How many problems does the 2002 FORD Excursion have?

The 2002 FORD Excursion currently has 174 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2002 FORD Excursion?

The most common problems reported for the 2002 FORD Excursion are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2002 FORD Excursion problem data come from?

All problem and complaint data for the 2002 FORD Excursion comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

2002 FORD Excursion Problems

ENGINE AND ENGINE COOLING

31 complaints

TL* THE CONTACT OWNS A 2002 FORD EXCURSION. THE VEHICLE WAS INCLUDED IN THE RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 07V553000 (ENGINE AND ENGINE COOLING:ENGINE:DIESEL) AND WAS REPAIRED. AFTER THE REPAIR WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE BEGAN TO DECELERATE INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN PERFORMED REPAIRS TO THE VEHICLE BUT THE CONTACT WAS UNAWARE OF THE EXACT REPAIRS. THE FAILURE CONTINUED. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

Jan 31, 2012

#4 SPARK PLUG BLEW OUT OF ENGINE HEAD, THREADS DESTROYED. FORD DEALER SERVICE DEPARTMENT TOLD ME THIS IS A KNOWN DEFECT IN THE FORD 5.4 TRITON ENGINE HEAD AND THAT FORD IS DOING NOTHING ABOUT IT. *TR

Jan 21, 2012

TL* THE CONTACT OWNS A 2002 FORD EXCURSION. THE CONTACT WAS DRIVING 45 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AFTER THE FAILURE AND TAKEN TO A PRIVATE MECHANIC. THE MECHANIC CONFIRMED THAT THE CAMSHAFT SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 62,550 AND THE CURRENT MILEAGE WAS 62,600. UPDATED 02/22/12*LJ UPDATED 03/01/12

Jan 18, 2012

WAS STARTING FROM A STOP TO MAKE A LEFT TURN WHEN DRIVER HEARD A LOUD POP. THERE WAS A SUDDEN LOSS OF POWER AND SOME SMOKE. THE VEHICLE WAS TOWED AND DIAGNOSED. THE #3 PLUG ON THE RIGHT BANK HAS BLOWN COMPLETELY OUT AND DAMAGED THE COIL PACK. A PHONE CALL TO THE DEALER YIELDED NO HELP OTHER THAN WE CAN HAVE IT TOWED THERE TO BE REPAIRED, AS IT LIKELY NEEDS A NEW HEAD. SOME INTERNET RESEARCH AND TALKING TO OTHER FORD OWNERS DEFINITELY SUGGEST THAT THIS IS A DESIGN PROBLEM WITH THE ALUM HEADS BLOWING OUT SPARK PLUGS, AND THE #3 R PLUG SEEMS TO BE COMMON. THIS COULD CAUSE FUEL/VAPORS TO BE EXHAUSTED AND SPRAYED ON A HOT MANIFOLD AND CAUSE A FIRE. IT SOUNDS LIKE THERE MAY HAVE ALREADY BEEN SOME FIRES ATTRIBUTED TO THIS PROBLEM. THIS SOUND LIKE A CASE WHERE THE DEALER/FORD REFUSES TO ADMIT THAT IT IS A PROBLEM AND FIX IT FOR OWNERS. BEFORE THERE ARE SERIOUS INJURIES FROM A CRASH OR A FIRE, FORD SHOULD BE COMPELLED TO FIX THIS ISSUE. ITS UNLIKELY THAT FORD WILL ANSWER THE CALL WITHOUT PRESSURE FROM NHTSA. THERE SEEM TO BE FAR TOO MANY OF THE SAME TYPE OF PROBLEMS WITH THIS 5.4L MOTOR FOR IT TO BE A COINCIDENCE.

Jun 14, 2011

2002 FORD TRITON 6.8L V10 ENGINE IN AN EXCURSION VEHICLE EJECTED AN ORIGINAL (UNCHANGED, FACTORY TORQUED) SPARK PLUG WITH GREAT FORCE AND DAMAGE IN THE ENGINE COMPARTMENT. COIL WAS IMMEDIATELY DAMAGED AS SPARK PLUG RICOCHETED AROUND THE ENGINE COMPARTMENT FOLLOWED BY THE SMELL OF GASOLINE VAPORS AND LOUD NOISE FROM THE ENGINE COMPRESSION BEING DIRECTLY VENTED FROM THE VACATED SPARK PLUG HOLE. THE FIVE THREADS OF THE TRITON SPARK PLUG HOLE WERE DAMAGED BY THE FORCE OF THE EJECTION. THIS SHOULD NOT HAPPEN WITH THE FORD ENGINE TO THE CUSTOMERS SAFETY GIVEN THIS WAS AN ORIGINAL PLUG (AT 85,000 MILES). THE WEATHER AT THE TIME OF THE SPARK PLUG EJECTION WAS -4F, AND THE SPARK PLUG EJECTED AS THE VEHICLE WAS BEGINNING TO ACCELERATE FROM A STANDSTILL. FORD HAS A MAJOR AND COSTLY DEFECT WITH THEIR TRITON ENGINES THEY SOLD TO CUSTOMERS (ENGINE REPLACEMENT IS ESTIMATED AT $4000) AND THE GOVERNMENT SHOULD ENFORCE FORD TO RECALL AND REPAIR ALL SPARK PLUG HOLES IN THESE ALUMINUM ENGINES SPANNING YEARS 2000 TO 2004 GIVEN THEY ONLY USED 5 THREADS IN EACH SPARK PLUG HOLE, WHICH IS INSUFFICIENT FOR AN ALUMINUM BLOCK. HOW IS IT THAT THIS WIDELY KNOWN ISSUE IS NOT GETTING THE FEDERAL GOVERNMENT'S ATTENTION GIVEN THIS IS A DEMONSTRATED MAJOR DEFECT AND A SAFETY ISSUE (COULD HAVE HAD A FIRE IN THE ENGINE COMPARTMENT IF A SPARK FROM THE EJECTED SPARK PLUG OCCURRED). *TR

Feb 23, 2011

+ 26 more complaints for this component

TIRES

27 complaints

TL* THE CONTACT OWNS A 2002 FORD EXCURSION EQUIPPED WITH TOYO OPEN COUNTRY R/T TIRES (NA), SIZE: LT285/75/R16. WHILE DRIVING 65 MPH, THE REAR PASSENGER TIRE EXPERIENCED TREAD SEPARATION. PRIOR TO THE FAILURE, THE REAR DRIVER'S TIRE WAS REPLACED BY ALLEN TIRE (LOCATED AT 1725 SUPERIOR AVE, COSTA MESA, CA 92627, (949) 646-5236) DUE TO A BULGE IN THE TIRE. THE CONTACT STATED THAT THERE WAS DAMAGE TO THE VEHICLE. THE SET OF TIRES WERE A REPLACEMENT SET. THE TIRE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14T014000 (TIRES). THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 170,000 AND THE TIRE FAILURE MILEAGE WAS 75,000.

Jun 06, 2019

TL* THE CONTACT OWNS A 2002 FORD EXCURSION EQUIPPED WITH SUNFULL MONT-PRO HT781 TIRES, SIZE: LT265/75/16. WHILE DRIVING 65 MPH, THE VEHICLE VIBRATED ABNORMALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE REAR PASSENGER SIDE TIRE TREAD SEPARATED, WHICH CAUSED A BUBBLE IN THE TIRE. WITHIN LESS THAN A THOUSAND MILES LATER, THE FRONT DRIVER'S TIRE ALSO EXPERIENCED THE FAILURE. THE RETAIL FACILITY WHERE THE TIRES WERE SOLD AND INSTALLED WAS NOT CONTACTED. THE TIRE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 166,000 AND THE TIRE FAILURE MILEAGE WAS APPROXIMATELY 4,999.

Jun 27, 2017

ON 6/5/2013, I WAS DRIVING ON FREEWAY AT APPROX. 70MPH AND TREAD SEPARATED FROM RT. REAR TIRE CAUSING VEHICLE TO SWERVE INTO ADJACENT LANE. DAMAGE TO QUARTER PANEL AND RUNNING BOARD. THIS IS THE SECOND TIRE FAILURE IN THE PAST 45 DAYS.THE TIRES ARE BFGOODRICH 265/75R/16 COMMERCIAL TA LOAD RANGE E. THE FOUR NEW TIRES WERE INSTALLED ON 2/28/2011 AND HAVE APPROX. 14,300 MILES OF WEAR AT TIME OF FAILURE. THE OTHER TIRE (LEFT FRONT) FAILED ON 4/19/2013. BECAUSE OF STRONG FRONT END VIBRATION, I INSPECTED THE FRONT TIRES. I FOUND THAT IT WAS OUT OF ROUND DUE TO BELT SEPARATION. THE DEALER REPLACED THIS TIRE ALSO. *TR

Jun 09, 2013

WHILE DRIVING ON I-84 EAST BOUND, BETWEEN THE DALLES AND PENDLETON OREGON, OUR 2002 FORD EXCURSION EXPERIENCED A TIRE TREAD SEPARATION ON THE RIGHT REAR. WE EXPERIENCED A RECURRING POPPING SOUND JUST PRIOR TO THE TREAD SEPARATION. WE WERE PULLING A LIGHT TRAILER. TREAD SEPARATED BUT TIRE REMAINED INFLATED. I WAS ABLE TO SEE THE TREAD LEAVE THE TIRE IN MY RIGHT MIRROR AS IT HAPPENED. WE WERE TRAVELING UP HILL AT THE TIME SO SPEED WAS APPROXIMATELY 63MPH. DRY ROADS AND 93 DEGREES. *TR

Sep 07, 2011

I AM THE ORIGINAL OWNER OF A 2002 FORD EXCURSION THAT IS EQUIPPED WITH THE FIRESTONE STEELTEX A/T TIRES LT 265/75R16 119/116R LOAD RANGE D; WITH ABOUT 60K MILES. ON FRIDAY NIGHT I EXPERIENCED A TIRE BLOWOUT WHILE OPERATING AT HIGHWAY SPEEDS (55 MPH). IT APPEARS THAT THE TREAD SEPARATED FROM THE TIRE. IN CHECKING THE WEB SIGHTS THIS EVENING THERE APPEARS TO HAVE BEEN A "SAFETY IMPROVEMENT" FOR THIS TIRE. I HAVE YET TO RECEIVE IT. WHO CAN ADDRESS MY ISSUES OF REPLACING MY TIRES AND OR REPAIRING THE DAMAGE. *TR

Aug 23, 2008

+ 22 more complaints for this component

VEHICLE SPEED CONTROL

13 complaints

TL* THE CONTACT OWNS A 2002 FORD EXCURSION. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, SHE APPLIED THE BRAKES TO DISENGAGE THE CRUISE CONTROL AND THE VEHICLE CONTINUED TO ACCELERATE INDEPENDENTLY. THE CONTACT WAS ABLE TO GET THE VEHICLE TO STOP AFTER SEVERAL MINUTES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 176,000.

Jul 16, 2013

TL* THE CONTACT OWNS A 2002 FORD EXCURSION. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE BEGAN TO DECELERATE WHILE THE CONTACT WAS DEPRESSING THE ACCELERATOR PEDAL. THE CONTACT RELEASED THE ACCELERATOR BUT WAS ABLE TO REGAIN ACCELERATION ONCE DEPRESSED AGAIN. THE FAILURE RECURRED INTERMITTENTLY AT VARIOUS SPEEDS TRAVELED. THE VEHICLE WAS TAKEN TO THE DEALER TWICE FOR DIAGNOSTIC TESTING. THE TECHNICIANS WERE ABLE TO DUPLICATE THE FAILURE BUT COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.

Dec 22, 2011

TL* THE CONTACT OWNS A 2002 FORD EXCURSION. THE VEHICLE WAS PARKED IN THE CONTACTS DRIVEWAY AND CAUGHT ON FIRE. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY REPLACED THE VEHICLE SPEED CONTROL SWITCH BUT THEY REFUSED TO COVER THE POWER DISTRIBUTION JUNCTION BOX, WHERE THE FIRE ORIGINATED. THE CONTACT STATED THAT THE ENTIRE WIRING FUSE BOX WAS MELTED. THE DEALER ADVISED THAT THE REPLACEMENT PARTS WOULD BE AT THE CONTACTS EXPENSE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.

Nov 08, 2010

Fire: 1

TL*THE CONTACT OWNS A 2002 FORD EXCURSION. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT NOTICED SMOKE COMING FROM THE STEERING COLUMN. THE CONSUMER PULLED OVER TO THE SIDE OF THE ROAD.THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE TECHNICIAN OBSERVED THAT THE CONTROL BOX AND ELECTRICAL WIRING BURNED WITHOUT WARNING. THE FAILURE WAS RELATED TO THE CRUISE CONTROL SWITCH. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER 07V553000 (ENGINE AND ENGINE COOLING:ENGINE:DIESEL); HOWEVER, THE MANUFACTURER REFUSED TO ASSUME FINANCIALLY RESPONSIBILITY FOR THE $4,500 REPAIR COST. THE VEHICLE IS CURRENTLY INOPERABLE AND HAS NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 92,000. UPDATED 8/10/09 *CN UPDATED 08/13/09.*JB

Jun 16, 2009

MY 2002 FORD EXCURSION CAUGHT ON FIRE ON JUNE 10, 2008. FORD SAID IT WAS THE SPEED CONTROL SWITCH. THEY HAVE REFUSED TO PAY FOR REPAIRS BECAUSE THEY CLAIM THAT THEY SENT LETTERS, WHICH I NEVER RECEIVED. *TR

Jun 24, 2008

Fire: 1

+ 8 more complaints for this component

SERVICE BRAKES, HYDRAULIC

13 complaints

I SEEM TO BE HAVING A BRAKING PROBLEM WITH MY 2002 FORD EXCURSION. I HAVE HAD TO REPLACE BRAKE PADS AND ROTORS ON A NUMBER OF INSTANCES. IT SEEM TO BE CAUSED BY THE BRAKE CALIPER SLIDE BRACKETS WHICH PREVENT THE PROPER CALIPER TRAVEL WHEN ACTIVATED. THIS WAS A COMPLAINT I HAVE ADDRESSED SINCE MY PURCHASE OF THE VEHICLE. THE PROBLEM GIVES THE VEHICLE AN UNEVEN BRAKE ACTIVATION, WHICH CAUSES POOR HANDLING WHILE BRAKING. THE DEALER SAY THAT IT IS NOT A WARRANTY ISSUE. THE DEALER HAS REPLACED 2 CALIPERS, BUT EACH TIME I'M EXPECTED TO PAY FOR PADS AND ROTORS. I'M AN EX GARAGE OWNER, AND EX-NYS VEHICLE INSPECTION LICENSED MECHANIC. I HAVE ON 5-6 INSTANCES REPLACED PADS AND ROTORS DUE TO THIS PROBLEM WITH THE CALIPER SLIDE SYSTEM. EACH OF THESE TIMES, AFTER PULLING THE BRAKES APART, AND CLEANING ALL SURFACES, AND LUBING THE SLIDERS BEFORE REINSTALLING, AFTER WITCH ALL PARTS WORKED AS DESIGNED. THIS ONLY SEEM TO GET YOU TO ANOTHER 2000 TO 3000 MILES BEFORE IT IS REQUIRED AGAIN. IN MOST CASES COSTING ME ANOTHER SET OF BRAKE PADS, AND ALSO AT LEAST ONE NEW ROTOR. THIS SITUATION HAS BEEN SEVERE ON 2 OCCASIONS, WHILE 30 MILES OR MORE FROM HOME, EACH TIME, THE CALIPER STUCK, AND GROUND INTO THE ROTOR. AS I DROVE THE VEHICLE, THE BRAKE PAD PULLED FROM ITS PROPER LOCATION, AND FELL OUT, LEAVING ME WITH NO BRAKES AT ALL. THIS WAS ON THE REAR OF THE VEHICLE. I HAD TO BE TOWED. I THINK THIS BRAKE SYSTEM NEEDS TO BE REVIEWED, AND DON'T THINK A BRAKE SYSTEM SHOULD NEED TO BE ADDRESSED WITH EVERY 2000 MILES OR SO. *TR

Jan 02, 2010

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING ON AN UNPAVED ROAD, THE CONTACT'S HUSBAND STOPPED THE VEHICLE AND APPLIED THE PARKING BRAKE. HE THEN RELEASED THE BRAKE AND APPLIED THE ACCELERATOR PEDAL. HE NOTICED THAT THE BRAKES FELT LOOSE AND THE CONTACT EXITED THE VEHICLE. SHE DISCOVERED A PUDDLE OF BRAKE FLUID UNDERNEATH THE VEHICLE. THE VEHICLE HAS NOT BEEN TAKEN TO THE MECHANIC. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 82,063.

Jul 05, 2007

BRAKE ROTORS WARP EXCESSIVELY. JUST PURCHASED USED VEHICLE, HAD TO HAVE THE ROTORS TURNED AND BRAKE SYSTEM SERVICED AFTER 5,000 MILES. VEHICLE WOULD VIBRATE EXCESSIVELY UPON APPLICATION OF BRAKE. FORD SERVICE REPRESENTATIVES THAT INSPECTED THE BRAKE SYSTEM STATED THAT THE PADS LOOKED ALMOST NEW. IN DOING RESEARCH ON THE INTERNET THIS EXACT SCENARIO SEEMS TO BE PLAYING OUT WITH 2000 - 2004 EXCURSION MODELS. OTHER OWNERS CLAIM TO HAVE THE BRAKE SERVICED AND ROTORS TURNED EVERY 15000 - 25000 MILES. IT SEEMS THAT THE ROTORS ARE NOT ADEQUATE TO HANDLE THE WEIGHT OF THE VEHICLE WITH OUT NEEDING EXCESSIVE SERVICE ON A FREQUENT BASIS. *NM

Feb 10, 2006

MY PROBLEM IS THE TRUCK HAS WARPED 4 SETS OF FRONT ROTORS IN 80,000 MILES. IT HAS YET TO EVEN WEAR THE REAR ROTORS. EACH TIME IT HAS WARPED THE ROTORS THE PADS WERE REPLACED. THE FIRST 2 SETS OF ROTORS WERE FROM FORD. I THEN PURCHASED HIGH PERFORMANCE SLOTTED ROTOR WITH SPECIAL PADS. THIS MADE NO DIFFERENCE TO THE WARPING PROBLEM. I HAVE TALKED TO OTHER OWNERS OF EXCURSIONS AND THEY ARE HAVING THE SAME PROBLEM. FORD SAYS (DEALER & FACTORY REP) THIS IS NORMAL WEAR. MY EMPLOYMENT PUTS ME ON THE ROAD APPROXIMATELY 6 TO 8 HOURS PER DAY. I HAVE OWNED A FORD BRONCO FULL SIZE, FORD F150 FULL SIZE, DODGE RAM 2500, NISSAN, PLUS SEVERAL CARS. THIS IS THE ONLY TIME THAT I HAVE EVER HAD A WARPING PROBLEM. I FEEL THE EXCURSION IS PUTTING TOO MUCH PRESSURE ON THE FRONT BRAKES AND/OR NOT MUCH ON THE REAR. THIS SEEMS TO MAKE THE TRUCK HARDER TO STOP IN QUICK STOPS - THUS MAY CAUSE ME TO HAVE AN ACCIDENT DUE TO INABILITY TO STOP IN TIME.

Jul 04, 2005

WHILE APPLYING THE BRAKE PEDAL, THE VEHICLE JERKED AND VIBRATED UNCONTROLLABLY. HOWEVER, THE DRIVER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND DROVE IT TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE DRIVER THAT THE ROTORS NEEDED TO BE REPLACED. PLEASE PROVIDE FURTHER DETAILS. *JB *BF *NM

Mar 30, 2005

+ 8 more complaints for this component

POWER TRAIN

11 complaints

VEHICLE TRANSMISSION FAILED AT 75,000- WE HAD TAKEN THE VEHICLE IN 2 SEPARATE OCCASIONS THE FIRST YEAR OF OWNERSHIP CONCERNING THE TRANSMISSION BUT WAS ADVISED NOTHING WRONG. *TR

Nov 13, 2007

BEGINNING OF 2006, I PURCHASED MY USED 2002 FORD EXPLORER. AROUND 70,000 MILES, ABOUT 9 MONTHS LATER, THE ROARING NOISE IN THE REAR WAS UNBEARABLE. I PUT ALL NEW TIRES,I PUT ALL NEW BRAKES THINKING THIS WAS CAUSING THE NOISE. FINALLY I WENT ONLINE TO FIND THE MANY, MANY COMPLAINTS ABOUT THE REAR END NOISE. I CALLED FORD CUSTOMER SERVICE AND THEY SAID THERE WAS NO RECALLS, EVEN THOUGH THERE ARE MANY COMPLAINTS ON THIS ISSUE, BECAUSE IT IS NOT CONSIDERED A SAFETY ISSUE. THEY SUGGESTED I HAVE IT DIAGNOSED AT A FORD DEALERSHIP. ON 10/20/07, I HAD THIS DIAGNOSIS DONE, AND WAS TOLD IT WAS THE REAR AXLE DIFFERENTIAL AND WAS ADVISED NOT TO DRIVE, OR DRIVE AS LITTLE AS POSSIBLE BECAUSE IT COULD CEASE UP WHILE DRIVING, AND CAN BE A SAFTEY ISSUE IF UNIT FAILS. THE COST OF THIS REPAIR, PARTS AND LABOR IS ABOUT $1200. IS FORD WAITING FOR THIS TO CEASE UP, CAUSING INJURIES OR DEATHS BEFORE THEY DEEM IT A SAFTEY ISSUE, AND RECALL THESE VEHICLES FOR REPAIR. I CANNOT AFFORD TO REPAIR MY VEHICLE AT THIS TIME AND NEED MY VEHICLE. *TR

Nov 01, 2007

WHILE ATTEMPTING TO SHIFT FROM REVERSE TO DRIVE, THE GEAR SHIFTER ON THE COLUMN BROKE IN 1/2 WHILE PASSING INTO THE NUETRAL POSITION. BROKEN PIECE IN POSSESSION. TRUCK WAS THEN STUCK IN NUETRAL WITH SHIFTER HANGING BY A WIRE. FOUND 2ND 2002 EXPLORER AT DEALER # 2 WITH GEAR SHIFTER BREAKING IN 1/2. *TR

Oct 23, 2007

I BOUGHT A USED 2002 FORD ESCAPE 2 MONTHS AGO AND IT WAS CARFAXED AND ALL AND NOTHING WAS WRONG. THREE WEEKS AGO THE ENGINE WOULD STALL OUT WHEN I STARTED THE VEHICLE OR WHEN I WAS DRIVING, I THOUGHT IT WAS BAD GAS, SO I FIXED IT. THEN IT HAPPENED AGAIN AND I THOUIGHT IT WAS THE BATTERY, SO I FIXED IT. I WAS FRUSTRATED AND WHEN IT HAPPENED AGAIN ON OCT. 3RD, 2007 IN THE MIDDLE OF A 7 LANE HIGHWAY. I WAS SCARED AND UPSET, AND I ENDED UP TAKING IT IN AGAIN! WE FOUND OUT THAT THERE IS A RECALL ON 2002 FORD ESCAPES WITH 3.0L V6 ENGINES FOR THE PCM ON DECELERATIONS BELOW 40 MPH BECAUSE OF FUEL-AIR MIXTURES BEING SENT TO THE ENGINE. IT WAS ISSUED IN APRIL OF 2004. I CALLED FORD MOTOR COMPANY, MY DEALER THAT I BOUGHT THE VEHICLE FROM, AND ANOTHER DEALER CLOSE TO ME; THEY ALL SAID THAT THERE WERE NO RECALLS ON MY ESCAPE. I LOOKED IT UP MYSELF AND THEY WERE CORRECT, BUT IF THIS RECALL WAS ALREADY FIXED THEN IT WAS OBVIOUSLY NOT FIXED CORRECTLY BECAUSE THE EXACT DEFINIATION OF THE RECALL IS WHAT IS HAPPENING WITH MY ESCAPE. MY COMPLAINT IS THAT I THINK FORD NEEDS TO ACKNOWLEDGE MY EXCEPTION AND KNOW THAT THIS IS NOT BECAUSE THE ENGINE NEEDS TO "RE-PROGRAM" ITSELF FOR A FEW WEEKS. IT IS A RECALL AND I THINK IT NEEDS TO BE FIXED FOR FREE, LIKE IT IS SUPPOSED TO BE. I DON'T LIKE TO BE IN THE MIDDLE OF A 7 LANE HIGHWAY AND LOOSE CONTROL OF MY STEERING AND EVERYTHING WITHIN MY CAR. *JB

Oct 06, 2007

PULLED 2002 FORD EXPLORER INTO COVERED SPACE AT APARTMENT COMPLEX AND PROCEEDED TO PUT THE CAR INTO PARK. WHILE ATTEMPTING TO PUT THE CAR INTO THE PARK THE GEAR SHIFT BROKE OFF FROM THE STEERING COLUMN. I COULD NOT BELIEVE WHAT HAD JUST HAPPENED. EXCESSIVE FORCE WAS NOT USED AND NEVER IN MY WILDEST DREAMS DID I EVER IMAGINE THIS TYPE OF FAILURE ON A CAR. LATER I RESEARCHED THE PROBLEM ON THE INTERNET AND FOUND THAT THIS IS A COMMON PROBLEM WITH THE 2002 FORD EXPLORER. I CAN'T START THE CAR SINCE IT IS NOT IN PARK OR NEUTRAL. HAD TO HAVE THE CAR TOWED AND ACCORDING TO THE INTERNET THE REPLACEMENT PART IS BACK ORDERED UNTIL MID NOVEMBER. SO, FORD IS OK WITH HAVING A PRODUCT ON THE ROAD THAT I CANNOT DRIVE FOR 1.5 MONTHS BECAUSE OF A BAD PART? IT APPEARS THE BAD PART IS MADE OF ALUMINUM WHICH IS SHOCKING. WILL HAVE TO GET A RENTAL FOR THE ENTIRE TIME I AM WITHOUT THE CAR. THIS KIND OF FAILURE IS UNACCEPTABLE AND THERE SHOULD BE A RECALL ON THIS PROBLEM. *TR

Oct 03, 2007

+ 6 more complaints for this component

SUSPENSION

9 complaints

2002 FORD WINDSTAR REAR AXLE PROBLEM WE WERE DRIVING ON 78E AND WERE APPROXIMATELY 30 MINUTES BEFORE ALLENTOWN. ALL OF A SUDDEN WE HEARD A CRACK, SMELLED SMOKE, AND HEARD METAL SCRAPING. THE CAR STARTED FISHTAILING AND MY HUSBAND VIRTUALLY HAD NO CONTROL OF THE CAR AS THE WINDSTAR REPEATEDLY CROSSED 2 LANES AND ALMOST HIT THE MIDDLE BARRIER AND THEN FISHTAILED TOWARD THE OTHER SIDE. LUCKILY THERE WERE NO CARS OR TRUCKS IN FRONT OR IN BACK OF US AND WE WERE AT A SLIGHT UPHILL. FINALLY, MY HUSBAND WAS ABLE TO GAIN CONTROL OF THE VAN AND PULL OVER TO THE SMALL SHOULDER WHICH WAS BARELY BIG ENOUGH TO FIT THE VAN. WE CALLED 911 AND AAA. WHILE WE WAITED ON THE SIDE, WE FEARED THAT WE COULD GET HIT IN THE EVENT THAT A TRUCK OR CAR SWERVED TO THE SIDE. WE WERE SHOCKED TO FIND OUT THAT THE REAR AXLE WAS CRACKED AND THE REAR TIRES WERE CAVED IN. MY AUTO DEALER GILBOY IN WHITEHALL OFFERED TO TOW AND REPAIR THE PROBLEM, BUT ONLY AT MY EXPENSE. FORD EXPLAINED TO ME THAT THERE WAS NO COVERAGE FOR THIS SITUATION BECAUSE THE VEHICLE IS OUTSIDE OF WARRANTY AND THERE CURRENTLY IS NO RECALL FOR THIS PROBLEM. BOTH GILBOY AND FORD TOLD ME THEY WERE NOT AWARE OF THIS PROBLEM WITH THE REAR AXLE. I HAD 3 CHILDREN IN THE CAR, 2 OF WHICH WERE MY OWN. THIS WAS THE SCARIEST MOMENT OF MY LIFE AS I FEARED WHAT POTENTIALLY COULD HAPPEN. LUCKILY, SOMEONE FROM ABOVE WAS LOOKING AFTER US BUT I FEAR THE NEXT FORD WINDSTAR OWNER MAY NOT BE SO LUCKY. PLEASE DO NOT WAIT FOR SOMEONE TO GET KILLED BEFORE TAKING ACTION. PLEASE HAVE THE PROBLEM CORRECTED AS SOON AS POSSIBLE AND ALERT ALL FORD WINDSTAR OWNER OF THE SERIOUS POTENTIAL RISK. *TR

Aug 03, 2010

WHILE DRIVING MY 2002 FORD TAURUS I EXPERIENCED THE FAILURE OF BOTH FRONT COIL SPRINGS WHICH CUT OPEN LIKE A CAN OPENER ONE FRONT TIRES AND DAMAGED THE OTHER. I HAD TO HAVE BOTH TIRES AND SPRINGS REPLACED. IF I WAS TRAVELING MORE THAN 15 MPH I FEAR I WOULD NOT BE HERE TODAY.*CN

Jan 01, 2008

ALL FOUR WHEELS BEARINGS ON A 2002 FORD EXPLORER WITH ONLY 70,000 MILES HAD TO BE REPLACED. ONE INCIDENT INCLUDED A WHEEL FALLING OFF DUE TO THE FAILURE OF THESE BEARINGS. *TR

Nov 29, 2007

Injuries: 1

FRONT STRUT SPRING BROKE FOR NO APPARENT REASON. *TR

May 29, 2007

BOTH REAR COIL SPRINGS DEFECTIVE PARTS. FORD WAS WILLING TO HELP ME WITH THIS COST OF THE REPAIR. *AK

Apr 13, 2007

+ 4 more complaints for this component

ELECTRICAL SYSTEM

8 complaints

TL*THE CONTACT OWNS A 2002 FORD EXCURSION. IN AN ATTEMPT TO DRIVE THE VEHICLE, THE CONTACT SMELLED BURNING WIRE. THE VEHICLE WAS TAKEN TO A DEALER AND THEY DISCOVERED A MELTED FUSE BOX. THE FUSE BOX WAS REPLACED, BUT THE DEALER COULD NOT EXPLAIN THE CAUSE OF THE FAILURE. THE CURRENT MILEAGE WAS 92,232 AND FAILURE MILEAGE WAS 92,230.

Jan 11, 2008

Fire: 1

TL*THE CONTACT OWNS A 2002 FORD EXCURSION. WHILE DRIVING 70 MPH, THE VEHICLE'S HORN BEGAN TO SOUND INTERMITTENTLY. THE CONTACT HAD TO PULL THE HORN PAD OUT OF POSITION. THE DEALER HAS THE VEHICLE BUT WAS UNABLE TO DETERMINE THE CAUSE OF FAILURE. THE CURRENT MILEAGE IS 200,000 AND FAILURE MILEAGE WAS 150,000. UPDATED 06/14/07.*JB

May 10, 2007

KEPT HAVING TO REPLACE FUSE #45 ON MY 2002 FORD EXCURSION LIMITED DIESEL 4X4. AFTER PUTTING INTO ANY GEAR, GO TO GIVE IT FUEL IT WOULD NT DO ANYTHING. RESEARCHED THE INTERNET AND FOUND THAT THERE WAS OTHERS WITH FORD TRUCK 1999-2003 HAVING SAME PROBLEM AND READ WHAT THEY DID TO FIX IT. APPARENTLY IN THE GEAR SHIFT, THERE ARE 3 VERY SHORT WIRES THAT WERE FRAYING DUE TO BE PINCHED. SO SINCE IT WAS NOT UNDER WARRANTY WE HAD TO HAVE THE STEERING BOX COVER REMOVED AND THERE IT WAS, THE WIRES WERE ALMOST COMPLETELY FRAYED. THEY WERE FIXED AND ANOTHER FUSE WAS INSTALLED ONLY TO FIND OUT THAT THE TRUCK WOULD NOT DO ANYTHING. HAD TO HAVE IT TOWED TO A DEALERSHIP AND SPENT $600 ON A NEW FUSE BOX SINCE THE ORIGINAL ONE WAS FRIED DUE TO THE FRAYED WIRES. I DRIVE 60 MILES ONE WAY TO WORK EVERYDAY AND HAVE 2 LITTLE GIRLS AND THIS COULD HAVE CAUSED A FIRE AND BELIEVE ME, FORD WOULD HAVE BEEN IN BIG TROUBLE. SO IF OTHERS ARE HAVING THE VERY SAME PROBLEM, WHY HAS THERE NOT BEEN A RECALL. IT HAS BEEN NOTED ON THE INTERNET IN VARIOUS PUBLIC FORUMS. COMPENSATION FOR ME AND OTHERS WITH AN ADDITION TO A RECALL WOULD BE THE SOLUTION AND GREATLY APPRECIATED BEFORE THIS CAUSES DEATHS. *JB

Jan 18, 2007

THE CPS (CRANKSHAFT POSITION SENSOR) FAILED WITH NO WARNING AT ALL. THIS IS ONE OF THOSE THINGS THAT IS NOT A MOVING PART, AND SHOULD HAVE LASTED HUNDREDS OF THOUSANDS OF MILES. I UNDERSTAND THERE HAVE BEEN A LOT OF COMPLAINTS ABOUT IT. SIGN ME ON TO THAT BANDWAGON. *NM

Dec 08, 2006

IN JUNE OF 2003, A 2002 FORD EXCURSION LIMO SUFFERED A FIRE LOSS UNDER THE HOOD. THE VEHICLE WAS PARKED WITHOUT THE ENGINE RUNNING OR POWER SWITCHES ON. IT HAD NOT BEEN USED FOR SEVERAL HOURS. WHILE AN EMPLOYEE WAS IN THE PASSENGER AREA CLEANING THE LIMO, HE NOTICED THE VEHICLE WAS ON FIRE UNDERNEATH THE HOOD. THE FIRE ORIGINATED ON THE LEFT SIDE OF THE ENGINE COMPARTMENT. DAMAGE TO WIRING AND OTHER COMBUSTIBLES WAS EXTENSIVE. NO CAUSE OF THE FIRE WAS DETERMINED. AFTER HEARING OF THE CRUISE CONTROL DEACTIVATION SWITCH RECALL, I BELIEVE THE CASUSE OF THIS FIRE COULD HAVE BEEN THE SWITCH MALFUNCTION. I KNOW THE EXCUSIONS HAVE NOT BEEN INCLUDED IN THE RECALL, HOWEVER, SINCE THEY HAVE THE SAME SWITCH AND OPERATING CHARACTERISTICS, IT IS POSSIBLE THAT THE CAUSE WAS A SWITCH FAILURE. I HAVE ALSO HEARD OF ANOTHER EXCURSION IN OUR AREA HAVING A FIRE LOSS WITH SIMILIAR CONDITIONS. *NM

Nov 16, 2005

Fire: 1

+ 3 more complaints for this component

STRUCTURE

7 complaints

LARGE PATCHES OF PAINT TOPCOAT PEELING FROM VEHICLE ROOF, ABSOLUTELY NO EVIDENCE OF PRIMER HAVING BONDED/ ADHERING TO SEPARATED TOPCOAT, PEELED PAINT IS IDENTICAL ON BOTH SIDES, OBVIOUSLY PRIMER INTENDED TO INTEGRATE TOPCOAT WITH SUBSTRATE WAS FAULTY AND NOT ACCEPTABLE.

Mar 29, 2021

THE FIBERGLASS PIECE ON THE HATCHBACK OF THE VEHICLE IS CONSTANTLY CRACKING AND FALLING OFF WHILE THE VEHICLE IS MOVING. THIS IS A ROAD AND SAFETY HAZARD, AS MY PIECE CAME OFF WHILE DRIVING 55MPH. I AM CONTINUOUSLY SEEING OTHER EXPLORERS OF THE SAME MODEL AND YEAR THAT HAVE THE SAME ISSUE. FORD NEEDS TO TAKE RESPONSIBILITY FOR THEIR DEFECTIVE PRODUCT AND CONDUCT A RECALL. FURTHERMORE, THIS FAULTY PIECE IS OFFERED AT A FORD DEALERSHIP FOR REPLACEMENT AT OVER $300! *TR

Nov 13, 2007

DOOR AJAR LIGHT COMES ON RANDOMLY, TURNING ON INTERIOR LIGHTS AND LOCKING AND UNLOCKING DOORS WHILE DRIVING. IN ADDITION TO BEING DISTRACTING, IT IS PARTICULARLY UNSAFE AT NIGHT TO SUDDENLY HAVE THE INTERIOR LIGHTS COME ON AND UNABLE TO KEEP DOORS LOCKED. FORD SAYS ISSUE IS A DOOR SENSOR, BUT CANNOT TELL WHICH ONE IS BAD. THIS USED TO HAPPEN OCCASIONALLY, NOW IT HAPPENS AT LEAST EVERY OTHER DAY. *TR

Oct 31, 2007

MY 2002 FORD EXCURSION HAD A TOTAL BRAKE FAILURE RESULTING IN A NEAR FATAL SITUATION. WHEN THE VEHICLE WAS TOWED TO THE FORD DEALERSHIP, THEY FOUND A MANUFACTURING DEFECT. THE PLASTIC WHEEL WELL LINER ON THE FRONT LEFT WHEEL WAS POSITIONED AGAINST THE METAL BRAKE LINE FROM THE ABS PUMP AND FROM THE VEHICLE MOTION THE LINER HAD WORN A HOLE IN THE METAL LINE CAUSING TOTAL FAILURE OF THE BRAKE SYSTEM. THIS IS A VERY SERIOUS DESIGN DEFECT THAT NEEDS IMMEDIATE ATTENTION. *JB

Sep 18, 2006

I HAD TAILGATE WINDOW REPLACED DUE TO A "RECALL" WHEN WE PICKED IT UP TODAY, FROM THE DEALERSHIP- FORD OTTAWA IL THE REAR TAILGATE( NEXT TO THE FORD OVAL ) WAS CRACKED 8 INCHS. THE DEALERSHIP SWEARS THAT THIS WAS THERE WHEN WE BROUGHT IN THE TRUCK AND REFUSES TO ADMITT FAULT. T HIS TRUCK HAD NO CRACK BEFORE IT WENT IN FOR THE FIX. *AK

Feb 18, 2005

+ 2 more complaints for this component

ENGINE

6 complaints

TL* THE CONTACT OWNS A 2002 FORD EXCURSION. THE CONTACT STATED THAT EACH TIME SHE DROVE THE VEHICLE, IT STALLED WITHOUT WARNING. AFTER THE FAILURES, ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND WAITED A MINUTE OR MORE TO RESTART THE VEHICLE. SOMETIMES, IT TOOK UP TO FOUR ATTEMPTS BEFORE THE VEHICLE WOULD RESTART. WHEN THE VEHICLE WAS RESTARTED, IT HESITATED TO MOVE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED, BUT THE TECHNICIAN COULD NOT FIND A FAILURE CODE. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 07V553000 (ENGINE AND ENGINE COOLING). NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 210,000.

Sep 05, 2019

I HAVE A 2002 FORD EXCURSIONS AND 2 TIME SPARK PLUG EJECTION FROM THE MOTOR.

Aug 21, 2016

I STARTED MY TRUCK AFTER SITTING FOR 36 HOURS AND WHAT SOUNDED LIKE BAD EXHAUST LEAK ..AFTER BEING CHECKED OUT BY MECHANIC FOUND THAT A SPARK PLUG AND COIL HAS BEEN SPIT OUT OF MOTOR ..I HAD THEM REPACE SPARK PLUG AND COIL ON TOP WHICH REPAIRED THE PROBLEM ..TODAY I WAS DRIVING TO TOWN 10 MILES AND AFTER STOPPI G TO GET GAS THE NOISE STARTED AGAIN !

Jan 17, 2016

TL* THE CONTACT OWNS A 2002 FORD EXCURSION. THE CONTACT STATED THAT THE VEHICLE BLEW THE NUMBER SIX SPARK PLUG OUT OF THE ENGINE. THE SPARK WAS REPLACED BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

Nov 14, 2013

ACCELERATING FROM A STOP, A SPARK PLUG EJECTED FROM THE CYLINDER HEAD. *TR

May 11, 2013

+ 1 more complaint for this component

STEERING

5 complaints

WHILE BACKING THE VEHICLE I FELT A POP AND THEN THERE WAS NO STEERING CONTROL. I LOOKED UNDER THE VEHICLE AND FOUND THAT THE TIE ROD CONNECTION TO THE PITMAN ARM HAD SNAPPED.

Jan 15, 2018

Crash: 1

TL*THE CONTACT OWNS A 2002 FORD EXCURSION. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE VEERED TO THE RIGHT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER AND THEY STATED THAT THE STEERING CONTROL ARM DETACHED FROM THE FRAME. THE CURRENT AND FAILURE MILEAGES WERE 95,000.

May 15, 2008

I PUT MY KEY IN, TURNED IT ON AND WENT TO SHIFT IN TO DRIVE AND THE SHIFTER CAME RIGHT OUT OF THE STEERING COLUMN. THE VEHICLE WAS IN BETWEEN GEARS.*CN

Jan 02, 2008

AT LOW SPEEDS OR WHEN STOPPED WITH THE BRAKES APPLIED, THE STREERING CAPABILITIES ARE EXTREMELY LIMITED OR NON EXISTANT. (IN OTHER WORDS, I CAN'T TURN THE STEERING WHEEL UNDER THESE CONDITIONS) AND IT HAPPENS REGULARLY - EVERYDAY!!! *JB

Aug 17, 2004

WHEN BRAKES ARE APPLIED AND VEHICLE HAS STOPPED, DRIVER IS UNABLE TO TURN STEERING WHEEL, CONSUMER CONTACTED DEALER AND WAS INFORMED THAT IT WAS NORMAL.*AK. CONSUMER STATED IT IS VERY HARD TO TURN WHEEL, IT FEELS LIKE THE STEERING IS BINDING, WHEEL CAN NOT BE TURNED MORE THAN 1/4 TURN RIGHT OR LEFT WHEN BRAKE IS ON AND VEHICLE IS STOPPED. *JB

Feb 25, 2002

AIR BAGS

5 complaints

2002 EXPLORER XLT PURCHASED 1/03 WITH 37,995 MILES. NOW ONLY 39,996 I AM DISABLED AND DON'T DRIVE MUCH. HAD VEHICLE IN DUE TO WARRANTY OVER 11/26/07 TO CHECK THINGS OVER. WHEN I PICKED UP CAR AIR BAG WARNING LIGHT FLASHING. THOUGH IT WAS DUE TO THEIR WORK BECAUSE IT STOPPED. NEXT TIME USED VEHICLE LIGHT FLASHING THEN STAYED ON PERMANENTLY. TOOK TO DEALERSHIP AND THEY CLAIM IT THROWS A CODE #B2292, THEY ALSO SAID A BULLETIN OUT FROM FORD ON THIS #TSB03-11-03 ISSUED TO ALL MECHANICS - THAT THE PRETENSIONER SAFETY HARNESS BOTH NEED TO BE REPLACED (DEFECT). I ADVISED THEM I WILL DISPUTE THIS DUE TO THE FACT THEY ALSO STATED FORD MAY BE DOING A RECALL. I CLAIM VEHICLE FINE TILL THEY WORKED ON IT. PART COMES IN TOMORROW, THEY SAY IT SHOULD BE READY IN A FEW HOURS, AND COST IS AROUND $295.. PLUS TAXES. ALSO HAD TO HAVE A REBUILT TRANY DONE LAST YR. ON THE AIR BAG LIGHT - I READ ALL THESE COMPLAINTS AND I AM SHOCKED THAT FORD HAS NOT ISSUED A RECALL. THIS IS NUTS. WHAT IS SCARY IS ALL THE FIRE REPORTS. *TR

Dec 04, 2007

2002 EXPLORER AIR BAG LIGHT STAYS LIT CAME ON AND NEVER WENT OFF WAS WONDERING IF THERE'S A RECALL TO HAVE FORD FIX THERE MISTAKE. *TR

Aug 04, 2007

I PURCHASED A 2002 FORD WINDSTAR 4 DOOR VAN, AND UPON IMPACT OF CRASHMY FRONT AIRBAGS DID NOT DEPLOY. THIS IMPACT WAS AT 50-55MPH. I WAS TOLD THE REASON MY AIRBAGS DID NOT DEPLOY WAS DUE TO MY SEATBELT LOCK WHICH BROKE FROM THE IMPACT. ALSO NOW MY TRANSMISSION IS STALLING AFTER THE REPAIRS WERE MADE BUT THEY SAY NO RECALLS HAVE BEEN MADE ON THIS PROBLEM EITHER, BUT ACCORDING TO MY INSURANCE COMPANY IT IS A PROBLEM NOT ONLY WITH MY VEHICLE BUT SEVERAL OTHER PEOPLE HAVE REPORTED TOO.

Mar 24, 2005

Crash: 1

Injuries: 1

THE SUV TRUCK WAS INVOLVED IN A T-BONE COLLISION OF 55 MPH AND NEITHER FRONTAL AIR BAGS DEPLOYED. NO ONE WAS TRANSPORTED TO THE LOCAL HOSPITAL, BUT THE DRIVER AND PASSENGER SUSTAINED MINOR INJURIES AND THE TRUCK WAS TOTALED BY THE INSURANCE COMPANY. THE DEALER WAS NOTIFIED. *JB

Mar 07, 2005

Crash: 1

Injuries: 2

FRONT CRASH AT 55 MPH, NEITHER AIRBAG DEPLOYED. NO INJURIES, DAMAGE TO VEHICLE UNKNOWN AT THIS TIME.*AK CONSUMER STATED THAT ONE PERSON FROM THE OTHER VEHICLE WAS INJURED. *YH

Jul 16, 2002

Crash: 1

Injuries: 1

VISIBILITY

5 complaints

WE RECIEVED A RECALL NOTICE ON TWO OF OUR FORD EXPLORERS. IT WAS CONCERNING THE GLASS IN THE LIFT GATE. THE RECALL STATED THAT THE GLASS COULD FALL OUT AND INJURE THE PERSON OPENNING THE WINDOW. WE HAD THE RECALL DONE ON TWO OF OUR VEHICLES. ABOUT 90 DAYS AFTER WE HAD THE VEHICLE REPAIRED THE GLASS DID FALL OUT ON ONE OF OUR DETECTIVES. WE HAD THE WINDOW FIXED AND FORD CHARGED US 1029.67 FOR THE REPAIR. OUR CONCERN IS TWO FOLD. OBVIOUSLY THE ORIGINAL PROBLEM STILL PERSIST AND THE SAFTY ISSUE IS A FACTOR. ALSO WE FEEL THAT FORD SHOULD KNOW THAT THE PROBLEM IS STILL PRESENT AND STAND BEHIND THE REPAIR AND FIGURE OUT ANOTHER FIX. I HAVE GOTTEN NO WHERE WITH FORD LOCALLY OR AT THEIR CUSTOMER RELATIONS CENTER

Jun 09, 2005

CONTACT STATES: 2002 FORD EXCURSION SERIOUS DESIGN DEFECT IN REAR HATCH DOOR SYSTEM. IF BOTTOM DOORS ARE SHUT AFTER HATCH IS LOWERED,HATCH DOWN FIRST AND THEN SHUT THE DOOR VERY LIGHTLY THE REAR WINDOW SHATTERED AND CRASHED TO THE GROUND. NO WARNING STICKER, BUT THERE WAS DIRECTIONS IN THE OWNER'S MANUAL. WENT TO FORD DEALER AND DID NOT GET ANY RESULTS.*AK

May 03, 2005

Injuries: 1

THE REAR GLASS OF MY FORD EXPLORER XLT 2002 "EXPLODE" WHEN THE GLASS WAS ATTEMPT TO BE CLOSED. PIECES OF GLASS TRAVELED ABOUT 10 FEET FROM THE ORIGIN. NO ONE WAS INJURED. THE GLASS WAS COMPLETELY BROKEN WITHOUT AN APPARENT REASON. NOW I CAN NOT USE MY CAR DUE TO THE BROKENGLASS. A REPORT WAS FILLED WITH THE LOCAL POLICE IN ORDER TO MAKE A REPORT TO THE CAR INSURER. A NEW GLASS WILL BE BOUGHT AND THE PRICE IS ABOUT $1300 AND THE HALF REAR DOOR NEED TO BE PAINTED AT ABOUT $150 USD.*AK

Jan 30, 2005

WHEN CLOSING THE BACK HATCH THE TAILGATE GLASS SHATTERED WITHOUT WARNING. NO INJURIES REPORTED. THE DEALER WAS NOTIFIED. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB

Dec 28, 2004

CONSUMER STATES THE PASSENGER WINDSHIELD BROKE TWICE. WITH OUT ANY REASON. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION.. TS

Nov 15, 2002

SEAT BELTS

3 complaints

COMPLAINT RECEIVED VIA E-MAIL. IN OUR TRUCK, THE LEFT REAR SEAT BELT RETRACTOR BOLT LOOSENED AND DETACHED OF ITS OWN ACCORD WHILE BUCKLING CHILD IN BOOSTER SEAT. CAR WAS DRIVEN DIRECTLY TO DEALER FOR INSPECTION. SERVICE MANAGER VERIFIED MECHANISM HAD NOT BEEN ALTERED. ORIGINAL LOCK-TIGHT HAD NOT HELD BOLT, PERHAPS NOT ENOUGH LOCK-TIGHT APPLIED. HE APPLIED MORE LOCK-TIGHT AND RE-BOLTED SEAT BELT RETRACTOR. SEEMED TO BE HOLDING UP FINE. HOW MANY OTHER BOLTS WERE LEFT NOT TIGHTENED ON UNSUSPECTED EXCURSIONS, AND WERE VULNERABLE TO DETACHING WITH EVENTUAL USE OR IN AN ACCIDENT? IT WAS DREADFUL TO THINK THAT JUST MINUTES BEFORE DETACHING.*AK

Feb 01, 2005

MY HUSBAND WAS BUCKLING OUR 3 YEAR OLD IN HER CAR SEAT IN OUR 2002 EXCURSION AND THE SEAT BELT DETACHED FROM THE FRAME OF THE CAR. LEFT 2ND SEAT: SEAT BELT BOLT (LOCATION-RETRACTOR ATTACHED AT FRAME) WAS EITHER NOT PROPERLY TIGHTENED, LOCKED TIGHT IMPROPERLY APPLIED OR NUT IS ILL-FITTING CAUSING NUT TO SEPARATE FROM BOLT, POSSIBLY RELATED TO PIVOTING RETRACTOR DESIGN. SEAT BELT DETACHED AT RETRACTOR AND BECAME UNUSABLE. FORTUNATELY DISCOVERED WHILE CAR PARKED AND BUCKLING CHILD INTO BOOSTER SEAT. IF ACCIDENT WOULD HAVE OCCURRED PRIOR, SEAT BELT WOULD HAVE SEPARATED AND FAILED, AND CHILD WOULD HAVE BEEN INJURED OR KILLED! LOCKTIGHT WAS RE-APPLIED AND NUT WAS RE-ATTACHED TO BOLT AT PROPER TORQUE. *JB

Nov 07, 2004

A CHILD WAS ABLE TO RELEASE THE SEAT BELT LATCH PLATE FROM BUCKLE MECHANISM. THE BUCKLE RETRACTED TOO QUICKLY TO BE GRABBED BY OWNER OF VEHICLE, AND BECAME LOST/STUCK IN THE RETRACTOR, AND WAS HIDDEN. *AK

Oct 27, 2003

WHEELS

2 complaints

HAD A B F GOODRICH LT315/75R16D ALL TERRAIN KO, DOT: BFAUHX111211, FRONT LEFT TIRE EXPLODE WITHOUT ANY WARNING, WAS DRIVING NORTH ON HIGHWAY 65, ABOUT 16 MILES SOUTH OF BRANSON, MO. I WAS TRAVELING AROUND 65 MPH IN THE RIGHT HAND LANE ON A CLEAR DRY DAY WITH MINIMAL TRAFFIC. THE TIRES WERE PURCHASED ON 4-23-11, SAM'S CLUB #6361, VEHICLE HAD 91,461 MILES. THE INCIDENT HAPPENED ON 5-8-18, THE VEHICLE HAD 136,896 MILES. (45,435 MILES). WHEN THE TIRE EXPLODED IT SEVERED THE FRONT LEFT BRAKE LINE RESULTING IN THE LOSS OF CONTROL OF THE VEHICLE, CAUSING MAJOR DAMAGE TO THE VEHICLE, RESULTING IN THE VEHICLE BEING TOTALED.

May 25, 2018

Crash: 1

AT 50,000 MILES, ABOUT ONE YEAR AGOTHERE WAS A LOAD SCREECHING SOUND COMING FROM THE FRONT END OF MY VEHICLE AND THE STEERING BEGAN TO FAIL AND THE CAR BEGAN TO WEAVE. I WAS DRIVING APPROXIMATELY 70 MPH ON HIGHWAY 93 30 MILES NORTH OF WICKENBURG, AZ. BY THE TIME I GOT MY CAR STOPPED THE LEFT FRONT WHEEL WAS SMOKING AND EXTREMELY HOT. I HAD THE VEHICLE TOWED TO SANDERSON FORD AND HAD TO REPLACE THE AXLE SPINDLE, WHEEL BEARING, HUB AND WHEEL. FORD TOLD ME THIS WAS NOT UNDER ANY WARRANTY OR RECALL. I HAVE MY VEHICLE AGAIN AT SANDERSON FORD IN GLENDALE, AZ WITH A FRONT END NOISE AND I FIND THAT THE SAME PROBLEM IS NOW ON THE RIGHT WHEEL AND EVERYTHING NEEDS TO BE REPLACED DUE TO A BAD BEARING AND SCORED SPINDLE. CONCIDENTALLY ONE OF MY CUSTOMERS CAME IN WHO HAS A 2002 FORD F-350 AND WHEN I TOLD HIM ABOUT MY PROBLEM HE ADVISED THAT HE HAS HAD THE SAME PROBLEM ON HIS VEHICLE. HIS NAME IS [XXX] AT [XXX], IF YOU WISH TO VERIFY THIS. I FEEL THIS IS AN EXTREMELY SERIOUS CONDITION AS THE LIKELIHOOD IS HIGH THAT THE WHEEL COULD COME OFF AND CAUSE A SERIOUS ACCIDENT RESULTING IN DEATH OR INJURY.*AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Apr 21, 2004

SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROL

2 complaints

ABS AND BRAKE LIGHTS HAS CONTINUED TO BE ON AND CRUISE CONTROL HAS STOPPED WORKING. *TR

May 22, 2009

VEHICLE WAS BACKED INTO DRIVEWAY, PARKED WITH ENGINE OFF. DRIVER INTENDED TO RELOCATE VEHICLE ABOUT 6 FEET FORWARD, NEVER ENTER STREET. DRIVER STARTED ENGINE, AND WITH RIGHT FOOT ON BRAKE PEDAL PLACED TRANSMISSION IN DRIVE. DRIVER RELEASED BRAKE PEDAL AND ALLOWED VEHICLE TO MOVE FORWARD TO INTENDED PARKING SPOT WHERE HE APPLIED THE BRAKES WITH THE RIGHT FOOT. THE VEHICLE DID NOT STOP, DRIVER PLACED BOTH FEET ON THE BRAKE PEDAL BUT VEHICLE STILL WOULD NOT STOP, ROLLED INTO THE STREET AND STRUCK A PASSING VEHICLE. VEHICLE WAS TOWED TO DEALER, BUT DEALER COULD NOT FIND ANYTHING WRONG. FORD CONSUMER APPEALS BOARD WAS CONTACTED, BUT AGREED WITH THE DEALER. VEHICLE OWNER CONTACTED A PRIVATE MECHANIC AND WAS TOLD THAT THE MOST LIKELY FAILURE THAT COULD CAUSE THE SYMPTOMS EXPERIENCED WAS THE POWER BOOSTER UNIT. VEHICLE WAS TOWED TO INSURANCE COMPANY LOT WHERE IT WILL BE EXAMINED FOR POSSIBLE SUBROGATION WITH THE MANUFACTURER. OWNER HAS PICTURES OF THE DRIVEWAY AND SIDEWALK SHOWING TIRE MARKS LEADING RIGHT TO THE CRASH SITE.*AK

Jul 11, 2002

Crash: 1

INTERIOR LIGHTING

2 complaints

THE DOME LIGHT ON THE 2002 FORD ESCAPE 3.0L CAUSED BURNING ON THE SUNROOF SLIDING COVER WHEN THE COVER WAS OPENED. THIS HAS THE POTENTIAL TO STARTING A FIRE, ALTHOUGH NOW THEREWAS ONLY A SLOW BURN. *AK

Jun 20, 2007

Fire: 1

INTERIOR LIGHTS WILL NOT GO OUT. THIS STARTED HAPPENING OUT OF NOWHERE ONE DAY. IT IS A SERIOUS SAFETY ISSUE FOR NIGHT DRIVING. I WAS TOLD IT NEEDS AN INSTRUMENT CLUSTER PANEL AND DOOR LATCH WITH ESTIMATED COST OF OVER $700.00. FORD SAID IT'S NOT UNDER WARRANTY. THIS VEHICLE WAS PURCHASED NEW. I SUSPECT THIS IS A DEFECT IN MANY EXCURSIONS. I HAVE BEEN DRIVING 38 YEARS AND HAVE NEVER EXPERIENCED OR HEARD OF A PROBLEM OF THIS NATURE. THIS IS NOT A WEAR AND TEAR ISSUE. I BELIEVE IT IS A DEFECTIVE PART. ALSO, POWER SEAT ON DRIVERS SIDE HAS NOW STOPPED WORKING.*AK

Nov 19, 2004

SUSPENSION,TIRES

2 complaints

I PURCHASED A 2002 FORD TAURUS SES ON JULY 31,2005. HOWEVER I HAVE BEEN EXPERIENCING A LOUD SOUND WHEN DRIVING LIKE THE WHEEL IS WOBBLING, AND THIS CAUSES THE CAR TO DRIFT SUDDENLY ALMOST CAUSING A ACCIDENT. I'VE BEEN ALSO EXPERIENCING A BURNING SMELL COMING FROM THE VENTS IN THE VEHICLES WHEN THE HEAT WAS NOT IN USE. *JB

Aug 24, 2006

WHILE DRIVING 30 MPH THE CONSUMER LOST CONTROL OF THE VEHICLE AND ENDED UP IN A DITCH. THE CONSUMER STATED THAT THE VEHICLES TIRES LOSE AIR PREMATURELY. THE CAUSE HAS YET TO BE DETERMINED. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM

May 25, 2004

FUEL SYSTEM, GASOLINE

2 complaints

IN MID APRIL 2005, AS I WAS DRIVING MY 2002 FORD EXPLORER HOME (HAD@32,000 MILES), THE CAR JUST DIED WITHIN 2 SECONDS. NO WARNING AT ALL. I LOST ALL POWER, THE STEERING WHEEL TIGHTENED AND THAT WAS IT. FORD TOWED THE CAR (AS IT WAS STILL UNDER WARRANTY) AND SAID THAT THE FUEL PUMP WENT AND THAT CAR SHOULD NOT HAVE EVEN STARTED FOR ME. THANK GOD MY 3 YOUNG CHILDREN WERE NOT IN THE CAR WITH ME AND THAT I WASN"T HIT FROM BEHIND. AFTER THEY "FIXED " THE CAR AND AFTER WE PAID $600 FOR A 30,000 MILE MAINTENANCE, 6 WEEKS LATER THE SAME THING HAPPPENS TO MY HUSBAND. HE'D JUST DRIVING ALONG, THE CAR LOSES POWER WITHIN SECONDS AND COMPLETELY DIES WITHOUT ANY WARNING OR EVEN ANY TIME TO PULL OVER TO THE SIDE OF THE ROAD!!! (THE CAR NOW HAS 33,500 MILES). IT IS CURRENTL STILL AT THE DEALERSHIP BEING "FIXED". EE FEEL LIKE WE'VE ESCAPED SERIOUS ACCIDENTS TWICE NOW, AS WE COULD HAVE SO EASILY BEEN HIT FROM BEHIND BOTH TIMES. NEEDLESS TO SAY, WE WILL NEVER PURCHASE ANOTHER FORD AGAIN.

Jun 08, 2005

Crash: 1

Fire: 1

PROBLEMS WITH FUEL INJECTORS CAUSED VEHICLE FIRE.*MR THE CONSUMER STATED HE WAS SERVICING THE R.V WHEN ALL OF A SUDDEN THERE WAS A SOUND UNDER THE ENGINE COVER AND THE VEHICLE WAS ON FIRE. IT WAS DETERMINED THE FUEL INJECTORS WERE LEAKING. (CHATEAU MOTORHOME ON A FORD CHASSIS) *JB

Oct 01, 2003

Fire: 1

EQUIPMENT

2 complaints

CONSUMER STATES THAT IT TOOK NATIONAL BUS AND SALES THREE MONTHS AFTER THE FIRST DELIVERY TO GET THE WHEELCHAIR FLOOR TIE DOWNS TO PASS INSPECTION, REAR HEATER WAS IN THE WRONG PLACE FOR ONE OF THE VANS AND THE TIE DOWNS WERE OF THE WRONG TYPE, CONSUMER ALSO STATES THAT A NEW TRACK WAS INSTALLED, HOWEVER IT WAS NOT RECESSED. *SLC

Jun 10, 2002

CONSUMER STATES THAT IT TOOK NATIONAL BUS AND SALES THREE MONTHS AFTER THE FIRST DELIVERY TO GET THE WHEELCHAIR FLOOR TIE DOWNS TO PASS INSPECTION, REAR HEATER WAS IN THE WRONG PLACE FOR ONE OF THE VANS AND THE TIE DOWNS WERE OF THE WRONG TYPE, CONSUMER ALSO STATES THAT A NEW TRACK WAS INSTALLED, HOWEVER IT WAS NOT RECESSED. THESE ARE FORD VANS USED TO TRANSPORT ELDERLY AND DISABLED PERSONS. *SLC

Jun 10, 2002

SUSPENSION,POWER TRAIN

1 complaint

As I was driving the transfer case and drive shaft dropped out of truck. Broken bolts and no warning.

Sep 26, 2023

POWER TRAIN,ELECTRICAL SYSTEM

1 complaint

WAS DRIVING ON HIGHWAY AND VEHICLE ALL OF A SUDDEN LOST POWER KEPT PRESSING THE GAS PEDAL AND IT WOULDN'T GO AS FELT LIKE YOU WANTED TO TURN OFF IT WOULD STALL WE HAVE CHECKED EVERYTHING IN THE TRUCK ENGINE EVERYTHING AND EVERYTHING SEEMS GOOD TRANSMISSION DOES NOT HAVE ANY METAL SHAVINGS I DID NOTICE THAT FOR SOME REASON THE ELECTRICAL PANEL HAVE MELTED IT WAS ALL COMPLETELY MELTED AND THEY BELIEVE THAT THE TRANSMISSION IS ALSO MELTED AND STUCK TOGETHER I'M NOT SURE BECAUSE WE STILL HAVEN'T I MEAN TRANSMISSION HAS NO SIGNS THAT SOMETHING WRONG WITH IT I THINK THIS IS VERY THING I THINK THIS IS VERY DANGEROUS FOR A VEHICLE TO JUST STOP IN THE MIDDLE OF THE FREEWAY AND IMAGINE IF THEY WOULD HAVE BEEN TRAFFIC THANK GOD THAT THERE WASN'T THAT NOBODY WAS RIGHT BEHIND ME CUZ THE TRUCK JUST STOPPED AND IT WAS NOT GOING

Mar 28, 2018

SERVICE BRAKES

1 complaint

TL* THE CONTACT OWNS A 2002 FORD EXCURSION. THE CONTACT STATED THAT WHILE TRAVELING 55 MPH AND APPLYING THE BRAKES, THERE WAS AN ABNORMAL NOISE HEARD FROM THE BRAKING SYSTEM. THE BRAKE PEDAL BECAME STUCK AND THE VEHICLE WOULD NOT SLOW DOWN. THE CONTACT CONTINUED TO PUMP THE BRAKES AND WAS ABLE TO COAST TO A STOP. THE CONTACT LATER PARKED THE VEHICLE AND NOTICED THAT A FIRE HAD STARTED FROM UNDER THE VEHICLE. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE HOWEVER, THE TRANSMISSION AND CENTRAL COMPUTER WAS DESTROYED. THE VEHICLE WAS TOWED TO A DEALER WHERE THE TRANSMISSION COMPUTER MODULE, TRANSMISSION AND THE BRAKE BOOSTER WAS REPLACED. THE DEALER ADVISED THAT THE BRAKE BOOSTER LEAKED ONTO THE TRANSMISSION AND THE FRONT DRIVE SHAFT, CAUSING THE VEHICLE TO CATCH ON FIRE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER THREE WEEKS PRIOR TO FIRE AND THERE WAS NO INDICATION OF A POTENTIAL FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE CURRENT MILEAGE WAS 190,000.

Feb 08, 2013

Fire: 1

FUEL SYSTEM, DIESEL

1 complaint

ENGINE PERFORMANCE SUDDENLY BECAME ERRATIC AND VERY ROUGH RUNNING. IMMEDIATELY TURNED AROUND AND WENT HOME/ HAD TOWED TO FORD DEALER. DEALERSHIP RAN $250 DIAGNOSTIC TEST BUT CAME BACK CLEAN. I WAS DIRECTED TO CHANGE ENGINE OIL AS AIR MIGHT HAVE GOTTEN INTO THE FUEL INJECTION LUBING SYSTEM ALONG WITH CHANGING THE FUEL FILTER. ON PERFORMANCE OF FUEL FILTER REPLACEMENT, TECHNICIAN DIRECTED MY ATTENTION TO WHAT APPEARED TO BE SMALL PIECES OF METAL TRAPPED IN AND ON TOP OF FILTER ELEMENT. MECHANIC SAID THIS IS VERY COMMON PROBLEM WITH METAL THE RESULT OF DELAMINATION OF THE INNER LINING OF THE FUEL TANK IN FORD DIESELS. INTERNET RESEARCH REVEALS MANY MANY COMPLAINTS TO BOTH FORD AND NHTSA OVER THIS ISSUE. THIS CREATES A VERY DANGEROUS SITUATION DUE TO LOSS OF POWER STEERING, BRAKES, AND TRAILER BRAKES WHICH COULD EASILY RESULT IN LOSS OF LIVES. I HAVE COMPLAINED TO FORD AND MY COMPLAINT HAS BEEN DULY NOTED AND REGISTERED. *TR

Apr 02, 2012

UNKNOWN OR OTHER

1 complaint

THE PROBLEM WITH THE VEHICLE IS THAT IT IS NOT PROPERLY INSURED. THE LIMOUSINE OPERATOR DBA AMOR LIMOUSINE SERVICE) WORKS IN OHIO AND KENTUCKY. THE OPERATOR DOES NOT CARRY THE REQUIRED $5 MILLION AUTO LIABILITY COVERAGE. THE OPERATOR DOES NOT PROPERLY FILE WITH DOT FOR HIS PUBLIC LIVERY BUSINESS.

Mar 15, 2011

TRAILER HITCHES

1 complaint

2002 FORD EXCURSION, THE HITCH ON THE VEHICLE BROKE, CAUSING IT TO JACK KNIFE, GO OFF THE RIGHT SIDE OF THE ROADWAY AND STRIKE THE MEDIAN WALL. *BF (OHIO TRAFFIC CRASH REPORT # 10-0368-91)*JB

Jul 26, 2010

Crash: 1

SERVICE BRAKES, HYDRAULIC,FUEL SYSTEM, GASOLINE

1 complaint

I OWN A 2002 EXCURSION. NEVER IN WATER OR AN ACCIDENT.85,000 MILES ONLY SERVICED BY FORD,LINCOLN DEALERSHIPS. LOST 'BRAKES'. BRAKES WENT TO THE FLOOR. IT TURNS OUT ALL THE BRAKE FLUID LINES (NOT THE HOSES) AND THE FUEL LINE IS 'ROTTED' OUT. CALLED FORD, CASE#[XXX] . DECLINED TO DO ANYTHING BECAUSE VEHICLE OUT OF 6 YEAR WARRANTY. DEALERSHIP SAID 'THIS NEVER SHOULD HAVE HAPPENED'. WE NEED HELP, COST OF REPLACING ALL CLOSE TO $2000.I AM THE ORIGINAL OWNER. CAN YOU HELP? WE HAVE A 2001 FORD VAN, 175,000 MILES. ALL THE LINES ARE LIKE BRAND NEW. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Jul 14, 2010

ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE

1 complaint

TL*THE CONTACT OWNS A 2002 FORD EXCURSION. THE CONTACT STATED THAT AFTER OPENING THE HOOD THERE WAS GASOLINE FUMES COMING FROM THE ENGINE AND FUEL WAS SPRAYING ALL OVER THE ENGINE. THE FUEL CONTINUED TO SPRAY THROUGHOUT THE ENGINE WHILE THE VEHICLE WAS ON; HOWEVER, WHEN THE VEHICLE WAS TURNED OFF THERE WAS A PUDDLE OF FUEL UNDER IT. THE DEALER OBSERVED THE FUEL LEAK WHILE PERFORMING AN ADDITIONAL RECALL REPAIR AND REFUSED TO ADDRESS OR REPAIR THE FUEL LEAK UNLESS THE CONTACT PAID $200 FOR THE REPAIR. THE MANUFACTURER STATED THAT THE FUEL LEAK WAS NOT A PART OF THE RECALL. THERE WAS ROUTINE MAINTENANCE PERFORMED ON THE VEHICLE PRIOR TO THE FAILURE. THE FAILURE MILEAGE WAS 40,000.

Feb 12, 2010

ELECTRICAL SYSTEM,VISIBILITY,LATCHES/LOCKS/LINKAGES,EQUIPMENT

1 complaint

I HAVE SEVERAL ISSUES, BOTH BACK DOOR WINDOWS HAVE FALLEN OFF TRACK AND WON'T STAY UP. THIS HAPPENED IN SEPTEMBER OF 07 AND A FEW MONTHS LATER THE SECOND REAR WINDOW DID THE SAME. I HAVE TO USE CLEAR PACKAGING TAPE TO HOLD THEM UP. THE KEY TO THE IGNITION WILL NOT TURN UNLESS I USE SOMETHING WITH A HARD END AND TAP IT SEVERAL TIMES. WHEN THE IGNITION PROBLEM FIRST HAPPENED IN SEPTEMBER OF 2006 I CALLED FORD ROAD SIDE SERVICE AND THEY RECOMMENDED TAPPING THE KEY SEVERAL TIMES AND SAID THEY HAD A GROWING COMPLAINT OF THIS. MY TRUNK LOCK LATCH OFTEN GETS STUCK TOO. JAN OF 2003 THE RADIO SHORTS IN AND OUT, I NEVER KNOW IF IT'S GOING TO STAY ON. LASTLY THE PASSENGER REAR DOOR LOOK DOESN'T LATCH, I THINK THIS HAPPENED IN LATE 2003 OR EARLY 2004. *TR

Jul 23, 2008

VEHICLE SPEED CONTROL,EQUIPMENT

1 complaint

SEE MY ENTIRE STORY AT THE WEBSITE I POSTED WWW.CHASEFUSION.COM/BOYCOTTFORD THERE IS ALSO A VIDEO I MADE ON THERE WITH MY STORY. MY TRUCK STARTED SMOKING, THE HARNESSES ARE BURNED UP OVER $4000 IN DAMAGES, BUT THIS IS NOT THE FIRST ONE!! THE PICTURES OF MY FIRST FORD FIRE ARE POSTED ON THIS WEBSITE WITH THIS NEW STORY TOO! I HAVE CREATED A VIRAL VIDEO EMAIL CAMPAIGN TO WARN OTHERS OF THE PROBLEM...THAT VIDEO IS VIEWABLE, AND ABLE TO BE FORWARDED FROM THE WEBSITE I CREATE. *TR

Jul 15, 2008

Fire: 1

STEERING,VEHICLE SPEED CONTROL

1 complaint

CRUISE CONTROL WOULD NOT ENGAGE. ICON ON DASH JUST FLASHED WHEN" SET "WAS DEPRESSED. I TRIED ALL CRUISE SWITCHES TO VERIFY IF IT WAS A STUCK SWITCH. PRESSING CRUISE" ON "AND "COAST" SWITCHES ON STEERING WHEEL CAUSES HORN TO SOUND. DEALER SAID THE BRAKE SWITCH WAS THE CAUSE DUE TO A MISSING GROUND BUSS. THE VEHICLE USES GROUND SWITCHING SO THE HORN SHOULD BE ON ALL THE TIME. THE HORN STILL SOUNDS WHEN SWITCHES ARE DEPRESSED. I FEEL CAUSE IS IN THE STEERING WHEEL HUB AND AM CONCERNED THIS CAN EFFECT THE AIR BAG DEPLOYMENT. *TR

Jan 14, 2008

SUSPENSION,AIR BAGS

1 complaint

I AM AN OWNER OF A 2002 FORD EXPLORER 2WD. AT THE BEGINNING OF OCTOBER THE VEHICLE STARTING MAKING A HORRIBLE NOISE. THE LOUD NOISE WAS COMING FROM THE REAR PASSENGER WHEEL. COME TO FIND OUT, THIS IS A MAJOR WHEEL BEARING ISSUE. I HAVE RECENTLY GOTTEN ONLINE AND DISCOVERED HOW MANY OTHER PEOPLE ARE ALSO HAVING THE SAME ISSUE. WHAT CAN WE DO TO GET THE FORD COMPANY TO BE HELD RESPONSIBLE FOR THIS VERY DANGEROUS DEFECT IN THEIR PRODUCT THAT YOU ARE SUPPOSED TO TRUST NOT ONLY YOUR LIFE BUT THE LIVES OF ALL YOUR PASSENGERS. HOW CAN COMPANIES CONTINUE TO SELL THEIR UNSAFE VEHICLES TO THE PUBLIC. IT IS ENOUGH TO HAVE TO WORRY ABOUT GETTING MY 1 YEAR OLD TO AND FROM HER NANA'S WITHOUT HAVING TO WORRY ABOUT GETTING HIT BY SOMEONE, BUT TO WORRY THAT ANY MOMENT YOUR VEHICLE CAN CAUSE A MAJOR ACCIDENT WITHOUT YOU EVEN BEING AT FAULT BECAUSE OF FAULTY PARTS. PLEASE, CAN SOMEONE WITH ANY KIND OF DECENCY DO SOMETHING TO GET THIS COMPANY TO RECALL EVERY VEHICLE WITH FAULTY PARTS. COMMON SENSE WOULD SAY IT'S THE RIGHT THING TO DO. *TR

Oct 29, 2007

FUEL SYSTEM, GASOLINE,STRUCTURE,LATCHES/LOCKS/LINKAGES,VEHICLE SPEED CONTROL

1 complaint

TL*THE CONTACT OWNS A 2002 FORD EXCURSION. WHILE PARKED, THE VEHICLE ACCELERATED WITHOUT WARNING AND CRASHED INTO THE FRONT OF ANOTHER VEHICLE. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF FAILURE. THE VEHICLE WAS TAKEN TO A SECOND DEALER WHO REPLACED THE THROTTLE CABLE. THE FAILURE HAS NOT OCCURRED SINCE THE REPLACEMENT WAS MADE. THE CURRENT MILEAGE IS 95,000 AND FAILURE MILEAGE WAS 94,300. THE CONSUMER PROVIDED AN EYEWITNESS STATEMENT, FREEPORT POLICE REPOR, VARIOUS ARTICLES PERTAINING TO THE DEFECT, AND THE REPAIR INVOICE. THE DEALER STATED THERE IS A STRONG SMELL OF FUEL, PASSENGER DOOR DOES NOT LOCK WITH REMOTE, AND CUSTOMER OVERHEAD DOOR IS BROKEN. UPDATED 08/27/07 *TR

Jul 10, 2007

Crash: 1

SERVICE BRAKES, HYDRAULIC,WHEELS

1 complaint

LOST CONTROL OF VEHICLE RESULTING IN ROLLOVER CRASH. EXACT DEFECT UNCERTAIN (HAPPENED VERY QUICKLY) BUT PROBABLY RIGHT REAR WHEEL LOCKED WITH INABILITY TO STEER VEHICLE AS RESULT. ALSO, SEVERAL MONTH HISTORY OF DIFFICULTY WITH BRAKES FOR MONTHS WITH IDENTIFIABLE CAUSE DESPITE 4 VISITS TO FORD MECHANICS. *JB

May 26, 2006

Crash: 1

SERVICE BRAKES, AIR

1 complaint

WHILE DRIVING AT A SLOW SPEED A CAR MADE A SUDDEN STOP IN FRONT OF NO MATTER HOW HARD I STEP ON THE BRAKES THE TRUCK DID NOT STOP.*AK

Feb 27, 2004

Crash: 1

Injuries: 1

SUSPENSION,ELECTRICAL SYSTEM

1 complaint

THE VEHICLE EXPERIENCED ELECTRICAL AND SUSPENSION PROBLEMS. THE SUSPENSION PROBLEM CAUSED THE TIRES TO WEAR PREMATURELY. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM

Jan 26, 2004

EXTERIOR LIGHTING

1 complaint

WHILE TRAVELING, THE OWNER HAS NOTICED THAT THE HEADLIGHTS ARE NOT AIMED CORRECTLY. WHEN APPROACHING ONCOMING TRAFFIC THE HEADLIGHTS BLIND DRIVERS. THE DEALERSHIPS HAS SERVICE THE VEHICLE THREE TIMES WITH NO CHANGE IN CONDITION.*AK

Oct 27, 2003

SUSPENSION,SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,POWER TRAIN,ELECTRICAL SYSTEM,VISIBILITY,STRUCTURE,VEHICLE SPEED CONTROL

1 complaint

THE VEHICLE HAS A FRONT SUSPENSION PROBLEM WHICH CAUSES THE VEHICLE TO VIBRATE, THE VEHICLE HAS BEEN TO THE DEALER 3 TIMES BUT THE PROBLEM STILL EXIST, BOTH DRIVER SIDE DOORS ARE MISALIGNED WITH RESPECT TO THE FENDER TRIM, THE DIFFERENTIAL WAS ORIGINALLY MISALIGNED WITH RESPECT TO THE REAR FENDER TRIMS, NOW THE DIFFERENTIAL IS PROPERLY ALIGNED AND THE CONSUMER QUESTIONED THE TECHNICIANS WHO STATED THAT THEY DID NOTHING TO CORRECT THE MISALIGNMENT, THE CONSUMER FEELS THIS IS A DEFINITE SAFETY PROBLEM IF THE DIFFERENTIAL GOES IN AND OUT OF ALIGNMENT ON IS OWN, THE A/C WAS NOT COOLING AND NEEDED TO BE RECHARGED, THE CONSUMER CAN HEAR STATIC IN RADIO WHEN TURNING ON THE REAR TV SWITCH, A/C AND TURN SIGNAL, STEERING GEAR AND HYDRO BOOST LINE REPLACED, TIRE OUT OF BALANCED CAUSING VIBRATION AT 75-70 MPH, STEERING OUT OF ADJUSTMENT (OFF CENTER), CALIPERS REPLACED, TRANSMISSION EXPERIENCING A DELAY WHEN SHIFTING, BOTH WIPER BLADES OFF CENTER, DRAIN PLUG LEAKING OIL, WEATHER STRIPPING ON RIGHT REAR DOOR FAILED, HEADLINER IS COMING LOOSE ON THE LEFT SIDE, WINDSHIELD WASHERS INOPERATIVE, FUEL GAUGE READ INCORRECTLY, FAULTY ACCELERATOR PEDAL CAUSED THE VEHICLE TO STALL WHEN COMING TO A STOP. NLM

Dec 26, 2002

SEAT BELTS,SEATS

1 complaint

CONSUMER STATES AFTER TESTING THE SHOULDER HARNESSES, THE FRONT HARNESS CAME OUT OF THE WALL WHILE INSTALLING STRESS TEST EQUIPMENT WITH ONLY THE TENSION TAKEN OUT OF THE CHAIN, THERE WAS NEVER A PULL APPLIED TO THE HARNESS, THE CENTER HARNESS HAD PREVIOUSLY CAME OUT OF THE VAN AND THE BRACKET HOLDING THE SEAT BELT ASSEMBLY PULLED OUT OF THE WALL, CONSUMER FOUND THAT THE UNIT WAS ATTACHED WITH AN ALUMINUM ANCHOR AND ONLY THROUGH THE FIBERGLASS WALL OF THE VAN, THAT IS WHY THE TESTS WERE BEING COMPILED. THE SEATS THAT WERE INSTALLED WERE WRONG. THESE ARE FORD VANS USED TO TRANSPORT ELDERLY AND DISABLED PERSONS. *SLC

Jun 10, 2002

2002 FORD Excursion Problems & Complaints

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