2019 RAM 2500 Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
VIN Decoder
175
Complaints Reported
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Complaints by Component
FUEL/PROPULSION SYSTEM
19 complaints
Dealer has not responded to written requests to perform federally mandated Recall Y78 on my 2019 Ram 2500 (VIN: [XXX] ). I have been told recall work may be declined due to an insurance claim or vehicle history references. No manufacturer directive has been provided. I am requesting NHTSA review of recall nonperformance. Dealership is Hendrick Ram of Cary NC INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Jan 07, 2026
I had recall work done on my truck on 3/2023- it is not listed on your website that anything has been fixed on my truck. My truck quit working 5/2023 and has been at my personal shop since then. They ended up doing the same work as the recall that was performed on 3/2023 and is not working still. I looked up on the website and our vehicle is showing no recalls were done on this truck. The dealership is having me jump through hoops to have them take the vehicle back to try to fix the recall that my personal dealership said was wrong with the vehicle.
Jul 29, 2024
RE: "If the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the NHTSA Vehicle Safety Hotline at: 1-888-327-4236 or TTY: 1-800-424-9153 or file an online complaint with NHTSA. This recall was issued in November 2022. My local dealer, Carson Dodge in Carson City, Nevada, will not honor the recall and will not fix my vehicle. I have repeatedly asked for the repair and keep getting blown off, telling me I'm on an indefinite waiting list. I insisted once to confirm I am on the waiting list and where I am at. I was told my car would be repaired in February 2023. February came and went and they still refuse to repair the car or provide a date when the repair might be possible. The fuel pump has now failed and the car has been dead in my driveway for a week and a half. I am without my primary means of transportation to get to work. Calls and emails to the service manager at Carson Dodge have been ignored and unanswered. I am reaching out to you to request assistance. The dealer will not fix the car and will not communicate with me. The car is non-operational now and will have to be towed. I desperately need my vehicle and I am respectfully requesting assistance with a recalcitrant dealership.
Mar 06, 2023
We bought our truck in November 22, 2022, used certified pre-owned with 22135 miles, On 12/27/2022 message code came on water in fuel tank. 12/29/2022 dealership service helped us to drain fuel filters and cleared the code. 12/30/2022 same code came back. 1/8/2023. Truck broke down with a major total fuel system damaged. Parts were ordered, but repairs did not start yet. Everyone is trying to say it is a user error. We refilled DEF liquid correctly after which the gage showed was almost full. Dealership was blaming bad diesel was used, but as a consumer how in the world will i know which brand or company: they all are governed to sell proper diesel. We only drove about 3000 miles. There's no way possible for such to happen. Dealership told us ok to drive and keep refilling fresh diesel. We learned that there was already a recall for fuel system back in September of 2022. Supposedly if diligently and correctly it was taken care of, this same problem should have not come back at least for the next 10000+ miles. We only put on about 3000 miles from the date of purchase. Also according to inspection of dealership and service history, they also replaced fuel filters in October of 2022. Truck broke down even before our first payment was to be due. Currently our truck is not drivable and we are in 7 yrs loan. Absolutely ridiculous. There must of been a hidden tank leak that caused fuel contamination. Dealership where our truck is confirmed DEF liquid was mixed with diesel gas and a corrosion around some parts. Please help us! This is a nightmare. Thank you so much in advance!
Feb 19, 2023
I have been trying for a year to get my recall performed. When I go to the dealer they say there is no parts available and I should contact FCA Recall Assistance. When I call FCA Recall Assistance they say parts are available and that I should try a different dealer. I have tried 3 dealerships and no one will fix the recall. I can't even register the vehicle because in California recalls need to be performed for registration. I do not know who else to turn to.
Dec 27, 2022
+ 14 more complaints for this component
FUEL SYSTEM, DIESEL
18 complaints
The contact owns a 2019 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Jan 21, 2025
The contact owns a 2019 Ram 2500. The contact stated that the check engine warning light was illuminated. The vehicle was serviced under NHTSA Campaign Number: 21V880000 (FUEL SYSTEM, DIESEL); however, the repair failed to fix the vehicle. The contact stated that the check engine warning light remained illuminated after the recall repair. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 19,129.
Nov 07, 2024
The contact owns a 2019 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
May 01, 2023
The contact owns a 2019 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Dec 20, 2022
The contact owns a 2019 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Dec 06, 2022
+ 13 more complaints for this component
POWER TRAIN
17 complaints
Two snap rings in transmission came loose and caused a catastrophic fail while I was driving . No warning or sounds before it happened. Almost caused a multi vehicle pileup on the interstate. This is an issue that has been happening to all these trucks.
Aug 09, 2025
The sway bar keeps disconnecting or becomes unoperatable during extreme cold days. It's like it becomes frozen. You have to wait until the temperature warms up and it will go away. How is one supposed to use this on the Power Wagon in places where we get cold weather, and need to travel off road and utilize the sway bar disconnect normally if it keeps not being available to disconnect in cold weather. It has been in dealership several times for this and repaired twice by replacement. The dealership cant figure out why it happens so they just replaced the parts and send you on your way after waiting weeks to get fixed.
Jan 25, 2025
The contact owns a 2019 Ram ProMaster 2500. The contact received notification of NHTSA Campaign Number: 23V301000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The contact stated that vehicle had started losing reverse functionality. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that the vehicle would receive a software update to correct the failure. However, after the software update was completed, the vehicle continued to experience the failure. The contact was informed that the transmission needed to be rebuilt. The contact was offered a loaner vehicle but stated that the vehicle provided failed to meet the requirements needed. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.
Oct 30, 2024
Ram has ignored this recall NHTSA Recall#21v-880 /Y78 for the high pressure fuel pump in my 2019 Ram 2500 Cummins Turbo Diesel on several occasions. i contacted my dealer and they said they would order the new pump and they can only be allocated 2 pumps a week if they can get one. my dealer called a few weeks later and said they have a pump for recall and scheduled me a time slot to bring ram in. i did and halfway through the day the service manager called and said they went to do the new pump recall and FCA/Ram noticed them to not install the new replacement pump and gave no reason. my service advisor he was not given a reason from FCA and he said for me to contact FCA directly. i did and they gave me the run around and could not answer why they had the new replacement pump and did not allow my dealer to install. i have been so frustrated to the run around i searched for FCA rams inner chain email format and sent 3 emails to the top three heads for FCA north America and wouldn't you know it a lady called me personally and said that the head of FCA NA assigned her to me to get to the bottom of this. well its been a month and still no answer from FCA. i feel that they are playing Russian roulette with the recall on the 2019 ram 2500 cummins turbo diesels. my question to NTSB is if my ram stalls on rail road tracks and i get hit by a train is FCA liable for the death /injury of the occupants? thanks [XXX] cell [XXX] PS i could not find a form or way to submit and complaint about the recall so that is why this correspondence is happening. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Nov 24, 2022
Update rrt 9 bullet 18-010-21 made grinding noise in transmission when vehicle down shifts right before coming to a stop.
Aug 23, 2021
+ 12 more complaints for this component
STRUCTURE
17 complaints
My tailgate opened while driving a couple times. But now the tailgate won't open.
Jan 20, 2025
Rear window mass water leak. Ram currently has a recall for certain models leaking rear window (spoke to Ram and my vehicle does not fall under the recall). There is also a class action lawsuit regarding the leaking rear windows on Ram. My concern is an electrical fire as I am driving due to the amount of water I found in the cab. As well as the mold and oder it's going to create.
Feb 06, 2024
The contact owns a 2019 Ram 2500. The contact stated that the rear tailgate door had become extremely difficult to close and had erroneously opened while driving. Eventually the failure had become progressively worse, and the door would no longer close securely. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 22V904000 (Structure). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 10,000.
Aug 10, 2023
The contact owns a 2019 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Additionally, the contact stated that the tailgate unlatched and opened independently while driving. The contact stated that the tailgate failed to close securely unless slammed. Additionally, the contact stated that the tailgate occasionally failed to open for weeks at a time. There was no warning light illuminated. The dealer was notified of the failure. The contact later received notification of NHTSA Campaign Number: 22V904000 (Structure) which he related to the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90. Parts distribution disconnect.
Jan 26, 2023
The contact owns a 2019 Ram 2500. The contact stated that on two separate occasions, the rear liftgate erroneously opened. The failure had occurred while driving and pulling a trailer and also while the vehicle was parked without the trailer being hauled. During the failure, body damage to the liftgate had occurred. The vehicle was taken to the local dealer who diagnosed that the electronic liftgate actuator was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was contacted regarding the failure. The failure mileage was 40,000.
Oct 06, 2022
+ 12 more complaints for this component
ENGINE,FUEL/PROPULSION SYSTEM
11 complaints
On June 26, 2024 during a long road trip, the vehicle lost power repeatedly in the middle of an area with no road service. It put my safety and that of my passenger at risk on the highway as losing power suddenly causes danger in fast-moving traffic causing the risk of potential collisions with other vehicles. There was no warning lamp indicating the failure would occur. To this date, the dealer has not fixed the issue. After approximately three weeks, I picked up the vehicle after it as allegedly repaired (at that time the dealer stated it was an electrical issue). The vehicle failed again not more than one-half mile from the Omak Dodge service center placing my safety at risk yet again. I managed to get the vehicle back to the service center at which time, the dealer stated after consultation with RAM technical support, that the issue was a failure in the fuel system. The dealer claims that the problem was the failure of a fuel injector/pump that caused particulate matter to contaminate the entire fuel system. Being that it was allegedly a power train failure, it was to have been covered under the power train warranty. After approximately three months of delay, the dealer stated the truck was repaired. On arriving at the dealer to pick up the truck, the dealer stated it wasn't repaired and had an exhaust issue. The truck remains at the dealer to this date, October 25, 2024. The dealer states that the exhaust issue is yet another issue with the truck that is covered under a warranty voluntarily extended to 10 years by RAM.
Oct 25, 2024
My truck began idling hard and stalling out. I've contacted the local dealership multiple times to have the recall fixed for the CP4 fuel pump replaced and software updated and keep getting told they don't have the parts. I'm now having to schedule to have the truck looked at out of my pocket.
Sep 06, 2023
I’ve been waiting for a recall fix for the Y78 on my Ram Cummins. My dealer keeps saying they only get in a couple of the high pressure fuel pumps every few weeks. I’ve started the process back in December with no estimated wait time other than it will be many months before they fix it. I know many people who have but a direct replacement pump that will remedy the problem and have been reimbursed for parts and labor. My really helpful dealer this morning told me to contact NHTSA and file a complaint about how to go about the reimbursement process to get it fixed myself or provide me other options to get it fixed. Any help would be appreciated.
Jun 23, 2023
I have been having issues starting my truck when I took it in they said it was an ecu reflags needed. I believe it is an open recall y78 for over a year and they do not have the part. But my truck all of a sudden loss power on the freeway doing 65 my wife and daughter started crying I barely made it to the edge of the freeway with being hit within inches of a semi truck. We sat on the side of the freeway with trucks passing us shaking our truck from the wind. Finally I had to call Chp to have cars slow down when it became night time I fears for the safety of my wife and daughter. Yes the issue now is it won’t start at all but they are telling me go somewhere else it could take 2-3 months to fix the issue. No one inspected it yet just that it wouldn’t start. It was continuously having power surges but too light. Then all of a sudden loss power and it says service exhaust system see dealer.
Feb 20, 2023
Issue with high pressure fuel pump and loss of turbo boost. At first Mopar/ Dodge refused to replace the fuel pump regardless of the recall. After hours on the phone they finally agreed to replace fuel pump but said no idea why turbo isn’t working correctly.
Sep 28, 2022
+ 6 more complaints for this component
UNKNOWN OR OTHER
10 complaints
The surface on the front dash has separated from the component underneath. It is bubbled up and no longer glued to the underneath dash piece. It does not currently block driver's view but it could completely separate in the future causing the driver not to be able to see out of the front windshield. This is a widely reported and complained about issue on-line, primarily on year models 2019 through 2021. RAM has refused to do anything about it and extended warranties refuse to cover it in most cases stating that "it is a trim component that is designed to wear out and be replaced at the owner's expense." I object to this assessment of a dash as no other vehicle I have owned in 40+ years has done this. And my vehicles are always garaged and well maintained.
Aug 12, 2025
On September 17th 2023 I was traveling on [XXX] W. Bound leaving Altamont pass coming down the grade entering Livermore, California traveling approximately 65 - 70 MPH in the far left lane when I experienced what the motor industries refer to as "Death Wobbles" it has since happened 2 times to date!! Luckily no one including my self was injured in the incident!!!! I spoke to a few other owners of a 2500 Ram truck the years vary between 2018 through 2020 and was told that this was a problem and there was a recall!!! I bought my truck used on 04/02/2022 with the odometer reading "37,947" with only one previous owner!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Dec 16, 2023
Major water leak under passenger dash. Turned and can hear water sloshing then it all dumps out on the floor while driving. Front carpet and mats are soaked. Rear windows also leak above both seats, visible water damage to the headliner.
Oct 29, 2023
The dealer is taking forever to perform this recall, States I am on a list. it will take 2 years to get my truck in to get fixed. And chrysler will not reimburse for replacement if done outside dealer.
Nov 10, 2022
2019 DODGE RAM. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 21V-880. THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. THE CONSUMER WAS INFORMED THE PARTS WERE UNAVAILABLE.
Jun 01, 2022
+ 5 more complaints for this component
ENGINE
9 complaints
I have experienced unexpected loss of power during acceleration, lack of exhaust breaking and engine codes p003a and p006f which I believe are associated with the turbo actuator.
Nov 11, 2025
Leaking anti freeze from back of motor
Mar 10, 2025
Initially I witnessed a large volume of smoke coming from the exhaust pipe when pulling up to fuel pump. A passer-by informed me that there were flames underneath the truck on the passenger side. I then got out of truck, stooped down to look underneath, and observed a hose leading from the exhaust system on fire and multiple exhaust components glowing red hot. After getting my passenger out of the truck I got back in, put it in drive and pulled forward away from the fuel pumps and made it about forty feet before truck engine stalled. I then proceeded to get a fire extinguisher from the fuel pump lanes and extinguish the fire and directed the remaining agent at the hotspots to cool them. After the fire department ensured the vehicle was safe to move it was towed to the local RAM dealership where it is now awaiting service technicians to inspect the damage after the weekend.
Sep 14, 2024
Air intake grid heater bolt deteriorated, falls into the intake runner and gravity causes the bolt to end up in cylinder #6 creating severe damage to piston, valve and head damage causing expensive repair or a total long block repair on the 6.7 Cummins engine.
Jul 13, 2024
The contact owns a 2019 Ram 2500. The contact stated that while driving approximately 25 MPH, the engine started to knock. The contact took the vehicle to the dealer who diagnosed that the fuel injector pump had blown out and caused other damage to the engine. The engine needed to be replaced. The vehicle had not been repaired. The manufacturer was aware of the issue and opened a case. The approximate failure mileage was 48,000.
Oct 19, 2021
+ 4 more complaints for this component
ELECTRICAL SYSTEM
8 complaints
SYMPTOM: Driver side vanity mirror light and garage door (homelink) stop working with a short time period where they will work if held in a certain position. This is the second time this has happened, with the first time being under warranty (mileage estimated at 32000). I am well past warranty period. I disassembled the visor to find 2 frayed wires and a wire that has been severed at the point they entered the visor chamber from the guide tube (IMG_1819, IMG_1817, IMG-1821, &IMG-1820). In my opinion there is a flaw in the exit port that cause the wires rub against a relatively sharp tube edge as the visor is extended/retracked with no exit relieve, just some thin ineffective cloth tape, obiviously. FYI, the wires were pulled through the rod to better expose the damage. You can see some blackish residue on the wires of that thin cloth tape that was peeled back to view the damage (IMG_1817 & IMG_1822). While the images do not show it, the wires were routed through the channels of the visor caps as evident in curved cables in IMG_1821. My concern is that the frayed wires will cause a fire, personal shock or short circuit the vehicle while in operation, regardless of being a fused circuit. None of which has happened in my case. The visor has been replaced in the vehicle but NOT connected to power and as of this submission is available for inspection if needed. I have not contacted MFR
Jul 05, 2023
Continuation to NHTSA ID # 11511305 Adding some more details and photos of the Fire. (2019 Ram 2500 6.7L Cummins Diesel engine) This is to describe the time frame from the start of the vehicle to when the fire department put out the fire. I have a store receipt that time stamps my checkout time at 2:11p CT, from the time I left the store, loaded my purchases into the truck, started and drove the car a very short distance, when the smoke started to pour out of the inside ventilation system, I pulled the truck over to the side of the road, got out of the truck and called 911 (time stamped from my phone was 2:29p CT. (18 minutes from checkout to 911 call. I Took a picture of the truck after the fire department put out the fire (time stamped 2:38p CT (9 minutes from the start of the 911 call). Adding some pictures of the burnt-out truck. What shows is that the fender on the driver’s side took the brunt of the heat, where all the electrical systems reside. Telling me that this was the main section that started on fire (possibility that the Heater Grid). This was definitely an electrical fire, given the smell and smoke that poured into the truck. I know there is a current recall by the auto maker. I think they should re-evaluate they years that this recall should affect, since my 2019 has the same parts used as the 2021-2023’s. Given the pictures below and the disaster that this caused, we were pretty lucky that it was just me and my wife in the vehicle. We were able to find a spot to pull over so it wouldn’t affect other traffic. What if we were stuck on a highway, in traffic, pulling a trailer in a rural area, who knows what else could have happened. The stress of this is overwhelming, something that I will relive over and over again. Photos and Fire Report attached.
Apr 05, 2023
The contact owns a 2019 Ram 2500. The contact stated that that while starting the vehicle, the wind advisor message was displayed. There was no option to deactivate. The contact had to look away from the road to turn the feature off causing a distraction. The called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 12.
Mar 15, 2022
When the Temperature drops below 30, the truck will randomly give the warning "Battery Saver ON some systems may have reduced power". Then a random system will be shut down, the most noticeable system to get shut down is the radio.
Jan 11, 2022
STARTED MY TRUCK TODAY AND WITHIN A MINUTE OF DRIVING IT OUT MY DRIVEWAY I SMELLED SOMETHING BURNING AND SAW SMOKE. THE ELECTRICAL WIRING HARNESS UNDER THE FRONT DRIVERS SEAT WAS ON FIRE. HAD TO PUT THE FIRE OUT WITH A BOTTLE OF WATER. CALLING MY LOCAL RAM DEALERSHIP IN THE MORNING TO HAVE IT TOWED THERE.*DT*JB
Sep 07, 2020
+ 3 more complaints for this component
STEERING
4 complaints
I just bought this truck used, remotely, sight unseen. Dealership that sold me this didnt mention this or any other issues with the truck!! When cornering, sharp or gradual at any speed, the wheel jerks back and forth, or jerks. Very unsafe feeling. And could easily cause truck entering opposite lane. Took this to the dealer locally and they confirmed that have heard of this issue before, said a new steering box will likely correct problem. This was also confirmed by my diesel mechanic.
Mar 20, 2024
Drag link assembly seperation
Nov 16, 2021
I RECEIVED A "IMPORTANT SAFETY RECALL" (DRAG LINK) NOTICE (W49/NHTSA 20E-043) IN THE MAIL. I SCHEDULED FOR REPAIR 8/6/20. PER THE DEALERSHIP THERE ARE NO RECALLS ON THIS VEHICLE. NOW I'M A LITTLE CONCERNED ABOUT WHAT TO DO. I HAVE A 2018 RAM 3500 THAT HAD THIS SAME RECALL AND WAS REPAIRED BY WELDING A NUT ON THE DRAG LINK. I'M NOTIFYING MY INSURANCE UNDERWRITER JUST IN CASE AN ACCIDENT RELATED TO THIS OCCURS. WHAT AM I TO DO NOW ???, I'M NOT FEELING VERY SAFE FOR ME AND MY FAMILY AT THIS POINT. CAN I ASK RAM FOR A REFUND AND TO TAKE THIS TRUCK BACK OR AM I TO BE UNDER THE MENTAL STRESS OF WHEN IS THIS GOING TO CAUSE ME TO HAVE A WRECK AND MAYBE LOOSE MEMBERS OF MY FAMILY AND OR MY LIFE AND GOD FORBID SOME OTHER PERSONS LIFE. WHAT AM I TO DO ???. HELP ME PLEASE. THANK YOU
Aug 06, 2020
EXITED FREEWAY ON OFFRAMP, CAME TO AN INTERSECTION WAITING TO TURN RIGHT. WHEN I STARTED RIGHT TURN, I NOTICED THAT THE STEERING RADIUS APPEARED TO BE BLOCKED OR SIGNIFICANTLY DIMINISHED AS I COULDN'T ADEQUATELY TURN RIGHT, AND WAS LEANING HARD ON THE WHEEL, SO THE TURN WAS TOO WIDE GIVEN THE LOSS OF STEERING TO THE RIGHT. THE STEERING RETURNED TO NORMAL OPERATION AFTER THE VEHICLE CONTINUED STRAIGHT.
Feb 16, 2020
VISIBILITY/WIPER
3 complaints
Wiper fluid supply lines disconnect, halting fluid from reaching windshield. Reconnecting manually does not maintain the connection. Mine have separated at different connectors multiple times.
Jan 22, 2026
The wipers run randomly or in some cases when it's raining the fail to run.
Aug 20, 2021
WHEN THE A/C IS ON IN ANY VENT MODE THE COOLED AIR ESCAPES THROUGH THE FRONT DEFROST AND CONDENSATES THE WINDSHIELD CONSTANTLY HAVING TO TURN ON THE WIPERS TO CLEAR THE WINDSHIELD.
Aug 04, 2020
AIR BAGS
3 complaints
Parked vehicle for a week in driveway. Sometime during that week side curtain airbag inflator unit exploded causing significant damage to the roof and interior of the truck. Vehicle was powered off and was not involved in a collision when this incident occurred. Vehicle was not included in the recall for this problem and I was never notified this could be an issue. If there had been a passenger in the rear seat they would have likely been severely injured by the explosion of the inflator.
Sep 02, 2025
The dash leather is bubbling up across the entire top of dash. With this happening it causes a huge concern over airbag deployment. Due to the dash cover being weakened from the bubbling, if I were to get into an accident with a passenger then the airbag would have less restriction for deployment which could cause further harm to my passenger. Manufacture is not covering under warranty because they say it is cosmetic and not a safety concerns. My concern is that I believe the dash should be 100% intact before driving down the road due to the possibility of an accident occurring.
Sep 26, 2023
I was driving on the highway and was rear ended by another vehicle which lifted the back end of my truck from the ground. Both side air bags deployed. I was wearing a hoodie at the time and the airbag deployment caused my hoodie to catch on fire. There was not an open flame for me to know it was burning. Instead, it smoldered and burnt my hoodie material. I could feel the underside of my arm stinging and the holes in my sleeve, but believed that it was a result of the airbag hitting my arm and causing essentially a bad carpet burn. However, this caused second degree burns to the bottom side of my arm near my arm pit. I discovered after the incident that airbag deployment is assisted by gunpowder. I am not sure if this is what caused my hoodie to catch fire. I also discovered that 2021-2022 Rams recently had a recall on Side Airbags due to improperly compressed air. My truck is a 2019 however, so I'm not sure if that recall should be expanded to include additional years.
Mar 03, 2022
SERVICE BRAKES
3 complaints
Brake pedal became very soft and spongy and excessive travel. Need to pump brake pedal to restore pressure. No warning lamps. Dealer technician verified “low pedal”
Jun 30, 2025
The metal pad feel off the brake pedal causing me to almost rear end someone.
Feb 25, 2023
LEFT SIDE FRONT BRAKE FELL OFF WHEN I STOPPED TO PARK. FRONT SIDE PAD. LIKE IT WAS EJECTED. *TR
Jun 22, 2020
SEAT BELTS
3 complaints
Front driver side seat belt does not retract/lock as it should. I'm worried for our safety if an accident occurs and the seatbelt does not hold driver in place. Has not been seen by dealer due to dealership wanting me to pay out of pocket. First started a few months back and has not resolved its self.
Mar 13, 2023
THE DRIVERS SEAT BELT DOESN'T RETRACT ON IT OWN. I'M CONSTANTLY HAVING TO PULL THE EXTRA SLACK BACK TO ALLOW IT TO RETRACT. IT GET HUNG UP ON THE ADJUSTABLE LOOP ON THE PILLAR. THE EXTRA SLACK MAKES IT SO WHEN YO UNSTOP SHORT (OR CRASH) THE BELT WON'T LOCK TO KEEP YOU FROM FLYING FORWARD
Apr 16, 2021
THE RETRACTOR ON THE SEATBELT DON'T RETRACT YOU HAVE TO FEED THE SEATBELT BACK IN THE HOLE IN ORDER FOR IT TO STAY IN YOUR CAR. IF I TRY TO PULL REALLY HARD THE SEATBELT DOSE NOT STOP 3/5 TIME YOU PULL IT. IF AN ACCIDENT HAPPENS TO MY FAMILY IT WILL BE ON THE HANDS OF RAM.
Mar 04, 2021
POWER TRAIN,ENGINE
3 complaints
In August 2020, while I was driving my vehicle at approximately 15 mph, with approximately 13,500 miles on the odometer, I noticed that the vehicle's transmission gauge was about 230-240 degrees. I pulled over and smelled smoke. Luckily, my passengers and I were able to get out of the vehicle. The vehicle was completely destroyed. I have video showing flames coming out of the passenger side engine compartment. I had previously taken my vehicle in for repair for recall W03 to have the transmission valve body replaced so the transmission wouldn't cause an engine fire. FCA had an expert inspect the vehicle and he found that "fire progression appears to be from engine compartment thru entire vehicle terminating at rear truck bed," that "possible source of ignition is hot surface of turbocharger/exhaust components. - Most likely method of ignition is transmission fluid expelled from dipstick tube," "origin appears to be in the engine compartment," and "possible cause appears to be transmission fluid expelled from dipstick tube onto turbocharger/exhaust components. The determination of possible cause is based on: 1. Owner/driver's description of events. 2. Transmission of dipstick is extended ~ 27.0 inch from the fill tube." Despite this, FCA refused to pay me for my destroyed vehicle (or the trailer that it destroyed) because: "After the inspection of your vehicle, the information at hand would not permit us to associate the fire with a manufacturing or assembly error. We are sure you will understand fires of this nature can and do occur for a number of reasons not associated with the manufacturing process. Therefore, we must respectfully decline any assistance associated with this matter. Based on this, we suggest that you refer this matter to your insurance carrier . . ." I already had the transmission fire recall performed and my truck still blew up. Luckily, I was not injured. I am worried that if FCA does not do another recall, other trucks will blow up too.
Oct 19, 2021
I PURCHASED A 2019 RAM 2500 TRUCK, AND BEGAN HAVING ISSUE WITH THE TRUCK DROPPING INTO NEUTRAL AT JUST OVER 1000 MILES. I WENT TO THE DEALER AND THEY CHECKED CODES, BUT I DIDN'T MAKE SURE THEY DOCUMENTED IT. IT SEEMED TO ONLY HAPPEN WHEN GOING IN REVERSE AND TURNING, SO I CONTINUED TO DRIVE IT. THEN AT 6670 MILES IT HAPPENED WHILE DRIVING AND IN AN INTERSECTION. I HAD COME TO A STOP AT A LIGHT, THEN WHEN THE LIGHT TURNED GREEN I PROCEEDED TO TURN RIGHT. I GOT ABOUT 10 FEET INTO THE TURN AND THE TRUCK ACTED LIKE IT WENT INTO NEUTRAL. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD AND THE MESSAGE THAT WAS ON THE DASH STATED SHIFT INTO PARK, THEN INTO DESIRED GEAR. I DID AND WAS ABLE TO DRIVE OFF THE ROAD AND INTO A PARKING SPOT OF A NEARBY BUSINESS. I BROUGHT THE TRUCK IN AND THEY OPENED A STAR CASE. EVENTUALLY THEY CHANGED THE TRANSMISSION VALVE BODY AND REPROGRAMMED SEVERAL THINGS. THEY TOLD ME THE PROBLEM WAS SOLVED. AT 9059 MILES IT HAPPENED AGAIN. THIS TIME I WAS BACKING INTO A DRIVEWAY SO I WAS ABLE TO PULL OUT MY PHONE AND TAKE A VIDEO OF THE FLASHING LIGHT OVER THE SHIFTER AND IN THE CLUSTER. THE FIRST INCIDENT HAPPENED ON 1/13/2020 WITH 1520 MILES ON VEHICLE. THE INCIDENT IN THE INTERSECTION HAPPENED ON 5/21/2020 WITH 6670 MILES ON THE ODOMETER. THE LAST INCIDENT HAPPENED ON 7/7/2020 WITH 9059 MILES ON THE ODOMETER.
Aug 14, 2020
TL* THE CONTACT OWNED A 2019 DODGE RAM 2500. THE CONTACT STATED THAT WHILE DRIVING SMOKE SUDDENLY CAME FROM UNDER THE HOOD AND THE VEHICLE IMMEDIATELY STOPPED ACCELERATING. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE WITH A FIRE EXTINGUISHER AND WATER. THE CONTACT STATED THAT HER AND HER SPOUSE WAS BURNT ON THEIR HANDS AND LATER SEEKED MEDICAL ATTENTION FOR SMOKE INHALATION. THE FIRE DEPARTMENT ALONG WITH THE POLICE DEPARTMENT CONTACTED HOWEVER, THE FIRE WAS ALREADY EXTINGUISHED BY TIME THEY REACHED THE SCENE. THE CONTACT DOES NOT KNOW IF A POLICE OR FIRE REPORT WAS FILED. THE CONTACT STATED THAT THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SHE RECEIVED AN EMAIL STATING THAT THE MANUFACTURER WOULD BUYBACK THE VEHICLE. HOWEVER, THE MANUFACTURER HAS BEEN UNRESPONSIVE TO THE CONTACT'S ATTEMPTS TO PROCESS THE BUYBACK PROGRAM. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V043000 (POWER TRAIN). THE CONTACT STATED THAT THE INSURANCE COMPANY WILL NOT PAY THE CLAIM AS A RESULT OF THE RECALL AND THE BUYBACK OFFER. THE DEALER MOUNTAIN HOME AUTO RANCH (2800 AMERICAN LEGION BLVD, MOUNTAIN HOME, ID 83647 888-229-6919) WAS MADE AWARE OF THE FAILURE HOWEVER, THE FAILURE WAS NOT DIAGNOSED. THE DEALER ASSISTED THE CONTACT IN GETTING A CLAIM NUMBER FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS 21,000.
May 29, 2020
STRUCTURE,UNKNOWN OR OTHER
3 complaints
The tailgate has issues closing and the supports meaning the wire that supports the tailgates when it is deployed one will have tension on it and the other is loose. The tailgate support cables are the same length. I think it has to do with the bed being worked. I have reported it to Huffines dodge dealer and they said there is no fix. The tale gate has opened when in use due to the latch / tail gate not closing correctly because of the out of square bed.
Aug 20, 2021
OUR TAILGATE HAS OPENED ON ITS OWN 4 TIMES WHILE WE WERE DRIVING SINCE WE HAVE OWNED THE VEHICLE. IT ALSO HAS SHOWN A NOTIFICATION ON THE DASH THAT THE TAILGATE IS OPEN, BUT WHEN CHECKED IT IS CLOSED. I HAVE A VIDEO OF THIS, BUT I DON'T KNOW IF I CAN UPLOAD IT. WE BOUGHT THE VEHICLE IN LATE 2019 AND THE FIRST EVENT WAS IN MARCH 2020, AND IT CAUSED SCRATCHES ON THE PLASTIC TOP PART OF THE TAILGATE, AS IT HIT THE TONGUE JACK OF OUR CAMPER. THE FIRST TIME, WE THOUGHT MAYBE WE HADN'T CLOSED IT HARD ENOUGH, SO WE HAVE ALWAYS MADE A POINT TO MAKE SURE IT WAS SHUT TIGHT. THE SECOND TIME WAS ON MARCH 14, 2020. THE THIRD TIME WAS JUNE 20, 2020 AND IT CAUSED DAMAGE TO OUR TAILGATE. WE WERE IN A PARKING LOT MAKING A TURN AND THE TAILGATE OPENED, HITTING THE PROPANE TANK OF OUR TOW BEHIND CAMPER. IT DENTED THE TAILGATE AND DAMAGED THE PROPANE TANK. I HAPPENED AGAIN ON JULY 18, 2020. IT OPENS ON ITS OWN, AND IT IS INTERMITTENT. I KNOW THAT IT HAPPENED ONCE WHEN WE WERE TURNING AND DRIVING UNDER 10 MPH, BECAUSE THAT IS WHEN/WHY THE BODY DAMAGE HAPPENED. THIS CREATES AN EXTREMELY UNSAFE CONDITION AS WELL BECAUSE SOMETHING COULD FALL FROM OUR TRUCK BED IF THE TAILGATE OPENS WHILE WE ARE DRIVING ON A HIGHWAY, POSSIBLY KILLING SOMEONE OR CAUSING AN ACCIDENT. WE HAVE REPORTED IT TO CHRYSLER TWICE (MOST RECENT CASE NUMBER 76765917). WE HAVE TAKEN IT IN TWICE TO THE DEALER AFTER IT HAPPENED (MOST RECENTLY ON 7/22/2020). AND THEY CANNOT REPLICATE IT SO NOTHING HAS BEEN DONE. CHRYSLER ADVISED ME TO CONTACT CORPORATE VIA LETTER.
Jul 24, 2020
WELL DRIVING DOWN THE INNER STATE AT 65 MILES AN HOUR A FRAME SNAPPED AND THE DRIVE TRAIN AND AXEL FELL OUT TRUCK VEERED TO THE LEFT IN CONSEQUENTLY I HIT THE GUARD RAIL THIS HAPPENED AND A DRY FLAT STRAIGHT INTERSTATE I -20I MILE MARKER NUMBER 4 IN NORTH AUGUSTA SOUTH CAROLINA THE MECHANIC THAT TOWED THE TRUCK SAID THIS HAPPENED DUE TO A MANUFACTURER'S DEFECT THE TRUCK ONLY HAD 6000 MILES ON IT.*DT*JB*DT*DT*JB*DT*JB*DT THE CONSUMER STATED THAT THE VEHICLE IS UNDER INSPECTION BY THE MANUFACTURER. *AS*DT*DT*DT*DT *TR*AS*DT*DT*DT *TR*DT THE CONSUMER PROVIDED PHOTOS. *TR*DT *TR*DT
Jul 12, 2020
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
2 complaints
The touch screen is delaminating. Due to the delaminating the truck randomly calls people, randomly turns functions on/off, it can be very distracting. The only way to solve the issue is to turn off the unit, however half the cars controls and controlled through the unit including some of the safety features so if the head unit is turned off I can’t use some of the safety features.
Dec 03, 2024
UCONNECT 12" SCREEN REPEATEDLY RESTARTS WITHOUT NOTICE. VEHICLE NAVIGATION, CLIMATE CONTROL. BACKUP CAMERA, 360 DEGREE CAMERA, BLUETOOTH PHONE AND SEAT CONTROLS ARE ALL TIED INTO THE UCONNECT SYSTEM.
Jan 24, 2020
UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
2 complaints
The truck was initially brought in on April 10, 2024, for a continuous regeneration issue with the DPF filter, showing codes P242F and P1451. The dealership diagnosed it as requiring a new EGR valve and possibly a DPF filter assembly, under the VB6 emissions recall and extended warranty (XQ1). After replacing the EGR valve, the Y-78 HPFP safety recall was completed. Upon completion, the technician noted multiple fuel-related DTCs, lack of power, and metal debris at the fuel control actuator caused by a failed CP4 pump. At this time, the dealership was unaware of the XQ1 warranty, so instead of replacing the DPF filter, they force regenerated it. Upon picking up the truck, the check engine light came on (April 26, 2024). After reporting it, the dealership stated the DPF filter needed replacement, and on May 26, 2024, it was replaced under XQ1. However, after picking up the truck again, the check engine light came back on, and diagnostics revealed misfires across all six cylinders (codes P0300–P0306) and abnormally high fuel pressure at the wire harness—issues that weren't present before the EGR valve or HPFP recall repairs. The truck has since remained at the dealership, with multiple unsuccessful attempts to fix the issue by replacing the fuel lifter, wire harness, fuel filter, and a second Y-78 recall replacement due to "faulty parts" from the first attempt. The dealership charged a diagnostic fee and suggested replacing rocker arms and push rods, but this did not resolve the problem. The dealership has since recommended replacing the PCM module but then retracted the recommendation and is now requesting a new diagnostic fee to tear down the engine, remove cylinder heads, and inspect for debris, as the misfires and high fuel pressure have persisted since April 26. The safety concern is that the truck behaves as though it is starving for fuel when the engine light reappears, with stored codes showing misfires and high fuel pressure, related to Y-78.
Nov 23, 2024
I have been put off by RAM for 2 years now on three different recalls. I've attempted to get several dealerships to fix them. The most recent dealership, Greenville Tx Dodge RAM, [XXX] @ [XXX] tells me that I am on 'a list' to be called when they have the parts. I've been on 'the list' since Dec 2022, originally committing to a 2-3 month wait. Today I've been told at best, another 2-3 months. Recall ZB8/22V-904 Tailgate latch alignment Recall Y78/21V-880 High Pressure Fuel pump Recall W24/20V-207 Bed Step (Safety) Manufactures should be required/held accountable for completing recalls in a timely manner. Continuing to hear: Parts shortage, Labor shortage, only allowed to do 2 per week, etc........is getting old. The first time I took it in for the bed step recall was 5/21/21 to I-20 Dodge Ram in Canton Tx INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mar 21, 2023
ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
2 complaints
TWO DIFFERENT TIMES WHILE DRIVING THE VEHICLE STALLED. BOTH TIMES IT WAS BROKEN WIRES TO THE FUEL PUMP. ONE HAD RUBBED ON SOMETHING CAUSING THE BREAK, NOT SURE WHY THE OTHER ONE BROKE. I WAS ON A HIGHWAY BOTH TIMES. FIRST TIME IT HAPPENED WAS AROUND 11/19/2020 THE. AGAIN ON 12/11/2020
Dec 15, 2020
WHILE DRIVING IN A 40MPH ZONE, THE ELECTRONIC THROTTLE CONTROL (ETC)LIGHT CAME ON AND THE TRUCK ACCELERATED UNCONTROLLABLY. AFTER BRAKING AND GETTING THE VEHICLE STOPPED, IT WAS SHUT OFF AND RESTARTED. THE ETC LIGHT WENT OUT BUT THE CHECK ENGINE LIGHT CAME ON. MADE AN APPOINTMENT WITH THE DEALER THE NEXT DAY AND WHILE EN ROUTE TO THE DEALER, THE ETC LIGHT CAME ON, THIS TIME RESULTING IN A POWER LOSS. IT HAPPENED WHILE ENTERING A HIGHWAY RAMP, AND COULD ONLY GET THE VEHICLE SPEED GRADUALLY UP TO 40. DEALER ATTEMPTED TO CLEAR CODES AND REPAIR, BUT KEPT VEHICLE OVERNIGHT FOR A TEST DRIVE. DURING THE DEALER TEST DRIVE, THE ETC LIGHT CAME ON AND THE PROBLEM OCCURRED AGAIN. SO FAR THERE HASN'T BEEN A RESOLUTION, BUT THE VEHICLE IS UNSAFE TO DRIVE. IT IS A BRAND NEW 2019, WITH ONLY APPROXIMATELY 400 MILES ON IT, OWNED LESS THAN A WEEK. *TR
Jun 17, 2020
ENGINE AND ENGINE COOLING,FUEL SYSTEM, DIESEL
1 complaint
The contact owns a 2019 Ram 2500. The contact stated that while driving at 50 MPH, there was blue and white smoke coming from the engine compartment. The vehicle was taken back to the residence. The contact saw a cloud of smoke coming from the engine compartment. The contact waited to see where the smoke was coming from and attempted to start however, the vehicle failed to start. The vehicle was then towed to an independent mechanic, where it was diagnosed, and it was determined that the high-pressure fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and filed a complaint. The failure mileage was 110,000.
Jan 21, 2026
ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER
1 complaint
My rear back window is leaking into the cab. Water comes in around the rear headliner and down onto the seats. This is a known issue on 2019+ Ram trucks with the same backlite design — cracked upper frame and failed seal causing water intrusion.
Nov 18, 2025
STEERING,VEHICLE SPEED CONTROL
1 complaint
We took a trip from Daleville, Alabama to Las Vegas, Nevada. Before we left, We took my 2019 RAM 2500 Bighorn diesel pickup to our local Ram dealership, Mitchel Chrysler Dodge in Enterprise, Alabama to have it inspected, to make sure there wouldn't be any problems along the way. They cleared it, and said there was nothing wrong with the vehicle. On my way, the steering wheel position started slipping to the left. after that, I received a waning on my dash that said " electronic stability control". So I took it to the closest RAM dealership, in Lawton Oklahoma, and they stated "needs a steering Gearbox replacement" and it would take two weeks to get the part, and then fix it. They told me it would be safe to drive. When I got to Las Vegas, at that point it was at the seven O'clock position. We took it to Chapman RAM dealership and they told me it was a loose jam nut and it had stripped the drag link. During the diagnosis they broke they clockspring on the air bag. They quoted that to fix the vehicle it would cost over three thousand dollars! They said it would not be covered on my mopar extended warranty. So I began researching it and found the recall- V06/NHTSA 19V-021 drag link for 2017-2018 (DJ) RAM 2500 pickup. My RAM was built in June of 2019. How can this still be a problem 6 months later after the recall ended? My safety and the safety of others could have been compromised if the drag link would have completely pulled out. I could have lost control of the vehicle and it could have caused a serious crash ending in injury or death to myself, and others.
Nov 02, 2025
FORWARD COLLISION AVOIDANCE
1 complaint
The contact owns a 2019 Ram 2500. The contact stated that while driving 5 MPH, the brake pedal was inadvertently applied with the Forward Collision Avoidance message displayed. The contact depressed the brake pedal, and then the accelerator to start the vehicle. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.
Jun 13, 2025
STEERING,STRUCTURE
1 complaint
The contact owns a 2019 Ram 2500. The contact stated that while her husband was reversing, there was an abnormal pop coming from the vehicle. In addition, the contact stated that while driving at an undisclosed speed, the steering wheel independently turned to the left. Upon further inspection, the contact's husband noticed that there was a bolt that was loosened on the driver’s side of the steering gearbox. No warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed with a hairline fracture on the subframe due to rust. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000. The VIN was not available.
Jun 03, 2025
POWER TRAIN,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
1 complaint
Following completion of the Y78 (high-pressure fuel pump) and XQ1 (emissions) recall repairs in April 2024, our 2019 Ram 2500 immediately began experiencing misfires, fuel system issues, and ongoing performance problems. These symptoms have persisted for over a year and have never been resolved despite repeated service visits and escalations. The vehicle suffered multiple HPFP failures, including one that caused fuel to leak into the crankcase, resulting in approximately 19 quarts of fuel-contaminated engine oil. Despite technical service bulletins calling for specific system flushes and tests post-repair, the original dealership did not follow these protocols or provide documentation confirming that the required inspections (fuel pressure, contamination checks, EGR/DPF/DEF system functionality) were ever completed. A new dealership confirmed the presence of metal debris after the fuel filter, suggesting the system was still contaminated even after the prior recall-related flush and HPFP replacements. They also found non-functional emissions components covered under XQ1, including a failed DPF urea pump and a faulty NASA pressure sensor. These failures were not documented or addressed by the original repair facility. Despite these clear safety risks, the recall is considered “completed,” leaving us with a vehicle that is still experiencing symptoms consistent with the original recall condition. The failure to properly inspect, document, and address these defects has placed our safety at risk and caused prolonged loss of vehicle use. The issue, confirmed by a 2nd authorized dealership, identified fuel contamination & failure in multiple components of the emissions systems. The check engine light appeared prior to the initial failure and has recurred each time the vehicle was returned after service. Given the continued presence of recall-related symptoms and the lack of proper inspection & documentation, this unresolved recall should be reopened and investigated
Jun 01, 2025
VISIBILITY/WIPER,ELECTRICAL SYSTEM
1 complaint
The contact called on behalf of the owner of a 2019 Ram 2500. The contact stated that while driving 60 MPH in rainy weather, the windshield wipers became inoperable, causing the contact to slow down significantly to exit the expressway. The contact was able to drive to the residence. The vehicle was taken to the dealer, where it was diagnosed and determined that the totally integrated power module (TIPM) had failed, causing the body control module (BCM) to fail. The dealer replaced the TIPM and BCM. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 87,000.
Apr 15, 2025
STEERING,SUSPENSION
1 complaint
vehicle is 2019 year, 2500 series, crew cab, 4wd, cummins 6.7 turbo diesel. Steering systems wanders and will not steer straight at all speeds. vehicle was bought used with 127,000 miles and was to be used just to pull a 9,000lb travel trailer. as of 03/27/2025 vehicle has been in repair shop over 4 weeks now. upper and lower ball joints replaced, steering gear box replaced, entire suspension system has been triple checked for worn or damaged parts but no problems found. front end alignment done 4 times but settings will not stay as adjusted to factory specs. rear suspension triple checked and no problems found. web searches display numerous postings of same complaints of dangerous steering problems.
Mar 27, 2025
STRUCTURE,BACK OVER PREVENTION
1 complaint
Front parking sensors always being disabled due to something. Keeps saying wipe sensors. Even after going through wash bays. Tailgate has been opening on its own multiple times while driving, while going through car wash, and just sitting still. Try to close it, and it pops back open instantly. Have to do this several times and hope it stays closed. Now the tailgate won't open at all via the handle. You must use the remote or in cab button. What's annoying and dangerous is it opening while hauling items and it opens with out you knowing driving down the road. I have lost items on the highway a few times. Furthermore, the fact that there is no warning device on the dash to indicate it's open is a very serious issue. With these electronic tailgates, it should be a standard that there is a open gate indicator to warn drivers. It's there for every other door, why not the bed door?
Jan 25, 2025
ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM,FORWARD COLLISION AVOIDANCE
1 complaint
I bought this vehicle used at around 105,000 miles. I have since spent almost $22,000 on repairing of the diesel exhaust system.. my vehicle is actually in the shop now it’s been in the shop since middle of October on and off as they cannot effectively diagnose the problem. Actually they can diagnose the problem. They just can’t fix the problem. I have all my receipts, but they are in the truck currently and the truck is currently at the dealership here in Imlay city Michigan. This issue has been going on for the last two years at around a total cost to me of $20,000.
Jan 10, 2025
STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES
1 complaint
While driving 50 mph in traffic 2019 Ram 2500 Bighorn 6.7 Cummings Diesel lost power, steering failed and brakes failed. I had to use the emergency brake to avoid a crash. I had my daughter and 2 grandsons in the truck. ESC or ESCM light and engine light. Then the truck wouldn’t turn off. Then there was an awful noise from under the hood - it was a now loose pulley and belt.
Nov 20, 2024
SERVICE BRAKES, HYDRAULIC
1 complaint
The contact owns a 2019 Ram 2500. The contact stated that the brake pedal was depressed and traveled to the floorboard. The contact engaged the parking brake to stop the vehicle. The vehicle was towed to an independent mechanic; however, the vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance for the repair. The failure mileage was 12,000.
Sep 03, 2024
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
Service ESC flashing on the dash intermittently. If I am in cruise control when it happens vehicle abruptly disables cruise control. Codes when ready are U0002 and U0212. Same problem happened about a year ago, dealer reflashed ABS and sent me on my way. I informed them of other similar trucks experiencing the same issue and that it wasn't a reflash issue. Had them document my concerns that it would just happen again after warranty...I was right.
Jul 22, 2024
AIR BAGS,SEAT BELTS
1 complaint
Air bag is showing not working and seat belt shows not secure along with warning light on dash. Not feeling secure in driving vehicle with kids or myself, dealer was advised and would not replace it unless i paid for it $1000.00 and they charged $200.00 to diagnose the issue that is considered a safety problem. Warning lights all over the dash, not safe driving. They are telling me its the occupant restraint module thats faulty
Jun 26, 2024
VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
While towing a roughly 13k pound camper with my family from Texas to New York and back , I lost trailer brakes, traction control , cruise control and my trailer brakes. The trip included ice, rain, snow. We had a death in the family and the trip did not include the time to take to have this problem troubleshot. Literally one of the scariest trips ever through different elevations and traction levels. These would’ve all been just fine had the systems worked correctly. The truck only had 35,000 miles at the time. Of course by the end of this trip I was now out of warranty. ( so I think) I don’t know. With as common as this issue is , I don’t know what to do. I plan on keeping this truck but I do not anyone else drive it due to the safety concerns. As a combat veteran I’m used to doing sketchy stuff. But it’s not right. It’s dangerous. The issues continue intermittently and never when the diagnostic is available.
Jan 14, 2024
VEHICLE SPEED CONTROL
1 complaint
Component/System Failed:The stability control system, and subsequently, the cruise control system of my 2019 Ram 2500 malfunctioned. The vehicle is available for inspection upon request. Safety Risks:The malfunction posed a significant safety risk as it occurred multiple times while driving at speeds of 50mph to 74mph. The unexpected failure of the stability control could lead to a loss of vehicle control, especially at high speeds, increasing the risk of an accident. Additionally, the deactivation of cruise control without warning could lead to sudden changes in vehicle speed, potentially surprising the driver and leading to unsafe driving conditions. Reproduction of the Problem & Inspection by Manufacturer/Other Parties: The truck is currently at AutoNation Ram 265 Drivers Way A, Hardeeville, SC 29927 Warning Signs: None Best Assessment of Incident and Cause: Unknown, but this began occurring after the replacement of the recalled high pressure fuel pump.
Dec 03, 2023
WHEELS
1 complaint
TPMS system has stopped working and is not related to the sensors in the tires. All 4 sensors read with a handheld scanner but the system does not operate as it should. Dealership has checked the system and said the system is working as it should, yet the system is inoperable. This is a serious safety issue as anyone driving the vehicle will be unaware if there is a low tire and can lead to a blowout.
Oct 15, 2023
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
March 10,2023 2019 Ram 2500 Cummins 6.7L Diesel I picked up my truck from the dealership this morning, after they did the outstanding CP4 fuel pump recall. I drove the vehicle home (approx 20) miles. Parked the car in the driveway for about 3 hours. Then took a short trip to the store. After the store, when leaving the parking lot I noticed an electrical/plastic smell. Within in seconds smoke started to come through the air vents. I pulled the truck over, turned off the truck, open the hood when fire exspelled from the engine compartment. Immediately call the fire department. They arrived in minutes to put out the fire, but at that point the whole front end of the truck was on fire and smoking (dense white/gray smoke). Then there was a loud burst of flame that came from the engine compartment. The fire worked its way into the cab compartment, burned it completely. The truck is totaled.
Mar 11, 2023
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
1 complaint
Smoke emanated from the engine bay shortly after starting the vehicle first thing in the morning. The temperature outside was less 40*. Shortly after seeing smoke, the engine bay was engulfed in flames, centered on the hood, near the windshield. Newer vehicles have fire risk recalls regarding the intake-grid heater shorting out, but not the 2019 model. The grid heater would have been on due to the temperature. Please see the reports from the Police and Fire Department attached. The truck was totaled.
Jan 19, 2023
SERVICE BRAKES, HYDRAULIC,FUEL SYSTEM, DIESEL,STRUCTURE
1 complaint
The contact owns a 2019 Ram 2500. The contact received notification of NHTSA Campaign Numbers: 22V140000 (Service Brakes, Hydraulic, Electronic Stability Control) and 21V880000 (Fuel System, Diesel) however, the parts to do the recall repairs were not yet available. The local dealer was contacted and informed the contact that they could not order the parts for recall repairs. The contact contacted a second dealer, McConnell Chrysler Dodge Jeep Ram (1405 Healdsburg Ave, Healdsburg, CA 95448), and a third dealer Autoworld Jeep (1370 Auto Center Dr, Petaluma, CA 94952) however, the dealers failed to return the phone calls. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Additionally, the contact stated that the tailgate failed to open as needed intermittently. The contact stated he had to press the release button on the tailgate while pushing the tailgate for the tailgate to respond. The contact related the failure to NHTSA Campaign Number: 22V904000 (Structure). The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and referred the contact to the dealer for assistance. The contact had not experienced a failure. The failure mileage was approximately 20,000. Parts distribution disconnect.
Jan 04, 2023
FUEL SYSTEM, DIESEL,POWER TRAIN
1 complaint
The contact owns a 2019 Ram 1500. The contact received notification of NHTSA Campaign Number: 21V881000 (Fuel System, Diesel). The dealer was notified about the recall and informed her that parts were not yet available. The contact also received a recall notice for NHTSA Campaign Number: 20V043000(Power Train); however, she was informed that by the dealer that the recall could not be serviced until the parts for the initial recall were available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect.
Nov 08, 2022
UNKNOWN OR OTHER,ENGINE
1 complaint
UNKNOWN. Truck will not start. Clicks, all warning lights come on, clicks, and nothing. Recall not performed as dealership states if they do the recall it will cause a complete engine failure.
Oct 30, 2022
POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
As I was pulling out of the parking to to merge with traffic, the truck lost all lost all response to the accelerator pedal midway into merging with on coming traffic. I was able to get the truck into the turn lane to avid being hit by traffic. as the truck costed to a stop the dash indicated that the to see dealer for exhaust system service.
Jul 12, 2022
UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
I was driving home from the market and the truck slowed down to 16 mph. I could not go any faster. I pulled over to the middle of the street and turned the truck off for a minute. I then restarted it and attempted to drive it somewhere safe. The truck finally came to a stop right before an intersection. I had to get out because cars were coming fast. I was afraid someone was going to hit me. I called AAA right away. They told me the tow truck was on the way and that they would send the police. The police never showed up. The tow truck got there in about 15 minutes. The only information i have is the fuel system has a error code of P0087 and reads Fuelrail system pressure-too low. Check engine light is on, It did say something about the fuel system and the truck will not start. No one has looked at the truck yet. I will be calling the dealer this coming week to see about getting it checked out and having recall issues taken care of.
Jun 11, 2022
POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
1 complaint
When driving down the road, intermittently my truck will lose throttle input. I get a check engine light and the electronic throttle control light. this is extremely dangerous when pulling out into traffic or even pulling out onto a higher speed road because the truck will not let me accelerate. It will just sputter and I have to fight it to about 35mph when I can activate cruise control then am forced to drive only using cruise control no matter what the road or traffic is like which is also not very safe. So far, I am at 3 service appointments over the span of about a month and a half, over $500 invested and the dealer cannot find the culprit or issue causing this. I know that fault code P2121 is set off but it does not lead to much.
May 17, 2022
STEERING,AIR BAGS,SERVICE BRAKES
1 complaint
The contact owns a 2019 Ram 2500. The contact stated that while her son was driving approximately 24 MPH, the check engine warning light illuminated and suddenly the steering wheel became inoperable causing the driver to lose control of the vehicle and crash into a parked vehicle. During the failure, the brakes were also inoperable. The air bags failed to deploy. There were no injuries reported. A police report was filed and the vehicle was towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The approximate failure mileage was 9,000.
May 05, 2022
SERVICE BRAKES, HYDRAULIC,FUEL SYSTEM, DIESEL,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
The contact owns a 2019 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) and 22V140000 (Service Brakes, Hydraulic, Electronic Stability Control) however, the parts to do the recall repairs were not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. VIN tool confirms parts not available for 21V880000 (Fuel System, Diesel) and Parts distribution disconnect for 22V140000 (Service Brakes, Hydraulic, Electronic Stability Control).
Apr 26, 2022
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
1 complaint
Service antilock came up and break pedal sensitivity change from soft to hard and caused me to missed my stopping force and hit a vehicle
Apr 20, 2022
FUEL SYSTEM, GASOLINE,VISIBILITY
1 complaint
The contact owns a 2019 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) and 22V035000 (Visibility) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issues and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mar 08, 2022
STEERING,SUSPENSION,SERVICE BRAKES
1 complaint
POWER STEERING CONTINUES TO GO OUT, VIBRATION AND "STICKING" AS I PRESS THE BRAKE, AND CLUNKING IN THE SUSPENSION. DEALERSHIP CANNOT FIGURE IT OUT!!!!! VIBRATION OCCURS CONSTANTLY, MORE SO ON START UP. CLUNKING OCCURS WHEN GOING AROUND A TURN AT ANY MPH. I HAVE VIDEOS TO SHOW BOTH ISSUES!
Oct 13, 2020
SUSPENSION
1 complaint
I HAVE THE FACTORY REAR AIR SUSPENSION, AND FOR THE MOST PART, IT WORKS VERY WELL. THERE ARE A COUPE OF SERIOUS SAFETY ISSUES THAT I BELIEVE COULD EASILY BE RESOLVED WITH A LITTLE PROGRAMMING. WITH THE FACTORY AIR SUSPENSION, IT AUTO-LEVELS. THIS MEANS YOU CAN NO LONGER USE HOW MUCH THE TRUCK SUSPENSION SQUATS TO GAUGE THE LOAD THAT THE TRUCK IS CARRYING. IT IS IMPORTANT TO BE ABLE TO GAUGE THE AMOUNT OF WEIGHT THE TRUCK IS CARRYING, ESPECIALLY WHEN LOADING A TRAILER (SUCH AS A PIECE OF EQUIPMENT ON THE TRAILER), SO THAT THE COMBINATION CAN BE SAFELY DRIVEN AND HANDLE WELL. THE ONLY INDICATION OF THE WEIGHT IS WHEN THE TRUCK REPORTS "AIR SUSPENSION DISABLE DUE TO PAYLOAD". THIS ISSUE COULD BE EASILY SOLVED WITH A LITTLE PROGRAMMING TO SHOW THE DRIVER THE PRESSURE IN THE REAR AIR BAGS ON THE UCONNECT/STEERING WHEEL DISPLAY. THE OTHER ISSUES COMES FROM WHEN THE "AIR SUSPENSION DISABLE DUE TO PAYLOAD" MESSAGE HAS BEEN ACTIVATED. ONCE ACTIVATED, THE ONLY WAY TO RESTORE THE AIR SUSPENSION FUNCTION IS TO DRIVE AT OR ABOVE 14MPH. THIS SHOULD BE ABLE TO BE RESET BY THE DRIVER, AND WITH THE VEHICLE STATIONARY. IF YOU TRY TO UNHOOK A TRAILER THAT HAS SET THIS MESSAGE, EVEN AFTER THE LOAD HAS BEEN REMOVED, YOU HAVE TO JACK THE TRAILER EXCESSIVELY HIGH AS THE AIR SUSPENSION DOES NOT AUTO-LEVEL AND WILL KEEP RAISING UNTIL THE AIR BAG TRAVEL MAXES OUT. ONCE DRIVING THE VEHICLE TO RESET THE SUSPENSION AND TRYING TO RE-HOOK THE TRAILER, YOU RUN OUT OF JACK BEFORE THE TRAILER SITS ON THE TRUCK BALL AT IT'S NORMAL AUTO-LEVEL RIDE HEIGHT. THIS CAUSES A NUMBER OF SAFETY ISSUES WHEN TRYING TO RE-HITCH. PLEASE LOOK INTO THESE SAFETY ISSUES WITH THE AUTO-LEVEL SUSPENSION OF THE RAM, AS I BELIEVE BOTH ARE EASILY SOLVABLE WITH NOTHING MORE THAN A SOFTWARE UPDATE. I HAVE HAD THIS HAPPEN SEVERAL TIMES, AND IT'S TROUBLING THAT IT CANNOT BE RESET WITH THE TRUCK STATIONARY.
Jul 10, 2020
VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
1 complaint
BOTH CRUISE CONTROL AND ADAPTIVE CRUISE CONTROL FAIL TO MAINTAIN A CONSTANT SPEED OVER FLAT/LEVEL ROADWAYS. WHEN CRUISE CONTROL OR ADAPTIVE CRUISE CONTROL ARE ENGAGED THE VEHICLE CONSTANTLY DECELERATES AND ACCELERATES TO MAINTAIN SPEED. VEHICLE HVAC SYSTEM IS INADEQUATE, BLOWS COOL, NOT COLD, BLOWS COOLER FROM PASSENGER SIDE VENT IMPACTING OPERATOR COMFORT AND INCREASING FATIGUE. ADDITIONALLY, IT BLOWS COOL AIR THROUGH THE DEFROST PANEL WHEN IT IS NOT NEEDED CAUSING THE WINDSHIELD TO FOG UP. *TR
Jun 22, 2020
EXTERIOR LIGHTING
1 complaint
THIS VEHICLE IS EQUIPPED WITH LED HEADLIGHTS AND FOG LIGHTS. UNDER WINTER DRIVING CONDITIONS (SNOW OR FREEZING RAIN) ICE WILL ACCUMULATE ON THE LENSES OF THESE LIGHTS AND VISIBILITY IS GREATLY REDUCED TO VERY UNSAFE LEVELS. THIS IS SOMETHING I HAVE NEVER EXPERIENCED BEFORE ON ANY VEHICLE I OPERATED IN SIMILAR CONDITIONS, USUALLY THE HEADLIGHTS PRODUCE ENOUGH HEAT TO KEEP THE LENSES MELTED AND VISIBILITY IS NOT EFFECTED. I NOTIFIED RAM MUTABLE ABOUT THIS BUT THEY HAVE REFUSED TO OFFERED ANY SORT OF FIX. I FEEL THIS IS A DESIGN FLAW AND THE MANUFACTURER DID NOT TAKE INTO ACCOUNT THESE CONDITIONS WHICH ARE NOT UNCOMMON IN THE CLIMATES THESE VEHICLES ARE SOLD. I FEEL THIS NEEDS TO BE ADDRESSED BY THE MANUFACTURER AND A FIX NEEDS BE MADE AVAILABLE TO ALL VEHICLES WITH THESE SAME LIGHTS. I AM NO EXPERT BUT KNOW THIS COULD BE EASILY ADDRESSED BY ADDING A HEATING ELEMENT TO THE LENSES. THIS VEHICLE, AS WELL AS ALL OTHERS WITH THESE SAME HEADLIGHTS ARE EXTREMELY UNSAFE TO DRIVE IN THE WINTER WITH THIS FLAW. *TR
May 06, 2020
ELECTRICAL SYSTEM,SEATS,UNKNOWN OR OTHER
1 complaint
WHILE IN MOTION ON HIGHWAYS AND CITY STREETS, THE UCONNECT 4C NAV SYSTEM WILL FREEZE, REBOOT OR MALFUNCTION PREVENTING CONTROL OF THE STEREO VOLUME (CANNOT TURN DOWN OR OFF), PREVENT MANAGEMENT OF TOWING SETTINGS, DISABLES CONTROLS FOR SEAT AND STEERING WHEEL HEATING (CANNOT TURN OFF OR CHANGE PREFERENCES), OBSTRUCTS BLUETOOTH CALL MANAGEMENT, DISRUPTS VEHICLE NAVIGATION SYSTEMS AND BLOCKS CLIMATE CONTROL MANAGEMENT. IT ALSO VISUALLY DISTRACTS THE DRIVER BY REPEATED FLASHING A LARGE SCREEN ON AND OFF WITH NO ABILITY TO TURN OFF OR DISABLE IT AND CREATES AN INHOSPITABLE ENVIRONMENT FOR SAFE DRIVING. HERE IS A VIDEO THAT SHOWS THIS BEHAVIOR: HTTPS://WWW.DROPBOX.COM/S/MQLIWEXMQQMCSVF/IMG_4208.MOV?DL=0
Mar 02, 2020
STEERING,ELECTRICAL SYSTEM
1 complaint
TL* THE CONTACT OWNS A 2019 RAM 2500. THE CONTACT STATED THAT WHILE ATTEMPTING TO REVERSE INTO THE GARAGE, THE GEAR SHIFTER WAS PLACED IN REVERSE, THE STEERING WAS TURNED TO THE EXTREME RIGHT, AND THE ENGINE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE WAS MORE PREVALENT WHEN THE STEERING WHEEL WAS TURNED CLOCKWISE TO THE EXTREME RIGHT AND THE VEHICLE WAS IN REVERSE. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. NEW HOLLAND CHRYSLER DODGE JEEP RAM LOCATED AT 508 W MAIN ST, NEW HOLLAND, PA 17557, (717)354-4901, WAS CONTACTED AND INFORMED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,730.
Feb 05, 2020
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,SERVICE BRAKES,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2019 RAM 2500. WHILE DRIVING 65 MPH, THE RPMS INCREASED AND THE ENGINE REVVED. THE CONTACT RELEASED THE ACCELERATOR PEDAL AND MANUALLY SHIFTED THE GEARS IN ORDER TO RETURN TO THE CORRECT READING. IN ADDITION, THE COMPUTER SYSTEM THAT CONTROLLED THE RADIO AND CAMERA WOULD GLITCH AND HESITATED TO CHANGE VIEWS. ALSO, WHILE DRIVING APPROXIMATELY 40 MPH IN AN INTERSECTION, THE VEHICLE SUDDENLY ACCELERATED, DESPITE DEPRESSING THE BRAKE PEDAL. THE CONTACT STATED THAT THE IGNITION AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD AND SHIFTED INTO PARK; HOWEVER, THE VEHICLE CONTINUED TO REV AS IF THE ACCELERATOR PEDAL WERE DEPRESSED. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, ALL THE WARNING INDICATORS ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO CROWN MOTORS (LOCATED AT 555 CYPRESS AVE, REDDING, CA 96001, 888-755-5922) WHERE IT WAS DIAGNOSED THAT THE EGR VALVE CLOSED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. WHILE DRIVING 45 MPH UPHILL, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD WHERE IT CAME TO A ROLLING STOP. THE CONTACT STATED THAT THE ACCELERATOR AND BRAKE PEDALS FAILED. THE CONTACT HAD THE VEHICLE TOWED TO THE SAME DEALER TO BE DIAGNOSED, BUT NO CODES WERE FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND PROVIDED CASE NUMBER: 64570388. THE APPROXIMATE FAILURE MILEAGE WAS 300.
Sep 18, 2019
POWER TRAIN,SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2019 RAM 2500 VEHICLE ROLLED AWAY CRASHED INTO A 2ND VEHICLE FAULTY TRANSMISSION AND BRAKE SYSTEM THE CONTACT STATED THAT AFTER STOPPING ON A VERY SLIGHT INCLINE AND SWITCHING THE TRANSMISSION TO THE PARK POSITION WITH THE ENGINE STILL RUNNING THE OCCUPANTS EXITED THE VEHICLE AND THE VEHICLE SUDDENLY ROLLED FORWARD CRASHING INTO A SECOND VEHICLE. DURING THE INCIDENT THE OWNER RE-ENTER THE VEHICLE AND PRESSED THE BRAKE PEDAL BUT THE VEHICLE DID NOT STOP. NO INJURIES WERE REPORTED. NO POLICE REPORT WAS TAKEN. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT YET NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,900.
Aug 30, 2019
SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM
1 complaint
MY 2019 RAM 2500 LIMITED HAS THE FORWARD COLLISION WARNING SYSTEM, HOWEVER, THE SYSTEM DOES NOT FUNCTION AS SOLD OR INTENDED. I HAVE TAKEN THE VEHICLE TO MULTIPLE DEALERSHIPS IN AN ATTEMPT TO RESOLVED THE ISSUE, HOWEVER NEITHER THE DEALERSHIPS NOR FCA HAS ANY IDEA HOW TO RESOLVE. FCA CUSTOMER SERVICE BELIEVES IT MAY BE SOFTWARE RELATED, BUT CURRENTLY HAS NO IDEA WHEN/IF A SOLUTION WILL ARISE. CURRENTLY THE VEHICLE SENSORS DO NOT SEEM TO FUNCTION AT ALL, AND THE VEHICLE ABSOLUTELY COULD NOT PREVENT A FORWARD COLLISION IF REQUIRED. ALL ADVERTISING AND OWNER'S MANUAL DOCUMENTATION STATE THE VEHICLE CAN AND SHOULD BE ABLE TO PREVENT A FORWARD COLLISION, AND I BELIEVE THIS MISREPRESENTATION COULD PROVE HAZARDOUS TO BOTH VEHICLE OWNERS AND OTHER DRIVERS ON THE ROAD IF THE SYSTEM DOES NOT FUNCTION AS ADVERTISED ON BOTH THE INTERNET WEBSITE FOR RAM TRUCKS, OR THE OWNER'S MANUAL PROVIDED WITH THESE VEHICLES.
Aug 20, 2019
Where to Find VIN for Problems Check
To check for problems and complaints on your 2019 RAM 2500, you'll need the VIN number. Find your VIN in one of these 4 common locations.
Understanding VIN Structure for Problem Reports
Each character in your 2019 RAM 2500 17-digit VIN helps identify specific complaints and problems affecting your vehicle model.
How to Check 2019 RAM 2500 Problems in 3 Steps
1
Locate Your VIN
Find the 17-character VIN on your 2019 RAM 2500 dashboard (visible through windshield), door jamb, engine bay, or vehicle documents.
2
Review by Component
Browse owner-reported complaints organized by vehicle component (engine, transmission, brakes, electrical) to identify common issues and problem patterns for this model year.
3
Check Safety Issues
Review crash and fire incidents for each component to assess safety concerns. Contact your RAM dealer or report problems to NHTSA at SaferCar.gov.
Frequently Asked Questions
How many problems does the 2019 RAM 2500 have?
The 2019 RAM 2500 currently has 175 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2019 RAM 2500?
The most common problems reported for the 2019 RAM 2500 are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2019 RAM 2500 problem data come from?
All problem and complaint data for the 2019 RAM 2500 comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
How do I report problems with my 2019 RAM 2500?
You can report safety problems with your 2019 RAM 2500 directly to NHTSA at SaferCar.gov or call 1-888-327-4236. Your complaint helps identify patterns and may lead to recalls or investigations.
Where can I find my VIN to check problems?
Your 2019 RAM 2500 VIN is located in 4 places: (1) Dashboard near windshield on driver's side, (2) Driver's door jamb sticker, (3) Engine bay, (4) Vehicle registration and insurance documents.
Is the 2019 RAM 2500 reliable?
Reliability can be assessed by reviewing the number and severity of owner complaints for the 2019 RAM 2500. Check complaints by component, crash reports, and fire incidents above to evaluate potential issues and problem patterns.
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