2012 FORD Mustang Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
468
Complaints Reported
Complaints by Component
AIR BAGS
146 complaints
I bought the car on Dec 20th 2024. The dealership informed me of the recall and turned off the passenger side airbag. I returned to the dealership as scheduled about 2 weeks later. When I went to pick up my car after work the service center said they couldn't fix the problem because the airbag didn't exist and sent me on my way. I tried calling the sales person but had to leave a message. There has been no other communication.
Mar 17, 2025
driver and passenger airbags were replaced under a recall and now theres a airbag warning light showing up on my dash.
Apr 26, 2023
2012 FORD MUSTANG. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED HE CONTINUOUSLY RECEIVED AIRBAG RECALL NOTICES. THE DEALER WAS CONTACTED AND INFORMED THE CONSUMER TO DISREGARD THE NOTICES, AS THE RECALL DID NOT INCLUDE THIS VEHICLE. *JS
Aug 13, 2020
'TAKATA RECALL'
Jul 25, 2019
TAKATA RECALL I TOOK MY FORD MUSTANG TO CAPITAL FORD, 4222 OLEANDER DR, WILMINGTON, NC, 28403 ABOUT 2 MONTHS AGO FOR SERVICE. THE SERVICE ADVISOR SAID THEY DID NOT HAVE AIR BAGS FOR PASSENGER SIDE RECALL AND WOULD ORDER ONE AND CALL TO SCHEDULE AN APPOINTMENT WHEN IT CAME IT. I CALLED THE FORD DEALER AGAIN YESTERDAY ABOUT THE AIRBAG AND SPOKE WITH ANOTHER PERSON, A FEMALE IN THEIR SERVICE DEPARTMENT. I ASKED ABOUT SCHEDULING THE AIR BAG REPLACEMENT AND SHE LOOKED UP MY RECORD OF SERVIE AT THEIR DEALERSHIP. ASTONISHINGLY, THE AIRBAG HAD NEVER BEEN ORDERED. THE ORIGINAL SERVICE ADVISOR CLEARLY COULD CARE A LESS IF THE BAG BLEW UP SPEWING SHRAPNEL IN MY PASSENGERS FACES, HOW GROSSLY NEGLIGENT. THE WOMAN SAID THEY WERE OUT OT AIRBAGS AND WOULD HAVE TO ORDER ONE AND SOMEONE FROM THE DEPARTMENT WOULD CALL ME BACK ABOUT IT AND ANOTHER UNRELATED ISSUE. INCREDIBLY, NO ONE HAS CALLED ME BACK. IT IS CLEAR THIS DEALERSHIP IS ONLY INTERESTED IN HIGH DOLLAR REPAIRS TAKING UP APPOINTMENT TIMES AND COULD CARE A LESS ABOUT THE EXPLODING AIR BAG DEFECTIVE PRODUCT THEY SOLD BECAUSE THEY CAN'T CHARGE FOR IT. I THINK THIS NEGLIGENCE AND CONTINUOUS KICKING THE CAN DOWN THE ROAD IS POLICY. THE DEALER HAS A MONOPOLY AND IS THE ONLY FORD DEALERSHIP IN THE CITY SO THEY CAN USE THAT ADVANTAGE TO BULLY CUSTOMERS AND REFUSE TO REPAIR DEADLY DEFECTS. I THINK AN INVESTIGATION INTO THIS IS WARRANTED TO SEE JUST HOW MANY OTHER PEOPLE ARE BEING GIVEN THE "OH WE'LL HAVE TO ORDER IT AND CALL YOU BACK TO SCHEDULE IT" LIE. THIS IS CLEARLY IMMORAL AND REFLECTIVE OF THE OWNER'S GREED AND INDECENCY. SINCE THE ORIGINAL SERVICE ADVISOR FAILED TO ORDER MY REPLACEMENT AIRBAG MORE TYPES OF CARS HAVE BEEN ADDED TO THE RECALL. IT IS PLAINLY EVIDENT THAT THE OMISSION BY THIS COMPANY IS AN UNFAIR AND DECEPTIVE TRADE PRACTICE SERIOUSLY DETRIMENTAL TO THE CONSUMER ACTING REASONABLY UNDER THE CIRCUMSTANCES.
May 21, 2019
+ 141 more complaints for this component
POWER TRAIN
140 complaints
The transmission down shifted to first gear and the rear tires locked up. Skidding on the highway.
Nov 16, 2023
The contact owns a 2012 Ford Mustang. The contact stated that while driving 55 MPH, the transmission unexpectedly downshifted to first gear and the vehicle's rear tires ceased. Additionally, the speedometer failed. The air bag warning light, the traction control warning light and the check engine warning light were illuminated. The contact used an OBD reader and read the DTC code P0720. The contact related the failure to NHTSA Campaign Number: 16V248000 (Power Train). The vehicle was not diagnosed nor repaired by an independent mechanic or a dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 67,000.
Mar 27, 2023
The contact owns a 2012 Ford Mustang. The contact stated that while driving at 60 MPH, the vehicle started to jerk and downshifted. The contact then stated that the speedometer and RPM’s started to fluctuate rapidly. All the warning lights were illuminated. As a result, the contact crashed into a metal road post and a tree. No injuries were sustained. No medical attention was required. A police report was filed. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission seized and needed to be replaced. The contact was informed by the mechanic of the NHTSA Campaign Number 16V248000 (Power Train). The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified however, the contact was unsuccessful. The 90,000.
Nov 03, 2022
The transmission is leaking between where engine and transmission meet and it will not go into gears correctly
Sep 13, 2022
The contact owns a 2012 Ford Mustang. The contact stated while driving 60 MPH, the rear wheels locked up and the speedometer displayed 0 MPH. The vehicle started sliding sideways, causing the contact to almost lose control of the vehicle. The contact was able to veer to the side of the roadway. The contact then pulled into the nearest gas station, parked, and turned off the vehicle. The contact resumed driving; however, the failure reoccurred while driving 40 MPH. The vehicle was towed to an unknown dealer who informed the contact that they could not diagnose the vehicle as the transmission specialist was not available. The contact drove to his residence. The vehicle was towed to a second dealer where it was being diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in NHTSA Campaign Number: 16V248000 (Power Train). The manufacturer referred the contact to the NHTSA. The failure mileage was approximately 160,000.
Jul 26, 2022
+ 135 more complaints for this component
STRUCTURE
18 complaints
THE PAINT ON THE HOOD STARTING AT THE SEAM ON THE UNDERSIDE STARTED BUBBLING LIKE IT WAS RUSTING UNDERNEATH AND HAS SPREAD UP & AROUND ON THE TOP OF THE HOOD. THE PAINT IS NOW STARTING TO CRACK AND FALL OFF. I HAVE TAKEN IT TO FORD DEALERSHIP COLLISION CENTER AND TO AN INDEPENDENT COLLISION CENTER AND BOTH ADVISED THE HOOD NEEDS TO BE REPLACED AND PAINTED. BOTH ADVISED THIS IS A KNOWN ISSUE AND APPEARS TO BE SOME TYPE OF CONTAMINATION THAT OCCURS WHEN THE SEAM IS SEALED. THE QUOTES FOR THIS REPAIR ARE FOR $3400 & $3300. WHILE A 2012, OUR MUSTANG HAS BEEN KEPT UNDER A COVER AND ONLY HAS 24,000 MILES ON IT.
Oct 23, 2020
PAINT CORROSION AND BUBBLING ON FRONT HOOD OF CAR AS WITH TSB 17-0062
May 30, 2018
PAINT IS BUBBLING UNDER HOOD CAUSED BY CORROSION OF THE ALUMINUM. FORD IS AWARE BUT WILL NOT REPAIR UNDER THE 60 MONTH UNLIMITED CORROSION WARRANTY.
Aug 22, 2016
ON MARCH 27, 2015, I BROUGHT MY MUSTAND TO FORD BECAUSE I DISCOVERED ON THE HOOD OF MY CAR, THAT THE PAINT WAS BUBBLING/COMING APART FROM THE HOOD. ON APRIL 7, 2015, THE FORD DEALER REPAINTED MY HOOD. THEN, I NOTICED AGAIN BUT THIS TIME, IN MORE THAN ONE AREA OF MY HOOD THAT THE PAINT WAS LIFTING OFF OF THE HOOD. I RETURNED TO THE DEALERSHIP AND CONTACTED FORD MOTOR COMPANY BUT THEY WERE RELUCTANT TO REPLACE THE HOOD OR REPAINT AT NO COST. MY MAJOR CONCERN IS THAT I BROUGHT THE VEHICLE IN DURING THE "WARRANTY PERIOD" AS IN THE MANUAL HOWEVER, THIS PROBLEM WAS NOT CORRECTED SINCE IT RETURNED AGAIN.
May 15, 2016
MUSTANG 2012 GT RUST DISCOVERED ON TOP AND UNDER HOOD THIS WINTER. VERY SERVER . IT IS GOING TO COST 1500-2000 DOLLARS TO FIX . NO GUARANTY THAT THIS WILL FIX PROBLEM FORD IS AWARE OF THIS PROBLEM AND HAS DONE NOTHING TO CORRECT IT. OUT OF POCKET MONEY FOR A CAR THAT IS COVERED, AND GARAGE KEPT. THE CAR DOESN'T HAVE A SCRATCH OR DENT ON IT. THIS IS VERY DISAPPOINTING.
Mar 09, 2016
+ 13 more complaints for this component
VEHICLE SPEED CONTROL
17 complaints
IN 2012 OR 2013 I HAD AN ACCIDENT CAUSED BY UNINTENDED ACCELERATION. THE MUSTANG RAN INTO THE BACK OF SEMI TRUCK. UNATTENDED ACCELERATION HAPPENED TWICE IN THE SAME DAY AND THE SECOND TIME I COULD NOT GET IT TO BREAK FREE AND STOP UNTIL THE LAST SECOND BUT IT WAS TOO LATE IT HIT THE SEMI TRUCK TRAILER IN FRONT OF ME. THIS WAS INSPITE OF ME HAVING BOTH FEET PUSHING STRONGLY ON THE BRAKE PEDAL. WE HAD STARTED OFF SLOWLY FROM A RED LIGHT AND THEN THE CAR DOWNSHIFTED AND TOOK OFF. SOUTHWEST FORD IN WEATHERFORD, TX HAD CALLED THE FORD ENGINEER TO COME LOOK AT IT. IT TOOK A MONTH FOR HIM TO COME. HE LOOKED AT IT IN ITS BANGED UP SHAPE AND DECLARED THAT THERE WAS NO PROBLEM. WHEN I GOT THE CAR BACK SOMETHING HAD CHANGED. IT SEEMED LIKE THE SOFTWARE HAD BEEN CHANGED BECAUSE IT NEVER HAD THE PROBLEM AGAIN AND WHENEVER THE BRAKE WAS TOUCHED IT WOULD KILL ANY ACCELERATION IMMEDIATELY. ALSO I LOST ABOUT 3 MILES PER GALLON TILL THIS DAY. THE ENGINEER BLAMED ME WHEN HE OBVIOUSLY UPDATED THE SOFTWARE. ALSO THE VERY NEXT DAY AFTER THE ENGINEERS VISIT FORD WAS HIT WITH A CLASS ACTION LAWSUIT FOR JUST THIS REPORTED UNATTENDED ACCELERATION ACROSS MOST OF ITS MODELS. NOT MY FAULT! *TR
Apr 20, 2019
TL* THE CONTACT OWNS A 2012 FORD MUSTANG. WHILE ACCELERATING FROM A STOP, THE VEHICLE FAILED TO ACCELERATE AND THE WRENCH WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO JOHN BLEAKLEY FORD (LOCATED AT 870 THORNTON RD, LITHIA SPRINGS, GA 30122, (770) 941-9000) WHERE IT WAS DIAGNOSED THAT THE OUTPUT SHAFT SPEED SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 64,667.
Mar 25, 2019
WHILE ACCELERATING ON A PUBLIC HIGHWAY THE THROTTLE WENT STRAIGHT TO REDLINE AND WOULD NOT DECELERATE UNTIL THE TRANSMISSION WAS SHIFTED INTO NEUTRAL AND THE MOTOR WAS COMPLETELY SHUT OFF. VEHICLE WAS RESTARTED BY SETTING THE KEY BACK TO RUN AND PLACING THE CLUTCH BACK IN 2ND GEAR WHILE IN MOTION. THE CAR COULD HAVE EASILY INJURED MOTORIST'S HAD IT NOT BEEN SHUT DOWN IN PROPERLY.
Mar 08, 2019
CROSSING LANES ON HIGHWAY CAR STOPS ACCELERATING,. CAR UNABLE TO SPEED UP EVERYTHING ELSE SEEMS TO WORKS FINE. CHECK ENGINE LIGHT AND WRENCH COME ON. HAD TO COAST TO SIDE OF THE ROAD PARK CHECKED ENGINE RESTARTED CAR OPERATED NORMALLY ALL WARNING LIGHTS OFF.
Jun 25, 2018
LOST POWER IN MY 2012 V6 MUSTANG. WRENCH LIGHT CAME ON INDICATING LIMP HOME MODE. WAS ABLE TO PULL OFF TO THE SIDE OF ROAD. TURNED ENGINE OFF AND THE IT WAS FINE FOR ABOUT TWO MILES THEN CUT OFF AGAIN. RESTARTED AGAIN AND WAS ABLE TO MAKE IT HOME BUT THE ENGINE LIGHT IS ON. GOING TO TRY AND GET IT TO THE SHOP TOMORROW, BUT THIS IS A SEVERE SAFETY PROBLEM IN MY MIND. WAS LUCKY I DIDN'T GET REAR ENDED
Apr 01, 2018
+ 12 more complaints for this component
STEERING
13 complaints
COMPLETE EPAS FAILURE
Jun 05, 2019
ELECTRIC POWER STEERING RACK FAILED SUDDENLY WHILE IN MOTION WITH NO NOTICE
Mar 29, 2019
WHILE MAKING A RIGHT HAND TURN AT APPROXIMATLY THIRTY M.P.H. STEERING WENT TOTALLY AWAY MID CORNER CAUSING THE CAR TO DRIVE ON CENTER DIVIDER ON A BLIND CORNER FOR TWO SECONDS UNTIL EPAS KICKED BACK ON AND I WAS ABLE TO PULL BACK INTO MY LANE AND CONTINUE MAKING THE CORNER. THIS SEPOSEDLY AFTER PROGRAM UPDATE AND IN NORMAL STEERING MODE. I DIDN'T HAVE TIME TO BLINK AND FORTUNATLY NO CAR WAS COMING THE OTHER DIRECTION.
Dec 06, 2018
MY 2012 MUSTANG LOOSE POWER STEERING MAKING CONTROL VERY DIFFICULT. THIS IS COMMON ON MUSTANG INTERNET FORUMS. DEALER SAYS INTERNAL ELECTRONICS FAIL. WHILE MY CAR IS A 2012 IT ONLY HAS 3500 MILES. MINE IS STATIONARY AND THEN AFTER THE CAR COOLS DOWN.
Nov 23, 2018
VEHICLE LOST ALL POWER STEERING AT HIGHWAY SPEEDS. VEHICLE ALSO MADE CLUNKING SOUNDS WHILE TURNING. HAD TO REPLACE EPAS STEERING ASSEMBLY AT MY OWN COST $1656. UNSAFE AND UNPROVEN DESIGN. ELECTRICAL CONNECTORS FOR EPAS ARE MOUNTED LOW SO ROAD GRIME/RAIN PENETRATE INTO THE CONNECTOR CAUSING MALFUNCTION.
Aug 13, 2016
+ 8 more complaints for this component
SUSPENSION
12 complaints
LEFT&RIGHT LOWER CONTROL ARMS HAS UNSEASONABLE AMOUNT OF RUST WHICH IS BLISTERING FROM THE INSIDE-OUT, ALSO IS DEEP AND PROGRESSING WITH TIME,WHICH WILL BECOME A SAFETY FACTOR,THE CAR HAS ONLY 3,300 ORIGINAL MILES
May 26, 2018
NOISE IN THE BACK SUSPENSION- DRIVING ON NORMAL PAVEMENT MAKES CONTINUED SOUND. HAVE BEEN TOLD BUSHINGS HAVE GONE BAD. CURRENT MILES 43000 MILES. IS THIS A RECALL?
Feb 09, 2017
VERY AUDIBLE THUMPING NOISE IN SUSPENSION, EITHER FRONT OR BACK (NOT SURE), AT SLOW SPEED, JUST PULLING OUT OF THE DRIVEWAY, OR PARKING, DRIVING AND GOING OVER MINOR BUMPS ON THE STREET. VEHICLE IS BABIED, ONLY HAS 24,000 MILES, ORIGINAL OWNER. LIVE IN THE SE PART OF THE COUNTRY. IS THERE A RECALL FOR THIS PROBLEM? *TR
Dec 11, 2016
WHILE DRIVING OVER ROUGH OR UNEVEN PAVEMENT, A VERY AUDIBLE RATTLE CAN BE HEARD COMING FROM THE FRONT END OF THE VEHICLE, MOST NOTICEABLY WITH THE STEERING CENTERED. THE CAR ALSO HAS SOME UNSTABLE CHARACTERISTICS, TENDING TO PULL MUCH MORE STRONGLY TOWARDS ANY LINES OR CROWNS THAN NORMAL. VEHICLE WAS TAKEN TO LOCAL DEALER, WHERE THEY WERE ABLE TO ISOLATE THE NOISE TO THE FRONT LEFT CORNER OF THE CAR WITH "CHASSIS EARS", BUT COULD NOT DETERMINE THE SOURCE OF THE NOISE. ALL FRONT END COMPONENTS WERE REPLACED, HOWEVER THE PROBLEM PERSISTED. FORD ENGINEERS WERE CONTACTED, AND REPORTED BACK THAT THE NOISE WAS NORMAL AND THE CAR WAS RETURNED UNREPAIRED. LOWER CONTROL ARMS ON BOTH SIDES WERE REPLACED UNDER TSB 13-9-3. SERVICE DESCRIPTION READS: "FRONT SUSPENSION TECH XXXX VERIFIED CUSTOMER CONCERN AND FOUND THE THERE (SIC) IS A NOISE FOUND IN LEFT FRONT WHEN ON A GRAVEL ROAD. USED CHASSIS EAR AND FOUND LEFT FRONT HYDRO BUSHING TO MAKE NOISE. REPLACED LEFT FRONT LOWER CONTROL ARM PER TSB 13-9-3 OP CODE 130903A. ALSO FOUND LEFT OUTER TIE ROD BOLT STRETCHED. REPLACED LEFT FRONT TIE ROD AND PERFORMED 2 WHEEL ALIGNMENT. NOISE IS STILL PRESENT. CHECKED WITH HOTLINE, NOISE IS CHARACTERISTIC. DROVE ANOTHER LIKE CAR AND FOUND NOISE IS CHARACTERISTIC." THE PROBLEM HAS CONTINUED TO BECOME WORSE, AND FORD CUSTOMER SERVICE HAS BECOME INVOLVED. RETURNED TO LOCAL DEALER, SAID THERE'S NOTHING THEY CAN DO, AND THAT THE NOISE AND INSTABILITY IS NORMAL. NO OTHER DEALER WITHIN 100 MILES WILL LOOK AT THE VEHICLE, AND THE PROBLEM HAS SINCE GONE UNREPAIRED.
May 11, 2015
TL*THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEED, THERE WAS AN ABNORMAL NOISE WHENEVER HE DROVE OVER A BUMP AND THE VEHICLE VIBRATED. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Mar 27, 2015
+ 7 more complaints for this component
FUEL/PROPULSION SYSTEM
11 complaints
DEFECTIVE CANISTER PURGE VALVE
Oct 26, 2018
THROTTLE BODY MALFUNCTION - CAUSES LOSS OF POWER WHILE DRIVING. ACTS AS THOUGH YOU TOOK YOUR FOOT OFF THE GAS PEDAL. ENGINE WILL NOT REV ABOVE IDLE SPEED. CHECK-ENGINE LIGHT COMES ON. IF YOU STOP, TURN OFF THE CAR, AND RE-START, IT WILL BE OK FOR A WHILE. IT HAPPENED TO ME TWICE IN 2 WEEKS. PART WAS REPLACED, BUT THE NEW PART FAILED AGAIN IN 16 MONTHS. HAD THAT REPLACED THIS WEEK. (MAY '17). I AM AWARE OF FORD CUSTOMER SATISFACTION PROGRAM 16B23, BUT THE DEALER SAID MY VIN WAS NOT ONE OF THE AFFECTED VEHICLES. I BEG TO DIFFER.
May 06, 2017
ON AUGUST 1, 2016, AT APPROXIMATELY 7:30 P.M., I WAS DRIVING SOUTH ON U.S, HIGHWAY 1 (Y,S, HIGHWAY 2 IS A 3-LANE ROAD). SUDDENLY, MY VEHICLE LOST THE POSER TO ACCELERATE. I WAS PANICKED, AS THERE WAS TRAFFIC BEHIND ME AND TO MY LEFT SIDE. I COULD DO NOTHING TO STOP THE LOSS OF ACCELERATION. FORTUNATELY, MY FRIEND AS FOLLOWING ME AND WAS IMMEDIATELY AWARE THAT I WAS HAVING A PROBLEM. MY FRIEND IMMEDIATELY PUT ON HIS EMERGENCY FLASHERS; AS I SLOWED, I WAS ABLE TO PULL OFF TO THE SIDE AND COAST INTO A FILLING STATION. AT THIS TIME, I NOTICED TWO THINGS; THE CAR RAN ROUGHLY AT A VERY SLOW SPEED AND A WRENCH SYMBOL APPEARED ON THE DASH. I WAS ABLE TO PULL TO A SAFE LOCATION ON THE FILLING STATION LOT. MY FRIEND SEARCHED FOR THE SYMBOL IN THE OWNER'S MANUAL WHICH INDICATED THERE WAS A THROTTLE CONTROL PROBLEM AND I SHOULD CONTACT MY DEALER IMMEDIATELY. AT THIS TIME, I CALLED AAA AND WAS ADVISED THAT A TOW TRUCK WOULD BE THERE IN APPROXIMATELY AN HOUR AND A HALF. WHEN THE TOW TRUCK ARRIVED, I COMPLETED THE PAPERWORK AND THE CAR WAS TAKE TO PARADISE FORD WHERE I PURCHASED IT IN 2012. THE FOLLOWING MORNING, FORD CALLED ME AND DIAGNOSED IT AS A DEFECTIVE THROTTLE BODY ASSEMBLY AND REPLACED IT. SOME RESEARCH INDICATED THAT A TSB HAD BEEN ISSUED TO FORD DEALERS ABOUT THE MALFUNCTION OF THIS ITEM. BECAUSE IN MY CASE, THIS WAS AN OBVIOUS SAFETY ISSUE, I FEEL FORD SHOULD HAVE NOTIFIED ME AND GIVEN ME THE OPPORTUNITY TO HAVE IT REPLACED UNDER WARRANTY. AS A RESULT OF THIS, I WAS CHARGED $621 FOR THE REPAIR. TO REITERATE, THE MAIN ISSUE HERE IS THAT IN AN UNSAFE SITUATION DUE TO, WHAT I PERCEIVE, AS THE FORD DEALER'S NEGLIGENCE.
Aug 15, 2016
INTERMITTENTLY, WHILE DRIVING AT ANY SPEED THE VEHICLE WILL GO INTO 'LIMP HOME MODE'. THE 'WRENCH' TROUBLE LIGHT ILLUMINATES ON THE DASH. THE VEHICLE THEN HAS TO BE STOPPED COMPLETELY, PUT INTO PARK AND SHUT OFF. THE VEHICLE THEN STARTS AFTER A FEW EXTRA CRANKS OF THE STARTER AND RUNS NORMALLY. THE 'WRENCH LIGHT IS NO LONGER LIT AND NO ENGINE CODE IS STORED. MY MECHANIC CANNOT TROUBLESHOOT THE PROBLEM BECAUSE NO ENGINE ERROR CODE IS STORED. RESEARCH ON-LINE POINTS TO DEFECTIVE THROTTLE BODY AS THE CULPRIT WITH REPLACEMENT AS THE SOLUTION. FORD SHOULD ADD THE MUSTANG TO ITS CUSTOMER SATISFACTION PROGRAM FOR DEFECTIVE THROTTLE BODIES. I UNDERSTAND SOME 1.6 MILLION VEHICLES ARE ALREADY ON THIS LIST. THE PROBLEM BEGAN FOR ME ABOUT A YEAR AGO AROUND THE 18K MILE MARK AND THE VEHICLE NOW HAS ABOUT 22K MILES ON IT, IS METICULOUSLY MAINTAINED AND CARED FOR. THIS IS A VERY DANGEROUS DEFECT THAT WE, AS OWNERS, COULD AT LEAST ADDRESS PROPERLY IF THERE WAS AN ENGINE ERROR CODE REPORTED. I AM GOING TO HAVE THE THROTTLE BODY REPLACED AT MY OWN EXPENSE BASED ON WHAT OTHERS HAVE REPORTED, SINCE THERE IS NO KNOWN FIX FROM FORD. I DID REPORT THIS TO FORD CUSTOMER SERVICE TODAY 04/23/2016. THEY CONFIRMED THEY ARE UNAWARE OF ANY PROBLEM WITH MUSTANG THROTTLE BODIES. I RECOMMEND THAT FORD PUT SOME ENGINEERS ON THIS AND REMEDY THE PROBLEM. IN THE MEANTIME, WE MUSTANG OWNERS WITH CARS OUT OF WARRANTY ARE HAVING TO FEND FOR OURSELVES.
Apr 23, 2016
WENT TO STOP AND HAD TO PUT CAR INTO NEUTRAL BEFORE CAR STOPPED BECAUSE GAS PETAL WOULD NOT RELEASE.
Mar 30, 2016
+ 6 more complaints for this component
UNKNOWN OR OTHER
8 complaints
Down shifting in to first and reverse problems nothing wrong with transmission
Jun 05, 2025
Speedometer went down to zero going 55mph. Car thought it was going 0 MPH, which causes transmission to go into first gear . Car reved awfully and had almost caused an accident both times this has happened to me. scanned the codes and it gives me p0722, common problem with these exact year mustangs and many other vehicles. Dealership denied my warranty to replace molded lead frame in transmission which causes this issue. This has already been a warranty extension and recall on many of these exact same cars and I do not know why mine doesn’t qualify. This is a huge safety issue and I’m left to fend for myself according to ford even though it is their products fault.
Feb 22, 2022
The contact owns a 2012 Ford Mustang. The contact stated while driving 40 MPH, the accelerator pedal was depressed however, the vehicle failed to exceed 50 MPH while the RPM decreased to 0. The check engine warning light and several other unknown warning lights were illuminated. The vehicle was taken to an independent mechanic who diagnosed that either the input shaft speed sensor or the output shaft speed sensor needed to be replaced. The dealer was notified of the failure and advised the contact that his vehicle could not be repaired under NHTSA Campaign Number: 16V248000 (Power Train) because the VIN was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 153,000.
Oct 26, 2021
Granddaughter driving to work this morning when car lost throttle response.was on the highway in traffic, had to maneuver to the side of the road and turn car off, then wait awhile and restart.made it to work without any more occurrences yet.car not scanned for codes yet.yes the wrench came on but went off after restart.
Jul 12, 2021
I WAS DRIVING TO WORK ONE EARLY MORNING WHEN ALL OF A SUDDEN MY STEERING WHEEL FROZE AND COULDN'T STEER MY CAR AND ALMOST CRASHED ON THE FREEWAY. MY 2012 MUSTANG V6 HAS ELECTRIC POWER STEERING. THERE IS SOMETHING WRONG WITH THE POWER STEERING AND CAN KILL SOMEONE.
Aug 07, 2017
+ 3 more complaints for this component
ENGINE
6 complaints
WHILE DRIVING, AT ANY SPREED, WITHOUT WARNING, THE ENGINE WILL JUST STOP DRIVING. THE WRENCH LIGHT COMES ON, AND YOU HAVE TO BE LUCKY TO NOT HAVE TRAFFIC, AS YOU HAVE TO PULL OVER, TURN OFF IGNITION, AND RESTART. CHECK ENGINE LIGHT ILLUMINATES. CODE: P2111. THIS HAPPENED YESTERDAY, AND SEVERAL TIMES IN THE PAST 2 YEARS.
Jul 07, 2018
FAILURE OF THE THROTTLE BODY ASSEMBLY. THE VEHICLE WENT INTO THE "LIMP HOME MODE" SIMILAR TO THE RECALL OF FORD ESCAPES AND OTHERS WITH SAME V-6 ENGINE ASSEMBLY.
Jul 28, 2015
WHILE MY SON WAS DRIVING ON THE FREEWAY, THE VEHICLE SUDDENLY DECELERATED, DOWN TO ABOUT 20 MPH, FORCING HIM TO LIMP TO THE SIDE OF THE FREEWAY, WHERE THERE WAS NO SHOULDER. AFTER TURNING THE VEHICLE OFF, LETTING IT SIT FOR A MINUTE, AND TURNING IT BACK ON, IT ACCELERATED FINE. I TOOK IT TO THE FORD DEALERSHIP, WHERE IT WAS DIAGNOSED AS A FAULTY THROTTLE BODY AND MOTOR ASSEMBLY. IT COST $683.32 TO REPAIR. I GOOGLED THE PROBLEM AND FOUND THAT MANY FORD MODELS HAVE HAD THIS PROBLEM, BUT THE MUSTANG HAS NO EXTENDED WARRANTY FOR THIS SAME PROBLEM LIKE THE FUSION AND A FEW OTHER MODELS DO. THIS WAS TERRIBLY DANGEROUS. MY SON COULD HAVE BEEN KILLED. *TR
Nov 10, 2014
TL* THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT STATED THAT WHILE DRIVING 70 MPH THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE A FAILURE. NO REPAIRS WERE MADE TO THE VEHICLE AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 22,000.
Jun 18, 2014
TL* THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT ABLE TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 22,000 AND THE CURRENT MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE.
Jun 18, 2014
+ 1 more complaint for this component
POWER TRAIN,ENGINE
6 complaints
TL* THE CONTACT OWNS A 2012 FORD MUSTANG. WHILE DRIVING VARIOUS SPEEDS, THE WRENCH SENSOR AND CHECK ENGINE SENSOR INDICATORS SUDDENLY ILLUMINATED. THE VEHICLE ALSO FAILED TO ACCELERATE NORMALLY. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 80,000.
Oct 20, 2016
WHILE DRIVING CAR SUDDENLY LOSES POWER AND SHOWS WRENCH LIGHT AND GOES INTO LIMP MODE. TROUBLE CODES SHOWN P2111 AND P2112. THIS CAN HAPPEN ANY TIME DURING DRIVING AND HAS HAPPENED IN HEAVY TRAFFIC POTENTIALLY DANGEROUS CONSEQUENCES.
May 09, 2016
DURING INITIAL ACCELERATION AFTER A LEFT TURN, SHIFTING FROM 1ST INTO 2ND GEAR, THE VEHICLE SHOOK WILDLY AND VIOLENTLY ROCKED SIDE TO SIDE AND LOST POWER. THIS WAS THE SECOND IDENTICAL OCCURRENCE ON CITY STREETS WHILE ACCELERATING OUT OF LEFT TURNS. ON BOTH OCCASIONS, HAD TO MAKE IMMEDIATE MOVES TO THE RIGHT LANE BEFORE POWER WAS RESTORED. BASED ON OTHER REPORTING AND RESEARCH, IT APPEARS TO BE AN ISSUE OF THROTTLE BODY FAILURE. THE VEHICLE HAS 18,500 MILES AND HAS A MT-82 TRANSMISSION.
May 04, 2016
2012 FORD MUSTANG THROWS CHECK ENGINE LIGHT AND WRENCH GOING INTO "LIMP MODE" (CAR CUTS ALL ACCELERATION, AND JUST IDLES). I HAD TO PULL TO THE SIDE OF THE ROAD, AND SHUT VEHICLE OFF. VEHICLE RETURNED TO NORMAL AFTER ONE OR TWO TURN ONS. THIS WILL OCCUR EVERY OTHER DAY, AND MULTIPLE TIMES IN A DAY. VERY DANGEROUS IF IT WAS TO HAPPEN WHILE MERGING IN TRAFFIC. THIS IS NOT COVERED UNDER FORD POWERTRAIN OR EMISSIONS WARRANTY, THEY CLAIM THAT IT IS AN "ATTACHMENT" TO THE ENGINE, NOT A PART OF IT. THIS ISSUE HAS CAUSED THEM TO EXTEND THEIR WARRANTIES ON THE FORD ESCAPE AND FUSION, BUT NOT THEIR OTHER VEHICLES AFFECTED BY THIS ISSUE. THEY HAVE QUOTED ME $700 DOLLARS TO COMPLETELY REPLACE THE THROTTLEBODY. THIS IS A VERY DANGEROUS ISSUE, THAT IS LINKED TO MORE THAN JUST THE FORD ESCAPE AND FUSION, AND FORD HAS NOT GIVEN THEIR OTHER VEHICLES OWNER'S THE SAME WARRANTY. *JS
Jul 29, 2014
CLUTCH WOULD NOT ALLOW ME TO SHIFT THE CAR BETWEEN 3RD AND 4TH GEAR I TRAFFIC. THIS IS NOT A NEW SITUATION THE CAR HAS DONE THIS ON AND OFF SINCE I BOUGHT IT NEW I NOTICE IT AFTER DRIVING A LONG TIME OR IN FAST MOVING CITY TRAFFIC. *TR
Sep 03, 2012
+ 1 more complaint for this component
VEHICLE SPEED CONTROL,ENGINE
5 complaints
TL* THE CONTACT OWNS A 2012 FORD MUSTANG. WHILE DRIVING APPROXIMATELY 60 MPH, THE WRENCH WARNING INDICATOR ILLUMINATED AND THE VEHICLE LOST ACCELERATION. THE CONTACT PULLED THE VEHICLE OFF THE ROAD AND TURNED OFF THE ENGINE. ONCE RESTARTED, THE VEHICLE PERFORMED NORMALLY. THE FAILURE RECURRED. THE DEALER DIAGNOSED THAT THE THROTTLE BODY FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,198.
Jan 11, 2017
TL* THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER AND THE MAINTENANCE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC THROTTLE BODY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Sep 19, 2016
TL* THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT STATED THAT THE VEHICLE RANDOMLY STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO GET THE VEHICLE TO RESTART, BUT IT STALLED MORE THAN THREE TIMES AFTERWARDS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
Aug 18, 2016
WHILE ENTERING THE FREEWAY IN RUSH HOUR TRAFFIC, MY CAR WENT INTO "LIMP MODE", THE WRENCH LIGHT CAME ON AS DID THE CHECK ENGINE LIGHT. I HAD TO PULL OVER ON THE SHOULDER OF THE FREEWAY, TURN THE ENGINE OFF AND RESTART IT. THIS HAS HAPPENED A COUPLE OF TIMES IN THE PAST COUPLE OF DAYS- MOSTLY WHILE DRIVING ON THE FREEWAY. IT IS VERY SCARY TO BE DRIVING ON A HOUSTON FREEWAY, HAVE THIS HAPPEN AND NEED TO SAFELY MANEUVER A VEHICLE TO THE SHOULDER OF THE FREEWAY, OFTEN CROSSING SEVERAL LANES OF TRAFFIC WHEN VEHICLES ARE MOVING AT 40-55 MPH AND I HAVE NO ABILITY TO ACCELERATE. I HAVE ALSO HAD TO STOP IN THE MIDDLE OF THE FREEWAY TO RESTART MY CAR BECAUSE I WAS NOT ABLE TO SAFELY CHANGE LANES. IT WAS A TERRIFYING EXPERIENCE AND I WAS AFRAID I WOULD BE RE-ENDED BY MOTORIST DRIVING AT POSTED SPEEDS. WHEN RESEARCHING THIS ISSUE, ALONG WITH THE MARINER'S, ESCAPES, FOCUS ETC, I HAVE FOUND THAT MANY FORD MUSTANGS HAVE THIS SAME PROBLEM. GIVEN THAT THIS IS A VERY DANGEROUS CONDITION, THE COST INVOLVED IN REPLACING THE THROTTLE BODY, AND MOST IMPORTANTLY, FORD'S LONG HISTORY OF VEHICLES WITH DEFECTIVE THROTTLE BODIES, I DO NOT UNDERSTAND WHY THE 2012 MUSTANG OR ANY OTHER FORD PRODUCT WITH THIS ISSUE ARE NOT AUTOMATICALLY ELIGIBLE FOR THE "CUSTOMER SATISFACTION PROGRAM" WHICH FIXES THE PROBLEM. I DO NOT TRUST THIS CAR AND NO LONGER FEEL SAFE IN IT.
Jul 21, 2015
UPON TAKING OFF FROM A STOP LIGHT CAR STALLED AND LOST ALL ENGINE POWER. CAR STARTED AGAIN BUT STALLED JUST AS GUIDING TO BREAKDOWN LANE ON OVERPASS. HAD TO HAVE CAR TOWED TO FORD SERVICE WHERE THEY DETERMINED IT WAS A BAD THROTTLE BODY. THROTTLE BODY WAS REPLACED. FORD SERVICE SPOKE OF KNOWN ISSUES WITH THE THROTTLE BODY IN FOCUS MODELS BUT WAS NOT AWARE OF ANY THROTTLE BODY ISSUES WITH MUSTANG. *TR
Nov 16, 2013
ELECTRICAL SYSTEM
4 complaints
THE IGNITION SWITCH MOVES AND WHOLE CAR LOSES POWER AND STALLS
Oct 11, 2019
I OWN A 2012 FORD MUSTANG AND RECENTLY HAD PROBLEMS WITH THE ELECTRONIC THROTTLE CONTROL. IT WAS THE EXACT SAME ISSUE AS OUTLINED IN FORD'S CUSTOMER SATISFACTION PROGRAM 16B23 (HTTPS://FORD.OEMDTC.COM/2670/16B23-ELECTRONIC-THROTTLE-BODY-REPLACEMENT-2011-2012-FORD-LINCOLN/5). I HAVE A 2012 3.7L V6 MUSTANG THAT I BELIEVE SHOULD HAVE FALLEN UNDER THIS PROGRAM. I NEVER RECEIVED ANY MAIL OR EMAIL NOTIFYING ME OF THIS PROGRAM, ALTHOUGH I HAD LIVED AT THE SAME ADDRESS FOR AS LONG AS I HAD OWNED THE CAR AND PREVIOUSLY RECEIVED AN AIRBAG RECALL NOTICE, SO I KNOW FORD HAS MY ADDRESS. I WAS ALSO AT MY DEALER FOR SERVICE APPOINTMENTS (THE SAME DEALER WHERE I BOUGHT THE CAR) DURING THE PROGRAM TIME PERIOD AND THEY NEVER NOTIFIED ME EITHER. LONG STORY SHORT, I JUST HAD TO PAY A LITTLE OVER $400 TO HAVE MY LOCAL FORD DEALER REPLACE THE THROTTLE BODY. I ASKED ABOUT THIS PROGRAM AND WAS TOLD BECAUSE IT WAS OUTSIDE OF THE PROGRAM END DATE THEY COULDN'T DO ANYTHING. MY QUESTION IS, WHY DIDN'T FORD CONTACT ME ABOUT THIS PROGRAM IF MY CAR WAS COVERED? IF MY CAR WASN'T COVERED, HOW DID FORD DISTINGUISH BETWEEN WHICH CARS WERE WORTHY OF BEING IN THE PROGRAM AND WHICH WEREN'T? THIS WAS A HUGE SAFETY ISSUE FOR ME AS THE CAR RANDOMLY LOST POWER ON MULTIPLE OCCASIONS. ONE TIME I WAS DOING 50 MPH ON THE HIGHWAY WITH ALOT OF TRAFFIC AROUND ME. LUCKILY THERE WAS AN OPEN MEDIAN I COULD COAST INTO, BUT I MAY NOT HAVE BEEN AS FORTUNATE AS OTHERS WHO HAVE HAD THIS PROBLEM. I DO NOT BELIEVE FORD'S CUSTOMER SATISFACTION PROGRAM 16B23 WHICH WAS ONLY IN EFFECT FOR A YEAR WAS ADEQUATE TO ADDRESS THIS SAFETY HAZARD. I ALSO DO NOT BELIEVE THAT FORD DID THEIR DUE DILIGENCE TO NOTIFY OWNERS OF THIS PROGRAM AND THE ASSOCIATED SAFETY HAZARD.
Oct 28, 2018
WHEN STARTING MY CAR, THE WRENCH ICON STAYS LIT ON MY DASHBOARD. THE CAR MANUAL STATES THAT THIS IS AN ISSUE WITH THE ELECTRONIC THROTTLE CONTROL. THE CAR DOES NOT RECOGNIZE WHEN I AM (OR NOT) PUSHING ON THE GAS PEDAL- SOMETIMES WHEN I LIGHTLY PUSH THE PEDAL, THE ENGINE REVS, OTHER TIMES THE CAR WON'T MOVE AT ALL. THIS HAS PUT ME (AND OTHER DRIVERS ON THE ROAD) IN A VERY DANGEROUS POSITION TO BE IN, THAT I CAN'T CONTROL MY CAR. I HAVE READ MANY THINGS ONLINE THAT THERE HAS BEEN THIS ISSUE WITH MANY OTHER FORD/LINCOLN CARS, FROM 2011-2015. WHEN CALLING MY LOCAL DEALERSHIP, THEY SAID THEY WILL NOT FIX THIS ISSUE FREE OF CHARGE, EVEN THOUGH FORD HAD A "CUSTOMER SATISFACTION PROGRAM". I WAS TOLD MY CAR IS NOT IN THOSE THAT HAD THAT ISSUE.
Nov 13, 2017
WHILE DRIVING ON FREEWAY (60MPH - 65MPH) CAR SUDDENLY STALLS. NO POWER TO ENGINE, NEED TO LIMP TO SIDE OF FREEWAY (VERY DANGEROUS). CAR SITS, THEN YOU CAN RE-START. SOUNDS LIKE ELECTRONIC THOTTLE BODY (ETB) ISSUE THAT YOU ARE WELL AWARE OF. WHY ARE YOU NOT INVESTIGATING THIS ISSUE??? FORD (WESTWAY FORD, IRVING, TX) CANNOT DIAGNOSE. THIS IS A CRITICAL SAFETY ISSUE. CARS STALLING ON FREEWAY ARE A HAZARD TO ALL PARTIES. YOU GUYS NEED TO INVESTIGATE THIS ISSUE.
Oct 23, 2017
ELECTRONIC STABILITY CONTROL (ESC)
4 complaints
DRIVING THE VEHICLE IN A STRAIGHT LINE UNDER DRY CONDITIONS AT ABOUT A CONSTANT 30 MPH, THE CAR STARTED PULSING THE FRONT CORNER BRAKES. AT THE SAME TIME, THE VEHICLES TRACTION CONTROL LIGHT WAS COMING ON AND OFF. I WAS NOT APPLYING THE BRAKES AT THE TIME. IT SEEMS AS THOUGH THE CAR'S TRACTION CONTROL SYSTEM THOUGHT MY TIRES WERE SPINNING, BUT THAT WAS NOT THE CASE. I STOPPED AND INSPECTED MY FRONT WHEEL AND FOUND NO ISSUES WITH THE TIRE OR ITS ALIGNMENT OR FENDER CLEARANCE. AFTER RESTARTING THE CAR, THE PROBLEM STOPPED. I'M CONCERNED THAT IF THIS PROBLEM PERSISTS THE CAR COULD INADVERTENTLY BRAKE ITSELF IN HEAVY TRAFFIC AND CAUSE AN ACCIDENT.
Oct 07, 2017
UPON TAKE OFF FROM A RED LIGHT THE CAR JERKED AND SEEM TO LOSE POWER AND WHILE ACCELERATING ONLY THE RPM NEEDLE WOULD GO UP BUT THE CAR WOULD NOT GO. TOOK THE CAR TO THE DEALER AND THEY SAID THEY COULD NOT FIX IT AS I COULD NOT DUPLICATE THE PROBLEM. IT IS NOW 2 MONTHS LATER AND THE SAME ISSUE OCCURRED ONLY THIS TIME THE WRENCH LIGHT CAME ON ALONG WITH OTHER DASH INDICATOR LIGHTS. I HAD THE CAR TOWED TO THE DEALER AND NOW THAT IT IS NO LONGER UNDER WARRANTY THE SERVICE MAN SAYS OVER THE PHONE " I THINK I KNOW WHAT THE PROBLEM IS" REALLY I HAVE HAD MY CAR IN YOUR DEALERSHIP TWICE FOR THE SAME ISSUE AND NOW IT IS THERE AGAIN. IT HAPPENS TO BE THE ELECTRONIC THROTTLE CONTROL IN WHICH FORD HAS BEEN AWARE OF FOR YEARS AND THERE WERE SOME RECALLS FOR THIS ISSUE BUT I DID NOT RECEIVE ONE. I CONTACTED FORD AND SPOKE TO A REP. AND SHE SAID THEY COULD NOT HELP WITH THIS ISSUE. *TR
Apr 02, 2015
THE 2012 MUSTANG IS EQUIPPED WITH AN SYSTEM CALLED ADVANCTRAC. IT IS AN ELECTRONIC STABILITY CONTROL SYSTEM THAT WORKS IN COORDINATION WITH THE ELECTRONIC ASSISTED POWER STEERING. THIS MORNING WHILE DRIVING MY CAR TOTALLY SHUT DOWN NOSE DIVED AND TURNED RIGHT BACK ON. WHEN IT RETURNED TO POWER THE ADVANCTRAC SYSTEM HAD TOTALLY SHUT. THE WHEEL WAS IMPOSSIBLE TO TURN DUE TO THE ELECTRONIC SYSTEM SHUTTING DOWN. HAD THIS BEEN IN A CORNER AT SPEED ON A HIGHWAY I WOULD HAVE CERTAINLY LEFT THE ROAD. UPON INVESTIGATING MY CAR I FOUND A BLOWN 100AMP FUSE BY MY BATTERY. THIS IS EXTREMELY DANGEROUS. ALL ANYONE NEEDS TO DO IS HIT THE INTERNET AND SEE THE NUMBER OF PEOPLE THAT HAVE HAD THIS EXACT ISSUE WITH THIS CAR. BE IT FROM THE FUSE OR SOMETHING ELSE THIS SHUTDOWN IS FREQUENT. IN LIEU OF RECENT ISSUES WITH GM I CANNOT BELIEVE THAT FORD IS IGNORING THIS. THIS CAN AND COULD BE A VERY DANGEROUS SITUATION FOR ANYONE. I CONTACTED FORD AND THE DEALER TODAY AND THEY BLEW ME OFF SO NOW I AM CONTACTING YOU. HOPEFULLY I AM NOT THE ONLY ONE THAT HAS HAD THIS ISSUE. *TR
Jul 26, 2014
TL* THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE TRACTION CONTROL ENGAGED INDEPENDENTLY. THE CONTACT STATED THAT THE FRONT END OF THE VEHICLE WOULD BOUNCE ERRATICALLY. THE CONTACT ALSO STATED THAT WHEN THE FAILURE OCCURRED, THE VEHICLE WOULD STOP ACCELERATING AND INDEPENDENTLY BRAKE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THEY COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 3,000.
Mar 28, 2013
POWER TRAIN,VEHICLE SPEED CONTROL
3 complaints
Recently started having erratic shifting issues. Will downshift randomly out of nowhere while driving. Sometimes will just be stuck in 1st gear and won’t go anywhere until I pull over and shut off/start up again. Dangerous because I never know when it will do it. Might seem like everything is fine and then all of a sudden, it downshifts and loses power. Rpm’s rise but car has no power. Have to figure out how to get out of the way. As stated in ford’s “ Customer Satisfaction Program 16N02,” my 2012 has all the symptoms and I have DTC code P0731 but dealer refused to service my vehicle because it doesn’t show up with my VIN, even though it’s a 2012 and I clearly need my Molded Leadframe replaced.
Feb 20, 2024
TL* THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND IDLED, WHILE THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE FAILED TO ACCELERATE. THE CONTACT STATED THAT THE WRENCH WARNING WAS DISPLAYED (POWER TRAIN FAULT). THE CONTACT STATED THAT HE USED A DIAGNOSTIC MACHINE AND RECEIVED AN UNKNOWN CODE. THE VEHICLE WAS TAKEN TO OXMOOR FORD LINCOLN 100 OXMOOR LN, LOUISVILLE, KY 40222, PHONE NUMBER: (502) 426-2500 WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT PART OF THE RECALL BUT DID NOT OFFER ANY FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 50,000.
Aug 02, 2017
TL* THE CONTACT OWNS A 2012 FORD MUSTANG. WHILE DRIVING APPROXIMATELY 45 MPH AND MERGING ONTO AN INTERSTATE, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. ALSO, THE GEAR SHIFTER FAILED WHEN THE CONTACT ATTEMPTED TO SHIFT INTO FIFTH GEAR. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD, RESTARTED, AND DRIVEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 17,115.
Dec 07, 2016
POWER TRAIN,AIR BAGS
3 complaints
TL* THE CONTACT OWNS A 2012 FORD MUSTANG. WHILE DRIVING 70 MPH IN THE LEFT LANE, THE VEHICLE SHIFTED INTO FIRST GEAR AND SEIZED THE REAR TIRES WHILE ON AN INCLINE. THE CONTACT CRASHED INTO A GUARD RAIL ON THE DRIVER SIDE. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED THAT ACCUSED THE CONTACT OF CARELESS DRIVING. THE CONTACT SUSTAINED BRUISING ON THE LEFT SIDE OF THE RIBS, BUT MEDICAL ATTENTION WAS NOT REQUIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 16,150. UPDATED 10/28/16*LJ THE OUTPUT SPEED SENSOR IN THE TRANSMISSION FROM 70 MPH IN 6TH GEAR TO FIRST AND PUSHED THE CONSUMER DOWN AN INCLINE INTO A GUARD RAIL. THE CONSUMER ATTACHED THE RECALL LETTER TO HIS COMPLAINT, REGARDING AN ISSUE WITH THE OUTPUT SPEED SENSOR. UPDATED 11/0/16.*JB
Sep 13, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V319000 (AIR BAGS) AND 16V248000 (POWER TRAIN) AND STATED THAT THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT, VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Jun 27, 2016
VEHICLE TURNED RIGHT FROM A STOP, ONTO A TEXAS STATE HIGHWAY. SHIFTING MANUALLY FROM FIRST GEAR TO SECOND GEAR, THE VEHICLE WENT OUT OF CONTROL (APPARENTLY DUE TO LOSS OF TRACTION BECAUSE THERE WAS A COATING OF FINE SAND ON THE TIRES). THE VEHICLE CROSSED 3 LANES OF TRAFFIC, AND IN DOING SO, WENT INTO A ROLL-OVER, REPORTS STATING THE VEHICLE ROLLED 4 TIMES, AND STRIKING A UTILITY POLL THAT STOPPED THE ROLL. THE UTILITY POLL WAS STRUCK ON THE PASSENGER SIDE, BY THE WINDSHIELD PILLAR, CAUSING TERRIFIC DAMAGE AND CAVE IN. THE UTILITY POLL WAS BROKEN, ALMOST SNAPPED IN HALF (THE UTILITY POLE WAS REPLACED). WHILE THERE WAS NO PASSENGER OTHER THAN THE DRIVER, THE ONLY AIRBAG IN THE CAR THAT DEPLOYED WAS THE DRIVER SIDE CURTAIN. THE SEVERITY OF THE CRASH WOULD INDICATE THAT ALL OF THE AIRBAGS SHOULD HAVE DEPLOYED, TO SHIELD THE DRIVER AND POTENTIAL PASSENGERS. DRIVER ALSO WENT INTO THE WINDSHIELD, THE STEERING WHEEL BAG NOT DEPLOYING. POTENTIAL BACK SEAT RIDERS SHOULD BE PROTECTED IN SUCH A DEVASTATING CRASH AS WELL. PHOTO EVIDENCE WOULD INDICATE ALL BAGS SHOULD HAVE DEPLOYED. THE DRIVER HAD NOT DISENGAGED PASSENGER BAGS (DRIVER/OWNER DOESN'T EVEN KNOW HOW TO DISENGAGE PASSENGER BAGS). ON ONE OCCASION A FEW WEEKS BEFORE THE CRASH, AN INFO LIGHT MESSAGE CAME ON FOR A FEW SECONDS WHILE OPERATING THE CAR, STATING THE PASSENGER SIDE AIRBAGS WERE OFF. I COULDN'T FIGURE OUT WHY. I HAD NOT TURNED THEM OFF. I STOPPED THE CAR AND TURNED OFF THE ENGINE. AFTER RESTARTING THE CAR THE MESSAGE HAD DISAPPEARED. MAJOR DAMAGE TO THE DEGREE MY CAR WAS DESTROYED SHOULD DEPLOY ALL AIRBAGS. *TR
May 01, 2013
WHEELS
3 complaints
VEHICLE HAS NO SPARE TIRE. I'M TRYING TO PIECE TOGETHER A SPARE TIRE KIT FOR THE 19" WHEELS THAT GO WITH THE V6 PERFORMANCE PACKAGE. I'M GETTING WRONG INFORMATION FROM FORD ABOUT WHAT IS REQUIRED. BEING STUCK WITHOUT A SPARE CAN BE A SAFETY ISSUE, BUT PUTTING THE WRONG SPARE WHEEL/TIRE COMBO ON THE VEHICLE CAN CREATE A HAZARDOUS SITUATION. *TR
Mar 27, 2012
TL* THE CONTACT OWNS A 2012 FORD MUSTANG. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT NOTICED THAT THE REAR PASSENGER SIDE TIRE HAD BLOWN. THE CONTACT ATTEMPTED TO REPLACE THE TIRE WITH THE SPARE AND NOTICED THERE WAS NO SPARE TIRE. THE CONTACT STATED THERE WAS ONLY A SPARE TIRE REPAIR KIT AND FELT THAT THE REPAIR KIT WAS UNSAFE AND WOULD NOT WORK PROPERLY. THE VEHICLE WAS TOWED TO THE DEALER BUT THE TIRE WAS NOT REPLACED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 600.
Nov 17, 2011
I AM SENIOR CITIZEN AND LOVE MY 2012 MUSTANG, EXCEPT THAT THE V-6 MODEL DOES NOT HAVE A SPARE TIRE WHEEL. I AM GREATLY CONCERNED THAT IF A LARGE PIECE OF METAL RUINS MY TIRE OR CAUSES MY TIRE TO BLOW OUT, I WILL BE STRANDED ON A BRIDGE, RURAL ROAD OR THE INTERSTATE, WITHOUT A SPARE TIRE TO GET ME TO SAFETY. I WOULD HAVE TO BE STRANDED UNTIL HELP ARRIVED, AND WHAT IF AT NIGHT, AND I CAN;T GET A NEW TIRE UNTIL THE NEXT DAY. THIS, I FEEL IS A SAFETY MATTER FOR THE MOTORIST. A MINI SPARE SHOULD BE STANDARD ON ALL CARS. YOU NEVER KNOW WHO MIGHT STOP WHILE YOU ARE STRANDED AND ATTACK OR ROB YOU. EVEN THE POLICE CAN'T HELP YOU WITH NO SPARE TIRE, AND YOU HAVE TO SIT IN A DANGEROUS PLACE UNTIL A TOW TRUCK ARRIVED. I COMPLAINED TO FORD AND THEIR REPLY WAS BUY A GT V-8 MODEL WHICH DOES COME WITH A SPARE TIRE AND WHEEL. I FEEL THIS IS A SAFETY COMPLAINT AND THAT FORD SHOULD SUPPLY A MINI SPARE TIRE AND JACK AT LITTLE OR NO COST. THANK YOU. UPDATED 08/31/11 *BF
Aug 29, 2011
VISIBILITY
2 complaints
The contact owns a 2012 Ford Mustang. The contact stated while driving at various speeds, the front windshield wipers independently activated. There were no warning lights illuminated. Additionally, the contact stated that the front windshield wiper fluid reservoir failed to drain the excess water as intended. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to the cost. The vehicle was taken to a local independent mechanic for a second opinion, where it was diagnosed, and the contact was informed that the windshield wiper motor needed to be replaced. The vehicle was repaired at the consumer's expense; however, after 3 months the failure reoccurred. The vehicle was taken back to the same local independent mechanic for the windshield wiper motor replacement. The manufacturer was made aware of the failure. The failure mileage was approximately 56,000.
Jun 09, 2025
DURING AN EVENING RAIN STORM I EXPERIENCED THAT MY VISIBILITY OF THE ROAD WAS IMPAIRED DUE TO WHERE MY WIPERS STOPPED ON THE WINDSHIELD. THE PASSENGER SIDE WIPER STOPS DIRECTLY IN THE DRIVERS FIELD OF VIEW BEFORE RETURNING TO ITS PARKED POSITION. THE RAINWATER, WIPER BLADE, AND SKID RESIDUE FROM THE WIPER, CREATE A VISUALLY BLURRED AREA ON THE WINDSHIELD CAUSING AN UNCLEAR VIEW OF THE ROAD FOR A FEW SECONDS. I HAVE DISCOVERED THIS CONDITION IS UNCOMMON ON OTHER MAKES OF VEHICLES. TYPICALLY, PASSENGER SIDE WIPER BLADES STOP SEVERAL DEGREES SHORT OF THE POSITION DESCRIBED. THIS CONDITION CAN BE CORRECTED BY MODIFYING THE DEGREE OF TRAVEL PERMITTED BY THE WIPER. FROM MY INQUIRIES TO THE FORD MOTOR COMPANY AND SEVERAL FORD SERVICE DEPARTMENTS NO CURRENT METHOD OF ADJUSTMENT IS AVAILABLE NOR ARE THERE ANY CONCERNS REGARDING THIS ISSUE. I BELIEVE A TEST STUDY WILL REVEAL THERE IS A POTENTIAL HAZARD TO OBSTRUCTED VIEW OF THE ROAD DUE TO INCORRECT WIPER TRAVEL. *TR
Feb 29, 2012
POWER TRAIN,ELECTRICAL SYSTEM
2 complaints
Transmission seems to lose power while driving, the car will barely pull itself but the rpms increase if I accelerate. This has happened several times while driving and occasionally there are dash lights lighting and speedometer/gas gauge doesn’t work but that doesn’t happen every time. When it happens I pull over and shut it down and restart and it runs correctly until it happens again! I do a lot of highway driving and the car just “falling flat” on a multi-lane highway at 70+ mph is definitely a safety issue! I have taken it to my local fastlane shop and the car was driven but didn’t malfunction at that time. He advised me to try to drive it there if it happened again, but I have never been close to the shop at the times it happens or they are closed. There is no advance warning, it happens at various speeds and even on takeoff after stopping for traffic lights. I once was pulling into traffic when it happened and didn’t have enough power to get to my lane before it fell flat! Fortunately I could back up before getting hit by oncoming traffic.
Oct 16, 2024
ELECTRONIC THROTTLE BODY FAILURE. DASH LIGHT CAME ON AS VEHICLE STARTED LIMPING TO STOP IN TRAFFIC. *TR
Sep 28, 2014
TIRES
2 complaints
There was a pencil mark on the inside tire wall where there was a leak. On the test drive there was a light on the dash indicating low pressure. Prior to pick up I was told it was repaired. On -27-23 I was driving the car and was lusting towards the center of the road after I regained control I had the tire checked at a tire shop and found that a patch had been put on the inside of the tire on the sidewall. The problem was reported to BBB and the dealer has not responded. I am in possession of the tire. No one has inspected the tire.
Mar 06, 2023
2012 FORD MUSTANG. CONSUMER WRITES IN REGARDS TO VEHICLE NOT BEING EQUIPPED WITH A SPARE TIRE *TGW
Oct 27, 2011
SUSPENSION,POWER TRAIN
2 complaints
The rear end creaks and the 2nd gear grinds and pops out in the manual transmission
Nov 13, 2022
WHILE SLOWLY DRIVING AROUND SOME POT-HOLES ON A UNEVEN PAVEMENT IN A DET. MI. AREA , I FELT AND HEARD SOME LOUD SQUEALING FROM UNDER THE FRONT OF THE CAR. SECONDS LATER I NOTICED THE MANUAL GEAR SHIFTS WERE VERY STIFF AND HAD USE MORE EFFORT TO MAKE MANUAL SHIFTS. DAYS LATER, I TOOK THE CAR TO MY LOCAL FORD DEALER FOR MY 5000 MI OIL CHANGE AND INSPECTION.AFTER ORDERING PARTS, I TOOK THE CAR BACK AND BOTH LOWER CONTROL ARMS AND BUSHING WERE CHANGED. I AM NOT SURE IF THE MECHANIC ALSO WORKED ON THE GEARBOX OR NOT. FOR ABOUT A WEEK THE GEAR SHIFTS WERE VERY SMOOTH, BUT THEY VARY NOW , FROM SMOOTH TO STIFF.
Aug 14, 2011
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
2 complaints
car stopped accelerating twice on my mustang 7/23/21.first time on the way to work in traffic and then again when I was going to lunch around 11:30.
Jul 24, 2021
I HAD TWO INCIDENTS OF UNINTENDED ACCELERATION IN MY 2012 FORD MUSTANG GT AUTOMATIC TRANSMISSION PREMIUM PKG. THESE TWO INCIDENTS OCCURRED ON THE SAME DAY MARCH 5, 2013. THE FIRST WAS AFTER I PICKED UP MY CAR FROM ITS GARAGE OF SEVERAL WEEKS AT LUNCH AND DROVE BACK TO WORK. I HAD GONE ABOUT TWO BLOCKS FROM MY GARAGE AND WAS BRAKING TO SLOW DOWN TO MAKE A RIGHT HAND TURN WHEN THE CAR DOWN SHIFTED AND ACCELERATED BY ITSELF WHILE I WAS PRESSING THE BRAKE PEDAL. I WAS GOING ABOUT 5 MPH WHEN THIS ALL STARTED. IT LASTED FOR ABOUT 3 SECONDS AND THEN THE CAR RELEASED AND STOPPED THE ACCELERATION AND I WAS ABLE TO SLOW DOWN AND MAKE MY RIGHT HAND TURN. I CONTINUED ON BACK TO WORK AND COMPLAINED TO MY CO-WORKER ABOUT WHAT HAD HAPPENED AND HOW I WAS BEGINNING TO BECOME AFRAID OF THE MUSTANG. HE IS MY WITNESS ABOUT THIS HAPPENING BEFORE THE SECOND INCIDENCE OCCURRED. LATER ON I LEFT WORK TO GO HOME AND ON THE WAY HOME IT HAPPENED AGAIN A SECOND TIME ONLY THIS TIME MUCH STRONGER. I WAS IN BUMPER TO BUMPER TRAFFIC GOING UNDER INTERSTATE HWY 820 BRIDGE IN FORT WORTH TO GO UNDER THE BRIDGE AFTER GOING THROUGH A TRAFFIC LIGHT ON EACH SIDE TO MAKE A LEFT HAND TURN TO GET ON THE WEST BOUND IH820. WELL BECAUSE OF THE TRAFFIC YOU HAVE TO STOP AT ONE LIGHT ON THE SOUTH SIDE OF THE BRIDGE AND THEN AGAIN STOP TO GET THROUGH THE SECOND LIGHT ON THE NORTH SIDE OF THE BRIDGE TO TURN LEFT. ANYWAY THERE WAS A LARGE SEMI-TRUCK HAULING ROCKS IN FRONT OF ME AND I STAYED BACK ABOUT 60 FEET SO AS NOT TO GET THE ROCKS ON NEW CAR. HE WENT DOWN TO THE OTHER LIGHT WHICH WAS RED AND STOPPED I WAS GOING ABOUT 5 MPH AGAIN AND STARTED TO BRAKE WAY BACK FROM HIM BECAUSE OF THE ROCKS AND THE RED LIGHT. THE CAR AGAIN ACCELERATED ON ITS OWN WHILE I WAS PRESSING THE BRAKE PEDAL. I FOUGHT IT THE WHOLE WAY BUT IT WOULD NOT LET RELEASE TILL 15 FEET FROM TRUCK. I THEN CRASHED. I COULD HAVE BEEN KILLED! *TR
Mar 20, 2013
SEATS
2 complaints
I WAS DRIVING AND PULLED OVER BECAUSE MY BACK WAS BEING BURNED. MY DRIVER'S SEAT CAUGHT FIRE DUE TO HEATED SEATS MALFUNCTION. FORTUNATELY SMOTHERING THE FIRE DIDN'T REQUIRE HELP FROM THE FIRE DEPARTMENT. I CALLED MARCOTTE FORD. THEY TOLD ME IT WOULD COST $85.00 JUST TO LOOK AT IT. I CALLED THE FORD CORPORATION. FORD REFUSES TO TAKE ACCOUNTABILITY. THE LEAST THEY COULD DO, IS DISABLE THE BUTTON SO THERE ISN'T RISK OF STARTING ANOTHER FIRE.*DT CONSUMER STATED SEAT COILS SHORT CIRCUITED AND THE DAMAGE IS INSIDE AND OUT. CONSUMER PAID OVER $300.00 FOR AFTER MARKET SOLUTION.*JB
Jan 04, 2021
AT APPROXIMATELY 57,000 MILES THE LEFT (DRIVERS) POWER SEAT SUDDENLY STOPPED WORKING. IT WILL NOT MOVE FORWARD OR BACK BUT IS LOCKED IN IT'S CURRENT POSITION. CONVINCED THIS SHOULD BE CONSIDERED A SAFETY ISSUE, I TOOK IT TO MY LOCAL FORD DEALER FOR THE SERVICE WORK. THEY ADVISED SINCE THE VEHICLE IS OUT OF WARRANTY THAT THIS REPAIR WOULD NOT BE COVERED. THE MOTOR THAT HAS GO BAD CAN ONLY BE OBTAINED BY BUYING THE ENTIRE SEAT ASSEMBLY AT CLOSE TO $1000 WHICH I CAN'T AFFORD.
Jun 14, 2019
POWER TRAIN,UNKNOWN OR OTHER
2 complaints
I WAS DRIVING DOWN THE STREET AND WHEN I SHIFTED FROM 1ST TO 2ND THE GEAR SHIFTER GOT HUNG UP AND WOULD NOT SHIFT CAUSING THE CAR TO DOWNSHIFT THROWING ME FOWARD AND HITTING MY HEAD ON THE STEERING WHEEL.
Jun 07, 2016
I HAVE A 2012 MUSTANG V6 WITH THE GETRAG MT82 6 SPEED TRANSMISSION WITH THE KNOW ISSUE OF NOTCHY SHIFTING AND SOMETIMES NOT GOING INTO GEAR. I HAVE BEEN EXPERIENCING PROBLEMS SHIFTING FROM 1ST TO 2ND AND FROM 2ND TO 3RD GEAR. THE PROBLEM IS THAT IT CAN BE VERY DIFFICULT TO ACTUALLY SHIFT GEARS. THERE CAN BE A LOT OF RESISTANCE AND ARE TIMES WHEN I HAVE TO FORCE THE CAR INTO GEAR OR SKIP THE GEAR COMPLETELY. THE TRANSMISSION IS GRINDING AND RESISTING CHANGING GEARS. ALSO, THERE IS A VIBRATION WHEN I LET OFF OF THE GAS WHILE THE CAR IS STILL IN GEAR. AND TODAY I FELT A GRINDING WHILE I HAD THE CLUTCH COMPLETELY DEPRESSED. THIS VIBRATION CAN AND DOES OCCUR UP TO 25 TIMES EACH DAY DURING MY 40 MILE COMMUTE. I HAVE STOPPED BY THE DEALERSHIP AND INQUIRED ABOUT ANY KNOW ISSUES AND WAS TOLD THEY ARE NOT AWARE OF ANY. THE CAR HAS EXACTLY 5000 MILES ON IT. I HAVE OWNED MANY OTHER CARS WITH MANUAL TRANSMISSIONS, SUCH AS TWO HONDA ACCORDS AND 2 TOYOTA CELICA'S. THESE TRANSMISSION ISSUES ARE OF GREAT CONCERN FOR MY SAFETY, THE SAFETY OF MY WIFE AND THE SAFETY OF OUR 4 YEAR OLD DAUGHTER. DEALING WITH A SCREAMING CHILD IS VERY UNPLEASANT BUT EVERY PARENT BECOMES ACCUSTOM TOO (EVEN THOUGHT WE DON,T LIKE IT). BUT HAVING THE ISSUE OF NOT BEING ABLE TO SHIFT GEARS WHILE DRIVING THROUGH A BUSY INTERSECTION AND DEALING WITH A SCREAMING CHILD IS TERRIFYING. PLEASE TAKE A DEEP LOOK INTO THESE CONCERNS. THERE ARE PLENTY OF ACTUAL VIDEOS AVAILABLE TO CONFIRM THE COMPLAINTS. FORD HAS DONE A TERRIFIC JOB. JUST HOLD THEM ACCOUNTABLE FOR THIS FLAWED TRANSMISSION. I JUST WANT MY NEW CAR TO RUN SAFELY. THANKS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TT
Oct 26, 2011
AIR BAGS,UNKNOWN OR OTHER
2 complaints
TAKATA RECALL I WAS NOTIFIED LAST YEAR THAT MY CAR WAS RECALLED. FORD STILL DOES NOT HAVE PARTS TO FIX OR A PLAN TO FIX. THIS CAR IS JUST SITTING BECAUSE I WILL NOT ALLOW MY CHILDREN DO DRIVE A CAR THAT HAS BEEN RECALLED FOR AIRBAGS THAT COULD CAUSE DEATH. HOW LONG DOES FORD HAVE TO REPAIR? I HAVE TO PAY INSURANCE, PERSONAL PROPERTY TAX ON A CAR WE WON'T USE. PEOPLE ALSO DO NOT WANT TO PURCHASE MY CAR BECAUSE IT HAS BEEN RECALLED AND NOT FIXED. I CALLED FORD AND THEY SAID THIS IS NOT A FORD ISSUE IT IS A TAKATA ISSUE AND I WILL BE NOTIFIED WHEN THE PARTS ARE AVAILABLE. IN THE MEAN TIME MY CAR IS DEPRECIATING AND NOT BEING USED. WHAT IS MY RECOURSE?
Mar 03, 2016
TAKATA RECALL - IN EARLY NOVEMBER 2015 I WAS DRIVING MY 2012 FORD MUSTANG WHEN I EXPERIENCED A MINOR FENDER BENDER, LESS THAT 10 MPH. SURPRISINGLY, THE AIRBAGS DEPLOYED CAUSING MY PASSENGER, A YOUNG BOY WITH A STOMACH BAG AND OTHER ILLNESSES TO HAVE TO GET CHECKED IN THE HOSPITAL. THANK GOD HE WAS NOT INJURED BUT HE WAS VERY SHAKEN UP FOR MANY DAYS BECAUSE OF HIS AUTISM. THE CAR WAS TOWED TO BODYART COLLISION CENTER ((908-789-0330) TO REPLACE THE AIRBAGS, WHICH THEY HAVE DONE. HOWEVER, THREE MONTHS LATER MY CAR IS STILL SITTING THERE BECAUSE, ALTHOUGH THEY WERE ABLE TO INSTALL THE PROPER AIRBAGS, FORD HAS NOT YET BEEN ABLE TO GET APPROVAL FOR A NEWLY DESIGNED REPLACEMENT DASHBOARD. SEVERAL MECHANICS HAVE CALLED TO FIND AFTER MARKET DASHBOARD BUT NO ONE HAS THEM. FORD HAS ALSO STOPPED MANUFACTURING THEM, MOST LIKELY BECAUSE OF THE AIRBAG RECALL. MY MECHANIC, MYSELF, MY MOTHER AND ANYONE ELSE I CAN FIND HAS CALLED FORD CUSTOMER SERVICE (HEATHER 866-631-3788, EXT. 7-7790, CASE NO. CAS8338404) AND THEIR RESPONSE IS "WE HAVE NO ADDITIONAL INFORMATION TO GIVE YOU." NOW THEY NO LONGER RETURN CALLS. WE EVEN SENT AN EMAIL TO THE CEO BUT HAVE NOT EVEN RECEIVED AN ACKNOWLEDGEMENT. IN THE MEANTIME, I HAVE NO CAR, CANNOT AFFORD TO BUY ONE, AND AM LIVING WITH MY MOTHER SO THAT I CAN USE HER CAR FOR ERRANDS, EVEN THOUGH I NOW HAVE TO TRAVEL 40 MINUTES TO GET TO WORK. I PAY $1500+ MONTHLY RENT AND I CANT EVEN LIVE IN MY APARTMENT. THE FRUSTRATION IS OVERWHELMING. I ASK FOR ANY RELIEF FROM FORD -- HELP WITH RENTING A CAR, A REPLACEMENT CAR UNTIL THEY THE GOVERNMENT (I ASSUME NHTCA) APPROVES THE NEW DASHBOARD, EVEN A RESPONSE THAT HAS A LITTLE MORE MEAT THAN THE STANDARD RHETORIC FROM THEIR CUSTOMER SERVICE.
Mar 02, 2016
VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
2 complaints
ENTERING INTO TRAFFIC, THE CAR WILL GO INTO LIMP MODE. THERE WAS NO RESPONSE FROM THE GAS PEDAL AND THE CAR JUST CRUZED AT A SNAIL PACE. VERY DANGEROUS SITUATION, AS THE TRAFFIC WAS MOVING AND I BARELY MOVED OUT OF THE WAY. SINCE, I HAD 4 OCCURRENCES AND TAKEN IT TO THE DEALER. THEY WILL NOT WORK ON THE CAR UNLESS THE CHECK ENGINE SIGN STAYS ON. THE CAR COMPUTER WILL RESET EVERYTIME YOU START THE CAR. I HAD THE CAR TOW TO THE DEALER THE FIRST TIME AND SUBSEQUENT EVENTS, BUT AS I MENTIONED THE DEALER DID NOT WANTED TO RECOGNIZE THE SITUATION. *TR
Mar 20, 2015
AT APPROXIMATELY 60 MPH ON I-295 IN MODERATELY HEAVY TRAFFIC, THERE WAS AN AUDIBLE "CLUNK" AND VEHICLE IMMEDIATELY BEGAN DECELERATING. PRESSING ON THE GAS PEDAL DID NOT POWER THE VEHICLE. DRIVER WAS ALREADY IN THE FAR RIGHT LANE PREPARING TO EXIT, SO SAFELY MADE IT TO THE SHOULDER. HAD DRIVER BEEN IN ANOTHER LANE, THERE WOULD BE SIGNIFICANT RISK OF COLLISION AS THE VEHICLE LOST POWER SO QUICKLY. VEHICLE WAS TOWED TO FORD DEALER, WHO REPORTED THAT THE THROTTLE BODY HAD FAILED. FORD DENIED THAT THROTTLE BODY FAILURE WAS A COMMON ISSUE WITH THE MUSTANG, ALTHOUGH IT HAS BEEN IN SEVERAL OTHER FORD MODELS. *TR
Sep 06, 2014
EXTERIOR LIGHTING
2 complaints
TL* THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT STATED THAT THE REAR DRIVER SIDE MARKER LIGHT WAS CORRODED. THE CONTACT REPLACED THE BULB, BUT IT FAILED TO ILLUMINATE DUE TO CORROSION. THE VEHICLE WAS NOT DIAGNOSED OR REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.
Sep 30, 2014
TL* THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT STATED THAT THE FRONT PARKING LIGHT LENSES AND BECAME SHATTERED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT BOTH LENSES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 25,000. UPDATED 04/22/14*LJ
Feb 28, 2014
ENGINE AND ENGINE COOLING
2 complaints
TL* THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTATC STATED THAT THE VEHICLE WOULD SUDDENLY LOSE POWER WHENEVER IT ACCELERATED ABOVE 4500 RPMS. THE ENGINE WOULD EXHIBIT A LOSS OF POWER, BUT WOULD NOT STALL. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE THE CONTACT WAS INFORMED THAT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 4,600. SM.
Apr 19, 2012
WHILE DRIVING SLOWLY AT A INTERSECTION AND GENTLY APPLYING THE BRAKES THE ENGINE ACCELERATED AND THE ABS WENT ON BUT THE CAR DIDN'T STOP UNTIL I TURNED THE CORNER. I CHECKED THE NEXT DAY TO SEE IF IT WAS POSSIBLE THAT I HAD APPLIED THE BRAKES AND THE ACCELERATOR PEDAL. THERE IS NO WAY MY FOOT COULD HAVE APPLIED BOTH SYSTEMS SIMULTANEOUSLY. I HAD THE DEALER CHECK MY AUTO TODAY BUT BECAUSE THE CHECK ENGINE DIDN'T COME ON THE COULD NOT FIND ANY MALFUNCTION. THIS IS THE FIRST OCCURRENCE ON THE 2012 FORD MUSTANG V6. *TR
May 27, 2011
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
1 complaint
Speedometer went to zero while driving and seemed to be in neutral. Could not accelerate. Also low fuel warning light came on when I had a full tank. After car was shut off and restarted speedometer seemed fine for about 1 mile, then self accelerated. Now continues to read zero and can not accelerate unless I restart engine.
Feb 08, 2025
ELECTRICAL SYSTEM,VISIBILITY/WIPER
1 complaint
Windshield wipers turn on randomly and will not stay on when switch is on, also sprays washer fluid on windshield randomly and wipers do not work making it a very dangerous driving hazard
Sep 17, 2024
POWER TRAIN,EXTERIOR LIGHTING
1 complaint
The contact owns a 2012 Ford Mustang. The contact stated while driving at undisclosed speeds, the vehicle started stalling. The contact pulled over to the side of the road; however, the vehicle failed to restart. The vehicle was towed to the dealer and was diagnosed with transmission range sensor failure. The vehicle was not repaired. The contact discovered NHTSA Campaign Number: 12V190000 (Power Train, Exterior Lighting) however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 180,000.
May 13, 2024
POWER TRAIN,FUEL/PROPULSION SYSTEM
1 complaint
WHILE DRIVING THE CAR SHIFTS DOWN INTO FIRST GEAR ON ITS OWN WHILE THE DASH GOES BLANK AND THE SPEEDOMETER STOPS WORKING. IT WILL ALSO SHOW A WRENCH LIGHT AT TIMES.
Sep 16, 2020
AIR BAGS,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
I WENT TO GET A DIAGNOSTIC IN MY CAR AT THE FORD DEALERSHIP AND THEY TOLD ME THEY HAD A RECALL ON THE AIR BAG I PAID FOR THE DIAGNOSTIC AND THEY DID THE RECALL ON MY CAR THEN TIME PASSED AND MY AIR BAG LIGHT CAME ON AND HASN'T GONE AWAY EVER SINCE ALSO I HAD MY ELECTRICAL POWER RACK AND STEERING CHANGED MONTHS LATER FROM THE PREVIOUS VISIT! AND MY STABILITY CONTROL LIGHTS ARE ON I LITERALLY HAVE THE AIR BAG ,STABILITY CONTROL ,AND ENGINE LIGHT ON ! I DON'T GET IT I DO OIL CHANGE ON TIME I CHANGE MY BRAKES I KEEP MY CAR WELL MAINTAINED AND KEEPS GETTING WORSER ! I ALMOST HAD A ACCIDENT LOST CONTROL OF THE CAR AND SPUN OUT ON THE HIGHWAY THANK GOD I DID NOT CRASH OR CAUSED DAMAGES TO THE CAR IT WAS A VERY SCARY EXPERIENCE I HAVE EVER HAD I COULD OF DIED OR BEEN HURT !
Aug 05, 2020
POWER TRAIN,AIR BAGS,ENGINE
1 complaint
AIR BAG RECALL AND IAM HAVING A CODE FOR ELECTRONIC THROTTLE BODY CONTROL ISSUES THAT SHOULD BE A RECALL FROM WHAT I HEARD BUT MY LOCAL FORD DEALER SAID IT WASNT.
Feb 28, 2020
AIR BAGS,STRUCTURE
1 complaint
I WAS RECENTLY INVOLVED IN A FRONT END COLLISION AND THE AIRBAGS DID NOT DEPLOY.
Aug 14, 2019
AIR BAGS,SEAT BELTS
1 complaint
TAKATA RECALL - I WAS AT A STOPLIGHT DURING RUSH HOUR ON A BUSY CITY STREET. THE LIGHT TURNED GREEN AND BEFORE I MADE IT 10 FEET THE CAR IN FRONT OF ME SLAMMED ON HIS BRAKES. I HIT HIM FROM BEHIND, IT WAS A VERY MINOR IMPACT BUT MY AIRBAG DEPLOYED AND EXPLODED/RUPTURED OVER MY LAP. IT SHATTERED MY IPHONE AND BURNED MY LEFT LEG ABOUT 6 INCHES ABOVE MY KNEE. UPON INSPECTION OF THE FRONT END OF MY CAR I SAW VIRTUALLY NO VISIBLE DAMAGE, ONLY A 2CM PAINT CHIP AND A VERY SLIGHTLY BENT LICENSE PLATE. MY CAR DRIVES PERFECTLY, THERE ARE NO INDICATOR LIGHTS EXCEPT FOR THE AIRBAG LIGHT. THIS LEADS ME TO BELIEVE THAT I AM DEALING WITH A FAULTY DEFECTIVE TAKATA AIRBAG. I ALSO WANT TO ADD THAT I ALREADY HAD MY PASSENGER SIDE AIRBAG REPLACED DUE TO A RECALL NOTICE I RECEIVED ABOUT 6 MONTHS AGO.
Jul 09, 2019
SUSPENSION,POWER TRAIN,AIR BAGS
1 complaint
FYI I CAN NOT INCLUDE THE TOP/ROOF DUE TO IT WONT ALLOW ME TO INPUT THE CHECK MARK) I BAUGHT THIS MUSTANG IN JUNE 2012,USED FROM FORD HERE IN SIOUX FALLS SD, SINCE THAT TIME I HAVE ASKED ABOUT THE TOP ABOUT THE CLUNKING AND IF THEY WOULD NOTIFY ME IF ANY RECALLS. THEY ONLY SENT ONE FOR THE PASSENGER AIR BAG , UNTIL THIS WEEK WHEN I RECEIVED A SECOND NOTICE FOR THE TAKATA AIR BAGS FROM THE DAY I TOOK HER OFF THE LOT. I WANTED TO KNOW WHY MY FRONT END SUSPENSION IS MAKING A CLUNKING SOUND IN FRONT AND IT'S BEEN THERE SINCE THE FIRST DAY, I EVEN HAD HER LOOKED AT TO MAKE SURE SHE WASN'T DAMAGED, WITHIN MINUTES THEY CAME BACK AND SAID SHE'S FINE NO PROBLEMS AND WHY MY TRANSMISSION DOES NOT WANT TO SHIFT TO HIGHER GEARS FROM 1ST THRU OVERDRIVE, SHE BOGS DOWN LIKE THERE ISNT ANY FUEL GETTING TO HER ENGINE AND SHE DOESN'T SHIFT THROUGH THE GEARS PROPERLY, IF I HAD RECIEVED THE RECALLS IT WOULD OF BEEN IN IMMEDIATELY. MY TOP LEAKS WATER WHEN WASHED SO IT CAN CAUSE DAMAGE ON THE INSIDE ESPECIALLY THE DOOR ELECTRICAL SYSTEMS, YET FORD REFUSED TO HAVE THE TOP REDONE SINCE THEY FEEL IT'S JUST NORMAL WEAR YET ITS HAPPENED SINCE THE FIRST TIME I HAD TO WASH HER. I'M STARTING TO THINK THINK FORD HAS TAKEN ADVANTAGE OF ME IN THIS CASE AS I STILL CAN NOT GET ANY UPDATED INFORMATION ON MY CAR AND IF I CAN EITHER GET THE WORK DONE OR THE VEHICLE REPLACED, MIND YOU I STILL OWE ON HER AND TO BE HONEST I DO NOT WANT A TRADE IN , I'D RATHER FORD FIX THESE ISSUES AND WRITE OFF THE REMAINING DEBT DUE TO NEGLIGENCE FOR NOT ADVISING ME OF THESE RECALLS IN A TIMELY MANNER AND FOR BIT FIXING THE ISSUES WHEN THE RECALLS CAME OUT . IT'S QUITE FRUSTRATING TO KNOW I'VE PAID OVER 20000 FOR A CAR THAT THEY ARE WILLFULLY NEGLECTING TO FIX AND YET I'M TO BE LIABLE FOR THE DEBT NO MATTER THE POSSIBLITY THAT THEY ARE NEGLIGENT AND DISMISSIVE OF MY CLAIMS.
Jun 19, 2019
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
HOLA EL PROBLEMA COMENZ 2 MESES DESPUS DE HABERLO ADQUIRIDO CUANDO LO ENSCENDIA DESPUS DE MINUTOS EMPEZABA A TEMBLAR CASCABELEAR COMO SI SE AHOGARA Y SE KISIERA APAGAR LE PRENDI LUZ DEL CHECK ENGINE REPENTINAMENTE Y LO LLEVE AL DEALER DONDE LO ADQUIR Y DINERO TODO ESTS BIEN NO TENA PROBLEMAS AL PASO DEL TIEMPO REGRESO EL PROBLEMA PASO LO MISMO AHORA CUANDO LLENABA EL TAQUE DE COMBUSTIBLE Y ERA MS NOTORIO CMO TEMBLABA Y AL MOMENTO DE ACELERAR PERDA POTENCIA HASTA EL PUNTO QUE PRENDI CHECK ENGINE Y TUVE KE REPLAZAR LA VLVULA DE PURGA DEL CANISTER 3 VECES HASTA EL DIA DE HOY OBIAMENTE EL SCANER MARCABA LA FALLA EN LA VLVULA MENCIONADA...
Apr 23, 2018
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
1 complaint
TAKATA RECALL WHEN I WAS DRIVING ON HIGHWAY. SEVERAL LIGHTS ON DASHBOARD TURNED ON (AIRBAG, FUEL LEVEL , WRENCH LIGHT, TIRE PRESSURE ) AND SAID TIRE PRESSURE MONITOR DEFAULTED. AFTER RESTARTED THE CAR, EVERYTHING WORKS NORMALLY. FORD DEALER CHECKED THE CAR AND SAID MY PCM DIDN'T WORK. AND REPLACED IT FOR $1000. AFTER SEVERAL DAYS THE PROBLEM CAME AGAIN. THEY DID'T FIX IT.
Mar 21, 2018
POWER TRAIN,VEHICLE SPEED CONTROL,TRACTION CONTROL SYSTEM
1 complaint
TL* THE CONTACT OWNS A 2012 FORD MUSTANG. WHILE DRIVING 45 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE JERKED HARD TO THE LEFT FOR ALMOST A MINUTE BEFORE STOPPING. THE TRACTION CONTROL INDICATOR FLASHED ON AND OFF AND THE ABS ENGAGED. THE VEHICLE WAS TAKEN TO OXMOOR FORD LINCOLN (100 OXMOOR LN, LOUISVILLE, KY 40222, (502) 426-2500), BUT NO DIAGNOSTIC FAILURE CODES WERE FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND A CASE WAS OPENED, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 73,000.
Mar 08, 2018
WHEELS,SERVICE BRAKES,ENGINE
1 complaint
I BOUGHT THIS 2012 MUSTANG FROM CARMAX IN OCTOBER OF 2017 I HAVE REPORTED CARMAX TO SEVERAL DIFFERENT CONSUMER PROTECTION AGENCIES DO TO THE FACT THEY HAVE COMMITTED FRAUD AND DECEPTION INSPIRE I GOT IN TOUCH WITH CARMAX EXPLAINED THAT THIS VEHICLE HAS COSMETIC AND MECHANICAL PROBLEMS AND ISSUES THIS FINANCE COMPANY IS IN WITH CARMAX I EXPLAIN TO CARMAX NOTHING THEY DON'T CARE I GOT SOLD A VEHICLE THAT HAS A THIRTY WARRANTY FROM CAR MAX TO FIX IT AND CORRECT WHAT'S ON DOCUMENTATION NOTHING WAS DONE AND I REPORTED TO THEY DIDN'T CARE BECAUSE CARMAX SOLD ME A CAR THAT HAS OVER 10,000 DOLLARS WORTH OF ISSUES AND PROBLEMS WHICH I GOT TOLD BY SEVERAL PEOPLE THAT WORKED FOR CARMAX THAT THESE CARS ARE RECONDITIONED VEHICLES AND I NEED TO HIRE AN ATTORNEY AND TAKE THIS TO COURT THIS IS COVERING UP PROBLEMS AND THIS HAS TO DO WITH CARMAX VEHICLES AND I AM NOT GOING TO PAY ALL THAT MONEY TO FIX THIS CAR WHEN THIS IS DEALER FRAUD AND THE FINANCE COMPANY WHEN I ASK THEM LIKE THEY'RE COVERING UP ISSUES BECAUSE THEY WORK WITH CARMAX ,CARMAX AND EXETER NEEDS TO BE INVESTIGATED THIS IS ALSO FALSE ADVERTISING THEY HAD A 5 DAY MONEY BACK GUARANTEE THEY ACTUALLY TOLD ME THAT I WILL NOT GET MY MONEY BACK AND WILL NOT HONOR THE THIRTY DAY WARRANTY I WILL NOT MAKE NO PAYMENTS ON THIS VEHICLE PERIOD I TURNED THIS IS OVER TO CHANNEL 5 I WILL FILE FTC COMPLAINT,BBB,THIS IS FRAUD AND DECEPTION NEGLIGENCE,EITHER THEY SEND ME THE TITLE OR CANCEL THIS CONTRACT TO THE FULL EXTENT I WILL SUE CARMAX I HAVE A LAWYER LOOKIN INTO THIS BUT I WANT THE ATTORNEY GENERAL TO INVESTIGATE I'M NOT THE ONLY ONE BEING DONE LIKE THIS I WILL CONSIDER THE TITLE BECAUSE THIS VEHICLE WAS SOLD UNSAFE THEY HAD LET DRIVE HOME I ALMOST GOT INTO A WRECK BRAKES ARE BAD AND ROTORS THE BREAKING SYSTEM,THERE IS ALSO STOP LEAK IN THE MY COOLANT RESERVOIR THAT LOOKS LIKE THEY ARE TYING TO COVER UP A PROBLEM THE BRAKES ARE BAD
Dec 05, 2017
STRUCTURE,WHEELS,SERVICE BRAKES
1 complaint
COMPLAINT/CONSUMER INFORMATION [XXX] [XXX] [XXX] BUSINESS INFORMATION CARMAX , INC. 12800 TUCKAHOE CREEK PKWY RICHMOND, VA 23238 COMPLAINT SUMMARY COMPLAINT TYPE: CONSUMER TO BUSINESS COMPLAINT NATURE OF COMPLAINT: PRODUCT ISSUES PROBLEM DESCRIPTION: I BOUGHT A 2012 MUSTANG THROUGH CARMAX ON OR ABOUT 10/23/2017 FROM THE LITHIA SPRINGS LOCATION ONLY TO GET LIE TO AND GIVING FALSE PRETENSES AND FRAUD ,THEY LIE TO SEVERAL TIMES OVER WHEN I HAVE DOCUMENTATION THAT STATES IF A CUSTOMER FINDS ANY PROBLEMS WITH THERE VEHICLE AND IF THERE NOT SATISFIED WITH THERE PURCHASE A CUSTOMER CAN GET THERE MONEY BACK THEY HAVE 5 DAYS TO RETURN AND A CUSTOMER HAS THIRTY DAYS TO GET ANY REPAIRS OR ISSUES RESOLVED ,MY VEHICLE HAS SET IN SERVICE EVERY SENSE I BOUGHT AND WHEN I TOOK THE VEHICLE TO CARMAX I'VE HAVE BEEN TREATED LIKE WHO CARES ,THEY NOTHING TO MY VEHICLE I'M GETTING MY MONEY BACK I WAS LIE TO ABOUT THE SERVICE TO BE DONE ,I HAVE WITNEESS THAT HEARD SALES MANAGERS LIE ABOUT WHAT NEEDED TO BE DONE WHEN I TRIED TO EXPLAIN I WAS THREATEN AND TOLD THAT NOTHING WAS GOING TO BE DONE ,THE BRAKES WERE BAD I ALMOST WRECK IN THE CAR WITH MISS MATCH TIRES ,CARMAX IS COMMITTING FRAUD I HAVE ON BLACK AND WHITE BECAUSE I CALLED THE EXECUTIVE CUSTOMER RELATIONS,THEY TOLD AS I RECORDED THE INCIDENT IN FRONT OF TWO MANAGERS THAT LIE TO ME AND TOLD ME MY 5 DAYS WAS UP AND THAT I COULDN'T GET MY MONEY BACK I'M GOING IT FILE OTHER COMPLAINTS,THE SERVICE DEPARTMENT DID NOT DO ANYTHING TO MY VEHICLE I DO HAVE SOME DOCUMENTATION SIGNED STATING THAT COSMIC PROBLEMS WILL BE FIXED THEY DID NOT FIX ANY ISSUES ,I FOUND PROBLEMS WITH THIS CAR AND CARMAX IS FALSELY ADVERTISING SO THEY WON'T FIX ANY ISSUES ,THERE WAS NO SERVICE FOUND TO BE DONE ON THIS 2012 MUSTANG, I WILL SEEK LEGAL ACTION FOR FRAUD AND BRAKES ARE BAD AND TIRES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Oct 28, 2017
POWER TRAIN,STRUCTURE
1 complaint
FRONT HOOD HAS PAINT PEELING ISSUE WITHIN 2 YEARS OF PURCHASE. AUTO TRANS DOESN'T SHIFT PROPERLY IN AT LEAST 1 OF THE FIRST 3 GEARS. IT BUCKS WHEN COLD IN WINTER WEATHER UNTIL CAR WARMS FOR AT LEAST 30 MINUTES.. FORD HAS HAD THE CAR ON 3 OCCASIONS WITHOUT FIXING THE ISSUE. THEY REPLACED THE FIRST 3 SOLENOIDS IN TRANS WITHOUT SUCCESS. PURCHASED NEW. THESE 2 ISSUES REMAIN A BIG PROBLEM. ON ANOTHER NOTE, INTERIOR CABIN FLOODED DUE TO RAIN ENTERING THE COWL FROM A DESIGN FLAW. DEALERSHIP DETACHED A HOSE.
May 05, 2017
FUEL SYSTEM, GASOLINE,AIR BAGS,STRUCTURE
1 complaint
TAKATA MY CAR HAS DIFFERENT MANUFACTURING ISSUES INCLUDING THE CONVERTIBLE ROOFING IT DOES OPENLY BY ITSELF, I GOT SCARED AND CHOCKED THE FIRST TIME IT HAPPENED, ALSO THE TRANSMISSION SEEMED TO SENT A LOWER SPEED TO THE MOTOR. AIRBAG DIDN'T EXPLODE IN A CRASH. DRIVING IS WHEN IT HAPPENS. *TR
Feb 02, 2017
ELECTRICAL SYSTEM,STRUCTURE
1 complaint
THE FAN BLOWER MOTOR 2P CONNECTOR IS DAMAGE. MECHANIC INDICATE SIGNS OF MELTING AND BURNING ON THE MAIN HARSHNESS WHICH RELAYS THE FAN, AND AC COMPRESSOR. ALSO INTENSE CHIPPING OF PAINT ON LEFT FRONT QUARTER PANEL.
Aug 30, 2016
POWER TRAIN,SEATS
1 complaint
TL* THE CONTACT OWNS A 2012 FORD MUSTANG. WHILE THE GEAR SHIFTER WAS SHIFTED INTO THE NEUTRAL POSITION, THE FRONT DRIVER SEAT WAS LIFTED AND COLLIDED WITH THE PARKING BRAKE. AS A RESULT, THE PARKING BRAKE WAS DISENGAGED, THE VEHICLE ROLLED AWAY IN THE FORWARD DIRECTION, AND CRASHED INTO A FENCE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 86,000.
Apr 18, 2016
ELECTRICAL SYSTEM,VISIBILITY
1 complaint
CPSC: 2012 FORD MUSTANG: CONSUMER STATED WHILE CHARGING THE ANDROID DEVICE THE CHARGING PORT BURNED THE PHONE, AND CHARGER. *SS THE CONSUMER ALSO STATED THE POWER WINDOW ON THE PASSENGER SIDE WOULD NOT GO UP OR DOWN. *JB
Mar 30, 2016
POWER TRAIN,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
1 complaint
MY VEHICLE CONSTANTLY GOES INTO LIMP HOME MODE WHILE DRIVING. TURNS OFF ALL CYLINDERS EXCEPT 1 WHICH LET'S YOU DRIVE ABOUT 5MPH. ALSO WHILE MY VEHICLE IS AT IDLE IT BEGINS TO LOOSE PROPER IDLE RPM AND NEARLY STALLS UNTIL REVS BACK TO A HIGHER RPM. AFTER SOME RESEARCH I FOUND THAT THE ISSUE IS THOUGHT TO BE THE THROTTLE BODY AND THROTTLE BODY SENSOR. CURRENTLY MYMY VEHICLE IS AT THE DEALERSHIP GOING THROUGH SOME VEHICLE DIAGNOSTICS TO FIGURE OUT THE EXACT PROBLEM. THEY TOLD ME IT IS NOT COVERED UNDER THE VEHICLE WARRANTY AND I AM BEING CHARGED $145.00 FOR THE INITIAL INSPECTION AND THEN CHARGED BY THE HOUR TO FIX THE PROBLEM, I NOT INCLUDING PARTS. MY VEHICLE ONLY HAS 59,000 MILES ON IT AND IT'S ALREADY FAILING. IT APPEARS THAT NUMEROUS PEOPLE ARE HAVE THIS ISSUE AND FORD HAS YET TO RECALL AFFECTED VEHICLES.
Jan 29, 2016
POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE
1 complaint
WAS DRIVING AROUND 50MPH ON CITY STREETS WHEN ALL OF A SUDDEN CAR LOST POWER AND WENT LIMP. WRENCH LIGHT CAME ON AND CAR WAS MAKING A WEIRD NOISE UNDER THE HOOD LIKE IT WAS STRUGGLING. COULDN'T ACCELERATE AND I HAD TO COAST TO THE RIGHT HAND SIDE OF THE ROAD. TURNED THE CAR OFF AND THEN BACK ON AND EVERYTHING WAS OKAY. THIS HAS HAPPENED 3 TIMES SINCE WITHIN A 8 MONTH TIME PERIOD DRIVING AT VARIOUS SPEEDS. EACH TIME I TURN THE CAR ON & OFF AGAIN AND IT SEEMS TO RESET. I'VE NOTICED MY CAR HASN'T BEEN GETTING THE SAME CITY MPG AS BEFORE. IVE ONLY HAD THIS CAR 2 YEARS, I'M THE SECOND OWNER AND THIS STARTED AT ROUGHLY 62,000 MILES.
Dec 21, 2015
ENGINE AND ENGINE COOLING,POWER TRAIN
1 complaint
MY CAR HAS APPROXIMATELY 31000 MILES ON IT. I"M THE SECOND OWNER OF THIS VEHICLE. 18 DAYS AGO ANTIFREEZE WAS ON MY GARAGE FLOOR. MY MECHANIC COME OVER AND EXPLAINED TO ME THAT MY WATER PUMP HAD GONE BAD. SO I TOOK MY CAR TO THE DEALERSHIP AND THEY TOLD ME THAT IT WAS STILL WAS UNDER POWER TRAIN WARRANTY. THEY DIAGNOSED MY CAR AND VERIFIED THAT IT WAS INDEED THE WATER PUMP AND THAT THERE WAS ANOTHER PERSON THAT WAS WAITING AHEAD OF ME FOR THE SAME THING 30 DAYS. I CALLED OTHER DEALERSHIPS AND THEY TOO WERE OUT OF WATER PUMPS. MY CONCERN IS THAT I WILL HAVE TO KEEP BUYING ANTI FREEZE EVERY OTHER DAY AND I CANNOT AFFORD THIS. THIS DEALER SHIP TOLD ME THAT THEY DID NOT HAVE A LOANER VEHICLE FOR ME. PLEASE HELP. THANK YOU. *TR
Nov 13, 2015
VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
WRENCH LIGHT COMES ON, FOLLOWED BY CHECK ENGINE LIGHT. CAR GOES INTO FAIL SAFE MODE, DOWN TO ABOUT 2 MPH; RPMS FLUCTUATE DRAMATICALLY. HAPPENS ON THE HIGHWAY, AND DURING NORMAL STREET DRIVING. SEEMS TO BE IN THE THROTTLE, THE SAME THING AS IN THE RECALLED FORD FOCUS THROTTLE PLATE ACTUATOR.
Oct 30, 2015
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE
1 complaint
I WAS DRIVING IN THE EXPRESSWAY AT 60 MPH WHEN SUDDENLY MY CAR LOST POWER ON THE ACCELERATION. A WRENCH TOOL APPEAR AND THE DASHBOARD ON THE RPM CLOCK ... AT THAT MOMENT THE CAR DESACCELERATE ALMOST TO 30 MPH AND I WAS UNABLE TO GAIN SPEED. I WENT TO A SIDE OF THE ROAD, TURN IT OFF AND RESTARTED THE CAR. EVERYTHING APPEAR TO BE NORMAL BUT THE FIRST THING I DID WAS GO TO THE DEALER. THEY RUN A TEST ON IT AND TOLD ME THAT THE PROBLEM WAS RELATED TO THE ELECTEIC THROTTLE BODY. I DONT UNDERSTAND HOW IS POSSIBLE TO HAPPEND SOMETHING LIKE THAT WHEN MY CAR BARELY HAS 4 YEARS. THERE IS NO WARRANTY ON OT AND THE REPAIR FOR IT IS REALLY EXPENSIVE.
Oct 07, 2015
ELECTRICAL SYSTEM,EQUIPMENT
1 complaint
TL* THE CONTACT OWNS A 2012 FORD MUSTANG. WHILE INSTALLING AN AMATEUR RADIO IN THE VEHICLE AND DRIVING AT VARIOUS SPEEDS, THE CONTACT OBSERVED AN ABNORMAL NOISE WHILE THE RADIO WAS TRANSMITTING. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Sep 28, 2015
ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
BRAND NEW 2012 MUSTANG DOES NOT HAVE A SCREEN THAT PREVENTS DEBRIS (LEAVES, BUGS, ETC) FROM GOING DOWN THE A/C INTAKE. WHEN THE DEBRIS CLOGS UP THE A/C WATER DRAIN IT WILL BACK UP AND GET INTO A JUNCTION BOX AND CORRODE PLUGS THAT ARE DIRECTLY CONNECTED TO THE ABS, ADV TRAC CONTROL ETC,. THIS DISABLES OR TRICKS THE ABS SYST A SAFETY FEATURE THAT CONTROLS YOUR BRAKES. FOR EXAMPLE IF YOU ARE GOING DOWN THE INTERSTATE AT 75 MPH AND APPLY THE BRAKES HARD THE ABS SYST IS DISABLED OR THINKS ONE BRAKE IS LOCKED UP AND THE CAR JUMPS ALL OVER THE PLACE, LOSE CONTROL OF THE CAR AND WRECK OR KILL SOMEONE IN THE PROCESS.....ALL BECAUSE A MAJOR MANUFACTURE DID NOT PLACE SIMPLE DOOR SCREEN OVER THE INTAKE TO KEEP DEBRIS OUT OF THE A/C INTAKE AND CLOG A HOLE.....
Jul 09, 2015
ELECTRICAL SYSTEM,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THE ELECTRONIC THROTTLE BODY NEEDED TO BE REPLACED. THE REPAIR WAS MADE TO THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 29,000.
May 29, 2015
ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
WHILE MERGING ON A LOCAL HIGHWAY AT 15 MPH THE WRENCH WARNING LIGHT CAME AND THE CAR WENT INTO LIMP MODE. I WAS LUCKY THE RIGHT HAND LANE HAD BREAK IN TRAFFIC AND I WAS ABLE TO GET OFF THE ROAD. THE LIMP TURNED IN NO ACCELERATION AND WAS UNRESPONSIVE TO THE GAS PEDAL. I TURNED THE CAR OFF AND WAITED 1 MINUTE AND RESTARTED THE CAR - EVERYTHING WAS BACK TO NORMAL. I DROVE DIRECTLY TO MY MECHANIC AND HAD HIM SCAN FOR CODES. NO CODES WERE FOUND. HE RAN NUMEROUS OTHER CHECKS AND DROVE THE CAR FOR 60 MILES WITH NO PROBLEMS. THIS IS THE SECOND TIME THE WRENCH WARNING LIGHT HAS COME ON IN THE LAST 3 WEEKS. THE FIRST TIME NOTHING HAPPENED AS THE CAR DID NOT GO INTO LIMP MODE. THE CAR WAS SCANNED THEN ALSO WITH NO CODES SHOWING. I WAS FORTUNATE NOT TO HAVE BEEN HIT.
May 16, 2015
FUEL SYSTEM, GASOLINE,POWER TRAIN,ENGINE
1 complaint
DRIVING DOWN THE HIGHWAY FULL SPEED IN HEAVY TRAFFIC, AND ENGINE JUST SHUTS DOWN. WRENCH LIGHT AND CHECK ENGINE LIGHT COME ON. HAVE TO COAST THROUGH TRAFFIC TO PULL OFF TO THE SIDE OF THE ROAD AND STOP. RESTART THE CAR A COUPLE OF TIMES, AND THEN IT'S FINE. TOOK TO FORD DEALER, WHO SAID I HAD A BAD THROTTLE BODY. CHARGED OVER $800 TO REPAIR. COMPLETELY LOSING POWER WHILE DRIVING DOWN THE HIGHWAY IS DEFINITELY A SAFETY ISSUE! FORD HAS AGREED TO FIX DEFECTIVE THROTTLE BODIES ON OTHER MODELS, BUT NOT THE MUSTANG. THIS REALLY LOOKS LIKE THE SAME PROBLEM, AND SHOULD BE ADDRESSED BY FORD. *TR
Dec 23, 2014
STEERING,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
DRIVING ON HIGHWAY AS I WAS EXITING THE CAR POWERSTEERING GAVE OUT AND WAS LEFT WITH NO MANUBILITY. WAS ABLE TO POWER THRU AND GET TO THE DEALER RIGHT AT THE CORNER OF THE EXIT. DEALER SAID IT DID PART WAS NOT COVERED UNDER POWER TRAIN WARRANTY BECAUSE TECHNICALLY IT DOES NOT MAKE THE CAR MOVE. BUT WITH OUT IT YOU CAN'T MOVE THE CAR NO POSSIBLE STEERING. DEALER SAID THEY HAD THE PART IN STOCK DUE TO OTHER 2012 MUSTANGS WITH SAME PROBLEM ALSO FOUND OUT THAT THE FOCUS AND F150 HAVE HAD THE SAME PROBLEMS AND HAVE BEEN CALLED BACK. *TR
Oct 09, 2014
POWER TRAIN,ELECTRICAL SYSTEM,EXTERIOR LIGHTING
1 complaint
MY 2012 FORD MUSTANG HAS BEEN EXPERIENCING PROBLEMS STARTING WITH THE VEHICLE IN THE PARK POSITION. ALL OF THE APPROPRIATE LIGHTS ON THE DASH COME ON, BUT THE CAR WILL NOT CRANK UNTIL I PLACE THE GEAR SHIFT LEVER INTO THE NEUTRAL POSITION. THIS HAPPENS WITH THE CAR PARKED ON LEVEL GROUND AND THE EMERGENCY BRAKES APPLIED AND I HAVE VERIFIED THAT THE INDICATOR SHOWS THE P FOR PARK. AFTER, DOING RESEARCH I HAVE FOUND THAT FORD RECALLED SOME 2012/13 MUSTANGS FOR THE TRANSMISSION RANGE SENSOR (TRS) WHICH WAS NOT PROPERLY CALIBRATED AFFECTING THE STARTER INTERLOCK PREVENTING THE VEHICLE FROM STARTING UNTIL THE TRANSMISSION IS PLACED IN NEUTRAL. THE RECALL WAS 12C23, NHTSA # 12V190000, MY 2012 MUSTANG WAS NOT INCLUDED IN THIS RECALL, BUT I HAVE THE SAME PROBLEM WITH AN IMPROPERLY CALIBRATED (TRS). *TR
Jul 01, 2014
POWER TRAIN,SEATS,UNKNOWN OR OTHER
1 complaint
THE CLUTCH WILL NOT RELEASE AT HIGH RPMS. THE SPEEDOMETER READS INCORRECTLY. THE DRIVERS SEAT IS LOOSE.
May 27, 2014
FUEL SYSTEM, GASOLINE
1 complaint
FUEL SYSTEM PROBLEM: EVAPORATIVE EMISSIONS SYSTEM RELATED FAILURE, FUEL FILL NECK FAILURE (POSSIBLY AT CONNECTION TO FUEL TANK) AND UNKNOWN OTHER LEAK. DEALER CLAIMS NOT COVERED BY CALIFORNIA OR FEDERAL EMISSIONS REQUIRED WARRANTY. DEALER REPORTS SEEING FUEL FILLER NECK PROBLEMS ON MUSTANG AND OTHER FORD VEHICLES. (POSSIBLE CONCERN FOR FUEL OR VAPOR LEAKAGE, SAFETY RELATED CONCERN) MUSTANG USES "NASCAR" STYLE FUEL DOOR THAT IS CLEARLY SUSPECT, DOESN'T STAY SEALED TIGHT, OPENS UNEXPECTEDLY AND ALLOWS RAW FUEL EMISSIONS INTO ATMOSPHERE. PRIOR SOFTWARE PATCH APPLIED TO ECM DUE TO NASCAR STYLE FUEL DOOR AT 2,900 MILES. *TR
May 14, 2014
ELECTRICAL SYSTEM,SEATS
1 complaint
ON 02-25-2014 AT APPROXIMATELY 0800 MY WIFE ([XXX]) WAS DRIVING OUR 2012 FORD MUSTANG GT, SHE TURNED ON THE HEATED SEATS AND WAS TRAVELING NORTH BOUND ON GA HWY 49 WHEN THE SEAT WARMER MALFUNCTIONED OVERHEATING AND BURNING A HOLE THROUGH THE LEATHER SEAT BACK, CAUSING A FIRST DEGREE BURN TO THE BOTTOM LEFT FLANK OF HER BACK. ON 02-27-2014 WE TOOK OUR 2012 FORD MUSTANG GT TO RIVERSIDE FORD/LINCOLN IN MACON, GA WE ADVISED THEM OF THE INCIDENT, THEY CHARGED US $95.00 TO INSPECT THE ELECTRICAL SYSTEM AND DETERMINE WHAT CAUSED THE SEAT WARMER TO MALFUNCTION AND BURN A HOLE THROUGH THE SEAT BACK AND CAUSE A FIRST DEGREE BURN TO MY WIFE'S BACK. RIVERSIDE FORD STATED THE CIRCUIT FOR THE SEAT MALFUNCTIONED/FAILED CAUSING THE SEAT WARMER TO OVERHEAT AND BURN A HOLE THROUGH THE DRIVER'S SIDE SEAT BACK. RIVERSIDE FORD STATED OUR MUSTANG WAS OUT OF WARRANTY AND WE WOULD BE RESPONSIBLE FOR REPAIRING/REPLACE THE DRIVER'S SIDE SEAT OF OUR MUSTANG AT A COST TO US OF $1,142.36 (PARTS $715.76, LABOR $350.00, MISC. $26.50, AND TAX $50.10). I CALLED THE FORD CUSTOMER RELATIONSHIP CENTER (1-800-392-3673) SPOKE WITH A REPRESENTATIVE AND OPENED A CASE (CASE #: [XXX]) THEY STATED THERE WERE NO RECALLS CONCERNING THE SEAT WARMERS IN THE FORD MUSTANG'S AND THERE WAS NOTHING THEY COULD DO FOR US CONCERNING REPLACING/REPAIRING THE DRIVERS SEAT IN OUR VEHICLE BUT THEY WOULD BE LOOKING INTO THE PROBLEM. THEY DID ADVISE US TO SAVE OUR SEAT WHEN WE PAY TO HAVE IT REPLACED IN CASE THERE IS A RECALL AT A LATER DATE. I AM GLAD MY WIFE WAS NOT MORE SERIOUSLY HURT THAN SHE WAS AND THAT SHE TURNED THE SEAT WARMER OFF BEFORE THE VEHICLE COULD HAVE CAUGHT ON FIRE WHILE SHE WAS DRIVING ON THE HIGHWAY AND POSSIBLE CAUSING AN ACCIDENT OR HARMING OTHER MOTORIST AROUND HER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Feb 27, 2014
VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
I TURNED RIGHT AT TRAFFIC SIGNAL INTO A MERGE LANE AND ACCELERATED TO APPROXIMATELY 45 MPH AND MERGED LEFT. AT THIS POINT THE CAR STARTED JERKING AND MAKING A LOUD NOISE. I PLACED MY FOOT ON THE BRAKE PETAL AND COULD FEEL THE BRAKES BEING ACTIVATED, THE CAR LOST POWER AND CONTINUED THE JERKING FOR APPROXIMATELY 200 YARD. OTHER CARS BEHIND ME BEGAN BLOWING THEIR HORNS. I DO BELIEVE SOME OF THE DASH LIGHT CAME ON BUT AT THE TIME I WAS CONCERNED ABOUT STAYING ON THE ROAD AND WAS NOT LOOKING TOO CLOSELY AT THE DASH. THE SECOND INCIDENCE WAS ON JAN. 16, 2014. ALL THIS WAS REPORTED TO THE FORD DEALER. THEY WERE UNABLE TO DUPLICATE THE INCIDENT AND OFFERED NO HELP. *TR
Feb 07, 2014
SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH WHEN SUDDENLY, A LOUD BANGING NOISE WAS HEARD FROM THE FRONT END OF THE VEHICLE. THE CONTACT STATED THAT THE FRONT BRAKES WERE ERRONEOUSLY BEING APPLIED, CAUSING THE VEHICLE TO DECELERATE. THE CONTACT TURNED THE ENGINE OFF AND ONCE RESTARTED, THE VEHICLE OPERATED NORMALLY. THE FAILURE WAS RECURRING. THE VEHICLE WAS UNABLE TO BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 50.
Jan 07, 2014
STEERING,FUEL SYSTEM, GASOLINE,SERVICE BRAKES
1 complaint
WE WERE DRIVING ON THE FREEWAY AND THE CAR STARTED ACTING LIKE IT WAS RUNNING OUT OFF GAS. THE STEERING WHEEL JERKED AND THE BRAKES LOCKED UP. WE NOW KNOW THE PROBLEM OCCURS ONLY WHEN SOMEONE SITS IN THE BACK SEAT BEHIND THE DRIVER. WE HAVE DUPLICATED THE PROBLEM NUMEROUS TIMES. SITTING IT THE BACK SEAT CAUSES SOMETHING TO SHORT OUT AND THE CAR DIES. THIS WAS VERY DANGEROUS IN REAL DRIVING CONDITIONS AND WE ARE LUCKY NO ONE WAS HURT. *TR
Dec 31, 2013
STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),TRACTION CONTROL SYSTEM
1 complaint
I WAS DRIVING MY 2012 FORD MUSTANG V6 PREMIUM ON THE MORNING OF 10\21\2013 WHEN FOR THE 4TH TIME THE ADVANCE TRACTION CONTROL MALFUNCTIONED. WHEN IT MALFUNCTIONED THE TRACTION CONTROL LIGHT STARTED TO FLASH AND I WAS UNABLE TO STEER MY CAR, BLOWER ON MY AIR CONDITIONER CAME ON BY ITS SELF FULL BLAST. WHILE I WAS TRYING TO GET CONTROL OF THE VEHICLE A EIGHTEEN WHEELER HAD TO GO OFF THE INTERSTATE INTO THE GRASS TO KEEP FROM RUNNING MY CAR OVER! THIS IS NOT THE FIRST TIME THIS HAS HAPPENED IT HAS BEEN IN THE SHOP 3 OTHER TIMES STARTING AT ABOUT 13000 MILES. THE PROBLEM IS ONLY GETTING WORSE!! I CARRIED IT TO THE SHOP WHEN IT FIRST STARTED HAVING THIS PROBLEM THEY TOLD ME THEN THAT THE CONTROL MODULE WAS UNDER NATIONAL BACK ORDER AT IT WAS GOING TO BE 6 TO 8 WEEKS BEFORE THEY WOULD HAVE TO PART IN FOR MY CAR. THE DEALER WAS TOLD BY TECH SUPPORT TO REPLACE MY 2012 PART WITH A 2013 PART??? THEY DID THAT EVEN THOUGH THE PART NUMBER WAS DIFFERENT. THE NEXT TIME I CARRIED THE CAR IN THE SHOP FOR THE TRACTION CONTROL THEY KEEP MY CAR AND DID NOTHING.THE THIRD TIME I CARRIED IT TO THE SHOP FOR THE SAME THING THE TECH CONNECTED TO THE CAR TO THE COMPUTER THE ALTERNATOR SENT CRAZY WAVES TO THE ELECTRICAL SYSTEM AND IT MESSED UP THE BATTERY THEY HAD TO CHANGE THE ALTERNATOR AND THE BATTERY. AND EVEN WITH EVERYTHING THEY HAVE DONE THE CAR IS STILL UNSAFE TO DRIVE AND THEY TELL ME TO TAKE THE CAR AND WHEN IT HAPPENS AGAIN THEY WILL CHECK IT AGAIN. NOW I AM STUCK WITH A CAR THAT IS GOING TO GET SOMEONE HURT OR WORSE SOMEONE KILLED!!! PLEASE HELP!!! *TR
Dec 04, 2013
SUSPENSION,SERVICE BRAKES
1 complaint
122512 WHEN GOING OVER SPEED HUMPS VEHICLE MAKES SQUEAKING NOISE. DEALER CHANGED OIL, ROTATED TIRES, AND COMPLETED A MULTI POINT INSPECTION. SUGGESTED ROTATING TIRES AND CHANGING AIR PRESSURE SHOULD HELP THE PROBLEM. THE SQUEAKING CONTINUED BUT DID NOT OCCUR ALL THE TIME. WHEN CALLING THE DEALERSHIP AFTER IT PERSISTED THEY SUGGESTED IT MAY BE THE COLD WEATHER. 042613 CALLED THE DEALERSHIP BECAUSE AFTER HAVING TIRE PRESSURE AND TIRES CHECKED THE NOISE CONTINUED & WAS OCCURRING OVER EVERY SPEED HUMP, WHEN I ATTEMPTED TO BREAK PEDAL WOULD NOT GO DOWN ON 3 OCCASIONS, & WHEN MAKING SHARP LEFT TURNS THE CAR MADE A KNOCKING SOUND. I WAS ALSO DUE FOR AN OIL CHANGE 20,000 MILE SERVICE. THE DEALERSHIP SERVICED MY VEHICLE 042713 AND REPLACED THE LEFT/RIGHT INNER TIE RODS BUT WHEN THEY RETURNED MY VEHICLE THE WHEEL WAS NOT ALIGNED. THE SERVICE DEPARTMENT SAID IT WAS BECAUSE THEIR MACHINE WAS BROKEN AND WHEN I COMPLAINED THEY ASKED ME TO BRING IT BACK THE FOLLOWING TUESDAY (050213) TO COMPLETE MY SERVICE. THEY ALSO MADE NOTE THERE WERE UNABLE TO DUPLICATE MY BRAKE PEDAL PROBLEMS. IN MY SERVICE REPORT THEY DID NOT NOTE THE OIL CHANGE, TIRE ROTATION, OR SERVICE. WHEN I MENTIONED THIS THE ADVISOR SAID IT WAS COMPLETED. 052913 I RETURNED MY CAR TO THE DEALER SERVICE DEPARTMENT. I HAD MY BRAKE PEDAL STICK 2 MORE TIMES SINCE MY LAST VISIT, THE NOISE GOING OVER SPEED HUMPS RETURNED, THE KNOCKED NOISE DURING HARD LEFT TURNS NOW ALSO OCCURRED DURING A RIGHT TURN, & LEFT SIDE TURN NOISE RETURNED. ALSO OIL SETTING READS ONLY 86%. AS OF TODAY (060213), I STILL DO NOT HAVE MY VEHICLE OR A CLEAR ANSWER AS TO WHAT IS WRONG OR WILL BE REPAIRED. AFTER CALLING THE SERVICE DEPARTMENT ON FRIDAY (053113) & SATURDAY (060113), THE SERVICE ADVISOR ONLY SAID THEY ARE ORDERING PARTS, THE SALES DEPARTMENT WOULD GIVE ME A CALL, & THEY MAY REPLACE THE SWING ARM. *TR
Jun 02, 2013
ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES,ENGINE
1 complaint
IT WAS A CLEAR AND WARM DAY IN SOUTHERN CALIFORNIA. ROADS HAD NO DIRT, WATER, DEBRIS, ETC..I WAS DRIVING ABOUT 35-40 AND HAD JUST GONE IN TO 4TH GEAR. MY 2012 V6 MUSTANG SUDDENLY SWERVED TO THE LEFT REALLY HARD FORCING ME IN TO THE LEFT LANE AND ALMOST IN TO ANOTHER VEHICLE. THEN TO THE RIGHT WHICH ALMOST MADE ME LOSE CONTROL. FELT LIKE EACH TIRE WAS LOCKING UP INDEPENDENTLY. THE TRACTION CONTROL LIGHT WAS FLASHING. FELT LIKE I GOT A FLAT AND THAT MY CAR WAS BRAKING ALL BY ITSELF. I TRIED TO THROTTLE UP A SECOND LATER TO GET OUT OF TRAFFIC AND IT HAD NO RESPONSE. I COULD NOT ACCELERATE WHEN PULLING OVER I HIT THE BRAKES AND THEY SOUNDED LIKE METAL ON METAL, FELT ROUGH AND LIKE THE ABS WAS ENGAGING. ONCE STOPPED I CHECKED THE TIRES AND ALL WERE FINE. I TURNED OFF THE ENGINE AND WAITED A SECOND. TURNED IT BACK ON AND ALL SEEMS FINE. THIS MADE ME ALMOST CRASH IN TO ANOTHER CAR!!!! THERE ARE A LOT OF PEOPLE ON FORUMS LIKE THIS ONE HTTP://WWW.ALLFORDMUSTANGS.COM/FORUMS/2011-MUSTANG-TALK/352383-ADVANCTRAC-ALMOST-CAUSED-MAJOR-WRECK-9.HTML COMPLAINING ABOUT THE SAME ISSUE. *TR
Mar 26, 2013
VISIBILITY/WIPER
1 complaint
THE REAR DEFROST CABLE DETACHED FROM MY WINDSHIELD CAUSING ME NOT TO BE ABLE TO DEFROST THE REAR WINDOW. THIS IS A HUGE ISSUE AS I LIVE IN A COLD WEATHER AREA AND I CANNOT KEEP THE BACK WINDOW CLEAR. I HAVE SEEN A FEW COMPLAINTS LIKE THIS ON FORD FORUMS. *TR
Jan 15, 2013
POWER TRAIN,UNKNOWN OR OTHER,ENGINE
1 complaint
THE PROBLEM WITH THE VEHICLE STARTED WHEN I TRIED TO START IT. WHEN I TURNED THE KEY THE VEHICLE TOOK A FEW SECONDS LONGER THAN USUAL TO START UP. AS I BEGAN DRIVING DOWN THE HIGHWAY MY VEHICLE WOULDN'T SHIFT GEARS OUT OF 40MPH AND CAUSED THE ENGINE TO HAVE HIGH RPM. WHEN I TURNED OFF THE ENGINE AT A GAS STATION AND TRIED TO START IT BACK UP. VEHICLE WOULD NOT START AND I HAD TO GET IT JUMPED. VEHICLE STILL DOESN'T SHIFT GEARS. THIS VEHICLE IS ONLY 1 YEAR AND 1 MONTH OLD SINCE I PURCHASED IT. *TR
Dec 20, 2012
POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
MY NEPHEW LOST CONTROL OF HIS SIX SPEED 2012 MUSTANG WHILE DRIVING ON MOUNTAIN ROAD AND WAS KILLED. HE WAS DOWNSHIFTING INTO LEFT CORNER OR ROAD THEN ROAD TURNS RIGHT UPHILL (LIKE AN "S" SHAPE). PERHAPS THE POWER TRAIN HAD AN ISSUE.? *TR
Dec 02, 2012
ELECTRONIC STABILITY CONTROL (ESC),TRACTION CONTROL SYSTEM
1 complaint
WHILE DRIVING ON A DRY, STRAIGHT STRETCH OF ROAD AT 50MPH, THE TRACTION CONTROL/STABILITY CONTROL SYSTEM KICKED IN AND STARTED SLOWING THE VEHICLE FOR NO APPARENT REASON. THE SYSTEM PULSED THE BRAKES FOR ABOUT 1/4 MILE, THEN THE SYSTEM RETURNED TO NORMAL. DASH LIGHTS INDICATED TRACTION CONTROL WAS KICKING ON. THIS HAS OCCURRED ON THREE SEPARATE OCCASIONS. *TR
Aug 07, 2012
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,EQUIPMENT,SERVICE BRAKES
1 complaint
ISSUE # 1 BRAKES: UPGRADE "BREMBO" BRAKES SQUEAKED ABOUT 2 WEEKS OUT THE DEALERSHIP. TOOK IT A TOTAL OF 4 TIMES AND DEALER COULD NOT FIND THE ISSUE, THE 5TH TIME, I DROVE THE VEHICLE AND SHOWED SERVICE ADVISOR AND TECH. ACCORDING TO DEALER THE REAR BRAKES WERE REPLACED. THE NEXT DAY, BRAKES ARE STILL SQUEAKING, TAKE IT BACK TO DEALER WHERE IT WAS REPAIRED A SECOND TIME, PICKED UP THE CAR, ON THE 4TH DAY, I WAS COMING TO SLOWING DOWN READY TO BRAKE, PUSHED THE CLUTCH AND CAR JOLTED FORWARD (AS IF I PUSHED THE GAS AND LET GO OF THE CLUTCH). I DID NOT THINK ANYTHING OF IT, 5 MINUTES LATER, THE CAR STARTED GRINDING, NOISE WAS ONLY HEARD WHEN DRIVING AND WOULD STOP AS THE VEHICLE CAME TO A STOP. A FEW DAYS AFTER THAT I WAS MOVING CAR FORWARD, IN MY DRIVEWAY, PUT IN FIRST GEAR, CLUTCH IN , AS I SLOWLY RELEASED THE CLUTCH (NEVER TOUCHED THE GAS), AND AS I TRIED TO BRAKE, THE VEHICLE DID NOT STOP, CLUTCH ENGAGED, PUSHED THE BRAKE AS HARD AS I COULD THE CAR KEPT MOVING AS IF THERE WAS PRESSURE ON THE GAS PEDAL, ENDED UP HITTING OUR SUV PARKED IN FRONT, CAR STILL DID NOT STOP, ACTUALLY PUSHED SUV ABOUT 10 FEET FORWARD, UNTIL I TURNED OFF VEHICLE AND USED THE HAND BRAKE. ISSUE # 2 A/C - WHEN DRIVING THE AIR WOULD COME ON RANDOMLY, FULL BLAST, THE SCREEN WOULD SHOW EXTERIOR TEMPERATURE AT 00, 2 FANS WOULD COME ON, ONE ON EACH SIDE OF THE SCREEN DISPLAYING 88 DEGREES (VEHICLE IS NOT EQUIPPED WITH DUAL AIR CONTROLS ). THIS HAPPENS RANDOM AND IN THE PAST 4 MONTHS I'VE HAD THE CAR I HAVE EXPERIENCED THIS ISSUE 3 TIMES. - DEALER CANNOT FIND THE PROBLEM. *JS
May 01, 2012
POWER TRAIN,SEAT BELTS,WHEELS
1 complaint
PURCHASED 7/11 A 2012 MUSTANG WITH 9 MILES ON IT. IN LESS THAN 6 MONTHS. WE HAVE HAD TWO FAILED TIRES. A LEAKING TRANSMISSION. NOW THE PLASTIC PART OF THE SEAT BELT THAT HOLD THE BELT OFF THE NECK IS BROKEN AND FORD REFUSES TO FIX IT. *TR
Mar 01, 2012
SERVICE BRAKES, HYDRAULIC,POWER TRAIN
1 complaint
WHEN I FIRST PURCHASED MY CAR I STARTED TO NOTICE THAT SHIFTING DIDN'T SEEM RIGHT. ONE MORNING I WALKED OUT TO MY CAR TO START IT AND THE CLUTCH WAS ON THE FLOOR. I PUMPED THE CLUTCH SEVERAL TIMES TO GET ANY KIND OF PEDAL PRESSURE BACK. THIS HAPPENED ONE MORE TIME AND I DID THE SAME THING THE GET PRESSURE BACK. ON 6 DEC WAS THE FIRST TIME I BROUGHT IT IN TO A FORD SERVICE DEALER TO HAVE IT LOOKED AT. BUT BEFORE I GOT TO THE DEALER, I STARTED TO NOTICE A LOT OF NOISE FROM THE TRANSMISSION. THE NOISE SOUNDED LIKE A WHINE. THEN NOISES ALSO CAME FROM THE REAR BRAKES I STARTED TO HEAR A LOT OF NOISE FROM THEM, LIKE THEY WERE STILL TOUCHING THE ROTORS. WHEN I GOT TO THE FORD DEALERSHIP I TOLD THEM ABOUT ALL THE ISSUES I WAS HAVING AND LEFT THE CAR WITH THEM. LATER THAT EVENING THE SERVICE CENTER SAID THE CAR WAS DONE. WHEN I PICKED IT UP THE SAME ISSUES WERE HAPPENING WITH THE TRANSMISSION AND THE BRAKES. I RETURNED TO THE FORD SERVICE CENTER AND DROPPED OFF THE CAR AGAIN THE NEXT DAY. THE SERVICE CENTER KEEPS ON SAYING THE TRANSMISSION AND CLUTCH ARE FINE, EVERYTHING IS NORMAL AND THERE ARE NO OTHER REPORTED ISSUES WITH THIS PROBLEM ON THE TRANSMISSION. ON THE BRAKES, THE SERVICE CENTER DID FIND THAT BOTH REAR PADS HAD BROKEN GUIDES ON THEM AND THEY WERE ALLOWING THE PAD TO MOVE AROUND IN THE CALIPER. THE SERVICE CENTER FIXED THE BRAKE ISSUE AND I HAVEN'T HAD ANYMORE ISSUES WITH THAT. NOW ON 10 DEC, I LEFT MY HOUSE AND WENT TO PUT THE CAR IN SIXTH GEAR AND IT WONT GO IN, THE GEAR WILL JUST GRIND. I PULLED OVER AND WENT THROUGH ALL THE GEARS AND SIXTH GEAR WILL NOT WORK. I HAVE CONTACTED MY LOCAL FORD DEALER AND SERVICE CENTER AND HAVE YET TO HEAR ANYTHING BACK FROM THEM. *TR
Dec 11, 2011
Frequently Asked Questions
How many problems does the 2012 FORD Mustang have?
The 2012 FORD Mustang currently has 468 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2012 FORD Mustang?
The most common problems reported for the 2012 FORD Mustang are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2012 FORD Mustang problem data come from?
All problem and complaint data for the 2012 FORD Mustang comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
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