2021 RAM Promaster City Problems

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Complaints Reported

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Complaints by Component

ENGINE

3 complaints

Cracked cylinder head requiring full engine replacement at ~80,000 miles. Out of warranty. This is one of two vehicles, purchased at the same time from same dealer in 6/2021 with the same engine failure at ~80,000. Second vehicle is [XXX] . It is likely that these two vehicles came off the assembly line fairly close to each other, during covid and all the issues that that brought to supply chains and manufacturing. One I could have chalked up to bad luck. Two is just too much of a coincidence to believe that there isn't something wrong with these engines. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Dec 12, 2024

Engine oil leak at the oil filter. The oil filter monting surface has a defect (not flat) allowing oil to push out. It is currently available for inspection, but it is scheduled to been seen by the dealer to be replaced under warranty. Safety - issue was noticed before enough damage was done to be unsafe. The leak was substantial, so I imagine it would lead to a safety issue due to abrupt engine failure. Oil filter was properly installed, verified by independent repair facility. Leak was reproduced / verified by independant repair facility. No warning indicators for the issue.

Apr 03, 2022

EXTERIOR LIGHTING,SEAT BELTS

1 complaint

The contact owns a 2021 Ram Promaster City. The contact had initially received a recall notice for NHTSA Campaign Number: 21V728000 (Exterior Lighting). He then called the dealer and was informed that there was an additional recall on the vehicle for NHTSA Campaign Number: 21V699000 (Seat Belts) however, the parts for the recall repair were not yet available. He was informed that if he were to take possession of the vehicle, he would be held liable for any vehicle failure, including any recalls. The vehicle remained in the possession of the dealer and was not serviced. The manufacturer was also notified of the issue but offered no assistance. The contact stated that the manufacturer had exceeded reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect. Vehicle has been repaired. Dealer made arrangements for a loaner at no charge.

Dec 30, 2021

EQUIPMENT

1 complaint

Two instances of rooftop tent opening without human interaction. Incident 1 // 9-17-21: Vehicle was parked and the front drivers side latch (attached photo) opened due to gusts of wind. Incident 2 // 9-19-21: When driving approximately 65 mph (cruise control) on Interstate 40 in Arizona, the front passenger side latch released and front passenger side of rooftop tent opened. I could not see that the tent opened while driving but noticed a change in wind noise and also steering control. I immediately pulled off the highway and observed that the front passenger side of the tent was open and about a 6 inch gap between the top and bottom halves of the tent was exposed. The center strap and drivers side latch were both still engaged. At the speed of travel it was possible for the tent to open completely which could have harmed my passengers or drivers of other vehicles on the road. I have seen numerous reports of this problem on the Roofnest Flock facebook group. The equipment is available for inspection upon request. It has not been inspected by anyone else. There was no warning sign other than the product opening while parked. The product was purchased in May 2021.

Sep 20, 2021

4.7/5.0

98 reviews

Where to Find VIN for Problems Check

To check for problems and complaints on your 2021 RAM Promaster City, you'll need the VIN number. Find your VIN in one of these 4 common locations.

Where to Find VIN Number on 2021 RAM Promaster City for Problems Lookup - Dashboard, Door Jamb, Engine Bay, Documents

Understanding VIN Structure for Problem Reports

Each character in your 2021 RAM Promaster City 17-digit VIN helps identify specific complaints and problems affecting your vehicle model.

2021 RAM Promaster City VIN Structure for Complaint Verification - WMI, VDS, Check Digit, Model Year, Plant Code

How to Check 2021 RAM Promaster City Problems in 3 Steps

Locate Your VIN

Find the 17-character VIN on your 2021 RAM Promaster City dashboard (visible through windshield), door jamb, engine bay, or vehicle documents.

Review by Component

Browse owner-reported complaints organized by vehicle component (engine, transmission, brakes, electrical) to identify common issues and problem patterns for this model year.

Check Safety Issues

Review crash and fire incidents for each component to assess safety concerns. Contact your RAM dealer or report problems to NHTSA at SaferCar.gov.

Frequently Asked Questions

How many problems does the 2021 RAM Promaster City have?

The 2021 RAM Promaster City currently has 5 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2021 RAM Promaster City?

The most common problems reported for the 2021 RAM Promaster City are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2021 RAM Promaster City problem data come from?

All problem and complaint data for the 2021 RAM Promaster City comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

How do I report problems with my 2021 RAM Promaster City?

You can report safety problems with your 2021 RAM Promaster City directly to NHTSA at SaferCar.gov or call 1-888-327-4236. Your complaint helps identify patterns and may lead to recalls or investigations.

Where can I find my VIN to check problems?

Your 2021 RAM Promaster City VIN is located in 4 places: (1) Dashboard near windshield on driver's side, (2) Driver's door jamb sticker, (3) Engine bay, (4) Vehicle registration and insurance documents.

Is the 2021 RAM Promaster City reliable?

Reliability can be assessed by reviewing the number and severity of owner complaints for the 2021 RAM Promaster City. Check complaints by component, crash reports, and fire incidents above to evaluate potential issues and problem patterns.