2020 RAM 2500 Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
VIN Decoder
153
Complaints Reported
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Complaints by Component
FUEL SYSTEM, DIESEL
25 complaints
The contact's husband owns a 2020 Ram 2500. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the diesel particulate filter had failed due to the high-pressure fuel pump (HPFP) failure, which caused metal shavings to enter the fuel system. The dealer determined that the HPFP and the entire fuel system needed to be replaced. The dealer informed the contact that the manufacturer had offered to partially cover the repair cost through goodwill assistance. The vehicle was not repaired. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 21V880000 (Fuel System, Diesel); however, the recall repair failed to fix the failure. The manufacturer was notified of the failure and a case was filed; however, the manufacturer had failed to respond to the contact's follow-up emails and calls. The failure mileage was approximately 126,513.
Jan 29, 2025
The contact owns a 2020 Ram 2500. The contact stated that after refueling, the vehicle experienced reduced power and sputtering before the vehicle stalled. The vehicle was towed to the local dealer and was diagnosed with a faulty fuel injector. The fuel injector was replaced but the failure eventually recurred. The vehicle was taken back to the dealer who discovered metal shavings in the fuel pump and advised that the fuel pump needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 21V880000 (Fuel System, Diesel). The contact stated that the vehicle had experienced that failure listed in the recall. The failure mileage was 35,000.
Aug 29, 2023
The contact owns a 2020 Ram 2500. The contact stated while driving 55 MPH and towing a 2,500-pound trailer loaded with a 9,000-pound vehicle in hot weather, the MIL warning light illuminated and the message "Service DEF System - See Dealer" was displayed intermittently. Several unknown dealers were notified of the failure and the contact was informed that the VIN was not included in Manufacturer Campaign Number: ZD4. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure but offered no assistance since the VIN was not under recall. The failure mileage was approximately 93,000.
Aug 10, 2023
The contact owns a 2020 Ram 2500. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed, and the vehicle made an abnormal sound and then shuddered. The vehicle was taken to the dealer to perform NHTSA Campaign Number: 21V880000 (Fuel System, Diesel); however, the dealer declined to perform the recall repair. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
Apr 28, 2023
The contact owns a 2020 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Feb 09, 2023
+ 20 more complaints for this component
FUEL/PROPULSION SYSTEM
17 complaints
Manufacturer Recall NumberY78 NHTSA Recall Number21V-880 Recall StatusRecall Incomplete Summary A high pressure fuel pump failure may introduce internally failed component debris into the fuel system potentially causing fuel starvation. Safety Risk Fuel starvation may result in an unexpected loss of motive power, which can cause vehicle crash without prior warning. From this recall I have not been able to drive this truck for over a year. It sits in my driveway with a payment of nearly $1300 a month. I have reached out to the dealer since the day I received the recall notification in the mail and have been told couple weeks for over a year now. This is beyond acceptable for any person. It’s always one excuse after another with the dealers. Fuel pumps are in shortage, parts are on back order and then told we can only have one pump shipped to the dealer a month and the vehicles being sold on the lot take priority over already owned. I have been making these payments for a vehicle that has simply turned into a driveway ornament to say the least. Can you please investigate this issue as the truck is unsafe to drive and quite frankly I’m disgusted with purchasing an 80 thousand dollar truck for it to just sit.
Feb 17, 2023
This complaint is regarding NHTSA Recall #21V-880, or Manufacturers recall # Y78 safety recall regarding main fuel pump replacement on my 2020 Dodge Ram truck with a Cummins diesel engine. I brought this recall to the attention of my servicing dealer in Feb of 2022. They advised due to Covid manufacturing delays, it would be a long time before my truck would be repaired. I spoke with them yesterday, Nov 7-22, they advised I am still number 40 on the list and that they are only allowed to order one pump per week. This process is unacceptable. I have not been driving the truck due to the potential safety concern of a failed pump causing loss of power and potential accident in traffic. I have found out thru dealer sources that there are 371 of these pumps in parts depot in Portland Oregon, 2 hrs from my house. So it doesn't seem there is a shortage of these parts, as there are several parts depots across the nation with these stocked. This is a consumer safety issue that should be addressed in a timely manner. It seems that it is being treated as a convenience issue. Please advise, thank you.
Nov 08, 2022
recall: Y78NHTSA 21V-880 - Dealer Larry H Miller Dodge Chrysler Jeep Ram unable to perform work in a timely manner- stated that they are able to order only one (1) HPFP every 7 days and the wait tome is over 10 months! I believe the failure of this pump creates a likely situation of causing death and/or injury that would make this more critical than a 10 month wait. Is there any legal remedies to get FCA and Cummins to perform their repairs timely? I made an appointment and gave the recall # and made arrangements for transportation as repair will take more than one day. At no time was I informed of the backlog. This should have been communicated by NHTSA, FCA, and LH Miller. When I called FCA hotline 800-853-1403 and spoke to Loretta the response was anything but helpful -more the attitude of we don;t care and it will be fixed when it will be fixed
Nov 07, 2022
High pressure pump failed, while traveling, engine died and would not restart.
Dec 23, 2021
On 10/23/21, I was driving my 2020 Ram 2500, Diesel Cummins Pick Up/Crew Cab LIMITED, I purchased brand new in July, 2020, my vehicle has approximately 27,000 miles, this past weekend on the freeway during my return home, the truck slowed completely, no power to the engine. I received a message one the screen "Exhaust System Service Required See Dealer." Complete loss of power for no reason. Again, because the truck had no power. I called a towing service and had the truck towed to the Dodge / Ram dealership where the truck was purchased. Later on 10/28/21, I learned that the NHTSA had opened an investigation to the Ram 2500 regarding the fuel propulsion system and the dealership said no recalls were listed on my truck. The NHTSA officially noted their investigation of the 2018-2020 Ram trucks, including this model with the 6.7-liter Cummins diesel engine on their website. According the NHTSA website, on 10/29/21, there have been 18 reports of fuel / propulsion systems. Without the fuel pump, specifically the CP4 the fuel pump system, diesel engines do not function in longevity as the should. As of 10/29/21, Dodge /Ram, the dealership who sold and currently has my truck for diagnostic purposes and repairs, has yet to provide documentation as to exactly what happened to make the brand new truck stop running. They have provided minimal communication, nothing in writing. I am under the understanding that regardless, if the repair is made on my truck, this fuel pump system failure issue with Ram was first reported in 2019, Dodge/Ram has allowed for these trucks to be sold with knowing the potential issue existed. These trucks must be repaired or otherwise returned to the dealership/ manufacturer for full purchased price.
Oct 29, 2021
+ 12 more complaints for this component
UNKNOWN OR OTHER
12 complaints
Reverse camera too bright cannot see side mirrors while driving at night. Cannot dim or turn off camera to see mirrors. even worse when towing trailer and or when raining.
Dec 12, 2023
Trailer brake controller issues. When you manually engage the trailer brakes it doesn’t produce enough voltage to the trailer to hold.dealer replace brake controller and module still the same issue. I unplugged the factory brake controller and installed a aftermarket brake controller and it will stop when manually engaged. I feel as if it’s a program issue. Any other vehicle I try on my travel trailer the brakes work. After reading ram truck forums it seems others man be having the same issue. I feel as it is some kind of software or the way the module is programmed only because if I bypass the factory controller with a aftermarket it works on on travel trailer
Jul 15, 2023
I cannot find the complaint link on the website so I’m logging a complaint here. Fiat Chrysler Automobiles (Ram) is not repairing the 2021 recall fast enough. It is now 2023. This is a safety issue! Over 1 year and still no fix/part.
Feb 01, 2023
I have 3 open recalls and my local dealer states that they are not being provided with the parts to make the necessary repairs. If that is true then shame on Chrysler / Dodge for not providing Martin Swanty with the necessary parts to make these repairs. It’s been over a year for some of these recalls, this is beyond unprofessional.
Jan 07, 2023
The spare tire was/is mounted incorrectly under the truck. This has caused the sidewalls in the spare tire to rub causing massive damage to the sidewalls making the tire unusable. If the tire is used it will blow out and cause a major accident.
Jul 13, 2022
+ 7 more complaints for this component
ENGINE,FUEL/PROPULSION SYSTEM
11 complaints
Def pump failed twice with this vehicle and with that it does not allow the vehicle to run any faster than 5 mph after the countdown ends. Unknown how the exhaust being plugged and service was done to clean the exhaust ended up having the fuel pump and turbo charger needing replaced. Not sure if they went hand in hand and one causing the other. So far the vehicle only has almost 78,000 miles on it. Change oil and fuel filters at the vehicles scheduled computer system reports on the vehicle. I was having issues from service center having trouble resetting the exhaust system, which they said the system was not sealing properly. Took them a couple of days to get part from dealership to get it to seal and reprocessed the test which they said passed exhaust reset. That would explain the poor fuel rating of only getting 9 miles per gallon. If there was a complete fuel pump failure, not sure if that would compare to this being a safety issue. Not sure how engine would react, due to it completely failing or if the turbo would cause the vehicle to be unsafe. The vehicle is currently at dealership and only 1 out of the 3 are even available to fix this problem. Def pump is available, but unknown when the others will arrive. Service shop said it could be 3 weeks or 8 months for parts to come in. Due to being a back ordered item. Spent $70k for this vehicle, just to have it spend over 2 months in the shop. I do my own oil and fuel filter changes, due to it being faster and cheaper than any dealer or shop.
Jan 28, 2026
Subject: Fuel System Failure Resulting in Engine Damage – 2020 RAM 2500 Pickup VIN: [XXX] Complaint Summary: I am submitting this complaint to formally report a dangerous and costly fuel system defect in my 2020 Dodge Ram 2500 Pickup (VIN: [XXX] ) that has resulted in catastrophic engine damage. Although Chrysler has issued a recall for the high-pressure fuel pump (HPFP) in many 2020 Ram trucks equipped with the 6.7L Cummins engine, I was told that my vehicle was not included in the recall—even though it exhibits all the classic symptoms of HPFP failure. This is a safety hazard and a potential emissions violation. Details of the Incident: In June 2025, I brought my truck to Tracy Chrysler Dodge Jeep RAM after experiencing engine misfires, loss of power, and a knocking noise. The dealership diagnosed a P0303 cylinder misfire and noted a fuel smell in the engine oil, as documented in repair order #[XXX]. Despite extensive diagnostic work—including compression tests, leak-down, and injector swaps—the misfire remained unresolved, and a tapping noise persisted. The technician explicitly noted fuel contamination in the oil and suspected internal engine damage due to a fuel system issue. To further investigate, I submitted an oil sample to Blackstone Laboratories. The lab confirmed the engine oil was heavily diluted with diesel fuel—over 10% fuel contamination, which reduced the viscosity from 5W40 to the equivalent of 5W20. This is consistent with HPFP failure leaking fuel into the crankcase. The oil report also noted excessive steel wear and recommended immediate oil change and fuel system inspection. At no time was a check engine light present, nor was there a clear diagnostic code for HPFP failure. Chrysler continues to deny responsibility even though the evidence clearly points to a failed HPFP—a well-documented issue for this engine model and year. The cost of diagnosis and parts alone has exceeded $4,000, and the engine is likely destroy INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Aug 07, 2025
There is a known issue with the vehicle surging during normal driving situations. Doge has an article about this but will not address or fix the issue. Their article states that it’s possible that this will not create a code. I have 42000 miles on this engine.
Dec 07, 2023
06/??/22 I CONTACTED DEALER ABOUT HIGH PRESSURE FUEL PUMP ISSUE.SERVICE DEPT. STATED THEY WOULD HAVE TO ORDER NEW PUMP , WOULD BE IN AUGUST,, & TAKE 2 DAYS TO COMPLETE..WAITED UNTIL SEPTEMBER 2022 TO CONTACT AGAIN ABOUT RECALL, BASICALLY HUNG UP ON. CONTACTED AGAIN A FEW WEEKS AGO . LEFT COMPLETE MESSAGE STATED ALL THAT TRANSPIRED SO FAR W/ VIN # & CALL BACK # NO RESPONSE A FAILURE OF THIS PART CAN CAUSE A CATASTROPHIC ENGINE FAILURE...
Nov 15, 2022
I have tried to get a new fuel pump from the dealer. No such luck yet. Now my truck is not drivable. It has multiple misfires and sounds just downright horrible. This truck has been serviced religiously. I have done everything the truck needs done at the times it needed done. Now the truck again is not drivable. The engine sounds like it is about to blow. I need someone to tell me what I need to do now. I do not have thousands of dollars to put into this truck, all because the fuel pump has not been available.
Apr 12, 2022
+ 6 more complaints for this component
POWER TRAIN
9 complaints
While driving around 40mph the vehicle shifted from D to P by itself and the 4 way flashers turned on. I immediately turned the knob back to D and it corrected itself and went back to normal operation.
Jan 15, 2024
The contact owns a 2022 Ram 2500. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Jul 20, 2023
The contact owned a 2020 Ram 2500. The contact stated while her employee was driving up a low-grade inclined road, and towing a light trailer at approximately 35 MPH, he had noticed white smoke issuing from under the hood. The contact stated the driver had not noticed any warning lights. The contact stated that her employee stopped the vehicle and as soon as he had exited the vehicle had burst into flames, which started under the hood and then ignited the passenger cab in a matter of seconds. The vehicle and trailer were totally engulfed in flames prior to the fire department arriving. The contact stated that the fire department was called and extinguished the fire with water as well as the road surface and grassy areas on the shoulder which were also on fire. The contact stated that the fire marshal had written a report. The vehicle was towed to an impound lot and declared a total loss by the contact's insurance provider. The contact had related the failure to NHTSA Campaign Number: 22V835000 (Power Train) for which she had received a notification and was unable to schedule a recall appointment due to lack of staffing at the dealer. The manufacturer had been informed of the failure. The failure mileage was approximately 5,000.
Jul 10, 2023
At around 16000 miles the transmission began to slip and catch aggressively. RMPs would raise up to around 3000 before it slams into the next gear. Dealership stated they ran a computerized test and found no issues.
Jun 08, 2023
Randomly (maybe twice a month) when I am stopped at a light (vehicle in drive with brake on) my truck will suddenly surge forward. The dash will say "Shift to park to start", but the truck is already started and running with brake only on. It would be possible to hit someone or something if the brake isn't fully down. I have notified the dealership and they state "NO PROBLEM FOUND AT THIS TIME" when I had it in for service. They are saying I would need to leave my vehicle with them so they can try and replicate it. Being this does not always happen, my vehicle could be with them for a long period of time and not sure how they would replicate it without driving it all day for days/weeks on end. I have had this issue for over a year. I just took my vehicle in for a 30,000 mile service which included a throttle body service. This particular service has not remedied the issue (if it were something to do with that).
Apr 19, 2023
+ 4 more complaints for this component
STEERING
7 complaints
The contact owns a 2020 Ram 2500. The contact stated that on two separate occasions, while driving at highway speeds, the power steering assist failed to operate as designed. There was no warning light illuminated. The vehicle was initially taken to a dealer where the power steering assist was repaired under warranty. Despite the repair, the contact stated that the failure occurred a second time without warning. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 35,000.
Dec 19, 2023
On 5/22/23 I started my vehicle and started to back out of the parking spot, I then received a power steering malfunction service required warning on the dash and lost power steering functionality. The increased steering effort almost resulted in a collision with another vehicle. I took the vehicle in for service and it was diagnosed with a faulty electric assist system on the vehicle and this is being replaced. The vehicle had about 45,000 miles on it at the time of the incident. The first warning light came on when the power steering failed to operate. If this had failed while on the road the results could have been much worse. This is a dangerous defect from early failure of a safety component.
May 24, 2023
WHILE COMING TO A STOP I LOST COMPLETE POWER STEERING AND WAS BARELY ABLE TO TURN THE WHEEL TO MOVE TO THE SIDE OF THE ROAD. NO MESSAGES, LIGHTS OR CODES CAME UP ON THE DASH. TRUCK ONLY HAS 4,900 MILES ON IT AND WAS FULL ON POWER STEERING FLUID. AFTER CHECKING EVERYTHING I ATTEMPTED TO DRIVE FROM THE SIDE OF THE ROAD. WHEN THE RPM'S ROSE THE POWER STEERING WORKED NORMAL. WHEN I APPROACHED THE NEXT STOP AND LET MY FOOT OFF THE GAS AND THE RPM'S LOWERED, I LOST POWER STEERING AGAIN AT APPROXIMATELY 30 MPH, LEAVING ME UNABLE TO STEER.
Feb 23, 2021
'POWER STEERING UNAVAILABLE SERVICE REQUIRED' MESSAGE APPEARED ON INSTRUMENT CLUSTER AT 4,596 MILES. POWER STEERING FAILURE OCCURRED WHILE DRIVING IN LIGHT CITY TRAFFIC AND STOPPED AT AN INTERSECTION. THE VEHICLE IS DIFFICULT TO CONTROL WITHOUT POWER STEERING ASSIST. POWERING CAR OFF AND ON DID NOT CLEAR THE ERROR. NOR DID DISCONNECTING/RECONNECTING BATTERY TERMINALS. VEHICLE SAT OVERNIGHT IN GARAGE AND POWER STEERING FUNCTION SEEMED TO RETURN THE FOLLOWING DAY, ONLY TO FAIL AGAIN AFTER 15-20 MINS OF LIGHT STREET DRIVING.
Jan 16, 2021
POWER STEERING SUDDENLY FAILED WHILE DRIVING.
Oct 13, 2020
+ 2 more complaints for this component
ELECTRICAL SYSTEM
6 complaints
As I was operating my vehicle on I95 northbound smoke began to pour out of my vents. I was able to pull over and was able to determine there was a fire behind the radio in my truck. I immediately grabbed the personal affects that I could grab and called 911. However within 5 minutes the cab of the truck.was engulfed im flames.
Sep 13, 2025
Issue is that the on the Diesel intake heater core has a bolt that comes loose from inside the manifold and can fall down into the cylinder and can cause catastrophic failure.
Feb 13, 2025
The contact owns a 2020 Ram 2500. The contact stated that while parked, the vehicle failed to start. The contact was able to start the vehicle by banging on the starter underneath the vehicle. The vehicle was taken to the dealer, who informed the contact that the starter needed to be replaced. Additionally, the dealer confirmed the failure as a common issue. The manufacturer was not made aware of the failure. The failure mileage was 40,500.
May 04, 2023
On the date of 11/11/2022 the vehicle experienced an electrical fire in the engine compartment. This happened after the vehicle completed a heater grid cycle before starting remotely. All signs of the fire from photographs clearly show the fire starting from the ground bolt location of the heater grid. This seems to be a common issue when researching forums among other owners of the same vehicle with the same engine options. There were no warning lights or other indications of a problem with the vehicle before this happened. Thankfully I keep a fire extinguisher in my vehicle and was able to save the vehicle. It is currently at a dealership awaiting parts and further confirmation of the fire source.
Jan 29, 2023
Multiple electrical issues since new. These include passenger seatbelt light and sound flickering, battery failed after leaving me stranded. Most recent was the heated steering wheel quit working. When I took it to the dealer to repair they said I had a bad clock spring but it is back ordered. Without any repair my heated steering wheel now works but my horn doesn’t function and cruise control doesn’t work properly. There is clearly a vague underlying electrical issue causing failures.
Apr 09, 2022
+ 1 more complaint for this component
SERVICE BRAKES
5 complaints
I pushed my breaks and the hydro booster started spraying fluid inside the cab I lost my breaks I was backing up down my sister's drive way hit a telephone pole with the back of the truck it made a little dent
Aug 29, 2025
The parking brake will not operate. Upon inspection the teeth on the gear are broken causing it to lock at top position. Dealership would not warranty safety part at 30,059 miles on vehicle so now I am left with no parking brake to protect vehicle from rolling on hill. Keep in mind vehicle is always used for towing 12,000 pounds or more.
Jul 07, 2025
Ram and it's parent company know there is an issue with the brake systems on their 3/4 ton pickup trucks. The 2500's. There is excessive travel in the brake petal and not enough pressure builds up in the system to activate the brakes correctly and adequately. It's all over the ram 2500 online forums. Many people are experiencing this issue with new trucks. Ram and its parent company Stellantis are unwilling to do anything about it.
Jul 05, 2025
Too much travel in brake pedal. Feels spongy. Weak brakes, hard to stop vehicle. Have to put pedal to the floor. Was told this was OK and normal at the dealership. Has been like this since I bought the vehicle new.
Jul 03, 2025
The contact owns a 2020 Ram 2500. The contact stated that on multiple occasions while the brake pedal was depressed, the vehicle failed to engage the connecting trailer as designed. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the rear passenger’s side wheel speed sensor failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the issue was currently being developed and the contact was provided a case number. The failure mileage was approximately 24,000.
Feb 10, 2023
STRUCTURE
5 complaints
I was driving doing 55mph on the highway and the hood came lose and flopped back covering my windshield. Luckily there was nobody too close to me I and was able to avoid a collision.
May 03, 2024
The tailgate on this truck has opened 11 times now while driving down the road. I take it to the dealer and they do nothing about it and say none of their diagnostics show anything. I have researched this problem and for the past consecutive years prior to this year's model, the same issue has been recalled. This last time it happened, it came down while pulling a trailer which bent the tailgate and items fell out of the back of the truck. I took it back to the dealer who stated the same thing and said they would order some parts to replace as they said they have had issues with the (I believe they said right side) bolts or mechanism with precious years but have never contacted me back. Now it continues to open and I have a bent tailgate because of it. Yet no one will do anything about it without me having to pay when it should be warrantied or possibly recalled as obviously the issue in 2020 models is still not corrected. 6/13/2022 was the last time it happened, but it started in January of 2021 and has opened 11 times to date.
Jul 26, 2022
Engine compartment hood insulation liner design is deficient and is coming loose from edge closest to windshield. The design of the insulation liner has no trim pins on the back half of the liner and relies on shaped stiffening to keep it up on the hood. Vehicle is under warranty, but the Ram Service department indicated that there's currently no fix identified. They have had numerous complaints. They indicated that even one of there service technicians has the same issue. The reliance on the liner shape stiffening is insufficient and is sagging. This could become a hazard if it drops down on the engine.
Feb 11, 2022
2020 SILVERADO 2500. CONSUMER WRITES IN REGARDS TO SAFETY RECALL. *LD THE CONSUMER STATED THE RECALL REPAIR CALLED FOR THE USE OF DUCT TAPE. AFTER COMPLETION OF THE RECALL, DUCT TAPE WAS VISIBLY PROTRUDING FROM THE TRIM OF THE VEHICLE. *JS
Feb 04, 2021
PASSENGER SIDE RAMBOX PLASTIC COVERING IS WARPING. RAMBOX'S PLASTIC COVER IS SECURED TO THE SIDE OF THE RAMBOX STRUCTURE VIA DOUBLE SIDED TAPE. DUE TO TEMPERATURE CHANGES THE PLASTIC COVERING EXPANDS AND CONTRACTS IN COLD AND HOT ENVIRONMENTS, CAUSING THE PLASTIC PANEL TO WARP, AND CAUSING THE 3M TAPE THAT IS USED TO SECURE IT TO THE RAMBOX STRUCTURE TO FAIL.
May 03, 2020
ENGINE
4 complaints
I have a check engine light that came on. I took it to the dealer and they said it is a P0542 code for heating element relay. There is a technical service bulletin out for this known issue. I still have power train warranty left on my truck but they’re claiming it isn’t covered. I went as far as to add a bank ram air intake for over $1000 to help eliminate a complete engine failure. Any help would be appreciated
Jan 29, 2025
Throws code p2609 which is grid heater, this needs to be fixed at 38000 miles, I'm sure it'll cause a fire like the other model years that is being recalled for the same issue
Jan 07, 2025
Dealer unable to get recall parts since the inception of the recall. Dealer says they only receive a couple of DIPSTICKS a month. Long waiting list. I called Chrysler to no avail. Ridiculous wait for a dipstick!
Jun 09, 2024
Cracked Exhaust manifold, cracked bolts, broken. 17k miles
Aug 22, 2023
WHEELS
4 complaints
On the night of 30 Oct 2023, I was travelling through St George, Utah on my way back to Las Vegas. I was in the middle lane of traffic doing roughly 75 mph when my passenger side front tire lost all pressure and shredded apart which nearly caused me to slam into the side of a tractor/trailer. After looking over the tire/wheel to determine what caused the failure I noticed the side of the valve stem had blown out. This is the second valve stem where the side of the stem blew out. After researching online it appears this is a recurring problem although something I have never experienced in 30+ years of driving. I have not brought the wheel/valve stem to anyone to inspect the item since the failure is obvious (see pics). There were no warning lamps, messages or other symptoms.
Oct 31, 2023
The contact owns a 2020 Ram 1500. The contact stated his son became aware that the rear passenger’s side lug nut had fractured and separated from the wheel. The contact stated while rotating the tires, he noticed that the rear and front driver’s side lug nuts were also fractured. The contact replaced all the lug nuts. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed. The manufacturer had been informed of the failure. The failure mileage was approximately 40,000.
Aug 18, 2023
TPMS SYSTEM UNAVAILABLE. MULTIPLE SENSORS INSTALLED FROM RAM AND 3RD PARTY TIRE/WHEEL STORES. SYSTEM HAS BEEN MOSTLY UNAVAILABLE FOR 6 MONTHS. REPORTED TO VEHICLE MANUFACTURER AND THE ISSUE HAS BEEN UNRESOLVED. THE SYSTEM IS UNAVAILABLE AT VEHICLE START-UP AND WHILE IN MOTION ON ANY ROAD.
Dec 22, 2020
AT 63 MILES MY LEFT FRONT TIRE PRESSURE SENSOR STOPPED READING. IT STARTED TO WORK AFTER ABOUT 200 MILES. THEN AT ABOUT 400 MILES, THE RIGHT REAR SENSOR STOPPED WORKING AND IS STILL NOT WORKING. BRAND NEW TRUCK! I HAVE MADE 3 TRIPS TO MY SELLING DEALER AND THEY CAN NOT GET THE REPLACEMENT SENSORS. A FRIEND OF MINE HAS THE EXACT SAME TRUCK AND SIMILAR FAILURE AT TWO WEEKS OF OWNERSHIP. MY CONCERN IS THAT THERE IS A MUCH LARGER PROBLEM THAN FIAT IS ADMITTING TO. NO REPLACEMENT SENSORS AVAILABLE MEANS THAT MANY ARE NEEDING TO BE REPLACED AS THEY ARE FAILING. IN THE MEAN TIME, I AM DRIVING WITH AN INCOMPLETE TPS SYSTEM. I ASK THAT YOU LOOK INTO THIS MAJOR SAFETY CONCERN.*DT *TR
Oct 07, 2020
POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
3 complaints
See dealer exhaust system exhaust required was on the display. This happened with me , wife, 2 year old and 6 year old in the truck. It just felt and sounded as if the truck dropped gears and slowed down in the middle of high traffic with big rigs on a busy interstate. I put on hazard immediately to warn the trucks behind me. Do to immediate loss of power and limp acceleration. As I tried to assess the situation safely and quickly as possible , I nearly got rear ended by several big rigs as they tried one by one to avoid me at the last second. Me and my family are safe but I am in shock still as we managed to get out of the way regained my composure to get my family safely off to the next ramp when traffic slowed to avoid having my family in high traffic danger. This issue is a severe danger to the general public and anyone in the road with this type of malfunction. I as so many other families who were in the same situation,stranded and barely avoided serious and substantial injuries and death. If this was due to the cp4 system, I would have these rigs of the road asap. I also had the dealership ,before, I left Nevada,to go and get my new concession trailer in Georgia had the fuel filters changed. The oil and filters changed, an update for the truck and asked and arranged for the new cpu unit to be installed. I also asked the dealership mechanic if it was advisable to drive out to Georgia to get my food truck and he said yes. I’m not sure if this is the issue, but my research point to this direction. There are forum on this. With stories like mine and the outrageous safety hazards this has caused. It is a defect that needs immediate action. This defect does not trump my family’s life or any other innocent lives. This puts me and my family out of a truck to get to Georgia to pull my concession trailer back home. We are literally stuck and stranded in Missouri. This defect has put me and my family in a vulnerable position which could be a serious hazard to us thanx
Jun 10, 2022
Wanted to explain what happened to the truck. Left the house as normal, pulled out of the driveway. Normal acceleration around 45mph, truck started to spit and sputter making loud knocking noises in the engine. Lost complete power. Truck shut off by itself. Was able to crank back up and drive it back home with vigorously vibrating and sputtering. I was only about 200 yards from my driveway when this happened. Truck is not driveable.
Apr 25, 2022
THIS IS THE WORST TRUCK I'VE EVER PURCHASED, A SIMPLE FIX NEEDED TO THE PULLEY TENSIONER AND THE CLUTCH FAN IS NEEDED..BEEN TO DEALER TWICE GOING A 3RD TIME . THE FUEL PUMP CP4 IS A DANGER TO DRIVERS AND PEDESTRIANS AS THESE TRUCKS ARE MEANT FOR PULLING HEAVY LOADS AND MOSTLY ON INTERSTATES WHICH MAKES IT A DANGER. THE CP3 IS NEEDED BACK IN THE TRUCKS AS THERE IS A HORRIBLE FUEL PUMP CHATTER AT THIS POINT AND AN IMINANT FAILURE IS COMING SOON. ALSO THE TRUCK ROLLS IN PARK LIKE 5 FEET FOR NO REASON WHILE OFF IN PARK
Dec 20, 2020
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
2 complaints
Vehicle randomly shuts off during normal operation. Same as if the Start / Stop button were activated. Vehicle coasts until it self applies the emergency brake at about 3mph causing a sudden, jerky complete stop. Switches itself to Park. Dash indicates “sterp on brake to restart”. Vehicle restarts normally but may randomly shut down again. Safety risk is loss of steering, loss of power brake control, and total loss of power in traffic. Taking it to dealer today. Vehicle has not been inspected by anyone yet. No messages or warning lights display. This is a recent problem but recurring with increasing frequency.
May 05, 2025
I was driving my truck on 10/26 approximately 9 am when the engine made a loud knocking noise and then proceed to make a erratic clanking noise. The truck proceeded to completely shut off while driving, rendering me unable to control the vehicle as all systems shut down. There were no warning lights present or any other warning signs. It coasted to a stop on the side of the road. The safety of myself and anyone around me was at high risk as I had no ability to control the vehicle. The vehicle only has 12,000 miles on it so I had it towed to the closest dealership, Autostar of Hendersonville NC. It took a week to get a diagnosis because their solitary diesel tech was on vacation. They offered my no loaner vehicle and FCA has not made an adequate offer to cover the full cost of a loaner vehicle. The diagnosis on the vehicle was a high pressure fuel pump failure. I currently have not ETA on parts and no vehicle to drive. It is my understanding that NHTSA is already investigating this issue. Multiple attempts made to get help with a loaner vehicle, an ETA on parts/install have all been met with deflection from dealership and FCA customer care representatives. Any attempt made to inquire if the new fuel pump/system has been adequately updated to ensure this wont happen again has not been answered. Any attempt made to inquire if this issue has cause long lasting damage to the engine has not been answered. This is a serious problem and needs to be remedied. FCA needs to step up and take care of its customers.
Nov 03, 2021
SEAT BELTS
2 complaints
Safety belt does not automatically wind back up when released. You have to manually guide it back into place. Also the safety belt does not get tight while driving it lays loosely across my chest.
Feb 15, 2023
Seat Belt Retractor failure starting ~40k miles, both front seats. Beginning around 40,000 miles both driver and passenger front seat belt retractors failed. This means the belts do not retract back after being pulled out to buckle, leaving a flaccid and loose belt that does not properly protect the wearer in a crash. It has been a consistent (not intermittent) problem since. Dealer service at 65k miles revealed both seat belt retractors failed. No warning lights/error messages involved. A recall exists for the prior model year (2019) same model (ram 2500) for the same issue.
May 06, 2022
POWER TRAIN,ENGINE
2 complaints
The contact owns a 2020 Ram 2500. The contact stated the check engine warning light was illuminated. The vehicle was taken to a dealer where the ECU system was reset. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 17,500.
Jan 27, 2023
ON SEPTEMBER 19, 2020, PURCHASED A VEHICLE AND TRADED IN A 2013 CHEV. ON 09/27 WE WERE DRIVING HOME ENGINE LIGHT COMES ON, THE VEHICLE HAS LESS THAN 900 MILES.. ON 09/28 VEHICLE TAKEN TO THE NEAREST DEALERSHIP( NOT PURCHASED FROM) IN WHICH NO ONE WOULD PAY TO HAVE TOWED. IT TOOK A WEEK TO BE TOLD A NEW TRANSMISSION WAS NEEDED. WAS GIVEN A RUN AROUND ON THE TIMEFRAME FOR REPAIR. CHRYSLER AND DEALERSHIP DECIDED TO HAVE THE VEHICLE TOWED TO THE DEALERSHIP WHERE THE TRUCK WAS PURCHASED. PROMISED TO HAVE A TRANSMISSION ON 10/14. CHRYSLER CALLED SEVERAL DAYS LATER AND STATED A TRANSMISSION WOULD BE EXPEDITED AND SHOULD ARRIVE ON 10/19. NO TRANSMISSION SHOWED UP. CHRYSLER STATED A 2ND TRANSMISSION WAS SHIPPED AND ARRIVED AT THE DEALERSHIP ON 11/28. THE TRUCK WAS RETURNED TO US ON 10/30. ON 11/07 WE WERE STOPPED AT A DRIVE-THRU, TRIED TO PUT THE TRUCK INTO DRIVE. WOULD NOT SHIFT INTO DRIVE. FINALLY SHIFTED BUT MADE A GRINDING SOUND THROUGH ALL GEARS. RETURNED VEHICLE TO DEALERSHIP ON 11/10 DUE TO WINTER STORM AND WAS INFORMED ON 11/13 ANOTHER TRANSMISSION IS NEEDED. I HAVE BEEN TREATED VERY POORLY IN THIS SITUATION AND THIS HAS COST ME THOUSANDS OF DOLLARS DUE TO MY BUSINESS AND NOT HAVING A TRUCK. NO ONE SEEMS TO CARE OR WILL HELP JUST BEING TOLD THESE THINGS TAKE TIME. VERY UNACCEPTABLE. REPEATEDLY TOLD MY VEHICLE IS NOT PART OF A RECALL BUT ON THE SERVICE PAPERWORK FOR THE 1ST TRANSMISSION, IT LISTS THE CAUSE AS RECALL.
Nov 17, 2020
FUEL SYSTEM, DIESEL,POWER TRAIN
2 complaints
The contact owns a 2020 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) and 22V835000 (Power Train) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Jan 06, 2023
The contact owns a 2020 Ram 2500. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train) and 21V880000 (Fuel System, Diesel) however, the parts to do the recall repairs were not yet available. The local dealer was contacted but informed him that parts for both recalls were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Nov 21, 2022
VISIBILITY/WIPER
2 complaints
2020 Ram 2500 air blows through defrost vents in all modes, causing windshield to fog up making it impossible to see. This almost caused me to wreck while pulling my camper at night.
Dec 13, 2022
The tow mirror blind spot is inoperable when mirrors are in the retracted position. Makes it extremely hard to tell if another vehicle is next to you. The blind spot mirror is only effective when the mirrors are placed in the tow position.
Mar 05, 2022
EQUIPMENT
2 complaints
The contact owns a 2020 Ram 2500. The contact stated that the navigation system was inoperable. The contact called the local dealer and was informed that the Sirius XM radio was needed for the Navigation system to be operable. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure however, no additional assistance was provided. The failure mileage was approximately 33,500. The VIN was not available.
Apr 19, 2022
2020 DODGE RAM 2500. CONSUMER WRITES IN REGARDS TO DEFECTIVE GPS NAVIGATION SYSTEM. *LD THE CONSUMER STATED THE GPS WOULD DIRECT THE VEHICLE UNDER OVERPASSES EVEN THOUGH IT SHOULDN'T HAVE AS THE CAMPER IT WAS TOWING WAS TOO LARGE. THE MANUFACTURER WAS CONTACTED AND KNEW OF THE DEFECT, BUT DID NOT HAVE A SOLUTION. *JS
Oct 01, 2020
ELECTRICAL SYSTEM,SERVICE BRAKES
2 complaints
The trailer electrical plug located on the sidewall in the bed of the truck was not connected at the factory. I could have experienced a complete trailer braking system failing when towing my 5th wheel. Yes, vehicle was inspected by Harper Dodge in Alcoa TN, The trailer electrical plug was connected to the electrical system.
Dec 06, 2021
2nd visit to dodge dealership, While towing a trailer with the trailer electrical plug in use, the trailer breaks keep going out, I am driving down the road and the dash warning comes on saying the trailer breaks are disconnected. When trying to stop, at first I will not have trailer breaks, so I have to bare down on the truck brakes to stop the trailer, then the trailer brakes start working and jerks the truck back. Also, when not towing a trailer the dash warning comes on saying incompatible trailer?? No trailer is plugged in. At the dealership all day, they are telling me nothing is wrong. It is NOT the 5th wheel trailer, I spent $1,200 on new brakes, electrical and plug for trailer. It is the truck.
Dec 06, 2021
SERVICE BRAKES, HYDRAULIC,POWER TRAIN
1 complaint
The contact owns a 2020 Ram 2500. The contact stated while driving 75 MPH, traffic started to slow down, and the vehicle failed to stop as intended while depressing the brake pedal. The contact depressed the brake pedal again, and the vehicle abruptly stopped and veered to the left. The contact was able regain control of the vehicle and pulled over to the shoulder. Several unknown warning lights were illuminated. The contact stated that the ABS, 4x4, and brakes warning lights were illuminated, and other unknown warning lights were illuminated. Additionally, a metallic burning odor was coming from the vehicle. The vehicle was towed to the residence. When the tow truck driver lowered the vehicle, the contact noticed that the front driver’s side wheel seemed bent. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 41,000.
Dec 08, 2025
ELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
1 complaint
2500 Truck randomly activates emergency braking for no reason. Occurs a couple times a month. Every occurrence has zero obstructions in front. I took it to the Tate Ram dealer (frederick MD) and they refused to update their software unless I pay them +$285.00. The Ram dealer is even aware of the software issue. I told them this is a life safety issue and not my fault. I requested the fix immediately but refused. I also have an active full MOPAR warranty, and they still said it's not covered. This is insane
Oct 22, 2025
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
1 complaint
Traction control kicks on while driving on dry pavement and the truck bogs down like there isn’t any power. The truck slows down abruptly and will not speed back up without pulling to the side of the road and I have to shut it off and reset. The drive selector knob lights starts flashing and now they don’t come on at all. This has happened on 4 occasions
Mar 18, 2025
ENGINE AND ENGINE COOLING
1 complaint
The contact owns a 2020 Ram 2500. The contact stated that while driving approximately 65 MPH, there was a knocking noise coming from the engine compartment, with the check engine warning light illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that engine grid heater had overheated, causing damages to the engine. The engine was replaced, and the vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 300,000.
Sep 09, 2024
ELECTRICAL SYSTEM,ENGINE
1 complaint
The contact owns a 2020 Ram 2500. The contact stated that after starting the engine, moments later the contact came back to discover fire coming from under the hood of the vehicle. The contact and co-workers used fire extinguishers to extinguish the flames. The vehicle was later towed away. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure but no assistance was offered. The failure mileage was 67,000.
Aug 28, 2024
VISIBILITY,STRUCTURE,ENGINE
1 complaint
The contact owns a 2022 Ram 2500. The contact stated that the vehicle was not properly aligned, and the tires were worn. The dashboard leather had detached. While driving at an undisclosed speed, the windshield wipers became inoperable. Additionally, after it had rained, the contact noticed there was water moving around in the engine bay. There were no warning lights illuminated. The contact completed an alignment. The vehicle was taken to the local, who broke an unknown part on the dashboard. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,000.
Aug 08, 2024
SERVICE BRAKES, HYDRAULIC,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
The contact owns a 2020 Ram 2500. The contact stated while driving at approximately 45 MPH, the contact swerved to the left to avoid crashing into a deer. The contact stated that when he attempted to return the vehicle to the right lane the vehicle's front end continued to turn to the left as the rear end of the vehicle spun out to the right. The contact stated that the vehicle hit the shoulder of the road on the right side, rolled once, and stopped. The vehicle had rolled onto the passenger side of the vehicle. The contact stated that no air bags inflated. The contact stated that the right side of the vehicle was dented and heavily scratched, and the right front and rear passenger doors were crushed, and the glass of the rear cab window was broken. The contact had not noticed any warning lights. The contact stated that he had bruises on the left side of his forehead and an abrasion on his right ear. The contact was driven to a local ER by a friend and had a CT scan performed and was released. The contact stated that a state trooper had written a report and issued a citation. The contact had the vehicle towed to his residence. The vehicle had not been diagnosed and was not repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 22V140000 (Service Brakes, Hydraulic, Electronic Stability Control). The manufacturer was informed of the failure. The failure mileage was approximately 115,000.
Mar 27, 2024
SEAT BELTS,STRUCTURE
1 complaint
My 2500 RAM longbed crewcab is a "Tradesman", i am a contractor, so i put a lumber rack on my truck because i also am a TRADESMAN! Problem is this bed rail is 80% hollow and covered with cheap Chinese plastic. I have stress fractures on the outside sheetmetal body panels. And this is with an empty rack 99% of the time. If a work truck cannot be used for work then what the hell is it good for? What the hell do i do about a steadily growing fracture in the structural steel bed? Seatbelt springs are pathetic and barely retract, half the time they remain loose. Drivers side has been replaced and still does not properly retract
Jan 15, 2024
POWER TRAIN,ELECTRICAL SYSTEM
1 complaint
Transmission dipstick threw out of the truck while moving and causes transmission fluid to spray out and now the truck will not move. It’s throwing 2 codes for the 3rd and 5th gears malfunctioning. There is a recall on the transmission we were not notified about until we called the dealership to explain what happened.
Dec 28, 2023
SUSPENSION,STRUCTURE,UNKNOWN OR OTHER
1 complaint
I was making a left turn and something under my feet or floorboard a loud crack. then as i completed the turn there was a continue cracking sound until I stop. I looked for a problem, finding nothing obvious. As I drove off there was a noticeable knocking sound. Did not notice and different in the driving except a slight drift to the left, there is more knocking on rough roads. My 2020 Ram 2500 truck has only 18946 miles driven. I purchased the truck new, have had several of the recalls taken care of. I live in north Texas as of now 38 days temp over 100F. On a web site there are several others with the same problem and several fixes some have worked others not.
Aug 19, 2023
WHEELS,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
My name is [XXX]. I have a 2020 Ram Laramie. I purchased the truck June 2nd 2022. So then, my truck did not come with a fitting spare tire. Currently I have 40/13.5r17 on the vehicle. That the manufacturer placed with this truck when I purchased it. The spare that came with the truck, is a 18 inch spare. That doesn’t fit my truck. Also it’s a major safety hazard. My left front tire split on the side so I went to use my spare and it was a wrong tire. Also, I purchase the vehicle with only 17000 miles on it, and No personal owners. Only dealerships. I paid $135,000 cash for it on the spot. Only had it 1 year. Also, now my truck won’t start. Something is wrong with my fuel pump and batteries or something. There suppose to come get it today. I live 30 miles up the mountain in WA state. So I do not do a whole turn of driving. I’m not sure what’s wrong, but I’m kinda stuck without a vehicle now, til it gets fixed I suppose. But I thought I’d let you know, so you can double check you guys products and make sure there now like expired parts or something. Thank you and have a nice day. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Jun 05, 2023
TIRES
1 complaint
The contact owns a 2020 Ram 2500, equipped with Firestone Tires, Tire Line: TransForce HT, Tire Size: 245/70/R17, DOT Number: (NA). The contact stated that while the vehicle was parked, he noticed that the front and rear passenger’s side tires were flat and had bubbles along the sidewall. The vehicle was taken to a local dealer, where it was diagnosed that the tires needed to be replaced. The tires were replaced; however, the failure recurred. The vehicle was taken back to the local dealer, where it was diagnosed that the front and rear passenger’s side tires needed to be replaced. The vehicle remained at the dealer awaiting the repair. The tires were the original equipment. The manufacturer was made aware of the failure. The approximate failure mileage for the tire and vehicle was 17,000. The VIN was not available.
Feb 16, 2023
UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
1 complaint
* Feb. 6, 2023, both vehicle batteries went dead and had to be jumped by our USAA Insurance roadside assistance person in the home parking lot. When batteries were checked at a local auto store, they confirmed both batteries were dead due to an excessive draw to both batteries of 13.5 volts without any explanation as to why. We had to replace both batteries and reported this to the cerified dealership and was told they would not pay for the batteries to be replaced. Feb. 8, 2023, the vehicle starting losing power during normal driving, engine started skipping and engine light in dash came on. * Vehicle slows down and will not accelerate therefore, vehicle is undriveable and unsafe to drive. * No, this issue has not been confirmed by a dealer because no certified dealers within 100 mile radius of our zip code (29407) have technicians available for service. There is a month+ backlog of recall service work ahead of us at these dealers. * USAA Insurance (our auto insurance co.) towed in vehicle to the closest certified dealer to us (approx 4 miles away from our house). We were provided a 8-10 day period before diagnosis can be performed (and price given of $149.00 for diagnosis) and also dealer cannot perform recall before March 8, 2023. * No warning lamps, messages or other symptoms appeared before this and was even at the certified dealership in Dec. 2022 for oil change without any other symptoms.
Feb 14, 2023
FUEL SYSTEM, DIESEL,ELECTRICAL SYSTEM,STRUCTURE
1 complaint
The contact owns a 2020 Ram 2500. The contact received notification of NHTSA Campaign Number: 22V835000 (Electrical System), 21V880000(Fuel System, Diesel), and 22V904000 (Structure). The dealer was made aware if the issue and confirmed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. Parts distribution disconnect.
Feb 10, 2023
STRUCTURE,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
RECALL IS NOT BEING COMPLETD IN A TIMELY MANNER. We have not had any incidents but we have been waiting since August of 2022 for the dealer to receive the parts to complete the recall. We have been told that we are on a waiting list and we're actually on the waiting list at 2 different locations. I read online that I should file a complaint if the recall is not completed in a timely manner. We are driving the vehicle with the risks these recalls pose and do not want to have to go through any incident or accidents.
Jan 31, 2023
FUEL SYSTEM, DIESEL,SERVICE BRAKES, HYDRAULIC
1 complaint
The contact owns a 2020 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that while in a turning lane, another vehicle crashed into the contact's front driver's side. The traction stability control warning light illuminated. Additionally, the turn signals failed to operate as needed. The air bags failed to deploy. The contact suffered injuries to his head, lower back, right shoulder, left hand, fractured left rib cage, and knee replacement injuries. Medical attention was received. A police report was filed. The vehicle was taken to a dealer, where it was diagnosed that the drag link was severely bent, and the steering wheel was only able to make 90-degree turns. The vehicle was then taken to Secret City Chrysler Dodge Jeep RAM (1005 Oak Ridge Turnpike, Oak Ridge, TN 37830) for the guard rail to be replaced; however, no repair was performed due to not having the correct replacement parts size. Additionally, the dealer was unable to duplicate the failure of an abnormal odor detected while the vehicle was turned on. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 21,000.
Jan 24, 2023
POWER TRAIN,FUEL/PROPULSION SYSTEM
1 complaint
I have had this recall since November of 2021.Been to Dealer here odessa tx 5 or 6 times . Had three month appointment prior to this last time I took it in. Drop it off /December 5 2022 here it [XXX] picking it an. 18 still nothing they tell me theirs one vehicle in front of me I will be next. To tomorrow I plan on picking it up fix or not......Leary to drive it much on count of this recalls... Please help...... INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Jan 18, 2023
ELECTRICAL SYSTEM,SEATS
1 complaint
Right Rear seat Heater got so hot it burnt a hole in the seat. This happened without any warnings. Seat cushion material was burnt badly enough that an interior fire may have resulted. There were no warnings/messages. Nor symptoms of problems prior to the incident.
Dec 11, 2022
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,LANE DEPARTURE
1 complaint
The radio/Uconnect system won’t turn on. It’ll take days before it will turn on every time it stops working. It’s been doing this on and off since I bought the truck. Backup alert won’t work The blind spot alert doesn’t work
Oct 16, 2022
STEERING,FUEL/PROPULSION SYSTEM,VISIBILITY/WIPER
1 complaint
I am concerned that recall 21V-880 was issued Nov. 12 2021 and there is still no fix available. I just got home from my local dealer. My intention was to get an appointment to take care of all three of the open recalls on my vehicle on one service visit. They say they can do two of them but not 21V-880. How long is an adequate wait time for a solution ?
Jul 27, 2022
AIR BAGS
1 complaint
Side airbag from drivers seat deployed and caused burs to the driver. The vehicle struck a deer and the drives side curtain airbags deployed. The front air bags did not deploy. Insurance and dealer have been contacted.
Jul 11, 2022
FUEL SYSTEM, DIESEL,ENGINE
1 complaint
The contact owns a 2020 Ram 2500. The contact stated while driving 35-40 MPH, the vehicle started shuddering and he heard abnormal knocking sounds coming from the engine. Additionally, the contact stated that the vehicle seemed to be at risk of a rollover. There was no warning light illuminated. The contact depressed the brake pedal and continued driving 20 MPH. The contact veered to the side of the road. The check engine warning light was illuminated. The contact drove the vehicle to the local dealer at a slower speed. The vehicle was not diagnosed or repaired. The contact became aware that the VIN was included in NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) which he associated with the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 24,000.
Jun 07, 2022
STEERING,SERVICE BRAKES,ENGINE
1 complaint
While driving up snow covered inclined driveway. Truck started to spin and stopped going forward. Starting to slide backwards the engine shut off and I lost power steering and power brakes. Managed to re-start while sliding backwards but the engine shut off again resulting in a sideways crash into a tree. Thus causing $5000.00 truck damage but no bodily injury. My insurance covers damage but I am out a $500.00 deductible. The engine shutting off happened the year before but I was able to stop the slide in time. I just received a recall ("Z20/NHTSA 22-140") and I'm not sure if that problem is a cause of my incident. I did not notice any warning indications during or before the incident. I have not contacted FCA or my dealer yet.
Apr 04, 2022
ELECTRICAL SYSTEM,WHEELS,FUEL/PROPULSION SYSTEM
1 complaint
The tires have premature wearing and cracking . Tires need to be replaced The DEF tank was replaced in 2021 and once again needs to be replaced. The plug for heating er on the oil pan is defective and sparks. The radio shuts off and won’t come back on. The blind spot sensors don’t always work. Truck sometimes won’t go into park or let you shift it off
Feb 20, 2022
VISIBILITY
1 complaint
The contact owns a 2020 Ram 2500. The contact stated that the Defroster/Defogger failed to work while plowing snow. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer but was not diagnosed. The manufacturer was informed of the failure and told the contact that they were unable to assist. The failure mileage was approximately 2,000.
Dec 28, 2021
STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES
1 complaint
My driver was driving 25mph when the whole dash and interior lights started flashing and the dash said electric steering was unavailable and 4wd disabled and braking disabled , the truck could not be steered or braked , my driver had to use the emergency brake to stop the truck and gooseneck trailer attached . The electrical disabled all electrical braking including trailer brakes and steering and 4wd . The transmission is also randomly doing a hard downshift into 4th gear and slamming him into the dash and will be stuck in that gear .
Oct 28, 2021
POWER TRAIN,FUEL/PROPULSION SYSTEM,VISIBILITY/WIPER
1 complaint
WINDSHIELD BROKE . NOTHING HIT IT. I TURNED THE DEFROST ON AND IT JUST STARTED CRACKING. TRANSMISSION IS SLIPPING DEF PUMP WENT OUT HUB CAPS KEEP FLYING OFF
Mar 08, 2021
WHEELS,UNKNOWN OR OTHER
1 complaint
ONE WEEK AFTER DRIVING OFF DEALERS LOT THE BACK WHEEL PRESSURE SENSOR WENT BAD, NOW ONE WEEK AFTER REPLACING THAT REAR PASSENGER SIDE SENSOR THE FRONT DRIVERS SIDE WHEEL SENSOR NOW HAS GONE BAD! I HAVE TO TEST AIR PRESSURE DAILY DUE TO NO SENSOR. THE VEHICLE WAS IN MOTION EACH TIME SENSOR WENT BAD.*DT*JB*DT *TR
Nov 02, 2020
UNKNOWN OR OTHER,ENGINE
1 complaint
HAVE A SQUEAK THAT STARTED ABOUT 200 MILES AGO, (HAVE 4900 MILE ON TRUCK). DID SOME RESEARCH AND MANY OTHER PEOPLE HAVE THIS PROBLEM WITH THE 2019-2020 CUMMINS 6.7 MOTOR. IT SEEMS TO BE SOME SORT OF PULLEY OR THE BELT. THE TRUCK IS BRAND NEW WITH ONLY 4900 MILES AND SHOULD NOT HAVE ANY SQUEAK COMING FROM THE BELTS OR PULLEY. PEOPLE ARE HAVING TO REPLACE PULLEYS AND BELTS 7 PLUS TIMES AND STILL THE PROBLEM HASN'T BEEN FIXED. DEALER I TOOK MY TRUCK TO COULDN'T FIX THE ISSUE. FCA NEEDS TO ADDRESS THIS.
Nov 01, 2020
ELECTRICAL SYSTEM,WHEELS
1 complaint
THIS VEHICLE WAS BOUGHT LESS THAN A MONTH AGO. THE FIRST WEEK 3 TIRES SENSORS ARE OUT AND NOT WORKING, THEN YESTERDAY, OCT. 20, 2020 THE ENGINE LIGHT CAME ON AND WON'T GO OUT. WE CALLED THE DEALER AND WERE TOLD THAT IT WASN'T ANY PROBLEM TO KEEP DRIVING THE TRUCK. THEY TOLD US THE SOONEST THEY COULD SEE IT WAS THIS FRIDAY, OCT. 23, 2020 AND THEY DO NOT HAVE ANY LOANERS. SO HERE I AM STUCK AT HOME AFRAID TO DRIVE THE RAM TRUCK COSTING MORE THAN $70,000 BECAUSE I MIGHT RUIN THE ENGINE. THIS IS UNCALLED FOR IN A BRAND NEW VEHICLE!!*DT*JB*DT*TR
Oct 21, 2020
VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
THE SERVICE ANTI-LOCK BRAKE MESSAGE COMES ON FOLLOWED BY THE SERVICE ELECTRONIC STABILITY CONTROL. SOMETIMES THE FORWARD COLLISION WARNING ALSO FLASHES UNAVAILABLE. WHEN THIS HAPPENS, IF I TRY TO USE THE CRUISE CONTROL I GET ANOTHER MESSAGE THAT SAYS CRUISE CONTROL UNAVAILABLE. THIS BEGAN HAPPENING THE WEEK I PICKED UP THE TRUCK IN MARCH AND WAS INTERMITTENT, HAPPENING EVERY 2ND OR 3RD DAY. NOW IT HAPPENS ALMOST EVERY TIME I START THE TRUCK. I DID NOT TAKE THE TRUCK BACK TO THE DEALER UNTIL 3 JUNE 2020 BECAUSE OF THE CORONAVIRUS. *TR
Jun 10, 2020
Where to Find VIN for Problems Check
To check for problems and complaints on your 2020 RAM 2500, you'll need the VIN number. Find your VIN in one of these 4 common locations.
Understanding VIN Structure for Problem Reports
Each character in your 2020 RAM 2500 17-digit VIN helps identify specific complaints and problems affecting your vehicle model.
How to Check 2020 RAM 2500 Problems in 3 Steps
1
Locate Your VIN
Find the 17-character VIN on your 2020 RAM 2500 dashboard (visible through windshield), door jamb, engine bay, or vehicle documents.
2
Review by Component
Browse owner-reported complaints organized by vehicle component (engine, transmission, brakes, electrical) to identify common issues and problem patterns for this model year.
3
Check Safety Issues
Review crash and fire incidents for each component to assess safety concerns. Contact your RAM dealer or report problems to NHTSA at SaferCar.gov.
Frequently Asked Questions
How many problems does the 2020 RAM 2500 have?
The 2020 RAM 2500 currently has 153 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2020 RAM 2500?
The most common problems reported for the 2020 RAM 2500 are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2020 RAM 2500 problem data come from?
All problem and complaint data for the 2020 RAM 2500 comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
How do I report problems with my 2020 RAM 2500?
You can report safety problems with your 2020 RAM 2500 directly to NHTSA at SaferCar.gov or call 1-888-327-4236. Your complaint helps identify patterns and may lead to recalls or investigations.
Where can I find my VIN to check problems?
Your 2020 RAM 2500 VIN is located in 4 places: (1) Dashboard near windshield on driver's side, (2) Driver's door jamb sticker, (3) Engine bay, (4) Vehicle registration and insurance documents.
Is the 2020 RAM 2500 reliable?
Reliability can be assessed by reviewing the number and severity of owner complaints for the 2020 RAM 2500. Check complaints by component, crash reports, and fire incidents above to evaluate potential issues and problem patterns.
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