How many problems does the 2002 FORD Mustang have?

The 2002 FORD Mustang currently has 213 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2002 FORD Mustang?

The most common problems reported for the 2002 FORD Mustang are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2002 FORD Mustang problem data come from?

All problem and complaint data for the 2002 FORD Mustang comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

2002 FORD Mustang Problems

ENGINE AND ENGINE COOLING

33 complaints

I HAVE A 2002 MUSTANG GT BULLITT THAT I BOUGHT IN JULY 2013. SO FAR I HAVE HAD TWO DIFFERENT INCIDENTS WHERE A SPARK PLUG HAS BLOWN THE HEAD. THE MOST RECENT WAS YESTERDAY 11/23/2013. ALL I WAS DOING WAS BACKING OUT OF MY DRIVEWAY AND HEARD A NOISE COME FROM THE SPARK PLUG. TODAY, I CHANGED THE SPARK PLUG AGAIN, AND SO FAR IT IS RUNNING OKAY FOR NOW. BUT A FEW WEEKS AGO, I CHANGED THE SAME SPARK PLUG, THEN IT WORKED FINE, THEN IT WENT OUT AGAIN YESTERDAY. SO, HOPEFULLY IT WON'T HAPPEN AGAIN, BUT IF IT DOES, I WON'T BE SURPRISED. *TR

Nov 24, 2013

THIS IS REGARDING THE INTAKE MANIFOLD ON FORD V8 ENGINES. MY INTAKE MANIFOLD ON MY 2002 FORD MUSTANG V8 CRACKED AND CAUSED ME TO REPLACE THE ENTIRE INTAKE MANIFOLD. WHEN THIS HAPPENED, IT LEAKED COOLANT RAPIDLY. THERE WAS A CLASS ACTION SUIT FILED (IN WHICH FORD WAS HELD LIABLE) IN THE PAST YEARS AND I WAS NEVER NOTIFIED OF THIS LAWSUIT REGARDING THIS ISSUE. FORD HAS SINCE STATED THAT THEY WILL NOT HONOR ANY REPAIRS AFTER MARCH 2006. HOWEVER, THIS IS STILL AN ISSUE AND NEEDS TO BE LOOKED INTO FURTHER. MY MUSTANG ONLY HAS 89K MILES AND THE MANIFOLD CRACKED WITHOUT WARNING, CAUSING A MAJOR REPAIR BILL OF $1,231. FORD SHOULD BE HELD ACCOUNTABLE FOR ANY/ALL REPAIR COSTS FOR AN EXTENDED PERIOD OF TIME REGARDING THIS WEAK ENGINEERING. *TR

Oct 28, 2011

THE FOURTH SPARK PLUG ON MY 2002 FORD MUSTANG GT 4.6L VEHICLE BLEW OUT. THIS RESULTED HEAVY LOSS OF POWER, SHAKING, AND MORE IMPORTANTLY FUEL FUMES TO COME OUT. THE INCIDENT OCCURRED ON AN INTERSTATE AT HIGH-SPEED AND I WAS VERY FORTUNATE TO SAFELY MAKE IT OVER TO THE EMERGENCY LANE. THE COST TO REPAIR THE DAMAGE TO THE CAR IS ESTIMATED AT $2500. THIS IS A VERY COMMON SAFETY ISSUE WITH THE FORD 8-CYLINDER ENGINES FOR WHAT I GATHERED THROUGH INDEPENDENT RESEARCH AFTER THE INCIDENT. THE THREADS ARE TOO THIN AROUND THE SPARK PLUG AND THE HEAT CAUSES THEM TO BLEW OUT - LITERALLY. *TR

Sep 06, 2011

TL*THE CONTACT OWNS A 2002 FORD MUSTANG. THE CONTACT STATED THAT THE INTAKE MANIFOLD LEAKED COOLANT WHILE TRAVELING 30 MPH. THE CONTACT BELIEVED THAT THE LEAK COULD CAUSE AN ENGINE MALFUNCTION AND MAYBE A FIRE. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. ALSO, THE SPARK PLUGS SEPARATED FROM THE CYLINDER HEAD WHILE THE CONTACT WAS DRIVING. THE VEHICLE WAS BEING REPAIRED AT A LOCAL REPAIR SHOP IN REFERENCE TO THE SPARK PLUGS. THE FAILURE MILEAGE WAS 108,000.

Jan 31, 2011

I OWN A 2002 FORD MUSTANG GT WITH A 2-VALVE 4.6L ENGINE WITH ONLY 46K MILES. AROUND 1 APR 10 I STARTED HEARING A DISTINCT TICKING NOISE FROM THE ENGINE. NOT BEING THAT MECHANICALLY INCLINED, I ASSUMED SOME LIFTERS NEEDED ADJUSTING; SO, I BRUSHED THE NOISE OFF. ON 10 APR 10 I WAS DRIVING ON THE INTERSTATE WHEN I HEARD A LOUD BANG AND THEN SOUNDS THAT PATTED LIKE A HARLEY RUNNING OUT OF GAS. MY CHECK ENGINE LIGHT FLASHED SEVERAL TIMES. FORTUNATELY, I WAS ONLY 2 MILES FROM HOME; SO, I SPUTTERED THE REST OF THE WAY. AS I HAVE A DIAGNOSTIC TOOL, I CHECKED THE CODE AND IT READ THE #3 CYLINDER WAS MISS FIRING. I CALLED MY MECHANIC AND HE TOLD ME TO CHANGE THE SPARK PLUGS. ONCE I FIGURED OUT HOW TO GET ALL THAT DONE, I REMOVED THE COIL FROM THE CYLINDER AND IT WAS SHREDDED WITH THE COIL DANGLING. I EXTRACTED THE SPARK PLUG WITH NO RESISTANCE BECAUSE IT WAS JUST SITTING IN THE HOLE. TO MY SURPRISE, IT WAS THE ORIGINAL SPARK PLUG THAT CAME WITH THE CAR. I TRIED TO PUT IN A NEW SPARK PLUG, BUT IT WOULD NOT TIGHTENED AT ALL. I ATTEMPTED SEVERAL TIMES AND EVEN TRIED TO MAKE IT CROSS-THREAD, BUT IT WOULD NOT TAKE. WHEN I TOOK A GOOD LOOK AT THE SPARK PLUG, I SAW WHERE THE BOTTOM THREE THREADS WERE SMASHED FLAT AND THE METAL THAT YOU GAP WAS MASHED AGAINST THE ELECTRIC DIODE. I CALLED BOB MOORE FORD IN OKC AND THE SERVICE WRITER, GERRY, TOLD ME THERE WERE NO RECALLS FOR THAT EVENT. I ASKED HIM WHAT COULD HAVE CAUSED IT AND HE RESPONDED IMPROPERLY TORQUED SPARK PLUGS. WHEN I TOLD HIM IT WAS THE FACTORY PLUG, HE SAID THEN HOT RODDING MUST HAVE CAUSED IT. I TOLD HIM ITS MY WIFE'S CAR AND THE CAR DOESN'T TAKE ANY ABUSE. I ASKED HOW MUCH BOB MOORE CHARGES TO DO A HELICOIL AND HE SAID $500. I LET HIM GO. I ENDED UP TAKING IT TO A MECHANIC SHOP AND GETTING THE CYLINDER RE-THREAD FOR WHOLE LOT LESS AND WHOLE LOT BETTER ATTITUDE. HOPEFULLY, IT HOLDS. *TR

Apr 13, 2010

+ 28 more complaints for this component

AIR BAGS

20 complaints

TEN MINUTES PRIOR TO AIR BAGS DEPLOYING I COMPLAINED TO MY TWO PASSENGERS THAT MY EYES WERE BURNING. I WAS STOPPED IN TRAFFIC, WITH MY FOOT ON BRAKE IN CENTER LANE IN CITY TRAFFIC, WHEN I HEAR A LOUD BANG AND INSTANTLY BOTH AIRBAGS ON DRIVER AND PASSENGER SIDE DEPLOYED. THE NOISE AND FORCE STARTLED ME TAKING MY FOOT OF BRAKE AND ROLLING FORWARD. THE AIR BAGS BLEW BOTH MY PASSENGER AND MY GLASSES INTO THE BACK SEAT OF CAR. THE PASSENGER BAG WAS SMOKING BADLY AND I QUICKLY PUT DOWN BOTH WINDOWS AND I PULLED OFF STREET INTO SHOPPING CENTER PARKING LOT. THE CAR IN FRONT OF ME WHOM I ROLLED INTO PULLED OVER AS WELL. WE CHECKED BOTH THE FRONT OF MY CAR AND REAR BUMPER OF HER CAR AND BECAUSE NO VISIBLE DAMAGE. I TOOK A PICTURE OF HER BUMPER AND LICENSE PLATE TO SHOW NO DAMAGE. MY PASSENGER IN FRONT SEAT WAS BRUISED FROM AIRBAG AS FOR MYSELF AND THE OTHER PASSENGER WE WERE SHAKEN BY THE EXPERIENCE.

Nov 05, 2019

Injuries: 1

WHILE MY DAUGHTER WAS DRIVING ON A IN TOWN ROAD SHE CAME UPON CONSTRUCTION, ALL TRAFFIC WAS STOPPED BECAUSE THE 2 LANES WERE DOWN TO 1. AS SHE WAS WAITING FOR TRAFFIC TO START MOVING HER BOOT GOT CAUGHT UNDER SEAT LEVER (THIGH HIGH BOOTS FLAP GOT CAUGHT) AND IT MADE HER FOOT SLIP FROM BRAKE, SHE THEN BUMPED INTO THE VAN IN FRONT OF HER, LESS THEN 5MPH AND BOTH WHICH THERE WAS NO PASSENGER OR ANYTHING ON HER SEAT AIRBAGS DEPLOYED DESTROYING HER COLUME. ABSOLUTELY NO FRONT END DAMAGE, NO DAMAGE TO OTHER VEHICLE, CAR STILL RUNS AND SEATBELTS STILL WORK. HAVING IT CHECKED FOR MALFUNCTIONS.

Apr 14, 2019

Crash: 1

TL* THE CONTACT OWNS A 2002 FORD MUSTANG. WHILE DRIVING 35 MPH, THE AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. THE STEERING WHEEL AND DASHBOARD WERE DAMAGED DUE TO THE DEPLOYMENT. THE CONTACT TOOK THE VEHICLE TO AN AUTO REPAIR FACILITY WHERE IT WAS DIAGNOSED AS AN AIR BAG FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 115,000.

Mar 07, 2017

DRIVING ON HIGHWAY, RAINING, CRUISE CONTROL ON, LOST CONTROL OF VEHICLE, HIT TREE HEAD ON. AIRBAGS DID NOT DEPLOY. *TR

Dec 16, 2008

Crash: 1

Injuries: 1

I WAS IN A HEAD ON COLLUSION AT ABOUT 65 MILES PER HOUR, MY CAR WAS TOTALED AND THE AIRBAGS DID NOT DEPLOY. *TR

Mar 19, 2008

Crash: 1

Injuries: 1

+ 15 more complaints for this component

POWER TRAIN

18 complaints

VEHICLE TRANSMISSION FAILED AT 75,000- WE HAD TAKEN THE VEHICLE IN 2 SEPARATE OCCASIONS THE FIRST YEAR OF OWNERSHIP CONCERNING THE TRANSMISSION BUT WAS ADVISED NOTHING WRONG. *TR

Nov 13, 2007

BEGINNING OF 2006, I PURCHASED MY USED 2002 FORD EXPLORER. AROUND 70,000 MILES, ABOUT 9 MONTHS LATER, THE ROARING NOISE IN THE REAR WAS UNBEARABLE. I PUT ALL NEW TIRES,I PUT ALL NEW BRAKES THINKING THIS WAS CAUSING THE NOISE. FINALLY I WENT ONLINE TO FIND THE MANY, MANY COMPLAINTS ABOUT THE REAR END NOISE. I CALLED FORD CUSTOMER SERVICE AND THEY SAID THERE WAS NO RECALLS, EVEN THOUGH THERE ARE MANY COMPLAINTS ON THIS ISSUE, BECAUSE IT IS NOT CONSIDERED A SAFETY ISSUE. THEY SUGGESTED I HAVE IT DIAGNOSED AT A FORD DEALERSHIP. ON 10/20/07, I HAD THIS DIAGNOSIS DONE, AND WAS TOLD IT WAS THE REAR AXLE DIFFERENTIAL AND WAS ADVISED NOT TO DRIVE, OR DRIVE AS LITTLE AS POSSIBLE BECAUSE IT COULD CEASE UP WHILE DRIVING, AND CAN BE A SAFTEY ISSUE IF UNIT FAILS. THE COST OF THIS REPAIR, PARTS AND LABOR IS ABOUT $1200. IS FORD WAITING FOR THIS TO CEASE UP, CAUSING INJURIES OR DEATHS BEFORE THEY DEEM IT A SAFTEY ISSUE, AND RECALL THESE VEHICLES FOR REPAIR. I CANNOT AFFORD TO REPAIR MY VEHICLE AT THIS TIME AND NEED MY VEHICLE. *TR

Nov 01, 2007

WHILE ATTEMPTING TO SHIFT FROM REVERSE TO DRIVE, THE GEAR SHIFTER ON THE COLUMN BROKE IN 1/2 WHILE PASSING INTO THE NUETRAL POSITION. BROKEN PIECE IN POSSESSION. TRUCK WAS THEN STUCK IN NUETRAL WITH SHIFTER HANGING BY A WIRE. FOUND 2ND 2002 EXPLORER AT DEALER # 2 WITH GEAR SHIFTER BREAKING IN 1/2. *TR

Oct 23, 2007

I BOUGHT A USED 2002 FORD ESCAPE 2 MONTHS AGO AND IT WAS CARFAXED AND ALL AND NOTHING WAS WRONG. THREE WEEKS AGO THE ENGINE WOULD STALL OUT WHEN I STARTED THE VEHICLE OR WHEN I WAS DRIVING, I THOUGHT IT WAS BAD GAS, SO I FIXED IT. THEN IT HAPPENED AGAIN AND I THOUIGHT IT WAS THE BATTERY, SO I FIXED IT. I WAS FRUSTRATED AND WHEN IT HAPPENED AGAIN ON OCT. 3RD, 2007 IN THE MIDDLE OF A 7 LANE HIGHWAY. I WAS SCARED AND UPSET, AND I ENDED UP TAKING IT IN AGAIN! WE FOUND OUT THAT THERE IS A RECALL ON 2002 FORD ESCAPES WITH 3.0L V6 ENGINES FOR THE PCM ON DECELERATIONS BELOW 40 MPH BECAUSE OF FUEL-AIR MIXTURES BEING SENT TO THE ENGINE. IT WAS ISSUED IN APRIL OF 2004. I CALLED FORD MOTOR COMPANY, MY DEALER THAT I BOUGHT THE VEHICLE FROM, AND ANOTHER DEALER CLOSE TO ME; THEY ALL SAID THAT THERE WERE NO RECALLS ON MY ESCAPE. I LOOKED IT UP MYSELF AND THEY WERE CORRECT, BUT IF THIS RECALL WAS ALREADY FIXED THEN IT WAS OBVIOUSLY NOT FIXED CORRECTLY BECAUSE THE EXACT DEFINIATION OF THE RECALL IS WHAT IS HAPPENING WITH MY ESCAPE. MY COMPLAINT IS THAT I THINK FORD NEEDS TO ACKNOWLEDGE MY EXCEPTION AND KNOW THAT THIS IS NOT BECAUSE THE ENGINE NEEDS TO "RE-PROGRAM" ITSELF FOR A FEW WEEKS. IT IS A RECALL AND I THINK IT NEEDS TO BE FIXED FOR FREE, LIKE IT IS SUPPOSED TO BE. I DON'T LIKE TO BE IN THE MIDDLE OF A 7 LANE HIGHWAY AND LOOSE CONTROL OF MY STEERING AND EVERYTHING WITHIN MY CAR. *JB

Oct 06, 2007

PULLED 2002 FORD EXPLORER INTO COVERED SPACE AT APARTMENT COMPLEX AND PROCEEDED TO PUT THE CAR INTO PARK. WHILE ATTEMPTING TO PUT THE CAR INTO THE PARK THE GEAR SHIFT BROKE OFF FROM THE STEERING COLUMN. I COULD NOT BELIEVE WHAT HAD JUST HAPPENED. EXCESSIVE FORCE WAS NOT USED AND NEVER IN MY WILDEST DREAMS DID I EVER IMAGINE THIS TYPE OF FAILURE ON A CAR. LATER I RESEARCHED THE PROBLEM ON THE INTERNET AND FOUND THAT THIS IS A COMMON PROBLEM WITH THE 2002 FORD EXPLORER. I CAN'T START THE CAR SINCE IT IS NOT IN PARK OR NEUTRAL. HAD TO HAVE THE CAR TOWED AND ACCORDING TO THE INTERNET THE REPLACEMENT PART IS BACK ORDERED UNTIL MID NOVEMBER. SO, FORD IS OK WITH HAVING A PRODUCT ON THE ROAD THAT I CANNOT DRIVE FOR 1.5 MONTHS BECAUSE OF A BAD PART? IT APPEARS THE BAD PART IS MADE OF ALUMINUM WHICH IS SHOCKING. WILL HAVE TO GET A RENTAL FOR THE ENTIRE TIME I AM WITHOUT THE CAR. THIS KIND OF FAILURE IS UNACCEPTABLE AND THERE SHOULD BE A RECALL ON THIS PROBLEM. *TR

Oct 03, 2007

+ 13 more complaints for this component

SEAT BELTS

15 complaints

THE PASSENGER SEAT BELT DOES NOT COME OUT OR RETRACT. IT STUCK IN A HALF WAY OUT POSITION. IT CANNOT BE USED. IT HAS BEEN REPLACE TWICE ONLY TO GO BACK THE EXACT SAME WAY AND IS NOT SAFE TO USE. THE COST IS OVER $400.00 TO FIX IF YOU FIND THE PART. *TR

Jul 18, 2013

PASSENGER SIDE SEAT BELT HAS ALWAYS BEEN SLOW TO RETRACT. NOW IT WILL NOT RELEASE AT ALL. DEALER REFUSES TO FIX OR REPLACE AS A DEFECT. WILL CHARGE OVER $500 TO FIX. THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT, HAS BEEN TAKEN CARE OF, AND HAS NOT BEEN ABUSED AS THE CAR HAS LESS THAN 83K MILES. I THOUGHT SEAT BELTS WERE GUARANTEED FOR THE LIFE A VEHICLE! *TR

Mar 31, 2013

TL* THE CONTACT OWNS A 2002 FORD MUSTANG. THE CONTACT STATED THAT THE PASSENGER SIDE SEAT BELT RETRACTOR WAS JAMMED. THE SEAT BELT WOULD NOT MOVE AND THE CONTACT FELT THAT IT WAS A SAFETY ISSUE THAT THE MANUFACTURER SHOULD REPAIR. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WERE NO KNOWN SIMILAR FAILURES. THE FAILURE MILEAGE WAS 50,000.

Jun 07, 2012

REAR PASSENGER SEATBELT DOES NOT RETRACT; UNUSABLE. *TR

Sep 11, 2011

WE HAVE HAD A 2002 FORD MUSTANG FOR ONE YEAR. THE PASSENGER SEAT BELT WILL NOT FUNCTION PROPERLY. IT WILL NOT COME OUT ALL THE WAY MAKING IT USELESS. I HAD THE DEALERSHIP LOOK AT IT. IT WAS FIXED FOR APPROXIMATELY A WEEK. IT IS NOW UNUSABLE AGAIN. FROM MY SEARCH ON THIS ISSUE THERE SEEMS TO BE A LOT OF COMPLAINTS ABOUT IT. WHY SHOULD I PAY FOR A NEW ASSEMBLY FOR SOMETHING THAT OCCURS FREQUENTLY WITH SIMILAR CARS AND IS NOT BEING TAKEN CARE OF BY FORD. *TR

Apr 09, 2011

+ 10 more complaints for this component

SUSPENSION

13 complaints

2002 FORD WINDSTAR REAR AXLE PROBLEM WE WERE DRIVING ON 78E AND WERE APPROXIMATELY 30 MINUTES BEFORE ALLENTOWN. ALL OF A SUDDEN WE HEARD A CRACK, SMELLED SMOKE, AND HEARD METAL SCRAPING. THE CAR STARTED FISHTAILING AND MY HUSBAND VIRTUALLY HAD NO CONTROL OF THE CAR AS THE WINDSTAR REPEATEDLY CROSSED 2 LANES AND ALMOST HIT THE MIDDLE BARRIER AND THEN FISHTAILED TOWARD THE OTHER SIDE. LUCKILY THERE WERE NO CARS OR TRUCKS IN FRONT OR IN BACK OF US AND WE WERE AT A SLIGHT UPHILL. FINALLY, MY HUSBAND WAS ABLE TO GAIN CONTROL OF THE VAN AND PULL OVER TO THE SMALL SHOULDER WHICH WAS BARELY BIG ENOUGH TO FIT THE VAN. WE CALLED 911 AND AAA. WHILE WE WAITED ON THE SIDE, WE FEARED THAT WE COULD GET HIT IN THE EVENT THAT A TRUCK OR CAR SWERVED TO THE SIDE. WE WERE SHOCKED TO FIND OUT THAT THE REAR AXLE WAS CRACKED AND THE REAR TIRES WERE CAVED IN. MY AUTO DEALER GILBOY IN WHITEHALL OFFERED TO TOW AND REPAIR THE PROBLEM, BUT ONLY AT MY EXPENSE. FORD EXPLAINED TO ME THAT THERE WAS NO COVERAGE FOR THIS SITUATION BECAUSE THE VEHICLE IS OUTSIDE OF WARRANTY AND THERE CURRENTLY IS NO RECALL FOR THIS PROBLEM. BOTH GILBOY AND FORD TOLD ME THEY WERE NOT AWARE OF THIS PROBLEM WITH THE REAR AXLE. I HAD 3 CHILDREN IN THE CAR, 2 OF WHICH WERE MY OWN. THIS WAS THE SCARIEST MOMENT OF MY LIFE AS I FEARED WHAT POTENTIALLY COULD HAPPEN. LUCKILY, SOMEONE FROM ABOVE WAS LOOKING AFTER US BUT I FEAR THE NEXT FORD WINDSTAR OWNER MAY NOT BE SO LUCKY. PLEASE DO NOT WAIT FOR SOMEONE TO GET KILLED BEFORE TAKING ACTION. PLEASE HAVE THE PROBLEM CORRECTED AS SOON AS POSSIBLE AND ALERT ALL FORD WINDSTAR OWNER OF THE SERIOUS POTENTIAL RISK. *TR

Aug 03, 2010

WHILE DRIVING MY 2002 FORD TAURUS I EXPERIENCED THE FAILURE OF BOTH FRONT COIL SPRINGS WHICH CUT OPEN LIKE A CAN OPENER ONE FRONT TIRES AND DAMAGED THE OTHER. I HAD TO HAVE BOTH TIRES AND SPRINGS REPLACED. IF I WAS TRAVELING MORE THAN 15 MPH I FEAR I WOULD NOT BE HERE TODAY.*CN

Jan 01, 2008

ALL FOUR WHEELS BEARINGS ON A 2002 FORD EXPLORER WITH ONLY 70,000 MILES HAD TO BE REPLACED. ONE INCIDENT INCLUDED A WHEEL FALLING OFF DUE TO THE FAILURE OF THESE BEARINGS. *TR

Nov 29, 2007

Injuries: 1

FRONT STRUT SPRING BROKE FOR NO APPARENT REASON. *TR

May 29, 2007

BOTH REAR COIL SPRINGS DEFECTIVE PARTS. FORD WAS WILLING TO HELP ME WITH THIS COST OF THE REPAIR. *AK

Apr 13, 2007

+ 8 more complaints for this component

VEHICLE SPEED CONTROL

12 complaints

FIRST INCIDENT: I WAS APPROACHING MY MAIL BOX TO STOP AND GET MY MAIL OUT, WHILE BRAKING INSTEAD OF STOPPING THE CAR ACCELERATED AND WENT RIGHT PAST MY MAILBOX. I DROVE INTO MY STONE DRIVEWAY, THE CAR CONTINUED TO ACCELERATE RAPIDLY EVEN THOUGH I HAD STOPPED, THE TIRES WERE SPINNING SO FAST THEY MAD RUTS IN MY DRIVEWAY. EVEN SITTING THERE IN PARK, THE RPM NEEDLE WAS RACING UPWARD. NO CHECK ENGINE LIGHTS GO ON. I TURNED THE CAR OFF. NEXT DAY I WENT OUT, AND CAR WAS STILL ACCELERATING WITHOUT ME STEPPING ON THE GAS. SCARED TO DRIVE IT, I HAD IT TOWED TO A SERVICE CENTER. THEY HAD IT FOR A WEEK AND A HALF, NEVER HAPPENED FOR THEM, AND SAID UNLESS IT HAPPENS WHILE THEY HAVE IT, COULD NOT DETERMINE THE CAUSE. (ALTHOUGH THEY DID MENTION A FEW POSSIBILITIES: THROTTLE POSITION SENSOR, LEAKAGE, COMPUTER) AS I WAS TAKING MY CAR TO A FORD DEALERSHIP ON 8/9/13 FOR OTHER SERVICE, I EXPLAINED WHAT HAPPENED AND THEY SAID ALSO UNLESS THE CAR DID IT WHILE IT WAS THERE THEY WOULD NOT BE ABLE TO CHECK IT OUT. SECOND INCIDENT: WHILE DRIVING ON A HIGHWAY, PROBABLY ABOUT 55-60 MPH, THE CAR ON ITS OWN SPED UP, THE RPM NEED SEEMED STUCK AT 3, EVEN THOUGH I WAS BREAKING THE CAR WASN'T SLOWING DOWN; AND JUST LIKE THAT, PROBABLY IN 30 SECONDS, IT RECOVERED AND RAN FINE. I WROTE A LETTER ON 9/6/13 TO FORD MOTOR CO EXPLAINING WHAT IS HAPPENING AND ASKING FOR THEIR HELP IN IDENTIFYING A SOLUTION. I RECEIVED A LETTER BACK FROM FORD MOTOR CO DATED 9/16/13, THEY OFFER NO ASSISTANCE AT ALL. *JS

Sep 25, 2013

1) I NOTICED THAT MY RPMS WERE NOT RETURNING TO NORMAL AND MY VEHICLE WAS UNABLE TO STOP COMPLETELY. 2) I OWN A 2002 FORD EXPLORER XLS 4X4 WITH THE SOHC 4.0 LITER ENGINE. THE THROTTLE CABLE STUCK IN THE OPEN POSITION CAUSING THE ENGINE TO SURGE UNCONTROLLABLY AT APPROXIMATELY 5000 RPMS. I HAD TO TURN OFF MY IGNITION TO AVOID CRASHING THE VEHICLE INTO NEARBY TRAFFIC. OTA HAS RECEIVED REPORTS OF THIS PROBLEM, NHTSA ACTION NUMBER: PE05037, BUT CLOSED THE CASE ON NOVEMBER 2, 2005. THIS IS A SERIOUS DEFECT THAT COULD HAVE RESULTED IN A SERIOUS CRASH. I BELIEVE THAT OTA SHOULD ISSUE A RECALL FOR THIS PROBLEM AS IT DID FOR CAMPAIGN #03V280000. 3) I WILL BE CONTACTING FORD TOMORROW TO RESOLVE THIS PROBLEM. MY VEHICLE IS CURRENTLY NOT SAFE TO DRIVE. *TR

Jan 24, 2008

VEHICLE PARKED IN PARKING LOT AT 9:30P.M. SHERIFF WOKE US UP 2:00 A.M. BANGING ON WINDOWS STATING SUV WAS ON FIRE. 3 OTHER VEHICLES WERE DAMAGED BECAUSE OF FIRE. I AM BLESSED MYSELF AND MY CHILDREN WERE NOT IN SUV AT THAT TIME. ALSO DAMAGED PARKING AREA. *TR

Nov 28, 2007

Fire: 1

DT: CONTACT STATES THE THROTTLE STICKS AT VARIOUS SPEEDS. IT OVERRUNS THE BRAKE; IT DOES NOT THROTTLE DOWN; IT ACCELERATES WHILE BRAKING. HE DOES NOT HAVE TO HAVE FOOT ON THE GAS AT ALL. HE NOTICED THIS HAPPENING A FEW MONTHS AGO AT HIGH SPEEDS OF 60-65 MPH. IT OCCURS MORE OFTEN WHEN THE VEHICLE IS IN A DOWNWARD PITCH. IT HAS OCCURRED ON A BIG HILL AND THE CAR CONTINUED TO SURGE FORWARD WHILE HE WAS BRAKING. AFTER A BRIEF PERIOD IT DOES THROTTLE DOWN. HE HAS NOT TAKEN IT BACK TO THE DEALER. HE HAS NOT YET TALKED TO THE MANUFACTURER. HE IS PLANNING TO TALK TO FORD SHORTLY. THE MANUFACTURER'S NAME, CITY, STATE WAS ALL THAT WAS AVAILABLE. *AK

Jul 14, 2005

WHEN THE BRAKE PEDAL IS BEING PRESSED OR IS COMPLETELY PRESSED TO THE FLOOR, THE CAR ACCELERATES AND LUNGES FORWARD.

Jul 12, 2005

+ 7 more complaints for this component

STRUCTURE

8 complaints

WHILE DRIVING AT 45 MPH THE HOOD SEPARATED AND FLEW OVER THE TOP OF THE CAR. INTO TRAFFIC ALMOST CAUSING A ACCIDENT. THE TOP PANEL FLEW OFF WHILE THE HOOD REMAINED LATCHED TO THE CAR. *TR

Feb 19, 2013

THE FIBERGLASS PIECE ON THE HATCHBACK OF THE VEHICLE IS CONSTANTLY CRACKING AND FALLING OFF WHILE THE VEHICLE IS MOVING. THIS IS A ROAD AND SAFETY HAZARD, AS MY PIECE CAME OFF WHILE DRIVING 55MPH. I AM CONTINUOUSLY SEEING OTHER EXPLORERS OF THE SAME MODEL AND YEAR THAT HAVE THE SAME ISSUE. FORD NEEDS TO TAKE RESPONSIBILITY FOR THEIR DEFECTIVE PRODUCT AND CONDUCT A RECALL. FURTHERMORE, THIS FAULTY PIECE IS OFFERED AT A FORD DEALERSHIP FOR REPLACEMENT AT OVER $300! *TR

Nov 13, 2007

DOOR AJAR LIGHT COMES ON RANDOMLY, TURNING ON INTERIOR LIGHTS AND LOCKING AND UNLOCKING DOORS WHILE DRIVING. IN ADDITION TO BEING DISTRACTING, IT IS PARTICULARLY UNSAFE AT NIGHT TO SUDDENLY HAVE THE INTERIOR LIGHTS COME ON AND UNABLE TO KEEP DOORS LOCKED. FORD SAYS ISSUE IS A DOOR SENSOR, BUT CANNOT TELL WHICH ONE IS BAD. THIS USED TO HAPPEN OCCASIONALLY, NOW IT HAPPENS AT LEAST EVERY OTHER DAY. *TR

Oct 31, 2007

LAST SUMMER I PURCHASED A 2002 MUSTANG CONVERTIBLE. I NOTICED THAT ONE OF THE ROCK CHIPS IN THE HOOD WAS STARTING TO PEEL. I TOOK THE CAR TO A LOCAL DEALERSHIP FOR AN ESTIMATE ON FIXING IT. THE BODY MAN LOOKED UP A TSB AND PRINTED IT OUT FOR ME. IT WAS THE BULLETIN ON SHEET METAL PRIMER. SEEMS THE MFG USED THE SAME PRIMER ON THE COMPOSITE PARTS AND AS A RESULT THE PAINT IS PEELING OFF THE ENTIRE HOOD. I CONTACTED A FORD EXECUTIVE AND WAS TOLD THAT FORD WOULD REPAINT MY HOOD WHEN IT STARTED TO RUST. MY ONLY QUESTION IS........WHEN DO COMPOSITE PARTS RUST? I MIGHT BE FEMALE BUT EVEN I KNOW THAT WHEN MY HOOD RUSTS THAT MEANS THE END OF THE WORLD IS NEAR. ALL I WANT IS FOR FORD TO STAND BEHIND WHAT THEY MAKE AND FIX THE PROBLEM. *JB

Mar 02, 2006

I HAD TAILGATE WINDOW REPLACED DUE TO A "RECALL" WHEN WE PICKED IT UP TODAY, FROM THE DEALERSHIP- FORD OTTAWA IL THE REAR TAILGATE( NEXT TO THE FORD OVAL ) WAS CRACKED 8 INCHS. THE DEALERSHIP SWEARS THAT THIS WAS THERE WHEN WE BROUGHT IN THE TRUCK AND REFUSES TO ADMITT FAULT. T HIS TRUCK HAD NO CRACK BEFORE IT WENT IN FOR THE FIX. *AK

Feb 18, 2005

+ 3 more complaints for this component

ELECTRICAL SYSTEM

8 complaints

TL*THE CONTACT OWNS A 2002 FORD MUSTANG. WHILE DRIVING AT AN UNKNOWN SPEED, THE SPEEDOMETER DISPLAYED THE INCORRECT SPEED. WHEN DRIVING AT A RELATIVELY SLOW SPEED, THE SPEEDOMETER WOULD DISPLAY A RAPID SPEED. HE TOOK HIS VEHICLE TO THE DEALER AND THEY STATED THAT HE NEEDED TO REPLACE THE INSTRUMENT PANEL CLUSTER. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 83,000.

Nov 05, 2007

DT: THE CONSUMERS 2002 FORD MUSTANG WAS PARKED AT A CURB AND TURNED OFF WHEN IT CAUGHT ON FIRE UNDER THE HOOD. THE CAR HAD BEEN SITTING FOR ABOUT 45 MINUTES. THERE WAS NO CRUISE CONTROL USED. ACCORDING TO THE POLICE AND FIRE DEPARTMENT THE FIRE WAS CAUSED BY AN ELECTRICAL SHORT UNDERNEATH THE HOOD OF THE VEHICLE. THERE WERE NO LIGHTS ON THE DASHBOARD THAT INDICATED A PROBLEM. THE VEHICLE WAS FAIRLY NEW AND IN GOOD CONDITION. THE AREA AROUND THE BATTERY AND WIRING WAS BURNT. EVERYTHING UNDER THE HOOD MELTED AND WAS DESTROYED. THE INSIDE OF THE CAR DID NOT LOOK BURNED BECAUSE THE FIRE DEPARTMENT WAS SO QUICK TO RESPOND. THE OWNER USUALLY KEPT THE VEHICLE PARKED IN THE GARAGE OR UNDER HIS PINE TREES. THERE WERE NO INJURIES. *AK *JB

Jul 25, 2005

Fire: 1

THERE WAS A STRONG SMELL COMING OUT OF THE AIR CONDITIONER VENTS IN THE WARM MONTHS. THAT I DESCRIBE AS A URINE ODOR. THE DEALERSHIP INSTALLED A FAN IN THE AIR CONDITIONER THAT COMES ON 15 MINUTES AFTER THE CAR IS TURNED OFF TO DRY OUT THE AIR UNIT.

Apr 28, 2005

THE CAR HAD UNDER 38000 MILES ON IT BUT I HADN'T DRIVEN IT SINCE 4:30 PM BUT AT ABOUT 5 AM WOKE UP TO THE EXPLOSIONS AND THE CAR ENGULFED IN FLAMES. FORD HAS BEEN UNRESPONSIVE TO THIS SAYING THERE IS NO DEFECT, BUT IT IS SIMILAR TO THE EXPEDITIONS EXPLODING IN FLAMES FOR NO REASON THERE WERE NO MODIFICATIONS TO THE CAR OR ANY REASON FOR IT TO CATCH FIRE BY ITSELF THE CAR WAS A TOTAL LOSS AND I DID NOT HAVE INSURANSE TO COVER IT BECAUSE I AM A SINGLE MOM AND WAS TRYING TO SAVE A FEW PENNIES AND HAD NO REASON TO BELIEVE THAT NEW OF A CAR WOULD GO UP IN FLAMES. *AK

Mar 20, 2005

Fire: 1

WHILE DRIVING AT 25MPH VEHICLE STARTED TO SMOKE, PULLED OVER TO CHECK. VEHICLE CAUGHT ON FIRE. VEHICLE WAS TOTALLED.*AK

Jun 05, 2002

+ 3 more complaints for this component

TIRES

7 complaints

LESS THEN 2WEEKS AFTER PURCHASE A CHUNK OF THE TREAD CAME OFF THE TIRE . THE TIRE DID NOT GO FLAT BUT MAINTAINED 35 PSI. *TR

Aug 10, 2011

TL* THE CONTACT OWNS A 2002 FORD MUSTANG WITH FEDERAL SUPER STEELE TIRES, LINE SIZE 245/45 R17. THE CONTACT STATED THAT THE FRONT DRIVER SIDE AND REAR PASSENGER SIDE TIRES SPLIT ALONG THE SIDEWALL. WITHIN 4,000 MILES THE SAME FAILURE OCCURRED ON THE FRONT PASSENGER AND REAR DRIVER SIDE TIRES. THE MANUFACTURER REPLACED THE TIRES EVERY TIME THE FAILURE OCCURRED YET THE CONTACT STATED THAT THE TIRES WERE REPLACED WITH DEFECTIVE TIRES. THE CONTACT WAS CONCERNED BECAUSE THE TIRES FAILED AT LESS THEN 20,000 MILES. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 64,000.

Dec 06, 2010

I HAVE GOODYEAR EAGLE LS TIRES ON MY 2002 FORD MUSTANG THAT KEEP BLOWING OUT ON THE INSIDE AND SHREDDING THE TIRE. IN 3 YEARS I HAVE PURCHASED 4 TIRES AND HAD ANOTHER BLOWOUT LAST NIGHT THAT SHREDS THE INSIDE OF THE TIRE. I HAD JUST HAD THIS TIRE CHECKED ON THE 8TH OF APRIL AND THE TIRE WAS FINE. *TR

Apr 22, 2010

DT*: THE CONTACT STATED THAT THE SPARE TIRE CABLE BRACKET THAT HOLDS UP THE SPARE TIRE FRACTURED AND COMPLETELY DETACHED. THE SPARE TIRE DROPPED FROM THE VEHICLE AND WAS HIT BY ANOTHER VEHICLE. THE DEALER AND THE MANUFACTURE WAS ALERTED BUT THE MANUFACTURER DENIED THE CLAIM.*AK

Jul 11, 2006

Injuries: 1

CONSUMER WAS DRIVING APPROXIMATELY 40 MPH WHEN HEARD A LOUD "POP" NOISE. THE RIGHT REAR TIRE BLEW OUT AT THE SIDEWALL. GOODYEAR EAGLE, LS 225/55R16, DOT- M6T4BMER0902 22,674 MILES ON TIRE, ORIGINAL EQUIPMENT.*AK

Aug 06, 2003

+ 2 more complaints for this component

SERVICE BRAKES, HYDRAULIC

7 complaints

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING ON AN UNPAVED ROAD, THE CONTACT'S HUSBAND STOPPED THE VEHICLE AND APPLIED THE PARKING BRAKE. HE THEN RELEASED THE BRAKE AND APPLIED THE ACCELERATOR PEDAL. HE NOTICED THAT THE BRAKES FELT LOOSE AND THE CONTACT EXITED THE VEHICLE. SHE DISCOVERED A PUDDLE OF BRAKE FLUID UNDERNEATH THE VEHICLE. THE VEHICLE HAS NOT BEEN TAKEN TO THE MECHANIC. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 82,063.

Jul 05, 2007

WHILE ON DRY PAVEMENT AND ENTERING THE HIGHWAY BEHIND TWO VEHICLES CONSUMER'S VEHICLE VEERED OFF THE ROAD, HITTING THE SIDE OF AN EMBANKMENT. VEHICLE CONTINUED AND VEERED ONTO THE OTHER SIDE OF THE RAMP. AFTER VEHICLE WAS INSPECTED REAR ROTOR BROKE ALONG WITH BENDING OF THE REAR AXLE. THE TERMINOLOGY WAS DESCRIBED AS THE MUSTANG WIGGLE OR SHUFFLE. A RECOMMENDATION OF REPLACING TIRES BY USING FALCON BRAND AND WIDEN REAR WHEELS. *AK THIS SEEMS TO BE A PROBLEM WITH THE MUSTANGS SINCE 1982. THEY ARE TO LIGHT IN THE REAR. *BF

May 20, 2005

Crash: 1

WHEN RELEASING THE BRAKE PEDAL, THE FRONT BRAKES MADE A LOUD OF NOISE. *AK *SC *JB

Aug 12, 2004

BRAKING SYSTEM INOPERABLE. *JB

Mar 16, 2004

WHILE PARKED ON AN INCLINE VEHICLE WILL SHAKE AND THE BRAKES WILL NOT HOLD. *AK

Jun 11, 2003

+ 2 more complaints for this component

VISIBILITY

6 complaints

WIPER BLADE ELECTRICAL SYSTEM FAILS. WIPERS FAIL IN INTERMITTENT MODE, FOLLOWED BY COMPLETE FAILURE OF WIPER BLADE FUNCTION. FAILURE HAS RECURRED 5 TIMES AFTER REPAIR WORK. REPAIR WORK INCLUDED REPLACING WIPER MOTOR, REPLACING RELAYS, AND REPLACING ENTIRE RELAY BOX HOUSING. *JB

Jul 25, 2007

1. DRIVER DOOR WINDOW NOT GOING UP OR DOWN ON TRACK 2. TOOK CAR TO DEALER FOR REPAIR 3. DEALER STATES THAT WINDOW ROLLER GUIDE FELL OFF GLASS CAUSING WINDOW TO BIND CAUSED DAMAGE TO WINDOW REGULATOR. 4. DEALER STATES WINDOW AND WINDOW REGULATOR NEED REPLACING. 5. OWNER DECLINED REPAIR. *NM

Nov 29, 2006

THE HEATER CORE FAILED ON MY 2002 FORD MUSTANG CAUSING THE WINDSHIELD TO FOG OVER WITH THE MOISTURE BEING RELEASED. *NM

Sep 06, 2005

WE RECIEVED A RECALL NOTICE ON TWO OF OUR FORD EXPLORERS. IT WAS CONCERNING THE GLASS IN THE LIFT GATE. THE RECALL STATED THAT THE GLASS COULD FALL OUT AND INJURE THE PERSON OPENNING THE WINDOW. WE HAD THE RECALL DONE ON TWO OF OUR VEHICLES. ABOUT 90 DAYS AFTER WE HAD THE VEHICLE REPAIRED THE GLASS DID FALL OUT ON ONE OF OUR DETECTIVES. WE HAD THE WINDOW FIXED AND FORD CHARGED US 1029.67 FOR THE REPAIR. OUR CONCERN IS TWO FOLD. OBVIOUSLY THE ORIGINAL PROBLEM STILL PERSIST AND THE SAFTY ISSUE IS A FACTOR. ALSO WE FEEL THAT FORD SHOULD KNOW THAT THE PROBLEM IS STILL PRESENT AND STAND BEHIND THE REPAIR AND FIGURE OUT ANOTHER FIX. I HAVE GOTTEN NO WHERE WITH FORD LOCALLY OR AT THEIR CUSTOMER RELATIONS CENTER

Jun 09, 2005

THE REAR GLASS OF MY FORD EXPLORER XLT 2002 "EXPLODE" WHEN THE GLASS WAS ATTEMPT TO BE CLOSED. PIECES OF GLASS TRAVELED ABOUT 10 FEET FROM THE ORIGIN. NO ONE WAS INJURED. THE GLASS WAS COMPLETELY BROKEN WITHOUT AN APPARENT REASON. NOW I CAN NOT USE MY CAR DUE TO THE BROKENGLASS. A REPORT WAS FILLED WITH THE LOCAL POLICE IN ORDER TO MAKE A REPORT TO THE CAR INSURER. A NEW GLASS WILL BE BOUGHT AND THE PRICE IS ABOUT $1300 AND THE HALF REAR DOOR NEED TO BE PAINTED AT ABOUT $150 USD.*AK

Jan 30, 2005

+ 1 more complaint for this component

FUEL SYSTEM, GASOLINE

6 complaints

FUEL PUMP HAD TO BE REPLACED AFTER ONLY 6,600 MILES. COMPANY INDICATED NO RECALLS, BUT THIS SEEMS RIDICULOUS FOR SUCH LOW MILES. WARRANTY HAD EXPIRED 6 MONTHS BEFORE. VEHICLE ALWAYS HAD LOW POWER. *JB

Jan 13, 2006

IN MID APRIL 2005, AS I WAS DRIVING MY 2002 FORD EXPLORER HOME (HAD@32,000 MILES), THE CAR JUST DIED WITHIN 2 SECONDS. NO WARNING AT ALL. I LOST ALL POWER, THE STEERING WHEEL TIGHTENED AND THAT WAS IT. FORD TOWED THE CAR (AS IT WAS STILL UNDER WARRANTY) AND SAID THAT THE FUEL PUMP WENT AND THAT CAR SHOULD NOT HAVE EVEN STARTED FOR ME. THANK GOD MY 3 YOUNG CHILDREN WERE NOT IN THE CAR WITH ME AND THAT I WASN"T HIT FROM BEHIND. AFTER THEY "FIXED " THE CAR AND AFTER WE PAID $600 FOR A 30,000 MILE MAINTENANCE, 6 WEEKS LATER THE SAME THING HAPPPENS TO MY HUSBAND. HE'D JUST DRIVING ALONG, THE CAR LOSES POWER WITHIN SECONDS AND COMPLETELY DIES WITHOUT ANY WARNING OR EVEN ANY TIME TO PULL OVER TO THE SIDE OF THE ROAD!!! (THE CAR NOW HAS 33,500 MILES). IT IS CURRENTL STILL AT THE DEALERSHIP BEING "FIXED". EE FEEL LIKE WE'VE ESCAPED SERIOUS ACCIDENTS TWICE NOW, AS WE COULD HAVE SO EASILY BEEN HIT FROM BEHIND BOTH TIMES. NEEDLESS TO SAY, WE WILL NEVER PURCHASE ANOTHER FORD AGAIN.

Jun 08, 2005

Crash: 1

Fire: 1

I HAVE HAD MY MUSTANG IN THE SHOP 7 TIMES TO REPAIR THE CHECK FUEL CAP LIGHT. THE CAR HAS STALLED ON ME SEVERAL TIMES. SENCE THE LAST TIME I HAD IT IN THE SHOP MY CAR GETS REALY BAD GAS MILEAGE. IT HAS RECENTLTY BEEN GIVING ME A HARD TIME SHIFTING. I HAVE A FEAR OF THE CAR STALLING ON THE FREEWAY OR CATCHING FIRE, BEACAUSE OF THE ELETRICAL PROBLEMS IN THE FUEL TANK. *LA

Jul 13, 2004

PROBLEMS WITH FUEL INJECTORS CAUSED VEHICLE FIRE.*MR THE CONSUMER STATED HE WAS SERVICING THE R.V WHEN ALL OF A SUDDEN THERE WAS A SOUND UNDER THE ENGINE COVER AND THE VEHICLE WAS ON FIRE. IT WAS DETERMINED THE FUEL INJECTORS WERE LEAKING. (CHATEAU MOTORHOME ON A FORD CHASSIS) *JB

Oct 01, 2003

Fire: 1

THE VEHICLES FUEL PUMP FAILED AND CAUSED THE ENGINE TO CUT OFF WHILE DRIVING 65 MPH. THE PUMP WAS REPLACED ONCE PRIOR TO THIS INCIDENT. *NLM.

Apr 15, 2003

+ 1 more complaint for this component

ENGINE

4 complaints

BLEW SPARK PLUG OUT.

Nov 04, 2016

WHILE IN DRIVE, WITH THE CAR STOPPED, THE CAR TRIES TO SURGE FORWARD BY ITSELF. YOU HAVE TO BE WEARY THAT YOU KEEP ADDITIONAL PRESSURE ON THE BRAKE OR THE CAR WILL BURST FORWARD.

May 18, 2015

SPARK PLUG BLEW OUT OF HEAD AND THERE'S A KNOCK COMING FROM THE BLOCK. *TR

Nov 07, 2014

THE NUMBER THREE (3) SPARK PLUG BLEW OUT. *TR

Nov 10, 2013

EQUIPMENT

4 complaints

A YEAR AGO, I PURCHASED A 2002 MERCURY COUGAR. IT HAD AN IN-DASH 6 DISC CD PLAYER. ABOUT 3 TIMES A WEEK, THE CDS WOULD GET JAMMED IN THE PLAYER. I GOT RID OF THE COUGAR AND PURCHASED A 2002 FORD MUSTANG TWO DAYS AGO. THERE ARE 6 CDS STUCK IN THE IN-DASH CD PLAYER ON THIS CAR AS WELL. OTHERS I HAVE TALKED TO THAT OWN FORD/MERCURY VEHICLES WITH THE SAME TYPE OF CD PLAYER ARE HAVING THE SAME PROBLEM. *TR

Oct 29, 2007

MY CAR HAS A FACTORY 6 DISC CD CHANGER, AND ONE SLOT, #3, HAS NUMEROUS PROBLEMS LOADING AND UNLOADING CDS, CAUSING THEM TO GET STUCK IN THE HEAD UNIT. ALSO, WHEN LOADED WITH CD'S, THE UNIT WILL RANDOMLY GO INTO SHUFFLE MODE IF PLAYING A CD, OR SCAN AND SAVE MODE IF PLAYING THE RADIO. THIS SEEMS LIKE A VERY POOR PART FOR WHAT IS SUPPOSED TO BE A PREMIUM AUDIO SYSTEM ON A CAR WITH ONLY 40,000 MILES....*JB

Nov 27, 2006

CONSUMER STATES THAT IT TOOK NATIONAL BUS AND SALES THREE MONTHS AFTER THE FIRST DELIVERY TO GET THE WHEELCHAIR FLOOR TIE DOWNS TO PASS INSPECTION, REAR HEATER WAS IN THE WRONG PLACE FOR ONE OF THE VANS AND THE TIE DOWNS WERE OF THE WRONG TYPE, CONSUMER ALSO STATES THAT A NEW TRACK WAS INSTALLED, HOWEVER IT WAS NOT RECESSED. *SLC

Jun 10, 2002

CONSUMER STATES THAT IT TOOK NATIONAL BUS AND SALES THREE MONTHS AFTER THE FIRST DELIVERY TO GET THE WHEELCHAIR FLOOR TIE DOWNS TO PASS INSPECTION, REAR HEATER WAS IN THE WRONG PLACE FOR ONE OF THE VANS AND THE TIE DOWNS WERE OF THE WRONG TYPE, CONSUMER ALSO STATES THAT A NEW TRACK WAS INSTALLED, HOWEVER IT WAS NOT RECESSED. THESE ARE FORD VANS USED TO TRANSPORT ELDERLY AND DISABLED PERSONS. *SLC

Jun 10, 2002

SERVICE BRAKES

3 complaints

On or about 01/28/2023 I purchased a 2002 Ford Mustang GT for a N.J. used car dealer. I was assured by the sales person that the Mustang had been thoroughly inspected and there were no mechanical problems whatsoever. Upon delivery of the Mustang, that had only 68,886 miles, I took the Mustang for a required Virginia Safety Inspection and learned that the front brakes were completely worn out and must be replaced. I had a complete front brake job done, to include: new brake pads, rotors, calipers and hoses. The front brake job cost $637.17. Mula Auto Group 117 E Main St Somerville, NJ 08876 mulaautogroup.com (908) 231-1777 - Main (908) 231-1799 - Fax On Mon, Mar 13, 2023 at 5:19 PM [XXX] wrote: Dear sir: On or about 01/28/2023, I purchased a 2002 Mustang GT from Mulaj Auto. Before I purchased the car from [XXX], he told me there were no mechanical problems whatsoever and the car had been inspected. It took almost three weeks for me to get the Mustang transported from New Jersey to Virginia. After the Mustang arrived on February 13, 2023, I was away for two weeks and did not drive the car until early March. I recently had a Virginia state safety inspection done and the Mustang barely passed inspection because of the badly worn front brakes. Both pads were worn to minimum limits, both rotors were badly grooved and the left caliper was seized. I just had the front brake work done today, for a total of $637.17. Invoice #[XXX] is attached. If I had been told the Mustang needed front brakes, I would not have bought the car. There is no doubt that Mulaj Auto should have advised me of the bad front brakes. Because Mulaj Auto failed to do so, I think you'll agree that Mulaj Auto should compensate me for the front brake job. Your assistance with this matter would be greatly appreciated. Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Mar 31, 2023

TL* THE CONTACT OWNS A 2002 FORD MUSTANG. WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKES FAILED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT STATED THAT THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD AND, AS A RESULT, THE CONTACT REAR ENDED ANOTHER VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN UNDISCLOSED LOCATION. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 70,000.

May 30, 2018

Crash: 1

FORD MOTOR COMPANY DISCONTINUED THE MANUFACTURING PROCESS OF THE ANTI-LOCK PUMP UNIT (ABS PUMP) OF THEIR CLASSIC CAR FORD MUSTANG FOR THE YEARS 1999 TO 2004. IT IS A PART THAT SERVES THE CAR'S SAFETY SYSTEM BEING AN IMPORTANT ELEMENT OF THE BRAKE COMPONENTS. THIS IS AN UNWISE DECISION THAT ENDANGERS THE LIFE OF 1999-2004 MUSTANG OWNERS AND OTHERS ON THE ROAD. ACCORDING TO WWW.WIKIPEDIA.ORG A TOTAL OF 947,667 MUSTANGS WERE SOLD ON THE REFERENCE YEARS, THE MAJORITY IS STILL ON THE ROAD. IT IS UNCLEAR IF THE ABS CONTROL MODULE WAS DISCONTINUED ALSO.

Nov 14, 2015

EXTERIOR LIGHTING

3 complaints

THE HEAD LIGHT LENSES ON MY 2002 GT MUSTANG HAS FADED SO BAD ITS AFFECTING THE LIGHTING YOU CAN BARELY SEE AT NIGHT IT MAKES THE LIGHTS REALLY DIM, LIKE SHINING A LIGHT THROUGH PAPER KIND OF AN IDEA. THIS IS SOMETHING THAT NEEDS LOOKED INTO, THERE ARE SEVERAL MODELS THIS IS AFFECTING. AND I THINK FORD NEEDS TO REPLACE THESE AT THEIR EXPENSE, THERE NEEDS TO BE A RECALL TO DEAL WITH THIS. IT ONLY GET WORSE AS TIME GOES BY, MINE HAVE KEPT GETTING MORE FADED AS TIME GOES BY AND ITS ON THE INSIDE OF THE LENSES SO IT HAS TO BE A PROBLEM IN THEIR PLASTIC THEY MAKE THEM FROM. PLEASE INVESTIGATE THIS AS ITS A VERY IMPORTANT SAFETY ISSUE. *TR

Nov 02, 2008

TL*THE CONTACT OWNS A 2002 FORD MUSTANG. WHILE DRIVING 35 MPH, THE HEADLIGHTS BECAME EXTREMELY FOGGY, RESULTING IN POOR VISIBILITY. FORD CORPORATION WAS UNABLE TO DETERMINE THE CAUSE OF FAILURE. NO REPAIRS WERE MADE. THE CURRENT MILEAGE WAS 65,500 AND FAILURE MILEAGE WAS 60,000. THE CONSUMER STATED THE PLASTIC HEADLIGHT COVER HAS SEVERE OXIDATION AND THE ENTIRE HEADLIGHT ASSEMBLY HAS TO BE REPLACED. UPDATED 12/12/07 *TR

Oct 04, 2007

CARS SHOULD HAVE FRONT REFLECTORS TO AVOID ACCIDENTS LIKE MINE WHERE THE OTHER DRIVER HAS NO LIGHTS ON

Feb 18, 2002

ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

2 complaints

WHILE IDLING MY CAR SUDDENLY HAD CYLINDER #3 MISFIRE AND THE SPARK PLUG BLOW OUT OF THE CYLINDER HEAD.

Dec 26, 2020

I HAD JUST FINISHED FUELING UP MY CAR AND WHEN I GOT IN TO START IT UP I HEARD A POP AND HISSING SOUND.... WHEN I CHECKED IT HAD BLOWN ANOTHER SPARK PLUG AND COIL OUT OF CYLINDER 7.... IT BLEW ONE OUT OF CYLINDER 8 AND I HAD IT FIXED NOW CYLINDER 7 DID IT.... ITS OBVIOUSLY COMMON FOR THE 4.6 MOTOR TO DO THIS AND I DON'T FIND IT RIGHT THAT US OWNERS HAVE TO CONSTANTLY FIX THESE PROBLEMS WHEN ITS FORD'S FAULT FOR MAKING THIS MOTOR. *TR

Mar 08, 2015

FUEL SYSTEM, GASOLINE,EQUIPMENT

2 complaints

THE MOTORCRAFT FUEL FILTER ON MY 2002 FORD MUSTANG CRACKED AT THE SEAM WHERE THE INLET NIPPLE IS ATTACHED TO THE BODY OF THE FILTER. GASOLINE WAS SPRAYING OUT OF THE CRACK AND LEAKING ON THE GROUND. THE WYNN FILTER I PURCHASED TO REPLACE IT WITH USES A ONE PIECE FILTER BODY WHICH IS MUCH SAFER. HAS ANYONE ELSE REPORTED THE FILTERS BREAKING AND LEAKING? *TR

May 18, 2013

STARTED CAR IN PARKING LOT, RUMBLED VIOLENTLY. PUT CAR INTO DRIVE, TURNING OUT OF PARKING LOT CAR DIES AND AM ABLE TO COAST TO THE SIDE OF THE ROAD. FUEL PUMP HAD GONE OUT ON CAR. NEW PUMP DIRECTLY FROM FORD DEALERSHIP WAS PUT INTO CAR. 3 WEEKS LATER I WAS AT A STOP LIGHT, CAR STARTED TO RUMBLE AGAIN, WAS ABLE TO CREEP THROUGH THE INTERSECTION BEFORE CAR DIED IN THE MIDDLE OF A 4 LANE HIGHWAY. FUEL PUMP AND FUEL PUMP FUSE NEEDED TO BE REPLACED.*JB

Aug 13, 2005

WHEELS

2 complaints

WE WERE GOING AROUND A CURVE ABOUT 45 MPH AND HEARD A POP LIKE SOMETHING HARD BROKE. DID NOT KNOW WHAT IT WAS AT THE TIME. WENT TO THE SHOP UP THE ROAD AND PULLED OVER THE PIT AND LOOK UNDER THE CAR, AFTER 10 OR 15 MIN SEEN WHAT LOOKED LIKE A CRACK ON THE BACK OF ONE OF THE FIVE SPOKES ON THE REAR RIM A BUDDY OF OURS SAID COME UP HERE AND LOOK ITS BROKE I COULD PULL FISHING LINE THROUGH IT, WENT UP AND TALKED ABOUT IT. JUST DON'T WANT ANYONE TO GET KILLED IF IT HAPPENS AT THE WRONG TIME. NO MARKS OR ANY REASON IT SHOULD HAVE BROKE. DO I NEED TO LET ANYONE LOOK AT THIS TO SEE IF THERE IS A PROBLEM WITH THEM. THANKS SURPRISED. *TR

Sep 25, 2012

LUGS: NUTS FELL OFF. CONSUMER WAS TOLD BY DEALER THAT HE SHOULD RETORT LUGS: NUTS AFTER SO MANY MILES. BUT NOTHING WAS MENTIONED IN THE DRIVER'S MANUAL.*AK CONSUMER STATED THAT HE FOUND TWO OTHER LUG NUTS FOUND LOOSE. *YH

Jan 08, 2002

SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROL

2 complaints

ABS AND BRAKE LIGHTS HAS CONTINUED TO BE ON AND CRUISE CONTROL HAS STOPPED WORKING. *TR

May 22, 2009

INTERMITTENT PROBLEM IN WHICH ENGINE WILL RACE WHEN APPLYING BRAKES, AND FOOT OFF OF GAS PEDAL. USUALLY OCCURS WHEN STOPPING AT STOP SIGN OR PULLING INTO PARKING PLACE. CAR WILL COME TO ALMOST COMPLETE STOP AND THEN THE ENGINE WILL RACE AND THE CAR WILL LURCH FORWARD, AND BRAKES CANNOT STOP CAR. BRAKE PEDAL WILL GO ALL THE WAY TO THE FLOOR WITHOUT STOPPING VEHICLE. I HAVE HAD TO SHIFT INTO NEUTRAL OR PARK TO STOP THE VEHICLE. NEEDLESS TO SAY THIS IS A VERY UNSAFE CONDITION.AR IS AT FORD DEALER PRESENTLY.*AK

Dec 03, 2003

STRUCTURE,UNKNOWN OR OTHER

2 complaints

THE REAR WINDOW GOT BROKEN AND WHEN TO BE REPLACED WAS TOLD THE ROOF HAS A MANUFACTURED DEFAULT. FORD IS NOT WANTING TO FIX IT AND ARE PASSING ME AROUND TO DIFFERENT PEOPLE, BECAUSE NO ONE WANTS TO TAKE RESPONSABILIY FOR IT, MY WARRENTY, IS OUT BY ONE MONTH AND SO THEY SAY TO BAD FOR YOU. I CAN NOT GET NEW REAR WINDOW , BECAUSE WINDOW MAN SAYS IT WILL NOT BE PROPERLY INSTALLED,OVER THE RIDGES IN THE METAL, AND MAY NOT SEAL AND COME LOOSE. (NOTHING HAS BEEN DONE TO FIX IT, I AM WAITING ON A CALL FROM FORD FOR THREE DAYS.)

Jul 15, 2005

COMPLAINT REGARDING THE HASSLES THE CONSUMER EXPERIENCED WHILE TRYING TO PURCHASE A FORD MUSTANG. *PH DAMAGED HOOD, PAINT CHIPS ON THE VEHICLE AND DIFFICULTY GETTING THE 115 POINT INSPECTION FOR THE VEHICLE. GLOVE COMPARTMENT WAS MISSING. *PH

Apr 28, 2004

UNKNOWN OR OTHER

2 complaints

SCHEDULED JUNE 2ND 2003 REPAIR. FORD IS TRYING TO SELL ME AN EXTENDED SERVICE PLAN IN WHICH IT WILL COVER A RENTAL CAR DURING THE REPAIR. EVEN THOUGH THE REPAIR FALLS WELL WITHIN THE FACTORY WARRANTY. THE REPAIR WILL TAKE 3 DAYS TO COMPLETE.

Jan 15, 2004

I WAS ALMOST KILLED YESTERDAY (2-12-03) AS I DROVE MY 2002 FORD MUSTANG IN BUSY TRAFFIC. SUDDENLY THE CAR LOST ALL POWER STEERING AND POWER BRAKES. I PRACTICALLY WRENCHED MY BACK AS I FORCIBLY STEERED THE CAR AND USED THE EMERGENCY BRAKE TO PULL SAFELY TO THE CURB. FORD ROADSIDE SERVICE ARRIVED AND DISCOVERED THE SERPENTINE BELT HAD COMPLETELY COME OFF AND WAS DRAGGING ON THE GROUND. GALPIN FORD DEALERSHIP REPLACED THE BELT BUT SAID NOTHING ABOUT POSSIBLE DEFECTS TO THE BELT OR THE CAR. I AM AFRAID TO DRIVE THE CAR - WHAT HAPPENS IF THE BELT COMES OFF WHEN I AM ON THE FREEWAY?

Feb 13, 2003

VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,ENGINE

1 complaint

No

Oct 28, 2021

FUEL/PROPULSION SYSTEM

1 complaint

THE FUEL PUMP IN MY 2002 3.8L MUSTANG STOPPED WORKING. WHEN I LOWERED THE GAS TANK TO REPLACE IT, I FOUND THAT THE PLASTIC PART THE FUEL PUMP/SENDING UNIT SETS DOWN INTO IS OFFSET FROM THE HOLE AND THE FUEL PUMP/SENDING UNIT CAN NOT BE REMOVED WITHOUT BREAKING THE PART THAT IT SETS DOWN INTO. SO NOT ONLY DO I HAVE TO REPLACE THE PUMP, I HAVE TO BUY AN ENTIRE GAS TANK SINCE THAT PART COMES PRE-INSTALLED

Mar 31, 2021

SEAT BELTS,STRUCTURE,WHEELS

1 complaint

I RECENTLY WAS TRAVELING ON THE INTERSTATE LATE AFTER WORK ON INTERSTATE 10 AT 60 MPH WHEN I WAS STRUCK FROM BEHIND AT A HIGH RATE OF SPEED WHICH CAUSED THE CAR TO SPIN OUT OF CONTROL , HIT A GUARD RAIL AND THROWN INTO ONTO ONCOMING TRAFFIC. AS STATED IN POLICE REPORT. BOTH FRONT AND REAR OF THE CAR SUSTAINED SEVERE DAMAGE HOWEVER NONE OF THE AIRBAGS DEPLOYED CAUSING FACIAL TRAUMA SEATBELTS FAILED, AS IT DID NOT HOLD MY 100 LB BODY IN PLACE.CAUSING INJURY. FROM BEING THROWN ALL OVER THE CAR CAUSING LOSS OF CONCIOUSNOUS. BACK DRIVER SIDE WHEEL AND HUB WAS TORN OFF FROM IMPACT AND AXLE WAS BROKE. CAR HAD 96 K MILES AND WELL MAINTAINED.AND CARED FOR. HOWEVER THIS CAR HAS FAULTY AIRBAGS, SEATBELTS, AMONG OTHER ISSUES THAT CA RESULT IN A HUMAN LIFE!

Jan 09, 2018

Crash: 1

Injuries: 2

ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

THE ABS ELECTRONIC STABILITY CONTROL WARNING LIGHT HAS COME ON. IT CANNOT BE TURNED OFF. THERE HAS BEEN NO PROBLEM WITH BRAKING OR ANY ACCIDENT SINCE THIS OCCURRED ABOUT JUNE 2016. I WOULD LIKE TO HAVE THIS REPAIRED BY FORD, SINCE THIS COULD BE A HIGHLY DANGEROUS SITUATION.

Jul 19, 2016

EXTERIOR LIGHTING,STRUCTURE,SEATS

1 complaint

HEADLIGHT

Apr 02, 2016

ELECTRICAL SYSTEM,SEAT BELTS

1 complaint

I HAVE REPLACED DRIVER SIDE AND PASSENGER SIDE SEAT BELTS 2 TIME AND THEY NEED IT AGAIN THEY STOP RETRACTING. MY DRIVER SIDE WINDOW WILL NOT WORK IT THE SUN SHINES ON THAT SIDE OF CAR. HEADLIGHTS HAD TO BE REPLACED BECAUSE THEY WERE SO FOGGY YOU COULDN'T SEE WHEN LIGHTS WERE ON. *TR

Nov 24, 2014

AIR BAGS,SEAT BELTS,SERVICE BRAKES

1 complaint

THERE WAS A VEHICLE IN FRONT OF ME. BOTH VEHICLES WERE TRAVELING AT THE SAME SPEED. THE CAR IN FRONT OF ME ANCHORED THE BRAKES. I WAS 3 CAR LENGTH BEHIND. TH ABS FAILED AND DID NOT ALLOW THE BRAKES TO RESUME. WE HIT THE BACK END OF THE CAR IN FRONT AT 35MPH. THE PASSENGER SEATBELT BROKE ENDING MY FIANCE HEAD INTO THE WINDSHIELD. THE AIRBAGS DID NOT DEPLOY CAR WAS TOTALED AND THE TOYOTA DID NOT HAVE A SCRATCH: MYSELF AND MY GIRL ARE BOTH INJURED. I PURCHASED THIS CAR 5/14. I BELIEVE THERE MAY NOT BE AIRBAGS AND I ALSO THINK THIS CAR ESCAPED HAVING TO HAVE A SALVAGE TITLE. WE ARE UPSET TO SAY THE LEAST. AS IT IS ONE THING BUT TO PUT A CONSUMERS LIFE AT RISK IS ANOTHER. THIS IS THE SECOND CAR FROM THIS DEALER SINCE MARCH 2014 THAT WE HAD BEEN GIVEN A DEATH TRAP. *TR

Nov 14, 2014

Crash: 1

Injuries: 2

STRUCTURE,ENGINE

1 complaint

MY WIFE WAS PULLING IN TO THE DRIVE WAY ON HER WAY FROM DOING SOME ERRANDS A DRIVE OF LESS THAN 5 MILES AND ITS A RURAL ROAD WHERE YOU CANT DRIVE MORE THAN 30 MILES AN HOUR WHEN SHE SMELT LIKE SOMETHING WAS BURNING. SHE CHECKED THE GAUGES AND EVERYTHING SEEMED FINE AND THEN SAW SMOKE COMING OFF THE HOOD. SHE ONLY HAD TIME TO PARK THE CAR AND GET OFF AS THE WHOLE ENGINE BAY GOT ENGULFED IN FLAMES.THE FIRE FIGHTERS ARRIVED AND WERE ABLE TO CONTROL THE FIRE FROM SPREADING BUT THE FRONT HALF OF THE CAR WAS TOTALLY DESTROYED. *TR

Jul 11, 2014

Fire: 1

FUEL SYSTEM, GASOLINE,POWER TRAIN,ENGINE

1 complaint

1 - ENGINE MAKES HORRIBLE SOUND IN COLD WEATHER. ALSO APPEARS TO BE ISSUE WITH ELECTRICAL WIRING HARNESS WHICH CAUSED A FIRE. VERY BAD GAS MILEAGE - BIG CHANGE IN DECREASED MPG. HAVE ISSUES WHEN TRYING TO FILL UP GAS TANK WHERE FUEL GUN FILLER WONT ALLOW ME TO FUEL AS THE GAS PUMP AT MOST GAS STATIONS WILL IMMEDIATELY STOP AND KICK OUT THE FUELLER GUN AND SPIT GAS OUT OF MY TANK AND SPILL ON MY CAR. THERE IS ALSO OIL ON MY SPARK PLUGS AND PORTS. 2 -POWERTRAIN - POOR STABILITY IN DRIVING AND SQUEAKY NOISES COMING FROM REAREND. I BOUGHT THIS CAR BRAND NEW AND WENT THROUGH FOUR AUTOMATIC TRANSMISSIONS, FIRST TIME AT 800 MILES ON THE ODOMETER ONLY. FORD REPLACED ALL DEFECTIVE TRANSMISSIONS WHILE CAR WAS UNDER WARRANTY. PRESENTLY I AM RE-EXPERIENCING THE SAME EXACT TRANSMISSION PROBLEMS. ALL DEFECTIVE TRANSMISSIONS HAD PROBLEMS WITH THE SECOND AND THIRD GEAR TO FINAL INOPERABILITY CAUSING THE CAR TO STOP DEAD WHILE DRIVING. IT CAUSED AN ACCIDENT. *TR

Mar 12, 2014

Crash: 1

Fire: 1

TRACTION CONTROL SYSTEM

1 complaint

THE ABS LIGHT ALWAYS GOES ON AFTER 15-29 MILES OF DRIVING, WHICH WAS VERIFIED BY GOODYEAR DEALER. THEY RECOMMENDED ME TO GO TO THE FORD DEALER BECAUSE THEY DON'T HAVE NECESSARY EQUIPMENT TO DIAGNOSE THE PROBLEM. SO I CAME TO THE QUICK LANE AT 11200 JAMES SWART CIRCLE, FAIRFAX, VA. THEY CALLED ME BACK IN 2 HOURS AND SAID THAT EVERYTHING IS FINE WITH MY CAR AND COMPLETELY IGNORED A WRITTEN STATEMENT FROM GOODYEAR THAT THE ABS LIGHT CAME ON AFTER 12 MILES OF DRIVING. THEN THEY TOLD ME THAT THEY WILL KEEP CHECKING, 2 DAYS PAST, NOBODY BOTHERED TO CALL ME. I THINK IT'S A NICE DENIAL STRATEGY: THEY FAIL TO DETECT WHAT IS WRONG AND THEREFORE THEY ARE NOT RESPONSIBLE FOR A PROBLEM AND DON'T HAVE TO FIX IT. OBVIOUSLY IT'S NOT CONCERN OF THEIRS THAT MY MUSTANG OR EVERY MUSTANG I'VE DRIVEN ENGAGES TRACTION CONTROL EVERY TIME I HAVE TO TURN UP TO A LITTLE HILL ON A WET ROAD.... I DON'T EVEN HAVE TO MENTION SLIPPERY CONDITIONS DURING WINTER SEASON. THAT'S WHY I ALWAYS APPRECIATED THIS FEATURE, BUT NOW IT'S TURNING ITSELF OFF AND WON'T COME BACK ON UNTIL THE ENGINE IS OFF FOR A WHILE. I'VE READ MULTIPLE PEOPLE COMPLAINING ABOUT THIS, BUT FORD CONVENIENTLY DOESN'T CARE ABOUT ANY OF THIS... THIS IS YOUR CAR AND YOU ARE STUCK WITH IT... I TAKE IT AS FORD MOTOR COMPANY COMPLETE FAILURE TO PROVIDE DRIVERS' SAFETY. DO I HAVE TO WAIT FOR AN INCIDENT TO HAPPEN OR SOME PREVENTIVE MEASURES CAN BE TAKEN? *TR

Oct 18, 2009

FUEL SYSTEM, GASOLINE,SEAT BELTS

1 complaint

PASSENGER SEAT BELT NOT WORKING PROPERLY. THE SEAT BELT DOES NOT TIGHTEN UP WHEN BUCKLED OR RETRACT. SECOND PROBLEM. GASOLINE TANK HAS A BROKEN GASKET/SEAL THAT GOES FROM THE FILLER NECK TO THE GAS TANK. GAS TANK IS LEAKING GAS WHILE PARKED OR DRIVING. *TR

Jun 16, 2009

SUSPENSION,POWER TRAIN

1 complaint

WAS PULLED OVER BY POLICE WHEN ACCELERATOR STUCK, HE THOUGHT I WAS LYING SO I CONTACTED D.A. AND TICKET REDUCED TO BAD MUFFLER....RIGHT! TOOK AUTO TO DEALERSHIP AND WERE UNABLE TO DUPLICATE PROBLEM. CAR ALSO SHAKES BADLY AT SPEEDS ABOVE 45MPH, ALL THE TIME. PRIVATE GARAGE STATED PROBLEM NOT WITH SUSPENSION. *TR

Jun 05, 2009

ELECTRICAL SYSTEM,VISIBILITY,LATCHES/LOCKS/LINKAGES,EQUIPMENT

1 complaint

I HAVE SEVERAL ISSUES, BOTH BACK DOOR WINDOWS HAVE FALLEN OFF TRACK AND WON'T STAY UP. THIS HAPPENED IN SEPTEMBER OF 07 AND A FEW MONTHS LATER THE SECOND REAR WINDOW DID THE SAME. I HAVE TO USE CLEAR PACKAGING TAPE TO HOLD THEM UP. THE KEY TO THE IGNITION WILL NOT TURN UNLESS I USE SOMETHING WITH A HARD END AND TAP IT SEVERAL TIMES. WHEN THE IGNITION PROBLEM FIRST HAPPENED IN SEPTEMBER OF 2006 I CALLED FORD ROAD SIDE SERVICE AND THEY RECOMMENDED TAPPING THE KEY SEVERAL TIMES AND SAID THEY HAD A GROWING COMPLAINT OF THIS. MY TRUNK LOCK LATCH OFTEN GETS STUCK TOO. JAN OF 2003 THE RADIO SHORTS IN AND OUT, I NEVER KNOW IF IT'S GOING TO STAY ON. LASTLY THE PASSENGER REAR DOOR LOOK DOESN'T LATCH, I THINK THIS HAPPENED IN LATE 2003 OR EARLY 2004. *TR

Jul 23, 2008

FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM

1 complaint

ON MARCH 21, 2007, MY MUSTANG CAUGHT FIRE IN THE DRIVEWAY OF MY MOTHER'S HOME IN NEW BRIGHTEN, PA 15066 WHERE I THEN LIVED. IT WAS PARKED AT ABOUT 7PM AFTER DRIVING INTO NEW BRIGHTEN AND BACK, ABOUT 5 MILES EACH WAY. AT ABOUT 2AM THAT NIGHT WE WERE AWAKENED BY THE CAR HORN AND THE GLOW OF THE CAR ENGULFED IN FLAMES. A FIRE INSPECTION RESULT WAS UNDETERMINED. *TR

Feb 18, 2008

Fire: 1

STEERING

1 complaint

I PUT MY KEY IN, TURNED IT ON AND WENT TO SHIFT IN TO DRIVE AND THE SHIFTER CAME RIGHT OUT OF THE STEERING COLUMN. THE VEHICLE WAS IN BETWEEN GEARS.*CN

Jan 02, 2008

SUSPENSION,AIR BAGS

1 complaint

I AM AN OWNER OF A 2002 FORD EXPLORER 2WD. AT THE BEGINNING OF OCTOBER THE VEHICLE STARTING MAKING A HORRIBLE NOISE. THE LOUD NOISE WAS COMING FROM THE REAR PASSENGER WHEEL. COME TO FIND OUT, THIS IS A MAJOR WHEEL BEARING ISSUE. I HAVE RECENTLY GOTTEN ONLINE AND DISCOVERED HOW MANY OTHER PEOPLE ARE ALSO HAVING THE SAME ISSUE. WHAT CAN WE DO TO GET THE FORD COMPANY TO BE HELD RESPONSIBLE FOR THIS VERY DANGEROUS DEFECT IN THEIR PRODUCT THAT YOU ARE SUPPOSED TO TRUST NOT ONLY YOUR LIFE BUT THE LIVES OF ALL YOUR PASSENGERS. HOW CAN COMPANIES CONTINUE TO SELL THEIR UNSAFE VEHICLES TO THE PUBLIC. IT IS ENOUGH TO HAVE TO WORRY ABOUT GETTING MY 1 YEAR OLD TO AND FROM HER NANA'S WITHOUT HAVING TO WORRY ABOUT GETTING HIT BY SOMEONE, BUT TO WORRY THAT ANY MOMENT YOUR VEHICLE CAN CAUSE A MAJOR ACCIDENT WITHOUT YOU EVEN BEING AT FAULT BECAUSE OF FAULTY PARTS. PLEASE, CAN SOMEONE WITH ANY KIND OF DECENCY DO SOMETHING TO GET THIS COMPANY TO RECALL EVERY VEHICLE WITH FAULTY PARTS. COMMON SENSE WOULD SAY IT'S THE RIGHT THING TO DO. *TR

Oct 29, 2007

INTERIOR LIGHTING

1 complaint

THE DOME LIGHT ON THE 2002 FORD ESCAPE 3.0L CAUSED BURNING ON THE SUNROOF SLIDING COVER WHEN THE COVER WAS OPENED. THIS HAS THE POTENTIAL TO STARTING A FIRE, ALTHOUGH NOW THEREWAS ONLY A SLOW BURN. *AK

Jun 20, 2007

Fire: 1

SUSPENSION,TIRES

1 complaint

I PURCHASED A 2002 FORD TAURUS SES ON JULY 31,2005. HOWEVER I HAVE BEEN EXPERIENCING A LOUD SOUND WHEN DRIVING LIKE THE WHEEL IS WOBBLING, AND THIS CAUSES THE CAR TO DRIFT SUDDENLY ALMOST CAUSING A ACCIDENT. I'VE BEEN ALSO EXPERIENCING A BURNING SMELL COMING FROM THE VENTS IN THE VEHICLES WHEN THE HEAT WAS NOT IN USE. *JB

Aug 24, 2006

VISIBILITY,SEAT BELTS

1 complaint

DT*: THE CONTACT STATED THE FRONT PASSENGER SIDE SEATBELT WEBBING DID NOT RELEASE MORE THAN 3 INCHES. THE VEHICLE WAS PARKED WHEN THE SEATBELT BECAME UNUSABLE. THE VEHICLE HAS NOT BEEN INSPECTED CONCERNING THE SEATBELT. ADDITIONALLY, WHILE DRIVING 30MPH THE WINDSHIELD WIPERS WOULD NOT MOVE SMOOTHLY ACROSS THE WINDSHIELD. THE WIPERS MADE A THUMPING SOUND WHEN IN USE. THE WIPER BLADE ASSEMBLY WAS REPLACED PREVIOUSLY BY THE DEALERSHIP DURING A ROUTINE INSPECTION. THE DEALERSHIP DETERMINED THE WIPERS WERE THE CORRECT TYPE FOR THE VEHICLE. IT IS ALSO DIFFICULT TO SEE THROUGH THE FRONT WINDSHIELD WHEN IT IS RAINING. UPON INSPECTION THE DEALERSHIP DID NOT DETERMINE THERE WAS A PROBLEM WITH THE WINDSHIELD FOR VISIBILITY.

Feb 08, 2006

STEERING,AIR BAGS

1 complaint

DT: THE CONTACT'S DAUGHTER LOST TOTAL CONTROL OF THE VEHICLE. THE ROADS WERE DRY AND SHE WAS DRIVING 40-50 MPH. THE VEHICLE STARTED TO SPIN AND HIT A GUARD RAIL. UPON IMPACT, THE AIRBAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO THE FORD DEALERSHIP. SHE WAS UNAWARE IF ANYTHING WAS DONE. THE VEHICLE WAS TAKEN TO AN AUTO BODY SHOP. THE TOW TRUCK DRIVER STATED, AT THE SCENE, IT WAS A PROBLEM WITH THE STEERING COLUMN. THE VEHICLE WAS TOTALED. SHE WAS UNSURE IF A POLICE REPORT WAS TAKEN. *AK

Oct 31, 2005

Crash: 1

ENGINE AND ENGINE COOLING,POWER TRAIN,ELECTRICAL SYSTEM

1 complaint

I WAS DRIVING AND ALL OF SUDDEN THE CAR LOST ALL POWER WHICH I COULD NOT TURN OR BRAKE AND I ALMOST HIT THE PILLAR OF A BRIDGE. TOOK IT TO FORD AND SAID THEY DID NOT FIND ANY PROBLEMS. THE TRANSMISSION HAS BEEN REBUILT BECAUSE OF GRINDING IN TRANSMISSION. IT WAS BUILT 10,000 MILES AGO, IT STARTED DOING IT AGAIN. ALSO I HAVE TALKED TO OTHER MUSTANG OWNERS HAVING THE SAME PROBLEM WHERE THE CAMSHAFT POSITION SENSOR CODES ARE BEING THROWN FROM THE COMPUTER. NOBODY HAS FIGURED IT OUT YET. I TOOK THE CAR TO FORD, THEY TOLD ME THEY COULDN'T FIND WHAT WAS WRONG WITH THE CAR...THEY WOULD HAVE TO TAKE IT APART. DIDN'T DO THAT BECAUSE I COULDN'T AFFORD IT. I DON'T UNDERSTAND, THE CAR ONLY HAD 49,000 MILES ON IT, I EXPECT THE CAR NOT TO GIVE ME THIS MUCH TROUBLE. *JB

Mar 03, 2005

AIR BAGS,STRUCTURE

1 complaint

I WAS DRIVING THROUGH A CONSTRUCTION SITE. THE VEHICLE WAS STOPPED AT A RED LIGHT ABOUT THE 4TH OR 5TH CAR BACK. I DROVE FORWARD AND AS I WAS COMING THROUGH THE INTERSECTION WHERE THE WAS A CHANGE IN ROAD HEIGHT OF ABOUT 4 TO 5 INCHES. MY ENGINE CROSS MEMBER BOTTOMED OUT ON THE ROAD AND CAUSED MY AIRBAGS TO DEPLOY. I WAS NOT TRAVELING VERY FAST, AT THE MOST 15 MPH. NO OTHER DAMAGE TO THE VEHICLE OCCURRED EITHER. *JB

Feb 04, 2005

POWER TRAIN,EQUIPMENT

1 complaint

WHILE DRIVING, CLUTCH AND BRAKE PRESSED CAR COMPLETELY SHUT DOWN WHILE APPROACHING TRAFFIC, LEAVING THE CONSUMER WITH NO STEERING OR BRAKE POWER TO HANDLE THE CAR. CAR IMPACTED SUV. VEHICLE TOWED TO FORD DEALER.*AK

Oct 19, 2004

Crash: 1

Injuries: 1

SUSPENSION,SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,VISIBILITY,VEHICLE SPEED CONTROL

1 complaint

WHILE DRIVING 40 MPH AND WHEN BRAKES WERE DEPRESSED THE VEHICLE PULLED FROM SIDE TO SIDE. *AK THERE WAS A CLUNK AFTER THE BRAKES WERE RELEASED, THE FRONT TIRES RUBBED ON THE FRAME WHEN TURNING, THREE BELTS WERE INSTALLED WITHIN 6000, THE VEHICLE SMELLED LIKE OIL, EVEN WITH THE A/C ON. THE MOTOR RATTLED BEFORE THE GEARS WERE SHIFTED, WITH THE A/C ON THE MOTOR WOULD SURGE UP AND DOWN TO THE POINT WHERE THE VEHICLE WOULD PULL. AFTER THE CONSUMER WOULD TAKE HIS FOOT OFF OF THE GAS THERE WOULD BE A SLIGHT ACCELERATION, THE VEHICLE WOULD HESITATE AND LUNGE FORWARD. THE VEHICLE WAS SOMETIMES HARD TO START AND MUST BE CRANKED SEVERAL TIMES. THERE WAS A RATTLE IN THE REAR OF THE REAR OF THE VEHICLE AS IF SOMETHING WAS LOOSE MOVING BACK AND FORTH. POOR ALIGNMENT HAD WORN THE TIRES ON THE OUTSIDE EDGE. THE BOLT FROM THE VEHICLE WAS FOUND IN THE DRIVEWAY, AND THE REAR WINDOW HAD AN AIR LEAK. *SC *JB

Jul 19, 2004

AIR BAGS,SEAT BELTS

1 complaint

WHILE DRIVING NORTH AT 45 MPH A VEHICLE TRAVELING SOUTH HIT CONSUMER'S VEHICLE HEAD ON. FRONT AIR BAGS DID NOT DEPLOY, AND DRIVER'S SEAT BELT DID NOT LOCK. DRIVER'S HEAD HIT THE STEERING WHEEL. DRIVER WAS TRANSPORTED TO THE EMERGENCY ROOM FOR TREATMENT OF NECK PAIN AND INJURIES TO THE LEGS. *AK

Feb 23, 2004

Crash: 1

Injuries: 1

POWER TRAIN,EXTERIOR LIGHTING,VISIBILITY,STRUCTURE,VEHICLE SPEED CONTROL

1 complaint

CONSUMER STATED VEHICLE THE VEHICLE ACCELERATED WITHOUT WARNING. DEALER NOTIFIED. *AK. THE CONSUMER STATED THERE WAS ALOUD NOISE WHEN THE VEHICLE WAS PLACED IN ANY GEAR AND THEN THE VEHICLE JERKED. THE CONSUMER ALSO BELIEVED THE SPEEDOMETER WAS NOT WORKING CORRECTLY. THE REAR VIEW MIRROR WAS LOOSE, THE TAIL LIGHT LENS HAD CONDENSATION, THE WINDOW SEAL TRIM CAME OFF AND THE WINDOWS MADE UP WHEN UP OR DOWN. *JB *NLM

Aug 15, 2003

SUSPENSION,ENGINE AND ENGINE COOLING

1 complaint

THE VEHICLE SHOOK AND VIBRATED WHILE DRIVING WHICH ALMOST CAUSED AN ACCIDENT. THE VEHICLE ALSO STALLED SEVERAL TIMES WHILE DRIVING. THE DEALERSHIP REPLACED THE ENGINE WITH A RE-MANUFACTURED ONE. *AK *CB *NLM

Jul 03, 2003

ENGINE AND ENGINE COOLING,TIRES

1 complaint

THE VEHICLE STALLED WHILE DRIVING. WHEN THE CONSUMER ATTEMPTED TO RESTART THE VEHICLE IT STALLED AGAIN AND SOMETIMES DOES NOT START AT ALL. *NLM THE CONTROL VALVE WAS CHANGED WITH NO CODES SHOWING IN THE SYSTEM. BEFORE, THE MECAHNIC STATED THAT THE PROBLEM WAS DUE TO THE WEATHER AND THE GAS. THE RIGHT REAR TIRE HAD A BUBBLE IN THE SIDEWALL AND WAS REPLACED. SCC

Apr 17, 2003

FUEL SYSTEM, GASOLINE,SERVICE BRAKES, ELECTRIC

1 complaint

OWNER DESCRIBES FAILURE AS INTERMIITENT LOSS OF ENGINE, SHUTTING OFF WITH NO WARNING. SOMETIMES WHILE DRIVING AT NIGHT ALL ELECTRICAL POWER FAILS. DEALERSHIP DID A DRIVE AND MAINTENANCE CHECK. THE DEALERSHIP REPLACED THE WIRING HARNESS AND RETURNED THE VEHICLE TO THE OWNER. NOW THE ENGINE KEEPS HIGH ACCELERATION WITH THE RPM CONSTANTLY IN THE "RED" EVEN WITH FOOT OFF OF THE ACCELERATOR PEDAL. PROBLEM CAN'T BE DUPLICATED SO THE DEALERSHIP DOESN'T HAVE AN ACTUAL FIX. PLEASE DESCRIBE DETAILS. MR

Nov 01, 2002

SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,VEHICLE SPEED CONTROL

1 complaint

WHILE DRVING GAS PEDAL BECAME STUCK TO THE FLOOR. CONSUMER ATTEMPTED TO BRAKES, AND VEHICLE SLOWED TO APPROXIMATELY 55MPH, BUT WOULD NOT STOP. CONSUMER THEN COLLIDED WITH THE CURB. VEHICLE CHECKED BY DEALER, WHO ADVISED CONSUMER THAT AN ENGINE PROBLEM EXISTED. *AK

Aug 29, 2002

Crash: 1

ENGINE AND ENGINE COOLING,UNKNOWN OR OTHER

1 complaint

THE CAR DIES UNEXPECTEDLY. THE CHECK ENGINE LIGHT COMES ON BUT THE DEALER SAYS THAT THEY CANNOT FIND ANYTHING WRONG WITH THE CAR. THIS HAS HAPPENED ON TWO DIFFERENT OCCASIONS, (WHILE THE CAR IS IDLING AND WHEN THE CAR IS IN GEAR MOVING). FORD SAID THAT THIS HAS BEEN REPORTED ON NUMEROUS OCCASIONS BUT THEY CANNOT FIX THE PROBLEM BECAUSE WHEN THE DIAGNOSTIC CHECK IS DONE NO PROBLEM CODES ARE RECORDED. HAVE YOU HEARD OF THIS PROBLEM OCCURRING AND WHAT CAN I DO TO GET THE PROBLEM FIXED.*AK

Aug 02, 2002

ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM

1 complaint

WHILE TURNING AT 30MPH, VEHICLE STALLS WITH NO WARNING. DEALER NOTIFIED. CAUSE UNKNOWN.*AK THIS VEHICLE LOSES ALL ELECTRICAL POWER INCLUDING THE IGNITION. THIS VEHICLE IS STILL IN THE POSESSION OF THE DEALER. *JG

Jun 19, 2002

SEAT BELTS,SEATS

1 complaint

CONSUMER STATES AFTER TESTING THE SHOULDER HARNESSES, THE FRONT HARNESS CAME OUT OF THE WALL WHILE INSTALLING STRESS TEST EQUIPMENT WITH ONLY THE TENSION TAKEN OUT OF THE CHAIN, THERE WAS NEVER A PULL APPLIED TO THE HARNESS, THE CENTER HARNESS HAD PREVIOUSLY CAME OUT OF THE VAN AND THE BRACKET HOLDING THE SEAT BELT ASSEMBLY PULLED OUT OF THE WALL, CONSUMER FOUND THAT THE UNIT WAS ATTACHED WITH AN ALUMINUM ANCHOR AND ONLY THROUGH THE FIBERGLASS WALL OF THE VAN, THAT IS WHY THE TESTS WERE BEING COMPILED. THE SEATS THAT WERE INSTALLED WERE WRONG. THESE ARE FORD VANS USED TO TRANSPORT ELDERLY AND DISABLED PERSONS. *SLC

Jun 10, 2002

POWER TRAIN,TIRES

1 complaint

PROBLEM WITH TIRES AND TRANSMISSION KEEPS STICKING. INTERIOR PILLAR LOOSE

Jan 17, 2002

2002 FORD Mustang Problems & Complaints

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