2013 TOYOTA Prius Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
376
Complaints Reported
Complaints by Component
SERVICE BRAKES
155 complaints
Red brake light came on, traction control light came on, ABS light came on, Toyota says my brake pump needs replaced. That my brake will fail.
Dec 15, 2025
The Brake Booster and Brake Booster Pump Assembly have failed. They have caused the following warning lights to go on: ABS, Brake System waring light, Slip Indicator Light, and the Electric Power Steering light.
Nov 14, 2025
brakes had no stopping power. Normally when braking it was smooth. All the lights went on. Toyota dealer confirmed that the brake booster Pump Assembly and Brake Master Assembly needs to be replaced.
Nov 11, 2025
My daughter was driving the 2013 Toyota Prius on the interstate in Chattanooga, TN. The brakes did not feel right and the car was very difficult to stop. (It did not brake at a normal distance) My daughter was able to get someone safely, and she had the car towed to the dealer. My daughter's life was endangered by this brake booster failure, but there is no recall listed on the vehicle. Also, when I Googled the issue, I found that it is a well-known and common problem in this year Prius. The brake booster failure is due to a Toyota design flaw, and Toyota is apparently being sued for it. Why is this issue not listed as a recall? I would not have allowed my daughter to drive around in a car for which the brakes are known to fail. How many accidents and deaths will be caused by this problem before Toyota stands behind their product and recalls affected vehicles? I had to pay $3200 for this brake repair, even though it is caused by Toyota's design flaw and endangered my family's life. My family owns four Toyotas, and I do think they make the most reliable vehicles on the road. I cannot understand why there is not a recall, and they are not standing behind their product.
Nov 11, 2025
My 2013 Prius Plug-In Hybrid with 131k miles on it showed the ABS, Brake, and Traction Control lights while driving last week. Diagnostics from auto shop showed DTC code C1391. System is available for inspection upon request. Safety is definitely at risk, since I am needing to drive it around to assess the issue, and brakes could fail at any time. Vehicle has not been inspected by the manufacturer, police, insurance representatives or others. After speaking to Toyota, I was informed that--although under 150k miles--my car is not covered by the extended warranty because it is 2 years past the 10 year requirement. I drove my car very little between 2020-2022 because of the global pandemic. This is a very common issue with 2012-2015 models caused by a defective part, and it's likely that the problem does not commonly present itself until after the warranty expires.
Nov 05, 2025
+ 150 more complaints for this component
UNKNOWN OR OTHER
24 complaints
my 2013, Toyota Prius recently suffered a sudden hybrid system failure with DTC space P0A0F and a check hybrid system warning. This matches the symptoms described in NHTS a safety recall 20V369000. Your recall look up tool shows my Vin is not included. However, I have never received this recall repair, and my failure is identical to the documented safety issue. I am requesting help in getting Toyota to complete a goodwill repair or warranty extension review as this is clearly a safety related inverter failure for which Toyota has acknowledged responsibility and similar vehicles.
Jun 13, 2025
Hybrid System fail safe. I was driving on the highway and the car started to slow down on its own. There were no warning signs. I was able to pull over in time. I turn my car off and when I try to start it, it stalled. I couldn't drive off. Three hours later Hybrid System Fail error appeared, stating for me to pull over. I could have gotten in an accident.
May 29, 2025
My electronic brake booster failed at just under 215000 miles, causing a brake line to snap. I now have to get the car towed 40 miles at my expense for a costly replacement of this major component, which Toyota already conceded was faulty by virtue of extending the warranty to 2023.
May 29, 2025
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Feb 21, 2025
2013 PRIUS Inverter assy and coolant pump are out. The car is in Greece with military. Toyota has refused all assistance to my daughter.
Jul 19, 2022
+ 19 more complaints for this component
AIR BAGS
13 complaints
The contact owns a 2013 Toyota Prius. The contact stated while driving at an undisclosed speed, the contact's vehicle was involved in a head-on collision. The air bags did not deploy. The vehicle was towed to the contact's residence. The vehicle had not been inspected for damages. The contact was transported to the local medical center. The contact sustained injuries such as a fractured sternum and a fractured left foot. The contact received treatment and the local medical ctr for a total of four days and then transferred to a primary care facility. In addition, the contact was receiving continued treatment. A Police report was filed. The manufacturer was not made aware of the failure. The failure mileage was 73,761.
Mar 21, 2025
Traveling approximately 15mph I collided with a full size truck the front end of my car totaled. I was wearing my seat belt and air bags did not deploy causing me to hit the steering wheel with enough force to fracture my sternum. This is the 2nd time a frontal impact occurred causing damage to the front bumper and air bags did not deploy.
Jul 17, 2024
The contact owns a 2013 Toyota Prius. The contact stated that the passenger’s side airbag indicated that the airbag was turned off even though there was a passenger weighing approximately 80 pounds seated in the passenger’s side front seat. The contact had not taken the vehicle to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was unknown.
Sep 03, 2021
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE HAVING AN INSPECTION PERFORMED ON THE VEHICLE AT MAPLEWOOD TOYOTA (2873 MAPLEWOOD DR, MAPLEWOOD, MN 55109, (651) 419-5144) THE TECHNICIAN INFORMED THE CONTACT THAT THE SPIRAL CABLE FOR THE DRIVER'S SIDE AIR BAG FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 160,650.
Apr 22, 2021
APRIL 01,2021, OUR 2013 TOYOTA PRIUS WAS INVOLVED IN A HEAD ON COLLISION AND THE AIRBAGS DID NOT DEPLOY. THE VEHICLE WAS STOPPED AT A RED LIGHT, WHEN STRUCK HEAD ON. THE DRIVER AND PASSENGER SUSTAINED INJURIES.
Apr 14, 2021
+ 8 more complaints for this component
ENGINE
12 complaints
I pushed on the gas, the car started mildly shaking under the hood( the engine) then I released my foot off the gas and the shaking ceased. I the. Attempted to accelerate again and the car started violently shaking so I released my foot from the accelerator and turned the car while coasting onto a side road where I traveled back home. Had the car towed to mechanic. He said the engine needs to be replaced as the pistons are damaged. My car has 196,000. I will have the engine replaced as my other 2012 engine just did the same similar thing and I am out two Priuses with blown engines. There were no warning lights and no previous issues or signs prior to the catastrophic events.
Feb 13, 2024
The contact owns a 2013 Toyota Prius. The contact stated while driving at approximately 65 MPH, she heard a rattling and knocking noise then smoke started to spread throughout the vehicle. The vehicle was towed to the dealer where the dealer stated that the piston disintegrated and caused damage to the engine. The vehicle was diagnosed and the contact was informed that the head gasket and engine needed to be replaced. The vehicle was not repaired. No warning lights were illuminated. The manufacturer was notified of the failure and the contact was informed to replace the engine. The approximate failure mileage was 140,000.
Aug 09, 2022
WE HARE RECENTLY STARTED EXPERIENCING EXCESSIVE OIL CONSUMPTION WITHOUT DASH WARNING. OUR CAR BURNED 2 QUARTS OF OIL IN 150 MILES WITH NO WARNING. TOYOTA HAS ISSUED AN INTERNAL SERVICE BULLETIN (T-SB-0169-16) THAT COVERS OUR VIN NUMBER, BUT SINCE WE ARE BEYOND WARRANTY THEY MADE NO OFFER TO HELP (WE WERE NOT NOTIFIED WHILE THE VEHICLE WAS UNDER WARRANTY). ESSENTIALLY OUR CAR WAS IN MOTION AT HIGHWAY SPEEDS WITH LITTLE OR NO OIL, BUT NO WARNING THAT THERE WAS NO OIL. I THINK WE GOT VERY LUCKY THAT OUR DRIVE ENDED BEFORE THE ENGINE FAILED.
Mar 05, 2020
IN THE MIDDLE OF DRIVING MY CAR ON NOV 18 & NOV 21ST, THE ENGINE REVS EXTREMELY LOUD FOLLOWED BY THE INABILITY TO ACTUALLY DRIVE MY CAR, LIKE ITS SHUTTING DOWN ON ME. IN A MATTER OF ABOUT 5 SECONDS AND IT NOT ALLOWING ME TO DRIVE OR ACCELERATE IT RETURNS TO NORMAL. IT HAS HAPPENED TWICE THIS WEEK AND THOUGHT FOR SURE I WOULD FIND A RECALL ON THIS EXTREMELY DANGEROUS ISSUE BUT TO NO AVAIL. IT HAPPENED BOTH TIMES ON A WELL TRAVELED TWO-LANE HIGHWAY. I WAS DRIVING ABOUT 35-40MPH. I WAS FORTUNATE ENOUGH NO ONE WAS DIRECTLY BEHIND ME BOTH TIMES. INCREDIBLY DANGEROUS! TOYOTA PLEASE DO A RECALL ASAP!
Nov 22, 2019
BASED ON THE DESCRIPTION FROM THE DEALER, THE PISTON ROD BROKE AND HIT THE CASING AND BROKE THE CASING CAUSING CATASTROPHIC FAILURE, THIS HAPPENED WHEN I WAS DRIVING THE CAR AND WAS AT 40 MPH. AS I WAS DRIVING, I HEARD A LOUD BANG AND SUDDENLY MY CAR STARTED SHAKING VIOLENTLY AND THEN SMOKE STARTED COMING OUT FROM THE ENGINE AREA. I IMMEDIATELY STOPPED THE CAR AND GOT IT TOWED TO THE NEAREST SHOP FOR INSPECTION WHEN THEY FOUND THIS ISSUE WHICH IF I WAS ON A HIGHWAY COULD HAVE BEEN DISASTROUS. AND COULD HAVE GOT INTO AN UNFORTUNATE ACCIDENT. WHICH COULD HAVE BEEN FATAL..
Sep 30, 2019
+ 7 more complaints for this component
ELECTRICAL SYSTEM
12 complaints
Check hybrid system. Stop the vehicle in a safe place. About 90,000 miles 2013 Prius bought brand new and regular all dealer maintenance completed. Lost power on the road and very slow pickup. Not drivable and very unsafe car. Thanks.
Nov 17, 2023
The contact owns a 2013 Toyota Prius. The contact stated that the hazard lights would activate inadvertently and were not able to be turned off as designed. The vehicle was taken to a local dealer but was not yet diagnosed or repaired. The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 124,000
Jan 25, 2022
I was loving my Prius until yesterday June 9, 2021 when I took it to Toyota of Riverhead, NY to have my Hazard lights checked because they would not shut off. I was told that the technician found ABS actuator shorting out causing the hazards to not go off. The replacement would be $2664. I had the fuse removed because it was causing my battery to die with the hazard lights being on. I was also advised by Tonianne Rempel (service advisor) that Toyota was familiar with this problem with 2013 Prius. I have a problem with Toyota knowing that there is a problem with the hazards for this is potentially dangerous for it makes your battery die and leaving the owner stranded. This should have been a recall. I had removed the fuse so now I have no hazards or directionals leaving me to use hand signals. Which is extremely dangerous for other drivers do not look for driver using hand signals. This embarrassing for Toyota drivers seeing that somebody driving a Toyota is using hand signals because the directionals don’t function. Toyota should have done a recall knowing that this hazardous situation exists. I am asking Toyota to pay for this repair. I do not have $2664 to repair this hazardous situation that should have been addressed by Toyota and leaving me in a very dangerous situation without hazards or directionals.
Jun 30, 2021
I KEEP GETTING A P0136 BANK 1 SENSOR 2 ERROR CODE. TOOK IT TO SEVERAL MECHANICS AND THEY SWITCHED THE 02 CENSOR (DOWNSTREAM). ALSO SHOWS THAT BANK 1 SENSOR 2 HAS 0% VOLTAGE. UNPLUGGED THE DOWNSTREAM 02 SENSOR AND GOT A READING BUT NO READING WHEN PLUGGED IN. CHECKED WIRING HARNESS TO ECM AND EVERYTHING WAS FINE. BOTH MECHANICS HAVE DETERMINED THAT THE ISSUE IS WITH THE ECM. MY VEHICLE HAS ROUGHLY ABOUT 70K MILES ON IT. MY CAR WILL NOT PASS SMOG UNTIL THIS IS FIXED. MECHANIC IS RECOMMENDING REFLASHING ECM OR REPLACING IT. P0136 COMES UP AS PENDING AND WILL STAY PERMANENT ON THE SECOND DRIVE CYCLE. CHECK ENGINE LIGHT STAYS ON.
Dec 04, 2020
AS A SAFETY PROFESSIONAL, I HAVE A SAFETY CONCERN ON THE INVERTER NOT OPERATING CORRECTLY AND PUTTING ME, MY FAMILY, AND THE GENERAL PUBLIC IN HARMS WAY. I AM THEREFORE HOLDING NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION AND TOYOTA CORPORATION RESPONSIBLE HERE ON FORWARD. I AM DRIVING MY VEHICLE IN CALIFORNIA BUSY FREEWAYS.
Apr 12, 2018
+ 7 more complaints for this component
EXTERIOR LIGHTING
10 complaints
Replaced low beam on Right Lamp Headlight. Then replace high beam on Right Lamp Headlight. Then realized it is actually appears to be the power going to the Headlight does not appear to be strong enough? Looked to see if there was a recall and noticed several others have reported this same problem. It is so dim that it required high beam to see. When we purchased this car one thing was brightness of the headlights was very nice since we live in a rural area without street lights. The brightness does not meet the headlight safety standard. Currently try to only drive during daylight hours.
Oct 04, 2022
Hi, my dim lights don't light the road in front of me, I have a 2013 Prius and to drive it at night is taken my life and any on coming motorists at risk...I put expensive bulbs in and that doesn't help the problem, can you help?
Feb 21, 2022
OUR 2013 PRIUS BURNS OUT THE RIGHT HEADLIGHT EVERY THREE MONTHS. IT'S NEARLY IMPOSSIBLE TO SEE TO DRIVE WITH ONLY ONE HEADLIGHT. IT BURNS OUT WHILE MOVING, STATIONARY, ANY TIME AND IT HAS DISCOLORATION LIKE EXCESSIVE HEAT WAS APPLIED.
Oct 04, 2020
LOW BEAM HEADLAMPS HAVE BEEN REPLACED BY ME 3 TIMES IN 80K MILES. I AM NOW AWARE THERE IS AN ONGOING PROBLEM AS THEY ARE AGAIN FAILING, AND I REPLACED THE BULBS OF BOTH JUST 2 WEEKS AGO. THERE IS NO WARNING, THEY JUST DON'T WORK. I NOTICE IT WHILE DRIVING AND CANNOT SEE WITHOUT BRIGHT HEADLIGHTS ON.
Jun 25, 2018
BOTH LOW BEAM HEADLIGHTS FAILED SIMULTANEOUSLY AND WITHOUT WARNING.
Mar 04, 2017
+ 5 more complaints for this component
ELECTRICAL SYSTEM,SERVICE BRAKES
9 complaints
Around May 2025, the brake booster and pump in the car stopped working. There was no clear warning lamp or indicator prior to it failing. While driving on the highway, the part stopped working and significantly changed the car's braking power. Rather than smoothly braking as it did before, the car's brakes have significantly less braking power. The defective part also affects the car's ABS system, making the car unsafe if a sudden stop were required as the brakes will lock up and the car will lose grip on the road and start skidding. Significantly longer braking distances is needed and it's not clear the car would be able to safely stop at a short distance in the event of an emergency. It's a miracle we didn't get into any accidents when the part suddenly failed. There is a significant risk that failure of this part will be the cause of a car accident when the car suddenly no longer brakes how the driver is used to. Toyota has previously offered an extended warranty on the part, but the part did not fail until shortly after the warranty expired. The car has been within my family since it was originally put into service and none of the owners were ever notified that the part could be replaced or even fail in such a manner. The problem has been confirmed by a dealer but they have only offered to fix it at a significant cost. The vehicle does not feel safe to drive. Warning lights only appeared after the part failed but they weren't particularly helpful in diagnosing the problem in the moment because 4 different lights turned on all at once.
Aug 20, 2025
While driving on Highway 316E on March 31, 2022, at approximately 10am, at some point, as traffic started to slow down and I applied my brakes I was dumbfounded when my car would not stop! It was frightening, as I watched my car get closer and closer to the large truck in front of it. I kept applying the brake and then pumping the brake. The brakes kept failing and had no pressure or tension in them to stop the car. The brake pedal was flat on the floor. But, thanks to a sufficient distance between my car and the truck in front of it, it rolled to a stop just short of crashing into the back of said truck by an inch or two. Sometime in October of 2024 , I spoke with a Service Rep at Marietta Toyota about a whizzing sound that appeared to be coming from under the hood on the driver’s side. This sound would occur while I was driving and even when I turned the car off. It would continue making this whizzing sound sometimes for as long as 45 minutes after the ignition was turned off. I took the car back to Marietta Toyota and the service rep said the problem was related to the weather. On December 24, 2024, at around 11:00am EST, I parked my car in the parking lot in front of a print shop. The weather was clear, and the pavement was dry as I pulled my car into a clean, unfettered spot. Upon returning to my car, I could see a fresh puddle under the front passenger side. I ran my finger across the liquid that presented itself as a clean, thin oil that was as smooth as silk. It was odorless and sat in a pristine area looking freshly run out from the underside of my car. On February 27, 2025, when driving in the middle lane on Highway I-20 West, the ABS warning lights came on my dashboard screen along with the image of a skidding car. I was frozen with fear and did not know what would happen next. I would have to cross over multiple lanes to exit off Highway 1-20. I put on hazard lights and drove at 25-35 mph. Took car in for diagnostic and repair.
Jul 18, 2025
Inverter and brake booster
Feb 05, 2025
While driving on the highway, ABS, "Brake"/E-Brake, Traction Control Lights lit up all at the same time out of the blue. No prior engine lights/codes before this incident. During that trip, brakes felt more difficult to press, loss all brake regeneration for the hybrid battery but was still about to brake for that entire 100 miles trip. As of now, the car is still able to brake but it looks like it's just primarily using the mechanical brakes all the time now. It still has that different brake feel compared to when before all those engine lights went on. Regenerative braking is no longer working. Brought the car to the shop at was given the error codes C1391 and C2315.
Jun 30, 2024
I was driving and suddenly the car started beeping and the brake, e-brake, abs, and traction control lights came on. As soon as I found an opportunity I tried to brake but the car would not stop and the brake pedal became really hard. I had swerve to avoid hitting cars in front of me. It was the scariest moment of my life. I shifted the car from D to B to use the engine braking. I finally was able to slow down enough to turn right on a side Street and pushed on the brake pedal with all my strength and it finally came to a stop. I was lucky I didn't have a collision or strike a pedestrian, that I also drive defensively and leave enough space in front of me, and that I was on a surface street and not on a freeway which I frequently use because if I was I would have surely crashed. This is NOT right. Brakes should NOT suddenly fail! Under any circumstances. It was confirmed by a mechanic that it's the BRAKE BOOSTER AND BRAKE BOOSTER PUMP ASSEMBLIES had failed and had the following codes C1252, C1253, and C1256 were found. The same issue and codes reported in tsb pol18-03.
Jun 22, 2024
+ 4 more complaints for this component
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
7 complaints
On [XXX], we were driving from Coalinga, CA to Phoenix, AZ for Thanksgiving. As we began to descend into Los Angeles on [XXX], three warning indicators suddenly went on: the ABS warning light, the traction control light and the brake warning light. The brakes still worked but the brake assist was weakened. We pulled over as soon as possible at the nearest AutoZone. The employee performed a standard handheld OBD-II scan of the vehicle and did not detect any issues. We continued on our way through Los Angeles and to San Bernadino where we were spending the night. At one point the indicator lights went off for a few minutes but then came back on. We spent the night in San Bernadino, and the next day (11/26/2025), we took the car into the San Bernadino Toyota Dealership as we felt it was unsafe to keep driving. The dealer conducted a thorough full brake and hybrid system diagnostic and confirmed that the failure was inside the brake booster system. The repair estimate states: "Brake booster assembly with master cylinder and brake booster pump assembly have an internal leak." Thus, Toyota's own technician identified an internal hydraulic leak within the booster system, affecting the booster assembly, master cylinder, and booster pump assembly. The total repair estimate is $3,959.99. This is a major safety defect affecting sealed hydraulic components that are not part of routine wear-and-tear. There were 4 people in the car. Fortunately, the brake failure did not result in an accident, but it could have if we had kept driving on to our destination. We contacted the Toyota Brand Engagement Center to ask for Goodwill Assistance, but they were unable to help us. In addition to the repair costs, we have incurred rental car costs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Dec 06, 2025
The ABS system and the brake actuator began to fail, which triggered multiple warning lights. The Toyota dealership service department confirmed that the Anti-lock brake system and the actuator needed to be replaced, a $3800 value.
Aug 11, 2025
Vehicle warning lights for brakes, ABS and traction control all on while driving. Per mechanic, known problem on Prius and repair cost is $3-$5K. Covered by a prior customer support program but has expired. I have two Prius’s with the identical problem - bill will be up to $10K Error codes C1391, C1214
May 14, 2025
Vehicle warning lights for brakes, ABS and traction control all on while driving. Per mechanic, known problem on Prius and repair cost is $3-$5K. Covered by a prior customer support program but has expired. I have two Prius’s with the identical problem - bill will be up to $10K. Error code C1391
May 14, 2025
My car is at 89K total miles and last week I had three warning lights pop up on my dash (Traction control, brake, ABS) which indicates something wrong with the automatic break system. My car is under 100K miles and I purchased it used in 2016, under ten years ago, and this problem is way too early to happen in my make an model. I got a code read on the issue (C1391) which indicates that my ABS Actuator is leaking/broken, a major safety issue as it happened as I was driving. Again, this should not be typical as I only drive a few miles per day on average.
Jan 22, 2025
+ 2 more complaints for this component
UNKNOWN OR OTHER,SERVICE BRAKES
7 complaints
The Toyota brake booster system failed and is no longer safe to be on the road. The car will no longer brake properly and is a danger to anyone else on the road. It was inspected by Toyota prior. The entire dashboard warning lights for the brake system lit up 2 years ago and has fully failed now.
Sep 22, 2025
The abs system and brake lights started showing on my dash and when I put my foot on the brake it makes a noise and the car shakes hard to brake when to the mechanic they said is the abnormal leak acc pressure code c1319
Apr 09, 2025
The hydraulic break pump system failed, causing my brakes to go out for a minimum of 10 seconds while I was driving. It put me and my passenger at risk for collision until they abruptly came back on but weren’t working well. The vehicle has been inspected by toyota itself, and there were no warning lights until the system itself failed.
Feb 24, 2025
In less than 30 days after having bought the car, the brake booster system went out and the dealer is requesting I pay despite this being apart of the massive Prius recall
Feb 03, 2025
While driving on the freeway, all of a sudden the ABS, Slip Indicator, Brake, and Brake System lights lit up on the dashboard. I immediately switched lanes to one that had no cars in front/back of me since I was going about 55mph. I tested the brakes since I saw the brake lights appear. It felt as though when the brake pedal was pushed, they didn't activate until you reached a certain point, almost to the point where the pedal needed to be fully pressed to stop. It didn't feel like the brakes were fully functional and behaving in the way they were prior to the lights appearing. I was afraid the brakes would give out. Then I noticed a whirling/hissing sound that was consistent. The sound was easier to hear when the car was at a complete stop but it could still be heard while driving. We took the car to a local Toyota dealership/service dept to get it evaluated. They diagnosed the car saying it needs immediate attention and is not safe for driving since it involves the brakes. The repair invoice stated VARIOUS BRAKE WARNING LIGHTS ON C1391.
Jan 11, 2024
+ 2 more complaints for this component
VEHICLE SPEED CONTROL
7 complaints
MY 2013 TOYOTA PRIUS OCCASIONALLY EXPERIENCES DELAYS IN ACCELERATION AND ABNORMAL HYBRID FUNCTION. THE DEALERSHIP SAYS THEY CAN'T DO ANYTHING BECAUSE THERE ARE NO LIGHTS ON THE DASHBOARD. CORPORATE TOYOTA DOESN'T SEEM TO CARE. I ASKED IF I HAD TO GET INTO AN ACCIDENT BEFORE THIS BECAME AN ISSUE. AN EXTRA SECOND OF UNEXPECTED INABILITY TO MOVE MY CAR CAN BE VERY DANGEROUS IN MY OPINION. SO WHEN I PULL OUT OF A PARKING LOT ONTO A STREET WITH MY FOOT ON THE GAS PEDAL THERE WILL SOMETIMES AN ADDITIONAL SECOND OR SO BEFORE THE CAR STARTED TO MOVES AND AT A SLOWER THAN NORMAL PACE. I KNOW PRIUSES DON'T MOVE FAST BUT IT IS SILLY SLOW.
Apr 22, 2018
THIS VEHICLE ATTEMPTS TO GO 8 MPH WITH THE ACCELERATOR PEDAL NOT DEPRESSED AT ALL. IT DOES THIS ANY TIME THE CAR IS "ON", EVEN IF IT IS IN REVERSE. THE BRAKE MUST BE APPLIED TO STOP THE CAR. EVEN WHEN THE BRAKE IS PRESSED, THE COMPUTER WILL APPLY POWER TO THE WHEELS, WHICH RESULTS IN THE BRAKE HAVING TO FIGHT AGAINST THE MOTORS. SOMETIMES THE CAR CAN LURCH SLIGHTLY, AND ONCE IT HIT A CURB UNEXPECTEDLY CAUSING DAMAGE TO FRONT PLASTIC PARTS. IF YOU ARE STOPPED AT A RED LITE, YOU MUST APPLY THE BRAKE OTHERWISE IT WILL CRASH INTO THE CAR IN FRONT OF YOU ON ITS OWN. THIS BEHAVIOR IS DANGEROUS AND VERY ANNOYING. ONE MECHANIC I SPOKE TO AT THE DEALER SAID THIS IS NORMAL. IT SEEMS SENSELESS AND SHOULD NOT BE NORMAL. I ASK TOYOTA TO FIX THE MINOR DAMAGE TO MY CAR AND FIX THIS PROBLEM.
Mar 17, 2016
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS. THE CONTACT STATED WHILE REVERSING AT 3 MPH, THE VEHICLE SUDDENLY ACCELERATED CAUSING THE VEHICLE SPIN AND CRASH INTO SEVERAL PARKED VEHICLES. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.
Oct 07, 2014
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE SUDDENLY ACCELERATED WITHOUT THE ACCELERATOR PEDAL BEING APPLIED. AS A RESULT, THE CONTACT CRASHED INTO A DITCH AND THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.
Jul 18, 2014
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS. THE CONTACT STATED WHILE DECELERATING, THE VEHICLE ERRONEOUSLY ACCELERATED AND CRASHED INTO A POLE. THERE WERE NO INJURIES. THE FAILURE WAS NOT DIAGNOSED NOR WAS THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 300. UPDATED 08/27/13*LJ THE CONSUMER STATED JUST BEFORE COMING TO A COMPLETE STOP, THE VEHICLE ACCELERATED AND HIT A BRICK POST. UPDATED 08/29/13
Jul 08, 2013
+ 2 more complaints for this component
POWER TRAIN
6 complaints
The contact owns a 2013 Toyota Prius. The contact stated that while attempting to shift to drive(D), the transmission failed to shift as needed. The vehicle was towed to the dealer, who informed the contact that a hose had detached from the valve. The manufacturer was not made aware of the failure. The failure mileage was 167,000.
Jun 13, 2023
I WAS DRIVING THE CAR TO THE DEALERSHIP TO GET AN OIL CHANGE AND THE CHECK HYBRID SYSTEM WARNING LIGHT CAME ON WHILE DRIVING ON THE FREEWAY.
Sep 11, 2018
VEHICLE LOSS POWER WHILE DRIVING RESIDENTIAL ROADS
Aug 08, 2018
AFTER DRIVING FOR APPROXIMATE 40 MILES ON FREEAY I WAS AT A STOP LIGHT AND WHEN ACCELERATING I HEARD A POPPING SOUND AND VEHICLE LOST POWER. WOULD NOT ACCLELERATE AND THE HYBRID/ABS AND CHECK ENGINE LIGHTS CAME ON,LUCKLY THIS HAPPEN ON A STRET AND NOT ON THE HIGHWAY. I PULLED OVER AND HAD VEHICLE TOWED TO TOYOTA DEALER. THEY FOUND THAT THE IPM RESISTOR FOR THE INVERTER HAD FAILED. DEALER REPLACED IPM AND INVERTER.
Jul 17, 2018
THE VEHICLE HAS SHIFTED INTO NUETRAL WHILE IN DRIVE AND WHILE IN PARK. ALSO ROLLS TO MUCH WHEN PARKED. THE VEHICLE RAN MY WIFE OVER IN OUR DRIVEWAY, TOYOTA REFUSES TO SERVICE THE VEHICLE...UPDATED 03/08/17 *BF
Feb 22, 2017
+ 1 more complaint for this component
SERVICE BRAKES, HYDRAULIC
5 complaints
The contact owns a 2013 Toyota Prius. The contact stated that upon parking the vehicle, the vehicle made an abnormal sound every 30-seconds. The contact stated the vehicle then stopped making the sound. The ABS warning light, the traction control warning light, and other unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed. The mechanic determined that the brake actuator and the ABS module needed to be replaced. The vehicle was not repaired. An unknown dealer was contacted for parts information. The manufacturer was not notified of the failure. The failure mileage was approximately 140,000.
Sep 30, 2025
The contact owns a 2013 Toyota Prius. The contact stated there was a constant beeping sound while attempting to depress the brake pedal while slowing down. Additionally, the brake pedal was very firm, requiring added for to be depressed. The vehicle was taken to a local dealer to be diagnosed, and the contact was informed that the brake booster assembly, brake master cylinder, and the brake booster pump were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 119,000.
Jul 25, 2025
The contact owns a 2013 Toyota Prius. The contact stated while driving at approximately 25 MPH and depressing the brake pedal to slow for a traffic sign, the vehicle was not slowing down. The contact pumped the brake pedal several times before the vehicle slowed down. The contact stated that an unknown warning light was illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the brake booster and brake actuator had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.
Apr 28, 2025
The contact owns a 2013 Toyota Prius. The contact stated that while driving at an undisclosed speed, he depressed the brake and heard an unusual sound, and the brakes was inoperable. The contact stated he was able to slow the vehicle down and stop by continuing to depress the brake. The contact stated that when the failure occurred, the ABS system, brake system, traction control, and an unknown warning light was illuminated. The contact stated that the failure had been reoccurring for a year. The vehicle was taken to the dealer, where it was diagnosed with brake booster failure, and the dealer provided the contact with the phone number for the Manufacturer. The vehicle was not repaired. The manufacturer was made aware of the failure, and the manufacturer informed the contact that the Extended Warranty had expired on the ABS/Brake Booster. The failure mileage was approximately 175,000.
Aug 30, 2023
The contact owns a 2013 Toyota Prius. The contact stated while driving 30 MPH, the brakes, ABS, and an unknown warning light were illuminated. The brake pedal was depressed but the vehicle failed to respond. The contact depressed the brake pedal to the floorboard and the brake pedal responded. The contact stated that there was a 30-foot stopping distance delay. The contact veered to the side of the road. The vehicle was taken to the dealer. The vehicle was not diagnosed nor repaired. The dealer informed the contact that the vehicle could not be repaired under a warranty that was expired. The vehicle was taken back to the residence. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 141,000.
Mar 13, 2023
STRUCTURE
5 complaints
The clear coat failed despite regular wax and optimal storage. I have seen a few Toyota vehicles of this same color with clear coat failures.
Jun 27, 2024
SUN ROOF EXPLODED / SHATTERED WHILE DRIVING ON THE FWY. AT 70 MPH. NO TRAFFIC AROUND, CLEAR DAY ABOUT 70 DEG F. AFTER HEARING THE EXPLOSION, I PULLED OVER AND FOUND THE GLASS HAD SHATTERED AND IT APPEARED THAT IT WAS CAUSED BY PRESSURE FROM INSIDE AS THE SHAPE OF THE SHATTERED GLASS WAS BOWED OUTWARDLY. NO APPARENT IMPACT FROM ANY FOREIGN OBJECT.
Dec 15, 2018
CAR WAS PARKED AND NOTICED THAT REAR BUMPER ON RIGHT CORNER WAS HANGING OFF SLIGHTLY, WITH CLIPS VISIBLE UNDERNEATH. WHEN PUSHING IT IN TO TRY AND REHINGE ONTO THE CLIPS, IT MOVED ANOTHER PART OF THE BUMPER. BUMPER VIEW FROM THE REAR IS NOT SHOWING ONE SIDE IS SAGGING.
Aug 31, 2018
THIS IS A SAFETY ISSUE THAT HAS HAPPENED TWICE NOW. IN MY 2013 PRIUS AND MAKING A LEFT TURN, STOPPED AT A TRAFFIC LIGHT HAVE DRIVEN OVER THE CEMENT MEDIAN BARRIER. THE WINDSHIELD PILLAR ON THE DRIVERS SIDE IN AN OBSTRUCTION ( BLIND SPOT) WHEN MAKING A LEFT TURN. I ALWAYS SEEM TO BE LEANING TOWARDS THE CENTER SEAT COLUMN WHEN MAKING A LEFT TURN AND EVEN GOING AROUND A BEND TO THE LEFT. I BELIEVE THIS IS A VERY SERIOUS PROBLEM. THE LITTLE WINDOW THEY HAVE IN FRONT DOESN'T HELP WITH THIS. IN SPEAKING WITH A FRIEND WHO HAS THE SAME CAR, HE STATED HE NEARLY HIT A MAN CROSSING THE STREET BECAUSE OF THIS SAME PROBLEM. *TR
Mar 27, 2015
THE SKID "PLATE" - AN EXTREMELY THIN PIECE OF MOLDED PLASTIC ATTACHED BY A COUPLE OF LAG SCREWS - CAME LOOSE ON THE FREEWAY, ROLLED UP UNDER THE CAR AND OUT INTO THE ADJACENT LANE. THE FRONT (MOLDED PLASTIC OF COURSE) BUMPER OF CAR WAS SHATTERED. OTHER DRIVERS IN THE FAST LANE HAD TO AVOID THE SKID PLATE WHICH CAME FLYING OUT FROM UNDER MY CAR. THE CLEARANCE OF THIS CAR'S SKID PLATE (WITH AN "L" SHAPED EXTENSION DOWN TOWARDS THE GROUND) IS PROBABLY NO MORE THAN 6 INCHES, MEANING THAT IT WILL NOT CLEAR THE COMMON PARKING LOT CURB. THIS LIKELY CONTRIBUTED TO THE SKID PLATE COMING LOOSE IN THE FIRST PLACE. THIS IS A SERIOUS DESIGN PROBLEM THAT IS GOING TO RESULT IN SOMEONE GETTING HURT, EITHER THROUGH LOSS OF CONTROL OF THE VEHICLE (IT MISSED MY FRONT TIRES AND THEREFORE DIDN'T AFFECT MY STEERING BUT IT COULD HAVE CAUSED PROBLEMS FOR OTHER DRIVERS AS WELL). I DID NOT OWN THIS CAR, BUT NOW IT IS APPARENTLY GOING TO COST ME $1200 TO FIX THE DAMAGE CAUSED BY THE THIS DESIGN FLAW. TOYOTA NEEDS TO BE TAKEN TO TASK FOR PUTTING SOMETHING THIS UNSAFE INTO THE MARKET. *TR
Apr 23, 2014
VEHICLE SPEED CONTROL,SERVICE BRAKES
5 complaints
ABS , brake. Anti lock lights
Jan 26, 2024
TL* THE CONTACT OWNED A 2013 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE DRIVER PRESSED THE BRAKE PEDAL TO STOP THE VEHICLE BUT THE VEHICLE ACCELERATED FORWARD AND CRASHED INTO A SECOND VEHICLE. DURING THE CRASH THE DRIVER SUSTAINED MULTIPLE CONTUSIONS TO THE BODY INCLUDING THE CHEST AREA WHICH REQUIRED MEDICAL TREATMENT. THE VEHICLE WAS DESTROYED AND TOWED AWAY. A POLICE REPORT #159681-2019 WAS TAKEN AT THE SCENE. THE LOCAL DEALER TOYOTA OF RICHARDSON (1221 N. CENTRAL EXPY. RICHARDSON TX.) THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 120,000.
Aug 12, 2019
TL * THE CONTACT OWNS A 2013 TOYOTA PRIUS. WHILE DRIVING 40 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE ACCELERATED. THE VEHICLE RESUMED TO 40 MPH ONCE THE BRAKE PEDAL WAS DEPRESSED AGAIN. THE CONTACT DEPRESSED THE BRAKE PEDAL AGAIN AND THE VEHICLE ACCELERATED. A CRASH OCCURRED. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE FAILURE RECURRED ON THREE SEPARATE OCCASIONS. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS TAKEN TO A MECHANIC WHO STATED THAT THERE WAS A DELAY IN THE BRAKING SYSTEM. THE FAILURE MILEAGE WAS 12,000.
May 19, 2014
2013 PRIUS C TWO, BOUGHT BRAND NEW WITH 15 MILES ON IT 5 WEEKS AGO. A FEW TIMES WHEN DRIVING, I NOTICED THE BRAKES SEEMED WEAK, LIKE THEY WEREN'T STOPPING THE CAR VERY WELL EVEN AT LOW SPEEDS. MY DRIVING IS MOSTLY IN TOWN ON RESIDENTIAL STREETS, SO I'M RARELY GOING OVER 35 MPH. EVEN SO, I'D HAVE TO REALLY MASH THE PEDAL ALL THE WAY TO THE FLOOR TO GET THE CAR TO COME TO A COMPLETE STOP, OTHERWISE IT WOULD KEEP MOVING FORWARD. SEVERAL TIMES I ENDED UP ABOUT 5-10 FEET PAST THE LINE, STICKING THE FRONT BUMPER INTO CROSS TRAFFIC. LUCKILY NO ONE HIT ME. I CHALKED IT UP TO THE QUIRKS OF A DIFFERENT CAR THAN THE ONE I WAS USED TO, AND FIGURED IF IT KEPT HAPPENING I'D TAKE IT TO THE DEALERSHIP. ON MONDAY, MY WIFE WAS STOPPED AT A RED LIGHT. THE LIGHT TURNED GREEN AND THE CAR IN FRONT OF HER STARTED TO MOVE FORWARD. AFTER A FEW HUNDRED FEET, HE SUDDENLY SLAMMED ON HIS BRAKES. SHE SAID HER BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR, AND THE PRIUS DIDN'T SLOW DOWN AT ALL. SHE HIT HIM GOING ABOUT 25 MPH AND TOTALED THE PRIUS. SHE'S AN EXCELLENT DRIVER AND I'VE BEEN WITH HER BEFORE WHEN SHE'S HAD TO PANIC-STOP. SHE'S NEVER DRIVEN A CAR WITHOUT ABS, SO SHE IS USED TO PUSHING THE PEDAL HARD AND KEEPING HER FOOT ON IT. SHE WOULDN'T EVEN KNOW HOW TO "PUMP" THE PEDAL. SHE SWEARS THE PEDAL JUST WENT ALL THE WAY TO THE FLOOR AND THE CAR DIDN'T SLOW DOWN AT ALL. THANKFULLY, SHE'S OKAY AND NO ONE WAS INJURED. *TR
Dec 19, 2013
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE BRAKES FAILED. THE VEHICLE ACCELERATED ABNORMALLY, TRAVELED OVER A SIDEWALK AND THEN OVER THE STEPS OF THE CONTACT'S RESIDENCE. THE VEHICLE WAS TAKEN TO A DEALER HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE PROBLEM. THE CONTACT STATED THAT THE ACCELERATION FAILURE WAS RECURRING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 7,500. UPDATED 01/08/14*LJ THE CONSUMER STATED THE DEALER WENT FAR BEYOND, WHAT THEY HAD TO DO, TO MAKE SURE SHE WAS TAKEN CARE OF. HOWEVER, TOYOTA CORPORATION WAS LESS THAN HELPFUL. UPDATE 01/09/13
Dec 18, 2013
HYBRID PROPULSION SYSTEM
5 complaints
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS. WHILE DRIVING 70 MPH, THE CHECK ENGINE AND TWO UNKNOWN WARNING INDICATORS ILLUMINATED. IN ADDITION, THE CHECK HYBRID SYSTEM AND "STOP THE VEHICLE AT A SAFE PLACE' MESSAGES APPEARED ON THE INSTRUMENT PANEL. FURTHERMORE, WHILE DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT WAS ABLE TO PARK ON THE SHOULDER OF A ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM). THE VEHICLE WAS TOWED TO PENSKE TOYOTA OF DOWNEY (LOCATED AT 9136 EAST FIRESTONE BLVD, DOWNEY, CA 90241, (562) 904-5600) WHERE IT WAS DETERMINED THAT A SOFTWARE UPDATE WAS NEEDED. THE DEALER STATED THAT THE FAILURE WAS NOT RELATED TO THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.
Nov 25, 2019
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED AND WAS UNABLE TO BE RESTARTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE INVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM). THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
Feb 13, 2019
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM); HOWEVER, THE PARTS WERE NOT AVAILABLE. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Jan 07, 2019
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM). THE DEALER (TOYOTA CARLSBAD, 5424 PASEO DEL NORTE, CARLSBAD, CA 92008, 760-537-6700) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT STATED THAT A TECHNICIAN AT THE DEALER DID NOT KNOW ABOUT THE RECALL AND STATED THAT IT WAS A SOFTWARE UPDATE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Dec 04, 2018
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS. THE CONTACT STATED THAT AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V053000 (HYBRID PROPULSION SYSTEM) THE VEHICLE STALLED CONTINUOUSLY. BOTH MANUFACTURER AND DEALER HAVE BEEN MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 11,436. UPDATED 8/19/14*CN
Jun 17, 2014
VISIBILITY/WIPER
5 complaints
THE SUNROOF SPONTANEOUSLY BROKE WHILE THE VEHICLE WAS IN MOTION. THE LOCATION OF INCIDENT WAS IN WESTERN NEVADA WHERE TERRAIN IS FLAT AND NO OTHER VEHICLES WERE IN SIGHT EITHER IN FRONT OR BEHIND.
Mar 26, 2016
THERE IS A SEVERE DIFFRACTION EFFECT THROUGH WINDSHIELD. BRIGHT LIGHTS ARE TRIPLED. FOR EXAMPLE ONE BELOW AND ONE ABOVE THE BRAKE LIGHT OR TRAFFIC SIGNAL LIGHT. IT IS VERY DISTRACTING, AND VERY TIRING AFTER 20-30MINS OF DRIVING ESPECIALLY AT NIGHT. BUT HAPPENS ALL THE TIME (EVEN FOR ONCOMING HEADLIGHTS). *TR
Jan 30, 2014
I AM SEEING MULTIPLE LIGHT IMAGES ABOVE AND BELOW THE ORIGINAL LIGHT. FOR INSTANCE, IF I SEE A RED LIGHT, I SEE ONE GHOST IMAGE ABOVE, AND ONE GHOST IMAGE BELOW. AS I GET CLOSER TO THE LIGHT SOURCE, THE IMAGES CONVERGE. ANY LIGHT SOURCE AT NIGHT APPEARS TO HAVE THIS GHOSTING EFFECT AT DISTANCES 25' +. IT CAN BE VERY BLINDING WHEN SEVERAL CARS IN FRONT HIT THEIR BRAKES. IT IS ALSO BLINDING FROM THE HEADLIGHTS OF CARS TRAVELING ON THE OPPOSITE SIDE OF THE ROAD. I DETERMINED IT WAS THE WINDSHIELD AFTER RIDING IN ANOTHER VEHICLE AT NIGHT, AND DID NOT HAVE ANY VISION ISSUES. THE NEXT TIME I DROVE THE PRIUS AT NIGHT AND EXPERIENCED THE GHOSTING, I LOOKED AT THE SAME OBJECTS FROM THE OUTSIDE OF THE VEHICLE, AND THEY WERE CLEAR. *TR
Nov 01, 2013
THERE IS A SEVERE DIFFRACTION EFFECT THROUGH THE LAMINATED WINDSHIELD. BRIGHT LIGHTS ARE TRIPLED. THIS IS LIKELY CAUSED BY DEFECTIVE PLASTIC LAYER BETWEEN THE GLASS. IT IS VERY DISTRACTING, ESPECIALLY AT NIGHT. *TR
Aug 25, 2013
PURCHASED 2013 TOYOTA PRIUS NEW, WHEN DRIVING AT NIGHT THERE IS A GHOST OR PRISM EFFECT THROUGH THE FRONT WINDSHIELD. THIS IS ESPECIALLY NOTICEABLE WITH THE HEADLIGHTS OF OTHER VEHICLES, THEY ARE DOUBLED OR TRIPLED STACKED ON TOP OF THE ONE HEADLIGHT. ALSO VERY NOTICEABLE WITH ONCOMING TRAFFIC HEADLIGHTS AND TAIL LIGHTS. TRAFFIC SIGNALS, ESPECIALLY THE RED STOP LIGHT AND THE GREEN GO LIGHT, THERE WILL BE ONE LIGHT WITH A GHOST IMAGE ABOVE AND BELOW. THIS IS VERY DISTRACTING, CREATES HAZARDOUS CONDITIONS WHILE DRIVING THE VEHICLE AND MAKES IT HARD TO ESTIMATE DISTANCES AND AFTER A PERIOD OF TIME (5-10 MINUTES) BECOMES A STRAIN ON THE EYES. *TR
Apr 05, 2013
ELECTRICAL SYSTEM,ENGINE
4 complaints
The contact owns a 2013 Toyota Prius. The contact stated while driving approximately 5 to 10 MPH, the vehicle stalled. The contact was able to restart the vehicle, but the failure persisted. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who replaced the battery on two occasions, but the failure reoccurred. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 173,699.
Jun 18, 2024
The car has been stopping on me anytime I go 35 mph or more. The check hybrid system warning light appears then the far shuts down.I have been having this problem for over a year now after Toyota techs have performed all other software updates.I have replaced hybrid battery 12 v battery both water pumps sensors along with a low mile engine.my year car is on all recall list except the inverter replacement which is the problem.I have spent several thousand dollars on a no end issue .
Sep 25, 2021
HYBRID SYSTEM SHUTS DOWN WHILE DRIVING WITHOUT WARNING AND HAPPENS EVERY DAY
Jul 02, 2019
CAR WAS BEING DRIVEN ABOUT 15-20 MPH WHEN IT JUST STOPPED WITH A JOLT AS IF IT HAD BEEN HIT FROM BEHIND. CAR WOULD NOT MOVE. TOWED TO SHOP WHERE IT WAS DIAGNOSED AS BAD INVERTER.
Sep 23, 2018
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
4 complaints
We have been experiencing on multiple occasions car while driving will slow down, hybrid safety warning light on dashboard will turn on and tell us we have to go to a safe area and turn off car. The car will automatically shut down like a golf cart feeling. We have had near incidents were we have almost crashed. The car now will not go past 35 miles. We brought the car to a Toyota Dealership because we noticed their was a software update recall. When we left the car repeated the warning again about 5 minutes leaving the dealership. The dealership has not helped us and refuses to fix car. We mentioned to them that there have been many complaints regarding the same issue.
Oct 08, 2021
WHILE DRIVING THE CAR--ON NUMEROUS OCCASIONS--THE DASH LIGHTS ALL ILLUMINATE AT ONCE, FOLLOWED BY UNRESPONSIVE CONTROLS FOR A FEW SECONDS. THEN THE DASH LIGHTS GO OUT (RETURN TO NORMAL) AND NORMAL CONTROLS AND ACCELERATION RETURN. *TR
Jul 18, 2013
WHILE SLOWING DOWN FOR A RED LIGHT THE CAR'S ELECTRONICS MADE A BEEPING NOISE, ALL THE DASH LIGHTS CAME ON, THE GAS GAUGE DISPLAYED A RAPIDLY DROPPING QUANTITY, THEN WENT BACK UP TO HALF FULL. A RED TRIANGLE WAS DISPLAYED ON THE DASH DURING THIS TIME. DURING THIS TIME, THE CAR WAS COMPLETELY DISABLED AND UNABLE TO MOVE AND WAS SITTING IN THE INTERSECTION. I TRIED MULTIPLE TIMES TO RESTART THE CAR, THE DASH LIGHTS WOULD COME ON, BUT THE CAR WASN'T ACTUALLY RUNNING OR RESPONDING TO PEDAL INPUTS. AFTER 7 MINUTES THE CAR FINALLY STARTED BACK UP AND I WAS ABLE TO DRIVE TO THE DEALERSHIP. I LEFT THE CAR'S ENGINE RUNNING (EV MODE WHILE PARKED) AND THEY HOOKED IT UP TO THE COMPUTER. THEY SAID EVERYTHING WAS FINE AND THEY COULDN'T FIND ANYTHING WRONG WITH IT. THIS HAS HAPPENED BEFORE, AND IT HAPPENED AGAIN, TWO DAYS AFTER THE DEALERSHIP GAVE ME MY CAR BACK (THEY KEPT IT THAT WEEKEND). *TR
Jul 18, 2013
WHILE DRIVING ON THE FREEWAY THE CAR'S DASH LIT UP AND THE CAR'S ENGINE DIED AND THEN RESTARTED. THE FUEL QUANTITY DISPLAYED, DECREASED BY THREE BARS BEFORE RETURNING TO IT'S NORMAL--ACCURATE--LEVEL. THE CAR THEN DROVE NORMALLY AND ALLOWED ME TO GET IT INTO THE DRIVEWAY. *TR
Jul 18, 2013
UNKNOWN OR OTHER,ENGINE
3 complaints
Pulled out of the driveway drove about a 100 ft heard large clunking sound front end dropped down as if there was a flat tire pulled off the highway drove through the grass 100 ft back to my home the car started smoking from the engine compartment and burst into flames. Tried to extinguish with fire extinguishers and water hose while calling 911. Fire Department extinguished the fire. Car is a complete loss. There was an oil leak trail from where the car first drop down through the grass. The car did not have a previous oil leak. The car had 300,000 miles on it. No one was injured.
Jun 28, 2025
EXCESSIVE OIL BURNING.
Sep 15, 2020
WHILE DRIVING ON A SIDE ROAD ON 9/26/2018 I RECEIVED AN ALERT MESSAGE THAT SAID "CHECK HYBRID SYSTEM. STOP THE VEHICLE IN A SAFE PLACE." I PULLED THE VEHICLE OVER AND SHUT IT DOWN. THE VEHICLE WOULD NOT START FOR A MINUTE BUT THEN STARTED AGAIN. I CALLED THE TOYOTA DEALERSHIP WHERE I GET MY CAR SERVICED AND I ASKED THEM IF IT IS OKAY FOR ME TO DRIVE IT HOME SINCE I WAS 110 MILES AWAY. THEY TOLD ME IT WAS OKAY TO DRIVE AND I TOOK THE CAR TO THEM TO GET IT CHECKED OUT UPON GETTING BACK IN TOWN. THEY CONFIRMED THAT THE WARNING HAD COME ON, HOWEVER COULD NOT FIND ANYTHING TO FIX IT. SO THEY RESET THE ERROR MESSAGE AND RETURNED THE CAR TO ME. I AM AFRAID TO DRIVE THE CAR ON THE ROAD WITHOUT A FIX SINCE IT COULD STOP AT A HIGH SPEED AND CAUSE ME TO BE IN A CRASH. I AM SURPRISED HOW DOES TOYOTA HAVE A PROTOCOL TO LET USERS DRIVE A FAULTY CAR ON THE ROAD?
Oct 07, 2018
WHEELS
3 complaints
purchased tires at walmart auto care center in 2019 at 2770 E. Carson St. Lakewood, 90712, +15624298137. the warranty shows they should last at least 40000 miles. the tires worned out (by walmart auto care center staff on 11/2024) at 27000 miles. Walmart has not worked with me to replace these defective low quality tires (viva3 brand) and i am in a dilemma as i am unable to replace them now. I am [XXX] and [XXX] and i use my vehicle for doctors, pharmacy and errands for my daily survival. thanks INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Feb 14, 2025
A WARNING LIGHT CAME ON INDICATING LOW TIRE PRESSURE. I STOPPED IMMEDIATLY IN THE CLOSEST PARKING LOT. THE SIDEWALL ON MY GOODYEAR WEATHERHANDLER FUEL MAXX TIRES HAD SPLIT APART, ABOUT 12 INCHES TOTAL IN 3 SPOTS. THE CORDS OF THE SIDEWALL WERE SHOWING. THESE WERE 65,000 MILE TIRES PURCHASED JANUARY 2016. THEY HAD ABOUT 28,000 MILES ON THEM AT THE TIME THEY FAILED. I JUST FINISHED A 2500 MILE TRIP USING THE INTERSTATES. IF THEY FAILED THERE, IT WOULD HAVE KILLED US. GOD WAS WATCHING OVER US. THE TIRE WAS TOTALLY FLAT IN 5 MINUTES. THESE WERE PURCHASED FROM TIRE KINGDOM. AFTER GETTING THE SPARE ON, I DROVE THE 2 MILES TO THE STORE I PURCHASED THEM FROM. THEY EXPLAINED THEY NO LONGER HAD ANY STOCK, AS IT WAS A PURCHASE THEIR CHAIN MADE FROM SEARS WHEN THEY WENT OUT OF BUSINESS. I WAS UPSET THEY SOLD ME LEFT OVER TIRES. THEY OFFERED TO REPLACE THE FAILED TIRE, BUT I NEED SOMEONE TO REPLACE ALL OF THEM. THEY ARE A HAZARD. I AM AFRAID TO DRIVE THE CAR. I WILL CONTACT THE MANUFACTURER AND SEE WHAT THEY WILL DO FOR ME.THE DATE CODE ON THE TIRES SHOW THEY WERE 2 1/2 YEARS OLD WHEN I PURCHASED THEM.
Mar 04, 2017
I BOUGHT THIS CAR IN NOVEMBER SINCE THE CAR IS NEW . I WANTED TO INSTALL MUD GUARDS SO I HAD TO REMOVE EACH WHEEL. AS I WAS TORQUING THE WHEEL NUTS, ONE STUD CAME OFF. I USED A TORQUE WRENCH 65 FTLB. I WENT TO THE DEALER THEY TOLD ME THAT I BROKE THE STUD THAT THIS IS NOT COVER BY THE WARRANTY. I TOLD THEM THAT THIS STUDS MUST HAVE A DEFECT FROM MANUFACTURING. I HOPE THEY DON'T FAIL WHILE I'M DRIVING. *TR
Dec 23, 2013
FUEL/PROPULSION SYSTEM
3 complaints
I HAD THE PROPER RECALL FIXES DONE ON MY 2013 TOYOTA PRIUS 3 MONTHS AGO FOR THE STALLING ISSUES. LAST NIGHT WHILE ACCELERATING TO GET ON THE FREEWAY MY PRIUS SHUT DOWN AND ENTERED LIMP HOME MODE. THE 'CHECK HYBRID SYSTEM. STOP VEHICLE IN A SAFE PLACE' LIGHT CAME ON. EVENTUALLY THE CAR WOULDN'T TURN ON AT ALL. I DIDN'T FEEL SAFE ONE BIT. I'M A FEMALE, ALONE AT NIGHT, IN A BAD PART OF TOWN, IT WAS 25 OUTSIDE, ON THE SIDE OF A FREEWAY! I DON'T BELIEVE THE RECALL FIXED THE PROBLEM.
Mar 01, 2020
PLEASE REFERENCE THE LOS ANGELES TIMES ARTICLE OF APRIL 14, 2019: "AFTER SECOND RECALL, TOYOTA PRIUS ELECTRICAL SYSTEM IS STILL OVERHEATING". MY CAR HAS HAD THE SOFTWARE UPDATES, BUT IS APPARENTLY STILL UNSAFE TO DRIVE. I AM TERRIFIED THAT I COULD EXPERIENCE A "LIMP-HOME" SITUATION WHILE TRAVELING AT HIGH SPEED ON THE LOCAL FREEWAYS. I AM REQUESTING THAT THE NHTSA AGGRESSIVELY PURSUE TOYOTA TO RECALL THE AFFECTED CARS AND COMPLETELY FIX THE PROBLEM BY REPLACING THE INVERTERS.
Apr 29, 2019
I PUT THIS CAR INTO SERVICE JANUARY 1, 2014. I DROVE 150,000 MILES CHANGING MY OIL RELIGIOUSLY AS RECOMMENDED. I HAD NEVER BURNED A DROP OF OIL PRIOR TO THIS. THEN ALL OF A SUDDEN I STARTED BURNING A QUART EVERY 2000 MILES. AFTER LOOKING AT TOYOTA FORUMS THIS SEEMS TO BE A COMMON PROBLEM.
May 22, 2018
SEATS
3 complaints
THE HEAD RESTRAINTS PUSH MY HEAD UNCOMFORTABLY AND DANGEROUSLY FORWARD. THIS MAKES DRIVING A LITERAL PAIN IN THE NECK. IT ALSO LIMITS MY ABILITY TO SEE STRAIGHT IN FRONT OF ME OUT THE WINDSHIELD (BECAUSE MY HEAD IS FORCED FORWARD AND DOWN) AND IT SEVERELY LIMITS MY ABILITY TO TURN MY HEAD TO SEE BEHIND MY VEHICLE OR TO THE SIDES OF THE CAR. NHTSA HAS MADE A HORRIBLE, HORRIBLE "SAFETY" LAW AND TOYOTA AND OTHER MANUFACTURES HAVE IMPLEMENTED IT IN THE WORST WAY POSSIBLE. NOT ALL DRIVERS ARE BALD, 6-FOOT-TALL MALES. THE MANUFACTURES AND THE NHTSA NEED TO CONSIDER SHORTER DRIVERS AND DRIVERS WITH HAIR (HAIR STYLED IN BUNS, PONYTAILS, BRAIDS, FRENCH TWISTS, ETC. CAN EFFECT THE OVERALL DIAMETER OF THE HEAD) BEFORE INSISTING THAT THE HEAD RESTRAINTS LEAN RIDICULOUSLY AND DANGEROUSLY FORWARD. *JS
Sep 24, 2013
AFTER BUYING A NEW 2013 TOYOTA PRIUS I NOTICED THAT THE DRIVERS HEADREST WOULD WORK ITS WAY UP TO THE HIGHEST POSITION AT ANY SPEED, NOT JUST THE SPEED LISTED AT THE TIME OF INCIDENT. MAKING THE A POTENTIALLY FATAL DESIGN FLAW, I AM CONCERNED THAT IN A FRONT OR REAR END COLLISION THIS DEFECT COULD EITHER SNAP, BREAK OR INCREASE THE POSSIBILITY OF EXCESSIVE INJURY TO MY NECK. I TOOK THE CAR BACK THE DEALER SHIP AND WAS TOLD THAT THERE WAS NOTHING THAT COULD BE DONE ABOUT IT. THE SERVICE MANAGER ([XXX]) IT WAS A DESIGN FLAW. I HAVE OWNED A 2008 PRIUS WITH NO PROBLEM, MY WIFE'S 2010 PRIUS HAS NO SUCH PROBLEM EITHER. I AM WANTING THIS DOCUMENTED SO THAT IF I AM INVOLVED WITH THE ABOVE MENTIONED ACCIDENT TYPE THAT SOMETHING MAY BE DONE ABOUT THIS. I AM CONSTANTLY HAVING TO RELEASE THE LOCKING LATCH AND PUSH THE HEADREST BACK DOWN. THIS OCCURS ON AVERAGE 5 TO 10 TIMES IN AN HOUR DRIVE OR LESS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Apr 24, 2013
I WOULD LIKE TO REGISTER A MAJOR COMPLAINT ABOUT THE DESIGN OF THE HEADREST. IT PUSHES MY HEAD FORWARD AT SUCH AN ANGLE THAT IT IS IMPOSSIBLE TO SIT COMFORTABLY IN THE SEAT. IN ORDER TO HOLD MY HEAD UP STRAIGHT I MUST TILT THE SEAT BACK BEYOND WHAT IS SAFE OR DESIRABLE FOR DRIVING AND EVEN THAT IS NOT COMPLETELY SATISFACTORY FOR THE ANGLE OF MY HEAD. PLEASE REQUIRE CAR MANUFACTURERS TO PROVIDE ADJUSTABLE OR ALTERNATIVE HEADRESTS WHICH CAN ACCOMMODATE DIFFERENT DRIVERS MORE SAFELY. IF NTSB IS REQUIRING THE CURRENT DESIGN, THEY'VE MADE A BIG MISTAKE. *TR
Dec 18, 2012
AIR BAGS,SERVICE BRAKES
2 complaints
Problem 1. Both curtain airbags on the passenger side deployed while no one was sitting in those seats, no injuries sustained to anyone. This happened one time as it happened in a car accident, nothing indicated that the air bags were on or active at the moment. Problem 2. ABS system failure has caused the brakes on the prius to lock and not work while driving, almost causing an incident. The car has not been driven since for the fear of that happening again. The vehicle has been seen by a mechanic to determine it is the abs system. The ABS light has been on as well, it appeared a couple of weeks before the brakes locked up back in March of this year.
May 08, 2024
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS. WHILE DRIVING APPROXIMATELY 25 MPH ON A ROADWAY, THE BRAKE PEDAL WAS APPLIED AND MADE AN ABNORMAL NOISE. ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE WHILE THE CONTACT WAS MAKING A TURN. WHEN THE BRAKE PEDAL WAS APPLIED, THE VEHICLE SURGED FORWARD AT A HIGH RATE OF SPEED. THE FRONT AND REAR DRIVER SIDE AND THE REAR PASSENGER SIDE CURTAIN AIR BAGS DID NOT DEPLOY. THE FRONT AND REAR PASSENGER SIDE AIR BAGS DEPLOYED. THE VEHICLE WAS TOWED TO A YARD AND THEN TOWED TO A REPAIR SHOP FOR FURTHER INSPECTION BY THE INSURANCE COMPANY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS WAITING TO DETERMINE IF AN INVESTIGATOR WOULD BE SENT. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED A HEAD INJURY THAT REQUIRED MEDICAL TREATMENT AND WAS HAVING DIFFICULTY WITH VISIBILITY DUE TO THE IMPACT OF THE CRASH AND NO AIR BAG DEPLOYMENT. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.
Mar 28, 2016
SEAT BELTS
2 complaints
**What component or system failed or malfunctioned, and is it available for inspection upon request? **How was your safety or the safety of others put at risk? **Has the problem been reproduced or confirmed by a dealer or independent service center? **Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? **Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? PASSENGER SIDE SEAT BELT The passenger side seat belt became folded and stuck. It would not enable the person to pull it and attach it to the clasp. When my little boy did pull it in the clasp it was an extremely snug fit. I had 3 people try to unfold it. Finally someone had to slice it so that we could at least get part of it to work and go into the clasp. The shoulder strap did attach properly it is just the stomach strap that is not working properly. I brought it to the Toyota dealership to see: 1. If there were any recalls on it. 2. To see about getting it repaired. The dealer said that there were no recalls on that item and that it was indeed broken and it would cost over $500 to repair. I have not brought it the manufacturer. I don’t know where the manufacturer is located. Are they in Japan? The only warning signs were when the seatbelt was not properly attached because it did not properly fit on my passenger.
Apr 24, 2024
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS. THE CONTACT STATED THAT THE DRIVER'S SEAT BELT WAS LOOSE AND DID NOT HAVE ANY TENSION. THE CONTACT TOOK THE VEHICLE TO GERMAIN TOYOTA OF NAPLES (13315 TAMIAMI TRAIL N, NAPLES, FL 34110, (239) 301-3156) AND WAS INFORMED THAT THE SEAT BELT NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT WAS NOT ABLE TO ASSIST. THE FAILURE MILEAGE WAS 129,000.
Feb 05, 2019
SERVICE BRAKES, AIR
2 complaints
See attached document for complaint
Mar 12, 2024
The contact owns a 2013 Toyota Prius. The contact stated while driving at 20 MPH, the anti-lock brake turned on with no warning causing the contact to crash into a construction barrel causing minor damage to her vehicle. The vehicle was taken to the dealer and they aligned the vehicle, but the failure continued. The vehicle was taken to the dealer once again and they stated that the actuator and the brake booster needed to be replaced and stated that the VIN was under recall and then called the contact and informed her it was not under recall, and she needed to pay out of pocket. The manufacturer was contacted, and a complaint was filed but they had not contacted the contact back. The failure was mileage was 121,000.
Aug 16, 2022
POWER TRAIN,ELECTRICAL SYSTEM
2 complaints
WHILE DRIVING OUR 2013 PRIUS ON A 5 FIVE-LANE HIGHWAY 2-10-20, OUR PRIUS GOES INTO LIMP HOME MODE ALL THE SUDDEN AND SLOWS THE CAR DOWN SIGNIFICANTLY WHILE DRIVING AT HIGHWAY SPEED. THIS OCCURRED AT THE SAME TIME AS I WAS PASSING A CAR TO EXIT THE HIGHWAY, ALSO WITH ANOTHER CAR CLOSE AT THE REAR CLEARLY INTENDING TO GET AHEAD OF ME AFTER I HAD PASSED THE OTHER CAR. I UNEXPECTEDLY REALIZED THAT I HAD NO ACCELERATION AND THAT THE ALL THE DASH LIGHTS HAD COME ON. I WAS VERY FORTUNATELY TO BE ABLE TO MANEUVER ACROSS THE DRIVING LANES TO THE HIGHWAY EXIT WITHOUT BEING HIT AS MY SPEED GO DOWN. THE SITUATION WAS EXTREMELY HAZARDOUS. TOOK THE CAR TO THE TOYOTA DEALERSHIP THE NEXT DAY ON 2-11-20 AND THE TECH DISCOVERED THE CAR WENT INTO THE LIMP HOME MODE BECAUSE OF A CATASTROPHE INVERTER FAILURE. WE DID RECEIVE THE UPDATED SOFTWARE FROM THE RECALL IN 2014, YET THE INVERTER STILL FAILED. THE INVERTER WAS REPAIRED BY THE TOYOTA DEALERSHIP 100% UNDER WARRANTY.
Feb 12, 2020
TL* THE CONTACT OWNS 2013 TOYOTA PRIUS 5. THE CONTACT STATED THAT WHENEVER SHE WAS DRIVING IN REVERSE, THE VEHICLE WOULD JERK VIOLENTLY. IN ADDITION, THE INTERIOR DOME LIGHT WOULD ILLUMINATE SPORADICALLY. THE CONTACT STATED THAT ALL OF THE LIGHTS ON THE INSTRUMENT PANEL AND RADIO CONSOLE FAILED TO ILLUMINATE AFTER STARTING THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 3,000. THE CURRENT MILEAGE WAS 10,900.
Nov 12, 2013
ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
2 complaints
2013 PRIUS, MILEAGE 29,409. CAR IN MOTION DRIVING ON CITY STREETS. WHILE BREAKING ON UNEVEN ROADS/POTHOLES, THE CAR SKIDS AND FRONT WHEELS LOCK UP AND TRACTION CONTROL/BREAK ASSIST LIGHT APPEARS ON THE DASHBOARD. WHEN THIS OCCURS THE CAR IS DANGEROUSLY SLOW TO BREAK AND TAKES FAR TOO LONG TO STOP. THIS HAPPENS ALMOST DAILY ON MY COMMUTE TO WORK IN BOTH DRY AND WET CONDITIONS. THIS SEEMS TO BE AN ISSUE WITH THE BREAKING/STABILITY SYSTEM.
Apr 17, 2019
WHEN MOVING THEN BRAKING, JUST BEFORE THE CAR STOPS(IN THE LAST FEET OF DEAD STOP) THE BRAKE PEDAL SHAKES AND THE TIRES FEELS LIKE THEY ARE ENGAGING AND DISENGAGING IN BRAKES, ASSOCIATED WITH LOUD RUBBER NOISE RUBBING(LIKE UN-LUBRICATED ACTUATOR). THIS NOISE IS ALSO HEARD 2 MINUTES AFTER SWITCHING THE CAR OFF
Oct 05, 2017
ENGINE,HYBRID PROPULSION SYSTEM
2 complaints
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM). THE CONTACT CALLED FREDERICK CHEVROLET AT 717-406-1727 (LOCATED AT 1505 QUENTIN RD, LEBANON, PA 17042) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT*JB
Jan 09, 2019
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS. THE CONTACT STATED THAT THE MANUFACTURER HAD NOT PROVIDED THE REMEDY FOR NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM) WITHIN A REASONABLE TIME FRAME. THE DEALER (DCH WAPPINGERS FALLS TOYOTA, 1349 U.S. 9, WAPPINGERS FALLS, NY 12590, (845) 206-0521) STATED THAT THE PART WAS UNAVAILABLE AND DID NOT KNOW WHEN IT WOULD ARRIVE. THE CONTACT STATED THAT THE VEHICLE RODE ROUGHLY, THE BATTERY WARNING INDICATOR ILLUMINATED, AND THE VEHICLE STALLED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 65,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Oct 19, 2018
ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
1 complaint
The hybrid braking systems on Toyota Prius' manufactured from 2010-2015 had a serious failure of the hybrid braking system that had additional long term warranties to repair, but never recalled in order to save the money from a total recall. The Sloan Toyota dealership in Glenside knew before I purchased the 2013 Toyota Prius I purchased that a serious brake system failure was very probable with my car but failed to tell me. If they did, i would not have purchased the car. I had the 5000 mile oil change in early August and three days later after the service and a clear 25 point inspection, and the system failed. I want full reimbursement or just pay for the repair.
Sep 29, 2025
POWER TRAIN,VEHICLE SPEED CONTROL
1 complaint
Entering the highway the car suddenly learched and stopped excelerating, creating an unsafe situation, and went into a slow mode. It limped along. Caused cars issue around having to slow merge and driving only 10-15 miles per hour. The dealer could find no codes and said it could be an air bubble in fluid line??? No warning lights.
Sep 29, 2025
SUSPENSION
1 complaint
The contact owns a 2013 Toyota Prius. The contact stated that while reversing, there was an abnormally loud sound coming from the vehicle. The contact exited the vehicle and performed an inspection of the vehicle. While inspecting the vehicle, the contact became aware that the passenger’s side rear wheel was touching the frame of the wheel well. Additionally, the wheel was leaning inward. The dealer was made aware of the failure but provided no assistance. The vehicle was towed to an independent mechanic, where it was diagnosed with a fractured rear wheel assembly. The contact was informed that the rear wheel assembly needed to be replaced. The vehicle was being repaired. In addition, the contact was informed that the failure was a known failure. The contact was informed by the independent mechanic that two similar vehicles had been repaired with similar failures, within the week. The manufacturer was not made aware of the failure. The failure mileage was approximately 179,000.
Sep 12, 2025
ELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
1 complaint
The brake booster assembly (part number 47070-47060) on my 2013 Toyota Prius has failed. This component is critical to the proper functioning of the braking system. It is currently still installed in the vehicle and available for inspection upon request. As a result of the failure, the ABS warning light, traction control light, and brake warning light are all illuminated on the dashboard. The braking performance has noticeably declined — the pedal feels inconsistent and at times unresponsive. This has created a significant safety risk while driving, especially during sudden stops or in wet conditions, as it compromises the vehicle's ability to brake efficiently and predictably. The issue has been confirmed by a Toyota dealer (or independent mechanic if that’s the case — feel free to change this line accordingly). The dealer diagnosed the issue as a failure of the brake booster assembly, which aligns with known failures reported by many other 3rd-generation Prius owners. The vehicle has not been involved in an accident, and has not been inspected by the police or insurance representatives. Toyota previously issued a Customer Support Program (CSP ZJB or ZG1) covering this part, but it has since expired. I only recently began experiencing symptoms and was unaware of the CSP until after contacting Toyota. Prior to the warning lights, I experienced intermittent symptoms such as a soft or delayed brake pedal, and an unusual sound from the brake system when the vehicle was turned off. The warning lights first appeared around [insert approximate mileage or date here], and have remained illuminated since then. Given the safety-critical nature of this component and the known defect history, I am requesting assistance from Toyota in the form of goodwill coverage or reimbursement, and would like this issue escalated for further review.
Apr 09, 2025
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
Took vehicle for state inspection on 2/13/2024, failed inspection because of brake warning lights. Slip indicator, Electronically controlled brake warning light, Brake warning light, Anti-lock brake system, and Low tire pressure lights are all on. I have looked into it, and it seems the brake actuator/booster used to be under warranty, however since this is a 2013 in 2024 with almost 210k miles on it, it no longer qualifies for the original recall.
Apr 16, 2024
VEHICLE SPEED CONTROL,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
1 complaint
The 2013 pruis has developed the notorious brake booster fault triggering the brake light abs light and traction control light to stay illuminated. Toyota has many complaints about this brake booster issue and needs to recall and fix this issue as they have done on other Toyotas. This is leaving owners with a $2500 repair or having to take a big risk driving these cars with a big prevalent brake issue that Toyota needs to be held accountable for.
Apr 08, 2024
STEERING,ELECTRICAL SYSTEM
1 complaint
The contact owns a 2013 Toyota Prius. The contact stated that after several days of torrential rainfall, the contact noticed there was water in the tire and 12-volt battery compartment. After having a routine oil change at an independent mechanic, while the contact was driving, the vehicle lost power steering functionality. The power steering warning light illuminated after the failure. The driver was able to restart the vehicle and pull over to the side of the road. The contact called Roadside Assistance and was informed that there was a code for the hybrid battery system that needed to be checked. The contact noticed that water might have entered through the rear passenger’s side brake light. The contact removed the water with a sump pump. The vehicle was towed to an independent mechanic who was unable to assist. The vehicle was towed to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 119,000.
Apr 05, 2024
STRUCTURE,WHEELS
1 complaint
The rear right wheel broke off when going in reverse, leaving driveway (low speed). Towed to a garage. Was told that the rear frame member had rusted through. Had no warning of this -- car is used regularly and had been inspected several months ago. EXACT SAME THING HAPPENED TO ANOTHER COUPLE WE KNOW WHO ALSO OWN A 2013 PRIUS -- rear wheel came off because the frame member rusted through. Happened about a month before ours. They too were going in reverse, slowly, coming out of a parking spot, after driving 40+ miles to Boston. Car needed to be towed and rear frame member replaced. Repair for us cost $1300
Jan 15, 2024
SUSPENSION,WHEELS,BACK OVER PREVENTION
1 complaint
THIS VEHICLE NEEDS TO TAKE OFF FROM THE CONSUMERS DUE DOESN'T DRIVES PROPERLY HAS REAR MAJOR DAMAGE ALSO LEFT SIDE REAR DOOR THEY DIDN'T DID GOOD JOB ALSO THE HYBRID BATTERY SHOWS AT THE DASHBOARD IN N OUT ENGINE CHECK LIGHT. THE REAR FRAME BOUNCE BY THE SIDE IT'S UNSAFE. CAR TIME DEALERSHIP AT ONTARIO, CA DON'T CARE BE CAREFUL ALSO SOLD ME WITH STOLEN CA LICENSE PLATES THIS DEALERSHIP, IT'S SCAM. I DIDN'T KNOW LIKE TO SCAM CONSUMERS SINCE [XXX] GOT IT AND RETURN IT DUE REFUSE TO FIX IT RIGHT AND; THE BANK CANCEL THE TRANSACTION GLOBAL LENDING SERVICES BY ROSE BROWN GENERAL MANAGER EXT 51033 AT THE TELEPHONE THE BANK 877-538-2071 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Jan 15, 2024
UNKNOWN OR OTHER,SERVICE BRAKES,FUEL/PROPULSION SYSTEM
1 complaint
The brake actuator keeps buzzing every 3 seconds or so the entire time the car is on and even after I turn the car off and get out. The brakes make a wierd burping noise and the pedal depresses with each noise if I am stopped at a red light or stop sign with my foot on the brakes. All of the brake, abs, and traction control lights lit up. The regenerative braking is no longer working.
Sep 26, 2023
POWER TRAIN,UNKNOWN OR OTHER
1 complaint
"Cooling Performance of the Hybrid Battery is Low" warning light turns on every 4-5 months on my 2013 Toyota Prius. Apparently, Toyota issued a bulletin to Toyota Service Departments re: Engine/Hybrid System Section Hybrid/Battery Control System Market USA. This info was never disclosed and is costly to repair every 4-5 months due to excessive buildup of dust, lint, or debris in the HV battery intake filter or cooling fan. When it first went off in June 2022 my vehicle was still under warranty up to the two additional repairs in December 2022 and May 2023 (for which the Toyota Dealership repair department didn't provide me a ticket either time but made the repair), and again now (August 2023). This is an issue that could cause the battery to fail while driving. Additionally, this issue is highly inconvenient, expensive and highly concerning. This ongoing issue affects the safety and value of my car if this issue must be repaired every 4-5 months or "every 5,000 miles). This information was never made public to Prius owners I don't believe as I never received notice. I would've sold my car sooner had i known. Here is the Toyota DOcument I received on 8.21.23 from Marina Del Rey Toyota T-SB-0062-20 dated June 18, 2020
Aug 22, 2023
UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
Hybrid battery overheats after an hour of driving at high speeds. Car battery shuts down and becomes immobile.
May 20, 2023
POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE
1 complaint
MY 2013 Prius' hybrid system failed as I was entering a very busy state highway (where several fatalities have been recorded) exit when a tractor trailer truck unexpectedly bore down on me. My engine reduced to half speed and there was no breakdown lane to pull over to. The dashboard lights lit up and indicated a hybrid system failure, but I could not get to safety for another 2-3 miles. This is an NHTSA recall (20V-369) that was eligible for repair under an expanded warranty, but ONLY AFTER the vehicle has experienced the shutdown. The IPM (Intelligent Power Module/hybrid) system breakdown was confirmed by Toyota dealership's diagnostics, but the warranty period was not told to me and the charges amounted to almost $3000. My research and doggedness discovered that the costs would be covered in toto. But more importantly, I am among numerous Prius owners who experienced this problem and more could occur, risking injury if not death.
Dec 09, 2021
ELECTRICAL SYSTEM,HYBRID PROPULSION SYSTEM
1 complaint
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND OPERATED AS DESIGNED. THE VEHICLE WAS TAKEN TO HAMER TOYOTA (11041 SEPULVEDA BLVD, MISSION HILLS, CA 91345) HOWEVER, THE MECHANIC WAS UNABLE TO DETERMINE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY SERVICED UNDER NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL, AFTER THE REMEDY WAS COMPLETED. THE FAILURE MILEAGE WAS 65,000.
Apr 28, 2021
UNKNOWN OR OTHER,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
1 complaint
MY 2013 PRIUS IS HAVING ISSUES WITH THE INTERFACE AND IT HAS BEEN RECALLED AND I DON'T KNOW WHAT TO DO FROM HERE.
Jan 14, 2021
STEERING
1 complaint
STEERING VIBRATES WHEN DRIVING ON SMOOTH ROAD BUT RATTLES LOUDLY ON SMALL BUMPS. TOYOTA INITIALLY SAID THERE WAS NO PROBLEM AND THAT IT WAS NORMAL. I THOUGHT IT WAS SUSPENSION BUT THE SUSPENSION IS STILL GOOD. ALL THE TIRES ARE GOOD. CONTROL ARMS AND ANYTHING VISIBLE IS GOOD. WHEN ELEVATED THE STEERING MAKES A BUT BUT NOISE WHEN TURNED.
Nov 13, 2020
STEERING,ELECTRICAL SYSTEM,STRUCTURE
1 complaint
MY TOYOTA PRIUS WAS INVOLVED IN A HIT RUN ACCIDENT. YARK COLLISION COMPLETED WORK ON VEHICLE. WHEN PICKING UP CAR FROM YARK MY CAR WOULD NOT START SPOKE WITH ONE OF THE MECHANIC HE SAID MY BATTERY DIED AND I EXPLAINED TO THEM I HAD NO ISSUES ,PRIOR TO BRINGING MY CAR TO YARK I HAD JUST HAD DIAGNOSTIC TEST DONE AT TOYOTA. VEHICLE SAT AT MY RESIDENCE OVER NIGHT AND VEHICLE HAD DIED AGAIN. I CONTACTED YARK TOLD THEM I WAS BRINGING BATTERY IN FOR THEM TO CHARGE BECAUSE I WAS NOT SURE AS TO WHAT WAS GOING ON SINCE WE HAD ALREADY REPLACED BATTERY. VEHICLE ALSO HAD MY SKID PLATE IN TRUNK PRIOR TO DROP OFF AND NOW I AM HAVING ELECTRICAL ISSUES MY HORN NOW DOES NOT WORK AND I HAVE CHILDREN .I DID NOT RECEIVE MY CAR UNTIL 1 MONTH AND HALF DUE TO INSURANCE NOT GETTING BACK TO US . VEHICLE HAS BEEN NON DRIVABLE SINCE PICK UP.
Nov 11, 2020
POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
1 complaint
THE CAR GAVE A TRIANGLE OF DEATH AND LOOKED IT UP IF ANY RECALLS HAD BEEN MADE THAT COULD POSSIBLE CAUSE THIS ISSUE AND THERE WAS 1 THAT CALLED FOR AN UPDATE TO THE SYSTEM WHICH I HAD DONE AND THEY HAD TOLD ME IF IT DIDN'T TAKE THEY WOULD HAVE TO DO THE INVERTOR WHICH WAS APART OF THE RECALL. A WEEK AFTER THE SYSTEM UPDATE THE SAME ISSUE AROSE AND THEY REFUSED TO REPLACE THE INVERTOR WHICH DRAINED THE HYBRID BATTERY AND RUINED IT ALSO . THIS EFFECTS THE DRIVING ABILITY AND CAUSES THE CAR TO SHUT DOWN THE LIGHTS TO NOT WORK . IT CAN STALE AT ANY GIVEN TIME AND WILL NOT HAVE POWER TO CONTINUE
Sep 02, 2020
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
1 complaint
I AM HAVING PROBLEMS WITH RODENTS GETTING INTO MY CAR. I FEAR THAT THEY ARE CHEWING ON ELECTRICAL WIRING AND THERE IS POSSIBLE DISTRACTION TO THE DRIVER. WHEN I WAS DRIVING (CAR WAS MOVING) A MOUSE CRAWLED UP ON MY SHOULDER. THESE PROBLEMS APPEAR TO BE A PROBLEM WITH THIS MODEL TOYOTA AND COULD CAUSE A DISTRACTION TO THE DRIVER AND A DRIVING ISSUE WITH WIRING.
Aug 31, 2020
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
1 complaint
WE HAVE HAD MULTIPLE LOW BEAM BULB FAILURES. USUALLY IT STARTS WITH 1 THE BURNS OUT THE OTHER WITHIN A WEEK OR TWO. IN THE LAST YEAR WE HAVE REPLACED BOTH BULBS 3 TIMES. THE LAST TIME WAS FEBRUARY 24TH LAST NIGHT ON MARCH 11TH WE RECEIVED A WARNING TICKET FOR A HEADLIGHT OUT. I WENT TO REPLACE THE BULB AGAIN AND IT WAS GOOD, AFTER REMOVING IT I REINSTALLED AND IT WORKED. SHUT THE CAR OFF AND CAME BACK OUT AND IT WOULDN'T COME ON AGAIN WITHOUT DISCONNECTING THE HARNESS AND PLUGGING IT BACK IN. THERE IS NOTICEABLE DISCOLORATION ON BOTH HEADLIGHT PLUGS.
Mar 12, 2020
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
MY CAR HAS STOPPED RUNNING WITH ALL WARNING LIGHTS AND HYBRID SYSTEM FAILURE WARNING THREE TIMES NOW. FIRST TIME I WAS DRIVING WHEN LIGHTS CAME ON BUT GOT TO PARKING LOT WHERE IT DIED. I WAS ABLE TO RESTART CAR AFTER A COUPLE OF HOURS, STILL ALL WARNING LIGHTS AND HYBRID WARNING SHOWING BUT WAS ABLE TO GET IT TO DEALERSHIP. SECOND TIME I WAS DRIVING ON SMALL ROAD AND WAS ABLE TO GET CAR TO SIDE OF ROAD. AGAIN IT STARTED AFTER A COUPLE HOURS WITH ALL WARNINGS LIT AND I WAS ABLE TO DRIVE TO DEALERSHIP WERE IT ALSO DIED AGAIN BUT THEY STARTED IT LATER BY RESETTING CODES. THIRD TIME IT STOPPED IN DRIVEWAY AND I WAS UNABLE TO START IT. HAD IT TOWED TO DEALERSHIP. FIRST TIME. 12V BATTERY WAS REPLACED AND SOFTWARE UPDATE PERFORMED. SECOND TWO TIMES IRA TOYOTA DEALERSHIP HAS SENT ME BACK OUT ON THE ROAD TO WAIT AND SEE IF IT HAPPENS AGAIN.
Feb 20, 2020
ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES,ENGINE
1 complaint
ATTEMPTING TO TRAVEL IN MY 2013 PRIUS FIVE DURING XMAS WAS DRIVING AND APPROACHING A RED AND WHILE TRYING TO STOP PEDAL WENT DIRECTLY TO FLOOR AND SKID LIGHT WENT ON AND BARELY AVOIDED WHAT SHOULD BE AN EASY STOP!! WEATHER CLEAR FELT A DRAG AND NO COASTING ABILITY... CAR HAS 21,000 MILES AND IS IN PERFECT APPEARANCE BUT FAR FROM IN PEAK CONDITION AS THIS CAR FROM BRAND NEW HAD ISSUES I GOT TIRED WAITING FOR TOYOTA TO FIX. CRUISE CONTROL, BRAKES, BLUETOOTH, ENGINE WRAPPING SOUNDS ON STARTUP, I AM TOLD THE BRAKE ISSUE SINCE NEW IS NOW A 3,000+ REPAIR AND SINCE IT SHOWED NO CODE AT DEALER I WOULD HAVE TO PAY! MERRY XMAS TOYOTA! WHAT IS NHTSA WAITING FOR??? I AM SHOCKED AT BOTH FOR INACTION SO I WILL MAKE SOME CALL TO MY ELECTED OFFICIALS THIS HAS TO BE FIXED. TOYOTA IS BECOMING GM WHO WOULD HAVE FIGURED?? MY OTHER PRIUS ISSUES MATTER LESS WHEN BRAKES DON'T STOP YOU REASONABLY AND THE REPAIR IS OVER 3,000 ON A CAR WITH 21,000 WELL CARED FOR MILES...
Jan 02, 2020
UNKNOWN OR OTHER,SERVICE BRAKES,ENGINE
1 complaint
FROM DAY #1 THESE ISSUES WERE PRESENT ON 2013 PRIUS FIVE: LKA SUDDENLY STOPS CAR OVER MINOR CAR MOVEMENTS AHEAD,MAJOR KNOCKING SOUNDS FROM ENGINE ON COLD STARTS, BRAKE PEDAL HITS FLOOR AND SUDDENLY LOCKS UP! I NOW HAVE 20K AND HARDLY DRIVE IT NOW TRIPS SKID ICON?, BLUETOOTH IS ERRATIC, CRUISE CONTROL SHUTS OFF OR WON'T TURN ON WHEN ITS WET OUT, DRIZZLES OR RAINS! IS MY TOYOTA MY MOTHER WARNING ME NOT TO DRIVE IN BUMPER TO BUMPER TRAFFIC, AVOID RAIN OR SNOW, NOT TO USE ELECTRONICS OR LISTEN TO MUSIC WHILE DRIVING AND IF I USE THE TECH IN THIS 36K PRIUS FIVE ITS CAUSING ME TO DRIVE LIKE A 90 YR OLD WITH BAD EYES AND EVEN POORER JUDGEMENT! IT'S A WONDER WHY SOME PEOPLE HATE PRIUS DRIVERS..! THE 12V BATTERY DIES EVERY FEW DAYS SO I MUST KEEP IT PLUGGED IN. I EVEN WRAP MY FOB IN FOIL AT HOME AND KEEP IT AS FAR FROM CAR AS POSSIBLE TO NOT WAKE UP THE CAR IF I WALK BY A WINDOW CLOSE TO ITS PARKED TO AVOID POWER DRAIN. TOYOTA TELLS DEALER EVERYTHING IS OKAY? ....IN WHAT WORLD WOULD ANYONE PAY TO HAVE A CAR LIKE THIS AND TELL CUSTOMERS ITS OKAY?? I HAVE TO DRIVE AND OTHER PEOPLE'S LIVES ARE IN DANGER! MY SON IS NOW GETTING READY TO DRIVE AND I CAN'T IMAGINE HIM FIGHTING THE CONTROLS THAT TOYOTA BUILT IN TO KEEP HIM SAFE! I USED TO MANAGE A PORSCHE DEALERSHIP AND RACED ON MANY TRACKS AND CAN DRIVE FAIRLY WELL AND DON'T LIKE TO COMPLAIN BUT AFTER MY RECENT ISSUE AND RESEARCH FOUND A LOT OF COMMON PROBLEMS WITH OTHERS SO I CHIMED IN..
Dec 24, 2019
UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
1 complaint
WHILE DRIVING ON RTE. 24 SOUTH IN MASSACHUSETTS (AROUND BROCKTON/BRIDGEWATER/ TAUNTON, MA) THE CAUTION LIGHT BEGAN FLASHING (TRIANGLE WITH EXCLAMATION). I PULLED OVER AT THE NEAREST REST STOP TO SEE IF THERE WAS ANY OBSERVABLE PROBLEM, BUT I COULD NOT DETECT ANYTHING SPECIFIC. I GOT BACK ON THE HIGHWAY; AND THE LIGHT CONTINUED BEEPING INTERMITTENTLY AND THEN ABOUT A MILE LATER I FELT A SHIFT IN THE TRANSMISSION AND SUDDENLY I WAS IN NEUTRAL, QUICKLY DECELERATING FROM 65 MPH. THANKFULLY I WAS ABLE TO PULL OVER SAFELY, AT WHICH POINT A NEW MESSAGE WAS ON MY DASH TELLING ME TO PULL OVER, THAT THERE WAS SOMETHING WRONG WITH MY HYBRID SYSTEM! WE (THE TOW TRUCK GUY AND I) NOTICED OIL UNDER THE CAR AND CONFIRMED IT WAS CLEAN OIL, AND I SAW ANOTHER SPOT IN MY DRIVEWAY WHEN I GOT HOME. I HAVE SURMISED THAT WHEN I GOT MY OIL CHANGED LAST WEEK, SOMETHING MIGHT HAVE HAPPENED TO CAUSE THE LEAK, WHICH IS IN FACT THE CASE AND NOW MY ENGINE NEEDS TO BE REPLACED (THE REPAIR SHOP HAS OWNED THE ERROR AND IS PAYING FOR THIS). HOWEVER MY CONCERN THAT I WISH TO REGISTER IS THAT THE CAR SHOULD HAVE BEEN ABLE TO TELL ME NOT TO DRIVE IT, NOT JUST A CAUTION LIGHT THAT COULD HAVE MEANT ANYTHING. I COULD HAVE HAD A VERY SERIOUS ACCIDENT. AND WHEN I CALLED THE DEALERSHIP FROM WHICH I BOUGHT THE CAR, NO ONE CALLED ME BACK (I TRIED THREE TIMES AND WAS DISCONNECTED ONCE) BRAINTREE TOYOTA. (781) 848-9300 THIS SEEMS LIKE A DEFECT THAT NEEDS LOOKING AT. BEING THROWN INTO NEUTRAL GOING 65 MILES PER HOUR AS A RESPONSE TO AN ENGINE LEAKING OIL IS NOT OK. THERE SHOULD HAVE BEEN A WARNING NOT TO DRIVE.
Dec 03, 2019
STEERING,ENGINE
1 complaint
TOYOTA DEALERSHIP REFUSED ON RECALL BASED ON DEFECTED STEERING SHAFT WHICH WAS BOUGHT BY ME AND FIXED BY MECHANIC. IT WAS CRITICAL ISSUE AND RECALL IN OTHER MODELS AS WELL. ALSO, TOYOTA DOES NOT FIX DEFECTIVE PISTON RINGS BASED ON EXCESSIVE OIL CONSUMPTION -HTTPS://ATTACHMENTS.PRIUSCHAT.COM/ATTACHMENT-FILES/2019/04/165269_T-SB-0169-16.PDF. PLEASE HELP ME AT LEAST RECOVER SOME MONEY FOR THE PART AND FINALLY LET THEM BE RESPONSIBLE FOR BURNED OIL IN ENGINE!
Oct 28, 2019
SUSPENSION,UNKNOWN OR OTHER,ENGINE
1 complaint
UNKNOWN SQUEAKING AT THE BACK, NONE OF THE MECHANICS WAS ABLE IDENTIFY THE SOUND ON THE BACK SEAT ... OIL BURNING, BULBS BURNING SO OFTEN.
Oct 08, 2019
VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
1 complaint
I RECEIVED THE RECALL NOTICE AND TO PREVENT AN ACCIDENT, I HAVE NOT BEEN DRIVING MY CAR. MY NEAREST DEALSHIP, WHOM I HAVE UTILIZED OFTEN, NOW ARE DISCRIMINATING BY STATING FALSE PERSONAL STATEMENTS AGAINST ME. THIS MAY BE GENDER, AGE OR RACIST BASED. SO I NEED SUPPORT TO HAVE MY CAR TOWED & HAVE HAMER TOYOTA FAIRLY & PROFESSIONALLY COMPLETE THE SAFETY RECALL REPAIRS. I HAVE BEEN AT THE DEALSHIP AND ON THE PHONE WITH ALL LEVELS OF EMPLOYEES WHO HAVE BELITTLED, MADE FALSE STATEMENTS AND/ OR JUST PLAIN INHUMANE WITH NO REMEDY FOR MY 2013 TOYOTA PRIUS.
Jul 13, 2019
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM
1 complaint
CAR STALLS OUT AND WON'T ACCELERATE
Dec 10, 2018
VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
I NOTICED WHEN I WAS DRIVING ON A DRY CLEAR DAY TRACTION CONTROL/BRAKE LIGHT/ABS ILLUMINATED MY BRAKES BECAME EXTREMELY HARD TO PRESS AND COME TO A STOP ALSO MY CRUISE CONTROL WILL NOT ENGAGE. THE LIGHTS ON THE DASH WOULD GO OFF AND THE CAR WOULD DRIVE NORMAL FOR A FEW DAYS. IT REPEATED THIS SCENARIO A FEW TIMES BEFORE THE TRACTION CONTROL/BRAKE LIGHT/ABS LIGHTS STAYED ON PERMANENTLY AS WELL AS THE CRUISE CONTROL WILL NOT ENGAGE.
Dec 05, 2018
ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
A RECALL WAS ISSUED FOR THE YEARS 2010 THROUGH 2014, PENDING THE DEVELOPMENT AND DISTRIBUTION OF A REMEDY. IT HAS BEEN FOUR YEARS AND I FEEL THAT HAS ALLOWED TOYOTA SUFFICIENT TIME TO ISSUE A REMEDY.
Nov 13, 2018
ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER,ENGINE
1 complaint
I WAS DRIVING DOWN A CITY ROAD AT 25-30 MPH AT DUSK (5:15PM), AND WITH MY HEADLIGHTS ON. THE FIRST INDICATION OF A PROBLEM WAS THE SMELL OF BURNING RUBBER WHEN I TURNED ON THE HEATER. ASSUMING THE PROBLEM WAS WITH ANOTHER VEHICLE AHEAD OF ME, I TURNED OFF THE HEATER AND KEPT DRIVING. A MILE LATER, AS I WAS NEARING MY DESTINATION, I NOTICED SEVERAL WARNING LIGHTS TURN ON (SKID LIGHT AND EXCLAMATION MARK LIGHT) AND THE STEERING BECAME LESS RESPONSIVE. I THEN SAW SMOKE EMITTING FROM UNDER MY HOOD. A FEW SECONDS LATER, THE FRONT PASSENGER-SIDE CORNER OF THE CAR BURST INTO FLAMES. I MANAGED TO PULL OVER, WOKE UP MY TWO YOUNG CHILDREN FROM THEIR CAR SEATS, AND GOT EVERYONE OUT. WITHIN A MINUTE, THE ENTIRE HOOD WAS ABLAZE. GIVEN WHERE THE FIRE STARTED, I SUSPECT THE HEADLIGHT. I REPLACED IT THE DAY BEFORE. THE LIGHT SEEMED TO WORK FINE FOR 1 DAY, BUT IT IS SUSPICIOUS THAT IS ALSO THE AREA WHERE THE FIRE STARTED.
Nov 11, 2018
POWER TRAIN,ENGINE
1 complaint
EXCESSIVE MOTOR OIL BURNING AT A RATE OF 2 QUARTS EVERY 5000 MILES. DEALER CLAIMS IS NORMAL WEAR AND TEAR. DEALER CONFIRMS THAT THERE IS NO LEAKAGE.
May 26, 2018
ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
1 complaint
ENGINE WARNING LIGHT AT START UP CAME ON WITH NO DEGRADATION OF OPERATION. CAR WAS TAKEN TO ORIGINATING MANUFACTURE DEALER FOR DIAGNOSIS. WHEN CAR WAS PURCHASED AS CERTIFIED PRE-OWNED THE SALES REP UPSOLD EXTENDED 3RD PARTY WARRANTY COVERAGE THAT THEY SAID 'WOULD COVER EVERYTHING INCLUDING DIAGNOSIS LABOR FEES.' WHEN VEHICLE WAS DIAGNOSED FROM DEALER SERVICE DEPT THEY SAID IT WAS FAULTY O2 SENSOR, CAUSED 'BY RODENT DAMAGE TO CABLE'. NO VALIDATION OR EVIDENCE OF THIS WAS PROVIDED; CABLE/PARTS NOT PRESENTED FOR INSPECTION TO CUSTOMER. CUSTOMER WAS TOLD LACK OF SENSOR WOULD RESULT IN REDUCED GAS MILAGE. CUSTOMER ASKED ABOUT SAFETY OF VEHICLE AND WAS TOLD VEHICLE WAS SAFE TO DRIVE WITHOUT PART REPAIR. CUSTOMER ASKED IF REPAIR WAS COVERED UNDER WARRANTY AND WAS TOLD THAT IT WAS NOT. CUSTOMER DECLINED REPAIR AT THAT TIME; CUSTOMER WAS FORCED TO PAY ~$150 LABOR CHARGE FOR INSPECTION. CUSTOMER RETURNED AT A LATE TIME TO COMPLETE REPAIR. AGAIN NO EVIDENCE OF PART FAILURE WAS PRESENTED AND REPAIR COST ~$400 WAS FORCED TO BE PAID. CUSTOMER THEN FOUND EXTENDED WARRANTY COVERAGE DOCUMENTS AND CALLED THEM TO ASK WHY REPAIR WAS NOT COVERED AS PROGRAM DOCUMENTATION AND CONTRACT SEEMED TO INCLUDE COVERAGE OF THIS ISSUE; PROVIDER NOTED THAT DEALER DID NOT CALL TO AUTHORIZE REPAIR AT NO COST TO CUSTOMER AND CUSTOMER SHOULD SUBMIT PAPERWORK TO PROVIDER FOR REVIEW. CUSTOMER FURTHER RESEARCHED ON INTERNET THE ISSUE AND FOUND MULTIPLE REPORTS OF FAULTY WIRING AND IS CONCERNED FOR SAFETY OF OPERATION DUE TO MANUFACTURE MATERIAL FLAWS THAT ALLOW ANIMAL DAMAGE TO CRITICAL WIRING OF CAR.
Mar 29, 2018
LATCHES/LOCKS/LINKAGES
1 complaint
CONSUMER SENT ADDITIONAL VEHICLE DOOR LOCKS MALFUNCTION CORRESPONDENCE. *SMD THE CONSUMER RENTED A TOYOTA PRIUS AND A FORD FOCUS ON SEPARATE OCCASIONS. THE ELECTRONICALLY OPERATED LOCKS ON THE VEHICLES DOORS CAUSED THE INTERIOR DOOR-OPEN LEVERS TO BECOME INOPERATIVE. THE CONSUMER USED THE WIRELESS REMOTE TO UNLOCK THE DOORS AND SAT IN THE BACK SEAT OF THE PRIUS. THE DOORS LOCKED WITH NO EFFORT FROM THE CONSUMER. THE DOOR LEVERS ON THE BOTH REAR DOORS WERE INOPERABLE. THE CONSUMER CRAWLED TO THE DRIVER'S SEAT IN ORDER TO EXIT THE VEHICLE. THE CONSUMER RENTED A 2013 FORD FOCUS ON DECEMBER 30, 2014. THE ELECTRIC WINDOW CONTROLS WERE INOPERABLE, AS WELL AS THE INTERIOR DOOR-OPEN LEVER. UPDATED 03/28/2017 *JS
Mar 28, 2017
VISIBILITY,UNKNOWN OR OTHER
1 complaint
MY SUNROOF SPONTANEOUSLY EXPLODED OUTWARDS WHEN DRIVING ON THE FREEWAY. I DID NOT HIT ANYTHING. NO OBJECTS HIT ME OR THE SUNROOF. THERE WERE NO OTHER CARS NEAR ME. I WAS NOT AROUND ANY OVERPASSES. THE SUNROOF JUST EXPLODED AND THE GLASS SHARDS ARE POINTING OUTWARDS TOWARDS THE SKY. *TR
Dec 13, 2016
AIR BAGS,SEAT BELTS,SERVICE BRAKES
1 complaint
I WAS DRIVING STRAIGHT ON A CITY ROAD WITH THE FLOW OF HEAVY TRAFFIC AT ABOUT 40 MILES PER HOUR WHEN THE CAR IN FRONT OF ME CAME TO A SUDDEN STOP. I IMMEDIATELY SLAMMED ON MY BRAKES VERY HARD. AT THE TIME I DID THIS I HAD PLENTY OF SAFE DISTANCE BETWEEN US. BUT, THE BRAKES NEVER CAME ON AND I ENDED UP RUNNING INTO THE REAR END OF AN SUV AT APPARENTLY FULL SPEED WITHOUT ANY NOTICEABLE SLOWDOWN. THE BRAKES DID NOT COME ON. THEY DIDN'T GRAB, AND THEY DIDN'T MAKE ANY SCREECHING NOISE AND THERE WERE NO TIRE MARKS ON THE ROAD. ALSO ALL OF THE AIRBAGS DEPLOYED AND THIS WAS A FRONTAL IMPACT, WHICH WAS VERY SURPRISING AND SUFFOCATING. A CLOUD OF DUST FILLED THE CABIN OF THE CAR AND I COULD NOT BREATHE. I WAS LITERALLY SUFFOCATING UNTIL I WAS ABLE TO OPEN THE DOOR AND GET OUT OF THE VEHICLE. I DIDN'T EVEN FEEL THE SEAT BELT TIGHTEN UP BEFORE THE CRASH. THE BRAKES NEVER FELT LIKE THEY CAME ON AT ALL. *TR *JS
Nov 02, 2016
STEERING,WHEELS,UNKNOWN OR OTHER
1 complaint
IN HEAVY RAINS BREAKING DOES NOT WORK WELL. EVEN AT 10 MPH IF YOU HIT A PUDDLE OF WATER. CAN CAUSE A CRASH. IT HAS HAPPENED ON A DIRT ROAD GOING AT LOW SPEED. BACK ROAD WHERE WATER RISES AND IN SOME HEAVY RAIN ON THE HIGHWAY
May 28, 2016
AIR BAGS,SEATS
1 complaint
I WAS STOPPED IN TRAFFIC WHEN A BOX TRUCK DROVE INTO MY CAR, PUSHING IT INTO THE CAR INFRONT OF ME, OVER A CURB, AND THEN OFF THE ROAD. THERE WAS SEVERE DAMAGE TO EACH SIDE OF MY CAR; INCLUDING THE CRUMPLED BACKEND. THE DIVERS SEAT GAVE OUT AND FELL BACKWARDS SOMEHOW CAUSING THE HEADREST TO TWIST OFF LEAVING THE LEG OF IT BENT TOWARDS BY MY HEAD. THERE WAS NO AIRBAG DEPLOYMENT IN THE ACCIDENT. THE SIGNIFICANT DAMAGE TO THE CAR DEEMED IT TOTALED. HOW IS IT THAT THERE WAS SEAT, HEADREST, AND AIRBAG FAILURE?
May 18, 2015
EQUIPMENT
1 complaint
I PURCHASED A NEW 2013 PRIUS. I'VE OWN SEVERAL TOYOTAS AND NEVER HAD A REASON TO SUSPECT TOYOTA WOULD PUT ANYTHING BUT THE BEST QUALITY ACCESSORIES ON THEIR CARS. I AM VERY DISAPPOINTED WITH THE POOR QUALITY NAVIGATION SYSTEM AND BACKUP CAMERA THAT CAME STANDARD WITH MY NEW 2013 PRIUS. THEY ARE NOT ONLY POOR QUALITY, BUT CAN BE VERY DANGEROUS TO USE. TOYOTA'S NAVIGATION SYSTEM VERY DIFFICULT TO READ, EVEN CONFUSING. I DON'T EVEN CONSIDER IT SAFE TO USE SINCE IT TAKES SO MUCH ATTENTION TO READ IT. IT'S VERY DISTRACTING TO USE IN TRAFFIC. AS FOR THE BACKUP CAMERA, IT IS NOT ONLY USELESS BUT ACTUALLY DANGEROUS. IT'S NOTHING MORE THAN A FISH EYE LENS USED IN PHOTOGRAPHY TO DELIBERATELY DISTORT PERCEPTION. IT HAS NO LINES FOR GUIDANCE AND NO RELIABLE DEPTH PERCEPTION. YOU CAN LOOK AT SOMEBODY STANDING BEHIND THE CAR IN THE BACKUP SCREEN, THEN LOOK AT THEM OUT THE BACK WINDOW AND YOU WILL FIND THE PERSON MUCH CLOSER TO THE CAR THAN DISPLAYED IN THE BACKUP CAMERA. THE DRIVER CANNOT EVEN TELL WHERE THE SIDES OF THE CAR ARE MUCH LESS THE DISTANCE TO AN OBJECT. THESE TWO PROBLEMS MAKE THE BACKUP SYSTEM DANGEROUS TO USE. THIS PRODUCT ONLY CREATES AN ACCIDENT WAITING TO HAPPEN. SINCE I WAS FORCED TO PAY FOR THESE TWO NEXT TO WORTHLESS, EVEN DANGEROUS ACCESSORIES, I'D LIKE THEM RECALLED AND REPLACED WITH THE QUALITY, SAFE ACCESSORIES I USE TO TRUST AND RELY UPON TOYOTA TO PUT ON THEIR CARS OR BE GIVEN A FULL REFUND FOR WHAT I PAID FOR THEM. I BELIEVE THE ITEMS SHOULD BE TESTED BY GOVERNMENT AND RECALLED. I CANNOT BUT WONDER HOW MANY ACCIDENTS AND INJURIES HAVE ALREADY BEEN CAUSE BY THESE TWO POORLY DESIGNED ACCESSORIES. THIS IS A COMPLAINT ABOUT THE SEEMINGLY NEW, TOYOTA POOR QUALITY STANDARDS FOR THEIR ACCESSORIES AND IS IN NO WAY A REFLECTION ON THE DEALERSHIP WHERE I BOUGHT THE CAR. TOYOTA DESIGNED THE CAR AND SELECTED THE ACCESSORIES, NOT THE DEALERSHIP. *TR
Mar 06, 2015
TIRES
1 complaint
I WAS TRAVELING SOUTH ON I95 ABOUT A MILE FORM EXIT 89 IN CT. I LOST THE TREAD OF THE REAR DRIVERS SIDE TIRE. FROM THE TIME I NOTICED THE ROAD FEELING A LITTLE ROUGH TO REALIZING THAT I HAD WHAT I THOUGHT WAS A BLOWOUT TOOK MAYBE 10-15 SECONDS. (ONCE I EXITED THE CAR I WAS SURPRISED THE ENTIRE TIRE HAD SEPARATED AT BOTH SIDEWALLS.) I FELT I WAS REAL LUCKY TO HAVE ESCAPED HAVING AN ACCIDENT OR INJURY AS WHEN THE TIRE CAME OFF I HAD LITTLE CONTROL OF THE CAR AS IT HEADED RIGHT TOWARD THE GUARDRAIL THEN BACK LEFT CROSSING THE INTO THE HIGH SPEED LANE BEFORE FINALLY COMING TO A STOP. *TR
Nov 05, 2014
AIR BAGS,SEAT BELTS
1 complaint
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, ANOTHER VEHICLE CRASHED INTO THE REAR END OF THE CONTACT'S VEHICLE. AS A RESULT, THE SEAT BELT FAILED TO RETRACT AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A HEAD INJURY THAT REQUIRED MEDICAL ATTENTION. THE FRONT SEAT PASSENGER SUSTAINED HEAD AND NECK INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 9,800. THE VIN WAS UNAVAILABLE.
Nov 04, 2014
STEERING,POWER TRAIN,SERVICE BRAKES
1 complaint
I WAS DRIVING ON THE HIGHWAY AT 55~60MPH, AND SUDDENLY THE POWER STEERING TROUBLE LIGHT INDICATOR CAME ON. I NOTICED THE STEERING WHEEL WAS A BIT HARDER TO TURN( LEFT OR RIGHT). I SLOWED DOWN AND TOOK THE FIRST EXIT, REDUCING SPEED TO 30~35MPH. AT THE STOP SIGN, ALL INDICATORS LIGHT CAME ON AND I COULDN'T TURN THE STEERING WHEEL (LEFT OR RIGHT). I WAS ABLE TO ACCELERATE OUT OF THE STOP SIGN, BUT THEN I FELT A "THUGH" IN THE ENGINE, AND NOTICE I DIDN'T HAVE ANY BRAKING POWER FOR A FEW SECOND. SO I PULLED OVER, I TURNED THE CAR OFF, AND TURNED ON AGAIN, I IMMEDIATELY DROVE INTO A PARKING LOT AFTER THE STOP SIGN, THE CAR JUST DIED; I COULDN'T BRAKE, NO STEERING, NO GAS POWER, NOTHING. THE CAR WAS TOWED TO TOYOTA DEALERSHIP. THIS WAS THE 2ND INCIDENCE WITHIN 3 WEEKS. THE FIRST TIME THIS OCCURRED WITH SIMILAR SEQUENCE OF FAILURE. THE CAR WAS TOWED TO TOYOTA DEALERSHIP AND THEY SAID THE AUXILIARY BATTERY DIED, AND REPLACED IT FREE OF CHARGE ( CAR WAS 24,250 MILES AT THAT TIME). THIS SECOND TIME, I HOPE TOYOTA CAN FIND THE ROOT CAUSE OF THIS ISSUE. I DON'T THINK THE NEW AUXILIARY BATTERY DIED AGAIN. IT'S ONLY BEEN 3 WEEKS SINCE TOYOTA INSTALLED THE BATTERY. THIS IS A HUGE SAFETY RISK. I'M AFRAID TO DRIVE MY CAR NOW. I THINK I WILL NEED TO SELL THE CAR. *TR
Sep 15, 2014
STEERING,LATCHES/LOCKS/LINKAGES
1 complaint
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS. THE CONTACT STATED THAT THE STEERING WHEEL PULLED TO THE LEFT AND RIGHT WHILE DRIVING VARIOUS SPEEDS. THE CONTACT HAD TO USE EXCESSIVE FORCE TO STEER THE VEHICLE IN ITS APPROPRIATE LANE. IN ADDITION, THE DOOR LOCKS ACTIVATED INDEPENDENTLY AND FAILED TO UNLOCK OCCASIONALLY WITH THE ELECTRONIC CONTROL. THE DEALER ATTEMPTED TO CORRECT THE STEERING WHEEL FAILURE BY PERFORMING AN ALIGNMENT, BUT THE FAILURE RECURRED. THE DOOR LOCK FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 50. UPDATED 10/24/2014*LJ UPDATED 4/20/2015 *JS
Sep 12, 2014
SERVICE BRAKES,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
THE RENTED 2013 TOYOTA PRIUS WITH ONE PASSENGER AND THE DRIVER, PULLED INTO A DIAGONAL PARKING SPACE IN FRONT OF A STRIP MALL STORE. TRAVELING AT MAYBE 5 MPH TO PARK, THE CAR'S BRAKE PEDAL GAVE WAY AND HIT THE FLOOR FLAT, PROVIDING NO BRAKING AT ALL. THE CAR KEPT ROLLING TOWARD THE CORNER OF THE BRICK BUILDING. THE CAR THEN SUDDENLY SURGED AHEAD, SMASHING INTO THE CORNER OF THE ENTRY TO THE BRICK BUILDING AT SUCH A SUDDEN FORCE THAT THE DOORS TO THE BUILDING WERE WEDGED SHUT. AFTER EMERGENCY VEHICLE TOOK THE DRIVER AND PASSENGER TO THE HOSPITAL, THE POLICEMAN ON THE JOB, AS WELL AS THE WRECKER SERVICE THAT CAME TO EXTRACT THE VEHICLE, COULD NOT MOVE THE CAR BECAUSE THERE WERE NO BRAKES, AS STATED IN THE POLICE REPORT. THE WRECKER DRIVER COULD NOT LOAD THE VEHICLE TO TOW USING THE CAR'S POWER BECAUSE THERE WERE NO BRAKES. NO AIRBAGS DEPLOYED, BUT THE CONDITION OF THE CORNER SHOWS DAMAGE THAT A VEHICLE MOVING FASTER THAN 5 MPH WOULD INCUR. THE POLICEMAN CAME TO THE HOSPITAL TO INFORM THE DRIVER THAT THERE INDEED WERE NO BRAKES ON THE CAR AND THE DRIVER WAS NOT AT FAULT - THE VEHICLE'S BRAKING AND ACCELERATION SYSTEMS HAD FAILED. *TR
Aug 28, 2014
VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
THE DATES I AM NOT SURE OF IT WOULDN'T LET ME CONTINUE WITH OUT PUTTING IN A DATE AND THE SAME FOR MILEAGE AND SPEED, I HAD MY CAR UPDATED BY TOYOTA THEY SAID IT WAS A VOLUNTARY RECALL , EXACTLY AFTER THE UPDATE I NOW GET10-15 MILES LESS A GALLON AND MY VEHICLE HESITATES ON ACCELERATION 1-3 SECONDS ,I HAVE BROUGHT THE CAR BACK 2 TIMES AND WAS TOLD THAT THEY HAVEN'T HEARD OF ANY COMPLAINTS ABOUT PROBLEMS AFTER THE UPDATE I LEFT MY CAR WITH THEM BOTH TIMES ON A FRIDAY AND PICKED UP ON A MONDAY THEY SAID THEY RECALIBRATED THE COMPUTER THE FIRST TIME AND IT HAD BETTER MILEAGE UNTIL I FILLED UP AND RESET THE ODOMETER AND BACK TO THE LESS MILEAGE AGAIN, 2ND TIME THEY SAID I NEEDED A FUEL SYSTEM CLEAN AND ANOTHER THING ,I DID THEM BOTH AND NOTHING AGAIN NO CHANGE (THEY SAID IT MIGHT IMPROVE MY MILES SOME ). I HAVE BEEN ON SOCIAL NETWORK SITE PRIUS CHAT ETC. AND OTHERS ARE EXPERIENCING THE SAME THING AND MORE I FEEL LIKE IM GETTINGA RUN AROUND WITH THEM (TOYOTA) IT HAS COST ME ALMOST $500 TO GET NO WHERE, AND THE LOSS OF MILES IS COSTLY ALSO I OWN A HYBRID AND FEELS LIKE IN DRIVING A STANDARD 4 CYLINDER, THE ACCELERATION DELAY STARTED ABOUT A MONTH AGO IM GONNA BRING IT BACK FOR BOTH PROBLEMS AND I EXPECT TO BE TOLD I NEED SOMETHING ELSE (TUNE UP ETC)THAT WONT RESOLVE MY ISSUE THANK YOU *TR
Aug 20, 2014
ELECTRICAL SYSTEM,STRUCTURE
1 complaint
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT NOTICED A RAT INSIDE THE VEHICLE THAT WAS EATING THE WIRES. THE WIRES WERE COATED WITH OIL, WHICH ATTRACTED THE RAT. THE VEHICLE WAS NOT TAKEN TO A DEALER OR MECHANIC. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
Jun 09, 2014
ELECTRICAL SYSTEM,TIRES
1 complaint
FIRST, UNDERSTAND THERE WAS NO ACCIDENT, NO ONE GOT HURT, AND IT DIDN'T COST ME A DIME. THE DEALER AND WARRANTY PICKED UP THE FULL TAB. ALL IT COST ME WAS A LITTLE AGGRAVATION. HOWEVER, I FEEL IT SHOULD NOT HAVE HAPPENED. IT STARTED WHEN I HAD A FLAT TIRE. I REMOVED THE FLAT AND PUT ON THE SPARE, NO PROBLEM. THE TIRE HAD A SIDEWALL PUNCTURE SO FIRST THING MONDAY I TOOK IT TO GK TIRE & AUTO FOR REPLACEMENT. THEY MOUNTED A NEW TIRE AND PUT THE SPARE BACK IN THE TRUNK. THAT IS WHERE THINGS WENT WRONG. MY PRIUS WOULD NOT START. I CALLED THE DEALER. THE DEALER SENT A TOW TRUCK AND HAULED THE PRIUS OFF. THE NEXT DAY THEY CALLED TO SAY IT WAS FIXED. THE SERVICE TICKET SAID "PULLED CODE P0A0D...CLEARED CODES, AND CHECKED SERVICE PLUG. FOUND PARTIALLY PULLED OUT." ... "INSTALLED SERVICE PLUG ALL THE WAY AND TEST DROVE VEHICLE. GOOD, DONE". BECAUSE GK TIRE HAD NO REASON TO BE ANYWHERE BUT IN THE TRUNK I ASSUME THAT IS WHERE THE 'SERVICE PLUG' IS AND THEY KNOCKED IT OUT OF PLACE WHEN THEY RE STOWED THE SPARE. MY PROBLEM IS THAT IF THE TIRE PEOPLE COULD DO THAT, THEN I MIGHT HAVE DONE THAT. AND, IF I HAD DONE THAT IT COULD HAVE BEEN IN THE MIDDLE OF NO WHERE, OR EVEN WORSE, THE CROSS BRONX EXPRESSWAY. I WOULD NOT EXPECT THAT I WOULD HAVE TO TREAT THE TIRE COMPARTMENT OF A TRUNK LIKE A FINE SWISS WATCH. IF THAT WAS THE PROBLEM, I CONSIDER IT A DESIGN DEFICIENCY. WHEN GK TIRE PUT IT ON THE LIFT? STILL A DESIGN DEFICIENCY. IT SHOULD NOT HAVE HAPPENED. *TR
Jun 08, 2014
TIRES,FUEL/PROPULSION SYSTEM
1 complaint
COLLISION: A COLLISION NEVER OCCURRED WITH ANY OBJECT, BASED ON THE PHYSICAL LOCATION, WHERE THE VEHICLE CAME TO REST. I ENCLOSE THREE (3) PHOTOGRAPHS SHOWING THE CONDITION OF THE CAR, THE TWO RIGHT TIRES BLOWN OUT, AND THE CAR HAVING GROUND TO A HALTFROM THE WEIGHT OF VEHICLE AS IT SHARPLY VEERED RIGHT INTO (NOT ONTO) THE RIGHT HAND SHOULDER OF 101. I LOST CONTROL AFTER HEARING A BANG,BUT NO AIRBAG DEPLOYED, FURTHER PROVING THERE WAS NO COLLISION. LOCATION: THE OFFICER REPORTED THE LOCATION OF THE INCIDENT BEING AT THE INTERSECTION OF 101 AND 18TH STREET (WHERE THERE ALSO IS AN OVERPASS): HOWEVER, AFTER COMPARING MY PHOTOGRAPHS AND THE UNIQUE GEOGRAPHIC FEATURES IN THE PHOTOS TO GOOGLE MAPS, I WAS ABLE TO CORRECTLY IDENTIFY THE CRASH SITE ABOUT 15-20 METERS PAST THE 22ND STREET PEDESTRIAN OVERPASS, WHERE THE HIGHWAY GRADE IS UPHILL CURVING LEFT; & SIGNS SAY TO REDUCE SPEED TO FROM 55 TO 50 MPH APPROACHING THE TOP OF POTRERO HILL, NEAR SF GENERAL HOSPITAL. THERE IS NO GUARD RAIL OR SIGN POSTS TO HIT; ONLY A SOFT SHOULDER (BORDERED BY SHRUBBERY) EXISTS WHERE I CAME TO A HALT: THERE WAS NOTHING (NO OBJECTS) TO COLLIDE WITH. (SEE ATTACHED) ROAD CONDITION: VERY NARROW SHOULDER: MAYBE 5 FEET. PEBBLES ROCKS AND DIRT MAKE UP THE SHOULDER, AND SLIGHTLY AFFECTED THE CAR'S DIRECTION,BUT PRIMARILY CAUSED DAMAGE, PULLING OFF THE READ BUMPER, SCRATCHING THE BODY THROUGHOUT, AND CAUSING THE FRONT RIGHT WHEEL TO COLLAPSE LIKE A BEER CAN, AFTER THE FRONT RIGHT, THEN THE REAR RIGHT TIRE BLEW OUT. I ATTEMPTED TO PUSH THE CAR, AT MY OWN RISK FROM THE RIGHT LANE, BUT IT FELT AS IF ALL FOUR BRAKES HAD SEIZED, SO I COULD NOT BUDGE THE VEHICLE SO MUCH AS 1/10TH OF A MILLIMETER, WITH ALL MY WEIGHT AND STRENGTH. *TR
Apr 15, 2014
TIRES,WHEELS
1 complaint
I HAD A REAR TIRE BLOW OUT FOR NO APPARENT REASON. I DID NOT HIT ANYTHING. AND IT APPEARS TO BE A DEFECT. I DID HAVE TO DRIVE OFF ROAD TO SAFELY AVOID RISKY SITUATION. THE TOYOTA DEALER REFUSED TO TAKE UP WITH YOKOHAMA. I BOUGHT THE CAR ONLY IN FEBRUARY THIS YEAR AND BARLEY HAS ANY MILES ON IT. THE DEALERSHIP COMPLETELY UNHELPFUL. THIS IS CLEARLY A DEFECT AND SAFETY HAZARD! *TR
Mar 27, 2014
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,STRUCTURE
1 complaint
WHEN I TURN ON THE LOW BEAM OF THE HEADLIGHTS THERE IS A SIGNIFICANT SHADOW ON THE UPPER HALF OF THE WINDSHIELD. IT GREATLY DIMINISHES VISIBILITY. WHEN I TOOK THE CAR IN FOR ITS 6 MONTHS SERVICE A FEW WEEKS AGO THEY ACKNOWLEDGED THE PROBLEM BUT SAID THERE IS NOTHING THAT CAN BE DONE TO FIX IT. *TR
Mar 24, 2014
STRUCTURE,WHEELS,SERVICE BRAKES
1 complaint
WHILE THE CAR WAS GOING DOWN THE RAMP TO THE PARKING BASEMENT, THE BRAKE IN OUR PRIUS DIDN'T FUNCTION EVEN THOUGH THE DRIVER SLAMMED ON IT AND THE CAR CONTINUED TO PICKED UP ACCELERATION. NONE OF THE AIRBAGS DEPLOYED EITHER, AMAZINGLY. THE DRIVER WAS ABLE TO MAKE A RIGHT TURN AND MISSED THE WALL/CONCRETE PILLAR, BUT THE DRIVER HIT A PARKED CAR AND THAT'S WHAT STOPPED THE PRIUS FROM MOVING FURTHER. *TR
Mar 19, 2014
STEERING,SERVICE BRAKES
1 complaint
I WAS DRIVING ON THE FREEWAY AT APPROXIMATELY 55 MPH. THE STEERING BEGAN TO VEER BACK AND FORTH. I THOUGHT IT MIGHT BE DUE TO AN UNEVEN ROAD. I SWITCHED LANES AND EXPERIENCED THE SAME PROBLEM. IT BECAME VERY APPARENT THAT IT WAS NOT DUE TO AN UNEVEN ROAD. AS I BEGAN TO APPLY THE BRAKES DUE TO A TRAFFIC JAM, THE BRAKES WERE WEAK AND HAD TO EVENTUALLY SLAM ON THE BRAKES TO STOP ON TIME. I HAVE TO BEGIN APPLYING THE BRAKES AT ABOUT 50 YDS FROM A STOP SIGN TRAVELING AT 45 MPH IN ORDER TO STOP ON TIME. *TR
Feb 12, 2014
SEAT BELTS,CHILD SEAT
1 complaint
WE PURCHASED A 2013 PRIUS V IN JULY. WHEN WE BOUGHT IT, I WAS CONCERNED ABOUT THE BACK SEAT MIDDLE BODY RESTRAINT BEING ATTACHED TO THE INSIDE ROOF BEHIND THE BACK PASSENGER SEAT. BUT MY BOYS ARE 6, SO FELT THEY WOULD BE OKAY. THIS WEEK, ONE OF THE BOYS GOT TANGLED IN THE SEAT BELT. WHEN HE TRIED TO RELEASE THE BELT, IT RACHETED UP AND TIGHTENED WITH THE BELT WRAPPED AROUND HIS NECK. HE & HIS BROTHER TOLD US HE WAS CAUGHT & ASKED US TO STOP. WE WERE ON A HIGHWAY, & HAD TO TURN OFF & FIND A SAFE PLACE TO PARK. IN THE MEANTIME, HE BECAME MORE DISTRESSED, & SAID HE WAS HAVING TROUBLE BREATHING. WE LOOKED BACK & HE WAS WRAPPED IN THE BELT, STRETCHED IN THE SEAT. NEEDLESS TO SAY, WE WERE VERY UPSET. WE STOPPED, & TRIED TO GET THE BELT LOOSE, BUT IT JUST PULLED TIGHTER. THE BELT IS PERMANENTLY ATTACHED TO THE LAP BELT SECTION, & COULD NOT BE RELEASED. WE WERE IN THE COUNTRY. NO ONE NEARBY. WE DON'T CARRY KNIVES. FORTUNATELY, I HAD BOUGHT YEARS AGO, A TOOL FOR BREAKING AUTO GLASS, WITH A CUTTER IN IT FOR SEAT BELTS. I WAS ABLE TO FIND IT, AND CUT THE BELT. IT WAS VERY TOUGH, & TOOK A LOT OF EFFORT. OUR SON WAS BRUISED, FRIGHTENED, BUT OTHERWISE OKAY. WE WILL NOT BE REPAIRING THE SEATBELT, AS THIS IS A DEFINITE SAFETY HAZARD. OUR SON WOULD HAVE HUNG IN THE BACK SEAT, IF HE HAD NOT BEEN ABLE TO TELL US HE WAS CAUGHT, & COULDN'T BREATHE WELL. THIS COULD HAPPEN TO A CHILD TOO YOUNG TO REALIZE WHAT WAS HAPPENING, AND BE FATAL. THIS IS A DESIGN FLAW THAT COULD BE FIXED BY ALLOWING THE BELT TO BE RELEASED FROM THE LAP COMPONENT OF THE BELT. *TR
Nov 15, 2013
ELECTRICAL SYSTEM,EQUIPMENT ADAPTIVE/MOBILITY
1 complaint
EVERY TIME I RECEIVED CALL ON MY CELL BLUETOOTH SEEMS LIKE VOICE BREAKING UP. IT IS NOT THE PHONE PROBLEM. I HAVE CHECKED THE SAME PHONE IN MY OTHER CARS AND WORKS FINE. THIS BLUETOOTH NEEDS SOFTWARE UPGRADE. *TR
Sep 10, 2013
STRUCTURE,VISIBILITY/WIPER
1 complaint
WHILE DRIVING AT NIGHT I NOTICE THAT ON-COMING LIGHTS (BOTH FROM ON-COMING CARS AND TRAFFIC LIGHTS) ARE DISTORTED SO THAT THERE IS A TRIPLE IMAGE, WITH DUPLICATE IMAGES BOTH ABOVE AND BELOW THE ACTUAL LIGHT SOURCE. THESE DUPLICATE IMAGES GET CLOSER AND CLOSER TO THE ORIGINAL LIGHT SOURCE AS THE VEHICLE GETS CLOSER TO THE LIGHT SOURCE. *TR
Jul 13, 2013
SEAT BELTS,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
I OWN A NEW 2013 TOYOTA PRIUS V-5. WHILE ON THE FREEWAY TAKING AN INTERCHANGE. I HAD CRUISE CONTROL SET AT 65 MPH, DISENGAGING IT AS I APPROACHED THE INTERCHANGE THAT SLOWS TO 35 MPH DUE TO THE CURVE. I WAS COASTING WHEN THE CAR SUDDENLY BRAKE, INTERNAL WARNING LIGHT FLASHING, ALARM BEEPING AND SEAT BELT LOCKED UP. I WAS ALONE IN THE CAR (THANK GOD) WITH NO CARS BEHIND ME OR IN FRONT OF ME. IT WAS AN EXTREMELY WINDY DAY AND WAS TOLD BY TOYOTA THAT IT IS POSSIBLE SOMETHING BLEW IN FRONT OF THE SENSOR. THAT IN ITSELF IS ANOTHER SAFETY ISSUE. CAN I NOT DRIVE MY CAR ON A WINDY, RAINY OR SNOWY DAY, IN FEAR OF THE PRE COLLISION SYSTEM MISINTERPRETING WHAT IS IN FRONT OF THE SENSOR? I IMMEDIATELY TOOK THE CAR TO THE DEALERSHIP ONLY TO BE TOLD TODAY THAT THEY COULDN'T FIND ANYTHING WRONG AND THAT I AM MORE THAN WELCOME TO TAKE A DRIVE WITH THEIR TECHNICIAN TO SEE IF I CAN REPLICATE WHAT HAD OCCURRED. I INQUIRED IF THE EDR HAD RECORDED THE EVENT AND THEY TOLD ME NO. IS THERE SOMETHING WRONG WITH THE EDR? SHOULDN'T IT HAVE RECORDED SOMETHING LIKE THAT? I CAN'T UNDERSTAND WHY THE PRE-COLLISION SYSTEM (PCS) WOULD ACT AS IF IT WERE TRYING TO PREPARE FOR IMPACT IF THERE WAS NOTHING IF FRONT OF THE VEHICLE. I COULD HAVE BEEN REAR ENDED OR LOST CONTROL OF THE VEHICLE. THIS IS A SERIOUS SAFETY ISSUE. *TR
Jun 19, 2013
VISIBILITY
1 complaint
THIS PRIUS HAS FOGGINESS IN THE WINDSHIELD WHICH APPEARS TO BE A DEFECT CAUSED DURING THE TEMPERING PROCESS OF THE GLASS. *TR
Mar 26, 2013
Frequently Asked Questions
How many problems does the 2013 TOYOTA Prius have?
The 2013 TOYOTA Prius currently has 376 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2013 TOYOTA Prius?
The most common problems reported for the 2013 TOYOTA Prius are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2013 TOYOTA Prius problem data come from?
All problem and complaint data for the 2013 TOYOTA Prius comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
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