2000 FORD Excursion Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
550
Complaints Reported
Complaints by Component
TIRES
185 complaints
Michelin Defender LTX M/S size 265/75R16. 4 new tires installed less than 60 days and 1,800 miles by Costco before incident. Tire air pressure checked prior to a trip. On the trip, 1 tire rapidly deflated without warning on the freeway in Arizona. Barely had enough time to pull off the freeway and onto the shoulder. The tire showed no punctures, or tread separation, but the tire sidewalls were wrinkled and distorted. Took tire to Costco for warranty and the tire shop could not find any internal punctures and were unable to determine as to why the tire went flat. They said they have never seen a tire fail like this.
Jan 26, 2022
TL* THE CONTACT OWNS A 2000 FORD EXCURSION EQUIPPED WITH FIRESTONE STEELTEX TIRES, SIZE: 385/65-R18 (NA). WHILE DRIVING 70 MPH, THE TREAD ON THE TIRES SEPARATED AND THE CONTACT LOST CONTROL OF THE VEHICLE. AS A RESULT, A CRASH OCCURRED AND THREE OCCUPANTS SUSTAINED MAJOR AND MINOR INJURIES. ONE INJURY WAS FATAL. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN IMPOUND LOT. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VIN AND DOT NUMBER WERE NOT AVAILABLE. THE VEHICLE FAILURE MILEAGE WAS 150,000 AND THE TIRE FAILURE MILEAGE WAS 3,000.
Mar 07, 2018
TL* THE CONTACT OWNS A 2000 FORD EXCURSION EQUIPPED WITH MASTERCRAFT COURSER AWT TIRES, SIZE: LT265/75/R16 (NA). WHILE DRIVING AT APPROXIMATELY 65 MPH, THE CONTACT FELT A VIBRATION. THE VEHICLE VEERED FROM LEFT TO RIGHT, THE TREAD SEPARATED, AND THE REAR PASSENGER SIDE TIRE BLEW OUT. THE TIRE WAS REPLACED. THE FOLLOWING DAY, WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE VIBRATED AND VEERED FROM LEFT TO RIGHT. THE TREAD SEPARATED AND THE REAR DRIVER SIDE TIRE BLEW OUT. THE TIRE WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE VEHICLE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 104,027. THE TIRE FAILURE MILEAGE WAS 95,404. UPDATED 09/10/15*LJ
Jul 13, 2015
I HAVE A SET OF AUTOGUARD TIRES SIZE 265/78/16 THAT WERE INSTALLED ON MY SUV APX NOVEMBER OF 2013 IN OCTOBER OF 2014 THE TIRES STARTED TO DEVELOPED CRACK ALONG THE BEAD LINE ABOVE THE RIM. THIS IS THE SAME EFFECT OR DEFECT THAT RESULTED IN THE RECALL OF AUTOGUARD TIRE SIZE 245/75/16. BOTH THE TIRE THAT WERE THE SUBJECT OF THE RECALL AS WELL AS THE TIRES THAT WERE INSTALL ON MY SUV WERE MANUFACTURES IN THE SAME TIME PERIOD AND I BELIEVE HAVE THE SAME DOT NO OF 4412. *TR
Nov 04, 2014
TL* THE CONTACT OWNS A 2000 FORD EXCURSION EQUIPPED WITH FIRESTONE TIRES, TIRE LINE: STEEL TEX RADIAL A/T, TIRE SIZE: LT 265/75R16. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH ON A DIRT ROAD, THE REAR DRIVER'S SIDE TIRE EXPLODED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND DISCOVERED THAT THE TREAD WAS SEPARATED FROM THE TIRE. THE TIRE WAS NOT REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 190,000 AND THE TIRE FAILURE MILEAGE WAS 200. THE DOT NUMBER WAS VNW81XL049. DJR
Jul 29, 2014
+ 180 more complaints for this component
ENGINE AND ENGINE COOLING
52 complaints
SPARK PLUG BLOWOUT. *TR
Dec 13, 2011
TL* THE CONTACT OWNS A 2000 FORD EXCURSION. WHILE DRIVING HIGHWAY SPEEDS, THE CONTACT HEARD A LOUD POPPING NOISE FOLLOWED BY AN ABNORMAL TICKING. THE DEALER DIAGNOSED THAT THE SPARK PLUGS EXPLODED AND BLEW A HOLE IN THE ENGINE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 92,000. UPDATED 01/24/12*LJ UPDATED 01/30/12
Sep 26, 2011
I WAS DRIVING MY EXCURSION AROUND 25 MPH AND AS I ACCELERATED TO 35 MPH I HEARD A LOUD BANG AND THOUGHT MY EXHAUST MANIFOLD MAY HAVE CRACKED OR CAME LOOSE. AFTER FURTHER INVESTIGATION I FOUND THE SPARK PLUG WIRE AND SPARK PLUG WERE BLOWN OUT. CALLED LOCAL MECHANIC AND SAID I NEEDED TO BRING IT TO FORD FOR APPROX 4K, FORD WOULD REPLACE THE HEAD. I WENT ON LINE AND PURCHASED A KIT, FORD IS AWARE OF THE PROBLEM WITH THE SPARK PLUG BEING BLOWN OUT OF THE HEAD BUT WILL NOT RECALL THE TRUCK. NOTE THAT THIS IS AFFECTING MANY VEHICLES, NOT ONLY FORD. THIS IS A HUGE ISSUE AND VERY UNFAIR THAT THE MANUFACTURER OF THE HEAD IS GETTING AWAY WITH THE POOR QUALITY CONTROL AND THE FACT THAT THEY ARE NOT CORRECTING THE ISSUE FOR THE CONSUMER. *KB
Sep 19, 2011
FORD EXCURSION WITH THE SPARK PLUG BLOWING OUT OF THE ENGINE. THIS IS A VERY COMMON KNOWN DEFECT IN THE FORD 4.6, 5.4, & 6.8 LITER ENGINES AND THE GOVERNMENT HAS DONE ABSOLUTELY NOTHING TO PROTECT THE CITIZENS OF THIS COUNTRY FROM THE FRAUD THAT HAS BEEN SOLD TO THE AMERICAN PEOPLE. THE AVERAGE REPAIR COST IS OVER $3,000.00 TO FIX A FORD DESIGN FLAW AND ONE THAT THEY SHOULD BE HELD RESPONSIBLE FOR REPAIRING. SINCE THIS WOULD REQUIRE THE LARGEST RECALL IN WORLD HISTORY OUR GOVERNMENT SITS BY AND DOES ABSOLUTELY NOTHING TO PROTECT INNOCENT LIVES THAT ARE IN DANGER FROM THESE LITERAL "TIME BOMBS" THAT CAN IGNITE ESCAPING FUEL VAPORS FROM THE HOLE THEY JUST EXITED AND BURN A VEHICLE TO THE GROUND. IT IS DISTURBING THAT YOU ARE A GOVERNMENT AGENCY YET YOU REFUSE TO DO YOUR JOB. SINCE THE GOVERNMENT IS IN THE CAR BUSINESS NOW AND COMPETING WITH FOREIGN COMPANIES IT IS AMAZING THAT WITH LITTLE TO NO REPORTED CASES YOU WILL FORCE THEM TO REPAIR GAS PEDALS THAT WERE MANUFACTURED BY AMERCANS BUT YOU WON'T DO ANYTHING WHEN IT INVOLVES LEGITIMATE PROBLEMS WITH A GARBAGE AMERICAN PRODUCT. AND YOU WONDER WHY THE AMERICAN CARS HAVE SUCH A HORRIBLE REPUTATION. BECAUSE THEY FULLY HAVE EARNED IT. THEY ARE GARBAGE AND THEY RECEIVE IMMUNITY FROM THE GOVERNMENT THAT PROTECTS THEM AND NOT THE PEOPLE. YOU SHOULD BE ASHAMED TO CASH YOUR PAYCHECK WHICH COMES FROM US THE TAXPAYERS. PLEASE CHANGE YOUR WAYS AND DO YOUR JOB AND PROTECT INNOCENT LIVES THAT GOD WILL SURELY HOLD YOU ACCOUNTABLE FOR. *TR
Nov 22, 2010
I HAVE BEEN LEFT STRUGGLING IN THE MIDDLE OF NO WHERE TO GET HELP. WHILE TRAVELING ON OUR 2000 FORD EXCURSION DUE TO BLOWN UP SPARK PLUGS. IT HAS HAPPEN TO US ONE TIME IN TOWN AND TWO TIMES OUT OF STATE. THIS HAS BEEN VERY COSTLY AND FRUSTRATING TO ME AND MY FAMILY. I WISH FORD WOULD EXCEPT THIS BEING A MANUFACTURE PROBLEM AND DO A RECALL ON IT. *TR
Oct 28, 2010
+ 47 more complaints for this component
SERVICE BRAKES, HYDRAULIC
46 complaints
EXTENDED BRAKING DISTANCES REPORTED TO DEALERSHIP WITHIN FIRST 20,000 KMS. IMPOSSIBLE TO INVOKE ANTILOCK PULSING ON HARD BRAKING ON DRY PAVEMENT. DEALER CHECKED FULL BRAKE SYSTEM AND FOUND NO PROBLEMS. AFTERMARKET PADS IMPROVED THE PROBLEM. REPEATED WARPING OF ROTORS FOR THE FIRST 50-60,000 KMS, THEN MYSTERIOUSLY ONLY MINOR WARPING ON EXTENDED BRAKE USE. *TR
Sep 13, 2010
2000 FORD EXCURSION WITH LESS THAN 100,000 MILES, WELL MAINTAINED AND ORIGINAL OWNER. BRAKES FAILED WHEN REAR BRAKE LINE BURST ON THE FRAME RAIL WHILE APPLYING THE BRAKES TO SLOW, THIS WAS NOT A PANIC STOP WHICH WOULD INDUCE A HIGH PRESSURE IN THE LINE. I WAS ABLE TO MAKE A SAFE STOP AND WAS PERPLEXED BY THIS FAILURE. THERE WAS NO EARLY WARNING OF THIS FAILURE AND IN FACT THE VEHICLE WAS AT THE DEALER TWO DAYS PRIOR FOR OIL CHANGE AND NEW BATTERIES AND NO MENTION OF LOW BRAKE FLUID OR LEAK IN THE BRAKE SYSTEM. AFTER CONSULTING WITH LOCAL REPAIR FACILITIES THEY STATE THIS IS A KNOWN PROBLEM, I DO NOT BELIEVE A VEHICLE THAT IS PROPERLY MAINTAINED SHOULD HAVE A SUDDEN AND CATASTROPHIC BRAKE LINE FAILURE THAT IS ONLY 10 YEARS OLD AND I'M SURE THERE MUST BE ACCIDENTS RELATED TO SIMILAR VEHICLES. *TR
Feb 17, 2010
DT: THE CONTACT STATED WHILE DRIVING AT 40 MPH THE VEHICLE RATTLED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP. THE FIRST TIME THE FRONT ROTORS HAD TO BE TURNED. SEVERAL THOUSAND MILES LATER THE PROBLEM RECURRED. HE TOOK THE VEHICLE TO THE DEALERSHIP AGAIN. THIS TIME IT WAS THE REAR WHEEL ROTORS. THE ROTORS WERE TURNED. THE THIRD TIME HE TOOK THE VEHICLE TO THE DEALER HAVE IT SERVICED. THIS TIME THE BRAKE PADS, AND ROTORS WERE TURNED. THE DEALERSHIP TOLD HIM IT WAS THE DESIGN OF THE BRAKE SYSTEM, THE ROTORS WERE TOO SMALL FOR THE BRAKE SYSTEM. ALL REPAIRS HAVE BEEN MADE AT THE CONTACTED EXPENSE. *AK UPDATED 1/19/2006 - THE FRONT ROTORS WARPED WHICH CAUSED PULSATION WHILE BRAKING. *NM
Dec 09, 2005
FRONT DISC BRAKE ROTORS WARP UNDER NORMAL DRIVING CONDITIONS. THIS RESULTS IN EXTREMELY VIOLENT SHUDDERING AND SHAKING OF THE STEERING WHEEL WHILE BRAKING AT SPEEDS OVER 40 MPH. RAPID BRAKING AT FREEWAY SPEEDS ARE HIGH RISK FOR LOSS OF CONTROL AND COLLISION. I BOUGHT THIS EXCURSION USED WITH ~48,000 MILES AND HAVE HAD THE ROTORS RESURFACED AT ~ 60, 000 AND 84,000 MI. AT 93,000 MILES I HAD TO REPLACE ALL 4 ROTORS BECAUSE OF REPEATED SHUDDERING FROM ROTOR WARPAGE AND WEAR WHICH COST ME OVER $500 ON TOP OF THE $400 I SPENT AT 84,000 MILES FOR A BRAKE JOB. SIX MONTHS AND 14,000 MILES LATER I AM HAVING THE SAME PROBLEM AND NOW THE DEALER TELLS ME THERE IS A FORD SERVICE BULLETIN RECOMMENDING A NEW TYPE OF PAD. THEY ALSO TOLD ME THEY HAVE FOUR OTHER EXCURSION OWNERS THAT ARE HAVING THE SAME COMPLAINTS AND SAFETY CONCERNS REQUIRING SIMILAR REPAIRS. THE FRONT ROTORS ARE INSUFFICIENTLY ENGINEERED FOR THE SIZE AND WEIGHT OF THIS VEHICLE, AND PRESENTS A SAFETY RISK FOR EXCURSION OWNERS AS WELL AS SURROUNDING MOTORISTS. FORD KNOWS THEY HAVE A PROBLEM BUT INSTEAD OF DOING THE RIGHT THING AND FIXING IT THEY ARE BLEEDING CONSUMERS FOR REPAIRS OF A FAULTY DESIGN WHILE THE GOVERNMENT DOES NOTHING ABOUT IT. *NM
Nov 15, 2005
VEHICLE WAS PARKED IN MY GARAGE. I WAS IN THE GARAGE AT THE TIME. BEGAN SMELLING BURNING ELECTRICAL SMELL. FOUND WHITE SMOKE COMING OUT OF ENGINE COMPARTMENT, INCREASING DRAMATICALLY IN VOLUME. IN JUST A FEW MOMENTS, THE SMOKE WAS A SOLID CURTAIN COMING FROM THE GAP BETWEEN THE HOOD AND DRIVER SIDE FRONT FENDER. OPENED HOOD AND FOUND AN ELECTRICAL SWITCH ON THE BRAKE SYSTEM MASTER CYLINDER CREATING THE SMOKE. USING A RAG I PULLED THE SWITCH AWAY FROM THE CYLINDER AND IT WAS MELTED IN HALF. THE PART OF THE SWITCH CONNECTED TO THE ELECTRICAL WIRE CONTINUED TO SMOKE. I DISCONNECTED THE REMAINING PIECE OF THE SWITCH FROM THE WIRE AND IT STOPPED SMOKING BUT EVERYTHING WAS HOT.
Jul 21, 2005
+ 41 more complaints for this component
ELECTRICAL SYSTEM
43 complaints
THE NOB ON THE HEADLIGHT SWITCH IS LOOSE, IT WORKS BUT I SEE ON A WEB SIGHT THAT THERE IS A RECALL ON THE HEADLIGHT SWITCH BUT MY DEALER SAYS THAT THAT THERE WAS NO RECALL, WHATS THE DEAL?
Oct 13, 2015
ACCESSORIES STAYS ON WITH THE KEY REMOVED DRAINING THE BATTERY. SPARKS PLUGS BLOWS OUT. *TR
Aug 08, 2014
IN PARKING LOT OF RESTAURANT. WE WENT INTO THE RESTAURANT AND IN 15 MIN SOMEONE RAN IN TO TELL EVERYONE SOMEONE'S TRUCK WAS ON FIRE. WELL IT WAS OUR 2000 FORD EXCURSION DIESEL. NO FORE WARNING ENGINE JUST CAUGHT ON FIRE. FRONT END DESTROYED. MASSIVE SMOKE DAMAGE AND WATER DAMAGE FROM FIRE TRUCKS. THE CAR WAS TOTALED. *TR
Feb 07, 2012
ON MY 2000 FORD EXCURSION, SUDDENLY HAD ELECTRICAL ISSUES. RUNNING BOARD LIGHTS STAYED AND TRUCK ATTEMPTED STARTING ITSELF WITH NO KEY IN IGNITION. MECHANIC FOUND LEAKING WINDSHIELD HAD DRIPPED ONTO FUSE BOX AND CORRODED TERMINALS. DESTROYED STARTER, STARTER SOLENOID AND FUSE BOX. ALSO NEARLY STARTED FIRE, AS SMOKE WAS SEEN AND SMELLED FROM INTERIOR OF TRUCK. MAJOR REPAIR COST. MY MECHANIC AS WELL AS MULTIPLE FORD DEALERS REPORT THIS IS A VERY COMMON PROBLEM WITH EXCURSIONS AND SUPER DUTY'S, YET NO RECALL. FORD DECIDED TO STOP MAKING THE FUSE BOX, WHICH POSES A PROBLEM BECAUSE 1) NOT MANY ARE LEFT IN JUNK YARD AND THEY ARE VEHICLE SPECIFIC (MINE HAD TO BE SAME YEAR AND FROM EXCURSION ONLY) AND 2) YOU CANNOT TELL IF THERE IS CORROSION WITHOUT NEARLY DESTROYING THE FUSE BOX TO OPEN IT. THIS NEEDS TO BE A RECALLED ITEM IMMEDIATELY, AS I PLAN ON MY $50,000 TRUCK TO LAST MORE THAN 150,000 MILES BEFORE IT HAS TO GO TO THE SCRAP HEAP. *TR
Jan 26, 2012
2000 FORD EXCURSION 7.3 L DIESEL NO START WHEN KEY TURNED. ORIGINALLY TOLD IT WAS A PATS ISSUE AND NEEDED NEW KEYS. PROBLEM WAS INTERMITTENT THEN WAS CONTINUOUS. ALL LIGHTS ON DASH CAME ON BUT THE STARTER WOULD NOT TURN OVER. WAS A STARTER SOLENOID THAT WAS FRIED. *TR
Dec 18, 2010
+ 38 more complaints for this component
VEHICLE SPEED CONTROL
24 complaints
TL* THE CONTACT OWNS A 2000 FORD EXCURSION. THE CONTACT STATED THAT THE VEHICLE CAUGHT ON FIRE WHILE PARKED AND UNOCCUPIED. THE FIRE ORIGINATED IN THE ENGINE AREA. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE BY DISCONNECTING THE BATTERY AND DETERMINING THAT THE CRUISE CONTROL DEACTIVATION SWITCH FAILED AND CAUSED AN ELECTRICAL FIRE. THE CONTACT REPAIRED THE VEHICLE. THE CRUISE CONTROL SMART SWITCH HARNESS WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 168,000.
Aug 06, 2012
TL- THE CONTACT OWNS A 2000 FORD EXCURSION. WHILE COMING TO A STOP SIGN DRIVING APPROXIMATELY 10 MPH THE VEHICLE ENGINE STALLED AS HE ENGAGED THE BRAKE. HE TRIED TO RESTART THE VEHICLE AND IT WOULD NOT RESTART. HE PUSHED THE VEHICLE OFF THE ROAD AND NOTICE THAT FIRE WAS COMING FROM UNDER THE HOOD. THE CONTACT HAD WATER IN THE VEHICLE AND PUT THE FIRE OUT. THE VEHICLE WAS TOWED TO AN AUTHORIZED FORD DEALER. THE VEHICLE WAS AT THE DEALER AT THE TIME OF THE REPORT. HE REFERENCED RECALL NHTSA CAMPAIGN ID NUMBER: 09V399000, VEHICLE SPEED CONTROL. THE FAILURE AND CURRENT MILEAGE WAS 267,500. VWB
Jun 17, 2010
TL*THE CONTACT OWNS A 2000 FORD EXCURSION. THE ABS LIGHT ILLUMINATED INTERMITTENTLY SO THE CONTACT CHECKED THE OIL AND DISCOVERED OIL WAS LEAKING AT THE CRUISE CONTROL DEACTIVATION SWITCH. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE HE WAS INFORMED THAT HIS VEHICLE WAS NOT INCLUDED IN RECALL 07V336000 (VEHICLE SPEED CONTROL). HE CALLED THE MANUFACTURER BUT WAS TOLD THAT THEY WOULD NOT ASSIST WITH THE REPAIR EXPENSES. THE VEHICLE WAS TO BE REPAIRED AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 149,000.
May 04, 2010
HAVE HAD MY EXCURSION RECALLED FOR 2 YEARS NOW FOR A FAULTY CRUISE CONTROL. HAD IT DISCONNECTED IN 9/2007. FORD KEEPS PUTTING ME OFF GETTING IN FIXED. THEY ARE NOW TELLING ME THAT THE PARTS WILL NOT BE AVAIL UNTIL 6/2008. *TR
Mar 07, 2008
DT*: THE CONTACT STATED THE VEHICLE CAUGHT FIRE WHILE PARKED IN A PARKING LOT AT A UNIVERSITY. THE FIRE DEPARTMENT WAS CONTACTED AND EXTINGUISHED THE FIRE. THE FIRE OCCURRED IN THE ENGINE COMPARTMENT AND THE FIRE DEPARTMENT DETERMINED THE FIRE WAS ELECTRICAL. THERE WAS NO WARNING PRIOR TO THE FIRE. THE VEHICLE WAS PARKED FOR TWO HOURS PRIOR TO THE FIRE. A POLICE AND FIRE REPORT WERE TAKEN. THE CONTACT HAD PICTURES OF THE INCIDENT AVAILABLE. THERE WAS NHTSA RECALL #05V388000 (FORD RECALL #05S28) REGARDING VEHICLE SPEED CONTROL. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN.
Sep 07, 2006
+ 19 more complaints for this component
SUSPENSION
21 complaints
DT*: THE CONTACT STATED THE SUSPENSION: FRONT CONTROL ARM: UPPER BALL JOINTS AND THE SUSPENSION: FRONT CONTROL ARM: LOWER BALL JOINTS HAD PREMATURELY WORN OUT. THE OLD PARTS WERE NOT MANUFACTURED WITH GREASE FITTINGS AS WERE THE REPLACEMENT PARTS. THE UPPER AND LOWER BALL JOINTS WERE REPLACED BY AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOTIFIED.
Nov 08, 2006
BALL JOINT FAILURE ON 2000 FORD EXCURSION. THE VEHICLE HAS 67000 MILES WITH NO TOWING OR SEVERE USE. FORD HAS NO GREASE JOINTS AVAILABLE. I DETECTED DUE TO VIBRATION AT HIGHWAY SPEEDS. *AK
Apr 25, 2004
BOTH SPRING OF SUSPENSION BOTTOMED OUT, CAUSING THE VEHICLE TO SWERVE WITHOUT PRIOR WARNING. *AK
Jun 25, 2003
IT WILL NOT PULL 10,000 POUNDS. IT HAS A STABILITY PROBLEM. PULING 5000 POUND CAUSE ROLLOVER. *AK
Jun 06, 2002
AT SPEEDS OF 40 MPH AND OVER VEHICLE SHAKES/VIBRATES AND PULLS TO THE SIDE. DEALER IS UNABLE TO REMEDY. *AK
Apr 11, 2002
+ 16 more complaints for this component
AIR BAGS
16 complaints
TL* THE CONTACT OWNS A 2000 FORD EXCURSION. WHILE DRIVING APPROXIMATELY 50 MPH, ANOTHER VEHICLE CRASHED INTO THE REAR PASSENGER DOOR OF THE CONTACT'S VEHICLE. THE VEHICLE SPUN OUT OF CONTROL AND CRASHED INTO THE HIGHWAY RAILING. THE AIR BAGS DID NOT DEPLOY. THE DRIVER AND PASSENGER WERE TRANSPORTED BY AMBULANCE TO THE HOSPITAL WITH MINOR INJURIES. THE VEHICLE TOWED TO AN IMPOUND YARD. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 187,000.
Sep 13, 2012
SWERVED TO MISS A SQUIREL, PURSE FELL FROM CONSOLE AREA, REACHED WITH R HAND TO RETRIEVE, HEADON INTO TELEPHONE POLE TRAVELING APPROX 34MPH, AIRBAGS DIDN'T DEPLOY. *TR
Dec 15, 2010
HEAD ON CRASH, AND AIRBAGS DID NOT OPEN. *TR
Mar 19, 2008
WHILE DRIVING MY 2000 FORD EXCURSION AT 35 MPH. ON A POSTED 35 MPH. ROAD ANOTHER DRIVER RAN A RED LIGHT, TO AVOID HITTING HIM I VEERED AWAY AND RAN OFF THE ROADWAY STRIKING A TREE HEAD ON. NO FRONT AIR-BAG DEPLOYMENT. *NM
Dec 16, 2005
MY 2000 FORD EXCURSION INVOLVED IN A REAR END COLLISION - EXCURSION REAR ENDED ANOTHER VEHICLE - AIR BAGS DID NOT DEPLOY ON 8/3/05. EXCURSION WAS TRAVELING 60 MPH AND THE OTHER VEHICLE WAS STOPPED. I PURCHASED THE VEHICLE USED FROM A FORD DEALER. I CONTACTED FORD MOTOR COMPANY 8/9/05 TO REQUEST AN INVESTIGATION IN TO WHY THE AIR BAGS FAILED TO DEPLOY. THE INSURANCE IS GOING TO TOTAL OUT THE VEHICLE. I WOULD LIKE THE AIR BAG FAILURE TO BE INVESTIGATED BEFORE I LOOSE CONTROL OF THE VEHICLE BY SETTLING WITH THE INSURANCE COMPANY. THERE WERE NO WARNING SIGNS THAT THE AIR BAGS WERE DEFECTIVE. I CAN PROVIDE PICTURES IF NEEDED.
Aug 24, 2005
+ 11 more complaints for this component
POWER TRAIN
16 complaints
ABOUT A MONTH AGO MY 200 FORD EXCURSION SERVICE ENGINE SOON LIGHT CAME ON. THEN 2 DAYS LATER MY OVERDRIVE LIGHT STARTED FLASHING AND IT WOULD JERK WHEN CHANGING GEARS. THE FORD DEALERSHIP WHERE I LIVE HAS HAD IT IN AND OUT OF THE SHOP 4 TIMES WITH NO REMEDY. I HAVE ALREADY SPENT $400.00 WITH IT NOT FIXED. FRONT SPEED SENSOR AND THE REAR SENSOR HAVE BOTH BEEN REPLACED. ALSO TRANSMISSION FLUID WAS DRAINED AND REPLACED. I THEN CAME ACROSS MANY OTHER FORD OWNERS THAT HAVE HAD THIS SAME PROBLEM. *TR
May 20, 2010
FRONT MANUAL HUBS ON 2000 FORD 4WD. EXCURSION SEEM TO BREAK APART FREQUENTLY. U JOINTS ON FRONT END MAKES NOISE EVERYTIME I MAKE A SHARP TURN. DOES NOT SOUND RIGHT. *TR
Feb 04, 2009
I HAVE HAD TWO SPARK PLUGS ONE YEAR APART JUST SHOOT OUT
Jun 27, 2008
WHEN DRIVING THE VEHICLE SHIFTED HARD. PLEASE PROVIDE MORE INFORMATION. *JB
Nov 22, 2004
WHEN DRIVING THE OVERDRIVE LIGHT ILLUMINATED ON THE DASH. THE CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP FOR INSPECTION. THE TECHNICIAN INFORMED THE CONSUMER THAT THE TRANSMISSION HAD FAILED. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM
May 25, 2004
+ 11 more complaints for this component
EXTERIOR LIGHTING
15 complaints
WAS DRIVING, WHEN I TURNED THE LIGHTS ON THAY WOULD NOT WORK. CENTER POST OF THE PLUG THAT CONNECTS THE HEADLIGHT BULB BURNED OFF ON BOTH HEADLIGHTS AT 115000 MILES. BOTH HEADLIGHTS WERE NOT WORKING. I REPLACED THE PLUGS AND THE LIGHTS ARE WORKING.
Oct 13, 2015
TL*THE CONTACT OWNS A 2000 FORD EXCURSION. THE CONTACT STATED THAT THE HEADLIGHT SWITCH DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE HEADLIGHT SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.
Jan 29, 2015
HEADLIGHT SWITCH FEEL OFF- I SEE FORD WAS TO NOTIFY CUSTOMERS IN 2006 ABOUT THIS PROBLEM AND THEY DID NOT NOTIFY ME. *TR
Jun 27, 2009
TL*THE CONTACT OWNS A 2000 FORD EXCURSION. AS STATED IN NHTSA CAMPAIGN ID NUMBER 01V075000 (EXTERIOR LIGHTING:HEADLIGHTS:SWITCH), THE HEAD LAMP SWITCH KNOB FRACTURED AND SEPARATED. THE DEALER AND MANUFACTURER INFORMED THE CONTACT THAT HIS VIN WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS 101,000 AND CURRENT MILEAGE WAS 101,650. UPDATED 06/17/08. *LJ
May 16, 2008
TL*- THE CONTACT STATED THAT THE 2000 FORD EXCURSION HAD A DEFECTIVE SWITCH. THE HEADLAMP SWITCH FRACTURED AND SEPARATED FORM THE HEADLAMP. HE USED A PAIR OF PLIERS TO TURN WHAT WAS LEFT OF THE HEADLIGHT SWITCH TO TURN THE LIGHTS ON. THE CONTACT STATED THAT HE CURRENTLY HAS 88,275 MILES ON. AT THE TIME OF THE FIRST FAILURE THE VEHICLE HAD AN ODOMETER READING OF 70,000 MILES . HE WAS INFORMED BY THE DEALERSHIP THAT THERE WAS RECALL 01V075000. HE WAS INFORMED THAT THIS VEHICLE DIDN'T QUALIFY FOR THE RECALL. THE CONTACT WILL BE FILING A COMPLAINT WITH THE MANUFACTURER AND WILL SUBMIT WITH HARD COPY. *AK
Feb 27, 2007
+ 10 more complaints for this component
STRUCTURE
13 complaints
PAINT IS PEELING OFF MY 2000 FORD EXCURSON. SEPERATING FROM THE PRIMER SIMILAIR TO MY 1988 BONCO II. *TR
Feb 16, 2009
FACTORY PAINT IS CHIPPING AND PEALING ALL OVER 2000 EXCURSION. ORIGINALLY STARTED WHEN I PURCHASED THE VEHICLE USED IN 2002. HAVE TALKED WITH SEVERAL PEOPLE WITH EXCURSIONS AND PICK UP TRUCKS WITH THE SAME ISSUE. *TR
Apr 06, 2008
THE PAINT IS PEELING OFF OF MY 2000 EXCURSION. THE DEALERSHIP BODY SHOP MANAGER, FORD REGIONAL MANAGER, SERVICE MANAGER AND EVERYONE WHO HAS LOOKED AT THE VEHICLE ALL AGREE THAT THIS IS A MANUFACTURING DEFECT IN THE LACK OF APPLICATION OF THE "SEAL COAT". I BROUGHT THIS TO THE ATTENTION OF THE DEALERSHIP WHILE MY WARRANTY WAS STILL 100% VALID AND WAS CASUALLY BRUSHED ASIDE AS SURFACE SCRATCHES. NOW CHUNKS OF PAINT ARE FLAKING OFF OF THE BODY. THE DEALERSHIP AND FORD WANT ME TO PAY $1,000 PORTION OF REPAIRING/REPAINTING. I WANT THE DEFECTIVE PAINT FIXED. MEANWHILE I HAVE BEEN GETTING THE RUN AROUND FOR THE PAST 4-5 MONTHS. *JB
Sep 23, 2004
WHILE DRIVING, THE DOOR OPENED AS THE CONSUMER MADE A TURN. THE FORCE FROM THE CONSUMER'S ARM AND BODY CAUSED THE DOOR TO ABRUPTLY OPEN WHILE THE VEHICLE WAS IN MOTION. *AK *JB
Oct 01, 2003
CONSUMER STATES WHEN BRAKING THE VEHICLE SHAKES VIOLENTLY. TS
Dec 10, 2002
+ 8 more complaints for this component
STEERING
12 complaints
WHEN I'M DRIVING AR A SLOW PACE, GOING AROUND CORNERS OR BACKING UP SLOWLY TO PARK... THE STEERING IS VERY HARD TO TURN. I'VE HAD THE POWER STEERING PUMP AND GEAR BOX REPLACED AND NOW A YEAR LATER IT'S DOING THE SAME THING.
Jun 18, 2018
TL* THE CONTACT OWNS A 2000 FORD EXCURSION. THE CONTACT STATED THAT WHILE IN REVERSE, THE CONTACT HEARD A SNAP NOISE FROM THE STEERING SYSTEM AND IMMEDIATELY, THE STEERING WHEEL SEIZED. THE CONTACT OBSERVED THE VEHICLE AND DISCOVERED THAT THE STEERING SHAFT WAS FRACTURED IN HALF FROM THE STEERING LINKAGE. THE CONTACT DID NOT TAKE THE VEHICLE TO THE DEALER FOR INSPECTION OR REPAIRS. THE FAILURE MILEAGE WAS 125,000.
Mar 20, 2012
DT*: THE CONTACT STATED THE STEERING LOCKED UP WHEN THE BRAKES WERE APPLIED, WHILE DRIVING 30 MPH. WHEN THE PRESSURE WAS RELEASED FROM THE BRAKE PEDAL, THE ABILITY TO STEER RESUMED. THERE WERE NO WARNING SIGNS PRIOR TO THE FAILURE. THERE WAS NO ACCIDENT OR INJURY THEREFORE NO POLICE REPORT WAS FILED.
Jun 29, 2006
CONSUMERS DAUGHTER HAD BEEN HAVING TROUBLE WITH THE WAY THE VEHICLE TRACKS WHILE IN MOTION. THE STEERING WAS CHECKED BUT NO PROBLEM WAS INDICATED. *JG
Sep 10, 2002
WHILE IN MOTION, VEHICLES CAR SHAFT BROKE AND INSURED LOST CONTROL OF VEHICLE AND HIT A TREE THEN COLLIDED WITH ANOTHER VEHICLE IN A DEALERS PARKING LOT, CLAIM 13-7322-304. *JG
May 03, 2002
+ 7 more complaints for this component
LATCHES/LOCKS/LINKAGES
11 complaints
TL* THE CONTACT OWNS A 2000 FORD EXCURSION. THE CONTACT STATED THAT THE FOUR INTERIOR POWER DOOR LOCKS FAILED TO UNLOCK WHEN ACTIVATED. IN ADDITION, THE TRUNK LID WOULD NOT OPEN WHEN THE KEY FOB OR TRUNK CONTROL RELEASE MECHANISM WERE ENGAGED. IN ORDER TO EXIT THE VEHICLE, THE CONTACT HAD TO MANUALLY UNLOCK EACH DOOR. ALSO, THE TRUNK LID ONLY OPENED WHEN MANUALLY ACCESSED WITH A KEY. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. THE VIN WAS UNAVAILABLE.
Mar 27, 2012
DOOR LOCK ACTUATORS ON DRIVER'S DOOR, AND REAR PASSENGER DOOR DO NOT WORK. MUST MANUALLY OPEN AND LOCK DOORS DAILY. *TR
Jul 16, 2008
HAVE 2000 FORD EXCURSION. I HAD THE DOOR LOCK ACTUATORS REPLACED IN 2003. SINCE THEN I NOW HAVE 2 DOOR LOCKS AND THE REAR TAILGATE THAT WILL NOT LOCK ELECTRONICALLY. SEEMS AS THOUGH THE ELECTRICAL SYSTEM IS GOING OUT ONE THING AT A TIME. *TR
Jun 06, 2008
THE POWER LOCKS STOPPED WORKING APPROXIMATELY A YEAR AFTER I PURCHASED THE VEHICLE. AT FIRST I THOUGHT IT WAS THE REMOTE START CHANGED BATTERY, THEN THE TOGGLE SWITCHES INSIDE THE TRUCK THAT CONTROL THE LOCKS ALSO STOPPED WORKING. CONTACTING MY LOCAL FORD DEALER AND WAS TOLD THERE WAS NO RECALL ON THE TRUCK. A FRIEND OF MINE ALSO HAS A 2000 FORD EXCURSION WITH THE SAME PROBLEM. THE LOCKS HAVE NOT BEEN FIXED BECAUSE I WAS TOLD THEY WOULD HAVE TO DO A DIAGNOSTIC TEST BEFORE THEY CAN DO ANYTHING. I WOULD BE RESPONSIBLE FOR THE COST OF THAT TEST. *NM
Aug 07, 2006
I HAVE A 2000 FORD EXCURSION 4X4. THE PROBLEM IS NONE OF THE DOOR WILL LOCK OR UNLOCKED USING KEYLESS ENTRY AND DOOR LOCK SWITCH. I READ THAT FORD HAS A SERIOUS PROBLEM WITH THE DOOR LOCK ACTUATORS FROM MANY MODELS OF FORD TRUCKS FOR SOME TIME NOW. THERE ARE SO MANY COMPLAINTS OUT THERE ABOUT THIS PROBLEM WITH NO ONE WILLING TO HELP THE CONSUMER ESPECIALLY FORD. WITH THIS SAID I HAVE TO WONDER WHY THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION ISN'T HELPING !!!!!!!!! WHAT WILL IT TAKE SO THE CONSUMER CAN GET HELP? A ACCIDENT WERE SOMEONE MUST DIE BECAUSE THEY WERE STUCK IN THE BACK OF THE VEHICLE DUE TO THE DOORS NOT BEING ABLE TO UNLOCK. I TRULY HOPE THIS WILL NEVER HAPPEN TO ANYONE OWNING A FORD TRUCK.
Mar 08, 2006
+ 6 more complaints for this component
VISIBILITY
9 complaints
MY 2000 EXCURSION WAS PARKED IN THE YARD AND WE HAD JUST UNLOADED GROCERIES. THE 2 BOTTOM DOORS WERE CLOSED ON THE BACK OF THE VEHICLE AND THEN THE TOP DOOR/WINDOW WAS CLOSED NORMALLY AS WE ALWAYS DO AND THE WHOLE WINDOW JUST SHATTERED INTO 1000'S OF PIECES. MY HUSBAND JUMPED BACK WHEN THE GLASS STARTED FLYING AND FALLING SO NO ONE WAS INJURED. THIS HAPPENED ONCE....WINDOW IS STILL NOT REPLACED. I DON'T HAVE THE MONEY TO DO IT. THAT HAPPENED AT THE END OF MARCH. TWO DAYS AGO, WHILE THE CAR WAS SITTING IN THE DRIVEWAY IN FRONT OF THE GARAGE, OVERNIGHT SOMETIME, THE RIGHT REAR WINDOW DID THE SAME THING AND SHATTERED FOR NO APPARENT REASON. NOW I HAVE TWO WINDOWS GONE AND AM UNABLE TO USE MY CAR. THIS HAPPENED ON THE NIGHT OF THE 22ND INTO THE 23RD OF MAY 2009 THE WINDOWS WERE OPEN ENOUGH FOR VENTILATION. TEMP AGAIN WAS MODERATE, ABOUT 65-68. I DON'T UNDERSTAND THIS. NOW I WONDER WHEN THE NEXT ONE WILL DISINTERGRATE AND THIS VEHICLE IS NOT EVEN 10 YEARS OLD. I FEEL THE FORD COMPANY SHOULD DO SOMETHING ABOUT THIS. THIS CAR IS NOT ABUSED IN ANY WAY AND THIS SHOULD NOT HAVE HAPPENED. *TR
May 25, 2009
WIFE DRIVING CHILDREN TO SCHOOL, WIPERS UNKNOWINGLY FROZEN TO WINDOW AND WIPERS UNKNOWINGLY ON INTERMITTENT CYCLE, WIPERS FINALLY UNFROZEN AND MOVED, MEANWHILE SMOKE FILLED THE CABIN, SMELLING LIKE SOLDERING FUMES. TURNED OFF WIPERS AND SMOKE STOPPED. LATER, TESTED WIPERS, AND THEY WOULD NOT STOP. TOOK VEHICLE INTO DEALER, AND HAD A PENDING RECALL REPAIRED, AT THE SAME TIME WE HAD TO HAVE THE MULTIFUNCTION SWITCH REPLACED, AND WIPER MOTOR REPLACED. DEALER SERVICE TECHNICIAN ADVISED THAT GEM MODULE WAS FUNCTIONING CORRECTLY, BUT SMELLED LIKE IT WAS BURNT, AND MIGHT NEED TO BE REPLACED IN THE FUTURE. 7 DAYS LATER THE WIPERS DID NOT WORK AGAIN. THIS TIME THERE WAS NO INDICATION OF PROBLEM, MOTHER AND CHILDREN DROVE INTO A BLIZZARD, AND FOUND THAT WIPERS WOULD NOT FUNCTION. LUCKILY IT OCCURRED IN A PLACE THAT WAS NOT BUSY, AND THEY WERE ABLE TO SAFELY GET OFF THE ROADWAY INTO A RELATIVES DRIVEWAY. IT COULD HAVE BEEN VERY BAD HAD IT BEEN ON THE FREEWAY, IN DRIVING RAIN/SNOW/SLUSH. NOW I'M SURE THE DEALERSHIP WILL BE TELLING US THE GEM MODULE WILL NEED TO BE REPLACED, COMPLETING THE ENTIRE WIPER SYSTEM BEING FAULTY WITHIN 1 WEEK'S TIME FOR THE SECOND FAILURE ( ON 1/15/2008). QUESTION: HOW WOULD THE TECHNICIAN KNOW THAT IT SMELLED LIKE THE GEM MODULE WAS BURNT, UNLESS IT IS A KNOWN PROBLEM? HOW DOES THE ENTIRE WIPER SYSTEM, FROM CONTROL SWITCH, TO CONTROL MODULE, TO WIPER MOTOR GO BAD ALL AT ONCE? *TR
Jan 15, 2008
TL* - THE CONTACT CALLED REGARDING THE 2000 FORD EXCURSION. THE CONTACT TURNED THE THE WINDSHIELD WIPERS ON DURINGN SNOWY CONDITIONS. THE CONTACT WAS NOT SURE IF HE TURNED OF THE WIPERS WHEN HE EXITED THE VEHICLE. APPROXIMATELY 1 HOUR 40 MINUTES LATER HE RETURNED TO THE VEHICLE AND STARTED TO SMELL SOMETHING BURNING. BLACK SMOKE CAME THROUGH THE DEFROSTER. THERE WERE NO FLAMES. THE CONTACT CALLED THE FIRE DEPARTMENT. THEY COULD NOT FIND THE SOURCE OF THE SMOKE. THE VEHICLE WAS DRIVEN TO THE FIRE DEPARTMENT. THE SMOKE CEASED, THE CONTACT TOOK THE WINDSHIELD WASHER MOTOR OUT AND NOTICED THE WIRING HARNESS MELTED. THE FAILURE MILEAGE WAS 150,000. A POLICE AND FIRE DEPARTMENT REPORTS WERE FILED. *AK
Feb 27, 2007
THE CONSUMER RECEIVED RECALL NOTICE IN 2001. NHTAS'S RECALL # 01V258000. RECENTLY THE WIPER COVER STARTED TO BURN, WHICH CAUSED THE MOTOR AND SWITCH NOT TO WORK. *JB
Dec 29, 2004
I OWN A 2000 FORD EXCURSION THAT RECENTLY EXPERIENCED THE EXACT SYMPTOMS DESCRIBED IN A RECALL ISSUED BY FORD ON 8/3/2001 (REF: NHTSA CAMPAIGN ID 01V258000). NAMELY, THE INTERMITTENT WINDSHIELD WIPER FUNTION STOPPED WORKING, FOLLOWED LATER BY COMPLETE FAILURE OF THE WIPERS FOLLOWING SNOW AND ICE OBSTRUCTION. THE WIPERS ARE CURRENTLY COMPLETELY INOPERABLE AND POSE A SIGNIFICANT SAFETY RISK. I BROUGHT THE VEHICAL TO THE FORD DEALER THAT IT WAS PURCHASED FROM (CAPISTRANO FORD IN SAN JUAN CAPISTRANO, CALIFORNIA) AND WAS TOLD THAT OUR PARTICULAR VEHICLE WAS NOT COVERED BY THE RECALL AND THAT IT WOULD COST NEARLY $500 TO FIX AND $88 TO DIAGNOSE. I FIND IT VERY DISTURBING THAT I OWN A VEHICLE WITH THE SAME YEAR, MAKE AND MODEL ADDRESSED IN THE RECALL WITH A KNOW SAFETY RISK, AND YET SOMEHOW IT IS NOT COVERED. OBVIOULSY THE PROBLEM I EXPERIENCED IS THE EXACT PROBLEM THAT THE RECALL WAS MEANT TO ADDRESS. THE ONLY TWO CONCLUSIONS THAT I CAN DRAW FROM THIS ARE: (1) FORD'S COMPUTER SYSTEM IS SOMEHOW NOT PULLING UP OUR VIN NUMBER UNDER THIS RECALL, OR (2) THE RECALL WAS NOT BROAD ENOUGH AND NEEDS TO BE EXPANDED.
Feb 20, 2003
+ 4 more complaints for this component
SEATS
8 complaints
THE FRONT RIGHT SEAT OCCUPANT HAD USED THE SEAT HEATER. THE NEXT DAY, THE SEAT COVER AND CUSHION WAS BURNED THROUGH. THE VEHICLE WAS PARKED IN THE DRIVEWAY AT HOME. APPARENTLY THE HEATING ELEMENT CAUGHT FIRE.
Feb 13, 2018
TURNED ON MY HEATED DRIVERS SEAT AS I LEFT MY DRIVEWAY, SHORTLY AFTER I SMELLED SOMETHING BURNING. PULLED INTO STORE PARKING LOT, TURNED EXCURSION OFF, GOT OUT, THINKING IT WAS SOMETHING IN THE ENGINE OR BRAKES. DIDN'T FIND ANYTHING. FINISHED MY DAY, ARRIVED HOME AND NOTICE A BLACKISH BROWN AREA ON DRIVERS SEAT. FURTHER INSPECTION WAS THAT THE SEAT HAD A BURNT AREA. THANK GOODNESS WHEN I PULLED INTO THE PARKING LOT EARLIER THAT I TURNED THE EXCURSION OFF THUS DISENGAGING THE HEAT SEAT. OTHERWISE I FEEL THE EXCURSION WOULD HAVE CAUGHT ON FIRE.
Dec 15, 2015
TL* THE CONTACT OWNS A 2000 FORD EXCURSION. THE CONTACT WAS SITTING IN THE DRIVER'S SEAT WITH THE ENGINE OFF WHEN HE SMELLED A BURNING ODOR. HE THEN OBSERVED THE FRONT PASSENGER HEATED SEAT IGNITED INTO FLAMES. THE CONTACT EXTINGUISHED THE EXTENSIVE FLAMES. THE FRONT PASSENGER SEAT WAS COMPLETELY DESTROYED. THE AUTHORIZED DEALER WAS NOTIFIED OF THE FAILURE AND THEY ADVISED THAT THE VEHICLE BE INSPECTED. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS UNKNOWN.
Jul 28, 2010
THE PASSENGER SEAT WARMER STARTED TURNING OFF AND ON AT ITS OWN WILL. EVENTUALLY THE SET GOT SO HOT IT STARTED SMOLDERING. UPON PULLING THE LEATHER BACK WE FOUND THE FOAM MATERIAL TO BE BURNING AWAY. TOOK AN EXTINGUISHER TO PUT FIRE OUT. HAVE REMOVED FUSE SO FUTURE OCCURRENCES DON'T HAPPEN. *TR
Apr 06, 2010
2000 FORD EXCURSION DIESEL. SEAT HEATER IN PASSENGER SIDE OVERHEATED AND BURNED OUT ALL WIRING IN THE SEAT BASE AT 96,000 MILES. *JB
Jan 01, 2005
+ 3 more complaints for this component
SUSPENSION,SERVICE BRAKES, HYDRAULIC
8 complaints
MY EXCURSION HAS BEEN TO THE DEALERSHIP 8+ TIMES SINCE PURCHASE IN 12-2002. THE BRAKES AND SUSPENSION ARE THE TOP RECURRING PROBLEMS. I DO NOT HAVE ENOUGH ROOM TO CONCLUDE ALL PROBLEMS. BRAKES HAVE BEEN SERVICED 3 TIMES AT DEALERSHIP, I HAVE ASKED THEM TO LOOK AT THE BRAKES TWO TIMES IN THE LAST TWO MONTHS BECAUSE OF DIFFICULTY STOPPING, THEY FIND NO PROBLEMS. I DON'T SEE HOW THEY CAN TELL WHEN MY MILEAGE IN IS THE SAME AS MY MILEAGE OUT. I DON'T THINK FORD WANTS TO DEAL WITH THIS PROBLEM. THEY ARE WAITING FOR SOMEONE TO DIE, AND IN THIS HUGE VEHICLE IT IS GOING TO HAVE TO BE A MAJOR ACCIDENT FOR THAT TO OCCUR. WHY DOES SOMEONE HAVE TO DIE BEFORE THIS VEHICLE IS RECALLED. I AM AFRAID FOR MY AND MY FAMILY'S LIFE. I BOUGHT THIS VEHICLE FOR SAFETY AND COMFORT, AND I AM AFRAID OF IT. I HAVE TRIED TRADING IT IN BUT WORD MUST BE OUT BECAUSE NO ONE WANTS TO GIVE ME ANYTHING FOR IT. WHAT DO MYSELF AND SO MANY OTHERS HAVE TO DO TO GET THIS PROBLEM TAKEN CARE OFF. *AK
Nov 23, 2004
CONSUMER STATED THAT WHEN APPLYING BRAKES, VEHICLE PULLS SIGNIFICANTLY INTO ON COMING TRAFFIC OR TO THE LEFT. DEALER NOTIFIED, BUT UNABLE TO FIX THE PROBLEM. *YH
May 09, 2002
ON SEVERAL OCCASIONS, VEHICLE PULLS SLIGHTLY AT SLOWER SPEEDS 15-40 MPH AND VIOLENTLY AT SPEEDS ABOVE 55 MPH, THE PULLING WOULD OCCUR TO BOTH THE LEFT AND RIGHT SIDES AND INTENSIFY AS THE BRAKES GET HOTTER, DEALER REPLACED DISC BRAKE ROTORS AND PADS, ALIGNED FRONT END AND ROTATED TIRES, HOWEVER REPAIRS DID NOT REMEDY PROBLEM, TECH STATES THAT ENGINEERS ARE WORKING ON REPAIR SOLUTION. *TT
Jan 31, 2002
ON SEVERAL OCCASIONS, VEHICLE PULLS SLIGHTLY AT SLOWER SPEEDS 15-40 MPH AND VIOLENTLY AT SPEEDS ABOVE 55 MPH, THE PULLING WOULD OCCUR TO BOTH THE LEFT AND RIGHT SIDES AND INTENSIFY AS THE BRAKES GET HOTTER, DEALER REPLACED DISC BRAKE ROTORS AND PADS, ALIGNED FRONT END AND ROTATED TIRES, HOWEVER REPAIRS DID NOT REMEDY PROBLEM, TECH STATES THAT ENGINEERS ARE WORKING ON REPAIR SOLUTION. *TT
Jan 31, 2002
CONSUMER STATES THAT ON SEVERAL OCCASIONS, THE VEHICLE PULLS TO THE RIGHT OR PULLS TO THE LEFT WHEN BRAKING, DEALER REPLACED DISC BRAKE ROTORS, PERFORMED FRONT WHEEL ALIGNMENT, ENGINEERING INVESTIGATING, CONSUMER ALSO STATED THAT THERE WAS A POPPING NOISE ON DRIVERS SIDE FLOORBOARD WHEN GOING OVER BUMPS AND WHEN BRAKES WERE APPLIED, DEALER TIGHTENED SWAY BAR LINKS AND REPLACED FRONT BRAKE PADS. *TT
Jan 31, 2002
+ 3 more complaints for this component
UNKNOWN OR OTHER
7 complaints
Sunroof glass flew off the vehicle. It hit a car behind me. Was driving about 60 mph. Happened June 29, 2021 at approximately 10:45 am.
Jun 29, 2021
PAINT PEELING, STARTED SEVERAL YEARS AGO AND HAS GOTTEN WORSE.
Jun 08, 2016
I WAS SITTING OUTSIDE ON MY PATIO AND I HEARD A CRANKING SOUND OVER AND OVER AGAIN AND I THOUGHT IT WAS SOMEONE IN NEED WHEN I WENT TO GO LOOK IT WAS MY VEHICLE SOUNDING LIKE IT WAS CRANKING BY ITSELF AND THEN IT STARTED SMOKING UNDER THE HOOD AND UNDER THE VEHICLE. MY KEYS WERE IN MY APT THE WHOLE TIME AND MY VEHICLE WAS PARKED. I CALLED THE FIRE DEPT. AND THEY SAID THAT IT WAS A ELECTRICAL SO THEY DISCONNECTED THE BATTERY ONLY. SO IT IS UNKNOW
Mar 25, 2016
ON OCTOBER 11, 2010, I WAS DRIVING MYSELF AND MY TWO CHILDREN; MASON 10 AND PRESTON 8, TO THEIR KARATE LESSONS. I WAS TRAVELING DOWN INTERSTATE 20 JUST WEST OF FORT WORTH, WHEN I EXPERIENCED A CATASTROPHIC TIRE FAILURE ON OUR 2000 FORD EXCURSION. I WAS UNABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND THE NEXT THING I KNEW WE HAD HIT AN EIGHTEEN WHEELER, STARTED ROLLING AND LANDED UPSIDE DOWN ON THE SIDE OF THE HIGHWAY. BY THE GRACE OF GOD NO ONE WAS INJURED IN THIS ACCIDENT! HOWEVER, THE EVENTS THAT LED UP TO THIS ACCIDENT, AND THE BEHAVIOR OF THE COMPANIES AND INDIVIDUALS RESPONSIBLE FOR IT ARE EXTREME EXAMPLES OF THE WORST IN HUMAN BEHAVIOR. APPROXIMATELY 4 DAYS PRIOR TO THE ACCIDENT WE SUFFERED A FLAT TIRE ON OUR VEHICLE. MY HUSBAND PLACED THE SPARE TIRE ON THE VEHICLE. THE RUNNING TIRE WAS GOING TO REQUIRE A REPLACEMENT AND A TIRE WAS ORDERED FROM OUR LOCAL TIRE SHOP. WHEN MY HUSBAND PLACED THE SPARE TIRE ON THE VEHICLE HE CHECKED FOR PROPER INFLATION AND MADE THE NECESSARY CORRECTIONS. IN FACT, ALL OF THE TIRES WERE CHECKED AGAIN FOR PROPER INFLATION, PRIOR TO US LEAVING ON THE ABOVE MENTIONED TRIP. AFTER THE ACCIDENT MY HUSBAND NOTICED THE WAY THAT THE TIRE HAD FAILED. ALL OF THE TREAD SEPARATED AND THE AIR PRESSURE WAS LOST INSTANTANEOUSLY. SINCE THAT DAY WE HAVE DISCOVERED THE FOLLOWING: OUR 2000 FORD EXCURSION WAS ORIGINALLY EQUIPPED WITH FIRESTONE STEELTEX A/T LT265/75R16 TIRES, WHICH INCLUDED THE FULL SIZE SPARE TIRE. THIS TIRE WAS THE SUBJECT OF A RECALL BY THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION ON FEBRUARY 26, 2004. RECALL NUMBER 04T003000 THIS RECALL WAS THE RESULT OF A HIGH NUMBER OF CATASTROPHIC TIRE TREAD SEPARATION FAILURES ON THE AFFECTED TIRES. AN INTERNAL E-MAIL FROM FORD WAS SENT TO DEALERS TO ADVISE THEM OF THE APPROPRIATE MEASURES THEY NEEDED TO TAKE TO HELP IN FACILITATING IN THE RECALL. NOTHING WAS DONE!
Dec 12, 2010
MY 2000 FORD EXCURSION HAS A DEFECTIVE PAINT APPLICATION, RESULTING IN LACK OF ADHESION. LARGE CHUNKS ARE LIFTING OFF AND THE ENTIRE SURFACE IS AT RISK. THE ROOF AND HOOD ARE EXHIBITING THE WORST PROBLEMS. I HAVE BEEN ADVISED BY AUTO BODY SPECIALIST INCLUDING FORD'S OWN DESIGNATED, THAT THE PROBLEM STEMS FROM A MANUFACTURING ISSUE. THE CAR OBVIOUSLY RECIEVED TOO MUCH PAINT. DISCOVERED ON 2/21/03. CATASTROPHIC FAILURE OF THE PAINT ON THE HOOD HAS BEEN SUGGESTED BY EXPERTS -- COULD BE A SEVERE SAFETY PROBLEM AT SPEEDS. *JB
Feb 26, 2003
+ 2 more complaints for this component
ENGINE
6 complaints
I WAS DRIVING AND A SPARK PLUG POPPED OUT IN THE IGNITION COIL POPPED OUT
Oct 01, 2020
TL* THE CONTACT OWNS A 2000 FORD EXCURSION. THE CONTACT STATED THAT WHILE PARKED AND UNOCCUPIED, THE VEHICLE INDEPENDENTLY STARTED. THE CONTACT DISABLED THE BATTERY. THE FAILURE RECURRED ON A SEPARATE OCCASION. IN ADDITION, THE HEATER AND THE INTERIOR LIGHTS WOULD ACTIVATE WITHOUT THE VEHICLE IN OPERATION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE WAS 111,000. THE VIN WAS UNAVAILABLE. *TR
Mar 14, 2016
WHY DO MY SPARK PLUGS KEEP BLOWING OUT ON THIS [XXX] THING???? THIS IS EXTREMELY DANGEROUS & I'M SURE PEOPLE HAVE DIED FROM THIS CONTINUING TO HAPPEN ON THE FORD TRUCKS WITH ALUMINUM HEADS. *TR INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Nov 14, 2014
TL* THE CONTACT OWNS A 2000 FORD EXCURSION. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SPARK PLUG HAD EJECTED FROM THE CYLINDER HEAD. AS A RESULT, THE SPARK PLUG NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED TWICE, BUT THE FAILURE RECURRED BOTH TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000.
Sep 30, 2014
FORD DOSE NOT HAVE ENOUGH THREADS IN SPARK PLUG HOLES AND PLUGS BLOW OUT WITHOUT WARNING , THIS LEFT US STRANDED IN UNSAFE LOCATION. *TR
Sep 05, 2014
+ 1 more complaint for this component
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM
3 complaints
WHILE DRIVING THE VEHICLE MADE A LOUD BANG AND SMOKE BEGAN COMING OUT OF HOOD. ONCE WE GOT THE ENGINE TURNED OFF AND THE EMERGENCY WAS OVER WE DISCOVERED THE SPARK PLUG HAD BLOWN UP. WHEN IT BLEW UP THE HEAD BECAME STRIPPED AND WE HAD TO HAVE A PLUG INSTALLED INTO THE DEFECTIVE HEAD AND REPLACE THE COIL. I HAVE SINCE FOUND OUT THIS IS A VERY COMMON PROBLEM WITH FORD EXCURSIONS. *TR
Mar 05, 2012
WHILE DRIVING DOWN A STEEP GRADE, ENGINE CUT OUT AND SET A SES CODE. HAD A HARD TIME GETTING THE SUV TO STOP AND ALMOST LOST CONTROL OF VEHICLE, BUT DUE TO THE SLOW NATURE OF DRIVING I KEPT IT UNDER CONTROL WITH 8 OCCUPANTS IN SUV. ONCE STOPPED, I GOT OUT CODE READER AND FOUND OUT THAT THE CPS (CAM POSITION SENSOR) HAD FAILED. I HAD A SPARE IN THE SUV AND REPLACED IT. CONTACTED FORD MAIN OFFICE AND THEY HAVE KNOWN IT TO BE A PROBLEM WITH THE DIESELS AND NOTHING IS BEING DONE TO GET A RECALL OR REPLACEMENT PART TO FIX CPS PROBLEM. *JB
Aug 28, 2006
CPS FAILED ON 2000 FORD 7.3L DIESEL. *JB
Jul 17, 2006
ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES
3 complaints
THE POWER DOOR LOCK ELECTRIC MOTORS FREEZE UP AND DO NOT OPERATE WITH THE ELECTRIC SWITCH. THE FROZEN POWER DOOR LOCK DOES NOT ALLOW THE DOOR TO BE OPENED PROPERLY AND QUICKLY IN AN EVENT OF AN EMERGENCY. THE MANUAL DOOR LOCK RELEASE MUST BE UTILIZED IN ORDER TO UNLOCK THE DOORS. THIS SAFETY ISSUE AFFECTS ALL FOUR DOORS OF THE VEHICLE. THIS NOT AN ISOLATED SAFETY HAZARD, WE CURRENTLY HAVE 2 IN OUR FLEET AND ALL THE POWER DOOR LOCKS DON'T OPERATE SAFELY OR PROPERLY. WE HAVE HAD OTHER FORD EXCURSIONS WHICH ALL WERE AFFECTED WITH THE DEFECTIVE POWER DOOR LOCKS. *TR
Nov 14, 2011
THE POWER DOOR LOCK ELECTRIC MOTORS FREEZE UP AND DO NOT OPERATE WITH THE ELECTRIC SWITCH. THE FROZEN POWER DOOR LOCK DOES NOT ALLOW THE DOOR TO BE OPENED PROPERLY AND QUICKLY IN AN EVENT OF AN EMERGENCY. THE MANUAL DOOR LOCK RELEASE KNOB MUST BE UTILIZED IN ORDER TO UNLOCK THE DOORS. THIS SAFETY ISSUE AFFECTS ALL FOUR DOORS OF THE VEHICLE. THIS IS NOT AN ISOLATED SAFETY HAZARD, WE CURRENTLY HAVE 2 IN OUR FLEET AND ALL THE POWER DOOR LOCKS DON'T OPERATE SAFELY OR PROPERLY. WE HAVE HAD OTHER FORD EXCURSIONS WHICH ALL WERE AFFECTED WITH THE DEFECTIVE POWER DOOR LOCKS. THE FRONT DOOR MANUAL RELEASE KNOB IS FLUSH WITH THE DOOR PANEL WHICH MAKES IT EVEN MORE DIFFICULT TO ATTEMPT TO ESCAPE FROM THE VEHICLE IN AN EVENT OF AN EMERGENCY. *TR
Nov 14, 2011
I PURCHASED A 2000 FORD EXCURSION LAST MONTH FROM PRIVATE SELLER. AFTER FIXING ALL OF THE DOOR LOCK ACTUATORS ( WHICH IS APPARENTLY IS YET ANOTHER NON-RECALLED PROBLEM) AFFECTING MOST OF THESE FORD VEHICLES, I DISCOVERED THAT THE FORMER OWNER "FORGOT" TO TELL ME THE GEM UNIT HAD BEEN SWAPPED OUT FOR ONE FOUND APPARENTLY IN A SALVAGE YARD. THE GEM CONTROLS 4X4 FUNCTION, AND A FORD TECH TELLS ME, IT APPEARS THIS ONE CAME FROM A 4X2 VEHICLE. THE PLOT THICKENS. THIS INTEGRAL ELECTRICAL COMPONENT OF A FORMERLY $45,000 VEHICLE HAS BEEN DECLARED OBSOLETE BY FO MO CO. . IT CANNOT BE FOUND. THERE ARE NONE AVAILABLE...ANYWHERE. NO AFTER MARKET COMPANY HAS THEM EITHER. THIS VEHICLE IS VIRTUALLY WORTHLESS TO ME.. I LIVE IN COLORADO AND MUST HAVE A 4X4. I THOUGHT PARTS FOR VEHICLES HAD TO BE AVAILABLE FOR 20 YEARS. FORD CUSTOMER SERVICE HIRELINGS HAVE BEEN TOTALLY WORTHLESS. "WE'RE SORRY, THERE IS NOTHING WE CAN DO." *TR
Apr 23, 2010
FUEL SYSTEM, GASOLINE
3 complaints
A RAT OR A SQUIRREL CHEWED UP THE FUEL LINE, CAUSING FUEL TO LEAK. DEALER NOTIFIED. *AK THE FUEL LINE WAS REDESIGNED BY FORD. *PH *JB
Sep 15, 2003
PLASTIC ASSEMBLY BREAKS WHEN USING STANDARD DIESEL FILL NOZZLE. WHEN IT IS BROKEN, THERE IS NO SEAL FOR THE CAP CAUSING SUBSTANTIAL AMOUNTS OF FUEL TO LEAK WHEN FUEL SURGES UP THE FILL TUBE DURING NORMAL DRIVING. THIS WOULD ALSO CAUSE SUBSTANTIAL FUEL LOSS IN AN ACCIDENT INCREASING RISK OF FIRE. NLM
Sep 23, 2002
GASOLINE FUELS SMELL INSIDE OF VEHICLE WAS CAUSED BY A CRACKED FUEL TANK. DEALERSHIP REPLACED THE TANK, BUT GASOLINE SMELLS ARE STILL INSIDE OF VEHICLE.*AK
Oct 24, 2000
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
2 complaints
THE TURN SIGNAL WILL INTERMITTENTLY STOP WORKING OR NOT SIGNAL AT ALL WHEN THE SIGNAL IS ACTIVATED IN EITHER DIRECTION (RIGHT OR LEFT TURN). THIS WILL OCCUR WHETHER THE VEHICLE IS IN MOTION OR STATIONARY. THIS HAS BEEN OCCURRING FOR OVER A YEAR NOW.
Jul 23, 2020
CAR WAS STOPED AND I TURNED THE LIGHTS ON AND THE HEADLIGHTS WOULD NOT TURN ON. THE PLUG THAT THE LIGHTS PLUG IN TO WAS REPLACED AND THE LIGHTS WORD. IT SEEMS THAT THE CENTER POST ON BOTH OF THEM HAD BURNED OUT.
Oct 13, 2015
ELECTRICAL SYSTEM,VISIBILITY
2 complaints
WINDSHIELD WIPERS RUNNING IN INTERMITTENT MODE. STARTED TO SMELL AN ELECTRICAL BURNING SMELL IN THE INTERIOR CABIN. WINDSHIELD WIPERS STARTED TO MOVE VERY SLOWLY. I TRIED TO TURN WIPERS TO ON-SLOW AND ON-FAST MODE AND THEY WORKED ERRATICALLY. I PULLED OFF ROAD AND STOPPED VEHICLE AND SMOKE WAS POURING OUT OF DRIVERS SIDE ON OUTSIDE OF WINDSHIELD WHERE WIPER MOTOR IS LOCATED. I RAN FOR MY FIRE EXTINGUISHER BUT DID NOT HAVE TO USE IT. WIPERS ARE NOT FUNCTIONING AT THIS TIME. I HAVE NOT REPLACED ANY PARTS AT THIS TIME AND I AM FILLING A COMPLAINT. I SEE THERE IS A NHTSA CAMPAIGN ID# 01V258000 THAT I BELIEVE INVOLVES MY VEHICLE. I CALLED FORD MOTOR COMPANY AND THEY NOTED MY CONCERNS AND SAID THERE WAS NO RECALL ON MY VEHICLE AT THIS TIME. *TR
Sep 07, 2010
TL*THE CONTACT OWNS A 2000 FORD EXCURSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE REAR WINDSHIELD WIPER MALFUNCTIONED AND OVERHEATED. SMOKE APPEARED FROM THE WIPER AS WELL AS THE INSTRUMENT PANEL. THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 01V258000 (VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR) AND WOULD NOT REPAIR IT FOR FREE, ALTHOUGH THE FAILURES WERE IDENTICAL. THE REPAIR WOULD COST $1,000. THE VEHICLE IS CURRENTLY IN THE SHOP WITH EXTENSIVE DAMAGE TO THE INSTRUMENT PANEL AND REAR WINDSHIELD. THE FAILURE MILEAGE WAS 80,000.
Aug 20, 2008
PARKING BRAKE
2 complaints
PARK BRAKE ASSEMBLY SPLIT IN 2, COMPLETE FAILURE OF PARK BRAKE AND UNIT FAILURE. WHOLE UNIT MUST BE REPLACED, HARDLY EVER USED, SO IT SHOULD NOT HAVE FAILED
May 15, 2005
PARK BRAKE ASSEMBLY SPLIT IN 2, COMPLETE FAILURE OF PARK BRAKE AND UNIT FAILURE. WHOLE UNIT MUST BE REPLACED, HARDLY EVER USED, SO IT SHOULD NOT HAVE FAILED
May 15, 2005
SUSPENSION,TIRES
2 complaints
2000 FORD EXCURSION HAS AN OCCASIONAL VIBRATION COMING FROM THE FRONT OF THE VEHICLE. *MR THE RIGHT FRONT TIRE HAD A CUT IN THE SIDEWALL WHEN THE CONSUMER FIRST PURCHASED THE VEHICLE. THE DEALER AGREED TO REPLACE ALL OF THE TIRES. THE CONSUMER NOTICED A VIBRATION THAT SEEMED TO BE COMING FROM THE RIGHT REAR, WITH AN OCCASIONAL VIBRATION IN THE FRONT. IT STARTED AT ABOUT 55 AND CONTINUED UNTIL ABOUT 70. THE DEALER THEN REPLACED THE REAR TIRES AGAIN. THEY REBALANCED ALL FOUR TIRES. THE VIBRATION WAS STILL THERE. THEY FOUND THIS PROBLEM IN ANOTHER EXCURSION BUT WORSE. *SC *JB
Jun 14, 2004
CONSUMER WAS TRAVELING AT 70 MPH WHEN THERE WAS A LOUD NOISE, AND SUDDENLY THE VEHICLE BEGAN TO WOBBLE FROM THE REAR. *AK
Jul 17, 2003
SEAT BELTS
2 complaints
CONSUMER STATES THAT FRONT SEAT BELT ON THE PASSENGER'S SIDE IS STUCK IN THE OPEN POSITION. SEAT BELT WILL NOT LOCK. AS A RESULT PASSENGER IS NOT PROPERLY RESTRAINED. *AK
Jul 17, 2003
CONSUMER STATES VEHICLE IS SUPPOSED TO BE EQUIPPED WITH A CHILD SAFETY SEAT TETHER SYSTEM FOR THE 3RD SEAT, AS STATED IN THE OWNERS MANUAL CONSUMER WAS ADVISED THAT VEHICLE DOES NOT HAVE A 3RD ROW TETHER. *JB
Mar 30, 2001
POWER TRAIN,VEHICLE SPEED CONTROL
2 complaints
WHEN VEHICLE STOPPED AT A RED LIGHT OR WHEN THE VEHICLE JUST STOPPED VEHICLE WOULD SUDDEN ACCELERATE. HAD TO STEP ON BRAKE PEDAL TO RESTRAINT VEHICLE. THIS HAD HAPPENED WHEN TRANSMISSION WAS PLACED IN REVERSE. PLEASE PROVIDE MORE INFORMATION.*AK
Aug 14, 2001
VEHICLE WAS PARKED, CONSUMER WAS IN PROCESS OF GETTING INTO VEHICLE, AND IT POPPED OUT OF GEAR, AND LURCHED BACKWARD. CONSUMER FELL OFF RUNNING BOARD, AND VEHICLE ROLLED OVER HIS FOOT. *AK
Feb 26, 2001
EQUIPMENT
2 complaints
TIRE JACK OF INSUFFCIENT CAPACITY TO HANDLE LOAD. VEHICLE FELL OFF THREE TIMES WHILE TRYING TO CHANGE TIRE.*AK
Sep 13, 2000
JACK WILL NOT PROPERLY ALIGN WITH THE PINS ON THE SUSPENSION. BELIEVED THIS COULD CAUSE THE VEHICLE TO FALL OFF JACK WHILE USING. *AK
Mar 31, 2000
AIR BAGS,VEHICLE SPEED CONTROL
1 complaint
2000 Ford Excursion recall was never done. Allan Vigil Ford in Clayton County GA disconnected my airbag, horn, and cruise control. They stated that a part was on order to complete the recall. We checked up on this over and over and over, the part was always "on order". This part was never installed/replaced on my car and the three things that were disconnected were never re-connected. Yet, they reported it as competed. This was 2010 I believe. Ford shows this recall as "complete", however it is not. We called Allan Vigil Ford recently, however no one will return our calls.
Aug 08, 2023
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE
1 complaint
TL* THE CONTACT OWNED A 2000 FORD EXCURSION. WHILE DRIVING, THE CONTACT NOTICED SMOKE COMING FROM THE FRONT DRIVER'S SIDE FLOORBOARD. THE DRIVER WAS NOT AWARE OF ANY WARNING INDICATORS ILLUMINATED. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD WHERE IT CAUGHT FIRE AND BURST INTO FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS NOT DRIVEABLE AND WAS TOWED TO THE DRIVER'S RESIDENCE. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE DRIVER BELIEVED THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 09V399000 (VEHICLE SPEED CONTROL); HOWEVER, SHE NEVER RECEIVED A NOTIFICATION. THE FAILURE MILEAGE WAS UNKNOWN.
Mar 07, 2019
UNKNOWN OR OTHER,SERVICE BRAKES
1 complaint
I PURCHASED THIS TRUCK 3 MONTHS AGO FROM MIKE MAROONEY NORTH. WHEN I GOT HOME I NOTICED IT WOULD NOT STAY IN PARK AT ALL. THIS CAUSED IT TO ROLL DOWN THE STREET WITH MY BABY IN IT. I HAVE MADE OVER 50 ATTEMPTS TO GET THE DEALER TO PUT ME IN A SAFE VEHICLE OR REFUND THE $3200 BACK. THEY REFUSE TO CALL ME BACK OR EMAIL ME. THEY TOLD ME IT WAS FIXED AFTER 3 DAYS BUT IT WASNT.
Jan 24, 2019
STRUCTURE,WHEELS,UNKNOWN OR OTHER
1 complaint
I WAS DRIVING ON THE INTERSTATE WHEN THE FIRST INCIDENT HAPPENED DOING ABOUT 65 MPH, I NOTICED MY TRUCK STARTED DRIVING FUNNY SO I SLOWED DOWN AND I HEAD I LOUD POP. KNEW RIGHT THEN AND THERE I BLEW A TIRE ON THE REAR. HAD A HARD TIME TRYING TO GET TO THE SIDE OF THE SHOULDER. IT CAUSED ALOT OF DAMAGE TO THE REAR FENDERS, BACK BUMPER, BENT MY RIM SCRATCHES ALL DOWN THE SIDE AND WINDOW. ITS WAS JUST ME AND MY BOYFRIEND AT THE TIME. THE 2ND INCIDENT HAPPENED WITH 6 KIDS UNDER THE AGE OF 5 IN THE TRUCK. THIS TIME IT [XXX] NEAR FLIPPED US. HAD A HARD TIME CONTROLLING THE TRUCK BUT MANAGED TO GET IT TO A SAFE PLACE. THIS CAUSE DAMAGED UNDER MY TRUCK AND RIPPED MY RUNNING BOARD AND ATTACHES TO MY RIM.SO I BLEW 2 TIRES THAT WERE IN GOOD SHAPE THAT HAD BEEN CHECKED IN 3 DAYS. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Aug 14, 2018
ELECTRICAL SYSTEM,SEATS
1 complaint
FRONT PASSENGER SEAT CAUGHT FIRE AND BURNED A HOLE IN THE SEAT WITH MY DAUGHTER SEATED IN IT WHILE WE WERE DRIVING.
Jan 22, 2018
STEERING,SUSPENSION,SERVICE BRAKES
1 complaint
IT'S HAPPENED BE FOR BUT NEVER SO SCARY. WE WERE COMING DOWN ONE OF THE MOUNTAINS ON HIGHWAY 299. WE WERE,DOING THE SPEED LIMIT OF 55. AND AS WE APPLIED THE BRAKE IT STARTED PULLING TO THE RIGHT. LIKE IT WAS GONNA GO OFF THE ROAD. IT ALSO WAS VIBRATING SO BAD IT FELT LIKE IT WAS GOING TO FALL APART. WE PULLED OVER CHECKED FOR LOOSE BOLTS. TIRE IMPERFECTIONS BUT NOTHING.
Mar 25, 2016
STEERING,UNKNOWN OR OTHER,ENGINE
1 complaint
STEERING SWAYS ITS HARD TO DRIVE IT FEELS LIKE STEERING ISN'T STABLE
Oct 22, 2015
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
1 complaint
HOW CAN A COMPANY AS FORD CLAIM TO BE AN HONEST AMERICAN CAR COMPANY...THEY SHOULD BE STRIPPED OF THEIR TITLE OF AMERICAN AND GIVEN THEIR OWN IDENTITY OF CORPORATE CAUSE THEY OBVIOUSLY DO NOT CARE ABOUT THE SAFETY OR THEIR OWN INTEGRITY WITH THE UNITED STATES THE PEOPLE AND WE THE PEOPLE ARE JUST DOLLAR SIGNS TO THEM. I HAVE TWO FORDS AND LETS JUST SAY I SHOULD HAVE LEARNED AFTER MY SECOND FOUND ON THE ROAD DEAD VEHICLE TO NOT HAVE BEEN SUCKERED INTO BUYING THE AMERICAN MADE FORD AGAIN. I OWN A 2000 FORD EXCURSION AND HAVE HAD FOUR SPARK PLUGS BLOWN IN THE LAST TWO MONTHS...TWO IN THE LAST WEEK. MY TRUCK BARELY HIT 143,000....WORK TRUCKS, DEPENDABLE FAMILY VEHICLES...NOT SO MUCH. MY TRUCK HAS BEEN TAKEN CARE OF IMMACULANTLY SINCE 2000 AND MANY WHO ARE NOT FAMILIAR WITH BODY DETAILS MISTAKE IT FOR THE NEWER VERSIONS. THIS IS A COMMON PROBLEM THAT HAS BEEN IN EXISTENCE SINCE THE TRUCK CAME OUT...SO MUCH A PROBLEM FORD CAME OUT WITH A SPECIAL REPAIR KIT FOR IT THAT WILL ONLY BE WARRANTEED IF YOU GO TO FORD TO FIX IT...SOUNDS LIKE A RACKET TO ME. A RACKET THE GOVERNMENT HAS LOOKED INTO AND APPROVED. I HAVE A FAMILY AND AM TRYING TO GET THROUGH THIS RECESSION BUT SEEM TO BE GOING BANKRUPT NOT ON GAS PRICES FROM OVERSEAS OR INFLATION BUT FROM REPAIRS FOR AN AMERICAN, EXCUSE ME CORPORATE AMERICAN MADE VEHICLE THAT HAS TAKEN ALMOST EVERY PINT OF BLOOD MY FAMILY HAS COLLECTIVELY. AFTER A DECADE OF CONTINUED COMPLAINTS FORD AND THE "SAFETY AGENCY" DOES NOTHING...MY TRUCK SITS IN MY DRIVE WAY BECAUSE I CHOOSE TO BUY SCHOOL CLOTHES FOR MY CHILDREN AND GROCERIES VS. REPAIRING IT AGAIN. BEYOND DISGUSTED ON BEHALF OF THE AMERICAN FORD OWNERS...WHO HAVE WALKED IN MY SHOES. AFTER SO MANY COMPLAINTS HOW CAN THE GOVERNMENT AND CONSUMER AFFAIRS ALLOW THIS CORPORATE COMPANY NOT BE HELD ACCOUNTABLE? *TR
Jul 18, 2012
SUSPENSION,POWER TRAIN
1 complaint
2000 FORD EXCURSION, UNIT 1 WAS DRIVING EASTBOUND ON THE OHIO TURNPIKE IN THE MIDDLE LANE WHEN THE LEFT FRONT AXLE BROKE CAUSING THE WHEEL TO COME OFF. VEHICLE CAME TO FINAL REST ON THE SOUTH SIDE SHOULDER. *BF THE LEFT FRONT AXLE HAD BROKEN OFF, THE LEFT FRONT ROTOR TO THE WHEEL WAS DAMAGED AND THE LEFT FRONT SIDE OF THE BUMPER WAS SLIGHTLY DENTED INWARD TOWARD THE BODY OF THE VEHICLE. (OHIO TRAFFIC CRASH REPORT # 10-0303-90)*JB
Jun 29, 2011
FUEL SYSTEM, DIESEL
1 complaint
1999-2003 DIESEL FORD EXCURSION AND ALL F SERIES WITH 7.3LTR TURBO DIESEL.. MASSIVE FUEL LEAKS COMMON . PASSENGER SIDE HIGH PRESSURE LINE RUBS THROUGH OVER TIME DUE TO FAULTY BRACKETING LEADING TO LARGE FUEL SPILL IN UPPER VALLEY ..HARD TO LOCATE AND EASILY OVERLOOKED.. FUEL POURS DOWN BACK OF MOTOR AND COULD POTENTIALLY IGNITE ON EXHAUST.....EXHAUSTS COMMONLY LEAK AT FLANGE AT BACK OF TURBO HOUSING ON DOWN PIPE . CAN POTENTIALLY FILL CAB WITH CO2 AND BYPASSES ALL EMISSIONS CONTROLS NUMEROUS REPORTS RECORDED ON DIESEL FORUMS ... HELP! *TR
Dec 31, 2009
AIR BAGS,SEAT BELTS
1 complaint
TL* THE CONTACT OWNS A 2000 FORD EXCURSION. WHILE DRIVING 50 MPH SHE EXPERIENCED A FRONTAL VEHICLE CRASH. THE VEHICLE WAS COMPLETELY DESTROYED AND NONE OF THE AIR BAGS DEPLOYED. THE SEAT BELTS DID NOT SECURE HER INTO THE SEAT. THE CONTACT WAS INJURED WHEN HER BODY SLAMMED INTO THE STEERING COLUMN AND WINDSHIELD. A POLICE REPORT WAS FILED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 187,000.
Nov 23, 2009
WHEELS
1 complaint
TL*THE CONTACT OWNS A 2000 FORD EXCURSION. WHILE DRIVING 45 MPH, THE CONTACT NOTICED THAT THE WHEELS WERE LOSING AIR. HE TESTED THE RIMS BY SUBMERGING THEM IN WATER AND CONCLUDED THAT STRESS CRACKS WERE PRESENT. THE COMPANY REPLACED THE RIMS. ON ANOTHER OCCASION, WHILE DRIVING, THE RIM BLEW APART ON THE HIGHWAY. THE CONTACT PULLED ONTO THE SIDE OF THE ROAD AND HAD THE VEHICLE TOWED. THE MANUFACTURER REQUESTED THAT HE RETURN THE RIM TO HAVE IT INSPECTED AND LATER STATED THAT THE DEFECT WAS CAUSED BY THE CONTACT. THE MANUFACTURER WILL NOT RETURN THE RIM UNLESS THE CONTACT PROVIDES HIS INSURANCE INFORMATION SO THEY CAN FILE A CLAIM ON HIS BEHALF. THE CURRENT MILEAGE WAS 126,000 AND FAILURE MILEAGE WAS 124,000.
Sep 25, 2008
ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE
1 complaint
I HAD BEEN OUT OF TOWN WHEN MY 2000 FORD EXCURSION HAD A DOOR AJAR DUMMY LIGHT FAIL TO SHUT OFF. I ATTEMPTED TO FIGURE OUT WHAT WAS CAUSING THE DOOR AJAR LIGHT TO REMAIN ON BUT NEVER DID FIND THE PROBLEM. I ENDED UP DRIVING HOME SO I COULD MAKE AN APPOINTMENT WITH MY DEALER TO HAVE IT CHECKED OUT. I WAS ABLE TO GET THE TRUCK HOME, BUT AS I WAS DRIVING THROUGH MY SUBDIVISION MY TRUCK MADE A NOISE, THEN MADE A MUCH LOUDER NOISE, AND BEGAN RUNNING REALLY ROUGH. A STRONG ODOR OF FUEL FILLED THE PASSENGER COMPARTMENT OF MY TRUCK. I IMMEDIATELY SHUT OFF THE ENGINE SO MY TRUCK WOULDN'T IGNITE, BUT THAT LEFT ME STRANDED IN THE MIDDLE OF THE ROAD. I HAVE SINCE BEEN TOLD THAT THE TRITON V10 ENGINE BLEW A SPARK PLUG AND IT'S BEEN QUOTED AT $4200 TO BE REPAIRED AT THE CLOSEST DEALERSHIP AND $3500 AT THE DEALERSHIP WHERE I PURCHASED THE TRUCK BUT I HAVE TO HAVE IT TOWED AGAIN. *JB
Feb 28, 2007
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
1 complaint
2000 FORD EXCURSION, CRUISE CONTROL RECALL PERFORMED IN DEC, 2006. ON 11 JAN ,2007 SMOKE COMING FROM ENGINE COMPARTMENT. UNPLUGGED BRAKE SWITCH AT MASTER CYLINDER, CONNECTOR WAS PLASTIC AND HAD BRAKE FLUID DRIPPING FROM IT. PULLED 20 AMP FUSE FROM FUSE PANEL, SMOKE STOPPED. THE MAIN CONCERN IS THAT FORD PERFORMED RECALL(INSTALLED FUSE JUMPER) BUT DID NOT REPLACE SWITCH, WHEN BRAKE FLUID LEAKED THROUGH SWITCH, FUSIBLE LINK MODIFICATION FAILED TO PROTECT ELECTRICAL SYSTEM. I AM CONCERNED THAT OTHERS THAT HAVE HAD THIS RECALL PERFORMED ARE STILL IN DANGER. THIS IS NOT MY VEHICLE, IT IS MY COUSINS. HE IS NOT SURE IF HE WILL FILE A COMPLAINT OR NOT SO I THOUGHT I NEEDED TO. I AM A WITNESS TO THE WHOLE INCIDENT AND CAN PROVIDE MORE INFO AND PICTURES IF NEEDED. *JB
Feb 12, 2007
VISIBILITY,EQUIPMENT
1 complaint
I HAVE A 2000 FORD EXCURSION. REFERENCE NHTSA CAMPAIGN ID NUMBER 01V258000:MOTOR. I HAVE CALLED MY FORD DEALER ABOUT THIS PROBLEM/RECALL AND WAS TOLD THAT THE WIPER MOTOR WAS REPLACED IN MY TRUCK, BUT I TOLD THEM THAT THIS IS THE PROBLEM I AM HAVING. THE WIPER JUST STOPS ON INTERMITTENT MODE AND DOES NOT GO BACK TO PARK MODE. I WAS TOLD THERE IS NOTHING THEY CAN DO AND I WOULD HAVE TO PAY TO HAVE THE MOTOR REPLACED. WHY SHOULD I HAVE TO PAY TO GET IT REPLACED IT IS THERE RECALL PROBLEM I HAVE BEEN DEALING WITH THIS FOR MORE THEN 2 1/2 YEARS NOW. CAN SOMEONE GIVE ME AN ANSWER. THANK YOU FOR YOU TIME, JIM FENNELLI *JB
Apr 29, 2006
ELECTRICAL SYSTEM,STRUCTURE,BACK OVER PREVENTION
1 complaint
I PURCHASED MY 2000 FORD EXCURION IN SUMMER 2003. THE INTERIOR LIGHTS HAVE BEEN REPAIRED SEVERAL TIMES TIMES FOR STAYING ON RANDOMLY. THE BACKUP BEEPER HAS NEVER WORKED AND WHEN I TRIED TO HAVE BOTH ITEMS REPAIRED UNDER THE $2000 EXTENDED WARRANTY I BOUGHT THEY TOLD ME IT WAS NOT COVERED. I ALSO HAVE SEEN THE RECORDS FOR THIS VEHICLE FROM THE PREVIOUS OWNER (THAT THE DEALERSHIP ACCIDENTALLY SENT ME) AND THE VEHICLE HAD BEEN IN FOR THE SAME PROBLEMS AS I HAVE BEFORE I EVER PURCHASED IT AND THAT WAS NOT DISCLOSED. THE PAINT IN THE WINTER OF 2003-2004 STARTED PEELING OFF OF THE AREA BOVE THE WINDSHIELD AND THE ROOF OF MY VEHICLE. I TOOK IT TO THE DEALER AND THEY TOLD ME THERE WAS NOTHING THEY COULD DO BECAUSE IT HAD BEEN REPAINTED. I TOOK IT TO A BODY SHOP AND THEY TOLD ME THAT THE PAINT LINES SHOW THAT THE VEHICLE WAS NEVER REPAINTED AND THAT THEY HAVE SEEN SEVERAL FORD VEHICLES WITH THIS PROBLEM, AND FORD IS VERY RELUCATANT TO HELP PEOPLE IN THI SITUATION.. MY HUSBAND NOW HAS A FORD TRUCK TOO WHICH HE PURCHASED USED, AND HAS THE SAME INTERIOR LIGHT PROBLEMS I HAVE. THE LAST TIME I CONTACTED THE DEALER TO HAVE THE FORD REPRESENTATIVE CONTACT ME, I NEVER EVEN RECEIVED A PHONE CALL FROM THE SERVICE MANAGER OR FORD. THEY IGNORE MY CONTACT AND CALLS, ESPECIALLY RANDY IN THE SERVICE DAPARTMENT. THE ORIGINAL COMPLAINT I MADE TO THEM WAS 2 1/2 YEARS AGO AND THEY HAVE DONE NOTHING TO HELP ME OR RESOLVE MY PROBLEM. *NM
Mar 11, 2006
ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,VEHICLE SPEED CONTROL
1 complaint
DT: CONTACT STATES VEHICLE HAD SPORADIC SURGING. THE VEHICLE TENDED TO SURGE AT LOWER SPEEDS. IN MAY 2005 A MECHANIC REPLACED THE SPARK PLUGS, ISC MOTOR, FUEL FILTER. THE VEHICLE RAN WELL UNTIL 11-9-2005. WHILE DRIVING SLOWLY EXITING A PARKING LOT THE VEHICLE STARTED SURGING. SHE PRESSED ON THE BRAKES AS HARD AS POSSIBLE AND THE VEHICLE WENT OUT OF CONTROL. THE VEHICLE WENT ACROSS 2 LANES OF TRAFFIC. AT THIS TIME THE VEHICLE IS AT A LOCAL MECHANIC.*AK
Nov 14, 2005
SERVICE BRAKES, HYDRAULIC,VISIBILITY
1 complaint
THE REAR WINDSHIELD WIPER DOES NOT OPERATE DUE TO THE SPRING. ALSO, THE BRAKES DO NOT FUNCTION PROPERLY DUE TO THE BRAKE ROTORS. THE VEHICLE WILL NOT STOP ACCORDINGLY.*AK
Feb 22, 2005
SEAT BELTS,SEATS
1 complaint
2000-2005 FORD EXCURSION MANUFACTURED WITH NO CENTER POSITION SHOULDER HARNESS OR 3RD SEAT HEAD RESTRAINT. FORD SHOULD OFFER RETROFIT KIT TO UPDATE VEHICLE.*AK
Dec 14, 2004
EXTERIOR LIGHTING,VISIBILITY
1 complaint
WHILE DRIVING, THE CONSUMER WAS INFORMED BY A POLICE OFFICER THAT THE TAIL LIGHTS AND BRAKE LIGHTS WERE INOPERATIVE. THE CONSUMER ALSO STATED THE WINDSHIELD WIPER MOTOR WAS INOPERATIVE AND THERE WAS A RECALL ON BOTH PROBLEMS. *JB
Oct 20, 2004
ELECTRICAL SYSTEM,TIRES
1 complaint
THE CONSUMER REQUEST REIMBURSEMENT FOR RECALLED FIRESTONE STEELTEX TIRES. *NM THERE WAS A SHIMMY WHEN THE VEHICLE WAS SHIMMYING AND THE ROTORS WERE MACHINED, THE VEHICLE WAS HARD TO TURN AND WAS ALIGNED IN THE FRONT, THE POWER LOCKS WERE INOPERATIVE AND THE BATTERIES NEEDED TO BE REPLACED. (STEELTEX RADIAL A/T LT265/75R16 LRD) *SC
Sep 28, 2004
CHILD SEAT
1 complaint
WHEN THE CONSUMER LIFTED THE SHIELD TO REMOVE THE CHILD, ONE SIDE OF THE SHIELDS ARM DISLODGED. *AK *SC *JB
Aug 16, 2004
SERVICE BRAKES, HYDRAULIC,SERVICE BRAKES, AIR
1 complaint
WHEN APPLIED THE BRAKE AT ANY SPEED VEHICLE VIBRATE. DEALER NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION.
Jun 09, 2003
SUSPENSION,SERVICE BRAKES, HYDRAULIC,POWER TRAIN,SEATS
1 complaint
I OWN A 2000 FORD EXCURSION AND HAVE HAD PROBLEMS WITH THE ROTORS WARPING SINCE NEW. THE DEALERS HAVE SAID I WAS THE ONLY ONE WITH THIS PROBLEM BUT AFTER SEEING THIS WEB SITE I SEE THAT IS NOT TRUE. ALSO I HAD THE BEARINGS GO OUT IN THE RIGHT FRONT WHEEL ALMOST LEADING TO THE TIRE FALLING OFF IF MY WIFE HAD NOT NOTICED IT IN TIME. THE ROTORS HAVE BEEN REPLACED TWICE HAVE BEEN TURNED AT LEAST EVERY 15,000 MILES SINCE NEW I HAVE AROUND 80,000 MILES NOW. THE DEALER DID THE BRAKES THREE TIMES UNTIL THE WARRNTY RAN OUT AT 36,000 MILES I HAVE HAD THEM FIXED MYSELF SINCE THEN. THIS TRUCK IS SAID TO BE HEAVY DUTY AND I ONLY TOW A CAMPER WITH IT TWICE A YEAR 60 MILE ROUND TRIP I FEEL LIKE I SHOULD NOT BE HAVING THIS KIND OF PROBLEM. THE SEVERE SHAKING THAT IS CAUSED BY THIS MAKES IF DIFFICULT TO DRIVE FOR MY WIFE SINCE SHE IS THE PRIMARY DRIVER OF THE CAR. I CANNOT WAIT TILL MY LEASE RUNS OUT SO I CAN GET RID OF THIS CAR. THE DEALERS WILL NOT HELP ME AT ALL. THANK FOR AND HELP YOU MIGHT CAN GIVE WILLIAM ANDREWS
Jan 19, 2003
STEERING,SERVICE BRAKES, HYDRAULIC,STRUCTURE
1 complaint
WHEN APPLYING BRAKES AT ANY SPEED THERE IS PULSATION FORWARD/BACKWARD MOTION. ALSO, VEHICLE IS TOO HEAVY FOR THE BRAKES. DEALER NOW RECOMMENDS NEW FRONT ROTORS, ROTORS ARE WARPED.*AK THE VEHICLE PULLS TO THE RIGHT AND THE LEFT. CONSUMER COMPLAINS OF STIFF STEERING AND THE REAR DOOR DOESN'T OPEN, NOR DOES THE PASSENGER SIDE REAR DOOR. IT IS HARD TO OPEN FROM THE INSIDE.
May 24, 2002
STEERING,SERVICE BRAKES, HYDRAULIC
1 complaint
INTERMITTENTLY WHEN APPLYING BRAKES, STEERING WHEEL WOULD LOCK UP. DEALER HAS INSPECTED VEHICLE AND CHANGED RACK AND PINION. HOWEVER, PROBLEM WAS NOT CORRECTED. DEALER PUT THE OLD PARTS BACK ON VEHICLE. *AK *YD
Feb 26, 2002
SERVICE BRAKES, HYDRAULIC,TIRES
1 complaint
WHEN APPLYING BRAKES AT ANY SPEED THERE IS VIBRATION ON RIGHT FRONT OF VEHICLE. VEHICLE TAKEN TO DEALER 4 TIMES, ROTORS WERE GROUNDED ON TWO VISITS, BUT DID NOT REMEDY PROBLEM.*AK ALSO THE RIGHT FRONT TIRE BLEW OUT, CAUSING DAMAGE TO RIM.*SLC
Nov 30, 2001
SUSPENSION,STRUCTURE
1 complaint
RUBBER MOUNT ATTACHED TO BOTTOM OF FRAME IS TOUCHING THE SPRING, CAUSING VEHICLE TO BOTTOM OUT, AND FRONT END TO SHIFT FROM SIDE TO SIDE ON A GRAVEL ROAD. THERE IS ONLY APPROXIMATELY LESS THAN 1/8 OF A INCH OF CLEARANCE WHICH IS NOT ENOUGH TO ABSORB SHOCK. OTHER FORD HEAVY DUTY TRUCKS HAVE 3 TO 3 1\2 INCH OF CLEARANCE. *AK *SLC
Aug 08, 2001
ELECTRICAL SYSTEM,INTERIOR LIGHTING
1 complaint
CONSUMER IS HAVING ELECTRICAL PROBLEMS. THERE ARE A FEW ITEMS THAT DON'T EVEN WORK AT TIMES, LIKE DOME LIGHT AND INSTRUMENT PANEL. CONSUMER HAS NOT CONTACTED DEALER. PLEASE PROVIDE FURTHER DETAILS.*AK
Jun 13, 2001
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING
1 complaint
WHEN APPLYING BRAKES LOST CONTROL OF VEHICLE. ENGINE SLOWED DOWN. ALSO, HESITATED WITHOUT PRIOR NOTICE. *AK
May 07, 2001
STEERING,SUSPENSION,SERVICE BRAKES, HYDRAULIC
1 complaint
WHILE DRIVING AT ANY SPEED CONSUMER NOTICED VIBRATION IN FRONT END. VIBRATION CAN WAS FELT IN STEERING WHEEL. CONSUMER HAS CONTACTED DEALER, DEALER WAS UNABLE TO DETERMINE CAUSE OF PROBLEM. *AK CONSUMER ALSO STATES WHEN HE TURNS THE VEHICLE, STEERING DOES NOT RESPOND, CONSUMER WAS ADVISED BY DEALERSHIP THAT THIS IS A NORMAL CHARACTERISTIC OF VEHICLE, CONSUMER STATES SWAYBAR WAS ON UPSIDE DOWN, MOUNTS WERE MISSING OR EITHER LOOSE, AS WELL AS SPRINGS WERE BACKWARDS, CONSUMER STATES DEALERSHIP IS SHIPPING VEHICLE TO ANOTHER STATE TO HAVE IT FIXED, CONSUMER STATES HE ALSO HAD TIRES REPLACED, CONSUMER IS ALSO EXPERIENCING BRAKING DIFFICULTY. *JB
Apr 20, 2001
SUSPENSION,ENGINE AND ENGINE COOLING
1 complaint
WHILE DRIVING AND WHEN MAKING A RIGHT OR A LEFT HAND TURN CONSUMER HAS NOTICED A VERY LOUD KNOCKING NOISE WHEN TURNING. CONSUMER HAS CONTACTED DEALER. *AK SWAY BAR REPAIRED. MOUNTS, BUSHINGS, BOLTS AND SPRINGS WERE MISSING. STEERING WAS LOST TWICE. THE DEALER HAD TRIED TO REPAIR BUT THE PROBLEM STILL CONTINUED. *YH
Apr 20, 2001
SUSPENSION,SERVICE BRAKES, HYDRAULIC,VISIBILITY,STRUCTURE
1 complaint
THIS VEHICLE SHAKES, RATTLES AND ROLLS CONSTANTLY , ALIGNMENT 3 SEPERATE TIMES, EXTREMELY HARD TOO STOP, NOTHING BUT PROBLEMS WITH FRAME AND CHASSIS. I AM CURRENTLY WAITING FOR A DSB HEARING IN REGARDS TO FORD REPURCHASING VEHICLE AS PREVIOUSLY THEY DENIED REPURCAHE OF VEHICLE. I HAVE ALSO SUBMITTED ALL OF MY REPAIR ORDERS TO FORD FOR REVIEW AND I AM TOLD I WILL HAVE TO TESTIFY AT THE DSB HEARING AND HAVENT RECEIVED A DATE FOR SAME. THIS VEHICLE IS THE WORST TOO TRY AND CONTROL, STOP OR DRIVE DUE TO STEERING WHHEL SHAKES, FRAME STABILITY AND LACK THERE OF.
Oct 03, 2000
TIRES,SERVICE BRAKES, ELECTRIC
1 complaint
ON 04/28/2000, I WAS TOWING MY BOAT AND TRAILER TO LAKE ERIE ON OHIO STATE ROUTE 11 NORTH WHEN MY RIG SUDDENLY BEGAN TO FISHTAIL EXTENSIVELY IN PERFECT ROAD AND WHETHER CONDITIONS AND AT A SPEED OF APPROXIMATELY 50MPH. I IMMEDIATELY APPLIED ELECTRIC TRAILER BRAKES TO ALL FOUR TRAILER WHEELS WHICH DID OPERATE BUT TO NO AVAIL. I THEN TRIED TO HOLD THE BRAKES ON THE TRAILER AND ALSO APPLY ACCERATION TO THE TRUCK TO PULL THIS RIG OUT OF THE FISHTAIL. WITHIN A MATTER OF 5 SECONDS OR LESS, I WAS THROWN OFF THE RIGHT SIDE OF THE ROAD INTO THE HILLSIDE WITH A BLOWN RIGHT REAR TIRE ON THE TRUCK. HAVING PULLED BOATS AND TRAILERS ALL OF MY LIFE I COULDN'T FIGURE OUT WHY THIS RIG GOT AWAY FROM ME SO FAST, ESPECIALLY AT THE SPEED I WAS GOING. AFTER EVERYTHING ABOUT FIRESTONE TIRES THAT CAME OUT IN THE FOLLOWING MONTHS, I FEEL THAT SOMETHING DEFINITELY HAPPENED TO THIS TIRE TO CAUSE THE ACCIDENT. AFTER GETTING THE TRUCK REPAIRED AND THEN CHECKING THE CONSUMER REPORT'S WEBSITE ABOUT TIRES, I DECIDED TO CHECK OUT THE DOT DATES OF THE TIRES THAT REMAINED ON THE TRUCK AND FOUND OUT THAT ALL THESE TIRES THAT WERE INSTALLED AS ORIGINAL EQUIPMENT WERE MANUFACTURED IN EARLY 1990. AS FAR AS I'M CONCERNED, THIS IS FRAUD AND NEGLIGENCE ON BOTH FIRESTONE'S AND FORD'S PART SINCE THEY SOLD AND PUT OUTDATED TIRES ON THIS NEW TRUCK. I EMAILED A COMPLAINT TO FORD'S CUSTOMER SERVICE WITH THE SAME INFORMATION THAT I AM PROVIDING YOU, BUT IT WAS TO NO AVAIL. AT THIS TIME I'M LOOKING INTO POSSIBLY FILING A SUIT AGAINST BOTH FORD AND FIRESTONE. IF YOU HAVE ANY QUESTIONS, PLEASE FEEL FREE TO CONTACT ME AT HOME OR WORK. THANK YOU. ROBERT E. ARCHER, D.D.S. (TIRESIZE: 265/75RX16)( DOT NUMBER: TIRE SIZE: 265/75RX16 )
Oct 01, 2000
SUSPENSION,FUEL SYSTEM, GASOLINE,TIRES
1 complaint
THE TIRE FAILURE WAS A BLOWOUT. THE WHOLE SIDEWALL SHREDDED. FIRESTONE SAID IT WAS A ROAD HAZARD EVEN THOUGH WE DID NOT HIT ANYTHING. FORD WOULD NOT REPLACE BECAUSE THEY DON'T COVER TIRES. THE FUEL GAUGE WAS REPLACED TWICE BY THE DEALER. THE FIRST TIME, THE GAUGE READ 1/4 TANK LEFT AND IT WAS DRY. THE SECOND TIME THE GAUGE READ 1/4 TANK AND IT WAS MORE THAN 1/2 FULL. THE FRONT STABLIZER ASSEMBLY WAS POPPING SO HARD YOU COULD HEAR AND FEEL IT. THE DEALER REPLACED IT. IT SEEMS TO BE POPPING AGAIN BUT I HAVEN'T TAKEN IT BACK IN YET. I'M GETTING TIRED OF TAKING IT IN. THE REAR SIDE WINDOW MOTOR WAS DYING SO I HAD IT REPAIRED. DURING REPAIR, THEY NOTICED THE GLUED PIECE THAT THE MOTOR ATTACHED TO WAS COMING OFF AND HAD TO REPLACE THE ENTIRE WINDOW. WHEN DOES THE LEMON CLAUSE COME INTO EFFECT???( DOT NUMBER: 008102 TIRE SIZE: LT26575R16 )
Sep 13, 2000
Frequently Asked Questions
How many problems does the 2000 FORD Excursion have?
The 2000 FORD Excursion currently has 550 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2000 FORD Excursion?
The most common problems reported for the 2000 FORD Excursion are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2000 FORD Excursion problem data come from?
All problem and complaint data for the 2000 FORD Excursion comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
Other Years - FORD Excursion
2024 Problems
2023 Problems
2022 Problems
2021 Problems
2020 Problems
2019 Problems
2018 Problems
2017 Problems
2016 Problems
2015 Problems
2014 Problems
2013 Problems
2012 Problems
2011 Problems
2010 Problems
2009 Problems
2008 Problems
2007 Problems
2006 Problems
2005 Problems
2004 Problems
2003 Problems
2002 Problems
2001 Problems
1999 Problems
1998 Problems
1997 Problems
1996 Problems
1995 Problems
1994 Problems
1993 Problems
1992 Problems
1991 Problems
1990 Problems
Other FORD Models
'34
1500 Foldaway
A8513
A9513
A9522
Aerostar
Affordable Aluminum
Affordable Trailers
Aspire
AT8513
AT9513
AT9522
Similar Brands
ST
3,555 models
RS
3,484 models
NC
2,822 models
ND
2,385 models
Z
1,951 models
MOTO
1,583 models
NU
1,189 models
RC
1,122 models