2000 FORD Explorer Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
1133
Complaints Reported
Complaints by Component
TIRES
234 complaints
TL* THE CONTACT OWNED A 2000 FOR EXPLORER EQUIPPED WITH DEFINITY DAKOTA A/T TIRES, SIZE: P235/75 R15 A/T (NA). WHILE DRIVING 70 MPH, THE REAR DRIVER TIRE BEGAN TO SHRED. THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED. A POLICE REPORT WAS FILED. NO VISIBLE INJURIES WERE SUSTAINED; HOWEVER, A PASSENGER IN THE VEHICLE REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A SALVAGE YARD WHERE THE INSURANCE COMPANY STATED THAT THE VEHICLE WAS DESTROYED. PRIOR TO THE CRASH, THE REAR PASSENGER TIRE EXPERIENCED THE SAME FAILURE. THE APPROXIMATE TIRE FAILURE MILEAGE WAS 89,346 AND THE VEHICLE FAILURE MILEAGE WAS 89,870. THE DOT NUMBER WAS NOT AVAILABLE.
Sep 02, 2016
THE TREAD ON A TIRE FAILED FOR THE SECOND TIME. THE TREAD PEELED OFF AND CAUSED DAMAGE TO MY BUMPER, AIR CONDITIONER, WASHING FLUID RESVERVOIR, SPARE TIRE AND HEADLIGHT/FOGLIGHTS ON PASSENGER SIDE OF VEHICLE. *TR
Nov 30, 2007
2000 FORD EXPLORER TURNED OVER FOUR TIMES. CONSUMER WOULD LIKE SOME HELP IN THIS MATTER. HE STATED THAT NO ONE HAS HELPED HIM WITH TRYING TO HAVE ACTION TAKEN AGAINST FORD. *KB INFORMATION TAKEN FROM PREVIOUS COMPLAINT. THE TIRE DETACHED FROM THE VEHICLE. *JB
Nov 29, 2007
2000 FORD EXPLORER. CONSUMER WAS DRIVING 65 MPH WHEN THE RIGHT REAR TIRE BLEW OUT AND CAUSED THE VEHICLE TO GO FROM THE MIDDLE LANE INTO THE LEFT LANE AND HIT A WALL . *MC OHIO TRAFFIC CRASH REPORT. *TR
Apr 30, 2007
I WAS NOT CONTACTED TO THE RECALL ON MY FIRESTONE TIRES ON MY 2000 FORD EXPLORER, UNTIL LAST WEEK, AND TOOK IT UPON MYSELF TO, AT MY EXPENSE, AND REPLACED SAID TIRES, WITH ANOTHER, MORE TRUSTED AND SAFER BRAND OF TIRE. NOW AFTER 6 YEARS. I RECEIVE A NOTICE FROM FIRESTONE ABOUT MY SPARE, BUT WITH THE CONDITION THAT I DRIVE 30 MILES, AND HAVE THE 1 TIRE REPLACED WITH ANOTHER FIRESTONE TIRE. FIRESTONE REFUSED TO REPLACE MY ORIGINAL 4 TIRES, WITH COMPENSATION, AND NOW REFUSES TO REPLACE MY SPARE WITH A TIRE THAT I AM COMFORTABLE WITH........NOT A FIRESTONE! I FEEL THEY SHOULD COMPENSATE ME MY $350, ORIGINAL, AS WELL AS PAY FOR ANY TIRE I CHOOSE AS MY SPARE.....WHICH THEY REFUSE TO DO!!!!*JB
Oct 09, 2006
+ 229 more complaints for this component
POWER TRAIN
111 complaints
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THE VEHICLE ROLLED WHEN PARKED ON A HILL ALTHOUGH IT WAS IN THE PARK POSITION. THE DEALER HAD NOT BEEN CONTACTED AS OF YET. THE CONTACT WAS HAVING MEDICAL ISSUES RELATED TO STRESS DUE TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 155,275.
Jan 31, 2020
TL* THE CONTACT OWNS A 2000 FORD EXPLORER. WHILE THE GEAR SHIFTER WAS IN PARK, THE VEHICLE ROLLED BACKWARD AND STALLED. THE VEHICLE THEN BEGAN TO ROLL FORWARD. THE CONTACT DEPRESSED THE BRAKE PEDAL TO THE FLOOR, BUT THE VEHICLE FAILED TO STOP. AS A RESULT, THE CONTACT'S VEHICLE CRASHED INTO A PARKED VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 106,000. UPDATED 01/11/2017*CT *TR
Sep 28, 2016
TL* THE CONTACT OWNS A 2000 FORD EXPLORER. WHILE DRIVING AT 10 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 116,000.
Aug 20, 2015
THERE APPARENTLY IS A PROBLEM WITH THIS TRANSMISSION DUE TO ALL THE RESEARCH I HAVE DONE AND FOUND THIS TRANSMISSION HAS HAD PROBLEMS FOR MANY YEARS WITH VERY LOW MILEAGE (LESS THAN 150,000) AND PEOPLE FOLLOWED THE SERVICE RECOMMENDATIONS PER FORD MANUFACTURER. JUST ANOTHER FAILURE OF THE GOVERNMENT NOT PROTECTING THE CONSUMER BUT BIG BUSINESS DUE TO JOBS AND TAXES... I HAVE MAINTAINED THIS VEHICLE PER RECOMMENDATIONS SINCE PURCHASE AT 62,000 MILES. TO REACH THIS MILEAGE AND THIS OCCURS AS IT HAS TO EVERYONE ELSE, HAS BEEN A TOTAL FAILURE ON THIS MANUFACTURER TO TAKE RESPONSIBILITY FOR A TRANSMISSION THAT SHOULD OF LASTED A LOT LONGER THAN WHAT I HAVE READ IN MANY COMPLAINTS IN REGARDS TO THIS ISSUE... *TR
Aug 25, 2014
2000 FORD EXPLORER . . I BOUGHT THIS VEHICLE BRAND NEW FROM DEALER AND I AM DILIGENT WITH UPKEEP. TRUCK HAS 75000 MILES AND RECENTLY THE TRANSMISSION IS SLIPPING BETWEEN 2 ND AND 3 RD GEAR WITH THE RPMS INCREASING TO OVER 5000 RPMS BEFORE IT WILL SHIFT. THE O/D LIGHT STARTS TO FLASH. THIS PROBLEM IS VERY DANGEROUS WHEN PULLING ONTO HIGHWAYS BECAUSE THE TRUCK BASICALLY HESITATES BEFORE IT FINALLY ACCELERATES. NOT TOO HAPPY WITH FORD RIGHT NOW! *TR
Nov 16, 2012
+ 106 more complaints for this component
VEHICLE SPEED CONTROL
104 complaints
No incidents. However, cruise control and rear window wiper are both inoperable.
Dec 24, 2023
WHEN THE CRUISE CONTROL COMMANDED CONSIDERABLY MORE THROTTLE ON AN INTERSTATE AT 60MPH, THE VEHICLE SUDDENLY AND UNEXPECTEDLY TOOK OFF AT VERY HIGH SPEED (85+MPH AND ACCELERATING WHEN I FINALLY SHUT THE IGNITION OFF). I ATTEMPTED TO DISCONNECT THE CRUISE CONTROL VIA OFF SWITCH AND USING THE BRAKES TO NO AVAIL. I SHUT THE IGNITION SWITCH OFF AND COASTED TO THE SHOULDER SAFELY. ATTEMPTED A RE-START, AND THE ENGINE APPEARED TO START AT FULL THROTTLE. I RAISED THE HOOD AND FOUND THE THROTTLE CABLE RETAINING HAD BROKEN, AND THE CABLE ASSEMBLY HAD BEEN PUSHED OUT OF ITS BRACKET BY THE CRUISE CONTROL SERVO'S FORCE. ONCE OUT OF ITS BRACKET AND PUSHED TO NEARLY FULL THROTTLE, THE THROTTLE RETURN SPRING HAD HOOKED ON THE BRACKET (SEE ATTACHED IMAGE), PREVENTING A RETURN TO IDLE FROM NEARLY FULL THROTTLE. THE PLASTIC RETAINING TABS ON THE THROTTLE CABLE HAD EVIDENTLY BEEN BROKEN BY THE LONG-TIME FORCE OF THE CRUISE CONTROL, POSSIBLY AGGRIVATED BY YEARS HEAT FROM THE ENGINE. THIS IS A DANGEROUS DESIGN, DEPENDING ON TINY PLASTIC TABS AS THE ONLY BLOCK TO SUCH SUDDEN, UNCOMMANDED VEHICLE ACCELERATION. THE CRUISE CONTROL WAS NOT DEFECTIVE, BUT HAD INSTIGATED THE CONDITION MY BREAKING THE THROTTLE CABLE RETAINING TABS OVER TIME. THE ATTACHED PHOTO SHOWS THE DISPLACED THROTTLE CABLE, WITH THE SPRING HOOKED ON THE BRACKET, HOLDING THE THROTTLE NEARLY FULL THROTTLE. THIS COULD EASILY HAVE RESULTED IN A HIGH SPEED CRASH. AS A RETIRED AIR FORCE FIGHTER PILOT AND AIRLINE CAPTAIN, I REMAINED CALM AND WORKED THE PROBLEM STEP BY STEP TO A SAFE CONCLUSION, BUT A LESS DISCIPLINED DRIVER IN DIFFERENT TRAFFIC COULD HAVE LED TO A DIFFERENT AND TRAGIC CONCLUSION. A SECOND PHOTO SHOWS THE CABLE END MISSING THE RETAINING TABS. A THIRD SHOWS THE TINY PLASTIC TABS ON A NEW CABLE.
Mar 11, 2016
TL* THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT STATED THAT THE RPMS AND THE TACHOMETER INCREASED, BUT THE VEHICLE HESITATED TO ACCELERATE. WHILE ATTEMPTING TO PARK, THE VEHICLE SURGED FORWARD AND CRASHED INTO A POLE. ON ANOTHER OCCASION, WHILE REVERSING FROM BEING PARKED, THE VEHICLE SURGED FROM A LOW SPEED TO OVER 40 MPH CAUSING THE CONTACT TO CRASH INTO THE REAR OF ANOTHER VEHICLE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED WHIPLASH THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 09V399000 (VEHICLE SPEED CONTROL), 07V336000 (VEHICLE SPEED CONTROL), AND 03V280000 (VEHICLE SPEED CONTROL). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 204,000TL* THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT STATED THAT THE RPMS AND THE TACHOMETER INCREASED, BUT THE VEHICLE HESITATED TO ACCELERATE. WHILE ATTEMPTING TO PARK, THE VEHICLE SURGED FORWARD AND CRASHED INTO A POLE. ON ANOTHER OCCASION, WHILE REVERSING FROM BEING PARKED, THE VEHICLE SURGED FROM A LOW SPEED TO OVER 40 MPH CAUSING THE CONTACT TO CRASH INTO THE REAR OF ANOTHER VEHICLE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED WHIPLASH THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 09V399000 (VEHICLE SPEED CONTROL), 07V336000 (VEHICLE SPEED CONTROL), AND 03V280000 (VEHICLE SPEED CONTROL). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 204,000.
Aug 03, 2015
TL* THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT STATED THAT THE RPMS AND THE TACHOMETER INCREASED, BUT THE VEHICLE HESITATED TO ACCELERATE. WHILE ATTEMPTING TO PARK, THE VEHICLE SURGED FORWARD AND CRASHED INTO A POLE. ON ANOTHER OCCASION, WHILE REVERSING FROM BEING PARKED, THE VEHICLE SURGED FROM A LOW SPEED TO OVER 40 MPH CAUSING THE CONTACT TO CRASH INTO THE REAR OF ANOTHER VEHICLE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED WHIPLASH THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 09V399000 (VEHICLE SPEED CONTROL), 07V336000 (VEHICLE SPEED CONTROL), AND 03V280000 (VEHICLE SPEED CONTROL). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 204,000. MA 10/15/2015 UPDATED 11/30/2017*CN
Jul 20, 2015
200 FORD EXPLORER. CONSUMER STATES VEHICLE HAD A SPEED CONTROL MODIFICATION, DUE TO A RECALL. *SS. THE CONSUMER STATED A WEEK LATER, HER DAUGHTER WAS DRIVING, AND LOST CONTROL OF THE VEHICLE AND FLIPPED OVER. *JB
Dec 04, 2014
+ 99 more complaints for this component
ENGINE AND ENGINE COOLING
76 complaints
TL* THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT WAS DRIVING 35 MPH WHEN SMOKE EMITTED FROM THE REAR END OF THE VEHICLE. THE CONTACT EXITED THE VEHICLE AND NOTICED FLAMES COMING FROM UNDER THE VEHICLE. THE VEHICLE WAS DESTROYED. THE POLICE AND THE FIRE DEPARTMENT WERE CONTACTED AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A LOCAL REPAIR SHOP. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 179,000.
Feb 21, 2012
SPARKPLUG SUPER-HEATED AND MELTED LONGITUDINALLY DESTROYING THE OUTERMOST SPARKPLUG THREADS (7 THROUGH THE SEATING SURFACE OF THE SPARK PLUG). INNER MOST THREADS, THE ONES DEEPEST INTO THE HEAD WERE NOT DAMAGED. A SECOND PLUG WAS INSTALLED ALONG WITH A NEW SPARK PLUG WIRE AND WITHIN 20 MILES, THE SPARKPLUG WAS AGAIN MELTED BEYOND SALVAGE AND THE NEW WIRE BURNED UP. DUE TO THE DESTRUCTION OF THE SPARKPLUG, IT WAS ABLE TO BE REMOVED WITHOUT TOOLS AS THERE WERE NO THREADS REMAINING IN THE CYLINDER HEAD. FORTUNATELY THE FIRE DAMAGE (LIKELY FROM THE SPARK OF THE PLUG) WAS LIMITED ONLY TO DAMAGING THE SPARKPLUG AND THE SPARK PLUG WIRE LABLED #3. *TT
Jan 20, 2012
THIS IS TO REPORT A FIRE IN A 2000 FORD EXPLORER: ON FRIDAY, 25 NOV 11, 5 ADULTS (MY HUSBAND, 2 SONS, DAUGHTER-IN LAW, AND MYSELF) AND 2 DOGS, LEFT BETHLEHEM PA FOR OUR FAMILY CHRISTMAS TRIP IN OUR 2000 FORD EXPLORER, PULLING A UTILITY TRAILER. THE INTENT OF THE TRIP WAS TO START AT A CHRISTMAS TREE FARM, CUT DOWN 3 CHRISTMAS TREES, HAUL THEM IN THE TRAILER AND CONTINUE WITH SEVERAL OTHER CHRISTMAS RELATED TRADITIONAL STOPS. MY HUSBAND, DROVE APPROXIMATELY 45 MINUTES NORTH TO BISSELS CHRISTMAS TREE HILL IN LEHIGHTON, PA. HE DID NOT USE CRUISE CONTROL BECAUSE WE WERE PULLING THE TRAILER. THE TRIP WAS FINE WITH ABSOLUTELY NO INDICATIONS THAT ANYTHING WAS WRONG WITH THE VEHICLE. IT ALSO HAD NOT HAD ANY SERVICE DONE TO IT RECENTLY (A QUESTION FREQUENTLY ASKED TO US). HE PARKED THE VEHICLE ALONG AN EMBANKMENT AT THE TREE FARM AND WE ALL WERE IN VARIOUS STAGES OF GETTING OUT OF THE CAR WITH THE DOGS WHEN SOMEONE NEARBY YELLED TO US THAT OUR CAR WAS ON FIRE. SHE REPEATED IT AS WE LOOKED TO SEE WHO SHE WAS ADDRESSING. WE LOOKED AT OUR CAR AND SAW THAT UNDER IT, FIRE BALLS WERE HITTING THE GROUND FROM WHAT APPEARED TO BE THE CENTER OF THE ENGINE. MY HUSBAND ATTEMPTED TO OPEN THE HOOD AND SMOKE WAS IMMEDIATELY POURING OUT OF THE ENGINE. WE ALL QUICKLY GOT AWAY FROM THE VEHICLE. MY ONE SON IMMEDIATELY CALLED 911 AND MY OTHER SON RAN NEARBY TO TRY AND FIND A FIRE EXTINGUISHER. THE SMOKE QUICKLY TURNED INTO A FULL BLOWN FIRE. THE COMPLETE FRONT OF THE VEHICLE, ALONG WITH THE EMBANKMENT NEARBY, WAS ABLAZE. THE MAHONING VALLEY POLICE CAME, THEN THE FIRE CAPTAINS, THEN 2 FULL FIRE TRUCKS FROM LEHIGHTON AND MAHONING VALLEY FIRE DEPARTMENTS. THEY QUICKLY EXTINGUISHED EVERYTHING, ALONG WITH THE VEHICLE WE LOST MY PURSE, JACKETS, AND OTHER MISCELLANEOUS VALUABLES THAT WERE ON THE FLOOR OF THE FRONT SEAT AND IN THE GLOVE COMPARTMENT. *TR
Dec 13, 2011
MY FORD EXPLORER CAUGHT ON FIRE. ALL I SAW WAS CLOUD OF SMOKE. THEN PEOPLE STARTED YELLING AND BLOWING THEIR HORN AT ME, THE UNBELIEVABLE, THAT MY CAR WAS ON FIRE. *TR
Jun 14, 2010
TL*THE CONTACT OWNS A 2000 FORD EXPLORER . THE CONTACT STATES THAT WHILE DRIVING THE CHECK ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AND THE VEHICLE STALLED. SHE THEN PULLED OVER AND TURNED THE VEHICLE OFF. SHE THEN RESTARTED THE VEHICLE AND DROVE DIRECTLY TO THE DEALER. THE TECHNICIAN ADVISED HER THAT THE FAILURE OCCURRED FROM A CRACK IN THE CYLINDER HEAD OF THE ENGINE. THE VEHICLE WAS REPAIRED UNDER OWNERS EXPENSE. WHEN IT WAS AT THE DEALER SHIP THEY TOOK THE VEHICLE APART WITHOUT THE DRIVERS PERMISSION. THE DRIVER CALLED AN INVESTIGATOR FROM THE BUREAU OF AUTOMOTIVE REPAIR. IT WAS DETERMINED THAT THEY USED A DEFECTIVE ENGINE FOR THE 2000 FORD MODELS AND FOUND OUT AFTER A YEAR AND THAT'S WHY THE Y DISCONTINUED USING THAT SPECIFIC ENGINE. THE FAILURE MILEAGE WAS 93104 AND THE CURRENT MILEAGE WAS 93300.
Sep 01, 2009
+ 71 more complaints for this component
ELECTRICAL SYSTEM
70 complaints
TL* THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT STATED THAT SMOKE EMITTED FROM THE STEERING COLUMN. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS FOUND THAT THERE WAS A SHORTAGE IN THE WIRING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 98,000.
Aug 23, 2013
TL* THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, IT BURST INTO FLAMES. THE VEHICLE WAS DESTROYED. THE FIRE DEPARTMENT WAS CALLED TO EXTINGUISH THE FLAMES. THE FIRE WAS CAUSED BY AN ELECTRICAL COMPONENT. NO ONE WAS INJURED DURING THE FIRE. THE CONTACT CALLED THE MANUFACTURER AND FILED A COMPLAINT. THE MANUFACTURER STATED THE FIRE WAS NOT CAUSED BY ANY MANUFACTURER DESIGN DEFECT. THE FAILURE MILEAGE WAS 140,000.
Feb 28, 2013
TL* THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT STATED THAT AFTER PARKING HER VEHICLE SHE HEARD A LOUD NOISE AND THEN VEHICLE ENGULFED INTO FLAMES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO ADVISED HER THAT THE FAILURE WAS DUE TO THE ELECTRICAL SYSTEM. THE VEHICLE WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOTIFIED BUT HAVE NOT FOLLOWED UP WITH THE CONTACT REGARDING THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Aug 29, 2011
TL* THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WITH THE ENGINE OFF WHEN SHE ENGAGED THE HEADLIGHT SWITCH TO SHUT OFF THE HEADLIGHTS. THE KNOB HAD BECOME ABNORMALLY HOT AND FELL TO THE FLOOR WHEN ENGAGED. SHE THEN OBSERVED A CHEMICAL COMING FROM THE KNOB CASING AND BLACK SMOKE BEGAN EMITTING FROM UNDER THE DASHBOARD NEAR THE STEERING COLUMN. THE CONTACT STATED THAT THE VEHICLE WAS PARKED NEAR A GASOLINE FUEL LINE AND THE VEHICLE THEN EXPLODED. THE STEREO WAS BLOWN OUT INTO THE STREET AND GLASS EXPLODED IN SEVERAL DIFFERENT DIRECTIONS. A SECOND VEHICLE THAT WAS PARKED NEARBY WAS ALSO DAMAGED. THE FIRE DEPARTMENT WAS CALLED AND A FIRE REPORT WAS AVAILABLE. THE VEHICLE WAS DESTROYED. THE MANUFACTURED WAS NOT CONTACTED IN REGARDS TO THE FAILURE. THE FAILURE MILEAGE WAS 170,000.
Dec 14, 2010
WINDSHIELD WIPERS STOP WORKING,POWER WINDOWS NOT WORKING, DOME LIGHT NOT WORKING, FOG LIGHTS NOT WORKING AND 4 WHEEL DRIVE AND AUTO NOT WORKING. *TR
Sep 29, 2010
+ 65 more complaints for this component
AIR BAGS
60 complaints
I was driving slowly (35mph), regular speed limit on that road is 60. Roads were snowy and icy, another vehicle driving extremely fast for the road conditions, started to swerve head on in to my lane, I swerved to avoid a head on collision. In doing so, I hit ice, started doing a 360, the front end and the drivers side door of my vehicle hit an irrigation ditch where it goes under a street, it caught my vehicle on the drivers side and I started rolling. I rolled 3 or 4 times and finally landed right side up. My roof was caved in and resting on the top of my head, shoulder and neck. However, none of my airbags deployed ( see pictures), even though I hit the irrigation ditch head-on. Vehicle can be inspected if needed. The vehicle is totaled as they had to cut the doors off to extract me. I have left head, shoulder, neck, abdomen and leg soft tissue damage since I kept slamming in to the steering wheel with no protection since my air bags did not deploy. I did have my seatbelt on.
Feb 17, 2022
TL* THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT STATED THAT THE WARNING INDICATOR FOR THE SIDE AIR BAGS WAS ILLUMINATED FOR AN EXTENDED PERIOD OF TIME. THE DEALER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THE SIDE CRASH SENSOR WOULD NEED TO BE REPLACED WITH A REVISED DESIGNED PART. THE CONTACT WAS TO CHECK WITH THE MANUFACTURER TO DETERMINE A SOLUTION TO REPAIR THE VEHICLE OR IT WOULD NOT BE ABLE TO PASS INSPECTION. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 00V179000 (AIR BAGS). THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. ....UPDATED 08/29/16 *BF
Jun 21, 2016
TL* THE CONTACT OWNED A 2000 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED IN INCLEMENT WEATHER, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE CAUSING IT TO CRASH INTO A SECOND VEHICLE. AS A RESULT, THE AIR BAGS DEPLOYED AND EMITTED METAL, GLASS, AND FIBERGLASS FRAGMENTS. THE CONTACT SUSTAINED SHOULDER, FACE, MOUTH, LEFT ARM, AND BREAST INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE. UPDATED 09/01/2015*LJ UPDATED 9/20/2017*CN
Feb 05, 2015
TL* THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT STATED THAT AS THE IGNITION WAS BEING STARTED, THE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FIVE TIMES WHERE AN UNKNOWN REPAIR WAS PERFORMED. THE MALFUNCTION RECURRED AFTER EACH REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. THE VIN WAS UNAVAILABLE.
Aug 29, 2013
TL* THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT STATED THAT THE DRIVER WAS TRAVELING 65 MPH AND CRASHED INTO AN ONCOMING VEHICLE. THE DRIVER WAS EJECTED FROM THE VEHICLE AND WAS KILLED. A WITNESS STATED THAT THE DRIVER WAS EJECTED FROM THE DRIVER'S SIDE DOOR. A POLICE REPORT WAS FILED OF THE INCIDENT. THE CONTACT WAS UNAWARE OF THE EXACT CAUSE OF THE CRASH BUT AFTER REVIEWING SEVERAL PICTURES OF THE CRASH SITE, THE CONTACT NOTICED THAT THE AIR BAGS FAILED TO DEPLOY. THE OCCUPANTS OF THE SECOND VEHICLE WERE NOT INJURED. THE CONTACT'S VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE AIR BAG FAILURE AND THE VEHICLE WAS NOT INSPECTED. THE FAILURE MILEAGE WAS 180,000. THE VIN WAS UNAVAILABLE.
Oct 24, 2012
+ 55 more complaints for this component
SERVICE BRAKES, HYDRAULIC
46 complaints
WE HAVE A 2000 FORD EXPLORER BOUGHT NEW FROM HOLMAN FORD. THE REAR METAL BRAKE LINE THAT IS MOUNTED ON THE REAR AXLE, CONNECTING BOTH REAR BRAKES FAILED WHILE DRIVING ON RTE 42 IN NEW JERSEY. THE SUV WAS SLOWED DOWN BY DRIVING ON THE MEDIAN STRIP OF THE HIGHWAY. THIS INCIDENT OCCURRED AT THE HEIGHT OF MORNING RUSH HOUR. UPON INSPECTION OF THE BRAKE LINE, IT WAS FOUND THAT THE LINE "RUSTED" THROUGH, LETTING BRAKE FLUID TO RAPIDLY SPRAY OUT WHEN THE BRAKES WERE APPLIED. THE BRAKE LINE IS MOUNTED TO THE REAR AXLE BY METAL CLIPS ATTACHED TO THE REAR AXLE. AT THE CENTER OF THE REAR AXLE, THE BRAKE LINE FAILED, WHERE IT IS FASTENED TO THE CLIP. THE BRAKE LINE IS MOUNTED THIS WAY BY FORD. AFTER MANY ATTEMPTS TO BUY A NEW OEM BRAKE LINE FROM FORD, FORD INFORMED ME THAT THE PART WAS DISCONTINUED. AND FOR HOLMAN FORD, I WILL NEVER BY A CAR OR ANYTHING FROM THIS DEALERSHIP!! THIS IS A MAJOR SAFETY HAZARD. *TR
Feb 10, 2012
THE CAR WAS PURCHASED USED IN MARCH, 2011. THE BRAKE PROBLEM STARTED A COUPLE OF MONTHS LATER BUT WAS HARDLY NOTICEABLE AND THEN OVERNIGHT THEY WERE COMPLETELY WORN OUT. I HAD THEM CHECKED AT PEP BOYS TO VERIFY THAT THEY NEEDED REPLACING AND THEY SAID YES, IMMEDIATELY. I DID NOT HAVE AAA AT THE TIME AND COULD NOT DRIVE THE CAR THE 50 PLUS MILES WHERE I PURCHASED THE CAR, SO THE REPAIRS WERE DONE AT MY HOME. I HAVE A COPY OF THE PEP BOYS RECEIPT FOR THE PURCHASE OF THE BRAKES, AND ONE BRAKE PLATE THAT NEEDED REPLACING. I ALSO HAVE PICTURES OF HOW POOR THE CONDITION OF THE BRAKES WERE IN, AND I WAS SOLD THE CAR THIS WAY. ALSO, THE CAR DOORS DO NOT LOCK, AND THE DEALER SAID THEY HAD REPLACED THE DRIVER SIDE DOOR WITH A NEW MOTOR FOR THE LOCKS, BUT THE DOOR STILL DOES NOT WORK. I HAVE RECEIPTS FOR ADDITIONAL PARTS THAT PEP BOYS USED TO FIX THE PASSENGER, FRONT DOOR. *TR
Nov 11, 2011
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 15-20 MPH HE ENGAGED THE BRAKES TO AVOID HITTING THE VEHICLE IN FRONT OF HIM AND THE BRAKE PEDAL WENT TO THE FLOOR. HE ENGAGED THE BRAKES A SECOND TIME AND THERE WERE NO BRAKES. HE SHIFTED INTO FIRST GEAR IN ORDER TO AVOID A CRASH. HE STATED THAT USING THE SHIFTER SLOWED THE VEHICLE DOWN IN TIME FOR THE OTHER VEHICLE TO MOVE OUT OF THE WAY. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC AND HE WAS ADVISED THAT THE BRAKE LINE WAS DAMAGED BY RUST. THE APPROXIMATE FAILURE AND CURRENT MILEAGES WERE 78,000.
Sep 10, 2010
THE BOLT TO BRAKE CALIPER ON THE FRONT PASSENGER SIDE FELL OUT, CAUSING THE CALIPER TO FALL OUT AND THE WHEEL LOCK UP. IF I HADN'T HAVE BEEN AT A LOW SPEED IT COULD HAVE BEEN DISASTROUS FOR ME, MY ONE YEAR OLD AND OTHER PEOPLE. *TR
Dec 19, 2007
TL*THE CONTACT OWNS A 2000 FORD EXPLORER SPORT. THE CONTACT STATED THAT THE PARKING BRAKE WOULD NOT SUPPORT THE VEHICLE WHEN ENGAGED. AS OCTOBER 23, 2007, THE DEALER HAD NOT INSPECTED THE VEHICLE. THE FAILURE MILEAGE WAS 136,000 AND CURRENT MILEAGE WAS 140,000.
Oct 23, 2007
+ 41 more complaints for this component
SUSPENSION
46 complaints
TL* THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT STATED THAT WHILE THE VEHICLE BEING INSPECTED BY A LOCAL MECHANIC FOR ROUTINE TIRE MAINTENANCE, THE MECHANIC STATED THAT THE FRONT AXLE WAS FRACTURED DUE TO CORROSION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 71,000.
Aug 16, 2011
LOWER AND UPPER BALL JOINT MAKING TERRIBLE NOISE, I DID GREASE BUT STILL HAVE NOISE. *TR
Jun 11, 2011
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. WHILE DRIVING 5 MPH, THE CONTACT HEARD A LOUD KNOCKING NOISE COMING FROM THE FRONT SUSPENSION. HE EXAMINED THE VEHICLE AND NOTICED THAT THE FRONT STABILIZER BAR LINK FAILED. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER AND THE CONTACT DID NOT NOTICE ANY DIFFERENCES BEFOREHAND. THE CURRENT AND FAILURE MILEAGES WERE 85,500. UPDATED 1/6/09 *CN THE FRONT STABILIZER BAR LINK FAILED. THE CAUSE OF THE FAILURE WAS DUE TO CORROSION. UPDATED 01/14/09. *JB
Sep 05, 2008
2000 FORD EXPLORER SPORT ROLLOVER ACCIDENT. BOTH MY SON AND WITNESSES STATE THAT MY SON WAS DRIVING THE SPEED LIMIT (55 ON A RURAL 2 LANE ROAD) WHEN A SMALL DIP IN THE ROAD CAUSED HIM TO FISHTAIL AND FLIP ONTO HIS ROOF. THANK GOD HIM AND HIS FRIEND HAD ON THE SEAT BELTS AND WERE ABLE TO CRAWL OUT OF THE CAR UNHARMED. I DID NOT KNOW THIS PROBLEM EXISTED WITH THE FORD EXPLORER. MORE SHOULD BE DONE TO WARN PEOPLE ABOUT THIS DEFECT! THIS VEHICLE SHOULD BE RECALLED! THE VEHICLE WAS TOTALED. *TR
Aug 24, 2007
DT*: THE CONTACT STATED WHILE TAKING THE VEHICLE IN FOR INSPECTION THE DEALER DETERMINED ALL FOUR BALL JOINTS NEEDED TO BE REPLACED. THE CONTACT WAS UNAWARE OF ANY PROBLEMS WITH THE BALL JOINTS. SINCE THE REPLACEMENT NO FAILURES HAVE OCCURRED.
Feb 24, 2006
+ 41 more complaints for this component
SEATS
43 complaints
TL* THE CONTACT OWNS A 2000 FORD EXPLORER. WHILE DRIVING 55 MPH, THE SEAT FRACTURED AND ROTATED BACKWARDS. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 03V281000 (SEATS). THE FAILURE MILEAGE WAS 153,000.
Sep 20, 2016
TL* THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE DRIVER SIDE SEAT COLLAPSED TO THE REAR SEAT. THE CONTACT DISCOVERED THAT THE DRIVER SIDE SEAT BECAME UNSTABLE. THE CONTACT SUSTAINED UNKNOWN INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 03V281000 (SEATS). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 149,199. UPDATED 4/15/15*CN UPDATED 9/11/17*CN
Dec 22, 2014
I GOT INTO MY CAR TO GO TO LUNCH FROM MY PLACE OF EMPLOYMENT WITH MY CEO. WHEN I SAT DOWN THE SEAT FELL BACK AND THE SEAT BACK WOULD NOT CATCH AGAIN. I TOOK MY LIFE INTO MY HANDS DRIVING HOME THAT EVENING. CONTACTED OUR LOCAL FORD DEALER WHERE WE PURCHASED THE CAR, THEY SAID THE PART WAS NO LONGER AVAILABLE AND THEY COULD NOT FIX IT. THEY NEVER INFORMED US OF A RECALL. UNTIL EXPLORING THE INTERNET TODAY 10-25-2013 WE DID NOT REALIZE THERE WAS A RECALL AT ALL. NHTSA CAMPAIGN ID # 03V281000/NHTSA ACTION #PE03020 OF AUGUST 5-2013. NOW WE CAN NOT LOCATE THE PART. *TR
Oct 25, 2013
THE DRIVER'S SIDE FRONT SEAT, WITHOUT WARNING, RECLINED COMPLETELY. MECHANIC BELIEVES THAT THE BOLT HOLDING THE RECLINER MECHANISM TO THE SEAT FRAME IS BROKEN. CURRENTLY USING THE REAR SEAT TO PROP UP THE DRIVER'S SEAT UNTIL A REPLACEMENT SEAT CAN BE FOUND. *TR
Oct 25, 2009
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT STATED THAT THE DRIVER'S SEAT WAS RECLINING FARTHER THAN NORMAL. WHEN THE CONTACT ENTERED THE VEHICLE AND SAT BACK, THE SEAT FAILED. THE MANUFACTURER STATED THAT THIS WAS NORMAL WEAR ON THE SEAT AND IT CANNOT BE REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 93,924.
May 07, 2009
+ 38 more complaints for this component
VISIBILITY
30 complaints
TL* THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING, THE WINDSHIELD WIPER WOULD ACTIVATE WITHOUT ENGAGEMENT. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP WHERE IT WAS DIAGNOSED THAT THE MULTI-FUNCTION SWITCH WAS DEFECTIVE AND NEEDED TO BE REPLACE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 169,000 AND CURRENT MILEAGE WAS 175,000.
May 12, 2011
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. WHILE IN THE HOUSE, THE CONTACT HEARD A LOUD SOUND COMING FROM OUTSIDE. SHE EXITED THE HOUSE AND NOTICED THAT THE REAR WINDOW WAS SHATTERED ON HER VEHICLE. SHE DISCOVERED NUMEROUS COMPLAINTS ONLINE PERTAINING TO THE REAR WINDOW FAILURE, BUT THERE WERE NO RECALLS. THE CONTACT FEELS THAT THIS IS A MAJOR DEFECT. SHE INITIALLY THOUGHT THAT SOMEONE SHOT THE GLASS WITH A GUN. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 186,000.
Mar 27, 2009
THE REAR WINDOW SHATTERED SPONTANEOUSLY WHILE THE CAR WAS PARKED IN A LOCKED GARAGE. *TR
Dec 14, 2007
THE BLEND DOOR, INSIDE THE HEATER PLENUM ON THE DASH BOARD OF MY 2000 FORD EXPLORER, FAILED. THIS IS AN EXTRAORDINARILY EXPENSIVE REPAIR, AND THE HISTORY OF THIS FAILURE ON THIS MODEL IS ASTOUNDING. ONCE THIS FAILURE OCCURS, THERE IS NO HEAT AVAILABLE IN THE CABIN, ESPECIALLY DANGEROUS WHEN DEFROSTING OF GLASS IS REQUIRED. *JB
Nov 18, 2005
WATER LEAKING IN TOP RIGHT OF WINDSHIELD, DOWN TO THE DASH. EVIDENTLY IT LEAKED TO THE CONTROL BOX AND SHORTED OUT THE ELECTRICAL SYSTEM. CAUSED CONSIDERABLE DAMAGE. *NM
Sep 08, 2005
+ 25 more complaints for this component
STRUCTURE
26 complaints
RUST AND CLEAR PAINT PEELING. DOOR HANDLES LOOSE UNABLE TO OPEN ALL 4 DOORS. I HAVE TO UNLOCK FROM REAR WINDOW TO ACCESS VEHICLE. UNCLEAR OTHER THAN DESIGN OF HANDLES. LEFT FRONT DOOR HANDLE COMPLETELY BROKE OFF. QUOTE OF $150 A DOOR TO REPAIR. WILL COST ME $600. VERY UNSAFE AND PROBLEMATIC. INCLUDING A LOSS IN VALUE.
Feb 01, 2021
MY DOORS WILL NOT OPEN. I WAS TOLD THE DOOR LOCK ACTUATOR WAS THE PROBLEM AND WOULD COST OVER $600.00. THE DRIVERS DOOR CAN NOT OPEN FROM THE OUTSIDE BECAUSE THE HANDLE BROKE, I HAVE TO LEAVE MY DOOR OPEN IN ORDER TO GET IN, THE FRONT PASSAGER DOOR AND THE BACK DRIVERS SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE OR THE INSIDE. THE FRONT PASSAGER DOOR THE HANDLE ON THE INSIDE BROKE AS WELL AS THE HANDLE ON THE OUTSIDE, THE LOCK STICK FELL OUT. THE PASSAGER BACK DOOR IS THE ONLY WAY TO GET INTO MY TRUCK, THE DRIVERS DOOR WILL OPEN FROM THE INSIDE SOMETIMES. THIS IS A SAFTY HAZZARD. I CAN BE LOCKED INSIDE MY TRUCK WITH NO WAY OUT AND I AM LOCKED OUT OF MY TRUCK WHEN THE BACK DOOR STOP WORKING. THIS SHOULD HAVE BEEN RECALLED SINCE SO MANY FORD DOORS ARE NOT OPENING.
Mar 30, 2017
THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT STATED THAT THE REAR HATCH WINDOW SCREWS BECAME CORRODED AND AS A RESULT, THE GLASS WINDOW WAS ONLY BEING HELD IN PLACE BY ONE SCREW. THE CONTACT WAS GREATLY CONCERNED ABOUT THE POSSIBLE SAFETY HAZARD INVOLVED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 103,000. KMJ
Oct 22, 2013
4-DOOR VEHICLE TYPICALLY DRIVE TO WORK AND HOME BETWEEN 2002-2007. NO ONE TYPICALLY EVER SAT IN THE BACK, HOWEVER, IF ANY ONE DID SIT IN THE BACK THE COMPLAINED THE DOORS WERE DIFFICULT TO OPEN. MY THOUGHTS WERE USER ERROR AND THOSE DOORS ARE RARELY USED. AFTER MY SON WAS BORN IN SEPTEMBER 2007 I NOTICED THE DOORS WERE DIFFICULT TO OPEN, AT ONE POINT I THOUGHT I WOULD BREAK THE DOOR HANDLE. MY MOM, MY SON, WHO IS NOW 5, HAVE AN EXTREMELY DIFFICULT TIME OPENING THE DOORS AND MY GRANDMOTHER IS NOT ABLE TO OPEN THE DOORS USING THE DOOR HANDLES. *TR
Oct 15, 2012
TL* THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN THE REAR LIFT-GATE WOULD NOT CLOSE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR A DIAGNOSTIC TEST AND THE TECHNICIAN STATED THAT THE METAL HINGES WERE CRACKED AND HAD TO BE REPLACED. THE TECHNICIAN WAS ABLE TO CLOSE THE LIFT-GATE AND ADVISED THE CONTACT NOT TO REOPEN IT. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 28,000.
Aug 10, 2011
+ 21 more complaints for this component
STEERING
26 complaints
TL* THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT STATED THAT SMOKE WOULD EMIT FROM THE STEERING COLUMN INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO BE DIAGNOSED. THE MANUFACTURER WAS CONTACTED AND DENIED ANY ASSISTANCE WITH THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 142,000 AND THE CURRENT MILEAGE WAS 152,603.
Sep 02, 2011
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. THE VEHICLE WAS PARKED IN THE RESIDENCE DRIVEWAY, AND CAUGHT FIRE. THERE WERE NO PRIOR WARNINGS. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE WHICH ORIGINATED UNDERNEATH THE HOOD IN THE ENGINE COMPARTMENT. THE FLAMES MELTED THE SIDING OF THE HOUSE. THE VEHICLE REMAINED AT THE RESIDENCE. THE CONTACT STATED THAT THE FIRE COULD POSSIBLY BE RELATED TO THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 09V399000 (VEHICLE SPEED CONTROL). THE CONTACT WAS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000. THE VIN WAS UNAVAILABLE.
Nov 19, 2010
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTICE FOR THE SPEED CONTROL ASSEMBLY. THE VEHICLE WAS REPAIRED ACCORDING TO THE RECALL REMEDY. TWO WEEKS LATER, WHEN THE VEHICLE WAS STARTED, THE STEERING COLUMN BEGAN SMOKING. THERE WERE NO WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS NOT INSPECTED. THE CONTACT WAS INFORMED THAT THE RECALL REPAIR DID NOT CAUSE THE STEERING COLUMN TO BEGIN SMOKING. THE VEHICLE WOULD HAVE TO BE LEFT AT THE DEALER FOR THE STEERING COLUMN TO BE TAKEN APART FOR FURTHER INSPECTION. NO REPAIRS WERE MADE. THE CONTACT IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE NHTSA CAMPAIGN ID NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 119,000 AND CURRENT MILEAGE WAS 119,065.
Jan 02, 2009
TL*THE CONTACT OWNS A 2000 FORD EXPLORER SPORT. WHILE STOPPED AT A STOP LIGHT, SMOKE APPEARED FROM THE STEERING COLUMN. THE VEHICLE WAS TOWED TO THE DEALER AND THEY STATED THAT THE MULTIFUNCTION SWITCH IN THE STEERING COLUMN FAILED. THEY FURTHER STATED THAT ONCE THE SWITCH FAILS, IT COULD CATCH FIRE. THE VEHICLE CANNOT BE DRIVEN UNTIL THE SWITCH IS REPLACED. THE VEHICLE IS CURRENTLY AT THE DEALER FOR REPAIR. THERE WERE NO WARNING INDICATORS PRIOR TO THE FAILURE. THE FAILURE MILEAGE WAS 79,000.
Jun 06, 2008
GEAR SHIFT FELL OFF WHEN TRYING TO BACK OUT OF DRIVEWAY. THE ENTIRE STEERING WHEEL SHAFT NEEDED TO BE REPLACED. THANK HEAVENS WE WERE IN THE DRIVEWAY AND NOT ON THE ROAD.*CN
Jan 03, 2008
+ 21 more complaints for this component
LATCHES/LOCKS/LINKAGES
25 complaints
The contact owns a 2000 Ford Explorer. The contact stated while driving 40 MPH, she noticed that the hood was shuddering. The contact veered to the side of the road and manually pushed the hood down several times however, the hood failed to close completely and would not latch securely. There were no warning lights illuminated. The contact continued to drive at a slower speed. The vehicle was taken to the dealer where it was being diagnosed. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 99V164000 (Latches/Locks/Linkages). The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 87,000.
Mar 15, 2022
TL* THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT STATED THAT BOTH REAR INTERIOR CHILD LOCKS FAILED IN THE LOCKED POSITION. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER STATED THIS WAS A NORMAL OCCURRENCE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 30,000.
May 01, 2015
I HAVE A 2000 FORD EXPLORER, 4-DOOR. THE RIGHT FRONT DOOR ACTUATOR MECHANISM HAS FAILED. THE LEFT FRONT DOOR LOCKING MECHANISM HAS FAILED. ALSO, LEFT REAR PASSENGER DOOR CAN NOT BE OPENED FROM INSIDE AND OUTSIDE THE VEHICLE. 1) CAN NOT OPEN RIGHT FRONT DOOR FROM THE OUTSIDE WITH KEY-FOB OR WITH THE KEY! I REPLACED A RIVOT THAT HOLDS THE LOCKING ACTUATOR WITH A BOLT (RIGHT SIDE FRONT DOOR). 2)I CAN NOT OPEN LEFT FRONT DOOR FROM THE OUTSIDE WITH KEY-FOB OR WITH THE KEY! . I REPLACED THE INTERIOR DOOR HANDLE OPENING LEVER. THIS WORKED UNTIL THE LATCHING MECHANISM INSIDE THE DOOR FAILED. I CURRENTLY HAVE TO TAKE THE DOOR APART AND TRY TO FIX THIS BECAUSE MY WIFE AND KIDS USE THIS VEHICLE. 3) ON THE LEFT REAR DOOR, THE DOOR CAN NOT BE OPENED FROM THE INSIDE OR OUTSIDE. I CURRENTLY HAVE TO TAKE THE DOOR APART AND TRY TO FIX THIS BECAUSE MY WIFE AND KIDS USE THIS VEHICLE. IN THE EVENT OF AN ACCIDENT ON THE RIGHT SIDE, ANYONE IN THE LEFT REAR SEAT CAN NOT EXIT THE VEHICLE FROM THE LEFT REAR DOOR. WE LEASED THIS VEHICLE IN 2000 THEN BOUGHT IT IN 2003. AS OF THIS WRITING, THIS VEHICLE HAS JUST OVER 80000 MILES ON THE ODOMETER. FORD REFUSES TO CORRECT THE PROBLEMS. MANY MESSAGE BOARDS HAVE REPORTED THE SAME PROBLEMS WITH 2000 FORD EXPLORERS. UNFORTUNATELY, I HAVE TO RESORT TO USING THE REMEDIES ON VARIOUS MESSAGE BOARDS TO CORRECT THE PROBLEM. THANK YOU *TR
Mar 13, 2010
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. SHE STATED THAT THE FRONT DRIVER AND PASSENGER, AND REAR DOORS FAILED TO UNLOCK SHE HAD TO CLIMB THROUGH THE REAR WINDOW TO ENTER THE VEHICLE. THERE WERE NO RECALLS FOR THE FAILURE. UPDATED 3/4/2010 *CN THE CONSUMER STATED THE FRONT AND REAR DOORS CONTINUE TO JAM. UPDATED 06/17/10*JB
Feb 02, 2010
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT STATED THAT THE REAR DOORS CANNOT BE OPENED FROM WITHIN THE PASSENGER COMPARTMENT. HE ASSUMED THAT THE CHILD SAFETY LOCKS WERE THE CAUSE OF THE FAILURE. HE FOUND SEVERAL CONSUMERS ONLINE WHO WERE EXPERIENCING THE SAME FAILURE. THE DEALER STATED THAT THEY NEVER HEARD OF THIS FAILURE AND COULD NOT ASSIST. THE VEHICLE WILL BE REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 108,000. UPDATED 06/23/09. *LJ THE CONSUMER STATED THE DEALER WAS ABLE TO GET THE DOORS TO WORK. UPDATED 06/23/09.*JB
May 07, 2009
+ 20 more complaints for this component
EXTERIOR LIGHTING
18 complaints
2000 FORD EXPLORER HAD SMOKE EMITTING FROM THE STEERING COLUMN WHEN USING THE TURN SIGNALS. *NJ THE DEALER REPLACED THE TURN SIGNAL SWITCH. *JB
Jun 05, 2009
MULTISWITCH IN 2000 FORD EXPLORER FAILED AND GAVE OFF SMOKE, AFRAID OF FIRE. *TR
Aug 09, 2008
WHEN I TURNED ON MY LEFT TURN SIGNAL, IT DOESN'T BLINK. IT JUST FREEZES AND SMOKE COMES FROM THE STEERING COLUMN. ONCE I TURNED OFF THE TURN SIGNAL IT STOPPED SMOKING. *TR
May 29, 2008
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. WHILE DRIVING 40 MPH, SHE NOTICED SMOKE COMING FROM THE STEERING COLUMN WHEN SHE ENGAGED THE SIGNAL SWITCH. THE CONTACT STATED THAT THE FAILURE ONLY OCCURRED WHEN SHE ENGAGED THE SIGNAL SWITCH. AS OF FEBRUARY 14, 2008, THE DEALER HAD NOT INSPECTED THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 64,347. UPDATED 03-04-08 *BF UPDATED 03/04/08 *TR
Feb 14, 2008
WHEN TURNING ON THE LEFT TURN SIGNAL, IT ACCASIONALLY FAILS TO WORK PROPERLY AND SMOKE ARISES FROM THE STEERING COLUMN. THE PROBLEM WAS GETTING WORSE AND I WAS AFRAID I MIGHT NOT NOTICE AND MY CAR WOULD CATCH FIRE. UPON TAKING IT TO FORD TO HAVE THE PROBLEM CORRECTED HOPING IT WAS SOME TYPE OF RECALL I MISSED, BUT IT WAS CONSIDERED WEAR AND TEAR. AFTER REVIEWING A NUMBER OF SIMILAR COMPLAINTS, I DON'T BELIEVE THIS SHOULD BE CONSIDERED NORMAL WEAR AND TEAR. IT IS OBVIOUSLY A MANUFACTURER'S DEFECT THAT JEOPARDIZES SAFETY THAT SHOULD BE CORRECTED AT NO COST TO THE OWNER.
Jun 20, 2005
+ 13 more complaints for this component
UNKNOWN OR OTHER
17 complaints
JUST FOLLOWING. INSTRUCTIONS FOR RECALL ISSUE WITH THIS MAKE AND MODEL
May 13, 2021
I PURCHASED THE FORD EXPLORER XLT IN OCTOBER 2000 AND WITHIN THREE YEARS THE TRANSMISSION WENT OF SERVICE. I TOOK THE VEHICLE TO FORD COMPANY TO SEE WHETHER OR NOT THE VEHICLE WAS ABLE TO BE REPAIRED UNDER THE WARRANTY AND I WAS TOLD THAT THE VEHICLE WAS NOT UNDER WARRANTY BECAUSE IT OVER 36,000 MILES AND THREE (3) YEARS HAS ELAPSED. I THEN TOOK THE VEHICLE TO AMACO CO. TO REPAIR THE VEHICLE WITH MY PERSONAL EXPENSES AT $2,000.00. THEY PROVIDED AT ONE (1) YEAR 12, 000 MILES WARRANTY. WITHIN TWO YEARS THE TRANSMISSION WENT OUT AGAIN AND I HAD TO TAKE IT TO ANOTHER TRANSMISSION COMPANY BECAUSE I DID NOT HAVE A WARRANTY ANYMORE. I TOOK THE VEHICLE TO A AUTO SHOP TO SERVICE THE TRANSMISSION AGAIN AND WAS GIVEN AFTER THE REPAIR AN ONE (1) YEAR WARRANTY AT 12,000 MILES. THREE YEARS LATER THE TRANSMISSION WENT OUT AGAIN IN 2014 AND NOW I HAD TO HAVE THE VEHICLE REPAIR FOR TRANSMISSION FAILURE. NOW AGAIN THE VEHICLE WAS REPAIRED AND GIVEN A ONE (1) YEAR WARRANTY AT 12, 000 MILES. NOW WE ARE IN 2015, THE TRANSMISSION IS REQUIRING REPAIR FOR THE FOURTH TIME. THIS VEHICLE HAS BEEN A LEMON FROM THE BEGINNING FIRST WITH THE FIRESTONE TIRES AND NOW WITH THE TRANSMISSION. I CANNOT AFFORD TO REPAIR THIS VEHICLE, IT IS AT 293,500 MILES. I HAVE CONTACTED FORD COMPANY SEVERAL TIMES TO NO RESOLUTION. FORD COMPANY HAS INDICATED THAT THE VEHICLE IS NOT UNDER WARRANTY AND THAT THERE IS NOTHING THEY CAN DO. THEY INDICATED THAT THE NATIONAL HIGHWAY AND SAFETY MUST DEEM THE VEHICLE TO BE A LEMON, HAVE SUFFICENT CUSTOMER COMPLAINTS AND MOVE FORWARD TO HAVE A NATIONAL RECALL. BASED ON INTERNET FINDINGS THE YEAR 2000 TO 2004 OF FORD EXPLORE'S HAS HAD MANY ISSUES WITH THE TRANSMISSION. FORD COMPANY HAS REFUSED TO PERFORM A "GOODWILL" GESTURE ON REPAIRING THIS LEMON. THIS IS UNACCEPTABLE THAT NOW I HAVE REPLACED AND REPAIRED THIS TRANSMISSION THREE (3) TIMES WITHIN THE SPAN OF 8 YEARS.......UPDATED 12/10/15 *BF *CN
Jul 31, 2015
CUSTOMER STATES THAT FORD UNPLUGGED THE CRUISE CONTROL AND DID NOT FIX IT. SHE STATED THAT THEY WILL NOT HAVE THE PART UNTIL DECEMBER. *KB *TR
Oct 11, 2007
DEALER LETTER STATING TO TAKE TO LOCAL DEALERSHIP TO HAVE RECALL FIXED. LETTER WAS SENT IN AUGUST AND EACH TIME I'VE TAKEN MY VEHICLE TO BE REPAIRED, WHICH HAS BEEN AT LEAST THREE TIMES, THERE WERE NO PARTS AVAILABLE. IT'S NOW OCTOBER 4, 2007 AND I CALLED TO CHECK ON THE STATUS OF PARTS AND THE DEALERSHIP SAYS MID NOVEMBER TO EARLY DECEMBER. MY QUESTION IS THIS, IF MY CAR CATCHES ON FIRE BECAUSE THEY NEVER GET PARTS, WILL FORD REPLACE MY VEHICLE AT THEIR COST? *JB
Oct 04, 2007
ON JULY 25 MY 2000 FORD 4WD EXPLORER XLT CAUGHT ON FIRE (PER FINDING OF BEXAR COUNTY FIRE INSPECTOR) SITTING IN MY GARAGE AND DESTROYED THE VEHICLE, GARAGE, ALL ITS CONTENTS AND ALL THE SURROUNDING TREES AND LANDSCAPING. THE CAR HAD BEEN DRIVEN 5 MILES ABOUT 30 MINUTES BEFORE THE FIRE STARTED. THERE WAS NO FORD RECALL ON THE EXPLORER AND THERE STILL ISN'T. *NM
Aug 08, 2006
+ 12 more complaints for this component
SEAT BELTS
13 complaints
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. WHILE DRIVING 40 MPH THROUGH AN INTERSECTION AN ONCOMING VEHICLE BROADSIDED THE DRIVER SIDE WHICH CAUSED THE VEHICLE TO ROLL ONCE AND IT LANDED IN THE UPRIGHT POSITION. THE PASSENGER SEAT BELT FAILED TO KEEP THE PASSENGER SUSTAINED. NO ONE WAS EJECTED FROM THE VEHICLE BUT THE SEATBELT DID NOT LOCK AND THE PASSENGER WAS THROWN AROUND INSIDE THE VEHICLE. THE SEAT BELTS PRESENTED A SAFETY RISK AND DID NOT OPERATE PROPERLY DURING THE CRASH. NO ONE OTHER THAN THE PASSENGER SUSTAINED INJURIES. SHE FRACTURED 5 RIBS ON HER LEFT SIDE AND HAD A HIMATOMA ON HER RIGHT ARM. BOTH PASSENGERS WERE TAKEN TO THE HOSPITAL. THE VEHICLE WAS TOWED AND DESTROYED. THE CONTACT HAS BEEN UNSUCCESSFUL AT SPEAKING WITH THE MANUFACTURER. THE CURRENT AND FAILURE MILEAGE WERE 57,000. UPDATED 05/08/09 *BF UPDATED 05/12/09.*JB UPDATED 05/12/09.*JB THE SEAT BELT FAILED TO STAY LATCHED. UPDATED 06/09/09.*JB
Apr 22, 2009
THE REAR OUTBOARD SEATBELTS DISENGAGE WHILE THE VEHICLE IS IN MOTION. FORD HAS ALREADY HAD A RECALL ON THE 2001 EXPEDITION REGARDING THIS PROBLEM. I HAVE CONTACTED THE DEALER AND MANUFACTURER BOTH HAVE REFUSED TO ADDRESS THE PROBLEM. DO TO THE SAFETY CONCERNS OF THIS ISSUE AND THE OTHER RECALL FORD SHOULD REPLACE THESE SEATBELT LATCHES. *AK
Feb 23, 2005
INTERMITTENTLY WHILE DRIVING IN NORMAL DRIVING CONDITION OR WITHOUT INADVERTENT MOVEMENT, WITH SEATS OCCUPIED, ALL 4 SEAT BELTS WOULD TIGHTEN. CONSUMER HAS TO UNFASTEN BELT BUCKLE TO RELEASE HOLD. THE DEALERSHIP CANNOT FIX PROBLEM, CAUSE THEY CANNOT DUPLICATE IT. TS
Jan 07, 2003
WHILE CHILD WAS IN SEAT BELT ANCHOR AND LATCH GOT STUCK AND BELT TIGHTENED WHEN CHILD MOVED.*AK
Jul 29, 2002
CONSUMER STATES THE SEAT BELT ON LEFT BACK SEAT DOES NOT WORK, HOWEVER THE DEALER COULD NOT DUPLICATE THE PROBLEM.*TT
May 10, 2002
+ 8 more complaints for this component
WHEELS
11 complaints
TL*THE CONTACT OWNS A 2000 FORD FOCUS. THE VEHICLE'S RIGHT WHEEL MADE A LOUD NOISE AND VIBRATED WHILE IN MOTION. THERE WERE NO WARNING INDICATORS. THE WHEEL IS CURRENTLY WOBBLING AND MAKING A POPPING AND CRACKING NOISE. THE MECHANIC HAS NOT YET DIAGNOSED THE CAUSE OF FAILURE. SAFETY CAMPAIGN # 01I017000(WHEELS:LUGS/NUTS/BOLTS) INVOLVES THE SAME FAILURE, HOWEVER, THE CAMPAIGN EXPIRED ON DECEMBER 31, 2002. THE MANUFACTURER IS NOT WILLING TO PERFORM THE REPAIR FOR FREE. THE VIN IS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 153,000.
May 09, 2007
2000 FORD EXPLORER FRONT RIGHT TIRE SEPARATED FROM VEHICLE. *TS THE RIGHT FRONT QUARTER PANEL WAS DAMAGED. THE RIGHT FRONT HUB COVER WAS MISSING. THE LUG SCREWS SHEARED OFF. THE RIGHT FRONT DOOR BUCKLED AND THE LUG NUTS WERE MISSING. *NM
Jan 13, 2006
DT: 2000, FORD EXPLORER XLS, LEFT REAR WHEEL BROKE WHILE DRIVING DOWN THE INTERSTATE. THE WHEEL PASSED THE CONSUMER AS THE VEHICLE WAS SWERVING TO THE LEFT. CONSUMER TOOK OUT 4 OR 5 CABLE BARRIERS, AND THEN BOUNCED BACK OUT TO THE INTERSTATE, THEN THE VEHICLE SPUN AROUND AND HIT MORE CABLE BARRIERS, THEN, HIT ONE HEAD ONE AND THAT STOPPED THE VEHICLE. THERE WAS NO PROBLEM WITH THE VEHICLE BEFORE THIS. *AK THE LEFT REAR WHEEL (FACTORY ALLOY WHEEL) CAME APART AS CONSUMER WAS DRIVING AT 65 MPH ON CRUISE CONTROL. THE CENTER OF THE FACTORY ALLOY WHEEL WAS STILL BOLTED WITH ALL 5 LUG NUTS. VEHICLE WAS TOTALED . *TT *NM
Jun 28, 2005
CONSUMER COMPLAINED ABOUT WHEELS:RIM PROBLEM. STATED THE PROBLEM WAS IN THE MIDDLE OF THE RIM. THE MANUFACTURER WAS NOT CONTACTED. *AK THE TIRE LEAKED BUT THE LOCATION OF THE PROBLEM COULD NOT BE FOUND. THE TIRE WAS REMOVED FROM THE RIM AND IT WAS DETERMINED THAT THE RIM WAS CRACKED. *SCC *NLM
Oct 12, 2003
WHILE TRAVELING AT APPROXIMATELY 30 MPH - AN UNKNOWN COMPONENT LOCATED BEHIND FRONT LEFT WHEEL SEAL SNAPPED. CONSUMER WAS ABLE CONTROL VEHICLE RESULTING IN NO INJURIES. *NOTE: CONSUMER MENTIONED THAT WORK WAS PERFORMED ON VEHICLE PRIOR TO THIS INCIDENT OCCURRING. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK
Aug 06, 2001
+ 6 more complaints for this component
EQUIPMENT
8 complaints
MY RADIO LOST ALL THE LIGHTS TO IT..THE DISPLAY LIGHTS FOR THE RADIO NO LONGER WORKS. APPARENTLY FORD KNEW OF THIS DEFECT AS HUNDREDS OF OWNERS COMPLAINED AS EARLY AS 2001 (ONE YEAR AFTER THE CAR WAS SOLD). I COMPLAINED AND THEY SAID I WOULD HAVE TO PAY FOR A NEW RADIO. SEEMS THEY SHOULD HAVE REPLACED THE RADIO BACK WHEN THEY SAW THE PROBLEM IN 2001 WHILE STILL UNDER WARRANTY.
Sep 04, 2008
THE DISPLAY ON MY FORD EXPLORER RADIO QUIT WORKING, THE RADIO/CD/TAPE ALL IS WORKING PROPERLY, BUT THE DISPLAY LIGHT IS GONE. AFTER INFORMING MY MECHANIC, I WAS DIRECTED TO A SPECIALTY SHOP, THAT WORKS ON RADIOS FOR VEHICLES. THREE SECONDS INTO MY PHONE CALL WITH THEM, THEY LET ME KNOW THEY WORK ON UP TO FIVE FORD EXPLORERS A DAY, FOR THIS SAME PROBLEM. THEY SAID IT WOULD COST $125.00 TO FIX THIS, THEY ALSO SAID FORD WAS AWARE OF THIS PROBLEM AND HAS ISSUED A KIT TO "FIX" THESE RADIOS. THIS TO ME SHOULD BE A RECALL. BUT, AS I WAS INFORMED THIS "PROBLEM" IS NOT A DANGER TO THE CONSUMER, SO WE SHOULD PAY OUT OF OUR POCKETS. I'VE NEVER EXPERIENCED ANY PROBLEMS LIKE THIS BEFORE, AND MAYBE I'M INFORMING THE WRONG PEOPLE. IF SO, PLEASE DIRECT ME IN THE RIGHT DIRECTION WITH THIS COMPLAINT. THANK YOU FOR YOUR TIME. *LA
Nov 26, 2003
RECENTLY PURCHASED 2000 EXPLORER XLT. RADIO LIGHT GOES ON/OFF INTERMITTENTLY, SOMETIMES NOT WORKING FOR HOURS! ALSO,WHEN CDS ARE EJECTED, THEY ARE HOT TO THE TOUCH.*AK
Jun 10, 2003
MY EXPLORER'S RADIO AND CLOCK WERE INTERMITTENTLY SHUTTING OFF, NO THEY ARE COMPLETELY OUT. TOOK INTO DEALER WHO SEEMED QUITE FAMILIAR WITH THE PROBLEM, BUT WAS UNWILLING TO FIX IT. GAVE ME THE NUMBER OF SOME RADIO REPAIR SHOP. I DIDN'T GO. SEEMS LIKE THIS IS A COMMON DEFECT THAT FORD SHOULD FIX AT NO COST. ANYTHING I CAN DO? *NLM
May 11, 2003
CONSUMER HAS HAD A LENGTHY HISTORY OF SERVICE WORK PERFORMED ON THIS VEHICLE SINCE DAY OF PURCHASE, PROBLEMS ARE CENTERED AROUND THE STEREO UNIT. THE UNIT WOULD MAKE CD'S AND TAPES SO HOT THAT THEY BURN WHEN TOUCHING THEM TO REMOVE FROM STEREO SYSTEM. (ATTORNEY ON BEHLAF OF CLIENT. *JG
Jan 23, 2002
+ 3 more complaints for this component
FUEL SYSTEM, GASOLINE
8 complaints
1) DRIVING THE VEHICLE NORMALLY IN EVERYDAY CONDITIONS. 2) THE VEHICLE DID NOT IDLE WHEN THE GAS PEDAL WAS RELEASED, THE ENGINE DIED OUT LOSING ALL POWER, MAKING IT DIFFICULT TO STOP. 3) THE IDLE AIR CONTROL VALVE AND GASKET WAS REPLACED, PART # YU3Z-9F715-AA, OLD PART IS AVAILABLE.*AK
Oct 22, 2004
WHENEVER VEHICLE WAS AT A STOP LIGHT OR SIGN IT IDLED AND STALLED. AFTER STALLING VEHICLE COULD BE RESTARTED IMMEDIATELY. ALSO, FUEL PUMP WAS NOT PUMPING FUEL PROPERLY, AND WAS REPLACED BY THE DEALER. *AK
Jan 30, 2004
WHILE DRIVING THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE STALLED MORE FREQUENTLY WHEN MAKING LEFT TURNS. THE CAUSE OF THE FAILURE IS UNDETERMINED. *NLM
Sep 17, 2003
FUEL PUMP ON 2000 FORD EXPLORER NEEDS REPLACING. TRUCK HAS 60,772 MILES.. *AK
Aug 21, 2003
WHILE DRIVING 45MPH FUEL CONNECTOR WIRE ON PASSENGER'S SIDE DISCONNECTED AND CAR SHUT OFF.*AK THE ENGINE WOULD NOT STAY RUNNING AFTER START UP AT IDLE DUE TO IDLE AIR CONTROL VALVE ASSEMBLY FAILURE. THE VALVE WAS REPLACED. *YH
Sep 18, 2002
+ 3 more complaints for this component
POWER TRAIN,VEHICLE SPEED CONTROL
6 complaints
TL* THE CONTACT OWNS A 2000 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE FAILED TO SHIFT INTO GEAR AND ACCELERATED INDEPENDENTLY WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 176,000.
Jun 24, 2016
THIS WAS A TERRIBLE EVENT... MY CAR WAS AIMED DOWN MY 300 FT DRIVEWAY. I DON'T BELIEVE AT THAT POINT OR IF IT WAS STUCK I DIDN'T KNOW THE ACCELERATOR WAS STUCK BUT I SOON REALIZED SOMETHING WAS WRONG. AS I HEADED TO NEW ALBANY HIGH SCHOOL FOR WATER CLASS THE EXPLORER WENT FASTER AND FASTER ON RT 161... THE CLUTCH WOULD NOT ALLOW A DOWN SHIFT AT ALL AFTER THE FIRST TIME OR TWO... I MAY HAVE BLOWN IT OUT... THE SUV WENT FASTER AND FASTER AND IN 3RD GEAR IT WAS REVVING SO HARD... WHEN I COULD I PULLED INTO A PARKING LOT AND TURNED THE ENGINE OFF... I LET IT COOL AND ATTEMPTED TO START THE EXPLORER BUT IT WOULD HAVE RED WARNING LIGHTS WHEN I STARTED IT IN NEUTRAL AS IT REVVED SO HIGH... I PUSHED IT INTO GEAR AND WHEN I GOT TO THE TWO RED LIGHTS I TURNED THE KEY OFF... ONCE I STOPPED IN THE INTERSECTION AND ABOUT 8 CARS WERE HONKING AT ME. I HAD TO DEAL WITH FIVE TRAFFIC INTERSECTIONS. WHEN I GOT HOME I TURNED THE KEY OFF AND FOUGHT THE WHEEL TO GET TURNED INTO THE DOWNSWING OF MY DRIVEWAY... I RACED AROUND MY HOUSE TO FACE OUT AND TURNED OFF THE KEY... THE EXPLORER WAS SMOKING AND "LAID RUBBER" AND TORE OUT GRASS IN MY HOUSE... IT ALMOST SKIDDED INTO MY POND. I THINK THE CLUTCH IS BURNED OUT AND THE BRAKE ABS LIGHT WAS ON AS I HAD TO BRAKE ALL THE WAY HOME... I TRIED TO DISENGAGE THE CRUISE CONTROL IF THAT WAS IT DURING MY TERROR RIDE BUT IT HAD NO EFFECT... THE BRAKES COULD NOT STOP THE SPEEDING VEHICLE, THE GEARS WERE LOCKED WHILE THE SPEED ACCELERATED SO THERE WAS NO DOWNSHIFTING, THE PEDAL WAS PUSHED TO THE FLOOR AND WOULD NOT CHANGE SPEED WHEN I PULLED IT UP WITH MY HAND OR TOE OF MY SHOE... *TR
Apr 03, 2012
2000 FORD EXPLORER HAS A DELAY IN SHIFTING ON TRANSMISSION, O/D OFF LIGHT FLASHING AND CAR WINDS OUT IN BETWEEN GEARS... VERY COSTLY SO FAR AND EXTREMELY DANGEROUS!!!!!!!!! *CN
Feb 08, 2010
CONSUMER'S 2000 FORD EXPLORER CAUGHT FIRE. CONSUMER STATED HE WOULD LIKE REIMBURSEMENT FOR PERSONAL ITEMS WHICH WERE IN THE VEHICLE AT THE TIME OF THE FIRE. *KB PRIOR TO THE FIRE, THE ENGINE WOULD NOT START. THE CONSUMER RECEIVED A RECALL NOTICE REGARDING A POTENTIAL FIRE CONCERNING THE SPEED CONTROL DEACTIVATION SWITCH. THE TRANSMISSION HAD BEEN REPLACED A MONTH EARLIER. *JB
Nov 02, 2007
WHEN PLACING THE VEHICLE IN REVERSE IT WILL NOT MOVE. CONSUMER HAS TO FLOOR THE ACCELERATOR ALL THE WAY DOWN BEFORE IT WILL MOVE.*AK
Nov 29, 2004
+ 1 more complaint for this component
ENGINE AND ENGINE COOLING,POWER TRAIN
6 complaints
TIMING CHAIN RATTLES. *TR
Nov 20, 2014
THE 2000 FORD EXPLORER SUV BEGAN TO SLOW DOWN AS THE ENGINE RPMS INCREASED. AFTER PULLING OVER AND TURNING THE IGNITION OFF, WE NOTICED SMOKE COMING FROM THE HOOD. UNDERNEATH THE CAR, FLAMES WERE DRIPPING DOWN FROM THE TRANSMISSION. WE USED A FIRE EXTINGUISHER TO EXTINGUISH THE FLAMES ON THE GROUND, AND ATTEMPTED TO OPEN THE HOOD. AFTER THE HOOD WAS OPENED, LARGE FLAMES WERE OBSERVED IN THE ENGINE COMPARTMENT. THE FIRE EXTINGUISHER WAS USED UNTIL EMPTY AND HAD LITTLE IMPACT. THE CAR BEGAN TO BURN QUICKLY AND THE FLAMES SPREAD FROM FRONT TO BACK. THE EMERGENCY SERVICES ARRIVED, EXTINGUISHED THE FIRE AND COLLECTED WITNESS STATEMENTS. NO ONE WAS HURT IN THE INCIDENT AND THE FRAME WAS TOWED VIA AAA TO A NEARBY AUTOMOTIVE SHOP. *KB
Jul 18, 2011
AT 166,000 HEAD GASKET BLEW PLUS THERE WERE OTHER ENGINE PROBLEMS. REPLACED WITH ANOTHER ENGINE. NOW TRANSMISSION IS GOING OUT. IT WILL GO INTO REVERSE FINE BUT WILL GO INTO DRIVE WITH PROBLEMS. IF VEHICLE IS COLD IT WILL GO INTO DRIVE FASTER THAN WHEN IT IS WARMED UP. AT WARM TEMP IT MAY TAKE SEVERAL TRIES OF SHIFTING FROM PARK BACK TO DRIVE OR WAITING SEVERAL MINUTES FOR IT TO DROP INTO DRIVE AFTER SHIFTING OUT OF PARK. HAVE ONLY OWNED THIS VEHICLE LESS THAN 2 YEARS. *TR
Dec 15, 2008
I HAVE A 2000 FORD EXPLORER WITH 46,000 MILES ON IT. I NOTICED A DELAY GOING INTO FIRST GEAR ON TRANSMISSION. TOOK CAR TO DEALER AND THEY REPAIRED TRANSMISSION TO THE COST OF $2900. I AM 61 YEARS OLD AND DRIVE VERY LITTLE. I EXPECTED AT LEAST 100,000 MILES FROM THIS VEHICLE BEFORE MAJOR PROBLEMS. DEALER FOUND ELC TRANS DIAGNOSTIC FOUND INTERNAL WEAR. FOUND INTER AND OD SERVO PISTON HARD 2-3 SHIFT VALVE STICKING. R/R VALVE BODY. PISTONS OVERHAULED AND FLUSHED COOLER LINES .REPLACED CONTROL ASSEMBLY,GASKET, PISTON AND ROD, SCREEN ASSEMBLY, CONVERTER ASSEMBLY & FLUID. *JB
Apr 06, 2006
THERE WAS A VERY LOUD NOISE COMING FROM ENGINE. TOOK VEHICLE TO DEALER, AND THEY REPLACED THE ENGINE LIFTERS. 5 DAYS LATER, PROBLEM REOCCURRED. VEHICLE HAS HAD 4 ENGINES IN LAST TWO YEARS. *AK ON SEVERAL OCCASIONS, THE CHECK ENGINE SOON LIGHT CAME ON. DEALER REPLACED CAM SENSOR AND GAS CAP. HOWEVER LIGHT CAME ON AGAIN. OCCASIONALLY THERE IS A ROUGH IDLE AND VEHICLE FEELS AS IF IT IS ABOUT TO STALL. DEALER REPLACED CYLINER HEAD GASKET. TRANSMISSION SLIPPING. DEALER FOUND 2 3 SHIFT VALVES STICKING. *TT
Jan 02, 2002
+ 1 more complaint for this component
STEERING,SUSPENSION
5 complaints
DURING AN UP-HILL LEFT HAND TURN AT SPEED LESS THAN 10 MILES PER HOUR THE DRIVER'S SIDE SWAY BAR LINK FAILED AND BROKE WITH A LOUD BANG. A SWAY BAR LINK KIT WAS PURCHASED FROM NAPA AND REPLACED BY THE OWNER. *TR
Apr 22, 2008
DEALER SERVICE STATES LOWER BALL JOINT NEEDS REPLACEMENT. EXPERIENCE CLUNKING OVER BUMPS. DEALER SERVICE ALREADY REPLACED STEERING RACK DUE TO EXCESSIVE PLAY, SOMEHOW ARE PROBABLY RELATED TO LOWER BALL JOINT PLAY.*AK
Nov 11, 2003
WHILE DRIVING ON HIGHWAY AT 45MPH VEHICLE STARTED VEERING TO LEFT INTO ONCOMING TRAFFIC. CONSUMER HAD NO CONTROL OF STEERING OR BRAKES, EVENTUALLY CONSUMER WAS ABLE TO GET OVER, AND WENT INTO A DITCH. TOOK TO DEALER, AND THEY COULD NOT DUPLICATE THE PROBLEM. *AK *SLC
Oct 30, 2000
WHEN DRIVING AT HIGHWAY SPEEDS, VEHICLE SWAYS AND PULLS TO THE RIGHT, VEHICLE ALSO VIBRATES OR LOSES IT'S INTEGRITY CAUSING THE MIRRORS TO VIBRATE, POSSIBLE STEERING OR SUSPENSION RELATED PROBLEMS. *SLC
Sep 20, 2000
WHEN DRIVING AT HIGHWAY SPEEDS, VEHICLE SWAYS AND PULLS TO THE RIGHT, VEHICLE ALSO VIBRATES OR LOSES IT'S INTEGRITY CAUSING THE MIRRORS TO VIBRATE, POSSIBLE STEERING OR SUSPENSION RELATED PROBLEMS. *SLC
Sep 20, 2000
SUSPENSION,POWER TRAIN
4 complaints
IN EARLY SEPTEMBER, MY TRANSMISSION LOCKED UP WHILE ON A TRIP WITH MY FAMILY. THE MILEAGE AT THE TIME WAS UNDER 85,000 MILES. IT COST ME OVER $1500 TO HAVE A REBUILT TRANSMISSION INSTALLED. APPARENTLY, OTHER FORD EXPLORER XLT OWNERS HAVE HAD THE SAME ISSUE. IN ADDITION, SEVERAL MONTHS LATER, BOTH WHEEL HUB ASSEMBLY'S HAVE GONE BAD TO THE TUNE OF OVER $800. THE MILEAGE IS STILL UNDER 90,000. I HAD TO TAKE THE VEHICLE IN AGAIN TODAY AND FOUND OUT THAT A BALL JOINT HAS GONE BAD NEAR THE WHEEL HUB ASSEMBLY AND IT'S GOING TO COST AROUND $250 TO REPLACE THAT. IT'S UNFATHOMABLE THAT FORD WOULD BE ALLOWED TO PUT OUT SUCH A SHODDY VEHICLE THAT FALLS APART ONCE YOU GET OVER 80,000 MILES USAGE. *TR
Feb 18, 2008
WHILE DRIVING VEHICLE MAKES A CLANKING NOISE. THE VEHICLE TAKES UP TO 2-5 SECONDS UPON CHANGING GEARS TO REVERSE. GOING UP HILL IT WILL DOWN SHIFT VERY HARD AS IF THE FLOOR BOARD IS BEING KNOCKED OUT. THE DIFFERENTIAL, AND REAR END WERE REPLACED. *AK
Feb 22, 2005
WHILE DRIVING AND MAKING A LEFT HAND TURN VEHICLE HESITATES AND VIBRATES IN FRONT END. DRIVER STATES IT FEELS LIKE GEARS ARE NOT ENGAGING PROPERLY. PLEASE PROVIDE ANY FURTHER INFORMATION. *AK
Jan 18, 2002
WHILE TURNING RIGHT / LEFT THE VEHICLE VIBRATES IN THE REAR OF THE VEHICLE. DEALER SAYS IT'S NORMAL. ALSO, WHILE TEST DRIVING VEHICLE DEALER CLAIMED IT ACTED LIKE THE CLUTCHES IN THE POSITION UNIT WERE GRABBING. SO THEY ADDED A FRICTION MODIFIER TO REAR DIFFERENTIAL AND TRANSFER CASE. PROBLEM SOMEWHAT DIMINISHED, BUT NOT ENTIRELY SOLVED. *AK
Oct 22, 1999
SERVICE BRAKES
3 complaints
The contact owned a 1999 Ford Explorer. The contact stated that while driving at 45 MPH, and the brakes were depressed, the vehicle fishtailed crashed into a ditch and rolled two times. The contact stated that the air bags did not deploy. The driver sustained head, arm, and back, injuries and the passenger sustained head, neck, finger, and back injuries. Medical attention was sought. A police report was filed. The vehicle was towed to the residence. The manufacturer was not notified of the failure. The failure mileage was approximately 190,000.
Mar 11, 2024
I HAVE JUST REPLACED, FOR THE 4TH TIME, THE FRONT, DRIVERS SIDE, RUBBER BRAKE LINE . THE LINE SEEMS TO BE TO SHORT. WHEN MAKING A RIGHT HAND TURN THE LINE IS PULLED TAUNT TO BEYOND IT'S LENGTH. IT SEEMS THAT THE LINE IS ABOUT 3 TO 4 INCHES TO SHORT. EACH TIME IT HAS BROKEN AT THE SAME PLACE WHERE THE RUBBER LINE CONNECTS TO THE BRAKE CALIPER. I STILL HAVE TWO OF THE BRAKE LINES THAT LEAKED. I DON'T KNOW HOW OTHER EXPLORES BRAKE LINES HAVE HELD UP WITHOUT LEAKING. I AM GOING TO REPLACE THE HOSE THAT IS LEAKING , PURCHASED FROM NAPA THAT IS THE SAME LENGTH AS THE OTHERS. I HAD A NEW ONE MADE TO ORDER WITH A 3 INCH INCREASE IN LENGTH. THE BRAKE HOSE ON THE PASSENGERS SIDE IS THE CORRECT LENGTH. I HAVE OWNED THIS CAR FOR 5 YEAR AND IT HAS 187,000 MILES DRIVEN. THE DATE THAT THIS HAPPEN, BELOW, WAS THE FIRST OF THREE TIMES IT HAPPENED.
Oct 13, 2017
I WAS STOPPED AT AN INTERSECTION WAITING FOR ONCOMING TRAFFIC TO SLOW DOWN TO TURN, AND THE TRUCK JUST TAKES OFF ON ITS OWN. I TRIED PRESSING THE BRAKE PEDAL BUT AS SOON AS IT TOOK OFF I WAS HIT BY ANOTHER VEHICLE. AFTER MY TRUCK WAS HIT BY THE VEHICLE IT TOOK OFF AGAIN OUT OF CONTROL ON ITS OWN WHILE I WAS TRYING TO PRESS THE BRAKE. LUCKILY THE TRUCK DIED ON ITS OWN BEFORE HITTING ANYTHING ELSE. *TR
Aug 21, 2012
ELECTRICAL SYSTEM,ENGINE
3 complaints
The contact owns a 2000 Ford Explorer. The contact stated that upon pulling into a gas station, both white and black colored smoke began to emit from the vehicle without warning. Before the contact could fully react, the vehicle soon caught fire. The contact managed to pull away from the gas pumps as a gas attendant brought out fire extinguishers that they both used to exterminate the fire. The fire department arrived at the scene; however, the contact was unsure if a fire report was filed. The contact suffered minor scrapes and bruises as a result of the fire but did not seek medical attention. The vehicle had yet to be repaired and remained at the gas station. The dealer nor the manufacturer had yet to be notified of the failure. The failure mileage was approximately 223,000.
Jul 24, 2023
I AM DEEPLY DISGUSTED WITH YOUR SERVICE. I HAD FILED A COMPLAINT ONLINE AND ON THE PHONE ABOUT THE VEHICLE I HAVE SPECIFIED ON THIS ONLINE SYSTEM. THIS WAS DONE BACK IN 2011 AND FOLLOWED THROUGH WITH THE MANUFACTURE AND THE CA STATE DEPT. OF INVESTIGATIONS WITH DMV. I HAD ALSO SENT THE 20 PAGE OR SO COMPLAINT DIRECTLY TO A CA STATE SENATOR. I WAS SOLD A VEHICLE WITH A FIRE RECALL STILL IN EFFECT AND REGISTERED TO THE AUTO DEALER OF AUTO WEST GROUP. THE VEHICLE COME TO FIND OUT HAD WELL OVER 15 SAFETY RELATED RECALLS IN ITS HISOTRY. FOR A NUMBER OF YEARS I HAVE BEEN TRYING TO AQUIRE COPIES OF WHAT I HAD SENT INTO YOUR DEPARTMENT, THE FTC, THE STATE OF CALIFORNIA AND THE BUREAU OF AUTO REPAIRS. NOW I FIND THAT I AM BEING STONEWALLED AND BEING TOLD THINGS LIKE THEY NO LONGER HAVE ANY RECORDS OF THE PROBLEMS. I NEVER RECEIVED A REPLACMENT VEHICLE AND I WAS IN FACT A VICTIM OF FINANCIAL FRAUD ASSOCIATED WITH THE PURCHASING OF THIS VEHICLE. BANK OF AMERICA AND THE USED VEHICLE DEPARTMENT AT THE DEALER. SINCE THIS TIME THE STATE OF CALIFORNIA HAD ENACTED A FEW NEW LEMON LAW PROTECTIONS. I AM CERTAIN THAT MY PAPERWORK AND COMPLAINT WRITE-UPS ASSISTED IN SERVING THE LEGISLATION. IT COULDN'T BE MORE APPARENT THAT I AM BEING HARASSED AS A WHISTLE BLOWER.. I HAVE RECEIVED NO INFORMATION OR FOLLOWUP LETTERS FROM ANY SOURCE. ALL OF THEM ARE SIMPLY TRYING TO PRETEND I DO NOT EXIST. THEIR HAS BEEN NO RESOLVE OF THIS MATTER.
Apr 05, 2017
VEHICLE ENGINE COMPARTMENT FIREWALL WIRING HARNESS CAUGHT FIRE AND PARTIALLY MELTED SHORTING OUT ELECTRICAL SYSTEM WHILE VEHICLE WAS WAS UNDER STEADY LOAD (3500 RPM) FOR LESS THAN 5 MINUTES PULLING OUT A STUMP. FIRE WAS UNDER HOOD AND WAS EXTINGUISHED WITHIN SECONDS WITH WATER. ENGINE RUNS BUT DASH WARNING LIGHTS PERIODICALLY APPEAR: ENGINE, ABS BRAKES, GAS CAP, ETC. *TR
Sep 18, 2012
ENGINE
3 complaints
The contact owns a 2000 Ford Explorer. The contact stated while driving approximately 30 MPH, the vehicle stalled. The contact stated that there were several unknown warning lights illuminated. The contact stated that the failure was intermittent. The contact had not taken the vehicle to the local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 153,000.
Apr 25, 2022
TL* THE CONTACT OWNS A 2000 FORD EXPLORER SPORT. THE CONTACT STATED THAT WHILE STARTING THE IGNITION, THE ENGINE WARNING INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE FOUR 02 OXYGEN SENSORS WERE REPLACED. AFTER THE REPAIR THE FAILURE PERSISTED BUT THE VEHICLE WAS NOT FURTHER SERVICED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 169,000.
Feb 19, 2014
TL* THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT STATED THAT SHE PARKED THE VEHICLE AND AS SHE PROCEEDED TO WALK AWAY, THE VEHICLE CAUGHT ON FIRE WITHOUT WARNING. THE CONTACT STATED THAT THE FIRE ORIGINATED FROM UNDER THE HOOD. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE TO EXTINGUISH THE FIRE. A FIRE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE INCIDENT. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 173,000.
Oct 23, 2012
FUEL/PROPULSION SYSTEM
3 complaints
PROBLEM: VEHICLE CRANKS BUT NO START. VEHICLE WAS TOWED FROM MY GARAGE TO FORD DEALER SERVICE DEPT. SERVICE MANAGER'S . DIAGNOSIS FOUND THE FUEL PUMP INOPERABLE. REPLACED THE FUEL PUMP AND FUEL FILTER.
Jan 07, 2019
SUDDEN ACCELERATION WHILE MAKING LEFT TURN ONTO CITY STREET FROM FREEWAY EXIT.
Feb 12, 2016
TL* THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT STATED THAT THERE WERE STRONG FUMES OF FUEL EMITTING FROM THE EXTERIOR TO THE INTERIOR OF THE VEHICLE. THE CONTACT WAS ABLE TO FURTHER INSPECT THE VEHICLE AND NOTICED THAT THE FUEL LINE PREMATURELY FRACTURED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO REMOVED THE FUEL TANK AND NOTICED THAT THERE WAS A CRACK IN THE FUEL LINE THROUGH THE FLEX LINE THAT LINKED TO THE FUEL RAILS. THE VEHICLE WAS TO BE REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
Nov 17, 2015
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM
3 complaints
2000 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO RECALL STATES ENGINE RUNNING WITHOUT IGNITION KEY COULD START A FIRE. CONSUMER STATES THOUGHT DEALERSHIP REPAIRED RECALL PROBLEMS. VEHICLE EXPLODED SEVEN MINUTES AFTER CONSUMER EXISTS VEHICLE. *SMD
Jun 13, 2016
TL*THE CONTACT OWNS A 2000 FORD EXPLORER XLT. WHILE DRIVING THE VEHICLE, THE FACTORY INSTALLED INTERIOR LIGHTS BEGAN FLASHING ON AND OFF. THE DEALER STATED THAT THE FAILURE WAS DUE TO A FAULTY CONNECTION WITH THE REAR VIEW MIRROR. SHE WAS CHARGED $477 PLUS LABOR FOR THE REPAIR. THE CONTACT WROTE AND CALLED THE MANUFACTURER, BUT THEY HAVE NOT RESPONDED. THE APPROXIMATE DATE OF FAILURE WAS IN NOVEMBER OF 2006. THE SECOND INCIDENT OCCURRED WHEN THE VEHICLE WAS TAKEN TO THE SAME DEALER WHO STATED THAT THERE WAS A LEAK IN THE ENGINE. SHE STATED THAT THE VEHICLE HAS AN ENGINE WARRANTY OF 60,000 MILES. HOWEVER, THE DEALER CHARGED HER FOR THIS REPAIR AS WELL. THIS FAILURE OCCURRED ON FEBRUARY 6, 2007. THE CONTACT NOTIFIED HER STATE ATTORNEY GENERALS OFFICE WHO STATED THAT THEY RECEIVED A LETTER FROM FORD AND THAT SHE COULD SUE FORD IF SHE WISHED. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT MILEAGE IS 57,000 AND FAILURE MILEAGE WAS 55,000.
May 21, 2007
TIMING TENSIONER WAS RECALLED. TENSIONER DAMAGED MY TIMING CHAIN, WHICH DAMAGED MY ENGINE. TURN SIGNAL SWITCH NEVER WORKED PROPERLY AFTER 31,000 MI, DASH LIGHTS AND GUAGES FAILED TO WORK CONSISTENTLY OR AT ALL BEGINNING 25,000 MI, REAR WINDOW WIPER NEVER WIPED PROPERLY, HEATER SWITCH BEGAN FAILING AT 36,000 MI. LAST DELIMMA WAS CATALYIC CONVERTER GOING OUT AT 60,000 MI. ALSO, AFTER REPLACEMENT OF TENSIONER, OIL CHANGE HAD BEEN DONE AT SAME TIME. 10 MILES AFTER LEAVING DEALERSHIP, GASKET FELL OFF AND LOST ALL OIL PRESSURE WHILE ENGINE WAS ON. I ASKED DEALERSHIP (COURTESY FORD, POUSLBO WA) TO CHECK FOR DAMAGE, THEY SAID "NO, IT'S FINE, DON'T WORRY." END RESULT, DUE TO ENGINE DAMAGE FROM RECALLED TENSIONER+ TIMING CHAIN, FORD AGREED TO TERMINATE LEASE EARLY. I WILL NEVER PURCHASE A FORD AGAIN. TERRIBLE CUSTOMER SERVICE. I CONTACTED THE NATIONAL CUSTOMER SERVICE HOTLINE MANY TIMES ATTEMPTING TO RESOLVE THESE MATTERS, NEVER GOT A CALL BACK AS PROMISED. DEALERSHIP NEVER FOLLOWED UP ON MY COMPLAINTS AND CONCERNS.
Jan 22, 2003
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
3 complaints
I CAME HOME FROM DROPPING MY SON OFF AT HIS SCHOOL SOCIAL. I HEARD SOME SPARKING NOISE. UNPLUGGED MY CELL PHONE CHARGER. I DIDN'T KNOW WHAT IT WAS AT FIRST. 1 MINUTE LATER I SAW SMOKE AND FLAMES COMING FROM MY HOOD. I JUMPED OUT THE CAR AND CALLED FIRE DEPARTMENT. GUYS FROM THE NEIGHBORHOOD PUT FIRE OUT. IT STARTED AROUND THE BRAKE MASTER CYLINDER. THE CORD THAT ATTACHES TO IT. LATER FOUND OUT IT IS CONTROL DEACTIVATION SWITCH. I'M TRYING TO SEE WHO'S RESPONSIBLE FOR REPAIRING THE VEHICLE. WASN'T INFORMED ABOUT RECALL. *TR
Jun 10, 2014
THE PROBLEM STARTED WITH THE DRIVERS DOOR IT WOULD NOT OPEN , WITH THE REMOTE CONTROL , THE ACTUATOR WORKS BUT THE DOOR LATCH WOULD NOT OPEN AFTER SEVERAL WEEKS OF HAVING TO OPEN IT WITH THE KEYS I TOOK THE DOOR PANEL OPEN AND SPAY SOME WD-40 AND IT STARTED TO OPEN BUT AS TIME WHEN ON THE REAR PASSENGER DOORS HAVE STARTED TO DO THE SAME , THE CHILD SAFETY LOCKS HAVE GOT JAM AND NOW BOTH DOORS ARE FAILING AT ONE POINT THE REAR DRIVER SIDE DOOR DIDN'T OPEN AND I HAD TO TAKE IT TO A MECHANIC TO GET IT TO WORK BUT THE PROBLEM STILL PERSISTS AND NOW THE FRONT PASSENGER DOOR DOES NOT OPEN IT GOT STOCK AND THE HANDLE TO OPEN THE DOOR HAS FALLEN OFF IT HAS BEEN SUCH A FRUSTRATING PROBLEM AND I WENT TO FIND OUT HOW MUCH IT WOULD COST FOR THE PARTS AND ITS GOING TO COST ABOUT $87.00 PER DOOR NOT INCLUDING THE LABOR AND IT VERY FRUSTRATING I WISH THEY DO SOMETHING ABOUT IT ALSO THEIR WAS A RECALL FOR THE CRUISE CONTROL I WENT TO THE DEALER TO GET IT FIX , AND THEY DISCONNECTED THE CRUISE CONTROL I HAVE CALL SEVERAL TIMES THEY SAY THEIR IS NO OPENINGS AND IT HAS NOW BEEN FOUR YEARS I HAVE GIVEN UP. *TR
Jul 18, 2012
WHILE THE CONSUMER'S WIFE PULLED INTO THE DRIVEWAY, THE GAS PEDAL BECAME STUCK AND CAUSED HER TO RUN INTO THE SIDE OF THE HOUSE. THE COLLISION CAUSED $18,000 WORTH OF DAMAGE TO THEIR HOME. SINCE THE VEHICLE HAD BEEN IN THE REPAIR SHOP 8 TIMES. EVERY ONCE IN A WHILE THE RPMS REVVED UP CAUSING THE ENGINE TO RACE. THERE WERE PROBLEMS WITH THE TAIL LIGHTS. THE DEALER/MECHANIC STATED THAT THEY COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE, SO THEY COULD NOT REPAIR IT. AFTER ALMOST HAVING AN ACCIDENT, THE VEHICLE WAS TAKEN TO THE CHEVROLET DEALERSHIP AND AN ELECTRICAL PROBLEM WAS FOUND AND THE DEALERSHIP REPAIRED THE VEHICLE. *AK *SCC *JB
Sep 12, 2003
VISIBILITY,STRUCTURE
3 complaints
NOTICED THAT THERE WAS A GAP BETWEEN MY LIFTGATE WINDOW AND MY LIFTGATE WHEN BACKING OUT OF A PARCKING SPACE. I FOUND THAT THE POST PULLED OUT OF THE PASSANGER SIDE OF LIFTGATE WINDOW HINGE LEAVING A SMOOTH HOLE IN HINGE AND METAL IN GROVES OF POST. HAD NO OPTIONS BUT TO LEAVE WINDOW ATTACHED BY ONLY THE DRIVER SIDE HINGE AND THE LATCH AT THE BOTTOM OF WINDOW. DID NOT HAVE PROPER TOOLS TO REMOVE FOR SAFER DRIVING. *TR
Apr 06, 2012
BATTERY KEPT DRAINING AND THE IGNITION CHIMED WITH KEY REMOVED. HEATER BLOWER RAN AFTER IGNITION WAS TURNED OFF AND TOUCH KEY PADS STUCK CAUSING LIGHTS TO STAY ON. ALL OF THESE SYMPTOMS WERE ATTRIBUTED TO A WATER LEAK IN THE WINDSHIELD WHICH LEAKED INTO A ELECTRICAL CONNECTION BLOCK BEHIND DRIVER'S SIDE DASHBOARD CAUSING A SHORT CIRCUIT. THE ELECTRICAL BLOCK MELTED AND CAUSED DAMAGE TO BLOCK AND WIRING AND WAS SUBSEQUENTLY REPLACED. WINDSHIELD WAS REMOVED AND RESEALED TO PREVENT RECURRENCE OF LEAK. *JB
Dec 07, 2005
VARIOUS PROBLEMS WITH 2000 FORD EXPLORER. *MR THE CONSUMER EXPERIENCED PROBLEM WITH THE WIPER MOTOR AND THE POWER WINDOW/DOOR ASSEMBLY WHICH SQUEALED AND RATTLED. *SC
Jun 23, 2004
SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROL
3 complaints
CONSUMER WAS DRIVING ON THE FREEWAY AND SET THE CRUISE CONTROL AT 75 MPH. HOWEVER, THE VEHICLE KEPT ACCELERATING, ALTHOUGH CONSUMER HAD APPLIED THE BRAKES AND THE EMERGENCY BRAKES. VEHICLE WOULD NOT SLOW DOWN. HAD TO CIRCLE THE GAS STATION 3 TIMES BEFORE THE VEHICLE WOULD STOP. *AK THE CONSUMER STATED THAT SHE RAN 3 RED LIGHTS BEFORE SHE COULD GET THE VEHICLE TO COME TO A STOP. THE CONSUMER SLAMMED THE VEHICLE INTO PARK GOING 50MPH. SIGNIFICANT DAMAGE WAS DONE TO THE BRAKING SYSTEM. THE CONSUMER WAS INJURED. THE MECHANIC TOLD THE CONSUMER THAT THE BRAKES CAUGHT FIRE AND SHE WAS LUCKY THE FIRE PUT ITSELF OUT. *TC
Mar 08, 2005
THE CONSUMER STATED THE CRUISE CONTROL BECAME STUCK. *JB CONSUMER WAS DRIVING ON THE FREEWAY AND SET THE CRUISE CONTROL AT 75 MPH. HOWEVER, THE VEHICLE KEPT ACCELERATING ALTHOUGH CONSUMER HAD APPLIED THE BRAKES AND THE EMERGENCY BRAKES. VEHICLE WOULD NOT SLOW DOWN. HAD TO CIRCLE THE GAS STATION 3 TIMES BEFORE THE VEHICLE WOULD STOP. SIGNIFICANT DAMAGE WAS DONE TO THE BRAKING SYSTEM. THE CONSUMER WAS INJURED. THE MECHANIC TOLD THE CONSUMER THAT THE BRAKES CAUGHT FIRE BUT THE FIRE WENT OUT SOON AFTER. *NM
Mar 08, 2005
THE TACHOMETER CABLE FAILED AT 40,378 MILES. *AK CONSUMER STATED THAT THE VEHICLE CRUISE CONTROL FAILED AT 40,578 MILES AND THE ABS FAILED AT 47,900 MILES. IN ADDITION, THE COMPANY WHERE THE VEHICLE WAS BOUGHT IS ALREADY OUT OF BUSINESS. *LA *JB
Nov 24, 2003
SUSPENSION,ENGINE AND ENGINE COOLING
3 complaints
THE CONSUMER WAS DRIVING WHEN SHE HEARD A LOUD NOISE WHILE TURNING INTO HER DRIVEWAY. THE VEHICLE WAS SMOKING AND CAUGHT ON FIRE. THE FIRE WAS PUT OUT WITH A GARDEN HOSE. THE VEHICLE WAS TOWED TO THE DEALER. THE WHEEL BEARINGS WERE FOUND TO BE DEFECTIVE. ON THE NEXT INCIDENT, THE CONSUMER TOOK THE VEHICLE TO THE MECHANIC TO HAVE THE FRONT END ALIGNED, WHEN THE VEHICLE WAS INSPECTED THE BALL JOINT FELL OFF INTO THE MECHANIC'S HAND JULY 8, 2004. *LA ALL OF THE PROBLEMS HAD BEEN ON THE DRIVERS SIDE. THERE WERE ALSO PROBLEMS WITH THE ENGINE. *SC *JB
Aug 20, 2004
WHILE DRIVING AT ANY SPEED AND WITH NO WARNING VEHICLE WILL HEAVILY JERK, AND THEN ENGINE CHECK LIGHT WILL COME ON AND STAY ON THE REMAINDER OF THE TIME VEHICLE WAS BEING OPERATED. DEALER NOTIFIED.*AK
Jun 20, 2003
08-14-02 (39685 MILES) - REPLACED IDLE AIR CONTROL VALVE - $215.87 03-14-03 (46676 MILES) - REPLACED CONTROL ARM AND BALL JOINTS- $770.82 I FEEL THAT THE ABOVE MENTIONED REPAIRS THAT WERE MADE TO MY 3 YEAR OLD VEHICLE ARE A RESULT OF POOR CRAFTSMANSHIP AND QUALITY WHEN THE VEHICLE WAS MADE, AND THAT THESE CURRENT PROBLEMS ARE EVIDENCE OF "INFANT MORTALITY". THE FORD MOTOR COMPANY HAS REFUSED TO ACCEPT ANY FINANCIAL RESPONSIBILITY AND DID NOTHING MORE THAN RECEIVE MY COMPLAINT. *JB
Mar 17, 2003
POWER TRAIN,TIRES
3 complaints
THE CONSUMER HEARD A NOISE COMING FROM TRANSFER CASE WHILE TRAVELING AT LOW SPEEDS. THE VEHICLE WAS SERVICED BUT THE DEALER COULDN'T DUPLICATE THE PROBLEM. *AK *PH *NLM
Oct 12, 2003
I HAVE HAD NUMERSOUS COMPLAINTS ABOUT THIS VEHICLE SOME HAVE REOCCURRED, AND SOME HAVE NEVER BEEN FIXED. NO SAFETY DEFECT LISTED IN SUMMARY. *AK( DOT NUMBER: TIRE SIZE: STOCK )
Aug 03, 2000
I HAVE HAD NUMERSOUS COMPLAINTS ABOUT THIS VEHICLE SOME HAVE REOCCURRED, AND SOME HAVE NEVER BEEN FIXED. NO SAFETY DEFECT LISTED IN SUMMARY. *AK( DOT NUMBER: TIRE SIZE: STOCK )
Aug 03, 2000
SERVICE BRAKES, HYDRAULIC,POWER TRAIN
3 complaints
THE CAR WHILE THE DAY BEFORE RAN FINE,BEGAN BY SLIPPING WHILE IN REVERSE. WOULD NOT WORK IN REVERSE SO I IMMEDIATELY RETURNED THE CAR TO DRIVE WHERE IT WOULD NOT GO SMOOTHLY INTO THAT GEAR EITHER. THE CAR WILL DRIVE IN SECOND BUT WITH NOT MUCH POWER. THIS IS ONE OF MANY INCIDENTS WITH THIS VEHICLE IN LESS THAN 3 YEARS HAVING ALSO REPLACING THE BRAKES THREE TIMES IN AS MANY YEARS, TWICE HAD TO REPLACE THE ROTORS. *NLM
Apr 28, 2003
VEHICLE WAS TRAVELING ONLY FIVE MILES ON HIGHWAY AND TRANSMISSION MALFUNCTIONED. ALSO, WHEN CONSUMER APPLIED BRAKES VEHICLE WOULD TAKE A LONG TIME TO STOP. DEALERSHIP WAS AWARE OF PROBLEM.*AK *SLC
Apr 19, 2001
WHILE REVERSING ENGINE COULD NOT DECELERATE. WHEN STEPPING ON BRAKES PEDAL WENT TO THE FLOOR, BUT VEHICLE COULD NOT BE STOPPED, CRASHING INTO GARAGE. THEN VEHICLE WAS TOWED TO DEALER, AND THEY COULD NOT FIND OUT WHAT CAUSED PROBLEM.*AK
Jan 29, 2001
SUSPENSION,TIRES
3 complaints
CONSUMER LOST CONTROL OF VEHICLE AND WAS ROLLED 3 TIMES POSSIBLY BECAUSE OF THE FIRESTONE WILDERNESS AT TIRES(P235 75 R15), AT THE TIME OF THE ACCIDENT, CONSUMER WAS NOT AWARE OF FIRESTONE RECALL AND NOW FEELS THE ACCIDENT OCCURRED BECAUSE OF THE TIRES, CONSUMER WAS INJURED AND IS REQUESTING REIMBURSEMENT, POSSIBLY RELATED TO THE SUSPENSION OF THE VEHICLE. *SLC
Sep 14, 2000
CONSUMER HAS GONE THROUGH THE BOARD FROM THE LEMON LAW TO TRY & CONFIRM THERE IS A PROBLEM WITH THE STABILITY OF THE VEHICLE. BOARD DISAGREED WITH THE CONSUMER. WHEN TRAVELING 65-70MPH, CONSUMER STATED THAT IT WAS VERY HARD TO MAINTAIN CONTROL OF VEHICLE. SERVICEMAN FROM DEALERSHIP TEST DROVE VEHICLE & FOUND THAT THERE COULD BE A PROBLEM, BUT DIDN'T CONFIRM IT. THEY WERE REFUSING TO GIVE MONEY BACK FOR THE UNWANTED VEHICLE. CONSUMER SAID IT WAS SWAYING & WONDERED WHEN GOING AROUND CURVES. *AK PROBLEM COULD ALSO BE RELATED TO FAULTY FIRESTONE WILDERNESS 16" TIRES. *SLC
Aug 25, 2000
WHILE DRIVING, VEHICLE EXPERIENCES VIBRATION, CAUSING THE SEATS IN THE PASSENGER COMPARTMENT TO SHAKE, TIRES ARE FIRESTONE WILDERNESS AT P255/70R15, DEALER HAS BALANCED TIRES TWICE, HOWEVER VEHICLE STILL VIBRATES. *SLC
Aug 09, 2000
POWER TRAIN,SERVICE BRAKES
2 complaints
BIG CONCERN WITH MY POWER TRAIN. THE BACK OF THE CAR HAS A LOUD WHIRRING NOISE WHEN TRAVELING ON THE HIGHWAY AND CLICKS LOUDLY WHEN YOU SLOW DOWN. GOING A FASTER SPEED SEEMS TO SOUND BETTER BUT ITS PRETTY SCARY.THE CHECK ENGINE LIGHT COMES ON AND STAYS ON. THERE ALSO IS A SENSOR THAT NEEDS TO BE REPLACED AND I DON'T KNOW ITS NAME.. THE BRAKES HAVE BEEN CHECKED OUT AND RENDERED PASSABLE BUT I FEAR THAT I WILL NOT BE ABLE TO STOP SOMETIMES.IT FEELS UNSTABLE. I AM ELDERLY AND NEED A STABLE CAR TO DRIVE.
Sep 15, 2020
THE DAY OF THE FATALITY I WAS STANDING OUTSIDE THE VEHICLE FOR AROUND 5 TO 10 MINUTES. I WAS ON AN UPGRADE,. (HOWEVER I HAD JUST RECENTLY HAD NEW BRAKES INSTALLED AND THE CAR WAS IN PARK). SUDDENLY THE VEHICLE BEGAN TO ROLL BACK AT A FAST PACE KILLING THE BACK SEAT DRIVER THAT WAS IN THERE SEATBELT. AND INJURING MYSELF IN AN ATTEMPT TO HALT THE VEHICLE. *TR
Jun 19, 2014
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
2 complaints
MY OVERHEAD LIGHT MELTED SMOKED AND DOESN'T WORK ANYMORE AND NOW I'M HAVING TROUBLE W MY DASH LIGHTS FLICKERING AND MY AUTOMATIC LIGHTS DON'T EVER SHUT OFF
Aug 24, 2020
ON SEVERAL OCCASIONS WHEN I PUT ON MY LEFT TURN SIGNAL IT DOESN'T BLINK IT JUST FREEZES AND SMOKE COMES FROM THE STEERING COLUMN. AS SOON AS I TURN THE TURN SIGNAL OFF IT STOPS SMOKING. IT WILL BE OK FOR A WHILE BUT THEN HAPPENS AGAIN. YESTERDAY WHEN IT HAPPENED I HAD TROUBLE GETTING IT TO STOP SMOKING. I AM MAKING AN APPOINTMENT TODAY TO HAVE THIS CORRECTED. *NM
Aug 15, 2006
STEERING,ELECTRICAL SYSTEM
2 complaints
TL* THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT WAS DRIVING 5 MPH AND ATTEMPTING A LEFT TURN WITH THE LEFT TURN SIGNAL ENGAGED WHEN WHITE SMOKE EMITTED FROM THE STEERING COLUMN. THE DEALER WAS CALLED AND INFORMED THE CONTACT THAT THE MULTI FUNCTION SWITCH COULD POTENTIALLY BE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS CALLED AND ADVISED THE CONTACT THAT THERE WERE NO RECALLS ON THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000.
Oct 27, 2010
CONSUMER'S WIFE WAS DRIVING, REARVIEW MIROR SPARKED A FIRE AND CAUSED THE WIRES UNDER DASH TO BURN. TOOK VEHICLE TO DEALER, AND THEY ORDERED A WIRING HARNESS. BOLTS WERE TAKEN OUT OF THE STEERING SECTION AT THE DEALER. ALSO, WHILE DRIVING AT 55, STEERING WHEEL JUST STARTED SPINNING BECAUSE OF THE BOLTS THAT WERE LEFT OUT. *AK
Sep 01, 2000
AIR BAGS,EQUIPMENT
2 complaints
WHILE DRIVING THE AIRBAG LIGHT CAME ON AND STAYED ON. I TOOK IT TO A FORD DEALER THE SAME DAY AND WAS TOLD IT WAS THE SIDE AIRBAG PROBLEM. THE TESTING CODE WAS 1998. THEY CHARGED ME $903.45 TO FIX IT ON AUGUST 30, 2007. ON AUGUST 23, 2008 THE AIRBAG LIGHT STARTED FLASHING WHILE I WAS DRIVING. I CALLED THE FORD DEALER AND TOOK IT RIGHT IN. WAS TOLD THE PART THEY REPLACED HAD GONE BAD AND NEEDED TO BE REPLACED AGAIN. OF COURSE THEY HAD TO ORDER THE PART AND THAT TOOK THREE DAYS. I WAS TOLD THAT WHEN THE LIGHT IS ON THE AIRBAGS DON?T WORK. THIS HAPPENED SIX DAYS BEFORE THE ONE YEAR WARRANTY RAN OUT AND THE VEHICLE HAD ONLY BEEN 4,100 MILES SINCE THE PART WAS REPLACED. THE PART WAS REPLACED FOR THE SECOND TIME ON AUGUST 27, 2008 UNDER THE ONE YEAR WARRANT PERIOD. THE WORK WAS PERFORMED SO POORLY THAT I HAVE NO FAITH THE AIRBAGS WILL WORK IF I EVER NEED THEM. I TOOK IT BACK TO THE FORD DEALER AND SHOWED THEM THAT THE WIRING FOR THE SIDE AIRBAG WAS POKING OUT THE BACK OF THE SEAT AND THE AIR BAG REALLY WASN'T ON THE SIDE IT WAS MORE OF A BACKSEAT AIRBAG NOW. NEEDLESS TO SAY I HAVE TO LEAVE IT WITH THE DEALER AGAIN TO FIX IT. I HAVE SEEN THE NUMEROUS COMPLAINTS ABOUT THE AIRBAGS AND WOULD LIKE TO KNOW WHEN FORD IS GOING TO STEP UP AND ADMIT THERE IS A PROBLEM. *TR
Aug 30, 2008
WHILE DRIVING THE AIRBAG LIGHT APPEARED ON THE DASH AND WOULD NOT GO OFF UNTIL THE VEHICLE WAS SHUT OFF. *NLM *AK *PH *NLM
Nov 05, 2003
VEHICLE SPEED CONTROL,SEATS
2 complaints
LTR RE NUMEROUS RECALLS ON HIS 2000 FORD SUV EXPLORER. *KB
Oct 29, 2007
FORD RECALLS (03S03 / 03S04).*MR THE DRIVER SEAT BACK MAY RECLINE WHILE DRIVING POSING A SAFETY HAZARD. ALSO, THE SPEED CONTROL ON THE VEHICLE MAY NOT DISENGAGE DUE TO A BINDING CONDITION BETWEEN THE SPEED CONTROL STRAND COVER AND THE CABLE CONDUIT. THE CONSUMER RECEIVED A SAFETY RECALL PERTAINING TO THE ABOVE MENTIONED, HOWEVER SHE WAS UNABLE TO GET THE WORK PERFORMED IN A TIMELY MANNER AS A RESULT OF THE DEALER NOT HAVING THE RECALLED PARTS. *PH *JB *SC
Sep 23, 2003
AIR BAGS,SEAT BELTS
2 complaints
AIR BAG HAS A DEFECT-NEEDS AIR BAG HARNESS KIT. THE SEAT BELT LIGHT COMES ON & STAYS ON . THIS IS HOW I FOUND OUT THAT THERE IS A PROBLEM. THE FORD GARAGE SAYS T ISN'T COVERED UNDER MY EXTENDED WARRANTY. *AK
Apr 01, 2005
RECALLS 00V22801/ SEAT BELT BUCKLES AND 00V179000/ AIR BAG SYSTEM. PARTS ARE NOT AVAILABLE. DEALERSHIP WAS FIRST NOTIFIED ON 11/7/2000. *AK
Jan 16, 2001
STEERING,ENGINE AND ENGINE COOLING
2 complaints
THE ENGINE HAS BEEN REPLACED TWICE, THE STEERING WHEEL STARTED TO SMOKE. THE DEALER STATED THAT THERE WAS A MECHANICAL DEFECT IN THE STEERING COLUMN. *JB THE KNOCKING WOULD ONLY OCCUR IN THE FALL AND WINTER MONTH'S. ON ONE OCCASION THE WHILE SITTING AT A RED LIGHT, SMOKE STARTED COMING FROM THE STEERING WHEEL. *SC
Nov 03, 2004
DISAPPOINTMENT OVER A RECENTLY PURCHASED 2000 FORD EXPLORER. *LA THE CONSUMER HAD EXPERIENCED PROBLEMS WITH THE ENGINE AND THE STEERING OF THE VEHICLE. THE DEALER WAS NOTIFIED ABOUT MECHANICAL PROBLEMS. *CB
Oct 19, 2003
CHILD SEAT
2 complaints
WHILE PLACING THE CHILD INSIDE THE CAR SEAT THE BOTTOM OF SEAT SHEARED OFF. CONSUMER WAS ABLE TO CATCH THE BOTTOM BEFORE HITTING THE FLOOR. THIS PUT THE CHILD IN DANGER. *AK
Sep 10, 2004
WHILE PLACING THE CHILD INSIDE OF THE VEHICLE. THE ARM OF THE CAR SEAT BROKE OFF. *NLM
Apr 15, 2003
FUEL SYSTEM, OTHER
2 complaints
WHILE DRIVING 30 MPH VEHICLE WAS INVOLVED IN A HEAD ON COLLISION. THE FUEL PUMP SHUTOFF SWITCH MALFUNCTIONED, CAUSING VEHICLE TO BURN TO THE GROUND. *AK
Oct 23, 2003
CAR STALLS, OR HAS SUDDEN LOSS OF POWER WHEN FUEL DROPS BELOW 1/4 TANK. ALMOST HIT BY A SEMI TODAY. *LA
Oct 10, 2003
PARKING BRAKE
2 complaints
EMERGENCY BRAKE CABLE BROKE WITHOUT WARNING. *AK
Oct 10, 2003
EMERGENCY BRAKE WILL NOT STOP THE VEHICLE. *SLC
Jan 19, 2001
FUEL SYSTEM, GASOLINE,POWER TRAIN
2 complaints
WHEN PARKING VEHICLE ON AN INCLINE, GAS GAUGE WILL READ INCORRECTLY. ONCE VEHICLE IS MOVING AGAIN GAS GAUGE KEEPS READING INCORRECTLY. VEHICLE HAS BEEN TAKEN TO DEALER 4 TIMES. DEALER INSISTS THAT THIS IS HOW THE GAS GAUGE WORKS.*AK. ALSO THE POWER TRAIN CONTROL MODULE WAS REPLACED, THE FUEL INJECTION SYSTEM WAS REPLACED, CONSUMER STATES IF SHE FILLS THE GAS TANK UP, 150 MILES LATER IT WILL BE A HALF TANK, AND THEN IF SHE HITS A BUMP IN THE ROAD THE NEEDLE WILL READ FULL, THE FUEL TANK SENDER, SENDING UNIT AND INSTRUMENT CLUSTER HAVE BEEN REPLACED.*JB
Jun 20, 2002
STOPPED CAR IN TRAFFIC TO MAKE A LEFT HAND TURN. VEHICLE WOULD NOT GO WHEN GAS PEDAL WAS PRESSED. FELT LIKE VEHICLE WAS IN NEUTRAL. THEN AFTER AWHILTE IT LUNGED FORWARD WITH GREAT FORCE. I WAS ABLE TO STOP AND AVOIDED A COLLISION. THIS TIME THEY REPLACED THE TRANSMISSION. PREVIOUSLY THEY REPLACED THE FUEL PUMP.*AK
Jul 02, 2001
EXTERIOR LIGHTING,VISIBILITY
2 complaints
EVERYTIME IT RAINS TAIL LIGHTS FILL UP WITH WATER. ALSO, WATER ENTERS IN THE VEHICLE THROUGH THE BACK WINDOWS. VEHICLE HAS BEEN TAKEN TO THE DEALER ON 4 DIFFERENT OCCASIONS. DEALER HAS RESEALED LIGHTS AND WINDOWS AS REMEDY, BUT THE PROBLEM STILL OCCURS.
Oct 25, 2000
WHILE ENGAGING THE TURN SIGNAL AND MAKING A TURN, THE WINDSHIELD WIPERS WILL ENGAGE. THE DEALER HAS BEEN CONTACTED AND I WAS TOLD THIS WAS PART OF A RECALL FOR 1999 MODELS, BUT HE HADN'T HEARD ABOUT THIS ON THE 2000 MODELS. SAID IT IS RESULT OF FAILED "MULTI-FUNCTION SWITCH".
Aug 04, 2000
SERVICE BRAKES, HYDRAULIC,VISIBILITY
2 complaints
ABS LIGHT AND BRAKE LIGHT STAY ON, INDICATING A PROBLEM WITH BRAKING SYSTELM. ALSO, HEATER AND AIR CONDITIONER MALFUNCTIONED. PLEASE PROVIDE FURTHER INFORMATION.*AK
Oct 20, 2000
BRAKES FAILED ON MORE THAN ONE OCCASION. TOOK TO DEALER ON SEP.4 TOLD ON THE 5TH THAT NOTHING WAS WRONG WITH THEM. I BEG TO DIFFER BECAUSE I DIDN'T STOP WHEN I APPLIED MY BRAKES. REAR WINDSHIELD WIPER MOTER IS ALREADY OUT AND HAD TO BE REPLACED. THE FRONT SEAT TRACKS ALSO NEED TO BE REPLACED BECAUSE THEY DON'T STAY LATCHED OR THEY WILL NOT COME UP WHEN YOU TRY TO GET THEM TO. I WAS TOLD THE TIRES ON MY TRUCK WERE FINE, BUT I HAVE A PIECE OF THE TIRE MISSING. I WENT ON A TRIP TO TENN. AND IT WAS 100+ DEGREES. WE WERE STUCK IN TRAFFIC FOR OVER AN HOUR. WHEN WE STARTED TRAVELING ON THE INTERSTATE AGAIN I HAD A HORRIBLE VIBRATION IN MY TRUCK WHILE DRIVING AT 60 MPH.( DOT NUMBER: 8HXL TIRE SIZE: P235/75R15 )
Sep 06, 2000
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
2 complaints
WHILE DRIVING SUV UP STEEP GRADE, IT STARTED TO SPUTTER. WHEN CROSSIING 4 LANE HIGHWAY, IT STALLED AND THE "CHECK ENGINE LIGHT" CAME ON. RESTARTED AND CONTINUED TO STALL SEVERAL TIMES. FINALLY AFTER SEVERAL START / STALLS IT QUIT COMPLETELY AND WOULD NOT RESTART. TOOK TO NEAREST (WAS 2 HOURS FROM HOME) FORD DEALERSHIP AND FOUND NOTHING WRONG WITH IT AFTER IT FINALLY WOULD START. I DON'T FEEL SAFE IN THIS SUV AT ALL. I HAVE TO 2 SMALL CHILDREN AND AM AFRAID TO TAKE ANOTHER VACATION IN IT!*AK
Oct 02, 2000
WHILE DRIVING EXPLORE ENGINE CHECK LIGHTS COME ON, AND THE EXPLORER JUST STOPPED.. AFTER A FEW SECONDS, THE EXPLORER WILL START AGAIN. THIS HAS BEEN HAPPENED EVERY SINGLE WEEK FOR ABOUT A MONTH. THE DEALERSHIP WAS NOT ABLE TO CORRECT THIS EXPLORER WILL TO BE TOWED TO THE DEALERSHIP. PLEASE PROVIDE ANY FURTHER INFORMATION. *AK
Sep 22, 2000
STEERING,AIR BAGS
2 complaints
WHILE DRIVING AT APPROXIMATELY 45 MPH DRIVER LOST CONTROL OF VEHICLE, HIT MEDIAN HEAD-ON AND VEHICLE ROLLED OVER. DRIVER'S AND PASSENGER'S AIRBAGS DID NOT DEPLOY, CAUSING INJURIES.*AK
Jul 20, 2000
WHILE MAKING A C-SHAPED TURN AROUND ON BELTWAY AT APPROXIMATELY 20-25 MPH STEERING COMMENCED TO PULL TO THE RIGHT, CAUSING VEHICLE TO HIT THE CURVE, ROLLOVER, AND FLIP ON DRIVER'S SIDE. ALSO, BOTH AIR BAGS FAILED TO DEPLOY. DEALER NOTIFIED, AND TOLD CONSUMER TO REPORT IT TO MANUFACTURER. FEEL FREE TO PROVIDE FURTHER DETAILS. *AK
Jun 13, 2000
ENGINE AND ENGINE COOLING,SERVICE BRAKES
1 complaint
See attached document for complaint.
Apr 16, 2025
ELECTRICAL SYSTEM,AIR BAGS
1 complaint
Driving at the correct speed limit swerved to avoid hitting deer that ran out into the road hit a covert had seatbelt on airbags came out before that something hit me in side of my right arm it hit my elbow so hard and fast my arm was flung outwards and upwards which broke out the passenger side window the top of my elbow is broken that gave me a large purple bruise I got 2 pretty good size gashes on my arm also one on the bottom of my forearm and on the back side of my arm. Refer to request 1500509 and Request 1500511.
Apr 25, 2024
SEAT BELTS,SEATS
1 complaint
Front seat will not stay up. They recline out of nowhere. I believe it's just old wore out parts.
Feb 13, 2023
STEERING,POWER TRAIN
1 complaint
WHEN TURNING THE CAR STEERING WHEEL TURNS POPS AND CLICKS WITHOUT TIRES OR STEERING COLLUM TURNING LIKE IT'S BROKE OFF OF THE COLLUM AS WELL THE CAR COME OUT OF PARK AND ROLLS OFF WILE CAR IS OFF AND IN PARK WITH KEYS OUT SHIFTERS ALSO VERY LOOSE AS THE STEERING GOES IT FIRST HAPPEND GOING DOWN THE HIGHWAY AND WE JUST STARTED DRIFTING IN AND OUT IF LANES WITH LITTLE CONTROL HAPPENS WHEN CARS OFF ON MOVING OR NOT NOTHING CHANGES DOES SEEM TO IMPROVE WHEN IT'S IN 4WD
Nov 02, 2019
POWER TRAIN,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
1 complaint
VEHICLE IS STUCK IN 4-WHEEL LOW ANIMAL GOING TO 4 WHEEL HIGH OR AUTO I
Sep 24, 2019
SEAT BELTS,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
1 complaint
THE PASSENGER DOOR STOPPED LOCKING, ONE OF THE SEATS BELTS IS MISSING THE COVER TO CLICK THE BELT
Nov 04, 2018
POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE
1 complaint
THE VEHICLE IS SUBJECT TO SUDDEN UNEXPLAINED ACCELERATION WHILE BOTH IN MOTION AND STATIONARY.
Dec 18, 2017
STEERING,FUEL/PROPULSION SYSTEM
1 complaint
THE POWER STEERING RANDOMLY GOES OUT WHILE DRIVING AND WHEN THAT HAPPENS MY CAR WON'T ACCELERATE. I TURN MY CAR OFF AND BACK ON AND IT FIXES IT TEMPORARILY
Jun 01, 2016
ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
SUDDEN ACCELERATION FROM STOP IN PARKING LOT.
Feb 12, 2016
WHEELS,UNKNOWN OR OTHER,ENGINE
1 complaint
I WAS DRIVING SLIGHTLY UPHILL IN STOP AND GO TRAFFIC, OFF EXIT 16 ON THE PALISADES PARKWAY, DUE TO A CONTROLLED STOP SET UP BY POLICE TO CHECK INSPECTION AND REGISTRATION. I SAW SMOKE AROUND MY VEHICLE, SO I LOOKED AT MY INSTRUMENT PANEL TO SEE IF MY CAR WAS OVERHEATING. MY INSTRUMENT PANEL INDICATED NOTHING WAS WRONG. WHEN I LOOKED UP, AN OFFICER WAS MOTIONING FOR ME TO PULL OVER SAYING MY CAR WAS ON FIRE. I QUICKLY PULLED OVER, TURNED OFF THE CAR, GOT IN THE BACK SEAT TO GET MY 1 YEAR OLD DAUGHTER OUT OF HER CAR SEAT, AND EXITED THE VEHICLE. MY WIFE QUICKLY GOT OUT OF THE PASSENGER SEAT AND EXITED THE VEHICLE. WE WERE TOLD TO GET FAR AWAY. TWO POLICE OFFICERS TRIED TO PUT OUT THE FIRE WITH EXTINGUISHERS, BUT WERE UNABLE TO GET THE HOOD OPEN. WE WERE OUT OF THE CAR NO MORE THAN 5 MINUTES WHEN IT WAS ENTIRELY ENGULFED IN FLAMES. FIRE TRUCKS ARRIVED APPROXIMATELY 10 MINUTES LATER, BY THEN THE CAR WAS COMPLETELY DESTROYED.
Aug 18, 2015
POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER
1 complaint
BEFORE MY TRANSMISSION WENT OUT MY OVER DRIVE WOULD FLASH THEN MY 4WHEEL DRIVE STOPPED WORKING. I HAD THE 4WHEEL DRIVE SWITCH REPLACED AND EVERYTHING WAS FINE UNTIL I WENT TO SACRAMENTO. AFTER TAKING CARE OF MY EDDIE BAUER EXPLORER HAVING THE TRANSMISSION FLUSHED AND FILLED ON A REGULAR BASIS. WHILE LEAVING SACRAMENTO STOPPED AT A CHEVRON TO FILL UP BEFORE HEADING BACK UP TO TAHOE. AS IM LEAVING THE GAS STATION ALL OF THE SUDDEN THERE'S A LOUD CRUNCH OF METAL SOUND COMING FROM UNDER MY CAR AND IT WONT KICK INTO ANY GEAR. HAD TO HAVE IT TOWED AND AFTER READING THE THOUSANDS OF COMPLAINTS FROM OTHER OWNERS ABOUT THEIR EXPLODERS DOING THE SME THING I FIGURED I WOULD COMPLAIN. IM TIRED OF BIG COMPANIES SCREWING THE LITTLE PEOPLE OVER WHO PURCHASE THEIR PRODUCTS WHEN THEY ARE PERFECTLY ABLE TO FIX IT. SHAME ON U FORD.
May 21, 2015
STRUCTURE,VEHICLE SPEED CONTROL,SEATS,ENGINE
1 complaint
2000 FORD EXPLORER WENT UP IN FLAMES. REPORTED IT RIGHT AWAY TO FORD AND WAS GIVEN A CASE NUMBER. THEY TOLD US TO TAKE IT TO A FORD DEALER IN THE AREA. AFTER MONTHS AND MONTHS AND MONTHS OF GETTING NO RESPONSE WE KEPT GETTING THE RUN AROUND THEN TOLD THAT IT HAD NOTHING TO DO WITH ANY DEFECT. WE RECENTLY GOT A RECALL LETTER FROM FORD FOR THE EXACT THING THAT HAPPENED TO THIS CAR CAUSING IT TO GO ON FIRE AND FORD WILL NOT RESPOND. THEY SAY THAT THE CLAIM HAS BEEN CLOSED AND THAT THE ORIGINAL DECISION (WHICH WE NEVER RECEIVED) STANDS AND THEY WILL NOT RESPOND TO US ANY LONGER. HOW CAN THIS BE ACCEPTABLE. SEE FORD SAFETY RECALL #05S28 IT IS EXACTLY WHAT HAPPENED TO THE EXPLORER. *TR
Oct 30, 2014
STEERING,EXTERIOR LIGHTING
1 complaint
SOMETIMES WHEN I HAVE MY TURN SIGNAL ON SMOKE WILL COME OUT FROM THE STEERING WHEEL WHERE THE EMERGENCY SIGNAL BUTTON IS ON TOP OF THE STEERING WHEEL. IT DOESN'T HAPPEN EVERYTIME I USE IT BUT IT HAPPENS QUITE OFTEN. *TR
Sep 26, 2014
FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM
1 complaint
MY VEHICLE CAUGHT ON FIRE WHILE DRIVING ON THE HIGHWAY, MY MECHANIC INDICATED THAT THE FUEL SYSTEM, GASOLINE WAS DEFECTIVE. THERE WAS A RECALL IN JUNE 13, 2006 FOR MY VEHICLE, I WAS NOT NOTIFIED OF THIS DEFECT BY FORD COMPANY. IT IS NOW THAT IT WAS BROUGHT TO MY ATTENTION THAT THIS WAS AN OCCURRING PROBLEM WITH MY VEHICLE. *TR
Aug 20, 2014
VISIBILITY/WIPER
1 complaint
MY WINDSHIELD WIPERS COME ON WITH THE SWITCH OFF. *TR
Apr 05, 2014
ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES
1 complaint
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT STATED THAT HER DOOR LOCKS HAVE FAILED SEVERAL TIMES. THE CONTACT HAD THE VEHICLE REPAIRED BY A LOCAL MECHANIC. THE DOOR LOCKS CONTINUED TO FAIL AFTER THE VEHICLE WAS REPAIRED. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS ADVISED TO TAKE THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING. THE FAILURE AND CURRENT MILES WERE NOT AVAILABLE. UPDATED 04/15/10. *LJ THE CONSUMER STATED THE LOCKS HAVE FAILED ONE-BY-ONE. THE PASSENGER REAR AND DRIVER SIDE REAR DOOR LOCKS COULD NOT BE REPAIRED. THE TRUNK LOCK ALSO STICKS. UPDATED 09/02/10
Mar 01, 2010
POWER TRAIN,EQUIPMENT
1 complaint
2000 FORD EXPLORER THE TRANSMISSION PROBLEM IT SLOW DOWN IN GEAR AND SECOND GEAR. FORD DEALER WILL PAID ATTEND TO THIS PROBLEM. *TR
Feb 22, 2010
INTERIOR LIGHTING
1 complaint
ON THIS DATE I EXAMINED THE 2000 FORD EXPLORER INTERIOR LIGHT LOCATED ABOVE THE MIDDLE OF THE DASHBOARD IS A TWO LIGHT ASSEMBLY. ONE OF THE LIGHTS WAS OPERATIONAL, WHILE THE SECOND WOULD ONLY OPERATE WHEN THE LIGHT ASSEMBLY WAS JIGGLED, GOING FROM OFF TO ON, TO DIM. THE CONTACT POINTS FOR THE LIGHTS IS A THIN COPPER STRIP WHICH ENCOMPASSES EACH LIGHT. THE STRIP IS FRAGILE AND THE HEAT FROM THE LIGHTS CAUSED THE COPPER STRIP TO SEPARATE AND MELTED THE PLASTIC ASSEMBLY TO MELT INTO THE LIGHT FIXTURE AND CAUSING FAILURE IN BOTH LIGHTS. THIS RESULTED IN FAILURE OF ALL INTERIOR LIGHTING EXCEPT THE INSTRUMENT CLUSTER. DIFFICULTY IN LOCATING SEAT BELTS, LOCATING DROPPED KEYS, INSURING SAFETY OF PASSENGERS. HAVING PASSENGER READ DIRECTIONS OR MAPS AFTER DARK IS NOW IMPOSSIBLE WITHOUT A FLASHLIGHT. *TR
Jul 01, 2009
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY,VEHICLE SPEED CONTROL
1 complaint
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. FOR THE PAST TWO MONTHS, THE CONTACT HAS EXPERIENCED ELECTRICAL FAILURE WITH HIS VEHICLE. THE INSTRUMENT PANEL AND HEADLIGHTS DO NOT ILLUMINATE, THE WINDSHIELD WIPERS WORK INTERMITTENTLY, AND THE BATTERY IS ALWAYS LOW. THE VEHICLE WAS TAKEN TO THE AUTO GARAGE, BUT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER ON APRIL 8, 2008 AND THEY STATED THAT THE HEADLIGHT AND GLOBE WIRING WERE THE CAUSE OF THE FAILURES. THE COST OF THE REPAIR IS $800. ACCORDING TO THE MANUFACTURER, THE DEALER INFORMED THEM THAT THE FAILURE WAS NOT UNDER THE HOOD; THEREFORE, THEY WERE NOT RESPONSIBLE. THE CONTACT BELIEVES THAT HIS VEHICLE IS INCLUDED IN NHTSA CAMPAIGN ID NUMBER 00V072000 (ELECTRICAL SYSTEM:FUSES AND CIRCUIT BREAKERS) AND HE DID NOT RECEIVE A RECALL NOTICE. THE VIN, ENGINE SIZE, AND NUMBER OF CYLINDERS WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 100,000. UPDATED 05/19/08 *BF UPDATED 05/19/08. *JB
Apr 11, 2008
SUSPENSION,WHEELS
1 complaint
BEARING BROKE ON FORD EXPLORER. WHEEL WAS ALMOST OFF THE VEHICLE. FORTUNATELY GOING SLOW. *TR
Mar 29, 2008
STEERING,EQUIPMENT
1 complaint
1.SHIFT LEVER WOULD STICK ON OCCASIONS HAD TO JIGGLE SHIFTER TO PUT IT IN GEAR. 2.WHILE PUTTING VEHICLE IN DRIVE, SHIFT HANDLE BROKE OFF, LOCKING THE KEY IN THE IGNITION SWITCH. 3. DEALER REPLACED STEERING COLUMN WAS TOLD BY DEALER MAINTENANCE THAT THIS WAS THE THIRD ONE THIS YEAR FOR THAT PARTICULAR DEALERSHIP. *TR
Nov 15, 2007
SERVICE BRAKES, AIR
1 complaint
2000 WINDSTAR. ABS LIGHT KEEPS COMING ON. HAVE HAD CAR LOOKED AT 4 TIMES AND TOLD "PROBLEM" (A SEAL IN THE MECHANISM) WAS REPLACED AND PROBLEM FIXED. BUT IT'S NOT - ABS LIGHT KEEPS COMING ON. EXPENSIVE TO "FIX". ALSO, BRAKE FLUID LEAKS AND HAVE HAD TIMES WHEN DRIVING AND BRAKE PEDAL GOES ALL THE WAY TO FLOOR WITHOUT WARNING AND DELAYED STOPPING. LUCKILY HAVE NOT HAD ACCIDENTS WHEN THIS HAS HAPPENED. HAVE ALSO HAD BRAKE PADS WEAR OUT - NO PRE-WARNING ON THIS MODEL WINDSTAR WHEN BRAKE PADS ARE WEARING OUT. HAD TO HAVE BRAKE PADS REPLACED, AND ROTORS REPLACED - AGAIN AND EXPENSIVE FIX TO A PROBLEM WITHOUT WARNING. ALSO, BRAKES KEEP SQUEALING WHEN BRAKES APPLIED - AM TOLD THIS IS AIR IN THE LINES (HAVE BEEN TOLD THAT LINES FLUSHED BUT PROBLEM STILL KEEPS HAPPENING). ALSO, WHEN STEERING AFTER THE LAST TIME ABS LIGHT PROBLEM "FIXED" THERE IS A GRATING STEERING NOISE WHENEVER WHEEL IS TURNED. WARRANTY HAS RUN OUT - BUT PROBLEM WITH ABS STILL EXISTS AND I CAN'T AFFORD ANOTHER $700. BILL TO "FIX" PROBLEM. 2000 WINDSTAR SHOULD BE RECALLED FOR THIS ABS PROBLEM AND IT SHOULD BE FIXED FREE OF CHARGE BY FORD. AM VERY DISAPPOINTED AND FRUSTRATED WITH THIS PROBLEM - AND FEEL THAT I AND MY CHILD ARE DRIVING IN AN UNSAFE VEHICLE.
Jun 08, 2007
ENGINE AND ENGINE COOLING,VEHICLE SPEED CONTROL
1 complaint
DT*: THE CONTACT STATED WHILE THE VEHICLE WAS PARKED IN FRONT OF THE RESIDENCE, A NOISE WAS HEARD, THEN FIRE WAS NOTICED COMING FROM UNDER THE HOOD. THE CONTACT CALLED THE FIRE DEPARTMENT WHO EXTINGUISHED THE FIRE AND REPORTED THE FIRE AS ELECTRICAL FAILURE FROM THE SPEED CONTROL SYSTEM. THE CONTACT TOOK PICTURES OF THE CHARRED VEHICLE. THE INSURANCE COMPANY DEEMED THE VEHICLE A TOTAL LOSS. THE DEALERSHIP WAS CONTACTED BUT NEVER RETURNED THE CALL. THE MANUFACTURER WAS ALSO CONTACTED WHO INFORMED HER THE VEHICLE WAS NOT INCLUDED IN ANY RECALL PERTAINING TO THE SPEED CONTROL SYSTEM DUE TO THE VIN. THE FIRE DEPARTMENT HAD NOT DETERMINED WHAT CAUSED THE FIRE, HOWEVER, THE CONSUMER HAD READ ABOUT REPORTS WHERE VEHICLE WERE CATCHING ON FIRE DUE TO FAULTY CRUISE CONTROL SWITCHES. UPDATED 12/13/06. *JB UPDATED 04/03/07. *JB
Nov 16, 2006
STRUCTURE,LATCHES/LOCKS/LINKAGES
1 complaint
DT*: THE CONTACT STATED THE REAR DRIVER SIDE DOOR HANDLE HAD TO BE LIFTED UP HIGHER THAN NORMAL TO OPEN THE DOOR FROM THE INSIDE. THE DOOR WAS INOPERABLE FROM THE OUTSIDE. AN INDEPENDENT REPAIR SHOP DETERMINED THE DOOR HANDLE NEEDED TO BE REPLACED.
Oct 23, 2006
SUSPENSION,SERVICE BRAKES, HYDRAULIC,AIR BAGS,STRUCTURE,TIRES
1 complaint
CONSUMER LEFT FRONT TIRE BLEWOUT AND SHREDDED CAUSING CONSUMER TO REPLACE TIRE WITH SPARE. *TS THE TIRE BLEWOUT PRIOR TO THE CONSUMER RECEIVING THE RECALL NOTICE. THE AIR BAG LIGHT AND DOOR AJAR LIGHT ILLUMINATED. LEFT SIDE WHEEL BEARING SHOT AND THE RIGHT SIDE WAS GOING BAD. REAR BRAKES SHOT. *NM
Oct 17, 2006
VISIBILITY,ELECTRICAL SYSTEM
1 complaint
I HAVE A FORD 2000 EXPLORER XLT. THE REAR WIPER WORKS WHEN IT WANTS TO USUALLY WHEN I DON'T NEED IT AND I AM ON THE SECOND MOTOR FOR IT. THE CHECK ENGINE LIGHT STAYS ON FOR THREE OR FOUR DAYS THEN GOES OUT FOR ONE OR TWO THEN BACK ON. I HAVE LOST ALL FAITH IN FORD. AT TIMES IT WILL SHUT OFF WHEN I AM DRIVING AND IT STARTS RIGHT BACK UP, BUT WON'T IDLE FOR ABOUT 2 DAYS AFTER THAT. I'VE HAD IT WITH FORD NO WONDER THEIR HAVING PROBLEMS SELLING THEIR AUTO'S. I AM ABOUT TO TRADE THE VEHICLE AND IT SURE WON'T BE FOR ANOTHER FORD. *JB
Sep 01, 2006
VEHICLE SPEED CONTROL,EQUIPMENT
1 complaint
DRIVER OF 2000 FORD EXPLORER VIN [XXX] WAS DRIVING ON I90 E IN MA AND SET SPEED CONTROL. UPON PRESSING SET/ACCEL BUTTON TO INCREASE BY 1-2 MPH, VEHICLE THROTTLE POSITION STUCK IN ACCELERATING MODE BRINGING THE VEHICLE TO APPROXIMATELY 85 MPH BEFORE BRAKING AND DOWNSHIFTING WAS ABLE TO DECELERATE SPEED. ONLY UNDER EXCESSIVE BRAKING FORCE ON PEDAL WAS VEHICLE ABLE TO BE BROUGHT TO UNDER 50 MPH, AT WHICH TIME THE VEHICLE TRANSMISSION WAS PUT INTO PARK JUST TO STOP. DRIVER THEN CALLED 911 AND HAD VEHICLE TOWED TO LOCAL SHOP. I HAVE BEEN ABLE TO REPRODUCE THIS ISSUE IN CONTROLLED CONDITIONS. THE THROTTLE IS FIXED IN ITS SPEED CONTROL POSITION (THIS CAN BE SET TO MAINTAIN SPEED OR FIXED IN ACCELERATE MODE). BRAKING SHUTS OFF THE SPEED CONTROL LIGHT BUT DOES NOT DISENGAGE THE THROTTLE. ONCE VEHICLE IS BROUGHT UNDER CONTROL AND STOPPED THE THROTTLE CAN BE MANUALLY RELEASED BY HAND AND IT SNAPS BACK TO IDLE POSITION. INVESTIGATION HAS REVEALED THAT THIS VEHICLE HAD BEEN RECALLED BY FORD UNDER 03S03 (NHTSA 03V280000) FOR A SPEED CONTROL CABLE REPLACEMENT. IT IS APPARENT THIS THIS PART FAILURE HAS OCCURRED AGAIN TO THIS VEHICLE. FURTHER INVESTIGATION WILL TAKE PLACE TO DETERMINE WHETHER THE CABLE IN THE VEHICLE IS ORIGINAL EQUIPMENT OR A REPLACEMENT PART. ADDITIONALLY, IT IS THE REPLACEMENT PART WE WILL REQUEST INVESTIGATION WHY THE REPLACEMENT PART FAILED AS WELL. *NM UPDATED 07/17/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Dec 05, 2005
ENGINE AND ENGINE COOLING,EQUIPMENT
1 complaint
THERE IS A CUSTOMER COMPLAINT RECALL ON FORD EXPLORER SPORTS THAT FORD CUSTOMER RELATIONS SAID INFORMATION WAS SENT OUT ON AND PEOPLE I TALK TO HAVE NOT RECEIVED THIS INFORMATION. I AM CURRENTLY HAVING THIS PROBLEM WITH MY VEHICLE AND WHEN TAKING TO THE DEALERSHIP I AM TOLD YES THERE WAS AND FORD KNOWS THAT THE TENSIONER CHAIN IS BAD AND THEY HAVE A QUIET RECALL ON THEM AND MINE WAS COVERED BUT BECAUSE OF THE MILES ON MINE IT IS NOT AND FORD WILL DO NOTHING ABOUT IT. THEY KNOW THIS IS A PROBLEM AND THEY SHOULD FIX IT AND IN ALL VEHICLES NOT JUST A COMPLAINT. THE VEHICLE RATTLES AND DOES NOT WANT TO RUN WITH THIS PROBLEM. THERE IS ACTUALLY TWO RECALLS ON THIS PART NOT JUST ONE AND I THINK FORD NEEDS TO FIX ALL THE VEHICLE NO MATTER WHAT MILES IS ON THE VEHICLE THE COVERAGE IS 6 YEARS 72,000 MILE I HAVE A 2000 WITH A LITTLE OVER 77,000 MILE ONLY 5,000 OUT OF THERE COVERAGE AREA AND I HAVE ALSO HAD TO PUT A NEW TRANSMISSION IN THE VEHICLE AND FORD KNOWS THAT THERE TRANSMISSIONS HAVE LOTS OF PROBLEMS ALSO.
Oct 12, 2005
AIR BAGS,VEHICLE SPEED CONTROL
1 complaint
DT: THE CRUISE CONTROL SWITCH SHORTED OUT. SOMETIMES IT WOULD WORK AND THEN OTHER TIMES IT WOULD NOT WORK, AND FINALLY QUIT WORKING ALTOGETHER. HAD IT REPLACED BY MECHANIC, HAD NOT CONTACTED DEALER OR THE MANUFACTURER. CRUISE CONTROL FAILED ON JUNE 1, 2005. *AK THE CLOCKSPRING FAILED AND CAUSED THE HORN TO ACTIVATE INTERMITTENTLY. *NM
Aug 30, 2005
ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE
1 complaint
2000 FORD EXPLORER MOTOR SKIPS AND RACES WHEN STARTED UP.***NO ANSWER REQUIRED***. *MR THE VEHICLE RAN ROUGH AND THE GAS MILEAGE WAS POOR. THE VEHICLE WAS TAKEN TOT HE DEALER. THE DEALER CLEANED THE MANIFOLD BUT THIS DID NOT RECTIFY THE PROBLEM. THE VEHICLE WAS TAKEN BACK TO AND INDEPENDENT MECHANIC WHO RAN A DIAGNOSTIC TEST. THE TEST CONCLUDED THAT THE FUEL PRESSURE REGULATOR NEEDED TO BE REPLACED AND THE MANIFOLD NEEDED TO BE REMOVED AND CLEANED. IT APPEARED THAT THE DEALER NEVER CLEANED THE MANIFOLD AS THEY STATED. *NM
May 25, 2005
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY,INTERIOR LIGHTING
1 complaint
WATER LEAKING THROUGH WINDSHIELD INTO ELECTRONIC SYSTEM (GEM MODULE). THIS HAS CAUSED VEHICLE TO HAVE PROBLEMS WITH THE FOLLOWING DURING RAINY WEATHER, AND SOMETIMES LONGER, EVEN IN BEAUTIFUL WEATHER. WIPERS QUIT WORKING DURING RAINY WEATHER WHILE DRIVING DOWN HIGHWAY IN THE MIDDLE OF RAIN STORM. HEAD LIGHTS, PARKING LIGHTS AND HIGH BEAMS DON'T WORK AT ALL IN RAIN. INTERIOR LIGHTS INCLUDING DASH BOARD LIGHTS QUIT WORKING. HEAD LIGHTS AND WIPERS ALL QUIT WORKING IF RADIO IS TURNED ON. REMOTE KEYLESS ENTRY WON'T WORK. 4 X4 WON'T TRANSFER IF USED, STAYS IN ONE GEAR AND GETS STUCK, WHICH I AM SURE IS CAUSING DAMAGE TO TRANSMISSION. TWO DAYS AFTER A RAIN STORM, MY EXPEDITION WAS OUTSIDE TRYING TO START ITSELF. I WAS INSIDE WHEN I HEARD THE NOISE. IT WAS LIKE SOMEONE WAS OVER STARTING THEIR VEHICLE. IT WAS THAT GRINDING SOUND OF THE STARTER BEING OVER TURNED. WHEN I WENT OUT SIDE TO MY DISBELIEF IT WAS MY EXPEDITION!
May 08, 2005
FUEL SYSTEM, GASOLINE,FUEL SYSTEM, OTHER
1 complaint
MY 2000 FORD EXPLORER WILL NOT START ON AN INCLINE. WE'VE REPLACED THE FUEL PUMP AND NOW THE FORD DEALERSHIP TELLS ME THAT THE GAS TANK IS CORRODED, THE BAFFLES ARE BROKEN AND THE AIR INTAKE VALVE IS DEFECTIVE. THIS CAR IS ONLY 5 YEARS OLD. I HAVE HAD OTHER CARS FOR 10-15 YEARS AND HAVE NOT HAD A CORROSION PROBLEM WITHIN THE FUEL TANK. I BELIEVE THIS IS CAUSED BY A DEFECTIVE FUEL TANK...HOW CAN I PURSUE THIS MATTER. THE DEALER WANTS $1600 TO FIX THE CAR.
Mar 31, 2005
VISIBILITY,EQUIPMENT
1 complaint
WINDSHIELD WILL NOT WORK DEPENDING ON WEATHER. ALSO AIR CONDITIONER AND RADIO WILL NOT WORK DEPENDING ON WEATHER. I'VE HAD IT TAKE VEHICLE TO FORD 3 TIMES, THEY COULD NOT FIX IT. REPLACED MARGALIN AND OTHER PARTS. ACCIDENT HAS NOT ACCURRED, BUT I'M TRYING TO PREVENNT ACCIDENT. I HAVE 4 KIDS AND MARRIED. IT'S SCARY FOR WIPERS TO STOP WORKING WHILE DRIVING. *AK
Mar 15, 2005
STEERING,POWER TRAIN,STRUCTURE,EQUIPMENT
1 complaint
IN MARCH OF 2004, I TOOK MY 2000 FORD EXPLORER XLT FOR GENERAL SERVICE, THE MECHANIC FOUND THAT THE FRONT PINION SEAL, AND TORQUE CONVERTER SEALS LEAKING. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIRS. THANK THE LORD THAT I TOOK OUT AND EXTENDED WARRANTY ON THE VEHICLE WHEN I PURCHASED IT SEPT, 2002. THE REPAIRS WHERE COMPLETED, I ALSO TOOK IT BACK TO MY MECHANIC TO CHECK AND MAKE SURE THE WORK WAS DONE. ON 10/26/04 I TOOK THE VEHICLE BACK IN AGAIN FOR WORK TO BE DONE AND THE MECHANIC AGAIN FOUND THE FRONT PINION TO BE LEAKING, ALSO FOUND THAT THE UPPER AND LOWER BALL JOINTS WERE NEEDED AND THAT THE POWER STEERING PUMP WAS CHATTERING. JUST SOME BACKGROUND INFORMATION: THE VEHICLE WAS ORIGINALLY OWNED BY MY SISTER, WHEN I PURCHASED THE VECHICLE, SHE WAS TURNING IN HER 2 YEAR LEASE. WHEN I TOOK THE VEHICLE OVER IT ONLY HAD 11,681 MILES ON IT. THE FIRST REPAIRS WERE AT 37126 MILES, SECOND TIME MILES WERE 45721 MILES. I ALSO HAVE SEVERAL AREA'S ON THE VEHICLE THAT HAVE RUST. I CAN REMEBER A FEW YEARS AGO WHEN THE 3 MAJOR CAR COMPANIES TALKED ABOUT RUST NOT GOING TO BE A PROBLEM. ONE OF THE PLACES WITH RUST IS ON THE RADIATOR SUPPORT. I JUST WONDER HOW FORD OR ANY OF OUR OTHER US CAR COMPANIES CAN EXPECT US TO KEEP BUYING INFERIOR PRODUCTS AND PAY ALOT MORE MONEY. *JB
Feb 12, 2005
POWER TRAIN,VISIBILITY,LATCHES/LOCKS/LINKAGES
1 complaint
WHILE DRIVING, THE WINDSHIELD WIPER FAILED. THE DRIVER'S SIDE DOOR LOCKED ON IT'S ON. THE CONSUMER WAS UNABLE TO UNLOCK IT FROM THE OUTSIDE. THE DRIVER HAS TO GO THROUGH THE PASSENGER'S DOOR TO GET INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO A GARAGE FOR INSPECTION. THE MECHANIC INFORMED THE DRIVER THAT THE POWER TRAIN CONTROL MODULE NEEDED TO BE REPLACED. PLEASE PROVIDE FURTHER DETAILS.
Feb 03, 2005
ENGINE AND ENGINE COOLING,VEHICLE SPEED CONTROL,TIRES
1 complaint
PURCHASED FORD EXPLORER 2000 IN SEPT OF 04. FIRST THE CRUISE WENT OUT. FRONT TIRES LOOSES AIR ABOUT ONCE A WEEK HAVE TO FILL. STARTS HARD AND WILL NOT IDOL IN MORNINGS SPECIALLY WHEN COLD OUT SIDE. CHECK ENGINE LIGHT HAS BEEN ON TWICE, PURCHASED AT SEELYE WRIGHT KIA IN KALAMAZOO MI. CANNOT GET DEALER TO FIX VEHICLE. *NM
Dec 29, 2004
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,VISIBILITY,AIR BAGS,LATCHES/LOCKS/LINKAGES,SEATS
1 complaint
FOR APPROXIMATELY TWO WEEKS PRIOR TO DECEMBER 5TH, 2004, THE HEAT ELEMENT IN MY 2000 FORD EXPLORER DRIVER SEAT WOULD BECOME PAINFULLY HOT UNDER THE LEFT LEG NEAR THE TORSO TO THE POINT WHERE IT NEEDED TO BE MANUALLY TURNED OFF EACH TIME. IT WAS TURNED OFF AS IT BECAME PAINFUL, AND WE WERE CONCERNED WE WOULD BECOME BURNED AND WOULD THE SEAT CATCH ON FIRE. MY OTHER CONCERN FOR THIS IS SOMEONE, SUCH AS A DIABETIC, WITH NEUROPATHY WOULDN'T FEEL THE INTENSITY OF THE HEAT AND BECOME BURNED. 2) APPROX 2 WEEKS AFTER THE INITIAL EVENT THE SEAT LIGHT WILL COME ON BUT NO HEAT IS PRODUCED. WHY DID IT TAKE 2 WEEKS FOR THE ELEMENT (ASSUMED) TO BURN OUT? 3) THE CAR IS SCHEDULED TO GO TO AN INDEPENDANT MECHANIC AS I DO NOT TRUST FORD TO DO THE RIGHT THING. THE DEALER IS NOT CONCERNED THAT MY DRIVER AIRBAG LIGHT GOES ON AND OFF AT WILL FOR DAYS OR WEEKS AT A TIME. THEY RECALLED THE 98 AND 99 MODELS FOR A TENSIONER PULLEY PROBLEM AND ISSUED A SERVICE BULLETIN FOR THE '00 BUT THE DEALER WANTS TO CHARGE $500 FOR THE REPAIR......MOST DEFECTS I TOOK IN FOR WARRANTY REPAIR REMAIN UNFIXED, (MOSTLY ELECTRICAL IN NATURE) INCLUDING A REAR WIPER THAT RARELY GOES ON, RADIO STATIONS AND CLOCK DISPLAY THAT OCCASIONALLY CAN BE SEEN AND A REAR PASSENGER DOOR HANDLE THAT AFTER 5 ATTEMPTS (FORD WENT AGAINST THEIR ENGINEER RECOMMENDATIONS TO DO A RECALL) WILL UNLOCK WITH POWER LOCK BUT THE UNSUSPECTING OR IN A HURRY WILL JUST ABOUT RIP A HAND OFF TO GET IT OPEN.*AK
Dec 21, 2004
VISIBILITY,SEATS
1 complaint
1) INADEQUATE DRIVER'S SEAT LATCH - DRIVER CANNOT POSITION SEAT BACK PROPERLY; 2) RUNNING BOARDS RUSTING WITHOUT CAUSE; 3) ROOF RACK PEELING WITHOUT CAUSE, AND NOTHING HAS BEEN DONE TO CORRECT THESE PROBLEMS; FORD DEALERSHIPS CANNOT EXPLAIN WHY THE RUNNING BOARD IS RUSTING OR THE REASON FOR THE ROOF RACK PEELING. *AK
Nov 15, 2004
EXTERIOR LIGHTING,SEAT BELTS
1 complaint
THE SECOND ROW SEAT BELTS WILL NOT UNLOCK ONCE BUCKLE IS LATCHED. ALSO,THE TAIL LIGHT LENSES CONTINUED TO FILL WITH WATER, CAUSING THE BULBS TO EXPLODE. DEALER WILL NOT REPAIR THE SEAT BELTS OR THE TAIL LIGHTS WITHOUT THE CONSUMER PAYING FOR THE PARTS OR LABOR.*AK
Jun 17, 2004
TIRES,WHEELS
1 complaint
2000 FORD EXPLORER XLT,4DR, 4X2, 112" WHEEL BASE, 4.0L SOHC V6 ENGINE, 5 SPEED AUTOMATIC O/D TRANSMISSION, VIN 1FMZU63E7YXXXXXXX; P235/75R15 105S DUNLOP ROVER AT OWL TIRES.*AK, *GEM
Feb 16, 2004
POWER TRAIN,VISIBILITY,SEAT BELTS
1 complaint
1ST TRANSMISSION WAS FOUND TO HAVE BEEN SENT FROM FACTORY WITH NO 2ND GEAR, WHICH RESULTED IN 3RD GEAR BEING DESTROYED, THIS WAS AFTER 2 VISITS WITH COULD NOT VERIFY COMMENTS. SO AT 3807 MILES TRANSMISSION 2 WAS PUT IN, I WAS NEVER TOLD THIS WAS A REFURBISHED TRANSMISSION. OCT 30,2000 BACK IN FOR A CHIRPING SOUND WHILE IDLING.JAN 19,2001 BACK IN FOR OIL IN AIR FILTER, AND TRANSMISSION STICKING AT 20 MPH.SEATBELTS ALSO ON RECALL LIST.JAN 23,2001 BACK IN, STILL STICKING AT 20MPH. CAR FOUND TO BE STAYING IN 3RD GEAR, REPAIRS MADE WITH GASKET-TRANS V, MERCON R V AUT,GASKET ASY - TRA, PROCESSOR ASY, AND PATS KEY ALL BEING REPLACED. MAR 9,2001 2ND KEY SET WILL NOT START CAR, CAR REPROGRAMMED.7/19/01 CAR BACK IN SHOP, WHINES WHEN TURNING,SLOWING DOWN,ACCELERATING, COULD NOT VERIFY. HESITATE, THEN SURGES AT 50MPH,COULD NOT VERIFY, PASSENGER WINDOW WILL NOT ROLL DOWN, REPLACE SWITCH.RADIO LIGHTS SUDDENLY GO OFF, RADIO STAYS ON, REPLACE RADIO. 6/05/2003 CAR SEEMS TO LOSE POWER, STILL RUNNING BUT WONT DRIVE, 60MPH ON A FREEWAY!! CAR RETURNS TO NORMAL FOR A FEW MINS. THEN O/D TURNS OFF, AND LIGHT STARTS FLASHING ABOUT O/D TURNED OFF. GET TO DEALER- 4TH GEAR WRONG RATIO, NEEDS OVERHAUL OF TRANSMISSION,O/D BAND & CLUTCHES ARE DAMAGED. CRACKED UPPER INTAKE MANIFOLD, MANIFOLD & IAC VALVE NEED TO BE REPLACED.CAR IS NOW AT 59,700 MILES,WARRANTY EXPIRED, AND FORD AND DEALERSHIP SAY I HAVE TO PAY TO FIX TRANSMISSION WITH DOCUMENTED PROBLEMS, AND I FIND OUT IT WAS REFURBISED AT THAT! DEALER AND FORD WILL NOT STAND BEHIND VEHICLE BECAUSE IT HAS WORKED FOR 48,000 MILES, CALLS IN TO FORD REGIONAL MANAGER, AND COMPLAINTS BEING FILED ANY WHERE I CAN.
Jan 15, 2004
ENGINE AND ENGINE COOLING,VISIBILITY
1 complaint
THE FIRST TIME I HAD A PROBLEM IS WHEN MY CAR WOULDN?T START ON MY WAY TO WORK, AND THE CHECK ENGINE LIGHT CAME ON. IT WAS A FEW DAYS AFTER I GOTTEN IT. SO I TOOK IT IN AND THEY SAID THEY CHECKED THE ENGINE AND TURNED OFF THE LIGHT. THEY TOLD ME I SHOULD HAVE IT SERVICED. SO I DID. THE OTHER TIME I TOOK IT IN, IT HAD DIED ON ME WHILE DRIVING DOWN MY UNCLES APARTMENT HILL. THEY SAID THEY WERE GETTING SOME WEIRD CODES FROM THE COMPUTER OR SOMETHING. THEY SAID THEY WOULD GET ME AN APPOINTMENT WITH FORD. THEN THEY CALL LATER THAT DAY AND TELL ME THEY WILL BRING SOMEONE IN TO LOOK AT THE CAR WHO SPECIALIZES IN FORD MODELS. I NEEDED A CAR SO I HAD TO RENT A CAR WHILE THEY HAD MY CAR IN THE SHOP SO THAT I COULD TAKE MY SON TO THE SITTERS AND HAVE A WAY TO WORK. ONLY TO FIND OUT WHEN I GOT MY CAR BACK, THAT UNFORTUNATELY THEY DIDN?T HAVE THE TOOLS TO FIX THE PROBLEM SO THEY WILL BE SENDING MY CAR TO FORD. SO FAR ITS BEEN ABOUT A WEEK, THEY HAVE NOT CALLED ME WITH A CONFIRMED DATE ON WHEN I CAN TAKE MY CAR IN TO FIX. YESTERDAY, (NOV. 11) THE ENGINE WOULD LUG, ONCE IN A WHILE MY CAR WILL DIE OUT. WHEN I STARTED IT UP AGAIN ABOUT 5 MINUTES LATER, MY CHECK ENGINE LIGHT WOULDN?T GO OFF. I CALLED IT IN WHEN I GOT TO WORK. THEY TOLD ME THAT I COULD STILL DRIVE IT IF IT DOESN?T SEEM DIFFERENT FROM BEFORE. I AM STILL DRIVING IT, MOSTLY BECAUSE IF I TAKE IT IN, I WON?T HAVE ANY WAY TO WORK AND BACK HOME. THEY SAID THEY DON?T GIVE OUT LOANERS. I?VE BEEN TOLD THAT THE CAR HAS MULTIPLE PROBLEMS, AND MOST OF THEM DIFFERENT EVERY TIME I GO IN. ONE TIME IT WAS SOME KIND OF CODE STATING THAT IT THINKS IT?S A STOLEN CAR, NOW IT SOME KIND OF TIMER. THE FIRST TIME IT WAS CAUSE I NEEDED A SERVICE. IT SEEMS LIKE THE LONGER I DRIVE MY CAR THE WORSE IT?S GETTING. BUT REALLY I HAVE NO CHOICE. THEY WON?T GIVE ME A LOANER. I AM PAYING MAJOR BUCKS TO RENT A CAR SINCE I?M ONLY 19. IT COST ME $65 THE TIME I RENTED ONE CAUSE I WOULDN?T HAVE A WAY TO WORK.
Jan 15, 2004
SUSPENSION,EQUIPMENT
1 complaint
WE PURCHASED THIS VEHICLE 1/03 WITH 39,000 MILES ON IT. 3/03 THE IDLE AIR CONTROL VALVE WENT BAD AND HAD TO BE REPLACED. THEN 7/03 THE ENTIRE TRANSMISSION HAD TO BE REPLACED BECAUSE SLIPPING FROM 2ND TO 3RD GEAR. THIS COST $1,800 TO FIX. THE VEHICLE ONLY HAD 43,000 MILES ON AT THAT TIME. NOW IT IS 1/04 AND THE TRUCK IS BACK IN THE SHOP FOR AN IDLE PROBLEM ONCE AGAIN AND THE VEHICLE JERKS AND BUCKS WHEN GOING DOWN THE ROAD AT 35-40 MPH. THIS IS A VERY UNSAFE SITUATION AND FORD SHOULD BE REPLACING ALL THE IAC VALVES UNDER A RECALL BECAUSE THERE ARE AN ABUNDANCE OF EXPLORER OWNERS WHO THIS HAS HAPPENED TO AROUND THE 39,000 -43,000 MILES MARK! *AK
Jan 14, 2004
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,VISIBILITY
1 complaint
VEHICLE OVERHEATED/ THERMOSTAT, REAR WIPER MOTOR STOPPED WORKING, CHECK ENGINE LIGHT STAYS ON CONTINUALLY, BELT SQUEALS ON RAINY DAYS, RADIO COMES ON BY ITSELF, TIRES TO BE REPLACED, LIVED AT SAME ADDRESS SINCE VEHICLE PURCHASE AND NOT EVEN A NOTICE FOR RECALL ON TIRES.*AK
Jan 02, 2004
ENGINE AND ENGINE COOLING,STRUCTURE
1 complaint
DEALER REPLACED THE SERPENTINE BELT, BUT AN ENGINE NOISE WAS STILL HEARD WHILE DRIVING . ALSO, WINDSHIELD WAS LEAKING WHEN RAINING OR WASHING THE VEHICLE.*AK
Sep 29, 2003
SUSPENSION,SERVICE BRAKES, HYDRAULIC
1 complaint
WHILE DRIVING AT ANY SPEED FRONT END MADE NOISE . DEALER REPLACED THE UPPER BALL JOINTS,AND AN INDEPENDENT SHOP REPLACED THE ROTORS. BUT THE NOISE WAS STILL OCCURRING. *AK
Sep 29, 2003
STEERING,STRUCTURE
1 complaint
CONSUMER STATED THAT THE TOP HINGE OF DRIVER'S SIDE DOOR SEPARATED FROM THE BODY OF VEHICLE.*AK CONSUMER ALSO HAD PROBLEMS WITH THE STEERING. *PH *JB
Aug 15, 2003
SUSPENSION,ELECTRICAL SYSTEM,EXTERIOR LIGHTING
1 complaint
THE VEHICLE EXPERIENCED PROBLEMS WITH THE LOWER BALL JOINTS AND SMOKE EMITTED FROM THE STEERING COLUMN, THE DEALER REPLACED THE RELAY SWITCH.*MR THERE WERE PROBLEMS WITH THE LEFT TURN SIGNAL INDICATOR. INTERMITTENTLY WITHOUT WARNING WHEN THE BRAKES WERE FULLY APPLIED THE LIGHTS STAYED ON. WHEN THE BRAKE WAS DISENGAGED, THE INDICATOR SIGNALED AGAIN, IN SPITE OF REPLACEMENT THE PROBLEM THE CONTINUED INTERMITTENTLY, HOWEVER THE DEALER STATED THERE WAS NO PROBLEM. *TS *JB
Jul 08, 2003
ELECTRICAL SYSTEM,EQUIPMENT
1 complaint
WHILE AT A LIGHT DRIVER NOTICED WHITE SMOKE COMING OUT OF THE DASHBOARD WHERE THE HAZARD LIGHT IS LOCATED. AIR CONDITIONING WAS THEN TURNED OFF, AND AFTER A FEW MINUTES THE SMOKE STOPPED. *AK
Jun 17, 2003
SUSPENSION,SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING
1 complaint
VEHICLE HAS ALWAYS HAD A PULSATING IN THE BRAKE PEDAL SINCE ABOUT 7000 MILES. THIS TIME THE BRAKE MASTER CYLINDER FAILED. UPON INSPECTION BY THE DEALER HE STATED THAT I NEEDED TO REPLACE BRAKES, ROTORS, ( BOTH OF WHICH HAVE BEEN REPLACED AT LEAST TWICE BEFORE ) MASTER CYLINDER, SERPENTINE BELT AND TENSIONER AND HAVE COMPLETE BRAKE SYSTEM FLUSH. ALL IN THE SPAN OF 3 YEARS. THIS VEHICLE HAS ALSO HAD THE BALL JOINTS REPLACED AND CONTROL ARMS AS WELL. MULTIPLE OCCURENCES OF THE SAME SYMPTOMS. *AK
Jun 10, 2003
SUSPENSION,SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,VISIBILITY,TIRES
1 complaint
THE FIRESTONE TIRES WERE REPLACED WITH GOODYEAR TIRES DUE TO HUMMING NOISES AND RECALL#00T005000. THE ENGINE MADE NOISE, VIBRATED, OVERHEATED AND WOULD NOT RESPOND UPON ACCELERATION. THE VEHICLES FAULTY SHOCKS CAUSED NOISE WHEN DRIVING OVER BUMPS IN THE ROAD, VIBRATION AND NOISE IN THE FRONT END. THE ABS WARNING LIGHT ILLUMINATED. THE DRIVERS SIDE WINDOW WAS OFF TRACK, WOULD NOT GO UP ALL THE WAY AND WENT UP UNEVENLY. THE STARTER BECAME STUCK MADE SCRAPING SOUNDS. THE CONSUMER REQUESTED A FULL REFUND OF THE PURCHASE PRICE IN ACCORDANCE TO THE LEMON LAW. *MR *SCC *NLM
Jun 03, 2003
EQUIPMENT,UNKNOWN OR OTHER
1 complaint
WHEN I BOUGHT MY 2000 FORD EXPLORER XLT 4DR THE RADIO DISPLAY ON THE MACH RDS CD/TAPE RADIO DID NOT LIGHT UP. THE DEALER SAID HE FIXED IT AND INDEED IT WORKED FOR ABOUT FIVE MINUTES AFTER I DROVE OFF HIS LOT. I DID SOME RESEARCH INTO THIS PROBLEM AND HAVE DISCOVERED THAT IT IS A COMMON PROBLEM WITH THIS TYPE OF OEM RADIO. SUPPOSEDLY, FIXES ARE AVAILABLE FROM TECHNICIANS ADVERTISING ON EBAY OR AT THIS INTERNET SITE: HTTP://WWW.SHAREAMEMORY.COM/RADIO/ (THE RADIO PICTURED AT THIS SITE IS EXACTLY THE ONE I HAVE). I AM A QUALIFIED ELECTRONICS TECHNICIAN AND DISCOVERED THE DETAILS OF THE SUGGESTED DO-IT-YOURSELF REPAIR FROM AN INTERNET NEWS GROUP. I FOLLOWED THE PROCEDURE TO REFLOW THE SOLDER JOINTS ON THE SMT RESISTORS AND COMMON GROUNDS ON THE DIPLAY DRIVER BOARD BUT IT DID NOT FIX THE PROBLEM. I QUESS I WILL BE SENDING MY RADIO OFF FOR "QUESTIONABLE" REPAIRS FROM ONE OF THOSE EBAY TECHNICIANS GETTTING RICH OFF OF FORD'S POOR QUALITY RADIO. THIS IS A KNOWN COMMON PROBLEM, YET THE FORD MOTOR COMPANY REFUSES TO RECOGNIZE IT AS SUCH AND MAKE THE NECEASSARY REPAIRS FREE OF CHARGE (OR EVEN AT A REASONABLE COST).
May 29, 2003
POWER TRAIN,ELECTRICAL SYSTEM,EXTERIOR LIGHTING,AIR BAGS
1 complaint
HAVE HAD NUMEROUS PROBLEMS WITH MY EXPLORER. HAVE HAD 2 TRANSMISSION VALVE BODY REPLACED, AIR INTAKE CONTROL VALVE REPLACED, FAULTY WITING FOR THE LAFT TAIL LIGHT REPLACE, IGNITION SWITCH REPLACED, AIR BAG CONTACTS REPLACED, TURN SIGNAL ARM AND COTROLS REPLACED.
Feb 04, 2003
ENGINE AND ENGINE COOLING,AIR BAGS
1 complaint
CONSUMER STATED THAT THE ENGINE STALLS WHEN VEHICLE IS GOING DOWNWARD. ALSO STATED THE HE HIT A DEER AND AIR BAG DIDN'T DEPLOY UPON COLLISION. TS
Jan 15, 2003
STEERING,ENGINE AND ENGINE COOLING,POWER TRAIN,TIRES,WHEELS,UNKNOWN OR OTHER
1 complaint
WHILE DRIVING AND WITH NO WARNING, THE LEFT REAR TIRE SIDEWALL STARTED TO SEPARATE, CAUSING A TIRE BLOWOUT. DEALER NOTIFED. SIZE P235 175R15, DOT6#M6HLFNWR2801. *AK THE VEHICLE STARTED TO SWAY TO THE LEFT-2 TIMES. THE CONSUMER'S HUSBAND THEN STARTED TO DECELERATE, AND ON THE THIRD TIME THE LEFT REAR TIRE EXPLODED. THE VEHICLE WAS VERY DIFFICULT TO CONTROL, AND DAMAGE WAS DONE TO THE PANEL(VENT PEELINGS), AND THE TIRES/RIMS NEEDED TO BE REPLACED. (OTHER) PROBLEMS IN DETAIL ARE AS FOLLOWED: THE WHEEL/TIRES WERE OUT OF ROUND, THERE WAS A VIBRATION FROM THE DRIVE SHAFT, STEERING/EXCESSIVE TIRE WEAR, AND THE ENGINE THERMOSTAT IS STICKING. *SCC
Aug 20, 2002
INTERIOR LIGHTING,EQUIPMENT
1 complaint
RADIO LIGHTS AND CLOCK JUST WENT OUT-WILL COME ON WHEN COLD---MANY PEOPLE ARE EXPERIENCING SAME PROBLEM --FORD SAYS REPLACE RADIO--FOR $650. PEOPLE HAVE DONE THIS AND STILL HAVE IT GO OUT AGAIN--RADIO LIGHTS AND INTERIOR LIGHTS SHOULD WORK FOR MORE THAN 2 YEARS. *AK
Jun 13, 2002
ENGINE AND ENGINE COOLING,FUEL SYSTEM, OTHER,VISIBILITY,EQUIPMENT
1 complaint
THIS EXLORER/EDDIE BAUER WAS LEASED BRAND NEW. I HAVE HAD NOTHING BUT PROBLEMS BEGINNING WITH THE FIRST WEEK OF HAVING IT (IE. STALLING, SHUTTING OFF, ENGINE FAILURE, EXCESSIVE WIND NOISE, WINDOW/RADIO REPLACEMENT, INACCURATE FUEL READINGS ETC..). I HAVE BEEN BOUNCED BACK AND FORTH BETWEEN THE SERVICE AND SALES DEPT. OF THE DEALSHIP. THEIR FAVORITE ANSWER TO A PROBLEM IS, "WE ARE UNABLE TO DUPLICATE CONSUMER CONCERN." HELLO!!!!, THIS IS WHY YOU GET PAID THE BIG BUCKS! I AM NOT AN ENGINEER OR SAVY WITH VEHICLE TERMINOLOGY. HOWEVER, I THINK I'M SMART ENOUGH TO KNOW THERE IS A MAJOR PROBLEM HERE. I AM A SINGLE PARENT WHO IS CONCERNED FOR MYSELF AND CHILD'S SAFETY. THIS HAS BEEN A NIGHTMARE FOR ME AND I AM REACHING OUT TO WHOMEVER WILL LISTEN TO MY CONCERNS. *AK
Mar 12, 2002
STEERING,ENGINE AND ENGINE COOLING,EXTERIOR LIGHTING,AIR BAGS
1 complaint
WHEN STARTING UP VEHICLE AIR BAG LIGHT REMAINS ON UNTIL VEHICLE IS TURNED OFF. HAVE BEEN TO DEALER FOR REPAIRS SEVERAL TIMES.*AK CONSUMER ALSO STATRED THE TURN SIGNALS AND HAZARD LIGHTS WERE INOPERATIVE, DEALER REPLACED THE MULTI-FUNCTION SWITCH, ALSO THERE WAS AN UNUSUAL NOISE COMING FROM THE ENGINE COMPARTMENT,AND THERE WAS ALSO SMOKE COMING FROM THE UPPER STEEING COLUMN.*SLC
Jan 09, 2002
SUSPENSION,VEHICLE SPEED CONTROL
1 complaint
VEHICLE ACCELERATES ON ITS OWN, THIS HAS HAPPENED 3 TIMES, TWICE WITH CRUISE CONTROL ACTIVATED. CONSUMER THINKS IT MAY HAVE TO DO WITH THE RECALL ON POWERTRAIN CALIBRATION THAT WAS DONE IN APRIL. PRIOR TO RECALL REPAIRS VEHICLE DID NOT HAVE THIS PROBLEM. VEHICLE TAKEN TO DEALER 3 TIMES, COULD NOT FIND A PROBLEM.*AK CUSTOMER STATES THAT THERE WAS A SQUEAKING NOISE IN THE RIGHT FRONT WHEEL INTERMITTENTLY AT LOW SPEEDS. THE VEHICLE HAD AN ACCIDENT DUE TO THE SURGING, THERE WERE NO INJURIES. *TT
Oct 25, 2001
SUSPENSION,SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,WHEELS
1 complaint
FRONT END SHAKES AND THE VEHICLE FLOATS. VEHICLE WANDERS IN BETWEEN LANES. DEALER REPLACED FRONT SHOCKS, BUT THE LOOSE FEELING IS STILL THERE.*AK THE VEHICLE WAS VIBRATING DUE TO BENT RIM. THE BRAKE FAILED AT 6000 MILES. THERE WAS ENGINE NOISE AND THE CAUSE WAS NOT KNOWN. THE TIRES WERE ON RECALL AND WERE REPLACED BY FIRESTONE. THE SHCOCK ABSORBERS ALSO FAILED. *YH
Sep 28, 2001
STEERING,ENGINE AND ENGINE COOLING,POWER TRAIN
1 complaint
WHEN DRIVING AT ANY SPEED WITHOUT ANY PRIOR WARNING VEHICLE STALLED, CAUSING LOSS OF ALL POWER STEERING. ALSO, OVERDRIVE LIGHT ILLUMINATED ON DASH BEFORE VEHICLE STALLED OUT. CONSUMER HAS CONTACTED DEALER. DEALER HAS YET TO DETERMINE THE CAUSE. PLEASE PROVIDE ANY FURTHER DETAILS.*AK
Aug 16, 2001
SUSPENSION,STRUCTURE
1 complaint
WHILE TRAVELING AND PULLING A 21' TRAILER AT 55 MPH AND PASSING ANOTHER VEHICLE, BACK OF TRAILER FISHTAILED AND CAUSED VEHICLE TO ROLL OVER AND CRASH WITH DRIVER AND FOUR PASSENGERS IN VEHICLE. DRIVER AND FRONT PASSENGER WERE INJURED. *AK CONSUMER STATED PRIOR TO TOWING WITH THE EXPLORER, THEY TOWED WITH ANOTHER VEHICLE THAT NEVER GAVE ANY PROBLEMS, THE DAY OF THE ACCIDENT THE TRAILER WAS PACKED IN ACCORDANCE WITH MANUFACTURER SPECIFICATIONS, THE TRAILER BEGAN TO SWAY SUDDENLY AND VIOLENTLY, THE SWAYING OF THE TRAILER CAUSED THE EXPLORER TO START ROCKING OUT OF CONTROL BACK AND FORTH, CONSUMER STATES HE ACTIVATED THE MANUAL OVER RIDE BRAKE CONTROL ON THE ELECTRONIC BRAKE CONTROL BOX, AND THEN TRIED TO PULL TO THE SHOULDER, THIS IS WHEN CONSUMER LOST CONTROL OF VEHICLE AND IT JACK KNIFED TO THE LEFT AND OVERTURNED, POLICE REPORT STATES THAT CONSUMER RAN OFF ROADWAY, LOST CONTROL AND VEHICLE OVERTURNED, THE REPORT ALSO STATES THAT THE CAUSE WAS CARELESS DRIVING, THE CONSUMER STATES THIS IS UNTRUE AND THAT THE CAUSE IS THE STRUCTURAL AND DESIGN FLAWS OF THE EXPLORER, TWO PEOPLE WERE INJURED IN THE ACCIDENT. *SLC
Aug 14, 2001
SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
1 complaint
CRUISE CONTROL AND HORN HAS FAILED POSSIBLY DUE TO ELECTRICAL PROBLEMS . ALSO BRAKES TAKE LONGER TIME FOR VEHICLE TO STOP.*AK
Mar 20, 2001
ENGINE AND ENGINE COOLING,UNKNOWN OR OTHER
1 complaint
WHEN STARTING VEHICLE TEMP GAUGE DOES NOT READ, CHECK GAUGE & ENGINE LIGHT COME ON. MUST WAIT AT LEAST 5 MINS FOR TEMP TO COME UP. REPORTED TO FMC THEY STATE NORMAL MUST WAIT FOR WARM UP BEFORE DRIVING.
Mar 20, 2001
ELECTRICAL SYSTEM,TIRES
1 complaint
EMERGENCY FLASHERS CANNOT BE USED FOR MORE THAN A FEW MINUTES WITHOUT OVERHEATING THE COMPONENT THUS CAUSING A COMPLETE FAILURE OF EMERGENCY FLASHERS, TURN, PARKING, BRAKE LIGHTS,RUNNING LIGHTS. TIRES DEVELOP MAJOR CUPPING AND FEATHERING THUS CAUSING SEVERE BOUNCE AND VIBRATIONS IN THE STEERING AND HANDLING. (DOT NUMBER: 71532B TIRESIZE: 19.5)
Mar 15, 2001
POWER TRAIN,ELECTRICAL SYSTEM
1 complaint
VEHICLE FAILED TO START. ALSO, WHILE DRIVING 55 MPH, VEHICLE DECELERATED WITHOUT PRIOR WARNING CAUSING LOSS OF POWER. CONSUMER HAS CONTACTED DEALER, DEALER UNABLE TO DETERMINE CAUSE OF PROBLEM. *AK TRANSMISSION WAS REPLACED. *SLC
Feb 26, 2001
ELECTRICAL SYSTEM,VISIBILITY
1 complaint
CONSUMER WAS TRAVELING ABOUT 65 MPH ON HIGHWAY, AND WITHOUT PRIOR NOTICE WINDSHIELD WIPERS STOPPED WORKING INTERMITTENTLY. DEALERSHIP WAS AWARE OF PROBLEM. ALSO, WHEN CONSUMEER STARTED VEHICLE HE HAD TO SHAKE SHIFT SELECTOR IN ORDER FOR IT TO CRANK. FILURES OCCUR SPORADICALLY. *AK
Jan 24, 2001
EXTERIOR LIGHTING,TIRES
1 complaint
WHEN DRIVING AT NIGHT OR WHEN HEADLIGHTS WERE NEEDED CONSUMER NOTICED POOR OR INSUFFICENT LIGHTENING WHICH CAUSED POOR DRIVER'S VISIBILITY. ALSO, MANUFACTURER HAS CHANGED DESIGN IN 2001 VEHICLES. CONSUMER HAD SOME SAFETY CONCERNS WHILE DRIVING HIS VEHICLE WITH FIRESTONE, WILDERNESS P25570R16 TIRES. THUS FAR , HAS NOT EXPERIENCED A PROBLEM, BUT WAS JUST CONCERNED. PLEASE PROVIDE ANY FURTHER DETAILS. *AK
Dec 01, 2000
TRAILER HITCHES
1 complaint
CONSUMER FEELS THE TRAILER HITCH IS NOT SUFFICIENT FOR PULLING A CERTAIN AMOUNT OF WEIGHT. *SLC
Oct 31, 2000
VISIBILITY,TIRES
1 complaint
16" TIRE RECALLED ELSEWHERE, FORD NOT HONEST, REPLACED MYSELF $544.47. *AK (DOT NUMBER: VDCU1PX469 TIRESIZE: 255/70/R16)
Oct 28, 2000
EXTERIOR LIGHTING,VISIBILITY,UNKNOWN OR OTHER
1 complaint
SHORTLY AFTER PURCHASING THE VEHICLE THE LEFT REAR WINDOW BEGAN LEAKING DURING THE RAIN. AFTER TWO REPAIRS THE LUGGAGE RACK WAS REPLACED AND THE SEALS AROUND THE WINDOWS WERE REPLACED. THE TAIL LIGHT CASINGS BEGAN TO COLLECT WATER AFTER THE SECOND REPAIR. AFTER CLOSE INSPECTION THE CASE SURROUNDING THE TAIL LIGHTS WERE RUSTED. I HAVE HAD THE VEHICLE AT THE DEALERSHIP 4 TIMES FOR THE LEAKING AND IT HAS NOT BEEN FIXED. WATER IS GETTIING INTO THE ELECTRICAL SYSTEM OF THE VEHICLE THROUGH THE TAIL LIGHTS. I HAVE ALSO TAKEN THE TRUCK IN 3 TIMES FOR A GRINDING NOISE WHEN BRAKING. THE DEALER REPORTED THAT IT WAS AN ISSUE WITH THE ROTORS AND THE PROBLEM WAS FIXED. THE BRAKES CONTINUE TO GRIND DURING BRAKING AT SLOW SPEEDS AS WELL AS FAST BRAKING. THE LIGHTS AND WINDOWS IN THE BACK OF THE VEHICLE ARE LEAKING TO THE POINT THAT THE VEHICLE SMELLS MUSTY BECAUSE OF THE WATER LEAKS. THE DEALER WILL NOT DO ANYTHING ABOUT THE WATER DAMAGE OR THE LEAKING. I AM CONCERNED THAT THIS WILL SHORT OUT THE ELECTRICAL SYSTEM ON THE VEHICLE AND POSSIBLY RESULT IN A FIRE. I HAVE ASKED FOR A REPRESENTATIVE FROM FORD TO INSPECT THE VEHICLE AND THE DEALER REFUSES. I HAVE ALSO CONTACTED THE CUSTOMER ASSISTANCE CENTER FOR FORD MOTOR COMPANY. PLEASE PROVIDE ASSISTANCE WITH THIS ISSUE.
Oct 25, 2000
POWER TRAIN,UNKNOWN OR OTHER
1 complaint
1ST FAILURE: TRANSMISSION WOULD NOT DOWNSHIFT. ENGINE CHECK ENGINE & O/D LIGHTS ON. DEALER REPLACED ALL ELECTRONIC TRANS COMPONENTS + VALVE ASSEMBLY. 2ND FAILURE: 2 MONTHS LATER TRANSMISSION SLIPPING, WOULD NOT ENGAGE ANY GEAR. FLUID LEAKING APPARENTLY FROM COOLING LINE.
Oct 24, 2000
POWER TRAIN,LATCHES/LOCKS/LINKAGES,VEHICLE SPEED CONTROL
1 complaint
WHEN TRAVELING ON THE HIGHWAY AT 70 MPH 4- WHEEL DRIVE KICKED IN, CAUSING TRANSMISSION TO DOWNSHIFT, RESULTING IN SUDDEN ACCELERATION. CONSUMER HAS CONTACTED DEALER. DEALER HAS ATTEMPTED TO REPAIR PROBLEM AFTER EACH OF THE 4 INCIDENTS BY REPLACING HARNESS, COMPUTER, ELECTRONIC CONTROLS, AND TRANSFER CASE. NEW PROBLEM HAS SINCE DEVELOPED--ELECTRICAL MALFUNCTION WHEN USING AUTO DOOR LOCK FEATURE. *AK *ML
Jun 23, 2000
ELECTRICAL SYSTEM,VISIBILITY,INTERIOR LIGHTING
1 complaint
THIS IS A CHRONIC PROBLEM AFFECTING ELECTRONIC (WIPERS, TURN SIGNAL, INSTRUMENTATION). *AK
Apr 14, 2000
Frequently Asked Questions
How many problems does the 2000 FORD Explorer have?
The 2000 FORD Explorer currently has 1133 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2000 FORD Explorer?
The most common problems reported for the 2000 FORD Explorer are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2000 FORD Explorer problem data come from?
All problem and complaint data for the 2000 FORD Explorer comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
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