2002 TOYOTA Sienna Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
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Complaints Reported
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Complaints by Component
STRUCTURE
24 complaints
THE CABLE FOR THE PASSENGER POWER DOOR SNAPPED AND DOOR WOULD NOT FULLY SHUT. I WAS STOPPED, GETTING READY TO TURN LEFT, WHEN IT SNAPPED.
Jul 05, 2016
DOOR HANDLES BREAK OFF DURING NORMAL USE DUE TO ELECTRICAL DOOR MALFUNCTION. THE DESIGN OF THESE DOOR HANDLES ARE POOR AND A NEW DESIGN NEEDS TO BE MADE. *TR
Apr 08, 2015
EVERY DOOR HANDLE ON THE VEHICLE HAS BROKEN FROM THE INSIDE AND OUTSIDE. ALMOST EVERY TOYOTA SIENNA I SEE ON THE ROAD HAD ATLEAST ONE OF THERE HANDLES BROKEN OFF. I REALLY THINK TOYOTA SHOULD HAVE A RECALL ON THIS. THE DOOR HAS ACTUALLY SWUNG OPEN WHILE I WAS DRIVING BECAUSE I COULD NOT TELL IF IT WAS CLOSED PROPER. IT DID NOT RESULT IN AN ACCIDENT OR MORE DAMAGE BUT COULD VERY EASILY HAVE. *TR
Apr 30, 2013
BACK SEAT PASSENGER DOORS WILL NOT MANUALLY OPEN FROM THE INSIDE CABIN. MUST BE OPENED FROM THE OUTSIDE ONLY. *TR
Dec 08, 2011
ABOUT 3 YEARS AGO, THE DRIVER'S SIDE SLIDING DOOR STOPPED FUNCTIONING PROPERLY. IT WOULD NOT OPEN THE MAJORITY OF TIME. NOW, IT DOESN'T OPEN AT ALL. WHEN THE HANDLE IS PULLED FROM EITHER THE INSIDE OR OUTSIDE, THE DOOR APPEARS TO LOCK AND WILL NOT OPEN. TOYOTA WANTED ABOUT $100 TO ATTEMPT TO DIAGNOSE THE PROBLEM. ABOUT A MONTH AGO, THE CABLE ON THE POWER SLIDING PASSENGER SIDE DOOR SNAPPED. THE DOOR STILL WORKS MANUALLY, THANKFULLY. TOYOTA WANTS OVER $1,000 DOLLARS TO FIX THIS. I READ IN FORUMS THAT THIS IS A WIDE SPREAD PROBLEM, YET TOYOTA REFUSES TO ACKNOWLEDGE A DEFECT. NOW IT HAS HAPPENED TO ME. *TR
Nov 05, 2011
+ 19 more complaints for this component
SERVICE BRAKES, HYDRAULIC
21 complaints
MY SON WAS DRIVING THE VAN WHEN AN INDIVIDUAL CUT IN FRONT OF HIM PROMPTING MY SON TO PUT ON HIS BRAKES TO AVOID CONTACT WHICH HE DID (THANK GOD). SO HE CONTINUE TO HIS DESTINATION ( OUR HOUSE ) BUT HE STARTED TO HEAR THE CAR WAS MAKING SOME STRANGE NOISE COMING FROM THE FRONT END AND ALSO WHEN PRESSING THE BRAKE THE CAR STARTED TO PULL TO THE RIGHT .HE GOT HOME AND TOLD ME ABOUT THE SITUATION AND IT WAS WHEN I TOOK CAR TO LOCAL MECHANIC .AT THAT TIME WE DISCOVER WHERE THE NOISE WAS COMING FROM. THE ROTOR BROKE AND IT WAS JUST HANGING THERE . THE MECHANIC TOLD US THAT HE NEVER SEEN SOMETHING LIKE IT AND TO BE THANKFUL THAT NO ONE GOT HURT. THIS IS A BIG SAFETY CONCERN AND NEED SOMEONE IMMEDIATE ATTENTION . *TR
Mar 01, 2012
SINCE WE PURCHASED THE CAR WE HAVE HAD PROBLEMS WITH THE BRAKES SQUEEKING. WE HAVE HAD THE BRAKES REPLACED MULTIPLE TIMES AND HAVE EVEN UPGRADED THE BRAKES TO AN IMPROVED QUALITY BRAKE PADS BY THE DEALER. HOWEVER THE BRAKES HAVE GOTTEN WORSE AS THE CAR HAS GOTTEN OLDER. THE BRAKE PEDAL IS VERY SPONGY AND TENDS TO GO DOWN TO THE FLOOR WHEN STOPPING. WHEN STOPPING IN EMERGENCY SITUATIONS THE BRAKES MAKE A HORRIBLE CRUNCHING NOISE. SINCE DECEMBER 2010 I HAVE HAD 3 INSTANCES WHERE I NEEDED TO STOP QUICKLY. EACH TIME THE BRAKES MADE THE CRUNCHING NOISE AND THE BRAKING DISTANCE WAS LONGER THAN WOULD BE EXPECTED. *TT
Jan 30, 2012
WE HAVE OWNED THIS 2002 TOYOTA SIENNA SINCE 2002. THE BRAKES HAVE ALWAYS SQUEALED WHEN STOPPING GRADUALLY, AND THE DEALER SAID THAT SIENNA BRAKES ALL SQUEAL. THERE HAVE BEEN ONLY A FEW INSTANCES OVER THE PREVIOUS 9 YEARS WHEN THE ABS HAS ACTIVATED AND I HAD ALWAYS FELT THAT THE ABS ON THIS WAS MUCH SUPERIOR TO THE MAZDA PROTEGE THAT WE OWNED. HOWEVER IN THE PAST MONTH OR TWO, THE ABS ACTIVATED ABOUT 3 OR 4 TIMES, ON SLIGHTLY RAPID STOPS, UNDER DRY DRIVING CONDITIONS. YESTERDAY EVENING, UNDER DRY DRIVING CONDITIONS, WHEN PULLING OUT OF A STOP LIGHT, I NOTICED THE SUV AHEAD SLOWING DOWN AND BEGAN BRAKING, THEN SWITCHED TO THE ACCELERATOR FOR A FRACTION OF A SECOND WHEN IT SEEMED THAT THEY MIGHT START ACCELERATING, THEN WHEN THEY BRAKE HARD, I TOO SLAMMED ON MY BRAKES. THE ABS KICKED IN, BUT THE CAR SEEMED TO KEEP MOVING AND THE CRASH HAPPENED IN SLOW MOTION - IT WAS JUST AS I FELT IN THE MAZDA PROTEGE, WHEN THE ABS KICKED IN WHILE TRYING TO STOP ON AN ICY ROAD - THE CAR KEPT MOVING WITHOUT SEEMING TO SLOW DOWN. I AM NOT SURE, BUT ALSO HAVE A VAGUE SENSE THAT THE ENGINE CONTINUED TO WORK HARD TO PULL THE CAR FORWARD, POSSIBLY LIKE THE UNINTENDED ACCELERATION REPORTED BY OTHERS IN A RECENT SPATE OF ACCIDENTS. I WAS STANDING ON THE BRAKE WHEN MY CAR PLOWED UNDER THE REAR FENDER OF THE CHEVY TAHOE AHEAD, CAUSING THE RADIATOR, BATTERY, ETC. TO GET SMASHED. THIS WAS WHEN IT WAS CLEAR THAT THE ENGINE WAS STILL RACING AND TRYING TO PULL THE CAR FORWARD - I FINALLY CUT THE IGNITION TO KILL THE ENGINE. MY INSURANCE COMPANY CALLED EDY'S TOYOTA, WITH ME ON THE LINE, TO SEE IF THEY COULD READ THE CAR COMPUTER TO CHECK THE CAUSE OF THE ACCIDENT. THE SERVICE REP SHOWED A LOT OF RELUCTANCE, SEEMING TO INDICATE THAT NOT MUCH WOULD BE GAINED, AND FINALLY DECLINED SAYING "YOU'RE PUTTING ME IN A SPOT"... *TR
Nov 04, 2011
IS TOYOTA 2002 SIENNA SAFE TO DRIVE? AS OF FEBRURAY 2010, WE STILL OBSERVE SLIPPAGE DURING STOPS AT SLOW SPEEDS. THE BRAKES PULSATE WHEN APPLIED SLOWLY. THIS IS A PROBLEM THAT COMES AND GOES. IN DECEMBER 2007, WE REPORTED THE FOLLOWING PROBLEMS TO THE DEALER 1) ABS AND LOW TIRE PRESSURE WARNING LIGHTS TURN ON AND OFF 2) CRUNCHING SOUND HEARD WHEN BRAKING WITH DELAYED BRAKING ACTION, PARTICULARLY IN COLD, RAINY WEATHER. THE DEALER FOUND NO SIGNAL AT RIGHT REAR SPEED SENSOR, AND RECOMMENDED REPLACING ABS ACTUATOR (WHICH WE DID) -- TOTAL COST APPROX. $2,000.00, BUT INSISTED THAT THIS WAS A "FLUKE." VAN HAD 66,481 MILES AT THE TIME. PROBLEM WITH BRAKING STILL OCCURS, THOUGH NO WARNING LIGHTS APPEAR. WE ARE CONCERNED THAT TOYOTA IS SELECTIVELY RECALLING NEWER MODELS AND IGNORING THE FACT THAT THERE HAVE BEEN REPORTED BRAKING AND ACCELERATION PROBLEMS WITH OLDER VEHICLES AS WELL. *TR
Feb 16, 2010
I HAVE TAKEN MY 2002 SIENNA TO THE DEALERSHIP (LAST WINTER) BECAUSE THE BRAKES HAVE FAILED IN VERY COLD WEATHER. THE FAILURE HAS HAPPENED THREE TIMES, MOST RECENTLY THIS PAST SUNDAY MORNING. THE FIRST TWO TIMES THE VEHICLE HAD BEEN PARKED OUTSIDE IN BELOW ZERO TEMPS FOR A FEW HOURS. I BACKED OUT OF THE DRIVEWAY (NO PROBLEM BRAKING IN REVERSE)...ALL WAS WELL. HOWEVER AS I DROVE TOWARD THE STOP SIGN IT WAS AS THOUGH THE POWER WAS ALL GONE FROM THE BRAKING SYSTEM. I PUSHED THEM TO THE FLOOR AND HELD THEM THERE AND EVENTUALLY IT STOPPED BEFORE I WAS TOO FAR OUT INTO THE INTERSECTION. IT HAS HAPPENED TWICE, UNDER EXACTLY THE SAME CONDITIONS OVER THE LAST TWO WINTERS. THE DEALERSHIP COULD FIND NOTHING WRONG. THIS PAST SUNDAY MORNING I HAD MY TWO YOUNGEST CHILDREN IN THE CAR AND WE WERE HEADED TO CHURCH. AS I BEGAN TO BRAKE FOR THE STOP SIGN AHEAD, AGAIN THE SAME THING HAPPENED. I HAD TO HOLD THEM TO THE FLOOR AND BARELY ESCAPED ENTERING THE INTERSECTION. IT FRIGHTENED ALL OF US. THIS TIME THE CAR HAD BEEN INSIDE THE GARAGE. THE FIRST TWO TIMES THIS HAPPENED I DID RESEARCH ON THE INTERNET TO SEE IF ANYONE ELSE WAS HAVING THIS PROBLEM AND FOUND NOTHING. AFTER THIS SUNDAY MORNING I LOOKED AGAIN AND NOW SEE THAT DIFFERENT AND NEWER TOYOTA MODELS HAVE BEEN FOUND TO HAVE PROBLEMS BRAKING IN COLD WEATHER. I CAN'T HELP BUT WONDER IF I MAY BE DEALING WITH THE SAME ISSUE. I'M REALLY HOPING YOU CAN HELP ME WITH THIS. I AM AFRAID TO DRIVE THIS VAN, NOT JUST FOR OUR OWN SAFETY BUT THAT OF OTHERS. I DON'T TRUST IT. I WOULD APPRECIATE A REPLY AS SOON AS POSSIBLE. *TR
Jan 26, 2010
+ 16 more complaints for this component
LATCHES/LOCKS/LINKAGES
20 complaints
WITHIN A YEAR AFTER BUYING THE 2002 TOYOTA SIENNA THE RIGHT SIDE SLIDING DOOR COULD NOT BE OPENED FROM INSIDE. THE LEFT SIDE DOOR HAS THE SAME PROBLEM INTERMITTANTLY. NEITHER ONE HAS BEEN REPAIRED BUT ARE SEEN AS A SAFETY CONCERN IN THE WORST CASE AND A CONSTANT NUISANCE OTHERWISE. THE ISSUE WAS NOT COVERED UNDER WARRANTY AND SO REMAIN. THE REAR DOOR PLASTIC LATCH BROKE AFTER ABOUT FOUR YEARS, REQUIRING A $200 REPAIR. IT BROKE AGAIN AFTER ABOUT THREE MORE YEARS BUT THIS TIME I REPAIRED IT WITH A METAL SCREW, BUT A YEAR LATER IT BROKE IN ANOTHER PLACE AND CANNOT BE REPAIRED. THE PART IS MADE OF SLIGHTLY SOFT BRITTLE PLASTIC, POORLY DESIGNED. INTERESTINGLY, I RECENTLY BOUGHT A NEW TOYOTA PRIUS AND PURCHASED AN EXTENDED WARRANTY. READING THE FINE PRINT I FIND IN THE RATHER LONG LIST OF EXCLUSIONS FROM THE "BUMPER TO BUMPER" WARRANTY ARE INCLUDED DOOR LATCHES AS WELL AS, IRONICALLY, THE BUMPERS. *TT
Aug 06, 2011
TL- THE CONTACT OWNS 2002 TOYOTA SIENNA. THE CONTACT STATED THE REAR LIFT GATE ON THE VEHICLE WILL NOT OPEN BECAUSE THE LATCH IS BROKEN. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THERE IS A PLASTIC LINK TO THE LATCH THAT HAD BROKEN AND PREVENTS THE REAR LIFT GATE FROM OPENING FROM THE INSIDE AND OUTSIDE. THE FAILURE WAS 175,000 AND THE CURRENT MILEAGE WAS 183,000.RL
Feb 28, 2011
WE HAD SOME TRANSMISSION WORK DONE ON OUR 2002 TOYOTA SIENNA. AFTER THAT WORK WAS COMPLETED THE DOOR LOCKS ON THE VAN AUTOMATICALLY AND REPEATEDLY LOCK WITH OUT INTERVENTION . THIS HAPPENS WHEN THE CAR IS PARKED, TURNED OFF AND WHILE DRIVING. WE HAVE TAKEN IT TO THE DEALERSHIP TWICE WHILE IT WAS HAPPENING AND THEY CAN'T FIGURE OUT HOW TO FIX IT. THE DEALERSHIP SAID THIS ISSUE WASN'T RELATED TO THE TRANSMISSION WORK. *TR
Aug 08, 2010
OUTSIDE DOOR LATCH ON MANUAL SLIDING DOOR BROKE. INSIDE LATCH STILL WORKS. POWER SLIDING DOOR REFUSES TO OPEN. PRIOR TO FAILURE, IT WOULD TRY TO CLOSE SEVERAL TIMES BEFORE ACTUALLY LATCHING SHUT. NO RESPONSE FROM LOCAL DEALER. *TR
Jun 18, 2009
BOUGHT A CERTIFIED USED 2002 TOYOTA SIENNA XLE FROM A TOYOTA DEALERSHIP IN JULY 2007. WHILE INSPECTING IT, THE DRIVER'S SIDE SLIDING DOOR WAS ACTING UP. THEY TRIED TO FIX IT A COUPLE OF TIMES THEN VERBALLY ASKED ME TO BRING IT BACK WHEN THEY HAD THE RIGHT PARTS. 2 WEEKS LATER, I BROUGHT IT IN AT THEIR REQUEST AND THEY 'FIXED' IT. AFTER I LEFT THE SHOP I NOTICED IT WAS ACTING UP. I WAS MADE TO PAY FOR THE REPAIRS BY THE TOYOTA DEALERSHIP. THIS DOOR IS ACTING UP RIGHT NOW. *TR
Dec 28, 2008
+ 15 more complaints for this component
ENGINE AND ENGINE COOLING
16 complaints
I OWN A 2002 TOYOTA SIENNA WHICH I PURCHASED AS A "CERTIFIED USED VEHICLE" IN JANUARY 2008. I WASN'T INFORMED ABOUT THE PROBLEMS THESE PARTICULAR VEHICLES WERE HAVING WITH OIL SLUDGE BUILD UP. SHORTLY AFTER JANUARY 2010, I CHECKED MY OIL AND FOUND THE OIL TO BE GUMMY. I TOOK IT IN FOR A PROPER OIL CHANGE (THOUGH IT WAS UNDER THE 3000 MILE MARK FOR AN OIL CHANGE). I CHECKED THE OIL AGAIN AFTER ONLY DRIVING 100 MILES OR SO, AND FOUND THE SAME GUMMY OIL BUILD UP. I STOPPED DRIVING IT AS SOON AS I NOTICED WHITE SMOKE COMING OUT OF THE EXHAUST. I DIDN'T HAVE THE MONEY TO TAKE IT TO A MECHANIC AT THE TIME, AS I WAS WAITING FOR MY TAX RETURN CHECK TO ARRIVE. AS SOON AS I HAD THE MONEY TO GET IT DIAGNOSED, I WAS TOLD THAT I WOULD NEED A NEW ENGINE, WHICH WOULD COST $7000! MY MECHANIC TOLD ME OF THE ONGOING PROBLEMS MY TYPE OF VEHICLE WAS HAVING AND SUGGESTED I CALL THE CUSTOMER SUPPORT CENTER OF TOYOTA. BECAUSE I WAS NEVER INFORMED BY TOYOTA (I BOUGHT MY VEHICLE IN 2008, SEVERAL YEARS AFTER A CLASS ACTION LAWSUIT WAS IMPLEMENTED AGAINST TOYOTA) MY WARRANTY HAD ALREADY EXPIRED BY THE TIME I STARTED HAVING PROBLEMS. I FEEL MISINFORMED AND RIPPED OFF BY BOTH THE DEALERSHIP AND TOYOTA AS A WHOLE. I STILL OWE OVER $9000 ON MY LOAN AND DO NOT HAVE A VEHICLE TO DRIVE MY FIVE CHILDREN AROUND IN SAFELY. TOYOTA IS RISKING THE LIVES AND LOYALTY OF MILLIONS OF CONSUMERS AND SOMETHING NEEDS TO BE DONE TO PROTECT THE CITIZENS OF THIS COUNTRY. THEY REFUSE TO PAY FOR THE REPAIRS AND HAVE BEEN NOTHING SHORT OF RUDE TO ME. I HOPE THE GOVERNMENT OF THIS COUNTRY WILL DO SOMETHING TO HELP REIMBURSE BOTH MYSELF, AND THE MILLIONS OF OTHERS LIKE ME. THIS IS A CRIME AND NEEDS TO BE STOPPED! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Jul 07, 2010
MY 2002 SIENNA WAS DIAGNOSED WITH OIL SLUDGE AT 73,000 MILES. DEALER SAYS IT CANNOT REPLACE ENGINE AT THEIR COST WITHOUT RECEIPTS TO PROVE OIL CHANGES. SINCE WE DID THE CHANGES OURSELVES WE HAVE NO RECEIPTS. *NM
Jan 22, 2006
IDLE CONTROL VALVE FAILURE. PREVENTS CAR FROM IDLING CORRECTLY. CAR WILL START AND THEN CUT OFF RIGHT AFTER YOU DRIVE OFF. POTENTIALLY CAUSING YOU TO GET HIT BY OTHER VEHICLES. THIS HAPPENED ON MY 2002 SIENNA AT 40K MILE AND CONTINUOUSLY SINCE. I KNOW OF 4 OTHER PEOPLE WITH THIS PROBLEM. MY MECHANIC HAD ABOUT 10 OR THESE DEFECTIVE PARTS IN HIS SHOP AND HE SAID THAT HE REPLACES THESE ALL THE TIME ON ALL THE TOYOTAS. I TOOK MY CAR TO THE FREMONT TOYOTA DEALER AND THE SERVICE REP SAID THE FAILURE RATE WAS SO HIGH THAT THERE WAS A NATIONWIDE SHORTAGE FOR THIS PART AND THAT IT WOULD TAKE 2 MONTHS FOR THE PART TO BE AVAILABLE. THE DUBLIN CA, TOYOTA DEALER WAS ALSO WELL AWARE OF THIS PROBLEM OF THE IDLE CONTROL VALVE. IT'S A VERY DANGEROUS SITUATION FOR ALL OPERATORS OF SIENNAS, CAMRYS, AND OTHER TOTOTA VEHICLES WITH THIS IDLE CONTROL VALVE. *NM
Oct 15, 2005
I HAVE 2002 TOYOTA SIENNA. THE CAR WAS PERFECT UNTIL AFTER 30K MILES. WE FIRST NOTICED THE CAR OCCASIONALLY HAD DIFFICULTY OF STARTING DURING WARM WEATHER OR WARM ENGINE CONDITION. THEN THE SITUATION GOT WORST, THE NO STARTING GOT MORE OFTEN. WE EVEN GOT STUCK IN THE FREEWAY AND BUSY STREET BECAUSE WE STOPPED THE CAR AND HAD A LOT OF DIFFICULTY TO GET THE CAR STARTED AGAIN. THE SITUATION COULD BE DANGEROUS IN A TRAFFIC BUSY LOCATION. I HAVE TWO FRIEND WHO HAVE SIENNA AND THEY BOTH HAD THE SIMILAR PROBLEMS WITH THEIR SIENNA. THE USUAL SYMPTOM OF THE PROBLEM: THE CAR TAKES MORE CRACKING TO START AND THEN ITS RPM IMMEDIATELY DROPS TO 400-200RPM AND THEN THE ENGINE DIES; SOME TIMES PUSHING ON THE ACCELERATOR WOULD HELP RAISING THE RPM AND GOT THE CAR REALLY STARTED; AT SOME OTHER TIMES, THE ENGINE WOULD NOT START AT ALL UNTIL THE ENGINEER COOLS DOWN AND/OR THE WEATHER COOLS DOWN; TODAY, IT HAPPENED AGAIN IN AN OUTDOOR PARKING LOT. I AM STILL TRYING TO GET IT STARTED. *NM
Sep 28, 2005
I BOUGHT A TOYOTA SAQUOIA LIMITED 4X4 USED IN 2003. WHEN I TOOKIT TO A FRIENDS HOUSE HER HUSBAND SIAD I SHOULD GET THAT TICKING NOISE CHECKED OUT. I TOLD HIM THAT ALL OF THE SUV'S AT THE DEALERSHIP MADE THE TICKING NOISE. WELL, HE WAS RIGHT. WHEN I TOOK IT IN TO BE INSPECTED I WAS TOLD THAT I HAD A CRACKED MANIFOLD. THE MECHANIC SAID THAT ALL OF THE TOYOTA SUV'S AND TRUCKS HAVE PROBLEMS WITH THEIR MANIFOLDS. IF THIS IS TRUE, WHY HAVE THEY NOT DONE A RECALL TO CORRECT THE PROBLEM? I MANIFOLD IS NOT A CHEAP PART TO REPLACE.
Jul 19, 2005
+ 11 more complaints for this component
TIRES
15 complaints
WEST LAKE TIRE BLEW OUT WITH LESS THAN 100 MILES ON IT. *TR
Apr 28, 2009
2002 TOYOTA SIENNA RIGHT REAR TIRE BLEW OUT CAUSING THE CONSUMER TO LOSE CONTROL AND HIT A DITCH. *KB OHIO TRAFFIC CRASH REPORT. *JB
Aug 28, 2007
I PURCHASED COOPER LIFE LINER TOURING TIRES FROM KAUFFMAN TIRE. WITHIN 2 WEEKS OF PURCHASE, ONE OF THE TIRES DEVELOPED A LARGE BUBBLE ON THE SIDEWALL. KAUFFMAN STAFF TOLD ME THIS TYPE OF BUBBLE WAS A RESULT OF "HITTING A CURB OR OTHER OBJECT." I KNEW I HAD NOT HIT ANYTHING. THEY REPLACED THE TIRE WITH THE SAME BRAND & MODEL. AS TIME WENT BY, I HAD CHRONIC PROBLEMS WITH MY VEHICLE PULLING TO THE RIGHT. I VISITED KAUFFMAN SEVERAL TIMES. THEY ADJUSTED MY ALIGNMENT AND CHECKED MY TIRE PRESSURE ON SEVERAL OCCASIONS, TO NO AVAIL. TUESDAY, JULY 3, 2007, I STOPPED BY KAUFFMAN AND TOLD THEM THERE WAS APPARENTLY AN UNDERLYING PROBLEM THAT CAUSED MY VAN TO PULL SO SEVERELY THAT I HAD TO STRUGGLE TO KEEP IN MY LANE. I REQUESTED THAT THEY DO AN IN-DEPTH CHECK TO DETERMINE THE PROBLEM. THEY FOUND THAT 3 OF THE 4 COOPER LIFE LINER TOURING TIRES WERE DEFECTIVE, ONE HAD A BUBBLE IN THE SIDEWALL. KAUFFMAN EMPLOYEE AGAIN TOLD ME THAT THIS TYPE OF PROBLEM WAS CAUSED BY STRIKING A CURB OR OTHER OBJECT. AGAIN, I KNEW I HAD NOT HIT THE TIRE ON ANYTHING. KAUFFMAN EMPLOYEES REPLACED THE TIRES WITH 3 NEW COOPER LIFE LINER TOURING TIRES. ON JULY 6, 2007, ONE OF THE NEW TIRES DEVELOPED A HUGE BUBBLE IN THE SIDEWALL AND LEFT ME STRANDED ON THE SIDE OF I-20 IN ALABAMA. AN INTERNET SEARCH LED ME TO YOUR WEBSITE, WHERE I FOUND THAT THE TIRES KAUFFMAN PUT ON MY VEHICLE IN 2007 WERE RECALLED IN 2006. I FEAR SOMEONE MAY BE INJURED OR KILLED BY THESE FAILING COOPER TIRES. *AK
Jul 09, 2007
TL*- THE CONTACT CALLED REGARDING THE TIRES ON THE 2003 TOYOTA SIENNA. THE TIRE SIZE WAS P21565R15. WHILE DRIVING THE VEHICLE BEGAN TO VIBRATE. THE DRIVER WAS UNSURE OF THE VEHICLE'S SPEED AT THE TIME OF THE FAILURE. THE VEHICLE WAS TAKEN TO A TOYOTA DEALER. THE DEALER DIAGNOSED THE DRIVER'S FRONT AND REAR TIRES FAILED. THE DEALER STATED THAT THE BELTS SHEARED OFF IN BOTH TIRES. THE TIRES WERE AVAILABLE. *AK
Jan 31, 2007
DT*: THE CONTACT STATED WHILE DRIVING 70 MPH, THE RIGHT REAR TIRE TREAD SEPARATED FROM THE BELT AND THE VEHICLE WENT INTO A DITCH. A POLICE REPORT WAS TAKEN AND NO INJURIES WERE SUSTAINED. THE TIRES WERE REGULARLY SERVICED PRIOR TO THE INCIDENT. THERE WAS NO WARNING PRIOR TO THE SEPARATION. UPDATED 12/18/2006 - *NM
Nov 15, 2006
+ 10 more complaints for this component
POWER TRAIN
12 complaints
TL* THE CONTACT OWNS A 2002 TOYOTA SIENNA. WHILE THE VEHICLE WAS PARKED WITH THE ENGINE TURNED OFF AND THE EMERGENCY BRAKE ENGAGED, THE VEHICLE SUDDENLY ROLLED BACKWARDS DOWN A SMALL INCLINE AND CRASHED INTO A FENCE POST. A SMALL CHILD WAS PRESENT INSIDE THE VEHICLE, BUT THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO MAITA TOYOTA (2500 AUBURN BLVD, SACRAMENTO, CA). THE DEALER INDICATED THAT THE TRANSMISSION EXPERIENCED A MECHANISM FAILURE, BUT THE EXACT CAUSE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 136,200.
Jan 08, 2018
TL* THE CONTACT OWNS A 2002 TOYOTA SIENNA. THE CONTACT STATED WHILE DRIVING IN REVERSE AT UNKNOWN SPEEDS, THE SHIFTER LEVER BROKE. THE CONTACT APPLIED THE EMERGENCY BRAKE TO COMPLETELY STOP THE VEHICLE. THE CONTACT WAS ONLY ABLE TO DRIVE TO HIS RESIDENCE WHILE IN REVERSE. THE CONTACT THEN REMOVED THE STEERING COLUMN IN ORDER TO MOVE THE SHIFTER TO NEUTRAL. THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE CONTACT WAS CONCERNED WITH THE POSSIBILITY OF THE FAILURE OCCURRING AT HIGHWAY SPEEDS. THE FAILURE MILEAGE WAS 78,000.
Jun 24, 2010
THE AUTOMATIC DOOR ON OUR 2002 TOYOTA SIENNA DOES NOT WORK. THE CABLE BROKE WHILE MY DAUGHTER WAS GETTING IN THE CAR. LUCKILY, SHE WAS NOT INJURED. *TR
Sep 08, 2009
I HOPE YOU WILL BE ABLE TO HELP ME OUT. MY SIENNA HAS 61022 MILEAGES ON IT AND WE BABY THIS CAR TO THE 'T'. ON FEBRUARY 11, 2008, I HAD JUST STARTED THE VEHICLE AND WAS ABOUT TO CHANGE FROM 'P' TO 'D' WHEN THE GEAR SHIFT LEVER BROKE. NO FORCE WAS USED AND WE ALWAYS PULL BACK THE SHIFTER AND CHANGE GEARS WITH MINIMAL FORCE. I HAD THE VEHICLE TOWED TO THE DEALER AND THE TECHNICIAN SHOWED ME WHERE THE ALUMINUM BRACKETS BROKE IN THREE PLACES. I WAS IN SHOCK THAT THE DESIGN AND MATERIAL WAS NOT MADE ENGINEERED TO LAST. THE TECHNICIAN SAID THAT THE MATERIAL IS MADE OF ALUMINUM AND HE JUST REPLACED ONE A COUPLE OF DAYS AGO. I DID SOME RESEARCH ON THE INTERNET AND FOUND OUT THIS IS NOT A SINGLE CASE. THERE ARE A LOT OF PEOPLE WHO HAD THIS SAME PROBLEM ON THEIR SIENNA WORLDWIDE? NORMALLY, THE PART SHOULD LAST THE LIFE OF THE VEHICLE. I START TO WONDER IF THIS IS A DEFECT BECAUSE IT IS HAPPENING ON LOTS OF SIENNAS. ALSO THIS REPAIR IS EXTREMELY EXPENSIVE. IT COST ME $834.69.00 US DOLLAR. (PARTS $166.16, LABOR $655.65) PLEASE LET ME KNOW IF THIS IS COMMON AND IF TOYOTA SHOULD HAVE TAKE A FULL RESPONSIBILITY IN THIS KIND OF MATTER AND CONSIDER THIS AS A DEFECT. THANK YOU FOR YOUR ATTENTION IN THIS ISSUE. *TR
Feb 24, 2009
ONE WEEK AGO I WAS RUNNING ERRANDS WITH THE TOYOTA SEQUOIA, BUT THE CAR REFUSED TO START ONCE I COMPLETED MY ERRANDS. EVENTUALLY, THE CAR HAD TO BE TOWED AND THE REPAIR SHOP REPORTED THAT THE GEAR SHIFT BRACKET AND LEVER WERE BROKEN AND THEREFORE PREVENTED THE GEAR FROM PROPERLY GOING INTO PARK. THE REPAIR SHOP REPORTED SEEING SEVERAL SUCH CASES RECENTLY BUT STATED THAT TOYOTA HAS INFORMED HIM THAT THE PROBLEM RESULTED FROM IMPROPER HANDLING OF THE GEAR SHIFT. I HAD THECAR FOR MORE THAN 5 YEARS AND HAVE ALWAYS FOLLOWED THE PROPER PROCEDURE. PERHAPS THIS NEEDED FURTHER INVESTIGATION. *AK
May 19, 2007
+ 7 more complaints for this component
ELECTRICAL SYSTEM
8 complaints
ALL THE LOCKS KEEP UNLOCKING, AND LOCKING WITHOUT ANYONE IN OR AROUND THE VEHICLE, BECAUSE LOCKS ARE LOCKING AND UNLOCKING IT IS CAUSING THE BATTERY TO DRAIN. THE DOORS LOCK AND UNLOCK WHILE VAN IS IN GEAR, WHILE DRIVING, AND WHEN VAN IS NOT RUNNING WITHOUT KEY IN IGNITION. I HAVE 2 CHILDREN AND BELIEVE THIS IS A SAFETY ISSUE! *TR
Apr 08, 2015
AUTOMATIC SLIDING DOOR SOMETIMES WILL NOT SHUT AND REQUIRES MULTIPLE, REPEATED PUSHING OF THE DRIVER'S SLIDING DOOR BUTTON UNTIL THE DOOR SHUTS. OFTEN TIMES, I WILL HAVE TO TURN OFF THE ENGINE AND CRANK THE ENGINE AGAIN AND THEN KEEP PUSHING THE DRIVER'S SLIDING DOOR BUTTON UNTIL (IF I AM LUCKY), THE AUTOMATIC SLIDING DOOR CLOSES. THIS PROCESS CAN TAKE 10 MINUTES OR LONGER DEPENDING ON HOW MUCH TIME I HAVE WHEN THIS PROBLEM OCCURS. SOMETIMES, I WILL TURN OFF THE ENGINE AND LEAVE THE DOOR OPEN FOR AN HOUR OR SO BEFORE CRANKING THE CAR AGAIN AND PUSHING THE BUTTON TO TRY TO CLOSE THE AUTOMATIC SLIDING DOOR. *TT
Oct 26, 2011
TL*THE CONTACT OWNS A 2002 TOYOTA SIENNA. WHILE DRIVING AT APPROXIMATELY 60 MPH ON A ROAD UNDERGOING CONSTRUCTION, THE TIRE PRESSURE INDICATOR LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT PULLED OVER AND TURNED OFF THE IGNITION. HE CHECKED ALL THE TIRES BUT COULD FIND NO PROBLEMS. A MONTH LATER, WHILE DRIVING ON THE SAME ROAD (NO CONSTRUCTION THIS TIME) AT APPROXIMATELY 60 MPH, THE TIRE PRESSURE INDICATOR LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AGAIN. THE CONTACT INSPECTED THE TIRES AGAIN BUT FOUND NO CAUSE FOR THE LIGHT. THE VEHICLE HAD NOT BEEN INSPECTED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000. THE CURRENT MILEAGE WAS APPROXIMATELY 72,000.
Apr 13, 2010
2002 TOYOTA SIENNA VAN. THE VEHICLE COMPUTER WILL SPORADICALLY TRIGGER THE CHECK ENGINE LIGHT TO COME ON BASED ON NO ACTUAL CAUSE. THIS OCCURS AROUND EVERY 5,000 MILES. IT IS TYPICAL FOR THIS COMPUTER FAILURE TO BEGIN AFTER 75,000 MILES ON THIS YEAR OF SIENNA AND TOYOTA'S RECALL ONLY COVERS VEHICLES UP TO 75,000 MILES. THE COMPUTER COSTS $1,000 TO REPLACE. THIS RECALL SHOULD BE EXPANDED TO VEHICLES 10YRS OLD OR LESS. THERE IS PROBABLY AN INTERNAL MEMO FLOATING AROUND TOYOTA WITH A DOLLAR FIGURE ATTACHED BRANZELY BOASTING HOW MUCH THEY SAVED BY "SMOKING" A SHORTER RECALL PERIOD PAST THE US GOVERNMENT. TOYOTA CUSTOMER SERVICES HAS BEEN HOSTILE TOWARD RESOLVING THIS COMPLAINT. *TR
Feb 22, 2010
IN 2003, I WAS TOLD THE ECU UNIT NEEDED REPLACED ON PASSENGER SIDE REAR POWER SLIDING DOOR AS DOOR WOULD INTERMITTENTLY NOT OPEN OR CLOSE. HAS CONTINUED WITH INTERMITTENT PROBLEM UNTIL IT FINALLY WOULDN'T OPEN NOR CLOSE. GIVEN THE VERY HIGH VOLUME OF COMPLAINTS ABOUT THIS PROBLEM ON ALL YEARS OF THE TOYOTA SIENNA, I WOULD LIKE FOR THE ODI TO OPEN AN INVESTIGATION. ALL YOU HAVE TO DO IS GOOGLE "TOYOTA SIENNA POWER SLIDING DOOR PROBLEMS" AND YOU END UP WITH MULTIPLE THOUSANDS OF HITS, WITH MOST BEING CHAT SITES WITH MULTIPLE COMPLAINT THREADS. *TR
Aug 20, 2008
+ 3 more complaints for this component
AIR BAGS
7 complaints
TL* THE CONTACT OWNS A 2002 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE SITTING WITH THE VEHICLE AT A COMPLETE STOP, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. AS A RESULT, THE CONTACT'S VEHICLE WAS PUSHED FORWARD AND THE CONTACT CRASHED INTO THE REAR OF THE PRECEDING VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE LEFT SHOULDER AND NECK. THE FRONT PASSENGER SUSTAINED INJURIES TO THE LEFT LEG AND WHIP LASH. A POLICE REPORT WAS FILED. THE VEHICLE WAS DEEMED AS DESTROYED AND TOWED TO A SALVAGE YARD. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,700.
Nov 21, 2013
I HAD A 2002 TOYOTA SIENNA XLE VAN WITH 106,000 MILES ON IT. IN MARCH 2009 MY SON WAS HIT BY ANOTHER DRIVER AND THE CAR WAS TOTALED. IT SUSTAINED EXTENSIVE FRONT AND REAR DAMAGE. NONE OF THE AIRBAGS DEPLOYED. I AM CONCERNED THAT FRONT AND SIDE AIRBAGS MAY NOT DEPLOY IN OLDER CARS. I BOUGHT THE CAR BECAUSE IT HAD FRONT AND SIDE AIRBAGS, STABILITY CONTROL AND AN EXCELLENT SAFETY RATING. THE CAR WAS EXPERTLY AND CONSTANTLY MAINTAINED YET THE AIRBAGS DID NOT WORK WHEN NEEDED. *TR
May 16, 2009
OUR 2002 TOYOTA SIENNA WAS TRAVELLING STRAIGHT THROUGH AN INTERSECTION AT ABOUT 35 MILES PER HOUR WHEN A 2005 FORD MUSTANG TRAVELLING IN THE OPPOSITE DIRECTION MADE A POOR LEFT TURN AND IMPACTED THE DRIVER'S-SIDE REAR QUARTER OF OUR SIENNA. THE SURPRISE AND IMPACT COMBINED TO PUSH OUR SIENNA OUT OF THE ROADWAY WHERE IT HIT A UTILITY POLE HEAD ON. AIRBAGS ON THE SIENNA DID NOT DEPLOY. THE SIENNA HAS BEEN JUDGED A TOTAL LOSS.
Jul 12, 2005
I WAS INVOLVED IN A 1 CAR HIGH SPEED FRONTAL IMPACT COLLISION WITH A TREE IN MY 2002 TOYOTA SIENNA MINI-VAN. THE AIRBAGS FAILED TO DEPLOY LEAVIN BOTH MYSELF AND MY PASSENGER WITH SIGNIFICANT FACIAL & UPPER BODY INJURIES.
Jul 03, 2005
HAD AN SIDE IMPACT ACCIDENT WHILE DRIVING MY 2002 TOYOTA SEQUOIA. WAS HIT BY A TRUCK TRAVELING BETWEEN 45-50 MPH. STRUCK RIGHT IN FRONT OF DRIVERS DOOR. DRIVERS HEAD WENT THROUGH DRIVERS WINDOW. VEHICLE WAS EQUIPED WITH SIDE CURTAIN AIRBAGS. NONE OF THE AIRBAGS DEPLOYED. VEHICLE WAS DAMAGED ENOUGH TO BE CONSIDERED TOTALED. (ESTIMATE WAS OVER $23,000) TO FIX. WANT TO KNOW WHAT WENT WRONG? PAID EXTRA FOR AIRBAGS THAT DIDN'T WORK. WHO'S RESPONSIBLE?
May 11, 2005
+ 2 more complaints for this component
STRUCTURE,LATCHES/LOCKS/LINKAGES
7 complaints
WHEN THE SUDDEN ACCELERATION PROBLEM ERUPTED I REMEMBER SEEING AN INTERNAL DOCUMENT WHICH RELATED TO THE REAR DOOR LATCH FOR SIENNAS. I OWN A SIENNA AND HAVE HAD TO REPLACE THE REAR LATCH TWICE SO FAR. IT JUST BRAKES APART AND IT BECOMES A REAL HUZZLE SINCE THE REAR DOOR CANNOT BE OPENED. TOYOTA MUST REPLACE THIS LATCHES WITH A GOOD WELL MANUFACTURED MATERIAL. *TR
Dec 15, 2011
THE DOOR LATCHES GOT STUCK INTERMITTENTLY. DOOR IS NOT CLOSED WHILE CAR MOVING. *KB
Nov 28, 2011
2002 TOYOTA SIENNA MINIVAN. WHEN I TRY TO OPEN THE DRIVER SIDE SLIDING DOOR, I CAN HEAR IT UNLATCH BUT REMAINS SHUT. YOU HAVE TO PUSH THE REAR PART OF THE DOOR BACK IN UNTIL YOU HEAR A CLICK, THEN YOU HAVE TO VIOLENTLY PULL THE HANDLE AND THE DOOR WILL OPEN. *TR
Nov 20, 2010
MY HUSBAND AND I PURCHASED A CERTIFIED USED 2002 TOYOTA SIENNA IN 2005. SINCE PURCHASING THE VEHICLE WE HAVE HAD PROBLEMS WITH OPENING AND CLOSING THE SLIDING DOORS AND ISSUE WITH THE TRUNK. IT FIRST STARTED WHEN THE TRUNK WOULD NOT OPEN ANY MORE. THE LITTLE PIECE TO CLICK IT OPEN BROKE OFF. NEXT, THE RIGHT PASSENGER SLIDING DOOR WOULD NOT OPEN FROM THE INSIDE, BUT COULD BE OPENED FROM THE OUTSIDE. EVENTUALLY, THE OUTSIDE HANDLE BROKE OFF (PROBABLY DUE THE INABILITY TO OPEN IT FROM THE INSIDE). NEXT THE LEFT PASSENGER SLIDING DOOR STARTED TO SHOW SIMILARITIES TO THE RIGHT SLIDING PASSENGER DOOR. EVENTUALLY, THIS HANDLE BROKE OFF AS WELL AND WOULD NOT OPEN FROM THE INSIDE. TO DATE, THE SLIDING DOOR ON THE LEFT OR THE RIGHT CAN NOT BE OPENED INSIDE OR OUT. THIS IS A SAFETY ISSUE FOR US AND OUR FOUR KIDS. THE KIDS HAVE TO COME THROUGH THE FRONT TO GET OUT OF THE VAN. IT BECAME SOMEWHAT STRANGE TO ME WHEN I NOTICED THAT OTHER TOYOTA SIENNA MINIVANS HAD HANDLES MISSING OFF THE BACK PASSENGER SLIDING DOORS. I THOUGHT, WHAT IS UP WITH THE QUALITY OF THE VANS? MOST INDIVIDUALS DRIVING MINIVANS ARE TRANSPORTING CHILDREN, SO I WOULD ASSUME THAT THE VANS WERE CONSTRUCTED TO HANDLE THE CONSTANT OPENING AND CLOSING THAT OCCURS FROM THE BACK PASSENGERS. I THINK THIS PROBLEM SHOULD BE ADDRESSED IN A FAIR WAY. WHEN WE WENT TO INQUIRE ABOUT THE TRUNK WE WERE TOLD THAT IT WOULD COST OVER $200, SO WE TOOK THE OPTIONAL ROUTE OF LOADING GROCERIES, LUGGAGE, ETC. FROM THE INSIDE. THE DOOR INCIDENTS HAVE HAPPENED THIS YEAR, 2010. WE HAVE OWNED OTHER VEHICLES WITH THE KIDS, NAMELY 1997 HONDA ODYSSEY THAT DID NOT HAVE ANY OF THE HANDLES MISSING OR ANY PROBLEMS WITH GETTING IN AND OUT OF THE VEHICLE. I SENT A LETTER TO TOYOTA CORPORATE OFFICE ON AUGUST 22, 2010 VIA EMAIL, NO RESPONSE. I PHONE TOYOTA CORPORATE OFFICE ON AUGUST 30, 2010 AND WAS INFORMED THAT THE CAR WAS NOT UNDER WARRANTY (I ALREADY KNEW THIS) AND THAT THERE WAS NOTHING THEY COULD DO AT THIS TIME. *TR
Aug 30, 2010
2002 TOYOTA SIENNA PASSENGER DOOR BEHIND DRIVER NOT OPENING. AUTOMATIC DOOR DOESN'T CLOSE. HAVE BEEN TO THE SHOP FOR THESE PROBLEMS. PROBLEMS PERSIST. *TR
Jul 06, 2010
+ 2 more complaints for this component
SEAT BELTS
7 complaints
2002 TOYOTA SIENNA 3RD ROW SEAT HAS FAULTY SEAT BELT. SEAT BELT WILL NOT RETRACT ON LEFT SIDE OF LAST SEAT. ONLY USED SPARINGLY, STUCK WILL NOT RETRACT. *TR
Jan 02, 2011
I BOUGHT A USED SIENNA MINI VAN FROM TOYOTA IN MD WITH 55.000 MILES ON IT WITH ALL THE WARRANTIES.WHEN WE WENT TO USE THE REAR SEAT BELT ON DRIVER'S SIDE WE NOTICED IT WOULD NOT RETRACT. WE TOOK IT TO DEALER ,AND AFTER HAVING IT FOR A FEW DAYS THEY CALLED ME AND TOLD ME THAT THE REAR SEAT BELTWAS NOT UNDER WARRANTY, AND IT WOULD BE $ 500.00 TO REPLACE. THEN THE THE MAMAGER FOR THE PARTS DEPARTMENT CALED ME, AND SAID THAT THEY WILL COVER HALF THE BILL.I DECLINED SINCE WE NEVER USED THAT SEAT BELT .THEN HE TOLD ME THAT HE WOULD TALK TO THE USED CAR DEPARTMENT ABOUT COVERING SOME OF THE COST HE HAS NOT RETORNED MY CALLS AND EHEN I GO INTO THE DEALERSHIP THEY TOLD ME HE WAS OUT SICK.WERE EXECTING OUR 4 TH CHILD AND WE NEEDED A WORKING SEAT BELT SO WE HAD THE OPTION OF USING THE REAR SEAT BELT SINCE WE STILL WERE MAKING PAYMENTS ON THIS MINI VAN.WE ALSO HAD A MID SEAT THAT SEEMED TO BE LOOSE, AND THE PART NUMBER THEY GAVE ME WAS WRONG .CAN YOU HELP ME WITH THIS SINCERLY , A AM ACONCERNED MOTHER. *AK
May 23, 2007
SEAT BELT FAILURE ON 5 OF 7 SEATS IN 2002 TOYOTA SIENNA VAN - MULTIPLE TIMES AND CONTINIOUS AND ON-GOING PROBLEM - ONLY 3 WORK AS OF NOW (3-21-07). DEALER WILL NOT REPAIR OR CONCERNED WITH.*AK
Mar 21, 2007
DT*: THE CONTACT STATED THE FRONT DRIVER'S SEATBELT RELEASED FROM THE BUCKLE ASSEMBLY WITHOUT WARNING. AFTERWARDS, THE BUCKLE ASSEMBLY WAS DIFFICULT TO LOCK. THE VEHICLE HAS NOT BEEN SEEN BY A DEALER.
Jan 30, 2006
REAR SEAR BELT BUCKLE REFUSES TO LATCH. A CHILD CAR SEAT CANNOT BE INSTALLED IN THIS SEAT. *JB
Jan 07, 2006
+ 2 more complaints for this component
SUSPENSION
6 complaints
THE LOWER REAR MOUNT FOR THE PASSENGER-SIDE REAR SHOCK ABSORBER WAS FOUND WHEN THE VEHICLE WAS STATIONARY TO HAVE BECOME PARTIALLY FRACTURED OVER TIME. IT IS MADE OF THIN HOLLOW METAL WITH INTERNAL THREADS. THERE IS NO REPLACEMENT FOR THIS EXCEPT TO PURCHASE A LARGE MULTI-FUNCTIONAL UNIT COSTING $1,688.00
Mar 25, 2021
1:40 PM, JAN 20, 2007, I WAS DRIVING MY SEQUOIA N/B ON SIERRA HWY IN THE CITY OF SANTA CLARITA. I WAS TRAVELING APPROX 40-45 MPH. I NOTICED A SLIGHT STIFFNESS IN THE STEERING. A SHORT TIME LATER THE LEFT FRONT OF MY VEHICLE VIOLENTLY FELL TO THE GROUND. THERE WERE VEHICLES BEHIND ME AND WITH DIFFICULTY I STEERED TO THE CURB. WHEN THE VEHICLE FELL TO THE GROUND, I HEARD A LOUD 'BANG', AND I FELT THAT I LOST SOME OF MY BRAKES. ONE OF THE DRIVERS BEHIND ME TOLD ME SHE SAW SPARKS COMING FROM UNDER MY VEHICLE. I LOOKED AT THE FRONT OF MY VEHICLE. I SAW THE LEFT FRONT TIRE, WHEEL & HUB (ALL STILL ATTACHED) FOLDED UNDER THE LEFT RUNNING BOARD PREVENTING THE FRONT FENDER AND BUMPER FROM FALLING DIRECTLY TO THE ROADWAY. I SAW THAT THE BRAKE LINES APPEARED TO BE BROKEN. I HAD THE VEHICLE TOWED TO TOYOTA ON MON, JAN 22, 2007. I WAS TOLD THAT IT APPEARED THE LEFT UPPER BALL JOINT HAD BROKEN CAUSING THE WHEEL TO BREAK AWAY FROM THE VEHICLE. THE DEALERSHIP CONTACTED THEIR SERVICE DIRECTOR TO DETERMINE WHAT REPAIRS SHOULD BE MADE. I WAS SUBSEQUENTLY TOLD THAT MY VEHICLE WAS OUT OF WARRANTY AND THAT TOYOTA HAD 'NO LIABILITY' TO REPAIR MY VEHICLE AT THEIR EXPENSE. REPAIR ESTIMATE IS APPROX $5,000. + THE RENTAL VEHICLE THEY ARRANGED. I WAS TOLD A REGIONAL SERVICE INSPECTOR WOULD LOOK AT MY VEHICLE. I TOLD THEM THAT I WANTED THE OLD PARTS IF REPAIRS WERE TO BE MADE. I AM NOW AFRAID TO DRIVE MY VEHICLE. I WENT TO THE TOYOTA WEB SITE AND NOTICED NUMEROUS RECALL NOTICES FROM TOYOTA FOR FRONT BALL JOINT FAILURES ON MY TYPE OF VEHICLE. I RECEIVED NO RECALL NOTICES FROM TOYOTA. TOYOTA STATED MY VIN WAS NOT ON THE LIST FOR ANY RECALL NOTICES. THE TOYOTA SERVICE DEPT STATED THAT THIS WOULD NOT BE CONSIDERED 'NORMAL WEAR AND TEAR' THAT WOULD REQUIRE ME TO HAVE THIS ITEM CHECKED DURING ALL OF MY REGULAR MAINTENANCE SERVICES. THIS FAILURE COULD HAVE BEEN MUCH WORSE, CAUSING SERIOUS INJURY TO MYSELF AND OTHERS ON THE ROAD. AS OF THIS DATE I HAVE NOT BEEN NOTIFIED THAT THE REGIONAL INSPECTOR HAS INSPECTED MY VEHICLE. *JB
Feb 02, 2007
DT: 2002 TOYOTA RUNNER. THE CONSUMER RECEIVED A RECALL LETTER FOR LOWER BALL JOINT. THE CONSUMER STATED THE WHEELS WERE CUTTING THE TIRES ON FRONT WHERE LOWER BALL JOINT WAS LOCATED. THE CONSUMER CONTACTED TOYOTA, WHO SAID IT IS NOT RELATED TO LOWER BALL JOINT, AND THEY COULD NOT DO ANYTHING ELSE FOR THE CONSUMER. THIS HAS BEING HAPPENING SINCE THE CONSUMER BOUGHT VEHICLE. IT HAS 30,000 MILES , AND NEEDED NEW TIRES.*AK
Sep 27, 2005
THE VEHICLE NEEDED NEW TIRES DUE TO FRONT END BEING OUT OF ALIGNMENT. THE CONSUMER REQUESTED INFORMATION ABOUT THE PREMATURE TIRE WEAR PROBLEM ON LATE MODEL TOYOTA SIENNA. *BF *SC
Nov 22, 2004
WHILE TRAVELING ON HIGHWAY VEHICLE VEERS TO LEFT. DEALERSHIP IS AWARE OF PROBLEM.*AK
Aug 12, 2002
+ 1 more complaint for this component
STEERING
6 complaints
STEERING GETS STIFF HARD TO TURN STEERING
Feb 22, 2018
TL* THE CONTACT OWNS A 2002 TOYOTA SIENNA. THE CONTACT WAS DRIVING APPROXIMATELY 5 MPH WHEN THE STEERING WHEEL BECAME ABNORMALLY HARD TO MANEUVER. THE CONTACT STATED THAT HE WAS ABLE TO FINALLY MOVE THE STEERING WHEEL BUT THE VEHICLE WOULD NOT RESPOND. THE VEHICLE WAS TOWED TO THE TO THE CONTACTS PLACE OR RESIDENCE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.
Jan 28, 2011
TL*THE CONTACT OWNS A 2002 TOYOTA PRIUS. EACH TIME THE VEHICLE IS DRIVING FORWARD OR IN REVERSE AT APPROXIMATELY 4 TO 10 MPH, IT SHAKES VIOLENTLY. THE FAILURE OCCURS INTERMITTENTLY AND USUALLY IN COLD WEATHER. THE VEHICLE SHAKES ROUGHLY AFTER IT HAS BEEN DRIVEN FOR A WHILE. THE VEHICLE WAS TAKEN TO A DEALER ON TWO OCCASIONS. SERVICE BULLETIN NUMBER 20040604 WAS REFERENCED. THE DEALER DISCOVERED THAT THE STEERING RACK AND STEERING COMPUTER FAILED AND NEEDED TO BE REPLACED AT THE COST OF $2,200. THE CURRENT MILEAGE WAS 50,000 AND FAILURE MILEAGE WAS 40,000.
Oct 03, 2007
THE STEERING WENT OUT WITHOUT ANY WARNING. 45 MINUTES PRIOR TO THIS, I WAS ON THE INTERSTATE GOING 70 MILES AN HOUR, THANKFULLY I WAS BACKING OUT OF A PARKING SPACE AT THE TIME, SO NO PERSONAL INJURY OR DAMAGE OF ANY KIND. I COULD HAVE VERY EASILY HAVE BEEN KILLED DO TO DEFECTIVE WORKMANSHIP. I PROMPTLY CALLED GREENVILLE TOYOTA AND REPORTED IT AND THEY WERE TO COME TOW THE CAR FROM RALEIGH BACK TO GREENVILLE. GREENVILLE TOYOTA SAYS THE STEERING COLUMN IS NOT UNDER WARRANTY AND IT WOULD COST ME $328 TO REPLACE IT. IT NEVER SHOULD HAVE COME LOOSE. HERE IS PART OF THE LETTER I'VE SENT TO GREENVILLE TOYOTA: ------------------------------------------------------------ I CRANKED MY 2002 TOYOTA SIENNA AND PUT IT IN REVERSE AND STARTED TO TURN THE WHEEL TO BACK UP. ALL OF A SUDDEN THE STEERING WHEEL POPPED AND THE WHEEL STARTED TO SPIN FREELY. MY BROTHER TOOK A LOOK AT THE SIENNA. HE CHECKED THE FRONT WHEELS AND IT WAS NOT THE TIE RODS. HE THEN CHECKED THE STEERING COLUMN. THE WHEEL SPUN FREELY BECAUSE THE UNIVERSAL JOINT HAD COME LOOSE. THE BOLT THAT GOES FROM THE U JOINT INTO THE STEERING COLUMN NEVER WAS INSTALLED PROPERLY. THE UNIT SHOULD HAVE NEVER, EVER COME APART LIKE THAT. MY BROTHER ATTACHED THE BOLT PROPERLY AND HAD ME ON MY WAY IN A COUPLE OF HOURS. IN HIS MECHANIC'S OPINION THE UNIT WAS NEVER ATTACHED PROPERLY AND WAS AN ACCIDENT WAITING TO HAPPEN. *NM
Oct 12, 2005
PROBLEMS: 1: THE STARTING IDLE WILL NOT KEEP CAR ON IF TEMPERATURE IS BELOW 60 AND I HAD TO PAY $200, JUST TO HAVE TOYOTA CLEAN IT, BUT THEY WOULD NOT REPLACE IT. EVEN AFTER IT BEEN CLEANED THE PROBLEM STILL HAPPENS RANDOMLY. 2: TIRE PRESSURE GAUGE SENSOR HAS ALWAYS BEEN ON EVEN AFTER ITS BEEN RESET TWO DIFFERENT TIMES. 3: RANDOMLY THE FRONT WHEELS WILL VIBRATE THEN STOP AFTER ABOUT 15 MILES. I'VE REPLACED WITH NEW TIRES AND HAD BRAKES DONE TWICE BUT PROBLEMS STILL PERSISTS. *NM
Jan 18, 2005
+ 1 more complaint for this component
VEHICLE SPEED CONTROL
6 complaints
INCIDENT #1 (6/3/2017) - TOOK FOOT OFF ACCELERATOR PEDAL WHEN TURNING ON CITY STREET. CAR PROCEEDED TO ACCELERATE ON ITS OWN WENT UP TO 35 MPH FOR SEVERAL BLOCKS INCIDENT #2 (6/4/2017) - WHILE PARKING CAR IN DRIVEWAY, APPLIED FOOT ON BRAKE PEDAL. ENGINE ROARED AND THRUSTED FORWARD.
Jun 04, 2017
'02 TOYOTA SIENNA, ACCELERATED INTO AN INTERSECTION, CAUSING GRAVE INJURIES TO OTHER DRIVER. TOYOTA DRIVER DOES NOT RECALL THE ACCIDENT. *JB
Feb 04, 2010
TL*THE CONTACT OWNS A 2002 TOYOTA SIENNA. WHILE DRIVING 40 MPH THE CONTACT RELEASED THE ACCELERATOR PEDAL AND THE VEHICLE CONTINUED TO ACCELERATE. THE CONTACT TRIED APPLYING THE BRAKES BUT THE VEHICLE WOULD NOT SLOW DOWN COMPLETELY. THE CONTACT SHIFTED THE VEHICLE INTO NEUTRAL AND IT STILL DID NOT SLOW DOWN. THE CONTACT THEN SHIFTED THE VEHICLE INTO PARK WHILE THE VEHICLE WAS IN MOTION. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER AND SHUT IT OFF. THE CONTACT RESTARTED THE VEHICLE AND THE RPM'S BEGAN TO INCREASE RAPIDLY. THE CONTACT PUMPED THE ACCELERATOR PEDAL AND THE RPM'S DECREASED. THE VEHICLE WAS DIAGNOSED BY THREE LOCAL MECHANICS AND NEITHER ONE OF THEM COULD DUPLICATE THE FAILURE. THE DEALER WAS ALSO UNABLE TO DUPLICATE THE FAILURE AND THAT "GUNK" COULD HAVE COMPOSED IN THE ENGINE, CLOGGED IT WHICH WOULD HAVE CAUSED THE VEHICLE TO ACCELERATE. THE CONTACT STATED THAT THE FAILURE IS DIRECTLY RELATED TO THE CURRENT RECALL FOR THE PEDAL. THE FAILURE MILEAGE WAS 83,271.
Feb 02, 2010
TOYOTA SIENNA VAN APPEARED TO HAVE SUDDEN ACCELERATION PROBLEM WHEN STOPPED AT STOP SIGN. ENGINE REVVED UP AS ACCELERATOR WAS ABOUT TO BE APPLIED, SO I HAD TO APPLY BRAKES AS CAR WAS MAKING SUDDEN MOVEMENTS. QUICKLY PUT CAR INTO NEUTRAL POSITION. *TR
Dec 09, 2009
WHILE APPROACHING A STOP SIGN INTERSECTION, CAR ACCELERATED AND CRASHED INTO ANOTHER. *TR
Nov 04, 2009
+ 1 more complaint for this component
ELECTRICAL SYSTEM,STRUCTURE
6 complaints
WHEN I ATTEMPTED TO OPEN DRIVER SIDE SLIDING DOOR IT WOULD NOT OPEN ELECTRICALLY OR MANUALLY. AFTER SEVERAL FAILED ATTEMPTS TO OPEN I CUT THE CABLE AND WAS ABLE TO THEN OPEN THE DOOR. AT THIS POINT IN TIME BOTH SLIDING DOORS WILL NOT OPEN ELECTRONICALLY BUT WILL OPEN MANUALLY. *TR
Apr 08, 2015
EVER SINCE NOVMBER, 2008, MY 2002 TOYOTA SIENNA PASSENGER SIDE POWER DOOR, HAS INTERMITTENTLY FAILED TO OPEN EITHER BY ACTIVATING THE BUTTON ON THE INSIDE OF THE DOOR COLUMN, BY PULLING THE DOOR HANDLE OUTSIDE, OR THE INSTRUMENT PANEL DOOR BUTTON, OR WORSE, AFTER OPENING, WILL NOT CLOSE. THE DEALER HAD TO REINITIALIZE THE ECU IN NOVEMBER, 2008, AND HAVE HAD INTERMITTENT PROBLEMS SINCE. NOW, SINCE AT LEAST DECEMBER, 2012, THE SLIDING DOOR WILL NOT OPEN AT ALL BY ANY OF THE 3 METHODS AND CANNOT BE REINITIALIZED. ALSO, AT TIMES THE MANUAL DRIVERS SIDE PASSENGER DOOR, IN THE PAST ~ 1 1/2 YEARS WILL NOT OPEN EITHER FROM INSIDE DOOR BUTTON RELEASE OR OUTSIDE DOOR HANDLE AND PASSENGERS HAVE TO CLIMB OVER FROM THE FRONT SEATS TO ENTER OR CLIMB OVER THE FRONT SEAT & CONSOLE TO EXIT THE VEHICLE. I HAVE BEEN ADVISED BY MY LOCAL TOYOTA DEALER THAT I NEED TO "START WITH THE REPLACEMENT OF THE ECU," A PART COSTING $730.00 AND ABOUT $1000 WITH INSTILLATION. I HAVE READ OTHER HORROR STORIES THAT REPLACING THE ECU ISN'T NECESSARILY THE ANSWER AND MANY DON'T KNOW WHAT THE ANSWER IS. HAVE THERE BEEN ANY AUTO RECALLS ON THESE POWER DOOR MECHANISMS YET? I SEE A LARGE VOLUME OF THE EXACT SAME COMPLAINTS ON THE INTERNET FOR THESE SIENNA AS WELL AS WITHIN THE NHTSA DATABASE. IN THE EVENT OF AN EMERGENCY EVACUATION OF THE VEHICLES' PASSENGERS, AS IT STANDS, A CATASTROPHE IS WAITING TO HAPPEN. *TR
Jun 29, 2013
ELECTRONIC AUTOMATIC SLIDING DOOR FAILURES. JULY 2011, PASSENGER SIDE (SLIDING DOOR) ELECTRONIC OUTER DOOR HANDLE STOPPED WORKING. THE ONLY WAY TO ENTER OR EXIT THE VEHICLE IS BY PUSHING THE BUTTON ON THE DOOR JAM OR OVERHEAD CONSOLE. THEN THE DOOR STOPPED OPENING COMPLETELY. THE MOTOR TRIES TO OPEN THE DOOR BUT SEEMS LIKE THE DOOR DOES NOT RELEASE. IT WILL NOT OPEN. APRIL 2012, DRIVERS SIDE (SLIDING DOOR) ELECTRONIC OUTER DOOR HANDLE HAS STOPPED WORKING. THE ONLY WAY TO ENTER OR EXIT THE VEHICLE IS BY PUSHING THE BUTTON ON THE DOOR JAM OR OVERHEAD CONSOLE. THE DOOR OPENS 80% OF THE TIME. WHEN IT DOES NOT WORK THE MOTOR TRIES TO OPEN THE DOOR BUT SEEMS LIKE THE DOOR DOES NOT RELEASE. WHEN THE DRIVERS SIDE PASSENGER DOOR DOES NOT OPEN THE FAMILY HAS TO ENTER OR EXIT THROUGH ONE OF THE FRONT DOORS AND CLIMB THROUGH TO THE BACK SEATS. THERE IS NO INTERNAL MANUAL OVERRIDE OF THESE DOORS. THIS IS NOT SAFE. IN AN EMERGENCY MY FAMILY WILL HAVE TO GO THROUGH THE FRONT DOORS OR BREAK AND GO THROUGH THE WINDOWS. THIS IS A SAFETY HAZARD. THE OUTSIDE DOOR HANDLES AND SLIDING DOOR MECHANISMS SHOULD BE REPAIRED AT NO CHARGE BY TOYOTA. *JS
Apr 30, 2012
POWER SLIDING DOOR DOESN'T CLOSE. *TR
Jan 08, 2012
SLIDING DOORS ON BOTH SIDES HAVE STOPPED WORKING ELECTRONICALLY. THE DOORS MUST BE FORCED MANUALLY AND THIS IS VERY DIFFICULT. TOYOTA WILL NOT ADDRESS THIS ISSUE. *KB
Sep 14, 2011
+ 1 more complaint for this component
STEERING,POWER TRAIN
3 complaints
OUR 2002 TOYOTA SIENNA HAD THE GEAR SHIFT REPAIRED AT A MAJOR ATLANTA AREA TOYOTA DEALER ON MAY 5, 2014. THE GEAR SHIFT REPLACEMENT REQUIRED THE ENTIRE STEERING COLUMN TO BE DISASSEMBLED. ABOUT ONE WEEK AFTER THAT REPAIR, THE STEERING COMPLETELY FAILED. THE STEERING WHEEL TURNED WITH ABSOLUTELY NO CONTROL OF THE WHEELS. BY SHEER LUCK THIS STEERING FAILURE OCCURRED IN A PARKING LOT AFTER JUST TRAVELING ON THE INTERSTATE. HAD THIS STEERING FAILURE OCCURRED AT INTERSTATE SPEEDS, THIS MAY HAVE BEEN FATAL. THE VEHICLE WAS RETURNED TO THE SAME MAJOR ATLANTA AREA TOYOTA DEALER AND THE CAUSE OF THE STEERING FAILURE WAS IDENTIFIED AS "STEERING JOINT BOLT BACKED OFF FROM CONNECTION". I WAS TOLD THAT THE STEERING FAILURE WAS CAUSED BY ONE BOLT COMING LOOSE. THE STEERING FAILURE WAS CORRECTED BY "RE-TIGHTENED' BOLT WITH LOCK TIGHT". IN SUMMARY, THE REPAIR OF A GEAR SHIFT BY A CERTIFIED TOYOTA DEALER SERVICE CENTER RESULTED IN COMPLETE STEERING FAILURE DUE TO ONE BOLT THAT "BACKED OFF FROM CONNECTION" OR THAT WAS NOT PROPERLY TIGHTENED OR SECURED. IT IS VERY CONCERNING THAT TOYOTA?S STEERING COLUMN DESIGN HAS THE POTENTIAL TO CAUSE COMPLETE STEERING FAILURE WHEN ONE BOLT COMES LOOSE. IT IS ALSO A MAJOR ISSUE THAT A CERTIFIED TOYOTA DEALER SERVICE CENTER IS UNABLE TO SAFELY DISSEMBLE AND REASSEMBLE THE STEERING COLUMN AND PROVIDE A SAFE AND DRIVABLE VEHICLE. I WOULD LIKE TO FIND OUT HOW OFTEN THIS TYPE OF STEERING FAILURE HAS OCCURRED ON THIS AND SIMILARLY DESIGNED TOYOTA VEHICLES. I WOULD ALSO LIKE TO KNOW HOW MANY CRASHES, SERIOUS INJURIES OR DEATHS HAVE RESULTED FROM THIS ISSUE. THIS CERTAINLY CAN?T BE THE ONLY OCCURRENCE. I FEEL IT IS IMPERATIVE TO ALERT OWNERS OF THIS VEHICLE AS WELL AS AUTHORIZED REPAIR CENTERS OF THE SITUATION OR ISSUE A RECALL TO ENSURE THAT THE STEERING JOINT BOLT IS SECURE. VIDEO CAN BE SEEN AT: HTTPS://WWW.YOUTUBE.COM/WATCH?V=6XB-CPKR4HY UPDATED 1/9/2015 *JS
Jun 13, 2014
TL* THE CONTACT OWNS A 2002 TOYOTA SIENNA. THE CONTACT STATED THAT THE GEAR SHIFT FAILED TO SHIFT OUT OF PARK AND DRIVE. THE FAILURE RECURRED SPORADICALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE IT WAS STATED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Sep 18, 2013
MY WIFE WAS BACKING OUT OF A PARKING SPACE ON A SLIGHT INCLINE. WHEN SHE STOPPED AND TRIED TO PUT THE CAR INTO DRIVE, THE GEARSHIFT BROKE. WE HAD THE VAN TOWED TO THE TOYOTA DEALER AND THEY DETERMINED THAT THE METAL PARTS INTO WHICH THE GEAR SHAFT INSERTS HAD BROKEN CLEAN IN HALF. NEITHER THE CUSTOMER SERVICE REP NOR THE MECHANIC HAD EVER SEEN THAT HAPPEN BEFORE THEY CLAIMED. NEVERTHELESS, TOYOTA DID NOT DEEM THIS TO BE A DEFECT AND WE HAD TO PAY CLOSE TO $800 TO HAVE IT FIXED. HAD THIS HAPPENED ON A STEEPER HILL OR HAD MY WIFE BEEN PULLING OUT INTO A BUSY STREET, AN ACCIDENT MOST DEFINITELY COULD HAVE OCCURRED. I HAVE KEPT THE PARTS WHICH I BELIEVE WERE FAULTY/DEFECTIVE. THE PARTS THAT WERE REPLACED WERE A TILT STEERING SUPPORT, A STEERING TUBE SUB-ASSEMBLY, A SHAFT SUB-ASSEMBLY AND A TILT STEERING BOLT. *TR
Apr 11, 2009
EQUIPMENT
3 complaints
INTERMITTENTLY, THE PASSENGER SIDE REAR DOOR, THE AUTOMATIC SLIDER, DOES NOT OPERATE PROPERLY. WHILE CLOSING, THE DOOR POPS OPEN UNLESS HELD AND DRAGGED INTO LATCHING POSITION. DEPRESSING THE BUTTON NEAR THE DOOR, ON THE KEY CHAIN, OR ON THE DASHBOARD MAKES NO DIFFERENCE. RESETTING THE SWITCH BY UNHOOKING THE BATTERY DOES NOT IMPACT IT. THIS HAS BEEN ONGOING SINCE THE VEHICLE WAS JUST A COUPLE OF YEARS OLD AND ON WARRANTEE. AT THAT TIME A CABLE WAS ADJUSTED AND IT WAS BETTER FOR SOME TIME. THE PROBLEM COMES AND GOES WITHOUT ADJUSTING; CURRENTLY SERVICE ENGINEERS FIND NO EASY RESOLUTION UPON EVALUATION. RATHER, THEY REPORT A NEED TO GO THROUGH THE ENTIRE ELECTRICAL HARNESS AT GREAT EXPENSE.
Mar 31, 2010
I PURCHASED A 2002 TOYOTA SAQUOIA IN THE YEAR OF 2002,IN THE YEAR 2003 MY AIR CONDITIONING SYSTEM WENT OUT IN MY NEW VEHICAL UPON TAKING IT TO THE LOCAL TOYOTA DEALER I WAS TOLD THAT MY COMPLETE AIR CONDITIONING SYSTEM NEEDED TO BE REPLACED,I HAVE WENT A COMPLETE YEAR WITH OUT AN AIR CONDITION SYSTEM MIND YOU I LIVE IN AUGUSTA GEORGIA,THIS CAUSES SEVERAL THINGS TO NOT FUNCTION PROPERLY SUCH AS GAS GAGE NOT PROPERLT WORKING,WHEN YOU DRIVE THE CAR 60 MPH OR OVER THE TRUCK BEGAN TO BURN,THE AIR COMES ON AUTOMATICLLY AND THE TRUCK BEGAN TO JUMP VERY BADLY LIKE THE CAR IS GOING TO BLOW UP,THE HEAT ONLY WORKS WHEN YOU SET IT AT 80 DEGREES OR HIGHER SO YOU CAN ONLY LEAVE IT ON FOR SO LONG THEN YOU MUST TURN IT OFF AND WHEN IT GETS COLD AGAIN YOU HALF TO TURN IT ON AGAIN THIS GOES ON ALL DAY LONG.I CAN'T SEM TO GET ANY ONE FROM TOYOTA TO HELP ME WITH THERE DEFAULT, MY WIFE WON'T EVEN DRIVE THE CAR.SO WHEN I TOOK IT TO A NOTHER DEALER TO SEE IF THIS WAS REALLY THE PROBLEM HE TOLD ME THAT THE SYSTEM WAS REALLY BLOWEN.SIRS I WORK VERY HARD FOR MY MONEY AND I DON'T HAVE A LOT OF IT TO GIVE AWAY,IREALLY DON'T APPRICIATE A PRESTEGIOUS COMPANY SUCH AS TOYOTA TO PRAY ON ON IT'S CONSUMER. WHEN THE VEHICAL WAS CHECKED TO SEE IF THERE WAS A RECALL AT MY REQUEST THERE WAS WHAT YOU CALL A BULLITEN ON THIS PROBLEM,I THEN ASKED IF YOU KNOW THAT THIS PROBLEM ENOUGH WHY ISN'T THERE A RECALL I REALLY DON THINK THAT I THE CONSUMER SHOULD HALF TO FOOT A $2000 BILLL ON SOMETHING THAT WAS NOT MY FAULT I AM VERY SORRY THAT I PICKED A TOYOTA SEQUOIA THIS IS NOT A CHEAP VEHICAL IF YOU CAN HELP ME AND MY FAMILY PLEASE DO SO.THANK YOU IN ADVANCE. *AK
Dec 07, 2004
I HAVE A 2002 TOYOTA SIENNA MINI VANAND MOSTLY DURING COLD DRY MONTHS I GET A SHOCK EVERY TIME I GO TO CLOSE THE DOOR TO GET OUT OF THE VAN. I TOOK THE VAN TO THE LOCAL TOYOTA DEALER AND COMPLAINED ABOUT THE PROBLEM. THE DEALER SAID THAT HE RECEIVED OTHER COMPLAINTS FROM OTHER VAN OWNERS ABOUT PEOPLE GETTING SHOCKED AS THEY WERE GETTING OUT OF THE VAN. HE LOOKED THE VAN OVER AND SAID EVERYTHING WAS OK AND THAT IF I CONTINUED TO GET SHOCKED TO PUT A FABRIC SOFTENER SHEET IN THE VAN TO SEE IF THAT HELPED , WHICH IT DIDN'T. MY CONCERN IS OTHER THAN BEING SHOCKED EVERY TIME I EXIT THE VAN IF THERE IS THAT MUCH STATIC THAT BUILDS UP IN THE VAN WHILE COMMUTING WHAT HAPPENS WHEN I CARRY A GASOLINE CAN IN THE VAN, SHOULD I SUSPECT A FIRE WOULD RESULT? PLEASE HELP ME RESOLVE THIS ISSUE.
Sep 28, 2003
FUEL SYSTEM, GASOLINE
3 complaints
I BOUGHT MY 2002 TOYOTA SIENNA, 05/04/2004, 7011 MILES AFTER MY CHECK ENGINE LIGHT WAS ON. DEALER FIXED IT BY REPLACING EMISSION CONTROL CHARCOAL CANISTER. IN JUNE 2005 & AFTER APPROXIMATELY 1500 MILES LATER, GAS REFUELING VALVE STARTED SHUTTING OFF, EVEN THOUGH GAS WAS NOT FULL. DEALER CHECKED & SAID I NEED A NEW EMISSION CONTROL CHARCOAL CANISTER, BECAUSE MY PREVIOUS CANISTER WAS OUT OF WARRANTY, I HAVE TO PAY $495 (PART+ LABOR) TO REPLACE IT. I COMPLAINED OF THIS PROBLEM REPEATING SOON, DEALER COULD NOT GIVE SATISFACTORY ANSWER. IN CONSUMERS WEBSITE I HAVE FOUND OUT THAT THERE ARE LOTS OF COMPLAINTS ABOUT 2002 TOYOTA VEHICLES. IS IT POSSIBLE THIS PART IN THIS YEAR FAILED MORE OFTEN THAN NORMAL? *TR
Apr 30, 2008
I BOUGH A 2002 TOYOTA SIENNA NEW IN 2001. THE WARRANTY RAN OUT TWO MONTHS AGO AND NOW I HAVE A PROBLEM. THE PROBLEM IS THE CAR DOES NOT ACCEPT GAS AT THE GAS STATION. I BROUGHT IT TO THE DEALER (PENN TOYOTA - 516-621-6800 ) FOR ITS ANNUAL INSPECTION. I CALLED TO MAKE THE APPOINTMENT AND MENTIONED THE PROBLEM, ALREADY, BEFORE SEEING THE VEHICLE THEY SAID IT WAS THE CHARCOAL CANISTER THAT IS CLOGGED. THEY REPLACED IT AT A COST OF ALMOST 500 DOLLARS. I PAID, LEFT AND WENT STRAIGHT TO A GAS STATION. THE CAR STILL DOES NOT ACCEPT GAS. I RETURNED THE CAR. NOW IT NEEDS TWO MORE PARTS THAT REQUIRE FOUR HOURS OF LABOR AT 85 DOLLARS AN HOUR AND 200 DOLLARS WORTH OF PARTS. I MENTIONED THAT THE PROBLEM HAS NOT GONE AWAY AND THAT THEY REPLACED THE CARBON CANISTER FOR NO REASON. THEY SAID YES IT NEEDED TO BE CHANGED THAT THEY SEE THIS PROBLEM FOUR TO FIVE TIMES A WEEK. NOW WHAT??????? *JB
Feb 04, 2005
TOYOTA SIENNA SLUDGE & FUEL SYSTEM FAILURE.*AK
May 30, 2003
UNKNOWN OR OTHER
2 complaints
THE ELECTRIC SLIDING DOOR MECHANISM BROKE DOWN . IT OPEN BUT IT DOESN'T CLOSE. IT GETS STOCK.
May 01, 2016
SINCE PURCHASE OF VEHICLE HAD 8 REPAIRS ON SLIDING MANUAL DOORS. THEY END UP GETTING STUCK SO YOU CANT OPEN IT TO GET IN OR OUT. HAD 1 OR 2 REPAIRS 2003 AT MARK JACOBSON TOYOTA,6 REPAIRS(2004,05,06) AT FRED ANDERSON TOYOTA,1 REPAIR TAO AUTO(2010), IN NEED OF REPAIR NOW ALSO. *TR
Feb 05, 2012
VEHICLE SPEED CONTROL,SERVICE BRAKES
2 complaints
WHEN DRIVING ON CRUISE CONTROL AND LIGHTLY BRAKING THE CAR SUDDENLY ALARMINGLY ACCELERATES. DEALER CLAIMS VARIOUS ISSUES THAT THEY TRIED BUT NON RESOLVED THE PROBLEM. I AM READY TO SELL AND AFRAID THAT THE BUYER MIGHT NOT REMEMBER TO FOLLOW MY INSTRUCTION TO TURN OFF THE CRUISE CONTROL BEFORE BRAKING. I HAVE BROUGHT THE CAR TO THE DEALER SEVERAL TIMES OVER THE YEARS, MOST RECENTLY THIS YEAR 2014. *TR
Oct 04, 2014
I WAS PULLING FORWARD FROM A RED LIGHT, SLOWLY ACCELERATING. SOMEONE CUT ME OFF, I SWERVED, AND THEN ACCELERATED INTO TRAFFIC. THE CAR STARTED ACCELERATING ON ITS OWN, FROM ABOUT 35 MPH (WHERE I PULLED MY FOOT OFF THE ACCELERATOR PAD TO "HOLD" THE SPEED BUT NOT CONTINUE ACCELERATING) UP TO 55 MPH--THIS HAPPENED VERY QUICKLY, IN A SMATTERING OF SECONDS. I REMEMBERED READING THAT YOU SHOULD JUST SLAM ON THE BRAKE AND HOLD IT DOWN HARD, WHICH I DID. THIS DID STOP FURTHER ACCELERATION, BUT IT DID NOT IMMEDIATELY SLOW THE CAR. I WAS ABLE TO SLOW THE CAR IN ABOUT 10 SECONDS, THOUGH DECELERATION WAS VERY SLOW. WHEN I FINALLY RETURNED TO 35 MPH, I DID NOT ATTEMPT TO ACCELERATE AGAIN FOR ABOUT TWO MILES. I STOPPED AT ANOTHER TRAFFIC LIGHT, AND WHEN I STARTED FORWARD FROM THE LIGHT, I DID NOT DEPRESS THE ACCELERATOR PAD WITH MY TYPICAL FORCE, ACCELERATING AT ABOUT HALF THE SPEED I NORMALLY WOULD, AS I DID NOT WANT TO BE TAKEN BY SURPRISE BY THE UNEXPECTED SUDDEN ACCELERATION AGAIN. THE PROBLEM DID NOT FURTHER REPEAT ITSELF THIS EVENING, BUT IT WAS QUITE SCARY WHEN IT HAPPENED. I KNOW IT WAS NOT THE FLOOR MAT UNDER THE PEDAL, AS THE FLOOR MAT HAS BEEN CUT AWAY FROM THE PEDAL AREA AND WAS PULLED VERY FAR BACK INTO THE DRIVER'S SEAT AREA. *TR
Jul 31, 2012
ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES
2 complaints
AUTOMATIC SLIDING DOOR ON TOYOTA SIENNA OFTEN DOES NOT CLOSE. EVEN WHEN ENCOURAGED "MANUALLY" TO CLOSE, IT PULLS BACK SEVERAL TIMES. IF AUTO FEATURE IS TURNED OFF, IT WON'T PULL CLOSED AT ALL. SLIDING DOOR ON LEFT SIDE WON'T OPEN FROM INSIDE. OCCASIONALLY LOCKS ITSELF SO THAT IT CAN'T BE OPENED FROM OUTSIDE EITHER, EVEN IF ALL OTHER DOORS ARE UNLOCKED. *TR
Jul 15, 2009
IN 2003, ECU UNIT WAS REPLACED ON PASSENGER SIDE REAR POWER SLIDING DOOR AS DOOR WOULD INTERMITTENTLY NOT OPEN OR CLOSE. HAS CONTINUED WITH INTERMITTENT PROBLEM SINCE REPLACEMENT UNTIL IT FINALLY WOULD OPEN BY NOT CLOSE. GIVEN THE VERY HIGH VOLUME OF COMPLAINTS ABOUT THIS PROBLEM ON ALL YEARS OF THE TOYOTA SIENNA, I WOULD LIKE FOR THE ODI TO OPEN AN INVESTIGATION. ALL YOU HAVE TO DO IS GOOGLE "TOYOTA SIENNA POWER SLIDING DOOR PROBLEMS" AND YOU END UP WITH MULTIPLE THOUSANDS OF HITS, WITH MOST BEING CHAT SITES WITH MULTIPLE COMPLAINT THREADS. *TR
Jul 27, 2008
VISIBILITY
2 complaints
I PURCHASED A 2002 TOYOTA SEQUOIA IN NOVEMBER 2002. WHEN THE VEHICLE WAS PURCHASED THE SALES PERSON TOLD ME THAT THE HEATING/AIR CONDITIONER SYSTEM APPEARED TO BE A POORLY DESIGNED, BUT I DID NOT THINK THAT A BIG OBSTACLE TO MY PURCHASE. I HAD CONTINUAL PROBLEMS TRYING TO REGULATE THE TEMPERATURE IN THE VEHICLE. IT WAS EITHER 65 DEGREES AND THE NEXT LEVEL DOWN WAS COLD. I WAS ALWAYS FLIPPING THE KNOB BACK AND FORTH TRYING TO REGULATE THE TEMPERATURE. THIS WAS NOT A BIG SAFETY ISSUE UNLESS TAKING MY EYES OFF THE ROAD FOR THESE ADJUSTMENTS CAN BE CONSIDERED HAZARDOUS. BUT I LIVE IN A SOMEWHAT COLD CLIMATE AND I HAVE HAD TROUBLE KEEPING THE WINDOWS DEFROSTED ON SOME DAYS PARTICULARLY IF THE HUMIDITY WAS HIGH. THIS COULD BE CONSIDERED A SAFETY ISSUE. I JUST TOOK THE VEHICLE TO THE TOYOTA SERVICE DEPARTMENT BECAUSE AIR CONDITIONER LIGHT WAS BLINKING. LOOKING AT A REPAIR BILL OF AROUND $1,600.00 FOR A NEW COMPRESSOR AND CLUTCH. OF COURSE, I DO NOT HAVE AN EXTENDED WARRANTY AS THIS WAS MY SIXTH TOYOTA ,AND I HAVE NEVER HAD ANY PROBLEMS SUCH AS THIS IS THE PAST. SINCE I HAVE READ THAT OTHERS HAVE EXPERIENCED THE SAME PROBLEMS I WOULD URGE SOMEONE TO LOOK INTO THE ISSUE BEFORE SOMEONE GOT KILLED BECAUSE OF INABILITY TO SEE OUT THE FRONT WINDOW. *AK
May 22, 2007
FRONT PASSENGER SIDE WINDOW WAS NOT OPERATIVE. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE ELECTRICAL SWITCH BURNED OUT. THE ELECTRICAL SWITCH WAS REPLACED NUMEROUS TIME. *AK
Mar 30, 2004
SERVICE BRAKES, AIR
2 complaints
I AM DEALING WITH UNDERSIZED BRAKE CALIPER AND ASSOCIATED ROTOR AND BRAKE PAD QUALITY PROBLEMS. THE CARS SHAKES VIOLENTLY QWHEN APPLYING THE BRAKES. THEY ARE CAUSING THE ROTORS TO OVERHEAT CAUSING THE ROTORS TO WARP AND EXCESS WEAR. WHILE TOYOTA RECOGNIZED THAT THE CALIPERS ARE TOO SMALL FOR THE 2002 SEQUOIA, THEY WOULD ONLY REPLACE THEM UNDER WARRANTY. NOT SURE WHY THEY ARE ONLY TOO SMALL UNDER WARRANTY. DO THEY GROW AFTER THE WARRANTY EXPIRES? THIS IS BAD POLICY. THE DEALER RECOMMENDED I SPEND THE $2000 TO FIX THE PROBLEM, WHICH TOYOTA SAYS IS NOT A PROBLEM AFTER THE WARRANTY EXPIRES. WHEN I SPOKE TO THE LOCAL DEALER,BOULDER TOYOTA, HE STATED IT IS NOT A SAFETY ISSUE, ONLY A QUALITY QUESTION. I SEEM TO GET TWO DIFFERENT STORIES FROM THE DEALER AND TOYOTA "CUSTOMER EXPERIENCE". I HAVE RESEARCHED A NUMBER OF SITES INCLUDING NHTS AND AUTOBYTEL. APPARTENTLY I AM NOT UNIQUE AND MANY OTHERS ARE CLAIMING PROBLEMS WITH TOYOTA SEQUOIA BRAKES. THIS IS NOT THE QUALITY I EXPECTED FROM A TOYOTA.
May 18, 2005
THE REAR BRAKES HAVE BEEN SQUEAKING WITHIN THE FIRST YEAR WITH LESS THAN 10,000 MILES. THE LOCAL DEALER INSPECTED AND TRIED TO CORRECT THE PROBLEM THREE TIMES WITH NO IMPROVEMENT. ON 03/12/2003, THE DEALER WORKED ON THE SQUEAKING BRAKES THE THIRD TIME AND REPORTED THAT DEALER WILL CALLED TECHNICAL ASSISTANCE LINE AND WILL FOLLOW UP ON THIS ISSUE, CUSTOMER WILL BE ADVISED. HOWEVER, THE SQUEAKING BRAKES ONLY GET WORSE AND NEVER HEAR FROM NEITHER DEALER NOR TOYOTA. I CALLED TOYOTA DIRECTLY AND THEY TOLD ME IT WAS THE FEDERAL GOVERNMENT CHANGE IN THE WAY MANUFACTURES MAKE BRAKES SHOES. I CAN NOT BELIEVE THAT TOYOTA BLAME THIS CONTINUE EXCESSIVELY SQUEAKING BRAKES PROBLEM TO FEDERAL GOVERNMENT. PLEASE FILE YOUR COMPLAINT IF YOU HAVE THE SAME PROBLEM. *LA
Oct 22, 2003
PARKING BRAKE
2 complaints
THE VEHICLE WAS PARKED FOR APPROXIMATELY FORTY FIVE MINUTES AND WITHOUT WARNING THE EMERGENCY BRAKE RELEASED AND THE VEHICLE ROLLED BACKWARDS INTO ANOTHER VEHICLE. (MODEL/MR2 SPYDER) SCC *JB
May 15, 2003
VEHICLE WAS PARKED IN AN INCLINED SPOT. PARKING BRAKE ENGAGED. PARKING BRAKE FAILED AND CAR ROLLED OVER A CURB INTO A METAL POLE ABOUT 10-15 MINUTES AFTER THE CAR WAS PARKED. *PH (2002 TOYOTA MR2) *JB **DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT OVER TO ARTEMIS**768022
Oct 02, 2002
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE
1 complaint
CHECKING ENGINE LIGHT ON AND OFF SLIDE DOOR NOT WORKING PROPERLY
Apr 05, 2023
SERVICE BRAKES
1 complaint
BRAKES MAKE A NOISE WHEN THE CAR IS ABOUT TO STOP. THERE IS A SQUEAL AND THUMP THAT CAN BE HEARD. HAVE TAKEN THIS IN SEVERAL TIMES TO BE FIXED. THEY SAY THE BRAKES ARE SAFE. I AM 74 YEARS OLD AND HAVE HAD MANY CARS OVER THE YEARS AND THE ONLY TIMES OTHER CARS HAVE MADE THIS KIND OF NOISE IT WAS TIME TO CHANGE THE BRAKES. IN THIS CASE THE BRAKE PADS SEEM TO HAVE PLENTY OF LIFE LEFT. FUNNY THAT WHEN THE REAR DRUMS ARE REMOVED AND THE BRAKE AND DRUMS ARE THOROUGHLY CLEANED THE NOISE DOES NOT HAPPEN FOR A WHILE. THE FIRST COMPLAINT WAS MADE AT 15,523 MILES AND CONTINUES TOO THIS DAY. AT 31,842 MILES THE REAR DRUMS WERE REPLACED PER TSB BR003-04. TOOK THE CAR IN AGAIN AT 125,559 MILES AND WE WERE TOLD WE NEEDED NEW REAR DRUMS. THEY HAD BEEN REPLACED. THEY HAVE A PROBLEM WITH BRAKES AND NEED TO FIX THE PROBLEM.
Jul 01, 2019
AIR BAGS,EQUIPMENT
1 complaint
TL* THE CONTACT OWNS A 2002 TOYOTA SIENNA. THE CONTACT STATED THE VEHICLE LEAKED WATER FROM THE AIR CONDITIONING SYSTEM AND THE SRS AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. ...UPDATED 09/12/16 *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED UNDER AN EXTENDED WARRANTY. *JS
Jul 14, 2016
POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
I BACKED OUT OF MY DRIVEWAY ONTO THE ROAD. I SHIFTED FROM REVERSE TO DRIVE. I PUT MY FOOT ON THE GAS PEDAL AND DID NOT EXPERIENCE TYPICAL ACCELERATION. I TOOK MY FOOT OFF THE GAS PEDAL COMPLETELY. THEN I PUT MY FOOT BACK ON THE GAS PEDAL AND PUSHED DOWN HARDER THAN NORMAL TO SEE IF I GOT A RESPONSE. AT THIS POINT THE ENGINE BEGAN TO REV. THEN I HAD TO PUT MY FOOT ON THE BRAKE TO PREVENT THE CAR FROM MOVING FORWARD. EVEN WITH MY FOOT ON THE BRAKE THE ENGINE CONTINUE TO REV AND THE CAR WAS STILL MOVING FORWARD. I PUT THE CAR IN NEUTRAL AND WITH MY FOOT OFF THE GAS PEDAL THE ENGINE CONTINUE TO REV. I THEN DEPRESSED THE GAS PEDAL WITH MY FOOT BRIEFLY AND TOOK MY FOOT OFF AND THE ENGINE STOPPED REVVING AT THIS POINT. I PUT IT IN DRIVE AND HAD NO PROBLEMS WITH IT AFTER THAT POINT. WHILE THE VEHICLE WAS REVVING MY LEFT FOOT WAS NOT TOUCHING OR NEAR THE GAS PEDAL. THE FLOOR MAT WAS NOT IN THE WAY. AND MY RIGHT FOOT WAS FREE AND UNENCUMBERED. THERE WAS NO TRAFFIC AROUND ME SO I WAS ABLE TO FULLY CONCENTRATE ON THE ISSUE AND DID NOT HIT ANYONE OR ANYTHING. *TR
Jan 16, 2015
STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
I WAS DRIVING THE CAR TO TAKE DINNER WITH MY FAMILY WHEN ARRIVE TO THE RESTAURANT I NOTICE WAS A LOT SMOG IN THE MOTOR I OPEN THE HOOD WAS A LOT SMOG SO I PLUG OUT THE BATTERY AND I CALL A MECHANIC AND HE TELLME THE FIRE WAS IN THE POWER STEERING PUMP HE DISCONNECT THE CABLE FROM THE POWER STEERING AND TELLME TO BRING THE CAR TO THE DEALER BECAUSE IS A SAFETY PROBLEM AND MAYBE HAVE A RECALL. THATS BY I WANT TO NO IF IS COVER FOR THE WARRANTY OR RECALL. *TR
Oct 27, 2013
ENGINE
1 complaint
I AM NOT ALONE IN THIS ISSUE. JUST GOOGLE IT. I HAVE HAD AN ISSUE WITH MY ENGINE LIGHT BEING ON CONSISTENTLY SINCE I HAVE BOUGHT THIS VEHICLE, BRAND NEW. I HAVE SPENT HUNDREDS OF DOLLARS, ENDLESS HOURS AND A LOT OF ANXIETY AND FRUSTRATION. WHEN I LIVED IN OHIO, IT WAS NOT A "BIG DEAL" BECAUSE THERE WERE NO EMISSION REQUIREMENTS. WHEN I MOVED TO ARIZONA, IT BECAME A NIGHTMARE. I HAVE HAD SEVERAL SERVICES BY TOYOTA ON THE VAN. I HAVE PAID HUNDREDS OF DOLLARS FOR WHAT THEY TELL ME IS THE PROBLEM AND IT STILL HAS NOT BEEN FIXED. I READ OTHER PEOPLES STORIES ONLINE AND THE SAME "REMEDIES. SUGGESTED BY TOYOTA AND THEIR COMPUTER READOUTS" THAT COST HUNDREDS, SOMETIME THOUSANDS OF DOLLARS AND IT IS STILL NOT FIXED. THE SAFETY ISSUE ARISES, WHEN IS THE ENGINE LIGHT A REAL ISSUE AND WHEN IS IT JUST TOYOTAS MANUFACTURING DEFECT? THERE IS NO WAY TO TELL. I AM CAMPAIGNING AND WILLING TO ORGANIZE A SOCIAL MEDIA RECALL. I AM TIRED AND OUT OF MONEY FOR REPAIRS THAT DO NOT WORK. IT IS TIME FOR TOYOTA TO ADMIT THE ISSUE AND FIX IT. THANK YOU. *TR
Mar 11, 2013
TIRES,WHEELS
1 complaint
THE SPARE TIRE IS MOUNTED UNDER THE VEHICLE WITH THE SHREDDER VALVE ORIENTED DOWNWARD FOR EASY ACCESS. THE WHEEL IS STEEL AND IS LOCATED SO THE TIRES KICK UP WATER AND ROAD SAND AND, WITH THIS ORIENTATION, WATER IS TRAPPED, LIKE IN A BOWL, AND SITS ON THE STEEL. THE PAINT HAS LONG BEEN BLASTED AWAY FROM THE SAND EXPOSURE AND NOW THE WHEEL IS RUSTED SO BADLY IT IS EXTREMELY THIN AND CANNOT BE USED WITHOUT RISKING FAILURE OF THE WHEEL, ESPECIALLY ON THE FRONT WHERE LOADS CAN REACH IN EXCESS OF 2500 POUNDS IN A DYNAMIC FATIGUE SITUATION. IT IS IMPORTANT TO NOTE THIS SIENNA HAS BEEN RECALLED ONCE ALREADY FOR RUST IN THIS AREA, THANKS TO YOU GUYS, AS RUST WAS DAMAGING THE RETAINING SYSTEM AND THE TIRE WAS FALLING OFF IN TRAFFIC. THEY HAVE SEEN THE RUSTED WHEELS AND THE STRENGTH IS NOW UNPREDICTABLE. ROAD SALT, RAIN, SAND ETC. AMOUNTS. THE SYSTEM DOES NOT HAVE ANY TYPE OF COVER. DEALER TOLD ME IT WAS NOT A PROBLEM. WE HAVE HAD 2 FLAT TIRES AND I THINK WITH MY WIFE & KIDS IN THE CAR IT IS A PROBLEM. IT IS A PROBLEM WAITING TO HAPPEN. *TR
Mar 07, 2013
STRUCTURE,UNKNOWN OR OTHER
1 complaint
HAVE HAD THE SLIDING DOOR LOOKED OUT & "RE-SET" 4 TIMES. IF WE PULL THE DOOR A LITTLE, IT WILL CLOSE, BUT WILL NOT OPEN OR CLOSE WITH ANY BUTTON (FRONT PANEL, KEY FOB OR SIDE PANEL). TODAY IT STARTED TO CLOSE ON MY CHILD & SHE COULDN'T GET IT TO STOP, HER BACKPACK STRAP WAS CAUGHT ON THE SEAT. PRETTY SCARY. RIGHT NOW THE KIDS ARE CLIMBING IN THROUGH THE FRONT PASSENGER DOOR. ALSO, ABOUT 1/2 THE TIME EVEN WITH MANUALLY CLOSING THE DOOR, IT REMAINS OPEN & WILL BEEP WHEN I PUT IT IN GEAR, SO I HAVE TO JUMP OUT & GO PUSH IT CLOSED. **TT
Jun 20, 2011
FUEL SYSTEM, OTHER
1 complaint
PURCHASED 2002 TOYOTA SIENNA NEW. PURCHASED HESS GAS IN FLORIDA, (ETHAN WITHIN 24 HOURS CHECK ENGINE LIGHT CAME ON. HAD CHECKED AND RESET AND EVENTUALLY CAME BACK ON GAIN. REC'D SOME ESTIMATES AN WAS TOLD IT WAS EITHER OXYGEN SENSOR OR CATALYTIC CONV. CATALYTIC BELOW THRESHOLD HOLD NEED TO BE REPLACED. REPLACED AND 3 MONTHS OUT OF WARRANTY ENGINE LIGHT ON AGAIN. CHECK DIAGNOSTIC AND AGAIN SAME CODE. HAD IT RESET, DID NO REPAIRS WITHIN 9 MONTHS LIGHT ON AGAIN. TOLD IT IS DEFINITELY THE CATALYTIC CONV. (LONGEST) ONE; SAME ONE RECENTLY REPLACED. CAN'T UNDERSTAND WHY THIS HAPPENING AGAIN. IS THERE A PROBLEM WITH THE OBD OR IS IT REALLY THE CATY. OR OXYGEN SENSOR.. DEALERSHIP WOULD NOT EVEN OFFER ANY TYPE OF DISCOUNT, THEY QUOTED ME THE SAME PRICE AND I ASKED, "HOW COULD IT BE THE SAME PART?" "COULD IT BE DONE AT HALF COST? WAS TOLD IT WAS ABOUT 1500 PARTS AND LABOR AGAIN. *TR
Mar 04, 2011
STRUCTURE,TIRES
1 complaint
CORROSION ON THE SPARE TIRE CARRIER AND CABLE. CAUSES: 1) BINDING OF CABLE PREVENTING LOWERING OF SPARE TIRE 2) SLIPPING OF CARRIER AND CABLE; POSSIBLY CAUSING SUDDEN DROP; 3) WEAKENING OF CARRIER AND CABLE, AND 4) STICKING OF CARRIER AND CABLE CAUSING JAMMING PREVENTING SPARE TIRE FROM BEING LOWERED OR LOWERED IN A JERKING AND UNSAFE MANNER. 2002 TOYOTA SIENNA FWD, WITH SPARE TIRE CARRIER. *TR
Nov 13, 2010
VISIBILITY,VEHICLE SPEED CONTROL
1 complaint
TL* THE CONTACT OWNS 2002 TOYOTA SIENNA. THE CONTACT STATED THAT BOTH THE FRONT DRIVER AND PASSENGER SIDE WINDOWS WOULD OPEN AND CLOSE WITHOUT THE KEY IN THE IGNITION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THEY WERE UNAWARE OF WHAT CAUSED THE FAILURE. THE DEALER THEN ADVISED THE CONTACT THAT THE ENGINE THROTTLE WAS CAUSING THE ACCELERATOR PEDAL TO STICK AND WOULD NEED TO BE REPAIRED. THE CONTACT STATED THAT THE PEDAL SEEMED TIGHT BUT SHE DID NOT REALIZE THERE WAS A FAILURE WITH THE PEDAL AND ENGINE THROTTLE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 33,000 AND THE CURRENT MILEAGE WAS 35,000. UPDATED 1/19/2010 *CN UPDATED 03/25/11
Nov 02, 2010
POWER TRAIN,LATCHES/LOCKS/LINKAGES
1 complaint
ON AUGUST 15, 2010 WITH THE 2002 TOYOTA SIENNA IN PARK AND WITH NO KEY IN THE STEERING WHEEL A TWO YEAR OLD WAS ABLE TO REMOVE THE GEAR SHIFT FROM PARK ALLOWING THE VEHICLE TO BEGIN TO MOVE BACKWARDS. SEVERAL PEOPLE WERE CLOSE BY AND WERE ABLE TO STOP THE VEHICLE WHICH WAS BACKING UP. ADULTS THEN CHECKED THE VEHICLE AND IN FACT WERE ABLE TO MOVE THE SHIFTER FROM PARK INTO GEAR (WITHOUT THE KEY IN ITS IGNITION). ON AUGUST 16 THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED -"CUSTOMER STATES THE SHIFTER COMES OUT OF PARK WITHOUT THE KEY IN THE IGNITION. CONFIRMED CUSTOMER CONCERN. FOUND SHIFTER CABLE WORN AND IN NEED OF ADJUSTMENT." *TR
Aug 18, 2010
ELECTRICAL SYSTEM,STRUCTURE,LATCHES/LOCKS/LINKAGES
1 complaint
1. TRUNK DOOR LATCH BROKEN AND CANNOT OPEN. TOYOTA DOES NOT PROVIDE A MANUAL TRUNK RELEASE INSIDE THE VAN. 2. PASSENGER SIDE AUTOMATIC SLIDING DOOR WOULD NOT STAY CLOSED. IT JUST KEPT POPPING OPEN. *TR
May 03, 2010
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM
1 complaint
TL*THE CONTACT OWNS A 2002 TOYOTA SIENNA. WHENEVER THE CHARCOAL CANISTER OR ANY MINOR MALFUNCTION OCCURRED IN THE VEHICLE THE TRACTION CONTROL WAS DEACTIVATED. THE TRACTION CONTROL ALSO DEACTIVATED WHEN THE FUEL CAP WAS NOT REPLACED PROPERLY ON THE FUEL TANK. THE FAILURE HAS OCCURRED SEVERAL TIMES AND THE DEALER STATED THAT THEY ARE AWARE OF THE DEFECT; YET, THEY REQUIRE THE CONTACT TO COME IN WHENEVER THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE CONTACT WAS CONCERNED ABOUT THE SAFETY RISK SINCE IT RAINS IN FLORIDA AND THE TRACTION CONTROL WHEN ACTIVATED ENGAGED ITSELF TO ASSIST WITH TRACTION. THE CONTACT HAD TO REPLACE THE CHARCOAL CANISTER VALVE. THE DEALER ALSO STATED THAT THE FAILURE WAS NORMAL AND NOT A DANGER. THE CONTACT IS CONCERNED ABOUT THE SAFETY RISK. THE FAILURE MILEAGE WAS 70,000.
Mar 12, 2010
VEHICLE SPEED CONTROL,SERVICE BRAKES, ELECTRIC
1 complaint
I DRIVE A 2002 TOYOTA SIENNA XLE AND HAVE EXPERIENCED A LURCHING/ACCELERATING WHEN I AM AT A FULL STOP. WHEN IT HAPPENS (WHICH IS BECOMING MORE FREQUENT) IT SEEMS AWKWARD. NOW, I WONDER IS THIS PART OF THE ACCELERATOR PROBLEM TOO? *CW
Jan 28, 2010
SERVICE BRAKES, HYDRAULIC,EXTERIOR LIGHTING
1 complaint
I HAVE A 2002 TOYOTA SEQUOIA WITH 62,000 MI. I HAVE BEEN TO TWO TOYOTA DEALERS TO FIGURE OUT MY PROBLEM. THE VSC TRAC, VSC OFF, ABS AND BRAKE LIGHTS ARE COMING ON. FINALLY AFTER @$700 OF MY MONEY, THEY FIGURED OUT THE PROBLEM TO BE THE ECU. THIS WILL NOW COST ME @1800 FOR PARTS, AND WHO KNOWS YET FOR LABOR. I HAVE READ ONLINE THAT MANY OTHER TOYOTA OWNERS HAVE THE SAME PROBLEM. THIS IS AN EXPENSIVE SITUATION, UNLESS YOU HAVE THE EXT. WARRANTY. I FEEL THAT TOYOTA NEEDS TO DO SOMETHING ABOUT THIS, MAYBE RECALL THIS AND FIX THESE CARS BEFORE THERE IS AN ACCIDENT. I LIVE IN NEW YORK WHERE THERE IS ALOT OF SNOW. MY VSC WILL NOT WORK UNTIL I GET THIS FIXED. I HAVE TWO SMALL CHILDREN AND HAVE TO RELAY ON STANDARD BRAKES IN THE SNOW UNTIL THIS IS FIXED. TOYOTA SHOULD STAND BEHIND THEIR REPUTABLE NAME AND FIX THESE PROBLEMS ASAP..... *TR
Nov 16, 2007
SERVICE BRAKES, HYDRAULIC,EXTERIOR LIGHTING,STRUCTURE
1 complaint
TL*THE CONTACT OWNS A 2002 TOYOTA SIENNA. AT 34,006 MILES, THE BRAKES BEGAN TO MAKE SQUEAKING NOISES AND THE BRAKE WARNING LIGHT ILLUMINATED. THE FAILURE OCCURRED WHILE DRIVING 45 MPH. AT 36,000, 46,000, AND 49,000 MILES, THE DEALER REPLACED THE FRONT AND REAR BRAKES, THE REAR AND FRONT ROTORS, AND ALSO RESURFACED THE FRONT AND REAR DRUMS. THE REPAIRS WERE PERFORMED UNDER WARRANTY. NEVERTHELESS, THE BRAKES CONTINUED TO SQUEAK AND THE BRAKE PEDAL MUST BE DEPRESSED VERY HARD IN ORDER FOR THE VEHICLE TO STOP. THE DEALER STATED THAT THE NOISE WAS DUE TO THE BRAKE BUSTER AND IT NEEDED TO BE REPLACED AT THE COST OF $1,000 SINCE THE VEHICLE WAS OUT OF WARRANTY. THE MANUFACTURER STATED THAT THEY COULD NOT BE OF ASSISTANCE SINCE THE WARRANTY EXPIRED. THEY PROVIDED THE CONTACT WITH REFERENCE NUMBER 2007-0220392. THE CURRENT MILEAGE WAS 78,000 AND FAILURE MILEAGE WAS 34,006. THE DEALER STATED ARM RESTS, REPLACED BRAKE LIGHT BULB, SQUEAK IN THE INSIDE CABIN. UPDATED 11/26/07 *TR
Oct 23, 2007
VISIBILITY,STRUCTURE
1 complaint
I HAVE A 2002 TOYOTA SIENNA VAN. LAST YEAR THE DRIVER'S SIDE RUBBER HOLDING AND SEALING THE WINDSHIELD CAME OUT. ALLOWING WATER INTO THE CAR UNDER AND AROUND THE STEERING COLUMN. TOYOTA CHARGED ME FOR THE REPAIR AND SAID IT WAS A FLUKE. YESTERDAY, THE PASSENGER SIDE FAILED AGAIN ALLOWING WIND AND WATER INTO THE CAR. I HAVE SINCE LEARNED OF ANOTHER SIENNA OWNER THAT HAD THE SAME PROBLEM. *JB
Jun 26, 2006
SEATS
1 complaint
WE HAVE A 2002 TOYOTA SIENNA THAT WE BOUGHT NEW FROM GROSSINGER TOYOTA ON 12/24/01. HAS A 3 YEAR, 36,000 MILE BUMPER-TO-BUMPER WARRANTY. WE WENT TO REMOVE THE 2 REAR SEATS TO CREATE MORE ROOM TO CARRY ITEMS. THE REAR DRIVER'S SIDE CAME OUT WITH NO PROBLEM. THE REAR PASENGER SIDE WOULD NOT DISENGAGE. WE BROUGHT IT INTO GROSSINGER TOYOTA TODAY. THREE TECHNICIANS AND A MANAGER LATER, THEY TOLD US WE BROKE IT. WE TOLD THEM THAT WHEN WE COULDN'T REMOVE IT, WE BROUGHT IT IN TO THEM SO WE WOULDN'T CREATE ANY PROBLEMS. IT WAS THEN THAT THE MANAGER SAID THEY WOULD CONTACT TOYOTA TOMORROW TO SEE IF IT WOULD BE REPLACED UNDER WARRANTY. WE COULDN'T UNDERSTAND HOW IT WOULDN'T BE COVERED UNDER WARRANTY, AS THIS IS TOYOTA'S PROBLEM. THIS IS ALSO WHEN HE TOLD US THEY HAVE HAD OTHER COMPLAINTS ABOUT THE EXACT SAME PROBLEM. DEALER IS GROSSINGER TOYOTA,6747 N. LINCOLN AVE. LINCOLNWOOD, IL 60645 847.675.7100. MANAGER IS NAMED STEVE. WE ARE NOW WAITING TO HEAR BACK FROM GROSSINGER TO SEE WHAT WILL HAPPEN. WE ARE EXTREMELY UNHAPPY WITH GROSSINGER ALL TOGETHER, AS WHENEVER WE BRING IN AN ITEM UNDER WARRANTY, THEY SAY THERE IS NOTHING WRONG, YET THEY FIND A LIST OF ITEMS TO BE SERVICED, ALL WHICH REQUIRE A CHARGE.*AK
Aug 01, 2004
ELECTRICAL SYSTEM,EQUIPMENT
1 complaint
APPROXIMATELY A MONTH AGO THE CLOCK LOST THE TIME. 4/28/04 MILEAGE 42K DRIVING ON NH HIGHWAY RTE 3 SO. APPROACHING THE BEDFORD TOLL IN THE HIGHSPEED LANE (40-45 MILES PER HOUR) THROUGH A CONSTRUCTION ZONE WHEN THE VEHICLE LOST ALL POWER! ENOUGH SPEED LEFT TO PULL INTO THE LEFT BARRIER AND PUT THE VEHICLE IN PARK. THIRD ATTEMPT TO START THE VEHICLE AND THE POWER WAS REGAINED. AUTOFAIR TOYOTA DEALER SHIP INDICATED THAT TOYOTA HAD FORWARDED A CHAMPAIGN. TOYOTA CORPORATE CUSTOMER SERVICE INDICATED THAT THE CHAMPAIGN IS A SERVICE BULLETIN ONLY AND NOT TO BE CONFUSED WITH A RECALL. HOWEVER, NO WARNING LIGHT EVER CAME ON IN THE VEHICLE WHEN THIS HAPPENED. NOT CHECK BATTERY, CHECK ENGINE, NOTHING!
Apr 28, 2004
SUSPENSION,ELECTRICAL SYSTEM,STRUCTURE
1 complaint
A RATTLING NOISE WAS HEARD IN THE SLIDING DOOR. THE CAR VIBRATED WHEN DRIVEN AT ANY SPEED AND THE IGNITION SWITCH WAS DEFECTIVE. THE OWNER WAS FRUSTRATED WITH ALL THAT WAS HAPPENING WITH LITTLE OR NO RESULTS. *AK THE CHECK ENGINE LIGHT HAD COME ON AND WAS TAKEN TO THE DEALER ON SEVERAL OCCASIONS FOR THE SAME PROBLEM. THE FRONT END WAS UNSTABLE. *SC *JB
Jan 22, 2004
WHEELS
1 complaint
AFTER A BLOWOUT ON MY LEFT FRONT TIRE ON MY 2002 TOYOTA SIENNA XLE, I DISCOVERED THAT THE LUG NUTS DESIGNED FOR THE ALUMINUM WHEELS DO NOT FIT THE STEEL WHEEL OF THE FULL SIZE SPARE, AND TOYOTA DOES NOT PROVIDE THE "ACORN" TYPE LUG NUTS FOR THE SPARE. THE LUG NUTS FOR THE ALUMINUM WHEELS DO NOT SEAT PROPERLY AGAINST THE STEEL WHEEL SPARE. I BELIEVE THAT NOT PROVIDING THE PROPER LUG NUTS FOR THE SPARE IS A SERIOUS OMISSION ON TOYOTA'S PART AND MAKES DRIVING WITH THE SPARE WITH THE IMPROPER LUG NUTS VERY DANGEROUS. *LA
Oct 31, 2003
FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM,VISIBILITY,UNKNOWN OR OTHER
1 complaint
THE INSTRUMENT PANEL WAS INOPERATIVE, THE CONSUMER WAS UNABLE TO READ THE VARIOUS FEATURES THAT WERE DISPLAYED ON THE UNIT. THE BATTERY HAD GONE DEAD, AND THE POWER WINDOWS FAILED. THE FUEL CONSUMPTION WAS ABNORMAL AND THE AIR HANDLING SYSTEM DID NOT PERMIT OUTSIDE AIR. *SCC *JB
Feb 13, 2003
STEERING,ELECTRICAL SYSTEM
1 complaint
CONSUMER PURCHASED VEHICLE ON AUGUST 4,2001, AND ON AUG 6 VEHICLE CAUGHT ON FIRE.CONSUMER WAS DRIVING AT APPROXIMATELY 30 MPH WHEN POWER STEERING FAILED, AND COULD NOT TURN STEERING WHEEL. CONSUMER THEN NOTICED SMOKE. ,WAS ABLE TO PULL TO SIDE AND GET CHILDREN OUT OF VEHICLE. FLAMES WERE COMING FROM UNDERNEATH VEHICLE. ENGINE TOTALLY MELTED, AND POSSIBLY WAS A TOTAL LOSS. TOYOTA MECHANIC AND FIRE DEPARTMENT FEEL IT MIGHT HAVE BEEN A ELECTRICAL FIRE. PLEASE PROVIDE FURTHER INFORMATION.*AK
Aug 08, 2001
Where to Find VIN for Problems Check
To check for problems and complaints on your 2002 TOYOTA Sienna, you'll need the VIN number. Find your VIN in one of these 4 common locations.
Understanding VIN Structure for Problem Reports
Each character in your 2002 TOYOTA Sienna 17-digit VIN helps identify specific complaints and problems affecting your vehicle model.
How to Check 2002 TOYOTA Sienna Problems in 3 Steps
1
Locate Your VIN
Find the 17-character VIN on your 2002 TOYOTA Sienna dashboard (visible through windshield), door jamb, engine bay, or vehicle documents.
2
Review by Component
Browse owner-reported complaints organized by vehicle component (engine, transmission, brakes, electrical) to identify common issues and problem patterns for this model year.
3
Check Safety Issues
Review crash and fire incidents for each component to assess safety concerns. Contact your TOYOTA dealer or report problems to NHTSA at SaferCar.gov.
Frequently Asked Questions
How many problems does the 2002 TOYOTA Sienna have?
The 2002 TOYOTA Sienna currently has 206 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2002 TOYOTA Sienna?
The most common problems reported for the 2002 TOYOTA Sienna are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2002 TOYOTA Sienna problem data come from?
All problem and complaint data for the 2002 TOYOTA Sienna comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
How do I report problems with my 2002 TOYOTA Sienna?
You can report safety problems with your 2002 TOYOTA Sienna directly to NHTSA at SaferCar.gov or call 1-888-327-4236. Your complaint helps identify patterns and may lead to recalls or investigations.
Where can I find my VIN to check problems?
Your 2002 TOYOTA Sienna VIN is located in 4 places: (1) Dashboard near windshield on driver's side, (2) Driver's door jamb sticker, (3) Engine bay, (4) Vehicle registration and insurance documents.
Is the 2002 TOYOTA Sienna reliable?
Reliability can be assessed by reviewing the number and severity of owner complaints for the 2002 TOYOTA Sienna. Check complaints by component, crash reports, and fire incidents above to evaluate potential issues and problem patterns.
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