How many problems does the 2021 HONDA Passport have?

The 2021 HONDA Passport currently has 113 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2021 HONDA Passport?

The most common problems reported for the 2021 HONDA Passport are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2021 HONDA Passport problem data come from?

All problem and complaint data for the 2021 HONDA Passport comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

2021 HONDA Passport Problems

FORWARD COLLISION AVOIDANCE

18 complaints

Car slammed on brakes while on interstate, the system likes to say brake, brake, brake, when there is nothing to brake for but a few days ago it actually took action and slammed on brakes on the freeway.

Nov 17, 2025

My automati braking has repeatedly malfunctioned and deployed emergency braking when no other vehicle is in the front of mine

Mar 13, 2025

The contact owns a 2021 Honda Passport. The contact stated while driving at 22 MPH, "The Collision Mitigation Braking System" warning message illuminated. The contact stated the vehicle applied the emergency brakes independently. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer was notified of the failure. The approximate failure mileage was 25,950.

Jan 08, 2025

I’ve had several incidents where my vehicle has forced me to a screeching hault when not needed. Most recently it did, and I was almost rear ended by a large UHaul truck while my baby was in the backseat. This is extremely dangerous. This anti-collision system activates while on turns and when nothing else is happening around the vehicle. This is a safety feature that makes the vehicle more unsafe.

Apr 20, 2024

Since purchasing the vehicle in December 2023 with ~36,000 miles there have been two instances where the automatic brake warning has activated. Both events occurred while entering a corner between 30-50 mph with no other vehicle in the area or obstructions to be noted. The passport briefly activated the automatic brake warning, with the flashing indicator occuring on the main dash display for roughly 3-5 seconds. Following this brief period of indication the vehicle returned to it's normal operation. No accidents or injuries were sustain from these spurious events.

Apr 19, 2024

+ 13 more complaints for this component

POWER TRAIN

15 complaints

I own the 2021 Honda Passport (Touring). On numerous occasions while making left or right turns. The truck will decelerate by itself, and the engine will rev up and the RPM increase but the truck fails to respond when the accelerator pedal is depressed. I continue to press the accelerator pedal, and the truck eventually appears to catch up with its speed. Very dangerous when trying to enter from expressway lane. There also are occasions on straight lane take offs that truck appears sluggish in normal gear shifting.

Sep 29, 2025

I was driving along at 65 miles an hour when the car randomly threw itself into neutral. I turned the car off restarted it drive a little bit. It continued to happen over and over and it usually does not matter on the speed. After the transmission replacement, the transmission still continues to hit hard on third and fourth gear..

Jul 28, 2025

The rod bearings failed requiring a new motor. The vehicle is available for inspection. My safety is at risk as well as the risk of others because the vehicle is not able to be driven. The problem has been confirmed by Ziegler Honda of Racine. They formed a diagnostic test and quoted me $6K+ repair. There were no warning lamps and this issues started about 1 week ago.

Jul 24, 2025

TRANSMISSION SLOW TO ENGAGE FROM REVERSE TO DRIVE WHEN BACKING OUT OF DRIVEWAY. SO SLOW THAT ONCOMMING VEHICLE HAD TO STOP QUICKLY. RIDING AT ABOUT 30MPH ON A DOWNHILL GRADE THE TRANSMISSION IS CONFUSED AND IT FEELS LIKE IT CAN'T FIND A GEAR TO STAY IN THUS CAUSING MUCH DISTRESS TO DRIVER IT FEELS LIKE CAR IS BREAKING AND SURGING FOWARD WITH DRIVER HAVING LITTLE CONTROLL OVER SITUATION. REPORTED TO HONDA IN COMPLAINT AND WAS TOLD THAT IS THE WAY TRANSMISSION IS

Apr 23, 2025

Hard inadequate shifting on ZF9 transmission between 4th and 5th gear with audible loud metal chunk from the transmission with jerk (break and sudden acceleration) of whole car. It could cause serious incident on icy surface to loose control on the car. America Honda case # 14390220

Sep 15, 2024

+ 10 more complaints for this component

SERVICE BRAKES

6 complaints

Concerns with the brake master cylinder and brake booster. Bolts not torqued enough during manufacturing. I had an independent inspection completed on 6/4/25. Technician determined the bolts were not torqued properly. Concern is my brakes could fail causing fatal crash

Jun 09, 2025

This afternoon traveling home from our 5 year olds swim class, turning into our neighborhood at appropriate speed and braking. Shortly after I turned in, my passport jerked, dinged, locked the steering and then was ok. No error lights came on but was very scary. Too many recalls with this vehicle

Mar 09, 2025

The contact owns a 2021 Honda Passport. The contact stated while driving at an undisclosed speed and coming to a stop light, the brake pedal was depressed, and the wheels locked up. The contact stated that the vehicle failed to come to a gradual stop. The contact was able to continue driving after the brakes had been released. The failure occurred intermittently. The service brake warning light was illuminated. The dealer was unable to reproduce the failure and the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 20,000.

Nov 19, 2024

I purchased this vehicle from a dealership 1 week ago. Prior to receiving the vehicle it had been serviced by the dealership and had passed inspection. The vehicle is a 2021 with low miles and appeared to be in very good condition with no appreciable rust, corrosion or wear. Since purchase, I have driven the vehicle about 160 miles on my daily commute. I did have issues with one of the automatic systems, but will submit that as a separate report as I do not believe it is related to this issue. Tonight I was driving home from work on a hilly, curved two-lane road and came upon a vehicle parked across the opposite lane and slightly into my lane. I was traveling at about 45 mph and pressed on the brakes suddenly but with reasonable force in order to slow to pass with caution. I immediately felt loss of brake pressure and did not stop as expected. I continued on at the same speed and passed very close to the rear of the stopped vehicle. Fortunately, I was able to swerve to avoid a collision. Once the brake pedal was pressed completely to the floor, the vehicle began to decelerate gradually as I continued down the hill. No warning lights or alerts came on at that point. At the bottom of the hill, I turned onto a flat quiet road to drive slowly and assess the situation. I determined that the brakes were compromised and that most pressure had been lost. I parked the vehicle and about 15 minutes later turned it off and back on and numerous warning systems came on saying that the brake fluid was low and other steering and traction control systems were compromised. I got out of the vehicle and brake fluid was pooled on the ground by the rear tire on the driver's side. When the roadside assistance person arrived we confirmed the leak by putting more brake fluid in, which gushed out onto the ground when the brakes were applied. The vehicle was transported by flatbed to a repair shop. There was no warning prior to this incident and no emergency system alert until well after.

Sep 19, 2024

Vehicle started having issues with steering wheel shaking under braking at 10k miles. It started getting worse and at15k miles dealer diagnosed warped rotors . Dealer stated that brakes are not under warranty as this is wear and tear item. Dealer resurface rotors instead of replacing them as Honda wouldn’t cover it . Issue has returned again and under breaking steering wheel is shaking pretty bad . Honda does not want to cover this under warranty. I have contacted them and they said this is not under recall and they can’t help me. I wanted to report this as I do believe this safety issue that could result in serious accident and possible even casualties.

Jul 29, 2024

+ 1 more complaint for this component

SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

6 complaints

The automatic emergency brake system will randomly activate despite there being nothing in the way, no car in front, and no obstruction. It causes the car to slam on the brakes for no reason which I’m afraid will cause someone to hit me from behind.

Oct 26, 2024

Driving on [XXX] in New York State and the car started to break and no objects or cars in front of us. Dash-broad light came on and it said Break. Traveling doing 70 MPH and car went to 50 or so in seconds. This goes on about once a week in different areas. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Jul 26, 2024

The passport flashes BRAKE and steering wheel shakes for no reason. I’ll be driving down the road nothing near and it does this. A few times it’s actually applied the brakes. Thank goodness no one was behind me as it potentially could have caused an accident. This occurs daily. Especially if I am driving on a 2 lane road

Apr 17, 2024

Under many normal driving conditions, the front collision brake system activates. This has almost caused a collision as it shakes the wheel and applies the brakes.

Mar 14, 2024

Our 2021 Honda passport EX-L sometimes hits the brakes on its own. It happens every now and then, like when I'm exiting a freeway, or sometimes even when going with the flow of traffic. I've seen this issue talked about in the [XXX] , but today I saw an official article citing NHTSA concerns, so I'm writing to say that I too have experienced this potential dangerous issue while on road. My vehicle randomly brake checks on its own when it falsely detects the situation in front of me, which could result in a rear end collision. I'd like to see this issue resolved, so please feel free to contact me if you need any more information. Even back in 2022, I was experiencing this issue. This has happened occasionally. The last time was about a few weeks ago on the freeway. Please see the forum screenshot for my reference-- I'm [XXX] in that thread. Here's the article I read today: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Mar 12, 2024

+ 1 more complaint for this component

ENGINE

5 complaints

Engine Restart failure. Vehicle approached intersection, came to complete start and engine stopped. Vehicle would not restart when I lifted foot off of brake pedal. I had to shut vehicle off, waited a few minutes and restarted it again. Vehicle's Auto Idle Stop system was activate at time. on 12/11/2024 reported incident to NuCar Honda, Norwood, MA. They were unable to duplicate issue.

Apr 06, 2025

While at a stop light, there was an engine start failure that caused the vehicle not to restart. It took me approximately 5 minutes to get it to start again.

Apr 01, 2025

I purchased a 2021 Passport this week with 22k miles. Test drive was great, but the next day I noticed a knocking sound coming from the engine at low rpm on a warm engine. I took back to the dealer twice and they told me it was normal… I took it to another Honda and they diagnosed crank bearing knock. I just purchased this car with low miles and it has engine problems which is very scary. Maintenance records are great. I’ve been reading forums and this problem is very common with these engines. A lot of people have been told it was normal, but it is not. It’s very scary and dangerous to find out I bought a defective engine. I have a video of the knocking sound.

Mar 01, 2025

Engine knocking noise that related to recent Honda crankshaft recalls of certain V6 engines. with 22k miles Honda did replace on main crankshaft bearing to to premature wear on my multiple complains on engine knocking noise that clearly audible between 11 to 17 k RPM. After main bearing replacement the noise is audible so the parts that cause it are still working in this engine. It is super unsafe to have catastrophic failure of an engine on highway or in the mountains with no cellular connection.

Sep 15, 2024

I am writing to make you aware of an alarming incident that happened with our 2021 Honda Passport this fall. My wife backed out of the garage and was in our driveway when the vehicle engine suddenly turned off and a message appeared on the entertainment display. It said that the antitheft system had lost power and that the power button needed to be pushed to restore it. She finally got the car to start by pushing the “volume” button, NOT the power (engine on/off) button. The message disappeared. If this would have happened while actually on the road, there could have been serious consequences. Can you image your vehicle suddenly shutting off on a highway? About a two months later, I also received the same message when driving through my subdivision, but the engine did not shut off. I immediately took the vehicle a local Honda dealer who tested the battery (the original battery – just about to turn two years old) and found that it needed to be replaced. There was no indication that it was going bad prior to these incidents. As I stated earlier, it is the first scenario that is a red flag. Why did the engine shut off? Have other Passport or Honda owners had a similar experience? I thought you should know what happened to us.

Dec 24, 2022

ELECTRICAL SYSTEM

5 complaints

I was driving at 60mph and the entire dash went blank for about 30seconds. There was no speedometer, warnings, no display at all. After about 30 seconds the tach showed back up followed by the gear indicator and speedometer with the drivers information center showing up last. This happened on Sunday 5/7/23 this has happened once before but it was brief and I wasn’t sure it had actually happened. This time I saw it go blank and watched the whole process of it coming back on.

May 08, 2023

The radio stops and pauses. At times the radio and phone are unusable. When it does come back on the volume is very loud and is shocking . Please see NHTSA ID # 10198172

Apr 11, 2023

The Radio started to "crackle or skip" while using apple CarPlay. The crackle noise continued after audio had been paused. Our safety was at risk because the noise was very distracting. I needed to take my hand off the wheel to unplug my phone to stop the noise. The equipment has not been inspected. The only sign of failure were small cracks that were much more intermittent, compared to constant crackling that I am experiencing now.

Aug 02, 2022

The contact owns a 2021 Honda Passport. The contact stated that while driving the 49 mph they noticed their radio suddenly went off and the vehicle's instrument panel blacked out. The vehicle's horn no longer functions properly. The vehicle's windows failed to open and close and the vehicle turned completely off in the middle of the highway losing all power. The contact stated the failure caused an oncoming vehicle to end up rear-ending them. There were no injuries and no medical attention was needed. The vehicle was towed. A police report was filed. The contact took the vehicle to the dealer who was informed by the manufacturer that they were not to proceed forward with any diagnosing or repairs for the vehicle. The manufacturer was made aware of the failure and opened a case regarding the matter. The failure mileage was 3,627.

Oct 14, 2021

Crash: 1

The contact owns a 2021 Honda Passport. The contact stated while driving 40-45 MPH, the instrument panel lights, and GPS navigator screen inadvertently turned black. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the dashboard wiring connectors were faulty. The contact stated that the vehicle was not repaired as the parts for repair were not yet available. The contact stated that the failure had been reoccurring upon starting the vehicle and while driving. The manufacturer was notified of the failure and referred the contact to the dealer. The vehicle was not repaired. The approximate failure mileage was 3,000.

Sep 01, 2021

ELECTRICAL SYSTEM,ENGINE

4 complaints

Vehicle has been having AIS issues for a couple of years, requiring new batteries, new starter/relays and countless internal computer updates (none of which have helped btw...). This morning she had the AIS engaged, went to turn left at a green light and when she released the brake the vehicle threw itself into Neutral and flashed a "Auto Idle Stop System Problem" message on the dash. She put it into park and tried to restart, which failed, she then had to turn the vehicle off completely and restart from there. As I mentioned, none of the computer updates Honda has done for this vehicle have helped and it's my understanding there is a block of vehicles in this age range (all Passports, Ridgelines and Pilots) that continue to have problems with the AIS as well. Honda needs to disable this "feature" on any vehicles they cannot fix via computer updates IMMEDIATELY before they get someone killed. Not to mention, we are sick and tired of having to replace the battery and/or starter every couple of years. Honda should not be putting tax breaks above their customers safety and satisfaction. You know it's bad when their 30+ year techs go out of their way to buy a used Honda just to avoid the AIS because they don't know what to do with it at this point either.

Dec 03, 2025

My car is equipped to cut off when you come to a stop. It has failed to restart after taking your foot off the brake a couple of times, and it has been slow to restart many times.

Jul 18, 2023

The auto engine idle is failing to properly restart the vehicle. After coming to a complete stop the vehicle will not restart on its own. I have to put the vehicle in park, wait a few minutes and then push the start button to restart the vehicle. The vehicle will be available for inspection upon request. My safety and the safety of others has been put at risk numerous times. The vehicle has failed to restart mid-intersection in heavy traffic., on the highway during stop and go traffic, and at stop lights. The problem has not been reproduced or confirmed by a dealer or service center. The vehicle has not been inspected by the manufacturer, police or insurance company. No prior warning signs, messages or lamps have appeared before the problem.

Jun 21, 2023

SUV randomly unable to shift out of Park. Push-button electronic shifter rendered useless. Car cannot be manually put into NEUTRAL for towing because Honda does not provide its customers with the tool. They apparently will sell it to you for $200+ dollars if they even have or are willing to give you one. Warning for Transmission System and Blind Spot Systems both appeared. No other codes or indicator prior or at incident.

Jul 19, 2022

UNKNOWN OR OTHER

3 complaints

my vehicle shut off during idle for energy compensation. It failed to restart and allow the vehicle to be in drive causing the car to stall out and not turn back on.

Sep 04, 2025

2021 car manufactured. 10/2022 car purchased used/certified from Honda dealer. 12/10/2023 Car would not start. All lights not working. Called roadside assistance. While waiting, approximately 30 minutes later, tried starting the vehicle and it started. 12/11/2023 Took the car to the dealership, still under warranty, dealership replaced the battery 5/6/2025 car would not start. Waited approximately 10 minutes, tried starting the vehicle and it started. Dashlights were working, batter light did not come on. 5/6/2025 Took car to the dealership, battery not under warranty. was told they would replace the battery for $400-$500 or I could have a diagnosis performed for $150. I declined both because it has only been 1 year and 5 months since the battery had been replaced. I feel like its another issue and it should be looked into for free. The manager would not meet my request. I left. 5/7/2025 Spoke with another manager at the dealership. Explained the situation. Was told I could bring the car in for a battery test for free. I declined because I didn't want to purchase a battery or other services from the dealership at potentially higher cost than a don-dealership mechanic. 5/8/2025 Brought car to local mechanic. Battery test performed, cranking/starter test performed. Both were in normal ranges. I did not receive any other service at the mechanic. Approx 1/2024 stopped using the auto-idle stop feature due to feeling unsafe at stop lights. Occassionally, when auto-idle goes off then restarts the car feels like it is struggling to restart and dashlights briefly dim. I now manually turn off this feature each time I drive. These problems have been reported to the dealership, Holler Honda. The problems have not been reproduced or confirmed at the dealership because they have only happened twice. The vehicle has not been inspected other than during recalls and oil changes. No warning lamps or messages have appeared.

May 08, 2025

I brought my 2021 Honda Passport brand new in May 2021. It started having a safety defect issue in July 15, 2022, i placed the vehicle in reverse and proceeded to back out and the vehicle switched to neutral as i was backing out. Then a dash indicator displayed that read stop driving when safe transmission problem, see manual. Then a few weeks later, i put it into drive and proceeded to drive off and the vehicle switched to neutral and the same dash indicator came on that read, stop driving when safe transmission problem, see manual. Then a month later i put it into park and the same message displayed again. Over the past 4 months it has done this intermittently. I feel unsafe as i could be driving at a higher speed on the interstate around others and this issue could occur. I have taken it to the Honda dealership over 3 times. They even had a field inspector from the Honda Corporation to look at it for a couple of hours but they couldn't replicate the issue at all. I have been reaching out to the Honda Corporation since July and they have yet to repurchase my vehicle or give me any solution. I had to wait over two months before i even got a call back from my case manager, as i was reaching out almost daily. I even sent a letter stating that i will be taking action under the vehicle warranty enforcement act for a repurchase of my 2021 Honda passport and still no response. I even wrote a complaint to BBB and they still didn't acknowledge the safety issue.

Nov 22, 2022

VISIBILITY

3 complaints

The contact owns a 2021 Honda Passport. The contact stated that while after parking the vehicle in a garage and attempting to depress the button to collapse the side view mirrors, the function failed to operate. The contact took the vehicle to the dealer to have the wires replaced. The contact stated that shortly after the repair, the failure recurred. The contact returned the vehicle to the dealer and was informed by the dealer that the vehicle was repaired. The contact referenced NHTSA Campaign Number: 23V174000 (Visibility) however, the VIN search found that the recall was not associated with the failure. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 28,000.

May 28, 2024

See attached document from complainant

Oct 25, 2023

The contact owns a 2021 Honda Passport. The contact received notification of NHTSA Campaign Number: 23V174000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Aug 01, 2023

TIRES

3 complaints

Tire sidewall separation. Tire manufacturer has recalled other tires with different mold numbers for this exact same issue but this tire isn't included in recall but has now shown the same issue. This could have caused a catastrophic blowout failure had I not caught.

Sep 01, 2023

Tire Sidewall Blowout Drivers front 8/27/21 Continental cross contact LX 265 45 R 20 104H is the number after that. rode over a branch approx 3" in diameter at approx 10mph do not feel this should have caused a blow out on an SUV Could have caused loss of control

Aug 30, 2021

Tire Blowout on pothole with appox diameter less than 4" 265 45 R 20

Aug 30, 2021

VISIBILITY/WIPER

3 complaints

Regarding NHTSA Recall Number 23V-174 Honda Campaign Number: FE5 Service Bulletin Number: 23-035 On May 1st, 2023, we dropped off our vehicle for service at Rick Roush Honda in Medina, Ohio for the recall noted above. Both side mirrors were replaced per the recall. Upon getting the vehicle back from the service department, we noticed that the driver's side (left) mirror had waves in it that made it look like a 'fun house mirror'. The dealership didn't have an additional mirror on hand, so we drove with this replacement mirror for a week until an additional replacement came in. The second replacement was just as bad as the first. Upon pulling off this mirror, the service department grabbed the first replacement as well as the original mirror and compared all three. The waviness didn't appear in any of the mirrors when they weren't installed, however, upon attaching either of the replacement mirrors to the mirror assembly the waviness returned. The service department then decided to install the original mirror back on the vehicle until they could find out what was wrong with the replacements. It's now been 85 days, and the service manager, [XXX] , hasn't heard back from his contacts at Honda in California. He stated they have had 7 to 8 others with the same complaint and are waiting on resolution for them as well. Honda forums posts show others with the same issues at other dealerships with these mirrors. I contacted Honda Customer Care today (7/25/2023) and they provided case # [XXX] with an initial follow-up date between 2-3 business days. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Jul 25, 2023

I was pulling out of my drivway on a colder mid-november morning when the windshield on my new Honda Passport spontaneiously cracked from the upper left frame and ran all the way across the driver's side view. I was only pulling out of my driveway at about 5 mph when it cracked. My mechanic suggested Honda's have a problem with frame flex, which cracks the windshields similar to how mine cracked. I reported the defect to Honda but they said they don't replace windshields, and referred me to a 3rd party to pay the repair out of pocket. Since the windshield is a crucial to the structure of the vehicle, it's alarming how many people are experiencing the same problem with Honda windsheilds

Nov 30, 2022

At highway speeds, example 70 mph, the driver side mirror vibrates so violently you cannot see clearly what is in the adjoining lane making lane changes difficult, the dealer will not replace the mirror claiming it will just happen again, the dealer claims that honda corporate is aware of the issue but they have bee telling me that for 21 months

Oct 19, 2022

SEATS

2 complaints

SRS warning light came on. Diagnostic found Code U3000-49 Internal Failure of the SRS unit-Seat weight sensors on front passenger seat Front seat lower frame/rail required replacement and was completed by the dealer at my out of pocket cost. This vehicle was not included in the Honda 750,000 vehicle recall for this same defect. Reference Notice 24-050

Nov 26, 2025

Honda is not making the effort to correct this safety recall. Several dealers have been contacted and give the same old reply which is "Honda has not sent the parts". Meanwhile, safety is being jeopardized. This is about the 5th safety call on this vehicle which is ridiculous.

Sep 19, 2024

ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE

2 complaints

CMBS (Collision Mitigation Braking System) Problem

Sep 24, 2025

The forward colision warning comes on for no reason and brakes are getting applied for no reason. Very dangerous and can cause a rear end crash.

Apr 18, 2024

ELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

2 complaints

The vehicle infotainment system froze. Several minutes later after driving, I pressed the brakes but they did not function. The vehicle would not stop and crashed into the vehicle in front of me. Emergency braking did not engage or otherwise show signs of activation. After turning off the car and dealing with the accident, I restarted the vehicle and the brakes and infotainment system operated normally.

Apr 06, 2025

Crash: 1

On Sunday April 14 while driving on the LIE middle lane a person driving at a high speed went from right side across to left lane in front of me when all of a sudden the brakes activated itself and my car nearly came to a stop nearly causing a car behind me to rear end me. This happened several times before while driving approaching vehicles in front scaring my family and I. Now my CMBS lights are permanently on on the dash. This system is nerve racking and will cause a severe fatal crash. Many people on several platforms are complaining about the same or similar issues. And understand an investigation has begun. Something needs to be done to resolve this issue. I have owned my 2021 Honda passport since November of 2023. With 19k miles.

Apr 17, 2024

AIR BAGS

2 complaints

The contact owns a 2021 Honda Passport. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Sep 19, 2024

The contact owns a 2021 Honda Passport. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

Aug 30, 2024

ELECTRICAL SYSTEM,UNKNOWN OR OTHER

2 complaints

I purchased my vehicle in August 2023 (used). Phone calls (both through using CarPlay and with the phone unplugged and with genuine cables) sound terrible on the part of the recipient. We replaced the FAKRA cables and harness late last year and just replaced the microphone (and I got charged a diagnosis fee). The issue is continuing. It's gotten so bad that I have to use my AirPods to make any calls for my recipient to hear anything I'm saying (which is illegal in my state and should not be a requirement in a car that is less than 3 years old). I've dug in to forums and this is a common issue for the EX-L trim level in the 2021 model. Additionally, this can impact the backup camera and other lane keeping assist issues. I have factory reset it multiple times and it's still having similar issues.

Feb 24, 2024

When using the audio system (Apple Airplay, Bluetooth, Sirius Navigation, or FM Radio), the speakers or radio will at some point start to crackle and make noises similar to static noise, like wires sparking. which causes the music to cut out and shut off completely. Our safety is at risk because the noise is very distracting, it is very annoying, it makes me nervous and angry because it becomes unbearable. I have to stop and turn off the car, turn it back on because I can't use music or browser or anything. I took it to the dealer where I bought it and they told me that it was a factory defect due to poorly installed cables. That creak is now constant that the car is barely drivable in those conditions. The equipment has not been inspected. I was never warned about this defect of the car. And I am sure I am overpaying for this car for it to have such a major and obvious issue.

Aug 03, 2023

POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE

2 complaints

We were driving at 55mph and every warning light came on. It quickly decelerated to 20mph then wouldn't shift from first gear. We were in an area where there was no places to pull over. We pulled over and the car wouldn't shift from park. We were told to let it sit 15min then try again. After 20 min the car worked normally. The computer system deletes all the errors once it sits. The dealership says there is nothing wrong. This is the 2nd time it's done it. We were told to check the battery. It's new and we do not trust this vehicle. If it does it on the freeway it would be catastrophic. Honda needs to fix this problem. The crash avoidance also says to brake at every car in the opposite lane. I purchased a code reader to try and save all the codes when the car acts up.

Dec 26, 2022

BOUGHT THE CAR FROM THE DEALER DROVE GREAT ! WEEKS INTO OWNING IT TRANSMISSION IS CLICKING BANGING AND DRIVING ROUGH MOST OF THE ISSUES ARE SECOND AND THIRD GEARS . STREET OR HIGHWAY . SERVICE CAN'T SEEM TO FIX IT VEHICLE IS ALSO SOME TIMES SLUGGISH AND DOESN'T HAVE THE PEP THAT IT SHOULD . TEST DROVE 2 OTHER PASSPORTS AND THEY BOTH HAD GREAT POWER AND NO TRANSMISSION ISSUES PLEASE HELP!

Feb 02, 2021

EXTERIOR LIGHTING

2 complaints

Automatic high beam headlights turn on and off sporadically causing flashing lights for oncoming traffic.

May 07, 2022

The headlights iced over completely while driving in light freezing drizzle. When they iced over it was at night and I was no longer able to see well enough to drive safely. These all led headlights need a heating system like emergency lights to prevent this in freezing conditions.

Mar 14, 2022

FUEL SYSTEM, GASOLINE

1 complaint

The contact owns a 2021 Honda Passport. The contact stated that while depressing the accelerator pedal, there was an abnormal sound coming from the vehicle. In addition, the vehicle vibrated abnormally and drove roughly. No warning light was illuminated. The vehicle was taken to an independent mechanic, but was not diagnosed or repaired. The vehicle was taken to the dealer, where it was diagnosed, and determined that the high-pressure fuel pump had failed and needed to be replaced. The dealer suggested that the fuel injector and throttle body needed to be cleaned; however, the vehicle was not diagnosed or repaired due to the cost. The contact related the failure to NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000.

Nov 14, 2025

ELECTRICAL SYSTEM,AIR BAGS

1 complaint

No incident has occurred. However, my concern is that a recall was issued on February 1, 2024 (NHTSA Recall Number 24V-064), and as of October 31, 2025, Honda is still stating that parts are not available to complete the repair. I first contacted Honda in March 2025—over a year after the recall was issued—and was informed that the necessary parts were still unavailable. I called again in October 2025, and received the same response. We are now approaching two years since this recall was announced, and it is unacceptable and inexcusable that Honda has yet to provide the parts needed to correct this safety issue.

Oct 31, 2025

ENGINE AND ENGINE COOLING

1 complaint

The contact owns a 2021 Honda Passport. The contact stated that upon starting the vehicle, there was an abnormal knocking sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the connecting rod bearing in cylinder #3, resulting in damage to the engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 73,000.

Oct 15, 2025

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

1 complaint

To preface: All of these issues only occur when the engine idle feature is on. I have not experienced any of these problems when the feature is off. Question #1: When I release the brake with the engine idle on, the vehicle will sometimes completely shut off. When this happens, the steering wheel and brakes lock up, and I am unable to restart the vehicle for at least 60 seconds. Question #2: On one occasion, my wife, our 8-month-old child, and I were stuck at a green light for about 60 seconds while unable to restart the vehicle. Cars were passing by at over 50 mph, and we were relying on other drivers to notice us in time. This situation has happened multiple times and poses a serious safety risk to both us and others on the road. Question #3: I have not taken the vehicle in for service because the issue is difficult to reproduce consistently. That uncertainty is part of the problem, along with the anxiety of not knowing whether the car will suddenly shut off. Question #4: For the same reason, I have not been able to demonstrate the problem on demand. However, the main concern is that I should not have to worry about my vehicle stalling when I go to accelerate. Question #5: The vehicle has completely shut off four separate times over the past year. On one occasion, after releasing the brake, the engine struggled to reach normal RPMs and the check engine light came on. I pulled over, turned the vehicle off, restarted it, and it seemed fine afterward, although it had noticeably less power while the check engine light was on. Lastly, there have been several instances where the engine did not completely shut off when the idle feature was on, but when I released the brake to accelerate, I heard a clicking sound and the vehicle seemed as though it was about to stall. It then resumed operation normally as the idle system re-engaged. Since this happens intermittently, it has been difficult to recreate during a diagnostic inspection.

Oct 07, 2025

ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

1 complaint

My Passport has shut down 4 times recently while idling at a stop. There is a auto start/stop feature on the car that shuts down the engine at stops until the brake is released. The problem is that it sometimes does not restart after releasing the brake. The first 3 times it happened at an intersection so it was no big deal. The last time, today, it stalled on a highway as soon as I stopped for heavy traffic. The car was automatically put it neutral and it took me about 40-50 seconds to realize what happened and to restart while the lanes next to me started moving at highway speeds. I looked up the problem online and saw a "Honda Idle-Stop Class Action Suit ([XXX])" and found out that it is happening to others as well. [XXX] I am not looking for money but want this to be looked at. I will be taking my vehicle in for repairs at a Honda dealership later this week. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Sep 15, 2025

FORWARD COLLISION AVOIDANCE,LANE DEPARTURE

1 complaint

When I turn on the car, the "BRAKE SYSTEM" warning light appears, along with several alerts that disable all Honda safety features, including: 1. Road Departure Mitigation System Problem 2. Auto High-Beam Problem 3. Adaptive Cruise Control Problem 4. Lane Keeping Assist Problem 5. Collision Mitigation System Problem After taking the vehicle to a Honda dealership, the diagnosis was a failure of the Multipurpose Camera Unit and/or the Millimeter Wave Radar. Unfortunately, this is a common issue affecting several Honda models, including the Clarity, Fit, Pilot, Passport, and CR-V. Due to high demand and limited supply, the camera unit is currently sold out nationwide with no estimated restock date. Repairing this issue is expected to cost approximately $2,600, with no set timeline for when the parts will become available.

Sep 07, 2025

ELECTRICAL SYSTEM,ENGINE,FORWARD COLLISION AVOIDANCE

1 complaint

Owned the 2021 Honda Passport for 4 years and have had multiple issues over that time. 1st. Electrical issues. Randomly while driving the center/head unit will continuously restart on a loop until vehicle is turned off and turned back on. 2nd. The speakers make crackling noises randomly while driving. Even when the audio/speakers are turned off the crackling continues. (Very loud and annoying) 3rd. The Passport sometimes shuts off completely when stopped at red lights and has difficultly turning back on / restarting. This showed an error that there was a battery issue, which the battery had just been replaced a month or two earlier. It said something about being in accessory mode. 4th. The sensor that tracks oncoming traffic goes off sporadically. There are times on single lane roads that the car forces the breaks on because it senses cars on the other side. 5th. There has been issues while accelerating that feel like the car is having trouble shifting. It continues to rev but not go, when letting off the gas it almost feels like its doing an engine break to get back down to a certain rpm or something. Had the whole car bouncing, had to pull over and turn off the car to get it to start working properly. *** All of that said, this car has been and continues to feel unsafe to drive for multiple reasons listed above. I'd be more than happy to go into more detail for them if needed. ***

Jul 08, 2025

AIR BAGS,SEAT BELTS,SEATS

1 complaint

There were no warning light, malfunction errors or anything prior to 1/4/2025. My passenger seat weight sensor was supposedly finally replaced on 4/9/2025 (I kept being turned away due to the part not being available), but it is still not working, as it is not illuminating/communicating with the dashboard appropriately. I told the dealer this the same day and they said it was late in the day so I had to bring it back. I went back to the shop twice and the second time they kept my car for 5 hours and said they couldn’t figure out why it’s not working so I would have to go back to the collision shop from 1/9/2024 to see if it is a wire or air bag issue. I got in my car and noticed that now the passer seat belt alarm is on so I took it back. They told me they can’t keep examining my car and I would have to pay for a full diagnostic test to see why the seat belt alarm and weight sensor is not working. I kept going back and forth with them that this is a safety issue and it needs to be fixed and I should not have to pay for this because at least the seat belt alarm was working before I went to them on 4/29/25. I also asked for a supervisor and was told no one was available and I would have to come back a 4th time. I left and instead of going back for who knows how long, I called the collision shop on 4/30/25 and have gone back and forth with them about finding out why my car is still not fixed. It is now 5/7/2025 and neither my passenger air bag sensor or seat belt sensor is working properly and the alarm is still beeping unless I lock the passenger seat belt. I do not trust the dealership and I am pissed off at the collision shop because no one seems to care that there are safety defects that are still not working correctly. I should also not have to pay for something that was out of my control and should have been done correctly the first time. I need some help now as this is an urgent matter and I do not feel safe or that my passenger will be safe in my vehicle.

May 07, 2025

Crash: 1

POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

1 complaint

Vehicle engine keeps stopping while in drive and puts itself in neutral and turn offs, metal flying around the engine, vehicle jumps and makes loud rattling noise, vehicle electrical issue all components turned themselves off, Catalyst converter and several other vehicle issues alarm safety , vehicle gets stuck on hill

Mar 10, 2025

POWER TRAIN,FORWARD COLLISION AVOIDANCE

1 complaint

- Automatic braking system flashes warnings for no reason, with no cars around me - Parking break hasn’t taken a handful of times - No collision warning when parking brake didn’t take, front end is now damaged ** I have dash cam proof I hit the parking brake before I collided with the vehicle in front of me in the school line. Husband glued the grill pieces together to keep them from overlapping.

Sep 28, 2024

Crash: 1

STEERING,FORWARD COLLISION AVOIDANCE

1 complaint

On my way to work I was on the highway and five warning lights came on out of no where. All five warnings were the safety assist systems had problems. I drove to the Honda dealership and found out it was my microchip for my honda,the main microchip for all of the safety and system controls were dead/bad and that it would need to be replace. I was told by the service manager that without the micro chip the vehicle would no longer be drivable as it controls power steering system, brakes system, lane departures, etc. If I would have ignored those warning lights, all of those systems all systems would have failed putting my life at risk and others in their vehicles as well . My vehicle was bought with 3 miles on the speedometer and was only 2 years old at the time of this occurrence.

Jul 17, 2024

VEHICLE SPEED CONTROL,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

1 complaint

I have encountered two types of brake issues: 1) my vehicle seems to flash BRAKE occasionally when oncoming vehicles pass by for no reason - they are not entering my lane or doing anything that should cause the message to flash. The vehicle type does not seem to matter - they have been old and new models, and have been both cars and trucks. My vehicle has only visually warned, but does not engage brakes, so no further safety issue is involved. It has done it frequently on some days and then none for awhile. We have tried to make note of vehicle type and model for consistency, but have not found any. 2) If my vehicle has its cruise control on (which is often) and a vehicle in front of me moves into a left-turn lane to turn - often with plenty of notice - my vehicle will engage it’s brakes and slow down even though there is no danger of hitting the other vehicle. So long as I take it out of cruise control, it will continue on driving. I suspect that if cruise control is not disengaged, it could fully brake and cause a bigger issue of an injury or accident.

May 01, 2024

UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE

1 complaint

The emergency collision system constantly actives when there is no need for it to activate. It’s more of a safety hazard. I have just under 40 years of driving experience, former mechanic, and police officer for over 20 years. My professional opinion is, Honda needs to correct this problem. Thanks.

Apr 17, 2024

SERVICE BRAKES,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE

1 complaint

No warning messages on dashboard. The drivers side mirror goes off like there's something there but there's nothing. Same with the braking display light comes on when I'm no where near anything, yet I've had cars pull out in front of me thankful no crash has happened because it doesn't go off then. I plan to take it into the dealership soon. I can't give an estimate of how long exactly it's been doing this. Especially side mirror warning. That's been going on. The braking thing has probably been a month now

Apr 15, 2024

LANE DEPARTURE,FORWARD COLLISION AVOIDANCE

1 complaint

The sensors simply don’t work. CMBS system constantly raises warnings, often alarming me as a driver, almost creating accidents. On one occasion, coming into a turning lane of intersection with green arrow and cars moving forward into left turn, CMBS actually applied the brakes for about 1 second, alarming me and causing the driver behind me to react as well. There’s no permanent disabling of this feature, which is a mistake by mfg, and we often forget to turn off starting each drive. Blind spot is often throwing false alarms. Lane detection too, but we permanently turn off lane detection.

Apr 13, 2024

UNKNOWN OR OTHER,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

1 complaint

When the passport is in cruise control I have been driving up a very steep mountain and have had the car slam on brakes with no indication to the cars behind me or me intially causing everyone to come to a halt going up a mountain with a 9% incline. I realize you can adjust the distance but it still gives no warning and it is not as if you are tailo the car in front. I turn in my subdivision daily and if I let off the gas which I have to I the neighborhood and not have to break at five or ten mph something underneath feels as if it is catching like a bike break too close it scrubs. The final thing. I have started the car remotely many times. I have done it twice in parking lots and it has jumped forward . Had someone been in from of the car standing it jumped hard enough to hit someone. Or it the car facing mine had been closer it would have hit that car as well. Thank you

Oct 09, 2023

STEERING,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE

1 complaint

Forward Collision Warning (FCW): At random intervals, the FCW will give a false positive warning of an imminent collision with a car approaching from the opposite direction. This has occurred at various times over the past 2+ years. Comments to this effect to the Honda service representatives have indicated that this anomaly has been reported previously. They have not provided a fix or software update to correct this issue. The event is a safety issue because of the distraction from focusing on the road ahead. Although the automatic braking system has not been employed, the driver may in response to the false warning apply the brakes and cause an accident inadvertently.

Aug 22, 2023

BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE

1 complaint

I don't know which system failed or malfunctioned. It is available for inspection. While parking at the community parking lot the car accelerated. I wan't able to stop it. It jumped a bumper stop than a curb and drove up a berm and crashed into a tree. (The incident is on film at the clubhouse). I was the only one injured. My knee broke the underside of dashboard (see phpto). I did have other bruises. The vehicle is still at the collision repair shop so it hasn't been seen by the dealer. However I did report the matter to American Honda who assigned a case #13707324 on 3/17/2023. As of this writing I am told they haven't assigned same to a representative. To the best of my knowledge the vehicle has not been inspected. There were no warnings given.

Apr 10, 2023

Crash: 1

Injuries: 1

STEERING

1 complaint

After turning a corner steering locked and unable to steer car . wrecked

Apr 07, 2023

Crash: 1

SEAT BELTS

1 complaint

The contact owns a 2021 Honda Passport. The contact stated that while driving at low speeds, crossing an intersection, crashed into the rear wheel of an unknown vehicle. The seat belt fractured. There were no warning indicator lights illuminated. The air bag deployed. The contact sustained bruises and bumps and medical attention was provided. A police report was filed. There were no reports of a fire. The vehicle was towed to a towing lot. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The approximate failure mileage was 7,000.

Mar 15, 2023

Crash: 1

Injuries: 1

ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

Was nudging Passport into a handicap parking spot at local grocery store. The Passport suddenly the engine raced to full throttle. The brake couldn't stop car as it hit the handicap pole and airbag deployed. The pole Passport to go to the right and ended up on a parking island. The idle went down and after smoke inside car cleared was able to stop engine. The Passport was towed away with extensive front end damage and minor property damage.

Mar 24, 2022

Crash: 1

FUEL/PROPULSION SYSTEM

1 complaint

Confirmed high pressure fuel pump makes a high pitched “chirp” when engine is warm and at idle.

Mar 10, 2022

EXTERIOR LIGHTING,FORWARD COLLISION AVOIDANCE

1 complaint

Vehicle has LED headlights. In snowy conditions at night, buildup on headlights caused extremely reduced visibility. Required frequent pulling over, getting out of vehicle, and clearing headlights. Not a safe situation in the snow. Never had problems with halogen or HID lighting so I suspect it’s a heat issue due to LED lights operating much cooler. Also, snow buildup on grille emblem that houses radar for accident avoidance causes system failure which results in instrument display of failure. The warning box completely covers the speedometer so you have no idea of your speed. Also not good in snowy conditions. This can be turned off, but not while moving, and defeats the purpose of the avoidance system.

Feb 23, 2022

SUSPENSION,FUEL/PROPULSION SYSTEM

1 complaint

Emission System Problem All Wheel Drive Problem Warning light on and off on Dashboard.

Feb 04, 2022

SERVICE BRAKES, HYDRAULIC

1 complaint

The contact owns a 2021 Honda Passport. The contact stated while driving at a slow speed, the brake pedal would intermittently fail to operate as needed without warning. The contact stated that he had to repeatedly pump the brake pedal to stop the vehicle. The dealer was notified of the failure and an appointment was made to inspect the braking system. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 400. Incident happened twice. Vehicle failed to stop when brakes were applied, brakes were applied several times before it stopped without a collision. Second incident happened while consumer shifted the gear in reverse in the parking lot brakes applied would not work. Consumer hit the bollard in front of the parking lot. Speed was approximately 5-10mph. Odometer reading was about 1600. No further occurrences after windshield replacement.

Jan 26, 2022

LANE DEPARTURE

1 complaint

HELLO I'VE HAD MY 2021 PASSPORT AWD FOR ONLY A WEEK AND HAVE NOTICED IT PULLS NOTICEABLY TO THE RIGHT. THIS EVEN HAPPENS WHEN " THE LANE KEEP ASSIST" IS SWITCHED OFF. IT IS A CONSTANT STRUGGLE TO KEEP IT FROM DRIFTING INTO THE RIGHT LANE AND OTHER CARS. THIS HAPPENS ON ALL TYPES OF ROADS BUT IS MOST NOTICEABLE OF HIGHWAYS. THE PULL IS SO STRONG THAT IT MAKES THE LANE KEEP ASSIST SYSTEM (LKAS) UNUSABLE. WHEN USING LKAS ON CRUISE CONTROL THE VEHICLE KEEPS DRIFTING INTO THE SHOULDER OF THE ROAD AND EVEN CROSSES THE LINE. I WENT TO THE NHTSA.GOV WEBSITE AND FOUND THAT HONDA IS AWARE OF THIS ISSUE ON THE 2019 PASSPORT (OFF-CENTER STEERING /PULLING) AND HAS SENT COMMUNICATIONS ABOUT IT'S INVESTIGATION TO IT'S DEALERSHIPS. THE ALIGNMENT BEING OFF ON A FACTORY CAR THAT IS BUILT FOR OFF-ROADING IS HIGHLY IRREGULAR. FOR COMPARISON, MY HONDA HR-V WHICH I HAD FOR 3'YEARS HAS NEVER HAD ANY ALIGNMENT ISSUES..

Apr 25, 2021

SERVICE BRAKES,ENGINE

1 complaint

THE CAR IS PARK AT HOME FOR THE FIRST TIME AFTER THE PURCHASE FROM THE DEALER THE DAY BEFORE. I WENT TO START THE CAR IN THE MORNING THE BRAKE PEDAL IS STIFF, HARD, OR LOCKED CAUSING THE CAR TO NOT START WHEN START BUTTON IS PUSHED. I ENDED UP USING THE REMOTE START AND GOES IN THE CAR PUT MY FOOT ON THE PEDAL; THE BRAKE PEDAL IS NO LONGER STIFF, HARD, OR LOCKED AND THE CAR START WHEN I PUSHED THE START BUTTON. EVERY DAY IS THE SAME SINCE.

Apr 07, 2021

SUSPENSION,WHEELS

1 complaint

PURCHASED THIS AUTOMOBILE THAT HAVE A VIBRATION WHILE RIDING IN EVERY TYPE OF ROADS THAT I NOTED AFTER RIDING BACK HOME FROM THE DEALERSHIP. AT THE MOMENT OF THE INITIAL TEST DRIVE THIS CONDITION WASN'T NOTED SINCE WE TEST DRIVE A PASSPORT EX-L TRIM MODEL. I WENT TO THE DEALERSHIP (APPOINTMENT ON RECORD) AND INFORMED THE SERVICE DEPARTMENT OF THE ISSUES. I WAITED AT THE DEALERSHIP FOR 2.5 HRS AND THEY INFORMED THAT THEY VERIFIED THE ALIGNMENT AND WHEEL BALANCES AND NOTHING WAS FOUND. I RETURNED HOME AND CALLED BACK THE DEALER AND INFORMED THAT VIBRATION CONDITION STILL OCCURRING. THEY SUGGESTED TO CHANGE THE 4 TIRES AND WHEELS SINCE MAYBE A FROM FACTORY ISSUE. I ASKED THE DEALER TO PERFORM A TEST RIDE ON A NEW SIMILAR UNIT. WE DID IT, DROVE THE NEW UNIT AND NO VIBRATIONS FOUND, SO THAT IS NOT A NORMAL OPERATING CONDITION. DEALER TEST DRIVE MY AUTOMOBILE AND NOTED THAT THE VIBRATION STILL THERE ON THE DRIVER'S SEAT AND STEERING WHEEL. I WENT TO THE DEALERSHIP AGAIN AND LEFT THE CAR FOR CORRECTING THE VIBRATION ISSUE. THEY STILL WORKING ON THE SAME SERVICE ORDER AND DIDN'T CLOSED THE PREVIOUS ONE. TODAY, THEY CHANGED THE FRONT RIGHT TIRE (DOESN'T LOOKS NEW) AND THEY MENTIONED THAT THEY REDO THE WHEEL BALANCES. AFTER A SECOND REPAIR ATTEMPT, WHILE DRIVING BACK HOME I NOTED THAT THE VIBRATION STILLS. DURING THE RIDE BACK HOME I NOTED THAT WHILE BREAKING, THE AUTOMOBILE WAS VIBRATING ALSO NOW. NEW ISSUE. MY AUTOMOBILE WAS LEFT AT THE SERVICE DEPARTMENT FOR A COMPLETE VERIFICATION WITH THEIR TECHNICIANS. I ASKED THEM BEFORE DELIVERING THE AUTOMOBILE TO ME TO PERFORM A FINAL TEST DRIVE INSPECTION WITH THE SHOP FOREMAN AFTER CORRECTING THE ISSUE. AS A NOTE, VIBRATION CONDITION HAPPENS IN NEWLY ASPHALTED ROADS, OLD ASPHALTED ROADS, HIGHWAYS, FL TURNPIKE, EVERYWHERE. I FEEL UNSAFE WITH THESE VIBRATION CONDITIONS.

Mar 24, 2021

2021 HONDA Passport Problems & Complaints

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