2004 FORD Explorer Sport Trac Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
1408
Complaints Reported
Complaints by Component
POWER TRAIN
385 complaints
MY 2004 FORD EXPLORER HAS RECENTLY AND QUICKLY BEGAN SHIFTING VERY BADLY. I ALWAYS COME TO A COMPLETE STOP AND SHIFT INTO NEUTRAL BEFORE SHIFTING INTO REVERSE OR DRIVE BECAUSE WHEN SHIFTING INTO REVERSE FROM P OR D, IT ALWAYS TAKES A WHILE, THEN CLUNKS AGGRESSIVELY INTO PLACE. WHILE DRIVING SOMETIMES DOWNSHIFTING WILL ALSO CLUNK INTO PLACE. THIS ISSUE HAS BEEN REPORTED BY COUNTLESS OTHER DRIVERS AND HAS CAUSED MANY POTENTIALLY DANGEROUS SITUATIONS. FROM ACCELERATING SLOWLY THEN BANGING GEARS AND TAKING OFF, TO STUTTERING WHILE TRYING TO ACCELERATE, OR EVEN SWITCHING INTO REVERSE WHILE PARKING, AND HAVING THE CAR TRY TO JUMP BACK A FEW INCHES IS ONLY A FEW ISSUES THIS PROBLEM HAS CAUSED MYSELF AND COUNTLESS OTHERS. PEOPLE ARE REPLACING TRANSMISSIONS LEFT AND RIGHT TO NO AVAIL, ONLY A FEW 10 THOUSAND MILES AFTER INSTALLING NEW TRANSMISSIONS, THEIR CAR STARTS TO EXPERIENCE THE SAME ISSUES AS BEFORE. AT LOW SPEEDS AND IN PARKING LOTS THIS BECOMES A GAME OF LUCK AS YOU ACCELERATE MORE THAN NECESSARY TO TRY TO GET GOING, THEN STOPPING AND WAITING A FEW SECONDS WHILE YOU SHIFT TO NEUTRAL BEFORE SHIFTING TO REVERSE AS FEAR OF IT BANGING INTO GEAR AS YOU TRY TO MANEUVER YOUR CAR AROUND PEOPLE AND OTHER PARKED CARS BECOMES A MORE DANGEROUS TASK THAN IT SHOULD BE. IN SUM, WHILE STATIONARY, SLOW SPEED, OR JUST CRUISING, THE TRANSMISSION WHILE SHIFTING GEARS, OR SHIFTING INTO REVERSE/DRIVE, SOMETIMES WANTS TO BANG INTO GEAR OR LOSE POWER, OR DELAY SHIFTING ONLY TO BANG INTO GEAR MOMENTS LATER. SOME ISSUES WHEN TAKING CARS INTO REPAIR IS FINDING METAL TRANSMISSION SHAVINGS WHERE THEY SHOULDNT BE! FINALLY, THE EXCESSIVE BANGING CAN ALSO DAMAGE THE ENGINE OVER TIME IN ADDITION TO THE TRANSMISSION. PLEASE REFERENCE THE FOLLOWING LINK TO GET A BETTER IDEA OF THE ISSUES: HTTPS://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2004/TRANSMISSION/TRANSMISSION_SLIPPING_SHIFTS_HARD.SHTML THANKYOU
Sep 26, 2019
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. WHILE DRIVING AND ATTEMPTING TO SHIFT GEARS, THE CONTACT'S SON PULLED TOO HARD AND FRACTURED THE GEAR SHIFTER. THE CONTACT STATED THAT THE GEAR SHIFTER WAS CURRENTLY TOO LOOSE AND WOULD NOT SHIFT INTO ANY GEAR. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Dec 27, 2018
WELL WE JUST BOUGHT THIS EXPLORER AND JUST AS I HAVE READ FROM OTHERS ON THIS WEBSITE OUR EXPLORER IS DOING SIMILAR THINGS. SUCH AS SHIFTING IN REVERSE TAKES 3-7 SECONDS TO TAKE HOLD, GOING UP THE MOUNTAINS THE SUV HAD MAJOR KICKBACKS AND JERKS. I HAVE NOT TAKEN TO DEALERSHIP AS OF NOW. WILL MAKE AN APT. AND PUT RESULTS LATER.
Dec 28, 2017
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. WHILE DRIVING 40 MPH, AN OVERDRIVE WARNING INDICATOR ILLUMINATED WHILE THE VEHICLE DECREASED IN SPEED. THE CONTACT STATED THAT THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 127,695.
Mar 06, 2017
TRANSMISSION FAILURE. SHIFT SOLENOID "B" CIRCUIT FAILURE TRANSMISSION DOES NOT SHIFT INTO 2ND GEAR UNTIL VEHICLE REACHES 3000 RPM. O/D LIGHT FLASHES, SERVICE ENGINE SOON LIGHT ACTIVATES AND TRANSMISSION STAYS IN 3RD GEAR. DON'T USE VEHICLE AND IS OUT OF EXTENDED WARRANTY.
Sep 04, 2016
+ 380 more complaints for this component
STRUCTURE
347 complaints
THE BODY OF MY 2004 FORD EXPLORER SPORT TRAC XLT HAS RIVETS ON THE TOP OF THE ROOF THAT HOLD WATER. INSTEAD OF BEING A FLAT SURFACE WHERE RAIN CAN NATURALLY FALL OFF THE TOP OF THE ROOF IT SITS IN THESE RIVETS AND ACCUMULATES RUST. THIS LEADS TO A LOT MORE PROBLEMS.
Jan 14, 2020
REAR GLASS LIFTGATE HINGE BROKE CAUSING GLASS TO FALL OUT OF POSITION. VEHICLE WAS STATIONARY AND LIFTGATE GLASS WAS BEING OPENED WHEN THE HINGE FAILED. THIS IS THE SECOND FORD EXPLORER THIS HAPPENED TO. THE FIRST ONE WAS A 2006 FORD EXPLORER.
Jan 13, 2018
BOUGHT A 2004 FORD EXPLORER IN MARCH 22, 2017 FROM LBSI AUTOMOTIVE. SEEN A CRACK IN REAR PANEL, DIDN'T THINK MUCH OF IT. ON JULY 9 2017 WENT TO OPEN LIFT GATE AT WALMART AND HINGE BUSTED AND WINDOW SHATTERED ON ME AND MY HUSBAND HIT MY FACE GLASS ALL OVER ME, CUT MY HUSBAND IN FEW PLACES, . LOOKING ONLINE TO REPLACE IT AND SEEN THAT THE CRACK IN REAR PANEL WAS CAUSING PROBLEMS. I HAD A 3 MONTH OLD SON IN BACK SEAT AND THANK GOD IT DIDN'T GET ON HIM. MY OPINION THE DEALER SHOULD HAVE BEEN AWARE OF THIS AND TOLD US.
Jul 10, 2017
I WAS IN MY DRIVEWAY AND I POPPED MY BACK WINDOW, SO I COULD GET SOME ITEMS OUT OF MY BACK PART OF MY VEHICLE. WHEN I WENT TO CLOSE THE BACK WINDOW, MY WINDOW FELL SIDEWAYS, ALMOST BUSTING ME UPSIDE MY HEAD. I'VE READ A FEW THINGS SAYING THAT THIS WAS A RECALL ON THE YEAR, MAKE AND MODEL OF MY VEHICLE. I'M NOT SURE HOW TO GO ABOUT FINDING OUT IF THAT IS CORRECT OR NOT. IF IT WASN'T RECALLED, IT SHOULD OF BEEN.
May 18, 2017
THERE IS A CRACK RUNNING VERTICALLY THROUGH THE ENTIRE REAR PANEL JUST BELOW THE WINDOW. IT RUNS RIGHT ALONG SIDE THE FORD EMBLEM. THIS HAPPENED IN DEC. 2014. I DO NOT KNOW/RECALL IF THE VEHICLE WAS MOVING OR NOT. I JUST DISCOVERED THE CRACK. I THOUGHT THAT IT HAD HAPPENED BECAUSE WE WERE VISITING BEND, OR AND IT WAS EXTREMELY COLD. THIS ISN'T A SAFETY ISSUE I DON'T BELIEVE. BUT, GIVEN I SEE AT LEAST ONE EXPLORER EVERY 2-3 DAYS WITH THE SAME CRACK IT SEEMS TO ME THAT FORD SHOULD FIX THE PROBLEM.
Apr 26, 2017
+ 342 more complaints for this component
VISIBILITY
55 complaints
WHILE CLOSING THE REAR WINDOW GLASS HATCH THE DRIVER SIDE HINGE BROKE ALLOWING THE WINDOW TO FALL OUT ON THAT SIDE. THE REAR GLASS HATCH WINDOW IS HEAVY AND COULD HAVE EASILY BROKEN THE HINGE SIDE ALLOWING THE GLASS TO FALL OFF THE VEHICLE. A PREVIOUS FORD RECALL ON THE VERY SAME COMPONENT COVERED VEHICLES UP TO 2003. THE EXACT SAME PROBLEM IS OCCURRING TO THIS 2004 VEHICLE. CONTACTED FORD AND THEY ARE NOT WILLING TO HELP OWNERS OUT. HAD THE VEHICLE BEEN TRAVELING AT HIGHWAY SPEEDS AND THE HINGE LET GO, THERE WOULD BE A VERY HIGH PROBABILITY OF PROPERTY DAMAGE AND A VERY HIGH PROBABILITY OF PERSONAL INJURY TO OTHERS ON THE ROAD. *TR
Feb 09, 2015
SUN VISORS HAVE BEEN REPLACED TWICE. HORIZONTAL PLASTIC PANEL WITH THE FORD LOGO HAS CRACKED AND BEEN REPLACED 3 TIMES. CURRENT ONE ON VEHICLE IS CRACKED. SENT AN E-MAIL TO FORD AND WAS TOLD BASICALLY "TOO BAD--OUT OF WARRANTY ". FORMOCO HAS KNOWN OF THIS PROBLEM ON BOTH THE FORD AND MERCURY BUT HAS DONE NOTHING TO FIX IT BECAUSE IT IS NOT A SAFETY ISSUE. AND OF COURSE THIS " DAMAGE " WILL LOWER THE VALUE OF MY VEHICLE WHEN I SELL/TRADE IT FOR SOMETHING OTHER THAN A FORD. *TR
Jan 30, 2015
WHILE OPENING THE SMALLER WINDOW IN THE BACK OF THE CAR, THE WINDOW STARTED TO FALL. LUCKILY THERE WERE TWO PEOPLE TO CATCH IT. I NOTICED THE PASSENGER SIDE HINGE WAS BROKEN. WE USUALLY TAKE OUR INFANT AROUND TO THE BACK OF THE CAR WHILE WE LOAD THINGS. FORTUNATELY, WE HAD ALREADY BUCKLED HER IN. HAD THE GLASS FALLEN OR WE NOT PAID ATTENTION , IT COULD HAVE SERIOUSLY INJURED HER OR US. *TR
Jun 24, 2014
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT THE REAR LIFTGATE GLASS UNEXPECTEDLY SHATTERED WITHOUT ACCESSING THE DOOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 69,000. ...UPDATED 04-10-14 *BF UPDATED 04/22/14
Mar 24, 2014
MY 13 YR OLD WAS LOADING GROCERIES WHILE THE WINDOW WAS POPPED UP IT FELL W/O WARNING SEVERELY HURTING HER HEAD RT BRACKET ON UPPER WINDOW BROKE CAN CAUSE SERIOUS INJURY. *TR
Dec 02, 2013
+ 50 more complaints for this component
ENGINE AND ENGINE COOLING
53 complaints
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT THE ENGINE TRANSITIONED INTO SAFE MODE AND STALLED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHERE THE PCM, THROTTLE, JACK SHAFT CHAIN, AND BEARINGS WERE REPLACED. THE FAILURE CONTINUED. BOTH THE DEALER AND MANUFACTURER STATED THAT THE FAILURE COULD NOT BE DIAGNOSED. THEY RECOMMENDED ATTEMPTING VARIOUS TRIAL AND ERROR REMEDIES. THE CONTACT STATED THAT THE PCM AND THROTTLE AGAIN NEEDED TO BE REPLACED. THE FAILURES CONTINUED. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 118,861.
May 02, 2012
ON 1/17/12 DRIVING ON HIGHWAY AND NOTICED A BURNING SMELL. IT WAS A STRONG SMELL. NOTICED A GLOW UNDER THE DASHBOARD AND PULLED INTO A EMPTY PARKING LOT. THE TRUCK WENT UP IN FLAMES. CALLED FORD AND THEY SAID PROVE WHAT HAPPENED. NOT SURE BUT THE VEHICLE WAS IN VERY GOOD CONDITION WITH NO PROBLEMS THAT I KNEW OF BEFORE THIS FIRE. NO ONE WAS HURT. *TR
Apr 26, 2012
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT WHEN DRIVING ANYWHERE FROM 30-50 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE WOULD STALL. THE VEHICLE WOULD HAVE TO BE PLACED IN NEUTRAL IN ORDER TO BE RESTARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY ADVISED THE CONTACT THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. THE VIN WAS UNAVAILABLE.
Mar 01, 2012
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT WAS DRIVING 50 MPH WHEN THE ENGINE STALLED AND THE VEHICLE CAME TO A COMPLETE STOP. THE INSTRUMENTAL PANEL GAUGES WERE ILLUMINATED DURING THE FAILURE. THE VEHICLE RESTARTED IMMEDIATELY, AND WAS TAKEN THE DEALER. THE MANUFACTURER WAS CONTACTED, HOWEVER THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 42,000 AND THE CURRENT MILEAGE 42,933. UPDATED 9/16/11 *CN UPDATED 2/23/12 *CN
Aug 17, 2011
TL*THE CONTACT OWNS A OWNS A 2004 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 35 MPH THE CONTACT HEARD A LOUD POP NOISE FOLLOWED BY BANGING NOISES COMING FROM UNDER THE HOOD. THE VEHICLE WAS PULLED OVER AND THE CONTACT NOTICED EXHAUST FUMES WERE COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP WHERE THE CONTACT WAS TOLD ONE OF THE SPARK PLUGS BROKE. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 130,000.
Apr 19, 2011
+ 48 more complaints for this component
VEHICLE SPEED CONTROL
50 complaints
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. WHILE REVERSING, THE CONTACT'S VEHICLE ACCELERATED ON ITS OWN AND CRASHED INTO A CHEVROLET COBALT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE FAILURE COULD NOT BE DIAGNOSED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED MULTIPLE TIMES, RESULTING IN THE CONTACT CRASHING INTO A TREE AND OTHER UNKNOWN VEHICLES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 175,000. THE VIN WAS UNKNOWN. *TT VIN IS NOT VALID *JB
Nov 09, 2018
I WAS DRIVING ON THE INTERSTATE ABOUT 70MPH. I WAS IN THE FAR LEFT LANE. MY EXPLORER SUDDENLY LOST PRESSURE TRIED HITTING THE GAS PEDAL TO THE FLOOR, RPMS, STILL DROPPING, NO FUEL PRESSURE AT ALL. I WAS TRYING DESPERATELY TO GET OVER AT THE SAME TIME TRYING TO TAKE INTO ACCOUNT THE SPEED OF THE OTHER VEHICLES AND IF I WAS GOING FAST ENOUGH TO MAKE IT OVER TWO LANES OF TRAFFIC. BY THE TIME I MADE IT OVER TO THE RIGHT SHOULDER I WAS LITERALLY GOING ABOUT 5MPH. IT WAS THE MOST INTENSE MOMENT IN MY LIFE, CAR, TRUCKS, TRACTOR TRAILERS MOVING AT 70+MPH DON'T SEE YOU UNTIL THEY ARE UP ON YOU. I HAVE RESEARCHED AND FORD HAS KNOWN ISSUES WITH THEIR THROTTLE BODY ASSEMBLY. INSTEAD OF TAKING CARE THE ISSUE THEY WAIT UNTIL SOMETHING CATASTROPHIC HAPPENS TO TAKE CARE OF IT. THIS UNACCEPTABLE THEY KNOW THERE IS A PROBLEM WITH THIS PART AND THEY WAIT AND WAIT UNTIL SOME MAGICAL NUMBER OR LORD FORBIDS SOMEONE DIES TRYING TO GET OFF THE ROAD. YOU CALL THEM AND THEY TELL YOU "NO RECALLS ON YOUR VEHICLE AT THIS TIME KEEP YOUR RECEIPT IF YOU GET IT REPAIRED INCASE A RECALL OCCURS IN THE FUTURE" WHAT THIS MEANS IS, "THEY PROBABLY KNOW THERE IS AN ISSUE BUT ENOUGH PEOPLE HAVEN'T COMPLAINED"! THEY HAVE LAWSUITS BEING FILED AS WE SPEAK SO I'M ASKING "NHTSA" TO ISSUE AN INVESTIGATION ON OUR BEHALF. EVERYONE PLEASE MAKE YOUR VOICES HEARD!!!!
May 31, 2017
TRANSMISSION SLIPPIND O/D LIGHT FLASHING RPM'S HIGH JUST BOUGHT CAR NOT HAPPY
Apr 04, 2016
WHEN PRESSING ON THE ACCELERATOR THERE IS A SOMETIMESS A DELAYED REPONSE WHEN THE VEHICLE MOVES IT IS SUDDEN AND UNXPECTED. AS RESULT OF THIS I RECENTLY BACKED INTO A FENCE CAUSING DAMAGE TO MY CAR AND THE FENCE
Mar 01, 2016
DRIVING THROUGH TOWN WAS OUT IN INTERSECTION AND IT JUST TOOK OFF SPEEDING SLAMMED ON BRAKES AND I SHUT IT OFF. STARTED IT BACK UP AND LIKE LOST ALL POWER NO CONTROL OF FOOT FEET EXPLORER STARTED SHAKING AND DIED TRIED TO START NO SUCCESS. TOWED IT HOME HAD MECHANIC PUT IT ON COMPUTER AND GOT P2111 FORD -THROTTLE ACTUATOR CONTROL SYSTEM STUCK OPEN. AND I CHANGED THE TPS AND NO LUCK CHANGED THE WHOLE THROTTLE BODY NO LUCK STILL WON'T START. WAS DOING RESEARCH AND SEVERAL FORDS HAVE BEEN HAVING SAME PROBLEM BUT WHEN I CALLED DEALERSHIP HE SAID HE COULDN'T DO ANYTHING ABOUT IT BECAUSE MY VIN. # WASN'T ON THE LIST. IF OTHER PEOPLE ARE HAVING THE SAME THING HAPPEN TO THEM THAT I AM HAVING WHY CAN'T HE HELP ME TOO. *TR
Dec 05, 2014
+ 45 more complaints for this component
AIR BAGS
44 complaints
All four side curtain airbags deployed while I was driving my car in a parking lot. There was no collision and no reason whatsoever for the airbags to deploy. The airbags in the dash did not deploy. The airbag hit me in the side of the head and shrapnel from the airbag, hit me in the face and eyes and knocked me sideways toward the passenger seat. I was completely stunned and had piercing pain throughout my head and neck. I was able to pull into a parking spot and call police dispatch, and get the car towed. The car will be inspected tomorrow by the insurance company, but because there was no reason for the airbags to deploy, this could be a major problem! Imagine if I was driving on the freeway or in another situation and the airbags just deployed for no reason with no warning. Please take immediate action to get these unsafe airbags off the road. The car will be inspected by the insurance company in the morning and the service provider in the following days. If you would like those reports, I will be happy to send them to you.
Jun 05, 2024
The contact's son owned a 2004 Ford Explorer. The contact stated that while her son was driving in the rain at approximately 35 MPH, the vehicle hydroplaned as he rounded a corner. The vehicle slid into a ditch and hit a tree on the passenger side of the vehicle. The air bags did not deploy upon impact. The contact's son and his friend were both transported to the hospital for their injuries. Her son was treated for soreness in various parts of his body and was released the same day. Her son's friend had to remain in the hospital overnight and his injuries were unknown. A police report was filed. The vehicle was towed from the independent collision center where it remained in their possession. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired or destroyed. The failure mileage was approximately 153,000.
Aug 31, 2022
THIS PAST WEEKEND I WAS DRIVING AN 04 FORD EXPLORER WHEN BOTH SIDE AIRBAGS SPONTANEOUSLY DEPLOYED. I WAS NOT IN AN ACCIDENT. I WAS DRIVING DOWN A TWO-LANE ROAD AT LESS THAN 35 MILES PER HOUR WHEN THE AIRBAGS DEPLOYED. I WAS ABLE TO PULL OVER BUT NOT BEFORE SUSTAINING AN INJURY TO MY EAR AND NOT BEFORE THE PASSENGER SUSTAINED AN INJURY TO HER RIGHT ARM. I REPORTED THIS TO FORD, WHICH ADVISED TO CARRY THE VEHICLE TO A DEALERSHIP. TOOK IT TO THE DEALERSHIP, WHERE THE SERVICE MANAGER WAS UNCONCERNED WITH THE FACT THAT THE AIRBAGS SPONTANEOUSLY DEPLOYED. HE LOOKED AT THE VEHICLE FOR TWO DAYS ONLY TO REPORT HE WAS NOT AWARE OF WHY THE AIRBAGS DEPLOYED AND STATED THERE WAS NOTHING HE COULD DO ABOUT IT. I REPEAT, I WAS NOT IN AN ACCIDENT AND THE AIRBAGS DEPLOYED WHILE DRIVING. THIS IS OF COURSE QUITE CONCERNING TO ME BUT FORD DOES NOT SEEM TO CARE. PLEASE FOLLOW-UP ON THE SAFETY OF FORD'S VEHICLES.
Jul 07, 2020
THE VEHICLE WAS MOVING AT A SLOW RATE OF SPEED (APPROX 5-10 MPH) ON A BUMPY ROAD. THE DRIVER WAS LOOKING FOR A PARKING SPACE. THE SIDE AIRBAGS DEPLOYED. THE INSURANCE COMPANY HAS DETERMINED THAT THERE WAS NO COLLISION OR REASON FOR THE AIRBAGS TO DEPLOY AND THEREFORE THEY WILL NOT COVER THE DAMAGE.
Oct 02, 2019
TL* THE CONTACT OWNED A 2004 FORD EXPLORER. WHILE THE CONTACT'S SON WAS DRIVING 40 MPH, HE LOST CONTROL OF THE VEHICLE AND STRUCK A TREE, A LIGHT POST, AND AN ELECTRICAL BOX. THE AIR BAGS DID NOT DEPLOY. THE CONTACT'S SON WAS NOT INJURED. A POLICE REPORT WAS FILED AND THE VEHICLE WAS TOWED TO A TOW YARD. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED AND WAS DEEMED A TOTAL LOSS BY THE TOW COMPANY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 291,000.
Jan 14, 2019
+ 39 more complaints for this component
WHEELS
36 complaints
on 5/6/21 at Ramp Ford 4869 Nesconset Hwy.,Pt. Jeff.Sts.,NY at 10:00am dealer sevice Mgr. met with NYSDMV Auto Facilities Inspector on a claim against Mavis Discount Tire,556 Route 25A, Mt Sinai,NY case 1Pi-01937 on a right rear wheel. Ramp removed R/R wheel to inspect with state inspector, appears like axle nut on r/r has not been removed r/0361772. On 7/12/21 Mt. Sina Tire r/0 7828-18 when fixing a tire flat, found r/r one broken stud,one addition lug nut missing from r/r wheel. Immediately Ramo service manager denied his tech improperly reassembled r/r wheel nuts on all five wheel assembly studs. With three studs the Ford vehicle was in inimanent highway danger. Such lost of 40% of wheel nuts may have caused lost of life. Mt. Sinai tire replaced fourth missing nut, fixed flat and scheduled fifth wheel assembly stud. Ramp 's general manager was imformed of poor and dangerios service and stated he was not a mechanic! Reimbursement for 5/6/21 were denied by dealer! Dealers .denies any warantees of labor since customer signed their disclaimer. All repairs are provided by the dealer facility1520504 AS IS WITHOUT ANY WARRANTY OF GUARANTEE! This disclaimer was only signed by non-owner after inspector left dealer. Inspector has pictures and stated he did not see the reassembly of r/r brakes, calebre, wheel nuts after inspection was completed. This was a dangerious omission of not properly torquing nut to Ford Motor spec. FORD MOTOR denies any warantee of repairs by Ramp.
Jul 13, 2021
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT THE WHEEL STUDS DETACHED ON MULTIPLE TIRES WHILE DRIVING. THE FAILURE RECURRED THREE TIMES ON MULTIPLE WHEELS ON DIFFERENT OCCASIONS. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN ONCE TO AN INDEPENDENT MECHANIC WHERE THE STUDS WERE REPLACED; HOWEVER, THE FAILURE CONTINUED. THE CONTACT ALSO STATED THAT SHE REPLACED MULTIPLE STUDS HERSELF. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Dec 02, 2019
THE RIGHT REAR PASSENGER WHEEL CAME OFF MY 2004 FORD EXPLORER WHEN I WAS DRIVING WESTBOUND ON INTERSTATE 70 NEAR KINGDOM CITY, MO. ALL FIVE (5) BOLTS AND LUG NUTS SECURING THE WHEEL/TIRE WERE BROKEN OFF. MY WIFE AND I WERE TRAVELING AT 70 MPH IN THE RIGHT HAND LANE OF INTERSTATE WHEN THERE WAS A SUDDEN LOUD NOISE FROM THE REAR AND THE VEHICLE SWERVED VIOLENTLY TO THE RIGHT AND THEN LEFT. THE VEHICLE SPUN AND ENTERED INTO THE GRASS MEDIAN IN THE MIDDLE OF THE INTERSTATE AND THE CABLE STOPPING SYSTEM. THE VEHICLE BECAME ENTWINED WITH THE CABLE SYSTEM CAUSING IT TO FLIP ON ITS SIDE AND COME TO REST. THE LEFT AND RIGHT SIDE AIR BAGS DEPLOYED, BUT THE FRONT AIR BAGS DID NOT. MY WIFE AND I HAD DIFFICULTY RELEASING THE SEAT BELTS SINCE THE VEHICLE WAS LAYING ON ITS RIGHT SIDE. I WAS FINALLY ABLE TO RELEASE BOTH SEAT BELTS AND OPEN THE SUN ROOF FOR BOTH OF US TO EXIT THE VEHICLE. THE ENGINE AREA WAS SMOKING, BUT DID NOT CATCH FIRE. LUCKILY, MY 2004 FORD EXPLORER DID NOT COMPLETELY ROLL OVER OR THAT MY VEHICLE NOR MY LOOSE REAR WHEEL AND TIRE DID NOT HIT ANOTHER VEHICLE THAT WERE NEAR ME ON INTERSTATE 70 AT THE TIME OF THIS ACCIDENT. UPON EXAMINATION OF RIGHT REAR WHEEL WELL, THE RIGHT REAR WHEEL AND TIRE WERE COMPLETELY MISSING AND THE FIVE (5) LUG BOLTS HAD ALL SHEARED. THERE APPEARED TO QUITE A BIT OF FLUID AROUND THE WHEEL WELL. IT MIGHT HAVE BEEN BRAKE FLUID. WE WERE ABLE TO FIND ONE OF THE LUG NUTS, WHICH STILL HAD A PART OF THE SHEARED BOLT REMAINING INSIDE. I WOULD NEVER HAVE THOUGHT THAT ALL FIVE LUG BOLTS SECURING THE WHEEL AND TIRE COULD FRACTURE AND SHEAR ALLOWING THE WHEEL AND TIRE TO BECOME FREE OF THE VEHICLE AXLE. THE MISSOURI STATE HIGHWAY PATROL WROTE UP AN ACCIDENT REPORT, #150733145. MY WIFE AND I WERE PRETTY SHAKEN UP BY THE ACCIDENT. HER RIGHT SIDE, ARM AND WRIST AND MY HEAD, NECK AND SIDE HURT AFTER THE ACCIDENT.
Nov 30, 2015
BOUGHT MY USED 2004 EXPLORER A WEEK PRIOR AND HAD TO HAVE THE BACK WHEEL BEARINGS REPLACED. USED DEALERSHIP TOLD ME THAT THEY WOULD HELP OUT AND NEVER FOLLOWED THRU. *TR
Mar 16, 2015
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 20 MPH, A RATTLING SOUND EMITTED FROM THE VEHICLE. AFTER PARKING AND INSPECTING THE VEHICLE, THE CONTACT DISCOVERED THAT FOUR LUG NUTS WERE DETACHED FROM THE REAR PASSENGER TIRE AND TWO OF THE RIM SPOKES WERE CRACKED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Dec 10, 2014
+ 31 more complaints for this component
VISIBILITY,STRUCTURE
32 complaints
THE REAR LIFT GATE WINDOW OF MY 2004 FORD EXPLORER EXPLODED WHILE THE VEHICLE WAS PARKED. ACCORDING TO THE FORD DEALER, THIS APPARENTLY IS SOMETHING THAT IS KNOWN TO HAPPEN. *TR
Dec 23, 2014
LEAVING WORK AT END OF DAY, PULLED OUT OF PARKING SPACE AND REAR GLASS SHATTERED. THE EDGES OF THE BACK HATCH PULLED AWAY FROM THE TRUCK AND CURLED UP CAUSING THE GLASS TO BLOW INTO THE TRUCK. A CRACK IN THE PLASTIC OF THE HATCH (WHICH I HAVE SEEN ON MANY OF THIS YEAR MODEL) HAS NOT BEEN RECALLED AND I HAVE EMAILED FORD MANY TIMES ABOUT THIS PROBLEM FOR FEAR OF WATER GETTING IN BEHIND THE PANEL. MY BELIEF IS THAT WATER DID GET BEHIND THE PANEL AND THAT IS WHAT CAUSED THE PLASTIC PANEL TO PULL AWAY AND BLOW IN THE GLASS. LUCKILY MY CHILDREN WERE NOT SITTING IN THE 2ND OR 3RD ROW SEATING OR THIS WOULD HAVE BEEN A MUCH LARGER PROBLEM. I BELIEVE FORD SHOULD HAVE THIS PROBLEM ADDRESSED AND RECALLED BEFORE SOMEONE GETS SERIOUSLY HURT FROM THAT FLYING GLASS. *TR
Dec 18, 2014
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT AFTER OPENING THE REAR GLASS LIFT GATE WINDOW, THE TWO PLASTIC HINGES ATTACHED TO THE WINDOW FRACTURED CAUSING THE WINDOW TO FALL AND SEPARATE FROM THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 141,500.
Aug 04, 2014
UPON OPENING THE REAR GLASS HATCH, THE PASSENGER SIDE OF THE HINGE BROKE WHEN FULLY OPEN AND THE WINDOW FELL DOWN, HITTING ME IN THE HEAD. THE PANEL BELOW ON THIS SAME WINDOW TO THE LEFT OF THE FORD LOGO PLATE HAD ALSO CRACKED ABOUT 6 MONTHS AGO. *TR
Jul 05, 2014
THE REAR WINDOW HINGE PIN (PASSENGER SIDE) HAS CORRODED AND BROKEN ALLOWING THE WINDOW TO FALL OFF OF THE REAR TAIL GATE. I NOTICED THE BROKEN HINGE BEFORE USING THE LIFT GATE WHICH HAS PREVENTED IT FROM FALLING OFF THUS FAR. I HAVE READ THAT THIS IS A VERY COMMON PROBLEM ON THIS VEHICLE AND FORD WILL NOT OWN UP TO THE PROBLEM. *TR
Dec 21, 2012
+ 27 more complaints for this component
UNKNOWN OR OTHER
25 complaints
TIRES! TIRES! TIRES! AGAIN! A SECOND TIRE HAS SUFFERED TREAD SEPARATION AND FAILED COMPLETELY. WHY CAN'T I GET ANYONE TO TAKE THIS PROBLEM SERIOUSLY?
Apr 13, 2021
THE IGNITION KEYS LOSES THE PROGRAM AND I CONSTANTLY HAVE TO HAVE NOTH REPROGRAMED. I WAS TOLD THIS WAS A RECALL THAT FORD KNOWS ABOUT. THE CAUSE THE CAR INABILITY TO START
Aug 20, 2019
I WAS GETTING STUFF OUT OF MY BACK SEAT AND MY REAR WINDOW JUST BLEW OUT SHATTERING GLASS ALL OVER .THE BOTTOM PIECE THAT SECURES THE GLASS TO THE DOOR WARPRED ABOUT 6 INCHED ON EACH SIDE EXPLODING THE GLASS
Feb 06, 2019
WHEN PUTTING THE EXPLORER INTO REVERSE IT WOULD SHIFT HARD AND THROW THE VEHICLE BACK AND THEN WHEN YOU PUT IT INTO DRIVE THE ENGINE WOULD RACE AND REV UP HIGH AND THEN SLAM INTO THE NEXT GEAR. IT MADE THE VEHICLE HARD TO BE RELIABLE. TOOK THE EXPLORER IN AND THEY SAID THIS IS A KNOWN PROBLEM FOR FORD VEHICLES AND THEY DON'T KNOW WHY THERE IS NO RECALL FOR IT BUT THE TRANSMISSION WAS SHOT NOW HAVING TO PAY $4500 OUT OF POCKET TO GET MY VEHICLE FIXED AS I NEED IT FOR DR APPOINTMENTS. THEY SAID THE O/D HAD PUT SHAVINGS DOWN IN THE PAN AS WELL AS OTHER PROBLEMS WITH THE TRANSMISSION AND IT WOULD COST MORE TO REPLACE INDIVIDUAL PARTS THAN TO DO THE ENTIRE THING. FRUSTRATING TO KNOW THAT FORD KNOWS THIS IS AN ISSUE AND DOESN'T DO ANYTHING TO HELP THE CONSUMER.
Jun 23, 2017
WHILE TRAVELING ON THE I285 INTERSTATE WE HEARD A LOUD POP/ SNAP AND WE WERE TRYING TO FIGURE OUT WHERE IT CAME FROM, MY DAUGHTER NOTICED GLASS SHARDS ON CLOTHES AND THAT TS WHEN WE LOOKED UP AND REALIZED THE MOONROOF HAD SHATTERED.
May 05, 2017
+ 20 more complaints for this component
ELECTRICAL SYSTEM
25 complaints
INSTRUMENT PANEL CLUSTER GAUGES AND ODOMETER DROP TO ZERO AT TIMES WHILE DRIVING, AND I DON'T KNOW MY SPEED AND WELL AS RPM'S. AFRAID THE ENGINE MIGHT SLOW DOWN OR STOP CREATING A POSSIBLE FREEWAY ACCIDENT. ON LINE THERE ARE SEVERAL COMPLAINT ABOUT THIS PROBLEM.
Oct 01, 2018
BRAKE LIGHTS CAME ON BY THEMSELVES, BOTH WHILE DRIVING AND AT A STANDSTILL. I COULD PULL THE ON THE BRAKE PEDDLE BUT WHEN I SHUT THE DOOR THE BRAKE LIGHTS WOULD COME ON. WHEN DRIVING IT MUST HAVE BEEN CONFUSING TO PEOPLE BEHIND ME THINKING I KEPT APPLYING THE BRAKES. I TOOK IT TO A SHOP TO HAVE THE BRAKE LIGHT SWITCH REPLACE AND FOUND THAT THERE WASN'T A REPLACEMENT SWITCH AVAILABLE AND A DIFFERENT ONE HD TO BE WIRED IN AT THE COST OF OVER $180.00.
Nov 16, 2017
GOOD MORNING, MY CAR WAS PARKED IN THE DRIVEWAY, NOT RUNNING, 11:15PM, WHEN HORN STARTED TO CONTINUOUSLY AND WOULD NOT STOP. SMELT WIRES BURNING. I STARTED THE CAR AND WAS ATTEMPTING TO MOVE IT OUT OF MY NEIGHBORHOOD AND UPON DRIVING, I TAPPED THE HORN AND IT STOPPED. SMELL OF WIRES BURNING. IT HAPPENED AGAIN, YESTERDAY AM AND TODAY AM, ON THE WAY TO GO, AND I HIT THE HORN AND IT STOPPED. CAN THIS BE AIRBAG RELATED??? I AM SCARED TO DRIVE MY CAR, FEARING THE AIRBAG WILL OPEN OR A FIRE IS GOING TO START. *TR
Jan 30, 2015
MY GAS GAUGE NEEDLE STARTED GOING BEYOND FULL THEN INTERMITTENTLY WOULD BE ON E WHEN I JUST FILLED IT. EACH TIME I WOULD START THE TRUCK THE GAS GAUGE WOULD SHOW DIFFERENT NEEDLE READINGS. AFTER A MONTH OR SO IT THE GAS NEEDLE QUIT MOVING OR READING AT ALL. I ASSUMED IT WAS IN THE FUEL TANK. I TOOK IT IN TO SHOP AND AFTER TAKING OFF THE FUEL TANK THERE WAS NO PROBLEM FOUND. I HAD TO REPLACE THE ENTIRE CLUSTER PANEL. COST ALMOST $1000. THERE ARE QUITE A FEW COMMENTS ON THE GAS GAUGE NOT WORKING CORRECTLY. *TR
Aug 21, 2014
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT THE INDICATOR ON THE INSTRUMENT CLUSTER WOULD NOT PROPERLY SPECIFY WHAT GEAR THE VEHICLE WAS ENGAGED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 117,000. THE VIN WAS NOT AVAILABLE.
May 12, 2014
+ 20 more complaints for this component
SUSPENSION
24 complaints
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. WHILE DRIVING AT 35 MPH, A LOUD ABNORMAL NOISE EMITTED FROM THE VEHICLE AND IT STARTED TO SWERVE OUT OF CONTROL. THE CONTACT STATED THAT THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 185,000. THE VIN WAS NOT AVAILABLE.
Jun 01, 2015
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE DOME OVER THE SHOCK ABSORBER WAS RUSTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 117,000. UPDATED 08/11/2014*LJ THE CONSUMER STATED FORD WOULD NOT REPAIR THE VEHICLE. THE VEHICLE WAS TRADED IN TO FORD WITH A REDUCED AMOUNT TO THE TRADE IN ALLOWANCE BECAUSE OF THE FAILURE. UPDATED 08/12/2014 *JS
Jun 05, 2014
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT WAS DRIVING APPROXIMATELY 25 TO 55 MPH WHEN HE NOTICED AN ABNORMAL HOWLING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS INSPECTED BY A DEALER AND THEY ADVISED THAT THEY WOULD SHIM THE PINION AND RING GEARS TO SILENCE THEM. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED TWICE AFTER THE REPAIRS. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 29,700.
Jun 07, 2011
2004 FORD EXPLORER XLT, MILEAGE AT TIME OF FAILURE 28,819 LEFT FRONT BEARING HUB FAILED PREMATURELY VEHICLE STARTED TO PULL TO THE LEFT. NO INJURIES, REPAIR COST $270,00. VEHICLE OFF WARRANTY DUE TO AGE. ALL VEHICLES SHOULD BE WARRANTIED FOR 36,000 MILES OR MORE WITH NO YEARS . WHEEL BEARINGS SHOULD LAST AT LEAST 75,000 MILES. *TR
Apr 17, 2011
TL*THE CONTACT OWNS A 2004 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 40 MPH HE HEARD A LOUD LOW PITCH GRINDING NOISE COMING UNDERNEATH THE REAR WHEELS. A PASSENGER IN THE VEHICLE STATED THAT SHE COULD FEEL VIBRATIONS UNDERNEATH THE SEATS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND WAS IN THE PROCESS OF HAVING THE FAILURE DIAGNOSED. THE FAILURE MILEAGE WAS 79,500 AND THE CURRENT MILEAGE WAS 79,664.
Sep 08, 2010
+ 19 more complaints for this component
STEERING
17 complaints
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT WHILE HAVING THE VEHICLE INSPECTED, IT WAS DISCOVERED THAT THE BALL JOINTS WERE WORN OUT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Aug 18, 2014
STARTED DRIVING AND WHEN I WENT TO MAKE A TURN I FELT A GRAB. THOUGHT I MIGHT BE IMAGING THINGS BUT HAPPENED AGAIN ON THE NEXT INTERSECTION TURN THIS TIME CAUSING ME TO HAVE TO MAKE A WHEEL CORRECTION. ON THE THIRD TURN IT WAS MARKEDLY WORSE AND A GRUNCH SOUND ACCOMPANIED IT AND IT WAS MORE DIFFICULT TO MAKE THE TURN. AND THEN NEXT FEW TURNS MARKEDLY WORSE AGAIN TO THE POINT I AM CONSIDERING PULLING OVER AND GETTING A TOW AS NOW IT IS DANGEROUS. I FIGURED OUT THAT IT WAS MOSTLY STRAIGHT DRIVING TO THE MECHANIC GARAGE AND THREE TURNS SO I DROVE CAUTIOUSLY. A VERY DIFFICULT DRIVE MAKING TURNS AND I COULD BARELY TURN INTO THE GARAGE DRIVE AS THE STEERING BARELY WORKED AND WAS ACCOMPANIED BY VERY LOUD GRUNCHING. IT WAS A QUICK FIX AS A BOLT IN THE STEERING COLUMN HAD COME OUT. HAD THIS HAPPENING ON A HIGHWAY THIS COULD HAVE BEEN A LIFE THREATENING SITUATION TO NAVIGATE OFF THE HIGHWAY. NO INJURIES. *TR
Oct 15, 2012
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT SMOKE EMITTED FROM THE STEERING COLUMN WHILE THE VEHICLE WAS PARKED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY CONFIRMED THAT THE MULTI FUNCTION SWITCH MALFUNCTIONED. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 145,000.
Oct 18, 2011
NOISE IN FRONT END, PREMATURE FAILURE OF TIE ROD ENDS. *TR
Jan 10, 2011
TL*THE CONTACT OWNS A 2004 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED, HE ATTEMPTED TO SHIFT AND THE SHIFTER LEVEL BROKE. THE CONTACT TURNED THE VEHICLE OFF AND VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS BEING REPAIRED AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE 27,650.
Sep 30, 2010
+ 12 more complaints for this component
SERVICE BRAKES, HYDRAULIC
17 complaints
TL* THE CONTACT OWNS A 2008 VOLVO VNL. THE CONTACT STATED THAT THE VEHICLE WAS PARKED ON AN INCLINE WHEN HE APPLIED THE PARKING BRAKE AND THE VEHICLE UNEXPECTEDLY ROLLED AWAY. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT AUTO SHOP FOR DIAGNOSIS. THE TECHNICIAN DETERMINED THAT THE BRAKE SLACK ADJUSTER ON THE SECOND AXLE WAS FAULTY. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 415,000.
Jan 03, 2013
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. WHILE BRAKING FROM SPEEDS OF 25 MPH, THE ABS WARNING LIGHT ILLUMINATED ON THE DASHBOARD. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE BRAKE SENSOR WOULD NEED TO BE REPLACED. THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 92,505.
May 20, 2010
TL*THE CONTACT OWNS A 2004 FORD EXPLORER. THE ABS WARNING LIGHT WAS ILLUMINATED ON THE INSTRUMENT CONTROL PANEL. THE REAR BRAKES ALSO FAILED DURING BRAKE APPLICATION ON GRAVEL ROADS. THE VEHICLE WAS TAKEN TO THE DEALER AT LEAST FIVE TIMES, AND WAS REPAIRED ACCORDING TO THE EXTENDED WARRANTY. THE FAILURE MILEAGE WAS 5,000. THE CURRENT MILEAGE WAS 62,000.
Oct 16, 2009
2004 FORD EXPLORER XLT HAVING RECURRING PROBLEMS WITH ANTILOCK BRAKE SYSTEM. *NJ THE CONSUMER STATED THE ABS LIGHT ILLUMINATED TWICE. THE FIRST TIME THE PROBLEM OCCURRED, THE DEALER DIAGNOSED THE PROBLAM AS A FAULTY SWITCH WHICH THEY REPLACED. THE SECOND TIME THE LIGHT ILLUMINATED, THE DEALER STATED THE PROBLEM WAS A SPEED SENSOR ON THE REAR AXLE. *JB
Aug 12, 2008
WHEN SERVICING FRONT BRAKE PADS, CALIPER PISTON CRUMBLED WHEN OPENING CALIPER. NORMALLY, SUCH PISTONS ARE METAL. THIS WAS OBVIOUSLY MANUFACTURED WITH SUBSTANDARD MATERIALS. IF THIS HAPPENED WITH THE VEHICLE IN MOTION, AN ACCIDENT MIGHT HAVE OCCURRED. *TR
Aug 04, 2008
+ 12 more complaints for this component
TIRES
16 complaints
MICHELIN CROSSTERRAIN TIRES SUFFERING TREAD SEPARATION. THREE OUT OF FOUR SO FAR. HAD I NOT BEEN PAYING ATTENTION TO THIS PROBLEM IT WOULD HAVE HAPPENED ON THE HIGHWAY..
Apr 23, 2021
WHILE DRIVING HOME FROM WORK LAST WEEK I NOTICED A SLIGHT 'BUMPING' FEEL LIKE AN UNBALANCED TIRE, SO I TOOK A LOOK WHEN I GOT TO MY DRIVEWAY BUT FOUND NOTHING. THE NEXT DAY ON MY WAY TO WORK THE "BUMPING' WAS MUCH WORSE SO I STOPPED TO CHECK AND FOUND A LARGE BULGE ON THE TREAD OF THE RIGHT FRONT TIRE. AFTER SLOWLY RETURNING HOME I REMOVED IT AND SET IT ASIDE. A FEW HOURS LATER THE THREADS WERE SEPARATING BADLY SO I LET THE AIR OUT BEFORE IT BLEW APART. I ORDERED A REPLACEMENT TIRE (DIFFERENT BRAND) BUT I'VE STILL GOT THREE MORE OF THESE ON THE VEHICLE .THEY HAVE 36K MILES ON THEM AND A 60K WARRANTY WITH ONLY MODEST THREAD WEAR BUT I STILL CHECK THEM EVERY DAY. I DON'T FEEL SAFE.*DT CONSUMER STATED HE STILL HAS A DEFECTIVE TIRE.*JB
Jan 20, 2021
TL* THE CONTACT OWNS A 2004 FORD EXPLORER EQUIPPED WITH CAPITOL PRECISION TRAC II TIRES, SIZE: 245/65R17. WHILE DRIVING APPROXIMATELY 55 MPH, THE CONTACT WAS ALERTED BY ANOTHER DRIVER THAT THERE WAS A BULGE IN THE REAR PASSENGER SIDE TIRE. THE CONTACT DISCOVERED THAT THE TIRE HAD A BULGE ON THE OUTSIDE WALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14T013000 (TIRES). THE VIN WAS UNAVAILABLE. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 147,000 AND APPROXIMATE TIRE FAILURE MILEAGE WAS 3,500. THE DOT NUMBER AND VIN WERE NOT AVAILABLE.
Apr 20, 2015
TL* THE CONTACT OWNS A 2004 FORD EXPLORER SPORT TRAC WITH MASTERCRAFT COURSER A/T 2 TIRES (SIZE: LT265/75R16). WHILE DRIVING APPROXIMATELY 70 MPH, THE FRONT PASSENGER SIDE TIRE EXPLODED, CAUSING THE CONTACT TO CRASH INTO ANOTHER VEHICLE AND THE HIGHWAY MEDIAN. THE FRONT AXLE AND TIE ROD FRACTURED DURING THE FAILURE. THE CONTACT SUSTAINED A FRACTURED BACK AND A CONCUSSION. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL VIA AMBULANCE. THE POLICE REPORTED TO THE SCENE AND A REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 08T005000 (TIRES:SIDEWALL) THAT COULD HAVE BEEN RELATED TO THE FAILURE. THE CONTACT STATED THE RECALL THE DOT NUMBER WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. THE FAILURE MILEAGE OF THE VEHICLE WAS 110,000. ...UPDATED 07/19/12 *BF
Jun 13, 2012
THE FIRST TIRE I HAD PROBLEMS WITH WAS THE FRONT RIGHT TIRE THAT KEPT GOING FLAT, I HAD IT CHECKED TO BE FIXED WHEN THE SERVICE MAN SHOWED ME THE DEFECT IN THE TIRE. THE INSIDE OF THE TIRE HAD A SLIT OR WHERE THE SEAM WAS SPLITTING ALL THE WAY AROUND THE TIRE, ONLY ON THE INSIDE. I HAD TO REPLACE THE TIRE AND WENT AHEAD AND REPLACED THE FRONT LEFT TIRE AS WELL. TWO WEEKS LATER DRIVING MY THREE CHILDREN AND MY GRANDMOTHER TO GO SCHOOL SHOPPING MY BACK LEFT TIRE BLEW. LUCKILY I WAS ON A DIRT ROAD AND ONLY DRIVING ABOUT 20MPH. UPON CHANGING THE TIRE I NOTICED THE SAME SEAM RIPPAGE OR SLIT ON THE INSIDE OF THE TIRE SO I IMMEDIATELY CHECKED THE RIGHT BACK TIRE AND FOUND THE SAME THING ON IT. SO I HAVE 3 OUT OF THE 4 TIRES ON MY 2004 FORD EXPLORER THAT HAVE THIS DEFECT. ITS VERY DISTURBING TO THINK WHAT MIGHT HAVE HAPPENED IF WE HAD BEEN ON THE HIGHWAY WHEN THIS HAPPENED AND THAT BOTH BACK TIRES MIGHT HAVE BLOWN. I HAVE BEEN RESEARCHING THESE TIRES AND SO FAR HAVE NOT FOUND ANY RECALLS ON THIS SPECIFIC TIRE. GOODYEAR, WRANGLER SR-A, P235/70R16 104S. *KB
Aug 16, 2011
+ 11 more complaints for this component
ENGINE
13 complaints
PROBLUMS WITH TIMING CHAIN THE GUIDES AND TENTIONER ALWAYS BRAKING OR THE TIMING CHAIN IT SELF BRAKING , IT IS ALL I HEAR ABOUT THE 4.0 MOTORS , I MY SELF THIS IS THE SECOND ONE THAT IT HAS HAPPENED TO ME
Jul 09, 2016
CAME HOME FROM WORK FRIDAY EVENING AND SAT. MORNING THE VEHICLE WOULD NOT START. TOOK BATTERY IN AND TESTED, IT WAS DEAD. REPLACED THE BATTERY AND THE CAR STILL WOULD NOT START. ONLY CLICKED, RELAY AND STARTER WERE FINE. HAD TO TOW IT TO A MECHANIC WHO HAS DETERMINED THAT THE ANTI-THEFT SYSTEM HAS SHUT DOWN MY ENGINE FOR NO REASON. THE KEY NO LONGER CONNECTS TO THE SYSTEM. WHY IS THERE NOT A RECALL ON THIS ISSUE?? I HAVE SEEN ONLINE FORUMS AND MANY COMPLAINTS ABOUT THIS ISSUE. NOW I HAVE TO TOW MY VEHICLE TO A DEALER 40 MILES AWAY AND PAY TO HAVE MY VEHICLE AND KEYS REPROGRAMMED. OVER $120!!! THIS ISSUE LEFT ME STRANDED WITH NO VEHICLE FOR OVER A WEEK. I THINK FORD SHOULD BE RESPONSIBLE FOR THE REPAIR AND TOW COSTS!!!
Jan 27, 2016
TL* THE CONTACT OWNED A 2004 FORD EXPLORER. THE CONTACT HEARD A LOUD BOOM AND DISCOVERED THAT HIS PARKED VEHICLE WAS ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. THE INSURANCE COMPANY DETERMINED THAT THE VEHICLE WAS DESTROYED. THERE WERE NO INJURIES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 155,000.
Jan 06, 2016
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. WHILE DRIVING AT APPROXIMATELY 40 MPH, THE VEHICLE STALLED AND VARIOUS UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT ABLE TO RESTART. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE TIMING BELT FAILED AND THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Aug 13, 2015
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. WHILE DRIVING AT APPROXIMATELY 55 MPH, THE SERVICE ENGINE SOON WARNING INDICATOR ILLUMINATED AND THE ENGINE STALLED. THE VEHICLE RESTARTED AND STARTED BLOWING FUEL FUMES INTO THE DRIVER'S CABIN. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SPARK PLUG BLEW OUT OF THE CYLINDER AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. MA 08/06/15 UPDATED 10/11/2017*CN
Apr 24, 2015
+ 8 more complaints for this component
POWER TRAIN,STRUCTURE
12 complaints
PAINT PEELING ROOF HOOD DIFFERENTIAL REPLACED TWICE BEARINGS WEAR OUT REPAIRED TWICE BACK OF TAILGATE PANEL CRACKED REPLACED 3 TIMES
May 18, 2016
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT THE REAR WHEEL WELLS AND FRAME WERE RUSTED. AND THE REAR HATCH WAS FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 100,000. UPDATED 09/30/14*LJ THE CONSUMERS STATED THE TRANSMISSION JERKS INTO GEAR. UPDATED 02/25/2015 *JS
Jun 18, 2014
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT THE REAR LIFTGATE BODY PANEL WAS CRACKED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE BODY PANEL NEEDED TO BE REPLACED. THE CONTACT ALSO STATED THAT WHILE DRIVING APPROXIMATELY 25-35 MPH, A NOISE WAS HEARD COMING FROM THE REAR DIFFERENTIAL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE REAR DIFFERENTIAL NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 80,000. THE VIN NUMBER WAS NOT AVAILABLE.
Jan 30, 2013
TRANSMISSION WAS WORKING JUST FINE TILL ONE DAY IT WOULDN'T SHIFT INTO OVERDRIVE AND THEN IT WAS SHIFTING HARD FROM 2ND TO 3RD. REAR WINDOW HINGES BROKE. REAR TAIL GATE CRACKED RIGHT DOWN THE MIDDLE BY FORD SYMBOL. ALSO JUST THE OTHER DAY MY PASSENGER WINDOW STOPPED WORKING NO SIGNS NOTHING OF ANYTHING WRONG. I'M GOING TO START BUYING CHEVY THIS IS JUST UNACCEPTABLE. NO WONDER AMERICA IS NOT DOING GOOD OUR CAR COMPANY'S CAN'T MAKE GOOD PRODUCTS ANYMORE. *KB
Nov 28, 2011
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT OBSERVED A LONG HAIR LINE FRACTURE ALONG THE PANEL BELOW THE REAR WINDSHIELD. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY INFORMED THE CONTACT THAT THE REAR WINDSHIELD PANEL WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 44,000. THE CONSUMER ALSO STATED HE HAD DIFFICULTY SHIFTING THE GEAR INTO REVERSE. UPDATED 01/06/11 UPDATED 01/24/11 *BF UPDATED 02/03/11
Nov 02, 2010
+ 7 more complaints for this component
FUEL SYSTEM, GASOLINE
11 complaints
TL* THE CONTACT OWNS A 2004 FORD EXPLORER SPORT TRAC. THE VEHICLE WA TAKEN TO A PRIVATE MECHANIC FOR ROUTINE SERVICE WHEN THE CONTACT WAS INFORMED THAT THERE WAS A FUEL LEAK WITHIN THE ENGINE. THE DEALER WAS CONTACTED BUT OFFERED NO ASSISTANCE SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE MANUFACTURER WAS ALSO MADE AWARE OF THE FAILURE. THE CONTACT WAS AWAITING REPAIRS. THE CURRENT AND FAILURE MILEAGES WERE 80,000.
Jul 06, 2011
2004 FORD EXPLORE DIES ON THE ROAD WHILE DRIVING. GOING 70 MPH DOWN THE INTERSTATE AND THE VEHICLE DIED LUCKILY I WAS DRIVING ON THE SIDE LANE AND GOT OFF TO THE SHOULDER SO WE WEREN'T STUCK IN THE MIDDLE OF INTERSTATE TRAFFIC. CALLED A TOW TRUCK AND HAD THE VEHICLE DIAGNOSED AT AN AUTO REPAIR SHOP. FUEL PUMP HAD TO BE REPLACED. THE AUTO SHOP REPLACED THE PUMP. *TR
Aug 10, 2010
MY 2004 FORD EXPLORER HAS BEEN KILLING WHEN COMING TO A STOP, SLOWING DOWN AND WHEN I AM DRIVING AT SPEEDS UP TO 40MPH. MY POWER STEERING THEN GOES. THERE ARE NO WARNINGS WHEN THIS IS GOING TO HAPPEN. IT IS OCCURRING DAILY AND I THEN HAVE TO PUT THE TRUCK IN PARK, REMOVE THE KEY AND THEN RESTART. WHEN I DO THAT, IT RUNS LIKE IT NEVER HAPPENED. NO CHECK ENGINE LIGHT ECT... I HAVE BEEN CALLING THE DEALERSHIP ABOUT THIS FROM DAY ONE. AT FIRST I WAS TOLD THAT IF IT DOES NOT FAIL WHEN I BRING IT IN IT WILL BE HARD TO SAY WHAT IT IS. THEN I CALLED BACK BECAUSE IT WAS HAPPENING MORE FREQUENTLY. I BROUGHT MY TRUCK IN THURS. THE DEALERSHIP HAD IT ALL DAY AND SAID IT WAS READY TO GO. I DROVE 1/2 MILE DOWN THE ROAD AND THE TRUCK KILLED. I IMMEDIATELY CALLED THEM BACK TO LET THEM KNOW. I WILL BE BRINGING IT BACK NEXT WEEK. I AM VERY WORRIED ABOUT THIS FAILURE AND I FEEL THAT THIS IS DEFINITELY A DEFECT IN THE FORD. *TR
Sep 06, 2009
GAS TANK HAS A LEAK AND I CAN SMELL FUMES. *TR
Feb 25, 2009
2004 FORD EXPLORER LIMITED WITH FAULTY GAS GAUGE. CAR SAID 70 MILES TO EMPTY YET MY WIFE AND TWO KIDS (AGES 3&5) RAN OUT OF GAS ON THE HIGHWAY. THEY HAD TO HIKE 1 MILE DOWN THE EXPRESSWAY TO GET ASSISTANCE. THIS IS OBVIOUSLY A SERIOUS SAFETY CONCERN. THE ONLY THING WORSE THAN NO GAS GAUGE IS ONE THAT DOES NOT READ ACCURATELY. THANKFULLY THEY EVENTUALLY ARRIVED HOME SAFELY WITH THE ASSISTANCE OF STRANGERS. *TR
May 29, 2008
+ 6 more complaints for this component
LATCHES/LOCKS/LINKAGES
10 complaints
REAR RH HINGE FAILED ON 2004 FORD EXPLORER, WHEN WIFE WAS CLOSING GLASS HATCH, SHE WAS VERY LUCKY SHE DID NOT GET HURT, BECAUSE IT PUT TO MUCH STRAIN ON LH HINGE, DAMAGING IT ALMOST TO POINT OF FAILURE ALSO. *TR
Apr 15, 2010
2004 FORD EXPLORER, REAR LIFT HATCH FAILURE. THE HINGE SIMPLY BROKE WHILE THE HATCH WAS BEING CLOSED. THERE WERE NO INJURIES BUT COULD HAVE BEEN SERIOUS ISSUES. THE PART WAS ORDERED AND REPLACED AT FORD IN ANNAPOLIS, MD FOR $150.00. I NOTE THERE HAVE BEEN SEVERAL RECALLS FOR PRIOR YEARS AND INVESTIGATIONS FOR THE 2004 MODEL. *TR
Sep 06, 2009
WHILE OPENING THE REAR LIFTGATE OF OUR 2004 EXPLORER AND REACHING THE MAX EXTENSION OF THE LEFT STRUT, THE STRUT BECAME LOCK AND WOULDN'T RETRIEVE CAUSING THE LEFT HINGE TO COME OFF AND THE ENTIRE LIFTGATE TO HANG FROM THE RIGHT HINGE. THE DEALER LOOKED AT THE STRUT AND TRIED TO REPAIR IT. I REQUESTED A NEW ONE TO BE INSTALLED SINCE I HAD SERIOUS CONCERNS ABOUT THE SAME PROBLEM HAPPENING AGAIN. THE DEALER AGREED AND MY EXTENDED WARRANTY COVERED THE EXPENSE. HOWEVER, MY DEDUCTIBLE APPLIED. *TR
Aug 10, 2009
REAR HATCH HINGE PIN BROKE BREAKING GLASS. *TR
Aug 02, 2009
HINGE OH REAR LIFT-GATE FRACTURED CAUSING LIFT GATE TO SAG DOWN AND BREAK HYDRAULIC LIFT ON THAT SIDE. *TR
Dec 03, 2008
+ 5 more complaints for this component
STRUCTURE,LATCHES/LOCKS/LINKAGES
9 complaints
CONCERNING MY 2004 EXPLORER XLT. THE REAR HATCHBACK THAT OPENS THE BACK WINDOWS HAS A BROKEN LATCH. I AM VERY UPSET THAT THIS PART JUST SEEMED TO IMPLODE AND LEFT ME UNABLE TO CLOSE THE REAR BACK WINDOW. THE GARAGE I TOOK IT TO SAID FORD INFORMED THEM THE PART WAS ON BACK ORDER UNTIL 07-18-2011. I AM WONDERING IF THIS IS GOING TO BE A RECALLED ITEM FOR THE GARAGE INFORMED ME IT HAPPENS QUITE REGULARLY. PLEASE LET ME KNOW IF I HAVE ANY RECOURSE OR AM ENTITLED TO REIMBURSEMENT FOR THE NEEDED REPAIR. . *TR
Jun 08, 2011
A COUPLE OF WEEKENDS AGO, THE PASSENGER SIDE HINGE ON OUR REAR WINDOW HATCH BROKE. MY MOM OPENED THE BACK WINDOW HATCH ON MY VEHICLE & WHEN SHE WENT TO SHUT IT, THE ENTIRE WINDOW CAME DOWN ON HER. THEN WE COULD NOT GET IT SHUT. WE HAD TO STAND THERE IN 80+ DEGREE HEAT HOLDING THE ENTIRE WINDOW (WHICH IS QUITE HEAVY), WHILE MY 2 YEAR OLD BAKED IN THE CAR, UNTIL MY DAD & BROTHER COULD GET TO THE STORE WE WERE AT TO RESCUE US. WE WERE ABLE TO GET IT TO SHUT (THOUGH WE WERE TERRIFIED THE GLASS WAS GOING TO SHATTER AT ANY MOMENT DUE TO THE TENSION ON IT) & WE DUCT TAPED IT TO KEEP IT IN PLACE. WE HAD THE HINGE REPAIRED BY OUR LOCAL BODY SHOP, & HAD THEM REPLACE BOTH HINGES TO BE PROACTIVE. IT COST ABOUT $200. AFTER THIS HAPPENED I DID SOME INTERNET SEARCHES & WAS UPSET TO FIND SO MANY OTHER 2004 FORD EXPLORER OWNERS HAD EXPERIENCED THE EXACT SAME PROBLEM & I ALSO FOUND OUT THAT FORD HAS RECALLED THE SAME HINGES ON 2002 & 2003 MODELS. I DON'T UNDERSTAND WHY THE 2004 EXPLORER HAS NOT HAD THE SAME RECALL WHEN THEY'RE THE SAME HINGES? THIS SEEMS LIKE SUCH A BLATANT DISREGARD BY FORD. PEOPLE COULD BE SERIOUSLY INJURED BY THIS WINDOW EITHER FALLING ON THEIR HEAD, OR FALLING OFF WHILE DRIVING. THE 2003 FORD EXPLORER RECALL WAS EXPLAINED AS THIS: ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK. THE EXACT SAME THING COULD BE SAID OF 2004 FORD EXPLORERS. I AM WRITING THIS IN THE HOPES THAT A RECALL CAN BE MADE ON THIS EQUIPMENT. IT NEEDS TO BE RECALLED BEFORE SOMEONE IS HURT. THANK GOODNESS MY 11 YR OLD WASN'T THE ONE UNDER THIS WINDOW WHEN IT BROKE!! I DID EMAIL FORD REGARDING THIS ISSUE & THEY WEREN'T EXACTLY HELPFUL. THEY BASICALLY SAID, SORRY & THAT THERE WERE NO RECALLS ON THE 04 AT THIS TIME & THAT THEY WORK WITH NHTSA TO STAY ON TOP OF AREAS OF CONCERN. *TR
May 17, 2011
I HAVE HAD MY 2004 FORD EXPLORER FOR 3 YEARS NOW. TODAY I WENT TO OPEN MY REAR HATCH AND THE WINDOW HINGES JUST BROKE. NOW MY WINDOW IS HANGING THEREAND I DON'T KNOW HOW I AM GOING TO GET THEM FIXED SINCE I DON'T HAVE ANY EXTRA MONEY. I THINK THIS SHOULD BE A RECALL SINCE THERE HAS BEEN A LOT OF COMPLAINTS ABOUT THIS PROBLEM. *TR
Dec 05, 2010
TAILGATE WINDOW HINGES FAILED ON 2004 FORD EXPLORER. THE WINDOW FELL OUT AND DAMAGED THE LIFT STRUTS. I WAS NOT INJURED. *TR
Nov 28, 2010
2004 EXPLORER WITH 110K MILES - DEVELOPED CRACK IN LIFTGATE PANEL APP DEC 2008. FORD COVERED 80% OF REPAIR COST OF $750 SINCE VEHICLE WAS UNDER 75K MILES, EVEN THOUGH AN OBVIOUS DESIGN FLAW. SEPT 29, 2010 REAR HATCH WINDOW HINGE BREAKS CAUSING DOOR TO FALL ONTO MY HANDS AND LEGS...SORE BUT NOT PERMANENT. TWO CO-WORKERS HAD TO HELP ME RAISE IT UP ENOUGH TO LOCK IT IN PLACE. DEALER REPAIRED FOR $65 PARTS IN $170 LABOR. DANGEROUS AND UNSAFE. *TR
Oct 01, 2010
+ 4 more complaints for this component
POWER TRAIN,EQUIPMENT
9 complaints
THE PROBLEM THAT I'M CONCERNED ABOUT IS THE TRANSMISSION AND REAR END. FOR THE TRANSMISSION-THIS IS THE THIRD TIME FOR THIS PROBLEM WITH OUR TRUCK. HAD IT AT THE DEALER SHIP JUST AFTER THE WARRANTY WENT OUT AROUND 37,000 AN PAID A LITTLE OVER $600.00 TO FIX IT . LASTED TILL 80,000 THEM TOOK IT BACK AND PAID AROUND $200.00 TO FIX. NOW AT 136,000 AND THE TRUCK WILL NOT MOVE AT ALL. DEALER SHIP WANTS ANOTHER $3,306.00 TO FIX IT AGAIN. THE REAR END IS MAKING A LOUD WINE NOISE. *TR
Jan 26, 2011
MY COMPLAINT IS WITH THE 2004 FORD EXPLORER AND IS A UNIVERSAL COMPLAINT FOR EXPLORERS FROM 2002-2005. THESE VEHICLES HAVE PROBLEMS WITH THEIR REAR DIFFERENTIALS CAUSING THEM TO WHINE LOUDLY AT VARIOUS SPEEDS. IN SOME CASES THEY WILL LEAK AND IN EXTREME CASES EVEN SEIZE UP CAUSING A DANGEROUS SITUATION FOR THE DRIVERS. THERE ARE MULTIPLE ARTICLES ON THIS SITUATION ONLINE AND I MYSELF HAVE HAD MY DIFFERENTIAL PARTS REPLACED TWICE ALREADY. I STILL EXPERIENCE A SLIGHT "WHINE" IN THE REAR END AROUND 60MPH, NOT AS BAD AS BEFORE BUT STILL THERE HOWEVER. APPARENTLY WHEN THE FACTORY WARRANTY HAS EXPIRED FORD DEALERS WILL ONLY REPAIR THIS PROBLEM AGAIN IF THEY ARE PAID TO DO SO. THIS IS A MAJOR PROBLEM WITH THESE VEHICLES AND HAS BEEN FOR SOME TIME. FORD NEEDS TO ACCEPT OWNERSHIP OF THIS SITUATION AND HAVE A RECALL SENT OUT TO ALL OWNERS ADVISING THEM THE PROBLEM WILL BE FIXED AT NO EXPENSE TO THE OWNERS. IT IS A DOWNRIGHT ANNOYING,COSTLY AND SOMETIMES DANGEROUS SITUATION THAT NEEDS TO BE ADDRESSED NOW AS THERE ARE MANY OF THESE VEHICLES ON THE ROAD WITH UNHAPPY OWNERS AT THE WHEEL. MYSELF INCLUDED. THANK YOU FOR YOUR TIME. *TR
May 18, 2009
MY CONCERN IS IN REGARD TO AN ONGOING PROBLEM THAT MY VEHICLE AND THOUSANDS OF OTHERS LIKE IT HAVE; THE LACK OF SAFETY ONE MAY BE FACED WITH IF THE REAR ON THESE VEHICLES FAIL DUE TO SUBSTANDARD PARTS USED IN THE REAR DIFFERENTIAL ON THE FORD SUV'S AND F-150'S. MY UNDERSTANDING IS THAT THE COSTLY REPAIR THAT IS REQUIRED THE MANUFACTURE WILL NOT HONOR AFTER THE BASIC WARRANTY IS OVER EVEN THOUGH THIS IS AN ONGOING PROBLEM. ON THESE VEHICLES. I WAS TOLD TODAY THAT IF I CONTINUE TO DRIVE THE VEHICLE TO THE POINT OF COMPLETE FAILURE I RISK THE VEHICLES BACK WHEELS LOCKING UP. MY QUESTION TO THE NHTSA IS WHY HAS THERE NOT BEEN A RECALL ON THESE VEHICLES KNOWING THAT THIS IS A MAJOR PROBLEM IN THE DRIVETRAIN OF THESE VEHICLES. I HAVE 79K ON MY VEHICLE AND A FRIEND HAD THEIR REAR DIFFERENTIAL REPLACED AT 22K AND THE PROBLEM IS PREVALENT AGAIN ON THAT VEHICLE AGAIN AS WELL. IN MY ESTIMATION THIS COULD RESULT IN SERIOUS INJURY. WHAT DOES IT TAKE TO GET A RECALL ON THIS PROBLEM? DOES HUNDREDS OF PEOPLE HAVE TO DIE OR SUFFER SERIOUS INJURY FOR SOMETHING TO BE DONE? I HAVE HAD MY VEHICLE BACK TO FORD FOR ONE BANG OR CLANG OR ANOTHER SINCE THE VEHICLE HAD 18K ON IT. WILL THE NHTSA EVER SEE FIT TO MAKE A RE-CALL ON THESE VEHICLES OR AGAIN DOES SEVERAL PEOPLE NEED TO SUFFER INJURY OR LOSS BEFORE SOMETHING IS DONE? *TR
Feb 16, 2009
I OWN A 2004 FORD EXPLORER ON 7/14/2008 I TOOK IT TO THE FORD DEALER SHIP DUE TO MY O/D LIGHT FLASHING. I WAS TOLD I WOULD NEED A NEW TRANSMISSION $3,200.00 DOLLARS SO THEY REPLACED THE TRANSMISSION,I PICKED UP MY EXPLORER ON 7/28/2004 AND ONLY DROVE IT 30 MILES AND THE O/D LIGHT BEGAN FLASHING AGAIN AND THE TRANSMISSION WAS NOT PASSING GEARS. NOW THIS IS A NEW TRANSMISSION THE DEALER SHIP WAS CONTACTED AND THEY NOW HAVE MY VEHICLE AGAIN SO NOW I WILL HAVE TO WAIT AND SEE WHAT THE OUT COME IS AGAIN. *TR
Jul 31, 2008
2004 FORD EXPLORER TRANSMISSION FAILURE, SHIFT SLIPPAGE, DELAYED ACCELERATION. *TR
Feb 03, 2008
+ 4 more complaints for this component
ENGINE AND ENGINE COOLING,POWER TRAIN
8 complaints
FIRST ISSUE WAS WITH THE SOLENOIDS NOW THE ISSUE IS WITH 1-2 SHIFT RATIO. SHIFTING INTO NEUTRAL. *TR
Nov 26, 2012
BOUGHT THE CAR USED WITH ABOUT 85,000 MILES ON IT. AFTER ONE YEAR OF AVERAGE USE (NO TOWING OR OFF-ROADING) THE TRANSMISSION FAILED (ABOUT 97,000 MILES). HAD IT REBUILT AND NOW 2 YEARS AND FOUR MONTHS LATER IT IS FAILING AGAIN (AT 122,000 MILES). *TR
May 06, 2012
TRANSMISSION FAILURE, SLIPS BETWEEN GEARS, REPLACEMENT REQUIRED. *TR
Apr 09, 2012
THERE ARE NUMEROUS COMPLAINTS ON THE INTERNET REGARDING THE 2004 FORD EXPLORER. THE CAR JERKS VIOLENTLY WHEN GOING INTO FIRST, SECOND AND REVERSE GEARS. THE FIRST REPAIR WAS ON 10/07 AT 15,690 MILES. THE DEALERSHIP REPLACED THE SOLENOID AND ASSURED THE PROBLEM WAS RESOLVED. AT 24,190 MILES THE SAME PROBLEM RECURRED AND THE DEALERSHIP RECALIBRATED AND CHARGED $118. NOW AT 26,900 MILES THE PROBLEM HAS RECURRED AND AGAIN THEY ARE GOING TO REPLACE THE SOLENOID. OF COURSE AT MY EXPENSE. THERE IS OBVIOUSLY SOMETHING WRONG AND FORD IS REFUSING TO ADDRESS THE PROBLEM. THEY SHOULD AT LEAST GUARANTEE THE WORK THAT WAS DONE UNDER WARRANTY. *TR
Oct 04, 2010
FORD MOTOR COMPANY REGARDING DISSATISFACTION WITH LACK OF PERFORMANCE, RELIABILITY AND QUALITY OF 2004 FORD EXPLORER XLT**CC CONSUMER STATES HAS HAD MULTIPLE PROBLEMS WITH 2004 FORD EXPLORER SUCH AS VERY HARD SHIFTING GEARS FROM A PARKED POSITION, THE VEHICLE SHUT DOWN ON I95 HIGHWAY TWICE AND PEDALS BECAME INOPERABLE, VEHICLE ALSO SLAMS INTO GEAR AT HIGH SPEED AND WANTS TO REIMBURSED FOR THE MULTIPLE PROBLEMS OF HIS 3 YEAR OLD TRUCK. *TR
Apr 24, 2007
+ 3 more complaints for this component
SERVICE BRAKES
7 complaints
on [XXX] brought to local shop on power steering leak. Week before, Paid $50 for inspection. on [XXX] appointment was line and replaced. But tech said get pass brake line was rotted and was bad leak of brake fluid. On [XXX] my wife's Explorer was reinspected and rear driver side brake copper line also reported rotted after paying $539.95 for power steering low pressure and brake line. Wife's Eddie Bauer 2004 v8 was reported to FORD Motor Co. Case# [XXX] defective copper brake lines on suv. No good will offered no warrantee fue to latent defective brake line copper tubing coming from ABS modular. ABS LIGHT COMES ON AT TIMES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
May 28, 2024
BRAKE FAILURE, FRONT WHEEL BRAKE HOSE (BURST/FAILED), 3X IN ONE YEAR INCLUDING FAILURE OF NEW PARTS INSTALLED BY FORD. THIS RESULTED IN TOTAL LACK OF BRAKES, IN ONCE CASE WHILE TRAVELING ON I287 AT HIGH SPEED! THIS WAS IN 20011/2012 BEFORE WE TRADED CAR IN. FORD INSISTED THERE WAS NO PROBLEM WITH THE PART. THE CAR HAD ABOUT 100,000 MILES ON IT, WAS 6-7 YEARS OLD. I HAVE NEVER EXPERIENCED THIS TYPE OF FAILURE ON ANY OTHER CAR I OWNED INCLUDING MANY THAT WERE MUCH OLDER AND HAD MANY MORE MILES ... LET ALONE 3X ON THE SAME VEHICLE! THIS REALLY MUST BE A DEFECTIVE PART!!! AN THE PROBLEM SEEMS TO BE ONGOING WITH NEWER MODELS OF THE FORD EXPLORER AS WELL?
Oct 21, 2018
THE OEM STEEL BRAKE LINE THAT CONNECTS THE LEFT AND RIGHT REAR BRAKES WAS APPARENTLY RUBBING AGAINST SOME COMPONENTS OVER THE RIGHT FRAME RAIL WHICH ABRADED THE PLASTIC COATING RESULTING IN CORROSION OF THE BRAKE LINE AND FAILURE OF THE BRAKING SYSTEM. *TR
Jan 20, 2015
STOPPING AT RED LIGHT STEPPING ON BRAKE VEHICLE SPEED UP INSTEAD OF STOPPING. CAUSING ME TO SIDE SWIPE FOUR VEHICLES AND GO THROUGH AN INTERSECTION
Apr 17, 2014
THE BRAKE PEDAL WENT TO THE FLOOR AS I WAS ABOUT TO PULL OUT OF A PARKING SPACE. I SHUT THE VEHICLE DOWN AND CALLED FOR A TOW. I HAD THE VEHICLE TOWED TO A SERVICE STATION. THE MECHANIC FOUND THAT THE RUBBER HOSE COMPONENT OF THE BRAKE LINE HAD SPRUNG A LEAK, LEADING TO THE COMPLETE LACK OF BRAKING. MY CONCERN IS THAT IF IT HAD HAPPENED ON THE HIGHWAY OR IN TRAFFIC, OR JUST ABOUT ANY OTHER MOVING SITUATION, I WOULD LIKELY HAVE CRASHED, WITH DIRE RESULTS TO ME AND POTENTIALLY TO OTHERS. THERE WAS NO WARNING. THERE WERE NO LIGHTS. I HAVE NEVER EXPERIENCED A SITUATION LIKE THIS IN OVER 30 YEARS OF DRIVING APPROXIMATELY 1 MILLION MILES .VERY DISCONCERTING. VERY DISAPPOINTING. I WOULD LIKE FOR FORD ENGINEERS TO EXPLAIN THEMSELVES. *TR
Nov 04, 2013
+ 2 more complaints for this component
STRUCTURE,UNKNOWN OR OTHER
7 complaints
I GET A STRONG SMELL OF ROTTEN EGGS WHEN DRIVING. IT ONLY HAPPENS WHEN I DRIVE FOR A LONG TIME. MY BACK HATCH IS CRACKING IN 3 OR MORE SPOTS I AM AFRAID THAT IT WILL PROBABLY FALL OFF AND CAUSE DAMAGE TO SOMEONE DRIVING BEHIND ME.
May 23, 2018
WHEN THE EXPLORER WAS BOUGHT USED IN 2015 THE CRACKS THAT ARE COMMON IN THE GLASS LIFT GATE COVER PANEL DID NOT EXIST. WE PURPOSELY DID NOT OPEN THE GLASS PART OF THE LIFT GATE TO AVOID CRACKING IT. EVENTUALLY IT CRACKED ON ITS OWN JUST FROM OPENING THE FULL TAILGATE. THEN RECENTLY THE LIFT GATE LATCH KEEPER BOLTS/STUDS RUSTED TO THE POINT OF FAILURE BEHIND THE CRACKED PANEL AND THE GLASS LIFT GATE RELEASED ON ITS OWN. LUCKILY THE EXPLORER WAS PARKED. HOWEVER, THE INTERIOR LIGHTS CAME ON AS A RESULT. THIS DRAINED MY BATTERY IN THIS SUMMER'S HEAT. I HAD TO PURCHASE A NEW BATTERY. TO AVOID THIS BATTERY ISSUE FROM HAPPENING AGAIN, I RIGGED THE LIFT GATE LATCH WITH ZIP TIES THROUGH THE HOLES TO TEMPORARILY HOLD THE LIFT GATE SHUT. IT WON'T HOLD LONG LIKE THIS SO I NEED TO FIX THE ATTACHMENT PARTS THAT RUSTED BEHIND THE GLASS AND THEN THE COLORED COVER PANEL THAT IS NOW BADLY CRACKED, THE CRACKING OF THIS VERY POORLY DESIGNED AND POOR CHOICE OF MATERIAL BODY PART LET WATER GET BEHIND IT AND HOLD THERE AFTER IT CRACKED LIKE VIRTUALLY ALL THOSE ON OTHER EXPLORERS. THIS TRAPPED WATER CAUSED RUST OF THE LATCH ATTACHMENT STUDS BEHIND IT. FORD'S ISSUANCE OF VSB'S ABOUT THIS ISSUE ARE PROOF THEY WERE FULLY AWARE OF THERE BAD MATERIAL CHOICE FOR THIS PANEL AND I FEEL THEY SHOULD STILL BE ON THE HOOK TO REPAIR AND REPLACE PARTS DESPITE FAILURE OCCURRING AFTER THE VEHICLES WARRANTY EXPIRATION, BASED ON SUCH A POORLY DESIGNED AND WIDESPREAD TAILGATE ISSUE THAT IS LATER IN THE VEHICLE'S LIFE A SAFETY ISSUE, SINCE THE GLASS LIFT GATE CAN OPEN UPON LATCH ATTACHMENT BOLT FAILURE, DUE TO RUST.
Aug 09, 2017
MY CAR WAS PARKED IN FRONT OF MY RESIDENCE ON THE STREET, IT HAD NOT BEEN DRIVEN THAT DAY. THE BACK WINDOW IN THE TAILGATE EXPLODED, CAUSING DAMAGE TO THE TAILGATE. NO ONE WAS DRIVING IT, IT HAD NOT BEEN TOUCHED THAT DAY. THERE WAS A PRIOR CRACK IN THE TAILGATE WHICH I HAVE SEEN ON OTHER EXPLORER'S, AND SINCE LEARNED THAT IT IS A DEFECT IN THE CARE.
Oct 12, 2015
2 VERTICAL CRACKS IN UPPER REAR HATCH BELOW WINDOW
Jul 08, 2015
THE CAR WAS PARKED IN A GROCERY STORE LOT. I USED THE REMOTE TO OPEN THE BACK LATCH TO STORE MY GROCERIES. IT DID NOT OPEN. I TRIED AGAIN. SUDDENLY THE BACK WINDOW EXPLODED AND THE BACK HATCH CAME OFF IT HINGES. I AM UNABLE TO DRIVE THE CAR UNTIL IT IS REPAIRED. I FOUND MANY STORIES ONLINE THAT SAID THE SAME THING HAS HAPPENED TO OTHER 2004 EXPLORERS AND FORD HAS NOT DONE ANYTHING WITH THE COMPLAINTS. THIS EPISODE COULD HAVE BEEN VERY SERIOUS HAD IT OCCURRED WHILE DRIVING OR IF SOMEONE HAD BEEN HIT BY THE FLYING GLASS DEBRIS.
Jul 18, 2014
+ 2 more complaints for this component
SEAT BELTS
6 complaints
TL* THE CONTACT OWNS A 2004 FORD EXPLORER SPORT TRAC. THE CONTACT STATED THAT THE DRIVER AND FRONT PASSENGER SEAT BELTS FAILED TO RETRACT AND LOCK IN POSITION. THE CONTACT CALLED SANDERS FORD (LOCATED AT 1006 W CORBRELT AVE, SWANSBORO, NC 28584, 910-326-1801) AND WAS INFORMED THAT THE SEAT BELTS WERE NO LONGER COVERED UNDER WARRANTY; THEREFORE, THE CONTACT WOULD BE RESPONSIBLE FOR THE DIAGNOSTIC AND REPAIR COST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000. THE VIN WAS INVALID.
Oct 10, 2019
SEATBELT MECHANISM FOR DRIVER SIDE AND PASSENGER SIDE IS INOPERABLE. IT DOESN'T LOCK AFTER YOU PUT YOUR SEATBELT ON. THE MECHANISM YOU PUT THE SEATBELT BUCKLE IN IS GOOD BUT AFTER THAT THE LOCK MECHANISM FOR THE BELT TO RETRACT ISN'T WORKING PROPERLY. IT DOESN'T MATTER IF YOU ARE DRIVING OR PARKED.
Oct 10, 2019
THE DRIVERS SEAT BELT HAS COME UNLOCKED ON SEVERAL OCCASIONS. IT HAS HAPPENED SO MANY TIMES I TUG HARD EVERY TIME I BUCKLE UP TO MAKE SURE IT'S CLICKED AND IT HAS UNLOCKED WHILE DRIVING EVEN THOUGH I DOUBLE CHECK IT.
Nov 04, 2018
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 60 MPH AROUND A CURVE AND OVER A POTHOLE, THE DRIVER LOST CONTROL OF THE VEHICLE. THE VEHICLE THEN BEGAN JERKING AND THE VEHICLE FLIPPED OVER FIVE TIMES WHILE THE DRIVER WAS ATTEMPTING TO COMPLETE THE TURN. THE CONTACT WAS A REAR PASSENGER IN THE VEHICLE. THE CONTACT STATED THAT THE REAR SEAT BELTS FAILED TO SECURE THE PASSENGER'S PROPERLY. AS A RESULT, THE CONTACT'S HEAD WAS THROWN THROUGH THE WINDOW AND STUCK THE GROUND EACH TIME THE VEHICLE ROLLED OVER ON THE ROOF. THE CONTACT AND ONE OTHER PASSENGER WERE INJURED. THE VEHICLE WAS DESTROYED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE UNKNOWN.
Jan 17, 2013
2004 FORD EXPLORER SPORTTRAK - 3 PASSENGER SEAT BELTS FAILED DUE TO BELT BUCKLE CAUSING TEAR IN BELT FABRIC. *AK
Jul 11, 2007
+ 1 more complaint for this component
STRUCTURE,VISIBILITY/WIPER
6 complaints
I HAVE CRACKS IN THE PLASTIC ON THE OUTSIDE OF MY LIFT GATE . EACH TIME I USE THE HANDLE TO LIFT THE CRACKS BECOME WORSE. THERE ARE SEVERAL POSTS ONLINE ASKING ABOUT THE SAME PROBLEM. EVERY ONE I SEE IN A PARKING LOT OR ON THE ROAD HAS THE SAME PROBLEM. FORD REPORTS THAT IT AFFECTS 1997-2007 EXPLORERS. I DON'T UNDERSTAND WHY THIS HASN'T BEEN ADDRESSED. I CALLED FORD AND THEY REFERRED ME TO YOUR ORGANIZATION. SOME OF THESE CRACKS I HAVE SEEN REACH TO THE BACK WINDOW WHICH I BELIEVE WOULD BE A SAFETY HAZARD.
Feb 05, 2019
SUN VISOR BRACKET CRACKED AND DISINTEGRATED LEAVING SUN VISOR BLOCKING MY VIEW. HAD TO PULL OVER AND DISCONNECT THE WIRE AND REMOVE VISOR. 2ND INCIDENT, PRESSED BUTTON TO OPEN REAR GLASS AND THE HINGES SNAPPED EJECTING THE HEAVY GLASS PANEL AT ME. HAD A CHILD BEEN OPENING IT, THEY COULD HAVE BEEN KILLED. AS IT WAS, I CAUGHT THE GLASS PANEL.
Aug 23, 2015
LIFTGATE GLASS HINGES BOTH BROKE CAUSING GLASS TO FALL OFF OF REAR DOOR AND NOW GLASS CANNOT BE OPENED. THIS IS THE SAME PROBLEM AS THE 2002-2003 FORD RECALL #04S20. REF NHTSA CAMPAIGN ID NUMBER 04V442000. FORD DOES NOT INCLUDE THE 2004 EXPLORER IN THEIR RECALL BUT THE PROBLEM IS THE SAME. *TR
Jul 09, 2014
I OPENED THE LIFT GATE WINDOW TO LOAD GROCERIES WHEN THE RIGHT SIDE OF THE WINDOW SUDDENLY LET GO UP NEAR THE HINGE. THIS CAUSED THE RIGHT SIDE OF THE WINDOW TO DROP AND THEN THE LEFT HINGE BROKE, CAUSING THE ENTIRE REAR WINDOW TO DROP. I WAS ABLE TO CATCH IT SO IT DIDN'T BREAK AND EVENTUALLY RELEASE THE SUPPORT STRUTS SO I COULD GET IT INTO THE BACK OF THE VEHICLE. IT APPEARS THAT THE FASTENER NEAR THE HINGE WAS CORRODED THROUGH AND WHEN I TRIED TO OPEN THE WINDOW THE WEIGHT WAS FINALLY TOO MUCH FOR IT SO IT SNAPPED, RELEASING THE WINDOW ON THAT SIDE. FORTUNATELY THIS FASTENER FAILED IN A PARKING LOT AND NOT ON A FREEWAY OR THE WHOLE REAR WINDOW MAY HAVE COME OFF AND POSED A DANGER TO THE CARS BEHIND. FORD HAS ALREADY ISSUED A RECALL FOR 2002 AND 2003 MODELS WHICH USED THE SAME HINGE ASSEMBLY, DON'T KNOW WHY 2004 WAS NOT INCLUDED. *TR
Jun 09, 2013
4 YEARS AGO THE PLASTIC NEXT TO THE FORD EMBLEM CRACKED RIGHT OF THE EMBLEM ON MY BACK HATCH. I LOOKED INTO IT AND THERE WAS 10'S OF THOUSANDS OF THE SAME COMPLAINT THAT I HAD AT AN AVERAGE COST OF ONLY $800. THEN TONIGHT MY WIFE GOT SOME CHAIRS OUT OF THE REAR HATCH THEN WHEN CLOSING IT THE REAR GLASS FALLS OUT OF THE EXPLORER BECAUSE " THE ALUMINUM REAR HATCH HINGE ON THE RIGHT SIDE BROKE" WHICH HAS AN AVERAGE COST OF $300. MIND YOU THE LITTLE PIECE THAT HOLDS THE WINDOW HINGE ON IS ONLY THE SIZE OF AN ERASER HEAD, BOTH OF THE REAR HATCH DEFECTS ARE NOT UNDER ANY RECALL YET MANY COMPLAINTS HAVE BEEN FILED AND OR POSTED VIA THE INTERNET. THIS IS A SAFETY CONCERN TO FAMILIES AS IT SHOULD BE TO THE FORD MOTOR COMPANY " WHICH SEEMS NOT TO CARE " AND ALSO TO THE NHTSA AS IT COULD BE A HUGE SAFETY ISSUE IF THIS WAS TO HAVE HAPPENED TRAVELING DOWN THE HIGH WAY AT 70 MPH. *TR
Sep 29, 2012
+ 1 more complaint for this component
VISIBILITY/WIPER
6 complaints
WAS DRIVING ON THE ROAD ALMOST TO MY PARENTS HOUSE WHEN I HEARD AN EXPLOSIVE SOUND. I LOOK IN MY MIRROR TO DISCOVER THAT MY REAR WINDSHIELD HAD EXPLODED. AT FIRST I THOUGHT A ROCK HAD HIT IT BUT WHEN I GOT OUT I DISCOVERED THAT THE HYDRAULIC ARMS HAD EXPANDED AND PUSHED OUT THE SIDES OF THE HATCH, WHICH RESULTED IN THE SHATTERING OF THE WINDSHIELD. MY CHILDREN WERE IN THE CAR BUT FORTUNATELY THE GLASS ONLY EXPLODED INTO THE BACK OF THE CAR AND NOT INTO THEIR SEATS.
Dec 13, 2015
IN WINTER THE BLEND FOR ACTUATOR WENT OUT IN EXPLORER AND LEFT ME WITH NO GREAT SO WHEN I DRIVE I HAVE TO CONTINUE TO TRY AND WIPE FROST OFF OF THE INSIDE OF WINDSHIELD IT IS DANGEROUS TO HAVE TO DRIVE VEHICLE IN WINTER AND ALWAYS WIPING WINDOWS ESPECIALLY WITH KIDS IN THE CAR THERE ARE MANY REPORTS OF THIS HAPPENING IN THIS MODEL AND YEAR OF VEHICLE THIS IS DEFINITELY A SAFETY ISSUE YOU ARE DRIVING DOWN ROAD AT NIGHT AND AS SOON AS YOU PASS A CAR THE CARS HEADLIGHTS MESS WITH FROST ON WINDOW AND IT IS BLINDING NOT TO MENTION WHEN IT RAINS AND THE WINDOWS STEAM UP AND YOU CAN'T SEE THEN EITHER. *TR
Jun 23, 2014
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT WHILE LOADING THE VEHICLE, THE HYDRAULIC ARM FAILED AND THE GLASS OF THE LIFT GATE STRUCK A PASSENGER IN THE HEAD. THE PASSENGER SUFFERED A LACERATION TO THE HEAD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 127,000.
Feb 20, 2014
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT THE HINGES FOR BOTH THE DRIVER AND PASSENGER'S SIDE SUN VISORS BECAME FRACTURED, MAKING THE VISORS UNUSABLE. THE CONTACT STATED THAT DUE TO THE DEFECT HE WAS UNABLE TO REPOSITION THE VISORS IN ORDER TO BLOCK THE SUN WHEN DRIVING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 65,000.
Jan 31, 2014
ON MAY 31ST OF 2013 AT APPROX. 4PM, AFTER REMOVING SOME ITEMS FROM THE BACK OF MY 2004 FORD EXPLORER VIA THE WINDOW HATCH, I PROCEEDED TO SHUT THE WINDOW AND I HEARD A SNAP FOLLOWED BY THE RIGHT SIDE (AS I AM FACING THE VEHICLE)OF THE WINDOW FALL. I WAS ABLE TO CATCH THE WINDOW AND BEGAN TO TRY AND LINE THE WINDOW BACK UP AND CLOSE IT BY SECURING IT TO THE LOCKING MECHANISM AT THE BASE. NOTICING ME STRUGGLE WITH THE WINDOW A GENTLEMAN CAME OVER AND BEGAN TRYING TO HELP ME, ONLY TO FIND THAT THE WINDOW WOULD NOT BUDGE DUE TO THE RIGHT SIDE (AS I AM FACING THE VEHICLE) SHOCK/SUPPORT/STRUT BEING FROZE. WE COULD NOT GET THE SHOCK TO RETRACT WHICH PREVENTED THE WINDOW FROM CLOSING. WHILE I CONTINUED TO HOLD THE WINDOW UP THE GENTLEMAN WENT TO GET HIS TOOLS TO REMOVE THE SHOCK/SUPPORT/STRUT. WITH THE SHOCK/ SUPPORT/ STRUT REMOVED WE COULD THEN ALIGN THE WINDOW AND CLOSE IT BY LOCKING IT INTO THE LOCKING MECHANISM AT THE BASE. I STRONGLY BELIEVE THAT DUE TO THE SOCK/SUPPORT/STRUT ON THE RIGHT SIDE FREEZING UP, IT PREVENTED THE WINDOW HATCH FROM CLOSING PROPERLY WHICH IN TURN CAUSED THE RIGHT SIDE HINGE TO SNAP UNDER THE PRESSURE. I HAVE NOT OPENED THE REAR WINDOW HATCH SINCE AND WILL BE CONTACTING FORD AS TO WHAT THEIR COURSE OF ACTION WILL BE FOR SUCH A FAILURE. ANY ASSISTANCE WITH THIS ISSUE WOULD BE GREATLY APPRECIATED. *TR
Jun 06, 2013
+ 1 more complaint for this component
STEERING,POWER TRAIN
6 complaints
I WAS ON MY WAY TO WORK ON A TUESDAY MORNING WITH MY SON WHO IS A COLLEGE STUDENT AT MY SCHOOL ON AUGUST 20, 2013. I WORK AT A COMMUNITY COLLEGE AND IT WAS THE FIRST WEEK OF THE FALL SEMESTER 2013 STARTING. I ARRIVED ABOUT 10:15 A.M. AND COULD NOT FIND PARKING. I FOUND A PARKING STALL IN THE STAFF PARKING LOT. I PUT THE FORD EXPLORER IN REVERSE AND WAS GOING BACKWARDS TO PARK IN THE STALL. WHEN I MOVED THE SHIFT GEAR HANDLE TO PUT THE TRUCK INTO DRIVE INTO THE PARKING STALL, THE GEAR SHIFT WAS JUST BROKE OFF. I COULDN'T BELIEVE IT! I HAD TO ACT QUICKLY AND HIT THE EMERGENCY BRAKE AND TURN THE IGNITION OFF FROM THE CAR TO MAKE IT STOP. I WAS REALLY SCARED! LUCKILY, I DROPPED OFF MY SON SO HE CAN GO TO HIS FIRST CLASS. I HAD TO HAVE THE CAR TOWED TO BANNING, CALIFORNIA AND HAVE MY MECHANIC FIX IT. STILL TO THIS DAY, FORD CANNOT PROVIDE A PART TO FIX THE STEERING COLUMN SHIFT LEVEL. FORD SAYS ITS ON BACKORDER, NO ONE HAS THE PART. THEY DON'T KNOW WHEN I WILL HAVE THE PART TO FIX MY TRUCK. I NEED HELP, I HOPE YOU CAN ISSUE A RECALL ON ALL 2004 FORD EXPLORERS WITH GEAR SHIFT LEVEL BREAKING OFF. VERY UPSET NEED YOUR HELP TO GET MY TRUCK FIXED. THIS MATTER HAS MADE ME SICK WITH HIGH BLOOD PRESSURE AND WOULD APPRECIATE SOMEONE TO INVESTIGATE THIS MATTER RIGHT AWAY. *TR
Sep 16, 2013
WHILE PUTTING THE CAR IN REVERSE IN THE PARKING LOT THE GEAR SHIFT COMPLETELY SNAPPED OFF AND THE CAR WAS STUCK IN REVERSE. THE KEYS WERE STUCK IN THE IGNITION AND I COULDN'T TURN THE CAR OFF. I HAD TO PUT THE EMERGENCY BRAKE ON AND CALL FOR HELP ON MY CELL PHONE. WHEN HELP ARRIVED AFTER A COUPLE OF HOURS THEY WERE ABLE TO MANUEVER WHAT WAS LEFT OF THE GEAR SHIFT ENOUGH TO PUT THE CAR BACK IN PARK AND TURN THE CAR OFF. I CALLED THE FORD CUSTOMER SERVICE DIVISION AND SPOKE WITH A REPRESENTATIVE NAMED [XXX], HE PRECEDED TO TELL ME THAT FORD HAS NEVER HEARD OF SUCH A PROBLEM AND THAT HE COULDN'T HELP ME. HE SAID THERE ARE CURRENTLY NO RECALLS AVAILABLE FOR THIS PART. I SEARCHED THE INTERNET AND FOUND HUNDREDS OF THE SAME COMPLAINT ON FORDS AND ADVISED [XXX] AND AGAIN HE SAID FORD HAS NEVER HEARD OF SUCH A PROBLEM. I AM RELIEVED THAT IT HAPPENED IN A PARKING LOT AND IT DIDN'T CAUSE AN ACCIDENT. FORD SHOULD BE ASHAMED OF THEMSELVES AND THEIR SHODDY WORKMANSHIP AND TAKE THE NECESSARY STEPS TO RESOLVE THIS PROBLEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Nov 17, 2012
I WAS TRYING TO PARK THE CAR WHEN I TOOK IT FROM DRIVE TO REVERSE THE WHOLE GEAR SHIFT CAME RIGHT OFF. IT WILL NO LONGER SWITCH GEARS NOR CAN I DRIVE IT. I SEARCHED ONLINE AND THERE ARE NUMEROUS OTHER 2004 EXPLORERS THAT THIS HAS HAPPENED TOO. THERE ARE 16 DIFFERENT COMPLAINTS WHICH ALL WERE EXACTLY LIKE MINE ON CARCOMPLAINTS.COM. THIS IS SUPER DANGEROUS, IMAGINE IF MY CHILDREN WERE IN THE CAR WHEN I WENT TO SWITCH GEARS AND IT BROKE OFF AND THE WERE NO WAY TO MOVE OR STOP IT FROM HITTING SOMEONE. THE EXPENSE TO FIX THIS 'LITTLE' PROBLEM OF FORDS IS COSTING ME MORE THAN I MAKE IN 2 MONTHS. *TR
Jan 04, 2012
WHILE ATTEMPTING TO SHIFT FROM "PARK," INTO "REVERSE," THE COLUMN-MOUNTED GEAR SELECTOR, BROKE AWAY FROM THE COLUMN AND INTO MY MOTHER'S HAND. THE VEHICLE SAT IN A PARKING LOT FOR A FEW HOURS. LATER ON, WE FOUND A TEMPORARY WORKAROUND UTILIZING A PAIR OF "VISE-GRIPS," AND WE WERE ABLE TO DRIVE THE VEHICLE HOME. THE GEAR SELECTOR HAS NOT BEEN REPAIRED; AND THE VEHICLE JUST SITS THERE, BECAUSE THE SHE IS TOO AFRAID TO DRIVE IT. *TR
Jun 05, 2011
WHEN SHIFTING INTO REVERSE THERE IS A HARD SHIFT ALSO HARD SHIFTS UP AND DOWN WHILE GOING FORWARD. *TR
Nov 27, 2009
+ 1 more complaint for this component
FUEL/PROPULSION SYSTEM
5 complaints
I need a new gas tank for my vehicle and Ford stopped making the gas tank for my vehicle. That is a very big safety issue. I called Ford and they were helping to find one from junkyard's I don't want one from a junkyard that I have to repair. I asked for Ford to make a gas tank or pay for them to have mine fixed right at a Ford dealership, no help. That's a big safety problem. Ford provided the contacts phone number to the junkyards but the contact doesn't want the gas tank from a junkyard who probably put holes in them to drain the gasoline out of the tank.
Feb 09, 2024
Smoke for a good 5 mins under the hood oil leeking
Jul 19, 2023
FUEL SPILL BECAUSE DEFECTIVE FILLING HOSE. *TR
Dec 13, 2014
FUEL GAUGE DOESN'T NOTICE WHEN YOU GO FROM AN EMPTY TANK TO FULL. STILL READING NO CHANGE. THEN SLOWLY WILL CLIMB TO THE PROPER AMOUNT OF FUEL WITHIN AN HOUR. THERE IS NO WAY TO ACCURATELY TELL HOW MUCH FUEL IS IN THE VEHICLE. *TR
Jun 29, 2014
FILLED UP THE TANK AND IT REGISTERED NO FUEL, BAD FUEL SENSOR. *TR
Aug 30, 2012
POWER TRAIN,VEHICLE SPEED CONTROL
4 complaints
IT SLIPPES AND WON'T JUST TAKE OFF SOME TAKE OFFBUT THE SUV SITS AND WHEN IT DOES TAKEBODF YOU HAVE TO LET YOUR FOOT UP OFF THE GAS TO GET IT TO SHIFT
Aug 30, 2017
I WAS DRIVING DOWN THE HIGHWAY AND ALL OF A SUDDEN MY TRANSMISSION STARTED SLIPPING AND THE CRUISE CONTROL KICKED IT BECAUSE THE VEHICLE STARTED TO SLOW DOWN SO IT WENT INTO HIGH RPMS THEN THE TRANSMISSION GRABBED AND SHOT THE VEHICLE FORWARD AND I LOST CONTROL AND WE SPUN IN CIRCLES OFF THE FREEWAY. HAD IT NOT OF RAINED ALL DAY THE SUV WOULD HAVE FLIPPED. NOW MY TRANSMISSION IS LEAKING FLUID AND IT MUST BE REPAIRED BY DEALERSHIP OR GARAGE ONLY AND I CANNOT AFFORD THIS REPAIR AND I SEE THAT THERE IS A MAJOR PROBLEM THESE TRANSMISSIONS IN THESE VEHICLES AND ME MY CHILD OR MY HUSBAND COULD HAVE BEEN BADLY HURT IF NOT KILLED HAD THIS BEEN ON DRY PAVEMENT!!! *TR
Sep 03, 2012
CANNOT ACCELERATE, FEELS LIKE TRANSMISSION IS SHIFTING HARD. SCARES ME TO BE IN TRAFFIC WITH TWO SMALL CHILDREN IN BACKSEAT. PUT INTO REVERSE IT JOLTS INTO GEAR AFTER A FEW SECONDS. MAKES A LOUD NOISE WHEN DRIVING DOWN THE ROAD. SOMETIMES THERE IS ALMOST NO ACCELERATION MAKING IT IMPOSSIBLE TO GET AROUND TOWN. *TR
Aug 21, 2012
WHEN SHIFTING GEARS FROM DRIVE TO REVERSE A HEAVY KNOCKING NOISE IS PRODUCED. *AK THE GEAR SELECTOR WOULD HANG UP IN DRIVE AND THE SELECTOR DID NOT RETURN. THE VEHICLE WOULD ALSO UNEXPECTEDLY JUMP OUT OF DRIVE. THE SHIFT SOLENOID WAS REPLACED BUT THE PROBLEM REMAINED THE SAME. *SC
Nov 03, 2004
POWER TRAIN,ENGINE
4 complaints
HAD MY USED 2004 FORD EXPLORER FOR A WEEK AND I NOTICED THE TRANSMISSION JERKING WHEN IT SHIFT INTO THE LAST GEAR. SOMETIMES WHEN I PUT IT IN REVERSE, I HAVE TO WAIT FOR A FULL MINUTE FOR IT TO FINALLY REVERSE. SOMETIMES IT JERKS HARD WHEN I PUT IT IN REVERSE OR DRIVE. I'M SURE THE DEALERSHIP KNEW ABOUT ALL THIS BUT NEVER REVEALED IT. OF COURSE WHEN YOU BUY AS IS, YOUR SCREWED. *TR
Mar 16, 2015
THE TRANSMISSION FAILED EARLY ON AT ABOUT 88000 MILES, WE PURCHASED AND REPLACED THIS. MY HUSBAND HAD BEEN IN AUTO REPAIR AND PARTS FOR OVER 20 YEARS, SO HIM AND MY SON DONE THE REPAIR, WITHOUT COUNTING ANYTHING FOR LABOR THE TOTAL COST FOR THE REPAIR WAS AROUND $2000.00. FROM THAT POINT ON WE HAVE HAD LOTS OF MAJOR PROBLEMS THAT HAD TO BE REPAIRED OR PARTS REPLACED. THE INTAKE AND PARTS COST US AROUND 700.00, NO CHARGE FOR LABOR. THE TIMING C+HAIN FAILED AND WE CHOOSE THIS TIME TO TAKE IT TO THE REPAIR SHOP WHICH COST US $1100.00!!! NOW AT 156000 MILES THE TRANSMISSION HAS FAILED, THIS ONE HAS AROUND 68000 MILES ON IT. WE HAVE NEVER HAD ONE DIME IN HELP FROM FORD ON ANYTHING. THIS IS THE THIRD EXPLORER WE HAVE OWNED IN THE PAST 15 YEARS. WE ALSO OWN 3 F-150'S AND A MUSTANG. WE HAVE NEVER HAD THIS KIND OF PROBLEMS WITH ANY OF THE OTHER VEHICLES. I CAN HONESTLY SAY WE ARE VERY DISAPPOINTED IN THIS 2004 EXPLORER AND I FEEL WE WILL MOST LIKELY NOT PURCHASE ANOTHER FORD VEHICLE IN THE FUTURE!!!!! *JS
Dec 01, 2014
WHEN ACCELERATING THE SUV SHAKES, IT HAS A HARD TIME SOMETIMES GOING FROM ONE GEAR INTO ANOTHER. I STARTED THE TRUCK TODAY AND IT MADE A THUMPING SOUND. THE TRANSMISSION IS GOING ON IT AND I TAKE CARE OF IT. I HAVE A HARD TIME GETTING THE TRUCK TO GO INTO GEAR TO GO IN REVERSE. *TR
Jun 12, 2014
TRANSMISSION IS SLIPPING, NOT FULLY GONE YET, ONLY A MATTER OF TIME BEFORE IT COMPLETELY GOES. I DO NOT HAVE THE $2500.00 TO REPLACE THE TRANSMISSION. EVERY PERSON I HAVE TALKED TO SAY THIS IS A COMMON PROBLEM WITH THE FORD EXPLORERS. I HAVE TAKEN INTO THE GARAGE OVER 10 TIMES. FORD SHOULD BE FORCED TO RECALL THESE TRANSMISSIONS AND FORD SHOULD HAVE TO PAY FOR IT. *TR
Jul 19, 2012
POWER TRAIN,ELECTRICAL SYSTEM
4 complaints
THE CAR IS IN PARKING CONDITION AT WORK AND AFTER A LONG AWHILE IT WOULD NOT START EVEN THE FULL BATTERY. I HAVE ATTEMPTED TO MAKE LOTS OF CHECKS FOR ALL COMPONENT LIKE RELAYS, FUSES AND WIRING CONNECTION THEY ARE ALL FINE, IN GOOD CONDITION. BUT FINDING OUT THE STARTER RELAY HAD NO POWER, NO CURRENT FLOWING THROUGH IT. I BELIEF THAT THE FAULTY IS ( PCM UNIT ) POWER TRAIN CONTROL MODULE THAT BLOCKED A CURRENT FROM THE STARTER RELAY. *TR
Dec 06, 2014
MY CAR WON'T SHIFT IN TO GEAR ANY MORE. *TR
Mar 18, 2013
2004 FORD EXPLORER ANOTHER BAD TRANSMISSION ! 3000.00 REBUILD OVER DRIVE LIGHT FLASHING , INTERIOR LIGHTS STAY ON , WINDOWS DON'T GO DOWN, DOOR OPEN LIGHTS ON DASH ARE ON .. SEEMS TO BE ALOT OF THESE COMPLAINTS I BEEN READING ON THE INTERNET ! FORD HAD TO HAVE SOME FAULT IN ALL THESE COMPLAINTS ???? *TR
Jun 11, 2010
SINCE NEW, I HAVE INTERMITTENT HARD START ISSUES WITH THE VEHICLE. ON ABOUT 7 OCCASIONS, THE DEALER WAS NOTIFIED AND THEY SIMPLY TOLD ME SINCE IT STARTED THAT THERE WAS NOTHING THEY COULD DO SINCE THERE WASN'T A LIGHT ON THE DASH DID NOT COME ON. THEREFORE THERE WOULD NOT BE ANY CODES. FINALLY AT 10,345 MILES, THE CAR BROKE DOWN. THEY REPLACED THE THROTTLE POSITION SENSOR. THE KEPT GETTING ABOUT 4 OR 5 CODES AND THEY WERE UNABLE TO CLEAR THEM. REPLACED THE ECM AND REPROGRAMMED. I STILL HAVE THE INTERMITTENT HARD START ISSUE WHICH IS INTERMITTENT. THE ECM HAS BEEN UPDATED 3 TIMES. I ALSO HAVE AN ISSUE WITH THE TIRE PRESSURE INDICATOR LIGHT FLASHING FOR ABOUT 20 SECONDS AFTER START UP, THEY CLAIM, UNABLE TO DUPLICATE. I ALSO HAD A EXHAUST GASKET REPLACED AS THERE WAS AN ANNOYING NOISE THAT WOULD GO ON AND ON WHILE THE VEHICLE WAS LEFT RUNNING WHILE IN PARK. LASTLY - TRANSMISSION ISSUES. THE VEHICLE HAS POOR SHIFT QUALITY. IT LIKES TO HANG UP AND HESITATE IN 3D GEAR, YOU WILL BE RUNNING 55-60 AND GO TO PASS ANOTHER VEHICLE AND DOESN'T WANT TO SHIFT UNTIL IT HITS 80-85MPH AND BY THEN YOU ARE AT 6 ON THE TACHOMETER.THEY HAVE REPLACED THE SOLENOID BODY AND THE HYDRAULIC PUMP AND THE CAR STILL IS NOT FIXED. IT ALSO LIKES TO HESITATE WHEN ACCELERATING FROM A STOP SIGN OR STOP LIGHT. IT IS CURRENTLY IN THE SHOP AS WE SPEAK. I PURCHASED THE VEHICLE NEW IN NOVEMBER OF 2003 AND THE CURRENT MILEAGE IS 12,850. *AK
Dec 03, 2004
FUEL SYSTEM, OTHER
4 complaints
THE FUEL GAUGE SHOWS A FALSE FULL AND THE TANK DOES NOT FILL ALL THE WAY. THE FUEL GAUGE SHOWS A FALSE EMPTY SHOWING YOU HAVE A HALF A TANK WHEN YOU MAY ACTUALLY HAVE 3 GALLONS. RUNNING OUT OF FUEL ON THE HIGHWAY IS NOT SAFE. THE GAS STATIONS PUMP SHUTS OFF AUTOMATICALLY GIVING YOU THE IMPRESSION THAT THE TANK IS FULL AND IS CONFIRMED FULL BY AN INACCURATE GAS GAUGE WHICH SHOWS FULL. SO YOU MIGHT HAVE 18 GALLONS IN A TANK THAT SHOULD HAVE 22.5 GALLONS AND THE GAUGE SHOWS A HALF TANK WHEN YOU HAVE 3-4 GALLONS. *TR
Feb 25, 2011
THIS IS A ON GOING PROBLEM, OUR FORD EXPLORER HAS TROUBLE WITH THE LINKAGE TO THE CARBURETOR, THE FIRST TIME WE HAD PROBLEM WITH THE EXPLORER WAS OCT OF 04. BICKFORD FORD IN SNOHOMISH WA. TRIED TO REPAIR IT. THEN THERE WAS TWO TIMES BICKFORD TRIED TO FIX IT, THE LAST TIME WE TALKED TO BICKFORD THEY SAID THAT THEY DID NOT KNOW HOW TO FIX THE PROBLEM AND THAT FORD MOTOR CO. DID NOT KNOW HOW TO FIX IT EITHER. WE ALSO TUCK IT TO ANOTHER AUTO REPAIR SHOP AND THEY SAID THAT THEY COULD NOT FIX IT EITHER. WE HAVE NO CHOSE BUT TO CONTINUE TO DRIVE IT , BUT WE ARE ALSO AFRAID IT COULD CAUSE A BAD ACCIDENT. THE PROBLEM IS , WHEN YOU ARE STOPPED OR JUST STARTING OUT AND GIVE GAS IT DOSE NOT START TO GO SO YOU GIVE IT A LITTLE BIT MORE GAS AND THEN IT WILL JUMP FORWARD OR BACKWARD( IF YOU ARE BACKING UP) TO APPOINT THAT IT WILL SOME TIMES SQUEAL THE TIRES. IT ALL SO STALLS WHEN YOU SLOW DOWN TO TURN A CORNER. THAT IS ALSO DANGEROUS IN HEAVY TRAFFIC. AFTER FOUR ATTEMPTS TO REPAIR IT IS STILL DOING THE SAME THING. *TR
May 13, 2008
FORD EXPLORER 2004 - XLT - GAS GAUGE READS INCORRECTLY FOLLOWING FUELING VEHICLE (FULL TANK). GAUGE WILL DISPLAY 1/2 TANK. OCCURRED THREE TIMES OVER 60 DAY PERIOD. TOOK VEHICLE TO DEALER. COULD NOT FIND PROBLEM. CHECK GAUGES, FUEL TANK SENSOR, ETC. GAUGE IS WORKING NORMALLY AT THIS TIME. *JB
Jan 22, 2005
WHILE FILLING UP THE FUEL TANK GASOLINE GAUGE REGISTERED FALSE READING. CONSUMER HAD A FULL TANK OF GASOLINE THAT DAY. THE NEXT DAY THE GASOLINE GAUGE REGISTERED A HALF OF A TANK. CONSUMER DROVE THE VEHICLE TO DEALER FOR INSPECTION, AND MECHANIC INFORMED CONSUMER THAT DEALER WAS AWARE OF THE PROBLEM, BUT THERE WAS NO SOLUTION FOR THE PROBLEM. *AK
Apr 15, 2004
VEHICLE SPEED CONTROL,ENGINE
3 complaints
ENGINE DIES WHEN DRIVING WITH CRUISE CONTROL OPERATING AND HEADING DOWN SLIGHT HILL AT SPEED OF AROUND 35 MPH. CRUISE IS DESIGNED TO MAINTAIN DRIVING SPEED GOING DOWN THE HILL (UP OR DOWN HILL FOR THAT MATTER). THE TACHOMETER INDICATES A SLOWING OF ENGINE RPM. AT HIGHER SPEEDS, THE SLOWING OF RPM DOES NOT FALL TOO LOW. HOWEVER, AT THE SLOWER SPEED AROUND 35MPH, THE RPM DROPS BELOW 500 RPM AND THE ENGINE STALLS. I LOSE POWER STEERING AND BREAKS. I HAVE A DIFFICULT TIME STEERING AND BREAKING. THIS IS A SAFETY PROBLEM ON A CURVE OR IF A RED LIGHT IS AHEAD. I CAN'T STEER THE CAR ON THE CURVE. I MAY NOT BE ABLE TO STOP THE CAR AT THE TRAFFIC LIGHT AND END UP IN AN INTERSECTION AND BE HIT BY VEHICLES WITH A GREEN LIGHT. I MAY HIT A CAR IN FRONT OF ME THAT HAS STOPPED AT A LIGHT OR STOP SIGN. I MAY NOT BE ABLE TO STOP FOR A PEDESTRIAN CROSSING AT THE INTERSECTION (WITH THE LIGHT). I MAY NOT BE ABLE TO AVOID A CHILD ... WHO DARTS INTO THE ROADWAY. THIS IS A PROBLEM FOR MANY OWNERS OF THE 2004 EXPLORER. THERE ARE MANY COMPLAINTS ABOUT IT ON THE WEB. IT IS A PROBLEM THAT HAS BEEN NOTED FOR YEARS. I COMPLAINED ABOUT IT TO DEALERS SEVERAL TIMES. DEALERS DISMISSED IT AS NOTHING CAN BE FOUND, REPLICATED OR JUST NOT A PROBLEM. IT IS TIME TO RECALLL THE VEHICLE TO FIX THIS SAFETY PROBLEM. THIS IS AN ONGOING PROBLEM. I TRY TO AVOID USING CRUISE CONTROL CONTROL AT THE 35MPH RANGE. IT SEEMS OK AT HIGHWAY SPEEDS. THE LAST OF MANY INSTANCES WAS IN NOVEMBER 2020. THE PROBLEM FIRST HAPPENED WHEN THERE ABOUT 30,000 MILES ON THE CAR.
Feb 09, 2021
I WAS DRIVING ON A HIGHWAY GOING 60MPG, OUT OF NO WHERE MY FORD EXPLORER STOPS MOVING AND DECREASES IN SPEED FAST. AT THAT SAME TIME A WRENCH SYMBOL POPPED UP ON MY DASH. I ALMOST GOT REAR ENDED DUE TO THE SPEED DROPPING SO FAST, I COULD NOT PULL OVER FAST ENOUGH. ONCE PULLED OVER, I TURNOFF MY FORD FOR A FEW MINUTES. AFTER A FEW MINUTES I STARTED IT BACK UP. THE WRENCH SYMBOL WAS GONE, I WAS ABLE TO THEN ACCELERATE AND GET TO THE CORRECT SPEED FOR THE SPEED LIMIT. ONCE I GOT HOME I STOPPED AT MY LOCAL SHOP AND THEY SCANNED THE COMPUTER TO SEE WHAT WAS GOING ON. I WAS TOLD THAT IT WAS MY THROTTLE BODY. I WAS NOT GIVING ANY CODES AND THE SHOP OWNER CLEARED THE CODES OUT OF THE SYSTEM. HE TOLD ME THAT IF IT COMES BACK HE DID SAY THAT IF IT COMES BACK I WOULD HAVE TO REPLACE MY THROTTLE BODY. THIS IS VERY DANGEROUS I KNOW THERE ARE RECALLS THAT ARE BEING PETITION ON OTHER FORD VEHICLES AND I HAVE READ MANY COMPLAINTS ON OTHER WEBSITES IN REGARDS TO THIS ISSUE FORD SHOULD REALLY REPLACE THESE BECAUSE THEY CAN CAUSE A VERY HAZARDOUS ACCIDENT WHEN IT THE THROTTLE BODY STOPS PERFORMING. I HOPE THIS CAN BE LOOKED INTO AND CORRECTED IN A REASONABLE AMOUNT OF TIME I KNOW THAT I AM NOT THE ONLY ONE WITH THIS ISSUE. THANK YOU
Feb 28, 2017
WHEN STARTING THE VEHICLE, ITS NOT WANTING TO RUN. THEN WHEN I START TO PULL OUT IT STALLS. I MEAN, U PUSH THE GAS PEDAL AND IT TAKES MAYBE FOUR SECONDS BEFORE ANYTHING HAPPENS, THEN THE TIRES SPIN IT JERKS FORWARD AND MY KIDS SCREAM. IT JERKS U BACK IN THE SEAT. OK, WE'RE ON THE ROAD, I DON'T KNOW IF ITS GOING TO RUN. ONE MINUTE ITS ACTING LIKE ITS GETTING ENOUGH FUEL. THE NEXTS ITS LIKE IT ISN'T. NOW THE SERVICE ENGINE LIGHT HAS COME ON. I CALL THE GUY WHO WORKS ON CARS, HE USE TO BE A HEAD MECHANIC FOR HAS HIS OWN SHOP NOW, HE AUTOMATICALLY TELLS ME ITS THE THROTTLE BODY AND SAYS IF I CANT FIND A USED ONE, U WONT LIKE BUYIN A NEW ONE. AN THE BAD THING IS U HAVE TO REPLACE THEM ABOUT EVERY 120000 MILES. NOW ISN'T THAT GREAT. THE AUTO PARTS STORE SAYS ABOUT $725 WILL TAKE CARE OF THE PART, WHAT ABOUT THE LABOR??? I BOUGHT THIS VEHICLE BECAUSE IT HAD A THIRD ROW SEAT. I HAVE THREE KIDS. I NEED IT TO BE SAFE, NOT A DEATH TRAP. FORD KNOWS IT HAS A PROBLEM, FIX IT!!! *TR
Sep 05, 2014
SEAT BELTS,STRUCTURE
3 complaints
THE LIFT GATE ON MY TRUCK IS CRACKING AND GETTING WORSE. TWO OF MY SEATBELTS ARE HARD TO GET OUT OF THE RETRACTOR AND THEY ARE SO TIGHT THAT THEY ARE UNCOMFORTABLE TO THE WEARER.
Jul 07, 2017
REAR LIFT GATE PLASTIC CRACKED THROUGH FORD LOGO WITH NO CONTACT. THIRD ROW SEATBELT STUCK AND HARD TO RELEASE.
Feb 27, 2014
TL*THE CONTACT OWNS A 2004 FORD EXPLORER SPORT. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED A CRACK NEAR THE EMBLEM IN THE CENTER OF REAR LIFTGATE. THE VEHICLE WAS TAKEN TO A BODY SHOP AND REPAIRED. THE CONTACT ALSO STATED THAT THE DRIVER AND FRONT PASSENGER SEAT BELTS DID NOT RETRACT AT TIMES. SHE HAD TO REPEATEDLY PULL THE SEAT BELTS SO THAT THEY WOULD RETRACT. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 70,000.
Oct 12, 2010
POWER TRAIN,UNKNOWN OR OTHER
3 complaints
WHEN DRIVING AND YOU THEN SHIFTING FROM DRIVE TO REVERSE IT GOES INTO REVERSE HARD. SOMETIMES IT EASES INTO GEAR AND OTHER TIMES IT IS VERY HARD. I THOUGHT WELL MAYBE IT WAS ME DID MY FOOT SLIP OFF BRAKE OR SOMETHING?? IT WASN'T THAT I MADE A VERY CONSCIOUS EFFORT TO MAKE SURE I DID IT CORRECTLY AND STILL HAD THE SAME PROBLEMS. I ALSO NOTICED THAT THE VEHICLE DOESN'T SHIFT FROM DRIVE TO PARK CORRECTLY KIND OF STOPS YOU BEFORE ENTERING PARK THEN WILL GO IN AFTER YOU WERE DENIED THE GEAR THE FIRST TIME. CURRENTLY STILL DEALING WITH THIS WAS HOPING THERE WAS A RECALL FOR EITHER ISSUE.
Nov 02, 2015
VEHICLE TRANSMISSION SLIPS WHEN CLIMBING ELEVATION. STARTS CLUNKING NOISE AND WON'T SHIFT. RPMS GO WAY UP AND VEHICLE STILL WILL NOT SHIFT. HARD TO GET VEHICLE INTO PARK ON THE GEAR SHIFTER. HAVE THOUGHT THE VEHICLE WAS IN PARK ONLY TO HAVE IT ROLL WHEN I TAKE MY FOOT OFF THE BRAKE. TOOK VEHICLE TO MECHANIC TODAY WHO SAYS A NEW TRANSMISSION IS NEEDED. APPX COST 3600.00 *TT
Oct 25, 2011
AS EVERYONE ELSE, I AM HAVE A LOT OF PROBLEMS WITH MY TRANSMISSION. IT SHIFTS VERY HARD AND JERKS WHEN PUT INTO REVERSE. ALSO HAVING ISSUES SHIFTING FROM 1ST TO 2ND AND 2ND TO 3RD. PROBLEM IS STEADILY GETTING WORSE. THIS MORNING THE O/D OFF LIGHT STARTED BLINKING. I KILLED THE CAR AND RESTARTED IT AND IT STOPPED. I DONT UNDERSTAND WHY THERE HAS NOT BEEN A RECALL ON THIS. FORD OBVIOUSLY KNOWS THAT THERE IS A PROBLEM. HOW COULD THEY NOT? I HAVE FOUND TONS OF MESSAGE BOARDS ON THE INTERNET WITH EVERYONE ELSE HAVING THE SAME PROBLEM.
Nov 22, 2010
ENGINE AND ENGINE COOLING,STRUCTURE
3 complaints
I WAS DRIVING DOWN THE STREET AND HEARD A NOISE. WE TURNED AROUND AND THE LIFTGATE HAD FALLEN OFF ITS ON HINGES AND WAS HANGING LOOSE ON BOTH SIDES. WE HAD TO HOLD IT ON AND DRIVE THE CAR BACK HOME. THE CAR HAS NOT BEEN DRIVEN SINCE THAT DATE IN 2010. FORD NEEDS TO BE RESPONSIBLE FOR THE 2004 MODEL AND ALL OF ITS DEFECTIVE PRODUCTS. THIS IS THE SECOND COMPLAINT THAT I HAVE FILED AGAINST FORD CONCERNING THIS CAR. THE FIRST WAS A #2 VALVE FALLING IN THE ENGINE AND CAUSING THE ENGINE TO BLOW UP. NHTSA PLEASE DO SOMETHING ABOUT FORD. SOMEONE HAS TO MAKE CAR MANUFACTURERS RESPONSIBLE TO THE CONSUMER. EVERY TIME THAT NHTSA IS CONTACTED NOTHING IS DONE UNTIL MILLIONS ARE NEGATIVELY AFFECTED. *TR
May 19, 2012
2004 FORD EXPLORER: ENGINE SEIZED FOR NO APPARENT OR OBVIOUS REASON AT 53,000 MILES. NOT REPAIRABLE. ALSO, REAR PLASTIC PANEL BENEATH WINDOW CRACKED. JUST READ THAT THIS IS A VERY COMMON OCCURRENCE. *TR
Feb 02, 2011
WHILE DRIVING SMOKE BEGAN COMING FROM THE ENGINE COMPARTMENT, THE ENGINE BOGGED DOWN AND THE ENGINE STALLED. *NM THE ENGINE RAN ROUGHLY AND SMOKE EMITTED FROM THE VEHICLE. SINCE THE REPAIR THE CONSUMER NOTICED A HISSING NOISE COMING FROM THE AIR CONDITIONER. AIR COMING THROUGH THE WINDSHIELD WAS THE REASON FOR THE NOISE COMING FROM THE AIR CONDITIONER. THE WINSHIELD WAS REMOVED AND RESEALED. *TC *JB
Nov 05, 2004
SUSPENSION,TIRES
3 complaints
TIRES CUPPING AND WHINE AT ABOUT 40 MPH AND UP. *TR
Nov 26, 2011
I OWN A 2004 FORD SPORT TRAC XLT WITH GOODYEAR WRANGLER RT/S TIRES (M+S P255/70R16). I HAVE THE TIRES ROTATED EVERY 3 TO 5 THOUSAND MILES. PROBLEM IS THE TIRES KEEP CUPPING OUT, WHICH CREATES A LESS SAFE DRIVING ENVIRONMENT AND CAUSES EXCESSIVE ROAD NOISE. I'VE BEEN TOLD BY THE LOCAL TIRE STORE THAT THIS IS A SYSTEMIC PROBLEM WITH THE VEHICLE AND BUYING NEW TIRES WILL NOT CORRECT IT. HOW SHOULD I PROCEED TO HAVE THIS ISSUE CORRECTED? NOTE, THE WHEELS ARE WITHIN ALIGNMENT SPECIFICATIONS. PLEASE ADVISE...THANKS. *JB
Jul 01, 2006
VEHICLE FRONT SUSPENSION ASSEMBLY WAS, ACCORDING TO FORD DEALER, DESIGNED SO POORLY THAT EXCESSIVE AND UNSAFE TIRE WEAR PATTERNS WERE TO BEE EXPECTED. SEVERAL OTHER CUSTOMERS WITH SAME COMPLAINTS WERE IN DEALER'S WAITING ROOM THE SAME DAY. I HAVE EXHAUSTED ALL AVENUES TO WORK WITH FORD, UP TO FORD DETROIT CUSTOMER SERVICE.*AK
Apr 18, 2005
SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROL
3 complaints
MY 2004 FORD EXPLORER CAUGHT ON FIRE TODAY. THE FIRE BEGAN UNDER THE HOOD. PER THE FIRE DEPARTMENT, THE FIRE STARTED AROUND THE CRUISE CONTROL AND BRAKE MASTER CYLINDER AREA. FORD DOES NOT HAVE A RECALL OUT FOR THIS YEAR MODEL, UNLIKE THE 2003 AND OLDER MODELS, BUT THIS IS DEFINITELY A MANUFACTURER PROBLEM. THE CAR WAS DRIVEN TO SEVERAL POINTS, DROP THE KIDS OF AT SCHOOL, ONE AT DAYCARE, AND A STOP FOR BREAKFAST. NOTHING WAS WRONG WITH OUR CAR. AFTER ARRIVING TO WORK, MY WIFE GOT A CALL THAT HER CAR WAS ON FIRE. THERE WERE NO SIGNS, MALFUNCTIONS THAT SOMETHING WAS WRONG WITH THE VEHICLE. REGULARLY SCHEDULED MAINTENANCE WERE ALWAYS PERFORMED. *TR
Oct 15, 2010
WHILE DRIVING VEHICLE SUDDENLY STARTED ACCELERATING UNCONTROLLABLY. DRIVER APPLIED THE BRAKES AND THE PEDAL WENT TO THE FLOOR. VEHICLE CONTINUED TO ACCELERATE EXCESSIVELY. WHILE MAKING A RIGHT TURN DRIVER HIT THE CURB AND FLIPPED FOUR TIMES LANDING UPSIDE DOWN IN A DITCH. DRIVER AND PASSENGER SUSTAINED INJURIES, AND WERE TRANSPORTED BY AN AMBULANCE TO A HOSPITAL. VEHICLE WAS TOWED AND TOTALED BY THE INSURANCE COMPANY. *AK
Mar 22, 2005
WHILE DRIVING 70 MPH CHECK ENGINE LIGHT CAME ON, THEN, MOMENTS LATER THE ENGINE REVVED UP AND DOWN, AND THE BRAKES FAILED, NOT ALLOWING THE VEHICLE TO STOP. DEALER STATED THE VEHICLE JUMPED TIMING. *AK
Mar 16, 2005
PARKING BRAKE
3 complaints
PARKING LEVER DOES NOT PROPERLY LINE UP. HOPE THAT THIS DOES NOT LEAD TO THE "ROLL AWAY" ISSUES. *TR
Dec 29, 2009
TL*THE CONTACT OWNS A 2004 FORD EXPLORER. WHILE THE CONTACT WAS SERVICING THE VEHICLE, HE OBSERVED THAT THE EMERGENCY BRAKE WAS DEFECTIVE. THERE WAS A BRAKE LINING DEFECT ON THE REAR DRIVER'S SIDE AND PASSENGER SIDE. THE FAILURES OCCURRED WITHOUT WARNING. ALL FOUR BRAKE ROTORS WERE REPLACED, BUT THE BRAKE LINE HAVE NOT YET BEEN REPLACED AT THIS TIME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE AND CURRENT MILEAGES WERE 60,000. UPDATED 04/15/09. *LJ WHILE CHANGING THE ROTORS ON THE VEHICLE, THE CONSUMER DISCOVERED THE LINING FOR THE PARKING BRAKE HAD SEPARATED FROM THE SHOES . UPDATED 04/16/09.*JB
Mar 06, 2009
DEAR NHTSA, BELOW IS MY ORIGINAL CONTACT TO FORD MOTOR CORP (FMC). I RECENTLY REPLACED THE BRAKES ON MY 2004 EXPLORER, BUT WHEN I PULLED THE REAR ROTORS, THE FRICTION MATERIAL FROM THE E-BRAKE SHOES FELL ON THE GROUND. THIS IS A SERIOUS SAFETY ISSUE! SUMMARY: FRICTION MATERIAL WAS NOT BONDED TO E-BRAKE SHOE. BASED ON THE EXTENSIVE CORROSION OF THE E-BRAKE SHOES AT TIME OF REPLACEMENT, THIS CONDITION HAS EXISTED FOR A LONG PERIOD OF TIME. FMC REQUESTED MORE INFORMATION, AND I COMPLIED. I HAVE PICTURES, BUT DO NOT KNOW HOW TO ATTACH THEM. I ALSO HAVE RESEARCHED THIS ISSUE IN MY AREA (S.E. MICHIGAN, AND IT IS COMMON BASED ON INPUT FROM A FORD DEALER AND ANOTHER SERVICE FACILITY) PLEASE LET ME KNOW HOW I CAN ATTACH PICS. *TR
Feb 20, 2009
SUSPENSION,POWER TRAIN
3 complaints
1. I HAVE HAD BAD VIBRATION AND A LOUD NOISE FROM THE REAR END OF MY 2004 FORD EXPLORER. THE VIBRATION HAS BEEN SO BAD IT HAS ACTUALLY BLOWN OUT 2 TIRES IN THE REAR WHILE I AM ON THE HIGHWAY. 2. REAR DIFFERENTIAL, IT HAPPENS ALL THE TIME, IT IS GOING TO CAUSE MY VEHICLE TO BREAK DOWN AND IF THAT HAPPENS THE VEHICLE IS NO GOOD TO ME BECAUSE OF THE COST TO FIX IT. 3. I HAVE BROUGHT IT TO THE FORD DEALERSHIP FOR THE PROBLEM AND THEY WANT TO CHARGE ME OVER A $1000 TO FIX IT WHEN THEY ARE AWARE OF THE PROBLEM WITH IT BECAUSE THERE HAS BEEN OVER 3 MORE CASES OTHER THAN ME THEY HAVE TOLD ME. *TR
May 28, 2008
1. I HAVE HAD BAD VIBRATION AND A LOUD NOISE FROM THE REAR END OF MY 2004 FORD EXPLORER. THE VIBRATION HAS BEEN SO BAD IT HAS ACTUALLY BLOWN OUT 2 TIRES IN THE REAR WHILE I AM ON THE HIGHWAY. 2. REAR DIFFERENTRAL, IT HAPPENS ALL THE TIME, IT IS GOING TO CAUSE MY VECHILE TO BREAK DOWN AND IF THAT HAPPENS THE VECHILE IS NO GOOD TO ME BECAUSE OF THE COST TO FIX IT. 3. I HAVE BROUGHT IT TO THE FORD DEALERSHIP FOR THE PROBLEM AND THEY WANT TO CHARGE ME OVER A $1000 TO FIX IT WHEN THEY ARE AWARE OF THE PROBLEM WITH IT BECAUSE THERE HAS BEEN OVER 3 MORE CASES OTHER THAN ME THEY HAVE TOLD ME. *TR
May 28, 2008
I PURCHASED A 2004 FORD EXPLORER SPORT TRACKER 11 MONTHES AGO. THE FIRST INCIDENT WAS THE SHOCKS TOWERS. SO, I THOUGHT. WHEN I BROUGHT IT INTO THE DEALERSHIP, THEY SAID IT WASN'T THE SHOCK TOWERS BUT THE SWAY BAR. THIS OCCURRED AROUND SEPTEMBER 2004.. THAN I BROUGHT IT INTO THE DEALERSHIP AGAIN BECAUSE THE TRANSMISSION WAS SLIPPING. I WAS TOLD THE TRANSMISSION WAS BROUGHT INTO THE SHOP. I ONLY HAVE 23,000 MILES ON THE TRUCK. WHEN I BOUGHT THIS TRUCK IT HAD 23 MILES ON IT WHEN IT BROUGHT IT. I HAVE PUT ALOT OF HIGHWAY MILES ON IT. BUT THE TRANSMISSION SHOULD NOT HAVE NEED TO BE REBUILT.*AK
Jan 07, 2005
SEATS
2 complaints
DURING NORMAL USE, USUALLY WHEN IN MOTION BUT FREQUENTLY WHEN THE VEHICLE IS NOT IN MOTION, THE DRIVERS SEAT SUDDENLY FLOPS BACKWARDS TO THE RECLINE POSITION. THIS HAS BEEN AN ISSUE SINCE THE TRUCK WAS ABOUT THREE YEARS OLD. I TOOK IT TO THE DEALER ONE TIME BUT THEY SAID THEY WOULD HAVE TO KEEP THE TRUCK; THAT DIDNT WORK FOR ME BECAUSE I WOULD HAVE NO TRANSPORTATION AND I ALWAYS HAVE TO GO TO WORK, THEN AND NOW. I SAW A RECALL ON THE 2010 FOR THIS AND FIGURED I WOULD LET YOU KNOW IT WAS FOR A LOT LONGER THAN THAT. IT MIGHT HELP EXPLAIN SOME DEAD PEOPLE IN SPORT TRACS. I CERTAINLY HAD SOME ANXIOUS MOMENTS AT TIMES IN THE 15 YEARS WITH MY TRUCK..IVE TRIED TO FIX IT SEVERAL TIMES WITH NO REAL SUCCESS, A NEW SEAT IS EXPENSIVE, USED SEATS ARE GOING TO DO THE SAME THING BUT SINCE MY SEAT HAS ALSO COLLAPSED I GUESS I NEED TO REPLACE IT.
Oct 08, 2019
ON 11/19/04 I ALMOST WAS INVOLVED ON AN ACCIDENT DUE TO THE FAILURE OF THE DRIVER BACK SEAT OF MY FORD EXPLORER 2000, 65,000 MILES VIN #[XXX]. I TOOK IT TO MY LOCAL FORD DEALER FOR REPAIR ON 11/22/04, AND I WAS NOTIFIED THAT IT WAS CAUSED BY A BROKEN BOLT AND THERE WAS A RECALL ON IT AND THEY DID THE REPAIR FREE OF COST. WHEN I SEATED ON THE REPAIRED SEAT I NOTICED THAT THE BACK SEAT IS NO LONGER PARALLEL TO THE STEERING WHEEL; IT IS APPROXIMATELY 2" TWISTED TO THE LEFT. IN ADDITION, WHEN I HOLD THE TOP OF THE BACK SEAT I CAN TILT IT FORWARD AND BACKWARD AND IT HAS ABOUT 6" OF PLAY. I BROUGHT THE PROBLEM TO THE ATTENTION OF FORD MOTOR CO. AND THEY SAY THAT THE PROBLEM IS NOT PART OF THE RECALL AND THEY WILL NOT REPAIR IT UNLESS I PAY FOR IT. THE FORD CO. SAYS THAT THE PROBLEM IS CAUSED BY A BROKEN TRACK AT THE BOTTOM OF THE SEAT. I BELIEVE THERE IS A FLAW IN THE MECHANISM SINCE A DRIVER SEAT SHOULD LAST MORE THAN 4 YEARS OR 65,000 MILES. THE SEAT IS UNSAFE AND ACTIONS TO CORRECT THE PROBLEM MUST BE TAKEN BEFORE SOMEONE DIES. I HOPE SOMEONE CAN HELP ME WITH THE SOLUTION OF THE PROBLEM AND CAN SAVE SOMEONE ELSE'S LIFE. I AM FORTUNATE TO BE ALIVE. SINCERELY,[XXX]. *NM UPDATED 07/04/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Nov 24, 2004
STEERING,SUSPENSION,POWER TRAIN
2 complaints
MY STEERING COLUMN BROKE RIGHT OFF! TRYING TO PUT IT IN DRIVE @99,735 MI. HAD TO TOW IT TO SHOP, AND REPLACE THE STEERING COLUMN. I SEE OTHER PEOPLE HAD THIS SAME PROBLEM. THERE SHOULD BE A RECALL FOR THIS!!! I ALSO HAD TO REPLACE THE TRANSMISSION @ 103,000 MILES IT WOULD SKIP 3RD GEAR. SEEMS EVERYONE ELSE HAS TO REPLACE THE TRANSMISSION. ALSO BACK BEARINGS!! WHAT A DISGRACE. RECALL THIS DISGRACEFUL WORKMANSHIP! NO HONOR!
Jun 20, 2019
I CURRENTLY OWN A 2004 FORD EXPLORER AND PURCHASED NEW IN 2005. HAVE HAD TO REPLACE, THE 2 FRONT HUBS 3 TIMES, THE RACK AND PINION STEERING AND THE TRANSMISSION SLIPS EXCESSIVELY. THIS VEHICLE IS DRIVEN BY MY WIFE TO SCHOOL AND HOME AND USED FOR TRANSPORTING MY FAMILY. I KEEP SEEING THE SAME PROBLEMS ONLINE BUT NO ACTION BY FORD. CAN YOU SAY PIECE OF JUNK? *TR
Sep 13, 2011
STEERING,VEHICLE SPEED CONTROL,ENGINE
2 complaints
IN 2004 FORD EXPLORER WITH V8, THE CRUISE CONTROL TURNS OFF ENGINE WHEN TRAVELING 35~45 MPH AND GOING DOWN A HILL OR DECLINE. THIS AFFECTS POWER STEERING AND BRAKES MAKING IT DIFFICULT TO CONTROL AND SLOW DOWN THE VEHICLE. THIS HAS HAPPENED REPEATEDLY FOR THE PAST 10 YEARS, SO I AM USED TO THIS DEFECT. MY WORKAROUND IS TO PUT THE VEHICLE IN NEUTRAL AND RESTART THE VEHICLE AND THEN CONTINUE.
Jun 01, 2018
THIS IS A COUNTY GOVT VEHICLE PURCHASED USED FROM A DEALER ABOUT 2 YEARS AGO. I HAD BEEN HIGHWAY DRIVING FOR ABOUT 3-4 HOURS AT SPEEDS BETWEEN 55-70 MPH. I MADE ONE BRIEF STOP DURING THAT TIME, AND WAS MOSTLY USING CRUISE CONTROL. JUST PRIOR TO THE INCIDENT, THE SPEED LIMIT DROPS FROM 70 TO 55, AND THEN TO 35 IN A RELATIVELY SHORT DISTANCE. I USED THE CRUISE CONTROL COAST TO REDUCE MY SPEED FROM 55 TO 35. THE 35 MPH SPEED STARTS ON A BRIDGE- THERE IS A SMALL INCLINE AND THEN A LITTLE LARGER DECLINE. AT ABOUT THE BASE OF THE BRIDGE, THE ENGINE SHUT OFF, I LOST STEERING AND COASTED TO A STOP. I DON'T RECALL IF I HAD BRAKING. I WAS WITH A PASSENGER; IT WAS NIGHT, AND THIS OCCURRED IN AN AREA THAT WAS NOT SAFE. I TRIED RESTARTING THE CAR, AND IT RESTARTED WITH NO PROBLEM. I DROVE TO A NEARBY GAS STATION. THE POWER STEERING FLUID WAS LOW, SO I FILLED THAT, RESTARTED, AND DROVE THE REMAINING 1 1/2 HRS WITH NO PROBLEMS. OTHER EMPLOYEES CONTINUED TO DRIVE OVER THE NEXT 2 1/2 MONTHS LOCALLY-VERY LITTLE HIGHWAY DRIVING, WITH NO ISSUES. ON FEBRUARY 21, I WAS RETURNING FROM A TRIP IN THIS VEHICLE FROM THE SAME AREA, WITH THE SAME CIRCUMSTANCES AS ABOVE. WHEN I WAS STILL ON THE BRIDGE WHERE THE SPEED DROPS TO 35, THE ENGINE SHUT OFF AGAIN. THIS TIME I WAS ALONE. THERE WAS A VEHICLE FOLLOWING VERY CLOSE BEHIND ME BUT FORTUNATELY I CONTINUED TO COAST AS THIS WAS ON THE DECLINE OF THE BRIDGE. I WAS ABLE TO STEER SLIGHTLY TO GET OFF THE HIGHWAY. THE CHECK GAUGES; CHECK ENGINE, AND BATTERY WARNING LIGHTS WERE ALL ON. THE CAR RESTARTED WITH NO PROBLEMS. I DROVE TO THE SAME GAS STATION; CHECKED THE GAUGES-ALL WERE NORMAL AND NO WARNING LIGHTS. I DROVE THE 1 1/2 HRS REMAINING WITH NO PROBLEMS. ON A WEB SEARCH, I FOUND MULTIPLE CASES OF VERY SIMILAR PROBLEMS ON EXPLORERS WITH NO RESOLUTION. I COULD FIND NO RECALLS ON THE VIN. THIS IS AN EXTREMELY DANGEROUS AND POTENTIALLY FATAL PROBLEM. *TR
Feb 22, 2014
STEERING,POWER TRAIN,ELECTRICAL SYSTEM
2 complaints
ALL FOUR SEALS WHERE LEAKING INCLUDING PINION SEALS. CLUNKING NOISE 40 TO 50MPH WHEN YOU LET GO OF THE GAS ,HOLDS BACK,HEATER GAUGE+MPH GAUGE DON'T WORK MOST.OF THE TIME.PAINT CHIPPING AWAY ALL OVER.REPLACED ALL SEALS 5 TIMES +YOKE CVHALF SHAFT. REPLACED FRONT DIFFERENTIAL STILL MAKING THE NOISE.POOR LIGHTING AT NIGHT.IT HAS A MISS FIRE GAVE IT A TUNEUP AND STILL IS DOING IT. RADIO VOLUME WON'T TURN DOWN IT GOES LOUDER WHEN TURNING DOWN.
Nov 23, 2017
AFTER STARTING VEHICLE AND MOVING SHIFT LEVER FROM PARK TO REVERSE - ROTATING SHIFT HANDLE MOUNT BROKE OFF- REQUIRED TOWING AND $1800 REPAIR COST. HAVE SEEN SIMILAR INSTANCES ON CONSUMER COMPLAINT BOARDS - FORD FAILS TO RECOGNIZE AS BEING A SAFETY MANUFACTURING DEFECT. *TR
Mar 17, 2012
POWER TRAIN,SERVICE BRAKES,ENGINE
2 complaints
TRANSMISSION FAILURE WITH OVERDRIVE LIGHT BLINKING .NO FIRST GEAR,SHIFTS HARD , SOMETIME IT WONT SHIFT WITHOUT LETTING OFF GAS .WITH CODESPO731,PO733,PO734,PO745 NEEDS TOTAL REBUILD THIS HAPPENED WHILE DRIVING DOWN THE ROAD AT 40 MILES A HOUR , ABS LIGHT IS ON . CODES SHOW WRONG LINE PRESSURE.ENGINE KNOCKING , TIMMING CHAIN ISSUES.
Nov 12, 2016
TRANSMISSION SHIFTS VERY HARD SO BAD THAT IT JERKS ME AND MY CHILDREN'S HEADS FORWARD WHEN IT HAPPENS. THIS OCCURS THE WORST WHEN GOING INTO REVERSE AND INTO 2ND AND 3RD GEARS. BRAKES LOCK UP/STICK AFTER BEING PRESSED FOR 3 SECONDS. *TR
Aug 23, 2012
STEERING,ELECTRICAL SYSTEM,ENGINE
2 complaints
COMPLETE ENGINE FAILURE WHILE DRIVING. SERVICE ENGINE SOON LIGHT APPEARED 2 DAYS PREVIOUS BUT DID NOT YET MAKE IT TO THE MECHANIC. COMPUTER READING SUGGESTED A SENSOR PROBLEM. ENGINE SHUT DOWN, LOST POWER STEERING AND ALL SYSTEMS. ENGINE RESTARTED BUT NOW IDLES ROUGH.
May 17, 2015
DRIVING DOWN THE ROAD AT 10:52 PM AND WITH NO WARNING THE ENTIRE TRUCK SHUT DOWN/OFF. ALL LIGHTS INSIDE AND OUT SHUT OFF, ENGINE SHUT OFF, NO POWER TO THE ENTIRE VEHICLE. COASTED TO A STOP, PUT IT IN PARK AND TURNED THE KEY OFF AND THEN BACK ON - THE TRUCK STARTED RIGHT UP WITH OUT A PROBLEM. *TR
Feb 05, 2015
STEERING,ELECTRICAL SYSTEM
2 complaints
MY VEHICLE BURNED THROUGH ANOTHER ALTERNATOR, EVERYTHING ON THE VEHICLE IS 100% FACTORY SO I DON'T KNOW WHAT IS CAUSING THAT. IMMEDIATELY AFTER I REPLACED THE ALTERNATOR FOR THE SECOND TIME IN 6 MONTHS, THE POWER STEERING HAS VANISHED. I CHECKED ALL THE BELTS MADE SURE EVERYTHING IS RUNNING PROPERLY AND IN THE CORRECT PLACE. THE POWER STEERING PUMP SEEMS TO BE PUMPING BUT NOT WORKING. *TR
Sep 11, 2014
PROBLEMS WITH THE STARTER AND WHEELS NOT RETURNING TO CENTER POSITION AFTER MAKING A TURN. (NAR) *PH *CB THERE WAS A POSSIBILITY THAT THE WRONG TYPE OF SWAY BAR HAD BEEN INSTALLED ON THE VEHICLE AT THE FACTORY. THE POWER STEERING UNIT WAS THE PROBLEM. THE PROBLEM STILL EXISTED. THE STEERING WHEEL DID NOT RETURN TO THE CENTER AFTER TURNING, ESPECIALLY WHEN TURNED TO THE RIGHT. THE CONSUMER WOULD HAVE TO PHYSICALLY BRING THE VEHICLE BACK TO THE CENTER, OR IT WOULD CONTINUE RUNNING OF THE ROAD. *SC *JB
Apr 15, 2004
VEHICLE SPEED CONTROL,SERVICE BRAKES
2 complaints
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE BRAKES FAILED. THE VEHICLE DID NOT STOP UNTIL AFTER REPEATED ATTEMPTS TO APPLY THE BRAKES. THE VEHICLE WAS RESTARTED AFTER SEVERAL MINUTES AND OPERATED NORMALLY FOR FIVE MILES. THE VEHICLE THEN ACCELERATED INDEPENDENTLY, REACHING SPEEDS OF UP TO 65 MPH BEFORE THE CONTACT WAS ABLE TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS AWAITING DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 124,000.
Sep 11, 2013
WHILE DRIVING, THE CRUISE CONTROL STOPPED WORKING AND CAR STALLED. AT THE SAME TIME THE ABS LIGHT COMES OFF AND ON. *TR
Jan 20, 2013
VISIBILITY,UNKNOWN OR OTHER
2 complaints
I HAVE A 2004 FORD EXPLORER, ABOUT A MONTH AGO I NOTICED THE PLASTIC HINGE FOR THE BACK TAILGATE GLASS WAS BREAKING OFF. AFTER VISITING SEVERAL FORD USED CAR LOTS, I SEEN SEVERAL EXPLORERS WITH THE BROKEN HINGE AND REALIZED THIS IS A VERY COMMON PROBLEM. I HAVE CONTACTED FORD AND EXPRESSED MY CONCERNS, BUT THEY ARE STANDING BY THEIR PRODUCT. I RECIEVED AN ESTIMATE OF $360 TO REPAIR THE HINGES, BUT BEING A SINGLE PARENT OF FOUR THERE IS NO WAY I COULD AFFORD TO HAVE THIS REPAIR DONE. I HOPE THAT FORD WILL STEP UP AND RECALL THIS ISSUE BUT NO LUCK YET. *TT
Oct 25, 2011
AUTOMATIC WINDOWS - REAR WINDOWS - MOTOR WENT OUT - REPLACED ONCE - DOING IT AGAIN, HAVE TO TAKE IT BACK IN. REAR AIR SYSTEM DOES NOT BLOW OUT HEAT. AGAIN, NEEDING TO TAKE IT IN AGAIN. HAD I NOT GOTTEN THE EXTENDED WARRANTY ON MY VEHICLE I WOULD BE WITHOUT REAR HEAT. *JB
Jan 17, 2007
FUEL SYSTEM, GASOLINE,STRUCTURE
2 complaints
1-"MILES TO E" HAVE ALWAYS REGISTERED AS DASHES AFTER A FILL UP SINCE 2004. DEALER SAYS NOTHING IS WRONG AND TO ADD GAS ADDITIVE (WHICH DOESN'T WORK) OR I CAN HAVE IT FIXED AT MY EXPENSE. DEALER HAS BEEN SOLD AND NEW DEALER NOW HAS "NO RECORD" OF MY PREVIOUS COMPLAINTS-- WHENEVER I HAD THE CAR IN FOR SERVICE I ASKED THEM TO CHECK IT. I SEE PLENTY OF OTHER COMPLAINTS FOR THIS SAME PROBLEM BUT FORD REFUSES TO FIX THIS AS WELL. 2-BACK HATCH BELOW WINDOW HAS CRACKED RECENTLY. HUSBAND HAD SAME VEHICLE DIFFERENT YEAR AND HIS CRACKED AS WELL. DEALER ACKNOWLEDGES MANY VEHICLES WITH SAME PROBLEM BUT SAYS THERE IS NO RECALL AND FORD WILL NOT FIX IT. I SEE THERE IS NOW A CLASS ACTION SUIT FOR THIS DEFECT. JUST WANTED TO GO "ON RECORD" AS ANOTHER UNHAPPY FORD OWNER (OF OVER 40 YRS).
Jun 12, 2011
ON THREE SEPARATE OCCASIONS MY FORD EXPLORER 4DOOR SPORT TRAC HAS STALLED, BECAUSE MY TEENAGE CHILDREN HAVE ACCIDENTALLY BUMPED/KICKED THE INERTIA CONTROL DEVICE FOR FUEL SHUT OFF WHILE THE VEHICLE WAS MOVING/DRIVING. THIS DEVICE HAS ITS OWN PUSH START BUTTON TO RESTART FUEL OPERATIONS ONCE THE VEHICLE STOPPED. I WAS ON THE BELTWAY 495 DOING 65 MPH THE LAST TIME IT HAPPENED. I HAD TO MAKE AN EMERGENCY PULL OFF AND ALMOST GOT HIT BY A TRACTOR TRAILER ON TWO OCCASIONS. ON 11-18-2005 THE DEALER FAILED TO COVER THIS DEVICE SAYING THERE WAS NOTHING WRONG WITH IT. HOWEVER THE TECHNICIAN STATED HE HAS SEEN SEVERAL CARS RETURNED FOR THE SAME THING. *NM
Nov 22, 2005
STRUCTURE,EQUIPMENT
2 complaints
WHILE REMOVING GROCERY BAGS FROM THE REAR OF MY 2004 FORD EXPLORER XLT, THE LEFT LIFTGATE HINGE SNAPPED AND THE WINDOW HALF OF THE REAR LIFTGATE DOOR CAME APART LEAVING THE LEFT SIDE OF THE DOOR STILL ATTACHED TO THE HYDRAULIC LIFTGATE BAR BUT OTHERWISE DANGLING AND UNSUPPORTED. THEN I COULD NOT SHUT THE DOOR SO WE PROPPED IT WITH PILLOWS TO EASE THE STRESS ON THE LEFT SIDE. I HAD PROBLEMS WITH THE LIFTGATE HYDRAULIC BAR COLLAPSING ON MY PRIOR FORD EXPLORER BUT THOSE REPAIRS WERE COVERED UNDER A RECALL. THIS MORNING FORD DENIED THERE WAS A RECALL FOR MY PRESENT VEHICLE AND REFUSED TO PROVIDE ANY INFORMATION ON PRIOR RECALLS INVOLVING THE SAME LIFTGATE APPARATUS FAILURE THAT OCCURRED TO MY 2004 MODEL. I CALLED THE FORD DEALER WHO SAID THEY WOULD HAVE TO CHARGE ME FOR TOWING TO BRING MY SUV FOR REPAIR THERE. MY LOCAL REPAIR SHOP THAT IS LESS THAN ONE MILE AWAY IS COMING TO PICK UP THE VEHICLE AND REPAIR IT. I THINK FORD HAS STILL NOT RESOLVE THESE LIFTGATE APPARATUS PROBLEMS AFTER ALL THESE YEARS OF BEING ON NOTICE OF THE STRUCTURAL PROBLEM AND EVEN HAVING PRIOR RECALLS FOR 2002-03 EXPLORERS!! I COULD HAVE BEEN SERIOUSLY INJURED HAD THE DOOR COLLAPSED ON ME. IT ALSO COULD HAVE CAUSED THE WINDOW TO SHATTER AND MY LIFTGATE GLASS DOOR FULLY BREAKS AWAY FROM THE CAR, IT WILL RESULT IN BODY DAMAGE TO THE REAR BUMPER. *TR
May 05, 2011
I TAKE VERY GOOD CARE OF MY 2004 FORD EXPLORER. WHEN I WAS HAND WASHING IT I NOTICED A CRACK IN MY BACK HATCH. *TR
Feb 19, 2009
ELECTRICAL SYSTEM,STRUCTURE
2 complaints
HELLO, I HAVE A 2004 FORD EXPLORER TRUCK WITH A CRACK ON THE BACK OF THE HATCH DOOR. I DON'T KNOW WHERE THIS CRACK CAME FROM. I CONTACTED THE FORD COMPANY ABOUT THIS ISSUE BUT SINCE MY VEHICLE IS NO LONGER UNDER WARRANTY THEY AREN'T WILLING TO HELP. I FIRST NOTICE THE CRACK ABOUT A YEAR AGO. WHEN I CONTACTED FORD TO FIND OUT IF THIS WAS A RECALL THEY SAID NO. RECENTLY I HAVE BEEN NOTICING THAT A LOT OF THE FORD EXPLORER TRUCKS I SEE ALL HAVE A CRACK ON THE SAME PORTION OF THE TRUCK. I SPOKE TO ANOTHER INDIVIDUAL WITH A FORD EXPLORER AND SHE DOESN'T KNOW WHERE THE CRACK ON THE BACK OF HER TRUCK CAME FROM EITHER. WE THINK THIS MAYBE A RECALL ISSUE. I JUST STARTED WRITING DOWN THE LICENSE PLATE NUMBERS OF THE VARIOUS EXPLORER TRUCKS I SEE WITH THE SAME OR SIMILAR CRACK ON THE BACK HATCH. ALTHOUGH I ONLY HAVE SIX TAG NUMBERS RIGHT NOW, I KNOW THAT THEIR ARE MANY MORE TRUCKS WITH THIS PROBLEM. I SEEN MORE TRUCKS BUT AT THE TIME I WASN'T DOCUMENTING THE LICENSE PLATE NUMBERS. THERE WAS ALSO A RECALL ON THE HATCH WINDOW IN 2003 FOR THE FORD EXPLORER TRUCK. IN 2007, I HAD THE SAME ISSUE AS THE 2003 RECALL ON MY 2004 VEHICLE BUT WAS TOLD I HAD TO PAY TO GET IT FIXED MYSELF BECAUSE THERE WASN'T A RECALL REPORTED FOR 2004. ALTHOUGH IT WAS A YEAR LATER. IT IS OBVIOUS THAT THE ISSUE WASN'T RESOLVED BECAUSE I HAD THE SAME PROBLEM. THERE IS ALSO A BREAK LIGHT SWITCH PROBLEM. THIS ISSUE HAS YOUR BREAK LIGHTS RANDOMLY COMING ON ALTHOUGH THE VEHICLE IS TURNED OFF. WHICH DRAINS THE BATTERY AND CAUSES YOU TO HAVE TO GET THE BRAKE SWITCH FIXED AND A NEW BATTERY. PLEASE HELP ME. I HAD NO LUCK WITH THE FORD MOTOR COMPANY IN RESOLVING THESE ISSUES. *TR
Feb 27, 2011
I HAVE 2 ISSUES THAT I WOULD LIKE ADDRESSED. 1. I BELIEVE THAT I HAVE AN ELECTRICAL SHORT OR SOMETHING BECAUSE MY RADIO KEEPS GOING OUT ON THE DRIVERS SIDE. THIS HAS BEEN HAPPENING FOR ABOUT A YEAR OR SO NOW. NOT SURE HOW TO GO ABOUT CORRECTING THE ISSUE BECAUSE I DON'T KNOW IF IT IS COVERED UNDER WARRANTY OR NOT. 2. MY HATCHBACK HAS A CRACK IN IT AND I AM WONDERING IF IT IS ON RECALL TO BE REPLACED SINCE I SEE ALOT OF THE SAME CRACK ON OTHER EXPLORERS. *TR
Oct 06, 2008
FUEL SYSTEM, GASOLINE,VEHICLE SPEED CONTROL
2 complaints
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT WAS DRIVING APPROXIMATELY 5 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE TECHNICIAN REPLACED THE FUEL PUMP, THROTTLE BODY AND SEVERAL UNKNOWN SENSORS IN THE VEHICLE. THE FAILURE RECURRED AND THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN ADVISED THAT THEY WOULD PERFORM EXTENSIVE DIAGNOSTIC TESTING ON THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WOULD OCCUR INTERMITTENTLY IN COLD TEMPERATURES LESS THAN TWENTY DEGREES. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Jan 25, 2011
DT*: THE CONTACT STATED INTERMITTENTLY THE VEHICLE STALLS WHILE RELEASING THE ACCELERATOR PEDAL AT 20-4 0MPH. NO WARNING LIGHTS HAVE ILLUMINATED. AFTER STALLING THE VEHICLE WILL RESTART, SURGE AND STALL AGAIN. THE VEHICLE HAS BEEN TAKEN TO THE DEALERSHIP FOUR TIMES. THE LAST VISIT TO THE DEALERSHIP THE ELEMENT, FILTER, COMPLETE MODULE ENGINE, THE KEY WAS REPROGRAMMED AND THE COOL RETURN WAS REPLACED. THE NEXT TIME THE VEHICLE WAS DRIVEN AFTER THE REPAIRS WERE PERFORMED THE VEHICLE STALLED WHILE CROSSING A RAIL ROAD TRACK. THE VEHICLE HAS STALLED A TOTAL OF FIVE TIMES. IT WAS TOWED TO THE DEALERSHIP FOUR OF THE FIVE TIMES. THE MANUFACTURER HAS BEEN ALERTED. THE FUEL PUMP WAS REPLACED. UPDATED 05/02/06. *JB
Apr 07, 2006
ENGINE AND ENGINE COOLING,VEHICLE SPEED CONTROL
2 complaints
TL*THE CONTACT OWNS A 2004 FORD EXPLORER. WHILE DRIVING AT VARIOUS SPEEDS, THE ACCELERATOR PEDAL WOULD STICK AND CAUSE THE VEHICLE TO LURCH FORWARD AND SOMETIMES STALL. A TECHNICIAN STATED THAT THE THROTTLE SENSOR ASSEMBLY WAS THE CAUSE OF THE FAILURE. HE FURTHER STATED THAT THERE WERE ONLY FOUR PARTS IN THE UNITED STATES THAT WERE AVAILABLE FOR THE REPAIR. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 75,000 AND CURRENT MILEAGE WAS 75,200. UPDATED 0/01/09 *CN THE CONSUMER STATED THE VEHICLE HAS SINCE BEEN REPAIRED, HOWEVER IT TOOK A TOTAL OF 7 WEEKS, DUE TO ISSUES WITH PARTS. ALSO THE VEHICLE WOULD STALL AT TIMES. UPDATED 09/09/09*JB
Jul 22, 2009
2004 EXPLORER HAS STALLED SEVERAL TIMES WITHOUT ANY WARNING. RESTARTS FINE. SEEMS TO BE WITH CRUISE ON AND GOING DOWN HILL AT SPEEDS BETWEEN 30 AND 40. HAS BEEN TO DEALERSHIP 3 TIMES AND THEY SAY THEY CAN'T DUPLICATE. HAVE CALLED FORD THEY SAY TAKE TO DEALERSHP. SEE SEVERAL OF SAME COMPLAINTS ON YOUR SITE. VERY DANGEROUS. HAS HAPPENED NUMEROUS TIMES DON'T KNOW WHAT TO PUT FOR INCIDENT DATE. *JB
Feb 05, 2006
FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM
2 complaints
2004 FORD EXPLORER XLS, 41,000 MILES ON MULTIPLE OCCASIONS MY CAR HAS SHUT OFF, LOOSING POWER FOR THE BRAKES AND STEERING. IT USUALLY HAPPENS WHEN DECELERATING AT A STOPLIGHT, OR EVEN DECELERATING OFF THE HIGHWAY ONTO AN EXIT RAMP. IT HAS OCCURRED AT LEAST FOUR OF FIVE TIMES AND I'VE BEEN VERY LUCKY EACH TIME TO BE ABLE TO PULL OVER, PUT MY CAR IN NEUTRAL, AND RESTART IT. THE CAR HAS NO TROUBLE STARTING BACK UP. I'VE RESEARCHED ON THE INTERNET ABOUT THIS PROBLEM AND HAVE FOUND THAT MY EXPERIENCE IS NOT UNIQUE. THIS IS A VERY DANGEROUS SITUATION AND THE 2004 FORD EXPLORER CAN BE VERY UNSAFE IF THERE IS SOME SORT OF FAILURE. PLEASE HELP ME. *TR
Apr 20, 2009
I HAVE A 2004 FORD EXPLORER WITH 57,000 THAT STARTED STALLING WHILE DRIVING ABOUT 3 MONTH AGO. IT SHUTS OFF LIKE SOMEONE TURNED THE KEY. THE OCCURRENCE IS VERY RANDOM AND THERE IS NEVER ANYTHING COMMON BETWEEN OCCURRENCES EXCEPT IT TYPICALLY HAPPENS WHEN I AM BRAKING. IT'S AS IF IT'S RUNNING OUT OF GAS. IT TOOK ABOUT 10 MINUTES EACH TIME BEFORE IT WOULD RESTART. ALL 4 TIMES, EVEN THOUGH IT DIED LIKE THE KEY WAS TURNED OFF, IT ACTED LIKE IT WAS OUT OF GAS WHEN I WAS TRYING TO RESTART IT AND THEN ALL OF THE SUDDEN IT WOULD START LIKE NORMAL. SINCE THEN THE FOLLOWING HAS BEEN DONE: FUEL FILTER REPLACED, MAF SENSOR CLEANED AND THE IAC VALVE INSPECTED. THE SERVICE SHOP WHERE IT IS TAKEN SAYS THERE IS NEVER AN ERROR CODE IN THE SYSTEM WHEN I BRING IT IN. THE VEHICLE IS CURRENTLY UNSAFE TO DRIVE WITH THIS CONDITION. *TR
Mar 07, 2008
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM
2 complaints
TL*THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE JERKS AT ANY SPEED AND THEN STALLS. THE VEHICLE MUST BE PARKED ON THE SIDE OF THE ROAD IN ORDER TO RESTART. HE TOOK THE VEHICLE TO THE DEALER APPROXIMATELY EIGHT TIMES AND THEY WERE ABLE TO DUPLICATE THE FAILURE; HOWEVER, THE DIAGNOSTIC IS NOT PROVIDING A PROPER DTC ON WHAT NEEDS TO BE REPAIRED AND REPROGRAMMED. THE COMPUTER INDICATED WHAT PARTS NEEDED TO BE REPLACED, BUT ALL REPAIRS WAS UNSUCCESSFUL. THE CONTACT STATED THAT THE FAILURE WAS A BIG SAFETY HAZARD. THE FAILURE MILEAGE WAS 76,000 AND CURRENT MILEAGE WAS 81,000. UPDATED 2/23/09 *CN THE CONSUMER STATED HE LOST POWER ON THE VEHICLE. THE CONSUMER NO LONGER OWNS THE VEHICLE. UPDATED 02/25/09. *JB
Jan 27, 2009
TL*THE CONTACT OWNS A 2004 FORD EXPLORER. IN 2007, THE CONTACT STATED THAT THE INSTRUMENTAL PANEL LIGHTS CONSTANTLY FLASHED AND LOST POWER. THE DEALER REPLACED A HOSE, WHICH CORRECTED THE FAILURE FOR APPROXIMATELY TEN MONTHS. ON NOVEMBER 2, 2008, THE VEHICLE LOST POWER AND SHUT OFF. THE CONTACT HAD TO WAIT SEVERAL MINUTES TO RESTART THE VEHICLE. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 45,000 AND CURRENT MILEAGE WAS 55,000.
Nov 06, 2008
AIR BAGS,SEAT BELTS
2 complaints
APPROXIMATELY ONE YEAR AGO, WHILE MY VEHICLE WAS PARKED, AND RUNNING OUTSIDE OF MY HOME, I SHUT THE DRIVER SIDE DOOR, AND THE SIDE IMPACT AIRBAGS DEPLOYED. THE DRIVER SIDE DOOR WAS SHUT WITH NO MORE FORCE THAN NORMAL, HOWEVER I WAS LATER TOLD BY THE FORD SERVICE DEPT. THAT EVEN A SLAM SHOULD NOT HAVE CAUSED THIS DEPLOYMENT. I OPTED TO DRIVE THE VEHICLE, AND DID NOT GO TO FORD, HOWEVER NOW REALIZED I SHOULD HAVE, AS THE VEHICLE WAS THEN IN IT'S LAST MILES OF MY WARRANTY. I AM NOW CONCERNED THAT THE MULTIPLE PROBLEMS I HAVE HAD WITH MY DRIVER SIDE AND PASSENGER SIDE SEATBELTS MAY BE ASSOCIATED OR HAVE CAUSED THE DEFAULT OF MY SIDE AIRBAGS, AS THE DRIVER SEAT BELT WAS REPLACED APPROXIMATELY 3 TIMES JUST PRIOR TO THE AIRBAGS DEPLOYING. I AM VERY DISSATISFIED BY THE RESPONSE FORD PROVIDED, HOWEVER EVEN IF I HAD PLACED A COMPLAINT DURING THE WARRANTY PERIOD, ACCORDING TO OTHER FILED COMPLAINTS REGARDING THE SAME ISSUE WHICH I READ, IT MAY STILL HAVE NOT BEEN COVERED BY FORD. I AM JUST NOW CONTEMPLATING EITHER TRADING THE VEHICLE IN, OR REPLACING THE AIRBAG EQUIPMENT REQUIRED TO MEET SAFETY REGULATIONS, AS UP TO THIS POINT THE VEHICLE HAS BEEN OPERATIONAL WITHOUT REPLACEMENT, AFTER ALL, WITH MY MALFUNCTION AND OTHERS NOTED ON THE SITE, AND BY THE FORD SERVICE DEPT, I FEEL THEY ARE MORE A LIABILITY THAN A PROTECTIVE ELEMENT. IT IS A DISTURBING DAY, WHEN FORD DOES NOT STAND BEHIND IT'S SAFETY COMMITMENT, ESPECIALLY WHEN THERE WAS NO CAUSE , PRIOR ACCIDENT, OR IMPACT TO HAVE ACCOUNTED FOR THIS SUDDEN DEPLOYMENT. *TR
Apr 12, 2007
THE CONSUMER WAS INVOLVED IN A SINGLE VEHICLE ROLLOVER ACCIDENT IN HIS 2004 FORD EXPLORER LIMITED IN WHICH THE SEAT BELTS FAILED TO PROPERLY RESTRAIN HIM. THE AIR BAGS ALSO DID NOT DEPLOY. *CC THE SEAT BELTS HAD BEEN RECALLED AND FIXED PRIOR TO THE ACCIDENT. THE CONSUMER WAS NOT SERIOUSLY INJURED AND ONLY SUSTAINED MINOR SCRAPES. *NM
Jan 31, 2007
VISIBILITY,EQUIPMENT
2 complaints
CAR WAS PARKED IN A DRIVEWAY WITH REAR WINDOW TOWARDS GARAGE DOOR. THE BACK WINDOW OF THE CAR ALONG WITH A PIECE OF THE ACTUAL DOOR EXPLODED OFF. THE PIECE OF THE DOOR FLEW UP INTO THE AIR AND CAME CRASHING BACK DOWN ONTO THE CAR. THEIR WAS GLASS EVERYWHERE. HAD ANYONE BEEN FACING THE CAR IT COULD HAVE CAUSED SOME SERIOUS BODILY INJURY. OR HAD THE CAR BEEN IN MOTION ANYONE INSIDE THE CAR COULD HAVE BEEN HURT OR ANYONE DRIVING BEHIND COULD HAVE BEEN HURT.*AK
Oct 13, 2004
AIR CONDITIONER AND DEFROSTER ARE MOLDY, CAUSING ILLNESS. *AK
Jun 11, 2004
STEERING,SUSPENSION
2 complaints
WHEN DRIVING AT ANY SPEED VEHICLE VIBRATED CONSUMER CONTACTED WI DEALERSHIP ABOUT THIS ISSUE. *AK
May 20, 2004
4THE STEERING WHEEL STICKS INTERMITTENTLY WHEN IT'S TURNED TO THE LEFT OR RIGHT AND DOES NOT RETURN WITHOUT PULLING IT BACK. *PH THIS WAS A MAJOR PROBLEM WHEN PULLING OUT IN TRAFFIC OR GOING AROUND A SHARP BEND. THE VEHICLE HAD BEEN TO THE FORD DEALER THREE TIMES AND WAS TOLD THAT ALL THE NEW EXPLORERS WERE MADE THAT WAY AND THERE WAS NOTHING THEY COULD DO ABOUT IT. THERE WAS A BIG CLUNK AT TIMES WHEN BACKING UP AND TURNING TO THE RIGHT OR LEFT. THE RIDE WAS VERY BUMPY AND CAUSED THE OCCUPANTS TO BE THROWN FROM SIDE TO SIDE WHILE DRIVING. *SC
Mar 17, 2004
STRUCTURE,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
Back windows fell off track and windows fell down, cannot roll them up. AC and Heater broke and won't work at all. Fuel system is too lean. Transmission is going out Timing Chain and tensioners making loud knocking noise. Burning oil.
Apr 22, 2023
STEERING,ENGINE
1 complaint
On two incidents this week when steering wheel is cut to maximum left or right in tight parking lot and narrow road while making tight turns at legal speeds the engine (V8 4.6L) stalls. Brought to non-Ford mechanic for inspection(NYS ANNUAL) and passes but mechanic looked for a power steering pressure sending sensor or switch that is to give signal to EMC to increase idle to compensate for more power steer demands. Part is $35 at Partgeek but mechanics dont know where the harness the sending switch is located, if one exists or is it in power steering pump. Call Ford NADA! Call two local Ford dealers. One says dont work on cars 15 years old, other says go to liabary to get diagrams, Ford says obsolete parts in 10 years.Bummer! Husband ordered 8/10/20 New 2021 Bronco. Pushed into 2022 due to supply chain. Found out Bronco built at MAP same as Ranger, will not get stronger 10r80 transmission,but Explorer 10r60, 25% weaker ; and gets Explorer 2.3L EgoBoost non- Ranger improved 4×4 engine , although they say same transmission and improved engine as Ranger in ads. Ford Buit Tought? MY2022! PLEASE INVESTIGATE THIS HIGHWAY TRAFFIC SAFETY ISDUE. NO BRAKING NOR STEERING WHEN SENSON IN POWER STEERING STALLS 4.6L ENGINE. Cannot apply gas and brake to keep from stalling when making sharp turns. I am 75 years old and with COPD. Serpertine belt replace before incidents.
Nov 12, 2021
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,STRUCTURE
1 complaint
PLASTICE PARTS ARE DETERIORATING, DESOLVING IN FRONT INSIDE DRIVE SUN VISOR-LIGHTED VISOR BROKE OFF; CENTERL REAR A/C AND HEAT MOON ROOF LIGHT CONSOLE FALLS OFF-PLASTICE CLIPS DESOLVED AND WILL NOT FASTEN INTO ROOF ASSEMBLY, CAUSING BLOCKED EYESIGHT AND AT TIME ON RIGHT TURN HITTING HEAD OR EYES . THIS IS UNSAFE AND FORD MOTOR KNOWS OF COMPLAINST. PART ARE NOT AVAILBLE. THIS IS A HIGHWAY SAFETY ISSUE. THE MODEL WAS THE EDDIE BAUER TOP OF THE LINE $40,,835 CAR FMV $5000 ONLY 54000 MILES PRI LEVEL CODE 450240U74 SHIP WGT 4357
Jul 20, 2019
EXTERIOR LIGHTING
1 complaint
TL* THE CONTACT OWNS A 2004 FORD EXPEDITION. THE CONTACT STATED THAT THE BRAKE LAMPS, TURN SIGNALS, AND EMERGENCY FLASHERS FAILED TO OPERATE PROPERLY. THIS WAS A DISTRACTION TO THE CONTACT'S DRIVING BECAUSE HE COULD NOT NOTIFY OTHER DRIVERS OF THE VEHICLE'S MOVEMENTS. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC, BUT THEY DID NOT HAVE TIME TO DIAGNOSE THE VEHICLE. THE CONTACT CALLED A FORD CUSTOMER SERVICE LINE, BUT THEY DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 264,000.
Jul 02, 2019
STEERING,AIR BAGS,TRACTION CONTROL SYSTEM
1 complaint
TL* THE CONTACT OWNED A 2004 FORD EXPLORER SPORT TRAC. WHILE DRIVING 40 MPH IN INCLEMENT WEATHER AND ROAD CONDITIONS, THERE WAS A LOSS OF TRACTION AND STEERING ABILITY. THE VEHICLE SPUN OUT OF CONTROL, ROLLED OVER AT LEAST FIVE TIMES, AND CRASHED INTO A DITCH. THE SEAT BELT RESTRAINED THE DRIVER; HOWEVER, THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED EXTENSIVE BRUISING ON THE RIGHT SIDE OF THE BODY, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. MILLER MOTOR SALES INC (1196 MILWAUKEE AVE, BURLINGTON, WI 53105, (888) 449-0974) WAS NOTIFIED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS DESTROYED AND TOWED TO A YARD BY THE INSURANCE COMPANY. THE APPROXIMATE FAILURE MILEAGE WAS 204,000.
Mar 15, 2019
EXTERIOR LIGHTING,ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM
1 complaint
I AM HAVING ELECTRONICA ISSUES WITH MY 2004 FORD EXPLORER, THAT CONTROL LIGHTING AND SPEED OF MY VEHICLE. ALSO THE LEFT SIGNAL ARM THAT CONTROLS HIGH BEAMS, AND LIGHTING SNAPPED OFF WHILE I WAS ON THE FREEWAY ON AUGUST 5TH, 2018. THE ELECTRICAL PROBLEM STARTED IN JUNE 2018.
Aug 08, 2018
AIR BAGS,ENGINE
1 complaint
2004 FORD EXPLORER TRAVELING 40-45MPH ON A RURAL ROAD. DRIVER LOST CONTROL OF THE VEHICLE AT A "S" CURVE AND HIT AN UTILITY POLE WITH THE FRONT END. THE POLE WAS SNAPPED IN HALF. AIRBAGS DID NOT DEPLOY. DRIVER WAS THE ONLY PERSON IN THE VEHICLE. 35 LB DOG WAS ON THE PASSENGER SEAT. DRIVER WAS WEARING A SEAT BELT. DRIVER HIT HIS CHEST ON THE STEERING WHEEL BRUISING HIS LUNG. DRIVER ALSO HIT HIS HEAD ON THE WINDSHIELD CAUSING A LACERATION (APPROXIMATELY 1.5") DOWN TO HIS SKULL. DRIVER WAS TRANSFERRED VIA AMBULANCE TO THE NEAREST HOSPITAL AND ADMITTED FOR 48 HOURS. THE CANINE BROKE HER BACK AND HAD TO BE PUT DOWN THE FOLLOWING DAY.
Jul 19, 2017
SUSPENSION,POWER TRAIN,ENGINE
1 complaint
TRANSMISSION SHIFTS HARDER AND SHAKES THE ENTIRE SUV. WHEN I PRESS THE GAS AND GET TO ABOUT 35-40 IT WILL START KNOCKING REALLY BAD AND FEELS LIKE IT'S LOSING POWER. WHEN I STOP THE EXACT SAME THING HAPPENS WITH THE KNOCKING. I WAS GOING 35 AROUND A SLIGHT CURVE ON I-45 FREEWAY BY LITTLE YORK SHEPARD GULF BANK AREA TO BE EXACT AND THE SUV WAS DRIVING FINE. I WAS JUST GETTING ONTO THE FREEWAY AT THIS TIME. HINTS THE REASON I'M NOT GOING SO FACE. WHEN I STARTED PICKING UP SPEED THE TRANSMISSION JERKED SO HARD I FLEW INTO THE NEXT LANE. LUCKILY NO ONE WAS AROUND ME BUT IMAGE IF I WAS IN TRAFFIC AND THIS HAPPEN.
Jun 27, 2017
STEERING,UNKNOWN OR OTHER
1 complaint
THE CAR WAS RUNNING FINE AND NO WARNING LIGHT OF ANY KIND CAME ON. WE WENT TO GO START IT TODAY AND IT START UP FINE. WHEN WE TRIED TO PUT IT IN ALL THE GEARS AND PRESSING ON THE GAS IT DIDN'T DO A THING. I MEAN IT WON'T MOVE AT ALL.
Jun 23, 2017
POWER TRAIN,FUEL/PROPULSION SYSTEM
1 complaint
HAVE HAD 2 OF THESE 2004 FORD SPORT TRAC TRUCKS. ONE WHICH WAS FLIPPED ONTO MY DRIVER SIDE AND TOTALED IN AN ACCIDENT WHERE I WAS HIT DOING 25MPH DOWN A BACK ROAD WHITH A STOP SIGN INTERSECTION, NO AIRBAGS WENT OFF THE ONLY THING THAT SAVED ME WAS MY SEAT BELT FROM WORSE INJURES. MY CURRENT TRUCK WHICH HAS BEEN WELL MAINTAINED AND I STILL HAVE ALL RECEIPTS FOR OVER 5000 WORTH OF WORK DONE, RECENTLY WITH OVER A QUARTER TANK OF GAS TURNING LEFT WILL CUT OUT AND DIE COMPLETELY IN TRAFFIC WHICH HAS ALMOST CAUSE ME TO BE HIT A COUPLE TIMES WITH MY CHILD IN THE CAR. ALSO MY TRANSMISSIONS WENT OUT AND LOST GEARS AT LOW MILEAGE. I TOOK MY CURRENT TRUCK TO RICHARDS TRANSMISSION WHERE THEY TOLD ME THE FORD SPORT TRACK TRANSMISSION NORMALLY DOESN'T LAST PAST 50,000 MILES THAT FORD DID NOT MACHINE THE TRANSMISSION CORRECTLY WHICH IS A KNOWN PROBLEM IN THE FORD SPORT TRAC. BEFORE THE TRANSMISSION STARTED TO SLIP MY O/D WOULD KICK ON AND CAUSE SEVERE JERKING OUT OF FIRST GEAR BUT ONLY WHILE THE O/D WAS ON. I COULD NOT GET IT TO TURN OFF UNLESS I SHUT OFF THE ENGINE. I'VE HAD MY COOLANT AND TRANSMISSION FLUID MIX AND HAVE HAD TO REPLACE THE RADIATOR TWICE BECAUSE OF THIS ABOUT 3000 MILES BEFORE THE TRANSMISSION COMPLETELY LOST SECOND GEAR. I BELIEVE FORD SHOULD FIX THIS, I ENJOY MY TRUCK BUT COULD HAVE BEEN CRITICALLY INJURED A FEW TIMES DUE TO MALFUNCTIONING THAT FORD SHOULD FIX.
May 09, 2017
POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE
1 complaint
I HAVE ALREADY PUT A COMPLAINT IN ABOUT MY THROTTLE BODY ISSUE. THIS EVENING I WENT ABOUT A MILE AND A HALF, AND MY WRENCH LIGHT CAME ON AND MY TRUCK STARTED TO NOT TO BE ABLE TO MOVE. I PULLED OVER, TURNED IT OFF. WAITED A BIT AND RESTARTED IT. THIS TIME IT TOOK A BIT TO GET IT TO START UP. I THEN PROCEEDED TO GO BACK HOME BECAUSE OF HOW IT WAS ACTING A MILE AND A HALF AFTER DRIVING, NOT OFTEN TWO MINUTES LATER IT HAPPENS AGAIN, AND THE ENGINE STARTED CHUGGING, I COULDN'T MOVE, AND I ALMOST GOT REAR ENDED AGAIN! I THEN AGAIN TURNED IT OFF AND WAITED AND THEN STARTED THE TRUCK UP. IT TOOK SOMETIME ONCE AGAIN TO START. I FINALLY MADE IT BACK HOME IN TEARS. I WAS ABLE TO GET CODES OFF, SINCE I PICKED A UP A CODE RAFFIA FEW DAYS PRIOR. I GOT CODE P2104, P2111, AND P2112. THIS ISSUE NEEDS TO BE ADDRESSED. I WILL BE CALLING FORD TOMORROW!
Mar 05, 2017
STEERING,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. WHILE DRIVING 55 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE LOST POWER STEERING AND BRAKING, WHICH RESULTED IN A CRASH. ALL THE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. A POLICE REPORT WAS FILED. THERE WAS ONE INJURY THAT REQUIRED MEDICAL ATTENTION. THE CONTACT WAS TREATED FOR SECOND DEGREE BURNS. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Nov 07, 2016
AIR BAGS,STRUCTURE
1 complaint
SIGNIFICANT FRONT END IMPACT WITH NO AIRBAG DEPLOYMENT. VEHICLE WAS MOVING FORWARD AT THE TIME OF THE ACCIDENT ON A CITY STREET.
Oct 11, 2016
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE
1 complaint
WHILE DRIVING DOWN THE STREET I ACTIVATED THE CRUISE CONTROL FEATURE, BUT WHEN I DEEXCELLERATED USING THE THE STEERING WHEEL CRUISE CONTROL BUTTONS DOWN TO A SPEED BELOW 40, THE ENGINE SHUT OFF AND POWER STEERING OFF, WHILE I WAS STILL IN MOTION ON THE STREET. I HAD TO PUT THE VEHICLE INTO PARK AND CRANK UP AGAIN (WHICH ALMOST DIDN'T CRANK BACK UP), TO GET BACK RUNNING. THIS IS THE FIRST TIME USING MY CRUISE CONTROL FEATURE AND HAVE READ OTHER HORROR STORIES OF THEIR FORD EXPLORER SHUTTING OFF MID DRIVE DUE TO USING THE DECEL BUTTON DURING CRUISE CONTROL. MUST BE RECALLED FOR HIGHWAY AND INTERSTATE SAFETY HAZARD IMMEDIATELY.
Aug 17, 2016
POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
WHEN DRIVING MY 2004 FORD EXPLORER STARTED MAKING A GRINDING AND HUMMING NOISE ON THE LEFT FRONT OF DRIVER SIDE TIRE AREA. ABS AND 4X4 HIGH LIGHTS CAME ON INSTRUMENT PANEL. TRUCK FELT LIKE IT WAS GOING INTO 4X4 MODE ON ITS OWN AND BRAKING FELT LIKE ABS SYSTEM FAILED. TOOK IT TO A FORD DEALERSHIP AND I WAS TOLD THAT BOTH FRONT WHEEL BEARINGS NEEDED TO BE REPLACED AT A COST OF $1053. SINCE THIS TRUCK USES SENSORS AND TRACTION CONTROL THE SENSOR ON THE LEFT DRIVER SIDE HAD GONE OUT CAUSING THIS FEATURE NO LONGER TO WORK. IT IS A GOOD THING THIS DID NOT RESULT IN AN ACCIDENT SINCE THE VEHICLE WAS GOING INTO 4X4 MODE ON IT'S OWN AND THE BRAKES ABS NO LONGER FUNCTIONED. JUST A QUICK SEARCH ONLINE WILL RESULT IN MANY FOUND ISSUES REGARDING THIS THAT FORD HAS NOT DONE A RECALL ON YET. WHAT IS IT GOING TO TAKE TO GET FORD TO STAND BEHIND THE SAFETY OF TRUCKS THEY SELL?
Jul 20, 2016
ELECTRICAL SYSTEM,ENGINE
1 complaint
THE THROTTLE WOULD NOT RESPOND AFTER STARTING. ELECTRONIC THROTTLE CONTROL AND ENGINE SERVICE WARNING LIGHTS LIT ON DASH. ENGINE WOULD NOT REV OVER 1000 RPM. HAD TO GET ELECTRONIC THROTTLE BODY REPLACED AT A COST OF $875 PLUS $65 TOWING. ELECTRONIC THROTTLE CONTROL FAILURE HAS BEEN COMMON FORDS GOING BACK TO 2002. FORD HAS REPLACED OVER 1.6 MILLION UNITS UNDER THEIR CONSUMER SATISFACTION PROGRAM. HOWEVER, THERE WAS NO RECALL. CALLED FORD, AND WAS ASSIGNED A CASE #, HOWEVER, FORD WOULD NOT ASSIST WITH PAYMENT. VEHICLE OUT OF WARRANTY. 31,155 ACTUAL MILEAGE
Jun 08, 2016
EXTERIOR LIGHTING,SEAT BELTS,UNKNOWN OR OTHER
1 complaint
TRANSMISSION WENT OUT AT APPROX 93,000 MILES, HEAT WENT OUT AROUND 85,000 MILES, SEAT BELTS HAVE BEEN REPLACED ONCE UNDER WARRANTY AND AGAIN DON'T WORK, ELECTRIC SEAT DOESN'T WORK, MISC. OTHER THINGS
Mar 02, 2016
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
MY SUV SHUTS OFF, AT FULL SPEED!!! I'VE BEEN IN CONTACT WITH FORD'S CORPORATE OFFICE, DEALERSHIPS AND OTHER MECHANICS..... IT IS AN ISSUE THAT TENS OF THOUSANDS OF FORD EXPLORER OWNERS HAVE HAD. THERE ARE THOUSANDS OF COMPLAINTS ONLINE! IT IS SO COMMON THAT MECHANICS KNOW WHAT YOU'RE TALKING ABOUT, BEFORE YOU FINISH A DESCRIPTION OF THE PROBLEM. IT'S ALSOI COMMON FOR INDIVIDUALS TO REPLACE MOTORS AND CONTINUE TO HAVE THEIR VEHICLES SHUT OFF ON THEM, AT FULL SPEED!!!. I AM AFRAID FOR MY CHILD'S SAFETY, AS WELL AS MY OWN.
Jul 31, 2015
SUSPENSION,STRUCTURE
1 complaint
TL* THE CONTACT OWNS A 2004 FORD EXPLORER SPORT TRAC. AFTER INSPECTING THE VEHICLE, THE CONTACT DISCOVERED THAT THE FRAME WAS RUSTED AND PARTS WERE FRACTURED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRAME AND THE FRONT AND REAR MOTOR MOUNTS WERE RUSTED AND NEEDED BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED WITH THE FRONT END MOTOR MOUNT. WHILE DRIVING APPROXIMATELY 40 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE DRIVER AND PASSENGER SIDE PINION, BARONS, AND SEALS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 78,000. MA 10/23/15 *CN
Jul 30, 2015
POWER TRAIN,SEATS,UNKNOWN OR OTHER
1 complaint
OVERDRIVE LIGHT STARTING BLINKING CAR STARTED SHIFTING REALLY HARD AND JERKING. THIS IS A KNOWN ISSUE WITH FORD EXPLORERS AND NEED TO BE RECALLED. I DONT HAVE ANOTHER VEHICLEBI REALLY NEED HELP PLEASE
Jul 29, 2015
WHEELS,SERVICE BRAKES,ENGINE
1 complaint
CAR STARTS BUT WILL GO FORWARD WHEN SHIFTED IN REVERSE. TURNED THE CAR OFF THEN BACK ON, BUT WHEN I WOULD PUT THE CAR BACK IN REVERSE OR DRIVE, IT STALLED OUT. HAD IT TOWED AND THEN IT WAS FINE AFTER THAT. NOW ITS ABOUT 6 MONTHS LATER, NOW MY ORANGE WRENCH LIGHT POPS UP AND CRUISE CONTROL SHUTS OFF AT 65MPH. THEN IT JERKS A COUPLE TIMES. HAVE HAD IT CHECKED AND CAME BACK WITH 14 CODES MAINLY FOR TRANSMISSION.
May 24, 2015
EXTERIOR LIGHTING,STRUCTURE
1 complaint
MY REAR HATCH IN THE BACK OF MY EXPLORER HAS A CRACK IN IT. WHICH I THINK HAS CAUSED THE BACK WINDOW TO SHIFT WHICH IN TURN HAS CAUSED MY DOOR AJAR LIGHT TO FLASH WHILE THE DOOR CHIMES GO OFF AND THE INTERIOR FLICKER WHILE YOU ARE DRIVING DOWN THE ROAD BUT THERE ARE NO DOORS OPEN . THE LIGHTS FLICKERING MAKE IT HARD TO DRIVE IN THE NIGHT. I THINK FORD SHOULD FIX THIS PROBLEM FOR EVERYONE. *TR
May 05, 2015
POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
I'VE HAVE MY VEHICLE FOR 10 YEARS. PAID THE DEALERSHIP $450 TO HAVE A WARRANTY FOR THE POWER TRAIN AND WHEN I WENT TO THE DEALERSHIP FOR THEM TO FIX IT THEY WOULDN'T. I FIND OUT THAT MY MAJOR ISSUES ARE THE MECHANICAL DIFFERENTIAL. STILL HAVING THE THIS ISSUE TO THIS DAY AND CAN NEVER HAVE MY TRANSMISSION CLEANED OR FLUSHED BECAUSE OF THAT. ALSO, MY FUEL SYSTEM GETS CLOGGED A LOT AND GAS MILEAGE IS HORRIBLE. ALSO, MY ANTIFREEZE LEAKS AFTER I PAID MONEY TO HAVE THE CRACKED SEAL FIXED. THIS IS JUST SCRATCHING THE SURFACE. I HAVE MANY THINGS WRONG WITH MY VEHICLE I FEEL SHOULD BE COVERED BY THE MANUFACTURER BUT I WOULD LIKE TO KNOW WHAT DEFECTS ARE OUT THERE FOR MY VEHICLE. *JS
Feb 25, 2015
ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT THE SERVICE ENGINE AND THE BATTERY WARNING LIGHTS ILLUMINATED. THE CONTACT ALSO STATED THAT THE VEHICLE JERKED AND MADE A LOUD NOISE. THE VEHICLE WAS TAKEN TO A DEALER WHO REPLACED THE FRONT DRIVER SIDE HUB AND WHEEL BEARING, THE REAR SPRINGS, THE THREE PASSENGER GEAR CALIPERS, FOUR REAR DRIVER SIDE CALIPERS, THE BATTERY, FIVE REAR BRAKE PADS, AND SIX REAR ROTORS PLUS AN OIL CHANGE. THREE WEEKS AFTER THE REPAIRS, THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, THE BRAKE PEDAL HESITATED TO RESPOND. THE VEHICLE WAS TOWED BACK TO THE DEALER, WHO DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,817.
Jan 20, 2015
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
1 complaint
I WAS AT A STOPLIGHT AND WHEN THE LIGHT TURNED GREEN MY CAR WOULD NOT MOVE. THE CAR WAS IN DRIVE AND IT WOULD JUST REV. THE CARS BEHIND ME STARTED HONKING. I PUT IT IN THE LOWER GEARS AND FINALLY STARTED MOVING FORWARD AND DROVE IT TO THE DEALERSHIP. AS I WAS DRIVING TO THE DEALERSHIP IN THE LOWER GEARS THE CAR SHIFTED OUT OF GEAR WHILE IN TRAFFIC, I PUT IT IN NEUTRAL AND BACK INTO 3 AND IT STARTED MOVING FORWARD AGAIN. THIS IS VERY DANGEROUS SINCE THE CAR WILL JUST SHIFT IN AND OUT OF GEAR AND STOP MOVING FORWARD. AT THE DEALERSHIP THE CAR WOULD NOT MOVE WHILE IN DRIVE OR REVERSE. THEY TOLD ME THE TRANSMISSION NEEDS TO BE REPLACED AT A COST OF $4,200, THIS IS AFTER I JUST HAD THE THROTTLE BODY REPLACED TWO MONTHS AGO AT A COST OF $1,800. FORD NEED TO DO A RECALL IN THESE TRANSMISSIONS IT COULD LEAD TO AN ACCIDENT. *TR
Oct 09, 2014
SUSPENSION,FUEL SYSTEM, GASOLINE,POWER TRAIN,STRUCTURE,SERVICE BRAKES,ENGINE
1 complaint
EXACT DATES ARE VARIOUS , VEHICLE HAS 39000 MILES ON IT PRESENTLY , HAVE MULTIPLE VEHICLES , DRIVE OVER THE ROAD TRUCK DRIVER ... CHANGED BRAKES AND ROTORS TWICE , EMERGENCY BRAKE NOT WORKING , HAD FIXED , HAD TO HAVE EKG REPLACED AND SOME EXHAUST SENSOR , TIRES WORE OUT AT 29000 , EXHAUST SYSTEM REPLACED , BOTH BALL JOINTS REPLACED , PINION GEAR GASKET LEAKING FROM REAR END , BOTH CV JOINTS LEAKING , APPEARS RIGHT CV JOINT NEEDS REPLACING , GETS 14 MPG ( 4.0 LITER ) PAINT PEELING FROM ROOF FOR QUITE AWHILE NOW , RUSTING AROUND FUEL TANK DOOR , AS ALL ARE ...... VEHICLE HAS BEEN A NIGHTMARE , GETTING RID OF THIS AT 39000 MILES , FORD HAS A BETTER IDEA , BUY ANOTHER ONE ! *TR
Aug 25, 2014
SUSPENSION,TIRES,WHEELS
1 complaint
I HAD UNEVEN WEAR ON MY TIRES THAT WERE THE ORIGINAL TIRES FROM THE FACTORY. I BOUGHT THE CAR NEW FROM THE FORD DEALER. I WAS TOLD THAT THE TIRE SPECS AND BRAND WERE NOT THE IDEAL TYPE FOR THIS KIND OF VEHICLE. NO WARRANTY COVERAGE GIVEN. I DID BUY MICHELIN AT OWL AND THEY HAVE HELD UP TO PRESENT 2014 AT 106250 MILES. *TR
Aug 21, 2014
SUSPENSION,POWER TRAIN,VISIBILITY/WIPER
1 complaint
EVERY SINCE WE'VE FINANCED THIS LOUSY SUV 08/2012 WE'VE HAD A CLICKING NOISE FROM THE REAR AND STILL CANT FIGURED OUT WHAT THAT IS,BUT THE TRANSMISSION HAS BEEN SLIPPING AND SHIFTING HARD,WE HAVE REPLACE FRONT LEFT WHEEL BEARING AND ABS SENSOR JUST A FEW MONTHS AGO AND THE BEARING IS BAD AGAIN AND THE FRONT RIGHT WHEEL HAS A BAD BALL JOINT AND THE VISIBILITY THRU WINDSHIELD IS HORRIBLE,ALWAYS HAVE A HARD TIME SEEING, CNA ONLY SEE A FEW INCHES AHEAD!!! THIS CAR NEEDS SERIOUS RECALLS THE AIR CONDITIONER STOPPED WORKING IN LESS THEN A YR!!! AND WE BOUGHT THIS CAR WITH ONLY 68,506 MILES!! WE ALREADY SPEND OVER A GRAND FOR A FUEL PUMP!!! THIS CAR SUCKS!!! PLZ HELP WE STILL OWE THOUSANDS AND EVERYTIME WE BLINK AN EYE IT'S NOT SAFE TO DRIVE BECAUSE OF WHEEL PROBLEMS!!!! *TR
Aug 21, 2014
FUEL SYSTEM, GASOLINE,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2004 FORD EXPLORER SPORT TRAC. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE CAM SENSOR, CRANK SENSOR, AND THE FUEL PUMP NEEDED TO BE REPLACED. THE REPAIRS WERE COMPLETED BY THE CONTACT BUT THE FAILURE PERSISTENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATELY FAILURE MILEAGE WAS 90,000.
Aug 04, 2014
LATCHES/LOCKS/LINKAGES,VISIBILITY/WIPER
1 complaint
THE REAR WINDOW LATCH ON THE RIGHT SIDE FACING THE VEHICLE BROKE OFF AND NEARLY CAUSED THE RIGHT SIDE TO ALSO BREAK. I AM UNCERTAIN AS TO WHETHER OR NOT THE HYDRAULIC LIFT FOR THE WINDOW FAILED OR THE LATCH JUST BROKE. *TR
Jul 03, 2014
STRUCTURE,ENGINE
1 complaint
THE BACK HATCH WINDOW DOESN'T SEEM TO LINE UP WITH THE LATCH. THE BACK HATCH ALSO CRACKED RIGHT NEAR THE FORD LOGO. I HAVE SEEN MANY OF THE EXPLORERS THAT THIS HAS HAPPENED TO. ITS TIME FORD FIXES THIS DEFECT. ALSO WHILE DOING AROUND 60-65 MPH MY TIMING CHAINS BROKE, ALL 3 OF THEM AT THE SAME TIME. I COULD UNDERSTAND 1 MAYBE BUT ALL 3 ? THIS TO HAS TO BE A MANUFACTURER DEFECT. *TR
Jun 24, 2014
STEERING,POWER TRAIN,ENGINE
1 complaint
THIS IS THE SECOND FORD EXPLORER I HAVE OWNED AND BOTH OF THEM HAD THE SAME TRANSMISSION PROBLEMS. YET FORD HAS NO RECALL OR EVEN ANYTHING TO FIX THEM EXCEPT $3,000.00 TO A DEALER OUT OF YOU POCKET FOR THEIR MISTAKE. I GUESS SINCE NO ONE HAS BEEN PROVEN TO HAVE GOTTEN INJURED OR DIED DUE TO THIS ISSUE, THEN THERE WON'T BE A RECALL MADE ON IT. THIS IS TOTALLY UNSATISFACTORY FOR THE FORD MOTOR CO. BECAUSE THEY HAVE WORKERS THAT SCREW UP, THE CONSUMER ENDS UP FOOTING THE LARGE BILL OF REPAIRING IT. THERE IS A KNOWN PROBLEM WITH THE TRANSMISSIONS OF THESE EXPLORERS FROM 2000 - 2005 YET NO ONE SEEMS TO WANT TO ADDRESS IT. FORD MOTOR SHOULD BE ASHAMED OF PUTTING SUCH FAULTY VEHICLES OUT ON THE ROAD AND ENDANGERING ANOTHER HUMANS LIFE FOR THEIR PROFIT. THIS IS THE LAST TIME I WILL BUY AND FORD PRODUCT AND I WILL ENCOURAGE EVERYONE I KNOW NOT TO BUY FORD EITHER. I WONDER HOW FORD WOULD LIKE THE MEDIA EXPOSURE FOR THIS ISSUE. NO GOOD CUSTOMER SERVICE OR PRODUCT. *TR
Dec 02, 2013
POWER TRAIN,ELECTRICAL SYSTEM,STRUCTURE,ENGINE
1 complaint
ON THE BODY THE TAILGATE PANEL KEEPS CRACKING THIS MAKES MY TRUCK LOOK BAD COMPARED TO THE MONEY I PUT INTO IT. MY ENGINE OR TRANSMISSION ACTS AS IF SOMETHING IS WRONG IT IS NOT SHIFTING GEAR RIGHT. ON THE ELECTRICAL TIRE PRESSURE LIGHT KEEPS COMING ON AND IT ALSO KEEPS LEAKING WATER FROM SOMEWHERE. FORD NEEDS TO GO OUT OF BUSINESS FOR SELLING THESE PIECES OF JUNK. IT MAKES NO SENSE. *TT
Aug 28, 2013
POWER TRAIN,WHEELS
1 complaint
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE SHOOK. UPON INSPECTION, THE DRIVER NOTICED THAT THE REAR PASSENGER SIDE LUG NUTS HAD LOOSENED AND THE TIRE WAS ONLY BEING HELD IN PLACE BY ONE LUG NUT. THE CONTACT MENTIONED THAT THE FAILURE RECURRED ON THE REAR DRIVER SIDE TIRE BUT IN THIS OCCASION THE TIRE DETACHED WHILE DRIVING 70 MPH. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT INTO THIRD GEAR. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TRANSMISSION, STUDS, LOG NUTS, ROTORS, AND TIRES NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 124,000 AND THE CURRENT MILEAGE WAS 132,000. *TR
May 14, 2013
EXTERIOR LIGHTING,AIR BAGS,STRUCTURE
1 complaint
DRIVING 65 MPH, LOST CONTROL OF MY VEHICLE WHILE SWITCHING LANES TO AVOID A HIGH SPEED VEHICLE APPROACHING BEHIND ME. RAN IN TO A MEDIAN 2 TIMES BEFORE STOPPING FACED TRAFFIC HEAD ON. FORTUNATELY, I WASN'T CRITICALLY INJURED, BUT SERIOUS ENOUGH. NEITHER AIR BAG DEPLOYED!!!! I WOULD LIKE TO KNOW WHY NOT???? *TR
May 01, 2013
STEERING,SERVICE BRAKES,ENGINE
1 complaint
WHILE DRIVING, THE VEHICLE JUST SHUT OFF. I HAD NO CONTROL OF THE VEHICLE ONCE IT SHUT OFF, EXCEPT TO UTILIZE THE EMERGENCY BRAKE TO GET ME STOPPED. ONCE STOPPED, I PUT IT IN PARK AND IT STARTED UP FIRST TRY. NO CHECK ENGINE LIGHT CAME ON. SAME THING HAPPENS ON A REGULAR BASES. USUALLY HAPPENS WHILE BRAKING OR TURNING AT SPEEDS LOWER THAN 30MPH, THEN ENGINE JUST STALLS AND EVERYTHING TURNS OFF. THIS TO ME IS A MAJOR SAFETY CONCERN, BECAUSE WITHOUT TOTAL CONTROL OF THE VEHICLE AND VEHICLE LIGHTING AT NIGHT, IT COULD SERIOUSLY INJURE OR KILL SOMEONE. I HIGHLY RECOMMEND INVESTIGATING THIS FURTHER SO WE CAN ALL CONTINUE TO BE SAFE. THANKS! *TR
Apr 01, 2013
POWER TRAIN,SERVICE BRAKES,FUEL/PROPULSION SYSTEM
1 complaint
ON APRIL 6TH OF THIS YEAR I PURCHASED A 2004 FORD EXPLORER. THE NEXT DAY I TOOK THE CAR FOR CITY INSPECTION...IT PASSED. THE VERY NEXT DAY (SUNDAY) THE CHECK ENGINE LIGHT CAME ON. THE ABS LIGHT WOULD ALSO ILLUMINATE. I TOOK THE CAR TO AUTOZONE TO HAVE IT DIAGNOSED (EGR VALVE). ONLY THE CHECK ENGINE LIGHT COULD BE DIAGNOSED BECAUSE THE ABS LIGHT CAME ON AT RANDOM WHILE I WAS DRIVING. THE CAR WAS STILL UNDER THE 1000 MILE WARRANTY SO THE EGR VALVE WAS REPLACED AND A SPEED SENSOR BELIEVED TO BE THE PROBLEM WITH THE ABS LIGHT. I PURCHASED AN INDEPENDENT EXTENDED WARRANTY SO I WOULD BE COVERED FOR ANY SURPRISE EXPENSES. I HAD MY CHANCE TO USE IT IN JUST A FEW MONTHS LATER WHEN THE CAR RAN HOT. THE REPAIR WAS NOT COVERED. THIS HAPPENED IN JULY, JUST A FEW MONTHS AFTER BUYING THE CAR. EARLIER THIS MONTH (NOVEMBER 2012) THE SERVICE ENGINE LIGHT CAME ON AGAIN BUT IT DIDN'T STAY ON SO I COULDN'T GET IT DIAGNOSED. NO NEED TO HAVE IT DIAGNOSED BECAUSE THE BATTERY LIGHT CAME ON TOO. I TOOK IT TO AUTOZONE ONCE AGAIN AND THE BATTERY TESTED BAD. IT WOULDN'T START AT THE STORE. I BOUGHT THE BATTERY, IT WAS INSTALLED AND CHECKED AGAIN. THE ALTERNATOR SHOWED IT WASN'T CHARGING. I HAD TO HAVE THE ALTERNATOR REPLACED. WITH THE COLD WEATHER, I DISCOVERED THE DEFROST VENTS DON'T WORK. AIR ONLY BLOWS FROM FRONT VENTS. ON THE MORNING OF NOVEMBER 19TH, I WAS TAKING MY SON TO SCHOOL AND THE OVERDRIVE LIGHT STARTED FLASHING. IT HAPPENED AGAIN WHILE ON MY WAY HOME FROM WORK ON NOVEMBER 21ST. SO NOW I SUPPOSE I HAVE TRANSMISSION PROBLEMS. FORD NEEDS TO ANSWER FOR THEIR HORRIBLE ENGINEERING. *TR
Nov 22, 2012
SUSPENSION,SERVICE BRAKES, HYDRAULIC,POWER TRAIN,STRUCTURE,VEHICLE SPEED CONTROL,ENGINE
1 complaint
I PURCHASED A 2004 FORD EXPLORER IN JULY 0F 2011, AND TRADED IN MY 2001 OLDSMOBILE OF 5 YEARS. I ALSO PURCHASED THE 12 MONTH 12,000 MILE WARRANTY. BEFORE DRIVING IT OFF THE LOT I HAD THE DEALER FIX THE ABS SYSTEM BECAUSE THE LIGHT WAS ON. THERE IS A CRACK GOING DOWN THE BACK OF THE TRUNK BUT NOTHING ELSE WAS WRONG AT THE TIME SO I LEFT THE CRACK ALONE. IN APRIL OF 2012 I TOOK IT TO THE DEALERSHIP FOR A BELT, CHECK TRANS, SHOCKS, BALL JOINTS, AND A TICKING IN THE HEATER WHEN KNOB WAS TURNED TO HEAT (NOT COOL). I TOLD HIM TO JUST FIX WHAT WAS ON THE WARRANTY AND ALSO GIVE IT A OIL CHANGE. HE INFORMED ME THAT THE TRANS WAS FINE. AFTER GETTING THE CAR BACK MY HEAT WENT OUT AND I WAS TOLD BY A MECHANIC BUDDY THAT MY BRAKES, ROTTERS, EMERGENCY BRAKE PADS AND THE BACK TIRES WERE SHOT. SO I HAD HIM REPLACED THEM BECAUSE THIS WAS ALSO NOT COVERED ON WARRANTY. JUST LAST WEEK MY RPM STARTED JUMPING WITH MILES OVER 65.(NO LIGHTS WERE ON AT THE TIME)SO I TOOK IT TO 6 DIFFERENT PLACES GETTING ESTIMATES ON WHAT COULD BE WRONG. ALL SHOPS SAID THE SAME THING. "START WITH FUEL FILTER, OIL FILTERS AND OIL CHANGE". THE DAY AFTER I PAID FOR ALL THIS THE SERVICE ENGINE LIGHT CAME ON. (EGR VALVE CODE) THE MAN AT AUTO ZONE TOLD ME TO TAKE IT OFF AND CLEAN IT WITH SPRAY AND LET IT DRY BEFORE REPLACING. I TOOK IT TO A SHOP AND HAD THEM DO THIS. THE SAME DAY I PICKED UP THE CAR MY SERVICE ENGINE LIGHT CAME ON AGAIN, O/D LIGHT AND THE CAR WAS DRIVING LIKE I WAS HAULING A BUS AND JUMPING. I TOOK IT BACK THE NEXT DAY AND HE REPLACED THE EGR VALVE NEW SINCE THE SAME CODE WAS SHOWING UP. LATER THAT DAY AFTER GETTING IT BACK THE CAR STARTED DOING THE SAME THING AFTER DRIVING FOR 5 MILES THIS WAS FRIDAY 9/21/12. *TR
Sep 22, 2012
ENGINE AND ENGINE COOLING,ENGINE
1 complaint
2004 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO CRANKSHAFT PULLEY FAILURE *TGW THE CONSUMER STATED HE WAS UNABLE TO MOVE THE VEHICLE FROM THE ROAD AND HAD IT TOWED TO A REPAIR SHOP, BUT WAS UNABLE TO MAKE THE REPAIRS, DUE TO OTHER DAMAGE TO ONE OF THE COMPONENTS. THE VEHICLE WAS THEN TOWED TO THE DEALER, WHERE THEY INFORMED THE CONSUMER THE CRANKSHAFT PULLEY HAD FAILED, BROKE THE V-BELT, WHICH IN TURN HIT AND DAMAGED THE CRANKSHAFT POSITION SENSOR. *JB
Jun 20, 2012
SUSPENSION,POWER TRAIN,VISIBILITY
1 complaint
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT PLACED THE GEAR SHIFTER INTO REVERSE TO DRIVE AND NOTICED THAT THE TRANSMISSION WOULD HESITATE BEFORE ENGAGING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIANS REPLACED THE SOLENOID IN THE TRANSMISSION. AFTER THE REPAIRS WERE PERFORMED, THE CONTACT CONTINUED TO EXPERIENCE THE FAILURE. THERE WAS ALSO AN ABNORMAL GRINDING FROM THE REAR OF THE VEHICLE. THE DEALER REPLACED THE REAR END BEARING, THREE REAR AXLES, THE PINION BAR AND SEALS AND A SHAFT KIT WAS INSTALLED. THE DEALER ALSO ADVISED THAT THE FAILURE WAS CAUSED BY AN OVER TORQUE BY THE MANUFACTURER. IN ADDITION, THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE SUN VISOR JOINTS WERE FAILING SPORADICALLY AND CAUSING THE VISORS TO OBSTRUCT THE CONTACT'S VISION OF THE ROADWAY. THE SUN VISORS WERE NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 49,000.
Jun 16, 2011
SUSPENSION,WHEELS
1 complaint
WITHOUT WARNING MY REAR WHEEL HUB ASSEMBLY KEEP BRAKING. SUDDENLY THE VEHICLE STARTS TO SHIMMY AND PULL AND MAKE GRINDING NOISES AND THE WHEEL IS PRACTICALLY FALLING OFF BY THE TIME I GET HOME. THIS HAS HAPPENED TO ME 6 TIMES IN THE PAST YEAR! SO FAR I HAVE BEEN LUCKY AND MY WHEEL HASN'T FALLEN COMPLETELY OFF, ONLY BECAUSE I HAVE REPLACED THE REAR DIFFERENTIAL TWICE IN THE LAST 2 YEARS SO AS SOON AS I FEEL SOMETHING OUT OF THE ORDINARY I HAVE IT CHECKED! IT IS TERRIFYING WHEN IT HAPPENS, THE WHOLE WHEEL WOBBLES AND GOING SLOW ONLY MAKES IT SEEM WORSE. I'VE HAD TO REPLACE THE WHOLE HUB ASSEMBLY AT A COST OF $300.00 PLUS EACH TIME! *TR
Apr 05, 2011
ENGINE AND ENGINE COOLING,VISIBILITY,STRUCTURE,TIRES
1 complaint
I PURCHASED A 2004 FORD EXPLORER FROM A TOYOTA DEALERSHIP ON 1/28/11. THE CAR WAS A CERTIFIED / WARRANTED VEHICLE. I WAS ASSURED BY THE TOYOTA SALESMAN THAT ANY PROBLEM WITH THE CAR WOULD BE FIXED UNDER THE WARRANTY. SEVERAL PROBLEMS WHICH THE CAR HAS INCLUDE: MISMATCHED TIRES, INOPERABLE SUNROOF, LEAK IN THE DIFFERENTIAL SEAL & NOISE IN THE DIFFERENTIAL. I HAD THE CAR INSPECTED AT A FORD DEALERSHIP & WAS TOLD THESE PROBLEMS NEEDED REPAIR. THE TOYOTA DEALERSHIP HAS NOT RETURNED NUMEROUS PHONE CALLS, EMAILS & WHEN I BROUGHT THE CAR BACK TO THEM, I WAS TOLD ALL THESE REPAIRS HAD BEEN FIXED & LATER FOUND OUT THAT NOTHING WAS DONE. *TR
Feb 28, 2011
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY
1 complaint
TL*THE CONTACT OWNS A 2004 FORD EXPLORER. THE VEHICLE WAS EXPERIENCING AN INTERMITTENT FAILURE IN WHICH THE HEADLIGHTS, RADIO AND WINDOWS STOPPED FUNCTIONING WHILE DRIVING AT ANY SPEED. THE FAILURES PERSISTED FOR A DURATION OF APPROXIMATELY 1-5 MINUTES. DURING THE FAILURES, THE POWER DOOR LOCKS AND INSTRUMENT PANEL LIGHTING ALSO DID NOT FUNCTION. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURES DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 97,000 AND THE CURRENT MILEAGE WAS 98,000.
Feb 14, 2011
SUSPENSION,ELECTRICAL SYSTEM,INTERIOR LIGHTING,EQUIPMENT
1 complaint
I HAVE A 2004 FORD EXPLORER WHICH WHILE DRIVING LAST YEAR I WAS TOLD THAT MY HUB ASSEMBLY ON MY DRIVER'S SIDE WAS BAD AND THAT I NEEDED TO REPLACE IT. I REPLACED IT WITH A HUB ASSEMBLY FROM ADVANCE AUTO PARTS IN JAN 2010. I JUST HAD TO REPLACE THIS PART AGAIN IN DEC 2010. I LOST BREAKS. I ALSO HAVE A HORRIBLE JERKING WHEN I AM BACKING UP FROM A TIGHT SPOT AND THE WHEELS ARE TURNED SHARPLY. MY DOOR AJAR LIGHT AND ALL INTERIOR LIGHTS DO NOT GO OFF WHEN THE DOOR IS OPENED OR THE VEHICLE IS CRANKED UNLESS I TURN THE INTERIOR LIGHT SWITCH TO THE OFF POSITION AND BACK TO THE ON WHEN THE DOORS OPEN POSITION. I HAVE HAD THE ELECTRICAL ISSUE REVIEWED TWICE IN THE PAST. I HAVE HAD THE JERKING LOOKED AT WITH NO REASON GIVEN MORE THAN ONCE. I HAD MY VEHICLE INSPECTED ON NOV 30TH AND NOTHING WAS MENTIONED ABOUT THE TERRIBLE CONDITION THE HUB ASSEMBLY WAS IN NOR THE BEARINGS THAT A MOBILE MECHANIC SHOWED ME WERE TERRIBLY WORN. I AM REPLACING THEM SOON. IT SEEMS TO ME THAT FORD MUST KNOW ABOUT ALL OF THESE PROBLEMS AND IT SHOULD BE SOMETHING THAT THEY ARE WILLING TO HELP THE CONSUMER IN FIXING SINCE MOST FORD BUYERS ARE DIEHARD FORD OWNERS LIKE MYSELF. *TR
Dec 14, 2010
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,UNKNOWN OR OTHER
1 complaint
I BACKED SUV OUT OF GARAGE AND PUT IN PARK, GOT OUT OF VEHICLE WHILE STILL RUNNING (TO CLOSE GARAGE DOOR), CLOSED THE SUV DOOR, TURNED AROUND AND SAW THAT SUV WAS MOVING FORWARD INTO MY GARAGE. I OPENED THE SUV DOOR WHILE IT WAS MOVING AND JUMPED IN THE DRIVERS SEAT, PUSHED ON THE BRAKE AND SUV DID NOT STOP, I WAS LOOKING DOWN AT THE FLOOR TO SEE WHY SUV DID NOT STOP, PULLED UP MY FOOT AND PLACED IT BACK DOWN ON THE BRAKE. SUV STILL DID NOT STOP. IT THEN MADE A LOUD NOISE LIKE THE ENGINE WAS REEVING UP AND THEN THE SUV TOOK OFF FORWARD, RAN THROUGH THE BACK OF MY GARAGE, RAN THROUGH MY BACK YARD, RAN OVER A TREE IN THE YARD, RAN THROUGH MY BACK YARD FENCE AND MY NEIGHBOR'S FENCE AND CRASHED INTO THE BACK SIDE OF NEIGHBOR'S HOUSE. ALL WHILE THIS WAS OCCURRING, I WAS INSIDE OF THE VEHICLE WITH MY LEFT LEG STICKING OUT OF THE CAR (SINCE I JUMPED IN THE SUV IN A HURRY, I DIDN'T REALIZE THAT MY LEG WAS STILL OUT OF THE SUV), I CONTINUALLY ATTEMPTED TO STEP ON THE BRAKES (EACH TIME LIFTING MY FOOT UP SO THAT I COULD PLACE IT DIRECTLY ON THE BRAKE), THE ENGINE REEVED UP AGAIN WHILE GOING THROUGH THE YARD. THE ONLY THING THAT STOPPED THE SUV WAS THE TALL CONCRETE FOUNDATION OF MY NEIGHBOR'S HOUSE THAT IT RAN INTO. I JUMPED OUT OF THE SUV, FELL TO THE GROUND AND LAID THERE FOR A FEW SECONDS BEFORE I REALIZED THAT MY SUV WAS STILL RUNNING, THEN I JUMPED BACK INTO THE SUV AND TURNED THE IGNITION OFF.
Dec 01, 2010
SUSPENSION,SERVICE BRAKES, HYDRAULIC,FUEL SYSTEM, GASOLINE,STRUCTURE
1 complaint
WERE A FAMILY A FORD EXPLORER MY FAMILY HAS 4 OF THEM RANGING FROM THE YEARS 1996,99,2002,2004 AND EVERYONE OF THESE VEHICLES HAVE SERIOUS ISSUES. RANGING FROM ROTTING SUSPENSION PARTS,TO WHEEL BEARING ISSUES ON NEWER MODELS,ROTTING FUEL AND BRAKE LINES,THIS IS SUPPOSED TO BE AN AMERICAN MADE COMPANY THAT IS JEOPARDIZING THE LIVES OF AMERICAN AND CHILDREN WITH TOTAL DISREGARD OF HUMAN LIFE,BUT I BET YOU THE OWNERS OF FORD DON'T HAVE THESE ISSUES THEY PROBABLY DRIVES FOREIGN HAHA BUT SERIOUSLY SOMEONE WILL GET HURT BY THIS AND IT COSTING THOUSANDS OF DOLLARS OUT OF POCKET TO FIX AN ONGOING PROBLEM WITH THESE TRUCKS PLEASE DO A RECALL ITS SO UNFAIR AT THIS POINT. *TR
Nov 11, 2010
TRAILER HITCHES
1 complaint
2004 FORD EXPLORER, WAS EASTBOUND WHEN THE TONGUE OF THE TRAILER HE WAS PULLING BROKE OFF DUE TO RUST. THE TRAILER TRAVELED ACROSS ALL THREE LANES STRIKING THE CENTER WALL AND OVERTURNING. *BF (OHIO TRAFFIC CRASH REPORT #10-0447-90)*JB UPDATED 09/13/10*BF
Sep 01, 2010
VISIBILITY,LATCHES/LOCKS/LINKAGES
1 complaint
DEFECTIVE REAR WINDOW HINGES ON MY 2004 FORD EXPLORER. I RARELY USE THE WINDOW HATCH AND TODAY I AM SORRY I DID. WHILE OPENING THE REAR WINDOW IT FELL ON TO MY HEAD. THE BRACKETS ON THE WINDOW BROKE. I AM WAITING FOR MY MECH. TO HELP ME REMOVE THE WINDOW SO I CAN BRING IT INTO TO GET REPAIRED. I OWN A 2002 FORD EXPLORER AND IT HAD A RECALL FOR THE SAME THING. SO WHY NOT THE 2004, IT IS THE SAME HINGE. *TR
Aug 22, 2010
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING
1 complaint
WHEN DRIVING VEHICLE THE VEHICLE STALLS WHEN BRAKING. THIS FAILURE OCCURS ONLY WHEN THE VEHICLE IS AT 1/4 TANK OF GAS OR LESS. VEHICLE HAS BEEN TO FORD FOR REPAIR ON 3 OCCASIONS. THE HAVE REPLACED THE ABS SENSOR, THROTTLE BODY AND A FUEL INJECTION CLEANING WAS PERFORMED. NONE OF THIS HAS FIXED THE PROBLEM. DEC 4 2009 WAS THE FIRST OCCURRENCE AND HAS OCCURRED SEVERAL TIMES WITH THE LAST BEING TODAY 2-24-2010. *TR
Feb 24, 2010
WHEELS,TRACTION CONTROL SYSTEM
1 complaint
FIRST THE ABS LIGHT CAME ON. THEN A LOUD NOISE CAME FROM THE FRONT. AFTER THE AUTO SHOP CALLED AND INFORMED ME THAT IT WAS ALL WHEEL BEARING AND BACKING PLATES WENT BAD AND$1500.00 DOLLARS LATER I LOOKED INTO PROBLEMS ON LINE WITH FORD EXPLORERS I SEEN OVER 42 COMPLAINTS WITH THE SAME THING. THAT IS A LOT OF MONEY SEEING AS HOW IM STILL PAYING OF THE LOAN! *TR
Dec 08, 2009
SUSPENSION,POWER TRAIN,ELECTRICAL SYSTEM,STRUCTURE,VEHICLE SPEED CONTROL
1 complaint
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. WHEN HE ACTIVATED THE CRUISE CONTROL WHILE DRIVING, IT DEACTIVATED ITSELF WITHOUT WARNING. HE HAD TO RESTART THE VEHICLE TO RE-SET THE ERROR CODE. THE FAILURE OCCURRED INTERMITTENTLY, AND MOSTLY ON THE INTERSTATE. ALSO WHEN HE WOULD TURN ON THE TURN SIGNALS, THE AUTOMATIC WARNING SYSTEM WOULD MAKE AN ALARM NOISE AND BLINK UNTIL THE TURN SIGNAL WOULD CUT OFF. THE AUTOMATIC TRANSMISSION APPEARED TO LOSE FLUID, WHEN HE SHIFTED INTO REVERSE. HE HEARD A ROARING NOISE NEAR THE TIRE AREA. HE WAS TOLD BY THE DEALER THAT THE HUBS NEEDED TO BE REPLACED. LASTLY, THE AESTHETIC PIECE ON THE LOWER HALF OF THE HATCH-BACK HAD CRACKED AND SEPARATED FROM THE VEHICLE. HE TOOK THE VEHICLE BACK TO THE DEALERSHIP AND WAS ADVISED THAT THERE WAS AN ELECTRICAL FAILURE. NO REPAIRS WERE MADE. THE MANUFACTURER REFERRED HIM TO NHTSA. THE CURRENT MILEAGE WAS APPROXIMATELY 68,000. THE FAILURE MILEAGE WAS APPROXIMATELY 52,000.
Nov 05, 2009
AIR BAGS,TIRES
1 complaint
ON VACATION WE HAD A TIRE EXPLODE ON THE WAY HOME FROM VACATION TWO EXPLODED ON THE SAME SIDE WITHOUT WARNING WE ROLLED OUR FORD EXPLORER SPORT TRAC FOUR TIMES BEFORE STOPPING A DAY AFTER THE ACCIDENT WE INVESTIGATED THE TIRE AND FOUND THEY ALL WE BOUGHT NEW HAD 65,000 MILE WARRANTY WE ONLY USED HALF THAT AND FOUND THAT THEY WE ON RECALL FOR A YEAR PRIOR TO FIRESTONE SELLING THEM TO US. *TR
Jul 10, 2009
SUSPENSION,SERVICE BRAKES, HYDRAULIC,TIRES
1 complaint
EASTER SUNDAY, MY FAMILY WAS ON THEIR WAY BACK HOME ON THE FREEWAY. OUT OF NO WHERE THEY HEAR LOUD SNAPPING NOISES AND NEXT THING THEY KNEW THE REAR PASSENGER TIRE CAME OFF. THE CARS SKIDDING ON THE ROAD AND FINALLY COMES TO A STOP. LUCKILY FOR MY FAMILY THEY WALKED AWAY UNHARMED. THE CAR IS CURRENTLY AT MY HOME, WON'T TURN ON ANYMORE, THE WHEEL STUDS ARE ALL BROKEN OFF, THE ROTOR ALONG WITH THE REST OF THE ASSEMBLY IS DAMAGED. THE CAR IS A MESS AND NOW I'M TRYING TO FIGURE OUT HOW IM SUPPOSED TO DEAL WITH THE SITUATION. *TR
Apr 15, 2009
AIR BAGS,EQUIPMENT
1 complaint
ON APRIL 12, 2008 MY BOYFRIEND AND I SPENT THE MORNING AT HIS SISTERS HOUSE FOR EASTER. WE DROVE THE TRUCK TO HER HOUSE THAT MORNING AND EVEN MADE A STOP AT THE GROCERY STORE ON THE WAY WITH NO ISSUES. THAT EVENING AROUND 6 WE HAD RETURNED HOME FOR A WHILE AND DECIDED TO GO OUT AGAIN. THE TRUCK WAS PARKED IN THE DRIVEWAY WITH THE MOTOR RUNNING. MY BOYFRIEND WAS SITTING IN THE DRIVERS SEAT AND I WAS STANDING IN THE PASSENGER SIDE DOORWAY ABOUT TO GET INTO THE VEHICLE. WE WERE TALKING AND HE SHUT THE DRIVER SIDE DOOR, NORMALLY. WHEN HE DID SO THE SIDE AIRBAGS ON BOTH SIDES OF THE TRUCK DEPLOYED. HE WAS HIT IN THE FACE AND HAS SINCE HAD A BAD EARACHE AND HEADACHE. I WAS HIT IN MY LEFT ARM CAUSING BRUSH BURNS, SWOLLEN AND TENDERNESS AND BRUISING. WE WERE UNSURE OF HOW TO GET THE AIRBAGS TO SHRINK BACK SO IN AN ANGRY MOVE MY BOYFRIEND SIMPLY CUT THEM DOWN SO WE COULD STILL USE THE VEHICLE. I CONTACTED A FORD DEALERSHIP NEAR MY HOUSE AND WAS TOLD THAT THEY COULD LOOK AT THE VEHICLE BUT I HAD NO MORE WARRANTY AVAILABLE. I THEN CONTACTED FORD MOTOR COMPANY AND WAS TOLD THAT MY COMPLAINT WAS BEING SENT TO A REVIEW BOARD AND I WOULD HEAR FROM THEM IN WRITING IN 14 BUSINESS DAYS! AT THIS POINT NOTHING HAS BEEN DONE TO CORRECT THE FAILURE AND I AM VERY FRUSTRATED WITH THE LACK OF HELP I AM GETTING. *TR
Apr 13, 2009
POWER TRAIN,VISIBILITY
1 complaint
THE TRANSMISSION IS FAILING ON MY 2004 FORD EXPLORER. I HAVE BABIED IT FOR QUITE AWHILE BECAUSE WE ALREADY HAD PLENTY OF ELECTRICAL PROBLEMS WITH IT THAT HAD COST US A LOT OF MONEY AND WE REALLY HAVE NO IDEA WHERE TO GET THE MONEY TO FIX THIS PROBLEM. WE STILL OWE A LOT ON IT. WHEN IT FIRST STARTED, I SPOKE TO MY MECHANIC AND LOOKED ON THE INTERNET FOR A SOLUTION. IF YOU GOOGLE "2004 FORD EXPLORER TRANSMISSION", YOU WILL SEE A HUGE LIST OF PEOPLE WITH THE SAME PROBLEM. FORD HAS THE NERVE TO ASK FOR A BAILOUT WITH MY MONEY, BUT THEY WON'T STAND BEHIND THEIR LOUSY PRODUCT!!! THIS IS GOING TO COST ME AT LEAST $2500 TO FIX AND I THINK SINCE THEY HAVE BEEN AWARE OF THE PROBLEM FROM THE START, THEY SHOULD HAVE TO CORRECT IT BEFORE WE START HANDING THEM MONEY. THIS IS MORE THAN UNFAIR! FURTHER, THE PLASTIC PARTS ON THESE VEHICLES ARE CHEAP AND BREAK EASILY. ONE OF MY VISORS IS SUSPENDED FROM THE SUNROOF BY A PHONE EARPHONE CORD BECAUSE THE PLASTIC HINGE BROKE AND IT DANGLES IN YOUR WAY WHEN YOU ARE TRYING TO SEE OUT THE WINDSHIELD. PLEASE HELP!*TR
Feb 16, 2009
VEHICLE SPEED CONTROL,SERVICE BRAKES, ELECTRIC
1 complaint
I HAVE A 2004 EXPLORER LIMITED AND JUST TURNED 14,000 MILES AND MY ABS LIGHT COMES ON EVERY TIME I START THE CAR AND ACCELERATE. ALSO THE CRUISE STOPPED WORKING. FROM WHAT I HAVE READ IT SOUNDS LIKE THE ABS MODULE WHICH FORD HAS APPARENTLY BEEN AWARE OFF. NOT HAPPY!! I WOULD NOT EXPECT THIS SORT OF PROBLEM WITH ONLY 14,000 MILES. *TR
Oct 16, 2008
POWER TRAIN,STRUCTURE,VEHICLE SPEED CONTROL,EQUIPMENT
1 complaint
OF THE NUMEROUS ISSUES WITH THIS VEHICLE, THE WORST IS THE TRANSMISSION (40,000 MILES ). SAME OLD STORY. STARTED WITH CLUNKING AND HESITATION AND SURGING WHEN SHIFTING INTO REVERSE AND NOW IS 'CLUNKING' INTO GEARS 2 AND 3 DURING NORMAL DRIVING. THE REAR DRIVERS SIDE WINDOW MOTOR HAS BEEN REPLACED TWICE. THE REAR WINDOW PANEL HAS A VERTICAL CRACK TO THE LEFT OF THE FORD SYMBOL THAT JUST MYSTERIOUSLY OCCURRED EVEN THOUGH WE DON'T EVEN USE THE WINDOW. THE TRUCK STALLS WHEN THE CRUISE CONTROL IS APPLIED BELOW 45 MILES AN HOUR. MY WIFE AND I REALLY LOVED THIS TRUCK BUT LIKE MANY OTHERS WE HAVE BECOME EMBARRASSED BY OUR PURCHASE. IF THIS KIND OF FRAUD WERE TO OCCUR WITH ANY OTHER PRODUCT WE WOULD HAVE SOME SORT OF RECOURSE BUT NOT SURPRISINGLY THE MOTOR COMPANY'S SEEM TO ENJOY A CERTAIN LEVEL OF PROTECTION. THE 'BETTER BUSINESS BUREAU' WON'T EVEN LISTEN TO CAR COMPLAINTS. GIVEN THE SEVERE AND UBIQUITOUS NATURE OF THE COMPLAINTS ABOUT THIS VEHICLE IT COMES AS NO SURPRISE THAT NO REMEDIATIONS IS FORTH COMING FROM THIS ORGANIZATION, THE MANUFACTURER OR ANY OTHER. THE COST OF THESE VEHICLES IS A BURDEN TO SAY THE LEAST AND IS FINANCIALLY DEVASTATING TO THOSE OF US WHO PURCHASED THEM IN GOOD FAITH ONLY TO HAVE A 30,000 DOLLAR VEHICLE BECOME USELESS AND DANGEROUS BEFORE REACHING 50000 MILES. LIKE ALL THE OTHER 'VICTIMS' OF FRAUD, I AM WASTING YET MORE OF MY TIME BY COMPLAINING ABOUT IT. *TR
Sep 22, 2008
SUSPENSION,POWER TRAIN,ELECTRICAL SYSTEM,VISIBILITY
1 complaint
I HAVE HAD MANY, MANY PROBLEMS WITH MY 2004 FORD EXPLORER. PROBABLY THE MOST DANGEROUS ONE IS THE RECURRING FAILURE OF THE TRANSMISSION. THIS LAST TIME THAT THIS OCCURRED I WAS ON INTERSTATE-85, IN MORNING RUSH-HOUR TRAFFIC, AND ALL OF A SUDDEN MY RPM'S ARE FLYING TO THE RED DANGER AREA AND I HAVE NO ACCELERATION POWER AND AM LOSING SPEED. THERE IS AN 18-WHEELER ON MY REAR AND I CAN'T PICK UP SPEED! LUCKILY, I WAS APPROACHING AN EXIT AND MANAGED TO GET THE VEHICLE OFF OF THE INTERSTATE AND ONTO A LESS TRAVELED ROAD. THIS IS THE SECOND TIME THAT I HAVE ENDURED THIS SCENARIO. ONCE AGAIN THE SOLENOID IS GONE, WITH REPAIRS ESTIMATED AT $1255.00. I HAVE HAD THIS PROBLEM REPAIRED LESS THAN A YEAR AFTER PURCHASE. I HAVE HAD THIS PROBLEM REPAIRED AT 32,567 MILES, AND I NOW HAVE THIS PROBLEM AGAIN AT 76,725 MILES. I HAVE HAD THE CLUTCH PACK REPLACED AT 24,940 MILES AS WELL AS THE RING GEAR, PINION, AND ALL BEARINGS REPLACED AT 24,940 MILES. AT 35,558 MILES THE LOWER BALL JOINT HAD TO BE REPLACED. AT 64,335 I HAD TO HAVE THE PATS TRANSPONDER(SECURITY SYSTEM) REPLACED. IN SHORT I HAVE HAD THE TRANSMISSION REPAIRED THREE TIMES THE FRONT END REBUILT , THE BACK END REDONE. I HONESTLY CAN SAY I DO NOT FEEL VERY SAFE IN THIS VEHICLE, ESPECIALLY SINCE I HAVE TO USE THIS TO TRANSPORT MY CHILDREN. THESE PROBLEMS SEEM TO BE THE NORM FOR THIS PARTICULAR VEHICLE, AS I HAVE DONE RESEARCH ON THIS. I DON'T UNDERSTAND WHY FORD IS NOT MADE TO RESOLVE THESE ISSUES. I HAVE ALSO HAD TO HAVE MY HEATING AND AIR REPLACED. THIS OCCURRED IN THE WINTER OF 2007 AND WAS A SAFETY ISSUE, AS I COULD NOT DEFROST MY WINDOWS. *TR
Sep 10, 2008
ENGINE AND ENGINE COOLING,EQUIPMENT
1 complaint
TL*THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT THE AIR PRESSURE HOSE THAT CONNECTS TO THE AIR COMPRESSOR FAILED. AS A RESULT, THE AIR CONDITIONING SYSTEM BECAME INOPERATIVE. THE DEALER STATED THAT A NEW HOSE WOULD COST AT LEAST $400. THE VEHICLE HAS NOT BEEN REPAIRED. THE CONTACT IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE FAILURE MILEAGE WAS 56,000 AND CURRENT MILEAGE WAS 60,080. UPDATED 09/17/08. *LJ THE AIR CONDITIONERS HIGH PRESSURE HOSE FAILED TWICE. ONE FORM THE HOSE ON THE DRIVERS SIDE GOING TO THE RADIATOR. UPDATED 09/25/08. *JB
Aug 13, 2008
EQUIPMENT
1 complaint
MY 2004 FORD EXPLORER HAD TO HAVE THE COMPLETE REAR END FIXED. IT HAS ONLY 40,000 MILES AND SHOULD NEVER HAVE HAD TO REPAIR THIS PART OF A AUTOMOBILE. ESPECIALLY A 2004. THE REPAIR SHOP SAID THEY HAVE NEVER HAD TO REPAIR A REAR END AND THEY HAVE BEEN IN BUSINESS FOR 30 YEARS. THERE HAS TO BE SOMETHING WRONG THAT FORD DID TO MY VEHICLE TO HAVE THIS BREAK THIS SOON. IT COST ME OVER $1200 OF WHICH WE ARE ON A FIXED INCOME. WE HAD TO SELL THINGS, BORROW MONEY WITH INTEREST AND WITH MY HUSBAND SO VERY ILL THAT HIS MEDICINE FOR 7 PILLS EVERY THREE MONTHS IS OVER $700 A 3 MONTH. SOMEONE HAD TO MAKE A MISTAKE. I HAVE DRIVEN FORDS SINCE I STARTED DRIVE OVER SEVERAL YEARS AGO. MATTER OF FACT THE FIRST CAR I DROVE WAS THE FORD PUSH BUTTON. PLEASE FIND OUT IF THERE IS SOMEONE THAT CAN HELP US WITH THIS EXTREMELY HIGH REPAIR BILL. THIS CAR IS OUR ONLY TRANSPORTATION AND IS VERY WRONG FOR US TO HAVE TO PAY THIS MUCH FOR REPAIR FOR SUCH A NEW CAR. THANK YOU , NORMA GROTBERG *TR
Jul 16, 2008
FUEL SYSTEM, OTHER,STRUCTURE
1 complaint
MY GAS GAUGE ON MY 2004 FORD EXPLORER HAS FAILED ME MANY TIMES. I TOOK IT TO MY DEALERSHIP & THEY TOLD ME TO ADD SOME FUEL ADDITIVE TO MY GAS TANK & THIS WOULD CURE THE PROBLEM. WELL IT HAS NOT & MY WARRANTY IS OUT!!! I'M VERY CONCERNED FOR MY WIFE'S SAFETY IF SHE RUNS OUT OF GAS, SO WE HAVE TO KEEP A WRITTEN LOG AS TO THE MILEAGE BEFORE FILL-UP'S. I'M TOLD THE SENSOR IS BAD & WOULD COST CLOSE TO $1,000.00 TO REPAIR. I HAVE COMPLAINED TO FORD & THEY REFUSE TO REPAIR SINCE THE WARRANTY IS OUT. I HAVE ALSO COMPLAINED TO FORD ABOUT A BACK HATCH PANEL THAT HAS CRACKED FOR NO APPARENT REASON DIRECTLY UNDER THE EXTERIOR FORD EMBLEM & THEY WILL NOT REPAIR THIS SINCE IT IS OUT OF WARRANTY. THESE ARE BOTH FOR SURE MANUFACTURER DEFECTS, THAT FORD SHOULD BE MADE TO REPAIR AT THEIR COST. *TR
May 04, 2008
SERVICE BRAKES, HYDRAULIC,STRUCTURE,LATCHES/LOCKS/LINKAGES,EQUIPMENT
1 complaint
WHILE GOING TO OPEN THE REAR HATCH OF MY 2004 FORD EXPLORER, I NOTICED A CRACK IN THE HATCH DOOR FROM JUST BELOW THE WINDOW DOWN TO THE NEXT PANEL. WHEN I OPENED THE WINDOW ON THE HATCH DOOR, I NOTICED THAT THE LEFT HINGE THAT HOLDS THE GLASS IS COMING LOOSE. I AM UNABLE TO UTILIZE THE REAR CARGO AREA OF MY VEHICLE NOW FOR FEAR THAT THE LEFT HINGE WILL BREAK OFF RESULTING IN THE ENTIRE DOOR COMING OFF THE VEHICLE AND FALLING OR DROPPING ONTO ME OR ONE OF MY CHILDREN, CAUSING SEVERE PERSONAL INJURIES. THE MILEAGE ON MY VEHICLE IS APPROXIMATELY 70,000 MILES. NOTHING HAS BEEN DONE YET TO CORRECT THIS FAILURE BECAUSE AFTER READING OTHER PEOPLE'S EXPERIENCE WITH HAVING FORD REFUSE TO ACKNOWLEDGE THE PROBLEM AND THE GOVERNMENT THUS FAR REFUSING TO ISSUE A RECALL, MY HANDS ARE TIED. I DO NOT WANT TO PAY FOR THE REPAIR MYSELF BECAUSE I HAVE ALREADY BEEN BURNED BY FORD ON OTHER ISSUES RELATING TO THIS VEHICLE, I.E., THE ABS MODULE AND THE AIR CONDITIONING SYSTEM. *TR
Feb 13, 2008
VISIBILITY,STRUCTURE,ELECTRICAL SYSTEM
1 complaint
TL*THE CONTACT OWNS A 2004 FORD EXPLORER. THE VEHICLE WAS QUALITY CHECKED WITH A 115 POINT INSPECTION; HOWEVER, SHE WAS LATER NOTIFIED THAT THE VEHICLE WAS IN A MAJOR CRASH. THE DRIVER SIDE DOOR IS MISALIGNED. THE SUNROOF WAS REPLACED WITH TAPE. SHE DOESN'T KNOW IF THE VEHICLE IS EQUIPPED WITH AIR BAGS. THE WINDOWS HAVE CONDENSATION ON THE INSIDE OF THE VEHICLE. THE SPEEDOMETER DOES NOT REGISTER THE PROPER SPEED IN THE VEHICLE. THE APPROXIMATE SPEED CAN RANGE FROM 20 TO 50MPH. THE FUEL PUMP AND SENSORS WERE REPLACED. THE VEHICLE WAS PURCHASED MARCH 20, 2007. THE DEALER STATED THAT THE VEHICLE IS CURRENTLY OPERATING NORMALLY. THE DEALER HAS DIAGNOSED THE FAILURE ON SEVERAL OCCASIONS. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 23,000.
Jan 17, 2008
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
1 complaint
CRUISE CONTROL HAS FAILED AND NEEDED TO BE REPAIRED 3 TIMES IN THE PAST YEAR AND A HALF. THE DEALER TELLS ME THAT THE SWITCH IN THE STEERING WHEEL IS DEFECTIVE, BUT I DO NOT BELIEVE HIM. HOW CAN THE SAME SWITCH FAIL AND BE REPLACED 3 TIMES. IT IS SOMETHING DEEPER IN THE SYSTEM, HOWEVER CHANGING THE SWITCH OUT ALLEVIATES THE PROBLEM FOR A WHILE. NOW THAT THE TRUCK IS OUT OF WARRANTY, IT WILL BECOME A MAJOR HEADACHE. *CN
Jan 04, 2008
FUEL SYSTEM, GASOLINE,FUEL SYSTEM, OTHER,POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,WHEELS,SEATS
1 complaint
2004 FORD EXPLORER LIMITED-OWNED SUV FOR 38K BEEN IN SHOP REPEATEDLY-FROM MINOR TO MAJOR THINGS. SUV IS A $ 34,000 TURD. CURRENTLY NEEDING TO GO BACK TO SHOP FOR MULTIPLE REPAIRS. THE DAY OUR WARRANTY EXPIRES CAR IS GONE. *TR
Nov 08, 2007
ENGINE AND ENGINE COOLING,POWER TRAIN,STRUCTURE,VEHICLE SPEED CONTROL
1 complaint
TL*THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. SHE DEPRESSED THE ACCELERATOR PEDAL AND THE VEHICLE STARTED AND BEGAN TO VIBRATE. SHE THEN PLACED THE VEHICLE IN REVERSE AND HEARD A LOUD CLUNKING NOISE. SHE SMELLED A STRONG GAS ODOR INSIDE THE PASSENGER COMPARTMENT. THE CONTACT LOOKED IN HER REARVIEW MIRROR AND NOTICED A LARGE AMOUNT OF SMOKE COMING FROM THE EXHAUST SYSTEM. SHE PARKED THE VEHICLE AND HAD IT TOWED. SHE THEN NOTICED THAT ALL OF THE RADIATOR FLUID LEAKED OUT. THE MECHANIC STATED THAT THE VALVE FAILED AND DAMAGED THE ENTIRE ENGINE. THE MECHANIC ALSO STATED THAT THE ENGINE NEEDED TO BE REPLACED AND APPEARED TO BE A MANUFACTURER DEFECT. THE CURRENT AND FAILURE MILEAGES WERE 63,000. THE CONSUMER ALSO STATED HAD PROBLEMS PRIOR TO INCIDENT WITH SUN VISOR FALLING OFF, GEAR SHAFT WOULD NOT SHIFT INTO PARK, ENGINE SLUGGISH, AND WHILE USING CRUISE CONTROL VEHICLE WOULD JUST SHUT OFF. UPDATED 10/22/07 *TR
Sep 25, 2007
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,POWER TRAIN
1 complaint
MULTIPLE PROBLEMS WITH MY EXPLORER. WHEN SHIFTING INTO REVERSE CAR JOLTS WITH A CLUNKING NOISE. ABS LIGHT IS ON AND 4X4 HIGH LIGHT FLASHES. SERVICE ENGINE LIGHT ON BUT NO HOSE LEAKS CAN BE FOUND. WRENCH LIGHT COMES ON EVEN AFTER TPS REPLACEMENT SUGGESTED BY OBD-II. VERY UNHAPPY WITH THIS VEHICLE. I HAVE OWNED 7 FORDS, THIS IS THE WORST I HAVE OWNED. *TR
Jul 30, 2007
POWER TRAIN,VEHICLE SPEED CONTROL,SEATS
1 complaint
AUTO-TRANSMISSION HESITATES WHEN PUT INTO REVERSE THEN LUNGES ONCE TRANSMISSION IS ENGAGED. WHEN SHIFTING FROM REVERSE TO DRIVE THERE IS A LOUD CLUNKING SOUND. AUTOMATIC TRANSMISSION SHIFTS HARD SOMETIMES WHILE IN DRIVE. FORD SERVICE SAID THEY COULD NOT REPRODUCE AND FOUND NO PROBLEM. THIS BEGAN HAPPENING AT ABOUT 15,000 MILES. VEHICLE NOW HAS ALMOST 36,000 MILES AND PROBLEM HAS GOTTEN MUCH WORSE. ENGINE DIES WHEN TRAVELING LOW SPEEDS AND USING THE CRUISE CONTROL. EACH TIME I TRY TO USE THE CRUISE CONTROL WHEN TRAVELING 40 MPH OR LESS THE ENGINE DIES. THIS CREATES A VERY DANGEROUS SITUATION WHEN YOUR DRIVING ALONG THEN SUDDENLY YOU LOSE POWER TO THE STEERING AND BRAKES BECAUSE THE ENGINE HAS DIED! THE SEATS ARE ALSO PROBLEMATIC. THE 2 BACK SEATS FOLD DOWN. BOTH OF THE RELEASE MECHANISMS HAVE BEEN REPLACED AND ONE NEEDS TO BE REPLACED AGAIN. BOTH HANDLES HAVE BROKEN OFF TWICE. THE LEATHER ON THE DRIVERS SEAT HAS CRACKED AND WORN PREMATURELY. THE LUMBAR SUPPORT KNOB ON THE DRIVERS SEAT FELL OFF BUT I DIDN'T NOTICE WHEN IT HAPPENED SO IT WAS LOST AND FORD WILL NOT REPLACE IT WITHOUT THE DEFECTIVE PART. ALSO THE HANDLE THAT IS USED TO ADJUST THE BACK OF THE SEAT HAS FALLEN OFF. I AM A 53 YEAR OLD WOMEN AND 98% I AM THE ONLY ONE USING THIS VEHICLE. I DO NOT ROUTINELY HAUL KIDS OR OTHER CARGO AROUND IN THIS VEHICLE SO YOU WOULD THINK THE SEATS WOULD BE HOLDING UP MUCH BETTER. *JB
Feb 16, 2007
SERVICE BRAKES, HYDRAULIC,AIR BAGS
1 complaint
2004 FORD EXPLORER HAD BRAKE PROBLEMS**CC THE ABS LOCKED UP AND CAUSED THE VEHICLE TO OVERTURN. THE AIR BAGS FAILED TO DEPLOY DURING THE ACCIDENT. *NM
Jan 31, 2007
SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM,STRUCTURE,LATCHES/LOCKS/LINKAGES
1 complaint
WE HAVE EXPERIENCED MULTIPLE PROBLEMS WITH THE ELECTRICAL SYSTEMS OF OUR 2004 FORD EXPLORER ALONG WITH OTHER MISCELLANEOUS PROBLEMS. THE ELECTRICAL PROBLEMS HAVE NOT BEEN CORRECTED TO DATE. IN NOVEMBER 2006, THE REAR WINDOW OF THE LIFTGATE BROKE OFF THE HINGE. WE WERE TOLD THERE WERE NO RECALLS FOR THIS PROBLEM AND HAD TO PAY FOR THIS REPAIR OUT OF OUR POCKET. TODAY, JANUARY 16, 2007 THE FRAME OF THE REAR LIFTGATE CRACKED IN THE MIDDLE. *NNM
Jan 16, 2007
STEERING,SERVICE BRAKES, HYDRAULIC,POWER TRAIN,VISIBILITY,LATCHES/LOCKS/LINKAGES
1 complaint
2004 EXPLORER HAD PROBLEMS WITH BRAKES AND WINDOWS. *TS THREE MONTHS AFTER THE VEHICLE WAS PURCHASED THEE WAS A RECALL ON THE TRANSMISSION. THE ABS MALFUNCTIONED AND THE POWER WINDOWS WOULD NOT GO DOWN. THE REAR HATCH DOOR WOULD NOT OPEN. THE TRANSMISSION BEGAN TO SLAM INTO GEAR. THE ROTORS VIBRATED IN THE REAR. CONSUMER HEARD A HOWLING NOISE AT 40-55 MPH. THE DEALER REPLACED THE RING AND PINION. NM
Oct 30, 2006
SERVICE BRAKES, HYDRAULIC,POWER TRAIN
1 complaint
MULTIPLE PROBLEMS WITH MY EXPLORER. WHEN SHIFTING INTO REVERSE CAR JOLTS WITH A CLUNKING NOISE. WHILE DRIVING CAR JOLTS OCCASIONALLY. WHEN BRAKING CAR SHAKES. ABS LIGHT IS ON AND 4X4 HIGH LIGHT FLASHES. EXPLORER WAS TAKEN IN DECEMBER 2004 AND FIXED FOR THE TRUCK JOLTING INTO REVERSE. TRUCK NOW HAVING THE SAME PROBLEM. TRUCK TO BE TAKEN BACK TO THE DEALER NEXT WEEK. *NM
Oct 12, 2006
STEERING,EXTERIOR LIGHTING,AIR BAGS,EQUIPMENT
1 complaint
DT*: THE CONTACT STATED WHILE DRIVING 40 MPH THE STEERING WHEEL LOCKED UP AND THE CONTROL OF THE VEHICLE WAS LOST RESULTING IN AN ACCIDENT AND INJURIES. THE RECIRCULATION BALL AND THE RACK AND PINION FAILED CAUSING THE STEERING TO LOCK UP. THE DEALER AND THE MANUFACTURER WERE ALERTED OF THE INCIDENT. THE CONSUMER CAME AROUND A CORNER AND SUDDENLY LOST CONTROL OF THE VEHICLE, THE CONSUMER STATED THE VEHICLE WAS INVOLVED IN AN ACCIDENT 5 MONTHS PRIOR, AND HE BELIEVED THE VEHICLE MAY HAVE NOT BEEN PROPERLY FIXED WHICH MAY HAVE CAUSED THE ACCIDENT. THE CONSUMER ALSO STATED THE AIR DID NOT DEPLOY IN THIS ACCIDENT. THE POLICE CONCLUDED THAT THE CONSUMER WAS TRAVELING TOO FAST FOR CONDITIONS AND UPON ROUNDING THE CORNER, HE LOST CONTROL AND STRUCK THE BANK ON THE SIDE OF THE ROADWAY CAUSING THE VEHICLE TO OVERTURN. THE CONSUMER HAD PREVIOUS REPAIRS ON THE VEHICLE SUCH AS AN INOPERABLE TURN SIGNAL LIGHT AND THE REAR VENTS DID NOT BLOW OUT AIR. UPDATED 10/3/06 *JB UPDATED 10/25/2006 - *NM
Sep 08, 2006
ENGINE AND ENGINE COOLING,EXTERIOR LIGHTING,VEHICLE SPEED CONTROL
1 complaint
DT*: THE CONTACT STATED WHEN THE VEHICLE WAS STARTED, THE CHECK ENGINE LIGHT ILLUMINATED CONSTANTLY. THE VEHICLE WAS TAKEN TO A SERVICE DEALER WHERE THE SPEED CONTROL SWITCH, TURN SIGNAL SWITCH, AND OXYGEN SENSOR WERE ALL REPLACED.
Aug 23, 2006
ELECTRICAL SYSTEM,EQUIPMENT
1 complaint
THIS VEHICLE WAS PURCHASED BRAND NEW IN OCTOBER 2004. SIX MONTHS ALONG THE CAR SHUT DOWN AS I WAS DRIVING AND FAILED TO TURN OVER. CAR WAS TOWED TO THE DEALER WHERE ORIGINALLY PURCHASED AND AFTER FOUR DAYS CAR WAS RETURNED TO ME. HAD NO PROBLEMS FOR THE NEXT 6 MONTHS. IN FEBRUARY 2006 ON MY WAY HOME FROM WORK ONE EVENING, THE CAR STALLED ONCE AGAIN . SAME SITUATION . I HAD THE CAR TOWED TO ANOTHER FORD DEALER. THREE DAYS LATER GOT IT BACK, THEY CLAIMED THE FIRST TIME THE CAR WAS NOT FIXED CORRECTLY. YESTERDAY JUNE 26TH I WAS ABOUT TO GET ON THE HIGHWAY WITH MY CHILDREN IN THE CAR AND AS I AM DRIVING ON THE RAMP TO THE BROOKLYN QUEENS EXPRESSWAY IT DIES ONCE AGAIN. THIS IS THE THIRD INCIDENT WITH THE SAME PROBLEM. I FEEL SO UNSAFE IN THIS CAR. IMAGINE IF IT HAD SHUT DOWN ON ME ON THE HIGHWAY AS I WAS DRIVING. I WOULD HATE TO THINK WHAT WOULD'VE HAPPENED. THE CAR IS A 2004 FORD EXPLORER SPORT TRAC. *NM
Jun 27, 2006
SUSPENSION,POWER TRAIN,ELECTRICAL SYSTEM
1 complaint
TRANSMISSION SLAMMING INTO REVERSE / DRIVE, TOOK TO DEALERSHIP, SOLENOID PACK REPLACED 6 MONTHS AGO, STARTED HAVING SAME PROBLEMS AND NOW THIS TIME ALSO, RPMS SHOOT UP TO 7 WHEN ACCELERATING. TOOK BACK TO DEALER, SAID THEY HAD TO REPLACE THE SOLENOID PACK AGAIN. WON'T HONOR WARRANTY AFTER THE $800.00 PROBLEM WAS JUST FIXED! ALSO, HAVE SERIOUS SUSPENSION PROBLEMS! FRONT SWAY BAR BUSHINGS, REAR SHOCKS (LEAKING), REPLACE FRONT LOWER BALL JOINTS. *NM
May 31, 2006
ENGINE AND ENGINE COOLING,TIRES
1 complaint
I HAVE TWO ISSUES WITH A 2004 FORD EXPLORER. FIRST ISSUE THE SYSTEM THAT NOTIFIES TIRE PRESSURE HAS FAILED MULTIPLE TIMES. THE INDICATOR LIGHTS GO ON OR OFF WHEN THE TIRES ARE PROPERLY INFLATED OR NOT PROPERLY INFLATED. VEHICLE IS STILL UNDER ORIGINAL WARRANTY. DEALERSHIP WILL NOT FIX OR CHECK THE SENSORS ASSOCIATED WITH THIS AREA THEY CAN NOT RECREATE THE ISSUE. I HAVE DOCUMENTATION FROM PASSENGERS AND ANOTHER TIRE COMPANY OF THE ISSUE HAPPENING. SECOND ISSUE. 2004 FORD EXPLORER STALLED WHILE TURNING BRAKING AND STEERING LOCKED UP. IDENTICAL REACTION AS TO THE PROBLEM STATED IN THE FAILURE OF THE CAMSHAFT POSITION SENSOR IN OTHER VEHICLES FROM FORD THAT IS BEING INVESTIGATED. *NM
May 09, 2006
SERVICE BRAKES, HYDRAULIC,FUEL SYSTEM, OTHER,VISIBILITY,STRUCTURE
1 complaint
DT: WHILE DRIVING ON SEPTEMBER 16, 2005 THE ABS FAILED. WHEN THIS OCCURRED IT CAUSED THE CONSUMER'S VEHICLE TO ALMOST HIT ANOTHER VEHICLE. THE ABS, MAINTENANCE, AND FOUR WHEEL LIGHTS CAME ON AND BLINKED WHEN HE LOST THE BRAKES. A DIAGNOSIS TEST WAS PERFORMED, AND IT SHOWED THAT THERE WAS A PROBLEM WITH THE SPEED SENSOR. THE DEALERSHIP REPLACED THE SPEED SENSOR IN THE REAR WHICH WAS CALLED ASY-T. THE FUEL GAUGE BROKE. IT SHOWED THE FUEL TANK LEVEL WAS HIGHER THAN WHAT IT REALLY WAS. THE DRIVER'S REAR WINDOW MOTOR HAD TO BE REPLACED. THE COVER OVER THE HATCHBACK HANDLE HAD TO BE REPLACED. ALSO, HAD TO REPLACE THE WEATHER STRIPPING. THERE HAS BEEN A REPAIR DONE TO THE FOUR BY FOUR UNIT. THERE WERE MULTIPLE PROBLEMS WITH THE VEHICLE. *AK
Sep 29, 2005
SUSPENSION,ELECTRICAL SYSTEM
1 complaint
BRAKES, SHOCKS,REAR AXLE, CRUSE CONTROL,ALIGNMENT
Sep 21, 2005
POWER TRAIN,SEATS
1 complaint
TRANSMISSION ON 2004 FORD EXPLORER XLT 4.6 AWD DOESN'T ENGAGE IN REVERSE OR DRIVE WITHOUT HESITATION. ON GOING PROBLEM SINCE ABOUT 15K. TOOK TO THE DEALER AFTER RECEIVING RECALL NOTICE FROM FORD. DEALER PUT "ADDITIVE" IN THE TRANSMISSION FLUID SAID IT WOULD TAKE ABOUT 3K MILES TO WORK OUT OF THE PROBLEM. I NOW HAVE 24K ON THIS VEHICLE AND THE SHIFTING IS GETTING WORSE. WORRIED ABOUT PULLING OUT OF A PARKING LOT ETC, NOT KNOWING IF THE TRUCK WILL MOVE OR NOT. LEATHER SEAT COVERS WERE REPLACED FREE OF CHARGE FROM THE DEALER, AS AFTER 6 MONTHS THERE WERE NUMEROUS CRACKS IN THE LEATHER. *NM
Aug 07, 2005
POWER TRAIN,ELECTRICAL SYSTEM,TIRES,SEATS
1 complaint
WITHIN THREE DAYS OF BUYING THE VEHICLE, I ENCOUNTERED PROBLEMS WITH REMOTE, SOMETIMES IT WOULD WORK AND OTHER TIMES, IT WOULDN'T. DRIVER'S REAR WINDOW , SOMETIMES IT WOULD WORK AND OTHER TIMES, IT WOULDN'T. I TOOK IT BACK TO DEALER THREE TIMES FOR SAME THINGS. REAR END MAKES A VERY LOUD WHINING NOISE. IT HAS BEEN TO DEALER'S THREE TIMES ALSO FOR FIXING. DEALER STATES THAT THERE IS NOTHING THEY CAN DO AND ALL OF THEM ARE DOING IT. VEHICLE, WHILE IN GEAR, WOULD JUMP/JERK. DEALER REPLACED SOLENOID, IT STILL DOES IT SOMETIMES.
Jul 13, 2005
POWER TRAIN,EXTERIOR LIGHTING
1 complaint
DT: THE CAR WILL NOT START IN THE MORNINGS, AND SOMETIMES WHEN IT SITS FOR A WHILE IT WILL NOT START. CONSUMER HAD THE VEHICLE INTO DEALERSHIP FOR THIS PROBLEM. DEALERSHIP COULD NOT FIND OUT WHY IT WILL NOT START. DEALERSHIP KEPT THE VEHICLE FOR A WEEK, AND VEHICLE STARTED CORRECTLY AFTER THAT. AFTER A COUPLE OF MONTHS THIS PROBLEM CAME BACK. OWNER HAS NOT TAKEN THE VEHICLE BACK FOR REPAIRS YET. THE REAR BRAKE LIGHT COVER IS LOSE AND COMING OFF. THE CONSUMER BOUGHT THE VEHICLE IN JANUARY OF 2004. THE CONSUMER HAS NOT CONTACTED FORD AT THIS TIME. FORD WAS CONTACTED WITH THE FIRST TIME WHEN THE VEHICLE WAS IN THE SHOP. THE CONSUMER HAS NOT FILED A COMPLAINT WITH FORD, BUT WA GOING TODAY.*AK
Jun 27, 2005
POWER TRAIN,TIRES
1 complaint
I PURCHASHED MY 2004 FORD EXPLORER ON JANUARY 11, 2005. AFTER THE FIRST WEEK I HAD TO TAKE IT BACK TO THE SERVICE DEPARTMENT OF THE DEALERSHIP, ON SATURDAY, JANUARY 22, 2005. I INFORMED THEM THAT THE TRANSMISSION IS LAGGING WHEN AUTOMATICALLY SHIFTING AND THAT SOMETIMES THERE IS A LOUD CLUNK DURING THE AUTOMATIC SHIFTING AND ESPECIALLY WHEN PUTTING THE CAR IN REVERSE. ALSO THE TIRE PRESSURE WARNING LIGHT HAS BEEN COMING ON; SO THEY CHECKED THAT AND SAID THAT THEY REPLACED THE SENSORS. THAT LIGHT IS STILL STAYING ON. AS FOR THE TRANSMISSION, I WAS INFORMED THAT THERE IS A MANUFACTURER DEFECT AND THAT THEY WERE GOING TO ORDER THE PARTS TO FIX IT. AS OF JANUARY 31, 2005, THE PARTS STILL HAVE NOT COME IN. IN THE MEANTIME I AM HAVING TO CONTINUE TO DRIVE THIS VEHICLE AND THE PROBLEM SEEMS TO BE GETTING WORSE. I DO QUITE A BIT OF DRIVING ON THE HIGHWAY TO GET BACK AND FORTH TO WORK AND I AM VERY CONCERNED ABOUT THE TRANSMISSION AS WELL AS THE TIRE PRESSURE. *AK
Feb 01, 2005
STEERING,TIRES
1 complaint
STEERING FEELS LIKE THE POWER STEERING UNIT IS NOT UP TO SPEED OR THE 4 WD IS ENGAGED DURING LOW SPEED TURNS LIKE IN SHOPPING CENTER PARKING LOTS OR TIGHT TURNS ON OFF RAMPS. *JB
Dec 22, 2004
POWER TRAIN,ELECTRICAL SYSTEM,VISIBILITY,INTERIOR LIGHTING
1 complaint
COMPLETE FAILURE OF THE GAUGE POD, RADIO, INTERIOR LIGHTS, POWER WINDOWS AT 2,300 MILES. NO SPEEDOMETER, ODOMETER, TACH, FUEL GAUGE, TEMP, OIL, BATTERY, RADIO (NOTHING IN THE DASHBOARD FUNCTIONS EXCEPT THE AIRBAG LIGHT). *AK FORD DEALER IN ALLENTOWN PA WAS VERY RUDE AND WENT OUT OF THEIR WAY TO NOT WORK IN A TIMELY MANNER AND KEEP US IN THE DARK. DROVE VEHICLE TO TEXAS (WITH NO GAUGES) TO DEALERSHIP WHERE PURCHASED. AT THE SHOP RIGHT NOW. TRANSMISSION ALSO HESITATES EXCESSIVELY BETWEEN SHIFTS.
Nov 30, 2004
SERVICE BRAKES, HYDRAULIC,POWER TRAIN,ELECTRICAL SYSTEM,STRUCTURE,VEHICLE SPEED CONTROL,TIRES
1 complaint
THE CONSUMER EXPERIENCED A PROBLEM WITH THE CRUISE CONTROL. THE CONSUMER WOULD SET THE CRUISE CONTROL AND THEN IT WILL SHUT DOWN BY ITSELF. THE CONSUMER TOOK THE VEHICLE TO THE DEALER WHO AS OF TODAY, WAS UNABLE TO FIND A DEFECT. *JB THE FAILURE RESULTED IN A LIFE THREATENING SITUATION WHEN THE VEHICLE REACHED SPEEDS IN EXCESS OF 100 MPH ON IT'S OWN WHILE HITTING THE RESUME BUTTON IN CRUISE CONTROL. THE VEHICLE HAD BEEN IN TO THE DEALER FOR THE REPAIR OF THE BRAKING AND TIRE PRESSURE GAUGES, THROTTLE CONTROL, TRANSMISSION SLIPPAGE, CRUISE CONTROL, TRACTION CONTROL DEFAULT, GENERAL COMPUTER DEFAULTS AND THE REAR TRIM PIECE AT THE LIFTGATE OPENING WAS DISTORTED. *SC
Nov 23, 2004
SUSPENSION,POWER TRAIN,VEHICLE SPEED CONTROL
1 complaint
CAR HAS A HARD TIME ENGAGING INTO GEAR, WHEN BACKING UP IT FEELS LIKE I'VE HIT ANOTHER VEHICLE. THE VEHICLE JUST JUMPS IN REVERS.I HAVE ALMOST RAN OVER SOMEONE BECAUSE OF A DELAY IN ENGAGING INTO REVERSE. IN DRIVE IT DOES THE SAME THING. I WORRY THAT I AM GOING TO HIT A CAR THAT MIGHT BE PARKED IN FRONT OF ME OR EVEN A PERSON. NOT ONLY THAT I WORRY THAT IF I DID HIT ANOTHER CAR I WOULDN'T KNOW THAT I DID IT. THE CAR HAS HAD PROBLEMS STARTING. IT HAS LEFT US ALMOST STRANDED TWICE. THE CARS BATTERY HAS DIED FOR NO REASON, EVEN AFTER DRIVING A COUPLE OF HOURS PRIOR TO TRYING TO RESTART IT. THE FRONT AND REAR WINDOW MOTORS HAVE GONE OUT, THE REAR WINDOWS WERE STUCK OPEN IN A RAIN STORM WITH MY TWO CHILDREN IN THE BACK SEAT. THE VEHICLE HAS LOST POWER DRIVING DOWN THE INTERSTATE AND A WARNING LIGHT CAME ON IN THE DASH, THE VEHICLE HAD ONLY 5,000 MILES ON THE ODOMETER. THE KEYLESS ENTRY QUITE WORKING, WICH ALSO KEPT OUR KEY CHAIN LOCKERS FROM WORKING. THE CAR WOULD NOT TURN OVER, IT WOULD JUST MAKE A CLICK, WHEN IT WOULD TURN OVER, IT SOUNDED LIKE GEARS WERE GRINDING. THE VEHICLE WENT IN FOR TO BE SERVICED FOR THE FIRST TIME A MONTH AFTER WE BOUGHT THE VEHICLE, DEC. 5, 2003 AND HAS GONE IN ATLEAST ONCE EVERY TWO MONTHS SINCE. THE CAR HAS BEEN IN FOR SERVICING A TOTAL OF 3 MONTHS OUT OF THE YEAR THAT WE HAVE OWNED IT. WE HAVE REQUESTED SINCE IT HAS BEEN FOR THE SAME PROBLEM 8 TIMES AND IT HAS NOT BEEN FIXED THAT THE DEALERSHIP LEMON THE VEHICLE. BUT NOTHING HAS BEEN DONE ABOUT IT. THE DEALERSHIP DOESN'T KNOW WHAT THE PROBLEM IS AND THEY HAVE TOLD US THAT THEY CANNOT FIX IT.WE STILL HAVE THE SAME PROBLEM NOW. IT CAN POTENTIALLY HURT SOMEONE. *AK
Nov 19, 2004
SERVICE BRAKES, HYDRAULIC,SEAT BELTS
1 complaint
OCTOBER 28, 2004, MOTOR VEHICLE ACCIDENT, CHAIN REACTION 3 VEHICLE, I WAS AT FULL STOP WITH FOOT ON BRAKE. VEHICLE BEHIND ME STOPPED, NEXT VEHICLE DID NOT STOP, PUSHED VEHICLE BEHIND ME INTO AND UNDER THE DRIVER SIDE REAR OF MY VEHICLE. BUMPER DAMAGE, TRUCK BED TWISTED SEVERAL INCHES, ETC. MY SEAT BELT DID NOT HOLD/CATCH OR STOP MY FORWARD MOVEMENT. I WAS THROWN INTO THE STEERING WHEEL AND THEN SNAPPED BACK, INJURING MY HEAD, NECK, MID AND LOW BACK, I HAD NUMBNESS AND TINGLING BILATERAL LOWER EXTREMITIES, AND BILATERAL UPPER EXTREMITIES. I ALSO EXPERIENCED SEVERE MUSCLE SPASMS NECK AND MID BACK. I HIT THE STEERING WHEEL HARD. THE AIR BAG DID NOT ENGAGE. PASSENGER SEAT BELT ENGAGED AND PROTECTED MY PASSENGER. I WAS TAKEN TO AN EMERGENCY HOSPITAL, C-SPINE/BACKBOARD, NECK AND BACK SPASMS, LOTS OF PAIN, TINGLING BILATERAL ARMS AND LEGS, ETC. NOW UNABLE TO WORK, UNKNOWN TIME DUE TO NECK AND BACK INJURY. I AM AN ER NURSE. IF MY SEAT BELT HAD HELD ME, I WOULD PROBABLY BE AT WORK RIGHT NOW AND NOT WRITING THIS COMPLAINT. YOUR QUESTION OF NUMBER OF FAILURES: THE BELT CATCHES ABOUT 1 IN 30 OR MORE ATTEMPT TO GET IT TO HOLD/CATCH. I AM AWAITING A SCHEDULED MRI OF MY SPINE, AND WILL BE FOLLOWING UP WITH A NEUROLOGIST. THE SEAT BELT HAS NOT BEEN REPAIRED AT YET AND REMAINS FAULTY. *AK
Nov 05, 2004
SUSPENSION,SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,VEHICLE SPEED CONTROL
1 complaint
LOUD POP FROM REAR-END. ABS LIGHT,WRENCH,AND CHECK ENGINE LIGHT CAME ON. FOUND TO BE A BAD SPEED SENSOR AND DEFECTIVE REAR-END. SUV HAS BEEN IN THE SHOP FOR 2 WEEKS AND NO REAR-END IN SIGHT. *AK
Jun 16, 2004
Frequently Asked Questions
How many problems does the 2004 FORD Explorer Sport Trac have?
The 2004 FORD Explorer Sport Trac currently has 1408 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2004 FORD Explorer Sport Trac?
The most common problems reported for the 2004 FORD Explorer Sport Trac are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2004 FORD Explorer Sport Trac problem data come from?
All problem and complaint data for the 2004 FORD Explorer Sport Trac comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
Other Years - FORD Explorer Sport Trac
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2005 Problems
2003 Problems
2002 Problems
2001 Problems
2000 Problems
1999 Problems
1998 Problems
1997 Problems
1996 Problems
1995 Problems
1994 Problems
1993 Problems
1992 Problems
1991 Problems
1990 Problems
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