2002 FORD Focus Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
1018
Complaints Reported
Complaints by Component
ELECTRICAL SYSTEM
230 complaints
REAR RIGHT PASSENGER DOOR WILL NOT UNLOCK/OPEN. WHEN TRYING TO UNLOCK I DON'T HEAR THE SOLENOID MOVING. WHEN TRYING TO OPEN FROM EITHER INSIDE OR OUT IF FEELS LIKE THE HANDLE ISN'T MOVING ANYTHING.
Feb 05, 2018
HATCH SWITCH FAILED .GHOST ELECTRICAL PROBLEM HAVING WIPER COME ON AT TIMES.WIRING HARNESS INSIDE RUBBER BOOT LOCATED WHERE HINGES BETWEEN HATCH AND VEHICLE BODY DEVELOPE BARE AND BROKEN WIRES. FOUND THIS AFTER CHECKING ALL FUSES AND SWITCHES. THIS IS APPARENTLY COMMON AS SEEN ON YOU TUBE AND SEEMS TO HAVE BEEN PREVIOUSLY REPORTED. PLEASE REPLY AS TO WHY THERE HAS BEEN NO RECALL. SURELY DEALERS HAVE ENCOUNTERED THIS DEFECT. LIKE ONE INDIVIDUAL SAID HIS DOG COULD HAVE FLEW OUT THE REAR GOING 70. NOT TO MENTION FIRE.MINE BLEW NO FUSES. *TR
Dec 15, 2014
EVER SINCE I HAVE HAD THIS CAR AND SINCE THE WARRANTY RAN OUT IN 2005, I HAVE NOTHING BUT REPAIRS. FIRST, THE RADIO NEEDED TO BE REPLACES, THEN THE BRAKES, THEN THE LOCKS ON BOTH DOORS AND THEN THE BRAKES AGAIN, HIGH BEAM LIGHT NEVER GOES OFF, ALWAYS ON AND NOW THE RADIATOR. THIS CAR IS 12 YEARS OLD, HAS LESS THAN 50,000 MILES ON IT AND IT HAS BEEN NOTHING BUT TROUBLE. I LIVE ON A LIMITED INCOME AND CANNOT AFFORD ALL THESE REPAIRS AND FORD COULD CARE LESS. IF I EVER BUY ANOTHER CAR, IT WILL NOT BE A FORD. THIS IS WHY THE NAME STANDS FOR: FIX OR REPAIR DAILY. I AM NOT ASKING FOR MONEY BUT IF YOU WANT TO THROW SOME MY WAY THANKS AND IF NOT THANKS. *TR
Oct 28, 2014
IGNITION CYLINDER IN STEERING COLUMN IS FROZEN. KEY INSERTS BUT WILL NOT TURN AT ALL. CANNOT START THE CAR, SHIFT INTO NEUTRAL, ETC. *TR
Oct 15, 2014
ALTERNATOR PULLING TO MUCH FIRE FROM THE BATTERY. *TR
Aug 28, 2014
+ 225 more complaints for this component
SUSPENSION
81 complaints
VEHICLE HAS ABOUT 108,000 MILES. I DID REPLACE THE TIE RODS CONTROL ARMS AND SWAY BAR OF THE FRONT SUBFRAME. THE MECHANIC SAID THAT THE SUBFRAME IS VERY RUSTED AND THE ENGINE COULD FALL OF IF THE VEHICLE IS NOT SERVICED IMMEDIATELY. I BOUGHT THE CAR AROUND 90,000 MILES AND HAVE ALREADY REPLACED FUEL PUMP AND OTHER PARTS UNDER THE CAR.
Nov 10, 2019
AT SPEED OF 40+MPH AND UNEVEN HIGHWAY OR WHEN ENCOUNTERING A MANHOLE COVER THE REAR OF THE CAR SWAYS AND SHIMMIES LEFT TO RIGHT IN AN EXTREME MANNER. NOTICED MUCH WORSE WITH NEW TIRES THAT GRIP WELL. HAVE HAD IT INSPECTED BY A PROFESSIONAL WHO SAYS ALL VITAL PARTS LOOK OKAY. 4 WHEEL ALIGNMENT DID NOT REMEDY. I SEE REFERENCES TO A DESIGN ISSUE WITH THE UPPER CONTROL MEMBERS THAT MAKE IT IMPOSSIBLE TO REACH A CORRECT CAMBER SETTING. I DON'T TRUST MUCH ON THE INTERNET THOUGH, AND WOULD LIKE NHTSA GUIDANCE OR FURTHER INFORMATION. THANKS FOR ANY HELP YOU CAN PROVIDE, I APPRECIATE IT.
Jan 31, 2019
TL* THE CONTACT OWNS A 2002 FORD FOCUS. WHILE DRIVING 50 TO 60 MPH, THE SUSPENSION SPRING ON THE FRONT DRIVER SIDE SNAPPED IN HALF. THE FAILURE CAUSED A SHARP POINT AND SHREDDED THE FRONT DRIVER SIDE TIRE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE TIRE AND SPRING WERE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 120. UPDATED 08/17/16*LJ THE CONSUMER HAS SINCE SOLD THE VEHICLE. UPDATED 08/22/16.*JB
Jul 21, 2016
TL* THE CONTACT OWNS A 2002 FORD FOCUS. WHILE THE VEHICLE WAS BEING SERVICED, THE TECHNICIAN INFORMED THE CONTACT THAT THE REAR COIL SPRING WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.
Feb 09, 2016
2002 FORD FOCUS ZX5. BRAKES WERE REPLACED AND FIRST TIME IT WAS DROVE THERE WAS A NOISE FROM FRONT PASSENGER WHEEL AREA. FOUND THE COIL SPRING IS MOVING AND MAKING POPPING NOISE. I GOOGLED THE PROBLEM AND FOUND A LOT OF COMPLAINTS ABOUT THESE SPRINGS BREAKING AND DAMAGING TIRES OR CAUSING ACCIDENTS AND THAT THERE HAD BEEN A RECALL? TRYING TO FIND OUT FOR MY MOM. THIS IS HER CAR BUT I AM GIVING MY CONTACT INFO. *TR
Jun 28, 2014
+ 76 more complaints for this component
ENGINE AND ENGINE COOLING
76 complaints
CYLINDER HEAD VALVE SEAT FAILURE. APPROX 1/2 OF THE VALVE SEAT FELL INTO COMBUSTION CHAMER (BETWEEN PISTON AND HEAD).. THIS CAUSED PISTON TO BREAK AND ROD TO GO THROUGH CYLINDER WALL BUT NOT THROUGH BLOCK OUTER WALL AND CAUSING COOLANT TO GET INTO OIL. BEING A FORD TECH, I HAVE SEEN DAMAGE CAUSED BY VALVE SEATS IN CYLINDERS 1,2,&4. IT'S ALWAYS A INTAKE VALVE SEAT. ALSO ALWAYS AND ONLY ON SOHC MOTOR. HAVE SEEN THIS HAPPEN AND AS EARLY AS 60K MILES. *TT
Jan 19, 2012
WITHOUT WARNING THE ENGINE BLEW! I SERVICE MY AUTO LIKE I'M SUPPOSE TO AND THIS HAPPENS. BY LOOKING ONLINE I SEE I'M NOT THE ONLY ONE. TRY FINDING A ENGINE FOR THIS CAR IS SO EXPENSIVE THAT IT'S RIDICULOUS! THAT LET ME KNOW I'M NOT ALONE! I CAN'T BELIEVE THE GOING RATE FOR THIS CAR'S ENGINE IS $1700! SO NOW I'M STUCK WITH A PIECE OF JUNK COSTING ME $3500 TO GET IT FIXED ONLY TO WAIT UNTIL THE NEXT SHOE FALLS!! *TR
Nov 11, 2011
TL* THE CONTACT OWNS A 2002 FORD FOCUS. WHILE ATTEMPTING TO ACCELERATE FROM A COMPLETE STOP, THE VEHICLE SUDDENLY LOST ALL POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO DIAGNOSED THE VEHICLE WITH A FAILED TIMING BELT. THE CONTACT WAS AWAITING REPAIRS. THE DEALER ADVISED THE CONTACT TO NOTIFY THE MANUFACTURER OF THE FAILURE. THE MANUFACTURER WAS CONTACTED BUT OFFERED NO ASSISTANCE SINCE THERE WERE NO RECALLS FOR THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 110,000.
Oct 18, 2011
TL* THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT WHENEVER SHE WOULD DOWNSHIFT OR BRAKE TO A COMPLETE STOP, THE VEHICLE WOULD STALL WITHOUT WARNING. THE FUEL FILTER, ENGINE COIL PACK AND SPARK PLUGS WERE REPLACED BUT TO NO AVAIL. THE CONTACT EXPERIENCED THE FAILURE AT LEAST THREE TIMES. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THERE WERE NO RECALLS ON THE VEHICLE AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 113,000.
Jul 22, 2011
TL* THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING 60 MPH THE ENGINE DROPPED DOWN ONTO THE DRIVE SHAFT. THE VEHICLE WAS PULLED OVER AND TOWED HOME. AN INDEPENDENT MECHANIC INSPECTED THE VEHICLE AND THE CONTACT WAS INFORMED THAT THE BOLTS FOR THE ENGINE MOUNT FRACTURED DUE TO CORROSION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 88,000.
Jul 14, 2011
+ 71 more complaints for this component
AIR BAGS
61 complaints
HUSBAND WAS DRIVING APPROX. 35 MPH WITH HIS MOTHER IN THE PASSENGER SEAT DOWN A COUNTRY ROAD. DRIVER SIDE AND PASSENGER SIDE AIRBAGS DEPLOYED WITH NO ACCIDENT. PASSENGER SIDE AIRBAG OR COVER BROKE WINDSHIELD. HUSBAND HIT BRAKES.
Dec 30, 2019
I HAVE A 2002 FORD FOCUS ZX5, MY DRIVER'S SIDE AIR BAG DEPLOYED WHILE DRIVING DOWN THE STREET AT A SPEED OF 35 MPH WITH ABSOLUTELY NO IMPACT TO THE CAR. DUE TO IT DEPLOYING AND GOING OFF IT HAD HIT MY LEFT SHOULDER AND CAUSED ME TO SWERVE TO THE RIGHT, IF IT WASN'T FOR THE FACT THAT I WAS ALREADY IN THE RIGHT HAND LANE I WOULD'VE CRASHED INTO ANOTHER VEHICLE AND CAUSED A SERIOUS ACCIDENT AS THIS ALSO HAPPENED IN THE MIDDLE OF "RUSH HOUR TRAFFIC". I HAVE READ ON OTHER WEBSITES WHERE 2004 AND 2006'S SAME AIR BAGS HAVE DEPLOYED FOR NO REASON W/O ANY KIND OF IMPACT. THE NOISE WAS SO LOUD IN MY LEFT EAR THAT I COULD NOT HEAR OUT OF IT FOR OVER 45MINS, I CAN ONLY IMAGINE WHAT THAT WOULD'VE DONE TO MY INFANT IF THEY WOULD'VE BEEN IN THE CAR AT THAT TIME. I FEEL THIS IS A SERIOUS MATTER AS I AM 5MONTHS PREGNANT AND IF THE FRONT AIR BAG WOULD'VE GONE OFF IT COULD'VE CAUSED MUCH MORE INJURY TO ME AND MY UNBORN CHILD. PLEASE INVESTIGATE AND CONSIDER HAVING THIS MODEL PUT ON THE RECALL LIST.
Oct 07, 2015
AIR BAG LIGHT COMES ON BLINKS THEN STAYS ON. *TR
Feb 01, 2015
I SIMPLY WANT TO KNOW IF MY CAR IS INCLUDED IN THE CURRENT MASSIVE AIR BAG RECALL. I ALREADY CHECKED BY VIN NUMBER. HOWEVER, I AM NOT SURE IF I WENT THROUGH THE CURRENT SOURCE OF INFORMATION REGARDING THE CURRENT BIG AIRBAG RECALL. THANK YOU FOR YOUR HELP. *TR
Oct 27, 2014
TL* THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT AFTER STARTING THE IGNITION THE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Jul 28, 2014
+ 56 more complaints for this component
FUEL SYSTEM, GASOLINE
51 complaints
TL* THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE STALLED WITH THE ILLUMINATION OF THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE MILEAGE WAS 47,000 AND THE CURRENT MILEAGE WAS 48,804. *TR
Jun 03, 2013
BLEW THE FUSE FROM MY FUEL PUMP UPON START UP OF CAR, NEEDED FUSE REPLACED AND GOT THE CAR TO START. HOWEVER, THE FUSE WOULD CONTINUE TO BLOW, THEREFORE NEED NEW FUEL PUMP AND FILTER. TRIED TO REPLACE THE PUMP WITH AN AFTER MARKET PART AND IT WOULDN'T FIT PROPERLY, MEANING I NEED A NEW EXPENSIVE PUMP. *KB
Nov 28, 2011
FUEL PUMP STARTED TO CAUSE CAR TO STUTTER, STALL, COMPLETELY DIE. HAS STALLED OUT ON INTERSTATE IN HEAVY TRAFFIC, IN THE MIDDLE OF BUSY AFTERNOON 4-LANE TRAFFIC; BOTH TIMES BARELY MAKING IT OF TRAFFIC AND BEING HIT BY ONCOMING TRAFFIC W/CHILDREN IN THE CAR! CAR MANUFACTURE DATE IS 09/01 IN MEXICO. HAD FUEL PUMP REPLACE AND HAS FAILED BOTH TIMES, COST IS TOO EXPENSIVE FOR ME! ALREADY PAID OVER$1000 FOR PARTS AND LABOR! NO RECALLS ON THIS CAR REGARDING THE FUEL SYSTEM OR THE IGNITION SWITCH LOCKING UP!!! I HAVE SEEN MORE AND MORE OF THESE 2 PROBLEMS WITH THE EARLY FORD FOCUS, WHY HASN'T SOMETHING BEEN DONE YET??????? *TR
Nov 11, 2011
CAR WAS RUNNING FUNNY FOR ABOUT A WEEK. LEAVING A STORE PARKING LOT. I PULLED OUT ON THE HIGHWAY AND CAR STARTED MISSING REAL BAD AND STALLED. WOULD NOT START BACK UP. I HAD IT TOWED TO THE GARAGE AND WAS TOLD AFTER THEY LOOKED AT IT THAT IT NEEDED A NEW FUEL DELIVERY SYSTEM OR FUEL PUMP AND STUFF. ANOTHER KNOWN ISSUE BY FORD MOTOR COMPANY,BUT NOT FOR MY FORD FOCUS. THE GUY I PULLED OUT ON PROBABLY THOUGHT IDIOT. *TR
Nov 08, 2011
TL* THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT WAS DRIVING APPROXIMATELY 5 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO AN INDEPENDENT WHERE THE ENGINE RESTARTED. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE PROBLEM. THE SIMILAR FAILURE RECURRED; ALTHOUGH THE ENGINE RESTARTED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THE FUEL PUMP WOULD NEED TO BE REPLACED. THERE WAS A RECALL RELATED TO THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER 03V482000 (FUEL SYSTEM, GASOLINE). THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 49,728.
Aug 22, 2011
+ 46 more complaints for this component
POWER TRAIN
48 complaints
TL* THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE SLIPPED OUT OF DRIVE INTO NEUTRAL. THE CONTACT CALLED FAIRWAY FORD (2761 E STONE DR, KINGSPORT, TN 37660), AND INFORMED THE DEALER OF THE FAILURE. THE DEALER INFORMED THE CONTACT THAT HE HAD TO PAY A DIAGNOSTIC FEE. THE VEHICLE WAS NOT TAKEN TO A DEALER DUE TO THE DIAGNOSTIC AND REPAIR COSTS. THE CONTACT ALSO STATED THAT THE VEHICLE INDEPENDENTLY SHIFTED TO NEUTRAL WHILE STOPPED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT SUBJECTED TO A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 137,000.
Sep 17, 2020
FORD DEALERSHIP IN WOODRUFF, WI REPLACED FRONT RIGHT DRIVE AXLE AND SEAL 4 TIMES BEFORE THEY GOT IT RIGHT AND THE LEAK STOPPED. THIS INITIAL LEAK WAS FOUND BY THE OWNER AFTER THE CAR WAS TAKEN IN FOR A FULL CHECK UPON PURCHASING INDICATING THE DEALERSHIP DID NOT INSPECT THE CAR AS THEY STATED AND WERE PAID TO DO. THE SAME DAY AFTER GETTING THE CAR BACK FOR THE LAST TIME SHIFTING PROBLEMS BEGAN TO OCCUR AND I HAD TO REPLACE THE OVERDRIVE SOLENOID BECAUSE THE CAR WOULD NOT SHIFT INTO OVERDRIVE. THIS SOLVED THAT PROBLEM BUT NOW THE CAR SHUDDERS BETWEEN 40-50 MPH AS IF IT IS SHIFTING BACK AND FORTH BETWEEN GEARS. NOTHING SHOWS UP ON A DIAGNOSTIC CHECK, MAY BE EXPENSIVE TORQUE CONVERTER PROBLEM. A LARGE NUMBER OF POSTS ON THE INERNET SHOW TRANSMISSION PROBLEMS AND SOLENOIDS ARE A COMMON PROBLEM WITH FORD FOCUS CARS AND UNFORTUNATELY SOME PEOPLE ARE LED TO BELIEVE THEY NEED A NEW TRANSMISSION WHICH THEY HAVE REPLACED PROBABLY DUE TO MISDIAGNOSIS AND AT A HUGE UNNECESSARY EXPENSE. *TR
Dec 23, 2012
THIS CAR WAS PURCHASED NEW BY GRANDMA. SHE SOLD IT TO HER GRANDSON THIS YEAR. IT IS "LIKE NEW" AND WAS ALWAYS KEPT IN AN ENCLOSED GARAGE. IT HAS HAD DEALER SERVICING. THE LAST 10,000 MILES IT HAS INTERMITTENTLY FAILED TO MAINTAIN AN IDLE. WHEN COMING TO A STOP THE CAR WILL OFTEN DIE. WE TOOK IT TO THE DEALER TWICE AND AN INDEPENDENT SHOP ONCE - EVERYONE THOUGHT IT WAS THE FUELING/EMISSION SYSTEM BUT THERE WERE NO ERROR CODES AND IT WAS DIFFICULT TO DIAGNOSE BUT BECAUSE IT ONLY HAPPENED ON OCCASION. THEN THE OVERDRIVE SOLENOID FAILED AND GAVE AN ERROR CODE. BY REPLACING THE SOLENOID THE IDLE PROBLEMS STOPPED. MY MECHANIC HAS A THEORY - THE OVERDRIVE SOLENOID WILL START TO FAIL WITHOUT GIVING AN ERROR CODE, DURING THIS PERIOD THE TORQUE CONVERTER WILL OCCASIONALLY STAY LOCKED-UP IN OVERDRIVE, THUS THE CAR WHEN JUST IDLING CAN'T OVERCOME THE TRANSMISSION RESISTANCE AND NOT IDLE PROPERLY OR STOP RUNNING, WHICH OURS DID. MANY DOLLARS WERE WASTED ON FUEL SYSTEM CHECKS AND CLEANINGS.BEFORE WE FOUND THE ANSWER - IT WAS ALSO VERY DANGEROUS. THIS PART IS VERY SMALL AND APPEARS TO BE POORLY MADE. FORD FORUMS SHOW IT WILL FAIL AGAIN AND AGAIN. *TR
Aug 08, 2012
TL* THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO COAST THE VEHICLE ONTO THE SHOULDER OF THE ROAD. THE VEHICLE WAS SUCCESSFULLY RESTARTED, BUT THE GEAR SELECTOR WOULD NOT SHIFT. THE VEHICLE WAS THEN TOWED TO A LOCAL REPAIR SHOP, WHO PERFORMED A DIAGNOSTIC TEST WHICH DISCOVERED THAT THE TRANSMISSION GEAR PIN WAS CORRODED. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 98,750.
Apr 20, 2012
THE BRACKET THAT HOLDS THE TRANSMISSION MOUNT AT THE REAR OF THE CAR, FAILED AND DROPPED THE TRANSMISSION DOWN ON TO THE REAR-TRANSAXLE AND DAMAGED MOTOR MOUNTS. THE BRACKET APPEARS TO BE MADE OF VERY FLIMSY METAL AND IS NOT AN ADEQUATE PIECE OF MACHINING FOR THE TASK HOLDING THE TRANSMISSION MOUNT. *TR
Nov 25, 2009
+ 43 more complaints for this component
SERVICE BRAKES, HYDRAULIC
48 complaints
TL*THE CONTACT OWNS A 2002 FORD FOCUS. WHILE DRIVING 10-15 MPH, THE VEHICLE WOULD NOT STOP WHEN SHE APPLIED THE BRAKES. IN ADDITION, THE CONTACT HAD TO PUT THE GEAR SHIFT INDICATOR INTO THE PARK POSITION TO STOP THE VEHICLE. THE MECHANIC WAS UNABLE TO DIAGNOSE THE FAILURE. THE FAILURE MILEAGE 103,800 AND CURRENT MILEAGE WAS 103,900. UPDATED 02-14-08 *BF THE CONSUMER STATED TO A FORD DEALER THE PREVIOUS OWNER INSTALLED DECORATIVE OVERLAYS TO GAS AND BRAKE PEDALS. UPDATED 02/14/08 *TR
Jan 11, 2008
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING ON AN UNPAVED ROAD, THE CONTACT'S HUSBAND STOPPED THE VEHICLE AND APPLIED THE PARKING BRAKE. HE THEN RELEASED THE BRAKE AND APPLIED THE ACCELERATOR PEDAL. HE NOTICED THAT THE BRAKES FELT LOOSE AND THE CONTACT EXITED THE VEHICLE. SHE DISCOVERED A PUDDLE OF BRAKE FLUID UNDERNEATH THE VEHICLE. THE VEHICLE HAS NOT BEEN TAKEN TO THE MECHANIC. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 82,063.
Jul 05, 2007
TL* - THE CONTACT OWNS A 2002 FORD FOCUS WAGON WITH A CURRENT ODOMETER READING OF 57,5000 MILES. ON MARCH 13, WHILE DRIVING IN HEAVY TRAFFIC ON DRY PAVEMENT THE CONTACT TRIED TO DECELERATE BY APPLYING THE BRAKE PEDAL AND THE PEDAL WAS PUSHED TWO TO THREE TIMES UNTIL COMING TO A COMPLETE STOP, NARROWLY AVOIDING ANOTHER VEHICLE IN FRONT OF THE CONTACT'S VEHICLE. ALSO, ON MARCH 19, 2007 WHILE DRIVING IN HEAVY TRAFFIC IN THE MORNING THE SAME PROBLEM OCCURRED, THE BRAKES DID NOT WORK, THE CONTACT MADE A HARD RIGHT HAND TURN, CAUSING THE VEHICLE'S REAR END TO SWING TO THE LEFT, WHILE THE FRONT END CONTINUED TO SWING RIGHT TOWARD THE GUARD RAIL. AFTER COMING TO A COMPLETE STOP THE VEHICLE WAS STRUCK ON THE REAR DRIVER'S SIDE BY ANOTHER ONCOMING VEHICLE. THE CONTACT STRUCK HER HEAD, BUT REQUIRED NO ADDITIONAL MEDICAL ASSISTANCE. THE FAILURE MILEAGE WAS 57000. *AK
Mar 26, 2007
DT*: THE CONTACT STATED WHILE DRIVING 55 MPH ON NORMAL ROAD CONDITIONS, POOR BRAKING ACTION WAS NOTICED. THERE WAS NO WARNING LIGHT ILLUMINATED TO ALERT THE DRIVER. THE CONTACT NOTICED A PRESENCE OF HYDRAULIC FLUID IN THE DRIVER SIDE CARPET. THE VEHICLE WAS TAKEN TO THE DEALERSHIP, WHO DETERMINED A LEAK FROM THE CLUTCH MASTER CYLINDER, WHICH WAS LOCATED INSIDE THE VEHICLE. THE CLUTCH MASTER CYLINDER AND THE BRAKE MASTER CYLINDER, LOCATED IN THE ENGINE COMPARTMENT HAD A COMMON RESERVOIR. THE CLUTCH MASTER CYLINDER AFFECTED THE FLUID LEVEL OF THE BRAKE MASTER CYLINDER. THE DEALERSHIP INDICATED THERE WAS NO RECALL FOR THIS DEFECT. THE MANUFACTURER HAD NOT YET BEEN CONTACTED. UPDATED 02/06/07. *JB
Oct 13, 2006
ALWAYS KEEP MY CAR CHECKED REGULARLY, CHANGED MY BRAKES IN MARCH,BUT MY ABS JUST WENT DOWN; EVEN IF IT IS A DIFFERENT PART, I AM WONDERING IF IT IS NORMAL TO HAVE TO CHANGE THE ABS SO SOON, MY CAR HAS ONLY 46000 MILES. *NM
Jun 21, 2006
+ 43 more complaints for this component
TIRES
41 complaints
ON 05/09/2014 AT APPROXIMATELY 1750 HOURS I WAS TRAVELING SOUTHBOUND ON INTERSTATE 95 ADJACENT TO MILE MARKER 99 LOCATED NEAR STUART, FLORIDA WHEN I SUDDENLY FELT A VERY STRONG VIBRATION AND LOUD NOISE COMING FROM THE FRONT RIGHT AXLE, IMMEDIATELY AFTER THE FRONT RIGHT TIRE TREAD SEPARATED FROM THE TIRE CAUSING ME TO LOOSE STEERING CONTROL OF THE VEHICLE. THE VEHICLE EVENTUALLY CAME TO A FULL STOP AND UPON FURTHER INSPECTION ON THE SHOULDER IT WAS REVEALED THAT THE SEPARATION OF THE TIRE TREAD CAUSED SIGNIFICANT DAMAGES TO THE VEHICLE TO INCLUDE FRONT RIGHT FENDER DENTS, BRAKING AC REFRIGERANT LINES, FRONT HEADLIGHT ASSEMBLY, SIDE MARKER AND THE PLASTIC COVER THAT GOES UNDERNEATH THE WHEEL WELL. THE TIRE IS DESCRIBED AS A FIRESTONE FR380, 185/65R14 86S WITH DOT E26L 38B 3110 A30. THE VEHICLE WAS TOWED TO A PEP BOYS SHOP IN JUPITER, FL AND THE TIRE WAS TAKEN TO THE TIRE PLUS STORE LOCATED IN JUPITER, FL TO BE EXCHANGED. THE TIRES WERE ORIGINALLY PURCHASED AND INSTALLED AT TIRES PLUS ON OCTOBER, 2010 AT 77,600 MILES AND OVERALL THE TIRE HAD LESS THAN 20,000 ROAD MILES WHEN THE ENTIRE TIRE TREAD SEPARATED. PICTURES OF THE TIRE ARE AVAILABLE UPON REQUEST, THANK YOU. *TR
May 12, 2014
TL - THE CONTACT OWNS A 2002 FORD FOCUS. THE VEHICLE WAS EQUIPPED WITH TIRES MANUFACTURED BY FALCON, SIZE 205-50-R16, TIRE LINE ZIEX, DOT V43V, AND SERIAL NUMBER 4M9R4509. THE CONTACT STATED WHILE INSPECTING THE TIRES THERE WAS EVIDENCE THAT THE SIDE WALLS WERE CRACKED. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS NOT CONTACTED REGARDING THE DEFECTIVE TIRES. THE FAILURE AND CURRENT MILES WERE 19,000. RK
Jun 28, 2011
COOPER COBRA RADIAL G/T - TREAD SEPARATION - ON ALL 4 TIRES. HAPPENED OVER A PERIOD OF 3 YEARS. ONE INCIDENT LEFT US STRANDED FOR 5 HOURS ON A BUSY HIGHWAY IN MARYLAND. DOT # U9V9 C28 0605 SIZE P195/60R15. *TR
Jan 23, 2009
LOSS OF AIR PRESSURE IN THE TIRES (3 OUT OF 4 SO FAR) DUE TO FAULTY VALVE STEMS. *TR
Nov 16, 2008
TL*THE CONTACT OWNS A 2002 FORD FOCUS. THE VEHICLE HAS FIRESTONE TIRES. THE CONTACT BELIEVED THAT THE REAR PASSENGER TIRE WAS DEFECTIVE DUE TO A ROLLOVER CRASH. THE APPROXIMATE MILEAGE ON THE TIRE WAS 700. WHILE DRIVING LESS THAN 75 MPH, THE DRIVER FELT A SHIFT IN THE WAY THE VEHICLE WAS OPERATING. THE TIRES WERE INSPECTED, BUT NO FAILURES WERE FOUND. WHILE ATTEMPTING TO MAKE A LEFT TURN, THE REAR PASSENGER TIRE SEPARATED IN TWO LOCATIONS. THE VEHICLE COMPLETELY ROLLED OVER WHILE MAKING THE LEFT TURN. THE DRIVER WAS INJURED. THE VEHICLE WAS TOWED TO A BODY SHOP AND THEY STATED THAT THE REAR PASSENGER TIRE WAS DEFECTIVE. THE MANUFACTURED DATE OF THE TIRE WAS TWO MONTHS PRIOR TO THE CRASH. THE POLICE FILED A REPORT AND VERIFIED THAT THE DRIVER WAS NOT SPEEDING AT THE TIME OF THE CRASH. THE VEHICLE WAS DESTROYED. THE VIN, TIRE SIZE, AND TIRE LINE WERE UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 92,000.
Nov 10, 2008
+ 36 more complaints for this component
STRUCTURE
34 complaints
MY 89 YEAR OLD MOTHER BOUGHT A 2002 FORD FOCUS FROM LAUREL AUTO IN BOSWELL AND WHEN SHE WENT TO GET IT INSPECTED WAS TOLD THE FRAME (UNIBODY) IS RUSTED SO BADLY THAT IT CANNOT BE REPAIRED. THERE ARE HOLES ALL THROUGH IT. SHE PAID $5,000 AND HAS ONLY HAD THE CAR 1 YEAR. WAS THERE A RECALL ON 2002 FORD FOCUS FRAMES? THE GARAGE STATES THEY HAVE NEVER SEEN A FRAME IN SUCH BAD SHAP.
Nov 02, 2015
TL* THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR ONLY OPENED WHEN MOVED LEFT TO RIGHT. THE CONTACT ALSO STATED THAT THE DOOR WOULD NOT OPEN WHEN UNLOCKED. THE FAILURES OCCURRED ON SEVERAL OCCASIONS. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 05V030000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Feb 12, 2015
TL*THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT WHILE REPLENISHING THE WINDSHIELD WASHER FLUID, THE HOOD LID CLOSE WITHOUT WARNING. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE NUT BUSHING DETERIORATED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 200,000. THE VIN NUMBER WAS UNAVAILABLE.
Jan 28, 2015
THE FRONT SUBFRAME IS RUSTED THROUGH AND HAS A HOLE ABOUT 8" WIDE. SCARY THAT THIS HOLDS THE VEHICLES STEERING SYSTEM AND THE ENTIRE FRONT OF THE VEHICLE TOGETHER. HOW MANY PEOPLE WILL NEED TO GET HURT? HOW MANY CARS WILL FALL APART BEFORE SOMETHING IS DONE? WHY RECALL THE WINDSTAR AND NOT THE FOCUS? *JS
May 02, 2012
TL* THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT THE ROCKER PANEL ON THE DRIVER SIDE OF THE VEHICLE WAS RUSTED. AN AUTHORIZED DEALER WAS NOTIFIED AND THE CONTACT WAS INFORMED THAT THEY WOULD NOT REPAIR THE VEHICLE BECAUSE PARTS WERE UNAVAILABLE. THE DEALER ALSO STATED THAT THE FAILURE WAS A MANUFACTURERS DEFECT WHICH HAD SINCE BEEN CORRECTED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT REPAIR SHOP WHERE THE CONTACT WAS AGAIN INFORMED THAT PARTS WERE UNAVAILABLE. THE REPAIR SHOP ALSO STATED THAT JUNK YARDS WERE NOT USING PARTS FROM OLDER VEHICLES BECAUSE THE PART WAS KNOWN TO HAVE RUSTING ISSUES. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 58,000.
Jul 28, 2011
+ 29 more complaints for this component
STEERING
34 complaints
TL*THE CONTACT OWNS A 2002 FORD FOCUS SVT. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH THE BOLT LOCATED UNDERNEATH THE AIR BAG THAT HOLDS THE STEERING WHEEL IN PLACE DISENGAGED. AS A RESULT, THE CONTACT LOST ALL STEERING CAPABILITIES BUT WAS ABLE TO DRIVE ONTO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE IGNITION SWITCH WAS FAULTY, AS A RESULT THE ELECTRICAL FAILURE CAUSED THE STEERING WHEEL TO FALL OFF AND THE BOLT TO BE LOOSE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THERE WAS NOTHING THEY COULD DO SINCE THE VEHICLE WAS NOT UNDER WARRANTY. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 77,000.
Feb 10, 2011
DRIVING AND THE CAR STARTED TO MAKE NOISE WHEN THE WHEELS WERE TURNED. CHECKED THE POWER STEERING FLUID AND BELT, AND ADDED MORE POWER STEERING FLUID. THE PROBLEM STILL CONTINUED. THE POWER STEERING LINE WAS RUBBING ON THE FRAME OF THE CAR, AND RUB OPEN CAUSING A LEAK IN THE LINE. THIS STOPPED THE POWER STEERING FROM WORKING. WE TOOK THE LINE OUT, WITH A LOT OF EFFORT, AND TIME. THEN BOUGHT A NEW PART FOR $55 AND THEN HAD TO PUT IT IN. ALTHOUGH WE HAVE NOT GOT THE PART YET, BUT IT SEEMS AS IF PUTTING IT BACK IN WILL NOT BE EASY. *TR
Jun 30, 2009
THE KEY WILL NOT TURN IN THE IGNITION, WITH THE STEERING WHEEL LOCKING UP. NO AMOUNT OF JIGGLING CAN FIX IT. SO CAR IS UNABLE TO START. (4 TIMES IN A ROW - FINAL TIME, NOT STARTED AFTER HOURS OF TRYING). *TR
Apr 13, 2009
TL*THE CONTACT OWNS A 2002 FORD FOCUS. WHILE DRIVING APPROXIMATELY 40 MPH ON NORMAL ROAD CONDITIONS, THE STEERING WHEEL LOOSENED WITHOUT WARNING. THE STEERING BEGAN TO WANDER AND FAILED TO RESPOND NORMALLY. IMMEDIATELY, THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND INSPECTED. THE VEHICLE WAS DRIVEN CAUTIOUSLY TO AN AUTHORIZED DEALER AND THEY TIGHTENED THE ADJUSTMENT SCREW AND RE-TIGHTENED THE LOCK NUTS ON THE STEERING WHEEL COLUMN. THE MANUFACTURER HAS BEEN NOTIFIED OF THE MALFUNCTIONS. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 60,000.
Apr 01, 2009
I COULD NOT BUT THE KEY IN THE IGNITION AND THE STEERING COLUMN IS LOCKED UP. IT SEEMS LIKE IT IS STUCK IN THE START POSITION. SO NOW I HAVE TO GET THE CAR TOWED. *CN
Jan 04, 2008
+ 29 more complaints for this component
LATCHES/LOCKS/LINKAGES
27 complaints
TL* THE CONTACT OWNS A 2002 FORD FOCUS. WHILE THE VEHICLE WAS STATIONARY, THE REAR PASSENGER DOOR LATCH AND BOTH FRONT DOOR LATCHES FRACTURED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 110,000. UPDATED 11/08/16*LJ *TR
Sep 12, 2016
TL* THE CONTACT OWNS A 2002 FORD FOCUS. WHILE DRIVING AT ANY SPEED OVER A BUMP IN THE ROAD, THE HATCH DOOR INDICATOR LIGHT DISPLAY ILLUMINATED. THE REAR HATCH LATCH OPENED ON ITS OWN. THE FAILURE RECURRED NUMEROUS TIMES. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES:DOORS:LATCH). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 10,846.
Aug 05, 2016
TL* THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT THE REAR PASSENGER SIDE DOOR LATCH FRACTURED. THE CONTACT STATED THAT THE REAR PASSENGER SIDE DOOR WAS INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 05V030000 (LATCHES, LOCKS, LINKAGES). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 136,000.
Aug 11, 2015
TL* THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT THE REAR PASSENGER'S SIDE DOOR COULD NOT BE LOCKED ELECTRONICALLY OR MANUALLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE MANUFACTURER ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER 05V030000 (LATCHES/LOCKS/LINKAGES). THE FAILURE AND CURRENT MILEAGE WAS 181,000.
Sep 05, 2013
TL* THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT THE PASSENGER SIDE REAR DOOR LATCH MALFUNCTIONED AND THE DOOR WOULD NOT LATCH. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 05V030000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 110,000. *TR
Jul 15, 2013
+ 22 more complaints for this component
VISIBILITY
21 complaints
TL* THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT WHILE STOPPED, HE HEARD A SNAPPING NOISE AND THE REAR PASSENGER WINDOW DROPPED DOWN INTO THE DOOR PANEL. THE CONTACT EXAMINED THE VEHICLE HIMSELF AND NOTICED THAT A PLASTIC MECHANISM WITHIN THE DOOR PANEL WAS BROKEN, CAUSING THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 90,000.
Sep 27, 2011
I HAVE A 2002 FORD FOCUS. ABOUT A YEAR AGO MY LEFT REAR WINDOW REGULATOR WENT OUT WHILE I WAS DRIVING DOWN I24. THE SOUND OF THE WINDOW SLAMMING DOWN SCARED ME SO BAD I ALMOST DROVE OFF THE ROAD AT 70MPH WITH 3 KIDS IN THE CAR. THE SOUND WAS LIKE A GUNSHOT. ABOUT 2 MONTHS LATER THE RIGHT REAR WINDOW REGULATOR WENT OUT THIS TIME I WAS DRIVING MY 3 YEAR OLD SON TO THE BABYSITTER. THE SOUND WAS SO LOUD I SWERVED ALMOST HITTING THE CAR NEXT TO ME. I GOT BOTH WINDOWS FIXED FOR ABOUT 350.00. A WEEK AGO THE LEFT WINDOW REGULATOR WENT OUT AGAIN. I AM NOW AFRAID TO DRIVE THIS CAR FOR FEAR THE NEXT WINDOW WILL GO OUT AND STARTLE ME INTO AN ACCIDENT. *TR
May 12, 2009
I HAVE A 2002 FOR FOCUS. I HAVE BEEN THROUGH A TOTAL OF 6 WINDOW REGULATORS. I KNOW THAT THIS IS PROBABLY NOT THE BIGGEST ITEM TO BE REPAIRED ON THE CAR I JUST WANT SOMETHING DONE ABOUT IT. THIS COULD REALLY BE A SAFETY HAZARD FOR SOME PEOPLE. SAY YOU WERE DRIVING DOWN THE ROAD AND BECAUSE FORD MOTOR COMPANY USES PLASTIC REGULATORS YOU WINDOW FALLS.......AND SHATTERS!!!! THAT WOULD BE REALLY BAD YOU COULD GET GLASS IN YOUR EYES AND ALL OVER THE PLACE WHICH COULD CAUSE AN ACCIDENT. I WOULD JUST LIKE SOME WAY TO GET FORD MOTOR COMPANY TO PUT A RECALL ON ALL WINDOW REGULATORS ON MODELS OF THE FORD FOCUS. *TR
Jan 06, 2009
IN 2006, I HAD PURCHASED A USED 2002 FORD FOCUS SE. A COUPLE OF MONTHS AFTER MY PURCHASE, MY RIGHT REAR POWER WINDOW WOULD NOT GO UP USING THE POWER BUTTON. ABOUT 3 WEEKS LATER, THE LEFT REAR POWER WINDOW ALSO STOPPED WORKING AND STAYED DOWN. THE WINDOWS HAD TO BE PROPPED UP WITH TAPE AND DOOR STOPPER WEDGED IN ORDER FOR THE WINDOWS TO STAY UP. WHEN FINALLY TAKEN TO A MECHANIC, THE MECHANIC SAID BOTH POWER WINDOW MOTORS HAD TO BE REPLACED AT THE COST OF $400 EACH. *TR
Feb 12, 2008
WHEN THE REAR WINDOW, (BOTH), IS RAISED OVER A PERIOD OF TIME,(3-5 YRS), THE UPPER CABLE RETAINER ON THE WINDOW ELEVATOR,(ITS MADE OF PLASTIC), BREAKS OFF ALLOWING THE WINDOW TO DROP DOWN. THIS IS BOTH A SECURITY& A SAFETY ISSUE. I HAVE OLD PARTS I'VE REPLACED THE RIGHT REAR ELEVATOR IN 4/07 NOW THE LEFT HAS FAILED.(11/07). *TR
Nov 17, 2007
+ 16 more complaints for this component
VEHICLE SPEED CONTROL
19 complaints
WHILE DRIVING MY 2002 FORD FOCUS ABOUT 45 MPH VEHICLE SUDDENLY ACCELERATED UP TO 85 MPH. I TRIED TO REDUCE SPEED BY STEPPING ON THE BRAKES STILL WOULD NOT COME TO A COMPLETE STOP I HAD TO PULL THE EMERGENCE BRAKE , STEAM WAS COMING OUT OF VEHICLE AND TURN THE ENGINE OFF BUT WHEN I STARTED IT BACK UP THE ENGINE IS STILL REVVING UP. *TR
Mar 21, 2015
TL*THE CONTACT OWNS A 2002 FORD FOCUS SVT. THE CONTACT WAS DRIVING APPROXIMATELY 65 MPH WHEN THE ACCELERATOR PEDAL WAS DEPRESSED AND BECAME STUCK IN THE OPEN THROTTLE POSITION. THE SPEED INCREASED TO 90 MPH. THE CONTACT ATTEMPTED TO MANUALLY RELEASE THE PEDAL; HOWEVER, THE PEDAL WOULD NOT MOVE UNTIL HE USED EXCESSIVE FORCE. THE VEHICLE DID NOT STOP UNTIL THE BRAKES WERE ENGAGED AND THE CONTACT WAS ABLE TO SHIFT INTO NEUTRAL GEAR. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE ONTO THE EMERGENCY LANE SO THAT IT COULD BE TOWED TO AN INDEPENDENT MECHANIC. THE FAILURE WAS CONTRIBUTED TO THE THROTTLE CABLE. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 02V117000 (VEHICLE SPEED CONTROL: CRUISE CONTROL); HOWEVER, THE VIN WAS EXCLUDED FROM THE RECALL. THE CONTACT EXPERIENCED SIMILAR FAILURES AS MENTIONED IN THE RECALL. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Jun 10, 2010
1) I NOTICED THAT MY RPMS WERE NOT RETURNING TO NORMAL AND MY VEHICLE WAS UNABLE TO STOP COMPLETELY. 2) I OWN A 2002 FORD EXPLORER XLS 4X4 WITH THE SOHC 4.0 LITER ENGINE. THE THROTTLE CABLE STUCK IN THE OPEN POSITION CAUSING THE ENGINE TO SURGE UNCONTROLLABLY AT APPROXIMATELY 5000 RPMS. I HAD TO TURN OFF MY IGNITION TO AVOID CRASHING THE VEHICLE INTO NEARBY TRAFFIC. OTA HAS RECEIVED REPORTS OF THIS PROBLEM, NHTSA ACTION NUMBER: PE05037, BUT CLOSED THE CASE ON NOVEMBER 2, 2005. THIS IS A SERIOUS DEFECT THAT COULD HAVE RESULTED IN A SERIOUS CRASH. I BELIEVE THAT OTA SHOULD ISSUE A RECALL FOR THIS PROBLEM AS IT DID FOR CAMPAIGN #03V280000. 3) I WILL BE CONTACTING FORD TOMORROW TO RESOLVE THIS PROBLEM. MY VEHICLE IS CURRENTLY NOT SAFE TO DRIVE. *TR
Jan 24, 2008
VEHICLE PARKED IN PARKING LOT AT 9:30P.M. SHERIFF WOKE US UP 2:00 A.M. BANGING ON WINDOWS STATING SUV WAS ON FIRE. 3 OTHER VEHICLES WERE DAMAGED BECAUSE OF FIRE. I AM BLESSED MYSELF AND MY CHILDREN WERE NOT IN SUV AT THAT TIME. ALSO DAMAGED PARKING AREA. *TR
Nov 28, 2007
THE SPEEDOMETER ON MY 2002 FORD FOCUS SUDDENLY DROPS TO ZERO. IT OFTEN TAKES SEVERAL MINUTES TO RESET AND OFTEN DOES THIS REPEATEDLY. IT HAS BEEN HAPPENING WITH INCREASING FREQUENCY THIS STARTED AFTER THE WARRANTY EXPIRED BUT IT IS A SAFETY ISSUE THAT FORD KNOWS ABOUT AND WILL NOT CORRECT. THEY CLAIM THAT I MUST REPLACE THE ENTIRE EXPENSIVE INSTRUMENT CLUSTER. *JB
Oct 04, 2006
+ 14 more complaints for this component
WHEELS
18 complaints
OHTSU FN7000 WITHIN ONE MONTH OF BEING PUT ON NEW TIRE WOULD DEFLATE ALL A SUDDEN WHILE PARKED SHORTLY. 4 HOURS OR LESS. CHANGED TO SPARE. TIRE HAD BELLE TIRE RUN A CHECK BLAMED ON BENT RIM. WHICH IS NOT BENT. THEY AIRED IT BACK UP AND SAME AGAIN A MONTH LATER JUST WENT FLAT. TOOK TO A LOCAL SHOP WHO HAS BEEN IN BUSINESS FOR 30 PLUS YEARS SAID IT WAS A BAD TIRE IT WAS NOTHING BUT POWDERED RUBBER INSIDE SHOWING WIRES. TOOK BACK TO BELLE TIRE AND HAD TO ARGUE TO GET THEM TO REPLACE TRIED SAYING IT WAS DRIVIN ON WHILE FLAT WHICH IT WAS NOT. I'M AFRAID THE OTHER TIRES MAY HAVE HIDDEN ISSUES NEW TIRE LOOKED BUILT DIFFERENT EVEN SAT ON RIM DIFFERENT AND HAVE YET TO HAVE A ISSUE WAS CHECKED VIA DIFFERENT SHOP RIM DOES NOT LEAK. *TR
Jan 11, 2017
SINCE 2003 I'VE HAD TO REPLACE NUMEROUS TIRES (5) AND ONE WHEEL HUB DUE TO GOING OVER ROUGH, BUT NOT USUALLY HAZARDOUS ROAD PROBLEMS, SUCH AS A SMALL/MEDIUM POTHOLE. MY CAR IS IN THE SHOP, YET AGAIN, HAVING A TIRE FIXED. *TR
Jan 12, 2009
2002 FORD FOCUS ZX5- ONE OF THE CENTER CAPS ON THE 16" WHEELS FELL OFF WHILE DRIVING THE VEHICLE. THE CAPS ARE DEFECTIVE SINCE THE TABS THAT HOLD IT ONTO THE WHEEL SEEM TO JUST BREAK OFF (CHEAP). THE CAP COVERS THE LUG NUTS. *TR
Sep 03, 2007
TL*THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT THE LEFT REAR WHEEL BEGAN TO FALL OFF THE VEHICLE. HE STATED THAT HE HAD TO HAVE THE BEARINGS REPLACED. WHILE RESEARCHING THE INTERNET, HE DISCOVERED THAT THIS FAILURE WAS FIRST NOTICED IN 2000. FORD ADVISED HIM TO CALL NHTSA SINCE THERE WERE NO RECALLS. THE ENGINE SIZE AND A VALID VIN WERE UNKNOWN. THE CURRENT MILEAGE IS 57,500 AND FAILURE MILEAGE WAS 55,000.
Jun 07, 2007
I KEPT HEARING NOISES IN THE FRONT PASSENGER SIDE OF MY CAR SO I CALLED THE DEALER AND TOLD THEM THIS PROBLEM ALONG WITH FAULTY WINDHIELD WIPERS , NOISES IN THE TRANSMISSION AND A RADIO THAT PLAYS WHEN IT WANTS. I BROUGHT THE CAR IN FOR REPAIRS . THEY DID THE REPAIRS ON THE WINDSHIELD UNDER THE WARRANTY, AND SAID THE RADIO WAS NOT DEFECTIVE AND THE FACEPLATE WAS BROKEN (IT IS NOT), AND THE NOISE THAT I AM HEARING IN THE FRONT OF THE CAR WAS DUE TO ME REPLACING A FLAT TIRE (IN THE REAR OF THE CAR) WITH A TIRE NOT THE SAME AS THE OTHER THREE. WELL I WAS DRIVING THE CAR FOR ABOUT 300 MILES AFTER BEING AT THE DEALER AND WENT TO MAKE A LEFT TURN AT A TRAFFIC LIGHT. THE RIGHT FRONT WHEEL( NOT THE TIRE) WENT ROLLING INTO THE HIGHWAY AND MYSELF AND 2 TODDLERS WENT TO THE LEFT AND INTO A BUSINESS PARKING LOT. AFTER BEING TOWED TO THE DEALER, THE TOLD ME THAT THEY DO NOT RECALL TELLING ME ABOUT THE NOISE I HEARD , AND DUE TO THE FACT THAT THE TECH THAT WORKED ON THE CAR DID NOT WRITE THE RESULTS ON IT THAT THEY WERE NOT RESPOSIBLE FOR THE WHEEL FALLING OFF AND TO GET MY CAR OFF THEIR LOT BEFORE THEY HAVE IT TOWED OFF.IN THE EVENT OF THE WHEEL FALLING OFF IT ALSO CAUSED $1000.00 DAMAGE TO THE FRONT QUARTEPANEL AND DOOR. I HAD TO HAVE THE CAR TOWED TO GRAND SPORT AUTO FOR REPAIR AND I HAVE TO PAY FOR THE DAMAGES THAT MY INSURANCE WILL NOT CCOVER, ALONG WITH A RENTAL CAR.
Mar 31, 2005
+ 13 more complaints for this component
UNKNOWN OR OTHER
17 complaints
Sunroof Exploded. Empty Road, temp low 40s. No warning. I have owned the car since 2004. Though older car, <120,000 miles.
Apr 21, 2024
The drivers door will not open. It is stuck shut. Turning the key in the lock does not work. Broke outer handle trying to open door to assist elderly party out of drivers seat. Power lock fuse is fine. Took door panel off partly to expose cable, cannot push or pull cable to force open. Safety issue because owner is elderly. Cannot reasonably crawl in and out through passenger side. Emergency personnel would not be able to reach occupants in case of an accident.
Jul 26, 2023
ANTITHEFT HAS CAR LOCKING UP WHILE DRIVING
Apr 25, 2017
IGNITION KEY WILL NOT TURN! THEY HAVE KNOWN (FORD) ABOUT THIS ISSUE AND ARE REFUSING TO ISSUE A RECALL.
Sep 17, 2015
WAS DRIVING MY CAR WHEN PASSENGER SIDE WINDOW SHATTERED AND COVERED MY PASSENGER WITH GLASS.WINDOW WAS IN HALFWAY BETWEEN UP AND DOWN POSITION. NO EVIDENCE OF ANYTHING THROWN AT WINDOW AND PASSENGER WAS NOT MESSING WITH WINDOW IN ANY WAY. NO INJURY TO THIS PASSENGER. ALMOST CAUSED AN ACCIDENT. WINDOW WAS REPAIRED AND REPLACED AT MY EXPENSE AND A MONTH LATER IT HAPPENED A SECOND TIME IN A DRIVE-THRU. MY WINDOW SHATTERED AGAIN WHEN THE PASSENGER WENT TO ROLL UP THE WINDOW WITH THE AUTOMATIC SWITCH AND IT COVERED HIM IN GLASS AND HIS HAND WAS CUT. *TR
Aug 12, 2013
+ 12 more complaints for this component
ENGINE
12 complaints
TL* THE CONTACT OWNS A 2002 FORD FOCUS. WHILE AT A TRAFFIC LIGHT, THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART AFTER TWO ATTEMPTS. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
Sep 10, 2015
TL* THE CONTACT OWNS A 2002 FORD FOCUS. WHILE DRIVING 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Jun 12, 2015
TL* THE CONTACT OWNS A 2002 FORD FOCUS. WHILE DRIVING AT APPROXIMATELY 65 MPH, AN ABNORMAL NOISE WAS HEARD AND THE VEHICLE SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE ROD BEARING DETACHED FROM THE ENGINE. AS A RESULT, THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000.
Mar 02, 2015
EVEN TODAY, I NEVER KNOW WHEN I CAN GET A STARTUP. THE KEY DOES NOT CATCH RIGHT AWAY. *TR
Jun 23, 2014
THE CAR VIBRATES; SHAKES. I WAS TOLD BY TWO AUTO REPAIRMAN BEFORE I WAS AWARE OF JUST WHAT THE PROBLEM WAS. IT IS NOW A LITTLE WORSE. I NEED TO GET IT REPAIRED SOON AND I WILL. I WAS HOPING THERE IS A RECALL ON THE MOUNTS. I WAS TOLD THERE WAS BY ADAMS STREET MUFFLER IN TALLAHASSEE. TALLAHASSEE FORD SAYS THEY HAVE NO RECALL. *TR
May 13, 2014
+ 7 more complaints for this component
TIRES,WHEELS
10 complaints
ON 05/09/2014 AT APPROXIMATELY 1750 HOURS I WAS TRAVELING SOUTHBOUND ON INTERSTATE 95 ADJACENT TO MILE MARKER 99 LOCATED NEAR STUART, FLORIDA WHEN I SUDDENLY FELT A VERY STRONG VIBRATION AND LOUD NOISE COMING FROM THE FRONT RIGHT AXLE, IMMEDIATELY AFTER THE FRONT RIGHT TIRE TREAD SEPARATED FROM THE TIRE CAUSING ME TO LOOSE STEERING CONTROL OF THE VEHICLE. THE VEHICLE EVENTUALLY CAME TO A FULL STOP AND UPON FURTHER INSPECTION ON THE SHOULDER IT WAS REVEALED THAT THE SEPARATION OF THE TIRE TREAD CAUSED SIGNIFICANT DAMAGES TO THE VEHICLE TO INCLUDE FRONT RIGHT FENDER DENTS, BRAKING AC REFRIGERANT LINES, FRONT HEADLIGHT ASSEMBLY, SIDE MARKER AND THE PLASTIC COVER THAT GOES UNDERNEATH THE WHEEL WELL. THE TIRE IS DESCRIBED AS A FIRESTONE FR380, 185/65R14 86S WITH DOT E26L 38B 3110 A30. THE VEHICLE WAS TOWED TO A PEP BOYS SHOP IN JUPITER, FL AND THE TIRE WAS TAKEN TO THE TIRE PLUS STORE LOCATED IN JUPITER, FL TO BE EXCHANGED. THE TIRES WERE ORIGINALLY PURCHASED AND INSTALLED AT TIRES PLUS ON OCTOBER, 2010 AT 77,600 MILES AND OVERALL THE TIRE HAD LESS THAN 20,000 ROAD MILES WHEN THE ENTIRE TIRE TREAD SEPARATED. PICTURES OF THE TIRE ARE AVAILABLE UPON REQUEST, THANK YOU. *TR
May 12, 2014
1. I'VE HAD PROBLEMS WITH THIS TIRE HOLDING AIR. IT HAS GIVEN ME PROBLEMS EVER SINCE I PURCHASED IT. IT WAS TAKEN TO THE DEALER ALL THROUGH WARRANTY. I'VE BEEN PUTTING AIR IN IT WHICH HAS COST ME A SURMOUNTABLE AMT OF MONEY RANGING FROM 25 CENTS TO WHATEVER THE MARKET CHARGED COST OF PUTTING AIR IN IT TO THE CURRENT DATE. IT RUINED A GOOD TIRE AFTER 12,000 MILES OF USE; IT WAS ROTATED ALL THE NECESSARY TIMES; ONLY THE RIGHT PASSENGER FRONT SIDE TIRE NO MATTER HOW MANY TIMES IT WAS ROTATED; THE SAME SIDE IS FAULTY; AUGUST 2008, A SERVICE CENTER DISCOVERED THE PROBLEM. I TOLD THEM TO EXAMINE THAT PARTICULAR WHEEL AND SEE IF THEY COULD FIGURE OUT WHAT PROBLEM EXISTS. THEY DISCOVERED THAT THE WHEEL IS BENT IN 4 DIFFERENT PLACES. I'VE HAD TO BE TOWED FROM MY WORKPLACE; MY AUTO CLUB HAS HAD TO SEND A SERVICE SHOPOUT TO CHANGE THE TIRE OR PUMP IT UP. SOMETIMES THIS WOULD HAPPEN IN MY DRIVEWAY. AFTER WARRANTY IT BECOMES THE OWNER'S PROBLEM. I BELIEVE THE MFR AND DEALER WERE AWARE OF THE PROBLEM. AN OWNER OF A 2004, NEW AT THE TIME OF PURCHASE, ALSO HAS A CRACKED WHEEL. UNLESS THIS PROBLEM IS CORRECTED, IT WILL CONTINUE TO COST PURCHASERS MORE MONIES AND ACCIDENTS IF DRIVEN OVER 30-40 MILES PER HR. THIS IS A MFR'S DEFECT. A VEHICLE IN THIS CONDITION SHOULD NOT BE DRIVEN ON LONG TRIPS AT A HIGH RATE OF SPEED, SUCH AS ON THE EXPRESSWAYS AND INTERSTATES. IT IS DANGEROUS REGARDLESS OF SPEED. ONCE AIR IS PUT BACK INTO THE TIRE, WITHIN A DAY'S TIME, DRIVEN OR NOT DRIVEN, IT STARTS GOING DOWN. BASICALLY, JUST BEING PARKED, IT WILL GO DOWN ANYWAY. WITH THE ETHICS OF THE DEALERSHIP IN THIS AREA, THEY PROBABLY DID THE SAME THING AS I'VE BEEN DOING., ADDING AIR TO THE TIRE AND RETURNING IT BACK TO ME. THANK YOU. *TR
Sep 07, 2008
2002 FORD FOCUS - FIRESTONE TIRE FAILURES. BUBBLES IN TIRES, EVENTUALLY BLOW (2) OR NEED TO BE REPLACED. HAVE PURCHASED 5 TIRES. NO PROBLEMS. ALSO RIMS ARE DENTED. NO POT HOLES ENCOUNTERED TO CAUSE THIS. NO ACCIDENTS TO CAUSE THIS. FIRST BUBBLE IN REAR DRIVER'S SIDE TIRE AT 6,000 MILES. REPLACED TIRE WITH ANOTHER FIRESTONE. TIRE BLEW AT 18,000 MILES. REPLACED TIRE AGAIN WITH NON FIRESTONES (2). BUBBLE IN TWO REMAINING FIRESTONES OCCURRED. REPLACED AGAIN WITH NON-FIRESTONES. NO PROBLEM. FORD DENIES PROBLEM. FIRESTONE DENIES PROBLEM. I HAVE A PROBLEM WITH BOTH. AM PURCHASING 2006 MONTE CARLO IN SEPTEMBER, BA BYE.
Jun 06, 2005
FORD FOCUS 2002 ZX5 WITH 16" ALLOY WHEELS AND FIRESTONE TIRES SEEMS TO BE SUSCEPTIBLE TO ROAD HAZARD DAMAGE MORE THAN OTHER CARS I HAVE HAD. ONE BUBBLED TIRE, AND ANOTHER PUNCTURED TIRE WITHIN WEEKS OF EACH OTHER. THE FOCUS ALLOY WHEELS ARE THE WORSE PROBLEMS. AT LEAST TWO HAVE BEEN BENT TO THE POINT OF CAUSING STEERING AND VIBRATION PROBLEMS ON CAR. ONE WHEEL HAS TWO VISIBLE BUMPS, AND ONE WHEEL HAS A MASSIVE BUMP FROM SOME SURPRISE ROAD HOLES. I HAVE NEVER HAD A CAR THAT HAD SUCH WEAK RIMS. I AM NOT REPLACING THE WHEELS UNTIL I TALK TO EITHER FORD OR A LAWYER.
Jan 15, 2004
16 INCH DIAMETER FRONT ALLOY WHEEL WITH 205-50/R16 TIRE ON 2002 FORD FOCUS ZTS WAS DAMAGED AND CAUSED RAPID TIRE DEFLATION DUE TO LOW SPEED , 35 MPH, IMPACT WITH POTHOLE. 50 SERIES TIRE IS TOO THIN FOR STREET USE ON THE FORD FOCUS!*AK
Dec 12, 2003
+ 5 more complaints for this component
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM
9 complaints
VEHICLE FAILED TO START AFTER COMPLETING A 30 MINUTE DRIVE AND BEING TURNED OFF FOR ABOUT 5 MINUTES. CLICKING NOISES LIKE STARTER FAILING TO ENGAGE OR LOW BATTERY ENSUED. WHEN HOOD WAS LIFTED AND BATTERY COVER REMOVED AND CABLES AND CONNECTIONS WERE INSPECTED, IT WAS OBSERVED THAT THE POSITIVE CABLE OFF THE BACK OF THE POSITIVE BATTERY HARNESS WAS EXPOSED, THE INSULATION BEING ALMOST COMPLETELY MELTED. THE EXPOSED WIRES SHOWED SIGNS OF FRAYING AND BURNING. AFTER ATTEMPTING TO JUMP START THE VEHICLE ABOUT 3 TIMES AND WAITING ABOUT 20 MINUTES, THE VEHICLE STARTED. THE VEHICLE WAS DRIVEN ABOUT 20 MILES TO A SERVICE STATION AND INSPECTED BY THEIR MECHANICS. IT WAS DECIDED FOR SAFETY REASONS(FIRE HAZARD) TO LEAVE VEHICLE. IN 45 YEARS I HAVE NEVER KNOWN A BATTERY CABLE TO MELT EVEN THOUGH I HAVE HAD BAD CONNECTIONS, CORRODED TERMINALS AND HARNESS TO THE BATTERY AND EVEN BAD STARTERS. ALL OF THE ABOVE REASONS WERE THE ONLY SOLUTIONS OFFERED TO ME.
Aug 08, 2011
2002 FORD FOCUS SE 4 CYLINDER SHUTTING DOWN WHILE DRIVING. DASH BOARD GOES OUT AND THEN THE ENGINE SHUTS DOWN. BATTERY WAS REPLACED AND IT IS STILL DOING IT. SOMETIMES IT STARTS BACK UP IF I LET IT SIT FOR AWHILE, BUT SOMETIMES I HAVE TO GET IT JUMPED. VERY UNSAFE AND SCARY WHEN IT SHUTS DOWN WHILE DRIVING ON THE ROAD. *TR
Aug 11, 2007
I AM HAVING PROBLEMS WITH MY CAR NOT STARTING ON OCCASION. ALSO, THE CAR SEEMS TO WANT TO STALL AT TIMES UPON SLOWING DOWN OR WHEN I'M STOPPED. *JB
Jul 31, 2006
THE FIRST WEEK OF ME PURCHASING MY CAR AT GARNET FORD IN CHADDSFORD, PA, I NOTICED I WAS HAVING PROBLEMS WITH MY CAR NOT STARTING. THIS HAS ONLY CONTINUED TO HAPPEN MORE. ALSO, MY CAR SEEMS TO WANT TO STALL AT TIMES UPON SLOWING DOWN OR WHEN I'M STOPPED. THE CAR WILL START RIDING ROUGH AND SHAKING INDICATING THE CAR IS GOING TO STALL. I BROUGHT THIS TO THE DEALERS ATTENTION ON MANY OCCASIONS AND THEY TOLD ME THAT BECAUSE THE PROBLEM WAS INTERMITTENT AND THEY COULD NOT RE-CREATE THE PROBLEM THERE WAS NOTHING THEY COULD DO TO CORRECT IT. THESE ARE PROBLEMS THAT STARTED DURING THE FIRST WEEK OF ME OWNING THE CAR. THE CAR WAS GIVEN TO ME THIS WAY AND GARNET FORD IS SAYING THE PROBLEM IS WITH MY IAC AND THROTTLE BODY STICKING BUT THOSE TWO THINGS ARE AGE RELATED PROBLEMS AND I ADVISED THEM THAT THIS PROBLEM HAS BEEN HAPPENING SINCE DAY ONE. THEY HAVE REFUSED TO LOOK INTO THIS PROBLEM FURTHER AND THEY ARE NOT TAKING RESPONSIBILITY FOR WHAT IS HAPPENING TO MY CAR. I'M VERY UPSET WITH GARNET FORD FOR GIVING ME A CAR WITH THESE PROBLEMS AND I EXPECT THEM TO LOOK INTO WHAT IS CAUSING THE PROBLEM AND FIX IT ON THEIR DIME NOT MINE. IF THIS DOES NOT HAPPEN, I WILL SEEK OTHER WAYS AT GETTING THEIR ATTENTION. *JB
Jul 31, 2006
I AM HAVING PROBLEMS WITH MY CAR NOT STARTING ON OCCASION. ALSO, THE CAR SEEMS TO WANT TO STALL AT TIMES UPON SLOWING DOWN OR WHEN I'M STOPPED. *JB
Jul 31, 2006
+ 4 more complaints for this component
STEERING,SUSPENSION
8 complaints
THIS IS OUR FIRST YEAR DRIVING THIS FOCUS IN THE SNOW, WE BOUGHT IT IN 2011. WE HAD A SNOW FALL ON 11/1/2012 AND WE TOOK THE CAR OUT FOR A DRIVE. ANY SPEED ABOVE 35 MPH AND THE REAR OF THE CAR FLOATS (WIGGLES) BACK AND FORTH UP TO A FOOT. IT IS COMPLETELY UNSTABLE ON SNOW OR ICE. I DID SOME RESEARCH ONLINE, AND FORD APPARENTLY KNOWS THE PROBLEM,: DEFECTIVE REAR UPPER CONTROL ARMS, SINCE THEY DID A SILENT RECALL ON THESE IN 2006. NHTSA SHOULD INVESTIGATE THIS SINCE THERE ARE MANY MORE FOCUS OUT THERE LIKE OURS, AND FORD SHOULD HAVE TO RECALL AND REPLACE THE CONTROL ARMS ON ALL OF THESE UNITS FROM 2000-2004. I HAVE OVER 35 YEARS OF WINTER DRIVING EXPERIENCE AND I HAVE NEVER HAD A VEHICLE (EVEN THE OLD REAR WHEEL DRIVE MODELS) BEHAVE SO DANGEROUSLY ON SNOW AND ICE, EVEN WITH ALL SEASON TIRES ON IT. I CONTACTED FORD MOTOR COMPANY AND THEY SAID THERE IS NOTHING THEY HAVE TO DO SINCE THE CAR IS OUT OF WARRANTY. HERE IS AN ATTACHED ARTICLE I FOUND ON LINE. OCTOBER 03, 2006 FORD MOTOR COMPANY TOLD DEALERS THAT THEY MAY NEED TO REPLACE THE REAR UPPER CONTROL ARMS ON FORD FOCUS MODELS. THE MODELS INCLUDE: 2000 THROUGH 2004 FOCUS SEDAN, WAGON, ZX3 AND ZX5 SERIES. FORD WILL CHECK THE REAR CAMBER AND, IF POSSIBLE, MAKE AN ADJUSTMENT. IF AN ADJUSTMENT TO THE VEHICLE'S REAR CAMBER IS NECESSARY BEYOND THE NEGATIVE END OF SPECIFICATION, THEN THE DEALERSHIP WILL NEED TO SOURCE REPLACEMENT REAR UPPER CONTROL ARM(S)." THIS IS CONSIDERED A "SILENT RECALL" WHERE UPON FORD MAY NOT NOTIFY OWNERS OF THIS CONDITION. . *TR
Dec 21, 2012
DT*: THE CONTACT STATED WHILE DRIVING AT HIGHWAY SPEED THE LEFT REAR WHEEL BEARINGS CAME LOOSE. THE VEHICLE PHYSICALLY FELT AS THOUGH THERE WAS A FLAT TIRE. THE CONTACT PULLED OVER AND PARKED THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP. THE INDEPENDENT REPAIR SHOP PERSONNEL REPLACED THE REAR SPINDLE ASSEMBLY, THE LEFT REAR WHEEL BEARINGS, AS WELL AS THE HUB AND DRUM OF THE SUSPENSION. *NM THE CONTACT'S MECHANIC CALLED FORD BEFOREHE DID WORK ON VEHICLE. IT WAS A METAL TO METAL SOUND. THIS COULD HAVE EASILY BEEN DEADLY. HOWEVER, CONTACT WAS IN RIGHT SLOW LANE AN DWAS ABLE TO PULL OFF THE HIGHWAY. *AK
Jan 18, 2006
DT*: THE CONTACT STATED AFTER DRIVING ON BUMPY ROAD CONDITIONS A CLANKING NOISE WAS COMING FROM THE FRONT SUSPENSION. THE CONTACT INSPECTED THE VEHICLE, AND DETERMINED THE SWAY BAR LINK WORE OUT, AND THE TIE ROD ENDS CRACKED. THE CONTACT REPLACED THE SWAY BAR LINK AND FRONT TIE ROD ENDS. THE VEHICLE WAS NOT SEEN BY A DEALER. *AK UPDATED 2/7/2006 - *NM
Jan 11, 2006
MY 2002 FORD FOCUS STARTED HAVING PROBLEMS AFTER 5000 MILES. IT STARTED WITH A NOISE COMING FROM THE FRONT LEFT WHEEL AREA. FROM THERE THE STEERING SEEMED SHAKEY AT TIMES AT HIGHWAY SPEEDS. ONCE, THE CAR PULLED TO THE LEFT SUDDENLY ON THE HIGHWAY. THE DEALERSHIP HAS CHANGED THE TRANSMISSION, FRONT BEARING, AND KNUCKLE, ON THE CAR IN THE PAST TWO MONTHS. THE CAR IS STILL NOT FIXED. THE MOST NOTICEABLE PROBLEM IS THE HOWLING GRINDING NOISE COMING FROM THE FRONT LEFT WHEEL. IT CAN BE HEARD MOSTLY AROUND 50 TO 60 MPH. IT IS STILL UNKNOWN WHAT IS WRONG WITH THE CAR.
Jan 15, 2004
THIS PROBLEM JUST HAPPENED YESTERDAY. MY DAUGHTER WAS MAKING A TURN, AND THE CVC JOINT COMPLETELY FELL APART. SHE LOST ALL STEERING CAUSING HER TO HIT A CURB. WE HAD THE CAR TOWED TO THE DEALER WHERE WE BOUGHT IT ONLY A MONTH AGO. THEY ARE REFUSING TO FIX THE CAR SAYING THAT SHE WAS IN AN ACCIDENT CAUSING THE JOINT TO FALL APART. THIS IS NOT THE CASE. WE ARE NOT SURE WHAT TO DO, AND NEED HELP. THIS IS A TERRIBLE DEFECT, AND IF SHE HADN'T HAVE BEEN GOING SLOW, SHE COULD HAVE BEEN KILLED. IS THERE ANYONE WHO CAN HELP US, AS WERE NOT SURE WHAT STEPS TO TAKE TO GET THE PUBLIC ATTENTION ABOUT A POSSIBLE KILLER.
Jan 15, 2004
+ 3 more complaints for this component
ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES
8 complaints
WENT TO LEAVE WORK YESTERDAY AND THE KEY WON'T TURN AT ALL IN MY 2002 FORD FOCUS. AFTER A QUICK INTERNET SEARCH, IT SEEMS TO BE A HUGE PROBLEM AND CONSISTENT FAILURE ON FORDS PART...BUT THEY REFUSE TO ISSUE A RECALL. FROM WHAT I'VE READ, THE DEALERSHIP CHARGES $350-450 TO REPLACE THIS PART, AND THEY REPLACE IT WITH THE SAME FAULTY DESIGNED PART THAT WAS CAUSING THE PROBLEM IN THE FIRST PLACE! *TR
Jun 10, 2011
COMPLETE IGNITION LOCK FAILURE. CAN NOT TURN KEY IN IGNITION TO START THE CAR. *TR
Dec 05, 2010
KEY WON'T TURN IN THE IGNITION OF MY 2002 FORD FOCUS -- IT'S LOCKED. *TR
Aug 28, 2010
I OWN A 2002 FORD FOCUS SE AND FOR THE PAST THREE WEEKS WE'VE BEEN FORCED TO "ENTICE" OUR KEY INTO THE IGNITION AND TO TURN IN THE IGNITION TO START THE CAR. FINALLY, TODAY, 07/25/2010, WE HAD TO LEAVE IT WHILE VISITING A FRIEND BECAUSE IT WOULD NOT START, NO MATTER WHAT WE DID. WE WILL BE TOWING IT AND FIXING THE PROBLEM AND, THROUGH RESEARCH, WE HAVE CAME TO THE CONCLUSION THAT IT WOULD COST $300+ TO DO SO. *TR
Jul 26, 2010
2002 FORD FOCUS IGNITION PROBLEM. I PURCHASED THIS CAR TWO MONTHS AGO AND IT WORKS GREAT. PROBLEM IS SOMETIMES IGNITION SWITCH GET STUCK AND WONT TURN. NOW MY HUSBAND IS STUCK IN ANOTHER STATE AND STRANDED DUE TO THIS PROBLEM. VERY DISAPPOINTED WITH FORD. *TR
Jun 09, 2010
+ 3 more complaints for this component
SUSPENSION,TIRES
8 complaints
THE 2002 FORD FOCUS SE COMFORT WAGON HAS BEEN A CONTINUAL PROBLEM OF NOT STAYING IN ALIGNMENT (NAMED THE REAR WHEELS WORST THAT THE FRONT) FOR MORE THAN 5000 MILES BEFORE NEEDING ADDITION ADJUSTMENTS. TIRES HAVE LASTED LESS THAN 20,000 MILES (REGARDLESS OF MANUFACTURER) BEFORE TOTALLY WORN OUT AND NEEDING REPLACEMENT. *TR
Dec 05, 2007
I PURCHASED A 2002 FORD TAURUS SES ON JULY 31,2005. HOWEVER I HAVE BEEN EXPERIENCING A LOUD SOUND WHEN DRIVING LIKE THE WHEEL IS WOBBLING, AND THIS CAUSES THE CAR TO DRIFT SUDDENLY ALMOST CAUSING A ACCIDENT. I'VE BEEN ALSO EXPERIENCING A BURNING SMELL COMING FROM THE VENTS IN THE VEHICLES WHEN THE HEAT WAS NOT IN USE. *JB
Aug 24, 2006
I PURCHASED NEW AN 2002 FORD FOCUS WITH A SERIOUS SUSPENSION PROBLEM. THE VEHICLE HAS WORN THROUGH TWO SETS OF TIRES UNEVENLY ON THE INSIDE OF THE TREAD. ONE SET HAD ACTUALLY WORN DOWN TO THE STEEL BELT BEYOND THE RUBBER CAUSING ITS FAILURE AT 18,000 MILES. THIS INCIDENT CAUSED DAMAGE TO THE FRONT WHEEL, WHICH HAD TO BE REPLACED. I HAVE HAD IT CHECKED BY A PROFESSIONAL AUTOMOTIVE ALIGNMENT SHOP, AND WAS TOLD IT WAS WELL WITHIN FORDS SPECIFICATIONS. AFTER CONTACTING FORD MOTOR COMPANY AND THEIR SPECIAL VEHICLE TEAM THEY BOTH SAID THERE WAS NOT ANYTHING THAT COULD BE DONE. I AM LUCKY THAT THE PROBLEM HAS NOT CAUSED A SERIOUS ACCIDENT WITHIN THE LAST 30,000 MILES AND TWO SETS OF TIRES. I FEEL THIS SAFETY OVERSIGHT IS DUE TO FORD AND ITS FAILURE TO PROPERLY ADJUST THEIR SUSPENSION PARAMETERS TO WORK PROPERLY ON OUR 2002 FORD FOCUS. REPLACED ONE FACTORY WHEEL, INSTALLED SUSPENSION CAMBER ADJUSTMENT PARTS, FOUR NEW TIRES AND HAD VEHICLE RE ALIGNED OUT OF FORDS FACTORY SPECIFICATIONS. *NM
Aug 31, 2005
FROM A CONSUMER PROTECTION SECTION OF THE ATTORNEY GENERAL. CONSUMER WAS EXPERIENCING NOISE WHILE DRIVING AND ROUNDING CURVES. DEALER FOUND NOTHING. TOOK TO A DIFFERENT DEALER AND FOUND TIRES WERE WORN AND LOOSE REAR SWAY BAR. *LA ALL FOUR TIRES WERE REPLACED AND ALIGNED. CONSUMER WOULD LIKE REIMBURSEMENT FOR COST OF TIRES AND THE ALIGNMENT. IN ADDITION, CONSUMER THINKS FORD SHOULD CONDUCT AN INVESTIGATION INTO THIS DEFECT AND CORRECT IT. *PH
Jan 04, 2004
ABNORMAL TIRE WEAR
Sep 30, 2003
+ 3 more complaints for this component
EQUIPMENT
7 complaints
A COUPLE YEARS BACK MY PASSANGER MOTOR WENT OUT AND HAD TO GET IT REPLACE. NOW MY RADIO DOES NOT WORK AND MY CD'S ARE STUCK IN IT. I HAVE WRITTEN FORD BUT GOT NO RESPONCE. PLEASE HELP. *TR
Jul 31, 2008
TL*THE CONTACT OWNS A 2002 FORD FOCUS. HE WANTED TO PURCHASE A KAYAK HOLDER FROM THULE. THULE ADVISED HIM THAT THEY WOULD NOT WARRANTY HIS VEHICLE BECAUSE THE ROOF RACK FOR HIS YEAR MAKE AND MODEL DID NOT PASS THERE CRASH TESTS. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 50,000.
Aug 03, 2007
I HAVE 2002 FORD FOCUS. PREMATURE WEAR OF FRONT BRAKE PADS AND ROTORS. BEGAN HEARING GRINDING NOISE FOUR DAYS AGO. 30,000 MILES. CHAFES, WEAR EXCESSIVE, UNEVEN, SCORED.
Apr 30, 2003
I OWN A 2002 FORD FOCUS THAT I PURCHASED LAST JUNE. I HAD WENT INTO THE WALMART , AND WHEN I CAME OUT I SAW A CAR WHICH I THOUGHT WAS MINE BUT IT DIDN'T SEEM LIKE I HAD PARKED THAT CLOSE TO THE CAR-I PROCEEDED TO THE CAR UNLOCKED THE TRUNK WITH MY KEY-PUT MY GROCERIES IN THE TRUNK AND OPENED THE DRIVERS SIDE DOOR-WHICH THEN I NOTICED SHOES IN THE FLOORBOARD ON THE PASSENGERS SIDE AND REALIZED MY KEYS HAD JUST OPENED THE DOOR AND THE TRUNK TO SOMEONE ELSE'S FORD FOCUS-SO I GRABBED A BUGGY REAL QUICK GOT MY STUFF OUT OF THE CAR-LOCKED THE DOORS AND WENT AND FOUND MY CAR. MY HUSBAND CALLED THE DEALER AND THEY JUST LAUGHED AND SAID THAT YOU HAVE A ONE IN A MILLION CHANCE SOMETHING LIKE THIS WOULD HAPPEN -THEY COULD CHANGE THE LOCKS BUT DIDIN'T THINK IT WAS NECESSARY-WOULD PROBABLY NEVER HAPPEN AGAIN-I EMAILED THE FORD COMPANY. THEY CALLED MY HUSBAND TALKED TO THEM-THEY SAID THEY WOULD MAKE A REPORT AND TO CALL THE DEALER BACK AND SEE WHAT THEY WANTED TO DO ABOUT IT. AFTER MY HUSBAND TALKED TO BOTH OF THESE PARTY'S IT WAS DECIDED THEY WEREN'T GOING TO DO ANYTHING. WE ARE GOING TO HAVE TO GET A BURGULAR ALARM-SO I WON'T HAVE TO WORRY ABOUT SOMEONE GETTING IN MY CAR , STEALING ITEMS IF SHOPPING,ETC,ETC,ETC. MOSTLY WANTED TO MAKE YOU AWARE AND SEE IF YOU HAVE HAD ANY OTHER INSTANCES OF THIS HAPPENING. YOU PAY A LOT FOR A CAR-FOR EVERYONE WHO OWNS ONE LIKE IT TO BE ABLE TO GET IN YOUR CAR. SCARES ME TOO=THAT CAR THIEVES MAY CATCH ON TO THIS
Feb 19, 2003
CONSUMER STATES VEHICLE CAME WITHOUT AN OWNERS MANUAL, THE DEALER REFUSED TO PROVIDE ONE, CONSUMER NO LONGER OWNS THE VEHICLE. *SLC
Aug 09, 2002
+ 2 more complaints for this component
SEAT BELTS
6 complaints
FAILED TO RETRACT TO THE RATCHET. LEFT WITH LOOSE NON FUNCTIONAL LENGTHY BELT NOT PROTECTING ME FROM POSSIBLE CRASH. *TR
Mar 13, 2012
MY DRIVER'S SIDE SEAT BELT SHREDDED. I HAD TO REPLACE IT SEVERAL MONTHS AGO AND PURCHASE A NEW ONE FROM FORD. MY AUTO MECHANIC INSTALLED THE NEW SEAT BELT FOR ME. THE BELT NEEDED REPLACING, AS IT WAS CONTINUING TO SHRED (IN STRANDS) AND ONLY HAD ABOUT ONE-THIRD TO HALF OF ITS WIDTH REMAINING. THE LENGTH OF THE SHREDDING WAS APPROXIMATELY 12 TO 14 INCHES LONG. IT DEFINITELY POSED A SAFETY HAZARD. I HAD NEVER EXPERIENCED A PROBLEM LIKE THIS BEFORE, EVEN IN VERY OLD AUTOMOBILES THAT I OWNED. SEAT BELT MATERIAL FADING FROM SUNLIGHT, YES, SHREDDING, NEVER. MY AUTO MECHANIC AT MY REPAIR SHOP HAD NEVER SEEN ANYTHING LIKE THAT BEFORE EITHER. *TR
Mar 08, 2009
SEAT BELTS IN THE BACK SEAT HAVE STUCK IN THE RETRACTED POSITION AND COULD NOT BE LOOSENED. *AK
Jan 29, 2004
THE FRONT SEAT BELTS DID NOT RETRACT. THE VEHICLE WAS TAKEN TO THE DEALER FOR THIS PROBLEM 4 TIMES. *JB
Apr 30, 2003
VEHICLE WAS AT A COMPLETE STOP AND WAS IMPACTED BY ANOTHER VEHICLE GOING 50 MPH IN THE REAR END. THE SEAT BELT DIDN'T RETRACT. PLEASE PROVIDE MORE DETAILS. PH
Feb 06, 2003
+ 1 more complaint for this component
POWER TRAIN,ELECTRICAL SYSTEM
5 complaints
TL*THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT THE GEAR WOULD NOT SHIFT OUT OF PARK. THE FAILURE OCCURRED TWICE IN THREE WEEKS. HE ALLOWED THE VEHICLE TO RUN FOR OVER AN HOUR; HOWEVER, THE GEAR WOULD STILL NOT SHIFT OUT OF PARK. THE VEHICLE CAN ONLY BE DRIVEN IF AN EMERGENCY BUTTON IS ENGAGED, WHICH ALSO DOES NOT ALLOW THE GEAR TO SHIFT OUT OF PARK. AN INDEPENDENT MECHANIC STATED THAT THE FAILURE WAS ELECTRICAL AND A WIRE THAT CONNECTS TO THE BRAKES NEEDED TO BE REPAIRED. THE VEHICLE WAS PURCHASED IN MAY OF 2007 WITH A 1,000 MILE OR 30 DAY WARRANTY. THE FUEL SYSTEM WAS UNKNOWN AND THE VIN WAS INVALID. THE CURRENT MILEAGE WAS 86,332 AND FAILURE MILEAGE WAS 86,302.
Feb 19, 2008
'02 FORD FOCUS ZX5 HAS SHOWN CONTINUOUS PROBLEMS WITH IGNITION. FIRST, THE KEY WOULD GET STUCK AND THE TRANSMISSION WOULD NOT SHIFT OUT OF 'P'. THEN, THE KEY WOULD INTERMITTENTLY GET STUCK IN THE IGNITION. THIS OCCURRED WITH INCREASING FREQUENCY, AND IT IS NOW STUCK PERMANENTLY. I HAVE NOT YET TAKEN IT TO GET FIXED, BUT BASED ON PHONE INQUIRIES TO REPAIR SHOPS IT WILL COST ME ANYWHERE FROM $200-500 TO GET IT FIXED. *TR
Dec 28, 2007
IGNITION WILL NOT TURN. CLUTCH MASTER CYLINDER LEAKS. *JB
Jan 10, 2006
RUNAWAY AUTO THROTTLE BODY STICKING CAUSED CAR TO BECOME A RUNAWAY AUTO WITH NO CONTROL TO STOP. EXITING HIGHWAY 80 AT PRNRYN RD. EXT. CRUISE CONTROL SHUT OFF AUTO SPEEDED UP ENJINE ROARED APPLIING BRAKES DIDN'T STOP AUTO. WENT OFF ROAD AND STRUCK A LARGE OAK TREE. VEHICLE OVERTURNED DOWN AN EMBANKMEND. LANDED ON ROOF OF AUTO. AUTO HAD 450 MILES ON IT AND WAS TOTALLY DESTROYED.
May 29, 2005
ON AUGUST 11, 2003 I TOOK MY CAR INTO KOONS FORD OF ANNAPOLIS, TO HAVE THE HAVE THE IGNITION SWITCH TOOK AT, BECAUSE THE KEY WOULD NOT TURN. I WAS TOLD MY SERVICE MANAGER MIKE SHECKELLS, THE SERVICE ADVISOR PETE, AND FACTORY TECH: 063 - RANDALL BOUNDS, AND A CASHIER THAT THIS HAS BEEN A MAJOR PROBLEM WITH MOST OF THE FORD FOCUS, I FEEL THIS I SHOULD BE ON A RECALL NOTICE IF ITS HAS BEEN A MAJOR PROBLEM WITH THE FOCUSES. THAT THE CONSUMERS SHOULD NOT HAVE TO PAY FOR A MAJOR DEFECT WITH THESE VECHICLE. ALSO, I HAD MY FOCUS IN KOONS FOR OF ANNAPOLIS, ON MAY 10, 2003, TO HAVE NEW BRAKES, OIL CHANGE AND TRANSMISSION PROBLEMS. ON THE TRANSMISSION PROBLEMS BECAUSE IT WAS A INTERMITTENT THAT THEY COULD NOT FIND ANY THING.*AK ON JULY 25, 2003, I LEFT MY CAR FOR SERVICE ON THE TRANSMISSION BECAUSE IT WAS SLIPPING OUT OF GEAR COMPLETELY. THEY HAD THE CAR UNTIL AUGUST 7, 2003, WHICH THEY PUT IN A REMFG TRANSMISSION AND C. I LEFT KOONS FOR WITH 1.5 MILES ON THE TRIP METER, I WENT ANOTHER 17.1 MILES WENT THE TRANSMISSIONS SURGED, I E-MAILED MIKE SHECKELL ON AUGUST 8, 2003 WHICH HE DID NOT ANSWER AS OF THIS DAY. I TALKED TO MIKE SHECKELL ON AUGUST 11, ABOUT THIS PROBLEM AND THE ANSWER I GET IS THEY CAN NOT DO ANY EXCEPT TO LET SOME ONE GO ON AT TEST DIVE WITH ME. THIS IS NOT THE ANSWER BECAUSE IT'S A INTERMITTEN PROBLEM AND SOME ONE WOULD HAVE TO DRIVE IT FOR A FEW DAY BEFORE THE TRANSMISSION WOULD SURGED AGAING. I HAVE KEPT RECORD OF THIS PROBLEM IS SURGED AT 18.5 MILES, 93 MILES AND AT 250.0 MILES ON THE TRIP METER. I FEEL THE TRANSMISSION WAS NOT FIXED AND FIXED RIGHT AND ALSO, FEEL THAT THIS IS A SAFETY PROBLEM. I HAVE DONE BUSINESS WITH KOONS FOR OF ANNPOLIS FOR OVER 20 YEARS. MY DAUGHTER IS SCARED TO RIDE IN THIS CAR NOW, AND I DO NOT FEEL SAFE IN THE CAR NEITHER. I HAVE NEVER HAD THIS TYPE OF BAD SERVICE OR INCOMPETENT SERVICE BEFORE, I ALSO FEEL THEY ARE JUST TELLING ME ANYTHING, BECAUSE OF BEING A FEMALE.
Aug 14, 2003
EXTERIOR LIGHTING
4 complaints
TAIL LIGHT CONNECTION MELTS DUE TO BULB GETTING TOO HOT. IMPOSSIBLE TO REMOVE CONNECTOR TO REPLACE BULB. HAVE TO REPLACE ENTIRE LENS. MANY, MANY REPORTS ONLINE OF THIS HAPPENING. FORD DENIES AND REFUSES TO REPLACE. EXPENSIVE REMEDIES FOR CUSTOMERS. THIS HAPPENS ON FOCUS WAGONS AND MANY OTHER FORDS.
Nov 18, 2016
DRIVER SIDE TAIL LIGHT AND BRAKE LIGHT. THE HOUSING IS SHAPED SO THAT YOU CAN'T TAKE THE LIGHTBULB OUT W/O BREAKING IT. I TOLD THEM TO DO WHATEVER TO MAKE IT WORK CAN'T AFFORD $118.00 TO REPLACE A MANUF DEFECT PART. *TR
Jul 02, 2008
A YEAR AGO, THE DRIVER'S SIDE TURN SIGNAL LIGHT ON MY 2002 FORD FOCUS WAGON BURNED OUT. IN TRYING TO REPLACE IT AT A LOCAL AUTO PARTS PLACE. THE SOCKET WAS SO TIGHT IN THE LENS/REFLECTOR ASSEMBLY THAT IT COULD NOT BE REMOVED. I TOOK IT TO MY DEALER, KAIN FAMILY FORD IN LONDON. I LEARNED THAT THE PROBLEM WAS THAT THE FITTING FOR THE SOCKET HAD WARPED FROM EXCESSIVE HEAT, APPARENTLY. THE DEALER SEARCHED TO SEE IF THERE WAS A TECHNICAL BULLETIN AND FOUND ONE INSTANCE IN WHICH A PIZZA DRIVER IN A SIMILAR VEHICLE HAD A SIMILAR PROBLEM. THEY WERE ABLE TO PULL THE LIGHT OUT AND WITH A POCKET KNIFE MAKE THE NEW SOCKET FIT IN THE ASSEMBLY, AND CHARGED ME THE HOURLY RATE FOR THE WORK. I SUSPECT THIS IS A MANUFACTURER'S DEFECT, BECAUSE I'VE HEARD OF TWO OTHER INSTANCES IN THE SAME TYPE OF VEHICLE IN THIS AREA WITH THE SAME RESULTS. I RECENTLY REPLACED THE PASSENGER SIDE HEADLAMP AND FOUNT THE SAME WARPING. I HAVE YET TO TAKE IT TO MY DEALER, BUT WILL. IS THERE A WAY TO SEARCH REPAIR RECORDS FOR THIS VEHICLE TO DETERMINE IF THIS IS A DEFECT AND SHOULD BE RECALLED? I LEARNED OF THIS SITE FROM CLICK AND CLACK ON NPR'S CARTALK. *NM
May 28, 2006
THE HOUSING ON THE LEFT REAR TAIL LIGHT MELTED WHICH WAS CAUSED BY THE LIGHT BULB OVERHEATING. THIS CAUSED THE BRAKE LIGHT TO FAIL. CONSUMER INFORMED OTHER DRIVERS THAT THE VEHICLE WAS COMING TO STOP, WHICH COULD RESULT IN AN ACCIDENT.*AK
Apr 25, 2005
AIR BAGS,SEAT BELTS
4 complaints
TL* THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED WHILE DRIVING 50 MPH, ANOTHER VEHICLE MADE U-TURN AND CRASHED INTO THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELT DID NOT PROPERLY RESTRAIN THE DRIVER OF THE VEHICLE. THE CONTACT WAS TAKEN TO A NEARBY EMERGENCY ROOM TO BE TREATED WITH BACK, SHOULDER AND NECK INJURES. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS 30,000.
Jun 20, 2014
TL* THE CONTACT OWNS A 2002 FORD FOCUS ZTW. THE CONTACT WAS DRIVING 25 MPH AND CRASHED INTO ANOTHER VEHICLE WHEN THE AIR BAGS FAILED TO DEPLOY.THE DRIVER SIDE SEAT BELT EXTENDED OUTWARD AND FAILED TO SECURE PROPERLY. THE CRASHED CAUSED ONE INJURY AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 59,000.
Jan 19, 2012
I WAS IN A CAR ACCIDENT, MONDAY FEB 11TH AT 7:15 AM. MY SEATBELT WAS BROKEN DURING THE IMPACT AND MY AIR BAGS DID NOT DEPLOY. MY CAR IS CONSIDERED A "TOTAL LOSS", THEREFORE I CAN NOT FIX THE DAMAGES TO IT. IF MY SEATBELT BROKE DUE TO THE IMPACT, THEN WHY DIDN'T MY AIR BAGS DEPLOY? *TR
Feb 14, 2008
WHILE SLOWING DOWN DUE TO INTENSE TRAFFIC ON A HIGHWAY WE WERE VIOLENTLY HIT BY A CAR DRIVING BEHIND US. THE IMPACT WAS SO GREAT THAT THE CAR WAS DEMOLISHED - THE BOTTOM REAR OF THE CAR AND TIRES WERE TOTALLY CRUSHED, THE ROOF WAS BENT IN THE MIDDLE, ALL WINDOWS BURST, AND DOORS WERE JAMBED SHUT. WE WERE PUSHED INTO THE CAR AHEAD OF US. THE AIRBAGS DID NOT INFLATE. PASSENGER SUSTAINED FACIAL INJURIES AND DRIVER SUSTAINED INJURIES TO CHEST. WE DO NOT BELIEVE THE SEAT BELTS CONSTRAINED US IN THIS CRASH. *AK
Nov 06, 2003
SUSPENSION,STRUCTURE
4 complaints
LAST INSPECTION IT WAS REPORTED TO INSPECT THIS YEAR THE CROSSMEMBER/SUBFRAME NEEDED TO BE REPLACED OR CAR WOULD NOT PASS INSPECTION RESEARCHING THIS I'VE FOUND SEVERAL PEOPLE COMPLAINED ABOUT THIS ALSO I SAW RECALL OF MORE SUSPENSION ISSUES OCCURRING NOW.. 40 K MILEAGE IT HAS LAST YEAR HAD TO REPLACE SWAY BAR BECAUSE IT LET LOOSE WHEN I DROVE HOME PUNCTURING MY TIRE ALMOST WENT INTO THE RIVER THIS NIGHT . *TR
Jan 15, 2014
THE FRONT SUB FRAME ON MY 2002 FORD FOCUS ZTS WAS COMPLETELY RUSTED THROUGH AND UNABLE TO SUPPORT THE FRONT SUSPENSION. I ALSO HAD MY CAR INSPECTED BY A FORD DEALER WHO PASSED IT AND TOLD ME NOTHING ABOUT HOW DESTROYED MY SUB FRAME WAS. WHEN I TOOK IT TO A MECHANIC THEY TOLD ME IT WAS SO BAD I SHOULDN'T BE DRIVING THE VEHICLE. THE BOLTS WHERE EVEN RUSTED OUT OF THE SUB FRAME. ITS BELIEVED THAT THIS ALSO CAUSED MY MOTOR MOUNTS TO HAVE TO BE REPLACED. CAUSE SUCH BAD VIBRATION THAT IT RUINED ALL MY SHOCKS, STRUTS, AND ALL 4 OF MY TIRES. THE TIRES WHERE ONLY 5 MONTHS OLD AND ARE DESTROYED. *TR
Jul 16, 2012
TL*THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT TOOK HIS VEHICLE TO THE DEALER FOR ROUTINE INSPECTION. HE WAS ADVISED THAT THE FRONT CROSS MEMBER HAD EXCESSIVE CORROSION. HE CALLED AN AUTHORIZED DEALER AND WAS INFORMED THAT THE COMPONENT NEEDED TO BE REPLACED AT THE COST OF $800. HE IS IN THE PROCESS OF HAVING THE VEHICLE REPAIRED. THE MANUFACTURER STATED THAT THE COMPONENT WAS NOT COVERED UNDER WARRANTY. THE CONTACT HAS POSSESSION OF THE FAILED COMPONENT. THE FAILURE AND CURRENT MILEAGES WERE 60,000. UPDATED 07/28/09. *LJ THE CONSUMER WAS INFORMED THE EXCESSIVE CORROSION WAS THE RESULT OF NOT HAVING ADEQUATE CORROSION PROTECTION AT THE TIME OF MANUFACTURING AND IT WAS IN DANGER OF FAILING. UPDATED 07/31/09.,*JB
Jun 26, 2009
I HAVE DRIVEN MY FORD FOCUS SE WAGON NOW FOR ABOUT TWO YEARS. IT IS A COMPANY CAR FOR WHICH I DRIVE APPROXIMATELY 50,000MILES PER YEAR. I HAVE HAD TO REPLACE THE REAR TIRES THREE TIMES SINCE RECEIVING THE VEHICLE DECEMBER 2001. EVERY 20,000 MILES THE REAR ALIGNMENT GETS LOOSE AND ESPECIALLY IN WINTER DRIVING ON WET PAVEMENT, I FEAR FOR MY LIFE BECAUSE WHEN I CANNOT TRAVEL AT THE SPEEDS OF SURROUNDING TRAFFIC FLOW. THERE IS A VIBRATION IN THE REAR TIRES CAUSED POSSIBLY TO A BENT FRAME OR POOR DESIGN. I HAVE NEVER REPLACED THE FRONT TIRES OR EVEN ROTATED THEM SINCE NEW! THEY ARE STILL PLENTY ADEQUATE FOR TRACTION. THE REAR ALIGNMENT PROBLEM SEVERELY HAMPERS THE FUEL ECONOMY OF THE VEHICLE BECAUSE IT FEELS AS THOUGH I AM DRAGGING THE REAR END AROUND EVERYWHERE I GO. I AM TURNING THE VEHICLE IN THIS NEXT MONTH FOR A REPLACEMENT AND I HAVE DECIDED I WILL NEVER PURCHASE A FORD VEHICLE AGAIN DUE TO THE HISTORY OF BAD LUCK I HAVE HAD WITH FORDS IN THE PAST.
Jul 22, 2003
FUEL SYSTEM, OTHER
4 complaints
CAR STALLED WHILE DRIVING - WOULD NOT RE-START - BETWEEN 1/2 TO 2/3 FULL TANK - INDEPENDENT GARAGE DIAGNOSED FAULTY FUEL PUMP, SAID FUEL PUMP RELAY WAS "SMOKING" AND RED-HOT - LUCKILY HAPPENED IN TOWN, WAS SCHEDULED TO DRIVE INTO CHICAGO ON 90/94 WITH FAMILY MEMBERS INCLUDING A CHILD JUST 2 DAYS FROM NOW! - HAVE READ HISTORY ON THIS PROBLEM, CAN'T BELIEVE NHTSA ALLOWED FORD TO WAIT FOR FAILURES - APPARENTLY FORD'S "FIX" ON THIS PROBLEM IS NOT CORRECT, AS THIS IS A 2002 MODEL CAR - CAR TOWED TO DEALER FOR REPAIRS, AWAITING OUTCOME. *AK
Jul 16, 2004
FUEL DELIVERY MODULE FAILED, BLEW EGR LINE AND LOADED UP REAR EXHAUST BEYOND REPAIR. CAR ONLY HAS 41,000 MILES ON IT. "TOTAL CARE" WARRANTY WON'T COVER ALL OF THIS. *CB
Jan 16, 2004
THE CAR LEAKS UNDER THE DASHBOARD ON THE PASSENGER SIDE UPPER LEFT CORNER. THE CAR HAS BEEN INTO THE DEALER FOUR TIMES IN THREE WEEKS AND IS CURRENTLY THERE NOW. THEY HAVE REPLACED THE CASING AND SEALED IT TWICE. AWAITING NEWS ON WHAT WILL BE DONE THIS TIME. DT
Nov 06, 2002
CONSUMER STATES THAT WHILE DRIVING AND WITHOUT WARNING THERE IS WATER LEAKING FROM THE DASHBOARD AND THIS IS CAUSING A DISTRACTION TO THE CONSUMER'S VIEW. DEALER NOTIFIED. MR
Oct 11, 2002
SEATS
3 complaints
TL* THE CONTACT OWNED A 2002 FORD FOCUS. WHILE IDLING AT A STOP SIGN, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE FRONT DRIVER SEAT DISENGAGED FROM THE FLOOR OF THE VEHICLE. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS NOT FILED. THE CONTACT WAS INJURED AND RECEIVED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Jul 21, 2016
VEHICLE WAS AT A COMPLETE STOP,AND WAS IMPACTED AT 50 MPH BY ANOTHER VEHICLE. THE DRIVER SIDE SEAT BACK TWISTED IN THE DIRECTION OF THE PASSENGER SIDE SEAT AND SNAPPED. PLEASE PROVIDE MORE DETAILS. PH
Feb 06, 2003
LUMBAR CABLE/PARTS BREAK WHEN YOU ADJUST SEAT BACK. NLM
Sep 23, 2002
STEERING,ELECTRICAL SYSTEM
3 complaints
THE IGNITION ON MY 2002 FORD FOCUS WILL NOT WORK AND MY UNDERSTANDING THAT THIS IS HAPPENING TO MANY PEOPLE ALSO. THIS ISSUE WILL LEAVE YOU STRANDED AND UNABLE TO LEAVE YOUR CURRENT DESTINATION. IN THE EVENT OF AN EMERGENCY IT IS UNRELIABLE. I WORK FOR A FIRE AND RESCUE AGENCY WHICH REQUIRES ME TO MAKE QUICK RESPONSE AND WITH THIS DEFECT I CANNOT. IMAGINE IF A FEMALE IS IN A DOMESTIC ISSUE AND NEED TO GET AWAY OR IS OUT SHOPPING LATE AND NEED TO LEAVE THE AREA SHE IS LEFT VULNERABLE AND ALONE WITH NO WAY OF LEAVING. THIS DEFECT NEED TO BE ADDRESSED ASAP. I HAVE RESEARCHED THIS ISSUE AND FOUND THAT AFTER REPLACING THE DEFECTED PART YOU STILL WILL HAVE THE SAME ISSUE BECAUSE OF POOR DESIGN. YOUR ATTENTION TO THIS MATTER WILL BE GREATLY APPRECIATED. *TR
Jun 13, 2010
IT WAS 11 O'CLOCK AT NIGHT IN FREEZING WEATHER WHEN I HAD GOTTEN INTO MY CAR THAT HAD BEEN SITTING ALL DAY.(WHICH I HAD STARTED WITH EASE 13 HOURS BEFORE) THE KEY WOULD NOT TURN IN THE IGNITION. I TRIED TURN THE KEY BACK AND FORTH FOR AN HOUR BEFORE MY BOYFRIEND'S MOM CAME TO PICK ME UP AT 1:00 IN THE MORNING. IF SHE WOULDN'T HAVE BEEN THERE FOR ME I WOULD HAVE HAD TO WALK 10 MILES IN DANGEROUS COLD TO GET HOME, BECAUSE I DIDN'T HAVE ANY MONEY ON ME FOR A CAB. I PAID $450 TO TOW THE CAR 4 MILES TO THE CLOSEST DEALERSHIP AND REPLACE THE IGNITION CYLINDER. THE PART IS UNDER A ONE YEAR WARRANTY. SINCE DECEMBER 20, 2008, MY IGNITION CYLINDER HAS NOT BEEN WORKING PROPERLY WITH MY KEY. I INSERT THE KEY AND I HAVE TO WIGGLE THE KEY TO TURN, INSERT, AND REMOVE IT FROM THE IGNITION. I WILL BE VISITING THE DEALERSHIP WHERE I HAD IT REPLACED LAST YEAR THIS WEEK. AT LEAST THIS TIME IT SHOWED SIGNS OF MALFUNCTION PROBABILITY. THIS SHOULD BE CONSIDERED A SAFETY ISSUE. IF SOMEONE IS DRIVING THE CAR AND IT STALLS ON A RAILROAD TRACK (OR ANY OTHER HAZARDOUS LOCATION) AND CANNOT RESTART OR MOVE THE CAR BECAUSE THE IGNITION WON'T TURN. THERE COULD BE DEADLY CONSEQUENCES FOR THE DRIVER, PASSENGERS, AND OTHERS CLOSE BY. *TR
Jan 01, 2009
MY CAR HAS FREQUENT PROBLEMS WITH THE STEERING COLUMN, IGNITION LOCKING WHICH BECAME PROBLEMATIC WHEN I STALLED IN TRAFFIC AND NEARLY CAUSED A MULTI CAR ACCIDENT BECAUSE I COULD NOT START THE CAR. *TR
Aug 13, 2008
FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM
3 complaints
FAULTY IGNITION CYLINDER LOCK, FAILS WITHOUT WARNING. I HAD IT REPLACED 12/15/07 AND IT IS NOW DEFECTIVE AGAIN ON 4/6/09. I HAD IT FIXED LAST TIME FOR $200, BUT IT CAN COST UP TO $400. HOW THIS ISN'T A SAFETY ISSUE IS BEYOND ME. THEN AGAIN THE PINTO'S EXPLODING GAS TANK WASN'T DEEMED A "SAFETY ISSUE" BY FORD, EITHER. *TR
Apr 06, 2009
I HAVE 2002 FORD FOCUS SE THAT CUTS OUT AND STALLS WHILE MAKING RIGHT HAND TURNS. I TOOK TO THE DEALER 18 MONTHS AGO AND THEY COULDN'T FIND ANYTHING WRONG. NOW IT IS DOING IT 5 TIMES A DAY AND OTHER FOCUS OWNERS ARE SAYING THAT THEIRS CUTS OUT AS WELL. FORD HAS NO TSB THAT I COULD FIND FOR IT BUT IT IS VERY. *NM
Jun 18, 2006
CONSUMER HAD CONCERNS ABOUT HER VEHICLE. *PH THE CONSUMER RECEIVED A FUEL PUMP RECALL LETTER THAT WAS FIXED UNDER WARRANTY. *SC THE CONSUMER STATED THE VEHICLE EXPERIENCED ELECTRICAL PROBLEMS IN THE PAST.*JB
Jan 27, 2004
SERVICE BRAKES, AIR
3 complaints
I HAD TO REPLACE MY FRONT BRAKES AT ABOUT 20,000 MILES AND AGAIN 30,000 MILES LATER. I UNDERSTAND THERE IS A CLASS ACTION SUIT AGAINST FORD FOR IT'S EARLY BRAKE PROBLEMS. *TR
May 08, 2008
MY 2002 FOCUS NEEDED FRONT BRAKE PADS AND ROTORS AT 20K MILES. MY REPAIR SHOP SAYS FORD USES A VERY SOFT COMPOUND ON THE BRAKES AND ROTORS CAUSING THEM TO WEAR QUICKLY. MY LOCAL FORD SERVICE CENTER SAYS I AM LUCKY BECAUSE HE SEES THIS TYPE OF REPIAR NEEDED AT 13-14K FOR THE FOCUS. AFTER CALLING MY LOCAL FORD DEALERSHIP, AND FORD DIRECTLY, I WAS TOLD THAT MY WARRANTY DOES NOT COVER "WEAR ITEMS". AT ABOUT $300 TO REPAIR, THIS IS TOTALLY UNSATISFACTORY. I'LL NEVER BUY A FORD AGAIN, AND I AM JOINING THE CLASS ACTION LAWSUIT AT WWW.FOCUSBRAKESCLASSACTION.COM
May 12, 2004
WHILE DRIVING THE AT 45MPH THE GAS AND BRAKE PEDAL LOCKED UP FOR FIVE MINUTES. PULLING THE VEHICLE OUT OF THE ROAD. DEALER HAS INSPECTED THE VEHICLE AND COULD NOT DUPLICATE OR CORRECT THE PROBLEM. TS
Dec 17, 2002
ENGINE AND ENGINE COOLING,UNKNOWN OR OTHER
3 complaints
I BOUGHT THE CAR ON OCT 29, 2002. SINCE DAY ONE THE CAR HAS CONSUMED WAY TOO MUCH GAS. IT IS OUTRAGEOUS! IT HAS BECOME A MORTGAGE PMT! MY CAR PMT IS $344 A MONTH I PAY THE SAME IN GAS A MONTH. I USE TO OWN A 1993 FORD ESCORT,STICK,4 CYC AND NEVER DID I EVER SPEND SO MUCH GAS. I AM 49 YRS OLD, DON?T SPEED, AND KNOW THE DIFFERENCE. I HAVE ALSO OWNED MANY STICK,4 CYL CARS AND NONE HAVE EVER SPEND SO MUCH GAS. THERE HAS GOT TO BE A PROBLEM WITH THE CAR IN THAT RESPECT. SECOND: A COUPLE OF MONTHS AGO THE "CHECK ENGINE" LIGHT CAME ON, EVER SINCE THEN, MY CAR WON'T START IN THE MORNINGS, AND WHEN IT HAS BEEN SITTING FOR A AWHILE. I HAVE BROUGHT MY CAR TO THE DEALER 4 TIMES ALREADY, THEY HAVE CHANGED THE FUEL PUMP 3 TIMES, STILL HAVING THE SAME PROBLEM, THIS LAST TIME IN WHICH I PICKED UP THE CAR YESTERDAY, NOV. 11, NOTHING WAS DONE! I ASK QUESTIONS BUT ALL I GET IS THERE IS NOTHING WRONG! BUT SOMETHING IS HAPPENING...NOWADAYS, EVERYTHING IS COMPUTERIZED, ONE THING GOES BAD AND IT AFFECTS THE ENTIRE CAR. SOMETHING IS NOT BEING CHECK, BUT I AM INFORMED, EVERYTHING IS BEING CHECKED! I HAVE HAD IT WITH THE CAR! WITH THE AMOUNT OF GAS THAT IS BEING CONSUMED & THE NOT STARTING JUST DON?T KNOW WHAT TO DO! THERE IS SOMETHING MAJORLY WRONG WITH THIS CAR! I CAN'T STAY THIS WAY, IT IS NOT FAIR, IT?S SO EXPENSIVE TO OWN A CAR NOWADAYS. THE STRESS OF BEING LEFT ANYWHERE, BEING LATE FOR WORK MOST OF THE TIME DUE TO THE CAR NOT STARTING. WHY SHOULD I PAY FOR SOMETHING THAT IS NOT WORKING PROPERLY? I WORK, LIVING PAY CHECK TO PAY CHECK, I AM HAVING WAY TOO MUCH STRESS & NOW I AM @ A POINT WHERE IT HAS EFFECTED MY WORK, POSSIBLY I WILL LOOSE MY JOB.
Jan 15, 2004
AT LEAST TWICE A WEEK MY CAR TAKES 2-5 TRIES TO START. AFTER IT STARTS, IT RUNS VERY ROUGH AND FEELS LIKE IT'S GOING TO STALL...SOMETIMES IT DOES IF I'M AT A LIGHT. I HAVE A STICK SHIFT AND THERE'S NO INDICATION ON THE IDLE THAT IT'S RUNNING LOW. MY CAR HAS BEEN IN THE SHOP MORE THAN I'VE HAD IT FOR THE LAST SIX MONTHS. FORD TELLS ME THEY HAVEN'T RECEIVED ANY COMPLAINTS LIKE THIS AND THE DEALERSHIP HAS TOLD FORD THEY CAN'T REPLICATE THE PROBLEM...EVEN THOUGH THEY'VE TOLD ME ON A COUPLE OF OCCASIONS THAT THEY HAVE. USUALLY THEY DON'T REPLACE ANYTHING BUT SO FAR THEY'VE REPLACED MY EGR VALVE, FUEL PUMP, AND GAS TANK. THE DEALERSHIP HAS BEEN INCONSISTENT ON HOW THEY DOCUMENT THE TIME MY CAR'S BEEN IN THE SHOP AND WITH A ONE YEAR OLD AND A FOUR YEAR OLD...I CAN NO LONGER TAKE TIME TO GO TO THE SHOP...NOT TO MENTION LOSSED TIME AT WORK. I ACTUALLY LIKE MY CAR BUT I NEED IT TO START AND THEY OBVIOUSLY CAN'T FIX IT. THIS HAS BEEN A FRUSTRATING EXPERIENCE AND WE WILL NO LONGER PURCHASE FORD VEHICLES BECAUSE OF THE LACK OF COOPERATION FROM BOTH THE DEALERSHIP AND FORD. WE'VE BOUGHT AN F-150, EXPLORER, AND THE FOCUS FROM THE SAME DEALERSHIP...I GUESS OUR MONEY WAS JUST A DROP IN THE BUCKET FOR THEM AND IN THE LONG RUN CUSTOMER DON'T REALLY MATTER. I DON'T KNOW WHAT TO DO ABOUT THE CAR EXCEPT TO TRY FOR THE LEMON LAW...BUT SINCE THE DEALERSHIP HAS CHOSEN TO LIE AND SAY THEY CAN'T REPLICATE THE PROBLEM, WHO KNOWS HOW THAT WILL TURN OUT.
May 28, 2003
AT APPROX THREE HOURS AFTER PURCHASING OUR NEW FOCUS, WE WHERE DRIVING ON THE FREEWAY. THE VEHICLE BEGAN TO JERK, AND THE SPEEDOMETER WENT FROM 60 TO 140, AND RETURNED TO ZERO. THE VEHICLE THEN CAME TO A STALL. WE THEN NOTICED THAT THE CHECK ENGINE LIGHT CAME ON, THE FUEL CAP, AND THE ENGINE SERVICES SOON. WE WERE ABLE TO RESTART THE VEHICLE, BUT APPROX 5 MINUTES LATER, THE ENGINE SHUT OFF. WE THEN RETURN THE VEHICLE TO THE DEALER FOR REPAIRS. THE SERVICES DEPARTMENT STATED THAT THE CAUSES WAS A LOOSE GROUNDS, AND INCOMPLETE CIR. THE SERVICES DEPARTMENT CORRECTIONS WERE DIAG. LED TO LOOSE GROUND CONNECTIONS NEAR BATTERY. A FEW DAYS LATER THE VEHICLE DID NOT WANT TO START, AND IT TOOK 2 ATTEMPT'S TO START THE VEHICLE.*AK
Jul 15, 2002
SERVICE BRAKES, HYDRAULIC,EQUIPMENT
3 complaints
I BOUGHT MY 2002 FORDFOCUS IN AUGUST 2002 FROM UNIVERSAL FORD DEALERSHIP IN LONG ISLAND CITY, NEW YORK. ABOUT ONE MONTH LATER OF HAVING THE FOCUS MY BRAKES STARTED SQUEALING. MY NEW CAR ONLY FELT AND DROVE LIKE A NEW CAR FOR ONE MONTH. I TOOK BACK THE CAR FOR SERVICE AND THEY TOLD ME THE CAR IS NORMAL. I RECENTLY CHANGED MY BRAKE PADS AND HAD MY ROTORS CHECKED OUT AND STILL AM HAVING BRAKES SQUEALING. *LA
Nov 21, 2003
THE VEHICLE WAS TAKEN TO THE DEALER BECAUSE NOISE WAS HEARD COMING FROM THE FRONT BRAKES. THE DEALER REPLACED THE FRONT BRAKES. *AK THE BRAKE PROBLEM CONTINUED. THE RADIO HAD NO BASS AND AFTER THE VEHICLE WAS SHUT OFF THE RADIO WOULD TURN BACK ON. *SCC *NLM
Oct 12, 2003
2002 FORD FOCUS HAS FAILURE OF FRONT BRAKE CALIPERS, NEEDS REPLACING OF ROTORS, PADS AND CALIPERS UNDER WARRANTY BUT DEALER REFUSES TO AGREE TO THIS ESTIMATE BY MASTER BRAKE. DEALER SAYS I ONLY NEED PADS AND ROTORS MACHINED. CAR ONLY HAS 14,692 MILES ON IT.*AK
Sep 09, 2003
FUEL/PROPULSION SYSTEM
2 complaints
CAR WOULD NOT SHIFT CORRECTLY TO 3RD OR 4TH GEAR. ENGINE FUEL LIGHT WOULD APPEAR. *JS
Feb 07, 2015
IN TANK ELECTRIC FUEL PUMP FAILURE DUE TO MANUFACTURING DEFECT FAILED AND CAUSED THE CAR TO STOP DEAD. FORTUNATELY THE DRIVER HAD NOT AS YET ENTERED THE MOVING TRAFFIC LANE! FORD KNOWS THERE IS A PROBLEM WITH THIS FUEL PUMP AND YET WOULD RATHER SPEND MILLIONS IN TV ADS THEN REPAIR OR REPLACE FAULTY SAFETY HAZARD ITEMS IN THEIR PRODUCTS! JUST TAKE A COUNT OF ALL THE AUTOS MADE BY FORD WITH THIS FAULTY FUEL PUMP AT AN AVERAGE DOLLAR COST ( SO FAR NO LOST OR CRIPPLED LIVES) OF $1000 PER AND DETERMINE THAT BY NOT RUNNING ONE PRIME TIME HALFTIME NATIONAL FOOTBALL GAME AD THEY COULD EASILY REPAIR ALL THOSE VEHICLES, HAVE A CLEAR CONSCIENCE ABOUT THE SAFETY OF THEIR PRODUCT USERS AND GAIN PRICELESS VALUE WORTH MAYBE 10 TIMES THE COST OF THE SINGLE AD? THEY DID IN FACT ALLEGEDLY ISSUE AN EXTENDED WARRANTY FOR MY 2002 FORD FOCUS THAT STATED REPLACE ON FAILURE UP TO 100,000 MILES BUT ALAS THEY NOW DENY THIS. I ALSO WONDER WHY AN ELECTRIC ITEM WOULD BE SUBMERGED IN A FUEL CELL AND WONDER WHY THEY HAVE BEEN SO LUCKILY AS TO NOT HAVE ANY FUEL TANKS EXPLODE AS OF NOW? " MY POINT" DRIVING AN AUTO THAT MAY STOP RUNNING (WITHOUT WARNING) DUE TO A DEFECTIVE PART SHOULD BE (AT THE VERY LEAST) REPAIRED AT COMPANY COST NOT PASSED ON THE OWNER WHO MAY HAVE ALREADY SURVIVED A NEAR DEATH EXPERIENCE WHEN THEIR CAR DIED AT 60 MPH WITH SEMI TRUCKS ALL AROUND? NOT OUR CASE BUT NEXT TO WORST CASE AFTER TANK EXPLOSION! JUST BECAUSE IT HASN'T HAPPENED YET IS NO EXCUSE TO NOT TAKE FULL RESPONSIBILITY FOR THE REPAIR. NO PART ON ANY MODERN AUTO (DUE TO NORMAL USE) SHOULD FAIL ( AS IF IT HAD A CLOCK BUILT IN) JUST PAST THE 60,000 MILE MARK EVEN IF IT TOOK 12 YEARS TO REACH THE MILES UNDER THE 36 MONTH 60,000 MILE SO CALLED FACTORY WARRANTY? *TR
Sep 30, 2014
STRUCTURE,LATCHES/LOCKS/LINKAGES
2 complaints
I HAVE OWNED THIS VEHICLE FOR FIVE YEARS AND AT ABOUT 180,000 MILES I NOTICED THAT MY REAR DRIVER DOOR WOULD NOT LATCH. BOTH REAR DOORS STICK AND HAVE BEEN DIFFICULT TO OPEN. HOWEVER, AT ABOUT 180,000 MILES THE DOOR LATCH STOPPED WORKING COMPLETELY. I HAD TO WRAP THE SEAT BELT AROUND THE DOOR TO KEEP IT FROM OPENING WHILE DRIVING. AFTER DOING SOME RESEARCH ONLINE I FOUND THAT THERE IS A RECALL ON THE 2002 FORD FOCUS DOOR LATCHES. I SCHEDULED AN APPOINTMENT WITH MY LOCAL FORD DEALERSHIP BUT WHEN THEY RAN MY VIN# THEY INFORMED ME THAT MY CAR WAS NOT PART OF THE RECALL. EVEN THOUGH I WAS EXPERIENCING THE SAME ISSUE THAT LED TO THE RECALL THEY TOLD ME THAT I WOULD HAVE TO PAY TO HAVE THE CAR REPAIRED. THEY REFERRED ME TO THE FORD CUSTOMER SERVICE LINE AND AFTER SPENDING 45 MINUTES ON THE PHONE I WAS TOLD TO KEEP ME RECEIPTS IN CASE THEY ISSUE A RECALL IN THE FUTURE. I AM EXTREMELY DISAPPOINTED THAT FORD DIDN'T OFFER TO FIX MY CAR KNOWING THAT THERE WAS A RECALL ON OTHER CARS THAT ARE THE SAME YEAR, MAKE, AND MODEL. *TR
Jul 28, 2013
TL*THE CONTACT OWNS A 2002 FORD FOCUS. THE FRONT PASSENGER SIDE DOOR WILL NOT OPEN OR UNLOCK. THE DOOR IS COMPLETELY STUCK. THROUGH ONLINE RESEARCH, THE CONTACT DISCOVERED SEVERAL COMPLAINTS, BUT NO RECALLS. THE POWERTRAIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 70,000.
Nov 20, 2007
EQUIPMENT ADAPTIVE/MOBILITY
2 complaints
THE DESIGN OF THE CUP HOLDERS IN THE FRONT SEAT, WITH THE BIG OPENING ON THE SIDES, IS A MAJOR FLAW. WHILE MAKING A TURN, WHETHER SHARP OR NORMAL, A DRINK CAN EASILY TIP OUT OF THE CUP HOLDER, AND FALL ONTO THE GROUND OF THE CAR. WHEN I MADE A RIGHT TURN, MY NORMAL SIZED WATER BOTTLE FLEW OUT OF THE CUP HOLDER, DUE TO THE OPENING, AND STARTED ROLLING AROUND ON THE GROUND. HAD I NOT PICKED UP THE BOTTLE, OR NOTICED IT FLEW OUT, IT COULD HAVE EASILY BECOME LODGED BETWEEN THE BRAKE AND / OR GAD PEDALS AND CAUSED A MAJOR ACCIDENT. *TR
Sep 02, 2012
IGNITION KEY WILL NOT TURN - CAR WILL NOT START. *TR
Aug 08, 2012
ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE
2 complaints
WHILE IDLING, MY CAR IS TURNING OFF. IT ALSO DOES SO WHEN ATTEMPTING TO ACCELERATE AFTER SHIFTING THE CAR FROM P TO D. INITIALLY THE GAS CAP LIGHT ON THE DASHBOARD SIGNALED. I REPLACED THE CAP, AND THE CHECK ENGINE LIGHT WAS ILLUMINATED AFTERWARDS. NOW, THE CAR IS TURNING OFF COMPLETELY WHILE IDLING AND ONLY THE CHECK ENGINE LIGHT IS LIT. *TR
Nov 27, 2011
2002 FORD FOCUS SE ENGINE STALLED.*MR CONSUMER HAD THE FUEL PUMP REPLACED EXPECTING TO REMEDY THE PROBLEM. ONCE THE CONSUMER ARRIVED AT THE GAS STATION AND BEGAN TO FILL THE GAS TANK THERE WAS A PUDDLE OF OIL UNDERNEATH THE VEHICLE, IT WAS THEN DETERMINED THE DEALER INSTALLED THE GAS TANK INCORRECTLY WHICH CAUSED THE LEAK. *TS. ON THE THIRD OCCASION, WHILE DRIVING, THE ENGINE STALLED AND RESTARTED AND THE AUTOMATIC TRANSAXLE/COOLING SYSTEM LIGHT ILLUMINATED ON THE DASHBOARD AND THEN WENT OFF. *JB
Aug 25, 2003
ENGINE AND ENGINE COOLING,POWER TRAIN
2 complaints
TL*THE CONTACT OWNS A 2002 FORD FOCUS. WHEN THE VEHICLE STOPPED IT BEGAN TO SHAKE. THE FAILURE RECURRED WHENEVER THE VEHICLE STOPPED. APPROXIMATELY ONE MONTH LATER A CHECK ENGINE LIGHT BEGAN ILLUMINATING ON THE DASHBOARD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP WHERE THE CONTACT WAS TOLD THAT THE ENGINE WAS MISFIRING. THE CONTACT WAS LATER TOLD THAT THE FAILURE WAS WITHIN THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 98,200 AND THE CURRENT MILEAGE WAS 101,000. THE VIN WAS UNAVAILABLE.
Dec 30, 2010
WHILE DRIVING AT HIGHWAY SPEEDS ENGINE LOST POWER, NEARLY RESULTING IN A REAR END COLLISION. DEALER WAS NOT ABLE TO DUPLICATE THE PROBLEM. *AK THE TACHOMETER WOULD SUDDENLY RACE UP TO 7000 AND THE WHEELS LOST POWER. THE VEHICLE FELT AS IF IT WERE IN NEUTRAL, AFTER 15-30 SECONDS OR DOWNSHIFTED TO 2ND GEAR, THE VEHICLE RE-ENGAGES AND THE WHEEL POWER WAS RESTORED. THIS WAS AN INTERMITTENT PROBLEM. FORD WAS UNABLE TO DIAGNOSE THE PROBLEM. A FLIGHT RECORDER WAS INSTALLED TWICE. THE ENGINEERS REVEALED THAT THE PROBLEM COULD HAVE BEEN RELATED TO THE SPEED SENSORS AND INPUT SHAFT SENSORS. THE CONSUMER'S HUSBAND EXPERIENCED A COMPLETE LOSS OF POWER. THE VEHICLE WAS UNABLE TO BE MOVED BECAUSE THERE WAS NO POWER STEERING. THE LOSS LASTED 10 SECONDS, THE GEAR WAS PLACED INTO 2ND GEAR, THEN BACK TO DRIVE AND THE POWER STEERING WAS BACK ACTIVE. THIS PROBLEM RETURNED TWO MORE TIMES. ON ONE OF THE INCIDENCES, THE TACHOMETER HAD GONE OVER 7 THEN DROPPED. THE TRANSMISSION SLIPPED INTERMITTENTLY. *SC
Mar 11, 2004
PARKING BRAKE
2 complaints
I HAVE A 2002 FORD FOCUS ZX3 WITH A THEORETICALLY WORKING PARKING BRAKE, I'VE HAD THE BRAKES REPLACED ONLY ONCE AS I WAS BUSY AND COULDN'T DO IT MYSELF. NOW THAT I HAVE BRAKING PROBLEMS AND TIME I WENT TO REPLACE THEM MYSELF. THE FRONT DISC BRAKES LOOK ALMOST BRAND NEW, SO I CONTINUED TO REMOVE AND INSPECT THE REAR DRUM BRAKES. WHEN I TOOK THE DRUMS OFF THEY WERE TIGHT AS IF THE BRAKES WERE ENGAGED SO I DOUBLE CHECKED AND MADE SURE ALL THE BRAKES WERE DIS-ENGAGED. I CONTINUED TO WORK ON THE BRAKES AND THE FORD DEALERSHIP ASSURES ME THEY REPLACED THESE BRAKES BEFORE, HOWEVER THE SHOES WERE WORN AND CRACKED DOWN TO BARE METAL AS IF THEY HAD NEVER BEEN REPLACED. I THEN NOTICED THAT MY PARK BRAKE APPEARED TO BE ENGAGED. I DOUBLE CHECKED AGAIN AND IT WASN'T, I HAD SOMEONE WATCH THE BRAKE AS I ENGAGED AND DIS-ENGAGED THE BREAK AND IT WORKS FINE, COME TO FIND OUT THE SPRING/WIRE FOR THE PARKING BREAK IS TO SHORT FOR THE CAR'S HUB, ABOUT TWO INCHES INFACT. I CONTACTED THE DEALERSHIP AND THE TECHNICIAN I TALKED TO SAID THAT IT WAS COMMON WITH MY CAR AND I NEED TO HAVE THEM REPLACE THE WHOLE BREAK ASSEMBLY. SO I'VE BEEN DRIVING THIS CAR FOR ALMOST TEN YEARS NOW WITH THE PARKING BREAK ENGAGED AND FORD KNOWS ABOUT IT, BECAUSE THEY BUILT IT THAT WAY AND I HAVE TO PAY THEM TO FIX SOMETHING THAT WAS ENGINEERED THAT WAY. IF I BROKE IT OR IT'S WEAR AND TEAR I UNDERSTAND, BUT I BOUGHT A CAR TO BE FULLY FUNCTIONAL OFF THE LOT NOT SO I CAN BRING IT IN AND PAY FOR THEM TO FINISH BUILDING IT PROPERLY AFTER I OWN IT. I CANT AFFORD THEIR OUTRAGEOUS PRICES FOR THIS WORK SO I DIS-ENGAGED THE CABLE AND AM NOW DRIVING A CAR WITHOUT AN EMERGENCY BRAKE, THANKS FOR THE SAFETY FEATURES FORD. *TR
Feb 14, 2010
SUDDEN BRAKE FAILURE. THE FORWARD DRIVER SIDE STEEL BRAKE LINEL WAS WORN THROUGH BY THE PLASTIC INNER FENDER WELL CAUSING ALL BRAKE FLUID TO LEAK OUT. REPLACED BRAKE LINE.*AK
Dec 09, 2004
ELECTRICAL SYSTEM,EQUIPMENT
2 complaints
FORD FOCUS 2002 ZTS KEY IGNITION FAILED AT 80,000 MILES FOR OVER A YEAR BEFORE THE TOTAL FAILURE THERE WERE AT LEAST 12 TIMES THAT THE IGNITION FAILED BUT FINALLY WORKED AFTER A FEW TRIES. I WAS LEFT STRANDED ON MORE THEN ON OCCASION DUE TO THIS FAILURE AND LAST TIME HAD TO HAVE MY CAR TOWED TO THE DEALERSHIP. THE PROBLEM WAS FIXED AT THE FORD DEAL SHIP AND COST ME 450.00. I HAD TO GET A NEW KEY AND A NEW IGNITION. I CAN FEEL THAT ONCE AGAIN THE KEY IS RUBBING THE IGNITION THE WAY IT WAS BEFORE THIS PROBLEM WAS FIXED AND AM SURE THAT IN THE FUTURE I WILL HAVE TO REPLACE THE PART ONCE AGAIN. I JUST HOPE THIS TIME I WON'T BE STRANDED. *TR
Feb 09, 2010
IGNITION LOCK WAS JAMMED ON MY FORD FOCUS 2002 AND I HAD TO REPLACE IT TWICE SO FAR. IT COST ME CLOSE TO $400 CANADIAN. I ONLY HAVE 40,000 MILES ON IT . THIS HAS BEEN SUCH A FREQUENT EVENT. FORD IS NOT TAKING ANY RESPONSIBILITY YET. *JB
Jul 10, 2006
SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROL
2 complaints
ABS AND BRAKE LIGHTS HAS CONTINUED TO BE ON AND CRUISE CONTROL HAS STOPPED WORKING. *TR
May 22, 2009
I HAVE A 2002 FORD FOCUS SE W/ 5 SPEED MANUAL TRANSMISSION AND CRUISE CONTROL PLUS OTHER OPTIONS. ON DATE LISTED, I WAS TRAVELING AT 65 MPH ON A 4 LANE HWY APPROACHING A TRAFFIC LIGHT. THE CAR WAS IN 5TH GEAR W/ THE CRUISE CONTROL ON. UPON TOUCHING THE BRAKE PEDAL TO TURN OFF THE CRUISE CONTROL AND BEGIN BRAKING, NEITHER EVENT HAPPENED. I TRIED 3X TO GET THE CRUISE CONTROL TO TURN OFF BY PRESSING THE BRAKE PEDAL HARD. IT FAILED ALL THREE TIMES. BY THEN, I WAS RAPIDLY APPROACHING A GROUP OF CARS IN BOTH NORTHBOUND LANES OF GA HWY 365 COMPLETELY STANDING STILL WAITING FOR THE LIGHT TO CHANGE. IN RESPONSE TO A RUNAWAY CAR, I ATTEMPTED TO DRIVE OFF THE RIGHT SHOULDER OF THE ROAD; HOWEVER, THE CAR IMMEDIATELY IN FRONT OF ME DID THE SAME. I STRUCK HER CAR ON THE RIGHT SIDE WITH THE LEFT SIDE OF MY 2002 FORD FOCUS SE. MY PASSENGER REACHED OVER & TURNED THE IGNITION SWITCH TO OFF. I WAS ABLE THEN TO BRAKE THE CAR TO A STOP A FEW FEET FROM A CONCRETE CULVERT. THE LEFT FRONT WHEEL OF MY CAR WAS FOLDED APPROXIMATELY 45 DEGREE ANGLE AND THE ENTIRE FRONT END WAS DOWN ON THE GROUND. THE LEFT FRONT TIRE HAD BLOWN OUT. NEITHER CAR WAS DRIVEABLE. THIS IS THE SECOND TIME THIS CAR HAS FAILED ON TURNING OFF THE CRUISE CONTROL WHEN THE BRAKE PEDAL WAS APPLIED. FURTHER, THE BRAKE WEAR INDICATOR HAD BEGUN SQUELING RECENTLY. THE CAR HAD 13040 MILES ON IT AT THE TIME OF THE ACCIDENT. IT WAS PURCHASED ONE YEAR EARLIER. WILLARD FERGUSON
Sep 11, 2003
SUSPENSION,WHEELS
2 complaints
PURCHASED CAR NEW MAY 2002. FOCUS ZTS. IN AUGUST TOOK CAR TO ONTARIO CANADA ON ROADTRIP FROM MISSOURI. WAY BACK FROM TRIP, NOTICED VIBRATIONS FROM BACK OF CAR AT HIGHWAY SPEED. DIDN'T THINK MUCH OF IT BECAUSE OF SIMILAR EXPERIENCE WITH ESCORT. TOOK CAR ON TRIP TO MYRTLE BEACH IN MAY 2003 AND THE VIBRATION WAS MORE THEN OBVIOUS AT 55MPH. WHEN RETURNED FROM TRIP TOOK CAR IN FOR SERVICE. DRIVER SIDE REAR BUSHING ON TIRE ARM WAS WORN. WHEEL WAS TILTED AND TIRE WAS WEARING WRONG. DEALERSHIP REPLACED ARM AND TIRE. TOOK CAR ON ANOTHER TRIP MARCH 2004 NOTICED EXTREME VIBRATION STILL COMING FROM SAME SIDE/BACK OF CAR. SHAKES PLASTIC BAGS IN BACKSEATS. VIBRATES DRIVER SEAT AND STEERINGWHEEL. BECAUSE MOST OF MY DRIVING IS ON REGULAR ROADS IT'S NOT SOMETHING THAT BECOMES OBVIOUS RIGHT AWAY. WILL BE TAKING CAR IN AGAIN ASAP. ALSO HAD A PROBLEM RIGHT AFTER PURCHASING THE CAR WITH THE PASSERNGER SIDE FRONT FLOOR WET AFTER HUGE RAIN. TOOK IT IN FOR REPAIR AND I DON'T THINK THERE HAS BEEN A NOTICEABLE PROBLEM SINCE.*AK
May 19, 2004
THE FRONT DRIVER'S WHEEL BEARING AND HUB WENT OUT AT ABOUT 7,000. THE CAR MADE A VERY LOUD NOISE. FORD REPAIRED THIS PROBLEM. CAR HAD TO HAVE BRAKE PADS AT 28,000 MILES. THE WEAR ON THE DRIVER'S SIDE FRONT WAS MUCH WORST THAN THE OTHERS. REPAIR PERSON SAID THAT THE CALIPERS WERE DEFECTIVE. COST 100. DOLLARS. THE FRONT PASSENGER'S SIDE WHEEL BEARING AND HUB WENT OUT AT 29,000. I PAID FOR REPAIR OF WHEEL $150. I WAS TOLD THAT THE DRIVER'S SIDE WAS GOING OUT AGAIN. THERE IS OBVIOUSLY A PROBLEM WITH THE FRONT SUSPENSION OF THIS CAR. I AM NOW FACED WITH REPAIRS OF THE OTHER SIDE FOR A SECOND TIME AND THE CAR IS ONLY 18 MONTHS OLD. I AM WORRIED THAT THE WHEELS WILL COME OFF.
Jan 15, 2004
STRUCTURE,TIRES
2 complaints
WATER LEAK INTO THE TRUNK FROM BODYSEAM, AND WATER LEAK INTO THE PASSENGER SIDE FRONT FLOOR FROM COWL PANEL SEAMS AND FRESH AIR VENT::: FUEL PUMP - ELECTRIC ( IN TANK ) REPLACE::: VEHICLE HAS A BAD JERKING PROBLEM, SERVICE DEPT. CAN'T CORRECT PROBLEM::: LR WINDOW SCRATCHED REPLACED WINDOW::: REAR VIEW MIRROR DOOR MOUNT REPLACED::: PREMATURE TIRE WEAR::: ECT.
Apr 10, 2004
THE CONSUMER EXPERIENCED A SUDDEN LOUD EXPLOSIVE NOISE WHILE PULLING OUT OF PARKING AND MAKING A TURN. THEN, ANOTHER EXPLOSIVE NOISE OCCURRED INVOLVING THE REAR TIRE. *YH *SCC
Jul 30, 2002
TIRES,UNKNOWN OR OTHER
2 complaints
REAR TIRES TRACTION FAILED. AS A RESULT, VEHICLE BECAME UNCONTROLLABLE. *AK THE CONSUMER STATED WHEN THE ROADS WERE WET, THE VEHICLE WAS HARD TO CONTROL. THE VEHICLE WAS TAKEN TO THE DEALER AT LEAST 6 TIMES FOR THE SAME PROBLEM, THREE OF THE SIX TIMES THE DEALER REPLACED THE TIRES, HOWEVER THAT DID NOT RESOLVE THE PROBLEM. *JB
Apr 01, 2004
ALL FOUR STUDS ON THE RIGHT FRONT BROKE OFF AND CAUSED DAMAGE TO THE BRAKES, FRONT BUMPER, ALONG WITH A FEW OTHER THINGS. THE DEALER SAID IT WAS MY FAULT BECAUSE I HAD A MECHANIC BESIDES THEM CHANGE THE BRAKES ON IT. I HAD MY 2 MONTH BABY NIECE IN THE BACK ALONG WITH 3 OTHER PEOPLE. THE OTHER PROBLEM I HAVE IS THE SEAL ON THE WINDSHIELD IS COMING OUT NEAR THE ROOF.
Jan 15, 2004
ENGINE AND ENGINE COOLING,AIR BAGS
2 complaints
WHILE DRIVING AT ANY SPEED VEHICLE HESITATED AND TOOK A DIP FORWARD AND DOWN TO THE GROUND. THEN, IT ACCELERATED AS IF NOTHING HAPPENED. CONSUMER'S DAUGHTER EXPERIENCED THE SAME THING WHILE DRIVING AND LOST CONTROL OF THE VEHICLE WHICH LANDED IN A DITCH. CONSUMER'S DAUGHTER SUSTAINED BACK INJURIES. CONSUMER WORE SEAT BELTS. HOWEVER, AIR BAGS FAILED TO DEPLOY. *AK
Jan 22, 2004
I WAS DRIVING DOWN THE PA TURNPIKE GOING 60 MPH IN MY 2002 FORD FOCUS. I HAD JUST PASSED A COP AND HAVE WITNESSES THAT I WAS NOT SPEEDING OR DRIVING ERRATICALLY. IT WAS 8:30 IN THE MORNING AND MY CAR SUDDENLY LOST ALL POWER. MY RPM'S DROPPED AND I WAS LOOSING MY SPEED. (THIS HAPPENED ONE MONTH PRIOR AND I TOOK IT TO FORD. THEY REPLACED THE FUEL PUMP AND TWO OTHER PARTS ON WARRANTY) I HAD TO GET TO THE RIGHT SHOULDER, WHICH HAD A WALL RIGHT AFTER IT, BECAUSE I WAS IN THE LEFT LANE WHERE THERE WAS A WALL DIRECTLY TO MY LEFT. IN TRYING TO CROSS THE CAR LOST TRACTION ON THE ROAD AND SHOT ME HEAD FIRST INTO THE WALL. HEAD FIRST AT 55 MPH AND MY AIRBAGS DID NOT DEPLOY. THE CAR HAS BEEN DEEMED A TOTAL LOSS AND FOR THE PAST TEN DAYS I HAVE BEEN IN UNBELIEVABLE PAIN, TO THE ER 3 TIMES. NOW I HAVE PHYSICAL THERAPY FOR ABOUT A MONTH BEFORE HOPEFULLY EVERYTHING IS BETTER. I AM A 19 YEAR OLD FEMALE AND I DON'T WANT TO SEE ANYBODY ELSE HURT IN THIS SORT OF ACCIDENT. I HAVE AN ATTORNEY AND I SUGGEST ANYONE WITH A FOCUS HAVE ONE ON HAND. I WANT EVERYONE TO READ THIS BEFORE THEY BUY ONE! MY NEXT STEP IS TO CONTACT MAGAZINES AND TELEVISION SHOWS. I HAD A GUARDIAN ANGEL WITH ME, SOMEONE MAY NOT BE SO LUCKY! *NLM
Jun 14, 2003
STEERING,AIR BAGS
2 complaints
AT 60 MPH CONSUMER TURNED STEERING WHEEL, NO RESPONSE, VEHICLE HIT A CONCRETE WALL HEAD ON. PASSENGER SUFFERED KNEE AND CHEST INJURIES. THE VEHICLE WAS TOTALED.*AK
May 06, 2002
THE VEHICLE EXPERIENCED LOSS OF STEERING ABILITY, AS A RESULT THE VEHICLE HIT A CONCRETE JERSEY WALL HEAD ON AT 60 MPH, NEITHER AIRBAG DEPLOYED, PASSENGER SUFFERED KNEE AND CHEST INJURIES, THE VEHICLE WAS TOTALED. * MJ
May 06, 2002
SERVICE BRAKES
1 complaint
Break lights won't work and was almost hit by another car, changed break lights changed light break switch checked fuses and wiring everything is good
Dec 26, 2024
SUSPENSION,ELECTRICAL SYSTEM,EXTERIOR LIGHTING
1 complaint
I drive a 2002 Ford Focus Sedan. My engine light is on, warning light for trunk door ajar light is on (even though the trunk is securely locked, my front headlights due not work consistently (sometimes work, sometimes don't). My trunk does not always latch secure after I close it as well. I took my car to Advanced Auto Parts and had my engine light diagnosed. Engine codes that resulted were: B1318, B1881, C1947, B2438, B2434, P0457. The representative tested my battery and found that the voltage was slightly lower than it should be. My concern is for my safety as well as the safety of others. Do we have some manufacturer defects on this particular vehicle? Have other concerns which could be the result of vehicle wear and tear, or/and due to manufacturer defects as well. Inner tie rods need replaced as well as control arms/bushings, as reported to me by a mechanic. I have seen recall reports related to the 2002 Ford Focus in which there has been issues directly related to what I'm reporting, which is another reason I'm filing a report. Thank you. The contact wanted to add that the wipers are experiencing an electrical issue as well. When in use, the wipers cannot be switched off when it is at the highest position because it will not return in the downward position.
Jan 21, 2023
POWER TRAIN,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
CAR PERIODICUALY LOOSES ALL POWER TO DASH BATERRY EVERYTHING COMPLETLY I'VE REPLACE BATTERY ALTINATOR CLUSTER LIGHT IT SEEMS IF I USE MY LIGHT IT HAPPENS MORE OR ANYTIME I STOP OR SLOW DOW IT STALLS AND WILL NOT START WITHOUT A JUMP THEN IT WILL BE GREAT AGAIN SOMETIMES FOR A DAY SOMETES A WEEK IT S VERY IRRADICUL AND THROTLE GETS STUCK REVING UP HIGH THEN OTHER TESTS IDLES WAY TOO LOW AND DOES
Aug 06, 2018
ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
TL* THE CONTACT OWNED A 2002 FORD FOCUS. WHILE DRIVING APPROXIMATELY 55 MPH THE VEHICLE STARTED TO SMOKE FROM THE BACK SEAT. WITHIN A SHORT TIME, THE INSIDE OF THE VEHICLE WAS COMPLETELY FILLED WITH SMOKE. THE ENGINE SHUT OFF WITHOUT WARNING. THERE WERE NO FLAMES AND NO INJURIES. THE VEHICLE WAS PLACED IN NEUTRAL AND COASTED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND LATER TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE OIL PUMP BURNED UP AND THE ENGINE WAS COMPLETELY DESTROYED. THE VEHICLE WAS DEEMED DESTROYED. THE VEHICLE WAS TOWED TO A FRIEND'S RESIDENCE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE SIX MONTHS LATER AND GAVE THE CONTACT A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 73,000. UPDATED 04/12/17 LJ *CN
Feb 24, 2017
STEERING,SUSPENSION,WHEELS
1 complaint
OK SO I'VE HAD MY FORD FOCUS FOR ABOUT 3 MONTHS NOW I FELL IN LOVE WITH THIS LITTLE THING RECENTLY GOT STRUTS CHANGED IN FRONT AND BALL JOINTS BUSHINGS AND TIRES SO I KNEW IT WOULD NEED AN ALIGNMENT SO GOT THAT DONE NOW AT SPEEDS FROM 50-60 MPH THIS CAR STARTS FISHTAILING OUT OF CONTROL I DONT HAVE ALOT OF MONEY I AM NOT WORKIN AT PRESENT SO I CANT AFFORD TO TAKE MY USED CAR TO DEALER MUCH LESS TO ANOTHER AUTO SHOP. I TRAVEL 50 -70 MILES EACH DAY TO WORK AND I'M SCARED ITS GONNA FISHTAIL ME INTO A WRECK. MILEAGE 134000 APPLKE VALLEY CALIF.
Sep 10, 2016
VEHICLE SPEED CONTROL,ENGINE
1 complaint
I AM WRITING THIS FOR TWO INCIDENTS HAPPENED WITHIN A TWO WEEK TIME FRAME. 1. THE ENGINE HAD TO BE REPLACED SINCE ONE PISTON PIN HAD BROKEN DUE TO WHICH THE WHOLE PISTON HAD BROKEN INSIDE THE ENGINE. THE WHOLE ENGINE HAD TO BE REPLACED AS PER MECHANICS SUGGESTION. I HAVE THE INVOICE FROM THE MECHANIC SHOP AND THE MECHANIC WOULD GLADLY PROVIDE MORE DETAILS IF NEEDED. 2. THIS WAS SCARY ! WHILE DRIVING AT 70 MILES AN HOUR ON CRUISE,THE CAR WOULD NOT COME OUT OF CRUISE CONTROL AND CONSTANTLY ACCELERATED EVEN AFTER TRYING TO USE BRAKES. (IDEALLY WHEN YOU FIRST TOUCH THE BRAKES, THE CAR SHOULD COME OUT OF CRUISE) ONCE THE CAR REACHED AT A SPEED OF 80 MILES AND I COULD NOT DO ANYTHING. WHEN THE CAR WAS SHUT DOWN ABNORMALLY, AND RESTARTED THE ISSUE CONTINUED AND EVEN WHEN IT WAS IN NEUTRAL, IT CONSTANTLY RAVED UP. I SEE OTHER PEOPLE HAVE RECENTLY FILED COMPLAINS FOR THIS AND EXPECT THE NHTSA TO DO SOMETHING ABOUT IT URGENTLY AS IN MY OPINION IT IS A HUGE SAFETY ISSUE. THE MECHANIC MENTIONED THAT THE CRUISE CONTROL CABLE WAS STUCK IN THE HOUSING. CURRENTLY THE CRUISE CONTROL HAS BEEN DISCONNECTED BY MY MECHANIC AND I HAVE BOUGHT A NEW CRUISE CONTROL CABLE FROM THE DEALER AND HOPE TO GET IT FIXED SOON, HOWEVER EXPECT THE COMPANY TO TAKE CARE OF BOTH OF THE ABOVE ISSUES.
Aug 13, 2015
ELECTRICAL SYSTEM,ENGINE
1 complaint
CAR WHEN WARMED UP AND DURING INTERCITY DRIVING WILL RANDOMLY CUT OUT WHEN THE ACCELERATOR IS NOT DEPRESSED. CAR SHUTS OFF AND BECOMES HARD TO STEER AND CONTROL. HAVE ALMOST BEEN HIT AND NO ONE CAN FIGURE OUT WHAT'S WRONG. IT DOES THIS INTERMITTENTLY. ALSO THE CAR HAS THE UPDATED THERMOSTAT HOUSING AND THE THERMOSTAT STILL TENDS TO OVERHEAT. HAVE CONTACTED FORD AND CALL CENTER EMPLOYEE DID NOT SEEM TOO ENTHUSIASTIC TO HELP. OFFERED TO FIND ME A FORD DEALER BUT NOT SOMEONE FROM THEIR SAFETY OFFICE. ALSO, CAR HAD OLD STYLE IGNITION CYLINDER WHICH LOCKED BACK IN FEBRUARY. THIS SEEMS TO BE A COMMON PROBLEM... AFTERMARKET HAVE THE SAME DESIGN. *TR
Jul 24, 2014
ELECTRICAL SYSTEM,STRUCTURE
1 complaint
VEHICLE TOWED TO FORD DEALER BECAUSE IT WOULD NOT START. UPON INSPECTION, DEALERSHIP FOUND FRONT SUB FRAME COMPLETELY RUSTED THROUGH. SAID IT IS "ONE POTHOLE AWAY FROM THE ENGINE FALLING OUT; TOTALLY UNSAFE TO DRIVE." RUSTING ALSO CAUSED CORROSION IN WIRES FROM IGNITION TO STARTER, RESULTING IN CAR NOT STARTING. THIS CAR WAS PURCHASED BRAND NEW, HAS BEEN GARAGE KEPT, ONLY DRIVEN 5,000 MILES PER YEAR BY ELDERLY COUPLE. OBVIOUSLY THE METAL USED IN SUB FRAME WAS NOT PROPERLY COATED. WILL COST THOUSANDS OF DOLLARS TO FIX, IF IT IS DEEMED WORTH FIXING! SOMEONE COULD HAVE BEEN SERIOUSLY HURT OR KILLED IF THIS ENGINE HAD INDEED FALLEN OUT WHILE IN MOTION! *TR
Dec 14, 2013
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE
1 complaint
WHILE WAITING AT A CONSTRUCTION SITE THE ENGINE DIED AND WOULD NOT START (THE ENGINE INDICATOR LIT). THE BRAKE LIGHTS, POWER WINDOWS, AND REAR HATCH RELEASE ALSO FAILED TO FUNCTION. THE VEHICLE WAS TOWED AND THE PERSONAL MECHANIC REPORTED THE ELECTRICAL HARNESS TO THE REAR HATCH HAD FAILED WHERE IS PASSED BETWEEN THE BODY AND THE HATCH DOOR. THE HARNESS ELECTRICAL INSULATION WAS CRACKED ON THE ENTIRE BUNDLE OF WIRES AND SHEDDING FRAGMENTS CAUSING SOME WIRES TO SHORT, THE 15 AMP FUSE FOR THE BRAKE LIGHTS HAD EVIDENCE OF HEATING, BUT DID NOT BLOW, RATHER, WIRES LEADING TO THE BRAKE PEDAL SENSOR, THE 15 AMP FUSE, AND ALONG THE HARNESS BACK TO THE SHORT IN THE REAR WIRING HARNESS NEAR THE CENTER BRAKE LIGHT HAD DISCOLORED AND WERE MELTED IN SOME SEGMENTS. FORD CUSTOMER SERVICE SAID TO CONSULT A FORD SERVICE CENTER TO DETERMINE IF THERE WAS A MANUFACTURING DEFECT. THE FORD SERVICE REPRESENTATIVE SAID HE HAD SEEN THIS BEFORE AND SAID IT WAS NOT A MANUFACTURING DEFECT, RATHER IT WAS A DESIGN DEFECT THAT OCCURS AFTER 10 YEARS OR MORE. *TR
Sep 09, 2013
ELECTRICAL SYSTEM,VISIBILITY,ENGINE
1 complaint
THE MOTOR ON THE SUN ROOF AND ALL OF MY WINDOWS WENT OUT THE HANDLE ON DOOR FOR THE FRONT PASSENGER FELL OFF THE ,REAR DOOR ON THE PASSENGER SIDE ON THE INSIDE JUST FELL APART SOMETIMES YOU CAN'T OPEN THE DOOR FROM THE INSIDE OR THE OUTSIDE ITS LIKE THEY FREEZE UP AND A DAY LATER THEY OPEN (THIS IS A HUGE SAFETY ISSUE ) SOMETIMES MY CAR JUST DIES OUT AND ALL OF THE PANEL GOES BLANK LIKE IT JUST SHUTS DOWN. *TR
Aug 14, 2013
ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
1 complaint
VEHICLE RUNS FINE WHEN WE GO INTO SCHOOL/BUSINESS OR WHAT EVER WE PARK AND COME OUT AND THE VEHICLE DOES NOT START, AFTER 1/2 HOUR TO AN HOUR THE VEHICLE STARTS AND NO PROBLEMS. IT TURNS OVER BUT DOES NOT FIRE. NEW BATTERY DID NOT CHANGE IT. TUNE UP BY A CERTIFIED MECHANIC DID NOT FIX ISSUE, PLUG IT INTO A TEST MACHINE NO CODES GIVEN. THIS DOES NOT HAPPEN ALL THE TIME, EVERY ONCE IN A WHILE. ISSUE IS THAT A YOUNG LADY DRIVES THE VEHICLE, IF SHE IS STUCK IN THE WRONG PARKING LOT WHO KNOWS WHAT CAN HAPPEN. GOD FORBID. *TR
Dec 31, 2012
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
1 complaint
NOTICED THAT MY DASH BOARD HIGH BEAM FOR MY HEADLIGHTS WAS STAYING ON. TOOK TO WHEEL WORKS AND THEY TOLD ME ITS THE WIRING HARNESS FOR MY HEADLIGHTS. THEY TOLD ME IT IS MELTING AND NEED TO TAKE TO THE DEALER. I BOUGHT MY CAR BRAND NEW AND PAID CASH FOR IT WITH EXTRAS ADDED ON TO IT. I HAVE HAD MULTIPLE PROBLEMS WITH THIS CAR AND I GET NO HELP. I NEED TO KNOW IF THIS HAS BEEN ON A RECALL. I AM ON A VERY LIMITED INCOME AND CANNOT AFFORD THIS TO COME OUT OF MY POCKET. *TR
Nov 14, 2012
ELECTRICAL SYSTEM,VISIBILITY
1 complaint
THE MOTOR ON THE SUN ROOF WENT OUT WHILE THE VEHICLE WAS STILL UNDER WARRANTY I HAD IT FIXED THEN AFTER THE WARRANTY EXPIRED IT WENT OUT AGAIN AND I COULDN'T AFFORD TO GET IT FIXED, THE MOTOR FOR THE REAR WINDOWS WENT OUT (BOTH PASSENGER SIDES) THE FRONT PASSENGER DOOR DOES NOT LOCK BECAUSE THE MOTOR WENT OUT, AND KNOW THE DRIVERS SIDE WINDOW IS STARTING TO MAKE A NOISE LIKE IT GOING TO GO OUT ALSO AND THE DOOR LOCK IS MAKING NOISE LIKE ITS GOING TO GO OUT. THIS IS A HUGE SAFETY ISSUE FIRST OF ALL WHEN CARRYING SMALL CHILDREN IN THE BACK AND ANOTHER SAFETY ISSUE WITH THE DOORS NOT LOCKING MAKES IT MUCH EASIER FOR SOMEONE TO CAR JACK YOU. I HAVE NEVER HAD A VEHICLE THAT THE ELECTRIC WINDOWS AND DOORS AND THE MOON ROOF WENT OUT THIS HAS TO BE A DEFECT I HAVE GONE TO THE DEALERSHIP TO COMPLAIN AFTER THE WARRANTY HAD EXPIRED AND I WAS TOLD THAT THERE ARE NO RECALLS AND THEY CAN'T HELP ME UNLESS I PAY. I CAN'T EVEN LOCK THE DOOR USING A KEY BECAUSE IT DOESN'T WORK. *TR
Dec 14, 2011
SERVICE BRAKES, HYDRAULIC,UNKNOWN OR OTHER
1 complaint
AFTER 2 COMPLAINTS TO DEALER ABOUT REAR BRAKE VIBRATION/NOISE, THEY FOUND NOTING WRONG. ON OUR TRIP GOING DOWN INTERSTATE 40 AT 70 MPH THE BACK WHEEL COMES OFF MY CAR. THE WHEEL AND HUB ARE BROKEN,CUTS THE BRAKE LINE AND I LOSE MY BRAKE FLUID. NO BRAKES AND TRYING TO KEEP IT OUT OF THE DITCH. IF THERE WOULD OF BEEN A CAR ON THE SIDE OF ME. I AM POSITIVE THERE WOULD HAVE BEEN INJURY/DEATH. HAD EXTENDED WARRANTY. FORD PAID 0. SAID I HIT SOMETHING IN ROAD. NOW AT THE REPAIR SHOP AGAIN. THE WHEEL BEARINGS ON THE REAR ARE FROZEN . I HAVE TO BUY NEW DRUMS FOR BOTH SIDE AGAIN. *TR
Nov 08, 2011
SUSPENSION,SERVICE BRAKES, HYDRAULIC,POWER TRAIN
1 complaint
MY 2002 FORD FOCUS WAGON NEEDED BRAKES BECAUSE THE FRONT END WOULD SHAKE WHEN I APPLIED BRAKES. ALSO NOTICED A WHIRLING NOISE FROM THE BACK OFF CAR BUT DID NOT MENTION THAT TO MY MECHANIC. HE TOOK IT FOR A TEST DRIVE AND ASKED IF I NOTICED THE WHIRLING NOISE TOO. HE SAID HE WAS CONCERNED AND CHECKED THAT 1ST. MY RIGHT REAR TIRE WAS FROZEN AND NOT TURNING, THAT'S WHERE THE NOISE WAS COMING FROM. IT HAD TO BE CUT OFF IN ORDER TO BE REPLACED. HE TOLD ME THAT THE WHEEL COULD HAVE BROKE OFF WHILE DRIVING AND COULD HAVE KILLED ME, I HAD THAT REPAIRED, ALONG WITH FRONT END BRAKES AND REPLACED WARPED ROTORS. THEN JUST 2 DAYS LATER BACKED OUT OF MY DRIVEWAY AND BROKE A FRONT RIGHT COIL SPRING. A YEAR LATER REPLACED THE ALTERNATOR. AND LAST WEEK JUST HAD TO PAY FOR A REBUILT TRANSMISSION, BECAUSE WOULD NOT SHIFT PROPERLY, UPON OBSERVATION THE TRANSMISSION HAD METAL CHIPS IN TRANSMISSION FLUID AND NEEDED TO BE REPLACED. I CANT BELIEVE NO RECALL ON THIS CAR!
Aug 31, 2011
LATCHES/LOCKS/LINKAGES,UNKNOWN OR OTHER
1 complaint
I BOUGHT A 2002 FORD FOZUS ZX3 WITH AUTOMATIC TRANSMISSION IN THE FALL OF 2010. I FOUND MYSELF HAVING TROUBLE WITH THE IGNITION KEY NOT TURNING ONCE INSERTED INTO THE IGNITION CYLINDER. THIS OCCURRED QUITE FREQUENTLY (APPROXIMATELY ONCE EVERY TWO WEEKS) AND I HAD TO PLAY WITH THE STEERING WHEEL AND THE KEY FOR AT LEAST FIVE MINUTES EVERY TIME. I DID NOT CONSIDER IT TO BE A SUBSTANTIAL PROBLEM UNTIL LAST NIGHT. I WAS AT MY FRIEND'S APARTMENT AND AROUND 1:30 AM I DECIDED TO LEAVE. I GOT IN MY CAR, INSERTED THE KEY IN THE IGNITION AND COULD NOT TURN IT AT ALL AND THE STEERING WHEEL WAS LOCKED. I WAS IN MY FRIEND'S DRIVEWAY FOR ABOUT A HALF HOUR, TRYING EVERYTHING I COULD POSSIBLY THINK OF TO GET THE STEERING WHEEL TO UNLOCK AND THE KEY TO TURN. I ENGAGED THE GEAR RELEASE AND MANUALLY PUT THE CAR INTO NEUTRAL, I BLEW ON THE IGNITION WITH MY HAND CUPPED OVER IT, AS I THOUGHT THIS ISSUE MAY HAVE BEEN CAUSED DUE TO THE COLD WEATHER. I LOCKED AND UNLOCKED THE DOORS, BECAUSE I THOUGHT IT MAY HAVE BEEN A SAFETY FEATURE. AFTER A HALF HOUR OF EFFORT WITH NO RESULTS I HAD TO CALL MY PARENTS AND ASK THEM TO COME PICK ME UP, BOTH OF THEM HAD TO WORK IN THE MORNING AND MY 62 YEAR OLD FATHER HAD TO GET OUT OF BED, AND COME GET ME AT 2 IN THE MORNING IN THE MIDDLE OF JAN. I WAS TEN MINUTES FROM MY HOUSE, BUT EVERY OTHER TIME THIS HAS HAPPENED I'VE BEEN APPROXIMATELY 30 MINUTES FROM MY HOUSE OR MORE. THIS HAS BEEN A MAJOR DISAPPOINTMENT AND CAUSE FOR CONCERN, ESPECIALLY SINCE MY FAMILY AND I HAVE GROWN TO TRUST AND DEPEND ON FORD VEHICLES. MY OLDEST BROTHER'S FIRST CAR WAS A MUSTANG, MY OTHER BROTHER'S FIRST CAR WAS A THUNDERBIRD AND HE NOW DRIVES AND ESCAPE. MY FATHER CURRENTLY DRIVES A RANGER, MY MOTHER'S LAST VEHICLE WAS A WINDSTAR, AND MY FIRST CAR WAS AN EXPLORER. IT SERVED ME WELL AND WHEN I HAD THE OPPORTUNITY TO BUY ANOTHER FORD I DIDN'T HAVE TO THINK TWICE, BUT THIS LATEST EXPERIENCE HAS MADE ME SERIOUSLY SECOND GUESS WHAT I HAD THOUGHT TO BE AN AMERICAN NAME I COULD TRUST. *LN
Jan 23, 2011
SUSPENSION,ENGINE AND ENGINE COOLING,POWER TRAIN
1 complaint
TL*THE CONTACT OWNS A 2002 FORD FOCUS. WHILE DRIVING 5 TO 10 MPH, SHE HEARD A LOUD BANGING NOISE. SHE DROVE ONTO THE EMERGENCY LANE TO INSPECT THE VEHICLE AND NOTICED THAT THE FRONT AXLE LOOKED AS IF IT WAS GOING TO BREAK. SHE SAFELY DROVE THE VEHICLE TO HER RESIDENCE. THE DEALER INSPECTED THE VEHICLE AND STATED THAT THERE WAS NOTHING WRONG WITH IT. THE FAILURE CONTINUED TO OCCUR AND IT WAS INSPECTED BY THE DEALER AGAIN. THE DEALER ADVISED THE CONTACT THAT BOTH FRONT AXLES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE CONTINUED TO OCCUR. THE DEALER ADVISED HER ON THE THIRD VISIT THAT THE FRONT AXLES THAT WERE REPLACED WERE DEFECTIVE AND THAT THE WHEEL BEARINGS NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE VEHICLE ALSO HAD AN EXHAUST LEAK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 113,000 AND THE CURRENT MILEAGE WAS 123,000.
Jul 07, 2010
ELECTRICAL SYSTEM,INTERIOR LIGHTING
1 complaint
ENGINE COMPARTMENT FIRES ON THE DRIVER'S SIDE IN THE AREA OF THE BATTERY BURNING ALL THE WIRES AND THE LEFT HEADLIGHT. *TR
Jun 09, 2010
ENGINE AND ENGINE COOLING,POWER TRAIN,VISIBILITY,AIR BAGS
1 complaint
2002 FORD FOCUS SE STATION WAGON. CONSUMER STATES PROBLEM WITH AUTOMATIC TRANSMISSION. ENGINE HAS STRONG NOISE. THE CONSUMER STATED IT TOOK THREE TIMES TO FIX THE TRANSMISSION. THE WINDOW REGULATORS WERE REPLACED FOUR TIMES, THE THERMOSTAT HOUSING FAILED TWICE WHICH CAUSED COOLANT LEAK. ALSO, THERE WAS A PROBLEM WITH THE AIR BAG SYSTEM AND THE COVER ON THE PASSENGER SIDE. *JB
Apr 20, 2010
EXTERIOR LIGHTING,LATCHES/LOCKS/LINKAGES
1 complaint
REAR DOOR WONT LATCH RIGHT AND DRIVER SIDE TAIL LIGHT WONT WORK. *TR
Jan 25, 2009
ELECTRICAL SYSTEM,VISIBILITY,LATCHES/LOCKS/LINKAGES,EQUIPMENT
1 complaint
I HAVE SEVERAL ISSUES, BOTH BACK DOOR WINDOWS HAVE FALLEN OFF TRACK AND WON'T STAY UP. THIS HAPPENED IN SEPTEMBER OF 07 AND A FEW MONTHS LATER THE SECOND REAR WINDOW DID THE SAME. I HAVE TO USE CLEAR PACKAGING TAPE TO HOLD THEM UP. THE KEY TO THE IGNITION WILL NOT TURN UNLESS I USE SOMETHING WITH A HARD END AND TAP IT SEVERAL TIMES. WHEN THE IGNITION PROBLEM FIRST HAPPENED IN SEPTEMBER OF 2006 I CALLED FORD ROAD SIDE SERVICE AND THEY RECOMMENDED TAPPING THE KEY SEVERAL TIMES AND SAID THEY HAD A GROWING COMPLAINT OF THIS. MY TRUNK LOCK LATCH OFTEN GETS STUCK TOO. JAN OF 2003 THE RADIO SHORTS IN AND OUT, I NEVER KNOW IF IT'S GOING TO STAY ON. LASTLY THE PASSENGER REAR DOOR LOOK DOESN'T LATCH, I THINK THIS HAPPENED IN LATE 2003 OR EARLY 2004. *TR
Jul 23, 2008
SUSPENSION,SERVICE BRAKES, HYDRAULIC
1 complaint
THE FRONT SPRINGS ON THE 2002 FORD FOCUS ARE FAULTY. THE FRONT PASSENGER SIDE SPRING WAS CRACKED , AND TOOK THE CAR TO GOODYEAR TO GET REPAIRED, SINCE IT'S OUT OF WARRANTY (INCLUDING THE EXTENDED WARRANTY I PURCHASED). I THEN LETTERED FORD, AND THEY SAID IN NOVEMBER 2004 THEY MAILED A NOTICE TO CUSTOMERS ( WHICH I NEVER RECEIVED) NOTIFYING THEM OF F THE PROBLEM WITH THE SPRINGS. THEY SAID THERE IS NO RECALL, BUT THEY ARE REPAIRING UNDER A CUSTOMER SATISFACTION PROGRAM. THEY SAID I SHOULD HAVE BROUGHT MY CAR TO THE DEALER AND IT WOULD HAVE BEEN REPAIRED FOR FREE. THEY WOULD NOT REIMBURSE ME. I EVEN TRIED TO NEGOTIATE AND ASKED THEM TO AT LEAST REIMBURSE ME WHAT THEY WOULD HAVE PAID THEIR DEALER BUT THEY REFUSED. THIS CAR ALSO HAS DEFECTIVE BRAKES AND ROTORS. WHEN THE CAR WAS UNDER THE ORIGINAL 3 YR 36,000 MILE WARRANTY , THE FRONT AND REAR BRAKES AND ROTORS NEEDED TO BE REPLACED. FORD SAID THEY COULD NOT REPAIR THE ROTORS OR CUT THEM, AND BRAKES AND ROTORS ARE EXCLUDED FROM THE WARRANTY. IT COST ME OVER $ 500 FOR BRAKES AND ROTORS ON A LESS THAN 2 YEAR OLD CAR. A FEW YRS LATER, SAME THING, FRONT BRAKES AND ROTORS , AND AGAIN, I WAS TOLD THE ROTORS CAN'T BE CUT, THEY ALWAYS HAVE TO BE REPLACED. *TR
Jul 22, 2008
SUSPENSION,VISIBILITY,TIRES
1 complaint
2002 FORD FOCUS ZTS FIRESTONE TIRES WITH FLAT SPOTS. CUSTOMER STATES THAT THE FLAT SPOTS WOULD MAKE A NOISE AT CERTAIN SPEEDS. MECHANIC TOLD THE CONSUMER THAT THEY NO LONGER CARRIED FIRESTONE TIRES AND THEY COULDN'T HELP HIM. *KB THE CONSUMER WAS ABLE TO GET THE TIRE PRO-RATED, HOWEVER THE NEW TIRES STARTED TO EXPERIENCE CUPPING. THE REAR VIEW MIRROR WAS LOOSE, THE SWAY BAR BUSHINGS, FRONT LINK PINS, REAR SUSPENSION BAR, REAR SIDE BRACKET AND FRONT STRUTS WERE ALL REPLACED. *JB
Nov 02, 2007
SUSPENSION,AIR BAGS
1 complaint
I AM AN OWNER OF A 2002 FORD EXPLORER 2WD. AT THE BEGINNING OF OCTOBER THE VEHICLE STARTING MAKING A HORRIBLE NOISE. THE LOUD NOISE WAS COMING FROM THE REAR PASSENGER WHEEL. COME TO FIND OUT, THIS IS A MAJOR WHEEL BEARING ISSUE. I HAVE RECENTLY GOTTEN ONLINE AND DISCOVERED HOW MANY OTHER PEOPLE ARE ALSO HAVING THE SAME ISSUE. WHAT CAN WE DO TO GET THE FORD COMPANY TO BE HELD RESPONSIBLE FOR THIS VERY DANGEROUS DEFECT IN THEIR PRODUCT THAT YOU ARE SUPPOSED TO TRUST NOT ONLY YOUR LIFE BUT THE LIVES OF ALL YOUR PASSENGERS. HOW CAN COMPANIES CONTINUE TO SELL THEIR UNSAFE VEHICLES TO THE PUBLIC. IT IS ENOUGH TO HAVE TO WORRY ABOUT GETTING MY 1 YEAR OLD TO AND FROM HER NANA'S WITHOUT HAVING TO WORRY ABOUT GETTING HIT BY SOMEONE, BUT TO WORRY THAT ANY MOMENT YOUR VEHICLE CAN CAUSE A MAJOR ACCIDENT WITHOUT YOU EVEN BEING AT FAULT BECAUSE OF FAULTY PARTS. PLEASE, CAN SOMEONE WITH ANY KIND OF DECENCY DO SOMETHING TO GET THIS COMPANY TO RECALL EVERY VEHICLE WITH FAULTY PARTS. COMMON SENSE WOULD SAY IT'S THE RIGHT THING TO DO. *TR
Oct 29, 2007
INTERIOR LIGHTING
1 complaint
THE DOME LIGHT ON THE 2002 FORD ESCAPE 3.0L CAUSED BURNING ON THE SUNROOF SLIDING COVER WHEN THE COVER WAS OPENED. THIS HAS THE POTENTIAL TO STARTING A FIRE, ALTHOUGH NOW THEREWAS ONLY A SLOW BURN. *AK
Jun 20, 2007
POWER TRAIN,EXTERIOR LIGHTING
1 complaint
CLUTCH ASSEMBLY HAS A LEAK OF FLUID INTO THE INTERIOR OF THE CAR (DOWN THE CLUTCH ARMATURE TO THE CLUTCH PAD AND TO FLOOR MAT, IF SIGNIFICANT LEAKAGE) WHICH HAS A) CAUSED THE CLUTCH PEDAL PAD TO BECOME SLIPPERY AND FALL OFF DUE TO THE FLUID SEEPING BEHIND THE PAD [AFTER MARKET REPLACEMENTS NOT AVAILABLE DUE TO RELATIVE YOUTH OF CAR, THEREFORE NECESSITATING SERVICE AT DEALER], B) CAUSES THE BRAKE LIGHT TO COME ON SPORADICALLY DUE TO A DROP IN BRAKE FLUID (CLUTCH HYDRAULICS SHARE A RESERVOIR WITH BRAKE SYSTEM), ALTHOUGH NO FINDING OF CORRESPONDING BRAKE TROUBLE CAN BE MADE [PROBLEM TEMPORARILY DISAPPEARS WHEN FLUID LEVEL TOPPED OFF] AND C) CAUSES SPORADIC CLUTCH "SOFTENING" AND DECREASED EFFECTIVENESS. ISSUE HAS BEEN BROUGHT TO THE ATTENTION OF BOTH DEALER AND INDEPENDENT SERVICE PROVIDERS SEVERAL TIMES, BUT NONE CAN FIND A FAULT WITH THE BRAKING SYSTEM AS INDICATED BY THE ERROR LIGHT AND THEREFORE NONE INDICATE THAT A TROUBLE EXISTS. THE LEAK IS NOT OBVIOUS UPON VISUAL INSPECTION OF THE BRAKING SYSTEM AND THE PROBLEM DOES NOT APPEAR TO HAVE A NEGATIVE IMPACT ON BRAKING POWER (UNLESS LEFT TOO LONG AND BRAKE FLUID LEVELS DROP SIGNIFICANTLY). UNABLE TO LOCATE PRECISE LOCATION OF LEAK (SUSPECT EITHER RESERVOIR OR SOME ASSOCIATED LINE TO CLUTCH HYDRAULICS) OR TO DETERMINE WHY ONLY CLUTCH SYSTEM APPEARS TO BE IMPACTED. 1) NO NOTICEABLE/KNOWN EVENTS LEADING TO FAILURE; UNCERTAIN HOW LONG CONDITION EXISTED PRIOR TO INITIAL DOCUMENTED PROBLEM 2) SEE FAILURE AND CONSEQUENCES NOTED ABOVE 3) NO CORRECTION IN PLACE YET AS DEALER SERVICE DOES NOT YET ACKNOWLEDGE PROBLEM AND DID NOT "FIND" PROBLEM AT RECENT 60K SERVICE WORK-UP (INCLUDED TOTAL SYSTEMS CHECK AND FULL BRAKE INSPECTION WITH FLUID TOP OFFS) PROBLEM WITH BRAKE LIGHT FIRING MANIFEST APPROXIMATELY EVERY TWO WEEKS (SINCE FIRST NOTED IN NOVEMBER 2006) DUE TO FLUID LOSS, PARTICULARLY WHEN TEMPERATURE DROPS BELOW 30 DEGREES FAHRENHEIT. ISSUE IS "RESOLVED" BY ADDING BRAKE FLUID TO RESERVOIR. *JB
Jan 29, 2007
SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM,VISIBILITY,AIR BAGS,TIRES,EQUIPMENT
1 complaint
I HAVE A 2002 FORD FOCUS ZX5 THAT IS WELL MAINTAINED. WITHIN THE FIRST 2-3 YEARS, I HAVE HAD TO REPLACE THE FRONT BRAKES AND ROTORS. IN 2004 I HAD TO REPLACE THE BATTERY. IN 2005 I HAD TO REPLACE THE RIGHT REAR WINDOW MOTOR. PRESENTLY THE LEFT REAR WINDOW MOTOR ISN'T WORKING; THE WINDOW WILL NOT GO UP. THE REAR FRONT WINDOW IS NOT WORKING PROPERLY AND THE AIR BAG LIGHT COMES ON EACH TIME THE CAR IS STARTED AND STAYS ON. THE CD PLAYER HAD TO BE REPLACED IN 2005. IN 2006 ALL FOUR TIRES HAD TO BE REPLACED BECAUSE OF FACTORY DRY ROT. I REGULARLY SERVICE AND MAINTAIN THE CAR, AND HAVE APPROXIMATELY 28,000 MILES ON IT. I TAKE EXCELLENT CARE OF MY VEHICLE AND FEEL THIS CAR IS NOT MADE WITH QUALITY PARTS AND THAT IT IS NOT SAFE. ALTHOUGH I DRIVE AT NORMAL SPEEDS, IT DOES NOT GET THE MILEAGE STATED ON THE STICKER. *JB
Aug 30, 2006
STEERING,SUSPENSION,ELECTRICAL SYSTEM
1 complaint
MY 2002 FORD FOCUS SE WAGON HAS HAD INNUMERABLE PROBLEMS. FIRSTLY..MELTING BATTERY CABLES DUE TO POOR AND FAULTY WIRING THAT COULD HAVE CAUSED AN EXPLOSION OF THE BATTERY HAD I NOT HAD TO PAY TO GET IT FIXED ALONG WITH PURCHASE OF TWO NEW BATTERIES THANKS TO THE MELTING BATTERY CABLES CAUSING A SHORT IN THE SYSTEM. IT SUBSEQUENTLY KILLED THE ALTERNATOR WHICH HAD TO BE REPLACED. IT ALSO SUBSEQUENTLY KILLED THE THERMOSTAT AND THE SOLENOID SWITCH WHICH CAUSED OVERHEATING AND DYING PROBLEMS WITH THE CAR WHILE DRIVING. MOST RECENTLY THE PASSENGER SIDE WHEEL BEARING WENT OUT AND WAS CAUSING DRIVING PROBLEMS UNABLE TO CONTROL CAR. NOW MORE RECENTLY, IT HAD TO HAVE A FAULTY TIE ROD PLACED WHICH NEARLY CAUSED ME TO HAVE AN ACCIDENT. AND AS OF LAST FRIDAY, ITS BACK IN THE SHOP AGAIN THIS TIME FOR ENGINE STALLING AT 65 MILES PER HOUR WHICH NEARLY CAUSED YET ANOTHER ACCIDENT BECAUSE I WAS PASSING ANOTHER CAR AND MINE SUDDENLY BEGAN VIBRATING SO BAD AND THEN LOST POWER AND I HAD TO STRUGGLE MY WAY TO THE MEDIAN. THIS CAR IS DANGEROUS AND FORD REFUSES TO DO NOTHING ABOUT IT. I HAVE PAID OUT NEARLY 2000.00 ON ALL THESE PROBLEMS WHICH WERE SIMILAR TO ISSUES ALREADY RECALLED AND YES I AM MAD. I HAVE CALLED FORD AND COMPLAINED BUT TO NO AVAIL. *JB
Aug 07, 2006
SUSPENSION,POWER TRAIN,UNKNOWN OR OTHER
1 complaint
1. I WAS DRIVING MY 2002 FORD FOCUS WAGON BACK FROM A CAMPING TRIP AND I WAS GOING ABOUT 60 MPH ON THE FREEWAY 2. ALL OF A SUDDEN THERE WAS A "CRACK"/"BANG" FROM THE BACK OF THE CAR, DRIVERS SIDE, THE CAR CONTINUED WITHOUT JOLTING/SWERVING (I.E. NO AFFECT TO THE DRIVING OF THE VEHICLE), HOWEVER, AFTER ANOTHER FEW MILES THE REAR DRIVERS SIDE WHEEL WAS MAKING A HIGH PITCHED SOUND, PLUS CRACKING, PLUS SOME JOLTING AS THE BEARING REALIGNED ITSELF AT TIMES. I STOPPED THE CAR AND THE HEAT FROM THE WHEEL WAS INCREDIBLE, ONE COULD HAVE FRIED AN EGG ON IT (THIS WHEEL WAS MUCH HOTTER THAN THE OTHERS). UNFORTUNATELY THIS HAPPENED ON A STRETCH OF ROAD WHERE THERE ARE NO TOWNS, NO CELL PHONE SIGNAL, ETC, I WAS FORCED TO DRIVE THE CAR TO A TOWN, MAX OF 40 MPH ON A 60 MPH STRETCH OF ROAD, I HAD A BABY IN THE CAR AND WAS SCARRED THAT SOMETHING WOULD HAPPEN TO HER. IN THE TOWN, I LEFT THE CAR, HAD TO CALL A FRIEND TO DRIVE ME HOME. I MUST SAY IT WAS THE MOST UNPLEASANT FEELING IN THE WORLD. IN ADDITION, THIS HAPPENED ON A SATURDAY NIGHT, WHERE ALL CAR SHOPS ARE CLOSED! 3. REPAIR SHOPS OPEN TOMORROW, THE REPAIR IS YET TO TAKE PLACE. *NM
Jul 23, 2006
STEERING,SEATS
1 complaint
DT: THE CONSUMER STATED WHILE DRIVING AT 35 MPH THE VEHICLE BEGAN TO VIBRATE. THE STEERING WHEEL WAS HARD TO TURN AND THE CONSUMER LOST CONTROL OF THE VEHICLE. THE VEHICLE FISH TAILED ACROSS THE ROAD AND STRUCK A MAIL BOX. AT SOME POINT DURING THE SKID OR IMPACT WITH THE MAIL BOX, BOTH REAR WHEELS DISLODGED FROM THE VEHICLE. ADDITIONALLY, THE BOLTS HOLDING THE REAR SEAT DISMEMBERED AND THE REAR SEAT WAS EJECTED FROM THE VEHICLE. ONE OF THE VEHICLE OCCUPANTS DIED AS A RESULT OF THE ACCIDENT AND ANOTHER WAS INJURED. A POLICE REPORT WAS TAKEN AT THE SCENE. THE VEHICLE WAS DEEMED A TOTAL LOSS. *JB
Jan 13, 2006
PARKING BRAKE,POWER TRAIN
1 complaint
MY FOOT PAD ON MY CLUTCH PEDAL BECAME SLIPPERY DUE TO LEAKING HYDRAULIC FLUID OUT OF MY CLUTCH MASTER CYLINDER ON MY 2002 FORD FOCUS ZX3. NOW I HAVE STAINS ALL OVER MY CARPETING AND SHOES. MY CLUTCH BEGAN NOT RELEASING DUE TO THIS AS WELL AND THE PLATE BURNED UP. *JB
Jan 02, 2006
FUEL SYSTEM, GASOLINE,VEHICLE SPEED CONTROL
1 complaint
DT: THE CONTACT STATED THE VEHICLE WOULD NOT START. THE VEHICLE WAS TOWED THE DEALERSHIP AND IT WAS DETERMINED THE FUEL PUMP FAILED. THE FUEL PUMP AND IAC VALVE WERE REPLACED. THERE WERE NO WARNING INDICATORS PRIOR TO THE FAILURES. *AK
Dec 30, 2005
SUSPENSION,LATCHES/LOCKS/LINKAGES,TIRES,WHEELS
1 complaint
I PURCHASED MY 2002 FORD FOCUS IN JANUARY OF 2005. I LOVE MY CAR, HAVE FOUND OUT ABOUT OF THINGS THAT COULD GO WRONG LATER. RIGHT NOW I AM HAVING TROUBLE WITH MY FRONT WHEELS. I HAVE PUT SIX USED TIRES ON THE FRONT SINCE I PURCHASED THE FOCUS. IN NOVEMBER I HAD TWO BRAND NEW TIRES PUT ON PLUS IN MAY I HAVE HAD A WHEEL ALIGNMENT DONE. THE CAR STILL SHAKES VERY BAD. FOUND OUT I NEED MY WHEEL HUB BEARING REPLACE, PLUS I FOUND OUT THERE MAY BE A RECALL ON THE REAR BEARING WHICH I HAVE NOT RECEIVED ANYTHING. I SHOULD NOT HAVE TO PAY FOR THESE THINGS TO BE DONE. *JB
Dec 27, 2005
ENGINE AND ENGINE COOLING,VEHICLE SPEED CONTROL
1 complaint
ENGINE ACCELERATED AT A HIGH SPEED WHILE SHIFTING FROM FORWARD TO REVERSE (AND VICE VERSA). TO OVERCOME THE PROBLEM I MAINTAINED HEAVY PRESSURE ON THE BRAKE AND TAPPED THE ACCELERATOR. *JB
Nov 21, 2005
SERVICE BRAKES, HYDRAULIC,STRUCTURE,EQUIPMENT
1 complaint
I RECENTLY PURCHASED A USED 2002 FORD FOCUS. I HAVE BEEN HAVING TROUBLE WITH THE BRAKES, THE RADIO, AND WATER LEAKING IN THROUGH THE FRONT PASSENGER SIDE. THE BRAKES SQUEAK EVERYTIME I APPLY THEM. THE RADIO ONLY WORKS FOR ONE MINUTE AND THEN IT FADES OUT, ALL YOU CAN HEAR IS STATIC. THE MOST IMPORTANT OF THESE PROBLEMS IS THE LEAK. IT HAS RAINED REALLY HARD THREE TIMES IN THE PAST MONTH, AND ALL THOSE TIMES I HAVE FOUND THE CARPET IN THE FRONT PASSENGER SIDE SOAKING WET. I HAVE TAKEN IT BACK TO THE DEALERSHIP FROM WHICH I BOUGHT IT, BUT THEY SAY THAT IT IS NOT COVERED UNDER THE 90 DAY WARRANTY. I HAVE REASERCHED ON THE WEB AND HAVE FOUND THAT THERE ARE MANY COMPLAINTS LIKE MINE. THE FORD COMPANY SHOULD BE MADE RESPONSIBLE SINCE THEY ARE THE MANUFACTURERS OF THE CAR. *NM
Nov 21, 2005
SEAT BELTS,LATCHES/LOCKS/LINKAGES
1 complaint
DT:CONSUMER TOOK VEHICLE TO DEALER FOR REAR DOOR PROBLEMS. THE TWO REAR PASSENGER DOORS WERE FIXED AS PART OF RECALL. CONSUMER SAID THAT ON REAR DOOR ONE THE LATCHES BROKE,, AND IT WAS NOT PART OF THE RECALL. WHEN DRIVING ON THE ROAD THE REAR DOOR WILL COME OPEN. WHEN CLOSING THE REAR DOOR IT MUST BE SLAMMED SEVERAL TIMES BEFORE DOOR WILL STAY SHUT, AND EVEN THEN WHILE DRIVING IF VEHICLE WAS JARRED BY A BUMP OR HOLE, DOOR WILL STILL COME OPEN. ALSO, SEAT BELTS DO NOT WORK PROPERLY, THEY WILL NOT LATCH MOST THE TIME. BUT WHEN THEY DO LATCH THEY WILL NOT COME UNLATCHED TO RELEASE PASSENGER. DEALER SAID THAT CONSUMER MUST PAY TO HAVE SEAT BELTS REPAIRED.*AK
Jun 21, 2005
POWER TRAIN,LATCHES/LOCKS/LINKAGES
1 complaint
DRIVERS SIDE LACH BREAKS SO THE DOOR DOESN'T OPEN FROM THE OUT SIDE. SO YOU HAVE TO OPEN THE DOOR FROM THE PASSENGER SIDE THE PROBLEM IS THERE IS ONLY TWO LOCKS ON THIS CAR.
Jun 08, 2005
FUEL SYSTEM, OTHER,ELECTRICAL SYSTEM,EXTERIOR LIGHTING
1 complaint
MY CAR STALLED WHEN DRIVING ANYWHER FROM 20 - 70MPH. THE GAUGES GO HAYWIRE THE LIGHT CUT OFF AND ON , THE CLOCK RESETS, THE SPEEDOMETER GOES CRAZY, AND I HAVE A YOUNG DAUGHTER THAT RIDES IN THIS CAR. THIS STARTED IN OCTOBER AND IS STILL GOING ON TO DATE. MY CAR IS STILL UNDER WARRANTY. *AK
Mar 11, 2005
SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM,STRUCTURE,TIRES
1 complaint
MULTIPLE FAILURES; CONTINUAL ISSUES WITH BRAKES. CORRECT WATER LEAK AND PATCH TIRE. *BF THE ALTERNATOR NEEDED TO BE REPLACED. *JB
Jan 13, 2005
SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM
1 complaint
VEHICLE STALLED AND THE IGNITION TUMBLER WAS DEFECTIVE WHEREBY CONSUMER HAVE TO LEAVE THE KEY IN THE VEHICLE. THE IGNITION WAS REPLACED FOUR TIMES. ALSO, FRONT BRAKES SQUEALED, AND DID NOT STOP THE VEHICLE. PADS WERE REPLACED FOUR TIMES.*AK
Nov 30, 2004
STEERING,EQUIPMENT
1 complaint
WHEN I PUT THE KEY IN THE IGNITION, IT WOULD NOT TURN. THE STEERING WHEEL LOCKED AND THE IGNITION SWITCH FROZE. I HAD TO HAVE IT REPAIRED FOR $300. APPARENTLY THE LOCKSMITH IS MAKING A FORTUNE OFF THE FORD FOCUS WITH THIS PROBLEM. *AK
Oct 26, 2004
SUSPENSION,FUEL SYSTEM, GASOLINE,POWER TRAIN,EXTERIOR LIGHTING,AIR BAGS,LATCHES/LOCKS/LINKAGES
1 complaint
TRANSMISSION WENT OUT 2 TIMES IN 1 YEAR. DRIVER AIRBAG SHIFTED ON ITS OWN. REAR PASSENGER DOOR DOES NOT UNLOCK/OPEN. FRONT BALL JOINT CRACKED. GAS COVER/DOOR FELL OFF. THE SMELL OF GAS INSIDE CAR AT ALL TIMES. BLINKER WOULD NOT TURN OFF BY ITSELF. KEY CHIME GOES OFF WHEN THE KEY IS OUT. *JB
Aug 28, 2004
SUSPENSION,AIR BAGS,SEAT BELTS
1 complaint
FRONT WHEEL BEARINGS, BALL JOINT AREA ON MY FORD FOCUS 2002 CAME LOOSE AND WHEEL FELL OFF WHILE I WAS TRAVELING ON HIGHWAY. WHEN CAR HIT WALL THE AIRBAG DID NOT OPEN AND SEATBELT DID NOT TIGHTEN. THERE WAS NO WARNING BEFORE ACCIDENT. THOUGHT I WAS GOING TO DIE. LUCKY TO BE ALIVE.*AK
Aug 12, 2004
POWER TRAIN,EQUIPMENT
1 complaint
ON THURSDAY 5/6/04 THE 2002 FORD FOCUS WAS BEING DRIVEN WHEN THE CLUTCH ASSEMBLY BROKE OFF UNDER THE DASH BOARD, DISABLING THE VEHICLE. THE VEHICLE HAD TO BE COASTED OFF THE ROADWAY, AND TOWED TO THE DEALERSHIP. THE BROKEN PIN WAS FOUND ON THE FLOOR UNDER THE CLUTCH PEDAL. IT COULD EASILY BE DETERMINED THAT THE PIN BROKE OFF SOME TYPE OF BRACKET. YOU COULD SEE THE WELDING AND WHAT APPEARED TO BE PART OF THE BRACKET. THE PIECE WAS GIVEN TO THE DEALER. THE DEALER WAS ALSO INFORMED NOT TO DISCARD ANY PARTS. THE NEXT DAY WE WERE NOTIFIED THAT THIS WOULD NOT BE COVERED UNDER THE WARRANTY (UNFORTUNATELY THE VEHICLE WAS JUST OVER THE ALLOWED WARRANTY MILEAGE) HOWEVER, I INQUIRED AS TO HOW THIS COULD HAPPEN TO A VEHICLE THAT IS ONLY TWO YEARS OLD UNLESS IT WAS DUE TO SOME MANUFACTURERS DEFECT. THEY SAID THEY COULD NOT HELP ME SINCE THERE WERE NO OTHER REPORTS OR COMPLAINTS ABOUT THIS. I INFORMED THEM THEM THAT I WOULD BE FOLLOWING UP WITH FORD MOTOR CO. I WAS LATER INFORMED THAT THIS REPAIR WOULD COST ME MORE THAN $600. I CONTACTED FORD AND I WAS TOLD THAT THERE WAS NOTHING THEY COULD DO. FORUNATELY THERE WAS NO INJURY, HOWEVER, I DREAD TO THINK WHAT COULD HAVE HAPPENED IF THE CAR WAS BEING FRIVEN ON AN INTERSTATE AT 65 MPH OR MORE WHEN THIS OCCURRED. THE IRONIC THING ABOUT THIS WHOLE ORDEAL IS THAT THE ONLY PART I WAS TOLD THEY NEEDED WAS THE PIN THAT BROKE, BUT THE ONLY WAY TO GET THE PIN WAS TO GET THE WHOLE CLUTCH PEDAL ASSEMBLY, AND GUESS WHO PAID FOR THAT? I AM HOPING TO GET SOME SATIFACTORY FEEDBACK RE: THIS PROBLEM. THANK YOU.*AK
May 13, 2004
AIR BAGS,TIRES
1 complaint
TREAD SEPARATION ON A 2002 FORD FOCUS. RADIAL TUBELESS TIRE. BRAND FIREHAWK GTA 02 P195/G0R15 87T M45 THIS OCCURRED YESTERDAY WITH MY 17 YEAR OLD DAUGHTER DRIVING. I AM CONCERNED THAT THE OTHER 3 TIRES ARE ALSO DEFECTIVE. COULD HAVE RESULTED IN HER DEATH. FORTUNATELY, SHE WAS ABLE TO GET CONTROL OF VEHICLE.
Apr 28, 2004
POWER TRAIN,ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES
1 complaint
WENT TO START CAR AND IT WOULD NOT START. WHEN I TURNED THE RADIO ON THE WINDSHIELD WIPERS WOULD COME ON, WHEN I TURNED THE WIPERS ON THE HEADLIGHTS WOULD GO OFF. FORD DEALER TRIED TO SAY THAT THE CAUSE WAS RELATED TO A REMOTE STARTER THAT HAD BEEN INSTALLED. TOOK IT TO ANOTHER DEALER AND IT WAS FOUND TO BE A PROBLEM WITH THE WIRING. ALSO HAVING TRANSMISSION PROBLEMS AND PROBLEMS WITH THE LOCK ON THE TRUNK. *JB
Feb 05, 2004
FUEL SYSTEM, GASOLINE,SEATS
1 complaint
BOLT MOUNTING DRIVER SIDE SEAT TRACKS TO FLOOR PAN LOOSENED. CONTINUED SURGING AND INTERMITTENT STALLING PROBLEM WHILE ACCELERATING AND COMING TO A STOP. *AK
Jan 29, 2004
STRUCTURE,UNKNOWN OR OTHER
1 complaint
OTHER - LOSE FENDER WHEELSHIELD/TOLD PART ON RECALL AS DEFECTIVE BODY - DINGS IN FENDER PANEL/TOLD PART DEFECTIVE REPLACED UNDER WARRANTY
Jan 15, 2004
ENGINE AND ENGINE COOLING,VISIBILITY
1 complaint
THE ENGINE EXPERIENCED COMPLETE FAILURE AT 55 MPH WITH NO WARNING SIGN. IT HAS NOT BEEN TAKEN TO THE DEALER FOR INSPECTION. SUNROOF WAS STUCK IN OPEN POSITION AND WOULD NOT CLOSE PROPERLY UNLESS MANIPULATED BY HAND. DEALER FIXED THE PROBLEM THE FOLLOWING DAY.
Jan 15, 2004
STEERING,SUSPENSION,SERVICE BRAKES, HYDRAULIC,FUEL SYSTEM, GASOLINE
1 complaint
FUEL PUMP WAS REPLACED TWICE FROM JANUARY TO JUNE STERRING WHEEL AND CAR SHAKE WHILE STOPPING AND DRIVING AT 50 MPH OR ABOVE BRAKES HAVE BEEN CHECKED 3 TIMES FINALLY HAD REPLACED AND ROTORS, NO CHANGE IN PERFORMANCE
Jan 15, 2004
STRUCTURE,TIRES,UNKNOWN OR OTHER
1 complaint
I BOUGHT THIS CAR BRAND NEW IN SEPTEMBER. THE FIRST PROBLEM THE CAR HAD WAS THAT THE POLLEN FILTER BECAME BLOCKED AND IT HAD BEEN RAINING OUT SO ALL THE WATER FROM OUTSIDE CAME RIGHT INTO MY CAR AND I GOT ABOUT AN INCH OF WATER IN THE PASSENGER SIDE OF MY CAR ALL OVER THE FLOOR. THE ENXT THING THAT HAPPENED WAS MY DRIVER SIDE FRONT TIRE BLEW WHILE DRIVING DOWN A ROAD, THERE WERE NO POTHOLES AND NO CURBS THAT I COULD HAVE HIT FOR THIS TO HAPPEN. ABOUT A MONTH AFTER THIS I NOTICED THAT THE PLASTIC HAD STARTED BUBBLING UP AND PEELING ON THE LOWER B PILLAR ON THE PASSENGER SIDE OF THE CAR, ALSO THE CARPET HAD COME UNGLUED (FROM WHEN MY CAR FLOODED) AND HAD NOW PULLED AWAY FROM THE SILL. ALSO, THE WETHERSTRIPPING HAD COME UNGLUED FROM THE WINDSHIEL AND YOU CAN NOW SEE THE SHARP EDGE OF THE WINDSHEILD. MY CAR IS IN SERVICE TODAY GETTING THAT FIXED. THERE IS ALSO, STILL A RATTLING NOISE COMING FROM WHERE THE SPEEDOMETER IS. THIS HAS BEEN GOING ON SINCE I BOUGHT THE CAR AND HAS NOT STOPPED. HOWEVER, EVERY TIME I TAKE IT TO THE DEALERSHIP, IT DOES NOT MAKE THIS NOISE, SO THEY CANNOT FIX IT.
Jan 15, 2004
ENGINE AND ENGINE COOLING,EQUIPMENT
1 complaint
ON NOVEMBER 9, 2002 WHILE DOING ERRANDS I NOTICED SMOKE COMING FROM THE ENGINE AREA OF 2002 FORD FOCUS (5 MONTHS OLD). IT WAS A WET AND RAINY DAY AND THE WINDOWS WERE FOGGING-UP. I HAD TO ROLL THE WINDOWS DOWN TO DEFROST THE LIGHT MIST ON THE WINDOWS, AS THE DEFROST BUTTON WOULD NOT WORK. THE SMOKE BECAME SO THICK I DECIDED TO PULLED OVER AND CALL FOR FORD ROAD SERVICE. BY THE TIME I WAS GIVING THE REP. MY LOCATION PEOPLE WERE RUNNING FROM THIER HOMES TO MOVE THIER CARS. I TOLD THE REP. THE CAR IS ON FIRE. I HUNG-UP AND CALLED THE FIRE DEPARTMENT. THE FIRE DEPARTMENT RESPONDED IN LESS THAN A MINUTE. I RAN BACK TO MY NEW CAR AND WATCHED AS IT BURNED. THE FIRE DEPARTEMENT SAID THE ENGINE FIRE WAS CAUSED BY AN ELECTRICAL SHORT. I WAS ALSO TOLD THAT I PULLED OVER JUST IN TIME. MY INSURANCE COMPANY HAS NOT BEEN HELPFUL. FORD ASSURED ME THAT THEY WOULD TAKE CARE OF EVERYTHING. I AM WAITING FOR FORD MOTOR TO TAKE CAR OF EVERYTHING. I TOLD THEM IN A FAX I SENT LAST WEEK THAT I WANT THAT "BLUE OVAL" SERVICE THEY CONSTANTLY TALK ABOUT - MAYBE SOMEDAY. THANKS, DENISE KEYES
Jan 15, 2004
SUSPENSION,AIR BAGS,WHEELS
1 complaint
ON NOVEMBER 23 2002 I WAS IN A ACCIDENT WHERE I BROKE MY NOSE AND HAD NUMEROUS BURISES. THE REASON I GOT INTO AN ACCIDENT WAS BECAUSE MY WHEEL AND SUSPENSION BROKE & SEEM TO COME APART. I HAD COMPLAINED TO FORD THAT MY WHEEL HAD BEEN SHAKING AND THAT THERE WAS SOMETHING WRONG WITH IT. I HAD TAKEN IT BACK 4 TIMES TO GET FIXED BUT EVERYTIME I GOT IT BACK AND IT WOULD SHAKE JUST AS BAD. ALSO WHEN I GOT INTO THE ACCIDENT MY AIRBAGS DIDNT DEPLOY AT ALL I RECEIVED A BROKEN NOSE FROM HITTING MY HEAD ON THE STEERING WHEEL. THE CAR WAS SHAKING REALLY BAD AND IT SEEM TO PULL ME OFF THE ROAD THEN ALL OF A SUDDEN IT WAS LIKE A SNAP AND IT WENT THE OTHER DIRECTION. I FLEW SIDEWAYS UP IN THE AIR AND HIT TWO OAK TREES LUCKLY I DIDN'T DIE FROM THIS ACCIDENT IF YOU WOULD SEE THE PICTURES YOU WOULD THINK HOW DID SHE SURVIVE. IF THE CAR WOULD HAVE HIT THE OAK TREES TWO FEET CLOSER TO MY DOOR I WOULDN'T BE HERE TO TELL YOU THIS. THE CAR SPLIT IN HALF & WAS TOTALED.
Jan 15, 2004
STEERING,STRUCTURE,UNKNOWN OR OTHER
1 complaint
I HAVE HAD THE CAR. FOR ONLY 4 MONTHS. I HAD PROBLEM WITH IT IN OCTOBER IT WAS THE CAR MOVING WHEN I AM DRIVING IT MOVES LIKE A SWERVING MOTION AND THEN IN DECEMBER 13, 2002. I TOOK IT BACK IN WITH THE SAME PROBLEM OF THE BACK SWAYS WHEN HITTING BUMPS AND THE TIRE ROD WAS LOOSE. THE REPAIR WAS 1,140 ON A NEW CAR. I HAD WATER COMING IN THE PASSENGER SIDE AND THEY SAID THEY FIXED THE PROBLEM. ON DEC 31, 2002 IT RAINED AND MY WHOLE FLOOR IS WET. I AM VERY DISCUSSED WITH THIS CAR. BECAUSE IT IS A BRAND NEW CAR. AND I HAVE THE SAME PROBLEM OUT OF IT GOING ON TWO TIMES WITH THE WATER, TWO TIMES WITH THE HITTING OF BUMPS AND THE CAR MOVING SIDE WAYS ALMOST INTO ANOTHER LANE ,AND ONE MORE THING I TOOK THE CAR IN TO FORD ON 12/26/02 TO TALK TO THE SALES PERSON ABOUT MY PROBLEMS I HAVE BEEN DEALING WITH AND HOW VERY DISSATISFIED I AM THE CAR HAS BEEN STILL SWAYING WHEN I AM DRIVING AND COMING ACROSS BUMPS RAILROAD TRACKS AND ON THE EXPRESSWAY. THEY SAID I WOULD HAVE TO PUT MONEY DOWN FOR ANOTHER CAR, WHICH IS SO UNFAIR BECAUSE IT IS A NEW CAR AND THEY SHOULD PUT ME IN ANOTHER CAR IF THEY SEE THE PROBLEMS. I WILL NEVER SEND ANY ONE TO BUT A CAR FROM THEM BECAUSE THEY SHOULD STAND BEHIND THERE PROMISE WHEN THEY EXPRESS THE IMPORTANCE OF CUSTOMER SATIATION WHEN THEY SEE THAT THE CAR IS A PROBLEM
Jan 15, 2004
STEERING,SUSPENSION,ENGINE AND ENGINE COOLING,TIRES,WHEELS
1 complaint
PROBLEM I'M STILL HAVING AND WAS REPORTED TO DEALERSHIP IS CAR PULLS TO LEFT, ( NOT CORRECTED) BACK END OF CAR OR TIRES BOUNCE ON ROAD AND ESPECIALLY WHEN HITTING A BUMP, CANNOT STAY ON ROAD IN SLUSH OR SNOW, BACK END IS ALL OVER ROAD, ( NOTHING DONE) TIRES ARE COMPLETELY GROVED IN MANY SPOTS ON THE TIRES, CAUSED BY REAR END BOUNCING ON ROAD, FIRESTONE WON'T REPLACE THEY SAY IT IS FOCAS'S REAR END AND IT WEARS OUT THE TIRES, DEALER OR FORD WON'T DO ANYTHING ABOUT REAR END OR TIRES, CAR VIBRATES BADLY, REAR DOORS BARLEY OPEN ARE SO STIFF, LOOKS LIKE DOOR LOCKS ARE COROADED NOTHING WAS DONE BY DEALERSHIP EVEN THOUGH THEY SAID THEY LUBRICATED, NOTHING IS ON THE LOCKS TO SHOW LUBRICATION OF LOCKS.
Jan 15, 2004
SERVICE BRAKES, HYDRAULIC,POWER TRAIN,VISIBILITY,WHEELS
1 complaint
I HAVE EXPERIENCED PROBLEM AFTER PROBLEM SINCE PURCHASING MY 2002 SVT FOCUS. RANDOM STALLS, LEAKS, AND NOISES. SHIFT LINKAGE FAILURE, WHEEL BEARING FAILURE, POWER WINDOW PROBLEMS. INTAKE MANIFOLD FAILURE, WRONG IDLE SPEED, LOSS OF ELECTRICAL POWER. 35 DAYS IN THE SHOP SO FAR AND COUNTING, ALL WITHIN 11MO OF PURCHASE. DON'T BUY A FORD CAR, YOU'LL REGRET IT.
Jan 15, 2004
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,POWER TRAIN,ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY,STRUCTURE,TIRES,EQUIPMENT,UNKNOWN OR OTHER
1 complaint
THERE IS A LINE THAT WENT STRAIGHT INTO THE ENGINE'S INTAKE THAT HAS BEEN LEAKING FLUID SINCE 2,000 MILES AND WAS INSPECTED BY DELER WHO TOLD TO ME THAT IT WAS NOTHING. BUT THE ENGINE CASE SHOULD NOT HAVE A LARGE LEAK OF FLUID THAT SOON. FINALLY NOW, THEY HAVE DONE SOMETHING ON THIS AND REPLACED THE HOSE, AS IT WAS SEEN ONCE MORE AND KNOWS OF ALL THE TIMES REPORTED. I HOPE THIS IS JUST NOT A EASY FIX OR THIS NOW HASN'T CAUSED ANY DAMANGE TO THE INSIDE OF THE ENGINE ITSELF, AS THE ENGINE HAS BEEN IN THE SHOP FOR RIDING ROUGH. THEY TOLD ME LAST TIME THAT THE PART OF THE TRANSMISSION THAT WAS FIXED WOULD FIX THIS. I THINK IT IS DUE TO THE OIL LEAK ON THE TOP OF THE ENGINE CASE SINCE IT WAS NEW. A NEW CAR SHOULD NEVER HAVE A OIL LEAK ON A ENGINE CASE.
Jan 15, 2004
ELECTRICAL SYSTEM,WHEELS
1 complaint
2002 FORD FOCUS ZX5 HATCHBACK MODEL WAS PURCHASED NEW FROM LAFRES FORD. THE CHECK ENGINE LIGHT KEEPS COMING ON AND STAYS ON. VARIOUS ELECTRICAL PROBLEMS HAVE OCCURRED AND VARIOUS PARTS HAVE BEEN REPLACED (DOCUMENTED ON ALL SERVICE REPORTS) THE CHECK ENGINE LIGHT HAS BEEN A PROBLEM FROM DAY ONE AND I HAVE EXPERIENCED OTHER PARTS BURNED AND REPLACED IN THE PAST, IE COOLING FAN HARNESS AND RESISTOR BURNT, BURN SMELL WHEN A/C IS IN USE OR THE HEATOR, REPLACEMENT OF BATTERY. (CAR IS STILL UNDER WARRANTY) I CONTINUALLY TAKE THE CAR BACK AND FORTH TO THE DEALER TO HAVE THE CHECK ENGINE LIGHT CORRECTED. (NO REIMBURSEMENT OF TOLL/BRIDGES AND DAYS OFF FROM WORK TO HAVE THIS CAR PROPERLY SERVICED, NO REIMBURSEMENT OF RENTAL CARS) WHEN I GET THE CAR BACK THE CHECK ENGINE LIGHT IS OFF AND TWO DAYS LATER IT IS BACK ON AGAIN. I PERIODICALLY CALL MY SERVICE ADVISOR AT THE SERVICE DEPARTMENT TELLING HIM THAT I JUST PICKED UP THE CAR AND WITHIN 24 HOURS THE CHECK ENGINE LIGHT CAME ON AGAIN. MY SERVICE ADVISOR TELLS ME THAT THE CHECK ENGINE LIGHT DOES NOT MEAN ANYTHING AND I COULD DRIVE AROUND WITH THE LIGHT ONINDEFINETLY ALTHOUGHT THE LIGHT IS A NUISANCE. ON 12/11/03 WHILE DRIVING, THE CHECK ENGINE LIGHT WHICH WAS ALREADY ON, THE BATTERY LIGHT INDICATOR CAME ON, I IMMEDIATELY CALLED THE DEALER SERVICE DEPARTMENT AND EXPLAINED TO MY SERVICE ADVISOR OF THE PROBLEM, IT WAS LATE FRIDAY AFTERNOON, HE STATED THAT WAS NOT A GOOD SIGN AND ADVISED ME TO SEEK SERVICE AT A FORD SERVICE STATION. TOOK CAR TO UNIVERSAL FORD. THE CAR BEGAN TO EMIT A BURNING SMELL I ARRIVED AT THE DEALER SERVICE STATIONS AND WAS TOLD THAT MY ALTERNATOR WAS NO GOOD AND THAT THE HARNESS HAND BURNED AND ALL THE WIRES HAD MELTED. THAT IS TRULY AN UNSAFE CAR, THIS PROBLEM COULD HAVE CAUSED THE CAR CATCH ON FIRE AND I COULD HAVE BEEN SERIOUSLY INJURED, OR BECOME A FATALITY OR OTHERS COULD HAVE GOTTEN HURT. THE CAR IS CURRENTLY AT THE UNIVERSAL FORD DEALER SERVICE STATION.*AK
Dec 14, 2003
VEHICLE SPEED CONTROL,TIRES
1 complaint
OUR 2002 FORD FOCUS SE, HAS HAD A SURGING PROBLEM SINCE THE DAY WE PURCHASED THE VEHICLE ON 04/15/02, THE ENGINE SEEMS LIKE IT WANTS TO STALL OUT.LSO WE HAVE A WATER LEAK UNDER THE DASHBOARD, AND WE NEED NEW TIRES. *AK AFTER ONLY 20000 MILES ON THEM.
Nov 30, 2003
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,VISIBILITY,TIRES,EQUIPMENT
1 complaint
9 REPAIR ISSUES IN 8,000 MILES. 1. GRINDING BRAKES. 2. SUNROOF FAILED TO CLOSE. 3. ENGINE SENSOR FAILED. 4. TIRE DEVELOPED A BUBBLE. 5. INTAKE RUNNER FAILED. 6. STEREO JAMMED. 7. HORN FAILED. 8. DEFECTIVE CONTROL ASSEMBLY. 9. DEFECTIVE MANIFOLD ASSEMBLY. *LA
Nov 17, 2003
SUSPENSION,ELECTRICAL SYSTEM,VISIBILITY,LATCHES/LOCKS/LINKAGES
1 complaint
WHILE DRIVING I LOST ALL POWER TO THE CAR. IT COMPLETELY SHUT DOWN AND I COULD NOT START IT. IT HAS BEEN TOWED TO DEALERSHIP TO BE FIXED TWICE. I DO NOT FEEL SAFE DRIVING THIS CAR WITH MY KIDS IN IT. I DON'T THINK THE PROBLEM IS FIXED AND I'M WAITING FOR THIS TO HAPPEN AGAIN. NOW I NEED TO TAKE IT BACK TO THE DEALERSHIP AGAIN BECAUSE THERE IS A BAD VIBRATION IN THE FRONT END. I HAD IT THERE PREVIOUSLY FOR THIS ALSO, AND THEY SAID IT NEEDED THE TIRES ROTATED AND BALANCED. EVEN THOUGH IT IS STILL UNDER WARRANTY, THEY CHARGED ME $36.00....THE VIBRATION IS WORSE NOW SO OBVIOUSLY THAT WASN'T THE PROBLEM. OH I FORGOT TO MENTION THAT THE TRUNK WON'T LATCH PROPERLY AND THE WINDSHIELD WIPERS WON'T GO THE WHOLE WAY DOWN WHEN YOU TURN THEM OFF. THIS CAR IS NOT SAFE TO DRIVE. THE DEALERSHIP ACTS LIKE THEY HAVEN'T HAD ANY COMPLAINTS WITH THIS CAR! *LA
Nov 13, 2003
ENGINE AND ENGINE COOLING,POWER TRAIN,ELECTRICAL SYSTEM
1 complaint
ENGINE STALLED AFTER I HAD DRIVEN TWO MILES WITH NO WARNING. I HAD JUST DOWN-SHIFTED INTO 2ND GEAR AS I WAS SLOWING TO MAKE A TURN AND THE CAR STALLED ACROSS TWO TRAFFIC LANES AND WOULD NOT RESTART. THE OIL LIGHT, BATTERY LIGHT, AND ONE OTHER LIGHT CAME ON (ALTERNATOR I THINK). THE CAR WAS MANUALLY PUSHED OUT OF TRAFFIC LANES IN NEUTRAL GEAR BY TWO MOTORISTS WHO STOPPED TO HELP. THEY WERE ALSO UNABLE TO RESTART THE VEHICLE. AFTER APPROXIMATELY 10 MINUTES THE ENGINE STARTED. I HAD THE CAR TOWED AND AFTER 5 DAYS THE DEALERSHIP STILL CANNOT FIND ANYTHING WRONG. APPARENTLY THE ONBOARD COMPUTER DID NOT CAPTURE THE PROBLEM. I AM EXTREMELY CONCERNED BECAUSE THE CAR STALLED WITHOUT WARNING AT APPROXIMATELY 25 MILES AN HOUR. HAD I BEEN ON THE INTERSTATE AS SCHEDULED (I WAS RUNNING LATE AND HAD TO DROP MY DAUGHTER OFF BEFORE GOING HOME TO PICK UP MY LAPTOP) I WOULD ALMOST CERTAINLY HAVE BEEN INVOLVED IN AN ACCIDENT BECAUSE I HAD NO TIME TO MANEUVER OUT OF TRAFFIC AFTER THE ENGINE STALLED. IT WAS 75 DEGREE DAY (MONDAY 11/3/03) SO OUTSIDE TEMPERATURE COULD NOT HAVE BEEN A FACTOR. *LA
Nov 07, 2003
SERVICE BRAKES, AIR,ELECTRICAL SYSTEM,EXTERIOR LIGHTING
1 complaint
I HAVE A 2002 FORD FOCUS ZX5 4 DR HATCHBACK MY PROBLEMS STARTED ON 7/21/03 WHEN MY BRAKES LIGHTS, HEADLIGHTS, TURN SIGNAL AND RADIO STOPPED WORKING. I TOOK IT INTO THE DEALERSHIP AND IT WAS REPAIRED HOWEVER NOW THE RADIO WILL NO LONGER RESPONSE TO ME TURNING THE VOL. UP OR DOWN AS WELL AS I ONLY ONLY SET THE TIME ON MILITARY TIME. NOW ON 9/7 MY BRAKES HAVE STARTED TO GRIND. ON 9/11 MY CAR NOW VIBRATES WHEN I ACCERATE AT 60 MPH +. IN THE PAST WEEK I HAVE ALSO NOTICED THAT MY CAR WILL ACCELLERATE AND HESITATE WHEN IN MOTION. IN THE LAST THREE MONTHS MY GAS MILEAGE HAS SLOWLY DECLINED AS WELL. I AM TAKING IT INTO THE DEALERSHIP TONIGHT - BUT THOUGHT I NEED TO REPORT. SEEMS THERE ARE MANY OTHERS LIKE ME.
Sep 11, 2003
STRUCTURE,LATCHES/LOCKS/LINKAGES,EQUIPMENT
1 complaint
FORD FOCUS: BACK DOOR WILL NOT ALWAYS LATCH. MY SON ALMOST FELL OUT OF THE CAR, THANKFULLY HE WAS STRAPPED INTO HIS CAR SEAT. I SHUT THE DOOR AND WAS DRIVING AWAY WHEN THE DOOR FLEW OPEN. FOCUS IS WHITE,ONLY 1 1/2 OLD AND HAS RUST SPOTS ALL OVER THE CAR. THE TRUNK OF THE CAR HAS THE MOST RUST.THE RADIO DIAL HAS MELTED FEELS LIKE YOU ARE PLAYING WITH BUBBLE GUM. HAVE ALSO HAD PROBLEMS KEEPING THE CAR ON THE ROAD IN RAIN AND SNOW. I TAKE THE TURNPIKE TO WORK AND FEEL THAT I AM GOING TO SLIDE INTO ANOTHER CAR IF I GO FASTER THEN 25 MILES AN HOUR IN THE RAIN OR SNOW.*AK
Aug 06, 2003
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES
1 complaint
IT ALL STARTED ON CHRISTMAS DAY OF 2002. MY CAR WAS ONLY 6 MONTHS OLD AND THE STARTER WENT OUT. ABOUT FOUR MONTHS LATER I BEGAN TO HAVE PROBLEMS WITH THE AUTOMATIC LOCKS. SOMETIMES THE DOORS WOULD LOCK ALL BY THEMSELVES AND AT OTHER TIMES THEY WOULD NOT LOCK AT ALL. I REPORTED THIS PROBLEM TO THE DEALERSHIP AND THE SERVICE REP INFORMED ME THAT THEY COULD DO NOTHING ABOUT IT UNLESS IT WAS ACTING UP AT THE TIME I BROUGHT IT IN. WELL, BY THE TIME I WOULD GET TO THE DEALERSHIP EVERYTHING WAS OK AGAIN. ON THE 7TH OF JULY I TOOK MY CAR TO HAVE THE OIL CHANGED. WHEN I LEFT THE DEALERSHIP ALL THE GAUGES ON MY DASH WERE FLIPPING ALL THE WAY TO THE RIGHT AND COMING BACK AGAIN. AND MY BATTERY LIGHT WAS ON. I WENT RIGHT BACK TO SERVICE DEPT. THEY DROVE THE CAR AND (SURPRISE!) IT WOULD NOT DO IT AGAIN. THEY SAID THEY MAY HAVE SPILLED SOME COOLANT ON THE BELT AND IT WAS JUST LOSING VOLTAGE. AS SOON AS THE COOLANT WORE OFF IT SHOULD NOT DO IT AGAIN. ON JULY17 I WAS DRIVING MY CAR AND I LOOKED AT MY GAGES AND NONE OF THEM WERE WORKING. IT WAS JUST LIKE THE CAR WAS NOT EVEN STARTED. I MADE A U-TURN AND WENT TO THE SERVICE DEPT. THEY TOLD ME TO BRING IN THE NEXT DAY AND THEY WOULD GIVE ME A RENTAL CAR UNTIL THEY COULD FIND THE PROBLEM. THE SAME AFTERNOON THEY CALL ME AND TELL MY CAR IS READY. I ASK IF THEY HAVE FIXED THE PROBLEM AND THE REP INFORMS ME THAT THEY COULD FIND NOTHING WRONG WITH THE CAR (AFTER ONLY ONE DAY WITH IT!). WELL THEY MUST THINK I'M SOME KIND OF HYPOCHONDRIAC FOR MY CAR! I TOLD HER THAT I WAS NOT COMING TO GET THAT CAR UNTIL THEY FOUND THE PROBLEM AND FIXED IT. I CAN NOT TELL HOW FAST I AM GOING AND I'M SURE THEY WOULDN'T LIKE TO PAY FOR ANY SPEEDING TICKETS.*AK
Jul 19, 2003
STEERING,STRUCTURE
1 complaint
2002 FORD FOCUS DISPLAYING STEERING PROBLEMS. *MR APPROXIMATELY NINE MONTHS AFTER PURCHASE, THEY BEGAN HAVING PROBLEMS WITH THE STEERING SYSTEM. THE CAR HAS BEEN SERVICED 4 TIMES AND PROBLEM THE WAS STILL NOT FIXED . IF THE VEHICLE WAS NOT CORRECTED IN 30 DAYS THE CONSUMER WAS GOING TO REQUEST THAT THE VEHICLE BE REPURCHASED. *CB THE REAR GATE DID NOT OPEN PROPERLY. *JB
Jul 02, 2003
SERVICE BRAKES, HYDRAULIC,AIR BAGS
1 complaint
I BOUGHT MY 19 YEAR OLD DAUGHTER A NEW FOCUS BECAUSE I FELT NEW CARS WERE SAFER AND MORE RELIABLE. TODAY, SHE WAS INVOLVED IN AN ACCIDENT. SHE HAS HAD ONGOING PROBLEMS WITH THE BRAKES MAKING NOISE AND NOT BEING RESPONSIVE. ON HER WAY TO HAVE THEM LOOKED AT AGAIN, SHE MADE A LEFT ONTO A MAJOR ROAD AND THE TRAFFIC IN FRONT OF HER WAS AT A DEAD STOP. IT WAS THE RAV 4 IN FRONT OF HER, NOT HER BRAKES, THAT STOPPED HER CAR DEAD. THANKFULLY, NO ONE WAS HURT. TO ADD INSULT TO INJURY, THE AIRBAG I FELT WOULD PROTECT HER DID NOT DEPLOY. HOW MANY COMPLAINTS HAVE TO BE SUBMITTED BEFORE THINGS GET ADDRESSED BY A MANUFACTURER? TO THINK I BOUGHT MY ONLY DAUGHTER A CAR WITH UNRELIABLE BRAKES AND AIRBAGS THAT DON'T WORK. UNFORTUNATELY, LIKE A LOT OF OTHER CONSUMERS, WE FOUND THIS OUT THE HARD WAY. *NLM
Jun 14, 2003
SERVICE BRAKES, HYDRAULIC,FUEL SYSTEM, GASOLINE,STRUCTURE
1 complaint
I PURCHASED A 2002 FORD FOCUS SE. AT 10,956 MILES I HAD TO REPLACE THE FRONT BRAKES. I WAS BILLED 256.06 FOR THIS REPAIR. I ALSO HAD A WATER LEAK THAT OCCURRED ON THE FRONT PASSENGER SIDE. THE LEAK WAS FIXED. THE PROBLEM WAS SAID TO BE THE POLLEN FILTER. THE CENTER CONSOLE WAS LOOSE, THAT WAS ALSO FIXED ASAP. AND LASTLY THE FUEL ECONOMY IS FAR FROM WHAT FORD CLAIMS IT TO BE. PLEASE VISIT WWW.FORDFOCUSBRAKEPROBLEMS.COM FOR MORE INFO. *JB
Jun 07, 2003
SUSPENSION,EQUIPMENT
1 complaint
I HAVE HAD MY A/C WORKED ON AT LEAST 3 TIMES. ALSO HAVE HEAVY VIBRATIONS WHEN I JUST HAD IT ALIGNED 5/04/03. AND STILL HAVING HEAVY VIBRATIONS.AK
Jun 05, 2003
PARKING BRAKE,POWER TRAIN,STRUCTURE,TIRES,WHEELS
1 complaint
DEFECTIVE TIRE AND RIM 2 BAD CLUTCHES POOR BODY WORK(CROOKED HOOD) E BRAKE NOT ABLE TO HOLD ON A HILL!*JB
May 18, 2003
POWER TRAIN,ELECTRICAL SYSTEM,STRUCTURE
1 complaint
WHILE DRIVING THROUGH A PUDDLE, STARTER SHORTED AND DESTROYED FLYWHEEL. LATER IT WAS FOUND THAT WATER HAD GOTTEN INTO TRANSMISSION. IN ADDITION, A LARGE AMOUNT OF WATER WAS TAKEN INTO THE CAB OF THE VEHICLE UNDER THE DOOR SEALS. I WAS NOT STOPPED IN THE PUDDLE, ONLY MOVED THROUGH IT. DUE TO THE WATER INCURSION INTO THE CAB OF THE VEHICLE, THE VEHICLE HAS BEEN DECLARED A TOTAL LOSS BY MY INSURANCE. THEY FEAR ELECTRICAL DAMAGE COULD RESULT. I AM CONCERNED THAT ANYONE GOING THROUGH STANDING WATER (THIS WAS NOT A HUGE PUDDLE) WOULD FIND THEMSELVES WITH ELECTRICAL PROBLEMS THAT COULD RESULT IN INJURY. *JB
Mar 28, 2003
ENGINE AND ENGINE COOLING,FUEL SYSTEM, OTHER
1 complaint
THIS FIRST INCIDENT WAS RATHER BENIGN. I NOTICED MY 2002 FORD FOCUS SVT, AT 2400 MILES, WOULD NOT PRODUCE SUSTAINED HEAT. AFTER REPAIR, ON 12-8-02, THE VEHICLE, WITH 2800 MILES, WOULD NOT START. IT LEFT ME STRANDED AND HAD TO BE TOWED. I AM TOLD THE VEHICLE REQUIRES A NEW "INTAKE" FOR REPAIR AND WAS "PROBABLY" THE CAUSE OF THE INITIAL PROBLEM. THOUGH THE INCIDENTS ARE RATHER SIMPLE, I FIND IT REDICULOUS FOR A VEHICLE WHICH WAS MADE LESS THAN 6 MONTHS AGO.
Dec 12, 2002
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING
1 complaint
WATER PUMP WENT OUT AND LOOSENED WHICH CAUSED FAN TO HIT IT CONTINUOUSLY. NOISE IN BRAKE PEDAL, REPORTED 3 TIMES, DEALER HAS NO IDEA WHAT IT IS. IT HAS GOTTEN LOUDER. THEY HEAR IT BUT DON'T KNOW WHAT IT IS
Sep 11, 2002
ENGINE AND ENGINE COOLING,VISIBILITY,STRUCTURE
1 complaint
CONSUMER STATES WHILE DRIVING FROM 35 OR MORE MPH THE VEHICLE WOULD INTERMITTENTLY CUT OFF WITHOUT WARNING, THE VEHICLE HAS BEEN TO THE DEALER ON THREE OCCASIONS AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM, THE CONSUMER FEELS EXCESSIVE HEAT ON HIS FEET WHILE DRIVING, THE DEALER INDICATED THAT ALL SHIELDS ARE IN PLACE, SUNROOF BUTTON IS IONPERATIVE. *NLM
Aug 01, 2002
SERVICE BRAKES, HYDRAULIC,POWER TRAIN
1 complaint
CONSUMER APPLIED BOTH BRAKES AND CLUTCH AT 70 MPH, AND VEHICLE DID NOT SLOW DOWN. THIS HAS HAPPENED 3 TIMES. PEDALS WERE TOO CLOSE TOGETHER.*AK
Jun 25, 2002
SEAT BELTS,SEATS
1 complaint
CONSUMER STATES AFTER TESTING THE SHOULDER HARNESSES, THE FRONT HARNESS CAME OUT OF THE WALL WHILE INSTALLING STRESS TEST EQUIPMENT WITH ONLY THE TENSION TAKEN OUT OF THE CHAIN, THERE WAS NEVER A PULL APPLIED TO THE HARNESS, THE CENTER HARNESS HAD PREVIOUSLY CAME OUT OF THE VAN AND THE BRACKET HOLDING THE SEAT BELT ASSEMBLY PULLED OUT OF THE WALL, CONSUMER FOUND THAT THE UNIT WAS ATTACHED WITH AN ALUMINUM ANCHOR AND ONLY THROUGH THE FIBERGLASS WALL OF THE VAN, THAT IS WHY THE TESTS WERE BEING COMPILED. THE SEATS THAT WERE INSTALLED WERE WRONG. THESE ARE FORD VANS USED TO TRANSPORT ELDERLY AND DISABLED PERSONS. *SLC
Jun 10, 2002
STEERING,SUSPENSION,POWER TRAIN,VISIBILITY,STRUCTURE,TIRES,EQUIPMENT,CHILD SEAT
1 complaint
THE ORIGINAL FIRESTONE TIRES (205/50R16) WEAR OUT PREMATURELY. THE VEHICLE BECOMES UNSTEADY ON BUMPY, WET OR SNOW COVERED ROADS, CAUSING THE DRIVER TO LOSE CONTROL. THE REAR TIRES VIBRATE AND CHATTER WHEN DRIVING ON WIND ROADS AND ON OPEN ROADS AT HIGHWAY SPEEDS, ALSO THE REAR TIRES WERE SHOWING IRREGULAR AND PREMATURE WEAR. THE MANUFACTURER REPRESENTATIVES STATED THAT IMPROPER FACTORY ALIGNMENT SPECIFICATION WERE THE CAUSE OF THE PROBLEMS. AUTO DOOR LOCKS MALFUNCTIONS. THE REAR HATCH DOOR WAS MISALIGNED AND WOULD NOT CLOSE PROPERLY, THE REAR WINDOW WASHER WOULD NOT SPRAY PROPERLY AND THE REAR WINDOW WASHER NOZZLE FAILED, THERE WAS AN ODOR COMING FROM HEATING OR A/C SYSTEM, THE POWER STEERING LINE WAS LEAKING. THE TRANSMISSION WAS DIFFICULT TO SHIFT INTO 2ND GEAR AND REVERSE WHEN IT WAS COLD, THE CHILD RESTRAINT BRACKETS WAS PUTTING DENTS IN THE REAR SEAT *YH
May 06, 2002
AIR BAGS,SEATS
1 complaint
1) AIR BAGS DID NOT DEPLOY IN FRONTAL CRASH. 2) FRAME OF FRONT PASSENGER SEAT BROKE DURING ACCIDENT. *AK
Apr 02, 2002
SUSPENSION,ENGINE AND ENGINE COOLING
1 complaint
WHILE DRIVING, IT BECOMES VERY UNSTABLE WHEN MOVING OVER BUMPY ROADS, MANHOLES. IT ALSO BECOMES VERY ERRATIC WHEN ROADS ARE WET. TOOK TO DEALER SEVERAL TIMES. THE PROBLEM HAS NOT BEEN RESOLVED. NLM VEHICLE STARTS AND THEN STALLS IN AM. DEALER COULD NOT DUPLICATE CUSTOMER CONCERN. *TT
Mar 27, 2002
Frequently Asked Questions
How many problems does the 2002 FORD Focus have?
The 2002 FORD Focus currently has 1018 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2002 FORD Focus?
The most common problems reported for the 2002 FORD Focus are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2002 FORD Focus problem data come from?
All problem and complaint data for the 2002 FORD Focus comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
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