2011 BUICK LaCrosse Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
VIN Decoder
167
Complaints Reported
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Complaints by Component
SUSPENSION
23 complaints
The contact owns a 2011 Buick Lacrosse. The contact stated that while driving at an undisclosed speed, the vehicle made rattling noises and was shaking. The vehicle was taken to the dealer where it was diagnosed that the struts needed to be replaced; however, the replacement part was no longer being manufactured. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 169,000.
Oct 11, 2022
The contact owns a 2011 Buick Lacrosse. The contact stated that while his daughter was driving at 45 MPH with her 10-month-old child in a rear-facing car seat located in the rear driver seat, the rear driver's side toe link detached and she lost control of the vehicle. The vehicle drove off the road and crashed into a ditch. The air bags failed to deploy. The contact's daughter was able to exit the vehicle on her own. The contact's daughter sustained a forehead ache but did not seek medical assistance. The contact's grandchild did not sustain any injuries. A police report was filed. The vehicle was towed to a tow lot. The dealer was not notified of the failure. The contact became aware of the recall for NHTSA Campaign Number: 20V764000 (SUSPENSION) and contacted the manufacturer. The manufacturer advised the contact to take the vehicle to the dealer for recall repair but he would be responsible for the repair of collateral damages. The vehicle was not diagnosed or repaired. The failure mileage was approximately 173,671.
Feb 08, 2022
The contact owns a 2011 Buick Lacrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Oct 29, 2021
The contact owns a 2011 Buick Lacrosse. The contact received notification of NHTSA campaign number: 20V764000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer and was informed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Sep 15, 2021
The contact owns a 2011 Buick Lacrosse. The contact received a notification for NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that the part was not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Vin tool confirms parts not available.
Jul 29, 2021
+ 18 more complaints for this component
ENGINE
14 complaints
The contact owns a 2011 Buick Lacrosse. The contact stated that the engine misfired while driving at various speeds. The check engine warning light was illuminated. The contact took the vehicle to an independent mechanic and was informed that there was a defective valve in the engine which caused the misfire. The contact was informed that the failure was related to a manufacturer defect. The manufacturer was notified of the failure and the contact was referred to the dealer for assistance. The vehicle was not repaired. The failure mileage was approximately 105,000.
Sep 21, 2022
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO KYLE EDWARDS BUICK GMC LOCATED AT (1600 N MAIN ST, MUSKOGEE, OK 74401) AND WAS DIAGNOSED THAT THE ENGINE CEASED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000. THE VIN WAS NOT AVAILABLE.
Mar 06, 2020
OUR FAMILY'S 2011 BUICK LACROSSE ONLY HAS 57K MILES ON IT, AND THE ENGINE ALREADY HAS PERMANENT IRREVERSIBLE DAMAGE FROM A MANUFACTURER OVERSIGHT IN WHICH THE TIMING CHAIN "SKIPS TIME." WHILE DRIVING ON THE HIGHWAY, THE CAR UNPREDICTABLY LOST ALL POWER, INCLUDING POWER BRAKES AND POWER STEERING. I QUICKLY MUSCLED THE CAR TO THE SHOULDER AND CAME TO A COMPLETE STOP, BUT THIS CREATED A VERY DANGEROUS SITUATION FOR OUR FAMILY AS WE WERE FORCED TO CROSS TRAFFIC, AT SPEED, TO REACH THE ROAD SHOULDER. A DAY PRIOR TO THIS INCIDENT THE VEHICLE WENT INTO "REDUCED POWER" MODE WHILE TRAVELING UPHILL, CUTTING SPEED FROM 55MPH TO 35MPH, BACKING UP TRAFFIC. CARS WERE PASSING AND HONKING IN A DOUBLE YELLOW-LINED STRETCH OF ROAD. WE SUBSEQUENTLY SHOULDERED THE CAR, SHUT OFF ITS POWER AND IT SEEMED TO BE OPERATING PROPERLY UNTIL OUR DESTINATION, BUT WE ONLY HAD 3 MILES LEFT TO TRAVEL. THE TIMING GEAR IS PRESSED-ON INSTEAD OF KEYED-ON. THIS CAN CAUSE THE TIMING CHAIN TO "SKIP TIME," DAMAGING THE ENGINE AND CAUSING ERRATIC ENGINE BEHAVIOR. OUR MECHANIC HAS SEEN OUR EXACT ENGINE ISSUE WITH THE 3.6L 6-CYL ENGINES IN VARIOUS OTHER GM VEHICLES. THE PROBLEM IS WIDESPREAD ENOUGH TO CAUSE ENGINE REBUILD COMPANIES TO KEY-ON THE TIMING GEAR, INSTEAD OF GM'S TYPICAL PRESS-ON PROCESS. OUR MECHANIC ADVISES THAT KEYING-ON THE TIMING GEAR IS KNOWN TO FIX THE ORIGINAL ISSUE OF THE TIMING CHAIN DANGEROUSLY "SKIPPING TIME." ONE SUCH COMPANY, RECOMMENDED BY OUR MECHANIC, IS JASPERENGINES.COM. I HOPE THAT THE NHTSA CAN INVESTIGATE THIS ISSUE AND HOLD GM ACCOUNTABLE FOR THIS DANGEROUS OVERSIGHT FOR WHICH GM FAILS TO ACKNOWLEDGE OR ADDRESS. MY COMPLAINT IS ON RECORD AT GM'S CORP SERVICE CENTER WITH PHONE NUMBER 866-790-5600 - TICKET #[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Jan 08, 2020
TAKATA RECALL MY BUICK LACROSSE ONE TIME GOING DOWN THE ROAD OUT OF THE BLUE IT DONE ENGINE POWER REDUCTION,AND THEN IT JUST DIED ON ME.AFTER THAT I DID GET IT TO START BUT IT RAN RUFF AND AFTER A FEW WEEKS IT WOULD NOT START AT ALL.
Mar 20, 2019
I WAS GOING 50 MILES AN HOUR DOWN THE ROAD WHEN I APPROACHED AN INTERSECTION AND STABILITRAK CAME ON AND THEN STATED REDUCED ENGINE POWER. AT WHICH TIME I LOST ALL POWER TO GET THROUGH INTERSECTION. ALMOST GOT HIT BY 3 DIRECTIONS TRYING TO GET MY CAR OUT OF THE ROAD. I FINALLY COASTED TO THE SIDE OF THE ROAD TURNED CAR OFF AND BACK ON DROVE FOR ANOTHER MILE BEFORE IT DID IT AGAIN. THIS IS NOT SAFE. I DO NOT KNOW WHAT IS WRONG WITH IT. I AM NOW STUCK AT WORK I DO NOT DARE TO DRIVE IT.
Jan 22, 2019
+ 9 more complaints for this component
ELECTRICAL SYSTEM
12 complaints
The contact owns a 2011 Buick LaCrosse. The contact stated while the vehicle was parked, it started on its own and would shut down on its own. The contact heard a roaring noise coming from the vehicle. The vehicle was not diagnosed. The dealer was not contacted. The manufacturer was not contacted. The failure mileage was 72,000.
Feb 09, 2023
EVERY TIME I WILL DRIVE FOR SO LONG I'D LOSE ALL POWER RADIO DASH LIGHTS HEADLIGHTS EVERYTHING AND START BLINKING AND GOING OUT AND FINALLY THE CAR WAS JUST DIE. COME TO FIND OUT IT IS ELECTRICAL ISSUES AND IT'S COSTING ME MORE THAN THE CAR IS WORTH TO EVEN GET IT BACK FROM THE SHOP.
Jul 20, 2019
POTENTIAL FATAL SAFETY HAZARD WITH DOOR LOCK PULL TOGGLES WHEN AN ACCIDENT DISABLES THE BATTERY. IN NORMAL OPERATION, THE ELECTRICAL SYSTEM ALWAYS RETRACTS THE DOOR PULL TOGGLES COMPLETELY INTO THE TOP OF THE DOOR DURING ANY SHIFT OF THE VEHICLE OUT OF PARK. THE PULL TOGGLE DISAPPEARS COMPLETELY INTO THE DOOR WITH NO PORTION EXPOSED. IF THE VEHICLE BATTERY IS DISABLED, AS IN MINOR CRASH, THE ELECTRIC WINDOWS CANNOT BE OPERATED AND THE DOOR CANNOT BE OPEN MANUALLY. THE OCCURPANT IS LOCKED WITHIN THE VEHICLE UNTIL A WINDOW IS BROKEN OUT. THERE IS SIMPLY NO WAY TO OVERRIDE THE ELECTRIC SYSTEM TO EXIT THE VECHILE. PULLING THE DOOR HANDLE DOES NOT OVERRIDE THE ELECTRIC DOOR LOCKS. A SIMPLE FIX WOULD MERELY BE TO MAKE THE PLASTIC PULL TOGGLES 3/4 IN. LONGER SO THAT SOMONE CAN GRAB THE TOGGLE AND PULL IT TO THE UNLOCKED POSITION EVEN THOUGH THE VEHICLE HAD BEEN ELECTRICALLY LOCKED.
Jul 26, 2017
VEHICLE COMPLETELY DEAD AFTER ALL TYPES OF ELECTRICAL MESSAGES DISPLAYED WHEN TRYING TO START. CAR WAS STATIONARY BOTH TIMES. THIS FIRST HAPPENED EARLY FEB 2016; THEN REPEATED SIMILAR SCENARIO 20 DAYS LATER. CAR WAS TOWED BOTH TIMES. LOW MILEAGE 52,278 MILES. MESSAGES GENERIC, DEALER COULD NOT DETERMINE PROBLEM AND CONTACTED THE GM CUSTOMER CENTER ALSO. NOTHING DONE FIRST TIME. SECOND TIME DEALER STARTED UPDATING ALL THE ELECTRONIC MODULES-ALTHOUGH AGAIN NO SPECIFIC CAUSE AND EFFECT COULD BE IDENTIFIED. MODULES UPDATED (EBCM, BCM ECM, ETC. ABOUT 27 MODULES. THUS FAR CAR HAS NOT BEEN DEAD AGAIN WITH EXCEPTION OF BATTERY ISSUE (ALREADY ANOTHER WARRANTY REPLACEMENT FOR ORIGINAL). MY CONCERN: IF THESE ELECTRONIC MODULES (COUPLE THOUSAND OF DOLLARS) ARE THE PROBLEM, HOW COME IT WAS NOT A RECALL VS REPAIR. OWNER SHOULD NOT BE A HOSTAGE TO A SOFTWARE UPDATE FOR A REPAIR TO MAKE THE CAR START? OF NOTE; MY CAR HAS HAD 21 WARRANTY FIXES WITH MY LOW MILEAGE. GM PRIOR TO THIS ELECTRONIC FAILURE EXTENDED MY WARRANTY OUT DUE TO THE MANY ISSUES AFTER I WAS FORCEFUL. BASICALLY, GM ENGINEERS ARE PRODUCING A CAR WHERE THEY CANNOT DEFINITIVELY STATE THE PROBLEM, BUT START TRYING EVERYTHING. THESE MODULE UPDATES WOULD COST COUPLE THOUSAND DOLLARS AND LOTS OF TIME IN SHOP. NOTE: MY AUTO IS A 4 WD LARGER ENGINE BUICK; FOB VS KEY SO SOMEWHAT FEWER ON THE ROAD. MY AUTO WAS ONE OF THE FIRST 2011 THAT ROLLED OFF ASSEMBLY LINE PROBABLY BUT VERY SIMILAR TO THE 2010 (FIRST YEAR OUT WITH THE CURRENT BODY STYLE). THE OTHER 21 WARRANTY JOBS (DRIVER SEAT, PASSENGER SIDE TRAFFIC WARNING MESSAGE, OIL LEAKS, TRANSMISSION LEAK AT SAME TIME AS ENGINE OIL LEAK, PROBLEMS WITH DOORS OPENING, RADIO NAV SYSTEM, RIGHT REAR HUB BEARING PAD, AND A COUPLE DRIVEN BY THE ACTUAL REPAIR VISIT.
Aug 04, 2016
VEHICLE HAS BEEN OPERATING NORMALLY. IT JUST CAME OFF WARRANTY A FEW WEEKS BACK. WIFE CAME HOME AND PARKED THE VEHICLE IN THE DRIVEWAY. WENT OUT SEVERAL HOURS LATER TO GO SOMEWHERE AND IT WOULD NOT START. THERE WERE NO WARNINGS OF A PROBLEM. WHEN WE TURNED THE IGNITION KEY WE HEARD A FEW CLICKS AND THEN NOTHING. LIGHTS WE NOTICEABLY DIM. WE WERE ABLE TO GET IT STARTED WITH A JUMPER AND LET IT RUN FOR A WHILE. IT WILL BE SERVICED IN THE MORNING. IT APPEARS THE PROBLEM IS WITH THE BATTERY OR THERE IS AN ELECTRICAL PROBLEM IN THE SYSTEM. WHILE WE WERE RUNNING, WE CHECKED TO SEE IF THERE WERE ANY CODES AND COULD NOT FIND ANY. THE CAR WAS PARKED ON ABOUT A 5% INCLINE FACING DOWN. WE USED THE INCLINE TO MOVE THE CAR TO A FLAT AREA WHERE WE WERE ABLE TO JUMP START.
Oct 01, 2015
+ 7 more complaints for this component
POWER TRAIN
9 complaints
THE CEM ON THESE CARS GO OUT VERY FAST WITHOUT NO NOTICE
Feb 15, 2021
THE TRANSMISSION,WITH APPROX 89,000 MILES BURNED UP WHILE I WAS ON A ROAD TRIP. I WAS 9 HOURS FROM MY HOME AND ALONE WITH A FULL CAR OF VACATION EQUIPMENT. I WAS ON INTERSTATE 24 IN NASHVILLE TENNESSEE. I PULLED OFF AND A SERVICE STATION CHECKED WHY THE ENGINE LIGHT WAS ON. THEY SAID THE CODES SHOWED TRANSMISSION PROBLEMS. I SHOULD TRY TO GET TO THE NEAREST BUICK DEALER, IN CLARKSVILLE TENNESSEE. THEY SAID IT WOULD MAKE IT. I WAS ALONE. THANK GOODNESS FOR ONSTAR. I HAD TO SPEND THE NIGHT IN CLARKSVILLE BECAUSE THE DEALERSHIP WAS CLOSED AND IT WAS GETTING DARK. THE CAR WAS BARELY MOVING BY NOW. IT WAS FRIGHTENING. I STAYED THE NIGHT AT A BAYMONT IN CLARKSVILLE AND WAS AT THE DEALERSHIP AT 6 30 AM. WAS PRAYING IT COULD BE FIXED AND I COULD CONTINUE ON MY WAS TO MILWAUKEE WITH MY BEAUTIFUL CAR, WHICH I HAD PUT SO MUCH EFFORT IN KEEPING IN GOOD RUNNING CONDITION. JUST BEFORE MY TRIP, I HAD REPLACED MY TIRES WITH BEAUTIFUL MICHELINS, AND SICK MY CAR HAD GONE INTO LIMP MODE TWICE, REPLACED THE THROTTLE BODY. EVERYTHING READY FOR A ROAD TRIP TO AMELIA ISLAND FROM MILWAUKEE. WYATT JOHNSON DEALERSHIP SAID THE TRANSMISSION WAS SHOT. 4500.00 TO FIX, AND WOULD TAKE A WEEK. I WAS STUCK. I HAD TO GET HOME 9 HOURS AWAY. I WOULD NEED A RENTAL TO DRIVE HOME, THEN DRIVE BACK THEN DRIVE HOME IF I WOULD HAVE THE NEW TRANSMISSION. I GAVE MY BEAUTIFUL CAR TO THEM FOR 1500.00. I BOUGHT ANOTHER 2015 LACROSSE. I HAD TO UNLOAD A FULL CAR INTO THE NEW ONE. EXTREMELY FRIGHTENING SITUATION. I NOW HAVE A 2015 BUICK LACROSSE WHICH I BOUGHT FOR 19,800. JUST SO SHOCKING THAT AN AMERICAN MADE TRANSMISSION WOULD BURN UP AT 89,000 MILES. THE CAR WAS IN MOTION, BUT IN SLOW TRAFFIC ON THE EXPRESSWAY IN NASHVILLE WHEN THE PROBLEM BEGAN. I WILL SEND COPIES OF ALL DOCUMENTS.
Apr 15, 2018
2011 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO VEHICLE TRANSMISSION PROBLEMS. *SMD THE CONSUMER STATED WHEN HE ATTEMPTED TO SHIFT FROM PARK TO REVERSE OR DRIVE, THERE WAS A 5-15 SECOND DELAY BEFORE THE TRANSMISSION RESPONDED. *JB
Feb 02, 2016
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. WHILE DRIVING 35 MPH, THE GEAR WOULD NOT SHIFT AND PREVENTED THE VEHICLE FROM ACCELERATING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000.
Sep 16, 2015
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
Aug 04, 2015
+ 4 more complaints for this component
VISIBILITY/WIPER
8 complaints
When driving in rain and high humidity, the windshield and front windows will often completely fog up with moisture on the inside of the car. It can make seeing outside while driving impossible and risks an accident. In three years we have found no settings on the climate control system that will avoid this problem. We have had the heater core replaced in a futile attempt to remedy the situation. We have been told by Buick that there is no fix or recall.
Feb 18, 2023
Defrost doesn't always work. Can't see too drive when this happens. Thought there was a recall.
Oct 31, 2021
II CANNOT CONTROL THE DEFROSTER OR FAN CONTROL. THE VIN. NO. SAYS THIS WAS ON RECALL . BUT THE BUICK DEALER IN MY AREA SAID IT NO A RECALL ON 2011 BUICK LACROSSE. THEY WANT A HUNDRED DOLLARS TO CORRECT THIS PROBLEM . SOMETIMES THIS WORK AND OTHER WITH NO LUCK. ISOME TIMES HAVE TO WAIT UP TO 20 TO 30 MINUTE BEFORE I CAN THE DEFROST THE WINDSHIELD SO I DRIVE !!!!!!!!
Dec 04, 2020
DEFROST SYSTEM NOT WORKING PROPERLY, FRONT WINDSHIELD DEFROST SYSTEM FAILS TO CLEAR WINDOW, AND VISIBILITY IS AN ISSUE. HVAC SYSTEM DOESN'T COOL PROPERLY, COMPRESSOR COMES ON, HOWEVER TEMPERATURE ONLY LOWERS TO A CERTAIN TEMPERATURE. TEMPERATURE COOLS BETTER WHILE VEHICLE IS IN MOTION ON HIGHWAY.
Feb 18, 2020
SUNROOF EXPLODED OUTWARD GOING 70MPH ON INTERSTATE. NO CARS AROUND ME NO BIRDS OR OTHER THINGS. ROAD PERFECTLY SMOOTH STRAIGHT DIRECTION OF TRAVEL. NO BAD WEATHER AND ALL WINDOWS RAISED AT THE TIME. SCARED ME TO DEATH. EVERYTHING WAS NORMAL UP UNTIL THE TIME IT EXPLODED. I THOUGHT IT WAS A BULLET AT FIRST.
Apr 30, 2018
+ 3 more complaints for this component
AIR BAGS
8 complaints
TL* THE CONTACT OWNED A 2011 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING 35 MPH, THE CONTACT LOST CONTROL OF VEHICLE WHICH RESULTED IN THE CONTACT CRASHING INTO A TELEPHONE POLE. UPON IMPACT THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO A TOW YARD WHERE IT WAS CLASSIFIED AS A TOTAL LOSS. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 46,000.
Feb 05, 2021
TL* THE CONTACT OWNED A 2011 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 60 MPH IN THE LEFT LANE, AN 18 WHEELER TRUCK MERGED OVER AND SMASHED THE CONTACT'S VEHICLE AND ANOTHER VEHICLE INTO THE METAL GUARDRAIL. NONE OF THE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED HEAD INJURY, BACK PAINS, AND LEG PAINS. MEDICAL ATTENTION WAS RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND THE INSURANCE COMPANY TOWED THE VEHICLE. THE CAUSE OF THE AIR BAG FAILURE WAS NOT DIAGNOSED. A DEALER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THERE WAS NO AIR BAG RECALL. THE CONTACT WAS TO REACH OUT TO THE MANUFACTURER TO DETERMINE WHY THE AIR BAGS FAILED TO DEPLOY. THE FAILURE MILEAGE WAS NOT AVAILABLE.
May 10, 2017
TAKATA INFLATORS: MY AIRBAG LIGHT HAS BEEN ON FOR ALMOST 2YEARS AND I SEE THAT IS A RECALL ON AIRBAGS FOR THE 2011 BUICK
Mar 22, 2017
AIR BAG LIGHT FRONT PASSENGER STAYS ON WAS NOT INVOLVED IN A ACCIDENT
Oct 20, 2015
PASSENGER AIR BAGS LIGHT REMAINS ON WHILE SEAT BELT IS IN PLACE, HAD THE PROBLEM FIX ONCE AND THE LIGHT STAYED MAYBE TWO WEEKS BUT HAS BEEN ON SINCE. *TR
Oct 20, 2014
+ 3 more complaints for this component
SEATS
7 complaints
DRIVER SEAT HAS COLLAPSED. I FIRST NOTICED THIS WHEN I GOT IN TO DRIVE AFTER MY HUSBAND HAD DRIVEN THE CAR AND I HAD TO ADJUST THE REAR VIEW MIRROR...SOMETHING I HAD NEVER HAD TO DO IN THE PAST AND IT KEEPS GETTING WORSE. I CAN NO LONGER SAFELY SEE ABOVE OR AROUND THE SIDE MIRRORS UNLESS I SIT ON A PILLOW.
Mar 22, 2019
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THE HEAD RESTRAINT MOVED FORWARD. AS A RESULT, THE CONTACT SUSTAINED NECK AND SHOULDER INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Sep 04, 2015
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V447000 (SEATS). THE CONTACT STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Jan 12, 2015
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V400000 (SEATS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Oct 28, 2014
I RECENTLY BOUGHT A USED 2011 BUICK LACROSSE CXL. I LIKE THE CAR A LOT BUT AFTER A FEW TRIPS I NOTICED THAT MY NECK AND HEAD POSITION WAS CONSTANTLY BEING PUSHED FORWARD MAKING ME MORE AND MORE UNCOMFORTABLE. I ALSO NOTICED THAT THE HEADREST IS SO LARGE THAT IT IS DIFFICULT TO SEE BEHIND ME ESPECIALLY TO THE LEFT FOR ONCOMING TRAFFIC OR OBSTACLES. I UNDERSTAND THAT THE MANUFACTURERS WERE REQUIRED BY NHTSA TO MAKE THE HEADRESTS TOO FAR FORWARD AND TOO LARGE FOR "SAFETY" REASONS. IF SO, YOU HAVE SUCCEEDED IN MAKING MY TIME BEHIND THE WHEEL BOTH UNCOMFORTABLE AND LESS SAFE BECAUSE MY NECK IS CONSTANTLY BEING PUSHED FORWARD AND I CAN'T SEE BEHIND ME VERY WELL. I DOUBT THAT YOU WILL RESPOND OR, MORE UNLIKELY, MAKE CHANGES TO IMPROVE THIS PROBLEM BUT I HAVE TO DO SOMETHING TO EXPRESS MY OUTRAGE AT WHAT YOU HAVE DONE. *TR
Nov 10, 2013
+ 2 more complaints for this component
SERVICE BRAKES
6 complaints
I was driving down the highway and when I went to apply my brakes the pedal completely broke off. It was just dangling on the floorboard. I had no brakes. I was forced to put my car in neutral to slow myself down and apply my parking break in order to stop. The road was very busy and I was going 60mph. I could have died. Luckily I was able to make it over 2 lanes and stop in the grass on the side of the road. I had the car towed to my mechanic and he had to replace the whole brake assembly. I have the broken parts and they are available for inspection. There were no warning lights
Jul 18, 2023
BRAKE PEDAL DOES NOT RAISE AFTER APPLYING BRAKES. BRAKES REMAIN ENGAGED CAUSING DRAG AND BRAKE LIGHTS STAY ON. INTERMITTENT PROBLEM. MUST PULL PEDAL BACK UP TO STOP BRAKING ACTION AND GET BRAKE LIGHTS TO TURN OFF. DANGEROUS SITUATION THAT CAN CAUSE DAMAGE TO BRAKE ROTORS AND PADS TO WEAR OUT QUICKLY.
Jul 19, 2020
THE BRAKE PEDAL GETS 'STUCK' DURING NORMAL BREAKING. I HAVE TO PUT MY FOOT UNDER THE PEDAL AND PULL IT BACK UP OR THE BRAKES WILL NOT DISENGAGE.
Dec 20, 2019
BRAKE PEDAL DOES NOT RAISE AFTER APPLY, REMAINS APPLIED AND BRAKE LIGHTS REMAIN ON UNWANTED WHEN CAR IS IN MOTION AND STATIONARY ON STREETS, HIGHWAYS AND WHILE TURNING. GM ISSUED AN INTERNAL BULLETIN ON 05/11/2018 (SEE PIC5692D) RECOGNIZING THAT THIS PROBLEM EXISTS AMONG 5 OF ITS MODELS (BUICK LACROSSE, BUICK REGAL, CADILLAC SRX, CADILLAC XTS AND CHEVROLET MALIBU) WITH THE LACROSSE PROBLEM BEGINNING 2010 THROUGH 2015. BRUSTOLON, A GM DEALER IN MYSTIC, CT CHARGED ME $70.63 TO REPLACE THE PEDAL AND RETAINER CLIPS. GIVEN HOW WIDESPREAD THIS PROBLEM HAS BEEN AMONG SEVERAL GM MODELS FOR UP TO 6 YEARS, THIS REPAIR SHOULD BE THE RESPONSIBILITY OF GM AS A RECALL AT NO COST TO THE VEHICLE OWNER.THIS SITUATION IS A SIGNIFICANT SAFETY ISSUE BECAUSE THE BRAKE PEDAL WHEN DEPRESSED REMAINS APPLIED WEARING THE BRAKES OUT PREMATURELY. *JS
Jul 27, 2019
WHILE ATTEMPTING TO STOP AT STOP SIGN BY APPLYING BRAKES VEHICLE FAILED TO STOP THEN ACCELERATED. WHILE APPLYING BRAKES AS MUCH AS POSSIBLE BRAKES STILL FAILED WITH VEHICLE PLYING THROUGH FIELD AND COMING TO REST ONLY WHEN PLOWING INTO AN EMBANKMENT,
Jul 23, 2016
+ 1 more complaint for this component
VISIBILITY
5 complaints
The contact owns a 2011 Buick Lacrosse. The contact stated while the vehicle was parked, the contact became aware of a failure with the defrost system. The contact stated that the windows failed to defrost properly, causing a visibility hazard while driving. The dealer was contacted; however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 155,000.
May 28, 2024
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THE VENTILATION INSIDE THE VEHICLE FAILED TO WORK PROPERLY MAKING IT HARD FOR THE CONTACT TO SEE ON COMING TRAFFIC. THE VEHICLE WAS TAKEN TO SUTTLE MOTOR CORPORATION (12525 JEFFERSON AVE, NEWPORT NEWS, VA 23602, (757) 886-1700) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE HVAC SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER 2 OR 3 ADDITIONAL TIMES IN WHICH THE TECHNICIAN WAS UNABLE TO DUPLICATE THE ISSUE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 11V149000 (VISIBILITY) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.*DT*JB
Aug 07, 2020
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE FRONT WINDSHIELD DEFROSTER BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HVAC SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V149000 (VISIBILITY). THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
May 29, 2020
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. WHILE DRIVING 55 MPH, THE CONTACT WAS UNABLE TO DEFROST THE WINDOWS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT HAD TO PLACE THE DEFROSTER ON THE HOT SETTING IN ORDER FOR THE WINDOWS TO CLEAR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE AIR COMPRESSOR PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE DEALER WAS NOT CONTACTED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 11V149000 (VISIBILITY), BUT THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 117,350.
Aug 06, 2019
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. WHILE STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE DEFROSTER/DEFOGGER SYSTEM IN THE FRONT OF THE VEHICLE MALFUNCTIONED. THE CONTACT STATED THAT THE DEFROSTER/DEFOGGER STOPPED WORKING AND WOULD NOT DEFROST THE WINDSHIELD IN COLD TEMPERATURES. IN ADDITION, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE BECAME FROSTED WITH ICE AND DECREASED THE CONTACT'S VISIBILITY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED BY A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE CONTACT'S VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V149000 (VISIBILITY). THE FAILURE MILEAGE WAS APPROXIMATELY 7,000.
Oct 18, 2017
STEERING
5 complaints
Car lost all steering while driving down the road
Mar 20, 2023
STEERING FREEZES UP IN MOSTLY DAMP, WET DAYS WHEN DRIVING VERY SLOW INTO PARKING AREA'S.....STEERING COMPLETELY LOCKS...CANNOT MOVE WHEEL AT ALL....AFTER A MINUTE OR LESS, I HEAR A NOISE AND THE WHEEL IS UNLOCKED... HAPPENED NUMEROUS TIMES OVER LAST TWO MONTHS , BUT SEEMS TO BE HAPPENING MORE PAST FEW WEEKS...I AM AFRAID TO DRIVE CAR...
Nov 23, 2018
I WAS DRIVING DOWN OUR LOCAL EXPRESSWAY WITH OUR CHILDREN AND THE TILT STEERING LOCKING LEVEL GAVE WAY AND MY STEERING WHEEL BECAME UNSTABLE, MOVING ABOUT. LOST CONTROL OF TILT AND TELESCOPIC LOCKING ON THE WHEEL.
Sep 08, 2017
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THERE WAS A NOISE COMING FROM THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER TWICE AND THEY WERE UNABLE TO REPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,000. UPDATED 8/21/15*CN UPDATED 10/26/2017*CN
Jun 23, 2015
HAVE HAD CONTINUED PROBLEMS WITH ADJUSTABLE STEERING WHEEL LOCKING MECHANISM THE DEALER HAS ADVISED THAT IT "IS THE WAY IT IS" RETURNED MULTIPLE TIMES . I WAS TO FIND A MAJOR SERVICE REPAIR ON LINE ABOUT THE PROBLEM AND CALLED THE DEALERSHIP. IT WAS THEN SUPPOSED TO BE REPAIRED...BUT WITHIN 5 MILES OF OUR HOME ON A TWISTING ROAD THE STEERING WHEEL BECAME DISCONNECTED FROM THE LOCKING DEVISE!!!! I WAS TO LOOSE CONTROL OF THE CAR DUE TO THE WAY IT HAPPENED...WITHOUT ANY WARNING AND LOST CONTROL WENT OFF THE ROAD. I WILL NOT DRIVE THE CAR..($40,000 +) DUE TO THE WAY IT IS NOW. THE DEALERSHIP..GM..WILL BE SENDING A TOW TRUCK TO RE SERVICE THE PROBLEM TODAY...(IF THE SAFETY PROBLEM IS CORRECTABLE ) THIS HAS BEEN A ON GOING PROBLEM AND DEALERSHIP SAYS 'THIS IS THE FIRST TIME WE HAVE SEEN SUCH A PROBLEM" (IF SO..WHY A SERVICE BULLETIN HAS BEEN ISSUED ..NHTSA 10038705..REFF PI-0462..? THE DEALERSHIP AND OR GM DID NOT STRESS THE SAFETY CONCERNS OF THIS PROBLEM. EVERYTHING ELSE ON THIS CAR HAS WORKED 100%...WITH EXCEPTION OF THE LOSS OF STEERING CONTROL AFTER SERVICING AFTER THE SERVICE WAS PERFORMED FOR THIS CONDITION. *TR
Nov 23, 2011
STRUCTURE
4 complaints
TRUNK RANDOMLY OPENS. IT HAS HAPPENED MANY TIMES AND MY KEY FOB IS NOT IN MY POCKET. I KEEP IT ON A CLIP ON MY PURSE WHEN NOT IN USE. ONCE I NOTICED THE ALERT IN MY CAR POPPED UP ON MY DISPLAY WHILE DRIVING @ 55 MPH AND I DID STOP AND CLOSED THE TRUNK. MOST OF THE TIME CAR HAS BEEN STATIONARY. ONCE IT MUST HAVE BEEN OPENED DURING THE NIGHT AND IT RAINED. WHOLE TRUNK WAS VERY WET. SEVERAL TIME WHILE AT WORK AND MY CAR WAS PARKED IN THE PARKING LOT--HAD SOMEONE TELL MY MY TRUNK WAS OPEN.
Jan 28, 2021
THE POSTS ON THE FRONT RIGHT AND LEFT SIDE RESTRICT VISIBILITY TO A SERIOUS DEGREE. BECAUSE OF THE POST ON THE FRONT RIGHT SIDE OF THE CAR BLOCKING VISIBILITY I HAVE HAD NEAR MISSES, AND ACTUALLY CAUSED ME TO HIT A CURB AND GET A FLAT TIRE. OTHER TIMES I HAVEN'T SEEN PEOPLE ON THE RIGHT SIDE OF MY CAR. THE POST AND MIRRORS SIZE AND LOCATION MAKES IT A VERY DANGEROUS. *TR
Jul 15, 2012
I PURCHASED THIS VEHICLE A FEW MONTHS AGO AND HAVE HAD TWO NEAR MISSES. BOTH INVOLVING A PERSON AS I WAS TURNING A CORNER. THE DRIVER HAS A HUGE BLIND SPOT (14") BETWEEN THE WINDSHIELD AND SIDE WINDOW GLASS WHICH INTEFERS WITH SEEING. IN ADDITION, THIS BLIND SPOT IS CLOSE TO THE DRIVER, MAKING IT MUCH WORSE. *TR
Dec 04, 2011
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. WHILE ATTEMPTING TO PARK THE VEHICLE, THE CONTACT COULD NOT SEE THE FRONT END OF THE VEHICLE HOOD, FENDERS, AND BUMPER OR THE GROUND IN ORDER TO VERIFY WHEN TO STOP. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE SALES MANAGER ADVISED THE CONTACT TO INSTALL A BACK UP BUMPER CAMERA TO THE FRONT BUMPER TO ASSIST. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,050 . THE CONSUMER STATED WHERE THE HOOD AND DASH MEET AT THE WINDSHIELD, BOTH ARE RISING AND THE WINDSHIELD WIPERS SIT ON TOP OF THAT. IT IS DESIGNED FOR RECESSED WIPERS, BUT THE BLADES ARE NOT RECESSED. THEY SIT ABOVE THE HIGH PART OF THE DASH. ONE THIRD OF THE HOOD SURFACE WOULD BE INVISIBLE WITHOUT WIPER BLADES. TO SEE THE HOOD TOP SURFACE, THE CONSUMER MUST RAISE THE SEAT AND PLACE IT FORWARD, SO HE CAN HIS CHIN OVER THE TOP OF THE STEERING WHEEL. UPDATED 10/28/11 UPDATED 11/09/2011 *LN *TR
Sep 27, 2011
ENGINE AND ENGINE COOLING
4 complaints
2011 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO ENGINE MALFUNCTION. *SMD THE CONSUMER STATED SHE WAS DRIVING DOWN THE ROAD, WHEN THE VEHICLE SHUT DOWN, THE DASHBOARD READ, ENGINE IS LOSING PRESSURE. THE VEHICLES SPEED DROPPED TO 10 MPH AND BEGAN SHAKING OUT OF CONTROL. THE CONSUMER STATED THE INCIDENT HAPPENED A TOTAL OF 4 TIMES BETWEEN JANUARY AND FEBRUARY. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE THE DEALER STATED THE WATER PUMP AND BALANCE SHAFT CHAIN NEEDED TO BE REPLACED. ON FEBRUARY 2, 2013, THE DEALER ONLY FOUND A HALF QUART OF OIL IN THE VEHICLE. THE CONSUMER TOOK THE VEHICLE TO WHERE IT WAS PURCHASED FROM AND THE ONLY THING THEY FOUND WAS MOISTURE IN CERTAIN AREAS. THE MOST RECENT INCIDENT HAPPENED ON JANUARY 6, 2014, WHERE THE CHECK ENGINE LIGHT ILLUMINATED. *JB UPDATED 03/13/14
Jan 28, 2014
THE 2011 BUICK LACROSSE WITH A 3.6 HAD POPPING SOUND UPON STARTING WHEN CAR WAS 5 DAYS OLD; BROUGHT TO DEALERSHIP AND WAS ASKED IF I WAS SURE IT WAS MY CAR. THEY CHECKED VEHICLE AND COULD FIND NOTHING WRONG. THE PROBLEM IS INTERMITTENT. IT POPPED UPON STARTING 8-9 MORE TIMES IN 3 WEEKS. UPON LEAVING A RESTAURANT, THE VEHICLE WOULD NOT START & HAD NO POWER; ONSTAR WAS OF NO USE. DEALER HAD CAR TOWED TO THEM; KEPT CAR FOR 10 DAYS AND PUT 160 MILES ON IT AND I WAS TOLD THAT THEY REPROGRAMMED 3 COMPUTERS BUT COULD NOT REPLICATE THE POPPING SOUND. I PICKED UP MY CAR AND DISCOVERED THAT IT HAD BEEN HIT WHILE AT DEALERSHIP. DEALERSHIP HAD CAR PAINTED. I GOT MY CAR ON TUESDAY, THURSDAY IT POPPED TWICE. RETURNED CAR TO DEALER AGAIN. THEY TOLD ME TO PICK CAR UP THAT THEY COULD NOT FIND A PROBLEM. THEY FOUND THAT THE EXHAUST EXPANDED UPON STARTING AND MADE A POOFING SOUND. THEY SAID THAT THERE WAS NOTHING MORE THEY COULD DO. I HAVE BEEN IN TOUCH WITH BUICK EXECUTIVE OFFICES. THE CAR HAS 1087 MILES ON IT. IT HAD 287 WHEN I PURCHASED IT AND THEY PUT 160 MILES ON IT WHEN THEY HAD IT. I'VE ONLY HAD THE CAR 6 WEEKS AND 2 OF THOSE WEEKS IT HAS BEEN IN THE SHOP. THEY REFUSE TO GIVE ME ANOTHER VEHICLE LIKE THE ONE I HAVE OR GIVE MY MONEY BACK. WHAT OPTIONS ARE LEFT?? LEMON LAW. I DON'T REALLY WANT TO DO THAT. I LOVE THE RIDE OF THE CAR AND THE FEATURES, BUT I CANNOT ENJOY IT AT ALL AND DO NOT FEEL SAFE DRIVING IT. *TR
Aug 22, 2011
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THE TRANSMISSION WAS SLIPPING. THE FAILURE HAD PROGRESSIVELY GOTTEN WORSE AND THE VEHICLE WOULD VIOLENTLY JERK INTO GEAR ON AN INTERMITTENT BASIS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE TRANSMISSION WAS NOT THE CAUSE OF THE FAILURE, BUT RATHER THE PROGRAMMING OF THE COMPUTER. THE DEALER STATED THAT THE COMPUTER WAS SENDING INCORRECT SIGNALS TO THE TRANSMISSION, CAUSING THE FAILURE. THE MANUFACTURER WAS AWARE OF THE FAILURE, BUT THERE WAS NO REMEDY FOR THE COMPUTER SYSTEM AVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 21,000. SM.
Aug 05, 2011
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE WOULD STALL WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 4,000 AND THE CURRENT MILEAGE WAS 4,300.
Jun 24, 2011
UNKNOWN OR OTHER
3 complaints
Waiting for recall to be repaired. Local dealer indicated unable to get parts.
Nov 05, 2021
I HAVE ISSUES WITH THE A/C IT DOES IT'S OWN THING AT TIMES. THE A/C FAN NEVER HAS BLOWN STRONG. IT'S LIKE THE DUCK WORK IS OBSTRUCTED SOME HOW. SITTING STILL AT TIMES THE A/C DOES NOT BLOW COLD AT ALL UNTIL YOU MOVE THEN IT STARTS TO BLOW COOL. AT TIMES A SMALL PART OF THE COOL AT TIMES SMALL AMOUNTS OF AIR SEEPS THROUGH THE DEFROSTER AND FOGS UP THE WINDSHIELD ESPECIALLY AT NIGHTS.
Feb 13, 2018
THE TRUCK POPS ALL THE WAY OPEN/UP WHEN THE CAR IS TURNED OFF OR WHILE I AM DRIVING AT A SLOW SPEED. IT HAS HAPPENED SO MANY TIMES BUT I CAN NOT DUPLICATE IT SO I CAN GET IT FIXED BY GM.
Oct 09, 2015
ELECTRICAL SYSTEM,ENGINE
3 complaints
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE'S WIRES WERE MADE WITH A SOY CHEMICAL THAT ATTRACTED RODENTS. THE FAILURE WAS EXPERIENCED TWICE. THE FIRST FAILURE OCCURRED AT THE AREA OF THE ENGINE WIRES, WHICH CAUSED THE ENGINE TO STALL. THE SECOND FAILURE OCCURRED AROUND THE BATTERY WIRES, WHICH CAUSED THE BATTERY TO FAIL. THE VEHICLE WAS TAKEN TO GEORGE MATICK CHEVROLET (TELEGRAPH ROAD, REDFORD CHARTER, MI,48239 PHONE: (313) 531-7100) AND TAYLOR CHEVROLET (3801 TELEGRAPH ROAD, TAYLOR, MI 48180 PHONE: (734) 250-6220) FOR THE REPAIRS. THE ENGINE AND BATTERY WIRES WERE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.
Aug 04, 2017
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS AT THE DEALER FOR A NON-RELATED ISSUE, THE TECHNICIAN STATED THAT UNKNOWN WIRES WERE BURNED UNDER THE HOOD. IT WAS VISIBLE THAT A FIRE OCCURRED UNDER THE HOOD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.
Jan 30, 2015
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE BATTERY WAS RECHARGED AND LATER REPLACED. IN ADDITION, THE CONTACT STATED THAT WHEN APPROACHING TRAFFIC THE VEHICLE STALLED WITHOUT WARNING. THE INSTRUMENT PANEL DISPLAYED SEVERAL WARNING MESSAGES BEFORE THE VEHICLE RESTARTED BUT THE FAILURE OCCURRED TWICE. THE DEALER WAS NOT ABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,178. PAM
Oct 07, 2014
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
2 complaints
#07-06-04-019F: Intermittent Malfunction Indicator Lamp (MIL} Illuminated, OTC Pl':1.~J with Reduced Engine Power (Repair Instrument Panel (IP) to Body Harness Connector). Lost power on I-84 and had to cross over the right lane because I had no power, barely missing a rear end collision.
Jan 30, 2024
THIS VEHICLE STALLS/CUTS OFF WHILE DRIVING. IT CAN OCCUR WHILE DRIVING OR TAKING OFF FROM A STAND STILL. IT MAINTAINS A STORED HISTORY CODE P0014 AND AFTER SERVICE WILL REAPPEAR. ESPECIALLY DANGEROUS WHILE DRIVING IN THE NATIONAL CAPITAL AREA. BUICK HAS A NOTICE ABOUT THE ENGINE CONTROL MODULE AND THAT HAS TO BE REPROGRAMED FOR THAT VEHICLE MODEL AND MY VIN NUMBER FALLS WITHIN THAT BULLETIN. THE PROBLEM IS THAT IT DOESN'T WORK AND THE VEHICLE SHUTS OFF AT A MOMENTS NOTICE. RIGHT NOW I'M AFRAID THAT MY LIFE OR SOMEONE ELSE IS IR REAL DANGER. UNFORTUNATELY I'M NOT THE ONLY ONE. WHILE SEARCHING FOR A SOLUTION I FOUND NUMEROUS OWNERS WITH THE SAME PROBLEM/ SAME COMPLAINT. I HOPE IT DOESN'T TAKE THE LOSS OF LIFE TO ADDRESS THIS ISSUE.
Apr 03, 2017
ELECTRICAL SYSTEM,VISIBILITY
2 complaints
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THE SUN ROOF SHADE BUTTON WAS DEFECTIVE AND FAILED ROLL BACK AS INTENDED. THE CONTACT TOOK THE VEHICLE TO JIM HUDSON BUICK GMC (4035 KAISER HILL RD, COLUMBIA, SC 29203) WHERE THE VEHICLE WAS INSPECTED AND THE CONTACT WAS PROVIDED AN ESTIMATE FOR THE COST OF THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 124,000. *BF CONSUMER STATED THROTTLE- POSITION SENSOR FAILED AS WELL.*JB
Oct 26, 2020
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. WHILE DRIVING THE VEHICLE, THE AIR CONDITIONING, HEATING, AND DEFROSTER FAILED TO FUNCTION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.
Sep 20, 2018
ELECTRONIC STABILITY CONTROL (ESC)
2 complaints
LOSS OF ELECTRICAL POWER WHILE DRIVING. I HAVE A 2011 BUICK LACROSSE WHICH HAS HAD MULTIPLE PROBLEMS SINCE I PURCHASED. I HAVE SPENT THOUSANDS TRYING TO GET FIXED FROM THE DEALERSHIP TO OTHER CERTIFIED AUTO TECHNICIANS AND I CONTINUE TO HAVE ISSUES. FRI, 2/14/2020 I ALMOST LOSS MY LIFE. MY CAR DASHBOARD STARTED GOING BLACK AS I DROVE UP TO RAMP ONTO THE INTERSTATE IT COMPLETELY LOSS POWER AND VEERED OFF THE ROAD INTO THE GRASS. I WAS SECONDS AWAY FROM THE INTERSTATE!
Feb 17, 2020
JULY 23, 2019 -I WAS ON THE HWY FOR APPROX. FOUR HOURS WITH MY NIECE WHEN SUDDENLY MY CAR CREATED A LOUD SOUND AND I LOST POWER AND CONTROL OF MY CAR INCLUDING MY BRAKES. I WAS TRAVELING AT 70 MILE PER HOUR. LUCKILY, TWO CARS HAD JUST PASSED ME WHEN THIS OCCURRED OTHERWISE I COULD HAVE HAD A VERY SERIOUS ACCIDENT. I WAS ON THE LEFT LANE AND WAS ABLE TO COAST TO THE SHOULDER. THE HWY. WAS FLAT AND I WAS ABLE TO COAST TO A STOP. THE ENGINE WOULDN'T START, BUT AFTER APPROX. FIVE MINUTES IT STARTED BUT I WASN'T ABLE TO MOVE. THE CAR IDLED EXTREMELY ROUGH. THE ELECTRONIC STABILITY CONTROL (ESC) LIGHT AND THE CHECK ENGINE LIGHTS WERE ON. I WAITED FOR A TOW TRUCK IN 96 DEGREE WEATHER FOR TWO HOURS BEFORE I WAS ABLE TO GET A TOW TO A GARAGE 40 MILES AWAY. THIS HAPPEND ON TUESDAY. I LEFT MY CAR AT THE BUICK DEALER AND LEFT THE KEY IN THE DROP BOX. I WAS TOLD WEDNESDAY MORNING THAT THEY WOULDN'T BE ABLE TO LOOK AT IT UNTIL TODAY (THURSDAY), SO I HAVE NO IDEA AS YET WHAT DAMAGE HAS OCCURRED TO THE ENGINE. I HAVE ONLY 53,000 MILES ON THE VEHICLE AND IT IS A 2011 MODEL. HOW COULD SOMETHING LIKE THIS HAPPEN?
Jul 25, 2019
POWER TRAIN,VEHICLE SPEED CONTROL
2 complaints
THE VEHICLE STARTED TO VOLUNTARILY COME TO A STOP, AND CUT ITSELF OFF WITHOUT NOTICE. THEN, SUBSEQUENTLY, THE BATTERY LIGHT/ICON STARTED TO APPEAR ONTO THE DASH SCREEN, FOLLOWED BY A DECELERATION WHILE DRIVING WITH AN INFORMATION NOTICE STATING THAT THE BATTERY POWER HAD BEEN REDUCED. WITH THIS NOTIFICATION YOUR ABILITY TO ACCELERATE BECOMES HINDERED, AND HAVING CONSULTED WITH ON-STAR, A DIAGNOSTIC TEST RESULTED WITH A CODE OF P-0335, AND THE PROBLEM LISTED AS AN IGNITION SYSTEM ENGINE MISFIRE. SUCH DIAGNOSIS COMES WITH A WARNING OF SPEED PRECAUTIONS, AND HIGHWAY DRIVING IS NOT RECOMMENDED.
Jun 21, 2018
I NOTICED THIS PROBLEM NOT LONG AFTER GETTING CAR WHEN STOPPED IN DRIVE GOING FROM BRAKE TO GAS CAR SEEMS TO ACT LIKE ITS ON OIL SLICK THEN CATCHES ON WITH A SUDDEN JERK. IT WILL ALSO WHEN GOING FROM GAS TO BRAKE EVEN ON INCLINE WILL LUNGE FORWARD IT ALSO WILL JUST SUDDENLY SPEED UP WITH OUT ANY ACCELERATION ITS LIKE THE CAR IS IN CRUISE CONTROL. I HAVE HAD CAR IN SEVERAL TIMES AND ALWAYS THEY CANT TELL ME ANYTHING I'M NOT THE ONLY PERSON WHO NOTICES THIS ANYONE WHO IS IN CAR ASKS WHAT WAS THAT OR WHAT JUST HAPPENED. *TR
Jul 29, 2013
ELECTRONIC STABILITY CONTROL (ESC),ENGINE
2 complaints
LOSS OF ENGINE POWER WHILE DRIVING ON HIGHWAY AT 75 MPH, DROPPED SUDDENLY TO 30 MPH. HAD TO PULL ONTO SHOULDER FROM PASSING LANE, ALMOST REAR ENDED BY TRACTOR TRAILER DUE TO SUDDEN POWER LOSS, COULD NOT ACCELERATE. STABILITRAK LIGHT TURNED ON STATING ENGINE POWER REDUCED. TURNED CAR OFF AND RESTARTED, WENT AWAY. CAME BACK ON AGAIN 3 X'S WHILE DRIVING BACK HOME ON HIGHWAY, HAD TO CONTINUOUSLY PULL OVER AND RESTART ENGINE TO CLEAR.
Jan 06, 2018
LOSS OF ENGINE POWER WHILE DRIVING ON HIGHWAY, SUDDEN WARNING STABILITRAK NEEDS SERVICE, ENGINE POWER REDUCED. SPEED DROPPED TO 30 MPH ON HIGHWAY FROM 70MPH TRAFFIC FLOW. COULD NOT ACCELERATE AT ALL TO KEEP UP W/TRAFFIC, HAD TO PULL ONTO SHOULDER TO AVOID GETTING REAR ENDED. COULD NOT ACCELERATE ENOUGH SPEED TO MERGE BACK ONTO HIGHWAY LIGHT TURNED OFF. DANGEROUS!!!
Jan 06, 2018
EQUIPMENT
2 complaints
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT AFTER EXITING HIS VEHICLE AND COMING BACK A FEW MOMENTS LATER, HE NOTICED THAT THE TRUNK WAS OPEN. THE CONTACT BELIEVED THE TRUNK RELEASED ON THE REMOTE KEY WAS VERY SENSITIVE AND RELEASED THE TRUNK WHILE HE WAS AWAY. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED HIM THAT THEY WOULD LOOK INTO THE MATTER. ALSO, THE VEHICLE WAS TAKEN TO THE DEALER AND THEY ADVISED HIM THAT THEY WOULD ORDER TWO NEW REMOTES. THE FAILURE MILEAGE WAS APPROXIMATELY 50. THE CURRENT MILEAGE WAS APPROXIMATELY 20,000....UPDATED 01/04/13 *BF THE DEALER REPLACED BOTH REMOTES. HOWEVER, THEY STATED THE REMOTES WOULD PROBABLY CONTINUE TO EXHIBIT THE EXACT SAME PROBLEM, AS THE NEW REMOTES, AS THEY ARE IDENTICAL TO THE OLD ONES.
Nov 27, 2012
2011 BUICK LACROSSE. CONSUMER STATES PROBLEMS WITH KEYLESS PUSH BUTTON START FEATURE SYSTEM *TGW THE CONSUMER STATED THE MANUAL DESCRIBED THE METHOD TO MOVE THE TRANSMISSION LEVER FROM PARK TO NEUTRAL WITHOUT STARTING THE ENGINE, FOR THE PURPOSE OF TOWING THE VEHICLE OR MOVING IT WITHOUT STARTING THE ENGINE IF THE BATTERY WAS DEAD OR THE ENGINE WILL NOT START FOR ANY OTHER REASON. THE MANUAL STATED TO SET THE PARKING BRAKE WHICH CAN NOT BE DONE IF THE BATTERY IS DEAD BECAUSE THE PARKING BRAKE IS ELECTRICALLY OPERATED. THE CONSUMER STATED EVERYTHING STATED IN THE MANUAL, CAN NOT BE PERFORMED IN REALITY. THE CONSUMER STATED IT SEEMED AS THOUGH INSUFFICIENT TESTING WAS DONE ON THE FEATURE. *JB
Jan 05, 2011
SUSPENSION,VISIBILITY
1 complaint
The contact owns a 2011 Buick Lacrosse. The contact stated that while attempting to use the defroster, the HVAC system was not working properly, and paper towels were used to wipe the inside and outside windshield. Additionally, the contact stated that while driving approximately 15 MPH or while slowing down to come to a stop, there was an abnormal creaking sound coming from the rear end of the vehicle. There was no warning light illuminated. The vehicle was taken to an independent mechanic, and the contact was advised to take the vehicle to the dealer to have the HVAC system reprogrammed. The vehicle was taken to a dealer; however, the HVAC system could not be reprogrammed. The vehicle was not repaired. The contact had not taken the vehicle to a dealer or mechanic to have the abnormal sound coming from the rear end diagnosed. The contact researched online and related the failures to NHTSA Campaign Number: 11V149000 (Visibility) and 20V764000 (Suspension); however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 180,000.
Oct 27, 2025
STEERING,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
1 complaint
When going around town or on the highway the steering wheel will start shaking badly and when going to break even after the breaks have been changed the parking break will not stay on and the steering wheel will start shaking horribly to the point where your might crash your car I have had the car looked at multiple times by different manufacturers dealerships and auto shops and they all say to Change the breaks I tell them that I had them changed by Buick and Chevrolet of Dan Cummins where I had got the car and they done the same thing over again as when I bought the car
Sep 07, 2025
UNKNOWN OR OTHER,SERVICE BRAKES
1 complaint
The brakes are getting stuck on while I am driving. The most recent occurrence happened while I was on the highway. The car would not accelerate, the whole system was shaking, there was no safe space for me to pull over. This vehicle has a recall for this exact problem but from what the dealer is saying, not my VIN. I find it hard to believe that this has occurred and it is unrelated to a previous recall for faulty brakes on 2011 Buick LaCrosse. Since this incident, the abs light has been on and another dash light has been on. My mechanic believes the brakes getting too hot may have lead to further damage to the abs sensor.
Jan 01, 2023
POWER TRAIN,ELECTRICAL SYSTEM,SERVICE BRAKES
1 complaint
The component is the brakes and the brake pedal while not engaging the brakes they remained on even after the vehicle was shut off .the vehicle brake lights remained on this was not duplicated when I took the car in by the dealer of how the brake remains engaged we even when not being used I would have to release the break by pulling it up with my foot while driving . This was duplicated and witnessed by two others the dealership where I bought the car and a trusted mechanic. which no avai there was no warning light indicating any type of concern prior to it doing this. the brake pedal being slightly stuck my transmission shifts not properly and hot feeling to the car now I have a warning saying that AC will not work due to the overheating of my engine which I believe to have repaired however the repair that was believed to be the problem obviously wasn't the problem because the light still remains on and the fan runs continuously the minute I start the car to the time I shut the car off I live in North Dakota and it is -1 today and the fan continues to run at all times and the warning light is on cooling fan the car lunges at times which is easy to lose control over when it does this it lunges to the point where it physically noticeable and and no warnings of this that a compensation is going to need to be made in my driving with this lunge issue. I do feel this break issue has affected many other parts of the vehicle and the safety associated with these components. Also at times the driver's seat will not move it goes up to the dash or back to the back seat leaving me in a position where I cannot drive the vehicle safely at all. Also the cruise control would not engage because of the brakes being slightly engaged. Took her to the dealership discussed this problem with them and they could not duplicate and it's been going on since I purchased the car It had 30,000 miles on it when I bought it and it continues to do this and I think it's a safety issue
Dec 06, 2022
SEAT BELTS,AIR BAGS
1 complaint
The contact owns a 2011 Buick Lacrosse. The contact stated while the vehicle was at a complete, his son was rear-ended by another vehicle. The air bag warning light illuminated on the instrument panel; however, the air bag did not deploy. As a result, the driver hit his head on the headrest. The driver did seek medical attention for his injury. A police report was filed. The vehicle was drivable. In addition, the seat belt retractor latches were not able to be used after the rear-ended accident. The manufacturer and dealer were not notified of the failure. The approximate failure mileage was 135,000.
Mar 24, 2022
SUSPENSION,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
Car been smelling like gas for awhile engine light pop on and off. My car will not start I have replace the fuel pump car still won’t get gas . Replaced battery numerous of times battery keep won’t stay charge . I have a recall on my car I believe the suspension is under recall as well. I also had to replace my windshield wiper motor a few times slapped against my windshield and cracked windshield.
Feb 02, 2022
VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,ENGINE
1 complaint
I noticed today as I was stopped at a red light with my foot on brake the vehicle was kinda jumping like it was trying to go while foot was on brake. I drove a little further and the service stabilitrak light came on followed by the reduced engine power. The car proceeded to die in the middle of a busy street. After a few minutes it did restart and I was able to get it home. This seems to be a common problem with 2011 buick lacrosse. Ihave seen several complaints about this same issue.
Jul 12, 2021
STEERING,UNKNOWN OR OTHER,LANE DEPARTURE
1 complaint
STABILITRACK SERVICE LIGHT CAME ON
Apr 21, 2021
UNKNOWN OR OTHER,VISIBILITY/WIPER
1 complaint
DRIVER CANNOT SEE ROAD WHICH WINDSHIELD STAYS FOGGED UP WHEN DRIVING AND WILL NOT DEFOG THIS IS A DANGER FOR IT COULD CAUSE IT LED TO CRASHES WINDSHIELD AND BACK WINDOW REMAINS FOGGED UP WHICH IS VERY DANGEROUS WHEN DRIVING IN TRAFFIC I WAS JUST MADE AWARE THAT THERE IS A RECALL ON THIS AND NEED THIS TAKEN CARE OF ASAP THANKS
Oct 08, 2020
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 103 WINDSHIELD DEFROSTING AND DEFOGGING SYSTEM AND I DON'T KNOW IF ITS EFFECTING MY A/C TO I HAVE TAKEN IT EVERYWHERE TO GET FIX AND NO ONE FIXES IT COMPLETELY STILLS BLOW COOL NOT COLD LIKE IT IS SUPPOSED TO. *TR
Jun 01, 2020
WHEELS,SERVICE BRAKES
1 complaint
MY WHEEL BEARING NEEDS REPLACED I'M NOT SURE WHEN IT HAPPENED IT JUST DID. ALSO MY ABS LIGHT IS ON AND STAYS ON I'M NOT SURE WHAT THAT'S ABOUT OR WHAT IT MEANS. *TR
May 29, 2020
POWER TRAIN,STRUCTURE
1 complaint
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. AFTER SEVERAL ATTEMPTS THE VEHICLE RESTARTED. ADDITIONALLY, THE CONTACT WAS CONCERNED ABOUT MOISTURE ENTERING THE VEHICLE FROM AN UNKNOWN SOURCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE THROTTLE BODY AND O2 SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.*DT*JB
Apr 23, 2020
POWER TRAIN,ENGINE
1 complaint
THE CAR WAS JUST PURCHASED ON 112619 AND THE DAY I BOUGHT I GOT WARNING LIGHT ON DASH NEXT DAY CAR IS IN REDUCED POWER MODE, TOOK BACK TO CARMAX TO HAVE THIS ISSUE RESOLVED THEY CLEANED TPS ADV IT WAS DIRTY POOR CONTACT. TWO DAYS LATER THE LIGHT IS BACK ON THIS TIME THE CAR IS SENT TO BUICK DEALERSHIP IN GILBERT THEY REPLACED THE THROTTLE POSITION SENSOR AND I WAS TOLD ISSUE IS FIXED 24 HOURS LATER CAR IS BACK IN REDUCED POWER MODE
Dec 11, 2019
AIR BAGS,SEAT BELTS
1 complaint
WHILE DRIVING THE AIRBAGS DEPLOYED. NO ACCIDENT OF ANY SORT. MY CAR HAS NEVER BEEN IN AN ACCIDENT! GM DOES NOT WANT TO BE LIABLE. IM A SINGLE MOM. IM $2000 AWAY FROM PAYING THE CAR OFF, TO BE CAR NOTE FREE AS I HAVE A DAUGHTER IN COLLEGE. I HAVE THE CAR SERVICED REGULARLY . THEIR DATA IS INCORRECT.
Dec 03, 2019
FUEL/PROPULSION SYSTEM
1 complaint
WHENEVER WE FUEL OUR 2011 BUICK LACROSSE CXS IT WOULD NOT FULLY START AND AFTER SEVERAL ATTEMPTS, IT WOULD RUN THE BATTERY DOWN. AFTER THE SECOND INCIDENT, IT WAS OBSERVED THAT IF WE RAPIDLY PUMP THE ACCELERATOR WHILE THE VEHICLE WAS TRYING TO START IT WOULD PICK UP AND FULLY START. THIS IS WHAT WE HAVE BEEN DOING AND IS STILL DOING, REGARDLESS OF THE FUEL STATION (EXXON-MOBILE, SHELL, MURPHY/WALMART, CITGO, CHEVON, VALERO, FUEL DEPOT, ECT.). HERE IS A LIST OF THINGS WE HAVE ATTEMPTED: 1) WITH THE GAS TANK AT ABOUT HALF, OPEN THE GAS TANK PUT THE GAS PUMP INTO THE TANK, DON'T PUMP ANY GAS, CLOSE THE TANK, START THE VEHICLE (MAYBE OPENING THE TANK WAS THE CULPRIT): ALL IS FINE. 2) WITH THE TANK AT ABOUT HALF, FULL THE TANK (DIFFERENT STATION), START THE VEHICLE: ALL IS BAD. 3) WITH THE TANK AT ABOUT EMPTY, FULL THE TANK (DIFFERENT STATION), START THE VEHICLE: ALL IS BAD. 4) WITH THE TANK AT ABOUT QUARTER, FULL TO HALF TANK (DIFFERENT STATION), START THE VEHICLE: ALL IS BAD. MY CONCLUSION IS THAT THE VEHICLE IS CREATING THE PROBLEM AND NEEDS TO BE CORRECTED. BEFORE REACHING THIS POINT, I HAD TO CALL FOR ROAD SERVICE TWICE. IN THE FIRST CASE THE VEHICLE WAS TOWED TO A DEALERSHIP AND THEY FOUND NOTHING AND THE SECOND WE JUMPED THE VEHICLE.
Jul 15, 2019
STEERING,SEATS,VISIBILITY/WIPER
1 complaint
WINDOWS WILL NOT DEFOG AC BARELY RUNS TOOK IT IN TO A SHOP TO GET A RECHARGE BUT STILL NOTHING. MY SEAT ROCKS BACK AND FORTH LIKE A ROCKING CHAIR ON DRIVER SIDE. I ALSO HAVE PICTURES AND VIDEOS BUT DON'T KNOW HOW SEND COPY PASTE THE LINK TO YOU...
Jun 16, 2019
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
DRIVING 60 MPH ON THE HIGHWAY. SUDDENLY THE INFORMATION PANEL FLASHED STABILITRAK SERVICE REQUIRED (OR SIMILAR) THEN LOW POWER MODE. CAR WENT FROM 60 TO 30 MPH ON THE HIGHWAY. UNABLE TO SPEED UP. NEEDED TO PULL OVER TO THE SIDE OF THE ROAD. TURNED CAR OFF. TRIED TO RESTART AND IT WOULDN'T RESTART FOR SEVERAL TRIES. RESTARTED AND STILL SAID LOW POWER AND WAS IDLING LOW. TRIED AGAIN AND WAS NORMAL. THIS HAS HAPPENED SEVERAL MORE TIMES AND ALWAYS IS SIMILAR. SOMETIMES IT DOESN'T HAPPEN AT ALL IN A 30 MILE TRIP, SOMETIMES IT HAPPENS 3 TIMES. VERY DANGEROUS! COULD BE REAR ENDED! I HAVE READ MANY OTHER ACCOUNTS OF THIS HAPPENING IN THE 2011 BUICK LACROSSE. AFTER THIS THE CHECK ENGINE LIGHT STAYED ON. WHEN I HAD THE AUTO PARTS STORE RUN DIAGNOSTICS IT FLAGGED MULTIPLE MISFIRES, THROTTLE POSITION SENSOR 3 TIMES, POWER CONTROL MODULE INDICATOR, TRACTION CONTROL. IT SEEMS THIS IS A FLAW IN THIS CAR. I ATTEMPTED TO GET A PICTURE OF THE SATBILITRAK SENSOR INDICATOR LIGHT, BUT IT FLASHES ON AND OFF PRETTY QUICKLY AND YOU NEVER KNOW WHEN IT WILL HAPPEN.
Feb 20, 2019
POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE
1 complaint
MY CAR STATED THAT MY TRAKSTABILTY SYSTEM NEEDED TO BE SERVICED THEN REDUCED ENGINE POWER LITE UP. CAR WOULD NOT SHIFT AND WOULD NOT INCREASE IN SPEED OVER TWENTY MILES PER HOUR. I HAD TO PULL OVER AND TURN MY CAR OFF LEAVE IT PARKED UNTIL I COULD GET IT TO THE DEALERSHIP. THE THROTTLE BODY WAS DEFECTIVE. THIS HAS HAPPENED ON OTHER 2011 LACROSSES AND THEIR IS A SPECIAL SERVICE BULLETIN WITH FREE REPAIR BUT FOR SOME REASON NOT IN MINE. I HAD TO PAY 500 DOLLAR TO REPLACE THIS. MY CAR ONLY HAS 74000 MILES ON IT AND I COULD HAVE BEEN INJURED IF I WASN'T IN A PLACE WHERE I COULD TURN MY VEHICLE OFF SAFELY.
Feb 10, 2019
ENGINE,VISIBILITY/WIPER
1 complaint
ELECTRONIC CLIMATE CONTROL SYSTEM ALLOWS WINDSHIELD TO BECOME FOGGED OVER AND I CANNOT SEE TO DRIVE OR CONTROL HVAC SYSTEM. I CANNOT CONTROL THE HEATING, COOLING AND VENTILATION. EXAMPLE: THE SYSTEM SEEMS TO BLOW OR ALLOW WARM AIR IN CABIN WHEN THE A/C IS ON SET AT 68-72 DEGREES. THIS IS WHEN CAR IS IN MOTION AND AT IDLE ON ANY ROAD I TRAVEL. I REPORTED PROBLEM TO RICE BUICK-GMC, INC. 8330 KINGSTON PIKE KNOXVILLE, TN 37919-5449 (865) 693-0610 ON 9/16/2014, 9/25/2014 AND THE PROBLEM PERSISTED & GETTING WORSE TO DATE 01/07/2019. I JUST FOUND OUT ABOUT THIS IMPORTANT SAFETY RECALL. SAFETY RECALL IS LISTED FOR 2011 BUICK LACROSSE ON MARCH 4, 2011 NHTSA CAMPAIGN NUMBER: 11V149000 SOFTWARE IN ELECTRONIC CLIMATE CONTROL AFFECTS DEFROST SYSTEM REDUCING DRIVERS VISIBILITY AND COULD RESULT IN CRASH. UNABLE TO CONTROL HVAC SYSTEM. SECOND PROBLEM IS ENGINE/ EMISSIONS, CATALYTIC CONVERTER, SENSOR ERRORS. ALL HAVE CAUSED CHECK-ENGINE LIGHT TO COME ON.
Jan 07, 2019
STEERING,SERVICE BRAKES,ENGINE
1 complaint
WHILE ACCELERATING FROM A STOP AT AN INTERSECTION AND INTITATING A TRN ON A CITY STREET, THE ENGINE STOPPED AND LOST POWER STEERING AND POWER BRAKES. THE ENGINE HAD TO BE JUMPED AND A ROD KNOCK SOUND OCCURRED. THE ENGINE LATER SIEZED UP PERMANENTLY AT THE SERVICE CENTER. THE VEHICLE WAS WELL MAINTAINED AND OIL LEVELS WERE WITHIN NORMAL OPERATING RANGE. THERE WERE NO PRIOR INDICATIONS OF ENGINE TROUBLE.
Dec 31, 2018
SUSPENSION,UNKNOWN OR OTHER
1 complaint
WHEN IN MOTION A/C DOESN'T REALLY WORK, IT RARELY COOLS OFF AND DOESN'T WORK WHEN CAR IS STOPPED. DEFROSTER FOGS UP WINDOWS TO WHERE YOU CAN'T SEE AND CAN CAUSE AN ACCIDENT. A/C BLOWS OUT HOT AIR BUT IT'S CHARGED.
Jun 13, 2018
UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
TWICE AFTER FILLING UP WITH GAS, MY CAR WAS OILS NOT START AT THE PUMP. EACH TIME I HAD TO WAIT SEVERAL MINUTES BEFORE IT WOULD ACTUALLY START. THE SECOND TIME IT HAPPENED, I WAITED, IT STARTED THEN IMMEDIATELY QUIT AGAIN. THERE IS A VERY HARD START WHEN IT ATTEMPTS TO START AS WELL. THE ENGINE LIGHT CAME ON THEN IMMEDIATELY WENT OFF. I TOOK THE CAR DIRECTLY TO THE DEALERSHIP WHERE IT HAD TO REMAIN RUNNING UNTIL THEY COULD GET IT IN. THIS WAS 540P ON FRIDAY, MAY 25TH BEFORE A HOLIDAY.
May 26, 2018
ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
1 complaint
WHILE DRIVING UPHILL IN THE WINTER, WENT TO TURN INTO NEIGHBORHOOD AT TOP OF HILL, JUST AS TURNING THE VEHICLE, VEHICLE DIED. EVERYTHING STOPPED WORKING. ENGINE SHUT OFF, BRAKES WOULDN'T WORK, STEERING WHEEL LOCKED, LIGHTS WENT OFF, THEN WOULDN'T START. THEN THE VEHICLE INSTRUCTED TO ROLL DRIVER WINDOW DOWN THEN UP, ROLL RIGHT WINDOW DOWN THEN UP. ALMOST LIKE IT WAS TRYING TO REBOOT. BUT THIS HAPPENED IN THE MIDDLE OF DRIVING. AFTER TRYING A THIRD TIME TO START, IT STARTED. ALL INFORMATION WAS GONE, NO MILEAGE, OIL LIFE GONE, TRIPOMETER GONE. DROVE VEHICLE HOME, JUST A BLOCK AWAY AND BEEN TOO SCARED TO DRIVE THE VEHICLE SINCE. *TR
Feb 05, 2018
VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. WHILE DRIVING 45 MPH, THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE SKIDDED AND THE CONTACT LOST CONTROL OF THE VEHICLE THE STABILITRAC AND ABS WARNING INDICATORS REMAINED ILLUMINATED. THE CONTACT STATED THAT THE REDUCED POWER WARNING INDICATOR ALSO ILLUMINATED. IT WAS DIAGNOSED THAT THERE WAS A DEFECTIVE SENSOR IN THE REAR DRIVER SIDE WHEEL HUB THAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000. THE VIN WAS NOT AVAILABLE. UPDATED 05/04/17*LJ THE CONSUMER STATED THE VEHICLE HAS BEEN REPAIRED. THE CONSUMER FEELS THE VEHICLE SHOULD BE INCLUDED IN A RECALL. UPDATED 07/25/2017*JS
Jan 04, 2017
POWER TRAIN,FUEL/PROPULSION SYSTEM
1 complaint
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE BEGAN TO LEAK FUEL FROM UNDER THE HOUSING UNIT. WHENEVER THE CONTACT ATTEMPTED TO ACCELERATE FROM A STOP, IT WOULD JERK AND HESITATE BEFORE ACCELERATING. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED, BUT NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.
Dec 16, 2016
POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
MY VEHICLE A 2011 BUICK LACROSSE CXL 2.4L ENGINE RPO LAF. I HAVE A PROBLEM WITH THE ENGINE MAKING NOISE DUE TO BALANCE SHAFT CHAIN SPECIAL COVERAGE RECALL 12313 WHERE BACK THEN THEY INCLUDED IN THE RECALL THE BALANCE SHAFT CHAIN, TENSIONER, AND ALSO THE ENGINE MOUNT HIGH PRESSURE FUEL PUMP, THEN TO SAY THIS BULLETIN HAS BEEN REVISED TO REMOVE SPECIAL COVERAGE ADJUSTMENT FOR THE FUEL PUMP THAT IS NOW INCLUDED IN VOLUNTARY EMISSIONS RECALL 43180. UPDATES HAVE BEEN MADE TO THE PART INFORMATION, SERVICE PROCEDURE, AND WARRANTY TRANSACTION INFORMATION SECTIONS. PLEASE DISCARD ALL COPIES OF BULLETIN 12313B. CAME THE REVISED 12313B AND NOW AS OF SEPTEMBER 2016 REVISED AGAIN TO 12313C. WHEN YOU LOOK AT THE 43180 IT DOES NOT INCLUDE THE 2011 BUICK LACROSSE WITH THE SAME ENGINE RPO LAF. I'VE CALLED GM VARIOUS TIMES AND SPOKE EVEN TO THE GM DEALER, MY CAR WAS EVEN AT THE DEALER SITTING THERE FOR WEEKS TO ONLY SAY IT'S NOT COVERED THAT I HAVE TO WAIT FOR IT TO GET RECALLED. MY VEHICLE HAS THE SAME EXACT SYMPTOMS, THE OIL SMELLS LIKE GAS, AND I CAN'T SHUT OFF THE VEHICLE, IT STAYS RUNNING AND THE ONLY WAY TO SHUT IT OFF IS PUTTING IT ON DRIVE THEN SHUTTING IT OFF. ALL THIS DUE TO ON SOME 2010-2011 MODEL YEAR BUICK LACROSSE, CHEVROLET EQUINOX, AND GMC TERRAIN; AND 2011 MODEL YEAR BUICK REGAL VEHICLES, EQUIPPED WITH A 2.4L ENGINE (LAF), THE CHROME LAYER ON THE BALANCE CHAIN PINS MAY WEAR, ALLOWING THE CHAIN TO STRETCH. THIS WOULD CAUSE AN ENGINE NOISE, AND IF LEFT UNTREATED, COULD CAUSE THE CHAIN TO BREAK, LEADING TO ENGINE DAMAGE. THIS IS CAUSING THE ENGINE TO NOT RUN RIGHT AND A HARD TIME TO ACCELERATE GM CASE # 8-2573359821
Dec 14, 2016
EXTERIOR LIGHTING,VISIBILITY/WIPER
1 complaint
CLIMATE CONTROL SYSTEM. ON THREE OCCASIONS THE CLIMATE CONTROL SYSTEM HAS SWITCHED TO HEAT AND HIGH FAN, LOCKING THE DRIVER OUT OF THE CONTROLS AND CAUSING THE PASSENGER COMPARTMENT TO BECOME EXTREMELY HOT AND UNCOMFORTABLE. I WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD ON ONE OCCASION, TURN THE ENGINE OFF AND LET THE CAR SIT FOR A FEW MINUTES BEFORE RESTARTING THE CAR. THE SYSTEM RETURNED TO NORMAL. ON TWO OF THE THREE OCCASIONS, THE CAR WAS IN MOTION. ON ONE OCCASION IT HAPPENED IN THE GARAGE. DASH LIGHTS - WHILE DRIVING AT NIGHT, ALL PASSENGER COMPARTMENT LIGHTS WENT OFF FOR ABOUT 30 SECONDS, AND THEN CAME BACK ON. I TOOK THE CAR TO THE LOCAL DEALER AND THEY CHECKED THE SYSTEM, INCLUDING THE BATTERY. THEY FOUND NO COMPUTER CODES TO EXPLAIN THE MALFUNCTION.
Feb 19, 2016
ELECTRICAL SYSTEM,SEATS,VISIBILITY/WIPER
1 complaint
DEFROSTER,HEAT,A/C,FAN SPEED,RECIRC, HEAT/COOL SEATS FUNCTIONS FAILED (STOPPED WORKING COMPLETLY) WHILE DRIVING IN A SNOW STORM ON JANUARY 12, 2016 ON HIGHWAY US 131 TO TRAVERSE CITY, MI. FOUND RECALL INFORMATION NHTSA # 11V149000. BROUGHT TO DEALER. DEALER SAID NOT COVERRED UNDER RECAL DUE TO VIN #, AND OWNER COST OF $400 + TO REPAIR. CONTACTED BUICK CUSTOMER CARE. SPOKE WITH ASIA AND LESLIE ON 1/15/16, WHO SAID GM COULD NOT HELP. I DESCRIBED LANGUAGE OF THE RECALL AS BEING IDENTICAL TO THE SAFETY HAZARD DESCRIBED IN THE NHTSA LANGUAGE: "WINDSHIELD DEFROSTING AND DEFOGGING SYSTEMS" ON THESE VEHICLES, THE SOFTWARE IN THE ELECTRONIC CLIMATE CONTROL MODULE MAY DISABLE THE ABILITY TO ADJUST THE HEATING, VENTILATION, AND AIR CONDITIONING SYSTEM SETTINGS. IF THIS HAPPENS, THE DRIVER WILL NOT BE ABLE TO CONTROL THE COOLING AND VENTILATION FOR THE VEHICLE. CONSEQUENCE: IF THIS CONDITION AFFECTS THE DEFROST SYSTEM WHEN IT IS REQUIRED, IT MAY DECREASE THE DRIVER'S VISIBILITY AND COULD RESULT IN A CRASH."
Jan 15, 2016
ENGINE AND ENGINE COOLING,POWER TRAIN,ELECTRICAL SYSTEM
1 complaint
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. WHILE DRIVING AT VARIOUS SPEEDS, THE CHECK ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DIAGNOSED. THE CONTACT STATED THAT THE ERROR CODES WERE REMOVED FROM THE VEHICLE; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO DEALER WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT ALSO STATED THAT THE BATTERY OF THE VEHICLE HAD TO BE REPLACED ON SEVERAL OCCASIONS, BUT THE DEALER COULD NOT DIAGNOSE WHY THE BATTERIES WERE FAILING. WHILE DRIVING TO HAVE ROUTINE MAINTENANCE PERFORMED ON THE VEHICLE, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO MOVE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN.
Jan 12, 2016
ELECTRICAL SYSTEM,TRACTION CONTROL SYSTEM
1 complaint
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THE ANTI-SKID DEVICE ACTIVATED INDEPENDENTLY CAUSING THE VEHICLE TO BRAKE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000. THE VIN WAS NOT AVAILABLE.
Oct 30, 2015
ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES
1 complaint
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. WHILE DRIVING 35 MPH, THE TRUNK OPENED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BODY CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE CONTINUOUSLY RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 9,400. UPDATED 08/17/16*LJ THE CONSUMER STATED THE TRUCK POPPED OPEN WHILE THE VEHICLE WAS SITTING IN THE DRIVEWAY AND IN THE PARKING LOT, AT HIS JOB. UPDATED 10/25/16.*JB
Oct 26, 2015
STEERING,SUSPENSION,SERVICE BRAKES
1 complaint
I WAS MAKING A LEFT TURN AND THE CAR ACCELERATED TOWARDS THE RIGHT TOWARDS A CURB ON A RESIDENTIAL STREET AND STEERING WHEEL AND CAR WHEELS LOCKED UP. I COULD NOT TURN THE WHEELS AND THE STEERING LOST ITS POWER BRINGING THE CAR TO SLAM INTO THE CURB. I HAD NO CONTROL OF STEERING OR TURNING THE WHEEL OF THE CAR. *TR
Mar 09, 2015
STEERING,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
ATTEMPTED TO STOP FOR RED TRAFFIC LIGHT; APPLIED BRAKES BUT THEY FAILED TO STOP VEHICLE. CAR THEN ACCELERATED -- USED BOTH FEET ON BRAKE PEDAL UNSUCCESSFULLY. STEERING WHEEL LOCKED UP LAUNCHING CAR INTO VEHICLES PARKED IN A USED CAR DEALERSHIP LOT. *TR
May 12, 2014
ELECTRICAL SYSTEM,EQUIPMENT
1 complaint
2011 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO VEHICLE INTEGRATED FLIP KEY SYSTEM. *SMD THE CONSUMER STATED HE NOTICED A PROBLEM WHILE DRIVING HIS MOTHER'S VEHICLE. IN ORDER TO ACTIVATE THE IGNITION, THE DRIVER MUST EXTEND THE BUICK INTEGRATED FLIP KEY. AFTER THE FLIP KEY WAS INSERTED INTO THE IGNITION, THE DRIVER MUST TURN THE BUICK INTEGRATED FLIP KEY DEVICE TO START THE VEHICLE. DURING THE PROCESS, THE DRIVER OFTEN INADVERTENTLY PLACED PRESSURE WITH HIS OR HER THUMB OR INDEX FINGER ON THE TRUNK LATCH DISENGAGEMENT SWITCH. THE SWITCH DISENGAGED THE TRUNK SECURITY LATCH. HOWEVER, THE TRUNK DID NOT OPEN, TO THE POINT WHERE IT WAS NOTICEABLE TO THE DRIVER OR PASSENGERS. HOWEVER, WHILE STOPPING, THE UN-LATCHED TRUNK INEVITABLY OPENED.
Apr 14, 2014
STEERING,STRUCTURE,VEHICLE SPEED CONTROL
1 complaint
WHILE TURNING LEFT AT A MAJOR INTERSECTION, CAR LURCHED FORWARD AND GAINED SPEED/MOMENTUM WHILE AT SAME TIME STEERING WHEEL BECAME STIFF AND VERY DIFFICULT TO TURN & DRIVER COULD NOT CONTROL THE CAR. CAR DID NOT COMPLETE THE LEFT TURN BUT RATHER CONTINUED DRIVING AS IF ALL ON ITS OWN AND CRASHED INTO A HIGH CURB ON RIGHT SIDE OF CAR. AIR BAGS DID NOT DEPLOY; FRONT CAR PARTS SIMPLY CRUMBLED AND FELL OFF; SUSPENSION WAS RUINED; CAR TIRE WAS PUNCTURED ALONG WITH THE TIRE RIM BEING CRACKED CLEAR THROUGH IN A COUPLE OF AREAS. DRIVER WAS INJURED WITH HEAD INJURY, CRACKED RIB, AND BROKEN RT. FOREARM. CAR WAS TOTALED OUT BY THE INSURANCE COMPANY. *TR
Apr 09, 2014
AIR BAGS,STRUCTURE
1 complaint
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 50 MPH ANOTHER VEHICLE UNEXPECTEDLY CRASHED INTO THE FRONT END OF THE VEHICLE. THE VEHICLE SWERVED AND CRASHED INTO THE GUARD RAIL. THE DRIVER SUSTAINED BRUISES. A POLICE REPORT WAS FILED. THERE WERE TWO OTHER VEHICLES INVOLVED AND ONE OF THE DRIVER'S SUFFERED FROM AN UNKNOWN INJURY. THE VEHICLE WAS TOWED TO A COLLISION CENTER AND REPAIRED. THE AIR BAGS FAILED TO DEPLOY UPON IMPACT. THERE WAS ALSO DAMAGE TO THE FRONT SUB FRAME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,449.
Oct 31, 2013
VEHICLE SPEED CONTROL
1 complaint
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DECELERATING, THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND AGREED TO SEND A ENGINEER TO INSPECT THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 24,000. *TR
May 30, 2013
STRUCTURE,VISIBILITY/WIPER
1 complaint
BLIND SPOT WARNING SYSTEM (BSWS) INOPERATIVE QUE ON VEHICLE MULTI FUNCTION INFORMATION DISPLAY (MFID), LOCATED BEHIND THE STEERING WHEEL IN A 3"X4" AREA IS INADEQUATE. THE BSWS ON THIS VEHICLE IS VERY SUSTAINABLE TO ROAD SPRAY DURING RAIN EVENTS THAT RENDERS THIS SYSTEM INOPERATIVE. THE ISSUE IS IN THE WARNING THAT IS DISPLAYED TO THE DRIVER WHEN THIS OCCURS. THE MESSAGE DISPLAYED IS ONLY SHOWN FOR APPROXIMATELY 5 SECS, THEN IS REMOVED WITHOUT ANY DRIVER ACTION ACKNOWLEDGEMENT . NO ICON IS SHOWN TO REMIND DRIVERS OF ACTIVE MESSAGES. IF THIS MESSAGE IS MISSED, THE DRIVER IS NOT AWARE THAT THIS SYSTEM IS INOPERATIVE. ALSO, THERE IS NO MESSAGE TELLING THE DRIVER WHEN THIS SYSTEM BECOMES OPERATIONAL AGAIN. TWO POSSIBLE OUTCOMES. 1. THE DRIVER DOES NOT BELIEVE IN THE SYSTEM, LOSING THE BENEFIT OF THIS VALUABLE SYSTEM, ESPECIALLY IN THIS VEHICLE MODEL WITH ITS LARGE BLIND SPOTS, OR 2. THE DRIVER BELIEVING IN THE SYSTEM AND TURNS INTO TRAFFIC, NOT REALIZING THAT THE SYSTEM HAS BECOME INOP AND UNAWARE BECAUSE OF THE MISSED MESSAGE ON THE MFID. THESE ARE BASIC HUMAN FACTORS ISSUES THAT HAVE BEEN DEALT WITH IN THE AVIATION INDUSTRIES FOR YEARS. THE INDUSTRY NEEDS TO ADDRESS THESE TYPES OF ISSUES AS WE CONTINUE TO INCREASE OUR RELIANCE ON AUTOMATION IN THESE VEHICLES. THE LACK OF A STANDARD AND STANDARDS BETWEEN MANUFACTURERS WILL BECOME A SIGNIFICANT PLAYER IN COMING YEARS. *TR
Dec 02, 2012
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
1 complaint
WHEN TURNING LEFT AT A TRAFFIC LIGHT, MY CAR LOST POWER AND I WASN'T SURE I WAS GOING TO MAKE IT AROUND THE CORNER. AFTER A FEW SECONDS MY CAR REGAINED POWER. 45 MINUTES LATER, I MADE A RIGHT TURN INTO HEAVY TRAFFIC AND THEN FELT A SUDDEN LURCH. I LOOKED IN THE REAR VIEW MIRROR AND SAW THAT MY TRUNK HAD POPPED OPEN. I MANAGED TO GET OFF THE HIGHWAY, PARKED THE CAR AND TURNED OFF THE IGNITION. I GOT OUT, CLOSED THE TRUNK, GOT BACK IN THE CAR, AND FASTENED MY SEATBELT. BEFORE I COULD CLOSE THE DOOR, THE TRUNK POPPED OPEN AGAIN. THIS OCCURRED THREE TIMES BEFORE THE TRUNK FINALLY STAYED CLOSED. A FEW MINUTES LATER, I PARKED THE CAR, OPENED THE DOOR, STARTED TO GET OUT AND THE WARNING CHIME SOUNDED. I GOT BACK IN AND SAW THAT THE ON THE CONSOLE SHIFT LEVER THAT INDICATES YOUR CAR IS IN PARK WAS LIT UP EVEN THOUGH THE CAR WAS TURNED OFF. IN ORDER TO GET THE LIGHT TO GO OFF, I HAD TO RESTART MY CAR AND THEN TURN IT OFF AGAIN. NEXT I PUSHED THE ONSTAR PHONE BUTTON AND ASKED TO CALL MY HOME. I GOT A BUSY SIGNAL. I CALLED A SECOND TIME AND MY HUSBAND AT THE NUMBER I WAS CALLING, HEARD ME TELLING ONSTAR CALL MY HOME' BUT I COULDN'T HEAR HIM TRYING TO TALK TO ME. ALL OF THESE THINGS HAPPENED WITHIN 1 1/2 HOURS. THE NEXT DAY, I FOUND THAT I COULD NOT LOCK THE DOOR BY TOUCHING THE LOCK SPOT ON THE OUTSIDE DOOR HANDLE. THEN I COULD NOT UNLOCK THE CAR DOOR BY PULLING ON THE DOOR HANDLE WHEN THE KEY WAS IN MY POCKET. I HAVE HAD THE CAR FOR 1 YEAR AND EIGHT MONTHS AND THE DRIVER'S MEMORY SEAT HAS OFTEN LOST ITS MEMORY. SOMETIMES JUST ONE BUTTON BUT MOST OF THE TIME BOTH BUTTONS. PRIOR TO THIS I HAD BEEN HAVING TROUBLE WITH MY TRUNK. I'D LEAVE MY CAR PARKED IN A PUBLIC PARKING LOT AND COME OUT TO FIND MY TRUNK WIDE OPEN. ON MAY 3RD THE GM DEALER REPLACED A PART HOPING TO FIX THIS PROBLEM. *TR
Oct 26, 2012
TIRES,WHEELS
1 complaint
FRONT LEFT TIRE AND RIM CAME OFF. SPOKE OF THE WHEEL REMAINED. LEFT REAR TIRE BLEW. FRAGMENTS FROM LEFT FRONT WHEEL PIERCED TIRE. POLICE REPORT 31-798-12... UPDATED 11/07/12 *BF
Oct 24, 2012
POWER TRAIN,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
SUDDEN AND UNEXPECTED ACCELERATION DURING A LOW SPEED (<5 MPH) TIGHT LEFT HAND TURN. FIRST INCIDENT RESULTED IN CRASH AGAINST HOUSE WALL, DAMAGE TO VEHICLE. VEHICLE REPAIRED BELOW INSURANCE DEDUCTIBLE, NO DAMAGE TO STRUCTURE. SECOND INCIDENT IN A PARKING LOT, ON OR ABOUT MAY 16, 2012, ABLE TO STOP VEHICLE WITH NO CRASH. THIRD INCIDENT OCCURRED AT NEIGHBORS HOUSE JUNE 26, 2012, CAUSING CRASH. DAMAGE TO VEHICLE AND GARAGE DOOR. ALL INCIDENTS OCCURRED WHEN LIFTING FROM ACCELERATOR PRIOR TO STEPPING ON THE BRAKE TO SHIFT INTO REVERSE (VEHICLE STILL IN DRIVE, NO BRAKING). AFTER 3RD INCIDENT VEHICLE WAS DRIVABLE BUT WAS TOWED TO THE SELLING/SERVICING BUICK DEALER. VEHICLE IS STILL BEING INVESTIGATED BY DEALER. CONDITION DOES NOT OCCUR EVERY TIME IN THE SAME TIGHT LEFT HAND TURN. TYPE OF TURN IS 90 DEGREES IN DRIVEWAYS TO SIDE LOADING GARAGES AND INTO PARKING SPACES. *TR
Jun 28, 2012
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
WHILE DRIVING VEHICLE, VEHICLE ELECTRONICS WENT INOPT WHILE CRUISING DOWN HIGHWAY AT 60 MPH. SPEEDOMETER, INSTRUMENT CLUSTER, TURN SIGNALS, NAVIGATION AND RADIO WERE ALL INOPT. *TR
Jun 11, 2012
SERVICE BRAKES, HYDRAULIC
1 complaint
BRAKES HAVE FAILED SEVEN TIMES AT LOW VEHICLE SPEED. INTERMITTENT PROBLEM, DEALER COULD FIND NO CAUSE. BRAKE PEDAL GOES ALL THE WAY TO THE FLOOR WITH NO BRAKING. PUMPING BRAKES SEVERAL TIMES CAUSES BRAKES TO START WORKING AGAIN. HAS HAPPENED WITH TWO DIFFERENT DRIVERS. *TR
May 22, 2011
VISIBILITY,EQUIPMENT
1 complaint
MOONROOF FRONT GLASS OF MY 2011 BUICK LACROSSE EXPLODED OUTWARD WHILE TRAVELING 60 MPH ON INTERSTATE. SOUNDED LIKE A GUN GOING OFF. CLIMATE CONTROL WAS ON "AUTO". *TR
Jan 28, 2011
Frequently Asked Questions
How many problems does the 2011 BUICK LaCrosse have?
The 2011 BUICK LaCrosse currently has 167 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2011 BUICK LaCrosse?
The most common problems reported for the 2011 BUICK LaCrosse are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2011 BUICK LaCrosse problem data come from?
All problem and complaint data for the 2011 BUICK LaCrosse comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
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