242
Complaints Reported

Complaints by Component

POWER TRAIN
36 complaints
Incident Report – Gear Shift Failure Date of Incident: 11/10/2025 Vehicle: 2016 Ram 2500 Pickup Truck VIN [XXX] Mileage: [Insert Mileage] Location: [Insert Location of Incident] Description of Incident While attempting to shift the vehicle from Park (P) into Drive (D), the shift lever suddenly went limp and lost all resistance. Upon applying slight additional pressure to engage the transmission, the shift lever snapped off completely. The gear shift bracket—the component securing the shift rod—fractured in half at the point where the shift rod inserts into the bracket. This mechanical failure rendered the vehicle inoperable and unable to be shifted out of Park. No warning lights or prior symptoms were observed before the failure. The broken part was visually inspected and confirmed to be the shifting lever bracket, consistent with Mopar part number 68470756AA. Immediate Actions Taken The vehicle was safely secured to prevent unintended movement. Engine was turned off and keys removed. Visual inspection confirmed that the shift lever bracket had broken at the rod insertion point. Tow service was arranged for transport to a repair facility. Photographs of the damaged bracket and shifter assembly were taken for documentation. Assessment This incident represents a critical component failure of the gear shift mechanism, resulting in sudden loss of control over transmission operation. The break occurred under normal shifting force, indicating a possible material or design defect in the bracket assembly. Recommended Actions File a warranty or recall inquiry with Ram/Stellantis regarding potential defects in part 68470756AA. Replace the damaged bracket with a verified OEM replacement. Inspect surrounding linkage and cable components for stress damage or misalignment. Retain the failed part for potential recall or manufacturer investigation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Nov 10, 2025
I previously had recall 17V-821 work completed. This recall was for The Brake Transmission Shift Interlock (BTSI) locking pin may become stuck in the open position. I have the same issue now and see that NHTSA is investigating failed recall fixes. I have taken this to the dealer and an independent shop and am now trying to figure out how to get this repaired.
Oct 13, 2025
The contact owns a 2016 Ram 1500. The contact stated that the shift solenoid change message was displayed. The vehicle was taken to the local dealer for a recall repair. Upon retrieving the vehicle, the vehicle failed to shift and had no power. The vehicle was diagnosed with a faulty shift solenoid. The replacement parts were on backorder. The local dealer later informed the contact that the transmission was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and filed a complaint. The manufacturer declined to cover the cost of the repair. The failure mileage was approximately 238,000.
Sep 29, 2025
Transmission gear selector lever can be moved from park to reverse, neutral, and drive without having the brake pedal depressed. This is the way the transmission gear selector currently operates. This is not a one-time incident. I bought this vehicle recently and noticed this transmission gear selector lever issue about a month ago.
Jul 14, 2025
I have a 2016 Ram 2500 Power Wagon that i have turned into a show truck. The truck has never been off-road or in the mud, it is driven to and from the shows. Last [XXX] as i was driving to Hickory, NC for a car show on Saturday August 31st my truck instantly lost power and turned on the engine light. The transmission felt like it was stuck in second or third gear, so i pulled over and scanned the PCM to see what the DTC code and it came back as P0870. Went online to research the code and see what it had to say about it and it stated to clear the code to see if it comes back on which i didn't. The light has not returned as of yet but when the truck hits overdrive it has a high pitch squeal coming from it meaning the transmission. I brought it in to my local dealership on Wednesday September 4th to have it looked at they performed DIAG and CVI inspection to find the transmission is starting to fail internally recommend replacing the transmission. Now want me to pay out of pocket for a new transmission even though i have max care warranty on the truck when i bought it new. i don't have $6000.00 to pay for a new transmission that's on back order. If it comes down to it and i have to get my neighbor to help me get the transmission out of this truck cause I'm [XXX] then i will rebuild it my [XXX] thing myself before i pay them $6000.00. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Sep 07, 2024
+ 31 more complaints for this component
STEERING
29 complaints
The contact owns a 2016 Dodge Ram 2500. The contact stated that the vehicle was included in NHTSA Campaign Number: 19V021000 (Steering) and the vehicle was taken to the dealer for the recall repair. The contact stated that the vehicle was taken for an alignment and the contact was informed that an alignment could not be completed because to the tie rods were welded together. The dealer who performed the recall repair was contacted and confirmed that the tie rods were to be welded as stated in the recall. The dealer informed the contact that the repair was approved by the NHTSA and that for the alignment to be performed, the entire part had to be replaced. The vehicle was not repaired. The recall repair stated that Chrysler would notify owners, and dealers would check the steering linkage jam nut tightness, replacing the drag link assembly or welding the nut to the adjuster sleeve, free of charge. The contact believed that the dealer failed to perform the remedy due to the tie rods not specifically being mentioned as what was expected to be welded together. The manufacturer was made aware of the issue and confirmed that the remedy was to weld the tie rods. The manufacturer opened a case regarding the failure. The failure mileage was 17,519.
Feb 04, 2025
On 7/11/2024, I had a service performed at a local independent automotive repair facility because I purchased new tires for the truck. The repair service history on the truck was limited because I inherited this vehicle from my deceased son. I intend to transfer ownership to my other son who will be towing a large RV Trailer with it. Prior to this service, I was unaware of an important safety recall identified as V06 Drag Link. After the alignment service was completed, the local service technician explained he was able to perform the alignment and confirmed the V06 repair had been previously done. He said the steering box nuts on each end of the Adjuster Sleeve had been welded, which was the recommended fix presented in the FCA US LLC safety recall notification. The truck steering wheel was not centered since I acquired it in 2021. At times it was cocked to the left between the 11/12 o'clock position. I attributed this to the well worn tires not knowing about the V06 safety recall issue. The service technician advised that while doing the alignment he noted the welded adjuster sleeve "had play" in it and recommended I take the vehicle to an authorized RAM dealership for this issue because he stated "an updated sleeve" was made available subsequent to issuance of the V06 safety recall notification. He warned a potential failure of the adjuster sleeve could result in loss of steering and a crash. I followed the service technician advice and took the vehicle to the local RAM dealership. I presented the alignment service finding to a management official who responded the recommended safety recall issue had been fixed and no updated sleeve available. The manager never offered to inspect the adjuster sleeve "play" issue and proceeded to list over $3,000 of other 60,000 mile recommended services. Because of the potential safety issue identified as described, I am deeply concerned the RAM dealership was intentionally discarding my safety concerns.
Jul 15, 2024
The contact owns a 2016 Ram 2500. The contact stated while the vehicle was taken for an alignment, the independent mechanic became aware that the steering linkage was loosened. There was no warning light illuminated. The vehicle was not repaired. The vehicle was previously repaired under NHTSA Campaign Number: 19V021000 (Steering); however, the failure reoccurred. The manufacturer was made not aware of the failure. The failure mileage was approximately 50,000.
May 22, 2024
I took my 2016 Dodge Ram to the dealership that I purchased it from and asked for an alignment. The dealership informed me that they would not perform the alignment as the V06 Recall had been performed, which had welded the adjustment nuts to vehicle's drag link. I was told that in order to get the vehicle aligned properly, the drag link would need to be replaced by contacting FCA. When FCA had called the dealership informing them of how to go about replacing the drag link, the dealership refused to discuss with them. The welded adjustment nuts should only be a temporary fix, and I would expect Doge to replace the defective component. The welds also seem of questionable quality, you would expect a higher standard for a critical component that could fail and cause a major accident.
Nov 29, 2023
The contact owns a 2016 Ram 2500. The contact stated while driving at various speeds, the vehicle was pulling to the right. There was no warning light illuminated. The vehicle was taken to a dealer where the contact was informed that the vehicle needed an alignment; however, since the vehicle was serviced under NHTSA Campaign Number: 18E096000 (Steering) the alignment could not be performed. The contact was informed that due to the welding that was performed as part of the recall repair, the wheels could not be aligned. The manufacturer was contacted numerous times about the failure, but the contact was not given an answer as to when a repair would become available. The vehicle was not repaired. The failure mileage was approximately 91,000.
Oct 13, 2023
+ 24 more complaints for this component
ENGINE
17 complaints
Towing my trailer with my 2016 Ram 2500, at 48,000 miles I experienced complete turbo failure in heavy traffic at highway speeds. Power was reduced to minimums causing hazardous conditions. The "check engine" light illuminated. I maintained control and eventually had the codes scanned at both a local auto parts store and Larry Miller Dodge/Ram in Sandy, Utah. The codes identified were for the turbo actuator/turbo. Larry Miller said they could replace the actuator, but I'd be back in three weeks for the turbo replacement as well. They were three weeks out for labor. I contacted a local diesel repair shop who purchased the turbo and actuator from Larry Miller Dodge Ram and had it installed in a day. Subsequent to these repairs ($5,400.00) I have learned that MOPAR issued Warranty Bulletin D-22-06, dated March 16, 2022, for the same make and model as mine, only for the year 2015. My truck was built in 2015 and the parts and computer codes for failure are identical. This published warranty bulletin issued relief of a new extended warranty of 15 years /150,000 miles for the installed turbo actuator/turbo. Since mine failed at 48,000 miles, this could be a continuation of the aforementioned issue with the stated 2015 year failures. I was lucky I didn't create a traffic accident when this turbo system failed since it was sudden and violent when the loss of power occurred without warning. I'm asking you to probe or look at the facts that the issue with these Garrett turbos are still outstanding whether Doge/Ram/Fiat/Mopar wants to include them in their campaign. The danger is real. The costs to retired people, such as myself, is consequential and devastating. It is unfair there is no way of sending queries to the manufacturers to alert them of this condition. The only way to communicate is to talk to a person in India and the communication barrier is tremendously difficult as is the chance of getting any return on the days and weeks of attempts for resolution.
May 29, 2025
It is known that the 2016 Ram crew cab 4x4 has exhaust leak problems. The bolts on the exhaust manifold will break and exhaust will escape the manifold causing extra heat to flow into the engine bay, and fumes to enter the cabin of the vehicle. carbon monoxide is colorless and orderless and causes headaches, nausea, dizziness, and even death if inhaled. The exhaust manifold leaks must be fixed.
May 28, 2024
We were driving our 2016 Ram in July 20, 2023 to Yakima, WA which is 200 miles away from our home. About 50 miles north of town, our check engine light came on and our power was reduced to a minimal speed. We cautiously drove to the next rest area and turned the engine off. We waited about 30 minutes, restarted the engine and continued to Yakima. We had the code checked and turned off at an Oreily's parts store. We drove it to an Independant diesel service center since the Ram dealership's schedule was 2 months out to look at it. After several hours and troubleshooting, the diesel technician determined that the Cumins Actuator and Turbo were failing. Each time they cleared the code and drove the truck, they could recreate the problem. They told us that it was the same problem that the 2015 Cumins Turbos & actuators were having. They said there is a chance that our truck was manufactured with the same parts as a 2015 Cumins. They were able to repair our truck and said that we should notify the NHTSA, Mopar and our local Ram dealer of the problem. Mopar told me there is no recall for this issue, so they cannot help. The local Ram dealer told me that since they did not do the repair, they cannot report the issue. Please help us as this was an expensive repair, not including the cost of being standed out of town for days. Our Ram only has 39,000 miles and is like new, always garaged and drove for pleasure. How can we get this investigated or reimbursed?
Sep 27, 2023
Engine running rough. I drive daily on the freeway and pull a trailer, it is not safe to drive on a busy freeway or any road ( I am a self-employed contractor who now has to rent a truck). Both I took to an independent service center and authorized Crysler Dealer. Check engine light came on November 30th. P219A - Bank 1 Air-Fuel Ratio Imbalance PERMANENT. It was starting on and off. The truck was purchased from Holz Dealership in 2019 and financed for $35,967.63. Nothing was disclosed about engine issues.
Dec 06, 2021
The contact owns a 2016 Dodge Ram 2500. The contact stated while driving 40 MPH, the vehicle started making abnormal sounds. There were no warning lights illuminated. The contact stated he veered to the side of the road for a short while and then drove to an independent mechanic who diagnosed that the heater thread bolt had failed and damaged the engine. The dealer was made aware of the failure and informed the contact he would be responsible for the cost of the repair. The manufacturer was made aware of the failure but did not provide any assistance. The vehicle was not repaired. The approximate failure mileage was 160,000.
Aug 18, 2021
+ 12 more complaints for this component
SERVICE BRAKES
17 complaints
Service ABS SYSTEM warning light came on dash - July 2023. ABS is not functional. Traction /stability control is not functional. Scanned codes - OBDII code C0020. Took to RAM dealer 7/2023- RAM dealer stated and confirmed ABS module required replacement but the part was not available and unknown when it would become available. I have called several times every few months for updates- no parts available. This is unacceptable. My family’s safety is at risk because ABS and stability control are not functional- especially in winter icy conditions.
May 05, 2024
Abs module failure is common in alot of rams part number 68252611ae
Feb 05, 2024
My truck, like those of numerous other Ram owners, has a malfunctioning ABS Control Module. Because of this malfunction, the ABS and cruise control do not work. In turn, this places me and other owners of this vehicle in an unsafe situation in that lack of an operating ABS system is conducive to skidding and accidents. Some owners have even reported that they cannot drive their vehicles due to locked brakes which resulted from this malfunction. I have tried every source in existence in my efforts to find a replacement module, but I have been totally unsuccessful. I have been told by one of your Customer Service representatives that your Company is “…unable to maintain a complete inventory for an indefinite period of time and the lower the demand, the less likely it is we will have stocked parts. As such, the part you are requesting is no longer in our inventory.”
Dec 11, 2023
2016 Ram 2500 ABS and HCU have caused problems while driving. My brakes are engaged and will sometimes bring the vehicle to a stop. While having problems with my brakes, I scheduled an appointment with my local Dodge/Ram service department. On the way to the service department March 2023, the brakes again started having problems and completely engaged on a busy bridge bringing the truck to an immediate stop. Not a fun moment. The closest tow truck was two hours away and after 40 minutes, I was able able to get the brakes dis-engaged and limped the truck to the service center. The service department had trouble replicating the issue because the computer reset after i drove the vehicle in. It wasn't till the third test drive the technician had the issue happen to him. I've read about numerous other similar issues with the same truck and braking system, and this could cause a serious incident where someone could get hurt. Even after getting a new ABS, I'm still having issues 6 months later with the brakes locking up. I took it to a new service center and again, the technicians are saying there is no issue because the computer has reset when the issue went away while driving it in to get looked at. It concerns me the Ram has not stepped up to fix this issue.
Oct 10, 2023
Abs light and traction control light came on. The rear parking sensors and 4 wheel drive were also disabled. Repair shop stated that a wheel speed sensor was bad, replaced it and on the way home the lights came on again. Took truck back to shop and they stated another wheel speed sensor was bad. Replaced and then once again, lights came back on while driving home. Took back to the shop and they stated the connections to abs module were dirty, cleaned and sent me back home. Once again, lights came back on. Lights are now on and I have no idea how to repair other than to continue throwing parts and money at it. With Abs disabled, mine and my family's safety are at risk while driving, especially considering this truck is used to tow heavy loads, including livestock. Apparently this is a wide spread issue based on internet reports and has been reported on many of these trucks, regardless of mileage.
Sep 21, 2023
+ 12 more complaints for this component
UNKNOWN OR OTHER
16 complaints
The grab handle or left interior a arm part broke and fell of in my lap while I was driving luckily it did not fall off when I entered the vehicle or I would have been flat on my back. I contacted Stelantis got the typical run around. Tried to order new part but part has been discontinued. Now I am driving with airbag not covered and exposed. The part number for my truck is 5RM911XAC you can check discontinued. I ask Stelantis to find part after I tried for months to no avail. Reply was sorry part discontinued. What broke was the plastic that holds two screws in. Hopefully no one gets hurt if others break. In my opinion it seems like a bad design to save money. The replacement part by the way is $313.00 for plastic with leather wrapped handle. I was willing to spend that but the attitude I got from Stelantis was very non caring after I spent $60,000 on a truck in 2016. I ordered this part in May of 2025 then in August they told me it was discontinued.
Sep 19, 2025
Fuel gauge not accurate, reporting half a tank when the tank is full. Fuel gauge not working appropriately. Truck has 47,000 miles.
Mar 11, 2022
driving down Interstate 75 going 70 mph my 2016 Dodge Ram 2500 stalled. I had to pull over and i sat on the side of the road for 30 minutes before my truck would start back up. I made it back to Ocala and it stalled again. I waited 30 minutes and it started back up. The next day i dropped my truck off at Phillips Dodge Ocala FL. Phillips diagnosed that my TPIM needs to be replaced. I started doing research on the TPIM and noticed 2007-2015 the Dodge Rams 1500, 2500, 3500, 4500, 5500 all had a recall. How is it my 2016 Dodge Ram 2500 is having the same exact issues as the previous models? Why is my 2016 not covered under this recall?
Aug 25, 2021
The tail gate keeps opening on its own. It opened while towing our boat. It opened while driving home with groceries. It keeps happening but my vin has not been included in the safety recall please explain why?
Jul 31, 2021
WE GET DIESEL EXHAUST FUMES IN THE CAB WHEN THE HEATER IS ON. THE FUMES ARE WORSE WHEN AT A STOP OR LIGHT.
Mar 01, 2021
+ 11 more complaints for this component
POWER TRAIN,ENGINE
8 complaints
It is the Water pump We have the Concentric brand with out a vent hole picture attached ( which is the one under recall but doesn’t come up on our vin) Yes A Mechanic No No
May 28, 2025
I was driving my truck on the freeway pulling a loaded stock trailer. The truck suddenly down shifted into fourth gear and the engine RPM’s maxed out! I almost crashed the truck because the momentum of the trailer pushed the truck sideways on the freeway. I had to avoid traffic and get to the shoulder. Truck would not shift out of fourth gear and truck shifted into 4WD low also on its own. Had truck towed to dealers ship and was told a shift solenoid went out. Because of that they now have to change the torque converter and replace the transmission from the damaged it caused. It is unknown if it damaged any of the engine components at this time or any other parts of the drivetrain. Now I’m stuck paying for a transmission because Dodge didn’t put a safety backup into their system to prevent this in case of a failure. I see that I am not the first person it’s happened to by reading the power train comments for this year truck.
May 25, 2022
TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND 20V036000 (POWER TRAIN) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BERGEY'S CHRYSLER JEEP DODGE RAM LOCATED AT (408 HARLEYSVILLE PIKE, SOUDERTON, PA 18964 (215) 721-3470) BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT DID NOT EXPERIENCE A FAILURE. THE MANUFACTURER WAS CONTACTED HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mar 09, 2020
TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 17V821000 (POWER TRAIN) AND 17V562000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. CEDAR CITY CHRYSLER DODGE JEEP RAM (1010 N MAIN ST, CEDAR CITY, UT 84721, (435) 586-8290) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Sep 05, 2018
I HAVE TWO RECALLS ON THIS TRUCK,17V-562 AND 17V-821 . ONE DATING BACK TO SEPTEMBER 2017 AND JUST RECEIVED 17V-821 . BOTH RECALLS SAY THE REMEDY FOR THIS CONDITION IS NOT CURRENTLY AVAILABLE, AND BOTH ARE SAFETY ISSUES, FCA SENDS OUT RECALLS AND THEN DOES NOTHING! ARE YOU AWARE OF THIS,IS THERE NOTHING YOU CAN DO. THIS IS TOTALLY UNACCEPTABLE!
Feb 27, 2018
+ 3 more complaints for this component
ELECTRICAL SYSTEM
7 complaints
The contact owns a 2016 Ram 2500. The contact stated that while slowing down for traffic or traffic signals at approximately 10 MPH, the vehicle would stall. The contact stated no warning light was illuminated. The contact stated that several attempts were needed to restart the vehicle. The failure became constant and the vehicle had to be towed to a dealer. The contact had taken the vehicle to the same local dealer several times for the same failure. The dealer had diagnosed the failure and determined that the vehicle needed to have the Totally Integrated Power Module (TIPM-7) bypassed to a new TIPM relay. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 14V530000 (Electrical System). The failure mileage was approximately 125,000.
Jul 27, 2022
TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT STATED THAT THE ELECTRICAL FUNCTIONS ON THE LEFT SIDE OF THE STEERING WHEEL FAILED TO OPERATE AS NEEDED. THE CONTACT ALSO STATED THAT THE HORN WAS INOPERABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED HIM THAT THE VIN WAS NOT UNDER RECALL. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 28,400.
Apr 16, 2021
2016 RAM DIESEL 2500 4WD HEAVY DUTY, 27,022 MILES/33 MONTHS. NOTICED SEVERE CORROSION ON BOTH 12V BATTERIES 'NEGATIVE' POSTS. AFTER REMOVING CONNECTIONS, FOUND MULTIPLE CRACKS ON THE BATTERY ITSELF WHERE THE NEGATIVE POSTS ARE INSTALLED. CRACKS ALLOWED BATTERY ACID AND FUMES TO ESCAPE (BOTH CORROSION HAZARD, BREATHING HAZARD, AND EXPLOSIVE FUME SITUATION). THESE ARE OEM BATTERIES, LEFT IN ITS ORIGINAL STATE SINCE PURCHASED NEW FROM DEALER.
Jul 29, 2018
TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO WHITE MOTORS INC (175 OLD FARM RD, ROANOKE RAPIDS, NC 27870, (252)-537-6138) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 57,000. *TT
Jul 06, 2018
TRUCK SUDDENLY SHUT OFF WHILE TRAVELING ON THE HIGHWAY AT HIGHWAY SPEED. COMPLETE SHUT DOWN OF ALL ELECTRICAL SYSTEMS AND ENGINE (NOTHING WORKED) DEALER DIAGNOSED AS ELECTRICAL FAILURE OF POWER DISTRIBUTION MODULE AND SEVERAL OTHER ELECTRICAL PARTS DUE TO CORROSION IN THE WIRING HARNESS. HAD THERE BEEN HEAVIER TRAFFIC OR I BEEN IN THE MIDDLE OR LEFT LANE WHEN TRUCK FAILED, I WOULD HAVE LIKELY CAUSED AN ACCIDENT. EVEN THE FLASHERS WOULDN'T WORK.
Jan 15, 2018
+ 2 more complaints for this component
AIR BAGS
6 complaints
I was involved in a single vehicle accident due to a medical issue. I hit a utility pole, took out a cyclone fence, proceeded across a front yard of a home then almost directly into a block retaining wall. I was wearing my seat belt. My airbags did not deploy but I have no idea how fast I was going. From the damage to the pole and the wall and my truck I had to be going a decent speed. The police report noted that when they arrived my foot was on the accelerator and the back wheels were spinning for what that’s worth.
Mar 12, 2022
Crash: 1
Injuries: 1
There has been an open recall on this vehicle since August 2021. It was reported to be by the dealership this is at that this was due to have a remedy to fix the SABIC in the 4th Quarter of 2021. IT has yet to have a remedy pushed out. I was also told that the Y55 recall is grouped together with the Y63 Recall. I agreed with the dealership in October of 2021 that I would purchase this vehicle, and they told me the recall remedy would be out the following month. I have been patiently waiting with no resolution from RAM, MOPAR or Chrysler. I have contacted the dealership several times a week, and they keep telling my that MOPAR has been contact by them and they are not returning phone calls. This can not be sold until it is fixed, due to a Stop Sale Issued with the Recall Notice.
Feb 26, 2022
CLOCKSPRING PROBLEM GIVING AN AIRBAG FAULT. HAPPENS DRIVING DOWN THE ROAD AND STATIONARY. STEERING WHEEL GENERALLY IN "STRAIGHT" DOWN THE ROAD POSITION
Apr 27, 2019
TL* THE CONTACT OWNS A 2016 RAM 2500. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT WAS INVOLVED IN A FRONT END COLLISION. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE AIR BAGS WERE MISSING SPRINGS. THE VEHICLE WAS REPAIRED AND DEEMED OPERABLE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Jan 02, 2018
Crash: 1
I WAS DOING ABOUT 50MPH DOWN A STATE ROAD WHEN A GUY PULLED OUT IN FRONT OF ME ATTEMPTING TO GO IN THE DIRECTION I WAS COMING FROM. I SLAMMED ON THE BRAKES AND TURNED THE WHEEL SLIGHTLY TO THE LEFT TO SO IT WAS NOT A DIRECT T-BONE. THE FRONT END OF MY BRAND NEW TRUCK WHICH HAD 292 MILES ON IT WAS CAVED IN AND THE HIT MADE HIS VEHICLE COME AROUND AND HIT THE PASSENGER SIDE OF MY TRUCK. NOT ONE AIRBAG WENT OFF. I'M ASSUMING I WAS DOING 40-45MPH ON IMPACT. ...UPDATED 07/10/17 *BF *CN
Aug 09, 2016
Crash: 1
+ 1 more complaint for this component
STRUCTURE
6 complaints
The tailgate still falls open unexpectedly while driving after the tailgate recall repair was done.. The tailgate fell open and hit my camper power jack and dented the tailgate above the handle.. I'd like the tailgate latch to be fixed correctly and the dent fixed as well.. im afraid to haul anything in the back that could potentially fall or slide out due to this issue..
Dec 16, 2021
2016 DODGE RAM . CONSUMER WRITES IN REGARDS TO DRAG LINK SAFETY RECALL. *LD THE CONSUMER STATED THE WELDED BOLTS FOR THE DRAG LINK WOULD CAUSE AN ISSUE WITH HAVING AN ALIGNMENT PERFORMED ON THE VEHICLE. *JS
Jun 21, 2019
WHEN OPERATING 2016 RAM 2500 AND TOWING A TRAILER, THE TAILGATE DROPPED WHILE TRAVELING CAUSING THE TAILGATE TO BECOME DAMAGED AND STRIKING THE TRAILERS JACK HANDLE AND BENDING TAILGATE. I'VE READ SEVERAL COMPLAINTS THAT THE TAILGATES ARE DROPPING WHILE OPERATING TRUCK.
Apr 10, 2018
TAILGATE FALLS DOWN IN PARK OR DRIVING DOWN THE ROAD IT DOESN'T HAPPEN ALL THE TIME JUT WHEN IT FEELS LIKE IT COULD STRIKE KID IN THE HEAD OR SOMETHING COULD FLY OUT OF THE TRUCK YOU ALSO ASK WHEN THIS HAPPENED IT HAS HAPPENED MANY TIMES
Nov 02, 2017
TAILGATE FELL OPEN WHILE I WAS PULLING A CARGO TRAILER ON INTERSTATE 40 IN TENNESSEE. DUE TO ROAD ROUGHNESS AND NOISE I WAS UNAWARE OF IT UNTIL I STOPPED FOR FUEL. THE TAILGATE HAD FALLEN ONTO THE TRAILER JACK HANDLE AND DAMAGED THE TAILGATE. THERE IS A SIGNIFICANT DENT INTO THE TOP OF THE TAILGATE AND ALSO DAMAGE TO THE PLASTIC TOPCAP ON THE TAILGATE. IN ADDITION THERE IS AN ARC SHAPED SCRATCH ACROSS THE TAILGATE ABOVE THE LATCH HANDLE.
Oct 08, 2017
+ 1 more complaint for this component
TIRES
5 complaints
The contact owns a 2016 Ram 2500 equipped with Hankook Tires, Tire Line: Dynapro AT2, Tire Size: 275/70/R18, DOT Number: 1BJWBRNB. The contact stated that while his son was driving approximately 60-65 MPH, the vehicle started severely vibrating and shaking on the front passenger’s side of the vehicle. The driver pulled to the side of the road and removed and replaced the front passenger’s side tire with the spare. The vehicle was driven to Discount Tire where it was diagnosed that there was a bubble on the tire. The vehicle was taken to Walmart where the tire was replaced. The contact stated that approximately 3 months after replacing the tire, the driver’s side rear and driver’s side front experienced the same failure. The contact continued to drive at speeds lower than 20 -25 MPH. The dealer was not made aware of the failure. The manufacturer was not made aware of the failure. The vehicle failure mileage was 137,804, and the tire failure mileage was 23,000.
Sep 13, 2024
The contact owns a 2016 Ram 2500 equipped with Landsail Tires, Tire Line: CLX-1, Tire Size: LT275/70/R18, DOT number: TBDEF75C. The contact stated while driving 50 MPH, the tread of the front passenger’s side tire separated, causing the vehicle to start shaking abnormally. The vehicle was taken to an independent mechanic where it was confirmed that the front passenger’s side tire tread had separated. The tire as not replaced. The tires were replacement tires. The dealer was not contacted. The manufacturer was not made aware of the failure. The vehicle failure mileage was approximately 42,000. The tire failure mileage was 34,449.
Aug 28, 2023
Truck started shaking like a tire was out of round. Right front tire had separation (several large bubbles on the inside of the tire). I replaced that tire with a spare of a different brand. About 2 weeks later the left rear tire had the same issue. These tires are less than 1 year old and have less then 15,000 miles. I do not trust these tires any more and replaced them at significant cost.
Dec 12, 2022
TL* THE CONTACT OWNS A 2016 RAM 2500 EQUIPPED WITH FALCON TIRES, TIRE LINE: UNKNOWN, TIRE SIZE: 275/70/R18 (NA). THE CONTACT STATED THAT THE INNER THREADS ON BOTH REAR TIRES WERE DEPLETED. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT SHOP WHERE THE VEHICLE WAS PURCHASED. THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO GO THROUGH THE MANUFACTURER. NO FURTHER ASSISTANCE WAS OFFERED. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN AND DOT NUMBER WERE NOT AVAILABLE. THE VEHICLE AND TIRE FAILURE MILEAGE WERE UNKNOWN.
Aug 30, 2019
TL* THE CONTACT OWNS A 2016 RAM 2500 EQUIPPED WITH FIRESTONE TRANSFORCE HT TIRES, SIZE: LT275/70R18. THE CONTACT STATED THAT THE REAR TIRES HAD A REQUIRED PRESSURE OF 80 PSI, AND THE FRONT TIRES REQUIRED A PRESSURE OF 65 PSI. THE CONTACT STATED THAT THE REAR DRIVER AND PASSENGER SIDE TIRES EXCEEDED THE REQUIRED PSI, WHICH CAUSED THEM TO MOVE UP AND DOWN WHEN DRIVING. WHILE DRIVING APPROXIMATELY 63 MPH AND APPLYING THE BRAKE PEDAL, THE VEHICLE WAS UNSTABLE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 12,600 AND THE TIRE FAILURE MILEAGE WAS UNKNOWN.
Oct 05, 2016
ELECTRICAL SYSTEM,ENGINE
5 complaints
6.7L Cummins diesel Known Grid heater bolt broke and could leave people stranded as it causes catastrophic engine failure and or damage leading up to $20 to $30K in engine repairs. Ram knows about this issue and is doing nothing about it. Mine broke and I caught it just before it destroyed my engine. the fix was a $1k kit. This bolt corrodes and and drops down into the intake in which destroys the #6 cylinder, piston, wall and valves. Ram is doing nothing to fix the problem and leaving people stranded who haul trailers and with the big repair bills.
Apr 24, 2023
The grid heater bolt that is on the bottom side of the grid heater. It fails and the bolt falls off and get sucked into the engine destroying the piston and cylinder causing an over 10,000$ expense.
Feb 09, 2023
This message is in regards to Static NHTSA Bulletin 09-005-22 / D- 22- 06 Dated March 16, 2022. The above listed warranty extension extends Ram 2500 Cummins Turbo Diesel Model year 2015 to 150,000 miles or 15 years if code U010C is indicated on MIL. My truck meets all above criteria but is a model year 2016. However, there is no changes in mechanicals between the 2015 and 2016 model year. My truck, at 114,000 miles just indicated this issue and the estimated cost of repairs is over 2,000 dollars. Considering that this has already been a widespread notable issue with this truck and engine, my hopes is to include 2016 model years in this extension. Thank you.
Feb 07, 2023
TL* THE CONTACT OWNS A 2016 RAM 2500. WHILE DRIVING, THE VEHICLE SHUT OFF AND LOST BRAKING AND STEERING ABILITY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT HAD TO SHIFT INTO PARK AND TURN THE IGNITION TO RESTART THE VEHICLE WHILE IT WAS STILL ROLLING. THE CONTACT DROVE TO NATIONAL DODGE CHRYSLER JEEP RAM (2223 N MARINE BLVD, JACKSONVILLE, NC 28546, (910) 347-3777) WHERE A CODE APPEARED THAT WAS UNRELATED TO THE FAILURE. THE CONTACT STATED THAT THE VEHICLE PREVIOUSLY EXPERIENCED ELECTRICAL FAILURES FROM PAST REPAIRS. THE DEALER COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER STATED THAT NOTHING COULD BE DONE UNTIL THE VEHICLE WAS AT THE DEALER'S SHOP. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER, BUT NO FAILURE WAS FOUND. THE FAILURE MILEAGE WAS 24,000.
Sep 10, 2019
HAD PHONE CHARGING FROM USB PORT IN TRUCK. PULLED INTO GAS STATION AND AS I WAS TURNING THE WHEEL TO PARK IN A SPOT, I TOUCHED THE PHONE AND THE ENGINE DIED.
Mar 20, 2016
FUEL/PROPULSION SYSTEM
5 complaints
The contact owns a 2016 Ram 2500. The contact stated while driving at 65 MPH, the contact smelled a strong odor of gasoline and the contact felt the vehicle losing power. In addition, the contact noticed smoke coming from the rear of the vehicle, and no warning lights illuminated on the instrument panel. The contact placed a rubber line on the fuel line because he noticed the fuel line was rubbing against the frame of the vehicle causing the fuel line to wear. The vehicle was not diagnosed. The manufacturer was contacted, and a case was filed. The failure mileage was 87,000.
Oct 11, 2022
MY VEHICLE HAS WAS HAS BEEN COINED AS "DEAD PEDAL" THE TRUCK WILL HESITATE FOR A SECOND WHILE ACCELERATING. THIS PROBLEM HAS BEEN WELL DOCUMENTED BY MANY OTHER RAM DIESEL TRUCK OWNERS. THIS WILL HAPPEN WHEN MERGING INTO TRAFFIC OR CROSSING A STREET AND CAN BE VERY DANGEROUS.
May 01, 2019
THE HARDWARE SECURING THE EXHAUST MANIFOLD TO THE ENGINE HEADER BREAK AND CAUSE AN EXHAUST LEAK. EXHAUST CAN BE SMELLED IN THE CAB WHEN RUNNING THE HEATER.
Feb 12, 2019
TL* THE CONTACT OWNS A 2016 RAM 2500. WHILE DRIVING 75 MPH, THE VEHICLE INDEPENDENTLY SLOWED AND STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED TEN MORE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS SUPPOSED TO RESET THE REGENERATION SYSTEM TO CLEAN THE DIESEL PARTICULATE SYSTEM WHILE DRIVING. HOWEVER, THE RESET WAS FAILING AND CAUSED THE VEHICLE TO SLOW AND STALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CONTACT SHOULD TAKE THE VEHICLE TO THE DEALER AS MANY TIMES AS NECESSARY. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.
May 10, 2017
PURCHASED A NEW RAM 2500 DIESEL. AFTER 1200 MILES, THE DIESEL EMISSION FLUID (DEF) GAUGE BECAME ERRATIC AND GAVE ME A MESSAGE THAT AFTER 200 MILES THE TRUCK'S MAXIMUM SPEED WOULD BE 5 MILES/HOUR. THE AM DEALER IN OLYMPIA, WA TRACED THE PROBLEM TO A COMPUTER MODULE. THIS MODULE IS ON NATIONAL BACKORDER WITH NO DELIVERY DATE IN SIGHT. I AM ON MY WAY TO ALASKA, AND AM STUCK IN OLYMPIA, WA FOR WHO KNOWS HOW LONG. THE TRUCK IS IN PERFECT WORKING ORDER, EXCEPT THAT IT IS PROGRAMMED TO STOP (OR GO 5MPH) AFTER 200 MILES UNLESS THE DEF PROBLEM IS FIXED.
Dec 24, 2015
VEHICLE SPEED CONTROL
5 complaints
CAME TO STOP LIGHT AFTER RUNNING 20 MINUTES ON THE FREEWAY. WHEN PULLING AWAY, THE THROTTLE WAS NOT RESPONDING, BUT I WAS IN THE INTERSECTION (SINCE THE TRUCK MOVES WITHOUT YOUR FOOT ON THE BRAKE) AND NEEDING TO ACCELERATE TO NOT GET HIT. PRESSED ON AND OFF THE ACCELERATOR UNTIL FINALLY THE ENGINE STARTED TO RESPOND. THIS IS THE 4TH OR 5TH INCIDENT. MY PREVIOUS INCIDENTS WERE REPORTED UNDER COMPLAINT NUMBER 10969231. INCIDENT OCCURRED WITH 14862 MILES ON THE ODOMETER.
Jan 18, 2018
I WAS DRIVING DOWN A 4 LANE HIGHWAY AND SLOWED DOWN TO TRAFFIC IN FRONT OF ME TO APPROX TEN MILES PER HOUR AND PUSHED THE THROTTLE PEDAL TO FIND IT DID NOTHING AT ALL. I PANICKED AND HIT THE PEDAL 4 TIMES TO THE FLOOR AND BACK AND HAD NOTHING AND THE. THE FIFTH TIMES A SMALL 4 SECONDS LATER IT JERKED AND SPUN THE REAR TIRES BREAKING THE TRACTION LOOSE ON THE WET PAVEMENT AND MAKING THE TRUCK FISHTAIL SIDEWAYS INTO THE EDGE OF THE LANE BESIDE ME. SCARY AND EMBARRASSING. I HAD NO FAULT CODES AND 350 MILES TO DRIVE TODAY BACK HOME PULLING A 41' CAMPER. LOOKED ON WEBSITES ONLINE AND FOUND NUMEROUS COMPLAINTS ABOUT THE SAME THING AND FCA HAS NOT ADDRESS THE ISSUE WITH A TRUE FIX... MY TRUCK HAS 4507 MILES ON IT.
Jun 01, 2017
ELECTRONIC THROTTLE CONTROL LIGHT FLASHES AND ALL THROTTLE CONTROL IS LOST. THIS PROBLEM HAS HAPPENED ON STARTUP AS WELL AS WHEN DRIVING DOWN THE ROAD. VEHICLE HAS BEEN BACK TO DEALER AND (REPAIRED?) FOUR TIMES FOR THE SAME PROBLEM IN LESS THAN TWO MONTHS. ONLY 11,000 MILES ON TRUCK.
May 31, 2017
DEAD PEDAL. STEP ON THE ACCELERATOR PEDAL AND NOTHING HAPPENS FOR 5 TO 10 SECONDS. THREE TIMES WITH UNDER 5K MILES. RUNNING AT 60 FOR 30 MINUTES ON A HIGHWAY, COME TO A STOP, READY TO CROSS THE STREET, PRESS ON THE ACCELERATOR, AND NOTHING, KEEP PRESSING AND IT FINALLY KICKS IN. SECOND TIME, IN STREET TRAFFIC, INCHING ALONG FOR 15 MIN, GET TO YELLOW LIGHT, PRESS ON THE ACCELERATOR, AND NOTHING, IN THE MIDDLE OF AN INTERSECTION AND LIGHT IS RED AND TRUCK WON'T GO. INCHED IT OUT OF THE INTERSECTION. THIRD TIME, ON SAME DRIVE, TRANSITIONING FREEWAYS, RUNNING AT SPEED, 70, THEN CAME TO A STOP ON THE NEW FREEWAY, PRESS ON ACCELERATOR, AND NOTHING FOR MANY SECONDS, THEN IT TAKES OFF. I HAVE LOST CONFIDENCE IN THE VEHICLE AS I DO NOT KNOW WHEN IT WILL NOT PERFORM AND LEAVE ME IN HARMS WAY.
Mar 29, 2017
DEPRESSED THE ACCELERATOR PEDAL TO SPEED UP AND VEHICLE CONTINUED TO GAIN SPEED ON IT'S OWN. SHIFTED VEHICLE TO NEUTRAL AND ACCELERATOR WAS STILL CONTINUING TO ACCELERATE. SHUT VEHICLE OFF THEN RESTARTED VEHICLE, ONCE ACCELERATOR PEDAL WAS DEPRESSED VEHICLE AGAIN CONTINUED TO GAIN SPEED ON ON ITS OWN. HAD TO BRAKE EXCESSIVELY TO STOP VEHICLE AGAIN PUT VEHICLE IN NEUTRAL ,ENGINE WAS REVVING AND TURNED IGNITION OFF AGAIN. THIS INCIDENT HAPPENED AT THE MOMENT I LEFT MY DRIVEWAY ON A RURAL ROAD. VEHICLE WAS IN MOTION WHEN INCIDENT OCCURRED. VEHICLE COMPUTER DISPLAYED " ELECTRONIC THROTTLE SERVICE NEEDED" . EACH TIME THE VEHICLE CONTINUED TO GAIN SPEED ON IT'S OWN.
Jun 26, 2016
ELECTRICAL SYSTEM,SERVICE BRAKES
3 complaints
My ABS lights is on causing my cruise control to not be functioning. When I first start the vehicle, i get a message to "service electronic brake system." I have new brake pads with rotors and still have this message.
May 28, 2024
Abs/hcu failure causing erratic braking brakes locking up. Diagnosed idepentdant shop,not yet repaired. No inspection Abs warning
Aug 23, 2023
T79/NHTSA 17-821 RECALL.. JUST WONDERING IF AND WHEN THE FIX MAY HAPPEN? IT HAS HAMPERED MY CHANCE OF SELLING IT DUE TO THE OPEN RECALL AND THE FACT OF NO GIVING DATE AS TO WHEN IT WOULD BE FIXED, DEALER WILL NOT BUY IT ( THE ONE WHO WOULD, WOULD ONLY GIVE A SMALL PERCENT OF IT VALUE) AND A BUYER BACKED OUT CAUSE OF THE TYPE OF SAFETY ISSUES IT IS. I SPOKE TO THE DEALER SHIP AND THEY HAVE SAID THAT THEY HAVE NOT BEEN GIVING ANY IDEAS OR A TIME FRAME WHEN FCA WOULD HAVE A FIX. JUST WONDERED WHAT IF ANY OPTIONS I MAY HAVE TO GET IT FIXED OR GET A SAFER VEHICLE. THANK YOU
Mar 12, 2018
SEAT BELTS
3 complaints
Hello! We have the driver seat and passenger seat that unlock after driving every mile. I have called the dealership and Chrysler and they say they cannot help me. This is a safety issue and I need assistance now
Aug 03, 2023
DRIVER'S SEAT BELT BUCKLE RELEASES THE SEAT BELT WITHOUT BEING TOUCHED. I TUG ON THE BELT EVERY TIME I LATCH IT BECAUSE OF THIS BUT IT STILL RELEASES THE BELT AFTERWARDS ABOUT 30% OF THE TIME, USUALLY JUST AFTER PULLING AWAY FROM THE PARKING SPOT. I BOUGHT THE TRUCK WITH 48, 000 MILES ON IT AND ALMOST 1 YEAR OLD. IT HAS DONE THIS SINCE I FIRST BOUGHT IT.
Oct 18, 2017
WHILE SECURING OUR FAMILY INTO THE 2016 RAM 2500 TRUCK WE HAD JUST PURCHASED NEW AT THE DEALERSHIP, I FOUND THAT THE REAR CENTER SEAT BELT WAS NOT ANCHORED TO THE FLOOR, LEAVING THE CENTER SEATING POSITION UNSAFE FOR OCCUPANCY. IT WAS AFTER CLOSING BY THE TIME THIS ISSUE WAS DISCOVERED SO THE SEAT BELT WAS NOT ABLE TO BE FIXED BEFORE WE LEFT THE DEALERSHIP. VEHICLE WAS TAKEN TO A DIFFERENT DEALERSHIP TWO DAYS LATER TO HAVE THE SEAT BELT PROPERLY SECURED, AS IT SHOULD HAVE BEEN BEFORE LEAVING THE FACTORY......UPDATED 08/11/16 *BF *TR
Aug 02, 2016
SUSPENSION
3 complaints
Broke suspension on a pothole. After repair, Alignment shop would not align vehicle because Ram welded the Drag Link as part of their V06 recall so that it was no longer adjustable. Being that this is my primary vehicle, I had to purchase a new drag link so that my steering could be readjusted as well as have my tires wear properly. I asked Ram for Refund on this repair , but they responded that in order to get a refund, I would have had to be towed to a Ram dealership on my own dime, then wait for an official Ram part to come in which would cost me hundreds of dollars in rental cars and tow bills for an adjustable part that they welded to make non adjustable.
Jul 21, 2022
ON THE EVENING OF MARCH 26, 2019 I WAS DRIVING MY TRUCK ON A RESIDENTIAL STREET WHEN I HEARD A RUBBING NOISE THAT I THOUGHT WAS AN INDICATOR THAT MY BRAKES WERE WORN AND NEEDED REPLACED. I VISUALLY INSPECTED UNDER THE TRUCK AND FOUND NO LEAKING FLUIDS, OR DEBRIS CAUGHT BETWEEN MY ROTOR AND BRAKE PAD. ON THE MORNING OF MARCH 27, 2019 I WAS DRIVING ON THE HIGHWAY WHEN I HEARD WHAT I BELIEVED TO BE A METAL ON METAL SOUND. I WAS UNSURE IF THE SOUND CAME FROM MY VEHICLE OR A PASSING VEHICLE. AS I GOT AT OR AROUND 2 MILES FROM THAT LOCATION MY ABS LIGHT CAME ON AND I HEAR A LOUD POPPING NOISE. THE FRONT OF MY TRUCK BEGAN VIOLENTLY BOUNCING UP AND DOWN. I STRUGGLED TO MAINTAIN CONTROL OF THE VEHICLE AS THIS MALFUNCTION HAPPENED. I WAS ABLE TO GET MY TRUCK TO THE SIDE OF THE ROADWAY AND UP THE EXIT RAMP. I EXITED THE VEHICLE AND EXAMINED UNDERNEATH FOR ANY FLUIDS OR ANY OTHER SIGNS OF MALFUNCTION. AS I WENT TO THE PASSENGER SIDE OF THE VEHICLE I OBSERVED MY FRONT PASSENGER WHEEL WAS CANTERED OUT AND UP AS SEEN IN THE ATTACHED PHOTOGRAPH. IT SHOULD BE NOTED THAT I HAVE AFTER MARKET WHEELS AND TIRES, HOWEVER THEY HAVE ONLY BEEN ON THE VEHICLE SINCE SEPTEMBER OF 2018. I HAD THE VEHICLE TOWED TO JOHN JONES RAM IN CORYDON IN WHERE IT WAS DIAGNOSED AS A WHEEL BEARING FAILURE. THE FAILURE ALSO DAMAGED MY CALIPER, ROTOR AND SPEED SENSOR. IN MY EXPERIENCE I HAVE NEVER HAD A WHEEL BEARING FAIL SO QUICKLY AND CATASTROPHICALLY. AS A PROFESSIONAL FIREFIGHTER I HAVE DRIVEN A MULTITUDE OF EMERGENCY VEHICLES AND IT TOOK ALL OF MY ABILITY TO KEEP FROM LOSING CONTROL OF MY VEHICLE WHEN THE FAILURE OCCURRED. THIS VEHICLE IS A 2016 RAM 2500 WITH ABOUT 56,000 MILES.
Apr 08, 2019
VIBRATION BETWEEN 65 AND 84 MPH. STARTED HAVING PROBLEM AT 14000 MILES. ALLEGEDLY, DEALER FOUND AXLES TO BE WARPED (SURE THEY WERE) AND REPLACED (UNLIKELY)...BUT THINKING IT WAS LIP SERVICE TO GET ME OUT THE DOOR AND LEAVE THEM ALONE (NO EVIDENCE PROVIDED AFTER SERVICE OF MALFUNCTIONED PARTS). HAVE HAD WHEELS BALANCED NUMEROUS TIMES, CENTRAMATIC BALANCERS APPLIED, NEW TIRES, NEW WHEELS. NOTHING HAS FIXED THE PROBLEM. *TR
Dec 30, 2016
ENGINE AND ENGINE COOLING,ENGINE
3 complaints
Engine Fan / Radiator Shroud. During hot weather and engine temperature, the engine fan engaged. Due to the high ambient, I believe the radiator shroud was hot and the material was soft, it became deformed under the vacuum created by the fan cause it to interfere with the engine fans path of rotation. The interference caused the fan and shroud to shred each other sending shrapnel in all directions, including into the back side of the radiator, engine compartment. Plastic debris was found on top of the valve cover, battery, radiator, exhaust manifold. This problem has been reported by numerus online forms. This failure was inspected by the dealer and I was informed it was not under warranty, but drivable and safe. Their recommendation however was to replace the fan, shroud and radiator. However, they have seen cases with far worse damage causing catastrophic failure of the radiator leaving the vehicle stranded
Oct 19, 2021
TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V5612000 (ENGINE AND ENGINE COOLING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN SEPTEMBER OF 2017. THE DEALER (RALPH SELLERS CHRYSLER DODGE JEEP RAM, 14215 AIRLINE HWY, GONZALES, LA 70737) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. **TR THE CONSUMER STATED ALL REPAIRS COMPLETED ON 09/19/18. *TR
Sep 07, 2018
TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V562000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MACCORD DODGE CHRYSLER JEEP (LOCATED AT 990 TENNANT WAY, LONGVIEW, WA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT *TR
Aug 31, 2018
UNKNOWN OR OTHER,ENGINE
3 complaints
I HAVE TWO OUTSTANDING RECALLS ON MY TRUCK. THE DIESEL WATER PUMP RECALL AND THE BRAKE TRANSMISSION SHIFT INTERLOCK BOTH OF THESE RECALLS WERE ISSUED IN 2017 AND NEITHER HAS A REMEDY.
Jul 18, 2018
I RECENTLY RECEIVED A NOTICE OF RECALL ON MY TRUCK, REGARDING THE POTENTIAL FOR THE WATER PUMP TO FAIL, CAUSING AN ENGINE COMPARTMENT FIRE. HOWEVER, THERE IS CURRENTLY NO FIX FOR THE PROBLEM. I AM VERY CONCERNED BECAUSE, NOT ONLY DO I DRIVE IT EVERY DAY TO WORK, IT IS OUR TRAVELING TRUCK AND WE USE IT TO HAUL OUR LARGE 5TH WHEEL TRAILER. THE POTENTIAL FOR AN ENGINE COMPARTMENT FIRE TO OCCUR WHILE DRIVING, OR WHILE WE'RE HAULING THE TRAILER, IS QUITE SCARY. A FIX FOR THIS ISSUE NEEDS TO BE DETERMINED QUICKLY.
Nov 22, 2017
DEAD ACCELERATOR PEDAL. IF DRIVING WITH STEADY PEDAL AND LET UP ON ACCELERATOR PEDAL AND THEN STEP BACK ON THE ACCURATE, THE TRUCK DOESN'T MOVE/NO RESPONSE FOR 5-10 SECONDS, THEN THE TRUCK SPEEDS OFF. HAPPENS NUMEROUS TIMES. ALSO IF AT A STOP AND NEED TO HAVE FULL POWER TO GET ACROSS A 4 LANE HIGHWAY/OR MAKE A RAPID LEFT TURN, YOU ARE A SITTING DUCK BECAUSE THE PEDAL DOESN'T RESPOND.
Jun 01, 2017
STEERING,SUSPENSION
2 complaints
I received an NHTSA recall notice V06/NHTSA 19V-021 on or about April 2023, I brought this vehicle to Stat Line Jeep Dodge RAM located in Somerset, MA early April to fix the vehicle pursuant to the recall notice for a Drag Link problem/defect. Upon arrival the service department stated they had not received a welding machine necessary to fix the problem and to call for another appointment, On or about April 10, 2023, I again brought the vehicle to State Line RAM dealership to complete the repair. On May 31, 2023, I brought the vehicle to Town Fair Tire Center to have all 4 new tires replaced and have the front end aligned. I was told that the alignment could not take place since the dealership welded the "Tie Rods" together. I brought the vehicle back to State Line dealership and asked why my vehicle's tie rods were welded. They told me that the NHTSA had told them that was the fix. I wanted to know how to get the vehicle aligned and the dealership told me that I would have to pay $850.00 to replace them and that should have been done except the NHTSA said to weld them together.
May 22, 2025
My 2016 RAM has very loose steering and has almost caused me an accident several times due to my lack of control of the steering. The steering stabilizer jam nuts have been welded to the adjuster sleeve (as the referenced recalls below suggest as a fix) but the entire assembly rotates freely by hand! I am constantly having to get alignments to help control my steering, however, it seems to be getting worse and I am having to do alignments more often. Now, recall numbers 19V021000 and 18E096000 both refer to this problem for select RAM 2500s however, for some reason my VIN is not connected to this recall although it is obvious that it has been implemented on my truck. I bought my truck in 2018 used from a dealership. All the recalls that were indicated on my truck at the time were implemented, but so was the welding of the jam nuts even though my VIN doesn't reflect this recall action. I have an appointment with my Chrysler dealership this Thursday, but they told me that there probably wasn't much that they could do without the recall being attached to my VIN. This is currently my only vehicle and I am cautious and scared every time I drive it now since there is no warning as to when the steering loosens up and the truck seems to drive diagonally vice straight. I would greatly appreciate some help in this matter.
Sep 20, 2022
ENGINE,FUEL/PROPULSION SYSTEM
2 complaints
The service engine lamp came on. When the mechanic investigated, it was determined that the problem is identical to the Warranty Bulletin titled Cummins 6.7L Turbocharger Actuator - X99 Warranty Extension that pertains to the 2015 RAM 2500 pickup. My vehicle is a 2016 and there is no warranty extension, even though it is an identical problem. The vehicle was not drivable as is and I had to replace the Turbocharger Actuator. I am assuming that this is a known problem to Cummins and to RAM. There should be a Warranty Bulletin for the 2016 also.
Apr 06, 2025
DRIVING ON INTERSTATE 10 IN TRAFFIC I WENT TO ACCELERATE TO CHANGE LANES AND MY 2016 2500 THE ENGINE MADE A LOUD POP AND LOST ALL ENGINE POWER. AND DIDN'T REGAIN ENGINE POWER FOR 3 SECONDS. IT HAS DONE IT SEVERAL TIME SINCE. IT IS A VERY SCARY FEELING WHEN YOUR DRIVING IN HEAVY TRAFFIC. I DO NOT GET ANY CODES OR LIGHTS INDICATING A PROBLEM WHEN THIS HAPPENS. WAS TOLD BY DEALER SERVICE MANAGER THAT WITHOUT ANY CODES COMING UP THAT IT WOULD BE IMPOSSIBLE TO FIND THE PROBLEM.
Feb 16, 2017
STRUCTURE,UNKNOWN OR OTHER
2 complaints
The tailgate will not stay closed. It comes open when driving and sometimes won’t stay closed at all. This is a common problem/recall with this model truck but for some reason doesn’t show up with my VIN #
Jan 20, 2024
HAVE 2016 RAM TRUCK, JUMPS OUT OF GEAR HITS A FENCE. TAKE IT TO A DEALER THEY ADMIT THERE IS A RECALL. THEY REPAIR THE RECALL AND TELL ME TO CALL FCA CUSTOMER SUPPORT 1800-992-1997 I SPEAK WITH QUINTIN AND HE TELLS ME SINCE THE DEALER ALREADY REPLACED THE PART, THEY CAN NOT CONFIRM THAT IS WHY MY TRUCK ROLLED INTO A FENCE. AND DENIED THE BODY REPAIRS. I ASK FOR DOCUMENTATION THAT STATES WHY THEY ARE REFUSING TO REPAIR DAMAGE DUE TO THEIR DEFECTIVE PRODUCT. THEY TELL ME THAT IS CONFIDENTIAL AND THAT I NEED TO GO THRU MY INSURANCE TO MAKE A CLAIM. SO I HAVE TO PAY FOR THEIR FAULTY EQUIPMENT. LESSON LEARNED DON'T PURCHASE FROM CHRYSLER ...
Apr 03, 2019
Crash: 1
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
2 complaints
I PURCHASED MY VEHICLE YESTERDAY. TODAY I WAS DRIVING IT IS STALLED AS I WAS PULLING OUT INTO TRAFFIC I RESTARTED IT IT DROVE FINE ANOTHER TWO MILES. AT WHICH TIME IS STALLED AGAIN WITH NO LIGHTS, NO INDICATIONS ON. SOUNDS LIKE SOME NOISE COMES FROM THE AIR BOX. SOME KIND OF AIR NOISE COMES FROM THE PASSENGER SIDE OF THE ENGINE WHEN IT HAPPENED
Jul 04, 2020
MULTIPLE RECALLS OPEN,DEALER UNABLE TO FIX DUE TO PARTS UNAVAILABILITY. RESULT IN CUSTOMERS DRIVING UNSAFE VEHICLES.
Mar 15, 2018
WHEELS
2 complaints
TL* THE CONTACT OWNS A 2016 DODGE RAM 2500. WHEEL STUDS SHEARED WHILE DRIVING. VEHICLE WAS UNSAFE TO OPERATE POSSIBLE CRASH DUE TO LOSS OF WHEEL STUD SUPPORT THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THERE WAS AN ABNORMALLY LOUD SOUND COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT WHO WORK AS A MECHANIC PERFORMED A SELF EVALUATION OF THE VEHICLE AND BECAME AWARE THAT FIVE OF THE WHEEL STUDS ON THE DRIVER'S SIDE FRONT WHEEL HAD SHEARED OFF. THE CONTACT STATED THAT THE WHEEL BEARINGS WERE PREVIOUSLY REPLACED BY BURDICK DODGE CHRYSLER JEEP RAM 5885 CIR DR E #335, CICERO, NY 13039 (315) 699-3846. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
Feb 12, 2020
I'M HAVING PROBLEMS WITH TRYING TO FIND TIRES THAT A) RIDE WELL, AND B) LOOK GOOD TO ACCOMMODATE THE TIRE PRESSURE MONITORS. IN THIS TRUCK THE WARNING LIGHT IS SET SO HIGH THAT I HAVE TO KEEP 80 PSI IN THE TIRES. THE DEALER SAYS IT'S A REQUIREMENT BY THE NHTSA. ARE WE (CONSUMERS) STUCK WITH THIS PROBLEM, OR IS THERE SOME KIND OF "FIX" THAT WOULD ALLOW THE DEALER TO ADJUST THE WARNING DOWN TO SOMETHING LIKE 45 PSI? THANKS FOR YOUR TIME.
Jun 17, 2017
EXTERIOR LIGHTING
2 complaints
THIS IS THE TRADESMAN MODEL, WHICH IS THE BARE BONES BASIC WORK TRUCK. AT NIGHT, WHEN TURNING A 90 DEGREE CORNER, LEFT OR RIGHT, ONE CAN NOT SEE THE ROAD OR WHAT MIGHT BE COMING BECAUSE THE HEADLIGHTS DO NOT ILLUMINATE THE ROAD IN A SHARP TURN. IT IS ESPECIALLY WORRYING WHEN TURNING ON A DARK ROAD FROM A STOP SIGN. THIS HAS BEEN LIKE THIS SINCE THE TRUCK WAS NEW.
Jan 17, 2020
NO DAYTIME RUNNING LIGHTS
Mar 20, 2016
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
2 complaints
TL* THE CONTACT OWNS A 2016 RAM 2500. WHILE DRIVING WITH THE CRUISE CONTROL ENGAGED, THE ENGINE REVVED WITHOUT WARNING. WHEN THE CONTACT PLACED THE GEAR SHIFT LEVER IN PARK, TURNED OFF AND RESTARTED THE VEHICLE, THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS TAKEN TO LARRY H. MILLER CHRYSLER JEEP TUCSON (7800 E 22ND ST, TUCSON, AZ 85710 (520) 258-6000) WHERE IT WAS DIAGNOSED THAT THE SPEED CONTROL SWITCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 83,888.
Jan 06, 2020
TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LARRY H. MILLER DODGE RAM TUCSON, 4220 E 22ND ST, TUCSON, AZ 85711, (520)-395-9311) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER ALSO CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Aug 17, 2018
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE
2 complaints
MY 2016 RAM 1500 ALMOST KILLED ME THIS MORNING. TRUCK HAS 4,000 MILES ON IT. AT 4 AM I WAS DRIVING ON I-10 EAST BOUND 170 MILES FROM PENSACOLA. CRUISE WAS SET AT 78 AND I WAS IN THE PASSING LANE. THE ROAD WAS PITCH BLACK. WITHOUT ANY WARNING THE ENGINE LOST POWER AND ALL ELECTRICAL. HEADLIGHTS WENT DARK DASH BOARD, ETC. NEEDLESS TO SAY I WAS PANICKED AND MANAGED SOMEHOW TO MAKE IT TO THE RIGHT SHOULDER. AFTER GETTING TO THE SHOULDER EMERGENCY FLASHERS WOULD NOT WORK EVERYTHING WAS DEAD. JUST AS I WAS CONSIDERING GETTING OUT OF THE VEHICLE POWER CAME BACK ON. I PUT ON FLASHERS AND AFTER I CALMED DOWN RETURNED TO THE ROAD. THE NEXT 200 MILES WERE UNEVENTFUL. I WAS SCARED TO DRIVE AFTER DARK AFTER SUCH AN INCIDENT. I HAVE A APPOINTMENT IN FOLEY ALABAMA WITH DODGE NEXT MONDAY MORNING. ALSO BACK IN MARCH I WAS WAITING ON THE LEFT TURN LANE AND THE TRANSMISSION SHIFTED FROM DRIVE TO PARK ALL BY ITS SELF.
May 06, 2016
LIFE AND DEATH SITUATION: THE 2016 2500 RAM DIESEL TRUCK HAS A PROBLEM THAT CAUSES IT TO DO A COMPLETE ELECTRICAL SHUTDOWN WHILE DRIVING. A COMPLETE LOSS OF ALL ELECTRICAL SYSTEMS ARE LOST, INCLUDING A... COMPLETE ENGINE FAILURE... BRAKE LIGHTS... POWER STEERING... POWER BRAKES. EVERYTHING DIES WITH NO WARNING. JUST DEAD! FIAT DODGE RAM KNOWS ABOUT THIS PROBLEM AND ARE ALLOWING THESE VEHICLES TO BE SOLD TO AN UNKNOWING PUBLIC. THE REASON I KNOW THIS IS BECAUSE WHEN THE DEALER CALLED THE STAR HOT LINE AT RAM THEY WERE TOLD EXACTLY WHERE TO GO TO FIND THE PROBLEM!!! THERE HAVE BEEN NUMEROUS FAILURES TO DATE. THIS WILL GET PEOPLE KILLED. THE 2016 RAMS HAVE ONLY BEEN ON THE ROAD FOR A MONTH. I OWN ONE AND MY VEHICLE IS PRESENTLY IN THE SHOP FOR REPAIR AFTER 10 ENGINE FAILURES!!!! WHEN THERE WERE NO FAILURE CODES ON MY RAM 2500.. AND.. IT FAILED AND SHUT DOWN ON THE TECH WHEN BACKING IT OUT OF THE BAY THE VEHICLE WAS TAKEN AWAY FROM ME AS UNSAFE TO DRIVE. THAT WAS A WEEK AGO. IT IS STILL STUCK IN THE SAME BAY AS IT WILL NOT CRANK. PROBLEM: TIPM TOTALLY INTEGRATED POWER MODULE OR PDC INTEL PWR. PART # 68243265AD IS THE PROBLEM. THE MAIN TERMINAL INPUT CARRYING ALL ELECTRICAL POWER INTO THE VEHICLE IS BEING OVER TORQUED DURING MANUFACTURE. THIS IS CAUSING THE TERMINAL TO SNAP AND ONLY GIVE INTERMITTING POWER TO THE VEHICLE DURING OPERATION AND CAUSING THE TOTAL SHUT OF THE VEHICLE'S COMPUTERS AND SHUTDOWN OF THE VEHICLE. IN ADDITION TO THE THIS PROBLEM WHICH COULD CAUSE POSSIBLE DEATH, THE CONSTANT ARCING OF THE COMPUTERS HAS NOW CAUSED ADDITIONAL PROBLEMS TO MY VEHICLE. THERE IS NOW A FAILURE IN THE IGNITION SWITCH MODULE PART # 68271986AA AND IT HAS A ESD OF FEB 2016. I'LL DEAL WITH MY VEHICLE.. BUT ALLOWING THESE 8000# VEHICLES ON THE ROAD WITH THIS PROBLEM IS INEXCUSABLE WHEN DODGE RAM KNOWS THEY HAVE THIS SAFETY ISSUE. ....UPDATED 12/30/15 *BF UPDATED 05/21/18*JB
Oct 22, 2015
SERVICE BRAKES,FUEL/PROPULSION SYSTEM
1 complaint
Def system failed ABS, track,tire pressure. Service 4 wheel drive system. 4 wheel drive system temporarily unavailable.
Apr 18, 2025
AIR BAGS,SEAT BELTS,WHEELS
1 complaint
Contacted FCA Recall Assistant Center on 10/23/2024 and filed a complaint against Corwin Chrysler Dodge, 3306 E. Kearney St., Springfield, MO., 65803 regarding Safety Recalls that Corwin Chrysler Dodge fraudulently checked off in the system as fixed, but they were not fixed. Case# [XXX] was assigned to the complaint. Keith is the assigned CS Manager and can be reached at 844-378-0575, ext: 3124. Keith informed us today that his hands are tied at this time and he doesn't have the authority to uncheck the safety recalls in the system that would be up to the dealership Corwin Chrysler Dodge in Springfield, MO. As of today, January 15, 2025, we still do not have resolution to this issue. We were informed to reach out to James River Dodge RAM, Ozark, Missouri. List of recalls below that we are aware that were completed by Corwin Chrysler Dodge of Springfield, Missouri. 1. Water Pump Recall T51 (Corwin Chrysler Dodge completed) 2. New Tailgate Latch U74 (Corwin Chrysler Dodge completed) We spoke to David, Service Manager, on 10/25/2024 and was informed since the system shows everything regarding the safety recalls for this vehicle are checked off in the system as fixed by Corwin Chrysler as completed. David told us that the safety recalls in the system that are showing fixed would need to be unchecked in the system in order for his team to recheck all the recalls on this vehicle and get paid for the service, because Corwin was paid for fixing the safety recalls when they checked them off in the system. 1. Steering - Drag Linkage Welded V06 (James River Chrysler could visibly see this was completed (10/25/2024) 2. Truck Engine Recalibration 67A (James River Chrysler completed on 10/25/2024) No other recalls to the best of our knowledge have been fixed on our 2016 RAM, Dodge Laramie 2500, 6.7L, Diesel Motor, vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Jan 15, 2025
STEERING,SERVICE BRAKES
1 complaint
Some time as i apply the brakes i get a pulse pushing back on the brake pedal , it results in a slower braking action . Also i have a power steering fluid leak coming from the brake booster system . The brakes and the power steering go through the same system . The brake problem has been happening about a year and the power steering leak at the booster about 2 months
Jul 16, 2024
SERVICE BRAKES, HYDRAULIC,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
The contact owns a 2016 Ram 2500. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the ABS control module. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 22V140000 (Service Brakes, Hydraulic, Electronic Stability Control), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was unknown. The VIN was not available.
Jun 11, 2024
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE
1 complaint
ABS system/ Traction control system/ 4wheel drive system/ cruise control. I had the ABS system repaired/replaced once this year already and now i need it done again. ABS failure makes the 4wheel drive system fail and it's winter time and i need 4 wheel drive for safety.
Dec 04, 2023
SUSPENSION,AIR BAGS
1 complaint
Right rear air bag twisted and got against the exhaust which caused the vehicles suspension to drop or not hold air. I was told it was the compressor leaking through and had compressor replaced. It is not the compressor and the vehicle right rear suspension continues to loose air. When the vehicle was looked at again the airbag was untwisted and had a burn mark from exhaust. This is definitely a safety issue concern! This has been ongoing since 2017 with no recall on this vehicle. I had it in the shop again for the same thing and was told this issue could not be resolved!
Jul 24, 2023
ELECTRICAL SYSTEM,AIR BAGS,UNKNOWN OR OTHER
1 complaint
Driving truck and automatic changed to manual 4th gear - would not stay in automatic and would not go into any other manual gear at same time cruise stopped working along with the horn, seat belt light came on and would not go off , ESC light came on and did not go off, non of the steering wheel controls would work work , air bag light came in and would not go off , horn would not work at steering wheel but will when using key lock
Jul 16, 2023
VEHICLE SPEED CONTROL,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
1 complaint
All brake warning lights came on , cruise control stopped working abruptly, service brake system warning dinger dinging , abs not working , engine braking all stopped working while loaded going steep grade , nearly lost control of the truck and was nearly in a serious accident , abs module and hcu said to be problem , issue still persists after said problem supposed to be resolved , truck is a death trap and there are multiple complaints about it , hcu and abs module are months back ordered , this needs recalled
Jul 14, 2023
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE
1 complaint
When vehicles comes to a stop or a slow roll. It makes a loud humming sound and cuts off in drive. The lights starts flickering ans The check engine flashes on at that time. Received a ecm code.I have to place in park and restart. Happens 70% of the time in drive and other times in reverse or park. Cruise control would not turn on. If on will not turn off with buttons
Feb 04, 2023
STEERING,SUSPENSION,UNKNOWN OR OTHER
1 complaint
In 2020, Dodge repaired a recall by welding the steering linkage nut to the drag link. This recall (V06) prohibits me to have the vehicle aligned by a tire repair/replacement shop. Additionally, the ability to align the vehicle relies on the dealer to break the weld, replace the nut and re-weld the part. This repetitive process in turn causes metal fatigue to the drive link, presenting another MAJOR safety concern. If the drive link were to fail, I would lose steering control and crash without warning. I have contacted Dodge directly and requested they replace the drive link on my vehicle to remedy this problem, however, they have refused. The cost to replace the drive link and re-align the vehicle (required after part replacement) is approximately $1,100. Much less money than would be paid out for a catastrophic fatality(ies) resulting from the failure of this part.
Nov 17, 2022
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
It seems that this is a common problem on these trucks the HCU for the antilock braking system and the ABS module has to be replaced the traction control light comes on the ABS light comes on and the cruise control does not work.
Feb 18, 2022
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
1 complaint
For the longest (approximately two years now), my backup camera would "go out" sometimes when I engage reverse, or it would show squiggly lines to where I can't use it. This happens quite often - especially when I need it. The truck is available for inspection upon request and I also have videos of the issue. For a truck of the height, I'm not able to see objects, animals or people when backing up from a stop. I took it too a dealer near me and they inspected the system and found nothing wrong. But the same problem persist. There are no warning lamps or lights when this happens. Pictures are attached for reference.
Oct 02, 2021
SERVICE BRAKES,ENGINE
1 complaint
The contact owns a 2016 Ram 2500. The contact stated while driving 35 mph, the brake pedal was depressed but failed to respond. The contact depressed the parking brake pedal and the vehicle stopped. The warning messages "Brake Fluid Low" and "Service Electronic Braking System" appeared on the instrument panel. The check engine warning light, the traction control warning light, and the brake warning light were illuminated. The contact turned off and restarted the vehicle and the brake pedal responded while depressed. The vehicle was drivable. The vehicle was not diagnosed or repaired. The dealer and the manufacturer were not made aware of the failure. The approximate failure mileage was 106,500.
Aug 09, 2021
AIR BAGS,UNKNOWN OR OTHER
1 complaint
LOST USE OF STEERING WHEEL CONTROLS ON LEFT SIDE OF STEERING WHEEL. HORN DOES NOT WORK WHEN PRESSING HORN BUTTON. HAVE HAD AIRBAG LIGHT FLASH AT INTERMENT TIMES. AFTER RESEARCH HAVE FOUND OTHERS HAVE SAME PROBLEMS ON SEVERAL TEARS OF RAM TRUCKS.
Apr 18, 2021
ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE
1 complaint
ABS HCU COTROL MODULE IS OUT AND HAS BEEN OUT FOR YEARS TRUCK IS IN GOOD CONDITION NOW I HAVE NO TRACTION CONTROL OR CRUISE CONTROL
Mar 15, 2021
WHEELS,SERVICE BRAKES
1 complaint
THE VEHICLE WAS DRIVING ON THE HIGHWAY AT AROUND 60 MPH WHEN THE ABS AND TRACTION CONTROL WARNING LIGHTS CAME ON. IMMEDIATELY AFTER THE WARNING LIGHTS FLASHED ON, THE RIGHT FRONT BRAKE SEIZED UP FOLLOWED BY THE LEFT FRONT BRAKE. VEHICLE SKIDDED TO A HALT AND WAS NO LONGER DRIVE-ABLE DUE TO THE BRAKES BEING COMPLETELY SEIZED. THIS WAS EXTREMELY DANGEROUS AS THERE WAS NO WARNING OF THE SUDDEN STOP AND INABILITY TO FULLY CONTROL THE MOVEMENT OF THE VEHICLE. THE VEHICLE COULD ALSO NOT BE MOVED FURTHER FROM THE ROADSIDE. VEHICLE WAS TOWED TO A DEALERSHIP. THE DEALERSHIP REPORTED THAT THE BRAKE CALIPER BRACKET BROKE CAUSING THE FRONT HUB BEARING TO BLOW APART WHICH LED TO DAMAGE OF THE BRAKE PADS AND ROTORS. THE LEFT FRONT ROTORS WERE DAMAGED FROM THE HEAT OF LOCKING UP.
Sep 16, 2020
ENGINE AND ENGINE COOLING,POWER TRAIN,EQUIPMENT
1 complaint
TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND 20V036000 (POWER TRAIN) HOWEVER THE PARTS TO DO THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN THREE TIMES TO LANDMARK DODGE CHRYSLER JEEP RAM, 6850 MT ZION BLVD, MORROW, GA 30260, AND WAS REJECTED TO BE SERVICED DUE TO THE PARTS NOT BEING AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING), AND PART DISTRIBUTION DISCONNECTED FOR NHTSA CAMPAIGN NUMBER: 20V036000 (POWER TRAIN).
Jun 24, 2020
STEERING,ELECTRICAL SYSTEM
1 complaint
TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT STATED THAT ON SEVERAL OCCASIONS UNKNOWN WARNING LIGHTS FLASHED ON AND OFF ON THE INSTRUMENT PANEL. THE CONTACT ALSO STATED THAT THE WINDOWS FAILED TO ROLL DOWN WHILE THE IGNITION WAS IN ACCESSORY MODE. THE CONTACT ALSO STATED THAT SEVERAL ATTEMPTS WERE NEEDED ON OCCASIONS TO START THE VEHICLE. ADDITIONALLY, WHILE DRIVING AT AN UNDISCLOSED SPEED, THE STEERING WHEEL WAS TURNED TO THE RIGHT HOWEVER, THE VEHICLE WENT IN THE OPPOSITE DIRECTION. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). THE VEHICLE WAS TAKEN TO (GLENN POLK AUTOPLEX - CHRYSLER, DODGE, JEEP, RAM GLENN POLK AUTOPLEX - CHRYSLER, DODGE, JEEP, RAM) FOR DIAGNOSIS AND REPAIRS HOWEVER THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THIS ISSUE. THE FAILURE MILEAGE WAS 62,000.
Feb 10, 2020
STEERING,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
1 complaint
I HAVE TRIED MANY TIMES TO GET THESE NUMEROUS SAFETY RECALL COMPLIED WITH AND GET NO FOLLOW UP FROM MY LOCAL DEALER! I TOOK IT IN FOR A SCHEDULED APPOINTMENT AND WAS TOLD PARTS WERE ON ORDER. IT'S BEEN FAR TO LONG, I HAVE CHECKED IN NUMEROUS TIMES AND GET NO HELP. PLEASE FIND A PLACE THAT CAN MAKE MY VEHICLE SAFE OR MAKE THEM BUY IT BACK FROM ME! I DON'T WANT TO DIE, OR KILL AN INNOCENT FAMILY! *DT*JB
Jan 22, 2020
POWER TRAIN,SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2016 RAM 2500. WHILE ATTEMPTING TO DRIVE UP A HILL WITH A TRAILER IN TOW, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT ALSO STATED THAT THE REAR BRAKES FAILED TO APPROPRIATELY STOP THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO CORWIN CHRYSLER DODGE JEEP RAM FIAT (LOCATED AT 1025 W SUNSHINE ST, SPRINGFIELD, MO 65807, 417-862-9272) WHERE THE DEALER STATED THE ISSUE WAS RELATED TO THE HILL ASSIST SYSTEM. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND OPENED A CASE; HOWEVER, THE CONTACT HAD NOT HEARD BACK FROM THE MANUFACTURER. THE APPROXIMATE FAILURE MILEAGE WAS 103,311.
Sep 12, 2019
STEERING,POWER TRAIN
1 complaint
DRAG LINK HAS BEEN RECALLED ON MY PICKUP. WAS GIVEN WHAT WAS SUPPOSED TO BE A TEMPORARY FIX BY THE DEALERSHIP THAT INVOLVED WELDING THE NUTS TO THE ADJUSTER SLEEVE. NOW THERE IS A PERMANENT FIX AND I WAS TOLD BY CHRYSLER AND THE DEALERSHIP THAT THE WELD IS GOOD ENOUGH. I AM UNABLE TO HAVE MY VEHICLE ALIGNED DUE TO THIS WELD. I WILL BE UNABLE TO HAVE ANY FUTURE WORK THAT INVOLVES THE STEERING DONE DUE TO THIS WELD. IF THE WELD FAILS, I'LL BE LEFT ONCE AGAIN WITH A BAD DRAG LINK. HOW IS THIS ACCEPTABLE? THE NITS HAS TO BE TIGHTENED THREE TIMES BEFORE THEY WERE WELDED!
Jun 13, 2019
STRUCTURE,LATCHES/LOCKS/LINKAGES
1 complaint
TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V486000 (STRUCTURE, LATCHES/LOCKS/LINKAGES). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RAIRDON'S CHRYSLER DODGE JEEP RAM OF MONROE (16413 W MAIN ST, MONROE, WA 98272, (360) 805-5500) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Feb 22, 2019
UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
1 complaint
NOT SURE IF THIS IS THE RIGHT PLACE FOR THIS BUT FIGURED IT WAS A START. I HAVE A 2016 RAM 2500 WITH THE CUMMINS DIESEL. EVERY SO OFTEN THE TRUCK LEAKS FUMES INTO THE CAB OF THE TRUCK. I HAVE READ ON MANY FORUMS ONLINE IT SEEMS TO BE A COMMON PROBLEM NOT ONLY WITH THE 1500 ECO TRUCK BUT WITH THE BIGGER 2500,3500 TRUCKS. RAM SAYS THERE IS NO PROBLEMS FROM WHAT I HAVE READ BUT IT SEEMS TO ME THAT THIS IS A SERIOUS SAFETY ISSUE!! ONE GUY POSTED THAT RAM JUST TOLD HIM TO USE THE RECIRCULATE BUTTON TO STOP THE SMELL. THAT'S FINE AND DANDY BUT WHEN YOU DO THAT YOU CAN NOT USE THE DEFROST WITCH IS A PROBLEM IN THE RIGHT WEATHER CONDITIONS BECAUSE THE WINDOWS WILL FOG UP. SO YOU HAVE TO ROLL THE WINDOWS DOWN TO GET FRESH AIR. I WOULD APPRECIATE ANY INFO YOU HAVE ON THIS ISSUE OR COULD POINT ME TO THE RIGHT AGENCY THAT COULD HELP ME FORCE RAM TO FIX THIS PROBLEM. AGIAN BIG SAFETY PROBLEM! IF SOMEONE HAS NO SENSE OF SMELL LIKE ONE OF MY BEST FRIENDS HTHEY COULD PASS OUT WHILE DRIVING AND KILL HIMSELF IF SOMEONE ELSE. THANKS AGAIN
Feb 04, 2019
STRUCTURE,SEATS
1 complaint
REAR WINDOW LEAKING WATER ON ROOF, SEATS, AND CARPET. TRUCK WAS SITTING IN DRIVEWAY
Jan 20, 2019
ELECTRICAL SYSTEM,STRUCTURE,SERVICE BRAKES
1 complaint
I DON'T KNOW WHAT HAPPEN TO MY INTERIOR DOOR HANDLE BUT THE PLASTIC SCREWS BROKE AND THE DOOR ISN'T STURDY ANY MORE. I CALLED CUSTOMER CARE FOR RAM IF THIS CAN BE REPAIRED BUT THEY DIDN'T CARE. I SECOND GUESS USING THE HANDLE AND THEREFORE ALMOST FALL OUT OF MY TRUCK TO CLOSE MY DOOR BECAUSE I DON'T KNOW WHAT TO USE TO CLOSE THE DRIVERS DOOR. ANOTHER ISSUE WITH THIS TRUCK IS THE BRAKES. IF YOU COME TO AN ABRUPT STOP YOU CAN FEEL THE TRUCK TRYING TO STOP AND YOU FEEL A WEIRD MOVEMENT ON THE BREAK PEDAL AND A FEW SECONDS LATER THE TRUCK STOPS. LASTLY THERE IS AN ELECTRICAL GLITCH IN MY TRUCK. THE NAV/ RADIO DISPLAY SOMETIMES BLACKS OUT DURING STARTING MY TRUCK. SOME TIMES ALSO AFTER STARTING MY TRUCK THE BACKUP CAMERA DISPLAY IS SCRAMBLED IN REVERSE GEAR.
Oct 26, 2018
LATCHES/LOCKS/LINKAGES
1 complaint
TL* THE CONTACT OWNS A 2016 RAM 2500. WHILE DRIVING 55 MPH, THE TAILGATE UNLATCHED AND OPENED INDEPENDENTLY, WHICH CAUSED THE ITEMS ON THE BED OF THE VEHICLE TO FALL ONTO THE HIGHWAY. THE VEHICLE WAS TAKEN TO URSE DODGE CHRYSLER JEEP RAM (14 TYGART VALLEY MALL, WHITE HALL, WV 26554, (304) 363-9300), BUT THEY CLAIMED TO KNOW NOTHING ABOUT THE TAILGATE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 9,800. **TR *JB
Sep 06, 2018
POWER TRAIN,ELECTRICAL SYSTEM,STRUCTURE,LATCHES/LOCKS/LINKAGES,VEHICLE SPEED CONTROL
1 complaint
TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V821000 (POWER TRAIN) AND 18V486000 (STRUCTURE, LATCHES/LOCKS/LINKAGES). THE CONTACT CALLED GLENDENNING MOTOR COMPANY AT 641-464-3241 (LOCATED AT 1100 E SOUTH ST, MT AYR, IA 50854) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILAABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE VEHICLE WAS TAKEN TO THE SAME DEALER AND THE CRUISE CONTROL WAS REPROGRAMMED. WHILE DRIVING AT ANY SPEED, THE CRUISE CONTROL ACCELERATED OR DECELERATED RANDOMLY. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE CRUISE CONTROL WAS REPROGRAMMED AGAIN. THE FAILURE RECURRED AND THE DEALER STATED THAT NOTHING ELSE COULD BE DONE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 11,100. PARTS DISTRIBUTION DISCONNECT FOR 17V821000 (POWER TRAIN) AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR 18V486000 (STRUCTURE, LATCHES/LOCKS/LINKAGES).
Aug 20, 2018
SUSPENSION,SERVICE BRAKES
1 complaint
I WAS DRIVING DOWN THE STREET AT 35 MPH WHEN ALL OF A SUDDEN I LOST MY BRAKES. I HAD TO SWERVE TO AVOID HITTING ANOTHER CAR AND ENDED UP ON THE SIDEWALK. I THEN PUSHED MY EMERGENCY BRAKE IN TO STOP. I RAN INTO A STREET SIGN AND THE FRONT PASSENGER QUARTER PANEL, LIGHT AND MIRROR WERE DAMAGED. ONCE I WAS ABLE TO GET A TOW TO MY OFFICE I REALIZED THAT WHAT HAD HAPPENED WAS THE SHOCK HAD BROKEN OFF THE AXLE AND SEVERED THE BRAKE LINE. THIS IS THE FOURTH TIME THAT THIS SHOCK HAS COME OF THE AXLE AND DODGE HAS DONE NOTHING TO SOLVE THE PROBLEM. NOW MY LIFE WAS PUT IN DANGER ALONG WITH THAT OF OTHERS ON THE ROAD. THANK GOD A PEDESTRIAN WASN'T ON THE SIDEWALK OR THEY WOULD BE DEAD.
Aug 07, 2018
Crash: 1
POWER TRAIN,VEHICLE SPEED CONTROL
1 complaint
TL* THE CONTACT OWNS A 2016 RAM 2500. WHILE THE CONTACT'S GIRLFRIEND WAS DRIVING THE VEHICLE, THE GEAR SHIFT LEVER WAS PLACED IN THE REVERSE POSITION, BUT THE VEHICLE ACCELERATED FORWARD. AS A RESULT, THE VEHICLE CRASHED INTO A MOBILE HOME AND A PORTABLE SHED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE FACE AND MID-SECTION. THE DRIVER WAS TRANSPORTED BY AMBULANCE TO THE LOCAL HOSPITAL TO SEEK MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.
Apr 16, 2018
Crash: 1
Injuries: 2
ENGINE AND ENGINE COOLING,POWER TRAIN
1 complaint
TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V562000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER FIVE MONTHS AGO. THE DEALER (PISCHKE MOTORS OF WEST SALEM, 1460 WI-16, WEST SALEM, WI 54669) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Feb 07, 2018
ENGINE AND ENGINE COOLING,POWER TRAIN,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V562000 (ENGINE AND ENGINE COOLING) AND 17V821000 (POWER TRAIN). THE PARTS NEEDED FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO MOSS BROTHERS CHRYSLER OF RIVERSIDE (8151 AUTO DR, RIVERSIDE, CA 92504, (951) 688-6200), BUT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Feb 05, 2018
POWER TRAIN,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
1 complaint
OWNED THIS TRUCK FOR LESS THAN A YEAR BOUGHT WITH 6000 MILES. VEHICLE DOWN SHIFTS INTO A LOW GEAR WHILE APPROACHING A STOP. THIS PRESENTS A SAFETY ISSUE ON SNOW COVERED ROADS AND EVERYDAY DRIVING CONDITIONS. THE TRUCK HAS BEEN IN THE DEALERSHIP TWICE FOR THIS PROBLEM AND IT HAS NOT BEEN FIXED.THE DEALERSHIP SAYS THEY FIXED IT? EXHAUST HAS BROKEN FROM THE WELDS I NOTICED THIS AT 20,000 MILES. THIS HAS CAUSED THE EXHAUST SYSTEM TO LEAK UNDERNEATH THE CAB. A STRONG COOLANT SMELL REGULARLY IN THE FRONT OF THE TRUCK, DEALERSHIP SAYS NO PROBLEMS, IF SO WHY DOES IT CONTINUE? CRACKING SOUND IN THE PASSENGER SIDE DASH ALSO HAS BEEN IN THE DEALERSHIP AND NOT FIXED.
Jan 01, 2018
ELECTRICAL SYSTEM,AIR BAGS,SEAT BELTS
1 complaint
WHEN PULLING A CAMPER THE TRUCK SHUT OFF (THERE WAS NO FUNCTION OF THE GAS OR BRAKE PEDAL) CAUSING THE CAMPER TO JACK KNIFE AND HIT THE REAR TAIL LIGHT. WHEN THE CAMERA CAUGHT UP TO THE TRUCK WET SPUN 180 DEGREES AT 65 MPH THEN FLIPPED. NO AIRBAG WENT OFF AND THE SEATBELT DID NOT STAY LOCKED. MY SON WHO WAS SITTING IN THE BACK CLIMBED OUT OF THE BACKSEAT WITHOUT UNLATCHING HIS SEATBELT.
Dec 13, 2017
Crash: 1
Fire: 1
Injuries: 2
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
1 complaint
TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHT WAS REPLACED THREE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER (JACK WOLF CHRYSLER JEEP, 1615 N. STATE ST, BELVIDERE, ILL, 61108, 815-544-9211) WHERE IT WAS DIAGNOSED THAT THE BULBS BURNED OUT. THE TECHNICIAN REPLACED THE BULBS AND STATED THAT THE FAILURE WAS A KNOWN ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED TO REIMBURSE THE CONTACT FOR THE REPLACEMENT BULBS. THE CONTACT STATED THAT HE DID NOT RECEIVE A NOTIFICATION FOR AN UNKNOWN RECALL RELATED TO THE ELECTRICAL SYSTEM AND EXTERIOR LIGHTING. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000. PARTS DISTRIBUTION DISCONNECT.
Oct 10, 2017
POWER TRAIN,UNKNOWN OR OTHER,ENGINE
1 complaint
I FEEL I MY COMPLAIN IS ON PAR WITH SO MANY OTHERS WITH A NEWER RAM DIESEL. THE DEAD PEDAL. I HAVE NEARLY BEEN HIT MORE THAN 5 TIMES NOW ON SEVERAL....SEVERAL OCCASIONS DUE TO NO IMMEDIATE ACCELERATION AT A LIGHT CROSSING AN INTERSECTION, OR GOING ON THE HIGHWAY, SWITCHING LANES AND TRYING TO ACCELERATE AGAIN. THE DELAY IN THROTTLE RESPONSE IS THE WORST I HAVE EVER SEEN IN A VEHICLE. MY WIFE REFUSE TO DRIVE MY "NEW" TRUCK WITH OUR KIDS FOR THIS REASON. I HAD MY LOCAL DEALER CHECK IT OUT AND THEY SAID ITS NORMAL TO HAVE SUCH A BAD DELAY, EVEN SAID "DODGE DROPPED THE BALL ON THIS ONE". I HAVE HAD FRIENDS AND FAMILY COMMENT ON HOW BAD THE DELAY/LAG IS! I AM VERY DISHEARTENED BY THIS TO THE POINT THAT I AM NOW PRICING OUT A 2017 F-350. WE ARE PURCHASING A NEW TOY HAULER AND IN NO WAY WOULD I HOOK IT TO MY 2016 RAM DIESEL DUE TO THE THROTTLE DELAY/LAG. THIS IS MY 4TH DODGE TRUCK AND TO SWITCH BRANDS HAS BEEN A MAJOR ISSUE FOR ME. I TEST DROVE A NEW FORD F-250 (TO BE FAIR) AND A F-350 DUALLY AND THE TAKE-OFF WAS INSANELY DIFFERENT. SHAME ON YOU DODGE FOR FORCING ME INTO THIS DECISION, BUT MY FAMILY'S SAFETY IS MORE IMPORTANT THAN BRAND LOYALTY. I HOPE THIS RESONATES WITH SOMEONE IN A HIGH ENOUGH POSITION TO ACTUALLY DO SOMETHING ABOUT THIS, AND NOT LET ME COMPLAINT JUST FALL THE WAYSIDE.
Jul 05, 2017
SUSPENSION,POWER TRAIN,WHEELS
1 complaint
PURCHASED 2016 DODGE RAM 2500 LARAMIE, MEGA CAB - NOTICEABLE VIBRATION AT HIGHWAY SPEEDS BETWEEN 60-80MPH - AT CERTAIN SPEEDS IT'S CONSTANT, AT OTHER SPEEDS IT'S INTERMITTENT. NOTIFIED DEALERSHIP WHO SUGGESTED BALANCING TIRES, ROAD FORCING TIRES, ETC BEFORE BRINGING IT IN FOR WARRANTY SERVICE. TOOK THE TRUCK TO SEVERAL TIRE SHOPS TO HAVE THE TIRES BALANCED, ROAD FORCED, CHANGED OUT FOR DIFFERENT TIRES, ETC. NOTHING RELATED TO TIRES "FIXED" THE ISSUE. BROUGHT TRUCK BACK TO DEALER FOR WARRANTY SERVICE, THEY REPLACED TWO TIRES THAT WERE (SUPPOSEDLY) "BAD" AND RETURNED THE TRUCK TO ME. ISSUE WAS NOT RESOLVED. RETURNED THE TRUCK FOR WARRANTY SERVICE AND REPORTED THE ISSUE TO FIAT CHRYSLER THE DEALERSHIP CHANGED OUT THE DRIVE SHAFT AND RETURNED THE VEHICLE TO ME INDICATING THAT THERE WAS NOTHING MORE THEY COULD DO AND THAT ANY REMAINING VIBRATION COULD NOT BE "FIXED." DROVE THE TRUCK HOME AND FELT THE VIBRATION. CONTINUED DRIVING AT HIGHWAY SPEEDS INCREASES THE VIBRATION. ONLY WAY TO "ELIMINATE" THE VIBRATION IS TO DRIVE AT 10 MILES BELOW OR ABOVE THE SPEED LIMIT ON THE INTERSTATE (NEITHER OF WHICH IS SAFE, IN MY OPINION).
Jul 03, 2017
TRAILER HITCHES
1 complaint
TL* THE CONTACT OWNS A 2016 RAM 2500 EQUIPPED WITH A HENSLEY ARROW ANTI-SWAY TRAILER HITCH. WHILE DRIVING 5 MPH, THE VEHICLE MADE AN ABNORMAL NOISE. UPON INSPECTION, THE CONTACT NOTICED THAT THE A FRAME AND OFFSET RECEIVER BAR WERE FRACTURED IN HALF. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND REQUESTED THAT THE PART BE SENT TO THEM AND ANY DAMAGES THAT OCCURRED WOULD HAVE TO GO THROUGH THE CONTACT'S INSURANCE COMPANY. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 500.
Jun 21, 2017
ELECTRICAL SYSTEM,EQUIPMENT
1 complaint
2016 RAM DIESEL 6.7 L EXPERIENCING STALLING WHEN DECELERATING TO STOP - LOSE POWER, RAN OFF ROAD AS RESULT. VEHICLE HAS 3 SECOND DELAY WHEN ATTEMPTING TO ACCELERATE- SERIOUS SAFETY CONCERN CAUSED SEVERAL NEAR MISSES
Jan 30, 2017
Crash: 1
POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
NUMEROUS TIMES THE DIESEL HAS STUTTERED AND ACTED LIKE IT WAS GOING TO DIE. THIS HAS HAPPENED SEVERAL TIMES. WAS TAKEN TO SEALER AND WAS TOLD THERE IS NOTHING WRONG WITH IT. IT IS MAKING WEIRD NOISES WHILE SHIFTING AND IS NOW THROWING A CEL WITH THE CODE P0421.
Jan 19, 2017
SUSPENSION,POWER TRAIN,STRUCTURE
1 complaint
PURCHASED A 2016 DODGE RAM 2500 TURBO DIESEL LARAMIE, NEW, RETURNED THE TRUCK DUE TO A VIBRATION BAD ENOUGH THE SEATS, HOOD, REAR BED SHOOK. IT WAS BAD ENOUGH I HAD TO SLOW DOWN TO HAVE THE SHAKING STOP. THEN WHEN ON THE HIGHWAY THE ONLY SAFE DRIVING SPEEDS WHERE UNDER 62 AND OVER 80. ANYTHING IN BETWEEN CAUSED THE TRUCK TO SHAKE. SO, THE TRUCK SAT IN MY DRIVEWAY, THE ONLY TIME I DROVE THE TRUCK WAS WHEN I HAD TO AND EVEN THEN, I WOULD ONLY DRIVE IT ON THE BACK ROADS DUE TO THE SHAKING. TRUCK AS BEEN BACK 4 TIMES FOR OVER A TOTAL OF 30 DAYS TO WORK ON TRUCK WITH NO SOLUTION TO THE PROBLEM. SHAKING STARTS AT 62 MPH AND UP, 72 MPH BEING THE WORSE. *TR
Nov 01, 2016
POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE
1 complaint
TODAY I HAD A CLOSE CALL. CRUISING EMPTY, NOT TOWING, SOMEONE PULLED OUT RIGHT IN FRONT OF ME ON THE HIGHWAY. GOT ON THE BRAKES. HAD A GOOD OPENING IN THE NEXT LANE. PUSHED DOWN ON THE GAS PEDDLE AND STARTED SHIFTING LANES. THE TRUCK WOULDN'T ACCELERATE, NOT EVEN A LITTLE. AFTER WHAT SEEMED LIKE 2-3 SECONDS IT STARTED TO ACCELERATE, AND BY THEN THE CAR BEHIND ME WAS GETTING VERY CLOSE TO MY REAR BUMPER. I DIDN'T PUSH THE PEDAL TO THE FLOOR BUT MAYBE I SHOULD HAVE. ANYWAY, I'M GOING TO THE DODGE DEALER AND HAVING A FORMAL NOTE PUT INTO MY FILE ABOUT THE PROBLEM. HAVE HAD THE TRUCK 2 WEEKS. NOT HAPPY AND THIS COULD BE VERY DANGEROUS. I LOOKED ONLINE AND IT SEEMS THIS IS A NORMAL UNFIXED ISSUE WITH THESE TRUCKS, BUT SERIOUSLY DANGEROUS. *TR
Oct 18, 2016
POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
1 complaint
2016 RAM 2500 CREW CAB 4X4 6.4 LITER V8 - MY TRUCK IS 5 MONTHS OLD WITH 4,500 MILES ON IT. I HAVE HAD THIS PROBLEM TWO TIMES SO FAR. I WOULD BE DRIVING AND THE CHECK ENGINE AND THROTTLE POSITIONING SENSOR WARNING LIGHTS COME ON. THE TRUCK WOULD LOSE ACCELERATION AND SOMETIMES THE TRUCK WOULD ACCELERATE ON IT'S OWN AND COULD DRIVE ITSELF ON THE ROAD (SOMETIMES SURGING). I HAVE HAD IT TOT THE DEALERSHIP TWO TIMES SO FAR. THE FIRST TIME THEY REPLACED THE THROTTLE. THE SECOND TIME THEY SAID IT WAS A BENT CLIP ON THE THROTTLE WIRING HARNESS FOR THE THROTTLE. THE SAME THING HAPPENED TWO OTHER TIMES SINCE IT WAS LAST FIXED ON 8/30/2016, BUT IF YOU LET THE TRUCK SIT OVERNIGHT, THE NEXT MORNING EVERYTHING WOULD BE FINE. THE PUNCH LINE IS THAT I HAVE OWNED THE TRUCK FOR 169 DAYS (AS OF TODAY) AND IT HAS BEEN IN THE SHOP 37 OF THOSE DAYS (SO FAR) WITH SERIOUS ELECTRICAL ISSUES. THE LAST TWO ISSUES ARE SERIOUS ENOUGH THAT THE TRUCK WILL ACCELERATE ON ITS OWN AND IS UNSAFE TO DRIVE. I HAVE HAD IT TOWED BY RAM THE LAST TWO TIMES TO THE DEALERSHIP. OUTSIDE OF THE FACT THAT THE TRUCK HAS BEEN IN THE SHOP FOR 22% OF THE TIME I HAVE OWNED IT, I AM MORE CONCERNED ABOUT THE SERIOUS SAFETY CONCERNS THESE ISSUES CAUSE AND I HAVE LOST FAITH THAT THIS TRUCK CAN BE FIXED. WHEN THIS PROBLEM OCCURS, IT COULD EASILY CAUSE AND ACCIDENT TO INCLUDE INJURY OR DEATH. THIS IS A 6,500+ POUND VEHICLE! PLEASE LOOK INTO THIS PROBLEM WITH RAM.
Oct 13, 2016
TIRES,TRACTION CONTROL SYSTEM
1 complaint
TL* THE CONTACT OWNS A 2016 RAM 2500. WHILE DRIVING APPROXIMATELY 53 MPH AND APPLYING THE BRAKES, THE VEHICLE LOST TRACTION ABILITY AND THE TPMS INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER AND THE TPMS WAS UPDATED. THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT NOTHING COULD BE DONE. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000. ..UPDATED 12/20/16 *BF UPDATED 12/21/16.*JB
Sep 30, 2016
SEAT BELTS,VISIBILITY/WIPER
1 complaint
TL* THE CONTACT OWNS A 2016 RAM 2500. SHORTLY AFTER PURCHASING THE VEHICLE, THE REAR WINDOWS FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR WINDOW MOTOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER THE REPAIR, THE CONTACT ATTEMPTED TO SECURE A CHILD SAFETY SEAT IN THE REAR OF THE VEHICLE; HOWEVER, THE SEAT BELT CAME OUT OF THE SEAT BELT HOUSING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. AFTER SPEAKING WITH THE MANUFACTURER, THE CONTACT WAS INFORMED THAT A TEAM FROM THE MANUFACTURER WOULD HAVE TO INSPECT THE VEHICLE TO INSPECT THE SEAT BELT FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 400.
Sep 16, 2016
UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
THIS IS A BIG SAFETY CONCERN. MY 2016 RAM HAS MAJOR THROTTLE DELAY. IT BECOMES A SAFETY CONCERN WHEN I'M PULLING OUT INTO TRAFFIC, LET OFF THE ACCELERATOR AND GET BACK ON IT AND IT WAITS 1.5 TO 2 SECONDS BEFORE THE COMPUTER RECEIVES THE COMMAND TO GIVE THROTTLE. I HAVE HAD ONE INSTANCE WHERE I WAS PROCEEDING TO CHANGE LANES ON THE INTERSTATE AND GIVE IT THROTTLE BUT IT DIDN'T RESPOND AND THEN I WAS A SITTING DUCK BECAUSE MY BRAND NEW TRUCK DIDN'T WANT TO WAKE UP AND GO. THIS IS A KNOWN PROBLEM THAT IS VERY WELL COMPLAINED ABOUT BY MANY RAM OWNERS AND IT'S ONLY A MATTER OF TIME BEFORE THIS WILL GET SOMEONE EITHER HURT OR KILLED AS A RESULT.
Aug 21, 2016
STEERING,SUSPENSION,SERVICE BRAKES
1 complaint
THE RECOMMENDED PRESSURE FOR FRONT AXLE TIRES IS 60 PSI, WITH AXLE LOAD RATING OF 5500 POUNDS. THE RECOMMENDED PRESSURE FOR REAR AXLE TIRES IS 80 PSI WITH AXLE RATING OF 6500 POUNDS. ACCORDING TO FIRESTONE, THE MANUFACTURER OF THE FACTORY INSTALLED TIRES, THE PRESSURE REQUIRED FOR EVEN REAR AXLE MAX LOAD WEIGHT RATING IS 70 PSI. FOR NORMAL LOAD OF 3000 TO EVEN 5000 POUNDS ON THE REAR AXLE, 50 PSI IS MORE THAN ADEQUATE ACCORDING TO FIRESTONE. AT 50 PSI A LOAD RANGE E TIRE CAN CARRY 2680 POUNDS, GIVING AN AXLE CAPACITY OF 5360--WELL OVER THE DAILY WEIGHT FOR MOST NON-COMMERCIAL DRIVERS. OVER INFLATED TIRES NOT ONLY WEAR POORLY, THEY ARE DANGEROUS. OVER INFLATION GREATLY REDUCES THE TREAD PATCH THAT CONTACTS THE ROAD SURFACE, CAUSES EXCESSIVE AND UNNECESSARY BOUNCING, INCREASES THE RISK OF TIRE DAMAGE FROM POT HOLES, AND BASICALLY PROVIDES FOR AN UNSATISFACTORY DRIVING EXPERIENCE. I'M CERTAIN THE ENGINEERS AT RAM ARE AWARE OF THESE FACTS BECAUSE IN PREVIOUS YEARS THEY PROVIDED FOR BOTH LIGHT AND HEAVY SERVICE INFLATION. IT IS UTTERLY UNACCEPTABLE AND GROSSLY NEGLIGENT FOR RAM TO RECOMMEND, AND BASICALLY REQUIRE, THAT OWNERS OPERATE THEIR 7000 POUND VEHICLES ON TIRES INFLATED TO CARRY OVER 13000 POUNDS. RAM IS CAUSING POSSIBLY MILLIONS, CERTAINLY HUNDREDS OF THOUSANDS OF TRUCK OWNERS, TO UNWITTINGLY ENDANGER THEMSELVES AND OTHERS ON HIGHWAYS AROUND THE COUNTRY WITH THESE DANGEROUS TIRE INFLATION RECOMMENDATIONS.
Aug 12, 2016
UNKNOWN OR OTHER,SERVICE BRAKES
1 complaint
FACTORY INTEGRATED TRAILER BRAKE CONTROLLER IS UNABLE TO SAFETY STOP A 10,000 LB TRAILER. HAVE TRIED MULTIPLE DIFFERENT TRAILERS WITH THIS TRUCK AND SAME RESULTS. TRUCK CANNOT SAFETY STOP THE TRUCK AND TRAILER COMBINATION SAFELY, THE TRAILER PUSHES THE COMBINATION THROUGH A STOPLIGHT. EVEN WITH TRAILER BRAKE SETTINGS SET AT THE MAX, STILL DOES NOT SAFELY STOP THE VEHICLE. HAVE BEEN TO DEALER WITH THIS ISSUE, STATE THE THE SYSTEM IS WORKING AS DESIGNED AND REFUSE TO ACKNOWLEDGE THAT THERE IS A SAFETY ISSUE
Jul 06, 2016
STEERING,ENGINE
1 complaint
B/T 15-20 MPH, THE ENGINE SHUTS OFF. NO WARNING, NO NOISE, OIL PRESSURE GAUGE GOES TO NOTHING, AND RPMS DROP TO 0. I LOOSE CONTROL OF STEERING AS WELL. EVERYTHING ELSE HAS POWER TO IT (RADIO, LIGHTS, ETC WORK) HAS HAPPENED 4 TIMES, 3 IN A ROW, SPENT 2 DAYS AT DEALER AND THEY COULDN'T FIND ANYTHING WRONG. HAPPENED THE 4TH TIME AND I HAVE IT ON VIDEO. ITS GOING BACK TO THE DEALER ON MONDAY FOR THEM TO TRY AGAIN. CHRYSLER DODGE IS AWARE OF IT, AND HASN'T CALLED TO SPEAK WITH ME OR RETURNED MY PHONE CALLS, ITS BEEN 2WKS.
Mar 26, 2016
VEHICLE SPEED CONTROL,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2016 RAM 2500. WHILE THE VEHICLE WAS STOPPED AT AN INTERSECTION, THE REDUCED THROTTLE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS UNABLE TO MOVE. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 1,600.
Feb 24, 2016
4.9/5.0
92 reviews

Frequently Asked Questions

How many problems does the 2016 RAM 2500 have?

The 2016 RAM 2500 currently has 242 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2016 RAM 2500?

The most common problems reported for the 2016 RAM 2500 are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2016 RAM 2500 problem data come from?

All problem and complaint data for the 2016 RAM 2500 comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

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