2002 CHEVROLET Suburban Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
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Complaints Reported
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Complaints by Component
SERVICE BRAKES, HYDRAULIC
82 complaints
JUST HAD TO REPLACE BRAKE LINES DUE TO SEVERE CORROSION. THIS COST ME A SMALL FORTUNE. THIS IS COVERED UNDER NHTSA ACTION # EA11001. PERFORMED SERVICE TO AVOID CATASTROPHIC EVENT. NOTICE MUST BE MADE TO ALL CURRENT OWNERS OF VEHICLES TO REDUCE RISK OF CATASTROPHIC CRASH \ POSSIBLE LOSS OF LIFE. *TR
Dec 05, 2012
THE ABS LIGHT CAME ON. WHEN THE CAR WAS TURNED OFF, A PUMP OR SOMETHING KEPT RUNNING AND THE SOUND SEEMED TO BE COMING FORM UNDER THE VEHICLE. THE SOUND DID NOT CEASE EVEN WHEN THE CAR WAS TURNED OFF AND THE KEY REMOVED. THIS CONTINUED UNTIL I CHECKED THE FUSES AND TRIED DISCONNECTING THE ABS 60-AMP FUSE FROM THE FUSE BOX UNDER THE HOOD. THE FUSE WAS FINE, HOWEVER WHEN I DISCONNECTED THE FUSE, THE SOUND IMMEDIATELY STOPPED. I RECONNECTED THE FUSE BRIEFLY AND THE SOUND RESUMED, SO I LEFT THE FUSE DISCONNECTED UNTIL A REPAIR CAN BE MAID. *TR
May 10, 2012
BEGAN EMERGENCY BREAKING AND EVASIVE MANEUVERS. SHORTLY AFTER BEGINNING TO TURN, THE ABS LIGHT CAME ON AND ALL 4 WHEELS LOCKED. THE RESULT WAS A 180 DEGREE SPIN ACROSS 5 LANES OF I30 JUST SOUTH OF DOWNTOWN DALLAS. WE ALMOST AVOIDED ANY COLLISION, BUT IT COULD HAVE BEEN HORRIBLE AS WE WERE CLOSE TO HITTING AT LEAST 7 TO 10 VEHICLES WITH SPEED DIFFERENTIALS OF ABOUT 50MPH WHILE OUT OF CONTROL. THE FAILURE CODE WAS THE EBCM RELAY, AND THE SYSTEM WORKS IF THE AMBIENT TEMPERATURE IS COLD ENOUGH, THOUGH IT FAILS ON BUMPS SOMETIME. TYPICAL BAD SOLDER JOINT BEHAVIOR. MANY PEOPLE ARE REPAIRING THESE MODULES BY RE-SOLDERING THE RELAY CONNECTIONS. *JS
May 02, 2012
MY WIFE WAS DRIVING OUR 2002 CHEVROLET SUBURBAN 1500 4WD WHEN SHE APPLIED THE BRAKES TO STOP THE PEDDLE WENT ALL THE WAY TO THE FLOOR. SHE WAS ABLE TO GET THE TRUCK INTO A PARKING LOT WITHOUT INCIDENT. WHEN I GOT THERE TO LOOK AT THE PROBLEM, I NOTICED THE STEEL BRAKE LINE SUPPLYING THE RIGHT FRONT CALIPER WAS SEVERELY CORRODED, WHERE IT RUNS ATOP THE FRAME IN THE ENGINE COMPARTMENT, TO THE POINT WHERE IT DEVELOPED A PINHOLE TO ALLOW A LOSS OF PRESSURE(PEDDLE). THE LINE IS SO CORRODED THAT I CAN'T EVEN CUT OUT A SECTION AND FLARE THE OLD LINE TO INSTALL A REPAIR SECTION OF LINE. I BELIEVE THE ENTIRE BRAKE LINE HAS TO BE REPLACED. AT THIS TIME I HAVEN'T INSPECTED THE REST OF THE LINES, BUT WHEN I CAN I WILL!!!!! I'M READING ABOUT NUMEROUS BRAKE LINE AND OTHER SEVERE CORROSION ISSUES ON THESE MODELS. WE HAVE BEEN LOYAL GM CUSTOMERS SINCE 1976. WE CURRENTLY OWN THE ABOVE MENTIONED SUBURBAN AND A 2008 SILVERADO. THE SUBURBAN IS OUR PRIMARY FAMILY VEHICLE WHICH IS USED TO TRANSPORT OUR DISABLED CHILD. *TR
Apr 29, 2012
I WAS NEARING A STOP SIGN AT AN INTERSECTION AND APPLIED BRAKES. PEDAL WENT TO FLOOR AND I WENT THROUGH INTERSECTION. ONCOMING VEHICLE HAD TO SWERVE TO MISS ME. INVESTIGATION DETERMINED THAT A FRONT BRAKE LINE HAD RUSTED THROUGH, CAUSING LOSS OF BRAKE FLUID. *TR
Mar 12, 2012
+ 77 more complaints for this component
SERVICE BRAKES
65 complaints
the brake lines rust and they burst this occurred on my main brake line going to the abs controller I had no brakes from mechanics they say this is a common problem on usa made cars brake lines should never ever rust and burst
Nov 20, 2023
PARKING BRAKE WILL NOT HOLD THE CAR IN PLACE AND WAS LIKE THAT WHEN I BOUGHT IT NEW. UNABLE TO REPAIR IT TO MAKE IT HOLD THE CAR. PROBLEMS GETTING CAR INSPECTED.
Nov 04, 2019
ANTI LOCK BRAKES ARE ACTIVATING ON THERE OWN WHEN TRYING TO STOP AND HAS ALMOST CAUSED ME TO CRASH 4 TIMES. I FINALLY PULLED THE ABS FUSE OUT THIS STOPPED IT BUT NOW I HAVE NO ABS IAM IN SOAP LAKE WASHINGTON IT SHOWS A RECALL BUT ONLY FOR A FEW STATES I BOUGHT MY SUBURBAN NEW IN BOISE IDAHO AND NOW RESIDE IN WASHINGTON STATE MY VEHACLE IS EFFECTED EXTREMELY BAD WITH THIS PROBLEM
Sep 16, 2019
PASSENGER FRONT BRAKE IS LOCKING UP WHILE VEHICLE IS IN MOTION. HAS CAUSED NUMEROUS BRAKE PAD REPLACEMENTS AND CALIPER AND ROTOR REPLACEMENT. HAS CAUSE SMALL FIRE.
Apr 16, 2019
NO WARNING LIGHTS ON THE DASH, BUT UPON BREAKING AT SLOW SPEED THE PEDAL EITHER PUSHES BACK OR THE BRAKES SLOW THE VEHICLE AT A FRIGHTENINGLY SLOW PACE, ALL WHILE THE ABS SYSTEM IS ON AS IF SLIDING ON ICE, BUT IT WAS AND IS DRY PAVEMENT. THIS HAPPENS 95 -100% OF EVERY BRAKING ATTEMPT. I HAVE TAKEN IT TO A LOCAL MECHANIC HE COULDN'T FIGURE OUT WHAT TO FIX SINCE THE COMPUTER CODES WERE BOUNCING ALL OVER THE PLACE. I SEE THIS IS A PROBLEM AFTER I HAVE DONE RESEARCH ON THE WEB. I PULLED THE MAIN ABS 60 FUSE UNDER THE HOOD TO TURN OFF THE SYSTEM. THIS CAUSES THE BREAK WARNING FAILURE LIGHT TO COME ON BUT I CAN AT LEAST STOP THE VEHICLE. THIS IS A FAILURE ON A SAFETY SYSTEM (ABS) THAT ACTUALLY CAUSES A SERIOUS SAFETY ISSUE...AS EACH STOP IS A POTENTIAL CRASH.
May 10, 2018
+ 60 more complaints for this component
ENGINE AND ENGINE COOLING
38 complaints
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE DRIVING BETWEEN 30-60 MPH. A CHARGING LIGHT ALSO ILLUMINATED AS THE VEHICLE STALLED. THE CONTACT COASTED TO A STOP AND WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CRANK SHAFT POSITION SENSOR WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 85,000. .UPDATED 06/18/12 *BF THE CONSUMER STATED WHEN THE ENGINE STOPPED, THERE WAS NO POWER STEERING AND ONLY ONE POWER ASSISTED BRAKE APPLICATION, WHICH ALMOST RESULTED IN AN ACCIDENT. UPDATED 06/22/12 UPDATED 06/26/12 *BF THE CONSUMER REFERENCED RECALL # 07V521000 REGARDING THE CRANKSHAFT POSITION SENSOR. UPDATED 06/27/12*JB
May 30, 2012
AFTER SO LONG IGNORING THE SMELL IN MY CAB, I DECIDED TO GET IT CHECKED OUT AT BENNY'S EXHAUST IN BRISTOL, TN, AND FOUND THAT EXHAUST MANIFOLD HEAD BOLTS BROKE OFF ON BOTH SIDES OF ENGINE. 1ST BOLT INITIALLY THEN SECOND BOLT NEXT TO IT BROKE AS WELL. NO WORK HAS BEEN DONE TO MOTOR OR AFTERMARKET PARTS ADDED THAT WOULD AFFECT THIS PART AND CREATE FAILURE. EXHAUST GAS ENTERS THE UNDERHOOD AREA SOMETIME CAN BE SMELLED INSIDE PASSENGER CAB AREA. THE EXHAUST MAKES A BLACK PLUME UP SIDE OF MOTOR ON BOTH SIDES. THIS VEHICLE CAN NOT BE REGISTERED IN ANY STATE THAT HAS EMISSIONS TESTING, BECAUSE IT WILL NOT PASS. I AM FORCED TO REGISTER IT TO NON-TESTING STATES. WHY ISN'T THERE A RECALL ON THIS MATTER. IT APPEARS THAT THIS AFFECTS ALL YEARS. WHAT IS WRONG WITH GM, WHY WON'T THEY TAKE CARE OF THIS MATTER. AFTER SOMEONE SPENDS SEVERAL TENS OF THOUSANDS ON A VEHICLE, WHY ISN'T SAFETY THE STANDARD GM SHOULD MEASURE ITSELF UP TOO. ENGINEERS, ARE YOU MAKING SURE PLANNED OBSOLESCENCE IS BUILT INTO ALL YOUR VEHICLES. I WON'T BUY GM NO MORE AFTER OWNING GM ALL MY LIFE. *TR
Apr 25, 2012
EXHAUST MANIFOLD BOLTS BREAKING LEAVING STUDS IN THE HEADS, HEATING UP ENGINE COMPARTMENTS, RELEASES CARBON MONOXIDE, AFFECTS O2 SENSOR AND CATALYTIC CONVERTER. WILL NOT PASS EMISSIONS IN SOME STATES. GM NOT STANDING BEHIND THIS 1999-2008 ISSUE. IT IS A SAFETY ISSUE AND IS EXPENSIVE TO FIX. GM MECHANICS DENYING ANY SUCH ISSUES. PLEASE CHECK- IN TO THIS. OUR WHOLE FLEET AND OUR PERSONAL TRUCKS AFFECTED BY THIS. *TR
Feb 16, 2012
LEFT-SIDE ENGINE MANIFOLD BOLTS BROKE OFF, CAUSING EXHAUST GAS TO ESCAPE INTO THE ENGINE COMPARTMENT ON THE OPPOSITE SIDE OF THE FIREWALL FROM THE DRIVER. THE ESCAPING EXHAUST CAUSES A 'TICKING' NOISE, WHICH IS WHAT BROUGHT THIS TO THE ATTENTION OF THE OWNER (ME). THE VEHICLE IS WELL-MAINTAINED AND IS NEVER USED IN HARSH OR DEMANDING CONDITIONS. PRIMARY USE IS TRANSPORTING FAMILY IN URBAN AREA. THERE HAS BEEN NO PRIOR SERVICE WORK THAT REQUIRED MANIFOLD TO BE REMOVED. THE MANIFOLD BOLTS ARE DEFECTIVE. THIS IS A SERIOUS SAFETY AND EPA ISSUE DUE TO EXHAUST GASES BEING RELEASED IN THE ENGINE COMPARTMENT, AND THE POSSIBILITY OF THE HEAT FROM THE EXHAUST NEGATIVELY AFFECTING SENSORS AND OTHER VITAL ENGINE COMPONENTS. *TR
Jan 03, 2012
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN 2500. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH WHEN THE ENGINE STALLED, FOLLOWED BY THE BATTERY WARNING LIGHT ILLUMINATION. THE FAILURE OCCURRED EIGHT MORE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO LOCATE A PROBLEM. IN ADDITION, THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TESTING WHICH DETECTED A TROUBLE CODE WITH THE CRANK POSITION SENSOR. THE VEHICLE WAS REPAIRED. THERE WAS A RECALL RELATED TO THE DEFECT UNDER NHTSA CAMPAIGN ID NUMBER 07V521000 (ENGINE AND ENGINE COOLING). THE CONTACT NOTIFIED THE DEALER CONCERNING THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. UPDATED 09/21/11*LJ THE CONSUMER STATED AFTER WAITING 15-30 SECONDS, THE ENGINE WOULD START IMMEDIATELY AND RUN SMOOTHLY. UPDATED 10/26/11
Jul 22, 2011
+ 33 more complaints for this component
PARKING BRAKE
24 complaints
TL*THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT WHILE THE PARKING BRAKE WAS ENGAGED, THE VEHICLE BEGAN TO ROLL; THE CONTACT STATED THAT THE PARKING BRAKE WOULD NOT HOLD AND COULD RESULT IN A CRASH. THE BRAKE WAS REPLACED ONCE BY THE DEALER BUT THE FAILURE CONTINUED. THE CONTACT REFERENCED RECALL 05V161000 BUT THE YEAR, MAKE AND MODEL WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 90,171.
Jan 24, 2011
EMERGENCY BRAKE DOES NOT WORK. HAS BEEN BAD SINCE 36K MILES AND DEALER REFUSES TO TOUCH BECAUSE VEHICLE IS OUT OF WARRANTY. FIX IS BUYING NEW CABLES WITH NEW EMERGENCY BRAKE PEDAL; WHY NEW PEDAL? THEY OBVIOUSLY KNOW THAT THEY HAVE A PROBLEM AND THEY DON'T WANT TO TAKE RESPONSIBILITY FOR IT. WHY SHOULD I HAVE TO PAY FOR THEIR POOR ENGINEERING? *TR
Feb 10, 2010
TL*THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN 1500. WHEN THE CONTACT FIRST PURCHASED THE VEHICLE, HE NOTICED THAT THE PARKING BRAKE WOULD NOT HOLD. THE VEHICLE CONTINUED TO ROLL WHEN THE BRAKE WAS ENGAGED. HE TOOK THE VEHICLE TO THE DEALER AND THEY TIGHTENED AN UNSPECIFIED COMPONENT. THE VEHICLE PASSED INSPECTION, BUT THE FAILURE WORSENED AFTERWARDS. THE DEALER COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE ISSUE OCCURRED EVERY TIME HE ATTEMPTED TO APPLY THE PARKING BRAKE. THE MANUFACTURER WAS NOT NOTIFIED. THE CURRENT MILEAGE WAS APPROXIMATELY 75,000 AND FAILURE MILEAGE WAS APPROXIMATELY 65,000.
Mar 25, 2009
2002 SUBURBAN PARKING BRAKE HAS FAILED FOR THE SECOND TIME AT 77K MILE. NOW THEY HAVE BEGUN LOCK AND HAVE TO BE RESET A COUPLE TIMES TO GET THEM TO RELEASE. A LOUD SQUEAL ACCOMPANIES BEFORE IT RELEASES. PARKING BRAKE PEDAL IS TO THE FLOOR. TRUCK STILL HAS ORIGINAL DISK BRAKES ALL AROUND. *TR
Apr 21, 2008
2002 CHEVY SUBURBAN PARKING BRAKE FAILED DUE TO A DESIGN FLAW THAT AFFECTS HUNDREDS OF THOUSANDS 1999 THROUGH 2003 GM VEHICLES. MOST OWNERS ARE PROBABLY UNAWARE THEIR VEHICLE HAS THIS DEFECT, SINCE THE TRANSMISSION PREVENTS VEHICLE MOVEMENT WHEN IN PARK. THE PARKING BRAKE ON THESE GM VEHICLES IS A DRUM BRAKE ON THE REAR WHEELS. THE EMERGENCY BRAKE DRUM, AND DISC BRAKE ROTOR IS COMBINED INTO A SINGLE UNIT ON THESE VEHICLES. PARKING BRAKE PADS ARE MOUNTED ON A CIRCULAR METAL RING, WHICH HAS ABOUT A 2 INCH GAP AT THE TOP. THE RING EXPANDS WHEN THE PARKING BRAKE IS APPLIED. UNLIKE TYPICAL DRUM BRAKE PADS, THE CIRCULAR RING IS NOT WELL SECURED TO PREVENT UNDESIRABLE MOVEMENT WITHIN THE DRUM. USUALLY, DRUM BRAKE PADS ARE SECURED BY HEAVY SPRINGS TO KEEP THEM CENTERED WITHIN THE DRUM. ON THESE GM VEHICLES, HOWEVER, THERE IS JUST A SLIDE-IN CLIP AT THE BOTTOM OF THE CIRCULAR METAL RING TO WHICH THE PADS ARE ATTACHED. THIS ALLOWS THE BRAKE PADS TO MOVE WITHIN THE DRUM WHEN THE PARKING BRAKE IS NOT IN USE. ON MY VEHICLE, THE CIRCULAR RING WAS PULLED DOWN BE GRAVITY, RESULTING IN IT CONTINUALLY RIDING AGAINST THE DRUM. THIS WORE OUT THE PADS ON THE BOTTOM OF THE CIRCULAR RING TO THE POINT WHERE METAL WAS CONTACTING METAL. THIS CAUSED EXTENSIVE WEAR TO THE DRUM, REMOVING OVER 1/16 INCH OF METAL. IN FEBRUARY 2003, GM RELEASED SERVICE BULLETIN NUMBER 92-05-26-002A, WHICH CALLS FOR INSTALLATION OF A SPRING CLIP RETAINER TO PREVENT PARKING BRAKE FAILURE ON THE FOLLOWING MODELS: 2002-2003 CADILLAC ESCALADE 1999-2003 CHEVY SILVERADO 1500 2000-2003 CHEVY SUBURBAN, TAHOE 1500 2002-2003 CHEVY AVALANCHE 1999-2003 GMC SIERRA 1500 2000-2003 GMC YUKON 1500 GM SHOULD HAVE DONE A RECALL. THIS PROBLEM IS WIDESPREAD AND THE TRANSMISSION MAY NOT BE SUFFICIENT TO HOLD WHEN PARKED ON A STEEP SLOPE. A DRIVER COULD PLACE A RUNNING VEHICLE IN NEUTRAL, SET THE PARKING BRAKE, AND TAKE THEIR FOOT OFF THE BRAKE PEDAL, RESULTING IN HARMFUL CONSEQUENCES. THIS DEFECT COULD RESULT IN SERIOUS INJURY. *TR
Feb 12, 2008
+ 19 more complaints for this component
POWER TRAIN
23 complaints
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Nov 10, 2014
SAT. 2/16/13 I STARTED MY 02 SUBURBAN UP BY TURNING THE KEY THROUGH AN OPEN DRIVERS SIDE WINDOW. THE CAR LURCHED FORWARD ABOUT 6 INCHES. THIS HAS HAPPENED INTERMITTENTLY FOR YEARS, BUT REALLY NOTICED IT THIS TIME BECAUSE MY ARM GET HIT BY STEERING WHEEL SINCE I WAS OUTSIDE VEHICLE. NORMALLY WHEN IT HAPPENS I AM SEATED IN CAR AND NOTICE IT SEEMS TO JUMP FORWARD. IT HAPPENS PROBABLY ONCE EVERY 100-150 STARTS. ANY IDEA WHY AND WHAT I CAN DO ABOUT IT. AFRAID SOMEONE MAY BE IN FRONT OF CAR SOMEDAY AND MIGHT GET HURT IF IT LURCHED. ALSO COULD HAVE DONE DAMAGE TO MY GARAGE DOOR IF IT HAD BEEN DOWN. *TR
Feb 18, 2013
2002 CHEVROLET SUBURBAN 2500 4WD TRANSFER CASE FAILURE *GR THE CONSUMER NOTICEABLE A CONSIDERABLE AMOUNT OF SMOKE COMING FROM BEHIND THE VEHICLE. HE PULLED OVER AND NOTICED OIL DRIPPING FROM THE TRANSMISSION. THE VEHICLE WAS TAKEN TO A REPAIR SHOP AND UPON INSPECTION IT WAS DETERMINED THE TRANSFER CASE HOUSING HAD A HOLE IN IT. THE CONSUMER DID SOME RESEARCH AND DISCOVERED IT WAS A WELL KNOWN ISSUE WITH THE TRANSFER CASE OIL PUMP RETAINING METHOD, CAUSING THE PUMP TO MOVE AROUND IN THE HOUSING, EVENTUALLY WEARING A HOLE IN THE REAR TRANSFER CASE HOUSING. *JB
May 03, 2010
I HAVE A 2002 SUBURBAN THAT SINCE I PURCHASED IT IN 2002 I HAVE BEEN COMPLAINING ABOUT THE TRANSMISSION NOT SHIFTING RIGHT. EVERY TIME I BROUGHT IT IN IT WOULD BE IN THE DEALERSHIP FOR LESS THAN A DAY AND I WOULD BE TOLD THAT EVERYTHING IS OKAY. NOW MY WARRANTY IS UP AND MY TRANSMISSION IS BROKE. I HAVE NO REVERSE, AND IT DOES NOT WANT TO DOWN SHIFT ON ANY FORWARD GEAR. I CALLED A TRANS SHOP IN MY AREA AND THEY STATED THAT WITH CHEVY SUBURBANS OF MY YEAR (GIVE AND TAKE 3YEARS BOTH WAYS) THERE IS A VERY COMMON PROBLEM WITH THE SEAL IN THE TRANS THAT IT WEARS TOO SOON AND TRANS OIL LEAKS WHILE DRIVING DOWN THE ROAD - THE OWNER DOES NOT EVEN NOTICE IT - BECAUSE IT GETS BLOWN AWAY WHILE DRIVING. THIS TO ME SEEMS LIKE SOMETHING THAT SHOULD BE FIXED BY THE MANUFACTURER. THE FACT THAT WHEN I CALLED THE TRANS SHOP (ATOMIC TRANSMISSIONS) THEY NEW RIGHT AWAY WHAT HAPPENED. *TR
May 16, 2008
I PURCHASED MY 2002 CHEVROLET IMPALA LS IN DECEMBER, 2004. GREAT LOOKING VEHICLE WITH NUMEROUS PROBLEMS. THE MOST RECENT AND SEVERE HAS COME OVER THE LAST FEW DAYS. WHILE ACCELERATING ON AN ENTRANCE RAMP, THE CAR WILL NOT SHIFT PROPERLY; VERY ROUGH AND THE RPM'S GO TO 4000 OR ABOVE BEFORE SHIFTING OR IF I LET OFF THE ACCELERATOR. I AM TERRIFIED THAT THE TRANSMISSION IS GOING TO COME OUT COMPLETELY WHILE DRIVING WITH MY FAMILY IN THE VEHICLE; I AM TAKING THE CAR TO A MECHANIC TO HAVE IT LOOKED AT. I HAVE ALSO BEEN RESEARCHING OTHER COMPLAINTS ABOUT THE CAR, AND TO MY HORROR, I AM EXPERIENCING MUCH OF THE SAME AS OTHER CONSUMERS. HOW CAN SO MANY COMPLAINTS BE ISSUED ABOUT THE SAME VEHICLE AND GENERAL MOTORS NOT FIXING THE PROBLEMS?? *TR
Nov 27, 2007
+ 18 more complaints for this component
STEERING
22 complaints
I HAD JUST PULLED AWAY FROM MY HOME ( APPROXIMATELY GOING 5 MPH) AND MY STEERING WHEELED LOCKED TO THE RIGHT AND I SIDE SWIPED 2 PARKED VEHICLES. I HAD BOTH HANDS ON THE WHEEL, WAS SEAT BELTED, NOT ON MY CELL PHONE NOR WAS I TEXTING...MY FULL ATTENTION WAS ON DRIVING AND I HAD NO CONTROL OVER THE STEERING FOR A FEW SECONDS. I CHECKED THE POWER STEERING FLUID AND BELTS FOR ANY SIGNS OF LEAKS OR WEAR, BUT THERE WERE NO OBVIOUS SIGNS OF A MALFUNCTION. MY GREAT CONCERN IS , WILL THIS HAPPEN AGAIN...WHY DID IT HAPPEN AND IF THOSE PEOPLE WERE GETTING INTO THEIR CARS...I MOST PROBABLY WOULD HAVE KILLED THEM! *TR
Sep 17, 2012
SUDDEN LOSS OF POWER STEERING AND VERY HEAVING STEERING REQUIRING GREAT EFFORT. I MADE A HARD U-TURN AND THEN FOUND THE STEERING WAS EXTREMELY HEAVY. IT TOOK BOTH HANDS AND A LOT OF FORCE TO STEER THE CAR. I PULLED OVER, POPPED HOOD, AND SAW NOTHING WRONG. NO DASH MALFUNCTION LIGHTS WERE ON. AT REPAIR, THE STEERING PUMP SHAFT HAD SHEARED WHERE IT NECKS DOWN FROM ABOUT 3/4" TO 3/8" DIAMETER. AN INTERNET SEARCH PROVIDES MANY INSTANCES OF THE SAME FAILURE. THE DEALER REPLACED THE PUMP WITH A DIFFERENT PART NUMBER WHICH DOES NOT HAVE THE VARIABLE EFFORT STEERING FEATURE. I VERY MUCH DON'T LIKE THE RESULTING LACK OF ROAD FEEL AND AM PURSUING THAT PROBLEM WITH THE DEALER. THIS SUDDEN STEERING PUMP FAILURE IS A DEFINITE SAFETY RELATED ISSUE. *TR
Sep 19, 2008
WHEN THE CAR IS COLD, THE STEERING RESISTS VERY STRONGLY A TURN TO THE RIGHT IN THE FIRST 10-20 DEGREES OF STEERING WHEEL TURN TO THE RIGHT OF STRAIGHT. THE STRENGTH OF RESISTANCE IS VARIABLE, DEPENDING ON THE SPEED OF THE VEHICLE. SITTING STILL, THERE IS A SLIGHT ?HITCH? OR NOTHING AT ALL. AS VEHICLE SPEED INCREASES, THE AMOUNT OF RESISTANCE INCREASES TO A MAX AT ABOUT 20-25 MPH, WHERE IT TAKES AN ?ARM WRESTLE? FORCE TO MOVE THE STEERING TO THE RIGHT. IT RESISTS, FIGHTS BACK, THEN WITH A LOT OF MUSCLE ? POPS THROUGH THIS RESISTANCE AND FEELS PERFECTLY NORMAL. THE HARD MUSCLE PULL TO THE RIGHT, AND SUBSEQUENT RELEASE MAKES THE TRACK OF THE CAR TEND STRAIGHT, AND THEN JERK RIGHT. WHEN THE CAR HAS THIS MALFUNCTION, IT REQUIRES THE MOST PHYSICAL POWER TO PULL THE STEERING TO THE RIGHT THE FIRST TIME. SUCCESSIVE TURNS TO THE RIGHT ARE EASIER AND EASIER, UNTIL AFTER ABOUT 4-5 CYCLES TO THE RIGHT, THE STEERING IS ?NORMAL.? SYMPTOMS ARE GONE WITHIN 1 MILE OF DRIVING. THIS MALFUNCTION OCCURS USUALLY WHEN THE VEHICLE IS COLD AND HAS NOT BEEN DRIVEN FOR SEVERAL DAYS. IT ALSO IS MORE PREVALENT WHEN THE OUTSIDE AIR TEMPERATURE IS COLD. THERE ARE EXCEPTIONS TO BOTH. IT RESISTED TURNS TO THE RIGHT IN THE MORNING, AND EQUALLY AS MUCH THAT EVENING RETURNING HOME FROM WORK. IT HAS SHOWN UP IN THE SUMMER, BUT MORE OFTEN IN THE WINTER. IT DOES NOT DO IT EVERY DAY. I DESCRIBE IT AS PERMANENT, PERSISTENTLY INTERMITTENT. VEHICLE HAS BEEN TO THE DEALER THREE TIMES, AND LEFT DAYS AND WEEKS AT A TIME. AT THE LAST INCIDENT, THE DEALER REPLACED THE STEERING POSITION SENSOR. FREQUENCY OF MALFUNCTION DECREASED, BUT THE PROBLEM HAS NOT BEEN RESOLVED. THE FACT THAT THE VEHICLE WILL NOT TAKE NORMAL STEERING COMMANDS IS IN ITSELF HAZARDOUS. ON SLIPPERY SURFACES, THE LIKELIHOOD OF LOSS OF CONTROL IS SEVERE. *TR
Jan 21, 2008
TL*THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN. WHILE BACKING OUT OF THE DRIVEWAY AT LESS THAN 5 MPH, THE STEERING WHEEL LOCKED. THE CONTACT CALLED THE DEALER AND WAS ADVISED TO HAVE THE VEHICLE TOWED TO THE SHOP. HE STATED THAT THE FAILURE WAS NOT THE POWER STEERING BECAUSE HE COULD NOT TURN THE WHEEL AT ALL TO DRIVE THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 74,000. UPDATED 07/08/11 *BF THE CONSUMER STATED THE POWER STEERING PUMP. UPDATED 07/18/11
Oct 01, 2007
POWER STEERING ON 2002 CHEVY. SUBURBAN FAILS. HAD POWER STEERING PUMP REPLACED AND PROBLEM CONTINUES. *JB
Aug 28, 2007
+ 17 more complaints for this component
FUEL SYSTEM, GASOLINE
22 complaints
MY 2002 CHEVROLET SUBURBAN 1500 HAS BEGAN TO STALL UNEXPECTEDLY. IT STALLS WHEN FUEL TANK IS LOW AND WHEN TANK IS FULL. LATELY, ITS BEEN DIFFICULT TO CRANK. I HAVE A NEW BATTERY, THE ALTERNATOR TESTED FINE, I'VE HAD THE FUEL PUMP REPLACED TWICE AND IT STILL STALLS. *TR
Apr 04, 2011
I HAVE A 2002 CHEVY SUBURBAN. THE TRUCK STARTED SHUTTING OFF AT ANY SPEED LEAVING ME WITHOUT POWER STEERING OR POWER BRAKES. I CHANGED THE FUEL FILTER THE NEXT DAY BUT PROBLEM STILL OCCURS. THEN CAR STALLED ON HIGHWAY AND WOULD NOT START AGAIN. CAR STARTED ABOUT 2 HOURS LATER AND THEN CUT OUT A BLOCK DOWN THE ROAD. STARTED THE CAR ANOTHER 3 HOURS LATER AND CAR WAS ABLE TO MAKE IT THE 5 MILES HOME. FUEL PUMP WAS REPLACED ABOUT 50K MILES AGO. STALL IS A DANGEROUS SITUATION WITH NO STEERING AND LITTLE BRAKING ISSUE. WITH ALL OF THE INTERNET FEEDBACK, AND THE 2000 AND 2001 FUEL ISSUES WITH THIS MODEL, CHEVY SHOULD DO SOMETHING ABOUT THIS. *TR
Sep 05, 2010
WHILE DRIVING ON THE HOUSTON TOLLWAY AT 65 MPH, MY 2002 SUBURBAN SUDDENLY AND WITHOUT WARNING LOST POWER AND THE ENGINE SHUTDOWN. I MANAGED TO GET THE VEHICLE ONTO THE SHOULDER WITHOUT INCIDENT AFTER ATTEMPTING TO RESTART THE ENGINE WHILE TRYING TO STEER CLEAR OF TRAFFIC. THE VEHICLE WOULD NOT START AND WAS TOWED TO LONE STAR CHEVROLET IN HOUSTON, TEXAS. THE BILL WAS 1045.10. THEY REPLACED THE FUEL MODULE AND THE FUEL FILTER AND TOLD ME THAT THERE HAD BEEN SOME PROBLEMS WITH GM VEHICLES DATING BACK TO 1999 MODELS ON THE SAME PROBLEM. MINE HAD ONLY 70158 MI. I THINK GM SHOULD REIMBURSE ME FOR THE COST OF REPAIR. I TALKED TO A CUSTOMER WHO HAD A SIMILAR PROBLEM ON HIS 1999 GMC SUBURBAN AND THEY FILED A COMPLAINT WITH GM AND WAS REIMBURSED FOR THE REPAIR. FAIR IS FAIR AND I EXPECT NOTHING LESS FROM THEM. *JB
Nov 15, 2006
2002 CHEVROLET SURBURBAN ENGINE STALLED WHILE BEING DRIVEN AT 70MPH DOWN FREEWAY. WAS ABLE TO GET ENGINE RESTARTED WHILE STILL ROLLING. NO REPAIR MADE YET, SERVICE TECHNICIAN SAID MANY POSSIBLE CAUSES AND WOULD BE EASIER TO DIAGNOSE IF IT WOULD NOT START. WIFE'S 2000 MODEL CHEV SUBURBAN HAD ALMOST IDENTICAL PROBLEM 01/21/2002. *NM
Sep 05, 2006
DT*: THE CONTACT STATED WHILE DRIVING ON THE HIGHWAY AT 20 MPH AND PULLING UP TO A TOLL BOOTH, THE VEHICLE STALLED SUDDENLY WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALERSHIP WHERE THE DEALERSHIP DETERMINED THE VEHICLE NEEDED A NEW IGNITION SWITCH. WHILE DRIVING BACK HOME THE VEHICLE STALLED AGAIN. THE VEHICLE WAS TOWED 100 MILES TO A DEALERSHIP WHERE THE DEALERSHIP DETERMINED THE VEHICLE HAD A FAULTY FUEL PUMP. THE DEALERSHIP INFORMED THE CONTACT THERE WAS A HISTORY OF FAULTY FUEL PUMPS WITH THIS YEAR, MAKE AND MODEL.
Aug 25, 2006
+ 17 more complaints for this component
TIRES
19 complaints
275/75 r16 tires coming apart on the side walls
Jan 03, 2022
TIRE SIZE P265/70R17DOT4BT6DYWR THE FOLLOWING NUMBERS SET OF 3 0611 ODD TIRE1711 THE OTHER ODD NUMBER 1711. PURCHASED TIRES IN 2012 ONLY 24000 MILES NOW THEY ARE CRACKED FOUND OUT THESE TIRES WERE MANUFACTURED IN 2011.I DRIVE TO THE AROLINAS AT THE MINIMUM OF ONCE A YEAR AND I DON'T APPRECIATE DRIVING THE MOUNTAINS WITH DEFECTIVE TIRES. NOW GOODYEAR WANTS ME TO TAKE TIRES OFF AND SEND BACK TO THEM BUT IN THE MEAN TIME I HAVE TO PURCHASE ANOTHER AT MY COST. THESE TIRE WERE PURCHASED IN HOLLY SPRINGS NORTH CAROLINA,TIRES WERE MANUFACTURES IN FAYETTEVILLE N.C. WOULD APPRECIATE ANY HELP YOU CAN OFFER. *TR
Oct 31, 2016
MICHELIN TIRES SIZE 265/70/15 ARE CRACKING ON THE SIDE WALL AREA ALSO TREAD IS COMING OFF TIRES,I DID PURCHASED THE TIRES FROM COSTCO FIVE YEARS AGO ,BUT THE TIRES HAVE LESS THAN FORTY THOUSAND MILES ON THEM,COSTCO REFUSED TO ROTATE OR WORK ON THEM,THE TIRES ORIGINAL WARRANTY WAS FOR SIXTY FIVE THOUSAND I DON'T THINK THE TIRES ARE SAFE TO DRIVE ANY MORE. *TR
Sep 09, 2012
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN 2500. THE VEHICLE HAS FIRESTONE STEEL TEX A/T TIRES, LINE SIZE LT245/75R16. THE CONTACT STATED THE TIRES WERE EXHIBITING SEPARATION FROM THE CHORDS. IN ADDITION, THE FRONT PASSENGER'S TIRE WAS DRY ROTTED. THE CONTACT STATED THE TREAD SEPARATED AND DAMAGED THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE OF THE TIRES WAS 500. THE VEHICLE FAILURE AND CURRENT MILEAGES WERE 91,418.
Jun 28, 2010
TL*THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN. THE VEHICLE HAS FIRESTONE WILDERNESS, SIZE P26570R16 TIRES. WHILE DRIVING 65 MPH, THE CONTACT HEARD A CLICKING SOUND COMING FROM THE FRONT TIRES. HE INSPECTED THE TIRES AND NOTICED THAT THE TREAD WAS SEPARATING. THE TIRE SHOP STATED THAT THE TIRES WERE DEFECTIVE. AS OF JULY 25, 2007, THE TIRES HAVE NOT BEEN REPLACED. THE DOT NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 31,163 AND FAILURE MILEAGE WAS 30,000.
Jul 25, 2007
+ 14 more complaints for this component
ELECTRICAL SYSTEM
13 complaints
LAST YEAR THE ODOMETER AND GEAR SELECTION DISPLAY ON MY 2002 CHEVY SUBURBAN WOULD GO OUT THEN A WHILE LATER IT WOULD COME BACK ON. THIS WENT ON FOR A COUPLE OF MONTHS WITH THE DISPLAY STAYING OFF FOR LONGER AND LONGER TIMES. AROUND DECEMBER 2013, THE DISPLAY WENT OUT PERMANENTLY. I TOOK MY 2002 SUBURBAN FOR THE REQUIRED SMOG TEST ON APRIL 28,2014 AND SINCE THERE WAS NO ODOMETER MILEAGE DISPLAYED ( EVEN AFTER PRESSING THE ODOMETER BUTTON WITH THE ENGINE OFF ), THE TECHNICIAN HAD TO PUT DOWN "NONE" UNDER MILEAGE. THE SITUATION OF NOT HAVING A DISPLAY FOR DISPLAYING WHAT GEAR YOU ARE IN IS A SAFETY ISSUE! A PERSON MIGHT ACCIDENTALLY PUT THE VEHICLE IN DRIVE INSTEAD OF REVERSE. ALSO WITHOUT AN ODOMETER, IT IS GOING TO BE HARD TO ESTIMATE THE MILEAGE WHEN SELLING THE VEHICLE. *TR
May 15, 2014
WE WE WERE TRAVELLING AT ABOUT 75 MILES WHEN THE CAR SHUT DOWN. ALL ELECTRICAL STATUS LIGHTS AND THE ENGINE WENT OFF. WE COASTED TO THE SIDE OF THE ROAD, PUT THE VEHICLE IN PARK AND IT STARTED RIGHT AWAY. *TR
Apr 02, 2014
I HAVE A 2002 CHEVROLET SUBURBAN. I HAVE HAD IT FOR TWO YEARS. I AM HAVING PROBLEMS SIMILAR TO WHAT IT'S THE GM RECALL. THIS DOESN'T HAPPEN EVERYTIME I DRIVE. I CAN BE DRIVING DOWN THE STREET OR ON THE EXPRESSWAY AND MY VEHICLE WILL JUST SHUT OFF AND THE BATTERY LIGHT WILL COME ON. AFTER SITTING FOR A FEW MINUTES, THE TRUCK WILL START BACK UP WITH NO PROBLEM OR WITHOUT HAVING ANY BOOST. I HAVE BEEN HAVING THIS PROBLEM SINCE I HAVE HAD THE VEHICLE AND NOONE COULD EVER TELL ME WHAT THE PROBLEM WAS. I THINK IT IS THE IGNITION SWITCH. PLEASE ASSIST ME IN FINDING OUT HOW I CAN GET MY TRUCK FIXED AS I AM A MOTHER OF 4 AND THAT IS MY ONLY MEANS OF TRANSPORTATION. I AM BLESSED FOR HAVING NOT BEING IN A FATAL ACCIDENT OR ACCIDENT PERIOD DUE TO THIS PROBLEM SINCE I HAVE HAD THIS VEHICLE. THANKS. *TR
Apr 02, 2014
2002 SUBURBAN JUST STOPS WHILE DRIVING, NO WARNING NO LIGHTS ON THE DASH OR NOTHING IT JUST STOPS. AT DIFFERENT SPEEDS. CHANGED INJECTORS FUEL FILTER PUMP AND STILL THE SAME PROBLEM EVEN CHANGED THE FLEX FUEL SENSOR. SOME ONE WILL DIE BECAUSE OF THIS IN THE FUTURE IF THEY HAVEN'T DONE SO YET. I HAVE RESEARCHED THIS ON THE INTERNET AND A LARGE NUMBER OF PEOPLE ARE HAVING THE SAME PROBLEM. MAYBE ITS A COMMUTER PROBLEM OR SOMETHING ELSE BUT IT NEEDS TO BE LOOKED AT SOON. THANK YOU *TR
Jun 27, 2011
2002 SUBURBAN 2500 8.1 FAULTY CRANKSHAFT POSITION SENSOR. VEHICLE DIED ON HIGHWAY AT 65 MPH. ALMOST CRASHED INTO OTHER VEHICLES. THIS HAPPENED A FEW TIMES. THE VEHICLE COULD NOT BE DIAGNOSED. DUE TO THE SENSOR FAULT NEVER BEING STORED IN THE FAULT CODES. THE 2001 8.1 HAS BEEN RECALLED FOR THIS REASON WHY HASN'T THE 2002 ITS THE SAME PART NUMBER? THERE ARE MANY COMPLAINTS ABOUT THIS ISSUE. I HAVE THE OLD PART. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Oct 18, 2010
+ 8 more complaints for this component
SEAT BELTS
10 complaints
THEY HAD TO REPLACE THE REAR 3RD ROW SEAT BELT RETRACTOR. IT WAS BROKEN WHEN PURCHASED. *JB
Aug 11, 2005
OVERLY SENSITIVE SEAT BELT MECHANISM. SLIGHTEST MOVEMENT WHILE DRIVING WILL CAUSE SEAT BELT TO LOCK, RESTRICTING THE PERSON DRIVING FROM NECESSARY MOVEMENT SUCH AS, LOOKING BEHIND VEHICLE BEFORE REVERSING OR LANE CHANGING, TAKING THE TICKET FROM MACHINE IN PARKING STRUCTURES, ECT. SEAT BELT HAS BEEN CHANGED ONCE BUT CONTINUES TO BE A PROBLEM. PROBLEM HAS BEEN WITH AUTO SINCE PURCHASED. *NM
Aug 11, 2005
CONTACT STATES; FRONT PASSENGER SEAT BELT WILL TIGHTEN AND LOCK WHILE ENGINE IS ON AND OFF. JUST TO UNLOCK SEAT BELT AT LATCH AND ALLOW IT TO ROLL ALL THE WAY IN BEFORE IT CAN BE APPLIED. IT TIGHTENS AS IF BRAKES WERE SLAMMED ON. HOWEVER IT TIGHTENS ANYWAY WITHOUT THAT PARTICULAR SITUATION. HAS TAKEN TO DEALER TWICE WITHOUT ANY CONCLUSIONS OR REPAIRS. *AK
May 04, 2005
THE FRONT PASSENGER , THE SECOND SEAT PASSENGER AND THE THIRD SEAT ON THE DRIVER SIDE ARE DEFECTIVE. WHEN RIDING, THE SEAT BELTS WILL LOCK INTO A POSITION WHERE YOU CAN'T IMMEDIATELY GET OUT OF THE BELT. THE BELTS HAVE BEEN SERVICED ON AT LEAST 3 TIMES. *NM
Jan 21, 2005
3RD ROW SEAT BELTS TIGHTEN AS DRIVING CAUSING DISCOMFORT TO CHILDREN WHO THEN HAVE TO RELEASE THE SEAT BELT TO RE-FASTEN IN ORDER TO MAINTAIN COMFORT. THIS IS A SAFETY HAZARD. *LA
Jan 12, 2004
+ 5 more complaints for this component
STRUCTURE
9 complaints
PAINT ON THE ROOF AND HOOD STARTED TO FADE. *TR
Oct 14, 2014
WHILE DRIVING ON INTERSTATE 95 A THUMP WAS HEARD AND THE CAR BEGAN TO FILL WITH EXHAUST FUMES. ON EXAMINATION IT WAS FOUND THAT THE PASSENGER SIDE HINGE TO THE REAR WINDOW GLASS BROKE. SINCE THE GLASS EXTENDS UP PAST THE HINGE THE ONLY FIX WAS TO EPOXY IT. THE MECHANIC POINTED OUT THAT WHEN THE WINDOW IS BEING CLOSED IT CAN BE SEEN THAT THE HOLD OPEN STRUT IS PUTTING IMMENSE PRESSURE ON THE HINGE. EVEN IF THE WINDOW IS NEVER OPENED, THE HEATING OF THE GAS IN THE HOLD OPEN ROD PUTS PRESSURE ON THE HINGE SO I HAD THE ROD ON THE PASSENGER SIDE REMOVED. GOOGLING THIS PROBLEM SHOWED MANY, MANY PEOPLE WITH THE SAME PROBLEM AT DIFFERENT MILEAGES AND TIMES. THE TWO WORST CASE SCENARIOS FROM THIS MALFUNCTION OF THE HINGE ARE THAT THE WINDOW WILL SIMPLY FALL OFF AT 70 MPH INTO FOLLOWING TRAFFIC OR, LIKE MY CASE. THE CAR WILL FILL WITH EXHAUST FUMES INCAPACITATING THE DRIVER AND THE OCCUPANTS WHILE SPEEDING DOWN THE HIGHWAY. *TR
Jun 10, 2013
2000 CHEVY SUBURBAN REAR GLASS HATCH HINGE ON PASSENGERS SIDE SEPARATED FROM THE GLASS, I HAVE READ ABOUT 50+ OF THESE FROM 2000-2005 MODELS AND GM SAYS NO ONE HAS COMPLAINED. THEY WANT YOU TO BUY A NEW ONE FOR $800.00. *TR
Sep 16, 2010
I WAS DRIVING ON THE HIGHWAY WHEN I HEARD A BLAST OF AIR LIKE A TORNADO OR HURRICANE IN MY CAR. PAPERS AND THINGS IN MY CAR STARTED FLYING. WHEN I STOPPED I DISCOVERED THAT THE REAR WINDOW HAD SEPERATED ITSELF FROM THE FRAME AT THE TOP AND WAS NOW OPEN BY AN INCH. THE WINDOW IS DESIGNED TO OPEN FROM THE BOTTOM WITH A LATCH. THE TWO HINGES AT THE TOP OF THE WINDOW HAD NOW ALSO SNAPPED BROKEN FROM THE WINDOW, LEAVING ONLY THE SIDES ATTACHED. THIS IS A VERY LARGE WINDOW AND COULD HAVE TOTALLY COME OFF IN TRAFFIC CAUSING GREAT HARM TO OTHERS. IF THE WINDOW HAD BEEN OPEN AS IT IS ALSO DESIGNED IT WOULD HAVE BLOWN OFF. I HAVE SINCE FOUND THAT THE COLLISION REPAIR PLACE I USED SAID HE HAD ANOTHER JUST LIKE IT THE WEEK BEFORE. IN TRYING TO REPLACE THE WINDOW WITH ANOTHER USED ONE HE FOUND THAT THE ADHESIVE WAS ALSO STARTING TO DO THE SAME, THEREFORE IT WAS NECESSARY TO REPLACE IT WITH A NEW ONE. IN FIXING THE WINDOW THE COLLISION EXPERT SHOWED HOW EASY IT WOULD BE FOR THE MANUFACTURER TO FIX. IT NEEDS BOTH SIDES OF THE HINGES BOLTED. I DO FEEL THIS SHOULD BE ADDRESSED TO SAVE OTHERS HARM. I HAVE ALSO SAVED ALL PARTS PERSONALLY FOR ANY/ALL INSPECTION.
Mar 15, 2010
THE PASSENGER SIDE OF THE LIFT GLASS SEPARATED AND THE GLASS WOULDN'T CLOSE. YOU HAD TO MANUALLY LINE IT UP. APPARENTLY THIS IS A BIG PROBLEM BUT GM WONT DO ANYTHING ABOUT IT. THE CUSTOMER SHOULDN'T HAVE TO PAY OVER $800 TO GET THIS FIXED. *TR
Jan 18, 2008
+ 4 more complaints for this component
VISIBILITY
9 complaints
TL*THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN. HE STATED THAT THE SIDE VIEW MIRROR IS PERFECTLY IN TACT FROM THE OUTSIDE; HOWEVER, FROM THE INSIDE IT WAS SMEARED AND DISPLAYED DOUBLE VISION. THE DEALER STATED THAT THEY COULD DIAGNOSE THE FAILURE AT THE OWNERS EXPENSE WITH AN ESTIMATE OF $100.00. THE DEALER ALSO STATED THAT IF THE MIRROR NEEDED TO BE REPLACED THE OWNER WOULD BE RESPONSIBLE FOR PAYING $300. THE MIRROR HAS BEEN DISTORTED FOR A FEW MONTHS. THE FAILURE AND CURRENT MILEAGES WERE 65,000. UPDATED 05/15/09 *BF UPDATED 05/18/09. *JB
Apr 27, 2009
TL*THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN. WHILE DRIVING 40 MPH, A ROCK CRASHED INTO HER WINDSHIELD. AS A RESULT, THE WINDSHIELD CRACKED AND PRODUCED PIECES OF GLASS ON THE FRONT SEATS AND DASHBOARD. THE CONTACT FELT THAT THE WINDSHIELD SHOULD NOT HAVE PRODUCES GLASS PIECES. AS OF MAY 6, 2008, THE DEALER HAD NOT INSPECTED THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 100,000.
May 06, 2008
DRIVER SIDE SIDE MIRROR HAS DEVELOPED A SPOT IN THE MIDDLE OF IT AND YOU CANNOT SEE OUT OF IT! *TR
Jan 24, 2008
TL* - THE CONTACT STATES THAT WHILE DRIVING AT NIGHT BOTH SIDE VIEW MIRRORS CREATE A DOUBLE-VISION. PER THE CONTACT THIS CAUSES HER NOT TO BE ABLE TO USE HER SIDE VIEW MIRRORS. THE CONTACT TOOK THE VEHICLE TO THE DEALERSHIP AND THEY TOLD HER THAT THERE HAVE BEEN COMPLAINTS IN THE PASS REGARDING THE SAME ISSUE.
Dec 20, 2006
DT: THE CONTACT STATED THE REAR WINDOW DEFROSTER DID NOT WORK AFTER MULTIPLE REPAIRS. THE WIRE CONTINUALLY BECAME DETACHED FROM THE WINDOW. EVERY TIME THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR REPAIRS THEY REATTACHED THE WIRE. THE DEFROSTER HAD NOT WORKED FOR THE PAST YEAR. THE DEALER DETERMINED THAT THE REAR WINDOW SHOULD BE REPLACED TO CORRECT THE PROBLEM. THIS HAS NOT BEEN DONE DUE TO THE EXCESSIVE EXPENSE. *AK
Dec 16, 2005
+ 4 more complaints for this component
AIR BAGS
6 complaints
The contact owned a 2002 Chevrolet Suburban. The contact stated that while driving at 40 mph, there were cicadas flying towards the front driver side windshield that obstructed the contact's visibility which caused the contact to crash into a utility pole. The air bags did not deploy. The contact was transported to the hospital by ambulance for injuries sustained. A police report was filed. The vehicle was first towed to a towing yard then towed to an auto body shop where the insurance company deemed it totaled. The manufacturer was made aware of the failure and had sent out a field representative to inspect the vehicle and retrieved the event data recorder from the vehicle. The failure mileage was 260,000.
Jul 08, 2021
I WAS INVOLVED IN A FRONT-IMPACT MOTOR-VEHICLE ACCIDENT IN MY 2002 CHEVROLET SUBURBAN. I WAS TRAVELING APPROXIMATELY 35 MPH WHEN THE IMPACT OCCURRED. THE ENTIRE FRONT END OF MY VEHICLE WAS CRUSHED AND NONE OF MY AIRBAGS DEPLOYED. I SUFFERED NECK AND BACK INJURY ("CERVICAL STRAIN" - WHIPLASH) AND INJURY TO BOTH KNEES (WHICH HIT THE DASH BOARD UNDER THE STEERING WHEEL). MY VEHICLE IS "TOTALED", SO NO REPAIR IS POSSIBLE TO REMEDY THE DAMAGE TO MY VEHICLE. WE HAVE A CLAIM FILED WITH CHEVROLET AND ARE WAITING TO HEAR BACK FROM THEM. *TR
Aug 22, 2008
DT: HUSBAND HAD AN ACCIDENT, CAR PULLED OUT IN FRONT OF HIM AND HIT THEM ON DRIVER AND BACK SEAT PASSENGER SIDE HEAD. UPON IMPACT, AIR BAG DID NOT DEPLOY.*AK
May 23, 2005
ON SUNDAY, MARCH 20, 2005, A DISTRACTED DRIVER FAILED TO NOTICE A RED TRAFFIC LIGHT AND SLAMMED INTO MY 2002 SUBURBAN AT 40-45 MPH AS I DROVE THROUGH AN INTERSECTION IN MY HOMETOWN. MY VEHICLE TOOK A DIRECT, FEROCIOUS HIT ON THE DRIVER'S-SIDE FRONT DOOR, BUT THE SIDE-IMPACT AIR BAG DID NOT DEPLOY.
Mar 27, 2005
VEHICLE WAS IN A FRONTAL COLLISION, BUT NONE OF THE AIR DEPLOYED UPON IMPACT. DRIVER SUSTAIN SERIOUS BODILY INJURIES. PLEASE PROVIDE MORE DETAILS. PLEASE PUT THE CORRECT MODEL. PH
Feb 07, 2003
+ 1 more complaint for this component
EXTERIOR LIGHTING
6 complaints
LOW DIM HEADLIGHT SHUT OFF WHEN DRIVING DOWN THE ROAD, SOMETIME IT WILL COME BACK ON AND IT WON'T COME ON AT ALL, BUT CAN HIT THE FUSE BOX UNDER HOOD IT WILL COME BACK ON, NOW IT DON'T WORK AT ALL, HAVE TO RIDE WITH THE BRIGHT LIGHT ON. *TR
Jul 15, 2008
2002 MALIBU. TURN SIGNAL/HAZARD FLASHER FAILURE. *NM
Dec 13, 2006
WHILE DRIVING THE HEADLIGHTS SHUT OFF AND ON EVERY TEN MINUTES WITHOUT WARNING. THE DEALER IS AWARE OF THE PROBLEM. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NLM
Jan 15, 2003
I HAVE A NEW 2002 CHEVY SUBURBAN THAT I BOUGHT IN NOV, 2002. I HAVE DRIVEN IT APPROX 3000 MILES. THE HEADLIGHTS GO OUT WHILE DRIVING. LUCKILY , I HAVEN'T WRECKED YET OR KILLED ANYONE BUT NOBODY WILL RIDE WITH ME NOW. I'D LIKE THIS TO BE TAKEN CARE OF BY ME GETTING ANOTHER VEHICLE IN THE SAME STYLE AND MODEL. IT HAS BEEN IN THE GARAGE , THIS TIME FOR 9 DAYS AND THEY STILL GOT IT. I NEED A VEHICLE ! I WAS HOPING FOR THIS MUCH MONEY IT WOULD LAST LONGER THAN THIS.
Jan 15, 2003
I RECENTLY PURCHASED A 2002 SUBURBAN Z71. WHILE DRIVING AT NIGHT, I PUSHED THE DOME OVERRIDE SWITCH A FEW TIMES AND MY HEADLIGHTS WENT OUT. LUCKY I WASN'T TRAVELING AROUND A CURVE AND WAS ABLE TO BRING THE VEHICLE TO STOP WITHOUT COMPLETELY RUNNING OF THE ROAD. (I WAS TRAVELING 50 MPH ON A COUNTRY ROAD) I THEN READ MY OWNERS MANUAL AND LEARNED THAT THE AUTOMATIC HEADLIGHT SYSTEM WILL SHUT OFF THE HEADLIGHTS IF THE DOME SWITCH IN PUSHED (IN-OUT-IN-OUT) REGARDLESS IF THE VEHICLE IS IN MOTION OR STOPPED. I BELIEVE THE HEADLIGHT OVERRIDE FEATURE SHOULD ONLY WORK WHILE THE VEHICLE IS IN PARK. PERMITTING THE AUTOMATIC HEADLIGHT OVER RIDE FEATURE TO SHUT OFF YOUR HEADLIGHTS WHILE THE VEHICLE IS MOVING WILL CAUSE ACCIDENTS. I HAD A NEAR MISS THE HEADLIGHTS SHOULD NEVER BE PERMITTED TO SHUT OFF BY A SWITCH LABELED "DOME OVERRIDE" WHILE THE VEHICLE IS IN MOTION & IT IS DARK OUT. DT
Nov 18, 2002
+ 1 more complaint for this component
UNKNOWN OR OTHER
5 complaints
WHEN YOU PUSH ON THE HORN NOTHING HAPPENS, BUT THE PANIC BUTTON ON THE REMOTE MAKES THE HORN GO OFF. IT'S NOT THE HORN UNDER THE HOOD, THAT IS FAULTY, IT IS THE SWITCH INSIDE THE STEERING WHEEL BURNED UP. I HAVE ASKED MULTIPLE MECHANICS TO FIX THIS AND THEY SAID IT WOULD TAKE A WHOLE DAY AND THE STEERING WHEEL AND AIRBAG WOULD HAVE TO BE REMOVED. THEY SAID THAT THEY SEE THIS SWITCH BURN UP ALL THE TIME IN GM STEERING WHEELS. IT WILL COST A LOT IN LABOR AND ALSO PARTS. *TR
May 06, 2020
FUEL GAUGE OPERATES ERRATICALLY. SHOWS IT IS FULL WHEN IT IS ONLY 3/4 FULL. WHILE DRIVING, THE GAUGE CHANGES QUICKLY FROM FULL TO 3/4 FULL.
May 23, 2003
FUEL GUAGE OPERATES ERRATICALLY. TANK IS FULL. GAUGE STARTS AT EMPTY AND VERY SLOWLY CREEPS UP TO FULL AS I DRIVE ALONG. WHEN I COME TO A STOP, THE GUAGE DROPS TO EMPTY AGAIN. REPEATS BEHAVIOR LIKE THIS FOR SEVERAL DAYS, SEVERAL TANK FILLS, AND 2-3 THOUSAND MILES.
May 23, 2003
OCCASIONALLY, THE RADIO LOCKS OUT, INDICATING A LOSS OF POWER FROM THE BATTERY. THIS HAS HAPPENED TWICE SO FAR.
May 23, 2003
WHILE DRIVING AT NIGHT, THE CONSUMER WAS DISTRACTED WHEN THE DASHBOARD LIGHTS HEAVELY REFLECTED INSIDE VIEW MIRROR. THE CONSUMER BELIEVES THIS IS A DESIGN PROBLEM. *YH
Aug 19, 2002
FUEL/PROPULSION SYSTEM
5 complaints
WHILE REPLACING THE RUSTED BRAKE LINES ON MY SUBURBAN (SEE TRACKING NUMBER 11066863), I NOTICED THE FUEL LINES GOING TO THE FUEL FILTER WERE ALSO TERRIBLY RUSTED. IT APPEARS THE RUST EMANATES FROM THE PLASTIC CLAMP THAT SECURES THE FUEL LINE TO THE FRAME. THE TUBE NUT THAT GOES INTO THE FILTER APPEARS TO BE FROZEN WITH RUST. SALT AND DIRT ARE TRAPPED IN THE PLASTIC CLAMP AND NUT, WHICH IS IMPOSSIBLE TO WASH OUT. THE FUEL LINES ON TOP OF THE FUEL TANK ARE LIKELY TO BE RUSTED, TOO.
Feb 04, 2018
SOME DAYS MY TRUCK WILL NOT START SOME DAYS IT DOES FOR INSTANCE IT WILL START FOR A COUPLE OF DAYS CONSECUTIVELY AND THEN IT WONT START FOR 2-3 DAYS AFTER A COUPLE OF DAYS OF JUST SITTING. I HAVE REPLACED THE BATTERY, THE ALTERNATOR , STARTER , FUEL PUMP AND I'M STILL EXPERIENCING THE SAME PROBLEM.THIS HAPPENS ALL THE TIME HAS BEEN GOING ON FOR THE PAST COUPLE YEARS, LOST MY JOB BECAUSE OF NON RELIABLE TRANSPORTATION.
Apr 04, 2016
THE REAR FUEL TANK STRAP BROKE BY THE BOLT. THE STRAP THEN PIVOTED DOWN ONTO THE DRIVE SHAFT. THE ONLY REASON THE TANK DID NOT HIT THE ROAD IS BECAUSE OF THE STRENGTH OF THE FUEL FILLER HOSES FROM THE GAS CAP.
Sep 14, 2015
DRIVING ON RESIDENTIAL ROAD AND VEHICLE SUDDENLY REDUCED SPEED TO 10 MPH. MESSAGE DISPLAYED "REDUCED POWER MODE". NO ONE KNOWS HOW TO DIAGNOSE. ALL REPAIRS I HAVE READ ON THE INTERNET FORUMS ARE EXPENSIVE AND THE PROBLEM EVENTUALLY RETURNS. THIS PROBLEM IS INTERMITTENT AND CAN OCCUR AT ANY TIME. THE MOST CONCERN IS ON THE FREEWAY WHERE YOUR VEHICLE IS REDUCED TO 10-20 MPH AND THE SPEED LIMIT IS 70 MPH. *JS
Dec 03, 2014
DURING NORMAL OPERATIONS UNDER NORMAL DRIVING CONDITIONS THE FOLLOWING OCCURRED. LOSS OF ENGINE AT SPEEDS OF 60+ MPH AFTER DRIVING ONE HOUR. ENGINE RESTARTED WITH IN TWO MINUTES. PROBLEM OCCURRED MULTIPLE TIMES WITH SHORTER RUN TIMES BETWEEN EACH ATTEMPT. OVER A THREE YEAR TIME FRAME VEHICLE HAS REQUIRED FOUR FUEL PUMPS ALL FROM DIFFERENT MANUFACTURES TO ELIMINATE THE POSSIBILITY OF ANY COMPROMISED PRODUCT BATCHES. TOTAL CONSUMER COST. $3000. *TR
Jun 24, 2012
SERVICE BRAKES, HYDRAULIC,SERVICE BRAKES
5 complaints
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN 1500. ON SEVERAL OCCASIONS, MAKING LEFT AND RIGHT TURNS AT LOW SPEEDS, THE CONTACT EXPERIENCED UNWANTED ANTI-LOCK BRAKE SYSTEM ACTIVATION WITHOUT WARNING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT DIAGNOSED THE VEHICLE AND STATED THAT THE WHEEL SPEED SENSOR MOUNTING SURFACE ON THE BEARING NEEDED TO BE CLEANED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 05V379000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
Oct 10, 2017
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE ABS WARNING INDICATOR ILLUMINATED. IT WAS DIAGNOSED THAT THE HUB SENSOR ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE APPROXIMATE FAILURE MILEAGE WAS 180,000. THE VIN WAS NOT AVAILABLE. UPDATED 01/31/2017*CT
Dec 01, 2016
MY WIFE HAD DRIVEN THE SUBURBAN LIKE ALWAYS AND WITHOUT ANY ISSUES. AT THE END OF THE DAY SHE PARKED IT AND IT SAT UNTIL THE NEXT MORNING. I WALKED OUT TO IT AND FROM THE DRIVER'S SIDE I SAW A LARGE PUDDLE UNDERNEATH MY DRIVERS SIDE. WHEN I TURNED ON MY TRUCK THE BRAKE LIGHT WAS ON AND WHEN I SHIFTED INTO GEAR I NOTICED THE BRAKES WERE OUT. I CONTACTED GM AND GAVE THEM THE NHTSA ACTION NUMBER (EA11001) BUT SINCE THEY COULD NOT FIND ANYTHING IN THEIR SYSTEM THEY CANNOT COVER ANYTHING. I SEE THAT THIS ISSUE IS THE SECOND ONE OPENED AND THIS ONE HAS BEEN OPENED SINCE JAN 5, 2011. *TR
Oct 08, 2014
COMPLETE BRAKE FAILURE. BRAKE LINES RUSTED OUT. PLEASE ADD MY NAME TO THE NHTSA # EA11001 INVESTIGATION. *TR
Nov 17, 2012
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT WHILE DRIVING 20 MPH SHE ATTEMPTED TO BRAKE AT AN INTERSECTION AND HEARD A CRANKING NOISE BEFORE THE BRAKES FAILED. THE VEHICLE WAS TOWED TO A DEALER WHO DIAGNOSE THAT THERE WAS RUST DAMAGE ON THE BRAKE LINES. AS A RESULT, FRONT BREAK LINES NEEDED TO BE REPLACED. THREE MONTHS LATER THE REAR BRAKES FAILED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THAT THE RUST DAMAGE WAS EXTENSIVE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 177,000 AND THE CURRENT MILEAGE WAS 179,000. UPDATED 11/13/12 *CN
Sep 26, 2012
SUSPENSION
4 complaints
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THERE WAS A VERY LOUD NOISE COMING FROM THE REAR. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE SWAY BAR LINK WAS FRACTURED AND NEEDED TO BE WELDED BACK TOGETHER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 49,000.
Nov 18, 2011
THE STEERING WHEEL VIBRATES AND I CAN HEAR A RATTLE FROM THE FRONT END. THIS HAPPENED SOON AFTER PURCHASING THE VEHICLE AND I WAS TOLD THAT SOMETHING HAD TO BE GREASED. THE PROBLEM WENT AWAY FOR QUITE A WHILE UNTIL RECENTLY WHEN IT REAPPEARED, OF COURSE AS SOON AS THE WARRANTY EXPIRED. MY FATHER IN LAW BOUGHT A NEW 2002 SUBURBAN AFTER WE BOUGHT OURS AND HAS HAD THE SAME PROBLEM WITH HIS. *LA
Nov 22, 2003
THE PASSENGER SIDE "SWAY BAR", "STABILIZER BAR", OR "TORSION BAR" (UNSURE OF TRUE NAME) CAME UNDONE WHILE MY WIFE, FOUR KIDS, AND MY MOTHER WERE DRIVING IN THE VEHICLE. I KNOW SEVERAL MECHANICS AND NONE HAD EVER HEARD OF THIS HAPPENING TO SUCH A NEW VEHICLE. THE DEALERSHIP FIXED THE VEHICLE WITH NO PROBLEM. THEY HAD NEVER HEARD OF THIS SORT OF THING HAPPENING EITHER. I BOUGHT THE VEHICLE USED FROM THE SAME DEALERSHIP AND THEY STATED THE PREVIOUS OWNER "MUST HAVE LOWERED THE FRONT END." I HAVE PARKED NEXT TO OTHER SUBURBANS AND MINE WAS EQUAL IN HEIGTH TO THE OTHER VEHICLES. I FEEL THIS IS JUST AN EXCUSE TO WHY THERE WAS SUCH A FAILURE IN THE SUSPENSION OF THE VEHICLE. LUCKILY MY WIFE WAS ONLY TRAVELLING AT APPROXIMATELY FIVE MILES AN HOUR WHEN THE THING FELL APART. I CAN'T EVEN IMAGINE WHAT MIGHT HAVE HAPPENED AT HIGHWAY SPEED. PRIOR TO PURCHASING THE VEHICLE I SPOKE TO THE PREVIOUS OWNER. THE VEHICLE WAS USED BY HIS WIFE AND WAS TRADED BECAUSE SHE WANTED SOMETHING NEWER. I ASKED IF ANYTHING HAD BEEN DONE TO THE VEHICLE HE REPLIED "I DIDN'T EVEN OWN IT FOR A FULL YEAR" AND THAT NOTHING WAS DONE TO THE VEHICLE. I FELT THE NEED TO REPORT THIS BECAUSE I FEEL I MAY HAVE COME VERY CLOSE TO LOOSING MY FAMILY, AND IF I REPORT IT IT COULD BE RESEARCHED TO INSURE THAT THIS TYPE OF THING DOESN'T HAPPEN TO ANYONE ELSE.*AK
Aug 14, 2003
UNCOMFORTABLE VIBRATION OCCURS AFTER DRIVING VEHICLE FOR 15 MINUTES. AT 70-75 AND IS HARD TO MAKE GO AWAY WITHOUT HAVING TO STOP. FEELS LIKE SUSPENSION DEFECT.*AK
May 25, 2002
SERVICE BRAKES, HYDRAULIC,PARKING BRAKE
4 complaints
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK WITH THE TRAILER ATTACHED TO THE VEHICLE, THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD AND THE EMERGENCY BRAKE ALSO FAILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO BE DIAGNOSED OR REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 135,000. ..UPDATED 10/19/11 *BF THE CONSUMER STATED THE PROBLEM WAS WITH THE EMERGENCY BRAKE ONLY. THE BRAKE SHOES FOR THE EMERGENCY BRAKE, DRAG AND WEAR OUT COMPLETELY, EVEN IF THE EMERGENCY BRAKE PEDAL IS NEVER USED. UPDATED 10/21/11
Oct 06, 2011
WHILE PARKING A TRAVEL TRAILER INTO A STEEPLY-SLOPED DRIVEWAY AFTER A 300-MILE TOW WITH THE WHOLE FAMILY ABOARD, NOTICED THE BRAKE PEDAL TRAVEL WAS UNCOMMONLY LONG. FOLLOWING DAY, DEPARTED WITHOUT THE TRAILER FOR A SHORT DRIVE AND AGAIN NOTICED A LOW PEDAL. DROVE ABOUT THREE MILES WITH EXTREME CAUTION, AND ON ARRIVAL FOUND BRAKE FLUID FLOWING FROM BEHIND THE DRIVER'S-SIDE ROCKER PANEL. SLOWLY NURSED THE TRUCK TO THE LOCAL DEALER; DURING THIS DRIVE THE BRAKE ALARM LIGHT ILLUMINATED. NO COLLISION OR INJURY IN THIS CASE. BRAKE PIPES WERE FOUND TO BE ALL DEEPLY CORRODED AND BREACHED; ELECTED TO REPLACE ALL AT A COST OF $1130. SUBMITTED AS A CASE IN EA11001: VEHICLE WAS PURCHASED IN NOV 2001 IN NORTHERN VIRGINIA, WHICH IS PROPERLY INCLUDED IN THE SALT BELT WITH WEST VIRGINIA AND DC/MARYLAND, AND HAS BEEN IN NEW JERSEY FOR THE PAST FOUR YEARS. *KB
Jul 21, 2011
COMPLAINT REGARDING SAFETY RECALL WARNING OF CORROSION DEFECT IN 2002 SUBURBAN. THIS COULD CAUSE FRONT HUB/BEARING ASSEMBLY AND WHEEL SPEED SENSOR TO FAIL. *TS RECALL CAMPAIGN#05V379000. THE CONSUMER EXPERIENCED EXACTLY WHAT THE RECALL DESCRIBED. THE CONSUMER REQUESTED REIMBURSEMENT. THE CONSUMER FOUND THAT THE REAR BRAKE BACKING PLATES WOULD NOT HOLD. THE REAR BRAKE BACKING PLATES WERE COMPLETELY CORRODED ALONG WITH THE REAR EMERGENCY BRAKE AND THEY NEEDED REPLACEMENT. *SC UPDATED 02/13/06. *JB
Nov 15, 2005
FAILED INSPECTION. THE EMERGENCY BRAKE WAS NOT ENGAGING. DEALERSHIP SAID THE BACK OF THE REAR ROTORS HAD RUSTED OUT, CAUSING THE EMERGENCY BRAKE TO RUST ALSO. HAD TO REPLACE BOTH ROTORS AND BOTH E-BRAKES. ONLY HAVE 27,000 MILES ON THE CAR. HAD JUST BEEN IN FOR A CHECK-UP BEFORE COMING OFF WARRANTY. ROTORS AND E-BRAKES SHOULD NOT NEED TO BE REPLACE WITH LOW MILAGE. HAVE SPOKEN TO FOUR OTHER PEOPLE THAT HAVE HAD THE SAME PROBLEM.*AK
Dec 30, 2004
FUEL SYSTEM, OTHER
4 complaints
MY 2002 CHEVY SUBURBAN HAS INTERMITTENT BUT INCREASINGLY MORE FREQUENT AND LONGER DURATION STARTING PROBLEMS. MY RESEARCH TELLS ME THAT IT IS EXHIBITING THE EXACT SAME SYMPTOMS AS THE 2000 AND 2001 SUBURBAN MODELS THAT WERE UNDER A 2005 FUEL PUMP HARNESS RECALL. AFTER NEARLY 4 MONTHS OF DEALING WITH THIS PROBLEM, RESEARCHING IT, AND TRYING TO CONVINCE BOTH MY LOCAL MECHANIC AND THE DEALERSHIP TO REPLACE THE PUMP, MY SUBURBAN FINALLY FAILED TO START AT ALL TODAY. TOMORROW MY LOCAL MECHANIC IS GOING TO REPLACE THE FUEL PUMP AND RELAY. I AM ANGRY TO DISCOVER THAT THE 2001 AND 2000 MODELS WERE UNDER RECALL FOR THIS VERY SAME ISSUE, BUT THE 2002 MODELS WERE NOT INCLUDED IN THE RECALL AND THE DEALERSHIP -- COURTESY CHEVROLET IN SAN DIEGO -- DESPITE 3 RECENT VISITS THERE WITH THIS PROBLEM, FAILED TO MENTION THIS RECALL OF THOSE EARLIER YEAR MODELS. THEY FAILED TO EVEN RECOGNIZE THAT THIS COULD BE A PROBLEM WITH MY SUBURBAN. THEY WON'T DO ANYTHING UNLESS A COMPUTER DIAGNOSED CODE TELLS THEM WHAT TO DO. MY SYMPTOMS ARE THE SAME AND I'M REALIZING NOW HOW FORTUNATE I AM THAT THIS CAR DID NOT DIE ON ME IN THE MIDDLE OF ONE OF THE MANY INTERSTATE HIGHWAYS IN SAN DIEGO COUNTY. I'M ALSO FORTUNATE THAT MY CAR DID NOT CATCH ON FIRE! I'M ASKING YOU TO LOOK INTO HOW MANY 2002 SUBURBANS HAVE THE SAME FUEL PUMP AND FUEL PUMP HARNESS ISSUES AS THE 2000 AND 2001 MODELS. THE DATE LISTED BELOW IS THE FIRST DAY THE CAR ACTED UP. IT HAS BEEN ONGOING PROGRESSIVELY SINCE THEN. *TR
May 04, 2010
TL*THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN 1500. WHILE DRIVING 60 MPH, THE CONTACT WAS INFORMED OF SOMETHING HANGING FROM UNDERNEATH HIS VEHICLE. HE PULLED OVER AND NOTICED THAT ONE OF THE GAS TANK BRACKETS, USED TO SUPPORT THE GAS TANK UNDERNEATH THE VEHICLE, FAILED. THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE MANUFACTURER ADVISED HIM TO TAKE THE VEHICLE TO THE DEALER FOR INSPECTION, BUT THE CONTACT REFUSES. THE FAILURE MILEAGE WAS 160,000.
Sep 22, 2008
TL*- THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN WITH A CURRENT AND FAILURE MILEAGE OF 74,500 MILES. THE CONTACT STATED THAT THE FUEL GAUGE STOPPED WORKING. ONCE THE FUEL GAUGE REACHED THE HALF WAY MARK IT WOULD SUDDENLY DROP AND REGISTER AN 'EMPTY' READING. THE CONTACT CALLED THE DEALER AND WAS TOLD THAT THIS WAS A COMMON PROBLEM. WHEN THE CONTACT CALLED THE MANUFACTURER THEY TOLD HIM THAT THEY COULD NOT ASSIST HIM.
Apr 13, 2007
DRIVING AT HIGHWAY SPEEDS, CAR ENGINE DIED IMMEDIATELY AFTER SPUTTERING AND LOSING POWER. FIRST TIME THIS HAPPENED, I PULLED OFF THE ROAD AND RESTARTED THE CAR ALMOST IMMEDIATELY. DROVE ANOTHER 600 MILES WITHOUT INCIDENT. SECOND TIME, CAR DIED AGAIN AT HIGHWAY SPEEDS. RESTARTED AFTER 15 MINUTES. AFTER REPORTING THE PROBLEM TO ON-STAR AND HAVING REMOTE DIAGNOSTICS RUN, I DROVE ANOTHER 25 MILES TOWARDS DEALERSHIP RATHER THAN WAITING FOR TOW. (118 DEG HEAT IN DESERT SUN). ENGINE FAILED AGAIN ABOUT 200 YDS FROM DEALERSHIP. DEALER REPLACED FUEL PUMP, PRESSURE REGULATOR, AND FILTER. CROPPER AUTO GROUP IN CASA GRANDE, AZ, KEPT THE DEFECTIVE PARTS. I HAVE HAD PROBLEMS BEFORE WITH FUEL LEVEL SENSOR INDICATING PROPERLY ON THIS VEHICLE. THIS REPAIR ALSO REPLACED FUEL LEVEL SENDING UNIT. $800+ REPAIR. 60,000 MILES ON THE CAR. EXTREMELY HAZARDOUS LOSS OF POWER AND CONTROL WHEN ENGINE DIES WITHOUT WARNING AT HIGHWAY SPEEDS. NOTICED AT LEAST 5 IDENTICAL COMPLAINTS ON NHTSA WEBSITE: OID ID NUMBERS 10041486, 10079660, 10099685, 10100051, 10126511.
Jul 10, 2005
INTERIOR LIGHTING
4 complaints
CONSUMER STATE VEHICLE DOES NOT HAVE WARNING INDICATION LIGHT STATING DOOR AJAR. MANUFACTURER HAS BEEN CONTACTED.*AK
Jul 08, 2003
THE CONSUMERS NOTICED THAT THE DOME LIGHT GOES OUT AFTER 30 SECONDS AND IS INOPERABLE. *SCC
Oct 11, 2002
DASHBOARD LIGHTS ARE TOO BRIGHT. CONSUMER IS UNABLE TO SEE SPEED. *AK DASHBOARD LIGHTS CAN NOT BE DIMMED TO REMOVE GLARE OUT OF THE DRIVER'S WINDOW AND SIDE VIEW MIRROR.*YH
May 03, 2002
THE DOME LIGHT SWITCH CAN BE USED TO OVERRIDE THE DAYTIME RUNNING LAMPS, BY PUSHING IT IN AND OUT TWICE. THE DRLS ARE TURNED OFF AND A BELL NOTIFIES YOU. THIS CAN BE DONE AT ANY VEHICLE SPEED / GEAR. THIS DOME LIGHT SWITCH IS SIMILAR IN SHAPE AND SIZE TO THE FOG LAMP SWITCH RIGHT NEXT TO IT, AND AT NIGHT WHILE DRIVING IT IS DIFFICULT TO TELL THE DIFFERENCE WHICH ONE IS BEING PRESSED. THE PROBLEM LIES WITH THE FACT THAT AT NIGHT WHEN THE CAR IS STARTED, THE HEADLIGHTS COME ON AUTOMATICALLY, HOW NICE. HOWEVER, IF YOU HIT THE OVERRIDE SWITCH TWICE THE HEADLIGHTS GO OFF LEAVING YOU IN THE DARK, WHEREVER YOU MAY BE. IT SEEMS THAT THE DRLS ARE NOT AWARE WHETHER IT IS DAY OR NIGHT. IF YOU TURN THE HEADLIGHT SWITCH TO ON THIS DOES NOT HAPPEN.*AK
Jan 16, 2002
ENGINE
3 complaints
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN. THE CONTACT SMELLED A SMOKE ODOR COMING FROM THE AIR CONDITIONER AND THE VEHICLE CAUGHT FIRE ON THE PASSENGER SIDE. THE CONTACT EXTINGUISHED THE FIRE BEFORE THE FIRE DEPARTMENT ARRIVED. THERE WERE NO INJURIES AND A FIRE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 193,337.
Oct 28, 2016
THE ENGINE STOPS RUNNING WHILE DRIVING OR SITTING AT A STOP SIGN WITHOUT WARNING. HAS HAPPENED AT HIGHWAY SPEEDS, CITY DRIVING SPEEDS AND WHILE AT A STOP SIGN. SAME PROBLEM AS DESCRIBED IN RECALL ID: 07V521000. THE DEALER SAYS MY VEHICLE ISN'T COVERED IN THIS RECALL. WHY?
May 12, 2016
WE WENT ON A FISHING TRIP FROM WILSON, NC TO NEW PORT NEWS. I DROVE ALL THE WAY THERE WITH NO PROBLEM. WE ARRIVED AT THE JAMES RIVER BRIDGE AND MY TRUCK CUT OFF. IT CRUNK UP AND ROLLED A LITTLE THEN DIED AGAIN. IT TOOK ME 25 MINUTES TO PARK. I HAD TO WAIT UNTIL IT DECIDED TO STAY ON. WE FISHED THEN WE LEFT THE NEXT MORNING. MY TRUCK DROVE GOOD WITH NO PROBLEM. IT NORMALLY TAKES US 2 HRS. TO GET BACK HOME. MY TRUCK STARED CUTTING OFF AGAIN WHEN WE GOT 40 MILES FROM HOME. IT TOOK 4 1/2 HRS. TO GET HOME FROM 40 MILES AWAY. IT WAS SO HOT. MY FAMILY HAD TO WAIT ALONG A HOT, LONG, LONELY HIGHWAY. IT STARTED CUTTING OFF MORE. I HAD THE FUEL PUMP CHANGED AND ALSO THE FILTER. IT HASN'T CUT OFF TODAY BUT THE ENGINE LIGHT HAS COME BACK ON. IT'S BEEN 3 DAYS SINCE THOSE PARTS WAS REPLACED. I DON'T KNOW WHY MY SERVICE ENGINE LIGHT IS BACK ON. IT WAS OFF BEFORE IT STARTED CUTTING OFF. NOW IT STAYS ON AND NEVER GOES OFF. *TR
Jun 30, 2013
SEATS
3 complaints
THE MIDDLE SEATBACK WILL NO LONGER SNAP INTO PLACE WHEN PUT IN THE UPRIGHT POSITION. MANUFACTURER STATED SEAT BACK DID NOT HAVE TO CLICK TO BE SAFELY SECURED. OWNERS MANUAL STATES FOR THE CONSUMER TO BE SURE THE CLICK IS HEARD. CONSUMER WANTS TO KNOW IF THE SEAT IS SAFE. *AK *CB *JB
Aug 07, 2003
DRIVERS SEAT MAKES NOISE AND MOVES FORWARD AND BACKWARDS SLIGHTLY DURING ACCELERATION AND BRAKING. *JB
May 07, 2003
THE FRONT SEATS WERE NOT CENTERED CORRECTLY, THEY WERE POSITIONED TO THE RIGHT OF THE CENTER. CONSUMER WAS CONCERNED IF THE AIR BAGS SHOULD DEPLOY, THE DRIVER WOULD NOT BE PROTECTED. (THE OTHER VEHICLE IS A CHEVROLET TAHOE 2002. VIN: [XXX]) *JG *JB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Feb 14, 2003
STEERING,WHEELS
2 complaints
When driving at highway speeds or even around town the vehicle randomly jerks to one side or another alignment was just done and was told all was good tires are new Pitman armor place ball joints replaced still having the issue of it darting specially when going around curves it wants to pull vehicle to the ditch and I look like I am driving drunk which I'm not I've had my mechanic try to inspect the issue he couldn't find it I heard they're made possibly be a TSB out for it but it's hidden
Feb 14, 2023
The steering pump has plenty of fluid in the reservoir and has been changed regularly. All of the sudden all power assisted steering disappeared when turning to the left making parking nearly impossible causing a great safety concern as this is my only vehicle and now my wife cannot take the truck anywhere. According to other owners, it's a common issue caused by the booster valve sticking shut and when I inquired about repair, I was quoted a part cost of 300 bucks which I don't have at all. Hopefully enough folks report this issue resulting in action taken by NHTSA even though the vehicle is almost 20 years old.
Jun 04, 2021
VEHICLE SPEED CONTROL,SERVICE BRAKES
2 complaints
Component SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Dec 16, 2022
I HAVE BEEN DEALING WITH THIS PROBLEM WITH THE ABS SYSTEM FOR OVER 2 YEARS AND HAVE REPLACED ALL THE SENSORS BRAKES AND HUBS ON MY SUBURBAN, I HAVE BEEN READING ALL THE CUSTOMER COMPLAINTS AND CHEVY IS WELL AWARE OF THIS ISSUE.MY ABS SYSTEM RUNS WHEN IT WANTS PREVENTS MY CAR FROM PROPERLY STOPPING AND WHEN I REPORTED THE ISSUE THEY TOLD ME TO PULL THE FUSE SO THE PUMP WOULD SHUT OFF, SO I AM DRIVING AROUND WITH NO ABS SYSTEM AND WE JUST HAD THE SENSORS REPLACED AGAIN AS WELL AS THE HUB AND THE SAME THING IS HAPPENING WITH THE PULSATING OF THE BREAK PEDDLE AND THE RUNNING PUMP I WOULD THINK CHEVY WOULD DO A RECALL WITH ALL THE COMPLAINTS.. *TR
Mar 29, 2014
ENGINE,FUEL/PROPULSION SYSTEM
2 complaints
ON TWO SEPARATE OCCASIONS, MY FAMILY AND I WERE COMING HOME FROM TWO DIFFERENT TRIPS. THE FIRST TRIP WAS TO NEW ORLEANS FROM SOUTH TEXAS. ON OUR WAY HOME, WHILE DRIVING ON THE EXPRESSWAY, OUR SUBURBAN SUDDENLY TURNED OFF. WE WERE DRIVING ABOUT 70 MPH. THE DRIVER IMMEDIATELY PUT THE VEHICLE IN NEUTRAL AND STARTED THE VEHICLE AGAIN. IT TURNED ON. WE PULLED OVER TO A RESTING AREA AND OPENED THE HOOD, BUT WE WERE UNABLE TO DETERMINE WHAT CAUSED THE MALFUNCTION. IT HAPPENED ONCE MORE WHEN WE GOT HOME. THIS TRIP WAS DURING THE WEEK OF JULY 20TH, 2015. THIS PAST WEEKEND (MARCH 12-14, 2016), WE DROVE UP TO SAN ANTONIO FROM SOUTH TEXAS. WHILE WE WERE IN SAN ANTONIO ON THE EXPRESSWAY, THE VEHICLE TURNED OFF AGAIN. AGAIN, THE DRIVER PUT THE VEHICLE IN NEUTRAL AND TURNED ON THE VEHICLE AGAIN. WE WERE ABLE TO SAFELY PULL OVER AND CHECK THE VEHICLE. AGAIN, WE WERE UNABLE TO DETERMINE WHAT WAS CAUSING THE MALFUNCTION. I HAD RESEARCHED THIS PROBLEM ONLINE AND HAVE READ THAT THIS HAS HAPPENED TO SEVERAL PEOPLE WHO OWN A 2002 CHEVROLET SUBURBAN.
Mar 21, 2016
WHILE DRIVING ON THE HIGHWAY, THE ENGINE JUST DIED. IT DOES IT ON EXTREMELY HOT DAYS AND AFTER DRIVING FOR LONG PERIODS OF TIME. THERE ARE NO WARNINGS FOR THE ENGINE CUTTING OFF AND IT IS AN EXTREME SAFETY HAZARD WHEN IT SUDDENLY LOSES POWER. IT LOOKS LIKE THIS SHOULD BE A SAFETY RECALL ISSUE AS IT IS A COMMON OCCURRENCE ON THIS VEHICLE. *TR
Sep 09, 2013
FUEL SYSTEM, GASOLINE,VEHICLE SPEED CONTROL
2 complaints
VEHICLE WILL STALL ON OCCASION WHILE DRIVING DOWN THE ROAD. ACTS AS IF THE ACCELERATOR IS NOT WORKING CAUSING THE VEHICLE TO COME TO A STOP WHILE TRYING TO APPLY THE ACCELERATOR PEDAL. THIS HAS HAPPENED AT LEAST 3 OTHER TIMES SINCE PURCHASING THE VEHICLE NEW. THE FIRST INCIDENT HAPPENED AT ABOUT 10,000 MILES ON THE VEHICLE AND THE LAST INCIDENT HAPPENED WITH A LITTLE OVER 120,000. *TR
Oct 11, 2010
DT: CONTACT OWNED A 2002, CHEVROLET SUBURBAN. HE FILED A COMPLAINT BEFORE, AND HIS ODI NUMBER WAS 10099685. WHILE DRIVING VEHICLE COMPLETELY SHUT DOWN. CONSUMER HAD TO WAIT FOR ABOUT 15 MINUTES BEFORE STARTING IT AGAIN. CONSUMER STATED THAT HE HAD THIS PROBLEM SINCE PURCHASING THE VEHICLE. IT STALLED INTERMITTENTLY. CONSUMER HAD THE FUEL PUMP REPLACED A TOTAL OF FIVE TIMES. ALSO, FUEL FILTER HAD TO BE REPLACED SEVERAL TIMES. CONSUMER STATED THAT ONSTAR CALLED THE PROBLEM CODE RED. CONSUMER WAS TOLD NOT TO DRIVE THE VEHICLE. AT 70 MPH THE VEHICLE WOULD SURGE AND LURCH. CONSUMER STATED THAT A CLANKING NOISE WAS HEARD WHEN TURNING A TIGHT CORNERS. ALSO, THERE WAS AN ADDITIONAL INCIDENT ON 8-26-04.*AK
Jun 24, 2005
WHEELS
2 complaints
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN 1500. THE CONTACT STATED WHEN TRAVELING AT SPEEDS BETWEEN 3 TO 10 MPH, THE ABS WOULD INDEPENDENTLY ACTIVATE. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER: 07E106000 (WHEELS: CAP/COVER/HUB). THE REMEDY STATED THE DEALER WAS TO PULL THE SPEED SENSOR, CLEAN THE RUST AND REINSTALL THE SPEED SENSOR. THE CONTACT STATED AFTER REPAIRS, THE FAILURE RECURRED. THE DEALER ADVISED THE VEHICLE COULD BE REPAIRED BUT AT THE CONTACTS EXPENSE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 50,200.
Aug 05, 2010
OSCILLATING NOISE IN LEFT FRONT WHEEL MILEAGE IS 40,000 MILES. *JB
Feb 13, 2005
ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE
2 complaints
WHILE TRAVELING ON BUSY STREET, OUR 2002 CHEVROLET SUBURBAN SUDDENLY WAS WITHOUT POWER. PRESSING ON ACCELERATOR DID NOTHING AND VEHICLE COMPLETELY STALLED WHEN BRAKE WAS APPLIED. THIS LEFT US ATTEMPTING TO NAVIGATE FROM BUSY STREET WITH OUR THREE KIDS IN THE CAR WITH NO POWER STEERING OR BRAKES! WE WERE 140 MILES FROM HOME AND WHEN WE ATTEMPTED TO DRIVE BACK HOME, THIS PROBLEM OCCURRED AGAIN. THIS TIME ON BUSY FOUR LANE ROAD WITH LOTS OF TRAFFIC. THE VEHICLE STALLED OUT AGAIN LEAVING US ON SIDE OF BUSY ROAD AT ON RAMP LOCATION. THIS WAS NOT FIRST TIME THAT THIS HAS OCCURRED. WE HAVE HAD 5 OTHER INCIDENCES WITH THIS VEHICLE. GM IS NO HELP. THEY ACT LIKE THEY HAVE NEVER HAD ANY REPORTS OF SUCH PROBLEMS, YET MANY CAN BE FOUND ONLINE. WE HAD OUR VEHICLE TOWED TO AN INDEPENDENT REPAIR CENTER SINCE THE GM DEALERSHIP REPAIR SHOP WAS MORE INTERESTED IN TELLING US THAT THEY COULDN'T FIX IT ON THAT DAY BUT THEY DID HAVE A RENTAL CAR SERVICE ON LOT. I HOPE THAT SOON ATTENTION WILL BE GIVEN TO THIS OBVIOUS DEFECT IN THIS VEHICLE BEFORE SOMEONE IS KILLED. BUT THEN AGAIN THAT IS WHAT IT TOOK FOR ATTENTION TO BE GIVEN TO TOYOTA PROBLEMS. PLEASE TAKE ACTION FOR THIS MATTER BEFORE LIVES ARE LOST!!!! *TR
Apr 10, 2010
SINCE PURCHASING AN 02 CHEVROLET SURBURBAN, 8.1L AND 81K MILES, I HAVE EXPERIENCED MULTIPLE RANDOM ENGINE SHUT OFFS WHILE HIGHWAY DRIVING, CREATING DANGEROUS SAFETY SITUATIONS. THE MOTOR WILL RESTART AFTER A 5 MINUTE REST PERIOD AND RUN FINE, UNTIL THE NEXT FAILURE WHICH OCCURS WITHOUT WARNING. THE DEALERSHIP HAS SO FAR BEEN UNABLE TO DIAGNOSE THE PROBLEM, CLEANED MAF SENSOR, REPLACED THERMOSTAT AND FAN CLUTCH, CHANGED OIL, CHECKED FUEL PUMP PRESSURE. NO ENGINE FAILURE CODES REPORTED. RESEARCHING INTERNET INFORMATION, I HAVE DISCOVERED A RECURRING SYMPTOM RELATED TO AN INTERMITTENT CRANKSHAFT POSITION SENSOR (CKP) FAILURE, THAT CAUSES THE ENGINE TO SHUT OFF. THERE IS A A TIMED RESET WHICH ALLOWS THE ENGINE TO RESTART. *TR
Jan 06, 2008
SERVICE BRAKES, HYDRAULIC,WHEELS
2 complaints
TL*-THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN. WHILE DRIVING AT 55 MPH THE CONTACT HEARD A GRINDING NOISE COMING FROM THE FRONT PASSENGER WHEEL. THE VEHICLE WAS TAKEN TO THE MECHANIC. THE WHEEL HUB ASSEMBLY HAD TO BE REPLACED. WHEN SHE ATTEMPTS TO APPLY THE BRAKES, THE VEHICLE SLIDES AT FIRST AND EVENTUALLY STOPS. SHE HAS EXPERIENCED THIS FAILURE NUMEROUS TIMES. THE VEHICLE HAD NOT BEEN TAKEN TO THE DEALER AGAIN AS OF THIS DATE. THE CURRENT MILEAGE WAS 79,200. THE FAILURE MILEAGE WAS 79,007. UPDATED 4/23/08 *CN
Mar 27, 2008
DT*: THE CONTACT STATED THE ABS SYSTEM ACTIVATED WHILE TRAVELING 10 MPH. THE CONTACT RECEIVED A RECALL LETTER #05V379000 REGARDING THE ABS WHEEL SPEED SENSOR. THE DEALER DETERMINED THE VEHICLE'S PROBLEM WAS WITH THE WHEEL HUB, WHICH WAS NOT COVERED BY THE RECALL. UPDATED 12/01/06.*JB
Oct 23, 2006
EQUIPMENT
2 complaints
WAS DRIVING HOME FROM A VACATION ABOUT 30 MI EAST OF PA/OH BORDER. A/C SUDDENLY WENT FROM COLD TO HOT. WE TURNED OFF A/C. WHEN WE TOOK TO LOCAL MECHANIC, METAL SHARDS THROUGHOUT A/C SYSTEM FROM COMPRESSOR, HAD TO REPLACE ENTIRE A/C SYSTEM AT A COST OF OVER $1700. WANT TO ADD THAT DEALER HAS BEEN VERY NICE ABOUT PURCHASE AND PROBLEMS - THEY EXPLAINED THAT CAR IS OUT OF WARRANTY. *TR
Nov 27, 2007
AIR CONDITIONER COMPRESSOR NEEDS TO BE REPLACED. ONLY 66K MILES. HEARD A LOUD GRINDING NOISE WHEN ACCELERATING WITH A/C ON. TOOK IT TO DEALERSHIP AND WAS TOLD COMPRESSOR NEEDED TO BE REPLACED. *NM
Jun 20, 2006
TRAILER HITCHES
2 complaints
WAS PULLING A TRAVEL TRAILER WHEN THE STOCK HITCH RECEIVER BROKE OFF CAUSING ME TO LOSE CONTROL OF MY VEHICLE, CAUSING A DEATH, AND MULTIPLE INJURIES TO THE WHOLE FAMILY. VEHICLE WAS TOTALED. *JB
Sep 20, 2006
I HAVE A 2002 CHEVROLET SUBURBAN. THIS YEAR I PURCHASED A NEW TRAVEL TRAILER TO BE TOWED BY THE SUBURBAN. AFTER HEARING OTHER STORIES ABOUT HITCH FAILURE I INSPECTED MINE AND NOTICED THE WELDS WERE CRACKING. THIS WAS AFTER THE SECOND TRIP TOWING THE TRAILER, AND A GOOD THING I CHECKED BEFORE OUR NEXT TRIP. ANY WAY I CALLED THE DEALER, EVEN THOUGH OUR WARRANTY HAS EXPIRED, AND THEY SAID THEY KNEW NOTHING ABOUT IT, AND THERE WAS NOTHING FOR THEM TO DO ABOUT IT. I ENDED UP BUYING A NEW PUTNAM HITCH TO REPLACE THE OEM ONE. I THINK GM SHOULD REIMBURSE ME FOR REPLACING THEIR FAULTY PART. *JB
Sep 08, 2006
SERVICE BRAKES, AIR
2 complaints
1) SEVERAL TIME WHEN PRESSING ON THE BRAKES GOING AT A SLOW RATE OF SPEED HAD THE ANITLOCK BRAKES START ACTIVATING (PULSATING) WAS ABLE TO STOP WITH NO INCIDENT BUT HAD TO PRESS MY FOOT AS HARD AS POSSIBLE TO STOP. 2) TOOK THE 2002 CHEVY SUBURBAN INTO A CHEVROLET DEALER AND HAD THE BRAKES REPAIRED. FOUND OUT THE SENSORS WERE CLOGGED WITH DUST FROM BRAKES.
Jul 14, 2005
ANTI LOCK BRAKES ACTIVATE AT LOW SPEEDS, LEADING TO A LOSS OF CONTROL AND LONGER STOPING DISTANCES
Jul 06, 2005
SERVICE BRAKES, HYDRAULIC,AIR BAGS,VEHICLE SPEED CONTROL
2 complaints
BRAKE PEDAL FAILED TO RELEASE CRUISE. BRAKES FAILED ALTOGETHER CAUSING BRAKES TO GO TO THE FLOOR, SUBSEQUENTLY VEHICLE HAD TO BE DRIVEN OFF ROAD TOWARD TRAFFIC BRINGING ABOUT LOSS OF CONTROL OF VEHICLE CAUSING CRASH INTO ANOTHER VEHICLE ON HIGHWAY AND HITTING A TELEPHONE POLE. VEHICLE WAS TOTALED.
Jul 06, 2005
I WAS IN A WRECK LAST MONDAY NIGHT WHILE DRIVING A COMPANY VAN. THE CRUISE CONTROL WHEN YOU SET IT AT A SPEED THEN GO DOWN A HILL IT WOULD GET 15-20 MILES FASTER. ANY HOW THE RIGHT FRONT TIRE WENT DOWN AND I HIT A GUARD RAIL WITH THE FRONT OF THE VAN A FIRE STARTED IMMEDIATELY BY MY LEFT FOOT AND NONE OF THE FRONT AIR BAGS DEPLOYED UNTIL THE FIRE GOT TO THEM. THE VAN ROLLED OVER ONCE AND LANDED ON ITS WHEELS THE DOORS WOULDN'T OPEN I ROLLED DOWN THE PASSENGER SIDE WINDOW AND GOT OUT THAT WAY AND THE ABS BRAKES WOULD LOCK UP WHEN YOU HAVE TO GET ON THEM REAL HARD. DT
Nov 29, 2002
AIR BAGS,SEAT BELTS
2 complaints
THE CONSUMER WAS INVOLVED IN AN ACCIDENT. THE CONSUMER WAS DRIVING ABOUT 60 MPH AND REAR ENDED ANOTHER VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. ALSO THE SEAT BELTS DID NOT HOLD THE DRIVER AND PASSENGER CAUSING THEM TO GO FORWARD INTO THE WINDSHIELD. PROVIDE FURTHER DETAILS. *JB
Jan 24, 2005
WHILE DRIVING AT 45 MPH VEHICLE WAS FORCED OFF OF THE ROAD INTO ONCOMING TRAFFIC. CONSUMER SWERVED TO AVOID A HEAD ON COLLISION WITH ANOTHER VEHICLE. THIS ACTION CAUSED THE VEHICLE TO CRASH THROUGH A FENCE, RUN INTO A DITCH, AND COLLIDE HEAD ON WITH AN OAK TREE. SEAT BELTS WERE WORN, BUT AT THE TIME OF THE IMPACT, THE LATCH CAME APART. VEHICLE WAS EQUIPPED WITH FRONT AND SIDE AIR AIR BAGS. UPON IMPACT, THEY DID NOT DEPLOY. CONSUMER'S KNEE WAS BROKEN, AND HE SUFFERED A CONCUSSION. POLICE AND MEDICAL HELP DID ARRIVE ON THE SCENE. MANUFACTURER AND THE DEALER HAVE BEEN NOTIFIED OF THE INCIDENT. *AK
Sep 10, 2003
VISIBILITY,EQUIPMENT
2 complaints
WINDSHIELD WIPER FLUID RESERVOIR HAS BEEN REPLACED TWICE, AND AT THE TIME OF THIS COMPLAINT, IT HAS BEEN DISCOVERED THAT THE PLASTIC TANK HAS CRACKED, AND IS LEAKING FOR THE THIRD TIME.*AK
Dec 08, 2004
CONSUMER NOTICED THAT AIR CONDITIONER LOST POWER AND HOT AIR CAME OUT FROM THE VENTS AREA. CONSUMER CONTACTED THE DEALER FOR THIS PROBLEM. MECHANIC ADVISED CONSUMER4 TO CONTACT ANOTHER SOURCE . AT THIS POINT WARRANTY EXPIRED. *AK
Aug 09, 2004
VEHICLE SPEED CONTROL
2 complaints
THE CONSUMER WAS BACKING CAR OUT OF CARPORT AND LIGHTLY HIT A TREE WITH THE LEFT REAR BUMPER. CONSUMER WAS ATTEMPTING TO PLACE VEHICLE IN PARK, BUT HAD ONLY GOTTEN TO NEUTRAL WHEN TRUCK SUDDENLY ACCELERATED FORWARD. TRUCK CRASHED INTO A FENCE AND THE HOUSE RESULTING IN SEVERE FACIAL INJURIES TO A BYSTANDER. *NLM
Apr 21, 2003
WHILE DRIVING, CONSUMER NOTICED THE ACCELERATOR PEDAL WAS STICKING, CONSUMER PROCEEDED TO DRIVE AROUND A NARROW TWO WAY HIGHWAY WHICH WAS WET AT THE TIME, CONSUMER THEN RELEASED HIS FOOT FROM THE ACCELERATOR AND TOUCHED THE BRAKE MODERATELY, HOWEVER THE VEHICLE KEPT MOVING WITHOUT REDUCTION IN SPEED, CONSUMER STATED THE TAIL END OF THE VEHICLE BEGAN SLIDING TO THE RIGHT AND LEFT AS HE WAS APPROACHING A TURN, CONSUMER WAS FINALLY ABLE TO APPLY THE BRAKES ONCE THE VEHICLE WAS PARALLEL TO THE ROAD, THE VEHICLE SUSTAINED DAMAGE AND 2 BLOWN TIRES. *JB *SCC
Jul 23, 2002
ENGINE AND ENGINE COOLING,POWER TRAIN
2 complaints
ROAD SIDE ASSISTANCE COMPLAINT. MR THE CONSUMER STATED THE VEHICLE WOULD NOT START, THERE WAS A PROBLEM WITH THE TRANSMISSION AND THE BOX FOR THE 4-WHEEL DRIVE. *JB
Apr 01, 2003
OIL LEAKS! IST OIL LEAK GREENISH FLUID LEAKING FROM UNDER ENGINE SKID PLATE. HAD THAT REPAIRED AT BILLINGS CHEVROLET, AND IT IS STILL LEAKING. TECHNICIAN SAID AXLE SEAL WAS LEAKING. 2ND LEAK, ENGINE OIL LEAKING ONTO EXHAUST PIPE WHICH IS GIVING OFF BURNING SMELL IN CABIN. REPAIRED ONCE, AND IT IS STILL LEAKING. SERVICE WAS DONE AT ANDERSON CHEVROLET, MENLO CA. ****DIMS 11 IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS****761300. *AK *JB
Apr 28, 2002
WHEELS,UNKNOWN OR OTHER
1 complaint
Spare tire hoist wire broke and spare tire was released from vehicle on the highway. Vehicle was doing speed limit of 75mph and spare tire barely missed traffic behind vehicle.
Jul 16, 2021
STRUCTURE,UNKNOWN OR OTHER,SERVICE BRAKES
1 complaint
I WAS ON THE FREEWAY THERE WAS TRAFFIC I WENT TO SLOW DOWN MY BRAKES LOCKED UP ON ME MY CAR FISH TAILED I RELEASED THE BRAKES AND THEY WERE STILL STILL LOCKED. CAUSED ME TO SLID AT LEAST 30 FEET I WAS ONLY GOING 35. WHICH CAUSED ME SLAM INTO THE CENTER DIVIDER
Jan 21, 2021
WHEELS,SERVICE BRAKES
1 complaint
WHEN DRIVING MY 2002 CHEVROLET SUBURBAN 1500 AT SPEEDS UNDER 10 MPH IN BUMPER-TO-BUMPER TRAFFIC, THE ABS INDEPENDENTLY ACTIVATED. THIS HAPPENED IN DRY WEATHER ON A FREEWAY. WHEN THE ABS INDEPENDENTLY ACTIVATED, THE CAR VIBRATED AND ACCELERATED WITH DIFFICULTY AND JERKED. THE BRAKES LOCKED UP, CAUSING A TIRE TO BLOW OUT. THE CAR CAUGHT FIRE WHERE THE BRAKES HAD LOCKED UP THE FRONT RIGHT WHEEL. THE FIRE COMMANDER WHO EXAMINED THE CAR AFTER PUTTING OUT THE FIRE AND THE MECHANIC WHO IS REPAIRING THE CAR BOTH EXPLAINED THAT IMPROPER ABS ACTIVATION LED TO A RUPTURE IN THE BRAKE LINE, EXPOSING THE LEAKING BRAKE FLUID TO THE HEAT GENERATED BY THE LOCKED BRAKES. THIS VEHICLE IS EXPERIENCING THE SAME PROBLEMS AS INDICATED IN NHTSA RECALL 05V379000 CONCERNING THE ABS SYSTEM BUT IS NOT INCLUDED IN THE RECALL DUE TO THE VIN. THE CAR HAD BEEN TAKEN TO A GM DEALER TWO MONTHS EARLIER (IN JULY) WITH A COMPLAINT ABOUT THE SAME PROBLEMS WITH THE ABS SYSTEM. THE GM DEALER DID NOT MENTION THE RECALL BUT MADE EXTENSIVE (AND EXPENSIVE) REPAIRS TO THE CAR. THE CAR EXPERIENCED THE SAME PROBLEM AGAIN IN SEPTEMBER, WHEN IT LED TO THE FIRE. THIS WAS NOT ENOUGH TIME OR THE RIGHT SEASON FOR THE ABS TO DETERIORATE FROM SALT EXPOSURE SINCE THE JULY REPAIRS. MY CAR IS PROBABLY EXCLUDED FROM THE RECALL BECAUSE IT IS REGISTERED IN VIRGINIA. IT SHOULD HAVE BEEN INCLUDED BECAUSE THE CAR IS REGISTERED IN FAIRFAX COUNTY, VIRGINIA, LESS THAN 15 MILES FROM WASHINGTON, D.C. AND MARYLAND. FAIRFAX COUNTY IS FURTHER NORTH THAN MANY PARTS OF MARYLAND AND WEST VIRGINIA. THE REGION HAS THE SAME WEATHER CONDITIONS, LENGTH OF WINTER SEASON, AND EXPOSURE TO SALT AS WASHINGTON, D.C., WEST VIRGINIA, AND MARYLAND, WHICH ARE INCLUDED IN THE RECALL. RESIDENTS OF THE AREA FREQUENTLY DRIVE IN THESE STATES, PARTICULARLY IN WASHINGTON, D.C. AND MARYLAND, WHERE MANY VIRGINIA RESIDENTS WORK, SHOP, AND SEEK ENTERTAINMENT.
Sep 20, 2019
AIR BAGS,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
1 complaint
CHRYSLER CANNOT FIND THE FUEL RAIL IN US OR CANADA. I CANT WALK AND HAD I NOT GOTTEN DISABLED AND HAD TO GO TO CANADA, AT FAMILIES DUE TO CHILD AND I BEING ASSAULTED AND INJURED. HAVE GOVERNMENT DOCUMENTS SHOWING WE ENTERED COUNTRY DUE TO STATEMENT ABOVE. CAR NOT USED, GARAGED FOR SEVERAL YEARS BUT TURNED ON PERIODICALLY SO CAR WOULD NOT DIE AND FLUIDS CHANGED. WOULD HAVE FILED THE LEMON LAW BACK THEN! I AM LOOKING INTO ARBITRATION ,FTC OR MEDIA. I HAVE CONTACTED MECHANICS FOR RECEIPTS AND TESTIMONY. DUE TO ENGINE LIGHT NEVER GOING OFF , AIR BAG LIGHT,AND GEARS WOULD SWITCH THEMSELVES AND ALL DIALS WOULD GO CRAZY ALL THIS WORK HAS BEEN DONE: NEW COMPUTER STARTER CATALYTIC CONVERTER EVAP LEAKS, CHANGED PARTS NO BREAKS WHILE DRIVING, BREAKLINE BROKE GAS CAP, SENSORS MUFFLER TIRES 4 NEW BATTERY PLUS, PLUS, PLUS NOW NO PART, FUEL RAIL DISCONTINUED. CAR CAN GO ON FIRE IF DRIVEN. CAR ONLY HAS 65,000 ORIGINAL MILED CHRYSLER CUST. SVC, TOLD ME TO SELL IT TO SOMEONE ELSE. FUEL RAIL DISCONTINUED , SO THEY WILL GO ON FIRE?? OR SELL FOR SCRAP? CARS ARE SUPPOSED TO LAST MORE THAN 65,000.THIS IS NEGLIGENCE AND U HAVE ENDANGERED MY FAMILY MORE THAN ONCE. MECHANIC SAID LUCKY , CANT DRIVE AT ALL. IN PKG LOT. CANT WALK, NEED CAR. TRADE IT FOR ONE OF SIMILAR VALUE AND MILEAGE. SPENT NEARLY 7,000. FIXING. NOW DISABLED AND DONT HAVE MONEY. ALSO EXPECT REFUND FOR RADIO RECALL.
Sep 03, 2018
UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
WHETHER IT'S IDLING OR DRIVING SHUTS OFF I REPLACED THE FUEL PUMP AND THE WIRING HARNESSES THAT COME WITH THE FUEL PUMP AND STILL NO AVAIL IT'S CAUSED A LOT OF TIME OFF OF WORK AND A LOT OF HEADACHE I WORK FOR A REPUTABLE DEALERSHIP I WORKED ON VEHICLES FOR OVER 40 YEARS
Feb 10, 2018
ELECTRICAL SYSTEM,AIR BAGS,SEATS
1 complaint
THE CIRCUIT BOARD UNDER THE DRIVERS SEAT SHORTED OUT AND CAUGHT ON FIRE WHILE THE CAR WAS OCCUPIED.
Apr 01, 2016
ELECTRICAL SYSTEM,ENGINE
1 complaint
I HAVE HAD SEVERAL INCIDENTS IN TWO WEEKS THAT NEARLY CAUSED SERIOUS ACCIDENTS. I WOULD BE DRIVING AT VARIOUS SPEEDS, SLOW AND INTERSTATE DRIVING, WHERE THE ENGINE WOULD SUDDENLY LOSE ALL POWER AND THE BATTERY LIGHT WOULD COME ON. I WOULD HAVE TO STRUGGLE TO HAVE THE VEHICLE GLIDE TO THE SERVICE LANE WITHOUT CAUSING AN ACCIDENT. THESE HAPPENED ALL TIMES OF DAY AND ALL WEATHER CONDITIONS AND CAUSED HAZARDOUS CLOSE CALLS. THE VEHICLE WAS THROUGH DIAGNOSTIC TESTING BY AN INDEPENDENT MECHANIC FOUND TO HAVE A DEFECTIVE CRANK POSITION SENSOR. ATTACHED FOR YOUR INFORMATION IS A COPY OF THE INVOICE WHICH INCLUDES THE DIAGNOSIS AND REPAIRS REQUIRED. REVIEWING NHTSA COMPLAINTS THIS IS A SERIOUS PROBLEM THAT APPEARS TO HAVE HAPPENED MANY TIMES IN THE PAST WHICH NEEDS TO HAVE A NHTSA INVESTIGATION AND RECALL. PLEASE ADVISE IF IT WOULD HELP GET THIS PROBLEM ADDRESSED IF I SEEK LEGAL, LEGISLATIVE OR REGULATORY RELIEF. I LOOK FORWARD TO YOUR RESPONSE. THANK YOU. *TR
Mar 20, 2016
SERVICE BRAKES,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN 2500. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING AND THE BRAKES WOULD PULSATE AND INCREASE STOPPING DISTANCE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 07V521000 (ENGINE AND ENGINE COOLING) AND 05V379000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS TAKEN TO A DEALER, WHO REPLACED THE CRANK SHAFT SENSOR. THE VEHICLE WAS NOT REPAIRED FOR THE BRAKE FAILURE. THE FAILURE MILEAGE WAS 113,204. UPDATED 6/8/15*CN UPDATED 10/2/2017*CN
Mar 25, 2015
VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
1 complaint
TRAVELING ON HWY 35 IN DALLAS TEXAS AND MESSAGE APPEARED ON INSTRUMENT CLUSTER "REDUCED POWER MODE". VEHICLE SPEED DROPPED TO 20 MPH (POSTED SPEED WAS 70 MPH). HAD TO HAVE VEHICLE TOWED TO DEALERSHIP AND A FIX HAS NOT BEEN DETERMINED. THE DEALER SO FAR HAS CHARGED ME $900 AND IT DID NOT FIX IT.THIS SAME PROBLEMS BEEN POSTED ON GM FORUMS, GM TRUCK FORUMS WITH THESE SAME RESULTS. THERE ARE HUNDREDS OR MAYBE THOUSANDS OF COMPLAINTS FOR THIS ISSUE. IT IS VERY UNSAFE. *TR
Jan 03, 2015
ENGINE AND ENGINE COOLING,FUEL/PROPULSION SYSTEM
1 complaint
VARIOUS INCIDENTS OF VEHICLE DYING WHILE DRIVING ON HIGHWAY WHEN TEMPERATURES ARE HIGH. DOES NOT DO IT WHEN COLD. HAS FAILED TO START ALSO. AFTER WAITING 10-20 MINUTES ENGINE MAY START AND CONTINUE WITHOUT PROBLEM TO DESTINATION. HAVE CHANGED SENSOR WITHOUT IMPROVEMENT OF PROBLEM. LOCAL GARAGE HAS NOT BEEN ABLE TO LOCATE SOLUTION AS IT IS IMPOSSIBLE TO GET IT INTO SERVICE WHEN PROBLEM OCCURS. MANY PROBLEMS GETTING OFF THE ROAD WHEN INCIDENT OCCURS. HAVE HAD 4-5 OCCURRENCES AND BECOMING MORE FREQUENT. *TR
Mar 03, 2014
SERVICE BRAKES,FUEL/PROPULSION SYSTEM
1 complaint
BACKING TO HOOK UP TO TRAILER, BRAKES FAILED NO PRIOR WARNING (LIGHT). ALL BRAKE LINES NEED REPLACED AS WELL AS FUEL LINES BEGINNING TO LEAK AND WILL SOON NEED REPLACED.
Dec 30, 2013
STEERING,POWER TRAIN,SERVICE BRAKES,ENGINE
1 complaint
HAVE 2002 CHEVROLET SUBURBAN 1500 4WD 5.3 ENGINE A/T. WAS DRIVING 45 MPH WHEN VEHICLE SUDDENLY STALLED OUT & LOST ALL STEERING/BRAKES. 131,589 MILES ON ODOMETER AT TIME. MANAGED TO COAST VEHICLE ONTO SHOULDER, WAITED 2 MINUTES, STARTED VEHICLE AGAIN, PULLED OUT INTO BUSY TRAFFIC JUST TO MAKE IT 2 BLOCKS BEFORE STALL OUT AGAIN. REPEATED THIS PROCESS SEVERAL MORE TIMES BEFORE I FOUND A GAS STATION. SUSPECTING WATER IN GAS, ADDED 1 BOTTLE OF GAS LINE ANTI-FREEZE. DROVE REST OF WAY HOME WITHOUT INCIDENT. REPLACED FUEL FILTER, PCV VALVE, AIR FILTER, SPARK PLUGS, AND CLEANED THROTTLE BODY JUST TO HAVE STALL OUT THE VERY NEXT DAY. NO CODES ARE DISPLAYED IN MESSAGE CENTER IN DASH BOARD. STALLS OUT RANDOMLY WITHOUT A PATTERN. WAIT 1-2 MINUTES THEN WILL START AGAIN. *TR
Mar 30, 2013
PARKING BRAKE,SERVICE BRAKES
1 complaint
PARKING BRAKE DOES NOT WORK. PARKING BRAKE PADS WERE REPLACED BUT STILL DOES NOT WORK. *TR
Sep 26, 2012
POWER TRAIN,ELECTRICAL SYSTEM
1 complaint
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN. THE CONTACT STATED THAT A TODDLER WAS ABLE TO INSERT AND TURN THE KEY IN THE IGNITION TO THE ACCESSORY POSITION. THE CHILD WAS ALSO ABLE TO SHIFT THE GEAR SHIFT SELECTOR WITHOUT ENGAGING THE BRAKES, AND THE VEHICLE BEGAN TO ROLL AWAY. THE VEHICLE JUMPED A RETAINING WALL AND CRASHED INTO A TREE. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TAKEN TO A PERSONAL MECHANIC WHO COULD NOT DETERMINE THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT THAT THE VEHICLE COULD BE SHIFTED WITHOUT ENGAGING THE BRAKES FOR TOWING PURPOSES. THE CONTACT WAS ADVISED NOT TO LEAVE THE KEYS NEAR CHILDREN. THE FAILURE AND CURRENT MILEAGES WERE 128,000.
Jun 21, 2012
STEERING,SUSPENSION,SERVICE BRAKES, HYDRAULIC
1 complaint
PULSATING AT BRAKING, LONGER THAN NECCESARY TO COME TO COMPLETE STOP AT LOW SPEED , EXTREME RUST TO UNDERCARRIAGE, SUSPENSION, AND BRAKE PARTS.
Dec 05, 2011
SERVICE BRAKES, HYDRAULIC,SEAT BELTS
1 complaint
SEAT BELT RETRACTOR LOCKS UP. *TR
Dec 26, 2010
ENGINE AND ENGINE COOLING,EQUIPMENT
1 complaint
A LOUD RATTLING NOISE WAS COMING FROM UNDER THE HOOD AND THE HAD NO A/C. AFTER LOOKING UNDER HOOD, FOUND THE BELT HAD SPLIT IN TWO. I REPLACED THE A/C BELT ON A 2002 CHEVY SUBURBAN AND AFTER DOING THIS, NOTICED THE BELT TENSIONER WAS RATTLING A GREAT DEAL SO REPLACED IT. WHEN I RECEIVED THE BELT TENSIONER FROM THE PARTS STORE, ENCLOSED WAS A WARNING/ALERT MESSAGE TO REFER TO GM TBS # 03-01-38-019A AFTER REVIEWING THIS INFORMATION, I DON'T UNDERSTAND WHY THE CUSTOMER SHOULD HAVE TO PAY TO REPLACE THE A/C COMPRESSOR WHEN THEY KNOW IT IS A DEFAULT ON 17 VEHICLES FROM THE YEARS 2002 TO 2004. I FEEL THIS SHOULD BE CHEVY AND GM'S RESPONSIBILITY AS I NOW WILL NEED TO PAY WELL OVER $1000.00 TO FIX SOMETHING THAT WAS A KNOWN PROBLEM, YET NOTHING WAS DONE ABOUT IT. I FEEL THIS IS A DANGER TO ANY DRIVER IF THIS IS NOT FIX BECAUSE HAD THE BELT BROKE WHILE I HAD BEEN DRIVING DOWN THE HIGHWAY AND ALSO TAKEN OUT THE SERPENTINE BELT WHILE DRIVING, IT COULD CAUSE A SIGNIFICANT ACCIDENT FOR MY VEHICLE TO STOP WORKING IN THE MIDDLE OF THE HIGHWAY. *TR
Jul 15, 2010
SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM,EQUIPMENT
1 complaint
NORMAL OPERATION ABS CYCLING WHEN INCHING TO A STOP,ON HWY OPERATION ABS CYCLES EVEN WHEN BRAKING AND THERE ARE NO ADVERSE CONDITIONS PROBLEM IS SPORADIC AT BEST FOR CONSEQUENCES IT HAS NOT BUT COULD LEAD TO ACCIDENT. HAD BEEN TAKEN TO DEALER FOR RECALL, SENSORS FOR ABS WERE REPLACED. PROBLEM IS STILL PRESENT.*CW
Jan 27, 2010
FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM
1 complaint
MY 2002 CHEVROLET 2500 SUBURBAN 8.1L, HAS BEEN STALLING CONTINUOUSLY. IT STALLS WHEN DRIVING, SLOW, FAST OR EVEN AT A RED LIGHT, IT DOESN'T MATTER. I HAVE HAD THE FUEL PUMP, STARTER, ALTERNATOR AND BATTER ALL REPLACED. I HAVE READ ON MANY SITES THAT I AM NOT THE ONLY ONE WITH THE SAME VEHICLE WITH THE SAME PROBLEM. *TR
Sep 22, 2008
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM
1 complaint
TL*THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN 2500. WHILE DRIVING, THE VEHICLE STALLED. A RED WARNING LIGHT ILLUMINATED ON THE INSTRUMENT CONTROL PANEL PRIOR TO THE FAILURE. OCCASIONALLY, THE VEHICLE LOSES POWER STEERING AND BRAKING ABILITY. THE VEHICLE HAS BEEN TO NUMEROUS DEALERS, BUT NO ONE COULD DUPLICATE THE FAILURE. THE MANUFACTURER WOULD NOT ASSIST. THE FAILURE MILEAGE WAS 92,000. UPDATED 6/9/08 *CN
May 05, 2008
FUEL SYSTEM, GASOLINE,EQUIPMENT
1 complaint
I HAVE AJ 2002 CHEVY SUBURBAN W/144K MILES ON IT. THE FUEL PUMP WAS REPLACED WHILE STILL UNDER WARRANTY BECAUSE IF THE FUEL LEVEL GOT TOO LOW IT WOULD NOT START. IN THE LAST 3 MONTHS HAVE HAD THE INTERMITTENT SHUT OFF PROBLEM LISTED ON OTHER COMPLAINTS. I HAVE HAD IT DO IT ON ROUGH ROADS AND INTERSTATE HIGHWAYS. SAME THING, ENGINE STOPS, WAIT 3-5 MINUTES ENGINE STARTS, SEEMS LESS PREVALENT WHEN TANK IS FULL. DEALERSHIP SAYS CHEVY SEES NO OVERALL PROBLEM WITH IT, MY MECHANIC TELLS ME A NEW FUEL PUMP IS NOT TOO EXPENSIVE BUT THE REAL COST IS THE LABOR TO TAKE THE FUEL TAKE OFF AND REPLACE IT. TOTAL $900-1100, THAT IS OUTRAGEOUS ESPECIALLY FOR A PROBLEM GM KNOWS IT HAS. *TR
Mar 13, 2008
STEERING,EQUIPMENT
1 complaint
CLANKING IN STEERING WHEEL / COLUMN. TOOK TO DEALERSHIP, WAS TOLD EVERYTHING WAS FINE JUST HOW 2002 SUBURBANS RUN. NOT HAPPY WITH ANSWER, TOOK IT BACK AGAIN, INTERMEDIATE SHAFT WAS REPLACED. 6 MONTHS LATER, SAME THING, AGAIN INTERMEDIATE SHAFT WAS REPLACED. GUESS WHAT, MAKING APPOINTMENT TO GO BACK BECAUSE OF SAME PROBLEM IN STEERING, WITH CLANKING AND VIBRATION, CAN HEAR IT AND FEEL MOSTLY WITH ANY TURN OF THE WHEEL....BET IT WILL ONCE AGAIN BE AN INTERMEDIATE SHAFT REPLACEMENT AND 3 DAYS WITH OUT MY VEHICLE! *TR
Oct 29, 2007
STEERING,EXTERIOR LIGHTING
1 complaint
TL*THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN. THE CONTACT HEARD A KNOCKING SOUND COMING FROM THE WHEELS WHEN THE FRONT WHEELS WERE TURNED. SHE STATED THAT THE CAUSE OF FAILURE MAY BE THE UPPER INTERMEDIATE STEERING SHAFT. THE DEALER AND MANUFACTURER STATED THAT SHE WOULD HAVE TO PAY $275 FOR THE REPAIR. THE DEALER DID NOT HAVE ANY RECALLS FOR THE FAILURE. THE CONTACT FEELS THAT THERE SHOULD BE A RECALL DUE TO THE MANY REPAIRS RELATED TO THE WHEEL FAILURE. SHE STATED THAT A RUNNING BOARD LIGHT IS DIM ON THE FRONT LEFT SIDE OF HER VEHICLE, WHICH SHE HAS NOTICED ON MANY SUBURBANS. THE CURRENT MILEAGE IS 65,000 AND FAILURE MILEAGE WAS 40,000. UPDATED 02-01-08. *KB
Jun 06, 2007
EQUIPMENT,UNKNOWN OR OTHER
1 complaint
KNOWN PROBLEMS WITH A/C COMPRESSOR ON 2002 SUBURBAN/TAHOE WITH REAR A/C. DEFECTIVE SYSTEM CAUSES LOUD CHATTER IN BELT TENSIONER DUE TO SLUGS OF LIQUID REFRIGERANT BEING PUSHED INTO THE COMPRESSOR. PROBLEMS FREQUENT ENOUGH FOR GM TO HAVE ISSUED TSB #01139B BUT GM REFUSES TO ISSUE A RECALL ON THIS OBVIOUS DEFECT. LITERALLY THOUSANDS OF COMPLAINTS ABOUT THIS DEFECT ARE DOCUMENTED ON THE INTERNET. *TR
Apr 28, 2007
AIR BAGS,TIRES
1 complaint
I PURCHASE A 2002 CHEVY SUBURBAN ON 7/2/05 IN DELAWARE COUNTY FROM A DEALERSHIP. WE DROVE THE CAR TO OUR HOUSE IN MONTGOMERY COUNTY AND THE CAR DIDN'T MOVE FROM THE HOUSE UNTIL 7/4/05. ON 7/4/05 MY FIANCE DROVE THE CAR TO WORK AND THE TIRE EXPLODED FROM THE LEFT FRONT OF THE CAR ON THE WAY. THE CAR HIT THE BARRIER ON THE RIGHT SIDE AND BOUNCED OFF AND THEN PROCEEDED TO HIT THE LEFT SIDE BARRIER WERE IT CAME TO A STOP. THE TIRE WAS NOT RECOVERABLE. ALSO THE AIR BAG NEVER DEPLOYED. THE ACCIDENT HAPPEN GOING NORTH ON 309 IN BUCKS COUNTY ON A STRAIGHT UPHILL GRADIENT. THE CONDITIONS OF THE ROAD AND WEATHER WERE DRY. THERE IS A POLICE REPORT ON THE INCIDENT STATING ACCIDENT HAPPEN DUE TO TIRE FAILURE. ACCORDING TO THE INSPECTION STICKER THE TIRE WAS REMOVED AND INSPECTED BY THE DEALERSHIP. WE HAVE BEEN TRYING TO GET THIS SETTLED WITH THE DEALERSHIP FOR THE PAST YEAR, SINCE WE ONLY HAD THE CAR FOR A LITTLE MORE THEN A DAY. THERE RESPONSE WAS AND STILL IS THAT THERE IS NOTHING THEY CAN DO TO HELP. THE ESTIMATE WE RECEIVED FROM THE BODY SHOP WAS FOR $22,000 THEREFORE THE CAR WAS TOTALED AND IS CURRENTLY SITTING IN MY DRIVEWAY. THE TIRE WAS A GOODYEAR WRANGLER P265/70R17. *JB
Aug 24, 2006
ELECTRICAL SYSTEM,EQUIPMENT
1 complaint
STARTED HAVING PROBLEMS WITH THE INDICATORS ON THE DASH COMING ON WHEN THEY SHOULDN'T HAVE BEEN AND ALSO THE TACH QUIT WORKING. THEN EVERYTHING WOULD START WORKING PROPERLY AGAIN. THIS HAPPENED 3 TIMES AND THE LAST INCIDENT WAS THE ODOMETER RESET TO "0", SO NOW WE HAVE NO IDEA WHAT OUR MILEAGE IS AND ALSO THE CLOCK ON THE RADIO JUMPS AHEAD A COUPLE HOURS. I WAS TOLD BY THE DEALER THAT I WOULD HAVE TO PAY FOR A NEW GAUGE CLUSTER AT THE COST OF $200-$300 AND ALSO $60 FOR A SOFTWARE UPGRADE FOR THE OTHER DASH PROBLEMS. I ALSO CALLED GM AND LET THEM KNOW ABOUT IT AND TOLD THEM I SHOULDN'T HAVE TO PAY FOR A NEW GAUGE CLUSTER SINCE IT SEEMS THERE IS A DESIGN FLAW AND ALSO THE SERIOUSNESS OF THE ODOMETER RESETTING. *JB
Mar 26, 2006
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
1 complaint
DT: 2002 CHEVROLET IMPALA LS. THE CONSUMER STATED CAR DEVELOPED A SPORADIC FAILURE OF TURN SIGNALS. THIS HAS BEEN HAPPENING FOR ABOUT 3 WEEKS. INVOLVED LEFT AND RIGHT TURN SIGNALS. THE CONSUMER CONTACTED CHEVROLET, THEY TOLD THE CONSUMER TO CONTACT THE DEALER, IMPERIAL CHEVROLET. HOWEVER, THE DEALER TOLD THE CONSUMER SHE WOULD HAVE TO PAY $46.00 JUST TO LOOK AT CAR. THE CONSUMER STATED THAT AN ARTICLE IN LOCAL NEWSPAPER STATED THERE HAS BEEN A TREND OF FAULTY IGNITION SWITCHES IN THIS MODEL VEHICLE. WHEN THE CONSUMER CALLED IMPERIAL CHEVROLET THEY STATED THEY WERE WELL AWARE OF THE PROBLEM WITH THE FAULTY IGNITION SWITCHES. *AK
Sep 26, 2005
SERVICE BRAKES, HYDRAULIC,POWER TRAIN,EQUIPMENT
1 complaint
DT: 2002 CHEVROLET SUBURBAN, ANTI LOCK BRAKES FAILED TO STOP THE VEHICLE WHEN DRIVING AT SLOW SPEEDS, WHEN CONSUMER PRESSED ON THEK BRAKES THE VEHICLE SLOWED DOWN , BUT DID NOT COMPLETELY STOP THE VEHICLE, CONSUMER HAS TO PUMP THE BRAKES TO GET THE VEHICLE TO STOP, CONSUMER TOOK VEHICLE TO THE DEALER,WHO TOLD HIM THAT THE PROBLEM WAS THAT THE HUB ASSEMBLY SENSORS NEEDING REPLACEMENT. THE DEALER SAID THAT VEHICLE WAS NO LONGER UNDER WARRANTY, AIR CONDITIONING CORE LEAKSED IN THE FRONT AND THE REAR OF THE VEHICLE. THOSE WERE THE ONLY KNOWN PROBLEMS WITH THE VEHICLE AT THIS TIME. *AK
Jun 29, 2005
SERVICE BRAKES, AIR,EQUIPMENT
1 complaint
FEB.05 WE WERE IN BIG BEAR CA. WITH 4 OR MORE FEET OF FRESH SNOW: COMING DOWN THE HILL IN OUR 2002 SUBURBAN THE BRAKES BECAME VERY SOFT AND PEDAL WENT TO THE FLOOR WITH NO BRAKES. WE CHECKED THE GROUND UNDER SUBURBAN AND ALL THE BRAKE FLUID WAS ON THE SNOW. WE HAD SUBRUBAN TOWED TO THE NEAREST DEALER IN REDLANDS BECAUSE THERE IS A "BUMPER TO BUMPER" POLICY ON IT. TOM BELL HAD TO REPLACE THE "BRAKE LINE". WE TOOK A CAB TO THE ONTARIO AIRPORT FOR A RENTAL CAR AND DROVE BACK HOME.
May 19, 2005
STEERING,SERVICE BRAKES, AIR,FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES,INTERIOR LIGHTING
1 complaint
WE BOUGHT OUR ASTRO VAN IN 2001, IT HAS BEEN IN THE SHOP ABOUT 22 OR 23 TIMES. MOST OF THEM MAJOR THINGS NEEDING TO BE FIXED OR REPLACED.*AK
Apr 26, 2005
VISIBILITY,SEATS
1 complaint
THE RIVETS ON THE DRIVER SEAT ARE LOOSE, THE SEAT MOVES, AND THE NOISE IS ANNOYING. THE ENTIRE TRACK HAS TO BE REPLACED AT THE OWNERS EXPENSE. *NM THE PROBLEM RECURRED AFTER REPAIR. *SC THE WIPER BLADES WERE REPLACED. *JB
Apr 06, 2005
SERVICE BRAKES, HYDRAULIC,TIRES
1 complaint
THE RIGHT FRONT TIRE KEEPS LOSING AIR PRESSURE. VEHICLE HAS BEEN TO THE DEALER ON THREE SEPARATE OCCASIONS. DEALER REPLACED THE RIGHT FRONT TIRE TWICE, AND REPLACED THE AIR PRESSURE THREE TIMES. BUT, PROBLEM RECURRED. *AK THE RIGHT WHEEL FRAME SQUEAKES WHEN TURNING AT 10 MPH. ROTORS AND PADS AND SHOES AND WHEEL BEARINGS CRACKED. *TC
Mar 02, 2005
STEERING,FUEL SYSTEM, GASOLINE,FUEL SYSTEM, OTHER
1 complaint
WHILE DRIVING VEHICLE COMPLETELY SHUT DOWN. CONSUMER HAD TO WAIT FOR ABOUT 15 MINUTES BEFORE STARTING IT AGAIN. CONSUMER STATED THAT HE HAD THIS PROBLEM SINCE PURCHASING THE VEHICLE. IT STALLED INTERMITTENTLY. CONSUMER HAD THE FUEL PUMP REPLACED A TOTAL OF FIVE TIMES. ALSO, FUEL FILTER HAD TO BE REPLACED SEVERAL TIMES. *AK THE CONSUMER STATED THAT ONSTAR CALLED THE PROBLEM CODE RED. CONSUMER WAS TOLD NOT TO DRIVE THE VEHICLE. AT 70 MPH THE VEHICLE WOULD SURGE AND LURCH. THE CONSUMER STATED THAT A CLUNKING NOISE IS HEARD WHEN TURNING TIGHT CORNERS. *TC
Dec 10, 2004
ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,FUEL SYSTEM, OTHER
1 complaint
(1) THE ENGINE STOPPED WHILE ON INTERSTATE IN CONSTRUCTION ZONE ON SLIGHT HILL, IT WOULD NOT RESTART. (2) THE CONSTRUCTION ZONE ON INTERSTATE 10 WAS APPROXIMATELY 3 MILE LONG WITH VERY NARROW LANES AND CONCRETE CONSTRUCTION BARRIERS ON EACH SIDE & NO SHOULDERS. BUMPER TO BUMPER TRAFFIC AND NO WAY TO CLEAR THE LANE OR GET TOW VEHICLE. (3) A GOOD SAMARITAN TOWED OUR VEHICLE ABOUT 2 MILES TO FIRST POINT CLEAR TRAFFIC. CHEVY DEALER CONFIRMED FUEL PUMP IN TANK HAD FAILED & REPLACED PUMP. THIS WAS SECOND PUMP FAILURE. THE PUMP PREVIOUSLY FAILED AND WAS REPLACED ON 30 AUG 03. PREVIOUS FAILURE DEALER SAID KEEP FUEL ABOVE 25% & ENGINE WOULD RUN. THE TANK WAS AT 44% WHEN ENGINE QUIT. FUEL TANK WAS TOPPED OFF BEFORE PUMP TESTED, ENGINE WOULD RUN BUT NO PUMP PRESSURE. SOMEONE WILL BE KILLED IF MORE FAILURES OCCUR IN HEAVY TRAFFIC AREAS. THE EMERGENCY GOOD SAMARITAN TOW OUT OF THE CONSTRUCTION AREA PREVENTED A SERIOUS ACCIDENT AS IT WAS GETTING DARK.*AK
Nov 16, 2004
CHILD SEAT
1 complaint
THE CHILD SEAT HARNESS WILL NOT TIGHTEN AND THE CONSUMER HAD TO SEND IN HER CHILD SAFETY SEAT AND TWO WEEKS LATER A RECALL FOR THE HARNESS STRAPS WAS ISSUED. UPON RECEIVING THE CHILD SEAT BACK FROM THE MANUFACTURER THE PROBLEM STILL EXIST. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB CAMPAIGN ID NUMBER : 04C002000 THE LOCKING MECHANISM DID NOT WORK. *TC
Nov 12, 2004
STEERING,SERVICE BRAKES, HYDRAULIC
1 complaint
WITHOUT WARNING THE VEHICLE STEERING WHEEL AND BRAKES LOCKED UP WHILE DRIVING DOWN A HILL. THE CONSUMER DOWN SHIFTED AND WAS ABLE TO PULL OFF THE ROAD. THE CONSUMER HAD THE VEHICLE TOWED TO THE DEALERSHIP WHO WAS ABLE TO DUPLICATE THE PROBLEM. PLEASE PROVIDE FURTHER DETAILS. *PH
Dec 04, 2003
STEERING,AIR BAGS
1 complaint
I WAS HIT ON THE HEAD INSIDE MY 2002 SUBURBAN, WEARING MY SEAT BELT AT 48 MPH BY AN ONCOMING MAZDA MIATA. MY STEERING COLUMN COLLAPSED, I WENT INTO ONCOMING 3 LANES OF TRAFFIC, WENT UP A CURB, WENT THROUGH A BRICK RETAINING WALL, AND HIT A TELEPHONE POLE. MY AIRBAG DID NOT DEPLOY ON ANY OF THE 3 IMPACTS. WHY? ALSO, MY DRIVER?S SEAT CAME OFF THE TRACK. *LA
Oct 01, 2003
SUSPENSION,TIRES
1 complaint
TWO FRONT TIRES WORE OUT PREMATURELY AND THE DEALER REFUSED TO PERFORM AN ALIGNMENT *AK THE TIRES HAD BECOME SCOLDED ON THE INSIDE AT 20K MILES. *SCC *JB
Aug 15, 2003
LATCHES/LOCKS/LINKAGES
1 complaint
AS I WAS DRIVING MY PRE-SCHOOL DAUGHTER TO SCHOOL I HEARD A WIND NOISE. I STOPPED TO CHECK AND FOUND OUT AFTER MORE THAN 2 MILES THE DOOR WAS NOT CLOSED.. THIS VEHICLE IS FOR FAMILY... IT SHOULD BE FAMILY FRIENDLY... NO WARNING AS TO THE DOOR BEING AJAR.. HOW DO I GET THIS FIXED TO KEEP MY FAMILY SAFE? *NLM
Jun 20, 2003
SERVICE BRAKES, HYDRAULIC,POWER TRAIN
1 complaint
DRIVING ON FREEWAY ALONG CARPOOL LANE WHEN THE CAR AHEAD OF US STOPPED TO MOVE TO THE NEXT LANE AND WE ALL HAD TO STOP. I HAD A GOOD DISTANCE FROM THE VEHICLE IN FRONT OF ME WHEN I HIT THE BRAKES. THE BRAKES WENT ALL THE WAY TO THE FLOOR(LITERALLY) BUT STILL DIDN'T STOP UNTIL I CRASHED INTO THE CAR IN FRONT OF ME. THE ABS BRAKES FEELS UNUSUAL. I ALSO HEAR A CLANKING SOUND ON THE DIFFERENTIAL EVERY TIME I HAVE TO DECELERATE AND GO BACK TO NORMAL SPEED OR JUST MOVING FROM "PARK" TO "REVERSE" OR FROM "NEUTRAL" TO "REVERSE". *NLM
Apr 22, 2003
AIR BAGS,VEHICLE SPEED CONTROL
1 complaint
VEHICLE SUDDENLY ACCELERATED WHILE IN CARPORT, CRASHING THROUGH A FENCE AND COLLIDING WITH A HOUSE. A BYSTANDER SUSTAINED SEVERE FACIAL INJURIES AS A RESULT. NEITHER THE FRONT DRIVER OR PASSENGER AIR BAGS DEPLOYED. *NLM
Apr 21, 2003
Where to Find VIN for Problems Check
To check for problems and complaints on your 2002 CHEVROLET Suburban, you'll need the VIN number. Find your VIN in one of these 4 common locations.
Understanding VIN Structure for Problem Reports
Each character in your 2002 CHEVROLET Suburban 17-digit VIN helps identify specific complaints and problems affecting your vehicle model.
How to Check 2002 CHEVROLET Suburban Problems in 3 Steps
1
Locate Your VIN
Find the 17-character VIN on your 2002 CHEVROLET Suburban dashboard (visible through windshield), door jamb, engine bay, or vehicle documents.
2
Review by Component
Browse owner-reported complaints organized by vehicle component (engine, transmission, brakes, electrical) to identify common issues and problem patterns for this model year.
3
Check Safety Issues
Review crash and fire incidents for each component to assess safety concerns. Contact your CHEVROLET dealer or report problems to NHTSA at SaferCar.gov.
Frequently Asked Questions
How many problems does the 2002 CHEVROLET Suburban have?
The 2002 CHEVROLET Suburban currently has 456 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2002 CHEVROLET Suburban?
The most common problems reported for the 2002 CHEVROLET Suburban are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2002 CHEVROLET Suburban problem data come from?
All problem and complaint data for the 2002 CHEVROLET Suburban comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
How do I report problems with my 2002 CHEVROLET Suburban?
You can report safety problems with your 2002 CHEVROLET Suburban directly to NHTSA at SaferCar.gov or call 1-888-327-4236. Your complaint helps identify patterns and may lead to recalls or investigations.
Where can I find my VIN to check problems?
Your 2002 CHEVROLET Suburban VIN is located in 4 places: (1) Dashboard near windshield on driver's side, (2) Driver's door jamb sticker, (3) Engine bay, (4) Vehicle registration and insurance documents.
Is the 2002 CHEVROLET Suburban reliable?
Reliability can be assessed by reviewing the number and severity of owner complaints for the 2002 CHEVROLET Suburban. Check complaints by component, crash reports, and fire incidents above to evaluate potential issues and problem patterns.
Other Years - CHEVROLET Suburban Problems
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