vehicle to a certified mechanic who replaced the thermostat and 3 coolant temperature sensors and the housing. The failure persisted. The manufacturer was not made aware of the failure. The approximate failure mileage was 144,813.
Sep 28, 2022
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. ON SEVERAL OCCASIONS, WHILE THE VEHICLE WAS BEING DRIVEN, THE 'AIR CONDITIONER TURNING OFF DUE TO HIGH ENGINE TEMPERATURE' WARNING MESSAGE ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED THAT THE THERMOSTAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. CURRIE MOTORS CHEVROLET (8401 ROOSEVELT RD, FOREST PARK, IL 60130, (708) 771-2600) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.
Jun 15, 2018
POWER TRAIN,SERVICE BRAKES,ENGINE
2 complaints
Check-engine light comes on and stays; after repairs, it keeps flashing. "Traction control" message comes on and stays on. The air conditioning system keeps warning to be turned off, and heats up the car when not turned off. The care drives and dies while driving. The transmission is not consistent, takes much more time to accelerate. Breaks and fan replaced after a year of purchased and about 1,500 dollars have just been spent in repairs and the car still gives a check-engine light, shaking and about to die. Presently not in use. The safety issues for me and my family are high. I recently had to drive it with safety lights on and below 25 miles/hr to and from the mechanic. I have taken the car before two mechanics and it is still not resolved. The car is available for inspection upon your recall.
Oct 25, 2021
BEST WAY TO DESCRIBE WHAT HAPPENED WAS WHEN I WAS SITTING AT THE STOP SIGN BEHIND SOMEONE, WITH FOOT ON THE BRAKE PEDAL, MY CAR WENT FORWARD ABOUT A FOOT OR SO, NO GAS ACCELERATION FROM MYSELF, I DON'T KNOW IF THE GAS WAS AUTO CONTROLLED, BUT I FELT LIKE I WASN'T PUSHING ON THE BRAKE ENOUGH EVEN THOUGH I WAS, I DID SOME INVESTIGATING AND I READ ONLINE THAT OTHER PEOPLE HAVE BEEN HAVING SIMILAR ISSUES WITH THEIR 2013 CHEVY CRUZE. *TR
Jun 04, 2013
POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE
2 complaints
Loss of power when driving
Oct 13, 2021
TURNED ONTO A MAJOR HIGHWAY AND A CODE CAME ON AND THEN IT WOULDN'T ACCELERATE, MADE SOME WEIRD CLANKING NOISE, THE NOISE COMES AND GOES BUT IS LOUD, RPMS WERE HIGH. CAR HAS BEEN WELL MAINTAINED OIL CHANGES EVERY 3000 MILES. TOOK TO INDEPENDENT MECHANIC AND PROBLEM WAS UNIDENTIFIED. CALLING DEALERSHIP IN THE MORNING.
Jul 28, 2018
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)
2 complaints
I BOUGHT MY CAR FROM A USED CAR LOT IN MARCH. AFTER ABOUT 2 WEEKS, I STARTED HAVING ISSUES WITH THE CRUISE CONTROL, AFTER A FEW MONTHS, THE CRUISE SWITCH HAD TO BE REPLACED BECAUSE IT STOPPED WORKING ALL TOGETHER. DURING THE TIME I'VE HAD THE VEHICLE, I'VE HAD TO REPLACE THE THERMOSTAT CONTROL, AS WELL AS A COIL IN THE ENGINE. FOR THE PAST 2-3 MONTHS OR SO, I'LL BE DRIVING DOWN THE HIGHWAY AND THE SERVICE STABILITY TRACK WILL SHOW UP, WITH THE TRACTION CONTROL AND THE CHECK ENGINE LIGHT BLINKING. MY CAR WONT LET ME SPEED UP, AND IT WILL SLOWLY SLOW DOWN. IF I HAVE MY CRUISE ON WHEN THIS HAPPENS, THE CAR'S RPM WILL SHOOT UP IN AN ATTEMPT TO GET BACK TO THE SPEED I HAD IT SET AT. AFTER ABOUT A MINUTE WITH THE LIGHTS ON, THE CHECK ENGINE LIGHT WILL STOP BLINKING AND THE CAR WILL GO BACK TO NORMAL (THE TRACTION LIGHT WONT TURN OFF UNTIL I TURN OFF THE CAR). I HAVE TAKEN MY CAR TO MY MECHANIC, AND HIS COMPUTER SHOWS CODE UO100, WHICH IS "LOST COMMUNICATION WITH ENGINE CONTROL MODULE", WHICH IS A VERY GENERAL CODE AND COULD COME FROM ANYWHERE. HE CANNOT FIGURE OUT WHAT IS WRONG WITH IT. THE WIRES SEEM CONNECTED PROPERLY, AND EVERYTHING SEEMS FINE, OTHER THAN THE LIGHT ISSUE. IT HAPPENS WHILE I'M DRIVING DOWN THE HIGHWAY, AT ANY RANDOM MOMENT. IT OCCURS AT LEAST EVERY 3 DAYS, IF NOT EVERYDAY.
Dec 08, 2019
THIS IS A RECURRING ISSUE THAT HAS BEEN GOING ON WITH MY CAR SINCE THE LIGHTS CAME ON THE FIST TIME. THE DEALERSHIP ACTS AS IF I DON'T KNOW WHAT I AM TALKING ABOUT. I HAVE WASTED SO MUCH GAS AND I TRANSPORT CHILDREN WITH AUTISM AT TIMES IN VA DC AND MD. I HAVE CONSISTENTLY COMPLAINED ABOUT THE STICKING THROTTLE OR ENGINE MISFIRE. PLEASE I FEAR FOR THE SAFETY OF MY CLIENTS AND MY FAMILY.
Aug 25, 2016
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
2 complaints
I PURCHASED THIS VEHICLE (2013 CHEVROLET CRUZE) IN 2016 AND IT HAD MILEAGE OF 3,500 MILES. LESS THAN A MONTH OF OWNERSHIP AN ALERT SHOWED AND SOUNDED IN THE DASH LIGHTS THAT THE REAR DRIVER'S SIDE DOOR WAS OPEN WHEN IT WASN'T AND THIS WAS WHILE IN A PARK POSITION AND WHILE IN MOTION ON ANY ROAD. THE ALERT WAS ALMOST CONSTANT SO I BROUGHT IT TO A REPAIR SHOP WHICH REPLACED THE LATCH IN THE DOOR 3 SEPARATE TIMES AND THE PROBLEM STILL OCCURRED. EVENTUALLY I ASKED TO JUST HAVE THE LATCH DISCONNECTED IN THE DOOR BECAUSE NO ONE COULD FIX IT AND STOP THE ALERT AND SOUNDS FROM GOING OFF. SO NOW I HAVE A $300 LATCH DISCONNECTED INSIDE THE DOOR BECAUSE THAT WOULDN'T FIX THE PROBLEM PLUS I HAVE TO MANUALLY LOCK AND UNLOCK THAT DOOR IF I NEED TO USE IT WHEN ALL OF THE OTHER 3 DOORS CAN BE ELECTRONICALLY LOCKED/UNLOCKED WITH THE FOB OR THE LOCK/UNLOCK BUTTON IN THE CAR. NOW A NEW PROBLEM THAT IS CURRENTLY GOING ON IS THE REAR BRAKE LIGHT IN THE BACK WINDSHIELD IS VERY DIM WHILE IN A PARK POSITION OR WHILE IN MOTION DRIVING ON ANY ROAD. IT STILL WORKS BUT IS NOT AS BRIGHT AS IT USED TO BE. IT'S A LIGHT BAR THAT SITS IN THE BACK WINDOW ACTING AS A 3RD BRAKE LIGHT AND IT DOES NOT CONTAIN LIGHT BULBS. ALSO, I'VE HAD A COUPLE OF OTHER ALERTS SHOW UP IN THE DASH FOR A DAY OR MORE WHILE IN A PARK POSITION OR IN MOTION DRIVING ON ANY ROAD AND THEN THEY GO AWAY AFTER A FEW DAYS. I SUSPECT THIS VEHICLE HAS AN ELECTRICAL PROBLEM AND I CAN'T AFFORD TO HAVE IT DIAGNOSED.
Jul 21, 2019
I COULD SMELL COOLANT/ANTIFREEZE WHEN THE HEATER WAS ON AND THE TEMPERATURE WAS SET TO A HIGH SETTING. I DIDN'T THINK ANYTHING WAS WRONG, JUST THOUGHT IT MIGHT BE A BREAK-IN ISSUE. AS OF TODAY'S DATE NOV 9, 2014 I STILL CAN SMELL THE COOLANT SMELL WHEN THE HEATER IS ON. RECENTLY I RECEIVED A LETTER FROM GM CONCERNING POSSIBLE COOLANT LOSS. AT MY LAST SERVICE OF THE VEHICLE I ASKED THE DEALER TO CHECK FOR THIS PROBLEM. NOTHING WAS REPORTED TO ME FROM THE DEALER. I ASSUMED THAT THERE WAS NO PROBLEM. THE OTHER ISSUE I HAVE NOTICED IS DASH LIGHTS DIMMING OR BRIGHTENING ON THEIR OWN. THE LATEST PROBLEM WAS THAT THE CAR WOULD NOT START THIS MORNING. DROVE PERFECTLY YESTERDAY, THIS MORNING DEAD. JUMPED THE CAR AND EVERYTHING SEEMS FINE. MAKING AN APPOINTMENT WITH THE DEALER. NOTICED THAT THE COOLANT LEVEL IS ABOUT 3 INCHES LOW IN OVER FLOW TANK. LOOKED ON THE INTERNET ABOUT CRUZE CARS AND FOUND MANY POSTS ABOUT ELECTRICAL PROBLEMS. GM TELLS THEM ALL THAT THEY ARE NOT AWARE OF ANY ELECTRICAL PROBLEMS BUT YOU TUBE VIDEOS SHOW GAUGES AND RADIOS CUTTING OUT WHEN DRIVING. SOME VIDEOS DESCRIBE CARS SHUTTING DOWN WHEN DRIVING AND NOT RESTARTING. OTHERS HAVE SERVICE MESSAGES APPEARING ON THE INFORMATION SCREEN AND THE DEALERS FIND NOTHING WRONG. IT IS STARTING TO SOUND LIKE THE INFAMOUS JEEP GRAND CHEROKEE ELECTRICAL PROBLEMS. I AM SERIOUSLY THINKING IT IS TIME TO GET RID OF MY 2013 CRUISE AS THE FACTORY WARRANTY WILL EXPIRE SOON. CURRENT MILEAGE IS 27490 ON NOV 9, 2014. *TR
Nov 09, 2014
AIR BAGS,SERVICE BRAKES
2 complaints
I WAS DRIVING ABOUT 35 MPH ON A CITY STREET WHEN THE PERSON IN FRONT OF ME SLAMMED ON THEIR BRAKES THE FIRST TIME I HIT THE BRAKE AND THE CAR STOPPED THE NEXT TIME I HIT THE BRAKE IT WAS HARD AND DIDN'T STOP THE CAR CAUSING ME TO CRASH INTO THE VEHICLE IN FRONT OF ME, THE AIR BAG DID NOT DEPLOY AND I THINK IT SHOULD HAVE, CAUSING MY HEAD TO SLAM INTO THE STEERING WHEEL CAUSING ME TO BITE MY TONGUE IN HALF. I HAVE CONTACT CHEVROLET AND GM MULTIPLE TIMES AND THEY WON'T DO ANYTHING THEY LITERALLY HAVE NOT CARED ONE BIT. I BELIEVE THEIR IS A PROBLEM WITH THE BRAKING SYSTEM OR THE VACUUM SYSTEM IN THE BRAKES AND I AM NOT THE FIRST PERSON THAT THIS HAS HAPPENED TO IN A CRUZE, I LOOKED IT UP AFTER IT HAPPENED AND I FOUND A FEW OTHER STORIES OF THE SAME THING HAPPENING.
Apr 24, 2019
A VEHICLE PULLED OUT OF A PARKING LOT IN FRONT OF ME AND WHEN TRYING TO BRAKE, THE BRAKES LOCKED UP AND AT IMPACT OF THE HEAD ON COLLISION MY AIR BAGS DID NOT DEPLOY! *TR
Jun 27, 2014
POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
2 complaints
MARCH 2016. PROBLEM: CAR NOT ACCELERATING CORRECTLY, DIAGNOSIS: ACCELERATOR PEDAL POSITION SENSOR BROKEN MARCH 2018. PROBLEM: CAR OVERHEATING AND LOSING POWER OVER 40MPH, DIAGNOSIS: COOLANT HOSE BREAK MAY 2018. CAR OVERHEATING AND LOSING POWER OVER 40MPH, DIAGNOSIS: TRANSMISSION COOLER LINE BREAK JUNE 2018: PROBLEM: SPEDOMETER STARTED MALFUNCTIONING AND CAR BEGAN SPUTTERING ON HIGHWAY AT 65MPH, DIAGNOSIS: TRANSMISSION COMPUTER (INPUT AND OUTPUT SENSOR) FRIED JANUARY 2019. PROBLEM: COOLING DRAINING EXTREMELY FAST AND CAR MAKING GURGLING NOISE (AT ALL SPEEDS), DIAGNOSIS: WATER PUMP BREAK, THERMOSTAT BREAK, SERPENTINE BELT AND 5. JANUARY 2019: PROBLEM: OIL LEAK, DIAGNOSIS: TIMING COVER GASKET NEED REPLACEMENT
Jan 10, 2019
CAR LOOSES SPEED CAN'T GIVE IT GAS HAS NO PULL! ONCE YOU TAKE IT OUT OF GEAR AND PUT BACK IN DRIVE, WORKS FINE. LIGHTS FLICKER ON AND OFF, ON RADIO. BOUGHT CAR IN FEBRUARY WITH 49.000 MILES ON IT DROVE TO STORE CAME BACK OUT OF STORE CAR WAS COMPLETELY DEAD! MADE NO SOUND, CHECKED BATTERY EVERYTHING, 5 MIN LATER STARTED RITE UP. THIS CAR DOES NOT FEEL SAFE TO ME, I WISH I COULD RETURN IT.
Jun 09, 2018
STEERING,POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC)
2 complaints
VEHICLE SHUTS OFF WHILE DRIVING LOSING COMPLETE POWER AND STEERING! SO DANGEROUS AND DEADLY! TAKING THE CAR IN TODAY, CAR ALSO RIDING ROUGH AND MISFIRING. ALL MAINTENANCE DONE EVERY 3,000 MILES. THIS CAR HAS HAD ONE PROBLEM AFTER ANOTHER AND THIS LAST ONE COULD HAVE KILLED MY TEENAGER DAUGHTER! IT STOPPED ON HER 5 TIMES ON THE FREEWAY!
Oct 29, 2018
NOW JUST PURCHASED THE 2013 CHEVY CRUZE SECOND DAY EVERYTHING SHUT DOWN ON ME TOOK IT BACK AND ASKED FOR A REPLACEMENT CAR BECAUSE SOMETHING WAS WRONG WITH THAT ON EXPLAINED AND VIDEO TAPE IT ALL BUT THEY SUTTON FORD TOLD ME THE CAR WAS JUST UPDATING AND ITS NORMAL. I PLEAD WITH THEM AND THEY SAID NO. A WEEK LATER IT KEPT SHUTTING OFF I TOOK IT BACK AGAIN SAMETHING 3 WEEKS ALL ELECTRICAL SHUT OFF WHILE DRIVIN ON EXPRESSWAY CAR SHUT DOWN WHILE DRIVING COULD HAVE BEEN KILLED TOOK CAR BACK 10/8 THEY SAID TO BRING IT BACK ON MONDAY WHICH IT CAUSED IT TO BE PASSED 30 DAY NO REPLACEMENT CAR AND NOW WARRANTY EXPIRED THEY WANT ME TO PAY .THEY HAS THE CAR NOW JUST PURCHASED 9/10. LIGHTS COME ON BRAKELIGHT SERVICE STABILITITRAK COMES ON THE CAR SHUTS DOWN WHILE DRIVING DO NOT WANT THIS CAR LIFE THREATENING FOR ME AND KIDS. ALSO HAVING PROBLEMS WITH STEERING TOOK IT BACK SECOND DAY OF PURCHASED CLAIMED THEY FIXED IT BUT HAPPENING AGAIN. *TR
Oct 14, 2014
ELECTRICAL SYSTEM,SERVICE BRAKES
2 complaints
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE THE VEHICLE WAS IDLING AT A RED LIGHT, IT LOST POWER AND THE BRAKES FAILED. AS A RESULT, THE CONTACT CRASHED INTO THE PRECEDING VEHICLE. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE. THE VEHICLE WAS TAKEN TO PARADISE CHEVROLET (6350 LELAND ST, VENTURA, CA 93003). THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT EXPERIENCED THE SAME FAILURE INTERMITTENTLY FOR FOUR YEARS. THE VEHICLE WAS NEVER DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Mar 14, 2018
AFTER CHANGING OIL FILTER, OIL SPRAYED IN ENGINE COMPARTMENT APPROXIMATELY 10 MINUTES INTO DRIVE, CAUSING A FIRE IN THE ENGINE COMPARTMENT. ALL OCCUPANTS WERE SAFE, BUT THE DAMAGE IS EXPENSIVE. WIRING HARNESSES, AS WELL AS MASTER CYLINDER WERE MELTED. THE TOP MOUNTED FILTER IS A PLEATED CARTRIDGE THAT SNAPS INTO A THREADED PLASTIC OIL FILTER CAP. A BLUE O-RING, INCLUDED WITH THE FILTER, SLIPS OVER THE PLASTIC OIL FILTER CAP, PAST THE THREADS. THE ISSUE SEEMS TO THAT TWO "GROOVES" EXIST AFTER THE THREADS TOWARDS THE END BY THE FLANGE. IF THE O-RING IS PLACED IN THE WRONG LOCATION (I.E. ALL THE WAY TO THE END) THIS PROVIDES AN INADEQUATE SEAL, POSING A FIRE HAZARD AS DESCRIBED ABOVE. CORRECT PROCEDURE IS TO APPLY THE BLUE O-RING ON THE SECOND TO LAST GROOVE IMMEDIATELY AFTER THE THREADS. BASICALLY, IF AFTER TIGHTENING THE OIL FILTER ASSEMBLY THE BLUE O-RING IS VISIBLE, IT'S IN THE WRONG LOCATION. SOURCE: LOCAL DEALER. THIS IS NOT RELATED TO THE PLASTIC SHIELD MODIFICATION ADVISED IN A PREVIOUS SERVICE BULLETIN FROM GM REGARDING THE 2011-12 MODEL YEARS. *TR
Dec 04, 2013
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
2 complaints
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING UNKNOWN SPEEDS, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE LOST POWER WITHOUT WARNING ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 11,000.
May 04, 2017
2013 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO VEHICLE SHUTTING OFF MOMENTARILY, WITH THE CRUISE CONTROL SET. *SMD
Mar 18, 2015
TIRES
2 complaints
LOOKING FOR A RECALL NOTHING ? A LOT OF ROAD NOISE FROM TIRES ON A 2013 CHEVY CRUZ WITH 31000 MILES
Apr 27, 2017
WE HAVE APPROXIMATELY 28000 MILES ON OUR 2013 CHEVROLET CRUZE. TODAY, WE WERE RETURNING FROM A TRIP TO SEE FAMILY ABOUT 70 MILES AWAY AND SUFFERED A TIRE FAILURE. THE TIRE RIPPED IN THE SIDEWALL. I REPLACED IT WITH THE SPARE AND DRIVE CAREFULLY AVOIDING HIGHWAYS ON THE ROUTE HOME. UPON ARRIVING, I PROMPTLY CHECKED THE OTHER TIRES. I ALSO SEE SIGNS OF A SIMILAR SIDEWALL FAILURE BEGINNING ON THE OTHER FRONT TIRE! I LUCKILY NOTICED THE TIRE PRESSURE DROPPING AND AVOIDED A BARI ONE BLOWOUT. AFTER SEEING THE OTHER FRONT TIRE I REALIZE WE ARE LUCKY TO HAVE MADE IT HOME AND THE CAR IS PARKED UNTIL MONDAY WHEN I CAN CALL GOODYEAR AND CHEVROLET. WE WERE TRAVELING WITH OUR 7 MONTH OLD SON. I CAN'T BELIEVE THE WE RISKED HIS LIFE WITH THESE TIRES! A QUICK WEB SEARCH SHOWED ISSUES WITH CHEVY VOLTS WITH GOODYEAR ASSURANCE FUEL MAX ALSO. A SIDEWALL ISSUE AS WELL! THIS NEEDS TO BE FIXED BEFORE SOMEONE GETS HURT OR KILLED.
May 09, 2015
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
2 complaints
LESS THAN 2 MONTHS AFTER THE WARRANTY EXPIRED THE WINDOW REGULATOR CENTER PIECE ON THE DRIVERS SIDE BROKE WHEN USING THE POWER WINDOW CONTROL TO ROLL THE WINDOW BACK UP. THIS VEHICLE HAS NO CIRCUMSTANCES THAT WOULD CAUSE THIS PART TO FAIL BESIDES IT BEING A FAULTY PART. THE WINDOW IS STUCK IN THE DOWN POSITION AND THE PART HAS TO BE ORDERED FROM OUT OF STATE. THE REPAIR COST IS IN EXCESS OF $300 WHICH I SHOULD BE REIMBURSED FOR. THE VEHICLE WAS STATIONARY AT A DRIVE THROUGH WINDOW AT THE TIME OF FAILURE.
Aug 16, 2016
WHEN STARTING MY CAR FROM ANY STATIONARY POSITION, 0 MPH (FLAT PARKING, ON A HILL OR AT AN ANGLE) THE STARTER WILL ENGAGE AND CONTINUE TO RUN AND RUN WITHOUT STARTING THE ENGINE. IN ORDER TO START THE CAR, I HAVE TO TURN OFF THE IGNITION AND TRY AGAIN. THE SECOND TIME THE CAR WILL START (SO FAR). ALSO, WHEN I USE THE AIR CONDITIONER (CAR IN MOTION, ANY SPEED 0-65MPH, ON CITY STREETS AND ON HIGHWAYS) THERE IS A COOLANT SMELL THAT COMES OUT OR THE VENTS. IT IS A STRONG SMELL AND I CANNOT FIGURE OUT A PATTERN FOR WHEN IT HAPPENS. IT HAPPENS WHEN I HAVE THE CAR RUNNING, SOMETIMES WHEN I FIRST TURN ON THE AIR CONDITIONER AND THEM IT WILL HAPPEN RANDOMLY AS I AM DRIVING AND THE AIR CONDITIONER HAS BEEN ON FOR A WHILE. I HAVE NEVER TRIED TO SEE IF IT HAPPENS WHEN I DON'T HAVE THE ENGINE RUNNING (DON'T KNOW IF THE AIR CONDITIONER CAN RUN WITHOUT THE ENGINE RUNNING).
Jul 21, 2016
SERVICE BRAKES,ENGINE
2 complaints
ALMOST FROM THE DAY I LEASED MY MANUAL CRUZE I HAD ENGINE DYING PROBLEMS. IT HAPPENS WHEN I DOWNSHIFT INTO SECOND GEAR, WHEN I STOP AND WHEN I STOP SUDDENLY. IT HAPPENS PERHAPS A FEW TIMES A WEEK. THE DEALERSHIP SERVICE DEPT. TESTED THE CAR AND FOUND NOTHING WRONG. IT WAS SUGGESTED, TACTFULLY, THAT PERHAPS I WASN'T SHIFTING CORRECTLY. I AM ALMOST 66 YEARS OLD I LEARNED TO DRIVE A CAR ON A THREE-THE-TREE FORD. I HAVE OWNED ONLY ONE AUTOMATIC CAR IN MY LIFE, AND THAT WAS FOR FOUR YEARS. I REALLY DON'T THINK I AM TO BLAME. AS THE GM IGNITION SWITCH CAME TO LIGHT I BEGAN TO WONDER. OVER THE PAST FEW WEEKS GM HAS EXPANDED ITS RECALL INTO MORE RECENT MODEL YEARS. TO ME, IT IS SIMPLY THE GM CULTURE WHEN IT COMES TO BUILDING CARS. THE SAME MENTALITY ABOUT USING BAD PARTS WAS PROBABLY PASSED ON THE 2013 MODELS. *TR
Apr 03, 2014
I HAD THE VEHICLE SERVICED FOR OIL CHANGE AND TIRE ROTATION ON MAY 25. A FEW DAYS LATER, APPROXIMATELY JUNE 1, I NOTICED THE VEHICLE WAS VERY HARD TO STOP WHEN BACKING OUT OF MY DRIVEWAY (HAD TO PUSH DOWN VERY HARD ON THE BRAKES WHICH DID NOT SEEM TO GO TO THE FLOOR). I ALSO NOTICED THAT WHILE I WAS STOPPED AT RED LIGHTS OR BEHIND OTHER VEHICLES THE CAR WOULD LUNGE FORWARD--NOT ENOUGH TO HIT SOMEONE BECAUSE I NOTICED IT AS SOON AS IT HAPPENED. ABOUT TWO WEEKS LATER I TOOK THE CAR TO THE DEALERSHIP, JEFF WYLER CHEVROLET EASTGATE, AND ADVISED THEM OF THE PROBLEM. SOMEONE TEST DROVE THE CAR WITH ME IN THE PASSENGER SEAT, AND HE INFORMED ME THAT HE COULD FIND NOTHING WRONG WITH THE CAR. I DO NOT KNOW IF HE CHECKED ANYTHING ELSE WHILE I WAS IN THE WAITING ROOM. AT MY REQUEST, HE PROVIDED ME WITH A PRINTOUT DOCUMENTING THE VISIT. ON JULY 7, 2013, WHILE MY DAUGHTER WAS PULLING THE VEHICLE INTO OUR GARAGE, THE BRAKES FAILED AND SHE HIT MY GRANDDAUGHTER BICYCLE WHICH, IN TURN, WENT THROUGH THE DRYWALL AT THE END OF THE GARAGE. I HAVE FOUR CHILDREN LIVING AT THE HOUSE INCLUDING AN 8 AND 10 YEAR OLD. THERE IS ALSO A SIGN ON OUR STREET INDICATING A DEAF CHILD LIVES ON THE STREET (WE HAVE ONLY LIVED THERE SINCE NOV. 2012). WE ARE VERY FORTUNATE THAT A CHILD HAS NOT BEEN INJURED. THERE IS NO WAY TO ALERT THE DEAF CHILD THAT THE CAR IS COMING THEIR WAY SINCE THEY CANNOT HEAR THE HORN. *TR
Jul 08, 2013
STEERING,VEHICLE SPEED CONTROL
1 complaint
When I accelerate my rpm goes up but car dosent move as speed says and takes for me to let off the gas to speed up , and my steering when I turn it pulls away n it keep popping up service traction and going off
Nov 09, 2025
AIR BAGS,FUEL/PROPULSION SYSTEM
1 complaint
For the airbag the car was sold to me without a working airbag. It’s in the steering wheel (I have been told this by a Chevrolet dealership) and the part that is broken is the part that will make it inflate in case of crash. This is scary to me. I was just in my first (and hopefully only) accident a month before in a more steely car and while no airbags were deployed it still hurts. The second issue is with the fuel pump or sensor - the coding is very unsure but the dash (including the mechanical gauge) says the car will go from half tank to empty on an 8 mile drive. It has no leaks on the underside and I had it into the mechanic twice. The second time because it stumbled and stalled at a stop light. Before dying - half tank. August 6th they just scanned it with their computer I got no paperwork from them. On the 15th I didn’t get any paperwork either. I will include the shop’s number.
Aug 20, 2025
STEERING,ENGINE AND ENGINE COOLING
1 complaint
The contact owns a 2013 Chevrolet Cruze. The contact stated that while driving 65 MPH, the steering wheel seized, and the vehicle also lost motive power. There were no warning lights illuminated. The vehicle was able to be restarted. The vehicle was taken to the dealer, where it was diagnosed and determined that the electronic control unit module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 103,212. The VIN was not available.
Jun 13, 2025
ENGINE,ENGINE AND ENGINE COOLING
1 complaint
The contact owns a 2013 Chevrolet Cruze. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was able to be restarted. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the Engine Control Module (ECM) had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 139,000.
Feb 26, 2025
SEATS,UNKNOWN OR OTHER,ENGINE
1 complaint
I'm looking into purchasing a Chevy Cruze 2013 Lt from a friend. I am researching and noticing some issues and recalls. I was wondering if this statement is true. Could you let me know more information about this? Thank you for your time. The issues I'm seeing are the turbocharge and coolant at the moment.
May 17, 2024
STEERING,EXTERIOR LIGHTING,SERVICE BRAKES
1 complaint
The cars first started telling me randomly that it needed service to the stabilitrak and the. Would disappear, the next component was the anti theft activated and after turning car off..next time I tried to turn on, it acted as if battery was dead and locked my key in ignition. Fixed itself a couple hours later. Next time it gave me issues all of these components started to come on at same time while also causing power steering to come on and go out in the middle of driving which could have caused a horrible wreck (didn’t thank god) and also started flickering lights inside and outside of car, and the radio turned on and off as well…the car now will not turn on and acts as if battery is dead unless I use cables and have someone jump start my car…it definitely seems to be shorting out like the wiring isn’t working the way it should…I have now taken it to auto one and they tested battery and altinater and said both were in great condition, so I researched and have seen that my car make and model years from 2011-2015 have a recall on the negative battery cable not being crimped right enough but my car specifically isn’t included because it is past its warranty…which I’m sorry is ridiculous in every way no matter any warranty this was a mistake made by the manufacturer and it should be corrected on every car that is included in the years they specifically stated themselves they failed to do correctly when made…my car behaving this way and putting me and my family in danger is nothing that is our fault but the manufacturers and it should 100% be covered…I’m currently waiting to have it looked at by mechanic to reconfirm what I already know, and will know shortly that it is indeed the negative battery cable..I need this covered and corrected by dealer near me
Jan 31, 2024
SUSPENSION,ENGINE
1 complaint
There is a leak that is causing the coolant reservoir tank to empty every couple of days. It appears that the coolant fumes are going inside the car. It has been taken to the repair shop on several occasions and has had the coolant reservoir replaced. However, the problems persists and the coolant fumes are making me ill from inhaling them. The car was taking in to a Chevrolet dealer December 2023 for an oil change and the service technician stated my car was “fine”. I asked about any possible leaks as I have observed spots in my parking spot. He assured me there were no problems with my car, but I persisted. He printed the service log and he determined the staff who completed the oil change had in fact noticed a leak, but the guy at the desk assured me there was not a problem. A few weeks have gone by and coolant continues to leak and the fumes are getting inside the cabin of the car. They are most noticeable when use the heater or the AC and the fumes can also be observed when I exit the car.
Jan 24, 2024
STEERING,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
Traction control warning pops up and steering stops, even while driving. Motor shuts down and smells like fuel in water res.
Dec 05, 2023
ELECTRICAL SYSTEM,AIR BAGS,UNKNOWN OR OTHER
1 complaint
I wanted to file this because I feel this a safety concern. My vehicle has always been kept up on maintenance. One day out no where it started acting up my 2013 Chevy Cruze Ls. I had a shop come back after they did a diagnostic that is was a faulty throttle body sensor and Pcv. I have issues with it shutting off and I’ll have to coast it to stop.What I’m not understanding how can there be recalls for my vechicle same problems same make/model but it’s not showing my vehicle matching up with my Vin #.I do have all the supporting documents and paperwork stating these issues.
Nov 07, 2023
STEERING,ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM
1 complaint
The contact owns a 2013 Chevrolet Cruze. The contact stated while driving approximately 45 MPH, the vehicle stalled. The contact coasted to the side of the road and stopped the vehicle. The contact stated restarted the vehicle after several attempts. The contact stated no warning light was illuminated. The contact stated there was white smoke coming from the exhaust. The contact stated that the failure had become a recurring failure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the water pump needed to be replaced. The vehicle was repaired. The contact stated that the water pump failed again and was replaced; however, recently the water pump failed again. Additionally, the contact stated that there were electrical failures with the vehicle and the doors failed to lock as needed. The contact also stated that the steering wheel had locked up on several occasions. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 130,000.
Sep 11, 2023
POWER TRAIN,SERVICE BRAKES,VISIBILITY/WIPER
1 complaint
ABS system is failure. Stability, traction control. Catalytic converter failure, mileage reading failure.
Sep 05, 2023
POWER TRAIN,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
1 complaint
Coming home from grocery shopping the night of Sept 3, 2023 the radio kept turning off then coming back on. I was on the highway about 20miles from home radio still turning on and off about every 5mins (go black/blank then light back up) and I had felt when i would accelerate it would as I would slightly go up hill. Once I jad got about 4miles from my house the radio went off once again and dash warning light said "Stabili Trak" and head lights had went off then came back on again. I just was grateful I was not to far from home since it was dark out and the lights were now Turning off too. The next morning (sept 4, 2023)since I did not have another vehicle and my son needed to get to football practice, I drove down the lane of my driveway and the dash warning light kept flashing, the window warning light said turn window on (so I rolled it back up and it turned off), radio kept turning on and off relentlessly, vehicle kept shutting off on me while driving before I even got down my driveway which is about 200 feet. I starred it back up and returned home. I made phones calls to drip it off in sussex NJ at service center where I had bought car as someone followed me(I did not have any problems the hour drive there/40miles) left a message on the voicemail regarding issue, checked to see of recalls though wasn't any. It was not safe to drive the way the car was, just with the only 1 warning dash signal in the middle of driving and headlights stop working them start to couldve caused accident then car turned off while I slowly drove down my driveway doing 7mph as well and I had my son in the car too. Very scary especially driving at night and that happens without much of a warning at 1st.
Sep 04, 2023
ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
1 complaint
I have replaced the pvc valve cover 3times and the engine coolant housing 4 times with in 2years. The vehicle still leaks coolant even though all hoses connections and reservoir has been replaced. The ground cable has been replaced twice. The car warning dash comes on saying "service traction control" abs? The radio shuts off as well as all stereo lighting. When vehicle is at a stop it sometimes kicks, I thought I got tapped from the back that's how much of a jolt it does but no vehicle behind me. It's also sluggish when taking off.
Jan 30, 2023
SUSPENSION,ELECTRICAL SYSTEM,ENGINE
1 complaint
First incident. 4 hours into 8 hour road trip. Flashing check engine light. Stabilitrack failure. Misfire codes. Took it to 4 different shops in Las Vegas Nevada. Non would complete repair. Took it to dealer in Utah hour and 45 minutes away, jerking missfires loss of power and power steering, dealer offered to do repair for 1800$ :/. Repair completed. Drove 150 miles, codes popped back up to it into mechanic, reported coolant leak and misfires, replaced ign coil. Replaced spark plugs, fixed leaks. 1400$ 6 weeks later turbo seized, misfires shaking and in ability to drive faster than 35mph loss of power steering. Excessive coolant leak, repair 1170$ 3 weeks later misfire codes, loss of stabilitrack, and tc, replaced spark plugs, car is currently all over the road, pulls left then pulls right, car vibrates terribly when 55mph+ suspension in rear is almost completely defective, I can lift the car 3” with my bare hands… over active abs. 35mph no snow or ice, new brake pads 120 miles ago. Radio will turn on and off whenever it wants while driving. Car consistory idles between 750-1300* rpm. Car clearly has no sway bars. Horrible ticking and rattling noises. Chevy please buy back my car. I am concerned about my safety on a daily. Reach out to “Carvana for invoices, and contact me for the personal repairs cost”
Jan 11, 2023
POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER
1 complaint
My car just shut off by itself while I was driving without any warning. My check engine light isn’t on and I just got my car out of the shop a few weeks ago, so I’m not sure why this happened. It is not safe and was definitely scary, being that I am pregnant and also had daughter with me.
Sep 18, 2022
ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
1 complaint
Hi, I have had my car for a total of 8 years so far. It was bought used, in perfect condition in the beginning. Years passed and I have gained many problems down the road. First, the valve had to be replaced, spent a little under $1K, car worked well, until it started leaking coolant. Second, the car started to jerk back if you were passing at least 60mph. You go above 65-70, the car would jerk back to where it felt as if the whole bottom of the car fell off. You could press the gas pedal and it would barely go, it felt as if you were pushing the car with your own hands from the back, as if it lost power to move forward. Third, why does my coolant leak? Why is it that I have to put coolant in it at least every other week? The fan is EXTREMELY loud as well, as if it's overheating.
Jul 07, 2022
BACK OVER PREVENTION,LANE DEPARTURE
1 complaint
The contact owns a 2013 Chevrolet Cruze. The contact stated while driving 65 MPH, the Blind Spot Detection system failed to recognize another vehicle while switching lanes. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing both side detection systems to be replaced. The vehicle was repaired but continued to experience the failure. The contact stated that the side detection system warning light was illuminated. The contact took the vehicle back to the local dealer and made them aware of the failure. The contact took the vehicle to an independent mechanic and also made them aware of the failure. The vehicle was not repaired. The contact stated in 2020 he took the vehicle to Uptown Chevrolet (1101 E Commerce Blvd, Slinger, WI 53086: (262) 297-4471) and also made them aware of the failure. The contact stated that the failure also affected the rear camera and there were multiple warning lights illuminated. The contact stated he had the vehicle repaired approximately 8 times in total. The manufacturer had been informed of the failure. The failure mileage was approximately 20,000.
Mar 23, 2022
ELECTRONIC STABILITY CONTROL (ESC),ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
WHILE MY SON WAS DRIVING THE CAR ON THE HIGHWAY THE ENGINE STARTED TO SMOKE. HE PULLED OVER AND TURNED OFF THE CAR. HE WAITED 10 MINTUES AND STARTED THE CAR TO HEAD BACK HOME. WHEN HE ARRIVED HOME LIQUID WAS LEAKING OUT THE CAR AND THE CAR HAD SMOKE COMING FROM THE ENGINE. AT THIS TIME THE CHECK ENGINE LIGHT WAS ON. GM HAD SENT A RECALL NOTICE IN THE MAIL (N202299080), A COUPLE OF DAYS PRIOR. I CALLED THEM ON MONDAY AND THEY TOLD ME TO TAKE IT TO A DEALER. I CALLED THE LOCAL CHEVY DEALER AND TOLD THEM ABOUT THE RECALL NOTICE. HE TOLD ME TO BRING IT IN. I CALLED A TOW TRUCK DRIVER AND LEFT THE CAR AT THE CHEVY DEALER. ATER THEY HAD THE CAR FOR TWO WEEKS, THEY EXPLAINED THAT IT WILL BE $2000 TO FIX THE VEHICLE, EVEN THOUGH THERE ARE CURRENTLY 4 RECALLS ON THE VEHICLE. I CALLED GM SEVERAL TIMES TO ASK HOW ARE THEY GOING TO RECTIFY THIS, WITH NO CALL-BACK. THE VEHICLE IS STILL AT THE CHEVY DEALERSHIP.
Sep 21, 2020
POWER TRAIN,WHEELS,UNKNOWN OR OTHER
1 complaint
I WAS JUST DRIVING ALONG UNDER NORMAL DRIVING WHEN ALL OF A SUDDEN MY RPMS WENT ALL THE WAY UP AND THE CAR WASN'T GOING ANYWHERE BUT COSTING TO A STOP ALONG WITH A LOUD BANGING SOUND. I WAS DRIVING APPROXIMATELY 28MPH ON A STREET
Jul 28, 2020
SEAT BELTS
1 complaint
MY DRIVERS SIDE SEAT BELT LIGHT WOULD BLINK OCCASIONALLY AS I WAS DRIVING THINKING MY SEAT BELT WAS NOT LATCHING HOWEVER, IT WAS AND I CLEANED IT AS BEST AS I COULD. STILL WOULD COME ON, BLINKS, TURNS OFF, COMES ON AND THE SOUND WILL EVEN SOUND TO PUT MY SEAT BELT ON. ALL THIS WHILE THE CAR IS IN MOTION, WHETHER I'M DRIVING SLOWLY OUT OF MY DRIVEWAY OR DOWN THE INTERSTATE. *TR
Apr 17, 2020
STEERING,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
THE STABLIC TRACT, THE ENGINE, THE ENGINE SLOWS DOWN, THE POWER STEERING, THE ENGINE MODULE HAS BLOWED I HAVE HAD PROBLEMS WITH THE CAR DAY 1, I BOUGHT FROM JDA AUTOMOTIVE ON GARNERS FERRY ROAD. I HAVE BEEN TAKING CAR TO CHEVROLET IN COLUMBIA,SC HARBISON . THEY REPAIRED RECALLS BUT SOON AS REPAIR THEY SEND A SIGNAL TO CAR TO TEAR UP .THE CAR COME TO COMPLETE STOP CAUSING ME TO NEED NECK BRACE IT ALSO IS TEARING UP THE THREAD ON TIRES. AND PEOPLE ARE BLOWING HORN AND ALSO HITTING ME IN BACK EVERYWHERE I GO I HAVE TO USE EMERGENCY BLINKING LIGHTS.
Mar 10, 2020
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE
1 complaint
MY SCREEN FOR THE RADIO STARTS TO FLICKER, AND THE ENTIRE CAR SHUTS DOWN. AFTER WAITING FOR 5 OR 10 MINUTES THE CAR POWERS BACK UP AND STARTS. ANOTHER TIME, WHILE I WAS STILL PARKED THE RADIO STARTS TO FLICKER AGAIN. SO I TURN OFF THE CAR, BUT THE KEY IS STUCK IN THE IGNITION AND WHEN YOU TURN THE KEY YOU GET NOTHING. IT DOESN'T START AND YOU GET NO POWER. AFTER WAITING A FEW MINUTES AGAIN THE CAR POWERS UP ON ITS OWN WHILE KEY IS STILL IN THE IGNITION. THIS ALSO HAPPENED ONCE WHILE I WAS DRIVING. LUCKILY I WAS JUST TAKING OFF, SO I WASN'T GOING VERY FAST.
Feb 12, 2020
POWER TRAIN,ELECTRICAL SYSTEM,AIR BAGS
1 complaint
CHEVY CRUZE 2013 LTZ TURBO, I HAVE THE PAPERWORK STATING IT IS TURBO. I TOOK IT TO A DEALERSHIPS BECAUSE CHECK ENGINE LIGHT CAME ON. I WAS TOLD IT WAS FINE. THEY CLEARED EVERYTHING. I HAVE BEEN TOLD DIFFERENT THINGS WHETHER IT HAS TURBO OR NOT. THE TURBO WAS SUPPOSEDLY CHECKED SEVERAL TIMES SINCE I BOUGHT IT. THE MECHANIC AT DEALERSHIP SAID IT DID NOT HAVE TURBO. I ASKED THE HEAD MECHANIC TO DRIVE THE CAR WITH ME IN IT. HE DID, THE HEAD MECHANIC CONVINCED ME IT HAD TURBO AND IT WAS WORKING FINE, I SAID IT DOESN'T ACT LIKE IT TO ME, HE SAID THIS IS ALL ITS GOT AND THAT'S IT, THE CAR IS FINE. THE HEAD MECHANIC SAID IT WAS FINE, I SAID SOMETHING IS NOT RIGHT, HE CONVINCED EVERYTHING WAS AND TO PUSH THE CLEAR BUTTON WHEN IT WOULD BE AND IT WOULD BE FINE. THIS HAPPENED BETWEEN 2014 AND 2018 THIS HAS HAPPENED OVER THE YEARS. I WAS TOLD TO BASICALLY TOUCH THE CLEAR BUTTON. CODES STARTED TO POP UP; IT STARTED WITH THE WINDOW. I WAS TOLD TO HIT CLEAR BUTTON WHEN THIS HAPPENS, SO I DID. THEN CHECK ENGINE CODES POP UP ON DASH SAYING: ROLE WINDOW DOWN AND BACK UP, CHECK TRANSMISSION, KEY REMOTE NOT DETECTED, START WITH REMOTE START, CHECK AIR BAGS, IT HAS DONE THIS OFF AND ON FOR A SEVERAL YEARS, OFF AND ON . NOW THIS WEEK IT GOT REALLY BAD TO THE POINT THE CAR JUST SHUTS OFF, THEN IT WILL NOT START, UNTIL I TOUCH THE CLEAR BUTTON OR I HAVE TO UNHOOK THE BATTERY OTHERWISE THE DASH WILL NOT TURN OFF AND I CAN'T START IT. I TOOK IT TO HAVE CODES CHECKED AND MASS FLOW SENSOR , THEN IT SAID VAPOR CANISTER PURGE VALVE THEN MAP SENSOR, I REPLACED ALL, THE CAR STILL ACTS THE SAME. CODES STILL APPEAR ON DASH. START THE CAR IT SEEMS OK, THEN YOU DRIVE IT AND THE ENGINE JUST SHUTS OFF AND CODES START TO APPEAR AGAIN. SHOULD THIS BE CHECKED INTO. I CAN'T FIND RECORDS, I WILL TRY, BUT I CAN TELL YOU DEALERSHIPS.
Dec 08, 2019
STEERING,SERVICE BRAKES,ENGINE
1 complaint
WHILE DRIVING AND IN MOTION THE VEHICLE SHUTS OFF. AFTER SHUTTING OFF THE ABS MALFUNCTIONS AND THE STEERING MALFUNCTIONS. THIS HAS HAPPENED TWICE NOW, BOTH ON CITY STREETS. ONCE DISABLED THE VEHICLE WILL NOT RESTART ON IT'S OWN; IT DOESN'T EVEN TURN OVER. THE VEHICLE WILL, HOWEVER, RESTART IF JUMP STARTED. THE FIRST OCCURRENCE PRESENTED WITH A CHECK ENGINE LIGHT THAT CODED AS A FAULTY CAM SHAFT SENSOR. THIS WAS REPLACED AND THE CHECK ENGINE LIGHT WENT AWAY. THE SECOND OCCURRENCE PRESENTED WITH NO LIGHTS OR WARNINGS. BOTH THE BATTERY AND ALTERNATOR WERE TESTED AND ARE FUNCTIONING.
Dec 05, 2019
VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
1 complaint
THE OILS IS LEAKING IS THIS VEHICLE .. AND HOW IT WAS EXPLAINED IS THAT THE OIL IS ALSO LEAKING INTO THE TURBO .. WHICH IS CAUSING OIL TO BASICALLY BE PUSHED OUT INSTEAD OF AIR BEING BROUGHT IN FOR THE CAR TO GO THE CORRECT SPEED AND THE CAR IS UNDRIVEABLE
Nov 15, 2019
ELECTRICAL SYSTEM,VISIBILITY/WIPER
1 complaint
I AM WRITING TO REQUEST AN INVESTIGATION INTO CHEVROLET CRUZE HEATER BLEND DOOR ACTUATOR FAILURES. THE ISSUE IS A SMALL PLASTIC GEAR THAT STRIPS OUT AND DOES NOT ALLOW THE BLEND DOOR TO CYCLE FROM WINDSHIELD DEFROST / DASH VENTS / AND FLOOR VENTS. THIS IS A HIGH SAFETY CONCERN IN COLD / RAINY WEATHER DRIVING DUE TO THE VEHICLE OPERATOR IS UNABLE TO ADJUST THE BLED DOOR TO DEFROST THE WINDSHIELD. THIS IN TURN ALLOWS THE WINDSHIELD TO BECOME FOGGED, (OR FROSTY IN EXTREME COLD) WHICH LEADS TO VERY POOR VISIBILITY. I HAVE A PROFESSIONAL YOUTUBE CHANNEL THAT SHOWS THE ISSUE IN DETAIL THE LINK IS HTTPS://YOUTU.BE/I5PDAIA0P-8 QUOTES TO REPAIR THIS ISSUE RANGE FROM $800.00 TO $1500.00. BEING THIS FAILURE CAN LEAD TO AN ACCIDENT CAUSED FROM POOR VISIBILITY FROM AN OBVIOUS DESIGN FLAW, TO CUT CORNERS AND SAVE MONEY, THIS NEEDS TO BE LOOKED AT. MY VIDEO HAS NEARLY 11,000 VIEWS FROM PEOPLE WITH THIS PROBLEM. ALSO ALMOST EVERY FORUM ONLINE HAVE PEOPLE DISCUSSING THIS PROBLEM. I BELIEVE IT IS N BAD TASTE FOR CHEVROLET TO NOT YET ACKNOWLEDGE THIS AS A RECALL.
Oct 04, 2019
POWER TRAIN,AIR BAGS,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
MY CAR IS A DANGER THE ENGINE POWER SLOWS DOWN WHEN DRIVING CAUSING ANOTHER TO HIT IN THE BACK POWER STEERING LIGHT DISPLAYS, STABILIZE TRACT AND ENGINE POWER, I HAVE ALREADY HAD ONE HIT AND RUN ACCIDENT.I TOOK CAR TO CHEVROLET DEALERSHIP HARBISON RD COLUMBIA SC THEY JUST HALF REPAIR IT SOMEONE MAY DIE IF CAR CONTINUE TO POWER DOWN.
Jun 03, 2019
ELECTRICAL SYSTEM,AIR BAGS,ENGINE
1 complaint
CAR HAS BEEN RETURNED TO DEALER FOR REPAIRS CONCERNING THE MOTOR AND ELECTRICAL SYSTEMS. THEY HAVE NOT BEEN SERVICED OUTSIDE OF THE DEALERSHIP. CAR FREQUENTLY QUITS AND HAS TO BE JUMPSTARTED.
May 30, 2019
UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
WENT OUT AND STARTED CAR UP. CAR WAS SHAKING AND SERVICE STABILITRAC AND SERVICE TRACTION CONTROL WERE ON THE DASH SCREEN. THIS HAPPENED BACK IN DECEMBER AS WELL AND THEN THE CAR EVENTUALLY STOPPED WORKING ALTOGETHER.
Mar 20, 2019
VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
WHILE DRIVING THE CAR ON AN OFF RAMP THE DISPLAY PANEL SHOWED 3 WARNING LIGHT, ABS, TRACTION CONTROL, AND BRAKE. THE COMMUNICATION PANEL, WHERE THE SPEED AND ALL COMMUNICATIONS ABOUT THE CAR ARE GIVEN, THEN SAID REDUCED ENGINE POWER AND MY CAR SLOWED DOWN AND MY POWER STEERING STOPPED WORKING. THE PANEL THEN ALSO SAID SERVICE STABILITRAK AND SERVICE TRACTION CONTROL. IT HAS HAPPENED MORE THAN ONCE SINCE I BOUGHT THE VEHICLE AND THE DEALER REPLACED THE THE ECM A FEW YEARS AGO AND IT HASN'T FIXED THE ISSUE AS IT STILL OCCURS. THE MOST RECENT EVENT HAPPENED LAST WEEK.
Feb 10, 2019
STEERING,POWER TRAIN,UNKNOWN OR OTHER
1 complaint
FOR SOME REASON WHEN I DRIVE MY CAR IT STARTS SHAKING SOMETIMES IT HAPPENS WHEN I START DRIVING OR WHEN I BRAKE I TRIED TO FIND THE PROBLEM AND IT LOOKS THAT IT IS THE DRIVE SHAFT. I THOUGH THAT IT IS SOMETHING THAT ONLY HAPPENED TO ME BUT I FOUND OUT THAT THERE ARE MORE CARS INVOLVED IN THAT BUT MY CHEVY CRUZE 2013 LOOKS LIKE IT IS NOT NOT ONE OF THOSE. WHAT CAN I DO ABOUT IT ?
Jan 07, 2019
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
1 complaint
THE CHEVY ECO CRUZE HAS BEEN GIVING ME PROBLEMS FROM THE START. I WAS DRIVING WITH THE AC ON AND CAME TO A SIGNAL LIGHT WHEN THE AC SHUTS OF & COMES BACK ON. ALSO AT THE SIGNAL LIGHT I THAUGHT I HAD GOTTEN A TAP FROM THE BACK FROM ANOTHER VEHICLE BECAUSE THE CAR JERKED. TURNED OUT NO CAR BEHIND ME BUT CAR STILL JERKS FORWARD WITH FOOT ALL THE WAY DOWN ON BRAKE PEDAL. NEXT IF I'M DRIVING AND SLOW DOWN TO MAKE, LET'S SAY A LEFT HAND TURN ONCE I MAKE THE TURN THE CAR IS SLUGGISH AS IF IT HAS TROUBLE PICKING UP SPEED. HAPPENS ALL THE TIME FROM A STOPPED POSITION OR IF I SLOW DOWN IT TAKES FOR EVER TO PICK UP MOMENTUM. MAKING IT SCAREY TO MERGE OR JUST BE ON THE ROAD. ALSO IF I TURN THE RADIO UP THE LIGHTS WILL DIE OR FADE SO I'VE REPLACED THE ALTERNATOR BUT IT STILL DOES IT. IVE CHECKED CONNECTIONS WIRES YOU NAME IT.
Oct 06, 2018
VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
WHILE DRIVING A FEW TIMES CAR HAS STOPPED ON ME AND COUKD HAVE CAUSED AN ACCIDENT WHILE I WAS IN MOTION CAR JUST CEASED.
Aug 06, 2018
EXTERIOR LIGHTING
1 complaint
FRONT TURN SIGNAL BULB LENS COVERS HAVE MELTED. DEALER CLAIMS HE HASN'T SEEN PROBLEM BEFORE AND WANTS $500 TO REPLACE ENTIRE HOUSING UNIT. HAS TO BE PLENTY OF THESE PROBLEMS OUT THERE.
Jul 31, 2018
SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM
1 complaint
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 70 MPH, THE INSTRUMENT PANEL FAILED TO ILLUMINATE. THE CONTACT PULLED OVER ONTO THE SHOULDER AND TURNED OFF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER (BUD CHEVROLET BUICK IN ST MARYS, OHIO, 419-954-0649) WHERE IT WAS DIAGNOSED THAT THE DRIVER ASSIST MODULES IN THE REAR OF THE VEHICLE WERE FAULTY AND CAUSED THE BLACKOUT ON THE INSTRUMENT PANEL. ON ANOTHER OCCASION, WHILE PULLING OUT OF A PARKING SPACE, THE BRAKE PEDAL WAS DEPRESSED AND FELT VERY STIFF. THE SAME DEALER DIAGNOSED THAT THE BRAKE VACUUM PUMP NEEDED REPLACEMENT. THE FAILURES WERE BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 72,000. *TT
Jun 15, 2018
UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
1 complaint
THE VEHICLE HAS BEEN GOING TO ANTI THEFT MODE AND TOOK IT IN THEY FOUND COOLANT RESERVOIR LEAKING THERMOSTAT LEAKING ALONG WITH THE DRIVE BELT HAS COOLANT ON IT CAUSING IT TO SQUEAK ACCORDING TO CHEVROLET CAR SEEMS LIKE WHEN I'M DRIVING IT IT FEELS LIKE ITS MOVING FWD ON IT'S ON WHEN I HAVE MY FOOT ON BRAKE AT A COMPLETE STOP. MY CAR IS AT 143,000 MILES ON IT
May 03, 2018
ELECTRONIC STABILITY CONTROL (ESC),TRACTION CONTROL SYSTEM,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE RESTARTED ITSELF IMMEDIATELY. IN ADDITION, THE ELECTRONIC STABILITY AND TRACTION CONTROL WARNING INDICATORS DISPLAYED TEMPORARILY. PELLEGRINO CHEVROLET IN WESTVILLE, NEW JERSEY WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FAILURE WAS NO LONGER UNDER RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 97,000.
Feb 16, 2018
POWER TRAIN,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
HELLO, THIS SUNDAY MY 2013 CHEVY CRUZE WHILE DRIVING AN ALERT CAME UP SAYING THAT ENGINE POWER REDUCED AND OTHER NOTICES. THE RESULT WAS THAT THE CAR LOST POWER. THANKFULLY I WAS ON A SIDE STREET AT THE TIME AT A SLOW SPEED. MOST OF MY DRIVING IS ON THE HIGHWAY AND IF THIS WOULD HAVE OCCURRED AT HIGHWAY SPEEDS WHICH DID OCCUR TO SOME PEOPLE WHO POSTED ON CHEVY FORUMS IT COULD BE FATAL. GM WILL NOT ACKNOWLEDGE THIS ISSUE AND WOULD NOT COVER THE COST TO REPAIR IT. THERE ARE MANY DISCUSSIONS ABOUT THIS ISSUE AT THIS GOOGLE SEARCH HTTPS://WWW.GOOGLE.COM/SEARCH?Q=CHEVY+CRUZE+THROTTLE+BODY+REDUCED+POWER&OQ=CHEVY+CRUZE+THROTTLE+BODY&AQS=CHROME.1.69I57J69I59J0L4.5323J0J7&SOURCEID=CHROME&IE=UTF-8 I FEEL LIKE GM SHOULD TAKE CARE OF THIS AND A RECALL SHOULD BE ISSUED SO THAT THIS DOES NOT CAUSE SERIOUS ACCIDENTS FOR OTHERS. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Feb 01, 2018
STEERING,POWER TRAIN
1 complaint
THE DEALER SAYS THAT THE RIGHT CV JOINT IS LEAKING. ALSO MY STEERING WHEEL HAS A SMALL CATCH IN IT WHEN WE ARE DRIVING, WONDERING IF THESE ARE RELATED?
Jan 28, 2018
UNKNOWN OR OTHER,VISIBILITY/WIPER
1 complaint
THE DEFROST DOESN'T WORK ON THE DRIVERS SIDE. WHEN I TURN THE SETTINGS TO DEFROST, THE FACE VENTS TURN ON FULL POWER. IVE TRIED ALL OF THE DIFFERENT SETTINGS (FACE, FEET, FACE AND FEET, DEFROST AND FEET, ETC) AND THE DEFROST WONT WORK ON ANY OF THEM. THIS CAUSES MY WINDOW TO FOG UP AND ICE OVER ON THE DRIVERS SIDE. WHILE IM DRIVING! ITS NOT ONLY ANNOYING , IT'S EXTREMELY DANGEROUS AND UNSAFE WHEN DRIVIG DURING THE WINTER MONTHS. THERE IS NOTHING IN THE VENTS. I CHECKED. I TRIED TO TAKE PICTURES TO SHOW HOW I HAVE NO VISIBILITY. IT'S ALOT WORSE IN PERSON.
Dec 31, 2017
SUSPENSION,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
1 complaint
DRIVING AND WHEN I HIT A BUM THE CAR STARTED TO GO SLOWLY
Dec 30, 2017
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
I AM WRITING ASKING FOR YOU TO LOOK INTO WHAT I CALL ENDANGERING TO MOTORIST IN OUR STATE, MORE SO OF A DANGER TO ME. I AM FORCED TO DRIVE W/ SOMETHING CONNECTED TO MY BODY, VEHICLE, OR ANYTHING THEY CAN POSSIBLY CONNECT TO A TOOL UTILIZED BY OUR LAW ENFORCEMENT AGENCIES. THE TOOL IS USED TO DO UNDERCOVER WORK/INVESTIGATIONS WHICH I WAS TOLD IT'S USED BY SPECIAL INVESTIGATIONS FOR THE POLICE DEPARTMENT. AS I AM DRIVING, I HAVE TO TELL THEM WHILE DRIVING NOT TO PUT THAT ON MY CAR, MOVE THAT OFF MY BRAKES (WHICH SOMETIMES MY VEHICLE WOULDN'T STOP I HAD TO PRESS DOWN ALL THE WAY TO THE FLOOR FOR IT TO STOP AND MY BRAKES AREN'T BAD, THEY EVEN HAVE SOMETHING SETUP TO WHEN I AM BREAKING, SLOWING DOWN AND ABOUT TO TURN THAT IT LOCKS UP MY BREAKS AND CAUSES THE CARE TO DO SOMETHING LIKE A JERK THING OR INSTANT STOP, THEY HAVE MOVED IT TO THE BACK OF MY CAR WHICH MOVES THE OPPOSITE WAY MY VEHICLE IS BEING STEERED AND IT SPINS OUT ONLY ON ONE TIRE). THEY HAVE CREATED AN ILLEGAL SETUP WHICH HAS DAMAGED MY VEHICLE THAT'S BEING REPAIRED TODAY. WHEN DRIVING THEY PLACE IT MY BRAKES WHICH SOMETIMES DON'T STOP, THEY HAVE OTHERS DRIVING AT THE SAME TIME AS I AM AND IT EFFECTS THE DRIVING OF OTHERS, THEY MOVE MY VEHICLE WHICH IS STEERED THE OPPOSITE DIRECTION I AM CONTROLLING IT, IT CAN CAUSE YOU TO CRASH, IT'S HUGE DISTRACTION. THE OTHER MOTORIST ON THE ROAD AS I AM HAVE TRIED HELPING SOME HAVE ADMITTED TO DRIVING W/ THIS CONNECTED TO THEM PURPOSELY AND ARE TO INTENTIONALLY CAUSE AN ACCIDENT, THEY SAID IT'S A "GAME". WITH THE HELP OF SOME FROM THE LITTLE ROCK POLICE DEPARTMENT, AND FBI THEY ARE GIVEN THE WHERE ABOUT OF CERTAIN INDIVIDUALS AND THEY ARE TO CAUSE AN ACCIDENT. THE SETUP ALONE CAN CAUSE YOU TO CRASH. I HAVE MOTORIST WHO SPOKE UP AND TRIED HELPING ME AS I AM ON THE HIGHWAY AND THOSE WHO ARE CONTROLLING IT, WHICH ARE INDIVIDUALS WHO WORK FOR OUR LOCAL LAW ENFORCEMENT.
Nov 30, 2017
POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
IN PARK AT RANDOM TIMES THE SERVICE TRACTION CONTROL AND SERVICE STABILITRAK LIGHT WILL COME ON. THE CAR IS REAL SLUGGISH AT TAKE OF, I CAN NOT LEAVE A STOP SIGN WITH A CAR ANY LESS THAN 40-50 CAR LINKS AWAY WITHOUT FEAR OF GETTING HIT. WHEN THE SPEED FINALLY STARTS TO PICK UP IT SHIFTS ROUGH AT TIMES. THE CAR ALSO FEELS LIKE IT IS JUMPING WHEN IN DRIVE AND HOLDING THE BRAKE.
Aug 30, 2017
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
SINCE PURCHASING MY CAR IT HAS DONE STRANGE THINGS WITH WHAT I THOUGHT WAS THE BREAKS. WHEN STOPPING AT A LIGHT ETC.. THE CAR WILL JUMP FORWARD.. SOMETIMES ONLY ONCE AND OTHERS IT DOES IT OVER AND OVER UNTIL I ACCELERATE AGAIN. I TOOK IT TO THE DEALERSHIP WHERE I PURCHASED IT. DAVID MAUS IN SANDFORD FL. THE SERVICE TECH TOOK A RIDE WITH ME.. HE STATED THAT HE'S HEARD THIS FROM OTHER CHEVY CRUZE OWNERS AND IT'S JUST WHAT THESE CARS DO. IT DID DEMONSTRATE THE JUMPING, THRUSTING FORWARD WHILE THE SERVICE TECH WAS DRIVING. I WAS NOT HAPPY WITH THIS ANSWER BUT BELIEVED HE KNEW WHAT HE WAS TALKING ABOUT. YESTERDAY I GET IN MY CAR AND IT WILL HARDLY GO. THE SERVICE STABILTACK LIGHT WAS ON. THEN EVERY LIGHT ON THE DASH CAME ON. OBVIOUSLY I UNDERSTAND THINGS GO BAD ON CARS AS IT'S 4 YEARS OLD. BUT AFTER READING HUNDREDS OF THESE COMPLAINTS ONLINE I BELIEVE THIS IS A PROBLEM WITH THESE CARS THAT CAN BE DANGEROUS. AND IT'S UNBELIEVABLE TO ME THAT THERE IS NO RECALL AFTER ALL THE REPORTS AND COMPLAINTS. WHEN IT JUMPS HOPS THRUST FORWARD YOU NEVER KNOW IF IT'S GOING TO BE A LITTLE OR A LOT. THIS PROBLEM HAS BEEN ONGOING WITH NO HELP FROM THE CERTIFIED MECHANICS. I PUT THE DATE AS 2013 BECAUSE AS I SAID IT'S BEEN ON GOING AND NOW IT'S COMPLETELY BROKEN. WHICH COULD HAVE BEEN PREVENTED HAD THE MECHANICS HELPED ME IN 2013
Jul 10, 2017
VISIBILITY,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 65 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT COOLANT WAS LEAKING AT THE WATER PUMP. THE WATER PUMP WAS REPLACED. THE ISSUE PERSISTED AND THE HEATER AND DEFOGGER WERE INOPERABLE. THE VEHICLE WAS THEN DIAGNOSED WITH NO COOLANT AND THE THERMOSTAT HOUSING WAS REPLACED. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AGAIN. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE A LEAK WAS FOUND AT THE WATER PUMP. THE PUMP WAS REPLACED AGAIN. WHILE DRIVING 65 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED AGAIN. THE DEALER PERFORMED A DIAGNOSTIC TEST AND A P0411 CODE WAS FOUND. THIS TIME, THE AIR CHECK VALVE WAS REPLACED. THE CONTACT STATED THAT THE HEATER WAS INOPERABLE. THE CONTACT CHECKED THE COOLANT AND FOUND NO COOLANT IN THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE HAD BEEN AT THE DEALER FOR THE PAST COUPLE OF WEEKS FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 69,592.
Apr 26, 2017
AIR BAGS,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
"TAKATA RECALL" WE WERE GOING TO CHURCH ON SUNDAY MORNING , IT WAS A RAINING DAY , I WAS DRIVING AT 35-38 MPH IN A ZONE 40 MPH . I WAS APPROACHING TO A CURVE WHEN I INTENDED TO BRAKE, THE CAR SLIPPED TO THE LEFT ALL THE WAY , IT DONT BRAKED, IT DONT TURN ON THE SENSOR TO STABILIZE THE CAR AND THE MOST IMPORTANT , ANY OF THE AIR BAGS IN THE LEFT SIDE , IT DONT CAME OUT . THIS IS THE POLICE ACCIDENT REPORT CASE # HC170007937.
Jan 21, 2017
SUSPENSION
1 complaint
JUST BOUGHT THE VEHICLE AND WAS DRIVING AND KEPT HEARING A CLUNKING NOISE IN THE FRONT END AND NOTICED THE FROM ROTORS WAS INDICATING REPLACEMENT SO TOOK BACKTO DEALER AND THEY ALSO FOUND THAT THE FRONT STABILIZER LINK ON DRIVERS SIDE WAS SNAPPED IN HALF CAUSING OUTER TIE ROD NEEDING REPLACEMENT AND COULD OF CAUSED A CRASH AS YOU WOULD LOSE CONTROL OF VEHICLE ONCE OUTER TIR ROD DISCONNECTED.
Oct 13, 2016
UNKNOWN OR OTHER,SERVICE BRAKES
1 complaint
OWNER DRIVES THE VEHICLE FOR 10 MILES OR GREATER AND AFTER PARKING FOR SEVERAL MINUTES THE VEHICLE HAS A BURNING SMELL INSIDE. IT REMAINS FOR DAYS AT A TIME EVEN IF THE VEHICLE HAS NOT BEEN DRIVEN. THIS HAS OCCURRED SINCE OWNERSHIP. SECOND PROBLEM; BRAKES LOCK UP AFTER THE CAR IS WASHED AND PARKED FOR A FEW MINUTES. REMEDY IS TO STEP ON THE ACCELERATOR WITH THE VEHICLE IN GEAR (DRIVE OR REVERSE) AND PREPARE TO BRAKE IMMEDIATELY. IT TOOK 1000 RPM'S TO GET THE BRAKES RELEASED THIS TIME. IT HAPPENS EACH TIME THE CAR IS WASHED IN A STATIONARY POSITION. MILEAGE IS 27,000.
Sep 05, 2016
STEERING,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
LATELY I'VE BEEN NOTICING THE TOUCH SCREEN RADIO TO FLICKER AND COMPLETELY LOSE POWER. I FIGURE IT WAS JUST A GLITCH WITH THE ALL THE TECHNOLOGY THAT THIS CAR HAS. WELL, THE SERVICE ANTITHEFT DETERRENT SYSTEM CONTINUES TO COME ON, BUT GOES AWAY. CAR IS FINE. LAST SATURDAY MY CAR WOULDN'T START UNTIL THE 3RD TRY. THE CAR COMPLETELY SHUT OFF, ABSOLUTELY NO POWER, KEY WOULDN'T COME OUT OF THE IGNITION. AFTER 15 MINUTES IT STARTED, THE RADIO FLICKER. ON MY WAY TO WORK, THE RADIO KEPT CUTTING OUT THEN AS I WAS SLOWING DOWN TO TURN, MY STEERING AND BRAKES GAVE OUT, NEARLY CAUSING A HUGE COLLISION! THIS SEEMS TO BE A VERY COMMON THING WITH THE 2013 CRUZE LT. CHEVY NEEDS TO DO SOMETHING! I DO NOT FEEL SAFE IN THIS CAR ANYMORE! NO ONE SEEMS TO KNOW THE PROBLEM? IT'S LIFE OR DEATH HERE, I TRAVEL A LOT FOR WORK AND GET ON BUSY HIGHWAYS. HOW MANY INJURIES OR DEATHS DO YOU NEED TO CORRECT THIS MAJOR PROBLEM?
May 23, 2016
ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
STARTING AT 20-30K MILES, SERVICE STABILITRAK WOULD COME ON AND CHECK ENGINE LIGHT WOULD BLINK FOR 30 SECONDS. AFTER SHUTTING OF THE CAR THE SERVICE LIGHT WOULD GO OFF. EACH TIME I TOOK IT TO A DEALERSHIP THE CODE WAS CLEAR AND THEY WEREN'T ABLE TO FIND OUT WHAT WAS WRONG. I GOT CHARGED FOR $180 FOR CHECKING UP AND NOT HAVING A PROBLEM ONCE. ALL THE OTHER TIMES I BROUGHT IN THE VEHICLE THEY FOUND SOMETHING WRONG AND DIDN'T CHARGE ME. FINALLY OVER THE COUPLE YEARS I OWNED THE VEHICLE AND NOW AT 80K MILES, THE SERVICE STABILITRAK LIGHT HAD BEEN COMING ON MORE AND MORE, I FINALLY GOT IT TO COME ON AND GOT AN APPOINTMENT RIGHT AWAY. I TOOK IT IN AND THEY TOOK 2 DAYS TO FIND OUT THAT ALL MY SPARK PLUGS AND MY COIL PACK WAS RUSTED AND CORRODED. IT COST $700. I LIVE IN CALIFORNIA THERE IS NO SALT ON THE ROADS AND I DON'T LIVE BY THE OCEAN. THIS SHOULD NOT HAVE HAPPENED.
Mar 30, 2016
WHEELS
1 complaint
ALL THE WHEEL HUBS WENT BAD AT 40K MILES. THEY ALL MADE VERY LOUD VIBRATIONS WHILE DRIVING AT SPEEDS BETWEEN 25-75. THEY ARE SUPPOSED TO LAST 300K. NOT COVERED UNDER ANY WARRANTY.
Mar 30, 2016
POWER TRAIN,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING AT A HIGH RATE OF SPEED, THE VEHICLE LOST POWER. THE CONTACT DEPRESSED THE ACCELERATOR PEDAL, BUT THE VEHICLE HESITATED BEFORE ACCELERATING. IN ADDITION, WHILE THE VEHICLE WAS IDLING, THE ABS AND MULTIPLE WARNING LIGHTS ILLUMINATED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000. THE VIN WAS UNAVAILABLE.
Jan 25, 2016
STEERING,ELECTRICAL SYSTEM,UNKNOWN OR OTHER
1 complaint
THE COMPUTER SYSTEM GOES ON AND OFF AT RANDOM, WHICH CAUSES MALFUNCTIONS IN OTHER AREAS, PARTICULARLY THE POWER STEERING AND SECURITY SYSTEM. MY POWER STEERING HAS GONE OUT MULTIPLES TIMES, CAUSING NEAR ACCIDENTS. THE SECURITY SYSTEM ALSO LOCKED UP DUE TO THE COMPUTER, AND IT TOOK 15 MINUTES TO GET IT STARTED IN THE ARIZONA HEAT. THE POWER STEERING ISSUE IS INCREDIBLY DANGEROUS.
Dec 26, 2015
STEERING,ENGINE,FUEL/PROPULSION SYSTEM,VISIBILITY/WIPER
1 complaint
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 75 MPH, THE STEERING WHEEL SEIZED AND THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER TO BE SERVICED UNDER A SAFETY RECALL RELATED TO THE ELECTRICAL SYSTEM AND THE TECHNICIAN STATED THAT THE WATER PUMP WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE TECHNICIAN ALSO INFORMED THE CONTACT THAT THE WATER PUMP HOUSING WAS CRACKED AND NEEDED TO BE REPLACED, BUT WAS NOT REPAIRED. WHEN THE HEATER WAS ACTIVATED, AN ODOR OF ANTIFREEZE AND FUEL EMITTED INSIDE THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000.
Dec 04, 2015
STEERING,UNKNOWN OR OTHER
1 complaint
MY DAUGHTERS CHEVY CRUISE POWER STEERING LIGHT CAME ON AND IT BECAME DIFFICULT FOR IT TO STEER. SHE TURNED IT OFF AND IT WORKED FINE. SHE MADE APPOINTMENT AT DAY CHEVROLET IN MONROEVILLE AND THEY COULD NOT FIND A PROBLEM. ALSO, THEY SAID THAT THEY HAD NEVER HEARD OF SUCH A PROBLEM. AFTER SHE LEFT IT HAPPENED AGAIN. WE GOOGLED THE PROBLEM AND FOUND IT HAS HAPPENED A LOT OF TIMES WHAT SHOULD WE DO? I DON'T WANT MY DAUGHTER IN AN ACCIDENT AND INJURED OR KILLEDTO
Jun 11, 2015
STEERING,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 50 MPH, THE ENGINE STALLED AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS ABLE TO RESTART AFTER MULTIPLE ATTEMPTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,592.
May 29, 2015
VEHICLE SPEED CONTROL,EQUIPMENT ADAPTIVE/MOBILITY,ENGINE
1 complaint
THE VEHICLE SURGES WHEN FOOT IS ON THE BRAKE & IT IS BECOMING A STRUGGLE TO KEEP IN BRAKE MODE. FEELS AS IF CAR IS GOING TO TAKE OFF. ALSO, WHEN DEFROST IS ON, IT WILL TURN ITSELF OFF WITH WARNING FLASHING 'A/C OFF DUE TO HIGH ENGINE TEMP' AIR CONDITIONING IS NOT EVEN ON...THE HEAT IS. THIS IS AN ONGOING ISSUE THAT GM CANNOT SEEM TO FIND WHAT THE PROBLEM IS. *TR
Apr 08, 2015
SUSPENSION,TIRES,WHEELS
1 complaint
VEHICLE BEGAN WITH SQUEAKING NOISE AS I DROVE HOME AND WHEN HAVING IT CHECKED OUT, I WAS TOLD I NEEDED NEW STRUTS AND THE TIRES HAD WORN OUT DUE TO STRUTS. THE VEHICLE IS A 2013 CHEVROLET CRUZE LT WITH GOOD DRIVING AND 37,000-40,000 HIGHWAY MILES. NEVER HAD STRUTS WEAR OUT ON A VEHICLE THIS EARLY. *TR
Mar 16, 2015
ELECTRICAL SYSTEM,EQUIPMENT
1 complaint
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT RECEIVED A WARRANTY LETTER FROM THE MANUFACTURER FOR THE BATTERY CONNECTIONS. THE VEHICLE WAS REPAIRED, BUT THE AIR CONDITIONING FAILED. THE DEALER COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.
Mar 06, 2015
ELECTRICAL SYSTEM,AIR BAGS,STRUCTURE
1 complaint
I WAS DRIVING HOME AND HIT AN 8 POINT BUCK THAT WEIGHED ABOUT 180LBS HEAD ON THAT CAUSED DAMAGE FROM THE MIDDLE FRONT CENTER OF THE CAR EXTENDING TO THE DRIVERS SIDE OF THE CAR AND SMASHING UP INTO THE MOTOR. THE INSTRUMENT PANEL IMMEDIATELY ILLUMINATED TO SERVICE AIRBAG BUT THE AIRBAG NEVER DEPLOYED. I WAS TOLD IF I WAS GOING SLOWER, THE DEER WOULD HAVE WENT THROUGH THE WINDSHIELD. I COULD HAVE BEEN SERIOUSLY HURT SINCE THE AIRBAG DIDN'T DEPLOY. I BOUGHT THIS CAR BRAND NEW WITH ONLY 17 MILES ON IT. I HAVE DRIVEN IT FOR 2 YEARS AND NOW HAVE TO WONDER IF MY FAMILY AND I WERE PUT AT RISK FOR THE LAST TWO YEARS, WHILE TRAVELING TO OHIO, FROM IOWA AND OUT TO BOISE 3 TIMES. OF COURSE I WILL BE TOLD THERE IS NOTHING WRONG AND THE CAR WILL BE REPAIRED, AND I WILL BE FORCED TO CONTINUE DRIVING A CAR THAT I WON'T REALLY FEEL SAFE IN BECAUSE I WON'T KNOW FOR SURE IF THE AIRBAG SYSTEM IS FIXED, AND WILL WORK RIGHT IF THIS UNFORTUNATELY WILL EVER HAPPEN AGAIN. SOMEHOW THIS WILL BE PUSHED UNDER THE RUG AND THERE WILL BE NOTHING I CAN DO ABOUT IT. *TR
Jan 10, 2015
EXTERIOR LIGHTING,AIR BAGS,STRUCTURE
1 complaint
TRAVELING WEST AND AN EAST BOUND VEHICLE TURNED IN FRONT OF ME. THE OTHER DRIVER WAS TICKET FOR FAILURE TO YIELD AND ACCIDENT CAUSING BODILY INJURY. MY AIR BAGS DID NOT DEPLOY I SUSTAINED INJURIES TO MY CHEST, HIT MY HEAD ON DRIVERS SIDE WINDOW AND MY LEFT SHOULD AND RIBS WERE THROWN IN TO THE DOOR. *TR
Dec 12, 2014
POWER TRAIN,VISIBILITY
1 complaint
VEHICLE SURGES WHEN CAR IS IN IDLE POSITION (BREAKING). THIS VEHICLE WAS NOT IN AN ACCIDENT, HOWEVER DURING A SURGE THE CAR BUMPER WENT OVER A PARKING BLOCK THAT HAD A TIE ROD STICKING UP. WHEN I BACKED UP THE CAR, IT PULLED THE DRIVERS SIDE BUMPER AWAY FROM THE FRONT END. ALSO, AN ENGINE LIGHT GOES ON WHEN THE WINDOW DEFROSTER IS ON, STATING THAT THE AC IS BEING SHUT OFF (AC IS NOT ON, THE HEATER IS) AND SHUTS DOWN THE HVAC SYSTEM. *TR
Nov 18, 2014
ENGINE AND ENGINE COOLING,STRUCTURE
1 complaint
I PURCHASED MY VEHICLE IN SEP 2013, APPROX NOV 2013 I BEGAN HAVING A HORRIBLE STRONG ODOR COMING FROM MY VEHICLE. WE SEARCHED TO SEE IF AN ANIMAL WAS IN IT. I THOUGHT MAYBE IT WAS MY SON'S FEET & MADE HIM CHANGE SOCKS. IT GOT WORSE & WAS REALLY STRONG WHEN DEFROST, HEAT & VENT WERE ON. I TOOK IT IN TO THE DEALERSHIP & THEY LOOKED AT IT, OF COURSE THAT DAY THEY COULDN'T GET THE SMELL TO OCCUR ALTHOUGH IT DID ON THE WAY THERE. I WENT A COUPLE MORE WEEKS & IT GOT WORSE. FINALLY, I TOOK THE CAR IN FOR OIL MAINTENANCE & ADVISED AGAIN THAT THE SMELL WAS HORRIBLE. THE SERVICE MANAGER AT THE TIME SAID IT WAS A COMMON CHEVROLET PROBLEM. THERE IS A LEDGE UNDER THE HOOD, UNDER THE WINDOW & CONDENSATION FROM DEFROST OR RAIN, ETC. SITS & DOESN'T DRAIN CAUSING THE WATER TO MILDEW & BECOME STAGNANT. HE TOLD ME TO LEAVE THE CAR RUNNING WITH MY VENT ON HIGH (& NOT SIT IN THE CAR), SPRAY LYSOL AND LET IT RUN FOR ABOUT 5 MIN, IT KILLS THE BACTERIA. I HAD TO DO THIS EVERY NIGHT FOR ALMOST 3 WEEKS DURING THE COLD WINTER MONTHS. I TOOK IT BACK & TOLD THEM IT WAS RIDICULOUS I WASN'T GOING TO CONTINUE DOING THIS FOR THE LIFE OF THE VEHICLE. WHEN I TOOK IT BACK SOMEONE ELSE WAS THERE & SD THE DEALERSHIP HAD REC'D NOTICE THAT THERE WAS A PART THAT COULD BE PUT ON IT, SO THEY SENT ME ON MY WAY WAITING FOR A LOANER VEHICLE THEN THEY WOULD FIX IT. THEY FINALLY "PUT THE PART ON" I WAS ADVISED BY ANOTHER DEALER IT WASN'T A PART THEY JUST HAD TO FLIP A SWITCH THE PART WAS ON THE VEHICLE. THE NEXT DAY I GOT IN MY CAR & BLOWERS WERE RUNNING. I CALLED & WAS ADVISED THAT WAS WHAT THE PART DID, SO NOW THE SMELL WAS LIKE ROTTEN MAPLE SYRUP. DURING THE DRY SUMMER MONTHS THE SMELL WAS NOT THERE, BUT NOW THAT FALL/WINTER IS COMING THE SMELL IS BACK & I HAVE A CALL IN TO GET THIS AND OTHER MAJOR ISSUED FIXED AGAIN. THIS CAN'T BE HEALTHY ESPECIALLY FOR MY BOYS WHO HAVE SEVERE ALLERGIES TO MOLD. *TR
Nov 05, 2014
SUSPENSION,AIR BAGS,STRUCTURE,ENGINE
1 complaint
I WAS STOPPED AT A STOP SIGN GETTING READY TO CROSS OVER HWY TO GO NORTH BOUND. A TRUCK CAME OUT OF NOWHERE AND HIT MY DRIVER SIDE FRONT END. MY AIR BAGS DIDN'T DEPLOY. I GOOGLED IT AND SAW THERE IS A RECALL ON MY VEHICLE FOR AIR BAG. I JUST BOUGHT THE CAR 2 WEEKS AGO. SHOULDN'T THE DEALER BE RESPONSIBLE FOR FIXING RECALLS BEFORE SELLING THE CAR EVEN IT IS USED. *TR
Nov 04, 2014
STEERING,SUSPENSION
1 complaint
ON JUNE 28, 2014, I BROUGHT MY CHEVY CRUZE TO THE DEALERSHIP FOR A SAFETY RECALL INSPECTION (N140079) TO INSPECT THE FRONT AXLE RIGHT HALF SHAFT. I WAS TOLD MY VEHICLE DID NOT HAVE A FAULTY AXLE AND NO FURTHER ACTION WAS REQUIRED. THEN ON OCTOBER 20, 2014, AS I WAS EXITING A HIGHWAY OFF RAMP AND MERGING ON TO A MAIN ROAD (AT APPROXIMATELY 10 MPH) THE VEHICLE STOPPED MOVING FORWARD. THE CAR WAS TOWED TO THE SAME DEALERSHIP THAT PERFORMED THE SAFETY INSPECTION ON JUNE 28TH. THE DEALERSHIP STATED THE CV AXLE WAS BROKEN AND THE SWAY BAR LINK WAS BROKEN IN HALF. THE DEALERSHIP ADMITTED THAT THIS WAS THE SAME PART THAT WAS INSPECTED AND INVOLVED IN THE RECALL. THE DEALERSHIP STATED THAT THE TECHNICIAN WHO INSPECTED THE AXLE ON JUNE 28TH MADE A MISTAKE. THE DEALERSHIP APOLOGIZED AND ASSURED ME THAT THEY WOULD CALL IN ALL OTHER APPLICABLE CUSTOMERS TO HAVE THEIR AXLES RE-INSPECTED. *TR
Oct 26, 2014
ELECTRONIC STABILITY CONTROL (ESC),TRACTION CONTROL SYSTEM
1 complaint
WHILE I WAS DRIVING, MY STEREO SYSTEM WOULD LOSE ALL POWER. MY DISPLAY ON THE SPEED DISPLAY SHOWED "SERVICE STABILATRACK". MY ABS, BRAKE AND TRACTION LIGHTS CAME ON AND CONTINUED TO BLINK. I TOOK IT BACK TO THE PLACE I BOUGHT IT AND THEY SAID IT DIDN'T TRIGGER A CODE SO THEY COULDN'T FIX IT. I HAVE A VIDEO OF WHAT HAPPENED AS WELL, BUT IT DIDN'T HELP. *TR
Oct 03, 2014
POWER TRAIN,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),TRACTION CONTROL SYSTEM
1 complaint
CAR WAS JERKING, THEN STALLED, THEN STABLITRACK AND TRACTION CONTROL WARNING LIGHT CAME ON. *TR
Sep 23, 2014
FUEL SYSTEM, GASOLINE
1 complaint
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE COULD BE RESTARTED AND THE CHECK ENGINE WARNING LIGHT DID NOT ILLUMINATE. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING, THE TECHNICIAN STATED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 500.
Aug 01, 2014
FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM,ENGINE
1 complaint
DRIVING DOWN THE HIGHWAY @ 65 MPH OUR 2013 CHEVY CRUZE DIED SUDDENLY. AS WE COASTED, I TRIED STARTING IT AND IT STARTED AND WE CONTINUED. A FEW MINUTES LATER IT DID THE SAME THING, WE COASTED TO THE SIDE OF THE ROAD, STOPPED, AND AGAIN IT RESTARTED. WE CONTINUED OUR 3 HOUR JOURNEY HOME WITHOUT ANY OTHER INCIDENTS. *TR
Jul 23, 2014
POWER TRAIN,VISIBILITY,AIR BAGS
1 complaint
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE AT A STOP, THE VEHICLE JERKED AND MADE AN ABNORMAL NOISE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 5,400. UPDATED 10/1/14*CN UPDATED 5/12/2015 *JS
Jul 02, 2014
STEERING,AIR BAGS,SERVICE BRAKES
1 complaint
THE DRIVER WAS TRAVELING ON A TWO LANE HIGHWAY IN BALDWIN COUNTY, ALABAMA, WHEN SHE APPROACHED A RIGHT HAND CURVE (WHICH THE DRIVER WAS FULLY AWARE OF). DRIVER APPLIED BRAKES SO AS TO SLOW DOWN TO NEGOTIATE THIS CURVE, BUT WHEN THE DRIVER APPLIED THE BRAKES, THEY DID NOT RESPOND. ADDITIONALLY, THE VEHICLE APPEARED TO LOSE POWER STEERING FUNCTION. IT APPEARED THAT THE VEHICLE LOST POWER, SIMILAR IN NATURE TO THE MOST RECENT IGNITION DEFECTS ON OTHER GM VEHICLES. DUE TO LOSS OF BRAKING ABILITY, THE VEHICLE WENT STRAIGHT OFF ROADWAY AND CRASHED CAUSING SIGNIFICANT PERSONAL INJURY TO THE DRIVER. FURTHER, THE AIRBAG DID NOT DEPLOY. WE CONTACTED GM, AND AGREED TO ALLOW GM REPRESENTATIVES INVESTIGATE THE INCIDENT BY DOWNLOADING THE ESIS INFORMATION, WITH THE AGREEMENT THAT GM WOULD PROVIDE THE OWNER WITH THE RESULTS OF SAID INVESTIGATION IN A READILY UNDERSTANDABLE FORMAT. AFTER DOWNLOADING THE INFORMATION, GM DENIED ANY LIABILITY FOR THE INCIDENT, AND REFUSED TO PROVIDE THE OWNER WITH THE RESULTS OF ITS INVESTIGATION IN A FORMAT THAT WAS READILY UNDERSTANDABLE. THE VEHICLE WAS RECENTLY PURCHASED NEW, AND HAD NO PRIOR ISSUES. *TR
Jun 18, 2014
POWER TRAIN,VEHICLE SPEED CONTROL
1 complaint
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
Jun 10, 2014
SUSPENSION,VEHICLE SPEED CONTROL,ENGINE
1 complaint
MY SISTER AND I RENTAL A CAR IT STOP ON THE INTERSTATE,WE WAS STUCK FROM 830PM UNTIL 530AM,NO HELP FROM BUDGET. *TR
Jun 06, 2014
STRUCTURE,VEHICLE SPEED CONTROL
1 complaint
I WAS PARALLEL PARKING MY CAR AND WHEN I PUT IT IN PARK I TOOK MY FOOT OFF THE BRAKE AND THE CAR MADE A REVVING SOUND AND WENT IN REVERSE. I THEN HIT THE BRAKE, AND THE CAR LUNGED FORWARD AND MADE THE SAME NOISE. IT WENT INTO THE CAR BEHIND ME, AND THE CAR IN FRONT OF ME. FINALLY AFTER THAT I WAS ABLE TO TAKE THE CAR BACK OUT OF PARK TO GO REVERSE SO THAT I CAN GET MY CAR AWAY FROM THE CAR IN FRONT OF IT (THAT I HIT) AND THEN I PARKED IT SUCCESSFULLY. PROBABLY THE SCARIEST THING THAT EVER HAPPENED BECAUSE I HAD ABSOLUTELY NO CONTROL OVER MY VEHICLE. WHEN I TELL MY FAMILY/FRIENDS ABOUT THE INCIDENT THEY THINK I'M A CRAZY PERSON BECAUSE THE ONLY WAY I CAN DESCRIBE IT IS BY SAYING IT FELT LIKE SOMETHING (SUCH AS A GHOST LOL) TOOK CONTROL OF MY CAR. I'M NOT SURE IF I AM GOING TO HAVE TO PAY FOR THE DAMAGE WHEN MY LEASE IS UP. *TR
May 21, 2014
POWER TRAIN,AIR BAGS
1 complaint
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE APPROACHING A STOP SIGN, THE VEHICLE ABRUPTLY STOPPED MOVING. THE CONTACT DISCOVERED THAT THE FRONT AXLE WAS FRACTURED. THE VEHICLE WAS TOWED TO THE DEALER, WHO STATED THAT THE AXLE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,200. UPDATED 08/11/14*LJ THE CONSUMER STATED THE AIRBAG WAS REPAIRED ON JULY 14, 2014. UPDATED 08/18/2014 *JS
May 07, 2014
ENGINE AND ENGINE COOLING,VISIBILITY,ELECTRICAL SYSTEM
1 complaint
LETTER FROM CONGRESSMAN JOHNSON ON BEHALF OF CONSTITUENT RE 2013 CHEVY CRUZE. *SMD THE CONSUMER STATED THERE WAS VERY LITTLE HEAT IN THE VEHICLE. THE TEMPERATURE GAUGE FLUCTUATED, AND THE WINDOWS AND INSTRUMENT PANEL WOULD FOG UP. *JB UPDATED 04/28/14 *JB
Apr 21, 2014
STEERING,VEHICLE SPEED CONTROL,ENGINE
1 complaint
IN APRIL OF 2013 MY 2013 CHEVY CRUZE SHUT OFF WHILE ATTEMPTING TO DRIVE OFF FROM A RED LIGHT THAT JUST TURNED GREEN, AS SOON AS I STEPPED ON THE GAS PEDAL THE CAR JUST SHUT OFF. THERE WERE NO OTHER VEHICLES BEHIND ME SO I IMMEDIATELY TRIED TURNING THE CAR ON BUT I HAD TO PUT IT PARK THEN START IT AGAIN AND CONTINUED EN ROUTE AND DID NOT THINK ANYTHING OF IT. THIS HAPPENED TWICE WITHIN THE NEXT FEW MONTHS. THE FOURTH INCIDENT I HAD A CAR FULL OF FAMILY MEMBER AND WE WERE GETTING ON THE FREEWAY ON RAMP SLOWING TO COME TO A STOP WHEN THE LIGHT TURNED GREEN SO AS SOON AS I STEPPED ON THE GAS PEDAL THE CAR SHUT DOWN AND I HAD NO CONTROL AND WAS ALMOST HIT FROM BEHIND LUCKILY THERE WAS NO CAR IN THE LANE OVER SO THE TRUCK BEHIND ME SWERVED INTO THE NEXT LANE AND I ONCE AGAIN PUT THE CAR IN PARK STARTED AGAIN AND IMMEDIATELY CALLED THE DEALERSHIP AND TOOK THE VEHICLE INTO THE DEALERSHIP. I WAS TOLD BY THE SERVICE DEPARTMENT A FEW WEEKS LATER THAT THEY FIGURED THE PROBLEM WAS A LOW OCTANE GAS AND I JUST NEEDED TO START USING CHEVRON ONLY AND THEY WOULD GIVE ME $250 IN CHEVRON GAS CARDS. I REFUSED TO PICK UP THE CAR BECAUSE I ALREADY ONLY USED CHEVRON GAS IN THE VEHICLE SINCE I PURCHASED IT IN DECEMBER 2012 WITH ONLY 3 MILES. AFTER 2 MONTHS OF ARGUING BACK IN FORTH ABOUT THEM NOT HAVING A FIX FOR THE CAR I RETURNED THE RENTAL AND PURCHASED A DIFFERENT VEHICLE ELSEWHERE AND FILED A COMPLAINT WITH GM WHICH ALSO GAVE ME THE RUN AROUND ABOUT THE VEHICLE BEING FIXED WHEN IT WASN'T EVER WORKED ON TO THIS DAY THEY HAVE THE CAR AND I AM NOW IN COLLECTIONS AND CONTINUING THIS HEADACHE WITH GM. THEY SAID ITS NOT A RECALL BUT I HAVE SPOKEN TO SEVERAL OTHER PEOPLE INCLUDING THE RENTAL COMPANY THAT HAS HAD THE CHEVY CRUZE SHUT OFF ON THEM AS WELL. *TR
Mar 14, 2014
EXTERIOR LIGHTING,VISIBILITY
1 complaint
LIMITED VISIBILITY AT NIGHT, (SHADED WINDSHIELD) WITH NO ARTIFICIAL LIGHTING (STREET LIGHTS) ESPECIALLY BAD ON CURVES AND HILLS. SEE LINK HTTP://YOUTU.BE/BLU0J2BNG5O
Feb 27, 2014
STEERING,FUEL SYSTEM, GASOLINE,SERVICE BRAKES
1 complaint
BACKING OUT OF DRIVE--SEAT BELT ON-CAR SPED UP AT RAPID ACCELERATION--NO CONTROL-RAN INTO TELEPHONE POLE--BRAKED NO RESULTS. CAR CIRCLED IN ROAD AND CROSSED ROAD--TRIED SHIFTING. NO RESULT TURNED OFF IGNITION JUST AS CAR WAS TO STRIKE A BIG TREE . CAR STOPPED. PASSENGER SIDE OF CAR BADLY DAMAGED WHERE I HIT POLE. *TR
Dec 03, 2013
EXTERIOR LIGHTING,VISIBILITY/WIPER
1 complaint
IMPAIRED VISIBILITY AT NIGHT AND VERY UNSAFE, (SEEMS AS THOUGH YOUR LOOKING THROUGH A HALF DARKEN SHADED WINDSHIELD) WITH NO ARTIFICIAL LIGHTING (STREET LIGHTS) ESPECIALLY BAD ON CURVES AND HILLS. PLEASE SEE LINK (YOU TUBE) HTTP://YOUTU.BE/BLU0J2BNG5O ACCORDING TO THE INVOICE, PER THE CONSUMER, THE HEADLIGHTS SEEMED LOW. THE DEALER ADJUSTED THE HEADLIGHTS. UPDATED 01/23/14
Nov 13, 2013
POWER TRAIN,FUEL/PROPULSION SYSTEM
1 complaint
WHILE AT A STOP, MY CAR WILL LURCH FORWARD, LIKE SOMEONE IS PUSHING IT FROM BEHIND. LUCKILY I HAVE MY FOOT ON THE BRAKE AND IT DOESN'T MOVE FORWARD. THIS HAS HAPPENED ABOUT 4 TIMES THIS PAST MONTH SINCE I'VE HAD THE CAR. *TR
May 16, 2013
STEERING,VEHICLE SPEED CONTROL,WHEELS,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
AFTER DRIVING THIS VEHICLE FOR 660 MILES, I'VE NOTICED THAT THERE'S A GRINDING OR KNOCKING FEELING ON THE ACCELERATOR. I FIRST NOTICED IT WHILE PULLING IT OUT OF MY DRIVEWAY. I FELT A KNOCKING ON THE ACCELERATOR. IT'S NOT WEATHER SENSITIVE AND GIVES THE SAME FEELING REGARDLESS OF SPEED. IT'S NO PREDICTABLE FOR THE KNOCKING FEELING I GET ON THE ACCELERATOR. I DRIVE ON HIGHWAY FOR MUCH OF MY TIME AND NOTICE THE FEELING SIMILAR TO MY OLD CAR WHEN THE BEARINGS STARTED TO GO BAD. IT SEEMS AS THOUGH IT'S COMING FROM THE FRONT LEFT SIDE. I HAVE REPORTED THIS TO MY DEALER AND THEY QUICKLY HAVE LOOKED AT IT AS WELL AS TAKING IT FOR A DRIVE. AFTER CHECKING THE CAR OVER NOTHING HAS BEEN FOUND TO BE WRONG. IT IS NOW DOCUMENTED WITH THE DEALER. CURRENTLY I HAVE OVER 1K MILES ON IT AND SEEMS TO HAVE GOTTEN WORSE. *TR
May 02, 2013
Frequently Asked Questions
How many problems does the 2013 CHEVROLET Cruze have?
The 2013 CHEVROLET Cruze currently has 583 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2013 CHEVROLET Cruze?
The most common problems reported for the 2013 CHEVROLET Cruze are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2013 CHEVROLET Cruze problem data come from?
All problem and complaint data for the 2013 CHEVROLET Cruze comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
Other Years - CHEVROLET Cruze
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2011 Problems
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