2002 CHEVROLET Impala Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
807
Complaints Reported
Complaints by Component
ELECTRICAL SYSTEM
199 complaints
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT SEVERAL ATTEMPTS WERE NEEDED TO START THE VEHICLE. THE CONTACT STATED THAT THE FAILURE WAS DUE TO THE IGNITION SWITCH. THE VEHICLE WAS TAKEN TO DENNY MENHOLT CHEVROLET (3000 KING AVE W, BILLINGS, MT 59102) ON SEVERAL OCCASIONS HOWEVER, THE VEHICLE WAS NOT REPAIRED DUE TO THE COST. THE CONTACT STATED THAT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 279,303.
Aug 06, 2020
YOU PUT THE KEY IN THE IGNITION AND IT DOESNT TURN. THE STEERING WHEEL IS FREE THERE IS NOTHING ELSE WRONG. YOU HAVE TO SIT THERE FOREVER MOVING THE KEY IN EVERY WHICH WAY. TO HOPEFULLY FIND THE RIGHT COMBINATION TO GET THE CAR TO START.
Jul 17, 2018
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM), THE VEHICLE FAILED TO OPERATE. THE CONTACT MENTIONED THAT THE VEHICLE WAS WIRED TO A STARTER TO OPERATE. THE VEHICLE WAS TAKEN TO CENTURY CHEVROLET (6105 WEST 120TH AVE, BROOMFIELD, CO), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 144,598.
Mar 15, 2018
THE POWER DOOR LOCKS ARE NOT WORKING. WHEN YOU TRY TO START THE CAR, THE SECURITY LIGHT COMES ON AND THE CAR WILL NOT CRANK OR TURN OVER. IN THE RARE INSTANCE YOU DO GET IT TO START, IF YOU TURN IT OFF, IT WILL NOT START AGAIN (ANYWHERE FROM AN HOUR TO TWO WEEKS OR MORE). I HAVE DONE MY RESEARCH ONLINE AND THERE ARE LITERALLY THOUSANDS OF PEOPLE WHOM OWN GM CARS THAT ARE HAVING THE SAME PROBLEM WITH NO SOLUTION. I CANNOT GET HELP FROM ANYONE AND AM FRUSTRATED BEYOND REASON, SO HOPEFULLY YOU CAN DO YOUR RESEARCH AND FIGURE THIS OUT! I CANNOT DEPEND ON THIS CAR AND I AM DISABLED!
Feb 20, 2018
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE THE VEHICLE WAS STATIONARY, THE IGNITION FAILED. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START WHEN PROMPTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DETERMINED THAT AN IGNITION LOCK FAILURE OCCURRED. THE INDEPENDENT MECHANIC REPLACED THE IGNITION KEY LOCK, CYLINDER, AND IGNITION SWITCH ON THE VEHICLE. THE DEALER WAS NOT CONTACTED ABOUT THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 90,000. UPDATED 12/13/2017 *LN *TT CONSUMER STATED SEVERAL DEALERS WERE CONTACTED AND NO HELP WITH FAULTY "KEY FOB". UPDATED 7/20/18*JB *TR
Sep 25, 2017
+ 194 more complaints for this component
EXTERIOR LIGHTING
87 complaints
HIGH BEAM SWITCH HAS BEEN BROKEN, VERY COMMON PROBLEM WHEN GOOGLE SEARCHING. NO ONE FIXES IT AS IT IS PROHIBITIVELY EXPENSIVE. CANNOT USE HIGH BEAMS AND MANY PEOPLE ADJUST THE LOW BEAMS HIGHER AS A SOLUTION, WHICH IS BAD FOR EVERYONE. SHOULD BE A RECALL?
Jul 18, 2020
THIS PARTICULAR ISSUE OCCURS AT RANDOM TIMES AND CONDITIONS. AS I'M TRAVELING AT NIGHT AND I PULL BACK THE DIMMER SWITCH LEVER, THE HEADLIGHTS WILL GO OUT AND LEAVE ME TOTALLY IN THE DARK. THE ONLY WAY THAT I CAN GET THE HEADLIGHTS TO COME ON AGAIN IS TO CONTINUE TO MANIPULATE THE DIMMER/TURN SIGNAL LEVER UNTIL THE LIGHTS COME BACK ON. *TR
Mar 19, 2015
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THERE WAS A SHORT IN THE LOW BEAM HEADLIGHTS. THE CONTACT HAD TO ACTIVATE THE HIGH BEAMS AS AN INTERIM FIX. THE VEHICLE WAS NOT INSPECTED OR DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
Oct 15, 2014
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE TURNING SIGNALS FAILED TO ACTIVATE INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.
Sep 30, 2014
TL* THE CONTACT OWNS 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE HEADLIGHTS MALFUNCTIONED AND WHEN SWITCHING FROM THE LOW BEAM LIGHTS TO THE HIGH BEAM LIGHTS, THE LIGHTS WOULD SHUT OFF. THE CONTACT WOULD SWITCH THE LIGHTS ON AND OFF, BUT THE LIGHTS WOULD NOT REMAIN ILLUMINATED. THE FAILURE RECURRED CONTINUOUSLY OVER A THREE YEAR PERIOD. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE LIGHT SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. UPDATED 05/29/14 MA THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 06/2014 *JS
Mar 25, 2014
+ 82 more complaints for this component
ENGINE AND ENGINE COOLING
76 complaints
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE LOW COOLANT INDICATOR ILLUMINATED. THE CONTACT REFILLED THE COOLANT, BUT IT HAD LEAKED OUT BY THE FOLLOWING DAY. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. AN INDEPENDENT MECHANIC STATED THAT THE INTAKE MANIFOLD GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Aug 12, 2014
2002 CHEVROLET IMPALA. CONSUMER STATES VEHICLE CAUGHT FIRE WHEN STARTED *TGW THE CONSUMER STATED HE MANAGED TO PUT THE FIRE OUT, BUT IT RUINED THE MOTOR. THE CONSUMER STATED A RECALL WAS ISSUED. HOWEVER, GM DENIED THE CLAIM, STATING DUE TO STATUTE OF LIMITATIONS BEING FIVE YEARS, THEY COULD NOT HONOR THE RECALL.
Jul 24, 2012
MY IMPALA STOPS RUNNING WHILE IM DRIVING ON OR OFF THE FREEWAY BUT ESPECIALLY WHEN IM DRIVING AT A SPEED OF 55 TO 65MPH WHEN ON FREEWAY WITHOUT WARNING, THE ENGINE LIGHT COMES AND POWER STEERING IS LOST. *TR
Dec 28, 2011
MY WELL-MAINTAINED 2002 CHEVY IMPALA, 3.4L V6, BASE MODEL SHUT OFF A COUPLE DAYS AGO WHILE DRIVING ON THE HIGHWAY. I WAS ACCELERATING, AS THE TRAFFIC WAS FINALLY PICKING UP. THAT'S WHEN I FELT THE CAR JERK AND SUDDENLY SHUT OFF. IT WAS HORRIFYING - THE BRAKE PEDAL & STEERING WHEEL LOCKED, SO I FORCIBLY TURNED THE WHEEL WITH ALL MY STRENGTH, COASTED TO THE SHOULDER, WITH TWO NEAR-COLLISIONS, PRESSED THE EMERGENCY BRAKE, THEN SHIFTED TO PARK. THE RED BATTERY SYMBOL WAS ILLUMINATED ON THE DASHBOARD AS IF THE KEY WAS SET TO "ON", BUT NO CHECK ENGINE LIGHT. I NOTICED THE HEADLIGHTS AND THE DASH LIGHTS WERE OFF, BUT I BELIEVE THAT'S BECAUSE THE CAR SHUT OFF (WHICH IS WHAT WOULD NORMALLY HAPPEN AFTER SHUTTING OFF A CAR WITH AUTO-OFF LIGHTS). SEVERAL ATTEMPTS TO START ONLY RESULTED IN SOUNDS OF A CAR STRUGGLING TO TURN OVER, BUT NEVER ACTUALLY TURNING. EVENTUALLY THE CAR STUTTERED, BUT STARTED. I WAS BACK IN HIGHWAY TRAFFIC, AND AFTER A FEW MINUTES OF DRIVING, IT SHUT OFF AGAIN. SAME DRILL - COASTED OFF THE ROAD, AND SEVERAL FAILED ATTEMPTS TO START BEFORE FINALLY STARTING. BACK ON THE ROAD, A FEW MINUTES LATER, IT HAPPENED AGAIN. AFTER 2 MORE EPISODES OF THIS, INSTEAD OF STRUGGLING TO START, THE WASN'T EVEN COMING CLOSE. THE CAR RADIO AND HAZARD LIGHTS WERE STILL WORKING. WHICH LED ME TO BELIEVE THAT CONSTANT STARTING ATTEMPTS MAY HAVE EXHAUSTED THE BATTERY. AFTER A SUCCESSFUL START, I WAS ABLE TO DRIVE IT HOME, USING LOCAL ROADS FOR FEAR OF A HIGHWAY CRASH. 25 MINUTES LATER, THE CAR WAS STILL RUNNING JUST FINE. IT DIDN'T SHUT OFF AGAIN UNTIL I WAS PARKED AT HOME AND IDLING FOR A FEW MINUTES. EVERYTIME IT SHUT OFF, I'D SEE *NO* CHECK ENGINE LIGHT, *NO* WARNINGS FROM THE MIL, THOUGH IT'S FULLY FUNCTIONAL. THE NEXT DAY I MOVED THE CAR FOR ALTERNATE SIDE PARKING AND IT STARTED UP JUST FINE, NO HESITATION. SEVERAL MORE STARTS SINCE MONDAY - NO HESITATION OR PROBLEM. I'M AFRAID TO DRIVE IT LONG FOR NOW, FOR FEAR OF AN IMMINENT CRASH. THIS COULD BE FATAL. *TR
Sep 01, 2011
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED WHEN TRYING TO ACCELERATE THE VEHICLE IT WOULD HESITATE. THE VEHICLE WAS INSPECTED BY A DEALER WHO ADVISED HER THAT THE EGR VALVE WAS CAUSING THE ENGINE TO MISFIRE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.
Aug 03, 2011
+ 71 more complaints for this component
ENGINE
42 complaints
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL ODOR OF BURNING OIL EMERGING FROM THE VEHICLE. ADDITIONALLY, THERE WAS OIL ON THE ENGINE COMPARTMENT. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO MODERN CHEVROLET (5955 UNIVERSITY PKWY, WINSTON-SALEM, NC 27105 (336) 793-5943) BUT, WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 186,000.
Jul 29, 2019
ON APRIL 9TH OF 2017, OUR 2002 IMPALA LS WAS BROUGHT IN TO HAVE THE VEHICLE SERVICED DUE TO THIS RECALL: THESE VEHICLES HAVE A CONDITION IN WHICH DROPS OF ENGINE OIL MAY BE DEPOSITED ON THE EXHAUST MANIFOLD THROUGH HARD BRAKING, WHICH MAY RESULT IN AN UNDER HOOD FIRE. THIS WORK WAS DONE IN APRIL 2017: DEALERS WILL REPLACE THE ENGINES FRONT VALVE COVER AND FRONT-VALVE-COVER GASKET WITH NEW PARTS OF AN IMPROVED DESIGN AND REMOVE THE ENGINES PLASTIC COVER AND PLASTIC OIL-FILL-TUBE EXTENSION. SUMMER OF 2017 WE HAD THE OIL AND FILTER REPLACED, AND AFTERWARDS LOTS OF SMOKE CAME FROM ENGINE. WE THOUGHT THE MECHANIC HAD SIMPLY SPILLED SOME OIL ON THE ENGINE. SUMMER OF 2018 OIL AND FILTER WAS CHANGED AND SMOKE FROM THE ENGINE COMPARTMENT, WE AGAIN THOUGHT THE MECHANIC HAD SPILLED SOME OIL ON THE ENGINE. IN MARCH OF 2019 THE VEHICLE WAS PARKED, FACING DOWNHILL AT AN ABOVE AVERAGE ANGLE, AND OIL BEGAN TO SEEP OUT OF THE ENGINE AND BURN OF ON THE HOT EXHAUST MANIFOLD LOTS OF SMOKE AND POTENTIAL FIRE HAZARD. THE VEHICLE WAS RETURNED TO BOB MCCOSH, WHO HAD PERFORMED THE ORIGINAL GASKET REPLACEMENT IN 2017, TO HAVE THE ORIGINAL RECALL WORK INSPECTED. UPON INSPECTION A PIECE OF GASKET, ABOUT 2 TO 3 INCHES LONG, WAS FOUND TO BE PROTRUDING FROM BETWEEN THE VALVE COVER AND THE ENGINE. UPON FURTHER INSPECTION OF THIS GASKET, THE EDGE OF THE GASKET VISUALLY APPEARED TO HAVE BEEN CAUGHT BY THE BOLT AS IT WAS TIGHTENED AND THIS EITHER TORE THE GASKET OR WEAKENED IT SUFFICIENTLY SO THAT THE GASKET FAILED. SAID GASKET IS CURRENTLY IN MY POSSESSION. WE KNOW IT FAILED BEFORE THE OIL/FILTER CHANGE IN THE SUMMER OF 2017, BECAUSE OF THE AMOUNT OF SMOKE THAT ISSUED FROM THE ENGINE COMPARTMENT AFTERWARDS. THIS RECALL REPAIR LASTED FAR LESS THAN THE 12MONTH/12,000 MILE WARRANTY. THE VEHICLE, TODAY APRIL 2019, STILL HAS LESS THAN 10,000 MILES SINCE THE ORIGINAL RECALL WORK WAS DONE IN MARCH 2017.
Apr 13, 2019
LAST YEAR I BOUGHT MY CAR FROM A PRIVATE DEALER. SINCE PURCHASING IT, MY CAR ALWAYS SEEMS TO BE RUNNING HOT. MY "CHECK ENGINE COOLANT" LIGHT USE TO COME ON SO OFTEN, I WENT OUT AND PURCHASED ANOTHER RADIATOR HOSE AND CLAMPS AND GOT THE LIGHT TO TURN OFF. HOWEVER THE ISSUE WITH MY CAR RUNNING HOT HAS NOT GONE AWAY. I'M SCARED THAT THIS IS A BIGGER ISSUE THAN COOLANT AND IT COULD CREATE A FIRE AND AFTER READING THE RECALL, I AM AFRAID TO DRIVE UNTIL THIS PROBLEM IS FIXED.
Apr 05, 2019
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED OVERHEATING. THE VEHICLE BEGAN USING APPROXIMATELY A QUART OF WATER PER DAY. THE CONTACT STATED THAT THE FAILURE DID NOT OCCUR UNTIL THE VEHICLE WAS BROUGHT IN AND REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 86,505.
Apr 12, 2017
TL* THE CONTACT OWNED A 2002 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE CAUGHT FIRE UNDER THE HOOD. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Apr 03, 2017
+ 37 more complaints for this component
STEERING
39 complaints
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 55 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN WITHOUT WARNING. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 200,164.
Oct 02, 2014
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, A POPPING NOISE EMITTED INSIDE OF THE VEHICLE WHENEVER THE STEERING WHEEL WAS TURNED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR AN INSPECTION. THE TECHNICIAN STATED THAT THE STEERING COLUMN FUNCTIONED AS DESIGNED AND THAT THERE WAS NOT A SAFETY ISSUE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 500. THE VIN WAS UNAVAILABLE.
Jun 19, 2012
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 5 MPH, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER AND THE POWER STEERING WOULD NOT FUNCTION. THE CONTACT DROVE THE VEHICLE TO THE DEALER WHERE THE TECHNICIANS STATED THAT THE POWER STEERING SHAFT WAS BROKEN AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Jun 03, 2011
AS I BRAKE MY STEERING WHEEL SHAKES ON MY 2002 CHEVY IMPALA. THIS IS THE SECOND TIME FOR THIS VEHICLE. I HAD IT SERVICED AT AN AUTO REPAIR SHOP IN PLAINVILLE CT. ON OR ABOUT JUNE 20 2009. *TR
Apr 23, 2010
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE TRAVELING APPROXIMATELY 2 MPH THE CONTACT NOTICED A LOUD CLUNKING SOUND COMING FROM OUTSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE STEERING JOINT SHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT SERVICED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 37464 AND THE CURRENT MILEAGE WAS 37964.
Mar 18, 2010
+ 34 more complaints for this component
SERVICE BRAKES, HYDRAULIC
39 complaints
THE TRACTION CONTROL AND THE ABS LIGHT ILLUMINATED INTERMITTENTLY. THE CAR WAS TAKEN TO A LOCAL MECHANIC WHERE THE ABS HUB ASSEMBLY WAS REPLACED, BUT THE FAILURE HAS REAPPEARED. THE TRACTION CONTROL AND THE ABS WARNING LIGHTS CONTINUED TO ILLUMINATE INTERMITTENTLY. THEY STAY ON UNTIL THE MOTOR IS TURNED OFF THEN RESTARTED. THE FAILURE MILEAGE WAS ABOUT 85,000 AND THE CURRENT MILEAGE IS 87000. *TT
Jan 29, 2012
MY ABS LIGHT STAYS ON AND HAVING AN ISSUE WITH THE BRAKES, MAKING AWFUL GRINDING NOISE WHILE DRIVING ON A STRAIGHT AWAY. DOES IT RATHER ROADS ARE WET OR DRY. THIS IS VERY DANGEROUS . I HAVE READ MANY MANY OWNERS OF THE 2002 CHEVY IMPALAS ARE HAVING THIS ISSUE. THE PROBLEM NEEDS TO BE ADDRESSED BEFORE SOMEONE GETS SERIOUSLY INJURED OR RESULT IN A FATALITY.
Jan 03, 2011
LOW BRAKE FLUID LEVEL LIGHT CAME ON 2002 CHEVY IMPALA, BACKING OUT OF DRIVEWAY. REPAIR SHOP 1 MILE AWAY. BRAKE LINE RUSTED AND SPLIT. REPLACED ALL BRAKE LINES, BECAUSE OTHER SIDE WAS RUSTING AND SHOP AFRAID OF FAILURE ON OTHER LINE AFTER FLUSH AND FILL. SO REPLACED ALL LINES. *TR
Jul 26, 2010
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE TWO REAR BRAKES WERE RUSTED AND WORN DOWN TO THE POINT THAT ONLY HALF OF THE BRAKE SHOES WERE USED. THE ROTORS AND BRAKES WERE REPLACED. A FEW MONTHS AFTER THE REPAIRS, HE HEARD A NOISE AND NOTICED THAT THE TWO FRONT BRAKE SHOES HAD SPLIT INTO TWO PIECES. THE TWO FRONT BRAKES, ROTORS, AND BRAKE SHOES WERE ALL REPLACED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 50,000 AND CURRENT MILEAGE WAS 55,000.
Mar 03, 2009
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 25 MPH, THE BRAKE PEDAL WOULD PULSATE AND THE STEERING COLUMN TURNED SLIGHTLY TO THE LEFT AND RIGHT WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS DRIVEN TO THE DEALER AND THEY STATED THAT THE ROTORS WERE WARPED AND NEEDED TO BE TURNED. THE VEHICLE WAS REPAIRED. APPROXIMATELY SEVEN MONTHS LATER, THE ROTORS HAD TO BE TURNED AGAIN. THE FAILURE HAS PERSISTED FOR THE PAST THREE YEARS. THE VEHICLE HAS NOT BEEN REPAIRED SINCE AUGUST OF 2008. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS RELATED TO HIS VIN; THEREFORE, THEY WERE NOT LIABLE FOR THE REPAIRS. THE CURRENT MILEAGE WAS 97,000 AND FAILURE MILEAGE WAS 25,000.
Nov 18, 2008
+ 34 more complaints for this component
AIR BAGS
33 complaints
I was driving out of supermarket I was alone and the airbags deployed. I was hit hard and had a panic attack. I was able to drive home 14 miles. Windshield busted and dash board totaled Everyone I try to download a picture I'm sent to the begining. I'm going to have pictures on file incase needed. .
Feb 25, 2024
MY MOTHER WAS DRIVING MY CAR AND WAS ONLY LESS THAN TEN FEET FROM MY FRONT DOOR,STILL IN THE PARKING LOT OF MY APARTMENT UNIT. BOTH AIRBAGS DEPLOYED, SHE HADN'T HIT ANYTHING. THEY BOTH DEPLOYED ,CRACKED THE WINDSHIELD AND DISABLED THE DASHBOARD.
May 09, 2017
THE "AIR BAG " IDIOT LIGHT GOES ON THE DASH. IT CAN BE STATIONARY OR BEING DRIVEN.
Feb 06, 2016
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE WAS INVOLVED IN A CRASH AND THE DRIVER SIDE AIR BAG FAILED TO DEPLOY. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED AND AN INJURY WAS SUSTAINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Sep 25, 2014
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING 60 MPH, THE PASSENGER SIDE AIR BAG DEPLOYED WITHOUT WARNING. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 120,000.
Sep 15, 2014
+ 28 more complaints for this component
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
23 complaints
MY BACK LIGHTS AND DASHBOARD DOES NOT WORK
Apr 01, 2016
TURN SIGNALS WORK INTERMITTENTLY. AND JUST IN THE MIDDLE OF THE WAY YOU SEE THAT YOUR TURN SIGNALS DO NOT WORK AND SOMETIMES THEY WORK! *TR
Oct 27, 2014
I HAVE HAD 1 TURN SIGNAL SWITCH REPLACED DUE TO A WIRE THAT FRIED AND STARTED SMOKING CAUSING WHITE SMOKE TO COME OUT NEAR THE STEERING WHEEL. THE HIGH BEAM HEAD LIGHTS WERE STUCK ON THE ON POSITION KILLING THE BATTERY. THAT WAS LAST YEAR. THESE SWITCHES COST ABOUT 500.00 BC THEY ARE DEALER PARTS. NOW, 10/21/14 I WAS DRIVING DOWN THE ROAD AT NIGHT AND LOST MY LOW BEAM HEADLIGHTS. MECHANICS TELL ME SAME PROBLEM. I NEED ANOTHER TURN SIGNAL SWITCH REPLACED. I'VE BEEN DRIVING ON ONLY HIGH BEAMS NOW UNTIL I CAN AFFORD ANOTHER 500 BUCKS. TO EXPENSIVE FOR ME TO KEEP REPLACING. *TR
Oct 22, 2014
MY BLINKER SWITCH AND HIGH BEAM DOESN'T WORK AT ALL YOU HAVE TO MESS WITH THE FLASHER BUTTON IF YOU WANT TO SINGLE A TURN. OTHER TIMES IT WORKS BUT STILL NO HIGH BEAMS ITS BEEN WORKED ON LIGHTS CHANGED EVERYTHING STILL NOTHING. I WAS TOLD A FACTORY DEFECT BUT HEARD NOTHING ON THIS. I CARRY MY SMALL CHILDREN AND MY WIFE IN THIS CAR AND I ALMOST GOT REARENDED A FEW TIMES SO IF ITS A FACTORY DEFECT THEY SHOULD FIX IT. I HEARD OTHER OWNERS WITH THE SAME COMPLAINT SO ITS NOT JUST PARTS WORE OUT IT WAS NO GOOD IN THE BEGINNING THEN THEY SHOULD PAY FOR IT SINCE THE FAULT IS AT THE FACTORY. *TR
Jul 26, 2014
I WAS DRIVING ON THE INTERSTATE AND MY HEADLIGHTS WENT OUT. I FLASHED MY BRIGHTS AND THEY CAME BACK ON. IT HAS DONE THIS MULTIPLE TIMES SINCE. *TR
May 23, 2014
+ 18 more complaints for this component
VISIBILITY
21 complaints
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE FRONT DRIVERS WINDOW FAILED AND WOULD NOT ROLL UP OR DOWN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON SEVERAL OCCASIONS, WHERE THE CONTACT WAS INFORMED THAT THE WINDOW REGULATOR FAILED. THE DEALER REPLACED THE WINDOW REGULATOR, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED AGAIN. THE FAILURE MILEAGE WAS 60,544 AND THE CURRENT MILEAGE WAS 81,000. SM.
Aug 08, 2011
MY 2002 CHEVROLET IMAPLA'S WINDSHIELD WIPER TRANSMISSION HAS FAILED. I BELIEVE THIS HAPPENS WHEN FREEZING RAIN OR EVEN A SMALL AMOUNT OF ICE OR SNOW ACCUMULATES ON THE WINDSHIELD AND ISN'T COMPLETELY CLEARED BEFORE TURNING THE WIPERS ON. NOW THE WINDSHIELD WIPERS DO NOT FUNCTION AND OBVIOUSLY THIS IS VERY DANGEROUS WHEN IT BEGINS TO RAIN OR SNOW AS ONE CANNOT SEE CLEARLY WHEN DRIVING. I HAVE HEARD THAT THIS IS A VERY COMMON PROBLEM ESPECIALLY FOR IMPALAS IN RECENT YEARS, SO I FEEL THAT THE PART SHOULD BE RECALLED. THIS HAS HAPPENED TO ME AT LEAST TWO OTHER TIMES, AND NOW A THIRD TIME WHERE I BELIEVE THE PART IS DAMAGED TO THE POINT WHERE IT MUST BE REPLACED. THE PREVIOUS TWO TIMES THE MECHANIC WAS ABLE TO RE-SET THE WIPERS FOR CHEAP, BUT THE MOST RECENT VISIT HE SAID IT WOULD NEED TO BE REPLACED. I HAVE NOT REPLACED THE PART YET AS I DO NOT TRAVEL FAR OR IN POOR WEATHER, BUT I WILL BE DOING SO IN THE VERY NEAR FUTURE. *TR
Jan 29, 2009
MY WINDOW REGULATOR KEEPS SNAPPING. THIS IS THE SECOND ONE THAT I PURCHASE IN ONE YEAR AT THE COST OF $300.00 EACH TIME TO REPAIR. THE REPAIRMAN SAID THAT HE BELIEVE THAT THE WINDOW IS TO HEAVY FOR IT. EACH TIME I GET IT REPAIRED, THEY SAID THAT THEY GET A LOT OF THEM TO FIX. *TR
Oct 07, 2008
WHILE DRIVING, THE PASSENGER WINDOW FELL DOWN INTO THE DOOR FRAME CAUSING SUCH A LOUD NOISE AND STARTLING ME WHILE DRIVING I NEARLY CRASHED MY CAR, LEAVING MY CHILD EXPOSED TO THE WEATHER AND OTHER THINGS. *JB
Sep 11, 2007
WINDSHIELD WIPER DEFECT. STAYS IN UP POSITION WHEN TURNED OFF. I HAVE SEVERAL OTHER IMPALAS SIINCE THIS HAS STARTED ON MY VEHICLE.*AK
Apr 30, 2007
+ 16 more complaints for this component
POWER TRAIN
17 complaints
AS OF YET THERE HAS BEEN NO INCIDENT HOWEVER THERE HAVE BEEN NUMEROUS CLOSE CALLS AS THE TRANSMISSION IS NOT SHIFTING INTO GEAR UNLESS YOU RACE THE MOTOR. NEARLY REARENDING OTHER VEHICLES, PROPERTY OR PEDESTRIANS. I CAN NOT SAFELY PULL OUT AT AN INTERSECTION BECAUSE THE TRANSMISSION MAY SLIP. I'VE READ ON MESSAGE BOARDS WHERE HUNDREDS OF OTHER PEOPLE ARE HAVING THE SAME PROBLEM AND GM HAS NO GOOD FIX FOR IT. IT DOESN'T SEEM TO MATER IF THE CAR IS WARM OR COLD THE TRANSMISSION STILL ACTS UP. 89K MILES ON THE CAR WHEN THIS BEGAN AND I HAVEN'T FELT SAFE DRIVING THE CAR SINCE. THANK YOU *TR
Mar 09, 2010
TRANSMISSION FAILED WITH ONLY 47,000 MILES ON VEHICLE. *CN
Jan 05, 2008
I PURCHASED MY 2002 CHEVROLET IMPALA LS IN DECEMBER, 2004. GREAT LOOKING VEHICLE WITH NUMEROUS PROBLEMS. THE MOST RECENT AND SEVERE HAS COME OVER THE LAST FEW DAYS. WHILE ACCELERATING ON AN ENTRANCE RAMP, THE CAR WILL NOT SHIFT PROPERLY; VERY ROUGH AND THE RPM'S GO TO 4000 OR ABOVE BEFORE SHIFTING OR IF I LET OFF THE ACCELERATOR. I AM TERRIFIED THAT THE TRANSMISSION IS GOING TO COME OUT COMPLETELY WHILE DRIVING WITH MY FAMILY IN THE VEHICLE; I AM TAKING THE CAR TO A MECHANIC TO HAVE IT LOOKED AT. I HAVE ALSO BEEN RESEARCHING OTHER COMPLAINTS ABOUT THE CAR, AND TO MY HORROR, I AM EXPERIENCING MUCH OF THE SAME AS OTHER CONSUMERS. HOW CAN SO MANY COMPLAINTS BE ISSUED ABOUT THE SAME VEHICLE AND GENERAL MOTORS NOT FIXING THE PROBLEMS?? *TR
Nov 27, 2007
RE 2002 CHEVY TAHOE TRANSMISSION PROBLEMS: UP UNTIL THE 34,000 MILE RANGE THE VEHICLE DID JUST THAT, RUN FLAWLESSLY. HOWEVER, AT 34,000 MILES (NOVEMBER OF 2004) THE TRANSMISSION WENT OUT. MY WIFE WAS DRIVING TO WORK AND NEEDED TO ACCELERATE TO MERGE ONTO THE FREEWAY AND INSTANTLY THE TRANSMISSION BEGAN TO WHINE AND STOPPED OPERATING WHICH PLACED HER INTO THE PATH OF A LARGE TRUCK BEARING DOWN ON HER RATHER QUICKLY. THANKFULLY SHE WAS ABLE TO GLIDE OUT OF THE PATH OF THE TRUCK TO THE SIDE OF THE ROAD. WE HAD THE TAHOE TOWED BACK TO OUR DEALERSHIP AND WE DETERMINED THAT THE TRANSMISSION "SUN SHELL" HAD FAILED AND WOULD BE REPLACED. OUR DEALER ASSURED US THAT THIS WOULD SOLVE THE PROBLEM, BECAUSE THE NEW PARTS WERE DESIGNED TO PREVENT THIS FROM OCCURRING IN THE FUTURE. OUR DEALER FURTHER STATED THAT THEY HAVE BEEN REPAIRING A LARGE NUMBER OF VEHICLES WITH THESE FAILURES. OUR TAHOE WENT OFF OF IT'S NEW CAR WARRANTY ON MILEAGE NOT NUMBER OF MONTHS SOMETIME IN APRIL OF 2005 (36 MONTHS WOULD HAVE ENDED THIS AUGUST). JUST THIS PAST MONDAY (SEPTEMBER 19, 2005) MY WIFE WAS AGAIN ON HER WAY TO WORK WHEN AGAIN THE TRANSMISSION FAILED IN OUR 2002 TAHOE. THE MILEAGE WAS APPROX: 41,000 ( TOTAL PERIOD OF MILES AND THE LENGTH OF TIME FROM THE PREVIOUS FAILURE WAS APPROX: 7 MONTHS). THE CIRCUMSTANCES WERE THE SAME, SHE WAS ACCELERATING TO MERGE ONTO THE FREEWAY AND AGAIN THE TRANSMISSION BEGAN TO WHINE AND SLIP. THIS TIME SHE WAS ABLE TO CONTINUE DRIVING TO THE SIDE OF THE ROAD AND RELATIVE SAFETY. WE HAD THE VEHICLE TOWED BACK TO OUR DEALERSHIP AND AGAIN THE DEALER ADVISED THAT THE "SUN SHELL" HAD FAILED. I WENT TO PICK UP THE CAR ON FRIDAY SEPTEMBER 23, 2005 AND WHILE I WAS AT THE DEALERSHIP THE MECHANIC SHOWED ME THE DAMAGED PART AND A BENCH THAT CONTAINED SEVERAL DAMAGED "SUN SHELL". IT OBVIOUSLY DOES NOT TAKE MUCH EFFORT TO REALIZE THAT THERE IS A DESIGN FLAW WITH THIS PARTICULAR TRANSMISSION AND SPECIFICALLY THIS PART. *JB
Sep 28, 2005
I HAVE A 2002 CHEVROLET IMPALA. IT HAS AROUND 53,000 MILES ON IT. MY WIFE DRIVES THE CAR AND IT HAS BEEN DRIVEN SLOWLY. ABOUT 3 WEEKS AGO SHE TOLD ME THE CAR SHIFTED HARD AND I DROVE IT AND FOUND THAT PROBLEM ALSO. THAT WENT AWAY FOR 2 WEEKS AND IT HAPPENED AGAIN. WE WERE REFERRED TO A INDEPENDENT TRANSMISSION SHOP AND WE WERE TOLD THAT THE TRANSMISSION IN THE IMPALA HAS BEEN HAVING PROBLEMS AND WE WERE TOLD IT NEEDED TO BE REBUILT. I THEN TOOK THE CAR TO THE CHEVY DEALER AND THEY SAID THEY IS SOME PROBLEMS BUT JUST WOULDNT GET SPECIFIC WITH ME. I THEN WENT TO ANOTHER INDEPENDENT TRANSMISSION SHOP AND WAS TOLD THE SAME THING AS THE FIRST SHOP TOLD ME AND THAT WAS I NEEDED THIS REBUILT. THEY SAID THE TRANSMISSION IS A BAD DESIGN AND WANT $2400. TO $2600. TO FIX IT. THIS IS THE SAME PRICE AS THE FIRST PLACE GAVE ME. I THINK IF THIS IS SO COMMON OF A PROBLEM G.M. SHOULD DO SOMETHING ABOUT IT. I AM GOING BACK TO THE CHEVY DEALER AND AM GOING TO ASK THEM JUST WHAT THEY CAN DO FOR ME. I'M NOT A HAPPY PERSON, THIS CAR HAS NOT BEEN DRIVEN HARD AND INFACT IT'S BEEN TREATED NICELY. I CAN'T FIND A RECALL ON IT BUT IT SEEMS LIKE THERE SHOULD BE ONE IN EFFECT FOR IT. I ALSO THINK THIS PROBLEM COULD BE A SERIOUS ROAD HASSARD IF THE TRANSMISSION GOES OUT WHILE BEING DRIVEN.
May 27, 2005
+ 12 more complaints for this component
ELECTRICAL SYSTEM,ENGINE
10 complaints
TAKARA RECALL
Aug 03, 2019
MY CAR WILL NOT CRANK OR START..... IT HAS SOMETHING TO DO WITH THE SECURITY SYSTEM SO I'M TOLD...... THIS IS A SAFETY HAZARD....THIS HAPPENS OFTEN WHEN I'M FAR AWAY FROM HOME! I HAVE THE KEY BUT THE SECURITY SYSTEM STILL SHUTS THE CAR DOWN... THIS TIME I WENT IN THE STORE FOR 10 MINUTES, WHEN I RETURNED TO GO HOME THE CAR WOULD NOT START.
Sep 18, 2016
MY 3.8 IS UNDER RECALL BUT APPARENTLY DEALERSHIP CAN'T GET OIL LEAK REPAIR PARTS. THE LEAK IS ALL OVER THE STARTER NOW AND USUALLY IT DOESN'T WORK. I NEED TO GET THIS TAKEN CARE OF. CAN I GET A REFUND IF INDEPENDENT DOES THE WORK?
Jul 28, 2016
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THERE WAS OIL LEAKING FROM THE VEHICLE. ON ONE OCCASION WHILE DRIVING, THERE WAS A ODOR OF BURNING OIL AND THEN SUDDENLY THERE WAS A FIRE NEAR THE ENGINE. THE FRONT PASSENGER WAS ABLE TO EXTINGUISH THE FLAMES UNDER THE HOOD. THE DRIVER, THE FRONT PASSENGER AND REAR CHILD PASSENGER INHALED SMOKE DUE TO THE FIRE THAT AFFECTED THEIR BREATHING. THE VEHICLE WAS TOWED TO THE DEALER TO BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 119,000. PARTS DISTRIBUTION DISCONNECT.
Mar 14, 2016
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 184,471.
Jan 16, 2015
+ 5 more complaints for this component
FUEL SYSTEM, GASOLINE
9 complaints
THIS IS A CONTINUING PROBLEM. WHEN I START MY CAR AND DRIVE IT DOWN THE ROAD, SOMETIMES, BUT NOT ALWAYS, THE IDLE WILL NOT COME DOWN FROM HIGH IDLE. I CAN DO UP TO 45 MPH AND NEVER TOUCH THE ACCELERATOR. IF I TAP THE ACCELERATOR TO RELEASE THE HIGH IDLE, IT WORKS SOMETIMES. USUALLY THOUGHT, I HAVE TO STOP THE CAR AND CUT THE ENGINE OFF, WAIT A FEW SECONDS, AND RESTART IT. THAT USUALLY, BUT NOT ALWAYS FIXES THE IDLE PROBLEM. IF IT CONTINUES TO HIGH IDLE, I HAVE TO REPEAT THE STOP AND START SCENARIO. *TR
Jul 19, 2014
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THE GAS GAUGE DOES NOT READ THE FUEL LEVELS PROPERLY. WHILE DRIVING THE VEHICLE, THE FUEL GAUGE WOULD DRIFT INDICATE THAT THE FUEL TANK WAS FULL AND THEN IT WOULD DISPLAY HALF FULL AND EMPTY WITHIN MINUTES. THE CONTACT TOOK THE VEHICLE TO A MECHANIC WHO STATED THAT THE FUEL GAUGE SENDER AND WIRING HAD FAILED. THE VIN WAS REJECTED FROM THE SYSTEM. THE FAILURE MILEAGE WAS 92,000 AND THE CURRENT MILEAGE WAS 98,000. UPDATED 06/13/11 *BF UPDATED 1/19/2012 *LN *TR
May 02, 2011
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHEN THE VEHICLE IS TRAVELING OR ACCELERATING FROM A STOP, THE VEHICLE JERKS. THE JERKING STOPS WHEN THE ACCELERATOR PEDAL IS RELEASED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND THEY FOUND NO FAILURES. A MECHANIC STATED THAT THERE WAS A LOW FUEL SURGE AND ADVISED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER. THE DEALER STATED THAT THE DIAGNOSTIC WOULD COST $90 AND THERE WERE NO RECALLS AVAILABLE. THE FAILURE MILEAGE WAS 47,000 AND CURRENT MILEAGE WAS 58,000. UPDATED 062909 *BF UPDATED 07/01/09.*JB
Jun 10, 2009
DT*: THE CONTACT STATED THERE WAS A STRONG SMELL OF GASOLINE IN THE CAB. THE VEHICLE WAS TAKEN TO THE SERVICE DEALER, WHO DETERMINED THAT THE FUEL LINE AND THE CONNECTOR FROM THE GAS TANK WERE DEFECTIVE. THE FUEL HOSE AT THE RAIL WOULD NOT SEAL AT THE FITTING FORM WHICH CAUSED RAW FUEL TO LEAK ONTO THE ENGINE. UPDATED 01/10/07. *JB
Dec 13, 2006
DT*: THE CONTACT STATED THE FUEL GAUGE READS FULL UNTIL THE VEHICLE RAN OUT OF GASOLINE. THE CONTACT VERBALLY SPOKE WITH THE DEALER WHICH STATED, THE FUEL PUMP HAD FAILED AND WOULD NEED REPLACED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION.
Mar 31, 2006
+ 4 more complaints for this component
EQUIPMENT
8 complaints
ON OCTOBER 11, 2010, WAS STOPPED FOR A LEFT TURN, IN MY 2002 CHEVROLET IMPALA. I WAS HIT FROM THE BACK BY A PICKUP TRUCK. UPON IMPACT, MY ONSTAR MIRROR CAME LOOSE FROM THE WINDSHIELD AND THE CABLE BECAME A WEAPON IN THE CAR WITH THE MIRROR STILL ATTACHED. A WITNESS SAID IT LOOKED LIKE A BASEBALL BAT FLYING AROUND ON THE INSIDE OF THE CAR. THE CABLE WAS HANGING AND APPROXIMATELY 2FT LONG WHEN THE WRECKER PULLED IT AWAY. I RECEIVED MULTIPLE INJURIES TO MY HEAD/NECK AND RIGHT EYE DUE TO THIS PARTICULAR INCIDENT. THERE WERE ALSO OTHER INJURIES THAT I FEEL PROBABLY DO NOT PERTAIN TO THIS. THE CAR WAS LATER TOTALED AND SO NOTHING WAS DONE TO CORRECT THE ISSUE. I WILL REMAIN LEARY TO HAVE OR INSTALL ONSTAR EQUIPMENT IN ANY OTHER VEHICLE FOR THIS REASON. *TR
Jun 06, 2011
WE HAVE A 2002 CHEVY IMPALA. THE SECURITY LIGHT WILL COME ON WHILE DRIVING. WHEN YOU TURN THE CAR OFF. IT WILL NOT RESTART FOR ABOUT 10 TO 20 MINUTES. THIS USED TO HAPPEN OCCASIONALLY BUT NOW IT'S HAPPENING ATLEAST 3 TO 5 TIMES A MONTH. HAVE TAKEN IT IN FOR SERVICE BUT THEY COULD NOT FIND ANYTHING WRONG WITH IT. THEY SAY IT HAS TO ACTUALLY BE DOING IT WHILE THEY ARE CHECKING IT. DEALERSHIP SAYS THEY HAVE NO IDEA WHY IT'S DOING THIS. THIS HAS BEEN OCCURRING NOW FOR THE LAST TWO YEARS SINCE WE BOUGHT THE CAR USED FROM THE CHEVY DEALERSHIP. *TR
Apr 13, 2009
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHEN HE WOULD TURN OFF THE VEHICLE, IT FAILED TO RESTART. INITIALLY, THE FAILURE WAS INTERMITTENT, BUT IT NOW OCCURS EVERYTIME THE VEHICLE IS DRIVEN. THE SECURITY SYSTEM WOULD LOCK UP THE INJECTORS AND HE WOULD HAVE TO TURN THE KEY ON FOR 10-15 MINUTES TO REPROGRAM THE MODULE. AFTERWARDS, THE VEHICLE WOULD RESTART. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THE SECURITY SYSTEM WAS THE CAUSE OF THE FAILURE. THE CONTACT PAID APPROXIMATELY $700 FOR THE REPAIR, BUT IT DID NOT REMEDY THE FAILURE. THE MANUFACTURER HAS NOT BEEN NOTIFIED. THE CURRENT MILEAGE WAS APPROXIMATELY 150,000 AND FAILURE MILEAGE WAS APPROXIMATELY 124,000.
Mar 27, 2009
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE ANTI-THEFT DEVICE PREVENTS THE VEHICLE FROM STARTING. THE DEVICE DRAINS THE BATTERY, MAKES THE INTERIOR LIGHTING FLICKER, AND DISABLES THE RADIO. IN ADDITION, THE RELAYS IN THE VEHICLE CLICK ON AND OFF AS SOON AS THE KEY IS PLACED IN THE IGNITION. THE CONTACT HAS NOT YET TAKEN THE VEHICLE TO THE DEALER. THE FAILURE MILEAGE WAS 117,000.
Mar 19, 2009
ABS LIGHT COMES ON FREQUENTLY AND WHEN BRAKES ARE APPLIED, IT FEELS EXTREMELY UNSAFE. BRAKES EITHER DO NOT RESPOND OR SKID WHEN ATTEMPTING TO STOP. AFRAID TO DRIVE VEHICLE. HAD MECHANICS CHECK VEHICLE AND ISSUE CANNOT BE IDENTIFIED FROM FAILURE CODES. APPEARS WIRING MAY BE DAMAGED AND WILL COST QUITE A BIT TO REPAIR. MECHANICS UNSURE THIS WILL SOLVE IT. DON'T WANT TO SELL VEHICLE AS IT WILL MAKE IT SOMEONE ELSE'S PROBLEM.
Jun 27, 2008
+ 3 more complaints for this component
TIRES
7 complaints
225/60 R16 tire size valve leak and pushed in slow tire leak
May 24, 2025
SIDEWALL FAILURE: FIRESTONE PRECISION TOURING, P225-60R16 M+S. DOT:8XX0 R3D. THE TIRE WAS SITTING IN DRIVEWAY FOR A COUPLE OF WEEKS. I NOTICED THE TIRE PRESSURE WENT DOWN TO ABOUT 10 POUNDS. I FILLED THE TIRE BACK UP TO 36 POUNDS. TWO DAYS LATER THE TIRE WAS AGAIN DOWN TO ABOUT 15 POUNDS. I REFILLED THE TIRE, WENT TO HAVE THE TREAD CHECKED FOR A PUNCTURE. NOTHING FOUND. THE NEXT MORNING THE TIRE WAS FLAT. ON REFILLING THE TIRE, I FELT AND HEARD AIR ESCAPING FROM THE TIRE. I FELT AROUND AND FOUND ABOUT A 3/4 TO 1 INCH SPLIT IN THE SIDEWALL. THERE WAS NO [HYSICAL DAMAGE TO THE TIRE, IT WAS THE LEFT FRONT TIRE. I AM THANKFUL THIS HAPPENED NOW, AS WE WERE PLANNING TO TAKE A TRIP TO ALASKA THROUGH CANADA IN A COUPLE OF MONTHS. 2002 CHEVROLET IMPALA.
Apr 06, 2016
2002 CHEVROLET IMPALA TIRE BLEW OUT CAUSING THE CONTACT TO LOSE CONTROL AND HIT THE MEDIAN WALL. *KB AN EXAMINATION OF THE TIRE SHOWED TWO HOLES APPROXIMATELY 2 INCHES IN DIAMETER ON THE SIDEWALL. OHIO TRAFFIC CRASH REPORT. *JB
Aug 28, 2007
PURCHASED 2, GOODYEAR EAGLE LS, P225/60R-16 TIRES TO REPLACE ORIGINAL GOODYEAR GT'S AT 27,000 MILES ON A 2002 IMPALA. AFTER DRIVING ON THE LS FOR ABOUT A MONTH AND EXTREMELY DISSATISFIED WITH THE THUMPING AND BOOM, BOOM, BOOM NOISES AND FEEL OF THE RIDE...., I TOOK THEM TO THE TIRE DEALER WHO SAID HE WOULD PUT THEM ON THE MACHINE THAT TESTS FOR DEFECTS. BOTH TIRES FAILED THE TEST. THE DEALER SAID IT WAS VERY UNUSUAL TO HAVE BOTH TIRES FAIL. THEY REPLACED THEM AT NO COST WITH IDENTICAL TIRES. THE REPLACEMENTS UNFORTUNATELY ACTED THE SAME WAY. I DID NOT WANT TO GO THROUGH THE TESTING AGAIN, SO I JUST PAID TO HAVE 2 NEW MICHELIN HYDROEDGE'S INSTALLED. OF COURSE I COULD NOT ADD 2 NEW TIRES TO THE FRONT OF MY VEHICLE WITH ANOTHER BRAND OF TIRE, SO I HAD TO PURCHASE ANOTHER 2 MICHELINS AT AN ADDITIONAL COST OF $251. WITH THE NEW MICHELINS INSTALLED, THE RIDE AND HANDLING WAS BEAUTIFUL. SOMETHING IS DREADFULLY WRONG WITH THE GOODYEAR EAGLE LS'S. *JB
Mar 07, 2004
REQUEST FOR SAFETY ASSURANCE OF GOODYEAR OEM TIRES ON 2002 IMPALA.*MR (NAR) *CB
Nov 20, 2003
+ 2 more complaints for this component
UNKNOWN OR OTHER
7 complaints
THE PIECES THE DEALER GLUED UNTO MY IGNITION KEY FELL OUT. I DID NOT DO ANYTHING. I JUST NOTICED ONE DAY THEY HAD FALLEN OUT. GLUING THE PIECES IN THE KEY WAS NOT A FIX. I AM USING MY SPARE KEY, BUT I AM AFRAID THEY WILL COME UNGLUED AND FALL OUT.
Apr 03, 2018
TAKATA RECALL SIGNAL LIGHTS DO NOT WORK ALL THE TIME. JUST SOMETIME, SOMETIMES IT DOES IT FOR A FEW DAYS.. THEN THEY START WORKING AGAIN. I HAVE TO TRAVEL ON INTERSTATE QUITE OFTEN TO GET MY SON TO THE DOCTOR.
Aug 31, 2017
MY CAR WANT START SOMETIMES. I'VE TAKEN TO THE SHOP AND NOTHING WAS WRONG. IT'S STARTS LIKE NOTHING WAS EVER WRONG. I'VE PUT A BATTERY IN IT. CHANGED THE FUEL FILTER AND IT STILL DOES THIS. MY CAR HAS BEEN SITTING FOR MONTHS AND TODAY IT STARTED. IT IS ALWAYS PARKED WHEN THIS HAPPEN.
Mar 20, 2016
THIS AUTOMOBILE WAS TOTALED (WRECKED) IN 2012 IT BELONGS TO THE SALVAGE YARD IN TRAVERSE CITY MI (GENES). STOP SENDING THE NOTIFICATIONS OF RECALL FOR [XXX] TO [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *TR
Feb 22, 2016
OUR 2002 GENERAL MOTORS CHEVROLET IMPALA HAS THE REPORTED AND WELL KNOWN INTERMITTENT ISSUE KNOWN AS THE PASSLOCK FAILURE REGARDING GENERAL MOTORS SECURITY MODULE WHICH OCCURS ON MANY GENERAL MOTORS CARS MADE FROM 1999-2005. THE PASSLOCK FAILURE HAPPENS INTERMITTENTLY AND IS DIFFICULT TO DIAGNOSE AND FIX/RESOLVE BUT IS REPORTED ON THE INTERNET. THE PASSLOCK FAILURE SEEMS TO BE TIED TO THE 'SECURITY' LIGHT ON THE DASHBOARD, HOWEVER IT HAS BEEN SEEN THAT THE 'SECURITY' LIGHT CAN COME ON FROM TIME TO TIME WHILE DRIVING WITH NO PROBLEMS BUT NOT ALWAYS. THE PASSLOCK FAILURE IS OBSERVED IN 2 SCENARIOS: 1) WHILE DRIVING IN TRAFFIC THE VEHICLE MAY STALL, LEAVING THE DRIVER WITHOUT POWER STEERING OR POWER BRAKES, ALSO THE 'SECURITY' LIGHT ON THE DASHBOARD WILL BE LIT. 2) AFTER GETTING INTO THE CAR IT FAILS TO START, THE ENGINE WILL NOT TURN OVER BUT ELECTRICAL INSTRUMENTS ALL APPEAR TO WORK OKAY, THE 'SECURITY' LIGHT ON THE DASHBOARD WILL BE LIT. FREQUENCY OF FAILURE - THE FREQUENCY OF THESE TWO FAILURES IS UNABLE TO BE PREDICTED, IT HAS OCCURRED MULTIPLE TIMES IN ONE DAY, MULTIPLE TIME TIMES ACROSS 2 DAYS AND THEN MAY NOT OCCUR FOR WEEKS OR MONTHS. THE ISSUE CAN OCCUR IN WINTER, SUMMER, FALL OR SPRING. TEMPORARY CORRECTION - WHEN THE CAR FAILS TO START THEN THIS ISSUE MAY BE ABLE TO BE RESOLVED TEMPORARILY BY USING ANOTHER KEY ( A SPARE KEY SHOULD BE STORED IN THE CAR FOR SAFETY) OR THE DRIVER MUST WAIT ABOUT 20 MINUTES WITH THE KEY REMOVED FROM THE IGNITION AND THEN THE ISSUE WILL BE TEMPORARILY RESOLVED UNTIL THE NEXT TIME. RESEARCH INTO THIS FAILURE HAS SHOWN THAT THIS FAILURE IS NOT ABLE TO BE REPLICATED BY MYSELF OR ANY RELIABLE SERVICE TECHNICIANS THROUGH MY RESEARCH VIA THE INTERNET. ALSO - RESEARCH INTO THIS FAILURE HAS NOT SHOWN A PROVEN AND FINAL FIX THOUGH MANY THEORETICAL FIXES ARE AVAILABLE. SHOULD THIS FAILURE CAUSE A VEHICLE WHILE IN TRAFFIC TO STALL, DEATH AND INJURY MAY RESULT INSIDE AND OUTSIDE THE VEHICLE, THIS ISSUE NEEDS A RECALL FROM GM! *TT
Aug 05, 2011
+ 2 more complaints for this component
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM
7 complaints
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE MAP SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 350,000. THE VIN WAS NOT AVAILABLE. UPDATED 08/02/16*LJ THE CONSUMER STATED THE TURN SIGNAL, AC, DAYTIME RUNNING LIGHTS, INTERIOR LIGHTS AND SECURITY SYSTEM WORKED INTERMITTENTLY. UPDATED 08/08/16.*JB
Jun 09, 2016
2002 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO IGNITION KEY RECALL NOTICE. *SMD THE CONSUMER ALSO STATED THE INTAKE GASKETS LEAKED ANTI-FREEZE. *JB
Aug 24, 2015
2002 CHEVROLET IMPALA. THE KEY SWITCH BROKE ALONG WITH THE ICM MODULE AND THE CRANK AND CAM SHAFT CENSORS AND THE COMPUTER. *TA
Dec 16, 2014
AFTER STARTING THE CAR BLOWER MOTOR WONT WORK CRUISE LIGHT STAYS ON MIRROR CLUSTER DON'T WORK UNTIL 15 MIN THEN EVERYTHING WILL WORK BUT WHEN USING THE CRUISE IT WILL STOP WORKING BUT LIGHT STAYS ON AFTER TIME GAUGES CUT OUT AND THEN COME BACK ON AND ALL PROBLEMS SLOWLY BECOME WORSE WITH TIME. HAVE REASON TO BELIEVE ITS THE IGNITION SWITCH. *KB
Oct 10, 2011
AT TIMES THE CAB OF THE 2002 CHEVY IMPALA SEEMS TO OVERHEAT AND WHEN YOU TRY TO START IT ALL OF THE WARNING LIGHTS FLASH, INCLUDING HEADLIGHTS, THEN IT WON'T START. *TR
Nov 01, 2010
+ 2 more complaints for this component
ELECTRICAL SYSTEM,EQUIPMENT
6 complaints
GM VEHICLES EQUIPPED WITH THE PASSKEY SYSTEM MAY, AND THOUSANDS DO, EXPERIENCE A PASSLOCK SYSTEM LOCKOUT, WHERE THE SECURITY SYSTEM PREVENTS STARTING OF THE VEHICLE, EVEN WHEN USING THE MFR'S SUPPLIED KEY. THE PASSKEY SENSOR PROBLEM IS RECURRING EVEN AFTER SOME CONSUMERS HAD DEALERS REPLACE IT. THIS DEFECT IN THE PASSKEY II AND III AS WELL AS THE PASSLOCK SYSTEMS ON GM VEHICLES HAS PLAGUED MY VEHICLE SINCE 3 WEEKS AFTER PURCHASE. THE DEALER SAID I HAVE TO REPLACE THE PASSKEY SENSOR, IGNITION CONTROL MODULE, IGNITION SWITCH, BCM AND EVEN POSSIBLY THE ECM. I HAVE CHECKED WITH OTHER SHOPS AND CONSUMERS VIA ONLINE FORUMS AND PERSONAL INTERACTIONS, AND HAVE COME TO LEARN OF 1000'S IF NOT 10,000'S OF CONSUMERS HAVE THIS PROBLEM, AND THE DEALER RECOMMENDED REPAIRS/REPLACEMENTS ONLY COVER UP THE PROBLEM FOR ABOUT A YEAR. THIS PROBLEM PREVENTS THE OWNER FROM STARTING THE CAR, AS WELL AS CAUSE IT TO STALL REGARDLESS OF LOCATION OR DRIVING CONDITION. THIS CAN RESULT IN LOSS OF CONTROL AND POSSIBLY LEAVING A CONSUMER STRANDED IN UNSURVIVABLE SITUATIONS. THIS IS A PUBLIC SAFETY AND A HEALTH RISK. EVEN WHEN UNDER WARRANTY, THE DEALER REFUSED TO REPLACE THE 'RECOMMENDED' PARTS AS THEY WERE NOT COVERED UNDER POWERTRAIN WARRANTY, HOWEVER THEY CAUSE THE VEHICLE'S POWERTRAIN TO NOT FUNCTION OR CEASE FUNCTION WHEN RUNNING JUST FINE SECONDS PRIOR. GM HAS BEEN NOTIFIED OF THIS ISSUE BY MYSELF AND TO NO AVAIL, A RESOLUTION IS UNAVAILABLE. I HAD A FRIEND OF MINE REPLACE OVER 8 COMPONENTS OF THE IGNITION/SECURITY SYSTEM AT THE DEALER FOR A COST OVER $2500. THE VEHICLE WAS 4 MONTHS OLD. MY VEHICLE, AT 9 YEARS HAS HAD THIS PROBLEM FOR THE PAST 4. GM NEEDS TO RECALL ALL VEHICLES EQUIPPED WITH A PASSLOCK/PASSKEY 2-3 SYSTEM FOR REPLACEMENT WITH A MORE RELIABLE ONE. A GOOGLE SEARCH TURNS UP OVER 138,000 RESULTS FOR GM PASSKEY PROBLEMS. GM PASSLOCK PROBLEMS TURNS UP OVER 85,100 RESULTS. THAT IS 223,100 RESULTS. IF I DO VEHICLE SPECIFIC, THAT NUMBER TRIPLES. CHEVY PASSKEY PROBLEMS RETURNS 1,340,000. *TR
Aug 15, 2011
WENT TO WORK AND WHEN I WENT TO LEAVE THE CAR WOULDN'T START- THOUGHT IT WAS THE BATTERY AND GOT A JUMP, WOULDN'T START. HAD THE CAR TOWED TO AUTO PLACE, AND THEY COULDN'T FIND ANYTHING WRONG, THEN AFTER THAT THE CAR HAS LEFT ME STRANDED AND UNABLE TO GET TO WORK ITS SHUT OFF WHILE DRIVING- THE SECURITY LIGHT WAS ON, AFTER THE MANY COMPLAINTS TO CHEVY- THEY WONT ASSIST WITH THE REPAIR OF THE PASS LOCK SECURITY SYSTEM FOR THE SIMPLE REASON ITS OUT OF WARRANTY. ITS NOT A MAINTENANCE ISSUE ITS A MECHANICAL ISSUE. ITS ALSO A SAFETY ISSUE. THE CAR JUST SHUTS OFF AS IF SOMEONE IS STEALING IT. HOW DANGEROUS- ON ROUTE 80 HIGHWAY OR ANY ROAD FOR THAT MATTER, YOUR CAR SHUTS OFF AND YOUR SMASHED FROM BEHIND WITH CARS PILED UP- SOMEONE WILL BE DEAD ANDMANY WILL BE SERIOUS HURT. OR BEING STRANDED ON A DARK COUNTRY ROAD WITH NO CELL RECEPTION. THIS IS A SAFETY ISSUE AND AFTER ALOT OF RESEARCH ON THIS PROBLEM- GM"S RESPONSE' SORRY WE CANT HELP YOU- TODAY TOYOTA RECALLED 412K CARS, BECAUSE OF STEERING ISSUE AND WAS A SAFETY ISSUE. NISSAN, TOYOTA, AND HONDA DIDN'T NEED BAILOUTS WHY BECAUSE THEY STAND BEHIND THEIR CARS UNLIKE GM- THIS IS A BIG ISSUE WITH HUNDREDS OF THOUSANDS OF PEOPLE COMPLAINING AND GM AS USUAL DOES NOTHING TO STAND BEHIND THEIR PRODUCTS. I WILL NEVER AGAIN PURCHASE A GM PRODUCT AS ITS A COMPLETE PIECE OF GARBAGE AND THE ONES WORKING FOR GM AREN'T ANY BETTER. LET GM SINK AND GO UNDER, THAT WAY AMERICANS WILL HAVE MORE RELIABLE TRANSPORTATION AND COMPANIES THAT ACTUALLY STAND BEHIND SAFETY ISSUES WITH THEIR CARS. IT AMAZES ME HOW GM CAN TAKE BAILOUTS- TO KEEPTHEM AFLOAT BUT WONT DO ANYTHING TO BACK THEIR VEHICLES, SOONER OR LATER THEY WILL SINK AND THEY WILL ALL BE SITTING THERE DUMBFOUNDED SCRATCHING THEIR HEADS WONDERING OH GEE WHAT HAPPENED, YOU DIDN'T STAND BEHIND YOUR CARS MORON THAT'S WHAT HAPPENED, AND PEOPLE WENT TO MORE RELIABLE COMPANIES. 13K FOR A 2002 IMPALA LS, GUESS ITS TIME TO TAKE IT TO THE JUNK YARD VERY UNSAFE AND NO PEACE OF MIND TO DRIVE THE GARBAGE. *TR
Jul 29, 2010
THE PROBLEM IS WITH A 2002 CHEVY IMPALA. THE PROBLEM WITH THE CAR IS THE PASSIVE LOCK 2 SYSTEM.. THIS SYSTEM LOCKS THE CAR OUT AND KEEPS IT FROM STARTING FOR ANY WHERE TO 15-30 MINS AT A TIME. THIS IS A VERY UNSAFE THING FOR ME I AM A SECURITY OFFICER AND FIND MYSELF IN AREAS THAT I NEED TO GET OUT OF AND CAN'T BECAUSE OF THE CAR NOT START DO TO THE FAILING OF THIS SYSTEM THIS IS A ON GOING PROBLEM WITH ALOT OF GM MADE CARS FROM THE YEARS 1999-2004 I HAVE DONE ALOT OF RESEARCH WITH REPAIR SHOPS IN MY AREA AND OUT OF THE AREA. EVERYONE OF THIS PLACE I HAVE CALLED OR BEEN TO HAS TOLD ME THE SAME THING AND THAT IS THEY GET AT LEST ONE GM MADE CAR WITH IN THESE YEARS ONCE A MONTH. THE PROBLEM IS A FAULT IN THE PASS2 SYSTEM THE ONLY WAY TO FIX THIS PROBLEM IS TO TAKE IT TO A GM DEALER OR A AUTO ELECTION TO FIX THIS AND THE COST OF THIS IS OVER $500.00 . CHEVY REFUSES TO DO A RECALL ON THEIR PROBLEM WITH THIS CAR. AND OTHER CARS. *TR
Dec 11, 2009
2002 CHEVY IMPALA 7 TIMES IN 3 YEARS I HAD SECURITY LIGHT ISSUES WITH THIS VEHICLE LEAVING ME STRANDED I HAD PAID TO HAVE THIS VEHICLE UNTIL I THROUGH A FIT IN DECEMBER OF 2007 GM HONORED IT BECAUSE THE PART THEY PUT IN WAS FAULTY. HERE IT IS A YEAR AND A HALF LATER AND I HAVE THE SAME SECURITY ISSUE THIS TIME IT COST ME 510 BUCKS AND SOME CHANGE. THE CAR HAS 50 THOUSAND MILES. I WILL NEVER BUY ANOTHER CHEVY PERIOD. SINCE I HAVE BEEN DOING MANY SEARCHES ON THIS ISSUE AND NOW SEE THAT I AM NOT THE ONLY ONE WITH THE SAME ISSUE. *TR
Jul 08, 2009
2002 CHEVROLET IMPALA LS - SECURITY/PASSLOCK SYSTEM PROBLEM - SUMMER 2007 - TOOK IN TO CHEVROLET DEALER (SINCE OUT OF BUSINESS - PALM BAY CHEVROLET IN FLORIDA) BECAUSE SECURITY LIGHT WOULD COME ON AT TIMES, EVENTUALLY DISABLING CAR FOR SHORT PERIODS OF TIME. FIRST REPAIR, BCM REPLACED - SAME ISSUE TWO MONTHS LATER - IGNITION CYLINDER REPLACED - TWO MONTHS LATER, SECURITY LIGHT WOULD COME ON AGAIN. DEALERSHIP OUT OF BUSINESS THAT DID TWO ORIGINAL REPAIRS FOR 1200.00 - TODAY, SECURITY LIGHT WAS FLASHING AND CAR WOULD NOT START. LOOKING ONLINE, THIS IS A VERY COMMON ISSUE WITH IMPALAS FROM 2000 - 2005 - WHY IS THERE NO RECALL? *TR
Jul 31, 2008
+ 1 more complaint for this component
VEHICLE SPEED CONTROL
6 complaints
DT: WHILE DRIVING ON A 2 LANE ROAD AT 2000 RPMS AND ABOUT 65 MPH, USING CRUISE CONTROL FOR ABOUT 50 MILES, THE ROAD STARTED CHANGED TO ONE LANE AND CRUISE CONTROL SYSTEM STOPPED ELECTRICALLY, BUT THE MECHANICAL PORTION CONTINUED TO ENGAGE. BRAKES HAD TO BE DEPRESSED HARD TO STOP THE VEHICLE. WHEN THE VEHICLE WAS STOPPED AND PUT INTO NEUTRAL TACHOMETER JUMPED TO 4000 RPMS. *AK
May 23, 2005
CRUISE CONTROL NOT RESPONDING. SUDDEN LUNGE/ACCELERATION CAUSED CAR TO SPEED OFF THE ROAD. DRIVER INJURED, CAR TOTALED. SUSPECT CRUISE CONTROL LATER KICKED IN, SOME 40 MILES DOWN THE ROAD, CAUSING SUDDEN ACCELERATION AND SUBSEQUENT ACCIDENT.*AK
Jan 06, 2005
WHEN USING MY CRUISE CONTROL, TURNING IT ON AND CANCELING, THERE IS A CLUNK. BROUGHT IT TO THE DEALER UNDER WARRANTY AND SAID BASED ON ANOTHER CHEVY IMPALA IT WAS NORMAL. *JB
Apr 02, 2004
CONSUMER STATES WHILE AT STOP THE VEHICLE AUTOMATICALLY SURGED FORWARD. TS
Dec 04, 2002
WHILE DRIVING 50MPH, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION. THE OWNER IMMEDIATELY MADE SEVERAL ATTEMPTS TO APPLY THE BRAKES BEFORE BEING ABLE TO PULL OFF THE ROAD. PLEASE DESCRIBE DETAILS. TS
Nov 26, 2002
+ 1 more complaint for this component
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
5 complaints
I was driving along when out of no where my trunk opened. I got off the highway and closed it. At that time I was puzzled wondering who had been in my truck to have not closed it correctly. I knew I hadn't been in it in awhile. It wasn't until a few weeks later when the "Service Vehicle Soon" light on my dash came on. I went and had my vehicle scanned and was told about the TrapAlert system in the trunk and that is why my trunk popped open. I realize there was a post about this like a decade ago. But this is happening to me now and I can't find help for this issue anywhere. I've contacted both Chevrolet and GM support online as well as repair shops and no one seems to know what I'm talking about. GM told me they don't keep info on Vehicles older than 10 years. All the information online would suggest there is an actual sensor somewhere in the trunk although extremely vague on where it actually is and that it has a disable switch. Well, we've tore this thing apart only to find out it's some looped wiring that goes into the stereo amp in the trunk. I've yet to see a sensor yet for some reason my vehicle is still giving a single that someone is trapped in the trunk thus, popping the trunk whenever it wants. I've been searching high and low for information and already spent $1100 to repair issues to clear the dash light and nothing seems to work. Just a waste of time and money and considering this happened while I was driving 55mph I would think it obvious that its dangerous. Could we at least get some actual information without having to spend more than the Vehicle is worth. Smh
Oct 16, 2022
CAR RANDOMLY LOCKS ME OUT FOR 10 MINUTES, THIS SHOULD BE A RECALL. THESE CARS ARE [XXX]. CONSTANTLY LEAVES ME STRANDED. PASSLOCK SECURITY CODE, SECURITY LIGHT FLASHES FOR 10 MINUTES. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mar 07, 2018
HAD VEHICLE IN SHOP TO REPAIR RECALL FOR OIL ON MANIFOLD. WITHIN A WEEK OF THAT BEING REPAIRED I STARTED SMELLING SOMETHING ELECTRICAL BURING UNDER THE HOOD OF MY CAR. WE WERE DRIVING FOR ABOUT 2 MINUTES WHEN IT FIRST STARTED, WE STOPPED LOOKED UNDER HOOD DIDN'T SEE ANYTHING BUT COULD CONTINUE TO SMELL IT. CHECKED FUSES THEY WERE ALL GOOD, CHECKED UNDER THE CAR STILL GOOD. NOTHING OIUTOF THE ORDINARY BUT COULD STILL SMELL SOMETHING BURNING.
Mar 03, 2016
CAR WILL ONLY START RANDOMLY. ENGINE WILL NOT TURN. ALL LIGHTS ON DASH WILL GO OUT WHEN TURNING THE IGNITION. STARTER HAS BEEN REPLACED AND ELECTRICAL SHOP ADVISED TO GO TO DEALER. TOOK TO DEALER FOR IGNITION RECALL WHICH DID NOT FIX THE PROBLEM. DEALER ADVISED THIS ISSUE IS NOT COVERED BY RECALL. SECURITY LIGHT TURNS ON. *TR
Apr 27, 2015
THE CAR DONT START. THE KEY STUCK ALWAYS . SOMETIMES THE CAR TURNS ITSELF OFF WHEN START THE CAR *JS
Jul 08, 2014
FUEL/PROPULSION SYSTEM
5 complaints
WHILE DRIVING THE VEHICLE GAS GAUGE WAS FLUCTUATING UP AND DOWN. I SUBSEQUENTLY RAN OUT OF GAS DUE TO THE FACT THAT I DID NOT KNOW HOW MUCH GAS I HAD. I WAS STUCK ON THE ROAD. I HAD TO GET THE FUEL PUMP REPLACED. I CHECKED ONLINE AND THERE APPEARS TO BE A PROBLEM WITH THE FUEL PUMP ON OTHER CHEVY IMPALAS.
Oct 02, 2020
FUEL SHUTDOWNS WHILE ON THE INTERSTATE AT BETWEEN 60-75 MPH. WHEN THE PROBLEM OCCURS WHILE DRIVING, I IMMEDIATELY LOOSE POWER, IT GOES INTO A ROUGH IDLE, AND I HAVE TO IMMEDIATELY PULL OVER TO THE SIDE OF THE INTERSTATE. IT WILL EITHER IDLE ROUGHLY WITH NO ABILITY TO INCREASE THROTTLE FOR 5-15 MINUTES, OR, IT WILL STALL AND I CAN START IT AGAIN IN 5-15 MINUTES (WHEN WHATEVER IS NOT WORKING, COOLS DOWN). THIS HAS BEEN OCCURRING SINCE 2014. OUR SERVICE CENTER HAS A LONG HISTORY. NO PROPER ERROR MESSAGE IS GIVEN THROUGH THE REGISTER STORAGE WHEN TESTED USING GM SHOP ANALYZERS. CHECKED GAS CAP, REPLACED FUEL PUMP, CAM SHAFT POSITION SENSOR, SPARK PLUGS & WIRES, CRANK SHAFT POSITION SENSOR, FUEL INJECTOR, BCM. HAVE NOT REPLACED COIL PACKS AND ICM YET. (A DYNOMETER IS PROBABLY NEEDED TO SIMULATE LOAD FOR A MOVING VEHICLE. MANY SHOPS DON'T HAVE IT BECAUSE OF COST.)
Nov 08, 2017
I JUST BOUGHT THIS 2002 CHEVY IMPALA FOR MY SON FOR HIS GRADUATION. THE PREVIOUS OWNERS SEEM TO TAKE GREAT CARE OF THIS CAR AND THE ONLY ISSUE IT HAD WAS THE GAS GAUGE WAS NOT ACCURATE. IT FLUCTUATES BETWEEN FULL AND EMPTY. THIS WEEK IT SEEMS TO BE STUCK ON FULL, BUT EVERY NOW AND THEN COME DOWN TO EMPTY THEN RIGHT BACK TO FULL . WE HAVE MY SON DRIVE MY YOUNGER BOYS BACK AND FORTH TO SCHOOL AND HE DRIVES LONG DISTANCES TO GO TO HIS ARMY TRAININGS. IT HAS BECOME AN ISSUE FOR HIM TO REMEMBER HOW MUCH GAS IS IN THE TANK. AND HAS BECOME A WORRY FOR ME THAT HE MIGHT GET STRANDED SOMEWHERE DUE TO NO GAS. AFTER REVIEWING THE COMPLAINTS IT SOUNDS LIKE WE ARE NOT THE ONLY ONES WITH THIS ISSUE. HOPE THE MANUFACTURER DOES SOMETHING ABOUT THIS SOON.
Jul 27, 2016
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE FLOAT INSIDE THE FUEL TANK BECAME INOPERABLE. THE VEHICLE FUEL GAUGE WAS READING INACCURATE AMOUNTS OF FUEL AND THE LOW FUEL GAUGE WARNING LIGHT WAS CONSTANTLY ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSIS OR REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Feb 25, 2014
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE FUEL GAUGE BECAME INOPERATIVE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THAT THE FUEL GAUGE WOULD NEED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Feb 25, 2014
SEATS
5 complaints
TL* THE CONTACT OWNS A 2000 CHEVROLET IMPALA. THE CONTACT SMELLED AN ABNORMAL BURNING ODOR AND NOTICED SMOKE COMING FROM THE SEAT. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND EXITED THE VEHICLE. THE CONTACT NOTICED FLAMES INSIDE THE VEHICLE. THE FIRE DEPARTMENT WAS CONTACTED AND EXTINGUISHED THE FLAMES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO HER RESIDENCE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 11/07/17*LJ
Jul 07, 2017
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE UNOCCUPIED VEHICLE IGNITED INTO FLAMES WHILE PARKED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE YET A POLICE REPORT WAS NOT FILED. THE FAILURE WAS CONTRIBUTED TO THE ELECTRICAL WIRING OF THE FRONT DRIVER SIDE HEATED SEAT. THE VEHICLE WAS COMPLETELY DESTROYED. UPDATED 10/31/11
Jun 16, 2011
HEATED SEAT SHORTED OUT, CAUGHT FIRE, BURNED DRIVER. *TR
Dec 08, 2008
HEATED SEAT BURNED A SMALL HOLE IN SEAT AND BURNED THE BACK OF MY LEG A LITTLE. I HAVE CONTACTED MANUFACTURE AND MY INSURANCE COMPANY. THE INSURANCE COMPANY HAS TRIED TO CONTACT THE MANUFACTURE AND HAS LEFT VOICE MAIL AND HAS NOT RECEIVED ANY RESPONSE FROM THE MANUFACTURE. THE SEAT HAS NOT BEEN REPAIRED OR REPLACED. *NM
Mar 21, 2006
I OWN A 2002 CHEVROLET IMAPLA. IT CAME WITH HEATED LEATHER FRONT SEATS. LAST YEAR THE SEAT ON THE DRIVERS SIDE FAILED TO HEAT. IT WAS DISCOVERED THAT THIS HAD BURNED A HOLE IN THE LEATHER OF THE SEAT BEFORE IT QUIT WORKING. IT WAS REPAIRED BY THE DEALER. IT WORKED FOR ABOUT A MONTH AND QUIT AGAIN. A SECOND HOLE WAS BURNED IN THE LEATHER SEAT IN THE SAME PLACE AND THREE HOLES WERE BURNED THROUGH THE MATERIAL OF TWO COATS. MY WIFE INDICATED THAT THE PASSENGER SIDE SEAT BECAME SO HOT THAT AFTER A COUPLE OF MINUTES SHE HAD TO TURN IT OFF. BOTH SEATS WERE CHECKED AND FOUND TO BE. THEY FOUND TO BE MALFUNCTIONING. I HAD BOTH SEATS DISCONNECTED TO PREVENT ANY FURTHER DAMAGE BY ACCIDENT. WE HAVE SUBSEQUENTLY LEARNED THAT TWO OF OUR FRIENDS HAVE GENERAL MOTORS VEHICLES IN WHICH THE HEATED SEATS FAILED. THEY DID NOT HAVE THEM REPAIRED OR REPLACED BECAUSE OF THE COST. MY CONCERN IS ONE OF SAFETY. IT SEEMS TO ME THAT IF IT GOT HOT ENOUGH TO BURN THROUGH LEATHER, AND BURN HOLES IN MY COATS, IT COULD BE EXTREMELY DANGEROUS AND COULD CAUSE AN ACCIDENT AS WELL AS EXTENSIVE DAMAGE TO THE VEHICLE. BOTH MY SECRETARY AND MY DAUGHTER HAD INDICATED THAT THEY WOULD LIKE TO HAVE HEATED SEATS IN THEIR VEHICLES. I HAVE TOLD THEM OF MY EXPERIENCE. I AM VERY CONCERNED FOR THE SAFETY OF PERSONS WHO DO GO TO THE EXPENSE OF HAVING THESE KINDS OF SEATS INSTALLED IN THEIR CARS. *AK
Mar 22, 2005
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
4 complaints
FOR AWHILE MY CAR HAS BEEN HAVING STARTING PROBLEMS, AT RANDOM TIMES IT DOES NOT START AND IT TAKES TEN MINUTES FROM THE FIRST TIME I TURN THE KEY TO START. RECENTLY IT STARTED SHUTTING DOWN (AS FAR AS DASHBOARD FUNCTIONS AND THE MOTOR KILLS) BOUNTY FOR A BRIEF MOMENT AS I AM DRIVING I NOTICED IT DOES IT WHENEVER I USED THE TURN SIGNALS AND IT ALSO MAKES A BUZZING TYPE NOISE WHEN I USE THE TURN SIGNALS THEN IT GOES AWAY. NOW MY CAR WON'T START AT ALL, IVE HAD MY BATTERY AND ALTERNATOR BOTH TESTED AND THEY BOTH CAME BACK FINE.
Sep 16, 2016
MY CAR DOES NOT MAKE A SOUND WHEN I TRY TO TURN IT ON SOMETIMES. I'LL HAVE TO KEEP TURNING THE KEY FROM THE OFF POSITION TO THE START POSITION SEVERAL TIMES UNTIL IT FINALLY COMES ON. I HAVE HAD MY IGNITION SWITCH CHECKED AND WAS TOLD IT IS FINE. THIS IS A VERY RANDOM ISSUE BEING IT WILL HAVE TODAY AND NOT HAPPEN AGAIN TILL LIKE 6 MONTHS AND WILL HAPPEN FOR 3 DAYS IN A ROW. THEN WON'T HAPPEN TILL THE NEXT YEAR AND WILL ONLY HAPPEN FOR A DAY. IT IS VERY IRRITATING BEING IT HAS MADE ME LATE FOR WORK IN THE PAST AND THERE IS NO WAY FOR ME TO DETERMINE WHEN IT MIGHT HAPPEN AGAIN. IT DOESN'T MATTER IF IT SAT OVER NIGHT OR IF I JUST DROVE IT GOT OUT AND THEN GOT BACK IN, IT'S JUST COMPLETELY RANDOM.
Jul 08, 2016
MY MASS AIRFLOW SENSOR AND ALTERNATOR IS CAUSING MY ENGINE TO SHUT OFF ON ME ON STREETS AND INTERSTATES. A ACCIDENT HAS NOT HAPPENED YET BUT IM TRYING TO DIFFUSE THIS SITUATION BY GETTING IT FIXED. MY NAME IS [XXX] . I JUST BOUGHT THE CAR 12/7/14 WITH 88,624 MILES ON IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Dec 21, 2014
ISSUES WITH THE BCM (BODY CONTROL MODULE). THE IGNITION SWITCH WHICH THE CAR WOULD NOT START WITH THE KEY IN THE IGNITION AT ALL. ACCORDING TO THE PENSKE CHEVY, THE BCM IS BAD DUE TO THE IGNITION SWITCH. *TR
Jun 05, 2014
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
4 complaints
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING 25 MPH, THE BATTERY LIGHT ILLUMINATED. THE CONTACT DROVE TO A STOP LIGHT AND THE VEHICLE SHUT DOWN COMPLETELY. THE VEHICLE RESTARTED AFTER APPROXIMATELY 20 MINUTES. THE CONTACT REPLACED THE BATTERY, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED AND REPLACED THE CATALYTIC CONVERTER, BUT THE FAILURE RECURRED AND THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHERE IT WAS DIAGNOSED AND THE AIR CONDITIONING FANS WERE REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE CHECK ENGINE LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 79,000.
Jan 06, 2016
TRAVELING ON A STRAIGHT RESIDENTIAL STREET AFTER CAR HAD BEEN DRIVEN ABOUT 10 MILES AND WAS AT OPERATING TEMPERATURE, I HEARD A SHORT "CHIRP" SOUND FROM THE FRONT PASSENGER SIDE OF THE CAR AT WHICH TIME THE ENGINE STOPPED RUNNING. STEERING BECAME VERY DIFFICULT AND THE BRAKE PEDAL REQUIRED SUBSTANTIAL FORCE TO STOP THE CAR. I WAS ABLE TO BRING THE CAR TO A STOP AND PUT THE CAR IN PARK. THE ENGINE RESTARTED IMMEDIATELY WITH NO PROBLEM. I WAS NOT MOVING OR TOUCHING THE KEY AT THE TIME THAT THE ENGINE TURNED OFF. I HAVE OWNED THE CAR SINCE IT WAS NEW IN NOVEMBER 2001 AND THIS IS THE FIRST TIME THAT I HAVE EXPERIENCED THIS PROBLEM. I HAVE DRIVEN THE CAR ABOUT 20 MILES SINCE THIS INCIDENT AND IT HAS NOT RECURRED AS OF YET. *TR
Oct 14, 2014
THE CAR WAS CONSTANTLY STALLING IN LOW SPEED OR STARTING FROM A STOP IN D DRIVE. THE TRANSMISSION WAS NOT SHIFTING PROPERLY. CAR HAD STALLED A FEW TIMES IN TRAFFIC, BECOMING A HAZARDOUS SITUATION. CAR WAS OVERHEATING. CAR HAD BEEN SERVICED A WEEK AGO AT AAA REPAIR CENTER, EATONTOWN, NJ FOR OIL LEAK FROM GASKET OF THE MANIFOLD. *TR
Sep 11, 2014
INTAKE MANIFOLD LEAK, REPLACED THE ENGINE. INTERMEDIATE NO STARTS, VEHICLE CUTS OFF IN 5 MINS OF DRIVING, TURN SIGNALS WORKS SOMETIMES.. CAR IS DANGEROUS TO DRIVE AND I HAVE ALMOST HAD SEVERAL ACCIDENTS BECAUSE OF THE ISSUES. *TR
Apr 21, 2013
TRACTION CONTROL SYSTEM
4 complaints
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE TRACTION CONTROL SYSTEM FAILED WITH THE ILLUMINATED OF THE TRACTION CONTROL WARNING LIGHT. THE FAILURE CAUSED AN ABNORMAL INCREASE IN STOPPING DISTANCE. THE DEALER INSPECTED THE VEHICLE AND ADVISED THAT THE TRACTION CONTROL NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 80,000.
Aug 26, 2011
FOR THE PAST 2 WEEKS MY TRACTION ON LIGHT APPEARS AND WHEN TURNING RIGHT, THE RIGHT FRONT END HESITATES AND BOGS DOWN AND MAKES A WHIRRING NOISE. I THOUGHT IT MIGHT BE MY BRAKES. ONCE LAST WEEK AFTER THIS HAPPENED THE ABS LIGHT APPEARED. I IMMEDIATELY STOPPED AND TURNED THE CAR OFF. WHEN RESTARTING THE LIGHTS DISAPPEARED. THE ABS LIGHT HAS NOT SINCE APPEARED BUT THE TRACTION ON LIGHT AND EFFECTS CONTINUE. *TR
Jul 28, 2011
WHEN WHEELS ARE TURNED TO THE RIGHT EITHER SLIGHTLY OR ALL THE WAY THE TRACTION CONTROL KICKS IN, LOSS OF POWER AND LOSS OF BRAKES WHEN ABS ALSO KICKS IN. BOUGHT THE 2002 CHEVY IMPALA LS JUST A WEEK AGO. THIS ISSUE STARTED AS VERY INTERMITTENT BUT I CAN RE-CREATE THE ISSUES NOW JUST ABOUT EVERY TIME I DRIVE THE CAR BY TURNING RIGHT FROM A STOP. AT THIS POINT NOTHING HAS BEEN DONE TO FIX THE ISSUE BECAUSE NO ONE KNOWS WHY IT IS HAPPENING. *TR
Oct 23, 2010
MY 2002 CHEVY IMPALA 3.8L V-6 HAS A PROBLEM WITH THE TRACTION CONTROL ENGAGING WHEN BRAKING IN TURNS TO THE LEFT. THIS CAUSES THE BRAKES TO SLIP AND GRIND. A HUMMING SOUND CAN BE HEARD WHEN THIS OCCURS. THE TRACTION CONTROL AND SOMETIMES THE "CHECK ABS " LIGHT BECOMES ILLUMINATED AT THE SAME TIME. THE CAR HAS BEEN TAKEN TO A LOCAL CHEVY DEALER FOR REPAIR. BOTH RIGHT AND LEFT FRONT WHEEL HUB ASSEMBLIES WERE REPLACED. I REQUESTED A CHECK OF WIRING HARNESSES TO SEE IF THERE WAS DETERIORATION. NONE WAS APPARENTLY FOUND BY THE SHOP. IM AFRAID TO DRIVE THIS CAR OR ALLOW OTHERS IN MY SON TO DRIVE IT INCASE THE BRAKES CANT ENGAGE PROPERLY. FROM READING ONLINE ACCOUNTS OF OTHER DRIVERS, I AM NOT THE ONLY ONE WITH THIS PROBLEM WITH A CHEVROLET OF THIS MODEL. AFTER HAVING THE RIGHT FRONT HUB ASSEMBLY REPLACED, I THOUGHT IT WAS FIXED. THEN AFTER HAVING THE LEFT FRONT REPLACED AS WELL TO THE TUNE OF AROUND $350.00 A PIECE, I THOUGH THE PROBLEM WAS FIXED. NOT SO. WHERE DOES THIS END. I URGE YOU TO LOOK INTO A RECALL OF THIS MODEL AND HAVE GM ULTIMATELY FIX THIS PROBLEM AND AVOID ALLOWING FOR A POSSIBLE ACCIDENT WITH INJURIES OR DEATH. THIS IS SOMETHING THAT GM KNOWS THERE IS A PROBLEM AND AGAIN SHOULD BE RECALLED. *TR
Aug 21, 2010
SUSPENSION,SERVICE BRAKES, HYDRAULIC
4 complaints
WHEN THE BRAKES WERE APPLIED, THE REAR OF THE VEHICLE VIBRATED EXTREMELY HARD. *JB
Mar 25, 2003
WHEN THE BRAKES WERE APPLIED, THE REAR OF THE VEHICLE VIBRATED EXTREMELY HARD. *JB
Mar 25, 2003
WHEN THE BRAKES WERE APPLIED, THE REAR OF THE VEHICLE VIBRATED EXTREMELY HARD. *JB
Mar 25, 2003
WHEN THE BRAKES WERE APPLIED, THE REAR OF THE VEHICLE VIBRATED EXTREMELY HARD. *JB
Mar 25, 2003
POWER TRAIN,ELECTRICAL SYSTEM
3 complaints
Transmission hesitates to pull out in drive from a stop
Jun 25, 2024
I PURCHASED MY '02 IMPALA THROUGH THE CORPORATE LEASING COMPANY OF MY FATHER'S EMPLOYER. HE HAD NO PROBLEMS WITH THE CAR OTHER THAN THE TRANSMISSION FLUID TURNING BLACK BY 85,000 MILES. WHEN I GOT THE CAR IN JUNE OF '05, IT WAS AT 121,000 MILES, I DROVE THE CAR AROUND ALL DAY, PARKED THE CAR FOR 5 MINUTES, AND WHEN I WENT TO START IT, NOTHING HAPPENED. THE DASH LIT UP, THE RADIO CAME ON, BUT THE CAR DIDN'T TURN OVER, NOT EVEN A CLICKING SOUND, INDICATIVE OF A DEAD BATTERY. I WAITED 10 MINUTES, TRIED AGAIN AND IT STARTED RIGHT UP. I WENT FOR ANOTHER MONTH WITHOUT ANY PROBLEMS, HOWEVER IN LATE JULY, THE CAR FAILED TO START. AGAIN I WAITED 10-15 MINUTES, AND IT STARTED RIGHT UP. THIS CONTINUED SPORADICALLY UNTIL OCTOBER 20, WHEN IT TOOK 30 MINUTES OF WAITING TO GET IT TO CRANK. I TOOK THE CAR TO A LOCAL GM DEALER, WHO PUT IT ON THE MACHINE AND ADVISED ME THAT THE BCM (BODY CONTROL MODULE) HAD FAILED AND WAS SENDING A SIGNAL TO THE PASSLOCK SYSTEM TELLING IT THAT MY KEYS WERE INCORRECT. THE SERVICE WRITER INFORMED ME THAT A NEW BCM INSTALLED WOULD RUN ABOUT $500.00, AND THE SERVICE TECH ADVISED THAT THIS HAS BECOME A COMMON FAILURE IN BOTH THE IMPALA AND THE MALIBU, WHICH GM HAS YET TO RECALL. THE TECHNICIAN DID SUGGEST THAT A MORE COST EFFECTIVE OPTION EXISTED WITH SEVERAL OF THE AFTER-MARKET SHOPS, IN WHICH A BYPASS-RELAY WAS INSTALLED UNDER THE DASH, TO BLOCK THE ERRONEOUS SIGNALS FROM THE BCM, WHICH WILL ALLOW THE VEHICLE TO OPERATE NORMALLY. THE COST FOR THIS BYPASS IS ABOUT $55.00 AND TAKES APPROXIMATELY AN HOUR TO INSTALL. THE ONLY PROBLEM WITH THIS SOLUTION, IS IT BLOCKS THE KEY RECOGNITION FEATURE OF THE PASSLOCK SYSTEM, WHICH WILL MAKE IT EASIER TO STEAL, IF SOMEONE CAN START IT WITHOUT DAMAGING THE KEY IGNITION. I THINK IT IS NECESSARY FOR GM TO UNDERSTAND THAT A VEHICLE'S FAILURE TO START DUE TO FAULTY COMPONENT IN THE ANTI-THEFT SYSTEM IS A VERY SERIOUS CONCERN WHICH NEEDS TO ADDRESSED. *NM
Oct 20, 2005
BOTH LEFT AND RIGHT HUB BEARING ASSEMBLY HAVE BEEN DIAGNOSED AS LOOSE. AN INDEPENDENT REPAIR SHOP ADVISED THAT BOTH NEED TO BE REPLACED BEFORE AN ALIGNMENT COULD BE PERFORMED. JOHN WIGANT OF WALKER CHEVROLET TOLD ME, PRIOR TO A WRITTEN STATEMENT, THAT BOTH SIDES EXHIBIT A WORN OUT DIAGNOSIS, BUT THAT ONLY ONE SIDE SHOULD BE REPLACED NOW AND THAT THE OTHER MIGHT NEVER NEED TO BE REPLACED OR IT COULD GET WORSE. IN A WRITTEN STATEMENT FROM JOHN WIGANT OF WALKER CHEVROLET, I WAS INFORMED THAT ONLY THE PASSENGER SIDE BEARING SHOULD BE REPLACED. I HAVE HAD OTHER PROBLEMS WITH ROTORS THAT LITERALLY SHOOK MY FRONT END AND STEERING COLUMN DURING THE WARRANTY PERIOD OF 36,000 MILES. AND THE INTERMEDIATE SHAFT HAS BEEN REPAIRED AND REPLACED 3 TIMES. THE LAST TIME IT WAS REPORTED ON NOVEMBER 18, '04 AND NOT REPAIRED UNTIL DECEMBER 30, '04 AT 53,267 MILES. I HAVE BEEN ADVISED THAT REPLACING THESE HUB BEARINGS WILL COST ME ABOUT $1,000.00 TO REPAIR. I HAVE READ ANOTHER COMPLAINT IN NHTSA FILES THAT A SAME YEAR IMPALA FRONT WHEEL OR AXLE FELL OFF AND CAUSED A DRIVER TO VEER OFF THE ROAD. I FEEL THAT THE PAST ROTOR AND INTERMEDIATE SHAFT PROBLEMS HAVE EXASPERATED THIS WEAR AND CAUSED IT TO BE A BIGGER PROBLEM. I HAVE HAD PROBLEMS WITH THE ELECTRICAL SYSTEM, SPEEDOMETER CABLE, RADIO, AND REAR WINDOW. ALL HAVE BEEN SERVICED, BUT CONTINUE TO EXHIBIT THE SAME PROBLEMS THAT EXISTED BEFORE REPAIR OR REPLACEMENT. *JB
Feb 06, 2005
SERVICE BRAKES
3 complaints
BOUGHT VEHICLE IN APRIL, 2002. WE HAVE HAD REPEATED MALFUNCTIONS OF THE TRACTION CONTROL SYSTEM. I HAVE UPLOADED A FEW OF THE REPAIR DOCUMENTS WE HAD COLLECTED OVER THE YEARS. I HAVE SEVERAL MORE. DESPITE NUMEROUS REPAIRS, FROM WHEEL SENSORS, TO WIRING (INCLUDING COMPLETE HARNESS), COMPUTER CHIPS, RESETS, ETC. EVERY ATTEMPT BY CHEVY TO FIX THIS POORLY DESIGNED SYSTEM HAVE FAILED. CHEVY HAS ADMITTED THEY DON'T KNOW WHAT TO DO. THEIR BEST SUGGESTION IS TO TRY YET ANOTHER DEALERSHIP. I AM TIRED OF WASTING MY MONEY ON A POORLY DESIGNED AND INSTALLED SAFETY FEATURE. THE SYSTEM HAS FAILED ON START UP, DRIVING AT HIGHWAY SPEEDS, LOW SPEEDS, WHILE BRAKING, ETC. I HAVE CONTACTED GM CORPORATE TWICE. ONCE THEY REPLACED THE WIRING HARNESS ONLY TO HAVE IT FAIL SHORTLY AFTER. MY SECOND CONTACT IS IN PROGRESS. MY ONLINE SEARCHES OF THIS YEAR AND MODEL HAVE REVEALED MANY SUCH COMPLAINTS ON THIS MODEL AND SIMILAR MODELS. THE STORY IS THE SAME: GM CAN'T FIX THE PROBLEM. WE LIVE IN SNOW COUNTRY, AND TRACTION CONTROL IS IMPORTANT TO US. CURRENTLY THE SYSTEM HAS BEEN OUT OF SERVICE FOR OVER TWO YEARS. IF YOU INVESTIGATE THIS ISSUE ON THIS YEAR AND MODEL, YOU WILL FIND THIS IS A COMMON PROBLEM THAT GM HAS NOT RECALLED. PLEASE INVESTIGATE. THANK YOU. *TR
Mar 16, 2016
ALL OF THE SUDDEN OUT OF NO WHERE THE ABS LIGHT AND THE TRAC CONTROL LIGHT COME ON WHILE DRIVING IN THE RAIN AND THE CAR ALMOST SKIDDED OUT OF CONTROL! NOW THE LIGHTS HAVE STAYED ON CONSTANTLY. I HAVE SPENT ABOUT 3 MONTHS RESEARCHING THE WEB TO FIND THAT THOUSANDS OF PEOPLE WITH THIS SAME VEHICLE ARE GOING THROUGH THE SAME ISSUES. NO ONE HAS DONE A RECALL ON THIS IN ALL OF THESE YEARS??? DOES THERE HAVE TO BE A DEATH TO HAVE THE ISSUE FIXED? MAYBE THERE ALREADY HAS BEEN. THIS IS OBVIOUSLY A DEFECT IN THE PARTS OR IT WOULD NOT BE HAPPENING TO THIS AMOUNT OF PEOPLE. IT SHOULD NOT BE A FIX AT THE CONSUMERS EXPENSE WHEN THERE IS A DEFINITE ISSUE WITH RESPECT TO THE PARTS. THIS FIX CAN COST UPWARDS OF $3,000.00. I WOULD ASK THAT SOMEONE INVESTIGATE THESE ISSUES AND DO WHAT NEEDS TO BE DONE TO GET THIS RESOLVED ASAP. I WILL BE KEEPING A RECORD OF ALL CONTACT ABOUT THIS ISSUE. THIS WILL ENSURE THAT IF ANYTHING DOES HAPPEN WITH THE SAFETY OF MY FAMILY OR OTHERS FAMILIES IT WILL SHOW CONTACT WAS MADE AND WHAT STEPS CHEVY HAS TAKEN TO ENSURE THE SAFETY OF THERE CUSTOMERS. *TR
May 29, 2014
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE ABS WARNING LIGHT ILLUMINATED AS THE VEHICLE BEGAN TO BRAKE INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE ABS CONTROL MODULE NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 126,000.
Aug 14, 2013
ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
3 complaints
SECURITY PASSLOCK NOT ALLOWING CAR TO START. FUEL REGULATOR FAULTY NOT GETTING FUEL TO START CAR. ONCE I GET VEHICLE STARTED I CAN CUT CAR OFF AND TRY TO RESTART, CAR WILL NOT START. ISSUE NEEDS TO BE RESLOVED.
Jan 15, 2016
MY VEHICLE HAS A FAULTY ELECTRICAL START UP SYSTEM AND FUEL PUMP SYSTEM THE BATTERY ON THIS VEHICLE WAS REPLACED AND THE STARTER WAS REPLACED AS WELL AND THE VEHICLE STILL IS EXPERIENCING THE SAME PROBLEMS. I TOOK THE VEHICLE TO BE SERVICED AT A MECHANIC SHOP AND THE VEHICLE WORKED PERFECTLY FINE FOR THE MECHANIC AT THE TIME AND THEY WERE UNABLE TO MAKE ANY REPAIRS BECAUSE THE VEHICLE DIDN'T PERFORM THE ISSUE IN FRONT OF THE MECHANIC. THE ISSUE HAS BEEN GOING ON SINCE JUNE OF 2014 AND IT RANDOMLY WONT START AT ALL AND THEN ITS STARTS HOURS AND HOURS LATER. I HAVE SPENT HUNDREDS OF DOLLARS REPLACING PARTS ON THIS CAR THAT DEAL WITH STARTING ISSUES AND STILL THIS CAR IS EXPERIENCING THE SAME DIFFICULTIES. I HAVE BEEN STRANDED NUMEROUS PLACES WITH THIS VEHICLE REFUSING TO START. I AM AWARE THAT THIS VEHICLE HAS A RECALL OUT FOR KEY IGNITION ELECTRICAL SWITCH AND FUEL PUMP PRESSURE ALL OF WHICH FIT THE PROBLEMS MY VEHICLE IS EXPERIENCING THE RECALL THAT IS AVAILABLE TO MY VEHICLE DOESN'T INCLUDE EITHER ONE OF THESE AND I PERSONALLY FEEL IT SHOULD INCLUDE THESE BECAUSE MULTIPLE MECHANICS WHO HAVE INSPECTED THE CAR HAVE CONFIRMED THESE ARE THE ISSUES THIS CAR IS EXPERIENCING I DON'T HAVE HUNDREDS OF DOLLARS TO KEEP INSTALLING AND MAKING REPAIRS ON THIS CAR ONLY TO HAVE IT KEEP BREAKING DOWN I AM IN NEED OF ASSISTANCE TO FIGURE OUT IF I CAN GET THIS VEHICLE UNDER THE OTHER RECALLS AS WELL PLEASE AND THANK YOU. *TR
Mar 05, 2015
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE PARKED THE FUEL GAUGE READING FLUCTUATED FROM FULL TO EMPTY. THE FAILURE OCCURRED INTERMITTENTLY. ADDITIONALLY, THE HEADLIGHTS WOULD NOT ILLUMINATE WHEN THE CONTACT TURNED THE EXTERIOR SWITCH TO THE ON POSITION. THE CONTACT ALSO NOTICED THE MULTIFUNTION WINDOW SWITCH WOULD NOT OPERATE ANY OF THE WINDOWS WHEN THE EXTERIOR LIGHTING WAS NOT OPERATING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THE SENDING UNIT RELAY WOULD HAVE TO BE REPLACED TO REPAIR THE FUEL GAUGE FAILURE. THE MULTI FUNCTION SWITCH WOULD HAVE TO BE REPLACED THE REPAIR THE ELECTRICAL FAILURE WITH THE EXTERIOR LIGHTING AND WINDOWS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.
Jan 17, 2013
SERVICE BRAKES, HYDRAULIC,TRACTION CONTROL SYSTEM
3 complaints
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE TRACTION CONTROL AND THE ABS LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE THE ABS HUB ASSEMBLY WAS REPLACED, BUT THE FAILURE WAS NOT CORRECTED. THE TRACTION CONTROL AND THE ABS WARNING LIGHTS CONTINUED TO ILLUMINATE INTERMITTENTLY. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 85,000 AND THE CURRENT MILEAGE WAS 90,000.
Dec 30, 2011
HAVE HAD "TRACTION CONTROL" PROBLEMS FOR 2 YEARS. WAS TOLD MANY THINGS COULD CAUSE THIS. NOW DRIVING WITH NO TRACTION CONTROL AND NO ABS, JUST REGULAR BRAKES. HAVE REPLACED HUBS AND BRAKES. HAVE TO FILE FOR WAIVER FOR INSPECTION. WILL TRY REPLACING ABS PUMP NEXT IF CAN EVER AFFORD SUCH A BIG REPAIR. DANGEROUS ISSUE. *TR
Sep 29, 2010
ANTILOCKS AND TRACTION ACTIVATION. SOMETIMES THE VEHICLE WILL NOT STOP OR GO BECAUSE OF ANTILOCKS AND TRACTION ACTIVATION. ALL THE TIME THE DEALERSHIP WANTED TO REPLACE PARTS AT MY COST. WE TOOK IT TO A SERVICE GARAGE. *TR
Nov 25, 2009
SUSPENSION
3 complaints
I HAVE A 2002 CHEVY IMPALA. I HAVE SO MANY PROBLEMS WITH IS CAR SINCE THE MOMENT I DROVE IT OFF THE LOT. IN MY OPINION, THE WHOLE CAR SHOULD BE RECALLED. BUT, I AM ONLY GOING TO FILE A COMPLAINT ON MY CURRENT ISSUE. THIS IS THE SECOND TIME THIS HAS HAPPENED TO MY CAR. ABOUT A YEAR AGO, I STARTING HEARING A ROARING SOUND COMING FROM THE FRONT OF MY CAR WHEN I DROVE DOWN THE ROAD. IT WAS REALLY STRANGE BECAUSE IT SOUNDED LIKE THE ENGINE, BUT THE NOISE WAS NOT CAUSE FROM PUSHING THE GAS, JUST THE TIRES DRIVING DOWN THE ROAD. I TOOK IT TO A LOCAL AUTOMOTIVE CENTER. THEY INFORMED ME THAT IT WAS THE HUB BEARING LOCATED NEAR MY TIRE. THEY TOLD ME IT WAS SO BAD THAT MY TIRE WOULD HAVE FALLEN OFF WHILE DRIVING, WHICH COULD HAVE A CAUSED AN ACCIDENT. THEY FIXED IT, CHARGING ME $350. NOW, LAST MONTH (NOV 08), I STARTED HEARING THAT SAME NOISE. I ALREADY KNOW THAT IT'S THE SAME PROBLEM, BUT UNSURE IF ITS COMING FROM THE SAME SIDE OR NOT. IT IS SO BAD THAT WHEN I AM GOING AROUND A CURVE WHILE DRIVING, THE WHOLE CAR SHAKES AND RATTLES. I CANNOT AFFORD TO GET THIS FIXED AGAIN. I HAVE CHILDREN AND AM VERY CONCERNED FOR OUR SAFETY. I JUST THINK THAT THIS IS A VERY SERIOUS PROBLEM AND COULD BE DANGEROUS. I DO THINK THAT CHEVY SHOULD RECALL THIS. *TR
Dec 05, 2008
REAR WHEEL HUBS AND BEARINGS ARE MAKING NOISE. INSIDE THE HUB THERE IS A BEARING WHICH HOLDS THE TIRE/WHEEL ON, AND BOLTS TO THE REAR AXLE WERE CAUSING THE PROBLEM. THIS WHEEL ASSEMBLY WAS ALREADY REPLACED AT 60,000 MILES. THE ABS LIGHT AND SERVICE TRACTION SYSTEM LIGHT COMES ON AND OFF. CONSUMER HAS HAD THE BEARINGS REPLACED 2 MONTHS AGO AT CONSUMER'S EXPENSE. CURRENTLY, THE BEARINGS ARE IN NEED OF REPLACEMENT AFTER ON 6,000 OR 7, 000 MILES.*AK
Oct 01, 2004
WE PURCHASED THIS IMPALA LS WITH 90 MILES ON IT (AS IT WAS DRIVEN UP FROM A DEALER IN NEW JERSEY). SINCE THE FIRST DAY WE HAD THE VEHICLE THERE HAS BEEN A CLEARANCE PROBLEM - WHEN GOING UP OR DOWN A NORMAL GARAGE OR DRIVEWAY INCLINE AT THE SLOWEST SPEED (EVEN BELOW 5 MPH), THE CAR BOTTOMS OUT. WE HAVE ADVISED BOTH PAUL CONTE AND THE GM CHEVY DIVISION OF THIS IMMEDIATELY AND REPEATEDLY. THEIR RESPONSE WAS, THE VEHICLE HAD A DESIGN FLAW. WE DO NOT FEEL CHEVROLET'S DESIGN FLAW SHOULD BE THE CONSUMER'S ISSUE. THIS COULD BE A SAFETY ISSUE. *JB
Mar 18, 2003
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING
3 complaints
2002 CHEVROLET IMPALA I HAVE A 50 / 50 CHANCE OF GETTING THIS JUNK TO START. I HAVE TALKED TO THE DEALER AND ALL THEY WANT TO DO IS REPLACE THE BCM AND THE IGNITION, BUT JUDGING FROM THE OTHER COMPLAINTS ON THIS MODEL WHY SPEND THE MONEY IF IT IS NOT GOING TO FIX THE PROBLEM. SOME ONE SOME WHERE MUST KNOW HOW TO FIX IT, IT CAN'T BE THAT DIFFICULT. WHAT I HAVE BEEN DOING TO GET IT STARTED IS LEAVE THE KEY ON THE ON POSITION FOR A FULL TEN MINUTES UNTIL THE SECURITY LIGHT STOPS FLASHING 3 TIMES. IF YOU TRY AND START IT TO SOON YOU HAVE TO WAIT ANOTHER TEN MINUTES, THE GREAT PART ABOUT ALL THIS IS GM WANTS THE GOVERNMENT TO BAIL THEM OUT BECAUSE THEY ARE LOOSING MONEY, I WISH GM WOULD HELP BAIL ME OUT OF THIS PIECE OF JUNK, I'M LOSING MONEY TRYING TO KEEP THIS THING GOING. *TR
Nov 10, 2008
2002 CHEVROLET IMPALA WITH BAD INTAKE MANIFOLD GASKET AND BRAKES. CONSUMER WAS INFORMED THAT THE INTAKE MANIFOLD GASKET LEAK IS A COMMON PROBLEM IN THESE VEHICLES. BRAKES HAVE BEEN REPLACED THREE TIMES. HE STATES THAT THIS IS ALSO A COMMON PROBLEM. *KB THE CONSUMER STATED THE ROTORS WERE WARPED. THE ENGINE AND RADIATOR WERE REPLACED DUE TO A LEAK. *JB
Jul 09, 2008
THE CHECK ENGINE AND THE ABS BRAKING LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. DRIVER TOOK VEHICLE TO THE DEALER FOR INSPECTION, BUT MECHANIC COULD NOT DUPLICATE THE PROBLEM. DRIVER INFORMED THE MECHANIC THAT THIS PROBLEM HAS HAPPENED ON MORE THAN ONE OCCASION AND HAD NOT BEEN RESOLVED. *AK
Feb 10, 2005
STRUCTURE
3 complaints
I HAVE A 2003 CHEVY IMPALA AND IT IS A MAINTENANCE NIGHTMARE. THE LATEST ISSUE IS I HAVE FOUND A LARGE PUDDLE OF WATER ON THE PASSENGERS SIDE AFTER THE RAIN. A GOOGLE SEARCH SHOWS OTHERS ARE HAVING THE TROUBLE WITH VARIOUS YEARS. I AM TOLD THIS IS A COMMON PROBLEM WITH IMPALA'S AND IS REALLY UNACCEPTABLE. BESIDES HAVING TO REPLACE ALL THE HUBS, THE CAR LITERALLY ATE TIRES FOR THE FIRST 2 YEARS I OWNED IT BUT HAVE FOUND TIRES THAT LAST MORE THEN 4000 MILES AND LAST THE PAINT IS NOT STAYING ON THE CAR. I CANNOT FIND ANY RECALLS AND I KNOW SEVERAL TRUCKS THAT THE PAINT IS PEALING OFF AND THE OWNERS ARE TOLD TO BAD BY THE DEALER. I HOPE THERE ARE LOTS OF PEOPLE ARE COMPLAINING SO A RECALL CAN BE DONE. I COULD LITERALLY SWIM IN THE WATER FROM THE RAIN THAT CAME IN. OH ALMOST FORGOT THE DRIVERS SIDE POWER WINDOW IS RANDOMLY WORKING AS WELL. *TR
Sep 29, 2008
WATER LEAKING INTO PASSENGER COMPARTMENT THROUGH ROOF THROUGH TRIP COMPUTER. LEFT REAR DRAIN HOSE PINCHED CLOSED DURING ASSEMBLY. YEARS OF DIRT ACCUMULATION CLOGGED THE RESTRICTED HOSE CAUSING WATER OVERFLOW TO ENTER VEHICLE CABIN DURING HEAVY RAIN STORMS. *JB
Mar 22, 2006
THERE IS A KNOCKING NOISE COMING FROM THE ROOF TOP OF THE VEHICLE WHEN THE VEHICLE HAS SET IN PARKING WHEN THE TEMPERATURES ARE HIGH AND/OR HOT. DEALERSHIP IS AWARE OF PROBLEM. *AK *SCC
Jun 03, 2002
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
2 complaints
My vehicle caught on fire after I returned from it getting serviced by Pepboys in Phenix City Alabama. My car was only getting serviced for the A/C and once I returned home, my car caught on fire in our drive port.
May 25, 2021
I BOUGHT A 2002 CHEVY IMPALA AND GOT IT LOOKED AT BEFORE PURCHASE THE ONLY THING THAT POPPED UP ON THE CODE READER WAS THERE IS AN ELECTRICAL PROBLEM, SOMETIMES MY SIGNAL LIGHTS WORK SOMETIMES THEY DON'T, MY SPEEDOMETER DOESN'T LIGHT UP OR ANYTHING. I THEN START TO SMELL GAS WHEN I TURN ON THE HEAT OR AIR IT'S UNBEARABLE. I THEN PROCEEDED TO CHECK FOR ANY RECALLS AND THERE ARE A FEW DEALING WITH THE ENGINE COOLING AND EXHAUST/GAS LEAK ALONG WITH ELECTRICAL ISSUES. THEY SAID THE CAR COULD CATCH ON FIRE AT ANY TIME. I HAVE TWO TODDLERS SO THERE IS NO WAY THAT THIS IS A SAFE CAR.
Dec 16, 2019
POWER TRAIN,ENGINE
2 complaints
SUPPOSEDLY THE COOLING SYSTEM WAS FIXED IN 2003 BUT IT STILL TELLS ME THAT MY COOLANT IS LOW AND IT LEAKS. I AM THE SECOND OWNER OF THIS CAR AND HAVE ONLY HAD IT SINCE SEPTEMBER OF 2019. ALSO THE TRANSMISSION HAS A DELAYED SHIFT FROM 1ST TO SECOND.
Mar 31, 2020
I WAS DRIVING THE VEHICLE AND WHEN I CAME TO A STOP TO PUMP GAS I LEFT THE KEYS IN THE IGNITION I PLACED THE CAR IN PARK. I TURNED AROUND TO PLACE THE PUMP INTO THE GAS GAUGE AND MY CAR WAS ROLLING DOWN THE HILL AND I HAD TO CHASE THE CAR OPEN THE DOOR AND STOP THE CAR. WHEN I GOT THE CAR TO A HALT POSITION. I TRIED TO TAKE THE KEY OUT THE IGNITION AND COULDN'T GET THE KEY OUT THE IGNITION. ONCE I WAS ABLE TO GET THE KEY, THE KEY SLOT WAS TURNED AT 3:00 POSITION AND NOT A 12:00 POSITION WHEN A KEY IS REMOVED FROM A IGNITION. AFTER THE KEY WAS REMOVED THE CAR STARTED TO ROLL AGAIN AND I HAD TO PLACE THE "EMERGENCY BRAKE" ON TO KEEP THE CAR FROM ROLLING. ONCE I TRIED TO TURN THE CAR BACK ON AFTER PUMPING THE CAR STARTED UP AND I PLACED IT IN DRIVE PRESSED THE GAS PEDAL AND CAR STALLED, I PLACED THE CAR IN REVERSE AND PRESSED THE GAS PEDAL AND THE CAR STALLED. MY CAR HAS NOT WORKED SINCE. *TR
Jun 05, 2014
STEERING,ELECTRICAL SYSTEM,ENGINE
2 complaints
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING OIL, FUEL, AND POWER STEERING FLUID. IN ADDITION, THE VEHICLE FAILED TO START AND THE ENGINE, TRACTION CONTROL, AND POWER STEERING WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V400000 (ELECTRICAL SYSTEM) AND 15V701000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 118,000.
Feb 01, 2019
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE IGNITION FAILED TO TURN TO THE ON POSITION AND THE STEERING WHEEL DID NOT LOCK WHILE THE VEHICLE WAS TURNED OFF. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE IGNITION SWITCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
May 11, 2015
VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)
2 complaints
ABS SYSTEM IS FAULTY RIGHT SIDE KEEPS COMING UP WITH CODES "C1233 AND C11226" THIS HAPPENED WHILE I WAS DRIVING THE VEHICLE NOT APPLYING BREAKS.WE HAVE REPLACED THE HUB ASSEMBLY ON BOTH SIDES EVEN THOUGH THESE CODES ARE FOR THE RIGHT SIDE. STILL DIDN'T HELP.
Mar 03, 2016
THE CATALYTIC CONVERTER CAUSED THE CAR ENGINE TO TURN OFF IN THE MIDDLE OF THE ROAD. THE CAR WAS HAVING ACCELERATION PROBLEMS GETTING TO JUST 25-30 MPH AND WHILE DRIVING IT, THE ENGINE TURNED OFF AND TOOK SEVERAL ATTEMPTS TO RESTART IT. AFTER A COUPLE MONTHS, I FOUND ONLINE THAT LETTERS (SPECIAL POLICY NUMBER 05551) WERE SUPPOSEDLY SENT OUT TO IMPALA OWNERS FOR AN EXTENDED WARRANTY FOR THIS FAULTY PART. I'M THE SECOND OWNER OF THIS CAR SO I WASN'T AWARE OF THIS AND JUST GOT IT REPLACED IN OCTOBER. A CHEVY DISTRICT SPECIALIST SAID THE CAR WAS BOUGHT 18 DAYS BEFORE THIS WARRANTY COVERAGE AND I WAS 2 YEARS OUTSIDE OF IT BECAUSE I'M THE SECOND OWNER. THE CAR IS IN GREAT CONDITION AND LESS THAN 84,000 MILES ON IT AS OF TODAY. I'M NOT SURE WHAT WARRANTS A RECALL, BUT SEVERAL SITES HAVE CUSTOMERS SAYING THEY'VE HAD TO REPLACE THIS PART MULTIPLE TIMES ON THEIR CARS BECAUSE GM SOLD A CAR WITH A FAULTY DESIGN. *TR
Nov 02, 2012
FUEL SYSTEM, GASOLINE,ENGINE
2 complaints
MY SON WENT TO JUMP START THE CAR AND WHEN HE TRIED TO START IT THE ENGINE BLEW UP . THE INTAKE MANIFOLD FLEW OFF IN MULTIPLE PIECES. HAD CAR TOWED TO MY MECHANIC AND FOUND OUT THE CYLINDER WAS DEAD DUE TO THE EXPLOSION. THOUGH WELL THE CAR HAD A LOT OF MILES, SO I THOUGHT IT WAS JUST ITS TIME. SO WE DECIDED TO BUY A RE-MANUFACTURED MOTOR BECAUSE WE HAD PUT SOME WORK INTO THE CAR AND MY SON AND I THOUGH THAT WOULD BE A GOOD CHOICE. EVERYTHING WAS GREAT WITH THE NEW MOTOR TILL NOVEMBER 30TH 2014 WHEN WE NEEDED TO JUMP START THE CAR, AND THE ENGINE BLEW AGAIN THIS TIME TAKING OUT THE FUEL LINE ALONG WITH THE NEW INTAKE MANIFOLD AND THE ENGINE COVER. THE CAR STARTS ON FIRE AND LUCKILY THE FLYING PARTS MISSED MY SONS GIRL FRIEND BY INCHES AS THEY FLEW BY HER.SO I KNOW NOW SOMETHINGS UP. AND I FIND THAT GM HAD DEFECTIVE FUEL REGULATORS THAT WERE RECALLED (04V090000 RECALL#) ON THE 2000 MODELS WITH THE 3800 SERIES 2 ENGINE. NOW I KNOW WHY MY ENGINE BLEW BECAUSE THE FUEL REGULATORS ARE POOR DESIGN. NO CAR NO MATTER HOW OLD ARE HOW MANY MILES SHOULD BLOW AN ENGINE WHEN YOU JUMP START IT. BATTERIES YES ENGINES I WOULD THINK NEVER BUT WHAT HAPPEN TO ME IS THE SAME AS THE RECALL NOTICE AND I AM THANK FULL NO ONE WAS HURT. *TR
Dec 24, 2014
MY GAS GAUGE STOP WORKING AND I WAS NOT ABLE TO TELL HOW MUCH GAS WAS IN THE VEHICLE. FUEL GAUGE READ INACCURATELY. I WOULD PUT GAS IN THE CAR AND FILL UP TANK AND BARELY DRIVE MORE THAN 20 MILES AND THE FUEL GAUGE WOULD INDICATE "EMPTY". I WAS TOLD BY PENSKE THAT THEY WERE UNSURE AS TO WHAT WOULD CAUSE THIS ISSUE AND THAT I WOULDN'T BE ABLE TO GET THE ISSUED REPAIRED. I HAVE RAN OUT GAS SEVERAL TIMES SINCE THE FIRST INCIDENT. *TR
Jun 05, 2014
STEERING,ELECTRICAL SYSTEM
2 complaints
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING AND THE POWER STEERING FAILED. THE CONTACT HAD TO SHIFT INTO NEUTRAL IN ORDER TO RESTART THE VEHICLE. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNAVAILABLE.
Oct 14, 2014
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT ATTEMPTED TO EXIT HIS VEHICLE, BUT WAS LOCKED INSIDE THE PASSENGER COMPARTMENT. THE RADIO DISPLAYED "LOCKED" AND HE COULD NOT EXIT THE VEHICLE THROUGH THE DOORS NOR THE WINDOWS BECAUSE THE ELECTRICAL SYSTEM FAILED. THE REPRESENTATIVE AT THE DEALER STATED THAT HE OWNED THE SAME YEAR, MAKE, AND MODEL VEHICLE AND HAD EXPERIENCED THE SAME FAILURES. THE DEALER DIAGNOSED THE VEHICLE WITH AN ELECTRICAL SYSTEM DEFECT AND REPAIRED IT AT THE ESTIMATED COST OF OVER $1,400. THE FAILURE PERSISTED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER. THEY REPLACED THE KEY SWITCH AT THE COST OF $492.13 THE FAILURE MILEAGE WAS 32,301 AND CURRENT MILEAGE WAS 32,328. UPDATED 020209 *BF THE WINDOWS WOULD NOT ROLL DOWN. UPDATED 02/03/09. *JB SEVERAL COMPONENTS WITHIN THE ELECTRICAL SYSTEM WERE REPLACED AND THE SECURITY LIGHT ILLUMINATED TWICE. UPDATED 02/20/09. *JB THE CONSUMER WAS INFORMED AN INTERMEDIATE SHAFT WAS NEEDED AT A COST OF $300.00. WHEN THE STEERING WHEEL WAS TURNED, IT MADE STRANGE NOISES AS IF IT WERE ABOUT TO BREAK. UPDATED 0423/10.*JB UPDATED 04/29/10.*JB
Sep 26, 2008
SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM
2 complaints
ABS LIGHT ABS/TRACTION CONTROL LAMP. *TR
May 27, 2014
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED WHEN THE SECURITY WARNING LIGHT WAS ILLUMINATED, THE VEHICLE WOULD NOT START. THE CONTACT STATED THAT IF THE VEHICLE WAS BEING DRIVEN WHILE THE WARNING LIGHT WAS ILLUMINATED, THE VEHICLE WOULD CONTINUE TO DRIVE BUT IF TURNED OFF, THE CONTACT WOULD HAVE TO HAVE TO WAIT THIRTY MINUTES BEFORE BEING ABLE TO RESTART THE VEHICLE. THE DEALER REPLACED THE STARTER TO NO AVAIL AND ADVISED THE CONTACT THAT HE WAS UNABLE TO DETERMINE WHAT WAS CAUSING THE FAILURE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 106,000 AND THE CURRENT MILEAGE WAS 107,000. UPDATED 03/22/11*LJ THE CONSUMER ALSO STATED THE BRAKES NEEDED TO BE REPLACED EVERY OTHER YEAR. THE CONSUMER HAS SINCE TRADED THE VEHICLE. UPDATED 05/06/11
Oct 27, 2010
VISIBILITY/WIPER
2 complaints
GO TO START THE CAR, EVERYTHING APPEARS NORMAL, YOU TURN THE KEY AND NOTHING HAPPENS. THERE IS POWER TO EVERYTHING BUT DOES NOTHING WHEN YOU TURN THE KEY. NO CLICK OR CRANK SOUND AT ALL. HAPPENS OUT OF THE BLUE LEAVING YOU STRANDED. SOMETIMES IF YOU WAIT IT OUT ALL OF A SUDDEN IT WILL WORK LIKE NOTHING EVERY HAPPENED. VERY BAZAAR. MECHANICS UNABLE TO FIGURE IT OUT. THIS IS A CAR OUR DAUGHTER DRIVES AND HAS BEEN STRANDED ALONE AT NIGHT. THIS IS A SAFETY ISSUE. I GOGGLED THIS PROBLEM ONLINE AND FOUND HUNDREDS OF THE SAME COMPLAINT. THE OTHER PROBLEM IS THE WIPERS STAY IN UP POSITION ON THE WINDSHIELD WHEN YOUR TURN THEM OFF AFTER IT SNOWS. SEVERAL THOUSAND COMPLAINTS ABOUT THIS PROBLEM ON LINE AS WELL. CAUSES A VISIBILITY ISSUE.. VERY DANGEROUS! *TR
Apr 20, 2013
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 20 MPH, THE REAR WINDSHIELD SUDDENLY SHATTERED. THE VEHICLE WAS TAKEN TO A WINDOW REPAIR SHOP WHERE THE MECHANIC REPLACED THE REAR WINDSHIELD. THE CONTACT STATED THAT THE DEFROSTER MAY HAVE CAUSED THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.
Dec 11, 2012
EQUIPMENT,TRACTION CONTROL SYSTEM
2 complaints
MY 2002 CHEVY IMPALA 3.8L V-6 HAS A PROBLEM WITH THE TRACTION CONTROL ENGAGING WHEN BRAKING IN TURNS TO THE LEFT. THIS CAUSES THE BRAKES TO SLIP AND GRIND. A HUMMING SOUND CAN BE HEARD WHEN THIS OCCURS. THE TRACTION CONTROL AND SOMETIMES THE "CHECK ABS " LIGHT BECOMES ILLUMINATED AT THE SAME TIME. THE CAR HAS BEEN TAKEN TO A LOCAL CHEVY DEALER FOR REPAIR. BOTH RIGHT AND LEFT FRONT WHEEL HUB ASSEMBLIES WERE REPLACED. I REQUESTED A CHECK OF WIRING HARNESSES TO SEE IF THERE WAS DETERIORATION. NONE WAS APPARENTLY FOUND BY THE SHOP. I'M AFRAID TO DRIVE THIS CAR OR ALLOW OTHERS IN MY FAMILY TO DRIVE IT INCASE THE BRAKES CAN'T ENGAGE PROPERLY. FROM READING ONLINE ACCOUNTS OF OTHER DRIVERS, I AM NOT THE ONLY ONE WITH THIS PROBLEM WITH A CHEVROLET OF THIS MODEL. AFTER HAVING THE RIGHT FRONT HUB ASSEMBLY REPLACED, I THOUGHT IT WAS FIXED. THEN AFTER HAVING THE LEFT FRONT REPLACED AS WELL TO THE TUNE OF AROUND $500.00 A PIECE, I THOUGH THE PROBLEM WAS FIXED. NOT SO. WHERE DOES THIS END. I URGE YOU TO LOOK INTO A RECALL OF THIS MODEL AND HAVE GM ULTIMATELY FIX THIS PROBLEM AND AVOID ALLOWING FOR A POSSIBLE ACCIDENT WITH INJURIES OR DEATH. *TR
Jul 31, 2010
TRACTION FREQUENTLY ACTIVATES. "SERVICE TRACTION SYSTEM" AND "ABS" LIGHTS COME ON FREQUENTLY. LAST SPRING AND SUMMER, MY MECHANIC REPLACED A COUPLE OF PARTS BUT IT DID NOT RESOLVE THE PROBLEM. I CAN NOT TELL YOU EXACTLY WHAT THOSE PARTS WERE WITHOUT FINDING MY RECEIPTS FOR THE WORK. LAST SPRING AND SUMMER, THE TRACTION DID NOT ACTUALLY ACTIVATE BUT THE LIGHT DID COME ON. DIAGNOSTIC WAS DONE SEVERAL TIMES WITH NO RESULTS EXCEPT FOR A COUPLE OF TIMES. I HAD THE BODY MODULE REPLACE LAST FALL. I HAD NO PROBLEMS FOR ABOUT A MONTH BUT PROBLEMS STARTED PERIODICALLY AND ARE GRADUALLY INCREASING. I DO NOT UNDERSTAND WHY THERE HAS NOT BEEN A RECALL. WITH THE TIRES SPINNING LIKE THAT, IT COULD BE DANGEROUS. AFTER STOPPING AT A STOP LIGHT OR STOP SIGN OR MAKING A TURN, MY TRACTION SOMETIMES ACTIVATES. *TR
Jul 27, 2009
EXTERIOR LIGHTING,EQUIPMENT
2 complaints
BOTH THE HAZARD AND TURNING SIGNAL LIGHT STARTED ACTING FUNNY AND THEN STOP WORKING AT THE SAME TIME CHANGED THE HAZARD SWITCH IT STARING WORKING AGAIN AND CHANGED THE TURNING SIGNAL LEVER THE TURNING SIGNAL STILL DOES NOT WORK.*CW
Jan 27, 2010
I HAVE A 2002 CHEVY IMPALA LS AS OF 05-16-08 THE HEADLIGHTS BLINK ON AND OFF. ON 05-18-08 THEY WENT COMPLETELY OUT WHILE DRIVING AT NIGHT. THE FOLLOWING EVENING I ONLY HAVE HIGH BEAM LIGHTS, NO LOW BEAM. I CAN DRIVE IN LOW LIGHT OR DARK CONDITIONS. LOCAL MECHANIC STATED IT WAS THE MULTI SWITCH ON THE STEERING COLUMN AND THE PART WAS $300-$400 DOLLARS. HE STATED THAT HE HAS HAD MANY IMPALA CUSTOMERS WITH THE SAME ISSUE AND HE STATED THAT IT SHOULD BE A RECALL DUE TO THE SAFETY ISSUE. *TR
May 20, 2008
STEERING,ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM
2 complaints
WE ARE THE OWNERS OF A 2002 CHEVROLET IMPALA LS. WE PURCHASED THE CAR NEW IN OCTOBER OF 2001. IT HAS BEEN LIGHTLY DRIVEN AND WELL MAINTAINED. IT HAS HAD TWO MAJOR REPAIRS; THE FIRST BEING A RECALL OF THE STEERING SYSTEM, THE SECOND, A FAILURE OF THE CATALYTIC CONVERTER WHICH WAS COVERED UNDER FEDERAL LAW AND REPLACED. TODAY, I FOUND OUT THAT THERE IS A SAFETY RECALL FOR POSSIBLE FIRE FROM DRIPPING OIL. THAT IS THE BASIC HISTORY. FOR ABOUT A YEAR AND A HALF, WE HAVE HAD A FRIGHTENING ISSUE WITH THE CAR. YOU TURN THE KEY AND NOTHING. A LIGHT THAT SAYS "SECURITY" FLASHES THREE TIMES OVER AND OVER AND YOU CANNOT START THE CAR FOR TEN MINUTES. GM'S PASSLOCK SYSTEM, WHICH I BELIEVE MALFUNCTIONS, THINKS THE CAR IS BEING STOLEN. TEN MINUTES LATER, YOU CAN START THE CAR. THE PROBLEM IS EVEN IN THE MANUAL FOR THE CAR. GM ADMITS THAT, BUT THEY SAY IT SHOULDN'T HAPPEN AS MUCH AS I HAVE IT HAPPEN, LIKE ONE TIME IS OK, BUT THE 5-6 TIMES OUT OF 10 THAT MY CAR WON'T START IS EXCEPTIONAL. TEN MINUTES IS A LONG TIME WITH A SICK CHILD, ALONE IN A DARK PLACE AT NIGHT, IN AN EMERGENCY OF ANY KIND. IT IS A TERRIFYING SAFETY ISSUE AND I HAVE READ THOUSANDS OF COMPLAINTS ALL OVER THE INTERNET. GM OFFERED ME A COUPON TOWARDS A NEW CAR. I KNOW THIS IS A KNOWN PROBLEM BECAUSE IT IS IN THE MANUAL AND PEOPLE ARE FRIGHTENED AND SCARED ABOUT IT. THIS SHOULD HAVE BEEN A RECALL A LONG TIME AGO SINCE PEOPLE ARE BEING STRANDED WITH A CAR WITH NO FUEL SUPPLY. DUE TO THE CAR'S COMPUTER SOMEHOW MALFUNCTIONING AND THINKING THE CAR IS BEING STOLEN, THE PASSLOCK SYSTEM REACTS BY CUTTING OFF FUEL SUPPLY FOR A DESIGNATED PERIOD OF TIME, IN THIS CASE, 10 MINUTES EXACTLY. GM SHOULD BE ASHAMED OF THEMSELVES FOR HAVING THIS ISSUE AND DOING NOTHING. *TR
May 06, 2009
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THREE DAYS AFTER THE VEHICLE WAS PURCHASED, THE CONTACT FELT A HARD VIBRATION IN THE AXLE AND ALSO HEARD A CRACKING NOISE ON THE DRIVER SIDE OF THE VEHICLE. THE FAILURE OCCURRED WHILE DRIVING 40 MPH. THE OIL LIGHT ILLUMINATED AND THE OIL WAS CHANGED AT 104,000 MILES. BEFORE THE OIL CHANGE, THE MECHANIC STATED THAT THE OIL HAD NEVER BEEN CHANGED AND THAT A NEW RACK AND PINION AND SERPENTINE BELT WERE NEEDED. THE CONTACT ALSO EXPERIENCED ELECTRICAL FAILURE THAT CAUSED THE VEHICLE TO SHUT OFF COMPLETELY. THE DEALER WOULD NOT GIVE HER A CARFAX REPORT AFTER ONE WAS REQUESTED. THE POWERTRAIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 100,979 AND CURRENT MILEAGE WAS 105,840.
Mar 18, 2008
AIR BAGS,SEAT BELTS
2 complaints
OUR SON WAS GOING APPX 35 MILES AN HOUR AND MY HUSBAND WAS IN THE PASSENGER FRONT SEAT. A DRUNK DRIVER PULLED OUT OF AN APARTMENT COMPLEX, LITERALLY ON TOP OF MY HUSBANDS CAR - HITTING THEM ON THE FRONT RIGHT SIDE. THE AIRBAGS DID NOT DEPLOY AND MY HUSBANDS SEAT BELT DID NOT HOLD. HE WAS IN PERFECT HEALTH BEFORE THIS ACCIDENT AND IS NOW A PARTIAL FUNCTIONING QUADRIPLEGIC. ALL BECAUSE OF DEFECTED AIR BAGS!!! I REALIZED ALSO, THIS IS NOT THE FIRST TIME SOMEONE'S SEAT BELT DID NOT HOLD!! *TR
Mar 14, 2008
I WAS INVOLVED IN A REAR-END COLLISION. THE AIR BAGS DID NOT DEPLOY (EXPECTED) AND THE SHOULDER RESTRAINT DID NOT PREVENT MY HEAD AND BODY FROM GOING FORWARD AND STRIKING THE STEERING WHEEL (UNEXPECTED.) I RECEIVED INJURIES AS A RESULT OF MY FOREHEAD STRIKING (I ASSUME) THE STEERING WHEEL. *NM
Jan 09, 2006
EXTERIOR LIGHTING,INTERIOR LIGHTING
2 complaints
HEADLAMPS AND INTERIOR LIGHTING APPEARED TO HAVE A SHORT IN THEM. HAVE BEEN TRAVELING AT NIGHT AT 55 MPH AND DIMMED THE LIGHTS FOR ONCOMING TRAFFIC WHEN ALL LIGHTS EXCEPT THE FOG LIGHTS COMPLETELY WENT OUT. CONTINUOUS FIDDLING WITH SWITCHES FINALLY MADE THEM COME BACK ON. ALSO, LIGHTS WILL NOT ALWAYS COME ON AT NIGHT WITHOUT CONTINUOUS FIDDLING WITH SWITCHES. OCCURS 5 DAYS OUT OF 7 IN EVERY WEEK.*AK
Jun 19, 2007
WHILE DRIVING ON A TWO LANE HIGHWAY DASHBOARD LIGHTS AND HEAD LIGHTS WENT OUT WITHOUT. THE CONSUMER HIT THE DIMMER SWITCH AND THE LIGHTS CAME BACK ON. THE OCCURRED AGAIN BEFORE THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER REPLACED A MODULE IN THE STEERING COLUMN. THUS FAR, THE FAILURE HAD NOT RECURRED. *AK *SC
Nov 15, 2004
ENGINE AND ENGINE COOLING,POWER TRAIN
2 complaints
IN JANUARY 2006 MY 2002 IMPALA LOSS POWER. I WAS GOING UP A VERY SMALL HILL AND I DIDN'T THINK I WAS GOING TO MAKE IT UP. I TOOK MY CAR TO MY LOCAL MOM AND POP'S GARAGE AND THEY PUT IT ON THE COMPUTER. IT SHOWED THAT THE CATALYTIC CONVERTER WAS BAD EVENTHOUGH THE CHECK ENGINE LIGHT DID NOT COME ON. I HAD THEM REPLACE NOT KNOWING THAT THE CAR WAS STILL UNDER WARRANTY FOR EMISSIONS AND THEY DIDN'T USE A GM PART. A FEW MONTHS LATER, THE CHECK ENGINE LIGHT DID COME ON. AGAIN IT SHOWED THE CATALYTIC CONVERTER AS THE PROBLEM. THE SERVICE TECHNICIAN SAID HE HAD NEVER HAD ANY PROBLEMS WITH PUTTING A NON-DEALER PART ON A CAR BEFORE BUT DID REPLACE THE CONVERTER ONCE AGAIN WITH A NON-GM PART IN CASE THE FIRST ONE HAPPENED TO BE A BAD PART. A COUPLE OF MONTHS LATER THE CHECK ENGINE LIGHT IS BACK ON. TOOK IT TO THE DEALERSHIP AND THE CATALYTIC CONVERTER SHOWS AS WELL AS THE TRANSMISSION. OF COURSE, THEY WOULDN'T MAKE GOOD ON THE CATALYTIC CONVERTER BY THIS TIME BECAUSE IT WAS OUT OF WARRANTY AND IT WASN'T THE ORIGINAL GM PART. I WAS TOLD THAT IT WOULD COST $775 JUST FOR THEM TO LOOK AT THE TRANSMISSION. I CANNOT AFFORD THIS AND JUST BROUGHT THE CAR HOME. I'M STILL DRIVING IT BUT IT'S WORSE AND WORSE EVERY DAY. I WOULDN'T TRUST DRIVING THIS CAR VERY FAR. I'VE READ MANY COMPLAINTS ON THE CATALYTIC CONVERTER & THE TRANSMISSION THAT YOU WOULD THINK GM WOULD HAVE TO STEP UP AND DO SOMETHING. AT THIS POINT I WOULD NEVER PURCHASE ANOTHER GM VEHICLE AND MY HUSBAND IS DIEHARD GM. I'VE TAKEN VERY GOOD CARE OF THIS CAR HOPING THAT IT WOULD LAST UNTIL MY DAUGHTER STARTS DRIVING AND I COULD HAND IT TRUSTINGLY DOWN TO HER BUT THAT'S NOT GOING TO BE THE CASE. MY HUSBAND DOESN'T TAKE CARE OF HIS TRUCKS LIKE I WOULD AND HE STILL HAS A 1995 THAT RUNS GOOD.
Dec 29, 2006
LOUD "THUMPING" NOISE COMING FROM LOWER ENGINE AREA. ECHANIC DIAGNOSED PROBLEM. FLY WHEEL DISINEGRATED. POORLY MANUFACTURED PART. *AK ONE MONTH LATER "LOW COOLANT" ENGINE LIGHT CAME ON. MECHANIC DIAGNOSED PROBLEM AS BAD INTAKE VALVE SEAL. POOR QUALITY GM PART. BOTH PARTS REPLACED AND REPAIRED AS RECOMMENDED.
Oct 19, 2004
SERVICE BRAKES, HYDRAULIC,POWER TRAIN
2 complaints
2002 IMPALA BREAKING SYSTEM AND TRANSMISSION ARE DEFECTIVE. THE BRAKING CALIPERS ON THE BACK DISC ON THE DRIVERS SIDE HOLDS LESS THAN ONE INCH OF THE DISC. *TS THE OTHER THREE CALIPERS GO ALL THE WAY NORMALLY. THIS HAS RESULTED IN LESS BRAKING CAPACITY ON ONE SIDE. THE TRANSMISSION ROLLS WHEN ON A HILL. THE CONSUMER CONTACTED THE MANUFACTURER BUT THEY REFUSED TO PROVIDE ANY ASSISTANCE BECAUSE THE WARRANTY HAD EXPIRED. *NM
Mar 09, 2006
2002 IMPALA BRAKING CALIPERS ON THE BACK DISC ON THE DRIVERS SIDE HOLDS LESS THAN ONE INCH OF THE DISC. TRANSMISSION ROLLS IN THE DIRECTION OF THE SLOPE OF THE ROAD. *TS THE CALIPERS ON THE REAR DISC ON THE DRIVER'S SIDE HOLDS LESS THAN ONE INCH OF THE DISC. THE OTHER THREE CALIPERS GO ALL THE WAY NORMALLY. THIS HAS RESULTED IN LESS BRAKING CAPACITY ONE ONE SIDE. THE CONSUMER CONTACTED THE DEALER. SINCE THE WARRANTY HAD EXPIRED THE CONSUMER WOULD HAVE TO PAY FOR REPAIRS. *NM
Mar 02, 2006
LATCHES/LOCKS/LINKAGES
2 complaints
POWER DOOR LOCKS ON MY 2002 IMPALA STILL ARE NOT FUNCTIONING PROPERLY AND HAVEN'T BEEN SINCE SHORTLY AFTER CAR WAS PURCHASED. SUPPOSED TO LOCK WHEN TAKING CAR OUT OF PARK. DEALER HAS ATTEMPTED TO FIX PROBLEM NUMEROUS TIMES BEFORE , AND IT HAS BEEN A TEMPORARY FIX AS THE PROBLEM CONTINUES TO RESURFACE INTERMITTENTLY. THIS SAFETY FEATURE IS NOT RELIABLE. *NLM
Apr 10, 2003
WAS TRAVELING APPROX. 25 - 30 MPH ON A STRAIGHT AND LEVEL ROADWAY WHEN HOOD POPPED UP, CAUSING HOOD TO BEND.*AK
Jul 13, 2002
SUSPENSION,ELECTRICAL SYSTEM,WHEELS
1 complaint
Power windows fail at times Blinkers fail at times Front hub assembly damage Front calipers are damaged and affect steering These are available for inspection. There are huge safety risks with all of these compromised issues. Last inspection is unknown. No known warning lamps present.
May 23, 2025
ENGINE,FORWARD COLLISION AVOIDANCE
1 complaint
I JUST PURCHASED THIS 2002 CHEVY IMPALA WHICH CAME WITH THE IMPORTANT VEHICLE SAFETY RECALL AND I WOULD NEED THE PROBLEM FIXED. NHTSA 15V-701 IM ACTUALLY NOW SCARED TO DRIVE IT/
Nov 09, 2020
STRUCTURE,SEATS
1 complaint
THE SPRING ON THE DRIVER SEAT BROKE NOT VERY HEAVE PEAPLE DRIVING THE CAR. BODY OF THE CAR I HAVE 2 IMPALAS 2002 AND 2004 BOTH ARE RUSTING UNDER THE DOORS AND AT THE QUARTER PANELS I LOOK AT ALL IMPALAS AROUND THE AGE OF BOTH OF MINE AND 90% OF THE ARE RUSTING IN THE SAME SPOTS. MY CARS WERE RUSTPROOFED AND UNDERNEITH IT IS A MESS YOU CANT HARDLY GET A JACK UNDER BOTH OF THEM. I KEEP THEM GARAGE KEPT SINCE WE GOT BOTH OF THE I WILL NEVER OWN A IMPALA AGAIN.
Sep 12, 2018
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
ABS IS KICKING BACK AND TRACTION CONTROL IS COMING ON FOR NO GIVEN REASON MAKING STOPPING THE CAR INCREASINGLY HARD AT SLOW SPEEDS. INEVITABLY CAUSING THE ABS AND SERVICE TRACTION CONTROL LIGHTS TO COME ON THE LIGHT IS NOW STAYING ON AS SOON AS THE CAR IS TURNED ON. TOOK THE CAR TO THE SHOP TO ATTEMPT TO FIND THE PROBLEM BEING TOLD IT IS AN ELECTRICAL GROUNDING PROBLEM ALSO MAKES THE HEADLIGHTS FLICKER WHEN DOING THIS
Jul 19, 2018
ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
"TAKATA RECALL" I AM HAVING PROBLEMS WITH MY SECURITY SYSTEM. AT RANDOM TIMES MY CAR WILL NOT START AND THE SECURITY LIGHTS UP ON MY DASH. I HAVE TO WAIT ABOUT 10-15 MINUTES AFTER THE INITIAL START BEFORE IT WILL FINALLY START UP. ONCE IT DOES IT RUNS JUST FINE UNTIL THE NEXT TIME. THIS IS VERY ANNOYING AND SUCH AN INCONVENIENCE AS WELL AS NOT SAFE. I WAS LEAVING FROM TAKING MY SON TO THE ER ONE MORNING AT LIKE 3AM AND IT DONE THIS. SO I AM SITTING AN THE ER PARKING LOT WITH A SICK 2 YEAR OLD AT 3AM. THANK GOD IT WASN'T WHEN I HAD TO TAKE HIM IN. WHAT IF I WOULDN'T HAVE MADE IT AND SOMETHING WORSE COULD HAVE HAPPENED TO MY CHILD. THIS NEEDS TO BE RECALLED AND FIXED. I HAVE SEEN NUMEROUS COMPLAINTS ON THIS.
Jul 07, 2017
ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
CHEVROLET IMPALA ENGINE COLD PARKED IN DRIVEWAY STARTED THE CAR AND THE ENGINE EXPLODED: FIRE STARTED UNDER HOOD. THE MANIFOLD EXPLODED
May 18, 2017
TRACTION CONTROL SYSTEM,SERVICE BRAKES
1 complaint
I HAVE BEEN HAVING PROBLEMS WITH THE TRACTION CONTROL SYSTEM ON MY 2002 CHEVY IMPALA FOR THE LAST FIVE YEARS. ON DECEMBER 16TH I WAS INVOLVED IN A COLLISION WITH ANOTHER VEHICLE WHEN I COULD NOT STOP ST A RED LIGHT. TRACTION LIGHT KEPT COMING ON AND OFF ALL DAY. ABS PUMP WOULD RUN FOR NO REASON. AS I APPROACHED THE TRAFFIC LIGHT THE REACTION LIGHT CAME ON AGAIN AND MY BRAKES FAILED. CAUSING ME TO HO THROUGH THE RED LIGHT AND HIT CAR PASSING THROUGH INTERSECTION. *TR
Dec 19, 2016
AIR BAGS,ELECTRONIC STABILITY CONTROL (ESC),VISIBILITY/WIPER
1 complaint
TAKATA RECALL I WAS DROPPING MY DAUGHTER OFF AT THE BABYSITTERS HOUSE ON MY WAY TO A FUNERAL AROUND 10:30 ON SUNDAY OCTOBER 1, 2016. I PULLED OUT THE BABYSITTERS DRIVEWAY AND PROCEEDED TOWARDS BERKSHIRE STREET. MY CAR WAS IN MOTION AND BEFORE I MADE IT TO THE CORNER MY PASSENGER SIDE AIRBAG BURST OPEN MY DASHBOARD OPENED ALL THE WAY ACROSS TO DRIVER'S SIDE. MY RADIO BROKE OFF MY BUTTONS FLEW OFF THE DASH AND I COULDN'T TELL WHETHER IT WAS DUST OR SMOKE FROM THE AIRBAG. I WASN'T HURT BUT WHEN I INHALE MY CHEST HURT AND MY ASTHMA FLARED UP AND MY RIGHT EAR IS IRRITATED. ALSO MY WINDSHIELD IS CRACKED ON THE PASSENGER SIDE. I DIDN'T HIT A BUMP OR CAR IT'S SMOOTH PAVEMENT I WAS CONFUSED AS TO WHAT CAUSED IT.
Oct 01, 2016
ELECTRICAL SYSTEM,SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING 60 MPH, THE VEHICLE STALLED WITHOUT WARNING, THE BRAKE PEDAL SEIZED, AND THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND LATER TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SECURITY SYSTEM SHUTDOWN AND NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000. PARTS DISTRIBUTION DISCONNECT.
Apr 19, 2016
WHEELS,SERVICE BRAKES
1 complaint
WE BOUGHT THIS 2002 CHEVROLET IMPALA IN APRIL OF 2002. FORTUNATELY, WE PURCHASED THE EXTENDED WARRANTY. WE HAVE HAD CONTINUOUS PROBLEMS WITH THE TRACTION CONTROL SYSTEM. INITIALLY, THE WARRANTY COVERED THE MALFUNCTIONS: WHEEL SENSORS, MODULES, BRAKE PUMP, WIRING, ETC. WERE REPLACED. SHORTLY AFTER EACH REPAIR, THE SYSTEM FAILED AGAIN. WHEN THE WARRANTY EXPIRED WE CONTINUED TO EXPERIENCE SYSTEM MALFUNCTIONS, REPLACING PART AFTER PART. TO DATE, OVER $3.5K HAS BEEN SPENT TO ATTEMPT TO FIX THIS POORLY DESIGNED AND INSTALLED SYSTEM. IT HAS BEEN OUT OF SERVICE FOR MORE YEARS, THAN IT HAS FUNCTIONED. IT HAS BEEN OUT FOR THE LAST 3 YEARS, BECAUSE WE CAN NOT PUT GOOD MONEY AFTER BAD. I RECENTLY CONTACTED GM CORPORATE WITH MY COMPLAINT AND THEY TOLD ME TO TAKE IT IN FOR SYSTEM DIAGNOSIS. SAME RESULT: BRAKE PUMP AND MODULE OUT, WITH POSSIBLE WIRING PROBLEMS AND WHEEL SENSORS. ESTIMATE TO TRY TO FIX: $2.5K. NO GUARANTEE IT WILL WORK. THIS MALFUNCTION OCCURS WITH NO WARNING: SOMETIMES UPON STARTING THE VEHICLE, WHILE DRIVING OR TURNING. I INVESTIGATED THIS PROBLEM ONLINE AND FOUND MANY OTHERS HAVE EXPERIENCED SIMILAR PROBLEMS, NOT BEING ABLE TO GET THEM FIXED PROPERLY. IT OCCURS IN IMPALAS AND MONTE CARLOS OF SIMILAR YEARS, 2002-2008. HOW CAN GM JUSTIFY SPENDING $6K TO MAINTAIN A SINGLE SYSTEM WHICH WORKS DIRECTLY WITH THE ABS BRAKE SYSTEM? MY CONTACT AT GM IS [XXX] 855.880.1500 EXT. [XXX]. CHEVROLET NEEDS TO DO A RECALL ON THIS FAULTY, POORLY ENGINEERED SYSTEM. PLEASE INVESTIGATE. THANK YOU. (I HAVE ATTACHED JUST A FEW OF THE MANY INVOICES I HAVE COLLECTED OVER THE YEARS FOR YOUR INSPECTION.) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mar 23, 2016
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,SERVICE BRAKES
1 complaint
CAR WAS PARKED I STARTED IT AND BEGAN DRIVING MY ABS JUST WENT CRAZY. THE PUMP WAS TRYING TO ENGAGE OVER AND OVER AGAIN EVEN WHILE DRIVING. WHEN I HIT THE ABS OFF BUTTON THIS PROBLEM CONTINUED. I FEEL THIS CAR COULD AT ANYTIME HAVE SOMETHING IN THE BREAK OR TIRE AREA JUST COMPELETLY FAIL. ALONG WITH ANOTHER LIST OF ISSUES INCLUDING BURNING OIL FROM THE GASKET. PLEASE TELL ME IF THERE IS ANYTHING THAT CAN BE DONE.
Mar 15, 2016
FUEL SYSTEM, DIESEL
1 complaint
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THERE WAS AN ABNORMAL FUEL ODOR IN THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 116,498. PARTS DISTRIBUTION DISCONNECT.
Feb 09, 2016
VISIBILITY,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING VARIOUS SPEEDS, THERE WAS A FAINT BURNING ORDER INSIDE THE VEHICLE WHILE THE HEAT WAS ACTIVATED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING), HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Jan 19, 2016
ENGINE AND ENGINE COOLING,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, IT WOULD FAILED TO START AND THERE WAS OIL LEAKING FROM THE ENGINE. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000. UPDATED 02/10/16*LJ *TR
Dec 21, 2015
STRUCTURE,UNKNOWN OR OTHER,ENGINE
1 complaint
GOT INTO THE CAR FROM WORK DROVE LESS THAN TWO MILES WENT IN THE HOUSE FOR ABOUT 20 MINUTES GOT BACK IN THE CAR DROVE ABOUT A MILE AND A HALF TO GET FOOD GOT BACK IN CAR RETURNED TO PRIOR LOCATION DELIVERY FOOD TO MY MOM WENT INSIDE HOUSE BOUT 5 MINUTES LATER A PASSERBY BANG ON THE DOOR TO NOTIFY US THAT THE CAR WAS ON FIRE USE A FIRE EXTINGUISHER COULDN'T PUT IT OUT PROCEEDED TO CALL THE FIRE DEPARTMENT
Sep 26, 2015
AIR BAGS,STRUCTURE
1 complaint
I WAS STANDING OUTSIDE OF THE VEHICLE, WATCHING THE GAUGES ON THE INSTAMENT CLUSTER GOING UP AND DOWN, LIKE THEY WERE LOOSING POWER, THEN BOTH AIR BAGS EXPLODED! ,SHATTERED THE WINDSHIELD AND DASHBOARD! I JUST CANT BELIEVE THAT HAPPENED IF I OR MY LOVED ONES HAD BEEN GOING DOWN THE ROAD!!! WELL I DONT WANT TO THINK ABOUT THAT BUT, THE PIONT IS THE SYSTEM FAILLED. AND IF I HAD HIT A WALL OR SOMETHING AND BEEN KILLED IT WOULD HAVE LOOKED LIKE THE AIR BAGS WORKED PROPERLY. THIS CAR WAS IN MY DRIVE IDELING , IN PARK NO ONE EVEN TOUCHING IT!
Jun 29, 2015
VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
I WAS STOPPED AT A STOP SIGN ON A DRY ROAD,WHEN I PRESSED THE ACCELERATOR THE CAR FELT LIKE THE ENGINE WAS GOING TO SHUT OFF AND IT WOULD BARELY MOVE. A FEW SECONDS LATER THE TRACTION CONTROL LIGHT AND ABS LIGHTS CAME ON. AFTER THE TRACTION CONTROL AND ABS LIGHTS CAME ON THE CAR WENT FINE.THIS IS NOT THE FIRST TIME THAT THIS HAS HAPPENED. ALSO SOMETIMES WHEN YOU STEP ON THE BRAKE PEDAL IT FEELS LIKE THERE IS NO PRESSURE ON THE PEDAL. WHEN THIS HAPPENS THE TRACTION CONTROL AND ABS LIGHTS COME ON AGAIN. THIS HAS HAPPENED SEVERAL TIMES IN THE PAST 2 YEARS AND I HAVE TAKEN MY CAR TO SEVERAL DIFFERENT AUTO MECHANICS. I HAVE REPLACED BOTH FRONT WHEEL HUB ASSEMBLIES AT LEAST 4 TIMES IN 2 YEARS. EACH AUTO MECHANIC WILL TELL YOU A DIFFERENT DIAGNOSIS WHEN I TAKE IT TO THE SHOP. I HAVE CONTACTED GM ABOUT THIS PROBLEM ABOUT 10 TO 12 MONTHS AGO AND THEY SAY THEY ARE NOT AWARE OF ANY PROBLEMS WITH THIS MODEL OF CAR. I DON'T KNOW WHAT ELSE TO DO TO RESOLVE THESE PROBLEMS WITH MY CAR. IT IS STARTING TO HAPPEN MORE OFTEN NOW, AND MY WIFE WILL NOT EVEN RIDE IN MY CAR ANYMORE BECAUSE SHE IS SCARED TO. I WOULD REALLY LIKE TO SEE AN INVESTIGATION STARTED INTO THIS MATTER. IF YOU GO TO SOME CHAT ROOMS ON THE WEB YOU WILL FIND MANY MANY PEOPLE HAVING THE SAME PROBLEMS WITH THEIR IMPALAS. THANK YOU FOR READING THIS COMPLAINT. *TR
Jun 29, 2015
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
YOU CAN BE DRIVING AT ANY SPEED AND ALL OF THE SUDDEN YOUR TURN SIGNALS STOP WORKING. THEY WILL WORK WELL FOR HOURS THEN WHEN YOU GO TO MAKE A TURN THEY EITHER WILL NOT TURN ON OR TURN ON FOR A COUPLE SECONDS AND THEN TURN OFF. IF YOU LIGHTLY TAP THE EMERGENCY FLASH BUTTON THEY WILL START WORKING AGAIN BUT IF YOU TAP THE EMERGENCY FLASH BUTTON TO HARD YOUR EMERGENCY FLASH LIGHTS TURN ON. IT REALLY CONCERNS ME WHEN I TRY TO MAKE A LEFT HAND TURN ON THE HIGHWAY IN THE FAST LANE AND THEY STOP WORKING. I FEEL THIS IS WORSE THEN THE KEY PROBLEM GM HAS HAD BECAUSE THEY WORK ON AND OFF AT ANY GIVEN TIME WITHOUT WARNING. I HAVE SPOKE WITH A NUMBER OF PEOPLE WITH THE SAME PROBLEM WITH THE TURN SIGNALS AND THEY HAVE ADVISED ME THAT IT WILL RUN ANYWHERE FROM THREE TO FOUR HUNDRED TO HAVE REPAIRED.
Jun 04, 2015
ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
1 complaint
THE CAR IGNITION SUDDENLY SHUT OFF AND THE POWER STEERING AND BRAKES FAILED ON A STEEP GRADE. (THE IGNITION RECALL HAD PREVIOUSLY BEEN PERFORMED ON THE VEHICLE, AND THE KEY FOB HAD BEEN REWORKED SO IT SHOULDN'T HAVE BEEN A IGNITION ISSUE). THE TRANSMISSION WAS SHIFTED INTO NEUTRAL AND THE CAR RESTARTED (WHILE STILL COASTING DOWN THE HILL) TO REGAIN CONTROL,THIS WAS REPEATED NUMEROUS TIMES UNTIL A SAFE PLACE TO PULL OFF WAS REACHED. THIS GRADE WAS EXTREMELY STEEP, THE ROAD HAD SWITCHBACKS , CLIFFS,AND NO GUARDRAIL, IT WAS A MIRACLE NO ONE WAS INJURED OR KILLED. THIS SAME VEHICLE HAD JUST HAD A DUPLICATE PROBLEM AND WAS REPAIRED AT THE DEALERSHIP IN JULY, LESS THAT 1000 MILES PRIOR TO THIS CURRENT EVENT. THE DEALER IN JULY REPLACED THE MAS SENSOR AND THE BATTERY AS THEY SAID THE MAS WAS CORRODED AND NEEDED TO BE REPLACED. THIS CURRENT EVENT WAS CAUSED BY THE MAP SENSOR AND THE MAIN COMPUTER ACCORDING TO THE DEALER. *TR
Jan 30, 2015
STEERING,POWER TRAIN,ENGINE
1 complaint
MASS AIR FLOW SENSOR MAF MALFUNCTION IF CORRODED OR DIRTY WILL CAUSE THE ENGINE TO STALL. ENGINE STALLING CAUSES LOSS OF POWER STEERING AND LOSS OF BRAKES. DISASTEROUS AT FREEWAY SPEEDS, INTERSECTIONS, OR IN ANY SITUATION REQUIRING STEERING OR BRAKING. THIS CAR MAF FAILED GOING DOWN A STEEP MOUNTAIN ROAD, THE DRIVER WAS ABLE TO STOP THE VEHICLE USING MANUAL BRAKE AND HAD IT TOWED TO THE DEALER FOR REPAIR. *TR
Nov 07, 2014
ELECTRICAL SYSTEM,AIR BAGS,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
I WAS DRIVING ON MAIN STREET IN RIO VISTA AND MY VEHICLE JUST SIMPLE SHUT OFF. THE CAR ROLLED AND HIT A PLANTER IN FRONT OF THE STORE AS I TRIED STEERING IT OUT OF THE STREET. WHEN I TRIED TO START IT AGAIN, THE IGNITION SWITCH WOULD NOT OPERATE. I CALLED THE AMICA ROADSIDE ASSISTANCE AND WAS TOWED TO ABEL CHEVROLET. THEY INFORMED ME THAT THIS PROBLEM WAS TYPICAL TO THIS YEAR VEHICLE AND THAT THE IGNITION SWITCH WOULD NEED TO BE REPLACED. THEY REPLACED IT AT A COST OF APPROXIMATELY $509.11 SINCE MY IGNITION HAS ALREADY BEEN REPLACED, DO I NEED TO TAKE IT BACK IN? ALSO WILL I BE COMPENSATED FOR THE COST OF THE REPLACEMENT? *TR
Sep 16, 2014
SUSPENSION,WHEELS,ENGINE
1 complaint
I WAS DRIVING WITH MY SON AND THE CAR JUST CUT OFF IN THE MIDDLE OF THE STREET. THANK GOD WE DIDN'T GET HIT. THE CAR CUT BACK ON BUT THAT WAS SCARY. IT (THE CAR) ALSO HAS SOME TYPE OF SECURITY FEATURE THAT WON'T ALLOW THE CAR TO START AT TIMES. *TR
Sep 15, 2014
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,EQUIPMENT,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE INTERMITTENTLY FAILED. IN ADDITION, THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH WHEN THE SERVICE ENGINE SOON WARNING LIGHT ILLUMINATED AND THE A/C SYSTEM FAILED TO ACTIVATE. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. UPDATED 08/27/14*LJ UPDATED 09/18/2014 *JS
Jul 18, 2014
STEERING,ELECTRICAL SYSTEM,AIR BAGS
1 complaint
THIS CAR WAS ONE-OWNER AND VERY WELL TAKEN CARE OF AND SERVICED ROUTINELY. I WAS DRIVING HOME FROM WORK ON THE INTERSTATE AND MY CAR JUST LOST POWER. I HAD NO CONTROL OF THE CAR. IT SLAMMED INTO THE CONCRETE MEDIUM WALL ON DRIVERS SIDE, THEN SPUN AROUND AND LODGED UNDERNEATH THE TRAILER OF A SEMI-TRACTOR. THE SEMI HIT THE BRAKES AND IT PROJECTED ME BACK ACROSS UPON THE TOP OF THE CONCRETE MEDIUM WHERE MY CAR JUST RODE TO A STOP. THE AIR BAGS DID NOT DEPLOY. MY BEAUTIFUL CAR WAS TOTALED BUT, BY THE GRACE OF GOD AND SEAT BELTS I AM ALIVE. I HAVE A CONCUSSION, SPRAINED ANKLE, CUTS, AND BRUISES, BUT I AM HERE TO TELL ABOUT IT. HOPEFULLY, THE NHTSA WILL INVESTIGATE AND SAVE SOMEONE ELSE FROM INJURY OR DEATH. MY CAR IS AVAILABLE TO INSPECT. *TR
Jul 01, 2014
POWER TRAIN,ELECTRICAL SYSTEM,EQUIPMENT ADAPTIVE/MOBILITY
1 complaint
SHORTLY AFTER PURCHASING THIS VEHICLE, I PARKED AND WHEN I TRIED TO START IT WOULD NOT START. AFTER WAITING ABOUT 20 MINUTES IT DID START. I TOOK IT TO THE DEALER AND WAS TOLD IT WAS A SENSOR WHICH THEY REPLACED. DID NOT STOP THE PROBLEM, CONTINUES TO DO IT TODAY. NOW AT ABOUT 8500 MILES A MESSAGE COMES UP TO SERVICE TRACT SYSTEM. AM TOLD IT IS A SENSOR IN THE HUB AND THE ENTIRE HUB WILL HAVE TO BE REPLACED AT A COST OF ABOUT $750 PER HUB FOR THE FRONT AND SLIGHTLY MORE IF IT IS THE REAR HUB. AFTER READING ON THE INTERNET OF THIS SAME PROBLEM PEOPLE ARE HAVING, I REALIZE I AM NOT THE ONLY ONE HAVING THIS PROBLEM AND IT SEEMS ALL THESE FIXES DO NOT STOP THE PROBLEM. I PURCHASE THE CAR NEW AND LOVE THE RIDE AND PERFORMANCE I GET FROM THIS CAR BUT AM NOT ABLE AT THE TIME TO PAY FOR EXPENSES OF THIS MAGNITUDE. HAVE CONSIDERED TRADING BUT DO NOT WANT TO SADDLE SOMEONE ELSE WITH THIS PROBLEM. WOULD NOT MIND THE REPAIRS IF IT WAS GOING TO FIX THE PROBLEM, BUT SEEMS AS IF THIS IS A PROBLEM THAT CANNOT BE FIXED. HELP *TR
Jun 23, 2014
POWER TRAIN,AIR BAGS
1 complaint
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE TRAVELING 40 MPH, THERE WAS A SUDDEN LOSS OF POWER CAUSING THE VEHICLE TO CRASH INTO A POLE. THE AIR BAGS DID NOT DEPLOY. THERE WAS A POLICE REPORT FILED. THE CONTACT AND TWO PASSENGERS WERE TAKEN TO THE HOSPITAL FOR TREATMENT OF UNKNOWN INJURIES. THE VEHICLE WAS TOWED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 171,000 AND THE CURRENT MILEAGE WAS 171,000.
May 29, 2014
VEHICLE SPEED CONTROL,EQUIPMENT ADAPTIVE/MOBILITY,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
I WAS DRIVING STARAIGHT DOING 40 AND AND I SAW A VECHILE SPEND OUT OF CONTROL I TRIED TO DRIVE FASTER TO GET OUT OF THE WAY BUT DOING IN THE MIDDLE OF DRIVING THE KEY FALLS OUT OF THE IGNITION CAUSING THE THE OTHER CAR TO HIT MINES IN THE REAR RIGHT NO ONE WAS HURT BUT MY CAR WAS SCATCH AND A DENT I NOTICE IT FREQUENTLY THAT WHEN DRIVING THE KEY COMES OUT BY ITSELF ITS REALLY SCARY AND DANGEROUS. *TR
May 24, 2014
ELECTRICAL SYSTEM,STRUCTURE
1 complaint
I HAD JUST DROPPED MY 8 YEAR OLD SON OFF AT SCHOOL, AND I WAS HEADED TO WORK. THE CAR CUT OFF WHILE I WAS SLIDING ON VERY THIN ICE. I COULD NOT STEER AWAY FROM THE BACK OF A PICK UP TRUCK. THE DRIVER DROVE OFF BEFORE I COULD EVEN EXIT THE CAR. THE AIR BAG DID NOT DEPLOY AND I HAD TO HAVE THE CAR TOWED TO MY HOUSE. I HAVE NOT BEEN ABLE TO GET IT STARTED SINCE. I HAVE HAD SEVERAL MECHANICS LOOK AT IT BUT NONE COULD FIX THE PROBLEM. I AM A SINGLE PARENT WHO LIVES PAYCHECK TO PAYCHECK. I JUST BOUGHT THE CAR IN OCTOBER. I DO NOT HAVE THE MONEY TO KEEP POURING INTO THIS CAR. I KNOW THERE IS MANUFACTURING PROBLEM BUT I DO NOT HAVE THE MONEY TO HAVE IT TOWED TO A DEALER, MUCH LESS THE MONEY TO HAVE IT FIXED. ALL I WANT TO HAVE MY CAR BACK ON THE ROAD RUNNING. *TR
Mar 31, 2014
STEERING,SERVICE BRAKES,ENGINE
1 complaint
PROBLEM WITH STARTING HAS PROGRESS TO A PROBLEM WITH THE CAR SHUTTING OFF DURING OPERATION. SEVERAL TIMES NOW THE CAR HAS SHUT DOWN WITH NO WARNING AND AT DIFFERENT SPEEDS. THIS CAUSES A LOSS OF CONTROL WITH THE POWER STEERING AND POWER BRAKES. I HAVE BEEN ABLE TO PLACE THE TRANSMISSION IN NEUTRAL AND RESTART THE CAR WHILE MOVING. THE LAST TIME IT HAPPENED, I WAS MAKING A RIGHT TURN AND MERGING INTO THE FLOW OF TRAFFIC. I HAD PRESSURE ON THE STEERING WHEEL WHILE TRYING TO MAKE THE CURVE WHEN I RESTARTED THE CAR. AT THIS POINT, THE POWER STEERING KICKED IN AND I FOUND MYSELF SWERVING FROM THE SUDDEN SNATCH ON THE STEERING. WE WERE LUCKY THAT WE DIDN'T CAUSE AN ACCIDENT. IF MY WIFE HAD BEEN AT THE CONTROLS I KNOW IT WOULD HAVE TURN OUT BAD! I SEE UNLIMITED COMPLAINS AROUND THIS ITEM. DO WE HAVE TO WAIT ON PEOPLE TO GET INJURED OR KILLED BEFORE THE COMPANY IS FORCE TO BE RESPONSIBLE? IF THIS WAS A FOREIGN CAR COMPANY, THE GOVERNMENT WOULD HAVE ALREADY FORCED A RECALL. *TR
Nov 18, 2013
ELECTRONIC STABILITY CONTROL (ESC),TRACTION CONTROL SYSTEM
1 complaint
THE SERVICE TRACTION SYSTEM AND ABS LIGHT CAME ON INDICATING THE CAR HAD LOST THE ABS FUNCTION. ACCORDING TO THE DEALER THE HYDRAULIC BRAKE FUNCTION WAS SUPPOSED TO STILL WORK. HOWEVER, IF WHAT I EXPERIENCED RECENTLY USING THE HYDRAULIC FUNCTION IS SUPPOSED TO CONSOLE ME OR OFFER BRAKING SECURITY IT HASN'T LEADING ME TO HAVE MY BRAKES WORKED ON AT MIDAS. WHAT LED ME TO MIDAS WAS THE UNNERVING FEELING OF MY RIGHT FRONT BRAKE SHUDDERING AND GRABBING. THEY SAID THE FRONT BRAKES AND PADS WERE FINE BUT THEY DID DO THE REARS. I CALLED GM AND WAS TOLD THERE WAS NO RECALL ON THIS. I THEN WENT TO THE DEALER AND THEY STATED THEY HAD NO SERVICE BULLETIN ON THIS. SINCE THIS IS PART OF THE BRAKING SYSTEM I AM ASTONISHED THAT THIS PROBLEM HAS NOT BEEN RECALLED. I AM NOT THE ONLY CUSTOMER WITH THIS PROBLEM ACCORDING TO MY OWN INTERNET INVESTIGATING. ACCORDING TO CHEVY THIS PROBLEM COULD COST THOUSANDS. THE PROBLEM DOES NOT APPEAR MECHANICAL BUT ELECTRICAL INVOLVING THE ABS SENSORS AND/OR ECB MODULE. *TR
Jul 28, 2013
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM
1 complaint
I PUT A NEW FUEL PRESSURE SENSOR IN AND NOW MY 02 IMPALA WONT START AND NOT GETTING ANY POWER TO FUEL PUMP NOW, WE ARE A CAR LOT AND THIS CAR HAS BEEN SITTING UNABLE TO START NOW FOR OVER 2 WEEKS, HAD MANY CERTIFIED MECHANICS FROM OUR AREA OBSERVE THE PROBLEM, INCLUDING 2 CERTIFIED CHEVROLET MECHANICS, AND NONE HAVE COME UP WITH A SOLUTION. JUST DON'T MAKE SENSE, I AM SURE CHEVROLET IS AWARE OF THE PROBLEM SO PLEASE LET ME KNOW WHAT THE PROBLEM IS SO I CAN HAVE IT REPAIRED SO WE CAN SELL THE CAR. *TR
May 06, 2013
POWER TRAIN,FUEL/PROPULSION SYSTEM
1 complaint
THE CAR WILL NOT CRANK IMMEDIATELY. ONCE STARTED IF YOUR FOOT IS NOT ON THE GAS THE CAR WILL COMPLETELY SHUT OFF. CANNOT TAKE FOOT OFF THE GAS WHEN DRIVING OR SHIFTING GEARS OR IT STALLS. *TR
Mar 30, 2013
ELECTRICAL SYSTEM,AIR BAGS
1 complaint
AT 10:00 P.M., DRIVER STARTED THE VEHICLE (COLD) AND PULLED AWAY FROM CURB STOPPING AT A STOP SIGN 100 FEET AHEAD. AS DRIVER PULLED AWAY FROM THE CURB, THE DASH LIGHTS (SEAT BELT, ABS, AIRBAG, ETC.) AND TACHOMETER BEGAN TO INTERMITTENTLY FLASH/ FLUCTUATE. DRIVER PROCEEDED TO TAKE A RIGHT TURN ONTO A MAIN ROAD WHEN THE DRIVER'S SIDE HEAD CURTAIN AIRBAG INADVERTENTLY DEPLOYED FROM THE DRIVER'S SEAT BACK. DRIVER IMMEDIATELY STOPPED THE CAR AND PULLED OFF INTO A PARKING LOT TO CALL FOR ASSISTANCE. *TR
Nov 13, 2012
STEERING,SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
MY ABS AND SERVICE TRACTION CONTROL LIGHT STAYS ON. WHEN I TURN MY STEERING WHEEL, THERE'S A FUNNY NOISE AND A FEELING LIKE MY BRAKES ARE SCRUBBING. *TR
Feb 29, 2012
ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM
1 complaint
CAR CRANKS WHEN IT WANTS TOO IT CRANKS UP AND SOMETIME IS DOES NOT. *TR
Jan 13, 2012
STEERING,SERVICE BRAKES, HYDRAULIC
1 complaint
PURCHASED VEHICLE THAT WAS FRAUDULENTLY MISREPRESENTED AS A SAFE VEHICLE TO DRIVE ON PUBLIC HIGHWAYS, WHICH TURN OUT TO BE THE OPPOSITE. FEAR, VEHICLE IS UNSAFE TO DRIVE AND COULD RESULT IN A FATALITY. *TR
Oct 17, 2011
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SEATS
1 complaint
I BOUGHT THIS CAR 4 YEARS AGO AND I DID NOT HAVE PROBLEMS TILL THIS HAPPENED, THE CAR DON'T WANT TO STAR IN SEVERAL TIMES, IM ALREADY PISSED OFF AND I DON'T REALLY KNOW WHAT TO DO WITH IT, CUZ I KNOW THAT NOBODY IS GOING TO BUY IT LIKE THAT; I LIKE THE CAR BUT THIS IS INOPERABLE!!!! *TR
Oct 06, 2011
SEAT BELTS,UNKNOWN OR OTHER
1 complaint
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE TIRES WERE BEING ROTATED WHEN THE TECHNICIAN STATED THAT THE REAR STRUT CHAMBER WAS OUT OF ALIGNMENT, CAUSING THE INTERIOR SIDES OF THE REAR TIRES TO WEAR EXCESSIVELY. THE CONTACT WAS CONCERNED THAT THE TIRES MAY BLOW OUT AND DECIDED TO HAVE THE TIRES REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 8,000. ON A 65,000 MILE TIRE REPAIR REAR STRUT HOLES CAMBER RODS ETC. UPDATED 10/07/2011 *LN *TR
Aug 29, 2011
ELECTRICAL SYSTEM,AIR BAGS,EQUIPMENT
1 complaint
ELECTRONIC - FIRST PROBLEM WAS AIRBAG LIGHT STAYING ON - AFTER AT LEAST 4 TRIPS TO DEALER - PROBLEM FIXED - NOW RADIO IS LOCKED AND SOMEHOW CONNECTED TO DOOR LOCKS AND SECURITY SYSTEM - APPARENTLY THIS IS AN ISSUE FOR THIS MODEL AND NEEDS RECALL. *TR
Aug 23, 2011
STEERING,SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM,INTERIOR LIGHTING
1 complaint
I GOT MY CAR ON 03/09/2011. I HAVE BEEN COMPLAINING TO THE DEALERSHIP ABOUT THE ISSUES I AM HAVING WITH MY CAR. IT HESITATES TO CRANK, WHEN TURNING I CAN FEEL A POPPING FEELING IN THE STEERING. VERY OFTEN MY SIGNAL LIGHTS DOESN'T COME ON. I DO A LOT OF HIGHWAY DRIVING BACK AND FORTH TO WORK AND THIS IS VERY DANGEROUS. WHEN HITTING MY BREAKS THE CAR SOMETIMES SPEEDS UP BEFORE SLOWING DOWN, WHICH CAN BE VERY DANGEROUS. THERE IS A SHORTAGE IN THE WIRING. THE LOW COOLANT LEVEL LIGHT STAYS ON, EVEN THOUGH THEY CLAIM THEY FIXED SOME SENSOR SWITCH. THEY ALSO SAID THEY FIXED MY CAR FROM LEAKING BRAKE FLUID, BUT THE BRAKES ARE SOUNDING WORST EVERYDAY. I ASKED THEM IF THE BRAKES NEEDED CHANGING AND THEY SAID IT WAS FINE. THE CAR HESITATES WHEN TAKING OFF. I JUST GOT HOME FROM WORK AND NOT EVEN 30 MINUTES WENT BY BEFORE I TRIED TO LEAVE OUT AND MY CAR WOULD NOT CRANK. I HAVE BEEN COMPLAINING TO THE DEALERSHIP SINCE I GOT THE CAR AND THEY HAVE PROCRASTINATED UNTIL THE 30 DAY WARRANTY EXPIRED. WHEN CALLING TODAY THE DEALERSHIP SAID THAT I WOULD HAVE TO PAY FOR ANY REPAIRS BECAUSE THE WARRANTY EXPIRED. WHEN ASKING WHY SHOULD I HAVE TO PAY FOR REPAIRS, WHEN I HAVE BEEN COMPLAINING ABOUT THESE ISSUES SINCE I FIRST GOT THE VEHICLE, THE REPLY WAS THEY ARE NOT GOING TO PAY THAT ANY MIND AND I WOULD STILL HAVE TO PAY FOR THE REPAIRS. *TR
Aug 04, 2011
STEERING,VISIBILITY,EQUIPMENT
1 complaint
BROUGHT CAR AND WINDSHIELD WIPERS WERE NOT TIMED CORRECTLY AND I NEEDED A PART CALLED PLAW - THE COMPANY SAID THEY WERE FIXED BUT, NOT 3 MONTHS LATER WHEN HEAVY RAIN CAME MY WINDSHIELD WIPERS ARE ON MY WINDSHIELD STRAIGHT UP AND DOWN RIGHT IN FRONT OF WHAT IS SUPPOSED TO BE MY VISIBLE AREA. IM 5'3 AND I HAVE A SEVEN YEAR OLD CHILD AND I WOULD HATE TO BE ON THE EXPRESSWAY WHEN IT STARTS RAINING AND NOT ABLE TO SEE BECAUSE NO ONE TOOK IT SERIOUSLY.. I DO NOT LOOK FORWARD TO RAINY DAYS ESPECIALLY WHEN I HAVE A NEWER CAR BUT I HAVE TO GET A RIDE OR ON THE BUS WITH MY CHILD......... HELP HELP HELP!!!!!!!!!!!!!!! *TR
Dec 01, 2010
SERVICE BRAKES, HYDRAULIC,EQUIPMENT,TRACTION CONTROL SYSTEM
1 complaint
SINCE WE BOUGHT THIS CHEVY IMPALA AT GENE PANKEY MOTOR IN TACOMA WASHINGTON WE HAVE HAD NOTHING BUT ISSUES WITH THE TRACTION CONTROL SYSTEM LIGHTS COMING ON WHEN WE WOULD RETURN TO THE DEALER TO HAVE IT WORKED ON THEY WOULD CLEAR THE COMPUTER WHICH WOULD CLEARS THE PROBLEM FOR A FEW DAYS BUT IT ALWAYS COMES BACK. WE HAVE HAD OUR IMPALA IN ALOT OF TIMES AT LEAST 15X WE NEVER THOUGHT TO KEEP TRACK HOW MANY TIMES WE HAVE HAD TO HAVE THIS WORKED ON ITS BEEN TO 4 DIFFERENT SHOPS FOR THE SAME THING. WE LOVE THIS CAR IT IS A GREAT CAR LOTS OF ROOM AND HAS GIDDY UP AND WELL ITS HOT AND ITS PAID FOR. WE REALLY WANT OUR CAR FIXED WE ARE TIRED OF TAKING IT IN TO BE FIXED AND NOTHING GETS DONE. THEY HAVE REPLACED THE CATALYTIC CONVERTER AT THE CHEVY DEALER SAYING THAT WAS BAD AND REPLACED THE FRONT RIGHT WHEEL SENSOR TWICE AT AMCO TRANSMISSION SHOP IN FIRCREST ITS BEEN TO BITTERLINGS IN TACOMA AS WELL AS THE DEALER WE BOUGHT IT FROM GENE PANKEY. AND WE STILL HAVE THE SAME ISSUES. THE TRACTION CONTROL LIGHT KEEPS COMING ON AND THE ABS LIGHT NOW COMES ON, IT HAPPENS INTERMITTENTLY. I FEEL IT HAS SOMETHING TO DO WITH THE BRAKES OR THE TRANSMISSION! THE BRAKES GO SPONGY WHEN THE TRACTION CONTROL LIGHT COMES ON WE LOSE OUR BRAKES!!!! I AM STILL UNDER WARRANTY TIL 100,000 MILES AND IM ONLY AT 80,000 BUT I JUST DON'T HAVE TIME TO KEEP TAKING THIS THING TO THE DEALER. I WANT MY RIDE FIXED AND I WANT IT FIXED NOW. CANT WE START A CLASS ACTION LAWSUIT!!!!!
Jul 21, 2010
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,TRACTION CONTROL SYSTEM
1 complaint
BOUGHT CHEV IMPALA 2002 BRAND NEW, NO MILES. 2005 BEGAN EXPERIENCING COOLING SYSTEM PROBLEMS-RUNNING HOT ETC. REPLACED RADIATOR, FLUSHED SYSTEM, REPLACED THERMOSTAT, ETC. ETC. SEVERAL TIMES, BODY CONTROL UNITS- LIGHTS AND LOCKS GOING CRAZY, HUB ASSEMBLY/TRACKING SYSTEM PROBLEMS- SOUNDS AND PULSATING WHEN TRY TO BRAKE OR TURN, HIGH BEAM LIGHT WON'T STAY ON TO THIS DATE. EXPERIENCING SMOKE FROM HOOD-MAY BE A LEAK WHICH SEEMS TO BE ACOMMON COMPLAINT BUT DEALER PUT DYE IN AND SAID THEY DON'T DETECT A LEAK. NO AIR-FREON REPLACED SEVERAL TIMES. *CN
Mar 28, 2010
VISIBILITY,UNKNOWN OR OTHER
1 complaint
STARTING WITH THE 2000 CHEVY IMPALA THEY HAVE A WINDSHIELD WIPER PROBLEM, WHERE IF HEAVY SNOWS SLIDES OFF THE ROOF ONTO THE WINDSHIELD, OR IF THE WIPERS ARE FROZEN TO THE WINDSHIELD WHEN YOU OPERATE THE WIPERS, IT BENDS A TAB UNDER THE WIPER MECHANISM AND CAUSES THE WIPERS TO PARK IN THE OUTWIPE CONDITION WHEN TURNED OFF INSTEAD OF OUT OF THE WAY OF THE DRIVERS VISION JUST UNDER THE FRONT HOOD. THEY PARK STRAIGHT UP CAUSING A DANGEROUS OBSTRUCTION IN THE DRIVERS VIEW. THERE HAVE BEEN HUNDREDS OF POSTINGS ON THE INTERNET WHERE IMPALA OWNERS HAVE HAD THIS PROBLEM SPECIFICALLY IN THE STATES THAT EXPERIENCE FREEZING WEATHER AND SNOW. SOME HAVE STATED AFTER PAYING FROM $75 TO $300 TO HAVE IT REPAIRED THE PROBLEM WOULD RETURN. PERHAPS A VERY POOR DESIGN ON GMS PART BUT TO THIS DATE GM HAS NOT INSTITUTED A RECALL. GM HAS ACKNOWLEDGED THE PROBLEM AND DESIGNED REPLACEMENT KIT FOR THE BENT TAB AT GREAT EXPENSE FOR THE OWNER TO HAVE IT REPAIRED.
Mar 24, 2010
SERVICE BRAKES, HYDRAULIC,POWER TRAIN,ELECTRICAL SYSTEM,TIRES
1 complaint
2002 CHEVROLET IMPALA. THE TIRE PRESSURE LIGHT AND ENGINE LIGHT HAD TO BE RESET. *DT THE CONSUMER STATED THE CHECK ENGINE LIGHT ONLY STAYED OFF FOR 12 MILES THE LAST TIME IT WAS RESET BY THE DEALERSHIP. THE ENTIRE BRAKING SYSTEM HAD TO BE REPLACED ONLY 2 YEARS AFTER PURCHASING THE VEHICLE. THE ROTORS CRACKED ON ALL FOUR WHEELS. THE BLINKERS WOULD ONLY WORK IF THE AIR CONDITIONER WAS OFF AND THE RADIO WOULD ONLY WORK IF THE BLINKERS WERE OFF AND WHEN GOING UP HILLS. THE VEHICLE WOULD ONLY ACCELERATE TO A SPEED OF 10-15 MPH. *JB
Feb 26, 2010
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,VISIBILITY
1 complaint
I PURCHASED THE VEHICLE USED FROM ANOTHER DEALER IN 2003. I STARTED EXPERIENCING PROBLEMS WITH THE SECURITY SYSTEM IN NOVEMBER 2005, IT WOULD NOT START SOMETIMES LIGHT WOULD FLASH AND AFTER 20 MINUTES IT STARTS. THE PROBLEM WENT AWAY UNTIL LAST NOVEMBER, AND THEN IT WOULD DO IT ABOUT 2-3X A WEEK. IN FEBRUARY 2009 I HAD TO REPLACE MY LOWER INTAKE MANIFOLD GASKET, WATER PUMP AND BATTERY. THE SUMMER 09 I HAD TO REPLACE THE RADIATOR DUE TO A HAIRLINE CRACK IN IT. THE SECURITY SYSTEM STARTS TO INTERMITTENTLY NOT START THE VEHICLE AGAIN IN LATE SEP. 09 ABOUT 2-3X PER WEEK. IN JAN.2010 THE VEHICLE DOESN'T START FOR ME ONE DAY AFTER COMING OUT OF THE GROCERY STORE FOR 25 MINUTES. SINCE THEN IT DOES IT EVERY MORNING WHEN I GO TO TAKE MY CHILD TO SCHOOL AND I HAVE TO WAIT 10-20 MINUTES. I TOOK THE VEHICLE TO THE GM DEALER AND WAS TOLD THEY WEREN'T FAMILIAR WITH THIS PROBLEM AND I NEEDED $950 FOR PARTS AND LABOR TO REPLACE THE IGNITION SWITCH AND THE BCM. I HAD THE IGNITION SWITCH REPLACED BY ANOTHER MECHANIC AND THAT WAS NOT THE PROBLEM AND THE VEHICLE IS STILL DOING THE SAME THING. IT'S FRUSTRATING FOR ME AND MY CHILD. IT'S SCARY AND DANGEROUS. I'M SO AFRAID THAT ONE DAY OR NIGHT IT MAY NOT START AND I'M STRANDED IN THE STREETS AND MAY BE SUBJECTED TO A CRIME OR DEATH. I DON'T DRIVE IT AT NIGHT UNLESS IT'S AN EXTREME EMERGENCY NOW AND THIS IS SUCH AN INCONVENIENCE. I HAVE TO PAY FOR RIDES AT TIMES TO GET MY CHILD TO AND FROM SCHOOL WHEN THIS CAR DECIDES NOT TO START SO MY CHILD WON'T BE LATE FOR SCHOOL OR GETTING PICKED UP FROM SCHOOL. I'VE ALSO HAD TO REPLACE MY WINDSHIELD WIPER MOTOR AND MY DRIVER'S SIDE DOOR WINDOW REGULATOR. *TR
Feb 25, 2010
ELECTRICAL SYSTEM,EQUIPMENT,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
I HAVE A SAFETY CONCERN INVOLVING UNRESOLVEABLE ISSUES WITH A 2002 IMPALA LS. DUE TO PASSLOCK, MY CAR WILL RANDOMLY NOT START, THINKING THAT I (THE OWNER) AM TRYING TO STEAL THE CAR. THIS IS A SAFETY ISSUE BEING THAT I AM A YOUNG, UNMARRIED WOMAN, WHO HAS TO DRIVE IN AND THROUGH ROUGH NEIGHBORHOODS TO GET TO WORK AND SCHOOL. THIS ISSUE COULD LEAVE ME AND OTHERS STRANDED AT LOCATION. AND WHO KNOWS WHAT COULD HAPPEN FROM THERE, VARYING FROM MURDER TO ASSAULT, ETC. AND IF YOU KNOW FLINT, SAGINAW, AND DETROIT MICHIGAN, THIS IS A HUGE ISSUE. THE CAR HAS BEEN EVALUATED BY THREE DIFFERENT MECHANICS, TWO DEALERSHIPS, AND THERE IS NO SOLUTION. ASIDE FROM THAT ISSUE, THE CAR'S TRACTION CONTROL TURNS ON AT RANDOM, THE ABS BRAKES TURN ON, ALMOST CAUSING ACCIDENTS. THIS IS ANOTHER ISSUE THAT CAN'T BE RESOLVED BY ANY OF THE MECHANICS I'VE TALKED TO. THIS IS COSTING TONS OF MONEY AND GM HAS NO SOLUTION. GM NEEDS TO ISSUE A RECALL AND HAVE THESE ISSUES FIXED. *TR
Dec 05, 2009
FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM,EXTERIOR LIGHTING
1 complaint
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHEN SHE TURNS THE IGNITION, IT DOES NOT RECOGNIZE THE KEY. SHE HAS TO WAIT 10-15 MINUTES TO TURN THE IGNITION AGAIN BEFORE THE VEHICLE STARTS NORMALLY. THE FAILURE HAS BEEN OCCURRING FOR APPROXIMATELY SEVEN MONTHS. IN ADDITION, THE HEADLIGHTS AND INSTRUMENT PANEL LIGHTS FLICKER WHILE THE VEHICLE IS IN MOTION. THE SECURITY LIGHT ALSO ILLUMINATES IN THE VEHICLE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC, WHO STATED THAT THE FUEL PUMP NEEDED TO BE REPAIRED. THE RELAY SWITCHES RUN THROUGH THE FUEL PUMP. TWO NEW RELAY SWITCHES WERE INSTALLED AT THE CONTACT'S EXPENSE. THE DEALER STATED THAT THERE WERE NOT ENOUGH COMPLAINTS TO ISSUE A RECALL FOR THIS ISSUE. THE FAILURE MILEAGE WAS 115,000 AND CURRENT MILEAGE WAS 126,651.
Jun 08, 2009
ELECTRICAL SYSTEM,TRACTION CONTROL SYSTEM
1 complaint
PASSLOCK SENSOR ISSUES. SOMETIMES IT JUST WON'T START AND THEN I WAIT THE 8-10 MINUTES FOR IT TO RESET AND THEN IT WILL START. BEEN TOLD BY THE CHEVY DEALER THAT IT WILL BE ABOUT 800.00 TO FIX IT. I AM ALSO HAVING PROBLEMS WITH THE SENSOR IN THE ABS WHEELS GOING OUT. *TR
Apr 22, 2009
STEERING,ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,EQUIPMENT
1 complaint
2002 CHEVY IMPALA 3.8L PURCHASED USED IN DEC. 2004 W/ 65,000 MILES. WHERE TO BEGIN... FLOODING IN FLOORBOARDS DUE TO CLOG UNDERNEATH WINDSHIELD, THREE SETS OF ROTORS/BRAKES, CLUNKY NOISE IN STEERING SHAFT (REPLACED TWICE BY DEALERSHIP) STILL HAVING SAME PROBLEM, CATALYTIC CONVERTER REPLACED AFTER DEALERSHIP TRIED TO CHARGE ME NEARLY $1000 TO REPLACE; COVERED BY GM AS HARRY GREEN CHEVROLET WAS 'UNAWARE' OF REPLACEMENT POLICY?!? NEW STRUTS, NUMEROUS ALIGNMENTS/BALANCES B/C VEHICLE STILL SHAKES AND SHIMMYS AT 60-65 MPH; MUST DRIVE ABOUT 75-80 MPH JUST TO KEEP THIS TO A MINIMUM! BCM REPLACED TWICE BY DEALER, SECURITY ISSUES WON'T ALLOW CAR TO START FOR 15 MINS. EACH TIME, WHICH IS VERY INCONVENIENT. SOOO MANY PROBLEMS AND COMPLAINTS WITH THESE 'QUALITY' GM VEHICLES, AND YET THEY DO NOTHING TO RESOLVE THEM, EXCEPT HOLD OUT THEIR HANDS WANTING MORE $$$ FROM AMERICAN TAXPAYERS TO KEEP ON MAKING JUNK! AND NOW THE NEWEST OF A LONG LINE OF RECALLS/PROBLEMS IS THAT THERE IS A FIRE HAZARD FOR LEAKING OIL ON THE MANIFOLD! ALL OF THESE VEHICLES NEED TO BE RECALLED DUE TO THE NUMEROUS SAFETY CONCERNS AND CONSUMERS ARE SICK AND TIRED OF GENERAL MOTORS OBVIOUS DISREGARD FOR SAFETY AND RELIABILITY! *TR
Apr 15, 2009
FUEL SYSTEM, OTHER,AIR BAGS
1 complaint
CHEVROLET CUSTOMER SERVICE STATES THAT THE NHTSA CAMPAIGN NOTICES - 07E021000 & 02V222000 - DO NOT APPLY TO MY 2002 CHEVY IMPALA LS. CHEVROLET DOES NOT RECOGNIZE OR CROSS REFERENCE YOUR CAMPAIGN NUMBERS. THEY STATED TO ME THAT THE INFORMATION PROVIDED BY NHTSA IS "FALSE". I THINK CHEVROLET CUSTOMER SERVICE IS LYING. HELP NEEDED. PLEASE DON'T SEND ME SOME LEGAL JARGON ANSWER. *TR
Mar 30, 2009
EXTERIOR LIGHTING,VISIBILITY
1 complaint
BOUGHT THE CAR FROM A RELATIVE. HAS HAD THE PROBLEM THE ENTIRE TIME I OWNED IT. I WAS TOLD TO JUST NEVER USE THE HIGH BEAMS. THEY DON'T STAY ON ANYWAY. I RECENTLY SPOKE TO A CHEVROLET MECHANIC THAT STATED THAT ALMOST ALL IMPALAS THAT COME IN ON TRADE HAVE A DEFECTIVE HEADLIGHT DIMMER SWITCH. $300-400 REPAIR. I HAVE NO HIGH BEAMS. SWITCH HAS BEEN BAD ENTIRE TIME. BUT IF EVERY IMPALA THAT COMES INTO THE DEALERSHIP HAS THIS ISSUE WHY IS THERE NO RECALL. I ASK EVERY IMPALA OWNER TO FILE A COMPLAINT. ESPECIALLY SINCE SOMETIMES THE LIGHTS JUST GO OUT, WHICH MAY CAUSE AN ACCIDENT. LETS GET THIS TAKEN CARE OF. ESPECIALLY SINCE GM KNOWS OF THE PROBLEM AND IS DOING NOTHING TO ADDRESS IT. ALSO HAVE THE PROBLEM WITH THE WIPERS GOING TO THE FULL UP POSITION WHEN TURNING THEM OFF. HEARD THIS IS ALSO A COMMON PROBLEM. *TR
Mar 02, 2009
ENGINE AND ENGINE COOLING,POWER TRAIN,AIR BAGS,EQUIPMENT
1 complaint
THE FIRST THING IS THAT I HAD TO REPLACE THE HEAD GASKET TWO TIME NOW IT IS LEAKING AGAIN INTO THE WATER RESERVOIR THEN I HAD TWO REPLACE THE MAIN CONTROL ( BCM ) AND ( PCM ) BY THE DEALERSHIP HA TO REPLACE THE STARTER AND THE WATER PUMP HAD TO RE PLACE TWO WINDOW MOTOR AND TWO WINDOW ELECTRONIC SWITCH THAT CONTROL EACH WINDOW THERE A LOT MORE BUT THIS ARE THE MORE IMPORTANCE ONES IT WOULD BE OKAY IF I GOT THIS CAR USED BUT I PAID FOR A NEW CAR SO I WOULD NOT HAVE THIS KIND OF BREAKDOWNS DOES GM STAND BEHIND THERE CAR OR WHAT !!!!!!!! *TR
Dec 06, 2008
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,AIR BAGS,INTERIOR LIGHTING,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
CAR WOULD NOT START CHANGED PASSLOCK AND STILL WILL NOT START. SECURITY LIGHT IS ON, RADIO IS LOCKED AND THE CHEVY DEALERSHIP DOES NOT KNOW WHAT IS WRONG WITH IT, THEY ARE GUESSING THAT IS THE BCM AND THE SDM BUT THEY CANNOT PROMISE THAT IT WILL WORK. *TR
Aug 07, 2008
ENGINE AND ENGINE COOLING,EQUIPMENT
1 complaint
VARIOUS ENGINE FAILURES DUE TO DEX COOL COOLANT SYSTEM. ENGINE REBUILT. GASKETS. ETC NEW PARTS INSTALLED IN EACH INSTANCE. *TR
Mar 29, 2008
EXTERIOR LIGHTING,ELECTRICAL SYSTEM
1 complaint
2002 IMPALA. HAVE A BUILD UP OF WATER IN BOTH FRONT HEADLIGHTS, THIS PROBLEM IS ON GOING FOR AT LEAST TWO YEARS..VERY HARD TO SEE AT NIGHT. HIGH BEAMS WILL NOT TURN ON WITH MULTI SHIFTER AND CRUISE CONTROL SHUTS OFF AFTER A FEW MINUTES OF USE. DEALER STATES THIS IS ALL NORMAL. THIS LAST PROBLEMS WITH CRUISE CONTROL IS A NEW PROBLEM. *TR
Feb 23, 2008
EXTERIOR LIGHTING,STRUCTURE
1 complaint
THE HEAD LIGHTS ON MY 2002 IMPALA ARE GETTING WATER IN THEM CAUSING ELECTRICAL AND SAFETY PROBLEMS. STEAM - MOISTURE GATHER IN THE LIGHTS AND WE ARE NOT ABLE TO SEE THE ROAD. THIS IA A DEFECT THAT IS ON EVERY 2002-2003 IMPALA I HAVE SEEN, GM REFUSES TO REPLACE OR EVEN RECOGNIZE THE PROBLEM, THEY AND THE DEALER I PURCHASED FROM SAID ITS NOT CONSIDERED A DEFECT UNLESS IT IS A RECALL, I WAS TOLD UNTIL A MAJOR ACCIDENT HAPPENS THAT THEY WILL NOT CONSIDER IT A SAFETY ISSUE. I TOLD THEM WHEN THE LIGHTS GET HOT THE WATER IN THE HEAD LIGHTS TURN TO STEAM FOGGING UP THE LIGHTS PREVENTING ME FROM SEEING THE ROAD WHEN DRIVING AT NIGHT, THEY (THE DEALERSHIP) SAID WELL YOU SHOULD DRIVE ONLY DURING THE DAY. THIS IS ALSO CAUSING OTHER ELECTRICAL PROBLEMS WITH TURN SIGNALS NOT WORKING SOMETIMES AND HAZARDS NOT WORKING NOT TO MENTION HAVING TO REPLACE A BULB EVERYTIME IT GETS WET. THIS HAPPENS ALL THE TIME WHEN WE WASH OUR CAR OR GET INTO BAD WEATHER. I BELIEVE THIS SHOULD BE A RECALL... GM REFUSES TO HANDLE THIS PROBLEM UNTIL WE HAVE MULTIPLE FATAL ACCIDENTS AROUND THE COUNTRY? NOT SMART THERE ARE ALOT OF PEOPLE ON OUR STREETS AND HIGHWAYS THAT ARE BEING PUT AT RISK. *TR
Feb 06, 2008
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,EXTERIOR LIGHTING
1 complaint
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE TURN SIGNAL LIGHTS WORK SPORADICALLY AND THE VEHICLE SHUTS OFF AND ON INTERMITTENTLY. HE STATED THAT THE FAILURE WAS DUE TO AN ELECTRICAL FAILURE. THE DEALER STATED THAT NOTHING COULD BE DONE BECAUSE THE VEHICLE WAS OUT OF WARRANTY. THE MANUFACTURER HAS NOT BEEN NOTIFIED. THE VIN AND ENGINE SIZE WERE UNKNOWN. THE FAILURE MILEAGE WAS 100,000 AND CURRENT MILEAGE WAS 102,000.
Dec 04, 2007
BACK OVER PREVENTION
1 complaint
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE ELECTRONIC PASS LOCK SYSTEM PREVENTS THE VEHICLE FROM STARTING. THE FAILURE HAS BEEN ONGOING FOR A YEAR. THE DEALER STATED THAT THE VEHICLE MUST BE PRESENT TO RECEIVE A COMPUTER GENERATED CODE IN ORDER TO INSTANTLY RECTIFY THE FAILURE. THE CONTACT STATED THAT THE SECURITY LIGHT ILLUMINATED IN THE VEHICLE, WHICH ALSO PREVENTED IT FROM STARTING. VARIOUS COMPONENTS HAVE BEEN REPLACED, BUT THE FAILURE STILL PERSISTS. THE VEHICLE HAS BEEN TO THE DEALER APPROXIMATELY 4-6 TIMES, INCLUDING TWICE THIS WEEK. THE FAILURE MILEAGE WAS 38,000 AND CURRENT MILEAGE WAS 46,500.
Aug 08, 2007
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY
1 complaint
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT SHE WAS UNABLE TO START THE VEHICLE AND THE TRUNK AND DOOR LOCKS FAILED TO WORK. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF FAILURE. THE CONTACT BELIEVED THAT THE FAILURE WAS CAUSED BY THE ANTI-THEFT SYSTEM. SHE HAS REPROGRAMMED THE ANTI-THEFT SYSTEM. THE FAILURE HAS OCCURRED APPROXIMATELY SIX TIMES. THE WINDSHIELD ON A CLEAR DAY CAUSED BLURRED VISION. THE DEALER REPLACED THE WINDSHIELD, THE FAILURE DID NOT CONTINUE. WHILE DRIVING 70 MPH THE HEADLIGHTS BEGAN TO BLINK. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE CURRENT MILEAGE WAS 60,000 AND FAILURE MILEAGE WAS 40,000.
Aug 01, 2007
ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES
1 complaint
SEVERAL TIMES I WOULD GO TO START MY CAR AND THE SECURITY LIGHT WOULD BE ON IN THE MESSAGE CENTER. THE CAR WOULD NOT START. IT DID NOTHING LIKE A DEAD BATTERY. I WOULD WAIT ABOUT 15 MINUTES AND TRY AGAIN. SOMETIMES IT WOULD START SOMETIMES IT WOULDN'T. IT WAS DOING THIS 2 OR 3 TIMES A WEEK. ON SEPT. 9, 2006 I CAME OUT FROM SHOPPING AND IT WOULDN'T START. I WAITED FOR 15 MINUTES AND STILL NOTHING. I DID THIS FOR AN HOUR. THEN I CALLED A FRIEND TO COME AND GET ME. I WENT BACK TO MY CAR WHICH IS A 2002 IMPALA, THE NEXT DAY, STILL NOTHING. THE NEXT DAY, STILL NOTHING. I CALLED A TOW TRUCK TO THE DEALER TO GET IT FIXED. ALSO MY POWER DOOR LOCKS HAD QUIT AT THE SAME TIME. I WAS TOLD I HAD TO GIVE THEM $100.00 JUST TO LOOK AT IT. 3 HOURS LATER THEY CALLED AND SAID THAT I COULD PICK UP MY CAR. TOTAL COST TOWING $59.00, DEALER $496.95. I AM DISABLED AND ONLY GET $600.00 A MONTH FROM DISABILITY. NOW I HAVE NO MONEY FOR MY LIVING EXPENSES FOR THE MONTH BUT THE CAR IS STILL DOING THE SAME THING. ON THE 1ST OF OCT. I WENT OUT TO START MY CAR AND GUESS WHAT IT WON'T START. SINCE THIS WAS A SUNDAY I CALLED THE DEALER ON MONDAY MORNING TO TELL THEM THAT IT WAS NOT FIXED . IT WAS STILL DOING THE EXACT SAME THING THAT IT WAS BEFORE THEY SUPPOSEDLY FIXED IT. BY THE WAY WHEN THEY SUPPOSEDLY FIX IT THEY REPLACED THE BMC. NOW THEY WANT ANOTHER $100.00 TO LOOK AT IT AGAIN. THE PART WAS GUARANTEED BUT NOT LABOR, I COULD NOT AFFORD ANOTHER BILL LIKE THE LAST ONE, I JUST HOPE IT STARTS WHEN I GO TO THE DR. IT STARTS ONLY WHEN IT WANTS TO. MY HUSBAND JUST HAD BRAIN SURGERY, I HAVE HAD 5 SURGERIES ON MY SPINE, I NEED A CAR THAT I CAN DEPEND ON TO START. NEVER HAD A PROBLEM WITH IT. I WILL HOLD CHEVROLET RESPONSIBLE IF ANY THING HAPPENS TO MY HUSBAND OR MY SELF BECAUSE THE CAR WON'T START. AFTER I TOOK THE CAR TO THE DEALER I CAME HOME, LOOKED ON THE INTERNET UNDER CHEVROLET IMPALA 2002 AND FOUND 100'S OF SERVICE BULLETINS ON THE VERY SAME PROBLEM. WHY ISN'T ANY THING BEING DONE ABOUT THIS. *TR
Jul 16, 2007
PARKING BRAKE
1 complaint
THE 2002 CHEVROLET TAHOE HAS FAILED INSPECTION BECAUSE OF THE EMERGENCY BRAKE.. IT WAS COMPLETELY USELESS. IT DIDN'T WORK. WHY I DON'T KNOW, BUT THE INSPECTION PLACE STATED THAT THEY HAD FAILED NUMEROUS TAHOES WITH THE SAME PROBLEM. I FELT THAT IT WAS UNSAFE AND CHEVROLET SHOULD RECALL THE FEW THAT HAVE THIS PROBLEM. WHY DID IT HAVE TO BE AN INNOCENT PARTY CONCERNING SEVERAL DEATHS OR THOUSANDS OF PEOPLE REPORTING IT BEFORE IT IS RECALLED. I DIDN''T EVEN USE THE BRAKE HOW COULD IT NOT WORK ANYMORE.
Jun 24, 2007
SERVICE BRAKES, HYDRAULIC,VISIBILITY
1 complaint
WHILE I LOVE MY 2002 CHEVROLET IMPALA IT HAS TWO MAJOR PROBLEMS WHICH AFFECT ITS SAFETY. FIRST, I HD REPLACED THE WINDSHIELD WIPER BLADE ASSEMBLY TWICE IN 1.5 YEARS AND THE LINKAGE HAD BEEN RESET TWO SEPARATE TIMES. THE WINDSHIELD WIPERS STAYED IN AN UPRIGHT POSITION, BLOCKING THE VIEW FROM THE WINDSHIELD. THE SECOND PROBLEM WAS THE REAR BRAKES, WHICH DETERIORATED AND CRUSTED , REQUIRING FULL REPLACEMENT OF THE BRAKE PADS, ROTORS, ETC. THIS COULD CAUSE BRAKE FAILURE IF NO ACTION WAS TAKEN BY THE OWNER AND A RESPONSIBLE MECHANIC. THE MOST RECENT FAILURE DATE OF THE WINDSHIELD WIPERSWAS LISTED BELOW. THE BRAKES WERE FULLY REPLACED IN MARCH 2007.*AK
May 09, 2007
STEERING,SUSPENSION,STRUCTURE
1 complaint
A STATE INSPECTION @30,000 MILES REVEALED A BAD UPPER CONTROL ARM, LEFT AND RIGHT INNER TIE ROD ENDS AND BOTH MOTOR MOUNTS. MY MECHANIC FEELS AS THOUGH THESE PART FAILURES ARE VERY PREMATURE AND WERE CAUSED BY A VERY LOOSE STEERING RACK . HE TOLD ME THAT I SHOULD CONTACT SOMEONE TO SEE IF THERE IS A REPAIR BULLETIN FOR THIS PROBLEM. I DON'T THINK A CAR SHOULD NEED THAT KIND OF FRONT END WORK A 30,000 MILES . I'M ALSO CONCERNED THAT MY WIFE ,WHO DRIVES THE CAR ON A DAILY BASIS, IS AT RISK WHILE DRIVING HERSELF AND OUR 2 KIDS TO AND FROM THEIR DAILY ROUTINES. PLEASE LET ME KNOW IF ANYTHING CAN BE DONE TO CORRECT THIS PROBLEM AS SOON AS POSSIBLE!! THANK YOU!! *NM
Oct 14, 2006
ENGINE AND ENGINE COOLING,EXTERIOR LIGHTING
1 complaint
PURCHASED A 2002 CHEVROLET IMPALA USED AT A LOCAL CHEVY DEALER, IN LESS THAN 8 MONTHS I HAVE COME ACROSS TWO PROBLEMS. ONE, THE TURN SIGNAL STARTS ACTING UP AND AFFECTS THE SYSTEM AND THEY TELL ME IT IS THE MULTIFUNCTION SWITCH ($400.00) AND THE SECOND, I NOTICED I HAD TO CONSTANTLY ADD COOLANT/WATER TO THE RADIATOR BUT COULD NOT FIND ANY LEAKS, THE DEALER TELLS ME IT IS THE LOWER INTAKE GASKET AND THE COST IS ($1000). AS I AM DOING MY RESEARCH TO FIND A MORE REASONABLE COST TO WHICH I CAN ACCOMMODATE, I FIND THAT THESE PROBLEMS ARE TOO COMMON IN THE VERSION OF THE MOTORS/STYLE OF VEHICLES. SO FAR, THAT EVEN TWO OF THE SHOPS I HAVE TAKEN THE VEHICLE FOR AN ESTIMATE HAVE SAID THEY ARE SURPRISED THAT THERE HAS NOT BEEN A RECALL, ESPECIALLY IN THE LOWER INTAKE PROBLEM. WHERE CAN I TURN TO, TO TRY TO GET HELP AND MAKE SURE THESE MANUFACTURERS TAKE CARE OF THESE ISSUES THAT ARE VERY COSTLY AND AS YOU CAN SEE, IN LESS THAN 3 TO 4 YEARS, THE CONSUMER HAS TO PAY FOR THEM. THANK YOU!! *NM
Aug 05, 2006
SERVICE BRAKES, HYDRAULIC,AIR BAGS
1 complaint
I WAS DRIVING AT ABOUT 45 MILES AN HOUR. FORD RANGER IN FRONT OF ME SLAMMED ON BRAKES TO AVOID HEAD ON COLLISION. I HAD PLENTY OF TIME FOR CAR TO STOP BUT ABS BRAKES LOCKED UP AND I REAR ENDED THE TRUCK. THEN AFTER HITTING THE TRUCK HARD ENOUGH TO HAVE CAR TOWED THE BATTERY BURST AND THE AIR BAGS NEVER DEPLOYED. *JB
Jul 15, 2006
ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE
1 complaint
I OWN A CHEVROLET, IMPALA - 2002. IN THE BEGINNING OF APRIL I WAS ON MY WAY TO WORK AND WHEN I ATTEMPTED TO PULL OUT INTO A BUSY FOUR-LANE HIGHWAY AS I HIT THE GAS PEDAL TO ACCELERATE THE CAR FELT SLUGGISH AS THOUGH IT WERE NOT GETTING ENOUGH GAS OR NOT SHIFTING INTO GEAR. THAT EVENING I STOOPED TO FILL UP THE GAS TANK AND UPON LEAVING I WAS CLIMBING A HILL AND THE CAR ACTED UP AGAIN AND MADE A DIFFERENT SOUND AND AGAIN ACTED AS THOUGH IT WERE NOT SHIFTING INTO GEAR OR NOT GETTING ENOUGH FUEL AND THE SECURITY LIGHT (NOT SERVICE ENGINE) CAME ON AND STAYED ON. I IMMEDIATELY PHONED MY HUSBAND AND HE MADE ARRANGEMENTS TO TAKE IT TO THE DEALERSHIP (JOHN SERRETTI). WE HAVE MAINTAINED THIS VEHICLE FAITHFULLY SINCE WE PURCHASED IT OIL CHANGES, TIRES ROTATED ETC. ALL PERFORMED AT JOHN SERETTI'S EVERY 3/4 MONTHS. AFTER REVIEWING ALL PAPERWORK RECEIVED AT HOME FOR THE IMPALA MY HUSBAND CAME ACROSS A LETTER FROM GENERAL MOTORS MAILED IN OCTOBER 2005 STATING THAT SOME VEHICLES WERE EXPERIENCING LOSS OF POWER DUE TO THE CATALYTIC CONVERTER AND IF WE DID INDEED HAVE ANY ISSUES WITH THIS TO TAKE TO THE DEALER AND THEY WOULD REPLACE IT, BUT IF NOT, NOTHING NEEDED TO BE DONE AND THIS LETTER WAS NOT A RECALL. THE DEALER PERFORMED A DIAGNOSTIC TEST ($90) AND FOUND THAT INDEED THE CATALYTIC CONVERTED WAS CLOGGED AND SUPPOSEDLY CAUSED THE SPARK PLUGS WIRE TO ARC AND MELT WHICH ALL HAD TO BE REPLACED AT OUR EXPENSE (ALMOST $600). MY HUSBAND HAS TALKED TO SEVERAL MECHANICS IN REFERENCE TO THIS AND THEY ALL AGREE THIS COULD HAVE BEEN A POTENTIALLY DANGEROUS SITUATION POSSIBLY CAUSING THE VEHICLE TO CATCH ON FIRE. GM DID COVER PART OF THE REPAIRS BUT IN MY OPINION THEY SHOULD HAVE COVERED THEM ALL BECAUSE THE CONVERTER WAS DEFECTIVE AND IF CARBON HAD BUILT UP TO THAT EXTENT TO CAUSE ALL OF THIS DAMAGE AND LEADING ME AND OTHER MECHANICS TO BELIEVE IT COULD VERY WELL HAVE STARTED A FIRE, WHY WASN'T IT DISCOVERED AT THE PREVIOUS INSPECTION-OIL CHANGE? *JB
May 01, 2006
CHILD SEAT,UNKNOWN OR OTHER
1 complaint
DT*: THE CONTACT STATED THE MATERIAL PADDING HOOKS WERE BROKEN OFF OF THE SIDE OF THE SEAT AND PLACED IN THE MOUTH BY THE TODDLER. ALTHOUGH THERE WAS A RISK OF CHOKING, THE CHILD DID NOT SUSTAIN ANY INJURIES. AFTER THE INCIDENT, THE SEAT WAS INSPECTED BY A CHILD SAFETY SEAT TECHNICIAN WHO SUGGESTED DISCARDING THE SEAT. THE MANUFACTURER WAS NOT ALERTED.
Apr 03, 2006
SERVICE BRAKES, HYDRAULIC,FUEL SYSTEM, GASOLINE
1 complaint
MY VEHICLE HAS 62,000 MILES ON IT AND HAS ALREADY HAD BRAKES REPLACED AND A FUEL PUMP WHICH COSTED $789 DOLLARS. *NM
Feb 15, 2006
STEERING,ENGINE AND ENGINE COOLING
1 complaint
1. LOW COOLANT LIGHT WAS CONTINUALLY ON, AND IT DID REQUIRE COOLANT AT THE TIME, BUT THERE WAS NO INDICATION WHAT WAS HAPPENING TO THE COOLANT - AFTER 2 WEEKS OF SMELLING ANTIFREEZE WITHIN THE VEHICLE, IT WAS THEN DISCOVERED THAT THE COOLANT WAS LEAKING AROUND THE LOWER INTAKE MANIFOLD GASKET NEAR THE BOLTS AND THEN THIS LED TO THE REPLACEMENT OF THE GASKET ITSELF..IT TOOK 8.5 HOURS OF LABOR AND THE COST OF THE NEW GASKET TO CORRECT THE PROBLEM. 2. THERE IS A LOUD CLUNKING NOISE IN THE FRONT END OF THE VEHICLE WHEN TURNING THE VEHICLE AT SLOW SPEEDS...APPARENTLY IT IS THE INTERMEDIATE STEERING SHAFT AND HAS BEEN IDENTIFIED BY THE CHEVROLET DEALER BUT WILL NOT FIX THE PROBLEM FOR US...THEY SAY THAT THERE IS NO RECALL FOR THIS PROBLEM, BUT ADMIT THAT THEY HAVE NUMEROUS COMPLAINTS ABOUT THIS AND THAT THEY HAVE TRIED TO GET CHEVROLET TO RECALL THE VEHICLE BECAUSE OF THE COMPLAINTS FROM THEIR CUSTOMERS. BOTH PROBLEMS THAT I HAVE LISTED ARE A CONTINUAL PROBLEM FOR MANY IMPALA OWNERS AND I FEEL AS THOUGH SINCE THEY HAVE ISSUED NUMEROUS SERVICE BULLETINS TO THEIR DEALERS ABOUT BOTH OF MY COMPLAINTS, THAT THEY ARE AWARE OF THE PROBLEMS BUT STILL REFUSE TO CORRECT THEM FOR THE CONSUMER. AS A CONSUMER I FEEL AS THOUGH GM SHOULD BE INVESTIGATED AND MADE TO FIX THESE PROBLEMS FOR ALL OF US 2002 IMPALA OWNERS. *NM
Nov 26, 2005
ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM,UNKNOWN OR OTHER
1 complaint
2002 CHEVY IMPALA LS CAR STALLS AT HIGHWAY SPEEDS, OFTEN AFTER HITTING LARGE BUMP, RESULTING LOSS OF POWER BRAKES AND POWER STEERING IS DANGEROUS. FULL TEXT OF CORRESPONDENCE WITH GM, POSTINGS ON LINE AND SEARCH OF TSB IS AVAILABLE. *NM
Sep 21, 2005
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
1 complaint
DT: THE CONSUMER STATES THAT THE 2002 CHEVROLET IMPALA IS HAVING A PROBLEM ON THE SECURITY FEATURE ON THE BCM. THE INSTRUMENT PANEL LIGHTS UP AND THE CAR WILL START, AND SOMETIMES IT WILL NOT. THE CAR HAS BEEN TAKEN TO THE DEALERSHIP FOR DIAGNOSTIC TESTING. THE DEALER FOUND THAT THE BODY CONTROL MODULE WAS FAULTY. THE CONSUMER DID NOT HAVE THE CAR REPAIRED BECAUSE SHE DID NOT HAVE THE MONEY TO PAY FOR IT. THE CAR IS STILL STARTING INTERMITTENTLY. THE CONSUMER CALLED GM, AND THEY REFERRED HER TO NHTSA. GM MADE A FILE OF HER COMPLAINT. THE CONSUMER STATED SPECIFICALLY THAT SHE HAD BEEN STRANDED SEVERAL TIMES BECAUSE OF THIS AND SHE CONSIDERED THAT A SAFETY ISSUE BECAUSE SHE HAS FIVE KIDS. THE CONSUMER SAID THAT SHE HAD A PROBLEM WITH THE SECURITY FEATURE FOR THE PAST YEAR.*AK
Sep 15, 2005
STEERING,SERVICE BRAKES, AIR,FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES,INTERIOR LIGHTING
1 complaint
WE BOUGHT OUR ASTRO VAN IN 2001, IT HAS BEEN IN THE SHOP ABOUT 22 OR 23 TIMES. MOST OF THEM MAJOR THINGS NEEDING TO BE FIXED OR REPLACED.*AK
Apr 26, 2005
SUSPENSION,EXTERIOR LIGHTING
1 complaint
THE CONSUMER STATES THE HEAD LIGHT LENSES PRODUCED CONDENSATION. AS A RESULT, THE LIGHTS WERE DIM. *JB WATER WAS GETTING INTO THE HEADLIGHTS AND THERE WAS A FRONT AND REAR ALIGNMENT PROBLEM. AS A RESULT OF THESE TWO PROBLEMS, THERE WAS POOR NIGHT VISION AND THE TIRES NEEDED TO BE REPLACED. *SC *JB
Jan 28, 2005
POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
1 complaint
WHEN THE CONSUMER ACCELERATED FROM A STOP HE HEARD A CLICKING NOISE. *NM THE TRANSMISSION HAD GONE OUT. THE BATTERY HAD GONE DEAD AND HAD A CRACK IN IT. ALSO, WHILE THE VEHICLE WAS IN MOTION, GOING 65 MPH IN CRUISE, THE MOTOR SUDDENLY SPED UP THEN SLOWED DOWN AND A GRINDING NOISE WAS HEARD. *SC *JB
Jan 13, 2005
STEERING,POWER TRAIN,VISIBILITY
1 complaint
I NOTICED THAT MY TRANSMISSION SHIFTS VERY HARD WHEN IT WARMS UP. I TOOK TO CHEVROLET DEALER, THEY CHANGED MY TRANSMISSION MOUNTS, AND DOG BONES. I PAID QUITE A FEW DOLLARS AND MY VEHICLE STILL HAS THIS SAME PROBLEM. THE VEHICLE HAS 85,000 MILES, BUT I,VE MAINTAINED THE VEHICLE VERY WELL. I,VE ALSO HAD PROBLEMS WITH MY STEERING PLAY.THE DEALER CHANGED SOME PARTS IN THE ASSEMBLY WHICH IS BETTER. I'M A MECHANIC AND I DON'T BELEIVE THAT THERE WAS ANYTHING WRONG WITH MY DRIVETRAIN MOUNTS, BUT IT'S IN THE TRANSMISSION. I PAID ALOT OF MONEY AND STILL HAVE THE SAME PROBLEM. SINCE OWNING THE CAR I HAD PROBLEMS WITH THE DRIVERS WINDOW. THE MOTOR WAS CHANGED ONCE UNDER WARRANTY NOW IT'S DOING THE SAME THING AGAIN. THE PROBLEM IS IT WILL GO DOWN BUT WON'T GO UP SOMETIMES. *AK
Dec 31, 2004
ENGINE AND ENGINE COOLING,VEHICLE SPEED CONTROL
1 complaint
WHILE DRIVING AT 45 MPH VEHICLE SUDDENLY ACCELERATED. CONSUMER WAS ABLE TO CONTROL THE VEHICLE AND PULLED OVER. DROVE VEHICLE TO THE DEALER FOR ANALYSIS. THE MECHANIC NOTICED THAT THE CATALYTIC CONVERTER WAS CLOGGED. THIS PROBLEM CAUSED THE CATALYTIC CONVERTER TO BE REPLACED.*AK
Nov 10, 2003
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,SEATS
1 complaint
DRIVER'S SIDE (LEFT) FRONT BRAKE CALIPER LOCKING UP & CAUSING TREMENDOUS PAD & ROTOR WEAR, CURRENTLY IN SHOP TO BE FIXED FOR 3RD TIME. OTHER PREVIOUS PROBLEMS INCLUDE FAULTY SENSOR REPORTING "LOW COOLANT" DESPITE FULL, & FRONT DRIVER'S POWER SEAT STUCK IN BACK POSITION.*AK
Jul 02, 2003
STEERING,AIR BAGS
1 complaint
I RECENTLY BOUGHT A SECOND HAND 2002 CHEVROLET IMPALA WITH 45,955 MILES AS PART OF THE DEAL THE DEALER WAS TO FIX THE AIR BAG LIGHT -IT WOULD NOT GO OUT- A MONTH AFTER THE SALE OF THIS CAR I HAD TO HAVE THE INTERMEDIATE STEERING COLUMN REPLACED AT A COST OF $331 BECAUSE THE STEERING WAS KNOCKING ALL THE TIME, NO MATTER THE ROAD CONDITION. I BELIEVE THAT FOR A CAR THAT HAS HAD NO ACCIDENT DAMAGE AND HAS THIS AMOUNT OF MILEAGE ON IT, THAT THIS SHOULD NOT BE HAPPENING. AND I WOULD LIKE TO KNOW IF I CAN EXPECT MORE OF THE SAME AND IF THIS WAS/IS A SAFETY ISSUE? I DRIVE ABOUT 5000 MILES A YEAR MYSELF. I AM NOT TO PLEASE WITH THIS CAR AT THE PRESENT TIME BECAUSE OF THE ABOVE AM I AM WONDERING IF, I SHOULD CUT MY LOSSES AND SELL IT. *NLM
Jun 18, 2003
CHILD SEAT
1 complaint
THE CHILD SEAT LATCH WOULD NOT RELEASE WHEN THE CONSUMER ATTEMPTED THE PUT THE CHILD IN THE CAR SEAT. *NLM
May 15, 2003
STEERING,SUSPENSION,SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY,LATCHES/LOCKS/LINKAGES
1 complaint
I WANTED HIM TO CHECK MY DRIVER SIDE BACK DOOR BECAUSE IT WOULDN'T OPEN VERY EASILY AT TIMES, AND THE WINDOW TO THAT SAME DOOR WOULD NOT OPEN AT TIMES. ALSO, MY TRUNK WOULDN'T OPEN WHEN ONE WOULD USE THE TRUNK RELEASE BUTTON AT TIMES. I ALSO HAD HIM CHECK MY DIMMING HEADLIGHTS, MY STEERING WHICH HAD A JERK IN IT WHEN I WENT AROUND CURVES, CLICKING SOUND IN ENGINE AND AN OVER ALL CHECK SINCE MY WARRANTY IS ABOUT TO RUN OUT IN 1,000 MILES. TURN OUT-AFTER LEAVING THE DEALER MY AIR CONDITIONER WAS HUMMING LIKE A HELICOPTER, MY BRAKES WERE HORRIBLE AND GRINDING AND THE CAR FEELS LIKE IT HAS NO GET UP AND GO POWER. I TOOK MY CAR TO BRAKE CHECK AFTER LEAVING BECAUSE WHEN THE DEALER DID THE OVERALL CHECK OF MY CAR THEY SAID I NEEDED A FRONT BRAKE JOB. AND THEY WANTED TO CHARGE ME OVER 200.00 DOLLARS. THE DEALER TOLD ME IT WAS NOT COVERED UNDER MY WARRANTY. WELL BRAKE CHECK TOOK OFF ALL FOUR TIRES AND FOUND THAT MY PROBLEM WAS DUE TO LEFT AND RIGHT CALIPER PROBLEMS ON THE INBOARD SIDE AND LEFT REAR HARD WEAR PROBLEMS AND WEAR ON THE OUTBOARD SIDE. THE CALIPER IS ENGAGING BUT NOT DISENGAGING AND CAUSED MY PADS TO WEAR OUT AND MY ROTORS ARE ATE UP. THE PADS ARE NOT WORN EVENLY WHICH IS DEFINITELY A SIGN OF CALIPER PROBLEMS. ALSO, THE DEALER UPON THE OVERALL INSPECTION OF MY CAR SAID THAT MY INTAKE GASKETS WERE RUINED AND LEAKING COOLANT. THEY SAID THEY REPLACED THEM, HOWEVER I AM AFRAID THAT THERE IS FURTHER DAMAGE TO MY VEHICLE THAT THEY ARE NOT TELLING ME, JUST LIKE MY BRAKES. DUE TO THE FACT THAT STEVE AT LONE STAR TOLD ME THAT IT WAS CAUSED DUE TO LACK OF OILS CHANGES AND GIL SAID IT WAS A PROBLEM WITH THE GASKETS BEING IMPROPERLY SEATED FROM THE FACTORY OR JUST A DEFECT IN THE GASKET. WELL IS THIS WHY MY CAR HAS NO GET UP ANYMORE? MY CAR ALSO MADE A GRINDING SOUND WHEN HITTING BUMPS UNDER THE RIGHT FRONT FENDER AREA THAT NOTHING WAS DONE ABOUT AND MY HEADLIGHT PROBLEM THEY SAID WAS DUE TO A FAULTY BATTERY CABLE. *NLM
May 12, 2003
ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,TIRES
1 complaint
THE VEHICLE'S GAS TANK WOULD NOT FILL BECAUSE AIR HAD GOTTEN IN THE TANK. THE DEALER HAS BEEN NOTIFIED. *NLM ONE MUST HOLD THE GAS NOZZLE AWAY FROM THE FILLER TUBE AND RESTRICT THE FLOW. THE TIRE AND FUEL SYSTEM/TANK/INJECTORS WERE REPLACED. THERE WAS A RATTLE SOUND COMING FROM THE ENGINE DUE TO THE INJECTORS THE VEHICLE WOULD STALL. AFTER THE ENGINE IS HOT, THE NEXT TIME THE VEHICLE WOULD TURN OVER BUT NO START AND RUN ROUGH. THE FUEL GAUGE FLUCTUATED(NOT GIVING ACTUAL AMOUNT). THE SOLENOID WAS REPLACED DUE TO HANGING BY THE HOSE RETAINER. SCC
Apr 07, 2003
SERVICE BRAKES, HYDRAULIC,AIR BAGS,VEHICLE SPEED CONTROL
1 complaint
I WAS IN A WRECK LAST MONDAY NIGHT WHILE DRIVING A COMPANY VAN. THE CRUISE CONTROL WHEN YOU SET IT AT A SPEED THEN GO DOWN A HILL IT WOULD GET 15-20 MILES FASTER. ANY HOW THE RIGHT FRONT TIRE WENT DOWN AND I HIT A GUARD RAIL WITH THE FRONT OF THE VAN A FIRE STARTED IMMEDIATELY BY MY LEFT FOOT AND NONE OF THE FRONT AIR BAGS DEPLOYED UNTIL THE FIRE GOT TO THEM. THE VAN ROLLED OVER ONCE AND LANDED ON ITS WHEELS THE DOORS WOULDN'T OPEN I ROLLED DOWN THE PASSENGER SIDE WINDOW AND GOT OUT THAT WAY AND THE ABS BRAKES WOULD LOCK UP WHEN YOU HAVE TO GET ON THEM REAL HARD. DT
Nov 29, 2002
FUEL SYSTEM, OTHER
1 complaint
CONSUMER STATE WHILE TRAVELING WITH AIR VENT ON WHILE CAR IS IDLING CONSUMER NOTICE FUEL SMELL INSIDE VEHICLE IN RESULT OF MAKING PASSENGER AND CONSUMER SICK. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER INFORMATION. MR
Nov 06, 2002
VISIBILITY,STRUCTURE
1 complaint
CONSUMER STATED THAT THE WINDSHIELD HAS A DENSE GLARE WHICH CAUSES EYE STRAIN AND FATIGUE HAZARD WHILE DRIVING. *YH
Oct 03, 2002
SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROL
1 complaint
WHEN ON A DOWNWARD INCLINE OR IN REVERSE AND APPLYING THE BRAKES THE VEHICLE WILL STILL ACCELERATE, AND IT IS HARD TO STOP THE VEHICLE, THE VEHICLE IS ALSO EXPERIENCING A THUMPING NOISE IN THE RER OF THE VEHICLE WHILE BRAKING. *AK *NLM
Sep 17, 2002
SEAT BELTS
1 complaint
WHILE CHILD SEAT WAS LOCKED IN PLACE IN REAR WITH SEAT BELT( CHILD IN SEAT), THE SEAT BELT UNLOCKED WITHOUT ANY INTENTIONS, CAUSING CHILD AND SEAT TO FLIP OVER,ACCELERATING TO TURN LEFT THE BELT RELEASED AFTER MAKING TURN, THE BELT RELEASED TUMBLING CHILD TOWARD REAR PASSENGER DOOR. *AK CONSUMER STATED THE CHILD AND SEAT FLIP UPSIDE DOWN*JG
Oct 02, 2001
Frequently Asked Questions
How many problems does the 2002 CHEVROLET Impala have?
The 2002 CHEVROLET Impala currently has 807 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2002 CHEVROLET Impala?
The most common problems reported for the 2002 CHEVROLET Impala are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2002 CHEVROLET Impala problem data come from?
All problem and complaint data for the 2002 CHEVROLET Impala comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
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