2002 FORD Expedition Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
388
Complaints Reported
Complaints by Component
ENGINE AND ENGINE COOLING
88 complaints
I HAVE HAD SIX OCCURRENCES OF A SPARK PLUG BLOWING OUT OF THE CYLINDER HEAD. EACH TIME, IT BLEW THE COIL OFF ALSO. THE DANGEROUS POPPING AND VAPORS THAT BLOW FROM THE NOW OPEN HEAD ARE A SERIOUS IGNITION HAZARD IN THE ENGINE BAY. IT IS NOT ALWAYS THE SAME PLUG THAT HAS BLOWN OUT. THREE TIMES THIS HAS HAPPENED, THE THREADS THAT THE PLUG GOES INTO ARE STRIPPED. THROUGH RESEARCH, IT APPEARS THIS IS A COMMON PROBLEM AND ALTHOUGH I DID NOT ENCOUNTER A FIRE DUE TO THE VAPORS UNDER THE HOOD, IT HAS HAPPENED TO OTHERS BEFORE. THIS IS A PROBLEM THAT THE MANUFACTURER KNOWS ABOUT AND IS UNWILLING TO DO ANYTHING ABOUT. EACH TIME THE REPAIR IS EXPENSIVE AND THE UNCERTAINTY OF IF/WHEN IT WILL HAPPEN AGAIN IS UNACCEPTABLE. *TR
Apr 24, 2012
ENGINE BLEW OUT #3 SPARK PLUG. FORD DEALER SAID THAT THIS IS NORMAL! COULD CAUSE ENGINE FIRE BY IGNITING FUEL VAPORS FROM CYLINDER. *JS
Apr 16, 2012
I'M NOT SURE THIS IS GOING TO DO ANY GOOD, BECAUSE I AM NOT THE FIRST TO LODGE THIS COMPLAINT. NOTHING HAS BEEN DONE SO FAR. THIS IS THE 5TH TIME THAT THIS PARTICULAR INCIDENT HAS HAPPENED TO ME. THE MOST RECENT WAS YESTERDAY 2/29/2012. I AM VERY GRATEFUL THAT I WAS DRIVING EACH TIME AND NOT MY WIFE OR KIDS. I HAVE A 2002 FORD EXPEDITION AND ON 5 DIFFERENT OCCASIONS OVER A TWO YEAR PERIOD, WHILE DRIVING ON THE HIGHWAY AND AROUND THE NEIGHBORHOOD, THE SPARK PLUGS HAVE BLOWN OUT OF THE CYLINDER HEADS. IT HAS NOT ALWAYS BEEN THE SAME PLUG. ON 3 OF THE OCCASIONS THE COILS BROKE OFF. I DON'T UNDERSTAND WHY ME OR ANYONE ELSE AS CONSUMERS HAS TO PAY FOR THE MISTAKES OF FORD'S POOR DESIGN FLAWS. THERE IS NO REASON WHY THIS HAS NOT BEEN A RECALL ITEM. IT IS CLEARLY A SAFETY ISSUE. IF THEY CAN RECALL A RUNNING BOARD LIGHT, THEN WHY HAVE THEY NOT BEEN FORCED TO RECALL THIS ITEM? I HOPE THAT IT DOESN'T COME DOWN TO SOMEONE LOSING THEIR LIVES, BEFORE SOMETHING IS DONE. *TR
Mar 01, 2012
WHILE ENTERING A HIGHWAY (I-75) HEARD A LOUD NOISE FROM THE ENGINE. AFTER HAVING THE VEHICLE TOWED TO A SHOP, IT WAS DETERMINED THAT ONE OF THE SPARK PLUGS HAD BLOWN OUT OF THE ENGINE. IN JANUARY 2012 THE SAME THING HAPPENED AT START UP AGAIN IT WAS DETERMINED THAT A SPARK PLUG HAD BLOWN OUT OF THE ENGINE. FEBRUARY 2012 (TODAY) APPARENTLY THE SAME HAS OCCURRED WHILE ENTERING A HIGHWAY (I-75), I HAVE NOT HAD A SHOP LOOK AT IT YET. I BELIEVE THIS IS VERY DANGEROUS BECAUSE FUEL VAPORS COULD LEAK OUT OF THE SPARK PLUG HOLE AND CAUSE A FIRE OR EXPLOSION. *TR
Feb 11, 2012
# 3 SPARK PLUG BLEW OUT OF HEAD. I WAS TOLD MY FORD DEALER ITS COMMON AND FORD WILL NOT ISSUE A RECALL. TRITON ENGINES ARE FAULTY AND FORD KNEW THEY SOLD A BAD ENGINE FOR YEARS, THE GOVERNMENT MUST STEP IN. I NEED A REFUND. *TR
Jan 13, 2012
+ 83 more complaints for this component
VEHICLE SPEED CONTROL
45 complaints
Cruise control deactivation switch. I was getting in my truck on my way to work in the early morning. as I walked by the hood I could smell what seemed like burning wire, so I opened the hood & right as I got it all the way up flames started shooting up. I put the fire out and had to wait to call my mechanic he came and told me it was definitely the deactivation switch that had caught fire.
Jul 20, 2024
TL* THE CONTACT OWNS A 2002 FORD EXPEDITION. THE CONTACT STATED THAT WHILE PARKED FOR OVER 20 HOURS THE VEHICLE CAUGHT ON FIRE. THE VEHICLE HAD NOT BEEN DIAGNOSED BY A MECHANIC. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 150,000.
Oct 22, 2012
IN MARCH 2012 MOTHER WAS PULLING INTO A PARKING LOT IN WACO. CAR SUDDENLY ACCELERATED AND RAN THROUGH THE PARKING LOT EVENTUALLY HITTING A PARKED CAR. CAR WAS FIXED AND MOTHER TOLD THEM TO CHECK THIS ISSUE OUT. AGAIN ON 9/3/12, SHE WAS PULLING INTO A PARKING SPACE THE CAR SQUEALED, SUDDENLY ACCELERATED, DID ALMOST A U TURN AND RAN INTO THE WALL AT WALGREENS. THANKFULLY, NO PEDESTRIAN WAS WALKING OUT OF THE STORE OR THEY WOULD HAVE BEEN SERIOUSLY INJURED. *TR
Sep 13, 2012
SMALL FIRE EXTINGUISHED PRIOR TO FIRE DEPARTMENT ARRIVAL. FIRE OCCURRED ON A SENSOR ATTACHED TO THE BRAKE FLUID RESERVOIR. FIRE APPEARS TO BE CONSISTENT WITH SPEED CONTROL DEACTIVATION SWITCH AS PREVIOUSLY RECALLED. *TR NO DAMAGE OUTSIDE OF VEHICLE.
Apr 11, 2012
TL* THE CONTACT OWNS A 2002 FORD EXPEDITION. THE CONTACT STATED THAT THE VEHICLE WAS PARKED AND SHUT OFF WHEN IT CAUGHT ON FIRE. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE AND THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER CONFIRMED THAT THE CRUISE CONTROL AND MASTER CONTROL SENSORS NEEDED TO BE REPLACED AS PER THE INSTRUCTIONS OF NHTSA RECALL CAMPAIGN ID NUMBER: 05V388000 (VEHICLE SPEED CONTROL). THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS ADVISED THAT THE VEHICLE WOULD NOT BE REPAIRED UNDER THE RECALL BECAUSE THE CONTACT WAS SENT NOTICE OF THE RECALL AND NEVER RESPONDED IN ORDER TO HAVE THE VEHICLE REPAIRED. THE CONTACT STATED THAT HE NEVER RECEIVED NOTIFICATION OF THE RECALL. THE FAILURE AND THE CURRENT MILEAGES WERE 171,297.
Apr 11, 2012
+ 40 more complaints for this component
ELECTRICAL SYSTEM
27 complaints
TL*THE CONTACT OWNS A 2002 FORD EXPEDITION. THE CONTACT STATED THAT THE GEAR LEVER FAILED TO SHIFT OUT OF THE PARK POSITION. IN ADDITION, THE FOUR POWER WINDOWS AND DOOR LOCKS BECAME INOPERABLE. THE CONTACT REPLACED THE 5 AMP FUSES ON FORTY DIFFERENT OCCASIONS HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Feb 23, 2015
VEHICLE WAS PARKED. OVERNIGHT, VEHICLE ENGINE COMPARTMENT CAUGHT FIRE AND ENTIRE VEHICLE BECAME ENGULFED IN FLAMES. TOTAL LOSS OF VEHICLE. *TR
Mar 25, 2012
MY 2002 FORD EXPEDITION HAS SUFFERED NUMEROUS ELECTRICAL PROBLEMS. I RECEIVED A LETTER FROM FORD THE RECALL ABOUT THE CRUISE CONTROL SWITCH NO OPERATING PROPERLY, MY CRUISE CONTROL WENT OUT A WHILE BACK I DID NOT THINK ANY THING OF IT TILL MY TRUCK WOULD START UP BUT WOULD NOT COME OUT OF PARK, AND WHEN I TRIED TO CHANGE THE FUSES THEY WERE POPPING AS I CHANGED THEM OUT. WILL FORD REPLACE ALL DAMAGED ITEMS DUE TO THE CRUISE CONTROL SWITCH. MY ACTUATOR SWITCH BLEW OUT AND NUMEROUS PROBLEMS ARE GOING ON WITH MY VEHICLE NOW DUE TO THESE ELECTRICAL ERRORS. *TR
Aug 22, 2011
MY 2002 FORD EXPEDITION HAVE EJECTED THE SPARK PLUG TWICE EACH TIME IT HAVE COST ME $ 1300.00 BECAUSE THE HEAD HAD TO BE REMOVED AND REFILED FOR THE SPARK PLUG TO FIT BACK. *TR
Jun 02, 2011
MY 2002 FORD EXPEDITION DEVELOPED AN ENGINE FIRE WHILE PARKED AND UNATTENDED. *TR
May 23, 2011
+ 22 more complaints for this component
TIRES
24 complaints
TL* THE CONTACT OWNS A 2002 FORD EXPEDITION. THE CONTACT WAS DRIVING 5 MPH WHEN HE HEARD A NOISE COMING FROM THE VEHICLE.THE CONTACT DISCOVERED THAT THE SPARE TIRE HAD FALLEN AND PARTIALLY DETACHED FROM THE VEHICLE, HANGING BY A CABLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS CONTACTED AND THEY STATED THAT THERE WERE NO RECALLS FOR THE VEHICLE. THE FAILURE AND THE CURRENT MILEAGE WAS 75,000.
Aug 09, 2012
IN MARCH 2008, I PURCHASED 4 ADVANTA SUV TIRES P265/70R17 FOR MY VEHICLE, ABOUT 3 MONTHS LATER ONE TIRE HAD AN AIR BUBBLE ON THE SIDE AND I HAD TO REPLACE IT. I DON'T TRAVEL THAT MUCH JUST TO AND FROM WORK. THIS AUGUST 2009, I LET MY MOM USE MY TRUCK AND THE TWO REAR TIRES WENT, ONE BLEW OUT WHILE THE OTHER REAR ONE BEGAN TO SHRED. ON SATURDAY OCTOBER 10 WHILE TRAVELING ON THE HIGHWAY THE FRONT PASSENGER TIRE BLEW OUT. I NOTICED THERE IS A RECALL FOR P265/70R16 AND I NEED TO KNOW WHO I NEED TO CONTACT REGARDING THE TIRES THAT HAVE. THIS IS A VERY SERIOUS AND DANGEROUS SITUATION, MY FAMILY AND I AM ARE VERY BLESSED THAT WE WERE NOT HURT IN THESES INCIDENTS. *TR
Oct 12, 2009
ON THREE OCCASIONS BETWEEN MARCH 2006 AND MARCH 2009 FOUR OUT OF FIVE TIRES PURCHASED THROUGH SEARS HAVE SUFFERED TREAD SEPARATION AND THREE CASES LEAD TO COMPLETE FAILURE WHILE DRIVING AT POSTED SPEED LIMITS. TIRE FAILURE LEAD TO TWO NEAR MISS ACCIDENTS. IN THE LAST FAILURE, MARCH 22, 2009 LEAD TO SEVERAL THOUSAND DOLLARS OF PROPERTY DAMAGE. ONE TIRE WAS REPLACED SHORTLY AFTER PURCHASE; ANOTHER TIRE ORDERED BUT WAS NOT STOCKED; CURRENTLY IN POSSESSION OF THE MOST RECENT TIRE FAILURE. THE RECENT TIRE HAS GREATER THAN 60% OF TREAD LIFE REMAINING. TIRE SEPARATED YET INNER TUB STILL INFLATED. *TR
Mar 23, 2009
I NOTICED TODAY THAT THE SIDE WALL TIRES ON MY MICHELIN -CROSS TERRIANIN SUV RADIAL X TIRES APPEAR TO HAVE CROSS CUTS IN THE SIDEWALLS ON 3 OF 4 TIRES (ONE WAS RECENTLY REPLACED). ANOTHER THE RUBBER APPEARS TO BREAKING OFF, LEAVING A WHITE COATING BEHIND THE RUBBER. PLAN TO TAKE TO DEALER WHO SOLD ME THE TIRES, BUT AM DOUBTFUL THE WILL ACT. *TR
Jul 20, 2007
TRAVELING AT HIGHWAY SPEED MY VEHICLE DEVELOPED A DISTINCT VIBRATION SHORTLY FOLLOWED BY A TREAD SEPARATION. WE REDUCED SPEED AND PULLED INTO A SERVICE STATION WHERE THE SPARE WAS INSTALLED. THE SAME SCENARIO TOOK PLACE APPROXIMATELY ONE WEEK LATER WITH A DIFFERENT TIRE. THE VEHICLE IS A 2002 FORD EXPEDITION, PURCHASED NEW IN OCTOBER 2001, AND CURRENTLY HAVING LESS THAN 30,000 MILES ON IT. TIRES (GENERAL GRABBER AW) ARE ORIGINAL EQUIPMENT AND HAVE BEEN ROUTINELY ROTATED AND INSPECTED BY THE DEALER DURING SCHEDULED MAINTENANCE. AFTER THE FIRST INCIDENT, THE SPARE WAS PUT ON--IT, TOO, IS A GENERAL GRABBER AW, SAME AGE AS THE OTHERS--AND A NEW SPARE WAS PURCHASED. THAT SPARE WAS PUT ON AFTER THE SECOND INCIDENT. I HAVE THE TWO DEFECTIVE TIRES. GENERAL TIRE WAS CONTACTED AND THEY WILL NOT REPLACE THE UNSAFE TIRES. *NM
Oct 25, 2006
+ 19 more complaints for this component
ENGINE
21 complaints
I HAVE REPLACE THE DRIVE BELT 2 TIMES THIS MONTH. THE BELT KEEP MESSING UP NOW I HAVE GET ANOTHER BELT BECAUSE IT IS TWISTED AROUND THE TENSIONER. I DON'T KNOW HIW IT HAPPEN I DRIVE ALL THAT DAY.
Jan 19, 2021
TWO SPARK PLUGS BLEW OUT OF THE HEAD. PAIN IN THE BUTT TO FIX. FORD NEEDS TO STAND BEHIND ITS NAME AND FIX THE KNOWN PROBLEM.
May 04, 2017
I WENT TO GET AN OIL CHANGE I WAS TOLD BY WORKER AT SHOP THAT EVERYTHING UNDER HOOD WAS RUSTY AND CHANCES ARE THAT THIS TRUCK WAS IN THE NEW ORLEANS FLOOD (KATRINA) IT WAS DOWN HILL FROM THEN. EVERYTHING STARTED TO MALFUNCTION.
May 03, 2017
THIS IS ABOUT A BLOWN OUT SPARK PLUG. THE BLOWN OUT SPARK PLUG (#4 ON PASSENGER SIDE)) HAPPENED WHEN MY FAMILY & I WERE TRAVELING IN HIGHWAY NEAR STOCKTON CA AT AROUND 5 PM. THERE WAS NO SHOP OPEN AND I HAD TO CALL AAA TO TOW THE 2002 FORD EXPEDITION TO OUR FRIEND'S HOUSE ABOUT 30 MILES AWAY. IT WAS ALSO A VERY COLD NIGHT AND WE WAITED FOR ABOUT 1 HR FOR THE TOW TRUCK TO ARRIVE. IT WAS INCREDIBLY INCONVENIENT FOR THIS INCIDENT TO HAPPEN ON THE FREEWAY/HIGHWAY. I HEARD THAT THIS IS A COMMON PROBLEM FOR THE OLDER EXPEDITION WITH TRITON ENGINE. I LOVE FORD TRUCKS/SUVS AND I HOPE THEY CAN FIX THIS PROBLEM WITH THE ENGINE BEFORE SOMEBODY GETS IN SERIOUS TROUBLE. I WOULD RATHER WANT TO SEE A RECALL THAN A CLASS ACTION SUIT IN THE FUTURE.
Dec 31, 2016
JUST WANT TO ADD MY CAR TO THE LIST OF FORD EXPEDITION 5.6L ENGINES THAT HAVE EXPERIENCED THE SPARK PLUG EJECTION ISSUE. THANKFULLY, THIS OCCURED WHEN STARTING THE VEHICLE, SO IT DID NOT CAUSE ANY ACCIDENT OR INJURY. THIS IS OUR SON'S CAR AND WE INTENDED IT TO BE THE VEHICLE OUR 15 YEAR OLD USED AS WELL. HOWEVER, NOW THAT WE KNOW ABOUT THE SPARK PLUG PROBLEM, WE NO LONGER FEEL IT'S SAFE AND HOPE TO TRADE IT IN. IT'S EXTREMELY DISAPPOINTING AND DISHEARTENING TO KNOW THAT FORD HAS NOT TAKEN RESPONSIBILITY FOR THIS ISSUE. OUR VEHICLE HAD ALL ORIGINAL FACTORY-INSTALLED SPARK PLUGS.
Oct 25, 2016
+ 16 more complaints for this component
POWER TRAIN
20 complaints
REAR DIFFERENTIAL CONTROL LINKS RUSTED THRU AND BROKE. THIS ALLOWED THE DIFFERENTIAL TO MOVE TOWARD THE REAR. WHEN IT MOVED FAR ENOUGH THE REAR DRIVE SHAFT FELL OUT OF THE TRANSFER CASE AND BROKE OFF AT THE REAR YOKE. CONSIDERING THE NUMBER OF EXPEDITIONS AND NAVIGATORS ON THE ROAD...SOMEONE IS GOING TO GET KILLED. *TR UPDATED 6/13/13 *CN
Dec 03, 2012
MY 2002 FORD EXPEDITION HAS ALWAYS HAD TRANSMISSION SHIFTING PROBLEMS. OVER THE YEARS, IT WILL SOMETIMES NOT GO OUT OF 4X4 WITHOUT SOME GENTLE COAXING. JUST THE OTHER DAY, IT SHIFTED OUT OF GEAR ON THE HIGHWAY AND THE OVERDRIVE LIGHT STARTED FLASHING. I STARTED TO HEAR A SOUND LIKE I WAS DRAGGING SOMETHING. WHEN I STOPPED, I HAD TO DRIVE IT IN MANUAL 2 JUST TO GET IT HOME. AT HOME, IT WOULD NOT GO INTO REVERSE AND WAS ACTING LIKE THE FRONT WHEELS WERE LOCKED UP WHEN I PUT IT IN NEUTRAL. I HAVE HAD SHIFTING PROBLEMS FOR THE LIFE OF THIS VEHICLE (I HAVE HAD IT FOR 8 YEARS....) THIS WAS THE FIRST TIME IT HAS BEEN THIS DRASTIC. IT LOOKS LIKE I WILL HAVE TO HAVE A NEW TRANSMISSION..... *TR
Jan 18, 2011
MY 2002 FORD EXPEDITION OD LIGHT FLASHES ON AND OFF. I WAS DRIVING DOWN I75 AND MY TRANSMISSION KEPT SHIFTING IN AND OUT OF GEAR.. MY WHOLE TRIP. IT SLAMMED INTO GEAR ALMOST CAUSING ME TO LOOSE CONTROL OF MY VEHICLE. THIS TRANSMISSION IS DEFINITELY A SAFETY HAZARD. IT DOES NOT DO IT ALL THE TIME SEEMS LIKE WHEN WE HIT BUMPS IN THE ROAD. *TR
Mar 09, 2010
TRANSMISSION SLIP. O/D LIGHT STARTED TO BLINK AND TRANSMISSION CLUNKS INTO GEAR. THIS PROBLEM SEEMS TO BE VERY PREVALENT AS A FEW OF MY FRIENDS WHO OWN 2000 TO 2002 MODEL FORDS HAVE HAD THIS PROBLEM. THEY HAVE HAD THEIR TRANSMISSIONS REPLACED OR REBUILT. THIS IS A VERY COMMON PROBLEM AND THE MANUFACTURER IS IGNORING THE PROBLEM WITH THEIR VEHICLES. 4R100 TRANSMISSION. I BELIEVE THIS IS A SOLENOID BODY OR HARNESS MALFUNCTION. *TR
Feb 15, 2010
VEHICLE TRANSMISSION FAILED AT 75,000- WE HAD TAKEN THE VEHICLE IN 2 SEPARATE OCCASIONS THE FIRST YEAR OF OWNERSHIP CONCERNING THE TRANSMISSION BUT WAS ADVISED NOTHING WRONG. *TR
Nov 13, 2007
+ 15 more complaints for this component
SEAT BELTS
18 complaints
THE DRIVER'S SEAT BELT DISCONNECTS AT RANDOM TIMES.
Nov 24, 2019
THE SEAT BELTS FRONT, PASSENGER SIDE UNLOCK BY THEMSELVES WHILE IN MOTION. IT CAN HAPPEN DURING CITY OR HIGHWAY DRIVING. THIS HAS NOT BEEN REPAIRED BY ANYONE AND IS FACTORY ORIGINAL. SEEMS LIKE A DANGER TO PASSENGERS.
Mar 02, 2017
TL* THE CONTACT OWNS A 2002 FORD EXPEDITION. THE CONTACT STATED THAT THE VEHICLE'S DRIVER SIDE SEAT BELTS WOULD UNLATCH INDEPENDENTLY. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 123,000.
Dec 21, 2015
ON MULTIPLE OCCASIONS THE DRIVER'S SIDE SEAT BELT HAS RANDOMLY UNBUCKLED ITSELF FOR NO APPARENT REASON. IF AN ACCIDENT WERE TO OCCUR THE SEAT BELT MAY NOT BE CONSIDERED A RELIABLE RESTRAINT WHICH COULD RESULT IN SERIOUS INJURY OR DEATH. AFTER MULTIPLE COMPLAINTS FROM SEVERAL CONSUMERS THIS SAFETY DEVICE SHOULD BE INVESTIGATED. *TR
Apr 15, 2015
WHILE DRIVING, THE DRIVER AND PASSENGER SEATBELTS IN THE FRONT WILL RANDOMLY UNLOCK. THIS CAR HAS NOT BEEN IN ANY ACCIDENTS. THE EQUIPMENT IS FACTORY ORIGINALS. THIS HAS BECOME A REAL SAFETY ISSUE AS WE NEVER KNOW WHEN THEY ARE GOING TO UNLOCK. *TR
Dec 28, 2014
+ 13 more complaints for this component
SUSPENSION
17 complaints
TAKATA RECALL DURING AN INSPECTION OF MY SUSPENSION FOR WORN BUSHINGS, I NOTED SEVERE CORROSION ON MY REAR TRAILING ARMS FOR THE REAR AXLE. THE LOWER ARM ON THE PASSENGER SIDE ACTUALLY HAD A QUARTER SIZE HOLE IN THE INBOARD SIDE OF THE WEB. THIS OBVIOUSLY GREATLY REDUCES THE STRENGTH OF THE ARMS AND COULD CAUSE AXLE SEPARATION FROM THE VEHICLE AND AN OBVIOUS CONTROL HAZARD.
Apr 29, 2017
HAD ROUTINE SERVICE ON MY 2002 EXPEDITION AT DEALERSHIP,WAS TOLD I NEEDED TO REPLAC UPPER AND LOWER TRAILING ARM ALSO TRACK ARM BECAUSE OF SEVERE CORROSION.
Jun 27, 2013
TL* THE CONTACT OWNS A 2002 FORD EXPEDITION. THE CONTACT NOTICED SOMETHING LEAKING FROM UNDER THE VEHICLE. ALSO, WHILE THE VEHICLE WAS IN OPERATION IT WOULD BOUNCE UP AND DOWN ABNORMALLY. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE NOR WAS THE VEHICLE DIAGNOSED OR REPAIRED. THE CURRENT MILEAGE WAS 202,000. THE APPROXIMATE FAILURE MILEAGE WAS 185,000.
Sep 20, 2011
2002 FORD WINDSTAR REAR AXLE PROBLEM WE WERE DRIVING ON 78E AND WERE APPROXIMATELY 30 MINUTES BEFORE ALLENTOWN. ALL OF A SUDDEN WE HEARD A CRACK, SMELLED SMOKE, AND HEARD METAL SCRAPING. THE CAR STARTED FISHTAILING AND MY HUSBAND VIRTUALLY HAD NO CONTROL OF THE CAR AS THE WINDSTAR REPEATEDLY CROSSED 2 LANES AND ALMOST HIT THE MIDDLE BARRIER AND THEN FISHTAILED TOWARD THE OTHER SIDE. LUCKILY THERE WERE NO CARS OR TRUCKS IN FRONT OR IN BACK OF US AND WE WERE AT A SLIGHT UPHILL. FINALLY, MY HUSBAND WAS ABLE TO GAIN CONTROL OF THE VAN AND PULL OVER TO THE SMALL SHOULDER WHICH WAS BARELY BIG ENOUGH TO FIT THE VAN. WE CALLED 911 AND AAA. WHILE WE WAITED ON THE SIDE, WE FEARED THAT WE COULD GET HIT IN THE EVENT THAT A TRUCK OR CAR SWERVED TO THE SIDE. WE WERE SHOCKED TO FIND OUT THAT THE REAR AXLE WAS CRACKED AND THE REAR TIRES WERE CAVED IN. MY AUTO DEALER GILBOY IN WHITEHALL OFFERED TO TOW AND REPAIR THE PROBLEM, BUT ONLY AT MY EXPENSE. FORD EXPLAINED TO ME THAT THERE WAS NO COVERAGE FOR THIS SITUATION BECAUSE THE VEHICLE IS OUTSIDE OF WARRANTY AND THERE CURRENTLY IS NO RECALL FOR THIS PROBLEM. BOTH GILBOY AND FORD TOLD ME THEY WERE NOT AWARE OF THIS PROBLEM WITH THE REAR AXLE. I HAD 3 CHILDREN IN THE CAR, 2 OF WHICH WERE MY OWN. THIS WAS THE SCARIEST MOMENT OF MY LIFE AS I FEARED WHAT POTENTIALLY COULD HAPPEN. LUCKILY, SOMEONE FROM ABOVE WAS LOOKING AFTER US BUT I FEAR THE NEXT FORD WINDSTAR OWNER MAY NOT BE SO LUCKY. PLEASE DO NOT WAIT FOR SOMEONE TO GET KILLED BEFORE TAKING ACTION. PLEASE HAVE THE PROBLEM CORRECTED AS SOON AS POSSIBLE AND ALERT ALL FORD WINDSTAR OWNER OF THE SERIOUS POTENTIAL RISK. *TR
Aug 03, 2010
WHILE DRIVING MY 2002 FORD TAURUS I EXPERIENCED THE FAILURE OF BOTH FRONT COIL SPRINGS WHICH CUT OPEN LIKE A CAN OPENER ONE FRONT TIRES AND DAMAGED THE OTHER. I HAD TO HAVE BOTH TIRES AND SPRINGS REPLACED. IF I WAS TRAVELING MORE THAN 15 MPH I FEAR I WOULD NOT BE HERE TODAY.*CN
Jan 01, 2008
+ 12 more complaints for this component
AIR BAGS
15 complaints
TL* THE CONTACT OWNS A 2002 FORD EXPEDITION. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE SEAT BELT UNLATCHED INDEPENDENTLY WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000. UPDATED 1/21/16 *CN
Nov 19, 2015
TL* THE CONTACT OWNS A 2002 FORD EXPEDITION. WHILE DRIVING AT APPROXIMATELY 3 MPH DURING SLIPPERY WEATHER CONDITIONS, HE WAS PULLING OUT OF A INTERSECTION AND WAS HIT BY ANOTHER VEHICLE DRIVING 55 MPH. THE CONTACT SUFFERED PERMANENT BACK INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOTALLED AS A RESULT OF THE CRASH. THE VEHICLE IDENTIFICATION NUMBER WAS UNAVAILABLE AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE AND CURRENT MILEAGES WERE APPROXIMATELY 95,000.
Mar 26, 2010
AIRBAG LIGHT IS ON. MECHANIC DOES NOT KNOW WHY. I DID A GOOGLE SEARCH AND FOUND ALOT OF PEOPLE ARE HAVING THE SAME ISSUES. *TR
Jul 04, 2009
OTHER VEHICLE RAN A RED LIGHT AND I STRUCK HIS VEHICLE BROADSIDE WITH THE FRONT OF MY CAR. CAR IS TOTALED. *TR
May 27, 2008
2002 EXPLORER XLT PURCHASED 1/03 WITH 37,995 MILES. NOW ONLY 39,996 I AM DISABLED AND DON'T DRIVE MUCH. HAD VEHICLE IN DUE TO WARRANTY OVER 11/26/07 TO CHECK THINGS OVER. WHEN I PICKED UP CAR AIR BAG WARNING LIGHT FLASHING. THOUGH IT WAS DUE TO THEIR WORK BECAUSE IT STOPPED. NEXT TIME USED VEHICLE LIGHT FLASHING THEN STAYED ON PERMANENTLY. TOOK TO DEALERSHIP AND THEY CLAIM IT THROWS A CODE #B2292, THEY ALSO SAID A BULLETIN OUT FROM FORD ON THIS #TSB03-11-03 ISSUED TO ALL MECHANICS - THAT THE PRETENSIONER SAFETY HARNESS BOTH NEED TO BE REPLACED (DEFECT). I ADVISED THEM I WILL DISPUTE THIS DUE TO THE FACT THEY ALSO STATED FORD MAY BE DOING A RECALL. I CLAIM VEHICLE FINE TILL THEY WORKED ON IT. PART COMES IN TOMORROW, THEY SAY IT SHOULD BE READY IN A FEW HOURS, AND COST IS AROUND $295.. PLUS TAXES. ALSO HAD TO HAVE A REBUILT TRANY DONE LAST YR. ON THE AIR BAG LIGHT - I READ ALL THESE COMPLAINTS AND I AM SHOCKED THAT FORD HAS NOT ISSUED A RECALL. THIS IS NUTS. WHAT IS SCARY IS ALL THE FIRE REPORTS. *TR
Dec 04, 2007
+ 10 more complaints for this component
FUEL SYSTEM, GASOLINE
12 complaints
TL* THE CONTACT OWNS A 2002 FORD EXPEDITION. THE CONTACT STATED THAT WHILE INSPECTING THE VEHICLE, HE NOTICED THAT THE FUEL TANK STRAPS WERE FRAYING AND COMING APART, BUT THE FAILURE WAS NOT DUE TO CORROSION. AN AUTHORIZED DEALER WAS NOTIFIED AND THEY STATED THAT THE 2002 FORD EXPEDITION WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V385000 (FUEL SYSTEM, GASOLINE: STORAGE: TANK ASSEMBLY: MOUNTING). THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 70,328. UPDATED 9/13/11 *CN THE CONSUMER WAS INFORMED HIS VIN WAS NOT INCLUDED IN THE RECALL. UPDATED 10/28/11
Aug 02, 2011
SPARK PLUG FLEW OUT OF ENGINE...WAS REPLACED BEFORE WITH A HELICOIL KIT BUT SAME ISSUE OCCURRED TODAY. I WAS DRIVING TO WORK AND I HEARD IT SHOOT FROM THE ENGINE. *TR
Dec 31, 2009
ON EVERY FILLUP OF GASOLINE I HAVE GASOLINE VAPORS INSIDE THE CAR WHICH NECESSITATES MY OPENING WINDOWS TO RID THE INTERIOR OF THE STRONG FUMES. THERE IS NO SPILLED LIQUID AND MY SHOES ARE CLEAN AND ALL WINDOWS ARE CLOSED AND THE CAR IS NOT RUNNING AND THE HAVOC IS OFF. I AM IN FEAR OF FIRE. THE SERVICE DEPARTMENT HAS NOT BEEN ABLE TO FIND A PROBLEM. THIS HAS BEEN PRESENT FOR MORE THAN 4 YEARS AND HAS BEEN REPORTED OVER 10 TIMES TO THE SERVICE DEPARTMENT.*CN
Jan 02, 2008
FUEL DELIVERY FAILURE WHILE VEHICLE HEADING DOWN HILL. FUEL GAUGE REGISTERS CLOSE TO HALF FULL. ENGINE QUIT ABOUT 3 - 5 MINUTES. ABLE TO RESTART ON LEVEL GROUND. THIS IS NOT SAFE. CAR DEALER COULD FIND NO PROBLEM. *NM
Jan 26, 2007
IN MID APRIL 2005, AS I WAS DRIVING MY 2002 FORD EXPLORER HOME (HAD@32,000 MILES), THE CAR JUST DIED WITHIN 2 SECONDS. NO WARNING AT ALL. I LOST ALL POWER, THE STEERING WHEEL TIGHTENED AND THAT WAS IT. FORD TOWED THE CAR (AS IT WAS STILL UNDER WARRANTY) AND SAID THAT THE FUEL PUMP WENT AND THAT CAR SHOULD NOT HAVE EVEN STARTED FOR ME. THANK GOD MY 3 YOUNG CHILDREN WERE NOT IN THE CAR WITH ME AND THAT I WASN"T HIT FROM BEHIND. AFTER THEY "FIXED " THE CAR AND AFTER WE PAID $600 FOR A 30,000 MILE MAINTENANCE, 6 WEEKS LATER THE SAME THING HAPPPENS TO MY HUSBAND. HE'D JUST DRIVING ALONG, THE CAR LOSES POWER WITHIN SECONDS AND COMPLETELY DIES WITHOUT ANY WARNING OR EVEN ANY TIME TO PULL OVER TO THE SIDE OF THE ROAD!!! (THE CAR NOW HAS 33,500 MILES). IT IS CURRENTL STILL AT THE DEALERSHIP BEING "FIXED". EE FEEL LIKE WE'VE ESCAPED SERIOUS ACCIDENTS TWICE NOW, AS WE COULD HAVE SO EASILY BEEN HIT FROM BEHIND BOTH TIMES. NEEDLESS TO SAY, WE WILL NEVER PURCHASE ANOTHER FORD AGAIN.
Jun 08, 2005
+ 7 more complaints for this component
STRUCTURE
9 complaints
THE FIBERGLASS PIECE ON THE HATCHBACK OF THE VEHICLE IS CONSTANTLY CRACKING AND FALLING OFF WHILE THE VEHICLE IS MOVING. THIS IS A ROAD AND SAFETY HAZARD, AS MY PIECE CAME OFF WHILE DRIVING 55MPH. I AM CONTINUOUSLY SEEING OTHER EXPLORERS OF THE SAME MODEL AND YEAR THAT HAVE THE SAME ISSUE. FORD NEEDS TO TAKE RESPONSIBILITY FOR THEIR DEFECTIVE PRODUCT AND CONDUCT A RECALL. FURTHERMORE, THIS FAULTY PIECE IS OFFERED AT A FORD DEALERSHIP FOR REPLACEMENT AT OVER $300! *TR
Nov 13, 2007
DOOR AJAR LIGHT COMES ON RANDOMLY, TURNING ON INTERIOR LIGHTS AND LOCKING AND UNLOCKING DOORS WHILE DRIVING. IN ADDITION TO BEING DISTRACTING, IT IS PARTICULARLY UNSAFE AT NIGHT TO SUDDENLY HAVE THE INTERIOR LIGHTS COME ON AND UNABLE TO KEEP DOORS LOCKED. FORD SAYS ISSUE IS A DOOR SENSOR, BUT CANNOT TELL WHICH ONE IS BAD. THIS USED TO HAPPEN OCCASIONALLY, NOW IT HAPPENS AT LEAST EVERY OTHER DAY. *TR
Oct 31, 2007
WE BOUGHT OUR 2002 EXPEDITION FEB/2006. SINCE THEN, EVERY TIME IT RAINS, WE EXPERIENCE WATER DRIPPING FROM THE VISOR HINGES. WE WERE CONCERNED THAT OUR ROOF WILL RUST SO WE TOOK IT TO OUR MECHANIC BUT HE COULD NOT FIND THE PROBLEM. WE CONTINUED TO DRIVE IT BUT BECAME MORE CONCERNED ABOUT THE POTENTIAL PROBLEMS SO WE TOOK IT BACK TO OUR MECHANIC AND TOLD HIM TO KEEP IT UNTIL HE FINDS THE PROBLEM ON OCT 30, 2006. WE ALSO NOTICED OUR DASH LIGHTS FLASHING. WE TOLD HIM TO ALSO FIND OUT WHAT IS CAUSING THIS PROBLEM ALSO. WE RECEIVED A CALL FROM HIM LATER IN THE DAY AND HE ADVISED US THAT HE CALLED THE DEALERSHIP WHO ADVISED HIM THAT THERE'S AN OVERLAYMENT OF METAL BEHIND THE WINDSHIELD THAT FORD FAILED TO SEAL CORRECTLY AND THE WINDSHIELD WASN'T SEALED CORRECTLY SO WHEN IT RAINS OR SNOWS, THE WATER SEEPS THROUGH THE WINDSHIELD AND FILLS THE PILLARS WITH WATER. THE OVERFLOW OF WATER FROM THE PILLARS IS WHAT DRIPS THROUGH THE VISOR HINGES. SOME OF THE WATER LEAKS INTO THE WIRING IN THE DASHBOARD AND OTHER PLACES. FORD ADVISED THERE IS NO RECALL FOR THIS. WE FOUND SOMEONE ELSE HAD A SIMILAR PROBLEM FROM A PETRINA COMPTON @ MY3CENTS.COM WHICH SHE ADVISED OF A "SPECIAL MESSAGE" SENT DIRECTLY FROM FORD TO ALL FORD DEALERSHIPS IN APRIL OF 2002 WHICH STATES 1997-2002 EXPEDITIONS MAY EXHIBIT ELECTRICAL PROBLEMS DUE TO WATER LEAKING IN THROUGH INCORRECTLY SEALED WINDSHIELDS. SPECIAL MESSAGE #15773. IF FORD IS ALREADY AWARE OF THIS PROBLEM AND THEY ADMIT THEY ARE AWARE OF IT IN SO MANY YEARS OF MODELS, WHY HAS THERE NOT BEEN A RECALL ON THIS? I FEEL THAT THIS DEFECT WILL BE A POTENTIAL SAFETY HAZARD WHILE OPERATING VEHICLE WHEN THE ELECTRICAL FAILS OR CAUSES A SHORT IN THE ELECTRICAL SYSTEM AND CAUSES A FIRE. PLEASE TAKE THE TIME TO INVESTIGATE THIS DEFECT. I'M SURE THERE ARE SEVERAL OTHER OWNERS WHO HAVE THE SAME PROBLEM BUT DON'T KNOW WHERE TO TURN OR HAVE BEEN TOLD BY THEIR MECHANICS AND DEALERSHIPS THAT THEY CANNOT LOCATE THE PROBLEM. *JB
Nov 08, 2006
2003 EXPEDITION LEAKED WATER INSIDE VEHICLE. THE OUTSIDE MOLDING OF THE WINDSHIELD CAME OFF. *TS THE CONSUMER STATED WHILE DRIVING, THE HEAD LIGHTS, INTERIOR LIGHTING AND RADIO ALL WENT OUT DUE TO THE LEAKING WATER WHICH WAS AFFECTING THE ELECTRICAL SYSTEM. THE DOORS RATTLED. *JB
Mar 20, 2006
WINDSHIELD LEAKED ON DRIVER SIDE DURING A RAINSTORM. WATER THEN ENTERED A RELAY CONTROL BOX CAUSING ELECTRICAL MALFUNCTIONS WITH THE CLIMATE CONTROL SYSTEM. THE SYSTEM RAN WITHOUT THE KEY IN THE ON POSITION WHILE THE VEHICLE WAS UNATTENDED. *NM
Sep 26, 2005
+ 4 more complaints for this component
SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROL
8 complaints
The contact's fiancée owns a 2002 Ford Expedition. The contact stated that there was smoke coming from the driver's side front end of the vehicle. The contact stated that while his fiancée was attempting to drive the vehicle the following day, the brake pedal was depressed but was firm, requiring the contact's fiancée to step on the brake pedal to drive. The brake pedal remained on the floorboard and was inoperable, causing the contact's fiancée to shift to park(P) to stop the vehicle. The vehicle was towed to the dealer, where it was diagnosed that the speed control deactivation switch (SCDS) connectors had burned, and the brake fluid had leaked from the brake fluid reservoir. The dealer replaced the SCDS sensor and harness under NHTSA Campaign Number: 05V388000 (Vehicle Speed Control). The dealer declined to perform repairs for collateral damages. The contact stated that he was an auto-electrician mechanic who owned an auto shop. The vehicle was then towed to the contact's auto repair shop, where mechanics replaced the brake master cylinder and cleaned brake fluid off the engine bay. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 163,745.
Jun 06, 2024
TL* THE CONTACT OWNED A 2002 FORD EXPEDITION. WHILE THE VEHICLE WAS PARKED, THE CONTACT SMELLED A BURNING ODOR. THE CONTACT FOUND THAT THE MASTER CYLINDER CAUGHT FIRE. THE FIRE DEPARTMENT WAS NOT CONTACTED. A FIRE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO CROWLEY FORD LINCOLN (225 NEW BRITAIN AVE, PLAINVILLE, CT 06062) WHERE IT WAS DEEMED DESTROYED. THE DEALER DID NOT GIVE A DIAGNOSIS, BUT CONTACTED THE MANUFACTURER MULTIPLE TIMES TO DETERMINE WHAT FORD SHOULD COVER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 05V017000 (VEHICLE SPEED CONTROL). THE MANUFACTURER PROVIDED CASE NUMBER: CAS12637815 AND ADVISED THE CONTACT TO CALL HIS INSURANCE COMPANY. THE MANUFACTURER STATED THAT THEY WOULD SEND AN INSPECTOR. THE APPROXIMATE FAILURE MILEAGE WAS 183,000. UPDATED 09/07/17*LJ *CN
Jul 10, 2017
ABS AND BRAKE LIGHTS HAS CONTINUED TO BE ON AND CRUISE CONTROL HAS STOPPED WORKING. *TR
May 22, 2009
TL*THE CONTACT OWNS A 2002 FORD EXPEDITION. WHILE DRIVING 30 MPH, BOTH THE BRAKE AND ACCELERATOR PEDALS WERE IN THE UP POSITION. WHILE TURNING THE VEHICLE, THE ACCELERATOR PEDAL DROPPED. WITH THE ACCELERATOR PEDAL DOWN AND THE BRAKE PEDAL STILL UP, IT BECAME DIFFICULT FOR THE CONTACT TO DRIVE. SHE HAS NOT YET SPOKEN TO THE DEALER. THE VIN, ENGINE SIZE, NUMBER OF CYLINDERS, AND POWERTRAIN WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 116,000.
Mar 27, 2008
MY 2002 EXPEDITION WAS RECALLED IN 2005 TO REPLACE THE CRUISE CONTROL WIRING HARNESS. A FUSED WIRING HARNESS WAS INSTALLED TO PROTECT THE LIVE CRUISE CONTROL CIRCUIT FROM INITIATING A FIRE IF THE BRAKE SENSING SWITCH MEMBRANE LEAKED BRAKE FLUID. YESTERDAY, 17 SEP 07, MY CRUISE CONTROL MALFUNCTIONED. THE BRAKE SENSING SWITCH AT THE MASTER BRAKE CYLINDER AND THE CRUISE CONTROL WIRING HARNESS COMING OUT OF THE SWITCH WERE SOAKED WITH BRAKE FLUID. BRAKE FLUID WAS ALL OVER THE ENGINE COMPARTMENT. I DISCONNECTED THE WIRING HARNESS THE AREA OF THE SWITCH INTO WHICH THE WIRING HARNESS WAS PLUGGED WAS FULL OF BRAKE FLUID. BRAKE APPLICATION CAUSED BRAKE FLUID TO LEAK OUT OF THE SWITCH. THE SWITCH MEMBRANE WAS INDEED BROKEN. I ASSUMED (WRONGLY) THAT THE NEW FUSED CRUISE CONTROL BUNDLE HAD PROBABLY SPARED ME A FIRE. I TOOK MY CAR TO FORD TODAY. THEY CALLED CORPORATE REGARDING PAYMENT ISSUES. I WAS INFORMED THAT FORD WAS NOT RESPONSIBLE FOR THE REPAIR BILL. THIS SPECIFIC COMPLAINT IS NOT ABOUT THE BILL PER SE, BUT ABOUT MY CONCERN FOR SAFETY. AS IT TURNED OUT, THE NEW FUSED HARNESS DID NOT BLOW THE FUSE--FORD DID NOT REPLACE THE HARNESS. I AM NOW CONCERNED THAT THE "HOT" FUSED WIRING HARNESS WAS ATTACHED TO THE BRAKE SENSOR WHILE IT WAS COMPLETELY IMMERSED IN BRAKE FLUID. THERE IS STILL A SIGNIFICANT RISK OF FIRE. I HAVE KEPT THE OLD BRAKE SWITCH, BUT AS PREVIOUSLY STATED, THE FUSED WIRING HARNESS WAS NOT REPLACED SINCE THE FUSE WAS NOT BLOWN (THE FUSE CANNOT BE REPLACED--THE ENTIRE BUNDLE MUST BE REPLACED PER A INFORMATION LABEL ATTACHED TO THE WIRING HARNESS) AND IS STILL ON THE CAR. SIGNIFICANT SAFETY ISSUES ARE: IS THERE STILL A RISK OF FIRE WHEN THE BRAKE SWITCH BRAKES/LEAKS AND, WHAT IS THE SAFETY IMPLICATION WITH REGARDS TO BRAKING GIVEN AN INCREASED RISK OF FAILURE AND SUBSEQUENT LEAKAGE OF THE BRAKE FLUID AT THE SWITCH? *TR
Sep 18, 2007
+ 3 more complaints for this component
SERVICE BRAKES, HYDRAULIC
7 complaints
TL*THE CONTACT OWNS A 2002 FORD EXPEDITION. IN 2006, THE VEHICLE WAS REPAIRED ACCORDING TO A RECALL. A COUPLE OF WEEKS LATER, THE BRAKE INDICATOR ILLUMINATED AND BRAKE FLUID BEGAN TO LEAK. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THEY REPAIRED THE FAILURE AT THE CONTACT'S EXPENSE. THE NHTSA CAMPAIGN ID NUMBER WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 83,000.
Nov 05, 2008
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING ON AN UNPAVED ROAD, THE CONTACT'S HUSBAND STOPPED THE VEHICLE AND APPLIED THE PARKING BRAKE. HE THEN RELEASED THE BRAKE AND APPLIED THE ACCELERATOR PEDAL. HE NOTICED THAT THE BRAKES FELT LOOSE AND THE CONTACT EXITED THE VEHICLE. SHE DISCOVERED A PUDDLE OF BRAKE FLUID UNDERNEATH THE VEHICLE. THE VEHICLE HAS NOT BEEN TAKEN TO THE MECHANIC. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 82,063.
Jul 05, 2007
BRAKES ON A 2002 FORD EXPEDITION GOES TO THE FLOOR. THEN THERE IS NO EXPLANATION WHAT IS GOING ON. I HAVE TAKEN IT TO A DEALER AND THEY SAY THERE NOTHING WRONG. NO PARTS WERE REPLACED. THE DEALER TRIED EVERYTHING HE KNEW POSSIBLE BUT COULD NOT RESOLVE THE ISSUE. *NM
Dec 06, 2006
BRAKE PEDAL FELT ROUGH UPON STEPPING ON PEDAL (I HAVE A LITTLE MORE THAN 30K MILES ON THE VEHICLE) I DO WORK ON MY OWN VEHICLES AND I AM VERY KNOWLEGABLE WHEN IT COME TO BASIC REPAIRS I INSPECTED BOTH ROTERS ON THE FRONT OF THE VEHICLE AND FOUND THE DRIVER SIDE INNER PAD COMPLETELY WORN TO THE METAL THE OUTER PAD STILL HAS APPROXIMATELY 1/4 INCH BEFORE IT HITS THE INDICATOR OBVIOUSLY MY CALIPER IS STICKING I HAVE AN APPOINTMENT TOMORROW IM CURIOUS WHAT TEY WILL SAY. *AK
Jan 14, 2004
2002 FORD EXPEDITION: RIGHT FRONT BRAKE(S) MAKING GRINDING NOISE WHEN DRIVING AND IS EXAGGERATED WHEN BRAKING. CALLED DEALER TO SCHEDULE SERVICE. ASKED SERVICE ADVISOR WHY WEAR INDICATOR(S) DID NOT WORK. SERVICE ADVISOR INFORMED ME THAT FORD HAS NOT INSTALLED BRAKES WITH WEAR INDICATORS FOR YEARS. I TOLD THE SERVICE ADVISOR THAT IT IS UNBELIEVABLE THAT A $30K VEHICLE WOULD NOT HAVE BPS WITH WEAR INDICATORS ESPECIALLY SINCE MY 1992 VW JETTA HAS BRAKE PADS WITH WEAR INDICATORS. I REMOVED THE RF TIRE TO EXAMINE THE BRAKE PAD(S) AND DISCOVERED THAT THE BRAKE PAD(S) DO IN FACT HAVE WEAR INDICATORS HOWEVER, THE BRAKE CALIPER IS STUCK WHICH CAUSED THE INSIDE BRAKE PAD TO WEAR PREMATURELY. THIS HAS SCARRED THE ROTOR. *JB
Oct 05, 2003
+ 2 more complaints for this component
EQUIPMENT
5 complaints
TL* THE CONTACT OWNS A 2002 FORD EXPEDITION. THE CONTACT STATED THAT WHILE CHANGING THE FRONT PASSENGER TIRE, THE VEHICLE WOULD NOT REMAIN STATIONARY ON THE JACK DESPITE BEING STOPPED ON A FLAT SURFACE. THE CONTACT BELIEVED THAT THE FAILURE DUE TO THE SHAPE OF THE JACK. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 99,908.
Jan 05, 2012
CONSUMER STATES THAT IT TOOK NATIONAL BUS AND SALES THREE MONTHS AFTER THE FIRST DELIVERY TO GET THE WHEELCHAIR FLOOR TIE DOWNS TO PASS INSPECTION, REAR HEATER WAS IN THE WRONG PLACE FOR ONE OF THE VANS AND THE TIE DOWNS WERE OF THE WRONG TYPE, CONSUMER ALSO STATES THAT A NEW TRACK WAS INSTALLED, HOWEVER IT WAS NOT RECESSED. *SLC
Jun 10, 2002
CONSUMER STATES THAT IT TOOK NATIONAL BUS AND SALES THREE MONTHS AFTER THE FIRST DELIVERY TO GET THE WHEELCHAIR FLOOR TIE DOWNS TO PASS INSPECTION, REAR HEATER WAS IN THE WRONG PLACE FOR ONE OF THE VANS AND THE TIE DOWNS WERE OF THE WRONG TYPE, CONSUMER ALSO STATES THAT A NEW TRACK WAS INSTALLED, HOWEVER IT WAS NOT RECESSED. THESE ARE FORD VANS USED TO TRANSPORT ELDERLY AND DISABLED PERSONS. *SLC
Jun 10, 2002
CONSUMER STATED 3 OF THE 4 TIRES TIRES ON THE VEHICLE INCLUDING THE SPARE STATES THE TIRE PRESSURE SHOULD BE 44 PSI, WHERE AS THE OTHER TIRE STATES 33 PSI, CONSUMER HAS REQUESTED INFORMATION FROM THE MANUFACTURER AS TO WHAT IS THE CORRECT TIRE PRESURE AND HAS BEEN UNSUCCESSFUL.(GOODYEAR WRANGLER RT/S P25570R16 109S)*JB
Apr 29, 2002
THE RADIO COMPONENT OVERHEATS TO THE EXTENT THAT CASSETTES AND CDS ARE HOT - NOT WARM- TO THE TOUCH. OTHER BUTTONS ON THE DASH ARE HOT TO TOUCH. DEALER IINSTALLED A FAN BEHIND THE RADIO TO COOL IT DOWN, BUT THIS DID NOT SOLVE THE PROBLEM..IT ONLY REDISTRIBUTED THE HEAT. CLIMATE CONTROL BUTTONS ARE STILL HOT TO TOUCH. FORD SAYS THIS IS "NORMAL" AND THIS IS THEIR SOLUTION. SEEMS LIKE THEY ONLY TRIED TO TAKE CARE OF SYMPTOM, NOT SOLVE A PROBLEM. ALSO, BECAUSE FAN IS SILENT, WE WON'T KNOW IF FAN MALFUNCTIONS UNTIL IT'S TOO LATE. SOMETHING'S LIABLE TO MELT.*AK
Apr 11, 2002
SERVICE BRAKES
3 complaints
re: IR 11467550. See attached photo.
Jun 07, 2022
2002 expedition mfg date 12/2001 right front brake separated at swagged fitting to short tubing to caliper. had just parked, stopped fine. next day all fluid had drained through separated hose.
Jun 04, 2022
BRAKE LINE RUPTURED IN REAR OF VEHICLE WHEN PULLING INTO SERVICE STATION HAULING MY TRAVEL TRAILER. WAS TOLD THE LINE WAS COMPLETELY RUSTED THROUGH AND THIS IS A COMMON PROBLEM ON THESE MODEL YEAR VEHICLES. I FIND TOTALLY CRAZY TO FIND BRAKE LINES RUSTING ON A VEHICLE OF THIS AGE. I WAS ALSO TOLD THE REAR CONTROL ARMS NEED TO BE REPLACED BECAUSE OF THE RUST. I KNOW THIS WAS AN ISSUE ON THE WINDSTARS AND IT WAS RECALLED FORD NEED TO TAKE CARE OF THIS. THANK GOD IT HAPPENED AT THE STATION AND NOT HAULING MY KIDS TO THE CAMPGROUND. THIS NEEDS TO BE ADDRESSED DUE TO THE FACT THERE ARE THOUSANDS OF THESE VEHICLES STILL ON THE ROADS.I KNOW IF I CALL FORD THEY WILL TELL ME ITS NOT IN WARRANTY THAT'S WHY I CONTACTED YOU. THEY COVER AIRBAGS AND SEATBELTS FOR LIFE THEY SHOULD COVER BRAKE LINES. *TR
Sep 19, 2013
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
3 complaints
CRUSE CONTROL NOT WORKING AND NO HORN
Dec 03, 2017
2 - ELECTRICAL PROBLEMS THE FIRST PROBLEM RESULTED IN ABOUT $800 WORTH OF REPAIRS - A WIRE UNDERNEATH THE DASH GROUNDED ITSELF ON THE FRAME OF THE AUTOMOBILE. THIS SHOWED ITSELF BY BLOWING SEVERAL FUSES AS WELL A SHUTTING DOWN THE ABILITY TO PUT THE CAR IN GEAR ONCE STARTED. IT TOOK SEVERAL WEEKS TO REALIZE THE EXACT PROBLEM. REPLACING FUSES HELPED, BUT BLOW SEVERAL DAYS LATER. MANY OPTIONS SUCH AS THE POWER WINDOWS, RADIO, REAR WIPERS, RUNNING BOARD LIGHTS, INTERIOR LIGHTS, ETC. WOULD NOT WORK. THE SECOND INSTANCE IS EVEN MORE ALARMING - THE SPEED CONTROL DEACTIVATION SWITCH CAUGHT FIRE WHILE IN THE GARAGE. MY WIFE WAS AT HOME AT THE TIME. SHE NEEDED SOMETHING OUT OF THE CAR. WHEN SHE OPENED THE DOOR TO THE GARAGE SHE NOTICED THAT THE GARAGE WAS FULL OF SMOKE. SHE CALLED 911. THE FIRE DEPARTMENT GOT THE CAR OUT AND EXTINGUISHED THE FIRE.... WE WERE LUCKY.*JB
Feb 21, 2007
DEALER SAID THE INGNITION SWITCH STICKING BETWEEN START AND RUN WAS THE CAUSE OF MANY PROBLEMS BUT THE SAFETY ISSUE IS THAT THE VEHICLE SUDDENLY LURCHED WHEN AT A STOP. ENGINE RACED AND MUCH PRESSURE WAS REQUIRED ON THE BRAKE TO RESTOP VEHICLE. IF THERE HAD BEEN A STOPPED VEHICLE IN FRONT OF ME - I WOULD HAVE STRUCK IT.*AK
Jul 15, 2002
EXTERIOR LIGHTING
3 complaints
THE PASSENGER SIDE TURN SIGNAL WILL NOT WORK. I HAVE CHANGED FUSES, BULB( EVEN THOUGH BOTH WERE GOOD), AND HAVE CHECKED WIRING AND CAN NOT GET IT TO WORK. THIS IS VERY MUCH A SAFETY ISSUE AND I CAN'T IMAGINE THAT I AM THE ONLY ONE THIS HAS HAPPEN TO.
Mar 30, 2016
I AM SICK AND TIRED OF CLOSING MY EYES WHILE DRIVING AT HIGH SPEED BECAUSE YOUR DEPARTMENT NOW ALLOWS PASSENGER VEHICLES TO BLAST ONCOMING TRAFFIC WITH 4 (FOUR) HEADLIGHTS. I CITE IN PARTICULAR THE FORD EXPEDITION WHERE THERE IS NO DIFFERENCE BETWEEN THE UPPER 2 HEADLIGHTS AND THE LOWER 2 SO-CALLED FOG LIGHTS. SOMETIMES, I WILL BLAST MY OWN BRIGHT LIGHTS AT THESE ONCOMING VEHICLES TO LET THEM SEE WHAT THEIR OWN LIGHTS LOOK LIKE. IN RESPONSE, THE ONCOMING CAR OR TRUCK (MERCIFULLY) WILL HIT THEIR OWN BRIGHT LIGHTS WHICH ARE LESS BRIGHT THAN THE COMBINATION OF THEIR LOW BEAMS AND FOG LIGHTS. I REALLY DON'T UNDERSTAND HOW IDIOCY HAS CREPT INTO ALMOST EVERY DEPARTMENT IN FEDERAL, STATE AND LOCAL GOVERNMENT. HOW CAN YOU POSSIBLY THINK THAT IT'S OK TO HAVE *****DOUBLE***** THE AMOUNT OF LIGHT COMING FROM A VEHICLE THAN IN THE PAST. TECHNOLOGY IS GREAT BUT THE HUMAN EYE HAS NOT CHANGED. YOU SHOULD REVIEW THE STUDIES FROM THE MIDDLE OF THE LAST CENTURY TO SEE HOW THEY CAME TO THE AMOUNT OF LIGHT ALLOWABLE UNDER LAW BACK THEN. I'LL BET THEY ACTUALLY USED LOGIC IN THEIR DECISION. WHEN, OH WHEN WILL YOU MORONS EVER MAKE A CORRECT DECISION? MAKE THE USE OF FOG LIGHTS ILLEGAL UNLESS THERE IS ACTUALLY FOG OR OTHER INCLEMENT WEATHER. OTHERWISE, YOU ARE JUST ENDANGERING THE DRIVERS OF VEHICLES WHO ARE FORCED BY YOU IDIOTS TO STARE AT THIS UNREASONABLE AMOUNT OF LIGHT PROCEEDING FROM THESE NEWER VEHICLES. ALL YOU ARE DOING IS CAUSING AN INCREASE IN ROAD RAGE AND LOSS OF FAITH IN AMERICAN GOVERNMENT. *PH
Jul 31, 2003
THE HIGH INTENSITY DISCHARGE LIGHTS AND THE BRIGHT LIGHTS ON SUV'S ARE VERY UNSAFE. PH
Feb 15, 2003
ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE
3 complaints
SPARK PLUG WAS BLOWN OUT OF ENGINE HEAD OF 2002 FORD EXPEDITION WITH 4.6L V8 ENGINE WITH 89,100 MILES. *TR
Apr 18, 2010
SPARK PLUG EXPLODE,WHEN DRIVING AT 45MPH, CAR WARRANTY INSURANCE DENY CLAIM DUE THAT THEY SAID IS FOR A BAD TORQUE, HOWEVER THOSE WERE INSTALLED AT FACTORY. *TR
Mar 12, 2010
FORD TRITON ENGINE SPITTING SPARK-PLUGS OUT OF ENGINE RESULTING IN GASOLINE BEING SPRAYED ALL OVER ENGINE. COSTLY REPAIRS ARE MINIMUM $400+. THIS HAS HAPPENED 4 TIMES TO ME AND I CAN ANTICIPATE IT HAPPENING ON THE REMAINING 4 CYLINDERS IN MY 2002 FORD EXPEDITION. AS A RESULT OF THIS PROBLEM FORD IS AWARE OF, GASOLINE IS BEING SPRAYED ON 1000'S OF ENGINES WHEN THIS HAPPENS. BAD DESIGN BY FORD. ALUMINUM HEADS ON IRON ENGINE. DUH. MY INVESTIGATION HAS DETERMINED THAT THERE ARE 1000'S OF FORD OWNER WHO HAVE EXPERIENCED THIS SAME PROBLEM YET FORD IS UNWILLING TO DO ANYTHING ABOUT IT. THEIR REPAIR SHOPS WILL CHARGE ANYWHERE FROM $400 TO $1600 TO REPAIR THE PROBLEM. PLEASE ADDRESS THIS ISSUE BEFORE MY REMAINING 4 CYLINDERS GO AND I WILL HAVE TO PAY TO GET THIS BAD DESIGN REPAIRED. THANK YOU. *TR
Oct 19, 2009
ELECTRICAL SYSTEM,VISIBILITY
3 complaints
ELECTRICAL PROBLEMS FROM WINDSHIELD LEAK. THOUGHT IT WAS MOONROOF DRAINS, HAD THEM CHECKED & CLEANED AT DEALER. STILL LEAKING. KEEP HEARING ELECTRICAL CLICKING NOISES FROM UNDER DASH AND SOMEWHERE IN BACKSEAT WHENEVER IT RAINS. DRIVER'S SEAT HEATER NO LONGER WORKING, REAR HEAT/AC BLOWERS INTERMITTENTLY NOT WORKING. *TR
Jun 11, 2008
I AM THE OWNER OF A 2002 FORD EXPEDITION, EDDIE BAUER EDITION WITH LESS THAN 60,000 MILES. FOR NEARLY A YEAR DOME LIGHTS AND WINDOWS CONTINUE TO MALFUNCTION AFTER REPLACING FUSES MANY TIMES. MECHANIC INDICATED THAT THERE COULD POSSIBLY BE AN ELECTRICAL PROBLEMS, WHICH WILL BE COSTLY TO REPAIR. HAS THERE BEEN A RECALL FOR THIS PROBLEM. *AK
Jul 11, 2007
EVERY TIME IT RAINS HARD MY VEHICLE WON'T START AND IF IT DOES THE WIPERS AND RADIO WILL NOT OPERATE WHEN I PUT IN REVERSE OR DRIVE. I TOOK IT TO THE DEALERSHIP AND THEY TOLD ME THAT IT WAS THE RIGHT SIDE WINDSHIELD SEAL. I ASKED THEM IF THIS WAS A MANUFACTURE DEFECT AND THEY SAID NO THAT IT WAS THE SHIFTING OF THE GLASS WHEN I RUN OVER BUMPS. THE SAME THING WAS HAPPENING TO A F-250 P/U WHEN I TOOK MY VEHICLE IN. THEY TOLD ME THAT THEY WOULD HAVE TO REPLACE THE FUSE BOX, GEAR MODULE, REAR WIPER MOTOR. I DON'T BELIEVE BUMPS WOULD CAUSE THIS TO HAPPEN AND FROM THE SOUND OF IT, IT APPEARS TO HAVE BEEN HAPPENING FOR A GOOD WHILE BECAUSE THEY TOLD ME AT THE SERVICE DEPARTMENT THAT THERE WAS MOLD IN THE GEAR MODULE. I AM AFRAID THAT IF IT RAINS AND I AM ON THE ROAD THAT MY TRUCK MIGHT JUST TURN OFF OR MY WIPERS MIGHT SHORT OUT. THE ESTIMATED COST FOR ALL REPAIRS IS ABOUT $1000.00. *AK
Mar 20, 2005
LATCHES/LOCKS/LINKAGES
3 complaints
DT: THE CONTACT OWNS A 2002 FORD EXPEDITION. HE STATES THAT THE DOORS WILL ACTUALLY LOCK THEM IN THE VEHICLE EVEN THOUGH THE CHILD SAFETY SWITCHES ARE TURNED OFF. THE SWITCHES ARE DEFECTIVE SO WHEN PASSENGERS IN THE VEHICLE PULL THE HANDLE TO GET OUT THE DOORS WILL AUTOMATICALLY LOCK. THIS INVOLVES BOTH LOCKS IN THE BACK OF THE VEHICLE.*AK UPDATED 12/07/05. *JB
May 31, 2005
A BURGLAR WAS ABLE TO INSERT A SCREW DRIVER BETWEEN THE DRIVER'S SIDE DOOR HANDLE MODULE AND THE OUTER WALL OF THE DOOR AND REMOVE THE HANDLE MODULE AND OPEN THE DOOR AND STEAL VARIOUS ITEMS IN THE VEHICLE WITHOUT SETTING OFF THE ALARM.*AK
Jan 28, 2004
PASSENGERS WERE LOCKED IN AND UNABLE TO GET OUT OF VEHICLE EVEN THOUGH DOORS WERE UNLOCKED. CAUSE UNKNOWN DEALER NOTIFIED.*AK
Jul 09, 2002
POWER TRAIN,ELECTRICAL SYSTEM
2 complaints
TL* THE CONTACT OWNS A 2002 FORD EXPEDITION. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE FROM A TRAFFIC STOP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE CONTACT WAS UNAWARE OF THE REPAIRS SPECIFIC NECESSARY BUT STATED THAT THERE WAS A FAILURE WITH THE FUSE BOX. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 194,793.
Dec 02, 2013
ON DECEMBER 21ST 2012 I LEFT TO DROP MY DAUGHTER AT DAYCARE... WE GOT INTO THE VEHICLE AND I FOUND I WAS UNABLE TO GET MY VEHICLE OUT OF "PARK" AND HAD TO PUT IT IN NEUTRAL AND START IT (ALSO FOUND THAT THE WINDOWS AND WIPERS WEREN'T OPERATING AT ALL EITHER) ... MY DAUGHTER STATED "MOMMY, I SMELL SOMETHING BURNING" AND MY ASSUMPTION WAS THE FUSE HAD BLOWN... I DROVE A FEW BLOCKS AND DROPPED HER OFF AND THEN STOPPED A BLOCK AWAY AT THE LOCAL CONVENIENT STORE AND UPON EXITING THE STORE CAME OUT AND FOUND FLAMES POURING OUT OF MY DRIVER SIDE WHEEL/ HOOD AREA. THE 7-11 EMPLOYEE HAD A FIRE EXTINGUISHER AND WAS ABLE TO PUT OUT THE FIRE AND I WAS INFORMED AND SHOWN BY THE CARY FIRE DEPARTMENT WHERE THE FIRE HAD STARTED AND THAT THERE WAS A RECALL FOR THAT PART IN WHICH I'M THE FOURTH OWNER OF. IT TOOK THREE WEEKS TO GET A REPLY FROM THEIR GENERAL COUNSEL DEPARTMENT AND IN MY EYES THIS NEEDS TO BE EXPEDITED AS I'M PAYING FOR A RENTAL CAR THAT I CAN'T AFFORD... I'M NOT IMPRESSED BY LACK OF URGENCY AS I HAVE NO VEHICLE TO GET TO AND FROM WORK WHICH IS HOW I PROVIDE FOR ME AND MY CHILD. *TR
Jan 21, 2013
UNKNOWN OR OTHER
2 complaints
I PULLED MY FORD EXPEDITION 2002 INTO A GAS STATION, TURNED OFF THE ENGINE, AND GOT OUT TO PUMP GAS. I BEGAN TO NOTICE THAT EVERYONE ELSE BEGAN FRANTICALLY LEAVING AND TELLING ME TO RUN. I SAW SMOKE COMING FROM MY HOOD AND ASSUMED THAT IT WAS JUST RUNNING HOT BUT SOON REALIZED THAT THE ENGINE WAS OFF. WITHIN SECONDS I BEGAN TO SEE FLAMES AND RAN IN FEAR THAT THE ENTIRE GAS STATION WAS GOING TO EXPLODE. LUCKILY FIRE TRUCKS CAME WITHIN A MINUTE A PUT THE FLAMES OUT AND NO ONE WAS HARMED. *TT
Jun 20, 2011
MY 2002 FORD EXPEDITION EXPERIENCED AN ELECTRICAL MALFUNCTION DUE TO A LIQUID BUILD UP IN ITS SYSTEM. THE DEALERSHIP SAID THEY COULD NOT DETERMINE HOW THE MOISTURE WAS ENTERING THE VEHICLE. THE AUDIO SYSTEM AND WINDSHIELD WIPERS WOULD NOT OPERATE IN THE REVERSE OR DRIVE POSITIONS. THE VEHICLE WAS RETURNED TO THE DEALERSHIP TWICE, ON THE LAST OCCASION, A SMALL FIRE STARTED, RESULTING IN THE STARTER BEING BURNED UP. NO INJURIES OCCURRED, BUT THE DEALERSHIP CHARGED ME $1065.70 ON THE FIRST REPAIR BILL, AND 335.00 ON THE SECOND REPAIR BILL. AN EXPLANATION OR SENSIBLE SOLUTION WAS NOT GIVEN FOR CORRECTING THE PROBLEM. *JB
Feb 08, 2006
ELECTRICAL SYSTEM,STRUCTURE
2 complaints
1. WHEN IT RAINS MY 2002 FORD EXPEDITION HAS WATER COMING INSIDE OF IT ON THE DRIVER SIDE. CONSEQUENTLY CAUSING MY GEM AND FUSE BOX TO HAVE TO BE REPLACED. I TOOK IT TO THE DEALER AND REPLACED THE GEM AND RESEALED MY WINDSHIELD. THE NEXT DAY AFTER RECEIVING MY VEHICLE BACK FROM THE DEALER IT RAINED AGAIN AND HAD TO TAKE IT BACK FOR THE SAME SYMPTOM. THEY DRIED OUT THE MODULE AND MADE SURE THE WINDSHIELD WAS SEALED GOOD BUT UNTIL THIS DAY RAIN STILL COMES IN. I ALSO REPLACED THE DOOR SEAL AND TOOK THE LUGGAGE RACK OFF AND PUT SEALANT UNDER IT AND IT STILL GETS WATER IN MY VEHICLE. *TR
Jan 18, 2011
MY 2002 FORD EXPEDITION'S WINDSHIELD WIPERS AND AUDIO SYSTEM WOULD NOT FUNCTION IN ANY POSITION EXCEPT PARK. I TOOK THE VEHICLE IN ON JAN. 24 AND WAS TOLD THAT SINCE THE VEHICLE AUDIO AND WIPER SYSTEM FUNCTIONED PROPERLY. I GOT A CALL LATER IN THE DAY SAYING THAT THE VEHICLE'S WIPERS AND AUDIO SYSTEM DISPLAYED THE MALFUCNTION THAT I HAD DESCRIBED. I WAS ALSO TOLD THAT THERE WAS SEVERE CORRSION AROUND SOME OF THE ELETRICAL PARTS. THE SERVICE TECH SUSPECTED A LEAK BUT COULD NOT TELL WHERE THE LEAK WAS COMING FROM. THE DEALERSHIP REPLACED THE CORRODED PART FOR THE AMOUNT OF $1065.70 AND RELEASED THE CAR TO ME. ON JAN. 31, MY HUSBAND NOTICED AT 5:00 A.M AS HE WAS PREPARING FOR WORK THAT THE AUDIO SYSTEM WAS BLASING AND THE DASH BOARD WAS LIT. HE ATTEMPETED TO START THE CAR, BUT IT WOULDN'T. HE CALLED THE DEALERSHIP AT 8:00 A.M TO REPORT THE PROBLEM. A TOWING COMPANY WAS CONTACTED AT THIS TIME. AT APPROXIMATELY 12 NOON, MY HUSBAND ATTEMTED TO START THE CAR AGAIN. THIS TIME IT STARTED AND MY HUSBAND DROVE THE VEHICLE TO THE DEALERSHIP. THE "SERVICE ENGINE" LIGHT REMAINED ON, AND THE VEHICLE DROVE "ROUGH". ON ARRIVAL AT THE DEALERSHIP, A SMALL FIRE STARTED UNDER THE HOOD OF THE VEHICLE. THE STARTER HAD BURNED (ACCORDING TO THE SERVICE TECH). THE STARTER WAS REPLACED ON FEB. 6. THE SERVICE MANAGER THEN REPORTED THAT A LEAK WAS DETECTED, AND HE SUSPECTED THAT IT WAS COMING FROM THE TOP OF THE WINDSHIELD (WE TOLD THEM THAT WE REPLACED THE WINDSHIELD IN JULY BECAUSE OF A SMALL WHOLE FROM A ROCK IN THE ROAD). WE PAID AN ADDITIONAL $335 FOR THE REPLACEMENT OF THE STARTER. WE CARRIED THE VEHICLE BACK TO THE GLASS DELEARSHIP AND HAD THEM RUN A "WET" TEST WITH MY HUSBAND AS A WITNESS. WATER DID NOT ENTER THE VEHICLE THROUGH THE WINDSHIELD. AS AN EXTRA PRECAUTION WE HAD EXTRA SEALANT PLACED AROUND THE WINDSHIELD. UPON FURTHER INVESTIGATION, I LEARNED THAT THE WIPERS MAY HAVE A MALFUNCTION THAT CAUSES WATER TO ENTER THE DASH AFTER RAIN OR SNOW. BOTH OCCURANCES STARTED AFTER RAIN. *NM
Feb 09, 2006
ENGINE AND ENGINE COOLING,UNKNOWN OR OTHER
2 complaints
THE SPARK PLUG IN MY 2002 FORD EXPEDITION BLEW OUT WHILE I WAS DRIVING THE SPEED LIMIT ON THE HIGHWAY. AFTER THIS HAPPENED, I TRIED UNSUCCESSFULLY TO GET MY CAR REPAIRED AT A NON-DEALER MECHANIC. EVERY MECHANIC I CALLED SAID THAT THEY WOULD NOT TOUCH MY CAR BECAUSE OF THE ENGINE AND THE THREADS BEING INSUFFICIENT. AND THAT MOST OF THE REPAIRS ARE NOT LASTING SO THE SITUATION ESCALATES TO THE POINT WHERE THEY ARE LOSING MONEY TO FIX THIS PROBLEM THAT THEY DID NOT CREATE. THE DEALER FIXED MY CAR AND SAID THAT THE FIX HAS NO WARRANTY EVEN THOUGH IT COST ME $1116.98 TO REPAIR. I WAS ALSO TOLD THAT THE PROBLEM IS COMMON. AND THAT 1 IN 100 OF THE REPAIRS DO NOT HOLD. THE SPARK PLUG REPAIR IS RECOMMENDED AT THE 100K TUNE-UP MARK. MY CAR HAS HAD ALL MAINTENANCE RECOMMENDED BY THE MANUFACTURING INCLUDING THE EVERY 3K MILE OIL CHANGES. THIS SHOULD NOT HAVE HAPPENED TO MY CAR. IT WAS NEAR BUT NOT OVER THE 100K MARK. AND EVEN IF THE SPARK PLUGS HAD BEEN CHANGED AS RECOMMENDED, THE COIL WOULD HAVE STILL BLOWN BECAUSE THE PROBLEM IS WITH THE THREAD ON THE ENGINE, NOT THE PLUG ITSELF. THIS ITEM SHOULD BE RECALLED AND FORD KNOWS THAT THEY ARE RESPONSIBLE FOR PUTTING SAFE CARS ON THE ROADS. THANK YOU, VICKI BEZIO *TR
Nov 30, 2008
AN ORIGINAL EQUIPMENT NEVER CHANGED SPARK PLUG ON MY 2002 FORD EXPEDITION SUDDENLY AND WITHOUT WARNING BLEW OFF MY ENGINE, STRIPPING THE THREADS ON THE ENGINE BLOCK. PRIOR TO THIS FAILURE, THE ENGINE WAS RUNNING WELL AND WITHOUT PROBLEMS. *JB
Apr 25, 2006
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM
2 complaints
ON 7/3/2007 I HEARD A LOUD BANGING SOUND AND SMELLED GAS COMING FROM UNDER MY ENGINE. WHEN I HAD IT TOWED TO SIOUX FALLS FORD, THEY SAID A SPARK PLUG HAD BLOWN OUT. WHEN I ASKED IF THAT WAS A FACTORY DEFECT, I WAS TOLD THAT THE PLUG MAY HAVE BEEN PUT IN INCORRECTLY. I HAVE NEVER HAD THE SPARK PLUGS REPLACED, SO I KNEW IT WAS A FACTORY PLUG, BUT THE TECHNICIAN SAID THAT THEY HAD NO WAY OF KNOWING THAT. I SPENT $800 TO HAVE THE IT RE-THREAD. 4 WEEKS LATER, A DIFFERENT SPARK PLUG DID THE SAME THING. AT THAT TIME, THEY TOLD ME THAT THEY WOULD CHECK ALL OF THE SPARK PLUGS TO ENSURE THAT THEY WERE TIGHT. 4 WEEKS AFTER THAT, THE IGNITION COIL NEEDED TO BE REPLACED IN THAT PLUG AND THE PLUG NEEDED TO BE REPLACED. THEY CLAIMED THAT THEIR REPAIRS HAD NOT CAUSED THIS, BUT I FEEL LIKE I HAVE BEEN GETTING THE RUN-AROUND ON ALL OF THIS SIMPLY BECAUSE I AM A WOMAN. *TR
Oct 24, 2007
DT: THE CONTACT OWNED A 2002 FORD EXPEDITION AND ON FRIDAY A SPARK PLUG BLEW OUT THE SIDE OF THE ENGINE THROUGH THE RIGHT CYLINDER HEAD AND CAUSED THE VEHICLE TO LOSE POWER. *AK *JB
Sep 29, 2005
VISIBILITY
2 complaints
WE RECIEVED A RECALL NOTICE ON TWO OF OUR FORD EXPLORERS. IT WAS CONCERNING THE GLASS IN THE LIFT GATE. THE RECALL STATED THAT THE GLASS COULD FALL OUT AND INJURE THE PERSON OPENNING THE WINDOW. WE HAD THE RECALL DONE ON TWO OF OUR VEHICLES. ABOUT 90 DAYS AFTER WE HAD THE VEHICLE REPAIRED THE GLASS DID FALL OUT ON ONE OF OUR DETECTIVES. WE HAD THE WINDOW FIXED AND FORD CHARGED US 1029.67 FOR THE REPAIR. OUR CONCERN IS TWO FOLD. OBVIOUSLY THE ORIGINAL PROBLEM STILL PERSIST AND THE SAFTY ISSUE IS A FACTOR. ALSO WE FEEL THAT FORD SHOULD KNOW THAT THE PROBLEM IS STILL PRESENT AND STAND BEHIND THE REPAIR AND FIGURE OUT ANOTHER FIX. I HAVE GOTTEN NO WHERE WITH FORD LOCALLY OR AT THEIR CUSTOMER RELATIONS CENTER
Jun 09, 2005
THE REAR GLASS OF MY FORD EXPLORER XLT 2002 "EXPLODE" WHEN THE GLASS WAS ATTEMPT TO BE CLOSED. PIECES OF GLASS TRAVELED ABOUT 10 FEET FROM THE ORIGIN. NO ONE WAS INJURED. THE GLASS WAS COMPLETELY BROKEN WITHOUT AN APPARENT REASON. NOW I CAN NOT USE MY CAR DUE TO THE BROKENGLASS. A REPORT WAS FILLED WITH THE LOCAL POLICE IN ORDER TO MAKE A REPORT TO THE CAR INSURER. A NEW GLASS WILL BE BOUGHT AND THE PRICE IS ABOUT $1300 AND THE HALF REAR DOOR NEED TO BE PAINTED AT ABOUT $150 USD.*AK
Jan 30, 2005
FUEL SYSTEM, OTHER
2 complaints
THE FUEL READS INCORRECTLY , AND WHEN DRIVING DOWN A HILL, THE VEHICLE HESITATES.*AK
Jan 28, 2005
MY 2002 EXPEDITION 4.6 HAS FOR THE PAST YEAR STALLED OUT ON AN INCLINE WITH 1/4 TANK OF GAS. IT WILL ALSO REVVED UP AND LURCH FORWARD WHEN RESTARTED, EVEN WHILE STANDING ON BRAKES. THE DEALERSHIP HAS REPLACED MANY THINGS AND HAS NO REASON WHY IT DOES THIS. I HAVE HAD ENOUGH. THIS IS A 2002 AUTOMOBILE AND THE 21ST CENTURY, THIS SHOUDL NOT BE HAPPENING TO A NEW CAR. A DEALERSHIP SHOULD NOT BE UNABLE TO CORRECT THIS PROBLEM. FORD NEEDS TO FIND THE PROBLEM AND ISSUE A RECALL, BEFORE A LAWSUIT ENSUES.
Nov 10, 2004
VEHICLE SPEED CONTROL,SERVICE BRAKES,FUEL/PROPULSION SYSTEM
1 complaint
My spark plugs are going bad, I bought three tires. But now I'm having to take it to the shop because it's weird noises coming from the tire it may be the wheel baring or sway bar link and bushing the mechanic say.
Jun 23, 2022
VEHICLE SPEED CONTROL,FIRERELATED
1 complaint
The contact owns a 2002 Ford Expedition. The contact stated that while the vehicle was parked, it caught fire. The fire started from under the hood of the vehicle. The contact was able to extinguish the fire with water. An independent mechanic came to the contact's residence and diagnosed that the failure was related to NHTSA Campaign Number: 05V017000 (Vehicle Speed Control) however, the contact did not receive notification of the recall. The mechanic informed the contact that the speed control deactivation switch caused the fire that damaged the hydraulic control unit and the pigtail. The vehicle was towed to the dealer. The dealer confirmed that the failure was related to the recall. However, the dealer denied the recall repair since the recall was open for many years but was left unrepaired. The contact stated that she had owned the vehicle for a couple of months and was not aware there was a recall. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 146,457.
Jan 05, 2022
SUSPENSION,SEAT BELTS,FUEL/PROPULSION SYSTEM
1 complaint
TWO WEEKS BEFORE THIS PROBLEM HAPPEN ,THE TRUCK STARTS MAKING TOMUCH NOISE AND AIR SUPENTION DIDN'T GO UP NO MORE . AND STOP MAKING NOISE .
Sep 07, 2019
STRUCTURE,WHEELS,ENGINE
1 complaint
THE VEHICLE WAS DRIVEN EARLIER THAT DAY FOR ABOUT 2 TO 3 MILES AND THEN IT WAS PARKED INSIDE A PRIVATE MOBILE HOME PARK. AFTER 30 TO 45 MINUTES HAD PASSED, AN EXPLOSION WAS HEARD OUTSIDE THE MOBILE HOME PARK; THE VEHICLE EXPLODED AND WAS ON FIRE. THE EXPLOSION OCCURRED IN THE HOOD AND NOW IT IS A TOTAL LOSS. THIS OCCURRED ON APRIL 18TH, 2016. WE CONTACTED THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION AND THEY INFORMED US THAT A RECALL BACK IN 2005 WAS ISSUED. THE FORD MOTOR COMPANY HAS NOT HELPED US OUT IN THIS ACCIDENT.
May 18, 2016
ELECTRICAL SYSTEM,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2002 FORD EXPEDITION. WHILE STARTING THE VEHICLE, AN ABNORMAL NOISE WAS HEARD FROM THE ENGINE. IN ADDITION, THE VEHICLE STUTTERED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE PLUG AND IGNITION COIL WERE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED EIGHT MONTHS LATER. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED WITH THE SAME FAILURE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.
May 16, 2016
FUEL/PROPULSION SYSTEM
1 complaint
TL* THE CONTACT OWNS A 2002 FORD EXPEDITION. WHILE DRIVING APPROXIMATELY 30 MPH, THERE WAS AN ABNORMAL ODOR IN THE VEHICLE AND IT CAUGHT FIRE. THE FIRE WAS ABLE TO BE EXTINGUISHED BY THE FIRE DEPARTMENT. THE VEHICLE WAS DESTROYED AND TOWED FROM THE SCENE. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT BELIEVED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 06E056000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS APPROXIMATELY 200,000. THE VIN WAS NOT PROVIDED.
Nov 30, 2015
SUSPENSION,WHEELS
1 complaint
TL* THE CONTACT OWNS A 2002 FORD EXPEDITION. WHILE DRIVING AT LOW SPEEDS AND ATTEMPTING TO ACCELERATE, THE TIRES WOBBLED. IN ADDITION, THE FRONT AND REAR OF THE VEHICLE WERE UNSTABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT ALL FOUR RIMS WERE BENT. THE VEHICLE WAS TAKEN TO ANOTHER INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BELTS AND BANDS WERE WORN FOR ALL FOUR TIRES AND THAT ALL FOUR TIRES COULD HAVE BLOWN OUT. THE MECHANIC STATED THAT THE FRONT PASSENGER SIDE TIRE WAS FRAYED TO THE POINT THAT IT COULD BLOW OUT AND NEEDED TO BE REPLACED. ALL FOUR TIRES WERE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 102,000.
Aug 17, 2015
ELECTRICAL SYSTEM,STRUCTURE,ENGINE
1 complaint
ON THE EVENING OF JULY 7TH, 2015 AT APPROXIMATELY 10:45 P.M. WE HEARD A COMMOTION OUTSIDE OUR APARTMENT COMPLEX AND DISCOVERED MY '02 EXPEDITION FULLY ON FIRE AND BEING DOUSED BY THE LOCAL FIRE DEPARTMENT. IT HAD JUST COME BACK FROM REPAIRS THAT AFTERNOON - TO THE PIGTAIL SWITCH AND RE-WIRING IN THE STEERING COLUMN DUE TO LOSS OF TURN SIGNALS AND RADIO. NOT ONLY WAS MY CAR DESTROYED, BUT THE CARS ON EITHER SIDE WERE DAMAGED, AS WELL AS DAMAGE TO THE APARTMENT COMPLEX. WE RETAINED AN ATTORNEY AND OUR INITIAL REPORT FROM THE FIRE DEPARTMENT STATED THE CAUSE AS "FAULTY WIRING." THE PRIVATE FIRE INVESTIGATOR WE RETAINED HAS ADVISED OUR ATTORNEY THAT THE FIRE IS DUE TO THE FLAWED CRUISE CONTROL SYSTEM THAT HAS BEEN THE CAUSE OF HUNDREDS OF OTHER FIRES IN FORD VEHICLES. WE INTEND TO PURSUE THIS MATTER LEGALLY AND WOULD SINCERELY APPRECIATE ANY ASSISTANCE OR ADVISE YOUR OFFICE CAN PROVIDE. *TR
Jul 27, 2015
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
1 complaint
CAR STARTED WITHOUT ANY PROBLEMS IN THE MORNING BUT IT DID NOT SHIFT ANY GEAR, CAR WAS TOWED TO THE MECHANIC AND TAKEN TO THE MECHANIC. WHILE THE MECHANIC WAS CHECKING THE VEHICLE THE CAR CAUGHT ON FIRE, THE ENGINE AND THE WHOLE FRONT OF VEHICLE CAUGHT ON FIRE. *TR
Mar 02, 2015
ELECTRICAL SYSTEM,SERVICE BRAKES
1 complaint
5 AMP FUSE POPPED. REPLACED WITH ANOTHER 5 AMP FUSE. SHIFT LOCK SOLENOID ATTACHED TO BRAKE MASTER CYLINDER CAUGHT FIRE. FIRE WAS CONTAINED AND CONTROLLED. MINIMAL DAMAGES. UNSURE OF VEHICLE DRIVABILITY. COULD HAVE HAPPENED DURING TRANSIT. CONDITION UNSAFE. *TR
Feb 02, 2015
EXTERIOR LIGHTING,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
SPARK PLUG POPPED OUT MY IGINITION COIL AND THE THREADING SECTION IS STRIPPED. WHEN I STARTED MY CAR AN EXPLORATION SOUND OCCURRED. ALSO, MY DRIVER SIDE HEAD LIGHT WON'T STAY LITE EVEN WITH REPLACEMENT LIGHT UNIT. ALSO CAR STALLS WHEN CAR IS FACING DOWN A HILL, EVEN WITH A FULL TANK OF GAS. *JS
Dec 31, 2014
SERVICE BRAKES,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2002 FORD EXPEDITION. THE CONTACT STATED THAT SMOKE EMITTED FROM THE DRIVER'S SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE ENGINE AND THE TIMING BELT. THE CONTACT ALSO STATED THAT THE VEHICLE FAILED TO RESPOND TO DECELERATION ATTEMPTS AND THAT IT CAUGHT ON FIRE WHILE IT WAS PARKED AND UNOCCUPIED. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Jun 16, 2014
SUSPENSION,STRUCTURE,UNKNOWN OR OTHER
1 complaint
DURING INSPECTION IT WAS NOTICED THAT THE UPPER AND LOWER REAR CONTROL ARMS WERE RUSTED THROUGH AND UNSAFE. HAD THEM REPLACED INCLUDING THE RUSTED THROUGH SHOCKS. HOOD AND ROOF PAINT SHOWS SERIOUS PAINT PEELING AND BUBBLING. *TR
Feb 23, 2014
ENGINE AND ENGINE COOLING,POWER TRAIN
1 complaint
FORD TRITON 4.6L ENGINE SPARK PLUG BLOW-OUT OCCURRED TURNING A CORNER AT 30. THE VEHICLE IMMEDIATELY STARTED SPUTTERING AND LOST POWER. I HAD TO IMMEDIATELY PULL OVER AND GET THE VEHICLE OFF THE ROAD. THE SPARK PLUG HAD BEEN COMPLETELY BLOWN OUT OF THE ENGINE BLOCK AND TAKEN SOME ADDITIONAL HEAD WITH IT.
Jul 01, 2011
SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM
1 complaint
ABOUT TWO WEEKS BEFORE MY CAR WOULDN'T GO INTO DRIVE I HAD IT TOWED TO THE DEALERS. THEY FIXED THE PROBLEM IT WAS A BRAKE SWITCH AND SOLENOID. THAT NEEDED REPLACING $300.00 LATER ITS FIXED. DURING THE WEEKEND MY CRUISE CONTROL LIGHT KEPT FLASHING. MY MOTHER, DAUGHTER AND I WERE WAITING FOR MY SON WHO WAS AT TRACK PRACTICE ON MONDAY 4-25-2011. WE WERE WAITING IN THE CAR AND LISTENING TO THE RADIO. I STARTED MY CAR TO MAKE SURE IT WAS GOING TO START. AS I STARTED IT WAS FULL OF SMOKE SO I OPEN THE HOOD AND THERE WAS A LITTLE SPARK FIRE. I LOOK INTO MY CAR TO FIND WATER AND I RETURNED TO ATTEND TO THE PROBLEM AND IT WAS IN FULL FLAME. I CALLED THE FIRE DEPARTMENT TO REPORT FIRE. THE PARKING LOT WAS FULL OF PARENTS AND CHILDREN ALSO WAITING FOR THERE CHILDREN. THERE'S SERIOUS FIRE DAMAGE UNDER THE HOOD WIRES AND SENSORS. I HAVE TAKEN PICTURES AS PROOF. OIL SPILLS FROM THE RESERVOIR. THANK GOD WE WERE THERE TO STOP IT FROM LOOSING THE VEHICLE AND OUR LIVES. I WANTED TO FIND OUT INFORMATION FOR MYSELF. WHAT I NEED TO DO? IS THIS FORDS FAULT FOR NOT INFORMING ME THAT THERE'S BEEN THOUSAND OF CASES OF MINE. I BOUGHT MY CAR LESS THAN A YEAR AGO. I WAS NEVER NOTIFIED OF ANY RECALLS OR FAULTY WIRING LET ALONE CAR FIRES??? MY KIDS AND I DON'T KNOW IF IT'S DRIVABLE. I HAVEN'T DROVE IT SINCE. I AM GOING TO FORD DEALERSHIP TOMORROW 4-29-11. *TR
Apr 28, 2011
STEERING,POWER TRAIN
1 complaint
TL*THE CONTACT OWNS A 2002 FORD EXPEDITION. THE CONTACT STATED THAT THE VEHICLE AUTOMATICALLY ENGAGED THE FOUR WHEEL DRIVE WHEN IT REACHED SPEEDS BETWEEN 30 TO 35 MPH. THE VEHICLE THEN BEGAN PULLING TO THE RIGHT. THE CONTACT WAS ABLE TO MANUALLY SHIFT THE VEHICLE INTO DRIVE WITHOUT HAVING TO STOP THE VEHICLE OR TURN THE ENGINE OFF. THE VEHICLE ALSO WITH MUCH FORCE LUNGED TO THE RIGHT WHEN THE FOUR WHEEL DRIVE ACTIVATED ON IT'S OWN. THE VIN WAS UNAVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 42,000.
Feb 19, 2010
ELECTRICAL SYSTEM,VISIBILITY,LATCHES/LOCKS/LINKAGES,EQUIPMENT
1 complaint
I HAVE SEVERAL ISSUES, BOTH BACK DOOR WINDOWS HAVE FALLEN OFF TRACK AND WON'T STAY UP. THIS HAPPENED IN SEPTEMBER OF 07 AND A FEW MONTHS LATER THE SECOND REAR WINDOW DID THE SAME. I HAVE TO USE CLEAR PACKAGING TAPE TO HOLD THEM UP. THE KEY TO THE IGNITION WILL NOT TURN UNLESS I USE SOMETHING WITH A HARD END AND TAP IT SEVERAL TIMES. WHEN THE IGNITION PROBLEM FIRST HAPPENED IN SEPTEMBER OF 2006 I CALLED FORD ROAD SIDE SERVICE AND THEY RECOMMENDED TAPPING THE KEY SEVERAL TIMES AND SAID THEY HAD A GROWING COMPLAINT OF THIS. MY TRUNK LOCK LATCH OFTEN GETS STUCK TOO. JAN OF 2003 THE RADIO SHORTS IN AND OUT, I NEVER KNOW IF IT'S GOING TO STAY ON. LASTLY THE PASSENGER REAR DOOR LOOK DOESN'T LATCH, I THINK THIS HAPPENED IN LATE 2003 OR EARLY 2004. *TR
Jul 23, 2008
POWER TRAIN,AIR BAGS
1 complaint
TL*THE CONTACT OWNS A 2002 FORD EXPEDITION. WHILE ATTEMPTING TO PARK THE VEHICLE, IT ACCELERATED TO A HIGH RATE OF SPEED AND CRASHED INTO A WALL. NONE OF THE AIR BAGS DEPLOYED. THE CONTACT WAS INJURED AND THE INSURANCE COMPANY RECOMMENDED THAT THE DEALER SERVICE THE VEHICLE. THE VEHICLE WAS AT THE DEALER FOR 32 DAYS WHILE THE REPAIRS WERE MADE. THE FAILURE AND CURRENT MILEAGES WERE 31000.
May 05, 2008
STRUCTURE,TIRES
1 complaint
TIRE DETREADED ON OUR WAY TO SAN ANTONIO FROM EDINBURG RIPPING OFF THE SIDE FENDER AROUND THE TIRE. THE BOTTOM PART OF THE TRUCK CAVED IN. *TR
Apr 08, 2008
STEERING
1 complaint
I PUT MY KEY IN, TURNED IT ON AND WENT TO SHIFT IN TO DRIVE AND THE SHIFTER CAME RIGHT OUT OF THE STEERING COLUMN. THE VEHICLE WAS IN BETWEEN GEARS.*CN
Jan 02, 2008
SERVICE BRAKES, HYDRAULIC,PARKING BRAKE
1 complaint
TL*THE CONTACT OWNS A 2002 FORD EXPEDITION. WHILE DRIVING APPROXIMATELY 5 MPH, THE CONTACT ATTEMPTED TO PARK THE VEHICLE ON A STEEP HILL. SHE DEPRESSED THE BRAKE PEDAL, BUT THE BRAKES DID NOT ENGAGE. SHE DID NOT PARK ON THE HILL BECAUSE SHE FEARED THE VEHICLE WOULD ROLL AWAY. THE DEALER STATED THAT THE EMERGENCY BRAKE WAS THE CAUSE OF THE FAILURE. THEY REPLACED BOTH BRAKE CABLES, ROTORS, AND REAR PADS. THE CURRENT AND FAILURE MILEAGES WERE 80,000.
Dec 07, 2007
SUSPENSION,AIR BAGS
1 complaint
I AM AN OWNER OF A 2002 FORD EXPLORER 2WD. AT THE BEGINNING OF OCTOBER THE VEHICLE STARTING MAKING A HORRIBLE NOISE. THE LOUD NOISE WAS COMING FROM THE REAR PASSENGER WHEEL. COME TO FIND OUT, THIS IS A MAJOR WHEEL BEARING ISSUE. I HAVE RECENTLY GOTTEN ONLINE AND DISCOVERED HOW MANY OTHER PEOPLE ARE ALSO HAVING THE SAME ISSUE. WHAT CAN WE DO TO GET THE FORD COMPANY TO BE HELD RESPONSIBLE FOR THIS VERY DANGEROUS DEFECT IN THEIR PRODUCT THAT YOU ARE SUPPOSED TO TRUST NOT ONLY YOUR LIFE BUT THE LIVES OF ALL YOUR PASSENGERS. HOW CAN COMPANIES CONTINUE TO SELL THEIR UNSAFE VEHICLES TO THE PUBLIC. IT IS ENOUGH TO HAVE TO WORRY ABOUT GETTING MY 1 YEAR OLD TO AND FROM HER NANA'S WITHOUT HAVING TO WORRY ABOUT GETTING HIT BY SOMEONE, BUT TO WORRY THAT ANY MOMENT YOUR VEHICLE CAN CAUSE A MAJOR ACCIDENT WITHOUT YOU EVEN BEING AT FAULT BECAUSE OF FAULTY PARTS. PLEASE, CAN SOMEONE WITH ANY KIND OF DECENCY DO SOMETHING TO GET THIS COMPANY TO RECALL EVERY VEHICLE WITH FAULTY PARTS. COMMON SENSE WOULD SAY IT'S THE RIGHT THING TO DO. *TR
Oct 29, 2007
INTERIOR LIGHTING
1 complaint
THE DOME LIGHT ON THE 2002 FORD ESCAPE 3.0L CAUSED BURNING ON THE SUNROOF SLIDING COVER WHEN THE COVER WAS OPENED. THIS HAS THE POTENTIAL TO STARTING A FIRE, ALTHOUGH NOW THEREWAS ONLY A SLOW BURN. *AK
Jun 20, 2007
FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM
1 complaint
TL* THE CONTACT OWNS A 2002 FORD EXPEDITION. THE VEHICLE WAS PARKED AND A NEIGHBOR NOTIFIED THE CONTACXT THAT VEHICLE WAS ON FIRE. THE FIRE FIGHTERS AND POLICE DEPARTMENTS WERE CALLED. THE HOOD BURNED OFF THE VEHICLE. THE PAINT ON THE DRIVER'S SIDE BURNED OFF THE VEHICLE, THE DRIVER'S SIDE WINDSHIELDWAS MISSING, AND THE INTERIOR WAS COMPLETELY DESTROYED. THE DRIVEWAY WAS ALSO DAMAGED, AND A TREE BURNED. A POLICE REPORT WAS FILED. FORD STATED THAT THERE WAS NOTHING THAT THEY COULD DO. HOWEVER, HE GAVE THEM HIS VIN AND NEVER RECEIVED A CALL TO CONFIRM IF THIS VEHICLE WAS AFFECTED BY THE RECALL NHTSA RECALL NUMBER: 06E056000). THE FAILURE AND CURRENT MILEAGE WERE 75,000. *AK
Apr 23, 2007
STEERING,SUSPENSION
1 complaint
DT*: THE CONTACT STATED WHILE DRIVING ON A PAVED INTERSTATE, THE PASSENGER SIDE FRONT TIE ROD FELL OFF. AN INDEPENDENT MECHANIC DETERMINED BOTH SWAY BARS WERE FRACTURED AND THE OTHER THREE TIE RODS NEEDED TO BE REPLACED. THERE WERE NO PROBLEMS WITH THE VEHICLE PRIOR TO THE INCIDENT. THE DEALERSHIP WAS AWARE OF THE PROBLEM. UPDATED 11/3/2006 - *NM
Sep 27, 2006
SUSPENSION,TIRES
1 complaint
I PURCHASED A 2002 FORD TAURUS SES ON JULY 31,2005. HOWEVER I HAVE BEEN EXPERIENCING A LOUD SOUND WHEN DRIVING LIKE THE WHEEL IS WOBBLING, AND THIS CAUSES THE CAR TO DRIFT SUDDENLY ALMOST CAUSING A ACCIDENT. I'VE BEEN ALSO EXPERIENCING A BURNING SMELL COMING FROM THE VENTS IN THE VEHICLES WHEN THE HEAT WAS NOT IN USE. *JB
Aug 24, 2006
AIR BAGS,TIRES,SEATS
1 complaint
VEHICLE WITH 29,300 MILES. LIGHTLY DRIVEN, WELL MAINTAINED, INSPECTED, TIRES CHECKED & OIL CHANGED MARCH OF 2006. BORROWED MY MOM'S EXPEDITION. (BIG MISTAKE), LEAVING THE HOUSTON AREA HEADED FOR SAINT LOUIS WE GOT ABOUT 200+ MILES BEFORE THE TREAD CAME OFF. TOMBALL FORD, FORD COMPANY & CONTINENTAL / GENERAL GRABBER TIRES CHANGED OUR LIVES. HEADED IN BOUND IN THE RIGHT OR CENTER LANE A GRASSY STEEP MEDIAN SEPERATED THE SOUTH BOUND TRAFFIC. FELT A SMALL BUMP SO I TOOK MY FOOT OFF THE ACCELERATOR TO SLOW DOWN & LIGHTLY BRAKED TO PULL OVER TO THE RIGHT, I DIDN'T HAVE A CHANCE TO HIT THE BRAKE WHEN THE RIGHT REAR PASSENGER TIRE TREAD CAME OFF, TRIED MAINTAINING A STRAIGHT DIRECTION TO SLOW THE VEHICLE DOWN, BUT BEING SO TOP HEAVY NO MATTER HOW HARD I TRIED IT SHOT TOWARD THE MEDIAN LEANING TO THE PASSENGER SIDE WHERE MY TEENAGE SON WAS. THANK GOD HE PARTIALLY LAID BACK HIS SEAT & SEAT BELT ON. WHEN IT ROLLED ON THE PASSENGER SIDE, FROM THIS POINT I AM TOLD (WE BOTH HIT OUR HEADS & WERE UNCONCIOUS) SUV SHOT OUT OF THE MEDIAN UPSIDE DOWN ONTO ANOTHER CAR WE CONTINED TO ROLL ACROSS THE S-BOUND LANES & CAME TO A STOP FACING EAST. AIRBAGS DIDN'T DELPLOY, ALL WINDOWS WERE BUSTED OUT(XCPT 2), DRIVER DOOR IS THE ONLY DOOR THAT OPENED. MY SON & I ARE THANKFUL, I RECEIVED STAPLES TO THE BACK OF MY HEAD, I HAVE TO HAVE AN MRI ON MY HEAD & NECK, SON HAS TO HAVE HIS SHOULDER & HIP CHECKED. DRIVERS SEAT BROKE LOOSE, ENTIRE DASH WAS DESTROYED. PEOPLE IN THE OTHER CAR WERE VISITING FROM ANOTHER COUNTRY (I'M FILLED WITH SORROW & A LOT OF COUNSELING AHEAD OF ME) THEIR FAMILIES ARE IN MY PRAYERS & THOUGHTS DAILY, TWO OF THE PEOPLE IN THE OTHER CAR PASSED AWAY UPON IMPACT. I DIDN'T KNOW ANOTHER CAR WAS INVOLVED. AN ER LADY WAS TALKING ABOUT THE WRECK, MENTIONED 2 PEOPLE DIED. I WAS THINKNG NO WE DIDN'T WE ARE RIGHT HERE. I GOT THE MEDIC THERE TO GIVE ME THE DETAILS. ALL DUE TO A FAULTY TIRE THAT HAD PROBLEMS 00 & 01 MODEL OWNERS WERE NOTIFIED BUT NOT 02 OWNERS. P275/GRABBERS. *JB
Jun 28, 2006
FUEL SYSTEM, GASOLINE,POWER TRAIN
1 complaint
OVER A COURSE OF ONE YEAR OF PURCHASING VEHICLE, IT HAS BEEN IN THE SHOP 7 TIMES FOR AN ENGINE/TRANSMISSION ISSUE, UNSURE AS FORD HAS NOT BEEN ABLE TO IDENTIFY THE PROBLEM. WHEN I CONTACTED FORD, THEY DENIED TO BUY THE VEHICLE BACK DUE TO THE MILEAGE ON THE VEHICLE. AS OF TODAY, THE VEHICLE HAS NOT BEEN FIXED ALTHOUGH DRIVABLE, FOR HOW LONG UNTIL IT GIVES OUT?*JB
May 15, 2006
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
1 complaint
2002 FORD EXPEDITION HAD AN UNDER HOOD FIRE THAT IGNITED IN THE WIRE BANK NEAR WIPER MOTOR. *** NO ANSWER REQUIRED*** *TS THE CONSUMER WAS TOLD THE FIRE HAD NOTHING TO DO WITH THE RECALL NOTICE THAT HE RECEIVED. THE CONSUMER WAS TOLD THE PROBLEM APPEARED TO BE IN THE WIRING AND NOT THE BULBS OR FUSES. THE COMPLAINED THAT THE DIRECTIONAL LIGHT WAS NOT WORKING. THE CONSUMER WAS THEN TOLD THE MULTI-FUNCTION SWITCH NEEDED TO BE REPLACED. *JB
Oct 25, 2005
VEHICLE SPEED CONTROL,ELECTRICAL SYSTEM
1 complaint
CRUISE CONTROL AND HORN FAILED. THE DEALER STATED THE CRUISE CONTROL CABLE WIRE OVERHEATED AND FUSED TOGETHER IN THE HARNESS. *AK
Mar 25, 2005
STEERING,TIRES
1 complaint
THE STEERING WAS ERRATIC. THE VEHICLE WAS TAKEN TO A DEALERSHIP, WHO INDICATED THAT 3 OUT OF THE 4 TIRES WERE DEFECTIVE, AND THE BELTS WERE SEPARATING. ALSO, INDICATED THAT THE TIRES WEREN'T COVERED UNDER ANY KIND OF WARRANTY. THERE WAS TREAD SEPARATION RECALL 02T01200 ON THIS ISSUE BUT THE CONSUMER WASN'T NOTIFIED. *AK *SC
Sep 28, 2004
SUSPENSION,POWER TRAIN,STRUCTURE
1 complaint
FORD EXPEDITION FAILED SUSPENSION SYSTEM REPAIR REQUEST UNDER WARRANTY.*MR THE CONSUMER'S BELIEVED THE SUSPENSION SYSTEM IS FAULTY. THE CONSUMER CONTACTED THE MANUFACTURER BUT THEY REFUSED ANY ASSISTANCE. *NM THE TRANSMISSION STARTED WITH AN OCCASIONAL CHUNK AND OR RATCHETING SOUND, ROUGH, DID NOT MOVE AND WOULD BANG WHEN MOVED, THE DRIVER WINDOW OCCASIONALLY ROLLED UP OUT OF THE TOP RACK AND THERE WAS AIR LEAKAGE, THE VEHICLE WAS EXTREMELY BOUNCY AND WAS SO SEVERE THAT THE CONSUMERS HEAD WOULD BOUNCE AGAINST THE ROOF TOP OF THE VEHICLE AND THE VEHICLE SWAYED SEVERELY WHEN THE VEHICLE MADE A TURN AROUND CURVES. *SC *JB
Jul 23, 2004
EXTERIOR LIGHTING,EQUIPMENT
1 complaint
I AM SICK AND TIRED OF BEING BLINDED BY BOTH SUV AND LUXURY VEHICLE HEADLIGHTS. LAST WEEK, I LITERALLY HAD TO PULL OVER ON THE SIDE OF A ROAD TO WAIT FOR MY EYES TO CLEAR AFTER BEING BLINDED BY AN SUV THAT ALSO HAD HALOGEN LIGHTS. MY ONLY SOLUTION NOW IS TO DRIVE SLOWLY, HOPING THEY WILL PASS ME AS I KEEP MY EYES TO THE RIGHT SIDE OF THE ROAD (NOT FEELING VERY SAFE IN THE PROCESS). I'VE ALREADY HAD ONE CAR TOTALED BY AN UNFAIR-HEIGHT COLLISION WITH AN SUV..I DON'T WANT TO LOSE NOT ONLY MY CAR BUT MY LIFE NEXT TIME ONE OF THOSE EGOISTS TAKES A JOYRIDE.*AK
Jul 30, 2003
EXTERIOR LIGHTING,TIRES,UNKNOWN OR OTHER
1 complaint
TWO LARGE BUBBLES DEVELOPED ON THE SIDEWALL OF THE FRONT DRIVER'S SIDE TIRE. *MR *SCC THE REAR TAIL LIGHT LENS WAS CRACKED, AND THE TRIM FOR THE CENTER CONSOLE WAS REPLACED. *JB
Jul 25, 2003
ENGINE AND ENGINE COOLING,VEHICLE SPEED CONTROL
1 complaint
ON SEVERAL SEPARATE OCCASIONS THE ENGINE HAS REVVED UPON DEPRESSION OR RELEASE OF THE BRAKES. THIS CAUSES THE VEHICLE TO LURCH FORWARD UNEXPECTEDLY. THE RADIO ALSO BECOMES LOUDER AS IF THE SPEED SENSITIVE VOLUME IS AFFECTED AS WELL. I HAVE NOTIFIED THE DEALER BUT AS THEY HAVE BEEN UNABLE TO DUPLICATE THE PROBLEM, THEY HAVE NOT RESPONDED. PLEASE HELP AS I FEAR THAT THIS WILL EVENTUALLY CAUSE AN ACCIDENT.
May 01, 2003
SEAT BELTS,TIRES
1 complaint
CONTINENTAL TIRES SENT THE CONSUMER A RECALL/REIBURSEMENT FORM IN REFERENCE TO GRABBER TIRE(S), WHICH WERE BOUGHT BETWEEN AUG 19, 2001-OCT 10,2002/ AW P275/80R17/P275/60R17. THE FRONT SEAT BELT ASSEMBLY WAS BROKEN. SCC
Jan 31, 2003
STEERING,SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROL
1 complaint
STEERING WHEEL LOCKS UP, AND BRAKE AND ACCELERATOR PEDALS STOP FUNCTIONING WHEN THIS HAPPENS. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Aug 09, 2002
SEAT BELTS,SEATS
1 complaint
CONSUMER STATES AFTER TESTING THE SHOULDER HARNESSES, THE FRONT HARNESS CAME OUT OF THE WALL WHILE INSTALLING STRESS TEST EQUIPMENT WITH ONLY THE TENSION TAKEN OUT OF THE CHAIN, THERE WAS NEVER A PULL APPLIED TO THE HARNESS, THE CENTER HARNESS HAD PREVIOUSLY CAME OUT OF THE VAN AND THE BRACKET HOLDING THE SEAT BELT ASSEMBLY PULLED OUT OF THE WALL, CONSUMER FOUND THAT THE UNIT WAS ATTACHED WITH AN ALUMINUM ANCHOR AND ONLY THROUGH THE FIBERGLASS WALL OF THE VAN, THAT IS WHY THE TESTS WERE BEING COMPILED. THE SEATS THAT WERE INSTALLED WERE WRONG. THESE ARE FORD VANS USED TO TRANSPORT ELDERLY AND DISABLED PERSONS. *SLC
Jun 10, 2002
AIR BAGS,STRUCTURE
1 complaint
WHILE DRIVING AT 40MPH, THE CONSUMER HAD EXPERIENCED A HEAD-ON COLLISION WITH ANOTHER VEHICLE, IN WHICH THE AIRBAGS DID NOT DEPLOY. *AK ESTIMATED PROPERTY DAMAGE WAS 20000 DOLLARS. THE ACCIDENT CAUSED THE FRONT-END TO COLLAPSE ALL THE WAY TO THE ENGINE BLOCK. *SCC
May 21, 2002
SERVICE BRAKES, HYDRAULIC,AIR BAGS
1 complaint
WHILE DRIVING 30-40 MPH IN RAINY WEATHER CONSUMER APPLIED BRAKES AND THEY LOCKED UP, RESULTING IN A REAR END COLLISION, CONSUMER SUFFERED BRUISES. AIR BAGS NEVER DEPLOYED. *JG *AK
Jan 31, 2002
Frequently Asked Questions
How many problems does the 2002 FORD Expedition have?
The 2002 FORD Expedition currently has 388 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2002 FORD Expedition?
The most common problems reported for the 2002 FORD Expedition are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2002 FORD Expedition problem data come from?
All problem and complaint data for the 2002 FORD Expedition comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
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