How many problems does the 2004 FORD Freestar have?

The 2004 FORD Freestar currently has 1227 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2004 FORD Freestar?

The most common problems reported for the 2004 FORD Freestar are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2004 FORD Freestar problem data come from?

All problem and complaint data for the 2004 FORD Freestar comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

2004 FORD Freestar Problems

POWER TRAIN

727 complaints

The contact owns a 2004 Ford Freestar. The contact stated while driving at approximately 40 MPH, the vehicle stalled. There was no warning light illuminated. The vehicle was towed to the residence. An independent mechanic diagnosed that the torque converter and the transmission needed to be replaced. The contact related the failure to an unknown NHTSA Campaign Number; however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 104,000.

Jul 11, 2025

Flashing! With gear around it and car will not operate correctly i.e. no power very slow acceleration and lacking ability to change gears.

Jul 07, 2025

My son was driving down Rt 81 when the transmission stopped working Your vehicle was running fine but would not go had to drift off the highway she avoid getting hit I had to tow the van home we’re it’s still parked

Mar 18, 2024

The contact owns a 2004 Ford Freestar. The contact stated that while driving at various speeds the vehicle would not properly accelerate and would hesitate to accelerate and the check engine warning light would remain illuminated. The vehicle was taken to the local mechanic who diagnosed that the transmission torque converter was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were contacted and informed that the VIN was not included in the NHTSA Campaign Number: 12V006000(Power Train). The contact indicated that the vehicle had experienced that same failure listed in the recall. The VIN was not available. The failure mileage was 250,000.

Oct 03, 2023

The contact owns a 2004 Ford Freestar. The contact stated while driving approximately 55 MPH, the vehicle started losing motive power. The contact depressed the accelerator and the vehicle continued to slow as the RPM was rising. The contact did not notice any warning lights illuminated. The contact pulled safely off the road and turned the vehicle off. The vehicle was restarted however, failed to shift into higher gears while attempting to reach highway speeds. The contact drove the vehicle to her residence. The vehicle was not taken to be diagnosed or repaired. The contact researched online and found NHTSA Campaign Number: 12V006000 (Power Train) which she linked to the failure. The manufacturer had not been informed of the failure. The failure mileage was 158,000.

Apr 05, 2022

+ 722 more complaints for this component

STRUCTURE,SEATS

41 complaints

THE PART THAT HAS THE CLIP FOR BACK SEAT FELL OUT AND NOW THERE IS A 5 BY 5 INCH HOLE GOING INTO THE WHEEL WELL AND THE SEAT HAS NOTHING TO CLIP ONTO AND BE SECURE, THIS WAS RECALLED IN THIS MODEL

Dec 03, 2020

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE REVERSING INTO THE GARAGE, THE VEHICLE FAILED TO GO FORWARD OR BACKWARD. THE CONTACT NOTICED A PILE OF RUST ON THE GROUND AND REALIZED THAT THE REAR OF THE VEHICLE WAS ENTIRELY CORRODED. THE VEHICLE WAS TAKEN TO LIBERTY FORD OF MAPLE HEIGHTS (5500 WARRENSVILLE CENTER RD, MAPLE HEIGHTS, OH 44137, (216) 662-3673) WHERE IT WAS DIAGNOSED THAT THE THIRD ROW SEAT LATCH STRIKER MOUNTING BRACKETS WERE CORRODED THROUGH AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

Sep 13, 2018

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE CLEANING THE VEHICLE, THE CONTACT FOUND THAT THE REAR WHEEL WELL AND THE THIRD ROW SEAT LATCH THAT WAS ATTACHED TO THE VEHICLE'S SUBFRAME WERE CORRODED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS). THE FAILURE MILEAGE WAS 142,019.

Sep 11, 2018

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. UPON INSPECTION, IT WAS DISCOVERED THAT THE CARPET IN THE REAR ROWS OF THE VEHICLE BECOME WET AND SOAKED. UPON INSPECTION, IT WAS DISCOVERED THAT THE REAR PASSENGER SEAT ANCHOR LATCH WAS LOOSE. MONTHS LATER, THE DRIVER NOTICED A GRINDING TYPE NOISE WHEN TURNING THE VEHICLE. UPON INSPECTION, IT WAS DISCOVERED THAT THE SAME FAILURE HAD OCCURRED ON THE DRIVER'S SIDE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 135,000.

Feb 08, 2018

WENT TO INVESTIGATE THE WATER LOGGED CARPET IN THE REAR OF THE VAN. REMOVED INTERIOR PLASTIC PANELS ON DRIVERS SIDE OF VAN. THE SEAT ANCHOR MECHANISM FELL OUT OF THE WHEEL WELL UNTO THE TIRE. VERY FORTUNATE I WAS IN THE GARAGE AND NOT TRAVELLING DOWN THE FREEWAY.

Dec 04, 2017

+ 36 more complaints for this component

SEATS

31 complaints

The contact owns a 2004 Ford Freestar. The contact stated that the third-row seat floorboard was corroded with several holes. The TPMS warning light was illuminated. The contact received notification of NHTSA campaign number: 13V081000 (Seats) however, the part to do the recall was unavailable. The vehicle was taken to the local dealer who declined to repair the vehicle due to part availability issues. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 150,000. Parts distribution disconnect. (RECALL REMEDY INCIDENT) TS

Jun 29, 2021

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE ADJUSTING THE THIRD ROW SEAT, IT DETACHED DUE TO CORROSION. THERE WERE NO WARNING INDICATORS ILLUMINATED. TRI COUNTY FORD (032 COMMERCE PKWY, LA GRANGE, KY 40031, (866) 417-0262) WAS INFORMED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS). THE FAILURE MILEAGE WAS 161,000. *DL

Nov 08, 2019

SHEET METAL CORROSION THAT SUPPORTS THE THIRD ROW SEAT COULD CORRODE AND COMPROMISE THE FORWARD MOUNTING OF THE SEAT. POSSIBLE THE SEAT MAY COME UNLATCHED IF INVOLVED IN REAR IMPACT ACCIDENT. DEALER SERVICE DEPARTMENT UNABLE TO ACCOMPLISH RECALL WITH PARTS PROVIDED BY MANUFACTURER BECAUSE OF EXCESSIVE CORROSION. DEALER INDICATES THAT ADDITIONAL PARTS BEYOND THE 'RECALL KIT' ARE NOT READILY AVAILABLE. DEALER ALSO INDICATES THAT THE RECALL SHOULD HAVE BEEN COMPLETED SOONER, NEAR THE ORIGINAL ISSUE DATE. MANUFACTURE IS STILL SENDING RECALL NOTICES INVITING US TO ACCOMPLISH. DEALER RELEASED THE VEHICLE BACK TO US WITHOUT REPAIR OR ANY ADDITIONAL SAFETY MEASURES CONCERNING SECURING OF THE SEAT. ESCALATED ISSUE TO FORD CUSTOMER CARE REPRESENTATIVE WHO HAS NOT RESPONDED AT PRESENT TIME. BEEN WITHOUT VEHICLE FOR TWO WEEKS WITHOUT ANY ACCOMMODATIONS OR ANSWERS OTHER THAN 'SOMEONE WILL GET BACK TO YOU TOMORROW', WHICH HASN'T HAPPENED YET.

Oct 10, 2016

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS); HOWEVER, THE RECALL REPAIR COULD NOT BE PERFORMED DUE TO SEVERE CORROSION WHERE THE RECALL PARTS WOULD BE INSTALLED. THE DEALER STATED THAT THE RECALL REPAIR COULD BE PERFORMED; HOWEVER, THE CORRODED MATERIAL WOULD HAVE TO BE REPAIRED BEFOREHAND. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER INFORMED THE CONTACT THAT THEY WOULD NOT REPAIR THE CORRODED COMPONENT IN ORDER FOR THIS RECALL TO BE PERFORMED. THE FAILURE MILEAGE WAS 120,000. PARTS DISTRIBUTION DISCONNECT. UPDATED 09/22/16*LJ *TR

Aug 10, 2016

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE REAR SEAT ANCHOR MECHANISM FRACTURED AND CAUSED THE DRIVER'S SIDE REAR TIRE TO PUNCTURE. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FRACTURED SEAT ANCHOR HAD PUNCTURED THE INSIDE SIDEWALL OF THE DRIVER'S SIDE REAR TIRE. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS) HOWEVER, THE CONTACT WAS CONCERNED THAT THE REAR TIRE WAS NOT ALSO REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.

May 10, 2016

+ 26 more complaints for this component

SERVICE BRAKES, HYDRAULIC

31 complaints

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING BETWEEN 35-60 MPH, THE BRAKES WERE APPLIED BUT THE BRAKE PEDAL WAS ABNORMALLY DEPRESSED INTO THE FLOORBOARD. THE TRACTION CONTROL WARNING LIGHT WAS ILLUMINATED AT THE TIME OF THE FAILURE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY ADVISED THAT THE TRACTION CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT COMPLETELY REPAIRED. THE FAILURE MILEAGE 77,566 WAS AND THE CURRENT MILEAGE WAS 81,000.

Apr 13, 2012

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE ABS LIGHT REMAINED ILLUMINATED. THE CONTACT HAD NOT EXPERIENCED A FAILURE WHILE BRAKING, BUT THE LIGHT CONSTANTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC AND THE MECHANIC STATED THAT THE ABS SENSOR FAILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FAILURE COULD NOT BE CORRECTED BECAUSE THAT SENSOR WAS NO LONGER AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 81,401.

Feb 09, 2012

THE BRAKE PROPORTIONING SYSTEM (FRONT/REAR) DOES NOT FUNCTION PROPERLY CAUSING PREMATURE FAILURE OF THE REAR BRAKES. THIS ALLOWS THE CALIPERS TO OVEREXTEND AND FREEZE CAUSING REAR BRAKE FAILURE AND HYDRAULIC FLUID LOSS. THIS REQUIRES THE REPLACEMENT OF THE REAR CALIPERS EVERY 15K MILES THIS HAS OCCURRED SEVERAL TIMES AT APPROXIMATELY 15K INTERVALS. THIS IS THE REVERSE OF MOST VEHICLES THAT DO THE MAJORITY OF THEIR STOPPING WITH THE FRONT BRAKES. *TR

Feb 19, 2010

I PURCHASED A 2004 FORD FREESTAR. WITHIN 1 YEAR AFTER PURCHASE, I HEARD GRINDING NOISES FROM THE REAR BRAKES. THE BRAKES WOULD ALSO "SQUEAL" WHILE I WAS DRIVING DOWN THE ROAD. IN 2007, I HAD THE REAR ROTORS REPLACED BY A DEALSHIP BECAUSE OF GOUGING AND PITTING THAT THEY FELT WAS NOT NORMAL WEAR AND TEAR. I HAD 29,600 MILES ON THE VEHICLE AT THE TIME. NOW, FROM THE DAY I DROVE IT HOME FROM BEING REPAIRED, I WOULD HAVE THE SAME SQUEALING AND GRINDING NOISES. I TOOK THE VAN IN TO HAVE THE BRAKES INSPECTED AGAIN AND WAS TOLD THAT THE ROTORS OR EXTREMELY GROUND DOWN DUE TO EXCESSIVE PITTING AND GOUGING. I NOW HAVE 50,000 MILES ON THE VEHICLE AND ONLY 20,000 MILES ON THESE ROTORS. THE DEALERSHIP WOULD NOT REPLACE THEM AT NO CHARGE BECAUSE THEY ARE NOT UNDER WARRANTY AND SAID THAT THIS IS DUE TO NORMAL WEAR AND TEAR. I SHOULD NOT HAVE TO REPLACE THE REAR BRAKES EVERY 20,000 MILES OR SO. I HAVE FOLLOWED UP WITH FORD CORPORATE AND THEY REFUSE TO ACKNOWLEDGE THAT THIS IS A PROBLEM OR TO DO ANYTHING ABOUT IT. *TR

Mar 10, 2009

IN ADDITION TO THE COMPLAINT SUBMITTED EARLIER TODAY. I WAS CONTACTED BY THE SERVICE REPAIR DEPT AT OUR FORD DEALERSHIP AND WAS TOLD THAT WE ARE IN NEED OF BRAKES. THIS WILL BE THE SECOND TIME THAT THEY WILL HAVE BEEN REPLACED AND ADJUSTED. THEY TACKED ON AN ADDITIONALLY $540 MIN. AND THE VEHICLE WILL NOT BE FINISHED UNTIL POSSIBLY TOMORROW MORNING. THEY HAVE HAD THE VEHICLE SINCE EARLY MONDAY MORNING. WE ARE SO VERY DISAPPOINTED WITH THE OVERALL FUNCTION AND RELIABILITY OF THIS VEHICLE. THANKFULLY, WHEN WE WERE DRIVING IT, IT WAS NOT FULL OF CHILDREN. *TR

Jul 25, 2008

+ 26 more complaints for this component

STRUCTURE

29 complaints

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT BOTH THE DRIVER AND PASSENGER SIDE ELECTRIC SLIDING DOORS WOULD NOT CLOSE PROPERLY AND WOULD RANDOMLY OPEN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (DICK SMITH FORD, 7201 GARNERS FERRY RD, COLUMBIA, SC) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT INDICATED THAT THE PASSENGER SIDE DOOR WAS PREVIOUSLY SERVICED FOR THE FAILURE, BUT THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 150,000.

Jul 25, 2019

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHEN THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR AN INSPECTION, THE VEHICLE FAILED THE INSPECTION DUE TO EXCESSIVE CORROSION OF THE FRONT FRAME. THE CONTACT CALLED L. B. SMITH FORD-LINCOLN, INC. AT 717-761-6700 (LOCATED AT 1100 MARKET ST, LEMOYNE, PA 17043) WHERE IT WAS DIAGNOSED THAT THE FRAME NEEDED TO BE REPLACED. THE CONTACT TOOK THE VEHICLE TO TWO DIFFERENT INDEPENDENT MECHANICS TO OBTAIN SOME ESTIMATES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THERE WAS NO RECALL AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 118,000.

Jun 22, 2018

I JUST PAID OFF MY VEHICLE DID THOUSANDS OF DOLLARS WORTH OF REPAIRS NOW MECHANIC TELLS ME HE WONT REPLACE MY STARTER BECAUSE SUB FRAME IS UNUSUALLY WORN AND DANGEROUS TO DRIVE,SO NOW I HAVE NO VEHICLE BECAUSE 2004 WAS NOT RECALLED YET,MOST OTHER YEARS WERE

Sep 07, 2017

TL* THE CONTACT OWNED A 2004 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 20 MPH, THE THIRD ROW SEAT AREA RUSTED THROUGH TO THE TRUNK AREA NEAR THE SPARE TIRE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. ....UPDATED 09/19/16 *BF THE CONSUMER STATED DEALER SAID THAT THE VEHICLE IS BEYOND REPAIR. *TR

Aug 01, 2016

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE REAR PASSENGER AND DRIVER SIDE WHEEL WELLS WERE CORRODED. THE VEHICLE WAS DIAGNOSED, BUT NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 132,125.

Jul 13, 2016

+ 24 more complaints for this component

ELECTRICAL SYSTEM

28 complaints

I READ THE RECALLS FOR 2004 FORD FREE STAR TRANSMISSIONS AND MY VAN WITHOUT WARNING JUST QUIT WORKING IN THE MIDDLE OF THE ROAD WHILE I WAS DRIVING. I COULD GET IT TO START BACK UP FOR A SECOND TO MOVE IT TO THE SIDE OF THE ROAD, BUT IT WOULDN'T START AFTER THAT.

Mar 14, 2021

THE POWER CONTROL MODULE (PCM) GETS WET . THE CAR WILL THEN EXHIBIT VARIOUS FAILURES INCLUDING ENGINE STOP, TRANSMISSION FAILURE TO ENGAGE, ENGINE CODE INDICATORS. THIS CAN HAPPEN WHEN STATIONARY (TRANSMISSION WON'T ENGAGE ) OR IN MOTION( ENGINE WILL SHUT OFF ABOVE CERTAIN SPEEDS, MAY BE 35-45MILES PER HOUR) OR THE TRANSMISSION WILL BEGIN SLIPPING. FORD HAS ISSUED A TECHNICAL BULLETIN TSB 06-14-10 ON THIS ISSUE

Jan 15, 2016

WHILE DRIVING MY 4 CHILDREN ALL BUT ONE IN A CAR SEAT, MY CAR JUST DIED WITHOUT WARNING, MY CAR STARTING ROLLING BACKWARDS BEFORE I HAD EVEN REALIZED IT SHUT DOWN. IN PANIC I GOT THE CAR STOPPED AND PUT INTO PARK AND GOT HAZARDS ON AND THEN TRIED STARTING CAR AND IT FIRED RIGHT BACK UP. I BROUGHT IT TO MECHANIC TO BE TOLD ITS THE AIR FILTER, CHANGED THAT THEN GOT TOLD ITS THE MASS AIR FLOW SENSOR, REPLACED THAT THEN WAS TOLD THAT'S NOT IT. FINALLY SOMEONE SAID ITS THE PCM!! NO ONE CAN DO IT BUT FORD SO I CALLED FORD, FORD SAYS THAT CANNOT DO IT!! GO FIGURE, SO I AM NOW SCRAMBLING FOR THE MONEY AND FOR THE PARTS AND FOR THE MECHANIC TO FIX THIS. AND FROM WHAT I CAN FOLLOW FROM THE OTHER COMPLAINTS ITS NOT JUST ME THIS HAPPENING TO OVER AND OVER AGAIN. THIS IS A FAULTY MAKE AND SHOULD NOT HAVE TO COME OUT OF THE CUSTOMERS POCKET ANYMORE. FORD SHOULD PICK UP THE PIECES.

Aug 10, 2015

DIFFERENT THINGS ARE HAPPENING. MY VAN IDLES AT A HIGHER RPM. MY VAN DOESNT WANT TO CRANK ON THE FIRST TURN OF THE KEY. MY VAN IS POSSIBLY MISS-FIRING. MY FRONT WIPER MOTOR HAS STOPPED. MY ALTERNATOR WAS REPLACED. NOW MY BATTERY LIGHT COMES ON BUT THEN MAY GO OFF. MY CAR SHUTS OFF WHEN IDLES, MY BATTERY LIGHT IS ON. NOTHING BUT THE ENGINE CRANKED, BUT BATTERY LIGHT IS ON. MY BATTERY WAS REPLACED WITH IN 6 MONTHS BEFORE THIS. SOMETIMES THE SIDE DOORS DECIDE TO OPEN WHEN BUTTON IS PUSHED AND SOMETIMES THEY DO NOT. I HAVE BEEN TOLD THAT THE PROBLEM IS WITH WATER GETTING INTO THE PCM. WATER SHOULD NOT BE ABLE TO GET INTO THIS AREA. THERE IS NOT TIME FRAME AS TO HOW LONG THIS HAS BEEN DAMAGED, BUT IT IS A PROBLEM. IT NEEDS TO BE FIXED. WHEN RESEARCHING THE INTERNET I FIND THAT THIS IS ALMOST EVERYONE'S ANSWER TO THEIR PROBLEM, I FEEL THAT IT IS AN ISSUE THAT NEEDS SOME ATTENTION FROM FORD TO RECOGNIZE AGAIN. YES SOMETIMES THESE PROBLEMS CAN BE DUE TO SOMETHING ELSE BUT WHEN ALL OF THE OTHER ITEMS HAVE BEEN FIXED OR REPLACED AND IT CONTINUES THEN IT IS A PROBLEM.

May 13, 2015

CAR DIED IN HEAVER RAIN ON MAJOR ROAD. ALL LIGHTS LITE ON DASHBOARD. PROBLEM WAS WATER INTRUSION ON ECM. REPAIR COST $957.26. FORD DEALER IN LEVITTOWN CLAIM THE FOLLOWED TSP ON PROBLEM 18 MONTHS LATER SAME PROBLEM WATER DAMAGE ON ECM. REPAIR COST THIS TIME $2695.97. CLAIM THERE WAS NO TSP ON PROBLEM. HAD TO SHOW THEM THE TSP AND THEY STILL ARE NOT FOLLOWING IT. *TR

Jan 20, 2015

+ 23 more complaints for this component

ENGINE

19 complaints

Conducía mi vehículo y la trasmisión quedó en neutro en una entrada y no pude estacionarme Y no volvió arrancar Solo coje la reversa I was driving my vehicle and the transmission was neutral in a driveway and I couldn't park And did not start again Just take the reverse

Feb 16, 2023

The contact owns a 2004 Ford Freestar. The contact stated while driving 35 MPH, the vehicle began to stall. The contact stated no warning light was illuminated. The contact was able to restart the vehicle and drive to his destination. The contact took the vehicle to an independent mechanic and was informed that the computer needed to be dried off. The vehicle was repaired but continued to experience failure. The vehicle was not diagnosed or repaired. A dealer was not contacted. The contact stated he had experienced the failure several times. The manufacturer had not been informed of the failure. The failure mileage was approximately 38,000.

Nov 17, 2021

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE SHOOK AND STALLED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD, TURNED THE VEHICLE OFF, AND WAITED A COUPLE OF MINUTES. ONCE RESTARTED, THE VEHICLE RAN FOR APPROXIMATELY THREE MINUTES BEFORE THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 118,000.

Aug 12, 2019

MY 2004 FREESTAR OVERHEATS AFTER 70 MPH. REPLACED THERMOSTAT AND FANS. DOES THIS WITH AC TURNED OFF. I TURN TO HEAT ON TO COOL IT DONE. I DROVE 2100 MILES WITH WINDOWS DOWN. THIS HAPPENS ON THE HIGHWAY AND GOING UP LONG STEEP GRADE.

Sep 08, 2018

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING 40 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE GEM MODULE NEEDED TO BE REPLACED. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL, AND FILED CASE NUMBER: CAS-11839376. THE FAILURE MILEAGE WAS 116,000.

Apr 25, 2017

+ 14 more complaints for this component

POWER TRAIN,ELECTRICAL SYSTEM

19 complaints

HAD THE TORQUE RECALL DONE LAST AUGUST BY A LOCAL DEALERSHIP, AND WHILE ACCELERATING YESTERDAY I LOST ALL CONTROL OF THE VEHICLE AND THE ENGINE STALLED, TRANSMISSION IS NOW SHOT AND THE PCM IS DAMAGED FROM THE MOISTURE EVEN THOUGH I HAD COMPLETED THE TSB THE DEALERSHIP ADVISED ME OF. SEVERAL SENSORS KEPT FAILING RANDOMLY, AND WOULD ONLY LAST ABOUT A MONTH. *TR

Mar 22, 2015

STOPPED AT A STOP SIGN AND THE VAN WOULD NOT MOVE. NO GEARS WORKED. COUPLE DAYS LATER, IT DROVE FINE. COUPLE DAYS LATER NO GEARS AGAIN. (AND THE TORQUE CONVERTER WAS REPLACED UNDER RECALL IN 2012) NOW WON'T START AND DASHBOARD GOES CRAZY AFTER THE KEY IS OUT. WITH ALL THE TRANSMISSION PROBLEMS AND THE WET PCM PROBLEMS, I CAN'T BELIEVE FORD DOESN'T HAVE TO RECALL THESE VAN BECAUSE OF THE PCM!! THIS VEHICLE IS A HAZARD TO DRIVE. *TR

Mar 06, 2015

WHILE DRIVING ON THE FREEWAY AT 55 MPH MY VEHICLE LURCHED FORWARD DRASTICALLY AND THEN STALLED. I WAS ABLE TO GET IT TO THE SIDE OF THE ROAD COASTING AS I WAS IN THE OUTSIDE LANE. I COULD RESTART THE CAR BUT ONLY GO 50-100 FEET AND IT WOULD STALL AGAIN. I MANAGED TO GET IT OFF THE ROAD INTO A PARKING LOT AND FOUND OUT THE CAR WOULDN'T GO INTO REVERSE. ALTHOUGH I COULD GO FORWARD. I AM NOW BEING TOLD THAT THERE WAS A TORQUE CONVERTER RECALL FOR THIS YEAR AND MAKE OF CAR BUT NOT FOR MY VEHICLE. I AM BEING TOLD THE TRANSMISSION WILL NEED REBUILT AND BE AT A COST OF 3000-3900 DOLLARS. THE CAR HAS APPROX. 102,000 MILES ON IT. I WAS TOLD BY THE TRANSMISSION SHOP THIS IS A COMMON PROBLEM WITH THIS CAR EVEN IF THEY ARE REPAIRED THEY TEND TO HAVE PROBLEMS AGAIN. IT SHOULD BE NOTED THAT IT HAD SNOWED A LARGE VOLUME THAT DAY AND THERE WAS A LOT OF WATER ON THE ROADWAY. *TR

Feb 05, 2015

PCM GETS WET AND CAUSES ALL KINDS OF PROBLEMS! SHOULD BE A RECALL! CAN CAUSE VEHICLE TO JUST STOP WHILE DRIVING, SHORTS OUT THINGS. TURNS LIGHTS, RADIO, ETC ON EVEN WHEN VAN NOT ON. PROBLEMS WITH STARTING WHEN IT RAINS. CD PLAYER AND CRUISE CONTROL NO LONGER WORK, DID THE PCM FRY THEM TOO?? DANGEROUS ACCIDENTS COULD HAPPEN AND I AM TERRIFIED TO DRIVE IT BUT IT IS ONLY VEHICLE I HAVE. PLEASE HELP GET A RECALL!! *TR

Feb 02, 2015

WE REPLACED THE TORQUE CONVERTER ABOUT A YEAR AGO, ON OUR OWN; WE WERE NOT FAMILIAR WITH THE RECALL ON THAT PART. THE VAN STARTED TO EXHIBIT SAME ISSUES A FEW WEEKS LATER. WE WENT TO THE DEALER WHERE WE LEARNED OF THE TORQUE CONVERTER RECALL. DEALER STATED THAT THIS TIME, IT WAS A BAD TRANSMISSION, HE INFORMED US THAT DUE TO US PAYING OUT OF OUR OWN POCKET FOR THE TORQUE CONVERTER, HE WOULD TAKE THAT MONEY OFF OF THE PRICE OF REPLACEMENT TRANSMISSION; WE HAD ISSUES WITH THAT DEAL. NOW, ABOUT A YEAR LATER, THE VAN WOULD NOT GO INTO GEAR. WE TOOK IT TO A DEALER WHO GAVE US A HARD TIME WITH THE THREE YEAR WARRANTY WHICH CAME ALONG WITH THE REPLACEMENT TRANSMISSION; THE VAN WAS AT THE DEALER FOR OVER TWO WEEKS. ONCE WE AGREED TO PAY OUT OF OUR OWN POCKET, WE WERE TOLD THAT THE WIRING BETWEEN COMPUTER AND TRANSMISSION WAS DIRTY; THEY STATED THAT IT WAS NOW FIXED. NOW THREE WEEKS LATER, SAME ISSUE; WE TOOK IT TO A MECHANIC WHO FOUND WATER IN THE COMPUTER. *TR

Jul 17, 2014

+ 14 more complaints for this component

UNKNOWN OR OTHER

16 complaints

I just purchased the vehicle used and recently discovered there was a recall on these vehicles. The vehicle I purchased keeps stalling and is not getting any power. I’ve had the vehicle checked by the car lot and they say there is nothing wrong.. the vehicle died out on me already twice while I was driving.

Aug 08, 2022

I JUST CAME ACROSS THIS WEBSITE AND WISH I WROTE THIS A YEAR AGO BECAUSE I WOULD HAVE MADE A COMPLAINT THEN. I HAVE HAD MANY ISSUES WITH THE LIGHTS FLICKERING, COMING ON AUTOMATICALLY WHEN IT RAINS, MY INTERIOR LIGHTS STAYING ON AND ACTUALLY CATCHING FIRE BECAUSE IT HAD GOTTEN SO HOT. MY RADIO USED TO TURN ON BY ITSELF OR NOT TURN ON AT ALL, WHICH HAS NOW BEEN REPLACED. MY VAN HAS LITERALLY DIED ON ME WHILE DRIVING MORE OFTEN AT TIMES WHEN I'M MAKING A TURN OR SLIGHTLY MOVING MY STEERING WHEEL. HAS ALMOST CAUSED A FEW ACCIDENTS BECAUSE IT SHUTS OFF WITHOUT WARNING. MY VAN WILL USUALLY HAVE A HIGHER RPM WHEN IT'S RUNNING IN PARK OR WITH FOOT ON BREAK(WAITING AT A RED LIGHT). THEN SUDDENLY THE RPMS DROP AND FLUCTUATE HIGH AND LOW AND SHUT THE ENGINE OFF. MY TRANSMISSION IS ALSO STARTING TO FAIL BY NOT SHIFTING PROPERLY. USUALLY INTO SECOND GEAR. THE INDICATOR LAMP LIGHT FLASHES WITH MEANS ERROR WITH THE TRANSMISSION. THAT IS MOST LIKELY DUE TO THE POWER TRAIN AUTOMATIC TRANSMISSION TORQUE CONVERTER GETTING WET OR IT IS POWERTRAIN AUTOMATIC TRANSMISSION. ALSO HAVE ISSUES WITH MY MY POWER STEERING THE WHEEL KNOCKS AND SORTA LOCKS UP AT TIMES , FLUIDS HAVE BEEN CHECKED AND WERE PERFECT. I BELIEVE THAT IT'S ASSOCIATED WITH THE STEERING HYDRAULIC SYSTEM FAILURE.

Jan 23, 2021

Fire: 1

TAKATA RECALL: I HAD THE TORQUE CONVERTER REPLACED, PER RECALL IN 2013 OR 2014, WHEN I LOST POWER IN MY VAN WHILE DRIVING ON THE HIGHWAY IN WA STATE. I BELIEVE MY VAN HAD ABOUT 70,000 MILES AT THAT TIME. I HAVE SINCE MOVED TO TENNESSEE. YESTERDAY, I WHILE DRIVING, VAN DIED AT A STOP SIGN, WHILE MOVING ON THE STREET, TURNING A CORNER, AND THEN WHILE DRIVING, LURCHING FORWARD BEFORE DYING. IT WOULD START, DRIVE A WHILE, THEN DIE AGAIN. I HAD IT TOWED TO A SHOP, WHERE THEY SAY THE NEW TORQUE CONVERTER IS "SHOT" AND TOOK OUT MY TRANSMISSION. IT WILL COST ME $2300-4000 TO REPLACE THE TRANSMISSION. FORD EMPLOYEE LOOKED UP MY VIN # AND SAID IM NOT PART OF A "RECALL" FOR BAD REPLACEMENT TORQUE CONVERTERS, BUT HOW CAN A TORQUE CONVERTER GO BAD....THAT BAD!! IN 5 YEARS... AND 59,000 MILES? MY VAN NOW HAS 138,000 MILES ON IT.

Feb 23, 2019

I JUST PURCHASED THIS VEHICLE TODAY. ONCE I DROVE ON THE HIGHWAY TO GET HOME THE TRANSAXEL WARRING LIGHT STARTED FLASHING. AS I LOOKED THAT UP I FOUND THAT THERE WAS A RECALL FOR TORQUE CONVERTER OUTPUT. AS I READ THINGS I SEEN OTHERS HAD SAME ISSUE AND IT WAS THIS THAT CAUSED THE ISSUE.

Nov 18, 2017

I WAS DRIVING HOME FROM MY WORK WHEN MY VAN SURGED FORWARD AND LOST ALL POWER. I WAS ABLE TO START IT RIGHT BACK UP, BUT AS SOON AS I GAVE IT GAS, IT SURGED FORWARD AGAIN AND LOST ALL POWER. IT RESTARTED AGAIN IMMEDIATELY, BUT IN MY PARKING LOT IT SURGED AND DIED A 3RD TIME. WHEN I ATTEMPTED TO PUT IT IN REVERSE, IT WOULD NOT IMMEDIATELY MOVE IN REVERSE. I HAD TO HIT THE GAS 3 TIMES BEFORE IT WOULD GO INTO REVERSE. THIS ALSO HAPPENED THREE TIMES.

Aug 17, 2017

+ 11 more complaints for this component

ENGINE AND ENGINE COOLING

16 complaints

WHEN THE VEHICLE IS WET THE SYSTEM SEEMS TO SHORT CIRCUIT ITSELF. IT CAUSES IT TO SHIMMY AND SHAKE AND IT WONT ACCELERATE. WE NOTICED IT SEVERAL TIMES AND TOOK IT IN WHERE WE WERE TOLD IT WAS THE CAMSHAFT SENSOR BUT AFTER HAVING IT REPLACED TWICE IT IS STILL HAVING THE ISSUE. THE CHECK ENGINE LIGHT IS CONTIGUOUSLY ON AND IT BLINKS ERRATICALLY WHEN EVER ANY WATER IS PRESENT. I'VE BEEN TOLD THE SENSOR CAN GO FAULTY DO TO A COIL ISSUE ALLOWING WATER TO LEAK ON THINGS IT SHOULDN'T. *TR

Feb 19, 2013

THE CAR WAS DRIVING FINE ALL OF A SUDDEN THE FREESTAR LOST POWER, I WAS DOING T MOST 40 MPH BECAUSE IT WAS DURING RUSH HOUR ON THE I15 HWY BY HESPERIA EVERYTHING WAS FINE AND ALL OF A SUDDEN MY CAR LOST POWER AND BEGAN TO FEEL LIKE IT WAS LOOSING POWER AND THEN I SAW IT GO FROM FORTY TO SLOWER MPG AND I HAD MY FOOT ON THE ACCELERATOR I IMMEDIATELY PULLED OVER AS SOON AS I COULD AND THERE WAS SMOKE AND THEN THERE WAS FIRE MY 1CAR WAS BURNT A TOTAL LOSS MY DAUGHTER AND I BARELY ESCAPED WITH OUR LIVES MINUTES BEFORE THE VAN EXPLODED SOMEONE HAD PUT US IN HER CAR AND DROVE US FORWARD SAVING OUR LIVES WHEN THE FIRE DEPARTMENT ARRIVED I WALKED BACK TO MY CAR AND THE FIRE HAD EXPANDED FAR PAST WHERE ME AND MY DAUGHTER WERE STANDING. MY DAUGHTER IS STILL TRAUMATIZED BY THE EXPERIENCE AND SO AM I. WE WOULD OF BEEN SEVERELY BURNT OR DIED WHEN THE CAR EXPLODED AND EVERYTHING CAUGHT ON FIRE PAST THE SPOT MY DAUGHTER AND I WERE STANDING THE FIREMEN COULD NOT BELIEVE THAT THE FIRE HAD BEEN SO EXTENSIVE. WE LOST EVERYTHING MY DAUGHTER LOVED, ALL HER MOST PRECIOUS MATERIAL THINGS WE WENT FROM DRIVING ON A HAPPY TRIP TO THE REALIZATION WE COULD OF DIED BY THE FIRE. IF THE PASSERBY WOULD NOT HAD PUT US IN HER CAR AND DROVE US TO SAFETY. *TR

Oct 27, 2012

Fire: 1

DRIVING NORTH ON MINNESOTA HIGHWAY 169 AT 65MPH AND NOTICE SMOKE COMING FROM THE ENGINE COMPARTMENT. I IMMEDIATELY PULLED OVER ONTO THE SHOULDER AND WITHIN THREE MINUTES THERE WERE FLAMES COMING FROM THE ENGINE COMPARTMENT AS WELL AS SMOKE. THERE WAS NOTHING WRONG WITH MY VEHICLE AND IT WAS RUNNING WELL WHEN ALL OF A SUDDEN IT JUST STARTED SMOKING AND THEN IT BURST IN TO FLAMES. *JS

Mar 19, 2012

Fire: 1

TL*THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED WITHOUT ANY WARNING. THE VEHICLE WOULD NOT RESTART AND WAS TOWED TO THE RESIDENCE HOME. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR HAD IT BEEN REPAIRED. THE MANUFACTURER WAS CONTACTED AND ADVISED HIM THAT THEY WERE UNAWARE OF THIS FAILURE WITH HIS YEAR, MAKE AND MODEL VEHICLE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 80,700.

Jun 01, 2011

TL-THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHEN DRIVING IN INCLEMENT WEATHER THE WATER ENTERS INTO THE ELECTRIACL SYSTEM AND STALLS THE VEHICLE. THIS FAILURE HAS OCCURRED ON 7 DIFFERENT OCCASIONS. THE VEHICLE WAS INSPECTED BY A DEALER AND THEY WOULD GET THE WATER OUT AND BLOW DRY THE WET AREA. THEY ALSO ADVISED HER THAT THERE WAS NO OTHER SOLUTION. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE AND ARE NOT AWARE OF THIS OCCURRING IN OTHER VEHICLES. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE. TB

Feb 28, 2011

+ 11 more complaints for this component

STEERING

14 complaints

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL VIBRATED AND STARTED PULLING TO THE RIGHT. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THE SUBFRAME OF THE FRONT END WAS FRACTURED AND THAT AN ALIGNMENT COULD NOT BE PERFORMED. RAY PRICE MT. POCONO FORD LOCATED AT (2971 PA-940, MT POCONO, PA 18344), WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 127,000.

Mar 04, 2020

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL WOULD MOMENTARILY BECOME VERY DIFFICULT TO TURN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNAVAILABLE.

Jan 15, 2015

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING VARIOUS SPEEDS AND ATTEMPTING TO MAKE A TURN, THE VEHICLE INDEPENDENTLY VEERED IN THE OPPOSITE DIRECTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THAT THE LOWER STEERING SHAFT NEEDED TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 92,238.

Aug 28, 2014

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE STEERING WHEEL BECAME INCREASINGLY DIFFICULT AS THE VEHICLE ABNORMALLY PULLED TO THE RIGHT. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THERE WAS PROBABLY SOMETHING WRONG WITH THE FRONT END SUSPENSION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 174,000.

Jun 06, 2013

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT THAT WHILE DRIVING 60 MPH, THE POWER STEERING FAILED. THE CONTACT STATED THERE WAS NO WARNING PRIOR TO THE FAILURE. THE STEERING WHEEL STARTED SQUEALING WHENEVER THE CONTACT TRIED TO MAKE A TURN. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE VIN WAS NOT ACCEPTED. THE FAILURE AND CURRENT MILEAGES WERE 69,075.

Jul 09, 2012

+ 9 more complaints for this component

POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

13 complaints

MY VAN HAS A PROBLEM WITH WATER, THAT IS WHEN IT RAINS THE VEHICLE STARTS HAVING PROBLEMS WITH SEVERAL COMPONENTS. (IE ENGINE MISFIRE, TRANSMISSION FAILS TO SHIFT PROPERLY, DOOR LOOKS REFUSE TO OPERATE PROPERLY, AMONG OTHER WEIRD THINGS) THIS HAPPENS EVERY TIME IT RAINS. THE PROBLEM AS I HAVE BEING ABLE TO TRACE IT, IS THAT THE WATER THAT COMES OFF THE FRONT WINDSHIELD AND INTO THE PLASTIC THAT COVERS THE COWL AREA ( WHERE THE WIPERS ARE) DRIPS ON TO THE MAIN ELECTRIC WIRE HARNESS CONNECTION THAT COMES FROM THE INSIDE OF THE CAR AND CONNECTS TO THE ENGINE BAY WIRE HARNESS. AS THE WIRE HARNESS CONNECTOR GETS WET, THE VEHICLE STARTS ACTING UP. I TOOK THE VAN TO MY MECHANIC BUT HE WAS UNABLE TO FIND A PROBLEM, IT WAS DRY. I TOOK THE VEHICLE TO A FORD DEALER AND, TO MY SURPRISE, THEY KNEW ABOUT THE PROBLEM BUT TOLD ME I HAD TO PAY THE REPAIR BECAUSE ITS COVERED ON A TECHNICAL SERVICE BULLETIN (TSB 06-14-10) BUT ITS NOT A RECALL. HOW CAN THIS NOT BE A RECALL WHEN THE VAN IS GOING ALONG WELL AND AS SOON AS IT STARTS RAINING, I START HAVING DRIVE ABILITY ISSUES, TRANSMISSIONS STARTS ACTING UP, ENGINE STARTS ACTING UP, SOME TIMES STALLS, IN GENERAL I HAVE A VEHICLE THAT APPEARS TO BE "ALLERGIC TO WATER." THIS ISSUE HAPPENS ANY TIME IT STARS RAINING HEAVILY WHETHER ON THE HIGHWAY OR CITY STREET OR MY DRIVEWAY FOR THAT MATTER, IF ITS RAINING I HAVE TO TAKE MY WIFE'S CAR BECAUSE IF NOT I KNOW WILL HAVE TO BE DEALING WITH AN UNCOOPERATIVE VEHICLE. PS. I PUT A DATE ON THE "WHEN DID THIS HAPPEN" FIELD BUT THIS IS AN ONGOING ISSUE.

Jan 17, 2018

MY CAR HAS SPENT 10 DAYS AT FORD TO BE SERVICED AFTER HAVING THE SAFETY RECALL SERVICE FOR THE TORQUE CONVERTER PERFORMED. THE VEHICLE WAS BEHAVING UNPREDICTABLY, SOMETIMES STALLING OUT WHILE IDLED, STALLING OUT WHILE IN MOTION, SOMETIMES IDLING WITH HIGH OR LOW RPMS. THE DEALERSHIP TOOK IT BACK IN TO CHECK THE TORQUE CONVERTER, THEY THEN SAID IT WASN'T THE TORQUE CONVERTER BUT THE THROTTLE BODY, THEY THEN CLEANED THAT AND SAID IT'S NOT THE THROTTLE BODY, IT'S THE PCM. THE PCM IS TAKING ON WATER FROM A FLAWED DESIGN OF THE ABOVE PCM WHERE WATER IS RETAINED AND EVENTUALLY LEAKS ON TO THE CONNECTOR. THIS OF COURSE IS NOT COVERED BY FORD, AND CAN COST UP TO $1200 TO REPLACE. THIS ISSUE CREATES A NUMBER OF DIFFERENT SYMPTOMS MAKING IT HARD TO IDENTIFY THE ORIGIN OF THE PROBLEM. CAUSING EXTENDED STAYS FOR MAINTENANCE. THIS SHOULD BE RECTIFIED BY FORD AND NOT IT'S CUSTOMERS AS THERE'S NO WAY THIS FLAW CAN BE CAUSED BY USER ERROR, IT'S A DESIGN FLAW THAT SHOULD NOT EXIST.

Aug 08, 2015

2ND TIME THAT THIS HAS HAPPENED. WAS DRIVING WHEN THE VAN STARTED BUCKING/SPUTTERING/SURGING. IT WOULD DIE AND THEN FIRE RIGHT BACK UP JUST TO DO IT ONCE AGAIN. SOAKED PCM CONNECTOR WAS TO BLAME BOTH TIMES. THIS IS OBVIOUSLY A DESIGN FLAW BY FORD AND NEEDS TO BE TAKEN CARE OF. I'M GLAD I WAS NOT ON THE INTERSTATE OR IN THE MIDDLE OF AN INTERSECTION.

Aug 07, 2015

I WAS DRIVING THE VEHICLE AND IT WAS RAINING OUTSIDE AND AS I WAS DRIVING ALL OF A SUDDEN MY CAR JUST DIED IN THE MIDDLE OF THE FREEWAY NO WARNING ,NO NOTHING JUST DIED I ALMOST WAS REAR ENDED, I TOOK IT TO A MECHANIC WHO SAID THE PCM IS NOT SEALED PROPERLY AND GOT WET AND FRIED OUT THIS IS UNBELIEVABLE THAT FORD WOULD SEE TONS OF THESE COMPLAINTS LIKE I HAVE SEEN ONLINE SAME PROBLEMS AND PUT PEOPLE LIVES AND THEIR CHILDREN'S LIVES IN DANGER WITH THIS POOR MANUFACTURING. WHAT CAN I DO ??? THANK YOU [XXX] VIN UNAVAILABLE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR*JB

Jul 31, 2015

STARTED SPUTTERING, JERKING, AND STALLING PCM WAS WET CAUSING ALL KINDS OF HAVIC LOST POWER GOING INTO A TURN AND ALMOST WENT INTO A DITCH FORD NEEDS TO RECALL THIS ONGOING PROBLEM AND GET IT FIXED BEFORE SOMETHING MAJOR HAPPENS ALOT OF PEOPLE ARE COMPLAINING AND FORD KNOWS IT IS THERE FAULT AND THEY HAVE A PROBLEM BUT REFUSES TO TAKE CARE OF IT.

Jul 25, 2015

+ 8 more complaints for this component

SUSPENSION

12 complaints

THE FRONT SUBFRAME IS SEVERELY CORRODED. MECHANIC SAYS IT'S UNSAFE TO DRIVE. FORD RECALLED 425,000 1998-2003 FORD WINDSTARS FOR THE SAME PROBLEM. IT DOESN'T APPEAR THE PROBLEM WAS CORRECTED.I DON'T WANT TO WAIT FOR IT TO FAIL BEFORE IT'S REPORTED AND I CAN'T, IN GOOD CONSCIENCE, SELL IT SOMEONE ELSE. IS THERE ANYTHING I DO TO RECTIFY THIS?

Jan 31, 2016

TL-THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE AN INDEPENDENT MECHANIC WAS SERVICING THE VEHICLE, IT WAS DISCOVERED THAT THERE WERE CRACKS ON THE REAR AXLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 155,000. DJR

Jan 07, 2015

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THERE WAS A LOUD ABNORMAL NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO REPLACED THE STABILIZER ARM AND THE FRONT BRAKES BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN FOR A STATE INSPECTION WHEN IT WAS NOTICED THAT THE BUSHINGS AROUND THE BALL JOINT WAS CRACKED AND THE BOLT FRACTURED WITHIN THE LOWER CONTROL ARM. THE INSPECTOR ALSO INDICATED THAT THE FRAME NEEDED TO BE REPLACED AND THE VEHICLE WAS UNSAFE TO DRIVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. UPDATED 08/19/14*LJ UPDATED 08/24/2017*CT

Jul 17, 2014

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED THAT THE FRONT PASSENGER SIDE WHEEL WAS POSITIONED INWARD. THE VEHICLE WAS TOWED TO A MECHANIC, WHO STATED THAT THE FRONT LOWER CONTROL ARM BECAME COMPLETELY DETACHED FROM THE VEHICLE. THE VEHICLE WAS BEING REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.

May 19, 2014

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE TRAVELING 30 MPH, THE CONTACT NOTICED THAT THE FRONT SUSPENSION AND AXLE HAD SUDDENLY SEPARATED FROM THE VEHICLE, CAUSING THE VEHICLE TO CRASH INTO A PARKED VEHICLE. NO ONE WAS INJURED DURING THE CRASH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED FOR THE FAILURE. THE CURRENT AND THE FAILURE MILEAGES WERE 87,308. UPDATED 05/10/12*LJ THE CONSUMER STATED WHILE DRIVING, THE RIGHT TIRE ON THE PASSENGER SIDE OF HIS VEHICLE SIMPLY COLLAPSED. THERE WAS A LOUD BANG AS THE FRONT SIDE DROPPED GOUGING THE HUB CAP AND THE METAL WHEEL INTO THE ASPHALT LEAVING A NARROW STRIP IN BETWEEN MY WHEEL AND THE ANOTHER VEHICLE THAT WAS DOUBLE PARKED. HIS VEHICLE CONTINUED TO GOUGE THE ASPHALT AND THEN STOPPED. THE COLLAPSED TIRE DID RUB THE LEFT LOWER SIDE SPORT TRIM OF THE OTHER VEHICLE WHICH LEFT BLACK RUBBER MARKS ON THE DOUBLE PARKED VEHICLE. THE CONSUMER STATED HIS SPEED WAS ABOUT 25 MPH AND AS HELD THE STEERING WHEEL, THE AIR BAG DEPLOYED, WITH SUCH GREAT FORCE IT SHATTERED THE WINDSHIELD. THE VEHICLE WAS TOTALED. THE CONSUMER STATED THE POLICE REFUSED TO MAKE A REPORT AS THERE WERE NO INJURIES. UPDATED 07/12/12

Apr 02, 2012

Crash: 1

+ 7 more complaints for this component

ENGINE AND ENGINE COOLING,POWER TRAIN

12 complaints

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STOPPED ACCELERATING. THE CONTACT WAS ABLE TO SAFELY COAST TO A STOP. THE VEHICLE WAS PUSHED HOME BY ANOTHER VEHICLE. THE CONTACT EXAMINED THE VEHICLE AND NOTICED THAT THE ENGINE SEIZED IN ADDITION TO THE TRANSMISSION FAILURE. THE VEHICLE HAD NOT BEEN INSPECTED BY A DEALER, NOR HAD IT BEEN REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 90,000. UPDATED 04/27/12*LJ THE CONSUMER WAS INFORMED, THE TRANSMISSION COULD NOT BE LOOKED AT, UNTIL THE ENGINE WAS REPLACED. UPDATED 04/27/12

Apr 05, 2012

THE VEHICLE WILL BEGIN TO ACT LIKE IT IS GOING TO STALL AT HIGH SPEEDS OR GOING UP HILL. WE NOTICE IT MORE WHEN WE ACCELERATE REALLY FAST LIKE AN ON RAMP TO THE HIGHWAY, BUT IT ALSO HAPPENS WHEN IT NEEDS THE EXTRA POWER GOING UP HILL. I HAVE TAKEN IT IN AND I WAS TOLD IT WAS WATER GETTING INTO THE PCM CAUSING ELECTRICAL PROBLEMS WITH READ OUTS ON TEMPERATURES AND OTHER THINGS. WE HAVE ALREADY HAD TO GET THE TORQUE CONVERTER REPLACED A FEW YEARS AGO AND I WAS TOLD THAT IT MAY HAVE BEEN TO ISSUES WITH THE PCM. *TR

Mar 14, 2012

FIRE IN ENGINE. MECHANICAL ASSESSMENT RIGHT NOW IS TRANSMISSION FAILURE. DON'T HAVE SPECIFICS OUTSIDE OF THAT, BUT I SEE TRANSMISSION FAILURES THIS MONTH BY FORD FOR MY VEHICLE, AND I'M NATURALLY CONCERNED. *TR

Jan 27, 2012

Fire: 1

CAME OUT FROM WORK, WENT TO START MY FORD FREESTAR, THE CAR TURNED ON BUT COULD NOT MOVE IT. THE WHEELS WOULD TURN, ATTEMPT TO REVERSE OR DRIVE AND NOTHING WOULD HAPPEN. WAS INITIALLY TOLD BY A MECHANIC ABOUT THE TORQUE CONVERTER, THEN HAD TO REPLACE THE TRANSMISSION. *TR

Jan 12, 2012

DRIVING ON FREEWAY AT 60MPH THE VAN JUST STOPPED ACCELERATING, THE RPM ACTED CRAZY. WE PULLED TOO SIDE OF ROAD AND WOULD NOT MOVE IN ANY GEAR. I HAVE HAD ROUTINE OIL CHANGES AND MAINTENANCE, THERE WAS NO SIGNS OR WARNING OF ANY TRANSMISSION PROBLEMS. VEHICLE TOWED. I HAVE BEEN TOLD MY VAN NEEDS NEW TRANSMISSION. *TR

Nov 27, 2011

+ 7 more complaints for this component

VEHICLE SPEED CONTROL

11 complaints

WHILE DRIVING THE VEHICLE, IT SUDDENLY GOES INTO NEUTRAL. THE MECHANIC SAID THE TRANSMISSION IS FAULTY ON THESE VANS. MANY HAVE BEEN RECALLED AND I'M NOT SURE WHY MINE WASN'T INCLUDED. I'M TOLD THESE VANS ALL HAVE THE SAME ISSUE.

Oct 04, 2017

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE VEHICLE SUDDENLY DECELERATED AND FAILED TO ACCELERATE WHEN DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 130,000.

Jul 01, 2014

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 50 MPH WITH THE CRUISE CONTROL ACTIVATED, THE CRUISE CONTROL FAILED TO DISENGAGE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS ADVISED TO THE CONTACT THAT THE CRUISE CONTROL SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE PROBLEM PERSISTED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. *TR

Jul 18, 2013

LAST THURSDAY AROUND 3:00PM I WAS DRIVING 55 MPH IN THE HIGHWAY WHEN SUDDENLY I HEARD A STRANGE WHINNING NOISE EVERY TIME I TRIED TO ACCELERATE THE CAR. AFTER A FEW SECONDS, I REALIZED THAT THE CAR WAS SLOWING DOWN IN THE MIDDLE OF THE HIGHWAY SO I IMMEDIATELY DROVE ALL THE WAY TO THE EMERGENCY LANE WITH THE MOMENTUM THAT THE CAR HAD LEFT. THE CAR WAS NOT RESPONDING TO THE SHIFTING GEARS BUT THE ENGINE WAS RUNNING AND THE SIGNALS WERE WORKING. LATER I FOUND OUT THAT IT WAS THE TRANSMISSION. BUT WHAT I THOUGHT WAS STRANGE WAS THAT IT NEVER GAVE ME A WARNING. THAT WAS A SCARY EXPERIENCE WITH FULLY LOADED TRUCKS GOING OVER 70MPH NEXT TO MY VAN, WHICH WAS SHAKING WITH THEIR SPEED. I THOUGHT THAT WAS MY END. *TR

Mar 05, 2012

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING UPHILL APPROXIMATELY 45 MPH, THE VEHICLE BECAME RESISTANT TO THE CONTACTS ATTEMPTS TO ACCELERATE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THEY CONTACT WAS INFORMED THAT THE TORQUE CONVERTER WOULD NEED TO BE REPLACED. THE TORQUE CONVERTER WAS REPLACED. APPROXIMATELY SIX MONTHS LATER, THE FAILURE RECURRED WHILE THE CONTACT WAS ATTEMPTING TO ACCELERATE FROM A TRAFFIC STOP. AS THE VEHICLE BEGAN TO INCREASE IN SPEED TO 25 MPH, IT THEN STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE AND WAS NOT EXAMINED FOR THE CAUSE OF FAILURE OR REPAIRED. THE FAILURE MILEAGE WAS 78,000 AND THE CURRENT MILEAGE WAS 80,000.

Feb 23, 2011

+ 6 more complaints for this component

WHEELS

10 complaints

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING AT APPROXIMATELY 2 MPH TURNING INTO THE DRIVEWAY, THE TWO REAR WHEELS DETACHED WITHOUT WARNING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 210,000.

Aug 14, 2015

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE CONTACT SUDDENLY HEARD A LOUD BOOM FOLLOWED BY A BURNING RUBBER SMELL COMING FROM THE VEHICLE. THE CONTACT FRANTICLY PULLED OVER TO THE SIDE OF THE ROAD AND FIRST THOUGHT SHE HAD A FLAT TIRE BUT UPON INSPECTION, THE CONTACT NOTICED THERE WAS SEVERE CORROSION ON THE REAR WHEEL WELL WALL. THE CONTACT TOOK HER VEHICLE TO THE DEALER, WHO STATED THAT THE CONTACT WOULD HAVE TO LEAVE HER VEHICLE FOR 3 TO 5 DAYS HOWEVER, THE CONTACT DECLINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE MILEAGE WAS UNKNOWN.

May 12, 2014

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THERE WAS A LOUD NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRONT HUB, ROTORS, AND WHEEL BEARINGS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT STATED THAT NHTSA CAMPAIGN NUMBER: 04V446000 (WHEELS) WAS EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 54,000. *TR

May 13, 2013

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT WAS DRIVING APPROXIMATELY 10 MPH INTO A DRIVEWAY AND HEARD A LOUD NOISE FROM THE FRONT END OF THE VEHICLE. THE FRONT PASSENGER SIDE THEN COLLAPSED TO THE GROUND, WHICH CAUSED THE TIRE TO BECOME COMPLETELY DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. IN 2004, THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER 04V446000 (WHEELS:CAP/COVER/HUB). THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 47,000. THE VIN WAS UNAVAILABLE.

Dec 07, 2012

TL*THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT HEARD A LOUD SQUEALING NOISE COMING FROM THE FRONT PASSENGER SIDE WHEEL WHICH OCCURRED ABOUT ONE YEAR AGO. THE STEERING WHEEL HAD TO BE TURNED TO THE LEFT OR RIGHT IN ORDER TO STOP THE NOISE FROM OCCURRING. LAST SUMMER THE DEALER STATED THAT THE WHEEL BEARINGS CAUSED THE FAILURE TO OCCUR AND IT WAS SAFE TO CONTINUE TO DRIVE THE VEHICLE. THE DEALER ALSO CONFIRMED THAT THE WARRANTY WAS NOT VALID. FORD MOTOR COMPANY WAS NOTIFIED ABOUT NHTSA RECALL CAMPAIGN ID NUMBER 04V446000 WHEELS, CAP/COVER/HUB; HOWEVER, HER VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. A DIAGNOSTIC TEST WILL BE PERFORMED BY A LOCAL MECHANIC. THE FAILURE MILEAGE WAS APPROXIMATELY 32,000. THE CURRENT MILEAGE WAS 40,027.

Jul 21, 2010

+ 5 more complaints for this component

POWER TRAIN,ENGINE

9 complaints

I have a 2004 Ford freestar van and I was driving down the road and I went to pass another vehicle and I push the gas and I heard some crunchy noise is and then nothing no power at all no gears nothing I was dead in the water so I had to get out of the van and push it to the side of the road didn't have reverse didn't have drive didn't have third second or first no gears at all the transmission failed me I could have been in a very bad accident and hurt it just came out of nowhere there was no signs of anything wrong with the van and then this happens.

Aug 27, 2024

ENGINE SURGES IN REVERSE AND DRIVE VIOLENTLY ALMOST HITTING VEHICLE IN FRONT OF ME AT STOP LIGHT NO ENGINE LIGHT OR VEHICLE CODES FOUND

Aug 05, 2017

TRANSMISSION WON'T GO INTO REVERSE AND SOMETIMES NOT IN ANY GEAR. ENGINE STOPS RUNNING ON HIGHWAY WITH NO WARNING. NEARLY HAD AN ACCIDENT, HAD TO BE TOWED.

Jul 02, 2017

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 30 MPH, THE ACCELERATOR PEDAL WAS APPLIED AND THERE WAS NO ENGINE POWER. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. IN 2013, THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN), BUT THE FAILURE RECURRED RECENTLY BECAUSE THE REMEDY WAS INSUFFICIENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 162,801.

May 11, 2015

. IN ADDITION TO CAUSING AN ENGINE TO STALL, WHICH MAY OR MAY NOT THEN RESTART, TRANSMISSION SHIFT POORLY, THE VEHICLE HAS HAD ERRATIC POWER, ALMOST EVERY TIME THERE IS AN INABILITY TO SHIFT THE VEHICLE INTO EITHER FORWARD OR REVERSE. ON START UP NO MATTER THE TEMP OF VEHICLE THE IDLE RPM IS HIGHER THAN NORMAL IN PARK ! IT HAS BEEN SERVICE MANY MANY TIMES.. NOW OUR TRANSMISSION FLUID LOOKS LIKE PEPTO BISMOL !! *TR

Sep 02, 2014

+ 4 more complaints for this component

VISIBILITY

8 complaints

AFTER DRIVING TO THE STORE WITH MY KIDS I OPENED THE DRIVERSIDE SLIDING DOOR TO GET MY KIDS OUT. THE REAR QUARTER WINDOW EXPLODED. I COULD NOT FIND ANYWHERE WHERE THAT IT MADE CONTACT. NOW THEIR IS GLASS EMBEDDED IN CARSEATS AND CHILD SAFETY SEATS. *TR

Oct 24, 2013

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE REAR WINDSHIELD UNEXPECTEDLY SHATTERED. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP AND THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 150,000. THE VIN WAS NOT AVAILABLE.

Dec 09, 2011

I WAS DRIVING DOWN THE STREET WHEN ALL OF A SUDDEN I HEARD A VERY LOUD NOISE LIKE A GUN SHOT. MY FORD FREESTAR VAN BACK WINDOW EXPLODED WHILE I HAD CHILDREN IN THE BACK SEAT. THEY COULD HAVE BEEN CUT UP OR KILLED SITTING BACK THERE. IT WAS A SCARY SITUATION AND I WOULD LOVE IT IF THIS COMPLAINT COULD GET TO THE FORD CORP. THEY SHOULD RECALL THESE VANS. *TR

Mar 01, 2011

TL*THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE THE ENGINE WAS RUNNING, THE CONTACT OPENED THE REAR PASSENGER SLIDING DOOR AND THE GLASS SHATTERED INTO PIECES. THE FAILURE OCCURRED WITHOUT WARNING. THERE WERE NO INJURIES. HE WILL TAKE THE VEHICLE TO THE DEALER FOR INSPECTION. THE CURRENT AND FAILURE MILEAGES WERE 18,000.

Mar 03, 2009

TRAVELING IN A 2004 FORD FREESTAR ON I-69 FROM INDIANAPOLIS TO FT WAYNE AT 65MPH. SPOTTED RAIN SHOWERS IN AREA. ACTIVATE WINDSHIELD WIPERS ON HIGH. DRIVERS SIDE WIPER DETACHES FROM ASSEMBLY AND ENTANGLES WITH PASSENGER SIDE WIPER. EMERGENCY EXIT FROM RIGHT-HAND LANE ONTO SHOULDER LANE. FASTENER NUT FOUND LOOSE ON WIPER ATTACHMENT KNURL. ALIGN WIPER AND TIGHTENED FASTENER FINGER TIGHT. WIPER ASSEMBLY REMAINED ACCEPTABLE CLEAR VISION AT INTERMITTENT CONDITION FOR REMAINDER OF TRAVEL. WIPER ASSEMBLY HAD SEEN ELEVATED SNOW LOAD/REMOVAL 2 DAYS PRIOR TO EVENT. VEHICLE HAS BEEN TAKEN TO FORD DEALERSHIP AND FOUND THAT PASSENGER SIDE WIPER ASSEMBLY ARM ALSO LOOSE. *TR

Mar 31, 2008

+ 3 more complaints for this component

FUEL SYSTEM, GASOLINE

7 complaints

STARTING ABOUT A YEAR AGO THIS VEHICLE SHOOTS GAS OUT WHILE TRYING TO FILL UP. GAS WILL SHOOT OUT ALL OVER WHOMEVER IS PUTTING IT IN. IT ALSO SHUTS THE PUMP OFF WITHOUT BEING FULL.THIS HAPPENS EVERY TIME. *TR

Aug 24, 2013

WHEN FILLING THE GAS TANK IT WILL KICK THE GAS BACK OUT THE FILLER HOLE - SPRAYING GAS A GOOD 3 FT. IN ORDER TO GET GAS INTO THE TANK YOU HAVE TO FILL VERY SLOW AND AFTER MANY TRIES AND NOZZLE SHUT OFFS YOU CAN FILL THE TANK. WHEN THIS SYMPTOM STARTED IT HAS CAUSED THE ENGINE TO SPUTTER GOING DOWN THE ROAD AND THE PRESSURE BUILDS SO BAD IN THE TANK, IT IS SOMETIMES IMPOSSIBLE TO REMOVE THE GAS CAP DUE TO EXCESS PRESSURE BUILD UP. NOW WE HAVE TO LEAVE THE CAP ON LOOSELY SO PRESSURE WON'T BUILD UP, IRONICALLY THE GAS CAP INSTRUMENT LIGHT DOES NOT COME ON. *TR

Jan 12, 2012

2004 FORD FREESTAR, WHILE DRIVING VEHICLE, SMELLED SOMETHING BURNING. PULLED INTO DRIVEWAY AND OBSERVED SMOKE FROM UNDER VEHICLE. FURTHER OBSERVED THAT UNDERCARRIAGE WAS SATURATED WITH A LIQUID. OBSERVED GASOLINE FLOWING FROM VEHICLE TANK AREA AND BELOW DRIVERS AREA AT UNDERCARRIAGE FROM GASOLINE LINES. VEHICLE DID NOT CATCH FIRE AND WAS TOWED TO FORD DEALER. FILED REPORT WITH FMC. *TR

Mar 23, 2011

I STARTED HAVING PROBLEMS FUELING MY 2004 FREESTAR AFTER I BEGAN DRIVING ON GRAVEL ROADS HERE IN CENTRAL MISSOURI. THE TANK VENT KEPT GETTING CLOGGED UP AND WHEN I TRIED TO FILL FUEL TANK, PRESSURE WOULD BUILD IN TANK CAUSING FUEL TO COME SPRAYING OUT OF FILL SPOUT. I HAD GAS SPRAYED ON HANDS AND CLOTHING REPEATEDLY. I FINALLY HAD A MECHANIC REROUTE FUEL VENT LINE TO AIR INTAKE IN MOTOR COMPARTMENT. NOW I NO LONGER HAVE TROUBLE. IT COST ME ABOUT $ 250 TO HAVE THIS DONE. I BELIEVE THE PROBLEM IS A FLAW IN DESIGN. MY MECHANICS INLAWS HAVE THE EXACT MODEL AS MINE AND HAVE SAME PROBLEMS. PLEASE ADVISE ABOUT REIMBURSEMENT FOR REPAIR. THANKS! *TR

Nov 02, 2009

WHEN FILLING VAN WITH GASOLINE, GAS SHOT BACK OUT, HITTING PERSON IN FACE AND ARMS. *TR

Jan 18, 2009

+ 2 more complaints for this component

POWER TRAIN,EQUIPMENT

7 complaints

FAILURE OF TRANSMISSION. I HAD MY TRANSMISSION OVERHAULED 35,000 MILES AGO ON MY FORD FREESTAR AND NOW I'M GOING TO HAVE TO DO IT AGAIN OR REPLACE IT ENTIRELY. I'VE NOTICED ONLINE THAT MANY OTHERS HAVE HAD THE SAME PROBLEM WITH THE SAME YEAR AND MODEL AS MINE. *TR

Jul 25, 2011

HAD TRANSMISSION FIXED IN JAN 2010 AND MY TRANSMISSION JUST WENT OUT AGAIN MARCH 10 2011... I HAVE HAD NOTHING BUT PROBLEMS WITH THIS VEHICLE RANGING FROM BROKEN MOTOR MOUNTS, TRANNY, A/C, RADIATOR, SPARK PLUGS 02 SENSORS AND SO FORTH. THIS IS THE 5TH TIME I HAVE REPORTED ON HERE. PLEASE DO SOMETHING BEFORE IT KILLS MORE PEOPLE. ON TOP OF THIS, I WAS DRIVING AND THE DVD PLAYER FELL OUT OF THE CEILING LANDING ON MY CHILD'S LEGS CAUSING BRUISES. *TR

Mar 14, 2011

I HAVE A 2004 FORD FREESTAR SEL MINIVAN. THE ORIGINAL TRANSMISSION WAS REPLACED AT APPROX. 56K MILES DUE TO TORQUE CONVERTER FAILURE (SO I WAS TOLD BY THE DEALER SERVICE ADVISOR). NOW THE VAN HAS 123K MILES ON IT AND THE TRANSMISSION LIGHT CAME ON AGAIN. THE FAULT CODE IS P0732 GEAR 2 INCORRECT RATIO. THE TRANSMISSION WILL HOLD 1ST GEAR AND NOT SHIFT UNLESS FORCED TO. THE PROBLEM IS INTERMITTENT, AT THIS TIME, BUT WHEN THE AMBIENT TEMP IS ABOVE 85F, THE PROBLEM OCCURS. FORD HAS ADVISED ME THAT 2ND GEAR HAS FAILED. I DO NOT TOW WITH THIS VEHICLE. IT IS USED SPECIALLY FOR TRANSPORTING MY FAMILY AND IS NOT ABUSED. I FIND THIS PERFORMANCE VERY UNACCEPTABLE!! A TRANSMISSION SHOULD LAST A LOT LONGER THAN 60K MILES!! I HAVE READ MULTIPLE COMPLAINTS WITH THE SAME CHARACTERISTICS. I WOULD LIKE TO KNOW IF THIS PROBLEM IS UNDER INVESTIGATION AND IF FORD IS BEING FORCED TO ADDRESS THIS. IS FORD ISSUING A RECALL? CURRENTLY MY VAN IS OPERABLE UNTIL THE TRANSMISSION FAILURE LIGHT ILLUMINATES. I CAN TELL THE PROBLEM IS GETTING WORSE AND I'M SURE IT WILL BE INOPERABLE SOON. *TR

Jun 30, 2010

TRANSMISSION FAILED AT 80 MPH IN THE MIDDLE OF I-85 IN ATLANTA, GA. THE CAR WAS HAULED GARAGE IN LAURENCVILLE, GA WHERE A NEW TRANSMISSION WAS INSTALLED AT GREAT EXPENSE. THE OLD TRANSMISSION WAS LEFT AT NOBODY'S GARAGE IN LAURENCEVILLE, GA. *TR

May 05, 2010

I BOUGHT A 2004 FORD FREESTAR WITH 16000 MILES INDICATED ON THE ODOMETER IN 2005. THE TRANSMISSION FAILED AT APPROXIMATELY 100,000 MILES. I PAID TO HAVE A USED TRANSMISSION INSTALLED AT A COST OF $2100 IN 2009. THE USED TRANSMISSION ALSO FAILED AFTER A PERIOD OF APPROXIMATELY 4 MONTHS AND I AM LEFT WITH A USELESS PILE OF PARTS. I HAVE RESEARCHED THIS SITUATION THROUGH THE INTERNET AND HAVE FOUND THAT MANY OTHER OWNERS OF FORD FREESTAR MINIVANS HAVE EXPERIENCED THE SAME PROBLEMS. IS THE NHTSA PLANNING ANY INVESTIGATION ON THIS ISSUE? THANKS FOR YOUR ASSISTANCE. *TR

Apr 26, 2010

+ 2 more complaints for this component

ELECTRICAL SYSTEM,ENGINE

6 complaints

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED WHILE DRIVING 70 MPH, THE CHECK ENGINE AND TRANS AXLE LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. IMMEDIATELY AFTER, THE VEHICLE STALLED AND WAS NOT ABLE TO BE RESTARTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

Jun 13, 2014

DRIVING SOUTH ON I 75,RETURNING FROM A WEEK'S VACATION, IN MEDIUM SATURDAY TRAFFIC THE CAR STARTED TO ACT UP. LIGHTS, WARNING LIGHTS, GAUGES, EVEN THE TEMPERATURE AND COMPASS STARTED FLASHING AND GOING ON AND OFF. THERE WAS AN EXIT A MILE AHEAD WHEN THE ENGINE DIED, RIGHT IN FRONT OF A SEMI. I HAD TO SWERVE TO THE SIDE OF THE ROAD TO NARROWLY AVOID AN ACCIDENT. THE CAR WOULD NOT START AFTER THAT. I HAD TO ARRANGE A TOW AND WAS LEFT STRANDED FOR FIVE DAYS. THE FORD DEALER UP NORTH COULD NOT GET THE PART FOR THREE WEEKS. NOW IT'S AT A FORD DEALER HERE, BY DETROIT, FOR OVER A WEEK. THEY SAID IT WILL COST OVER ONE THOUSAND DOLLARS TO REPLACE THE PCM. LOOKING ON LINE I SEE ALL THE COMPLAINTS AND REPAIRS REPORTED ABOUT THIS CAR, AND YOU ARE DOING NOTHING?? AFTER SEEING THE PCM AND THE REPAIRS TO FIX THE PROBLEM YOU HAVE TO WONDER WHY THE BRAIN OF THE CAR IS IN A SPOT WHERE IT CAN GET WET, AND WHY THERE ARE HOLES IN THE TOP TO LET WATER IN? HOW MANY PROBLEMS, ACCIDENTS,OR DEATHS DO THERE HAVE TO BE TO START A RECALL???? *TR

Dec 03, 2013

STOP RUNNING SOMETIME WOULD START,THEN WOULDN'T START,TOOK TO A SHOP THEY SAID LOOK AT IT BEEN SUBMERGED OR UNDER WATER,AT ECLT PLUG WHERE,WET WITH WATER,SAID IT WOOD NEED NEW WIRING HARNESS, POSSIBLE COMPUTER BOX..AT COST OF $1200-1500 PART AND THEN THERE LABOR..HERE IN KENAI ALASKA..GOT TO FIXER IF I WANT TO DO THIS...I BOUGHT THIS USED HERE CAME UP FROM THE SOUTH ,ARIZONA, DONE CAR FAX ALL GOOD. *TR

Aug 09, 2013

OUR 2004 FORD FREESTAR STALLED, AND THEN SURGED AFTER ACCELERATING FROM A STOP. THE NEXT DAY THE CHECK ENGINE LIGHT CAME ON. WE TOOK IT TO A LOCAL FORD DEALER, CAPITAL CITY FORD IN INDIANAPOLIS, WHO IN INDICATED THE CODE WAS FOR A FUEL PUMP PROBLEM. WE PAID OVER $800 TO HAVE THE FUEL PUMP REPLACED ON DECEMBER 27TH. IN LATE FEBRUARY THE VAN BEGAN TO STALL AND SURGE AGAIN. WE SUSPECTED THE SAME PROBLEM. IT CONTINUED TO DO THIS OFF AND ON FOR THE NEXT TWO WEEKS AND ON MARCH 8TH THE CHECK ENGINE LIGHT CAME ON AGAIN. WE TOOK IT BACK TO THE SAME FORD DEALER AND THEY SAID THE INITIAL CODE WAS FOR THE SAME ERROR, BUT WHEN ANOTHER MECHANIC/TECHNICIAN CHECKED THE CODE IT CAME UP WITH A DIFFERENT PROBLEM. WE WERE ADVISED THAT THE THERE WAS "MOISTURE" GETTING INTO THE PCM CAUSING THE PROBLEM AND NOT ONLY WAS IT CAUSING THE ENGINE TO STALL, BUT WAS GIVING WRONG ERROR CODES. THE REPLACEMENT OF THE PCM WAS ESTIMATED TO BE A +$1,000 COST. WE WERE ADVISED THAT IT "SEEMED TO BE" A DESIGN FLAW IN THE LOCATION OF THE PCM IN THAT IT IS IN LINE WITH THE WATERFLOW FROM THE WINDSHIELD. AFTER MUCH RESEARCH ON THE INTERNET ON THIS ISSUE, IT APPEARS IT IS A LONG-STANDING ISSUE WITH MANY OWNERS OF THIS VEHICLE AND EVEN WITH REPLACEMENT OF THE PCM THE PROBLEM WILL HAPPEN AGAIN DUE TO THE DESIGN FLAW. THE SAFETY RISK RELATED TO ENGINE STALLS DUE TO THE FAILURE OF THE PCM IS UNACCEPTABLE. THE FAILURE OF THE DEALERSHIP TO IDENTIFY THIS WELL-KNOWN PROBLEM AND CHARGE US FOR A REPAIR (FUEL PUMP) THAT WAS UNNECESSARY IS UNCONSCIONABLE. *TR

Mar 15, 2013

CPSC#I1320440. 2004 FORD FREESTAR. CONSUMER STATED AFTER DRIVING THE CAR IN THE RAIN, A FEW DAYS AFTERWARDS THE VEHICLE SPURTS AND SHAKES VIOLENTLY. *LN THE CONSUMER ALSO STATED THE CHECK ENGINE LIGHT WOULD COME ON AND FLASH. THE VEHICLE ALSO JUMPED WHEN ACCELERATING AND VIBRATED WHILE AT A STOP. THE CONSUMER STATED AS SOON AS SHE DROVE THE VEHICLE IN THE RAIN, THE PROBLEM STARTED AGAIN. THE VEHICLE THEN STALLED WHILE IN PARK.

Feb 26, 2013

+ 1 more complaint for this component

LATCHES/LOCKS/LINKAGES

6 complaints

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE REAR HATCH DOOR WOULD NOT OPEN MANUALLY. THE HATCH BUTTON THAT OPENED THE DOOR WOULD ONLY OPERATE INTERMITTENTLY. A PRIVATE MECHANIC DIAGNOSED THAT THE DOOR LOCKING DEVICES NEEDED TO BE REPLACED. THERE WERE NO REPAIRS COMPLETED ON THE VEHICLE. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 110,000.

May 09, 2014

2004 FORD WINDSTAR INTERMITTENT PROBLEM WITH DRIVER'S SIDE PASSENGER DOOR AUTOMATIC RETRACTION FEATURE. AUTOMATIC DOOR WILL START TO CLOSE OR OPEN WHEN PASSENGERS ARE ENTERING OR EXITING VEHICLE AND WILL NOT RETRACT. ONCE DOOR OPEN WITH-OUT WARNING WHILE VEHICLE IN MOTION. *TR

Mar 23, 2011

TL*THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE MECHANISM FOR THE REAR DOOR HANDLE WAS DEFECTIVE. THE DOOR HANDLE CAME OFF IN HER HAND WHEN SHE WAS OPENING THE LATCH. FORD IS NOT REPAIRING THE FAILURE UNDER WARRANTY, ALTHOUGH THE CONTACT SIGNED UP FOR THE MOST EXPENSIVE COVERAGE. SHE FEELS THAT THIS IS A SAFETY ISSUE BECAUSE HER THREE YEAR OLD CHILD CAN OPEN THE DOOR. THE PARTS HAVE BEEN ON BACK ORDER FOR TWO MONTHS. THE PARTS FOR THE REPAIR HAVE JUST ARRIVED AT THE DEALER. THE REPAIR WILL COST BETWEEN $500 TO $1,000. THE FAILURE MILEAGE WAS 52,000.

May 12, 2008

CONSUMER COMPLAINED ABOUT AN AUTOMATIC SLIDING DOOR PROBLEM. CONSUMER CONTACTED THE DEALERSHIP, WHO INSPECTED THE VEHICLE, AND TOLD CONSUMER THAT THE SENSORS FOR THE DOOR WERE OPERATING PROPERLY. HOWEVER, THE PASSENGER INJURED HER SHOULDER AND LOWER ARM BECAUSE THE AUTOMATIC SLIDING DOOR DID NOT RETRACT WHEN HITTING AN OBJECT. *AK

Jan 07, 2005

Injuries: 1

THE 2004 FORD FREESTAR MINIVAN HAS TWO SAFETY ISSUES. UNFORTUNATELY, THE FIRST AFFECTED A FAMILY MEMBER. I E-MAILED FORD QUITE SOME TIME AGO AND THERE HAS BEEN NO FOLLOW-UP RESPONSE. THE PASSENGER DOOR LOCK AUTOMATICALLY LOCKS (RETRACTS) ONCE THE VEHICLE BEGINS MOTION AND SUCKED IN A FAMILY MEMBERS SKIN ON THE MIDDLE OF THE LOWER ARM AS THE RIGHT PASSENGER'S ARM RESTED ON THE RIGHT DOOR THAT WAS MADE FOR THE PURPOSE OF SERVING AS AN ARMREST. INSTANTLY MY MOTHER'S ARM WAS BRUISED AND SHE IS NOT A LARGE PERSON...THIS WAS NOT AN ISSUE OF EXTRA BODY MASS. SIMPLY PUT, HER SKIN WAS SUCKED INTO THE LOCK PULL WHEN IT AUTOMATICALLY RETRACTED. IN ADDITION, IF A PASSENGER RESTS HIS/HER ARM ON THIS ARMREST-DESIGNED DOOR WITH FINGERS BETWEEN THE REST AND THE WINDOW WHERE THERE IS A WELL OF SPACE, AND THE DRIVER HAPPENS TO PUT DOWN THE PASSENGER WINDOW, THE PASSENGER'S FINGERS CAN BE SUCKED DOWN WITH THE WINDOW. *AK

Jul 26, 2004

Injuries: 1

+ 1 more complaint for this component

POWER TRAIN,VEHICLE SPEED CONTROL

6 complaints

I WAS DRIVING ON THE INTERSTATE WHEN SUDDENLY WITHOUT WARNING THE TRANSMISSION WAS NO LONGER ENGAGED AND IT RESULTED IN COMPLETE LOSS OF POWER AND I HAD TO COAST TO A STOP IN FREEWAY TRAFFIC AND TRY TO GET TO THE SIDE OF THE ROAD IN TIME. SEMI TRUCKS WERE WHIZZING PAST ME AT 75 MPH. I BOUGHT THIS VEHICLE FROM THE FORD DEALERSHIP IN ABILENE, TX ABOUT ONE MONTH AGO AND WAS NOT TOLD ABOUT ANY RECALLS TO THE TORQUE CONVERTER. THIS COULD HAVE EASILY RESULTED IN MY DEATH. I AM HIGHLY PISSED. WHY THE HELL DIDN'T THE DEALERSHIP REPLACE THIS BEFORE SELLING ME THIS VEHICLE FOR 7K? AND WHAT WILL BE DONE ABOUT DEALERSHIPS LETTING VEHICLES DRIVE OFF THE LOT LIKE THIS WHEN THEY KNEW ABOUT THE RECALL AND DID NOTHING AND SAID NOTHING. *TR

Mar 31, 2014

I RECEIVED RECALL ON MY FREESTAR IN 2012, ON THE TORQUE CONVERTER, IT WAS FIXED BUT HAD STARTED TO SLIP SHORTLY AFTER GETTING IT FIXED. 16 MONTHS LATER I FOUND MYSELF WITHOUT ANY POWER. I TOOK IT TO SHOP AND WAS TOLD IT WAS ON RECALL BUT SINCE I HAD IT FIXED 16 MONTHS PRIOR THAT IT NO LONGER WAS WARRANTED. IF THEY REPLACED THE TORQUE CONVERTER WITH A "FIXED" ONE THEN I SHOULD NOT HAVE HAD TROUBLE SO SOON. FORD IS WANTING ME TO PAY 1800 TO FIX THEIR MESS UP.. I WONDER WHAT MY RIGHTS ARE? *TR

Jan 21, 2014

I WAS DRIVING ON THE HIGHWAY AND BEGAN TO EXIT WHEN THE CAR ALERTED TO "CHECK TRACTION." IT STARTED TO MAKE A LOUD NOISE, THEN BEGAN TO DECELERATE AND NO MATTER IF I PRESSED ON THE ACCELERATOR THE CAR BEGAN TO SLOW DOWN UNTIL IT EVENTUALLY STOPPED. I WAS ABLE TO GET MYSELF TO A SAFE AREA BEFORE IT LOST ITS ABILITY TO DRIVE. I HAD IT TOWED AND WAS TOLD BY THE AUTO REPAIR PERSON THAT IT WAS MY TRANSMISSION. *TR

Jan 10, 2012

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THE VEHICLE SUDDENLY STALLED IMMEDIATELY AFTER IT STOPPED. THE VEHICLE WAS TOWED TO THE CONTACTS HOME. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THERE WAS AN OPEN INVESTIGATION UNDER NHTSA ACTION NUMBER: PE10033 (VEHICLE SPEED CONTROL POWER, TRAIN:AUTOMATIC TRANSMISSION CONTROL MODULE (TCM, PCM)) THAT MAY BE RELATED TO THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,000.

Jun 28, 2011

TL*THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 70 MPH WITH THE CRUISE CONTROL ACTIVATED, THE ENGINE BEGAN TO REV EXCESSIVELY HIGH. THE CONTACT DEACTIVATED THE CRUISE CONTROL AND DEPRESSED THE ACCELERATOR PEDAL, BUT THERE WAS NO RESPONSE. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD. THERE WERE NO WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. ROADSIDE ASSISTANCE WAS CALLED TO THE SCENE AND THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. THEY STATED THAT THE TRANSMISSION INTAKE SHAFT WAS CRACKED. THE TRANSMISSION WAS REPLACED. THE FAILURE AND CURRENT MILEAGES WERE 103,000. UPDATED 08/04/09 *BF UPDATED 08/05/09.*JB

Jun 18, 2009

+ 1 more complaint for this component

ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM

5 complaints

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE AIR CONDITIONING WOULD NOT COOL THE INSIDE OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THE DEALER ADDED FREON, BUT IT DID NOT CORRECT THE PROBLEM. THE DEALER ALSO STATED THAT THE COMPRESSOR WAS OPERATING PROPERLY. THE CONTACT STATED THAT THE AIR CONDITIONING DID NOT SEEM TO TRULY START WORKING UNTIL THE VEHICLE SPEED WAS AT 40 MPH AND ABOVE. THE VEHICLE WAS NOT FURTHER REPAIRED.THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN, BUT THE CURRENT MILEAGE WAS 140,000. *TR

Jun 14, 2013

THE MAIN ENGINE COMPUTER (ECM, PCM, AKA EEC) CONSTANTLY GETS WET DUE TO A DESIGN FLAW. WATER DRIPS DOWN ON THE COMPUTER AND WILL CAUSE THE ENGINE JUST TO DIE WHILE DRIVING THE CAR ON THE HIGHWAY. THIS CAUSES A VERY DANGEROUS SITUATION! *TT

Sep 27, 2011

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE WOULD STALL WITHOUT WARNING WHEN DRIVING VARIOUS SPEEDS. THE VEHICLE WOULD RESTART SPORADICALLY OR THE CONTACT WOULD HAVE THE VEHICLE TOWED. IN ADDITION, THE VEHICLE WOULD ALSO START INDEPENDENTLY WITHOUT THE KEY BEING IN THE IGNITION. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO ADVISED THAT WATER HAD ENTERED THE COMPUTER CORRODED THE SYSTEM WHICH CAUSED THE FAILURE. THE CONTACT CONFIRMED THAT THE FAILURE WOULD MOST RECUR WHEN THERE WAS RAINY WEATHER. THE MANUFACTURER WAS CONTACTED WHO OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS APPROXIMATELY 90,000 AND THE FAILURE MILEAGE WAS APPROXIMATELY 87,000.

Mar 18, 2011

WHEN DRIVING OUR VAN IT STARTED TO JERK AND THE ENGINE LIGHT STARTED FLASHING. IT THEN STALLED OUT ON US. IT WAS RAINING THAT DAY AND IT CONTINUED TO DO THIS. THE NEXT DAY WHEN THE RAIN STOPPED IT QUIT AND RAN FINE, BUT STARTED AGAIN THE MINUTE WE HIT ANY MOISTURE. THE COMPUTER IN THE VAN ALSO STARTED SENDING ERROR MESSAGES CONSTANTLY, CHECK BRAKE FLUID, CHECK OIL, CHECK REAR BRAKE LIGHTS, CHECK TRACTION CONTROL, CHECK DOORS AND SO ON WHEN THESE THINGS WERE CHECKED THERE WERE NO PROBLEMS WITH THEM. THE ENGINE LIGHT CONTINUED TO FLASH SO WE HAD SOMEONE LOOK AT IT AND FIX IT. THEY TOLD US THE COIL PAK WAS BAD AND REPLACED IT FOR US. THE VAN RAN FINE FOR 1 WEEK AND THEN THIS STARTED AGAIN. SO WHEN I WENT ONLINE TO DO SOME RESEARCH ON THIS I FOUND A SITE ON TOPIX, COMPLAINTS ABOUT FORD FREESTAR THAT HAD 100'S OF COMPLAINTS ABOUT THIS VAN. ALOT OF PEOPLE WERE HAVING THE SAME PROMBLEMS AND THEY TOOK IT TO GARAGES WHERE THEY SAID IT IS A DESIGN FLAW BY FORD THAT WATER GETS UP UNDER THE ENGINE INTO THE PCM (COMPUTER) SHORTS IT OUT AND THEN EVENTUALLY MESSES UP THE COIL. WE CONTINUE TO HAVE ALL THESE PROBLEMS WITH THE VAN, IT STALLS OUT ON ME IN RAIN OR ANY MOISTURE. I HAVE HAD THE VAN STALL WHILE TURNING ONTO A ROAD AND MY VAN BE STUCK ACROSS THE ROAD RIGHT ABOVE A DANGEROUS CURVE WITH MY YOUNGEST CHILD AND I ALONE IN THE VEHICLE.

Jan 08, 2011

TL*THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 35-40 MPH, THE VEHICLE BEGAN TO HESITATE AND THE INSTRUMENTAL PANEL LIGHTING FLASHED. THE VEHICLE SHUT OFF A FEW MINUTES LATER AND WAS TOWED TO THE DEALER. THE DEALER STATED THAT WATER PENETRATED THROUGH THE WINDSHIELD WIPER MOTOR AREA AND CAUSED THE MAIN COMPUTERIZED SYSTEM TO FAIL. THE INSTRUMENT PANEL HAD TO BE REPLACED, THE GAS LINE HAD TO BE BLOWN OUT, AND THE SPARK PLUGS WERE REPLACED. THE INSURANCE COMPANY INVESTIGATION CONCLUDED THAT THE FAILURE WAS DUE TO A PRODUCT DEFECT. THE MANUFACTURER ACKNOWLEDGED RECEIVING THE CONTACT'S WRITTEN COMPLAINT; HOWEVER, THEY WOULD NOT ASSIST WITH THE $1,200 REPAIR COST THAT THE CONTACT HAD TO PAY. THE FAILURE MILEAGE WAS 58,502.

May 06, 2008

AIR BAGS

5 complaints

WHEN I TURN STEERING WHEEL I HEAR A NOISE LIKE SOMETHING IS LOOSE AND ROLLING AROUND IN THE AIR BAG HOUSING. IS THERE A DANGER OF SOMETHING LOOSE IN THERE ACTING AS A PROJECTILE SHOULD THE AIR BAG DEPLOY? I DON'T WANT TO MESS WITH THIS MYSELF, WHAT SHOULD I DO? *TT

Jan 29, 2012

PASSENGER SIDE AIR BAG LIGHT INTERMITTENTLY TURNS ON AND OFF WHEN A PERSON ABOVE THE WEIGHT REQUIREMENTS IS SEATED IN THE PASSENGER SEAT. THIS CAN OCCUR EITHER WHEN A PERSON IS SHIFTING IN THE SEAT OR WHEN THEY ARE STATIONARY. THIS HAS OCCURRED MULTIPLE TIMES WITH VARIOUS PASSENGERS. THERE APPEARS TO BE NO RHYME OR REASON AS TO WHEN IT OCCURS. THIS IS A SERIOUS CONCERN OF MINE BECAUSE IF AN ACCIDENT OCCURRED WHILE THE LIGHT IS ON, TURNING THE AIRBAG OFF, THE RESULT COULD BE SERIOUS. SEPTEMBER 5, 2005 WAS THE MOST RECENT OCCURRENCE. *JB

Sep 08, 2005

2004 FORD FREESTAR AIR BAG WARNING LIGHT ILLUMINATES ON AND OFF WHILE DRIVING. *MR THE DEALER SUGGESTED THAT THE SYSTEM WAS OPERATING IN ACCORDANCE WITH THE DESIGN INTENT. THE CONSUMER REQUESTED FROM NHTSA A SOLUTION THAT CAN BE IMPLEMENTED PROMPTLY. *SC THE LIGHT ILLUMINATED WHEN THE CONSUMERS WIFE SAT IN THE FRONT PASSENGER SEAT. *JB

May 20, 2005

AIR BAG LIGHT COMES ON INTERMITTENTLY. DEALER CANNOT DUPLICATE THE PROBLEM. ALSO, DOORS WILL OPEN SUDDENLY. MANUFACTURER STATED THE VEHICLE'S DEFECTS DO NOT WARRANTY A NEW VEHICLE.*AK

Nov 05, 2004

AIR BAG LIGHT WARNING INDICATOR ILLUMINATED AND WILL NOT TURN OFF. VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE PARTS TO FIX THE FRONT AIR BAGS WERE ON BACK ORDER. THE DEALER INDICATED THAT THE FRONT AIR BAGS MAY NOT DEPLOY SINCE THE WARNING INDICATOR WAS ON. *AK THE PART CAME IN AND THE DEALER REPLACED IT YET THIS DID NOT CORRECT THE PROBLEM. *NM

May 11, 2004

TIRES

4 complaints

TL* THE CONTACT OWNS A 2004 FORD FREE STAR EQUIPPED WITH FIRESTONE BRIDGESTONE FR380 TIRES, TIRE SIZE: P225/60/R16. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE REAR OF THE VEHICLE BEGAN VIBRATING. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE TREAD HAD SEPARATED FROM THE TIRES. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR PRIVATE MECHANIC. THE VEHICLE WAS DRIVEN HOME AND THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 109,000 AND TIRE FAILURE MILEAGE WAS 35,000.

Nov 10, 2014

OUR 2004 FORD FREESTAR VAN HAD A TIRE VALVE FAILURE. UPON REPAIR OF THE TIRE, I REQUESTED THE VALVE THAT FAILED TO CHECK FOR THE NUMBERS LISTED ON A WEBSITE NOTIFYING CONSUMERS OF POSSIBLE FAULTY VALVES. I DISCOVERED THAT THE VALVE WAS ONE OF THE NUMBERS, DILL TR413, LISTED AS BEING FAULTY. *TR

Sep 16, 2008

TL*THE CONTACT OWNS A 2004 FORD FREESTAR. THE VEHICLE HAS BRIDGESTONE STEEL BELTED, SIZE P225/60R16 TIRES. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE TIRE BLEW OUT WHILE DRIVING 50 MPH. THE CURRENT MILEAGE WAS 51,000 AND FAILURE MILEAGE WAS 50,000.

Aug 31, 2007

GOODYEAR-INTEGRITY (P235/60R16) (99S) (025941) TIRES ON 2004 FORD FREESTAR. NOTICED THUMPING NOISE AT 10,000 MILES. SOUNDING LIKE YOU HAVE A FLAT. AT 19,000 TIRES ARE SHOWING OVERLAP OF TREAD. FORD DEALER TOLD US TO ROTATE TIRES. THIS HAS NOT RESOLVED PROBLEM. WE ARE AFRAID THAT THE TIRES ARE GOING TO SEPARATE AND CAUSE AN ACCIDENT. *NM

Aug 07, 2005

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

4 complaints

ALMOST EVERY TIME WE START THE VAN, THE ODOMETER HAS ALL DASHES THROUGH THE READING AND THE SPEEDOMETER WILL NOT WORK. AFTER RESTARTING THE VAN SOMETIMES SEVERAL TIMES IT FIXES ITSELF. THE PROBLEM HAS BEEN GETTING PROGRESSIVELY WORSE. I HAVE BEEN SEEING A LOT OF INFORMATION IN FORUMS ABOUT WATER GETTING ON THE PCM DUE TO A MANUFACTURE ERROR, BUT HAVE NOT SEEN A RECALL FOR THE ISSUE. AFTER REMOVAL OF THE AIR [XXX] TO DO MINOR MAINTENANCE TO THE VEHICLE WATER IS ABLE TO SEEP PASS A MISPLACED SPOT WELD AND DRIP ON TOP OF THE PCM UNIT. DAMAGE TO THE UNIT CAUSES SEVERAL ISSUES INCLUDING THE PROBLEM I AM FACING WITH MY VAN. *TR INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Nov 25, 2013

WAS DRIVING WITH CRUISE CONTROL AND VEHICLE STARTED LURCHING WHILE DRIVING. WHILE IN PARK RPMS GO UP AND DOWN. FEEL LIKE VEHICLE IS STRUGGLING. HAD RECALL ISSUE TAKEN CARE OF LAST MONTH. DOORS ALSO LOCK WHEN THEY WANT TO AND SOMETIMES WINDOWS DON'T WORK. ALWAYS HAPPENS AFTER RAIN. *TR

Aug 22, 2013

HAVING THIS PROBLEM 4 DAYS IN A ROW, ENGINE QUITS AT ANY SPEED LOSS OF STEERING AND BRAKES, CAR WILL SPEED UP WITHOUT THE ACCELERATOR BEING MOVED, FORD SAID WATER IN THE COMPUTER COULD COST 1,000 TO 1,500. CHECKED ON MY COMPUTER FOUND PAGE AFTER PAGE OF THE SAME COMPLAINT AND FORD MOTOR COMPANY REFUSES TO FIX THE PROBLEM!! HAS ANYBODY BEEN KILLED YET? WHEN IS THE N.T.S.B GOING TO ACT. *TR

Dec 26, 2012

IT STARTED WITH MY DRIVER SIDE WINDOW WORKING ERRATICALLY. SIMULTANEOUSLY, THE BUTTONS ON MY RADIO QUIT WORKING, ALTHOUGH IT RANDOMLY KEPT TRYING TO REPROGRAM "PRESET 2". WITHOUT WARNING, AT 65MPH ON A BUSY ROAD, I ABRUPTLY LOST POWER AND COULD NOT MAINTAIN SPEED OR ACCELERATE. I ALSO EXPERIENCED ERRATIC RPM. CURRENTLY VEHICLE WILL CHRONICALLY NOT START DUE TO POWER FAILURE, EVEN THOUGH BATTERY AND ALTERNATOR HAVE BEEN CHECKED AND ARE FUNCTIONING PROPERLY. THE SUDDEN AND UNEXPECTED LOSS OF ACCELERATION AND ERRATIC RPM IS DANGEROUS. I AM UNABLE TO DRIVE THIS VEHICLE BECAUSE I FEAR FOR MY SAFETY. *TR

Oct 24, 2011

EQUIPMENT

4 complaints

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE ATTEMPTING TO CHANGE A TIRE USING THE MANUFACTURERS JACK, THE JACK FAILED. THE VEHICLE BARELY MISSED LANDING ON THE CONTACTS FOOT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000. THE VIN WAS NOT AVAILABLE.

Dec 01, 2011

A CAR JACK, PART NUMBER 3F2Z17080AB, THAT COMES STANDARD WITH 2004 FORD FREESTAR MINIVANS, BENT WHILE SUPPORTING THE VAN CAUSING THE VEHICLE TO FALL, CRUSH AND KILL THE OWNER THAT WAS UNDER THE VEHICLE DOING REPAIRS IN THE RIGHT FRONT WHEEL WELL. UPDATED 05/26/11 *BF *TR UPDATED 09/08/11 *BF UPDATED 1/5/12 *CN...UPDATED 10/03/12 *BF UPDATED 10/4/2012 *JS

Mar 10, 2011

THE FACTORY INSTALLED JACK BROKE AT THE HINGES, AND MY VEHICLE FELL ON MY FATHER. *TR UPDATED 07/02/12 *BF THE CONSUMER STATED WHEN THE JACK FAILED, IT BENT OUTWARD AT THE HINGES. UPDATED 07/05/12

Nov 03, 2008

Injuries: 1

WHEN USING THE HEADLINER-MOUNTED DVD SYSTEM SCREEN, VISIBILITY THROUGH THE REAR VIEW MIRROR IS COMPLETELY OBSCURED. WHEN REPORTED TO FORD AS A MAJOR SAFETY ISSUE, I WAS TOLD VIA MY DEALER THAT THE FORD ENGINEERS SAID TO USE MY SIDE VIEW MIRRORS. THIS SEEMS HIGHLY INADEQUATE WHEN THE VAN IS SOLD BASED ON ITS ENHANCED SAFETY FEATURES. THIS WAS NOT AN ISSUE WITH THE WINDSTAR, AND IN MY OPINION, IS A MAJOR DESIGN FLAW THAT WILL CAUSE ACCIDENTS DUE TO INADEQUATE VISIBILITY. *LA

May 10, 2004

STEERING,POWER TRAIN,ENGINE

3 complaints

TURNS OUT THERE WAS A RECALL ON THE 2004 FORD FREESTAR IN 2012 REGARDING THE TORQUE CONVERTER. HERE IT IS TWO YEARS LATER AND IT GOES OUT AGAIN. THIS SHOULD NOT HAPPEN. THERE NEEDS TO BE ANOTHER RECALL ON THE TORQUE CONVERTER AND IT NEEDS TO BE FIXED PROPERLY THIS TIME BEFORE THERE IS A DEATH FROM THE INCIDENT. I HAD TWO KIDS UNDER THE AGE OF 3 WITH ME AT THE TIME AND SITTING IN THE POURING RAIN, IN CHILLY WEATHER, WAITING FOR A RIDE HOME WAS NOT FUN. FIX IT FORD!!! *TR

Jan 26, 2015

FIRST TIME;WHILE DRIVING AROUND A CURVE GOING APPROXIMATELY 40 MILES PER HOUR, THE ENGINE SHUT OFF, AND LOST POWER, AND STEERING. ENGINE LIGHT CAME ON 2ND TIME; ENGINE BUCKED AT ABOUT 40 MILES TO 50 MILES PER HOUR, THEN THE ENGINE SHUT OFF, AND LOST POWER AND STEERING. ENGINE LIGHT CAME ON 3RD TIME; SAME AS THE SECOND TIME, ENGINE LIGHT CAME ON. WENT TO A MECHANIC WHO STATED THAT RAN THE ENGINE ON COMPUTER, AND THE CODE:PO741 CAME UP, TCC CLUTCH PERFORMANCE. WAS TOLD TO GO TO FORD FOR THIS BECAUSE OF CURRENT RECALL. WENT ONLINE TO FORD, AND OUR VIN CAME UP FOR TORQUE CONVERTER REPLACEMENT. AWAITING APPOINTMENT ON TUESDAY, JUNE 3RD. AT FORD DEALER. *TR

May 28, 2014

THIS IS THE FOURTH TIME POWER TRAIN CONTROL MODULE HAS GONE OUT DURING RAIN EVENT. THIS TIME WAS ON A HIGHWAY TRAVELING AT 45MPH WITH PASSENGERS. THE RESULT WAS INTERMITTENT ENGINE SHUTDOWN, LOSS OF STEERING, AND FORWARD MOTION. THIS MODULE HAS BEEN REPLACED 3 OTHER TIMES. TWO TIMES IN 2011, AND TWO MONTHS AGO IN 2013. *TR

Mar 21, 2013

POWER TRAIN,STRUCTURE

3 complaints

1) WE NOW HAVE TRANSMISSION FAILURE. THE COST TO REPAIR EQUALS MOST OF THE VEHICLE'S VALUE. 2) DRIVER-SIDE PASSENGER DOOR CLOSES AND OPENS AGAIN CONTINUALLY. WE GET OUT AND DO THAT MANUALLY. 3) WITH FOOT OFF ACCELERATOR, GOING DOWN HILLS, THE FREESTAR TRANSMISSION HAS "CHUGGED" FOR A COUPLE OF YEARS NOW, REPRODUCE-ABLE AT DEALER LAST YEAR BUT THEY COULD NOT FIND CAUSE (WE RAN OUT OF MONEY LETTING THEM STUDY IT).... WE NOW KNOW THESE THINGS ARE ALL RELATED. RESEARCH ONLINE SHOWS OTHER OWNERS HAVE FOUND WET PCM TO BE PROMULGATING CAUSE FOR DOOR SENSORS AND THE CAUSE FOR PREMATURE FAILURE OF TRANSMISSION DUE TO DAMAGE CAUSED BY PCM OVER TIME. TO PUT PCM BELOW WINDSHIELD, WITHOUT PROPER WATERPROOF HOUSING, THIS IS A DESIGN ERROR THAT CAUSES VERY, VERY EXPENSIVE DAMAGE AND REPAIRS THAT WILL BE REQUIRED AGAIN, WITHOUT PCM BEING TOUCHED. DEALERS REPAIR DAMAGE (NOT CAUSE) UNDER WARRANTY, BUT MOST OF US ARE NOW OUT OF WARRANTY. WE'VE ONLY GOT 74000 VERY WELL-CARED FOR MILES. PROBLEM IS THE VEHICLE IS NOW NOT DRIVABLE; TRANSMISSION IS SHOT. FORD REFUSES TO MAKE GOOD FOR US. THE SCHEDULE RECALL FOR THE TRANS AXLE WILL BE OUR NEXT REPAIR, BUT IT WON'T REPLACE THE TRANSMISSION! SEE: HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F0FB94A!MAKE=FORD&MODEL=FREESTAR&ED_MAKEINDEX=.F0FB94A. *TR

Mar 25, 2012

2004 FORD FREESTAR. S10 APPROPRIATE HANDLING - LETTER TO THE PRESIDENT FROM CONSUMER RE VEHICLE HAZARDS DUE TO MAJOR DEFECTS (FULL DOCUMENT NOT IMAGED). *NJ THE CHECK ENGINE LIGHT ILLUMINATED. THE CODES WERE FOR A CMP SENSOR AND AC PRESSURE SENSOR. THE POWER TRAIN CONTROL MODULE NEEDED TO BE REPLACED DUE TO WATER INTRUSION. THE VEHICLE WOULD STALL WHILE DRIVING ON THE HIGHWAY. THE CONSUMER STATED THERE WERE NO PROBLEMS WITH THE VEHICLE UNTIL A WATER LEAK OCCURRED. *JB UPDATED *JB 08/26/10 UPDATED 11/10/10*JB THE CONSUMER STATED AFTER THE THIRD REPAIR, THE DEALERSHIP STATED THEY COULD NOT ADJUST THE HOOD LATCH DOWN ENOUGH TO PREVENT WATER FROM BLOWING IN FROM THE FRONT OF THE VEHICLE. THE CONSUMER BELIEVED THE PROBLEM WAS A SAFETY ISSUE AND NOT A CUSTOMER SATISFACTION ISSUE. UPDATED 07/26/11 UPDATED 08/23/11

Jan 22, 2010

VAN WITHOUT WARNING STOPPED MOVING AND ENGINE CUT OFF. THIS IS A FOLLOW UP FROM OUR CHRISTMAS ADVENTURE. GOT IT TOWED TO DEALER AND AFTER 2 DAYS OF "LOOKING INTO THE PROBLEM" TOLD ME THAT WATER LEAKED IN FROM UNDER DASH(IT HAD NOT RAINED OR SNOWED FOR DAYS- ROADS WEREN'T EVEN WET) AND GOT THE COMPUTER WET AN CAUSED IT TO MALFUNCTION. SEALED LEAK AND $250 LATER SENT US ON OUR WAY. FAST FORWARD 2WEEKS AND OUR VAN IS BACK IN THE SHOP AGAIN FOR THE SAME PROBLEMS. COME ON NOW, ENOUGH IS ENOUGH!!!!! RECALL THIS PROBLEM BEFORE PEOPLE GET KILLED!!!!! *TR

Jan 08, 2008

ENGINE AND ENGINE COOLING,POWER TRAIN,ELECTRICAL SYSTEM

3 complaints

DROVE VEHICLE TO STORE, WENT IN TO DO SHOPPING CAME OUT TO LEAVE VEHICLE WOULD START BUT WOULDN'T ACCELERATE. TWO DAYS BEFORE INCIDENT IT HAD BEEN RAINING IN GRAND JUNCTION COLORADO. HAD VEHICLE TOWED TO FORD AND WAS TOLD TODAY THAT THE PMC IS FULL OF WATER! IT'S GOING TO COST ME OVER 1500.00 TO FIX THIS! WHAT WOULD OF HAPPENED HAD IT DECIDED TO GO OUT AS I WAS DRIVING DOWN THE ROAD WITH MY TWO KIDS IN THE CAR? OR WHEN RUSHING MY SEVERE ASTHMATIC TO HOSPITAL? *TR

Feb 15, 2012

TRANSMISSION ISSUES HAD TO BE REPLACE, CHECK ENGINE LIGHT WILL NOT TURN OFF. I HAVE READ MANY REPORTS ONLINE ABOUT ISSUES WITH THE TRANSMISSION IN THE 2004 FORD FREESTAR, SENSOR LIGHT ISSUES, TRACKING LIGHT ISSUES. NO WARNING TRANSMISSION JUST DIED 200 MILES FROM HOME. *TR

Oct 09, 2011

2004 FORD FREESTAR ENGINE CONTROL MODULE COMPUTER DIE @ ABOUT 80000 MILES TRANMISSION FAIL AT ABOUT 65000 MILES DEFECTIVE OE CONFORMAL COATING IS REMOVED FROM THE ENTIRE ECM BOARD INCLUDING UNDERNEATH CHIPS AND REPLACED WITH UPGRADED CONFORMAL COATING; CORRECTS AN OE DESIGN FLAW AND ENSURE CHIPS WILL NOT LIFT FROM THE BOARD CAUSING THE UNIT TO FAIL. *TR

Dec 16, 2010

SEAT BELTS

3 complaints

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE REAR DRIVER'S SEAT BELT DETACHED FROM THE WALL WHILE ATTEMPTING TO BUCKLE IT. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 79,000.

Feb 02, 2012

TL*THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE MAKING A LEFT TURN AT 10 MPH, ANOTHER VEHICLE CRASHED INTO THE CONTACT'S VEHICLE. THE IMPACT MOVED HER BODY TO THE RIGHT AND THE SEATBELT UNFASTENED. AS A RESULT, THE CONTACT STRUCK THE STEERING WHEEL AND FRACTURED HER RIBS AND VERTEBRAE. THE VEHICLE WAS DRIVEN TO AN AUTO BODY SHOP. THE MANUFACTURER HAS NOT BEEN NOTIFIED AND THE VEHICLE WAS REPAIRED. A POLICE REPORT WAS FILED. THE FAILURE MILEAGE WAS 50,000 AND CURRENT MILEAGE IS 55,000. UPDATED 03-05-09 *BF UPDATED 03/06/09. *JB

Nov 28, 2008

Crash: 1

Injuries: 1

DT: THE FIRST SEAT BEHIND THE PASSENGER'S SEATS SEAT BELT GOT STUCK, TRIED RECLINING THE SEATS WITH ANYTHING THAT WOULD GIVE SOME SLACK AND IT WOULD NOT MOVE. HAD TO CUT THE SEAT BELTS IN ORDER TO GET CHILD OUT. IN THE TWO FRONT SEATS THE SEAT BELTS WILL ALSO STICK AT TIME. ALSO THE BRAKE LIGHT WAS ON ALL THE TIME. *AK

Jun 28, 2005

ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE

2 complaints

THE INDIANA ALPR TRACKING SYSTEM CAUSES ELECTRICAL MALFUNCTIONS INCLUDING THE ABS BRAKE SYSTEM AND VARIOUS OTHER UNKNOWN MALFUNCTIONS. THE ABS MODULE HAS FAILED ON THE SUBJECT VEHICLE AND THE ALPR ATTACKS CONTINUE. THESE ALPR ATTACKS ARE INITIATED BY ELECTRICAL APPARATUS ON TOP OF TELEPHNE POLES AND ON POLICE CARS. THESE ATTACKS CAN BE HEARD BY SUDDEN UNEXPECTED LOUD THUMPING ON MY DASHBOARD WHICH COULD CAUSE AN ACCIDENT IN ADDITION TO THE ABS BRAKE SYSTEM FAILURE. THESE ATTACKS OCCUR BOTH IN MOTION AND WHEN STATIONARY. THE THUMPING IS EXPECIALLY SURPRISING IN TRAFFIC AND COULD EASILY CAUSE AN ACCIDENT. PLUS, I DO NOT HAVE ABS PROTECTION ON SLICK ROADS

Mar 26, 2018

THE 2004 FREESTAR IS SHORTING OUT ALL THE SENSORS ARE SHORTING OUT U TOOK IT TO BE PUT ON MACHINE AND IT CANE BACK WITH 17 SENSORS MALFUNCTION GOING ON AND IT'S THE ONLY VECHELE I OWN AND I'VE GOOGLED THE PROBLEM AND I SEE 100000 OTHER PEOPLE ARE HAVING THE SAME PROBLEM WHAT SHOULD I DO I MIGHT BE DRIVING DOWN THE ROAD AND THE VRAJE SENSOR IS GOING AND I CAN'T STOP I'M NOT RICH I CANTVGO BUY ANOTHER VAN PLEASE HELP ME

Mar 15, 2016

POWER TRAIN,STRUCTURE,SEATS

2 complaints

IM HAVING MANY ISSUES WITH MY VEHICLE. THE WORST ONE IS THE PASSIVE SECURITY SYSTEM THAT HAS STRANDED ME IN MANY AREAS BECAUSE IT REFUSES TO START. I HAVE TRIED MANY THINGS INCLUDING REPLACING TRANSPONDER KEYS AND THE TRANSCEIVER BUT I STILL AM GETTING THE FLASHING RED SECURITY LIGHT. IM SCARED TO DRIVE THIS THING IN THE WINTER DUE TO THE POSSIBILITY OF GETTING STRANDED IN COLD TEMPERATURES. ALSO THIS VEHICLE LETS WATER LEAK IN EVERYWHERE CAUSING SEVERE RUST AND MOLD ISSUES. ONE OF THE FLOOR SUPPORTS OF THE DRIVERS SEAT IS CLOSE TO BEING RUSTED THROUGH AND THE OTHER ONES ARE ON THEIR WAY OUT. THE BODY IS SEVERELY RUSTED AND IM NOT SURE HOW MUCH LONGER THIS THING WILL BE SAFE TO DRIVE.

May 04, 2017

ONCE AGAIN, FORD REFUSES TO ACKNOWLEDGE THEIR VEHICLE DEFECTS. OUR THIRD ROW REAR SEAT WILL NOT LOCK IN PLACE. THE FLOOR LATCH IS CORRODED AND BROKEN AND OUR CHILDREN CAN NO LONGER SAFELY RIDE IN OUR ONLY VEHICLE. FORD RECALLED MANY OTHER FREESTARS FOR THIS EXACT SAME PROBLEM BUT REFUSES TO INCLUDE OUR VEHICLE DESPITE THE SIMILARITIES. OUR VEHICLE HAS NOW BROKEN DOWN ON US NUMEROUS TIMES DUE TO POWER TRAIN ISSUES (LATER RECALLED), TRANSMISSION ISSUES (LATER RECALLED), AND NOW THIS SAFETY ISSUE. I AM EXTREMELY DISAPPOINTED THAT THEY CONTINUE TO DISREGARD SAFETY FOR THEIR CUSTOMERS. *TR

Jul 31, 2014

ELECTRICAL SYSTEM,STRUCTURE,ENGINE

2 complaints

THIS VEHICLE I RECEIVED NUMEROUS RECALLS AND HAD MANY PROBLEMS WITH THIS VEHICLE. MAJOR ELECTRICAL PROBLEMS. WHEN IT WOULD RAIN AND GET CAR WASH THE ELECTRICAL SYSTEM WOULD MALFUNCTION AND CAUSE ENGINE NOT TO RUN PROPERLY AND CHECK ENGINE LIGHT WOULD COME ON. IN APRIL OF 2016 ENGINE WAS MALFUNCTIONING AND CAUSED ME TO GET IN ACCIDENT. THIS VEHICLE HAS SINCE BEEN IMPOUNDED AND LOAN COMPANY SANTANDER TRYING TO BILL ME FOR REMAINDER OF LOAN AND NOW CAUSING MAJOR CREDIT ISSUES. I WOULD LIKE THIS TO BE COVERED BY FORD/CARMAX FOR SELLING MY FAMILY AN UNSAFE VEHICLE WHICH COULD HAVE RESULTED IN CRITICAL INJURY OR WORSE.

May 04, 2017

Crash: 1

Injuries: 1

2004 FORD FREESTAR SES I CHANGED THE REAR BRAKES ON 1/20/2013 NOTICED THE LEFT REAR WHEEL WAS RUSTING OUT. TODAY 2/24/2013 WENT TO INSTALL A CAR SEAR & NOTICED THE BENCH SEAT IN THE BACK WAS ROCKING SLIGHTLY. THE ANCHOR POINT ON THE LEFT REAR IS RUSTED OUT AND MOVING. UPON INSPECTION I NOTICED THAT I CAN SEE DOWN TO THE GROUND WHERE THE ANCHOR POINT HAS RUSTED OUT. I HAVE HAD TO REPLACE NUMEROUS PARTS ON THIS VAN OVER THE LAST TWO YEARS. TO DATE I HAVE REPLACED: 3 IGNITION COILS, (THIS IS THE MAIN PROBLEM WHENEVER HEAVY RAIN OR SNOW HAS HAPPENED AND I START TO THROW MISFIRE CODES), 3 CAMSHAFT POSITION SENSORS, 2 DRIVER SIDE WINDOW CONTROLS & MOTORS, (THE WINDOW DOESN'T WANT TO WORK HALF THE TIME SO WE LEAVE IT CRACKED OPEN WITH THE RAIN GUARDS), AN EGR VALVE, AND A CLOCKSPRING. I HAVE NEVER HAD SO MANY PROBLEMS WITH THIS VEHICLE IN SUCH A SHORT AMOUNT OF TIME. *TR

Feb 24, 2013

FUEL/PROPULSION SYSTEM

2 complaints

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE PARKED, THERE WAS A STRONG ODOR OF FUEL OUTSIDE OF THE VEHICLE. THE ENTIRE FUEL TANK EXHIBITED RUST CORROSION AS A RESULT FUEL LEAKED FROM THE OUTER PART OF THE FUEL TANK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 81,000.

Feb 24, 2016

EVERY SINGLE TIME GAS IS BEING PUMPED INTO THE CAR THE PUMP STOPS SEVERAL TIMES. IT CAN TAKE UP TO 20 MINUTES TO COMPLETELY FILL THE GAS TANK. NOT ONLY DOES IT JUST STOP, IT FREQUENTLY SPITS GAS BACK OUT. THE GAS, WHICH IS A CHEMICAL, HAS GIVEN AT LEAST 2 PEOPLE CHEMICAL BURNS ON MULTIPLE OCCASIONS. FORD HAS BEEN CONTACTED AND WHILE THIS IS A "KNOWN ISSUE", THEY REFUSE TO REPLACE AND/OR REPAIR UNLESS I PAY FOR IT OUT OF MY POCKET. THIS IS A MANUFACTURING DEFECT, IT HAPPENS OFTEN ENOUGH TO BE A KNOWN ISSUE, IT IS DANGEROUS IN MANY DIFFERENT WAYS AND I BELIEVE THAT THIS SHOULD MOST DEFINITELY BE A RECALL DUE TO THE CHEMICAL BURNS THAT HAVE ALREADY HAPPENED. ALSO THE POTENTIAL DEVASTATION THAT COULD HAPPEN IF SOMEONE AT A GAS STATION THROWS A STILL BURNING CIGARETTE BUTT DOWN AND IT LANDS IN THE REMAINS OF THE GAS THAT HAS BEEN SPIT BACK OUT AND ONTO THE GROUND. ALTHOUGH NO SMOKING SIGNS ARE POSTED, I HAVE SEEN HUNDREDS OF PEOPLE STILL SMOKING WHILE PUMPING GAS. *TR

Oct 17, 2012

Injuries: 2

POWER TRAIN,UNKNOWN OR OTHER

2 complaints

MY VAN SUDDENLY WENT OUT OF GEAR AND THE VAN LURCHED FORWARD, WHILE DRIVING AT ABOUT 35 MPH. THANKFULLY WE WERE IN TOWN, AND NOT GOING A FASTER SPEED OR ON A MAJOR HWY! AFTER COASTING TO A SAFE PLACE, WE FINALLY MANAGED TO GET IT TO GO BACK INTO GEAR FOR A SHORT TIME. AFTER SEVERAL ATTEMPTS, WE MANAGED TO GET IT HOME. IT REFUSES TO GO INTO GEAR NOW AND HAS BEEN PARKED SINCE THEN. I KNOW THERE HAS BEEN A RECALL ON THE TORQUE CONVERTER FOR THIS MAKE AND MODEL, AND THOSE CUSTOMERS HAVE EXPERIANCED THE EXACT SAME SYMPTOMS AS MY VAN. THIS IS OBVIOUSLY A PROBLEM WITH A LOT MORE VANS THAN ORIGINALLY THOUGHT AND THE RECALL NEEDS TO BE EXTENDED TO OTHER VIN #S, INCLUDING MINE.

Feb 08, 2016

DRIVING DOWN RURAL HIGHWAY, SUDDEN LOSS OF DRIVE ABILITY TO VEHICLE, VEHICLE COASTED TO STOP ON SHOULDER OF HIGHWAY. ENGINE STILL HAD POWER. TOWED VAN TO FORD DEALERSHIP, RESULT OF DIAGNOSIS AND REPAIR: TORQUE CONVERTER FAILED CAUSING SEVERE DAMAGE TO TRANSMISSION AND RADIATOR. DAMAGE REQUIRED NEW COMPONENTS TO BE INSTALLED.

May 16, 2011

SUSPENSION,STRUCTURE

2 complaints

FIRST CRACK IN U SHAPED STEEL CHANNEL NOTICED WHEN I TOOK THIS VAN IN FOR OTHER RECALL REPAIRS AT YUCCA VALLEY FORD . THEY NOTIFIED ME AND I HAD IT WELDED . A FEW MONTHS LATER CRACK WAS BACK HAD IT REWELDED AND GUSSETS ADDED TO RESTRENGTHEN BOTH SIDES. LASTED SIX MONTHS TILL I TOOK TO TIRE SHOP TO HAVE FRONT END ALIGNED AND TWO NEW TIRES PUT ON. LEFT NEXT DAY FOR GIG BROKE ONE MILE FROM HOME JUST PAST THE WELD. THIS VAN HAS ALWAYS BEEN A CALIFORNIA CAR TO MY KNOWLEDGE. NO RUST. SAME REAR AXEL AS WINDSTAR. BAD DESIGN. VAN IS HEAVY LITTLE [XXX] STEEL CHANNEL TO HOLD ALL THAT WEIGHT IS STUPID. COULDN'T BELIEVE IT WAS BUILT THAT WAY. HOW COME NO RECALL FOR SAME AXEL DESIGN ON FREESTAR. PEOPLE APT TO DIE FROM THIS STUPID DESIGN. *TR INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Apr 06, 2015

I HAD MY VEHICLE TO THE FORD DEALERSHIP ON A RECALL FOR THE THIRD ROW LATCH/CORROSION ISSUE. WHILE IN THE PROCESS OF DOING THE REPAIR, THE SERVICE DEPT. FOUND MASSIVE UNDERCARRIAGE CORROSION, IN WHICH OTHER PARTS OF MY CAR WERE DISINTEGRATING & FALLING APART, SUCH AS THE STARTER AND THE ENGINE MOUNTS, AS WELL AS PARTS OF MY EXHAUST SYSTEM. WHILE MY CAR WAS ON THE PREMISES THERE WERE ALSO TWO OTHER FREESTARS WITH SIMILAR AMOUNTS OF MASSIVE CORROSION ON THE BODY OF THE VEHICLE, PARTICULARLY ALL OF THE DOORS. MY VEHICLE IS ONLY 9 YEARS OLD AND HAS BEEN TAKEN CARE OF WITH REGULAR MAINTENANCE AND SHOULD NOT LOOK 20 YEARS OLD WITH THE CORROSION THAT IT HAS ACCUMULATED. I ALSO HAVE A LARGE, VISIBLE CRACK IN MY WHEEL WELL IN THE REAR PASSENGER AREA CAUSED BY CORROSION AND MY VEHICLE MAY NOT PASS INSPECTION. I HAVE BEEN IN TOUCH WITH FORD MOTOR CO. AND THEY SEEMED ONLY CASUALLY INTERESTED, BUT DID GIVE ME A CASE FILE # [XXX]. THEY REPORT THAT THERE IS CURRENTLY NO RECALL ON ANY OF THE PERIPHERAL CORROSION PROBLEMS AND COULD NOT GUARANTEE THAT THERE WOULD BE A RECALL ON THIS. THE SUPERVISOR AT THE DEALERSHIP EXPRESSED TO ME THAT HE HAS SEEN AT LEAST 6-8 OTHER FREESTARS WITH THE SAME CORROSION IN THE SAME PLACES. MY CAR IS ROTTING FROM THE INSIDE...PRESENTLY WHEN IT RAINS, MY FRONT PASSENGER DOOR ACCUMULATES WATER INSIDE, WHICH EVENTUALLY DRAINS ITSELF OUT THROUGH THE CORROSION UNDERNEATH THAT PANEL. PLEASE HELP ME TO FORCE A RECALL ON THIS ISSUE SO THAT I CAN GET MY CAR REPAIRED IN AN APPROPRIATE MANNER AND FEEL SAFE IN DRIVING WITHOUT WORRYING THAT MY VEHICLE WILL DISINTEGRATE UNDERNEATH ME FROM THIS MASSIVE CORROSION PROBLEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Jun 18, 2013

FUEL SYSTEM, GASOLINE,POWER TRAIN,VEHICLE SPEED CONTROL

2 complaints

JUST PURCHASED THIS USED 2004 FREESTAR. WITHIN DAYS THE ENGINE WOULD FAIL WHILE DRIVING. TRANSMISSION SHIFTING ISSUES. NOT STARTING. ETC.. HAD TRANSMISSION REPLACED BEFORE KNOWING OF RECALL ON THAT ITEM. STILL HAD THE ISSUES. PULLED OUT PCM AND IT WAS FILLED WITH WATER. INSTALLED NEW ONE. I LIVE IN FLORIDA. RAINY SEASON. ISSUES HAPPENED AGAIN WITHIN A WEEK. NEW PCM REMOVED AND WAS FILLED WITH WATER. I MYSELF FOUND THE SERVICE BULLETIN ABOUT THE ISSUE AS WELL AS SEVERAL COMPLAINTS BY OWNERS ON THE INTERNET. MY LOCAL DEALERSHIP WALKER FORD SWEPT THE ISSUE UNDER THE RUG AND WANTED TO CHARGE $900 TO FIND THE LEAK. I SHOWED THEM THE BULLETIN THAT THEY WERE UN AWARE OF. THEY WOULD NOT REPLACE MY PCM WITHOUT CHARGING ME AGAIN. WENT TO ANOTHER DEALERSHIP AND PAID FOR NEW PCM AND TOLD THEM TO PERFORCE SERVICE BULLETIN. SEEMED FINE UNTIL LAST 6 MONTHS. STARTING TO STALL A LOT. HIGH HUM WHEN ACCELERATING AND TURNING. MORE RESEARCH ONLINE AND I FOUND 2 MORE RECALLS ON VEHICLE. THE PCM ISSUE SHOULD BE A RECALL. FIND OUT HOW TO PERMANENTLY FIX THE ISSUE AND PERFORM IT FOR FREE WITH A NEW PCM. *TR

Feb 12, 2014

I CURRENTLY OWN A 2004 FORD FREESTAR MINIVAN. I HAVE BEEN EXPERIENCING START PROBLEMS FOR A COUPLE OF WEEKS NOW. I DROVE THE CAR ABOUT 10 MILES TO GET GAS. I TURNED THE ENGINE OFF TO FUEL UP. I ATTEMPTED TO START THE VEHICLE AND IT WOULD NOT START. I CALLED MY HUSBAND TO TRY TO JUMP START THE VEHICLE AND IT WORKED. DROVE THE CAR 1/4 MILE DOWN THE ROAD TO AUTOZONE TO HAVE THE BATTERY TESTED. THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE SEEMED TO BE REPAIRED AFTER THE BATTERY WAS REPLACED. ABOUT 5 DAYS AFTER THE BATTERY WAS REPLACED THE VEHICLE WOULD NOT START AFTER SEVERAL ATTEMPTS. I CALLED AAA TO HAVE IT TOWED TO THE FORD DEALERSHIP FOR REPAIRS. THE AAA MECHANIC TRIED TO START IT BEFORE JUST TOWING IT. HE MOVED THE SHIFTER TO NEUTRAL AND BACK AND STARTED TO VEHICLE RIGHT UP. MAYBE I DID NOT HAVE THE SHIFTER IN THE PROPER POSITION? SINCE THEN, THE VEHICLE HAS NOT STARTED UP QUITE A FEW TIMES....AT RANDOM TIMES, OVER THE LAST FEW DAYS. I WAS STRANDED AT THE DOCTORS OFFICE WITH A NO START. CALLED AAA AGAIN FOR A TOW AGAIN. HOWEVER, RIGHT BEFORE AAA GOT TO ME....THE VEHICLE STARTED RIGHT UP. I CANCELLED THE AAA CALL AND DROVE STRAIGHT TO THE DEALERSHIP FOR REPAIR. THE FORD DEALERSHIP CAN NOT FIND ANY PROBLEM AS TO WHY THE VEHICLE WILL NOT START. IT STARTS EVERY TIME FOR THEM. THE ALTERNATOR AND THE STARTER ARE FINE. THE BATTERY HAS BEEN REPLACED AND THERE ARE NO TRANSMISSION ERROR CODES BEING EMITTED.I HAVE A HUNCH THAT THIS IS AN ELECTRICAL PROBLEM. IT ISN'T ANYTHING ELSE. THE FORD DEALERSHIP EXPLAINED THAT THEY TOOK A LOOK AT THE PCM BUT COULD NOT SEE ANY WATER CORROSION. SO THEY DID NOT REPLACE IT. SO NOW, I AM FACED WITH PICKING UP THE VEHICLE AND NOT KNOWING WHEN I'LL BE STRANDED AGAIN BECAUSE THE VEHICLE WILL NOT START. *TR

Oct 11, 2013

STRUCTURE,LATCHES/LOCKS/LINKAGES

2 complaints

BACKDOOR WON'T UNLOCK AND NOW DOOR WON'T CLOSE OR LOCK. *TR

Aug 15, 2013

IN NOV, 2007 MY 7 YEAR OLD GRANDDAUGHTER STARTED TO EXIT THE BACK PASSENGER VAN DOOR. THE DOOR OPENED AND SHE WAS ABOUT HALF WAY OUT THE DOOR WHEN IT STARTED TO CLOSE ON HER. MY HUSBAND HAD ALREADY GOT OUT OF THE VAN AND WAS ABLE TO STOP THE DOOR FROM CLOSING ON HER. IT DID NOT AUTOMATICALLY STOP AND GO BACK ON CONTACT. THEN IN DEC MY SISTER-IN-LAW WAS ALSO STARTING TO EXIT THE VAN FROM THE SAME DOOR AND THE SAME THING HAPPENED TO HER. THE DOOR OPENED, HESITATED AND THEN STARTED TO CLOSE ON HER. ON APRIL 6, 2008 MY 80+ MOTHER OPENED THE REAR PASSENGER VAN DOOR AND STARTED TO ENTER THE VAN. THE DOOR STARTED CLOSING ON HER. HER LEFT FOOT WAS ALREADY IN THE VAN AND THE DOOR CLOSURE CAUSED HER TO FALL BACKWARDS ONTO THE PAVEMENT. HER LEFT FOOT WAS TANGLED UNDER THE PASSENGER SEAT. HER COUSIN WAS ALREADY SEATED ON THE OTHER SIDE AND WAS ABLE TO GET THE DOOR STOPPED BEFORE IT HURT HER LEG ANY WORSE. SHE HAD LANDED ON HER LOWER BACK AND WAS SORE, STIFF AND UNABLE TO SIT COMFORTABLY FOR ABOUT A WEEK. I MADE AN APPT WITH THE LOCAL FORD DEALER TO SEE IF THEY COULD FIND A PROBLEM. THE FIRST TIME I TOOK IT IN, THEY COULD NOT DUPLICATE THE PROBLEM. I TOLD THEM IT WAS INTERMITTENT,MOST OF THE TIME IT WORKED. WHEN I PICKED THE VAN UP I HAD THE SERVICE MANAGER WALK OUT WITH ME, AND I SHOWED HIM HOW WE OPENED THE DOOR FROM THE OUTSIDE AND THE DOOR OPENED AND IMMEDIATELY STARTED TO CLOSE. THE SERVICE GROUP WAS TESTING IT BY USING THE BUTTONS ON THE REMOTE. THEY TESTED THE VAN AGAIN AND FOUND CODES OF B2589, B2592 AND B2594 IN THE COMPUTER FOR THE SLIDING DOORS. THEY THEN FOUND THE LATCH AND SENSOR ASSEMBLY WERE STICKING AND SHORTED OUT. THEY TOLD US THEY FOUND THE CODES IN BOTH DOORS, EVEN THOUGH WE HADN'T HAD ANY PROBLEMS WITH THE SLIDING DOOR ON THE DRIVERS SIDE. THE ONLY WAY TO "FIX" THE PROBLEM WAS TO REPLACE BOTH SIDES REAR SLIDING DOOR CABLES AND LATCH ASSEMBLIES. THIS IS FOR A 2004 FREESTAR VAN WITH ONLY 10,072 MILES! IT COST US $736.41 TO HAVE THIS FIXED. *TR

Apr 24, 2008

Injuries: 1

STRUCTURE,WHEELS,SEATS

2 complaints

2004 FORD FREESTAR. CONSUMER WRITES IN REGARDS TO WHEEL WELL RUSTING RECALL NOTICE. *SMD THE CONSUMER STATED RUST DEVELOPED ON THE DRIVER'S SIDE DOOR IN 2010, AT THE TIME THE VEHICLE WAS PURCHASED, THE CONSUMER BOUGHT AMOR PROTECTION FOR RUST. THE CONSUMER PUT IN A CLAIM, AND THE VEHICLE WAS REPAIRED. HOWEVER, ONE YEAR LATER, THE RUST RETURNED, ONLY THIS TIME, THE CONSUMER WAS DENIED A SECOND CLAIM. A COUPLE OF YEARS LATER, THE THIRD SEAT BRACKET FELL APART. THE CONSUMER RECEIVED A RECALL ABOUT THE WHEEL WELL RUSTING. THE CONSUMER MADE AN APPOINTMENT AT THE DEALER. THE DEALER INFORMED THE CONSUMER, AS THEY WERE CUTTING AWAY AT THE RUST. IT WAS DISCOVERED THE FRAME WAS ALSO RUSTING, AND IT WAS DANGEROUS TO DRIVE THE VEHICLE, OR TO EVEN TRY AND FIX THE RUST PROBLEM.

Aug 05, 2013

NOTICED A PANEL LOOSE IN THE REAR DRIVER'S SIDE WHEEL WELL WHILE REMOVING THE WHEEL. THE PANEL WAS COMPLETELY RUSTED AND SEPARATED FROM THE WHEEL WELL, WITH ONLY SOMETHING ATTACHED TO IT ON THE INTERIOR KEEPING IT FROM FALLING OFF. TOOK IT TO A BODY SHOP, WHERE IT WAS DETERMINED THAT THIS PANEL IS THE REAR SEAT ANCHOR AND THE SEAT LATCH WAS THE ONLY THING KEEPING IT FROM FALLING OFF. THE ESTIMATE FOR REPAIR IS $906.99. THE REAR SEAT ANCHOR WAS REMOVED AND THE HOLE TEMPORARILY TAPED CLOSED, AND THE REAR SEAT IS NOT SAFE AND CANNOT BE USED. CONTACTED THE DEALER TO SEE IF ANY RECALLS EXIST FOR THIS CONDITION AND WAS TOLD THERE ARE NONE. CURRENTLY TRYING TO DECIDE WHETHER OR NOT TO REPAIR THE VEHICLE. THE VEHICLE IS WELL MAINTAINED AND THE CONDITION OF THIS PANEL/ANCHOR IS UNUSUAL WHEN COMPARED TO THE REST OF THE VEHICLE. *TR

Oct 25, 2012

POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

2 complaints

POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM) VEHICLE SPEED CONTROL THE PCM SHORTED OUT BECAUSE IT GOT WET THROUGH THE COVER OF THE HOOD. THIS APPEARS TO BE A RELATIVELY WIDE-SPREAD PROBLEM AND IF NOT ADDRESSED AND REPAIRED CORRECTLY, IT COULD HAPPEN AGAIN. *TR

Mar 07, 2013

2004 FORD FREESTAR RPM'S 3000 AT IDLE. DIAGNOSED AS WATER INTRUSION IN ORIGINAL PCM (POWERTRAIN CONTROL MODULE) IN APRIL OF 2011. WATER INTRUSION OCCURRED ON REPLACEMENT PCM AS WELL WITHIN 3 MONTHS BECAUSE RAIN KIT PER SERVICE BULLETIN ( # TSB-06-14-10) WAS NOT INSTALLED AT THE FORD DEALER. SECOND INCIDENT OCCURRED WITH THE REPLACEMENT (NEW) PCM ON 9/8/11. ON 9/8/11 VEHICLE STALLED OUT WHILE IN TRAFFIC. REPLACEMENT PCM DIAGNOSED AS WATER INTRUSION AS WELL BY DIFFERENT FORD. SECOND DEALER NOTED RAIN KIT HAD NOT BEEN INSTALLED BY 1ST DEALER WHEN NEW PCM WAS PUT IN. SECOND DEALER INSTALLED KIT, BUT VEHICLE STALLED OUT IN TRAFFIC ONCE AGAIN ON 9/17/11. REPLACEMENT (NEW) PCM HAD BEEN CONTAMINATED PRIOR TO RAIN KIT INSTALLATION. VEHICLE IS NOW AT THE FORD DEALER (THAT INSTALLED TSB RAIN KIT) FOR 3RD PCM UNIT. CONTACT WAS MADE WITH THE ORIGINAL DEALER THAT INSTALLED THE REPLACEMENT PCM AS WELL AS FORD WARRANTY DEPARTMENT, AND AS OF THIS DATE OF 9/23/11 NEITHER HAS ACCEPTED RESPONSIBILITY FOR FAILURE TO INSTALL THE RECOMMENDED TSB RAIN KIT THAT CAUSED THE REPLACEMENT (NEW) PCM FAILURE. WE WERE VERY FORTUNATE THAT NO ONE WAS HURT DURING THE 2 INCIDENTS WHEN THE VEHICLE STALLED OUT WHILE IN TRAFFIC. WE WILL CONTINUE TO PURSUE ACTION TO MAKE THE FIRST FORD DEALER / FORD MOTOR COMPANY FINANCIALLY RESPONSIBLE FOR NEGLECTING TO INSTALL THE RAIN KIT PER FORDS SERVICE BULLETIN UPON INSTALLATION OF THE FIRST NEW PCM UNIT. *TR

Sep 23, 2011

WHEELS,SEATS

2 complaints

DRIVER'S SIDE SEAT MOUNT ON THIRD ROW SEAT FAILED SIDE PANEL IN WHEEL WELL CORRODED AND FAILED DISPLACING PANEL INTO TIRE SIDEWALL. PASSENGER SIDE PANEL SHOWING SIGNS OF FAILURE. FORD DEALERSHIP BODYSHOP REFUSES TO WORK ON ISSUE FOR FEAR OF FUTURE LIABILITY. DEALERSHIP STATES THAT CORROSION ISSUES BEYOND NORMAL. *TR

Aug 20, 2012

THE REARMOST SEAT IN MY MINIVAN WILL NOT LATCH DOWN ON THE REAR DRIVERS SIDE. THE REAR AXLE 'MOANS' AT TIMES AND MAKES A ROTATIONAL SHIMMING SOUND. UPON INSPECTION, I AM TOLD THERE IS SEVERE RUST IN THE WHEEL WELL WHERE IT LOCATES TO THE SEAT ATTACHMENT. THE DEALERSHIP SAYS IT IS UNUSUAL, ALTHOUGH I UNDERSTAND YOUR AGENCY IS INVESTIGATING JUST THIS THING IN 2004 FREESTARS. *TR

Aug 17, 2012

SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM

2 complaints

ABS WARNING LIGHT COMES ON AND THEN SOMETIMES IT GOES OUT. IS ABS SYSTEM NOT WORKING PROPERLY OR ELECTRICAL? *TR

Apr 27, 2012

THIS HAS BEEN ON AN ON GOING PROBLEM FOR SEVERAL YEARS NOW (THIS IS THE 4TH TIME FORD SERVICED THE VEHICLE). AFTER A RAIN STORM MY FREESTAR DOES NOT START OR WILL START & STALL. TODAY, AFTER RAINING ALL NIGHT, I WAS DRIVING MY 3 KIDS TO SCHOOL APX 0800HRS, AS I WAS TURNING ONTO ROCHELLE AVE FROM CHESTNUT ST IN ROCHELLE PARK, NJ THE VEHICLE STALLED IN THE MIDDLE OF THE INTERSECTION WITH LOSS OF ALL POWER INCLUDING THE BRAKES WHICH CAUSED ME TO ROLL INTO ON COMING TRAFFIC. LUCKILY THE GARBAGE TRUCK WAS ABLE TO STOP BEFORE HITTING MY VEHICLE. I HAVE FOUND THAT YOU HAD AN OPEN CASE UNDER ID NUMBER PE10033 THE PCM HAS BEEN CHANGED 3 TIMES AND REPAIRED ONCE, ON THE FOLLOWING DATES AT THE FOLLOWING LOCATIONS: 5/13/2010 ALL AMERICAN FORD, 520 RIVER STREET, HACKENSACK, NJ 3/19/2011, 12/13/2011 & 1/13/2012 ALL AMERICAN FORD, 375 RT 17 SOUTH, PARAMUS, NJ ON ALL THESE OCCASIONS IT WAS WATER FROM RAIN THAT EFFECTED THE PCM.

Jan 13, 2012

ELECTRICAL SYSTEM,STRUCTURE

2 complaints

PCM WET AND ENGINE WILL DIE WHEN UNDER LOAD. TURN ON POWER OPTION WILL CAUSE THE ENGINE TO DIE. *TR

Apr 03, 2012

WATER KEEPS GETTING INTO THE PCM. COMMON PROBLEM WITH THIS VEHICLE. VAN WILL STALL OUT, NOT HAVE POWER IN DRIVE OR REVERSE, AND ANYTHING ELECTRICAL ACTS UP. *TR

Apr 03, 2012

ENGINE AND ENGINE COOLING,POWER TRAIN,VEHICLE SPEED CONTROL

2 complaints

I PURCHASED THIS VEHICLE IN 2009. HAD IT IN THE SHOP 3 TIMES IN THE FIRST YEAR FOR SUSPECTED TRANSMISSION PROBLEMS WHILE UNDER DEALER WARRANTY. EACH TIME I WAS TOLD THERE WAS NO ISSUE AND THE TRANNY WAS STRONG. HAVE HAD ISSUES SINCE THE BEGINNING. DURING A RECENT TRIP TO THE GROCERY STORE THE TRANSMISSION SEEMED TO SLIP OUT OF GEAR WITH TOP SPEEDS REACHING 23 MPH. LUCKILY I WAS ABLE TO MAKE IT HOME. PARKED THE VAN. NEXT MORNING WHEN I WENT TO START IT, IT WOULDN'T EVEN TURN OVER. I PUT A NEW BATTERY IN IT AND IT RAN. CONTINUED TRANSMISSION PROBLEMS. I TOOK IT BACK TO THE FORD DEALER AND WAS TOLD I NEEDED A NEW TRANSMISSION TO THE TUNE OF $3500. THEY DIDN'T EVEN INSPECT IT. I WAS TOLD THERE WAS A RECALL BUT MINE NEEDED MORE THAN THE TORQUE CONVERTER SO I WOULD BE RESPONSIBLE. THIS IS CRAZY. FORD NEEDS TO FIX THESE VANS. I STILL OWE ON THIS VEHICLE. HOW AM I SUPPOSED TO CONTINUE MAKING PAYMENTS AS WELL AS DUMP ANOTHER $3500 INTO THE TRANSMISSION? WHAT IS GOING TO GO OUT NEXT ON IT? *TR

Feb 12, 2012

I WAS DRIVING DOWN THE ROAD AND THE VEHICLE DROPPED OUT OF GEAR AND LOSS ACCELERATION. IT WOULD NOT GO BACK INTO GEAR. *KB

Oct 12, 2011

POWER TRAIN,VISIBILITY

2 complaints

TL*THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE AT A STOP LIGHT AND PROCEEDING TO ACCELERATE, THE VEHICLE FAILED TO GAIN SPEED. IN ADDITION, THE VEHICLE DROVE INTO REVERSE WITHOUT BEING IN THE REVERSE POSITION. AFTER SWITCHING INTO THE DRIVE POSITION, THE CONTACT MANAGED TO GET THE VEHICLE TO MOVE FORWARD. HE DID NOT NOTICE ANY LIGHTS ILLUMINATED OR WARNINGS PRIOR TO THE FAILURES. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP AND THE MECHANIC STATED THAT THE POWER TRAIN CONTROL MODULE WAS FAILING DUE TO WATER DAMAGE TO THE SYSTEM. THE VEHICLE WAS REPAIRED AT THE COST OF $186. THE FOLLOWING DAY, THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE TRANSMISSION TEMPERATURE SENSOR WAS FAILING. THE VEHICLE WAS REPAIRED AT THE COST OF $507.84. ONE MONTH LATER, THE WIPER WASHER MOTOR FAILED. THE CONTACT REPAIRED THE VEHICLE HIMSELF AT THE COST OF $100. THE MANUFACTURER STATED THAT NO COMPENSATION WOULD BE PROVIDED BECAUSE THE VEHICLE WAS OUT OF WARRANTY. THE FAILURE MILEAGE WAS 52,000 AND CURRENT MILEAGE WAS 53,000.**MILEAGE IS 5,300, SMCH 8-10-09 UPDATED 8/24/09 *CN WATER ENTERED THE PCM. THERE WERE 2 CODES ON THE VEHICLE THAT COULD NOT BE CLEARED; WHICH WAS THE TRANSMISSION FLUID TEMPERATURE SENSOR AND THE OUTPUT SHAFT SENSOR. IT WAS DETERMINED THE TFT SENSOR WAS BAD. WATER ENTERED INTO A MODULE THAT SHOULD HAVE BEEN SEALED AT THE FACTORY. THE WATER MAY HAVE SHORTED OUT THE SENSOR AND MODULE. WATER MAY ALSO HAVE ENTERED THE WIPER MOTOR WHICH CAUSED IT TO MALFUNCTION. UPDATED 08/26/09

Aug 07, 2009

I'M A SINGLE MOM OF 4 CHILDREN AND ONE ON THE WAY. I AM CONSIDERED A HIGH RISK PREGNANCY. I BOUGHT A MINIVAN FROM THE MALLOY DEALERSHIP IN MANASSAS A LITTLE OVER A MONTH AGO. A COUPLE DAYS AFTER I BOUGHT IT I TOOK IT BACK UP TO THE DEALERSHIP BECAUSE OF A PROBLEM WITH HESITATION IN THE VAN AND ONE OF THE DOORS AS WELL AS THE WINDOW. I HAD ALSO TOLD THEM ABOUT THE CRACK IN THE WINDSHIELD AND A STRAP ON THE BACKSEAT THAT WAS BROKEN. THE COMMENT I RECEIVED FROM ONE OF THEIR SALES MANAGERS WAS IF I WANTED A NEW VEHICLE I SHOULD HAVE BOUGHT A NEW ONE. I TOOK THE VAN BACK UP THERE AGAIN FOR HESITATION AND THE MAN SAID THAT HE FOUND NOTHING WRONG WITH THE VAN, THEY CHECKED THE SPARK PLUGS. TODAY I TOOK THE VAN BACK UP THERE BECAUSE OF THE HESITATION, MISS IN THE TRANSMISSION OR WHEREVER THE PROBLEM IS COMING FROM. I HAD WENT SHOPPING FOR A TRIP ME AND MY KIDS WERE TO BE TAKING IN 2 WEEKS TO WEST VIRGINIA, THE VAN KEPT HESITATING, SHOOK AND THEN LOCKED UP ON ME. THE STEERING WHEEL LOCKED UP TO WHERE I BARELY GOT IT OFF THE HIGHWAY. MY KIDS WERE SCREAMING AND MYSELF AND MY MOTHER WERE SCARED TO PIECES. I GAVE THESE PEOPLE CASH FOR MY VEHICLE, SO I PAID IT OFF WHEN I PURCHASED IT. I SHOULD NOT HAVE TO WORRY ABOUT ME AND MY FAMILIES SAFETY IN MY VEHICLE, BUT AM AFRAID TO TAKE IT EVEN 3 MILES DOWN THE STREET. THEY ARE SAYING THEY FOUND NOTHING WRONG WITH IT, BUT THE VAN KEPT ACTING UP TODAY ALL THE WAY HOME FROM THE DEALERSHIP. I DON'T KNOW WHAT ELSE TO DO ABOUT THIS SITUATION, I EVEN HAD TO REPLACE THE WINDSHIELD THAT WAS CRACKED WHEN I BOUGHT THE VAN. I USED MY MONEY I HAD RECEIVED FROM A SETTLEMENT FROM BEING PERMANENTLY INJURED ON MY JOB ALMOST 2 YEARS AGO. PLEASE IS THERE SOMETHING YOU CAN DO TO HELP? I WANTED TO TAKE MY KIDS ON THEIR FIRST VACATION EVER BUT AM SO AFRAID TO DRIVE THE VAN THAT I JUST PAID OVER $8000 FOR THAT IS A PIECE OF JUNK. I AM OUT MY MONEY AND THE VEHICLE IS UNSAFE TO DRIVE MYSELF AND MY CHILDREN AROUND IN. THE DEALERSHIP HAS BEEN NO HELP. *TR

Aug 03, 2009

SERVICE BRAKES, AIR

2 complaints

EXCESSIVE FRONT BRAKE NOISE. SOMETIMES ACCOMPANIED BY A GRINDING NOISE. I CAN NOT BEGIN TO DESCRIBE HOW LOUD THIS IS. IT IS NOT EVEN NEAR THE LEVEL OF NORMAL BRAKE SQUEALING. DEALERSHIP REPORTS THAT NOTHING IS WRONG WITH THE BRAKING SYSTEM. THERE HAS GOT TO BE SOME TYPE OF DEFECT IN THE WORKMANSHIP OF THIS BRAKING SYSTEM AND THE MANUFACTURER SHOULD BE HELD ACCOUNTABLE. THIS HAS BEEN ON GOING SINCE PURCHASE OF VEHICLE. *TR

Mar 12, 2008

TL*THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT RECEIVED A RECALL NOTICE IN 2004, WHICH STATED THAT TWO ROTORS AND THE FRONT HUBS OF THE VEHICLE NEEDED TO BE REPLACED. THE TWO ROTORS WERE REPLACED, BUT THE FRONT HUBS WERE NOT. THE CONTACT BEGAN EXPERIENCING FAILURES WITH THE FRONT HUBS AND CONTACTED BOTH THE SERVICE DEALER AND FORD. THE FAILURE WAS NOTICED WHILE DRIVING 3 MPH. THE DEALER STATED THAT THEY WERE NOT RESPONSIBLE BECAUSE THE HUBS WERE NOT REPLACED AT THE TIME OF THE RECALL. THE RECALL # WAS UNAVAILABLE. THE CURRENT MILEAGE IS 45,574 AND FAILURE MILEAGE WAS 45,400.

Jul 10, 2007

POWER TRAIN,WHEELS

2 complaints

TL*THE CONTACT OWNS A 2004 FORD FREESTAR. WHEN THE VEHICLE WAS STARTED, THE RPM'S CONSTANTLY ACCELERATED TO 2,000. WHILE DRIVING 40 MPH, THE TRANSMISSION SHIFTS GEARS AND THE RPM FLUCTUATES BETWEEN 25,000-35,000. THERE IS ALSO SIGNIFICANT LOSS OF POWER. THE DEALER STATED THAT THE FAILURE WAS A NORMAL OCCURRENCE; HOWEVER, THEY INFORMED THE CONTACT THAT THE WHEEL HUBS NEEDED TO BE REPLACED TWO WEEKS LATER. THE PARTS FOR THE REPAIR WILL NOT BE AVAILABLE UNTIL APRIL OF 2008, BUT THE VEHICLE IS SAFE TO DRIVE IN THE INTERIM. THE FAILURE MILEAGE WAS 47,550 AND CURRENT MILEAGE WAS 47,600.

Feb 27, 2008

I BOUGHT MY 2004 FORD FREESTAR USED IN FEBRUARY OF 2006 FROM EASTERN MOTORS AND HAD NOTHING BUT PROBLEMS WITH IT. FIRST IT NEEDED A TUNE-UP THEN THE COIL PACK WENT BAD AND NOW NEEDS BRAKES AND TIRES. BUT MY MAIN CONCERN IS MY TRANS-AXLE LIGHT COMING ON. I AM A MECHANIC SO I SCANNED IT ON OBD-II SCANNER,IT TOLD ME THAT MY TORQUE-CONVERTER WAS STUCK IN THE OPEN POSITION. SO IT NEEDED TO BE REPLACED. I CALLED FORD BECAUSE I CANT GET IT AFTERMARKET AND THEY SAID IT WOULD COST ME 300.00 FOR IT. BUT THE PROBLEM IS I CAN'T AFFORD IT AND ITS ON BACK ORDER FOR WHO KNOWS HOW LONG .FORD CANT GET UNTIL THEY GET SOME IN. ITS 2007 AND THE PROBLEM IS STILL THERE IT BUCKS AROUND WHILE DRIVING AND IT DOESN'T GO INTO GEAR RIGHT AWAY. ALSO WHEN YOU TURN THE WHEEL WHILE DRIVING IT MAKES A SQUEAKING NOISE AT THE FRONT WHEELS AND THE WHOLE FRONT END SHAKES WILE DRIVING 45 + MPH. ACCORDING TO MY VIN THERE IS NOTHING WRONG (YEAH RIGHT BS) IF I DIDN'T OWE SO MUCH ON THIS VAN I WOULD GET RID OF IT OR BETTER YET( SET IT ON FIRE MY SELF) SO I WOULDN'T HAVE TO DEAL WITH IT ANY MORE. I HAVE SEEN THE OTHER COMPLAINTS THAT PEOPLE WROTE AND I AGREE THIS IS (BS )AND FORD SUCKS BECAUSE THEY DON'T WANT TO TAKE CARE OF THEIR CUSTOMER. *JB

Oct 23, 2007

POWER TRAIN,ELECTRICAL SYSTEM,BACK OVER PREVENTION

1 complaint

The transmission is grinding and popping when shifting gears.Also it has started not moving when I shift it into drive and 3rd and 1st.When I drive it I have to put it in 1st gear and change up to drive and it grinds and pops when giving it gas to go.It comes to a crawl going up hills.Has a big loss of power.The trackshion control light comes on saying it's not working.The electrical is messing up the doors are opening up when they are not supposed to going down road.It tells me that different doors are open when there not keeping the lights on in the van running down the battery.

Jan 18, 2023

STEERING,POWER TRAIN,ELECTRICAL SYSTEM

1 complaint

PCM HAS ISSUES DO TO MOISTURE WHICH AFFECTS ELECTRICAL SLIPPING GEARS ABS SENSOR PROBLEM POWER STEERING ISSUES AND TCM AND THIS VEHICLE HAS ALL SAFETY PROBLEMS ACCORDING TO RECALLS NONE OF IT WAS FIXED BECAUSE FORD SAYS YOUR VIN NUMBER IS NOT ON LIST.

Feb 18, 2021

POWER TRAIN,VEHICLE SPEED CONTROL,SERVICE BRAKES

1 complaint

DRIVING DOWN RD N IT FELT AS IF SOMEONE WAS PUSHING BREAK WHILE I WAS SMASHING GAS PEDAL . LOST ALL FIRE TO CAR WOULDN'T GO NO WHERE. I WAS ON A COUNTRY RD GOING UPHILL. IT SPOTS N SPUTTER N JERKS REAL HARD GOING UP HILL LIKE MY TRANSMISSION GOING BAD BUT MOTOR SOUNDS GOOD SO I HAVE NO CLUE..

Aug 08, 2020

POWER TRAIN,UNKNOWN OR OTHER,ENGINE

1 complaint

TORQUE CONVERTOR DEFECTIVE IN SIMILAR FORD FREESTAR MODELS EDDY'S FORD DEALERSHIP SOLD RECALL VEHICLE AS IS AGAINST STATE & FEDERAL LAWS AND LIED TO DISABLED VETERANS ABOUT REPLACING THE DEFECTIVE TORQUE CONVERTER AFTER DISCOVERY OF RECALL CAUSED PISTON HOLE ENGINE BLOCK AND TRANSMISSION DAMAGE CUTTING OUT NEAR DANGEROUS BRIDGE INTERSECTION.

Apr 30, 2020

POWER TRAIN,WHEELS,FUEL/PROPULSION SYSTEM

1 complaint

I HAVE SPENT SO MUCH MONEY IN THIS VAN THAT I WOULD LIKE TO REPORT THESE ISSUES TO YOU FIRST IT WAS THE FUEL FILTER AND NOW IT'S THE TRANSMISSION I KEEP THE MAINTENANCE UP AND THINGS STILL GO WRONG

Dec 20, 2019

POWER TRAIN,ELECTRICAL SYSTEM,EXTERIOR LIGHTING

1 complaint

2004 FORD FREESTAR NOW.MILES 59000 PROBLEMS STARTED AROUND 45.000 MILES STARTED IN 2007 WITH BATTERY DEAD IF CAR STAT A MONTH STARTTED IN 2008 RIGHT AND LEFT LOW AND HIGH BEAM. HEAD LAMP CONNECTOR KEEP MELTING/ BURNING UP THE GROUND WIRE TRANSMISSION MAKING CLICKING NOISE IN FORWARD AND REVERSE TRANSMISSION FLUID IS DARK BROWN DOOR LOCK DONT ALWAYS UNLOCK OR LOCK ON SIDE DOOR LEFT AND RIGHT SIDE WING WINDOWS IN BACK OPEN. BUT DONT CLOSE ON LEFT AND RIGHT PROBLEMS ALL HAPPEN. IF STSTIONARY OR IN MOTION CITY STREET OR HIGHWAY I HAVE. TAKE PICKS LATER .NOT BY THE CAR AT THE MOMENT .

Oct 23, 2019

SUSPENSION,ELECTRICAL SYSTEM,STRUCTURE

1 complaint

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE THE VEHICLE WAS UNDERGOING ROUTINE MAINTENANCE BY AN INDEPENDENT MECHANIC, THE CONTACT WAS INFORMED THAT THE CONTROL ARM WAS PROTRUDING THROUGH THE FRAME AND CREATED A HOLE. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 212,000. *BF CONSUMER STATED TRANSMISSION JUST STARTED TO SLIP AND MAKES A THUD SOMETIMES SLIPS BAD. CONSUMER HAS CHANGED THE TRANSMISSION OIL AND FILTERS.*JB

Jun 17, 2019

SUSPENSION,POWER TRAIN

1 complaint

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE TRANSMISSION DID NOT FUNCTION PROPERLY. THE LEVER WAS HEAVY AND BECAME STUCK BEFORE SWITCHING INTO GEAR. SOMETIMES, THE VEHICLE HESITATED AND MADE AN ABNORMAL WHINING SOUND. ALSO, THE AXLES MADE A CRUNCHING AND GRINDING SOUND WHENEVER THE VEHICLE MADE A TURN. THE TRANSAXLE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE MECHANIC DID NOT HAVE THE EQUIPMENT TO REPAIR THE TRANSMISSION. THE CONTACT WAS INFORMED THAT THE CBS AXLES NEEDED TO BE REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 270,000. ..*BF CONSUMER TOOK THE VEHICLE TO THE TRANSMISSION SHOP AND WAS TOLD THE SUDDEN POWER COULD BE TORQUE CONVERTER BUT NEEDS TO CHECKED. COMMON FAILED TRANSMISSION ERROR.*JB

Mar 18, 2019

POWER TRAIN,WHEELS,ENGINE

1 complaint

WAS DRIVING AND MY TACH METER WAS GOING ALL OVER 3 4 LOST ALL POWER WHILE DRIVING DOWN THE RD. ALSO TRAC CONTROL IS ALWAYS OFF GOES ON AND OFF

Mar 14, 2019

ENGINE AND ENGINE COOLING,SEATS

1 complaint

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE BACK SEAT NEAR THE REAR WHEEL WELL BECAME DETACHED AND THE CONTACT SMELLED AN EXHAUST ODOR. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS). THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 168,867.

Oct 25, 2018

ELECTRICAL SYSTEM,AIR BAGS,SERVICE BRAKES

1 complaint

ALPR SYSTEM ON TELEPHONE POLES AND POLICE CARS ARE ATTACKING MY VEHICLE. ALREADY DESTROYED MY ABS BRAKE SYSTEM MODULE AND NOW WORKING ON MY STARTER MOTOR, BLOWER MOTOR, SPEED CONTROL AND ETC. SOME ATTACKS CAUSE LOUD BASE DRUM LIKE THUMPING ON MY DASHBOARD. OTHER ATTACKS LOCK MY GEARSHIFT LEVER IN PARK, UNLOCK MY DOORS. STOP MY SPEED CONTROL FROM WORKING, AND ETC. THESE ATTACKS HAVE BEEN ONGOING FOR ABOUT 4 YEARS. ALONG WITH THESE ATTACKS, POLICE CARS FREQUENTLY THREATEN ME WITH HEAD-ON COLLISIONS. THE THUMPING SCARES ME WHEN IT OCCURS IN HEAVY TRAFFIC AND COULD CAUSE AN ACCIDENT. THESE ATTACKS OCCUR IN ALL MODES OF VEHICLE OPERATION AND WHEN PASSING ALPR TELEPHONE POLES AND POLICE CARS.

Apr 13, 2018

ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE

1 complaint

EVERYTIME I STOP AT EITHER A STOPLIGHT OR STOP SIGN IT STALLS OUT. THE BATTERY LIGHT COMES ON AND THEN GOES BACK OFF. I AM ABLE TO RESTART IT BACK UP AND CONTINUE IT ON. I HAVE HAD THE ELECTRICAL COMPUTER FIXED AND HAD A FULL TUNE UP DONE AND IT STILL STALLS OUT.

Dec 21, 2017

POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

IT WAS RAINY DAY AND MY WIFE WAS PICKING MY DAUGHTER FROM SCHOOL. IT HAPPENED IN THE SCHOOL ZONE. THE CAR WAS IN MOTION. KIDS CROSS ROAD AS IT WAS END OF SCHOOL DAY. SAFETY OF PASSENGERS AND OTHER PEOPLE WAS IN DANGER. I HAVE REPLACED IN FEB 2016 CONTROL UNIT AND HCU SPENDING $2400 +. AT THAT TIME IT HAD ENGINE LIGHT ON. IT HAS AGAIN CAME BACK ON 10/24/2017. JUST TO NOTE, IN 2010, SPEND $1600 + ON THE CAR BECAUSE OF ISSUES IN THE VEHICLE. HAD ABS LIGHT ON, NORMAL DRIVING. THE CAR HAS ONLY AROUND 45000 MILES. RAIN WATER IS CAUSING ISSUES. IF GOOGLE SEARCH DONE "FORD FREESTAR CHECK ENGINE LIGHT AFTER RAIN", IT HITS LOTS OF RESULTS. FORD KNOW THE ISSUES. FORD EVEN HAD FOLLOWING SERVICE BULLETIN. TECHNICAL SERVICE BULLETIN (TSB 06-14-10.) THESE MINIVANS ARE SAFETY HAZARDS. WHAT WOULD IT TAKE TO GET SOMETHING DONE, RECALL OR GET THESE MINIVANS OFF ROADS ? FORD IS NOT TAKING RESPONSIBILITY. PLEASE FORCE THEM TO OWN THE RESPONSIBILITY WHICH THEY ARE NOT WILLINGLY TAKE. I HAVE DOCUMENTS FOR THE REPAIR THAT WAS DONE. IN 2016, WHEN CHECK ENGINE LIGHT WAS ON, I WAS ON HIGHWAY DRIVING 50 MILES AN HOUR AND IT WAS RAINY. CAR WAS SHAKING AND SEEMED LIKE LOSING POWER. THANKS, ANIL

Oct 30, 2017

ELECTRICAL SYSTEM,EXTERIOR LIGHTING

1 complaint

LIKE MANY OTHERS WHO HAVE COMPLAINED ABOUT ELECTRICAL PROBLEMS ON THE FORD FREESTAR, I HAVE TO ADD MY COMPLAINT REGARDING MY 2004 FORD FREESTAR. FIRST OF ALL, WHEN I BOUGHT MY VAN USED ABOUT 4 YEARS AGO, I DID RESEARCH ON IT, AND LEARNED ABOUT THE ISSUE OF WATER GETTING INTO THE PCM. SO I TOOK THE VAN TO A FORD DEALERSHIP - CAMPBELL FORD IN NILES MICHIGAN - AND ONE OF THEIR MECHANICS DRIED AND SEALED THE PCM, ALONG WITH THE AREA AT THE BASE OF THE WINDSHIELD THAT IS PRONE TO LEAK. THAT WAS TWO YEARS AGO (THIS VAN ALSO HAD THE TORQUE CONVERTER WORK DONE BY THE PREVIOUS OWNER). SO HERE'S THE PROBLEM I'M HAVING NOW: WHEN DRIVING, OCCASIONALLY FOR NO APPARENT REASON, MY RADIO GOES DEAD, NO TIME, NO DISPLAY, NO MUSIC, AND THEN THE BRAKE AND ABS LIGHT APPEAR ON THE DASH, ALONG WITH THE BATTERY LIGHT AND AIRBAG LIGHT. THIS LASTS FOR A FEW SECONDS, AND THEN EVERYTHING RETURNS TO NORMAL (SOMETIMES THE BATTERY LIGHT STAYS ON PERMANENTLY). WHEN THIS HAPPENS I LOSE NO POWER AND THE VAN DRIVES LIKE NORMAL. THAT MIGHT OCCUR 4 - 5 TIMES / OUTING. I REPLACED THE BATTERY A FEW DAYS AGO AND THIS HAS MADE NO DIFFERENCE.

Oct 10, 2017

POWER TRAIN,SEATS,ENGINE

1 complaint

THE THIRD ROW SEATING LATCH HAS RUSTED OUT ON THE DRIVER SIDE. THE VEHICLE I BELIEVE HAS ISSUES THAT OTHER 2004 FORD FREESTAR VEHICLES HAVE THE SAME ISSUES AND WERE RECALLED. I HAVE CONTACTED FORD, AND THEY REFUSE TO HELP. I HAVE 4 CHILDREN AND I FEAR TO TAKE THEM ANYWHERE IN THIS VEHICLE. PLEASE HELP. THE VEHICLE JERKS AND STUTTERS WHEN IN DRIVE WHETHER I'M MOVING OR AT A STOP LIGHT AS LONG AS I AM IN ANY GEAR. IT ONLY HAS 85,000 MILES AND I'VE PURCHASED IT IN FEBRUARY.

Jun 13, 2017

POWER TRAIN,SEATS,UNKNOWN OR OTHER

1 complaint

2004 FORD FREESTAR [XXX]FORD IS CHARGING ME FOR THE REPAIR FOR THE TORQUE CONVERTER SUBFRAME 3-4 $600~$800 BUSHING KITS ($200 EACH) THEY WANT TO CHARGE ME. I INFORMED THEM THAT ONLY DO THE FACTORY RECALL REPAIRS THE PULLED MY VAN OUT AND TOLD ME THE CANT DO THE REPAIRS, BECAUSE THEY ARE SCARED OF THE BALL JOINTS AND TIE RODS MIGHT BREAK, THEN COMPLAINED ABOUT THE SUBFRAME MY HAVE TO BE CUT TO INSTALL NEW SUBFRAME BOLTS BUSHINGS ETC. JUST TO THEY CAN CONTINUE TO TAKE THE APART TO REPLACE THE TORQUE CONVERTER. THE AGREED TO CHARGE ME 300 LABOR AND TOLD ME TO PICK UP THE PARTS NEEDED SO I PURCHASED 2 TIE-RODS. 2 TRANSAXLES L-R, 2 LOWER CONTROL ARMS WHICH INCLUDED BALL JOINTS. THEY TOOK THE SUBFRAME APART THEN TOLD ME I NEED TO PAY AND ADDITIONAL $500 FOR A USED SUBFRAME FROM THE SALVAGE YARD. INSTEAD OF FORD JUST PREPLACING THE SUBFRAME 4 BUSHINGS AND BOLTS KITS $67.00 AT PARK FORD 400 WEST AVENUE TALLMADGE OHIO 44278, THEY WANT TO CHARGE ME I NEEDED TO GET A NEW SUBFRAME BOLTS AND THAT THE SUBFRAME IS NOT MADE ANYMORE AND 3-4 $600~$800 EACH. THEN THEY WANT TO CHARGE ME $300 EXTRA LABOR FOR CUTTING THE FRAME/ AND WELDING IT BACK SHUT TO INSTALL WASHER(BOLT ANCHORS ) THEN RESEAL IT, AND TO UNINSTALL THE OLD PARTS AND INSTALL THE NEW PARTS WHICH THEY HAVE TO REMOVE TO PERFORM THE FACTORY RECALL REPAIRS. SO THIS REPAIR IS GOING TO COST ME 392.20 FOR PARTS 300 LABOR, 800 SUBFRAME BUSHINGS $1492.2 IF PURCHASE ELSEWHERE AROUND $26 EACH I AM A USA DISABLE VETERAN STUDYING FORM CISCO CCNA 200-105 EXAM AND SO I CAN BETTER SUPPORT MY ADULT SPECIAL NEED DAUGHTER [XXX] ,I AM [XXX] FORD HAD MY VAN FRIDAY 24TH 2017 ITS MARCH 1ST 2017 AND THEY ARE SEARCHING FOR WAYS TO CHARGE ME MORE MONEY. WHILE I HAVE TO WALK TO MY DESTINATIONS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mar 01, 2017

Crash: 1

STRUCTURE,UNKNOWN OR OTHER,ENGINE

1 complaint

02 06 2016 THE FIRST PROBLEM WITH SUBFRAM BREAKING , I WAS AT SAVEALOT 123 ST CLAIR AVENUE 44108, STARTED MY ENGINE AND SHIFTER GEARS THE ENGINE STARTED I SHIFTED GEARS AND IT LOTS POWER AND RESTARTED, THE VEHICLE JUMPED AND A LOUD GRINDING PARK FORD 400 WEST AVENUE TALLMAGE OHIO 44278 I PURCHASED TWO BOLTS W711082-S439 PURCHASED 2 BOLTS ONE BROKE AND I SPOKE TO THE MANAGER/ OWNER AND I WAS TOLD TO RETURN THE BOLT AND THE WOULD PROVIDE ME A NEW ONE. AT THE TIME THEY HAD A KIT THAT WAS $65.00 THE KIT HAD THE BOLT STEEL WASHER, RUBBER 2 BUSHING AND A ANCHOR ( WHAT THE BOLT SCREWS INTO. 2ND TIME I WAS IN EAST CLEVELAND SAME THING HAPPEN WITH A CHUCK- HOLE, I REPAIRED THE VAN AGAIN, THIRD TIME EAST 123 SUPERIOR BY DAY CAR VAN LOST POWER AND LOUD GRINDING, 3 TIME SAME BOLT SNAPPED IT WAS REPAIRED AGAIN, RALLYS E105 ST CLAIR AVENUE CHUCK HOLES BOTH THE RIGHT FRONT AND REAR SUBFRAME BOLTS SNAPPED IN THE MIDDLE OF ST' CLAIR OFFICER YOUNG AND OFFICER KING PARKED BEHIND ME WHILE I FIXED THE VEHICLE SO I COULD GET IT HOME EAST 105 AND ELK AVENUE, REAR SPARE SUBFRAM INSTALLED, AND THE FRONT WAS CHAINED LOCKED AND SECURED WITH CABLE JUST INCASE THE LOCKED CHAINS FAILED, I CALLED FORD THE SAID TO SLOWLY DRIVE IT OUT TO THEM,TOWING, MY INSURANCE COMPANY WAS CALLED AND THEY ENSURED TOWING WAS ADDED BUT I'D HAVE TO PAY UP FRONT AND GET PAID BACK, IT THE END OF THE MONTH AND I'M A DISABLED USAF VETERAN ON A FIXED INCOME SO THIS WAS NOT GOING TO WORK. I WAS BLESSED TO GET THE VAN OUT TO FORD UNDER IT OWN POWER YES I PRAYED ALL THE WAY TEARS IN MY EYES. FORD WANT TO CHARGE 300 LABOR I PURCHASED 296.83 PARTS, 95.38 PARTS BECAUSE FORD FEARED THIS PARTS WOULD BREAK, NOW COME FORD WANTING TO CHARGE 4X @220. [3F2Z5C148 I BOLT I BUSHING 2 PIECES? ] =$880 +296.38+95.38+300 PREDICTED TOTAL 1,572.20 THIS RECALL IS NOT FREE OF CHARGE, SAW KIT FOR $65 ON 2/6/2016

Mar 01, 2017

POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE

1 complaint

HAD THE RECALL FOR THE TORQUE CONVERTER DONE AND NOW MY VEHICLE SHAKES, SPUTTERS. WON'T ACCELERATE, THE RPMS JUMP UP HIGH, VERY LOUD NOISES COMING FROM UNDERNEATH VEHICLE. SOMETIMES IT WILL STALL OUT. CAN'T GO PAST 25-30 MPH IF IT EVEN GETS UP TO THAT! MY VEHICLE RAN PERFECT BEFORE TAKING IT INTO THE FORD DEALERSHIP AND EVER SINCE I GOT IT BACK WE HAVE HAD THIS PROBLEM. TOOK IT BACK TO FORD AND THEY TRIED TO SAY IT WAS THROTTLE CABLE SO HAD THAT FIXED AND IT STILL IS DOING THE SAME THINGS AS IT DID AFTER THE TORQUE CONVERTER WAS REPLACED. CAN'T DRIVE THE VEHICLE BECAUSE WHEN I GO TO ACCELERATE IT DOESN'T GO OR GET UP TO THE CORRECT MPH. THE WHOLE VEHICLE SHAKES REALLY BAD AND THE NOISES IT MAKES ARE VERY LOUD AND SOUND LIKE SOMETHING IS GOING TO BLOW UP. I THINK THE TORQUE CONVERTER THEY REPLACED IT WITH IS BAD AND THEY NEED TO FIX THIS PROBLEM AND MAN UP AND QUIT TRYING TO BLAME IT ON OTHER THINGS. THEY MESSED UP AND NEED TO FIX IT.

Oct 09, 2016

SUSPENSION,POWER TRAIN,ELECTRICAL SYSTEM

1 complaint

PROBLEM #1 THE PASSENGER SIDE WINDOW WILL NOT WORK . IT'S CONTROLL MODULE WAS REPLACED IT WORKED ONE TIME AND STOPPED WORKING AGAIN. PROBLEM #2 THE DRIVE AXLE BROKE IN TRAFFIC LUCKILY WE WERE STOPPING AND WERE ONLY GOING ABOUT 5 MPH. PROBLEM #3 TODAY AFTER A NIGHT OF HEAVY RAIN WHEN THE VAN WAS UNLOCKED THE RADIO CAME ON BEFORE THE KEY WAS EVEN IN THE IGNITION. WHICH BRINGS US TO PROBLEM #4 THE BIGGEST AND NO DOUBT MOST EXPENSIVE. THE VAN STARTED AND WAS RUNNING KIND OF SLUGGISH BUT RAN FINE IN REVERSE BUT IF YOU SHIFT TO DRIVE THE VAN SHUTS OFF. YOU CANNOT START IT IN NEUTRAL EITHER. I HAVE HAD 2 INDEPENDENT MECHANICS LOOK AT IT TODAY BOTH SAY IT IS THE TORQUE CONVERTER. I LOOKED IT UP AND THERE IS A RECALL BUT OF COURSE IT'S THE WEEKEND AND I CAN'T CALL TO SEE IF IT'S COVERED.

May 22, 2016

ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 70 MPH AND SUDDENLY ON AN ELEVATION, THE VEHICLE SHOOK, DECELERATED, AND LOST POWER WITHOUT WARNING. THE CONTACT PULLED INTO AN INDEPENDENT MECHANIC'S SHOP WHERE THE TECHNICIAN CHANGED THE FUEL FILTER. THE FAILURE RECURRED A FEW DAYS LATER. THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO ANOTHER INDEPENDENT MECHANIC WHO DID NOT DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VIN WAS UNKNOWN. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 87,000.

Jan 19, 2016

ELECTRICAL SYSTEM,VISIBILITY,LATCHES/LOCKS/LINKAGES

1 complaint

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE REAR DOOR LATCH WAS LOOSE. THE LATCH REQUIRED READJUSTMENT IN ORDER TO CONNECT THE LATCH. THE CONTACT ALSO INDICATED THAT THE PLASTIC PIECE ON THE REAR SEAT LEVER FRACTURED AND THE BOTTOM LATCH WAS USED AS A TEMPORARY OPTION TO LIFT THE SEAT UP AND DOWN. THE FRONT PASSENGER SIDE WINDOW ALSO FAILED TO OPEN AND CLOSE. THE MOTOR FOR THE WINDOW REGULATOR WAS REPLACED BUT THE FAILURE RECURRED AND THE WINDOW ON THE PASSENGERS SIDE STILL WOULD NOT OPEN AND CLOSE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

Sep 14, 2015

SUSPENSION,WHEELS,FUEL/PROPULSION SYSTEM

1 complaint

AS I PROCEEDED TO MAKE A LEFT HAND TURN,@ A PERMITTIBLE SPEED 25 M.P.H. I COULD HEAR NOISE EMANATING FROM THE RT. FRT. SIDE OF THE VEH. FUEL SYS. FURTHER CK'ING NEEDED. *TR

Apr 08, 2015

ELECTRICAL SYSTEM,SEAT BELTS,ENGINE

1 complaint

AFTER A RAIN VAN STALLED IN THE MIDDLE OF HEAVY TRAFFIC AND WOULD NOT RESTART.AFTER SEVERAL HOURS VAN WOULD NOT START.I HAD VAN TOWED TO A REPAIR SHOP, PCM WAS REPLACED.@PRESENT HEADLIGHTS NOT WORKING PROPERLY,AIR CONDITIONING,HORN,SEAT BELT CHIMES NOT WORKING AT ALL.LOCAL DEALERSHIP UNABLE TO REPAIR.VAN CONTINUES TO RUN ROUGH. *TR

Oct 04, 2014

ELECTRICAL SYSTEM,SERVICE BRAKES

1 complaint

I WAS TRAVELING ON A BUSY ROAD LAST SUNDAY. MY VAN COMPLETELY SHUT DOWN WITH NO WARNING. I HAD NO POWER STEERING OR POWER BRAKES AND WAS ALMOST REAR-ENDED. THANK GOD I MANAGED TO GET TO THE SIDE OF THE ROAD. I STARTED IT AGAIN AND IT HAPPENED AGAIN THREE MORE TIMES. I HAD IT TOWED TO JIM'S AUTO SERVICE AND THEY THINK IT COULD BE RELATED TO WATER LEAKAGE ONTO THE COMPUTER. I CALLED FORD TO ASK ABOUT THIS AND THEY SAID THAT THEY KNEW NOTHING ABOUT THIS BUT I FOUND INFORMATION ABOUT THIS PROBLEM ALL OVER THE INTERNET. I ASKED THEM HOW COULD MY MECHANIC KNOW ABOUT THIS AND THEY DIDN'T?! THEY TOLD ME TO TAKE IT TO A FORD DEALERSHIP. I AM 60 YEARS OLD AND BABYSIT MY GRANDCHILDREN FULL TIME AND I AM AFRAID TO DRIVE THEM IN THIS VEHICLE! I ALSO DO NOT HAVE THE MONEY FOR MAJOR REPAIRS. I HUNG UP WITH FORD FEELING FRUSTRATED SINCE THIS COULD HAVE BEEN A FATAL SITUATION IF I HAD BEEN ON THE HIGHWAY WITH MY GRANDDAUGHTER. *JS

Jul 29, 2014

POWER TRAIN,STRUCTURE,ENGINE

1 complaint

CAR HISTORY: THE TRANSAXLE LIGHT HAS GONE BEFORE WHEN WE TRAVEL THROUGH VT MOUNTAINS, BUT TURNING OFF THE ENGINE AND LETTING IT SIT, AND RESTARTING IT, THE LIGHT WOULD GO OFF. UPON GETTING HOME SAFETY, OUR MECHANICS DIDN'T FIND ANYTHING TO REPAIR AND SO LEFT IT BE, AND WOULD ONLY SOMETIMES SEE IT WHEN WE TRAVELED THROUGH THE VT MOUNTAINS, A FEW TIMES A YEAR. ALL RECALL REPAIRS WERE UP TO DATE. THERE WERE NO OTHER SYMPTOMS. INCIDENT: AS WE NEARING THE TOP OF A MOUNTAIN, THE TRANSAXLE LIGHT CAME ON. UNLIKE THE OTHER TIMES, THE TRANSMISSION SUDDENLY FAILED TO BE IN THE CORRECT GEAR, SO UNLIKE THE OTHER TIMES, WE WERE VERY CONCERNED. WE PULLED OVER IMMEDIATELY, AND AS WE REACHED THE SHOULDER SMOKE BEGAN POURING OUT OF THE VENTS. WE QUICKLY EVACUATED OUR KIDS, AND AS WE WERE GETTING THEM OUT WE NOTICED THAT THERE WAS ALREADY FIRE COMING FROM UNDER THE HOOD, NEAR THE WINDSHIELD, ON THE PASSENGER SIDE. WE ARE SO GLAD OUR KIDS WERE AWAKE, AND ABLE TO UNLATCH THEIR OWN CHILD CARSEATS, AND ABLE TO GET OUT QUICKLY. THE FIRE SPREAD TO THE ENTIRE VAN, CONSUMING EVERYTHING, AT A GREAT EXPENSE TO US. (AND OTHERS; OUR ACCIDENT BLOCKED A SIGNIFICANT AMOUNT OF TRAFFIC FOR ABOUT 3 HOURS.) *TR

Jun 29, 2014

Fire: 1

VISIBILITY/WIPER

1 complaint

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH, THE WINDSHIELD WIPERS FAILED TO WORK. THE FAILURE OCCURRED FOUR TIMES OVER A PERIOD OF TWO MONTHS. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE SMART JUNCTION BOX NEEDED TO BE REPLACED IN ORDER TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.

May 23, 2014

FUEL SYSTEM, GASOLINE,POWER TRAIN,ENGINE

1 complaint

PURCHASED USED VEHICLE FROM MARSHALL USED CARS IN SACRAMENTO, CA, WHERE RESIDE CURRENTLY. PURCHASED 05/2011, PAID FULL NO LOAN AT TIME OF PURCHASE. PURCHASED ADD. EXT. WARRANTY WHICH WAS 6MONTHS. FROM THE DOS TIL PRESENT DATE; I HAVE PAID, AND WAS MISLEAD IN ALL THE INSURANCE COVERING MAJOR DEFECTS, OWNER(ME) HAD CAME OUT OF POCKET PAYING FOR SERVICE TO FIX WARRANTY PARTS. NOW THIS IS THE CURRENT AND SERIOUS ISSUE. I AM DISABLED, I HAVE A DISABLE CHILD. MY VEHICLE WAS REPORTED UNDER VIN TO FORD CORPORATE TO NOTATE FOR SERVICE TO BE CHECK AND WORKED ON AT LOCAL FORD DEALER. COMPLAINED ABOUT MULTIPLE (4) ISSUES. DEALERSHIP MISLEAD ME, AND DID NOT PERFORM WORK. ONLY WORK THEY DID WAS REPLACE 1 RECALL 10/12. AFTER RECALL SERVICE I (OWNER) RECALL MANUFAC. MADE CLAIM, AGAIN AND THEN WENT TO DEALER. I WAS TURNED AWAY...AND TOLD TO DO NORMAL MAINTENANCE BEFORE PUTTING A SERVICE CLAIM IN. THIS IS A PROBLEM. I AM NOT IGNORANT TO THE ANATOMY OF A VEHICLE. I AM VERY LITERATE ON UNDERSTANDING VEHICLE OPERATIONS AS WELL AS MAINTAINING MAINTENANCE. I CAN SAY THIS BECAUSE I BELIEVE I SHOULD BE AWARE OF EVERY ISSUE SO I WONT HAVE A DISABLED VEHICLE. VEHICLE MILEAGE APPLIED FROM THE DATE RECALL REPLACED 5800 WITHIN THE TIME TIL I MADE ANOTHER CLAIM IN OCT 2013. TOOK VEHICLE IN, TOLD TO CHECK EVERYTHING. DID. BROUGHT VEHICLE BACK AND VEHICLE WAS IN SERVICE DEPT FOR WEEK WHICH ROLLED OVER TO NOV 1, 2013. VEHICLE WAS DX AND FOUND TO BE THE SAME THING I MADE A CLAIM ABOUT. VEHICLE HAS A DEFECTED RECALL PART. PART WAS NOT REPLACED. AND OWNER IS NOW LEFT WITH A DEFECT RECALL PART, PLUS MORE DAMAGE ON OTHER PARTS RELATED TO TORQUE CONVERTER, FUEL LINE, 3RD BENCH, FRONT R-WHEEL HUB. I HAVE MULTIPLE HEALTH APPTS TO MAINTAIN FOR ME AND MY CHILD'S DISABILITY. MY CHILDREN NEED TO GET TO SCHOOL, AND I MISSED LEGAL APPT DATES FROM COURT. *TR

Dec 19, 2013

Crash: 1

Injuries: 1

SERVICE BRAKES

1 complaint

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE FRONT WHEELS WOULD EXHIBIT A LOUD, ABNORMAL NOISE. THE NOISE WAS MOST PROMINENT WHEN THE CONTACT WAS ATTEMPTING A TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE ROTORS AND HUB ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 75,000 AND THE CURRENT MILEAGE WAS 90,000.

Oct 16, 2013

FUEL SYSTEM, GASOLINE,ENGINE

1 complaint

INTERMITTENTLY, WHEN I AM IDLING IN DRIVE (LIKE AT A LIGHT) WITH MY FOOT ON THE BRAKE, THE VAN WILL BEGIN TO SURGE AND LURCH FORWARD, SOMETIMES VIOLENTLY. ONLY PRESSING HARD ON THE BRAKE WILL KEEP IT FROM MOVING FORWARD AND CAUSING A CRASH. SOMETIMES HAPPENS IN REVERSE ALSO. THE TACHOMETER WILL SURGE UP TO HIGHER RPMS AND BACK DOWN AS IT LURCHES. SOMETIMES, IF IT IS VIOLENT ENOUGH, THE BATTERY LIGHT WILL FLASH OFF AND ON AS IF THE VEHICLE IS ABOUT TO STALL. SEEMS VERY DANGEROUS AS IT COULD CAUSE AN ACCIDENT WITH A NEARBY VEHICLE. *JB

Sep 05, 2013

POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

VAN STARTED RUNNING POORLY SUDDENLY, THEN WOULD NOT RUN AT ALL. AFTER SHUTTING DOWN AND ALLOWING COOL DOWN TIME, RESTARTED VAN AND IT WOULD NOT GO INTO GEAR. RAN WELL IN PARK OR NEUTRAL, BUT SHIFTING INTO ANY GEAR WOULD "CLUNK" AND THE ENGINE WOULD IMMEDIATELY QUIT. AFTER 5 DAYS OF TROUBLESHOOTING, TRACED TROUBLE TO ENGINE PCM AFTER READING IN ON-LINE FORUMS ABOUT IT. FOUND PCM WET AND PINS ON PCM AND CONTACTS ON WIRE HARNESS CORRODED AND GREEN DUE TO WATER LEAKING PAST COWL-TO-BODY SEAL. THE PCM CONNECTOR IS NOT SEALED, SO IF WATER DOES DRIP ON IT, IT IS DRIPPING DIRECTLY ONTO BACK SIDE OF THE CONTACTS AND FORD DID RELEASE A TSB ABOUT THIS ISSUE BUT NOT A RECALL. TSB SAYS TO REMOVE SOME PLUGS FROM BODY (MY VAN IS SEVERELY RUSTED IN ONE OF THOSE 2 SPOTS), SEAL AROUND CLIPS THAT HOLD PLASTIC COWL TO BODY WITH SILICONE SEALANT AND ADD ADDITIONAL WEATHER STRIPPING ON THE OUTER EDGES OF COWL TO TRY TO PREVENT WATER. I HAD TO REPLACE MY PCM. HAD MY WIFE BEEN ON THE HIGHWAY WHEN THIS HAPPENED, THERE WOULD HAVE MOST CERTAINLY BEEN AN ACCIDENT OR INJURY. *TR

Aug 18, 2013

STEERING,SERVICE BRAKES,ENGINE

1 complaint

WAS DRIVING ABOUT 35 MILES AND HOUR WHEN I TURNED AND WENT UP A SLIGHT INCLINE...ENGINE SPUTTERED A BIT THEN I TURNED INTO PARKING LOT, HEARD A LOUD NOISE LIKE ENGINE REVVING UP AND THEN IT JUST DIED. LOST ALL CONTROL OF VEHICLE AND LUCKILY COASTED TO A SPOT WHERE NO CARS WERE. I LET IT SIT FOR A MOMENT, STARTED BACK UP AND IT WAS REVVING UP AGAIN AND RPM'S WERE GOING UP DRASTICALLY. TRIED TO PUT IN REVERSE AND IT WOULD NOT GO, SHIFTED TO PARK AGAIN AND IT REVVED BACK UP. TURNED OFF LET SIT AGAIN...THEN STARTED, WAS ABLE TO REVERSE BUT WITH LOUD NOISE AND REVVING OF RPM'S. DRIVE A SMALL AMOUNT AND IT DIED AGAIN AND WOULD NOT START BACK. HAD PCM REPLACED ABOUT ONE YEAR AGO. NOT SURE OF PROBLEM. STILL WAITING TO GET IT TOWED. *TR

Jul 24, 2013

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

WHILE MY HUSBAND WAS ON HIS WAY HOME FROM WORK HE CAME UPON A RED LIGHT. WHEN THE LIGHT TURNED GREEN AGAIN HE ATTEMPTED TO ACCELERATE BUT THE VAN WOULD NOT MOVE. HE TURNED THE IGNITION OFF AND THEN ON AGAIN AND THE VAN STILL WOULD NOT MOVE. ALL OF THIS OCCURRED WITHOUT ANY WARNING, NO LIGHTS FLASHING OR ANY KIND OF UNUSUAL SOUNDS. AFTER HAVING IT TOWED TO THE DEALER WE PURCHASED THE VEHICLE FROM WE WERE TOLD THAT THE VAN HAD AN ELECTRICAL PROBLEM THAT NEEDED TO BE HANDLED AT THE FORD DEALER. NOW WHAT I HAVE BEEN TOLD IS THAT THE ELECTRONIC COMPUTER MODULE WAS THE PROBLEM AND NEEDED TO BE REPLACED. THIS REPAIR COST US $1200 DOLLARS AFTER HAVING THE VAN FOR JUST UNDER FIVE MONTHS. WE ARE PAYING CLOSE TO $13,000 FOR THIS VAN AND WERE NOT ABLE TO DRIVE IT SAFELY FOR AT LEAST SIX MONTHS WITHOUT REPAIR. SOMEONE SHOULD PROTECT THE CONSUMER A LITTLE BETTER THAN THEY ARE. THIS IS DEVASTATING FOR MY FAMILY CONSIDERING THIS IS OUR FIRST VEHICLE AND WE ARE STILL INEXPERIENCED WITH THE WAS DEALERS PREY ON THEIR POTENTIAL CUSTOMERS, FORD SHOULD BE ASHAMED OF HOW THEY TREAT THE PEOPLE WHO ARE THE ONE'S WHO KEEP THEM IN BUSINESS. I THINK PEOPLE SHOULD TAKE A STAND TO REFRAIN FROM PURCHASING FORD VEHICLES UNTIL THEY TAKE CONSUMER SAFETY SERIOUSLY. THERE SHOULD ALSO BE A LAW WHICH STATES THAT ANY USED CAR DEALER DISCLOSE RECALL INFORMATION TO THE POTENTIAL BUYER BEFORE A CONTRACT IS ENTERED INTO. THE TYPE OF PROBLEM THAT WE HAVE COULD HAVE ENDED IN SERIOUS INJURY OR DEATH HAD THIS HAPPENED ON THE HIGHWAY. *TR

Jun 24, 2013

STEERING,SUSPENSION

1 complaint

BOUGHT THIS VAN AT 37106 MILES. VAN SERVICED FOR STEERING RACK, STRUTS, SWAYBAR LINKS AND SPRINGS AT APPROX 68000 MILES. THE STEERING RACK NEEDED TO BE REPLACED TWICE. SPENT OVER $2000. MILES NOW ARE 70015 AND STEERING PROBLEMS HAVE RESURFACED. I HAD A DODGE CARAVAN THAT GAVE ME OVER 86000 MILES WITH MINIMAL REPAIRS. I WILL NEVER PURCHASE A FORD PRODUCT AGAIN. *TR

Jun 16, 2013

STEERING,ELECTRICAL SYSTEM,ENGINE

1 complaint

WHILE DRIVING MY SON TO SCHOOL, VEHICLE STALLED AT 45 MPH AND ENGINE DIED. GOT VEHICLE STARTED AGAIN, DIED AGAIN, MANAGED TO GET VEHICLE BACK HOME. THIS ISSUE HAS BEEN HAPPENING INTERMITTENTLY EVER SINCE WITH NO WARNING ENGINE WILL DIE WHILE DRIVING VEHICLE. I HAVE BEEN ADVISED BY A MECHANIC THAT THIS IS DUE TO THE PCM GETTING WET REPEATEDLY. AFTER RESEARCHING ISSUE ON-LINE, THIS APPEARS TO BE A DESIGN ISSUE THAT FORD SHOULD ADDRESS IMMEDIATELY BEFORE IT RESULTS IN A FATALITY. *TR

May 29, 2013

STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES

1 complaint

HI I AM [XXX] WAS OUT FRIDAY AT ABOUT 5.30 WHEN MY 2004 FREE STAR VAN STARTED ACTING UP IT CUT OFF 3 TIME RIGHT AT A LIGHT THIS IS [XXX] JUST GOT THE VAN 6 MOS AGO FOR 9,300 AT A FORD DEALER IN LEXINGTON NC .MAYBE GOING TO QUIT BUYING FORD ECT CAR VAN WHAT EVER HAD TO CALL MY DAD TO COME HELP ME THE VAN WOULD NOT RUN OR START BECAUSE OF THE PCM BOX HAD WATER ON IN IT .NOW FORD DON'T WANT TO DO A [XXX] THING BUT MAKE ME PAY MORE MONEY JUST GOT THE VAN FOR 9,300 NOW GOT TO PAY 1,2600 AT A FORD DEALER IN WHITEVILLE NC I DON'T HAVE THE MONEY BUT MY DAD AND BOTHER IS GOING TO PAY FOR IT TO GET FIX THIS TIME MAYBE SALE THE [XXX] 2004 FREE STAR VAN SOON I DON'T WANT TO BUT IF I DON'T SALE IT MAY HAPPEN AGAIN TO ME .FORD NEED TO RECALL THIS [XXX]NOW BEFORE SOMEONE GET KILLED I WHEN DOWN THE ROAD AND COULD NOT CONTROL MY VAN AND NOW I HAVE BRAKES WENT OUT TO ?????LOOK FORD SEND ME MY MONEY BACK 1,12200 TO ME IN WHITEVILLE NC 2872 TO [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

May 23, 2013

Crash: 1

ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

1 complaint

IN 2010 FOR NO REASON THE TRACTION CONTROL LIGHT WAS COMING ON. AFTER 2 VISITS TO THE DEALER THEY REPLACED THE ABS MODULE AND SWITCH ON THE MASTER CYLINDER. THE PROBLEM SEEMED TO BE RESOLVED BUT ONCE IN A WHILE THE LIGHT WOULD COME ON. NOW IT IS HAPPENING MORE FREQUENTLY AND THE ABS ACTIVATES FOR NO APPARENT REASON (DRY ROAD AND NORMAL BRAKING) WHICH I CONSIDER A SAFETY HAZARD. *TR

Apr 15, 2013

ELECTRICAL SYSTEM,STRUCTURE,LATCHES/LOCKS/LINKAGES

1 complaint

THE LATCH ON THE REAR OF THE VAN HAS RUSTED CLOSED ON THREE SEPARATE OCCASSIONS. IT IS PRESENTLY RUSTED SHUT AND THE BACK HATCH DOESNT OPEN AS A RESULT. THERE IS A RECALL ON THE THIRD ROW SEAT DUE TO WATER LEAKAGE FROM THE REAR TIRE WELL. THIS HAS TO BE RELATED AS THE CARPET THROUGHOUT THE VAN GETS WET. EVEN THE FRONT DRIVERS SEAT WHERE IT ATTACHES TO THE FLOOR IS SOAKED, POSIBLY LEAKING FROM FRONT TIRE WELL.AND ALL THE WAY DOWN THE INTERIOR OF THE CAR TO THE THIRD ROW. THERE IS ALSO A SHORT IN THE DASH LIGHTS DUE TO WATER LEAKING INTO THE DASH AREA. THE CAR RADIO STAYS ON WHEN IT FEEL LIKE IT AND YOU HAVE TO HIT THE DRIVERS WINDOW BUTTON FOR THE RADIO TO SHUT OFF OTHERWISE IT DRAINS THE BATTERY AND THE CAR WILL NOT START. THE CAR WAS AT THE ELECTRICAL SHOP A YEAR AGO AND COULD NOT FIND THE PROBLEM. *TR

Apr 03, 2013

TIRES,WHEELS,ELECTRONIC STABILITY CONTROL (ESC),TRACTION CONTROL SYSTEM,SERVICE BRAKES

1 complaint

CHECK TIRES & TRACTION CONTROL OFF LIGHT COMES ON DAILY. *TR

Mar 27, 2013

SUSPENSION,STRUCTURE,WHEELS,SEATS

1 complaint

THE PROBLEM IS THE SAME THAT IS DESCRIBED IN EA12003. THE ATTACHING BRACKET FOR THE REAR SEAT FELL OUT WHILE THE SEAT WAS FOLDED INTO THE FLOOR. IT BECAME LODGED IN THE INNER PORTION OF THE REAR WHEEL ASSEMBLY. IF THIS WOULD HAVE HAPPENED AT HIGH SPEEDS, SOMEBODY COULD HAVE EASILY BEEN KILLED, BY THE REAR WHEEL BECOMING RESTRICTED OR THIS HEAVY PLATE BOUNCING DOWN THE ROAD AT ANOTHER VEHICLE. THE BRACKET IS A U BRACKET ATTACHED TO A PLATE THAT IS WELDED FLUSH TO COMPRISE PART OF THE WHEEL WELL. TO TEMPORARILY KEEP FROM LOSING THE BRACKET, I HELD THE BRACKET IN PLACE WHILE SETTING THE SEATS UPRIGHT AGAIN SO THAT THE SEAT ITSELF IS HOLDING THE BRACKET IN. THERE IS NOW WATER FROM THE ROAD GETTING UP INTO THE PASSENGER COMPARTMENT. I HOPE THAT FORD ISSUES A RECALL OR OFFERS A BOLT ON REPLACEMENT SOON. I'VE BEEN MOSTLY HAPPY WITH THIS VEHICLE OTHERWISE. (THERE ARE NO OTHER PRICES RUSTING OR FALLING OFF OBVIOUSLY). *TR

Mar 04, 2013

POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,SEATS

1 complaint

RETURNING FROM A 'DUMP RUN', I NOTICED THE PLASTIC COVER FOR THE 3RD ROW PASSENGER SEAT, DRIVER SIDE, HAD BEEN DISLODGED AND WAS LYING ON THE FLOOR. I WENT TO RECONNECT IT AND I FOUND THE LATCH 'FLOATING'. IT WAS NO LONGER PART OF THE VEHICLE. I COULD SEE OUT THROUGH THE WHEEL WELL. AFTER FURTHER INSPECTION, I SAW THAT THE WELDED PLATE, THAT SHOULD BE PART OF THE VAN WAS NO LONGER ATTACHED. I HAVEN'T LOOKED AT THE TIRE FOR DAMAGE, YET. THIS IS A DESIGN AND MANUFACTURING ERROR, AS THE LATCH BRACKET USED TO SECURE THE PASSENGER SEAT IN PLACE, NEEDS TO BE A PERMANENT PART OF THE VEHICLE. THE VAN ISN'T TOO OLD, AND SHOULD LAST MANY MORE YEARS/MILES AND FOR THIS PIECE TO COME LOOSE, IS A SAFETY ISSUE AS WELL AS A QUALITY ISSUE. I'M AFRAID TO TAKE IT TO THE LOCAL FORD DEALER FOR FEAR OF BEING GOUGED ON THE COST TO REPAIR, WHICH SHOULD BE AT FORD'S COST. IF THIS WAS A PICK UP TRUCK WITH EXPOSURE TO THE ELEMENTS ALL THE TIME, I COULD SEE A RUST ISSUE. THIS VEHICLE IS LIGHTLY USED AND GARAGED NIGHTLY, SO IT SHOULDN'T HAPPEN - EVER. THE OTHER COMMENTS ON THIS PAGE ARE ALL SIMILAR TO MY EXPERIENCE WITH THIS PART. RIGHT NOW, I'M USING A STRAP TO HOLD THE PIECE IN PLACE, STRETCHING TO THE LATCH ON THE PASSENGER SIDE. COMMENT: THIS VAN HAS HAD TOO MANY QUALITY ISSUES SINCE WE PURCHASED IT IN 2006 - TORQUE CONVERTER REPLACED, DRIVER SEAT HEATER REPLACED, TRANSMISSION REPLACED, CRUISE CONTROL SWITCH MECH. REPLACED, IGNITION REPLACED. *TR

Jan 01, 2013

SEAT BELTS,STRUCTURE,SEATS

1 complaint

THE 3RD ROW REAR SEAT ON MY 2004 FREESTAR DOES NOT LATCH INTO SEATED POSITION PROPERLY. UPON FURTHER INSPECTION, I REALIZED THAT THE DRIVER'S SIDE SUPPORT RING WHICH THE 3RD ROW SEAT LATCHES INTO WAS PUSHED BACK INTO THE TRIM. I LOOKED UNDERNEATH THE DRIVER'S SIDE REAR WHEEL WELL AND NOTICED THAT A STEEL PLATE WHICH THE SUPPORT RING IS MOUNTED HAS COMPLETELY RUSTED THROUGH THE BODY OF THE VEHICLE. ALSO, WHEN IT IS NOT LATCHED IT HAS A TENDENCY TO INTERFERE WITH THE REAR DRIVER'S SIDE TIRE. WHILE THERE IS A SMALL AMOUNT OF METAL HOLDING THE MOUNTING PLATE IN PLACE, IT REQUIRES TWO PEOPLE TO LATCH THE SEAT IN ORDER TO KEEP THE METAL PLATE FROM SCORING THE SIDEWALL OF MY TIRE. THE PASSENGER'S SIDE MOUNTING PLATE CONTINUES TO BE SECURE, YET THERE IS A NOTICEABLE AMOUNT OF RUST ON THAT SIDE AS WELL. IF SOMEONE STOWS THE 3RD ROW SEAT AND TRIES TO FLIP IT BACK INTO SEATING POSITION WITHOUT KNOWING THAT THE SUPPORT RING IS LOOSE, THEY COULD END UP SCORING THE SIDEWALL ON THE REAR TIRE AND CAUSING A COMPLETE FAILURE. FURTHER, THE PROPER FUNCTION OF THE SEAT BELT IN THE THIRD ROW SEAT COULD BE COMPROMISED DURING AN ACCIDENT; THE SEAT COULD PITCH FORWARD OR FLIP BACK BECAUSE IT IS NOT SOLIDLY SECURED TO THE VAN'S STRUCTURE. *TR

Oct 22, 2012

ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

VAN WON'T START THOUGHT IT WAS FUEL PUMP HAD IT TOWED & REPLACED COST $500 VAN STARTS THEN SHUTS OFF MECHANIC SAID PCM MALFUNCTION DEALER SHOULD FIX IT! HELP FORD STAND BY THERE VEHICLE! COMPLAIN. *TR

Sep 18, 2012

POWER TRAIN,ELECTRICAL SYSTEM,SERVICE BRAKES

1 complaint

THE ELECTRICAL HAS BEEN WIGGY EVER SINCE --JUST AFTER THE FACTORY WARRANTY RAN OUT. THIS INCLUDES: BACK-UP SAFETY SENSORS STOPPED WORKING, HEATED DRIVERS SEAT STOPPED WORKING(PASSENGER STILL WORKS), THE STEREO SYSTEM DOESN'T HAVE ALL OF IT'S FUNCTIONS, PASSENGER AIRBAG LIGHT IS ON, VAN VERY NOISY WHEN BACKING UP--WE CALL IT THE MOOSE. HAD TO REPLACE TRANSMISSION AND THEN WE GET RE-CALL NOTICE! AND, IT STILL DOESN'T FEEL 100% STILL WAITING FOR A REFUND(?) BRAKES ARE SQUISHY--EVEN AFTER REPLACEMENT OF FRONT END EVERYTHING! SIDE ELECTRIC DOORS WILL SOMETIMES OPEN AND CLOSE SEVERAL TIMES UNTIL WE JUST HAVE TO MANUALLY FORCE THEM TO STAY CLOSED. *TR

Sep 04, 2012

SUSPENSION,ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,POWER TRAIN

1 complaint

MANY ISSUES WITH THE VAN & THEY CONTINUE. PURCHASED FROM 1 PREVIOUS OWNER, JAN '09 AROUND 60K MAY 2010, 74K MILES- REPLACED SPARK PLUGS & WIRES, FUEL SYSTEM CLEANER: ROUGH IDLE $432.23 DEC 2010, 83K MILES - REPLACED FRONT AXLE & SWAY BAR LINKS: $822.89 APRIL 2011, ? MILES, - REPLACED PLUGS & WIRES, COIL PACK: ROUGH IDLE $700.85 JAN 2012, 100K MILES - REPLACED PVC EVAP HOSE, R&R FUEL FILTER, FUEL INJECTOR CLEANER: ROUGH IDLE $228.40 AUG 15 2012, 106K MILES - RECALL, TORQUE CONVERTER REPLACED: COSTING ME $162.14 TO REPLACE SEALS & TRANSMISSION FILTER AUG 16 2012, 106K MILES - REPLACED EGR VALVE: ROUGH IDLE & ENGINE LIGHT ON AFTER RECALL FIX $135.95 (DEALERSHIP WAS KIND ENOUGH TO ONLY CHARGE FOR LABOR) AUG 31, 2012, 107K MILES - ENGINE IS STILL RUNNING ROUGH, PIERCING NOISE WHILE DRIVING, SOMETIMES IT GOES AWAY WHEN I AM TURNING. *TR

Aug 31, 2012

STEERING,POWER TRAIN

1 complaint

APPROPRIATE HANDLING- LETTER RE 11S25- NHTSA RECALL 12V006000 REIMBURSEMENT FOR HER 2004 FORD FREESTAR. *KB THE TORQUE CONVERTER WAS REPLACED TWICE. ALSO, THE INNER AND OUTER TIE ROD ENDS WERE WORN AND LOOSE, AND THE CV AXLE WAS LOOSE. *JB

Apr 17, 2012

POWER TRAIN,ELECTRICAL SYSTEM,WHEELS

1 complaint

ISSUES NOTICED WITH ELECTRICAL SYSTEMS WITHIN A YEAR OF PURCHASING BRAND NEW VEHICLE. DEALERSHIPS NEVER FOUND ANYTHING WRONG. WHILE DRIVING DOWN THE ROAD, VEHICLE WOULD LOSE POWER. RADIO WOULD GO OUT, ALL LIGHTS ON DASHBOARD WOULD GO OUT ETC. THEN ALL OF A SUDDEN THEY'D ALL COME BACK ON AS IF NOTHING HAPPENED. NOTICED MOSTLY DURING RAINY AND HUMID DAYS. THEN ONCE IN A WHILE VAN WOULD CHUG AND ACT DOGGY. IN DECEMBER 2008, WHILE DRIVING DOWN A BUSY CITY STREET, VAN JUST STOPPED "DRIVING" AND WOULD REV. DIDN'T HAVE MONEY TO FIX UNTIL APRIL OF 2009 SO IT SAT IN OUR DRIVEWAY. HAD IT TOWED TO TRANSMISSION SHOP AFTER CALLING FORD DEALERSHIP AND WAS TOLD IT WAS DOUBLE THE COST FOR THEM TO FIX. TRANSMISSION SHOP TOLD ME THAT THE SPLINES STRIPPED OFF THE TORQUE CONVERTER CAUSING THE TRANSMISSION TO FAIL. REPAIR COST FOR TRANNY REBUILD #1: $1,830.97. SHORTLY AFTER, THE A/C STOPPED WORKING (SUMMER 2009). REPLACED CONDENSER FOR PRICE OF PARTS AS NEIGHBOR WHO'S A TECHNICIAN PROVIDED FREE LABOR. VAN RAN OKAY FOR ABOUT A YEAR. THEN IN SUMMER 2010, STARTED RUNNING SLUGGISHLY AGAIN AND STILL HAD ISSUES WITH POWER LOSS (AS STATED IN BEGINNING). FOUND INFO ONLINE ABOUT EVERYONE HAVING ISSUES WITH PCM SO REPLACED THAT AS WELL FOR $500. WORKED FOR A COUPLE MONTHS BUT THEN IN DECEMBER 2010 VAN STARTED HAVING ISSUES WITH POWER LOSS AGAIN AND CHUGGING. LITTLE DID I KNOW, THIS WAS THE START OF THE TRANNY BEGINNING TO FAIL AGAIN! JULY 2, 2011 TRANNY FAILED AGAIN. DOING 50MPH IN ROAD CONSTRUCTION ZONE. AGAIN, TOLD BY TRANSMISSION SHOP (DIFFERENT SHOP AS WE WERE 9.5HRS FROM HOME), THAT THE TORQUE CONVERTER FAILED AGAIN AND TRANNY NEEDED TO BE REBUILT. COST TO REBUILD TRANNY #2: $1,850.00. STILL HAVING ISSUES WITH SLUGGISHNESS, THINKING WATER GETTING INTO PC STILL. TIRE PRESSURE LIGHTS HAVE BEEN ON FOR YEARS, HAVING ISSUES WITH SLIDING DOORS, BACK UP SENSORS, A/C ETC. I'M TIRED OF THIS LEMON!!!!! *TR

Apr 01, 2012

ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,EQUIPMENT

1 complaint

2004 FORD FREESTAR. CONSUMER STATES VEHICLES DRIVES ROUGH, STATING VEHICLE ACCELERATES AND DECELERATES ON ITS OWN *TGW THE CONSUMER STATED THE VEHICLE WOULD SLOW DOWN AND THEN SPEED UP WITH RAPID JERKING. THE CONSUMER HAD THE EGR REPLACED AT A COST OF $289.97. ALSO, THE AIR CONDITIONER COMPRESSOR, IGNITION COIL AND MAIN COMPUTER HAD TO BE REPLACED. *JB

Feb 23, 2012

ENGINE AND ENGINE COOLING,STRUCTURE

1 complaint

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE WOULD STALL WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER AND A COVER WAS PLACED OVER THE COMPUTER TO KEEP WATER FROM GETTING ENTERING AND DAMAGING THE COMPUTER BUT THE REPAIR DID NOT CORRECT THE FAILURE. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE DEALER ADDED SEALANT TO THE COVER THAT WAS PROTECTING THE COMPUTER. THE VIN WAS NOT AVAILABLE. THE CURRENT MILEAGE WAS 103,000 AND THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 03/27/12*LJ THE CONSUMER STATED THE COMPUTER IS LOCATED DIRECTLY UNDER THE WINDSHIELD, ALLOWING WATER TO DRIP ON THE COMPUTER.

Jan 13, 2012

VISIBILITY,STRUCTURE

1 complaint

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WATER HAD ENTERED AND REMAINED IN THE REAR CARGO AREA. THE CONTACT INSPECTED THE VEHICLE AND FOUND CORROSION IN THE REAR FENDER WELL AND THE THIRD ROW SEAT LATCH. THE REAR PANEL WAS NOT INSTALLED CORRECTLY AND CAUSED WATER TO PENETRATE THE CARGO AREA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 105,000. UPDATED 11/25/11 *BF THE CONSUMER STATED THAT IT BECAME EVIDENT, WHILE TROUBLESHOOTING, THE FAILURE OF THE REAR PASSENGER SIDE VENT WINDOW MOTOR. THE WATER LEAKS HAVE BEEN CORRECTED AND THE STRUCTURAL INTEGRITY OF THE FENDER AND SEAT LATCH HAS BEEN RESTORED. UPDATED 06/06/12 *JS THE CONSUMER DISCOVERED THAT WAS ENTERING THE REAR OF THE VEHICLE IN THREE SEPARATE AREAS. INSIDE THE REAR WHEEL WELL ON THE PASSENGER SIDE, IN WHICH A RE-ENFORCING PLAT WAS IMPROPERLY INSTALLED. GASP ACROSS THE TOP TRAILING EDGE ALLOWED WATER TO GET IN BEHIND THE PANEL. WATER WAS ALSO ENTERING THE VEHICLE ALONG THE REAR SEAM WHERE THE INNER FENDER ATTACHED TO THE FLOOR PAN. THE FACTORY INSTALLED SEAM SEALER HAD FAILED. WATER WAS PENETRATING THROUGH CRACKS IN THE REAR ROOF SEAM LOCATED AT THE OUTSIDE TRAILING EDGE OF THE ROOF SEAM THAT SERVED AS THE RAIN GUTTER.

Nov 02, 2011

STEERING,SERVICE BRAKES, HYDRAULIC,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

DRIVING AND THE CAR SHUT DOWN: NO POWER STEERING, NO POWER BRAKES, NOTHING WORKED. THERE WERE NO WARNING LIGHTS OR OTHER INDICATION OF FAILURE. WAS ABLE TO STEER TO THE SIDE OF THE ROAD AND STOP VEHICLE USING EMERGENCY BRAKES. *TT

Oct 25, 2011

ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,POWER TRAIN,ELECTRICAL SYSTEM

1 complaint

MY HUSBAND WAS DRIVING ON A 4 LANE HWY IN PENSACOLA, FL WHEN MY 2004 FORD FREESTAR SUDDENLY STOPPED PULLING. NO FORWARD, NO BACKWARDS, NEUTRAL, NOTHING AND THE RPMS WENT EXTREMELY HIGH. ZERO WARNINGS, AND IN HEAVY RUSH HOUR TRAFFIC. IT IS ONLY DUE TO MY HUSBANDS RACE CAR DRIVING EXPERIENCE AND QUICK REACTION TIME THAT HE WAS IMMEDIATELY ABLE TO GET THE VAN ON THE SIDE OF THE HWY. MY HUSBAND AND OUR TWO BOYS THANKFULLY WERE SAFE BUT THEY WERE STRANDED IN INTENSE FLORIDA HEAT. I HAVE HAD A LEAN FUEL, VARIOUS ELECTRICAL, COIL PACK AND PCM ISSUES SINCE I GOT THE VAN JUNE 2007. THE FORD DEALERSHIP, AND THE EASTERNS DEALERSHIP I PURCHASED THE VAN FROM, COULD NOT FIGURE OUT THE PROBLEMS. WHILE UNDER WARRANTY, EASTERNS WORKED ON IT BUT NONE OF THE ISSUES WERE EVER ABLE TO BE FIXED. I CHOOSE THE FREESTAR FOR ITS SAFETY FEATURES SO I KNEW I HAD A SAFE WAY TO TRANSPORT MY CHILDREN. THIS IS NO LONGER THE CASE, I DO NOT TRUST FORD TO TAKE CARE OF THEIR DEFECTIVE PRODUCTS AND I WILL NOT PURCHASE ANOTHER FORD. *KB

Sep 19, 2011

LATCHES/LOCKS/LINKAGES,SEATS

1 complaint

LETTER FROM SENATOR GRASSLEY ON BEHALF OF CONSTITUENT PROBLEM WITH THE LOCKING MECHANISM FOR REAR SEAT OF HIS 2004 FORD FREESTAR *TGW THE LOCKING MECHANISM FOR THE REAR SEAT RUSTED FROM THE INSIDE.*JB

Sep 08, 2011

POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER

1 complaint

TRANSMISSION WENT OUT WHILE DRIVING. THANKFULLY WE WERE NOT ON THE HIGHWAY. NO GRINDING OR SLIPPING, THE ENGINE JUST REVVED AND WOULD VEHICLE WOULD NOT MOVE. HAD 3 CHILDREN IN THE CAR AT THE TIME. VERY DANGEROUS TO TRUST THIS CAR. GOT THE CAR TO A PARKING LOT, NOW IT HAS BEEN TOWED TO A MECHANIC TO BE CHECKED OUT. WE PREVIOUSLY HAD PROBLEMS WITH SOMETHING IN THE IGNITION OR SOMETHING WHERE THE CAR WOULD JUST SPUTTER AND DIE WHILE DRIVING. REPLACED DRIVER SIDE WINDOW MOTOR, BUT PASSENGER SIDE DOES NOT WORK EITHER. PLEASE GET THESE OFF THE ROAD! *TR

Sep 06, 2011

SUSPENSION,LATCHES/LOCKS/LINKAGES

1 complaint

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE FRONT AXLE ASSEMBLY DETACHED FROM THE VEHICLE WHILE IN A RESIDENTIAL DRIVEWAY. THE VEHICLE HAD NOT BEEN INVOLVED IN A COLLISION OR ROAD HAZARD. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHO REPAIRED THE VEHICLE. LATER, THE REAR CARGO DOOR LATCH BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 114,000.

Aug 09, 2011

ELECTRICAL SYSTEM,VISIBILITY

1 complaint

REAR WINDOW POPPED / SHATTERED WHILE PARKED. NO VANDALISM. CAR WAS RUNNING AND REAR DEFROSTER WAS ON. WEATHER WAS 60 DEGREES AND CLOUDY. *TR

Jun 29, 2011

FUEL SYSTEM, GASOLINE,POWER TRAIN,ELECTRICAL SYSTEM

1 complaint

THIS IS THE SECOND ISSUE I HAVE HAD WITH WATER GETTING INTO THE PCM(COMPUTER). THE FIRST OCCURRENCE (03/10) I HAD THE CAR TOWED TO THE FORD DEALERSHIP AND WAS ADVISES PER THE OBDB SCAN CODES THAT THE TRANSMISSION NEEDED AN OVERHAUL. I TOLD THE DEALERSHIP THAT I HAD JUST PULLED THE CAR OUT OF MY DRIVEWAY AND HAD NO REVERSE AND HAD SLIPPAGE IN OTHER GEARS, IT WAS RAINING VERY HEAVILY THAT DAY- I ASKED THE DEALERSHIP IF IT COULD BE AN ISSUE OF MOISTURE GETTING INTO PCM(COMPUTER), THE DEALERSHIP SAID THAT THAT WAS NOT THE ISSUE. I THEN HAD THE CAR TOWED TO A REPUTABLE TRANSMISSION REPAIR SHOP, THERE I WAS TOLD THAT MY CAR WAS THE THIRD TO FREESTAR TO HAVE BEEN BROUGHT IN WITH AN ISSUE OF WATER GETTING INTO THE PCM(COMPUTER). THE OWNER OF THE TRANSMISSION SHOP WAS ABLE TO LET THE PCM DRY OUT FOR THREE DAYS AND REINSTALL WITH NO TRANSMISSION ISSUES. THE SECOND EVENT (04/11) HAPPENED AFTER SEVERAL DAYS OF RAIN; WHILE DRIVING TO WORK THE INSTRUMENT PANEL DISPLAYED THE FOLLOWING LIGHTS: CHECK ENGINE, BRAKES, ABS, FUEL, BATTERY, AND TRANS AXLE LIGHT. THE VEHICLE STALLED OUT IN THE MIDDLE OF TRAFFIC, AND I HAD THE CAR TOWED BACK TO MY MECHANIC WHO ADVISED THAT THE FUEL PUMP AND FUEL PUMP MODULE WAS DEFECTIVE AND REPLACED. HOWEVER, THE TRANS AXLE LIGHT WAS STILL APPEARING INTERMITTENTLY. I TOOK THE VEHICLE BACK TO TRANSMISSION SHOP FOR SECOND TIME, AND THROUGH CAREFUL TROUBLE ISOLATION, THEY DETERMINED THAT THE PCU WAS TELLING THE TORQUE CONVERTER TO SHIFT INTO FOURTH GEAR WHILE COMING TO A STOP. THEY ALLOWED THE PCU TO DRY OUT, BUT THEN DETERMINED THAT THE TRANSMISSION MODULE HAD SHORTED OUT AND THAT IT NEED TO BE BROUGHT TO DEALERSHIP TO REPROGRAM PCU. I CONTACTED THE DEALERSHIP WHO STATED THAT THEY ARE NOT AWARE OF ANY MOISTURE/WATER ISSUES WITH FREESTARS AND I ADVISED THEM THAT I AM FILING A COMPLAINT NHTSA AND WILL ALSO FORWARD LETTER TO FORD MOTOR COMPANY.

Apr 22, 2011

SERVICE BRAKES, HYDRAULIC,PARKING BRAKE

1 complaint

MY MINI VAN IS MAKING A WEIRD NOISE AND WHEN I DRIVE IT ON THE HIGHWAY THE STEERING WEAL SHAKES A LOT . *TR

Mar 23, 2011

STEERING,SUSPENSION,WHEELS,UNKNOWN OR OTHER,TRACTION CONTROL SYSTEM

1 complaint

VERY HIGH PITCHED SQUEALING NOISE COMING FROM FRONT WHEELS. NOISE BEGINS APPROXIMATELY 15 MINUTES AFTER BEGINNING DRIVING. NOISE IS INTERMITTENT BUT VERY IRRITATING TO PASSERS BY AND OTHER DRIVERS. NOISE "LIGHTENS" OR LESSENS WHEN BRAKES ARE APPLIED AND WHEN SLIGHTLY TURNING THE STEERING WHEEL. I BELIEVE IT TO BE WHEEL BEARINGS/HUB BEARINGS. VERY SIMILAR DESCRIPTION TO COMPLAINTS I HAVE READ AND I BELIEVE IT IS RELATED TO THE RECALL #04S24. MY VEHICLE WAS PRODUCED AT THE OAKVILLE ASSEMBLY PLANT, BUT WAS PRODUCED BEFORE THE DATES LISTED IN THE CURRENT FORM OF THE RECALL. MY VEHICLE ONLY HAS 66,000 MILES ON IT AND IS VERY WELL MAINTAINED. I REQUEST THAT THIS RECALL BE EXPANDED IMMEDIATELY AND THAT REMEDY IS OFFERED SWIFTLY. *TR

Aug 10, 2010

SERVICE BRAKES, AIR,ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,POWER TRAIN,LATCHES/LOCKS/LINKAGES,SEATS,UNKNOWN OR OTHER

1 complaint

BOUGHT VAN IN JUNE 2007 NOTHING BUT PROBLEMS SINCE. REPLACED BATTERY WITHIN 2 MONTHS OF PURCHASE. REPLACE O2 SENSORS 3 TIMES AND NEED DONE AGAIN. REPLACED TRANSMISSION, RADIATOR, EGR VALVE, BRAKES 4 TIMES, TIE ROD 2 TIMES, CALIBERS 2 TIMES, ROTORS 3 TIMES, FUEL LINE, YOU NAME IT, WE HAVE HAD TO FIX IT. NOTHING BUT PROBLEMS. WE HAVE SPENT CLOSE TO 8K SINCE FEB 2008 ON THIS VEHICLE AND WE CAN NOT GET FORD TO HELP US AT ALL. NOW THE AXLES NEED REPLACED AS WELL AS SENSORS AGAIN. THE DVD PLAYER QUIT WORKING AFTER 4 MONTHS, DRIVER SIDE HEATED SEATS QUIT WORKING AFTER 4 MONTHS. BACK PASSENGER DOOR SOMETIMES WON'T OPEN OR UNLOCK AND SOMETIMES IT WON'T CLOSE WHEN YOU TRY TO CLOSE IT. THIS VEHICLE HAS PUT MY FAMILY IN SERIOUS HARM AND WE ALMOST GOT INTO MAJOR ACCIDENT DO TO MOST OF THE ISSUES IE TRANSMISSION STALLED ON INTERSTATE AND HAD NO WARNING AT ALL. WORST VEHICLE OF ALL TIMES. I CAN NOT TRADE IN BECASUE I OWE OVER 11K ON THIS PIECE OF CRAP. FORD NEEDS TO REFUND ME ALL OF MY MONEY AND SUFFERING AS WELL. I HAVE THOUGHT ABOUT SUING THEM FOR DAMAGES AND SELLING THIS CRAP TO US ESPECIALLY WITH 3 SMALL CHILDREN AND HAVING TO TRAVEL TO SEE FAMILY DUE TO HUSBAND BEING A MARINE AND ALWAYS BEING DEPLOYED. ALMOST MISSED SEEING MY GRANDPA FOR THE LAST TIME BEFORE HE DID BACK IN SEPT BECAUSE OF THE TRANSMISSION. THIS VEHICLE NEEDS TO BE OFF OF THE ROADS FOREVER. ALL OF THEM. EVERYONE THAT WE KNOW THAT HAS THESE VEHICLES HAVE THE SAME PROBLEMS AS US.

Mar 25, 2010

POWER TRAIN,TIRES

1 complaint

SERVICED AT THE FORD DEALER-LA MESA LAST 05/27/2008. AND ON 07/05/2008 THE TRANSMISSION BROKE DOWN AND REPLACED AT THE FORD DEALER-PASADENA. WENT BACK TO LA MESA TO COMPLAIN & SAID WHATEVER VISIBLE WAS PERFORMED ON THE MULTI POINT INSPECTION ONLY. AND THEY CAN'T TELL WHAT'S INSIDE THE TRANSMISSION. *TR

Feb 21, 2010

SERVICE BRAKES, HYDRAULIC,POWER TRAIN,ELECTRICAL SYSTEM

1 complaint

FOR THE FIRST 16 MONTHS OF OWNERSHIP MY FORD 2004 FREESTAR SEL WAS IN THE SHOP 15 TIMES FOR ELECTRICAL FAILURES. EVEN THE DEALERSHIP TRIED TO GET THE VAN RETURNED UNDER THE LEMON LAW AND FORD REFUSED. I HAD ALSO COMPLAINED ABOUT VIBRATION AT HIGHWAY SPEEDS, AND TOLD ALL WAS NORMAL UNTIL I DEMANDED THEY CHECK THE FRONT BRAKE AND THEN WAS TOLD THEY WERE BAD. AT ABOUT 65,000 MILES MY TRANSMISSION SUDDENLY AND WITHOUT ANY WARNING WENT OUT. I WAS JUST LEAVING THE INTERSECTION AND FORTUNATELY I WAS NOT REAR ENDED. NOW JUST LAST MONTH, DECEMBER 2009 IT WAS DISCOVERED MY RIGHT REAR BRAKE CALIBER HAS BEEN DRAGGING FOR SOME TIME AS THE INSIDE BRAKE PAD WAS WORN DOWN TO THE METAL. LEFT SIDE WAS FINE. *TR

Jan 31, 2010

ENGINE AND ENGINE COOLING,EQUIPMENT

1 complaint

DRIVING DOWN A SMALL HILL, CAME TO A COMPLETE STOP. MADE A RIGHT HAND TURN STARTED TO ACCELERATE AND LOST ALL POWER. DRIFTED TO THE LEFT HAND SIDE OFF THE ROAD AND CAME TO A COMPLETE STOP IN THE LEFT DRIVE LANE OF THE HIGHWAY. VERY DANGEROUS SPOT TO BE IN. *TR

Jan 03, 2010

POWER TRAIN,AIR BAGS,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

EXPERIENCED A SUDDEN LOSS OF MOTIVE POWER TO THE ENGINE ON 2004 FREESTAR WHILE DRIVING IN BAD WEATHER AND HEAVY TRAFFIC. AIR BAG LIGHT CAME ON AS WELL. TOWED TO DEALER. TOLD TRANSMISSION AND AIR BAG MODULE NEEDED TO BE REPLACED. COST $4000. FREESTAR HAS 48,589 MILES. EXTENDED WARRANTY EXPIRED IN AUGUST. HAD CAR IN TO DEALER 4 TIMES DURING THE SUMMER FOR TRACTION CONTROL ISSUES AND FAILURE OF BACKUP SENSORS. 2006 HAD TO BE TOWED TO DEALER DUE TO ENGINE STOPPED RUNNING 3 TIMES IN LESS THAN 2 MILES. TRADE IN VALUE $5700(MINUS $4000 IN TRANSMISSION AND AIRBAG MODULE REPLACEMENT) *TR

Nov 28, 2009

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,TRACTION CONTROL SYSTEM

1 complaint

ENGINE STALLING, ELECTRICAL PROBLEMS, TRACTION CONTROL SYSTEM DISENGAGES, AND CRUISE CONTROL WILL NOT ENGAGE. ALL PROBLEMS ARE INTERMITTENT AND OCCUR DURING OR AFTER RAIN. PROBLEMS LINKED TO PCM WATER INTRUSION. TODAY ENTIRE ELECTRICAL SYSTEM FAILURE. *TR

Oct 02, 2009

SUSPENSION,ENGINE AND ENGINE COOLING

1 complaint

TL*THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING 45 MPH, THE FRONT DRIVER'S SIDE TIRE SHOOK HEAVILY. THE CONTACT ALSO HEARD A VERY LOUD NOISE COMING FROM THE ENGINE. SHE TOOK THE VEHICLE TO A MECHANIC AND WAS INFORMED THAT A NEW HUB ASSEMBLY AND WHEEL BEARINGS WERE NEEDED. THROUGH ONLINE RESEARCH, THE CONTACT DISCOVERED NHTSA CAMPAIGN ID NUMBER 04V446000 (WHEELS:CAP/COVER/HUB). THE MANUFACTURER STATED THAT THE WARRANTY WAS EXPIRED ON HER VEHICLE AND THAT THE RECALL WAS NEVER REPAIRED ON HER VEHICLE. IT WAS UNKNOWN WHETHER OR NOT HER VIN WAS INCLUDED IN THE RECALL. THE VEHICLE HAS NOT YET BEEN REPAIRED, BUT THE CONTACT BELIEVES THAT THE VEHICLE SHOULD BE REPAIRED ACCORDING TO THE RECALL SINCE THE FAILURES ARE IDENTICAL. THE FAILURE MILEAGE WAS 90,000 AND CURRENT MILEAGE WAS 98,000.

Jul 30, 2009

POWER TRAIN,SEAT BELTS,SERVICE BRAKES, ELECTRIC,TRACTION CONTROL SYSTEM

1 complaint

TWO TRANSMISSION FAILURES WITHOUT WARNINGS IN OUR 2004 FORD FREESTAR. NO ACCIDENTS JUST EXHAUSTION AND SUNBURNS DUE TO 112*F IN THE MOJAVE DESERT FOR 6 HOURS OF WAITING FOR TOW TRUCK TO TOW 5 FAMILY MEMBERS TO CLOSEST TRANSMISSION REPAIR PLACE. *TR

Jul 21, 2009

POWER TRAIN,ELECTRICAL SYSTEM,VISIBILITY,VEHICLE SPEED CONTROL

1 complaint

TL*THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 35 MPH ON NORMAL ROAD CONDITIONS, THE IDLE SPEED INCREASED AND THE VEHICLE ACCELERATED UNEXPECTEDLY. SUDDENLY, THE VEHICLE STALLED. THE ENGINE RESTARTED AND RESUMED NORMAL OPERATION. IN ADDITION, THE VEHICLE FAILED TO OPERATE INTERMITTENTLY WHEN SHIFTED INTO REVERSE. THE ENGINE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AND REMAINED LIT UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION AND THEY STATED THAT WATER WAS LEAKING FROM THE FRONT WINDSHIELD, WHICH DAMAGED THE COMPUTERIZED SYSTEM. THE VEHICLE WAS REPAIRED. ON A SEPARATE OCCASION, THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND INDEPENDENT MECHANIC FOR IDENTICAL FAILURES. THE VEHICLE IS IN THE PROCESS OF BEING REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 58,000.

Apr 20, 2009

STEERING,WHEELS

1 complaint

PURCHASED A FORD FREESTAR IN 2004. LAST JULY ,I NOTICED PUDDLES OF OIL IN MY DRIVEWAY AND A KICK IN THE WHEEL WHEN TURNING. PROCEEDED TO MY MECHANIC,ON AN EMERGENCY BASIS,AND FOUND OUT THAT IT HAD TO BE FIXED IMMEDIATELY. IT TURNED OUT TO BE THE RACK AND PINION. I CHECKED THE RECALL LIST WITH NHTSA AND FOUND THAT FORD RECALLED APPROXIMATELY 34,000 CARS WITH THE PROBLEM. THE REPORT INDICATED THAT THE LINKING FLUID GOOD CAUSE SMOKE. MY VIN NUMBER DID NOT MATCH THE RECALL LIST. JUST RECENTLY(MARCH,2009),I STARTED HEARING SCREECHING SOUNDS COMING FROM THE CAR. IT WOULD SUBSIDE WHEN GOING AROUND CURBS ETC..TURNING THE WHEEL SLIGHTLY -WOULD ELIMINATE THE SOUND. AGAIN,I CHECKED RECALLS AND FOUND RECALLS FOR HUB PROBLEMS. IF NOT FIXED THE WHEEL ATTACHED TO THE AXLE WOULD CAUSED STEERING DIFFICULTY AND A POSSIBLE CRASH. CHECKED RECALL VIN NUMBER AND IT DID NOT MATCH. CONTACTED FORD PROBLEM BUREAU AND REGISTERED A COMPLAINT. I HAVE PRESENTLY 23,500 MILES. I HAVE REGISTERED A COMPLAINT WITH THE FEDERAL TRADE COMMISSION. I BELIEVE THAT THERE ARE OTHER 2004 FORD FREESTARS WITH THE SAME PROBLEM. THE CAR CANNOT BE DRIVEN FOR FEAR OF AN IMMEDIATE MECHANICAL BREAK DOWN. FORD SHOULD STEP FORWARD AND CORRECT THE SITUATION FOR THOSE OWNERS WHO HAVE SPENT MONEY TO REPAIR THE PROBLEMS. I CANNOT SELL THE VEHICLE. HOW CAN I IMPOSITION OTHERS!I 'M GLAD THERE WASN'T A NEGATIVE OCCURRENCE WHERE INJURIES EXISTED. AS A SENIOR CITIZEN,COST OF CONTINUOUS REPAIRS AND THE SAFETY ISSUE PREVAILS. *TR

Apr 02, 2009

SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,POWER TRAIN,ELECTRICAL SYSTEM,EXTERIOR LIGHTING

1 complaint

TL*THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STARTED THE IGNITION AND PLACED THE GEAR SHIFTER INTO DRIVE. THE ENGINE BEGAN TO REV AND THE TRANSMISSION IMMEDIATELY LOCKED UP. THE CONTACT HAD TO MAKE SEVERAL ATTEMPTS BEFORE THE VEHICLE WOULD OPERATE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN REPAIRED THE VEHICLE. IN ADDITION, THE REAR BRAKE ASSEMBLY FAILED, WHICH WAS NOT COVERED UNDER THE WARRANTY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR REPAIRS. ON A SEPARATE OCCASION, THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR IDENTICAL FAILURES. THE VEHICLE ALSO EXPERIENCED ELECTRICAL FAILURES RELATING TO THE EXTERIOR LIGHTING. THE TECHNICIAN RECOMMENDED THAT THE TRANSMISSION BE REBUILT OR REPLACED. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 250 AND CURRENT MILEAGE WAS 52,000.

Jan 14, 2009

SERVICE BRAKES, HYDRAULIC,POWER TRAIN,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

WE OWN A 2004 FREESTAR THAT HAS HAD THE TRANSMISSION REPLACED IN FEB 2008 WITH LESS THAN 43,000 MILES ON IT. IN JULY 2008 WE SPEND $450 ON REPAIRING PART OF THE BREAKING SYSTEM, AND THIS WEEK THE VAN WOULD NOT GO INTO REVERSE AND DID NOT HAVE ANY PULL TO IT WHEN IT FINALLY DID AFTER SEVERAL ATTEMPTS. ONCE I GOT OUT OF THE PARKING SPACE, I GOT AN ESTIMATE OF A BLOCK AND ONTO A BUSY HIGHWAY, ONLY TO HAVE THE VAN STALL ON ME, ALMOST CAUSING A WRECK. THE DEALERSHIP AND FORD PAID FOR THE TRANSMISSION TO BE REPLACED, WE PAID FOR THE CALIPER, DRUM, ROTOR, AND BREAK PAD TO BE REPLACED ON THE FRONT DRIVER SIDE BRAKE. WHEN HAVING THE VAN CHECKED OUT THIS WEEK, WE WERE TOLD YESTERDAY THAT THEY DID DIAGNOSTICS ON IT, AND THE ONLY THING THAT CAME BACK WAS A CAM SENSOR AND THAT THERE WAS PROBABLY MOISTURE INVOLVED THAT WOULD CAUSE THE STALLING. NOTHING WAS REPAIRED, AND THIS COULD HAPPEN AGAIN, ESP DURING THE WINTER MONTHS, WHEN WINTER DRIVING IS ALREADY DANGEROUS. THERE IS ALSO AN ISSUE WITH THE TRACK CONTROL. IT WORKS MOST OF THE TIME BUT NOT ALL OF THE TIME. THE LIGHT COMES ON AT LEAST 2 TIME PER MONTH. THE REASON CAN'T BE FOUND FOR IT. FORD NEEDS TO BE MADE TO DO RECALLS ON THESE VANS FOR THE SAFETY OF THE OWNERS. *TR

Dec 19, 2008

SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,POWER TRAIN

1 complaint

DOES ANYONE READ THESE? MY DAUGHTER POSTED A COMPLAINT OVER A YEAR AGO. I JUST READ THROUGH A NUMBER OF COMPLAINTS ABOUT THE 2004 FORD FREESTAR'S TRANSMISSION PROBLEMS. MY SON-IN-LAW PURCHASED THIS VAN FOR MY DAUGHTER FOR MOTHER'S DAY OF 2006 BECAUSE THEY WERE EXPECTING ANOTHER SON AND OUTGROWING THEIR JEEP GRAND CHEROKEE. IN THE WINTER OF 2006 IT STARTED ACTING UP. WE HAD TO GO GET THEM ON CHRISTMAS EVE AS THEY WERE BROKE DOWN ON THE SIDE OF A COUNTRY ROAD ON THEIR WAY TO OUR HOUSE FOR CHRISTMAS. IT WAS DIAGNOSED A CRANK SHAFT SENSOR. AFTER COMING UP WITH THE MONEY TO REPLACE THAT, IT WORKED FINE FOR A WHILE. STARTED AGAIN. THEY WERE TOLD THEY MOST HAVE GOT A FAULTY CRANK SHAFT SENSOR AND REPLACED IT AGAIN. SOME TIME LATER, IT STARTED AGAIN. THEY TOOK IT TO A TRANSMISSION SPECIALIST THAT REPLACED SOME MORE SENSORS. IT RAN FINE ALL SUMMER. WINTER OF 2007 STARTED AGAIN. REPLACING MORE SENSORS. AGAIN THIS WINTER, IT IS DOING THE SAME THING. THIS TIME IT WAS DIAGNOSED AS THE ABS BOX ON THE UNDERCARRIAGE OF THE VAN. $400 FOR THE PART ALONE. MY DAUGHTER WAS SO EXCITED BECAUSE IT RAN BETTER THAN IT EVER HAD AND THEY THOUGHT THEY FIGURED OUT THE PROBLEM. NOW IT IS DOING IT AGAIN. IT SOMETIMES WILL NOT GO IN REVERSE. ACTS LIKE IT IS TAKING OFF IN 3RD GEAR. STALLS OUT. THIS IS THEIR ONLY VEHICLE. HE IS LAID OFF. SHE IS ON THE VERGE OF LOSING HER JOB DUE TO ATTENDANCE AS A RESULT OF TRANSPORTATION ISSUES. THEY ARE STRUGGLING LIKE THE REST OF US TO KEEP THEIR HOME OUR FORECLOSURE AND THEIR UTILITIES ON. THE SAD THING, THEY ARE STILL PAYING PAYMENTS ON THIS VAN! SOMEONE HAVE A HEART HERE! DO SOMETHING! IT IS THE FIRST FORD THEY HAVE EVER OWNED. MY SON-IN-LAW SAYS HE WILL BUY FOREIGN FROM NOW ON. I OWN A FORD ALSO, I WILL NEVER OWN ANOTHER ONE EITHER. THEY HAVE CONTACTED THE FORD DEALERSHIP AS WELL AS THE MANUFACTURER AND GOT NO RESPONSE. THIS IS HOW THEY TREAT THEIR CUSTOMERS. I GUESS THEY DESERVE TO GO IN BANKRUPT IN THIS ECONOMY! *TR

Dec 18, 2008

SERVICE BRAKES, HYDRAULIC,POWER TRAIN

1 complaint

LAST WEEK, IN ORDER TO PREPARE FOR A TRIP AWAY I HAD MY 2004 FORD FREESTAR SERVICED AND GOT NEW TIRES, ETC., AND THEN THE MECHANIC SAID I NEEDED NEW BRAKES AND ROTORS AND SPENT $1,000.00 ON PARTS AND LABOR (INCLUDING THE TIRES). HE SHOWED ME THE ROTORS AND EXPLAINED HOW BAD OF SHAPE THEY WERE IN, THERE WERE DEEP GROOVES IN THEM. AT LEAST FEELING CONFIDENT THAT ALL THIS WORK WAS COMPLETED AND I WAS READY FOR MY TRIP, OFF I WENT. THEN ALL OF A SUDDEN DRIVING AT 70 MPH ON THE PA TURNPIKE I REALIZED THE POWER HAD GONE FROM THE GAS PEDAL AND THE VAN WOULD NOT GO FORWARD. I QUICKLY PULLED TO THE SIDE AND TURNED VEHICLE OFF, THEN TRIED AGAIN, IT WOULD NOT GO IN DRIVE OR REVERSE OR ANY LOWER GEAR. MY VAN IS NOW IN THE TRANSMISSION SHOP AND THE MECHANIC HAS JUST INFORMED ME THAT THE TORQUE CONVERTER IS TOTALLY SHOT AND HE EXPLAINED TO ME THAT THIS SEEMS TO BE A PROBLEM WITH THESE VEHICLES AND NOW I HAVE TO SPEND ANOTHER $1,000.00 OR MORE TO HAVE THIS PROBLEM FIXED. SO WITHIN ONE WEEK, I HAVE NOW SPENT $2,000.00 ON THIS VEHICLE. IF IT WAS AN OLD PIECE OF JUNK I WOULD HAVE JUST BOUGHT A NEW VEHICLE. BUT IT'S ONLY FOUR YEARS OLD. THIS IS TOTALLY UNACCEPTABLE AND I WILL NEVER BUY A FORD AGAIN. *TR

Oct 16, 2008

FUEL SYSTEM, OTHER

1 complaint

BAD EGR VALVE. ORDERED PART 6 WEEKS AGO AND KEEP GETTING TOLD THE PART IS ON BACK ORDER, HAVE CALLED OTHER DEALERS, THEY HAVE SAID THEY WILL HAVE THE PART BUT NEVER GET IT. THIS VEHICLE IS A PRIMARY CAR AND IT HAS BEEN OUT FOR 2 MONTHS NOW. WHAT AM I SUPPOSED TO DO WITH A VEHICLE THAT I CAN'T DRIVE BECAUSE I CANT GET THE PART TO GET IT FIXED? I HAVE TWO FRIENDS WITH THE SAME VEHICLE, SIMILAR MILES BUT THEIR THE 05 MODEL WITH THE SAME PROBLEM, CANT GET THE PART EITHER. *TR

Dec 04, 2007

LATCHES/LOCKS/LINKAGES,UNKNOWN OR OTHER

1 complaint

2004 FORD FREESTAR WITH NO REAR DOOR SENSORS. CONSUMER BELIEVES THAT THE REAR SLIDING DOOR SHOULD HAVE SENSORS ON THE REAR OF THE DOOR. *KB THE CONSUMER'S SON WALKED TOWARDS THE REAR OF THE VEHICLE. HER SON GRABBED THE BACK EDGE OF THE DOOR, WHICH ULTIMATELY CLOSED ON HIS FINGERS. THE CONSUMER'S SON SUFFERED BRUISED AND SWOLLEN FINGERS. *JB

Oct 11, 2007

Injuries: 1

POWER TRAIN,ELECTRICAL SYSTEM,VISIBILITY

1 complaint

TL*- THE CONTACT STATED THAT THE 2004 FORD FREESTAR'S TRANSMISSION FAILED AT 79,000 MILES WHILE DRIVING AT 40 MPH AND GOING UP A HILL, THE ENGINE REVVED, AND THE VEHICLE WOULDN'T ACCELERATE AT THE NORMAL SPEED, BUT SHE DID GET TO THE TOP OF THE HILL. THE CONTACT STATED THAT THE ENGINE CONTINUED TO RUN ,BUT ONCE SHE GOT TO THE TOP OF THE HILL THE VEHICLE WOULDN'T ACCELERATE. THE CONTACT STATED THAT SOME MEN PUSHED HER TO SIDE THE SIDE OF THE ROAD. THE CONTACT STATED SHE HAD THE VEHICLE TOWED TO THE DEALERSHIP, AND THEY INFORMED THE CONTACT THAT THE TRANSMISSION NEEDED TO BE REPLACED OR REWORKED ON. SHE WAS STILL UNDER THE 3 YEAR WARRANTY BUT HAD EXCEEDED THE MILES UNDER THE WARRANTY. THE CONTACT STATED THAT THE DEALERSHIP REPLACED THE TRANSMISSION. SHE CONTACTED THE MANUFACTURER, FILED A COMPLAINT AND WAS GIVEN CASE# 0417400577. THE FAILURE MILEAGE WAS 78830 ,AND THE CURRENT MILEAGE WAS 79000.*AK THE FRONT AND REAR BRAKE LINING AND CIRCUIT BREAKER WERE REPLACED, THE REAR WIPER WAS LOOSE. UPDATED 04/12/07. *JB

Feb 26, 2007

STEERING,SERVICE BRAKES, HYDRAULIC,EQUIPMENT

1 complaint

THIS IS A GENERAL COMPLIANT ABOUT MY 2004 FORD FREESTAR. THE PROBLEMS STARTED ALMOST IMMEDIATELY AFTER DRIVING THE CAR AWAY FROM THE DEALER. 1. I WAS AT A STOP LIGHT AND THE RUBBER COVER FELL OFF OF THE BRAKE PEDAL. 2. THE NEXT THING WAS THE KEYLESS REMOTE WORKED ABOUT 50% OF THE TIME TO OPEN THE PASSENGER DOORS. 3. THEN AFTER ABOUT THE FIRST 500 MILES OF DRIVING, THE STEERING WHEEL OSCILLATED IN MY HANDS WHEN COMING TO A STOP. 4. ALSO WHEN DRIVING THERE WERE SEVERAL ANNOYING SOUNDS. 5 FINALLY, AND THIS IS THE MOST ANNOYING OF ALL, I CAN'T RUN THE HEATER IN THE COLD WEATHER BECAUSE EXCESSIVE HOT AIR COMES FROM THE DEFROST VENTS EVEN THOUGH I HAVE THE CONTROL SET TO 'FLOOR VENTS' ONLY. NOW WHAT HAS THE FORD DEALERS DONE ABOUT THE PROBLEMS? 1. I REPLACED THE RUBBER COVER ON THE BRAKE PEDAL. 2. THE DEALERS REFUSE TO FIX THE KEYLESS REMOTE PROBLEM. THEY CLAIM IT IS WORKING FINE EVEN THOUGH I TOOK IT TO INDEPENDENT ALARM TECH WHO TOLD ME THE 'UNLOCK ALL' RECEIVER NEEDS TO BE REPLACED. 3. THE OSCILLATION OF THE STEERING WHEEL WHILE STOPPING WAS ' FIXED' BY ONE DEALER BY GRINDING DOWN A WARPED BRAKE ROTOR. THIS REPAIR, WHICH I OBJECTED TO FORD NOT REPLACING THE ROTOR WITH A NEW ROTOR, ONLY LASTED A FEW THOUSAND MILES AND THE PROBLEM RECURRED. I TOOK IT TO ANOTHER DEALER WHO REPLACED THE BAD ROTOR. 4. ONE OF THE ANNOYING SOUNDS WAS FIXED BY ONE DEALER BUT NOT ALL OF THE SOUNDS. I TOOK IT TO ANOTHER DEALER AND ALL WERE FIXED. 5. THE DEALERS REFUSE TO FIX THE PROBLEM OF EXCESSIVE HOT AIR COMING FROM THE DEFROST VENT. I HAVE TO DUCT TAPE OVER THE DEFROST VENT TO BE ABLE RUN THE HEATER. THEN I HAVE TO PULL THE DUCT TAPE AWAY IF THE WINDSHIELD FOGS OVER INSIDE THE CAR. IN GENERAL I THINK THE QUALITY OF THIS CAR IS THE WORST THAT I HAVE EVER OWNED AND I HAVE OWNED SEVERAL NEW CARS IN MY ALMOST 70 YEARS OF AGE. *JB

Apr 22, 2006

SUSPENSION,WHEELS,EQUIPMENT

1 complaint

EXPERIENCED A VERY LOUD SQUEALING NOISE THAT APPEARED TO BE COMING FROM THE FRONT WHEELS - THIS USUALLY OCCURRED AT SPEEDS >60 MPH. WHEN THE STEERING WHEEL WAS TURNED SLIGHTLY TO THE RIGHT, THE NOISE WOULD CEASE. WHEN THE WHEELS WERE STRAIGHTENED AGAIN, THE NOISE WOULD CONTINUE. TOOK THE VEHICLE TO THE DEALER WITH NO ISSUES FOUND. I HAD SUGGESTED AT THAT TIME THAT THE PROBLEM APPEARED TO BE FRONT WHEEL BEARING RELATED OR SOMETHING OF THAT NATURE - NO ISSUES FOUND WITH THE VEHICLE AT THAT TIME. THE PROBLEM CONTINUED. TOOK THE VEHICLE BACK 2 MONTHS LATER - REPORTED THAT THIS WAS A KNOWN ISSUE FOR THE BEARINGS TO BE REPLACED (AND SOME OTHER NON-SPECIFIC WORK WITH THE HUBS). THIS IS LISTED IN THE RECALL SECTION FOR THIS VEHICLE AS A KNOWN ISSUE SINCE 2004!! WHY WAS THIS NOT TAKEN CARE OF PREVIOUSLY UNDER A RECALL AND WHY DID THEY NOT SEE THE BULLETIN ON THIS THE FIRST TIME I TOOK THE VEHICLE IN?*JB

Mar 24, 2006

SERVICE BRAKES, HYDRAULIC,AIR BAGS

1 complaint

DT*: THE CONTACT STATED IN APRIL 2005, THE ABS AND AIRBAG LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP. THE CODES WERE RESET AND THE LIGHTS WENT OFF. THEN, WHILE DRIVING 40 MPH ON DRY ROADS, A VEHICLE PULLED OUT IN FRONT OF THE CONTACT. THE BRAKE PEDAL WAS DEPRESSED, BUT THE ABS DID NOT ACTIVATE. UPON IMPACT, THE AIRBAGS DID NOT DEPLOY. THERE WAS A POLICE REPORT TAKEN AT THE SCENE. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP, WHERE IT WAS DEEMED A TOTAL LOSS. THE CONTACT WAS WEARING A SEAT BELT, BUT SUSTAINED A BROKEN ANKLE AND HAND, A DISLOCATED SHOULDER, AND A CONCUSSION. THE VEHICLE WAS NOT INSPECTED TO DETERMINE THE PROBLEM WITH THE AIRBAGS OR ANTILOCK BRAKES.

Mar 06, 2006

Crash: 1

Injuries: 1

STRUCTURE,UNKNOWN OR OTHER

1 complaint

WE JUST PURCHASED A 2004 FORD FREESTAR. I AM 67 AND WENT TO GET OUT OF THE BACK DOOR AND THE DRIVER ACCIDENTALLY PUSHED THE BUTTON TO CLOSE THE DOOR.IT CRUSHED MY LEG, AS THERE IS NO WAY TO STOP THE DOOR. THERE ARE NO SAFETY SWITCHES. EVERYONE IN THE CAR TRIED TO HELP AND THE DOOR WOULD NOT GO BACK. THIS WOULD HAVE KILLED A CHILD OR MY 89 YEAR OLD MOTHER. THERE NEEDS TO BE A RECALL. MY HUSBAND HAS SIZE 14 SHOES AND WHEN HE TRIED TO GET OUT THE SAME DOOR, HIS KNEE ALMOST HIT THE DOOR CLOSING BUTTON...AND HE WAS WATCHING OUT FOR THE PROBLEM.

Jun 30, 2005

Injuries: 1

SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,AIR BAGS

1 complaint

BRAKES SQUEALING,AIR BAG LIGHT COMES ON,ENGINE HSA ALOT OF PINGING HIOWAY SPEED 60 AND UP. *AK

Dec 05, 2004

SERVICE BRAKES, HYDRAULIC,SERVICE BRAKES, AIR

1 complaint

MY LEFT INNER BRAKE PAD FELL APART AND ALMOST CAUSED AN ACCIDENT.. MY LEFT BRAKE WAS LOCKED UP ON INNER SIDE. DEALER PUT NEW PADS AND FIXED ROTOR ON MY 2004 FREESTAR. ALSO EXCESSIVE FRONT BRAKE NOISE AND SQUEAL . *AK

Jul 25, 2004

2004 FORD Freestar Problems & Complaints

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