2013 DODGE Journey Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
346
Complaints Reported
Complaints by Component
SEATS
50 complaints
On Tuesday, September 16, 2025, at approximately 1:30 PM, the driver’s side headrest, part of my 2013 Dodge Journey’s AHR (Active Head Restraint) system suddenly exploded for no apparent reason. I was alone in the vehicle, waiting to make a left turn. The sudden loud, sharp sound and impact to the back of my head startled and stunned me; I felt as if I had been rear ended. I looked back but there was no one behind me. Not knowing what had happened, I felt scared and light headed. I was still able to complete my turn but I pulled over to compose myself and ensure that I was okay. I didn’t become aware of the failure of the headrest until I returned home and my husband inspected the vehicle. As I write this incident report 24 hours after it occurred, I am experiencing soreness and discomfort in my neck and plan to seek a medical assessment. The vehicle is available for inspection until repairs are made. The manufacturer acknowledges that the sudden failure of this component is a defect for this vehicle but as yet it has not been the subject of a recall. No inspection of the head rest component by the manufacturer, police, insurance representatives or others. There were no warning lamps, messages or other symptoms of the problem prior to the failure.
Sep 17, 2025
My headrest randomly deployed/opened. I have contacted the dealership, and spoke directly, with Dodge; still no success. I have been trying to get this issue fixed for over a year; I still have a broken headrest that hurts my neck and makes it uncomfortable to drive. Please RECALL the headrest for 2013 Dodge Journey! This is my second form and NOTHING has been done yet!!
Apr 01, 2025
The driver side seat headrest cushion deployed automatically. There was no car collision. I noticed the seat headrest deployed after returning to the car hours later. I liked into the interior back side of the cushion part and I saw broken pieces inside.
Mar 28, 2025
We were going thru the park we did not hit anything nor where we going fast we were only going 14/15 mph . I was sitting in the pasenger seat and all of a sudden we heard what sounded like a loud pop and my head was hit by the head rest for no reason . We were not in an accident or anthing to cause it to just all of a sudden deploy.
Jan 23, 2025
As I was driving to pick my son up from work at 10pm, I started to drive my 2013 dodge journey sxt and noticed my head position didn't feel right. I got to my sons job and as we were making our way to the gas station to get gas before we headed home my headrest hit me in the back of the head randomly. The active headrest sprung forward hitting me in the back of the head. Luckily I was not driving at that moment or it could have caused me to crash, being that it was night time and raining. I got home where I could get my flash light out and give it a good looking over and realized that it the clips on the inside of the active headrest broke. I tried to reset the headrest to dee if there was some other mechanism that would let it re-clip back in place and it just keeps springing forward. I have not taken it to get it looked at yet as I am writing you on the same night of the incident. I tool a picture of the headrest in it sprung forward state. I have also read alot of reviews on cargurus website about other dodge journey owners having the same issues. Over 20 complaints regarding this same issue. There were jo warning signs other than me noticing my head position felt strange before the headrest completely sprung forward.
Jul 25, 2024
+ 45 more complaints for this component
ENGINE
34 complaints
Oil filter housing cap broke during Oil filter change.
Nov 09, 2025
MY VEHICLE HAS A PENTASTAR 3.6L V6 AND 117000APPX. MILES. IT WAS RECENTLY DIAGNOSED WITH A CRACKED CYLINDER HEAD. THIS HAS BEEN AN ISSUE WITH THESE ENGINES BUT, FOR SOME REASON, I'M BEING TOLD IT IS NOT COVERED UNDER SERVICE BULLETIN 09-002-14.
Mar 29, 2021
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THE VEHICLE'S ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE OIL PRESSURE SWITCH FAILED. THE CONTACT TOOK THE VEHICLE TO THE DEALER (CHERRY HILL DODGE CHRYSLER JEEP RAM 1708 NJ-70, CHERRY HILL, NJ 08002; (856) 471-1058) WHO STATED THAT THE LEAKING OIL COOLER HOUSING ADAPTER ENGINE AND GASKET INTAKE NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,600.*LN CONSUMER WAS INFORMED BY THE DEALER COVERAGE HAS EXPIRED.*JB
Jan 21, 2021
RADIATOR BLEW THE TOP OFF AND HEAD GASKET BLEW. THE CAR WAS IN MOTION.
Aug 30, 2020
I WAS DRIVING DOWN THE ROAD ALL THE SUDDEN MY CHECK ENGINE LIGHT TURNED ON IN MY STEERING LOCKED UP. I PULLED TO A MIDDLE LANE SINCE IT WAS IN A VERY BUSY ROAD AND SHUT MY CAR OFF AND TRIED TO TURN IT BACK ON AND IT STARTED SHAKING. AGAIN TURN THE CAR OFF LET IT SIT FOR A LITTLE BIT TRY TO TURN IT ON AND IT STARTED SHAKING AGAIN. TRY TO THIRD TIME I WAS ABLE TO DRIVE IT HOME THE STEERING WHEEL UNLOCKED AND DROVE IT HOME FINE BUT THE CHECK ENGINE LIGHT WAS ON THE WHOLE TIME.
Aug 29, 2020
+ 29 more complaints for this component
ELECTRICAL SYSTEM
31 complaints
Electrical system keeps failing. Ecm emitts erroneous commands and changing it doesn’t solve the problem. Dealer won’t work on it and Chrysler doesn’t know. Research says that this is happening by the thousands.
Oct 24, 2023
The car inside electrical would turn on, radio on, lighting on, fan on, but the engine light would be on and the car would not start. Not even a tow truck can jump it. I've fixed it once and they said it was the alternator, but that was 6 mths ago.
Aug 20, 2023
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. ON SEVERAL OCCASIONS THE VEHICLE FAILED TO IMMEDIATELY RESTART. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC HOWEVER, THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE BATTERY WAS REPLACED HOWEVER, THE FAILURE PERSISTED. SCHUMACHER CHRYSLER DODGE LOCATE AT 2102 FEDERAL HWY A, DELRAY BEACH, FL 33483, AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.
Jul 07, 2020
MY RADIO KEEPS CHANGING STATIONS AS I AM DRIVING. SOMETIMES IT HAPPENS WHEN I HIT A BUMP, SOMETIMES IT JUST DOES IT RANDOMLY ON ITS OWN. IT HAPPENS WHEN DRIVING OR STATIONARY. VERY FRUSTRATING!
Dec 02, 2019
STATIONARY AT THE TIME MECHANIC CAME, CAR HAD NOT BEEN RUNNING RIGHT, HESITATING WHILE DRIVING, AND STALLED IN DRIVEWAY. BATTERY NOT CHARGING OR HOLDING A CHARGE/ NO START, NO NOTHING SENT TO LOCAL MECHANIC - I HAVE NOT HAD A RUNNING CAR FOR FIVE WEEKS. ALTERNATOR SHOT, AND CHARGING SYSTEM, REQUIRES COMPLETE RE WIRE AS OF 8-13 / 3 BURNT WIRES, MECHANIC CALLED AUTO ELECTRIC SPECIALIST, INDICATED COMPLETE CHARGING SYSTEM BURNT UP.
Aug 22, 2019
+ 26 more complaints for this component
AIR BAGS
25 complaints
The contact owns a 2013 Dodge Journey. The contact stated that while the vehicle was parked, the front passenger’s side headrest air bag independently deployed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 132,300.
May 06, 2024
I got in my car to go to work and noticed that the front headrests were busted open. I didn't not know that there were airbags in them, but apparently there are? The car has not been in an accident and was just sitting in my driveway. I have read up on this a little and it has happened to many other people as well. There is no reason for the cause, just a defect.
Jan 11, 2024
I was just pulling out of my driveway and it broke open air bag hasn't deployed but driver side head rest air bag compartment sounded like a small explosion but it broke open. There was no accident, I didn't hit anything just did it on it's own.
Jul 22, 2023
The front passenger head rest deployed while parked due to the plastic piece inside the head rest broke that holds the pin that locks the head rest in place.
Sep 19, 2022
Driver headrest deployed while driving.
Dec 21, 2021
+ 20 more complaints for this component
ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
23 complaints
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT TOOK THE VEHICLE TO RAINBOW DODGE, CHRYSLER, JEEP (301 RIVER HIGHLAND BOULEVARD, COVINGTON, LA 70433, 985-892-9165) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC), BUT THE REPAIR DID NOT CORRECT FAILURE. WHILE DRIVING 30 MPH, THE BRAKE PEDAL WAS ENGAGED AND BECAME STUCK TO THE FLOORBOARD. THE CONTACT WAS ABLE TO DEPRESS THE ACCELERATOR PEDAL AND SLOWLY COAST THE VEHICLE INTO THE GARAGE. THE VEHICLE WAS TOWED TO KEITH'S CAR (2373 HIGHWAY 43 S, PICAYUNE, MS. 39466, (601) 799-1105) WHERE IT WAS DIAGNOSED THAT THE ABS HYDRAULIC UNIT, ABS RIGHT SENSOR, ABS HYDRAULIC UNIT, AND ABS SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 48,841.
Jul 29, 2019
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING 20 MPH AND APPROACHING A STOP SIGN, THE VEHICLE FAILED TO STOP ON COMMAND WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL TO THE FLOORBOARD TO SLOW DOWN AND STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ABS NEEDED TO BE REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE CONTACT CALLED WALNUT CREEK CHRYSLER JEEP DODGE RAM (LOCATED AT 2404 N MAIN ST, WALNUT CREEK, CA 94596, (888) 377-2513) TO NOTIFY THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 153,000.
Jun 21, 2019
"ELECTRONIC STABILITY CONTROL AND ABS LIGHT RECALL". THE LIGHTS OF THE "ABS AND ESC" ARE LIGHTED WHEN WE START THE ENGINE OF THE VEHICLE.
Jan 27, 2019
BRAKES AREN'T CATCHING AT TIMES ALMOST HAVE SEVERAL ACCIDENTS ON THE HIGHWAY AND CITY STREETS WHEN I STEP ON BRAKES I HAVE TO KEEP PUMPING THEM TO STOP .. THEN WHEN I TRY START CAR IT SAYS KEY AREN'T LOCATED EVEN WHILE DRIVING
Oct 21, 2018
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT THE BRAKE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AT AUTONATION CHRYSLER DODGE JEEP RAM PEMBROKE PINES (13601 PINES BLVD., PEMBROKE PINES, FL 33027, (954) 446-8775), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE BRAKE WARNING INDICATOR REMAINED ILLUMINATED AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,666.
Aug 10, 2018
+ 18 more complaints for this component
SERVICE BRAKES
16 complaints
I was driving to work and my ABS and Traction control light came on while driving in the rain and started hydroplaning on the highway now my brakes are not working properly
Oct 13, 2024
Antilock break system ABS wiring
Aug 12, 2021
2013 DODGE JOURNEY. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS MADE RELATED TO SAFETY RECALL. *LD THE CONSUMER STATED THE ABS MODULE FAILED AND WAS REPLACED AT THE OWNER'S EXPENSE. THE MANUFACTURER DENIED REIMBURSEMENT DUE TO THE REPAIR HAVING BEEN OVER 2 YEARS AND WAS OUT OF WARRANTY. *JS
Feb 06, 2020
BOUGHT THE CAR BRAND NEW AND HAVE HAD TO DO BRAKES 4 TIMES. TRAVEL WITH VEHICLE IS MOSTLY LOCAL TO AND FROM WORK AND SCHOOL SPORTING EVENTS FOR THE KIDS. HAD TO REDO THEM IN 6 MONTH PERIOD.
Jun 12, 2019
THE BRAKE PEDAL GOES EXTREMELY SOFT AFTER THE ANTI-LOCK BRAKE SYSTEM ENGAGES OR AFTER BRAKING WHEN DRIVING OVER A BUMP/POTHOLE. IT CAN STILL BRAKE, BUT I HAVE TO PRESS THE PEDAL TO THE FLOOR, AND THE CAR SLOWS DOWN RATHER THAN STOPPING. IT WILL STAY SOFT A WHILE (15-20 MIN), BUT I FOUND THAT IF I PUMP THEM HARD A FEW TIMES (LIKE WHILE AT A RED LIGHT) IT THEN RETURNS TO NORMAL. THIS HAS HAPPENED MANY TIMES, MOSTLY RECENTLY 2/28/2019. I'M AFRAID THIS WILL HAPPEN AND RESULT IN ME HAVING AN ACCIDENT OR REAR-ENDING SOMEONE.
Mar 01, 2019
+ 11 more complaints for this component
POWER TRAIN
14 complaints
My 2013 Dodge Journey is just one of thousands of Dodge/Chrysler/GM vehicles to have transmission failures with this type of engine (3.6L V6) and transmission (62TE). These transmission units are exorbitantly expensive and fail time and again paired with these engines on vehicles such as CARAVAN, TOWN & COUNTRY, 200, AVENGER, JOURNEY. This was a serious misstep and miscalculation by these companies, and they are costing their customers thousands upon thousands of dollars. Dodge and Chrysler (now Stellantis) should be held accountable, especially since they are now a conglomerate of the most consistently unreliable vehicles (Dodge, Jeep, Chrysler, Ram, Fiat).
Sep 24, 2023
our 2013 dodge journey has been fixed three times off for the driveshaft. The mechanic shop keeps stating that the bolts are falling out and they have no reason to give us. We have to purchase the boats from that dealership in the cost a good amount of money, and we’ve only had the car for about four years
Jun 19, 2023
In the past 3 years I have had my transmission go out on my vehicle 3 times. All 3 times I was driving when it happened and my car just stopped shifting or would not shift past 2nd gear. I have spoken to numerous mechanics about this issue, and every single one has told me that is a know issue with my specific type of dodge. It is an extreme safety issue to be getting on the freeway and have your transmission suddenly stop working. It is also ridiculous that consumers should have to come out of pocket 5K every 20,000 miles or so to fix or replace a defective transmission that dodge refuses to deal with. I contacted Dodge customer service to try and get my transmission fixed and was told that since they have not recalled it, they will not help me cover the cost. What I don't understand is why they have not issued a recall. If dodge service centers know about the issue, then dodge corporation should, and they should have dealt with this year's ago. I have documentation of the first 2 repairs, and an estimate for this latest one but can not include them from the device I am on.
Nov 16, 2022
It sound like My transmission is going out. The car is shaking when stopped at red light. I was pulling off it took it a long time to move it was making a whining sound.
Oct 11, 2021
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING BETWEEN 40-60 MPH, THE VEHICLE BEGAN TO JERK INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO GREGGCO AUTO SALES (2015 AE MOORE DR, MOODY, AL 35004, (205) 603-3837) WHERE IT WAS DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 152,000.
Jan 19, 2021
+ 9 more complaints for this component
STEERING
14 complaints
The contact's wife owns a 2013 Dodge Journey. The stated while driving 65 MPH, the power steering assist failed without warning. The contact used excessive force to steer the vehicle off to the side of the roadway. The contact got a ride home and trailered the vehicle back to his residence. Upon investigation, the contact discovered NHTSA Campaign Number: 16V273000 (Steering). The dealer was notified of the issue and the contact was informed that the VIN was not included in the recall. The manufacturer was also notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 74,000.
Sep 20, 2022
POWER STEERING PRESSURE LINE RUPTURED IN FREEZING WEATHER CAUSING THE PUMP TO FAIL. PUMP AND LINE NEED TO BE REPLACED.
Feb 13, 2021
WHEN TURNING TO THE LEFT THE POWER STEERING GOES OUT AND SOMETIMES COMES RIGHT BACK . IN WHICH ALL OF A SUDDEN THE CAR SNAPES TO THE LEFT VIOLENTLY. THIS HAPPEN ON THE HIGHWAY, AS WELL AS CITY STREETS.
Feb 17, 2020
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT THE RETURN HOSE ON THE POWER STEERING UNIT FAILED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO R. M. STOUDT, INC. (800 23RD ST SW, JAMESTOWN, ND 58401, (800) 279-2886) TO HAVE THREE OTHER RECALLS SERVICED; HOWEVER, THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V273000(STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 180,000.
Nov 08, 2019
WHILE DRIVING THE VEHICLE THERE IS A LACK OF POWER STEERING ASSIST. WHEN TURNING RIGHT THERE IS NO POWER STEERING ASSIST AT ALL, WHEN TURNING LEFT THERE IS SOME ASSIST. MY WIFE DRIVES THIS VEHICLE & TAKES OUR KIDS TO & FROM SCHOOL DAILY. I HAVE SWITCHED CARS WITH HER FOR THE TIME BEING.
Sep 30, 2019
+ 9 more complaints for this component
UNKNOWN OR OTHER
13 complaints
The drive seat headrest popped open for no apparent reason. My son had placed a hand on the back of the seat when entering the back seat and it just popped right open. From what I understand this is a safety feature when in an accident. That feature is no longer working so that places myself at risk when driving. It obviously malfunctioned, and needs to be replaced. I have not yet taken it to get serviced. There were no warning lights regarding this issue and this happened about six months ago.
Jul 29, 2024
Was told of a catalytic converter recall
Aug 09, 2023
THE REASON I AM FILLING THIS OUT IS THAT I KNOW FOR A FACT THERE ARE 2012 -2013 DODGE JOURNEYS TRANSMISSION MESSING UP I DON'T UNDERSTAND STAND WHY THERE IS NOT A RECALL OF THIS PROBLEM.IF THERE IS ANYTHING Y'ALL CAN DO TO FIX THIS PROBLEM PLEASE HELP US OUT I REALLY LIKE MY VEHICLE AND I DON'T WANT TO TRADE IT NOT JUST YET.MY DODGE JOURNEY IS A 2013 AND THE TRANSMISSION IS STARTING TO MESS UP.IF THERE IS ANYTHING YOU CAN HELP US WITH PLEASE DO.WHEN I GOT THIS VEHICLE FROM THE KIA PLACE THEY TOLD US THAT IT WAS SUPPOSE TO SHIFT HARD LIKE IT DOES BUT I WAS CONCERNED THAT IS WHY I ASK ABOUT IT . BUT FOR YEARS I HAVE DROVE THIS VEHICLE AND NOW IT IS FIXING TO COST ME UP TO 3000.00 DOLLARS TO HAVE IT FIX.PLEASE HELP US ALL OUT.
Oct 05, 2020
VEHICLE WAS IN MOTION WHEN IT ALL OF A SUDDEN JUMPED AND THE AUDIO WENT OFF AS WELL AS THE LIGHTS TO THE DASH MY CAR SHUT OFF AND WOULDN'T TURN BACK ON. BELIEVED TO BE THE ALTERNATOR. THE CAR NEVER HAD ANY OTHER SIGNS PRIOR TO THIS. I ONLY WAS IN MOTION FOR ABOUT 2 MILES. *TR
Jun 10, 2020
DRIVERS SIDE HEADREST DEPLOYED FOR NO REASON.VEHICLE WAS PARKED IN DRIVEWAY.
Apr 02, 2020
+ 8 more complaints for this component
ELECTRICAL SYSTEM,ENGINE
9 complaints
Battery, car started turning off. Turned off on us when we made a stop right after getting off of freeway, luckily no car were coming. Changed Battery but still had problems. Then check engine light turned on, car stared pulling, had a mechanic check it and said it was the engine. We would have to replace it and that's those kind of cars we're having a lot of problems.
Nov 15, 2023
Our 2013 Dodge Journey (only owners) has had a few recalls and had multiple challenges with overheating within the engine. Although, We have had all the recalls we are aware of completed it continues to shut off and not start. Ours, our children, and other passengers safety has been at risk as we have been strained with no running vehicle and the unknown if the vehicle will just shut off while in operation. While we can not guarantee the sources of the general internet it is a common search and alignment to say an abundance of 2013 Dodge Journey owners have experienced this and have been searching for answers yet have not received an adequate response. Our vehicle has been inspected by a Dodge facility, and two other independent mechanics to no avail we are in this situation with no answers nor solutions. Our check engine light has been present since we can remember and we were told on multiple attempts even after the engine beauty cover recall that it was ok, obviously it’s not and is sad the quality of the engine lasted barely 128,000 miles. Our Journey has been un-drivable as it is stated to need a new engine from the overheating.
Mar 07, 2022
MY CAR STALLED ON ME WHILE DRIVING. THE FIRST TIME (2014) IT HAPPENED I WAS MAKING A TURN ON A CITY STREET. I TOOK IT TO THE DEALER AND THEY COULDN'T FIND ANYTHING WRONG WITH IT WHILE UNDER WARRANTY. IT JUST STALLED WHILE DRIVING LAST WEEK FOR A SECOND TIME. I WAS WAITING ON A LIGHT ON A CITY STREET. MY CAR WAS COMPLETELY DEAD I COULDN'T PUT THE HAZARD LIGHTS ON. I WAS IN THE MIDDLE OF A SCHOOL ZONE. I TRIED STARTING IT AND NOTHING. TWO GENTLEMEN HAD TO PUSH MY CAR OUT OF TRAFFIC. THIS IS VERY UNSAFE, IMAGINE HAD I BEEN ON THE HIGHWAY SOMEONE WOULD OF HIT FROM ME BEHIND AS I HAD NO POWER AT ALL. THERE WAS NO WAY OF WARNING THE CARS BEHIND ME AS I HAD NO POWER. I REPLACED THE BATTERY IN 1/2021 AND ALTERNATOR IN 3/2021. I HAVE SEEN MANY COMPLAINTS ON THE DODGE FORUM WEBSITE I BELIEVE SOMETHING HAS TO BE DONE FOR SAFETY ISSUES. ALSO MY BLUETOOTH SYSTEM IS NOT WORKING THAT IS ALSO A SAFETY ISSUE. I DID COMPLAIN TO DODGE AND THEY COULDN'T DO ANYTHING ABOUT IT. I HAVE SEEN A LOT OF COMPLAINTS ON THE DODGE FORUM WEBSITE. MY DODGE JOURNEY IS CURRENTLY AT A SHOP UNDER DIAGNOSTICS. IT MAKES IT UNSAFE FOR ME TO WANT TO DRIVE IT AT THIS POINT.
Apr 12, 2021
DRIVING ON HIGHWAY AND ENGINE DIED. DASH LIGHTS AND GAUGES FLASHED OFF AND ON. SPEEDOMETER WENT BACK AND FORTH. THEN IT STARTED RUNNING AGAIN. A COUPLE DAYS LATER IT DIED WHILE TURNING A CORNER. I HAD TO RESTART VEHICLE. A COUPLE DAYS AFTER THAT I WENT TO START THE CAR AND NO LIGHTS, GAUGES OR NOTHING WORKED. THE BATTERY AND REMOTE KEY WERE FINE. CHECKED TO SEE IF HORN WOULD BLOW, IT WORKED. TRIED TO START AGAIN AND EVERYTHING WORKED FINE. IT IS VERY UNSAFE FOR IT TO JUST DIE WHITE ON THE HIGHWAY GOIN AROUND A CURVE.
Sep 12, 2020
MY DODGE JOURNEY'S ENGINE SHUT OFF TWICE WHILE I WAS DRIVING WITH NO WARNING. NO LOSS OF LIGHTS OR RADIO, BUT THE ENGINE JUST SHUTS OFF AND CAR CANNOT BE RESTARTED. THE FIRST TIME I WAS DRIVING ON A HIGHWAY, AND RIGHT AFTER ACCELERATING FROM A STOP AT A RED LIGHT THE CAR DIED. HAD TO HAVE IT TOWED, AND HAD AN AUTO PART STORE DO SOME BASIC TESTS AND WAS TOLD IT WAS JUST A BAD BATTERY, HOWEVER WHEN IT HAPPENED AGAIN THE DAY AFTER REPLACING THE BATTERY. THIS TIME I WAS ON A CITY STREET HAVING JUST EXITED OFF OF THE INTERSTATE. I WAS IN TRAFFIC AND AGAIN THE CAR JUST LOST POWER DUE TO THE ENGINE SHUTTING DOWN. AGAIN IT WOULD NOT START AND COULD NOT BE JUMP STARTED SO HAD IT TOWED TO THE DEALER. DEALER WAS ABLE TO GET A CODE P061C, AND FOLLOWED INSTRUCTIONS TO UPDATE THE PCM. FROM WHAT I UNDERSTAND, A SOFTWARE UPDATE WAS APPLIED TO THE POWER CONTROL MODULE. I AM VERY CONCERNED WITH THE FACT THAT MY CAR CAN JUST SHUT DOWN THE ENGINE WITH NO WARNING AT ALL. VERY DANGEROUS.
Feb 06, 2020
+ 4 more complaints for this component
SUSPENSION
6 complaints
I purchased a 2013 dodge journey approximately 8 months ago. Before I bought it I asked the salesperson if the front end was out of alignment, as it pulled to the right. He told me everything was checked, and it was in excellent condition. He told me the reason it pulled to the right is that the roads were made with a slight slant for water to run off. It continued to pull, although it was drivable. When the snow fell, Oct. 2021, and the roads were packed with snow and ice I could barely keep the vehicle on the road. It kept wanting to swerve off the road to the right. I had to drive 20 miles an hour to and from work on bad roads. There were times I had to stop as I felt little to no control. I had never had anything like this happen to me. I called Iron Trail Motors in Virginia, MN (where I purchased it) and explained what was happening. The person I spoke to said their car was slipping back and forth, also. She said she had an SUV and they aren't easy to control in the winter. I've had to replace 3 different wheel bearings in that time. I was just in the shop last week. They told me the reason the wheel bearings were going is the LR and RR upper and lower control arms were bad. Lateral links. They must have been bad when I bought the vehicle, along with many other repairs. The work they need to do is $1200 -$1700. I was informed driving with a bad control arm is dangerous. To start, a control arm is a hinged suspension link situated between the chassis and the suspension upright or hub that attaches to the wheel. If something is wrong with the control arm, the following can happen: Your steering will be unpredictable and hard to control Your vehicle may pull to one side, even when you are holding the steering wheel straight It still needs to be repaired.
Jun 11, 2022
2013 DODGE JOURNEY APPROXIMATELY 100000 MILE. UNEVEN WEAR ON REAR TIRES (EXCESSIVE INSIDE WEAR) DUE TO CAMBER. FOR SOME REASON THE REAR WHEELS ON BOTH THE PASSENGER AND DRIVER SIDE TILT INWARD CAUSING EXCESSIVE WEAR ON THE INNER TIRE. THE VEHICLE HAD BEEN RECENTLY SERVICED WITH AN ALIGNMENT, THE REAR CAMBER IS NOT ADJUSTABLE STOCK AND REQUIRES AFTERMARKET CONTROL ARMS TO ALLOW FOR ADJUSTMENT WHICH WHERE INSTALLED. THE VEHICLE HAD BEEN DRIVEN LESS THAN 1000 MILE SINCE THE TIRE REPLACEMENT AND ALIGNMENT AND THERE IS ALREADY NOTICEABLE WEAR ON THE INSIDE OF THE REAR TIRES. DUE TO THE CAMBER ISSUE THE VEHICLE SHAKES VIOLENTLY WHEN DRIVING AT HIGHWAY SPEEDS.
Jul 23, 2019
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING ON THE HIGHWAY, THE VEHICLE SWAYED LEFT AND RIGHT AND THE SUSPENSION WAS UNSTABLE. THE VEHICLE WAS NOT INSPECTED OR DIAGNOSED. THE VEHICLE WAS TAKEN TO A REPAIR SHOP WHO PROVIDED A FRONT END ALIGNMENT, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.
Mar 07, 2017
AXLE NUTS - 2013 DODGE JOURNEY, FELT AS THOUGH THE VEHICLE WAS GOING TO BUCKLE UNDER THE FRONT END, ESPECIALLY IF I HAD TO MAKE A SUDDEN STOP. I LOUD CLUNK TYPE NOISE WOULD ACCOMPANY THE JOLT FEELING. BEGAN OCCURRING MORE OFTEN, TO INCLUDE WHEN VEHICLE WOULD SHIFT. TOOK IT INTO THE SHOP THE FIRST TIME, AND THE ORDER WAS WRITTEN UP AS 'RE-TORQUE THE AXLE NUTS'. ISSUE CONTINUED, BUT WAS ALWAYS DESCRIBED AS 'COULD NOT DUPLICATE THE ISSUE'. AFTER NUMEROUS ATTEMPTS, I WAS TOLD THAT THEY HAD TO REPLACE THE AXLE NUTS AS IT LOOKS AS THOUGH THEY HAD BEEN COMPROMISED. I INFORMED THEM OF THE PREVIOUS FIX, AND WAS TOLD THAT YOU CAN NOT RE-TORQUE AXLE NUTS, THEY SHOULD HAVE BEEN REPLACED. THE DEALERSHIP TRIED TO MAKE ME PAY, AS IT WAS SOMETHING NOT COVERED UNDER WARRANTY UNTIL I BROUGHT UP WHAT THEY HAD DONE, SO THEY TOOK THE LOSS. I WOULD THINK THAT THE AXLE NUTS SHOULD HAVE NEVER BECOME LOOSE TO BEGIN WITH, AS IT SEEMS AS IF IT WOULD BE A HIGH RISK FACTOR IN LIABILITY. FIRST OCCURRENCE: NOVEMBER 2014 SECOND OCCURRENCE: AUGUST 2016
Aug 31, 2016
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING OVER SPEED BUMPS, A KNOCKING NOISE EMERGED FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT REMAINED TO BE REPAIRED UNDER WARRANTY. THE CONTACT STATED THAT THE FAILURE OCCURRED FOR OVER A YEAR EVERY TIME THE VEHICLE WAS DRIVEN ON UNEVEN ROAD SURFACES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
Jan 11, 2016
+ 1 more complaint for this component
SERVICE BRAKES, HYDRAULIC,ELECTRONIC STABILITY CONTROL (ESC)
5 complaints
The contact owns a 2013 Dodge Journey. The contact stated that while driving at various speeds and driving through slush or snow on the ground, the traction control failed to operate as designed. The message to check all-wheel drive was displayed. The contact related the failure to NHTSA Campaign Number: 15V675000 (Electronic Stability Control, Service Brakes, Hydraulic) however, the VIN was not included. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 89,000.
Jan 22, 2024
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING 30-40 MPH, THE ABS AND ESC WARNING LIGHTS ILLUMINATED. THE CONTACT CALLED NORTHWEST CHRYSLER JEEP DODGE RAM (19616 NORTHWEST FWY, HOUSTON, TX 77065 (832) 912-2500) AND WAS INFORMED THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED NOR NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000. INVALID VIN.
Aug 03, 2020
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE CONTACT BELIEVED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE RECALL REPAIRS. THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 08/16/16*LJ UPDATED 10/18/16.*JB
Jun 22, 2016
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. UPDATED 08/03/16* UPDATED 08/09/16.*JB
Jun 17, 2016
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 03/16/16*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 03/17/16.*JB
Jan 07, 2016
ENGINE AND ENGINE COOLING
4 complaints
The contact owns a 2013 Dodge Journey. The contact stated that while the vehicle was parked, the contact became aware of a fluid leak underneath the front end of the vehicle. The “Low Oil” warning light was illuminated. The vehicle was taken for an oil change, and the contact was informed that the oil level was adequate, and the oil was clean. The contact was informed that the warning light might be faulty. The vehicle was taken to the dealer, and the dealer found 5 holes in the radiator. The radiator was replaced. The dealer informed the contact that the engine also needed to be replaced. The engine was not replaced. The manufacturer was not informed of the failure. The failure mileage was unknown. The VIN was not available.
Nov 07, 2025
The contact owned a 2013 Dodge Journey. The contact stated that after parking the vehicle in a parking lot, she had observed a small amount of smoke but was not aware of where the smoke was being emitted. The contact stated that she was alerted that her vehicle had burst into flames. The contact stated that when she was able to get to her vehicle the flames had been extinguished by the fire department and it was being towed away. The contact stated that the police were on the scene and issued a report. The contact stated that the vehicle was towed to an impound lot and her insurance provider declared the vehicle a total loss. The contact was advised by her insurance provider that her vehicle had an open recall, NHTSA Campaign Number: 15V431000 (Engine and Engine Cooling) which had not been completed. The manufacturer was not informed of the failure. The failure mileage was unknown.
May 23, 2024
The contact owned a 2013 Dodge Journey. The contact stated while driving 60 mph, the vehicle began to deaccelerate its speed and multiple warning lights were illuminated. The contact stated she saw smoke exiting under the hood and parked on the side of the road. The contact was able to exit the vehicle with her 3 children before the vehicle exploited into flames. The contact stated no one was injured or sought medical attention. The contact stated the fire department extinguished the fire and a fire report was filed. A police report was also filed. The vehicle was deemed a total loss by the insurance company. The vehicle was towed to towing lot. The vehicle was not diagnosed. A dealer was not contacted. The contact called the used dealer where she bought the vehicle and made them aware of the failure. The VIN was associated with NHTSA Campaign Number: 15V431000 ( Engine and Engine Cooling). The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.
May 18, 2022
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART NEEDED FOR THE RECALL REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART AVAILABILITY WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Aug 18, 2015
AIR BAGS,SEATS
4 complaints
There was no damage to my headrest when I parked my car on the evening of: June 29, 2024. On Sunday morning; June 30, 2024. When I entered my vehicle. I learned that the driver seat headrest; airbag deployed/busted open for no apparent reason. My children travel with me in this vehicle. This is very, very dangerous!
Jun 30, 2024
MY DRIVER SIDE HEADREST DEPLOYED WHILE DRIVING. I WAS DRIVING AND HEARD A NOISE AND WHEN I GOT TO THE STOP LIGHT I NOTICED IT HAD DEPLOYED AS WAS FULLY OPEN. CLEARLY THIS IS A DEFECT IN MANUFACTURING. LOOK AT THE DODGE JOURNEY FORUMS AND YOU'LL SEE MANY OTHERS HAVE THIS ISSUE. THAT IS WHY I DID A SEARCH ON RECALLS AND CAME ACROSS THIS SITE AND SO MANY OTHERS HAVE THE SAME ISSUE, SO DODGE WE ARE WAITING ON YOU. PS THAT IS PROPERLY WHY MY CHECK ENGINE LIGHT CAME ON.. *TR
Jun 08, 2020
DRIVER SIDE HEAD REST VIOLENTLY BURST APART DURING NORMAL OPERATION GOING DOWN THE HIGHWAY. NO IMPACT TO CAR ONE WAY OR THE OTHER TO CAUSE DAMAGE. THE IMPACT HIT THE BACK OF MY WIFE'S HEAD CAUSING DISORIENTATION AND THE FRIGHTEN AWARENESS SHE HAD BEEN STRUCK. AT THE TIME, SHE WAS NOT AWARE OF WHAT HIT HER UNTIL SHE NOTICED THE HEAD REST HAD COME APART. THE HEAD REST IS NOW SHOWING THE COMPONENTS OF THE MECHANISM AND DRIVING IS NOW DIFFICULT. THERE IS NOTICEABLE PLASTIC COMPONENTS THAT APPEAR TO BE SHATTERED OR DAMAGED INSIDE THE HEADREST. *TR
May 22, 2020
PASSENGER HEADREST AIRBAG SPONTANEOUSLY DEPLOYED INJURING PASSENGER. THE VEHICLE WAS PARKED AND STATIONARY AT THE TIME OF THE INCIDENT.
Jul 09, 2018
ELECTRICAL SYSTEM,SERVICE BRAKES
4 complaints
I was getting into leave my car and three lights came up. The traction light, ABS, and my Brake light. It rained really hard yesterday and now I have all three lights on my dash. Supposedly the recall is no more and I have to pay out of pocket. I just bought this car back in May of 2022. I should not be held responsible for paying out of pocket for this recall. I need help getting this fixed.
Jul 21, 2022
THERE ARE 2 DIFFERENT PROBLEMS I HAVE BEEN DEALING WITH SINCE DAY ONE OF OWNING MY DODGE JOURNEY. THE FIRST BEING ELECTRICAL, MY CLOCK RUNS FAST BECAUSE OF THE POWER FLOW TO IT. I HAVE 2 POWER OUTLETS IN MY CAR THAT DO NOT WORK PROPERLY AND 1 OF THEM THE DEALERSHIP IN FLORIDA MESSED UP TO FIX ONE OF THE ELECTRICAL PROBLEMS. THE SECOND ISSUE IS WHEN I ACCELERATE MY TRANSMISSION CLICKS, I WAS PRETTY MUCH TOLD I WAS CRAZY BY THE DEALERSHIP THAT THEY COULDN'T DUPLICATE THE NOISE AND NOW THAT I DO NOT HAVE A WARRANTY THEY ARE REPORTING IT TO ME AND WANT ME TO PAY. THE LAST AND FINAL ISSUE IS MY BRAKES I HAVE HAD MY BRAKE BOOSTER REPLACED AND MY BREAK MASTER CYLINDER AND I STILL KEEP LOSING MY BRAKES. IF I HAVE TO SLAM ON MY BRAKES OR PUT ANY REAL PRESSURE MY BRAKES GO SOFT AND TO THE FLOOR. BOTH OF THESE PARTS WERE REPLACED BY THE DEALERSHIP AND THEY WERE JUST GUESSING ON WHAT WAS WRONG AND THEY DIDN'T CORRECT THE PROBLEM.
Mar 09, 2020
VEHICLE NEVER SHIFTS RIGHT. DOORS SOMETIMES WON'T UNLOCK LEAVING ME STUCK INSIDE. STRANDED ON SIDE OF ROAD AFTER BATTERY SAVER LIGHT CAME ON AND ABS LIGHT CAUSING MY CAR RPMS TO FLY UP TO 4 REPEATEDLY AND I COULD BARELY GET OFF THE MAIN ROAD SAFELY BEFOELRE THE CAR STOPPED RUNNING. WHEN I GO TO TURN IT BACK ON SAYS MY CAR IS NOT IN PARK WHICH IT IS. I REALLY HOPE I'M NOT DEALING WITH WHAT OTHER PEOPLE HAVE DEALT WITH WITH THIS VEHICLE. MY CAR IS ABOUT TO HIT 70K MILES. I GET EVERY SERVICE DONE TO IT. ALSO GOT THE BRAKES DONE NEW AND THEY STILL SQUEAK.
Aug 04, 2019
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM), AND 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT SATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Feb 10, 2016
STRUCTURE
4 complaints
WHILE UNDER WARRANTY THE REAR PASSENGER AUTOMATIC DOOR LOCK STOPPED WORKING AND IT WAS REPLACED. AFTER THE WARRANTY EXPIRED THE PASSENGER AUTOMATIC FRONT DOOR LOCK STOPPED WORKING AND I PAID TO HAVE A NEW ONE INSTALLED. NOW THE DRIVERS SIDE REAR AUTOMATIC DOOR LOCK HAS STOPPED WORKING. WHEN THEY STOP WORKING THEY WILL NOT LOCK OR UNLOCK USING THE KEY FOB OR THE BUTTONS INSIDE THE CAR. EACH TIME THIS OCCURS THE ACTUATOR HAS TO BE REPLACED. SINCE KEEPING THE DOORS SECURELY CLOSED DURING A CRASH IS A MAJOR SAFETY ISSUE THIS NEEDS TO BE RECALLED.
Dec 21, 2015
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT THE DRIVER SIDE DOOR HANDLE CHROME PLATE WAS DETERIORATED. A SHARP PIECE OF MATERIAL BRUISED THE CONTACT'S HAND. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
Apr 30, 2015
ROOF IN BACK END IS LEAKING INTO CEILING THEN DRIPPING DOWN INTO THE FLOOR BOARD. COMPLETELY SOAKED. HAVE NOT EVEN HAD MY DODGE JOURNEY 2013 FOR A YR YET. *TR
Jan 09, 2014
THIS CAR IS BRAND NEW AND HAS MAJOR FLAW LEAKS WATER THROUGH ROOF SOMEWHERE AND WHOLE HEADLINER IS FULL OF WATER IS COMING OUT OF HEATER VENTS IN CEILING AS WELL AS DVD ENTERTAINMENT SYSTEM WHICH I BELIEVE IS A ELECTRICAL HAZARD .VEHICLE WAS BROUGHT TO DEALER ONCE AND WAITING FOR SECOND APPOINTMENT .WAS TOLD CLOGGED VENTS CAR WAS 2 MONTHS OLD AND NEVER HAD AN ISSUE I DON'T BELIEVE CLOGGED VENTS SERIOUS ISSUE .CAN CAUSE SEVERAL MECHANICAL AND SAFETY ISSUES. *TR
Dec 15, 2013
ENGINE,FUEL/PROPULSION SYSTEM
3 complaints
The Catalytic Converter is the issue per our mechanic. We have had several issues out of the the vehicle, resulting in more money than the car is worth. The car no longer reaches over 55-60 mph, which is unsafe on the highway. Many times the car wont start. We thought it was the battery which have been changed several times, but the last mechanic stated it in fact the recall part that is needed.
Jan 08, 2025
many things had to be fixed like the camshift senor, tps, new battery after 2 months. the car will only crack and crack it will not fire. have took it everywhere and never get the answer as to what is wrong with it. the key fob will work hit and miss will show no key
Mar 11, 2023
MY CAR KEEPS MISFIRING AND I REPLACED MY SPARK PLUGS AND COIL PACKS SEVERAL TIMES.
Feb 11, 2020
SEATS,UNKNOWN OR OTHER
3 complaints
My car was parked in the driveway and when I went to leave in my car I noticed the headrest felt odd. I got out of the car to inspect it and found that the active head rest had deployed. The vehicle has not been in an accident and was parked at time of incident.
Jun 05, 2022
MY HEADREST ON MY DRIVER SEAT JUST BUSTED OUT WHILE I WAS DRIVING ON I10 AND HIT ME IN THE BACK OF MY HEAD. IT HIT ME SO HARD I SWERVED LEFT TO RIGHT LIKE 3 4 TIMES, I LITERALLY HAD TO PULL OVER AND GET OUT TO SEE WAT THAT WAS, I THOUGHT SOMETHING CAME THRU THE BACK OF MY WINDOW, IT KNOCKED ME DIZZY FOR A FEW MINUTES, I HAD TO SIT AND WAIT, I THOUGHT I WAS GOING TO GO OUT, I HAD TO CLOSE MY EYES AND DEBILITATE, THE MOST SCARIEST THING EVER, MY NECK AND BACK HURT.*DT*JB
Jan 28, 2020
PASSENGER FRONT SEAT HEADREST DRIVING DOWN THE ROAD THE HEADREST SHOT OPEN STRIKING MY WIFE IN THE BACK OF THE HEAD FOR NO APPARENT REASON. I HAVE READ OTHER ISSUES OTHER PEOPLE HAVE EXPERIENCED SAME PROBLEM. THIS IS DANGEROUS AND NEEDS TO BE ADDRESSED BEFORE A ACCIDENT HAPPENS AND SOMEONE GETS KILLED. I THINK DODGE SHOULD BE RECALLING THESE VEHICLES FOR THESE ISSUES.
Jun 08, 2019
POWER TRAIN,ENGINE
3 complaints
105,000 MILES ALREADY HAVE TO REPLACE LIFTERS, ROCKER ARM, POSSIBLE A CAM SHAFT.PRICING RANGES FROM $1,000-$3,000 IF YOU GET LUCKY
Sep 09, 2020
CYLINDER 2 MISFIRE - ENGINE LOCK SUDDENLY AS VALVE WAS NOT INSTALLED PROPERLY AT TIME OF MANUFACTURING. THIS IS A KNOWN DEFECT IN THIS MAKE OF DODGE. MY CAR IS NOT INCLUDED PER THE DEALER AND SHOULD BE. THE VALVE IS FAULTY. CAUSING BURNT VALVE AND WARPED HEAD. *EXTREMELY COSTLY REPAIR THAT WAS UNAVOIDABLE WITH RECOMMENDED REGULAR MAINTENANCE ON MY VEHICLE! DEALER WILL NOT REPAIR. MANUFACTURER HAS NOT INCLUDED MY VIN IN RECALL.
Oct 08, 2018
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE FAILED TO RESPOND WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT CONTINUED TO DEPRESS THE ACCELERATOR PEDAL, THE RPMS INCREASED, AND THE VEHICLE LUNGED FORWARD. THE FAILURE RECURRED ON SEVERAL OCCASIONS WHILE DRIVING 35 MPH AND LESS. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. THE VIN WAS UNAVAILABLE.
Dec 11, 2015
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
3 complaints
I'VE HAD MY JOURNEY FOR ONLY 7 YEARS. A YEAR AND A HALF AGO THE MODULE STOPPED WORKING SO I COULDN'T CONNECT MY IPHONE TO UCONNECT. I CALLED THE DEALERS AND ASKED HOW MUCH TO FIX THIS AND THEY SAID AN OUTRAGES AMOUNT OF OVER 200.00.SO I DECIDED NOT TO DEAL WITH THEM.BY THE WAY I WAS DRIVING. THIS WAS THE DODGE DEALERS IN WOODBURY NJ. A FEW DAYS AGO I REALIZE THAT MY AIR CONDITIONER TURNS ON BY ITSELF ONCE I SHUT IT OFF BY PUSHING THE AC BUTTON. I WAS DRIVING MY CAR
Sep 05, 2020
FOR OVER 2 YEARS I'VE TRIED VARIOUS THINGS TO GET MY REVERSE LIGHTS TO WORK. CHECKED FUSES, CHECKED THE BULBS. ONE DAY MY REVERSE LIGHTS STOPPED WORKING, MY HATCH STOPPED LOCKING AND UNLOCKING WHILE ALL OTHER DOORS COMPLIED. AND SOME OF MY BRAKE LIGHTS STOPPED WORKING. AFTER VIGOROUSLY YOUTUBING, I FOUND A VIDEO ON CHANGING THE LIFTGATE WIRING. WHERE I FOUND MY ISSUE. THIS IS A SERIOUS FIRE HAZARD!! WHEN I REMOVED THE WIRING HARNESS, 4 OF MY WIRES LOOKED AS THOUGH THEY HAD BEEN CUT. NO WONDER THINGS WEREN'T WORKING.. AFTER USING ELECTRICAL CONNECTORS AND ELECTRICAL TAPE MY REVERSE LIGHTS ARE NOW FIXED. HOWEVER, KNOWING I COULD'VE DIED IN A CAR FIRE JUST DOESN'T SIT WELL FOR ME AND MY CHILDREN.
May 25, 2018
WHILE I WAS DRIVING I SMELLED SOMETHING BURNING. NOTICED SMOKE COMING OUT OF AIR VENT (DRIVER SIDE NEAR WINDOW). PULLED OVER AND NOTICE BROWN\BLACK SMOKE COMING OUT OF DRIVER'S SIDE DOOR (WHERE WINDOW AND LOCK CONTROLS ARE). GOT KIDS OUT OF THE VEHICLE AND CALLED THE FIRE DEPARTMENT. WHEN CAR IS TURNED BACK ON THE DOOR CONTINUES TO SMOKE. WINDOWS HAVE OPENED AND CLOSED WITH NO POWER. WAS CAUTIONED NOT TO DRIVE IT AS IT WILL CATCH ON FIRE. READING OTHER RECALLS ON WINDOW SWITCHES THERE MAY BE A POSSIBILITY OF CATCHING FIRE WHILE SITTING STILL.
Jun 12, 2015
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
3 complaints
CRANK SENSOR, CUT OUT TWICE WITHIN 2 YEARS TIME AND HAD TO GET REPLACED! EACH TIME, VEHICLE WAS IN MOTION! VERY DANGEROUS! HAD TO TOW VEHICLE EACH TIME. MY CHILD WAS IN THE VEHICLE WITH ME THE FIRST TIME. I EXPECT FULL REIMBURSEMENT FOR EACH INCIDENT. *JS
Sep 16, 2019
TAKARA RECALL THE CAR IS RANDOMLY DRAINING THE BATTERY. THERE IS NOTHING PLUGGED IN NOR LIGHTS LEFT ON. MY CLOCK SEEMS TO GAIN TIME RANDOMLY AS WELL AS MY BLUETOOTH FUNCTION NOT RESPONDING. I CAN DRIVE THE CAR AND THEN PARK IT IN MY HEATED GARAGE GO OUT 30 MINS LATER AND THE BATTERY IS DRAINED. I ALSO REPLACED THE BATTERY WHILE HAVING THE OLD BATTERY TESTED. SAME OCCURANCE. AND OLD BATTERY TESTED FINE AT AUTO ZONE. THIS HAS HAPPENED MULTIPLE TIMES OVER THE LAST THREE DAYS. THE CAR WILL START ONCE JUMPED.
Jan 18, 2019
TAKATA RECALL SOMETIMES MY VEHICLE WILL NOT STAR,T BASICALLY EVERY WEEK. I CANNOT PUSH THE PEDAL DOWN NOTHING LIGHTS UP THE WINDSHIELD WIPERS WILL NOT STOP GOING OFF AIRBAG LIGHT, ENGINE, AND TIRE PRESSURE SENSOR ALL COME ON. IF CAR DOES START THE WINDSHIELD WIPERS WILL CONTINUE AS WELL AS LIGHTS THEN GAS GUNGE WILL GO TO ZERO, CRUISE CONTROL SHUTS OFF AND BLINKERS WILL NOT WORK, ALL HAPPENS SIMULTANEOUSLY WHILE DRIVING MAKING IT VERY DANGEROUS. I HAVE FOUND MANY PEOPLE WITH THIS ISSUE YET NO CLEAR FIX. IT IS VERY DANGEROUS AND OUT RIGHT RIDICULOUS THERE IS NO RECALL FOR THIS SAFETY ISSUE. THESE ISSUES HAPPEN WHILE THE VEHICLE IS IN DRIVEWAY AND HAS HAPPENED ON HIGHWAY. I DO NOT FEEL SAFE HAVING MY CHILDREN IN THIS CAR.
Jul 23, 2018
SEAT BELTS
3 complaints
FRONT PASSENGER SEAT SEATBELT LATCH HAS FAILED PREMATURELY. IT NO LONGER LATCHES, PREVENTING THE FRONT SEAT PASSENGER FROM BEING PROTECTED.VEHICLE HAS ONLY 124,000 MILES ON IT.
May 31, 2019
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 20 MPH OVER A BUMP IN THE ROAD, THE FRONT PASSENGER SIDE SEAT BELT PRETENSIONER FRACTURED AND DETACHED FROM THE BASE OF THE SEAT. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING; HOWEVER, THE CONTACT SCHEDULED AN APPOINTMENT WITH NAPLETONS RIVER OAKS CHRYSLER/DODGE (17225 TORRENCE AVENUE, LANSING, IL 60438). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.*DT *TR *DT UPDATED 10/26/18*JB *DT*JB
Sep 04, 2018
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT THE DRIVER SIDE SEAT BELT INTERMITTENTLY JAMMED IN THE LATCH. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.
May 30, 2017
VEHICLE SPEED CONTROL
3 complaints
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING THE VEHICLE, THE THROTTLE BODY SEIZED AND THE SPEED DROPPED BELOW 120 RPMS. THE DEALER DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE; HOWEVER, THE REPAIR WAS NO LONGER COVERED UNDER WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 28,700.
Jan 26, 2017
CRUISE CONTROL STOPPED WORKING. NOT A FUSE PROBLEM. LOSS OF ENGINE POWER WHEN TRAVELING 28 MPH, NOT PICKING UP SPEED. CLOSE DRIVERS DOOR AND ALARM GOES OFF 3 TIMES. BLUE TOOTH DISENGAGES. DROPS CALL OR CAN NOT HEAR OTHER PARTY. *TR
May 01, 2015
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE HESITATED. ADDITIONALLY, THE CONTACT STATED THAT THE ACCELERATOR PEDAL SEIZED FOR SEVERAL SECONDS CAUSING THE VEHICLE TO FAIL TO DECELERATE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 8,300.
Jun 06, 2014
SERVICE BRAKES, AIR
2 complaints
The contact owns a 2013 Dodge Journey. The contact stated that the ABS and brake warning lights were illuminated on the instrument panel. The vehicle was taken to an independent mechanic who stated that the vehicle had experienced a similar failure as mentioned in NHTSA Campaign Number: 15V675000 (Electronic Stability Control, Service Brakes, Hydraulic). The vehicle was not repaired. The dealer was contacted and stated that the VIN was not included in the recall. The manufacturer was not contacted. The failure mileage was 80,000.
Sep 09, 2022
The contact owns a 2013 Dodge Journey. The contact stated that while operating the vehicle, the check engine, traction control, and ABS warning lights remained illuminated. The vehicle was taken to an independent mechanic who diagnosed that the ABS module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were not notified of the failure. The failure mileage was 126,000.
Oct 18, 2021
AIR BAGS,UNKNOWN OR OTHER
2 complaints
Dodge Journey 2013 Headrest deployment while driving down the road for no reason.
Jul 30, 2021
1. DRIVER SIDE HEADREST POPPED (AIRBAG) WHILE PARKED. THE BRAKE LIGHT IN THE DASH WAS ILLUMINATED 2. ON THE INSTRUMENT PANEL THE "BRAKE" LIGHT ILLUMINATES INTERMITTENLY
May 20, 2019
VISIBILITY
2 complaints
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT WHILE AT A STOP LIGHT WITH THE REAR DEFROSTER ACTIVATED, SHE HEARD A LOUD POPPING SOUND AS THE REAR WINDSHIELD STARTED CRACKING. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
Apr 20, 2021
HAD A 2013 DODGE JOURNEY FROM AVIS CAR RENTAL WHILE MY VEHICLE WAS BEING REPAIRED. MY 3 YEAR OLD SON WAS IN THE FAR BACK SEAT ON THE PASSENGER SIDE OF THE CAR. AFTER OUR TRIP HOME FROM THE HOLIDAYS, I SAW MY SON HAD A 2ND DEGREE BURN ON HIS RIGHT LEG. IT HAD BEEN NEXT TO THE HEATER VENT. MY HUSBAND WENT OUT AND IT WAS SUPER HOT. *TR
Dec 02, 2013
POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER
2 complaints
THUS THE 4TH TIME WIN THIN A 2 YEAR PERIOD THAT MY 2013 DODGE JOURNEY LET ME SIT. TIME 1&2 BATTERY NEED TO BE REPLACED, A COSTLY BILL. 3RD TIME THE FUSE BLEW. ALL 3 TIMES MY CARS CHECK ENGINE LIGHT CAME ON & A WEEKS LET ME SIT. AS OF JAN. 8, AGAIN MY CAR LEAVING ME, ENGINE LIGHT CAME ON & A WEEKS LATER LEFT ME SIT. NOT SURE WHAT TO DO AT THIS POINT, I'M UNEMPLOYED & HAVE A CAR PAYMENT, I CAN'T AFFORD A COSTLY REPAIR. THIS SEEMS TO BE A GENERAL PROBLEM WITH THE JOURNEYS, WHY ON EARTH AREN'T YOU RECALLING THEM. I KNOW THAT IT WOULD BE COSTLY, BUT AT LEAST YOU MIGHT HAVE HAPPY CUSTOMERS. I'M THINKING OF SURRENDERING THE VEHICLE DUE TO THIS CONTINUOUS NO START PROBLEM. MY NEXT STEP IS TO FILE A COMPLAINT WITH CHRYSLER CAPITAL.
Jan 10, 2021
MY VEHICLE HAS UNDERGONE REPEATED REPAIR ATTEMPTS, FOR A DEFECT AND NONCONFORMITY WITH DEFECTIVE TRANSMISSION, TRANSMISSION CLUNK, DEFECTIVE A/C, DEFECTIVE DOOR LOCKS, DEFECTIVE WINDOW REGULATOR, AND RADIO FAILURE. THESE NONCONFORMITIES SUBSTANTIALLY IMPAIR THE USE, VALUE AND SAFETY OF THE SUBJECT VEHICLE. THE TRANSMISSION HAS SHIFTING ISSUES TO THE POINT OF HAVING TO FORCE IT INTO REVERSE, ESPECIALLY IF PARKED ON AN INCLINE. THE DEFECTIVE A/C AND RADIO SEEM TO BE CONTAINED IN THE ALL-IN-ONE UNIT IN WHICH THE RADIO GOES OUT AND A/C WILL TURN ON AT RANDOM AND NOT TURN OFF. THE UNIT HAS BEEN COMPLETELY REPLACED ONCE, ONLY FOR THE PROBLEM TO CONTINUE. THE DEFECTIVE DOOR LOCKS AND WINDOW REGULATOR WAS A RESULT OF WIRING ISSUE BCM AND DOOR LATCH ASSEMBLY. I HAVE FILED A LEMON LAW SUIT AGAINST CHRYSLER AND BILL LUKE, ONLY TO BE DECLINED AS THEY STATE IT WAS ALL WITHIN WARRANTY. THE VEHICLE IS NOT WORTH NEARLY WHAT I OWE ON IT AND HAS A HUGE LIST OF REPAIRS THAT WOULD REFLECT NEGATIVELY ON CARFAX IN THE EVENT OF TRADE OR RESALE. I HAVE ATTACHED A SUMMARY OF REPAIRS, BUT HAVE ADDITIONAL DOCUMENTATION, IF NEEDED.
Sep 29, 2015
STEERING,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
2 complaints
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT THE ABS AND STABILITRAK WARNING INDICATORS ILLUMINATED. WHILE DRIVING VARIOUS SPEEDS, BOTH WARNING INDICATORS TURNED OFF AND THE BRAKE PEDAL AND STEERING WHEEL STIFFENED. THE BRAKE PEDAL AND STEERING WHEEL REMAINED STIFF UNTIL THE WARNING INDICATORS ILLUMINATED AGAIN. THE CONTACT TOOK THE VEHICLE TO BROWN DODGE CHRYSLER JEEP RAM (170 I-35, DEVINE, TX 78016, (830) 665-6401) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE DEALER STATED THAT THE VEHICLE NEEDED TO BE DIAGNOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 140,000.
Dec 05, 2019
MY BATTERY DIED AT YEAR AND A HALF, OF 3 YEAR WARRANTY. AFTER GOING SEVERAL ROUNDS AND UP TO MANAGER, THEY REPLACED THE DEFECTIVE BATTERY. I HAD RCVD INFO ON RECALL T47, W/AIRBAGS AND STEERING WIRING ISSUE, SO HAD THAT TAKEN CARE OF ALSO. I P/U JOURNEY, ON MY WAY HM THE ESC LIGHT KEPT COMING ON AND BRAKES WOULD LOCK UP, CAR WOULD PULL TO THE LEFT AND ALOT OF RATTLING UNDER THE FRONT END, PULLING ME INTO OTHER LANE. IT WAS DRY, NO RAIN ON A STRAIGHT ROAD. CALLED HAD TO WAIT 4 DAYS TO TAKE BACK IN, TOLD THEY FORGOT TO RE-INITIALIZE ABS SYSTEM AND THAT THE BATTERY BEING DISCONNECTED CAUSED ISSUE, I ASKED WHY IT DIDN'T HAPPEN AFTER 1ST BATTERY WAS REPLACED, THEY DIDN'T KNOW. ON MY WAY HOME, THE ISSUE WAS BACK, TOOK IT BACK TO LHMILLER DODGE, WAS THEN TOLD THAT THEY NEED TO DIAGNOSE, SAYING IT COULD BE CLOCK SPRING/AXLE/DRIVESHAFT/DIFFERENTIAL AND IT WILL COST SEVERAL HUNDREDS JUST TO DIAGNOSE. I ASKED IF THEY COULD REPLACE THE INITIAL RECALLED R16 ESC PART AND WAS TOLD THAT WOULD BE AT MY EXPENSE. I WAS TOLD THAT THEY DID NOT OPEN THE STEERING WHEEL/SHAFT TO HAVE CAUSED THE ISSUE W/CLOCK SPRING DURING T47 REPAIR. THE INSTRUCTIONS ON REPLACEMENT SHOW THAT THEY WOULD HAVE TO OPEN IT AND BE IN DIRECT CONTACT W/CLOCK SPRING. THEY ARE WANTING TO PAY FOR WHAT WAS NOT REPLACED AND WHAT THEY DAMAGED. MY CAR IS STILL HAVING THE ISSUE AND I THINK THEY SHOULD REPLACE THE ESC PART AND CLOCK SPRING AT NO CHARGE. I DON'T HAVE MONEY TO GET A DIAGNOSIS AND THEN HAVE TO PAY ADDITIONAL FOR REPAIR. THE ESC LIGHT COMES ON WHILE I AM IN PARK AND WHILE DRIVING ON STRAIGHT CITY ROADS, IT ENGAGES AND THE VEHICLE STARTS TO SLOW DOWN LIKE IT IS GOING TO STALL AND YOU CANNOT APPLY GAS OR IT PULLS MORE. BEFORE I TOOK IT IN FOR THE WARRANTIED BATTERY AND RECALL, I HAD NO ISSUES WITH THE VEHICLE.
Feb 23, 2018
AIR BAGS,SEAT BELTS
2 complaints
THIS VEHICLE WAS INVOLVED IN A ONE VEHICLE CRASH. THE VEHICLE STRUCK A UTILITY POLE AT 28MPH. THE IMPACT WAS IN THE CENTER FRONT. THE CAR HAS BEEN DOWNLOADED USING BOSCH DATA RETRIEVAL SOFTWARE. I AM A CRASH RECONSTRUCTION TROOPER WITH THE OHIO STATE HIGHWAY PATROL. ALL DATA IN THE DOWNLOAD WOULD NORMALLY INDICATE THAT THE AIRBAGS AND SEAT BELTS WOULD HAVE ACTIVATED. THE CONCERN IS AS TO WHY NONE OF THE SAFETY RESTRAINT SYSTEM SEEMS TO HAVE WORKED. PLEASE CONTACT ME FOR ADDITIONAL INFORMATION.*DT *TR *DT*JB
Nov 13, 2019
TL* THE CONTACT OWNED A 2013 DODGE JOURNEY. WHILE DRIVING 15 MPH AND TURNING LEFT, ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. ALL THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN THE CONTACT. THE CONTACT SUSTAINED INJURIES TO THE HEAD, FACE, NECK, SPINE, KNEE, AND CHEST, AS WELL AS LOST CONSCIOUSNESS. MEDICAL ATTENTION WAS REQUIRED AND THE CONTACT WAS TRANSPORTED TO THE HOSPITAL. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INSURANCE FACILITY WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE, BUT FAILED TO ASSIST. A DEALER WAS CONTACTED, BUT COULD NOT EXPLAIN WHY THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Apr 25, 2017
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
2 complaints
TAKATA RECALL. MY CAR DOESN'T WANT TO START. I TRIED JUMP STARTING IT DIDN'T WORK. THE DISPLAY SAY VEHICLE NOT IN PARK. BATTERY IS FINE.
Jun 24, 2018
I HAVE A 5YR. 100,00 ML WARRANTY ON THIS CAR BUMBER TO BUMBER . MONTHS OF PROBLEMS TO FIND OUT IT HAS INTERNAL FAILURE TOTALLY INTEGRATED POWER MODULE.. MONTHS OF CAR JUMPING, TOWING, DOORS LOCKING CANT GET OUT, LIGHTS FLASHING,2 RECALLS, BROUGHT A CAR BATTERY NOW ITS SITTING ON DODGE LOT SINCE 10/17/17.AN WILL NOT RUN. AS A CONSUMER WHO BROUGHT THIS VEHICLE BELIEVING DODGE WOULD HOLD TO THIS ACCOUNTABILITY TOTAL FAILURE AND WANTS ME TO PAY FOR IT THIS SHOULD NOT BE ACCEPTED. MY EXPERIENCE WITH THIS IS NOT SAFE FOR ME AND MY FAMILY.
Nov 01, 2017
FUEL/PROPULSION SYSTEM
2 complaints
THE #6 SPARK PLUG HAS A PROBLEM. I HAVE HAD IT REPLACED TWICE. THE ENGINE LIGHT GOES ON AND OFF WHEN THE CAR RUNS A LITTLE HARD. THEN WILL TURN OFF WHEN IT RUNS SMOOTH. WHEN I HAD THE OIL CHANGED THEY SAID THEY HAVE SEEN OTHER DODGE JOURNEYS WITH THE SAME PROBLEM. MY VEHICLE IS JUST BEING DRIVEN IN ON THE CITY STREETS. IT HAPPENS WHEN I AM SITTING AT A LIGHT AND THE CAR IS IDLING.
Jan 26, 2018
IT WILL STALL WHEN IDLING. TWO SEPARATE OCCASIONS I COULD HAVE BEEN SERIOUSLY INJURED. WHEN TURNING LEFT INTO AN INTERSECTION IT WOULD NOT GIVE ANY GAS AND THE PERSON COMING THRU THE LIGHT HAD TO SLAM ON THE BRAKES TO KEEP FROM BROADSIDING MY VEHICLE. SECOND TIME IT HAPPENED WHILE DRIVING, I HAD PULLED OUT OF A DRIVEWAY AND IT WOULD NOT GIVE ME ANY GAS. I HAVE TAKEN IT TO A FEW DEALERS AND THEY DON'T KNOW WHAT IT IS. I FINALLY TOOK IT BACK TO THE PLACE WHERE I PURCHASED IT AND THEY CHANGED THE FUEL THROTTLE BODY. THAT WAS 8/21/2017. AS OF 9/21/17 IT STALLED ON ME AGAIN WHILE IN IDLE. I AM SO IRRITATED WITH THIS AND FEEL STUCK. THIS HAS BEEN GOING ON A MONTH AFTER I BOUGHT IT AND WAS TOLD TO TRY DIFFERENT THINGS AND IT ONLY KEPT GETTING WORSE. I HAVE BEEN TOLD UNLESS THE LIGHT COMES ON, THERE IS NOTHING THEY CAN DO.....
Sep 21, 2017
EXTERIOR LIGHTING
2 complaints
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 70 MPH, THE PROJECTION OF THE HIGH BEAM HEADLIGHTS WAS SO WEAK THAT THE CONTACT COULD NOT READ THE EXIT SIGNS. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TAKEN TO THE DEALER (VAN HORNE CHRYSLER DODGE JEEP RAM IN MANITOWOC, WI) WHERE THE HEADLIGHTS WERE CALIBRATED. THE FAILURE WAS FIRST NOTICED WHEN THE VEHICLE WAS PURCHASED AS IF THE HEADLIGHTS WERE DIRECTED TOWARDS THE GROUND. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 33,000. UPDATED 10/26/17*LJ UPDATED 10/27/17*JS
Aug 31, 2017
I BELIEVE OUR DODGE JOURNEY IS EITHER A 2013 OR 2014. I LOOKED & I COULD NOT FIND A RECALL FOR THE RED REAR BRAKE LIGHT COVER. THE EDGES OF THE REAR LIGHT COVER ARE NOT COVERED WITH A FOAM LINER OR PLASTIC LINER. MY HUSBAND, MY CHILD & I HAVE CUT THE INSIDE PALMS OF OUR HANDS ON THE LIGHT COVER. THE LIGHT COVER IS DANGEROUS & WE TRY TO BE CAREFUL NOT TO CUT OURSELVES. WE WARN OUR CHILDREN TO STAY AWAY FROM THE LIGHTS. PLEASE LOOK INTO THIS PROBLEM SO NO ONE ELSE GETS HURT. THANK YOU FOR YOUR TIME. *TR
Jul 31, 2014
ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES,ENGINE
2 complaints
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AND 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mar 22, 2016
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHSTA CAMPAIGN NUMBERS: 15V431000 (ENGINE AND ENGINE COOLING) AND 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Dec 28, 2015
TIRES
2 complaints
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT THE TPMS WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT MENTIONED THAT AIR WAS ADDED TO THE TIRES BUT THE TPMS WARNING LIGHT REMAINED ILLUMINATED. THE DEALER WAS NOTIFIED OF THE FAILURE MORE THAN ONCE AND WAS NOT ABLE TO PROVIDE A PERMANENT REMEDY TO REPAIR THE CONDITION. THE VEHICLE WAS ALSO INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL , SERVICE BRAKES, HYDRAULIC) AND WAS WAITING FOR AN EXTENDED PERIOD OF TIME TO RECEIVE THE PART FOR THE RECALL REPAIR. THE CONTACT WAS UNABLE TO CONFIRM WITH THE DEALER, WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Dec 11, 2015
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY EQUIPPED WITH KUMHO SOLUS KH16 TIRES, SIZE 225/65/R17 (NA). WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD SHAKE AND VIBRATE AND THE PSI SENSOR LIGHT WOULD ILLUMINATE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE SIDEWALL WAS SEPARATING ON THE FRONT DRIVER SIDE TIRE. THE TIRE WAS REPLACED, BUT THE VEHICLE CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS TAKEN TO A LOCAL TIRE DEALER WHO DISCOVERED THAT THE ADDITIONAL THREE TIRES ALSO EXPERIENCED SIDEWALL SEPARATION AND WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE TIRES WERE NOT REPLACED. THE VIN WAS UNKNOWN. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 30,000.
Jun 26, 2015
ELECTRICAL SYSTEM,AIR BAGS,SERVICE BRAKES
1 complaint
Cusumer choice automotive 1706 lower Roswell rd. Sold me a vehicle with a branded title with /knowledge it was a total loss vehicle now the ABS and traction lights or on the seatbelt deployed light is on air sensor light on and brakes or grinding I purchased on 10-4- 2025 this is November-20-2025 I asked for refund and to cancel they say as is not sure this is a wreck or flooded vehicle
Nov 20, 2025
SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM
1 complaint
The contact owns a 2013 Dodge Journey. The contact stated that the vehicle failed to start. The contact stated that the brake pedal was depressed and the Push to START button was pressed; however, the vehicle failed to start. The contact stated that the brake pedal felt firm and added force was needed to depress the brake pedal. The vehicle was taken to the dealer and was diagnosed with ETC (Electronic Throttle Control) system failure. The vehicle was repaired. The contact stated that most recently, the failure reoccurred, and the vehicle failed to start. The vehicle was not diagnosed or repaired after the most recent failure. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Aug 19, 2025
ELECTRICAL SYSTEM,ENGINE,BACK OVER PREVENTION
1 complaint
Recently I have been having issues with the rear back up camera in the vehicle not working turning off beeping when nothing is around, also glitching and showing the camera upside down. I am also experiencing battery drainage in the vehicle I have just had the battery replaced and the alternator replaced as well, while I am searching online for common issues this seems to be happening to a large amount of people and the issues just keep equaling out to more then one problem. Motors staying on, electrical problems, constant power draws, many more issues I have many links to articles with dodge journey owners having numerous issues and dodge not wanting to fix anything or recall things to fix their mistakes. I can add links to this page. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Dec 08, 2024
ENGINE,FORWARD COLLISION AVOIDANCE
1 complaint
Transmission mount and engine mount and drive shaft mount breaking all the time. Transmission going out on vehicle.
Apr 13, 2023
POWER TRAIN,UNKNOWN OR OTHER
1 complaint
My spark plugs were causing issue I had them replaced 6 months later my car starts throwing the same code they just keep resetting it saying nothing is wrong. Lately after my last oil change my coolant isn’t propelling through the engine properly and my car will under heat when traveling hills
Jan 19, 2023
SERVICE BRAKES, HYDRAULIC,ENGINE,VEHICLE SPEED CONTROL
1 complaint
The contact owns a 2013 Dodge Journey. The contact stated that on numerous occasions while driving at various speeds, the vehicle stalled without warning. The contact then stated that her husband was able to tow the vehicle to the residence. The vehicle was then towed to the dealer where they disconnected the Bluetooth module. The contact stated that the vehicle was operable however, a few days later, while driving, the check engine and throttle body warning lights illuminated, and the vehicle stalled again. The contact stated that she allowed the vehicle to rest for fifteen minutes to before being able to restart the vehicle. Additionally, the contact stated that the vehicle had been taken to an inspection station to be inspected but failed due to the mass air flow sensor. The contact stated that she took the vehicle to an independent mechanic where it was diagnosed that the mass air flow sensor needed to be replaced. The mass air flow sensor was replaced however, the vehicle failed inspection again. The contact then stated that on another occasion while driving, the vehicle failed to respond while the accelerator pedal was depressed and stalled without warning. The traction control, check engine, and the electronic throttle control warning lights remained illuminated. The contact was concerned for her safety while operating the vehicle. The contact then stated that she took the vehicle to another independent mechanic where it was diagnosed that the throttle body and crankshaft needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle was repaired multiple times for the throttle body, crankshaft, and mass air flow sensor; however, the failure recurred. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not under recall. The failure mileage was approximately 82,000.
Sep 12, 2022
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
1 complaint
Vehicle will not start. Took to dealership and they charged battery. After repairing some recommendations I got the car back and it wouldn’t start. Same issue as before, I took it back and they said it was dead battery. I paid for a new battery and drove it home. Next day it would not start. I’ve been reading some reader boards and I’m told it has to do with wiring to the transmission. It gets cold in Alaska and my daughter and granddaughter can’t be stranded in inclement weather. Tested the starter and the alternator and both are good. New battery and new key fob battery and still a no go. Dodge needs to figure this out, as their certified mechanics can’t seem to diagnose the issue.
Feb 19, 2022
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
1 complaint
Vehicles ABS and Traction lights came on several times and went off. There is a grinding sound when I try to break. I have to pay $65 to have the issue diagnosed. This vehicle has given me problems since I got it. I need to have this fixed
Aug 10, 2021
STEERING,POWER TRAIN,ENGINE
1 complaint
The contact owns a 2013 Dodge Journey. The contact stated initially noticed that power steering fluid was leaking onto his driveway. The contact also stated that while driving at slower speeds, extra effort was needed to steer the vehicle. There was no warning light illuminated. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 16V273000 (Steering) however, the Vin was not included. Additionally, he also stated that while his wife was at stop light, the vehicle shut-off while accelerating. The contact stated that his wife was unaware if any warning light was illuminated on the instrument panel. She was able to immediately restart the vehicle and resume normal driving. Neither the dealer nor the manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was unknown.
Jul 28, 2021
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,VISIBILITY/WIPER
1 complaint
MY REAR WINDSHIELD WIPER DIED ON MY 2013 DODGE JOURNEY OVER A YEAR AGO, I WAS TOLD BY DODGE THAT I NEEDED A NEW MOTOR, SO I PURCHASED ONE ON MY OWN, AND IT DIDN'T WORK. SO I RESEARCHED THIS ISSUE TO FIND OUT THAT, IT WAS A WIRING HARNESS THAT WAS CUT FROM REAR DOOR OPENING AND CLOSING I FOUND OUT THAT THERE ARE A LOT OF PEOPLE THAT HAS THE SAME ISSUE THIS ISSUE SHOWED EXPOSED WIRING. EVERY TIME WITCH COULD. CAUSE AN ELECTRICAL FIRE HAZARD PLEASE ADDRESS MY NUMBER IS [XXX] THE PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC
Feb 05, 2021
ELECTRICAL SYSTEM,AIR BAGS,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
MY WHOLE STEERING COLUMN IS CAUSING PROBLEMS FROM AIRBAGS, MY WIPERS NOT WORKING NOW, SPEED-CONTROL WONT WORK., TRACTION CONTROL . CAUSING MY CAR TO SWERVE OUT OF CONTROL AND CAUSING MY CAR TO ALMOST ROLLOVER AS IT WENT INTO ONCOMING TRAFFIC, I KEEP HAVING TO CHANGE MY TIRES INCLUDING THE BACK TIRES THE MOST.THE CAR WAS IN MOTION WHEN THIS HAPPENED.THE LIGHT IS ON THE DASH, BUT NO ONE WILL FIX IT, I HAVE A SON WHO IS 14 YEARS OLD I BOUGHT THE CAR BECAUSE I THOUGHT IT WOULD BE DEPENDABLE. MY SON HAS TO HAVE A LIVE AND KIDNEY TRANSPLANT. THE CAR IS STILL UNDER 100,000 ,MILES. SO YOU CAN IMAGINE WHEN I FOUND ALL THIS OUT. THEY SAID OR THE DEALER SAID THAT THE CAR DOES HAVE RECALLS BUT WONT FIX THEM, I WAS TOLD THAT THERE IS A WIRING HARNESS PROBLEM. PLEASE HELP, THANK YOU ,[XXX] PS: THERE ARE STILL OTHER ISSUES NOT LISTED ABOVE. THE CAR IS LEAKING OIL AROUND THE OIL PAN. I AM SHOCKED AS I HAVE ALWAYS BEEN A DODGE LOVER INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Aug 13, 2020
POWER TRAIN,SERVICE BRAKES,ENGINE
1 complaint
IM PAYING FOR SECOND OWBERSHIP PUT 1300.00 CASH DOWN PAYING MONTHLY CAR NOTE OF 313.00 SINGLE PARENT OF 4 CHILDREN
Aug 10, 2020
VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT THEIR VEHICLE WAS REPAIRED UNDER TWO RECALLS REGARDING THE ABS SYSTEM. THE CONTACT STATED THAT AFTER HAVING THE REPAIRS COMPLETED THAT WHILE DRIVING APPROXIMATELY 5 MPH WHEN THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT STATED THAT WHEN THEY PRESSED THE BRAKE PEDAL, THE BRAKE PEDAL FAILED TO MOVE CAUSING THE VEHICLE TO FAIL TO STOP. THE CONTACT STATED THAT THE VEHICLE THEN TURNED TO THE RIGHT AND CRASHED INTO THE CURB ON THE SIDE OF THE ROAD CAUSING THE VEHICLE TO COME TO A STOP.NO AIR BAGS DEPLOYED. THE FRONT-END OF THE VEHICLE WAS DAMAGED. THE CONTACT HAD NO INJURIES. A POLICE REPORT WAS NOT FILED. THE CONTACT STATED THEY HAD THEIR SPOUSE COME TO SLOWLY DRIVE THE VEHICLE HOME AT APPROXIMATELY 5 MPH, THEN HAD THEY HAD THE VEHICLE TOWED TO THE DEALER (ADDRESS: 1880 HIGHWAY 290 WBRENHAM, TX 77833-5216; PHONE: 979-291-2785) WHO STATED THAT THE SPEED CONTROL SENSOR FAILED AND NEEDED TO BE REPLACED AS WELL AS OTHER REPAIRS, WHICH, WERE UNKNOWN. THE VEHICLE'S ABS SYSTEM WAS STILL FAILING. THE CONTACT SPOKE WITH THE MANUFACTURER WHO REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Jun 10, 2020
AIR BAGS,STRUCTURE
1 complaint
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT, THE ACTIVE HEADREST DEPLOYED, HITTING THE CONTACT IN THE BACK OF THE HEAD. THE CONTACT STATED THEY WERE UNABLE TO REATTACH THE HEADREST. THE CONTACT CONTACTED GARY MATTHEWS MOTORS (1100 ASHLAND CITY RD, CLARKSVILLE, TN 37040, (931) 552-7100) AND SCHEDULED AN APPOINTMENT WHICH WAS STILL PENDING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 81,455.
May 29, 2020
ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
DRIVING ALONG AND CHECK ENGINE ,NO SKID, AND ELEC FLASH AND ENGINES HUTS OFF. TRYING TO RESTART , IT CRANKS STARTS FOR 30SECONDS AND THEN SHUTS DOWN.
Apr 02, 2020
WHEELS,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
MY ABS / TRACTION CONTROL LIGHT IS ON. AND MY WINDOWS REFUSE TO ROLL DOWN AND MY LIGHTS ON THE INSIDE OF MY CAR FLICKER WHEN DRIVING.
Nov 25, 2019
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE
1 complaint
MY 2013 DODGE JOURNEY HAS A RANDOM NO START. IT WILL JUST CLICK. THE BATTERY, ALTERNATOR, AND STARTER ARE ALL GOOD. I USUALLY HAVE TO JUMP IT TO GET IT TO START. SOMETIMES THAT DOESN'T EVEN WORK. IT WILL MAKE THE LIGHTS START TO GO HAYWIRE. THEY WILL FLICKER OR FLASH ON AND OFF. IT WILL SAY NO KEY DETECTED WHEN I'M LITERALLY SITTING WITH MY KEY FOB IN HAND. IT IS A PUSH BUTTON START. I HAVE GOT THE BATTERIES REPLACED IN THE KEY FOB AS WELL. THIS WILL HAPPEN AT RANDOM. IT'S HAPPENED IN MY DRIVEWAY WITH A SLIGHT INCLINE SO WE PARKED IT ON THE CURB WHERE IT WAS FLAT TO SEE OF MAYBE THE INCLINE OF THE DRIVEWAY HAD ANYTHING TO DO WITH IT, BUT IT'S DONE IT ON FLAT SURFACES AS WELL. I HAVE TRIED TO LOOK UP REASONS WHY AND HAVE SEEN THIS AS AN ISSUE WITH A LOT OF OTHER JOURNEY OWNERS. THIS STARTED BACK IN THE SPRING AND HAPPENS SEVERAL TIMES IN A WEEK THEN IT WILL STOP FOR ALMOST A MONTH AND THE CYCLE WILL START ALL OVER AGAIN.
Nov 10, 2019
UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
MY JOURNEY KEEPS STALLING ON ME ESPECIALLY WHEN STOPPED (RED LIGHTS,STOP SIGNS, IN TRAFFIC ETC.) AT ONE POINT IT EVEN STALLED OUT ON ME WHILE DRIVING AND I COULDN'T MOVE THE STEERING WHEEL, BRAKES, NOTHING! IT COMPLETELY LOCKED UP. I WAS LUCKY THAT THAT TIME I WAS IN MY NEIGHBORHOOD OTHERWISE I WOULD HAVE GOTTEN IN A CAR ACCIDENT. AT FIRST THE FUEL CAP LIGHT KEPT COMING ON, DODGE DEALER TOLD US TO JUST HAVE THE CAP REPLACED (WE DID) BUT THE LIGHT KEEPS COMING ON AND OFF STILL AND NOT RESOLVING ANY PROBLEMS. THEN A RED LIGHTENING BOLT CAME ON A COUPLE TIMES AND THAT'S WHEN MY CAR WOULD SHUT OFF AT A STOP AND TRY RESTARTING ON ITS OWN. NOW AT THE MOMENT NO LIGHTS ARE ON AND IT'S STILL STALLING. AND EVERY TIME IS STALLS IT'S ALWAYS IN DRIVE AND WILL COMPLETELY TURN OFF. IT HAS STALLED IN PARKED A FEW TIMES ALSO BUT MAJORITY OF THE TIME IS WHEN STOPPED IN DRIVE. THIS IS VERY VERY DANGEROUS. I HAVE 3 KIDS WHO ARE ALWAYS WITH ME. I CAN'T IMAGINE IF SOMETHING HAPPENED BECAUSE OF THIS. I'VE DONE MY RESEARCH AND NOTICED THERE ARE MANY MANY PEOPLE HAVING THE SAME EXACT ISSUE. DODGE NEEDS TO RECALL THE VEHICLE QUICKLY BEFORE THEY RUN INTO A LAWSUIT.
Sep 25, 2019
POWER TRAIN,ELECTRICAL SYSTEM
1 complaint
WE HAVE TAKEN OUR VEHICLE INTO THE LOCAL DODGE DEALERSHIP AT LEAST 5 TIMES SINCE AUGUST 2016 FOR THE SAME SAFETY CONCERNS OF JERKING AND STALLING WHILE DRIVING ON CITY STREETS. THE MOST RECENT EPISODE OCCURRED TODAY. WE HAVE HAD MULTIPLE NEAR MISS ACCIDENTS DUE TO THE STALLING. THE DEALERSHIP HAS CHARGED US ALMOST $2000 OVER THESE LAST 3 YEARS. THESE CHARGES HAVE INCLUDED REPLACEMENT OF TIRES, BATTERIES AND SENSORS WITHOUT RESOLUTION OF PROBLEM. PLEASE HELP US RESOLVE THIS ISSUE FOR THE SAFETY OF THE PASSENGERS WHO ARE TRAVELLING IN OUR VEHICLE AND THOSE WHO ARE DRIVING AROUND US. THANK YOU.
Sep 04, 2019
SERVICE BRAKES, HYDRAULIC
1 complaint
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING 45 MPH, THE ABS WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO STATED THAT SHE WAS UNABLE TO SET HER CRUISE CONTROL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ABS PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 121,977. THE VIN WAS INVALID.
Jun 20, 2019
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO START AND THE INTERIOR LIGHTING WAS ILLUMINATED. THE VEHICLE EVENTUALLY STARTED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO ARRIGO DODGE CHRYSLER JEEP RAM SAWGRASS (5901 MADISON AVE, TAMARAC, FL 33321) WHERE IT WAS DIAGNOSED THAT THE ANTI-LOCK BRAKE MODULE WAS DAMAGED FROM MOISTURE AND NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) LAST YEAR. THE VEHICLE WAS TAKEN TO JOEY ACCARDI CHRYSLER, DODGE, JEEP, RAM (909 S FEDERAL HWY, POMPANO BEACH, FL 33062) AND THE CONTACT WAS INFORMED THAT THE VEHICLE WOULD NOT BE REPAIRED BECAUSE THE PART WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 99,398.
Feb 07, 2019
WHEELS
1 complaint
TIRE PRESSURE CONTINUES TO DEFLAT DURING WEATHER CHANGE COLD WEATHER CAUSES TIRES TO LOOSE PRESSURE
Nov 29, 2018
VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT THE SERVICE ENGINE, FUEL CAP, AND ELECTRONIC THROTTLE CONTROL WARNING INDICATORS KEPT FLASHING. ALSO, THERE WAS A DRASTIC REDUCTION IN SPEED AND THE VEHICLE HESITATED TO ACCELERATE WHILE ON AN INCLINE OR HILL TO THE POINT OF STALLING. THE CONTACT ALSO NOTICED A STRONG ODOR OF FUEL INSIDE AND OUTSIDE OF THE VEHICLE. THE DEALER (RAMEY CHRYSLER JEEP, DODGE, RAM, 498 COURTHOUSE RD, PRINCETON, WV 24739, 1-888-794-4317) WAS NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE DEALER AND THE MANUFACTURER INDICATED THAT THE VEHICLE WAS EXCLUDED FROM ANY RECALLS. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.
Nov 13, 2018
STEERING,SERVICE BRAKES,ENGINE
1 complaint
I WAS DRIVING MY CAR THROUGH TOWN(35MPH) WHEN IT JUST SHUT OFF. I DIDN'T HAVE POWER STEERING OR BRAKES. NO ALERT LIGHTS COME ON. I MANAGED TO PULL INTO A GAS STATION, PUT IT IN PARK THEN IT RESTARTED AFTER I PUSHED THE BUTTON. I DID CHAT WITH CHRYSLER AND THEY SAID NO RECALLS OR ISSUES SHOWED UP FOR MY CAR. AFTER GOOGLING MY EXPERIENCE, I FOUND NUMEROUS OTHER COMPLAINTS FROM PEOPLE HAVING THE SAME PROBLEM. IF I HAD BEEN GOING FASTER ON THE HIGHWAY OR EVEN ON OUR CURVY BACKROADS I COULD HAVE BEEN SERIOUSLY INJURED OR EVEN KILLED! I DRIVE MY CHILDREN IN THIS CAR AND I'M SCARED TO DEATH TO GET BACK IN IT. I'M STILL PAYING ON NB THIS CAR AND IT'S A DEATHTRAP!
Sep 03, 2018
SERVICE BRAKES, HYDRAULIC,TRACTION CONTROL SYSTEM,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING 70 MPH, THE CONTACT HEARD AN ABNORMAL NOISE AND THE ABS, CHECK ENGINE, AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTONATION CHRYSLER DODGE JEEP RAM PEMBROKE PINES (13601 PINES BLVD, PEMBROKE PINES, FL 33027, 954-446-8775) WHERE IT WAS DIAGNOSED THAT THE ANTI-LOCK BRAKE MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE REPAIRS HAD NOTHING TO DO WITH THE FAILURES. THE MANUFACTURER STATED THAT THEY WOULD CALL HER BACK, BUT THE CONTACT HAD NOT RECEIVED A CALL. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000. *TT CONSUMER STATED SHE WENT TO PICKED UP HER CAR, SHE WAS CHARGED $766.00 AND RECALL WAS NOT DONE. CAR IS STILL DOING WHAT CONSUMER BROUGHT IT IN FOR. BRAKE MODULE IS STILL BAD, I'M SURE I WILL NEED ANOTHER BRAKE JOB. UPDATED 10/17/18*JB
Aug 22, 2018
POWER TRAIN,FUEL/PROPULSION SYSTEM
1 complaint
I HAVE OWNED MY DODGE JOURNEY SINCE MAY 2013, AND AFTER TWO YEARS I BEGAN TO HAVE PROBLEMS. THE VEHICLE DOES NOT PICK UP AND GO. AT TIMES WHEN THE VEHICLE IS IN IDLING MODE (LIKE IF I AM SITTING AT A TRAFFIC LIGHT) IT ACTS AS IF IT WANTS TO STOP. ON OTHER OCCASIONS THE VEHICLE ACTS AS IF IT WANTS TO STOP, EVEN IF I AM IN DRIVE OR JUST SITTING IN PARK. I RECENTLY HAD A TUNE AND THE BATTERY REPLACED. I AM STILL HAVING THE SAME PROBLEM! HOWEVER, IT'S EVEN WORSE NOW BECAUSE THE VEHICLE CONSTANTLY SHAKES AND WANTS TO STOP WHILE I AM CAUGHT UP IN TRAFFIC, WHICH IS VERY DANGEROUS (ESPECIALLY WHEN I HAVE MY CHILDREN AND DOGS IN THE VEHICLE WITH ME). I WANT THIS ISSUE RESOLVED. I BRING MY VEHICLE IN FOR REGULAR MAINTENANCE AS REQUIRED, AND WHEN I MENTIONED THE ISSUE TO MY SERVICE ADVISOR AT THE DODGE DEALERSHIP WHERE I ORIGINALLY PURCHASED THE VEHICLE, THEY TOLD ME IT'S BECAUSE THE VEHICLE IS GETTING OLD. THE MOST RECENT INCIDENT OF THE VEHICLE SHAKING AND WANTING TO STOP OCCURRED YESTERDAY AFTERNOON WHILE I WAS DRIVING DOWN HWY I-64. BECAUSE OF ALL OF THESE ISSUES I AM NEVER BUYING A DODGE AGAIN.
Jul 11, 2018
AIR BAGS,SEATS,UNKNOWN OR OTHER
1 complaint
THE ACTIVE HEADREST HAS FAILED. I INITIALLY THOUGHT IT WAS DEPLOYED, BUT AFTER ATTEMPTING TO RESET THE UNIT, I NOTICED THE SILVER PIN THAT WAS DESIGNED TO HOLD THE HEADREST IN POSITION WAS LOOSE. THE SMALL PIECES OF PLASTIC THAT HELD THIS IN PLACE HAVE COMPLETELY BROKEN LOOSE, THUS DEPLOYING THE HEADREST. CLOSING THIS BACK INTO POSITION IS NOW IMPOSSIBLE. I CONSIDERED ORDERING A REPLACEMENT PART, BUT WHY SHOULD I BUY SOMETHING THAT IS LIKELY TO FAIL? I CALLED THE DEALER TO SEE WHAT THEY WOULD CHARGE TO FIX THIS FOR ME, AFTER BEING QUOTED $192 IN LABOR, I DECIDED THAT THEY WOULD NOT BE HELPING ME WITH THIS. I'M GLAD THIS DID NOT SLAP ME IN THE BACK OF THE HEAD WHILE I WAS DRIVING. THIS COULD VERY WELL KNOCK A DRIVER UNCONSCIOUS, OR CAUSE HIM OR HER TO LOSE CONTROL OF THE VEHICLE. IT IS MY OPINION THIS NEEDS TO BE EXAMINED BEFORE SOMEONE IS KILLED, OR DO WE HAVE TO WAIT FOR THAT TO HAPPEN BEFORE A RECALL IS ISSUED? MY VEHICLE WAS STATIONARY. I FOUND THE HEADREST OPEN WHEN I OPENED THE DOOR TO GO TO WORK. I WOULD BE MORE THAN HAPPY TO DISCUSS THIS FURTHER. I CAN GET PHOTOS OF THE BROKEN HEADREST, I'M AT WORK AT THE MOMENT, BUT I CAN TAKE PICTURES TONIGHT AND UPLOAD TOMORROW IF NEED BE. THANK YOU FOR YOUR TIME. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Jun 13, 2018
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY/WIPER
1 complaint
WE HAVE OWNED OUR JOURNEY FOR THREE YEARS. STARTING LAST YEAR WE HAVE HAD A SIGNIFICANT ELECTRICAL ISSUE THAT NO ONE CAN FIX. IN ORDER TO UNLOCK OUR DOORS, ONE HAS TO PRESS UNLOCK AN UPWARD OF 5 TIMES. THIS HAS BECOME AN EVERYDAY OCCURRENCE AND POSES A THREAT TO SAFETY IF WE EVER GET IN AN ACCIDENT. DURING THESE EVENTS THE VEHICLE IS STATIONARY. WE HAVE NOTICED THAT THE CLOCK IN THE JOURNEY WILL EITHER GAIN TIME OR LOOSE IT, WITHOUT US EVEN TOUCHING IT OVER THE COURSE OF A WEEK OR MORE AT A TIME, WE'VE GIVEN UP ON SETTING IT AT ALL. AGAIN, THE VEHICLE IS STATIONARY. ONE IN EVERY FOUR TIMES ENTERING THE JOURNEY, OUR MAIN DOME LIGHT (AROUND THE SECOND ROW OF SEATS) WILL BE ILLUMINATED WITHOUT ANY INTERACTION FROM US AND ITS NORMALLY ON FOR HOURS AT A TIME. STATIONARY IN OUR DRIVEWAY OR IN A PARKING LOT. FINALLY, OUR REAR WINDSHIELD WIPER SEEMS TO HAVE A SHORT OR SOMETHING WRONG WITH IT. SOME DAYS IT WORKS PERFECTLY FINE AND OTHER DAYS WE ARE UNABLE TO TURN IT ON TO USE IT. I OFTEN GO OUT TO THE CAR AND NOTICE THE WIPER IS HALF DONE WIPING THE WINDOW AND STUCK THERE. RECENTLY IF YOU HIT A BUMP, THE REAR WINDSHIELD WIPER WOULD GO OFF AND WIPE THE GLASS WITHOUT OUR INTERACTION. ALL OF THIS HAPPENS WHILE STATIONARY OR WHILE DRIVING. ALSO JUST RECENTLY ITS NOTICED BY MY WIFE THAT THE JOURNEY SOMETIMES LOCKS IF WE SHUT THE DOOR WHILE WARMING IT UP. SHE MENTIONED THAT SOMETIMES WHEN LOCKING THE CAR IT WOULD HONK MORE THAN ONCE OR SOMETIMES THE KEY FOB WASN'T OPERATIONAL (LEADING TO US OPENING UP THE KEY FOB, MAKING SURE THE BATTERY WAS SEATED PROPERLY AND CLOSING IT BACK UP) THIS IS WHILE STATIONARY. THE DATE I HAVE ASSOCIATED WITH THIS ISN'T THE DATE OF THE OCCURRENCE BECAUSE THIS HAS ALL TAKEN PLACE OVER THE PAST YEAR TO A LITTLE LONGER THAN A YEAR. WE'VE TAKEN IT TO MORE THAN ONE REPAIR SHOP TO NO AVAIL.
Mar 16, 2018
POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE
1 complaint
DODGE JOURNEY BURST INTO FLAMES AFTER BEING REPAIRED AFTER A FACTORY RECALL, DRIVER HAD TO PULL OVER TO THE SIDE OF THE HIGHWAY STOP AND EXIT THE VEHICLE UNTIL SMOKE SUBSIDED AND FIRE WAS EXTINGUISHED.
Nov 21, 2017
AIR BAGS,STRUCTURE,SERVICE BRAKES
1 complaint
TAKATA RECALL. BRAKES LOCKED UP TRYING TO AVOID A CAR COMING TOWARDS ME, LOST CONTROL AND AIRBAGS DEPLOYED IN AN ACCIDENT AND SMOKED AND BURNT MY ARM AND LEG
Oct 23, 2017
STEERING,ELECTRICAL SYSTEM
1 complaint
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING LOW OR HIGH SPEEDS, THE STEERING BECAME DIFFICULT TO MANEUVER. ON SEVERAL OCCASIONS, THE CLOCK SET ITSELF AT DIFFERENT TIMES AND THE TIRE PRESSURE FLUCTUATED UP AND DOWN WITHOUT WARNING. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V273000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 68,695.
Sep 05, 2017
POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
BOUGHT THE 2013 DODGE JOURNEY BRAND NEW ON MARCH 2013. MY JOURNEY ONLY HAS LESS THAN 21,000 MILES ON IT AND YET THE V6 MISFIRES CAUSING THE GAS TO FILL THE (ALL THE WAY TO THE MUFFLER) BACK AND FRONT (ENGINE) OF THE VEHICLE, I FOUND THIS OUT WHEN I TURN ON MY CAR SATURDAY MORNING, THE CAR STARTED SHAKING AND I COULD SMELL THE GAS FUMES FILLING UP THE INSIDE IF THE CAR. I DROP IT OFF TO THE REPAIR SHOP AND I WAS TOLD, I WAS LUCKY THAT IT DIDN'T CAUGHT ON FIRE.
Dec 04, 2016
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
I OWN A 2013 DODGE JOURNEY. ON OCTOBER 5TH MANY ELECTRICAL ISSUES BEGAN AND CONTINUE EVEN AFTER THE RECALLS HERE ADDRESSED. ABS LIGHT CAME ON, TRACTION CONTROL DISABLED, CRUISE CONTROL FUNCTION QUIT WORKING DASH DISPLAYS/TOUCHSCREEN BEGAN TO FLICKER, BLUETOOTH/UCONNECT/VOICE SYSTEMS BECAME NON-RESPONSIVE, AMBIENT LIGHTING ON THE PASSENGER SIDE FLICKERS ON AND OFF, AND THE CLIMATE CONTROL SYSTEM TURNED ON AFTER BEING SET TO THE OFF POSITION. THE VEHICLE CABIN IS BEING CONTAMINATED BY FUMES AND BY THE FIBERGLASS SOUNDPROOFING THAT IS SOMEHOW ENTERING THE CABIN. DEALERSHIP CLAIMS THE RECALLS WERE ADDRESSED ABUT THE ABS AND TRACTION CONTROL ISSUES ARE DUE TO A SPEED CONTROL SENSOR, WANTS TO CHARGE ME THE $227 FOR THIS SENSOR, THE VOICE SYSTEM IS DUE TO ANOTHER MODULE (STILL AWAITING PRICING), CAN'T FIGURE OUT WHY THE VARIOUS OTHER ELECTRICAL ISSUES ARE OCCURRING, NOR HOW THE FIBERGLASS AND FUMES ARE GETTING IN AND THAT NONE OF THIS IS COVERED BY THE RECALLS NOR BY MY MANUFACTURER POWERTRAIN WARRANTY, AND HE KNOWS MANY PEOPLE THAT HAVEN'T WRECKED DRIVING WITHOUT THE TRACTION CONTROL AND ABS SYSTEMS SO WE CAN PICK IT UP AND DRIVE IT UNTIL WE ARE READY TO ORDER THE PARTS AND PAY FOR THE REPAIR. FIBERGLASS CONTAMINATION IS A PRETTY SERIOUS ISSUE THAT CAUSES CANCER AND VARIOUS OTHER HEALTH ISSUES, THE TRACTION CONTROL, DASHBOARD DISPLAY, AND ANTILOCK BREAKING SYSTEMS ARE A SERIOUS SAFETY CONCERN AND THE RECALL STATED LOSS OF CONTROL COULD RESULT IN A CRASH AND THE VEHICLE SHOULD BE FIXED IMMEDIATELY
Oct 19, 2016
STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
I CONTACTED THE MANUFACTURER/DEALERSHIP AT BOB CALDWELL ON MORSE RD IN COLUMBUS, OHIO. I WAS TOLD THREE SEPARATE TIMES THEY COULD COMPLETE THE RECALL REPAIRS AND EACH TIME I WAS THEN TOLD THEY CANNOT.
Aug 24, 2016
POWER TRAIN,ELECTRICAL SYSTEM,TIRES
1 complaint
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING 25 MPH, THE VEHICLE JERKED VIOLENTLY. THE CONTACT LOST CONTROL OF THE STEERING WHEEL AND CRASHED INTO A CONCRETE BARRIER. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE INSTRUMENT PANEL LIGHTS ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE FOUND. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. UPDATED 10/18/16*LJ THE CONSUMER STATED SHE EXPERIENCED A TIRE BLOW OUT, AND THE ALTERNATOR AND BATTERY NEEDED TO BE REPLACED. UPDATED 10/25/16.*JB
Jun 07, 2016
ELECTRICAL SYSTEM,AIR BAGS,STRUCTURE
1 complaint
I WAS TRAVELING TO WORK ON THE CITY STREET IN MY 2013 DODGE JOURNEY SXT, A PERSON RAN THE RED LIGHT AND STRUCK ME NEAR THE GAS TANK AND THEN STRUCK ME A SECOND TIME IN THE FRONT DRIVERS SIDE OF THE VEHICLE. SIX OF THE AIR BAGS DEPLOYED, THE VEHICLE WAS TOTALED IN THE CRASH. I AM WRITING THIS BECAUSE I KNOW THAT I AM HERE TODAY DUE TO THE BUILD OF THE 2013 DODGE JOURNEY SXT. I WAS SO SURPRISED THAT I WENT OUT AND PURCHASED ANOTHER DODGE JOURNEY.
Apr 07, 2016
ENGINE AND ENGINE COOLING,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V431000 (ENGINE AND ENGINE COOLING) AND 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Feb 17, 2016
AIR BAGS,SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE PARKING THE VEHICLE, THE BRAKES DID NOT RESPOND AND THE VEHICLE CRASHED INTO A BRICK WALL. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS TOWED. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
Feb 03, 2016
SERVICE BRAKES,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE ABS WARNING LIGHT AND ENGINE WARNING LIGHT ILLUMINATED. THE APPROXIMATE FAILURE MILEAGE WAS 15,000. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. PARTS DISTRIBUTION DISCONNECT.
Jan 22, 2016
VISIBILITY/WIPER
1 complaint
WHILE ON VACATION AND DRIVING IN RAINY CONDITIONS, WIPERS STOPPED MIDWAY ON WINDOW. MOTOR,WENT OUT. TOOK TO DEALERSHIP ON THE ROAD AND HAD NO PARTS,SO DROVE TO FINAL DESTINATION AND IT TOOK 4 DAYS TO EXPIDITE PARTS TO REPAIR CAR.
Jan 15, 2016
VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
I WAS DRIVING DOWN THE HIGHWAY GOING ABOUT 48 MILES PER HOUR WITH MY BABY IN THE CAR AND I TRIED TO SLOW THE VEHICLE DOWN FOR A YELLOW LIGHT MY BREAKS WOULD NOT STOP IT TOOK A HARD STOMP TO COME TO A COMPLETE STOP. ALSO MY CAR WILL NOT SHIFT GEARS IT JERKS WHEN DONE AND TAKES OFF VERY SLOWLY HARDLY PICKING UP SPEED. IT ALSO MAKES A KNOCKING SOUND AND VIBRATION WHEN YOU DRIVE AND AFTER YOU TURN THE IGNITION OFF
Dec 14, 2015
ELECTRICAL SYSTEM,AIR BAGS,ENGINE
1 complaint
I WAS AT THE DRIVE IN MOVIE AND HAD THE TRUCK RUNNING FOR PART OF THE MOVIE. I SHUT THE TRUCK OFF AND JUST LISTENED TO THE REST OF THE MOVIE VIA MY RADIO AND HAD THE LIGHTS OFF. WHEN THE MOVIE WAS OVER I I COULD NOT CRANK MY TRUCK. YOU COULD SEE THE LIGHTS ON IN THE INSIDE BUT MY TRUCK DASH SAID MY KEY WAS NOT IN VEHICLE OF WHICH IT WAS. THEN IT SAID VEHICLE NOT IN PARK OF WHICH IT WAS. MY UCONNECT SCREEN KEPT TRYING TO LOAD AND WOULD JUST KEEP GOING OUT. I HAD 3 PEOPLE TRY TO JUMP IT JUST IN CASE THE BATTERY WAS DEAD EVEN THOUGH I KNEW IT WASN'T INCLUDING THE TOW SERVICE FOR MY INSURANCE. NONE OF THIS WORKED. I HAD TO GET THE VEHICLE TOWED HOME NOW I CAN NOT LOCK MY VEHICLE CAUSE IT HAS NO POWER. MY DASH SAYS MY KEY IS NOT IN THE VEHICLE OF WHICH IT WAS AND THAT THE VEHICLE IS NOT IN PARK OF WHICH IT WAS. NOW ON MY DASH IT SAYS THE FOLLOWING LIGHTS ARE ON: ETL ELECTRONIC THROTTLE LIGHT, AIR BAG WARNING LIGHT, AND MIL MALFUNCTION INDICATOR LIGHT. I SAW A LOT OF COMPLAINTS ABOUT THIS ON GOOGLE AND YOUTUBE WHEN I SEARCH THIS ISSUE THIS HAS GOT TO BE FIXED CAUSED I AM A DOGE FAN BUT I CAN NOT KEEP A VEHICLE THAT I AM PAYING ON AND IT DOESN'T WORK. HELP
Nov 07, 2015
UNKNOWN OR OTHER,ENGINE
1 complaint
THE 2013 DODGE JOURNEY'S VIN NUMBER IS: 3C4PDCAB9DT2241. THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMISTRATION HAS STATED TO ME THAT THE RECALL FOR THE ENGINES'S COVER RECALL HAS PASSED THE 60 DAY GRACE PERIOD. TO ENSURE SATISFACTORY RECALL PERFORMANCE AND RECTIFICATION I WOULD LIKE FOR THIS VEHICLE TO BE BROUGHT BACK BECAUSE OF THE RECALL AND A HORRENDOUS SMELL THAT STARTED IN 2014 AND CONTINUES TODAY. THE SMELL SO TERRIBLE CONTRIBUTED TO COUGHING, ALLERGIES, SNEEZING AND ITCHING FROM MYSELF AND OTHER PASSENGERS. THE SMELL AS SINCE BEEN DIAGNOSED AGAIN AND AUGUST OF 2015. I HAVE NOT PICKED UP THIS VEHICLE FROM DARCARS OF NEW CARROLLTON BECAUSE OF THE RECALL AND THE SMELL THAT HAS YET BEEN FIXED. THIS VEHICLE HAS BEEN IN AND OUT OF THE SHOP AT LEAST 17 TIMES, INCLUDING 4 TIMES FOR BRAKES, 4 OR MORE TIMES FOR A SCHEECHING SOUND AND 3 TO 4 TIMES FOR THE SMELL THAT HAS COST MOLDING/MILDOW. I HAVE CONTACTED THE FOLLOWING ORGANIZATIONS ALONG WITH THE CASE NUMBER. 1. DODGE CASE MANAGEMENT- CASE#: 27627943, OFFICE OF DEFECTS INVESTIGATION:CASE#: 10775926, MOPAR VEHICLE PROTECTION PLAN: CASE #: 38205462 AND MR. BRIAN E. FROSH OFFICE, MARYLAND ATTORNEY GENERAL'S OFFICE - CASE #: MU258042. HENCEFORTH, I HAVE SPOKEN TO MANAGEMENT AT THE DEALERSHIP AS WELL AS DODGE CASE MANAGEMENT ABUT MY TOTAL DISABILITY. I HAVE SINCE BEEN PLACED ON TOTAL DISABILITY IN WHICH MY ORTHOPEDIC DOCTOR AS STATED MY STRESS LEVEL AND THE WEAR AND TEAR ON MY KNEES CAN NOT TAKE ON ANY MORE DRIVING. I HAVE HAD 4 ORTHOSCOPIC KNEE SURGERIES, SPRAIN ANKLE AND CARPAL TUNNEL THAT MAKE MY PAIN LEVEL EACH DAY UNBEARABLE. IT IS NOW THAT I SAY TO YOU THAT I WOULD LIKE FOR THIS VEHICLE TO BE BROUGHT BACK BECAUSE OF THE DEFECTS AND THE RECALLS THAT HAS YET BEEN FIXED. THE 60 DAY LAW APPLIES TO THIS VEHICLE. I LOOK FORWARD TO A SPEEDY APPROVAL AS TO BUYING BACK THIS VEHICLE. I HAVE DOCUMENTATION TO SUPPORT THIS CLAIM.
Sep 25, 2015
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
WITHOUT WARNING ONE DAY THE CAR STARTED SMOKING THEN CAUGHT ON FIRE RIGHT WHILE I WAS DRIVING ON THE HWY. I QUICKLY JUMPED OUT ON THE HWY ALMOST INTO TRAFFIC TRYING TO GET AWAY FROM THE SUV THET WITHIN SECONDS QUICKLY ENGULFED INTO FLAMES. I COULD HAVE BEEN KILLED. THE DEALERSHIP MADE NO MENTION ABOUT THE DEFECTS OR REPAIRS. I WOULD LIKE TO FILE A COMPLAIN/LAWSUIT TO SEEK A FULL REFUND ALONG WITH DAMAGES, PAIN AND SUFFERING.
Aug 30, 2015
SUSPENSION,ENGINE
1 complaint
TURNED CAR ON AND FEELS LIKE THE ENGINE IS STUTTERING NEED TO MAKE TRIP TO DEALER. SUSPENSION NOISE COMING FROM THE FRONT. TRUCK HAS BEEN TAKEN TO THE DEALER NUMEROUS TIMES ON THE SUSPENSION ISSUE. THE FIRST TIME THEY SAID THEY LUBED THE BUSHINGS AND EVERY OTHER TIME THEY SAY THERE IS NOTHING WRONG WITH IT. THIS TRUCK IS A SAFETY HAZARD FOR MY FAMILY. *TR
Dec 16, 2014
EXTERIOR LIGHTING,AIR BAGS
1 complaint
OUR AIR BAG LIGHT HAS BEEN ON FOR THE LAST 4 MONTHS. WHEN WE TOOK IT TO THE SERVICE DEPARTMENT THEY STATED NOTHING WAS WRONG WITH THE AIR BAGS. WHEN THE LIGHT CAME BACK ON WE TOOK IT AGAIN TO THE SERVICE DEPARTMENT WHERE THEY SAID THERE WAS A PROBLEM WITH OUR HARNESS. WE HAVE ALSO TAKEN OUR CAR IN FOR THE AC NOT WORKING AND THEY HAVE CHANGED THE MODULE 3 TIMES ALREADY AND THE PROBLEM IS STILL THERE. *TR
Oct 03, 2014
VISIBILITY,UNKNOWN OR OTHER
1 complaint
JUST ENTERED THE FREEWAY TO GO HOME FROM WORK. I HEARD AN EXPLOSION THINKING IT WAS A TIRE.,PULLED OVER AND REALIZED MY DRIVER SIDE BACK DOOR WINDOW WAS EXPLODED FROM THE INSIDE OUT.I WAS THE ONLY ONE IN THE CAR AT THE TIME, THERE IS NO REASON THIS SHOULD HAVE HAPPENED. I HAVE ONLY HAD THIS CAR SINCE OCTOBER 2013. *TT
Apr 15, 2014
Frequently Asked Questions
How many problems does the 2013 DODGE Journey have?
The 2013 DODGE Journey currently has 346 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2013 DODGE Journey?
The most common problems reported for the 2013 DODGE Journey are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2013 DODGE Journey problem data come from?
All problem and complaint data for the 2013 DODGE Journey comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
Other Years - DODGE Journey
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1998 Problems
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