2011 TOYOTA Prius Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
504
Complaints Reported
Complaints by Component
SERVICE BRAKES
188 complaints
The Master Cylinder started failing while I was driving the car, the car only has 138k miles, the dashboard lit up like a Christmas tree, all the warning lights were on, and when I went to step on the brake, I had to push it all the way to the floor for any braking to happen. I remember being scared for my life because I had almost no brakes which I could've got into a serious accident or been killed had it failed completely. I took the car to the dealer and they diagnosed it with code C139: Abnormal Leak at Accumulator Assembly, and recommended a new Brake Booster with Master Cylinder Assembly and Brake Booster Pump Assembly with Bracket. The car by age was not in Toyota's extended warranty on the parts but mileage-wise it still is, so I was footed with a $4-5k bill to replace both parts.
Dec 09, 2025
VIN: [XXX] Year/Make/Model: 2011 Toyota Prius Mileage: 87,433 Date: 11/4/2025 DESCRIPTION Sudden 80% brake loss. Loss of ABS Brake Light + ABS + Traction Control lights on dash (photo attached). Known failed brake actuator (C1391) — identical to 500+ complaints in PE19-004. Toyota corporate denied coverage (email attached). This is a SAFETY RECALL issue — please reopen investigation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Nov 04, 2025
ABS Brake pump booster and actuator broke and got me almost into an accident. It's a known issue and it's a safety issue because car can still run but the brake is less sensitive. Please get Toyota to honor the repair.
Nov 03, 2025
The ABS actuator on my 2011 Toyota Prius has failed, which is a known and common issue with this generation of Prius vehicles. The component causes abnormal brake pedal feel and inconsistent braking performance. The vehicle has been inspected and diagnosed by a Toyota dealership, who confirmed the ABS actuator assembly needs replacement. This failure poses a serious safety risk because it affects braking reliability and increases stopping distance, especially during sudden stops or wet road conditions. There were no warning lights or messages prior to the failure. The vehicle is available for inspection upon request. The problem has been confirmed by the dealership service department but has not been inspected by the manufacturer, police, or insurance representatives.
Oct 22, 2025
Have continuous display of ABS , Brake lights for some time. Diagnosed as problems of ABS brake booster and pump. Toyota recognizes this issue but will not replace it.
Oct 15, 2025
+ 183 more complaints for this component
EXTERIOR LIGHTING
39 complaints
Attached is a report from the Florida Attorney General's project office. Vehicle front headlight bulbs burn out prematurely and frequently and without warning causing reduced visibility at night on dark roads. This is a common and on-going problem for Toyota and other manufacturers and me. Toyota recognized this and issued its own recall ending in 2019, but my car was missed. The 'fix' for me is advice that I should drive my car with high beams on, but in bad weather or on-coming traffic this fix is also a safety hazard. My fear is that one night both bulbs will go out and I will be unable to see the roadway. My car is available for inspection. Constantly replacing bulbs has been and continues to be an expensive issue.
Dec 06, 2024
The contact owns a 2011 Toyota Prius. The contact stated while driving at an undisclosed speed on dark roads, the contact became aware that the headlights were extremely dim. The illumination was inadequate while driving. There were no warning lights illuminated. The contact became aware of a six-year Extended Warranty letter from the manufacturer. The contact stated that the harness needed to be replaced. The local dealer was not contacted. The manufacturer was not contacted. The failure mileage was approximately 129,000.
Jan 10, 2024
I have had this car since 2021 and have had to replace both the high and low beams multiple times a year. Each time they go out at the same time with no warning. This is deadly as I have. been on the freeway at night and almost crashed. I counted 4 times just in 2023 this has happened to me. This is more then any other car ive owned, along with any car my siblings and parents have owned. This is deadly and needs to be recalled ASAP
Dec 09, 2023
The right low beam bulb goes out every 10-15k miles. This is a known issue by Toyota that addressed it with a "Warranty Enhancement Program" that worked to address the defect, but expired in 2019. I believe that headlamps are critical safety issues, and this should be subject to a recall, not a "Warranty Enhancement Program".
Feb 17, 2023
BOTH OF MY PRIUS LOW BEAMS WENT OUT AT THE SAME TIME, I THOUGHT IT WAS UNUSUAL AS BOTH HEADLIGHTS SHOULD NOT GO OUT SIMULTANEOUSLY. IT WAS LATE AT NIGHT AND I WAS RETURNING FROM CHURCH. I EITHER HAD TO DRIVE WITHOUT THE LOW BEAMS WHICH IS VERY DANGEROUS OR DRIVE HIGH BEAMS WHICH BLINDS ONCOMING TRAFFIC. I LOOKED ONLINE AND READ SEVERAL PEOPLE HAD BOTH LOW BEAMS GO OUT SIMULTANEOUSLY. THIS IS OBVIOUSLY A PROBLEM AND SHOULD NOT BE HAPPENING AS IT CLEARLY PRESENTS A SAFETY RISK AT NIGHT AND PUTS OTHERS AT RISK BECAUSE I HAD TO USE THE HIGH BEAMS. THIS IS AN ONGOING ISSUE WITH TOYOTA AND THEY SHOULD BE HELD LIABLE FOR PUTTING THE MOTORING PUBLIC AT RISK. DEALER INSPECTED VEHICLE AND CLAIMED BOTH LOW BEAMS BURNED OUT SIMULTANEOUSLY. I WAS ADVISED OF A SERVICE BULLETIN THAT EXPIRED ON OCTOBER 2019 THAT ADDRESSED THIS ISSUE BUT THEY SAID IT DIDN'T APPLY AND THAT IT HAD EXPIRED. I WAS CHARGED $250 FOR TWO HEADLIGHTS. WHEN IT COMES TO PUBLIC SAFETY THEIR SHOULD BE NO EXPIRATION AND THEY SHOULD FIX THE PROBLEM.
Mar 24, 2020
+ 34 more complaints for this component
AIR BAGS
33 complaints
The contact owned a 2011 Toyota Prius. The contact stated while driving at an undisclosed speed in an intersection, a Ford F-150 vehicle crashed into the front driver's side of the vehicle. The contact stated he was pinned between the door and the infotainment system. The airbags failed to deploy. No warning lights were illuminated. The contact was taken to the local hospital by a friend in a private vehicle, and the contact received medical assistance. The contact sustained internal bruising and external bruising and cuts. Additionally, the contact sustained a major injury was on the neck, on the laryngeal prominence area of the neck and on the collar bone. The medical Doctor informed the contact that the major injury could heal in 4 weeks, or in 7-8 months. The contact was also informed that the major injury could become a permanent condition, causing cramps and stiffness depending on the weather. The contact was experiencing trouble sleeping due to the injuries. The vehicle was towed to a local tow lot and was totaled. A Police report was filed. The leasing company the vehicle was purchased from was notified of the failure. The contact related the failure to an unknown air bag recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 325,000.
Aug 06, 2025
On Friday June 9, 2023 we drove the 2011 Prius on our daily travels. This was uneventful. Parked the vehicle around 10pm that same night. We drove it on the following Saturday around noon on a very short errand, maybe 30 minutes. Parked it again a little after noon. On Sunday morning around 730am, we discovered the side curtain airbag on the passenger side was deployed. There in no external damage and the vehicle was still locked. Upon starting it, the airbag systems check light illuminated for about three seconds then went out. Although the airbag is currently deployed, the airbag dash light does not stay lit indicating a problem. In order to determine if this was a soft code, we started it, drove it around the block, and shut it off. We did this a few times. The airbag light always lit for about three seconds then went out. The airbag has "PA66, VMQ" stamped on it.
Jun 16, 2023
ON Sept 9th, 2022, I was involved in a collision, traveling approximately 30 - 40 MPH and struck a vehicle that pulled into my path. I struck the other vehicle perpendicularly (T-Boned). My vehicle impacted on the front, initially, and then on the driver's side at full force. The result of the accident caused the front bumper to be damaged and the entire left side of the car was crushed. The force of the accident caused the driver's window and port-hole to shatter. The AIR BAGS DID NOT DEPLOY. None of the air bags deployed. The vehicle is still in the auto repair lot and has yet to be inspected by anyone. There we NO prior indicators of any problems with the airbag system.
Sep 13, 2022
The contact owns a 2011 Toyota Prius. The contact stated that she was hit by another vehicle while turning left onto a highway at 5 MPH. The contact was hit on her driver-side door at approximately 60 MPH and the airbags did not deploy upon impact. The contact stated that the driver seat had collapsed backward onto the rear driver seat which sent her over the steering wheel and into the windshield. The contact lost consciousness upon impact and when she came to, her hands were dangling over the steering wheel with her head pinned to the windshield glass. The contact was removed from her vehicle by authorities and was transported to the hospital by ambulance. The contact was treated for a broken sternum, four broken ribs, two on both the left and right side of her body, and severe bruising on both the left and right side of her entire body. The contact stated that five occupants inside the other vehicle were all transported to the hospital including a four-year-old child whose car seat broke upon impact. The whereabouts and injuries of the occupants are unknown. A police report was filed at the scene. The vehicle was towed to an independent tow yard but had yet to be destroyed. The dealer nor the manufacturer had yet to be notified of the failure. The failure mileage was 117,000. The VIN was not available.
Jan 25, 2022
2011 TOYOTA PRIUS. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE VEHICLE NEEDED TO REMAIN AT THE DEALERS FOR THE FULL DAY IN ORDER TO HAVE THE RECALL REPAIR COMPLETED. THE CONSUMER WAS UNABLE TO DO LEAVE THE CAR. THE CONSUMER ALSO STATED THE DEALER WANTED TO CHARGE A DIAGNOSTIC FEE. *JS
Mar 03, 2021
+ 28 more complaints for this component
ELECTRICAL SYSTEM
19 complaints
Around 14 months ago (march 2024) I purcheded a replacment battery pack for our 2011 Toyota Prius form NexPower Energy (also going by, project lithium, sodiumhybrid) based out of CA. The battery pack is a lithum pack that replaces the orginal nickel metal hydride pack. In the beginning of June 2025, the car through an battery error and went into limp mode wile my wife was driving, when i go home and plugged in my scanner to check the battery out i noticed that the cells were out of balance and some were becoming very over charged. My fear is that if the cells were continued to be overcharged an thermal runaway event might occure due to BMS not being included with the overall pack.
Jun 16, 2025
Dc Dc Inverter , I did contact with Toyota corporate but they said my Vin it is not in recall, I need help please
Apr 03, 2024
Electric front window will not work. Could not find any bad fuses.
Mar 24, 2022
I TOOK MY CAR IN FOR A FEW RECALLS A FEW MONTHS AGO FOR THE FLASHING REPAIR AND NOW MY INVERTER/CONVERTER NEEDS TO BE REPLACED. I FELT LIKE IF I TOOK IT IN FOR THE REPAIRS LIKE MY CAR WOULD SUDDENLY GET WORSE DUE TO THE SO CALLED REPAIRS TO MANAGE THE DEFECTS BUT MY CAR STILL ENDED UP STALLING AND NEEDING MORE REPAIRS. I FEEL THIS IS NOT RIGHT AND EVEN SAW THERE WAS A CURRENT LAWSUIT DUE TO THE OVERHEATING COMPLICATION.
May 02, 2020
MY HEADLIGHTS KEEP BURNING OUT. TOYOTA IS AWARE OF THIS COMMON PROBLEM AND IT REQUIRES A NEW ELECTRICAL HARNESS. THEY ISSUED AN EXTENDED WARRANTY TO FIX THIS, HOWEVER NOT EVERYONE GOT THE NOTICE (LIKE ME). IT EXPIRED IN NOV. 2019. I WAS QUOTED $700 TO FIX THIS, WHEN IT IS A KNOWN DEFECT IN THE CAR MANUFACTURING. I WOULD LIKE THIS BE A RECALL ITEM, SO EVERYONE CAN GET IT FIXED. WHEN I TOOK MY CAR IN TO GET IT FIXED THEY WERE FULLY AWARE OF MY PROBLEM WITH THIS MAKE, MODEL, AND YEAR. IT IS UNSAFE TO HAVE THE HEADLIGHT ALL THE SUDDEN BURN OUT, USUALLY WHEN I FIRST TURN THEM ON, PLEASE HELP. IT HAPPENS ABOUT EVERY 3 MONTHS OR LESS. THANK YOU.
Mar 18, 2020
+ 14 more complaints for this component
ENGINE
19 complaints
The contact owns a 2011 Toyota Prius. The contact stated while driving approximately 35 MPH, the contact smelled an abnormal burning odor and then heard an abnormal explosion. The contact observed black smoke coming from under the hood. The contact pulled off the road and turned the vehicle off. The contact stated no warning light was illuminated. The contact lifted the hood and saw flames coming from under the engine. The contact was able to extinguish the fire with a fire extinguisher. The contact had the vehicle towed to his residence. The contact called an independent mechanic who diagnosed the vehicle and determined that the engine needed to be replaced. The contact stated that when the engine was lifted out of the engine compartment, there was a hole in the engine block. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 150,000.
May 31, 2023
The contact owns a 2011 Toyota Prius. The contact stated while driving at 60 MPH, the vehicle lost motive power and stopped in the middle of the road. There was no warning light illuminated. The vehicle failed to restart and was towed to an independent mechanic who informed the contact that they could not duplicate the failure. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 190,000.
Oct 11, 2022
LOUD RATTLE, SHAKING IN MOTOR AREA. WAS FOUND TO BE A HEAD GASKET LEAK. USING A LOT OF ANTIFREEZE AND WHITE SMOKE OUT THE TAIL PIPE. WHILE IDLE OR IN MOTION AND WHILE GAS ENGINE IS RUNNING. STARTED INTERMITTENTLY AT FIRST AND VERY SHORT, EG. FOR A SECOND OR TWO, THEN GOT LOUDER, MORE OFTEN AND LASTED LONGER. THIS CAR HAS 128,000 MILES. THIS SAME ISSUE IS HAPPENING ON MY 2010 PRIUS WITH 250,000 MILES. I RESEARCHED THIS AND IT IS A COMMON PLACE WITH GEN 3 PRIUS CARS. I CAN NO LONGER DRIVE EITHER ONE OF MY PRIUS CARS SAFELY.
Feb 27, 2020
EXCESSIVE OIL CONSUMPTION OF APPROXIMATELY 1 QUART PER 1,000 MILES AS OF MAY 2019. TOYOTA AGREED TO DO A OIL CONSUMPTION TEST IN JULY 2017 BUT DETERMINED THAT 1 QUART PER 1,200 MILES WAS WITHIN NORMAL RANGE. CONSUMPTION PROBLEM HAS GOTTEN WORSE AND WILL PROBABLY RESULT IN HAVING THE ENGINE BLOCK REPLACED WITH A USED ONE AT A COST OF APPROXIMATELY $5,000
May 07, 2019
STARTING FROM A STOP AFTER ENGINE SHUT-DOWN, THE CAR FELT LIKE IT WAS GOING OVER RUMBLE STRIPS. THIS GOT WORSE OVER TIME UNTIL I REALIZED THAT IT WAS ACTUALLY AN ENGINE MIS-FIRE. THE DEALER TRACED THE ROOT CAUSE TO A LEAKING CYLINDER HEAD GASKET THAT IS A COMMON FAILURE ON HIGH MILEAGE 3RD GENERATION PRIUS CARS. $4,000 REPAIR. FIRST CAR I'VE EVER OWNED THAT CYLINDER HEAD GASKETS ARE ROUTINE MAINTENANCE ITEMS. CLEAR DESIGN ISSUE. IF YOU KEEP THIS CAR LONG ENOUGH, YOU WILL BE BUYING A HEAD GASKET REPAIR.
Apr 29, 2019
+ 14 more complaints for this component
VEHICLE SPEED CONTROL
14 complaints
The contact owns a 2011 Toyota Prius. The contact stated while her husband was driving approximately 40-50 MPH and depressing the accelerator pedal, the accelerator pedal failed to go back to the normal position and remained stuck. There was no warning light illuminated. The contact's husband depressed the brake pedal, and the engine revved significantly. The driver was able to pull to the side of the road. The driver turned off and restarted the vehicle, and the vehicle responded as needed. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 119,000.
Oct 21, 2024
See attached document for complaint
Mar 08, 2024
TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE ACCELERATED EVEN WHEN THE ACCELERATOR PEDAL WAS NOT DEPRESSED. THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE STILL ACCELERATED AND SOUNDED AS IF IT WERE IN NEUTRAL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED APPROXIMATELY TWENTY TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 154,000.
Aug 24, 2017
MAKING RIGHT TURN INTO A PARKING SPOT AND THE CAR ACCELERATED STRIKING A PARKED CAR TO MY RIGHT AND MY CAR WAS STOPPED BY A CEMENT HANDICAP RAMP. THERE WAS EXTENSIVE FRONT END DAMAGE TO MY CAR, AS WELL AS THE FRONT PASSENGER DOOR. THE CAR ON MY HAD THE RIGHT FRONT BUMPER REMOVED AND THE WROUGHT IRON RAILING ON THE RAMP SEVERELY DENTED.
Jun 17, 2017
THIS IS THE SECOND COMPLAINT FOR THE SAME VEHICLE AND THE SAME COMPLAINT. THE FIRST OCCURRED 11/11/2016. I WAS MAKING A RIGHT HAND TURN INTO A PARKING SPOT IN THE SAME PARKING LOT. AS I TURNED INTO THE SPOT AND RELEASED MY FOOT FROM THE ACCELERATOR MY CAR ACCELERATED. THIS TIME I WAS ABLE TO STOP THE VEHICLE BEFORE STRIKING ANOTHER CAR OR THE HANDICAPPED RAMP.
Jun 17, 2017
+ 9 more complaints for this component
UNKNOWN OR OTHER
13 complaints
[XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Dec 03, 2023
My safety can be affected because Toyota neglected to screen all openings of the car, I now have mouse or rat poop and saw some urine stains.The manufacturing system has failed for this 81 year old.
Jun 01, 2023
I loss the ability to see the speedometer and fuel guage on my instrument cluster. This is the same problem the 2005 to 2009 recall for non working speedometer. Spoke with Toyota and explained what are the odds that I am having the same problem they said I we get a recall we will notify you. To have this repaired it will cost around 900 out of my pocket. So I have to rely on my GPS as a speedometer
Oct 26, 2021
AUTOMOBILE CONTINUED TO ACCELERATE AND EVEN SPEED UP WITH FOOT ON THE BRAKES. WHILE STOPPED, WAITING TO TURN, CAR WOULD STILL ACCELERATE, EVEN SPEED UP, INTO ON-GOING TRAFFIC. THIS HAS BEEN HAPPENING SINCE I PURCHASED THE AUTO, BUT IS NOW HAPPENING MORE FREQUENTLY AND FOR LONGER PERIODS. NEVER REPORTED BECAUSE IT ONLY HAPPENED FOR A BRIEF MOMENT. HOWEVER, IN THE LAST WEEK THIS HAPPENED TWICE AND I COULDN'T CONTROL THE AUTO. WAITING FOR CALL BACK FROM DEALER.
Jul 14, 2019
ALTHOUGH TOYOTA ISSUED A RECALL NOTICE IN OCTOBER OF 2018 FOR OUR 2011 PRIUS, THE AFFECTED PART WAS NOT AVAILABLE AND THE LETTER STATED WE WOULD BE NOTIFIED WHEN THE REPAIR COULD BE MADE. ON FEB. 5 OUR CHECK HYBRID SYSTEM WARNING CAME ON AND THE CAR WAS DIFFICULT TO DRIVE WITH DIMINISHED ACCELERATION/POWER--CERTAINLY A SAFETY ISSUE IN OUR AREA'S HEAVY TRAFFIC. THE AUTO NATION TOYOTA FT MYERS, FL DEALERSHIP SAID THE CAR SHOULD BE DRIVEN IN TO THE SERVICE DEPT. (BUT TOLD MY HUSBAND ONCE IT WAS THERE, IT WAS NO LONGER SAFE TO OPERATE) AND IT WOULD BE CHECKED AND THEN "GRACIOUSLY" SAID THE INVERTER SYSTEM WOULD BE REPLACED AT NO COST (APPROX. $3800) TO US AS TOYOTA OPTED TO "EXTEND THE WARRANTY". THIS SHOULD HAVE BEEN REPLACED IN OCTOBER WHEN INITIALLY NOTIFIED AND BEFORE IT FAILED AND BECAME A SAFETY ISSUE AND BEFORE WE WERE TOLD TO "DRIVE IT TO THE DEALERSHIP". I AM VERY DISAPPOINTED IN TOYOTA AND I WORRY ABOUT OTHER PRIUS DRIVERS STILL ON THE ROAD.
Feb 06, 2019
+ 8 more complaints for this component
SERVICE BRAKES, HYDRAULIC
10 complaints
The contact owns a 2011 Toyota Prius. The contact stated that while driving at an undisclosed speed, the master warning light, ABS, and Brake warning lights illuminated. The vehicle was taken to an independent mechanic, who diagnosed failures with the brake master cylinder and the hydraulic accumulator. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 95,000.
Oct 14, 2025
The contact owns a 2011 Toyota Prius. The contact stated while driving at an undisclosed speed, the traction control, ABS, and brake lights were illuminated. The contact stated that when the brake pedal was depressed, the contact heard air coming from the brake pedal. The vehicle was towed to an independent mechanic where it was diagnosed with a failed brake booster pump assembly. The contact was informed that the brake booster pump assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that there was an unknown Customer Satisfaction Program with a similar failure description however, the contact was informed that the repair was not covered under the program. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 74,000.
Jul 17, 2024
The contact owns a 2011 Toyota Prius. The contact stated while driving 40 MPH, he heard an abnormal sound coming from the front-end of the vehicle, and the brake pedal required pumping to slow the vehicle. The ABS and traction control warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that there was an accumulator pressure leak. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: DP19004 (Service Brakes, Hydraulic). The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 150,000.
Nov 21, 2023
The contact owns a 2011 Toyota Prius. The contact stated that while operating the vehicle, the emergency brake and traction control warning lights remained illuminated, and the stopping distance was extended while depressing the brake pedal. The vehicle was taken to the local dealer who diagnosed that the hydraulic brake booster was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was no longer covered under the manufacturer extended coverage for the failure. The contact stated that over the years the vehicle had experienced failures which included brake pedal stiffness and unintended acceleration after driving over bumps in the roadway. The failure mileage was 9,000. The VIN was not available.
Apr 18, 2023
The contact owns a 2011 Toyota Prius. The contact stated while driving 25 MPH, the ABS warning light illuminated on the instrument panel and the vehicle failed to brake normally. The vehicle was taken to the dealer and the contact was informed that the brake accumulator and brake pump needed to be replaced. The vehicle was not repaired. The vehicle was not under warranty. The manufacturer was not contacted. The failure mileage was 156,000. The VIN was not available.
Sep 20, 2022
+ 5 more complaints for this component
POWER TRAIN
9 complaints
WHILE DRIVING MY 2011 PRIUS INTERMITTENTLY CHANGES FROM DRIVE TO NEUTRAL. THE CAR CONTINUES TO ROLL BUT SLOWS DOWN. A WARNING COMES UP ON THE SCREEN THAT THE CAR IS IN NEUTRAL. I CAN POP THE GEARSHIFT INTO DRIVE AND IT SEEMS FINE, AND MAY OR MAY NOT BEHAVE THE SAME WAY AGAIN. THIS HAS OCCURRED ON THE FREEWAY AS WELL AS ON CITY STREETS. THERE DOES NOT SEEM TO BE ANY CORRELATION TO ACCELERATION OR DECELERATION OR TO MOVEMENT (TURNS OR CHANGING LANES). I HAVE TAKEN IT TO THE DEALER WHO STATES THAT THE SYSTEMS CHECK OUT FINE AND THEY WERE NOT ABLE TO DUPLICATE THE PROBLEM. (IT IS INTERMITTENT AND I AM NOT ABLE TO DUPLICATE IT EITHER.) I NEVER HAD THIS PROBLEM UNTIL AFTER I HAD MY CAR THOROUGHLY STEAM CLEANED. IT HAS BEEN SUGGESTED TO ME BY ANOTHER PRIUS OWNER THAT IT MIGHT BE A SWITCH. BUT, AGAIN, THE DEALER SAYS THE SYSTEMS CHECK OUT FINE.
Dec 05, 2018
WAS DRIVING ON THE ON THE SURFACE STREET ABOUT TO GET ON THE FREEWAY AND THE VEHICLE WOULD NOT ACCELERATE THE HYBRID SYSTEM LIGHT CAME ON.
Jul 12, 2018
CAME IN FOR CONCERN OF THE HYBRID SYSTEM LIGHT BEING ON
Jul 10, 2018
THE CHECK HYBRID SYSTEM LIGHT CAME ON.
Jul 10, 2018
TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE BURNED AN EXCESSIVE AMOUNT OF OIL. THE CONTACT ESTIMATED THAT IT BURNED A QUART OF OIL PER WEEK. THE CONTACT CALLED A LOCAL DEALER (TOYOTA CARLSBAD, 6020 AVENIDA ENCINAS, CARLSBAD, CA 92011) AND WAS INFORMED THAT THE VEHICLE COULD BE TAKEN APART TO FIND THE ISSUE, BUT THERE WAS NO GUARANTEE THAT THIS WOULD REMEDY THE FAILURE. THE CONTACT SPOKE WITH THE USED CAR DEPARTMENT AND WAS INFORMED THAT VEHICLES WERE NOT MADE LIKE THEY PREVIOUSLY WERE AND WAS ADVISED TO PURCHASE A NEWER VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT BELIEVED THERE WAS AN ISSUE WITH TOYOTA VEHICLES. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND REFERRED THE CONTACT TO NHTSA. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 60,000.
Nov 29, 2017
+ 4 more complaints for this component
UNKNOWN OR OTHER,SERVICE BRAKES
7 complaints
I purchased a 2011 Prius 4 years ago from a dealership. For the last 2 years, whenever I drive the car, the ABS, brake, and skid lights are on. also, there's a slightly whirring noise every few seconds from under the hood. Braking has been affected, and I've had to increase my stopping distance as a result. Also, the brake pads and rotors deteriorate faster. Apparently, this is a common problem with this type of car. I've called Toyota, and despite it being a known flaw with this car, they refuse to do anything about it.
Nov 18, 2025
Toyota issued a Customer Support Program ZJB for extended coverage of the brake booster and actuator assembly (this notice was not sent to the correct address the car was registered to with the dmv in 2019 so I never received the notice for this program) The Toyota program length was for 10 years or 150k miles. My car’s part just failed at 129k which is far below the 150k threshold. Despite being outside the 10 year window I am still under the mileage, the car is in perfect condition and this car is used for work for uber. The malfunction of the Toyota part in my car is a critical safety issue and because it is outside of the program Toyota refused to provide any goodwill assistance
Aug 20, 2025
Driving yesterday on residential street, I gently applied my brakes to stop for a red light. The brakes did not stop the car; pumping the brakes did not help. Dashboard illuminated skidding car diagram, and BRAKE light went on. I took my foot off the gas, rode somewhat on the shoulder, and slowly found a place to park the car. Had to have it towed. No prior warning that the brakes would fail. Dealership advised it was a leak in the brake booster pump or actuator. Later learned that there had been a class action lawsuit dealing with this issue. Also that Toyota had extended the warranty when this happened frequently. I never got a recall notice about this. My car is a 2011 Prius with 59,000 miles. The extended warranty only went to 10 years, and mine is 11 years old, but I haven't seen anyone else in the chat boxes who had such a low mileage as mine. Thankfully neither I nor anyone was injured. But this is definitely a major safety issue and a very expensive repair. Over $3,000. What recourse do I have?
Jun 13, 2024
ABS, Brakes, Traction control lights, and ! illuminated while driving car is under 150,000 miles. Took to an autoshop, Gerald's Tires and Brakes: was told Mastercylinder, booster, accumulator need to be replaced.
Mar 08, 2024
While driving at roughly 58mph, while going around a turn: multiple dashboard lights came on, Tire pressure, traction control, emergency brake, one other. My brakes became less responsive (roughly half braking strength). This is consistent with the pseudo recall offered by Toyota covering my vehicle for a limited time, for which no notice was given and no warnings were sent.this issue has caused over five dozen crashes and during the duration of the recall, vehicles were not eligible until the braking system had failed. There were no signs of the faulty part until after the extended warranty period had expired, but the issue is the warrantied part, and the failure is consistent with the failure caused by the manufacturing defect responsible for the extended warranty effective in 2017
Jul 27, 2022
+ 2 more complaints for this component
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
7 complaints
The low-beam headlamps on thousands of 2011 Toyota Priuses were burning out very prematurely (a matter of weeks, not months). Toyota Corporate said they created a customer support program to replace the headlight wiring harness free of charge, but this program ended in 2019. I believe that Toyota should be compelled to issue a recall to replace the wiring harnesses on all 2011 Toyota Priuses, because working headlights are a critical component of a safely traveling vehicle. The cost of replacing the wiring harness is more than $700, a real dent in a working family's budget. For now, we are replacing the burned-out bulbs. However, we believe a recall initiated by NHTSA is warranted in this case.
Oct 25, 2024
I'M TRYING TO COMPLAIN ABOUT THIS LONG TIME AGO,BUT NOW I FOUND THAT OUT.I CAN'T DRIVE MY CAR LONG TIME AGO BECAUSE THIS PROBLEM. I DON'T MY MILES TO DRIVES AND I CAN'T SEE MY GAS MILES. ALL MY DASHBOARD GONE AND MY WINDOWS THEY CAN'T OPEN AT ALL. I CAN BELIEVE TO HAVE A FUTURE CAR.THEY HAVE SO MANY PROBLEMS WITH THE ELECTRIC SYSTEMS.
May 17, 2020
DIM HEADLIGHT PROBLEM WHILE DRIVING AT NIGHT, UNABLE TO SEE ROAD CLEARLY WITH LOW BEAM HEADLIGHTS ON AT NIGHT, HAVE TO USE HIGH BEAM HEADLIGHTS TO SEE ROAD. THIS IS A HUGE SAFETY ISSUE FOR ME
Feb 12, 2018
TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. WHILE DRIVING VARIOUS SPEEDS AT NIGHT, THE FRONT DRIVER SIDE HEADLIGHT BECAME INOPERABLE. ON ANOTHER OCCASION, THE FRONT PASSENGER SIDE HEADLIGHT ALSO FAILED WITHOUT WARNING. THE DEALER RECOMMENDED THAT BOTH BULBS BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED TWO YEARS LATER WHERE BOTH HEADLIGHTS FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Nov 21, 2016
I WAS PULLED OVER BY THE POLICE, (WHILE ON A VILLAGE STREET) BECAUSE MY HEADLIGHT BULB WAS BURNED OUT. (AGAIN!) I HAVE HAD 4 HEADLIGHT BULBS REPLACED ON THE 2011 PRIUS AND IT IS ONLY 4 YEARS OLD! TOYOTA HAS A TECHNICAL SERVICE BULLETIN ON THE WIRING HARNESS, THAT SHORTS OUT THE BULBS PREMATURELY, BUT NO RECALL. PLEASE RECALL THE PRIUS FOR THE WIRING HARNESS, SO I CAN STOP GETTING PULLED OVER BY THE POLICE! 09\15 THANK YOU! *TR
Sep 29, 2015
+ 2 more complaints for this component
ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
7 complaints
TRACTION CONTROL, ABS AND BRAKE LIGHTS CAME ON TODAY AND BRAKE PRESSURE DROPPED SEVERELY WHILE DRIVING ON THE HIGHWAY. NOT SAFE TO DRIVE.
Feb 03, 2020
MY 2011 PRIUS VERY RECENTLY HAS STARTED MAKING AUDIBLY NOISE WHILE PRESSING THE BRAKE PEDAL, WHETHER IN MOTION OR STOPPED. THIS NOISE CONTAINS CONTINUOUS WHIRRING, WHINING AND LOUD CLICKING NOISE. THESE NOISES WHERE NOT SEEN BEFORE COMPLETELY. I SPOKE TO DEALER MENTIONING A TSB PERTAINING TO THIS PARTICULAR ISSUE IN SPECIFIC AND WAS TOLD NOTHING CAN BE DONE UNTIL IT FAILS COMPLETELY, WHICH IS BAD, AS I HAVE A FAMILY OF 3 AND GOD FORBID IF THIS WERE TO HAPPEN WHILE DRIVING ON FREEWAY, A SERIOUS SAFETY HAZARD AND TOYOTA DEALER (RUDY LUTHER) RESPONSE IS IRRESPONSIBLE. I AM ACTUALLY WORRIED MORE NOW ON WAITING FOR THE BRAKES TO FAIL. THIS LOUD CONTINUOUS CLICKING NOISES OCCURS THE MOMENT CAR IS TURNED ON AND THE NOISES LINGERS ON FOR SHORT WHILE AFTER THE CAR IS TURNED OFF, AT MOMENTS I HAVE TO PRESS ON THE BRAKES REALLY HARDER THAN USUAL TO GET THE CAR SLOWED AND IS A TREMENDOUS PANICKY SITUATION. I AM REGISTERING AND REQUESTING FOR THIS TO BE LOOKED IMMEDIATELY BEFORE ANY CATASTROPHE.
Aug 28, 2019
BRAKE LIGHT, ANTILOCK LIGHT, VEHICLE STABILITY LIGHT, AND YELLOW TRAINS CAME ON. HAVING PROBLEM WITH BRAKING. DOES NOT NOT SEEM TO BRAKE AS GOOD. IT IS VERY DANGEROUS WHEN DRIVING.
May 26, 2019
GOT IN CAR ONE MORNING AND ALL THE BRAKE / TRACTION CONTROL SYSTEM RELATED LIGHTS ARE ON. TURNED CAR OFF, WAITED 10 MINUTES RESTARTED CAR AND LIGHTS ARE STILL ON. TESTED BRAKE FUNCTION IN YARD, REDUCED BUT STILL ABLE TO GET CAR STOPPED. TOOK IT TO SHOP AND READ CODES, CAME BACK AS THE ACTUATOR WHICH IS ALREADY RECALLED ON PREVIOUS YEAR MODEL PRUIS', OBVIOUSLY THEY DID NOT FIX THE ISSUE ON THE EARLY GEN 3 MODELS (2010 & 2011). I HAVE FOUND MULTIPLE OTHER PEOPLE WITH GEN-3'S THAT HAVE HAD THE SAME ISSUE OS THESE SHOULD BE INCLUDED IN THE GEN-2 RECALL BECAUSE THEY ARE HAVING THE SAME ISSUE. WITH IT BEING A DEALER ONLY PART AT $4500-$5000 (PARTS AND LABOR) TO FIX ON A CAR THAT'S ONLY WORTH ABOUT $10,000 I WONDER IF IT'S REALLY WORTH FIXING. AT THIS POINT THE CAR IS PARKED BECAUSE WITH THE DIMINISHED BRAKING PERFORMANCE I DON'T FEEL SAFE DRIVING IT.
Nov 10, 2018
BRAKE ACCENTUATOR FAILED - NO WARNING AND TRACTION CONTROL/BRAKE LIGHT/ABS WARNING LIGHTS ALL ILLUMINATED. HARD BREAKING TEST @25 MPH CONFIRMS ABS NOT WORKING (I.E. TIRES SKID) AND BREAKING DISTANCE ADVERSELY IMPACTED FOR NORMAL BRAKING. HYBRID SYSTEM CHARGING FROM BRAKING IS DIMINISHED.
Oct 29, 2018
+ 2 more complaints for this component
ELECTRICAL SYSTEM,SERVICE BRAKES
6 complaints
ABS actuator and pump failure
Mar 19, 2025
The contact owns a 2011 Toyota Prius. The contact stated that upon starting the vehicle, there was an abnormal beeping sound heard. The contact stated that several warning lights were illuminated. While reversing in the driveway, the brake pedal was depressed to the floorboard before the vehicle stopped. The contact's husband an independent mechanic informed her that the brake actuator needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 147,000.
May 15, 2024
Brake booster and brake booster pump assembly are faulty and failing. Brakes are still functioning, but will ultimately fail without warning, from what I have read. This is highly dangerous for myself and other motorists. I was driving last week and tried coming to a stop at an intersection. I pushed the brake pedal and the car hesitated and then jumped/lurched forward before coming to a complete stop. The brake booster is sounding every 30 to 45 seconds to try and build back the pressure it is losing. Toyota offered a "Customer Support Program" for these parts, as there's been numerous premature failures. Unfortunately, my vehicle no longer fits within the parameters of the support program (see attached). From what I've read though, Toyota has been negligent with replacing the brake booster under the support program. I have called Toyota Corporate and they have offered no reprieve and won't stand behind this faulty part. Toyota needs to be forced to recall these 3rd gen Priuses and ordered to replace the breaking system. Expecting customers to shell out between $2-3k to have the ability to safely break/stop their vehicle is ridiculous, especially when Toyota is more than aware of this issue. I was quoted $2600 over the phone to remedy the issue from an independent hybrid shop. I've owned 7 Toyotas and two have been Priuses. This 2011 is by far one of their worst to roll off the assembly line with numerous reports of breaking problems, oil consumption issues, and head gasket failures. They need to stand behind their product(s), especially to brand loyal customers. Read more complaints about the breaking system: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Sep 18, 2023
After approximately 6 1/2 years of owning this 2011 Toyota Prius Hybrid (purchased in 2012), the brake pedal went completely to the floor and there was no braking. The brake fluid was completely FULL. Intermittently, this would occur, but brakes would come back operational in a few minutes. In 2022, the brake lights on dashboard started lighting up intermittently and go off. I had the complete brake pads, etc. replaced in June 2022. Last 1/2 of 2022 the entire brake dash lit up. I got into Toyota dealership 1/12/2023. They said the complete brake Master Cyclinder and Brake Pump replacement was required. They got the dash lights off. This car has only 133,023 miles. I finally checked the internet to see this is a TOYOTA issue! A recall on this brake assembly should be issued! I was unaware of this 5 years ago. This could cause a serious accident and should be fixed at Toyota's expense!
Jan 14, 2023
I have reported this once and numerous times to Toyota. I even paid to "fix" the problem. My daughter was driving and all the dashboard lights came on and the brakes do not work. It's doing it again after they supposedly "fixed" it. My family is at risk! If anything happens, I will seek legal action. I can't believe a company as big as Toyota wont take responsibility. And that a recall wont be done. I've seen numerous people report the same issue. PLEASE do something.
Dec 13, 2022
+ 1 more complaint for this component
VEHICLE SPEED CONTROL,SERVICE BRAKES
6 complaints
The conditions listed in Toyota Customer Support Program ZJB for the brake booster and master cylinder occurred after the 10 year in service date on my vehicle. Brake, ABS, and Traction control warning lights turn on intermittently and when this happens brake response is poor and cruise control shuts off. When applying the brakes an audible tat tat tat sound can be heard from the front of the car that sounds like the ABS being triggered. You should have toyota recall impacted cars and fix the issue as outlined in the TSB and support campaign.
Feb 28, 2024
BREAK ACTUATOR IS FAILING IN MY 2011 TOYOTA PRIUS. THE CAR NOW HAS A UNPREDICTABLE ABS BREAKING SYSTEM. SOMETIMES THE BREAKS WORK AND SOMETIMES THEY QUICKLY FAIL AND A ERROR LIGHT COMES ON. THE LIGHT THAN GOES OUT AS IF NOTHING HAPPENED AND ALL IS FINE. THIS IS A VERY DANGEROUS PROBLEM THAT WILL LEAD TO MANY ACCIDENTS BECAUSE THE VEHICLE TELLS YOU ITS GOOD TO GO, MEAN WHILE THE ABS SYSTEM IS FAILING TO STOP THE VEHICLE INTERMITTENTLY. I AM SCARED BECAUSE I DONT KNOW IF THE CAR WILL DO THIS ON A TURN THEN LOSE CONTROL INJURING MYSELF AND OTHERS.
Apr 08, 2021
EVERY ONCE IN A WHILE - IT CAN BE MONTHS BETWEEN EVENTS - OUR PRIUS MOMENTARILY SLAMS ON THE BRAKES WHEN DRIVING AT HIGHWAY SPEEDS WHILE NOTHING ELSE IS GOING ON. WE KNOW IT'S NOT OPERATOR ERROR. IT'S HAPPENED TO MY WIFE SEVERAL TIMES AND ME ONCE. WHEN IT HAPPENED TO ME I WAS DRIVING STRAIGHT AHEAD ON A DRY, LIGHTLY TRAVELED DIVIDED HIGHWAY DURING THE DAY. EVERYTHING ON THE DASHBOARD LIGHTS UP, ALARMS GO OFF, THE CAR DECELERATES LIKE I SUDDENLY STOMPED ON THE BRAKE PEDAL THOUGH MY FOOT NEVER MOVED OFF OF THE GAS, IT LASTS FOR MAYBE A SECOND AND THEN THE CAR IS BACK TO NORMAL. IT'S THE SAME EACH TIME IT'S HAPPENED. LUCKILY EACH TIME THIS HAS HAPPENED WE HAVEN'T HAD ANYONE TAILGATING US. WE'VE TAKEN IT TO THE DEALER MULTIPLE TIMES. THE FIRST COUPLE OF TIMES THEY LOOKED AT US LIKE WE WERE LOONY. THEY CHECKED IT OUT AND WE GOT IT BACK WITH A MESSAGE THAT SAID THE TECHNICIAN CHECKED THE COMPUTER AND TEST DROVE IT FOR 20 MILES AND THE CAR WAS OPERATING AS DESIGNED. EXCEPT IT HAPPENED AGAIN. WE FINALLY CONVINCED THEM THAT THIS WAS MAYBE A LEGITIMATE ISSUE AND THEY SAID THEY BROUGHT IN A TOYOTA FIELD SPECIALIST WHO CHECKED THE CAR OUT AND THEY SAID THAT THE ISSUE WAS THE PCS WAVE RADAR SENSOR THAT WAS SLIGHTLY OUT OF ALIGNMENT DUE TO BODY DAMAGE (MY WIFE HAD HIT A SMALL DEER ABOUT A YEAR PRIOR TO THAT - DAMAGE WAS MINOR AND REPAIRED AT A LOCAL BODY SHOP). AFTER THEY REALIGNED THE SENSOR, THE CAR BEHAVED ITSELF FOR ABOUT FIVE MONTHS. UNTIL YESTERDAY WHEN IT HAPPENED AGAIN.
Apr 30, 2016
FIRST INCIDENT: WAS TRAVELING APPROX. 68 MPH ON 405 FREEWAY IN LOS ANGELES (DOWNHILL INTO THE SAN FERNANDO VALLEY). DRY CONDITIONS. ATTEMPTED TO STOP AS CARS AHEAD OF ME BEGAN TO SLOW/HALT AND CAR LURCHED FORWARD, CARRYING ME TO ALMOST HIT THE CAR AHEAD OF ME, STOPPING ONLY INCHES BEHIND. DEALERSHIP COULD NOT REPLICATE AND DISMISSED MY CONCERNS. MULTIPLE SIMILAR INCIDENTS ALL IN GOOD WEATHER HAVE OCCURRED. MOST RECENTLY ON SURFACE ROAD WITH UNEVEN PAVEMENT, TRAVELING AT LESS THAN 15 MPH. BRAKING FOR STOPPED VEHICLES AHEAD, RESULTED IN CAR LURCHING AHEAD. *TR
Mar 13, 2013
PERIODICALLY, AFTER GOING OVER A BUMP AT FAIRLY LOW SPEEDS, THE CAR WILL ACCELERATE. IN LIGHT OF THE OTHER UNINTENDED ACCELERATION ISSUE REPORTED UNDER ODI 10499911, I WONDER IF THESE TWO EVENTS ARE RELATED -- POSSIBLY SOMETHING TO DO WITH GOING FROM THE MOTOR TO THE BATTERY? *TR
Feb 28, 2013
+ 1 more complaint for this component
ELECTRICAL SYSTEM,ENGINE
6 complaints
If I make a longer trip more than 10 to 15 miles the car does fine if I drive it 2 miles down the road or across the street to a different store the car tells me to check hybrid system. I had it check and code c1391 came up and that was repaired. Once repaired picked up from shop drove across the street to gas station and it told me to check hybrid system again and went into limp mode. Once I do a reset the car will start back up and drive fine as long as it's a long trip if I go on another short trip it will do it again.
Mar 03, 2023
A FEW MONTHS AGO I HAD THE REQUIRED SOFTWARE UPDATE TO ADJUST THE SAFETY FEATURE IN THE HYBRID SYSTEM IN CASE OF A FAILURE. WHILE DRIVING ON A SIDE STREET ON 3/1/19 I PRESSED THE GAS AFTER BEING STOPPED, THE CAR JERKED, AND THE CHECK HYBRID SYSTEM LIGHT CAME ON. THIS WAS ON RAILROAD TRACKS BUT THE CAR DID DRIVE ON THE GAS ENGINE A SHORT DISTANCE TO MAKE IT OVER THE RAILROAD TRACKS. I HAD THE CAR TOWED TO A TOYOTA DEALER WHO STATED THE INVERTER WAS BAD, BUT THAT TOYOTA WOULD REPLACE IT AS THEY EXTENDED THE WARRANTY. THIS SEEMS TO BE AN ISSUE THAT TOYOTA IS IGNORING. I ALSO OWN A 2014 TOYOTA PRIUS V WHICH IS ALSO PRONE TO THIS ISSUE. TOYOTA SHOULD ADDRESS THIS ISSUE BEYOND A MERE SOFTWARE UPDATE.
Mar 03, 2019
TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. WHEN THE VEHICLE WAS STARTED, ALL THE WARNING INDICATORS ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM). THE VEHICLE WAS TAKEN TO KEARNY MESA TOYOTA (4910 KEARNY MESA RD, SAN DIEGO, CA, 858-413-9625) WHERE IT WAS DIAGNOSED THAT THE COMPUTERS FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 1812113112. THE FAILURE MILEAGE WAS 124,000.
Dec 12, 2018
AS I WAS DRIVING DOWN THE FREEWAY MY CAR FILLED WITH SMOKE AND I REALIZED MY ENGINE HAD CAUGHT FIRE, I WAS ABLE TO GET OUT, THE WHOLE FRONT OF MY CAR WAS ENGULFED IN FLAMES IN NO TIME
Dec 05, 2018
TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. WHILE EXITING HIGHWAY TRAFFIC, THE ENGINE STALLED AND ALL THE INSTRUMENT PANEL LIGHTING ILLUMINATED. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO A SAFE AREA. THE VEHICLE WAS TOWED TO HENDRICK TOYOTA CONCORD (7670 BRUTON SMITH BOULEVARD, CONCORD, NORTH CAROLINA 28026, 704-467-8287) WHERE IT WAS DIAGNOSED THAT THE COMPUTER INVERTER FAILED. THE INVERTER WAS REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 93,500.
Sep 07, 2018
+ 1 more complaint for this component
VISIBILITY
6 complaints
TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. WHILE DRIVING ON THE HIGHWAY, THE CONTACT HEARD A LOUD SOUND. HE NOTICED THAT THE SUN ROOF EXPLODED AND THE GLASS SHATTERED. THERE WERE NO INJURIES. DCH TOYOTA OF TORRANCE (2909 CA-1, TORRANCE, CA 90505, (424) 271-2340) INFORMED THE CONTACT TO BRING IN THE VEHICLE. THE DEALER ACKNOWLEDGED THAT THE SAME FAILURE OCCURRED WITH OTHER VEHICLES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 84,360.
May 29, 2019
POWER WINDOW SWITCH FAILS TO CLOSE WINDOW WHEN LIFTED UP INTO THE FULL AUTO-UP MODE. THE WINDOW GOES TO THE TOP OF THE DOOR AND THEN REBOUNDS TO APPROXIMATELY 1/2 WAY DOWN. DRIVER IS REQUIRED TO PUT WINDOW UP BY ONLY LIFTING SLIGHTLY ON THE SWITCH TO MANUALLY STOP IT. *TR
Nov 04, 2013
I WAS DRIVING ON INTERSTATE 20 WITH MY WIFE WHEN THE SUNROOF EXPLODED. THERE ARE TWO PANES OF GLASS AND THE EXTERIOR PANE SENT SHARDS OF GLASS OUT ONTO THE HIGHWAY. THE INTERNAL PANE OF GLASS STAYED IN PLACE BUT SOME SHARDS OF GLASS FELL ON MY WIFE AND MYSELF. THE TOYOTA DEALER SAYS THIS WAS DUE TO A CRACK FROM DEBRIS WHICH HIT THE CAR AND COMPROMISED THE INTEGRITY OF THE SUNROOF. THEY COULD NOT PROVE OR SHOW ANY MARK INDICATING THIS AS A FACT. IT WAS A VERY SCARY SITUATION AND I FEEL OUR SUNROOF WAS MATERIALLY FLAWED AND TOYOTA SHOULD BE RESPONSIBLE FOR THE PROBLEM. *TR
Jul 10, 2013
STARTING ON/ABOUT 12 OCTOBER 2011, ANY POINT SOURCE OF LIGHT (I.E., TRAFFIC SIGNAL, HEADLIGHT, TAILLIGHT) VIEWED THROUGH THE FRONT WINDSHIELD CREATES AN OPTICAL EFFECT OF MULTIPLE IMAGES, SOMEWHAT LIKE VIEWING THE LIGHT THROUGH A PRISM. THE EFFECT TYPICALLY MANIFESTS AS A QUINTUPLE IMAGE WHEN THE LIGHT IS VIEWED FROM A DISTANCE -- TWO FALSE IMAGES EACH ABOVE AND BELOW THE ACTUAL LIGHT. AS THE LIGHT SOURCE IS APPROACHED, THE IMAGES CONVERGE ON THE CENTER (ACTUAL) LIGHT SOURCE, GOING FROM FIVE TO THREE (ONE FALSE ABOVE AND BELOW) TO EVENTUALLY NEARLY ONE IMAGE WHEN AT A STOP LINE. THIS EFFECT HAS BEEN CONTINUOUSLY OCCURRING SINCE OCTOBER 2011, AND IT OCCURS WITH ALL SOURCES OF LIGHT. RED AND YELLOW COLORS ARE THE MOST VISIBLE/PRONOUNCED, BUT IT IS ALSO SEEN WITH GREEN OR OTHER COLORS OF LIGHT. ALTHOUGH THE VEHICLE IS DRIVABLE, THE PRISMATIC EFFECT IS VERY DISTRACTING, ESPECIALLY IN AN URBAN/SUBURBAN ENVIRONMENT WHERE THERE ARE MANY TRAFFIC SIGNALS AND OTHER VEHICLES IN THE AREA. *TR
Jan 16, 2012
TL- THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT STATED THAT THE SIDE WINDOWS WOULD BECOME EXTREMELY FOGGY AND THE CONTACT WAS UNABLE TO UTILIZE THE SIDE-VIEW MIRRORS WHEN NEEDED. THE CONTACT WOULD HAVE TO OPEN THE WINDOWS IN AN ATTEMPT TO CLEAR THE WINDOWS BUT TO NO AVAIL. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS ADVISED THAT THE FAILURE WAS NOT CONSIDERED A SAFETY DEFECT AND THAT THEY WOULD BE UNABLE TO ASSIST. THE FAILURE MILEAGE WAS 5 AND THE CURRENT MILEAGE WAS 6,000. KMJ - UPDATED 02/09/12*LJ THE CONSUMER WAS INFORMED IT WAS A DESIGN PROBLEM AND NOTHING COULD BE DONE ABOUT IT. THE CONSUMER ALSO STATED THE LEFT SIDE VIEW MIRROR VIBRATED AT HIGH SPEEDS. THE DEALER FOUND THE MIRROR WAS LOSING ITS HOUSING. UPDATED 02/27/12
Dec 28, 2011
+ 1 more complaint for this component
STRUCTURE
6 complaints
ON DECEMBER 8TH, 2018, I WAS DRIVING EASTBOUND ON INTERSTATE 10 IN PHOENIX, AZ AT APPROXIMATELY MILEPOST 141 AROUND 5:45 PM. SUDDENLY, I HEARD A LARGE, *BANG* WHICH SOUNDED LIKE A GUNSHOT. I IMMEDIATELY CHECKED MYSELF FOR INJURIES AND FELT THE CAR TO DETERMINE IF A TIRE WAS BLOWN. I WAS INTACT, AND THE TIRES SEEMED OK AS WELL, BUT I HEARD THE NOISE OF AIR ESCAPING FROM THE VEHICLE. AFTER TURNING SOUTH ON I-17, I EXITED ON THE FIRST STREET, EXIT 199, JEFFERSON ST. I TURNED LEFT AND LOOKED FOR A SAFE PLACE TO PULL OVER. IT ISN'T A GOOD NEIGHBORHOOD, SO I SLOWED DOWN AND CONTINUED TO LOOK AROUND THE VEHICLE AS I TRIED TO FIND THE PLACE WHERE THE AIR WAS ESCAPING. FINALLY, I CRACKED OPEN THE SLIDING DOOR AT THE TOP OF MY SUNROOF, AND I NOTICED SHARDS OF GLASS. I IMMEDIATELY CLOSED IT AND WAS RELIEVED IT HAD NOT BEEN OPEN WHEN THIS INCIDENT HAPPENED. I DECIDED I MUST GET HOME IMMEDIATELY, PROCEEDED BACK TO THE FREEWAY, AND DROVE HOME. WHEN I ARRIVED, I NOTICED THE SUNROOF WAS SHATTERED - ONE MAIN HORIZONTAL SHATTER AT THE CENTER AND TWO MORE VERTICAL SHATTERS AT EACH END. I CHECKED THE INTERIOR OF THE VEHICLE FOR A PROJECTILE AND FOUND NOTHING. AFTER RESEARCHING FURTHER, IT WAS CLEAR THAT THE GLASS HAD BROKEN SIMPLY DUE TO POOR DESIGN. I IMMEDIATELY FILED A CLAIM WITH MY INSURANCE COMPANY, FARMERS. THE CLAIM NUMBER IS 910380. I HAVE ALSO CONTACTED TOYOTA TO GET A RESPONSE, BUT I HAVE NOT HEARD BACK. I AM FORTUNATE THAT THE SUNROOF WAS NOT EXPOSED. THERE IS A PAPER-THIN SLIDING DOOR THAT BLOCKS THE SUN. EVEN THOUGH THE SUN HAD SET, I HAD LEFT IT CLOSED, AND IT PROTECTED ME FROM THE SHARDS OF GLASS. THIS IS CLEARLY A DEFECT THAT TOYOTA NEEDS TO ADDRESS. IT IS DECEMBER IN ARIZONA, AND THE TEMPERATURE WAS 69 DEGREES WHEN I LEFT TO RETURN HOME YESTERDAY. IT'S NOT A HEAT ISSUE. IT'S LIKELY A GLASS DEFECT. I LOOK FORWARD TO OBTAINING MORE INFORMATION.
Dec 09, 2018
THE LOWER WINDOW ON THE REAR HATCH SHATTERED WITHOUT WARNING.
Aug 28, 2017
TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT STATED THAT THE SOY BASED PLASTIC CABIN ENTRYWAYS WERE MISSING THE SCREENS. THE FAILURE ALLOWED RODENTS AND MICE TO ENTER THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Feb 27, 2017
TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. WHILE DRIVING APPROXIMATELY 65 MPH, A SCRAPING TYPE NOISE WAS HEARD UNDER THE VEHICLE AND A BUMP WAS FELT. THE CONTACT DISCOVERED THAT THE FRONT DRIVER SIDE WHEEL WELL DISLODGED FROM THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 69,255. THE VIN WAS NOT AVAILABLE.
Jul 10, 2015
TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL NOISE OF MICE IN THE DASHBOARD. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE MICE ENTERED THE VEHICLE THROUGH THE REAR UNDERCARRIAGE VENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.
Apr 23, 2015
+ 1 more complaint for this component
POWER TRAIN,ENGINE
5 complaints
MY CAR HAD THE HYBRID SYSTEM SOFTWARE UPDATE RECALL DONE AND IT STILL STALL WHILE DRIVING , EVEN AT HIGHWAY SPEED
Jul 19, 2020
CAR STALLED PULLING INTO TRAFFIC. TOOK ABOUT 15 SEC TO RESTART. NO DIAGNOSTIC LIGHTS LIT UP ON DASH. CAR LOST POWER LAST MONTH AND ENGINE LIGHT WENT ON AND ENGINE COULD NOT BE RESTARTED.HAD TO BE TOWED TO DEALERSHIP. IT REPLACED VALVE ASSEMBLY FOR VACUUM AND REPROGRAMMED PCM. HOWEVER, THAT ISSUE WAS PRECEDED BY A CREEP OF DIAGNOSTIC LIGHTS (COURSE OF 1 HOUR), FROM CHECK OIL TO CHECK ENGINE, AND THEN IT COMPLETELY SHUT DOWN.
Aug 23, 2019
MY TOYOTA PRIUS LOSES POWER RANDOMLY AFTER HAVING THE RECALL FIX J0V COMPLETED UPDATING THE SOFTWARE IN INVERTER. VEHICLE STALLED 3 TIMES ON FREEWAY, HIGHWAY AND OFF RAMP. DASH BOARD LIGHTS LIGHT UP WITH ALL WARNING LIGHTS. VEHICLE LOSES POWER....CAN DRIVE A MILE OR SO WITH ALMOST NO POWER...THEN VEHICLE SHUTS DOWN. DASH PANEL READS CHECK HYBRID SYSTEM CONDITIONS ARE EXACTLY THE SAME AS THE ZE3 WARRANTY ENHANCEMENT PROGRAM DESCRIBES. HOWEVER THE DTC CODE IS SLIGHTLY DIFFERENT SO DEALER AND TOYOTA WILL NOT FIX INVERTER. THE CAR IS DANGEROUS TO DRIVE AS THE SYMPTOMS APPEAR RANDOMLY, USUALLY AFTER AN ACCELERATION OF THE VEHICLE PUTS LOAD ON ENGINE. PLS HELP ME
Apr 11, 2019
WENT IN TO HAVE THE SPARK PLUGS AND 2 COILS(CYLINDERS 1 & 2) STARTED SHAKING, KNOCKING AND SMOKING AT THE TIME I PICKED IT UP. CHECK ENGINE LIGHT IS ON AND HASN'T GONE OFF. THE MECHANIC I TAKE THE VEHICLE TO SAYS IT IS A PROBLEM WITH THIS MODEL CAR, TRYING TO DETERMINE THIS, SINCE HE STATED IT IS NOW MY HEAD GASKET THAT NEEDS REPLACING.
Feb 15, 2019
EXCESSIVE OIL CONSUMPTION. RECENTLY I NOTICE OIL PRESSURE LOW LIGHT LIGHTS FREQUENTLY. IT USED THE OIL WAS CHANGED EVERY TIME THE MAINTENANCE LIGHT COME UP. ABOUT EVERY 5000 MILES. NOW THE LOW OIL PRESSURE COMES ALMOST EVERY 1000 MILES. THE CAR ONLY HAS 89K MILES.
Nov 16, 2015
TIRES
5 complaints
YOKOHAMA TIRES 195/65R15 DOT#479N-EBM1212. PREMATURE WEAR. PALM BEACH TOYOTA WILL NOT HONOR 60 K WARRANTY. PREMATURE WEAR AT 25K MILES. YOKOHAMA STOPPED MANUFACTURING THIS TIRE BECAUSE OF COMPLAINTS, SO CANNOT GET EQUAL TIRE.PALM BEACH TOYOTA WANTS TO CHARGE ME PRICE OF NEW TIRE. I HAVE 60 K WARRANTY. *TR
Apr 15, 2015
I PURCHASED A SET OF 4 MICHELIN DEFENDER XT TIRES FOR MY 2011 PRIUS II FROM COSTCO ON 11/29/2013. THE TIRES ARE MARKETED BY MICHELIN AS LLR (LOW ROLLING RESISTANCE) TIRES. HOWEVER UPON INSTALLING THEM AND OPERATING THE VEHICLE FOR NEARLY 1000 MILES, I FOUND THE MPG TO BE NEARLY 10 MPG. LESS THAN THE OEM TIRES THAT THESE REPLACED. THE ROLLING RESISTANCE OF THESE TIRES ARE HIGH. VEHICLE ALMOST FEELS LIKE BEING DRIVEN OVER SAND. AS SOON AS I TAKE MY FOOT OFF THE ACCELERATOR, THE VEHICLE DECELERATES RAPIDLY, MUCH FASTER THAN THE OEM TIRES. I CHECKED THE TIRE PRESSURE, ALIGNMENT, AND WHEEL BEARINGS, ALL ARE WITHIN SPECS. IT APPEARS TO ME THAT THE HYSTERESIS LOSSES IN THIS TIRE MATERIAL ARE FAIRLY HIGH. THIS TIRE SHOULD NOT BE SOLD AS A LOW ROLLING RESISTANCE TIRE. IT IS BEING FALSELY ADVERTISED AS HAVING THIS CAPABILITY TO INCREASE SALES. THE MPG DIFFERENCE WAS MEASURED BY CALCULATING THE TRUE MILES FROM MY GPS UNIT AND DIVIDING THE RESULT BY THE GALLONS TO FULL AT THE SAME PUMP. THIS WAS DONE THREE TIMES TO ACCURATELY ACCESS THE TRUE MPG DIFFERENCE. NO OTHER FACTORS ON THE VEHICLE HAS BEEN CHANGED. ONLY CHANGE HAS BEEN REPLACEMENT OF THE TIRES. *TR
Jan 04, 2014
I WAS DRIVING ON THE 101 N FREEWAY AT ABOUT 55 MPH AND I HEARD A LOUD POPPING NOISE. I HAD NEVER HAD A TIRE BLOW BEFORE SO I DIDN'T EVEN REALIZE WHAT WAS HAPPENING UNTIL I HEARD THE FLAT TIRE. LUCKILY IT WAS MY LEFT REAR TIRE SO I WAS NOT INJURED AND I WAS ABLE TO SAFELY MAKE MY WAY ACROSS THE FREEWAY ONTO THE RIGHT HAND SIDE OF THE FREEWAY WHERE I CALLED AAA TO COME AND CHANGE IT TO MY SPARE. I CALLED TOYOTA, THEY SAID THEY HAD NOTHING TO DO WITH THE TIRES AND COULD NOT HELP ME AND I WOULD HAVE TO MAKE A COMPLAINT TO YOKOHAMA, THE TIRE COMPANY. I CALLED THE TIRE COMPANY, THEY TOLD ME TO HAVE IT INSPECTED AND IT WAS FOUND THAT IT WAS A ROAD CONDITION THAT LED TO THE TIRE DAMAGE AND THEREFORE IT WAS NOT UNDER WARRANTY. THE EXACT SAME INCIDENT OCCURRED AGAIN ON 01/15/2013, THIS TIME I WAS GOING 65 MPH ON THE 101 S FREEWAY. MY REAR RIGHT TIRE BLEW OUT AND I HAD TO GET ACROSS TRAFFIC WHERE I GOT OFF THE FREEWAY AND WAS ABLE TO CALL FOR HELP. MY CONCERN IS NOT WHETHER THE TIRE COMPANY WILL BE ABLE TO FOOT THE COST, BUT THE FACT THAT MY TIRES WILL BLOW OUT WHEN I'M DRIVING UNDER OR ABOUT THE SPEED LIMIT FOR A ROAD CONDITION THAT EVERYONE ELSE MANAGES TO DRIVE ON WITH NO PROBLEMS. I REPORTED BOTH INCIDENTS WITH TOYOTA AND YOKOHAMA. *TR
Jan 16, 2013
WHEN YOU GO OVER A BUMP IN THE ROAD AT A SLOW SPEED THE TIRE SLIPS SLIGHTLY ON THE ROAD BED. YOKOHAMA REPRESENTATIVE SAYS THEY HAVE HAD NO COMPLAINTS (TELEPHONE CONVERSATION, 5/9/12, PART OF THEIR CASE #[XXX]). I FOUND THE TIRE IS THE PROBLEM WHILE SEARCHING ONLINE COMMENTS ABOUT THE TIRE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR
May 09, 2012
SINCE I PURCHASED A 2011 TOYOTA PRIUS IN DECEMBER 2011 I HAVE HAD TO REPLACE 2 IRREPARABLE ORIGINAL EQUIPMENT YOKOHAMA AVIS S33 TIRES DUE TO SIDE WALL DAMAGE. I AM CONCERNED THAT THE SIDE WALLS ARE NOT STRONG ENOUGH TO RESIST POTENTIAL HAZARDS. THIS IS PART OF YOKOHAMA CASE #[XXX] WHICH INCLUDED OTHER CONCERNS. I HAVE RARELY HAD A SIDEWALL PROBLEM AND NEVER A FLAT TIRE WITH NEW TIRES. THE FIRST OCCURRED AT ABOUT 300 MILES OF USE THE NEXT AT 8300 MILES, THE APPROXIMATE INCIDENT DATE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR
May 09, 2012
HYBRID PROPULSION SYSTEM
4 complaints
The contact owns a 2011 Toyota Prius. The contact stated while driving at various speeds, the vehicle lost motive power temporarily. The contact stated that upon depressing the accelerator pedal, the vehicle continued driving; however, the vehicle was operating on gasoline. The contact related the failure to NHTSA Campaign Number: 18V684000 (Hybrid Propulsion System). The vehicle was taken to the dealer for the recall repair. The dealer determined that the hybrid battery needed to be replaced. The dealer provided an estimate for the repair. The contact declined to pay for the repair and advised the dealer to perform the recall repair; however, the dealer failed to acknowledge the recall. The vehicle was not repaired. Additionally, the contact stated while driving 25 MPH downhill, the vehicle stalled. The check engine and several unknown warning lights were illuminated. The contact was able to restart the vehicle, and the contact pulled into the driveway of the nearby residence. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 116,000.
Jan 17, 2025
The contact owns a 2011 Toyota Prius. The contact stated that while driving at unknown speeds or starting the vehicle, the check hybrid system warning light was illuminated. The vehicle went into a Safe Mode. There was no option to place the vehicle in neutral or drive. The vehicle would start but failed to move. The contact stated that the failure was related to NHTSA Campaign Number: 18V684000 (Hybrid Population System). The vehicle was towed to the dealer, where it was diagnosed that there were error codes related to the battery and hybrid system. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the local dealer. The failure mileage was approximately 120,000.
Oct 07, 2024
TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS PLUG-IN HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BERGERON TOYOTA (1600 N STEPHENSON AVE, IRON MOUNTAIN, MI 49801, (906) 774-2189) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Apr 29, 2019
2011 TOYOTA PRIUS. CONSUMER WRITES IN REGARDS TO ELECTRONIC SYSTEM RECALL. *SMD THE CONSUMER STATED WHEN SHE STARTED THE VEHICLE, THE FRONT PANEL LIT UP, BUT THE READY LIGHT DID NOT LIGHT UP, AND SHE WAS UNABLE TO SHIFT GEARS AND COULD NOT TURN THE VEHICLE OFF. AFTER MANY ATTEMPTS, THE VEHICLE EVENTUALLY SHUT OFF. AFTER MANY TRIES, THE READY LIGHT FINALLY LIT UP AND THE VEHICLE OPERATED NORMALLY. THE SAME THING HAPPENED SIX DAYS LATER. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THEY WERE UNABLE TO FIND A PROBLEM. TWO WEEKS LATER, THE PROBLEM HAPPENED AGAIN. THE DEAR TRIED TO TELL THE CONSUMER, THE PROBLEM WAS THE BATTERY. BUT, THE PANEL SHOWED THE BATTERY SYSTEM WAS OK. THE PROBLEM HAS SINCE HAPPENED A FOURTH TIME. THE CONSUMER BELIEVED THE RECALL THAT WAS PREVIOUSLY PERFORMED, CAUSED THE ISSUES. *JB
Jul 10, 2014
SERVICE BRAKES,ENGINE
4 complaints
THE CHECK ENGINE LIGHT IS ON; THE CAR HAS STALLED AND LOOSES POWER IT NEEDS TO HAVE THE STICKY EXHAUST GAS RECIRCULATION VALVE TAKEN CARE OF. IT ALSO NEEDS PSV COVERAGE FOR BRAKE BOOSTER AND BRAKE BOOSTER PUMP ASSEMBLY SAFETY WARRANTEE ENHANCEMENT
Mar 17, 2021
TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK IN A PARKING SPACE, THE VEHICLE INDEPENDENTLY ACCELERATED AND CRASHED INTO A SIGN POST. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED DURING THE INDEPENDENT ACCELERATION. THERE WAS NO INJURIES SUSTAINED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS REPAIRED BY THE INSURANCE COMPANY. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Mar 19, 2020
TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. WHEN THE VEHICLE WAS PLACED INTO REVERSE (WHEN THE ELECTRIC POWERED FUEL MOTOR HAD NOT BEEN RUNNING), THE BRAKES BEGAN TO SEIZE WHEN THE BRAKE PEDAL WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. ALSO, DURING COLD WEATHER, THE ENGINE AND ENTIRE VEHICLE SHOOK. THE CONTACT CALLED PRECISION TOYOTA OF TUCSON (700 W WETMORE RD, TUCSON, AZ 85705, (520) 795-5565) AND NOTIFIED THEM OF THE FAILURES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 15.
Jul 23, 2019
HARD KNOCKING WHEN TURNING ON ENGINE UNTIL I COMPRESS AND DECOMPRESS MY BREAK. HAS HAPPENED 3 TIMES, ONLY DURING THE COLD MONTHS
Oct 27, 2016
SEATS
4 complaints
I AM 5'4" TALL AND LIKE THE SEAT IN AN UPRIGHT POSITION. THERE IS NO WAY I CAN ADJUST THE HEADREST SO THAT IT ALLOWS ME TO SIT UPRIGHT AND NOT HAVE MY HEAD FORCED FORWARD AND DOWN BY THE HEADREST. I UNDERSTAND THIS IS A NEW "SAFETY" REGULATION. THIS REGULATION NEEDS TO BE CHANGED SO PEOPLE OF MY HEIGHT CAN DRIVE THE CAR WITHOUT THEIR HEADS BEING FORCED DOWN. I USE A FOAM CUSHION BETWEEN MY BACK AND THE SEAT TO COMPENSATE FOR THIS TERRIBLE DESIGN FLAW. I WOULD LIKE TO BE ABLE TO BUY A CAR THAT IS BOTH SAFE AND FITS ME. IT IS NOT SAFE TO DRIVE WITH MY HEAD FORCED DOWN. BY THE WAY, YOUR NEXT BOX INDICATES BAD WEBSITE DESIGN. I WANT TO PUT IN N/A OR ALWAYS SINCE THERE IS NO ONE TIME FOR THIS ISSUE, BUT THE STUPID WEB DESIGNER DOESN'T THINK THAT SHOULD BE AN OPTION.
Oct 08, 2015
TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. WHETHER THE VEHICLE WAS IN MOTION OR STATIONARY, THE HEATER WAS ACTIVATED AND THE CONTACT NOTICED A STRONG BURNING ODOR COMING FROM THE FRONT DRIVER SIDE SEAT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Feb 05, 2015
THE DRIVER'S HEAD SEAT, OF THE PRIUS 2011, POPS UP WHEN DRIVING ON A HIGH WAY ESPECIALLY IF THE ROAD IS A BIT ROUGH. *KB
Oct 11, 2011
TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT STATED THAT THE DRIVERS SIDE HEADREST WOULD SLIDE UP AND OUT OF THE SEAT WHILE DRIVING. THE CONTACT ALSO STATED THAT THE HEADREST WOULD OBSTRUCT HIS VISION WHEN ATTEMPTING TO SEE WHAT WAS TAKING PLACE FROM THE REAR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT ALL DRIVERS SIDE HEADRESTS ON THE 2011 MODEL YEAR VEHICLES FUNCTION IN THE SAME FASHION. THE CONTACT WAS ALSO INFORMED THAT THE FAILURE WAS NOT A SAFETY FEATURE. THE FAILURE MILEAGE WAS 10 AND THE CURRENT MILEAGE WAS 7,000.
Aug 05, 2011
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
3 complaints
Brake warning came on and wouldn’t go off. Followed by continuous beeping and now the brakes are no longer working properly. You have to force the brake all the way to the ground to even come to a rolling stop. The problem first occurred on 3/8/25. The brake actuator seems to be a reoccurring problem that Toyota addressed but is no longer fixing. It is dangerous to drive my vehicle and others have said their brakes have completely failed when this problem arose.
Mar 11, 2025
The 2011 Prius has an issue known to Toyota, in which the brake booster pump fails after an indiscriminate amount of time, leading to significant loss in braking ability and control. Toyota knows of this because they issues an extended warranty coverage for these vehicles and this issue, that did not extend beyond 10 years, or 150,000 miles, whichever comes first. [XXX] ) When I was driving my car down Highway [XXX] I lost braking control completely, with a series of constant beeping starting to emit from the braking system. Luckily through mashing the brake pedal and using ebrake I was able to get the car to slow down and pull off the highway. The brakes sporadically and randomly cut in and out with the power braking, leading to uncontrolled stopping power and jerky or inactive braking. There had been lights on the dash indicating the traction system or braking system had issues but these would frequently turn off and on and didn't result in a loss of braking ability or performance and had been there a couple months. Upon taking the vehicle to a Toyota Dealership (Charles Maund North Austin) I was told it was a C1391 error regarding a failure of the brake booster pump assembly and that it would need to be replaced and reprogrammed for about 3300 dollars. After looking online I saw there were many other people with this issue, all who were unable to fix this in the given 10 year frame. Many unsuspecting second owners of this vehicle do not know that there is a hidden danger waiting for them when their power brake pump assembly fails. If I had been a less experienced driver I would've certainly crashed and Toyota, knowing of this safety concern already, should have done the right thing and issue a recall for these vehicles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Feb 21, 2024
Three lights appeared on the dashboard…code C1391. This has affected the braking system, and the traction control…and the brakes no longer regenerate the battery. The mechanic said “YOU MUST NOT DRIVE THIS CAR” until a $2,700 repair is made. There was, apparently, a service bulletin sent out in 2019, and was then extended until 2022…which we did not receive, although we’ve been at the same address since we bought the car. But our car did not develop this common issue until now…2023, and Toyota says it was not a safety recall, so they don’t need to fix it, or help us get it fixed. We believe it IS obviously a safety issue….since my brakes can go out at any moment.
Jun 01, 2023
ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
3 complaints
In 11/2024, I started experiencing intermittent noises coming from the engine compartment of my 2011 Toyota Prius. The initial sound resembled the buzzing noise generated when first starting the vehicle. Then the noise started to persist for extended periods after the vehicle was turned off. It would oscillate between buzzing for approximately 10 seconds & remaining dormant for about 1 minute, repeating this cycle. The duration of these cycles could extend for up to 20 minutes. Concurrently, I experienced several instances where the brake pedal would abruptly become stiff & difficult to press. Notably, no warning lights were illuminated on the dashboard. Recognizing these symptoms as unusual, I conducted online research and discovered that the issue could potentially stem from a malfunction in the “brake booster pump and assembly.” Given the potential for a loss of braking power and the risk of personal/public safety, I scheduled a diagnostic inspection at Toyota of Poway, Poway, CA, on 12/18/2024. It confirmed the presence of a problem with the brake booster pump and associated components. In light of this diagnosis, I made the decision to refrain from driving the vehicle until the repairs were completed. The repair costs amounted to $3,475.47. I found I had received a notification from Toyota’s Customer Support Program, designated as “Customer Support Program Notification-ZJB.” This notification explicitly acknowledged this defect & provided a repair coverage policy that stipulated a coverage policy of which I’m no longer entitled to. Despite not meeting the eligibility criteria for the repair coverage program, I am deeply troubled by the fact that this recognized defect persists in vehicles currently on the road, such as mine, without any corresponding recall action and subsequent repair costs covered by Toyota. Fortunately, I was spared from any accidents as a direct consequence of this issue. Many similar complaints here support this dangerous issue!
Jan 27, 2025
one year after bought, was losing power, replacing a lot of batteries, headlights and lamps then car would lose power while driving, not start continually everyday for each day after and even started on its own. i took in a lot and they put my vin to the wrong person..someone rainsford so my service recs were not recorded. said no battery code, didnt check altenator, and even tho serv advisor said the break was squishy to him and he heard the loud buzz noise when pushing, it was not replaced. they tried to blame it on keys being in car which is how it starts and runs! not parked on hill or in bad temps and driven long trips, none of which SHOULD BE REQIRED to start a car to get to dying patients on time. we bought charger and use on both priuses daily. lost power while driving, got hurt, and josh's pt. died. nothing but headache nightmares. have long written records where submitted all and they just like to deny things or try to find a way to blame on consumer. my only fault was buying an undisclosed deathtrap. they need to refund us both cars and damages and expenses and our time and missed work. the shuttle was a joke. i have my own top notch code reader and it said battery was fine. it was new, yet they wanted to sell me one so they said it coded but refused to show me. they are just trying to make money and really hurting people. sending my title and all my personal info to a stranger and me catching after 7 years broght on an ID theft im still fighting. very rude front staff and drivers..sheldon.
Sep 26, 2021
I WAS GETTING ON THE INTERSTATE AND ALL OF A SUDDEN I LOST POWER AND MY DASH LITE UP CHECK HYBRID SYSTEM /ABS/ BREAKS. I CAN NOT DRIVE MY CAR BECAUSE IT HAS NO POWER PLEASE HELP THANK YOU
Apr 13, 2018
FUEL/PROPULSION SYSTEM
3 complaints
Hybrid system shut down. DC power converter shutting down. Car shut down on me in middle of road almost caused a crash. There was a recall in 2018 but I never received a notice and now as of 2023 there are no active recalls.
Jul 08, 2023
WHILE DRIVING DOWN CITY STREET AT APPROX. 25 MPH, THE VEHICLE SUDDENLY LOST ALL POWER AND HAD TO BE EMERGENCY STEERED WITHOUT POWER STEERING TO THE SIDE OF THE ROAD, NARROWLY AVOIDING A CRASH. THE DASHBOARD SHOWED "CHECK HYBRID SYSTEM"; VEHICLE WAS INOPERABLE AND HAD TO BE TOWED. *TR
May 12, 2020
TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A FRACTURE IN THE FUEL TANK THAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THIS WAS A GLOBAL RECALL (TOYOTA/AUSTRALIA: FUEL SUCTION PLATE), BUT WAS NOT YET A RECALL IN THE UNITED STATES. THE FAILURE MILEAGE WAS 58,000.
Sep 14, 2016
ELECTRICAL SYSTEM,HYBRID PROPULSION SYSTEM
3 complaints
The contact owns a 2011 Toyota Prius. The contact stated while driving approximately 55 MPH, the vehicle stalled with the check hybrid system warning light illuminated continuously. The vehicle was able to restart. The vehicle was taken to the dealer where it was diagnosed that the inverter needed to be repaired. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 141,000.
Jun 08, 2022
TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE STALLED WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 18V684000 (HYBRID PROPULSION SYSTEM) AND 14V053000 (HYBRID PROPULSION SYSTEM). THE VEHICLE WAS REPAIRED UNDER THE RECALL CAMPAIGNS HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 159,000.*DT*JB
Jun 03, 2020
RE: NHTSA 14V053000/HYBRID PROPULSION SYSTEM...I DID NOT RECEIVE A RECALL NOTICE IN THE MAIL. MY DAUGHTER OWNS A NEW PRIUS AND SHE DID NOT RECEIVE ANY NOTICE EITHER. MY CAR ENGINE DID NOT SHUT OFF BUT MY DAUGHTER'S ENGINE HAS SHUT OFF. YOU SHOULD ASK TOYOTA TO SHOW PROOF OF ITS RECALL MAILINGS. I'LL BET THE FARM THAT THEY CAN'T. *TR
Mar 18, 2014
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
3 complaints
DRIVING VEHICLE DOWN HIGHWAY, TAPPED BRAKES BUT BRAKES DID NOT WORK, ALL THE LIGHTS ON MY DASH LIT UP. I LOST TRACTION IN BRAKES CAUSING VEHICLE TO LOSE CONTROL.
Nov 29, 2018
THE TRACTION CONTROL, ABS LIGHT AND WARNING LIGHT ALL CAME WHICH I BELIEVE ALL TO BE A SAFETY ISSUE
Oct 26, 2018
VEHICLE LOSES BRAKING FUNCTION WHILE TRAVELING OVER POTHOLES, RECESSED MANHOLE COVERS, AND ALL OTHER TYPES OF ROUGH ROAD SURFACES. BRAKING FUNCTION IS DELAYED AND DOES NOT RETURN TO PREVIOUS POWER/BRAKING STRENGTH AFTER TRAVERSING THE OBSTACLE; THIS RESULTS IN THE NEED TO DEPRESS THE BRAKE PEDAL FURTHER TO RE-ENGAGE ENOUGH BRAKING FUNCTION TO STOP THE VEHICLE SAFELY. SERIOUS CONCERN IS THAT IF THE VEHICLE IS UNDER HARD BRAKING AT THE TIME OF THE EVENT WILL THERE BE ENOUGH TRAVEL LEFT IN THE BRAKE PEDAL TO REENGAGE THE BRAKES ENOUGH TO STOP. I HAVE EXPERIENCED THIS REGULARLY, ONE OR MORE TIMES PER MONTH, SINCE I PURCHASED THE CAR. UP UNTIL NOW MOST OCCURRENCES HAVE BEEN JUST A MINOR ANNOYANCE. I RESEARCHED THE PHENOMENON ON THE WEB AND MANY JUST WRITE IT OFF AS A NUISANCE / MINOR QUIRK OF THE VEHICLE SO I ACCEPTED THAT OPINION AND CONTINUED ON ENJOYING THE CAR. THAT IS UNTIL MAY 21, 2013 WHEN UNDER HARD BRAKING (30-35MPH DRIVING SPEED THEN HEAVY BRAKING TO 0MPH) THE VEHICLE TRAVELED OVER A RECESSED MANHOLE COVER AND IT FELT LIKE IT FULLY LOST ALL OF ITS BRAKING POWER AND NEARLY SENT ME INTO THE BACK OF THE VEHICLE STOPPING HARD AHEAD OF ME. I HAD TO FLOOR THE BRAKES BEFORE I FELT ANY BRAKING POWER RETURN AFTER THE BUMP. THIS ISSUE WILL LEAD TO AN ACCIDENT IF IT HAS NOT ALREADY. PLEASE KEEP AN EYE ON IT. *TR
May 23, 2013
STEERING
3 complaints
TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT STATED THAT THE HORN WAS INOPERABLE. WHEN THE STEERING WHEEL WAS TURNED TO THE LEFT OR RIGHT, THE HORN FUNCTIONED AS INTENDED. HOWEVER, IF THE STEERING WHEEL WAS CENTERED, THE HORN WOULD BE INOPERABLE. THE VEHICLE WAS TAKEN TO LIA TOYOTA OF NORTHAMPTON (LOCATED AT 280 KING STREET, NORTHAMPTON, MA 01060, TEL: 413-341-5299) WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
Jul 06, 2017
I WAS STOPPED AT A SIGNAL AND THEN STARTED TO PROCEED ONCE THE LIGHT TURNED GREEN. I COULDN'T DRIVE ANY FASTER THAN IDLE SPEED. EVEN AT THAT SPEED THE CAR WAS OUT OF CONTROL,IT WAS SWERVING,EVEN THOUGH I WAS HOLDING THE WHEEL STRAIGHT. THE STREET HAD A DUSTING OF SNOW. ALL OF THE OTHER CARS WERE ABLE TO DRIVE AT THE POSTED SPEED LIMITS WITHOUT ANY DIFFICULTY. I TOOK THE CAR TO THE DEALERSHIP ,THEY ADVISED ME TO GET NEW TIRES, WHICH I DID EVEN THOUGH THE CAR WAS ONLY 9 MONTHS OLD .THE DEALERSHIP CHECKED THE COMPUTER AND STEERING SYSTEMS. THEY INFORMED ME THAT NOTHING WAS WRONG WITH EITHER. THIS STEERING PROBLEM HAS HAPPENED 3 MORE TIMES. EACH TIME IT HAPPENS THERE IS SNOW ON THE GROUND BUT EVERYONE ELSE IS ABLE TO DRIVE AT THE POSTED SPEED. THIS SITUATION HAS HAPPENED WHEN IT WAS BITTER COLD AND WHEN IT WAS 30 DEGREES OUT. WHEN THE CAR SWERVES, IT ENTERS OTHER LANES, EVEN AT IDLE SPEED. I AM VERY LUCK NOT TO HAVE HAD AN ACCIDENT. I AM SO UPSET THAT I AM GETTING A NEW CAR. I FEAR FOR MY LIFE. *TR
Jan 11, 2015
TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT STATED WHEN MAKING A TURN THE STEERING WHEEL WOULD BECOME STUCK IN THE POSITION THE VEHICLE WAS TURNING TOO. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE STEERING GEAR ASSEMBLY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 124,117.
Jun 24, 2014
ELECTRONIC STABILITY CONTROL (ESC)
3 complaints
MY TOYOTA PRIUS WARNING LIGHTS BRAKE,ABS AND TRACTION CONTROL CAME ON. I CHECK WITH THE DEALER AND IT SAID MY ACCUMULATOR WAS LEAKING. THIS PART ALONE IS $2600 PLUS $500 IN LABOR. MY CAT HAS 41,900 MILES ON IT. THIS PART IS AN OBVIOUS PROBLEM BECAUSE THE 09-10 MODELS HAD A RECALL FOR THIS EXACT PROBLEM. AMAZING THAT THE SAME PART EXCISE IN NEWER MODELS BUT NO RECALL. ESPECIALLY BECAUSE IT'S THE MOST EXPENSIVE PART OTHER THEN THE HYBRID BATTERY. I WAS DRIVING MY CAR WHEN THTHE LIGHTS CAME ON AND MY BRAKES RELEASED WHEN DEPRESSED AND I ALMOST HIT THE CAR WAITING AT A STOP LIGHT. MY KIDS DRIVE THIS CAR OFTEN BECAUSE I THOUGHT IT WAS SAFE AND INEXPENSIVE FOR GAS. PERFECT FOR A KID WITH NOT A LOT OF INCOME. BUT, NOW THEY CAN'T BECAUSE OF THE RISK AND THE PRICEY REPAIR. IF YOU LOOK AT FORUMS THIS IS A WORLDWIDE COMMON PROBLEM AND TOYOTA NEEDS TO FIX IT. NOT JUST A RECALL FOR TWO YEARS OF THE VEHICLE. IF I HAD THE MONEY, I WOULD TAKE THEM TO COURT. I'M JUST A LITTLE MAN THOU. THIS IS A MAJOR SAFETY ISSUE THAT TOYOTA HAS OBVIOUSLY GOTTEN AWAY WITH. IF YOU DO YOUR RESEARCH ONLINE, THEY'RE IS ENOUGH EVIDENCE TO SHOW THAT THEY ARE NOT FIXING THEIR MISTAKE. I WOULD LIKE A CALL FROM SOMEONE TO MAKE SURE THAT OTHERS DON'T PUT THEIR KIDS IN THE VEHICLES WITH THESE ACCUMULATORS PRESSURIZING THEIR BRAKES. SOMEONE WILL LOSE THEIR LIFE IF IT'S LEFT IGNORED. PLEASE FEEL FREE TO CONTACT ME AT 808-721-718. I WILL ALSO CALL TOYOTA CORPORATION BUT THAT WILL PROBABLY GET ME NO WHERE. I'M A LITTLE GUY AGAINST A BIG CORPORATION.
Jun 01, 2017
TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE FAILED TO DRIVE IN A STRAIGHT LINE AND DRIFTED TO THE LEFT AND RIGHT. THE CONTACT HAD TO CONSTANTLY ADJUST THE STEERING WHEEL. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 10. UPDATED 11/20/14*CN THE CONSUMER STATED THE VEHICLE WAS OVERLY SENSITIVE TO HEAVY WIND. THE CONSUMER OWNS ANOTHER PRIUS WITH THE SAME FAILURE. UPDATED 10/5/2015*JS
Oct 01, 2014
TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT WAS DRIVING UPHILL AT 5 MPH AND IN THREE INCHES OF SNOW WHEN THE VEHICLE STALLED WITH THE ILLUMINATION OF THE SDS WARNING LIGHT. THE DEALER WAS NOTIFIED OF THE FAILURE WHO STATED THAT THE WARNING LIGHT WAS ILLUMINATED IN FORWARD MODE ONLY TO DEMONSTRATE IN WHAT MODE THE VEHICLE WAS OPERATING. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT NO LONGER OWNED THE VEHICLE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 12,000.
Apr 04, 2012
AIR BAGS,SEAT BELTS
3 complaints
THE CAR WAS TRAVELING AT ABOUT 40MPH WHEN WE T BONED ANOTHER CAR THAT ENTERED OUR LANE ILLEGALLY. MY WIFE APPLIED THE BRAKES AND WE SKIDDED FOR ABOUT 10 YARDS BEFORE HITTING THE OTHER CAR. NEITHER THE SEAT BELT RESTRAINING SYSTEM NOR THE AIR BAG SYSTEM OPERATED.
Jun 17, 2016
AS THE PASSENGER IN THE CAR THAT I OWNED WE WERE DRIVING AND HIT THE BACK END OF A LARGE PICKUP TRUCK AT APPROX 26-28 MPH. I AM 5'10" AND AS ALWAYS WAS NOT SITTING CLOSE TO THE DASH. ONCE I REALIZED WHAT HAPPENED MY FACE WAS BLEEDING VERY HEAVILY. WHAT HAD HAPPENED WAS MY FACE HAD SLAMMED INTO THE DASH (IS NOT CLOSE TO INDIVIDUALS IN PRIUS'. MY NOSE HAD A SIGNIFICANT RIP IN TWO LOCATIONS AND WAS TRANSPORTED BY AMBULANCE FOR PLASTIC SURGERY. WITHIN 24 HRS MY ENTIRE FACE WAS SWOLLEN WITH A MAJORITY OF DARK BRUISING FROM MY EYES TO MY JAWS. AND MULTIPLE STITCHES IN MY NOSE. MY SEATBELT FAILED TO RESTRAIN ME BACK. THE AIRBAGS DIDN'T DEPLOY. ACCORDING TO THE AUTO SHOP THE AIRBAGS DIDN'T DEPLOY BC IT HAD MISSED THE SENSOR BY AN INCH. THE DAMAGE TO THE VEHICLE WAS THE FRONT CENTER OF THE VEHICLE AND THE ENTIRE PASSENGER FRONT END. THE HOOD ROLLED UP AND EVEN PARTIALLY CAME THRU THE WINDSHIELD. THE CAR WAS TOTALED FROM THE IMPACT.THEY STATED TO THEM THERE IS NO REASON THE SEAT BELT DIDN'T RESTRAIN. HOWEVER AFTER CONTACTING TOYOTA THEY DID AN INSPECTION ROUGHLY THE MIDDLE OF JANUARY AND I RECEIVED A COPY OF THE DATA REPORT THAT SHOWED MY MPH AND PROOF I WAS RESTRAINED AND MORE INFORMATION THAT AN AVERAGE PERSON WOULDN'T UNDERSTAND. THE END OF MARCH 2013 I RECEIVED A RESPONSE STATED THE SEATBELT WORKED WITHIN THE LEGAL GUIDELINES. MY THOUGHTS WERE NO WAY, WHAT WOULD BE THE PURPOSE TO WEAR THE SEATBELT IF YOU CAN STILL BE SERIOUSLY INJURED AND THEN THANKING GOD THAT MY DAUGHTER WASN'T IN THE FRONT SEAT AND NEVER HAD BEEN IN THE CAR. WITH THAT BEING SAID I WILL NEVER BUY A TOYOTA AGAIN, THE AMOUNT I SAVED IN GAS DRIVING A PRIUS IS NOT WORTH THE LOSS MY DAUGHTER WOULD GO THRU IF I WERE NOT ALIVE BECAUSE OF A PRIUS (TOYOTA). *TR
Apr 09, 2014
TL* THE CONTACT OWNED A 2011 TOYOTA PRIUS. THE CONTACT WAS DRIVING 8 MPH WHEN ANOTHER VEHICLE CRASHED INTO THE CONTACT'S VEHICLE ON THE PASSENGER SIDE DOOR. THE DRIVER'S SIDE SAFETY BELT FAILED TO RETAIN THE DRIVER, CAUSING INJURIES TO THE BACK AND NECK. THE POLICE WERE NOTIFIED AND A REPORT WAS ON FILE. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP. THE MANUFACTURER WAS NOTIFIED. THE FAILURE AND CURRENT MILEAGES WERE 8,000. UPDATED 04/19/12*LJ THE CONSUMER ALSO STATED THE AIR BAG FAILED TO DEPLOY. TOYOTA SENT THE CONSUMER A NOTICE EXPLAINING THE AIR BAG DID NOT DEPLOY, BECAUSE THERE WAS NO DIRECT FRONTAL IMPACT, ONLY IMPACT TO THE RIGHT FRONT SIDE OF THE VEHICLE/DOOR AREA, THE MORE YIELDING PORTIONS OF THE VEHICLE. THERE WAS INSUFFICIENT ABRUPT FORWARD DECELERATION OF THE VEHICLE TO DEPLOY THE AIR BAG. THE LETTER ALSO STATED THE SEAT BELT OPERATED AS DESIGNED WITHIN THE MANUFACTURER'S SPECIFICATION. UPDATED EVOQ 05/24/12 UPDATED EVOQ 06/18/12
Mar 27, 2012
STRUCTURE,SERVICE BRAKES
3 complaints
THE PRIUS FAILED TO STOP WHEN BRAKES WERE APPLIED; INSTEAD THE CAR DID A LURCH WHEN THE BRAKES WERE APPLIED AND THEN ACCELERATED FORWARD CAUSING A 4 CAR COLLISION; LUCKILY NO ONE WAS INJURED. MADE TOYOTA AWARE OF THE PROBLEM, WHEN THEY INVESTIGATED THEY OF COURSE FOUND NOTHING WRONG WITH THE VEHICLE'S BRAKE SYSTEM. *TR
Sep 19, 2014
WHILE PULLING INTO A PARKING SLOT IN A PARKING LOT, WHICH WAS ON A SLOPE, I APPLIED THE FOOT BRAKE WITHOUT ANY RESPONSE WHATSOEVER. THE VEHICLE GAINED ENOUGH SPEED TO JUMP THE SMALL STOP-CURB AND HIT A CONCRETE WALL NEXT TO IT. THE DAMAGE TO THE FRONT OF THE CAR WAS JUST OVER $4000. I THOUGHT I HAD MISSED THE PEDAL. ON JUNE 12TH AND 15TH, I HAD TWO MORE INCIDENTS OF THE BRAKE PEDAL GOING ALL THE WAY TO THE FLOOR WHILE EITHER AT SLOW SPEED OR STOPPED. MY DEALER SAYS IT WAS A PROBLEM ON THE 2010, BUT HE HAS NOT SEEN IT ON A 2011. MY WIFE NOW REFUSES TO DRIVE THE CAR. *TR
Jun 16, 2014
WE PURCHASED A 10 MONTH OLD TOYOTA PRIUS ON MARCH 16ND 2012 WITH ONLY 1367 MILES. THE PRIOR OWNER WHO WAS LEASING THIS CAR RETURNED THE CAR DUE TO MILEAGE INCONSISTENCY..... ON OCT 5TH 2012, I WAS DRIVING ON SUNNY DRY DAY AT 22MPH THE VEHICLE IN FRONT OF ME SLOWED DOWN. I STEPPED ON THE BRAKE TO SLOWDOWN BUT THE CAR DID NOT STOP. WHEN I STEPPED ON THE BRAKE IT DID NOT RESPOND IMMEDIATELY, I APPLIED COMPLETE PRESSURE TO THE BRAKE HOWEVER THE CAR STILL DID NOT SLOW DOWN ENOUGH AND I HIT THE CAR IN FRONT OF ME. PER THE REPORT FROM TOYOTA THE SPEED WENT DOWN FROM 22MPH TO 5MPH AT THE TIME OF THE IMPACT. I DO NOT AGREE WITH THE TOYOTA REPORT THAT I ONLY STEPPED ON THE BRAKE FOR 2 SECONDS AS IT WAS MUCH MORE... BEFORE THE ACCIDENT THE BRAKE WAS MUCH HARDER AND LESS FORCEFUL PRESSURE MADE THE CAR STOP AFTER THE ACCIDENT THE BRAKE FEELS SOFTER AND MORE PRESSURE IS NEEDED TO MAKE THE BRAKE WORK. THIS IS AN ALMOST BRAND NEW CAR WITH 7K MILES ON IT HOWEVER I DO FEEL SAFE IN THIS CAR ANYMORE AFTER THIS ACCIDENT AND I FEAR FOR MY LIFE AND PUBLIC SAFETY. WHAT WILL HAPPEN I DRIVE ON A HIGHWAY AT 60MPH AND THE BRAKE WILL NOT WORK?? TOYOTA DENIES ANY TECHNICAL ERROR WITH THE CAR AND BLAMES THE ACCIDENT ON ME. THERE ARE PLENTY OF REPORTS OF SIMILAR ACCIDENTS REPORTED BY CONSUMERS ON THIS SAME ISSUE HERE: HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F0DB60B. *TR
Oct 28, 2012
ELECTRICAL SYSTEM,AIR BAGS
2 complaints
THE PRIUS HORN IS DEFECTIVE WHEN I PURCHASE THE CARL THE DEALER SOLD IT TO ME DEFECTIVE IT THE WASN'T WORKING AND THEY WANTED TO CHARGE ME I SPOKE TO THE MANAGER AND HE WAS ABLE TO REPAIR IT TWO YEARS LATER SAME PROBLEM I BELIVE THAT IT HAS SOMETHING TO DO WITH THE AIRBAG WHEN AM DRIVING AND MAKING A TURN THE HOUR TURNS ON WHEN I TURN THE STERING WHEEL AGAIN IT GOES OFF BUT IF I TRY USEING THE HORN NORMALY IT DOESN'T WORK AT ALL.
Sep 05, 2019
THE HONK / SPIRAL CABLE IS DEFECTIVE - ONLY NOTICED IT IN 2015 (BROUGHT TO THE DEALER) BUT NEVER USED THE HONK BEFORE THAT - COULD HAVE BEEN EARLIER... IT ONLY WORKS WHEN THE STEERING WHEEL IS COMPLETELY TURNED TO ONE SIDE. SINCE CAR HAS NEVER BEEN INVOLVED IN ACCIDENT , THIS IS A MANUFACTURE DEFECT AND NOT WEAR AND TEAR - TOYOTA SHOULD COVER IT - I SEE THEY HAVE ON OTHER MODELS - I CAME CLOSE TO 2 SERIOUS ACCIDENTS WHEN I WAS UNABLE TO WARN DISTRACTED DRIVERS - THE COST IS HIGH AND THIS IS WHY I DID NOT NOT GET IT FIXED IN 2015 WHEN I FIRST NOTICED IT (THE CAR WAS ONLY 4 YEARS OLD) -
Apr 30, 2018
AIR BAGS,UNKNOWN OR OTHER
2 complaints
HORN DOES NOT WORK WHEN WHEELS ARE STRAIGHT. HORN WORKS WHEN WHEELS ARE TURNED COMPLETELY LEFT ONLY. I BELIEVE IT IS THE SPIRAL CABLE ASSEMBLY. TOYOTA WANTS $1,093.00 TO REPAIR THIS PROBLEM. OTHER TOYOTA VEHICLES HAVE PLACED A RECALL ON THIS ISSUE. THIS ISSUE SHOULD BE RECALLED ON THIS VEHICLE. HAVE RESEARCHED THIS SAFETY PROBLEM ON OTHER PRIUS VEHICLES AND MANY OTHERS HAVE HAD THE SAME HORN PROBLEMS. AFFECTED MODELS: 2009-2010 COROLLA 2009-2010 COROLLA MATRIX 2008-2010 HIGHLANDER 2009-2010 TACOMA 2006-2008 RAV4 2006-2010 YARIS
Aug 27, 2018
GOT HIT ON THE FRONT LEFT SIDE OF VEH. NOT AT FAULT AND I BELIEVE THE OTHER PARTY MIGHT HAVE PROVIDED FALSE PAPERS. BUT THE REASON FOR THE COMPLAINT IS MY AIRBAGS DIDNT DEPLOY??? FRONT BUMPER COVER BUMPER AND RADI. HAD DAMAGES. IN MY NONENEXPERT OPINION ENOUGH TO CAUSE IT TO EEPLOY
Dec 05, 2016
SUSPENSION,SERVICE BRAKES,ENGINE
2 complaints
I'VE HAD MY PRIUS FROM 4-14 TO THE PRESENT 2016. I KEEP HAVING ISSUES WITH THE DEALERSHIP I TAKE IT TO FOR REPAIRS. [XXX] IN LA CRESCENTA CA. AFTER MENTIONING AND DESCRIBING ISSUES, THE STAFF THERE SAYS THAT UNLESS THE DASH LIGHTS UP WITH A MESSAGE AND GIVES A CODE, THEY CANT FIX IT. SO IN ORDER FOR THEM TO LOOK INTO IT ANY FURTHER THAN ME TELLING THEM DASH LIGHT IS NEC. I'VE TOLD THEM ABOUT THE AC NOISE FROM THE FIRST SAY I TOOK THE CAR IN TO GET SERVICES AT 33K. THEY SAY THEY DON'T HEAR OR SEE ANYTHING. MY AC COMPRESSOR SOUNDS LIKE ITS GOING TO EXPLODE WHEN AC IS ON. BRAKES HAVE BEEN EXTREMELY DIFF. TO EXPLAIN BECAUSE OF TERMINOLOGY. THEY SEEM TO LOSE THEIR POWER WHEN BEING PRESSED AND ABS SEEMS TO MALFUNCTION?? SO THEY DRIVE IT AND TELL ME ITS NOTHING I NEED TO WORRY ABOUT AND WILL BE FIXED WHEN CHANGED. CHANGE BRAKES AND THE PROB PERSISTS. NOT ONLY ABS BUT FIRESTONE SAYS MY HARDWARE HAS ISSUES AS WELL. I BRING IT TO THE ATTENTION OF THE STAFF AND NOTHING SEEMS TO GET DONE ABOUT IT... MY ODO. SPEEDOM IS/WAS OFF +2 MPH. MY WEATHER SEALS HAVE BEEN STRIPPED AND RIPPED OFF THE VEHICLE WHICH NOW CAUSES WATER LEAKS FROM EVERY CREVICE.. AND THE BIGGEST TWO OF ALL MY COMPLAINTS ARE 1- HYBRID BATT. FAN NEVER WORKED AND I WASN'T TOLD...HYB BATT HAS NEVER WORKED PROPERLY (DRAINS WAY TOO FAST WHEN STOPPED AT A LIGHT OR IN TRAFF) ALONG WITH THE HEAT CREATED BY THE BATT AND THE ENGINE THAT FILL UP THE CABIN AND WILL HAVE THE TEMP RAISED UPWARDS OF 90+ ON A 75 DEG DAY. 2- THE ECU'S IPM'S (OR SOMETHING LIKE THAT) HAS NOT BEEN CALIB. OR UPDATED. EVEN RECEIVED COVERAGE STICKERS FROM TOY HEADQUARTERS STATING FULL COVERAGE IF A.B.C. (LISTING OF PROBLEMS OR MALFUNCTIONS) I DESCRIBE THE EXACT SAME SYMPTOMS TO THEM AND GET THE SAME RESPONSE"NO CODE, NO FIX" HELP AND PS I JUST CHECKED THE VIN ONLINE 4MY VEH & IT SAYS A DIFF PACKAGE W/A BUNCH OF EXTRAS THAT I NEVER GOT UPON PURCHASE???_HMMM?? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Dec 05, 2016
THERE ARE 3 ISSUES I AM HAVING WITH THIS PRIUS. THE BRAKES ARE THE FIRST PROBLEM. AS OTHERS HAVE STATED, I TOO HAVE THE SAME LURCHING FORWARD WHEN BRAKING OVER BUMBY OR ROUGH ROADS. THIS HAS BEEN ONGOING OVER THE LAST FEW YEARS. SECOND, THE SUSPENSION IS CREAKING AND CRUNCHING WHEN MAKING TURNS AT LOW SPEEDS UNDER 20MPH. THIS HAPPENS WHEN THE WHEELS ARE TURNED ALL THE WAY RIGHT AND ALL THE WAY LEFT. THIS CRUNCHING NOISE HAPPENS WHEN BACKING OUT OF THE DRIVEWAY, MAKING U-TURNS, COMING TO A STOP ON AN INCLINE, AND BRAKING OVER SPEED BUMPS. I'VE HAD THE DEALER LOOK AT THIS FOR THE LAST YEAR WHEN I COME IN FOR SERVICE AND ONE TECH SAYS THEY CAN'T FIGURE IT OUT, ANOTHER TECH SAYS HE HEARS IT BUT CAN'T FIND THE ROOT OF THE PROBLEM, THE SERVICE MGR. ALSO WENT ON A DRIVE WITH ME AND REPRODUCES THE NOISE CONCERN BUT THE TECHS COULDN'T FIND IT. MOST WERE SUGGESTING NEW FRONT SUSPENSION COMPONENTS-STRUTS, TOWERS, LINKS, ETC. I REPLACED THE TWO FRONT STRUTS AND ALL OF THE EXTRA COMPONENTS-THE NOISE CONCERN IS STILL THERE. I AM VERY UPSET ABOUT THIS. THIRD ISSUE IS THE ICE-MOTOR. WHEN STOPPED AT A RED LIGHT AND THE ENGINE SHUTS OFF, THE CAR LURCHES FORWARD AND MAKES A CREAKING SOUND. IT'S APPEARS THAT SOMETHING IS NOT RIGHT. THE ENGINE SEEMS LIKE IT IS LOOSE. THE ENGINE ALSO MAKES RATTLING SOUND WHEN CRUISING LIGHTLY AT 15-25 MPH WITH THE ACCELERATOR PRESSED SLIGHTLY. THE SOUND IS COMING FROM THE PASSENGER SIDE, UNDER THE DASHBOARD-GLOVE COMPARTMENT AREA. THIS IS A RATTLE SOUND COMING FROM THE ENGINE. I'VE HAD THIS LOOKED AT AS WELL AND THE DEALER STATES THEY CANNOT DUPLICATE IT. I HAVE RECORDED ALL SOUNDS RELATED TO THESE CONCERNS AND AM TAKING IT BACK TO THE DEALER THIS MONTH.
Sep 01, 2015
SERVICE BRAKES,FUEL/PROPULSION SYSTEM
2 complaints
MY CAR HESITATES TO STOP OR SLOW DOWN WHEN BRAKES ARE APPLIED DRIVING OVER A POTHOLE, SLICK SURFACE, METAL ROAD COVER OR A MANHOLE. INSTEAD OF SLOWING/STOPPING, THE CAR SEEMS TO EJECT FORWARD. I TOOK IT TO THE DEALERSHIP WHERE I BOUGHT MY CAR AND DROVE WITH A SERVICE TECH AND HE SAID IN OVER 20 YEARS OF HIS EXPERIENCE, HE'S NEVER SEEN THIS. I TRIED TO EXPLAIN THAT THIS CAR (AND TECHNOLOGY WITH REGENERATIVE BRAKING) IS ONLY 3 YEARS OLD, BUT HE DIDN'T SEEM TO BUY MY COMPLAINT, NOR WERE WE ABLE TO REPRODUCE THIS ISSUE WHEN I DROVE WITH A TECHNICIAN AROUND THE BLOCK. THERE ARE SEVERAL ONLINE DISCUSSIONS REGARDING THIS PARTICULAR ISSUE : HTTP://MONEY.CNN.COM/2010/02/04/AUTOS/PRIUS_TIMELINE/?WPMP_SWITCHER=MOBILE HTTP://WWW.EETIMES.COM/AUTHOR.ASP?SECTION_ID=30&DOC_ID=1284377. *TR
Mar 19, 2014
ON APRIL 3 2012 WE DROVE OUR 2011 TOYOTA PRIUS TO A FULL AND COMPLETE STOP AT A STOP SIGN IN A RESIDENTIAL NEIGHBORHOOD. WHILE WE WERE STOPPED, THE CAR SURGED FORWARD APPROXIMATELY 5 FEET BEFORE COMING TO A STOP. MY WIFE, WHO AS DRIVING LOOKED DOWN TO CHECK THAT HER FOOT WAS ON THE BRAKE. WHILE STARING AT HER FOOT SQUARELY ON THE BRAKE, THE CAR SURGED FORWARD AGAIN ABOUT 3 FEET. THE CAR THEN SURGED FORWARD AGAIN ABOUT ONE FOOT BEFORE STOPPING. LUCKILY THERE WAS NO CROSSING TRAFFIC, PEDESTRIANS OR ANY OTHER OBSTRUCTIONS. NO COLLISION OCCURRED AND NO ONE WAS HURT. WE CALLED TOYOTA CARE IMMEDIATELY AND THEY PROMPTLY PICKED UP THE CAR AND TOOK IT TO THE DEALER. THE DEALER LATER CALLED US AND INFORMED US THAT THEY HAD DIAGNOSED THE CAR AND THAT NO PROBLEM COULD BE FOUND. WE DISPUTED THAT WE WERE UNWILLING TO TAKE THE CAR BACK UNTIL A PROBLEM WAS FOUND AND THEY TOLD US THAT THEY HAD DONE EVERYTHING THEY COULD DO AND EVEN HAD DRIVEN THE CAR 10 MILES WITH NO INCIDENT. I INFORMED THEM THAT WE HAD DRIVEN THE CAR NEARLY 10,000 MILES AND IT HAPPENED ONCE. ONCE IS TOO MANY TIMES. THE DEALER TOLD US WE HAD TO TAKE THE CAR BACK. WE ASKED FOR A WRITTEN STATEMENT GUARANTEEING THE SAFETY OF THE CAR AND THAT THE ISSUE WOULD NOT OCCUR. THEY SAID THEY COULD OFFER NO WRITTEN STATEMENT, SO WE REFUSED TO TAKE THE CAR BACK WHAT FOLLOWED WAS ESSENTIALLY THE DEALER PASSING THE BUCK TO TOYOTA CORPORATE WHO BASICALLY TOLD US THAT THERE WAS NOTHING THEY COULD DO AND THAT IF WE STILL HAD A PROBLEM WE COULD GO TO ARBITRATION. TOYOTA CORPORATE WAS NEITHER REASSURING NOR HELPFUL. WE ARE NOW IN ARBITRATION WITH TOYOTA. WE HAVE OUR ARBITRATION HEARING TODAY. IT HAS NOW BEEN NEARLY TWO MONTHS SINCE WE HAVE HAD THE CAR, YET WE ARE STILL PAYING THE LEASE AND INSURANCE. WE ARE NOT LOOKING FOR MONEY, WE ONLY WANT ASSURANCE AND SAFETY FOR OUR FAMILY. *TR
May 31, 2012
TIRES,WHEELS
2 complaints
WAS DRIVING A 2011 PRIUS WITH JUST UNDER 25,000 MILES ON OCTOBER 18, 2012 ON A 2 LANE HIGHWAY. A REAR TIRE SIDEWALL BLEW OUT. THERE WAS A ROLLOVER END FOR END DOWN A VERY STEEP AND LONG DITCH. THERE WERE SEVERE BACK INJURIES. *TR
Jul 26, 2013
ON OCTOBER 18,2012 I WAS DRIVING MY 2011 PRIUS 2 ON A 2 LANE HIGHWAY AT 55 MPH WHEN THE DRIVERS SIDE REAR YOKOHAMA TIRE BLEW OUT ON THE SIDEWALL. I SWERVED IN TO THE LEFT LANE TWICE BEFORE LEAVING THE ROAD, SNAPPING OFF A UTILITY POLE, GOING DOWN A REVINE AND ROLLING OVER END FOR END AND SIDE TO SIDE. I ENDED UP IN THE MIDDLE OF THE BACK SEAT ON MY STOMACH FACING THE REAR OF THE CAR. THE DRIVERS SEAT WAS BROKEN BACK AND MY SEATBELT WAS STILL ON. I WAS IN IN THE HOSPITAL FOR A MONTH FOLLOWING BACK SURGERY. I HAD 3 CRACKED VERTIBRE AND ONE CRACKED RIB AS WELL AS MANY BRUISES. NEEDLESS TO SAY THE CAR WAS TOTALED AND I AM STILL RECOVERING 3.5 MONTHS LATER. *TR
Feb 07, 2013
ENGINE AND ENGINE COOLING
2 complaints
UPON ICE START UP AT TIMES, THERE IS A LOUD KNOCKING NOISE EMANATING FROM ENGINE COMPARTMENT. GOES AWAY AFTER 10 SECONDS AND CAR DRIVES FINE. HAS OCCURRED SEVERAL TIMES. THOUGH THERE IS A TSB ISSUED, DEALER WOULD NOT FIX UNLESS ISSUE IS REPLICATED DESPITE SHOWING THEM WHAT MY CAR DID ON VIDEO. MOST NOTICEABLE AFTER CAR WAS RUN FOR A VERY BRIEF TIME HOURS BEFORE. ALSO NOTICE THE LAST FEW WEEKS, WHILE DRIVING VEHICLE, UPON ICE STARTING UP, THE ENGINE IS ROUGH AND THE SHIFT TO ICE IS NOTICEABLE. PREVIOUSLY IT WAS SMOOTH. NO CODES HAVE APPEARED AND THE CAR APPEARS TO RUN NORMAL OTHERWISE. I WOULD LIKE THE DEALER TO FIX THE PROBLEM AS DESCRIBED IN 2 SEPARATE TSBS (ENGINE MOUNTS AND INTAKE MANIFOLD GASKET). *TR
Mar 09, 2012
UPON STARTING VEHICLE, A VERY LOUD KNOCKING NOISE, ACCOMPANIED BY SHAKING OCCURRED. AT THIS TIME NO FAILURE/WARNING LIGHTS APPEARED ON DASHBOARD. MOVED CAR FORWARD APPROXIMATELY 15 FEET, AND PLACED CAR IN PARK, KNOCKING/SHAKING DID NOT ABATE. TURNED CAR OFF. THE NEXT DAY, THE CAR, UPON STARTING HAD THE SAME LOUD KNOCKING/SHAKING. IT WAS AUDIBLE FROM SEVERAL FEET AWAY FROM THE CAR. ON THE SECOND TIME, IT WAS ACCOMPANIED BY A WARNING LIGHT TO PUT THE CAR IN PARK. VEHICLE WAS TOWED TO THE DEALERSHIP. *TR
Oct 30, 2011
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM
1 complaint
Odometer Fraud. The contact purchased a 2011 Toyota Prius. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the mileage was 145,000 and at the time of registration, it was discovered that the mileage was 227,000. The contact stated that while driving at 60 MPH, the check engine warning light illuminated. The contact took the vehicle to Auto Zone and was informed that the catalytic converter had failed and needed to be replaced. The contact was informed that it was not a new failure and that there was a possibility that the dealer may have removed the check engine light prior to the sale.
Jul 02, 2025
UNKNOWN OR OTHER,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
1 complaint
Our trac abs and brake lights came on and braking became more difficult but not totally gone. I took it to my mechanic (not Toyota dealer) and he said the codes were going off for the abs hydraulic system and it would be $3000 to fix! This is unacceptable. I feel like my safety is affected but no one else has been hurt YET. I’m trying to be proactive. they first appeared last month. No manufacturer, insurance agent or cop has inspected it. It can be inspected by appt. Please help
May 05, 2025
ELECTRICAL SYSTEM,ENGINE,HYBRID PROPULSION SYSTEM
1 complaint
The contact owns a 2011 Toyota Prius. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, the vehicle had unexpectedly shut off. Additionally, the transmission failed to shift into the intended gear. The vehicle was towed to the local dealer who replaced the catalytic converter, but the failure persisted. The vehicle was towed back to the dealer who diagnosed that the inverter was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 14V053000 (HYBRID PROPULSION SYSTEM, ELECTRICAL SYSTEM). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 117,000.
Apr 29, 2025
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
1 complaint
I was driving the vehicle around 55 mph when a check hybrid system warning popped up. About 30 seconds later the vehicle went from being in drive to B (brake mode) and the vehicle began to slow at a rapid pace with no warning. Could potentially cause an accident as this occurred with very little warning.
Aug 12, 2024
SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM
1 complaint
The contact owns a 2011 Toyota Prius. The contact stated that the battery was drained frequently upon starting the vehicle. There was no warning light illuminated. The contact also stated that while driving at various speeds, the brake pedal was firm while depressing, with several warning lights including the ABS warning light illuminated. The vehicle was taken to a dealer and based from the noise coming from the vehicle; the mechanic determined that the brake booster and brake booster assembly were defective. The manufacturer was notified of the issue. The vehicle was not repaired. The failure mileage was approximately 204,000.
Mar 14, 2024
SERVICE BRAKES, AIR
1 complaint
The contact owns a 2011 Toyota Prius. The contact stated that the ABS warning light was illuminated on the instrument panel. The contact stated that he had to apply extra force to the brake pedal while attempting to stop the vehicle. The manufacturer was notified of the failure and informed him that the vehicle was under warranty; however, the warranty had expired. The contact insisted that he never received a notification about the warranty but was offered no assistance. The vehicle was not repaired. The failure mileage was approximately 75,000.
Oct 26, 2022
EQUIPMENT ADAPTIVE/MOBILITY
1 complaint
The contact owned a 2011 Toyota Prius. The contact stated while driving 30 MPH, the vehicle accelerated at uncontrollable speed, and an unknown warning light illuminated. The contact depressed the brake pedal desperately and the vehicle would not stop. The contact swerved into the lane of the opposite direction causing the contact to strike the front passenger end of the vehicle traveling in the opposite direction, causing the other vehicle to drive into the woods, and the contact vehicle spun in a circle. The contact stated he pulled the emergency brake causing the vehicle to come to a complete stop. No air bags deployed. No one was injured but the contact was unaware if there were any injuries to the other driver. A police report was filed. The vehicle was towed from the scene and later deemed a total loss. The manufacturer was contacted, and they stated that the accident was being investigated. The failure mileage was 3,000.
Sep 21, 2022
SERVICE BRAKES, HYDRAULIC,TRACTION CONTROL SYSTEM
1 complaint
The contact owns a 2011 Toyota Prius. The contact stated while driving 50 MPH on the highway, the brake pedal was depressed but failed to respond. The contact depressed the brake pedal harder and the vehicle almost came to a complete stop. The ABS warning light, the brake warning light, and the traction control warning light illuminated. The contact stated that she exited the highway and was able to continue to drive by slightly depressing the brake pedal. The vehicle was taken to the dealer where it was diagnosed that there was an internal malfunction of the brake booster and the brake booster assembly pump. The vehicle was not repaired. The contact contacted the manufacturer and inquired about assistance with repairing the vehicle under an unknown customer satisfaction program. The manufacturer informed the contact that the failure was not a safety issue and they could not assist as the customer satisfaction program had already expired. The failure mileage was approximately 90,000.
Feb 16, 2022
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
A CHECK HYBRID SYSTEM ALERT CAME ON AND INCLUDED LIT BREAK, CHECK ENGINE, STEERING, ABS, SKID AND YELLOW TRIANGLE WITH AN ! MARK INSIDE. THE CAR STOPPED AND I COULD NOT MOVE IT. GOOD THING I WAS ON A SIDE STREET WITH LIGHT TRAFFIC. THIS HAPPENED AGAIN AFTER THE INVERTER WAS REPLACE; AND IT HAPPENED AGAIN AFTER THE 12 V BATTERY WAS REPLACED.
Mar 16, 2021
POWER TRAIN,ELECTRICAL SYSTEM,SERVICE BRAKES
1 complaint
BRAKES COMPLETELY FAILED. LOUD BEEPING SOUND HAPPENED, COULDN'T STOP CAR EVEN IN A PARKING LOT. HAD TO USE TRANSMISSION TO SLOW TO A STOP. WAS IN A GROCERY STORE PARKING LOT.
Jan 21, 2021
STEERING,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
BRAKE LIGHT, ABS,SLIP INDICATOR,BRAKE SYSTEM WARNIG LIGHT SYSTEM ALL CAME ON WHILE DRIVING AT HIGH VELOCITY [75M/H] IN THE RAIN AND LOST 75% OF THE BRAKING POWER PLUS THE CAR STARTED TO SLIDE. NEEDLESS TO SAY THIS WAS A CATASTROPHIC FAILURE OF THE ENTIRE BRAKE SYSTEM ON A CAR THAT HAS A CUSTOMER SUPPORT PROGRAM NOTIFICATION FROM TOYOTA[ZJB] THAT WAS SENT TO ME WITH A WARNING OF SUCH OCCURRENCE. THIS IS DOWN RIGHT IRRESPONSIBLE TO A MAJOR CAR MANUFACTURER TO ALLOW THESE VEHICLES ON THE ROAD WITHOUT TESTING THE ENTIRE SYSTEM ON EACH OF THESE AFFECTED VEHICLES AND WITH FOR A CATASTROPHIC FAILURE TO OCCUR AND CAUSE PUBLIC HARM OR EVEN DEATH. I HAD JUST TAKEN THE VEHICLE FOR SERVICE A FEW WEEKS PRIOR WHERE I EXPLAINED THE SERVICE ADVISOR OF AN ISSUE WITH BRAKE PULSATION. HOWEVER, THE ENTIRE BRAKE SYSTEM WAS NOT THROUGHLY CHECKED AND WAS JUST TOLD THAT ITS THE FRONT ROTORS THAT ARE UNEVEN, THANK GOD I DID NOT FULLY LOOSE CONTROL OF THE VEHICLE AND CAUSE A CATASTROPHIC ACCIDENT AS IT WOULD HAVE RESULTED IN BODILY HARM TO MY FAMILY. I EXPECT THIS FEDERAL GOVERNMENT AGENCY TO USE IT'S AUTHORITY TO PREVENT SUCH OCCURRENCE TO THE TAX PAYING CITIZENS OF THIS NATION.
Nov 23, 2020
AIR BAGS,SERVICE BRAKES
1 complaint
2011 TOYOTA PRIUS. CONSUMER WRITES IN REGARDS TO DEFECTIVE BRAKES AND ELECTRICAL ISSUES. *LD THE CONSUMER STATED THE MASTER WARNING LIGHT, AIR BAG LIGHT, SLIP INDICATOR LIGHT, AND BRAKE SYSYTEM LIGHT ALL ILLUMINATED. *JS
Aug 19, 2020
SERVICE BRAKES,HYBRID PROPULSION SYSTEM
1 complaint
TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, SEVERAL WARNING LIGHTS DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD WHICH EXTENDED THE BRAKING DISTANCE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM). THE VEHICLE WAS TAKEN TO MARIETTA TOYOTA LOCATED AT (750 COBB PKWY S, MARIETTA, GA 30060 (470) 938-8430). THE DEALER DECLINED TO OFFER THE REPAIR BECAUSE THE VEHICLE HAD A SALVAGE TITLE. THE MANUFACTURER WAS CONTACTED AND OFFERED A SOFTWARE UPDATE OF THE HYBRID SYSTEM BUT DECLINED TO OFFER ANY ADDITIONAL REPAIRS. THE FAILURE MILEAGE WAS 101,000.
Mar 06, 2020
STEERING,WHEELS,FUEL/PROPULSION SYSTEM
1 complaint
AFTER RECEIVING THE COMPUTER UPDATE MY FUEL MILEAGE HAS DROPPED 10 MILES. THE OTHER PROBLEM IN THE RATE OF TIRE WEAR AND PULL. I TOOK THE CAR IN FOR AN ALIGNMENT TO A TOYOTA DEALERSHIP BECAUSE IT WAS PULLING THEY TOLD ME THEY DID THE ALIGNMENT. AFTER I GOT MY CAR BACK IT WAS STILL PULLING I QUESTIONED THEM AND THEY SAID THAT WAS NORMAL. THE LAST THING IS I GOT NEW TIRES PUT ON THE CAR AND HAD TO REPLACE THEM 10 MONTHS LATER BECAUSE THERE WAS ABOUT 15 PERCENT TREAD LIFE LEFT. THE TIRES WERE ROTATED PROPERLY.
Jan 30, 2020
ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
I WAS MAKING A LEFT TURN AT A VERY BUSY LOS ANGELES INTERSECTION AND DURING NEEDED ACCELERATION TO TURN, THE PRIUS LOST POWER FOR A FULL SECOND AND THEN POWER CAME BACK SLOWLY AND I BARELY MADE IT THROUGH THE INTERSECTION, A T BONE COLLISION WAS IMMINENT, AND I MISSED GETTING HIT BY INCHES. ALL THE WARNING LIGHTS ON THE DASH ILLUMINATED AND I WAS FRAZZLED. THE HYBRID BATTERY WAS 2/3 RDS FULL AT THE TIME. THERE HAVE BEEN OTHER INSTANCES WHERE THE CAR LOST POWER FOR BRIEF MOMENTS WHEN THE HYBRID BATTERY WAS LOW AND DIDNT THINK ANYTHING OF IT AT THE TIME. THE MPG HAS REMAINED BELOW 40 AND AFTER HYBRID FAILURE, AROUND 26. ALSO, I HAD A GEN 2 PRIUS AND THE CATALYTIC CONVERTER WENT BAD AROUND 150,000. CALIFORNIA PUNISHES CONSUMERS BY NOT ALLOWING AFTER MARKET CATS AND FORCES THEM TO BUY OEM AT AN EXTREME MARK UP. WITHOUT A PROPER CAT, YOU CANT HAVE CAL SMOG APPROVAL, NO APPROVAL, NO REGISTRATION. TOTAL WASTE OF RESOURCE WHEN THE ACTUAL COST OF REPLACEMENT OF THE CAT IS AROUND $2K AT THE DEALER. IF I LIVED IN AZ, AFTER MARKET IS $475. AT THAT POINT A CAR OF THAT AGE AND MILAGE IS WORTH AROUND $2-3K. BATTERY AND CAT REPLACEMENT COSTS SHOULD NOT ECLIPSE THE VALUE OF THE CAR. STILL DOESN'T MENTION THE REST OF THE MECHANICAL AND SAFTEY APPARATUS . IF AN ENGINE WORKS HALF TIME ON A HYBRID, WHY DOES THE CAT BURN OUT SO SOOOON? THE SCAM IS BAKED INTO THE VEHICLE AND OUR GOVT SUPPORTS IT. FIX CARB!
Oct 18, 2019
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
WHILE DRIVING AT CA FREEWAY SPEED (65MPH) THE CAR GOES LIMP. THE ACCELERATOR FAILS TO WORK AND EVEN FLOORING THE VEHICLE MAKES NO DIFFERENCE. AT THIS POINT THE SPEED OF THE VEHICLE DECREASES AND I HAVE TO IMMEDIATELY PULL TO THE SHOULDER. THE "CHECK HYBRID SYSTEM" ALERT SHOWS ON THE DASH AND ALSO ELECTRIC POWER STEERING AND CHECK ENGINE LIGHT. THIS ISSUE HAS BEEN GOING ON FOR THE PAST YEAR AND I HAVE TAKEN IT TO SEVERAL TOYOTA DEALERSHIPS WITH NO RESOLVE. I HAVE SPENT A TOTAL OF $4500 WITHOUT TOYOTA OF VALLEJO OR THE NOW BANKRUPT TOYOTA OF FAIRFIELD SOLVING THE ISSUE. THIS IS A LIFE THREATENING ISSUE AND HAPPENED SEVERAL TIMES WITH CHILDREN IN THE VEHICLE. SHOW IN VIDEO: HTTPS://WWW.YOUTUBE.COM/WATCH?V=CA5HJRSNFSG
Aug 09, 2019
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
WELL I WAS DRIVING AND SUDDENLY MY CAR BATTERY TURNED OFF AND CHECK HYBRID SYSTEM CAME ON THE DASHBOARD IT STOPPED SO I PARKED IT ON SIDE AND UNPLUG BATTERY WIRES SO IT START WORKING AGAIN THE WEIRD THING IS THAT WHEN I CHECK TO SEE ANY CODE BUT NOTHING CAME RECENTLY IT WAS HAPPENING AND ONE RECALL CAME FOR HYBRID BATTERY AFTER THAT IT WAS WORKING FINE BUT NOW THIS THING HAPPENED AGAIN AND IT WAS DANGEROUS BECAUSE I WAS IN THE MIDDLE OF HIGHWAY AND CAR STOPPED.
May 02, 2019
POWER TRAIN,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
WHEN BREAKING AND STILL MOVING, THE CAR WILL ACCELERATE MOMENTARILY RESULTING IN GOING FASTER FOR A SECOND OR TWO. THIS HAPPENED RANDOMLY OVER THE YEARS AND MAY IN SOME INSTANCES BE RELATED TO HITTING AN IRREGULARITY IN THE ROAD, BUT I CANNOT BE SURE. IT HAS NOT CAUSED AN ACCIDENT, BUT IS STRONG ENOUGH THAT IT COULD. I'M A PRETTY SAFE DRIVER SO TEND NOT TO RIDE ON THE TAIL OF THE CAR IN FRONT OF ME. I HAVE NOT KEPT TRACK OF WHEN IT HAPPENS.
Apr 25, 2019
STEERING,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
THE CAR STOP WORKING ALL THE DASH LIGHTS STOP WORKING ,THE BRAKES START GETTING HARDER AND THE DON'T STOP AT ALL AND BEEPING WITHOUT STOP THAT NOISE AND THE HIBRYD SYSTEM STOP WORKING AFTER I LIVING FOR SOME RECALLS REPAIRS AND THE WANT ME TO FIX THE CAR TO PAY AND I KNOW IS NOT MY FAULT EVERYTHING IS BECAUSE IS THIS CAR IS ALL ELECTRONIC SYSTEM.NEVER ON MY LIVE I HAVE THIS PROBLEM WITH MY OTHER CARS.ONLY WITH THIS ONE AND NOW THEY ONE ME TO PAY FOR SOMETHING THE COMPANY MAKES WRONG.THIS IS NOT FAIR AT ALL.BEFORE I WAS RECOMENDED THIS CAR BUT RIGHT NOW PEOPLE ASK ME AND I HAVE TO TALK NEGATIVE SITUATION ABOUT IT.
Apr 07, 2019
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
1 complaint
THE CAR STARTS AS NORMAL AND DRIVES NORMALLY BUT ONCE YOU START TO COME TO A STOP THE CAR SHUTS OFF AND WILL ONLY RESTART WHEN YOU DEPRESS THE GAS PEDAL BUT SHUTS DOWN AGAIN WHEN YOU RELEASE THE GAS PEDAL, NORMAL CITY STREETS AND HIGHWAY
Mar 11, 2019
ENGINE,HYBRID PROPULSION SYSTEM
1 complaint
TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM). THE CONTACT CALLED WESTBURY TOYOTA AT 516-272-4499 (LOCATED AT 1121 OLD COUNTRY RD, WESTBURY, NY 11590) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER STATED THAT THE PART WAS AVAILABLE AND REFERRED THE CONTACT BACK TO THE DEALER. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE DRIVING AND NEEDED TO BE TOWED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 116,480. PARTS DISTRIBUTION DISCONNECT.
Jan 11, 2019
UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
1 complaint
TOYOTA AFTER 2 MONTHS HAS NOT RESOLVED THIS ISSUE/RECALL. SINCE THAT I HAVE TO STOP TO SHARE MY CAR ON TURO AND I'LL HAVE A LOST OF INCOME. I'M ASKING FOR A COMPENSATION
Dec 06, 2018
ELECTRICAL SYSTEM,AIR BAGS,HYBRID PROPULSION SYSTEM
1 complaint
TL* THE CONTACT OWNED A 2011 TOYOTA PRIUS. WHILE DRIVING 40 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED INTO A TREE AND A CEMENT BARRIER. THE AIR BAG FAILED TO DEPLOY. THE VEHICLE WAS RESTARTED AND WAS ABLE TO BE DRIVEN TO THE CONTACT'S RESIDENCE. THE CONTACT SUSTAINED BACK, NECK, AND CHEST INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS LATER DEEMED DESTROYED. THE CONTACT STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Oct 24, 2018
VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
IN MOTION WHILE ACCELERATING PAST A SLOWER CAR. HEARD AND FELT A PRONOUNCED THUMP AND LOST ENGINE POWER ON BUSY LOCAL THOROUGHFARE. MOVED TO A TURN LANE AND STOPPED. MULTIPLE DASHBOARD LIGHTS AND "CHECK HYBRID SYSTEM" ON LED DISPLAY. POWER OFF CAR, AND BACK ON TWICE AND GOT THE SAME ERROR ON DISPLAY. FOUND THAT CAR COULD MOVE ON EV POWER AND I GOT IT INTO A SAFER LOCATION AT AN ADJACENT PARKING LOT. HAD VEHICLE TOWED TO REPAIR FACILITY. AS A DRIVER THIS WAS DISCONCERTING AS I COULD NOT CLEARLY DETERMINE IF THE CAR WAS AT ALL DRIVEABLE. IF A DRIVER WERE TO STOP IMMEDIATELY IN THE SAME SITUATION THEY WOULD BE ON THE ROADWAY. IF I HAD NOT PRESSED ON THE ACCELERATOR PEDAL AFTER POWERING ON THE CAR AGAIN I WOULD NOT HAVE KNOWN I COULD MOVE THE CAR TO A SAFER LOCATION. DISPLAY SHOULD READ "HYBRID SYSTEM FAILURE" THEN "LIMITED EV POWER AVAILABLE" THEN "MOVE TO SAFE AREA IF NECESSARY" CAUSE: HYBRID INVERTER FAILURE. REPAIRED BY TOYOTA UNDER 2014 EOE AND NEW 10/2018 RECALL J0A
Oct 22, 2018
STEERING,UNKNOWN OR OTHER
1 complaint
HORN STOPPED WORKING. ONLY WORKS WHEN STEERING WHEEL IS TURNED LEFT OR RIGHT. FORUMS HAVE POSTED THAT IT COULD BE THE SPIRAL CABLE FROM OTHER VEHICLE OWNERS. THIS REPLACEMENT IS OVER $1,000.
Oct 09, 2018
VISIBILITY,AIR BAGS
1 complaint
2011 TOYOTA PRIUS. CONSUMER WRITES IN REGARDS TO RECALL NOTICE FOR CURTAIN SHIELD AIR BAG INFLATORS. *AS THE CONSUMER WAS ADVISED THE AFTERMAKET MOON ROOF DISRUPTED THE EFFECTIVENESS OF THE AIRBAG. *JS
Oct 09, 2018
ELECTRICAL SYSTEM,VISIBILITY/WIPER
1 complaint
THE HEADLIGHTS KEEP BURNING OUT, I HAVE REPLACED THE DRIVERS SIDE 3 TIMES IN 12 MONTHS AND THE PASSENGER SIDE TWICE. I ONLY USE SYLVANIA BRAND, BUT HAVE SWITCHED TO DIFFERENT BRIGHTNESS TO SEE IF IT HAS ANY IMPACT, IT HAS A SLIGHT IMPACT BUT NOT MUCH. THE HEADLIGHTS ARE NOT ON WHEN NOT NEEDED.
Feb 26, 2018
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
1 complaint
DRIVER SIDE DOOR LOCK FAILED AND SHORTLY THEREAFTER THE FRONT PASSENGER DOOR LOCK ALSO FAILED. WE HAVE OWNED A TOTAL OF FIVE PRIUS VEHICLES SINCE 2007 AND HAVE NEVER EXPERIENCED THIS PROBLEM BEFORE THIS DUAL FAILURE. JUDGING FROM THE NUMBER OF COMPLAINTS ON THIS SITE AND INFO GATHERED DURING INTERNET RESEARCH IT APPEARS THIS IS A WIDESPREAD PROBLEM, MOST LIKELY DUE TO POOR QUALITY OR DEFECTIVE DOOR LOCK ACTUATORS. A GOOGLE SEARCH (TOYOTA PRIUS "DOOR LOCK" FAILURE) RESULTED IN A QUARTER MILLION RESULTS.
Sep 21, 2016
VISIBILITY/WIPER
1 complaint
BOTH HEADLIGHTS SUDDENLY WENT OUT AT NIGHT DURING A RAIN STORM ON INTERSTATE 10. WHEN THIS HAPPENED. DEFINITELY A SAFETY ISSUE!!
Sep 08, 2016
POWER TRAIN,SERVICE BRAKES
1 complaint
WHEN BRAKING WHILE THE VEHICLE IS GOING OVER A BUMP OR DEPRESSION IN THE GROUND, THE VEHICLE LURCHES FORWARD. INSTEAD OF STOPPING THE VEHICLE SEEMS TO ACCELERATE FORWARD. THIS HAPPENS CONSISTENTLY IN THIS SETTING.
Jun 22, 2016
EXTERIOR LIGHTING,SEAT BELTS
1 complaint
LIGHTS KEEP GOING OUT. I'VE REPLACED 5 TIMES IN THE LAST YEAR. STILL KEEP GOING OUT EVERY 2 TO 3 MONTHS.
Mar 08, 2016
TRACTION CONTROL SYSTEM
1 complaint
TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT STATED THAT THE VEHICLE DID NOT HAVE A TRACTION CONTROL SWITCH. DUE TO THE SWITCH NOT BEING IN THE VEHICLE, THE VEHICLE STALLED WHILE DRIVING UP AN INCLINE DURING INCLEMENT WEATHER. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS INHERENT TO THE MODEL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 77,000. UPDATED 05/06/16*LJ
Mar 07, 2016
AIR BAGS,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. WHILE ATTEMPTING TO PARK, THE DRIVER DEPRESSED THE BRAKE PEDAL AND SUDDENLY THE VEHICLE ACCELERATED FORWARD AND CRASHED INTO A POLE. DURING THE CRASH, THE FRONT END SUSTAINED SIGNIFICANT DAMAGE. THE AIR BAGS DID NOT DEPLOY. NO INJURIES WERE REPORTED AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 21,000.
Sep 23, 2015
ELECTRICAL SYSTEM,AIR BAGS,SERVICE BRAKES
1 complaint
MY WIFE WAS DRIVING OUR 2011 PRIUS DURING STOP AND GO TRAFFIC. SHE SAID THE CAR JUST TOOK OFF ON HER ON IT'S OWN SHE TRIED TO BRAKE BUT IT WOULDN'T STOP. IT CRASHED INTO THE MOTORHOME THAT I WAS DRIVING. THE AIR BAGS NEVER DEPLOYED. THE CAR WAS TOTALED DUE TO THE EXTENSIVE DAMAGE.
Jul 16, 2015
ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES
1 complaint
THE DOOR LOCKS ON A GOOD PORTION OF TOYOTA PRIUS FAIL LEAVING THE BOTH THE CAR AND IT'S OCCUPANTS UNPROTECTED. IT IS MOSTLY THE FRONT DOOR LOCKS. TOYOTA REFUSES TO CHECK INTO THE PROBLEM. THEY WANT OVER $400 PER DOOR LOCK TO FIX IT. I FEEL THAT IT IS BOTH AN INCONVENIENCE AND A SAFETY HAZARD SINCE THEY WILL NOT OPEN WITH THE REMOTE OR THE METAL KEY. THE ONLY WAY TO UNLOCK IS TO ENTER THROUGH THE BACK SEAT OF THE CAR AND REACH FORWARD TO THE FRONT DOOR. *TR
Sep 07, 2014
ELECTRICAL SYSTEM,EQUIPMENT
1 complaint
AS THE NAVIGATION/GPS SYSTEM WAS BEING USED ON A LONG TRIP, THE BACKLIGHT SUDDENLY BURNED OUT. UPON TOUCH, THE SCREEN WAS EXTREMELY HOT. (IT DID NOT COOL DOWN UNTIL APPX. 1 HOUR AFTER THE BACKLIGHT HAD MALFUNCTIONED. WITH THE BACKLIGHT NOT WORKING, IT RENDERS THE ENTIRE NAVIGATION SYSTEM, BLUETOOTH, BACK-UP CAMERA, AUDIO SYSTEM/CD PLAYER USELESS AND NOT USEABLE.(ENTIRE SCREEN IS BLACK.) ALTHOUGH THE VEHICLE IS ONLY 2 1/2 YEARS OLD, IT IS NO LONGER COVERED UNDER THE MANUFACTURER'S WARRANTY. THE PART COSTS BETWEEN $2400 AND $4500 TO REPLACE. NUMEROUS COMPLAINTS HAVE BEEN RECORDED ON VARIOUS COMPLAINT BOARDS ABOUT THE SAME ISSUE ON 2010 AND 2011 PRIUS CARS BY CONSUMERS. *TR
Jul 22, 2014
INTERIOR LIGHTING,ELECTRICAL SYSTEM
1 complaint
THE INSTRUMENT DISPLAY IS TO DIM TO READ IN BRIGHT SUNLIGHT, ESPECIALLY WHEN DRIVING DIRECTLY TOWARD THE AFTERNOON SUN ON A CLEAR DAY. MY WIFE, WHO VIEWED THE DISPLAY AS A FRONT-SEAT PASSENGER, AGREES WITH ME. TO SEE HOW FAST I WAS GOING, I HAD TO TAKE MY EYES OFF THE ROAD AND ALLOW MY EYES TO ADJUST TO THE DARKENED DISPLAY FOR SEVERAL SECONDS. AS A RESULT, I WAS UNABLE TO MAINTAIN A STEADY SPEED ON THE HILLY TERRAIN. DESPITE MY BEST EFFORTS, MY SPEED VARIED ERRATICALLY BETWEEN 70 AND 80, MORE OR LESS, ON AN INTERSTATE WITH A SPEED LIMIT WAS 75. DESPITE MY GENERAL MISGIVINGS ABOUT CRUISE CONTROL, I FINALLY HAD TO RESORT TO IT TO STEADY MY SPEED. THE INCIDENT ABOVE WAS MY WORST EXPERIENCE, BUT VIEWING THE DISPLAY IN BRIGHT SUNLIGHT HAS BEEN AN ONGOING PROBLEM SINCE THE VEHICLE WAS NEW. MOREOVER, THIS WAS ALSO A PROBLEM WITH A 2005 PRIUS WHICH WE PREVIOUSLY OWNED. THIS IS A GENUINE SAFETY HAZARD! THE TWO VEHICLES MENTIONED ABOVE, AT LEAST, AND POSSIBLY OTHER TOYOTA VEHICLES, NEED TO BE RETROFITTED WITH A DISPLAY THAT CAN BE READILY SEEN IN BRIGHT SUNLIGHT, BUT WHICH CAN BE ADEQUATELY DIMMED FOR NIGHT DRIVING. *JS
May 17, 2014
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,SERVICE BRAKES
1 complaint
ON TWO SEPARATE OCCASIONS IN DECEMBER OF 2013, WITH TWO DIFFERENT DRIVERS, THE BRAKES ON OUR 2011 MODEL YEAR PRIUS (PURCHASED NEW IN FEBRUARY 2012), FAILED TO ENGAGE. THE FIRST TIME OCCURRED WHEN I WAS DRIVING (WITH ONE OF MY TEENAGERS IN THE CAR WITH ME), AND THE SECOND TIME OCCURRED WHEN MY WIFE WAS DRIVING THE CAR ALONE. IN BOTH INSTANCE WE PRESSED THE BRAKE PEDAL, BUT THE BRAKES FAILED TO RESPOND AT ALL. ALTHOUGH IT IS WINTER, THE ROADS WERE CLEAR, AND THE CAR DID NOT SLOW DOWN AT ALL WHEN THE BRAKES WERE PRESSED / APPLIED. INTERESTINGLY, AFTER 30 - 60 SECONDS, THE BRAKE FUNCTION RESTORED ITSELF. SINCE DECEMBER THE CAR HAS BEEN AT THE SHOP AT THE TOYOTA DEALERSHIP WHERE WE PURCHASED THE CAR. THE SHOP HAS BEEN UNABLE TO IDENTIFY THE SOURCE OF THE PROBLEM. ADDITIONALLY, THE SHOP INDICATED THEY CONTACTED TOYOTA MECHANICS AND SERVICE SUPPORT STAFF TO HELP IDENTIFY AND FIX THE PROBLEM, BUT TOYOTA CLAIMED THEY NEVER HEARD OF SUCH A PROBLEM OR ANYTHING LIKE IT. MOREOVER, TOYOTA REFUSES TO MAKE ANY REPAIRS OR CHANGE ANY PARTS (EVEN THOUGH THE CAR IS STILL UNDER WARRANTY). YET, THIS PAST WEDNESDAY (FEBRUARY 12, 2014), TOYOTA ANNOUNCED A RECALL ON RAV4'S AND OTHER MODELS FOR A SOFTWARE PROBLEM THAT CAUSES THE ANTI-BRAKES TO INTERMITTENTLY TURN OFF. THIS IS PARTICULARLY TROUBLING, GIVEN TOYOTA'S CLAIM THAT THEY NEVER HEARD OF ANYTHING LIKE THIS AND DID NOT KNOW WHAT TO FIX. FURTHER, TOYOTA ANNOUNCED A RECALL ON THE PRIUS ITSELF, FOR A SOFTWARE PROBLEM THAT MIGHT CAUSE THE CAR TO TURN OFF COMPLETELY WHILE DRIVING. CLEARLY, TOYOTA HAS A PROBLEM WITH ITS SOFTWARE IN A NUMBER OF VEHICLES. AT THIS POINT, ALL I HAVE RECEIVED IS CORPORATE DOUBLE TALK, AND I URGE THE NHTSA TO PURSUE THIS MATTER AS VIGOROUSLY AS POSSIBLE. *TR
Feb 18, 2014
ENGINE AND ENGINE COOLING,VISIBILITY
1 complaint
THE AIR CONDITIONING SYSTEM IN THE PRIUS IS DEFECTIVE. IT IS PRONE TO GROWING MILDEW AND/OR MOLD IN THE SYSTEM, WHICH RESULTS IN TOXIC AIR BEING PUMPED INTO THE CAR. I HAVE REPORTED THE PROBLEM TO MY LOCAL TOYOTA DEALERSHIPS SEVERAL TIMES, AND THEY HAVE BEEN UNABLE TO FIX THE PROBLEM. THERE IS A LARGE BODY OF INFORMATION ABOUT THE MILDEW PROBLEM ONLINE WHICH SEEMS TO INDICATE THAT THIS IS A COMMON PROBLEM AMONG PRIUS FROM 2010 TO THE PRESENT. SINCE NOTICING THE MILDEW SMELL IN MY CAR, I HAVE HAD SEVERE ALLERGY PROBLEMS. THIS IS A SERIOUS SAFETY CONCERN THAT IS ADVERSELY AFFECTING MY HEALTH, AND GIVEN ITS PREVALENCE AMONG CARS OF THIS MAKE AND MODEL, I BELIEVE TOYOTA SHOULD HAVE TO ADDRESS THIS PROBLEM IMMEDIATELY. THE AIR CONDITIONING SYSTEM FLUSH DOES NOT FIX THE PROBLEM, AND IN FACT MAY HAVE MADE IT WORSE. *TR
Jul 29, 2013
AIR BAGS,SEATS,SERVICE BRAKES
1 complaint
I AM AN EXCELLENT DRIVER. I PURCHASED THIS PRIUS IN THE SUMMER OF 2011. WE (MY WIFE AND YOUNG DAUGHTER) WERE PROCEEDING ON JUANITA DRIVE N.E. IN KIRKLAND, WA. MY WIFE AND I AGREE THAT OUR SPEED WAS APPROXIMATELY 30-33 MPH AND THAT THERE WERE APPROXIMATELY 3+ CAR LENGTHS BETWEEN US AND THE VEHICLE IN FRONT OF US. THE WEATHER WAS DRY AND SUNNY. SUDDENLY, A VEHICLE THREE VEHICLES AHEAD OF US STOPPED TO MAKE A LEFT TURN, AND THE TWO VEHICLES BEHIND IT WERE ABLE TO STOP. I IMMEDIATELY APPLIED MY BRAKES TO THE FLOOR AS SOON AS I OBSERVED THE STOPPED VEHICLE AHEAD. I FELT NO RESPONSE - NO GRIPPING OF THE BRAKES OR GRIPPING OF THE WHEELS TO THE ROAD, NO SQUEALING, NO SKIDDING, NO SENSE OF THE BRAKES SLOWING THE VEHICLE IN THE THREE SECONDS I APPLIED THEM. DUE TO VEHICLES IN THE OPPOSING LANE, A NARROW ROAD AND NO SHOULDER (A DITCH WITH TELEPHONE POLES ON THE RIGHT), I WAS FORCED TO DESIGN THE LEAST HARMFUL IMPACT - MY FRONT RIGHT CORNER TO THE REAR LEFT CORNER OF THE VEHICLE IN FRONT. THE IMPACT TORE OPEN THE RIGHT FRONT OF THE VEHICLE, SHATTERING THE WINDSHIELD NEXT TO MY WIFE AND CAUSING HER LEGS TO FLY UP AND STRIKE THE DASHBOARD, INJURING HER LEGS IN SEVERAL PLACES. HER AIRBAG DID NOT DEPLOY. MY 7-YEAR-OLD WAS IN HER CAR SEAT IN THE BACK SEAT. THE LARGER SPLIT BACK WAS BEHIND HER. THE BACK BECAME UNHINGED AT IMPACT AND FLIPPED FORWARD, FORCING MY DAUGHTER'S UPPER BODY FORWARD. SHE SUSTAINED MINOR FACIAL INJURIES. WHILE IT IS POSSIBLE THAT THE AIRBAG NON-DEPLOYMENT WAS APPROPRIATE (I AM NOT CERTAIN OF THIS), THERE IS NO QUESTION THAT THE BRAKING WAS SOFT, SQUISHY, NON-EXISTENT, AND THE BACK SEAT SHOULD NOT HAVE BECOME UNHINGED. *TR
Feb 14, 2013
SEATS,EQUIPMENT ADAPTIVE/MOBILITY
1 complaint
TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH AN AFTERMARKET HEATED SEAT WARMER MANUFACTURED BY PHILIPS. THE CONTACT STATED THAT THE HEATED SEAT WARMER FAILED. THE CONTACT NOTICED THAT THE DRIVER'S SEAT HAD BECOME HOTTER THAN NORMAL THE CONTACT THEN NOTICED THAT A HOLE HAD BURNED INTO THE DRIVER'S SEAT. THE VEHICLE WAS TAKEN TO A SPECIALIZED EQUIPMENT DEALER FOR FURTHER INSPECTION.THE VEHICLE WAS NOT REPAIRED. THE SERIAL AND MODEL NUMBERS WERE NOT AVAILABLE. THE FAILURE MILEAGE WAS 56,000 AND THE APPROXIMATE FAILURE MILEAGE WAS 56, 200. THE VIN WAS NOT AVAILABLE.
Nov 20, 2012
EXTERIOR LIGHTING,EQUIPMENT
1 complaint
TOYOTA PRIUS REAR TAIL LIGHTS ARE REFLECTING SUNLIGHT IN EARLY MORNING AND LATE AFTERNOON AS THE TURN SIGNAL AND BRAKE LIGHT CANNOT BE SEEN, THE SILVER CLEAR LENSES ARE TURNING INTO A PRISM . *TR
Sep 25, 2012
EXTERIOR LIGHTING,VISIBILITY
1 complaint
STARTING ON/ABOUT FEBRUARY 1ST, 2011, ANY POINT SOURCE OF LIGHT (I.E., TRAFFIC SIGNAL, HEADLIGHT, TAILLIGHT) VIEWED THROUGH THE FRONT WINDSHIELD CREATES AN OPTICAL EFFECT OF MULTIPLE IMAGES. THE EFFECT TYPICALLY MANIFESTS AS A TRIPLE IMAGE WHEN THE LIGHT IS VIEWED FROM A DISTANCE -- ONE FALSE IMAGE, EACH ABOVE AND BELOW THE ACTUAL LIGHT. AS THE LIGHT SOURCE IS APPROACHED, THE IMAGES CONVERGE ON THE CENTER (ACTUAL) LIGHT SOURCE, GOING FROM THREE (ONE FALSE ABOVE AND BELOW) TO EVENTUALLY ONE IMAGE WHEN THE LIGHT SOURCE IS VERY CLOSE (SUCH AS A CAR PASSING, GOING IN THE OPPOSITE DIRECTION). THIS EFFECT HAS BEEN CONTINUOUSLY OCCURRING SINCE IT WAS FIRST NOTICED, AND IT OCCURS WITH ALL SOURCES OF LIGHT. IT IS MOST NOTICEABLE AND DISTRACTING WITH HEADLIGHTS APPROACHING FROM THE OPPOSITE DIRECTION AT NIGHT (ESPECIALLY A DARK NIGHT ON A DARK ROAD). *TR
Feb 15, 2012
ENGINE AND ENGINE COOLING,VEHICLE SPEED CONTROL
1 complaint
THE CAR SUDDENLY DECELERATED FROM 65 MILES AN HOUR TO ABOUT 5 MILES PER HOUR WHILE DRIVING ON A HIGHWAY AT NIGHT WITH THE SHOULDER BLOCKED DUE TO ROAD CONSTRUCTION. THIS SAME PROBLEM WAS PRESENT IN THE 2004 PRIUS AND WAS APPARENTLY THE SUBJECT OF NHTSA INVESTIGATION. THERE WAS A RECALL ISSUED ON NOVEMBER 30, 2010 FOR 650,000 UNITS OF THE 2010 PRIUS. TOYOTA HAS NOT BEEN ABLE TO DETERMINE THE CAUSE OF THIS PROBLEM IN THE EARLIER MODELS AND ADMITS IT DOESN'T KNOW THE CAUSE OF THE PROBLEM IN THE 2011 PRIUS. THIS DEFECT PRESENTS A GREAT DANGER, ESPECIALLY WHEN DRIVING IN HEAVY TRAFFIC AT HIGHWAY SPEEDS. *KB
Dec 29, 2011
ELECTRICAL SYSTEM,VISIBILITY
1 complaint
I WAS A FRONT PASSENGER IN A 2011 TOYOTA PRIUS. WE JUST GOT IN THE CAR. MY FRIEND TURNED IT ON. I LOWERED MY WINDOW AND PLACED MY ARM IN AN UPRIGHT POSITION JUST OVER THE WINDOWS LOWER MOLDING. MY FRIEND WENT TO RAISE MY WINDOW BECAUSE HE WANTED THE A/C ON. HE USED HIS AUTO UP FEATURE FROM THE DRIVERS SIDE. BEFORE I COULD REMOVE MY ARM, THE WINDOW WAS ALREADY MOVING UP. IT STARTED TO SQUEEZE MY ARM IN THE VERTICAL POSITION. I HAD MY THUMB INSIDE THE VEHICLE AND MY FOUR FINGERS OUT SIDE THE WINDOW FROM THE TOP. I COULD NOT RELEASE MY HAND FROM EITHER DIRECTION. MEANWHILE THERE WAS A TREMENDOUS AMOUNT OF PRESSURE FROM THE BOTTOM. SO BAD, I STARTED TO YELL AT MY FRIEND TO LOWER THE WINDOW. HE SAID IT WOULDN'T GO DOWN. I STARTED TO PANIC BECAUSE THE PAIN WAS VERY BAD. I WAS ABOUT TO PUNCH THE WINDOW BUT QUICKLY REACHED ACROSS MY BODY USING MY LEFT HAND. I USED MY PASSENGER SIDE WINDOW CONTROL AND WAS ABLE TO LOWER THE WINDOW. THIS SO-CALLED AUTO-DOWN PINCH PROTECTION DOES NOT ACTIVATE RIGHT AWAY. I FIRMLY BELIEVE IT ACTIVATES ONLY PAST A CERTAIN POINT. ACCORDING TO TOYOTA'S WEBSITE, THIS FEATURE SHOULD APPLY TO ALL POSITIONS BUT IN FACT DOES NOT. THE BACK OF MY ARM WAS SORE FOR DAYS AND DID BRUISE. WE TESTED MY FRIENDS CAR AGAIN ANOTHER DAY AND DISCOVERED THE EXACT SAME THING HAD HAPPENED AGAIN. THIS TIME WE ONLY USED OUR HANDS TO APPLY PRESSURE AT THE VERY BOTTOM INSTEAD OF ONLY AT THE TOP OR IN THE MIDDLE. THIS IS A HUGE CONCERN. TOYOTA WAS EMAILED BUT I HAVEN'T HEARD BACK FROM A REPRESENTATIVE. IN MY OPINION, I SHOULD HAVE RECEIVED AN EMAIL BACK OR A PHONE CALL AT THE LEAST. IT SADDENS ME BECAUSE I TOO AM THE OWNER OF TWO TOYOTAS. WHERE IS THE PRIORITY NOW? *KB
Nov 28, 2011
SUSPENSION
1 complaint
MY BRAND NEW 2011 PRIUS CLASS FIVE WITH ALLOY WHEEL, MAKE A LOT OF NOISE COMING FROM FRONT LEFT TIRE. TIRE IS BRAND NEW, TRY A TIRE ROTATE, WHEEL IS STILL MAKING NOISE AT 5MPH TO 70. TAKE IT TO DEALER THEY SAY IT NORMAL WHEN I DON'T THINK IT NORMAL. VERY STARING FOR A BRAND NEW CAR TO MAKE THESE NOISE. *TR
Nov 12, 2011
EQUIPMENT
1 complaint
NEW 2011 PRIUS II DELIVERED BY JAFFARIAN TOYOTA WITHOUT FLOOR MAT SECURING DEVICE INSTALLED. FLOOR MAT NOT BEING SECURED COULD CAUSE INTERFERENCE WITH PEDALS. *TR
Jun 25, 2011
VISIBILITY,UNKNOWN OR OTHER
1 complaint
REAR VISIBILITY SERIOUSLY HAMPERED BECAUSE NO CAMERA INSTALLED IN VEHICLE. TOYOTA MOTOR CAR COMPANY KNOWS FROM EXPERIENCE THE SERIOUS SAFETY & FINANCIAL CONSEQUENCES OF NOT ADDRESSING A SAFETY ISSUE & A CAMERA PROVIDING THE DRIVER REAR VISIBILITY COULD DRAMATICALLY SAVE THE LIFE OF PERSON(CHILD) AT REAR OF VEHICLE. IT IS TO BE NOTED TOYOTA INSTALLED CAMERA IN THE PRIUS ONLY WHEN NAVIGATION SYS. IS PURCHASED.
Mar 24, 2011
Frequently Asked Questions
How many problems does the 2011 TOYOTA Prius have?
The 2011 TOYOTA Prius currently has 504 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2011 TOYOTA Prius?
The most common problems reported for the 2011 TOYOTA Prius are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2011 TOYOTA Prius problem data come from?
All problem and complaint data for the 2011 TOYOTA Prius comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
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