2017 RAM Promaster City Problems & Complaints

Vehicle is failing oil consumption test at 97,571 miles. They are saying it’s burning excessive oil due to failed piston which ran had an open recall for . I’d like my vehicle to be considered for oil consumption test and possible motor replacement.

The contact owns a 2017 Ram Promaster City. The contact stated that while coming to a stop, there was gray smoke coming from the exhaust pipe and the engine. The check engine warning light was illuminated. The contact who is a certified mechanic, performed an oil change and became aware that the engine was extremely low on engine oil. The vehicle was taken to the dealer and confirmed that the oil level was extremely. The dealer performed an oil consumption test. The test showed that the vehicle was two full quarts of oil low. The contact was informed that the engine block was damaged and needed to be replaced. The vehicle was not repaired due to the cost. The contact stated that prior to the oil consumption test, whenever the vehicle was started, the vehicle vibrated abnormally. The contact inspected the vehicle and found that the oil level was low. The manufacturer was not made aware of the failure. The failure mileage was approximately 180,000.

The contact owns a 2017 Ram Pro Master City. The contact stated that while the vehicle was stopped, the engine vibrated abnormally and there was a fuel-burning odor on the interior and exterior of the vehicle. The contact stated that while attempting to accelerate, the vehicle briefly lost motive power before the vehicle returned to normal functionality. The "General Warning Light” was illuminated. The failure became a regular occurrence, and the oil level was abnormally low. The vehicle was not diagnosed or repaired by an independent mechanic or a dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

Oil consumption issue with the engine: there was an extended warranty on the engine but it apparently expired July of last year. I bought the vehicle in April, but the warranty did not show up under any recalls or Carfax report. I discovered the oil consumption problem at the end of July and have been getting the runaround from several dealerships. Finally made some headway today by starting the oil consumption test, but they called me an hour or so after the appointment to tell me Stalantis had JUST changed their policy, effective TODAY, that they would no longer honor goodwill warranties in vehicles 2018 or older.

Both cams need to be replaced. Upon doing internet research and talking with the service advisor this is a very commom problem and recalls have been done on other years but not 2017. Henry Miller Dodge Ram is where my vehicle is currently at and who advised the issues at hand. The check engine light comes on and computer shows misfire.

I am the original owner of a 2017 Dodge ProMaster made by Chrysler. My vehicle is currently at a dealership waiting for a complete transmission. I had to have it towed there as this issue happened while I was driving. Luckily, I was not far from home. The van is no longer under warranty at 5 years or100,000 miles. I purchased it new in May 2018. It has only 37000 miles on the odometer. There was a recall unrelated to this problem and fixed. In the beginning I had to Contact Chrysler Customer Service per my dealer who gave me their Customer Care number. I was given a case number by a lower Chrysler representative, who then had me talk to her supervisor. This representative said that there was no forwarding phone contact number for their complaint department and she gave me an address with a US mail PO Box for Chrysler in Auburn Hills, MI. No transmission should go out at 37,000 miles. My dealer is charging me $9000 USD for the transmission repair! A review of social media (Facebook) by various ProMaster owners has lead me to contact you. Groups on Facebook such as ProMaster Owners and Roadtrek ProMaster Class B RV owners have complained about transmissions going out. From what I understand, Chrysler has recalled vehicles from 2019 model years up through maybe 2023, for transmission issues. Why the 2018 model year was not included is beyond me. It is also my understanding that Chrysler is now building a completely new transmission for vehicles built since the current model year. Previous owners like me will have to settle fro re-manufactured transmissions from Chrysler. I am sure the NHTSB has been contacted by people like me. There are hundreds of us with transmission issues which can be considered driving safety issues.

Catastrophic flywheel failure. Small noise turned to large noise in a day.

WE HAVE HAD TWO MAJOR TRANSMISSION REBUILD. FIRST TIME, ON 11/30/18 WAS DRIVING AND BIG NOISE AND TRANSMISSION QUIT WORKING PROPERLY. IT WAS TOWED TO TRANS-KING TRANSMISSION SHOP. IT WAS FIXED ON 1-15-2019 AND COST ME $4096.04 THE SECOND OCCURRENCE WAS AGAIN BIG NOISE AND TRANSMISSION WOULDN'T WORK. ON 2/21/2020 HAD IT TOWED TO SAME TRANSMISSION SHOP BECAUSE IT WAS STILL UNDER THEIR WARRANTY OF 3 YEARS OR 100,000 MILES. THEY FIXED IT UNDER WARRANTY - NO COST TO ME - AND ALSO HAD TO FIX RADIATOR. THE TRANSMISSION SHOP RESEARCHED THIS PROMASTER 2500 AND FOUND THAT IT HAS A MINIVAN TRANSMISSION BUT A TRUCK CHASSIS. THE FLYWHEEL WAS DESTROYED BOTH TIMES. TRANS-KING TRANSMISSIONS WILL NOT PAY FOR THIS PROBLEM AGAIN. PLEASE SEE BOTH INVOICES I HAVE ATTACHED AND READ THE PRINTED VEHICLE INSPECTION FORM ON HOW CHRYSLER NEEDS TO DEAL WITH THIS PROBLEM. ADDITIONALLY, WE HAVE HAD 3 CRACKED WINDSHIELDS (FREEWAY DRIVING ONLY), AND SEVERAL HEADLIGHTS HAVE GONE OUT. WE GOTTA DUMP THIS DOG, I STILL OWE A LOT OF MONEY ON IT. PLEASE CONTACT THE CONTACT PERSON AT TRANS-KING - HE WILL REMEMBER THIS VEHICLE QUITE WELL.

SUDDEN AND COMPLETE LOSS OF THE TRANSMISSION WHILE ON THE INTERSTATE GOING 65 MPH. NO WARNING. FORTUNATELY WAS ABLE TO COAST TO A STOP ON AN EXIT RAMP. COULD HAVE CAUSED A SERIOUS ACCIDENT. VEHICLE HAD 40,751 MILES. REPAIR COVERED UNDER WARRANTY. THERE SHOULD HAVE BEEN A RECALL FOR THIS. OTHERS HAVE HAD THE SAME ISSUE.

WHEN SHIFTING FROM PARK TO DRIVE, AFTER STARTING VEHICLE THAT HAS BEEN OFF FOR HOURS, THE TRUCK WILL ABRUPTLY LURCH FORWARD AND BE RESISTANT TO BRAKING. ONLY WAY TO SETTLE IT DOWN IS SHIFTING INTO NEUTRAL. THIS HAS HAPPENED ABOUT 5 TIMES SINCE I'VE OWNED IT. BOUGHT IT AT 13,000 MI. IT'S NOW AT 25,000 MI.

TL* THE CONTACT OWNS A 2017 RAM PROMASTER CITY. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE SHUT-OFF WITH THE TAG LIGHT WARNING LIGHT ILLUMINATED. AFTER WAITING FOR SEVERAL MINUTES, THE VEHICLE RESTARTED. THE VEHICLE WAS TAKEN TO CHAMPION CHRYSLER DODGE JEEP RAM (11477 NORTHPARK DR, GULFPORT, MS 39503, (228) 896-1515) BUT WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V202000 (POWER TRAIN, ELECTRICAL SYSTEM) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 57,787.

COOLING FAN 3 BEARING FAILED 1 YEAR AFTER PURCHASE, P0482 P0696 CEL CAME ON, NO TSB'S NO RECALLS, NO INFORMATION ON WIRING DIAGRAMS AVAILABLE. REPLACED FANS WITH NEW FANS AND ALL RELAYS AND SHROUD AND SENSORS, NOT UNDER WARRANTY, NOW FANS DON'T WORK AT ALL, CEL STILL ON 696 AND 482 EVEN AFTER RESET. COUNTLESS GOOGLE SEARCH RESULTS WITH SAME PROBLEM. FEELS LIKE THIS SHOULD BE A RECALL.

AMBIENT TEMP SENSOR FAILURE IN MIRROR..NOT A SERVICEABLE SENSOR..MUST REPLACE THE ENTIRE UNDAMAGED MIRROR AT A COST OF $ 389.00 DOLLARS.

TL* THE CONTACT OWNS A 2017 RAM PROMASTER CITY. WHILE DRIVING VARIOUS SPEEDS DURING THE DAY, THE INSTRUMENT PANEL GAUGES WERE NOT VISIBLE WITHOUT WARNING. THE GAUGES WERE VISIBLE WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO NEW CARLISLE CHRYSLER JEEP DODGE RAM - TOBEY AUTO GROUP (580 N MAIN ST, NEW CARLISLE, OH 45344), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 16.

TL* THE CONTACT OWNS A 2017 RAM PROMASTER. THE CONTACT STATED THAT THE INSTRUMENT PANEL ILLUMINATED TOO DIMLY, WHICH CAUSED THE SPEEDOMETER TO BE DIFFICULT TO VIEW WHILE DRIVING IN THE DAYTIME. THE VEHICLE WAS TAKEN TO STERLING HEIGHTS DODGE (40111 VAN DYKE, STERLING HEIGHTS, MI 48313, PHONE NUMBER: (586) 939-3900) WHO STATED THAT THE LIGHT WAS DIM AND COULD NOT SERVICE THE VEHICLE BECAUSE IT WAS DESIGNED IN THAT MANNER. THE CONTACT WAS ADVISED TO CONTACT CUSTOMER CARE. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THE VEHICLE WAS MANUFACTURED IN THAT MANNER AND NOTHING COULD BE DONE. THE APPROXIMATE FAILURE MILEAGE WAS 600. *BF CONSUMER STATED VERY DIFFICULT TO CONTROL THE SPEED. UPDATED 7/23/18*JB *TR

2017, 119,000 miles. 8/9/18: maintenance transmission service at 62,651 miles. 6/4/20 Recall WOO shifter cable replaced. 11/11/21 AGM Interstate battery MTX-49 replaced. ISSUE: End of May 2022 (~117,000 miles) had driven from Florida & back 2x without any problems but was slowing down by taking my foot off the gas for exit ramp - the engine started roaring louder & the vehicle apparently had shifted to ?neutral - pulled off the road & shifted to P & then to D & drove on home without any further problem. That was #1 occurrence & I took it to a transmission shop in July (had not had the problem again) to see what they thought. They did road test, fluid check & scan of control modules for trouble codes/errors & analyzed data stream for inconsistencies - found no error codes or inconsistencies. Incidentally, have been having some type of parasitic draw on my new battery for the past year. Occurrence #2: almost a year later April 2023 I am driving up to 55 mph running errands & I slow down to 45 mph & the engine starts to roar & the van is coasting & the light up area of P-R-N-D backlight is not lit up that is normally lit up & no check codes/warnings have appeared - everything else including front drivers light panel all normally lit. I pull off into a parking lot, put in park, turn it off, then turn back on (still with unlit gear display) & I put in drive & it runs normally around the parking lot & the remaining way home.I have driven it locally for 40-60 miles each time with intermittent stops for about 4-5 times since then & can’t replicate the problem again. Incidentally still parasitic draw on battery. 1) could replaced shifter cable be a problem? 2) fuse #38 problem causing loss of power to solenoids? 3) transmission range sensor failing causing it to fall out of gear? 4) transmission control module problem? 5) solenoid problem? 6) worn/broken transmission bands? 7) worn out gears? - some cause putting into “limp mode”? This is dangerous situation?

HAD THE VAN SERVICED PER THE RECALL FOR THE ENGINE COOLING FAN ISSUE. TOOK TO THE DEALERSHIP I PURCHASED FROM. AFTER DRIVING AWAY FROM THE DEALERSHIP AND GETTING ABOUT 50 MILES DOWN THE ROAD THE SERVICE ENGINE LIGHT CAME ON. I COULD NEVER GET AHOLD OF THE DEALERSHIP AGAIN. DON JACKSON IN ATLANTA. THEY WOULD NEVER RETURN CALLS. I TOOK TO ANOTHER DEALERSHIP AND THEY SAY IT'S THE ENGINE COOLING FAN RELAY IS SHOT. I DID NOT HAVE THIS PROBLEM BEFORE.

HEAD LIGHT BULB ELECTRICAL SHORT BLOWING LIGHTS OUT ALL THE TIME. READ ONLINE COMPLAINTS. THOUSANDS OF COMPLAINTS FOR THE HEADLIGHT BULBS.

1 THE LIGHT COMING ON OFF ON DASH BOARD ITS SAYING RUNNING LIGHTS OUT I CHECK ALL THE LIGHTS EVERYTHING WORKING ITS JUST COMING ON AND OFF ITS SELF WHEN MY HEADLIGHTS ITS ON . ON MY VEHICLES EVEN DOESNT HAVE THE RUNNNING LIGHTS 2 IM ADDING ANTIFREEZE LIKE EVERY 10K TO 15K MILLES DEALER TOLD ME THAT NORMAL 3 ENGINE HAVE SOME VIBRATION SHAKING LOOKS LIKE LOOSING POWER

THE HEADLAMPS HAVE BEEN REPLACED MULTIPLE TIMES, WAY MORE THAN THEY SHOULD NEED. WE REPLACED THE DRIVERS SIDE LOW BEAM IN DECEMBER 2019, APRIL 2020 AND NOW IT IS IT OUT AGAIN - NOVEMBER 2020. IN ADDITION, THERE ARE NO WARNING LIGHTS TO LET THE DRIVER KNOW THE LOW BEAM LIGHT IS OUT. OUR VEHICLE ONLY HAS 44800 MILES ON IT. PLEASE INVESTIGATE AS HEAD LANPS ARE EXPENSIVE.

HEADLIGHT BULBS AND SOCKETS ARE BURNING OUT CHANGED OUT BOTH SIDES WITHIN LESS THAN 6 MONTHS OF EACH OTHER. LAST WEEK RIGHT HEADLIGHT BULB IN A WEEK THE LEFT SIDE WENT OUT????

HEADLIGHTS GO OUT EVERY 30 DAYS ,IN THE MIDDLE OF THE NIGHT ,WHILE ON THE HIGHWAY IN THE MIDDLE OF A SNOW STORM , RAIN STORM ETC...

HEADLAMP BULB OUT OF WORK

There’s already a recall on the engine cooling fans. I was driving on the freeway when the cooling g fans failed causing overheating and major damage to the engine, specifically the head gasket, thermostat, and radiator. I took it to the dealer after finding out about the recall. They replaced the fans but are still not working correctly. They also refused to repair the other damages that were caused due to the recall part failure. I use my vehicle for work and have been unable to work for more than 2 weeks now due to the damages and have had to decline a lot of work in that time. This is affecting my livelihood. So far the dealer and manufacturer have only wanted to charge me for any additional diags or repairs when my vehicle was running great until this incident. The vehicle is unsafe to drive and the recall report stated the engine could catch fire. I took my vehicle to the dealer, a second time to see what they could do for me, Just to find out, they only wanted to charge me for multiple diagnostic diagnosis and would have me wait. At least a week before they could even begin touching my vehicle also refusing to give me a loaner vehicle in the meantime.

What happened: While driving on the freeway, the engine cooling fans failed, causing the engine temperature to rise excessively and increasing pressure within the cooling system. This resulted in a hole being blown through the thermostat, and all the coolant leaked out. Only after the coolant was lost did the engine overheating warning lamp come on. I safely pulled over, but the engine had already overheated severely. I was unable to drive the vehicle for a week while waiting for the dealer to replace the cooling fans under the recall. After the recall repair was completed, I picked up my vehicle from the dealer. On my way home, I noticed a loss of power, poor acceleration, and engine shaking, especially after the engine had been off for a few hours. I replaced the thermostat and radiator myself, but I believe the overheating caused internal engine damage, potentially a blown head gasket, cracked, or warped heads. Additionally, before taking the vehicle back to the dealer, I noticed the newly installed cooling fans (replaced under the recall) stopped working again. Despite all these issues clearly being related to the initial fan failure and overheating, the dealer is now charging me for further repairs and is not addressing the underlying problem with the cooling system. The fact that the cooling fans have a recall due to failure and have caused other issues are trying to tell me I’m responsible. They wouldn’t give me a loaner vehicle while they were performing the initial recall repair or now since I’ve taken it back.

NEWER TRUCK AND ENGINE JUST QUIT AS I WAS DRIVING ALONG. LOSE POWER STEERING AND POWER BRAKES. LUCKILY ON A BACK ROAD AND NOT GOING FAST. COULDN'T GET IT TO RESTART FOR 45 MINUTES, I'M NOT EVEN SURE HOW I GOT IT TO RESTART BUT I DID. CALLED DEALER WHERE I BOUGHT IT AND THEY SAID THEY COULDN'T EVEN LOOK AT IT FOR 3 WEEKS?..ITS A WORK TRUCK, HOW I MAKE A LIVING...OY VEY .. I HAVE IT A LOCAL SHOP NOW.

The contact owned a 2017 Ram Promaster 3500. The contact stated that after parking the vehicle on the side of his house, he received an alert from a sensor camera attached to his home. When the contact checked the alert, he saw that the vehicle had caught fire. The contact immediately called the fire department and they were able to extinguish the fire once they arrived. No injuries were reported. The contact sustained property damage side of his garage and the siding of the garage had become warped due to the fire. The vehicle had yet to be removed from the property and had been deemed a total loss. The contact posted pictures of his damaged vehicle to an online forum and the manufacturer reached out to him for assistance. The contact was asked if he would like a team to come to his home to investigate the cause of the failure; the contact had yet to make arraignments for the finding. The contact stated that the rear passenger side of the trailer; however, the cause of the failure had yet to be determined. The failure mileage was approximately 70,000.

SLIDING DOOR ON THE PASSENGER SIDE UNLATCHES WHILE DRIVING .NO LOGICAL CONNECTION TO DRIVING SPEED OR BUMPY ROAD . HAPPENED TWICE WHILE DRIVING IN THE CITY AROUND 30 MPH AND ONES ON INTERSTATE AROUND 60 MPH .SERVICE DEPARTMENT DID TWO ATTEMPTS TO RECREATE THE ISSUE BY DRIVING THE CAR ABOUT 90 MILES BUT IT DIDN'T HAPPEN WHILE IN SERVICE DPT .

THE INTERIOR CABIN DESIGN IS LACKING ANY PASSIVE "GRAB HANDLE" FOR THE PASSENGER EITHER FOR INGRESS OR EGRESS OR FOR PASSENGER SAFTEY DURING TRAVEL.

The engine has been replaced in the truck with under 95k then the transmission goes down at 105k. Paid over 13k just for those two repairs within 4 months period. Those vans needs to be recalled for many complaints!

2017 RAM PROMASTER 3500. CONSUMER WRITES IN REGARDS TO TWO NHTSA SAFETY RECALLS 20V-036 AND 19V-818. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIRS. *JS

2 RECALLS W00 AND VB2... NO ACTION TAKEN AND NO DATES FOR REMEDY. THEY GIVE ZERO INFORMATION. CANNOT SELL VEHICLE AND DANGEROUS TO USE. WILL NOT TELL YOU HOW LONG ISSUE HAS BEEN PENDING

RECALL NHTSA # 19V-818 COOLING FAN MODULE CAN FAIL CAUSING VEHICLE FIRE. RECALL NHTSA # 20V-036 SHIFTER CABLE. UNINTENDED VEHICLE MOVEMENT WHICH CAN CAUSE A CRASH. DEALER AND DODGE ARE NOT WILLING TO CORRECT THE ABOVE. I AM CONCERNED ABOUT SAFE OPERATION OF MY VEHICLE

RECALL NUMBERS W00 AND VB2 FROM FCA HAVE NOT BEEN REPAIRED IN A TIMELY MANNER. THE RECALL LISTED VB2 IS OF PARTICULAR CONCERN AS "A VEHICLE FIRE MAY INCREASE THE RISK OF INJURY TO OCCUPANTS AND PERSONS OUTSIDE THE VEHICLE, AS WELL AS PROPERTY DAMAGE" . I HAVE CONTACTED FCA AND THE DEALERSHIP NUMEROUS TIMES AND THEY HAVE NOT YET GIVEN ME NOTICE AS TO WHEN THE CAR MAY BE FIXED. ADDITIONALLY THEY ARE NOT OFFERING ME RENTAL CAR SO I CAN SAFELY DRIVE AS I FEEL UNSAFE DRIVING THIS VEHICLE. IN CALIFORNIA THE LEMON LAWS CAN BE USED AFTER 2 INSTANCES OF REPAIRS, THIS WILL BE THE 3RD REPAIR NEEDED FOR THIS VEHICLE. I HAVE TRIED TO BE PATIENT BUT AS YOU CAN SEE ITS BEEN OVER 5 MONTHS SINCE THE FIRST RECALL AND 2 MONTHS SINCE THE SECOND RECALL. I AM CURRENTLY DRIVING THE CAR AS NEEDED TO GROCERY SHOP AND NEVER GOING OUT OF TOWN AS THE RISK OF BREAK DOWN OR FIRE, ESPECIALLY FOR THE A/C COOLING UNIT, IS TOO GREAT ESPECIALLY WITH THE SUMMER MONTHS HERE IN CALIFORNIA ALREADY STARTED. *TR

HAVE RECEIVED 2 RECALLS FROM FCA (VB2: ENGINE COOLING FAN MAY SEIZE LEADING TO VEHICLE FIRE AND W00: TRANSMISSION SHIFTER CABLE MAY SEPARATE, DISCONNECTING SHIFTER FROM TRANSMISSION RESULTING IN INABILITY TO SHIFT TRANSMISSION). THE REMEDY FOR THIS CONDITION IS NOT CURRENTLY AVAILABLE AND REMEDY AVAILABILITY IS UNKNOWN.

MY PASSENGER SIDE WINDOW RANDOMLY FELL DOWN HALFWAY. AT THE TIME THE VEHICLE HAD NOT BEEN DRIVEN OR OPENED FOR 3 DAYS. WE HAPPEN TO BE OUTSIDE WHEN IT OCCURRED.

I PURCHASED NEW A 2017 WINNEBAGO TREND MOTORHOME ON A 2016 RAM PROMASTER CHASSIS. THE OUTSIDE REAR VIEW MIRRORS COME IN 2 PARTS. THE LOWER MIRROR DUE TO AN ENGINEERING ERROR CAN NOT MOVE OUT FAR ENOUGH TO PERMIT A SAFE VIEW OF TRAFFIC. ESSENTIALLY IT AFFORDS MOSTLY A VIEW OF THE BODY OF THE VEHICLE. THE LOCAL DODGE AGENCY AGREES BUT UPON CONTACT OF DODGE AND WINNEBAGO NEITHER WILL FURNISH A MIRROR TO GIVE ME A SAFE VIEW. LANE*JS *JS

I WANT TO COMPLAIN ABOUT A COMPANY VEHICLE WHICH I DRIVE - IT IS A 2017 RAM PROMASTER CITY - WHILE TALKING TO OTHER DRIVERS WE SHARE THE SAME PROBLEM. WE DON'T KNOW HOW FAST WE ARE GOING SINCE THE SPEEDOMETER IS TO DARK!!! NOBODY CARES!!!!

The contact owns a 2017 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 19V818000 (Equipment, Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

TL* THE CONTACT OWNS A 2017 RAM PROMASTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TOWN CHRYSLER JEEP DODGE RAM (# 1001 N. MILLER ST, WENATCHEE, WA 98801) WAS CONTACTED AND CONFIRMED THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

It is consuming a lot of oil after 5 thousand miles went from 5.5 quarts to 3.4 quarts

The vehicle rpm reved up and then total loss of power then the vehicle caught fire wile driving down the road. Flames came out under dash and in engine compartment.

parking brake did not fully release (with no apparent signs). drove 20 miles, brake warning lights went on about 18 miles in to the drive. Pulled up to gas pump with rear wheels (unknowingly) glowing red. $6000 damage incurred, could have easily been an explosion at the pumps. Dealer purchased extended warrantee says nothing that fails due to "rust" is covered. Manufacturer has changed the design of the failed part but takes no responsibility, or issued advisory statements or recall. I purchased this vehicle brand new, am meticulous on upkeep and keeping it clean. All scheduled maintenance has been with the dealer. There were 3 other Promasters in the dealer lot who had the same issues.

TL* THE CONTACT OWNS A 2017 RAM PROMASTER. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE PERFORMED DIFFERENTLY AND FAILED TO STOP AS DESIGNED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE CALIPERS WERE LOCKED AND NEEDED TO BE REPLACED. THE ROTOR, PINS, AND BRAKE PADS WERE REPLACED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 19,414. THE VIN WAS UNKNOWN.

We purchased 4 of these Dodge promasters about 4 years ago. During the first year we were replacing headlights about every 2 months. Dodge told us that we needed to use their "heavy duty" bulbs. These bulbs seem to last about 1 year. They have a 2 year warranty on original purchase, so after 2 years we have to pay again. This last time the bulb blew it also melted the housing the bulbs sits in. We were required to replace the assembly and the bulbs. I believe Dodge has a voltage issue causing premature bulb failure and now creating a fire hazard. Headlights should not burn out in a year!

CONTINUALLY BLOWS HEADLIGHTS ON EITHER SIDE FOR NO APPARENT REASON. I HAVE REPLACED ALL OF THEM, INCLUDING THE BRIGHTS

The windshield cowl on this vehicle is poorly designed, allowing water intrusion from multiple points. This is not a minor leak but a severe design flaw that creates immediate and dangerous safety hazards while driving, particularly at highway speeds. The most critical issue is water pouring directly onto the serpentine belt and pulley system. While driving at highway speeds in heavy rain, I lost power steering after water intrusion caused the belt to slip. This sudden loss of steering assist made the vehicle extremely difficult to control, especially in traffic and during turns. Another major safety risk is water intrusion onto the engine fuse box. While driving at highway speeds, water poured into the fuse box, causing electrical shorting. This led to severe overheating that burned my windshield wiper wiring, making the wipers inoperable and drastically reducing visibility. Surrounding wires also melted, posing a significant fire hazard. The sudden electrical failure and loss of visibility created an extremely dangerous situation. Additionally, water pooling on the transmission can drain into the breather hole, allowing significant water intrusion into the transmission fluid. This can cause erratic shifting, transmission failure, or complete power loss. At highway speeds, this can lead to sudden deceleration or loss of acceleration, putting drivers and others at serious risk. This issue has been experienced by multiple owners and confirmed by independent service centers. It is not a DIY repair—the defective cowl design allows excessive water ingress. There are no warning lights or messages before failure, only sudden and dangerous symptoms once water intrudes. This is a major safety concern, particularly at highway speeds, where sudden power steering loss, electrical failure, or transmission issues can lead to catastrophic consequences. Immediate investigation and corrective action are necessary to prevent accidents, injuries, or fatalities.

Went to use the brakes and they would not work. Had to swerve into a ditch to stop. ABS and Traction issue.

The contact owns a 2017 Ram Promaster City. The contact stated that after refueling the vehicle, the engine shut off or idle roughly immediately after starting with the low oil warning light illuminated. The vehicle was towed to an independent mechanic where the vehicle was not diagnosed or repaired. The dealer was not contacted, and the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 57,930.

My radio dont work i can see the camera to be reversed

The contact owned a 2017 Ram 2500. The contact stated that after parking the vehicle in the parking lot of a residential building and turning the engine off, approximately 36 hours later the contact was alerted by the property manager that the vehicle was on fire. The fire department was called to the scene and extinguished the flames. During the failure, the vehicle was destroyed. A fire report was taken at the scene and the vehicle was towed to a local holding yard. The fire department indicated that the fire originated in the center dashboard of the vehicle. The exact cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The contact referred to the NHTSA campaign number 19V818000 (Equipment, Engine, Engine Cooling) and indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 85,000.

Was not notified that my Ram Promaster 2017 needed two recalls when purchasing it from an official Ram dealership in 2020 with 35k miles on it. Now, at 90k miles I'm having to replace a radiator and cables that failed as a result of the coolant fan being replaced. Took it to two separate shops (first shop couldn't lift it) which both confirmed that my radiator experienced failure and caused electrical faults including blowing a 60amp fuse because this part was not replaced. I never was notified by Ram over the phone regarding this issue or from the dealership I purchased it from. Now, I'm having to pay a lot out of pocket to repair these parts (because I can't get my vehicle into any Ram dealership in the area for over a month) and having a third party, high quality mechanic do the repairs instead. I had to also pay to have the vehicle towed to the shop at my own expense as the vehicle had the check engine light on and was deemed by the first mechanic to not be safe to drive. I will upload files of the repair costs once the repairs are complete. $315 tow, $300 in diagnosing fees that won't be covered, and $1600 out of pocket for repairs is what I'm looking at. If I didn't have a 3rd party extended warranty, it would cost me close to $5k for repairs.

2017 RAM PROMASTER 2500. CONSUMER WRITES IN REGARD TO DEFECTIVE SEATBELT. THE CONSUMER STATED THE RECALL WAS ON BACKORDER AND NOT ABLE TO REPAIRED.

2017 RAM PROMASTER. CONSUMER WRITES IN REGARD TO ENGINE COOLING FAN SAFETY RECALL.

I HAD THE VEHICLE SERVICED UNDER A DIFFERENT RECALL NOTICE AND WHEN IT WAS PICKED UP FROM THE DEALER THE EMERGENCY BRAKE WOULD NOT DISENGAGE. I TRIED TO DRIVE THE VEHICLE AND IT MADE A LOUD SOUND FROM THE DRIVER SIDE REAR WHEEL AND ON INSPECTION THE DEALERSHIP DETERMINED THAT WHEN THE EMERGENCY BRAKE WAS RELEASED IN THE CAB BUT IT WAS NOT RELEASING AT THE BACK DRUM. THIS COULD HAVE CAUSED A FIRE, DAMAGE TO THE VEHICLE, OR A WRECK IF THE BRAKE HAD ENGAGED DURING DRIVING OR HAD NOT FULLY DISENGAGED PRIOR TO DRIVING.

FRONT DRIVER SIDE CV AXEL FAILING. MAJOR STEERING JIGGLE AND TIRE WOBBLE ANYWHERE FROM 30-65MPH ON STRAIGHT AWAYS AND ESPECIALLY ON CORNERS. HAVE STOPPED OPERATING THE VEHICLE UNTIL PART IS REPLACEABLE, UNFORTUNATELY NATION WIDE BACKORDER HAPPENING NOW, APPARENTLY BECAUSE THIS IS HAPPENING TO LOTS OF THESE MODELS.

WAITING ON A FIX FOR 3 RECALLS

UPPER BEARING PLATES RUSTED OUT AT LOW MILEAGE,MAKING VAN UNEXPECTEDLY PULL IN WHICHEVER DIRECTION IT WAS STEERED LAST AS SUSPENSION SPRINGS DID NOT RETURN TO CENTER. COST $1500.00 TO REPAIR. MECHANIC STATED THAT DEALER HAD PLENTY OF THESE PARTS ON HAND WHICH HE FOUND SUSPICIOUS AS TRUCK IS ONLY THREE YEARS OLD, INDICATING THAT THIS IS PROBABLY A COMMON PROBLEM.

TL* THE CONTACT OWNS A 2017 RAM PROMASTER VAN. WHILE DRIVING DOWN A LARGE HILL, THE BRAKE LIGHT ILLUMINATED FOR NO APPARENT REASON. AN UNKNOWN DEALER AND THE MANUFACTURER WERE MADE AWARE OF THE FAILURE, BUT THERE WAS NO REMEDY. THE ONLY WAY TO TURN OFF THE LIGHT WAS BY TURNING OFF AND RESTARTING THE VEHICLE. THE VEHICLE WAS A CONVERTED 2017 RAM 355 CARGO VAN BY WINNEBAGO. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 5,000 AND HAS CONTINUED TO BE A PROBLEM.*CW*JB

TL* THE CONTACT OWNS A 2017 RAM PROMASTER 1500. THE CONTACT STATED THAT THE DRIVER'S DOOR HINGE WAS DETACHED AND THE REAR DOOR LATCH WAS FRACTURED AND FAILED TO OPEN OR CLOSE. IN ADDITION, THE PASSENGER SIDE SLIDING DOOR WAS FRACTURED. FURTHERMORE, WHILE DRIVING, THE DRIVER'S SIDE HEADLIGHT BECAME INOPERABLE WITHOUT WARNING AND A "LIGHT OUT" MESSAGE WAS DISPLAYED. THE VEHICLE WAS TAKEN TO FERMAN CHRYSLER JEEP DODGE RAM TAMPA (24314 FL-54, LUTZ, FL 33559, (813) 929-2400) WHERE IT WAS DIAGNOSED THAT THE DOOR'S A FRAME WAS DETACHED FROM THE HINGE AND THE HEADLIGHTS WERE OUT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 59674601. THE CONTACT WAS REFERRED TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 1,000.

INSTRUMENT PANEL SPEEDOMETER. DAYTIME SPEED NUMBERS SMALL, ORANGE AND WHEN SUN IS SHINING - YOU HAVE TO GUESS WHAT SPEED YOU ARE TRAVELING - PARTICULARLY 34/40 MPH - THE NEEDLE DOESN'T SHOW UP EITHER. AT NIGHT THE LIGHT IS OK, BUT DAYTIME DRIVING IT IS IMPOSSIBLE TO FALLOW SPEED LIMITS WHEN YOU HAVE TO GUESS AT VEHICLE SPEED. DIGITAL DISPLAY DOESN'T GIVE SPEED. TACHOMETER HAS LARGER NUMBERS AND IS LESS SHADED. PICTURE BELOW IS SIMILAR TO MY VEHICLE, BUT IF YOU TAKE A PICTURE IN DAYLIGHT - THE NUMBERS DO NOT SHOW UP. PARTICULARLY WHEN YOU HAVE BIFOCALS!

TPMS SYSTEM INOPERABLE. ONGOING FOR 3RD CONSECUTIVE MONTH WITHOUT REPAIR SOLUTION FROM RAM. INSTRUCTED TO CONTINUE DRIVING UNTIL ENGINEER IS AVAILABLE NEXT YEAR.

NHTSA SAFETY RECALL 17V-108 CAMPAIGN 144 LP HOSE! PURCHASED THE TRAVATO ON APRIL 28TH WHEN RECALL WAS ALREADY IN AFFECT THE REPAIR RECALL WAS NOT FIXED BUT THEY DELIVERED THE VEHICLE TO ME KNOWING THIS! GOT A RECALL NOTICE FROM THEM ON MAY 8TH (CERT MAIL) TELLING ME OF THE RECALL. I HAVE MADE ARRANGEMENTS FOR REPAIRS ON MAY 19TH MUST DRIVE IT TO TAMPA FL FROM JACKSONVILLE FL AT MY TIME NO EXPENSE . WILL IT BE SAFE TO DRIVE AND DO I HAVE ANY GROUNDS FOR COMPENSATION IN THIS MATTER! LAZY DAY SERVICE MANAGER SAID THEY DID NOT HAVE TIME TO FIX IT BEFORE IT WAS DELIVERED TO ME? THANK YOU FOR LISTING! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MY 2017 DODGE RAM PROMASTER'S ACCELERATOR STUCK WHEN MY VEHICLE WAS PLACED IN REVERSE CAUSING THE VEHICLE TO ACCELERATOR AT FULL THROTTLE AND HIT A STEEL GUARD POLE CAUSE MAJOR DAMAGE TO THE REAR END. WHEN IT WAS PLACED IN DRIVE TO MOVE FORWARD OFF THE GUARD POLE IT ACCELERATED AT FULL THROTTLE AGAIN CRASHING INTO A STEEL FENCE AND GATE POLE CAUSING MAJOR DAMAGE TO THE FRONT OF VEHICLE. THE VEHICLE HAS LESS THAN 4000 MILES. WE WERE NOT TURNING. THE MOVEMENT WAS STRAIT FORWARD AND BACKWARD IN A STRAIT LINE MOTION. FORTUNATELY WE WERE IN A PARKING LOT AT OUR OFFICE WHEN THIS HAPPENED. THE VEHICLE HAS NOT BEEN REPAIRED AND IS STILL IN THE DEFECTIVE CONDITION BECAUSE AS OF YET WE HAVE NOT FILED AN INSURANCE CLAIM. THIS OCCURED AT APPROXIMATELY 4:30 P.M. ON 2/17/17. THE ACCIDENT WAS ALSO CAUGHT ON VIDEO.