2011 TOYOTA Sienna Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
VIN Decoder
606
Complaints Reported
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Complaints by Component
AIR BAGS
141 complaints
CHECK AIR BAGS
Sep 24, 2019
TAKATA RECALL: ATTEMPTED TO HAVE RECALL SERVICE COMPLETED AT HERITAGE TOYOTA IN CATONSVILLE, MD. WAS TOLD THEY DID NOT HAVE THE PARTS AND WAS PUT ON A WAITING LIST.
Apr 15, 2019
TAKATA RECALL WESTBURY TOYOTA HAS A 2011 SIENNA LE IN SILVER ON SALE ON THEIR LOT. I ADDRESSED THEM VIA EMAIL ABOUT MY CONCERNS ON RECALLS SPECIFICALLY THE TAKATA AIRBAG RECALL. WHEN I ENTERED THE VIN ON THE NHYSA WEBSITE IT SHOWED ONE RECALL 1/9/2019 FOR AIRBAG BUT NO OFFICIAL RECALL NUMBER ASSIGNED TO IT YET. AS SOON AS I EMAILED THEM BACK AT NIGHT AROUND 9 PM I NOTICED THE RECALL NOTICE HAD DISAPPEARED. THE CARFAX ALSO SHOWS 1/24/2019 THAT MANUFACTURE MAINTENANCE WAS CONDUCTED. SO ALL OF A SUDDEN AT 9:30 PM THEY MAGICALLY FIXED THE AIRBAGS!? I'M WORRIED ABOUT THE LEGITIMACY OF THE FIX THEY CONDUCTED AND AFRAID SOMEONE MIGHT GET INJURED SHOULD THEY BUY THIS VEHICLE. PLEASE INVESTIGATE OR REACH OUT TO THEM.
Jan 24, 2019
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING BETWEEN 30-35 MPH, THE CONTACT'S VEHICLE WAS STRUCK BY ANOTHER VEHICLE ON THE PASSENGER SIDE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT AND HER FOURTEEN YEAR OLD DAUGHTER WERE INJURED AS A RESULT OF THE CRASH. THE CONTACT WAS DRIVING AND HER DAUGHTER WAS SEATED ON THE PASSENGER SIDE. THE OCCUPANTS WERE INJURED AND THE FOURTEEN YEAR OLD PASSENGER WAS TAKEN TO THE HOSPITAL. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED. THE CONTACT STATED THAT SHE RECENTLY HAD THE AIR BAGS REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE AUTONATION TOYOTA CERRITOS DEALER (18700 STUDEBAKER RD, CERRITOS, CA) WAS NOTIFIED OF THE FAILURE AND WERE CURRENTLY REPAIRING THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.
Dec 01, 2017
TAKATA RECALL. I HAVEN'T RECEIVED ANY RECALL FOR REPLACING TAKATA AIRBAGS FOR MY VEHICLE FROM MY TOYOTA DEALER. I'M VERY CONCERNED DRIVING THAT VEHICLE. PLEASE CALL ME AT [XXX] OR EMAIL ME AT "[XXX]" FOR FURTHER INFORMATION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Nov 19, 2017
+ 136 more complaints for this component
STRUCTURE
81 complaints
Leaking water into passenger side during rain. Many have reported the same issue. Seems to be some loose seals on the roof.
Apr 29, 2025
The contact owns a 2011 Toyota Sienna. The contact stated while parked on a slight hill, her granddaughter opened the power sliding door to enter the vehicle however, the door did not latch or lock in place, causing the door to close independently while her granddaughter was entering the vehicle. The vehicle was not taken to the dealer but was previously repaired under a Toyota Customer Support Program where two hinges for the power sliding door were replaced. The manufacturer was not notified of the failure. The failure mileage was approximately 125,000.
Jan 29, 2024
I have a Toyota Sienna 2011 XLE for 4 years and both doors stops randomly when opening and closing. My daughter was stuck in the car at least 10 times. She afraid to use the car because she repeatedly in danger of falling, the beep sound comes and the door stops suddenly. I used to drove my car leaving my door open once, because the door stuck and I couldn’t realize till I drove. I was lucky, my door didn't hit anyone or any car in the parking lot. The people were looking at my car with scary eyes. Obviously, It creates a safety risk for my family and the people around me. Because a lot of people have the same door problem, I informed Toyota. They responded, they have an extended coverage for the Power Sliding Door Cable Sub-Assembly but it’s expired on 09/16/2021. They know the problem and solved it temporarily without informing the owners and now they said, it’s over, you need to pay it. I am not asking for my seat covers replaced. It’s definitely a security issue, a suddenly stuck door can harm/kill passengers and people around. Toyota knows the problem but refuses to solve it. I don’t want to drive this car with knowing the risk of hurting anyone especially my 6 years old daughter. It’s so shame one of the biggest companies of the world produces risky cars and they continue to sell them with knowing. They shouldn’t risk the people in United States easily like that.
Oct 05, 2022
Like other Toyota Sienna owners, our backseat power doors stopped working. It doesn't close or open. I am really afraid of if we make an accident and can't open the door to move out my child safely. It's a common error in Toyota Sienna s .
Aug 03, 2022
The contact owns a 2011 Toyota Sienna. The contact stated the power sliding door opened approximately nine inches and stopped without warning. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified however, no further assistance was provided. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 16V858000 (Structure). The failure mileage was approximately 101,000.
Sep 14, 2021
+ 76 more complaints for this component
UNKNOWN OR OTHER
40 complaints
Both of the cables on my power doors have snapped now. Turned off switch & have been doing doors manually. The rear passenger side one doesn't like to slide and doesn't open fully.
Jul 01, 2025
Rear ac system the line is too close to the rear tire which was replaced once yet it is so close it gets friction and wears a hole in the line . Dangerous for people in the rear that may be inhaling a/c vapor while ac is running with a leak . Also bad for environment. There is no clearance the tire is almost right on the line so when you hit a bump you are rubbing it . Repair man says he has had to repair several lines more than once because of them being placed too close to the rear tire . Date below is third time this happened same vehicle. First was in 2016 second was 2018
Aug 05, 2024
Sliding door does not open or close automatically. I think there was a recall for this issue
Apr 24, 2024
My passenger side sliding door began to jerk when closing with power button. The next day the cable completely snapped and it no longer opens at all. My driver side sliding door constantly opens and sometimes does not stay closed. I can hear the lock roll and it automatically unlocks itself. There was previously a recall on these doors completed I'm afraid I still have defective parts.
Sep 11, 2023
Left sliding door cable was snapped while tried to open the door itself . I got out of the van then took a close look at door . After saw what happen to door then realized it was cable that got jammed in the door end up ripping the cable . I had to do manual way of opening the sliding door .
Apr 10, 2022
+ 35 more complaints for this component
AIR BAGS,STRUCTURE
32 complaints
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE) AND 16V340000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT MAPLEWOOD TOYOTA (2873 MAPLEWOOD DR, MAPLEWOOD, MN 55109 (651) 482-1322) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. ...UPDATED 10/19/17 *BF. *JS
Aug 04, 2017
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE:BODY:DOOR ) AND 16V340000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF THE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATIONS IN JUNE AND DECEMBER OF 2016. THE DEALER (TOYOTA OF KATY, 21555 KATY FWY, KATY, TX 77450) STATED THAT THE PARTS WERE UNAVAILABLE AND ON BACKORDER. IT WAS UNKNOWN WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED OR MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. ..UPDATED 08/17/17 *BF *CN
Jul 19, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS) AND 16V858000 (STRUCTURE). THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT STATED THAT WHEN THE FRONT PASSENGER AND DRIVER SIDE DOOR ARMRESTS WERE TOUCHED, THE AIR BAG WARNING INDICATOR WOULD ILLUMINATE AND THE SEAT BELT CHIME WOULD SOUND. THE CONTACT CALLED THE ADVANTAGE TOYOTA DEALER AND A REPAIR APPOINTMENT WAS SCHEDULED FOR 6/26/2017. THE VEHICLE WAS NOT REPAIRED DUE TO THE REMEDY NOT HAVING ALL THE NECESSARY PARTS AVAILABLE. THE CONTACT HAD NOT RECEIVED NOTIFICATION FOR ANOTHER REPAIR APPOINTMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUES. THE APPROXIMATE FAILURE MILEAGE WAS 46,056. PARTS DISTRIBUTION DISCONNECT.
Jul 18, 2017
NOTHING HAS HAPPENED YET, BUT THE DEALERSHIP HAS DONE NOTHING TO REMEDY THE RECALL FOR THE AIR BAG OR THE SLIDING DOOR. WHY???
Jun 25, 2017
TAKATA RECALL. I RECEIVED NOTICE IN LATE JULY 2016 ABOUT THE TAKATA AIRBAG RECALL FOR MY VEHICLE. DUE TO TRAVEL, IT WAS A FEW WEEKS BEFORE I COULD TAKE IT IN TO THE DEALER. I WAS OFFERED A TOYOTA CAMRY AS A REPLACEMENT VEHICLE, BUT I REQUESTED FROM TOYOTA USA, AND RECEIVED, AUTHORIZATION TO RENT A MINIVAN THROUGH ENTERPRISE. I PICKED UP THAT VEHICLE MID AUGUST 2016. IN NOVEMBER 2016 I RECEIVED NOTICE THAT MY VAN ALSO HAD A SLIDING DOOR RECALL. I INITIALLY STORED MY VEHICLE AT THE DEALERSHIP, BUT WAS TOLD TO MOVE IT TO MY HOME IN LATE DECEMBER 2016. IT IS NOW LATE JUNE 2017 AND I HAVE HEARD NOTHING ABOUT EITHER OF THESE RECALLS. THE SAFERCARS.GOV WEBSITE SAYS THERE IS NO REMEDY AVAILABLE FOR EITHER RECALL YET. ALMOST 11 MONTHS I HAVE BEEN WAITING ON THE AIRBAG RECALL, AND 7 MONTHS ON THE SLIDING DOOR RECALL. THIS IS AN UNACCEPTABLE WAITING TIME. YES, I HAVE A RENTAL CAR AVAILABLE TO ME, FOR WHICH I'M GRATEFUL, BUT IN THE MEANTIME MY OWN CAR IS SITTING IN THE DRIVEWAY, UNDRIVEN, AND BASICALLY ROTTING. TOYOTA HAS SPENT OVER $17,000 RENTING A VEHICLE FOR ME TO DRIVE, WHICH IS RIDICULOUS. THEY SHOULD HAVE JUST BOUGHT MY CAR FROM ME AND BEEN DONE WITH IT. I'M SO FRUSTRATED WITH THIS SITUATION. HOW MUCH LONGER AM I SUPPOSED TO WAIT???
Jun 24, 2017
+ 27 more complaints for this component
POWER TRAIN
22 complaints
Viscous coupling bearing making significant noise. Potentially hazardous if the issue causes the drivetrain to lock up.
Sep 19, 2022
rear differential has very scary noise while driving, mechanic identified that we have to replace the rear differential which might cost $2500 to $3000 the same problem do exist on RAV4 and it's under recalls, while many people have the same problem for the same year like mine 2011 Toyota sienna AWD and other years to 2018 . This issue is the manufacture responsibility not the owner of the car as wear and tear items " my van has about 126,000 miles on it. Please a recall should be issued it is across for many people
Aug 08, 2021
Loud Noise from the rear end, diagnosed to be a viscous coupler bearing malfunction by my mechanic. Total cost of repair is 2428 Dollars. In doing my research into this matter, this is a very common issue with my model Sienna. It is also common with same year Rav4 which a TSB was issued and covered by Toyota T-SB-0080-13. To cite a transmission mechanics who have experiences with the Rav4/Sienna rear differential issues. https://www.youtube.com/watch?v=r1vg2sbYL68 I hope you can help, this is a very large cost which is almost the price of the car in total. My family needs this car as we do not live in a city with very little public transportation available to us for utilize. The price of the repair will be a hardship on our family. I hope you can convince Toyota to step up and stand behind their product, to a very well known issue. Thank you for all you do.
Jun 02, 2021
REAR DIFFERENTIAL FAILED AT 143K MILES
Mar 26, 2020
WHEN ACCELERATING VEHICLE MAKES LOUD HUMMING NOISE. STOPS WHEN YOU TAKE YOUR FOOT OFF THE GAS. I WAS TOLD IT IS THE REAR DIFFERENTIAL. I HAVE READ MANY COMPLAINTS ABOUT THIS FAULTY PART. WHY IS THIS NOT BEING INVESTIGATED? $2000 REPAIR.
Dec 17, 2019
+ 17 more complaints for this component
TIRES
19 complaints
About two weeks after getting all new tires installed at Costco, the driver side rear tire blew out. I was driving about 50 MPH on a dry road with no debris in sight. The blowout gash was in the middle of the tire, not on the sidewall.
Mar 15, 2022
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE ATTEMPTING TO REPLACE A TIRE ON THE VEHICLE WITH THE SPARE TIRE, THE CONTACT NOTICED THAT THE SPARE TIRE ASSEMBLY HAD CORRODED AND WOULD NOT ALLOW THE SPARE TIRE TO BE PLACED IN POSITION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.
Jul 25, 2016
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Apr 30, 2015
2011 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO TIRE SUPPORT CABLE MECHANISM CORROSION RECALL NOTICE. *SMD THE DEALER INFORMED THE CONSUMER, THERE WAS NO PERMANENT SOLUTION. THE CONSUMER WAS GIVEN THE OPTION OF PLACING THE SPARE TIRE INSIDE THE VEHICLE OR SIGNING A WAIVER RELEASING TOYOTA OF ANY LIABILITY SHOULD THE SPARE TIRE FALL OFF. THE CONSUMER OPTED TO HAVE THE SPARE TIRE PLACED INSIDE THE VEHICLE. *JB
Mar 18, 2015
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Dec 23, 2014
+ 14 more complaints for this component
WHEELS
18 complaints
THIS IS THE THIRD TIME THAT THE THERE IS AN EXCESSIVE WEAR ON THE INNER SIDE OF THE REAR DRIVER SIDE OF THE WHEEL..I REGULARLY HAVE TIRE BALANCE AND WHEEL ALIGNMENT BUT THE PROBLEM HAS BEEN GOING ON FOR MANY THOUSAND MILES ON MY CAR..
Jan 21, 2021
TIRES ON THIS VEHICLE ARE EXPERIENCING EXCESSIVE TIRE WEAR. I BOUGHT THE VEHICLE USED, BUT IT HAD A NEW SET OF TIRES ON IT. THE TIRES HAD TO BE REPLACED AT ABOUT 18,000 MILES DUE TO EXCESSIVE WEAR ON THE OUTSIDE TREAD OF THE TIRES. THE FOLLOWING IS A VIDEO I POSTED ON YOUTUBE DESCRIBING THE PROBLEM: HTTPS://YOUTU.BE/2EOK7U3RAYM
Dec 05, 2018
TIRES WORN OUT SO QUICKLY, I HAVE 94,500 MILES & THIS IS MY THIRD SET. TIRES STAY GOOD FOR ONLY 20,000/25,000 MILES. I DO REGULARLY TIER ROTATE, BALANCING & ALIGNMENT BUT STILL WORN OUT. I AM USING MICHELIN PRIMACY MXV4(SAME KIND OF TIERS) WHEN I BOUGHT CAR, ALL TIME. IT'S SEEMS TOYOTA HAD BAD DESIGN SO TIRES WORN OUT SO FREQUENTLY. I WENT ON CARGURUS.COM & SAW LOTS OF SIMILAR KIND OF COMPLAINS.
Jun 02, 2018
LESS THAN A YEAR PIRELLI SCORPION VERDE ALL SEASON PLUS 235/50/R19 TIRES FRONT TIRES SUDDENLY LOSES AIR IN THE FREEWAY. IT HAPPEN IN TWO OCCASIONS, FIRST ON THE LEFT AND THEN RIGHT SIDE AFTER ONE WEEK OF DRIVING. THE FIRST INCIDENT HAPPEN JULY 15, 2017 CAUSING A REPLACEMENT OF THE TIRE. THE SECOND JULY 30,2017 STILL WAITING FROM PIRELLI IF THAT BATCH OF TIRE WAS DEFECTIVE.
Jul 31, 2017
WE PURCHASED OUR SIENNA FEB 2015 FROM A DEALER. IN MAY 2016 WE WERE INFORMED OUR TIRES HAD WORN ON THE INSIDE AND THEY NEEDED TO BE REPLACED AND AN ALIGNMENT NEEDED TO BE DONE. WE DID BOTH AS RECOMMENDED. IN SEPTEMBER 2016 WE WERE TOLD THAT OUR TIRES WERE FEATHERING DUE TO AN ALIGNMENT ISSUE, SO AGAIN THE VAN AS ALIGNED. THE TIRES ARE BALANCED AND ROTATED PER THE RECOMMENDED TIME FRAME. I TOOK MY VAN IN JUNE 2017 TO THE DEALER TO HAVE AN OIL CHANGE DONE AND WAS INFORMED THAT I WILL NEED NEW TIRES SOON. THESE ARE MICHELIN TIRES WHICH ARE 60,000 TIRES. THEY CURRENTLY HAVE 25,859 MILES ON THEM. THE TIRES MEASURED 4/32, 5/32, 5/32, AND 5/32. I HAVE HAD ANOTHER ALIGNMENT DONE IN JUNE. WE ARE NOW LOOKING INTO ANOTHER SET OF TIRES SINCE WE WILL BE MOVING NEXT YEAR AND HAVE LITTLE ONES IN THE CAR TO KEEP SAFE. I HAVE READ SO MANY FORUMS THAT STATE THE EXACT SAME ISSUE WE ARE HAVING. THAT THE TOYOTA SIENNA EATS THROUGH TIRES. I WAS VERY UNHAPPY WITH THE DEALER SHIP WHEN I QUESTIONED THEM WHY THIS IS HAPPENING. I WAS BASICALLY TOLD I HIT POT HOLES AND HAVE THROWN THE ALIGNMENT OUT OF WHACK AND IS CAUSING THE ISSUES. SOMETHING NEEDS TO BE DONE TO FIX THIS! HAVING TO PURCHASE NEW TIRES WHEN THEY HAVEN'T EVEN GONE THROUGH HALF THE MILES THEY ARE SUPPOSED TO IS ABSOLUTELY RIDICULOUS.
Jul 25, 2017
+ 13 more complaints for this component
ELECTRICAL SYSTEM
16 complaints
DOORS WILL NOT OPEN EVEN AFTER RECALL WAS PERFORMED
Feb 29, 2020
RECENTLY STARTED HAVING THIS ISSUE WHILE DRIVING ON THE HIGHWAY. WHEN CHANGING LANES MY DOOR OPEN INDICATOR LIGHT AS WELL AS THE EXCLAMATION INSIDE THE TRIANGLE WILL ILLUMINATE ON MY DASH, A BEEPING SOUND STARTS CHIMING AND ALL THE INTERIOR LIGHTS COME ON. THIS HAPPENS ABOUT 15 TIMES IN A 20 MINUTE PERIOD. ITS VERY AGGRAVATING AND DISTRACTING. IT HAS GOTTEN WORSE AND DOES IT ON SIDE STREETS AND LOWER SPEEDS AS WELL NOW. I HAVE DONE SOME TROUBLE SHOOTING OF MY OWN AND REALIZE THAT IT ONLY HAPPENS WHEN I HAVE A WINDOW CRACKED OR DOWN. IF THE WINDOWS ARE UP IT WILL ALSO HAPPEN WITH SHARP TURNS ENDING WITH ABRUPT BRAKING. I HAVE BEEN PULLED OVER 3 TIMES IN A 4 MONTH PERIOD BECAUSE OF THE LIGHTS GOING ON AND OFF. POLICE SEEM TO THINK I'M SENDING SOME TYPE OF CODE FOR THEM TO HELP ME! IT IS RIDICULOUS. ASIDE FROM THIS LIGHTING/ DOOR ISSUE I AM ALSO HAVING TROUBLE WITH THE SLIDING DOORS CLOSING ON ME WHILE TRYING TO REMOVE MY 10 MONTH OLD SON FROM HIS CARSEAT. I BOUGHT THIS VAN USED AT 99,000 MILES. I NOW HAVE AROUND 120,000. I BELIEVE THIS SHOULD BE AN ISSUE REPAIRED BY A TOYOTA RECALL. I HAVE GOOGLED AND FOUND MULTIPLE COMPLAINTS ABOUT THIS EXACT SAME ISSUE FROM PEOPLE THAT HAVE THE SAME YEAR/MAKE/ MODEL AS MYSELF. UPON BROWSING THROUGH THE RECALLS ON THIS SITE I NOTED THESE ID#S THAT SEEM TO BE THE SAME TYPE OF ISSUE #11025347 #10995738 #10986378 CAMPAIGN # 16V858000 (STRUCTURE) #10928386
Nov 08, 2019
SIENNA 2011 LE DEVELOPED PROBLEM WITH THE SLIDING DOOR AFTER 5 YEARS OF USED AND A ABOUT 60K MILES, AFTER WARRANTY EXPIRED. THE LH SLIDING DOOR WORKS SOMETIMES, BUT MOSTLY OPENS HALF WAY AND GET STUCK OR CLOSES AGAIN. I HAVE TO PUSH IT MANUALLY TO GET IT TO OPEN OR CLOSE. THIS PROBLEM SEAMS TO BE PREVALENT IN SIENNA MODELS 2011+. TOYOTA HAS RECALLED MY SIENNA MODEL MULTIPLE TIMES TO ADDRESS MULTIPLE PROBLEMS WITH THE SLIDING DOORS. A TOYOTA DEALER SAID THE MOTOR NEEDS CHANGING AND THE REPAIR WILL COST ABOUT 1800 (ABOUT 1300 FOR A NEW MOTOR.) I AM SURE THE MOTOR FAILED BECAUSE OF THESE MULTIPLE PROBLEMS WITH THE SLIDING DOOR MECHANISMS PUT UNDUE STRESS ON THE MOTOR LEADING TO ITS FAILURE. THEREFORE, TOYOTA SHOULD OWN THIS PROBLEM AND FIX IT WITHOUT CHARGE. THE DEALER FOUND A USED MOTOR FOR 700 FROM LKQ. I FOUND A NEW MOTOR (PART NO 8500608013) FOR ABOUT 760 FROM ANOTHER TOYOTA DEALER ONLINE. USING THESE OPTIONS, I WILL STILL HAVE TO PAY ABOUT 1400-1500 TO FIX A DOOR THAT SHOULD WORK FINE LONGER THAN 5 YEARS.
Oct 25, 2017
RECALL ON SLIDING DOORS. WAS STATED THAT THEY MAY "OPEN WHEN DRIVING" WAS TOLD BY TOYOTA DEALERSHIP THEY "LIKELY WOULDN'T GET THE PART BECAUSE WE DON'T LIVE IN SUB ZERO TEMPS SO DON'T WORRY ABOUT IT" MEANWHILE I DRIVE FOUR CHILDREN IN THIS CAR SO I AM WORRIED ABOUT IT.
Jun 22, 2017
THE REAR SLIDER DOORS WILL CLOSE 2/3 OF THE WAY AND REOPEN. HAVE TO MANUALLY PUSH TO CLOSE WHICH IS DIFFICULT. DEALER CLAIMS THE CHORD IS GETTING STUCK IN MOTOR AND MOTOR NEEDS TO BE REPLACED FOR $1800.
May 11, 2017
+ 11 more complaints for this component
ENGINE
14 complaints
Driving down highway noticed white smoke coming from car. Exited highway and warning light then came on saying engine oil low. Stopped van immediately on side of the road and had it towed. Appears the oil coolant line burst which is a known issue on these vehicles after google searching, but was never made aware. Always completed all recalls. Extremely dangerous especially with children in car.
Nov 11, 2023
WHILE DRIVING I HEARD A NOISE COMING FROM THE ENGINE. I STOPPED AND PARK THE VEHICLE, OPENED THE HOOD AN NOTICED OIL ALL OVER THE BOTTOM PART OF THE ENGINE. (OIL LEAK OR SEEP FROM THE ENGINE OIL COOLER PIPE).I PURCHASED THIS VEHICLE FROM A TOYOTA DEALERSHIP IN STANFORD CT. AND I WAS NEVER ADVISED OF THIS ISSUE, NOR FROM TOYOTA OR THE DEALERSHIP ITSELF, EVEN THOUGH A COMMUNICATION WAS SENT TO ALL TOYOTA DEALER PRINCIPALS, SERVICE MANAGERS, PARTS MANAGERS. I SPENT $60.00 DOLLARS FOR TOW TRUCK / $148.14 ON TOYOTA ORIGINAL PARTS / $270.00 FOR LABOR. I SPOKE TO TWO COMPANY TOYOTA REPRESENTATIVE AND WAS INFORMED THAT THEY NO LONGER ARE RESPONSIBLE FOR COVERING THIS PROBLEM AS WARRANTY COVERAGE EXPIRED ON MARCH OF 2020.I WAS EXPECTING FOR TOYOTA TO COVER MY EXPENSES AS THIS IS A FACTORY ENGINEERING DESIGN DONE WRONG. ROBERTO MARTINEZ 374 WADSWORTH AVE APT 6C NEW YORK, NY 10040
Nov 05, 2020
HTTPS://WWW.YOUTUBE.COM/WATCH?V=WLHCLDCXTN4&FEATURE=SHARE&FBCLID=IWAR3TIPWLFM7UXQPYITISICPV6SGC-6VESVN-Z04ZS4E2PWYCYN2TY9U4L34 MY MOTOR NOW HAS A SEVERE VALVE AND ROD KNOCK WATCH THE VIDEO. MILLIONS OF PEOPLE COULD BE STRANDED IN THE MIDDLE OF NOWHERE IF THEY DO NOT KNOW ABOUT THIS NEGLIGENT DESIGN FLAW. TOYOTA DESIGNED AN RUBBER OIL HOSE THAT GETS STIFF AND BREAKS. THIS IS DESIGN NEGLIGENCE TO USE RUBBER HOSES ON AN OIL SYSTEM. TOYOTA REDESIGNED THIS PART WITH STEEL INSTEAD OF RUBBER .THIS SHOWS ME THEY KNEW THE DESIGN WAS BAD IN THE FIRST PLACE. VAN'S ABS AND VSC LIGHTS COME ON BUT NO OIL LIGHT WARNING. MY MOTOR STARTED MAKING NOISE BUT I DIDN'T KNOW IT RAN OUT OF OIL. THERE WAS NO OIL WARNING LIGHT. I DIDN'T KNOW IT WAS THE MOTOR MAKING NOISE. MY CAR ENGINE WAS COMPLETELY OUT OF OIL. AGAIN, NO OIL LIGHT WARNING. SINCE I FOUND OUT ABOUT THIS, I FOUND OUT ABOUT FOUR MORE SIENNA'S THAT HAD THE SAME DEFECTIVE PARTS. FRANKLY ALL OF THESE HOSES WILL GO BAD AS THE MECHANIC REMARKED ABOUT THIS PROBLEM CAR ENGINEERS KNOW EXACTLY WHAT THEY ARE DOING WHEN THEY DESIGN A CAR. I WORKED IN MANUFACTURING AND ENGINEERING THOSE PARTS ARE WELL DOCUMENTED WHEN THEY ARE PREDICTED TO FAIL. ONE WOULD CONSIDER TWO SCENARIOS. 1.THEY HAD BAD ENGINEERS DESIGNING THIS SYSTEM, HOWEVER CAR MANUFACTURERS KNOW EXACTLY WHAT THEY ARE DOING WHEN THEY DESIGN A VEHICLE. 2.OR THEY DESIGNED IT TO BREAK TO SELL MORE REPLACEMENT ENGINES FOR FOUR THOUSAND DOLLARS EACH. THEY KEPT THIS A SECRET OR MADE NO MENTION OF THIS PROBABLY TO SELL ENGINE REPLACEMENTS. THE TOYOTA MANAGER CALLED ME AND BASICALLY TOLD ME TOUGH. THEREFORE I WILL BE SUING THEM IN SMALL CLAIMS COURT. HOPEFULLY TOYOTA WILL BE REPLACING MY MOTOR. BY THE WAY I TAKE VERY GOOD CARE OF MY VEHICLES I MAINTAIN THEM WITH REGULAR VEHICLE INSPECTIONS ALONG WITH OIL CHANGES AT THE PRESCRIBED MILEAGE.
Sep 12, 2020
ALL THE OIL LEAKED OUT DUE TO A FAULTY OIL COOLER PIPE. THE PART IS FAULTY PLASTIC AND TOYOTA KNOWS THIS IS A DEFECTIVE PART. THEY DID AN "ENHANCED WARRANTY" INSTEAD OF A RECALL. THIS HAPPENED IN MY GARAGE WHEN THE VEHICLE WAS STATIONARY. MESSY AND DANGEROUS.
Feb 14, 2020
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING, THE ENGINE OIL COOLER PIPE BURST AND SPEWED OIL ALL OVER THE REAR OF THE VEHICLE. THE VEHICLE'S REAR WINDOW WAS COMPLETELY COVERED WITH OIL. THE MANUFACTURER EXTENDED THE WARRANTY; HOWEVER, THE CONTACT WAS NOT COVERED SINCE THE VEHICLE EXCEEDED THE WARRANTY. BUCKEYE TOYOTA (1903 RIVERWAY DR, LANCASTER, OH 43130, (740) 654-3943) STATED THAT THEY COULD NOT AUTHORIZE A REPAIR OUT OF WARRANTY UNLESS APPROVED BY THE MANUFACTURER. THE MANUFACTURER PROVIDED A CASE NUMBER AND STATED THAT THEY WOULD NOT COVER THE COST OF THE REPAIRS. THE CONTACT CALLED THE STATE ATTORNEY GENERAL'S OFFICE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 156,000.
Aug 19, 2019
+ 9 more complaints for this component
STEERING
14 complaints
Power steering light came on while driving causing the steering system to lose power suddenly. Almost got into an accident because I couldn't effectively turn the wheel. Mechanic inspected and found the steering motor was bad and that CPU needed to be replaced costing almost $4000 in repairs. Now my car is not driveable unless this is fixed. Car has only 140k miles. This is a VERY common problem with Toyota Siennas around these model years
Jun 14, 2023
The intermediate shaft makes a clunking noise when turning the steering wheel.
Nov 07, 2022
8/27/21 Friday, 5:30PM The steering wheel tightened up, making it extremely hard to maneuver, while the vehicle was in motion. Almost got into an accident when I couldn't turn in time to avoid drifting into adjacent lane. Brought it to my local dealer and they claimed the motor failed, needed to be replaced and since it's attached to the steering column and shaft, I would need to replace the complete system, $4600 before NYS tax, which means it will cost me over $5000 before I can get my vehicle back. The vehicle has not been inspected by any other entity or agency. The issue happened on Thursday night, 8/26/21, very suddenly, as I was pulling out of a parking space, suddenly the steering got really hard, almost hit another vehicle as I pulled out, then the steering wheel light came on as I was avoiding the other vehicle. 8/27/21, Friday, this morning, I dropped off the vehicle dropped off with the dealer's service dept. My service adviser called me this afternoon, about 2 hours ago, and gave me this bad news. I checked online and found other owners of the Sienna model having the same exact issues. Also found out other Toyotas models with same issues had recalls over the years, only the Sienna was never recalled. This is too dangerous an issue not to be recalled by Toyota. I can't afford to get this fixed, what am I to do? See one of the links I found: https://www.autoweek.com/news/a1865486/power-steering-and-electric-issues-cause-toyota-recall-112500-vehicles/#:~:text=Power%20steering%20and%20electric%20issues%20cause%20Toyota%20to%20recall%20112%2C500%20vehicles,-Camry%2C%20Highlander%20and&text=Toyota%20recalled%20112%2C500%20vehicles%20due,model%20years%202014%20and%202015. I will follow up with my invoice after the repair.
Aug 29, 2021
The steering wheel is too lose. Even with all the full suspension replace. It not safe at all. It need to recall the steering shaft , and the rack and pinion. Some time it feel hard, sometimes it very loose, uncontrollable. Please recall the steering system.
May 19, 2021
STEERING COMPONENT KEEPS GETTING LOOSE. I HAVE HAD TO REPLACE TWICE IN 2 YEARS. I AM AFRAID THAT THIS, IF NOT CORRECTED, CAN LEAD TO ACCIDENTS.
Nov 03, 2018
+ 9 more complaints for this component
VEHICLE SPEED CONTROL
13 complaints
ON A SNOWY SATURDAY MORNING, MY HUSBAND WAS SLOWLY (DRIVING LESS THAN 5 MPH) PULLING INTO A PARKING SPOT WHILE BRAKING. AS HE SHIFTED INTO PARK, THE VEHICLE SUDDENLY REVVED AND ACCELERATED OVER THE FIVE INCH CURB AND HIT A BUILDING A FEW FEET IN FRONT OF THE CAR. HIS FOOT REMAINED FIRMLY ON THE BRAKE DURING THE INCIDENT. ALTHOUGH THE VEHICLE HAD COME TO A COMPLETE STOP ONCE IT HIT THE BUILDING AND WAS PUT INTO PARK, THE ENGINE CONTINUED TO MAKE A LOUD REVVING SOUND. THE REVVING DID NOT STOP UNTIL THE VEHICLE WAS TURNED OFF.
Jan 16, 2019
VAN WAS PARKED ON A CITY STREET. I WAS TRYING TO PULL OUT OF A PARKING SPACE.I HAD MY FOOT ON THE BRAKE WHEN THE ENGINE REVVED UP AND LUNGED FORWARD. I HAD MY FOOT ON THE BRAKE, THE MAT WAS SECURED DOWN. I TOOK MY VAN IN TO HAVE THE TOYOTA DEALER CHECK. THEY COULDN'T FIND ANYTHING WRONG. THIS HAPPENED 3 DIFFERENT TIMES.
Feb 24, 2018
WHILE STOPPED AT A STOP SIGN WITH MY FOOT ON THE BRAKE AND WAITING FOR TRAFFIC TO CLEAR, SUDDEN UNINTENDED ACCELERATION BEGAN. I LIFTED MY FOOT OFF THE BRAKE FOR A SPLIT SECOND AND THEN BRAKED HARD. THE ENGINE RETURNED TO IDLE. THIS WAS THE SECOND TIME THIS HAPPENED, THE FIRST BEING THREE WEEKS EARLIER, SHORTLY AFTER HAVING POWER SLIDING DOOR RECALL WORK PERFORMED. I AM CONVINCED THERE IS A DEFECT IN THE ELECTRONIC THROTTLE CONTROL SYSTEM. THERE IS NO OTHER REASONABLE EXPLANATION. I TOOK THE CAR TO MY DEALERSHIP AND THE DEALER SAID A TECHNICIAN FOUND ALL SYSTEMS OKAY AND NO ACTION WAS REQUIRED.
Oct 07, 2017
TL* THE CONTACT OWNED A 2011 TOYOTA SIENNA. WHILE DRIVING 10 MPH APPROACHING THE DRIVEWAY, THE VEHICLE ACCELERATED WITHOUT WARNING WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE CRASHED INTO A TREE AT 15 MPH. THE DRIVER SUSTAINED FRACTURES TO THE RIGHT RIBS, FOOT, ANKLE, AND LEG THAT REQUIRED MEDICAL ATTENTION. THE PASSENGER SUSTAINED FRACTURES TO THE RIGHT HAND, LEFT HIP, NECK, HAND, AND BACK. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Jan 26, 2016
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE SUDDENLY ACCELERATED AT A HIGH SPEED. THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THERE WAS NO POLICE REPORT FILED AND NO INJURIES REPORTED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSIS. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.
Jan 07, 2014
+ 8 more complaints for this component
ELECTRICAL SYSTEM,STRUCTURE
11 complaints
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE OPERATING THE VEHICLE, THE SLIDING DOOR AND LIFTGATE SENSOR INDICATORS ERRONEOUSLY ILLUMINATED, INDICATING THAT THE DOORS WERE OPEN. THE CONTACT INDICATED THAT THE FAILURE OCCURRED WHILE DRIVING OVER BUMPS OR MAKING TURNS. ALSO, WHEN THE FAILURE OCCURRED, THE INTERIOR DOME LIGHT WOULD ILLUMINATE AS IF THE DOORS WERE OPEN. THE VEHICLE WAS TAKEN TO THE DEALER WHO INDICATED THAT THE FAILURE WAS RECALLED BY THE MANUFACTURER, BUT NO REMEDY WAS AVAILABLE. THE CONTACT LATER RECEIVED A RECALL NOTIFICATION FROM THE MANUFACTURER FOR NHTSA CAMPAIGN NUMBER: 16V858000(STRUCTURE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.
May 18, 2017
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING 25 MPH, THE DRIVER SIDE SLIDING DOOR OPENED WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SLIDING DOOR MOTOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000.
Jun 23, 2016
THE POWER SLIDING DOOR STOPPED WORKING.. UPON CLOSE NOTICE, IT LOOKS LIKE THE CABLE IS BROKEN. I AM SURPRISED TO SEE THIS ISSUE ON MY 2011 MODEL SIENNA XLE ALL WHEEL DRIVE. IT LOOKS LIKE THERE WAS A RECALL RELATED TO THIS ISSUE IN THE PREVIOUS GENERATION AS SHOWN IN THIS LINK. HTTP://MEDIA.FIXED-OPS.COM/TOY_CAMPAIGNS/CSP-ZTS.PDF. IT SEEMS LIKE THE EXTENDED WARRANTY COVERS MODELS FROM 2007 TO 2010... BUT MY CAR IS A 2011 YEAR MODEL PURCHASED DURING 2010.
Nov 09, 2015
SLIDING DOOR CABLE BROKE DUE TO CORROSION
Jul 04, 2015
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR PASSENGER SLIDING DOOR CABLE AND THE DOOR MOTOR FAILED. AS A RESULT, THE DOOR OPEN WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THAT THE DOOR CABLE AND THE MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.
Jan 20, 2015
+ 6 more complaints for this component
TIRES,WHEELS
9 complaints
I TOOK MY 2011 TOYOTA SIENNA TO THE DEALERSHIP TO BE SERVICED. I WAS TOLD THE SPARE TIRE CABLE IS DEFECTIVE (NHTSA #14V273000) AND THE SPARE TIRE WAS PLACED IN MY TRUNK. I WAS TOLD THERE IS NO FIX TO THIS SITUATION. THIS RECALL WAS ISSUED IN MAY OF 2014 AND I FEEL 10 MONTHS IS MORE THAN ENOUGH TIME TO HAVE DEVELOPED A FIX FOR THIS PROBLEM. IT IS UNACCEPTABLE TO TAKE THIS LONG TO DEVELOP A FIX, AND TO INCONVENIENCE THE OWNER BY TAKING UP HALF THE TRUNK WITH THE SPARE TIRE. *TR
Apr 01, 2015
MY VAN IS ONLY FOUR YEARS OLD AND ON ITS 3RD SET OF TIRES! SERVICED REGULARLY AND ROTATED EVERY 5000 MILES. VAN ONLY HAS 59,000 MILES ON IT. SEEMS TO ME IT IS A TOYOTA ISSUE, AS I HAVE READ NUMEROUS COMPLAINTS ON THE SAME ISSUE. *TR
Mar 18, 2015
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V560000 (WHEELS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 3/13/15*CN UPDATED 6/18/2015 *JS
Jan 13, 2015
BOUGHT OUR 2011 SIENNA NEW OFF THE LOT BACK IN 2011 AND WE ARE NOW ON OUR 2ND SET OF NEW TIRES (3RD IN SOME CASES THAT 2 NEEDED REPLACING). A TOTAL OF 6 NEW TIRES WITH A VEHICLE THAT HAS ONLY 30,000 MILES ON IT IS RIDICULOUS. I HAVE CALLED TOYOTA ABOUT THIS ISSUE AND NOW OUR VAN SITS IN OUR DRIVEWAY LIKE A DEAD WEIGHT. WE HAD A TIRE BLOW OUT ON US ALREADY A FEW MONTHS AGO IN WHICH WE HAD TO REPLACE IT. THEY GO BALD VERY FAST AND ARE NO GOOD IN BAD WEATHER. I HAVE NEVER OWNED A VEHICLE IN WHICH I HAD TO REPLACE TIRES THIS OFTEN. IT ALMOST CAUSED US A WRECK WHEN THE TIRE BLEW OUT AND WE CANT KEEP UP WITH THE COSTS OF REPLACING THEM SINCE THEY ARE SO EXPENSIVE. *TR
Nov 24, 2013
THIS IS FOR A SIENNA 2011 WITH AWD THAT I PURCHASED NEW IN OCT 2010. AT APPROXIMATELY 27,000 MILES, TOYOTA DEALER RECOMMENDS REPLACEMENT OF RUN FLAT TIRES WITH BRIDGESTONE TURANZA RUN FLATS. AT 45,000 MILES, SAME DEALER RECOMMENDS REPLACEMENT OF TIRES AGAIN. THEY NOW RECOMMEND A NON RUN FLAT TIRE. THIS WILL BE THIRD SET OF TIRES FOR THIS VEHICLE THAT IS 3 YRS OLD AND HAS BEEN SERVICED BY TOYOTA EVERY 5,000 MILES. THERE APPEARS TO BE A PROBLEM WITH EXCESSIVE WEAR OF RUN FLAT TIRES ON THIS VEHICLE. TOYOTA SHOULD BE HELD ACCOUNTABLE FOR THIS ISSUE AND REPLACE THESE TIRES. *TR
Nov 17, 2013
+ 4 more complaints for this component
SERVICE BRAKES, HYDRAULIC
9 complaints
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKE PEDAL FAILED TO RESPOND WHEN IT WAS DEPRESSED. AS A RESULT, THE CONTACT CRASHED INTO A CURB. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A NECK INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE PIN NEEDED TO BE TIGHTENED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,361.
Jan 12, 2015
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA WITH 18,600 MILES. THE CONTACT HAD THE VEHICLES STEERING MODIFIED BECAUSE OF A HANDICAP. THE CONTACT RECEIVED THE RECALL NOTICE 10V620000, SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES. WHEN THE CONTACT TOOK THE VEHICLE TO THE DEALER TO HAVE THE RECALL PERFORMED, HE WAS TOLD THAT THEY COULD NOT DO THE WORK DUE TO THE PREVIOUS MODIFICATION TO THE VEHICLE. THE MANUFACTURER WAS CONTACTED, BUT THEY HAD NOT OFFERED ANY ASSISTANCE. UPDATED 03/14/12 *BF
Feb 24, 2012
WHILE DRIVING 35 MPH ON A CITY STREET, I LOST BRAKE FUNCTION. I WAS ABLE TO COAST TO A COMPLETE STOP, THANKFULLY AVOIDING OTHER TRAFFIC AND OBSTACLES. ONCE I WAS STOPPED, I FOUND THAT THERE WAS A LONG BOLT ON THE FLOORBOARD UNDERNEATH THE GAS PEDAL. WHEN THE TOWTRUCK DRIVER ARRIVED, HE REACHED IN AND PULLED THE GAS PEDAL COMPLETELY OFF - THERE WAS NOTHING FASTENING IT TO THE CAR. HE WAS ABLE TO REINSTALL THE BOLT, BUT SAID THERE WAS "A PIECE" MISSING, AND TOWED IT TO THE TOYOTA DEALERSHIP. THE DEALER FOUND THAT TWO PEDAL PIVOT BOLTS WERE MISSING, AND THE ONE THAT WAS PRESENT (WHICH HAD ENDED UP ON THE FLOOR), WAS NOT SECURED BY A NUT. THEY SAID THAT THEY WERE NOT SURE WHY THIS HAPPENED - THAT IT COULD HAVE HAPPENED IN THE FACTORY - BUT SAID THAT THEY REPLACED THE THREE BOLTS AND TORQUED THEM PROPERLY, AND THAT IT WAS SAFE TO DRIVE. WE ASKED TO SPEAK WITH A MANAGER FOR BETTER EXPLANATION, AND THE MANAGER AVOIDED ALL OF OUR ATTEMPTS TO CONTACT FOR SEVERAL DAYS. *KB
Feb 02, 2012
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, SHE APPLIED THE BRAKES AND THE PEDAL DEPRESSED TO THE FLOOR. THE VEHICLE WOULD NOT STOP UNTIL CRASHING INTO ANOTHER VEHICLE. A POLICE REPORT WAS FILED, BUT NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP WHERE THE CONTACT WAS AWAITING DIAGNOSIS OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 4,800. UPDATED 08/10/11*LJ UPDATED 08/12/11. *JB
Jul 15, 2011
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING 3 MPH IN REVERSE. THE BRAKES WERE ENGAGED AND DEPRESSED INTO THE FLOORBOARD ABNORMALLY AND THE VEHICLE DID NOT RESPOND. THE CONTACT WAS UNABLE TO STOP THE VEHICLE AND WAS INVOLVED IN A CRASH. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE MANUFACTURER SENT AN INVESTIGATOR TO INSPECT THE VEHICLE FOR THE FAILURE, HOWEVER, THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE CURRENT MILEAGE WAS 3,500 AND THE FAILURE MILEAGE WAS 850.
May 09, 2011
+ 4 more complaints for this component
SERVICE BRAKES
8 complaints
The brake pedal assembly fell off while driving. Due to this the driver was unable to stop the car by applying brakes. The driver let the car slow down by itself a little before applying parking brakes to bring the car to a complete halt. In this process, the driver crossed three set of lights, which were fortunately green. Two of the lights were school-crossings. The safety of pedestrians, other cars on the road and the driver themselves were at risk. It was purely by chance that they were able to stop the car before any collision. The van is now at a repair shop. The experts at the repair shop said this is NOT normal. They have asked to raise a complaint to ensure that Toyota checks out the possibility of this occurring in other vehicles of the same model / year. There were no warnings before this incident happened.
Jan 17, 2022
WE WERE VISITING NIAGARA FALLS THIS WEEK AND WHEN WE GOT OFF THE EXIT MY WIFE HAD NO BRAKES. SO WE HAD IT TOWED TO A TRIPLE A REPAIR SHOP AND WAS TOLD OUR BRAKE LINE FAILED BECAUSE IT WAS CORRODED AND WAS A CHEAP NON OEM BRAKE LINE. WE HAD TO STAY AN EXTRA NIGHT AT OUR HOTEL. WE BOUGHT IT ALMOST A YEAR AGO WITH 36000 MILES AND NOW HAS 43000 ON IT, I FEEL THAT BRAUNABILITY WHICH DID THE HANDICAP CONVERSION SHOULD HAVE USED A OEM BRAKE LINE WHEN THE REPLACED IT. I HAVE ALS BUT MY WIFE'S NUMBER IS (XXXXX) OR EMAIL ME BACK. WE HAVE A PIECE OF THE DEFECTIVE BRAKE LINE THANKS (XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Jun 21, 2019
THIS IS THE FIFTH TIME I HAVE PROBLEMS WITH THE BRAKES. I BOUGHT THIS CAR NEW. AT 7000 MILES, WHEN I HIT THE PEDAL, STEERING WHEEL AND CAR SHAKES AND VIBRATE. TOOK IT TO THE DEALER, CUT ROTORS, OK. AT ABOUT 15000 MILES SAME PROBLEM. THEY CUT THE ROTORS. AGAIN, ABOUT 22000, SAME PROBLEM AND NOW I HAD TO PAID BECAUSE WARRANTY EXPIRED,3 YEARS. I WROTE TO THE TOYOTA, EXPLAIN THE PROBLEM AND THY DECIDED TO REFUNDED ME THE MONEY I PAID,$500. NOW, ABOUT 32000 MILES I HAD THE SAME PROBLEM AND I BOUGHT THE BEST ROTORS ON THE INTERNET WITH HOLES, BECAUSE THEY SAID IT WAS THE HEAT. I PAID A MECHANIC TO INSTALLED THEM. WORK FINE FOR A WHILE, BUT AT ABOUT 40000 MILES THE CAR STAR SHAKING WHEN I HIT THE BRAKES. I BOUGHT NEW ROTORS AT AN AUTO PART AND REPLACED THE ROTORS AGAIN. NOW MY CAR HAVE 48800 MILES AND I HAVE THE SAME PROBLEM. I TOOK IT TO THE DEALER TODAY AND THEY STILL SAYS IS THE HEAT THAT WORN THE ROTORS. I HAD SO MANY CARS IN MY LIFE AND I NEVER HAD TO REPLACED THE ROTORS THAT OFTEN. I BELIEVED THERE IS A FACTORY DEFECT IN THIS CAR THAT CAUSE THIS PROBLEMS WITH THE BRAKE. TOYOTA DON'T WANT TO INVESTIGATE. I BEG YOU TO INVESTIGATE AND MAKE TOYOTA TO LOOK DEEPER IN THIS PROBLEM. I DON'T BUY THE HEAT CAUSE. THIS IS NOT NORMAL ON A NEW CAR. IT COST ME ALMOST $55,000. I DON'T THINK IS FAIR. I THINK I'M GOING TO TAKE LEGAL ACTION AGAINST TOYOTA AND SUE THEM. BUT FIRST, I'M LOOKING FOR YOUR HELP. I HAVE ALL THE RECEIPTS FOR THE 5 TIMES I FIX THE CAR. I ALSO SAVED THE ORIGINAL ROTORS AND THE SECOND ONES I BOUGHT. THE THIRD ROTORS ARE STILL ON THE CAR. MY NAME: [XXX] MY ADDRESS: [XXX] EMAIL: [XXX] PHONE: [XXX] CELL: [XXX] IF YOU NEED DOCUMENTS OR ANY PROOF, PLEASE CONTACT ME AT THE ABOVE PHONE. ALSO, YOU CAN CONTACT ME AT MY MD ADDRESS: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Aug 25, 2016
WHEN I HIT THE BRAKES AROUND 60 MPH I FELT THAT THE FRONT WHEELS WAS SHAKEN, VIBRATES AND FELT ROUGH AT THE STEERING WHEEL AND BRAKE PEDAL. I TOOK IT TO THE DEALER AND THEY SAID THAT THE ROTORS WERE RUSTY AND WARP BECAUSE THE HEAT. THEY CUT THE ROTORS. NO CHARGE. NOW, I HAD THE SAME PROBLEM WITH 23000 MILES. SAME EXCUSE. THE ROTORS WERE RUSTY AND WARP AND THEY SAID THEY HAVE TO BE CUT AND TO REPLACE THE PADS. ALSO, THEY SAID THAT THE BRAKE FLUID NEEDED TO BE CHANGE. $559.00 WAS THE CHARGE. I HAD NO CHOICE. MY LIFE DEPENDS ON THE BRAKE. MY COMPLAINT IS THAT THERE IS A FACTORY DEFECT WITH THESE ROTORS AND THE BRAKES. I HAD SO MANY CARS IN MY LIFE AND I NEVER HAD THIS PROBLEM OF ROTORS BEEN WARP BECAUSE OVERHEATING. MILLIONS OF CARS RUNS EVERY DAY AT 65 MPH AND I DON'T HEAR THAT EVERY 5,000 MILES THEY HAVE TO CUT THE ROTORS BECAUSE OVERHEATING. I BELIEVE THIS IS A FACTORY DEFECTS AND THAT THEY SHOULD REPLACE THE ROTORS AT NO COST TO ME. PLEASE, I NEED TO KNOW WHERE I CAN FILE A FORMAL COMPLAINT TO TOYOTA, SINCE THE DEALER IS TRYING TO RIP ME OFF. *TR
Jul 12, 2013
MY SECOND COMPLAINT TO NHTSA - PREVIOUS NHTSA # 10470305 THIS IS THE 3RD TIME IN 2 YEARS I HAVE HAD ISSUES WITH THE BRAKES WHEN I APPLY BRAKES, THE PEDAL GOES ALL THE WAY TO THE FLOOR AND VEHICLE DOESN'T STOP. I HAVE REQUESTED MY MONEY BACK OR REPLACED MY CURRENT SIENNA WITH A NEW ONE AS I HAVE PREVIOUSLY ASKED FOR WHEN IT HAPPENED IN MAY OF 2011 AFTER DRIVING 600 MILES ON A BRAND NEW VEHICLE AND AT AROUND 20000 MILES IN 2012 WHEN IT HAPPENED AGAIN. I FEAR FOR THE SAFETY OF MY KIDS, MY FAMILY, MYSELF AND OTHERS AROUND ME WHEN I AM DRIVING. TOYOTA KNOWS THEY ARE AT FAULT YET THEY WANT ME TO TAKE RESPONSIBILITY.TOYOTA REFUSES TO HELP, THEY WANT TO BE GIVEN CHANCES TO FIX IT AS THEY'VE TRIED TWICE ALREADY SEE PREVIOUS COMPLAINT - I BOUGHT A BRAND NEW 2011 TOYOTA SIENNA XLE IN MAY OF 2011 FROM JAY WOLFE TOYOTA IN KANSAS CITY MO. AFTER 1000 MILES WITHIN LESS THAN A MONTH, STARTED HAVING BRAKE PROBLEMS. WHEN I PRESS THE BRAKE, IT WAS GLIDING, TAKING THE PADDLE TO THE FLOOR IN ORDER TO STOP THE VEHICLE EVEN AT SLOW SPEEDS. I WAS ENROUTE TO OMAHA FOR THE WEEKEND WITH MY FAMILY AND KIDS WHEN I STARTED HAVING THE BRAKE PROBLEM. I TOOK THE VEHICLE BACK TO THE DEALERSHIP AND THEY TOOK 4 DAYS TO CHECK AND DETERMINE IT WAS AIR IN THE BRAKE SYSTEM. I AM SURE THERE WAS MORE TO IT BUT THAT IS ALL THEY SAID AND FIXED. ONE PERSON FROM CORPORATE WAS THERE AND TOLD US AND GUARANTEED THAT WE SHOULD NEVER SEE THIS PROBLEM AGAIN. NOW LESS THAN A YEAR AFTER AT 26000 MILES STARTED HAVING SAME ISSUES WITH BRAKE. NOW THE DEALERSHIP SAYS THERE MAY BE A LEAK IN THE BRAKE SYSTEM THAT MAY NOT HAVE BEEN LOOK AT BEFORE. I ADVISED THEM DUE TO SAFETY OF MY FAMILY AND MY KIDS AND OTHERS ON THE ROAD, I AM NOT TAKING THIS VEHICLE BACK AND I REQUESTED TO BE REPLACED WITH ANOTHER NEW VEHICLE SINCE THEY ARE AT FAULT BY SELLING ME A VEHICLE WITH A BRAKE PROBLEM AND BY NOT FIXING IT RIGHT IN THE FIRST PLACE. *TR
Jul 09, 2013
+ 3 more complaints for this component
SEATS
8 complaints
THIS IS A MAJOR ISSUE THAT COULD LEAD TO DEATH FOR THE THIRD ROW PASSENGERS. THE LEGS OF THE THIRD ROW DO NOT LOCK INTO THE FLOOR ALL THE TIME. PLEASE SEE PICTURES IT WILL CLARIFY THE ISSUE. IN CASE OF REAR END THE SEATS COULD ROTATE BACK AND THE PASSENGERS COULD HAVE A DIRECT HIT TO THE TOP OF THE HEAD.
Oct 29, 2019
THIRD ROW BACK SEAT COVER HANDLE BROKE AFTER TWO MONTH RECALL . I OWN THE CAR NEARLY 5 YEAR , NO PROBLEMS WITH THESE ONES . UNTIL TOOK THE CAR TO DEALER RECALL ABOUT THIRD ROW BACK SEAT COVER , AND AFTER THAT TWO MONTH , THE HANDLES , BOTH SIDE BROKEN , TOOK THE CAR TO DEALER AGAIN TO FIX THAT . SO THEY SAID THEY WILL CHARGE AROUND $200 . SERIOUS ABOUT THAT THE OLD ONES NO PROBLEMS IN 5 YEAR . THE NEW ONES BROKEN WITHOUT TWO MONTH AFTER RECALL . WHAT YOU THINK TOYOTA ?
Nov 19, 2015
2011 TOYOTA VAN FRONT PASSENGER SEAT-THE SEAT BECAME STUCK AND WOULD NOT MOVE DURING ANY ATTEMPT TO ADJUST IT WITH THE HANDLE. NO DEBRIS OR OBSTRUCTION WAS IN THE SEAT TRACK AFTER MULTIPLE CHECKS. AFTER BEING SERVICE BY TOYOTA AND FIRST BEING TOLD BY THE TECHNICIAN THAT IT WAS DEBRIS IN TRACK AND MY REQUESTING TO HAVE THE DEBRIS THAT WAS IN THE TRACK, HE THEN STATED THAT HE THREW IT OUT, I ASKED HIM IF WE COULD INSPECT THE GARBAGE FOR THE 'ITEMS' SO I COULD HAVE IT, HE THEN STATED THAT 'SPRING ALSO CAME OFF THE SEAT' WHICH HE DID NOT TELL ME DURING OUR PREVIOUS CONVERSATION. HE NEVER RETRIEVED THE ITEMS THAT HE STATED WERE STUCK IN THE SEAT TRACK AND I WAS NOT ALLOWED TO SEARCH THE GARBAGE FOR THE ITEMS. HE COULD NOT TELL ME WHAT THE ITEMS WERE OR LOOKED LIKE THAT HE STATED WERE STUCK IN THE TRACK. *TR
Feb 28, 2013
FRONT PASSENGER SEAT BACK TILTS FORWARD SLIGHTLY WHEN BRAKING. THIS CAUSES THE SEAT BACK TO FEEL LOOSE AND LIKE YOU'RE MOVING FORWARD IN THE SEAT WHEN BRAKING. DRIVER'S SEAT DOES NOT HAVE THE ISSUE. *TR
Aug 14, 2011
THIRD ROW SEAT DOES NOT LATCH PROPERLY, DOESN'T STAY FIRMLY ATTACHED TO THE FLOOR. WE HAVE TAKEN THE VEHICLE TO A TOYOTA DEALER THREE TIMES AND THEY ARE UNABLE TO FIX THE PROBLEM. INDOOR NOISE IS PRETTY HIGH TOO, GRINDING , SEAT SHAKING TYPE OF SOUND. *TR
Feb 28, 2011
+ 3 more complaints for this component
ELECTRICAL SYSTEM,AIR BAGS
8 complaints
TOOK IN FOR RECALL. GOT VAN BACK AND DRIVER SIDE SLIDING DOOR NO LONGER OPENS WITH DOOR HANDLE. ALSO LARGE WIRE RAN IN 2ND ROW BEHIND DRIVER SEATS AND JUST LEFT THERE. ALSO JUMPER FUSE RAN UNDER STEERING WHEEL. ELECTRICAL NIGHTMARE. HORRIBLE MAINTENANCE. UNACCEPTABLE. CREATED MORE SAFETY HAZARDS.
May 02, 2019
TOOK IN FOR RECALL. GOT VAN BACK AND DRIVER SIDE SLIDING DOOR NO LONGER OPENS WITH DOOR HANDLE. ALSO LARGE WIRE RAN IN 2ND ROW BEHIND DRIVER SEATS AND JUST LEFT THERE. ALSO JUMPER FUSE RAN UNDER STEERING WHEEL. ELECTRICAL NIGHTMARE. HORRIBLE MAINTENANCE. UNACCEPTABLE. CREATED MORE SAFETY HAZARDS.
May 02, 2019
TOOK IN FOR RECALL. GOT VAN BACK AND DRIVER SIDE SLIDING DOOR NO LONGER OPENS WITH DOOR HANDLE. ALSO LARGE WIRE RAN IN 2ND ROW BEHIND DRIVER SEATS AND JUST LEFT THERE. ALSO JUMPER FUSE RAN UNDER STEERING WHEEL. ELECTRICAL NIGHTMARE. HORRIBLE MAINTENANCE. UNACCEPTABLE. CREATED MORE SAFETY HAZARDS.
May 02, 2019
TAKATA RECALL
Oct 01, 2017
TAKATA RECALL - ISSUE REMAINING SINCE RECEIVING A NOTICE DATED MAY 23, 2016...ALMOST ONE YEAR. ALSO A RECALL INVOLVING A SLIDING POWER DOOR SYSTEM THAT WAS ISSUED NOVEMBER 22, 2016. NEITHER RECALL HAS A FIX AND BOTH ARE POTENTIALLY VERY DANGEROUS SAFETY ISSUES. I HAVE CONTACTED TOYOTA NUMEROUS TIMES AND THEY REFUSE TO PROVIDE ALTERNATE, SAFE TRANSPORTATION FOR MY FAMILY, WHICH INCLUDES 3 YOUNG CHILDREN. I AM DRIVING MY FAMILY AROUND EVERY DAY WITH A POTENTIAL AIRBAG AND/OR SLIDING DOOR MALFUNCTION WAITING TO HAPPEN. IT HAS BEEN A VERY LONG TIME AND NEITHER OF THESE ISSUES HAS A DATE BY WHICH THEY ARE TO BE FIXED.
Apr 29, 2017
+ 3 more complaints for this component
SEAT BELTS
8 complaints
WHILE DRIVING, THE DRIVER'S SEAT BELT, AT IT'S LOWER ANCHOR POINT IN THE B PILLAR, BECAME UNBOLTED AND CAUSED THE BELT TO BECOME PERMANENTLY DETACHED FROM THE CAR.
Oct 10, 2017
THE SEAT BELT ON THE REAR LEFT OF THE CAR(THIRD ROW), MALFUNCTIONED. THE SEAT BELT WAS UNBUCKLED, BUT THE WINDING MECHANISM ONLY WINDED, NOT DID NOT ALLOW UNWINDING RESULTING IN A CHILD BEING ALMOST BEING STRANGLED BY THE BELT. THE CAR WAS MOVING WHEN THE MALFUNCTION STARTED. I PULLED OVER TO SERVICE AREA AND ATTEMPTED TO LOOSEN IT, BUT THE SEAT BELT COULD NOT BE LOOSENED WITH NORMAL MECHANISM. CHILD WAS IN PAIN AND HAD NO ROOM TO MANUEVER. OBTAINED SCISSORS FROM DUNKIN DONUTS TO CUT THE SEATBELT.
Aug 18, 2016
THE DRIVERS SIDE 1ST REAR SEAT BELT WON'T LATCH WHEN BRAKES APPLIED. STAYS LOOSE. THE BACK REAR SEAT BELT RETRACTED BUT WILL NOT RELEASE TO USE. VEHICLE HAD 75,000 MI. WHEN NOTICWED. HAS NO ACCIDENTS
Apr 07, 2016
MY CHILDREN WERE GETTING INTO THE VEHICLE ON THE REAR PASSENGER SIDE. I AM A FORMER CPST. MY SON'S CAR SEAT WAS LOOSE, SO I CHECKED TO SEE WHY. I CHECKED THE BELT AND THE ENTIRE BUCKLE STALK CAME LOOSE IN MY HAND. THE BOLT THAT ATTACHED IT TO THE CAPTAIN'S CHAIR FELL OUT OF THE SOCKET. THIS IS NOT ACCEPTABLE. IF WE HAD BEEN IN AN ACCIDENT, MY SON COULD HAVE BEEN SERIOUSLY INJURED OR KILLED. A SEAT BELT SHOULD NOT JUST FALL OFF OF THE SEAT. I CALLED THE DEALERSHIP TO GET THE PART REATTACHED AND WAS ASKED WHY I COULD NOT JUST ATTACH IT BACK MYSELF. THIS IS ALSO NOT ACCEPTABLE. THEY DID END UP SCHEDULING ME FOR THE REATTACHMENT, BUT IT WILL COST ME A SUM THAT THEY HAVE YET TO DETERMINE. IN THE MEANTIME, I HAVE TO FIGURE OUT HOW TO TRANSPORT MY SON SAFELY SINCE HE IS OVER THE WEIGHT LIMIT FOR LATCH FOR HIS CAR SEAT AND NO LONGER HAS A USABLE SEAT BELT IN THAT SPOT IN THE VEHICLE. *TR
Jan 22, 2015
MY 5-YEAR-OLD DAUGHTER WAS PLAYING IN MY MINIVAN AS I STOOD RIGHT OUTSIDE. AS I LOOKED IN THE WINDOW TO CHECK ON HER I REALIZED SOMETHING WAS WRONG. SHE WAS STANDING IN THE THIRD ROW OF SEATS FACING THE BACK WINDOW. SHE WASN'T MOVING AND FOR ONE AWFUL MOMENT I THOUGHT SHE WAS DEAD. I OPENED THE BACK HATCH TO FIND HER SUSPENDED BETWEEN TWO SEAT BELTS WRAPPED AROUND HER NECK. LUCKILY, HER FEET WERE STILL TOUCHING THE SEAT, WHICH MAY HAVE BEEN ENOUGH TO KEEP THE BELTS FROM COMPLETELY CUTTING OFF HER BREATHING. AS MY FRIEND AND I DESPERATELY TRIED TO UNTANGLE THE BELTS FROM AROUND HER NECK THEY GOT TIGHTER AND TIGHTER. I TRIED TO FIND A KEY OR ANYTHING SHARP TO UNHOOK THE MIDDLE SEAT BELT FROM ITS LATCH SO WE COULD UNWIND IT FROM AROUND HER NECK (I HAD DROPPED MY KEYS DURING THE INITIAL FRANTIC MOMENTS WHEN I CLIMBED IN THE HATCH TO TRY AND GET HER OUT). AS WE WORKED TO FREE HER, THE BELTS CONTINUED TO GET TIGHTER. MY FRIEND RAN TO A NEARBY SCHOOL TO GET SCISSORS. THE NEXT FEW MOMENTS WERE HORRIBLE. I WAS WATCHING MY DAUGHTER STRANGLE TO DEATH. I FRANTICALLY TRIED TO FIND MY KEYS OR ANY SHARP OBJECT TO RELEASE THE MIDDLE SEAT BELT FROM ITS ANCHOR. MY DAUGHTER WAS TURNING PURPLE AND IT WAS CLEAR THE SITUATION WAS DETERIORATING QUICKLY. I FINALLY GRABBED THE KEYS FROM MY FRIEND?S IGNITION AND REACHED OVER THE BACK SEAT TO UNHOOK THE MIDDLE SEAT BELT. I FELT A BRIEF MOMENT OF RELIEF AS I EXPECTED THAT TO RELEASE THE PRESSURE AROUND HER NECK, BUT NOTHING HAPPENED. THE SEAT BELTS WERE SO TIGHT AT THAT POINT I COULDN?T UNTHREAD THE MIDDLE SEAT BELT FROM AROUND HER NECK. MY FRIEND ARRIVED WITH SCISSORS AND I CUT THE BELT. THE SEAT BELT STILL DIDN?T RELEASE AT THAT POINT, BUT WE WERE ABLE TO UNTANGLE AND LOOSEN THE BELTS AND PULL MY DAUGHTER FROM THE CAR. SHE WAS LIMP AND BRIGHT RED, BUT SHE WAS ALSO BREATHING AND LOOKING AT ME. SEAT BELTS SHOULD BE SAFE ... *TR
Apr 12, 2013
+ 3 more complaints for this component
VISIBILITY
8 complaints
DRIVING UP DRIVEWAY AND CLOSING REAR WINDOW WHEN THE WINDOW EXPLODED INTO THOUSANDS OF PIECES SENDING GLASS IN EVERY DIRECTION. HAD A PASSENGER BEEN IN THE REAR SEAT INJURIES WOULD HAVE BEEN LIKELY IN MY OPINION. MY CONCERN IS IF THIS HAPPENS WHEN SOMEONE HAS A CHILD IN THE REAR SEAR. THE END RESULT WAS SMALL FRAGMENTS OF GLASS OVER THE ENTIRE THIRD ROW SEATING AREA. *JS
Dec 01, 2014
DRIVING APPROX. 45 MILES PER HOUR IN THE CITY AND SUDDENLY THE PASSENGER SIDE REAR BACK WINDOW (VENT WIDOW) SHATTERED. FIRST A VERY LOUD NOISE AND THEN THE GLASS SHATTERED AND WENT EVERYWHERE. THERE WAS NO VISIBLE DAMAGE NOR DID THERE SEEM TO BE ANY EXTERNAL DEBRIS THAT COULD HAVE HIT THE WINDOW. THE ROAD WAS RATHER SMOOTH. NOT SURE IF THIS IS A COMMON PROBLEM FOR WINDOWS OR THE 2011 TOYOTA SIENNA. *TR
May 13, 2014
AT 2400 MILES. MY TOYOTA SIENNA START HAVING WINDOWS PROBLEM. IT IS VERY NEW CAR. AFTER NUMBERS OF REPAIR. THIS SIENNA-STILL BOTH PASSENGER FRONT AND REAR WINDOWS WILL AUTOMATICALLY ROLL BACK DOWN WHEN GETTING TO THE TOP. AND BACK DOOR CAN NOT BE CLOSED COMPLETELY. ESPECIAL RECENTLY. I FEEL THIS IS VERY DANGERS. BECAUSE THIS VAN WINDOWS UP AND DOWN IT IS VERY DANGER FOR MY 2 YEARS OLD BABY. IT MAY CUT HIS HAND. I DO NOT WANT THIS TERRIBLE VAN ANYMORE. THIS VAN REALLY MAKE ME HEADACHE AND WORRY. IF THIS VAN HAS NO PROBLEM. I WILL DEFINITELY NOT BOTHER ANYBODY. BUT IN FACT. THIS VAN REALLY CAUSE PROBLEM. AND BAD THING IS AFTER VISITED SEVERAL DIFFERENT DEALERSHIP. PROBLEM IS STILL HAPPENING. IF TOYOTA CAN FIX PROBLEM. CUSTOMER HAS NOTHING TO COMPLAINT. WHAT CAN WE DO ABOUT THIS. I AM VERY VERY DISAPPOINTED WITH TOYOTA QUALITY CONTROL SYSTEM. I AM A VERY DISAPPOINTED WITH 2 TOYOTA DEALERSHIP(CLAREMENT DEALERSHIP AND JOHN ELWAY'S CROWN DEALERSHIP)BECAUSE I WENT TO THESE DEALERSHIP MANY TIMES, WHAT THEY HAVE DONE IS PROBLEM STILL EXISTED. I AM PLANNING TO TRY 3RD TOYOTA DEALERSHIP. THIS IS MY FIRST TOYOTA. AND EXPERIENCE LET MY WIFE AND I FEEL VERY BAD AND VERY HEADACHE ABOUT THIS KIND OF QUALITY. *TR
Apr 12, 2013
I WAS OUT IN THE FRONT PORCH NEAR MY GARAGE AROUND 7:30PM AND MY SIENNA WAS PARKED INSIDE THE GARAGE. SUDDENLY A LOUD NOISE LIKE AN EXPLOSION OF SORT OCCURRED THAT SCARED ME PRETTY BAD THAT PROMPTED ME TO LOOK INSIDE THE GARAGE AND I WAS SHOCKED TO SEE TWO LARGE HOLES SIMULTANEOUSLY ON EITHER SIDE (LEFT AND RIGHT) OF THE REAR WINDSHIELD AND THE GLASS WAS SLOWLY CAVING OUT AND THEN SHATTERED COMPLETELY IN (NOT SPIDER-WEB LIKE) SLOWLY FALLING AWAY INTO THE TRUNK. AFTER COMING BACK TO MY SENSES FROM THE INITIAL SHOCK, I CALLED MY INSURANCE COMPANY TO SEE IF THEY HAD HEARD OF SUCH FREAK INCIDENTS TO WHICH THEY SAID 'YES'. THEY DID MENTION TO GO TO THE DEALER AND SINCE IT IS STILL BRAND NEW (LESS THAN 9 MONTHS OLD), THE GLASS WILL BE REPLACED UNDER MANUFACTURER WARRANTY. I WENT TO[XXX] IN ARLINGTON, TX FROM WHOM I HAD PURCHASED THE VAN ALONG WITH THEIR DEALER WARRANTY ON TOP OF THE MANUFACTURER WARRANTY AND AFTER THEIR SERVICE MANAGER LOOKED AT THE NON-EXISTENT WINDSHIELD WITH SOME OF THE GLASS STILL HANGING ON TO THE EDGES, HE SAID HE CANNOT MAKE A JUDGMENT AS TO WHETHER IT WAS A MANUFACTURER'S DEFECT OR VANDALISM SINCE THERE IS NO WAY TO KNOW AS THE GLASS IS NOT IN THE WINDSHIELD ANYMORE (??!!!). I TOLD THEM THAT IF THE GLASS SHATTERS, IT WILL NOT BE INTACT AND YET THEY WOULD NOT BUY MY ARGUMENT. I CALLED TOYOTA CORPORATE AND THEY SAID UNLESS THE DEALER MAKES THE JUDGMENT, THEY CANNOT PROCEED WITH REPLACEMENT OF THE WINDSHIELD. I SINCERELY URGE THE NHTSA TO INQUIRE THIS INCIDENT SINCE IF IT HAD OCCURRED WHILE DRIVING, THERE WOULD HAVE BEEN A SERIOUS RISK OF DEATH OR INJURY CAUSED DUE TO THE SUDDEN SHOCK. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR
Oct 03, 2011
I HEARD AN EXTREMELY LOUD EXPLOSION SOUND COMING FROM THE ROOF OF MY 2011 SIENNA JUST RIGHT AFTER I GOT ONTO A HIGHWAY AND WAS TRAVELING ABOUT 40MPH. THE SURROUNDING WAS CLEAR WHEN IT HAPPENED. I CALLED THE POLICE WHO FOUND OUT THAT THE SUNROOF GLASS BULGED UP AND SHATTERED. THE POLICE COULDN'T FIND ANY SIGNS OF ROCKS HITTING THE SUNROOF AND BASED ON THE GLASS BREAKAGE PATTERN SUSPECTED THAT THE CAR'S INTERIOR CABIN PRESSURE MIGHT HAVE CAUSED THE SUNROOF GLASS TO EXPLODE AND BREAK. HOWEVER, THE TEMPERATURE AT THE TIME WAS ONLY AROUND 65'F, SO IT COULDN'T BE DUE TO HEAT. THE POLICE SUSPECTED THE SUNROOF GLASS COULD BE A DEFECTIVE PART AND ASKED ME TO FOLLOW UP WITH A TOYOTA DEALER. *TR
Sep 21, 2011
+ 3 more complaints for this component
LATCHES/LOCKS/LINKAGES
7 complaints
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING 30 MPH, THE PASSENGER SIDE SLIDING DOOR OPENED INDEPENDENTLY AND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO FALMOUTH TOYOTA (290 MACARTHUR BLVD, BOURNE, MA 02532) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCHES FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ORIGINALLY STATED THAT THE FAILURE WAS DUE TO THE ISSUE DESCRIBED IN NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE DEALER LATER STATED THAT THE FAILURE WAS DUE TO A SEPARATE ISSUE. THE MANUFACTURER WAS IN THE PROCESS OF SPEAKING TO THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 146,000.
Jul 05, 2017
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE TURNING A CORNER AT 15 MPH, THE PASSENGER SIDE SLIDING DOOR OPENED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT A SPRING IN THE DOOR FAILED AND THE DOORS NEEDED TO BE RECALIBRATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS INCLUDED IN A RECALL REGARDING THE DOORS. THE NHTSA CAMPAIGN NUMBER WAS NOT PROVIDED. THE PARTS TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.
Mar 06, 2017
I BELIEVE THERE POTENTIALLY MAY BE A SERIOUS DESIGN CONCERN WITH THE POWER DOORS. DUE TO HAVING THREE SMALL CHILDREN, I HAVE THE CHILD LOCKS ENGAGED ON THE REAR SLIDING DOORS, WHICH ALSO DISABLES THE REAR DOOR BUTTONS FROM OPENING (BUT NOT FROM CLOSING) THE POWER DOORS. THE BUTTONS IN THE FRONT OF THE VEHICLE TO OPERATE THE POWER DOORS ARE NOT AFFECTED BY THE CHILD LOCKS, BUT ARE LOCATED ON THE CENTER ROOF CONSOLE, IN EASY REACH OF A CHILD STANDING IN THE SECOND ROW. TONIGHT, IN MATTER OF SECONDS BETWEEN ME EXITING THE DRIVERS SEAT AND WALKING AROUND THE VEHICLE TO THE PASSENGER SIDE SLIDING DOOR, ONE OF MY SONS PRESSED THE BUTTON TO OPEN THE SLIDING POWER DOOR, WHILE MY DAUGHTER STARTED TO EXIT THE VEHICLE. MY THIRD CHILD THEN PRESSED A BUTTON AGAIN, CAUSING THE POWER DOOR TO SHUT ON MY DAUGHTER'S NECK. FORTUNATELY, THE SAFETY SYSTEM REVERSED THE DOOR, BUT IT INFLICTED PAIN AND TEARS AND LEFT REDNESS ON MY DAUGHTER'S NECK; THERE IS NO APPARENT LASTING INJURY, BUT I AM CONCERNED THE INJURIES COULD HAVE BEEN MUCH MORE SERIOUS. I AM ALSO CONCERNED THAT THE PLACEMENT OF FUNCTIONAL ELECTRONIC CONTROLS FOR THE REAR DOORS IN EASY REACH OF CHILDREN IN THE REAR COMPLETELY DEFEATS THE PURPOSE OF HAVING CHILD LOCKS ON THE REAR DOORS. ALSO RELATED TO THE REAR DOORS, WE HAVE REPEATEDLY EXPERIENCED THE PROBLEM REPORTED BY OTHERS OF THE POWER DOORS JAMMING IN A PARTIALLY OPEN POSITION AND HAVING TO BE SLOWLY PUSHED CLOSED MANUALLY (WITH GREAT RESISTANCE), BEFORE THEY WILL FUNCTION AGAIN NORMALLY IN EITHER POWER OR MANUAL MODE. THIS COULD BE A SAFETY CONCERN THAT COULD IMPEDE THE ABILITY TO EXIT THE VEHICLE IN AN EMERGENCY. *TT
Oct 27, 2011
LATCHES ON THE REAR SLIDING DOORS OF OUR 2011 TOYOTA SIENNA LTD. ARE NOT RELEASING PROPERLY. WHEN THE DOORS ARE OPENED FROM THE HANDLES, THE MOTOR PULLS THE DOORS OPEN BUT THE LATCHES DO NOT RELEASE. YOU HEAR A POPPING SOUND AND THE DOORS POP OPEN. DEALER "REPROGRAMMED" THE DOORS TO NO AVAIL. AFTER DEALER CLAIMED TO HAVE CONTACTED TOYOTA, THEY ACKNOWLEDGED THE PROBLEM BUT SAID THERE IS NO KNOW FIX, AS THIS IS A NEW VEHICLE. *TR
Feb 02, 2011
IN NOVEMBER OF 2010, WE PURCHASED 2011 TOYOTA SIENNA XLE. WITHIN A MONTH, ON TWO SEPARATE OCCASIONS- THE AUTOMATIC SLIDING DOORS GOT STUCK MIDWAY. THEY WOULD NOT MOVE BACK OR FORWARD. WE TOOK IT TO THE ORIGINAL DEALERSHIP. WE WERE TOLD THAT TOYOTA HAD THEM CLEAR SOME "CODES" FOR THE AUTOMATIC DOORS AND THE PROBLEM WAS FIXED. TWO WEEKS LATER, THE SAME PROBLEM IS HAPPENING ON BOTH DOORS. WE TOOK THE CAR BACK AND THE SERVICE MANAGER INFORMED US THAT TOYOTA WOULD NOT AUTHORIZE NEW MOTORS IN THE CAR, ALTHOUGH IT IS A BRAND NEW CAR AND UNDER WARRANTY. THIS IS A TOYOTA MANUFACTURING PROBLEM AND NEEDS TO GET RESOLVED! *TR
Jan 21, 2011
+ 2 more complaints for this component
AIR BAGS,STRUCTURE,EQUIPMENT
6 complaints
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000, 16V340000, AND 11V560000 (STRUCTURE, AIR BAGS, EQUIPMENT). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED THREE MONTHS AGO AND STATED THAT THEY WOULD SEND THE PARTS TO URBANA, IL. A CASE NUMBER WAS PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 11/01/17*LJ *TR
Sep 18, 2017
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS), 11V560000 (EQUIPMENT), AND 16V858000 (STRUCTURE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NATHAN TOYOTA OF DAVIE, FLORIDA WAS CONTACTED ABOUT THE RECALL AND STATED THAT THE REMEDY WAS UNAVAILABLE ON SEVERAL OCCASIONS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Jul 11, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE), 16V340000 (AIR BAGS), AND 11V560000 (EQUIPMENT). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
May 12, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE), 16V340000 (AIR BAGS), AND 11V560000 (EQUIPMENT). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUES. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Apr 26, 2017
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE), 11V560000 (EQUIPMENT), AND 16V340000 (AIR BAGS). THE PARTS TO DO THE RECALL REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ..UPDATED 06/08/17 *BF UPDATED 10/13/2017*JS
Apr 18, 2017
+ 1 more complaint for this component
EQUIPMENT
5 complaints
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V560000 (EQUIPMENT); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER AND DEALER WERE NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 09/03/15
Jun 30, 2015
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:11V560000 (EQUIPMENT) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED IF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Apr 07, 2015
TL*THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN: 11V560000 (EQUIPMENTS). THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN PUT THE SPARE TIRE IN THE MIDDLE PASSENGER SIDE SEAT AS A TEMPORARY REMEDY. THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 3/31/15*CN
Feb 06, 2015
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED THE RECALL NOTICE ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V560000 (EQUIPMENT:OTHER:LABELS). THE CONTACT FOLLOWED THE INSTRUCTIONS LISTED IN THE RECALL NOTICE, BUT THE MANUFACTURER WAS YET TO RESPOND. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE CONTACT WOULD HAVE TO WAIT UNTIL LATER IN THE YEAR FOR THE CORRECT LABELING INFORMATION TO BECOME AVAILABLE. THE CONTACT WAS ALSO ADVISED TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER. THE DEALER WAS UNAWARE OF THE RECALL AND COULD NOT ASSIST. THE MANUFACTURER THEN ADVISED THE CONTACT TO WAIT UNTIL LABELING INFORMATION WAS SENT OUT TO CONSUMERS. THE FAILURE MILEAGE WAS 21,000. UPDATED 08-09-12 *BF THE CONSUMER WAS ADVISED ON 07/24/2012, BY TOYOTA CORPORATE OFFICE, THAT THERE IS NO REMEDY FOR THIS RECALL NOTICE AND NO ETA. UPDATED 08/09/2012 *JS
Jul 18, 2012
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 11V560000 (EQUIPMENT:OTHER:LABELS) AND TOOK THE VEHICLE TO THE DEALER FOR REPAIRS. THE CONTACT STATED THAT THE REMEDY STATED THAT THE MANUFACTURER WOULD NOTIFY OWNERS OF THE RECALL AND PROVIDE A REMEDY WHEN ONE HAD BECOME AVAILABLE. THE REMEDY WAS FOR OWNERS TO RECEIVE A CORRECTED PLACARD ALONG WITH A REVISED OWNER'S MANUAL THAT STATED THAT THE ACTUAL WEIGHT OF THE VEHICLE, AT NO COST TO THE CONTACT. THE CONTACT WAS DISPLEASED WITH THE RECALL REMEDY AND STATED THAT INSTEAD OF MAILING A 'CORRECTED' MANUAL TO OWNERS, THE MANUFACTURER SHOULD REPAIR THE VEHICLE SO THAT IT WOULD MATCH THE WEIGHT STATED ON THE PLACE CARD AND IN THE OWNER'S MANUAL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 12,000.
Mar 30, 2012
STRUCTURE,LATCHES/LOCKS/LINKAGES
4 complaints
The contact owns a 2011 Toyota Sienna. The contact stated that while driving 55 MPH, the rear driver's and passenger's power sliding doors failed to latch securely and opened while driving. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 16V858000 (Structure), but the failure persisted. The vehicle was taken to the dealer, who determined that the power sliding door motor, cable, and door lock actuators needed to be replaced. The dealer had to zip-tie the power sliding doors to keep the doors closed. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 135,000.
Mar 19, 2025
MY 2 YEAR OLD DAUGHTER GOT HER LEG CAUGHT IN THE BACK PART OF THE SLIDING DOOR OF A 2011 TOYOTA SIENNA. SHE WAS INSIDE THE CAR. THE DOOR WAS OPENED. HER LEG FELL INTO THE SPACE WHILE THE DOOR WAS OPENING. THE DOOR OPENED AS FAR AS IT COULD AND CONSTRICTED HER LEG. HER LEG WAS SO TIGHTLY CONSTRICTED WE COULD NOT REPOSITION HER BODY TO OPEN THE DOOR. AVERILL PARK FIRE DEPT AND SAND LAKE AMBULANCE ARRIVED ON THE SCENE. SHE WAS TRAPPED(SCREAMING) FOR 20 -25 MINUTES. HER LEG WAS COLD AND TURNING BLUE BEFORE IT WAS REMOVED. WE WENT TO THE HOSPITAL CONCERNED FOR INTERNAL BLEEDING, BROKEN LEG, AND OTHER COMPLICATIONS. SHE IS DOING FINE BUT I'M VERY CONCERNED ABOUT THE DESIGN OF THE DOOR. I'VE LOOKED AT OTHER MINIVANS (EVEN THE SAME MAKE AND MODEL BUT DIFFERENT YEAR) AND THEY DON'T HAVE THE GAP IN THE BACK PART OF THE DOOR LIKE THE 2011 TOYOTA SIENNA. UPDATED IVOQ 07/27/11 *TR
Jun 11, 2011
2011 TOYOTA SIENNA LE POWER SLIDING DOORS HAVE JAMMED MULTIPLE TIMES. HAS HAPPENED 4-5 TIMES NOW WITH ONLY 285 MILES ON IT. THIS IS POTENTIALLY A VERY SERIOUS MALFUNCTION THAT COULD COST A LIFE. ALL PASSENGERS SHOULD BE ABLE TO EVACUATE IF NEEDED. CALLED TOYOTA BUT THEY SAY THEY HAVE NOT GOTTEN ANY COMPLAINTS? WILL TAKE IT IN AND SEE WHAT THEY SAY. *TR
Mar 04, 2011
WE HAVE OWNED A 2011 TOYOTA SIENNA FOR 1.5 WEEKS. YESTERDAY OUR 3 YEAR OLD'S HAND BECAME STUCK IN THE SLIDING DOOR. HE HAD JUST EXITED THE CAR AND HIS HAND WAS IN THE PATH OF THE DOOR AS IT WAS SLIDING CLOSED. THE DOOR DID NOT RETRACT. IT CLOSED TIGHTLY AND A MINUTE OR SO PASSED BEFORE THE DOOR WAS ABLE TO BE OPENED. WE TOOK HIM TO THE EMERGENCY ROOM. NO BREAK WAS EVIDENT ON THE X RAYS BUT THE DOCTOR SAID AN EXAM BY AN ORTHOPEDIC DOCTOR NEXT WEEK, AFTER THE SWELLING HAS SUBSIDED, WILL CONFIRM WHETHER THERE IS A BREAK OR FRACTURE. THE ER DOCTOR PUT A FIBERGLASS CAST ON HIS ARM AND TOLD US TO FOLLOW UP WITH AN ORTHOPEDIC DOCTOR AFTER THE WEEKEND. *TR
May 30, 2010
AIR BAGS,EQUIPMENT
4 complaints
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000 (AIR BAGS), 16V340000 (AIR BAGS), AND 11V560000 (EQUIPMENT). THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE AND PARTS DISTRIBUTION DISCONNECT.
Apr 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS) AND 11V560000 (EQUIPMENT); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUES. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Dec 05, 2016
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS) AND 11V560000 (EQUIPMENT); HOWEVER, THE PARTS FOR THE RECALL REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE AND PARTS DISTRIBUTION DISCONNECT. UPDATED 01/06/17*LJ UPDATED 01/23/17
Nov 01, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS) AND 11V560000 (EQUIPMENT). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/28/16*LJ
Aug 30, 2016
STRUCTURE,TIRES
3 complaints
The contact owns a 2011 Toyota Sienna. The contact stated that the rear driver's side sliding door had failed to close or latch securely while closing the door manually or while using the power door switch button. The vehicle was taken to C&C Auto, where the door motor and belt were replaced, and other unknown repairs were performed. The door was repaired. Additionally, the contact stated that the rear passenger's side sliding door had failed to open and close as needed. The contact stated that the door was currently closed and would not open. The vehicle was taken to the dealer, where the contact was informed that the vehicle could not be repaired under NHTSA Campaign Number: 16V858000 (Structure); because the VIN was not included in the recall. Additionally, the contact stated that the TPMS had failed to function as needed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 146,000.
Nov 12, 2024
IN JULY OF 2011 TOYOTA SENT A NOTICE OF RECALL ON THE 2WD SIENNA VANS FOR A PROBLEM OF EXCESSIVE CORROSION OF THE SPARE TIRE CARRIER. THEY SAID THE REMEDY WAS UNDER DEVELOPMENT. IT IS NOW DECEMBER AND EVERY TIME I CALL TOYOTA THEY SAY THEY HAVE NOT YET DEVELOPED A REMEDY AND ARE WORDING ON IT. HEIR TEMPORARY SOLUTION WAS TO REMOVE THE SPARE TIRE AND PUT IT IN THE BACK OF THE VAN. TO ME A REASONABLE TIME FOR THIS TO BE RESOLVED WOULD BE 1-2 MONTHS, IT IS NOW GOING ON 5 MONTHS AND NO NOTICE OF RESOLUTION. I FEEL THAT MYSELF AND EVERYONE ELSE EFFECTED BY THIS RECALL NOTICE HAVE WAITED FAR TO LONG. *TR
Dec 23, 2014
MY CAR WAS RECALLED ABOUT TWO MONTHS AGO FOR A TEMPORARY REPAIR OF THE CONNECTOR TO HOLD THE SPARE TIRE. THIS RESULTED IN THE SPARE TIRE BEING PLACED IN THE BACK-SEAT AREA OF THE VAN. THIS PREVENTS ME FROM USING THE FOLD DOWN FEATURE AND FULL STORAGE AREA. ON OCTOBER 20, 2014, I CALLED THEIR 888-270-9371 NUMBER TO SEE HOW MUCH LONGER BEFORE A PERMANENT FIX WOULD BE COMPLETED. I RECEIVED A VAGUE ANSWER THAT IT SHOULD BE DONE IN NOVEMBER 2014. I STILL WAIT A SOLUTION, AND BELIEVE THAT THIS ISSUE SHOULD HAVE BEEN LONG AGO RESOLVED. UPDATED 09/23/15.*JB
Oct 31, 2014
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
3 complaints
I have complained about both rear sliding doors acting erratically for almost 3 years. These doors were under a recall, as they sometimes were overloaded and would cause the fuse to blow and the door(s) would/could swing open while moving. It happened to me NUMEROUS times. Once it was so bad, that I couldn’t bring my son yo school because the door wouldn’t stay shut. They beep upon auto open and you have to fight the door open or shut no matter if you switch off the “auto door” button or not. It has been to 3 different dealers in less than 3 years. The first dealer only replaced one junction box, and wiring harness on the passenger door because that it the only door that acted up while they were in possession of sienna. The door less than a 1000 miles later started to have issues - opening, closing, staying closed. I brought it to another dealer closer to my new house - they did not fix it as it didn’t do it for them with 10 tries while parked using auto and manual settings. That seems irresponsible and irrelevant as the ongoing customer complaint is the door swinging open whilst driving (neither dealer drove it, to see if it would swing open). Nonetheless, as the drivers side door never acted up at any dealer visit - they never replaced the recalled parts even knowing it has issues and saw video of it that I took. My vehicle is now sitting at a dealer with a $1600 repair bill for the same latch, as well as the back latch for the “recalled” parts - and they are refusing to acknowledge ANY RECALL WVER on the doors (safety recall G-04) as well as Toyota customer care so far is refusing to provide monetary assistance with this ordeal as my extended warrantee expired. One doors “repair” has made the door seemingly worse, and one door has never been repaired in regards to specific recalled parts as dealer states “no issue was seen with power sliding doors”. My niece lost a lot of $70 Birkenstock’s when my door FLUNG OPEN SO FAST at 50mph with no warning (door open light)
Nov 08, 2021
WHILE PARKED IN MY DRIVEWAY, HAVING BEEN DRIVEN TWO HOURS BEFORE, MY VAN CAUGHT ON FIRE IN THE ENGINE COMPARTMENT. IT BURNED FOR AN UNKNOWN AMOUNT OF TIME BEFORE WE WERE ALERTED. THE ELECTRICAL SYSTEM WAS DISABLED BY THE FIRE CAUSING THE TWO BACK SLIDING DOORS TO BECOME INOPERABLE. THE VAN CAN SEAT 6 PEOPLE IN THE REAR PASSENGER COMPARTMENT AND THEY WOULD BE UNABLE TO EXIT THE VAN EXCEPT BY GOING THROUGH THE FRONT DOORS. EVEN NOW THAT IT IS AFTER THE FIRE, WE ARE STILL UNABLE TO OPEN THEM, FROM INSIDE, OUTSIDE, OR WITH ANY OF THE BUTTONS.
Nov 05, 2018
MOTOR ON SLIDING DOORS HAVE NOT WORKED PROPERLY SINCE WE FIRST PURCHASED IT BRAND NEW. WE WERE TOLD THEY "STICK" BECAUSE THE RUBBER SEALS ARE SO NEW. THE DOORS ONLY OPEN PART OF THE TIME. 50% OF THE TIME WHEN YOU OPEN THEM, THEY BEEP LOUDLY AND GET STUCK, JUST LIKE DAY ONE. TOYOTA CONTINUES TO CLAIM THERE IS NOTHING WRONG WITH IT AND ANYTIME WE'VE MENTIONED IT, THEY SAY THEY FOUND NO PROBLEMS. IT'S A SAFETY HAZARD BECAUSE THEY GET JAMMED AND CAN ONLY BE YANKED OPEN MANUALLY. A CHILD COULD NOT OPEN IT IN THE EVENT OF AN EMERGENCY WHERE THEY NEED TO MAKE A QUICK ESCAPE. THE SEAL ON THE WINDOW IS ALSO BROKEN AND PULLS DOWN WHEN YOU OPEN THE WINDOW . THE SEAL PULLS DOWN WITH IT. THIS HAPPENED TO OUR BRAND-NEW TOYOTA CAMRY, AS WELL AS MY MOTHER'S BRAND NEW TOYOTA FJ CRUISER. TOYOTA HAS CHECKED IT OUT AND THEY CLAIMED IT'S WEAR AND TEAR. THEY REPLACED IT FOR FREE THE FIRST TIME, BUT LESS THAN A YEAR LATER IT HAPPENED AGAIN! NOW I SEE A RECALL ON DOORS, THIS NEEDS TO B ADDRESSED, THAT RECALL IS NOT BEING HANDLED YET EITHER . AGAIN, IT'S A SAFETY HAZARD FOR CHILDREN GETTING OUT, OR DOORS FLYING OPEN WHEN VEHICLE IS IN MOTION.
Apr 30, 2017
ELECTRICAL SYSTEM,AIR BAGS,UNKNOWN OR OTHER
3 complaints
TAKATA RECALL WE TOOK THE CAR TO THE TOYOTA DEALER IN KATY IN MID FEBRUARY 2018 TO SOLVE THE AIR BAG RECALL AND POWER DOORS. THEY SAID THE DO NOT HAVE THE PARTS; WE HAVE GO BACK TWICE BUT THEY SAY THEY STILL DO NOT HAVE THEM. NOW ALMOST 3 MONTHS LATER THEY HAVE NOT DONE ANYTHING ABOUT IT. WE HAD NOT HAVE ANY ACCIDENT BUT WE DO NOT FEEL SAFE WHEN DRIVING THE CAR.
Apr 30, 2018
TAKATA RECALL. BEEN CALLING DEALER EVERY FEW MONTHS, WAITING FOR THE RECALL TO GET REMEDIED FOR THE AIRBAGS. ALSO, WAITING FOR THE DEALER TO REMEDY THE SLIDING DOOR RECALL. MANY CALLS TO THE SERVICE DEPARTMENT HAVE BEEN UNRESOLVED, EVEN WITH THE PROMISE TO BE CALLED BACK.
Jan 13, 2018
THE AIR BAGS SYSTEM AND THE DOOR ELECTRIC
Jul 12, 2017
FUEL/PROPULSION SYSTEM
3 complaints
COMPLAINT: TOYOTA SIENNA 2011 SE ON 2/3/2016 I TOOK MY 2011 SIENNA TO THE LOCAL TOYOTA DEALERSHIP BECAUSE THE INFORMATION DISPLAY SCREEN INDICATED VSC SYSTEM WARNING AND THE ENGINE LIGHT, TRAC SYSTEM LIGHT, AND WARNING LIGHTS WERE ON. AFTER DIAGNOSTICS THE SERVICE ADVISOR EXPLAINED THAT FUEL EMISSION SWITCH VALVE WAS STUCK IN THE OFF POSITION. THE TECHNICIAN REPORT IDENTIFIED THE PART AS P2440 EVAPORATIVE EMISSION PRESSURE SWITCH VALVE. THE SWITCH REGULATES THE AMOUNT OF GASOLINE PUMPED INTO THE TANK THROUGH THE INTAKE AND OUTTAKE OF AIR. VACUUM HOSES CONNECT THE VALVE TO A 'CHARCOAL CANISTER' WHICH COLLECTS GAS FUMES FROM THE TANK AND ROUTES THEM TO THE ENGINE FOR COMBUSTION. UNFORTUNATELY, TOYOTA SELLS THESE VARIOUS COMPONENTS IN EMISSION SYSTEM AS ONE UNIT. THE PART WAS $537.92 AND $148.88 FOR LABOR. THE SUGGESTED CAUSE WAS OVERFILLING THE GAS TANK. WE HAVE NEVER HAD A PROBLEM FILLING UP TANKS (STOPPING BEFORE THE POINT OF OVERFLOW) WITH MANY PREVIOUSLY OWNED TOYOTA TRUCKS AND SEDANS. THE CORE OF MY GRIEVANCE IS THE FACT THAT THE OWNER'S MANUAL DOES NOT SPECIFICALLY CAUTION THE OWNER THAT THIS PRACTICE CAN DAMAGE OR CAUSE A MALFUNCTION OF THE EMISSION SYSTEM. THE MANUAL ONLY CAUTIONS THE PERSON PUMPING FUEL 'DO NOT SPILL FUEL DURING REFUELING.'(P.150 IN REFUELING SECTION). IF THIS WAS THE REAL CAUSE FOR THE NEEDED EMISSION PART REPLACEMENT I HOPE THAT TOYOTA WILL WRITE A CLEAR WARNING ABOUT THE CONSEQUENCES OF "FILLING UP" IN THEIR MANUAL OR CONSIDER REDESIGNING THE EMISSION SYSTEM. PERHAPS THIS COMPLAINT WILL PREVENT ANOTHER TOYOTA CUSTOMER THE COST AND DISSATISFACTION OF THIS SAME EXPERIENCE.
Apr 07, 2016
THE WELD AT THE TOP OF THE HINGE ON THE FUEL FILLER DOOR HAS BROKEN, SO THE DOOR WILL NOT CLOSE. THIS PREVENTS OPENING THE SLIDING DOOR ON THE DRIVER'S SIDE. I HAVE CHILDREN AND WOULD NEED THE ABILITY TO EVACUATE PASSENGERS QUICKLY AND EASILY IN THE EVENT OF AN EMERGENCY. ONE OF MY PASSENGERS IS RESTRAINED IN A CAR SEAT THAT I NEED TO ACTIVATE IN ORDER TO REMOVE THE CHILD FROM THE CAR. THE DOOR CANNOT BE OPENED MORE THAN A FEW INCHES WITH THE BROKEN FUEL FILLER DOOR AS AN OBSTRUCTION, SO IT CREATES A MAJOR SAFETY ISSUE. *TR
Feb 02, 2015
I STOPPED FOR GAS AND WAS UNABLE TO OPEN THE FUEL FILLER DOOR. BECAUSE OF THE FUEL FILLER DOOR FAILURE, I WAS NOT ABLE TO OPEN THE DRIVER SIDE PASSENGER DOOR. I DROVE THE VEHICLE HOME AND UPON FURTHER INVESTIGATION, I DISCOVERED THE TOP FUEL FILLER DOOR HINGE WAS BROKEN FREE. THE BROKEN HINGE ALLOWED THE PASSENGER DOOR ACTIVATION SWITCH LOCATED BEHIND THE FUEL FILLER DOOR TO POP OUT WHICH DE-ACTIVATED THE PASSENGER DOOR OPERATION. IN THE EVENT OF AN ACCIDENT, THE DRIVER SIDE PASSENGER DOOR WOULD NOT BE ABLE TO BE OPENED. *JS
Jul 08, 2014
EXTERIOR LIGHTING
3 complaints
MY CONCERN IS THE DEAD ZONE CREATED BY THE HEAD LIGHTS ON MY CAR. THE PROJECTION OF THE HEADLIGHTS ON MY CAR ARE EXTREMELY DANGEROUS DUE TO THE DEAD ZONE IN FRONT OF THE VEHICLE. THE HEADLIGHTS HAVE BEEN ADJUSTED MULTIPLE TIMES AND THE DEALER RESPONSE IS" THAT IS JUST THE WAY THESE NEW HEADLIGHTS ARE". ON DARK ROADS IT IS HIGHLY PROBABLE THAT AN ACCIDENT MAY OCCUR BECAUSE YOU CANNOT SEE WHERE YOU ARE GOING AND IF THERE IS A SLIGHT CURVE TO THE ROAD IT IS IMPOSSIBLE TO TELL WHICH WAY THE ROAD IS GOING. ON MY LAST TRIP AT NIGHT WE HAD 3 OCCASIONS THAT IF WE HAD NOT FLASHED THE HIGH BEAMS WE MOST CERTAINLY WOULD HAVE A WRECK. *TR
Nov 02, 2011
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE VISIBILITY OF THE HEADLIGHTS WAS NOT PROJECTING FAR ENOUGH. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THE DEALER MADE SOME ADJUSTMENTS TO THE HEADLIGHTS BUT TO NO AVAIL. THE CONTACT STATED THAT THE VEHICLE WAS UNSAFE TO DRIVE AT NIGHT. THE FAILURE MILEAGE WAS 8,000.
Sep 12, 2011
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) 2011 TOYOTA SIENNA TURN INDICATOR IS NOT AUDIBLE AND DOES NOT DISENGAGE WHEN CHANGING LANES ON THE INTERSTATE THE FOLLOWING LETTER WAS SENT TO TOYOTA: MAY 16, 2010 [XXX] SUBJECT: 2011 TOYOTA SIENNA TURN INDICATOR DESIGN FLAW DEAR SIR: I HAVE BEEN LOOKING INTO BUYING A 2011 TOYOTA SIENNA LIMITED WITH ALL THE OPTIONS. SO I RENTED A NEW 2011 TOYOTA SIENNA LE (ONLY 900+ MILES) FROM AVIS FOR A WEEKLONG TRIP (1500 MILES). THE CAR DRIVES VERY NICELY. HOWEVER, I WAS AMAZED THAT I COULD NOT HEAR THE TURN INDICATOR BEEPER WHEN DRIVING DOWN THE INTERSTATE WITH THE RADIO ON AT A MODERATE SOUND LEVEL. IN ADDITION, THE TURN INDICATOR SWITCH IS NOT SENSITIVE ENOUGH TO DISENGAGE AFTER CHANGING LANES. TOYOTA'S DESIGN ENGINEERS SHOULD BE ASHAMED TO HAVE THIS SERIOUS DESIGN FLAW ON A NEWLY INTRODUCED VEHICLE! THERE ARE PLENTY OF AUDIBLE DEVICES ON THE VEHICLE THAT COULD SOUND AFTER THE TURN INDICATOR HAS BE ENGAGED FOR 5, 10, 15 SECONDS WITHOUT BEING DISENGAGED. TOYOTA COULD HAVE PROGRESSIVE AUDIBLE TONES, WITH A LAST RESORT OF SOUNDING THE HORN INTERMITTENTLY. JUST DO SOMETHING, BEFORE YOU HAVE MILLIONS OF THESE VEHICLES IN SERVICE. A CAR GOING DOWN THE ROAD WITH A 'FALSE TURN INDICATION' IS DANGEROUS TO EVERYONE ON THE HIGHWAY! AS A RESULT OF THIS EXPERIENCE I AM NOT GOING TO BUY A 2011 TOYOTA SIENNA LIMITED UNTIL THIS ISSUE IS RESOLVED. IN FACT, IT WOULD NOT BE BAD ADVERTISING FOR ALL TOYOTA VEHICLES TO HAVE THIS AS A STANDARD FEATURE. TOYOTA CAN GIVE ME NEW VEHICLES FOR THE REST OF MY LIFE, AS COMPENSATION FOR THE IDEA! IF YOU WOULD LIKE TO DISCUSS THIS MATTER FURTHER, PLEASE DO NOT HESITATE TO CALL[XXX] *TR UPDATED 03/29/2017*JS
May 24, 2010
UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
2 complaints
The VSC and tract light stay on all the time. The Ford dealer I purchased the Van from said they had it fixed. I took it back and i was told to buy a new gas cap which I did from a Toyota dealer in my area. The light came on again. I took it back and was told it had an exhaust leak and it won't hurt the van. But I could bring it back for starting at $ 200.00 and have a leak test done on the Van, but it would take hours. Since then I've had cleaner run thru the system but the lights stay on all the time. Is this a safety hazard because its an exhaust leak? Can you please assist in the repair information before I spend hundreds of dollars chasing the problem. Thank You so much..... [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Feb 02, 2022
MY CAR IS REVVING UNCONTROLLABLY AND LURCHING FORWARD WHEN BRAKING. THE ENGINE DOES NOT DECREASE ITS REVOLUTIONS IN LONE WITH BRAKING. ITS EITHER A TRANSMISSION DROPPING TO A LOWER GEAR AND LURCHING FORWARD IR THE ACCELERATOR PEDAL US STICKING. IT HAPPENS ALL OF THE TIME AND IS UNSAFE COMING TO STOPS NEAR CROAS TRAFFIC.
Dec 17, 2016
SUSPENSION
2 complaints
ONE WEEK AGO I GOT IN MY CAR TO GO TO WORK AND WHEN I START DRIVING I HEARD A STRANGE NOISE EVERY TIME I TURN MY STREEING WHEEL . SO I TOOK MY CAR TO MY MECHANIC AND HE FOUND THAT MY FRONT STRUT MOUNT ON DRIVER SIDE OF VEHICLE IS DAMAGED . HE TOLD ME THAT THIS PART IS NOT SUPPOSED TO GO BAD AS YET ON MY CAR.
Nov 10, 2020
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 45 MPH, THE STEERING WHEEL VIBRATED VIOLENTLY. THE CONTACT HAD TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. WHILE THE VEHICLE WAS ON THE LIFT, IT WAS NOTICED THAT THE PASSENGER SIDE AXLE WAS LEAKING. THE FAILURE OCCURRED FOR THE PAST SIX MONTHS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Aug 01, 2016
ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES
2 complaints
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE PASSENGER'S SIDE SLIDING DOOR OPENED UNINTENTIONALLY. THE CONTACT CONTACTED DON JOSEPH TOYOTA (1111 W MAIN ST, KENT, OH 44240; (330) 673-2200) WHO INFORMMED THE CONTACT THAT THE DOOR HINGES AS WELL AS THE DOOR LATCH FOR THE PASSENGER'S SIDE SLIDING DOOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY OR RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.
Sep 23, 2020
MY NEW 2011 TOYOTA SIENNA LE AUTOMATIC POWER SLIDING DOOR ON THE DRIVER SIDE STOPPED WORKING. IT WON'T OPEN OR CLOSE USING REMOTE CONTROL AS WELL AS TOP CONSOLE/PILLAR SWITCHES. IF I TRY TO OPEN USING REMOTE CONTROL OR SWITCHES THEN IT WILL TRY TO OPEN BUT CLOSE IMMEDIATELY AND MAKE BEEPING SOUNDS. I TOOK THE VEHICLE TO THE LOCAL TOYOTA DEALER COUPLE OF TIMES BUT THEY SIMPLY SAID THERE IS NO PROBLEM. FINALLY, WHEN I CALLED TOYOTA DIRECTLY THEN THE SAME DEALER DIAGNOSED IT FURTHER AND FOUND A FAULT CODE C224 IN THE SYSTEM. TOYOTA REFUSED TO FIX THE ISSUE PROMPTLY UNTIL WE FILED FOR ARBITRATION TO REPLACE THE CAR OR REFUND VEHICLE PURCHASE PRICE. TOYOTA FINALLY REPLACED POWER SLIDING DOOR MOTORS FOR BOTH LEFT AND RIGHT SIDE TO ADDRESS THE ISSUE. *TR
Mar 25, 2011
AIR BAGS,SEATS
2 complaints
THE OCCUPANT SENSING SYSTEM DOES NOT RECOGNIZE THAT SOMEONE (FULL GROWN ADULT) IS SITTING IN THE PASSENGER SEAT. THIS PROBLEM IS IDENTICAL TO A PREVIOUS RECALL (NHTSA CAMPAIGN # 13V014000) TOYOTA SAYS THEY DO NOT HAVE TO FIX IT UNDER THE RECALL. PERHAPS THE RECALL DOES NOT COVER ALL OF THE VINS IMPACTED.
Feb 06, 2019
TAKATA RECALL ON MY 2011 TOYOTA SIENNA. I PURCHASED THE VAN NEW IN PHARR TEXAS WHICH IS AT THE SOUTHERN TIP OF TEXAS, TEN MINUTES FROM THE MEXICO BOARDER. THE CLIMATE HERE IS HOT WITH NORMALLY HIGH HUMIDITY. IT IS MY UNDERSTANDING I SHOULD HAVE BEEN CONTACTED BY TOYOTA AND AT THE VERY LEAST BE ON A WAITING LIST FOR PARTS TO ADDRESS THE RECALL. WHEN I APPROACH THE DEALERSHIP I'M TOLD; "NOTHING CAN BE DONE, WE ARE WAITING ON PARTS." NO ONE WRITES ANYTHING DOWN, NO ONE SHOWS ME THAT THERE IS A LIST AND THAT I'M ON THAT LIST. NOTHING SEEMS TO BE HAPPENING TO ADDRESS THE ISSUE. I KEEP MY VAN GARAGED AND IN LIKE NEW CONDITION. IT HAS VERY LOW MILEAGE AND I PLAN TO KEEP IT FOR AT LEAST ANOTHER FIVE YEARS. I NEED HELP IN GETTING THIS SAFETY RECALL ADDRESSED IN A TIMELY MANNER. THANK YOU!
May 10, 2017
AIR BAGS,UNKNOWN OR OTHER
2 complaints
"TAKATA RECALL" NHTSA REFERENCE ID 16V340 THE SIENNA VIN (XXX) IS ACTUALLY IN SWITZERLAND. I'VE BEEN TOLD BY THE WORKSHOP STANDARD PROCEDURE IS THAT TOYOTA USA HAS TO DIRECT TOYOTA SWITZERLAND TO DO THIS REPAIR. MANY SIENNAS IN THE COUNTRY HAVE BEEN UPDATED THIS WAY. TIL TODAY , I HAVE NOT RECEIVED ANY NOTIFICATION TO PROCEED AND BRING MY SIENNA TO THE SWISS DEALERSHIP FOR THIS PURPOSE. IN ADDITION, THE TWO OTHER RECALLS; >SAFETY RECALL G04 - REMEDY NOTICE CERTAIN 2011 - 2016 MODEL YEAR SIENNA VEHICLES POWER SLIDING DOOR_NHTSA REFERENCE ID16V858 AND, >SAFETY (NON-COMPLIANCE) RECALL B0N - CUSTOMER NOTIFICATION PHASE 2011 AND CERTAIN EARLY 2012 MY SIENNA VEHICLES - TIRE AND LOADING INFO PLACARD AND OWNER'S MANUAL UPDATE SENT TO OWNERS. ASSIST CUSTOMER IF REQUESTED.NHTSA REFERENCE ID 11V560, ARE PENDING. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Dec 15, 2018
TAKATA AIRBAGS ELECTRIC SIDE DOORS MULTIPLE OTHER RECALL
Jul 15, 2017
VISIBILITY,VISIBILITY/WIPER
2 complaints
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE'S WINDSHIELD HAD A CRACK APPROXIMATELY SIX INCHES LONG. THE VEHICLE WAS TAKEN TO RIVERSIDE TOYOTA (131 HWY 411 E, ROME, GA 30161, (706) 291-2886), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL AND DID NOT OFFER ANY FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.
May 31, 2018
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE SUNROOF SHATTERED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED THAT AN OBJECT MAY HAVE STRUCK THE GLASS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WAS APPROXIMATELY 25,000. THE VIN WAS UNAVAILABLE. *TR
Mar 21, 2013
VISIBILITY/WIPER
2 complaints
3 TIMES THE WINDSHIELD HAS CRACKED, TWICE IN THE PAST 3 MONTHS. THE CRACK STARTS DOWN LOW NEAR THE EDGE AND QUICKLY SPREADS. THERE IS A LARGE BODY OF EVIDENCE ON THE INTERNET SUGGESTING THIS MALFUNCTION IS VERY COMMON ON THIS MAKE AND MODEL AND THERE HAS BEEN NO OFFICIAL RECALL FROM TOYOTA.
Feb 25, 2018
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 60 MPH THE GLASS IN THE SUNROOF EXPLODED WITH A LOUD BANG. IN ADDITION, GLASS FRAGMENTS FELL INTO THE SUNROOF AREA BUT DID NOT ENTER THE INTERIOR OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.
Jun 25, 2013
STRUCTURE,EQUIPMENT
2 complaints
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 11V560000 (EQUIPMENT) AND 16V858000 (STRUCTURE). THE DEALER (GATEWAY TOYOTA, 395 NJ-37, TOMS RIVER, NJ 08753, (732) 240-2000) MADE NO MENTION AS TO WHEN THE REMEDY AND PARTS WOULD BE AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE SLIDING DOORS FAILED TO OPEN AND CLOSE PROPERLY. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND THE RECALLS TO DETERMINE WHEN THE DEALER WOULD BE ABLE TO PROVIDE A SOLUTION. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Jul 13, 2017
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE) AND 11V560000 (EQUIPMENT). THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Apr 05, 2017
AIR BAGS,WHEELS
2 complaints
I RECEIVED TWO LETTERS IN THE MAIL FOR SAFETY RECALLS ON MY TAKATA FRONT PASSENGER AIRBAG INFLATOR (ZONE A) AS WELL AS EXCESSIVE CORROSION OF THE SPARE TIRE CARRIER CABLE. I TRIED CONTACTING TWO DEALERSHIPS NEAR ME, AND THEY DID NOT TRY TO MEET BASIC SAFETY STANDARDS. THE DEALERSHIPS TOLD ME THAT I MUST WAIT SEVERAL MONTHS TO SOLVE MY ISSUES OR THAT THEY WOULD CALL ME BACK SOON (AND OF COURSE, THEY DIDN'T). THE NEAREST ONE TO ME, BREDEMANN DEALERSHIP @ (847) 655-1435, TOLD ME THAT I MUST WAIT THREE MONTHS FOR SUPPLIES TO COME IN. MY LIFE AND SAFETY ARE ON THE LINE, AND I DO NOT WANT TO PUT MYSELF IN DANGER BECAUSE OF A DEALERSHIP'S LACK OF CUSTOMER SERVICE AND MEETING BASIC SAFETY STANDARDS.
Jun 20, 2017
TAKATA RECALL - IT'S BEEN ALMOST A YEAR AND NO REMEDY IN PLACE. 2 NEW RECALLS HAVE BEEN ADDED SINCE, ALSO WITH NO REMEDIES AVAILABLE. THE POWER DOORS ARE NOT SAFE TO USE AND THERE IS AN ISSUE WITH THE RIMS AND WHEELS.
Mar 06, 2017
AIR BAGS,STRUCTURE,WHEELS
2 complaints
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS), 11V56000 (WHEELS), AND 16V858000 (STRUCTURE). THE PARTS FOR THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Mar 28, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS) AND 11V560000 (WHEELS). A NOTIFICATION WAS ALSO RECEIVED FOR THE SLIDING DOOR. THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE NHTSA CAMPAIGN NUMBER FOR THE SLIDING DOORS WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Jan 03, 2017
VISIBILITY,STRUCTURE
2 complaints
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 10 MPH, THE DRIVER SIDE SLIDING DOOR OPENED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE OVERHEAD SWITCH WAS REPLACED. IN ADDITION, THE SUN ROOF GASKET DETACHED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS) AND 16V858000 (STRUCTURE). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 106,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Feb 01, 2017
THE WHEELS ON THE DRIVER SIDE SLIDING DOOR BROKE CAUSING IT TO STOP WORKING AND SHATTERING THE BACK WINDOW OF MY VAN. MY CHILD WAS SITTING BY THE WINDOW THAT SHATTERED. WE WERE VERY LUCKY SHE WAS NOT INJURED BY THE GLASS. *TR
Dec 04, 2014
AIR BAGS,VEHICLE SPEED CONTROL,SERVICE BRAKES
2 complaints
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, IT BECAME STUCK. THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO OPERATE. AS A RESULT, THE VEHICLE CRASHED INTO A TREE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,296.
Jan 11, 2017
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE UNINTENTIONALLY ACCELERATED AS THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED INTO A BUILDING. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED NECK AND LEG INJURIES HOWEVER, IT WAS UNKNOWN IF MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Dec 23, 2015
EQUIPMENT ADAPTIVE/MOBILITY
2 complaints
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 11V560000 (EQUIPMENT) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Jan 09, 2015
A COUPLE OF MONTHS AGO, WE RECEIVED AN URGENT SAFETY RECALL LETTER FROM TOYOTA REGARDING THE TYPE OF TIRES THAT ARE ON OUR 2011 SIENNA. WHEN WE ORDERED THE VEHICLE IN JUNE OF 2010, IT WAS WITH FULL UNDERSTANDING THAT WE HAD TO HAVE A VEHICLE WITH A HITCH, AS MY HUSBAND HAS A MOTORIZED WHEELCHAIR THAT MUST BE PLACED ON A RACK BEHIND OUR VEHICLE. THE DEALERSHIP IN SIOUX CITY, IOWA (RICK COLLINS) STATED THAT WOULD NOT BE A PROBLEM. WHEN THE VEHICLE ARRIVED HERE IN SIOUX CITY FROM THE MANUFACTURER, WE WERE TOLD THAT THIS NEW MODEL OF SIENNA DID NOT HAVE A HITCH ON IT YET, AS IT HAD NOT FINISHED BEING DESIGNED, BUT THE DEALERSHIP HAD ONE AND WOULD PUT IT ON BEFORE WE TOOK IT. NOW WE GOT THE RECALL LETTER STATING THAT THE DOOR PLACARD NEEDED TO BE REPLACED IN THE VEHICLE, PLUS WE EITHER HAD TO TAKE OFF THE HITCH OR THE DEALER MUST CHANGE OUT THE TIRES TO EXTRA LOAD TIRES AT NO CHARGE TO US. SINCE WE CANNOT GO WITHOUT THE HITCH, MY HUSBAND TOLD THE DEALERSHIP THAT THEY THEN NEEDED TO PUT NEW TIRES ON OUR CAR AT THE DEALERS EXPENSE. THEY REFUSE TO DO THAT STATING THAT THE HITCH IS AFTER MARKET. BUT IT IS NOT AFTER MARKET. RICK COLLINS TOYOTA INSTALLED THE HITCH BEFORE THE CAR WAS EVER IN OUR HANDS. THEY DEFINITELY KNEW THAT WE WOULD NOT AND COULD NOT HAVE PURCHASED A VEHICLE THAT DID NOT HAVE A HITCH. NOW WE ARE AFRAID TO TAKE THE VEHICLE OUT OF TOWN KNOWING ABOUT THE SAFETY CONCERNS. WHAT CAN WE DO TO GET THIS RESOLVED? GOING TO THE DEALERSHIP IS DEFINITELY NOT THE ANSWER, AS THEY ARE CLAIMING ALL THEY ARE REQUIRED TO DO IS CHANGE OUT THE PLACARD, BUT THAT IS NOT WHAT THE LETTER STATES. OBVIOUSLY WE WILL NEVER BUY ANOTHER TOYOTA, AS WE HAVE A HASSLE WITH THE SERVICE DEPARTMENT EVERY TIME WE GO IN THERE. AFTER 4 TRIPS THERE TO GET THE REMOTE START FIXED, WE FINALLY DID TAKE THE CAR SOMEWHERE ELSE TO GET THAT ISSUE RESOLVED. *JB
Sep 03, 2013
ELECTRICAL SYSTEM,ENGINE
2 complaints
TL* THE CONTACT OWNS 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER, WHO PERFORMED A DIAGNOSTIC AND DETERMINED THAT THE BATTERY FAILED AND CAUSED THE VEHICLE TO STALL. THE BATTERY WAS REPLACED HOWEVER THE DEALER COULD NOT EXPLAIN THE CAUSE OF THE BATTERY FAILURE. ADDITIONALLY, THE CONTACT STATED THAT THE ENGINE WAS PREVIOUSLY REPLACED DUE TO FAILED SPRINGS WHICH CAUSED THE VALVES TO ALSO FAIL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 31,312 AND THE CURRENT MILEAGE WAS, 31,800. *TR
Mar 11, 2014
TRAVELING AT HIGHWAY SPEED, (55 MPH) WHEN THE VSC FAILURE MESSAGE APPEARED ALONG WITH THE CHECK ENGINE LIGHT AND APOSTROPHE INSIDE A TRIANGLE ERROR/ WARNING LIGHT. VEHICLE WAS PURCHASED AS A CERTIFIED USED VEHICLE AT A TOYOTA DEALERSHIP LESS THAN TWO WEEKS AGO. MILEAGE IS LESS THAN 36000. *TR
Feb 21, 2013
ENGINE AND ENGINE COOLING
2 complaints
THE VEHICLE CAUGHT ON FIRE AFTER DRIVEN FOR APPROXIMATELY 5 MILES AND PARKED FOR SEVERAL MINUTES. IT ONLY HAD ABOUT 6,100 MILES AND PURCHASED NEW 9 MONTHS AGO. THE FIRE CAUSED TOTAL LOSS TO THE VEHICLE AND EVERYTHING INSIDE INCLUDING THE CHILD SEATS AND STROLLER WAS PERMANENTLY DAMAGED BY HEAT AND SMOKE. ACCORDING TO THE INCIDENT REPORT FROM FIRE DEPARTMENT, IT APPEARS THAT THE FIRE IGNITED AT THE UPPER LEFT CORNER (PASSENGER SIDE) OF THE ENGINE BAY. NO EVIDENCE OR INDICATION OF INCENDIARY FIRE WAS FOUND. *TR
Jun 04, 2012
2011 TOYOTA SIENNA VAN WITH 220 MILES ON IT CAUGHT FIRE IN MY DRIVEWAY 2 MINUTES AFTER PARKING IT THERE. NO WARNING LIGHTS OR ANYTHING. VEHICLE IS A TOTAL LOSS, NO RESPONSE FROM TOYOTA FOR OVER TWO WEEKS, OWNED THE BRAND NEW VAN FOR LESS THAN A WEEK. A CAUSE AND EFFECT INVESTIGATOR HIRED BY MY INS CO FOUND THE PROBLEM TO BE A FAULTY FAN WIRE THAT SHORTED OUT. EXTENSIVE DAMAGE TO MY HOUSE AND LANDSCAPING AS WELL. BURNED OUT VAN STILL SITTING IN MY DRIVEWAY CAUSING DANGER WITH BROKEN GLASS AND SOOT TO MY CHILDREN AND PETS. UNABLE TO GET ANY RESPONSE WHAT SO EVER FROM TOYOTA. THE DEALERSHIP HAS BEEN EXTREMELY HELPFUL. *TR
Jun 26, 2010
ELECTRICAL SYSTEM,WHEELS,SERVICE BRAKES
1 complaint
Vehicle: 2011 Toyota Sienna XLE VIN: [XXX] Mileage: ~204,800 Incident Date: [XXX] Recent Service: Oil change, tire rotation, brake inspection, and multipoint inspection performed on November 10, 2025 at Fitzgerald Toyota Gaithersburg (Maryland). Description of the Defect: On [XXX] while driving with my child in the vehicle, my 2011 Toyota Sienna experienced a sudden and dangerous failure. A strong burning smell entered the cabin, the ABS warning light illuminated, and then wheels locked up while the vehicle was in motion. At the same time, the steering wheel locked, making the vehicle impossible to steer. The engine immediately lost power and shut down in the middle of the roadway. The vehicle would not restart and had to be towed. This failure occurred four days after dealership service at Fitzgerald Toyota Gaithersburg, which included an oil change, tire rotation, and brake inspection. The dealership initially claimed the failure was due to a “dead battery,” and the following day changed the explanation to a “shorted alternator.” A weak battery or alternator failure does not explain a mechanical wheel lock or steering wheel lock while driving. The dealership has refused to provide diagnostic documentation or photographs of the components involved. This incident presents a significant safety hazard, and if it had occurred at highway speeds, it could have resulted in a severe crash. I am reporting this to request investigation into a potential safety defect involving the steering system, braking/ABS system, electrical system, or related components. Safety Risk: High. Loss of steering control + wheel lock + engine shutdown presents an immediate crash hazard. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Nov 17, 2025
POWER TRAIN,SERVICE BRAKES,FUEL/PROPULSION SYSTEM
1 complaint
Catalizador caUsando bajas emisiones, consecuencia encendido de codigos de luz de advertencia de tablero como luz indicadora de falla (Check Engine). LUZ DE ADVERTENCIA ABS. LUZ INDICADORA DE DERRAPE VSC-TRAC Y LUZ DE ADVERTENCIA DE PRESION DE NEUMATICOS. AL VIAJAR POR CARRETERA SIMPLEMENTE SE APAGO Y SIN PODER TENER CONTROL DE LA MISMA DICHA FALLA CAUSO QUE YA NO ENCENDIERA AL TENER QUE SOLICITAR GRUA PARA EL ARRARSTRE DE LA UNIDAD HASTA LA AGENCIA DE TOYOTA EN CORDOBA VERACRUZ. SEGURO SOLO INTERVINO CON EL ARRASTRE DE LA UNIDAD. PERO LA SIENNA A LLEVADO HASTA EL DIA DE HOY Y FECHA PRESENTE TODOS LOS SERVICIOS DE AGENCIA POR LA CUAL SE LLEVO DE INMEDIATO, PERO CON LA NOVEDAD ES QUE NI LA MISMA AGENCIA LE A PODIDO QUITAR LA FALLA. NO TIENEN NI LA MENOR IDEA DE LA CAUSA. SU SOLUCION SEGUEN ELLOS ERAN LOS INYECTORES PERO LA CAMIONETA VOLIVIO A HACER LA MISMA FALLA Y LA AGENCIA NO DA GARANTIA DE SU MANO DE OBRA. SOLO AUMENTA EL GASTO EN REFACCIONES SIN SOLUCIONAR LA FALLA.
Oct 23, 2025
UNKNOWN OR OTHER,ENGINE
1 complaint
I just but this car but I think the seller changed the mileage on it.
Apr 09, 2025
STRUCTURE,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
I was pulling my 2011 Toyota Siena into a parking space. My foot was on the brake and the car was going about 5 mph. The car made a slight sound, along with a perceptible yet small physical shift, and (while my foot was on the brake) independently accelerated with tremendous force. It was like it was ignited. The car hit a concrete pole and was totaled. The acceleration over-rode the brake. No one was hurt. The concrete pole averted what could have been a catastrophic accident, had we hit pedestrians, or had we rear ended a car or truck on the freeway. The brakes failed as the car jumped into independent acceleration. My safety and the safety of my passenger were both at risk. As I said, in a different situation, we might have hit pedestrians, or gone through the wall of the grocery store and hit customers. The concrete pole saved us and others. The mechanic at the service center where the car was towed said it was impossible to discern if there had been a failure in the system of the car - though clearly both my passenger and myself experienced that failure in the car's ability to override an independent, forceful acceleration not caused by the driver. There was no warning of any kind. On the Edmunds site, there are many, many testimonials by other drivers of the Toyota Siena of similar, frightening experiences of independent acceleration. It is terribly dangerous and should be investigated. If there is not a recall on this vehicle, there should be. This is a potentially catastrophic defect.
Jul 29, 2024
UNKNOWN OR OTHER,LATCHES/LOCKS/LINKAGES
1 complaint
Passenger slidding door opens while driving . My child was in the back seat & could have been thrown out of the minivan Contacted Toyota recall was fixed Sept 6, 2017. Happened last week again 10/17/23, contacted Toyota and dealership will not do anything customer support program extension ended . This is a Toyota issue should be covered , there was a recall on this issue . Toyota says my responsibility to fix , this is unacceptable, the slidding doors are an issue with Toyota .
Oct 24, 2023
STRUCTURE,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
1 complaint
Safety issue: can't open gas door, can't open sliding door Gas door cover on the driver's side will not completely latch (faulty hinge issue? ) which prevents the sliding door from opening. Sliding door has issues in moving back and forth. Apparently there was a recall for this issue and I was never notified. When I researched the issue, I found that there was a recall but because my recall is just out of the 10 year time frame, Toyota states they won't pay for the repair of the faulty mechanism and that I have to pay for it out of pocket. Considering there has been a pandemic for the since March 2020, it's hard to believe that they wouldn't honor the repair when I called about it in December. I made a phone complaint to Toyota at the end of December 2021 and no one has returned my call.
Jan 26, 2022
POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
I WAS DRIVING FROM TORONTO TO VIRGINIA ON 23 DEC 2020 AND REFILLED GAS IN SPRINGFIELD NY WALMART GAS STATION TO REFILL THE GAS. WHEN I ENTERED BEDFORD PA TURNPIKE, THE CAR SOUNDED WITH DIFFERENT SOUNDS FROM ENGINE ON THE RAMP WHEN ENTERING THE 70/76 FREEWAY. WHEN ENTERED TO VIRGINIA FROM MARYLAND BORDER AFTER POTOMAC RIVER CROSSING ON HIGHWAY 15 , THE CAR SUDDENLY STOPPED WHILE DRIVING AT 30 MPH AND PULLED THE CAR TO THE SIDE OF THE ROAD SLOWLY AND WHEN I RESTARTED THE CAR, IT STARTED NORMAL AND DROVE TILL CHANTILLY VIRGINIA WITHOUT ANY STOPPING. BUT THE ENGINE GAVE ME DIFFERENT NOISES.
Dec 26, 2020
ELECTRICAL SYSTEM,AIR BAGS,STRUCTURE
1 complaint
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, SEVERAL UNKNOWN WARNINGS LIGHT ILLUMINATED WITH A BEEPING SOUND. THE VEHICLE WAS TAKEN TO THE VOSS TOYOTA (2110 HELLER DR, BEAVERCREEK, OH 45434, (937) 431-2100), WHERE A TECHNICIAN TEST DROVE THE VEHICLE HOWEVER, WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED AT THE SAME DEALER UNDER NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE) AND 16V340000 (AIR BAGS) AND PRIOR TO THE REPAIRS THE VEHICLE HAD NOT EXPERIENCED A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 161,000.
May 06, 2020
STEERING,SUSPENSION,ELECTRICAL SYSTEM
1 complaint
2011 TOYOTA SIENNA, FRONT SUSPENSION MAKING NOISES AND CLICKING. AIR CONDITIONING NOT WORKING WHEN CAR IS IDLING. REAR BACKING CAMERA DOES NOT WORK ONLY IN THE NIGHT TIME. . AND IT HAS BEEN AT THE MULTIPLE TOYOTA DEALERSHIPS AND THEY CAN. NOT FIGURE IT OUT.
Jan 25, 2020
STEERING,WHEELS
1 complaint
THE VAN HAS EXTREME OUTER TIRE WEAR ON THE FRONT OF THE VEHICLE. DRIVER'S SIDE FRONT SEEMS TO BE TO WORST. TIRES ARE BEING ROTATED AT RECOMMENDED INTERVALS (5000-6000MI) AND AN ALIGNMENT CHECK AND ADJUSTMENT IS DONE AT THE SAME TIME. 60,000MI RATED TIRES ARE LASTING 10,000-15,000MI BEFORE REQUIRING REPLACEMENT AND CAUSING VERY POOR TURNING/STEERING, EXCESSIVE STEERING WHEEL VIBRATION AND PULL, AND DRAMATICALLY INCREASED HYDROPLANING IN MILD RAIN CONDITIONS.
Dec 11, 2019
ELECTRICAL SYSTEM,STRUCTURE,ENGINE
1 complaint
MY VAN CUT ON FIRE LAST SATURDAR, SEPTEMBER 1ST 2019. FOR NO APPARENTLY REASON. I DROVE ABOUT 5 MILES FROM MY HOUSE TO THE GROCERY STORE, WHEN I NOTICE THE SMOKE, I FIRST THOUGH WAS THE CAR IN FRONT OF ME. BUT WAS SMOKE COMING FROM MY HOOD. I WAS JUST ABOUT TO STOP AT A STOP SIGH AND I LOOK THE TEMPERATURE GATE AND IT WAS FINE, TURN OF THE CAR AND PEOPLE FROM THE PARKING LOT WAS ALREADY YELLING FOR ME TO GET OUT OF THE CAR. MORE THAN 2/3 OF THE VAN WAS TOTALLY DESTROYED IN THE FIRE.
Sep 04, 2019
SUSPENSION,POWER TRAIN
1 complaint
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 25 MPH AND ATTEMPTING TO TURN, A GROWLING NOISE WAS HEARD FROM THE REAR OF THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO PRIME TOYOTA ROUTE 2 (978-353-1700, LOCATED AT 700 OLD UNION TURNPIKE, LANCASTER, MA 01523) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED AND REPLACED THE REAR DIFFERENTIAL. THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 64,000. *BF *JB
Apr 12, 2019
POWER TRAIN,UNKNOWN OR OTHER
1 complaint
MINIVAN PARKED BUT ROLL AWAY CAUSED INJURY. THE MINIVAN WAS PARKED TO PICK UP GROCERY BAGS BUT STARTED ROLLING AWAY AFTER THE LAST 2BAGS OF GROCEY
Mar 16, 2019
ELECTRONIC STABILITY CONTROL (ESC),TRACTION CONTROL SYSTEM,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING 35 MPH, THE CHECK ENGINE AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. IN ADDITION, THE VEHICLE STALLED AND WAS UNABLE TO BE RESTARTED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 123,075.
Jun 11, 2018
STEERING,AIR BAGS
1 complaint
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE MAKING A RIGHT TURN, THE CONTACT HEARD AN ABNORMAL POPPING SOUND AND THE AIR BAG WARNING INDICATOR ILLUMINATED. WHEN THE CONTACT ATTEMPTED TO TURN THE STEERING WHEEL LEFT, IT WAS MANUAL/STIFF AND THE HORN FAILED. THE VEHICLE WAS DRIVEN TO THE LOCAL DEALER (FRED ANDERSON TOYOTA OF SANFORD, 3321 NC HWY 87 S, SANFORD, NC, 27332) WHERE IT WAS DIAGNOSED THAT THE STEERING SPIRAL CABLE ASSEMBLY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED BECAUSE THE PARTS HAD TO BE ORDERED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 1710102139. THE MANUFACTURER STATED THAT ONLY CANADA WAS INCLUDED IN A RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000.
Oct 10, 2017
VEHICLE SPEED CONTROL,ENGINE
1 complaint
I PUT MY VEHICLE IN PARK AND THEN TURNED ON THE HAZARD LIGHTS, AS I WAS PARKED AT THE ENTRANCE TO A BUSY HIGHWAY, AND JUST WANTED TO GRAB MY MAIL. I TURNED AROUND FROM GETTING THE MAIL; AND MY MINIVAN WAS ROLLING ACROSS THE HIGHWAY WITH THREE OF MY CHILDREN INSIDE OF IT. IT STOPPED WHEN IT HIT A CEMENT BARRIER ON THE OTHER SIDE OF THE HIGHWAY. NO AIR BAG DEPLOYED. MY CHILDREN SUFFERED FROM MINOR INJURIES. AND, A-LOT OF ANXIETY.WHAT HAPPENED TO MAKE MY MINIVAN SWITCH OUT OF PARK?
Oct 04, 2017
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER
1 complaint
TAILGATE SENSOR AND LOCKING MECHANISM ALARM AND LIGHTING GOES ON AND OFF INTERMITTENTLY INDICATING TAILGATE LATCH INSECURE WHILE VEHICLE IS IN MOTION DISTRACTING DRIVER. TAILGATE DOOR LATCH INSECURE PLACING DRIVER, PASSENGERS AND CONTENTS AT RISK IN THE EVENT OF MOVEMENT OF THE VEHICLE AS WELL AS TO OTHER VEHICLES ON THE ROAD IN THE EVENT OF A COLLISION.
Sep 25, 2017
ELECTRICAL SYSTEM,AIR BAGS,SERVICE BRAKES
1 complaint
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO SUMMIT TOYOTA OF AKRON (1535 VERNON ODOM BLVD, AKRON, OH 44320) IN JULY OF 2016 WHO STATED THAT THEY WOULD HOLD THE VEHICLE AND PROVIDE A LOANER. THE REPAIR WOULD TAKE THREE MONTHS. IN JULY OF 2017, THE DEALER STATED THAT PARTS WERE AVAILABLE, BUT THE RECALL REPAIR COULD NOT BE PERFORMED BECAUSE THE BRAKES WERE RUSTED AND THE BATTERY FAILED. THE DEALER STATED THAT THE FAILURES OCCURRED DUE TO THE VEHICLE BEING LEFT PARKED OUTSIDE THE DEALER WITHOUT BEING MOVED FOR AN EXTENDED PERIOD OF TIME. THE DEALER REFUSED TO ASSIST WITH THE REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN.
Jul 18, 2017
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
DURING DRIVING SIGNAL DOOR TURN ON WARNING BUT ALL DOORS CLOSED
Jun 18, 2017
POWER TRAIN,STRUCTURE
1 complaint
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 30 MPH, A LOUD NOISE WAS HEARD UNDERNEATH THE FRONT END OF THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS TOWED TO SONOCO AUTO SHOP, LEXINGTON ARK, MD, WHERE IT WAS DIAGNOSED THAT THE FRONT RIGHT DRIVE SHAFT WAS FRACTURED. ALSO, THE FRONT DRIVER SIDE DRIVE SHAFT WAS FAULTY. THE TECHNICIAN RECOMMENDED THAT BOTH PARTS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT REPAIRED. ALSO, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE), 14V273000 (TIRES), AND 11V560000 (EQUIPMENT). THE FAILURE MILEAGE WAS 100,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
May 30, 2017
ELECTRICAL SYSTEM,AIR BAGS,WHEELS
1 complaint
TOYOTA HAS HAD MY MINIVAN ON THEIR LOT SINCE OCTOBER OF 2016. THEY ARE UNABLE TO PROVIDE A FIX FOR THESE RECALLS. THEY PUT ME IN A RENTAL VAN, BUT IT IS NOT COMPARABLE TO MY VAN AND THEY HAVE FORCED ME TO CHANGE MY RENTAL CAR 4 TIMES.
May 21, 2017
WHEELS,UNKNOWN OR OTHER
1 complaint
APPARENTLY, THERE HAS BEEN TWO RECALLS INVOLVING THE TOYOTA SIENNA 2011. HOWEVER, THE SYSTEM SHOW THAT THE RECALL IS STILL INCOMPLETE, OR, OTHERWISE, NOT AVAILABLE TO OFFER A REMEDY OR REPAIRS. WHAT ARE MY NEXT STEPS? SHOULD I TAKE MY CAR TO THE DEALER FOR INSPECTION AND REPAIRS? SHOULD I SELL MY VEHICLE? CAN I BE REIMBURSED BY TOYOTA FOR HAVING MY CAR REPAIRED ELSEWHERE?
May 19, 2017
ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER
1 complaint
NHTSA RECALL NUMBER: OPENS NEW WINDOW TAKES AWAY FROM VIN LOOKUP SECTION> 16V858 RECALL DATE: NOVEMBER 22, 2016 MANUFACTURER RECALL NUMBER: G14 SUMMARY: IN THE INVOLVED VEHICLES, THERE IS A POSSIBILITY THAT UNDER CERTAIN LIMITED CONDITIONS, IF THE SLIDING DOOR OPENING OPERATION IS IMPEDED, THE SLIDING DOOR MOTOR CIRCUIT COULD BE OVERLOADED, OPENING THE FUSE FOR THE MOTOR. SAFETY RISK: IF THIS OCCURS WHEN THE DOOR LATCH IS IN AN UNLATCHED POSITION, THE DOOR COULD OPEN WHILE DRIVING, INCREASING THE RISK OF INJURY TO A VEHICLE OCCUPANT. REMEDY: TOYOTA IS CURRENTLY PREPARING THE REMEDY FOR THIS CONDITION. UNTIL THEN, TOYOTA WILL SEND AN INTERIM OWNER NOTIFICATION INFORMING THE CUSTOMER OF THE CONDITION AND THAT THEY WILL BE NOTIFIED AGAIN WHEN THE REMEDY BECOMES AVAILABLE. RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE MANUFACTURER NOTES: IF THE MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL FOR YOUR VEHICLE IN A TIMELY MANNER, PLEASE CONTACT THE NHTSA VEHICLE SAFETY HOTLINE AT: 1-888-327-4236 OR TTY: 1-800-424-9153 OR FILE AN ONLINE COMPLAINT WITH NHTSA. THIS RECALL DATA LAST REFRESHED: APR 1, 2017
Apr 01, 2017
AIR BAGS,LATCHES/LOCKS/LINKAGES
1 complaint
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS) FOR THE FRONTAL PASSENGER INFLATOR AND 16V858000 (LATCHES/LOCKS/LINKAGES). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mar 02, 2017
STRUCTURE,SEATS
1 complaint
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. IN ADDITION, THE CONTACT OBSERVED AN ABNORMAL NOISE AND MOVEMENT FROM THE REAR SEATS. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 04/19/17 LJ *CN
Feb 07, 2017
AIR BAGS,STRUCTURE,LATCHES/LOCKS/LINKAGES,EQUIPMENT
1 complaint
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS), 16V643000 (LATCHES/LOCKS/LINKAGES), AND 11V560000 (EQUIPMENT). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Jan 19, 2017
ELECTRICAL SYSTEM,INTERIOR LIGHTING
1 complaint
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE INTERIOR LIGHTING ILLUMINATED UPON MAKING A TURN. THE LIGHTS DIMMED AFTER THE TURN WAS COMPLETED. THE CONTACT WAS UNCERTAIN IF THE VEHICLE WOULD BE REPAIRED BY A DEALER OR AN INDEPENDENT MECHANIC. THE DEALER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER ADVISED THE CONTACT TO TAKE THE VEHICLE TO A DEALER TO SCHEDULE AN APPOINTMENT. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 100,000.
Nov 28, 2016
SUSPENSION,UNKNOWN OR OTHER
1 complaint
I PUT THE VEHICLE IN PARK, YET ALTHOUGH THE SHIFT IS IN PARK,THE INDICATOR SAYS ITS IN REVERSE, THEN THE VAN STARTS ROLLING BACKWARDS. SHUT OFF THE ENGINE AND ITS LIKE THE VAN IS IN NEUTRAL, THE VAN STARTS ROLLING DOWN HILL.EXTREMELY DANGEROUS I ALMOST RAN OVER A CHILD BEHIND ME! I SPENT THOUSANDS OF DOLLARS TO REPLACE SHIFTER CABLE, I LATER SAW RECALL ON 2014 MODEL BUT 2011 MODEL HAS IDENTICAL PROBLEM.
Aug 11, 2016
STEERING,SEAT BELTS
1 complaint
THE STEERING COLUMN CLUNKS AND STICKS SINCE ABOUT 55,000 MILES . IT FEELS LIKE IT MAY EVENTUALLY LOCK UP AND I WON'T BE ABLE TO TURN THE VEHICLE . IT DOES THIS WHILE THE CAR IS IN MOTION . I DEFINITELY FEEL IT IN THE STEERING COLUMN. IT HAS GOTTEN PROGRESSIVELY WORSE WITH TIME .SEEMS DANGEROUS ! ALSO MY PASSENGER SEAT BELT BEHIND THE DRIVERS SEAT IS NOT FUNCTIONING AT ALL . LOOKS LIKE A PART MAY HAVE FALLEN OFF AND IS INSIDE THE PLASTIC TRIM.
Jun 22, 2016
POWER TRAIN,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
I PULLED INTO A RELATIVE'S GRAVEL DRIVEWAY WHICH HAS A VERY LARGE PARKING AREA TO THE SIDE. I PULLED UP TO ABOUT TWO FEET FROM THEIR GRASSY AREA, GOT INTO POSITION TO BACK UP INTO A PARKING SPACE, STOPPED, AND PUT MY 2011 SIENNA INTO REVERSE, AND AS SOON AS I GENTLY TOUCHED THE EXCELERATOR TO BEGIN BACKING UP THE VAN SPED FORWARD AT A HIGH RATE OF SPEED CRASHING INTO AND OVER AN 8 INCH RAILROAD TIE THAT HAD A STEELBEAM ON TOP THAT SEPARATED THE DRIVEWAY FROM THEIR YARD. I HAD TO SLAM BOTH FEET ONTO THE BRAKE TO GET IT TO STOP WHICH IT FINALLY DID. I THOUGHT I HAD NOT PUT IT IN REVERSE BUT I LOOKED AT THE GEARSHIFT AND IT WAS INDEED IN REVERSE. I JIGGLED THE GEARSHIFT TO MAKE SURE IT WAS SECURED IN THE SLOT AND IT WAS. I THEN PUT IT IN PARK AND SAT THERE FOR A MINUTE OR TWO TRYING TO GAIN COMPOSURE TRYING TO FIGURE OUT WHAT JUST HAPPENED, I WAS IN SHOCK AS NOTHING LIKE THIS HAS EVER HAPPENED TO ME BEFORE. AFTER THAT MINUTE OR TWO I DECIDED I COULDN'T LET THE VEHICLE SIT THERE AND NEEDED TO MOVE IT. SCARED, BUT I PUT IT IN REVERSE AGAIN, READY TO POUNCE ON THE BRAKES WITH BOTH FEET AND BARELY TOUCHING THE EXCELERATOR I STARTED MOVING IN REVERSE. IT WAS WORKING FINE THEN. I THEN GOT OUT TO CHECK FOR DAMAGE AND THE BUMPER ON THE DRIVER'S SIDE WAS DAMAGED FROM THE IMPACT. THE AIRBAG DID NOT DEPLOY, I WAS NOT HURT HOWEVER HAD ANY OF MY RELATIVES BEEN IN THAT AREA AT THAT MOMENT IT COULD'VE RESULTED IN AN INJURY OR FATALITY. I REPORTED WHAT HAPPENED TO THE LOCAL DEALERSHIP WHERE I BOUGHT IT AND THEN TO TOYOTA USA AS INSTRUCTED IN THE HANDBOOK. NOW I'M REPORTING IT HERE. AM AWAITING CONTACT SUPPOSEDLY WITHIN THE NEXT DAY OR SO TO SEE WHAT TOYOTA INTENDS TO DO WITH THE SIENNA. I WILL NOT DRIVE AGAIN IT UNTIL THE REASON FOR THIS DEFECT IS FOUND AND FIXED AND DAMAGES REPAIRED. THE OUTCOME WILL DECIDE WHETHER I WILL EVER BE A TOYOTA CUSTOMER AGAIN.
Nov 16, 2015
TIRES,EQUIPMENT
1 complaint
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V560000 (EQUIPMENT) AND STATED THAT THE MANUFACTURER HAD NOT NOTIFIED THE DEALER OF THE PERMANENT REMEDY TO REPAIR THE VEHICLE. THE DEALER ONLY REMOVED THE SPARE TIRE CARRIER AND PLACED IT IN THE REAR SEAT OF THE VEHICLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PERMANENT REMEDY WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/9/15*CN UPDATED 01/27/16*JB
May 12, 2015
ELECTRICAL SYSTEM,SERVICE BRAKES
1 complaint
TL*THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THE BRAKE PEDAL WAS APPLIED AND THE VEHICLE HESITATED TO STOP. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT ALSO STATED THAT THE WINDOWS FAILED TO OPERATE AND THE SLIDING DOORS FAILED TO STOP AUTOMATICALLY. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE WINDOWS WERE REPAIRED BUT THE SLIDING DOORS WERE NOT. THE SPECIFICS OF THE REPAIRS WERE UNKNOWN. THE CONTACT ALSO STATED THAT THE VEHICLE FAILED TO START AND REQUIRED TO BE JUMP STARTED. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE BATTERY WAS REPLACED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100.
Jan 30, 2015
POWER TRAIN,SERVICE BRAKES,ENGINE
1 complaint
HELLO, I OWN A 2011 SIENNA LE V6. IN COLD WEATHER, IT HAS A PROBLEM WHEN BRAKING WHERE THE VEHICLE LURCHES FORWARD AS IT COMES TO A STOP. THE DEALER DROVE THE CAR AND NOTED NO ISSUES. HOWEVER, AS YOU CAN SEE ON THIS INTERNET THREAD, MANY OTHER OWNERS HAVE THE SAME ISSUE. HTTP://WWW.SIENNACHAT.COM/FORUM/193-PROBLEMS-MAINTENANCE-REPAIR/158410-ENGINE-REVVING-UP-JUST-BEFORE-STOP.HTML THIS ISSUE IS NOT JUST ANNOYING, I BELIEVE IT IS A SAFETY ISSUE, PARTICULARLY ON SLIPPERY SURFACES SUCH AS SNOW AND ICE WHICH ARE LIKELY TO OCCUR IN THE COLDER WEATHER THAT PRECIPITATES THIS ISSUE. I BELIEVE EITHER THE ENGINE OR TRANSMISSION PROGRAMMING NEEDS TO BE MODIFIED TO ADDRESS THIS ISSUE AS SOON AS POSSIBLE. THIS OCCURS WHEN THE ENGINE IS AT HIGH SPEED IDLE AFTER A COLD STOP, WHICH CAN LAST FOR MANY MILES AFTER YOU START DRIVING. *TR
Dec 07, 2014
STEERING,POWER TRAIN,ELECTRICAL SYSTEM,SERVICE BRAKES
1 complaint
I WAS PARKING THE CAR AND NEEDED TO MOVE THE VEHICLE BACKWARD IN A PARKING LOT WITH A SLIGHT SLOPE. WHEN I ATTEMPTED TO MOVE THE SHIFT LEVER TO REVERSE THE LEVER LOCKED UP AND THE VEHICLE STARTED TO ROLL BACKWARD. I APPLIED THE BRAKES TO NO AVAIL AND THE ENGINE DIED. THE STEERING WAS LOCKED. THE IGNITION SWITCH ALSO LOCKED. THE VEHICLE STOPPED . I CALLED THE TOYOTA DEALER AND THE SERVICE MANAGER SAID TO APPLY THE BRAKES VIGOROUSLY, AT THE SAME TIME PUMP THE ACCELERATOR AND TURN THE IGNITION. I DID AND THE FUNCTIONS ALL STARTED WORKING. NO DAMAGE, NO INJURIES. THIS OCCURRED IN FREDERICKS BURG, TX THIS APPEARS TO BE THE SAME INCIDENT IN COMPLAINT # 10585286, DATED 3-17-2014. *TR
Aug 23, 2014
STEERING,VEHICLE SPEED CONTROL,TRACTION CONTROL SYSTEM
1 complaint
2011 TOYOTA SIENNA. WHILE DRIVING ABOUT 40 MPH, THE POWER STEERING FAILED AS THE STEERING TRACTION CONTROL AND THE VSC WARNING LIGHTS ILLUMINATED. STEERING WHEEL IS VERY HEAVY AND HARD TO TURN. WHEN PARKING OR TURNING AT A ROAD CROSS THE STEERING WHEEL SEIZED. *TR
Jun 16, 2014
STEERING,ELECTRICAL SYSTEM
1 complaint
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE REVERSING FROM A PARKING SPACE, THE STEERING SEIZED WITHOUT WARNING. THE CONTACT WAS NOT ABLE TO TURN IN EITHER DIRECTION AND HAD TO RESTART THE VEHICLE TO REGAIN STEERING CAPABILITIES. THE CONTACT ALSO STATED THAT ON A SEPARATE OCCASION, THE KEY COULD NOT BE TURNED IN THE IGNITION. THE CONTACT HAD TO CALL ROADSIDE ASSISTANCE TO GET THE VEHICLE STARTED. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THEY WERE UNABLE DIAGNOSE THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 24,000.
Apr 28, 2014
ENGINE AND ENGINE COOLING,STRUCTURE
1 complaint
THE AIR CONDITIONER HOUSING IS LEAKING WATER ONTO SAFETY-CRITICAL PARTS. THIS HOUSING IS MADE OF PLASTIC PARTS THAT ARE GLUED TOGETHER. WATER IS CONDENSED DURING THE COOLING CYCLE, AND IT THEN COLLECTS AT THE BOTTOM AND EXITS THE VEHICLE THROUGH A RUBBER HOSE. THE GLUE HOLDING THE HOUSING TOGETHER HAS FAILED. WATER IS LEAKING FROM THE HOUSING AND RUNNING ONTO THE COMPUTER MODULE THAT DEPLOYS THE AIRBAGS. I HAVE BEEN ADVISED BY THE DEALER THAT IT IS NOT SAFE TO DRIVE THE VEHICLE WITH A WET MODULE BECAUSE THE AIRBAGS CAN DEPLOY WHILE MOVING, OR THAT THEY MIGHT NOT DEPLOY IN THE EVENT OF A COLLISION. AN IDENTICAL PROBLEM AFFECTS TOYOTA MODELS CAMRY, AVALON, AND VENZA. THIS RECALL CAN BE FOUND AT: WWW.TOYOTANEWS.PRESSROOM.TOYOTA.COM THE RECALL INFO IS: RELEASES/TOYOTA/RECALL+CAMRY+AVALON+VENZAOCT17 THIS WILL TURN INTO A SERIOUS SAFETY ISSUE AS THESE VEHICLES GET OLDER WATER CAN LEAK ONTO THE DEPLOYMENT MODULE WITHOUT BEING SEEN. IN MY PARTICULAR CASE, THE WATER HAD APPARENTLY BEEN LEAKING FOR SOME TIME - PERHAPS A YEAR OR TWO - AND WAS DETECTED PURELY BY CHANCE. THERE WAS SIGNIFICANT RUST ON THE FLOORBOARD OF THE VEHICLE. I HAVE DISCUSSED THE ISSUE WITH TOYOTA, AND THEY REFUSE TO DO ANYTHING ABOUT IT. THE CIRCUMSTANCES OF THE RECALL ON CAMRY, AVALON, AND VENZA APPEAR TO BE IDENTICAL TO THE CIRCUMSTANCES I HAVE EXPERIENCED, YET THERE IS NO RECALL ON THE SIENNA. THIS APPEARS TO BE AN UNSAFE CONDITION. I WOULD APPRECIATE IT IF YOU WILL TAKE A LOOK. *TR
Apr 19, 2014
STEERING,SERVICE BRAKES, HYDRAULIC
1 complaint
STARTED TO NOTICE THIS BACK IN NOV 2013 WHEN GOING DOWNHILL OR 65 MPH. MY VAN STEERING WHEEL STARTED TO SHAKE AND RATTLE. BROUGHT OVER TO DEALERSHIP AND THEY DIDN'T FIND ANYTHING EXCEPT TO CHARGE ME $125 FOR DIAGNOSTICS. SAYS MORE LIKELY ROTOR NEED RESURFACE. MY VAN STILL UNDER BTOB WARRANTY BUT WE'RE TOLD NOT COVERED UNDER WARRANTY. THAT'S RIDICULOUS. TIME PAST 4 MONTHS LATER, STILL RATTLING. BROUGHT OVER TO DEALERSHIP TO GET IT BRAKE/ROTOR REPLACED AND RESURFACE 3/27/14. STILL RATTLING......VERY DISAPPOINTED WITH TOYOTA KNOWING THEY KNOW THE WORKMANSHIP DEFECTS AND NOT ACCEPTING IT. *TR
Mar 27, 2014
SUSPENSION,WHEELS
1 complaint
EXCESSIVE TIRE WEAR TO VEHICLE FRONT TIRES DETECTED AFTER 5,846 MILES. ALIGNMENT CHECKED BY DEALER. NEW FRONT TIRES WERE INSTALLED USING A 65,000 MILE RATED TIRE. AT 22,000 (16,000 MILES FROM TIME OF REPLACEMENT) EXCESSIVE WEAR (TO STEEL CORDS) NOTED TO NEW FRONT TIRES. MANUFACTURER CLAIMS THERE IS NO MECHANICAL/DESIGN DEFECT IN VEHICLE. EXCESSIVE AND PREMATURE TIRE WEAR IS CREATING POTENTIALLY UNSAFE DRIVING/OPERATING CONDITIONS. *TR
Nov 26, 2013
STRUCTURE,UNKNOWN OR OTHER
1 complaint
(TOYOTA, SIENNA 2011) PASSENGER AUTOMATIC SLIDING DOOR ANTI-JAM SENSOR FAILED. OBJECT (MACBOOK) WAS PLACED IN DOOR POCKET COMPARTMENT. DOOR SWITCH WAS PRESSED AND DOOR BEGAN OPENING. MACBOOK DID NOT COMPLETELY CLEAR THE DOORS PATH COMPLETELY AND DOOR BEGAN CRUSHING IT. I COULD HEAR SOMETHING WASN'T RIGHT AND SAW THE DOOR BEND THE LAPTOP AND PARK IN THE FULLY OPEN POSITION. YOU COULD CLEARLY SEE AND HEAR THE DOOR HAD MET AN OBSTACLE AND WAS STRUGGLING, BUT JUST PRESSED THROUGH IT. DOOR MADE NO ATTEMPT TO STOP OR REVERSE. THE MACBOOK WAS DAMAGED. THE WHOLE MACHINE WAS BENT BY THE DOOR AND I CAN NO LONGER FIT A CD IN THE OPTICAL SLOT BECAUSE IT IS NOW CURVED RATHER THAN FLAT. THESE DOORS ARE STRONG ENOUGH BE BEND METAL! THE "ANTI-JAM" SYSTEM FAILED. AFTER SEEING THAT, I REALLY THINK THAT THESE DOORS HAVE TO CAPABILITY TO SERIOUSLY INURE SOMEONE.
Aug 02, 2013
EQUIPMENT,EQUIPMENT ADAPTIVE/MOBILITY
1 complaint
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V123000 (EQUIPMENT) AND TOOK THE VEHICLE TO THE DEALER FOR SERVICE. THE CONTACT WAS ADVISED THAT BECAUSE THE VEHICLE DID NOT CONTAIN A FACTORY TRAILER HITCH, THEN THEY WOULD NOT REPAIR THE VEHICLE UNDER THE RECALL. THE DEALER ADVISED THE CONTACT THAT HE HAD TO CHANGE THE RIM AND WHEEL SIZE IN ORDER TO BECOME COMPLAINT AND FALL UNDER THE RECALL. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT SERVICED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR
Jul 08, 2013
ELECTRICAL SYSTEM,EQUIPMENT ADAPTIVE/MOBILITY
1 complaint
THE POWERED FOLD UP RAMP AND MOTOR LOCKED UP COMPLETELY BLOCKING WHEEL CHAIR EXIT AND ENTRY ACCESS IN THE TOYOTA SIENNA 2011 BRAUN ABILITY RAMPVAN. THE ALLEGED MANUAL RAMP OPERATION FUNCTION FAILED TO WORK TRAPPING THE WHEEL CHAIR OCCUPANT INSIDE THE VEHICLE. THIS DANGEROUS DESIGN HAS BEEN MADE SINCE 2011 AND CONTINUES TO BE MADE INTO 2013. BRAUN HAS RELEASED ANOTHER IN-FLLOOR RAMP OPTION THIS YEAR WHICH IS A MUCH SAFER DESIGN THAT IS IMPOSSIBLE TO BLOCK DOOR ACCESS EVEN IF IT MALFUNCTIONS. BRAUNABILITY NEEDS TO RECALL THIS DESIGN AND MAKE A TRUE MANUAL RELEASE THAT DISCONNECTS FROM THE MOTOR INCASE OF FAILURE OR LOCKUP. MY SON IS SEVERELY DISABLED AND HAS ALOT OF MEDICAL EQUIPMENT. THE JUMP SEAT BOLTED TO THE OTHER SIDE OF THE FLOOR BLOCKED ENTRY AND EXIT CLEARANCE FOR A WHEEL CHAIR ON THE OTHER SIDE AS A POSSIBLE ALTERNATIVE EMERGENCY EXIT. WE HAD TO LITERALLY PULL HIM OUT OF HIS WHEEL CHAIR AND DISCONNECT HIS EQUIPMENT - ALL VERY DIFFICULT IN THE TIGHT SPACE AND VERY DANGEROUS ESPECIALLY IN THE CASE OF AN EMERGENCY. THIS IS AN EXTREMELY DANGEROUS DEFECT AND SHOULD BE ADDRESS IMMEDIATELY. THE VAN WAS TOWED AND IN THE SHOP FOR 3+ WEEKS TO FIX THIS ISSUE AND REPLACE THE EQUIPMENT. *TR
May 07, 2013
WHEELS,EQUIPMENT
1 complaint
NHTSA CAMPAIGN 11V560000.............MY VEHICLE HAS A TOW HITCH AND SO THE SAFETY RECALL INFORMATION PROVIDED BY SAYS TO NOT PLACE THE NEW TIRE AND LOADING INFORMATION PLACARD ON THE VEHICLE. THE INSTRUCTIONS PROVIDED BY TOYOTA FURTHER STATE THAT: "THE REMEDY FOR YOUR VEHICLE WILL BE AVAILABLE AFTER MAY 2012. WE WILL SEND YOU ANOTHER NOTICE WHEN IT IS READY." I CALLED TOYOTA IN JUNE OF 2012 AND WAS TOLD THAT THE REMEDY WAS NOT YET READY AND I WOULD BE NOTIFIED WHEN IT WAS. I WAS PROVIDED THIS INFORMATION BY AN INDIVIDUAL NAMED [XXX] AT 800-331-4331 EXT [XXX] AND WAS GIVEN A CASE NUMBER [XXX]. THIS WAS OVER A YEAR AGO AND STILL NOT RESPONSE OR ACTION BY TOYOTA. IT FEESL LIKE THEY HAVE NO INTENTION OF RESOLVING THIS ISSUE FOR ME. HOW LONG IS REASONABLE TO WAIT FOR A FIX WITH A RECALL ASSOCIATED WITH POTENTIAL OVERLOADING OF THE TIRE/WHEEL? THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
May 04, 2013
STEERING,SUSPENSION,TIRES
1 complaint
WE WERE INFOMED BY TOYOTA SERVICE THAT THE TIRES ARE BALDING AND NEED REPLACEMENT. THEY INFORMED US THAT THIS IS A TIRE ISSUE. WE CONTACTED FIRESTONE, AND THEY INFORMED US THAT THERE ARE ISSUES WITH THE SIENNA PREMATURELY WEARING OUT TIRES DUE TO ALIGNMENT ISSUES WITH THE DESIGN OF THE SIENNA. FIRESTONE AGREED TO PAY FOR HALF THE COST OF NEW TIRES. TOYOTA ON THE HAND HAS GIVEN US THE RUN AROUND AND IS NOT TAKING OWNERSHIP. WE HAVE FOUND THAT THROUGH BLOGS THERE ARE CUSTOMERS THAT ARE REPLACING TIRES AFTER LESS THAN A YEAR OF USE (<15K MILES). WE HAVE THE ENTIRE THREAD OF CONVERSATIONS AND MAINTENANCE RECORDS THAT SHOW THAT THERE IS A PROBLEM WITH THE DESIGN AND MANUFACTURE OF THE VECHICLE'S ALIGNMENT AS VERIFIED BY TOYOTA SERVICE AND OTHER REPAIR SHOPS. THIS IS THE 5TH NEW CAR WE HAVE OWNED, AND TIRES LAST AT LEAST 40K MILES. TOYOTA SHOULD OWN UP TO THIS AND INFORM CUSTOMERS THAT THEY WILL NEED TO REPLACE TIRES EVERY 15K MILES! *TR
Aug 28, 2012
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
1 complaint
I WAS STOPPED FOR A RED LIGHT AT A TRAFFIC LIGHT ON HIGHWAY 20 IN NICEVILLE, FL. I HAD MY RIGHT FOOT ON THE BRAKE WHEN I FELT THE VEHICLE ATTEMPT TO SURGE FORWARD AND I COULD HEARD THE ENGINE REV. I LOOKED AT THE TACHOMETER AND NOTICED THE ENGINE WAS AT 2000 RPM INSTEAD OF THE NORMAL IDLE OF APPROX 800 RPM. WHEN THE LIGHT TURNED GREEN, I DROVE AWAY AND THE VEHICLE DROVE NORMALLY. I DID NOT HAVE ANOTHER INCIDENT DRIVING HOME EVEN WHEN I STOPPED AT OTHER TRAFFIC LIGHTS. THIS IS THE SECOND OCCURRENCE OF THIS UN-COMMANDED ACCELERATION - THE OTHER TOOK PLACE LAST YEAR. *JB
Jun 16, 2012
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,EXTERIOR LIGHTING
1 complaint
THE VEHICLE ENGINE STALLS. THIS OCCURS INTERMITTENTLY ESPECIALLY WHEN MAKING TURNS. I HAD TO PRESS THE GAS PEDAL ALL THE WAY DOWN TO ACCELERATE. THE VEHICLE BRAKE LIGHTS DO NOT COME OFF FOR ABOUT 10 MINUTES WHEN THE ENGINE AND LIGHTS HAVE BEEN SWITCHED OFF. IT IS POSSIBLE TO START THE CAR WITH THE PUSH BUTTON WITHOUT PRESSING DOWN ON THE GAS PEDAL SOMETIMES. *TR
Jan 16, 2012
SERVICE BRAKES, HYDRAULIC,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
AFTER PULLING OUT OF THE DRIVEWAY AND DRIVING FORWARD LESS THAN 100 YDS, THE VEHICLE BEGAN TO PULL LEFT AND RIGHT AS IF VEHICLE STABILITY CONTROL WERE TAKING OVER. VERY SHORTLY AFTER, THE VEHICLE CAME TO AN ABRUPT STOP WITH BRAKES SEEMINGLY APPLIED ON THEIR OWN (POWER BRAKE ASSIST?). THE SCREEN LIT UP WITH THE FOLLOWING WARNINGS, "CHECK ABS," "CHECK VSC," AND "CHECK BRAKE SYSTEM," FOLLOWED BY "HAVE YOUR VEHICLE CHECKED BY DEALER." THE ABS, VSC, EMERGENCY BRAKE, AND CHECK ENGINE LIGHTS ON THE DASH CAME ON AS WELL. UPON TAKING A LOOK UNDER THE HOOD, WE ALSO DISCOVERED WHAT APPEARED TO BE AN OIL LEAK AT THE HEAD GASKET. THE VEHICLE WAS TAKEN TO THE DEALER AND A TOYOTA ENGINEER WAS FLOWN IN TO HELP DIAGNOSE THE PROBLEM. THE RESULT WAS THEY CLEARED THE CODES, WIPED UP THE OIL, AND SAID THERE WAS NOTHING WRONG WITH THE CAR. ABOUT A DAY AND A HALF LATER, THE EXACT SAME THING HAPPENED AGAIN WITH THE VEHICLE PULLING, WARNING LIGHTS, ETC. THIS TIME, THE DEALERSHIP SAID THAT THEY FOUND "HARD" CODES AND THAT THE FLOOR WIRE HARNESS NEEDED TO BE REPLACED. THE VEHICLE HAS NOW BEEN OUT OF SERVICE FOR 16 DAYS. WE SHALL SEE WHETHER THE WIRE HARNESS FIXES THE PROBLEM. THE DEALER SAID THEY PUT DYE IN THE ENGINE OIL TO TRY TO DETECT A LEAK. NOT SURE WHY THEY DIDN'T INVESTIGATE THE PROBLEM WHILE THE OIL WAS SITTING THERE. IT WAS VERY OBVIOUS WHERE THE LEAK WAS. *TR
Jan 04, 2012
FUEL SYSTEM, GASOLINE
1 complaint
SUDDEN UNCOMMANDED ACCELERATION WHILE STOPPED FOR A RED LIGHT. *TR
Aug 22, 2011
VISIBILITY,EQUIPMENT
1 complaint
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE FACTORY INSTALLED TELEVISION SCREEN WAS OBSTRUCTING THE FIELD OF VISION THROUGH THE REAR VIEW MIRROR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A COMPLAINT WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,200.
Jul 28, 2011
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
1 complaint
FAILURE OF DRIVER'S CABIN LAMP OVERRIDE SWITCH TO EXTINGUISH CABIN READING LIGHTS OBSCURED DRIVER'S VISION AT NIGHT DURING HIGH-SPEED MERGE MANEUVER: I WAS ATTEMPTING A HIGH-SPEED HIGHWAY MERGE, AT NIGHT, ENTERING ROUTE 29 FROM THE LEFT SIDE OF THE HIGHWAY, WHEN MY THREE-YEAR-OLD SON DISCOVERED THAT HE WAS NOW TALL ENOUGH TO OPERATE HIS OVERHEAD PERSONAL READING LIGHT. MY VISION OF MERGING TRAFFIC TO THE RIGHT WAS SUDDENLY OBSCURED BY THE UNEXPECTED OPERATION OF THE CABIN READING LAMP, AND THE SITUATION WAS COMPOUNDED BY MY INABILITY TO QUICKLY OVERRIDE THE LAMP FROM THE DRIVER'S POSITION, IN THE MANNER AS DIRECTED ON PAGE 526 OF THE OWNER'S MANUAL. THE READING LIGHT ABOVE MY SON'S HEAD STAYED ON. ACCORDING TO THE SIENNA 2011 OWNER'S MANUAL ON PAGE 526, THE DOOR LIGHT BUTTON, ABOVE THE DRIVER'S HEAD, ALSO SERVES AS AN OVERRIDE FOR ALL THE PERSONAL CABIN READING LIGHTS WHEN THE "DOOR" FUNCTION IS DISABLED: PAGE 526: "REAR ON/OFF: REAR PERSONAL/INTERIOR LIGHTS TURN ON [UPON ACTIVATION OF THE ILLUSTRATED INDIVIDUAL READING LAMP BUTTONS AT EACH SEATING POSITION] WHEN THE PERSONAL/INTERIOR MAIN SWITCH IS IN DOOR POSITION." THE DUAL FUNCTIONALITY OF THE DOOR LIGHT BUTTON IS CONFIRMED; ON PAGE 525 OF THE MANUAL, THE OTHER WELL-KNOWN PURPOSE OF THE DOOR BUTTON IS SEPARATELY AND INDEPENDENTLY DESCRIBED TO ACTIVATE AUTOMATIC CABIN ILLUMINATION WHEN ENTERING/EXITING THE VEHICLE: PAGE 525: "DOOR POSITION: THE PERSONAL/INTERIOR LIGHTS AND REAR INTERIOR LIGHT COME ON WHEN A DOOR IS OPENED. THEY TURN OFF WHEN THE DOORS ARE CLOSED." THEREFORE, THE REFERENCE TO THE DOOR BUTTON ON PAGE 526 IS FOR THE SEPARATE OVERRIDE FEATURE. THANK YOU FOR YOUR CONSIDERATION. I RECOMMEND TOYOTA RECALL THE AFFECTED VEHICLES, TO CORRECT THE FUNCTIONING OF THE CABIN LAMP OVERRIDE SWITCH AS THIS IS AN ESSENTIAL SAFETY FEATURE OF THE VEHICLE FOR NIGHTTIME DRIVING WITH PASSENGERS.
Apr 20, 2011
SERVICE BRAKES, HYDRAULIC,PARKING BRAKE
1 complaint
OCTOBER 2010 I PURCHASED A TOYOTA SIENNA 2011. 3 MONTHS LATER I DROVE BACK FROM WORK AND I HAVE MY 4 CHILDREN WITH ME IN THE CAR WHERE THE CAR BRAKES FAILED TO RESPOND AS WELL THE EMERGENCY BRAKE!!!! WAS THE WORST DAY IN MY LIFE!!!! I CRASHED INTO A TRUCK AND WE WERE ALL IN SHOCKED TO THIS DAY!!!!...AFTER THE CRASH I HAD RECEIVED A RECALL IN THE TOYOTA SIENNA 2011 FOR THE BRAKES? I AM WITHOUT CAR RESPONSIBLE FOR THE DAMAGES FOR THE OTHER CARS, IN PAIN, MY KIDS SUFFER SMALL INJURIES AND FOR A AUTO LOAN IN TOYOTA CRASHED. I HAD MADE CALLS BUT UNFORTUNATELY NO ONE WILL GIVE ME A ANSWER OR STAND AND FACE THEIR RESPONSIBILITIES... I WONDERED WHY NO OTHER MAKE ( BMW, MERCEDES,HONDA,GMC ETC,,,,,) HAVE SO MANY RECALLS DEFECTIONS WITH THEIR VEHICLE JUST TOYOTA............ IT IS APPEAR SUSPICIOUS TO ME ...I COULD BE WRONG BUT THE SEARCH I HAVE DONE AND THE WORST EXPERIENCE I HAVE WITH MY FIRST TOYOTA .......NEVER IN MY LIFE I WILL BUY A CAR OR ADVISE ONE OF MY FRIENDS TO PURCHASE TOYOTA..... TO MANY RECALL AND UNSAFTE CARS...I DON'T KNOW HOW THE INSURANCE COMPANY WILL INSURE A CAR LIKE THIS?? I HAVE SO MANY QUESTIONS AND I NEED ANSWERS......... IT IS TIME FOR THOSE ANSWER TO ALL WORLDWIDE PEOPLE WHO DRIVE OR THINKING TO BUY A TOYOTA!!!!!!!!!!!!!!!!!!!!1111 PLEASE LEARN FROM MY EXPERIENCE!!! I DON'T WISH TO MY ENEMY!!!!! *TR
Feb 13, 2011
ENGINE AND ENGINE COOLING,EXTERIOR LIGHTING
1 complaint
5 MONTH OLD TOYOTA SIENNA 2011 STALLED AFTER THE LIGHTS INSIDE THE DASHBOARD (CONTROL PANEL) STARTED BLINKING AND THEN WOULD NOT START AGAIN. IT WAS TOWED TO THE DEALER ON 12/22/2010. DEALER INITIALLY (ON 12/27/2010) SAID IT IS DUE TO WATER DAMAGE AND ENGINE HAS TO BE REPLACED. DEALER WAS NOT ABLE TO FIND ANY EVIDENCE OF SIENNA BEING SUBMERGED IN WATER (AS IT DID NOT GO INTO ANY BIG PUDDLE OR DEEP WATERS). I OPENED A CASE WITH TOYOTA ON 12/28/2010. I WAS IN TOUCH WITH TOYOTA DEALER BUT CASE MANAGER AT TOYOTA INFORMED THAT THEY WERE UNABLE TO REACH/SPEAK TO THE DEALER FOR 2 DAYS EVEN THOUGH THEY ARE BOTH IN CALIFORNIA. SHE INFORMED ME THAT THEIR POLICY IS TO CONCUR WITH DEALER WITHOUT EVEN LOOKING AT THE REPORT OR TALKING TO THEM AND THEY WOULD NEITHER INVESTIGATE NOR INSPECT. MY INSURANCE COMPANY (AAA) PERFORMED VISUAL INSPECTION AND FOUND TOO MANY METAL PIECES INSIDE THE ENGINE. INSURANCE COMPANY ALSO FOLLOWED UP WITH DEALER AND INFORMED THERE ARE OTHER CASES WHERE THEY HAD SEEN SIMILAR ISSUE WITH TOYOTA SIENNA 2011 AND THIS DOES NOT SEEM TO BE A WATER DAMAGE. THERE HAS BEEN NEITHER AN EXPLANATION NOR A FOLLOW-UP FROM TOYOTA AS TO WHAT THE CAUSE WAS. DEALER REPORTED BACK ON 01/04/2011 AND INFORMED ME THAT IT MIGHT BE A MECHANICAL FAILURE AND TOYOTA WILL FIX IT. I AM NOW CONCERNED ABOUT THE SAFETY OF MY FAMILY AND ANYONE WHO DRIVES SIENNA. WHAT IF STALLS IN THE MIDDLE OF FREEWAY ? WHAT IF THIS HAPPENS AGAIN ? WORRIED AND TENSED OWNER OF TOYOTA SIENNA 2011.
Jan 12, 2011
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM
1 complaint
VAN JUST WON'T START. IT CRANKS OVER BUT WON'T START, AFTER TENS MINUTES IT STARTED UP FINE. VAN HAS ONLY 510 MILES. AT 5500 MILES VEHICLE AGAIN CRANKED BUT WOULD NOT START. AFTER IT STARTED, IT RAN ROUGH AND DIED AT TIMES, TOOK IT TO DEALER BUT THEY CAN NOT FIND PROBLEMS. VEHICLE RUNS FINE, AT ABOUT 5700 VEHICLE RUNS ROUGH AND DIES AT STOP LIGHTS, TOOK BACK TO DEALER THIS TIME THEY SAY IT WAS A BAD COMPUTER, TOYOTA TOOK CARE OF IT, A FEW THOUSANDS MILES LATER SAME PROBLEMS RUN ROUGH AT TIMES AND WON'T START, TOOK TO DEALER, CAN NOT FINE PROBLEMS, VEHICLE RAN FINE, NOW AT 10500 MILES SAME PROBLEMS AGAIN RAN ROUGH AND DIE AT STOP LIGHT, BUT RAN FINE JUST A FEW MINUTES LATER, DROVE HOME NEXT DAY ,IT WON'T START. TOW TO DEALER THEY SAY IT HAS SOME MOISTURE IN THE COMPUTER.
Dec 28, 2010
CHILD SEAT
1 complaint
TOYOTA SIENNA 2011 TOP TETHER ANCHOR BRACKET ON THE DRIVER SIDE 2ND ROW CAPTAIN CHAIR IS TOO LOW FOR A TOP TETHER STRAP TO HOOK ON. THE DESIGN OF THE 2ND ROW SEATS RESULTS IN A LOWER ANCHOR BRACKET ON THE DRIVER SIDE 2ND ROW SEAT AS OPPOSED TO THE PASSENGER SIDE 2ND ROW. COULD RESULT IN PARENTS DISREGARDING WARNINGS AGAINST NOT USING A TOP TETHER IF THE CAR SEAT IS EQUIPPED WITH ONE AND CREATING AN UNSAFE CONDITION FOR THE CHILD. VAN WAS PURCHASED ON 5/31; ISSUE FOUND THE NEXT DAY AND REPORTED TO TOYOTA CORPORATION ON 6/2/2010. TOLD THAT NO ACTION WOULD BE TAKEN BASED ON MY CALL AS IT WAS THE FIRST REPORT OF THE PROBLEM. *TR
Aug 06, 2010
STEERING,ELECTRICAL SYSTEM,STRUCTURE
1 complaint
WE BOUGHT OUR FIRST MINIVAN - A TOYOTA SIENNA XLE 2011- BARELY TWO WEEKS AGO FROM TOYOTA LAUREL, MD. THE SECOND DAY, THE STEERING STARTED TO CREAK WHEN MAKING TURNS. NOW, THE TRUNK DOOR HAS STOPPED WORKING AND THE LOCAL NEW JERSEY DEALERSHIP DCH TOYOTA IS TELLING US IT HAS BEEN "BENT". THEY ARE REFUSING TO FIX IT OR REPLACE THE VEHICLE AND ARE TELLING US OUR INSURANCE COMPANY NEEDS TO PAY TO FIX IT. THE DOOR IS NOT DAMAGED OR DENTED/DINGED IN ANY WAY. IT'S PERFECTLY FINE, EXCEPT IT DOESN'T CLOSE ANYMORE WITH THE REMOTE CLOSING/OPENING BUTTONS. WE BELIEVE SOMETHING IS WRONG WITH THE ELECTRONICS, OR THAT THE DOOR WAS NOT CORRECTLY PUT IN WHEN THE CAR WAS BEING MANUFACTURED. WE HAVE A CHILD AND WOULD LIKE TO KNOW WHAT ELSE IS GOING TO BREAK DOWN IN THIS NEW CAR THROUGH NO FAULT OF OUR OWN. *TR
Jul 12, 2010
SERVICE BRAKES, AIR
1 complaint
MY BRAKE LIGHTS REMAINED ON WHEN I PARKED MY 2011 TOYOTA SIENNA. I CONTINUED TO DRIVE THE VEHICLE ABOUT 2 MILES, THE BRAKE LIGHTS REMAINED ON, AND THE MORE I DROVE IT FELT AS IF AN ANCHOR WAS HOLDING MY VAN BACK UNTIL FINALLY THE VAN WOULD NOT GO FORWARD OR REVERSE WHEN I PRESSED ON THE ACCELERATOR. I HAD THE VAN TOWED TO THE DEALERSHIP AND WAS TOLD THAT THE BRAKE PEDAL WAS STUCK BECAUSE I BENT THE METAL BAR THAT THE BRAKE PEDAL WAS ATTACHED TO. THEY ARE PLANNING TO REPLACE THE METAL BAR WITH ANOTHER MADE OF A STRONGER METAL. THE VAN WAS ONLY 2 WEEKS OLD WHEN THIS HAPPENED WITH ABOUT 600 MILES ON IT. IT HAS ONLY HAPPENED ONCE. *TR
Jul 07, 2010
Where to Find VIN for Problems Check
To check for problems and complaints on your 2011 TOYOTA Sienna, you'll need the VIN number. Find your VIN in one of these 4 common locations.
Understanding VIN Structure for Problem Reports
Each character in your 2011 TOYOTA Sienna 17-digit VIN helps identify specific complaints and problems affecting your vehicle model.
How to Check 2011 TOYOTA Sienna Problems in 3 Steps
1
Locate Your VIN
Find the 17-character VIN on your 2011 TOYOTA Sienna dashboard (visible through windshield), door jamb, engine bay, or vehicle documents.
2
Review by Component
Browse owner-reported complaints organized by vehicle component (engine, transmission, brakes, electrical) to identify common issues and problem patterns for this model year.
3
Check Safety Issues
Review crash and fire incidents for each component to assess safety concerns. Contact your TOYOTA dealer or report problems to NHTSA at SaferCar.gov.
Frequently Asked Questions
How many problems does the 2011 TOYOTA Sienna have?
The 2011 TOYOTA Sienna currently has 606 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2011 TOYOTA Sienna?
The most common problems reported for the 2011 TOYOTA Sienna are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2011 TOYOTA Sienna problem data come from?
All problem and complaint data for the 2011 TOYOTA Sienna comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
How do I report problems with my 2011 TOYOTA Sienna?
You can report safety problems with your 2011 TOYOTA Sienna directly to NHTSA at SaferCar.gov or call 1-888-327-4236. Your complaint helps identify patterns and may lead to recalls or investigations.
Where can I find my VIN to check problems?
Your 2011 TOYOTA Sienna VIN is located in 4 places: (1) Dashboard near windshield on driver's side, (2) Driver's door jamb sticker, (3) Engine bay, (4) Vehicle registration and insurance documents.
Is the 2011 TOYOTA Sienna reliable?
Reliability can be assessed by reviewing the number and severity of owner complaints for the 2011 TOYOTA Sienna. Check complaints by component, crash reports, and fire incidents above to evaluate potential issues and problem patterns.
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