How many problems does the 2021 FORD Edge have?

The 2021 FORD Edge currently has 78 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2021 FORD Edge?

The most common problems reported for the 2021 FORD Edge are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2021 FORD Edge problem data come from?

All problem and complaint data for the 2021 FORD Edge comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

2021 FORD Edge Problems

BACK OVER PREVENTION

13 complaints

See attached document for complaint.

Oct 16, 2025

The contact owns a 2021 Ford Edge. The contact stated that the rearview camera intermittently went blank while the vehicle was shifted into reverse(R). The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact called the dealer to schedule an appointment for an oil change, and the contact inquired about the status of the recall, and the contact was informed that there was no longer a recall listed for the VIN. The contact stated that the vehicle was never serviced for the recall. The manufacturer was not notified of the failure. The failure mileage was unknown.

Sep 08, 2025

The contact owns a 2021 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V160000 (Back-Over Prevention); however, the part to do the recall repair was unavailable. The vehicle was taken to two dealers; however, each dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but provided no assistance. The contact had not experienced a failure. Parts distribution disconnect.

Jun 03, 2025

The contact owns a 2021 Ford Edge. The contact stated that while reversing, the rearview camera image was distorted. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The contact became aware that the VIN was included in NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The manufacturer was not notified of the failure. The failure mileage was approximately 42,000. VIN tool confirms parts not available.

Jun 02, 2025

The contact owns a 2021 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V160000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

May 16, 2025

+ 8 more complaints for this component

POWER TRAIN

12 complaints

The transmission failed while driving down the road. The vehicle jumped gears while traveling at approximately 30 miles per hour. My husband was luckily able to maneuver it to a safe location, but almost wrecked in the process of it jumping gears while we were accelerating with the flow of traffic. The problem has been confirmed by the Ford Dealer- the transmission failed and has grinded up clutch parts all in it. There were no prior warnings that anything was failing, but we did notice a shudder that day when we would accelerate to around 30-35 mph. Upon research afterwards, we learned that there is a TSB for that exact 8F35 transmission and that Ford refuses to recall the known problem in the 2019 - 2021 Ford Edge. I was so scared for the safety of my family with my 6 year old child in the back seat. A 4 year old vehicle should not need a new transmission. And Ford should not be putting people in danger for a known problem.

Oct 06, 2025

Car shudders and jerks during acceleration

Oct 02, 2025

I bought the car in October of 2024 with 92,000 miles. Around 99,000 miles or so it started running kinda rough drove like it had less power and is shifting hard. It affected the drivability of the car. I took it to the ford dealership and they quoted me $5,200 for a torque converter. The car is out of warranty and I cannot afford to fix it and I still owe money on the car. If I knew this was going to be an issue I would not have bought the car. I currently have 107,000 miles on the car and the issue is only getting worse.

Sep 06, 2025

The contact owns a 2021 Ford Edge. The contact stated that while driving at speeds above 30 MPH, the vehicle hesitated while accelerating and shuddered abnormally. The vehicle was taken to the local mechanic who replaced the spark plugs; however, the failure persisted. The vehicle was later taken to the local dealer who diagnosed the vehicle and determined that the torque converter was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under an Extended Warranty coverage related to the failure. The failure mileage was 70,000.

Jul 23, 2025

The contact owns a 2021 Ford Edge. The contact stated while driving 30 MPH on a decline, the RPM increased quickly; however, the vehicle lost motive power. The vehicle returned to normal functionality, but the failure became a regular occurrence. The ABS warning light was illuminated. The vehicle was taken to the dealer, who diagnosed failures with the transmission and ABS control module. The contact was informed that the transmission needed to be either rebuilt or replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 38,000.

Jun 11, 2025

+ 7 more complaints for this component

UNKNOWN OR OTHER

7 complaints

I am a second time owner of Ford cars, it's really concerning to me that for one, they have the reputation of their transmissions being faulty, lastly that this being my second vehicle that I have purchased from them that's having transmission issues. Transmission issues that are identical to each other. The transmission keeps slipping and I've only owned the car going on two years. There should be no reason that I would have to replace it so soon. Just like it was in my 2005 ford Taurus. This is an issue that needs immediate attention and it's a rip off because coming up with 9 thousand dollars to spend to repair something that you can just get a new car with that as a deposit. I am very frustrated with Ford and it really needs to be looked at. From looking at it, many people have had this issue with this particular car and need you to please act on this. Ford can not continue to make faulty transmission in their cars and expect people to pay these high prices for repair. PLEASE LOOK INTO THIS AND HELP US THE CONSUMER AND SPENDING OUR HARD EARNED MONEY ON FAULTY PRODUCRTS.

Nov 09, 2025

Reverse camera goes black with movement in the picture. Can not see to back up for a week or two at a time then it works for a week. Asked Ford dealership about an update for software and they require $175 to diagnose the camera then pay to have he said possibly a new camera installed. It does not alert to people or objects behind vehicle during the time the camera goes out.

Sep 15, 2025

The Ford Dealership has had my vehicle since May 5, 2025 and since then, has been unable to fix Safety Recall 25S28 (APIM Module Reprogramming due to distorted screen). On June 30, 3025, the dealership informed me that Ford has put a stop hold on the recall, with no estimate as to when or whether my vehicle will ever be repaired. On June 19, 2025, I filed a complaint with Ford corporate customer service hotline, to no avail. I have heard nothing back from the corporate Ford customer service team. Truly alarming and frustrating.

Jun 30, 2025

There was an update to address a recall issue for the rear camera in May 2022, and ever since it was done the front camera has been malfunctioning. This affects parking situations and I am uncertain if it is causing any issues with other safety features. Ford gave me several options to try and “restart” the system but none have worked. It has been months and they have not provided an update to fix this camera and no one at a dealership knows anything about it or how to fix.

Aug 10, 2022

2021 Ford Edge ST 4500 miles After the 5/13 back-up camera system update, which I my car did not have a problem with. Expected functionality - Under 6 mph, when pressing the "front camera button" it is supposed to show the camera. Actual functionality after 5/13 system update - Scenario 1 - Camera works from cold start, putting car in drive, and pressing the camera. After moving above 6mph, and then going back under 6mph, the front button camera no longer works and/or works intermittently and unexpectedly stops working. Scenario 2 - After going above 6mph, then only way to get the camera to work is to put the car in reverse, wait for the rear camera to show, then put back into drive and hit "front camera button". This will result in the camera showing for 1-3 seconds before intermittently/randomly stopping which can result in me crashing into something. *When pressing the camera a second time "180 degree split view "no longer works. Scenario 3 - After going above 6mph, then only way to get the camera to work is to put the car in reverse, wait for the rear camera to show, select zoom "+" button, then put back into drive and hit "front camera button". This will result in the camera showing for 1-3 seconds before intermittently/randomly stopping which can result in me crashing into something. *When pressing the camera a second time "180 degree split view "no longer works. https://youtu.be/gyRpgPLvsfc Ford Sync Case Number - Camera - [XXX] CRM:0745245 Ford Dealership - Customer [XXX]4; Workorder [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

May 25, 2022

+ 2 more complaints for this component

ELECTRICAL SYSTEM

6 complaints

Screen went black, had to replace the computer behind the screen for 1,500 dollars.

Oct 24, 2025

The contact owns a 2021 Ford Edge. The contact stated that while driving at an undisclosed speed, the "Key Not Detected" message was displayed, after which the vehicle independently turned off while in motion. The contact pulled over to the shoulder of the roadway; however, upon restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The contact stated that the information display center went black, resulting in the loss of safety features and alerts for pertinent vehicle information. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 10,000.

Aug 02, 2024

SINCE I BOUGHT THE CAR LAST YEAR I BEEN AT THE DELAERSHIP MORE THAN 3 TIMES ALREADY COMPLAINING ABOUT THE SCREEN AND THE TWO ON THE BACK OF EACH SEAT . THE MAIN SCREEN FREZEES ALL THE TIME NOT ALLOWING ME TO USE THE CAMERAS NOR GPS ETC. THE TWO AT THE BACK ARE 24/7 ON . DEALERSHIP STATES FORD HAS NO IDEA HOW TO REAPIR THE VEH . THAT I SHOULD WAIT AND THEY IGNORED MY PETITIONS FOR MY WARRANTU AMD PACKAGES INFORMATION ALONG WITH ANYTHING IN WRITING . THEY JUST CALL .. NO PAPERWOK .

Sep 25, 2023

The contact owns a 2021 Ford Edge. The contact stated that while driving at various speeds the crash sensor illuminated. The contact stated that the crash sensor light was flashing on and off. The cruise control was inoperable. The vehicle was taken to the local dealer where it was diagnosed and determined that the crash sensor needed to be replaced. The contact was informed that the crash sensor bracket was fractured. The warranty was declined due to the damage. The vehicle was not repaired. The manufacturer was contacted and opened a case, but no additional assistance was provided. The approximate failure mileage was 26,000.

Feb 08, 2023

After the over-the-air update due to the rear-camera recall, the front-facing camera no longer works after approximately 15 seconds of the car being turned on. Turn on car: front camera is fine. 15 seconds: front camera no longer turns on It is supposed to be operational under 7MPH for corners or parking.

Jun 23, 2022

+ 1 more complaint for this component

VISIBILITY

4 complaints

The contact owns a 2021 Ford Edge. The contact stated while driving 45 MPH, the sunroof glass exploded without impact, sending glass into the cabin of the vehicle. There was no injury sustained. The vehicle was not diagnosed nor repaired by the dealer or an independent mechanic. The contact stated that the sunroof glass was not replaced. The manufacturer was notified of the failure. The approximate failure mileage was 50,000.

Aug 29, 2024

The contact owns a 2021 Ford Edge. The contact stated while driving 50-55 MPH, the front passenger’s side mirror detached from the vehicle. The vehicle was taken to the dealer and the contact was informed that the passenger’s side mirror assembly needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The manufacturer was contacted, and a case was filed but no assistance was provided. The failure mileage was 40,000.

Aug 03, 2023

THE VEHICLES SUN ROOF EXPLODED/IMPLODED WHILE DRIVING, THE CAR IS NOW AT THE DEALERSHIP FOR REPAIR. INSURANCE COMPANY HAS A CLAIM AND IS INVOLVED. I tried to upload pictures but was not able to do so.

Nov 28, 2022

The contact owns a 2021 Ford Edge. The contact stated while driving at 5 MPH and approaching a traffic light, she heard a loud popping sound. The contact looked up and noticed that the sunroof glass had shattered and the shattered pieces were beginning to fall inside the vehicle. The contact closed the shade guard and veered to the side of the road. Upon inspecting the vehicle, the contact could not determine the cause of the failure. The vehicle was taken to the dealer who informed the contact that they would need to investigate the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 800.

Mar 25, 2022

POWER TRAIN,ELECTRICAL SYSTEM

2 complaints

The vehicle hesitates when engaging accelerator;shifting roughly,stuttering ,mostly under 50 mph.

Oct 01, 2025

When driving on a dry, paved side street, the ABS was “temporarily disabled” per the notification on the screen. Additionally the large display screen to control the radio, Bluetooth and temperature settings was black not working. The USB and USBc were also not working.

Apr 20, 2023

LANE DEPARTURE

2 complaints

I bought a CPO 2021 ford edge titanium from lasco ford of Fenton Mi. When purchasing the vehicle the salesperson repeatedly kept saying the car was clean with a clean car fax checked out by their mechanics but did NOT tell me the vehicle has an open safety recall which me and my wife weren’t told or seen on the car fax not to mention the car broke down right away after we left the dealership at 9:30 at night after closing which in Michigan selling a CPO vehicle with an open safety recall and not telling us is illegal if they checked the vin prior to selling is the vehicle they would have known. I felt that they misled me on the car also doing everything they can to not let me test drive it

Sep 16, 2025

1) The lane keeping assistance feature was engaged. 2) I observed an upcoming snow drift across the road. 3) I stepped on the brakes to slow down. 4) I observed there was no oncoming traffic (two lane road). 5) I moved over towards the center of the road to better navigate the snow drift. 6. The lane keeping assistance feature adjusted my steering to move me back into my lane (closer to the ditch). 7. The vehicle entered the snow drift with my wheels turned to the right. 8. The snow drift impaired the lane keeping assistance feature. 9. I lost control of the vehicle. 10. I hit a utility pole. Does the user manual instruct the operator to disengage the lane keeping assistance feature during snow and icy conditions?

Jan 31, 2023

Crash: 1

SERVICE BRAKES

2 complaints

I was stopping at a yellow light and the brakes were slow to respond nearly resulting in a collision with the car stopped in front. I initially attributed this to wet brakes since it was raining heavily and I had only gone a short distance. I returned home without further incidence. The next morning my wife took the car and nearly drove into traffic after the car was slow to stop leaving the subdivision. I had the car towed to the dealer, they said the brake booster had failed and that brake booster part is on back order and wouldn't available until the end of October or early November. The car is 3 years old with 25,000 miles. I think the parts back order status may be the result of unexpected demand because of a high failure rate. The dealer said the part in question is a common component used on many different Ford models. I'm not aware of any work stoppage or surge in vehicle demand that would account for the part shortage.

Oct 02, 2024

2021 Edge- 2 week old car and when braking, car started to shake and there was a thumping voice. I got home, barely, to find the brake pads loose on the driver side rear. It was towed to the dealer and found to have a loose caliper that needed to be replaced and fixed.

Apr 28, 2023

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE

2 complaints

I took my car into the dealership because my crash sensor light kept coming on & my cruise control wouldn’t work. The dealer said that the crash sensor bracket was fractured & the dealer wouldn’t repair it under warranty. The bracket wasn’t repaired, they wanted $595.00 to repair it. This is the same complaint as NHTSA ID# 11506284 on [XXX]. VIN# [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Feb 04, 2024

IN feb 2022 my dash produced a pre-collision assist not avaible and also a adaptive cruise not available sensor blocked see manual. when i tried to tap the button for cruise control it would show set speed , but wouldn't let me . i called ricart ford in ohio and took it to them . they said it was the cruise control manual bracket had been damaged by outside force( a rock) and ford wouldn't fix it. Mind you I have never hit anything with this vehicle. Ricart refused todo anything so i contacted ford and they said take it to a different dealership . Took it to donley inohio they said a bird. Now the screen gltiches, the front camera doesn't work , the hatch will open and shut multiple times and when shutting the moon roof it will stop and go back . Then it made a sound and sounded like the gearbox, also car alarm went off , while running in park , nothing touching keys. Also the all wheel drive light will come on and say dissabled.

Sep 07, 2022

FORWARD COLLISION AVOIDANCE

2 complaints

FORD DID AN OVER THE AIR UPDATE CLAIMING TO FIX A REAR DISTORTION CAMERA… I TOOK TO DEALERSHIP (SARASOTA FORD TO FIX) THAT OVER THE AIR UPDATE CAUSE MY FRONT FORWARD CAMERA TO NO LONGER WORK.. MY VEHICLE IS NOW OVER A YEAR OLD AND I HAVE BEEN MAKING PAYMENTS… I HAVE 4 CASE NUMBERS, SPOKE WITH PLENTLY OF MOTHER FORD PEOPLE PLUS ITS LIVED AT THE DEALERSHIP … THEY HAVE NO FIX… AND THEY MAKE SURE THEY RELEASE MY CAR AT THE 5 DAY MARK, SO I CANNOT GET A BUY BACK…. I WAS DENIED A BUYBACK BC MY VEHICLE WASNT THERE “LONG ENOUGH” REALLY? THERE IS MANY MANY FOLKS WITH SAME ISSUE…. THIS IS A DANGER ISSUE WHEN U CANNOT SEE WHAT IS INFRONT OF THIS CAMERA BC IT STOPPED WORKING… I PURCHASED A 56K PLUS CAR AND NO ONE WILL HELP ME… PERHAPS A CLASS ACTION SUIT TO BUY BACK OR FIX THIS ISSUE?

Sep 07, 2022

On April 26, 2022 the dealer performed the recall (Ford 22S!4) a software fix to correct a rear camera problem, I was NOT experiencing on my 2021 Ford Edge ST. It took the entire day to do the procedure, and after getting the car back, I experienced what seemed to be some temporary problems, but the main problem being the front camera not operating as designed. I brought the vehicle back to the dealer on May 3 2022, and as of the date of this communication, May 27, 2022 they have not been able to correct the problem I will be without use of the vehicle for one month as of May 31, 2022. Consumer stated her 2021 Ford Edge ST front camera, not working after the recall for the rear camera was done.

May 27, 2022

UNKNOWN OR OTHER,BACK OVER PREVENTION

1 complaint

Subject: Complaint Regarding Ford Safety Recall 25S28 – Unresolved APIM Module Issue Vehicle Information: Year/Model: 2021 Ford Edge Recall: Ford Safety Recall 25S28 Defect: Rear-view camera and APIM module software malfunction. Summary of Issue: June 2025: Attempted recall repair; dealer stated recall was on hold. August 2025: Received another recall notice but delayed repair since no issues were present. November 2025: Navigation system, CarPlay, and infotainment screen began shutting off. Dealer confirmed these functions are controlled by the APIM module covered under Recall 25S28. December 2025: Vehicle at dealer for ~2 weeks. Dealer attempted software update, then said Ford corporate approved replacing the telecommunications chip on Dec 12. On Dec 16, dealer informed me Ford put the recall on hold again and instructed me to pick up the car without the fix. Current Status: Vehicle still has defective APIM module affecting rear-view camera, Bluetooth, GPS, and infotainment system. Ford corporate states there is no timeline for resolution. Safety concern: Rear-view camera may fail, and infotainment system shuts off while driving, impacting visibility and driver awareness. Requested Action: Please investigate Ford’s repeated delays and lack of remedy for Recall 25S28. Ensure timely resolution and enforce compliance with recall obligations.

Dec 16, 2025

SUSPENSION

1 complaint

Splash guard under the vehicle, sometimes also referred to as a diaper, fell down. I reported it to the dealer and was told I didn't need it anyhow. Well, if I didn't need it anyhow why did they put it on to begin with ? I also notice a lot of other Ford vehicles driving down the road with these guards (diapers) hanging down, so it isn't just a me problem it's a Ford problem. After inspecting the guard it is made of such cheap material I don't know how any engineering designer could of thought that these would hold up given the environment under a vehicle. I would also think that this could easily become a road hazard if it were of fallen off going down the road.

Nov 08, 2025

ELECTRICAL SYSTEM,UNKNOWN OR OTHER

1 complaint

The vehicle was sluggish to reverse as I left my office but after I left it was operating normally to gas station about 3 miles away. I stopped at gas station to fuel up. After, I started car and it would not go back in reverse. When i shifted from park back to reverse, it moved maybe 5". Was sputtering and clanking. I drove forward maybe 2', while sputtering, jerking, and clanking. I managed to make it home (<3 miles) and on shifting it wanted to stall, and on braking it was sputtering, jerking, and clanking with downshifting. At home, when I put it in reverse, i got an error message "Gear select will engage at low speeds", and as I tried to reverse, the car went FORWARD almost causing me to crash into my house. After several attempts to back up and begin to go out of my drive, it was sputtering and jerking too much so I decided to try to reverse back to the carport, and it would not move. It sits where it stopped.

Oct 17, 2025

SUSPENSION,POWER TRAIN

1 complaint

Vehicle is jolting/jerking when switching gears, stalls out. When put into park mode it starts to reverse and says brake is on and does not release from brake resulting in not being able to turn vehicle off.

Sep 11, 2025

POWER TRAIN,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

1 complaint

I'm am the original owner of my 2021 Edge ST and have kept up with all my scheduled maintenance. Earlier this year, I had my transmission fluid replaced per the 40k maintenance schedule. Since then (and even a little prior to) I can feel the transmission, for lack of a better term, "jutting" and making a very slight "whine" when I've decelerated but then gone to reapply acceleration. It mainly seems to be a problem with second gear. I have also had the fuel neck replaced twice now under warranty. The first time was shortly after purchasing the vehicle, it kept tripping the gas pump at every station and I would have to manually trickle the gas in. Then again a year or two ago it started tripping again and they replaced it. I've also had various rattling noises that start out of no where and persist. My moon roof even came from the factory missing pieces that had to get installed only a month after I had the vehicle. The roof is starting to rattle again this year. I have identified that by rolling the sun shade open and closed and finding with the shade opened and rolled up, the rattling stops.

Aug 14, 2025

VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,ENGINE

1 complaint

In April of 2025 I got my normal oil change and I mentioned to the technician that the car seems to be jerking more than usual when I start trying to accelerate. They mentioned that the car needed the coolant flushed out and that could be contributing to the issue. I had it done in June. It was not causing the issue but the jerking got worse. So this month, August 2025, I took the care to Aamco Transmissions and Total Car Care. They did a full systems and diagnostic courtesy check and determined that I need my transmission replaced or rebuilt which is at least $7k. This is a 2021 Ford Edge. I am the only owner. I have 71k miles on the car and never thought that I would have to fully replace a transmission in 4 years.

Aug 12, 2025

UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE

1 complaint

Front crash assistance unavailable. Camera not working. No auto dimming available either.

Jul 30, 2025

WHEELS

1 complaint

I have had to replace all 4 hubcaps as they have flown off while driving, mist recently while in thr highway at 70 mph. The first incident happened in October of 2024. Prompting me to buy replacement hubcaps rim emblems and hubcaps.

Jul 17, 2025

ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE,BACK OVER PREVENTION

1 complaint

The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the infotainment center screen blacked out intermittently. A message indicating that a blocked cylinder was causing the cruise control to fail to engage was displayed on the infotainment center. The contact stated that the cruise control would disengage independently after approximately two minutes. Additionally, the contact stated that the Forward Collision Avoidance: Automatic Emergency Braking and other collision mitigation systems failed to function as needed while driving. The dealer was contacted and confirmed that the part to do the recall repair was not yet available. A second dealer was contacted, Chiefland Ford (916 N Young Blvd, Chiefland, FL 32626) and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The failure mileage was approximately 45,000. VIN tool confirms parts not available.

Jul 08, 2025

FUEL SYSTEM, GASOLINE,ENGINE

1 complaint

The contact owns a 2021 Ford Edge. The contact stated that a week after the check engine warning light had illuminated, the vehicle was difficult to start after refueling at the gas station. The contact stated that the vehicle was able to start after several attempts. Additionally, the contact stated that upon starting, the vehicle emitted an abnormally strong odor. The vehicle was taken to Parkway Service Center and to O'Reilly Auto, where diagnostic trouble codes 4056 and 4096, indicating an EVAP purge valve failure were retrieved. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was contacted and informed the contact that the VIN was not included in a recall. The manufacturer advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 124,000.

Apr 03, 2025

POWER TRAIN,ENGINE

1 complaint

While driving under multiple circumstances, while rolling from a stop or in gear already, the transmission will unsafely move on its own power. It will stutter if I hit the gas. It will not go sometimes and other times it will be so delayed that after I left my foot off the gas, the transmission will then go.

Mar 27, 2025

SEAT BELTS

1 complaint

The contact owns a 2021 Ford Edge. The contact stated that while parked, the front passenger seat belt did not latch. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and was advised that the part was on backorder. The vehicle was not repaired. The failure was approximately 85,000.

Dec 26, 2024

STEERING,LANE DEPARTURE

1 complaint

While traveling on curvy roads, lane keep assist jerked steering wheel to the left into oncoming traffic. Incident occurred twice, and only when on a right hand curve. Lanes are clearly, and freshly, marked

Sep 28, 2024

ENGINE AND ENGINE COOLING,ENGINE

1 complaint

The contact owns a 2021 Ford Edge. The contact stated that when the vehicle was started, there was an engine misfire. In addition, the contact stated that the vehicle was consuming an excessive amount of coolant. The contact who is an independent mechanic, diagnosed the vehicle and determined that there was coolant intrusion in cylinder #3 and that the head gasket was leaking. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact researched and found an unknown recall; however, the VIN was not included in the recall. The manufacturer was made aware of the failure and a case was filed. The contact was advised to report the failure to the NHTSA Hotline. The failure mileage was unknown.

Aug 12, 2024

FUEL/PROPULSION SYSTEM

1 complaint

[XXX] [XXX] As you can see in the links above this has been a issue with the purge valve for the Edge . this problem is so ignorable to the driver because they will junk the car and resale it. I cant because i signed papers to buy this Edge I could have did another lease. I decided to buy my this Edge 2021out of 4 Edges Ive leased and this one I should have not bought my(2021). Buying this one with low miles 22,335, and at the most ten days later this particular part (purge valve) not even an opportunity to shop around for a extended warranty went bad. Its not only a problem for ford but then the Lincoln Nautilus that vehicle shows it holds its value $30,000 or more I also consider this vehicle as well during my purchasing process. I convinced my sister to lease her second Corsair 2024. And family of dedicated ford owners ford 150's its hard for me to not tell them this is and issue. my mother scheduled her appointment weeks down late August 2024 for recall her 2021 and the purge valve. The purge valve should have extended the recall to 2021's Edge and others. Im out diagnostic fees, labor, to fix it almost $900.... that is ridiculous INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Aug 06, 2024

EXTERIOR LIGHTING

1 complaint

The lighting in my dashboard, screen (to include backup camera) aill go blank and turn blank periodically. When this happens -I cant access heating/cooling settings, rearview camera or other settings.

Feb 15, 2024

POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE

1 complaint

The contact owns a 2021 Ford Edge. The contact stated that while accelerating, the vehicle jerked and went into low-power mode. While at a stop, the contact depressed the accelerator pedal, and the vehicle surged forward. After using the phone charger, the phone charger overheated. The contact unplugged the phones. The contact stated that the steering wheel was hot to the touch. There was an abnormal burning odor detected. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the failure was related to the turbo-eco boost and engine. The sensors, valves, brackets, and hoses were replaced, but the failure recurred. The local dealer was not contacted. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 44,000.

Feb 05, 2024

SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

1 complaint

I was driving the Ford Edge and the roads were a little slick so I was driving very slow. I was about 2 blocks from my house when I needed to engage the brakes to come to a complete stop, which happened to be going downhill toward a stop sign that intersected with a freeway off ramp. Both the brakes and ABS failed to engage and I hit a guard rail across the intersection. This caused significant damage to my vehicle and was very lucky that no one was hurt. The "Check Brake System" only came up after I ran into the guard rail, which was also the only time I needed to fully engage the brake to come to a full stop. The shop confirmed that the accident would not have damaged the brakes.

Jan 08, 2024

Crash: 1

SEAT BELTS,SEATS

1 complaint

seat belts are jammed and wont come out, thr electric component of the chair movies on it's own

Aug 09, 2023

VISIBILITY/WIPER,VISIBILITY

1 complaint

Sunroof exploded suddenly driving 25 mph shards of glass going everywhere

Jul 13, 2023

ENGINE AND ENGINE COOLING

1 complaint

The contact owns a 2021 Ford Edge. The contact stated while his son was driving 60 MPH, the vehicle was stalled. The contact stated several unknown warning lights were illuminated. The vehicle was not drivable. The contact arrived at the location and became aware that the serpentine belt was fractured. The contact towed the vehicle to a local dealer, where it was diagnosed with needing the serpentine belt to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 8,000.

Sep 27, 2022

UNKNOWN OR OTHER,EQUIPMENT

1 complaint

Hi When engaged in Apple Play or Ford Car Play and an incoming call comes in the volume is like 20 and it scares the crap out of us. It's not the phone, as it happens with any phone we plug into the USB or use wirelessly vis bluetooth. Dealer says Fiord is aware but seems to me they are taking too long to fix. I can't help thinking people are going to get into accidents from becoming scared. You can manually turn the volume down while it's ringing but at that time it is too late. It havens every time we get a call since we have owned the car.

Sep 11, 2022

UNKNOWN OR OTHER,SERVICE BRAKES,ENGINE

1 complaint

Vehicle was traveling on a rural road when driver attempted to brake. Driver witnessed flames from under their vehicle when applying brakes. Driver had to stop the vehicle by laying it in a ditch and escaping the engulfed car. Post accident it was noted and shown a significant amount of brake fluid on the ground from the incident. Bystanders say that the vehicle was blowing flames out from under neath while attempting to stop.

Jul 29, 2022

Fire: 1

VISIBILITY/WIPER,FORWARD COLLISION AVOIDANCE

1 complaint

Ford recently responded to a recall concerning the back up camera, and updated the software package. Since that time, the forward camera no longer works. The camera is used daily for parking purposes.

Jul 10, 2022

LATCHES/LOCKS/LINKAGES

1 complaint

The contact owns a 2021 Ford Edge. The contact stated upon opening the hatchback and taking items in and out of the trunk of the vehicle, the hatchback would close independently. The contact stated that the hatchback door had struck her on the head on four separate occasions. The contact stated that the impact was more severe on one occasion, but she did not seek medical assistance. The vehicle was taken to the dealer where an unknown software was reprogrammed; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was approximately 500.

Jun 14, 2022

Injuries: 1

AIR BAGS

1 complaint

I started my Edge and the airbag light was on,a/c did not work and the seat moved back by itself.Windows would not roll down

Jun 04, 2021

2021 FORD Edge Problems & Complaints

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