How many problems does the 2011 CHEVROLET HHR have?

The 2011 CHEVROLET HHR currently has 202 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2011 CHEVROLET HHR?

The most common problems reported for the 2011 CHEVROLET HHR are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2011 CHEVROLET HHR problem data come from?

All problem and complaint data for the 2011 CHEVROLET HHR comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

2011 CHEVROLET HHR Problems

FUEL/PROPULSION SYSTEM

38 complaints

Last week, I noticed fuel leaking out from the bottom of my vehicle on the rear passenger side in my driveway after returning home. I had my vehicle towed into a local shop to get looked at. The shop informed me that my entire fuel line assembly needed to be replaced. They stated that the metal assembly has rusted and corroded over time. At the time of this writing, my vehicle is still in the shop awaiting to get fixed. It is available to be inspected upon request. There are no warning signs on my computer system prior to this. This leaking fuel could have put myself and my family at risk for harm due to the fire risk.

Dec 19, 2024

Fuel lines corroded just like millions of other HHR's. Gas is leaking. What does it take to have a recall on this? Does someone really have to be killed?

Aug 24, 2024

Fuel line/gas leaking from faulty tube carrying ignitable flammable fluid...no warning just smell and sighting at stop..went to savoy IL dealer immediately and had replaced @ 1k cost approx. 2+ yrs ago...cel

Oct 23, 2023

fuel line leak

Aug 21, 2023

Fuel Line is leaking on back left rear. Other models have recall but i have a 2011 with the same exact problem

Aug 17, 2023

+ 33 more complaints for this component

STRUCTURE

17 complaints

THE DRIVER SIDE DOOR UNEXPECTED UNLATCHED WHILE BACKING OUT OF THE THE DRIVEWAY. THE DOOR CLOSED AND LATCHED NORMALLY WHILE STATIONARY. WHILE BACKING UP THEN TURNING THE WHEEL TO THE LEFT OUT INTO THE STREET, THE DRIVER DOOR SUDDENLY TO SWING OPEN. THE VEHICLE WAS STOPPED AND CLOSED THE DOOR AGAIN, THE DOOR SHUT AND LATCHED BUT WOULDN'T STAY LATCHED. THE DOOR LATCH AND DOOR STRIKE DON'T LOOK DAMAGED, THE DOOR JUST WON'T STAY LATCHED.

Sep 10, 2020

ON AUGUST 2 2018 I WAS DRIVING. I HAD MY OLDEST DAUGHTER IN THE BACK SEAT. WE CAME TO A STOP SIGN AND MADE A RIGHT TURN. AS I WAS TURNING THE REAR DRIVER SIDE DOOR FLEW OPEN AND MY DAUGHTER AND HER CELL PHONE WENT FLYING OUT. SHE GOT SCRAPES AND BRUISES BUT NOTHING MAJOR. HER CELL PHONE SCREEN SMASHED. I IMMEDIATELY PULLED OVER THINKING SHE JUST DIDN'T SHUT THE DOOR ALL THE WAY AND TRIED TO SHUT IT. IT WOULDN'T LATCH. I WENT TO THE CLOSEST GAS STATION AND TRIED GETTING THE DOOR TO SHUT, AS I WAS STANDING THERE SLAMMING THE DOOR IN THE POURING RAIN, I NOTICED A LADY TRYING TO SHUT HER DOOR. HERS WOULDN'T SHUT EITHER (SHE DRIVES A CHEVY, NOT THE SAME MAKE) I WENT OVER TO MY MECHANIC AND HE TOLD ME THE LATCH NEEDED TO BE REPAIRED. I CALLED AUTO ZONE TO SEE IF THEY HAVE THE PART FOR THE CAR BECAUSE I CAN NOT DRIVE AROUND WITH A REAR DOOR THAT WILL NOT SHUT. THE LADY I SPOKE TO TOLD ME THAT IT IS A DEALER PART AND THAT I WOULD HAVE TO GO THROUGH THE DEALER BUT IN THE MEANTIME I CAN GET A STRIKER REPAIR KIT ONLINE. SHE TOLD ME THAT SHE ALSO HAS A CHEVY AND HER DOORS WON'T STAY SHUT. I CALLED CHEVY AND HAVE BEEN WAITING TO HEAR BACK FROM SOMEONE ON WHAT TO DO. THIS ISN'T A PROBLEM THAT WE CAN SEE. IT HAS TO BE AN INTERNAL ISSUE.

Aug 08, 2018

Injuries: 1

I AM FILING THIS COMPLAINT, AS A SAFTY CONCERN / HAZARD NOTICE, ASSOCIATED WITH MY 2011 CHEVROLET HHR. PLEASE BE ADVISED THAT THIS VEHICLE WAS PURCHASED NEW BY ME, AND HAS NEVER BEEN INVOLVED IN ANY TRAFFIC ACCIDENTS. THIS COMPLAINT CONCERNS THE MECHANICAL FAILURE OF THE VEHICLES PASSENGER SIDE, FRONT DOOR LATCH. THIS IS THE SECOND DOOR LATCH FAILURE ( DIFFERENT DOOR ) WHICH HAS OCCURRED ON THE SAME VEHICLE, AND HAPPENED ON MARCH 31, 2017, DURING A STOP AT A SHOPPING CENTER. AGAIN, I ATTEMPTED TO FIRMLY "CLOSE" THE DOOR, HOWEVER, THE DOOR WOULD NOT LATCH CLOSED. MY HHR HAS NOW BEEN REPAIRED WITH A NEW LATCH ASSEMBLY. THE FAILED FRONT DOOR LATCH HAS BEEN RETURNED TO ME, AND I WILL STORE IT, IN THE EVENT THAT THE NHTSA WOULD WANT IT / NEED IT, TO PERFORM A FAILURE ANALYSIS. PLEASE REFER TO THE NHTSA ID NUMBER: 10790779 REPORT, FOR DETAILS ABOUT FAILURE # 1 ... WHICH WAS THE DRIVERS SIDE, REAR DOOR LATCH. IN CONCLUSION ... I FEEL THAT THE FAILURE OF THIS DOOR LATCH COULD HAVE POSSIBLY RESULTED IN SERIOUS INJURY OR DEATH, IF IT HAD NOT BEEN NOTICED WHILE AT THE PARKING LOT. FURTHER INVESTIGATION OF MY FAILED FRONT AND REAR DOOR LATCHES SHOULD BE GIVEN SERIOUS CONSIDERATION.

Apr 07, 2017

BACK DRIVERS DOOR WILL NOT LATCH.

Mar 08, 2017

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE INTERIOR DOOR HANDLES FRACTURED IN HALF. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE DOOR HANDLES FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED TWICE MORE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 139,000.

Mar 29, 2016

+ 12 more complaints for this component

UNKNOWN OR OTHER

12 complaints

I have owned 2 Chey HHR. On both vehicles, the inside driver door handles have broken within a year of ownership. Cheap plastic door handles did not last as they should. It is not replacing just the door handle, but you have to take apart the whole door and replace the complete mechanism. I very expensive fix. I had to roll down driver window in order to reachoutside and open door from outside the vehicle.

Mar 06, 2022

In 2016 the rear passenger door latch failed. Thinking it was a natural wear & tear type thing, we ordered parts online and re[paired it ourselves for about $100 With in 6 months something inside the door failed, we opened it up and thought we repaired it again, but something is wrong and it just wont open. Has not opened in over 5 years, but I can live with it. after all it is the rear passenger door. In 2018 the front passenger door latch failed and again we ordered parts online and repaired it ourselves for about $100. In 2019 the spring inside the front passenger door broke, but since the door still opened & locked, we let it ride. I can live with the interior door handle feeling loose as long as it still opens the door. In June, 2021 the front drivers interior door handle broke off in my hand while opening the car door. I took it to the dealership for repair at a cost of $237....should have just ordered the part and replaced it myself....or switched out the one from the rear passenger door (lol) since we dont use that door anymore. Wednesday, 11/17/21, the driver front door latch failed. It would not have been much of an issue, but we were not home and I had to drive home with the window down and holding the door closed. This caused my husband, who already has anxiety issues, MUCH anguish. I now also had to deal with his having a panic attack while driving, with the window down and holding the door so it would not open while moving. We did stop at the local mechanic and their initial parts search says $245 for parts, plus labor, so roughly $400 this time. I am starting to wonder if the door latches on Chevy cars are just defective and needed to be recalled way before 2016? I know there was a recall on Ford door latches. I have heard instances where the hatch latches have failed on 2011 HHRs, so I know it is just a matter of time before my hatch latch as well as the drivers rear door latch fails.

Nov 22, 2021

I NOTICED A STICK ON THE WINDOW FROM THE RECENT STORMS, AND WHEN I WENT TO OPEN THE DRIVER'S SIDE DOOR TO REMOVE THE STICK FROM THE WINDSHIELD, THE HANDLE JUST CAME OFF IN MY HAND. THIS HAPPENED IN MY DRIVEWAY. WHAT IF THIS HAD HAPPENED IN AN ACCIDENT, AND I HAD BEEN TRAPPED IN MY CAR? SUDDEN TEMPERATURE CHANGES AND THE PLASTIC CONNECTOR'S SHAPE PROBABLY DOESN'T HELP. CONNECTOR ISN'T DESIGNED WELL, IT'S CLOSE TO A 45 DEGREE ANGLE. SO, ANY STRESS ALL GOES TO THE SAME POINT ON THE CONNECTOR.

Apr 20, 2019

WHEN STOPPING AND PUTTING CAR IN PARK, KEY WILL NOT TURN TO OFF AND CANNOT BE REMOVED. IF KEY LEFT IN, BATTERY WENT DEAD AND WE WERE STUCK IN A RV STORAGE LOT.

Jun 25, 2018

BOTH FRONT INSIDE DOOR HANDLES BROKE OFF ON SEPARATE OCCASIONS. THE ONLY WAY OUT WAS TO LOWER THE WINDOW AND OPEN FROM THE OUTSIDE. THE SITUATION COULD BE AN EXTREME HAZARD SHOULD THE VEHICLE BE ON FIRE OR UNDER WATER. WHAT IF IN A COLD CLIMATE THE WINDOW WAS FROZE? WHAT IF THE VEHICLE WAS IN AN ACCIDENT AND WOULDN'T START THEREFORE THE WINDOW WOULDN'T WORK. WHAT IF A ELDERLY PERSON OR A CHILD WAS IN THE PASSENGER SEAT AND WAS UNABLE TO LOWER THE WINDOW AND OPEN FROM THE OUTSIDE? INTERNET RESEARCH SHOWS NUMEROUS OTHER INCIDENTS OF THE SAME PROBLEM. THE POTENTIAL FOR LIFE AND DEATH IS LIKELY, NOT TO MENTION NEARLY $600 FOR REPAIRS. VEHICLES ARE EQUIPPED WITH DOOR HANDLES FOR A PURPOSE.

Nov 23, 2017

+ 7 more complaints for this component

ENGINE

12 complaints

THE ENGINE BEGAN A RANDOM MISFIRE PROBLEM, P0300 CODE. I GOT THE THROTTLE BODY CHANGED OUT, NOW THE CAR REVS HIGHER EVERY TIME I START IT. IT GIVES ITSELF FUEL IN REVERSE AND DRIVE, WITH NO HELP FROM THE GAS PEDAL. IT IS UNSAFE.

Nov 18, 2018

WHILE DRIVING THE CAR ENGINE LIGHT APPEARED, I HAD IT TOWED TO THE CHEVROLET DEALER NEAR ME, IN ROCKAWAY, NJ. THEY REPORTED THAT THE CHARGE WOULD BE OVER ONE THOUSAND DOLLARS, AND THERE IS A RECALL

Sep 12, 2016

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. WHILE DRIVING 30 MPH, THE VEHICLE STALLED AND THE ELECTRONIC STABILITY CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT MENTIONED THAT THE FAILURE RECURRED ON FOUR DIFFERENT OCCASIONS. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO, IN TURN, CONTACTED THE MANUFACTURER IN ORDER TO HAVE AN INVESTIGATOR INSPECT THE VEHICLE. THE INVESTIGATOR WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

Oct 21, 2015

CHECK ENGINE LIGHT CAME ON, ALL FUEL INJECTORS NEEDED REPLACED. 15,000 LATER THE ENTIRE ENGINE NEEDED REPAIRED (SEPARATE COMPLAINT). *TR

Apr 23, 2015

NEVER RECEIVED ANY WARNINGS THAT ALL OF THE ENGINE CYLINDERS WERE CRACKED WITH THE EXCEPTION OF THE TEMPERATURE GOING INTO COOLING MODE ONE TIME. TOOK IN FOR AN OIL CHANGE AND ASKED THEM TO CHECK IT OUT WHILE IT WAS THERE. ENTIRE ENGINE NEEDED REPAIRED AT 50,547 MILES. ALL CYLINDER SLEEVES CRACKED, REPLACED HEAD GASKET, HEAD INTAKE AND ALL SEALS, GASKETS AND O-RINGS. *TR

Apr 23, 2015

+ 7 more complaints for this component

AIR BAGS

12 complaints

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. WHILE DRIVING APPROXIMATELY 50 MPH, THE SERVICE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED AN UNKNOWN SENSOR, BUT THE FAILURE RECURRED. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WERE NO RECALLS. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.

Aug 07, 2018

I HAVE CONTACTED MY LOCAL CHEVY DEALER, BECAUSE MY AIR BAG LIGHT HAS BEEN ON. I ASKED ABOUT A RECALL THERE TOLD ME THERE HASNT BEEN ONE. NOW I AM CLEARLY SEEING THAT THERE WAS A RECALL. MY LIGHT HAS BEEN ON ABOUT A YEAR NOW AND I WOULD LIKE IT TO BE SERVICED.

Apr 11, 2018

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. WHILE DRIVING APPROXIMATELY 35 MPH, A LOUD POPPING NOISE OCCURRED AND ALL THE AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. THERE WERE NO INJURIES. THE INTERIOR DOME LIGHT AND THE HEADLINER DETACHED FROM THE CEILING OF THE VEHICLE. THE CONTACT COASTED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TAKEN TO MONUMENT CHEVROLET (3940 PASADENA FWY, PASADENA, TX 77503) WHERE IT WAS DIAGNOSED. THE CONTACT WAS NOT PROVIDED INFORMATION FROM THE DIAGNOSTIC TEST, BUT WAS INFORMED TO CONTACT THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED THE MANUFACTURER AND LEFT A VOICEMAIL FOR A CALL BACK, BUT THERE HAD BEEN NO RESPONSE. THE APPROXIMATE FAILURE MILEAGE WAS 124,000.

Sep 18, 2017

AIR BAG LIGHT REMAINS ON

Dec 04, 2016

THE SERVICE LIGHT ON THE DASHBOARD SAYING SERVICE AIRBAG

Oct 18, 2016

+ 7 more complaints for this component

STEERING

9 complaints

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. WHILE OPERATING THE VEHICLE, A RATTLING NOISE WAS HEARD COMING FROM THE DASHBOARD OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING SHAFT WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. PIONEER CHEVROLET (1315 PIKE ST, MARIETTA, OH) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000.

Dec 19, 2018

WHEN STEERING AROUND SHARP TURNS AT SPEED, THE STEERING WHEEL DOES NOT WANT TO RETURN TO CENTER WHEN RELEASED. STEERING IS NOT SMOOTH, FEELS 'NOTCHY'. FUSE IS GOOD. REPLACING POWER STEERING MOTOR DID NOT REPAIR PROBLEM.

Apr 28, 2018

I WAS DRIVING DOWN MY STREET SOUTH HARMONY ROAD IN BLOOMINGTON MY POWER STEERING LIGHT CAME ON I LOST CONTROL I WAS FORCED TO THE RIGHT INTO A DITCH OVER A DRIVEWAY BACK INTO THE DITCH AND I WOUND UP SIDEWAYS IN MY STREET SLAMMED INTO A TREE. I WAS DRIVING MY 2011 HHR AS I UNDERSTAND IT ALL THE HHR'S OF 2010 HAVE BEEN RECALLED FOR THEIR POWER STEERING I DID GO TO DEALERS I WAS TURNED AWAY AS TO LEAVE I CALLED UM OVER AND OVER AGAIN I WAS BLOWN OFF I WAS NOT BEING TAKEN SERIOUSLY AND AS A RESULT I AM NOW WITHOUT A CAR WE ARE ON DISABILITY UNABLE TO AFFORD ANOTHER CAR AND THEIR IDEA OF HELPING ME IS A $2,000 VOUCHER TOWARDS A NEW CAR THAT'S NOT ACCEPTABLE I HAVE A LETTER THAT STATES IT WAS THEIR FAULT NOT MINE THAT IT WAS A RESULT OF THE POWER STEERING AND I WANT MY CAR REPLACED AND THEY'RE REFUSING TO DO SO SO AS A RESULT NOW MY FAMILY HAS NO WAY TO GET AROUND TO GM'S FAULT I BELIEVE THEY SHOULD REPLACE MY CAR OR AT LEAST GIVE ME ABOUT YOUR WORTH AT LEAST $10,000 TO BE ABLE TO REPLACE MY VEHICLE BUT SO FAR AFTER THE VOUCHER NOBODY'S RETURNING MY CALLS THERE'S SOME MISSING CDR DATA OR CD RX I'M NOT EXACTLY SURE I'M CONFUSED INTO THE WHOLE THING THEY'RE NOT TELLING ME THE WHOLE STORY I BELIEVE THEY'RE HIDING INFORMATION FOR ME NOBODY IS RETURNING MY CALLS I'VE HAD TO CALL WRTV 6 NEWS OUT OF INDIANAPOLIS INDIANA THEY ARE DOING A STORY IT WILL BE AIRING IN JULY AND I'M TIRED OF GETTING THE RUNAROUND FROM GM AND NOW I'M NOT GETTING THE RUNAROUND BECAUSE NOBODY'S RETURNING MY CALLS THEIR KNOWING ME AND I THINK THAT IT SHOULD BE INVESTIGATED AND THAT OTHER PEOPLE DRIVING THIS PARTICULAR VEHICLE SHOULD BE AWARE THAT THERE MIGHT BE SEVERE ACCIDENTS WITH THIS VEHICLE I WANT THEM TO REPLACE MY VEHICLE

Jun 16, 2017

Crash: 1

WHILE DRIVING MY EPS POWER STEERING WENT OUT IN MY CAR WHILE THE VEHICLE WAS IN MOTION ON CITY STREET IT BECAME REALLY HARD TO CONTROL MY VEHICLE I HEARD CLICKING COMING FROM UNDER THE STEERING WHEEL PANEL ALSO THE POWER STEERING CAME ACTIVE ON MY DASH PANEL WHILE DRIVING

Aug 18, 2016

TRAVELING AT 30MPH POWER STEERING WENT OUT AND CAR DROVE OVER CURB & HIT FIRE HYDRANT. UNABLE TO STEER CAR AT ALL. CITED BY POLICE FOR FAILURE TO CONTROL.

May 09, 2016

Crash: 1

+ 4 more complaints for this component

ELECTRICAL SYSTEM,AIR BAGS

8 complaints

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT THE CHECK AIR BAG WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO BE DIAGNOSED BY THE DEALER. THE CONTACT WAS INFORMED THAT THE FRONT DRIVER AND PASSENGER SIDE AIR BAGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V047000 (AIR BAGS, ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 73,818.

May 11, 2016

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V047000 (AIR BAGS, ELECTRICAL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 14V171000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Sep 10, 2014

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE KEY FAILED TO RELESAE FROM THE IGNITION SWITCH. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V047000 (AIR BAGS , ELECTRICAL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 14V171000 (ELECTRICAL SYSTEM) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PARTS WERE UNAVAILABLE TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.

Jun 30, 2014

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V047000 (AIR BAGS, ELECTRICAL SYSTEM) AND NHTSA CAMPAIGN ID NUMBER: 147171000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE REMEDY PARTS WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Jun 05, 2014

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT RECEIVED NOTIFICATIONS OF NHTSA CAMPAIGN ID NUMBERS: 14V047000 (AIR BAGS, ELECTRICAL SYSTEM) AND14V171000 (ELECTRICAL SYSTEM). THE CONTACT WAS UNABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALLS BECAUSE THE PARTS NEEDED WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE CONTACT DID NOT EXPERIENCE A FAILURE.

Jun 05, 2014

+ 3 more complaints for this component

ELECTRICAL SYSTEM

7 complaints

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT THE ONBOARD COMPUTER MALFUNCTIONED AND CAUSED THE POWER STEERING, TRACTION CONTROL, SPEEDOMETER, AND FUEL MILEAGE INDICATOR TO GO HAYWIRE. GILL CHEVROLET (4700 E BROAD ST, COLUMBUS, OH 43213, (614) 364-4376) REPAIRED THE VEHICLE ON THREE SEPARATE VISITS, BUT THE FAILURE RECURRED ESPECIALLY IN THE WINTER WITH THE COLD WEATHER. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 37,500.

Mar 18, 2019

PURGE VENT VALVE GROUND WIRE KEEPS BREAKING OFF IN THE WIRING HARNESS DUE TO NOT ENOUGH PROTECTION(FROM THE ELEMENTS)AND CAUSING THE CHECK ENGINE LIGHT TO COME ON(P0449 -PURGE VENT VALVE CIRCUIT MALFUNCTION) AND SOMETIMES HAVE A GAS ORDER IN THE VEHICLE DUE TO THIS ONGOING ISSUE AND NEEDS TO BE ADDRESSED ON HOW TO REMEDY THIS ISSUE. THIS IS THE SECOND TIME THAT I HAVE WITH THIS ISSUE.

Feb 17, 2017

ON SEPTEMBER 20 2016 WHILE PARKED AFTER PICKING UP MY CHILDREN FROM SCHOOL. MY KIDS GOT INTO THE REAR PASSENGER SIDE DOOR AND WHEN CLOSING, THE DOOR WOULD NOT SHUT. THE LATCH WOULD NOT CATCH ONTO THE BAR TO KEEP THE DOOR SHUT. UPPON FURTHER RESEARCH I FOUND MANY COMPLAINTS OF CHEVY HHR OWNERS HAVING THE SAME PROBLEMS WITH THEIR CAR DOOR LOCKS AS WELL. THE LOCK ACTUATOR NO LONGER FUNCTIONING CAUSING THE LATCH TO NONLINEAR WORK. CAUSING A HUGE SAFETY PROBLEM. WE CAN NOT DRIVE A CAR THAT'S DOOR WILL NOT CLOSE AND STAY SHUT. IT JUST POPS RIGHT BACK OPEN. SEEING HOW MANY SIMILAR COMPLAINTS AND REPORTS THERE ARE ONLINE, THIS SHOULD BE ADDRESSED BY CHEVY AND GM. THIS HAS HAPPENED TO OUR DRIVER SIDE PASSENGER DOOR IN THE PAST AS WELL. THANK GOODNESS IT DID NOT HAPPEN WHILE WE WERE DRIVING.

Sep 20, 2016

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V047000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

Aug 24, 2015

2011 CHEVROLET HHR. CONSUMER WRITES IN REGARDS TO VEHICLE FAULTY IGNITION SWITCH PROBLEMS. *SMD THE CONSUMER STATED ON JANUARY 8, 2013, AS HE BACKED OUT OF THE DRIVEWAY, HE HIT A POT HOLE IN THE ALLEY AND THE IGNITION SWITCH TURNED OFF. HE HIS SOME HEDGES AND A SNOW BANK AND PUT A DENT IN THE REAR BUMPER. THE CONSUMER STATED THE NEXT DAY, HIS BACK, LEGS AND FEET WERE NUMB. *JB UPDATED 8/21/15*CN UPDATED 10/20/2017*CN

Jun 15, 2015

Crash: 1

Injuries: 1

+ 2 more complaints for this component

ELECTRONIC STABILITY CONTROL (ESC)

7 complaints

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE FAILED TO ACCELERATE WHEN DEPRESSING THE ACCELERATOR PEDAL. ALSO, WHILE DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE WOULD JERK. FURTHERMORE, THE ELECTRONIC STABILITY CONTROL (ESC) SYSTEM AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND TURNED THE ENGINE OFF. THE VEHICLE WAS RESTARTED, BUT THE FAILURES RECURRED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ESC SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 140,000. THE VIN WAS NOT AVAILABLE.

Jul 02, 2018

IT HAPPENS WHEN THE CAR IS IDLING AT A STOP LIGHT OR WHEREVER IT ALSO HAPPENS WHEN I'M DRIVING. IT GETS A SURGE OF POWER AND STARTS RUNNING RUFF. THE CAR SHAKES ALL THE LIGHTS ON THE DASH COME ON, SERVICE ESC, SERVICE TRACTION, ESC OFF, ENG POWER REDUCED. AT THIS POINT THERE IS NO POWER. I FIND A SAFE PLACE TO PULL OVER AND SHUT THE ENGINE OFF, WAIT A FEW MINUTES AND RESTART THE ENGINE THEN IT'S FINE AGAIN EXCEPT THE ENGINE SYMBOL STAYS ON. THE CHEVY DEALER HOOKED IT TO THE COMPUTER AND SAID IT'S MISFIRING ON ALL FOUR CYCLINDERS, BUT THEY SAID THEY DON'T KNOW WHAT THE PROBLEM IS.

Mar 10, 2018

WHILE DRIVING AT A SPEED OF 45 MILES PER HOUR , ALL OF A SUDDEN IN THE DIC A ESC ACTIVE STARTED FLASHING AND MY CAR START LOSING SPEED AND IT FELT LIKE THE TRACTION KICKED IN. I IMMEDIATELY LOOKED DOWN TO MAKE SURE IT HAD NOT JUMPED OUT OF GEAR. IT WAS IN THE CORRECT GEAR. THE ESC ACTIVE WENT AWAY AFTER ABOUT 45 SECONDS, AND ABOUT A MILE DOWN THE ROAD IT DID THE SAME THING AGAIN AND I HAD TO PUT ON MU EMERGENCY FLASHERS AND PULL OFF THE ROAD. BY THE TIME I GOT IT TO THE SIDE OF THE ROAD , THE STEERING WHEEL STARTED TO LOCK UP AND IT ACT LIKE IT DID NOT WANT TO STOP WHEN I APPLIED THE BRAKES. BY THIS TIME THE SPEED HAD DROPPED TO ABOUT 15 MILES PER HOUR. THE ROAD CONDITIONS WHEN THIS HAPPEN WAS DRY , AND THE TIRES AND THE BRAKES ON MY CAR WAS IN GOOD WORKING CONDITION. ONCE IT WAS TOWED TO MY HOUSE I DROVE IT AROUND MY NEIGHBORHOOD ABOUT 5 TIMES AND NOTHING HAPPENED. I AM TOO SCARED TO DO IN HIGHWAY DRIVING OF THIS CAR, BECAUSE IF IT HAPPENS WHILE I AM ON THE INTERSTATE DRIVING I COULD POSSIBILITY BE IN A ACCIDENT IF THIS HAPPENS. I HAVE READ OTHER REVIEWS ABOUT THIS HAPPENING , BUT HAVE NOT GOT ANY REASONS TO WHY THIS IS HAPPENING. THE CAR HAS ROUGHLY 87570 MILES ON IT. I WILL BE CONTACTING THE CHEVROLET PEOPLE TOMORROW, BEFORE I TAKE IT TO A REPAIR SHOP.

Nov 15, 2015

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. WHILE DRIVING 50 MPH, THE VEHICLE SHOOK VIOLENTLY AND THE ELECTRONIC STABILITY CONTROL LIGHT ON THE INSTRUMENT PANEL ILLUMINATED. THE FAILURE OCCURRED ONCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,602.

Nov 05, 2015

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE SHOOK VIOLENTLY, STALLED, AND THE ELECTRONIC STABILITY CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STABILITY BRAKE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 76,918. MA 10/14 *CN

Aug 24, 2015

+ 2 more complaints for this component

POWER TRAIN

5 complaints

TRANSMISSION FAILED.

May 13, 2017

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT THE GEAR SHIFT STICK WAS NOT ABLE TO SHIFT OUT OF THE PARK POSITION. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION SHIFT SOLENOID FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 82,567.

Apr 12, 2016

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT AFTER STOPPING THE VEHICLE AND SWITCHING THE SHIFTER TO THE PARK POSITION, THE VEHICLE ROLLED BACKWARDS DOWN A SMALL INCLINE AND INTO THE STREET. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.

Feb 26, 2015

VEHICLE WILL JERK REALLY HARD WHEN SHIFTING GEARS, CAR IS AN AUTOMATIC, VERY SCARY TO DRIVE. DON'T KNOW WHAT IS WRONG. JERKS THEN CHECK ENGINE LIGHT COMES ON. *TR

Jul 09, 2014

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT THE GEAR SHIFTER MALFUNCTIONED AND BECAME STUCK IN PARK. THE CONTACT WAS ABLE TO MOVE THE SHIFTER AFTER SEVERAL ATTEMPTS. THE SHIFTER COULD ALSO BE ENGAGED WITHOUT THE CONTACT APPLYING THE BRAKES. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.

May 06, 2014

FUEL SYSTEM, GASOLINE

4 complaints

The contact's son owns a 2011 Chevrolet HHR. The contact stated while driving approximately 35 MPH, he smelled the odor of gasoline inside the cabin of the vehicle. The contact stated that he had noticed the smell a few weeks earlier but disregarded the odor. The contact stated that while he was driving, he noticed a trail of fluid on the roadway behind the vehicle. The contact also noticed a puddle of gasoline underneath the vehicle once the vehicle was parked. The contact stated that the leak was nearby the driver's side rear tire and exhaust pipe. The contact stated no warning light was illuminated, however he noticed that the fuel consumption was rising. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 121,000.

Jan 06, 2023

The contact owns a 2011 Chevrolet HHR. The contact stated that while standing at the rear of the vehicle, there was a strong fuel odor present. Upon inspection, it was discovered that fuel was leaking from the vehicle. The vehicle was taken to the local dealer who diagnosed that the fuel line was damaged due to rusting and corrosion and the lines needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was 110,000.

Jul 07, 2021

The contact owns a 2011 Chevrolet HHR. The contact stated that there was an abnormal fuel odor inside and outside the vehicle. The contact was a certified mechanic and noticed that fuel was leaking from the vehicle. The contact mentioned that the fuel line was leaking and needed to be replaced. The contact contacted the dealer and was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 80,000. The VIN was not available.

Jun 03, 2021

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT THERE WAS AN ABNORMAL GASOLINE ODOR INSIDE OF THE VEHICLE. THE CONTACT THEN NOTICED A PUDDLE OF GASOLINE UNDERNEATH THE REAR PASSENGER'S SIDE. THE VEHICLE WAS TAKEN TO TOM HENRY CHEVROLET (5886 WILLIAM FLINN HWY, BAKERSTOWN, PA 15007, (724) 471-4569) WHO INFORMED THE CONTACT THAT THERE WAS FUEL LEAKING AT THE FUEL LINE NEAR THE REAR PASSENGER'S SIDE CONTROL ARM. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 71,000. *BF *TR

Oct 27, 2020

STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

4 complaints

I TRIED TO USED REMOTE START FROM MY FOB. IT WORKED THE FIRST TIME BUT NOTHING AFTER THAT..STATIONARY THESE WERE THE EVENTS THAT FOLLOWED: ALL AT THE SAME TIME LOST POWER STEERING (POWER STEERING ASSIST) LANDED ME IN THE HOSPITAL WITH TORN CHEST MUSCLE WHILE CAR WAS MOVING ON A INTERSTATE NO A/C (COMPRESSOR DOES NOT COME ON) STATIONARY SERVICE AIRBAG LIGHT CAME ON WHILE CAR WAS MOVING ON THE INTERSTATE SERVICE TIRE MONITORS STATIONERY NO TEMP READING STATIONARY

Jan 01, 2019

Injuries: 1

WHILE DRIVING.. CAR SUDDENLY STALLED LOSING POWER STEERING ALL DASH BOARD LIGHTS ON GAGES FLICKERING CAUSING CAR TO SHUT DOWN. UNABLE TO START. *TR

Aug 03, 2014

WHILE DRIVING.. CAR SUDDENLY STALLED LOSING POWER STEERING ALL DASH BOARD LIGHTS ON GAUGES FLICKERING CAUSING CAR TO SHUT DOWN. SECOND INCIDENT 7/19/14. SAME SCENARIO CAR SUDDENLY STALLED LOSING POWER STEERING ALL DASH BOARD LIGHTS ON GAUGES FLICKERING CAUSING CAR TO SHUT DOWN. DEALERSHIP STATED INITIAL DUE TO RECALL. SECOND INCIDENT DEALER STATED NOT DUE TO RECALL BUT MORE OF A COMMON PROBLEM, HOWEVER UNABLE TO REPLICATE STALL AND DETERMINE WHERE FAULTY WIRING. GETTING LOTS OF ERROR CODES WITH NO REAL CAUSE AS TO WHY CAR STALLS. *TR

Jul 23, 2014

WAS DRIVING AT 45MPH WHEN ALL OF THE SUDDEN ALL GAUGES, POWER STEERING, AND ENGINE WENT ERRATIC. LOST POWER STEERING GOING DOWN HWY. CAR DARTED TO THE LEFT A LITTLE. TOOK THE CAR TO DEALER FOR A DIAGNOSTIC. WAS TOLD BY DEALER THAT THE DATA LINK CIRCUIT SHORTED CAUSING ELECTRIC SHORT TO POWER STEERING CONTROL MODULE AND IT WOULD BE $1125.00 TO REPAIR. I HAVE FILED A COMPLAINT WITH GM BUT HAVEN'T HEARD BACK FROM THEM. THIS SHOULD BE A RECALL ISSUE DUE TO POSSIBLE LOSS OF CONTROL OF CAR AND CAUSING A CRASH. ALSO A POSSIBLE FIRE DUE TO THE ELECTRICAL SHORT THEY DESCRIBED TO ME ON THE INVOICE. THE POWER STEERING AND GAUGES ARE ALL STILL GOING ERRATIC BECAUSE I AM TRYING TO SEE IF GM WILL FIX THIS SAFETY PROBLEM. THIS SHOULD BE A SAFETY RECALL DO TO THE FACT THAT A YOUNG DRIVER OR EVEN FEMALE DRIVER OR ANYONE IN FACT COULD LOSE CONTROL OF VEHICLE WHEN THE POWER STEERING CONTROL MODULE DECIDES TO GO OUT AND COME BACK ON THEN GO OUT AGAIN. *TR

Aug 06, 2013

LATCHES/LOCKS/LINKAGES

3 complaints

The contact owns a 2011 Chevrolet HHR. The contact stated that while approaching the locked vehicle, the contact noticed that the rear driver's side door had failed to latch securely and was open. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 42,495.

Jun 23, 2025

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. WHILE THE VEHICLE WAS STATIONARY, THE REAR PASSENGER DOOR OPENED WITHOUT WARNING. THE CONTACT STATED THAT THE DOOR WOULD NOT CLOSE WHEN PROMPTED. IN ADDITION, THE DRIVER'S DOOR EXPERIENCED THE SAME FAILURE. AN UNKNOWN CHEVROLET DEALER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.

Jun 08, 2017

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. WHILE DRIVING AT 5 MPH, THE REAR DRIVER SIDE DOOR SWUNG OPEN INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE REAR DOOR LATCHES WERE DAMAGED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE.

Jun 08, 2015

SERVICE BRAKES

3 complaints

THE BRACKS ARE COMING WHILE DRIVING DOWN ROAD..THEY COME ON ALL BY THEMSELVES..ITS SAYS ABS ON...IT GRABS AND PULLS TO THE LEFT LIKE THE LEFT SIDE BRAKES ARE CATCHING..DRIVING ON DRY PAVEMENT..

Mar 08, 2018

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. WHILE DRIVING 20 MPH AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE FAILED TO STOP AND REAR ENDED ANOTHER VEHICLE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED, BUT THE DETAILS WERE UNAVAILABLE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE WAS PERSISTENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 54,000. THE VIN WAS UNAVAILABLE.

Nov 13, 2015

Crash: 1

I PURCHASE THE VEHICLE IN FEBRUARY 2013 WITH 54000 MILES ON IT. THERE WAS A SHAKING IN THE FRONT END WHILE BRAKING. I WAS INSURED AT THE DEALERSHIP THAT IT WAS BECAUSE IT HAS NEW BRAKES AND IF IT DOES NOT STOP BRING IT BACK AND THEY WILL FIX IT. I BROUGHT IT BACK AND THEY ROTATED THE ROTORS. IT WORKED WELL FOR ABOUT TWO WEEKS. THE ROTORS STARTED SHAKING AGAIN AFTER ONLY TWO WEEKS. SO I BROUGHT IT BACK AGAIN AND THEY PUT NEW ROTORS ON THE VEHICLE. IT HAS STARTED AGAIN WITH THE NEW ROTORS. THIS TIME IT STARTED WITH IN A MONTH. MY CAR WHILE BREAKING WILL SOMETIME FEEL LIKE THERE IS ICE UNDER IT ON DRY ROADS. I AM GOING TO TAKE IT TODAY TO BIG O TIRES AND HAVE A FRIEND WORK ON IT THAT I TRUST. THE CAR JUST HIT 70000 MILES. I HAVE DONE ONLY ONE OIL CHANGE AND TAKING THE CAR IN THREE TIMES FOR WRAPPED ROTORS. THERE IS SOMETHING WRONG THAT THEY ARE JUST IGNORING. I STATED THAT I TOOK IT IN TWICE I TOOK IT TO PINEGAR CHEVORLET IN BRANSON, MO WHERE I PURCHASED THE VEHICLE. HERE IS SOME SPECIFIC INFORMATION ON SERVICE DATES AND MILEAGE PURCHASE OF VEHICLE: 02/14/2013 52534 MILES 1ST REPAIR: 04/22/2013 ROTATED ROTORS 56032 MILES 2ND REPAIR: 08/24/2013 61,107 REPLACED ROTORS WENT AND TALKED TO PINEGAR CHEVROLET TOLD THEN THAT THEY ARE VIBRATING AGAIN ON 10/26/2013 65777 MILES. BLAMMED THE WHOLE THING ON MY DRIVING. THE ROTORS ARE THINNER THEN THEY ARE IN THE NEW CARS. THEY DO IT TO BE MORE FUEL EFFICIENT. IT WILL COST ABOUT 100 TO ROTATE THE ROTORS. THERE IS SOMETHING WRONG WITH MY BRAKING SYSTEM AND THEY ARE JUST IGNORING IT. *TR

Dec 28, 2013

EXTERIOR LIGHTING

2 complaints

The contact owns a 2011 Chevrolet HHR. The contact stated that while driving at an undisclosed speed, the headlamps became dim, the bulbs then blew out and headlamps became inoperable. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 139,784.

Oct 20, 2022

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT THE HEAD LAMPS FAILED TO OPERATE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

Oct 19, 2016

ELECTRICAL SYSTEM,SERVICE BRAKES

2 complaints

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT THE KEY FOB FAILED TO OPEN THE FRONT DRIVER SIDE DOOR. IN ADDITION, WHILE DRIVING 50 MPH, THE VEHICLE MADE AN ABNORMAL NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE BATTERY WAS REPLACED. THE CONTACT WAS INFORMED THAT THE REAR BRAKES AND DRUMS ALSO NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000. UPDATED 08/02/16*LJ *CN

Jun 10, 2016

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT THE VEHICLE STALLED MORE THAN FIVE TIMES, WHICH RESULTED IN TWO CRASHES. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER EACH CRASH. THE FIRST CRASH OCCURRED WHEN THE VEHICLE STALLED AND STRUCK THE FRONT OF ANOTHER VEHICLE. THE BRAKES FAILED TO STOP THE VEHICLE PROPERLY. THE CONTACT AND PASSENGER SUSTAINED MINOR INJURIES. THE SECOND CRASH OCCURRED WHEN THE VEHICLE STALLED AND WAS CRASHED INTO A TREE. POLICE REPORTS WERE FILED FOR BOTH CRASHES. THE CONTACT SUSTAINED MINOR INJURIES AND THE PASSENGER SUSTAINED A BROKEN SHOULDER. MEDICAL ATTENTION WAS RECEIVED. THE VEHICLE WAS REPAIRED AFTER BOTH CRASHES. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14E021000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE AND SPEED WERE UNKNOWN.

Aug 05, 2014

Crash: 1

Injuries: 2

VEHICLE SPEED CONTROL

2 complaints

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. WHILE DRIVING 50 MPH, THE REDUCE ENGINE POWER WARNING LIGHT ILLUMINATED AND THE VEHICLE DECELERATED. AFTER TURNING THE ENGINE OFF AND RESTARTING THE VEHICLE, IT RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 59,497.

Jan 14, 2016

WHILE DRIVING A KM/H LIGHT CAME ON THE DASH... EVERYTHING CONVERTED TO KHP... I NOW HAVE ABSOLUTELY NO CLUE ON HOW FAST/SLOW IM DRIVING... GOT TO MY DESTINATION AND TOOK A LOOK AT MY OWNERS MANUAL TO SEE IF MAYBE THERE WAS A WAY TO SWITCH BACK TO MPH... AND GO FIGURE... FOLLOWED THE INSTRUCTIONS TO A T... AND IT DOESN'T WORK... COULDN'T PUT IN MY MILEAGE AT THE TOP OF THIS FORM BECAUSE IT ASKS FOR MPH AND SUDDENLY MY DASH IS ONLY PUTTING OUT KM/H. *TR

Feb 20, 2015

STEERING,ELECTRICAL SYSTEM

2 complaints

THE RADIO HAS BEEN GOING OUT WHEN I TURN THE STEERING WHEEL. IT WOULDN'T DO IT WHEN I TOOK IT IN BUT THEN WE HAD THE RECALL OF THE IGNITION SWITCH. THAT WAS REPAIRED AND IT'S GOTTEN WORSE. THIS MORNING IT POPPED AND SIZE LED IN THE DASH AND THRU THE RADIO EVEN AFTER TURNING THE RADIO AND CAR OFF. IT DID START BACK UP BUT EVERY TIME I HIT A BUMP THE RADIO MAY GO OUT. I CALLED CHEV AND THEY CAN'T GET ME IN UNTIL 11/17. THIS IS MY ONLY VEHICLE. SOMETHING IS WRONG WITH THESE HHR ELECTRIC SYSTEMS. SOMEBODY NEEDS TO FIND THE PROBLEM AND FIX IT. *TR

Nov 04, 2014

2011 CHEVROLET HHR. CONSUMER WRITES IN REGARDS TO VEHICLE LOCKED UP AND WAS AT TIMES INOPERABLE. *SMD

Jul 10, 2014

TIRES

2 complaints

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR EQUIPPED WITH PRIMEWELL PS830 TIRES (NA), SIZE 215/55/R16 (NA). THE CONTACT STATED THAT THE TIRES LOST AIR PRESSURE AND WERE OUT OF ROUND. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE DEALER STATED THAT THERE WAS NO FAILURE AND ADDED AIR TO THE TIRES. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 38,798.

Oct 08, 2014

TIRE SEPARATED FROM TUBE CAUSING SEVER DAMAGE TO THE VEHICLE. TIRE #DOT V6B2AA7(2510) D581 P215/55R16. *TR

Oct 04, 2014

STEERING,ELECTRONIC STABILITY CONTROL (ESC)

2 complaints

I HAVE ALREADY FILED ONE COMPLAINT LAST MONTH!! HAVE NOT RECEIVED ANY REPLY BACK BY NO ONE. MY TCN WAS [XXX]. THIS CAR IS DANGEROUS TO BE DRIVING, COPS HAVE PULLED ME OVER SEVERAL TIMES DUE TO SOME THE PROBLEMS! ALL 7 OFFICERS GAVE ME THEIR NAMES AND BADGE NUMBERS N THEY TOLD ME IF I NEED TO TAKE THIS TO COURT, THEY WILL BE N COURT.. THEY TOLD ME THE CAR NEEDS TO BE COMPLETELY FIXED OR PUT N A DIFFERENT CAR AND NOT THIS SAME MAKE N MODEL. I HAVE A LIL GIRL AND I WILL DO WHAT I HAVE TO DO TO PROTECT HER AND OTHER INNOCENT LIVES ROUND ME, IF IT MEANS I GET A LAWYER N TAKE THIS TO COURT. SO PLEASE DO SOMETHING VERY SOON BOUT THIS CAR!!! I'VE BEEN SAVING ALL COMPLAINTS I'VE SENT SO I WILL HAVE THEM FOR MY RECORDS IN CASE I NEED TO TAKE FURTHER MORE STRONGER ACTION TO GET THIS CAR FIXED OR PUT ME IN AN EXT CAB DODGE TRUCK PLEASE. I WANTED A TRUCK TO BEGIN WITH, BUT THIS CAR WAS JUST FORCED ON ME OR DEALER WASN'T GONNA GIVE ME NOTHING AT ALL.. [XXX]!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Jul 01, 2014

STEERING WHEEL BEGAN TO SHAKE VIOLENTLY, CAR PULLED TO LEFT. REPEATED VISITS AND CALLS TO DEALERSHIP RESULTED IN DENIAL OF PROBLEM UNTIL WARRANTY RAN OUT. AFTER HYDROPLANING ON A SMALL PUDDLE OF WATER, ESC AND SERVICE TRACTION LIGHTS CAME ON. DEALERSHIP "RESET LIGHTS" CAR HAS CONTINUED TO SHAKE. HAVE PUT 3 SETS OF TIRES ON CAR AND 2 SETS OF BRAKES, ONE SET OF ROTORS AND TURNED ROTORS. DEALERSHIP SAYS THIS IS NORMAL. ONLY FOUND OUT ABOUT IGNITION RECALL AFTER CALLING TO COMPLAIN ABOUT LIGHT STILL ON AND YET ANOTHER SET OF BALD TIRES. CALLED GM AND THEY OFFERED RENTAL CAR UNTIL IGNITION PARTS COME IN BUT WILL REPLACE ESC SENSOR AT MY COST. NO INVESTIGATION AS TO STABILIZATION ISSUE OF CAR OR WHY IT IS CHEWING UP TIRES AND PULLING TO THE LEFT. THE CAR IS STILL UNSAFE. A GOOGLE SEARCH WILL SHOW MANY OTHERS ARE EXPERIENCING THIS SAME ISSUE. AWAITING YET ANOTHER RESPONSE FROM GM. THIS CAR NEEDS SERIOUS INVESTIGATING. AN ACCIDENT IS AT HAND. THEY ONLY WANT TO SELL ME TIRES AND PARTS. THE SHAKE IS DANGEROUS AND THE ESC AND TRACTION IS DISENGAGED AT PRESENT. GM HAS KNOWN ABOUT THIS PROBLEM. [XXX] AT GM HAS BEEN NICE BUT NOT HELPFUL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

May 15, 2014

SEATS

2 complaints

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT THE HEATED SEAT WARMER FOR THE FRONT DRIVER'S SEAT CAUGHT ON FIRE. THE CONTACT STATED THAT THE VEHICLE WAS POWERED OFF AT THE TIME OF THE FAILURE. THE CONTACT TOOK THE VEHICLE TO THE DEALER, BUT THEY WERE UNABLE TO PROVIDE A SPECIFIC CAUSE FOR THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 36,000.

Nov 19, 2012

Fire: 1

DRIVER ARMREST SAGS; MOST UNCOMFORTABLE!! WHEN ARMREST IS PUT DOWN TO THE HORIZONTAL POSITION, IT SAGS (LEANS FORWARD). DRIVER'S RIGHT ARM BECOMES PAINFUL, AS IT IS CONTINUALLY SLIDING OFF THE FRONT EDGE OF THE ARMREST, WHEN DRIVING. I'VE HAD THE CAR TO THE DEALER; HE REPLACED THE ARMREST IN WARRANTY, BUT THE LEANING FORWARD POSITION IS JUST THE SAME---IT WAS NOT CURED. THE DEALER SAID THERE WAS NOTHING FURTHER TO BE DONE. INCIDENTALLY, THE PASSENGER'S ARMREST IS JUST FINE---IT IS POSITIONED AT THE PROPER RIGHT ANGLE. INCIDENTALLY, NOONE HAS SAT ON, OR HEAVILY LEANED ON THE ARMREST TO CAUSE THE DIFFICULTY. SURE WOULD APPRECIATE YOUR HELP WITH THIS AGGRAVATING PROBLEM. *TR

Sep 24, 2012

STEERING,ELECTRICAL SYSTEM,AIR BAGS

1 complaint

There is a serious electrical glitch that's in the computer, that causes the car to perform poorly at a slow speed, which cases the steering to become very hard to turn, and maintain lanes while driving. All lights, warnings, and gauges fluctuate back and forth, while the bell inide the car when stared keeps chiming.

Jan 10, 2024

ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

1 complaint

Fuel line/s started leaking just infront of the left rear wheel about 06/27/2023. Ignition switch started sticking about 06/22/2023.

Jul 08, 2023

ELECTRICAL SYSTEM,EXTERIOR LIGHTING

1 complaint

The gauge cluster is not working.

Mar 05, 2023

SUSPENSION,WHEELS

1 complaint

Heading home , going over the bridge @ 20mph from the nationals field going south bound heading towards south capital exit. Traveling On the right side of the road , I approached and drove over the metal sewer drainage that’s not properly in the ground leveled which caused damage to my vehicles suspension. Immediately after the impact , I started hearing a strange noise as well as when I moved the steering wheel. I took my vehicle to Sears auto center on 7/01/21to be evaluated and explained the incident. I couldn’t avoid the drainage due to another vehicle was on the left side of the road . I had to pay $1,111.92 out of my pocket and would like my money back. This drainage isn’t in the ground properly which caused the problem to my vehicle. Is unavoidable especially if there’s an vehicle directly across from you.

Jul 02, 2021

ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM

1 complaint

ABS AND TRACTION STABILITY LIGHTS ON..REPLACED WHEEL HUB AND CLEANED SELINOIDS..ESC SERVICE COMES ACROSS DASH HOLE IN DRIVERS SIDE BACK FUEL LINE...REPLACED FUEL LINE DUE TO GAS LEAK...TROUBLE STARTING CAR DRIVING CAR WHEN ABS AND TRACTION LIGHTS CAME ON AT HOME AND WENT TO LEAVE WHEN NOTICED CAR HAVING TROUBLE STARTING

Jul 12, 2020

EXTERIOR LIGHTING,UNKNOWN OR OTHER

1 complaint

SOMEONE HAS HACKED MY VEHICLE. AT NIGHT I CAN HEAR MY CAR DOORS BEING UNLOCKED AND LOCKED WITH A REMOTE AND ITEMS HAVE BEEN STOLEN FROM MY CAR. MY CAR WAS PARKED OVER NIGHT

Apr 05, 2020

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VEHICLE SPEED CONTROL

1 complaint

INSTRUMENT PANEL FUNCTIONS WORK INTERMITTENTLY WHILE VEHICLE IS RUNNING AND FLASHES ON AND OFF. IT IS A SAFETY CONCERN AS THE SPEEDOMETER FUNCTION DOES NOT WORK WHILE DRIVING VEHICLE. THIS PROBLEM ALSO AFFECTS THE ABILITY OF TRANSMISSION TO SHIFT INTO GEAR PROPERLY. WHEN VEHICLE IS CHECKED USING DIAGNOSTIC COMPUTER, COMPUTER FAILS TO DETECT CODE ERROR OR IDENTIFY PROBLEM WITH VEHICLE.ELECTRICAL SYSTEM.

Jun 19, 2018

UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC),ENGINE

1 complaint

I WAS DRIVING DOWN THE INTERSTATE AT ABOUT 70 MPH, WHEN I BEGAN TO GET THE MESSAGES SERVICE ESC ESC OFF, TRACTION CONTROL OF, ENGINE REDUCED POWER AND NOT TO MENTION ALL MY LIGHTS LIT UP LIKE A CHRISTMAS TREE. ALSO WHEN ALL OF THIS STARTED TO HAPPEN MY VEHICLE JERKS REDUCED SPEED DRASTICALLY AND WAS SHAKING VIGOROUSLY I HURRY UP AND EXITED THE INTERSTATE AND TURNED OFF MY VEHICLE I WAITED A FEW MINUTES AND THE VEHICLE STARTED RIGHT UP 3 MILES OR SO DOWN THE ROAD THE EXACT SAME THING HAPPENED ONLY THIS TIME I WAS TURNING UNTO A BUSY INTERSECTION AND I WAS LEFT STRANDED IN THE MIDDLE OF THE STREET BECAUSE THE CAR WOULD NOT BUDGE I HAD TO END UP GETTING IT TOWED. THIS IS SOMETHING THAT IT'S VERY DANGEROUS AND IF I WOULD HAVE HAD MY KIDS WITH ME I WOULDN'T BE AS CALM AS I AM NOW. I AM LIVID AND OUTRAGED AS TO WHY THIS HAS NOT BEEN RECALLED. HOW MANY COMPLAINTS DOES IT TAKE UNTIL THIS TYPE OF SITUATION GETS ADDRESSED THE WAY IT NEEDS TO? NOW HAVEN'T SPENT OVER $600 MY PROBLEM STILL EXISTS BUT ONLY NOW MY VEHICLE IS INOPERABLE AND PARKED. PLEASE SOMEONE GIVE US ANSWERS THE CORRECT ANSWERS THE ANSWERS WE'VE ALL BEEN SEARCHING FOR AND DO THE RIGHT THING.

Mar 22, 2018

STEERING,ELECTRICAL SYSTEM,ENGINE

1 complaint

MY 2011 HHR HAS STARTED ACTING UP BY THROWING OUT THE REDUCED ENGINE POWER LIGHT, ESC LIGHT AND SERVICE TRACTION LIGHT. THIS WILL HAPPEN WHEN IN PARK(WHEN WARNING UP THE VEHICLE) AND WHEN IM DRIVING. IT SEEMS TO HAPPEN MORE IN COLD WEATHER. WHEN IT HAPPENS IT REDUCES THE SPEED DOWN TO 25MPH AND LURCHES FORWARD AND SOUNDS HORRIBLE! I HAVE HAD THIS HAPPEN WHEN DRIVING DOWN A HIGHWAY AND THE INTERSTATE (LUCKILY I WAS IN THE RIGHT LANE AND ABLE TO GET THE SHOULDER SAFELY. THERE IS NO WARNING WHEN IT IS ABOUT TO HAPPEN. IT ALSO WILL DO IT WHILE STOPPED WAITING FOR A STOP LIGHT TO CHANGE. IT WILL THROW ON THE CHECK ENGINE LIGHT AND WE HAVE CHECKED THE CODES AND CHANGED WHAT IT SAID NEEDED CHANGE BUT THAT DID NOT WORK. FROM WHAT I HAVE LOOKED UP IT LOOKS LIKE PEOPLE ARE HAVING ALL SORTS OF ISSUES WITH THIS BUT NO ONE HAS FOUND A SOLUTION. THERE NEEDS TO BE A SOLUTION BECAUSE SPENDING HUNDREDS OF DOLLARS FOR IT NOT TO FIX IT IS NOT RIGHT.

Mar 12, 2018

POWER TRAIN,ENGINE

1 complaint

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE BY DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE DID NOT SHUT OFF, BUT LOST POWER COMPLETELY. THE VEHICLE WAS INITIALLY TAKEN TO FROST AND FROST OF GADSDEN, ALABAMA WHERE THE TRANSMISSION WAS REBUILT, BUT THE FAILURE RECURRED. ON ANOTHER OCCASION, THE VEHICLE WAS TAKEN TO DEVAN LOWES OF GADSDEN, ALABAMA WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER AND THE DRIVE CLUTCH WERE FAULTY THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 42,000. UPDATED 08/22/17*LJ *CN

Jun 20, 2017

ELECTRICAL SYSTEM,STRUCTURE,ENGINE

1 complaint

I PROBLEMS WITH THE FUSE FOR THE TRANSMISSION/ENGINE CONSOLE AND THE ENGINE CUT OFF. IGNITION ISSUES WHERE MY KEY GETS STUCK ALWAYS HAD TO PULL FUSE FOR LIGHTS AND DISCONNECT BATTERY CABLE. AIRBAG LIGHT ALWAYS STAYED ON. SENSORS IS OFF, AIR CONDITIONER DOES NOT WORK. HEATER AND AIR WORK WHENEVER IT WANTS TO. REPLACE EXHAUST SYSTEM

Feb 24, 2017

ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

CAR WAS STRUGGLING TO START, WHEN IT DID , IT WOULDN'T GO OVER 20MPH, WENT TO STORE, CAME OUT , IT WOULD START. HAD IT TOWED TO THE SHOP, ENGINE CRACK AND FROM THAT CRACKING IT BROKE OTHER STUFF. I OWE 3700. ON THE CAR AND TO FIX IT IS 3200.00 SADLY I DO T HAVE THE MONEY. NO CARE, NO WAY TO GET TO WORK. CAR WAS SITTING IN PARKING LOT OF OUR LOCAL SAVE A LOT.

Feb 13, 2017

ELECTRICAL SYSTEM,STRUCTURE,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT WAS EXPERIENCING MULTIPLE FAILURES WITH THE VEHICLE. THE VEHICLE WAS PREVIOUSLY REPAIRED PER A RECALL FOR THE IGNITION SWITCH; HOWEVER, THE REPAIR WAS INSUFFICIENT. AT TIMES, EVEN WITH THE KEY IN THE OFF POSITION, THE VEHICLE WOULD NOT SHUT OFF. THE BATTERY WOULD HAVE TO BE DISCONNECTED TO TURN OFF THE VEHICLE. THE CONTACT STATED THAT THE KEY DID NOT REMAIN IN THE IGNITION AND HE FELT UNSAFE DRIVING THE VEHICLE. IN ADDITION, THE DRIVER SIDE DOOR HANDLE WAS NOT WORKING PROPERLY AND WAS REPLACED TWICE BY THE DEALER. THE CONTACT STATED THAT THE ESC (ELECTRONIC STABILITY CONTROL) INDICATOR ILLUMINATED SHORTLY AFTER PURCHASING THE VEHICLE. EACH TIME THE ESC INDICATOR ILLUMINATED, THE VEHICLE DRASTICALLY REDUCED IN SPEED. THE DEALER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 20,000.

Sep 16, 2016

ELECTRICAL SYSTEM,AIR BAGS,ENGINE

1 complaint

IGNITION RECALL , THE SWITCH HAS BEEN REPLACED TWICE . I AM STILL HAVING ISSUES WHEN LEAVING KEY IN IGNITION IN THE OFF POSITION , ALL DASH LIGHTS FLASH AND A LOT OF CLICKING NOISE AND WILL ALL LOCK DOORS . THE SERVICE AIR BAG LIGHT WILL COME ON , WHEN YOU TURN IT OFF AND RESTART CAR IT GOES OUT . I TOOK IT TO THE DEALERSHIP AND WAS TOLD THAT THEY COULD NOT FIND THE SWITCH DEFECTIVE AND THEY WOULD NOT REPLACE IT , OR CHECK INTO THE MATTER WITH OUT CHARGING ME A SERVICE FEE OF SEVERAL HUNDRED DOLLARS . I TRAVEL LONG DISTANCES , AND CONCERNED ABOUT MY SAFETY , AND OTHER THAT COULD BE INVOLVED IN AN ACCIDENT .

Mar 31, 2016

ELECTRICAL SYSTEM,UNKNOWN OR OTHER

1 complaint

IN COLDER TEMPERATURES MY CAR SPUTTERS WHEN ACCELERATING AND RPMS JUMP QUICKLY FROM 2 TO 3 AND THEN BACK DOWN. IN ADDITION, THE RADIO MAY TURN OFF, ALL DASH GAUGES (FUEL, SPEED, RPMS) GO TO 0, VARIOUS SERVICE LIGHTS COME ON (NOT ALWAYS THE SAME) AND THEN EVERYTHING GOES BACK TO NORMAL. CAR WORKS FINE IN WARMER TEMPERATURES. TOOK IT TO THE DEALERSHIP IN 2013 AND WHEN PLUGGED IN THERE WERE REPORTS IF 20 THINGS WRONG AND THEY WERE UNABLE TO DETERMINE THE PROBLEM AND SAID IT WOULD COST THOUSAND TO CHECK ALL OF THE ISSUES BEING REPORTED. I CONTACTED GM CUSTOMER SERVICE AND ALTHOUGH THEY WERE VERY NICE THEY WEREN'T ABLE TO HELP DETERMINE WHAT THE ISSUE WITH MY VEHICLE WAS. I TOOK IT TO ANOTHER SERVICE PLACE AND WHILE THEY WERE UNABLE TO DETERMINE THE ULTIMATE PROBLEM THEY PUT DIELECTRIC GREASE ON ALL MY ELECTRONIC CONNECTIONS IN THE FUSE BOX UNDER THE HOOD AND IT WORKED FINE THE REST IF THE WINTER. THEY SAID IT WAS A GOOD THING THAT I CAME IN WHEN I DID BECAUSE THEY THOUGHT IF I DROVE IT ANY LONGER I WOULD HAVE DESTROYED THE ELECTRICAL SYSTEM. IN 2014, I HAD THEM DO THE SAME "FIX". NOW IN 2015 IT HAS STARTED BACK UP AGAIN.

Nov 14, 2015

AIR BAGS,TRACTION CONTROL SYSTEM

1 complaint

TL* TAKATA RECALL - THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED FOR LONGER THAN TWO DAYS WITHOUT WARNING. THE SKID CONTROL WARNING LIGHT REMAINED ILLUMINATED FOR SEVERAL MONTHS, INCLUDING THE BRAKE LIGHT. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WAS SHAKING AND VIBRATING RANDOMLY IN THE FRONT OF THE VEHICLE. THE VEHICLE WAS NOT INSPECTED AND DIAGNOSED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.

Nov 13, 2015

VEHICLE SPEED CONTROL,SERVICE BRAKES

1 complaint

I PURCHASE CHEVY HHR IN GOOD CONDITIONS UNTIL I GOT ON THE FREEWAY. AS I WAS IMMERGING IN TO THE FREEWAY THE ACCELORATOR GOT STUCK ON 6RPM AND WAS SPEEDING 60MPH I TRIED TO SLOW DOWN AND THE BRAKES DIDNT GO DOWN AT ALL. IT WAS ALL LOCKED UP MY KIDS AND I FREAK OUT WITH THE SPEED THAT THE CAR WAS PICKING UP AND HOW THE BREAKS WERENT WORKING I DECIDED TO USE THE EMERGENCY HANDDLE AND SOME SIDE BUSHES TO SLOW DOWN THE CAR AND NOTHING WORKED! I CHECKED TO SEE IF THE CRUISE CONTROL WAS ON AND NOTHING THEN I CHECKED TO SEE IF IT WAS ON DRIVE IT WAS THE I PUSHED HARD ON THE BREAKS BUT NEVER ONCE IT WENT DOWN AT ALL IT WAS SO HARD I FORCE MY FOOT SO MUCH AND THE BREAK HANDDLE EMERGED OFF THE FREEWAY AND IMMEDIATELY HIT SOMETHING MORE SOLID TO STOP THE CAR. IT WAS THEN WE HEADED TO A BUILDING BUT I HIT A PALM TREE. THE CAR EXPLODED BLACK SMOKE AND THE AIREBAGS WENT OFF THE FRONT DOOR DIDNT OPEN AND MY DAUGHTER AND I JUMP OFF THROUGH THE SMALL LITTLE WINDOWS. WE THANK GOD WE ARE ALIVE!! MY TWO KIDS 11 AND 8 COULD HAVE DIED W ME IN THAT VEHICLE IF I DIDNT EXIT THE FREEWAY BEFORE THE CAR KEPT PICKING UP SPEED. WAS A VERY SCARY SITUATION. I WOULD NEVER EVER RIDE A CHEVY HHR OR ANY OTHER CHEVY AS I LIVE. THE CAR IS COMPLETELY DESTROYED IN THE FRONT AND THE WINDOWS ARE CRACKED.

Oct 20, 2015

Crash: 1

Injuries: 3

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,TRACTION CONTROL SYSTEM

1 complaint

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT HEARD AN ABNORMAL NOISE AND THE SERVICE TRACTION AND SERVICE ESC WARNING LIGHTS FLASHED RANDOMLY. THE VEHICLE SUDDENLY REDUCED SPEED AND HESITATED AS IF IT WOULD STALL. THE ACCELERATOR PEDAL DID NOT RESPOND EACH TIME THE FAILURE RECURRED AND THE VEHICLE JERKED VIOLENTLY AND REDUCED SPEED. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN ONCE AND THEY WERE NOT ABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE DEALER TEST DROVE THE VEHICLE AND FOUND NO FAILURES. UPON TURNING OFF AND RESTARTING THE VEHICLE, THE COMPUTER RESET AND THE WARNING LIGHTS DIMMED, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED NO REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.

Oct 08, 2015

ELECTRICAL SYSTEM,ENGINE

1 complaint

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT NOTICED A LEAK OF HOT AIR/LIQUID UNDER THE DASHBOARD COMING FROM THE FRONT AND REAR OF THE VEHICLE. THE CONTACT WAS BURNED FROM THE HOT WATER LEAKAGE. THE CONTACT ALSO STATED THAT THE VEHICLE MADE AN ABNORMAL SWOOSH NOISE WHEN MAKING TURNS, WHICH CREATED A HOT MIST INSIDE THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 132,000.

Jun 19, 2015

Injuries: 1

AIR BAGS,UNKNOWN OR OTHER

1 complaint

THE ABOVE VEHICLE HAS BEEN IN FOR REPAIRS 6-7TIMES FOR INTERMIT ANTI-THEFT LIGHT COMING ON WHILE DRIVING AND A RECALL FOR ANTI-THEFT/AIR BAG MALFUNCTIONS. INTERMITTINGLY THE CAR WILL ALSO NOT RECOGNIZE THE KEY(S) AND WILL NOT START. MY CONCERN FOR SAFETY IS WHEN THE CAR BEGINS TO DING WHILE I'M DRIVING AND THEN THE ANTI-THEFT LIGHT COMES ON IT WILL ALSO DECIDE TO STALL BECAUSE IT DOES NOT RECOGNIZE THE KEY AND THINKS IT'S BEING STOLEN. (IT HAS NOT DONE THAT YET, BUT IT IS A FEAR). I HAD THE CHEVY 2014 ANTI-THEFT/AIRBAG RECALL AUG 2014. IN DEC 2014 MY AIR BAG LIGHT CAME ON WITH A WARNING TO REPAIR. IN JAN 2015 THE ANTI-THEFT LIGHT CAME ON 2 TIMES. WALKER JONES CHEVY OF WAYCROSS, GA DETECTED NO CODE FOR AIR BAG. THE ANTI-THEFT CODE REVEALED UNRECOGNIZED KEY BUT NO CODE TO REPAIR (JAN.2015) THE LIGHT HAS COME ON 5 TIMES AND NOT STARTED ON ONE OCCASION, SINCE THE RECALL REPAIR. I AM TOLD BY MECHANICS THAT THE LIGHT MUST BE ON FOR THEM TO RETRIEVE A REPAIR CODE. HOWEVER, WHEN THE CAR IS SHUT OFF THE LIGHT GOES OFF. THE ANTI-THEFT LIGHT PROBLEM CAN WAIT MONTHS BEFORE SURFACING AGAIN. I BELIEVE IT COULD BE DANGEROUS TO DRIVE BECAUSE OF PAST CASES OF OTHER SIMILAR CARS WITH ANTI-THEFT/AIRBAG ISSUES. I HAVE CONTACTED CHEVY CORPORATION BUT SINCE I DID NOT PURCHASE A BUMPER TO BUMPER WARRANTY AND NO REPAIR CODES COME UP TO SHOW HOW TO FIX THE PROBLEM ITS NOT THEIR RESPONSIBILITY.

Jun 17, 2015

VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

I WAS DRIVING A FREEWAY SPEEDS WHEN THE ENGINE SUDDENLY WENT INTO LIMP HOME MODE. I RECEIVED THE FOLLOWING DASH INDICATIONS - SERVICE ESC, TRACTION OFF, REDUCED ENGINE POWER. UPON FURTHER INSPECTION WE FOUND A FAILED ACCELERATOR POSITION SENSOR AND WE HAD THE FOLLOWING TROUBLE CODES STORED IN THE COMPUTER: P2135 CHEVROLET - THROTTLE/PEDAL POSITION SENSOR/SWITCH 'A'/'B' VOLTAGE CORRELATION REPLACED THE ACCELERATOR POSITION SENSOR AND GAS PEDAL ASSEMBLY, AT THIS POINT THE CAR SEEMS FINE. I HAVE THE FAILED PART. *TR

Mar 02, 2015

ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES

1 complaint

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT THE FRONT PASSENGER AND BOTH REAR DOORS WOULD NOT UNLOCK WITH THE KEY FOB. THE POWER LOCKS MALFUNCTIONED AND HAD TO BE UNLOCKED MANUALLY. THE FAILURE RECURRED MULTIPLE TIMES. THE DEALER WAS NOTIFIED OF THE FAILURES, BUT COULD NOT DIAGNOSE THE CAUSE OF THE FAILURES. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS FOR THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

Feb 13, 2015

STEERING,SEAT BELTS

1 complaint

BEFORE I KNEW ABOUT THE RECALLS, I HAD AN ACCIDENT THAT REALLY SCARED ME. I WAS ON MY WAY TO PICK UP MY DAUGHTER FROM SCHOOL. ALL OF A SUDDEN, I STEERING WHEEL JERKED TO THE RIGHT AND LOCKED. I HIT A LIGHT POLE. THE IMPACT OF THE CRASH SHOULD HAVE DEPLOYED THE AIRBAGS, BUT DID NOT. SEAT BELTS EXPLODED. THE COP SAID I SHOULDN'T BE WALKING AND TO GET THIS CHECKED OUT. SINCE THEN, I HAVE HAD TWO RECALL REPAIRS AND NOW NEED ANOTHER REPAIR. ON VETERANS DAY, 2014, I WAS GIVEN A CAR FROM THE VFW AND PROGRESSIVE AS A PART OF THEIR "KEYS TO PROGRESS PROGRAM. SINCE THEN, THE HHR HAS BEEN DRIVEN MAYBE 3 TIMES. NO ONE WANTS TO DRIVE IT, I DON'T KNOW WHAT TO DO, BECAUSE ITS JUST SITTING IN THE DRIVEWAY. MY KIDS WON'T DRIVE IT EITHER. IF YOU CAN HELP ME IN ANY WAY, I WOULD BE GRATEFUL. I AM HAVING TROUBLE MAKING THE PAYMENTS TOO, BECAUSE I AM GOING THROUGH A DIVORCE. *TR

Jan 27, 2015

Crash: 1

ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

1 complaint

WAS TRAVELING AT NIGHT ON INTERSTATE 70 BETWEEN KANSAS CITY AND ST LOUIS WHEN THE CHECK ENGINE LIGHT CAN ON ALONG WITH THE TRACTION CONTROL LIGHT AT THE SAME TIME THE ON DASH MESSAGE CENTER SAID ENGINE POWER REDUCED, TRACTION CONTROL OFF, AND ESC OFF. AT THE SAME TIME THE CAR LOST SPEED AND BEFORE I COULD GET OFF THE ROAD I WAS ALMOST REAR ENDED BY A TRUCK, AT THE TIME IT WAS RAINING. SINCE THEN IT HAS HAPPENED NUMEROUS TIMES WITH NO WARNING. AFTER STOPPING THE CAR WITH THE ENGINE OFF FOR A VERY SHORT TIME IT WILL START AND RUN FINE WITH THE TRACTION CONTROL LIGHT OFF. BUT THE CHECK ENGINE LIGHT REMAINING ON. THE CODE FOR THE CHECK ENGINE LIGHT IS P2135 WHICH IS A CODE FOR THE THROTTLE PEDAL POSITION SENSOR, THIS HAS BEEN REPLACED AND THE PROBLEM REMAINS TO HAPPENING. I THINK THIS COULD BE VERY DANGEROUS AND COULD CAUSE ACCIDENTS RESULTING IN INJURIES. THE VEHICLE HAS BEEN TO A NUMBER OF MECHANICS AND THE PROBLEM CONTINUES. I SPOKE WITH GM THIS WEEK AND THEY SAID THAT THEY HAD NEVER HEARD OF THE PROBLEM, I THINK THEY SHOULD LOOK ONLINE YOU FILL FIND MANY POSTING COMPLAINING OF THIS PROBLEM COVERING MANY MODEL YEARS OTHER THAN 2011. *TR

Jan 13, 2015

POWER TRAIN,ELECTRICAL SYSTEM

1 complaint

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT THE GEAR SHIFT WAS LOCKED IN PARKED. IN ADDITION, THE CONTACT MENTIONED THAT THE DOORS LOCKED WITHOUT COMMAND. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 70,900.

Jan 08, 2015

AIR BAGS,STRUCTURE

1 complaint

MY HUSBAND AND I PURCHASED A VEHICLE FROM A CHEVY DEALERSHIP AND WITHIN A COUPLE OF MONTHS THE DRIVER SIDE DOOR STOPPED OPENING FROM THE INSIDE. THEREFORE WE HAVE TO OPEN THE DOOR FROM THE OUTSIDE TO GET OUT OR CRAWL TO THE PASSENGER DOOR TO GET OUT. THIS IS A SAFETY HAZARD FOR ANYONE WHO GETS IN A CAR ACCIDENT, OR ANYONE HAVING A CAR ISSUE. I HAVE TALKED TO MANY PEOPLE I KNOW WHO HAVE THE SAME CAR AND THEY HAVE THE SAME PROBLEM. I WOULD GET IT FIXED BUT WE DON'T HAVE THE MONEY. MY HUSBAND WOULD FIX IT BUT THEN IT WOULD VOID MY WARRANTY. ALSO HAD MY CAR BROUGHT FOR IGNITION RECALL GOT IT FIXED AND TOLD THEM ABOUT MY AIR BAG LIGHT COMING ON AND OFF. THIS IS ALSO A MAJOR PROBLEM AND NEEDS TO GET FIXED, I HAVE 3 CHILDREN AND THEY WONT TELL ME WHICH ONE IS FAULTY IF ANY. AS WELL NO MONEY TO FIX IT. $100 DEDUCTIBLE EVERY TIME TO JUST CHECK IS NOT VERY REASONABLE. *TR

Jan 03, 2015

ELECTRONIC STABILITY CONTROL (ESC),ENGINE

1 complaint

I WORK TWO JOBS JUST BOUGHT MY 2011 CHEVY HHR JUST OVER A YEAR AGO AND STARTED GETTING REDUCED ENGINE POWER LIGHT AND THEN LOSE POWER AND HAVE TROUBLE GOING OVER 20 STRUGGLES TO GET TO 40 MPH I HAVE 3 YOUNG CHILDREN THAT RIDE WITH ME AND THERE SAFETY IS NUMBER ONE AND IF I CAN'T TRUST MY NEW VEHICLE THEN HOW CAN I TRUST CHEVY. *TR

Dec 10, 2014

POWER TRAIN,SERVICE BRAKES,ENGINE

1 complaint

WHILE DRIVING ON DRY EVEN PAVEMENT THE ESC LIGHT/SYSTEM KICKED IN ON MY 2011 HHR CAUSING LOSS OF CONTROL OF THE THROTTLE AND BRAKES. LUCKILY, NO OTHER CARS OR PEDESTRIANS WERE NEAR ME OR THERE COULD HAVE BEEN AN ACCIDENT. THE CAR WAS UNDRIVEABLE UNTIL THE IGNITION THIS TURNED COMPLETELY OFF AND ON AGAIN. I HAD IT CHECKED AND NO ERROR CODES WERE STORED ON THE ECM/BCM. THIS IS A VERY DANGEROUS PROBLEM!! THIS IS THE SECOND TIME IT HAPPENED TO ME AND I MAY NOT BE SO LUCKY THE NEXT TIME! *TR

Sep 10, 2014

STEERING,SERVICE BRAKES

1 complaint

STEERING SHAKES VIOLENTLY WHEN BRAKING FROM 45 MPH AND SLOWER CAUSING THE CAR TO TRY TO CHANGE POSITION IN THE LANE. THERE IS A NOISE OF SOMETHING LOOSE IN THE LEFT FRONT WHEN BRAKING OR HITTING BUMPS OR ON ROUGH ROADS. BRAKE PEDAL PULSES. ALL THIS HAPPENS WHEN DRIVING UNDER NORMAL DRIVING CONDITION. THIS IS AN UNSAFE CONDITION AND NEEDS THE NHTSA ATTENTION. *TR

Sep 06, 2014

LATCHES/LOCKS/LINKAGES,SERVICE BRAKES

1 complaint

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, THE VEHICLE SHOOK AND VIBRATED VIOLENTLY. EXCESSIVE FORCE NEEDED TO BE APPLIED TO THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. WHEN THE VEHICLE DROVE OVER A BUMP IN THE ROAD, THE DRIVER SIDE DOOR HANDLE FRACTURED. THE DEALER REPLACED THE DRIVER SIDE DOOR HANDLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED FOR THE OTHER FAILURES. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.

Aug 12, 2014

ELECTRICAL SYSTEM,AIR BAGS,LATCHES/LOCKS/LINKAGES

1 complaint

I WAS DRIVING HOME WITH MY 2 CHILDREN IN MY VEHICLE AND HIT AND SLIGHT BUMP IN THE ROAD AND THE SERVICE AIR BAG NOTIFICATION CAME ON. THIS STARTLED ME AND I BECAME VERY SCARED BECAUSE I HAVE NEVER HAD A VEHICLE SAY SERVICE AIR BAG? I AM VERY CONCERNED ABOUT THIS ISSUE THAT IF I AM IN AN ACCIDENT GOD FORBID THAT THE AIRBAGS WILL NOT DEPLOY IF NEEDED I TOOK MY VEHICLE IN TO BE SERVICED FOR IGNITION RECALL TODAY AFTER WAITING ALMOST 5 MONTHS FOR PART AND INFORMED SERVICE TECHNICIAN ABOUT WHAT HAD OCCURRED AND THE RESPONSE I RECEIVED WAS" WE CAN DO A DIAGNOSTIC ON THE ISSUE FOR $89.00? " I DO NOT FEEL THAT I SHOULD HAVE TO PAY TO HAVE THIS DEFECT TO RESEARCHED AND FIXED DUE TO DANGER THAT THIS POSES TO THE SAFETY OF MYSELF AND MY CHILDREN. I AM REQUESTING THAT AUTHORIZATION BE GIVEN TO HAVE THE ISSUE WITH THE SERVICE AIR BAG LIGHT TO BE RESEARCHED AND REPAIRED AT NO CHARGE DUE TO ALL THE INCONVENIENCE THESE ISSUES ARE CAUSING ME AND THE TIME THAT I HAVE TO BE WITHOUT A VEHICLE IN ORDER TO HAVE NECESSARY REPAIRS COMPLETED SO THAT MY FAMILY AND I CAN HAVE A SAFE VEHICLE. ALSO, THE DRIVER SIDE DOOR HANDLE JUST BROKE UPON OPENING DOOR AND I AM REQUESTING ASSISTANCE WITH DISCOUNT TO HAVE THIS PART REPLACED. I AM A SINGLE PARENT AND I HAVE LIMITED INCOME AND CANNOT AFFORD TO KEEP MAKING REPAIRS ON THE VEHICLE DUE TO FAULTY OR DEFECTIVE PARTS. PLEASE ASSIST ME AS SOON AS POSSIBLE. [XXX] [XXX] SAN DIEGO, CA[XXX] [XXX] [XXX] [XXX] VIN: 3GNBABFW9BS[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) UPDATED 3/18/2015 *JS

Jul 08, 2014

AIR BAGS,SEAT BELTS,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

MY CAR CONTINUES TO SHAKE AS DO MOST HHR'S GM KNOWS THERE IS A STABILITY ISSUE AN HAS REFUSED TO PROPERLY ADDRESS THIS DANGEROUS ISSUE. MY AIRBAG LIGHT HAS COME ON. THE BACK DRIVER SIDE DOOR HANDLE DOES NOT OPEN FROM THE INSIDE OR OUT AND MY SEAT BELT AND BACK FLOOR BOARD STAYS DAMP MAKING THE STRUCTURE OF THE VEHICLE DANGEROUS AND MY SEATBELT UNSAFE. GM EXECUTIVE RESPONSE IS THAT NOT ALL VIN NUMBERS FAL INTO THE SERVICE BULLETINS. THESE CARES NEED TO BE IMMEDIATELY INVESTIGATED AND TAKEN OFF THE MARKET. THE BOLT COVERS IN THE BACK SEATS FALL OFF AT A TOUCH AND CANNOT BE REATTACHED. THEY DIG INTO LEGS. AN ACCIDENT WOULD PRESENT A STUPID IMPALEMENT THREAT. WHY ARE THEY THERE. THIS IS A DANGEROUS CAR. GM STATES MY CARE DID NOT APPEAR TO THEM UNTIL 49,000 MILES. I BOUGHT IT AT 19,000 MILES. THERE ARE LIES EVERY WHERE. THERE ARE CROOKED SALESMAN AND GM IS STILL ON THE SCAM. OWNERS NEED A LEGAL OR CONGRESSIONAL ADVOCATE FOR THE CARS WE ARE STUCK WITH THAT ARE DANGEROUS AND SERIOUSLY DEVALUED. THEY HAVE HAD ALLOT OF TRAINING IN DEALING WITH OWNERS WITH ISSUES. WE NEED LIKEWISE REPRESENTATION. MY CARE IS AN ACCIDENT WAITING TO HAPPEN. I HAVE A FROZEN SHOULDER FROM HOLDING IT IN THE ROAD FOR 3 YEARS. IT IS A BLOOD TRAP THAT YOU CANNOT SEE OUT OF. IT IS DAMP, SHAKING, DIFFICULT TO CONTROL AND UNPREDICTABLE. I COULD OT SEL IT IN GOOD CONSCIENCE. WHO WOULD BUY IT ANY WAY? WHAT HAPPENED TO THE LEGAL ORDER THAT REQUIRED THEM TO REPORT DANGEROUS PROBLEMS IN 5 DAYS OR FACE PENALTIES? THEY ARE WAY OVER THE MARK ON THIS ONE. JUST LOOK AT MY CAR. *TR

Jun 27, 2014

STEERING,WHEELS,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

THE ECM CAME ON WITH NO WARNING CAUSING THE VEHICLE TO VEER OFF THE ROAD TO THE RIGHT AND SKIDDING THIS HAPPENED THREE TIMES IN THE PAST YEAR WHICH IS SCARY AT BEST ALSO THERE IS A SMELL OF EXHAUST AND FUEL IN THE CABIN. *TR

Jun 25, 2014

WHEELS

1 complaint

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THE LUG NUTS FRACTURED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT BOTH FRONT RIMS WHERE BENT. THE CONTACT THEN TOOK HER VEHICLE TO A PRIVATE MECHANIC FOR A SECOND OPINION AND THEY STATED THAT BOTH FRONT TIRES WHERE UP TO STANDARD. THE CONTACT STATED THAT THE VEHICLE WOULD NOT KEEP LUG NUTS ON THE TIRES FOR LONGER THEN A WEEK AND A HALF. THE MANUFACTURER WAS MADE AWARE OF PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 79,220. THE VIN WAS NOT AVAILABLE.

Jun 18, 2014

ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE

1 complaint

2011 CHEVROLET HHR. CONSUMER WRITES IN REGARDS TO VEHICLE ACCELERATION ISSUES. *SMD THE CONSUMER STATED WHILE DRIVING, SHE NOTICED THE VEHICLE EXHIBIT A BOOST/JERK TYPE MOVEMENT, AND IT MADE A STRANGE NOISE. WHEN SHE TOOK THE VEHICLE TO THE DEALER, SHE WAS INFORMED THE PROBLEM WAS A SPARK PLUG AND THEY FIXED IT. HOWEVER, ONE NIGHT WHILE DRIVING, THE VEHICLE ONCE AGAIN EXHIBITED THE SAME BOOST/JERK MOVEMENT, AS IF SHE SUDDENLY HIT THE BRAKE, AS THE VEHICLE WAS LOSING SPEED, UNTIL IT SHUT DOWN COMPLETELY. SHE WAS ABLE TO PULL OVER, TURN THE VEHICLE OFF, AND RE-STARTED IT AGAIN WITH NO PROBLEM. A MONTH LATER, THE SAME THING HAPPENED, ONLY THAT TIME, THE ELECTRONIC STABILITY CONTROL LIGHT STARTED BLINKING, FOLLOWED BY A STRANGE NOISE. THE ELECTRONIC STABILITY CONTROL LIGHT ILLUMINATED AGAIN IN MAY 2014. *JB

Jun 17, 2014

SUSPENSION,ELECTRONIC STABILITY CONTROL (ESC),ENGINE

1 complaint

ON WEDNESDAY 3/19/2014 I WAS FORCED TO PURCHASE THIS HHR THAT I DIDN'T WANT. I DROVE OFF ORR LOT N IT WAS PULLING TO THE LEFT BAD, N WAS JUMPIN ALL OVER THE ROAD. I TOLD ORR BOUT IT NEXT DAY, N WAS TOLD IM STUCK WIT THE CAR. KEPT GETN PULLED OVER BY POLICE, ON MONDAY 4/30/14 SHERIFF PULLED ME OVER CAUSE CAR NEARLY WENT INTO DITCH, HE TOLD ME N MY BF THAT THIS CAR IS A ROAD HAZARD N DANGEROUS, FOR THE MANUFACTURE TO FIX THE PROBLEM OR PUT ME N ANOTHER VEHICLE. TOOK IT BACK TO ORR N THEY WOULDN'T EVEN LOOK AT IT!! I HA, SO HE GOT A TRUCK. I'VE A 3 YR OLD LIL GIRL N IF WE HAVE ACCIDENT, SOMEONE WILL PAY! THE RIGHT FRONT TIRE IS WORE ON SIDE ONLY, FRONT POPS, MOTOR SHAKES, AND U CAN SMELL FOUL FUMES COMIN N CAR. I WANTED A DODGE TRUCK, NOT THE HHR CAUSE I KNEW SOMETHING WAS WRONG WIT THE HHR, MY UNCLE DONE THE SAME THING N IT NEVER CLD B FIXED, SO HE GOT A TRUCK. THIS NEEDS TO B FIXED OR PUT ME N A TRUCK, IF HAVE ACCIDENT, THERE WILL B TROUBLE. THERE'S TOO MUCH WRONG WIT THIS CAR, IT NEEDS TO B TOTALLY RECALLED IN MY OPINION, OR LAWSUITS B PILING UP!! THANK U N PLEASE RESPOND ASAP, MY LIL GIRL LIFE CANT B REPLACED, OR N E ONE ELSE'S LIFE EITHER. *TR

Jun 03, 2014

AIR BAGS,SERVICE BRAKES

1 complaint

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THE DRIVER SUSTAINED MINOR INJURIES AND REQUIRED MEDICAL ATTENTION. IN ADDITION THE CONTACT STATED THAT AFTER THE VEHICLE WAS REPAIRED, THE BRAKES, ESC, SBC, AND THE LOW TRACTION WARNING LAMPS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 51,000, AND THE CURRENT MILEAGE WAS 52,000.

May 12, 2014

Crash: 1

Injuries: 1

STEERING,ELECTRICAL SYSTEM,WHEELS

1 complaint

I'VE BEEN HAVING PROBLEMS WITH MY RIGHT FRONT END SINCE I BOUGHT THE CAR. WHEN I CUT THE WHEEL HARD TO THE RIGHT, IT MAKES A LOUD THUMPING NOISE LIKE SOMETHING IS GOING TO POP OFF. IT MAKES THE MOST NOISE IN A SLOW OR PARKING MOVEMENT. THEN I TAKE IT IN AND THEY PUMP UP THE TIRES WITH AIR, AND SAY THERE'S NOTHING WRONG WITH IT. THEN THE AIR LOW LIGHT FOR THE TIRES COMES ON. YOU FILL IT UP, AND THEN ANOTHER ONE COMES ON. THEN CHECK THE AIR BAG POPS ON. I'VE EVEN EXPERIENCED THE CAR LITERALLY FEELING LIKE THE MOTOR IDLING REAL LOW TO ALMOST SHUT OFF. THIS HAS HAPPENED ATLEAST 3 TIMES. I WAS ONLY DOING ABOUT 25 MILES AN HOUR, BUT IT WAS REALLY COLD OUTSIDE. EVERYTIME I HAVE TAKEN IT FOR REPAIR, THEY HAVE SAID, WE CAN'T FIND ANYTHING WRONG. *TR

Apr 09, 2014

SUSPENSION

1 complaint

I BOUGHT MY 2011 CHEVY HHR FROM CARMAX. WHEN I FIRST PURCHASED IT, IT WAS PULLING TO THE LEFT. THEY DID AN ALIGNMENT AND AFTER IT WAS STILL PULLING TO THE LEFT. THEY REPLACED ALL OF THE SHOCKS AND STRUTS AND REALIGNED IT. IT IS STILL PULLING TO THE LEFT AND THEY HAVE NO REASONING BEHIND IT AND THEY CAN NOT FIX THE ISSUE. CAN SOMEONE PLEASE LOOK INTO THIS!! *TR

Feb 13, 2014

SUSPENSION,AIR BAGS,SERVICE BRAKES

1 complaint

MERGING INTO TRAFFIC CAR STOPPED IN FRONT OF ME I PRESSED THE BRAKES AND THE RENTAL JUST CONTINUE TO SLIDE INTO THE CAR CAUSING REAR END ACCIDENT WARNING LIGHTS IN DASH CONTROL TRACTION SERVICE AND ENGINE SERVICE SOON LOW OILS LIGHTS LOUD NOISE FROM BRAKES LOINS NOISE FROM UNDERPARTS

Feb 06, 2014

Crash: 1

Injuries: 2

STEERING,SUSPENSION

1 complaint

I BOUGHT THE HHR WITH 12000 MILES ON IT, FROM A GM DEALER. I TOLD THEM THE CAR PULLED TO THE LEFT, AND THEY SAID THEY WOULD FIX IT. IT HAS BEEN TO THE DEALER TWICE, AND THEY SAY EVERYTHING IS WITHIN TOLERANCES. STILL PULLS TO THE LEFT. ALSO THE RIGHT FRONT TIRE IS WEARING OUT, BUT NOT THE OTHERS. *TR

Oct 23, 2013

POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

I WAS DRIVING TO WORK THIS MORNING. I LIVE JUST 5 MINUTES FROM THE OFFICE. I PULLED OUT OF THE PARKING LOT AND WAS GOING ABOUT 5MPH WHEN SUDDENLY THE ESC ACTIVE LIGHT APPEARED ON THE DASH, THEN A YELLOW TRIANGLE WARNING STARTED FLASHING. THE TRANSMISSION FELT LIKE IT STARTED TO SHAKE AND THE CAR DECELERATED ON ITS OWN. I APPLIED THE BRAKES, PUT THE CAR IN PARK, AND THE WARNINGS WENT AWAY. THE LIGHT TURNED GREEN SO I STARTED TO ACCELERATE AND AGAIN, THE SAME WARNINGS. HELP! THE ROADS WERE NOT WET, I WAS NEVER ABOVE 8MPH WHEN THESE TWO INCIDENTS OCCURRED. THANK YOU. *TR

Oct 11, 2013

STRUCTURE,LATCHES/LOCKS/LINKAGES

1 complaint

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT THE DRIVER'S SIDE INTERIOR DOOR HANDLE FRACTURED AND SEPARATED FROM THE DOOR PANEL. THE CONTACT HAD TO OPEN THE DRIVER'S SIDE WINDOW AND REACH OUT TO OPEN THE DOOR USING THE EXTERIOR DOOR HANDLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 39,000 AND THE CURRENT MILEAGE WAS 40,298. THE CONSUMER STATED WHEN HE EXITED THE VEHICLE, THE INSIDE DRIVER'S DOOR HANDLE SNAPPED OFF AND BROKE. UPDATED 01/07/13

Dec 18, 2012

SERVICE BRAKES, HYDRAULIC,AIR BAGS

1 complaint

LAST JUNE, MY WIFE AND I PURCHASED A BRAND NEW 2011 HHR IN ORDER TO PROVIDE A SAFER, MORE DEPENDABLE VEHICLE FOR OUR TEENAGE DAUGHTERS TO LEARN TO DRIVE AND TO HAVE ENOUGH ROOM TO TAKE OUR DOGS WITH US WHEN WE WANTED TO GO SOMEWHERE AS A FAMILY. IN JANUARY, ON ONE OF THE DAYS WE ACTUALLY HAD SNOW ON THE GROUND, I CAME TO AN INTERSECTION, TRIED TO STOP, COULDN'T, AND SLID THROUGH. A CAR IN THE OPPOSITE DIRECTION MADE A LEFT TURN, NOT REALIZING I COULDN'T STOP, HIT ME ON THE FRONT LEFT SIDE OF THE HHR, TURNING ME 90 DEGREES FROM THE DIRECTION I WAS GOING AND CAUSING OVER $8,000 OF DAMAGE TO THE CAR. THE GOOD NEWS IS THAT NO ONE WAS HURT. WHEN I GOT HOME, THE FIRST THING MY WIFE ASKED WAS, DID I GET TO SEE WHAT MY AIRBAG LOOKED LIKE? I REALIZED MY AIRBAGS NEVER DEPLOYED. WHY? ALSO, WHY DIDN'T THE ANTI-LOCK BRAKES STOP THE CAR, OR AT LEAST SLOW IT DOWN? AFTER REPEATED COMPLAINTS, THE DEALER DID FINALLY GET A REPRESENTATIVE FROM GM TO LOOK INTO IT, PULL THE BLACK BOX AND SEE IF WE HAD A REAL ISSUE. THIS ACCIDENT HAPPENED ON JANUARY 18, AND ON MARCH 9TH, I FINALLY GOT A FORM LETTER FROM ESIS/GM BASICALLY CLAIMING THE CAR PERFORMED AS IT SHOULD. THE LETTER ALSO STATED I SHOULD KEEP THE CAR IN AN UN-REPAIRED CONDITION UNTIL THE DISPUTE IS RESOLVED. A DAY BEFORE I GOT THE LETTER, THE DEALER CALLED TO TELL ME THE REPAIRS ON THE CAR WERE ALMOST DONE. THEY KNEW WE WERE DISPUTING IT AND FIXED THE CAR ANYWAY. GM STATED I WOULD HAVE HAD TO STEP ON THE BRAKES SEVEN SECONDS FROM THE LIGHT IN ORDER TO STOP IN TIME. AT 30 MPH, WHICH IS THE SPEED I WAS TRAVELING AT, I WOULD TRAVEL 616 FEET IN 7 SECONDS, THAT'S TWO FOOTBALL FIELDS. AT THAT DISTANCE THE LIGHT WAS STILL GREEN. I HAVE WRITTEN LOCAL LAWMAKERS, MY CONGRESSMAN, AND THE STATE ATTORNEY GENERAL ON THIS MATTER. THIS CAR NEEDS TO BE RECALLED BECAUSE OF THE FAILURE OF THE BRAKES AND AIRBAGS. THE CONTACT BANGED HIS SHOULDER INTO THE CORNER POST OF THE VEHICLE. UPDATED IVOQ 04/17/12. *JS

Mar 29, 2012

Crash: 1

Injuries: 1

SEAT BELTS

1 complaint

REAR PASSENGER SEATBELT WOULD NOT UNLOCK TO EXTEND FOR USE. THIS SEATBELT HAD BEEN USED ABOUT 10 MINUTES PRIOR TO IT LOCKING UP WHEN TRYING TO PULL IT OUT FOR USE. IT WOULD NOT PULL OUT. *TR *JS

Mar 11, 2012

STEERING,SUSPENSION,POWER TRAIN,TIRES

1 complaint

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED WHILE DRIVING 35 MPH THE STEERING WHEEL BEGAN PULLING TO THE LEFT. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO CORRECT THE PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50 AND THE CURRENT MILEAGE WAS 17,000. UPDATED 03/14/12 *BF THE CONSUMER STATED AFTER TEST DRIVING THE VEHICLE, HE REPORTED TO THE SALESPERSON, THAT THE VEHICLE PULLED TO THE LEFT AND SOMETHING WAS WRONG WITH THE STEERING. THE CONSUMER WAS INFORMED THE PROBLEM HAD BEEN FOUND AND CORRECTED. THE DEALER ASKED THE CONSUMER TO DRIVE THE VEHICLE ABOUT 1000 MILES. WHEN THE CONSUMER RETURNED THE VEHICLE TO THE DEALER, THEY FOUND THE ALIGNMENT WAS OUT OF SPECIFICATION. THE REPAIR WAS MADE. HOWEVER, THE CONSUMER CONTINUED TO EXPERIENCE PROBLEMS. THE VEHICLE HAD TO BE ALIGNED SEVERAL TIMES. ALSO, THE LEFT FRONT TIRE SENSOR WAS NOT READING THE TIRE PRESSURE AND THERE WAS A NOISE COMING FROM THE GEAR SHIFT OR AXLE. THE DEALER WAS UNABLE TO DETECT A NOISE. UPDATED 04/10/12

Feb 10, 2012

ENGINE AND ENGINE COOLING

1 complaint

UNKNOWN TYPE OF FUMES ENTERING DRIVERS COMPARTMENT, APPEARS TO BE AT START UP AND WHILE DRIVING WITH THE FAN TURNED ON. NEED TO OPEN BOTH FRONT WINDOWS AN INCH OR TWO WHEN FAN IS RUNNING. *TR

Nov 11, 2011

2011 CHEVROLET HHR Problems & Complaints

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