How many problems does the 2017 TOYOTA Prius C have?

The 2017 TOYOTA Prius C currently has 101 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2017 TOYOTA Prius C?

The most common problems reported for the 2017 TOYOTA Prius C are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2017 TOYOTA Prius C problem data come from?

All problem and complaint data for the 2017 TOYOTA Prius C comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

2017 TOYOTA Prius C Problems

VISIBILITY/WIPER

20 complaints

Windshield cracked from bottom to top and across while sitting and there was no evidence of a rock or chip that would cause that. Air temp was about 95 degrees. No rain, no impact, car was sitting parked and not running.

Jul 06, 2021

MY WINDSHIELD CRACKED FOR NO REASON, WHILE IT WAS PARKED. THIS IS THE SECOND CRACK I GOTTEN ON MY WINDSHIELD FROM OWNING IT FOR 2 YEARS. THIS IS HIGHLY UNUSUAL, I DON'T DRIVE MY CAR VERY FAR, AND IT HAPPENED WHILE IT WAS PARKED.

Apr 05, 2021

TL* THE CONTACT OWNS A 2017 TOYOTA PRIUS. WHILE DRIVING ON THE HIGHWAY, THE WIPER BLADE ON THE DRIVER'S SIDE DETACHED FROM THE VEHICLE IN THE MIDDLE OF A RAIN STORM. THE CONTACT PULLED OVER, EXITED THE HIGHWAY, AND PURCHASED A NEW WIPER BLADE. THE MANUFACTURER STATED THAT THE CONTACT HAD TO USE TOYOTA WIPER BLADES EVEN THOUGH THE CONTACT DID NOT KNOW WHERE THEY COULD BE PURCHASED. THE CONTACT STATED THAT THIS WAS THE THIRD TIME THE BLADES DETACHED AND THE BLADES WERE CURRENTLY ZIP TIED TO ASSURE THEY DID NOT DETACH. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 40,000.

Oct 17, 2019

CAR WAS PARKED IN PARKING LOT IN 100 DEGREE TEMPERATURE. WINDSHIELD HAD NO DAMAGE WHATSOEVER. RETURNED TO CAR 4 HOURS LATER. TWO AND ONE-HALF FOOT CRACK, ORIGINATING IN BOTTOM DRIVER'S SIDE CORNER OF WINDSHIELD, APPEARED. NO CHIPS WERE PRESENT. DUE TO THE CRACK, VISIBILITY THROUGH THE WINDSHIELD IS COMPROMISED AND POSES A SAFETY RISK.

Sep 03, 2019

WE PARKED THE CAR AND WENT FOR A HIKE. UPON RETURNING TO THE CAR, WE NOTICED A FOOT LONG CRACK HAD FORMED IN THE WINDSHIELD. IT DOES NOT APPEAR TO BE CONNECTED TO ANY CHIPS OR DAMAGE TO THE WINDSHIELD.

Sep 22, 2018

+ 15 more complaints for this component

SERVICE BRAKES

8 complaints

On 9/14/22 I was almost a hundred miles from my home in Sherrill, NY on Rte 81 south, approaching the bridge in Binghamton, NY when I heard a loud ringing noise. At first I thought it was my phone; then I thought it was a police vehicle; then a construction noise. I finally faced the fact if was coming from my 2017 Prius which had just reached 20,000 miles. I was in heavy traffic but managed to pull over and walk around the car as the noise seemed to be coming from the rear. I saw nothing amiss. I managed to drive another twenty minutes to Great Bend, PA and just before I pulled into the parking lot at McDonalds the noise stopped. I called Nye Automotive in Oneida, NY which had sold me the car and talked to a mechanic who said he had no experience with a ringing noise. Proceeding cautiously I drove 135 miles to Quakertown, Pa where my son diagnosed the problem as the brake pad on the drivers side rear wheel that had tilted and was banging against the rotor. My son replaced the brake pad and next day we drove to Long Beach Island, NJ, stopping to check for heat coming from that wheel. It was fine. When I got back home to Sherrill I could found the email of Mark Templin, CEO of Toyota who gave me the number of [XXX], a Toyota executive. I have been driving for sixty years and had never encountered a tilted brake pad. I am so easy on brakes that mechanics marvel that I can get to over 50,000 miles before work needs to be done. I am concerned that the ringing-clanging noise alone could cause an accident. Having had a bee and a mouse in the car previously I remained in control but could have reacted badly. I told [XXX] that I thought perhaps Toyota would like to see who had made the brake pads. I had heard of airbags and other components purchased by many car makers having caused problems in the past. Mr. Wilson didn't seem interested. Also, since my car was beyond the 3-year warranty he felt Nye wanting to charge me to look at the car was appropriate. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Oct 11, 2022

MY 2 YEAR CHECK UP W/14,932 MILES I WAS ADVISED MY FRONT ROTORS NEED TO BE REPLACED DUE TO POOR PAD CONTACT AND REAR ROTORS ARE GROOVED HEAVILY AND NEED TO BE REPLACED AS WELL. I WAS SHOCKED. I DID NOT HAVE REPLACED . MECHANIC SAID WILL NOT PASS INSPECTION. IS THERE A RECALL? WHAT IS GOING ON W/TOYOTA PRIUS BRAKES. AM AFRAID TO DRIVE CAR AND CAN'T AFFORD TO REPLACE ROTORS EVERY 15,000 MILES.

Oct 16, 2020

TL* THE CONTACT OWNS A 2017 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS DRIVING AT APPROXIMATELY 19 MPH AND APPROACHING A TRAFFIC LIGHT, THE BRAKE PEDAL WAS DEPRESSED AND THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE FAILED TO STOP AND THE VEHICLE CRASHED INTO THE VEHICLE IN FRONT. A POLICE REPORT WAS NOT FILED. NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED TO THE MILLENIUM TOYOTA, 257 N FRANKLIN ST, HEMPSTEAD, NY 11550, BUT WAS NOT DIAGNOSED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND AN INSPECTOR WAS SENT OUT TO RETRIEVE INFORMATION FROM THE VEHICLE DATA RECORDER. THE CONCLUSION WAS DRIVER ERROR. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 13,000.

Jan 27, 2020

Crash: 1

SINCE PURCHASING THE VEHICLE IN OCTOBER, 2017, I HAVE HAD INTERMITTENT OCCURRENCES WHERE THE BRAKES FEEL LIKE THEY SLIP WHEN COMING TO A STOP. IT HAS HAPPENED IN ALL WEATHER CONDITIONS, (BUT MOSTLY WHEN WET), AND AT ALL SPEEDS. I CAN GO WEEKS WITHOUT AN OCCURRENCE, AND THEN IT CAN HAPPEN SEVERAL TIMES IN A WEEK. IT SEEMS TO BE COMPLETELY RANDOM. I HAVE BEEN TO TWO DEALERSHIPS, AND FINALLY WAS ABLE TO DRIVE WITH A TECH WHO FELT THE "SLIPPAGE". THEY KEPT THE CAR FOR A FEW DAYS AND TOLD ME THEY TALKED TO CORPORATE AND THAT A BUMP IN THE ROAD TRIGGERS AN ABS SENSOR TO FIRE, CAUSING THE ABS TO KICK IN. THEY ALSO TOLD ME TIRE PRESSURE MIGHT AFFECT IT. NONE OF THIS SITS RIGHT WITH ME BECAUSE IT CONTINUES TO HAPPEN. I HAVE EXPERIENCED DRIVING A CAR WHEN ABS KICKS IN, AND THIS IS NOT THE SENSATION I AM GETTING IN THE PRIUS. "SLIPPING" IS THE BEST ADJECTIVE I HAVE TO EXPLAIN WHAT IT FEELS LIKE, AND WHEN IT HAPPENS IT IS TERRIFYING. THE LAST TIME I TOOK THE CAR IN TO HAVE THEM LOOK AT THE BRAKES AGAIN, I WAS TOLD THAT SINCE CORPORATE HAD BEEN CONTACTED PREVIOUSLY, THEY WOULD HAVE TO GO BACK TO THEM. THEY DIDN'T KEEP THE CAR, AND TOLD ME THEY WOULD CALL ME BACK WHEN THE CORPORATE REP WOULD BE THERE SO HE COULD DRIVE WITH ME. THAT WAS A FEW WEEKS AGO, AND THEY HAVEN'T CALLED BACK, OR RETURNED MY CALL. AT THIS POINT, I FEEL LIKE TOYOTA IS HIDING SOMETHING FROM ME AND I HAVE LOST ALL TRUST IN THE BRAND. I FEEL LIKE I AM DRIVING AN UNSAFE CAR AND TOYOTA IS IGNORING EVERYTHING I AM SAYING TO THEM.

Jul 02, 2019

WHIRLING SOUND EMANATING FROM FRONT AREA... GOT PROGRESSIVELY WORSE. FINALLY TOOK TO DEALERSHIP, EVEN THOUGH NO WARNING LIGHTS, AND THEY INDICATED BRAKE ACTUATOR BAD, TO THE TUNE OF $3400. SO I GAVE MY OTHER PRIUS (06) TO MY DAUGHTER TO DRIVE AND SAME NOISE, SO NOW HAVE TWO FAIRLY YOUNG (FOR A TOYOTA) PAPERWEIGHTS, SINCE SERVICE MANAGER SAID UNSAFE TO DRIVE. COMPLAINED TO CORPORATE AND THEY SAID EXTENDED WARRANTY OUT OF TIME. THIS IN UNACCEPTABLE FOR THIS AGE OF CAR.

Aug 29, 2018

+ 3 more complaints for this component

UNKNOWN OR OTHER

6 complaints

While driving the speed limit of 70mph on a major highway, the sunroof on my 2017 Toyota Prius exploded. There was no warning of any kind: no other traffic nearby so no rock or debris from another vehicle; no overpass or bridge so nothing from above; it was a mild sunny day of 76 degrees so not a weather factor; and by the angle of the glass that remains being in an outward position rather than inward, reveals to me that it was from inside out, not from outside in as if it were a rock hitting. It just exploded. I was the only person in the car. Thankfully, the visor was shut on it or the shattered glass would have caused injury and of greater serious concern is just the sudden sound of what sounded like a bomb going off over my head was enough to cause a reaction which easily would result in an accident. It was a terrifying experience! I was lucky no other vehicles were nearby and could react and safely get off the road. I called 911 immediately and reported it. I have read many such claims from other Toyota owners online (see ToyotaNation.com and search by "exploding Sunroof") and even from a technician at my nearby Toyota Collision Center that it just happened to a friend of theirs also. This is not a one time issue. When I took the car to the Collision Center for an estimate and inquired about the damage, they could find no recall on it by Toyota. This is certainly a dangerous and hazardous issue that needs to be addressed asap before someone is seriously hurt or there is a fatality.

Jul 30, 2024

I PULLED UP TO THE STOP SIGN, THEN PROCEEDED TO GO AND I HAD NO POWER. I SAT THERE FOR 10-15 SECONDS BEFORE THE ACCELERATOR KICKED IN. IT SHOOK ME UP. I PROCEEDED ON AND THEN IT AGAIN HAPPENED. I WAS SITTING AT A RED LIGHT AT A BUSY INTERSECTION AND WHEN THE LIGHT GREEN I HAD NO ACCELERATION POWER AT ALL. PEOPLE WERE HONKING AND YELLING AT ME. IT WAS VERY SCARY. AFTER WHAT SEEMED TO BE AN ETERNITY, THE ACCELERATOR KICKED IN AND I WAS ABLE TO PROCEED. I HAD IT TOWED TO TOYOTA DEALER, THEY SAID THEY COULDN'T FIND ANYTHING WRONG. PLEASE PLEASE PLEASE HELP.

Jul 25, 2019

WHEN IT RAINS THE COLLISION DETECTION SYSTEM GIVES OFF FALSE WARNINGS. THE INTELLIGENCE CLEARANCE SONAR (ICS) SYSTEM GIVES AN ERROR AND IS UNRELIABLE. THIS IS A SAFETY ISSUE AND HAS BEEN REPORTED BY MULTIPLE PRIUS OWNER WITH THE ICS SYSTEM: HTTPS://PRIUSCHAT.COM/THREADS/CLEAN-PARKING-ASSIST-SENSOR-AND-INTELLIGENT-CLEARANCE-SONAR-ISSUE.182931/

May 18, 2018

THE AIR CONDITIONER EMITS A FOUL SMELL WHEN STARTING AND WHILE DRIVING. HAVE MANY NEW CARS AND NEVER HAD THIS CHRONIC PROBLEM. TOOK THE CAR TO THE DEALER AND WAS TOLD THAT THIS WAS A RECURRING PROBLEMS WITH TOYOTA. TRADED IN 2015 PRIUS WITH 36000 MILES FOR THE PRIUS PRIME AND NEVER HAD A AIR CONDITIONING PROBLEM WITH THAT PRIUS

Oct 19, 2017

TOYOTA SAFETY CONNECT COMMUNICATION MODULE HAS CEASED FUNCTIONING. VEHICLE TELEMATICS INOPERATIVE. SOS BUTTON INOPERATIVE. COLLISION NOTIFICATION INOPERATIVE. DEALER UNABLE TO DIAGNOSE.

May 06, 2017

+ 1 more complaint for this component

FUEL/PROPULSION SYSTEM

5 complaints

During hot temperatures and after coming to a full stop, the car stalls/hesitates significantly (5-6seconds) when pushing the gas pedal. The car eventually proceeds but the issue reoccurs. It can only be intermittently reproduced and no codes are shown on the car dashboard. Mechanics are unable to identify the source of the issue so it cannot be resolved.

Jul 18, 2025

While filling my Prius with gas, as soon as I started pumping, it spewed gas all over my arms and shirt, as the gas would not go down the pipe into the gas tank. My mechanic explained that gasline exhaust valve was stuck causing the gas to spirt back out the intake opening. This part had to be replaced. Firestone replaced it for a total of $337.08, however, the dealer would have charged more. It was not covered as a defect issue. The experienced mechanic said that he had seen this problem on several Toyotas. This is hazardous and Toyota should repair those that exhibit this problem; also they should change their design so that the exhaust valve does not fail causing gasoline to spill on the person pumping gas and all down the side of the car onto the cement pavement.

Sep 08, 2023

When filling gas, a near-empty Prius overflowed almost immediately, splashing fuel over the car, the ground, tires, and my feet! Gas is flammable and not good to get on one's skin. Firestone experienced/certified repairman said that he's repaired many Toyotas with the same problem. No advanced warning was presented. Last time I filled it before this incident it worked fine. Technician said that the air-exhaust that permits air to escape while gas is being delivered to the tank had failed to work properly, causing the fuel to spew back up the gas line and on to the car/ground. He had to order a part from Toyota and replace it. This cost me $337 for part and labor. I believe this is a malfunction that Toyota should cover. This part should not fail as it could start a fire and contaminate the car, ground and put petroleum on people.

Feb 14, 2023

THE VEHICLE WAS RUNNING AND STOPPED AT A STOP LIGHT. WHEN ACCELERATING TO PROCEED FROM THE STOP LIGHT THE VEHICLE WOULD BARELY ACCELERATE NO MATTER HOW FAR WE PRESSED THE GAS PEDAL DOWN. THE ENGINE WAS NOT REVVING FASTER IT JUST APPEARED TO STAY IN EV MODE WITH VERY LITTLE ACCELERATION. FINALLY AFTER ABOUT 5-10 SECONDS THE CAR STARTS ACCELERATING. WE ARE VERY CONCERNED THAT IF THIS OCCURS AT A TURN ONTO A BUSY ROAD WE COULD BE IN A POSITION WHERE WE ARE STUCK IN THE MIDDLE OF ONCOMING CROSS TRAFFIC. THIS IS VERY INTERMITTENT, MAYBE ONCE OR TWICE PER SUMMER (USUALLY IN THE HOTTER TIMES OF THE YEAR). WE'VE HAD THE CAR AT THE DEALERSHIP AND BOTH TIMES THEY HAVE SAID THEY FOUND NO PROBLEM. SEARCHING ON THE INTERNET THIS SOUNDS LIKE TSB-0241-17, WHICH I HAVE SHARED WITH THE DEALER BUT BOTH TIMES THEY HAVE INDICATED THEY SEE NO SIGN OFF A PROBLEM.

May 08, 2021

UNABLE TO FILL GAS TANK. VAPOR-CONTAINMENT VALVE ENGAGES DURING REFUELLING, CAUSING FUEL TO SPILL TO GROUND AND UNABLE TO FILL MORE THAT ONE-HALF GALLON OF FUEL. SEE ALSO: HTTPS://PRIUSCHAT.COM/THREADS/INTERESTING-FUEL-ISSUE-2016-THREE-TOURING-OVERFLOWING.173660/ (SEARCH FOR "OVERFLOW" - YOU WILL SEE THAT THIS IS A COMMON PROBLEM)

Dec 07, 2018

STEERING

5 complaints

THE COVERING ON THE STEERING WHEEL AT THE HAND LOCATIONS HAS EXCESSIVE WEAR AND THE PLASTIC IS ROUGH ON SKIN. THE MANUFACTURE WILL NOT WARRANTY THE STEERING WHEEL COVER BECAUSE OF BEING OUT OF WARRANTY I DO NOT FEEL THAT A STEERING WHEEL COVER SHOULD WEAR OFF IN LESS THAN TWO YEARS REGARDLESS OF MILEAGE WHICH IS CURRENTLY AT 139000 MILES.

Feb 05, 2020

TL* THE CONTACT OWNS A 2017 TOYOTA PRIUS. WHILE TRAVELING APPROXIMATELY 20 MPH AND ATTEMPTING TO TURN, THE STEERING ABILITY BECAME VERY DIFFICULT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO DMARK TOYOTA (15933 N IDAHOCENTER BLVD, NAMPA, ID 83687) WHERE IT WAS DETERMINED THAT A SENSOR ON THE INTERMEDIATE STEERING SHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

Nov 25, 2019

TL* THE CONTACT OWNED A 2017 TOYOTA PRIUS. WHILE DRIVING 40 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE CONTACT LOST CONTROL. AS A RESULT, THE VEHICLE CRASHED INTO A STORE. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO EDMARK TOYOTA (LOCATED AT 15933 N IDAHO CENTER BLVD, NAMPA, ID 83687, (208) 468-8000) WHERE IT WAS BEING DIAGNOSED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 2,300. THE VIN WAS NOT AVAILABLE.

May 21, 2019

Crash: 1

VEHICLE'S STEERING WHEEL BEGAN PEELING AT (12 O' CLOCK LOCATION). THE CAR HAS BEEN PARKED ON THE STREET AND GARAGED (NORMAL EXPOSURE TO SUN). FIRST, IT BEGAN TO BUBBLE AND THEN IT PEELED UNTIL NOW REACHING A3 INCHES WIDE.

Nov 02, 2018

TOYOTA PRIUS PRIME 2017 LANE DEPARTURE WARNING WITH STEERING ASSIST. THIS STEERING ASSIST FUNCTION DOES NOT WORK AS IT DOES IN ANY OTHER TOYOTA MODEL. I HAVE SPOKEN WITH TOYOTA ENGINEERING AND MET WITH A TOYOTA TECHNICAL REPRESENTATIVE AND THEY ADMIT THAT THE STEERING ASSIST FUNCTION DOES NOT WORK AS IT DOES IN ANY OTHER TOYOTA MODEL. AS YOU WILL SEE FROM MY ATTACHED DOCUMENT THIS FUNCTION REALLY DOESN'T WORK AT ALL. I AM NOT SURE IF THIS IS A REGULATED SAFETY FEATURE OR NOT BUT IT WAS SUGGESTED BY A TOYOTA EMPLOYEE THAT I MAKE THE NHTSA AWARE OF THIS FAILURE AS IT COULD BE A SAFETY CONCERN THAT SHOULD BE LOOKED AT. I HAVE DRIVEN AT LEAST 5 PRIUS PRIME ADVANCED AND ALL HAVE THIS PROBLEM IN THAT THE STEERING ASSIST FUNCTION DOES NOT WORK IN ANY OF THEM EVEN THOUGH IT IS ADVERTISED AND SOLD TO THE CONSUMER AS A INTEGRAL PART OF THE TOYOTA SAFETY SUITE THAT IS ON ALL TOYOTA VEHICLES. THIS STEERING ASSIST FUNCTION DOES WORK ON ALL OF THE OTHER TOYOTA MODELS AS ADVERTISED AND AS A CONSUMER WOULD EXPECT. PLEASE REVIEW MY ATTACHED DOCUMENT THAT DESCRIBES THE PROBLEM AND MY ATTEMPTS TO GET TOYOTA TO CORRECT THIS PROBLEM. THE STOCK ANSWER I HAVE RECEIVED FROM MOST TOYOTA REPRESENTATIVES IS THAT THE STEERING ASSIST "WORKS AS IT IS ENGINEERED TO DO" MY STOCK ANSWER TO THIS IS WHY DOES IT FUNCTION DIFFERENTLY THAN EVERY OTHER VEHICLE EQUIPPED WITH THE TOYOTA SAFETY SUITE. I HAVE NEVER RECEIVED A COHERENT REPLY TO THAT QUESTION.

Dec 14, 2017

ENGINE

4 complaints

Coolant leaking into exhaust And engine also vehicle suddenly stops for no reason now engine is completely broken due to the coolant going into the motor oil

Jul 22, 2024

The contact owns a 2017 Toyota Prius. The contact stated while driving 10 MPH and pulling out of a parking lot, the vehicle lost motive power and made abnormal sounds. Several unknown warning lights were illuminated. The vehicle failed to restart, and was towed to the dealer, where it was diagnosed that the head gasket was blown, causing damage to the engine. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic, where the same assessment was made. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist because the vehicle was out of warranty. The failure mileage was approximately 80,000.

Oct 03, 2023

TL* THE CONTACT OWNS A 2017 TOYOTA PRIUS. WHILE DRIVING 65 MPH, THE VEHICLE LOST POWER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO LONGO TOYOTA (3534 N PECK RD, EL MONTE, CA 91731, (855) 415-6497), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 25,825. THE VIN WAS NOT AVAILABLE.

Dec 09, 2019

TL* THE CONTACT OWNS A 2017 TOYOTA PRIUS. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V579000 (ENGINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TOYOTA CERTIFIED AT CAPITAL PLAZA (6100 ANNAPOLIS RD, LANDOVER, MD 20784, (301) 772-6900) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Mar 15, 2019

VEHICLE SPEED CONTROL

4 complaints

On 10/16/23 I was turning slowly into a parking spot and my car suddenly accelerated without my pressing the accelerator. I slammed on the break and the car stopped. It was frightening because I could have hit someone or something but luckily the car stopped before that happened. I believe that this was a malfunction of the accelerator. This has not been checked or reported to anyone yet but I will be calling Toyota to have it checked. There have been no warning messages.

Oct 17, 2023

2017 TOYOTA PRIUS. CONSUMER WRITES IN REGARDS TO UNINTENDED ACCELERATION. *LD THE CONSUMER STATED THE VEHICLE ACCELERATED AND THE BRAKES WERE UNRESPONSIVE RESULTING IN A CRASH. THE CONSUMER WAS INJURED AND REQUIRED MEDICAL ATTENTION. *JS *JS

Jun 20, 2019

Crash: 1

Injuries: 1

THE ADAPTIVE CRUISE CONTROL IN THIS VEHICLE HAS SEVERAL OPERATIONAL ISSUES (PROGRAMMING BUGS OR DEFECTS) WHICH ARE POTENTIALLY EXTREMELY HAZARDOUS. PERHAPS THE MOST POTENTIALLY DANGEROUS BEHAVIOR OF THE SYSTEM IS AS FOLLOWS: - WHEN USING ADAPTIVE CRUISE CONTROL, THE SYSTEM AUTOMATICALLY ACCELERATES AND APPLIES BRAKING FORCE TO STAY A SET DISTANCE (ONE OF THREE DISTANCES) FROM THE NEAREST PRECEDING VEHICLE. - WHEN THE NEAREST PRECEDING VEHICLE CHANGES LANES, THE SYSTEM CAN BECOME CONFUSED, DISPLAY "NO PRECEDING VEHICLE" AND DISENGAGE. - THIS BEHAVIOR CAN BE DANGEROUS OR LIFE-THREATENING IN SOME CASES, WHICH I'VE EXPERIENCED SEVERAL TIMES: WHAT HAPPENED: - HIGHWAY DRIVING AT 65MPH, USING ADAPTIVE CRUISE CONTROL AND FOLLOWING ANOTHER VEHICLE. - WE APPROACH AN AREA OF CONGESTION OR STOPPED VEHICLES (A TRAFFIC JAM). - THE PRECEDING VEHICLE BEGINS QUICK DECELERATION IN ORDER TO AVOID REAR-ENDING THE VEHICLE IN FRONT OF IT. - MY ADAPTIVE CRUISE CONTROL ALSO APPLIES STRONG BRAKING TO MAINTAIN ITS PROGRAMMED DISTANCE - THE PRECEDING VEHICLE CHANGES LANES OUT OF MY LANE - MY ADAPTIVE CRUISE CONTROL DISPLAYS "NO PRECEDING VEHICLE" AND DISENGAGES, WHICH MEANS THAT IT STOPS BRAKING - MY CAR IS NOW FLYING INTO THE VEHICLE IN FRONT OF ME, GIVING ME ONLY A MOMENT TO REACT AND APPLY BRAKING. INSTEAD OF DISENGAGING DURING BRAKING, THE ADAPTIVE CRUISE CONTROL SHOULD CONTINUE BRAKING DOWN TO A SPEED OF 25MPH, WHICH IS THE MAXIMUM SPEED THAT TOYOTA'S SAFETY STOP OPERATES AT TO BRING A CAR TO A COMPLETE STOP. THE CURRENT BEHAVIOR OF THE SYSTEM HAS LED TO SEVERAL NEAR ACCIDENTS IN MY HIGHWAY DRIVING, AND IS UNDOUBTEDLY A DANGER TO ANYONE ELSE WHO USES A TOYOTA ADAPTIVE CRUISE CONTROL OF THIS MODEL ON THE HIGHWAY. I REPORTED THIS ISSUE TO TOYOTA LAST YEAR AND THEY SEEM UNINTERESTED IN FIXING IT, REFUSING EVEN TO CONVEY MY REPORT TO THEIR DEVELOPERS IN JAPAN.

Oct 22, 2018

WHILE DRIVING ON INTERSTATE HIGHWAY IN HEAVY TRAFFIC USING CRUISE CONTROL MY CAR SUDDENLY ACCELERATED QUICKLY. WEATHER WAS ALIGHT RAIN. IT WAS LIKE THE RADAR FOR THE CRUISE CONTROL SHUT OFF OR STOPPED BEING PROCESSED.

Dec 28, 2017

STRUCTURE

4 complaints

The rear quarter panel is peeling off

Aug 29, 2023

WINDSHIELD CRACKS FROM IMPACT WITH SMALL ROCKS. IN THE PAST WEEK, MY WINDSHIELD WAS IMPACTED TWICE BY SMALL ROCKS. BOTH TIMES THE WINDSHIELD WAS DAMAGED. BOTH TIMES I WAS DRIVING APPROXIMATELY 50 MILES PER HOUR ON A HIGHWAY. THE WINDHIELD IS THE PROBLEM. I REALIZE A ROCK MIGHT DAMAGE A WINDSHIELD BUT THE GLASS IN MY PRIUS IS MUCH MORE SUSCEPTIBLE TO DAMAGE THAN IS ACCEPTABLE. LUCKILY I GOT BOTH CRACKS REPAIRED BEFORE THE DAMAGE COULD SPREAD AND CAUSE SAFETY ISSUES. (I BOUGHT MY PRIUS THREE MONTHS AGO; IT HAS 5,000 MILES.)

Aug 22, 2018

THE WINDSHIELD OF OUR 2017 PRIUS PRIME SUSTAINED DAMAGE WHILE TRAVELING ON A HIGHWAY. THE STONE WAS PEA SIZED AND SHOULD NOT HAVE CRACKED THE WINDSHIELD AT THE SPEED OF 50MPH.

Apr 20, 2018

DEFECT IN MOLDING AROUND WINDOW FRAMES THAT ALLOW AIR TO PASS WITH WINDOWS ROLLED UP

Nov 19, 2017

POWER TRAIN

3 complaints

The contact owns a 2017 Toyota Prius. The contact stated while the contact's wife was driving at an undisclosed speed, the accelerator pedal was depressed. The accelerator pedal was depressed, however the vehicle failed to accelerate as intended. The contact stated that the vehicle stalled and jerked. The vehicle was driven to the residence. The contact stated that the battery indicator did not look as if the battery was charging. The contact stated that the vehicle was taken to two independent mechanics; however, the failure was not duplicated. In addition, the vehicle was taken to the dealer; however, the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the failure had become persistent. The contact stated that during one failure his wife was driving, and the vehicle lost motive power and stalled. The vehicle failed to restart. The vehicle was towed to an independent mechanic however, the failure was not duplicated. In addition, the contact stated that during one failure, the excessive acceleration warning light illuminated. The contact had not depressed the accelerator pedal during the failure. The manufacturer was made aware of the failure and a case was filed. The contact was informed that no assistance was available. The failure mileage was approximately 68,000.

Nov 27, 2024

I WAS GOING TO MAKE A RIGHT TURN AND THE CAR WOULD NOT ACCELERATE RIGHT AWAY EVEN THOUGH IT WAS IN "D" MY HUSBAND SAID HE EXPERIENCED THE SAME THING TWICE WHILE DRIVING THIS CAR.

Oct 06, 2018

MY NEW TACOMA HAS A WHINE/HOWL COMING FROM THE REAR DIFFERENTIAL. PER MY DEALER, THEY HAVE STARTED A TAS CASE WITH TOYOTA CORP AND WERE ADVISED THAT THE CONDITION DESCRIBED IS KNOWN, AND UNDER INVESTIGATION. TAS SAYS THERE ARE NO RECOMMENDED REPAIRS AT THIS TIME. THE PROBLEM IS OCCURRING BETWEEN 30-65 MPH WHEN DECELERATING AND FEATHERING THE THROTTLE, BUT IS NOW BECOMING MORE PRONOUNCE WITH TIME AND MORE MILEAGE. I'M CONCERNED THAT THE ISSUE COULD POTENTIALLY BECOME A SAFETY ISSUE. THIS ISSUE IS OCCURRING WITH 2016-17 TACOMA'S. MANY DIFFERENTIALS HAVE BEEN REPLACED BY DEALERS; EVEN THE REPLACEMENT DIFFERENTIALS ARE EXPERIENCING THE SAME ISSUE.

Apr 15, 2017

ELECTRICAL SYSTEM

3 complaints

For the past year or so we have had issues with the vehicle not starting properly. If we leave the radio, wipers, heater, or air conditioner in the ON position when we shut the car off, or a window down a little on a hot day, a sensor triggers a Low Battery error code. We have had the battery checked and it is NOT low. When this happens to start the car we need to get a jumpstart from someone. This limits where we feel safe driving to as in a remote place where not many other people and cars are it would be more difficult to find someone to give us a jumpstart. On occasion, we have had to call a towing service to come to help us, which requires sometimes a long wait. The car starts right up once the connection to the other vehicle's battery is made. We should not need a checklist to make sure everything is turned off before we leave the car to avoid this non-starting issue.

Oct 26, 2022

TL* THE CONTACT OWNS A 2017 TOYOTA PRIUS. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE ENGINE AUTOMATICALLY STARTED. KOONS ARLINGTON TOYOTA (4045 LEE HWY, ARLINGTON, VA 22207, (703) 522-6000) WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. *TT

Jul 16, 2018

1) THE TABLET INFORMATION SCREEN IS SO LARGE AND THE INSTRUCTIONS SO COMPLICATED THAT YOU HAVE TO TAKE YOUR EYES OFF THE ROAD FOR A LONG TIME JUST TO REGULATE HVAC AND RADIO 2) THE CAR GOES COMPLETELY DEAD RANDOMLY AFTER DRIVING IT. MUST BE TOWED.

Jul 18, 2017

VEHICLE SPEED CONTROL,SERVICE BRAKES

3 complaints

I HAD AN SUA (SUDDEN UNINTENDED ACCELERATION). I DROVE UP AN INCLINE INTO THE "DRIVEWAY" OF THE HOLIDAY IN IN DOWNTOWN SAN DIEGO, PULLED UP INTO A SMALL CIRCULAR AREA/DRIVEWAY WHERE YOU CAN REGISTER FOR YOUR ROOM OR PICK UP OR DROP OFF PEOPLE. MY FOOT WAS ON THE BRAKE, I WAS STOPPING THE CAR TO PICK UP MY DAUGHTER AND HER BOYFRIEND. AND THE CAR TOOK OFF ON IT'S OWN. I TRIED DESPERATELY TO USE THE BRAKES, BUT THEY WOULDN'T WORK, SO I KEPT DRIVING AROUND THE CIRCULAR DRIVEWAY TO KEEP CONTROL OF THE CAR WHILE I KEPT TRYING TO STOP THE CAR TO NO AVAIL. THE CAR KEPT ACCELERATING AND SCREECHING AROUND THE DRIVEWAY AND THEN I FINALLY LOST CONTROL AND THE CAR HIT A WALL TO MY RIGHT, THEN MOVED A BIT FORWARD AND BUMPED INTO A CURB ON THE LEFT AND FINALLY STOPPED.MY OTHER DAUGHTER WAS IN THE PASSENGER SEAT.WE WERE BOTH TERRIFIED! I CONTACTED TOYOTA AND FROM THE TIME OF THE ACCIDENT (10/28/19) TO THE TIME I WAS ABLE TO TALK WITH A PERSON IN THEIR CLAIMS DEPT OR RATHER RECEIVE AN EMAIL RESPONSE, IT WAS 64 DAYS LATER (10/31/19). AND THAT IS ONLY BECAUSE I CALLED THEM. I TALKED TO SEVERAL CASE MANAGERS ON DIFFERENT DAYS WHO SEEMED UNHELPFUL UNTIL FINALLY ONE OF THEM GOT IN TOUCH WITH THE CLAIMS DEPARTMENT AND TOLD ME THEY WOULD CALL ME. TOYOTA WILL NOT TAKE ANY RESPONSIBILITY FOR THIS AND I AM REALLY UPSET THAT NOW I WILL HAVE AN ACCIDENT ON MY RECORD AND MY INSURANCE WILL INCREASE SIGNIFICANTLY FOR SOMETHING THAT ISN'T EVEN MY FAULT! I AM AN EXCELLENT DRIVER AND HAVE NEVER HAD AN ACCIDENT THAT WAS MY FAULT. I WAS ALERT AND COHERENT AS WAS OBVIOUS TO ALL OF THE PEOPLE I SPOKE TO DIRECTLY AFTER THE ACCIDENT. MY DAUGHTER, IN THE PASSENGER SEAT, WITNESSED ALL OF MY ATTEMPTS TO USE THE BRAKES TO STOP THE CAR.

Nov 12, 2019

Crash: 1

TL* THE CONTACT OWNED A 2017 TOYOTA PRIUS. WHILE THE CONTACT WAS REVERSING THE VEHICLE INTO A PARKING LOT, IT ACCELERATED WITHOUT WARNING. THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL, BUT IT FAILED TO ENGAGE AND CAUSED THE VEHICLE TO CRASH INTO A TREE. ALL THE AIR BAGS DEPLOYED. THE CONTACT DID NOT ENGAGE THE EMERGENCY BRAKE. THE CONTACT AND PASSENGER SUSTAINED MINOR INJURIES AND RECEIVED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE CONTACT'S INSURANCE COMPANY TOWED THE VEHICLE TO A LOT AND DEEMED IT A TOTAL LOSS. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE FAILURE MILEAGE WAS APPROXIMATELY 13,850. *LN*JB

Oct 30, 2019

Crash: 1

Injuries: 2

TL* THE CONTACT OWNED A 2017 TOYOTA PRIUS C. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE INADVERTENTLY ACCELERATED. THE CONTACT STATED WHILE THE BRAKE PEDAL WAS BEING DEPRESSED THE VEHICLE FAILED TO STOP. THE CONTACT THEN SWERVED TO THE RIGHT AND HIT A CURB AS THE VEHICLE WENT AIR BOURNE. THE FRONT OF THE VEHICLE CRASHED INTO A TREE AND SOME BRUSHES. THE CONTACT STATED THAT ALL FRONT, SIDE, AND REAR AIR BAGS DEPLOYED. THE CONTACT SUSTAINED SCRATCHES AND CUTS TO THE KNEES AND NECK INJURIES AS SHE WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT WHERE IT WAS DEEMED A TOTAL LOSS. THE DEALER WESTBURY TOYOTA (1121 OLD COUNTRY RD, WESTBURY, NY 11590, (516) 272-4499) WAS CONTACTED BUT THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WERE A CASE WAS OPENED AND FIELD INVESTIGATORS WERE TO INSPECT THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 21,000. *TT *AS *AS *TR CONSUMER STATED I'M IN TOUCH WITH MY PERSONAL CLAIMS MANAGER, MR. THOMAS OPATZ AT ESURANCE AND CUSTOMER EXPERIENCE AT TOYOTA WHO I SENT MY PERMISSION TO HAVE MY CAR INSPECTED BECAUSE I ENCOUNTERED A PROBLEM WITH MY ACCELERATOR WHICH APPARENTLY BECAME STUCK AND IN MY DESPERATE ATTEMPT TO STOP THE CAR BY APPLYING EXTREME PRESSURE TO MY BRAKES AND I COULD NOT STOP MY OUT OF CONTROL CAR SO I HAD TO SWERVE TO MY RIGHT TO AVOID CATASTROPHIC ACCIDENT. I SWERVED INTO TREES WHICH BROUGHT MY CAR TO A COMPLETE STOP. ALL MY AIRBAGS DEPLOYED AND MY SEATBELT PROTECTED ME. PHOTOS ATTAHED *JB

Aug 16, 2019

Crash: 1

Injuries: 1

AIR BAGS

2 complaints

The contact was driving a company-owned 2017 Toyota Prius C. The contact stated that while driving at 65 MPH, another driver merging onto the highway attempted to cross multiple lanes of traffic, misjudged, and collided with the front passenger-side fender of the contact’s vehicle. As a result, the contact’s vehicle struck the left shoulder barrier, became airborne, and overturned three times before coming to rest in the middle of the roadway. Despite the severity of the crash, the air bags did not deploy. No warning lights were illuminated. The vehicle was towed to a storage facility and deemed a total loss by the employer’s insurance provider. A police report was filed, and injuries were reported. The contact was transported by EMTs to a local hospital and treated for multiple nondescript injuries, including a damaged right rotator cuff and body pain. The contact also underwent chest and torso X-rays due to concerns of possible internal bleeding. The manufacturer was not notified of the failure. The failure mileage was unknown.

Aug 19, 2025

Crash: 1

Injuries: 1

MY VEHICLE WAS REAR-ENDED AND SHOVED INTO A THIRD VEHICLE. WE WERE ON AN INTERSTATE HIGHWAY WITH WET PAVEMENT, AND TRAFFIC WAS SLOWING. WE WERE TRAVELING STRAIGHT. THE AIRBAGS DID NOT DEPLOY, AND MY WIFE, BELTED IN THE FRONT PASSENGER SEAT, WAS TWISTED SIDEWAYS BY THE IMPACT. SHE EXPERIENCED A PELVIC FRACTURE AND AGGRAVATION OF HER ARTHRITIC LEFT HIP JOINT. WE BELIEVE THAT AIRBAG DEPLOYMENT WOULD HAVE PREVENTED THESE INJURIES. I HAVE ATTACHED THREE EVENT DATA FILES AND VEHICLE CONTROL HISTORY FILES. (I CAN'T SEE IF ALL THREE ARE ATTACHED.)

Aug 17, 2019

Crash: 1

Injuries: 1

ENGINE,FUEL/PROPULSION SYSTEM

2 complaints

Dear NHTSA, I am seeking assistance and compensation for ongoing warranty and repair issues with my Toyota Prius. Key Incident Timeline: •March 21, 2024: Dashboard message “Grille Shutter Inoperable” •March 25, 2024: Toyota of Glendale visit •Charged $220 for diagnostics •Refused to honor service bulletin •Vehicle mileage: 149,217 Customer Service Interactions: •April 9, 2024: •Contacted Toyota customer service •Confirmed CA emissions coverage to 150,000 miles •Discovered extended warranty unexpectedly canceled Brand Engagement Claim: •April 9, 2024: Filed claim with Toyota’s Brand Engagement line •June 26, 2024: Claim denied, dealership’s decision upheld Repair Challenges: •July 5, 2024: Wondries Toyota diagnostic visit •Charged $200 for diagnostics •Confirmed active service bulletins would have covered repairs Repair Management: •Northeast Mechanic has handled all subsequent repairs due to Toyota’s failures Financial Losses Breakdown: •Initial diagnostic fee (Toyota of Glendale): $220.00 •Diagnostic fee (Wondries Toyota): $200.00 •Car rental (July 6, 2024 - Hertz): $1,356.17 •Car parts: $1,706.55 •Labor on vehicle: $754.22 •Water pump: $167.78 •Head Gasket, Spark Plugs, Engine Water Pump: $2,161.00 •Total financial loss: $6,565.72 I request a comprehensive investigation into these warranty and repair issues, seeking full compensation for the financial burden caused by Toyota’s repeated failures. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Nov 21, 2024

Dashboard pop up came up saying that the grille shutter is inoperable to visit a dealer. Went online and noticed there were recalls for my Prius year and because emissions is affected I contacted Toyota financial customer service who said to go to a dealer and that they would fix no charge. Went three times to the dealer and they did not want to honor the recall. Charged me $200 to run diagnostics on the vehicle and confirmed that the code that was being recalled matched. They made excuses and in the end did not fix. The pop up appeared March 2024 and since then I now have another pop up appear about the hybrid system overheating due to them not fixing. I went to a local mechanic who said it was the dealers responsibility since there are service bulletins but they do not want to help. The car has stalled out on the freeway almost leaving me to get hit and my fuel has gotten worse.

Jul 03, 2024

SEATS

2 complaints

The driver's side car seat automatic seat adjustment (backwards/forwards) failed all of a sudden with no warning. It was working when I parked the car to go into an office for an appointment. When I came back out to the car, it wouldn't work and was making strange noises. I called the dealer and they said to bring in the car to be looked at. This is a safety issue because it was hard to reach the pedal to drive the car without pillows pushing me forward in the car seat. The car was taken to the dealer twice and I was finally told that the track the car goes forward and backward on was worn out and the motor would need to be replaced. I was quoted $3K for the repair because the warranty had expired and the car seat needed to be removed to make the repairs.

Jun 03, 2022

1)THE DRIVER'S SEAT IS TILTED TO THE RIGHT 2)DRIVER SEAT BAD 3)LONG-DISTANCE DRIVING VERY TIRED 4)THE PASSENGER SEAT IS TILTED TO THE RIGHT 5)SHEET CAN NOT SUPPORT MY BODY

Mar 19, 2017

EXTERIOR LIGHTING

2 complaints

UNDER CERTAIN DAYTIME CONDITIONS THE DASHBOARD DISPLAY BECOMES TEMPORARILY UNREADABLE DUE TO PUPILLARY DELAY ADJUSTING TO UNILLUMINATED DASHBOARD DISPLAY OF SPEEDOMETER.THE DASHBOARD, BY DESIGN, IS NOT ILLUMINATED DURING DAYLIGHT. BECAUSE OF THIS, UNDER BRIGHT SUNNY CONDITIONS, WHEN THE DRIVER GLANCES AT THE SPEEDOMETER DISPLAY, HIS EYES CANNOT IMMEDIATELY ADJUST TO READ THE VEHICLE WITHOUT TAKING HIS EYES OFF THE ROAD AHEAD TO KNOW HIS SPEED.

Mar 08, 2019

BRIGHT LED HEADLIGHTS ISN'T THE ISSUE JUST WITH MY PRIUS PRIME BUT WITH ALMOST ALL NEW VEHICLES ON THE ROAD THAT I PRESUME HAVE LED LIGHTS. THE LIGHTS ARE SO BRIGHT THAT IT BOTHERS THE DRIVER OF THE ONCOMING VEHICLE OR TRAFFIC. I FACE THAT ISSUE WHILE DRIVING AND CAN IMAGINE THE SAME WITH THE DRIVER OF THE ONCOMING VEHICLE. THERE ARE INSTANCES WHEN DRIVERS FLASH THEIR HEADLIGHTS ASKING TO USE LOW-BEAM WHILE I AM ALREADY USING THE LOW-BEAM LIGHT SETTING. LAST NIGHT 3/6/2018, AN IRRITATED DRIVERS JUST BRUSHED OFF MY CAR ON A COUNTY ROAD THINKING THAT I AM NOT RESPONDING TO HIS FLASHING LIGHT SIGNAL OR ASK TO USE LOW-BEAM ON MY CAR. I SEE EXCESSIVE BRIGHT LIGHTS ON NEWER CARS AS A SAFETY ISSUE WHILE DRIVING.

Mar 07, 2018

WHEELS

2 complaints

I HAVE 9150 MILES ON MY CAR. GOING 80MPH ON THE HIGHWAY MY RIGHT REAR TIRE BLEW OUT. THE TIRES ARE TOYO NANOENERGY A29. THE TIRE BLEW OUT ON THE SIDE OF THE TIRE FACING THE CAR. I DID NOT HIT ANYTHING. TOYOTA REFUSED TO PAY FOR THE TIRE EVEN THOUGH THEY ARE STILL UNDER WARRANTY. THEY EVEN CHARGED ME FOR LABOR.

May 18, 2018

MY COMPLAINT HAS TO DO WITH A DESIGN "FEATURE" OF MY NEW VEHICLE. HAVING OWNED IT LESS THAN A WEEK, NO RELATED INCIDENT HAS OCCURRED. HOWEVER, I SEE AN UNNECESSARY RISK DUE TO THIS DESIGN. MY NEW CAR, A 2017 PRIUS 4 TOURING, COMES WITH NO SPARE TIRE. THERE ARE THREE PRIUS MODELS LIKE THAT, EVEN FOR THE 2018 MODEL YEAR. HAVE YOU CONSIDERED THE RELATED SAFETY ASPECTS OF THAT TOYOTA DECISION? IN THE WESTERN US, ESPECIALLY, THERE ARE MANY PAVED ROADS WITH LITTLE OR NO TRAFFIC AND SPOTTY, IF ANY, CELL PHONE SERVICE. TYPICALLY, THEY ARE IN DESERT AREAS, SCORCHING IN THE SUMMER, FRIGID IN WINTER, WITH TOWNS FAR APART. IF A DRIVER OF A CAR LIKE MINE HAS A TIRE BLOWOUT IN SUCH A REMOTE AREA, HE/SHE IS LITERALLY STRANDED. THE SUPPLIED TIRE REPAIR KIT WILL NOT HELP IN CASE OF A BLOWOUT. AVERAGE OWNERS WILL NOT EVEN KNOW THEY ARE WITHOUT A SPARE TIRE UNTIL THEY NEED ONE. MORE THAN AN INCONVENIENCE, THIS COULD BE FATAL TO THE DRIVER AND PASSENGERS IN EXTREME HEAT OR COLD. THE DRIVER'S ONLY HOPE IS THAT ANOTHER VEHICLE WILL HAPPEN ALONG TO HELP. A RISK LIKE THAT DOES NOT JUSTIFY A MANUFACTURER'S CUTTING COSTS TO BOOST PROFITS. IMHO, THE NHTSA SHOULD TAKE THE FOLLOWING ACTIONS: 1 - ANY CAR SOLD NEW WITHOUT A USABLE SPARE SHOULD BE RECALLED AND RETROFITTED. 2 - MANUFACTURERS SHOULD NOT BE ALLOWED TO SELL CARS IN THE USA WITHOUT A USABLE SPARE. THANK YOU FOR ALLOWING ME TO VOICE MY OPINION. I HOPE YOU WILL AGREE THAT ABSENCE OF A SPARE TIRE IS AN UNNECESSARY RISK.

Dec 05, 2017

STRUCTURE,UNKNOWN OR OTHER

1 complaint

Standing at a red light and someone rear ended

Jul 18, 2025

Crash: 1

ENGINE AND ENGINE COOLING

1 complaint

The contact owns a 2017 Toyota Prius. The contact stated that while driving approximately 25-30 MPH, the vents were blowing out cold air. The check engine warning light was illuminated. The contact was adding coolant to the coolant reservoir every three to four days. The vehicle was taken to the local dealer, where it was diagnosed and determined that the coolant was leaking into the exhaust pipe. The dealer recommended that the exhaust system front pipe be replaced. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 81,700.

Feb 27, 2025

VEHICLE SPEED CONTROL,ENGINE

1 complaint

I had just changed from the right-hand lane to the center lane of a six-lane expressway when my vehicle lost power and i was able to move over to the right hand shoulder of the road. The accelerator pedal did not work and I just coasted to the side of the road. I noticed that a red warning saying something about RADAR flashed on the instrument panel when this happened. I turned off the vehicle and tried to restart it, but nothing happened. I then texted the person who was expecting me and explained the problem. Since I had just taken the car to the dealer for its regular 40,000 mile service four days earlier, I intended to call my dealer to ask them what to do. All of this took about 10 minutes with the engine turned off. Before doing this, I again tried to restart it. It started and I inched it forward on the shoulder of the road. Since I did not feel safe parked on the shoulder, I merged into traffic and took it to another Toyota dealer. They said that they could not look at my vehicle to diagnose what might be wrong because all their technicians were going home at 4 pm. I drove to my son's house and he suggested that I report this to you. Something similar happened to him when he was driving this same vehicle about six month ago. He was driving on a city street, did not notice any dashboard warning, and took it to this same dealer. They were not able find anything wrong. I felt I should report this since this is the second time this vehicle suddenly lost power. My incident happened when I was driving at expressway speed and could have caused a serious accident had I not been able to coast to the shoulder of the road.

Apr 12, 2022

VEHICLE SPEED CONTROL,UNKNOWN OR OTHER

1 complaint

For the second time (first in 2019) I was seconds and maybe two feet from stopping the car to park when, with my foot on the brake, the car suddenly and without warning lunged forward at what seemed like full throttle. The first "crash" was in my driveway. The force was shocking and took off the front of the car. I insisted Toyota investigate and they ultimately denied any liability. After the car was allegedly repaired, I started noticing another phenomenon: every time I would slow down to brake--approaching an intersection or stop sign, etc.--the car would briefly lunge forward before the brakes engaged to stop the car. I reported this to the dealer 2-3 times and each time I was assured that this was "normal" for a hybrid transitioning from gas to electric at a lower speed. Two weeks ago, with a friend in the car, I was pulling into a parking space, foot on the brake and about to stop, when the same thing occurred: without warning, the car lunged forward, at what seemed like full throttle, and crashed into a low concrete wall. Had it been seconds later, we would have had our seatbelts off and gone into the windshield. There were injuries. FYI, I have a pretty much perfect driving record and log thousands of miles each year. I had ZERO problems with the Prius I owned prior to this one. I will never drive this car again.

Jun 19, 2021

Crash: 1

Injuries: 1

ELECTRICAL SYSTEM,SEAT BELTS,SEATS

1 complaint

EVEN THOUGH THIS VEHICLE HAS NOTHING TO DO WITH THIS CASE, I CONSIDER THAT IT IS VERY RELEVANT THAT I EXPRESS MY CONCERNS WITH THIS VEHICLE DUE TO THE FACT THAT I TRADED IN MY 2015 TOYOTA PRIUS FOR A VEHICLE THAT PROVIDED AN UNSAFE DRIVING EXPERIENCE TO MY FAMILY WHICH WAS THE 2017 TOYOTA PRIUS WITH VIN NUMBER [XXX] AFTER TAKING IT TO THREE DIFFERENT TOYOTA DEALERSHIPS TO BE EVALUATED BY TWO DIFFERENT TOYOTA FIELD INSPECTORS FROM TOYOTA HEADQUARTERS, TOYOTA MOTOR VEHICLES MADE THE CHOICE NOT TO LISTEN TO OUR CONCERNS AND REJECTED TO TAKE RESPONSIBILITY PROVIDING ME A SAFETY HAZARD PRODUCT IN ORDER TO AVOID LEMON LAW AND/OR MAKE ME AWARE OF THE HIGH LEVELS OF EMF THAT THE VEHICLE HAD. ON APRIL 18 2019, WE NEVER WERE TOLD BY THE SECOND FIELD INSPECTOR SENT BY TOYOTA HEADQUARTERS THE RESULTS OF HIS FINDINGS. BIG TWO TOYOTA TOOK ADVANTAGE OF THE SITUATION AND CONVINCED US TO TRADE IN THIS VEHICLE FOR A NEW 2019 TOYOTA SIENNA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Apr 01, 2020

UNKNOWN OR OTHER,SERVICE BRAKES,ENGINE

1 complaint

THIS IS FOR 2017 TOYOTA PRIUS PRIME, BUT THERE IS NO OPTION. WHILE TAKING MY KID TO ENROLL IN SWIMMING CLASS, WHILE TAKING TURN INTO THE FACILITY THE BRAKES STOPPED WORKING AND THE CAR WOULDN'T STOP, SOME HOW I DROVE INTO PARKING LOT (I AM NOT SURE HOW I DID IT IN THAT TENSE SITUATION) NONE OF THE BUTTONS WERE WORKING, THE CAR WAS BEEPING SHOWING EVERY THING FAILED AND BY GODS GRACE THE HAND BRAKE WORKED AND FINALLY THE CAR STOPPED. NOW I AM SCARED AS THIS HAPPENED WITH MY KID IN THE CAR. I NEED HELP AND I DON'T WANT TO DRIVE THIS CAR AGAIN AND I TOWED IT TO THE TOYOTA DEALER. AFTER EXITING I CALMED DOWN A LITTLE BIT CALLED MY HUSBAND AND HE RECORDED THE ERRORS AND THE SOUNDS. I THOUGHT THE CAR WAS GOING TO BLOW UP.

Jul 25, 2019

AIR BAGS,STRUCTURE

1 complaint

TAKATA RECALL POSSIBLY. WET PAVEMENT, TRAFFIC SLOWED ON INTERSTATE TO ABOUT 45 MPH, TAILGATING SMALL PICKUP HIT MY REAR CRUMPLE ZONE, SHOVED ME INTO A SMALL SUV THAT CRUSHED MY FRONT CRUMPLE ZONE. AIRBAGS DID NOT DEPLOY. NEITHER MY WIFE (FRONT SEAT PASSENGER) NOR I FELT ANY DISCOMFORT, BUT A FEW DAYS LATER SHE COMPLAINED ABOUT PAIN IN HER WAIST AREA. SHE WAS LATER DETERMINED TO HAVE A FRACTURED PELVIS AND A JOSTLED LEFT HIP JOINT.

Apr 24, 2019

Crash: 1

Injuries: 1

SERVICE BRAKES,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

WHILE I AM SLOWING TO A STOP, A WARNING LIGHT COMES ON INDICATING THAT I AM PRESSING THE BRAKE AND THE ACCELERATOR AT THE SAME TIME. THIS IS NOT POSSIBLE. THE CAR DOES TRY TO MOVE FORWARD BUT PRESSURE ON THE BRAKE OVERCOMES THAT ISSUE. THIS HAS HAPPENED MULTIPLE TIMES (NOT EVERY TIME) BUT FORTUNATELY NO ACCIDENTS HAVE OCCURRED. THIS HAS ALSO NEVER HAPPENED WHEN I AM DRIVING AT HIGHWAY SPEED AND NEED TO BRAKE.

Mar 28, 2019

UNKNOWN OR OTHER,ENGINE

1 complaint

THE INVOLVED VEHICLES WERE DESIGNED TO ENTER A FAILSAFE DRIVING MODE IN RESPONSE TO CERTAIN HYBRID SYSTEM FAULTS. TOYOTA HAS FOUND THAT IN RARE SITUATIONS, THE VEHICLE MAY NOT ENTER A FAILSAFE DRIVING MODE AS INTENDED. IF THIS OCCURS, THE VEHICLE COULD LOSE POWER AND STALL. WHILE POWER STEERING AND BRAKING WOULD REMAIN OPERATIONAL, A VEHICLE STALL WHILE DRIVING AT HIGHER SPEEDS COULD INCREASE THE RISK OF A CRASH.

Feb 04, 2019

STRUCTURE,VEHICLE SPEED CONTROL

1 complaint

WE WERE STOPPED AT A TRAFFIC SIGNAL GOING NORTH. WHEN THE LIGHT TURNED GREEN, THE CAR IN FRONT OF US STARTED TO GO AND ALL OF THE SUDDEN, OUR CAR WENT INTO RAPID ACCELERATION. WE COULD NOT STOP THE CAR. IT CRASHED INTO THE CAR IN FRONT OF US. WE TRIED JAMMING ON THE BREAKS AND TURNING OFF THE IGNITION, BUT COULD NOT GET CONTROL. BECAUSE WE WERE HEADING UPHILL, THE CAR FINALLY CAME TO A STOP. WE WERE ON A CITY STREET AT A STOP SIGNAL.

Jan 25, 2019

Crash: 1

ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

1 complaint

WHEN DRIVING ON THE HIGHWAY DURING RAIN THE ADAPTIVE CRUISE CONTROL SPONTANEOUSLY STOPS AND LASHES ON THE DASH DISPLAY THAT IT IS NO LONGER SET, THE CAR DECELERATES RAPIDLY, LEAVING THE DRIVER SCRAMBLING TO DETERMINE WHAT HAS HAPPENED. THE SYSTEMS INVOLVED ARE THE ADAPTIVE CRUISE CONTROL AND "TOYOTA SAFETY SENSE."

Jan 19, 2019

STEERING,VEHICLE SPEED CONTROL

1 complaint

CAR WAS ON 2 LANE BLACKTOP IN 40 MPH ZONE DRIVING APX 35 MPH, A FEMALE, RESPONSIBLE OWNER/DRIVER AGE 79 WAS DRIVING WHEN SUDDENLY,WITHOUT ANY WARNING,COMES TO NEAR HALT IN ROAD AND PULLS/HARD TO RIGHT HAND SIDE OF SHOULDER OFF THE ROAD. DRIVER HAD NO CONTROL OVER DIRECTION OR SPEED BEFORE FINALLY ABLE TO STOP CAR ON TOP OF DITCH. DRIVER WAS ABLE TO GET CAR TO STALL/STOP ENGINE BEFORE REACHING DITCH AND POSSIBLY A TURNOVER. DRIVER HAD NEVER BEEN SO FEARFUL IN HER LIFE,HAD SHE BEEN UNABLE TO STOP CAR IT WOULD HAVE DRIVEN HER OVER.REPORTED SITUATION TO LOCAL TOYOTA DEALERSHIP AND THEY STATED THEY COULD NOT;T FIND ANYTHING WRONG WITH CAR SENDING DRIVER BACK OUT ON ROAD WITH CAR, THIS IS VERY SERIOUS SITUATION. THANKFUL SHE WAS ON SMALL COUNTRY IOAD AND NOT ON BUSY HWY OR THIS CAR WOULD HAVE "PULLED/LEAD" HER INTO OTHER TRAFFIC, OR WORSE, A SIDEWALK FULL OF PEOPLE AND OR CHILDREN. SHE HAD NO CONTROL OF CAR FOR WHAT SEEMED LIKE A FULL MINUTE OR MORE

Dec 04, 2018

SEATS,UNKNOWN OR OTHER

1 complaint

HEAD RESTRAINT (HEAD REST). PUSHES HEAD FORWARD. CAUSES NECK/BACK DISCOMFORT. HEAD STRIKING HEAD RESTRAINT ON ROUGH ROAD FEELS LIKE A CONCUSSION! LONG DRIVES ARE MISERABLE. SEAT ADJUSTMENTS FAIL TO OVERCOME THE ISSUE. 5'3" WOMAN. I HAD A PRIUS 2006 AND IT WAS JUST FINE. THIS PRIUS SEAT IS SO UNCOMFORTABLE I MIGHT SELL IT.

Oct 12, 2018

ELECTRICAL SYSTEM,WHEELS,FUEL/PROPULSION SYSTEM

1 complaint

WHILE DRIVING ON I-75 THERE SEEMS TO BE A SPARK CAUSED FUEL TO LEAK AND BURN BACK TIRE AND THE TIRE ROLLED OFF THE FREEWAY PUTTING ALL THE FIVE PASSENGERS INTO A HAZARDOUS SITUATION ON THE I-75 FREEWAY. WE SMELLED SMELL OF TIRE AND GAS LEAK. FORTUNATELY, WE WERE ABLE TO PULL OFF THE FREEWAY. IT WAS REPORTED TO TOYOTA AND THEIR DEALERS MULTIPLE TIMES. NO ONE EVEN BOTHERED OR CONCERNED ABOUT THE ISSUE OR SAFETY OF PASSENGERS.

Oct 05, 2018

Fire: 1

AIR BAGS,WHEELS

1 complaint

TL* THE CONTACT OWNS A 2017 TOYOTA PRIUS. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE REAR WHEELS SEIZED. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A DITCH. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A BODY SHOP AND THE BODY DAMAGES WERE REPAIRED SO THAT THE VEHICLE COULD BE DRIVEN. THE VEHICLE WAS TAKEN TO KALISPELL TOYOTA (2845 U.S. 93 S, KALISPELL, MT 59901) FOR DIAGNOSTIC TESTING, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.

Oct 01, 2018

Crash: 1

SUSPENSION,STRUCTURE,SEATS

1 complaint

CAR HAS LOUD CONTINUOUS CREAKING/SQUEAKING NOISE FROM LEFT REAR OF THE CAR. SOUNDS LIKE IT IS COMING FROM THE SUSPENSION OR BODY FLEXING WHEN DRIVING. IT OCCURS WHEN TURNING AND REVERSING OUT OF PARKING SPACES. ALSO HAPPENS WHEN CAR IS GOING UPHILL AND DOWNHILL AND ON WINDING ROADS. DRIVER SEAT ALSO SQUEAKS WHEN IN A CERTAIN POSITION. SQUEAKING/CREAKING FROM REAR LEFT SIDE OF THE CAR CAN BE DANGEROUS IF COMING FROM THE WHEEL AREA OR SUSPENSION.

Aug 08, 2018

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM

1 complaint

THE VEHICLE STARTED NORMALLY BUT WHEN I REACHED ABOUT TWO BLOCKS FROM MY HOUSE, THE PRIUS STARTED TO ACT AS IF THE ELECTRIC MOTORS WERE NOT ENGAGING. THE ENGINE DID NOT ENGAGE EITHER AND THE GAS PEDAL WAS UNRESPONSIVE. THE FIRST TIME THIS OCCURRED, I WAS STUCK IN THE MIDDLE OF A 4-WAY INTERSECTION UNTIL I SHUT DOWN THE VEHICLE AND RESTARTED IT. AFTER I RESTARTED THE PRIUS, IT CONTINUED BEHAVING ERRATICALLY. IT SOUNDED AND FELT LIKE THE GAS MOTOR HAD ENGAGED BUT THE ELECTRIC MOTOR HAD NOT. IT ALSO FELT LIKE THE TRANSMISSION WAS SLIPPING/NOT ENGAGING AND I HAD TO REV THE MOTOR TO GET THE TRANSMISSION TO ENGAGE (WHICH IT DID WITH A KICK LIKE IT WAS BEING PUT INTO GEAR). THIS HAS HAPPENED 3 TIMES SO FAR. I HAD A PASSENGER IN THE VEHICLE ON THE LAST INCIDENT. I HAVE TAKEN THE VEHICLE INTO THE DEALERSHIP 3 TIMES, BUT THEY ARE UNABLE TO FIND ANY ISSUES WITH THE VEHICLE. I REACHED OUT TO TOYOTA TO SEE IF THEY COULD ADDRESS THE ISSUE, BUT THEY SAID THAT THEIR FIELD TECH WAS UNABLE TO FIND ANY PROBLEM. I AM WORRIED THAT THIS CAR WILL FAIL IN TRAFFIC AND CAUSE AN ACCIDENT. THE INCIDENT DATES ARE JUNE 20, JULY 2 AND JULY 27, 2018. THE ONLY INDICATION THAT SOMETHING WAS ABNORMAL ON JULY THE 27TH. WAS A LOWER MPG READING ON MY DISPLAY. OTHER THAN THAT, THERE WAS NO WARNING OR ERROR CODES DISPLAYED.

Aug 06, 2018

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

1 complaint

CAR STARTED BY ITSELF WHEN IT WAS PARKED IN A DRIVEWAY IN HOT WEATHER IN THE SUN. MY KEY FOB DOES NOT HAVE A REMOTE STARTING MECHANISM - ONLY DOOR UNLOCK AND LOCK CAPABILITY.

Jul 17, 2018

VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE

1 complaint

IN MODERATE TO HEAVY RAIN WITH THE TOYOTA DYNAMIC CRUISE CONTROL ENGAGED ON THE HIGHWAY BETWEEN 55 AND 70 MPH, THE PRIUS HAS DANGEROUSLY ACCELERATED ITSELF TOWARDS A CAR IMMEDIATELY IN FRONT OF MY CAR AND WOULD HAVE CREATED A FRONT-TO-REAR COLLISION IF I WAS NOT EXTREMELY VIGILANT AND MANUALLY BRAKED AND CANCELED THE ADAPTIVE CRUISE SYSTEM WITHIN 10-20 FEET OF THE CAR IN FRONT OF ME. THE SYSTEM SEEMS TO OPERATE BLINDLY IN MODERATE TO HEAVY RAIN AND WILL ACCELERATE TO USER-SET SPEED EVEN WHEN A CAR IS TRAVELING SLOWER IMMEDIATELY IN FRONT OF MY VEHICLE. I STRONGLY SUSPECT THE PRE-COLLISION BRAKING IS FAILING AT THE SAME TIME AS THE DYNAMIC CRUISE (IN RAIN) SINCE IT RELIES ON THE SAME COMPONENTS. THE PRIUS PRIME NEEDS TO BE REPROGRAMMED TO NOT ALLOW DYNAMIC CRUISE ENGAGEMENT IN MODERATE TO HEAVY RAIN. THIS IS A VERY DANGEROUS SITUATION BECAUSE DRIVER VISIBILITY IS ALREADY IMPAIRED UNDER THESE CONDITIONS. IF THIS DID NOT OCCUR MULTIPLE TIMES, I WOULD NOT HAVE BELIEVED IT WAS ACTUALLY HAPPENING. THE PRIUS MANUAL SAYS THAT RAIN CAN CAUSE THE SYSTEM TO NOT BEHAVE AS INTENDED; HOWEVER, IN THAT CASE IT NEEDS TO BE AUTOMATICALLY DISABLED SO IT DOES NOT CREATE A VERY FALSE SENSE OF SECURITY. THIS IS GOING TO COST LIVES IF IT'S NOT REPROGRAMMED. I WOULD BE SURPRISED IF THIS WAS THE ONLY TOYOTA THAT EXHIBITS THIS DANGEROUS BEHAVIOR. I STRONGLY BELIEVE THAT LIVES CAN BE SAVED WITH A SIMPLE REPROGRAM OF THE SYSTEM TO NOT ALLOW OPERATION UNDER CONDITIONS THAT CAN CREATE UNINTENDED ACCELERATION INTO A SLOWER MOVING VEHICLE. TOYOTA SHOULD SAVE THEMSELVES MILLIONS IN POTENTIAL LIABILITY AND TAKE THIS SUGGESTION SERIOUSLY.

May 28, 2018

WHEELS,FUEL/PROPULSION SYSTEM

1 complaint

ON I-75 @70 MILES/HR, WITH AROUND 800 MILEAGE NEW PRIUS, TOYO TIRE OF THE REAR TIRE POPPED OUT AND ROLLED ON THE I-75 WITHOUT ANY WARNING LIGHTS BUT WITH SOME GAS SMELL, PUTTING ALL THE OCCUPANTS TO HIGH RISK OF CRASH ON THE BUSIEST FREEWAY, AND THE AGONY OF THE INCIDENT. I TOWED MY PRIUS TO VALDOSTA TOYOTA, EVEN THOUGH TOYOTA CARE SHOULD COVER ROADSIDE ASSISTANCE, THEY CHARGED ME FOR TOWING AND PUTTING NEW TIRE. THERE WAS A PROBLEM WITH THE PRIUS GAS SYSTEM OR TOYO TIRE OF PRIUS. AFTER AROUND 100 MILES I TRIED TO PUT IN GAS, PRIUS TANK DIDN'T TAKE GAS, WENT TO CLEAR WATER TOYOTA AND GOT IT REPAIRED, DESPITE EXPLAINING TOYOTA CARE AND LESS THAN 1K MILEAGE, THEY CHARGED ME FOR REPAIR. CONTACTED TOYOTA CARE AND MY LOCAL DEALER, THEY SAID VALDOSTA AND CLEAR WATER TOYOTA SHOULD NOT HAVE CHARGED. THE DEALERS SAY TOYOTA CARE NEED TO REIMBURSE THE REPAIRS AT LEAST, AS THEY CAN'T COMPENSATE THE AGONY OF LOSING A TIRE IN THE MIDDLE OF THE FREEWAY. TOYOTA CARE DOESN'T EVEN BOTHER TO REGISTER A COMPLAINT AND INVESTIGATE THE ISSUE AND DETERMINE PRIUS GAS SYSTEM OR TOYO TIRE IS UNDER FAULT. EVEN AFTER GOING THROUGH 3 TOYOTA DEALERS AND CONTACTING TOYOTA MANY TIMES, THERE IS NO SOLUTION, SO A) WHO INVESTIGATES THE ISSUE? B) HOW TO ENSURE TOYOTACARE FOLLOWS THEIR PLAN? C) HOW TO BRING RESPONSIBILITY TO TOYOTA OR TOYO, THEIR SUPPLIER, SHOULD BE UNDER WARRANTY AS PART OF THE CAR WARRANTY? D) HOW TO ENSURE THE KINDS OF HORRIFYING INCIDENTS DO NOT HAPPEN TO ANY OTHER FAMILY IN FUTURE?

Apr 25, 2018

STEERING,SUSPENSION

1 complaint

2017 TOYOTA PRIUS TWO. CONSUMER WRITES IN REGARDS TO SWAYING AND WOBBLING WHILE VEHICLE IS IN MOTION. *LD *TR

Apr 05, 2018

UNKNOWN OR OTHER,SERVICE BRAKES

1 complaint

I WANT TO CHECK IF THERE IS A ISSUE WITH THE PRE COLLISION AND THE BRAKING ASSISTANCE FEATURES. MY PRIUS PRIME ROLL FORWARD DURING A IDLED STOP AND I DID NOT RECEIVE WARNING AND THE CAR DID NOT ASSIST STOP FEATURE DID NOT ENGAGE.

Nov 11, 2017

Crash: 1

TIRES

1 complaint

1) THE EVENT OCCURRED ON OCTOBER 4, 2017. 2) 2017 TOYOTA PRIUS WITH APPROXIMATELY 19,980 MILES. 3) THE VEHICLE HAS BEEN SERVED ON SCHEDULE AT A TOYOTA DEALERSHIP. 4) AT THE PRIOR INSPECTION NO DAMAGE OR ABNORMAL WEAR WAS REPORTED. 5) FROM THE TIME OF THE 15,000 MILE INSPECTION NO DAMAGE OCCURRED TO THE TIRE. 6) AT NO TIME DID THE TIRE PRIOR TO THE INCIDENT, DID THE TIRE INFLATION WARNING ANNUNCIATOR ILLUMINATE. 7) WHILE TRAVELING ON A STATE HIGHWAY (SIMILAR TO A INTERSTATE) WHICH IS IN VERY GOOD AND SMOOTH CONDITION, DRY AT THE TIME, FREE OF DEBRIS, STRAIGHT AT THE LOCATION OF THE INCIDENT, AT APPROXIMATELY THE POST SPEED LIMIT OF 70 MPH. WITH VIRTUALLY NO WARNING THE LEFT FRONT TIRE FAILED CATASTROPHICALLY WITH ENTIRE OUTBOARD PORTION OF THE TREAD SEPARATING FROM THE SIDEWALL STRUCTURE. THE CAR REMAINED UNDER CONTROL AND I WAS ABLE TO DECELERATE WHILE TRAVELING STRAIGHT AHEAD AND REMAINING WITHIN THE CONFINES OF MY LANE, TO A SPEED WHERE I WAS ABLE TO EXIT THE TRAFFIC LANE AND CAME TO STOP ON THE RIGHT HAND SHOULDER OF THE HIGHWAY. 8) OTHER THAN TOTAL FAILURE OF THE TIRE, NO ADDITIONAL DAMAGE TO THE VEHICLE WAS SUSTAINED AND NO INJURY TO THE OCCUPANT OR OTHER PARTIES OCCURRED. 9) I HAVE PHOTOGRAPHS OF THE FAILED TIRE WHILE STILL MOUNTED TO THE WHEEL, INCLUDING THE TREAD OF THE TIRE AND THE OUTER SIDE, WHICH IS THE LOCATION OF THE FAILURE.

Oct 11, 2017

POWER TRAIN,VEHICLE SPEED CONTROL

1 complaint

TL* THE CONTACT OWNS A 2017 TOYOTA PRIUS. WHILE THE VEHICLE WAS PARKED, IT ROLLED WITHOUT WARNING. THE CONTACT WAS ABLE TO CATCH UP WITH THE VEHICLE BEFORE IT STRUCK A POLICE VEHICLE. THE OFFICER GAVE THE CONTACT A WARNING. IN ADDITION, THE VEHICLE ACCELERATED ON ITS OWN INTERMITTENTLY. THE LOCAL DEALER (ELMORE TOYOTA, 15300 BEACH BLVD, WESTMINISTER, CA, 92683) INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V741000 (SERVICE BRAKES), AND RECOMMENDED HE SCHEDULE AN APPOINTMENT FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED DUE TO THE DIAGNOSTIC FEE. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 1709193209. THE MANUFACTURER CONFIRMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL, AND THAT THERE WOULD BE A DIAGNOSTIC CHARGE. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.

Sep 25, 2017

ELECTRICAL SYSTEM,EXTERIOR LIGHTING

1 complaint

TL* THE CONTACT OWNS A 2017 TOYOTA PRIUS. THE CONTACT STATED THAT THE VEHICLE STARTED ON ITS OWN WITHOUT WARNING. THE CONTACT STATED THAT HE HAD AN AUTO POWER START FOB, BUT IT WAS NOT AROUND THE KEY FOB. IN ADDITION, A HEADLIGHT WARNING SENSOR ILLUMINATED THAT ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (BRUNSWICK AUTO MART, 3031 CENTER RD, BRUNSWICK, OH, 44212). THE DEALER REPLACED THE PASSENGER SIDE HEADLIGHT SYSTEM AND SENSOR. THE HEADLIGHT WAS REPAIRED. THE CONTACT MENTIONED THE VEHICLE ENGAGING INDEPENDENTLY TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THEY STATED THAT THEY WOULD DOCUMENT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000. ...UPDATED 09/21/17 *BF UPDATED 9/22/2017*JS UPDATED 09/25/2017*JS ***UPDATED 09/26/17*LJ *JS

Aug 14, 2017

ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER

1 complaint

WE PURCHASED A 2017 TOYOTA PRIUS ON JANUARY 29TH 2017 AND ON MARCH 22ND 2017 THE CAR CAUGHT ON FIRE OUT OF NO WHERE. THE CAR WAS PARKED AND OFF WHEN SMOKE BEGAN TO COME OUT FROM THE AROUND THE SHIFT CHANGER AND THE TOUCH SCREEN AREA. AFTER A FEW SECONDS THE CAR WAS COMPLETELY ON FIRE.

Apr 08, 2017

Fire: 1

Injuries: 1

2017 TOYOTA Prius C Problems & Complaints

Complaints by Component

Frequently Asked Questions

How many problems does the 2017 TOYOTA Prius C have?

What are the most common problems with 2017 TOYOTA Prius C?

Where does this 2017 TOYOTA Prius C problem data come from?

Other Years - TOYOTA Prius C

Other TOYOTA Models

Similar Brands