2011 INFINITI M37 Problems

Complaints Reported

Complaints by Component

POWER TRAIN

12 complaints

VEHICLE HAS HESITATION DURING ACCELERATION, IT LAGS AND TRANSMISSION IS UNRESPONSIVE MOST OF THE TIMES. THERE ARE OTHER TIMES THAT THE VEHICLES TRANSMISSION WILL DOWNSHIFT AND REV UP WHILE COASTING DOWN HILL WHILE FOOT IS OFF ACCELERATOR. VEHICLE ONLY HAS 59K MILES ON IT AND SHOULD NOT BE HAVING THIS ISSUE. IT'S LIKE THE TRANSMISSION JUST DOESN'T KNOW WHAT GEAR IT SHOULD BE IN. INFINITI NEEDS TO FIX A CLEAR DESIGN PROBLEM!

Dec 06, 2020

THE CAR HESTITATES, JERKS, REVS AT LOW SPEED, ROUGH IDLING, AND SLOW ACCELERATION. I REPLACED THE MAF SENSOR B 4 MONTHS AGO AFTER MY CAR ENGINE LIGTH CAME ON WHILE ON THE HIGHWAY AND I COULDNT ACCELERATE PASS 30 MILES PER HOUR.I HAD TO PRAY AND DRIVE TO THE NEAREST PLACE FOR THEM TO FIX IT.

Sep 03, 2020

I HAVE BEEN NOTICING THAT MY CAR IS TAKING A VERY LONG TIME TO SPEED UP WHEN I'M STEPPING ON THE GAS. THE CAR JERKS AS WELL IT IS VERY UNSAFE. I WAS TRYING TO PASS THROUGH A GREEN LIGHT WHEN I NOTICE THE CAR IS MAKING A REALLY LOUD SOUND LIKE IM DRIVING FAST BUT THE CAR WAS NOT GOING PASS 20 MILES.

Jan 30, 2018

TL* THE CONTACT OWNS A 2011 INFINITI M37. WHILE THE VEHICLE WAS PARKED, IT ROLLED AWAY WITHOUT WARNING. THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. UPDATED 10/06/16*LJ *TR

Aug 09, 2016

WHEN YOU START THE CAR STALLS. AND HESITATES. THE TRANSMISSION DOES NOT DOWNSHIFT PROPERLY AND IS A SERIOUS SAFETY HAZARD. I WENT TO GET IN TRAFFIC AND THE CAR HESITATED AND ALMOST GOT ME HIT. IT APPEARS THAT ALL OVER THE BLOGS THIS IS A COMMON PROBLEM. THEY TRY TO CORRECT WITH A SOFTWARE UPDATE BUT TO NO AVAIL.

Jul 30, 2015

+ 7 more complaints for this component

STEERING

3 complaints

I'D LIKE TO REPORT A PROBLEM THAT HAS OCCURRED WITH MY 2011 INFINITI M37 WHICH SEEMS TO BE PRETTY FATAL. THE PLASTIC COVER THAT COVERS THE STEERING WHEEL'S ROD CRACKS OPEN WHEN THE STEERING WHEEL IS TILTED TO A LOWER POSITION. ONCE THE COVER IS CRACKED, STEERING WHEEL RUBS ON TO THE PLASTIC BEHIND IT AND MAKES THE STEERING WHEEL NEARLY IMPOSSIBLE TO STEER. IF SOMEONE FACED THIS ISSUE BY CHANGING THEIR STEERING WHEEL POSITION WHILE DRIVING, IT WILL SURELY LEAD TO A FATAL ACCIDENT. THIS ISSUE SEEMS TO HAPPEN TO OTHER VEHICLES AS WELL ACCORDING TO THE FORUM LINK ATTACHED: HTTP://FORUMS.NICOCLUB.COM/STEERING-WHEEL-RUBBING-PLASTIC-HOUSING-T609452.HTML I HAVE TRIED TO CONTACT INFINITI REGARDING THIS ISSUE AND THE ANSWER I RECEIVED WAS THAT THERE'S NOTHING THEY COULD DO SINCE I AM OUT OF WARRANTY. HOWEVER, THAT PART OF THE VEHICLE IS BARELY USED NOR TOUCHED WHICH MAKES THIS A MANUFACTURING DEFECT BUT NO ONE WANTS TO BE RESPONSIBLE FOR THIS.

Feb 26, 2020

TL* THE CONTACT OWNS A 2011 INFINITI M37. THE CONTACT STATED THAT THE STEERING WHEEL LOCKED WITHOUT WARNING. BOTH THE DEALER (SEWELL INFINITI OF DALLAS, 7110 LEMMON AVE, DALLAS, TX 75209, (972) 490-4545) AND AN INDEPENDENT MECHANIC DIAGNOSED THAT THE STEERING WHEEL LOCK MECHANISM NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND HAD NOT ISSUED A RECALL FOR THIS YEAR, MAKE, AND MODEL VEHICLE. A RECALL FOR THE STEERING WAS ISSUED FOR OTHER YEAR, MAKE, AND MODEL VEHICLES. THE APPROXMATE FAILURE MILEAGE WAS 102,000.

Feb 08, 2018

DIFFICULTY IN STEERING A NEW 2011 INFINITY M37S. *TR

Jan 31, 2011

UNKNOWN OR OTHER

3 complaints

INFINITI USES POOR QUALITY LEATHER AND VINYL IN THE INTERIOR OF THEIR CARS. THE LEATHER AND VINYL ON MY DOOR PANEL, CENTER CONSOLE, AND SEAT HAVE CRACKED. I AM VERY DISAPPOINTED WITH THE INTERIOR OF MY CAR. CONSIDERING THAT INFINITI IS A LUXURY AUTO MANUFACTURER, THE INTERIOR QUALITY IS APPAUDING. THIS WILL BE THE LAST INFINITI THAT I PURCHASE.

Mar 02, 2019

THE LEATHER AND VINYL THAT IS INSTALLED ON THE INTERIOR COMPONENTS OF THE CAR ARE VERY POOR QUALITY. MY SEATS, DOOR PANEL, AND CENTER CONSOLE ARE CRACKING. THE INTERIOR OF MY CAR LOOKS TERRIBLE. CONSIDERING THAT INFINITI IS A LEISURE LINE AUTOMOBILE, IT IS APPALLING THAT THEY WOULD CUT CORNERS ON THE CAR'S INTERIOR BY USING SUCH LOW QUALITY MATERIALS. I WILL NEVER BUY ANOTHER INFINITI.

Mar 02, 2019

THE LEATHER ON THE DRIVER'S DOOR PANEL IS CRACKED. IT BEGAN CRACKING TWO YEARS AGO AND IS GETTING WORST. LEATHER SHOULD NOT CRACK AT 5 YEARS. INFINITI MATERIALS SHOULD BE TOP OF THE LINE. I AM VERY DISAPPOINTED ABOUT THE CRACKED LEATHER ON MY DOOR PANEL. THIS SHOULD DEFINITELY BE RECALLED.

Mar 03, 2017

ELECTRICAL SYSTEM

3 complaints

AFTER 3 DAYS PARKING IN GARAGE, THE BATTERY WAS DRAINED. WE HOOKED UP A BATTERY CHARGER. THE DASHBOARD LIGHTS FLASHED A FEW TIMES AND THEN THE ELECTRICAL SYSTEM COMPLETELY SHUT DOWN. THE CAR WENT TOTALLY DEAD. NONE OF THE BUTTONS WAS WORKING, NOT EVEN THE TRUNK LID. SIMILAR SITUATION HAPPENED BEFORE, BUT THE CAR WAS ABLE TO START BY JUMPING. WE WILL CONTACT THE DEALER TODAY. THERE MUST BE SOME DESIGN OR MANUFACTURING FAULTS. INFINITY SHOULD PROVIDE ANSWERS AND TAKE REMEDIAL ACTIONS. *TR

Sep 02, 2014

BATTERY FAILURES CAR ELECTRICAL SYSTEM UNABLE TO HANDLE OVERNIGHT DISCHARGE.WITH ONBOARD ELECTRICAL SYSTEM. WITHIN 2 DAYS THE BATTERY IS DEAD AND REQUIRES A JUMP START. *TR

Aug 06, 2014

BATTERY KEEPS DRAINING. I HAD TO JUMP IT COUPLE TIMES AND TODAY I JUMPED IT, EVERYTHING CAME BACK, BUT THE CAR WON'T START. IT FLASHES 'WARNING KEY SYSTEM'. THE CAR IS AT THE INFINITI DEALER NOW. THEY WILL CALL ME TOMORROW WITH THE INFO ABOUT WHAT'S GOING ON WITH THE CAR. THIS IS A BEAUTIFUL CAR!!!! INFINITI PLEASE FIX THESE PROBLEMS. *TR

May 23, 2014

AIR BAGS

2 complaints

The Air Bag Warning Light on the dash blinks continuously and the Front Passenger Air Bag Status Light remains on whether or not the seat is occupied. I took the car to the Infiniti dealer. The Service Advisor said the Occupant Classification System Control Unit or OCS sensor needs to be replaced but Infiniti no longer provides this part; and furthermore, Infiniti advises against owner replacing the unit with a used part. I asked the Service Adviser what solution does Infiniti suggest and he said Infiniti does not suggest any solution. I contacted Infiniti Consumer Affairs Department. The Infiniti representative said the vehicle is more than 10 years old and Infiniti no longer manufactures the part; therefore, there is nothing they can do. I then asked the Infiniti Consumer Affairs Department what will happen in a situation where the airbags would normally be deployed considering the airbag warning light continues to blink and the “PASS AIR BAG” “2 OFF” is lit? I was told to ask to contact the dealer for their response. I wanted a response from Infiniti proper, the manufacturer, so I asked again. And again they said to contact the dealer. The dealer said all the airbags would be deployed at the same time and that there was no safety issue. Quoting from an Infiniti Service Bulletin Owner's Letter in the past: "If the red air bag warning light in your vehicle continuously flashes after the vehicle is started, please take your vehicle to the dealership as soon as possible. In the interim do not allow passengers to ride in the passenger seat. If the dealer fails, or is unable to make the necessary repairs free of charge, you may contact the National Consumer Affairs Department, Infiniti Division, Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003. The toll free number is 1-800-662-6200. You may also contact the Administrator, National Highway Traffic Safety Administration..." Infiniti admitted this is a safety issue.

Nov 08, 2021

2011 INFINITI M37X. CONSUMER WRITES IN REGARDS TO AIR BAG LIGHT ILLUMINATING. *TGW THE CONSUMER STATED WITH THE LIGHT BEING ON, THERE IS NO PROTECTION FOR THE PASSENGER. THE LIGHT STAYED ON DURING VARIOUS TRIPS, FOR FIVE MINUTES, THREE MINUTES AND 13 MINUTES. WHEN THE CONSUMER SHUT THE VEHICLE OFF AND STARTED IT AGAIN, THE LIGHT ILLUMINATED AND THEN WENT OUT. WITHIN A COUPLE OF MINUTES, THE LIGHT CAME BACK ON AND STAYED ON FOR 11 MINUTES. *JB

Sep 29, 2011

STEERING,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

I HAVE SEVERAL ISSUES. THE STEERING WHEEL PEELS. I HAVE A CRACKED DRIVER'S SIDE LEATHER INTERIOR DOOR. THE CAR STARTED JERKING REALLY BAD ON A CITY STREET, I COULDN'T GO OVER 35 MPH. MY 4WAS MOTOR HAS GONE BAD! INFINITI DEALERSHIP, CANNOT EXPLAIN WHAT WOULD HAVE CAUSED THE MOTOR, TO GO BAD. ALL OF THE CAR'S SAFETY FEATURES, ARE CONNECTED TO THIS 4WAS MOTOR. SO, WHEN THAT 4WAS LIGHT COMES ON, ALL OF THE SAFETY FEATURES ARE TURNED OFF. THIS INCLUDES: INTELLIGENT CRUISE CONTROL, 4WAS, BLIND SPOT DETECTION, LANE DEPARTURE, STABILITY CONTROL, AND SPORT MODE! THE COST IS $8500! I PURCHASED THIS CAR IN 2011.

May 11, 2019

STEERING,SUSPENSION,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

4WAS AND STABILITY CONTROL WARNING LIGHTS STAY ON WHILE DRIVING THE CAR. THE REAR OF THE CAR IS VERY UNSTABLE, SWAYS, JERKS AND STEERING WHEEL IS OFF-CENTER.THE STEERING WHEEL IS NEVER CENTERED AND DRIFTS IN ONE DIRECTION WITH A NEW ALIGNMNET. INFINITI HAS RECOMMENDED REPLACING THE HICAS ACTUATOR. THIS HAS NOT RESOLVED THE PROBLEM FOR INFINITI OWNERS AND ARE THEN RECOMMENDED TO REPLACE THE 4WAS CONTROL BOX. REPLACING THE CONTROL BOX ALSO DOES NOT RESOLVE THE ISSUE. I HAVE READ AND JOINED A NISSAN/INFINITI FORUM WHERE OWNERS THAT HAVE THIS EXACT PROBLEM HAVE FOLLOWED THE RECOMMENDATION FROM THE NISSAN AND INFINITI DEALERSHIP AND STILL HAVE THE WARNING LIGHTS ON. I CONTACTED INFINITI CORPORATE OFFICES FOR FURTHER INFORMATION, BUT WAS INFORMED THEY DO NOT TRACK THIS TYPE OF INFORMATION. THE 4WAS AND STABILITY CONTROL WARNING LIGHTS ISSUE IS HAPPENING TO BOTH NISSAN AND INFINITI MODELS AND THROUGHOUT VARIOUS YEARS. THE CONCERN IS THAT INFINITI'S RECOMMENDATION IT TO REPLACE THE HICAS ACTUATOR AND SPEND $6K (PART COST $5,500 AND LABOR $400, BUT THAT DOES NOT RESOLVE THE PROBLEM. ACCORDING TO THE INFORMATION I HAVE FOUND, INFINITI IS NOT ACCURATELY DIAGNOSING THE PROBLEM. I HAVE BEEN I NEAR CATASTRAFIC INCIDENTS DUE TO THIS WIDE SPREAD INFINITI SPORT OWNERS ISSUE.

Jan 03, 2019

POWER TRAIN,VEHICLE SPEED CONTROL,WHEELS

1 complaint

HESITATING/JERKING. UNABLE TO ACCELERATE PAST 44-45 MPH, 2400 RPM. HAD TO MOVE FROM THE FAR LEFT LANE ACROSS 4 LANES SHOULDER WAS DRIVING ON A CITY MAIN RD AND THE FRONT PASSENGER SIDE AXLE SLIPPED OUT FO SOCKET AND AND CAUSED MY CAR TO BE INOPERABLE

Sep 16, 2018

POWER TRAIN,VEHICLE SPEED CONTROL

1 complaint

TL* THE CONTACT OWNS A 2011 INFINITI M37. THE CONTACT STATED THAT THE VEHICLE WAS UNRESPONSIVE AFTER THE ACCELERATOR PEDAL WAS DEPRESSED AND JERKED WHILE DRIVING AT LOWER SPEEDS. THE FAILURE OCCURRED WITHOUT WARNING MORE THAN 200 TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 29,000.

Jan 15, 2016

VISIBILITY,STRUCTURE

1 complaint

CPSC:I1510382A. 2001 INFINITI M37. CONSUMER STATED A PROBLEM WITH THE REAR WINDOW CONTROLS ON THE DRIVERS MASTER ASSEMBLY. *LN THE CONSUMER STATED TWO PIECES OF THE FASCIA PEELED AWAY FROM THE BUTTONS, WHICH CREATED SHARP EDGES THAT CUT THROUGH THE HIS SKIN, WHICH RESULTED IN LACERATIONS.*JB

Jan 23, 2015

Injuries: 1

SUSPENSION

1 complaint

CAR SEEMS TO JUMP AROUND AT HIGHWAY SPEEDS,WANDERS OR DARTS AROUND , HARD TO KEEP IN OWN LANE ESPECIALLY ON RUTTED OR UNEVEN ROADS. HAVE FOUND LOTS OF OTHER OWNERS ON INTERNET COMPLAINING OF SAME ISSUE *TR

Sep 12, 2014

VEHICLE SPEED CONTROL

1 complaint

TL* THE CONTACT OWNS A 2011 INFINITI M37. THE CONTACT STATED THAT THE HOOK THAT HELD THE FLOOR MAT IN PLACE ON THE DRIVER'S SIDE WAS NOT STABLE. THE FLOOR MAT BECAME LOOSE AND CAUSED THE VEHICLE TO ACCELERATE ERRONEOUSLY, RESULTING IN A CRASH. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CURRENT AND FAILURE MILEAGE WAS 8,000. UPDATED 10/7/14*CN THE CONSUMER STATED THE VEHICLE WAS EVENTUALLY REPAIRED AT THE COST OF ABOUT 15,000. UPDATED 8/10/2015*JS

May 30, 2014

Crash: 1

POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE

1 complaint

TRAVELING ON I95, MINIMALLY SLIPPERY CONDITIONS (SNOW), CAR SUDDENLY STARTS HESITATING/JERKING. UNABLE TO ACCELERATE PAST 44-45 MPH, 2400 RPM. HAD TO MOVE FROM THE FAR LEFT LANE ACROSS 4 LANES SHOULDER. APPARENTLY VEHICLE ENTERED "FAILSAFE" MODE. TOOK TO DEALER LATER IN THE DAY, AT WHICH POINT THE VEHICLE WORKED NORMALLY. DEALER (JBA INFINITI) SAID "CARBON BUILDUP." NO OTHER DEFECTS FOUND. CHARGED APPROXIMATELY $325. ONE OR TWO WEEKS LATER, THE SAME THING HAPPENED. PROBLEM OBVIOUSLY COMPUTER ISSUE. THIS IS DANGEROUS, SIMILAR TO GM INCIDENTS WHEN PROBLEM OCCURS ON HIGH-SPEED ROADWAY WITHOUT WARNING. *TR

Mar 18, 2014

STEERING,TIRES,EQUIPMENT

1 complaint

WE OWN A 2011 INFINITY M37X THAT WE FEEL IS UNSAFE BECAUSE OF A STEERING DEFECT. THE VEHICLE CONTINUALLY VEERS FROM SIDE TO SIDE UNLESS THE ROAD TRAVELLED IS PERFECTLY FLAT WITHOUT ANY IMPERFECTIONS. WE HAVE TO MAKE CONTINUAL COURSE CORRECTIONS AND IT IS VERY EASY TO OVERCOMPENSATE THE STEERING, WHICH COULD POTENTIALLY LEAD TO VEERING OFF THE ROAD ESPECIALLY IF THE ROAD IS A NARROW TRACK/COUNTRY ROAD. WHEN YOU ADD ICE RUTS, OR SNOW, OR LIGHTLY RUTTED ROADWAYS THE VEHICLE IS VERY HARD TO CONTROL MAKING IT UNSAFE. *TR

Dec 15, 2013

SERVICE BRAKES, HYDRAULIC,AIR BAGS,ENGINE

1 complaint

2011 INFINITI M37. CONSUMER WRITES IN REGARDS TO AIR BAG MALFUNCTION AND ENGINE NOT STARTING. *SMD THE CONSUMER STATED THE AIR BAGS DID NOT DEPLOY DURING AN ACCIDENT, IN WHICH THE REPAIR BILL WAS IN EXCESS OF $20,000. THE CONSUMER ALSO STATED THE BRAKES WERE A CONSTANT PROBLEM.

Apr 02, 2013

Crash: 1

POWER TRAIN,SERVICE BRAKES,ENGINE

1 complaint

I LEASED MY INFINITI M37 SPORT THE FIRST MONTH IT CAME OUT IN 2010 (2011 MODEL). THE FIRST DAY I DROVE THE CAR THE ISSUES WERE APPARENT. I DROVE IT DIRECTLY BACK TO THE DEALERSHIP, THEY SAID EVERYTHING WAS FINE..ITS LEARNING YOUR DRIVING STYLE..(I TOO HAVE HAD MERCEDES, BMW, AUDI ETC THAT LEARN YOUR DRIVING STYLE) THIS WAS NOT THE CASE. WELL, NOW I AM AT 33,000 MILES AND THE ISSUES HAVE ONLY GOTTEN WORSE. ITS BEEN TO THE DEALER A NUMBER OF TIMES FOR THE JUMPY STOPS...WHEN BREAKING (NORMAL NON AGGRESSIVE) THE TRANNY WANTS TO JUMP FORWARD AND ALMOST HIT THE PERSON IN FRONT OF ME. ITS EXTREMELY SCARY AND INFINITI HAS NOTHING TO SAY ABOUT THIS? IT NOT ONLY DOES THAT BUT WHEN BREAKING IT DOWNSHIFTS BAD AND BUMPS AT TIMES. WITH THE AC ON I NOTICED IT DOES ALL OF THIS MORE FREQUENTLY, ALTHOUGH THE ISSUES ARE ALWAYS THERE. NOW IT RANDOMLY DROPS RPM'S ALMOST DOWN TO STALLING THEN KICKS IT BACK UP (CATCHES IT SELF - LARGE RPM SWINGS) WHILE AT A COMPLETE STOP. I'VE DONE THE ECU FLASHES AND OTHER TRICKS THAT HAVE DONE ABSOLUTELY NOTHING. SAD THING IS THIS CAR HAS ONE OF THE BEST DESIGNS AND MOST AMAZING INTERIORS, JUST ONE OF THE WORST ENGINE SET UPS EVER...VERY DANGEROUS AND THERE HAS BEEN A NUMBER OF TIMES MY CAR ALMOST JUMPED FORWARD WHILE BRAKING AND HIT THE PERSON IN FRONT OF ME. I AM REALLY UPSET, CAN SOMEONE PLEASE LOOK INTO THIS, THERE ARE A TON OF COMPLAINTS ONLINE AND NO ONE IS BEING HELD ACCOUNTABLE FOR A FIX. PLEASE SEE THIS LINK TO SEE SOME OF THE ISSUES, I THOUGHT I WAS THE ONLY ONE, BUT THAT'S NOT THE CASE. PLEASE HELP! *TR

Jun 04, 2012

VISIBILITY

1 complaint

SUNVISOR DOES NOT FOLD BACK FAR ENOUGH BLOCKING TALL DRIVER'S VIEW OF ROAD. LEFT EDGE OF SUNVISOR HITS EDGE OF TRIM PREVENTING PROPER ADJUSTMENT. NOTE THAT 2012 VISORS HAVE BEEN SLIGHTLY REDESIGNED AND WORK PROPERLY. *TR

May 26, 2011

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4.2/5.0

29 reviews

Frequently Asked Questions

How many problems does the 2011 INFINITI M37 have?

The 2011 INFINITI M37 currently has 35 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2011 INFINITI M37?

The most common problems reported for the 2011 INFINITI M37 are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2011 INFINITI M37 problem data come from?

All problem and complaint data for the 2011 INFINITI M37 comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.