How many problems does the 2004 FORD Excursion have?

The 2004 FORD Excursion currently has 95 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2004 FORD Excursion?

The most common problems reported for the 2004 FORD Excursion are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2004 FORD Excursion problem data come from?

All problem and complaint data for the 2004 FORD Excursion comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

2004 FORD Excursion Problems

ENGINE AND ENGINE COOLING

17 complaints

THE HOSE FROM THE TURBO TO THE INTAKE COOLER WILL BLOW OFF AND CAUSE PRESSURE LOSS. WHEN TOWING A TRAILER ON A HILL THE ENGINE TURBO SYSTEM WILL PRODUCE HIGH PRESSURE AND WILL BLOW THE HOSE CONNECTING THE TURBO TO THE INTAKE COOLER. THE VEHICLE ENDS UP WITHOUT POWER, MAKING THE SITUATION EXTREMELY DANGEROUS TO RIDERS AND OTHER VEHICLES DUE TO THE RADICAL DECELERATION, FROM 65MPH TO ABOUT 15MPH WHILE TRYING TO PULL TO THE SIDE. THE PROBLEM IS A COMMON ISSUE TO FORD OWNERS WITH DIESEL ENGINES 2004 AND 2005, MAYBE OTHERS. INTERNET SEARCHED "FORD TURBO HOSE BLOW OFF". *JS

Apr 19, 2012

TL* THE CONTACT OWNS A 2004 FORD EXCURSION. THE CONTACT STATED THAT UPON STARTING THE VEHICLE, A LARGE CLOUD OF SMOKE EMITTED FROM THE TAIL PIPE. THE FAILURE RECURRED ON AN INTERMITTENT BASIS. THE CONTACT ALSO STATED THAT THE ENGINE FAN WOULD INTERMITTENTLY CREATE A VERY LOUD NOISE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT COOLANT WAS LEAKING INTO THE ENGINE. THE CONTACT WAS INFORMED THAT THE ENGINE WOULD NEED TO BE REBUILT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 81,000. UPDATED 11/01/11*LJ THE CONSUMER STATED THE ENGINE EGR COOLER FAILURE RESULTED IN A SUDDEN LOSS OF COOLANT AND THERE WAS NO WARNING ON THE DASHBOARD FROM THE SERVICE ENGINE LIGHT. WHITE CLOUDS EMITTED FROM THE TAILPIPE AND AUXILIARY FAN ACTIVATION, WHICH WERE BOTH INTERMITTENT AND INCONSISTENT. THE FAILURE OCCURRED OVER A ONE WEEK PERIOD. WHEN THE CONSUMER STARTED THE VEHICLE HE NOTICED A BILLOWING OF WHITE CLOUDS COMING FROM THE TAILPIPE. THE BILLOWING CLOUDS STOPPED AS THE CONSUMER CONTINUED TO DRIVE, ONLY TO REAPPEAR INTERMITTENTLY OVER THE NEXT WEEK.

Sep 28, 2011

TL* THE CONTACT OWNS A 2004 FORD EXCURSION. WHILE HAVING THE VEHICLE SERVICED FOR ROUTINE MAINTENANCE AT AN INDEPENDENT REPAIR SHOP, HE WAS INFORMED WATER WAS LEAKING AROUND THE EGR COOLER AND ANTI FREEZE WAS LEAKING INTO THE EXHAUST SYSTEM. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE CONTINUES. THE FAILURE AND CURRENT MILEAGES WERE 95,000.

Sep 15, 2010

TL* THE CONTACT OWNS A 2004 FORD EXCURSION. THE CONTACT STATED WHEN DRIVING AT 50 MPH, THE VEHICLE WOULD SPORADICALLY STALL WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER ADVISED THE VEHICLE WAS NOT UNDER RECALL AND WOULD NOT PROVIDE ANY FURTHER ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE 100,000.

Aug 04, 2010

TL* THE CONTACT REPORTED THAT THE EXHAUST IS GOING INTO THE 2004 FORD EXCURSION. THIS HAS BEEN HAPPENING FOR 3 MONTHS. WHEN THE VEHICLE IS IDLE OR STOPPED AT A LIGHT THE EXHAUST COMES THROUGH THE HEATING GRATE. THE VEHICLE HAS 30000 THOUSAND MILES ON IT AND HAD 24000 MILES WHEN PROBLEM STARTED. THE DEALER HAS TRIED TO FIX THE PROBLEM BUT NOTHING HAS WORKED PERMANENTLY. THEY DRIVER IS SUFFERING HEADACHES AND DROWSINESS WHEN DRIVING. UPDATED 01/20/10 *BF THE DEALER REPLACED THE LEFT EXHAUST MANIFOLD GASKET. UPDATED 01/22/10. *JB

Jan 05, 2010

+ 12 more complaints for this component

ELECTRICAL SYSTEM

11 complaints

TL* THE CONTACT OWNS A 2004 FORD EXCURSION. THE CONTACT STATED THAT THE VEHICLE FAILED TO RESTART. THE CONTACT REFERENCED NHTSA CAMPAIGN I.D. NUMBER 05V270000 (ELECTRICAL SYSTEM) AND CALLED THE MANUFACTURER, WHO ADVISED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS 140,000.

Jan 17, 2014

TL*THE CONTACT OWNS A 2004 FORD EXCURSION. THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH, THE ENGINE STALLED WITHOUT ANY WARNING LIGHTS ILLUMINATING ON THE INSTRUMENT PANEL. THE ENGINE RESTARTED MOMENTARILY AND THE VEHICLE RESUMED AS NORMAL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND DIAGNOSED. THE FAILURE WAS RELATED TO THE INJECTION CONTROL SENSOR. THERE WAS A RECALL RELATED TO THE DEFECT UNDER NHTSA CAMPAIGN ID NUMBER 05V270000 (ELECTRICAL SYSTEM: WIRING). THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS CURRENTLY BEING REPAIRED. THE MANUFACTURER WAS MADE AWARE THAT THE FAILURE OCCURRED INTERMITTENTLY. THE FAILURE MILEAGE WAS 97,000. THE VIN WAS UNAVAILABLE. UPDATED 09/07/2011 *LN *TR

Jun 09, 2011

TL*THE CONTACT OWNS A 2000 FORD EXCURSION. THE CONTACT STATED THE ENGINE WAS TURNED OFF, AND FAILED TO RESTART. A CERTIFIED TECHNICIAN REPLACED THE FUSE RELAY. SEVEN MONTHS LATER, THE IDENTICAL FAILURE RECURRED AND THE FUSE RELAY WAS REPLACED A SECOND TIME. MOST RECENT, THE FUSE RELAY WAS REPLACED EACH TIME THE ENGINE WAS TURNED OFF IN ORDER FOR THE VEHICLE TO RESTART NORMALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

Jun 01, 2011

TL* THE CONTACT OWNS A 2004 FORD EXCURSION. WHEN MAKING LEFT TURNS THE VEHICLE WILL STALL. THE VEHICLE WAS TAKEN TO THE DEALER, AND THE COMPUTER AND SENSOR WERE REPLACED AT AN EXPENSE OF $1100. THE VEHICLE WAS PREVIOUSLY REPAIRED ACCORDING TO RECALL # 05V270000 (ELECTRICAL SYSTEM:WIRING). THE FAILURE MILEAGE WAS 138,883.

Nov 23, 2009

TL* THE CONTACT OWNS A 2004 FORD EXCURSION. THE FUEL INJECTION CONTROL MODULE FAILED, WHICH CAUSED THE ENGINE TO STALL WITHOUT WARNING. THE MANUFACTURER WAS NOTIFIED, AND HE WAS ADVISED THAT HE VEHICLE IDENTIFICATION NUMBER WAS EXCLUDED FROM RECALL #05V270000 (ELECTRICAL SYSTEM:WIRING). HE WAS NOT ELIGIBLE FOR A FREE REMEDY. THE FAILURE MILEAGE WAS 96,000. UPDATED 12/09/09 *BF UPDATED 12/11/09.*JB

Nov 04, 2009

+ 6 more complaints for this component

VEHICLE SPEED CONTROL

7 complaints

IT WILL NOT DISENGAGE WHEN CRUISE CONTROL IS IN USE. IT CONTINUES TO DO THIS IF USED.

Jul 11, 2015

WHEN USING CRUISE CONTROL, THE CRUISE CONTROL WILL NOT TURN OFF WHEN PUSHING THE BRAKE. I LITERALLY HAVE TO POUND ON THE BRAKE TO DISABLE THE CRUISE CONTROL. *TR

Sep 16, 2014

TL* THE CONTACT OWNS A 2004 FORD EXCURSION. THE CONTACT STATED THAT WHILE DRIVING 65 MPH WITH THE CRUISE CONTROL ENGAGED, HE DEPRESSED THE BRAKE PEDAL BUT THE VEHICLE DID NOT DECELERATE. THE CONTACT HAD TO APPLY REPEATED PRESSURE TO THE BRAKE PEDAL TO STOP THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER, BUT THE DEALER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE MANUFACTURER WAS ALSO NOTIFIED AND STATED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE FAILURE AND CURRENT MILEAGES WERE 175,000.

Jun 13, 2012

TL*THE CONTACT OWNS A 2004 FORD EXCURSION. IN JULY OF 2009 THE VEHICLE WAS TAKEN TO THE DEALER FOR RECALL 09V399000 VEHICLE SPEED CONTROL; HOWEVER, THE REPAIR DIDN'T CORRECT THE FAILURE. ON JULY 30, 2010 WHILE DRIVING THE CONTACT NOTICED SMOKE UNDER THE HOOD. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHO STATED THAT A FAULTY SWITCH IN THE CRUISE CONTROL AREA CAUSED THE FAN AND FUSES TO FAIL. THE MANUFACTURER STATED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY AND THE SWITCH WAS ONLY REPLACED AT THE TIME OF THE RECALL REPAIR; THEREFORE, IF IT WAS LEAKING THEY ARE NOT RESPONSIBLE FOR THE SWITCH FAILING. THE FAILURE MILEAGE WAS 131,000 AND THE CURRENT MILEAGE WAS 140,000.

Sep 02, 2010

Crash: 1

VEHICLE EXPERIENCED CRUISE CONTROL PROBLEMS. WHEN DRIVING DOWN A HILL CRUISE CONTROL DISENGAGED. WHEN THE DRIVER PRESSED CRUISE CONTROL IT WILL NOT ENGAGE, AND VEHICLE WILL CONTINUE TO SLOW DOWN, AND THEN IT STALLED. *AK

Jan 28, 2005

+ 2 more complaints for this component

TIRES

6 complaints

BOUGHT MICKEY THOMPSON ATZ 305 70 16 IN APRIL. HAVE TREAD SEPARATION

Sep 09, 2019

I PURCHASED A SET OF 4 SPECTOR ADVANTA A/T SIZE LT265/75 R16 TIRES FOR MY 2004 FORD EXCURSION FROM LES SCHWAB IN MERIDIAN IDAHO ON 15 MAY 2008. I NOTICED THAT AT HIGHWAY SPEED THE FRONT OF THE VEHICLE WOULD SHAKE A BIT. LES SCHWAB CHECKED THE BALANCE, ALIGNMENT, ETC. BUT NOTED NOTHING WRONG. SINCE I USE MY VEHICLE FOR LOCAL TRAVEL AND TO TOW MY TRAVEL TRAILER I DON'T TRAVEL AT HIGH SPEEDS VERY OFTEN. ON 25 NOVEMBER, WHILE TRAVELING WITH MY FAMILY FROM BOISE IDAHO TO LAS VEGAS NEVADA WE EXPERIENCED A CATASTROPHIC TIRE FAILURE IN THE LEFT REAR. THE TIRE DISINTEGRATED WHILE TRAVELING ON A NEWLY RESURFACED ROAD AT APPROXIMATELY 70 MPH. THE VEHICLE SUSTAINED APPROXIMATELY $2000 IN DAMAGE FROM THE SHREDDED TIRE. UPON RETURN TO BOISE LES SCHWAB REPLACED THE BLOWN TIRE WITH THE SAME BRAND. I PURSUED A CLAIM WITH THE TIRE MANUFACTURER BUT THEY DENIED IT, AS DID THE DEALER LES SCHWAB. ON AUGUST 23 2009 WE EXPERIENCED ANOTHER TIRE BLOWOUT, LEFT REAR, WHILE RETURNING FROM A CAMPING TRIP. WE WERE TOWING OUR TRAVEL TRAILER AT APPROXIMATELY 50 MPH WHEN THE TIRE FAILED. I RETURNED TO LES SCHWAB AND TOLD THEM THAT 2 FAILURES WAS BEYOND COINCIDENCE AND THAT I WANTED THEM TO REPLACE THE TIRES AS THEY SEEMED DEFECTIVE. THE STORE MANAGER AGREED AND TRIED TO WORK WITH THE TIRE MANUFACTURER AND LES SCHWAB TO GET THE TIRES REPLACED WITH ANOTHER BRAND. EVERYONE REFUSED BUT THE MANAGER DID REPLACE THE BLOWN TIRE WITH A USED TIRE FROM A DIFFERENT MANUFACTURE. I SUBSEQUENTLY TRANSFERRED TO LAS VEGAS AND COMMUTE TO BOISE ON THE WEEKENDS. ON 25 OCTOBER I EXPERIENCED ANOTHER CATASTROPHIC TIRE FAILURE, THIS TIME THE RIGHT FRONT. I WAS TRAVELING AT THE POSTED HIGHWAY SPEED 75 MPH AND ALMOST FLIPPED THE VEHICLE WHEN I RAN DOWN THE SHOULDER INTO THE FIELD. THE TIRE TREAD HAD COMPLETELY SEPARATED FROM THE STEEL BELTS AND WAS STREWN ABOUT THE ROAD. *TR

Nov 12, 2009

ON MAY 9 2008 I PURCHASED A SET OF 4 SPECTOR ADVANTA AT ALL SEASON TIRES FOR MY 2004 FORD EXCURSION. ON 23 NOVEMBER WHILE TRAVELING FROM BOISE IDAHO TO LAS VEGAS NEVADA I EXPERIENCE A LEFT REAR TIRE FAILURE AT 70 MPH. THE TIRE SHREDDED COMPLETELY DOWN TO THE STEEL BELTS. THE VEHICLE WAS BEING OPERATED AT HIGHWAY SPEEDS AND WAS NOT TOWING OR HEAVILY LOADED. THE INCIDENT CAUSED $1800 IN DAMAGE TO MY VEHICLE. I FILED A CLAIM WITH THE TIRE MANUFACTURER AND DURING THE COURSE OF THE CLAIM THEY TIRE MANUFACTURER TOOK THE REMNANTS OF THE TIRE FOR A FORENSIC ANALYSIS. THE TIRE DEALER WHERE I PURCHASED THE TIRES REPLACED THE TIRE WITH THE SAME TIRE TYPE. I NEVER HEARD BACK ON THE RESULTS OF THE "FORENSIC" ANALYSIS. ON AUGUST 16TH, WHILE TOWING MY TRAVEL TRAILER AT APPROXIMATELY 55 MPR I EXPERIENCED A TIRE FAILURE IN THE LEFT REAR TIRE. ONCE AGAIN THE TIRE COMPLETELY SHREDDED DOWN TO THE STEEL BELTS. I TOOK IT BACK TO THE DEALER I BOUGHT THE TIRES FROM AND DEMANDED A DIFFERENT SET OF REPLACEMENT TIRES BUT WAS DENIED. THE DEALER DID CONTACT THE MANUFACTURER TO SEE WHAT THE STORY WAS ON THE PREVIOUS TIRE FAILURE AND TO SEE IF THERE WAS A RECALL ON THAT PARTICULAR TIRE. HE STATED THE MANUFACTURER TOLD HIM THEY COULDN'T DETERMINE WHY THE TIRE FAILED AND THAT THEY WEREN'T RESPONSIBLE FOR ANY DAMAGE TO MY VEHICLE OR TO REIMBURSE THE DEALER FOR A NEW SET OF TIRES FOR ME. THE DEALER STATED THAT BECAUSE OF THE DESTROYED NATURE OF THE TIRE HE COULDN'T DETERMINE A CAUSE OF FAILURE BUT WOULD REPLACE ONLY THE SHREDDED TIRE. YESTERDAY, 25 OCTOBER I ONCE AGAIN EXPERIENCED A TIRE FAILURE WITH A SPECTOR TIRE. I WAS TRAVELING AT HIGHWAY SPEED, 75MPR, EMPTY AND THE RIGHT FRONT TIRE SHED ALL OF THE TIRE TREAD. I PULLED OVER AND WATCHED THE TIRE, CONSISTING OF STEEL BELTS, SLOWLY DEFLATE. ONCE AGAIN, THE SHREDDING TIRE DID EXTENSIVE DAMAGE TO MY VEHICLE. MY COMPLAINT IS 3 TIRES SHREDDING UNDER "NORMAL" USE IS NOT "NORMAL". *TR

Oct 26, 2009

TL* THE CONTACT OWNS A 2004 FORD EXCURSION. AT 65 MPH THE REAR OF THE VEHICLE BEGAN TO SWERVE, FOLLOWED BY A LOUD BANGING SOUND. THE CONTACT PULLED OVER, NOTICED THE TIRE TREAD HAD COMPLETELY SEPARATED, AND HAD THE VEHICLE TOWED TO THE DEALER. THE TIRE WAS A COOPER DISCOVER ST; TIRE SIZE LT245/75R16. THE ROAD CONDITIONS WERE CLEAR WITH NO VISIBLE POT HOLES OR ROAD HAZARDS. THE CURRENT AND FAILURE MILEAGE WERE 91000. *AK

Mar 19, 2007

THE COMPLAINT IS IN REGARD TO THE BF GOODRICH RUGGED TRAIL T/A LT265/75R16 TIRES AS SUPPLIED ON MY FORD EXCURSION VEHICLE. I HAD TO REPLACE THE TIRES PREMATURELY DUE TO LARGE CRACKS OPENING UP ON THE SIDE-WALLS OF ALL 4 TIRES, IN FACT PIECES OF RUBBER STARTING FLAKING OFF OF THE SIDE-WALLS. I WAS AFRAID THAT I WAS SETTING MY SELF UP FOR A BLOW OUT DURING MY MANY TRIPS FROM KY TO CHICAGO. AT THE TIRE DEALER-SHIP WHERE I HAD THEM REPLACED THEY WONDERED WHY I WAS REPLACING THEM, UNTIL I POINTED OUT ALL OF THE CRACKS. TREAD LIFE APPEARED GOOD ,BUT THE SIDE-WALLS SURE LACKED THE SAME ABILITY. *JB

Feb 10, 2007

+ 1 more complaint for this component

POWER TRAIN

4 complaints

CAR WAS SITTING, ENGINE RUNNING, IN PARK FOR 10 MINUTES AND THEN SUDDENLY WITH NO ONE INSIDE, MOVED FORWARD AND CRASHED INTO THE WINDOW OF A BUSINESS. THERE WAS A WITNESS THERE.

Dec 02, 2019

Crash: 1

VEHICLE HAS HAD A VIBRATION SINCE IT WAS NEW. HAVE PUT 4 DIFFERENT SETS OF TIRES AND 2 DIFFERENT SETS OF WHEELS AND VIBRATION STILL EXISTS. FORD HAS TRIED TO NARROW DOWN WHERE VIBRATION IS COMING FROM, BUT THE DEALERSHIP IS AT A LOSS. KEEP POINTING THEIR FINGER AT THE TIRES, HOWEVER THE DEALERSHIP BALANCED THE TIRES THEMSELVES AND AGREED THAT THE VIBRATION STILL EXISTS.

Aug 22, 2005

I HAVE A 2004 FORD EXCURSION WITH 9000 MILES ON IT PRESENTLY AND HAVE HAD NUMEROUS INCIDENTS WITH THE VEHICLE LOSING POWER AND GETTING STUCK IN THE MIDDE OF THE ROAD AND HIGHWAY. THIS PROBLEM FIRST OCCURED IN DECEMBER 2004 WITH 5000 MILES ON IT . SINCE THEN IT HAS BEEN BACK TO THE DEALERSHIP NUMEROUS TIMES FOR THE SAME PROBLEM AND I HAVE BEEN TOLD THEY CAN NOT FIND THE PROBLEM. THE PROBLEM DID OCCUR WHEN THEY DROVE THE TRUCK . THEY PUT A EGR VALVE AND REPROGRAMMED THE COMPUTER, SINCE THEN THEY ARE STUMPED AND SAID THEY CANT FIND THE PROBLEM. IT WAS JUST AT THE DEALERSHIP FOR A MONTH , IT ALSO HAD A RECALL TO OVERHAUL THE TRANSMISSION , SINCE I GOT THE TRUCK BACK THE LOSS OF POWER HAS OCCURRED TO MY WIFE AND KIDS . I FEEL THIS VEHICLE IS VERY UNSAFE AND SHOULD NOT BE ON THE ROAD FOR MY FAMILIES SAFETY AS WELL AS OTHERS. I SINCE SPOKE WITH FORD CUSTOMERS RELATIONS AND THEY TOLD ME THEY COULD NOT DO ANYTHING BECAUSE THE DEALERSHIP CAN NOT FIND THE PROBLEM. THIS TRUCK IS NOT EVEN 1 YEAR OLD YET , TO THE DATE IT WAS MANUFACTURED. *AK

Mar 20, 2005

WHILE DRIVING,THE AUTOMATIC 4 WHEEL DRIVE ENGAGED WITHOUT WARNING. THE 4 WHEEL DRIVE LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. THE DRIVER DROVE TO THE DEALER. THE MECHANIC INFORMED THE DRIVER THAT THE PROBLEM CAN NOT BE DUPLICATE. THE DRIVER INFORMED THE MECHANIC THIS PROBLEM HAS HAPPEN BEFORE AND HAS NOT BEEN RESOLVED. PLEASE FILL FURTHER DETAILS. *JB

Dec 29, 2004

ENGINE

4 complaints

VEHICLE ENGINE EJECTS SPARK PLUG FROM CYLINDER HEAD. *TR

Oct 23, 2014

REPEATEDLY EJECTS SPARK PLUGS FROM CYLINDER HEAD. *TR

Oct 23, 2014

ON 11/26/13 DRIVING BACK FROM ATLANTA HEADING SOUTH LEAVING THE FLORIDA WELCOME CENTER ON I-75, 4 MILES NORTH OF JENNINGS ON I-75 SOUTH JENNINGS. LEAVING THE WELCOME CENTER THE VEHICLES ENGINE LOST POWER WHILE TRYING TO MERGE BACK INTO TRAFFIC WITHOUT ANY PRIOR INDICATION OF A PROBLEM. THE LOSS OF POWER CAUSED US TO HAVE TO DIVERT FROM THE LANE UNTIL WE COULD GAIN MORE SPEED. THE VEHICLE HAD NO ACCELERATING POWER ABOVE 40 MPH EVEN WITH THE GAS PEDAL DEPRESSED ALL THE WAY TO THE FLOOR. THERE WERE NO CHECK ENGINE LIGHTS ON OR ANY ABNORMAL INDICATORS. I CALLED THE FORD CUSTOMER CARE CENTER ON 12/12/13 AND THEY ACKNOWLEDGE THEY HAVE A PROBLEM WITH THE ERG FAILING DUE TO COLLECTING CARBON AND SOOT BUILD UP. THEY HAVE NOT ISSUED ANY SERVICE BULLETINS TO OWNERS LETTING THEM KNOW THERE IS AN ISSUE OR HAVE ISSUED A MAINTENANCE PROGRAM TO TRY TO PREVENT THIS FROM OCCURRING. 1)FORD DESIGNED THE ENGINE TO PASS SOOT AND CARBON BACK THRU THE ERG VALVE. IT IS A BAD DESIGN SINCE IT CAUSES EVERY ENGINE TO EVENTUALLY FAIL. 2)FORD DOES NOT WARRANTY THE EGR VALVE OR ANY COMPONENT IF SOOT OR CARBON STICKS TO THE VALVE OR COMPONENT, EVEN THOUGH IT IS DESIGNED TO DO SO. 3)FORD KNOWS THERE IS AN ISSUE WITH THE EGR FAILING WHICH DEPOSITS SOOT AND CARBON IN THE INTAKE OF THE ENGINE WHICH CAUSES THE ENGINE TO LOSE POWER AND OR ULTIMATELY QUIT WITHOUT WARNING. 4)NO SERVICE BULLETINS WERE ISSUED TO OWNERS WARNING THEM OF THIS SAFETY PROBLEM. 5)CLEANING THE EGR VALVE IS NOT LISTED IN THE ISSUED SERVICE MANUAL. 6)NO PREVENTATIVE MAINTENANCE SERVICE WAS OFFERED TO PREVENT THIS FAILURE FROM OCCURRING. 7)DEALERS ENJOY THIS FAILURE SINCE IT IS A HIGH LABOR REVENUE GENERATOR FOR THEM TO TEAR DOWN THE ENGINE TO REPLACE OR CLEAN THE INTAKE MANIFOLD. 8)THE REPAIR COST WAS APPROXIMATELY $3319.90 THE VEHICLE IS CURRENTLY UNDER THE HIGHEST FORD PREMIUM CARE WARRANTY. *TR

Dec 12, 2013

TL* THE CONTACT OWNS A 2004 FORD EXCURSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 TO 45 MPH, THE VEHICLE STALLED WITHOUT ANY WARNING. THE VEHICLE WAS LATER TOWED TO A DEALER. AFTER DIAGNOSIS, THE CONTACT WAS INFORMED THAT THE PROBLEM MAY BE THE FUSE NEAR THE TRANSMISSION. THE VEHICLE WAS REPAIRED. APPROXIMATELY THREE MONTHS LATER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER. AFTER DIAGNOSIS, THEY ADVISED HER THAT THE FUSE FAILED AGAIN DUE TO THE BRACKET CHAFING THE WIRES. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 89,000. THE CURRENT MILEAGE WAS APPROXIMATELY 90,000. THE VIN WAS UNAVAILABLE.

Feb 07, 2013

EXTERIOR LIGHTING

3 complaints

WHILE CHECKING "ALL" LIGHTS PRIOR TO A ROAD TRIP, I FOUND THAT MY EXTERIOR "PARKING" LIGHTS FAILED TO WORK. I CHECKED FOR ANY RECALLS AND FOUND ONE DATED JULY 13 2011 NHTSA # 11V352000 AND FORD RECALL # 11C18. I TOOK THE VEHICLE TO MY FORD DEALER WHO SAID HE COULD NOT FIND A RECALL ON MY VEHICLE. I WAS QUOTED A PRICE OF, MIN: $130.00 TO DIAGNOSTIC THE PROBLEM AND FIND THE CURE. I'M UNDER THE IMPRESSION THIS IS A "SAFETY RECALL" FOR MY VEHICLE, FOR FAILURE TO MEET FEDERAL MOTOR VEHICLE SAFETY STANDARD # 108 "LAMPS, REFLECTIVE DEVICES, ASSOCIATED EQUIPMENT, AND STRONGLY FEEL IT IS FORDS IRRESPONSIBILITY TO REPAIR THIS PROBLEM AS PER THE RECALL LISTED ABOVE. *TR

Feb 05, 2013

TL* THE CONTACT OWNS A 2004 FORD EXCURSION. WHILE AT A TRAFFIC LIGHT THE CONTACT WAS INFORMED THAT THE EXTERIOR BRAKE LIGHTS WERE NOT ILLUMINATED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 11V352000 (EXTERIOR LIGHTING:BRAKE LIGHTS) THAT MAY BE RELATED TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 154,000.

Sep 20, 2011

THE HEADLIGHT SWITCH BROKE WHICH STOPPED THE HEADLIGHTS FROM TURNING ON. THIS MADE IT DIFFICULT TO SEE THE ROAD, AND PREVENTED OTHER DRIVERS FROM SEEING THE VEHICLE.*AK

Mar 22, 2005

VISIBILITY

3 complaints

WE WERE DRIVING IN OUR 2004 FORD EXCURSION ON A 4 LANE ROAD WITH NO OTHER VEHICLES IN SIGHT. THE BACK WINDOW EXPLODED, ALMOST CAUSING US TO RUN OFF THE ROAD. WHEN WE STOPPED AND LOOKED AT THE VEHICLE THERE WERE NO HOLES IN THE WINDOW, IT WAS ALL HANGING TO THE TINT IN A MILLION PIECES. NO OBJECT STRUCK THE WINDOW. WHEN WE TOOK THE VEHICLE TO THE DEALER THEY STATED THAT IT WOULD NOT BE WARRANTED BECAUSE THEY COULD NOT TELL IF IT WAS A DEFECT OR NOT, SO IT WOULD BE UP TO US TO PAY FOR IT. I ASKED ABOUT THE PROBLEM WITH THE FORD EXCURSION BACK WINDOWS SHATTERING SINCE THIS IS ALSO ONE OF THEIR SUV'S. THEY DENIED ANY KNOWLEDGE OF PROBLEMS WITH WINDOWS SHATTERING. YET, THERE WAS A RECALL IN 2002. AS OF YET THE VEHICLE HAS NOT BEEN REPAIRED. *JB

Jul 29, 2006

WHILE VEHICLE WAS PARKED FOR 3 HOURS AND REAR CARGO WINDOW SHATTERED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

Mar 18, 2005

DRIVERS SIDE REAR SEAT PASSENGER WINDOW SPONTANEOUSLY EXPLODED WHILE CAR PARKED IN DRIVEWAY. NOTHING HAD IMPACTED THE GLASS. FORD REFUSES TO HONOR ITS WARRANTY, CLAIMING NO PROOF THAT GLASS HAD NOT BEEN IMPACTED. GLASS REPLACED $529.28 AND PAINT TOUCHUP OF DOOR DAMAGE BY FALLING GLASS $133.75 MINOR CUT INJURY FROM GLASS FRAGMENTS.

Aug 10, 2004

Injuries: 1

UNKNOWN OR OTHER

2 complaints

Was driving home from work at a light on a uphill street and all of a sudden lost all power engine shut down was extremely hard to slam vehicle into park was in very high traffic road at a very busy time of day!! Had to get towed vehicle would just crank n no start

Aug 12, 2021

APPROXIMATELY AT 04:00 A.M. MY TRUCK BEGAN TO BURN BY ITSELF. THE FIRE STARTED ON THE FRONT RIGHT SIDE. THERE WAS A WITNESS WHO SAID HE HEARD THE TRUCK RADIO ON AND THAT WAS WHAT AWAKENED HIM. THE TRUCK WAS TOTALLY BURNED FROM FRONT TO REAR. ACCORDING TO THE POLICE OFFICER THAT CALLED ME THAT WAS DUE TO A DEFECT FROM FORD

Aug 30, 2011

Fire: 1

ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

2 complaints

TOTAL LOSS OF ENGINE POWER MASSIVE AMOUNT BLACK SOOT EXITING EXHAUST WHILE DRIVING RECALL # 05V270000 WAS NOT PERFORMED ON VEHICLE ( I AM THE ORIGINAL OWNER) NEVER RECEIVED NOTICE IN MAIL AND DEALER SOMEHOW MISSED THIS "WORK" AND FORD SHOULD HAVE FOLLOWED THROUGH ON THIS SITUATION. OTHER REPAIRS DONE TO THIS VEHICLE TO "FIX" THIS PROBLEM WAS TO DRAIN THE FUEL TANK (ALGAE IN FUEL WAS THE EXCUSE-NO ALGAE) FUEL PUMP AND FILTER RAIL (NOT PROBLEM) TWO TURBOCHARGERS WERE REPLACED DUE TO EXCESSIVE SOOTING (ONE WARRANTY ONE AT MY EXPENSE) EGR VALVES AND A CAM SENSOR (FORD KNOWS THE PROBLEMS EXIST BECAUSE FORD DISCOUNTINUED THE 6.0 LITRE MOTOR) THIS PROBLEM HAS OCCURED MULTIPLE TIMES OVER MY OWNERSHIP.

Mar 30, 2021

WHILE DRIVING THE VEHICLE, IT WILL GO INTO A REDUCE POWER MODE OR SOMETIMES STALL. THIS HAS HAPPENED AT VARIOUS SPEEDS, FROM AROUND TOWN TO HIGHWAY DRIVING. VERY DANGEROUS CONDITION WHEN TRYING TO MAKE LEFT TURNS AND POWER IS LOST OR ENGINE STALLS. ALSO ENGINE FAILS TO START OR STARTS AND STALLS RIGHT AWAY ON OCCASION. CALL FORD CUSTOMER RELATIONS AND DEALER AND THEY TELL ME MY VIN IS NOT COVERED UNDER THE RECALL. I AM EXPERIENCING THE SAME SYMPTOMS BUT I AM NOT COVERED. DON'T WANT TO SPEND MORE MONEY AT DEALER IF THEY DON'T KNOW WHAT IS HAPPENING AND HOW TO FIX IT. *TR

Mar 04, 2013

AIR BAGS

2 complaints

THE AIR BAG CLOCKSPRING HAS BROKEN WHICH AS TRIGGERED A AIRBAG LIGHT ALSO MY HORN AND CONTROLS HAVE STOPPED WORKING. THE CLOCKSPRING HAS BEEN DISCONTINUED AND ISNT AVAILABLE. NEED A SOLUTION TO THIS ASAP

Jul 06, 2019

AFTER BEING CUT OFF AND LOSING CONTROL OF THE VEHICLE I HIT THE GUARD RAIL HEAD ON AND THEN THE VEHICLE FLIPPED. THE AIR BAGS DID NOT DEPLOY. *TR

Jan 10, 2015

Crash: 1

SERVICE BRAKES

2 complaints

2004 FORD EXCURSION. CONSUMER WRITES IN REGARD TO BRAKE FAILURE FROM RUPTURED BRAKE LINE. *AS *TR

Oct 05, 2018

TL* THE CONTACT OWNS A 2004 FORD EXCURSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH HE DEPRESSED THE BRAKE PEDAL BUT THE BRAKES FAILED TO RESPOND. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT ONE OF THE BRAKE LINES WAS CORRODED AND HAD A HOLE RUSTED THROUGH. AS A RESULT, THE BRAKE LINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 76,745.

Aug 15, 2012

SEAT BELTS

2 complaints

WHILE DRIVING ALONG A LOCAL ROAD, THE VEHICLE WAS MANEUVERED ABRUPTLY TO THE LEFT TO AVOID WILDLIFE. THE REAR SEAT OCCUPANT STATED THAT THE SEAT BELT "BROKE". AFTER INVESTIGATING IT WAS FOUND THAT THE DRIVER SIDE MIDDLE ROW PASSENGER SEAT BELT STITCHING FAILED AT THE POINT WHERE THE BELT LOOPS AROUND THE ANCHOR POINT MOUNTED TO THE FLOOR. THE SEAT BELT HAD PULLED FREE OF THE ANCHOR POINT. *TR

Oct 02, 2014

TL* THE CONTACT OWNS A 2004 FORD EXCURSION. THE CONTACT STATED THAT THE REAR PASSENGER SEAT BELT FAILED AND THREAD SEPARATED, CAUSING THE SEAT BELT TO BECOME PARTIALLY INOPERABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND THE CURRENT MILEAGE WAS 235,000.

Jan 03, 2012

STEERING

2 complaints

TL* THE CONTACT OWNS A 2004 FORD EXCURSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE ENGINE STALLED WITHOUT WARNING AND FAILED TO RESTART. THE STEERING WHEEL WAS TURNED AND A LOUD POP WAS HEARD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO INFORMED THE CONTACT THAT A COMPONENT OF THE STEERING BOX WAS FRACTURED. THE VEHICLE WAS SCHEDULED FOR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

Jun 27, 2013

DRIVING ON LEVEL STREETS, HIGHWAYS, EXPERIENCED INTERMITTENT GHOST STEERING INPUTS RESULTING IN VEHICLE MANEUVERING SEVERELY LEFT OR RIGHT. ALSO, NO AUTO-RECOVERY FROM 90 DEGREE CORNERING TURN. VEHICLE WOULD CONTINUE IN TURN DIRECTION UNTIL SEVERE STEERING WHEEL INPUT BY DRIVER. AT HIGHWAY SPEEDS, VEHICLE WOULD INTERMITTENTLY PULL LEFT OR RIGHT (NON-DEPENDENT ON DRIVER INPUT), UNTIL FINALLY NEEDING SEVERE CORRECTIVE STEERING WHEEL INPUT TO MAINTAIN LANE. CORRECTIVE INPUTS OF 1/4 TURN OR MORE NEEDED 100% OF TIME. CONDITION WOULD ALSO SUDDENLY PRESENT ITSELF AT HIGHWAY SPEEDS, APPEARING SUDDENLY, WITH NO DRIVER INPUT. DRIVER NEEDED AN EMERGENCY CORRECTIVE MANEUVER TO MAINTAIN LANE AND PREVENT CRASH. FINDING - FAILED POWER STEERING BOX. EXCESSIVE PLAY IN CONTROL ARM, METAL SHARDS INSIDE STEERING BOX. CURRATIVE ACTION - REPLACED STEERING BOX, FLUSHED POWER STEERING SYSTEM OF METALLIC SHARDS. *TR

May 18, 2011

SUSPENSION

2 complaints

TL*THE CONTACT OWNS A 2004 FORD EXCURSION. THE CONTACT STATED THE STEERING WHEEL FELT LOOSE WHILE DRIVING APPROXIMATELY 25 MPH. THE FAILURE BEGAN TO RECUR WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO AN AUTO SHOP WHERE THE CONTACT WAS TOLD THAT THERE WAS A CRACK ON THE FRONT PASSENGER SIDE STABILIZER BRACKET. CRACK WAS WELDED AND A GUSSET WAS APPLIED BETWEEN THE BRACKET AND FRONT AXLE. THE FAILURE AND CURRENT MILEAGES WERE 169,000. UPDATED 05/26/11 *BF THE CONSUMER STATED THE CRACK WAS THREE PLUS INCHES LONG AND IF NOT CORRECTED WOULD BREAK OFF AND CAUSE THE STEERING TO BECOME VERY UNSTABLE, THUS MAKING A SIDE LOAD HARD TO TURN, WHICH COULD EASILY CAUSE COMPLETE LOSS OF CONTROL. UPDATED 06/06/11

May 09, 2011

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

Mar 08, 2004

STRUCTURE

2 complaints

TL* THE CONTACT OWNS A 2004 FORD EXCURSION. THE CONTACT STATED THAT THE VEHICLE DEVELOPED RUST AND CORROSION ON THE ENTIRE UNDERBODY, INCLUDING THE AXLE. THE GAS TANK AND SUPPORTING BRACKETS WERE ALSO CORRODED. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP AND THE CONTACT WAS INFORMED THAT THE CORROSION WAS EXTREMELY SEVERE. THE MANUFACTURER WOULD NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,500 AND THE CURRENT MILEAGE WAS 17,000.

May 06, 2010

REAR LIFTGATE GLASS SHATTERED WITH NO CAUSE IMPACT OR NO PROVOCATION. *TR

Jan 05, 2010

SERVICE BRAKES, HYDRAULIC

2 complaints

I WAS HAVING A PROBLEM WITH THE BRAKES ON MY 2004 FORD EXCURSION. THE FIRST TIME WAS AROUND MAY OF 2005 THE TRUCK HAD ABOUT 15000 MILES ON IT. AFTER DRIVING IT FOR SHORT TRIP, EVERY TIME I USED THE BRAKES, THE WHOLE FRONT END AND STEERING WHEEL WOULD SHAKE. THE DEALER MACHINED THE ROTORS AND SENT ME ON MY WAY. NOW IT HAS 38000 MILES AND IT'S DOING IT AGAIN. IT'S SO BAD THAT YOU FEEL LIKE EVERY TIME YOU BRAKE YOU MIGHT LOSE CONTROL. I DON'T THINK THE FRONT ROTORS ON THE TRUCK ARE UP TO STANDARDS. THE DEALER SAYS THEY CAN'T HELP DUE TO THE MILEAGE OF THE TRUCK. *NM

Sep 08, 2006

I HAD A 1998 EXPEDITION BEFORE BUYING MY 2004 EXCURION, AND I COULD NOT KEEP BRAKES ON THE EXPEDITION. WHEN SHOPPING FOR THE EXCURSION I MADE IT A POINT TO ASK IF THE BRAKES WERE MORE HEAVY DUTY DUE TO MY PROBLEMS ON THE EXPECITION. I WAS MISLEAD TO BELIEVE THAT THE TON FRAMEWORK WOULD TRANSLATE INTO MORE HEAVY DUTY BRAKE SYSTEMS. I HAD MY EXCURSION IN FOR SERVICE AT 20K AND REQUESTED MY BRAKES BE EXAMINED WHEN MY TIRES ARE ROTATED. I PICKED THE VEHICLE UP TO FIND THE TIRES WERE NEVER REMOVED OR ROTATED. DEALERSHIP APOLOGIZED, SAID MECHANIC COULD TELL BRAKES WERE FINE, AND THEY WOULD LOOK AT THEM IN 5K. AT MY NEXT SERVICE 2 MONTHS LATER, THEY SAID BRAKES LOOK FINE, BUT THEY NEVER DROVE IT TO OBSERVE THE SHAKING WHICH I TOLD THEM ABOUT AT 20000 AND 25000. *AK IN SUMMARY, I?VE BEEN PUSHED OFF BECAUSE (BASED ON THE COMPLAINTS ON YOUR WEB SITE) THEY DO NOT WANT TO REPLACE ROTORS UNDER WARRANTY. NOW I?M UPSET.

Mar 25, 2005

SEATS

2 complaints

LACK OF HEADRESTS ON REAR SEAT AND MIDDLE SEAT FORD EXCURSION MODELS. CERVICAL SPINE INJURY RISKS AND UNACCEPTABLE. I CANNOT BELIEVE FORD HAS BEEN ALLOWED TO GET AWAY WITH THIS. A RECALL IS IN ORDER.

May 06, 2004

NO HEAD REST ON REAR SEAT OF EXCURSIONS AND NO SHOULDER BELTS ON CENTER REAR SEATS. THESE SAFETY FEATURES WERE DEVELOPED SPECIFICALLY TO PREVENT CERVICAL SPINE AND LUMBAR SPINE INJURIES AND THERE IS NO EXCUSE FOR THESE BEING ABSENT. I COULD SEE FORD THEORETICALLY BEING HELD LIABLE IF PERSONS WERE INJURED DUE TO LACK OF THESE FEATURES. I STRONGLY BELIEVE FORD SHOULD PROVIDE AN AFTERMARKET SOLUTION TO SOLVE THIS PROBLEM. DR. W. J. WALL, MD. *LA

Oct 17, 2003

STEERING,ELECTRICAL SYSTEM,ENGINE

1 complaint

TL* THE CONTACT OWNS A 2004 FORD EXCURSION. WHILE DRIVING, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT PLACED THE GEAR INTO NEUTRAL, WHILE IN TRAFFIC, AND RESTARTED THE VEHICLE. AFTERWARDS, THE VEHICLE WAS ABLE TO DRIVE NORMALLY. THE VEHICLE WAS TAKEN TO FUTURE FORD LINCOLN (LOCATED AT 650 AUTOMALL DR, ROSEVILLE, CA 95661, (888) 656-7577) WHERE A WIGGLE TEST WAS PERFORMED BECAUSE A FAILURE CODE COULD NOT BE FOUND. THE INJECTION CONTROL PRESSURE WAS REPLACED WITH A USED PART. THE CONTACT STATED THAT THE VEHICLE WAS WORSE AFTER THE REPLACEMENT OF THE USED PART AND THE STEERING WHEEL BECAME DIFFICULT TO STEER. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHO STATED THAT A WIRE HARNESS WAS NEEDED TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 05V270000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 59,000.

May 02, 2019

FUEL SYSTEM, GASOLINE

1 complaint

TL*THE CONTACT OWNS A 2004 FORD EXCURSION. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE FAILED TO ACCELERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE FUEL INJECTION CONTROL MODULE NEEDED TO BE REPLACED. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 24,096.

Feb 09, 2015

FUEL/PROPULSION SYSTEM

1 complaint

TL* THE CONTACT OWNS A 2004 FORD EXCURSION. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THE FUEL INJECTOR CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 197,867. THE VIN WAS NOT AVAILABLE.

Jun 06, 2014

FUEL SYSTEM, GASOLINE,VISIBILITY

1 complaint

TL* THE CONTACT OWNS A 2004 FORD EXCURSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 60 MPH THE ENGINE STALLED WITHOUT PRIOR WARNING. THE ENGINE WAS ABLE TO BE RESTARTED AFTER TEN MINUTES AND RESUMED NORMALLY, HOWEVER ALL OF THE POWER WINDOWS FAILED TO OPERATE. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FUEL INJECTION CONTROL MODULE WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 94,000. UPDATED 6/24/14*CN UPDATED 06/26/2014 *JS

Apr 09, 2014

ELECTRICAL SYSTEM,AIR BAGS

1 complaint

TL* THE CONTACT OWNS A 2004 FORD EXCURSION. THE CONTACT STATED THAT THE HORN WOULD SOUND INDEPENDENTLY WITHOUT THE ENGINE BEING POWERED ON. THE CONTACT HAD TO DISCONNECT THE FUSE TO STOP THE HORN FROM SOUNDING. THE CONTACT TOOK THE VEHICLE TO A DEALER, WHO STATED THAT THE HORN, AIR BAG AND CRUISE CONTROL NEEDED TO BE REPLACED. THE DEALER DID NOT STATE WHY THE HORN WOULD SOUND WITHOUT IT BEING ENGAGED. THE CONTACT STATED THAT THE UNIT HAD BEEN REPLACED PREVIOUSLY BUT THE REPAIR DID NOT REMEDY THE ISSUE. THE FAILURE MILEAGE WAS 98,000.

Jul 02, 2013

FUEL SYSTEM, GASOLINE,LATCHES/LOCKS/LINKAGES

1 complaint

TL* THE CONTACT OWNS A 2004 FORD EXCURSION. THE CONTACT STATED THAT ALL THE VEHICLE DOORS FAILED TO LOCK PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DEALER CONFIRMED THAT THE DOOR LOCK ACTUATORS FAILED. THE CONTACT ALSO STATED THAT WHILE REFUELING, THE FUEL SPILLED TO THE GROUND. THE VEHICLE WAS TAKEN TO THE PRIVATE MECHANIC TO ADDRESS THE FAILURE. THE MECHANIC CONFIRMED THAT THE FILLER PIPE WAS RUSTED AND NEEDED TO BE REPLACED.THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 176,167.

Jan 30, 2012

FUEL SYSTEM, DIESEL,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

1 complaint

TL* THE CONTACT OWNS A 2004 FORD EXCURSION. THE CONTACT WAS STOPPED AT A LIGHT WHEN THE VEHICLE ATTEMPTED TO ACCELERATE FORWARD. THE CONTACT STATED THAT THE BRAKES WERE APPLIED DURING THE FAILURE. THE FOLLOWING DAY, THE VEHICLE FAILED TO START AND WAS TOWED TO AN AUTHORIZED DEALER. THE DEALER ADVISED HIM THAT THE VEHICLE WOULD NEED A NEW INJECTION CONTROL PRESSURE SENSOR AND A FUEL INJECTION CONTROL MODULE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 05V27000 (ELECTRICAL SYSTEM: WIRING) AND WAS ADVISED BY THE DEALER AND THE MANUFACTURE THAT HIS VIN WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 82,300 AND THE APPROXIMATE CURRENT MILEAGE WAS 82,400. UPDATED 02/03/11*LJ UPDATED 02/11/11

Dec 07, 2010

ENGINE AND ENGINE COOLING,FUEL SYSTEM, DIESEL

1 complaint

2004 FORD EXCURSION DIESEL WITH 6.0 ENGINE. THE ENGINE IS CRAP. THE FUEL INJECTORS ARE BAD IT'S A KNOWN PROBLEM. I WAS IN AN INTERSECTION WHILE MAKING A LEFT TURN WITH AN ON COMING VEHICLE WHEN I HAD NO ACCELERATION AND BLACK EXHAUST WAS COMING OUT OF THE TAIL PIPE. I HAD MY 3YR OLD DAUGHTER ON THAT SIDE OF THE VEHICLE. THIS ISN'T THE FIRST PROBLEM WE HAVE HAD WITH THIS ENGINE AS HAS ALMOST EVERYONE ELSE THAT OWNS IT. IT NEEDS TO BE RECALLED. IT SCARED ME SO BAD I CRIED. I HAVE CALLED THE FORD CONSUMER NUMBER THEY DID NOTHING. I AM PAYING FORD $1,500.00 TO FIX THE PROBLEM THAT I WAS TOLD WOULD CONTINUE TO HAPPEN BECAUSE IT'S A DEFECT IN THIS PARTICULAR ENGINE. IN THE WORDS OF ONE OF FORDS MECHANICS "HE WOULDN'T OWN ONE, THEY ARE CRAP" I'M SCARED TO DRIVE IT EVEN AFTER IT GETS FIXED KNOWING ANOTHER MAY GO SOON OR THE SAME ONE. *TR

Feb 24, 2010

FUEL SYSTEM, DIESEL

1 complaint

VEHICLE WILL NOT GET FUEL. ATTEMPT TO ACCELERATE AND CAR EITHER WILL NOT MOVE OR DIES. FOURTH TIME VEHICLE HAS BEEN IN FOR REPAIRS. OCCURS EVERY THREE TO SIX MONTHS. VEHICLE IS 6.0 2004 XLT DIESEL EXCURSION. EGR VALVE AND FICM MODULE, RIGHT BANK OF INJECTORS REPLACED FEBRUARY 2009. MAY 2009 VEHICLE TOWED AGAIN AND EGR VALVE REPLACED AGAIN AND FICM REPROGRAMMED AGAIN. VEHICLE IS WORKING FOR THE TIME BEING. HOWEVER, BOTH BANKS OF INJECTORS, FICM MODULE, EGR VALVE X 3, HIGH PRESSURE OIL PUMP, IPR VALVE, FUEL PUMP REGULATOR ALL REPLACED. CAR CONTINUES TO HAVE SAFETY ISSUES REGARDING STALLING AND LACK OF ACCELERATION. ALMOST GOTTEN HOT MULTIPLE TIMES DUE TO CAR STALLING AND NOT RUNNING. SAFETY IS VERY MUCH COMPROMISED. TO MY KNOWLEDGE NO PARTS ARE AVAILABLE THAT WERE REPLACED. CAR RUNS WELL FOR SHORT TIME AND THEN NEEDS TO BE FIXED ONCE AGAIN. *TR

Jun 21, 2009

ELECTRICAL SYSTEM,VISIBILITY,LATCHES/LOCKS/LINKAGES

1 complaint

TL*THE CONTACT OWNS A 2004 FORD EXCURSION. THE CONTACT STATED THAT THE ENTIRE VEHICLE IS ELECTRONIC. HE STATED THAT THE SPEEDOMETER DOES NOT WORK, THE WINDOWS OCCASIONALLY ROLL UP AND DOWN, THE DOOR LOCKS DO NOT OPEN, AND THE TEMPERATURE GAUGE WORKS INTERMITTENTLY. THE VEHICLE WAS PURCHASED USED AND THE DEALER STATED THAT THEY CANNOT REPAIR THE FAILURES. THE VIN IS NOT INCLUDED IN THE RECALL. THE NHTSA CAMPAIGN ID NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 90,000.

Oct 08, 2008

SUSPENSION,ENGINE AND ENGINE COOLING,FUEL SYSTEM, DIESEL,POWER TRAIN,ELECTRICAL SYSTEM,SEATS

1 complaint

WE PURCHASED 2004 FORD EXCURSION WITH THE 6.0L DIESEL ENGINE NEW IN FEBRUARY 2004. IT HAS BEEN TO THE DEALER NOW 2 TIMES FOR THE BACK UP SENSOR, APPROXIMATELY 5 TIMES FOR THE TURBO, UNABLE TO COUNT THE NUMBER OF TIMES FOR THE LACK OF POWER, THE VENT WINDOWS NOT WORKING, 3 TIMES FOR THE MOTOR ON THE POWER DRIVERS SEAT, BALL JOINTS 1 TIME, AND NOW OTHER FRONT END PARTS. THIS VEHICLE IS PRIMARILY USED TO GO TO CHURCH AND TRAVEL WITH THE ENTIRE FAMILY ON THE WEEKENDS FOR DAY TRIPS. WE HAVE HAD IT TO GRAHAM FORD SEVERAL TIMES, GERMAIN FORD SEVERAL TIMES, (BOTH ARE IN COLUMBUS, OHIO) AND THE LAST PLACE WE HAVE IT IS DONLEY FORD IN MOUNT VERNON, OHIO. WE CAN GET A FULL HISTORY OF ALL REPAIRS ON THIS VEHICLE IF NEEDED. THERE HAVE BEEN SO MANY THINGS GONE WRONG WITH THE TRUCK THAT IT IS DIFFICULT TO KEEP TRACK. THE SERVICE ADVISOR IS NOW TELLING MY WIFE TO "JUST TRADE IT IN". WE JUST WANT ALL OF THE PROBLEMS FIXED CORRECTLY AND FIND THE CAUSE OF THE ELECTRICAL FAILURES/ISSUES/PROBLEMS INSTEAD OF JUST FIXING WHAT BREAKS AND NOT FIXING THE CAUSE. WE PAID 50,000 BUCKS FOR THIS VEHICLE AND HAVE HAD NOTHING BUT PROBLEMS. THE START WAS WHEN WE WANTED TO GO TO MAINE AND COULD NOT TAKE IT BUT HAD TO TAKE OUR OLDER CONVERSION VAN. *TR

Oct 06, 2008

ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM

1 complaint

TL*THE CONTACT OWNS A 2004 FORD EXCURSION. WHILE DRIVING BETWEEN 35-40 MPH, THE VEHICLE STALLED AND THEN SHUT OFF. THE VEHICLE WAS TOWED TO A MECHANIC AND THEY REPLACED THE NUMBER 1 AND NUMBER 3 FUEL INJECTORS. THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 05V270000 (ELECTRICAL SYSTEM:WIRING). THE CURRENT MILEAGE WAS 130,994 AND FAILURE MILEAGE WAS 108,480. UPDATED 09/10/08 *BF THE ALTERNATOR, CONTROL MODULE FOR THE HEATING AND AC SYSTEM, AND COOLING SYSTEM WERE REPLACED. UPDATED 09/19/08. *JB

Dec 31, 2007

LATCHES/LOCKS/LINKAGES

1 complaint

TL*THE CONTACT OWNS A 2004 FORD EXCURSION. THE CENTRAL LOCKING MECHANISM DOES NOT WORK PROPERLY. WHEN THE CONTACT PLACES THE VEHICLE IN DRIVE, THE DOORS ARE AUTOMATICALLY SUPPOSED TO LOCK. THIS DOES NOT OCCUR. HE HAS TO MANUALLY UNLOCK THE DOORS WHEN INSIDE THE PASSENGER COMPARTMENT. HE REPLACED ALL OF THE DOOR MODULES, BUT THE FAILURE PERSISTS. THE VEHICLE HAS NOT BEEN TAKEN TO THE DEALER FOR INSPECTION. THE FAILURE MILEAGE WAS 103,000 AND CURRENT MILEAGE WAS 106,000.

Oct 02, 2007

FUEL SYSTEM, GASOLINE,EQUIPMENT

1 complaint

I HAVE TAKEN VEHICLE TO ARMSTRONG FORD, WORLD FORD, AND THEN SAWGRASS FORD AT LEAST 6 TIMES FOR THE SAME PROBLEM.... MY VEHICLE JUMPS FORWARD WHEN I AM NOT EVEN PUSHING ON THE GAS PEDAL. OR IT DIES WHEN IT'S ON IDLE POSITION. THEY HAVE CHANGED PARTS, DONE RECALL REPAIRS, AND THE LAST TIME I HAD TO PAY OVER $100.00 FOR THEM TO TELL ME THEY COULDN'T FIND THE CAUSE OF THE PROBLEM. I AM AFRAID ONE DAY SOMEONE IS GOING TO CROSS IN FRONT OF ME AND THIS VEHICLE IS GOING TO JUMP FORWARD AND HURT SOMEONE!!! I AM TIRED OF THIS PROBLEM I. HAVE BEEN DEALING WITH THIS SINCE A MONTH AFTER I BOUGHT IT!!! THIS IS CRAZY THAT THEY CAN'T SEEM TO FIND THE CAUSE OF THE PROBLEM!, AND THEY DON'T WANT TO TRY.... I GUESS THEY WANT SOMEONE TO GET HURT. *AK

Jan 30, 2006

POWER TRAIN,ELECTRICAL SYSTEM,STRUCTURE

1 complaint

I OWN A 2004 FORD EXCURSION WHICH HAS ON TWO OCCASIONS FAILED TO START AND WAS TOWED TO FAIRVIEW FORD. THE FIRST OCCURRENCE THE DEALER REPLACED THE CAMSHAFT SENSOR AND REFLASHED THE COMPUTER. THE SECOND INCIDENT THE CAR WAS ALSO TOWED BY ROADSIDE ASSISTANCE FROM MY DRIVEWAY. THE TOW TRUCK DRIVER WAS ALSO UNABLE TO START THE VEHICLE. I WAS CONTACTED LATER IN THE DAY BY MY SERVICE ADVISOR SAYING THAT THE VEHICLE STARTED FINE AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM. ON A THIRD OCCURRENCE THE VEHICLE STALLED IN A PARKING LOT AND WOULD NOT RESTART FOR MY WIFE. AFTER SHOPPING FOR APPROXIMATELY 45 MINUTES MY WIFE RETURNED AND WAS ABLE START THE VEHICLE AND IT WAS DRIVEN STRAIT TO THE DEALER. THE DEALER WAS AGAIN UNABLE TO DUPLICATE THE PROBLEM. I HAVE ALSO GIVEN FAIRVIEW FORD SIX ATTEMPTS TO FIX MISALIGNED DOORS THAT ARE VISIBLY MISALIGNED AND CAUSE THE DOOR TO HAVE TO BE SLAMMED TO CLOSE THEM. THE DOORS WERE MISALIGNED WHEN PURCHASED AND THE DEALER IS UNABLE TO FIX THEM. AT ONE POINT AFTER THE DEALER TRIED TO ALIGN THE FRONT DRIVERS SIDE DOOR I COULD STICK MY FINGERS IN BETWEEN THE DOOR AND THE BODY ALL THE WAY TO THE OUTSIDE WITH THE DOOR CLOSED. THE VEHICLE HAS BEEN IN THE SHOP A TOTAL OF 35 DAYS AND NOW HAS 16K MILES. MY WIFE IS AFRAID TO DRIVE THE VEHICLE WITH MY THREE YOUNG CHILDREN FOR FEAR OF STALLING AND CAUSING AN ACCIDENT. *NM

Sep 28, 2005

FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM

1 complaint

DT: THE CALLER HAD RECALL WORK DONE ON HIS VEHICLE AND IT IS RUNNING WORSE THAN BEFORE. RECEIVED RECALL 05S34 CONCERNING INJECTION CONTROL PRESSURE SENSOR AND WIRING HARNESS. NOW, THE VEHICLE HAS PROBLEMS THAT IT DID NOT HAVE BEFORE THE RECALL. VEHICLE STALLS WHEN ENGINE IS COLD/HESITATES AND SURGES WHILE ACCELERATING. TOOK VEHICLE TO THE DEALER 4 TIMES SINCE JULY 19, 2005, AND IS NOW WAS TAKING IT TO THEM AGAIN. MANUFACTURER CAN NOT BE REACHED. *AK THE DEALER'S SERVICE MANAGER TOLD THE CONSUMER THAT HE MAY HAVE TO LIVE WITH THE ENGINEERING CHANGE FORD MADE TO THE ENGINE WHEN RECALL 05S34 WAS COMPLETED ON JULY 19, 2005. *NM

Sep 16, 2005

SERVICE BRAKES, HYDRAULIC,POWER TRAIN

1 complaint

DT: VEHICLE WAS INVOLVED N AN ACCIDENT DUE TO BRAKE FAILURE. THE ABS WENT OUT. WHEN OPENED THE HOOD FOR INVESTIGATION THE MASTER CYCLINDER SEPARTED FROM THE BRAKE BOOSTER CYLINDER. NO LOCK ON BOLT AND THE NUT SHEARED ITSELF OFF. CALLED FORD AND LEFT MESSAGE. HAD TO PUT NEW TRANSMISSION AT 16,000 MILES AS WELL. HAD 2 MECHANICS LOOK AT THIS AND SUGGESTED FORD SHOULD TAKE NOTICE. *AK *TT

Jul 25, 2005

Crash: 1

Injuries: 2

ENGINE AND ENGINE COOLING,EQUIPMENT

1 complaint

WHILE DRIVING, THE VEHICLE SURGED. THE CONSUMER WOULD SMELLED GAS FUMES INSIDE THE VEHICLE. THE DEALERSHIP WAS AWARE OF THE PROBLEM, BUT DID NOT RESOLVE IT. *AK THE TURBO WOULD NOT TURN ON AND WOULD NOT GO OVER 3500 RPM'S AND THERE WAS A FLUTTER TYPE OF SOUND COMING FROM THE DRIVER'S SIDE REAR QUARTER PANEL WHEN THE A/C WAS ON ONLY BY THE REAR A/C CONTROLLER. *SC

Dec 21, 2004

ENGINE AND ENGINE COOLING,VEHICLE SPEED CONTROL

1 complaint

WHILE DRIVING, VEHICLE WOULD STALL. THE DRIVER WAS ABLE TO RESTART AND NOTICED THAT THE VEHICLE WOULD ACCELERATED SUDDENLY ON ITS OWN WITHOUT WARNING. THE DRIVER APPLIED THE BRAKES THE PEDAL WENT TO THE FLOOR AND THE VEHICLE CONTINUE TO ACCELERATED WITH SPEED. THE DRIVER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND DROVE IT TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE DRIVER THAT THE PROBLEM CAN NOT BE DUPLICATED. *NM THERE WAS AN OIL LEAK. *SC

Nov 10, 2004

ELECTRONIC STABILITY CONTROL

1 complaint

CONSUMER CHECKED THE INTERNET AND FOUND THAT THERE WERE MANY PEOPLE WHO WERE HAVING THE SAME PROBLEMS THAT HE WAS HAVING. VEHICLE COULD NOT BE ALIGNED. TOOK VEHICLE TO DEALER FOR AN ALIGNMENT, BUT VEHICLE STILL WANDERED LEFT AND RIGHT. MECHANIC CLAIMED THERE WAS NO RESOLUTION FOR THE PROBLEM. *AK

Jan 22, 2004

2004 FORD Excursion Problems & Complaints

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