How many problems does the 2011 FORD Edge have?

The 2011 FORD Edge currently has 1787 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2011 FORD Edge?

The most common problems reported for the 2011 FORD Edge are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2011 FORD Edge problem data come from?

All problem and complaint data for the 2011 FORD Edge comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

2011 FORD Edge Problems

ELECTRICAL SYSTEM

333 complaints

Rear backup camera has inverted picture and sometimes blank picture. I see recalls for newer Edge models with same problem but not the 2011. Second issue: sometimes the door ajar light is displayed on dash when doors are closed. Usually indicates driver door. Close several times and then it will finally work again. Has caused battery to run down in past if not caught before leaving vehicle. This is random as to when it happens, but I see online that it’s a common problem.

Sep 09, 2025

First it's been a great car.but out of no where my body control module started to get hot .now it has problems starting and keeping power

Aug 01, 2025

The contact owns a 2011 Ford Edge. The contact stated that while driving at various speeds, the door locks failed to operate as intended. The sunroof froze while closing or opening. The contact stated that the lights were flashing independently, and the alarm was independently activated. In addition, there was a burning odor entering the vehicle through the A/C vents. The message "Door Ajar" was displayed; however, the vehicle was not diagnosed or repaired due to the costs. The manufacturer was not notified of the failure. The failure mileage was unknown.

Jul 24, 2025

I recently bought this vehicle July 3, 2025 I have got it diagnosed and I have got everything replaced that was needed I have got a replacement battery, started, and alternator checked by different people everyone is saying they are good. But I keep getting "BATTERY SAVER-SYSTEM OFF please turn ignition off or start the engine" and it has shut down completely while I was in traffic and hesitant while driving and when I turn on the truck it says "SYNC performing scheduled system maintenance " and it has a loading bar underneath it. At this point I do not know what else to DO PLEASE HELP !!!!

Jul 19, 2025

2011 Ford Edge backup camera system stopped working correctly in March 2025. The camera image is upside down.

Jul 14, 2025

+ 328 more complaints for this component

SERVICE BRAKES

212 complaints

When applying breaks in the snow, the antilock breaks fail. I loose control of breaking and car acts like the breaks are gone. This has happened many times in the snow. Car has been tied several times for no breaks. When it gets to the shop breaks are working. Shop released any air in antilock breaks but this continues to happen when breaks are locked up.

Sep 26, 2025

This is in reference to Field Service Action 13N02 with codes P2195 and P2197. There was an extended warranty, but I never knew that as I bought the vehicle pre-owned. I am a college student and the vehicle poses a danger as I am not able to stop every time. I called the local Ford dealership, and without even looking at the vehicle. He said, yes we know about the issue, but it's to late for you to have it repaired for free. I am filing a complaint with with the Wyoming Attorney General as well, and looking into a civil action. I want to make sure I document everything in case there is a serious injury or death.

Jul 29, 2025

As I applied the brakes to stop the vehicle, the vehicle didn't automatically stop. It felt as if I didn't press the brakes. The vehicle continued. I will take the vehicle to the mechanic. The vehicle hasn't been inspected yet. There were no warning indicators.

May 02, 2025

ABS module valves stick open resulting in low soft brake pedal. Master cylinder has been replaced and vacuum bled with problem still occurring. I feel this is a safety item and ford should stand behind this issue till the end of service life of the vehicle. the repair part is hard to find and expensive.

Feb 17, 2025

I have a 2011 ford edge sel the brakes are hard as a rock causing more force to be used to stop the vehicle even being driven under 5mph. This is a major saftey issue that should've been in ford's previous recall. The vehicle was manufactured at the Oakville plant in Canada which was ford's recalled vehicles. I contacted ford and they informed me it was vin specific which my vehicle wasn't covered by the recall but yet it's having the same issues as the others that were recalled from the same assembly facility. I was told to take it to a dealership and keep the receipts of it being fixed just incase there is a recall on the vehicle later on. I'm not the only person having issues with these issues with less then 200,000 miles on their vehicles. Ford knew there was a problem with the vehicles which they should have recalled all the ones from that assembly plant and fixed them.

Jan 19, 2025

+ 207 more complaints for this component

UNKNOWN OR OTHER

145 complaints

Door sensor not working, lights stay on and the battery keeps going off, very common issue from research online

Nov 07, 2025

This back up camera has been an issue almost immediately after I got the car. Now the picture is upside down and has lines across the screen. I am on disability and I need my camera. That's one of the reasons I bought the car. Please fix this ASAP

Oct 25, 2025

back up camera is flipped upside down and has been for years. No one has attempted to fix this. Is there a recall on this model and year. 2011 Ford Edge Sport.

Sep 26, 2025

Backup camera is showing picture upside down and blurred also get message to contact dealer

Jul 02, 2025

Back up camera fails and is not available for use.

Jun 13, 2025

+ 140 more complaints for this component

STRUCTURE

124 complaints

Front drivers Door will not open from outside of vehicle

Jan 15, 2025

The passenger door warning keeps coming on saying door ajar and keeps lights illuminated until I manually move latch on door to catch

Sep 14, 2024

Driver's door shows door ajar alarm. Even though doors are all securely closed. Doors will not lock while driving the car. Real safety issue for any children in the vehicle.

Oct 21, 2021

Door ajar warning even though the door is closed. Doors will not lock and interior lights remain on.

Jul 14, 2021

Door ajar warning will not turn off there for door will not lock till vehicle thinks the door is shut even though it is shut. wares out battery continuously.

Jun 14, 2021

+ 119 more complaints for this component

ELECTRICAL SYSTEM,STRUCTURE

77 complaints

Passenger door Door ajar light laminates and will not shut off. Now battery keeps dying.

Jul 29, 2025

When closing my front passenger door, the door ajar light remains on. With this, my doors will not lock creating a potentially dangerous situation where a person could open my doors if I’m driving. I either have to repeatedly slam the door until it closes or just leave it as is, but as stated my doors will not lock. I do not want the risk of having someone opening my doors while I’m inside, have young children open the door while in drive, or have someone break into my car.

Mar 31, 2022

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT DUE TO A DOOR LOCK FAILURE, THE BATTERY WAS DRAINED. THE CONTACT ALSO STATED THAT THE DOOR LOCKS FAILED TO OPERATE AS INTENDED. THE VEHICLE WAS TAKEN TO (KRIEGER FORD, INC. 1800 MORSE RD, COLUMBUS, OH 43229) FOR A DIAGNOSIS. THE CONTACT WAS INFORMED THAT THE PASSENGER'S SIDE LOCK ACTUATORS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED TWICE HOWEVER THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THIS ISSUE BUT DID NOT OFFER ANY ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 71,000

Jan 22, 2020

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DOOR AJAR AND LIFT GATE WARNING INDICATORS ILLUMINATED WHEN THE VEHICLE WAS STARTED. THE CONTACT STATED THAT THE DOORS WERE NOT OPEN WHEN THE INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE BACKUP CAMERA DID NOT WORK. ADDITIONALLY, WHEN THE GEAR WAS IN REVERSE, A NOISE WAS HEARD FROM THE FRONT END OF THE VEHICLE, WHICH CAUSED THE VEHICLE TO STOP BEFORE MOVING AGAIN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BODY CONTROL MODULE NEEDED TO BE REPLACED AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO A DEALER. THE VEHICLE WAS TAKEN TO PURVIS FORD LINCOLN (540-898-3000, LOCATED AT 3660 JEFFERSON DAVIS HWY, FREDERICKSBURG, VA 22408) WHERE THE CONTACT WAS INFORMED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE VEHICLE WAS REPAIRED BY OWNER. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000. *TR*JB

Jun 24, 2019

THE DOOR AJAR LIGHT FOR MY DRIVER'S SIDE DOOR WILL NOT TURN OFF. IT'S A SAFETY HAZARD, AS I HAVE NO IDEA IF MY DOOR IS CLOSED OR ACTUALLY AJAR AND I DRIVE ON THE HIGHWAY OFTEN. I HAVE AN EXTENDED WARRANTY I BOUGHT WITH MY CAR, AND WAS SOLD THIS AS BUMPER-TO-BUMPER EVERYTHING COVERED BESIDES THE BRAKES AND TIRES. THE FORD SERVICE CENTER WANTED $450 TO REPAIR SINCE THEY WON'T COVER THIS UNDER MY EXTENDED WARRANTY. THEY WON'T GIVE ME MY CAR BACK WITHOUT PAYING A $100 DIAGNOSTICS FEE. 10 SECONDS ON GOOGLE SHOWS THIS IS A COMMON PROBLEM ALREADY BEING INVESTIGATED BY NHTSA. PLEASE DO NOT LET UP. THIS NEEDS TO BE RECALLED, OR COVERED UNDER WARRENTY.

Feb 02, 2018

+ 72 more complaints for this component

POWER TRAIN

73 complaints

The contact owns a 2011 Ford Edge. The contact stated that while the vehicle was parked, the gear shifter was shifted to drive(D) however, the vehicle started to reverse instead. The failure recurred before the contact was able to drive forward. No warning light was illuminated. The vehicle was taken to the dealer for an advancetrac repair however, the transmission failure was not diagnosed. The manufacturer was made aware of the failure and suggested that the contact file a complaint with the NHTSA Hotline. The approximate failure mileage was 105,050

Jan 11, 2024

The contact owns a 2011 Ford Edge. The contact stated while driving 25 MPH, the brake pedal was depressed but failed to operate as needed. The vehicle was diagnosed, and the contact was informed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was informed that the warranty had expired. The failure mileage was approximately 111,000.

Jul 14, 2023

The contact owns a 2011 Ford Edge. The contact stated that while driving approximately 35-40 MPH, the vehicle lost motive and stalled without warning. The vehicle was towed to the residence. The contact who is a certified mechanic, inspected the vehicle and became aware that the clutch had been damaged from extreme heat. The contact determined that the PTU (Power Transfer Unit) unit was too close to the catalytic converter and needed to be replaced. The vehicle had not been repaired. The dealership was contacted; however, the vehicle was not taken to be diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 70,000.

Apr 24, 2023

The contact owns a 2011 Ford Edge. The contact stated while driving 55 MPH, the vehicle became uncontrollable. The contact was able to pull over to the shoulder. There were no warning lights illuminated. The vehicle was taken to the independent mechanic and the contact was informed that the failure was caused by the transfer case. The contact called an unknown local dealer and was informed that there were no open recalls on the vehicle. The contact was referred to the manufacturer. The manufacturer was contacted and referred her to the NHTSA hotline for assistance. The approximate failure mileage was 37,000.

Dec 06, 2022

TRANSMISSION HAS ISSUES SHIFTING AFTER SLOWING DOWN AND THEN SPEEDING BACK UP. IT IS JERKY AND TRANSMISSION LIGHT COMES ON .SOES IT AT HIGH SPEEDS AND AT SLOWER SPEEDS. WAS RANDOMLY DOING IT BUT DOES IT DAILY NOW.

Mar 14, 2021

+ 68 more complaints for this component

ELECTRICAL SYSTEM,EXTERIOR LIGHTING

65 complaints

WHILE DRIVING IN THE CITY MY HAZARD LIGHTS CAME ON AUTOMATICALLY AND I COULD NOT TURN THEM OFF. THIS ALSO MADE MY BLINKERS INCAPABLE OF BEING USED, A CLEAR SAFETY ISSUE AND LAW OFFENSE. MY HAZARD LIGHTS CONTINUED TO TURN ON AND OFF AUTOMATICALLY LEAVING ME WITH A DRAINED BATTERY. I HAVE RESEARCHED THE RECALLS AND IT SEEMS THIS CAN BE A FIRE HAZARD BUT MY CAR WAS NOT ON THIS RECALL LIST. *TR

May 11, 2020

THIS IS A FOLLOW UP COMPLAINT AS ADVISED BY MARY AT FORD MOTOR COMPANY. FORD DID ISSUE CUSTOMER SATISFACTION PROGRAM 19N09 REFUND FOR THE DRIVER SIDE LATCH, HOWEVER I HAD TO REPLACE THE PASSENGER SIDE LATCH AS WELL SO WOULD LIKE A REFUND ON BOTH LATCHES. DOOR AJAR LIGHTS STAY ON WHICH CAUSES AUTOMATIC DOOR LOCKS TO FAIL, DOME LIGHTS TO REMAIN ON WHILE DRIVING AS WELL AS WHEN VEHICLE IS PARKED AND TURNED OFF. WHEN DRIVING THIS CAUSES A SAFETY HAZARD BECAUSE ANYONE CAN ENTER THE CAR AT A STOP SIGN OR LIGHT AND CAUSE HARM TO VEHICLE OCCUPANTS. ADDITIONALLY, DOME LIGHTS STUCK ON WHILE DRIVING ALSO POSES A SAFETY HAZARD. WHEN VEHICLE IS OFF AND DOME LIGHTS STAY ON, THIS DRAINS THE BATTERY AS WELL AS FUSES. WE HAVE HAD TO REPLACE THE VEHICLE BATTERY AS WELL AS FUSES. WE RECENTLY HAD TO PAY $1144.40 TO HAVE THE DOOR LATCHES REPLACED AND WERE TOLD THIS IS A KNOWN ISSUE WITH FORD. I REACHED OUT TO FORD CUSTOMER SERVICE AND WAS TOLD THEY HAVE NOT ISSUED A RECALL FOR THIS PROBLEM. DATE AND MILEAGE MAY NOT BE ACCURATE AS THIS ISSUE HAS BEEN HAPPENING FOR MANY YEARS, HOWEVER WE FINALLY HAD NO CHOICE BUT TO REPLACE THE DOOR LATCHES WHEN MY HUSBAND'S WHEELCHAIR WAS STUCK IN THE BACK BECAUSE THE FUSE HAD BLOWN AND THE BACK HATCH DOOR WOULD NOT OPEN.

Feb 06, 2020

DOOR ADJAR SENSOR IS FAULTY. DOME LIGHTS STAY ON WHILE DRIVING EVEN THOUGH CAR DOOR IS SHUT. SENSOR THINKS CAR DOOR IS OPEN.

Jan 28, 2020

THE DRIVER DOOR AJAR LIGHT REMAINS ON EVEN WHEN THE DOOR IS CLOSED. THIS KEEPS THE DOME LIGHTS ON WHICH IS HAZARDOUS TO DRIVE WITH IN THE EVENING. I UNDERSTAND THIS IS AN ONGOING PROBLEM FOR FORD BUT THEY HAVE DONE NOTHING TO FIX IT.

Sep 05, 2019

DOOR AJAR LIGHTS STAY ON WHICH CAUSES AUTOMATIC DOOR LOCKS TO FAIL, DOME LIGHTS TO REMAIN ON WHILE DRIVING AS WELL AS WHEN VEHICLE IS PARKED AND TURNED OFF. WHEN DRIVING THIS CAUSES A SAFETY HAZARD BECAUSE ANYONE CAN ENTER THE CAR AT A STOP SIGN OR LIGHT AND CAUSE HARM TO VEHICLE OCCUPANTS. ADDITIONALLY, DOME LIGHTS STUCK ON WHILE DRIVING ALSO POSES A SAFETY HAZARD. WHEN VEHICLE IS OFF AND DOME LIGHTS STAY ON, THIS DRAINS THE BATTERY AS WELL AS FUSES. WE HAVE HAD TO REPLACE THE VEHICLE BATTERY AS WELL AS FUSES. WE RECENTLY HAD TO PAY $1144.40 TO HAVE THE DOOR LATCHES REPLACED AND WERE TOLD THIS IS A KNOWN ISSUE WITH FORD. I REACHED OUT TO FORD CUSTOMER SERVICE AND WAS TOLD THEY HAVE NOT ISSUED A RECALL FOR THIS PROBLEM. DATE AND MILEAGE MAY NOT BE ACCURATE AS THIS ISSUE HAS BEEN HAPPENING FOR MANY YEARS, HOWEVER WE FINALLY HAD NO CHOICE BUT TO REPLACE THE DOOR LATCHES WHEN MY HUSBAND'S WHEELCHAIR WAS STUCK IN THE BACK BECAUSE THE FUSE HAD BLOWN AND THE BACK HATCH DOOR WOULD NOT OPEN.

Aug 20, 2019

+ 60 more complaints for this component

ENGINE

64 complaints

My 2011 Ford Edge stalled on the freeway March 1st 2025. I had purchased the car in 2019, and kept up with regular maintenance. My mechanic tells me its an issue with the "water pump" thats is connected to the timing belt, and that the engine has been flooded? Now I need to replace my engine! I looked into it and it turns out THOUSANDS of others have gone through this too. Someone needs to have this car/engine PULLED off the market. When I purchased it, it was supposed to be a reliable car for my family, now I dont know what I'm going to do because Ford just doesn't care about their customers.

Sep 19, 2025

The contact owns a 2011 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the check engine warning light was illuminated. In addition, the contact stated that when the vehicle was in park, the engine idled roughly and at times lost motive power. The vehicle was taken to an independent mechanic where it was diagnosed with bank #1 and bank #2 oxygen sensor failures. The contact was informed that bank #1 and #2 oxygen sensors needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the independent mechanic where all four oxygen sensors were replaced but the failure reoccurred. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 109,000.

Sep 09, 2024

While driving on a very the busy S-R9 route that I drive daily, my car started to lug, so I had to break really fast, and pull over so I would not get hit from behind, I consider myself lucky I was not on the busy I-15 freeway, because there is alot of construction and I would not of been able to pull over anywhere, and that could have caused major issues. I was able to pull over and go up the street to a Chevron gas station, I pulled up to the gas pumps, to check things out and to get gas, as I was low on fuel. As soon as I stopped, the car would not start up at again, I got out to check the oil, coolant and the battery to see what the issue was, As I checked the oil it was creamy looking, I opened up the oil cap and it there was a white creamy film, I knew automatically the coolant has drained into my engine causing it to seize up. I have Always taken very good care of the car and was always consistent with having all maintenance done when needed. As I have researched, I have read the same issues have happened with other owners with a Ford Edge. I had to have my car towed that day by Get Hooked towing. I feel as there have been the same issues with other Ford Edge engines, it should be listed as a recall as the water pump obviously failed and dumped coolant into the engine causing it to seize. I feel this engine should be replaced by the FORD company. The contact is requesting that an investigation into this matter thoroughly and consider potential remedies for the affected vehicles.

Jan 24, 2024

My 2011 Ford Edge Limited has been well taken care of March 25, 2023 I was driving down I80 in Nebraska at 75-80mph and without any warning my vehicle proceeded to "stop" it started dinging I had zero power which almost caused an accident on the interstate. I had my 2 young children with me! I pulled over I could see some steam and smoke coming from engine I had to call a tow truck had it taken back to North Platte to Buds Repair shop my engine had catastrophic failure due to a faulty water pump which is currently being investigated with the newer ecoboost models this is a common issue with Ford from 2008 all the way now to 2023! I would like the investigation to be widened further to include models from 2008 and newer!!!

Oct 03, 2023

March 24th 2023 I left the town where I live with a perfectly running vehicle made it an hour away from where I live I heard a winding sound and my car would not accelerate on the interstate then the low oil pressure warning came on I was able to pull over after almost getting rear ended by another vehicle to smoke coming from under my hood. I was able to get a tow truck to come get myself and 2 young children off the interstate safely... I had my vehicle towed back to where I live to a mechanic shop to find out this is a common issue with FORD that the enteral water pump came loose which leaked coolant into my oil which made my engine seize and blew my engine.

Apr 04, 2023

+ 59 more complaints for this component

SERVICE BRAKES, HYDRAULIC

41 complaints

The contact owns a 2011 Ford Edge. The contact stated while driving 35 MPH, during traffic, the brake pedal was depressed but traveled to the floorboard, and the vehicle failed to respond as needed. The vehicle came to a stop afterward. There was no warning light illuminated. The contact drove the vehicle to the residence without additional failure. The contact called the local dealer. The vehicle was not diagnosed or repaired. The contact was provided Customer Satisfaction Number: 13N02. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.

Jul 08, 2025

The contact owns a 2011 Ford Edge. The contact stated that while depressing the brake pedal, the pedal went to the floorboard with the brakes making a loud sound. The vehicle was taken to a certified mechanic who flushed the brake lines. The failure reoccurred after depressing the brake pedal suddenly. The contact's husband had replaced two brake master cylinders; however, the failure persisted. The vehicle was returned to the mechanic, and after flushing the brake lines several times, the mechanic determined that the hydraulic pump had failed and needed to be replaced; however, the vehicle was not repaired. The dealer was contacted and confirmed that there was no recall related to the VIN. The manufacturer was informed of the failure and confirmed the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 187,000.

Jun 23, 2025

The contact owns a 2011 Ford Edge. The contact stated while driving 60 - 70 MPH, the brake pedal was firm while depressed and went to the floorboard. The vehicle made an abnormal sound and failed to stop immediately. The contact shifted the transmission to neutral(N) and the vehicle slowed down. No warning light was illuminated. Additionally, the vehicle stalled while driving. The contact pulled over and restarted the vehicle; however, the failure persisted. The vehicle was taken to an independent mechanic, who diagnosed a tear in the brake booster and related the failure to Customer Satisfaction Program: 13N02 (Extended Warranty Coverage on Brake Booster). The vehicle was then taken to the dealer, and the contact was informed that the VIN was not included in the Customer Satisfaction Program. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that because the VIN was not originally included in the Customer Satisfaction Program: 13N02 - Supplement #1, the VIN would also be excluded from the updated program extension coverage under Supplement #2. The failure mileage was approximately 172,000.

Oct 03, 2024

The contact owns a 2011 Ford Edge. The contact stated while driving 25 MPH and attempting to stop the vehicle, the brake pedal was depressed; however, the vehicle failed to respond, and the brake pedal traveled to the floorboard. The vehicle was taken to an independent mechanic where it was diagnosed that the brake booster had failed and needed to be replaced. The vehicle was repaired on two separate occasions by the same independent mechanic however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 110,000.

Aug 28, 2024

The contact owns a 2011 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal depressed and made a hissing sound. There was no warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed as a failure with the brake booster. The contact was informed that the brake booster needed to be replaced. The dealer was not contacted, and the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 123,000.

Aug 19, 2024

+ 36 more complaints for this component

EXTERIOR LIGHTING

40 complaints

the hazard lights will turn on while driving, and or while the vehicle is parked, thus draining the battery. The button to turn them on and or off is a "pressure sensitive" button which fails from the swelling of heat and or moisture. This is a major issue as the vehicle can't be driven now since the hazards just turn on and off.

Jul 23, 2025

head lights go out while driving at night hi or low beam auto or manual it does not make any diff .

Jan 14, 2024

About a year and a half ago I had a problem in which my headlights and highbeams would turn on but then shut off. If you turned them off and back on, they would come on but go out again. I paid to fix this problem. It's now happening again. It'll be the second time in two years with the same issue. I've searched online and others with the same year car are having the same exact problem. There's no recall listed on this but it's a safety issue that keeps happening. The date of the second incident is 12/5/23.

Dec 06, 2023

Passenger door ajar light stays on and doors won't lock, and the exterior lights come on when the car is parked and not running They had a recall for the drivers side door latch, but not for the passenger side

Jun 26, 2022

Driving at night is very dangerous as my headlights are extremely dim (even with new bulbs). The high beams are no better as they don't illuminate the road far enough or bright enough to see objects at night more than 100 feet away. I get anxiety driving at night because I can't see much and this is a problem with Ford Edges of various years with halogen bulbs. Many have had to buy conversion kits to install HID lights because the headlights are so bad. There are several online forums of Edge owners who are very dissatisfied in the quality and safety of the headlights. I believe this is a very serious safety concern and that a recall should be placed on the vehicle. Car owners should not have to spend hundreds of dollars to modify a brand new or used vehicle because the headlights don't illuminate well enough to drive safely.

Jun 18, 2021

+ 35 more complaints for this component

LATCHES/LOCKS/LINKAGES

39 complaints

The contact owns a 2011 Ford Edge. The contact stated that the “Driver's Door Ajar” warning light was illuminated even though the door was securely closed and locked. The vehicle was taken to the dealer, who diagnosed that the door latch had failed and needed to be replaced. The vehicle was repaired. The contact stated that approximately one year later, the failure reoccurred with the passenger’s side door. The warning light caused the interior light to remain illuminated and the alarm to activate intermittently. The vehicle was returned to the dealer who diagnosed the vehicle and determined that the door latch on the passenger’s side door had failed and needed to be replaced. The vehicle was scheduled to be repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.

Jun 13, 2025

The contact owns a 2011 Ford Edge. The contact stated that after closing the front driver's side door, the "Door Ajar" message was displayed, and the interior lights remained illuminated. The contact was concerned that the front driver's side door might open while driving. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 139,000.

Jun 30, 2023

The contact owns a 2011 Ford Edge. The contact stated that while driving at an undisclosed speed, the driver’s side front door swung open independently and she had to hold the door shut while driving. The door failed to remain closed. The contact was able to safely drive home. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 133,000.

Mar 18, 2022

The contact owns a 2011 Ford Edge. The contact stated while driving 60 mph, the tailgate ajar warning light illuminated. The contact pulled over to the side of the road and checked and saw that the tailgate was closed. The contact opened and then closed the tailgate, re-entered the vehicle however, the warning light reappeared. The contact stated that occasionally, the tailgate would unlock inadvertently. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage is 180,000.

Jun 03, 2021

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE ALARM INDEPENDENTLY ACTIVATED DUE TO THE PASSENGER'S SIDE DOOR BEING AJAR. THE CONTACT RECEIVED A FIELD SERVICE ACTION NUMBER: 19N09 (LATCHES/LOCKS/LINKAGES) FROM THE MANUFACTURER AS PART OF A CUSTOMER SATISFACTION PROGRAM. LEVITTOWN FORD LOCATED AT 3195 HEMPSTEAD TPK, LEVITTOWN, NY11756, AND WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE FIELD SERVICE ACTION WAS SPECIFIC TO THE DRIVER'S DOOR AND NOT THE PASSENGER'S DOOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.

Feb 25, 2020

+ 34 more complaints for this component

ELECTRICAL SYSTEM,UNKNOWN OR OTHER

34 complaints

Originally when I purchased my, 2011 Ford Edge SEL 3.5L v6. I was informed upon purchasing the vehicle that the rear view camera was malfunctioning. I told the car dealer that was no big issue that I would take care of the problem. This was in around Sept 21, 2021. I did buy a new camera and replaced the malfunctioning camera. Which it worked just fine until the issued recall for the 2021 ford edge when my vehicle started showing the rear view camera unavailable. Which was weird since it worked completely fine the day before. I did a full software update to the system. The first time it said update successful. I then ended up resetting and full system factory reset and went to perform the software update to Sync3. My rear view camera has been unaffectively fixed after the problem. First arose. I did repair a faulted wire in the harness which didn't work either. I suspect that it still may be a software issue or that the business I work for is somehow blocking the signal. I work for Maple Bear Inc doing business as Instacart LLC. It does seem since the last revamping of the instacart driver platform was right around the time of the rear view camera malfunctioning. It may be a manufacturing issue as well. Either way it needs to be immediately resolved as this is a federal issue of non-compliance of vehicle safety regulations.

Oct 06, 2025

I'm not sure if it's electrical or the transmission. My car is not going on parking gear. The car don't start abs the shifter is not moving. My car shifter was on parking gear, but on the dash it's not showing it's on parking. My safety concern is that the car rolls (moves) even though the car is off , no keys in the ignition. It's on parking but on the dash it's not displaying thr it's on parking gear. I need to apply the emergency breaks to keep the car from rolling ( moving) if the emergency breaks goes off the vehicle is going to roll causing to crash. I removed the cover to see if there was something causing the shifter from not moving. Then I took it to the nearest auto repair. I explained the issue and concern. They state the the shifter cable needs to be replaced. I took my vehicle to a mechanic for a second opinion he said it not the shifter cable. I never had this problem until recently. There was no warning it just didn't want to start. Now it is not go on parking gear. And it only starts un nneutraland to turned it off . I have to put it on reverse gear in order to retrieve my keys. And the emergency break must be on if not the car will roll.

Jul 29, 2024

I have had several problems with my back up camera. My camera now is showing the picture upside down. As a [XXX], I am using this for safety and it is very distressing since this is one reason I purchased my Ford Vehicle. I see there has been a recall issued for some 2011 Ford Edge vehicles and wondering how I could get my VIN number added. I feel this is a serious issue for safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

May 30, 2024

The interior dome light stays on and door-ajar light for the driver/passenger doors. I have opened and shut the doors gently several times and the light will stay on for at least 50 mins. Sometimes, the light pops on when the car has been sitting in park.

Nov 27, 2022

The door Ajar is not indicating door is shut therfore I am unable to lock door also dome lights remain on draining battery. I have tried cleaning out area it helps sometimes then goes back to not working. This is a safety issue for me and my kids as I cannot lock my vehicle and my vehicle will not lock making it unsafe while driving.

Sep 29, 2022

+ 29 more complaints for this component

POWER TRAIN,ENGINE

33 complaints

Vehicle stahls about 50% time in reverse when parking mainly, and in forward when parking. Very scary and I have only had this vehicle for 1.5 months. Repairs have been made according to CEL codes; however, the stalling does not report the code, so it occurs over and over. Very scared this will happen and cause an accident. Based on numerous forums who had the same car and instance - it is the throttle body.

Jul 02, 2021

I WAS DRIVING MY VEHICLE ON MY WAY HOME FROM WORK ON A COUNTRY ROAD. THE VEHICLE RANDOMLY BEGAN TO LOSE POWER AND WOULDN'T GAIN MUCH SPEED. I WAS TRYING TO GET IT PARKED IN AT LEAST A DRIVEWAY OR PLACE TO SIT SAFELY IN CASE SOMETHING HAPPENED. THERE WERE CARS BEHIND ME , THE CAR STARTED SMOKING REALLY BAD FROM THE HOOD. BEFORE I HAD TIME TO GET SOMEWHERE SAFELY, THE CAR SHUT OFF AND STARTED GOING IN REVERSE. I HAD TO SLAM ON MY EMERGENCY BREAK AND WAS STUCK THERE UNTIL I HAD HELP FROM A TOW TRUCK TO TOW IT. THE CAR WOULDN'T TURN ON OR MOVE SO I WAS STUCK ON THIS HILL AND HAD PEOPLE FROM THEIR HOUSE GUIDE TRAFFIC UNTIL HELL CAME. THE CAR DIDN'T GIVE ME ANY WARNINGS OR ISSUES PRIOR TO THIS AT ALL. I HAVEN'T HAD THE VEHICLE FOR MORE THAN 2 YEARS AND HAVE ALWAYS TAKEN CARE OF EVERYTHING AND HAVE KEPT UP ON THE MAINTENANCE OF IT. THE ENGINE IS BLOWN AND WAS TOLD THE ANTIFREEZE LEAKED INTO THE OIL DUE TO THE ENGINE BLOWING. I HAVE STILL BEEN MAKING MY MONTHLY PAYMENT ON THIS VEHICLE. I HAVE BEEN CARLESS FOR MONTHS NOW AND WOULD REALLY APPRECIATE FORD TAKING THE ACTION INTO DOING WHAT'S RIGHT FOR THEIR CUSTOMERS THAT KEEP THEM GOING IN BUSINESS. I HAVE RESEARCHED THIS VEHICLE AND AM SEEING A LOT OF PROBLEMS WITH THE SAME EXACT ISSUE.

Mar 29, 2020

THROTTLE BODY SUSPECTED: 2011 FORD 3.5L EDGE DECELERATING AND STALLING AT RANDOM. VEHICLE STRANDED IN MIDDLE OF ROADWAY UNTIL PUSHED TO SIDE OF THE ROAD. TURNING VEHICLE OFF THEN BACK ON CORRECTS ISSUE UNTIL THE NEXT RANDOM EVENT. THIS HAS HAPPENED 4 TIMES WITH THIS VEHICLE.

Jun 30, 2017

TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE TURNING THE VEHICLE WITH THE ACCELERATOR PEDAL DEPRESSED, THE VEHICLE STALLED AND THE CHECK ENGINE AND POWER TRAIN WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART ON THE SECOND ATTEMPT, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO TWO DIFFERENT DEALERS, BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

Mar 31, 2017

I PURCHASED THE CERTIFIED USED EDGE IN OCTOBER OF 2013. I HAVE A MAJOR PROBLEM WITH THE VEHICLE IT HAS LOST ALL POWER ON ME TWICE IN THE LAST MONTH. ONCE WHILE SITTING IDLE AND JUST TONIGHT WHILE DRIVING 65 MPH ON THE HIGHWAY. THE WRENCH LIGHT CAME ON AND I HAD JUST ENOUGH TIME TO PUT MY HAZARD LIGHTS ON TO ALERT THE VEHICLE APPROACHING MY VEHICLE. IT TOOK SEVERAL MINUTES FOR ME TO GET TO THE SIDE OF THE HIGHWAY AS I WAS IN THE MIDDLE LANE. I CALLED FOR AAA TO HAVE THE VEHICLE TOWED HOME. WHILE WAITING I TURNED THE VEHICLE OFF. JUST AS THE TOW TRUCK ARRIVED I TURNED THE VEHICLE BACK ON AND THE WRENCH SYMBOL WAS GONE. I DO NOT FEEL SAFE DRIVING THIS VEHICLE SO I STILL HAD IT TOWED. I WILL BE TAKING IT TO THE SHOP ON MONDAY MORNING. HOPEFULLY THEY CAN FIND AND FIX THE ISSUE. THIS SEEMS TO BE A VERY DANGEROUS ISSUE. I COULD HAVE BEEN REAR ENDED OR KILLED IN A HORRIBLE ACCIDENT. I HAVE BEEN SEARCHING ONLINE TO SEE IF THIS IS A COMMON PROBLEM AND IT SEEMS AS IF MANY FORD EDGE OWNERS HAVE EXPERIENCED THIS PROBLEM. THEN I CHECKED FOR A RECALL AND CANNOT SEEM TO FIND ONE. I WOULD HATE FOR SOMEONE TO BE SERIOUSLY INJURED BEFORE THIS PROBLEM IS SOLVED OR DEALT WITH BY FORD MOTORS.

Aug 07, 2016

+ 28 more complaints for this component

VEHICLE SPEED CONTROL

30 complaints

Vehicle lost power while going down the road and the wrench light came on. I managed to get vehicle to side of road. Turned vehicle off, then restarted it. This could have been a disaster if I was on the highway. The sudden loss of power is a very dangerous problem. Could have caused a major accident! I've heard others have this same problem. This needs to be recalled and fixed before people are killed. I had the vehicle towed to the dealership. They replaced the throttle body.

Nov 28, 2021

TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE DECELERATED INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS MANUALLY RESTARTED AND OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO WINNER FORD (591 S DUPONT HWY, DOVER, DE); HOWEVER, THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST SINCE THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 93,000.

Aug 06, 2018

THROTTLE BODY RECALL. FORD HAS REPLACED THE THROTTLE BODY TWICE ALREADY AND MY CAR IS ONCE AGAIN ACTING UP. I PRESS THE GAS AND THE CAR DOES NOT GO. HAS CAUSED ME TO HAVE SOME VERY CLOSE CALLS TO GETTING INTO SERIOUS ACCIDENTS. BROUGHT MY CAR INTO FORD ONCE AGAIN AND THEY CANNOT FIND THE PROBLEM. I HAD STOPPED TO TAKE A LEFT AT A BUSY INTERSECTION, A TRUCK WAS COMING FROM THE RIGHT. I GO TO PRESS THE GAS AND THE CAR WOULDN'T GO AND THEN ALL OF A SUDDEN FELT LIKE IT KICKED INTO GEAR. I HAD ROLLED FORWARD SLIGHTLY AND WAS NEARLY HIT BY THIS ONCOMING TRUCK. THE NEXT TIME I PRESSED THE GAS TO GO, IT WENT JUST FINE.

Mar 23, 2017

I HAVE 2011 FORD EDGE LIMITED WITH 54K MILEAGE. IM GOING THROUGH SAME SITUATION RIGHT NOW. CAR STARTS TO DECELERATE ALL OF A SUDDEN AND IT COMES WITH MESSAGE ALL WHEEL DRIVE OFF AND A RANCH SIGN. FIRST TIME I HAD THIS ISSUE WAS ON 2/20/16 WHEN I WAS 7 MONTH PREGNANT AND ON MY WAY TO MY BABY SHOWER. I CALLED MY DEALER AD THEY SAID THEY CAN CHECK THE CAR BUT UNLESS THEY CAN REPLICATE THE ISSUE THEY MIGHT NOT BE ABLE TO HELP AT ALL. MY HUSBAND STARTED DRIVING THE CAR AND IT SEEMED PROBLEM JUST WENT AWAY. WELL WE WERE WRONG BECAUSE THE PROBLEM CAME BACK AGAIN FROM LAST WEEK AND THIS TIME WE WERE IN HIGHWAY AND WE HAD OUR 12 WEEKS OLD SON IN THE CAR. THE CAR IS AT THE DEALER CURRENTLY AND APPARENTLY THEY THINK THE ISSUE IS RELATED TO THROTTLE BODY AND ITS GOING TO COST ME AT LEAST $700.00 AND NOT COVERED BY ANY TYPES OF WARRANTY. I'M SURPRISE FORD HASN'T BEEN SUED MULTIPLE TIMES ALREADY SINCE ITS A KNOWN ISSUE AND LOTS OF FORD OWNER BEEN AFFECTED BY IT. THE SERVICE AND CUSTOMER SATISFACTION DEPARTMENT ARE NOT WILLING TO HELP OR ACKNOWLEDGE THAT ITS A SAFETY ISSUE.

Jul 13, 2016

WHILE DRIVING THE SUV THE THE WRENCH LIGHT CAME ON AND VEHICLE WENT INTO LIMP MODE AND STARTED SPUTTERING IN HEAVY TRAFFIC. WAS ABLE TO PULL TO SIDE OF ROAD BUT NOT ABLE TO DRIVE VEHICLE.

Jun 27, 2016

+ 25 more complaints for this component

ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES

25 complaints

Door ajar is constantly on. Front passenger door. This is causing my dome lights to stay on, my key beeps twice when securing vehicle.

Apr 09, 2023

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE DOOR AJAR WARNING LIGHT ILLUMINATED WHETHER THE DOOR WAS CLOSED HARD OR SOFTLY. WHILE TRAVELING 10 MPH, THE CONTACT STATED THAT THE AUTOMATIC LOCKING FEATURE FAILED. THE CONTACT ALSO STATED THAT THE WARNING LIGHT ILLUMINATED, CAUSING THE BATTERY TO DEPLETE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

Jul 06, 2016

TL* THE CONTACT OWNS A 2011 FORD EDGE. ONCE THE CONTACT ENTERED THE VEHICLE ON THE DRIVER'S SIDE, THE DOOR AJAR WARNING LIGHT ILLUMINATED AND WOULD NOT DIM. THE CONTACT STATED THAT THE DOOR SENSOR WAS REPLACED TWICE BY THE DEALER, BUT THE FAILURE RECURRED SEVERAL TIMES SINCE. THE FAILURE OCCURRED WHEN THE VEHICLE WAS IN MOTION AND WHILE PARKED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 45,000.

Jun 21, 2016

TL* THE CONTACT OWNS A 2011 FORD EDGE. AFTER ENTERING THE VEHICLE ON THE FRONT PASSENGER SIDE, THE DOOR AJAR WARNING LIGHT ILLUMINATED. THE CONTACT REOPENED AND CLOSED THE DOOR, BUT THE LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 98,000. THE VIN WAS NOT PROVIDED.

May 18, 2016

TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE THE VEHICLE WAS PARKED, THE DOOR AJAR WARNING LIGHT REMAINED ILLUMINATED. THE INTERIOR DOME LIGHT REMAINED ILLUMINATED ALSO. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR SWITCH AND THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 66,000.

Apr 01, 2016

+ 20 more complaints for this component

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER

24 complaints

My car will turn on the lights in the middle of the night, without anybody in it. Battery is continuously dead, even after replacing with a new battery. The alternator and starter have been checked and are good. The passenger door ajar is always on. When I lock the car with my key fob it honks twice and the lights inside the car remain on. The car will die while driving it, when I am at a stop light. The engine light will come on and the only warning that appears is passenger door ajar. Other Ford vehicles have a recall for these horrible issues and my vehicle should be as well. This is a major issue caused by Ford. Period. There is no specific date for this issue, it happens every single day since I have owned this 2011 Ford Edge SE FWD

Apr 07, 2023

IN 2016 FORD EDGE DOOR AJAR LIGHT WILL STAY ON EVEN WHEN THE DOOR WERE LOCKED. IN THE BEGINNING IT WAS NOT AN ISSUE BUT THAN THINGS GOT WORSE AS FOR NO APPARENT REASON THE CAR ALARM WOULD GO OFF ON ITS OWN AT DIFFERENT TIMES OF DAY AND NIGHT. AFTER PINPOINTING THE PROBLEM TO THE DOOR LATCH SENSOR WAS ADVISED TO CHANGE THE SENSOR (BUT SINCE GENIUSES AT FORD DECIDED TO INCORPORATE THE SENSOR IN THE ACTUAL DOOR LATCH WITH NO REMOVABLE PARTS) I WAS FORCED TO CHANGE THE ENTIRE DOOR LATCH MECHANISM WHICH COST ABOUT $500..I RECENTLY RECEIVED A LETTER THAT THIS WAS A KNOWN ISSUE AND A RECALL NOW HAS BEEN ORDERED...SUBMITTED THE PAPERWORK FOR A REFUND AND IT WAS DENIED (REASON CAR IN 2016 HAD 88,000 MILES)...ALTHOUGH ON THE LETTER IT SAYS THAT IF I HAD THE ISSUE NOW IT WILL BE COVERED UP TO 120,000 ...I HAVE CALLED FORD MULTIPLE TIMES AND ALSO SUBMITTED ORIGINAL RECEIPTS WITH CHAPMAN FORD IN EGG HARBOR TWP, NJ...BUT THEY SAID THEY CAN NOT HONOR ANY REFUNDS DUE TO MILEAGE (CASE # FORD GAVE ME IS [XXX]) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Jun 17, 2020

WHILE DRIVING AT 35 MPH, MY EMERGENCY HAZARDS CAME ON BY THEMSELVES. WILL NOT TURN OFF BY TOUCHING HAZARD BUTTON, OR PULLING BATTERY TERMINAL. TOOK TO A MECHANIC WHO SAID MY BODY CONTOL MODULE IS FAULTY, AND WONT READ ANY CODES. NEED TO TAKE TO DEALERSHIP FOR FAULTY BCM.

Dec 10, 2019

THE DOOR AJAR LIGHT IS CONSTANTLY ON CAUSING THE INTERIOR LIGHTS TO STAY ON AFTER YOU GET OUT OF CAR AND WHILE YOU ARE DRIVING. ALSO THE CAR LOCKS WILL NOT LOCK WHILE DRIVING THE CAR AND YOU CAN'T LEAVE THE KEY IN THE IGNITION WHILE PARKED BUT STAYING IN THE CAR. A BELL WILL JUST KEEP RINGING UNTIL YOU REMOVE THE KEY.

Aug 24, 2017

DOOR AJAR ON FRONT PASSENGER DOOR AND INTERIOR LIGHTS AND EXTERIOR LIGHTS STAYING ON AND NOT BEING ABLE TO AUTOMATIC LOCKING MECHANISM AFTER YOU START DRIVING OR BEING ABLE TO LOCK THE CAR WHEN YOU PARK SAID VEHICLE. WAS TOLD BY DEALER FORD IS NOTORIOUS FOR THE FORD 2011 EDGE 3.5L V6 ELECTRICAL-SWITCH & RELAY DOOR OPEN WARNING RELAY WAS MAJOR PROBLEM WITH THIS VEHICLE . AND IT WILL KEEP THE COMPUTER OPEN AND WILL DRAIN THE BATTERY QUICKLY CAUSING THE VEHICLE TO DIE ON THE ROADSIDE AFTER OVER 1500 COMPLAINT TO FORD COMPANY THEY STATED NOT ENOUGH COMPLAINT .....THIS IS A SAFETY ISSUE IF YOU HAVE CHILDREN THEY CAN OPEN A UNLOCKED DOOR WHAT MORE PROOF DO YOU NEED FORD NOT TO RECALL THIS ISSUE AND FIX IT !!

Jul 01, 2017

+ 19 more complaints for this component

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,STRUCTURE

22 complaints

1.DRIVERS DOOR AJAR LIGHT WARNING STAYS ON. 2. HEAD LIGHTS. THE DOOR AJAR LIGHT AND DOME LIGHT STAYS ON HAVE TOO REPEATEDLY SLAM THE DOOR FOR LIGHT TO GO OFF. ALSO HEADLIGHTS GOES OUT AT NIGHT SOMETIME THE RIGHT LIGHT GOES OUT OR THE LEFT SOME TIMES 4TH THEY BOTH WILL GO OUT HAVE TO SWITCH THE KNOB BACK TO OFF POSITION AND THEN TURN BACK ON TO GET THE HEADLIGHTS BACK ON.

Jul 16, 2019

THE DOOR AJAR LIGHT STAYS ON DESPITE ALL DOORS BEING CLOSED. THIS IN TURN PROHIBITS THE DOORS TO LOCK ON THE VEHICLE (WHILE DRIVING AND PARKED).THE DOME LIGHT WILL TURN ON INTERMITTENTLY, THIS INCLUDES DURING NIGHT TIME DRIVING AND WHEN PARKED - BOTH CREATING MAJOR SAFETY ISSUES. BATTERY DRAINAGE - BEING LEFT WITH AN INOPERABLE VEHICLE. VISIBILITY - SEVERE GLARE AND LIMITED VISIBILITY WHILE DRIVING IN DARKNESS. PERSONAL SAFETY - DOORS NOT LOOKING CREATES A THREAT TO PERSONAL SAFETY (THERE IS A REASON CAR DOORS LOCK AUTOMATICALLY WITHIN A FEW MINUTES OF TAKEOFF - PERSONAL SAFETY). IN ADDITION TO THIS, THE BACKUP CAMERA WENT OUT AT 50000MILES. SO DISAPPOINTED!

May 23, 2018

DOOR AJAR SWITCH NOT WORKING PROPERLY

Apr 26, 2017

THE DRIVERS SIDE DOOR LATCH DOES NOT CATCH. THIS CAUSES THE "DRIVERS DOOR AJAR" WARNING. THIS ALSO CAUSES THE LIGHTS TO NO TURN OFF WHEN THE CAR IS PARKED AND TURNED OFF. THIS RESULTING THE BATTERY BEING DRAINED. WHEN BATTERY IS DRAINED THE CAR WON'T START AND CAN LEAVE THE DRIVER STRANDED.

Mar 06, 2017

THE REAR DRIVER-SIDE DOOR INDICATOR SWITCH HAS BECOME UNRELIABLE. IT NOW INDICATES THE REAR DRIVER-SIDE DOOR IS OPEN A MAJORITY OF THE TIME. BECAUSE THE CAR THINKS THE DOOR IS NOT CLOSED, INTERIOR LIGHTS DO NOT DIM RELIABLY AND THE DOORS NO LONGER LOCK RELIABLY. I DON'T GET THE OPTION TO DO SO UNTIL THE CAR IS WELL UNDER WAY.

Feb 15, 2017

+ 17 more complaints for this component

FUEL/PROPULSION SYSTEM

20 complaints

Cel light and P0456 diagnostic reading indicates an EVAP leak. Large fuel leak discovered emanating from the fuel tank area when tank is at full. Fuel tank was removed and upon inspection it revealed the fuel tank had cracked at the top of the rollover valve just underneath a vent line. There is no recall for this fuel tank as there should be. A new fuel tank is ordered and awaiting delivery as there is no replacement part or means to install a new rollover valve. Cost of tank at discount is $1000. Photo of cracked area is attached.

Oct 12, 2022

PTU IS LEAKING I KNOW THERE WAS A RECALL FOR THE F-350S

Apr 08, 2021

THE ROLL-OVER VALVE ON THE TOP OF THE FUEL TANK CRACKED ALLOWING GAS TO ESCAPE WHEN THE TANK WAS OVER HALF FULL. THE ROLLOVER VALVE IS PART OF THE TANK ASSEMBLY AND CANNOT BE REPLACED BY ITSELF. I HAD TO PURCHASE A NEW TANK ASSEMBLY FOR $1300 PLUS LABOR.

Mar 31, 2021

FUEL LEAK. THERE ARE RECALLS FOR THE SAME PARTS ON THE 2012 AND 2013 FORD EDGE. JUST WANT TO GET MY EDGE FIXED SO IT DOES NOT CATCH FIRE

Jan 11, 2021

UPON FUELING OF VEHICLE A STRONG SMELL OF FUEL IS PRESENT AND AFTER PARKING OVERNIGHT A SIGNIFICANT PUDDLE OF FUEL IS DISCOVERED UNDER THE VEHICLE. THIS IS A SEVER ISSUE WHICH NEEDEDS TO BE RECALLED TO PREVENT A CATASTROPHIC EVENT.

Dec 03, 2020

+ 15 more complaints for this component

ELECTRONIC STABILITY CONTROL (ESC)

16 complaints

I PURCHASED THE VEHICLE FROM LEGACY OF TOYOTA IN TALLAHASSEE FL ON 10/23/2019 THEN 2 WEEKS LATER MY ADVANCE TRAC LIGHT CAME ON IT WILL COME ON AS SOON AS START MY ENGINE UP AND IT WILL STAY ON FOR A WHILE THEN GO OUT, THEN IT WILL COME BACK ON MAY BE A COUPLE DAYS LATER. I HAVE NOTICED SOMETHING DIFFERENT WHEN I AM A RED LIGHT WHILE MY FOOT IS ON THE BRAKES I FEEL MY FOOT COMING UP LIKE IT IS BEING RELEASED AND I HAVE TO PUSH IT BACK DOWN. I HAVE ONLY HAD MY VEHICLE FOR 35 DAYS. I'M LOOKING ALL THE COMPLAINTS ON THE INTERNET WITH THEM SAME ISSUES AS MINE AND KIND OF SCARED TO DRIVE IT. MY MIND CONCERN NOT ONLY IS IT SAFE BUT HOW MUCH IT IS GOING TO COST ME AND CAN BE FIXABLE. SOMETIMES WHEN I AM JUST SITTING THERE IT SOUNDS LIKE IT JUST WANT TO CUT OFF BECAUSE IT JERKS. BUT MY MAJOR CONCERN IS THAT ADVANCE TRAC WARNING SIGN THAT COMES UP CAN YOU HELP ME.

Nov 28, 2019

PASSENGER DOOR AJAR IS ON. THE DOOR IS CLOSE. THE LIGHT WILL NOT GO OFF, AND THE DOME LIGHTS STAY ON, UNTIL YOU DRIVE FOR ONE MINUTE, THE DOME LIGHTS GO OFF, BUT DOOR AJAR STAYS ON. MY DOORS CAN'T LOCK, WHEN I'M DRIVING, AS LONG AS THE DOOR AJAR STAYS ON. WHEN I TURN MY CAR OFF, THE DOME LIGHTS STAY ON FOR 15 MINUTES, PUTTING MY BATTERY IN RESERVE. THIS IS A SAFETY HAZARD, BECAUSE, SMALL CHILDREN IN THE BACK, COULD OPEN THE DOOR, AND ALSO MY BATTERY WILL SOON BE GOING BAD. I SEE A THOUSAND OF FORD EDGE OWNERS 2011-2015 HAVE THIS SAME PROBLEM.

Nov 20, 2019

WHEN BACKING UP I HAVE THE REAR VIEW CAMERA BUT I DO NOT HAVE ANY GUIDANCE LINES. I STILL DO NOT HAVE ANY.

Jul 18, 2018

THE MORNING OF 4-3-2018 I WENT OUT AND STARTED MY CAR. AS I BACKED OUT OF THE GARAGE THE "DOOR AJAR" WARNING LIGHT CAME ON. WHILE DRIVING I NOTICED THE DOOR LATCHES DID NOT LOCK. WHEN I DEPRESSED THE DOOR LOCK BUTTON THE LATCHES CLOSED THEN POPPED RIGHT BACK OPEN, LEAVING ALL DOORS IN AN UNSAFE CONDITION, UNLOCKED. WHEN THE IGNITION SWITCH IS TURNED OFF THE RADIO SHUTS IMMEDIATELY AND DOME LIGHTS REMAIN ON. I SPRAYED WD40 IN THE LATCHING MECHANISM WHICH DID NO GOOD. THIS UNSAFE CONDITION STILL EXISTS.

Apr 10, 2018

DRIVER SIDE DOOR AJAR LIGHT STAYS ON AT ALL TIMES.

Dec 24, 2017

+ 11 more complaints for this component

VEHICLE SPEED CONTROL,ENGINE

14 complaints

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, A LOUD NOISE WAS HEARD FROM UNDER THE HOOD AND NEAR THE ENGINE. THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE DID NOT ACCELERATE. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE COULD ACCELERATE ONLY 5 MPH FOR HALF A DISTANCE, AND THE ENGINE STALLED. THE VEHICLE WAS TOWED TO THE BOWDITCH COLLISION CENTER (FORD DEALER) LOCATED AT 975 J. CLYDE MORRIS BLVD, NEWPORT NEWS, VA 23601; (757) 595-2210 WHERE IT WAS DIAGNOSED THAT THE ENTIRE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-392-3673 AND WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER STATED THAT THE VIN WAS NOT PART OF THE RECALL, THEY WILL NOT BE ABLE TO DO ANYTHING AND THAT THE CONTACT WOULD NEED TO PAY FOR THE REPAIR. THE MANUFACTURER ALSO INFORMED THE CONTACT TO CALL THE NHTSA AND A CASE NUMBER 12730423 WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.

Aug 30, 2017

TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING 35 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED; HOWEVER, THE VEHICLE FAILED TO ACCELERATE. THE ENGINE STALLED AND THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY CONTROL FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000.

Jun 30, 2016

WAS DRIVING DOWN HIGHWAY AND THE POWERTRAIN MALFUNCTION WARNING CAME ON. I WAS UNABLE TO DRIVE THE CAR JUST SHUTDOWN.

Nov 01, 2015

TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING 35-40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE CONTACT STATED THAT THE FAILURE OCCURRED TWICE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 28,000.

Sep 22, 2015

TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING AT 60 MPH, THE VEHICLE STALLED AND THE WRENCH INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO RESTART; HOWEVER, THE FAILURE RECURRED APPROXIMATELY 10 MILES DOWN THE ROAD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 47,000.

Sep 14, 2015

+ 9 more complaints for this component

STEERING

13 complaints

AT RANDOM.. DOOR AJAR LIGHT COMES ON AND STARTS DINGING- INTERRUPTS DRIVING , AND VISUAL CONCENTRATION, HAS ALMOST CAUSED A WRECK ON 2 OCCASIONS. *JS

Jan 01, 2015

CARE STARTED MAKING A WHIRRING NOISE THAT WAS INTERMITTENT, BUT NOT A NORMAL NOISE. TOOK IN FOR SERVICE, FOUND A LEAK IN POWER STEERING. TWO MONTHS LATER (5/9/12) TRYING TO BACK OUT OF A PARKING SPACE THE POWER STEERING PUMP QUIT, COULDN'T TURN THE WHEEL AND LOTS OF STEAM/SMOKE CAME OUT FROM UNDER THE CAR. REPLACED POWER STEERING PUMP UNDER WARRANTY (EXT. WARRANTY WAS PURCHASED AT TIME OF SALE). NOVEMBER 12, 2014 TOOK THE CAR BACK IN FOR WHIRRING NOISE, MOSTLY NOTICEABLE WHILE TURNING LEFT AND ONLY WHEN IT WAS COLD OUTSIDE. (TEMPS BELOW 45). POWER STEERING PUMP WAS BAD AGAIN. REPLACED PUMP/BELT FOR $853.45. DROVE TO FLORIDA FOR THANKSGIVING NO PROBLEMS CAME HOME TO COLD WEATHER AND THE WHIRRING NOISE WAS BACK. THIS TIME IT DIDN'T STOP FOR 20-30 MINUTES WHEN CAR WAS SUFFICIENTLY WARM. NOISE MADE WHILE GOING FORWARD/BACKWARDS/TURNING. PARKED CAR FOR THE WEEKEND FRIDAY NIGHT, SUNDAY NIGHT WENT TO MOVE IT AND STEERING DIDN'T WORK. CHECKED FLUID RESERVOIR ALMOST EMPTY. TOOK BACK TO DEALERSHIP, HAD TO WAIT 48 HRS FOR THEM TO FIND THE O-RING AND HOSE WAS BAD, ANOTHER $500. O-RING AND HOSE SHOULD HAVE BEEN REPLACED WITH POWER STEERING PUMP, BUT WERE NOT PART OF THE PACKAGE. HOW DO I KNOW THAT THE NEW PUMP DIDN'T SUFFER DAMAGE FROM BEING SO LOW ON FLUID? THERE WAS 3000 MILES DRIVEN BETWEEN NEW PUMP AND HOSE ISSUE. *TR

Dec 10, 2014

AFTER STARTING THE VEHICLE, THE POWER STEERING PUMP WAS MAKING A SQUEALING NOISE AND THE STEERING WAS SLUGGISH. AFTER ABOUT 15 MINUTES, THE SQUEALING NOISE STOP AND THE STEERING FELT NORMAL. THE SAME THING HAPPENS EVERY TIME DURING A COLD START. *TR

Oct 06, 2014

IN DECEMBER OF 2013 I NOTICED THE STEERING ON MY FORD EDGE WAS ACTING UP AND OCCASIONALLY THE POWER STEERING WOULD GO AWAY FOR A SHORT PERIOD TIME. THIS ISSUE ALMOST CAUSED A COUPLE ACCIDENTS BECAUSE THE CAR WOULD NOT REACT WHEN TURNED. THE DEALERSHIP ADDED MORE POWER STEERING FLUID AND THE ISSUE WENT AWAY FOR A LITTLE WHILE BUT WOULD STILL SOMETIMES SHOW THE SAME SIGNS OF BEING HARD TO STEER. A FEW MONTHS LATER A DIFFERENT FORD DEALER FOUND A SMALL POWER STEERING FLUID LEAK AND REPAIRED A HOSE UNDER WARRANTY, BUT THAT DID NOT COMPLETELY SOLVE THE PROBLEM. LAST TIME INTO THE DEALER FOR AN OIL CHANGE JUST PAST WARRANTY, THE SAME DEALER FOUND A TECHNICAL SERVICE BULLETIN TO REPLACE THE POWER STEERING PUMP, BUT NOW THEY WANT US TO PAY THE FULL COST OF THE REPAIR SINCE THE VEHICLE IS OUT OF WARRANTY. WE TRIED TO TALK TO THE DEALERSHIP AND FORD CUSTOMER SERVICE BUT THEY WOULD NOT COVER THE ISSUE UNDER WARRANTY EVEN THOUGH THE ISSUE WAS FIRST BROUGHT UP WHILE THE VEHICLE WAS STILL UNDER WARRANTY. I FEEL THIS IS A MAJOR SAFETY ISSUE AND SHOULD BE SUBJECT TO A RECALL NOT TO MENTION THE FORD SHOULD STAND BEHIND THEIR PRODUCT AND FIX AN ISSUE THAT WAS BROUGHT TO THEIR ATTENTION BEFORE THE WARRANTY WAS UP. *TR

Aug 11, 2014

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000 AND THE CURRENT MILEAGE WAS 37,000.

Jun 06, 2014

+ 8 more complaints for this component

BACK OVER PREVENTION

12 complaints

The contact owns a 2011 Ford Edge. The contact stated that while the back over prevention camera was activated, the image was displayed upside down or there was no image displayed. The contact stated that the camera display a gray and black screen. The failure occurred intermittently at first but became persistent over time. The contact stated that the failure occurred while the transmission was shifted into reverse. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.

Jul 07, 2025

The contact owns a 2011 Ford Edge. The contact stated that while reversing, the rearview camera displayed a blank or upside-down image. The contact stated that the rearview camera had previously been replaced, but the failure persisted. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000.

Jun 06, 2025

Rear backup camera is not working telling me to contact ford dealership when I'm backing up and is delayed on showing it I've tried resetting it and it still don't work

Jan 18, 2025

The contact owns a 2011 Ford Edge. The contact stated when the vehicle was shifted into reverse(R), the rearview camera image was distorted. The contact stated that the failure was intermittent and that there was no warning light illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 103,000.

Nov 18, 2024

NHTSA Request #1576215 | Ford Motor Company [XXX] I am filing a complaint as suggested by the U.S. Department of Transportation’s Vehicle Safety Hotline Information Center. My 2011 Ford Edge is experiencing the same symptoms as indicated in a safety recall for failure of the backup camera, however my vehicle/equipment is not included in the recall. The camera was replaced and paid for out of pocket in 2021 due to the same issue. I requested that Ford Motor Company provide a Customer Satisfaction Program for my vehicle's back up camera. We paid $1,072.46 ($485.00 for the camera + $587.46 in labor charges) to replace the defective back up camera 1/28/2021 after the technician at Mike Marone Ford in Longmont, CO verified our concern and confirmed that the backup camera was inoperable and had failed. This repair came with a 2 year unlimited mileage parts and labor warranty. When the camera failed again in 2023, I called the same dealership to ask about the repairs and was told the warranty had expired a few months prior and there was nothing they could do other than have us pay to replace the camera again. They performed an inspection and confirmed the camera is inoperable. Shortly thereafter we received SAFETY recall notification 23S23/NHTSA Recall 23V342 for an inoperative rear camera for our 2020 Ford Explorer. I was hopeful that Ford realized the camera was defective and would replace the camera in our 2011 Ford Edge as part of that same recall, as the safety notification stated "The loss of the rear camera image while in reverse increases the risk of a crash". I called Ford Motor Company I was told by the customer service agent I spoke with, that this was a VIN specific recall notice and she could not honor the recall for 2011 Ford Edge. followed up with Ford asking them to reconsider their decision, and was told they could not overrule the initial decision. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Oct 28, 2024

+ 7 more complaints for this component

EXTERIOR LIGHTING,UNKNOWN OR OTHER

9 complaints

DOOR OPEN SIGNAL STAYS ON AND DOESN'T ALLOW INTERIOR TO TURN OFF. ALARM WILL GO OFF EVERY 2 HOURS. DOOR AJAR SIGNAL REMAINS ON REGARDLESS OF CAR IS MOVING OR OFF IN PARK. INTERIOR LIGHT STAYS ON AFTER CAR IS OFF.

Sep 22, 2017

THE PASSENGER DOOR AJAR LIGHT COMES ON EVEN AFTER THE DOOR IS CLOSED, AND THE EVEN IF THE CAR IS TURNED OFF AND THE DOORS LOCKED IT WILL ACT LIKE THE DOOR COMES OPEN AND SET THE ALARM OFF AND OR TURN THE INTERIOR LIGHTS ON CAUSING THE BATTERY TO DIE. IT HAPPENS CONTINUOUSLY EVERYDAY.

Aug 22, 2017

PASSENGER DOOR AJAR LIGHT REMAINS ON AT ALL SPEEDS AND STATIONARY. SAFETY OF MYSELF AND CHILDREN ARE IN JEPARDY BECAUSE MY CAR NO LONGER LOCKS. WE WILL BE TRADING THIS VEHICLE IN. SAFETY ISN'T SOMETHING YOU RISK. EXTREMELY UPSETTING. WITH ALLL OF THE ISSUES POSTED THAT FORD HASN'T SENT A RECALL ON THIS.

Jun 14, 2017

DOOR AJAR LIGHTS FOR BOTH DRIVER AND PASSENGER SIDE DOORS STAY ON EVEN THOUGH THEY ARE CLOSED. RESULT IS THAT THE DOME LIGHTS STAY ON AND UNABLE TO LOCK THE DOORS WHILE DRIVING EVEN THOUGH THEY ARE CLOSED. HAS CAUSED A DRAIN ON THE BATTERY, DEALER WANTS A LARGE SUM OF MONEY TO REPLACE THE LATCH EVEN THOUGH IT'S CLEARLY A SENSOR ONLY.

Nov 15, 2016

THE LATCH DOOR AJAR SENSOR IS NOT WORKING PROPERLY AND CANNOT RECOGNIZE WHEN THE DOOR IS CLOSED. THIS RESULTS IN ME BEING UNABLE TO LOCK MY DOOR AND IT LEAVES THE DOME LIGHTS ON UNTIL IT TIMES OUT.

Oct 31, 2016

+ 4 more complaints for this component

POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

8 complaints

WON'T SWITCH GEARS AND SMELLS LIKE IT IS BURNING

Mar 15, 2021

I WAS DRIVING MY FORD EDGE ON ROUTE 303 IN PHOENIX AT ABOUT 60 MILES PER HOUR WHEN THE CAR SUDDENLY STARTED SHAKING AND LOSING POWER. IT ALLOWED ME TO DRIVE A VERY SHORT DISTANCE UNTIL I WAS ABLE TO STOP THE CAR, IN A TURN LANE WITH A TRACTOR TRAILER ON MY TAIL ...VERY DISCONCERTING! A YELLOW WRENCH LIGHT WAS SHOWING ALONG WITH SOME NOTICE ABOUT MY TRACTION BEING OFF, I BELIEVE. AFTER SITTING A FEW MINUTES I WAS ABLE TO MOVE IT OFF THE TURN LANE AND INTO A FAIRLY SAFE LANE AHEAD. FORTUNATELY A POLICEMAN PULLED UP BEHIND ME AND I SHUT OFF THE ENGINE AND CALLED AAA FOR A TOW. 20 MINUTES LATER, I TURNED ON THE ENGINE WHICH NOW SEEMED FINE SO THE POLICEMAN SUGGESTED THAT I PULL FORWARD INTO A SAFER AREA. AFTER DOING SOTHEBY'S CAR SEEMED FINE AGAIN SO I DROVE IT TO MY DAUGHTER'S HOUSE SEVERAL MILES AWAY AND CANCELLED THE TOW. I HAVE BEEN RESEARCHING THIS ISSUE ON LINE SINCE AND THIS HAS HAPPENED TO MANY EDGE OWNERS WHO HAVE FEARED FOR THEIR LIVES WHEN THE SAME THING HAPPENED TO THEM. SOME SAY CLEANING OR REPLACING THE THROTTLE PLATE SEEMED TO WORK BUT OTHERS HAVE FOUND THAT THE DEALERS INSIST NOTHING IS WRONG AFTER TESTING IT.... IT SEEMS TO HAVE HAPPENED TOO MANY TIMES FOR NOTHING TO BE DONE.... I THINK A RECALL IS IN ORDER SO THAT THE DEALERSHIPS CAN FIND OUT WHAT THE PROBLEM IS BEFORE SOMEONE LOSES THEIR LIFE, IF THAT HASN'T ALREADY ACCUR. I HAVE A 2011 FORD EDGE.

Dec 26, 2019

2011 FORD EDGE LOST ALL POWER FROM THE THROTTLE WHILE TRAVELING ON THE INTERSTATE. PULLED OVER TO THE SIDE OF THE ROAD, HAD A YELLOW WRENCH LIGHT, NO THROTTLE RESPONSE AND ROUGH RUNNING ENGINE. SHUT THE VEHICLE OFF WAITED ABOUT 2 MINUTES AND RESTARTED EVERYTHING WAS RUNNING FINE. DROVE THE EDGE ABOUT 10 MILES ON THE INTERSTATE TO MY EXIT, AFTER COMING TO A STOP AND READY TO ACCELERATE ONTO THE HIGHWAY I HIT THE GAS AND GOT OUT INTO THE INTERSECTION AND THE YELLOW WRENCH LIGHT ILLUMINATED AGAIN AND LOST ALL POWER LEAVING ME STRANDED IN THE MIDDLE OF THE INTERSECTION WITH TRAFFIC COMING BOTH WAYS. AFTER TRAFFIC STOPPED AND I WAS ABLE TO SLOWLY MOVE TO THE SHOULDER I SHUT THE CAR DOWN AGAIN AND CALLED A FRIEND TO COME HELP ME. AFTER SITTING FOR 10-20 MINUTES, MY FRIEND SHOWED UP AND THE EDGE RESTARTS AND WAS ABLE TO DRIVE HOME. THANKFUL MY PARENTS WEREN'T DRIVING OR CHILDREN WEREN'T IN THE CAR AND NO ACCIDENT WAS CAUSED. AFTER DOING SOME RESEARCH I'VE COME TO THE CONCLUSION THAT THE THROTTLE BODY IS TO BLAME AND ALL THE SYMPTOMS ARE THE SAME. APPARENTLY THIS IS A COMMON PROBLEM ON THE EDGE, MUSTANG, FLEX, EXPLORER AND LINCOLN MKX. VERY DISAPPOINTED AND DANGEROUS! GREAT VEHICLE BUT POOR QUALITY OF ELECTRONIC PARTS I HOPE AND PRAY THIS NEVER HAPPENS TO SOMEONE WHO PANICS WHILE ON THE INTERSTATE. VEHICLE WILL NOT BE DROVE UNTIL THIS ISSUE IS FIXED. DATE OF INCIDENT OCTOBER 9TH, 2015 APPROXIMATELY 7:45 AND 8:00-8:15. MILEAGE APPROXIMATELY 105,XXX.

Oct 10, 2016

THE ENGINE DIED, AS I WAS DRIVING THE CAR DOWN THE INTERSTATE. THE STEERING WHEEL LOCKED AS I TRIED TO EXIT AND MY CAR DRIFTED INTO ONCOMING TRAFFIC. FORTUNATELY THERE WAS NO ACCIDENT BUT WHEN I WAS FINALLY ABLE TO GET THE CAR TO THE SIDE OF THE ROAD IT WAS SEVERELY SMOKING AND I HAD TO GET MYSELF AND MY DAUGHTER OUT OF THE CAR IMMEDIATELY. ALSO, THE HEAD GASKETS AND RADIATOR BLEW AND NOW THERE IS A MAJOR ELECTRICAL PROBLEM WITH THE CAR THE SERVICE DEPARTMENT COULD NOT DIAGNOSE AFTER 5 HOURS OF INVESTIGATING.

Feb 04, 2016

MY WIFE WAS DRIVING ON A SURFACE STREET WITH OUR INFANT BOYS IN THE BACK SEAT. WITHOUT WARNING, THE 2011 FORD EDGE LOST ALL POWER AND THE ENGINE VIBRATED INTENSELY. IT COULD HAVE CAUSED A SERIOUS COLLISION. SHE RESTARTED THE CAR AND TRIED TO MAKE IT HOME SAFELY AND SLOWLY. IT HAPPENED AGAIN ON THE WAY. THE NEXT DAY (7/20/15), WHEN WE DROVE THE SUV TO THE DEALERSHIP, IT HAPPENED A 3RD TIME. GALPIN FORD (N HILLS, CA) DIAGNOSED IT WITH A FAULTY THROTTLE BODY, NOT COVERED BY OUR 7-YEAR POWERTRAIN LIMITED WARRANTY. THIS IS A CERTIFIED PREOWNED FORD EDGE THAT WE PURCHASED A LITTLE OVER A YEAR AGO. THROTTLE BODIES SHOULD NOT FAIL WITH 45K MILES ON THE CAR. AND, IT SHOULD BE COVERED BY THE WARRANTY, OR BETTER YET...IT SHOULD BE A RECALL. THE LOSS OF POWER IS A DANGEROUS PROBLEM THAT FORD SHOULD TAKE RESPONSIBILITY FOR. *TR

Jul 20, 2015

+ 3 more complaints for this component

ELECTRICAL SYSTEM,ENGINE

8 complaints

SITTING IN A DRIVE THRU AND CAR BEGINS TO RUN HOT ONCE AGAIN DUE TO THE COOLING FANS NOT KICKING ON. THIS IS AN ONGOING PROBLEM WITH THIS CAR. I HAVE REPLACED AN ENTIRE ENGINE ALONG WITH THE COOLING FAN MODULE AND ASSEMBLY. OVER 2000 IN REPAIRS ALL DUE TO A COOLING FAN MALFUNCTION AND IS ACTING LIKE IT AGAIN. *TR

May 22, 2020

THE SUV GAVE ME A BLINKING ENGINE LIGHT. DECODING TO A MISFIRE PROBLEM. THE FIRST TIME I HAD THE CAR LOOKED AT THEY REPLACED THE COIL PACKS. ABOUT 10,000 MILES LATER I GOT THE SAME MISFIRE PROBLEM. SOME OF THE COIL PACKS WERE MELTED. I HAD THE SUV TOWED TO A GARAGE AND THEY SAID THE ENGINE CONTROL MODULE IS DEFECTIVE. THEY REPLACED THE CONTROL MODULE FOR $1500.00. YIKES. DEALER TOLD ME THAT FORD MOTOR COMPANY KNOWS THE ECM IS DEFECTIVE BUT WON'T RECALL SO I HAVE TO PAY FOR THEIR SCREW UP. WANT A REFUND FROM FORD.

Dec 28, 2019

HAZARD WARNING TOUCH BUTTON QUIT WORKING -- TOUCH THE BUTTON AND IT DOESNT WORK PART IS INTEGRATED INTO THE SONY TOUCH CONTROL PANEL/ SCREEN WATER PUMP FAILURE WITHOUT WARNING -- DESTROYED THE ENGINE -- STARTED AS SPORADIC OVERHEATING THAT THERMOSTAT WAS REPLACED ALIVIATED IT FOR A SHORT TIME THEN IT STARTED OVER BACK TO THE GARAGE -- COULDNT FIND ANYTHING -- SUGGESTED TURN ENGINE OFF THEN BACK ON TO SEE IF TEMP SENSOR WAS THE ISSUE -- STOPPED AGAIN FOR A WHILE THEN IT HAPPENED AGAIN -- ALSO CAM SENSOR FAILURE WHEN THIS OCCURED -- TOOK TO GARAGE TEMP SENSOR CAM SENSORS AND THERMOSTAT REPLACED -- SYSTEM FLUSHED -- GARAGE STARTED IT UP -- OVERHEATING AGAIN -- NOW ENGINES SEIZED

May 06, 2019

CAR HAS STALLED TWO TIMES, ONE TIME WAS WHILE DRIVING AND TURNING INTO ONCOMING TRAFFIC. THE CAR WAS GOING FULL SPEED 55MPH , HAD NO ISSUES LEADING UP TO IT, I SLOWED DOWN TO RUN AND IT COMPLETELY SHUT DOWN - NO POWER STEERING, NO ACCELERATION IT WAS DEAD, THE ENGINE WAS OFF BUT THE CAR WAS STILL ON. OBVIOUSLY THIS WAS A HORRIBLE TIME FOR IT TO DIE. I WAS ABLE TO, BARELY, MAKE THE TURN WITHOUT POWER STEERING AND PULL OVER. I SHUT THE CAR OFF, TURNED IT BACK ON AND IT WAS FINE. THE OTHER TIME IT HAPPENED WAS MY 16 YEAR OLD DAUGHTER HAD JUST STARTED THE CAR, PUT IT IN REVERSE, AGAIN THE CAR ON BUT NOTHING WAS HAPPENING. THE ISSUE I HAVE HERE IS JUDGING BY THE ONLINE POSTS THIS IS HAPPENING TO A LOT OF FORD SUV'S BUT BECAUSE THIS ISN'T A RECALL THE SERVICE PEOPLE HAVE TO SEE IT ACTUALLY HAPPENING, SO IT NEVER CAN GET FIXED, BECAUSE IT IS VERY INTERMITTENT. I AM VERY DISAPPOINTED IN FORD AND NOT ISSUING A RECALL, PUTTING LIVES IN DANGER - I WILL BE SELLING ALL OF OUR FORDS ( WE HAVE 3).

May 12, 2016

TL* THE CONTACT OWNED A 2011 FORD EDGE. WHILE DRIVING APPROXIMATELY 5 MPH INTO THE DRIVEWAY, THERE WAS SMOKE AND FLAMES ERUPTING UNDERNEATH THE HOOD. IN ADDITION, THERE WAS SMOKE IN THE CABIN. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE AND A FIRE REPORT WERE FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. ...UPDATED 04/08/15 *BF

Mar 04, 2015

Fire: 1

+ 3 more complaints for this component

POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

8 complaints

65 MPH ON HIGHWAY, COMPLETE LOSS OF POWER... ELECTRONICS SEEMED TO SPUTTER OFF, THEN BACK ON FOR A FEW SECONDS, THEN OFF AGAIN, BUT THE VEHICLE SHUT COMPLETELY OFF MID HIGHWAY DRIVING WITH NO ABILITY TO STEER, ACCELERATE OR DECELERATE. ENDED UP AT A COMPLETE STOP ON THE HIGHWAY WITH NOTHING WORKING TO POWER THE VEHICLE BACK ON. HEATER SEEMED TO CONTINUE TO WORK, BUT NOTHING AS FAR AS THE ENGINE OR DASH, NO ELECTRONICS. CONTINUED TO TRY TO START THE VEHICLE OVER AND OVER AS ONCOMING VEHICLES SWERVED AROUND ME AT 60 TO 70 MPH. DIALED 911 AND HAD TO WAIT 15 MINUTES BEFORE A POLICE CAR PARKED BEHIND THE FORD EDGE WITH FLASHERS ON. LITERALLY NO WARNING, NO WARNING LIGHTS, NO NOTHING. VEHICLE SIMPLY LOST POWER... COMPLETELY TURNED OFF. THIS WAS HANDS DOWN ONE OF THE MOST FRIGHTENING EXPERIENCES FOR MY DAUGHTER WHO WAS DRIVING AT THE TIME. SHE'LL LIKELY NOT GET BACK INTO THAT VEHICLE.

Apr 20, 2020

1.A WRENCH SHAPED LIGHT CAME ON FROM INSTRUMENT PANEL, AND HAVING A SUDDEN LOSS OF POWER WHILE DRIVING. 2.THE ACCELERATOR STOPS WORKING OR HAS EXTREMELY LIMITED POWER. 3.AFTER POWER OFF THE VEHICLE AND WAIT FOR 10-15 MINUTES TO RESTART THE VEHICLE, THE WRENCH SHAPED LIGHT GOES AWAY AND THE VEHICLE IN DRIVABLE CONDITION AGAIN. BUT THE PROBLEM COULD HAPPEN AGAIN WITHIN A DAY OR IN FEW DAYS. IT IS REALLY DANGEROUS WHILE DURING IN HIGHWAY OR IN BUSY ROADS WHEN THIS PROBLEM OCCURRED. THE PROBLEM HAPPENS RANDOMLY. SOMETIMES IT COULD HAPPEN SEVERAL TIMES IN A DAY, SOMETIMES IT WON'T HAPPEN IN A WEEK. I CALLED FORD DEALERS AND THEY SAID TO DIAGNOSTIC IT FOR $98 AND ONLY WHEN THE SYMPTOM HAPPENS THEY WILL BE ABLE TO FIND THE REAL CAUSE. I SEARCHED ONLINE AND IT'S A VERY COMMON PROBLEM TO 2010 -2013 FORD EDGE OWNERS.

Sep 14, 2016

WHILE DRIVING DOWN THE HIGHWAY, MY 2011 FORD EDGE LOST ALL ACCELERATION AND THE AWD WARNING LIGHT CAME ON WITH THE LIGHTED SYMBOL OF A WRENCH. I WAS ALMOST REAR ENDED BY SEVERAL CARS BEFORE I COULD MAKE IT SIDE OF ROAD. I HAD TO SHUT VEHICLE COMPLETELY DOWN AND RESTART. THIS PROBLEM CONTINUED FOR SEVERAL MORE TIMES. FORD NEEDS TO ADDRESS THIS PROBLEM BEFORE SEVERAL PEOPLE GET KILLED.

Jun 27, 2016

CERTIFIED PRE-OWNED 2011 FORD EDGE LIMITED AWD. PURCHASED IN NOV. 2014. ON MONDAY, JUNE 8, 2015 AS I WAS DRIVING AT 55 MPH, A LIGHT CAME ON ON THE LEFT HAND SIDE OF THE INSTRUMENT PANEL. THE LIGHT SAID "AWD OFF" AND HAD A LITTLE WRENCH SYMBOL ON IT. THE CAR ABRUPTLY LOST POWER AND I JUST COASTED OUT OF THE WAY OF TRAFFIC AND ONTO THE SIDE OF THE ROAD BECAUSE THERE WAS NO SHOULDER. I TRIED TO PRESS THE GAS PEDAL BUT NOTHING HAPPENED--THERE WAS NO ACCELERATION. MY VEHICLE ESSENTIALLY "DIED" WITHOUT WARNING IN TRAFFIC. WEATHER CONDITIONS WERE SUNNY ABOUT 85 DEGREES. THE RADIO AND AC WORKED, BUT THE GAS PEDAL DID NOT. THE VEHICLE SOUNDED LIKE IT WAS GOING TO STALL OUT AND WAS SPUTTERING AS I COASTED. I PUT THE VEHICLE IN "PARK" AND TURNED THE VEHICLE OFF. I WAITED SEVERAL MINUTES AND RESTARTED THE VEHICLE. VEHICLE SEEMED TO WORK OK AND NO WARNING LIGHTS CAME BACK ON AFTERWARDS. I CALLED THE DEALERSHIP AND ARRANGED FOR ME TO HAVE MY CAR INSPECTED FOR THE CAUSE OF THIS MALFUNCTION. I PAID $111.30 FOR THE VEHICLE TO BE HOOKED TO A DIAGNOSTIC MACHINE BUT THE DEALERSHIP WAS UNABLE TO GET ANY "CODES" FROM A DIAGNOSTIC READING NOR COULD THE DEALER REPLICATE THE WARNING LIGHT TO COME ON. ON JUNE 24, 2015 THE SAME ISSUE HAPPENED AGAIN. I TOOK A PHOTO OF THE LIGHT ON THE DASH, SENT IT TO DEALERSHIP. THIRD TIME HAPPENED ON FRIDAY, JULY 10, 2015 AND I WAS ON THE HIGHWAY IN THE PASSING LANE AND HAD TO COAST ACROSS THE SLOW LANE TO GET OUT OF THE WAY OF TRAFFIC SO I WOULDN'T CAUSE AN ACCIDENT. AGAIN, I TOOK PHOTOS OF THE ODOMETER AND THE "AWD OFF" LIGHT AND SENT TO DEALERSHIP. DEALERSHIP SYS WITHOUT A CODE FROM DIAGNOSTIC MACHINE, THEY CAN'T TELL WHAT IS WRONG. FOURTH TIME HAPPEN LAST NIGHT, JULY 14, 2015. THIS IS A HUGE ISSUE AS FROM RESEARCHING ON THE INTERNET, A LOT OF OTHER FORD EDGE OWNERS EXPERIENCED THE SAME PROBLEM! PLEASE HELP! I FEEL LIKE I'M GETTING NO HELP!

Jul 15, 2015

WHILE DRIVING THROUGH AN INTERSECTION, VEHICLES STALLED. "AWD FAIL" LIGHT EXHIBITED. TURNED OFF IGNITION AND RESTARTED. SECOND EVENT, SAME CIRCUMSTANCES, AGAIN HAD TO COAST TO SIDE OF INTERSECTION TO RESTART. SAME INDICATIONS. TOOK TO DEALERSHIP AND DIAGNOSED AS THROTTLE BODY FAILURE. HAD TO BE REPLACED. CONCERNS: (1) SAFETY (2) THROTTLE BODY SHOULD NOT BE FAILING WITH THIS FEW MILES (3) FORD FORUM INDICATES THAT THIS IS A RECURRING ISSUE WITH OTHER FORD EDGE VEHICLES. BUT THERE HAS BEEN NO RECALL OR EXTENDED WARRANTY. *TR

Oct 18, 2014

+ 3 more complaints for this component

SEATS

8 complaints

THE DRIVER'S SEAT HAS STARTED COMING FORWARD DURING MODERATE TO SUBSTANTIAL BRAKING, AND BACKWARDS DURING SIMILAR ACCELERATION.

Feb 25, 2020

TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING AT AN UNKNOWN SPEED AND ATTEMPTING TO STOP ABRUPTLY, THE FRONT DRIVER'S SEAT FRACTURED, FELL FORWARD, BACKWARDS, AND THEN LAYED DOWN FLAT. THE VEHICLE WAS TAKEN TO MIKE BROWN FORD (866-562-7500, LOCATED AT 4950 E U.S. HWY 377, GRANBURY, TX 76049) WHERE IT WAS DIAGNOSED THAT THE BOTTOM OF THE SEAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

May 08, 2019

WHEN ACCELERATING, YOU CAN FEEL THE DRIVERS AND/OR PASSENGER FRONT SEAT SHIFT BACKWARD. WHEN STOPPING, YOU CAN FEEL THE DRIVERS AND/OR PASSENGER FRONT SEAT SHIFT FORWARD. I HAVE QUESTIONED THIS AT THE DEALERSHIP WITHOUT RESOLUTION. I CAN'T FIND ANYTHING THAT WILL ALLOW ME TO TIGHTEN DOWN THE SEATS. I DON'T FEEL THIS EXTRA PLAY IN THE SEAT IS SAFE IN THE EVENT OF A WRECK.

Apr 21, 2019

ON JUNE 24, 2015 THE DEALERSHIP SERVICE DEPARTMENT HAD TO REPLACE THE SEAT TRACK ON THE DRIVERS SIDE. IT WAS STUCK IN THE UP POSITION AND WOULD GRIND WHEN YOU TRIED TO MOVE IT WITH THE POWER SWITCH. NOW 2/1/2018 THE DRIVERS SIDE SEAT IS NOT SECURE AND IT ROCKS WHEN YOU ACCELERATE AND BRAKING. FORD SERVICE DEPARTMENT INFORMED ME TODAY THAT THE TRACK NEEDS TO BE REPLACED AGAIN. COST TO ME WOULD BE $1,640.00. A QUICK SCAN OF THE "FORD EDGE FORUM" INDICATED AT LEAST 18 REPORTS OF THE SAME PROBLEM. TO ME THIS IS A SERIOUS SAFETY CONCERN AND SHOULD BE FIXED BY THE FORD MOTOR COMPANY. I SPOKE WITH FORD'S CUSTOMER RELATIONS DEPARTMENT THIS MORNING 2/1/2018 AND THEY ASSIGNED A CASE NUMBER AND WILL LET ME KNOW WHAT FORD WILL DO PROVIDE ASSISTANCE IN THE REPAIR OF THIS PROBLEM. A SOLUTION BY FORD SHOULD BE FOUND AND A RECALL SHOULD GO OUT TO FIX THIS PROBLEM ONCE AND FOR ALL.

Feb 01, 2018

THE FRONT SEAT IS TIGHT AND HAD A DEALER TO CHECK THAT BUT WHEN U ACCELERATE THE SEAT JUMPS BACKWORDS AND WHEN YOU BRAKE THE SEAT JUMPS FORWARDS. THE SEAT TRACK IS BAD. AFTER READING ONLINE ALOT OF PEOPLE ARE HAVING THIS ISSUE.

Oct 28, 2015

+ 3 more complaints for this component

POWER TRAIN,ELECTRICAL SYSTEM

8 complaints

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT AFTER STOPPING THE VEHICLE, THE VEHICLE FAILED TO SHUT OFF WHILE THE SHIFT INTO PARK ERROR WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT INTO PARK AND THE EMERGENCY BRAKE WAS OPERATED IN ORDER TO PARK THE VEHICLE. THE CONTACT CALLED BOB BOYD FORD DEALER AT 740-654-1122 WHERE THEY INFORMED THE CONTACT THE PRICE FOR A DIAGNOSTIC TEST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 160,000. THE VIN WAS NOT AVAILABLE.

Dec 13, 2017

ALERT STATING "AWD OFF" AND AN IMAGE OF A WRENCH SUDDENLY CAME ON WHILE DRIVING. CAR SPUTTERED AND WAS UNABLE TO ACCELERATE. PULLED OVER, TURNED CAR OFF AND WAITED A FEW MINUTES. WHEN TURNED BACK ON, ALERT WAS OFF. LUCKILY I WAS ON A RESIDENTIAL STREET, BUT COULD POSE A DANGEROUS SITUATION IF ON THE HIGHWAY OR DURING TRAFFIC DUE TO INABILITY TO ACCELERATE OR DRIVE CAR.

Sep 15, 2016

DRIVER DOOR AJAR LIGHT STAYS ON EVEN WHEN THE DOOR IS CLEARLY CLOSED. THE CAR WILL NOT STAY LOCKED; I PRESS THE DOOR LOCK AND THE DOORS LOCK AND THEN IMMEDIATELY UNLOCK SO I CANNOT HAVE MY CAR DOORS LOCKED WHILE I AM DRIVING. THIS IS A CONSTANT PROBLEM; IT IS NOT INTERMITTENT. I AM VERY DISAPPOINTED IN THIS CAR. I HAVE HAD TO HAVE THE THROTTLE BODY REPLACED AT A COST OF $500.00, I HAVE HAD A BRAKE BOOSTER FAILURE WHICH HAD TO BE FIXED, AND NOW THIS PROBLEM WHICH I READ IS A COSTLY FIX. THIS IS MY FIRST FORD VEHICLE; WHAT IS THE PROBLEM?

Feb 22, 2016

TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE IDLING, THE VEHICLE BEGAN TO SMOKE AND THERE WAS AN ABNORMAL ODOR INSIDE THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER TAKE OFF UNIT MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANAFCTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 14,652.

Nov 16, 2015

COMING OUT OF AN UNDERGROUND PARKING GARAGE AND THE VEHICLE SUDDENLY STOPPED AND I RECEIVED AN ORANGE WRENCH ERROR MESSAGE STATING AWD OFF. THE VEHICLE WOULD NOT ENGAGE IN A DRIVABLE GEAR. I HAD TO DRIFT TO A SPOT WHERE I COULD BE OUT OF THE LINE OF TRAFFIC, AT WHICH TIME I STOPPED THE VEHICLE/BRAKEDP; SHIFTED INTO PARK, AND TURNED OFF THE IGNITION. UPON RE-STARTING THE VEHICLE, IT APPEARED TO RESOLVE. UPON DOING RESEARCH, I RECENTLY TOOK THE VEHICLE TO THE FORD SERVICE DEPT AND THEY RESET THE TRANSMISSION COMPUTER AS I HAD BEEN EXPERIENCING SLIPS OR ROUGH STARTS WHEN DRIVING/ACCELERATING OVER THE LAST 2-3 MONTHS. THE INCIDENT DESCRIBED ABOVE OCCURRED APPROXIMATELY 2.5 WEEKS AFTER THAT SERVICE VISIT. *TR

Dec 18, 2014

+ 3 more complaints for this component

STRUCTURE,LATCHES/LOCKS/LINKAGES

8 complaints

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DRIVER'S DOOR AJAR WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT, BUT EVENTUALLY EVOLVED TO A CONSISTENT FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 77,100. THE CONSUMER REQUESTED A NON-TAKATA REPLACEMENT FOR THE AIRBAG RECALL. UPDATED 08/10/2017*JS

Apr 07, 2017

TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING VARIOUS SPEEDS, THE DRIVER'S DOOR AJAR WARNING INDICATOR ILLUMINATED. AS A RESULT, ALL THE DOORS FAILED TO AUTOMATICALLY LOCK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT DRIVER'S DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE FAILURE MILEAGE WAS 130,000.

Apr 03, 2017

THE DOOR LATCH SENSOR IN THE DRIVERS DOOR IS MALFUNCTIONING. SHOWS A DOOR AJAR WARNING ON INSTRUMENT CLUSTER WHEN DOOR IS ACTUALLY CLOSED TIGHT. THIS WARNING INDICATION PREVENT THE DOORS FROM LOCKING WHEN DRIVING. BIG SAFETY ISSUE! IT ALSO CAUSES INTERIOR LIGHT TO STAY ON, AND NIGHT TIME DRIVING WITH THAT INTERIOR LIGHT GLARE IS A SAFETY ISSUE. THE DOME LIGHTS HAVE ALSO STAYED ON WHEN PARKED, CAUSING THE BATTERY TO GO DEAD. THIS ISSUE FIRST WAS NOTICED 7/10/16 AND CONTINUES INTERMITTENTLY EACH TIME THE VEHICLE IS DRIVEN. *TR

Oct 16, 2016

TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING AT VARIOUS SPEEDS, THE INTERIOR LIGHTS REMAINED ILLUMINATED AND THE PASSENGER AND DRIVER SIDE DOOR AJAR WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE DOORS WOULD NOT LOCK. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE DETAILS OF THE DIAGNOSIS COULD NOT PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 71,000. THE VIN WAS NOT AVAILABLE.

Nov 30, 2015

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR OPEN WARNING LIGHT REPEATEDLY ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT ALL FOUR DOORS FAILED TO LOCK WHEN THE VEHICLE WAS BEING OPERATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 77,517.

Oct 16, 2015

+ 3 more complaints for this component

ENGINE AND ENGINE COOLING

8 complaints

UNABLE TO PASS EMISSIONS BECAUSE THE SYSTEM RESETS ITSELF ON RESTART RESULTING IN MY EMISSIONS TEST SENSORS REPORTING INCOMPLETE INSTEAD OF COMPLETE. SAME AS FORDS 13E04 BUT MY VIN IS NOT COVERED BY THAT RECALL. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Jan 29, 2017

TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT NOTICED EXHAUST FUMES IN THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000. THE VIN WAS UNAVAILABLE.

Jul 06, 2016

WHILE DRIVING ON THE 56 FREEWAY WITH ONLY LESS THAN A ONE MINUTE WARNING OF A ORANGE COLOR WRENCH ON THE LEFT SIDE OF THE WHEEL WHICH WENT ON. I LOST ALL POWER TO MY 2011 FORD EDGE INCLUDING BRAKE, ACCELERATOR YOU NAME IT NO POWER WHAT SO EVER. I WAS SO LUCKY I WAS ABLE TO MAKE IT TO THE SHOULDER VERY SCARY. I HAVE OWNED MANY CARS, BUT NEVER EXPERIENCES SOMETHING SO SCARY. THIS IS THE SECOND TIME THIS HAS HAPPENED THE FIRST TIME WAS ON 10/6/2014. BOTH TIMES I TOOK IT TO MY LOCAL FORD DEALERSHIP LOCATION THE FIRST TIME THEY HAD MY CAR FOR 2 FULL DAYS AND WERE UNABLE TO DETERMINE THE PROBLEM. THE SECOND TIME I PICKED UP MY CAR AFTER 1 FULL DAY AND I WAS INSTRUCTED THAT THEY CONTACTED FORDS MAIN OFFICE REGARDING THIS MATTER. I WAS TOLD ON THE PHONE BY STAFF THAT I CAN COME AND PICK UP MY CAR, BUT I WILL NEED TO HAVE A COMPUTER ATTACHED TO IT. I SAID WHILE WHY CANT YOU JUST KEEP THE VEHICLE UNTIL YOU FIND THE PROBLEM AND GIVE ME A RENT A CAR. "MY LOCAL DEALERSHIP SAID ABSOLUTELY NOT". I PICKED IT UP AT 420PM ON 10/17/14 THEY GAVE ME NO PAPERWORK LIKE THEY DID WHEN I DROPPED IT OFF, BUT GAVE ME INSTRUCTIONS ON HOW TO USE THIS COMPUTER THING THEY INSTALLED IN MY CAR. WITH THE FOLLOWING INSTRUCTIONS I WAS TO HIT THE RED BUTTON WHEN MY CAR RUNS FUNNY, OR LOOSES POWER. I CAN ONLY PRESS IT 4 TIMES NO MORE THAN 4 TIMES. I TOLD THE STAFF MEMBER AT THE LOCAL DEALERSHIP THAT INSTRUCTED ME THAT I AM SCARED. EVENTHOUGH, MY LOCAL FORD DEALERSHIP KNOWS THAT I AM SCARED THEY STILL RELEASED THE CAR TO ME! PLEASE HELP OUR FAMILY WITH THIS MATTER REGARDING THE SAFETY OF THE 2011 FORD EDGE. *TR

Oct 19, 2014

Crash: 1

TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING AT APPROXIMATELY 65 MPH AND ACCELERATING, THE CONTACT NOTICED AN EXHAUST SMELL EMITTING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS FOUR DIFFERENT TIMES. THE TECHNICIANS STATED THE SMELL WAS CAUSED BY FUEL BYPASSING THE CATALYTIC CONVERTER. THE TECHNICIANS STATED THERE WAS NO REPAIR TO RESOLVE THE SMELL EMITTED IN THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,695. UPDATED 9/13/11 *CN THE MECHANIC AT THE DEALER WAS ALSO ABLE TO SMELL THE EXHAUST FUMES INSIDE THE VEHICLE. UPDATED 10/28/11

Aug 17, 2011

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH AND THE ENGINE STALLED WITHOUT PRIOR WARNING. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. THE ENGINE PIN CONNECTOR WAS FAULTY AND THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 800.

Jun 30, 2011

+ 3 more complaints for this component

FUEL SYSTEM, GASOLINE

7 complaints

See attached document for complaint.

Nov 19, 2025

The contact owns a 2011 Ford Edge. The contact stated that while the vehicle was unoccupied and parked inside the residential garage, there was a fuel odor entering the house. No warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with a roll-over valve failure. The contact was informed that the roll-over valve needed to be replaced along with other unknown repairs. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.

Oct 21, 2024

Failed fuel tank. Noticed fuel like smell when starting car for two weeks but saw no indication of anything wrong. Last week fuel splashed out from underneath vehicle after pulling out of driveway leaving large puddle and stream of fuel. Visual assessment indicated fuel leakage from top portion of fuel tank. Contacted mechanic who removed tank to assess source of leakage and found issue to be damage at rollover valve and severe leakage. There were no warning lamps or messages indicating issue. Severe fire hazard putting safety of my family, self, and home at risk.

Feb 08, 2022

The contact owns a 2011 Ford Edge. The contact stated that upon entering and exiting the vehicle, there was an abnormal fuel odor present. The contact took the vehicle to a dealer where they discovered a leak in the fuel tank due to a defective gasket. The contact stated that the same failure had occurred years prior. The same dealer had performed an unknown repair to the vehicle however, the failure recurred. The manufacturer was notified of the failure and they informed the contact that the VIN was not under recall. The vehicle was not repaired. The failure mileage was approximately 91,000.

Jun 04, 2021

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED UPON ENTERING HIS VEHICLE, HE SMELLED AN ABNORMAL ODOR OF GASOLINE AFTER REFUELING. THE CONTACT STATED THAT HE WENT INTO HIS GARAGE AND SAW A PUDDLE OF GASOLINE ON THE FLOOR. THE CONTACT CONTACTED AN INDEPENDENT MECHANIC WHO ADVISED HIM TO REFILL THE FUEL TANK TO DETERMINE WHERE THE LEAK WAS COMING FROM. THE MECHANIC PERFORMED A DIAGNOSTIC TEST AND THE RESULT WAS A LEAKING SEAL BY THE ROLLOVER VALVE SENSOR. THE MANUFACTURER WAS NOTIFIED, AND INFORMED THE CONTACT TO FILE A COMPLAINT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 86,000.

Aug 14, 2020

+ 2 more complaints for this component

AIR BAGS

7 complaints

Vehicle is owned by my parents. I am his adult son [XXX] ). My father was driving. He failed to stop in time to avoid impacting the vehicle in front. Based on pictures and in-person inspection, he was traveling at a speed that should have deployed the driver's and front seat passenger's air bags. These did not deploy. The side airbag did deploy. No dashboard warnings indicated a problem with the airbags. No recall was in place. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Nov 29, 2023

Crash: 1

THE AIR BAG LIGHT KEEPS COMING ON

Jan 06, 2019

TAKATA RECALL NO REPLACEMENT AVAILABLE

Mar 27, 2018

TAKATA AIR BAG

Jun 23, 2016

ISSUE 1: THE CAR CONTINUES TO SAY THAT THE DOOR IS NOT CLOSED. I WILL OPEN AND RECLOSE AND IT STILL DOES NOT CLEAR THE READ ERROR ON THE DASH. IT IS THE DRIVERS DOOR. I HAVE DONE RESEARCH ONLINE AND THIS SEEMS TO BE A COMMON ISSUE. THE DOME LIGHTS STAY ON UNTIL SPEEDS OF 12 MPH ARE REACHED AND IF BACKING UP IT WILL NOT TURN OFF. THE DOORS WILL NOT LOCK WHEN INSIDE DUE TO THE DOOR AJAR. ISSUE 2: THIS HAS BEEN AN ONGOING ISSUE- THE AIR BAG LIGHT WILL COME ON MY CAR AFTER DRIVING FOR 20 MINUTES. THIS ONE IS CONCERNING TO ME BECAUSE NO ONE SEEMS TO KNOW WHY IT DOES IT. I HAVE CONTACTED FORD AND THEY SAY TO BRING TO LOCAL DEALER. LOCAL DEALER TELLS ME IT IS BECAUSE I HAVE WEIGHT ON THE PASSENGER SEAT - THIS ORANGE LIGHT WILL COME ON EVEN WHEN I DO NOT HAVE ANYTHING ON THE PASSENGER SEAT OR EVEN WHEN THE SEAT BELT ON THE PASSENGER SEAT IS BUCKLED. I AM SCARED THAT MY AIRBAGS DO NOT WORK WHEN THAT IS LIT-- LUCKILY I HAVE NOT BEEN IN AN ACCIDENT YET TO FIND OUT. BUT THEY DO NOT WANT TO FIGURE OUT THE ISSUE WITHOUT CHARGING ME AN ARM AND LEG TO LOOK INTO IT TO DIAGNOSE TO START.

Sep 22, 2015

+ 2 more complaints for this component

POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE

7 complaints

(ON MULTIPLE OCCASIONS )MY 2011 FORD EDGE UPON ACCLERATION THE VEHICLE LOSES THE ABILTIY TO ACCLERATE - SHUDDERS AND THE CHECK ENGINE FLASHES OR STAYS ON. SUPPOSEDLY COULD NOT FIND THE "CODE" THAT CAUSED IT. I HAVE HAD THE VEHICLE INTO 2 DIFFERENT DEALER SHIPS - ONE REPLACED THE TRANSFER CASE, THE OTHER THE CATALYTIC CONVERTER AND IGNITION COILS- TO THE COST OF OVER 600.00 ON A USED CERTIFIED VEHICLE. LESS THAN A FEW DAYS LATER SAME ISSUE - BACK TO DEALER SAID IT WAS A LOOSE WIRE. I NOW DRIVE THE VEHICLE VERY TENTATIVELY AND HOPE I DON'T HAVE TO ACCELERATE QUICKLY.THE VEHICLE PERSISTS IN THE ABILITY TO NOT ACCLERATE QUICKLY ( USUALLY AT 55 MPH OR HIGHER )WITHOUT THE ENGINE LIGHT FLASHING OR STAYING ON. IT ALSO SEEMS TO HAPPEN MOST FREQUENTLY ON QUICK ACCLERATION --ON RAMP OR GETTING UP TO FREEWAY SPEED . IT IS VERY DANGEROUS AS THIS USUALLY HAPPENS GETTING ON OR OFF THE FREEWAY OR STAYING UP WITH TRAFFIC, ONCE THE LIGHT GOES ON THE VEHICLE SHUDDERS AND WILL NOT ACCELERATE TODAY IT WILL BE 3 MONTHS FIRST VISIT WAS OCT 29 MILEAGE WAS 68000 AND HAS HAPPENED UP TO TODAY MULTIPLE TIMES AND MILEAGE IS NOW 74000 THE CHECK ENGINE LIGHT IS ON AGAIN BACK TO FORD DEALER AGAIN TOMORROW.

Jan 12, 2016

MY HUSBAND AND I WERE DRIVING HOME (GOING APPROXIMATELY 40 MPH) WITH OUR 2 YEAR OLD AND ALL OF THE SUDDEN THE CAR LOST POWER. IT DID NOT DIE BUT WOULDN'T GO OVER 5 MPH. THANKFULLY, WE WERE CLOSE TO HOME AND NOT ON A BUSY HIGHWAY. IF WE HAD BEEN ON A BUSY HIGHWAY I DO BELIEVE IT WOULD HAVE CAUSE AN ACCIDENT AND THAT TERRIFIES ME SINCE THIS IS OUR PRIMARY FAMILY VEHICLE. I HAVE READ THAT FORD EXTENDED THE WARRANTY FOR THIS ISSUE BUT WAS NOT MADE TO ISSUE A RECALL. UNFORTUNATELY, FORD INC'S "CUSTOMER SATISFACTION PROGRAM" FOR THIS ISSUE EXPIRED IN JANUARY 2015 SO NOW I WILL BE OUT THE MONEY TO FIX THIS EXTREMELY DANGEROUS ISSUE. FORD MOTOR COMPANY SHOULD BE MADE TO ISSUE A RECALL TO FIX THIS ISSUE BEFORE IT KILLS SOMEONE.

Oct 27, 2015

ABOUT 2-3 WEEKS AGO, WHILE DRIVING IN THE OUTER BANKS, NC, I HAD A SUDDEN LOSS OF POWER IN THE VEHICLE AND AN YELLOW WRENCH SIGN CAME. LUCKILY, I WAS ABLE TO PULL OFF THE ROAD AND SHUT THE CAR OFF. ONCE RESTARTED, IT WORKED OK. I WENT TO CAVALIER FORD DEALER AT PORTSMOUTH, VA AND THEY COULD NOT FIND ANYTHING WRONG. SINCE THERE WAS NO RECALL OR MENTION OF THIS PROBLEM FROM FORD, I WAS TOLD NOT TO WORRY ABOUT IT. TODAY, WHILE DRIVING WITH MY WIFE AND DAUGHTER, I HAD COMPLETE LOSS OF POWER WITH THE YELLOW WRENCH SIGN AGAIN. I HAD TO PULL ON THE WRONG SIDE OF THE ROAD WITH HAZARD LIGHTS ON. AGAIN, WE WERE LUCKY THAT WE DID NOT GET HIT. WHEN RESTARTED, I WAS ABLE TO DRIVE BACK HOME AND TAKE MY WIFE'S CAR. I AM TAKING THE FORD EDGE TO THE DEALER AGAIN. I AM LETTING YOU KNOW THAT, WHEN I GOOGLED FOR SIMILAR PROBLEMS, THERE WERE PLENTY OF COMPLAINTS ON THIS MODEL VEHICLE. YOU CAN FIND THESE REPORTS ON THE LINK BELOW: HTTP://WWW.ARFC.ORG/COMPLAINTS/2011/FORD/EDGE/POWER_TRAIN/PROBLEM.ASPX..UPDATED08\25\15 *BF UPDATED 12/1/2015*JS

Jul 24, 2015

OUR FAMILY WAS DRIVING ON A HEAVILY TRAVELED BRIDGE AT 40MPH AND THE VEHICLE IMMEDIATELY LOST ALL POWER AND IDLED ROUGHLY, FORCING US TO TRAVEL ON THE BRIDGE AT JUST A FEW MILES AN HOUR WITH OUR FOUR-WAY FLASHERS ON UNTIL WE REACHED THE SIDE OF THE ROAD. A WRENCH APPEARED ON THE COMPUTER SCREEN WITH THE MESSAGE AWD OFF. MY HUSBAND TURNED THE VEHICLE OFF AND THEN BACK ON AND IT RAN FINE UNTIL WE DROVE IT AGAIN AND SAME THING HAPPENED. WE ARE FEARFUL FOR OUR SAFETY AND BEG FORD TO RECALL. I VISITED SEVERAL WEBSITES AND SAW WAY TOO MANY CONSUMERS WITH THIS SAME SERIOUS SAFETY ISSUE. WE ARE GOING TO GET IT EVALUATED BY A MECHANIC TOMORROW AND PRAY THAT WE ARE ABLE TO SAFELY DRIVE IT TO THE GARAGE.

May 14, 2015

I WAS DRIVING WHEN I LOST ACCELERATION. A WRENCH LIGHT CAME UP ON MY SCREEN. THANKFULLY MY BRAKES STILL WORKED AND I WAS ABLE TO COAST TO A STOP, ALMOST GETTING REAR ENDED BY A SEMI, BUT THEN THE WHOLE MOTOR STARTED SHAKING AND SPUTTERING. I PUT MY VEHICLE IN PARK AND TURNED IT OFF. WHEN I WENT TO TURN IT BACK ON IT HESITATED FOR A MINUTE, BUT THEN STARTED. THIS DIDN'T HAPPEN AGAIN UNTIL A FEW WEEKS LATER WHILE ON THE HIGHWAY GOING 60MPH! I'VE HAD IT HAPPEN MULTIPLE TIMES SINCE THEN AND ALMOST BEING HIT A FEW OTHER TIMES. I'VE NOTICED THAT I DON'T HAVE AS MUCH POWER WHEN ACCELERATING EVEN WHEN THE WRENCH DOESN'T COME UP. TODAY IT HAPPENED TWICE WITHIN A COUPLE OF MINUTES AND THE CHECK ENGINE LIGHT CAME ON THIS TIME. I DON'T UNDERSTAND WHY THEY WON'T HAVE A RECALL WHEN SO MANY PEOPLE HAVE AN ISSUE! I'VE ALMOST BEEN HIT MULTIPLE TIMES WHEN THIS OCCURS AND I WOULD RATHER NOT HAVE ME OR MY CHILD HURT FROM A MALFUNCTION THAT NEEDS TO BE FIXED! *TR

Jul 30, 2014

+ 2 more complaints for this component

ELECTRICAL SYSTEM,SERVICE BRAKES

6 complaints

Number one my brakes are soft they say needs abs and their is recall but not on My vin number but on Ford edge 2011if it's on one should be on all recall safety is without brakes and my camera is black again recalls on other ford edge but again not mine please help

Nov 19, 2025

Have had 2 boosters put in. Still have pedal fade or pedal stiffness. Also had HCU put in as well as Anti lock brake unit put in. Still have same brake problems. Also during this whole fiasco the new pads and rotors got destroyed with in 3000 miles of installation due to brakes locking up while driving and not releasing the pads. We have over 5000.00 dollars invested into brakes and still have a brake problem . I have call the 1-800 customer service number over 5 times asking to speak to a supervisor and have been told the will call back with in 24 hours and the have never called back. This is a huge safety issue as well as an out of pocket issue. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Mar 21, 2023

2011 FORD EDGE LIMITED, INTERMITTENT PEDAL FADE. WHILE DEPRESSING BRAKE PEDAL, PEDAL WILL FADE TO THE FLOOR. EVENTUALLY PEDAL WILL RETURN TO NORMAL OPERATION OVER TIME. BRAKE BOOSTER AND MASTER HAVE BEEN REPLACED AND ARE FUNCTIONING NORMAL. THIS ISSUE IS INTERMITTENT AND EXTREMELY DANGEROUS AND SHOULD BE ADDRESSED. THIS ISSUE HAPPENS WHILE DRIVING, WIFE ALMOST HAD MULTIPLE ACCIDENTS DUE TO THE HCU VALVES STICKING OPEN ON ABS PUMP SIDE AND NOT CLOSING. EVENTS GET WORSE IN COLDER CONDITIONS. VEHICLE HAS BEEN IN THE SHOP MULTIPLE TIMES, FLUSHED WITH SPECIFIED BRAKE FLUID, BLED AND MECHANICALLY BLED. FORD DEALERSHIP STATED THAT THERE IS NOTHING ELSE THEY CAN DO FOR US. COST OF REPAIRS HAVE SURPASSED $2900 WORTH OF DIAGNOSTICS AND IS STILL NOT FIXED. VEHICLE IS LESS THAN 90K MILES ON IT AND IS CURRENTLY UNSAFE TO DRIVE.

Jan 22, 2021

WITH OUT WARNING THE BRAKES WILL GO OUT AFTER A FEW DAYS THEY WORK AGAIN . NO ONE KNOWS WHY . THEY CAN NOT FIND ANY REASON FORE THIS. THIS HAS HAPPENED 7 TIMES THIS IS A SAFETY PROBLEM AND NEEDS TO BE ADDRESSED PROMPTLY. THIS HAPPENS WHEN DRIVING THIS CAR.

Oct 10, 2019

VEHICLE WAS TRAVELING APX 35MPH WENT TO DEPRESS BRAKE AT STOP LIGHT, BRAKE FELT STUCK HALFWAY, VEHICLE DID NOT SLOW DOWN AND THEN BRAKES MAKE A HIGH PITCH BEEP SOUND WHEN FULLY DEPRESSED.

Sep 18, 2019

+ 1 more complaint for this component

VISIBILITY/WIPER

6 complaints

WHEN I TURN ON MY FRONT WIPERS THEY STAY ON. NO MATTER WHAT. THEY ALMOST HAVE A MIX OF THEIR OWN. THEY WON'T TURN OFF. EVEN F I TURN MY CAR OFF THEN BACK ON THEY STAY ON. I FEEL LIKE IT'S MORE OF A DISTRACTION WHEN IT'S NOT RAINING HAVING THEM ON.

Mar 07, 2021

WHILE DRIVING ON A CITY ROAD (APPROX 40 MPH) THE REAR WINDOW MADE A POPPING SOUND AND SHATTERED. A HOLE EMERGED ON THE DRIVER SIDE. IT LOOKS LIKE THE WINDOW PUSHED OUT AND THERE IS NO EVIDENCE THAT ANYTHING HIT THE WINDOW.

Apr 14, 2019

MY WIPER BLADES GO WILL GO OFF ABOUT EVERY 5-10 SECONDS AND KNOW IS IN OFF POSITION. MY VEHICLE CAN BE IN PARK OR IN MOTION AND STILL THE SAME. I'VE TWISTED THE KNOW ON AND OFF AND STILL THEY WILL NOT TURN OFF. STARTED ABOUT 3 WEEKS AGO AND STILL GOING

May 08, 2018

CAR WAS OPERATED IN COLD WEATHER ON MONDAY 12/28 AND THE REAR DEFROSTER WAS ACTIVATED. CAR SAT IN GARAGE FROM 12/28 EVENING THRU 12/30 AFTERNOON. SOMETIME AFTER 10:00 PM ON THE 29TH DEC, THE REAR WINDOW EXPLODED. VEHICLE WAS STATIONARY IN THE GARAGE

Dec 30, 2015

WIPERS HAVE A MIND OF THEIR OWN COMING ON WHEN EVER THEY WANT TO AND RUN ON INTERMITTENT. YOU COULD START THE CAR AND THE WIPERS START. DURING LOVE BUG SEASON SMEARING LOVE BUG GUTS ALL OVER THE WINDOW. CAUSING A DISTRACTION, NOT ONLY TO YOU BUT TO OTHER DRIVERS. TRYING TO FIDDLE WITH THE WIPER CONTROL TRYING TO GET IT TO STOP. I TOOK THE CAR TO NICK NICHOLAS FORD IN CRYSTAL RIVER FL ON 8-26-15 AM. THEY SAID THEY LOOKED AT IT AND THERE WAS NOTHING WRONG. DROVE TO WORK AND AT 11:00 AM ON 8-26-15 IT STARTED AGAIN AND ABOUT EVERY 35 SECONDS THEY WIPE ACROSS THE DRY WINDSHIELD. I CHECKED ON THE INTERNET AND OTHERS ARE HAVING THE SAME PROBLEM.

Aug 26, 2015

+ 1 more complaint for this component

ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

6 complaints

THE FRONT PASSENGER DOOR AJAR LIGHT RANDOMLY COMES ON AND STAYS ON WHICH KEEPS ON THE INTERIOR LIGHTS. CAUSING PASSENGERS TO FEEL U SAFE AS ND MAKING IT DANGEROUS TO DRIVE AT NIGHT AND NEARLY IMPOSSIBLE TO BACK UP. THE PARKING LIGHTS COME ON AND OFF A OUT OF NOWHERE DRAINING THE BATTERY WHICH LEAVES IT DEAD.

Feb 09, 2020

THE DOOR AJAR LIGHT INTERMITTENTLY STAYS ON EVEN WHEN ALL DOORS ARE CLOSED. THE LIGHT STAYS ILLUMINATED WHILE DRIVING OR STATIONARY. IT IS NOW CAUSING THE CAR ALARM TO GO OFF RANDOMLY AT ALL HOURS. THIS IS A SAFETY CONCERN TO AS THE AUTOMATIC DOOR LOCKING WHEN PUTTING THE CAR IN DRIVES DOES NOT ACTIVATE. I HAVE READ YEARS OF COMPLAINTS ON THE FORD OWNER FORUMS. IT'S TIME FOR FORD TO ISSUE A RECALL TO FIX THE PROBLEM. IT'S OBVIOUSLY THE DOOR LATCH SWITCH WHICH COSTS $400.00 TO HAVE REPLACED. PLEASE HELP. MY NEIGHBORS ARE VERY UPSET ABOUT BEING WOKEN UP AT ALL HOURS, BUT I DO NOT HAVE $400.00 TO HAVE THE ISSUES FIXED. THIS HAS BEEN HAPPENING ON AND OFF FOR OVER 2 YEARS, EVER SINCE THE ODOMETER READ OVER 50,000 MILES.

Sep 08, 2019

DOOR AJAR WARNING LIGHT STAYS ON WHILE VEHICLE IS RUNNING, MAKING IT IMPOSSIBLE TO LOCK DOORS WHILE DRIVING OR STOPPED IN TRAFFIC. WHEN VEHICLE IS PARKED, INTERIOR LAND EXTERIOR LIGHTS WILL TURN ON WITHOUT REASON. THIS CAUSES THE BATTERY TO DRAIN FREQUENTLY. IF DOORS ARE LOCKED WHILE VEHICLE IS PARKED, THE CAR ALARM WILL GO OFF FREQUENTLY.

Nov 17, 2017

ALARM JUST GOES OFF WHEN VEHICLE IS PARKED AND NO ONE IS AROUND. IT EVEN GOES OFF IN GARAGE.

Oct 18, 2017

INTERMITTENTLY, HAZARD LIGHTS COME ON WHILE CAR IS PARKED.

Oct 18, 2017

+ 1 more complaint for this component

EXTERIOR LIGHTING,STRUCTURE

6 complaints

MY PASSENGER DOOR INDICATES THAT WHEN CLOSED THAT IT IS NOT. THE DOME LIGHT STAYS ON AND SO DOES THE DASH INDICATOR. IT HAS ALSO DONE IT WHILE DRIVING DOWN THE ROAD. CREEPY, SINCE I'M DISABLED AND HAVE HANDS CONTROLS TO DRIVE. SO I HAVE TO PULL OVER AND RECLOSE THE DOOR. PLUS ONCE THE LIGHTS COME ON I CAN'T SEE WHILE DRIVING AT NIGHT. *TR

Jan 03, 2017

DOOR AJAR WILL NOT TURN OFF FOR DRIVERS DOOR. PROBLEM IS INTERMITTENT, HOWEVER MORE CONSTANT WHEN IT IS HOT OUT SIDE. THIS CAUSES THE DOME LIGHT TO REMAIN ON. YOU CAN OPEN AND CLOSE THE DOOR SEVERAL TIME AND SOMETIMES THE WARNING WILL STOP. MAKES DRIVING DIFFICULT WHEN IT IS DARK OUT BECAUSE OF THE DOME LIGHT BEING ON. *TR

Dec 09, 2016

DOOR AJAR WARNING ALWAYS ON RESULTING IN DOORS NOT LOCKING WHEN CAR IS IN MOTION, DOME LIGHTING STAYING ON WHEN EXITING THE CAR AND NOT BEING AWARE IF CAR DOOR IS SHUT.

Nov 04, 2016

THE DRIVER SIDE DOOR IS ALWAYS AJAR. THE DRIVER AJAR LIGHT STAYS ON AT ALL TIMES. THIS CAUSES THE DOME LIGHTS TO STAY ON AT ALL TIMES AND RUN THE BATTER DEAD. USELESS TO PURCHASE ANEW BATTERY! ALSO, THIS CAUSES THE SECURITY SYSTEM TO NOT WORK AND I HAVE TRIED THE WD 40 THING AND ANYTHING ELSE THAT HAS BEEN SUGGESTED TO ME AND NOTHING WORKS. BATTERY IS ALWAYS DEAD AND RECHARGING AND JUMPING ALL THE TIME. THIS HAS BEEN GOING ON FOR SEVERAL MONTHS NOW.

Jan 18, 2016

JUST AFTER THE MANUFACTURERS WARRANTY EXPIRED AT 36,000 MILES THE "DRIVER DOOR AJAR" NOTIFICATION CAME ON AND WILL NOT GO OUT. THIS IS AN EXTREMELY COMMON PROBLEM AND WELL KNOWN TO FORD. SAFETY CONCERNS ARE THAT THE LIGHTING WILL NOT GO OUT AND DRIVING AT NIGHT IS SEVERELY HAMPERED AND THE DOORS CANNOT BE LOCKED WHILE THE VEHICLE IS IN MOTION. THE NO-LOCK ISSUE IS A MAJOR PROBLEM WHILE HAVING CHILDREN IN THE CAR...IE, GRANDDAUGHTER. *TR

Apr 12, 2015

+ 1 more complaint for this component

POWER TRAIN,VEHICLE SPEED CONTROL

6 complaints

VEHICLE LOST POWER PULLING OUT IN TRAFFIC (SO GLAD I DIDNT GET HIT), WOULD NOT ACCELERATE AND THE YELLOW WRENCH APPEARED ON THE INSTRUMENT PANEL. ONLY WAY TO CORRECT PROBLEM WAS TO RESTART ENGINE (THIS HAPPENED 3 TIMES TRYING TO GET HOME). THE THIRD TIME THE SERVICE ENGINE SOON LIGHT CAME ON AND I WAS ABLE TO PULL THE CODES AND HAD A P2111 AND A P2112. AFTER LOOKING INTO THIS ISSUE IT LOOKS REALLY COMMON WHY WOULD THEY NOT RECALL IT LIKE THE FORD FUSION?

Jun 22, 2015

WHILE DRIVING DOWN A LOCAL 4-LANE ROAD, THE 2011 FORD EDGE LOST POWER, BECAME UNRESPONSIVE TO THE ACCELERATOR PEDAL, AND THE "WRENCH" SYMBOL APPEARED ON THE INSTRUMENT PANEL. THE CAR WOULD STILL MOVE FORWARD (PERHAPS 5 MPH OR LESS), AND WE WERE ABLE GET THE FLASHERS ON AND TO PARK ON A SIDE ROAD. THE SITUATION WAS VERY DIFFICULT AS WE HAD TO CROSS A LANE OF TRAFFIC AT LOW SPEED, WHERE TRAFFIC NORMALLY MOVES AT 40-50 MPH. AFTER LOOKING IN THIS DATA BASE AND AT OTHER INTERNET SOURCES, THIS PROBLEM SEEMS TO BE RELATIVELY COMMON TO THE FORD EDGE, BUT WE HAVE NOT RECEIVED A RECALL LETTER ABOUT IT. *TR

Sep 30, 2014

ACTUALLY HAPPENED TWICE. ONCE AT 60 MPH AND AGAIN AT ABOUT 15MPH. THE CAR IMMEDIATELY DECELERATES ON ITS OWN AS IF IT IS NOT GETTING GAS. THE "WRENCH" ICON COMES ON. WHEN THE CAR IS TURNED OFF AND RESTARTED, IT FUNCTIONS NORMALLY. SEVERAL SIMILAR INSTANCES REPORTED ON INTERNET. *TR

Sep 16, 2014

I WAS DRIVING ALONG ON A 2 LANE HIGHWAY WHEN ALL OF A SUDDEN I HAD NO POWER IN THE GAS PEDAL, AND AN ORANGE WRENCH LIGHT POPPED UP IN MY DASH. I PULLED OFF THE ROAD AND PUT MY CAR IN PARK. IT WAS IDLING VERY ROUGH. I TURNED THE CAR OFF AND AFTER A FEW MINUTES I CRANKED IT BACK UP AND IT WAS FINE. I TOOK IT TO TALLAHASSEE FORD ON MAGNOLIA. WHEN I GOT THERE AND TOLD THE SERVICE GUY WHAT THE PROBLEM WAS HE IMMEDIATELY SAID IT WAS THE THROTTLE BODY. TWO DAYS LATER HE CALLED AND SAID THEY REPLACED THE PCM. IT WAS FINE FOR 24 HOURS THEN IT DID THE SAME THING AGAIN IN DOWNTOWN TRAFFIC. I TOOK IT BACK TO FORD AND THEY REPLACED MY DIRTY AIR FILTER AND THAT WAS IT. NOW IT'S BACK AT FORD RIGHT NOW, BECAUSE THE PROBLEM IS NOW HAPPENING MORE FREQUENTLY AND IS VERY DANGEROUS AS I DO A LOT OF INTERSTATE DRIVING, AND THEY JUST CALLED TO TELL ME IT'S THE THROTTLE BODY AND IT WOULD BE NEARLY $600 TO REPLACE IT. I FEEL LIKE I'VE GOTTEN THE RUN AROUND! *TR

Sep 11, 2014

GOING DOWN A BUSY ROAD AT 45MPH, MY 2011 FORD EDGE DID A SLIGHT JERK AND I LOST THE ABILITY TO ACCELERATE. I WAS NEARLY REAR ENDED! THIS INCIDENT HAS HAPPENED 3 TIMES IN 3 WEEKS. THEY OCCUR AT RANDOM AND WITHOUT WARNING. A WRENCH ICON WILL DISPLAY ON THE DASH WHEN IT OCCURS. I HAD TO COAST TO THE SHOULDER OF THE ROAD TO STOP SINCE I COULD NOT ACCELERATE, NOR DID THE MOTOR REV WHEN I PRESSED THE GAS. ONCE STOPPED ON SHOULDER, I CUT THE VEHICLE OFF AND BACK ON. IT TOOK LONGER THAN NORMAL TO CRANK. ONCE IT FINALLY STARTED UP I WAS ABLE TO CONTINUE DRIVING WITH NO PROBLEMS. I BROUGHT THE VEHICLE IN TO A FORD DEALER TO SEE WHAT THE ERROR MESSAGES READ AND THEY WERE UNABLE TO FIND ANY MESSAGES ON MY CAR. THIS FACT MADE IT SO I COULD NOT USE MY WARRANTY COVERAGE TO COVER REPAIR COST. THIS IS LUDICROUS! SINCE THIS ISSUE IS RECURRING AND ,AFTER RESEARCH, FOUND TO BE PREVALENT IN MANY FORD MODELS, FORD SHOULD STEP UP AND RECALL THIS ISSUE BUT THEY WON'T. THIS IS A DANGEROUS ISSUE AND COULD CAUSE INJURIES! *TR

Aug 22, 2014

+ 1 more complaint for this component

POWER TRAIN,FUEL/PROPULSION SYSTEM

5 complaints

VEHICLE COMPLETELY LOST POWER WHILE DRIVING 45 MPH ON BUSY 4 LANE ROAD WITH NO SHOULDER. YELLOW WRENCH LIT UP ON DASH AND CAR COMPLETELY AND IMMEDIATELY SHUT DOWN LEAVING ME WITHOUT THE ABILITY TO STEER AND SAFELY REMOVE THE VEHICLE OFF OF THE ROAD (I WAS ALMOST REAR-ENDED AND A CAR HAD TO SWERVE TO KEEP FROM HITTING ME). THIS HAPPENED TWICE IN 8 HOURS. CAR HAS BEEN MAINTAINED, HAD FUEL, NEW BATTERY, ETC. WITH NO OTHER WARNINGS OR INDICATORS. THIS ISSUE IS VERY DANGEROUS!

Oct 02, 2015

WHILE DRIVING AT HIGHWAY SPEEDS ON AN INTERSTATE, THERE WAS A SUDDEN LOSS OF ACCELERATOR POWER. I WAS ABLE TO MANEUVER THE VEHICLE TO THE SIDE OF THE ROAD, PARK, SHUT THE ENGINE OFF, AND RESTART WITH SEEMINGLY NO REPEATABLE AFFECT. DEALER NOT ABLE TO REPRODUCE THE PROBLEM BUT SAYS THAT IT'S PROBABLY THE THROTTLE BODY. THIS LOSS OF POWER AND REQUIRED SHOULDER MANEUVER COULD HAVE CAUSED A SIGNIFICANT CRASH DUE TO SURROUNDING TRAFFIC. *JS

Jul 28, 2014

DRIVING ON THE ROAD AND MAKING A RIGHT TURN, THE VEHICLE LOST ACCELERATOR RESPONSE. HAD TO COAST OF THE ROAD IN A VERY BUSY INTERSECTION. THE CHECK ENGINE LIGHT AND THE WRENCH LIGHT ON DASH LIT UP. TURNED THE CAR OFF AND ON 3 TIMES AND THEN I COULD DRIVE LIKE NOTHING HAPPENED AND THE DASH LIGHTS WENT OFF. IT HAPPENED AGAIN A WEEK LATER ON THE HIGHWAY AT 65 MPH. I WAS ON TH ELEFT LANE AND THERE WAS NO SHOULDER SO I HAD TO COAST THRU THREEE LANES TO THE RIGHT SHOULDER. AGAIN, TURNED CAR ON OF SEVERAL TIMES UNTIL REGAINED ACCELERATOR RESPONSE. WHEN I REACHED MY DESTINATION I LOCATED AN OBDII SCANNER ANDD THE P2111 CODE CAME UP. THIS IS THE SAME ISSUE AS THE FORD ESCAPE THAT WAS ISSUED AN EXTENDED WARRANTY. INVESTIGATING THRU THE INTERNET THERE ARE MANY COMPLAINTS OF THE SAME ISSUE ON THE FORD EDGE. WHY IS IT FORD NOT ACKNOWLEDGING THE ISSUE AND DO THE SAME AS FOR THE ESCAPE VEHICLES? *TR

Jul 09, 2014

WHEN DRIVING WRENCH SYMBOL COMES ON DASH . CAR LOSSES POWER .WHEN PRESS ON GAS CAR DOES NOT MOVE . RPM GAUGE GOES CRAZY (UP AND DOWN ).HAVE TO PULL OVER .SHUT CAR OFF .RESTART ENGINE. DRIVE CAR UNTIL IT LOSSES POWER AGAIN WITHOUT WARNING. VERY DANGEROUS. SOMEONE IS GOING TO DIE THIS PROBLEM NEEDS TO BE LOOK AT .IT IS GOING TO HAPPEN IN AN INTERSECTION ,ON A TURN , ON RAILROAD TRACKS .ONLY THE CAR KNOWS WHEN IT IS GOING TO LOSE POWER. *TR

Nov 10, 2013

WHILE DRIVING AROUND 65MPH, THE VEHICLE SUDDENLY WENT INTO "LIMP" MODE WITH NO ABILITY TO MAINTAIN SPEED. I WAS ON A 3 LANE BRIDGE WITHOUT A SHOULDER AND IT WAS DIFFICULT TO NAVIGATE THE VEHICLE SAFELY THROUGH TRAFFIC FROM THE FAR LEFT LANE, ACROSS THE BRIDGE, AND ONTO THE UPCOMING SHOULDER. THE RED "WRENCH" LIGHT CAME ON ALONG WITH THE "AWD" LIGHT. PRESSING THE GAS PEDAL HAD NO IMPACT TO RPM'S (WHICH STAYED AROUND 700RPM). BRAKE SCREECHING FROM ANOTHER VEHICLE WAS HEARD AS MY VEHICLE COASTED ACROSS THE 2 LANES OF TRAFFIC. AFTER COMING TO A STOP, I TURNED OFF VEHICLE AND RESTARTED WITHOUT ANY WARNING LIGHTS AND VEHICLE DROVE NORMALLY. INCIDENT OCCURRED AGAIN 1 WEEK LATER IN HEAVY TRAFFIC, APROXIMATELY 65MPH. RED WRENCH LIGHT, AWD LIGHT. THIS TIME ENGINE LIGHT ALSO CAME ON. I MAINTAINED MY LANE, PUT ON MY HAZARD LIGHTS, PUT CAR IN NEUTRAL, TURN OFF IGNITION WHILE COASTING, SLIGHTLY TAPPED BRAKE TO RESTART THE CAR. VEHICLE STARTED BUT WARNING LIGHTS DID NOT RESET AND VEHICLE STILL IN LIMP MODE. WITHOUT THE ABILITY TO MAINTAIN SPEED, I COASTED TO THE SHOULDER AND CAME TO A COMPLETE STOP. TURNED OFF VEHICLE AGAIN. RESTART AND RED WRENCH LIGHT WAS OFF AND AWD LIGHT WAS OFF. ENGINE LIGHT STAYED ON. VEHICLE DROVE NORMALLY. TOOK IT TO A DEALER WHO REPLACED THE THROTTLE BODY AT MY COST. VEHICLE IS NOT SAFE WHEN SUDDENLY GOING INTO "LIMP".

Sep 21, 2013

VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM

5 complaints

CAR SUDDENLY LOST SPEED AND SLOWED TO CRAWL WHILE DRIVING, ISSUE IS WITH THE ELECTRONIC THROTTLE BODY. *TR

Dec 19, 2014

THIS IS THE SECOND TIME I HAVE EXPERIENCED A COMPLETE LOSS OF ACCELERATION. I BROUGHT MY CAR TO LOCAL FORD DEALER ABOUT A MONTH AGO AND THEY INSTALLED A SOFTWARE UPDATE AND SAID THAT SHOULD FIX THE PROBLEM BUT THE PROBLEM OCCURRED AGAIN TODAY. LUCKILY BOTH TIMES I WAS IN A PLACE WHERE I WAS ABLE TO PULL OFF THE ROAD. THESE ARE THE SYMPTOMS: 1. SUDDEN AND COMPLETE LOSS OF ACCELERATION WHILE TRAVELING AT SPEED 2. WRENCH ICON SHOWED UP ON THE DASHBOARD DISPLAY 3. COASTED TO STOP AND APPLIED BRAKE (CAR BEGAN TO SHAKE) 4. SHIFTED TO PARK AND SHUT CAR OFF 4. RESTARTED CAR AND EVERYTHING BACK TO NORMAL. THE PROBLEM IS THAT FORD STATES THEY CANNOT REPLICATE IT AND ONCE THE CAR HAS BEEN RESTARTED THE WRENCH ICON AND PROBLEM GO AWAY. THEY SAY THAT ONCE THE WRENCH ICON GOES AWAY THE COMPUTER DOESN'T STORE THE ERROR CODE AND THEREFORE WILL NOT SHOW THEM THE PROBLEM. THEY TELL YOU TO DRIVE THE CAR TO THE DEALER WHILE THE WRENCH ICON IS STILL ON THE DASHBOARD BUT THAT WOULD BE IMPOSSIBLE UNLESS IT HAPPENED RIGHT NEXT TO THE DEALER. *TR

Oct 10, 2014

ACCELERATOR BECAME UNRESPONSIVE IN HEAVY TRAFFIC AT SPEED CREATING A VERY DANGEROUS SITUATION. THE ENGINE WAS RUNNING BUT YOU WERE UNABLE TO ACCELERATE, HAD TO MANEUVER OUT OF TRAFFIC ON TO THE SHOULDER OF THE ROAD AND WAIT IN HIGH VOLUME TRAFFIC TO BE TOWED. *TR

Sep 10, 2014

WHILE DRIVING IN TRAFFIC AT APPROXIMATELY 40 MPH, THE ENGINE SUDDENLY WENT INTO SAFE MODE AND THE VEHICLE SLOWED CAUSING FOLLOWING TRAFFIC TO TAKE EVASIVE ACTION TO AVOID THE CAR. ALTHOUGH IT WAS DIFFICULT IN TRAFFIC, I WAS ABLE TO MOVE TO THE RIGHT LANE AND THEN INTO A GAS STATION PARKING LOT WITHOUT SIGNIFICANT INCIDENT. I SHUT THE ENGINE DOWN AND RESTARTED. THE WRENCH ALARM WAS GONE AND THE ENGINE RAN NORMALLY. I DROVE TO A DEALERSHIP WHERE A THROTTLE BODY ISSUE WAS DIAGNOSED. THE TOTAL FEE WAS $500 AND THE VEHICLE STILL DROVE NORMALLY. *TR

Sep 27, 2013

THE THROTTLE BODY FAILED WHILE I WAS DRIVING ABOUT 65 MILES PER HOUR ON INTERSTATE 65. THIS FAIL HAPPENED AT AN EXTREMELY BUSY PORTION OF I-65 AS YOU LEAVE INDIANA AND CROSS INTO LOUISVILLE, KY. LUCKILY, THE TIME OF DAY WAS APPROXIMATELY 1:30 P.M. SO TRAFFIC WAS RATHER LIGHT. IF THIS HAD HAPPENED DURING RUSH HOUR, I WOULD NOT HAVE BEEN ABLE TO GET MY CAR OFF THE INTERSTATE AND OVER TO AN EMERGENCY LANE. WHO KNOWS WHAT THAT RESULT WOULD HAVE BEEN - A HORRIBLE CRASH - POSSIBLY DEATH. FORD REALLY NEEDS TO STEP UP AND RECALL THE THROTTLE BODY PART. AS I HAVE RESEARCHED THIS ON THE INTERNET, I SEE MANY INSTANCES WHERE FORD APPEARS TO HAVE SEVERAL MODELS (OLD AND NEW) THAT ARE EXPERIENCING FAILED THROTTLE BODY COMPONENTS. THIS IS UNACCEPTABLE AND WILL SURELY CAUSE ADDITIONAL FATALITIES (THEY HAVE ALREADY HAD ONE FATALITY DUE TO THIS PART FAILURE). *TR

Oct 08, 2012

WHEELS

4 complaints

Had car in for oil change,at 85320 mi was told I had swollen lug nuts. I had the replaced

May 26, 2023

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE REAR PASSENGER SIDE RIMS FRACTURED WITHOUT WARNING. THE FAILURE ALSO OCCURRED ON THE FRONT PASSENGER SIDE RIM. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO REPLACED THE REAR PASSENGER RIM. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.

Nov 18, 2016

MY PASSENGER SIDE WHEELS HIT A SNOW HIDDEN POT HOLE AND SCRATCHED BOTH WHEEL COVERS. WHEN I WENT TO MY FORD DEALER TO PURCHASE TWO NEW WHEEL COVERS I WAS TOLD THAT THEY WERE NOT "COVERS" (HUB CAPS) AT ALL, RATHER THEY WERE "CHROME FOIL COVERED PLASTIC" BONDED TO THE WHEEL RIM. ONE CAN NO LONGER SIMPLY REPLACE A $25 - $50 WHEEL-COVER (HUB CAP) TO KEEP A FORD VEHICLE LOOKING NEW. YOU HAVE TO PURCHASE THE ENTIRE WHEEL. THE REPLACEMENT COST IS $860 PLUS REMOUNTING COSTS; ABOUT $1000 FOR EACH WHEEL. I LEFT THE DEALERSHIP FEELING CHEATED! MY ORIGINAL SALES INVOICE LISTS THE WHEELS AS "CHROME CLAD" AND THIS IS OBVIOUSLY MISLEADING! THE SALES STAFF SAID TO WAIT FOR AN "AFTER MARKET" SOLUTION. FORD EXECUTIVES OFFERED NO HELP SAYING THEY DO NOT COVER DAMAGE DUE TO WEATHER CONDITIONS AND TO CONTACT MY INSURANCE COMPANY! MY ARGUMENT REMAINS.. IN ORDER FOR THE WHEELS TO BE DAMAGED SO EASILY, THEY ARE OBVIOUSLY COMPRISED OF SUB-STANDARD MATERIAL. THE ALUMINUM FOIL MY WIFE USES IN OUR KITCHEN IS STRONGER THAN FORD'S "CHROME CLAD" WHEELS. I PRIDE MYSELF IN MAINTAINING MY VEHICLES IN "LIKE NEW" CONDITION. FORD HAS LOST ME AS A LIFETIME CUSTOMER BECAUSE OF THEIR APPARENT LACK OF CONCERN FOR THE POTENTIAL UPKEEP COSTS TO THE CONSUMER. THEY SEEM MORE INTERESTED IN SAVING WEIGHT AND MANUFACTURING COSTS AND I CAN'T HELP BUT WONDER WHAT ELSE THEY CUT CORNERS ON? *TR

Sep 26, 2014

TL* THE CONTACT OWNS 2011 FORD EDGE. THE CONTACT STATED THAT WHILE PARKING THE VEHICLE, SHE SCRAPED THE TIRE AGAINST A CURB. THE FAILURE CAUSED THE REAR PASSENGER'S SIDE HUB CAP TO BEND, EXPOSING SHARP EDGES. THE CONTACT WAS CONCERNED THAT THE DAMAGED HUB CAP COULD POTENTIALLY CAUSE INJURIES OR LACERATIONS WHEN WASHING THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE HUB CAP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.

Mar 18, 2014

VISIBILITY

4 complaints

While driving the car on the highway, the upper panoramic roof glass violently exploded and sent shattered glass to the following cars. The sudden explosion diverted my attention to the red which would have caused a serious accident.

Sep 14, 2022

The contact owns a 2011 Ford Edge. The contact stated that while the vehicle was parked, the rear windshield exploded. There was no impact to the rear windshield that could have caused it to shatter. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was 113,000.

May 11, 2022

THE WINDOW CRACKED FROM BOTTOM UPWARDS FOR NO APPARENT REASON. DOOR WAS NOT CLOSED HARD OR "SLAMMED". NOTHING HIT WINDOW. JUST CRACKED. *KB

Mar 20, 2012

SYNC/MY TOUCH CONSOLE ON 2011 FORD EDGE LOCKS UP OR GOES DEAD. THERE IS NO WAY TO ACTIVATE THE WINDSHIELD DEFROST WITHOUT THE TOUCH SCREEN. DEALERSHIP SERVICE DEPARTMENT HAS BEEN UNABLE TO UNLOCK SCREEN. THIS PROBLEM HAS BEEN WIDELY REPORTED ON OWNERS WEBSITE FOR THE 2011 EDGES, BUT FORD DOES NOT SEEM TO HAVE A FIX FOR IT. IT IS WINTER AND I NEED TO RUN DEFROST. *TR

Dec 15, 2010

STRUCTURE,UNKNOWN OR OTHER

4 complaints

ON FEB 5, 2015 AS I TRAVELED DOWN THE ROAD MY SUNROOF EXPLODED. I WAS DRIVING 55 MPH UNDER AN OVERPASS THAT WAS UNDER CONSTRUCTION AT THE TIME ON SMOOTH ASPHALT, BUT IT WAS LUNCH TIME AND THERE WERE NO WORKERS PRESENT NOR ANY EQUIPMENT IN OPERATION. IT SOUNDED LIKE A SHOTGUN WENT OFF IN MY CAR. I PULLED OVER AND GOT OUT AND LOOKED AT MY TIRES, FINE. MY WINDOWS, FINE. THEN AS I STOOD NEXT TO MY DRIVER'S SIDE DOOR ABOUT TO GET BACK INSIDE, I HEARD SPLINTERING COMING FROM THE TOP OF MY CAR. I LOOKED AT MY SUNROOF AND IT WAS SPIDER WEBBING. THERE WAS A GAP ALREADY GONE AT THE FRONT OF THE WINDOW. I WENT BACK TO THE ROADWAY/APEX UNDER THE OVERPASS AND LOOKED AROUND AND FOUND NO ROCK OR OTHER ITEM THAT I FELT WOULD CAUSE SUCH DAMAGE.

Nov 16, 2017

DOOR AJAR LIGHT REMAINS ON-VEHICLE WILL NOT LOCK WHILE IN MOTION-INTERIOR LIGHTS WILL NOT TURN OFF WHILE PARKED-ELECTRICAL COMPONENTS DRAIN BATTERY AS IF THE DOOR REMAINS OPEN AT ALL TIMES EVEN WHEN THE DOOR IS CLOSED-NEEDS TO BE RECALLED AND FIXED FOR FORD OWNERS AS THIS IS NOT THE ONLY FORD VEHICLE WITH THIS PROBLEM-FORD NEEDS TO STAND BEHIND THEIR PRODUCT AND STEP UP

Sep 13, 2016

BACK CAMERA NOT WORKING PROPERLY, DOORS WILL NOT LOCK PROPERLY, FEAR FOR CHILDREN AND DOOR UNLOCKED

Apr 27, 2016

PLEASE RECALL FORD EDGE 2011 DOOR LATCH. WORKS IMPROPERLY LEAVING DOOR AJAR AND DOME LIGHT ON. THIS HAS BURNED UP ONE BATTERY. OTHER FORD DOOR LATCHES HAVE BEEN RECALLED.

Nov 29, 2015

ENGINE,FUEL/PROPULSION SYSTEM

4 complaints

CODE P2111 OCCURS AND AT STOP LIGHT ENGINE APPEARS TO ALMOST STALL. WHILE DRIVING THE STABILITY CONTROL TUNS OFF, LOW OIL PRESSURE LIGHT COMES ON, AND CHECK ENGINE LIGHT COMES ON. PROBLEM GOES AWAY WHILE DRIVING AFTER A SECOND. AT THE STOP LIGHT, IT BEGINS EVERY TIME YOU COME TO THE STOP LIGHT. FORD SAYS NOTHING IS WRONG BUT THIS APPEARS TO BE ANOTHER THROTTLE BODY ISSUE WITH FORD EDGES.

May 30, 2017

WHEN DRIVING IN CERTAIN DAYS ESPECIALLY AFTER THE CAR HAS BEEN SITTING OVER THE WEEKEND YOU CAN SMELL EXHAUST FUMES IN THE CABIN

Jul 05, 2016

TRAVELING AT 55MPH, LOST THRTTLE CONTROL, YELLOW WRENCH ICON APPEARED. WAS ABLE TO PULL OVER. ENGINE WAS STILL RUNNING. TURNED OFF ENGINE, AND RESARTED. EVERYTHING WAS NORMAL ON WAY BACK HOME. CAR STILL PARKED, HAVEN'T BEEN TO DEALER SHOP YET.

Feb 17, 2016

ENGINE STALLS, CHANGES TO LIMP HOME MODE. THIS CAN HAPPEN DURING ACCELERATION OR AT SPEED. THE ERROR WRENCH LIGHTS. THIS HAS RESULTED IN AN UNSAFE DECELERATION IN TRAFFIC. DEALER FINDS NO CODE IN THE SYSTEM. ENGINE WILL RUN FINE AFTER SHUTDOWN AND RESTART. THE INCIDENTS OCCUR ON SURFACE STREETS, INTERSECTIONS, AND AT HIGHWAY SPEED. THE FORD CASE NUMBER IS CASE NUMBER CAS7831451V2Q4H3. NO SATISFACTION FROM FORD AT THIS TIME.

Nov 13, 2015

FUEL SYSTEM, GASOLINE,VEHICLE SPEED CONTROL

4 complaints

AFTER FUELING THE VEHICLE UP, WAS HEADING HOME FOR THE EVENING AND TRAFFIC LIGHT TURNED GREEN, WENT TO GO AND THE CARS BEHIND ME BECAME INPATIENT. THE FORD EDGE WAS ROLLING THROUGH THE TRAFFIC LIGHT AT LESS THAN @ 5 MPH. AFTER CLEARING THE TRAFFIC LIGHT INTERSECTION I WAS ABLE TO GET THE 2011 FORD EDGE INTO A THE NEAREST NEIGHBORHOOD. THIS WAS AT NIGHT TIME WITH MY THREE(3) YEAR OLD GRANDSON WITH ME. TOW TRUCK WAS DISPATCHED AND TAKEN TO THE NEAREST DEALERSHIP WHICH HAPPEN TO BE THE ONE THE FORD EDGE WAS PURCHASED FROM ON AUGUST 8, 2015. VEHICLE WAS PURCHASED FOR MY DAUGHTER SO THAT SHE COULD HAVE A RELIABLE MODE OF TRANSPORTATION FOR HER AND MY GRANDSON.WORK ORDER # 98983 FROM "DICK SMITH FORD" DATED JANUARY 5, 2015 AT A COST OF $95.00, AND THIS IS WITH ME HAVING AN EXTENDED WARRANTY. I NOTIFIED FORD MOTOR CORPORATION AS TO THE "THROTTLE BODY" BEING DEFECTIVE. I WAS INFORMED VIA E-MAIL THAT (NO RECALLS) HAVE BEEN ISSUED FOR THIS PROBLEM ON THE 2011 FORD EDGE. ON JANUARY 6, 2015 WHEN MY DAUGHTER WAS ON HER WAY TO WORK AT FORT JACKSON DURING THE 7:00 AM TRAFFIC AGAIN DEAD PEDAL WITH THROTTLE BODY. I NOTIFIED FORD MOTOR CORPORATION AGAIN, VIA E-MAIL AND TELEPHONE. I MADE IT CLEAR THAT I VALUE THE LIFE OF MY DAUGHTER AND GRANDSON AND IF THEY SHOULD HAVE A DEAD PEDAL WHILE ON THE HIGHWAY AT GREATER SPEEDS, WHAT WOULD HAPPEN IF THE VEHICLE BEHIND THEM WAS NOT PAYING ATTENTION, THEN WHAT. THAT'S WHEN CORPORATION WILL FIND THAT IT COST EFFECTIVE TO PAY OUT FOR A DEFECT ITEM ON A VEHICLE INSTEAD OF FIXING AS NEEDED SINCE IT IS A SAFETY ISSUE. CASE NUMBER WITH FORD MOTOR CORPORATION IS # { [XXX]}. VEHICLE IS CURRENTLY IN MY DRIVEWAY WITH A NEW "THROTTLE BODY" THAT I HAD ORDERED FROM A DEALERSHIP IN CAROLINA, PUERTO-RICO. PART NUMBER IS AS FOLLOWS (AT4Z-9E926B) AT MY EXPENSE. AT A COST OF $125.00 .GDS... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Jan 12, 2015

I WAS COMING HOME FROM A SOCCER GAME AND JUST LOST POWER I PUSHED ON THE GAS PEDAL NOTHING HAPPENED. CAR LOSES POWER. FORD HOUSE HAD TO REPLACED THROTTLE BODY AND RECAL PCM AND ALLOK. THEY EXPLAINED IT TO ME AIR WAS IN IT SO IT MESSED COMPUTER SIGNAL UP. I DON'T KNOW WHY I WOULD HAVE TO PAY TO FIX THIS ISSUE. FORD NEEDS TO FIX. 2011 FORD EDGE HAS ISSUES..UPDATED 08/11/14 *BF *TR

May 13, 2014

THE THROTTLE BODY OF THIS CAR WAS DEFECTIVE. I UNDERSTAND FORD HAS THIS PROBLEM WITH THIS CAR AND OTHER CARS WITH THE SAME MAKER OF THE PART. THE CAR WILL SUDDENLY LOSE ALL FUNCTION OF THE ACCELERATOR. NO POWER WHATSOEVER. I SEE THIS AS A SAFETY ISSUE AS IF THIS HAPPENED IN AN INTERSECTION, ON THE HIGHWAY IN A MIDDLE LANE, THE CAR AND PASSENGERS ARE HELPLESS TO MAKE THE CAR ACCELERATE UNTIL THE CAR IS STOPPED, PUT IN PARK, TURNED OFF THEN RESTARTED. THEN EVERYTHING RESETS AND THE CAR WILL GO AGAIN. I JUST SHIVER AT THIS HAPPENING IN 70 MPH RUSH HOUR TRAFFIC IN THE MIDDLE LANE AND YOU CAN'T DRIFT OVER TO THE SIDE. AND YOU ARE ADRIFT, COMPLETELY HELPLESS. IT HAPPENED 6 TIMES TO MY CAR IN THE PAST 3 WEEKS, ONCE ON A 2 LANE HIGHWAY AND EACH OF THE OTHERS IN TOWN AND IN TRAFFIC. LUCKILY I WAS ABLE TO MANEUVER TO THE RIGHT SIDE OF THE ROAD AND STOP.. THE DIAGNOSIS WAS THROTTLE BODY AND, YES, FORD HAS HAD PROBLEMS WITH THESE AND OTHER MODELS.. ON TOP OF THAT IT'S A 500.00 REPAIR THAT SHOULD NEVER HAPPEN TO BEGIN WITH. I SEE IT AS A DEFINITE SAFETY ISSUE. *TR

Sep 13, 2013

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT ILLUMINATED WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TOWED TO THE DEALER AND IT WAS DETERMINED THAT THE THROTTLE BODY VALVE NEEDED TO BE REPLACED AND THE FUEL SYSTEM NEEDED TO BE CLEANED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 44,000. *TR

May 07, 2013

ELECTRICAL SYSTEM,EQUIPMENT

4 complaints

THE NAVIGATION IS PROBABLY THE MOST USER UNFRIENDLY UNIT WE HAVE EVER USED AND HAVE WRITTEN THREE TIMES TO CORRECT THE BAD INFORMATION IN IT; I.E. TAKES YOU TO THE WRONG LOCATION. A NAVIGATIONAL SYSTEM THAT CANNOT BE TRUSTED IS WORSE THAN NOT HAVING ONE AT ALL. THERE ARE MANY PROBLEMS WITH THIS NAVIGATION SYSTEM IN ADDITION TO THE OTHER 'SENSOR' SAFETY GOODIES ON THIS VEHICLE. THE BLISS IS A SAFETY HAZARD; WORTHLESS. MY SYNC SYSTEM KEEPS BLANKING OUT (REFERRED TO BY EVERYONE AS THE 'BLACK SCREEN') OR A SCREEN THAT LOCKS UP AND WILL NOT PERFORM ANY FUNCTION WHATSOEVER. WHEN RESEARCHING THIS VEHICLE I FOUND INFORMATION ON THIS PROBLEM AS EARLY AS 2008. I PRINTED ALL THE INFORMATION TO SHOW THE SALESMAN. I HANDED HIM 40 PAGES OF INFORMATION ON THE 'BLACK SCREEN' AND ASKED IF THIS IS STILL A PROBLEM HE SAID NO. WE PURCHASED THE 2011 FORD EDGE LIMITED WITH ALL THE GOODIES. NOW AND SINCE THE LAST ROUND WE EXPERIENCED THE 'LOCKED SCREEN' AGAIN WHICH REQUIRED ANOTHER TRIP TO OUR FORD DEALER. BY THE WAY WE RECEIVED NO PAPER WORK ON THE REPAIR. WE HAVE OVER 15K MILES ON THE VEHICLE NOW AND HAVE HAD EXPERIENCED THIS PROBLEM NUMEROUS TIMES. THE NAVIGATION AND THE BLISS SYSTEMS ARE NOT ONLY WORTHLESS BUT SAFETY HAZARDS. A $42,000 MISTAKE?? SHAME ON FORD FOR CONTINUING ON SELLING THIS PRODUCT AND OUR GOVERNMENT FOR LETTING THEM DO SO - EVER WONDER WHY THE CONSUMER LOST THEIR FAITH??? FORD - REALLY? *TR

Dec 20, 2011

VARIOUS PROBLEMS WITH SYNC/COMPUTER SCREEN IN CAR - SIDE WARNING CAR COMING LIGHTS GO ON FOR NO REASON , SCREEN GOES DARK AND BLACK BOX APPEARS IN CENTER INCLUDING WHEN IN REVERSE THUS BLANKING OUT CENTER VISUAL FIELD OF BACK UP CAMERA (SEE CAMERON GULBRANSEN TRANSPORTATION SAFETY ACT FEB 2008). ALL THIS BEGAN AFTER FORD RECALL PROGRAM 10B20 DONE MARCH 29, 2011. IT WORKED PERFECTLY PRIOR TO THAT TIME. CAR WAS BROUGHT BACK TO DEALER AP 2, AP 21, AP 27, MAY 5-9 AND AUG 2 2011 FOR SAME ISSUES. COMPUTER WORKS FOR SHORT TIME THEN PROBLEMS START AGAIN. I DO HAVE A PHOTO IN MY PHONE OF THE BLACK SCREEN HAPPENING WHICH WAS SHOWN TO THE DEALER. IT IS OFTEN TOO UNSAFE TO DRIVE AND TAKE A PHOTO AT THE SAME TIME TO COLLECT BETTER EVIDENCE OF EPISODES SO I ONLY HAVE A COUPLE OF PHOTOS THAT CAME OUT CLEARLY. ALSO VARIOUS OTHER PROBLEMS- PHONE SUDDENLY UNSYNCS ITSELF WHILE DRIVING - I MADE A CALL THEN TRIED TO MAKE A SECOND CALL A FEW MOMENTS LATER AND IT HAD DISCONNECTED FROM CAR INCLUDING ALL 911 SERVICE. WHILE DRIVING ON ROAD WITH NO OTHER CARS NOR OBJECTS, SUDDENLY BEGAN RINGING ALARM AND FLASHING THAT CARS WERE COMING FROM THE SIDES AND THERE WAS NO ONE ON EITHER SIDE AND NO WIND NOR RAIN. WHILE AT DEALER PAST 3 TIMES, DETROIT HOME OFFICE WAS CALLED BY THE DEALER FOR FURTHER ADVICE BY DEALER. *KB

Aug 02, 2011

PURCHASED A 2011 FORD EDGE WITH SYNC AND MY FORD TOUCH AFTER THE 3RD TIME THE DEALER FINALLY UPGRADED THE SYSTEM ON THE WITH THE 4TH VISIT WITH AN UPDATE,ONLY HAD THE CAR BACK LESS THEN A WEEK AND NOW THE ENTIRE SYSTEM CRASHED NOTHING WORKS AND I MEAN NOTHING TOOK IT BACK TO THE DEALER AND WAS TOLD THERE IS NOTHING THEY CAN DO EXCEPT WAIT FOR FORD TO COME OUT WITH A FIX. SPENT OVER 40,000 FOR A LEMON AND A DEALER THAT DOES NOT CARE. DOES ANYONE HAVE ANY IDEAS THAT COULD HELP ME OUT WILL BE GREATLY APPRECIATED. *TR

Jun 04, 2011

FORD'S SYNC SYSTEM IS A SAFETY HAZARD. IT DOES NOT WORK AS ADVERTISED, CONSTANTLY CRASHES AND IS A GRAVE DISTRACTION FOR DRIVERS. *TR

Mar 27, 2011

EQUIPMENT

4 complaints

FORD SYNC SYSTEM HAS BEEN FREEZING, BACK UP CAMERA BLACKING OUT, GPS STALLING. CAR HAS BEEN RETURNED TO DEALER 3 TIMES FOR A REBOOT SYSTEM. DEALER SAID IT HAS TO DO WITH THE NEW SYSTEM AND THERE BEING BUGS. *TR

Aug 08, 2011

2011 FORD EDGE LIMITED WITH MYFORD TOUCH SYSTEM. TOOK DELIVERY OF THIS VEHICLE ON 2/23/11. SINCE, THE MYFORD TOUCH SYSTEM HAS EITHER OPERATED ON A VERY LIMITED BASIS, OR, AND MOST IMPORTANTLY, HAS BEEN ENTIRELY INOPERABLE. THE VEHICLE HAS BEEN IN DEALER SERVICE DEPARTMENT FROM 3/10/11 - 3/17/11 AND UPON FURTHER FAILURE OF THE SYSTEM, WE PICKED UP ONCE AGAIN BY THE DEALER ON 3/21/11 WHERE IT REMAINS, AWAITING AN INSPECTION BY A FORD FIELD SERVICE ENGINEER. THE DEALER INITIALLY RE-PROGRAMMED THE SYSTEM, WHICH FAILED, ATTEMPTED TO UPGRADE THE SYSTEM SOFTWARE TO V2.7, WITH NO SUCCESS AND THEN REPLACED THE APIM (AUDIO PROTOCOL INTERFACE MODULE) 3 TIMES, WITHOUT SUCCESS. AFTER E-MAILS TO KEY CONTACTS AT FORD, WE RECEIVED A CALL FROM FORD'S EXECUTIVE OFFICES, WHO ARE NOW COORDINATION THE FURTHER REPAIR ATTEMPTS. HAVE BEEN ADVISED THAT IF REPAIRS DO NOT REMEDY THE PROBLEM, THAT THEY WILL HAVE TO CONSIDER OTHER ALTERNATIVES. WE ASSUME THAT IS REPLACING THE VEHICLE, BUT THEY WOULD NOT YET COMMIT TO SUCH. THIS ISSUE HAS LEFT US WITH AN ENTIRE LACK OF FAITH IN FORD AND THE QUALITY OF ITS VEHICLES.

Mar 22, 2011

I HAVE OWNED A 2011 FORD EDGE NOW FOR ALMOST 2 MONTHS, THIS CAME WITH THE MYFORD TOUCH SYSTEM WITH SYNC SERVICES. THIS SERVICE HAS YET TO WORK. AFTER HAVING THE DEALER HAVE IT FOR A DAY, THEY COME BACK AND SAY ITS A FORD PROBLEM THAT THEY ARE LOOKING INTO. I CALL SYNC SERVICE AND THEY SAY THE DEALER ONLY HAS TO FLASH THE MEMORY AND THIS WILL FIX IT. THE DEALER DOESN'T HAVE THE TOOLS TO DO THIS YET. I WAS EVEN TOLD TO TAKE IT TO ANOTHER DEALER AND THIS IS HOW I FOUND OUT THEY NEED TO ORDER CABLES. THEY STILL HAVE NOT GOT THESE AND I WAS TOLD EVEN AFTER THEY GET THEM NOW, NOT TO WORK ON ANY VEHICLES TILL FORD GETS A FIX FOR IT. WHY WAS THIS SYSTEM EVEN PUT INTO THE MARKET IF THEY HAVE THESE ISSUES!!! HOW MUCH LONGER DO WE HAVE TO WAIT ON THIS AND WHAT KIND OF RESTITUTION SHOULD BE GIVEN TO THE PEOPLE WITH THIS VEHICLE THAT WAS BOUGHT WITH THIS SYSTEM THAT DOESN'T WORK. *TR

Nov 30, 2010

THIS IS A PREEMPTIVE COMPLAINT, AS I THANKFULLY HAVE NOT HAD AN ACCIDENT YET. THE MYFORDTOUCH SYSTEM IN ALL 2011 FORD MOTOR CO VEHICLES ARE DEFECTIVE. THE SYSTEM HAS A MULTITUDE OF DEFECTS, BUT THE SAFETY RELATED DEFECT IS THAT THE SYSTEM CAN SPONTANEOUSLY REBOOT AT ANY TIME WITH NO WARNING TO THE DRIVER. THIS CAN HAPPEN AT RANDOM, AND MULTIPLE TIMES WITHIN A SHORT PERIOD OF TIME. WHEN BACKING UP THIS SHUTS DOWN THE BACKUP CAMERA WHICH COULD RESULT IN INJURIES TO CHILDREN WHO GET BEHIND THE VEHICLE. AT NIGHT THIS CAUSES THE SCREEN TO SUDDENLY GO FULL WHITE AT FULL BACKLIGHT, WHICH IS EXTREMELY DISTRACTING TO A DRIVER AT NIGHT. ANOTHER SAFETY ISSUE WOULD BE WHEN THE SYSTEM REBOOTS WHEN THE DRIVE IS BEING GUIDED TO AN EMERGENCY FACILITY OR IS ON THE PHONE WITH 911. FORD ACKNOWLEDGED THE PROBLEMS TO DEALERSHIPS ON OCT 20TH AND INFORMED THEM NOT TO DO ANYTHING AT THIS TIME. MANY CUSTOMERS HAVE BEEN REPORTING THESE PROBLEMS ON THE OWNER2OWNER WEBSITE FOR THE FORD SYNC SYSTEM. I AM SUBMITTING THIS COMPLAINT IN HOPES IT CAN BE DEALT WITH BEFORE SOMEONE GETS HURT RATHER THAN AFTER. THANK YOU *TR

Nov 15, 2010

ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER

3 complaints

Overheating && electrical !!!! It’s been over heating since I got the dealership fixed it free of charge I’m still having the same problem I looked it up there are 3 recalls that’s I’m having the EXACT SAME PROBLEMS WITH

May 28, 2025

MY VEHICLE DISPLAYED THE DOOR AJAR ALARM AFTER THE DOOR HAD BEEN SHUT SECURELY. THIS OCCURRED INTERMITTENTLY FOR TWO DAYS, AND THEN BEGAN TO OCCUR EVERY TIME I GOT IN THE VEHICLE. A COUPLE DAYS LATER IT WENT BACK TO BEING INTERMITTENT. I WOULD NOT GET THE NOTIFICATION WHEN I FIRST GOT IN THE VEHICLE, BUT THEN THE ALARM WOULD GO OFF WHILE I WAS DRIVING.

Aug 05, 2015

DRIVERS SIDE DOOR WILL NOT LATCH. DOOR AJAR LIGHT STAYS ON AND DOME LIGHTS WILL NOT GO OFF, EVEN WHEN CAR IS LOCKED.

Feb 24, 2015

SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

3 complaints

My brakes are not working at all brake goes to the floor

Dec 17, 2024

Brakes they do not stop it is available for inspection , I was on the highway when the brake pedal went to the floor and I had to roll to stop and yes Jtr repair has confirmed the master cylinder and ABS SUSTEM IS FAULTY no warning it just happened and it happened about a week ago the car is currently parked

Dec 17, 2024

There is a CSP 13N02 regading an issue my vehicle currently experincing and is at the dealer for repairs. Im being told Ford issued this CSP for customers with the 2010-2014 Ford Edge but his VIN was not included. I'm being quoted out of pocket almost 2 grand for this repair. My Break pedal goes all the way down to the floor bed having to put a lot of effort in stopping the vehicle. Per the CSP 13N02 If your vehicle is not serviced, the tear will eventually expand and the pedaleffort required to stop the vehicle will gradually increase. However, in all cases, the fundamental vehicle braking system remains functional. In the interest of customer satisfaction, Ford Motor Company is extending. The limited warranty on the brake booster to ten (10) years or 150,000 miles from the warranty start date of your vehicle, whichever occurs first. This is a one-time repair program. If your vehicle has already exceeded the mileage limit, this coverage will last through November 30, 2025.

Feb 14, 2024

UNKNOWN OR OTHER,ENGINE

3 complaints

Eternal water pump failure. Water pump came loose while Driving dumped coolant into engine causing engine to have catastrophic failure. Need a full engine replacement. Took vehicle to 2 mechanics for diagnosis. Both states vehicle has coolant in engine. Engine needs replaced I'm uploading an estimate from a certified FORD dealership after I told them the issue over the phone.

Jun 14, 2023

WHILE SITTING IN STOP[ AND GO TRAFFIC A WARNING IS ISSUED THAT THE ENGINE IS OVERHEATING! I TURN ON THE HEATER WHILE DRIVING AND THE NOTICE GOES OFF! WHEN I APPROACH THE CAR THE REAR TAILGATE DOOR OPENS AND AT TIMES I CAN'T LOCK THE DOORS AFTER PARKING THE CAR! SOME TIMES A NOTICE OF OIL PRESSURE IS LOW WHILE DRIVING!

Jan 21, 2020

MY ENGINE TURNED OFF WHILE I WAS DRIVING. I WAS SLOWING TO A STOP FROM 55MPH TO APPROX. 20MPH TO GO STRAIGHT AT A RED LIGHT. THE LIGHT TURNED GREEN BEFORE I CAME TO A STOP. WHEN I PRESSED THE GAS TO ACCELERATE THE ENGINE TURNED OFF AND ALL SYSTEMS IN THE CAR DID AS WELL INCLUDING POWER STEERING. I HAD NO CONTROL OF THE CAR AS IT SLOWED TO ALMOST A STOP IN THE MIDDLE OF THE INTERSECTION ON A GREEN LIGHT. I WAS LUCKILY TO ABLE TO COAST AT APPROX. 5PMH TO THE END OF THE INTERSECTION BEFORE IT COMPLETELY STOPPED AND THE CAR BEHIND ME DIDN'T HIT ME, THEY WENT AROUND. I HAD TO GET HELP PUSHING IT TO THE SIDE OF THE ROAD AFTER THAT TO AVOID AN ACCIDENT SINCE IT STOPPED IN THE ROAD. WHEN THE ENGINE FAILED THE DASH LIT UP WITH A PICTURE OF THE ENGINE AND SAID TO CHECK POWER TO ENGINE. THERE WAS NO WARNING BEFOREHAND. I DO ALL MY OIL CHANGES AND REGULAR MAINTENANCE. THERE WAS NO CHECK ENGINE LIGHT OR ANY OTHER INDICATOR THAT SOMETHING WOULD HAVE BEEN WRONG. AFTER THIS INCIDENT AND GETTING THE CAR HOME IT NOW HAS A CHECK ENGINE LIGHT AND WON'T RUN CORRECTLY. WE CHANGED THE BATTERY DUE TO THE WORDING ABOUT ENGINE POWER AND THAT DIDN'T HELP. WHAT I AM MOST CONCERNED AND UPSET ABOUT IS AFTER THIS HAPPENED WE LOOKED THE PROBLEM UP ONLINE AND IT IS HAS HAPPENED TO HUNDREDS OF OTHER PEOPLE. IF ANY OTHER PROBLEMS HAPPENED THAT MANY TIMES THAT CAUSED INJURIES THIS WOULD BE A RECALL AND CORRECTED IMMEDIATELY. BUT BECAUSE OUT OF LUCK I WAS ON A RURAL 1 STOP LIGHT ROAD AND NO CARS HIT ME AS MY VEHICLE COMPLETELY FAILED ON ME, IT ISN'T. I'VE RECEIVED NO NOTICES AND BOUGHT IT USED FROM A DEALER. I COMMUTE TO WORK EVERY DAY AND I AM SO THANKFUL THIS WASN'T ON A WORK DAY ON THE FREEWAY WHERE IT WOULD HAVE CAUSED ME TO COMPLETELY STOP. OR DROPPING OFF MY KIDS TO SCHOOL. I AM HONESTLY SCARED TO GET IT 'FIXED' AND IT HAPPEN AGAIN WITH NO WARNING. OR PUT MY KIDS IN A CAR THAT PUTS US IN DANGER.

Mar 12, 2018

EXTERIOR LIGHTING,STRUCTURE,UNKNOWN OR OTHER

3 complaints

FAULTY DOOR AJAR SWITCH - REPLACED DOOR AJAR SWITCH IN DRIVER DOOR AT 39,500 AND AGAIN 91,000 MILES. REAR DRIVER SIDE DOOR HAS PRODUCED THE SAME ISSUE AND IS NOW CONSISTENT FOR 1 MONTH.

Jul 26, 2017

THE 'DOOR AJAR' WARNING LIGHT ON MY 2011 EDGE PERIODICALLY COMES ON AND STAYS ON. THE WARNING INDICATES THAT VARIOUS DOORS ARE OPEN. SOMETIMES IT'S THE DRIVER DOOR; OTHER TIMES IT'S THE LEFT PASSENGER DOOR OR THE BACK GATE. EACH TIME THE DOORS WERE CLOSED PROPERLY, HOWEVER THE SENSOR THINKS THAT THE DOORS ARE OPEN. THIS MALFUNCTION CAUSES THE INTERIOR DOME LIGHTS AND THE EXTERIOR LIGHTS ON THE SIDE MIRRORS TO REMAIN ON, WHICH DRAINS THE BATTERY. ORIGINALLY, I THOUGHT THIS ISSUE WAS A PROBLEM SPECIFIC TO MY VEHICLE. HOWEVER, IN AN ATTEMPT TO UNDERSTAND THE PROBLEM, I CONDUCTED AN INTERNET SEARCH AND DISCOVERED THAT THE 'DOOR AJAR' WARNING IS A COMMON AND WELL KNOWN PROBLEM WITH FORD PRODUCTS INCLUDING THE EDGE. THIS PROBLEM IS NOT A RESULT OF USE OR WEAR AND TEAR OF THE VEHICLE; IT CLEARLY IS A MECHANICAL /ENGINEERING FLAW WITH THE VEHICLE. I FEEL THAT THIS SITUATION IS A SAFETY ISSUES AND SHOULD BE CORRECTED BY FORD MOTOR COMPANY. ON SEPTEMBER 19, 2016, I SENT AN EMAIL TO THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER (CRC), EXPLAINING THE PROBLEM AND SEEKING HELP. I WAS ASSIGNED A CASE NUMBER (CAS-10612005-P1F4G7) AND WAS TOLD TO CONTACT A LOCAL DEALER TO DIAGNOSIS THE PROBLEM. ON SEPTEMBER 27, 2016, A SERVICE DEPARTMENT REPRESENTATIVE FROM BEAU TOWNSEND FORD INFORMED ME THAT THE PROBLEM WAS WITH THE DOOR LATCH AND THE COST TO REPAIR IS APPROXIMATELY $385.00 PER LATCH. HE ALSO INFORMED ME THAT FORD MOTOR COMPANY WOULD NOT PAY FOR THE REPAIR.NEXT, I CALLED THE CRC TO APPEAL THE DECISION.I WAS TOLD THAT THE PROBLEM WAS NOT A RECALL ITEM AND THAT FORD WOULD NOT REPAIR THE VEHICLE. I WAS ALSO TOLD THAT I HAD NO FURTHER RECOURSE REGARDING THIS ISSUE.

Sep 28, 2016

HAD PROBLEMS WITH DOOR SIDE SENSOR SAYING THE DOOR WAS OPEN WHEN IT WASN'T. NOW THE PASSENGER SIDE DOOR IS DOING THE SAME THING. THE DOORS WILL NOT LOCK WHILE DRIVING IF THE DOOR SENSOR IS SAYING THE DOOR IS OPEN. THIS IS A SAFETY HAZARD. ALSO, IF THE DOOR OPEN SENSOR IS SAYING THE DOOR IS OPEN ONCE YOU HAVE GOTTEN OUT OF YOUR VEHICLE AND SHUT THE DOOR, THE INTERIOR LIGHT WILL STAY ON AND THIS DRAINS YOUR BATTERY.

Jul 12, 2016

POWER TRAIN,UNKNOWN OR OTHER

3 complaints

DRIVING IN MIDDLE LANE ON HIGHWAY DURING RUSH HOUR AND SUDDENLY LOST ACCELERATION. THANKFULLY I WAS ABLE TO AVOID BEING REAR ENDED AND COAST TO SHOULDER OF HIGHWAY. AFTER TURNING THE CAR ON ANF OFF A COUPLE OF TIMES, THE CAR RESPONDED WHEN I PUSHED ACCELERATOR. I WAS ABLE TO DRIVE A 1/10 OF A MILE TO A LINCOLN DEALER AND LEAVE MY CAR THERE. AFTER GOOGLING THE ISSUE, I SEE MANY PEOPLE HAVE HAD THIS ISSUE WITH FORDS, SOME HAVE BEEN RECALLED, SOME HAVE HAD WARRANTIES EXTENDED TO FIX..(EVEN A CLASS ACTION LAW SUIT EXISTS!) BUT, I RECEIVED NO NOTIFICATION FROM FORD THAT THIS COULD BE AN ISSUE. I ALSO DISCOVERED THAT QUITE A FEW PEOPLE SAY THEY WERE IN ACCIDENTS DUE TO THIS ISSUE.THIS IS EXTREMELY DANGEROUS AND I NARROWLY ESCAPED CAUSING A MULTI CAR ACCIDENT!! FORD NEEDS TO BE FORCED TO FIX THIS ISSUE IMMEDIATELY AND TO NOTIFY ALL THOSE IN DANGER BEFORE SOMEONE GETS KILLED!!

Mar 21, 2017

VEHICLE LOSSES ALL THROTTLE CONTROL VEHICLE DOES NOT SHUT OFF BUT THE WRENCH LIGHT COMES ON THE DASH AND HAS NO THROTTLE RESPONSE. I HAVE TO TURN VEHICLE OFF THEN RESTART TO RESET THE COMPUTER. EVERY THING WORKS GREAT FOR A COUPLE DAYS THEN IT DOES IT AGAIN. I HAVE HAD THIS HAPPEN IN THE MIDDLE OF A INTERSECTION, ON I 95 , I 64, I 264, COMING CLOSE TO BEING HIT ON PASSENGER SIDE IN A INTERSECTION WITH MY GRAND BABY IN THE VEHICLE. I HAVE HAD THE VEHICLE IN THE DEALERSHIP HERE IN NORFOLK VIRGINIA. THEY CHARGE ME 125.00 AND SAID THEY COULD NOT DUPLICATE THE PROBLEM. THE DEALER ALSO STATED THEY THINK IT MIGHT BE A THROTTLE BODY. I TOLD THEM TO PUT ONE ON IT AND THEY TOLD ME THAT THEY DON'T JUST REPLACE PARTS. I PICKED IT UP FROM THE DEALERSHIP AND 2 DAYS LATER IT DID THIS AGAIN. YOU COULD BE DOING 60, 65. OR 25 WHEN IT DECIDES TO LOSE THROTTLE CONTROL. IN THE MIDDLE OF A INTERSECTION TURNING OR GOING 60 MPH ON THE INTERSTATE IT DON'T MATTER. I FEEL THIS IS A SAFETY CONCERN AND NEEDS TO BE ADDRESSED. YOU CAN READ ABOUT PEOPLE WITH THE SAME PROBLEM ON THE INTERNET.

Nov 23, 2015

WE WERE TRAVELING ON A HIGHWAY WHEN ALL OF A SUDDEN WE LOST "POWER" BUT IT WAS ONLY THE ABILITY TO GO. THERE WAS ENOUGH TRAFFIC AND LACK OF SPEED TO PROHIBIT FROM MOVING ALL THE WAY OVER TO THE SHOULDER. WE MADE IT TO THE SLOWEST LANE (FURTHEST RIGHT HAND LANE). THE ONLY THING THAT SAVED US FROM BEING REAR ENDED WAS THERE WAS A SHERIFF NEAR BY AND SAW US BROKE DOWN STRANDED AND HE HELPED DIRECT TRAFFIC AROUND US FOR OUR SAFETY. WE WERE IN AN UNPOPULATED AREA AND HAD NO RESOURCES FOR SOME ONE TO COME GET US OR KNOW WHICH TOWING COMPANY COULD HELP US, ALONG WITH KNOWING A TRUSTED MECHANIC OUT WHERE WE WERE. MY CAR IS LESS THAN 4 YEARS OLD, THIS SHOULD NOT BE HAPPENING. WHEN WE FINALLY MADE IT HOME OUT OF SHEER LUCK, WE DID LOTS OF RESEARCH ON WHAT THE PROBLEM COULD BE AND FOUND MILLIONS HAD THE SAME PROBLEM WITH THEIR FORDS. I LOVE THE COMPANY BUT I NEVER END BEEN SO STRESSED OUT AND SCARED FOR MY CHILDREN'S SAFETY. I BOUGHT THIS VEHICLE TO BE SAFE AND IT HAD FAILED ME. LIKE I SAID, I COULD BE MARKING THIS FORM DIFFERENTLY IF THE OFFICER DIDN'T PROTECT US. THE PART WAS NOT CHEAP ALONG WITH THE LABOR. WITH SO MANY OTHER PEOPLE BREAKING DOWN FOR THE SAME REASON, I AM SHOCKED AND APPALLED THAT THERE HASN'T BEEN A RECALL FOR THIS YET. I URGE YOU TO CHANGE THAT AND KEEP THE ROADS SAFE FOR ALL DRIVERS. SINCE THE AFFECTED PART DOESN'T HAVE MY SPECIFIC PART, IT WAS THE THROTTLE BODY AND EVEN MY MECHANICS SAID FORD HAS NEVER HAD A GOOD ONE. WISH I WOULD OF KNOW THAT BEFORE PURCHASING MY VEHICLE. *JS

Jul 08, 2014

ELECTRICAL SYSTEM,INTERIOR LIGHTING

3 complaints

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE INSTRUMENT PANEL LIGHTING REMAINED ILLUMINATED AND THE "DOOR AJAR" MESSAGE WAS DISPLAYED. IN ADDITION, THE DOME LIGHT REMAINED ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 132,000.

Jan 18, 2017

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT AFTER CLOSING THE FRONT DRIVER SIDE DOOR, THE AJAR DOOR WARNING LIGHT REMAINED ILLUMINATED. THE CONTACT STATED THAT THE INTERIOR DOME LIGHT FAILED TO POWER OFF, CAUSING A GLARE WHILE DRIVING AT NIGHT. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 30,000. UPDATED 03/17/15*LJ UPDATED 06/18/2015 *JS

Jan 14, 2015

HAVING AN ISSUE WITH THE DRIVERS DOOR SENSOR. DOOR SENSOR STILL SHOWS THE DOOR TO BE AJAR EVEN AFTER SEVERAL ATTEMPTS TO CLOSE. SENSOR PICKS UP THAT THE DOOR IS CLOSED ABOUT 1/3RD TO 1/2 THE TIME YOU ATTEMPT TO CLOSE. SENSOR NOT FUNCTIONING PROPERLY WILL ALLOW A WARNING LIGHT IN THE DASHBOARD TO STAY ON UNTIL RECOGNIZED. THE MAIN PROBLEM IS IT KEEPS THE DOME LIGHT ILLUMINATED UNTIL YOU CONTINUE TO CLOSE AND THE SENSOR PICKS UP. I HAVE AN ISSUE WITH THE SENSOR COMING ON AND SHOWING AJAR WHILE DRIVING. WITH THE DOME LIGHT COMING ON, I'M NOT TO HAPPY ABOUT NOT BEING ABLE TO DRIVE AT NIGHT. FOUND THROUGH CHAT ROOMS AND FORUMS THAT SEVERAL OTHER COMPLAINTS PERTAINING TO THIS ISSUE, WITH NO FIX FROM FORD. FORD DEALER SERVICE REPS HAVE KNOWN IT IS A PROBLEM, BUT JUST SAY TO CALL FORD TO SEE IF THE PROBLEM CAN BE COVERED. FORD DISTRICT REP., WHEN TOLD OF THE PROBLEM WAS ASKED WHY THERE IS NOT A RECALL FOR THIS ISSUE. I WAS TOLD THAT FORD DOES NOT ISSUE THE RECALL, IT NEEDS TO COME FROM NHTSA. SO HOPEFULLY BY HAVING TO FILE A COMPLAINT TO RECEIVE SOME ACTION WILL SHOW MORE NUMBERS AS TO THIS FAULTY SAFETY SENSOR. THE OTHER ISSUE WOULD BE IF THE PART REPLACED IS GOING TO BE THE SAME PART NUMBER THAT PEOPLE ARE HAVING TROUBLE WITH. I WOULD BE JUST WAITING A FEW MORE YEARS FOR THE SAME ISSUE TO ARISE. OR HAVE THEY CHANGED THE PART TO RECTIFY THE PROBLEM. THAT REMAINS TO BE SEEN AS I HAVE NO ALTERNATIVE BUT TO HAVE THE PART REPLACED AT $394.00. ALTHOUGH I AM 6000 MILES UNDER WARRANTY, I AM 2 1/2 MONTHS PAST THE 3 YEARS. *JS

Apr 11, 2014

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ELECTRONIC STABILITY CONTROL (ESC)

3 complaints

MY DRIVER SIDE DOOR INDICATOR CAME ON AND AT FIRST IT WOULD TAKE ME A FEW TIMES SHUTTING THE DOOR FOR IT COME OFF. NOW ITS TO THE POINT WHERE IT DOES NOT TURN OFF AND KEEPS THE INTERIOR LIGHTS ON UNTIL I DRIVE FORWARD A BIT, THEN TURN OFF. THAT'S NOT GOOD AT NIGHT FOR SURE. NOW WHEN MY CAR IS LOCKED THE PANIC ALARM GOES OFF ALL TIMES OF THE DAY AND NIGHT. I WAS DRIVING DOWN MY DRIVEWAY (THANK GOODNESS) ONE NIGHT AND THE LIGHTS TURNED ON AND THE CAR STARTED DINGING FOR THE DOOR. WHY IS THIS SOMETHING THAT IS NOT RECALLED??? IT IS DANGEROUS FOR THE LIGHT TO STAY ON AT NIGHT AND ESPECIALLY IF MY DOOR REALLY ISN'T LATCHED. I DON'T SEE WHY I SHOULD HAVE TO PAY SOMETHING OUT OF POCKET THAT I DIDN'T BREAK OR HAVE CONTROL OVER BREAKING. PLEASE HELP FIX THIS........ *TR

Oct 24, 2016

A DOOR AJAR BUT NO DOOR OPEN. LATCH KEY ASSEMBLY HAD TO BE CHANGED ON DRIVER'S SIDE FRONT AND NOW AT 80,000 MILES LATCH KEY CHANGE NEEDING CHANGED ON PASSENGER REAR DOOR. WHAT WILL IT TAKE FOR FORD TO RECALL THIS ISSUE. POSTED SO MANY TIMES HERE.

Jul 01, 2015

DOOR AJAR LIGHT STAYS ON, EVEN WHEN THE DOOR IS SHUT. WILL NOT ALLOW AUTOMATIC DOOR LOCKS TO LATCH. THIS IS A DANGER TO CHILDREN IN THE BACK SEAT. ALSO, WEARS OUT THE LIFE OF THE BATTERY. INTERIOR LIGHT STAY ON FOR 3 MIN AFTER DRIVING, THIS MAKES IT A HAZARD TO SEE WHEN DRIVING. *TR

Jan 08, 2015

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY/WIPER

3 complaints

INTERIOR LIGHTING STAYS ON WHEN IN PARK OR DRIVING BECAUSE OF DOOR SWITCH MALFUNCTION SAYING DOOR IS AJAR WHEN IT IS IN FACT CLOSED CREATES DRIVING HAZARD WHEN LIGHTS WILL NOT TURN OFF AND GLARING OFF WINDSHIELD MAKING DRIVING AT NIGHT DANGERS PLEASE MAKE A RECALL AND FIX THIS ISSUE.

Apr 17, 2016

THE DRIVER SIDE DOOR LATCH NOT WORKING PROPERLY INDICATES THE DOOR IS OPENED WHEN IT IS CLOSED. THERE FOR THE DOME LIGHT STAYS ON TILL THE CAR REACHES 20 MILES PER HOUR OR ABOUT A CITY BLOCK WITCH MAKES IT HARD TO DRIVE AND COVER THE DOME LIGHT AT NIGHT SO U CAN SEE OUT THE WINDSHIELD SO NOT TO BE BLINDED BY THE LIGHT .

Jun 03, 2015

THE DOOR AJAR WARNING LIGHT WILL NOT GO OFF EVEN IF THE DOOR IS CLOSED, WHICH MAKES THE INTERIOR LIGHTS STAY ON WHILE DRIVING WHICH IS A HAZARD AT NIGHT TIME, CREATES LOW VISIBILITY, HARD TO SEE THE ROAD. ALSO THE DOORS LOCK AND UNLOCK SPORADICALLY BECAUSE OF THE MALFUNCTIONING SENSOR. SEVERAL PEOPLE I KNOW WITH THE SAME VEHICLE HAVE HAD THE SAME PROBLEM WITH THEIRS. SEEMS LIKE FORD IS CASHING IN ON THE 600.00 REPAIR TO FIX THE MALFUNCTIONING LIGHT.... AT THE DRIVERS EXPENSE, MONETARY EXPENSES AND SAFETY EXPENSES. NOT OK. *TR

Oct 31, 2014

VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM

3 complaints

ON SEVERAL OCCASIONS THE VEHICLE LOST ALL ACCELERATION AND POWER TO THE ENGINE. YELLOW WRENCH SHOWED THERE WAS A WARNING, AND CHECK ENGINE LIGHT FLASHED, BUT UPON TURNING OFF THE CAR (THE MAIN ELECTRONICS IE:RADIO/AC STILL WORKED) AND RESTARTING IT RESUMED "NORMAL" FUNCTIONS AND DRIVING. WE HAD SEVERAL TIMES THIS HAPPENED TO US. ALL OF THE OCCURRENCES HAPPENED IN THE MIDDLE OF ACCELERATING AND AT DIFFERENT SPEEDS. TWO WERE ON RESIDENTIAL ROADS, ONE WAS IN A BUSY INTERSECTION, AND ONE (THE WORST) WAS ON THE FREEWAY 3 LANES OVER FROM THE RIGHT SHOULDER GOING WITH THE FLOW OF TRAFFIC AT 70MPH. THE DEALERSHIP WAS UNSUCCESSFUL N ASSISTING WITH THE PROBLEM BECAUSE WITHOUT A CHECK ENGINE LIGHT THEY WERE UNABLE TO DIAGNOSE THE PROBLEM. BUT OUR LATEST INCIDENT, ON SEPTEMBER 11TH, 2015 (THIS TIME THE WRENCH AND AWD OFF FLASHED), THE CHECK ENGINE LIGHT STAYED ON AND IT WAS DIAGNOSED AS A BAD THROTTLE BODY. THIS IS MORE THAN DANGEROUS IT IS A RUSSIAN ROULETTE OF WHETHER THE CAR WILL WORK OR NOT. PLEASE TAKE THIS SITUATION SERIOUSLY, THERE ARE MANY OTHER PEOPLE HTTP://M.CARCOMPLAINTS.COM/FORD/EDGE/2011/ENGINE/ENGINE.SHTML COMPLAINING ABOUT THE SAME YEAR AND MODEL AS MY CAR, HAVING THE SAME EXACT ISSUE. THIS SHOULD BE PUT ON RECALL IMMEDIATELY.

Sep 15, 2015

THE FIRST TIME THE PROBLEM OCCURRED I WAS DRIVING DOWN A STREET AND HAD SLOWED TO MAKE A LEFT TURN INTO A RETAIL ESTABLISHMENT. JUST AS I MADE THE TURN THE VEHICLE SHUDDERED SLIGHTLY AND IMMEDIATELY LOST FORWARD MOMENTUM - IT WAS LIKE THE VEHICLE WAS IN NEUTRAL - I HAD NO ACCELERATION. A WRENCH APPEARED ON MY DRIVER'S DISPLAY. I WAS ABLE TO PULL TO A STOP AND I SHUT THE VEHICLE OFF. AFTER SEVERAL MINUTES I ATTEMPTED TO START THE VEHICLE. IT TOOK SEVERAL SECONDS LONGER THAN NORMAL FOR THE VEHICLE TO START BUT IT DID. THE SECOND OCCURRENCE HAPPENED IN MY WORK PARKING LOT. I HAD BACKED MY VEHICLE OUT OF MY PARKING PLACE AND JUST AS I STARTED TO ACCELERATE THE VEHICLE SHUDDERED SLIGHTLY AND I AGAIN LOST ANY ACCELERATION. I TURNED THE VEHICLE OFF AND RESTARTED IMMEDIATELY. AGAIN, IT LOOK SLIGHTLY LONGER THAN NORMAL FOR THE VEHICLE TO START. THE THIRD TIME I WAS DRIVING 55 DOWN A ROAD WHEN THE VEHICLE SUDDENLY LOST MOMENTUM. SAME DEAL WITH LIMPING TO THE SIDE OF THE ROAD, PRAYING THIS TIME THAT NOTHING WAS COMING AS THE VEHICLE WAS ONLY HALF OFF THE ROAD. IT STARTED WITH EFFORT. IN EACH OCCURRENCE THE WRENCH APPEARED. THIS HAS ALL HAPPENED OVER A PERIOD OF 13 DAYS. I CONTACTED A LOCAL FORD DEALERSHIP SATURDAY AND DESCRIBED THE PROBLEM OVER THE PHONE. THE MECHANIC SAID HE WAS VERY FAMILIAR WITH THE PROBLEM - THAT IT WAS THE THROTTLE BODY. I DECIDED TO DO SOME ONLINE RESEARCH AND DISCOVERED COMPLAINT AFTER COMPLAINT DESCRIBING THE SAME PROBLEM. I'M VERY DISAPPOINTED IN FORD FOR NOT MAKING THIS PROBLEM MORE OF A PRIORITY. DOES THERE NEED TO BE A LOSS OF LIFE BEFORE SOMETHING IS DONE? WE WILL BE DRIVING SEVERAL STATES AWAY IN JUST A FEW WEEKS AND I HAVE ABSOLUTELY NO CONFIDENCE IN MY VEHICLE. I CERTAINLY DON'T WANT TO BE TRAVELING 75 MILES AN HOUR ON A FREEWAY WHEN MY VEHICLE SUDDENLY DECIDES IT DOESN'T WANT TO COOPERATE. VERY, VERY DISAPPOINTING. *TR

Jun 08, 2015

WAS DRIVING IN BUSY RESIDENTIAL AREA AND THE CAR STARTED TO SHUDDER AND EVENTUALLY LOST ALL POWER TO THE ENGINE AND THE DASHBOARD DISPLAYED A WRENCH SYMBOL. IT SEEMED LIKE IT WAS GOING TO STALL. I WAS ABLE TO GET TO THE SIDE OF THE ROAD. I THEN TURNED THE ENGINE OFF AND UPON RESTARTING WAS ABLE TO DRIVE THE SHORT DISTANCE TO THE DEALER. THE DEALER PERFORMED A PCM REPROGRAM. PER THE DIAGNOSTIC NOTES, AFTER GETTING A CODE OF P260F THEY REPROGRAMMED THE CAR TO THE LATEST CALIBRATION, TEST DROVE IT (APPROX 9 MILES) AND NO SIGN OF THE PROBLEM. I PICKED THE CAR UP ON FRIDAY, SEPT 5. TODAY, SEPT 7, 2014, JUST 2 DAYS AFTER "FIXING" THE PROBLEM, THE EXACT SAME THING HAPPENED. SIMILAR SPEED, CAR STARTED TO SHAKE AND UNRESPONSIVE TO ACCELERATOR. FORTUNATELY, I WAS AT NEARLY THE SAME LOCATION SO I WAS ABLE TO GET TO THE SIDE OF THE ROAD WITHOUT INCIDENT. AFTER RESEARCHING THE ISSUE, THIS APPEARS TO A PRETTY COMMON PROBLEM IN THE FORD EDGE OWNER COMMUNITY. HOWEVER, IF THIS ISSUE WERE TO HAPPEN WHILE DRIVING ON A FREEWAY, THE OUTCOME MIGHT BE VERY DIFFERENT. HOPING SOMEONE CAN HELP WITH THIS ISSUE. I NO LONGER FEEL SAFE DRIVING THIS CAR. *TR

Sep 07, 2014

TIRES

3 complaints

TL* THE CONTACT OWNS A 2011 FORD EDGE EQUIPPED WITH PIRELLI SCORPION STR TIRES, SIZE 245/50/R20. WHILE DRIVING APPROXIMATELY 65 MPH, THE FRONT PASSENGER SIDE TIRE BLEW OUT FROM THE SIDEWALLS. THE CONTACT REPLACED THE TIRE WITH A SPARE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE TIRE. THE FAILURE RECURRED AND THE CONTACT STATED THAT THE FRONT PASSENGER SIDE AND REAR TIRES HAD BULGES. THE TIRES WERE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE VEHICLE AND TIRE FAILURE MILEAGE WAS 30,000.

Jul 16, 2015

WE PURCHASED A NEW 2011 FORD EDGE IN FEBRUARY OF 2011. WE HAD DRIVEN IT LESS THAN 41,000 MILES WHEN WE ENCOUNTERED A PROBLEM WITH ONE TIRE. AS WE WERE DRIVING WE WERE ALERTED THAT THE AIR PRESSURE WAS LOW ON OUR TIRE. WE ADDED AIR AND HAD DRIVEN LESS THAN 10 MILES WHEN THE LOW AIR PRESSURE WARNING CAME ON AGAIN. WE DROVE TO WALMART TO GET THE TIRE REPAIRED. IT HAD A SPLIT ON THE INSIDE OF THE TIRE, NEAR THE LETTERING. THE SPLIT WAS NOT ALONG THE CURVE OF THE TIRE, IT IS AN "UP AND DOWN" TEAR. WE WERE TOLD THEY COULD NOT REPAIR THE TIRE BECAUSE OF WHERE THE SPLIT HAD OCCURRED. LIKE I SAID, IT WAS ON THE INSIDE OF THE TIRE, SO IT COULD NOT HAVE BEEN DAMAGED BY HITTING A CURB OR SOMETHING HITTING IT. THE TIRES HAVE VERY LITTLE WEAR ON THEM, BUT WE REPLACED ALL OF THEM ANYWAY. WE FEEL THIS TIRE WAS FAULTY AND WE WOULD REGRET NOT REPLACING THEM IF ONE WOULD BLOW OUT AND CAUSE A DEADLY ACCIDENT. WE KEPT THE TIRES IN CASE THERE IS A RECALL ON THEM. THIS WAS DEFINITELY NOT NORMAL WEAR AND TEAR! IF I WERE A TIRE MANUFACTURER, I WOULD DEFINITELY BE CHECKING ON THIS MATTER RIGHT NOW. AS I SAID, THE TIRES ARE THE MICHELIN LATITUDE TOUR, P245/60/18. THE OTHER NUMBERS FROM THE TIRE ARE AP4A DAMX 3110, WJ2B6A06-5868201. IF YOU NEED MORE INFORMATION, PLEASE CONTACT US. *TR

Jun 18, 2013

FAULTY VEHICLE TPMS SYTTEMS. THEY BECOME BRITTLE AND WHEN YOU TRY TO CHECK THE AIR IN THE TIRE THEY CAN BREAK. THE MATERIALS USED ARE VERY CHEAP AND ARE UNSAFE. IF YOU BREAK ONE OR CRACK ONE YOU LOOSE ALL THE AIR IN THE TIRE. AS A AUTOMOTIVE LUBRICATION CENTER OWNER IT FALLS UPON MY STORE TO FIX A PROBLEM THAT IS DEFINATELY A DESIGN PROBLEM FROM THE VEHICLE MANUAFACTURER. *TT

Aug 28, 2011

ELECTRICAL SYSTEM,SEAT BELTS

3 complaints

ALL DOORS ARE CLOSED BUT "DOOR AJAR" NOTIFICATION IS PRESENT PROHIBITING DOORS FROM LOCKING AND INTERIOR LIGHTS FROM DIMMING. THIS IS A SAFETY ISSUE WHEREBY THE INTERIOR LIGHTS ARE DISTRACTING DURING NIGHT-TIME DRIVING.

Jun 14, 2015

TL*THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, A BURNING ODOR EMITTED INSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THERE WAS AN ELECTRICAL PROBLEM THAT ORIGINATED FROM THE FUSE BOX. THE FAILURE CAUSED THE BATTERY TO FAIL. THE BATTERY WAS REPLACED ON TWO SEPARATE OCCASIONS HOWEVER, THE FAILURE PERSISTED. IN ADDITION, THE REAR LIFT GATE FAILED TO RELEASE AND OPENED INDEPENDENTLY. THE FRONT DRIVER'S SIDE SEAT BELT WOULD NOT LATCH SECURELY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.

Mar 23, 2015

Fire: 1

1) DRIVE DOOR AJAR LIGHT IN DASH WILL NOT GO OUT. DOOR WILL NOT PROPERLY SHUT. EXTREMELY UNSAFE! DOORS WILL NOT LOCK WITH THIS WARNING/LIGHT ON AS WELL AS THE LIGHTS INSIDE VEHICLE STAY ON FOR AN EXTENDED AMOUNT OF TIME (UP TO 20 MIN) UNTIL THEY GO TO SLEEP. WHICH IS DRAINING THE BATTERY. 2) PASSENGER SEAT BELT LOCKS UP WITH THE LEAST BIT OF MOVEMENT. SO TIGHT THAT IT SEVERELY UNCOMFORTABLE. TO FIND COMFORT THE SEAT BELT HAS TO CONSTANTLY BE UNLATCHED AND RE LATCHED WHILE VEHICLE IS IN MOTION / DRIVEN. UNSAFE! WHEN RESEARCHING THE DOOR AJAR ISSUE IT HAS BECOME VERY CLEAR THAT FORD HAS A MAJOR DEFECT WITH THIS PART THAT HAS BEEN INSTALLED. THIS SHOULD NOT COST CONSUMERS OVER $500 OUT OF POCKET TO REPAIR OR PUT THEIR LIVE IN DANGER DUE TO THEIR NEGLECT TO REPAIR THEIR PRODUCT THAT WAS DEFECTED WHEN MANUFACTURED. *TR

Jul 22, 2013

ELECTRICAL SYSTEM,STRUCTURE,LATCHES/LOCKS/LINKAGES

3 complaints

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR OPEN WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT THE ALL FOUR DOORS FAILED TO LOCK WHEN THE VEHICLE WAS OPERATED. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE FRONT DRIVER SIDE DOOR SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.

Jun 11, 2015

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DOOR AJAR LIGHT CONTINUED TO ILLUMINATE AFTER THE DOOR WAS SECURELY CLOSED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED AN UNKNOWN SENSOR IN THE DOOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 24,000. UPDATED 4/16/15*CN THE CONSUMER STATED THE DOOR AJAR LIGHT ILLUMINATED ON THE DASH AND WOULD NOT GO OUT, THE INTERIOR OVERHEAD LIGHT ALSO STAYED ON AND THE DOORS WOULD NOT LOCK WHILE DRIVING. UPDATED 04/21/15*JB

Mar 19, 2015

THE DOOR AJAR LIGHT HAS BEEN COMING OFF AND ON EVEN WHEN THE DOOR IS SHUT. SOMETIMES 5-10 CLOSINGS WILL SHUT THE DOOR AJAR LIGHT OFF. MOST OF THE TIME MY DOOR AJAR LIGHT STAYS ON. WHICH KEEPS MY INTERIOR LIGHTS ON AT NIGHTTIME. ALSO NOT SURE MY CAR LOCKS COMPLETELY AS THE CAR HONKS TWICE QUICKLY WHEN I TRY TO LOCK USING THE WIRELESS LOCKING DEVICE. VERY FRUSTRATING, AND FOR THE MONEY THEY CHARGE FOR FORD CARS, DON'T THINK THIS SHOULD BE A PROBLEM. HAVE SEARCHED THE INTERNET AND FOUND OUT THIS IS A COMMON PROBLEM THAT CAN COST UP TO $300 AT DEALERSHIPS TO FIX, AND CHEAPEST I HAVE FOUND IS $85.00 TO BUY PART FROM FORD AND TRY TO FIX IT MYSELF. *JS

Apr 14, 2014

ELECTRICAL SYSTEM,EQUIPMENT ADAPTIVE/MOBILITY

3 complaints

<<I PURCHASED THIS CAR ON 3/31/15, SO THIS MAY HAVE BEEN OCCURRING PRIOR TO PURCHASE, BUT THIS IS THE FIRST TIME IT HAPPENED TO ME.>> WHEN CLOSING THE DRIVER'S DOOR, I GET A "DOOR AJAR" MESSAGE, EVEN THOUGH THE DOOR IS FULLY SHUT. I CAN GET THE MESSAGE TO GO OFF IF I SLAM THE DOOR REPEATEDLY, BUT SOMETIMES IT TAKES TWO OR THREE SLAMS TO GET IT TO GO OFF. THIS CAN BE A SERIOUS SAFETY ISSUE WHEN I'M NOT ABLE TO GET THE MESSAGE TO GO OFF. IF IT OCCURS AT NIGHT, I HAVE TO DRIVE WITH THE INTERIOR LIGHTS IN THE CAR ON. I'M ALSO CONCERNED ABOUT THE DRIVER'S AIR BAGS BEING ABLE TO DEPLOY IN AN ACCIDENT, IF THE SENSOR THINKS THE DOOR IS OPEN. THIS PROBLEM REALLY WARRANTS A RECALL TO ADDRESS THIS ISSUE. *TR

Apr 06, 2015

THE DOOR AJAR LIGHT ON THE DASH, WHILE THE DOOR IS CLOSED, FOR THE DRIVERS SIDE REAR DOOR WILL NOT SHUT OFF. THE AUTOMATIC LOCKS WILL NOT ENGAGE AND THE DOME LIGHTS AND VARIOUS PARKING LIGHTS ON THE VEHICLE TURN OFF AND ON AT ALL HOURS OF THE DAY AND NIGHT WHILE CAR IS PARKED TAXING THE BATTERY. I ENDED UP HAVING TO BUY A NEW BATTERY OVER TIME. *TR

Nov 15, 2014

THE ALARM COMES ON FOR NO REASON. THE FRONT DRIVER PANEL SAYS THE REAR LEFT DOOR IS OPEN, EVEN AFTER CLOSING IT REPEATEDLY, THE PANEL STILL SAYS THE REAR LEFT DOOR IS OPEN. *TR

Jul 22, 2014

ENGINE AND ENGINE COOLING,POWER TRAIN

3 complaints

WHILE DRIVING IN POWAY AT 45 MPH WITH ONLY LESS THAN A ONE MINUTE WARNING OF AN ORANGE COLOR WRENCH LIGHT SHOWING UP. MY FORD EDGE LOST ALL POWER 100% INCLUDING BRAKES, ACCELERATOR YOU NAME IT THE POWER WAS LOST. SO I THEN TOOK IT TO THE DEALERSHIP ON 10/7/2014 AFTER THEY HAD IT FOR 2 FULL DAYS. THEY SAID WE CANNOT DETERMINE WHAT IT WAS THE SERVICE MAN EVEN STATED THAT THEY ATTACHED IT TO DIAGNOSTIC COMPUTER AND WERE UNABLE TO DETERMINE WHAT WAS WRONG. THEN GAVE ME PAPERWORK AND TOLD ME IF IT HAPPENS AGAIN TO BRING IT BACK AND SURE ENOUGH IT DID ON 10/15/14 WHILE I WAS ON THE 52 FREEWAY THE SAME THING. PLEASE HELP ME AND MY FAMILY HAVE FORD ADDRESS THIS PROBLEM THIS CAR IS UNSAFE FOR MY FAMILY AS WELL AS OTHERS ON THE ROAD THERE IS NO TELLING WHEN ALL POWER IS GOING TO BE LAST 100%. *TR

Oct 19, 2014

THE VEHICLE IN QUESTION STARTED TO DIE AND THERE WAS NO ACCELERATION. I WOULD RESTART THE CAR AND YOU COULDN'T REALLY ACCELERATE AND EVENTUALLY IT WOULD DIE AGAIN. NO WARNING WHATSOEVER. THE VEHICLE WAS TOWED TO THE DEALERSHIP AND AFTER THREE DAYS THEY FINALLY FOUND THAT THE CAMSHAFT BROKE AND RUINED THE ENGINE. THE ENGINE NEEDS TO BE REPLACED. THE CAR IS ONLY THREE YEARS OLD AND HAS 60,517 MILES. I AM 517 MILES OVER THE WARRANTY AND I WOULD THINK IN GOOD FAITH, FORD WOULD HONOR THE WARRANTY, BUT I WAS TOLD IT'S IN BLACK AND WHITE. NO ONE CAN EXPLAIN TO ME HOW AND WHAT CAUSED THE CAMSHAFT TO BREAK. "IT'S A FREAK THING" IS NOT A GOOD ANSWER AND DOESN'T ANSWER MY QUESTION. THE TECHNICIAN IS BAFFLED. CAR HAS BEEN VERY WELL MAINTAINED. I WOULD ALSO THINK THAT FORD WOULD WANT TO INVESTIGATE AND GET TO THE BOTTOM OF THIS SO IT DOESN'T HAPPEN TO ANYONE ELSE. FORD NEEDS TO STAND BEHIND THEIR PRODUCT. THEIR ADVERTISING IS MISLEADING BECAUSE MY CAR IS NOT RELIABLE AND NOT BUILT TOUGH! YOU WONDER WHY PEOPLE BUY FOREIGN CAR BECAUSE THEY LAST! *TR

May 07, 2014

OVER THE LAST MONTH, MY VEHICLE HAS HAD STALLING ISSUES WHILE IDLING. ALL OF THE TIMES IT HAS OCCURRED WHILE MY VEHICLE IS IDLING AT A RED LIGHT AND THE VEHICLE SOUNDS LIKE THE ENGINE SHUTS OFF THEN JUMPS BACK ON. HOWEVER, ONE OF THE TIMES, MY VEHICLE COMPLETELY STALLED AND I HAD TO PUT MY VEHICLE IN PARK, TURN IT OFF THEN TURN IT BACK ON. DURING THIS TIME THE LIGHT HAD TURNED GREEN AND LUCKILY NO ONE WAS BEHIND ME. MY LOCAL FORD DEALER IS FIXING THIS ISSUE, HOWEVER, THEY ARE SAYING IT IS NOT COVERED UNDER THE FORD CERTIFIED PRE-OWNED COMPREHENSIVE LIMITED WARRANTY OR THE FORD CERTIFIED PRE-OWNED POWERTRAIN LIMITED WARRANTY. I RESEARCHED THIS ISSUE AND NOTICED OTHER FORD AND LINCOLN MODELS HAVE HAD THE SAME ISSUE AND ARE WITHIN THE SAME YEAR AS MY FORD EDGE WAS MANUFACTURED, 2011. *TR

Jan 04, 2014

FUEL SYSTEM, GASOLINE,POWER TRAIN

3 complaints

2011 EDGE, 3.5 YEARS OLD, WITH 41,000 MILES. CAR SUDDENLY LOST POWER TO MOVE FORWARD, BUT CAR WAS STILL RUNNING, WRENCH APPEARED ON SCREEN, WAS ABLE TO COAST AND PULL OVER. TURNED ENGINE OFF, RESTARTED VEHICLE SUCCESSFULLY. PROBLEM REPEATED ITSELF THE NEXT DAY, TWICE, WAS ABLE TO (FORTUNATELY) COAST TO A SAFE AREA AND TURN THE CAR OFF. CAR WAS RESTARTED, ENGINE LIGHT APPEARED AFTER THE THIRD INCIDENT. CAR WAS TAKEN TO DEALERSHIP. CODE P2111. THROTTLE BODY WAS REPLACED ($636), UPDATED SOFTWARE - POWERTRAIN?? ($95), AND PERFORMED A "HIGHLY RECOMMENDED" FUEL CLEANING ($108). TOTAL COST, WITH MISCELLANEOUS CHARGES FOR ENVIRONMENTAL WASTE AND TAX, WAS $884. I HAVE OWNED NUMEROUS VEHICLES, MOST FROM FORD, MOST OLDER THAN 3.5 YEARS OLD AND HAVING MORE THAN 41,000 MILES, NEVER HAD A PROBLEM LIKE THIS BEFORE - VERY DISAPPOINTING! HIGH LEVEL OF CONCERN DURING INCIDENTS THAT THE CAR WOULD CREATE A TRAFFIC PROBLEM. FORTUNATELY IT DID NOT AND WAS ABLE TO AVOID HIGH TRAFFIC AND HIGH SPEEDS, AND WAS ABLE TO GET THE VEHICLE TO A DEALERSHIP. *TR

Jul 23, 2014

DRIVING 45 MPH AND VEHICLE LOST POWER, THE WRENCH DASH WARNING LIGHT CAME ON, PULLED OVER SHUT IT OFF AND IT WAS ROUGH TO START BUT IT DID, AND RAN OK. A WEEK LATER DID IT AGAIN GOING ABOUT 25 MPH. AS OTHERS HAVE MENTIONED SCANNER SHOWS NO CODES. FORTUNATELY FOR US THE ISSUES HAVE HAPPENED ON LOW VOLUME ROADWAYS, NOT HIGH SPEED, HIGH TRAFFIC LIKE SOME UNLUCKY FOLKS. LOCAL DEALER CALLED FORD AND IT IS NOT COVERED UNDER THE POWER TRAIN, WE HAVE 35K MILES BUT 45 MONTHS. HOPEFULLY FORD WILL STAND UP AND DO A RECALL WITHOUT WAITING FOR THE DEATHS TO MULTIPLY LIKE GM! *TR

Jul 10, 2014

WHILE TRAVELING AT APPROXIMATELY 30 MILES PER HOUR, THE CAR SUDDENLY STALLED, ALTHOUGH IT WOULD MOVE AT A VERY SLOW SPEED AT A ROUGH IDLE, MAYBE 1 MILE PER HOUR, NO MATTER HOW HARD THE ACCELERATOR WAS DEPRESSED. SIMULTANEOUSLY, A YELLOW WRENCH WARNING LIGHT APPEARED. I PULLED INTO A PARKING LOT AND LET THE ENGINE RUN, IT REMAINED RUNNING ROUGH AT A VERY SLOW SPEED. I CONTINUED FOR ABOUT A MINUTE, THEN SHUT THE ENGINE OFF. AFTER RESTART, THE CAR RAN NORMALLY WITH NO WARNING INDICATORS. I TOOK THE CAR TO A FORD DEALER WHERE THEY COULD NOT REPRODUCE THE PROBLEM, AND WAS TOLD THAT BECAUSE I SHUT THE CAR OFF, ANY ERROR CODES WERE CLEARED. THEY COULD ALSO NOT PERFORM A REPAIR IF THEY DID NOT KNOW THE CAUSE, ALTHOUGH THEY SAID IT IS PROBABLY THE THROTTLE BODY. WITHOUT ERROR CODES, THERE WAS NOTHING THEY COULD DO. THIS IS A SAFETY PROBLEM, I WAS FORTUNATE TO NOT BE ON THE HIGHWAY GOING 60 MILES PER HOUR. *TR

Nov 21, 2013

UNKNOWN OR OTHER,BACK OVER PREVENTION

2 complaints

My camera has been upside down and or blank or won't show anything half the time and took to the dealer and they said they cant fix it because software issue but Ford has recalled other cars cameras for the same issue. Can't see behind me very well due to camera malfunction almost every time in reverse.

Sep 10, 2025

Rearview camera screen is blank or scrambled 98% of the time. The backup sensor has also stopped working. This does not allow me to utilize the safety features for parking or reversing. This issue has been found in newer models of my vehicle and those are currently being recalled. There is no warning for the rearview camera screen, but sometimes it does say that the camera is not available. This issue has been ongoing for years.

May 25, 2023

SERVICE BRAKES,LANE DEPARTURE

2 complaints

13N02 – Extended Warranty Coverage on Brake Booster – 2010-2013 Ford Edge & Lincoln MKX. My break booster required repair and when I went to the dealership and called Ford they stated that the vehicle had to have less than 150,000 miles and it is not 10 years old which ever comes 1st. The break boosters are starting to fail on cars with less than 150,000 miles, but older than 10 years. This is causing a driving hazard as the breaks went out while driving.

Aug 31, 2023

MUSSY BREAKS. CAR BRAKE PEDAL GOES ALL THE WAY TO FLOOR, CAUSING THE CAR TO TAKE LONGER TO STOP ON THE ROAD, HIGHWAY AND CITY STREET.

Apr 21, 2021

WHEELS,SERVICE BRAKES

2 complaints

About 3 months when I got the vehicle I had to take it to El Cajon Ford because the brakes suddenly stopped working properly and I had to nearly push the pedal to the floor to stop. It suddenly lost the pressure needed to properly stop. The vehicle was still under warranty at that time. That was about over 4 years ago. Now I find that the same problem has arose again. I took it took it to a auto repair shop to find the part I need is back ordered. There is a recall on all ford edge vehicles for this brake problem however after several calls and conversations with ford I find for some reasons my Ford edge is not included for reasons I can’t understand and the parts available are reserved for other recall vehicles when my car has the same issues. In addition, a less than a week after I received the vehicle my son along with his baby daughter were on the freeway when suddenly the a tire just blew out causing them to skid across the highway, luckily no one was hurt, but 2 weeks later another tire just blew out on me as soon as I entered the highway on my way home from work.I replaced all 4 tires however about once a month the tire pressure runs low although I had new tires.

Feb 10, 2023

WHEN DEPRESSING BRAKES WHILE PULLING INTO PARKING SPACE, BRAKES BECAME EXTREMELY STIFF AND HAD TO STAND ON THEM TO STOP BARELY MISSING CAR PARKED IN SPACE TO MY FRONT, ALSO WHEN COMING TO A STOP AT A STOP LIGHT CAR WAS VERY DIFFICULT TO GET SLOWED DOWN TO A STOP. CALLED LOCAL SERVICE TECH AND DESCRIBED ISSUE AND WAS TOLD BRAKE BOOSTER WOULD NEED TO BE REPLACED AND UNFORTUNATELY IT IS ON BACKORDER. *TR

Sep 26, 2014

SUSPENSION,WHEELS

2 complaints

The contact owns a 2011 Ford Edge. The contact stated that while turning the steering wheel in either direction, a clunking noise was coming from the front of the vehicle. The vehicle was taken to the local mechanic who diagnosed that the front driver’s and passenger’s side axle, cv joint, and wheel hub assembly had failed and needed to be replaced. The vehicle was repaired but the failure had reoccurred. The manufacturer and local dealer were not notified of the failure. The failure mileage was 50,000.

Jun 09, 2022

BOTH MY WIFE AND I NOTICED THAT THERE WERE LOUD NOISES COMING FROM THE REAR END OF THE VEHICLE...GROWLING NOISES WHICH BECAME NOTICEABLE AROUND 30 MPH. AS THE SPEED INCREASED, THE NOISE LEVEL DID AS WELL. I WAS TOLD BY A FORD MECHANIC THAT THE REAR WHEEL BEARINGS NEEDED TO BE REPLACED (AFTER ONLY APPROX. 32K MILES!). I REPLACED BOTH REAR WHEEL BEARINGS AND THE NOISE DIMINISHED BUT DID NOT TOTALLY GO AWAY. IT STILL VARIES WITH SPEED. WHEN IT'S RAINING, THE NOISE DIMINISHES. WHEN IT'S COLD ( FREEZING OR LOWER) THE NOISE DIMINISHES. IN NEITHER CASE, AFTER THE BEARINGS WERE REPLACED, DID THE NOISE GO AWAY COMPLETELY. WE BOUGHT THE CAR BRAND NEW AND HAD NONE OF THESE PROBLEMS. DIFFERENT FORD FORUMS STATE THAT THERE IS A DEFECT IN THE ARMS THAT SUPPORT THE REAR WHEELS THAT CAUSES THE BEARINGS TO BE ROTATED IN A POSITION THAT CAUSES THEM TO FAIL QUICKLY. TO DATE I HAVE NOT FOUND ANY LITERATURE FROM FORD VERIFYING THIS, YET THE PROBLEM PERSISTS. *TR

Feb 03, 2015

SUSPENSION,SERVICE BRAKES

2 complaints

MY 2011 FORD EDGE SEL WAS RECALLED FOR AN ISSUE WITH THE BRAKE BOOSTER SYSTEM. IT WAS TAKEN IN AND 'FIXED'. 3 YEARS LATER IT STARTED FAILING AGAIN AND WAS APPARENTLY FIXED. NOW 3 YEARS LATER IT'S FAILED AGAIN. THESE SYSTEMS ARE DESIGNED TO LAST UP TO 150,000 MILES. I JUST HIT 100,000 AND WILL HAVE TO HAVE IT FIXED FIR THE 3RD TIME. ALSO BECAUSE OF THE FAULTY SYSTEM BRAKE FLUID HAS LEAKED ONTO THE SWAY BAR RESULTING IN DETERIORATION

Jan 30, 2021

TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING 45 MPH, THE ANTI-LOCK BRAKE WARNING INDICATOR ILLUMINATED AND THE CRUISE CONTROL FAILED TO FUNCTION. WHEN TURNING THE STEERING WHEEL TO THE RIGHT, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE BRAKES. THE VEHICLE WAS TAKEN TO PALLOTTA FORD LINCOLN (LOCATED AT 4199 CLEVELAND RD, WOOSTER, OH 44691, (330) 345-6600) WHERE IT WAS DIAGNOSED THAT BOTH FRONT AXLES AND FRONT STAB LINKS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 161,500. THE VIN WAS NOT AVAILABLE.

Oct 22, 2019

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SERVICE BRAKES

2 complaints

SINCE I PURCHASE 2011 FORD EDGE FROM MY DEALER IN BABYLON NY . I HAVE ISSUES WITH ELECTRICAL, LOSS OF POWER DURING WINTER, AND THE WORSE HAS BEEN THE BRAKES, MASTER CYLINDER TO BRAKES KEEP FAILING AND I NEVER NO EVEN I CHANGE MY BRAKES WHEN THEY CAN FAIL . I AM SCARED OF DRIVING THIS UNSAFE VEHICLE. MY DEALER DOES NOT RESPOND TO MY VEHICLE.

Nov 04, 2020

LIGHTS STAY ON AFTER PARKING INSIDE AND MIRROR LIGHTS. WHEN DRIVING INTERIOR LIGHTS STAY ON TIL A CERTAIN SPEED BUT DOORS DO NOT LOCK AND DOOR AJAR LIGHT STAYS ON. THE DOORS LOCK AND THE DOOR LIGHT GOES OFF SPONTANEOUSLY. ALSO BRAKES FEEL SPONGY AND PEDAL FEELS LIKE IT GOES TO THE FLOOR.

Aug 27, 2016

STEERING,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

2 complaints

THE AWS LIGHT STAYS ON AND SAYS THE DRIVER STABILITY CONTROLS ARE NOT WORKING PROPERLY. TOOK IT TO A FORD DEALERSHIP FOR SERVICING, CHARGED 800 PLUS AND THE ISSUE IS STILL OCCURRING. THEY CLAIM IT'S A SENSOR ISSUE BUT IT'S STILL HAPPENING! IF I TURN LEFT OR RIGHT THE WARNING LIGHT COMES ON, IF IT'S WET OR DRY THE LIGHT COMES ON AND WHEN BREAKING THE SUV SLIDES. WILL NEVER PURCHASE ANOTHER FORD AGAIN. NOT SURE OF THE ACTUAL DATE THE ISSUE STARTED HAPPENING.

Jun 12, 2019

I WAS DRIVING ON THE HIGHWAY WITH MY 3 KIDS AND MY WIFE AND AS I GOT OFF THE EXIT I NOTICED THE CAR WASN'T BRAKING, SO AS I GOT TO THE FIRST STOP LEFT I DECIDED TO TURN LEFT AND SEE IF I COULD FIX THE PROBLEM. AS I WAS TURNING THE SHEARING WHEEL LOCKED UP, BRAKES DIDN'T BRAKE THEN THE CAR STARTED TO SHAKE. I ALMOST HIT ON COMING TRAFFIC AT 40 MIL PER HOUR. AS SOON AS THE CAR BYPASSED ON COMING TRAFFIC A HAD TO RESTART MY CAR AND IT WAS FINE. AS SOON AS I GOT HOME, IT HAPPENED AGAIN. I WAS ABOUT 2FT FROM HITTING MY GARAGE DOOR. *TR

Jul 30, 2014

SEAT BELTS

2 complaints

PASSENGER SIDE SEAT BELT LOCKS IN PLACE WHILE IN MOTION REGARDLESS OF WHETHER THE BRAKE IS PRESSED OR NOT. STAYS LOCKED IN PLACE DURING LONG ROAD TRIPS UNTIL SEAT BELT IS DISCONNECTED AND RECONNECTED. THIS HAPPENS FREQUENTLY (WHEN I HAVE A PASSENGER) EVER SINCE I BOUGHT THIS VEHICLE 5 YEARS AGO. I AM NOT SURE IF THIS IS A SAFETY ISSUE??

Mar 05, 2019

REAR SEAT CENTER SEAT BELT LATCH IS IN A LOCATION THAT IS EXTREMELY HARD TO USE AND WHEN THE SEAT BELT DOES GET BUCKLED, IT IS SO UNCOMFORTABLE THAT I HAVE HAD PEOPLE UNBUCKLE. YOU ACTUALLY SIT RIGHT ON THE LATCH WHEN IT IS BUCKLED. THERE REALLY SHOULD BE A FIX AVAILABLE SO THAT THE LATCH END OF THE CENTER BUCKLE CAN BE MOVED OUT OF THE WAY OF WHERE YOU SIT. I CAN'T IMAGINE HOW A PERSON WITH A CAR SEAT WOULD TRY TO USE THIS.

May 20, 2011

VEHICLE SPEED CONTROL,SERVICE BRAKES

2 complaints

I'VE HAD SEVERAL BREAKING ISSUES SINCE BUYING THE CAR EARLIER 2018. I WISH I WOULD HAVE RESEARCHED THE BRAKE ISSUES WITH THE 2011 EDGE I WOULD HAVE CHOSE A DIFFERENT VEHICLE. IT WAS VERY SLICK OUT AND MY HUSBAND SLID THROUGH A STOP LIGHT WHEN THE BRAKES FAILED. THEY WERE SOFT AND SPONGY AND WENT STRAIGHT TO THE FLOOR. WE CHANGE THE BRAKE PADS PAID A MECHANIC TO CHANGE THE MASTER CYLINDER NOT ONCE BUT TWICE BECAUSE WE CONTINUE TO HAVE SOFT BRAKES. HAD A MECHANIC BLEED THE BRAKES SAYING ARE WAS IN THE LINES STILL AN ISSUE. THE BOOSTER HAS BEEN REPLACED WITH THE RECALL AND THEY WILL NOT REPLACE IT A SECOND TIME. NOW THEY WANT TO REPLACE THE HYDRAULIC CONTROL UNIT. THE QUOTE IS $1,650. MY HUSBAND HAS BEEN SCARED TO DEATH TO DRIVE THE VEHICLE AND I AM NOT ALLOWED DUE TO THE FAULTY BRAKING. WE HAVE RAN OFF THE ROAD TWICE BY PEOPLE STOPPING SUDDENLY AND NOT BEING ABLE TO BREAK.

Nov 05, 2018

I PULLED INTO A PARKING SPACE. FELT THE CAR MOVE FORWARD. IMMEDIATELY TURNED THE STEERING WHEEL TO AVOID THE CAR DIRECTLY PARKED IN FRONT OF ME. ACCELERATING TO 25-30 MILES PER HOUR AND NOT KNOWING WHAT WAS HAPPENING, STEERED THE CAR UP THE PARKING LANE INTO A SNOW-COVERED FIELD, CIRCLED AND CAME BACK INTO ANOTHER ROW OF THE PARKING LOT. I HAD MY FOOT ON THE BRAKES THE WHOLE TIME. WHEN I GOT TO THE END OF THAT ROW AND REALIZED I HAD NO BRAKES, FINALLY THREW IT IN PARK. THE CAR STOPPED, GEARS GRINDING. THE VEHICLE MAINTAINED THE SAME SPEED THE WHOLE TIME. IF THERE WOULD HAVE BEEN PEOPLE OR OTHER CAR MOVEMENT AT THE TIME, I DON'T KNOW WHAT WOULD HAVE HAPPENED. FORD INSPECTED THE VEHICLE AND FOUND NOTHING. *TR

Feb 08, 2013

STEERING,VEHICLE SPEED CONTROL,ENGINE

2 complaints

STALLS AND WON'T ACCELERATE WHILE GOING DOWN THE ROAD. JUST IDLES REAL ROUGH. CAN ONLY COAST TO A STOP. CAN'T STEER. WRENCH COMES ON THE DISPLAY. EVERYTHING I HAVE READ SAID IT IS PROBABLY THE THROTTLE BODY. HAS LESS THAN 40,000 MILES.

Oct 12, 2018

THIS IS NOW THE SEVENTH TIME I'VE LOST ALL POWER WHILE DRIVING. THE CAR COMPLETELY SHUTS DOWN, STEERING BECOMES UNCONTROLLABLE AND THE OIL PRESSURE LIGHT COMES ON. I'VE TAKEN TO THE DEALERSHIP AND I'M BEING TOLD THE CAR HAS NO CODES OF WHAT HAPPENED AND THEY CAN'T REPAIR. I'M NOT SURE HOW A COMPUTER DOESN'T REGISTER A LOW OIL PRESSURE LIGHT OR HOW IT'S NOT HARD CODED SOMEWHERE IN THE COMPUTER SYSTEM THAT THE CAR JUST CUT OUT AT 35MPH TO 60 MPH I HAVE NO WARNING THAT THIS IS ABOUT TO HAPPEN, I LOST MY STEERING, CAR SHUTS DOWN, BRAKES DO NOT WORK. FORD HAS NO IDEA ON HOW TO FIX THIS. I PULL OVER AND WAIT A FEW MINUTES CRANK UP AND GO, SOMETIMES IT DOES IT 5 TO 6 TIMES IN A ROW BEFORE I CAN GET TO THE DEALER. ALSO, MY DRIVER'S SIDE DOOR ALWAYS KEEPS THE DOOR AJAR LIGHT ON, FORD HAS NO CLUE HOW TO FIX THIS EITHER- THE INTERIOR LIGHTS STAYS ON THE WHOLE TIME ALSO. I HAVE TAKEN IT IN SEVERAL TIMES FOR THIS ALSO AND THEY CAN'T FIX IT. I BOUGHT THIS CAR USED AND IT WAS GREAT FOR ONE YEAR AND NOW IT HAS MANY PROBLEMS WHICH I BELIEVE IT DID WHEN I BOUGHT IT. I NOW PUT 93 OCTANE IN IT JUST TO SEE IF THAT HELPS, I HAVE PUT ENGINE CLEANER IN IT, HAD ALL THE FILTERS CHANGED EVERY 3 MONTHS, NOTHING SEEMS TO WORK. I DO HAVE GRANDCHILDREN AND WORRY THAT AN ACCIDENT COULD HAPPEN DUE TO THIS MALFUNCTION. HOW DO I GO ABOUT FILING AGAINST FORD FOR THE LEMON LAW.

Sep 01, 2015

POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER

2 complaints

EIGHT TIMES WITHIN THE PAST 60 DAYS WE HAVE BEEN DRIVING OUR CAR AND WITH NO WARNING IT SLOWS AND WILL NOT PICK UP SPEED UNTIL WE TURN THE IGNITION OFF AND TURN IT BACK ON A WRENCH APPEARS IN THE DASHBOARD, WE HAVEN'T HAD ANY ACCIDENTS BUT WE ARE AFRAID TO DIVE THE CAR ON THE INTERSTATE ITS JUST A MATTER OF TIME BEFORE WE ARE IN THE WRONG PLACE AT THE WRONG TIME AND THIS HAPPENS. *TR

Nov 29, 2016

FORD EDGE SUDDENLY LOST POWER ( VEHICLE STILL RUNNING). NO RESPONSE FROM ACCELERATOR EVEN THOUGH VEHICLE WAS STILL RUNNING. HAD TO ROLL TO SIDE OF ROAD (VERY UNSAFE). A WARNING LIGHT BRIEFLY CAME ON SHOWING ":AWD OFF" AND AFTER A FEW SECONDS WARNING CHANGED THE "WRENCH" ICON. THIS HAPPENED A SECOND TIME JUST A FEW HOURS LATER. I SCHEDULED APPOINTMENT WITH DEALER FOR THE NEXT DAY, AND IT HAPPEND AGAIN ON THE WAY TO THE DEALER. DEALER RAN CODES, ALL PASSED AND COULDN'T FIND ISSUE. IT HAPPENED AGAIN 10 MILES AFTER PICKING UP FROM THE DEALER. RESCHEDULED FOR NEXT DAY WITH DEALER. ISSUE HAPPENED YET AGAIN ON THE WAY TO THE DEALER. ONCE AGAIN DEALER COULD NOT FIND ISSUE OR ANY ERROR CODES. IN SUMMARY, IT HAPPENED 5 TIMES IN LESS THAN 30 MILES OF DRIVING. THIS VEHICLE IS NOT SAFE TO DRIVE.

Jul 14, 2015

LATCHES/LOCKS/LINKAGES,SERVICE BRAKES

2 complaints

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DOOR AJAR WARNING LIGHT ILLUMINATED EVEN THOUGH ALL THE DOORS WERE CLOSED. AS A RESULT, THE CONTACT WAS UNABLE TO LOCK THE DOORS. THE INTERIOR DOME LIGHT REMAINED ILLUMINATED AND CAUSED THE BATTERY TO DRAIN. IN ADDITION, THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO FUNCTION. THE CONTACT HAD TO PUMP THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. THE DEALER DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED PER A VOLUNTARY RECALL BY THE MANUFACTURER; HOWEVER, THE FAILURE RECURRED. THE DEALER DIAGNOSED THAT THE DOOR LATCH AND SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 30,000.

Aug 05, 2016

TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING AT VARIOUS SPEEDS, THE FRONT DRIVER SIDE DOOR OPEN WARNING LIGHT ILLUMINATED. AS A RESULT, THE CONTACT DISCOVERED THAT THE FRONT DRIVER SIDE DOOR FAILED TO LATCH. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. IN ADDITION, WHEN THE VEHICLE WAS TAKEN IN FOR INSPECTION, THE TECHNICIAN DISCOVERED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT ALSO STATED THAT AFTER THE VEHICLE WAS REPAIRED, WHILE DRIVING AT AN UNKNOWN SPEED, THE BRAKE PEDAL BECAME DIFFICULT TO ENGAGE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 5,000.

May 19, 2015

ELECTRICAL SYSTEM,STRUCTURE,INTERIOR LIGHTING

2 complaints

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE INTERIOR LIGHTS WOULD NOT RESPOND WHEN THE VEHICLE WAS OFF AND REMAINED ILLUMINATED. THE DOOR AJAR INDICATOR ILLUMINATED EVEN THOUGH ALL DOORS WERE CLOSED. THE CONTACT STATED THAT THE LIGHTS WERE ABLE TO BE SWITCHED OFF AFTER SEVERAL ATTEMPTS. IN ADDITION, THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. UPDATED 04/20/16*LJ UPDATED 6/6/18*JB

Feb 24, 2016

TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE THE VEHICLE WAS PARKED, THE DRIVER SIDE DOOR WAS CLOSED AND THE DOOR AJAR WARNING LIGHT ILLUMINATED. THE INTERIOR LIGHTING REMAINED ILLUMINATED WHEN DRIVING, WHICH DRAINED THE BATTERY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT COULD NOT BE EVALUATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. THE VIN WAS NOT AVAILABLE.

Feb 24, 2016

ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

2 complaints

I LEFT MY HOUSE IN THE MORNING ON 11/6 AND AFTER A SHORT DRIVE THE "AWD OFF" AND A "LITTLE WRENCH" LIGHT CAME ON AND THE CAR LOST POWER AND JUST STOPPED IN THE MIDDLE OF THE STREET SINCE I WAS TRYING TO GO UP A HILL. THANKFULLY NO ONE WAS BEHIND ME!! IT STARTED TO RUN VERY ROUGH SO I TURNED IT OFF QUICKLY, WAITED A FEW SECONDS AND RESTARTED IT. THE CAR THEN RAN OK AND GOT ME TO WORK AND HOME AGAIN BUT WHEN MY HUSBAND TOOK IT TO RUN AN ERRAND THAT NIGHT, SAME THING HAPPENED TO HIM AND THEN AGAIN THIS MORNING WHEN I WAS BRINGING THE CAR DOWN FOR SERVICE. THIS WAS THREE TIMES IN ONE DAY! WITH NO WARNING THE CAR JUST LOSES POWER AND STOPS. VERY DANGEROUS!! I'M AFRAID TO DRIVE MY CAR NOW AND I DON'T WANT TO BE ON THE HIGHWAY AND HAVE THIS HAPPEN - SOMEONE IS GOING TO GET HURT. THE DEALER CANNOT DUPLICATE THE PROBLEM OR FIND A CODE COMING UP TO REVEAL THE ISSUE.

Nov 07, 2015

CAR ALMOST SHUTS DOWN, YOU CAN DRIVE IT AT 1 MPH OR RESTART & IT WORKS FINE. ENGINE LIGHT DOES COME ON. HAD IT TOWED TO DEALERSHIP & THEY COULDN'T FIND ANYTHING WRONG. WE ARE BOTH HANDICAP, IT'S ARE ONLY CAR & SHUTS OFF DAILY. DEALERSHIP CAN NOT DO ANYTHING UNLESS WE BRING IT, TAKE A MECHANIC WITH US & IT HAPPENS WHILE HE IS IN THE CAR!! *TR

Nov 04, 2014

ELECTRICAL SYSTEM,STRUCTURE,EQUIPMENT ADAPTIVE/MOBILITY

2 complaints

THE REAR DRIVER'S SIDE DOOR HAS A BAD SENSOR. IT DOES NOT RECOGNIZE THE DOOR AS BEING CLOSED UNLESS THE DOOR IS OPENED/CLOSED NUMEROUS TIMES, SOMETIMES IT WILL NOT EVER RECOGNIZE THE CLOSURE. *TR

Feb 28, 2015

THE DRIVERS SIDE FRONT DOOR SENSOR DOES NOT WORK. THE DOOR IS CLOSED BUT IT STILL SHOWS ON THE DASH DOOR AJAR. THIS DOES NOT LET THE DOORS LOCK WHILE DRIVING. I FEEL THAT THIS IS VERY UNSAFE WHILE DRIVING ALSO UNSAFE FOR MY FAMILY TO DRIVE IN CERTAIN AREAS OF THE CITY. I DON'T EVEN KNOW IF THE AIRBAGS WILL WORK. *TR

Apr 05, 2014

FUEL SYSTEM, GASOLINE,POWER TRAIN,ENGINE

2 complaints

THIS IS MY 2ND COMPLAINT ABOUT THIS SAME DEFECT AS IT HAS OCCURRED 2 ADDITIONAL TIMES (3 TOTAL INCIDENTS). THE 1ST INCIDENT OCCURRED ON 4/11. THE 2ND INCIDENT OCCURRED ON 6/2 WHEN MY WIFE WAS TURNING RIGHT FROM AN INTERSECTION. AT APPROXIMATELY 20MPH SHE LOST THE ABILITY TO ACCELERATE AND HAD TO QUICKLY CHANGE LANES AND COAST TO THE SIDE OF THE ROAD WHILE AVOIDING TRAFFIC. SHE PUT THE CAR IN PARK AND TURNED THE VEHICLE OFF. ONCE SHE TURNED THE CAR BACK ON, THE CAR OPERATED NORMALLY. THE 3RD INCIDENT OCCURRED ON 6/3. MY WIFE ACCELERATED FROM A RED LIGHT INTO AN INTERSECTION AND LOST THE ABILITY TO ACCELERATE. SHE WAS STUCK IN THE MIDDLE OF A BUSY INTERSECTION WITH CARS SWERVING AROUND HER. SHE AGAIN STOPPED HER CAR FROM COASTING, PUT IT IN PARK, AND TURNED THE CAR OFF. SHE RESTARTED THE CAR AND IT OPERATED NORMALLY. I DEEMED HER CAR TOO DANGEROUS TO DRIVE AND WOULD NOT ALLOW HER TO DRIVE UNTIL REPAIRED. I SEARCHED THE INTERNET AND FOUND THE FORD ESCAPE, FUSION, MARINER, AND MILAN HAD THE EXACT SAME PROBLEM THE EDGES ARE HAVING. THOSE OWNERS RECEIVED AN EXTENDED WARRANTY FOR A DEFECTIVE THROTTLE BODY. REFERENCE CUSTOMER SERVICE PROGRAM (CSP) 13N03 AND NHTSA ACTION # PE13003. I TOOK HER CAR TO THE DEALERSHIP AND THEY COULD NOT FIND ANY ERROR CODES NOR REPEAT THE PROBLEM. HE SAID HE COULD NOT REPAIR ANYTHING WITHOUT THIS INFORMATION. I MENTIONED CSP 13N03 AND HE SAID HE WAS AWARE OF IT BUT IT DIDN'T APPLY TO THE EDGE. SINCE THE PROBLEMS WERE EXACTLY THE SAME, I ASKED IF REPLACING THE THROTTLE BODY WOULD FIX THE PROBLEM. HE HESITATED BUT AFTER SOME PRODDING HE SAID IT WOULD MOST LIKELY FIX THE PROBLEM BUT HE COULDN'T OFFICIALLY SAY SO. I HAD THEM REPLACE THE THROTTLE BODY ON 6/6 ($698.06) AND MY WIFE HAS HAD ZERO PROBLEMS AS OF 8/13, FURTHER PROVING IT'S THE SAME DEFECT. I HOPE FORD STEPS UP AS THEY DID WITH THE OTHER FORD MODELS AND CORRECTS THIS DANGEROUS SAFETY HAZARD. *TR

Aug 13, 2014

WHILE ON AN INTERSTATE HIGHWAY GOING 65 MPH. THE CAR WENT LIMP-NO POWER. WRENCH SYMBOL AND AWD LIGHTS COME ON. AFTER NEARLY GETTING REAR ENDED TRYING TO GET TO THE BERM, SHUT CAR OFF RESTARTED IT AND IT RAN FINE. TOOK CAR TO DEALER WHERE THEY DIAGNOSED IT AS A COMPUTER ISSUE. ON 7-12-14 WHILE ON INTERSTATE GOING 70 MPH., EXACT SAME THING HAPPENED. ON 7-13-14, 7-16-14, 7-20-14 AND 7-21-14 AT SPEEDS BETWEEN 25 AND 35 MPH. THIS HAPPENED A TOTAL OF 8 SEPARATE TIMES. TOOK CAR TO FORD DEALER WHERE THEY DIAGNOSED IT AS REPLACE THROTTLE BODY AND REPROGRAM COMPUTER FOR TOTAL COST OF $788.00. SOMEONE IS GOING TO DIE ON A HIGHWAY OR MAKING A LEFT HAND TURN AT AN INTERSECTION IF THIS PROBLEM IS NOT PROPERLY ADDRESSED. *TR

Jul 21, 2014

VISIBILITY,STRUCTURE

2 complaints

WE HAVE A 2011 FORD EDGE LIMITED WHICH SOMEONE THREW A 3" DIAMETER ROCK AT THE DRIVER SIDE GLASS. IT WAS NOTED GLASS WAS NOT TEMPERED BUT HAD A SOUND PROOFING LAMINATE IN MIDDLE OF GLASS. PRODUCE LARGE QUANTITIES OF SHARP GLASS SPLINTERS THROUGHOUT CABIN AND KEPT WINDOW GLASS INTACT. MY CONCERN IS THAT YOU COULD BE INJURED SEVERELY BY THE SHARP GLASS SPLINTERS FROM ANY OF THE WINDOWS SMASHING IN ACCIDENT. LASTLY, HOW DO YOU GET A PERSON OUT IF TRAPPED UNDER WATER WHEN LAMINATE IS HOLDING GLASS TOGETHER. WHAT IF YOU HAD TO RESCUE SOMEONE AND HAD TO SMASH GLASS, YOU COULD POTENTIALLY INJURE OCCUPANTS SEVERELY!!!! *TR

Sep 20, 2011

ON JULY 19TH, 2011 WHILE DRIVING SOUTH BOUND ON FOLLY ROAD IN CHARLESTON, SC I WAS SLOWING DOWN TOWARDS THE INTERSECTION W/ FORT JOHNSON ROAD. I WAS TRAVELING APPROXIMATELY 30MPH WHEN I HEARD A VERY LARGE POP OR EXPLOSION LIKE SOUND. AFTER A SECOND OR TWO, I NOTICED SHARDS OF GLASS FALLING OFF THE ROOF OVER THE BACK WINDOW. I PULLED OVER INTO A LOT AND FOUND THE REAR MOST FIXED GLASS ROOF PANEL (OF THE PANORAMIC VISTA ROOF) HAD COMPLETELY SHATTERED. THE LOCAL FORD DEALERSHIP INDICATED THAT FORD WILL NOT TREAT THIS AS A WARRANTY COVERED ITEM. THE VEHICLE WAS BRAND NEW, BOUGHT ONLY 4 DAYS PRIOR TO THE INCIDENT. I HAVE FORMALLY SUBMITTED A COMPLAINT WITH FORD AND AM SUPPOSED TO RECEIVE A RESPONSE IN 15 DAYS. I HAD NO CHOICE BUT TO FILE AN INSURANCE CLAIM IN THE MEANTIME - THE VEHICLE CAN NOT BE DRIVEN AND NEEDS TO BE FIXED. THIS HAS APPARENTLY HAPPENED IN OTHER PANORAMIC VISTA ROOFS FROM FORD, AND JUST LIKE IN THIS CASE IT HAPPENED SPONTANEOUSLY AND WITHOUT ANY IMPACT FROM ANY OBJECT. *KB

Jul 20, 2011

VISIBILITY/WIPER,LANE DEPARTURE,BACK OVER PREVENTION

1 complaint

My rearview camera images are upside down, and sometimes do not display when reversing, just as the recall they are having on the newer models right now.

Jul 05, 2025

ELECTRICAL SYSTEM,STRUCTURE,ENGINE

1 complaint

There were three recalls listed on your site that are no longer active which perfectly describe what is going on with my car at the moment we have had major electrical problems with it we have had problems with the tailgate not latching and opening while driving down the road also overheating when stopped at a light all of a sudden the air conditioner starts blowing hot air and it shoots up and overheats while you're idling out of traffic light the electrical system is totally messed up I can't even begin to list everything that has gone wrong with that the lights being turned on when we're not in the car to the no key in car actually going down the road it shut down no key and we were able to get it back on again but for a minute I thought that the car was going to stop moving it seems that this model car has had these issues in the past that recalls have been put out for but nothing is active for it right now and we're experiencing what was going on in those recalls I would appreciate it if you could look into this for me my daughter drives his car to school and she has been stranded several times I don't feel that it's safe for her to drive in this condition please let me know if there's anything you can do to reinstate any of these recalls to Goodwill type extension of these recalls I don't know what to do at this point because all of this is very expensive to fix I am [XXX] she is a student I just want her to be able to drive a car that she's not going to get hurt in or be stranded someplace thank you for taking the time to look at this and I will hope to hear from you again my email is [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Apr 22, 2025

STEERING,ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM

1 complaint

The contact owns a 2011 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. There was an abnormally loud cranking sound upon starting the vehicle. While driving at highway speeds, there was a steady abnormal sound detected. The engine, traction control, low tire pressure, fuel, and oil warning lights were illuminated. Additionally, tires were inflated by an independent mechanic. The vehicle was taken to the local dealer but was not diagnosed or repaired. The vehicle was taken to three independent mechanics who determined that the steering angle sensor and steering wheel module needed reprogramming, an alignment was needed. Additionally, the APIM (Accessory Protocol Interface Module), BCM (Body Control Module), and the drivers and front seat module needed to be replaced. The restraint control module, steering wheel module, and brake system had failed, and the powertrain control module (PCM) needed to be replaced. The contact was unsure if the manufacturer was contacted. The failure mileage was approximately 150,000.

Apr 10, 2025

ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE

1 complaint

Power steering leak(took it 3times to get it serviced), breaks(leak), transmission fluid leak(have to refill transmission fluid every week), electrical (dash board lights go off and on sometimes and do other funny stuff), back up My camera doesn’t work(car has blind spots so I need the camera to work), roof windows (work when they want), trunk door (closes by itself hitting me at closing). Check lights, tire light is on constantly and on since I bought the car, also oil light but now only sometimes since I keep putting oil and transmission fluid. And has something missing on the front windshield and sensor device of some sort And sometimes when I break I feel the vehicle wanting to go faster instead of stopping. Jerks. I took my vehicle to ford and they pretty much ignored me making me there was no solution. No reports or anything. I called several times to take my car to get serviced telling them I felt unsafe but they pretended they couldn’t here me they didn’t want to deal with me cause my vehicle was too old 2011 ford edge limited. I don’t think it’s old I need a little guidance here before I take it to the next step. Please help me fix my vehicle my insurance at the time told me it has two recalls and ford shined me off three or four times telling me no instead of helping

Mar 29, 2025

ELECTRICAL SYSTEM,BACK OVER PREVENTION

1 complaint

The contact owns a 2011 Ford Edge. The contact stated that the infotainment screen touchpad was engaging functions independently. Additionally, the contact stated the rearview camera and the GPS were intermittently inoperable. The contact replaced the Image Processing Module (IPM); however, the failure persisted. The contact stated while driving at various speeds, the AWD and cruise control modes disengaged unintendedly. The contact stated that messages indicating that the traction control, cruise control, and AWD were disengaged were displayed. The dealer and the manufacturer were notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 140,000.

Feb 19, 2025

SERVICE BRAKES, HYDRAULIC,TRACTION CONTROL SYSTEM

1 complaint

The contact owns a 2011 Ford Edge. The contact stated that while depressing the brake pedal, the vehicle jerked while coming to a stop and made an abnormal sound. The ABS failure and traction control warning lights were illuminated. The failure also occurred while reversing. The contact stated that the failure was intermittent. The vehicle was taken to the dealer to be diagnosed, and the contact was informed that the ABS module had failed and needed to be replaced. The dealer was awaiting the part to complete the repair. The manufacturer had been made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 147,000.

Dec 18, 2024

SERVICE BRAKES, HYDRAULIC,ENGINE

1 complaint

The contact owns a 2011 Ford Edge. The contact stated while driving approximately 65 MPH, the vehicle was lost motive power. The contact stated that while approaching a freeway exit and depressing the brake pedal, the brake pedal was very firm, and the vehicle failed to stop as needed. The contact stated that while the vehicle was stalling, she was able to stop the vehicle. When the contact attempted to restart the vehicle, the check brakes and check engine warning lights were illuminated. The vehicle failed to start up and was towed to an independent mechanic. The vehicle was diagnosed, and the mechanic determined that the brake booster had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 93,000.

Jun 20, 2024

ENGINE,ENGINE AND ENGINE COOLING

1 complaint

2011 Ford Edge Sport has had several issues with cylinder misfires. Check engine light will come on and rough idle and ride occurs. It will be different cylinders. The first time it was Cylinder 6 and the issue ended up shorting the computer. We replaced the computer, all the ignition coils and all spark plugs. Wiring checked out fine. Dealer certified car was good to go. Within 6 months it happened again. We replaced the spark plugs again. The issue went away. 6 months later, it’s back again. Seems to almost be seasonal when it starts to get cold. I have spent over $3,000 on repairs. Very frustrating. This vehicle has less than 80,000 miles.

Dec 10, 2023

POWER TRAIN,SERVICE BRAKES

1 complaint

The contact owns a 2011 Ford Edge. The contact stated while driving at various speeds and depressing the brake pedal, the brake pedal was stiff. The contact applied significant force to the brake pedal and it responded. The contact stated that there was a 10 ft. stopping distance delay when depressing the brake pedal. Additionally, the contact stated that the vehicle would shut off upon depressing the brake pedal. The contact stated that the failure had been reoccurring increasingly while driving. The vehicle was taken to an independent mechanic, where it was diagnosed that the brake booster had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 13N02. Additionally, the contact stated that she was informed at State inspection that the vehicle could not be inspected due to a PCM failure. The vehicle was taken to an independent mechanic where it was diagnosed that the PCM needed to be updated. The dealer and the manufacturer were notified of the failure and informed the contact that she would need to pay repair fee as the VIN was not included in a recall and Ford Campaign Number: 13N02 had expired. The vehicle was not repaired. The failure mileage was approximately 128,000.

Jan 13, 2023

STRUCTURE,EQUIPMENT

1 complaint

On 12-11-22 I had a flat tire. I went to put on the spare, following directions step by step, and placing the jack where the arrow points in the correct spot. I jacked my car up and once the tire was off, the car fell onto the ground bending the jack. I then realized the area the jack sits, along with other areas under the car are badly corroded. It's available for inspection, yes. This could have badly hurt me or my 4 year old who was near me had the jack flew out or my hand had been in the area. I am concerned if there are any other framework issues since the car landed hard on concrete. I also dont know if there is other hidden corrosion I cannot see that could pose saftey issues while driving.

Dec 12, 2022

SERVICE BRAKES,BACK OVER PREVENTION

1 complaint

The contact owns a 2011 Ford Edge. The contact stated while her husband was driving at 20 MPH and coming to a stop, the brake pedal was depressed but failed to respond. The contact's husband pumped the brake pedal several times and the vehicle stopped. The contact stated that the failure reoccurred while driving. Additionally, the contact stated that rearview camera image was distorted. The vehicle was taken to the dealer where it was diagnosed that the brake booster master cylinder and the rearview camera needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was approximately 80,000.

Aug 17, 2022

SERVICE BRAKES,SERVICE BRAKES, HYDRAULIC

1 complaint

The contact owns a 2011 Ford Edge. The contact stated while driving approximately 30 MPH, the brake booster became inoperative and the vehicle lost proper braking functions. There was no warning light illuminated. The vehicle was towed to the dealer to be diagnosed. The vehicle was diagnosed with brake failure. The vehicle was repaired; however, the failure recurred several times. The contact also experienced several failures with the brake calipers. The manufacturer was notified of the failure. The approximate failure mileage was 90,000.

May 18, 2022

UNKNOWN OR OTHER,LATCHES/LOCKS/LINKAGES

1 complaint

I own a 2011 Ford Edge that has a reoccurring door latch issue. This is a well known issue with certain Ford Edge years. The door latches are defective and malfunction, causing a "door ajar" dash warning light and the interior lights come on. We have had all 4 door latches replaced, but I currently have one malfunctioning again. The last one I had replaced in 2018 was not covered under warranty, and cost me $350. I spoke with Ford and they refuse to reimburse me. My daughter currently drives this car. It is unsafe when the interior lights come on at night when driving due to this issue. Ford should step up and recall these models with this problem.

Feb 10, 2022

EXTERIOR LIGHTING,SERVICE BRAKES

1 complaint

My car is a 2011 ford edge sport awd and the brake lights will stay on after using the brakes. It is available for inspection. It is a safety hazard because others around me are not always seeing an accurate signal. I have not taken it in to be looked at yet, i just have been lifting up on the brake pedal after i use the brakes. there is on warning or notifications stating the brake lights are still on.

Jan 20, 2022

SERVICE BRAKES,VISIBILITY/WIPER

1 complaint

Wipers won't shut off, they randomly turn on even while driving on sunny days. Anti-lock brake system acts up, but sensor doesn't detect that there's an issue with it. Causes problems stopping when acting up. No warning lights come on to show that there's anything wrong, just can't really stop.

Nov 05, 2021

SERVICE BRAKES, HYDRAULIC,SERVICE BRAKES

1 complaint

The brake booster for my vehicle was starting to decline and make it harder for me to stop my car. When driving my vehicle my brake pedal became very hard to push. While trying to stop it took longer to stop the vehicle from hitting any car in front of me. Problem has been confirmed by servicing dealership. Only been inspected by the folks at the dealership. There were no indications or warnings that the brake booster was going bad. There was an Extended Warranty Coverage issued by Ford in 2014. The campaign was 13N02 My warranty start date was December 2010. The extended coverage was 150,000 miles or 10 yrs from warranty start date. That puts me 8 months past the coverage period, but my vehicle only has 134,000 miles to date. Your help is greatly appreciated. Thank you

Aug 20, 2021

UNKNOWN OR OTHER,VISIBILITY/WIPER

1 complaint

The “Vista” sunroof on my car is stuck open. This allows rain to come into my car providing hazardous driving conditions. The Ford dealer wants $4000 to repair & $500 to close. I’ve asked Ford several times for a detailed breakdown of costs, they have not provided anything to date.

Jul 20, 2021

UNKNOWN OR OTHER,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

1 complaint

WHILE DRIVING ABS LIGHT CAME ON, THEN SERVICE ADVANCE TRAK. DID THIS INTERMITTENTLY. GOT ON RAMP, TURNING WHEEL RIGHT ANTI LOCK BRAKES KICKED IN FOR NO REASON. IT WASN'T RAINING, NOT ICY, ETC. PARKED. WHEN I STARTED MY CARD DROVE 15 MINUTES, ABS LIGHT CAME BACK ON- THEN KICKED IN, FOR NO REASON.

Apr 18, 2021

AIR BAGS,UNKNOWN OR OTHER

1 complaint

THE FRONT PASSENGER DOOR AJAR INDICATOR LIGHT STAYS ON EVEN WHEN THE DOOR IS CLOSED. THIS KEEPS THE INTERIOR LIGHTS ON AND DRAINS THE BATTERY AND THE CAR WILL NOT LOCK. THIS CREATES A SAFETY ISSUE WHEN I HAVE MY GRANDCHILDREN IN THE CAR AND I CANNOT LOCK THE CAR. ALSO, I WORK AROUND CORRECTIONAL FACILITIES AND IT IS REQUIRED THAT WE KEEP OUR CARS LOCKED. THIS PROBLEM IS REALLY STRESSING ME OUT AND I FEEL FORD SHOULD BE RESPONSIBLE FOR THIS ISSUE. ALSO, MY AIR BAG INDICATOR LIGHTS STAY ON CONTINOUSLY WHICH IS ANOTHER SAFETY ISSUE. I'M NOT SURE THE AIRBAGS WOULD DEPLOY IF I WERE IN AN ACCIDENT.

Nov 18, 2020

STEERING,ELECTRICAL SYSTEM,UNKNOWN OR OTHER

1 complaint

WHEN DRIVING I WOULD HEAR CLUNKING NOISES, WHEN TURNING AND BREAKING. MY AIR BAGS SENSOR IDEALLY OFF, AND I'M EXPERIENCING ELECTRICAL ISSUES.

Nov 14, 2020

STRUCTURE,UNKNOWN OR OTHER,SERVICE BRAKES

1 complaint

I (SKYLA BURKS) TOOK MY FORD EDGE TO THE DEALERSHIP TO HAVE MY RECALLS REPAIRED! MY BRAKE BOOSTER BEING THE MAIN ONE I'M CONCERNED WITH BECAUSE THAT'S THE BIGGEST SAFETY PROBLEM! THE DEALERSHIP TOLD ME BECAUSE MY CAR WAS OVER A CERTAIN AMOUNT OF MILES THAT THE RECALL EXPIRED! HOW CAN THE BRAKE BOOSTER RECALL EVER EXPIRE? ESPECIALLY WHEN THAT'S THE MEANS OF BEING ABLE TO STOP! MY BRAKES ARE SO BAD THAT I DON'T LIKE PUTTING MY CHILDREN IN THE CAR! I DON'T FEEL SAFE AT ALL DRIVING IT & THEY TELL ME THEY CAN'T REPAIR DUE TO THE MILEAGE! WELL THE MILEAGE DON'T HAVE ANYTHING TO WITH MY BRAKES GOING OUT & CAUSING ME TO WRECK & GET INJURED OR WORSE! THIS IS A HUGE SAFETY PROBLEM FOR NOT JUST MYSELF! SO HOW CAN I GET THIS FIXED?

Oct 21, 2020

POWER TRAIN,VEHICLE SPEED CONTROL,SERVICE BRAKES

1 complaint

THE CAR ACCELERATED WHILE I WAS BRAKING WHILE PARKING ON THE STREET, THIS PROBLEM IS REOCCURRING. I ALSO CONSTANTLY GET A WARNING THAT MY CAR IS OVERHEATING WHILE THE BAR LINE IS ON COLD. I TRIED PUTTING ANTI FREEZE AND IT DOESN'T HELP. THE CAR ALSO TURNED OFF AT A GREEN LIGHT WHEN I TURNED ON MY AIR CONDITIONER. LASTLY I GOT A WARNING THAT MY OIL PRESSURE IS LOW ALTHOUGH I JUST GOT AN OIL AND FILTER CHANGE THE DAY BEFORE. PLEASE DO A RECALL FOR THESE THINGS. I HAVE A CHILD AND IT IS VERY UNWISE TO PUT HIM IN ANY DANGER BY BEING IN THIS CAR.

Mar 23, 2020

ELECTRICAL SYSTEM,SEATS,UNKNOWN OR OTHER

1 complaint

BLACK SCREEN FOR BACK UP CAM AND RADIO. HEATED SEAT ON DRIVERS SIDE DOESN'T WORK.

Mar 13, 2020

UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

1 complaint

THERE ARE PROBLEMS WITH THE ABS LIGHT STAYS ON AFTER DRIVING OR MAKING A TURN. THE ELECTRONIC STABILITY CONTROLS WHEN TURNING DISABLE AND ONLY GO OFF WHEN THE CAR IS TURNED OFF. THE TRANSMISSION LIGHT STAYS ILLUMINATED AND THE DOORS DO NOT CLOSE PROPERLY LEAVING THE INTERIOR LIGHTS ON RUNNING DOWN MY BATTERY.*DT

Feb 29, 2020

ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

1 complaint

MY BRAKING SYSTEM IS MALFUNCTIONING WHILE DRIVING. IT FIRST APPEARED WHEN THE BRAKE BOOSTER WENT BAD ON OR AROUND 2/6/2020 WHICH I WAS NEVER NOTIFIED OF BY FORD AS BEING A KNOWN PROBLEM SO I HAD IT REPLACED. IMMEDIATELY AFTER REPLACING THAT PART ON 2/9/2020 THE BRAKES BEGAN TO ENGAGE AND STAY ENGAGE WHILE DRIVING WITHOUT DEPRESSING THE BRAKE PEDAL. THIS HAPPENED TWICE AND THE BRAKES WOULD DISENGAGE ONCE THE VEHICLE WAS OFF FOR HOURS. NOW ON MY WAY TO THE DEALER 2/19/2020 MY BRAKES WERE UNRESPONSIVE AND THE BRAKE PEDAL WAS SOFT AND WENT ALL THE WAY TO THE FLOOR BARELY STOPPING THE VEHICLE. THIS ISSUE I WAS TOLD BY THE DEALER WAS DUE TO MY HYDRAULIC CONTROL MODULE GOING BAD. SEEM COINCIDENTAL THAT THIS COINCIDED WITH THE BOOSTER GOING BAD AND NO RECALL OR EXTENDED WARRANTY BEING OFFERED FOR THE KNOWN ISSUE AS I HAVE READ 100S OF COMPLAINTS OF THE SAME NATURE ONLINE. THIS IS A TRAGEDY WAITING TO HAPPEN AND FORD DOESN'T SEEM TO CARE.

Feb 21, 2020

STRUCTURE,VEHICLE SPEED CONTROL,SERVICE BRAKES

1 complaint

HAD A RECALL ON DRIVER DOOR ISSUE WITH SECURE OF DOOR . BUT ON MY BACK DRIVER DOOR HAS THE SAME PROBLEM . DOOR COULD BECOME UN SAFE WHEN DRIVING . DONT KNOW IF IT IS SECURE. WHILE DRIVING. SHOWS OPEN. SOMETHING WENT WRONG WITH ABS SYSTEM WHILE DRVING DIDNT STOP RIGHT AWAY . HAD TO STOP AND WAIT BEFORE BRAKE SYSTEM BECAME FUCTIONABLE .

Jan 31, 2020

ELECTRICAL SYSTEM,SEAT BELTS,ENGINE

1 complaint

MY FORD EDGE 2011 3.5 6CYL WHILE IN MOTION, STOPPED RUNNING AND THREE NEW ELECTRIC MODULES AND 6 CORES HAD BEEN REPLACED AND THE UNIT STILL DOESN'T RUN NORMAL AND HAS A BURNING SMELL IN THE MOTOR. UNIT HAS BEEN FOR THE LAST 1 MONTH AT THE AUTHORIZED FORD DEALER AND NOW THEY WANT TO CHARGE ME THE CATALYTIC. ALMOST +2K IN BILLS.

Nov 22, 2019

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

1 complaint

THIS CAR AS FORD'S I'VE HAD IN THE PAST IS THE COOLANT SYSTEM IT'S REALLY BAD. I'VE GOTTEN FAN N THERMOSTAT PUT IN AND IT STILL GETTING HOT

Aug 05, 2019

SUSPENSION,UNKNOWN OR OTHER

1 complaint

DRIVER SIDE STRUT KEEPS GOING OUT ALREADY HAD IT REPLACED A MONTH AGO AND DRIVER SIDE WINDOW CRACKED FOR NO REASON FROM DOWN IN THE DOOR NOT EVEN WHERE ANYONE COULD HIT IT.

Jun 19, 2019

SUSPENSION,ELECTRICAL SYSTEM,ENGINE

1 complaint

FIRST OF ALL THE FIRST PROBLEM I ENCOUNTERED WITH MY VEHICLE WAS THE PASSENGER WHEEL BARRING WAS DEFECTED AND STARTED MAKING A BAD NOISE SO TOOK IT TO THE SHOP AND THE MECHANIC SAID LUCKY I DID BECAUSE IS WAS ABOUT TO BREAK AND CAUSE MY WHEEL TO COME OFF GOING DOWN THE ROAD. AFTER THAT I NOTICED THAT MY ENGINE WOULD RUN HOT IF I SAT STILL IN THE PARKING LOT JUST RUNNING EVEN WITH THE AC OFF. I HAD NO WARNING THAT ANYTHING WAS WRONG. I TURNED MY CAR OFF AND IT DIDN'T SEEM TO DO IT ANYMORE UNTIL WE STARTED GETTING THIS REALLY HOT WEATHER THIS MAY, ME AND MY FAMILY WAS GOING IN TO TOWN TO GRAB A BITE TO EAT WHEN (WITHOUT ANY WARNING) MY CAR STARTS SPUTTERING AS IF I PUT BAD GAS IN IT. MY HUSBAND INSTRUCTED ME TO PULL OVER AND TAKE A LOOK AND LOW AND BEHOLD MY CAR HAS BEEN RUNNING HOT JUST AFTER DRIVING ONLY 10 MINUTES. HE PULLED THE DIPSTICK AND OIL IS MILKY AND OIL WAS ALL IN THE WATER RESIVOUR. MY CAR HAD OVER HEATED WITHOUT ANY WARNING THAT ANYTHING WAS WRONG AND BLOWN HEAT GASKET AND CRACKED HEADS. MY ENGINE SHOT. WE TOOK IT TO THE SHOP WHERE I HAD TO PURCHASE A NEW ENGINE AND AFTER THE MECHANIC RAN A DIAGNOSTICS TEST ON MY CAR HE SAID THAT THE FAN CONTROL MODULE WAS FAULTY WHICH DID NOT ALLOW MY COOLING FANS TO COME ON AT ALL AND MY SYSTEM NEVER ALERTED ME EITHER. WE REPLACED COOLING FANS ALONG WITH MODULE. EVERYTHING SEEMS FINE AFTER 2,000 DOLLARS LATER. FYI NEVER RELY ON YOUR INFORMATION SCREEN TO TELL YOU IF YOUR RUNNING HOT, GO TO SETTINGS AND KEEP YOUR SCREEN ON THE TEMP GAUGE AT ALL TIMES SO YOU WILL KNOW FOR YOURSELF HOW COOL YOUR ENGINE IS RUNNING. I WOULD BE NICE AFTER ALL THE COMPLAINTS FORD HAS RECEIVED ABOUT THESE PIECE OF CRAP COOLING FANS THAT THEY WILL JUST SUCK IT UP AND DO THE RECALL. WE ARE HARD WORKING AMERICANS AND DONT DESERVE THIS CRAP. WE SUPPORT FORD AN AMERICAN CAR MANUFACTURER AND EXPECT THE SAME RESPECT!!

May 29, 2019

TRACTION CONTROL SYSTEM,ENGINE

1 complaint

TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING APPROXIMATELY 35 MPH, THE TRACTION CONTROL INDICATOR ILLUMINATED AND THE VEHICLE LOST POWER. THE CONTACT TURNED OFF THE VEHICLE AND IT RESTARTED NORMALLY. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED AT LEAST SEVEN TIMES IN ONE DAY AND BEGAN SIX MONTHS AGO. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

Apr 30, 2019

STRUCTURE,SEATS,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

DOOR INDICATOR LIGHT STAY ON INTERIOR LIGHTS STAY ON INDICATING THAT THE DRIVER SIDE DOOR IS OPEN WHEN DOOR IS SHUT.LIGHTS POP ON AT ANY RATE OF SPEED SCARY AND EXTREMELY DANGEROUS PASSENGER SIDE SEAT DOESN'T MOVE AT ALL SOMETIMES THE WHOLE SCREEN WILL GO A DIME WHITE AND BLANK DURING ANY RATE OF SPEED. EXTREMELY DANGEROUS

Mar 16, 2019

STEERING,SERVICE BRAKES,ENGINE

1 complaint

TUESDAY NIGHT 1/22/2019, MY DAUGHTER DESCRIBED THAT HER CAR HAD LOST ALL POWER WHILE SHE WAS DRIVING DOWN A SMALL MOSTLY DESERTED STREET IN OUR TOWN WHEN SHE BRAKED AND ATTEMPTED TO TURN. SHE HAD AN EXTREMELY DIFFICULT TIME BRAKING AND TURNING THE CAR TO GET OFF OF THE ROADWAY. SO, THAT SAME EVENING, I DECIDED TO SEE IF IT HAPPENED TO ME. IT WAS NOTED THAT SHE HAD JUST OVER A QUARTER TANK OF GAS SO I THOUGHT MAYBE HER GAS GAUGE WAS WRONG SO I FILLED THE CAR. WE DROVE AROUND 6 MILES WHEN IT DID HAPPEN TO ME AS I BRAKED AND ATTEMPTED TO MAKE A LEFT HAND TURN IN FRONT OF ONCOMING TRAFFIC. FORTUNATELY, THE VEHICLES HEADED MY WAY WERE QUITE A BIT DOWN THE STREET, AND I ALLOWED MYSELF AMPLE TIME TO GET ACROSS WERE THIS TO HAPPEN. HOWEVER, THIS WAS AT NIGHT WHEN THAT STREET ISN'T BUSY. WE LIVE OFF OF THIS STREET SO AVOIDING DURING THE DAY ISN'T AN OPTION. DURING THE DAY WHEN TRAFFIC IS BUSY AND CONSTANT, THERE WOULD BE NO WAY TO ALLOW THAT MUCH TIME TO GET ACROSS SAFELY. IN THE MONTHS LEADING UP TO THESE POWER FAILURES, THERE WERE AT LEAST THREE INSTANCES WHERE WE WERE IN A DRIVE THRU OR STOPPED AT A STOPLIGHT WHERE POWER WOULD BE LOST, BUT NEVER WHEN THE CAR WAS ACTUALLY IN MOTION AS HAPPENED TWICE ON 1/22/2019. I FOUND A FORUM WHERE THIS HAS BEEN REPORTED MANY TIMES NOT ONLY TO FORD, BUT TO THE NHTSA AND NOTHING BY WAY OF A RECALL HAS BEEN CALLED FOR THIS PROBLEM AND IT APPEARS THAT SOMEONE WILL BE KILLED PRIOR TO SOMETHING BEING DONE. I'VE READ THAT THE THROTTLE BODY SEEMS TO BE THE ISSUE HERE AND THAT FORD HAS DENIED A PROBLEM SAYING THEY'VE NEVER HEARD OF THIS PROBLEM WHEN PEOPLE TAKE THESE CARS TO THE DEALERSHIPS. THE EVIDENCE IS ALL OVER THE INTERNET WHERE PEOPLE DESCRIBE THE EXACT SAME PROBLEM. THIS CAR WILL ONLY BE DRIVEN AS NEEDED AND ABSOLUTELY IS NOT ALLOWED ONTO THE HIGHWAY. PLEASE HELP RESOLVE THIS KNOWN PROBLEM BEFORE SOMEONE IS KILLED.

Jan 23, 2019

ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE

1 complaint

CONTINUOUS FAILURE OF COLLISION WARNING SYSTEM THAT ELIMINATES THE USE OF CRUISE CONTROL. WARNING HAS TO BE ACKNOWLEDGED AND SHUT OFF VIA OK IN CONTROLS. THIS OCCURS AT START UP.

Jan 04, 2019

EXTERIOR LIGHTING,STRUCTURE,VISIBILITY/WIPER

1 complaint

THE DRIVER'S DOOR LIGHT AJAR SENSOR STAYS ON EVEN AFTER THE DOOR IS SHUT AND KEEPS THE INTERIOR DOME LIGHT ON. THIS HAS BEEN HAPPENING ON AND ON AGAIN OFF AGAIN BASIS FOR YEARS. RECENTLY IT IS HAPPENING ALL THE TIME. WHEN WE GET IN AND START THE CAR NO MATTER HOW MANY TIMES THE DOOR IS OPENED AND SHUT THE NOTICE STAYS ON. THIS WILL THEN CONTINUE AS LONG AS THE CAR IS IN REVERSE AND MAKES BACKING UP AT NIGHT VERY HARD AS YOU CAN'T SEE WITH THE INTERIOR LIGHTS ON. WHEN BACKING FROM THE DRIVEWAY INTO THE STREET YOU CANNOT SEE IF THERE IS TRAFFIC. WHEN THE CAR IS PUT IN DRIVE THE DOME LIGHT WILL FINALLY GO OUT AFTER A SHORT PERIOD OF TIME. IF WE PARK THE CAR AND LOCK IT THE DOME LIGHT WILL STAY ON FOR 5 OR MORE MINUTES AS IT REGISTERS AS THE FRONT DOOR BEING AJAR. NEIGHBORS HAVE STOPPED AT OUR HOME TO TELL US WE LEFT OUR INTERIOR LIGHTS ON.

Dec 18, 2018

STRUCTURE,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

I HAVE RECEIVED FAULTY ERROR MESSAGES ON THE VEHICLE, FOR EXAMPLE THE OTHER DAY I WAS DRIVING DOWN THE ROAD AND THE LIGHT CAME ON LIKE THE CAR WAS OVERHEATED HOWEVER THERE WAS NO SMOKE COMING FROM THE CAR AND THE TEMPERATURE GAUGE NEVER MOVED UP. MY PASSENGER CAR DOOR LIGHT SENSOR SAYS THAT THERE IS A DOOR AJAR WHEN ALL DOORS ARE CLOSED WHETHER THE VEHICLE IS STATIONARY OR DRIVING ALONG THE CITY STREET. WHEN I OPEN THE FRONT PASSENGER DOOR AND CLOSE IT SOMETIMES THE INSIDE LIGHTS REMAIN ON IN THE VEHICLE.

Oct 04, 2018

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER

1 complaint

I WAS DRIVING HOME FROM WORK AT APPROXIMATELY 40 MPH WHEN AN ORANGE WRENCH POPPED ON MY SCREEN AND WITH NO WARNING MY CAR STARTED JERKING AND SPUTTERING AND THEN QUIT WORKING AND COMPLETELY DECELERATED LIKE I HAD SWITCHED MY CAR IN NEUTRAL. I PRESSED THE GAS AND NOTHING HAPPENED WHEN I WAS IN THE MIDDLE OF AN INTERSECTION! I WAS ABLE TO GET MY CAR OUT OF THE ROADWAY USING SOME OF MY MOMENTUM BUT I WAS LUCKY I WAS NOT ON AN INTERSTATE OR SOMEWHERE ELSE. I WAS TOLD MY THROTTLE BODY NEEDS REPLACING. I LOOKED INTO THIS ISSUES WITH THE 2011 EDGE AND APPARENTLY THERE WAS A NOTICE PUT OUT ON THIS THROTTLE BODY IN OTHER VEHICLES FOR CAUSING THE SAME PROBLEM AND LEADING TO VERY DANGEROUS SITUATIONS, HOWEVER MINE WASN'T INCLUDED EVEN THOUGH I HAD THE EXACT SAME PROBLEM. I TAKE GREAT CARE OF MY CAR - OIL CHANGES EVERY 5,000 MILES AND SPECIAL MAINTENANCE WHEN NECESSARY AND IT DOESN'T EVEN HAVE 100,000 MILES ON IT.

Sep 26, 2018

ELECTRONIC STABILITY CONTROL (ESC),ENGINE

1 complaint

MY SERVICE ADVANCE TRACK LIGHT KEEPS APPEARING THERE WAS A RECALL ON IT ABOUT A YEAR OR TWO BUT WILL NOT BE HONORED..THIS IS AFFECTING MY VEHICLE STABILITY, TRACTION,ABS, AND CONTROL OF THE VEHICLE

Sep 20, 2018

VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),ENGINE

1 complaint

I TOOK A LEFT TURN TO GET ONTO THE INTERSTATE ON 7/30/18 AT 7:45 AM. WHEN I STARTED TO ACCELERATE TO MERGE ONTO INTERSTATE WITHOUT WARNING MY CAR STALLED AND I WAS NOT ABLE TO ACCELERATE. I WAS ABLE TO PULL OVER THANKFULLY AND TURN MY EMERGENCY LIGHTS ON. MY CAR STARTED TO "JUMP" AND WAS BASICALLY STALLING OUT. I TURNED THE CAR OFF AND THEN AFTER 5 MINUTES I WAS ABLE TO TURN THE CAR BACK ON AND IT RAN FINE. I BROUGHT THE CAR TO MY LOCAL FORD DEALERSHIP AND THEY KEPT IT FOR TWO DAYS. THEY TRIED TO RECREATE THE ISSUE BUT WERE UNABLE TO AND SAID THEY COULD NOT READ THE ERROR ON THE COMPUTER BECAUSE IT HAD BEEN "WIPED" OUT WHEN I RESTARTED MY CAR. THEY TOLD ME TO COME BACK WHEN THE CAR STALLS AGAIN. I FEEL VERY UNSAFE DRIVING A CAR THAT CAN STALL OUT AND LOSE POWER AT ANY MINUTE. I DRIVE A 24 MILE BRIDGE WITH NO SHOULDERS DAILY AND INTERSTATES. I DO NOT FEEL SAFE DRIVING MY SON AROUND IN THIS CAR. FORD WILL NOT DO ANYTHING FOR ME UNTIL THE CAR STALLS AGAIN. THEY TOLD ME NOT TO TURN IT OFF AND "LIMP" IT TO THE DEALERSHIP(DRIVE IT SLOWLY).

Aug 01, 2018

ELECTRICAL SYSTEM,STRUCTURE,WHEELS

1 complaint

TIRE PRESSURE AND DOOR SENSORS FAILURE.

Jul 18, 2018

SERVICE BRAKES,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

2 MAIN ON GOING ISSUES 1. BRAKES- FROM DAY ONE, CONSTANTLY-NEEDING TO BE RE ROTORED / NEW PADS / GRINDING SQUEAKY SOUNDS - ALL THE TIME. FORD BLAMES ME FOR ' NOT DRIVING ENOUGH ' ?.? CONCERNED FOR SAFETY - WILL THEY FAIL? 2. TOOK CAR IN TODAY 4.5.18 - FOR 2ND TIME DUE TO ODOR OF PROPANE OR GAS WHEN COMING TO STOP / LOW SPEED OR IDLEING.. WAS TOLD NO BULLETIN OR NOTICE OUT FOR ISSUE - WHICH WAS LEAKING FLUID UNDERCAR -WHICH ' COULD CAUSE FIRE ' WAS TOLD I COULD NOT LEAVE WITH MY VEHICLE, RENTAL WAS PROVIDED UNDER MY PAID WARRANTY. REVIEW OF ONLINE INFO SHOWS MANY STORIES OUT AS WELL AS LAWSUIT ON THIS VERY ODOR ISSUE- YET I WAS NEVER INFORMED. SMELL HAS BEEN ONGOING SINCE SEPT. 2017

Apr 05, 2018

ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

1 complaint

ON THE HIGHWAY MY ADVANCED SERVICE TRACTION LIGHT CAME ON AND SO DID THE ABS LIGHT.ALSO MY PASSENGER DOOR IS SHUT BUT MY LIGHT IN MY CAR IS ON AND THE DOOR AJAR WARNING CODE COMES ON WITH THE DOOR SHUT. AND COMES ON WHILE I'M DRIVING AND I HAVE TO PULL OVER TO TRY TO GET THE LIGHT OFF.

Mar 12, 2018

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,BACK OVER PREVENTION

1 complaint

TO WHOM IT MAY CONCERN, I HAVE A 2011 FORD EDGE LIMITED THAT I BOUGHT FROM SHULTZ FORD IN WEXFORD PA IN 2014. I HAD WONDERFUL CUSTOMER SERVICE AND COULDN'T ASK FOR A BETTER TEAM TO WORK WITH. [XXX] WAS A GREAT SALESMAN AND TREATED ME LIKE I WAS HIS FRIEND INSTEAD OF A SALESMAN. MY EXPERIENCE WAS THE BEST! IN MARCH OF 2016, I WAS MADE AWARE OF THE APIM MODULE FOR MY 2011 FORD EDGE LIMITED BEING EXTENDED FROM THE ORIGINAL MANUFACTURES DATE. I NOTIFIED SHULTZ IN MARCH OF 2016 ONLY TO FIND OUT THAT THE WARRANTY WAS EXPIRED BY ONE MONTH. IT'S NOT THEIR FAULT BY ANY MEANS, BUT TO ME AND MY FAMILY IT IS A SAFETY CONCERN AND ALSO A LIABILITY. YOU SEE, I HAVE 4 PRECIOUS CHILDREN AND THEY ARE ACTIVE AND ALWAYS PLAYING FROM AGES 2 TO 9 YEARS OLD. IF THEY ARE PLAYING IN THE YARD I CANNOT SEE THEM WHEN I PUT MY FORD IN REVERSE, AND AS YOU KNOW IN THE PAST AND NOW SEVERAL CHILDREN HAVE LOST THEIR LIVES DUE DRIVERS NOT KNOWING IF ANYTHING IS BEHIND THEM. THIS IS A HUGE SAFETY CONCERN FOR ME AND GIVES ME ANXIETY THINKING OF THIS. I TRULY AND HONESTLY FEEL THIS SHOULD BE A SAFETY RECALL AND NOT JUST AN EXTENDED WARRANTY REPAIR. SO AT PRESENT DAY, MY BACK UP CAMERA CONTINUES NOT TO WORK AND BLACKS OUT AND I DO NOT HAVE ANY IDEA IF ANYONE IS BEHIND ME OR NOT. IT'S VERY DISCOURAGING BECAUSE I LOVE FORD AND THE PRODUCT THAT YOU PRODUCE. ALL I'M ASKING IS THAT YOU WILL REPLACE THIS APIM MODULE BECAUSE FORD NEEDS TO ENSURE THE SAFETY OF ITS CUSTOMERS AND GUARANTEE ITS CARS ARE MADE WELL AND FUNCTIONING AS THEY WERE INTENDED. I LOOK FORWARD TO HEARING FROM YOU IN THE NEAR FUTURE. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Sep 04, 2017

ELECTRICAL SYSTEM,VISIBILITY/WIPER

1 complaint

MY 2011 FORD EDGE MY TOUCH SCREEN WENT BLACK. I WAS AWAY FROM HOME AND WITH A BLACK SCREEN I AM UNABLE TO SET TEMP OF HEAT OR AIR, OR CONTROL/MY WINDOW DEFROSTER/FOGGER.

Jun 07, 2017

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,AIR BAGS

1 complaint

WHEN DRIVER SIDE DOOR IS SHUT LIGHT STAYS ON AND SAYS DOOR IS AJAR, MAKES BATTERY RUN OUT OF JUICE. PASSENGER SIDE AIR BAG IS OFF AT ALL TIMES EVEN WHEN PASSENGER IS SITTING IN SEAT.

May 15, 2017

AIR BAGS,SEAT BELTS,STRUCTURE

1 complaint

ON OCTOBER 2016, THE DRIVER WAS WESTBOUND ON 2 LANE ROUTE 40 NEAR SPRINGFIELD, OHIO. A MEDICAL CONDITION CAUSED THE DRIVER TO PASS OUT. THE AUTO VEERED OFF THE ROAD INITIALLY TRAVELING APPROXIMATELY 40 MILES PER HOUR. IT CROSSED THROUGH A YARD AND HIT NOSE FIRST INTO A HILL. ALMOST $10,000 WORTH OF DAMAGE WAS CAUSED TO THE FRONT END OF THE VEHICLE. THE AIRBAG DID NOT INFLATE AND THE DRIVER SUSTAINED HEAD AND FACIAL INJURIES DUE TO CONTACT WITH THE STEERING WHEEL. THE DRIVER ALSO SUSTAINED DEEP BRUSING TO THE CHEST DUE TO THE SEAT BELT RESTRAINT. WE ARE INTERESTED TO KNOW WHY THE AIRBAG DID NOT INFLATE AND PROTECT THE DRIVER. THE HEAD INJURIES AND VISION PROBLEMS CONTINUE TO RESTRICT THE DRIVER FORM BEING ABLE TO DRIVE AGAIN.

Mar 12, 2017

Crash: 1

Injuries: 1

EXTERIOR LIGHTING,INTERIOR LIGHTING

1 complaint

DOOR AJAR LIGHT STAYS ON. NOT SURE IF DOOR IS OPENED OR CLOSED DRIVER SIDE.. WORRIED THAT THE DOOR WILL OPEN WHILE DRIVING. BATTERY HAS DIED IN THE CAR ALREADY BECAUSE THE INTERIOR LIGHTS STAY ON. *TR

Dec 20, 2016

EXTERIOR LIGHTING,STRUCTURE,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

THE DOOR AJAR LIGHT STAYS ON WHEN ALL DOORS ARE CLOSED AND THE INTERIOR LIGHTS STAY ON. ALSO I WAS NOT ABLE TO OPEN THE CAR WITH THE SECURITY CODE FROM THE OUTSIDE THE CAR I HAD TO USE THE KEY. I WAS PARK WHEN I FIRST NOTICE THE PASSCODE WAS NOT WORKING THEN I USED THE KEY I CLOSED ALL THE DOORS AND STILL SAID ONE DOOR WAS OPEN, SO I MAKE SURE ALL WERE CLOSE. I REALIZE THERE WAS SOMETHING WRONG SO I JUST DROVE THE CAR LIKE THAT. ALSO I JUST BOUGHT THE CAR SO I DON'T KNOW IF THAT HAS HAPPENED BEFORE.

Nov 30, 2016

LATCHES/LOCKS/LINKAGES,ENGINE

1 complaint

TL* THE CONTACT OWNS A 2011 FORD EDGE. WHEN THE VEHICLE WAS STARTED, THE FRONT DRIVER SIDE DOOR WARNING INDICATOR REMAINED ILLUMINATED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V516000 (LATCHES/LOCKS/LINKAGES). ALSO, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HESITATED AND A LOUD SOUND WAS HEARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 51,000.

Oct 14, 2016

SUSPENSION

1 complaint

TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING VARIOUS SPEEDS, A CLUNKING NOISE WAS HEARD COMING FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE PASSENGER SIDE STRUTS FAILED AND NEEDED TO BE REPLACED. IT WAS UNKNOWN IF THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000.

Sep 23, 2016

VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,SERVICE BRAKES

1 complaint

PURCHASED MY 2011 FORD EDGE IN JUNE/JULY OF 2014 FOR JC LEWIS FORD IN SAVANNAH, GA. TURNS OUT THERE WAS AN "EXTENDED WARRANTY" IN PLACE BECAUSE THE BRAKE BOOSTER'S IN THIS CAR HAVE BEEN FAILING. I'M NOT SURE WHY THEY WOULD HAVE SOLD ME A CAR WITHOUT COMPLETING A REPAIR OR INFORMING ME OF THE POSSIBILITY OF MALFUNCTION. ABOUT A MONTH AGO, I WAS DRIVING DOWN THE INTERSTATE AT ABOUT 65 MPH WHEN I WAS CUT OFF BY ANOTHER VEHICLE. WHEN I WENT TO TAP THE BRAKES TO DISENGAGE THE CRUISE CONTROL, NOTHING HAPPENED! I HAD TO PRESS THE BRAKES ABOUT HALFWAY DOWN TO GET THE CRUISE CONTROL TO DISENGAGE AND, EVEN THEN, IT FELT LIKE I DID NOT HAVE POWER BRAKES.

Sep 22, 2016

UNKNOWN OR OTHER,SERVICE BRAKES

1 complaint

THE DRIVER SIDE DOOR SENSOR IS BAD. THE VEHICLE IS UNSAFE BECAUSE THE SENSOR REMAINS ON ALL THE TIME EVEN WHEN THE DOOR IS CLOSED. SO IF THE DOOR IS EVER OPEN, YOU WOULD NOT KNOW BECAUSE ALL THE SENSORS ARE BAD SO YOU ASSUME IT IS JUST AN ERROR MESSAGE. ALSO - ON THIS VEHICLE - THE BRAKES FEEL SPONGY AT TIMES AND ARE NOT GOOD, EVEN THOUGH HAVING THE BRAKES LOOKED AT AND THEY HAVE CHECKED AS CONFIRMED SOUND WITH NEW ROTORS AND PADS.

Sep 19, 2016

UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

1 complaint

MY VEHICLE SMELLS LIKE GAS AFTER 5 MINUTES DRIVING. TOOK THE VEHICLE TO THE DEALER THEY COULD TELL ME THE PROBLEM AND INSISTED THEY DID NOT SMELL NOTHING. I VERY CONCERN. I CAN'T DRIVE THE VEHICLE LIKE THIS. THE GAS SMELL ITS BAD. I FOUND A RECALL ON THE BODY CONTROL MODULE ON THIS VEHICLE. PLEASE HELP ME FIXED THIS PROBLEM.

Aug 05, 2016

VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

CAR WIL GRADUALLY SLOW DOWN LEADING TO A COMPLETE STOP. POWER TO THE ENGINE SEEMS TO DECREASE AND SPEED SLOWS. HAPPENED 4 TIMES OVER SEVERAL WEEKS. IT WOULD HAPPEN THEN AN HOUR LATER CAR WOULD BE COMPLETELY FINE AND DRIVE OK FOR A FEW DAYS AND THEN HAPPEN AGAIN. HAPPENED WHEN THE CAR WAS DRIVING AT 30-50 MPH ON NORMAL CITY STREETS (NOT HIGHWAY) WE TOOK IT TO THE DEALER, WHERE THEY IDENTIFIED THE THROTTLE BODY AS THE CAUSE OF THE ISSUE. OUR VIN IS NOT ELIGIBLE FOR THE REPLACEMENT PROGRAM THOUGH; WHICH WE DO NOT UNDERSTAND - MEETS THE YEAR/MAKE/MODEL AND CHARACTERISTICS OF ISSUE. EVER SINCE WE PURCHASED THE CAR WE HAVE ALSO HAD LINGERING ELECTRICAL ISSUES - SEPARATE OF THE THROTTLE BODY, THAT NO ONE HAS BEEN ABLE TO IDENTIFY -- DRIVE DOOR LIGHT SAYS OPEN AND IT'S NOT, TAILLIGHTS RANDOMLY FLASH WHEN CAR IS OFF AND NO ONE IS IN CAR, ETC. WE ARE THINKING THIS ONE WAS JUST A DUD. WE ALSO OWN ANOTHER FORD EDGE 2014 MODEL - NO ISSUES. CAR IS CURRENTLY BEING REPAIRED FOR THE THROTTLE BODY ISSUE. WE CAN PROVIDE RECEIPTS / INFO ONCE WE PICK IT UP. CALLED FORD AND THEY SAID THAT VEHICLES IDENTIFIED FOR THE RECALL WERE BASED ON DATE OF MANUFACTURE AND LOCATION - THEY MUST'VE MISSED US.

Jul 20, 2016

SERVICE BRAKES,FUEL/PROPULSION SYSTEM

1 complaint

ON OCCASION, WHEN BREAKING AT SLOW SPEEDS (LIKE PULLING INTO A PARKING SPACE) WHILE DEPRESSING THE BRAKE PEDDLE, THE CAR WILL ACCELERATE AND LURCH FORWARD. MY FOOT WAS NOWHERE NEAR THE ACCELERATOR PEDDLE. THIS HAPPENS ABOUT ONCE EVERY FEW WEEKS.

Jun 20, 2016

EXTERIOR LIGHTING,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

THE 'DOOR AJAR' SIGNAL STAYS ON EVEN WHEN THE DOOR IS SECURLY SHUT. THIS ALSO CAUSES THE DOME/INTERIOR LIGHTS TO STAY ON. THIS ALSO MAKES IT SO YOU CAN'T FULLY LOCK UP THE CAR. AFTER A CERTAIN AMOUNT OF TIME THIS ALSO CAUSES THE ALARM TO GO OFF WHILE THE CAR IS UNATTENDED. ALL OF THESE THINGS COMBINED DRAINS THE BATTERY, LEAVING US STRANDED. WITH A NEWBORN AND A TODDLER THIS IS A MAJOR CONCERN.

Jun 06, 2016

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,FUEL/PROPULSION SYSTEM

1 complaint

THE DOOR AJAR WARNING LIGHTS COME ON EVERY SINGLE DAY FOR ALL DOORS. CONSTANTLY CAUSING SURMOUNTABLE STRESS TO DRIVER. IF UNABLE TO GET THE SENSOR TO TURN OFF, THE DOORS DO NOT LOCK WHILE DRIVING, WHICH IS TERRIBLY UNSAFE FOR DRIVER AND PASSENGERS. ALSO, BECAUSE THE DOME LIGHT IS CONNECTED TO THE DOOR, THE LIGHTS STAY ON DRAINING BATTERY. I'VE ALSO HAD THE DOOR AJAR SENSOR WARNING COME ON WHILE DRIVING DOWN THE ROAD, WHEN IT WAS PREVIOUSLY NOT ON. THERE ARE ALSO WARNINGS "CHECK FUEL INLET", BUT THERE IS NOTHING TO CHECK. THE ONLY PROBLEM IS THAT THE SENSOR HAS A PROBLEM! WHICH THEN IN TURN MAKES THE ENGINE LIGHT ILLUMINATE BECAUSE IT THINKS THERE IS A LEAK IN THE FUEL INLET, OR PERHAPS THINKS THAT THE SEAL ISN'T CLOSED BECAUSE FORD DECIDED THE CAP-LESS FUEL INLET WAS A GOOD IDEA. IT'S NOT!

Jun 02, 2016

STEERING,ELECTRONIC STABILITY CONTROL (ESC),ENGINE

1 complaint

DRIVING TO WORK ABOUT TEN MILES OF HIGHWAY, MY CAR STARTED RUNNING ROUGH AND SHAKING. I WAS ABLE TO COAST INTO A PARKING LOT THEN MY HEATER STOPPED WORKING A WARNING LIGHT CAME ON "ENGINE COOLANT TEMP" THEN IT DIED COMPLETELY IN A MATTER OF SECONDS, I SAW SOME SMOKE UNDER THE HOOD SO I CALLED FOR HELP. THERE WAS NO OTHER WARNING WHATSOEVER! THE MECHANIC TOLD US THAT THE WATER PUMP HAD GONE OUT AND CAUSED THE ENGINE TO OVER HEAT. IT SHOT COOLANT INTO THE ENGINE AND IT WAS TOTALED. AGAIN THERE WAS ABSOLUTELY NO WARNING AT ALL. NO SENSORS NO ANYTHING. I MAINTAIN MY VEHICLE WITH REGULAR OIL CHANGES ETC. AND IF THERE HAD BEEN ANY WARNING LIGHT I WOULD HAVE TAKEN IT TO MY MECHANIC IMMEDIATELY.

Feb 16, 2016

SUSPENSION,STRUCTURE

1 complaint

WITHOUT ANY FOREWARNING, WE WERE DRIVING ALONG AND HEARD AND FELT SEVERAL LOUD POPS COMING FROM UNDER THE HOOD. WHEN WE STOPPED, WE FOUND A BROKEN WINDSHIELD, THE PASSENGER SIDE WHEEL/TIRE HAD COLLAPSED INTO THE WHEEL WELL, AND THE ENGINE HOOD WAS PUSHED UP ROUGHLY 6" ABOVE WHERE IT'S SUPPOSED TO BE. UPON INITIAL INSPECTION, WE NOTICED THAT THE PASSENGER SIDE STRUT TOWER, WHICH IS OF A RIDICULOUSLY WEAK 2-PIECE DESIGN, THE 2 PIECES HAD COMPLETELY SEPARATED FROM EACH OTHER. NO POTHOLES OR OTHER ROAD HAZARDS WERE HIT, WE WERE DRIVING IN A STRAIGHT LINE. THE APPROXIMATE 9 SPOT WELDS HOLDING THE TWO PIECES OF THE STRUT TOWER TOGETHER COMPLETELY SEPARATED. WHEN THE VEHICLE WAS INSPECTED BY 2 SEPARATE SHOPS, BOTH CLAIMED THAT WAS ABSOLUTELY NO DAMAGE TO ANY OTHER SUSPENSION COMPONENTS, INCLUDING CONTROL ARMS, BALL JOINTS, SWAY BAR, SWAY BAR END LINKS, OR ANYTHING ELSE THAT WOULD'VE CAUSED THE STRUT TOWER TO BREAK IN SUCH A FASHION. SEVERAL INCIDENTS OF THIS HAVE BEEN REPORTED ONLINE AND REFERENCES CAN BE SHARED UPON REQUEST.

Feb 06, 2016

VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

WHILE DRIVING 40 MPH ON A BUSY ROAD, THE CAR SLOWED ON ITS OWN AND STOPPED. I WAS UNABLE TO STEER THIS VEHICLE. I RESTARTED IT FOUR TIMES; IT WOULD GO FOR ABOUT 100 FEET AND THEN SLOW DOWN TO A STOP ONCE AGAIN. I FEEL FORTUNATE NO ONE RAN INTO ME. I CONSIDER THIS A VERY DANGEROUS SITUATION. I HAD THE CAR TOWED TO A FORD DEALERSHIP (THE ONE I PURCHASED THE VEHICLE FROM). THEY KEPT IT FOR AN ENTIRE WEEK, SELDOM CALLING ME TO REPORT WHAT WAS WRONG. TODAY I WENT TO PICK IT UP. NOTHING HAD BEEN DONE. THEY INDICATED THEY RAN A COMPUTER CHECK AND FOUND NOTHING WRONG. I TOLD MY SERVICE PERSON I FEARED DRIVING IT AND NEEDED TO KNOW WHAT WAS WRONG. HIS REPLY: "IT COULD BE ANYTHING. WE JUST CAN'T FIND IT." THE OTHER GENTLEMAN WHO WORKED THERE TOLD ME THEY WERE UNAWARE OF ANY RECALLS WITH THE THROTTLE BODY (I'D ASKED REPEATEDLY ABOUT THIS) AND TOLD ME IT WAS NOT HIS JOB TO KNOW ABOUT RECALLS. I FEAR IF I CONTINUE DRIVING THIS VEHICLE, THE PROBLEM WILL CONTINUE AND I'LL BE IN HARM'S WAY.

Nov 30, 2015

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM

1 complaint

TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING 20 MPH, THE VEHICLE STALLED, LUNGED FORWARD, AND THE LIMP HOME MODE INDEPENDENTLY ACTIVATED. THE CHECK ENGINE AND THROTTLE CONTROL ACTUATOR STUCK OPEN WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FULL THROTTLE BODY MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO BE INSPECTED WHERE IT WAS CONFIRMED THAT THE THROTTLE CONTROL ACTUATOR WAS STUCK OPEN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 62,800.....UPDATED 03-31-16 *BF *CN

Nov 16, 2015

STEERING,POWER TRAIN,ENGINE

1 complaint

THIS IS THE SECOND REPORT I HAVE MADE ABOUT THIS ISSUE. THE FIRST WAS ON/ABOUT SET. 26, 2015. WHEN I WAS DRIVING, THE CAR IN MOTION, THE POWER TRAIN MALFUNCTION INDICATOR (A WRENCH) COMES ON, THE CAR LOSES ALL POWER, GOES DOWN TO PERHAPS 2 MILES PER HOUR, AND THEN STOPS. IT FEELS AS THOUGH THE POWER STEERING ALSO GOES OUT. WHEN THE CAR STOPS, IT SHAKES AND JERKS. YOU CANNOT ACCELERATE. I TURN THE MOTOR OFF AND THEN ON, "RESETTING" THE INDICATOR (PER THE FORD DEALERSHIP). AND THE ISSUE STOPS. IT HAS HAPPENED AGAIN TODAY, OCT. 23RD. TWICE (IN THE MORNING AND AGAIN THIS AFTERNOON). I CALLED SAM GALLOWAY FORD IN FORT MYERS, FL AND WAS TOLD TO BRING IT IN ON NOV. 4TH. AGAIN, TODAY IS OCT. 23. I WAS TOLD, BY DANIELLE (SERVICE ADVISOR), THAT "SINCE IT IS NOT HAPPENING ALL THE TIME IT WAS FINE TO WAIT" UNTIL NOV. 4, 2015. I AM AFRAID TO DRIVE THIS CAR THIS IS A SAFETY ISSUE FOR ME, ANYONE I HAVE IN THE CAR, AND OTHER DRIVERS. ARE YOU GOING TO WAIT UNTIL SOMEONE GETS KILLED BECAUSE OF THIS ISSUE? I AM ON BUSY ROADS WHEN THIS HAPPENS. WHY DON'T YOU DO SOMETHING????

Oct 23, 2015

STEERING,EXTERIOR LIGHTING,ENGINE

1 complaint

ON 9/9 I LEFT ORANGE BEACH AL TO DRIVE HOME TO JONESBORO AR WITH MY 2011 FORD EDGE - IT QUIT ON ME AT LEAST 45 TIMES. I WENT TO 2 FORD DEALERS, ONE MECHANIC ON THE ROAD. FIRST FORD DEALER HAD NO CLUE HOW TO FIX IT AND TOLD ME TO LEAVE 3 OR 4 DAYS. NEXT FORD DEALER WANTED 1500.00 4 HOURS AND MAYBE MORE. SO I KEPT DRIVING SINCE PART COSTS 184.00. WHEN DRIVING THE CAR JUST SHUTS OFF. NO POWER STEERING, NOW BRAKES NO NOTHING. IF I COULD I GOT TO THE SIDE OF THE ROAD AND TURNED ON MY FLASHERS. I WAITED A FEW MINUTES AND CRANKED IT BACK UP. SEVERAL TIMES ON THE ONE LANE ROAD HEADED INTO HATTIESBURG I ALMOST GOT REAR ENDED BY 18 WHEELERS AND NO SIDE AREA TO PULL OVER - MY CAR JUST QUIT - STOPPED AND I STOPPED. I GOT TO JACKSON 6 LANE ROAD 5:00 P.M RUSH HOUR AND MY CAR QUIT 6 TIMES AND I ALMOST GOT HIT THERE SEVERAL TIMES. MY WRENCH ICON COMES ON, MY OIL LIGHT CAME ON, MY ENGINE LIGHT IS ON NOW ALSO. THE CAR ABRUPTLY STOPS - THIS IS VERY DANGEROUS - MY HUSBAND GOT A CAR HAULER AND HEADED TOWARD ME AND MET ME OUT OF JACKSON. ONCE, IT STOPPED TO ABRUPTLY THAT MY DOGS HIT THE DASHBOARD IN THE FRONT SEAT AND WERE SO SCARED. THEY WERE IN THE BACKSEAT. I HAVE GRANDCHILDREN THAT RIDE WITH ME - SO CAN YOU IMAGINE THE ISSUES THAT COULD HAPPEN WHEN THIS CAR JUST SHUTS OFF. THIS IS A SEVERE PROBLEM THAT FORD NEEDS TO ADDRESS THIS AND SO DOES SAFERCAR.GOV. I CALLED FORD TODAY AND THEY ALL BUT LAUGHED AT ME AND SAID I NEEDED TO GET A NEW THROTTLE BODY INSTALLED AND PAY FOR IT THAT THE 2011 FORD EDGE WAS NOT INCLUDED IN THE CONSUMER SATISFACTION PROGRAM 13N03 THAT I FOUND ON A WEBSITE. THIS IS A VERY DANGEROUS PROBLEM THAT FORD NEEDS TO ADDRESS IMMEDIATELY. I COULD HAVE DIED YESTERDAY TRYING TO GET HOME - DID FORD CARE NO - THEY WILL WHEN SOMEONE DIES.

Sep 10, 2015

ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

1 complaint

DEFECTIVE THROTTLE BODY. ENTERING HIGHWAY AT APPROXIMATELY 45 MPH AND ACCELLERATING WHEN CAR DE-ACCLERATED ON ITS OWN TO A CRIPPLING 2 MPH. MOVED OVER TO THE FAR RIGHT SIDE WITH CAR MOVING AT 2 MPH UNTIL I WAS ABLE TO GET OFF HIGHWAY AND PART CAR. LET SIT 15 MINUTES AND CAR STARTED AND ACCLERATED APPROPRIATELY. 2 WEEKS LATER SAME THING. ACCLERATING FROM A STOP AT A STOP LIGH AND CAR DE-ACCLERATED ON ITS ON AND LIMPED TO 2 MPH UNTILL I COULD PULL OFF ROAD AND LET SIT. STARTED BADK UP AND DROVE OK. ABOUT TWO WEEKS LATER HAPPENED AGAIN. ON AUGUST 30, 2015 THE CAR BEGAN DOING THIS DAILY AND TOOK 9 TIMES OF LETTING CAR SIT AFTER IT DE-ACCLERATED TO GET HOME FROM WORK. CALLED FORD MOTOR COMPANY AND THEY CLAIM NO RECALLS FOR THE DEFECTIVE THROTTLE BODY PROBLEM THAT FORD EDGES ARE HAVING. RESEARCHED THE INTERNET AND SEE THOUSANDS OF COMPLAINTS WITH THIS ISSUE. DEFECTIVE THROTTLE BODY ON FORD EDGES INCLUDING THE 2011. CALLED FORD AND LODGED A COMPLAINT. TOOK CAR TO SKILLMAN FORD IN GREENWOOD INDIANA AND WAS DIAGNOSED AS A FAILED THROTTLE BODY AND NEEDED REPLACED. WAS INFORMED IT WOULD COST ME $664.71 FOR ME TO HAVE IT REPAIRED. WAS ALSO INFORMED THERE WERE NO FORD FINANCIAL ASSISTANCE PROGRAMS TO HELP ME PAY FOR REPAIRS ON THE DEFECTIVE THROTTLE BODY WHICH IS A FORD PROBLEM. I DID AUTHORIZE THE REPAIR AS I NEED MY CAR. I AM VERY UNHAPPY WITH FORD AS THEY WILL NOT COVER THERE DEFECT AND IT IS A KNOWN FORD DEFECTIVE PART-THROTTLE BODY. WHAT WILL IT TAKE FOR FORD TO STEP UP AND COVER THEIR DEFECTS? AS MUCH AS I LOVE MY EDGE I WILL NOT PURCHASE ANOTHER FORD PRODUCT BECAUSE THERE IS NO CUSTOMER SERVICE PROGRAMS AT FORD MOTOR COMPANY (NOT THE DEALERSHIP WHERE I GOT MY CAR REPAIRED) WHEN THERE IS AN ISSUE WITH DEFECTIVE PARTS AND GETTING THEM REPLACED BY FORD. SHAME ON YOU FORD MOTOR COMPANY.

Aug 04, 2015

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,LATCHES/LOCKS/LINKAGES

1 complaint

DOOR AJAR LIGHT STAYS ON. THIS CAUSES ALL DOME LIGHTS TO STAY ON, AT NIGHT IMPAIRS VISION WHEN BACKING UP. MAKES DRIVING VERY UNSAFE FOR FIRST FEW YARDS, DOME AND MAP LIGHTS THEN GO OFF. THIS IS VERY UNSAFE AND I HAVE HAD ONE LATCH REPLACED. NOW ANOTHER IS DOING IT. FORD DEALER REFUSED TO FIX IT AGAIN, WILL COST ABOUT $300.00 EACH TIME. I FEEL FORD HAS KNOW OF THIS PROBLEM FOR SOME TIME AND SHOULD FIX ALL DOORS ON MODELS AFFECTED, OR FIND SOLUTION TO HAVING LIGHTS STAY ON INSTEAD OF JUST THE WARNING LIGHT. I'M GOING TO TAPE OVER MY MAP LIGHTS UNTIL TRADE IN, AND WILL NOT BUY ANOTHER FORD PRODUCT IF THEY DON'T PROVIDE A SAFE SOLUTION AT THEIR COST. ...UPDATED 07/30/15 *BF UPDATED 9/23/15 *JS

Jun 15, 2015

UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC),ENGINE

1 complaint

CAR STALLED TWICE. PREVIOUS COMPLAINT FILED BUT I CALLED AFTER FINDING RECALL NUMBER 10S14. CLALED FORD AND THEY TOLD ME NOT COVERING MY VIN EVEN THOUGH SITUATION IS THE EXACT SAME HAPPENINGS. YOUR REP TOLD ME TO FILE A NEW COMPLAINT BECASUE HE COUD NOT UPDATE THE ONE PREVIOUSLY SUBMITTED; ODI NUMBER 10715241. HE STATED THAT THEY WOULD INVESTIAGE AND PSOSSIBLE ADD MY VIN TO BE COVERED UNDER THIS RECALL.

May 09, 2015

VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,ENGINE

1 complaint

I WAS DRIVING MY 2011 FORD EDGE ON A BUSY ROAD AND LOST ALL ABILITY TO ACCELERATE. THE ENGINE JERKED, THEN STARTED SHAKING, WRENCH LIGHT CAME ON THE DASH BOARD. I WOULD PUSH THE PEDAL AND NOTHING WOULD HAPPEN. HAD TO ROLL ALONG WITH FLASHERS ON UNTIL I REACHED A PARKING LOT ENTRY TO PULL INTO, AS THERE WAS NO SHOULDER ON THE ROAD I WAS ON. MEANWHILE, CARS WERE SPEEDING UP BEHIND ME AND PASSING MY CAR INTO ON COMING TRAFFIC TO AVOID COLLIDING WITH ME. ONCE IN THE PARKING LOT, I TURNED OFF THE CAR, AND IMMEDIATELY TURNED IT BACK ON (LESS THAN TWO SECONDS LATER), AND EVERYTHING WAS BACK TO NORMAL. TOOK THE VEHICLE DIRECTLY TO THE DEALER AND WAS TOLD BY THEIR SERVICE TECHNICIAN THAT I NEEDED A NEW THROTTLE BODY AND WAS NO LONGER UNDER WARRANTY (VEHICLE HAD 57,000 MILES). *TR

Apr 08, 2015

EQUIPMENT ADAPTIVE/MOBILITY,SERVICE BRAKES

1 complaint

MY WIFE WAS GOING HOME AND TRAVELING APPROXIMATELY 45 MPH. THE COLLISION AVOIDENCE LIGHTS STARTED FLASHING AND THE BRAKES LOCKED UP. THERE WERE NO VEHICLES IN FRONT OF ME, BUT SHE WAS ALMOST REAR ENDED FROM THE TRAFFIC BEHIND. THE VEHICLE NEVER CAME TO A COMPLETE STOP. WE HAVE HAD THE SYSTEM GO OFF BEFORE BUT NOT TO THIS EXTENT. THE DEALER HAS HAD NO COMPLAINTS AND CANNOT DO ANYTHING UNLESS THE VEHICLE ACTS UP.

Apr 07, 2015

STEERING,VEHICLE SPEED CONTROL,SEATS

1 complaint

WE HAVE HAD A PROBLEM WITH OUR FORD EDGE GOING INTO LIMP MODE WHILE DRIVING. LUCKILY IT HAS BEEN AT LOW SPEEDS SO WE WERE ABLE TO PULL OVER AND TURN OFF VEHICLE. IL WHEN THIS PROBLEM HAPPENS, IT IDLES VERY ROUGHLY AND IT LIKE IT LOSES ITS MIND. YOU CANNOT ACCELERATE AND A WRENCH POPS UP ON THE DASH. WHEN YOU TURN OFF VEHICLE AND TURN IT BACK ON, IT'S FINE. *TR

Mar 22, 2015

ELECTRICAL SYSTEM,STRUCTURE,SEATS

1 complaint

THE DRIVER'S SIDE DOOR SENSOR IS NOT READING THAT THE DOOR IS CLOSED AND REMAINS ON. THIS IS THE SECOND TIME IN A YEAR THAT I AM GOING TO HAVE THE SENSOR REPLACED. *TR

Jan 24, 2015

ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES,INTERIOR LIGHTING

1 complaint

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE DOOR LATCH INDICATOR FRACTURED, THE DOME LIGHTS WOULD NOT SHUT OFF, AND THE DOORS WOULD NOT UNLOCK. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.

Jan 15, 2015

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,EQUIPMENT ADAPTIVE/MOBILITY

1 complaint

THE DOOR AJAR SWITCH DOES NOT WORK. WHAT THIS HAS DONE TO THE VEHICLE IS THE INTERIOR LIGHTS STAY ON IN THE CAR WELL AFTER IT HAS BEEN TURNED OFF. THE VEHICLE ALSO WILL NOT TURN THE INTERIOR LIGHT OFF WHEN RUNNING UNLESS YOU ARE IN DRIVE AND MOVE FORWARD. THE DANGER IS IN REVERSING AT NIGHT. THE LIGHTS DO NOT GO OUT WHATSOEVER IN REVERSE AND MAKES IT VERY DIFFICULT TO SEE AT NIGHT WHEN IN REVERSE. WE HAVE ALMOST HIT A PERSON, A CAR AND A FEW POLES WITH THIS LIGHTING STAYING ON. NOT ONLY DOES IT POSE A THREAT FOR A CRASH OR HITTING OTHER VEHICLES IT ALSO KILLS THE BATTERY IN THE VEHICLE. THIS SHOULD NOT BE AN ISSUE IN A VEHICLE THIS NEW. PLEASE DO SOMETHING ABOUT THIS THE LIGHTING THAT STAYS ON WILL GET SOMEONE HURT BECAUSE THE DRIVER CANNOT SEE WHERE THEY ARE REVERSING TO INTHE DARK. *TR

Nov 24, 2014

STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

DRIVER'S & LEFT BACK DOOR AJAR SIGNAL STAYS ON WHEN DOOR IS CLOSED. SOME NOISE APPEARS WHEN HANDIN OUT THE STEERING. *TR

Nov 07, 2014

ELECTRICAL SYSTEM,AIR BAGS

1 complaint

I HAVE A 2011 FORD EDGE AND AT 70,000 MILES, MY DOOR AJAR LIGHT STAYS ON EVEN THOUGH MY DOOR IS CLOSED. I CAN'T LOCK MY DOORS WHILE I'M DRIVING WHICH WORRIES ME SINCE I HAVE A 5 MONTH OLD BABY. MY BATTERY DIES BECAUSE MY INTERIOR LIGHTS STAY ON DUE TO THE DOOR BEING "AJAR". I'VE ALSO HEARD THAT MY AIRBAGS MAY NOT DEPLOY IN AN ACCIDENT IF MY INTERIOR LIGHTS ARE ON. THAT'S A SCARY THOUGHT! I'VE BEEN TOLD THAT THE SENSOR TO THE LATCH IS JUST DIRTY AND THAT IT NEEDS TO BE CLEANED OFF WHICH WOULD COST ME $450! THEN THEY SAID THAT THEY COULD JUST REPLACE IT. THIS IS RIDICULOUS! FORD NEEDS TO FIX THIS PROBLEM! I'VE ALWAYS LOVED FORD, BUT AFTER OWNING THIS VEHICLE AND HAVING THIS SILLY ISSUE, I DON'T THINK I'LL BE BUYING ANOTHER FORD AGAIN!!! *TR

Nov 07, 2014

ENGINE AND ENGINE COOLING,UNKNOWN OR OTHER

1 complaint

DRIVING IN RESIDENTIAL AREA @ 35MPH. WRENCH LIGHT CAME ON, CAR WOULD NO LONGER ACCELERATE AND WAS COASTED TO THE SIDE OF THE ROAD. CAR WAS TURNED OFF AND THEN BACK ON AND WAS ABLE TO BE DRIVEN WITHOUT PROBLEM. SAME EVENT PREVIOUSLY DESCRIBED OCCURRED AGAIN.1.5HRS LATER. THIS EVENT HAPPENED AT A LIGHT THAT HAD JUST TURNED GREEN AND THE CAR HAD TO BE STOPPED IN A TURN LANE, TURNED OFF AND BACK ON, CAUSING A DISTURBANCE IN TRAFFIC PATTERNS. AT THIS POINT, THE DEALERSHIP WAS CALLED AND NOTIFIED THAT I WAS BRINGING THE CAR IN FOR IMMEDIATE SERVICE. THE CAR THEN SHUT OFF AGAIN AND MY HUSBAND AND I DECIDED IT WAS NOT SAFE FOR ME TO TRAVEL 25MI TO DEALERSHIP WHERE CAR WAS PURCHASED. WE WENT TO THE NEAREST FORD DEALERSHIP,APPROX.5 MI AWAY. IN ROUTE TO NEAREST DEALERSHIP ON INTERSTATE GOING 65MPH THE CAR SHUT OFF. I WAS ABLE TO GET THE CAR OVER ON THE SHOULDER TO STOP THE ENGINE.THE AREA WHERE MY CAR CAME TO A STOP WAS RIGHT AROUND A BLIND BEND IN THE ROAD. THE CAR WAS RESTARTED AND I DROVE FORWARD WHILE STILL ON THE SHOULDER IN HOPES THAT I WOULD BE ABLE TO GET AROUND THE BEND IN THE ROAD AND BE ABLE TO SAFELY ACCELERATE AND MERGE BACK INTO TRAFFIC WITHOUT DOING SO BLINDLY. I EXITED THE INTERSTATE ONTO SECONDARY ROADS LESS THAN 1MI LATER. THE CAR SHUT OFF 4 MORE TIMES WHILE DRIVING TO THE DEALERSHIP. ONE OF THESE TIMES WAS IN THE MIDDLE OF A HIGH TRAFFIC INTERSECTION WHICH INVOLVED 3 LANES OF TRAFFIC EACH WAY. MY VEHICLE WAS SERVICED AND RETURNED TO ME THAT EVENING. THROTTLE BODY WAS REPLACED,COSTING$693.LESS THAN 1MI FROM THE DEALERSHIP THE CAR WOULD NO LONGER ACCELERATE AND CAME TO A COMPLETE STOP WHILE IN THE TURN LANE OF AN INTERSECTION DURING HIGH VOLUME TRAFFIC HRS. IT WOULD NOT RESTART. DEALERSHIP NOTIFIED, THEIR TOW SERVICE ESTIMATED 90MIN WAIT. LOCAL POLICE NOTIFIED DUE TO MAJOR DISRUPTION IN TRAFFIC & FEAR OF SAFETY. WAITED 45MIN, THEN HAD CAR TOWED AT MY EXPENSE.

Oct 22, 2014

STRUCTURE,ENGINE

1 complaint

THE CAR LOST POWER. WHEN I TURNED IT OFF AND TURNED IT BACK ON, IT STARTED AND RAN FINE. IT HAPPENED AGAIN AND I TOOK IT TO THE LOCAL FORD DEALERSHIP. THE QUICK SERVICE TECHNICIAN SAID IT SOUNDED LIKE THE THROTTLE BODY. IT HAS HAPPENED A COUPLE OF OTHER TIMES SPORADICALLY. IT HAPPENED 4 TIMES THIS PAST SATURDAY. I TOOK IT TO THE DEALERSHIP AND JUST FOUND OUT IT WAS THE THROTTLE BODY, WHICH WILL BE REPLACED FOR $622.59. MY CAR IS NO LONGER UNDER WARRANTY AND THERE ARE NO RECALLS FOR THIS THAT THE DEALERSHIP CAN FIND. THOUGH REPAIR PAL INDICATES THERE WAS A RECALL (HTTPS://REPAIRPAL.COM/FORD-EDGE-RECALL-10V659000) AND THE NORTH CAROLINA CONSUMER COUNCIL HAS FILED A PETITION FOR AN INVESTIGATION INTO THIS MATTER. PLEASE INVESTIGATE THIS AS IT IS EXTREMELY DANGEROUS FOR YOUR CAR TO JUST COMPLETELY SHUT DOWN ON YOU WHILE YOU ARE DRIVING. FORTUNATELY, NO ONE HAS BEEN HURT ANY OF THE TIMES THIS HAS HAPPENED TO ME. HAD I BEEN ON THE INTERSTATE, I AM NOT SURE I COULD SAY THE SAME. *TR

Oct 06, 2014

ENGINE AND ENGINE COOLING,FUEL/PROPULSION SYSTEM

1 complaint

THE VEHICLE JUST LOOSES POWER. THIS HAPPENS RIGHT IN TRAFFIC WITH NO WARNING. THERE WAS NOT A CRASH THIS TIME BUT IT WAS VERY CLOSE. WE HAD NOWHERE TO GET OFF THE ROAD. THIS IS THE THIRD TIME THIS HAS HAPPEN IN THE LAST TWO DAYS. IT APPEARS OTHER PEOPLE HAVE HAD THIS PROBLEM AND IT IS THE THROTTLE BODY. YOU CAN SHUT THE CAR OFF AND RESTART AND IT IS FINE AGAIN. DEALER SAYS THERE ISN'T A CODE SO THEY CAN'T SAY WHAT THE PROBLEM IS. SOMEONE IS GOING TO GET HURT AND I UNDERSTAND FORD HAS RECALLED OTHER MODELS IN THE SAME YEAR FOR THROTTLE BODY PROBLEMS. *TR

Oct 02, 2014

POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

1 complaint

MY VEHICLE ALL OF A SUDDEN SLOWED DOWN TO A COAST AND WOULD NOT ACCELERATE. A YELLOW ICON APPEARED AND INFORMED ME THAT I NEEDED TO TAKE THE VEHICLE IN TO THE DEALER ASAP, THERE IS A MALFUNCTION IN THE VEHICLE'S AWD SYSTEM. I WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD AND TURN OF THE CAR. THE CAR THEN STARTED AND I WAS ABLE TO GET HOME. WHEN I BROUGHT THE CAR OVER TO THE DEALERSHIP I GOT HIT WITH A $1,000 BILL, FOR THE PART (THROTTLE BOX CONTROLLER) $475, LABOR $120, RE PROGRAMMING THE COMPUTER $130, FUEL INJECTOR CLEANING $159 AND OIL CHANGE $75. MY CAR IS ALMOST THREE YEARS OLD AND I TAKE GOOD CARE OF IT. IT IS NOT ACCEPTABLE THAT AN ELECTRICAL COMPONENT'S PART AND LABOR REPLACEMENT COST IS $1000 IN LESS THAN THREE YEARS. *TR

Sep 18, 2014

STEERING,POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

1 complaint

WHEN DRIVING MY FORD EDGE DOWN THE HIGHWAY, IT SUDDENLY LOSES POWER AND HAVE TO PULL OFF ROAD. HAS HAPPENED 3X SO TOOK TO DEALERSHIP AND THEY WANT $900 TO FIX! REALLY CAN'T BELIEVE A THROTTLE BODY GOES OUT AFTER 3 YEARS. *TR

Sep 10, 2014

POWER TRAIN,EQUIPMENT ADAPTIVE/MOBILITY

1 complaint

DOOR AJAR SENSOR APPEARED, TOOK VEHICLE BACK TO DEALER, REPLACED DOOR LATCH AND DOOR AJAR ICON DISAPPEARED. AUTOMATIC DOOR LATCHES ARE WORKING PROPERLY; HOWEVER, ONE WEEK LATER, AS I WAS DRIVING A WRENCH ICON APPEARED AND MY CAR LOST POWER. IMAGINE THE DANGER INVOLVED IN DRIVING AND LOOSING POWER. CALLED THE DEALER, LEFT THE CAR AGAIN FOR ANOTHER REPAIR SESSION. IT IS MY UNDERSTANDING THAT THE DOOR AJAR SENSOR HAS BEEN VERY PROBLEMATIC FOR THE FORD EDGE MODEL AND THERE HAS NOT BEEN A RECALL. ADD MY COMPLAINT TO THE LIST OF MANY AND HOPEFULLY SOMETHING WILL BE DONE FOR THE CONSUMER. I AM DISAPPOINTED BECAUSE THE VEHICLE STILL SMELLS NEW AND ONLY HAS 40,200 MILES ON IT BUT IS ALREADY HAVING PROBLEMS. ACRONYM FOR FORD=FIX OR REPAIR DAILY, AND I SURE HOPE NOT! FORD HAS ANOTHER ACRONYM, BUT I WILL NOT POST IT AT THIS TIME. TRYING TO REMAIN PATIENT, BUT DILIGENT. *TR

Sep 01, 2014

STEERING,WHEELS

1 complaint

I WAS RIDING DOWN THE STREET AT A NORMAL SPEED, ALL OF A SUDDEN I HEARD A LOUD SOUND. THE CAR STARTED DRIVING REALLY FUNNY. I PULLED OVER ON A SIDE STREET TO SEE IF I HIT SOMETHING,. NOTHING WAS IN THE ROAD, I THEN LOOKED AT THE CAR.THIS IS WHEN I NOTICED MY TIRES ON MY PASSENGERS SIDE HAD BLOWN OUT. I HAD 2 FLAT TIRES. I DON'T KNOW WHAT HAPPENED. I ONLY HAD THE CAR FOR 2 MONTHS. THE TREAD ON THE TIRE WAS STILL GOOD, THE ROAD WAS OK, A LITTLE ROUGH BUT I DIDN'T SEE ANY NEED FOR 2 FLATS. THE STEERING ALSO MAKES A LOUD NOISE WHEN I TURN IT TO THE RIGHT AND TO THE LEFT. I HAD IT LOOKED AT BUT OF COURSE THE DEALER SAYS NOTHING IS WRONG. ITS NOT MAKING A LOUD NOISE FOR NOTHING. *TR

Aug 29, 2014

FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM

1 complaint

I WAS DRIVING DOWN A BUSY CITY STREET WITH MY DAUGHTER WHEN MY CAR STARTED TO LOSE POWER AND PROCEEDED TO STALL IN THE MIDDLE OF THE ROAD. A WARNING LIGHT (THE WRENCH) POPPED UP WHILE THIS HAPPENED. I WAS LUCKILY IN THE RIGHT HAND LANE AND WAS ABLE TO STEER THE VEHICLE OFF OF THE ROAD INTO A PRIVATE DRIVE. THE VEHICLE THEN COMPLETELY LOST POWER. I WAS ABLE TO START THE VEHICLE AND TRIED TO DRIVE DOWN THE PRIVATE ROAD WHEN THE VEHICLE AGAIN STARTED TO LOSE POWER AND STALL. I THEN CALLED AAA AND HAD A TOW TRUCK PICK UP MY VEHICLE AND TOW IT TO A LOCAL FORD DEALERSHIP. I WAS TOLD THE NEXT DAY BY THE DEALERSHIP THAT IS WAS A FAULTY THROTTLE BODY AND THAT THE PART JUST HAPPENED TO NOT BE COVERED UNDER MY EXTENDED WARRANTY. WHY IS A PART THAT CAN CAUSE A CAR TO STALL OUT WHILE DRIVING NOT COVERED UNDER AN EXTENDED WARRANTY THAT THE FORD DEALERSHIPS ARE SELLING TO THEIR CUSTOMERS? FURTHERMORE, AFTER SEEING SO MANY POSTS ABOUT THIS PARTICULAR PART ON THIS WEBSITE AS WELL AS NUMEROUS OTHERS WHY IS THERE NOT A RECALL ON THESE FAULTY THROTTLE BODIES? THIS A LOT LIKE WHAT CHEVY DID WITH THEIR IGNITION SWITCHES (WHICH WE HAPPEN TO OWN A COBALT AND ARE GOING THROUGH THAT MESS RIGHT NOW) ALLOWING FAULTY PARTS TO BE PLACED INTO THESE VEHICLES WHICH CAN CAUSE THE POTENTIAL FOR SERIOUS ACCIDENTS. I JUST THANK GOD THAT WE WERE NOT ON A MAJOR HIGHWAY IN THE MIDDLE OF RUSH HOUR TRAFFIC. SOMETHING NEEDS TO BE DONE ABOUT THESE PARTS AND FORD NEEDS TO LOOK INTO THE "EXTENDED WARRANTIES" THAT THEY ARE ALLOWING THEIR DEALERSHIPS TO SELL. I AM FURIOUS WITH MY DEALERSHIP RIGHT NOW AND HAVE A CALL INTO THE EAST COAST REGIONAL OFFICE REGARDING THIS SITUATION. *TR

Aug 26, 2014

FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

1 complaint

AS I WAS DRIVING OUT OF MY NEIGHBORHOOD, I PRESSED THE ACCELERATOR, FELT A JERK, AND THEN NO RESPONSE FROM THE ACCELERATOR. THE CAR WAS JUST IN IDLE, WITH NOTHING I COULD DO. THE "WRENCH" LIGHT (CHECK ENGINE) CAME ON. LUCKILY, I COULD EASILY PULL OVER, SINCE I HAD NO CONTROL OVER MY SPEED, EXCEPT FOR BRAKING. I SHUT THE VEHICLE OFF, AND TURNED IT BACK ON, AND IT SEEMED TO BE FINE. 5 MINUTES LATER, DRIVING ON A FOUR LANE ROAD, THE ACCELERATOR WENT UNRESPONSIVE AGAIN. I WAS ABLE TO PULL ONTO A SIDE STREET WITH MY EXISTING MOMENTUM (THERE WAS NO SHOULDER OR SPACE ON THE MAIN ROAD). I CONTACTED MY DEALERSHIP AND MADE AN APPOINTMENT FOR THE NEXT DAY. THE NEXT MORNING, THE SAME THING OCCURRED WHILE DRIVING MY DAUGHTER TO SCHOOL (I WAS ABLE TO PULL OFF THE ROAD), AND AGAIN, ABOUT 50 FEET FROM THE FORD DEALERSHIP. AFTER EVALUATION, THEY SAID THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE PART WOULD TAKE 2-3 DAYS TO ORDER. THEY DID NOT OFFER ME A RENTAL TO USE INSTEAD OF MY UNSAFE VEHICLE, BUT AFTER I PUSHED, I WAS ABLE TO OBTAIN A RENTAL VEHICLE. I WAS NOT ABOUT TO SPEND 5 DAYS DRIVING A VEHICLE I COULD NOT TRUST TO BE RESPONSIVE WHEN I NEEDED IT. NUMEROUS OTHER FORD VEHICLES HAVE HAD ISSUES WITH THE ELECTRONIC THROTTLE BODY, RESULTING IN AN EXTENSION OF THE WARRANTY FOR THIS PART. AFTER DOING MORE RESEARCH, I BELIEVE FORD NEEDS TO ADD THE EDGE TO THIS LIST: HTTP://WWW.FORDPROBLEMS.COM/PROBLEMS/ELECTRONIC-THROTTLE-BODY.SHTML. *TR

Aug 25, 2014

ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,POWER TRAIN

1 complaint

THE VEHICLE SHUT DOWN ON THE HIGHWAY. IT APPEARED THAT THE VEHICLE HAD NO FUEL. THE YELLOW WRENCH CAME ON, AND THE VEHICLE DIED, AS IT CAME TO A STOP. AFTER A FEW MINUTES, STARTED AS IF NOTHING HAD HAPPENED. IT HAS DONE IT A FEW OTHER TIMES, TODAY. I CHECKED TO SEE IF THERE WERE ANY CODES AND ON THE FIRST FEW TIMES, THERE WERE NOT (AUTOZONE), BUT THE LAST TIME IT THREW P2111. *TR

Aug 03, 2014

STEERING,ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM

1 complaint

THE POWER STEERING DOES NOT WORK PROPERLY AT LOW SPEEDS. THIS IS IDENTFIED IN FORD'S TSB 10-21-1 STEERING THE VEHICLE IS VERY DIFFICULT. I'M CONCERNED THAT THE ABILITY TO PROPERLY CONTROL THE VEHICLE AT LOW OR HIGH SPEEDS MAY BECOME A PROBLEM. THIS IS A MAJOR SAFETY CONCERN. BY ISSUING A TSB, I BELIEVE FORD IS ACKNOWLEDGING THAT THERE IS A POTENTIAL SAFETY PROBLEM WITH THE POWER STEERING SYSTEM - A MAJOR COMPONENT OF VEHICLE SAFETY. THE ADVANCETRAC (STABILITY/ANTI-ROLLOVER SYSTEM) APPEARS TO HAVE FAILED INDICATED BY THE WARNING LIGHTS ON THE DASH. INTERMITTENTLY, THE WARNING LIGHT TURNS ON AND THEN OFF WHILE DRIVING OR PARKED WITH ENGINE IDLING. BASED ON NUMEROUS OCCASIONS, I BELIEVE THERE IS A FAULT IN THE STABILITY SYSTEM. FORD TECHNICIANS CANNOT REPLICATE THE PROBLEM. MANY OTHER OWNERS APPEAR TO BE HAVING THE SAME ISSUE WITH THE FORD EDGE AND F-150 TRUCKS AMONG OTHER FORD VEHICLES. THE FUEL SYSTEM DISPLAYS A WARNING THAT THE FUEL INLET REQUIRES CHECKING DUE TO A VAPOR LEAK. FORD REPLACED A TRADITIONAL FUEL CAP ASSEMBLY WITH A CAPLESS SYSTEM WHICH APPEARS TO NOT SEAL FULLY OR ALLOWS DEBRIS TO KEEP THE SYSTEM FROM REMAINING FULLY SEALED. THERE APPEARS TO BE MANY OTHER OWNERS WHO EXPERIENCE THIS SAME WARNING LIGHT WITH A MALFUNCTION INDICATOR LIGHT ILLUMINATED THAT CANNOT BE TURNED OFF. IF FUEL VAPOR IS LEAKING, THERE IS RISK OF VEHICLE FIRE OR EXPLOSION. *JS

Jul 28, 2014

POWER TRAIN,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER

1 complaint

DRIVING GETTING READY TO MAKE A TURN, VEHICLE COMPLETELY STALLED OUT, DIDN'T TURN OFF BUT I LOST POWER. HAD NO ABILITY TO ACCELERATE. IMMEDIATELY PUT ON HAZARD LIGHTS, PUT INTO PARK AND TURNED CAR OFF. TURNED CAR BACK ON AND PRECEDED WITH FEAR AND CAUTION. I HAD A SIMILAR INCIDENT AT ABOUT14000 MILES WHEN I TOOK IT IN FOR SERVICE THEY SAID NOTHING WAS WRONG. I'M AFRAID TO DRIVE TO WORK IN THE MORNING, IF THIS HAPPENS DURING RUSH HOUR SOMEONE MAY BE INJURED OR WORST. I USUALLY HAVE MY GRAND DAUGHTER WITH ME. *JS

Jul 06, 2014

STEERING,SUSPENSION

1 complaint

VEHICLE FAILED ANNUAL SAFETY INSPECTION AT APPROXIMATELY 40K MILES. DEALER EXPLAINED THAT FRONT TIE ROD ENDS HAD FAILED AND NEEDED REPLACEMENT. MADE AN APPOINTMENT FOR SERVICE. UPON RETURNING FOR SERVICE ON THE SCHEDULED DATE AT APPROXIMATELY 45K MILES, DEALER DISCOVERED LEAK IN FRONT RACK AND PINION ASSEMBLY AND EXPLAINED ENTIRE FRONT RACK AND PINION ASSEMBLY NEEDS REPLACEMENT. AS OF THIS REPORT, THE VEHICLE IS STILL WITH THE LOCAL DEALERSHIP'S SERVICE DEPARTMENT. THE PART TO BE REPLACED IS ON BACK-ORDER. AFTER QUICK INTERNET SEARCH, DISCOVERED INSTANCES OF SAME PROBLEM IN STEERING & SUSPENSION WITH OTHER 2011 FORD EDGE AND 2011 LINCOLN MDX AWD VEHICLES. THIS IS A SAFETY ISSUE IN ADDITION TO BEING EXTREMELY COSTLY IN A RELATIVELY NEW VEHICLE FOR MYSELF AND OTHER VEHICLE OWNERS. THIS SHOULD BE INVESTIGATED. THANKS FOR YOUR TIME. *TR

Jun 24, 2014

ENGINE AND ENGINE COOLING,VEHICLE SPEED CONTROL

1 complaint

WHILE DRIVING ON THE HIGHWAY, MY FORD EDGE LOST ACCELERATION. THE ENGINE REMAINED IDLING BUT WOULD NOT ACCELERATE. I HAD TO COAST OVER TO THE SIDE OF THE ROAD, TURN THE ENGINE OFF AND RESTART. IT WOULD RUN FINE FOR A FEW MILES THEN REPEAT. I MANAGED TO GET IT TO A FORD DEALER WHO SAID IT WAS A VERY COMMON PROBLEM WITH THE THROTTLE BODY AND IT NEEDED TO BE REPLACED BUT WAS NOT COVERED BY MY WARRANTY. $610 LATER AND MANY HOURS LOST FROM WORK, I AM A VERY UNHAPPY FORD OWNER. HAVING RESEARCHED THIS PROBLEM ON LINE, I AM FINDING IT IS A COMMON PROBLEM WITH THE FORD ESCAPE AND NOW BECOMING MORE COMMON WITH THE EDGE. *TR

Jun 04, 2014

FUEL SYSTEM, GASOLINE,VEHICLE SPEED CONTROL,ENGINE

1 complaint

RE: 2011 FORD EDGE LIMITED: ON WAY TO DEALER FOR REQUESTED SERVICE/REPAIR RE: SUDDEN AND UNEXPECTED ENGINE LOSS OF POWER (STALL - 3 EPISODES WITHIN 2 WEEKS) WHILE UNDERWAY THE VEHICLE STALLED 3 ADDITIONAL TIMES. AT TIME OF STALL (LOSS OF ENGINE POWER) THE ENGINE REMAINED RUNNING; CHECK ENGINE LIGHT WAS ON; "WRENCH" SHOWED ON DASH INSTRUMENTS; ALL ELECTRICAL POWER REMAINED ON AND OPERATING. NECESSARY TO PUT HAZARD LIGHTS ON, GLIDE TO STOP OFF ROAD, PLACE TRANSMISSION LEVER IN NEUTRAL THEN IN PARK AND TURN ENGINE OFF. ON RESTART, CHECK ENGINE LIGHT WAS ON. I CALLED ADVANTAGE FORD DEALERSHIP FROM ROAD; THEY SAID OK TO PROCEED TO DEALERSHIP. THESE INCIDENTS OCCURRED IN HEAVY TRAFFIC ON US-1. NO WARNING FROM CAR RE: ENGINE RUMBLING OR OTHER BEFORE STALL. FELT IN DANGER BUT ABLE TO NAVIGATE SAFELY. INTERNET SEARCH PRIOR TO DEALER VISIT INDICATED "THROTTLE BODY" PROBLEM WITH FORD ESCAPE PRIMARILY. ONLY 1-3 COMPLAINTS RE: FORD EDGE. *TR

Feb 17, 2014

ELECTRICAL SYSTEM,VISIBILITY

1 complaint

1.THE WINDOW MOTOR HAS MALFUNCTIONED SINCE I BOUGHT THIS CAR AND HAS BEEN REPLACED TWICE UNDER WARRANTY BUT SAME ISSUE CONTINUES. WHEN YOU CLOSE THE DRIVER WINDOW IT AUTOMATICALLY COMES RIGHT BACK DOWN, AND TAKES MANY ATTEMPTS TO MANIPULATE THE WINDOW TO ACTUALLY CLOSE. 2.MY DOOR AJAR LIGHT INDICATOR CAME ON WHILE DOOR WAS CLOSED. IT LEAVES THE INTERIOR LIGHT ON BECAUSE OF FALSE READ INDICATOR. THAT STARTED A NUMBER OF ELECTRICAL MALFUNCTIONS, INCLUDING DOOR LOCKING ISSUES. WHILE DRIVING WITH MY 2 YEAR OLD GRANDCHILD, SHE OPENED THE DOOR BY HERSELF DURING TRAVEL BECAUSE THE DOORS WILL NOT LOCK DURING TRAVEL.(SHE WAS IN A CERTIFIED CAR SEAT, NEVERTHELESS IT WAS TERRIFYING AND IS A SAFETY ISSUE). I HAD MY VEHICLE IN FOR THIS "LATCH MALFUNCTION" IN SEPTEMBER 2013. THE PART WAS ON BACK-ORDER FOR 6 WEEKS. (THIS IS SUSPICIOUS THAT I AM NOT THE ONLY EDGE OWNER WITH THIS ISSUE). I DID CALL FORD CUSTOMER SERVICE, WHO POLITELY SAID THEY WOULD DOCUMENT MY COMPLAINT. THANKS FORD. THIS IS AN ABSOLUTE SAFETY ISSUE. I HAVE ALSO OWNED FORDS FOR MANY YEARS WITH NO PROBLEMS. THE FORD EDGE IS FLAWED BADLY, AND FORD WILL ONLY DOCUMENT YOUR COMPLAINT. THEY WILL NOT RESOLVE OR TAKE RESPONSIBILITY. *TR

Nov 04, 2013

ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES,VEHICLE SPEED CONTROL

1 complaint

DRIVER SIDE DOOR LATCH IS NOT RECOGNIZING THAT THE DOOR IS SHUT. KEEPS SAYING DOOR IS AJAR WHEN IT IS CLEARLY CLOSED. AS A RESULT, I HAVE TO DISCONNECT MY BATTERY EVERY TIME I EXIT THE VEHICLE TO KEEP MY BATTERY FROM DYING SINCE THE INTERIOR LIGHT STAYS ON. WHEN DRIVING, THE CAR DOOR DOES NOT LOCK, THE INTERIOR LIGHT STAYS ON AND THE WARNING INDICATOR INCESSANTLY BEEPS. ALSO, THE AWD WENT OUT ON THE VEHICLE IN THE MIDDLE OF HEAVY TRAFFIC, CAUSING ME TO HAVE TO STOP IN THE MIDDLE OF THE ROAD BECAUSE I OBVIOUSLY COULDN'T ACCELERATE. THIS HAS HAPPENED MULTIPLE TIMES. I TOOK THE VEHICLE TO FORD 3 WEEKS AGO AND THEY STATED THEY COULDN'T FIND ANYTHING WRONG WITH THE CAR, HOWEVER, NOT EVEN A WEEK LATER, IT DID IT AGAIN. I, TWO DAYS AGO, HAD MY CAR TOWED TO THE SAME FORD DEALERSHIP, WHERE THEY ARE NOW REPLACING THE THROTTLE BODY. I HAVE A 14 MONTH OLD CHILD, AND THE 4 TIMES THIS HAS HAPPENED, HE HAS BEEN IN THE CAR. I HAVE READ ONLINE THAT I AM NOT THE ONLY ONE THIS HAS HAPPENED TO, YET THERE ARE NO RECALLS FOR THIS MAKE AND MODEL. DISAPPOINTED AND IRRITATED! *JB

Sep 04, 2013

LATCHES/LOCKS/LINKAGES,INTERIOR LIGHTING

1 complaint

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE ATTEMPTING TO LOCK THE DOORS, THE DOOR LOCKS FAILED TO STAY LOCK AND UNLOCKED WITHOUT MANUAL FORCE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 49,000. UPDATED 11/12/13*CN THE CONSUMER STATED THE DRIVER AJAR LIGHT STAYED ON CONSTANTLY. THEREFORE, THE DOORS WOULD NOT LOCK. ALSO, THE INTERIOR LIGHTS REMAINED ON AFTER THE VEHICLE WAS TURNED OFF. UPDATED 11/19/13

Sep 03, 2013

POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM

1 complaint

DRIVING ON I-65 IN AN AREA WITH 4-5 LANES OF TRAFFIC WITH A SPEED ZONE OF 65 MPH WHEN THE VEHICLE LOST POWER - WRENCH LIGHT WARNING LIGHT CAME ON - HAD TO MANEUVER THE VEHICLE ACROSS 3 LANES OF TRAFFIC DURING RUSH HOUR TO REACH THE EMERGENCY LANE. IT WAS SHEER LUCK THAT I MADE IT TO THE EMERGENCY LANE WITHOUT BEING HIT BY ANOTHER VEHICLE AS I COULD NOT SPEED UP THE CAR AND THE SPEED WAS NEARING ZERO MPH. THE VEHICLE HAD TO BE TOWED INTO THE DEALERSHIP WHERE IT WAS DIAGNOSED AND EVENTUALLY REPAIRED UNDER WARRANTY. IT TOOK THE DEALERSHIP APPROXIMATELY ONE WEEK TO REPAIR THE POWER TRAIN ISSUE. PER MY RESEARCH ON VARIOUS FORD EDGE SITES, THIS IS A VERY COMMON OCCURRENCE AND FORD HAS FAILED TO RECALL THIS ISSUE. LUCKILY, I WAS NOT HARMED. HOWEVER, NOT EVERYONE WILL BE THIS FORTUNATE. FORD NEEDS TO RECALL THIS ISSUE ASAP. *TR

Jul 28, 2013

AIR BAGS,STRUCTURE

1 complaint

I WAS REAR-ENDED AT A PEDESTRIAN CROSSWALK BY A TEEN TEXTING ON HIS SMARTPHONE WHILE DRIVING AT THE SPEED OF ABOUT 40MPH. THE IMPACT CAUSED ME TO SMASH INTO ANOTHER CAR IN FRONT OF ME. I WASN'T INJURED BECAUSE I BRACED MYSELF FOR IMPACT LOOKING UP THROUGH MY MIRRORS. THE AIRBAG LIGHT CAME ON AS IF THEY AIRBAGS WERE ABOUT TO DEPLOY ON THE DASH BOARD BUT THEY SIMPLY DIDN'T DEPLOY. WHEN I WAS DRIVING HOME THE CAR STARTED SHAKING AS IF THE AIRBAGS MIGHT POP OUT IF I HIT A BUMP IN THE ROAD. THE CAR IS NOW PARKED AND WILL REMAIN PARKED UNTIL THIS ISSUE IS FULLY RESOLVED.. NO MORE FORD CARS FOR ME! *TR

May 07, 2013

Crash: 1

SUSPENSION,POWER TRAIN,ELECTRICAL SYSTEM

1 complaint

I PURCHASED A CERTIFIED USED 2011 FORD EDGE IN JANUARY 2013. SHORTLY THEREAFTER, I STARTED NOTICING SOME MAJOR ISSUES. 1) THE TRANSMISSION WHINES AT LOW SPEEDS, UNTIL I ACCELERATE & IT SHIFTS UP A FEW GEARS. I HAVE ALSO HAD IT SLIP & CLUNK WHILE SHIFTING GEARS 2) THERE IS A LOUD POPPING FROM THE FRONT END, PASSENGER SIDE, WHEN I AM TURNING, ESPECIALLY IN & OUT OF PARKING SPOTS 3) THERE IS A WHISTLE COMING FROM UNDER THE SUV, BETWEEN THE DRIVER SIDE DOORS & IT DOES IT IN ACCESSORY MODE OR WHEN THE SUV IS RUNNING. I HAVE NOW HAD IT BACK AT THE DEALER FOR THE 3RD TIME & THEY ARE WORKING WITH FORD ON DIAGNOSING THE ISSUES. IT IS VERY DISHEARTENING TO SPEND SO MUCH MONEY FOR A VEHICLE & HAVE SUCH ISSUES. THANKFULLY IT IS CERTIFIED & UNDER WARRANTY. THE DEALERSHIP HAS BEEN GOOD ABOUT GETTING ME A LOANER VEHICLE TOO. BUT I ALMOST AM READY TO ASK THEM TO TRADE ME OUT OF IT, BECAUSE I AM SICK OF DEALING WITH THE ISSUES. IT IS EMBARRASSING TO HAVE SUCH A NICE LOOKING "NEW" VEHICLE & WHEN PEOPLE RIDE WITH ME, THEY NOTICE ALL THE THINGS WRONG & SAY I GOT A BAD DEAL. *TR

Apr 26, 2013

INTERIOR LIGHTING

1 complaint

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE INTERIOR LIGHT REMAINED ILLUMINATED AFTER THE VEHICLE WAS TURNED OFF AND LOCKED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT INSPECTED BECAUSE THE DEALER STATED THAT THERE WAS NOT A RECALL FOR THE VEHICLE. THE CONTACT STATED THAT THE DOOR HAD TO BE CLOSED FOUR OR FIVE TIMES BEFORE THE INTERIOR LIGHT SHUT OFF. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 41,000. *TR

Apr 23, 2013

ENGINE AND ENGINE COOLING,POWER TRAIN,ELECTRICAL SYSTEM

1 complaint

TWICE AFTER BACKING UP AND SHIFTING THE CAR FROM REVERSE TO DRIVE, THE CAR STALLED/SHUT OFF. THE FIRST TIME IT OCCURRED AFTER BACKING ONTO A BUSY STREET. WHILE PUSHING ON THE GAS WITH NO FORWARD MOVEMENT, I SAW A MESSAGE DISPLAYED IN THE DASH THAT THE CAR MUST BE IN PARK TO START. I WAS EXTREMELY LUCKY THAT IN THAT INSTANCE I HAD ENOUGH TIME TO START THE VEHICLE AND MOVE PRIOR TO TRAFFIC REACHING ME AS IT OCCURRED ON A BUSY STREET. THE APPROXIMATE DATE FOR THE FIRST OCCURRENCE WAS IN JUNE OF 2011. THE SECOND WAS ON JULY 5, 2011, WITH APPROXIMATELY 2,450 MILES. ON NOVEMBER 3, 2011, AND NOVEMBER 29, 2011, MY CARS BATTERY DIED RESULTING IN NEEDING TO CALL FORD ROADSIDE ASSISTANCE TO TOW IT TO THE DEALER. PRIOR TO THAT, I TWICE HAD A BATTERY SAVER MESSAGE DISPLAYED AFTER I SHUT OFF MY CAR, ALTHOUGH EVERYTHING WAS OFF. WHILE AT THE DEALER THE SECOND TIME IT HAPPENED, THE BATTERY DIED FOR THE THIRD TIME AFTER APPROXIMATELY 8 HOURS. THE BATTERY TEST ALWAYS REPORTED THAT THE BATTERY WAS OKAY. AFTER A WEEK AT THE SHOP THEY WERE STILL UNABLE TO DETERMINE THE CAUSE. TWO TIMES MY VEHICLE WOULD NOT RECOGNIZE THAT I HAD THE KEY IN MY POSSESSION WITHIN THE VEHICLE AND THEREFORE WOULD NOT START. I DO NOT KNOW IF ALL OF THESE ISSUES ARE POSSIBLY INTERCONNECTED WITH THE COMPUTER SYSTEM.

Jan 06, 2012

FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM,STRUCTURE

1 complaint

1. LEASED CAR ON 12/31/2010, THE SYNC FAILED AND SCREEN WENT BLANK WHILE DRIVING. 2. BACKED OUT OF DRIVEWAY AND REAR CAMERA FROZE. 3. DOORS AND HOOD OUT OF LINE 4. GAS TANK LEAK, DEALER DOESN'T KNOW WHEN THEY CAN GET A PART. *TR

Apr 21, 2011

2011 FORD Edge Problems & Complaints

Complaints by Component

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