2002 FORD Explorer Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
3620
Complaints Reported
Complaints by Component
POWER TRAIN
1295 complaints
Overdrive light flashes after driving a little bit hard shifting doesn't shift into overdrive 4x4 lights indicate that it's working when the buttons are pushed but doesn't go into 4x4
Jun 14, 2022
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE TRANSMISSION EXPERIENCED HARD SHIFTING WITH A CLUNKING NOISE PRESENT COMING FROM THE TRANSMISSION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION GEAR RATIO WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER JACOB GEORGE FORD LOCATED AT 125 SPRING ST, HOUTZDALE, PA 16651 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Feb 25, 2021
THE CAR GETS STUCK IN PARK AND WILL NOT INTO REVERSE, NEUTRAL OR DRIVE. IT DOESN'T HAPPEN OFTEN BUT HAS BEEN HAPPENING AT INFREQUENT PERIODS SINCE 2007. IT'S A NUISANCE WHEN IT DOES HAPPEN BUT AFTER MULTIPLE ATTEMPTS, DEPRESSING THE BRAKE AND REPEATEDLY ATTEMPTING TO SHIFT; SHUTTING DOWN THE ENGINE AND RESTARTING AND REPEATING THE PROCESS; USUALLY DOES SHIFT INTO GEAR. THE LAST INCIDENT WAS MORE THAN 4 YEARS AGO. NOW SINCE SATURDAY, 9/28/19; CAN'T SHIFT OUT OF PARK. I NEVER REPORTED THE PROBLEM BECAUSE IT WAS ALWAYS RESOLVED AND I FORGOT TO REPORT IT TO THE DEALERSHIP BECAUSE I WAS ALWAYS IN A RUSH TO GET TO MY DESTINATION. MY CAR IS IN GOOD RUNNING CONDITION. ORIGINAL OWNER. 93964MI. ALWAYS SERVICED AT DEALERSHIP.
Sep 30, 2019
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE ROLLED FORWARD AFTER IT WAS PARKED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 232,160.
Sep 07, 2018
TRANSMISSION FAILED ON A MAJOR HIGHWAY
Aug 30, 2017
+ 1290 more complaints for this component
STRUCTURE
434 complaints
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE OPENING THE REAL LIFT GATE, THE REAR LIFT GATE GLASS WINDOW SUDDENLY SHATTERED. DURING THE INCIDENT, THE PERSON SUSTAINED A FACIAL LACERATION WHICH REQUIRED MEDICAL TREATMENT. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER (FUTURE FORD LOCATED AT 650 AUTOMALL DR, ROSEVILLE, CA 95661) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 184,000.
Sep 08, 2020
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT HEARD AN ABNORMAL RATTLING NOISE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE REAR DRIVER'S SIDE UPPER HINGE WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED. PERRY FORD OF SANTA BARBARA (440 HITCHCOCK WAY, SANTA BARBARA, CA 93105, (805) 682-2411) WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V442000 (STRUCTURE). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 204,000.
Oct 21, 2019
THE REAR WINDOW EXPLODED. IT WAS UNOCCUPIED PARKED IN THE CARPORT.
Aug 06, 2018
REAR HATCH PANEL APPLIQUE CRACKED FOR NO APPARENT REASON
Apr 28, 2018
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS A FAILURE ON THE REAR DOOR HANDLE. THE CONTACT NOTICED A CRACK BETWEEN THE DOOR HANDLE AND GLASS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 120,000.
Feb 20, 2018
+ 429 more complaints for this component
SUSPENSION
304 complaints
"TAKATA RECALL" I WAS DRIVING ABOUT 10 MILES TOOK A RIGHT INTO THE LIBIARY PARKING LOT AND MY FRONT SIDE DRIVERS TIRE SNAPPED THE BALL JOINT COMPLETELY SNAPPED AND IT BROKE THE SPRING, UPPER CONTROL ARM, SWAY BAR AND TYIROD
Mar 05, 2018
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE THE VEHICLE WAS AT A LOCAL DEALER FOR ROUTINE SERVICE, THE FRONT WHEEL BEARINGS AND HUB ASSEMBLIES WERE REPLACED. AFTER THE REPAIRS, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT WHEEL BEARINGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. WHILE DRIVING 60 MPH, THE FRONT DRIVER SIDE WHEEL DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRONT WHEEL BEARINGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.
Jun 20, 2016
INSPECTION FOUND BOTH REAR COIL SPRINGS BROKE AND DRIVER FRONT COIL SPRING ALSO BROKE. 3 BROKEN SPRINGS. NEVER HEARD OF SPRING BREAKING, EVER. SEEMS TO BE A PROBLEM WITH FORD EXPLOYERS
Jul 23, 2015
MY FORD EXPLORER STARTED MAKING A SOUND LIKE THERE WAS SOMETHING ROLLING AROUND IN BACK GATE. FIRST MECHANIC COULDN'T FIND PROBLEM. I WORKED ON THIS FOR THREE MONTHS. LOOKS AS IF IT IS THE BUSHINGS ARE WORN AND BODY IS TOUCHING FRAME. I ALSO UNDERSTAND THAT SEVERAL OTHERS HAVE HAD THIS PROBLEM. *TR
Apr 24, 2015
REAR SPRING BROKE ON LEFT SIDE, NOT EVEN RUSTED. CAR ONLY HAS 32000 MILES ON IT. HAVE BEEN SEEING THAT THIS IS A KNOWN ISSUE WITH THIS MODEL BUT NO RECALL WAS EVER INSTITUTED. A TRAVESTY. *TR
Dec 01, 2013
+ 299 more complaints for this component
VEHICLE SPEED CONTROL
145 complaints
The contact owns a 2002 Ford Explorer Sport Trac. The contact stated that after parking the vehicle, the following day it was discovered that the cruise control switch located on the steering wheel had overheated and melted. The cause of the failure was not yet determined. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in NHTSA Campaign Number: 09V399000 (Vehicle Speed Control). The contact stated that the vehicle had experienced the failure listed in the recall. The local dealer was not contacted. The failure mileage was 120,000.
Jul 31, 2023
The contact owns a 2002 Ford Explorer. The contact stated while entering the highway at approximately 45 MPH and accelerating to overtake the next vehicle, the accelerator pedal went to the floorboard however, the vehicle did not respond. The contact was able to pull over safely off the highway. There were no warning lights on the instrument panel. The contact stated that the failure was related to NHTSA Campaign Number: 00V422000 (Vehicle Speed Control). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but did not assist. The approximate failure mileage was 115,000.
Mar 30, 2022
VEHICLE ACCELERATED TO MAXIMUM RPM'S ON A CITY STREET AND WOULD NOT STOP, EVEN AFTER BRAKE APPLIED. TRIED DOWNSHIFTING, WOULD NOT WORK. RAN THROUGH A RED LIGHT, FORTUNATELY NO ONE WAS IN FRONT OF US OR GOING THE OTHER DIRECTION. HAD TO PUT IT INTO NEUTRAL AND TURN THE KEY OFF TO GET IT TO STOP. MERGED OVER AND PARKED. WHEN RESTARTED, RPM'S STILL AT MAXIMUM UNTIL HOOD WAS OPENED AND THROTTLE CABLE WAS MOVED AROUND. SCARY SITUATION AS WON'T DRIVE IT UNTIL IT IS FIXED. APPOINTMENT SCHEDULED WITH MECHANIC. SHOULD HAVE BEEN A RECALL ON THIS WITH AS MANY COMPLAINTS AS I HAVE READ ABOUT WITH THIS VERY SITUATION. WE COULD HAVE KILLED SOMEONE OR BEEN KILLED.
May 29, 2018
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. ON SEVERAL OCCASIONS, WHILE DRIVING, THE 4WD AUTO HIGH OR LOW FAILED TO OPERATE. WHILE ACCELERATING, THE CONTACT ATTEMPTED TO USE THE CRUISE CONTROL AND, ALTHOUGH THE GREEN CRUISE CONTROL INDICATOR ILLUMINATED, THE VEHICLE FAILED TO ENGAGE. A DEALER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 108,742.
Jul 06, 2017
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Jun 05, 2017
+ 140 more complaints for this component
ENGINE AND ENGINE COOLING
137 complaints
THE BODY MOUNTS ON THE VEHICLE ARE DESINTEGRATING. I TOUCHED IT WITH MY HAND AND IT FELL APART. BODY MOUNTS SHOULD LAST MUCH LONGER. *TR
Aug 14, 2012
I WAS DRIVING ON THE FREEWAY WHEN I LOOKED BACK IN MY REAR VIEW MIRROR AND NOTICED SMOKE BILLOWING OUT THE BACK OF MY CAR. I PULLED OVER. MY HUSBAND GOT OUT OF THE CAR AND LOOKED UNDER THE FRONT. I SMELLED FIRE AND HE SAID IT'S ON FIRE. MY HUSBAND SAW A LIQUID DRIPPING FROM THE CAR THAT WAS CLEARLY ON FIRE. I TURNED THE CAR OFF. WE IMMEDIATELY GOT OURSELVES AND OUR 2 YOUNG CHILDREN, AGES 7 AND 5, OUT OF THE CAR. THE FIRE STOPPED ONCE THE CAR WAS OFF. FORTUNATELY, NO ONE WAS INJURED. I WAS TOLD BY THE TOW TRUCK OPERATOR AND THE MECHANIC THAT FIXED THE CAR THAT A TRANSMISSION HOSE WAS SITTING ON THE EXHAUST PIPE, CAUSING A LEAK IN THE HOSE AND THE RESULTING FIRE. I AM ALSO CONCERNED THAT MY CAR MAY BE SUBJECTED TO A RECALL REGARDING A FAULTY CRUISE CONTROL AFTER READING ON THE INTERNET. *TR
May 30, 2012
TL* THE CONTACT OWNS A 2002 FORD EXPLORER SPORT TRAC. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN AUTOMOTIVE REPAIR SHOP WHERE A MECHANIC PERFORMED A DIAGNOSTIC TEST AND DETECTED A MALFUNCTION IN THE EMISSIONS CONTROL SYSTEM. THE MANUFACTURER HAD ISSUED A VOLUNTARY RECALL FOR THE EMISSIONS CONTROL SYSTEM HOWEVER, THE CONTACT'S VEHICLE WAS NOT INCLUDED IN THE RECALL CAMPAIGN. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 161,673.
Mar 20, 2012
THE PROBLEM IS A SUDDEN CRACKING OF THE INTAKE MANIFOLD CAUSING SLOW COOLANT LOSS. WHEN THE INTAKE FAILS THE ENGINE COOLANT POURS OUT AND THE ENGINE QUICKLY OVERHEATS. *TR
Mar 15, 2012
TIMING BELT TENSIONER......MY CAR IS MAKING NOISES AND EVERY MECHANIC I TAKE MY TRUCK TO EITHER TELL ME TO GET A NEW MOTOR OR SELL IT AND NO MECHANIC WANTS TO WORK ON IT BECAUSE ITS SO COMPLICATED... :/ AS A SINGLE MOTHER EITHER OPTION IS NOT AN OPTION....BOTH MY DRIVER AND REAR PASSENGER WINDOW MOTORS BROKE, I ALREADY PUT IN A NEW TRANSMISSION 3 MONTHS AGO...AND NOW THIS.....I TOOK IT TO THE DEALERSHIP ON 11/10/11 AND ITS FUNNY HOW THEY KIND OF LAUGH ABOUT THIS MODEL OF VEHICLE AND GIVE ME THE SAME LOOK THAT OTHER MECHANICS GIVE ME ABOUT HOW THE TENSIONER IS ON THE BACK OF THE VEHICLE AND THEY'D NEED TO TAKE THE ENTIRE ENGINE OUT TO REPAIR IT, AND IF YOU DON'T REPAIR IT THERE IS A CHANCE THAT THE TENSIONER WILL BREAK AND CAUSE THE ENTIRE BACK PART OF THE MOTOR TO BREAK......THIS NEEDS TO BE LOOKED INTO AND RECALLED SINCE THERE ARE SO MANY DRIVERS WITH THE SAME PROBLEM ON THE SAME MODEL. PLEASE HELP..PLEASE REFER TO THE THOUSANDS OF COMPLAINTS AT THE FOLLOWING SITE... HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2002/. *TR
Nov 11, 2011
+ 132 more complaints for this component
AIR BAGS
122 complaints
The contact owns a 2002 Ford Explorer. The contact stated that while her fiancé was driving 45 MPH, the driver’s side and passenger’s side air bags inadvertently deployed without an impact or a crash, causing the contact’s fiancé to swerve and drive down into a ditch. No warning lights were illuminated. The front bumper, windshield, and passenger’s side taillight were cracked. No injuries were sustained. A Police report was not filed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 118,583.
Jun 14, 2024
The light form air bad juts got on when I was driving
Jun 22, 2021
I WAS ON MOTION WHEN THE AIR BAG LIGHT TURN ON BUT I WENT TO CHECK AND THEY SAY I HAVE TO TAKE TO THE DEALER TO REPAIR
Apr 19, 2021
I WAS DRIVING ON A CITY STREET AND GOT INTO A ACCIDENT. TOTALED MY VEHICLE AND MY AIR BAGS DID NOT DEPLOY
Aug 25, 2019
TL* THE CONTACT COMPLAINED ABOUT A FATAL CRASH WHICH INVOLVED A 2002 FORD EXPLORER AND STATED THAT THE AIR BAGS FAILED TO DEPLOY. THE CONTACT STATED THAT THE VICTIM'S VEHICLE WAS FOUND THREE HOURS AFTER THE CRASH AND THE VEHICLE HAD FLIPPED UPSIDE DOWN. THE VICTIM WAS FOUND, WEARING THE SEATBELT BUT NO AIR BAGS HAD DEPLOYED. A POLICE REPORT WAS FILED (CASE NUMBER: 19-11405). THE CONTACT STATED THAT THE CITY OBSERVED A CURFEW WHEREBY THE CORONER'S REPORT STATED THAT 'DEATH WAS CAUSED BY A MULTIPLE BLUNT FORCE INJURY TO THE HEAD". THE STREET LIGHTS WERE TURNED OFF FROM 12 MIDNIGHT TO 5 AM. THE CONTACT STATED THAT THE CRASH MIGHT HAVE OCCURRED AT ABOUT 3AM. THE VEHICLE WAS TOTALED AND WAS TOWED TO THE APD (ANCHORAGE POLICE DEPARTMENT) IMPOUND. THE FAILURE MILEAGE WAS NOT PROVIDED.
Jun 18, 2019
+ 117 more complaints for this component
ELECTRICAL SYSTEM
88 complaints
BLINKERS AND GAUGES WON'T WORK ALSO BRIGHT LIGHTS DO NOT WORK. EVERYTHING ELSE WORKS FINE INCLUDING EMERGENCY FLASHERS. I'VE CHANGED RELAY AND CHECKED FUSES.
Apr 04, 2018
WELL I HAVE A 2002 FORD EXPLORER XLT. IT HAS THE TRAILER BRAKE WHICH I NEVER HAVE USED YET. I HAVE A COUPLE ISSUES WITH IT. THE THEFT LIGHT BLINKS AS LONG AS THE VEHICLE AIN'T RUNNING. SOME TIMES IT DOESN'T LIKE TO START AND HAS A BRAND NEW BATTERY. SOMETIMES WHEN PUT IN GEAR WHILE RUNNING IT WILL SHUT IT'S SELF OFF. I ALSO NOTICED WHEN I BOUGHT IT FROM ANOTHER PRIVATE SELL THAT WHEN I WAS DRIVING THE EXPLORER THAT I KEPT SMELLING A BURNING SMELL LIKE PLASTIC AND WIRES AS WELL AS SMOKE AND HEAT ADMITTING FROM THE CENTER CONSOLE AREA. I DROPPED A PIECE OF PLASTIC IN THE CENTER CONSOLE AREA. I PULLED UP THE CENTER CONSOLE AREA PLASTIC AND WITNESSED THE FACTORY WIRING THAT RUNS TO THE CENTER CONSOLE LIGHTER AND ELSE WHERE SPARKING AND SMOKING. I GOT IT TO STOP AND NOTICED THAT THE FIBERGLASS CLOTH THING THE FACTORY PUT AROUND IT WAS BADLY BURNED AS WELL AS ALMOST HALFWAY THROUGH ALL THE CENTER CONSOLE ARE WIRES ABOUT AN INCH LONG AS WELL AS THE PLASTIC BOTTOM AREA TO THE CENTER CONSOLE CUP AREA. THE BURNED PLASTIC AREA IS ALSO STARTED TO MELT. I HAVE PICTURES ON MY CELL PHONE. I SHOWED THE PICTURES TO THE RECEPTION GUY AT THE JAMESTOWN NY 14701 FORD DEALER SERVICE DESK. HE GASPED AND LOOKED GENUINELY SCARED THAT , THAT HAPPENED. I'M SCARED THAT THIS HAPPENED. I DON'T WANT IT TO CATCH FIRE GOING DOWN THE HIGHWAY WITH MY KIDS AND NEWBORN BABY IN IT. THIS IS A MANUFACTURE ISSUE WHICH I FEEL SHOULD BE FIXED AT FORDS EXPENSE NOT OURS.
Mar 05, 2018
HAD A BAD BATTERY AND NOW 4X4 WON'T WORK
Feb 11, 2018
THE FUEL GAGE IS NOT WORKING PROPERLY EVEN THOUGH I HAVE FULL TANK OF GAS
Feb 24, 2017
WELL THE ELECTRICAL HAS TO DO WITH DOORS AND WINDOW CONTROLS AND LOCKS AND DRIVER GAUGE PANEL SENSORS HAVING NEVER WORKED PROPERLY. THE BODY ISSUE HAS TO DO WITH FAILED PAINTAND POLYMER COATINGS ALONG WITH CRACKED BODY PANEL ON REAR LIFTGATE. *TR
Jan 11, 2017
+ 83 more complaints for this component
VISIBILITY
85 complaints
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT HE ATTEMPTED TO ENGAGE THE HEATER HOWEVER, THE VEHICLE EXHIBITED AN ABNORMAL NOISE AND THE HEATER WOULD NOT ENGAGE. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THE CONTACT THAT THE HEATER BOX NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
Oct 15, 2012
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE FRONT PASSENGER, REAR PASSENGER AND DRIVER SIDE WINDOWS MALFUNCTIONED. THE CONTACTED MENTIONED THAT THE WINDOWS COULD NOT BE CLOSED OR OPENED. THE DEALER WAS CONTACTED AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 149,983 AND THE CURRENT MILEAGE IS 206,000. UPDATED 11/07/12*LJ THE CONSUMER STATED ALL OF THE WINDOWS MALFUNCTIONED. UPDATED 11/07/12
Oct 15, 2012
WHEN CLOSING THE REAR HATCH GLASS, THE GLASS EXPLODED. CAR WAS PARKED INSIDE OUR GARAGE ATTACHED TO OUR HOUSE. WE WERE UNLOADING PACKAGES AND WHEN WE WERE DONE WE REACHED UP AND PULLED THE WINDOW TO CLOSE. THE GLASS SHATTERED ALL OVER. *TR
Mar 02, 2012
TL* THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. THE CONTACT STATED THAT THE REAR WINDOW HINGE WAS BROKEN. THE CONTACT STATED THAT THE FAILURE OCCURRED A TOTAL OF THREE TIMES PRIOR TO THE MOST RECENT FAILURE. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE WINDOW HINGE NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 82,000.
Oct 11, 2011
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THE ENTIRE GLASS ON ALL FOUR DOORS EXHIBITED PERMANENT STREAKS WHICH DISTORTED HIS VISIBILITY. IN ADDITION, THERE WERE SIMILAR STREAKS ON THE FRONT AND REAR WINDSHIELD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO SPECIALIZED IN AUTO GLASS. THE TECHNICIAN STATED THE FAILURE WAS CONTRIBUTED TO ACID. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 3. ALL GLASS HAS A FOG TYPE FILM AND STREAKS WHICH OBSCURES VISION DURING NIGHT TIME AND INCLEMENT WEATHER DRIVING. UPDATED 09/29/2011 *LN *TR
Aug 29, 2011
+ 80 more complaints for this component
STEERING
81 complaints
GEAR SHIFT IN STEERING COLUMN FELL OFF AS I WAS BEGINNING TO DRIVE. THE VEHICLE HAD APPROXIMATELY 95K MILES ON IT.
Jul 24, 2018
THE GEAR SHIFT JUST BROKE OFF WHILE I WAS PUTTING THE CAR IN REVERSE THIS IS EXTREMELY DANGEROUS THE CAR HAD TO BE TOWED BUT WE HAD TO FIGURE OUT HOW TO SHUT OFF THE CAR, SINCE IT WOULD NOT SHUT OFF WHILE IN REVERSE. I GOT ANOTHER WHOLE STEERING COLUMN PUT IN AND WITHIN LESS THAN 2 MONTHS THE GEAR SHIFT BROKE OFF AGAIN THIS TIME THE CAR WAS IN PARK, BUT ITS SCARY. I HAVE ATTACHED TWO PICTURES OF THE TWO DIFFERENT GEAR SHIFTS. THE PIECE THAT KEEPS BREAKING LOOKS LIKE ITS MADE OUT OF ALUMINUM NOT STEEL.
Sep 22, 2016
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE SHIFTING LEVER USED TO SHIFT GEARS FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 120,000.
Jan 12, 2016
AFTER ARRIVING BACK HOME FROM DINNER I WAS PUTTING THE CAR INTO PARK. HALF WAY BETWEEN REVERSE AND PARK THE GEAR SHIFT ARM BROKE! *JS
Jan 01, 2015
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT WAS ATTEMPTING TO EXIT THE DRIVEWAY WHEN THE STEERING WHEEL FRACTURED. THE DEALER REPLACED THE STEERING WHEEL. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 130,000. UPDATED 09/05/14*LJ UPDATED 09/11/2014 *JS
Jul 03, 2014
+ 76 more complaints for this component
SERVICE BRAKES, HYDRAULIC
71 complaints
WHILE APPLYING THE BRAKES AT APPROXIMATE SPEED OF 3 TO 5 MPH, ANTI LOCK BRAKES ACTIVATE. FORD DEALERSHIP HAD THE VEHICLE FOR 7 DAYS, REPLACED THE ANTI LOCK BRAKE SENSOR AND ADVISED ME THAT THE VEHICLE WAS FIXED. AS SOON AS I LEFT THE DEALERSHIP, I NOTICED THE SAME PROBLEM. TO DATE, FORD HAS NOT FIXED THE PROBLEM, OR REFUNDED MY MONEY FOR THE REPAIR THAT WAS NOT NECESSARY (ANTI LOCK BRAKE SENSOR.) *TR
Dec 16, 2011
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK THE VEHICLE, SHE NOTICED SMOKE AND FLAMES COMING FROM UNDER THE HOOD. THE FIRE DEPARTMENT WAS CALLED TO EXTINGUISH THE FIRE AND THE ORIGIN OF THE FIRE WAS UNKNOWN. A FIRE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHERE THE FAILURE WAS LOCATED AT THE MASTER CYLINDER. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS CONTACTED AND A CLAIM WAS FILED. THE CONTACT WAS AWAITING FURTHER INSTRUCTION BY THE MANUFACTURER. THE FAILURE MILEAGE WAS 68,000.
Jul 12, 2011
I HAVE A 2002 FORD EXPLORER I BOUGHT ABOUT A YEAR AGO. EVERYTHING WAS WORKING FINE..I HAVE MY ABS LIGHT ON..WHEN I TRY TO STOP THE CAR MY BRAKE ENGAGE BUT WHEN IT COME TO THE FINAL STOP IT GIVES AND THE PRESSURE ON THE TRUCK IS NO LONGER THERE.. I FEEL LIKE I AM GOING TO CRASH IN TO THE CAR IN FRONT OF ME.. I BROUGHT THE TRUCK TO THE MECHANIC AND CHECKED EVERYTHING AND DIDN'T FIND ANYTHING WRONG WITH IT.. NO LEAKS OR ANYTHING.. BUT DIDN'T KNOW WHAT WAS CAUSING IT... I NOTICED THAT THERE ARE MANY OF THE SAME ISSUES REGARDING THE BRAKES NOT WORKING PROPERLY.. PLEASE ADDRESS THIS ISSUE BEFORE SOMEONE GETS KILLED.. THANK YOU *TR
Feb 16, 2011
PURCHASED A 2002 FORD EXPLORER IN 2003 WITH 30,000 MILES ON IT. ALMOST INSTANTLY A HUMMING NOISE CAME FROM WHAT I THINK IS THE FRONT DRIVER SIDE, MAY BE MORE AREAS, AND WAS UNSURE WHAT TO DO WITH IT. REPLACED BRAKES A FEW YEARS LATER AND MECHANIC TOLD ME BEARINGS WERE WARPED AND NEEDED TO BE REPLACED. I ASKED THE MECHANIC WHAT THE CONSEQUENCE WOULD BE IF NO REPAIRS WERE MADE AND HE STATED NONE. I READ A MESSAGE BOARD ABOUT THE 2002 EXPLORER AND THIS SEEMS TO BE AN ISSUE FOR MANY OWNERS. I ALSO RESEARCHED THE CONSEQUENCE OF A BEARING NOT BEING REPLACED AND THE CONSEQUENCES CAN RESULT IN DEATH. PLEASE TAKE THE TIME TO RESEARCH THIS ISSUE BEFORE SOMEONE REALLY GETS HURT. *TR
Oct 03, 2008
BRAKE FAILURE 2002 FORD EXPLORER SPORT TRAC ONLY 38000 MI WHEN THIS OCCURRED IN AUG 07. I ALMOST HIT THE BACK OF A SCHOOL BUS WHEN DROPPING MY CHILDREN OFF AT SCHOOL. THE BRAKES WOULD GRIND AND NOT STOP THE VEHICLE AND SOMETIMES PULSATION WOULD OCCUR AT ANY SPEED. IT WAS LIKE THE ANTILOCK BRAKING SYSTEM WAS COMING ON WHEN IT SHOULDN'T(SUMMER DRY ROADS) AND THEN GETTING STUCK IN THE BRAKE RELEASE STATE. SO WHEN TRYING TO STOP THE VEHICLE WITH THE FOOT PEDAL, THE ANTILOCK BRAKING SYSTEM WAS WORKING AGAINST YOUR BRAKING ACTION. THIS CAUSES A VERY SCARY FEELING WHEN YOU HAVE YOUR FOOT TO THE FLOOR AND THE VEHICLE STILL REMAINS IN MOTION. THE BRAKE PADS AND ROTORS WERE REPLACED, BUT NOT THE PROBLEM. THE NEXT INCIDENCE OCCURRED IN A BUSY INTERSECTION WHEN WE WERE ALMOST HIT BY ONCOMING TRAFFIC BECAUSE THE VEHICLE WOULDN'T STOP AT A RED LIGHT. WHEN TAKING THE VEHICLE TO THE MECHANIC I ALMOST HIT 2 PEDESTRIANS IN A CROSSWALK AT A STOP SIGN. THE VEHICLE JUST KEPT ON GOING AND I QUICKLY BEEPED THE HORN FOR A NEAR MISS OF A MAN AND HIS LITTLE BOY. THE MECHANIC TOLD ME THERE IS SOMETHING WRONG WITH THE ANTILOCK BRAKING SYSTEM WHICH CAUSES THE BRAKES TO MALFUNCTION. HE SENT US TO ANOTHER MECHANIC AND HE SAID THIS IS A DEFECT IN CERTAIN FORD EXPLORER MODELS. THE ANTILOCK BRAKING SENSORS, ALONG WITH THE LOCATION OF THEM IS THE PROBLEM. HE SAID TO FIX THIS IT WOULD COST ANYWHERE BETWEEN 300-600 DEPENDING ON WHAT ELSE WAS DAMAGED, BUT HE STRESSED DRIVING THE VEHICLE LIKE THIS IS AN EXTREME SAFETY HAZARD. I WAS UPSET BECAUSE OF THE LOW MILES ON THIS VEHICLE. IT WAS ONLY OVER WARRANTY MILES BY 2000 BUT 5 YRS OLD. I COULD NOT AFFORD TO FIX THIS SO I WAS INSTRUCTED TO PULL THE FUSE ON THE ABS BECAUSE IT WAS UNSAFE TO DRIVE WITH THE ABS. I HAVE THREE CHILDREN AND THIS IS MY ONLY TRANSPORTATION. WITH THE ABS FUSE PULLED I DO NOT HAVE THE PROBLEM, BUT LACKING ABS. FORD NEEDS TO STAND BY THERE PRODUCT AND OFFER A RECALL ON THIS COMPLETELY UNSAFE MALFUNCTION OF THE ANTILOCK BRAKING SYSTEM. *TR
Sep 17, 2008
+ 66 more complaints for this component
WHEELS
43 complaints
WHEEL STUDS BREAKING OFF & CAUSING DANGER FOR MY FAMILY,THEREFORE MAKING IT UNSAFE FOR THE FAMILY.MANY REPORTS HAVE BEEN MADE ABOUT THESE PARTICULAR VEHICLES.WHEN IM ABLE I WILL GET RID OF BOTH MY FORD VEHICLES FOR MY FAMILIES SAFETY & WELLBEING.
Apr 27, 2016
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT NOTICED THAT THE REAR PASSENGER SIDE TIRE RODE ROUGHLY. THE CONTACT NOTICED THAT THREE OF THE WHEEL STUDS WERE SHEARED OFF. THE FAILURE OCCURRED FOUR TIMES WITH THE REMAINING WHEEL STUDS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 140,000. UPDATED 10/02/14*LJ THE CONSUMER STATED WITHIN 7 MONTHS THE THE REAR WHEEL STUDS SUDDENLY SHEARED OFF WHILE DRIVING. THE LAST TIME THE DRIVER WAS ON THE FREEWAY WITH 5 CHILDREN IN THE CAR. UPDATED 3/30/2015 *JS
Aug 11, 2014
I HAVE REPLACED 8 WHEEL BEARINGS ON THIS AUTO. 4-21-12 I WAS ON THE HWY TO THE NEAREST BIG CITY TOWING A BORROWED UTILITY TRAILER, WHICH IS 90 MILES FROM MY HOME, AND I AM SO FORTUNATE THAT I DID NOT LOOSE MY WHEEL. AT THE TIME, I THOUGHT IT WAS MY NEW TIRES BUT WHEN I WENT TO THE DEALER OF MY TIRES HE SHOWED ME THE PLAY THAT MY BACK WHEEL HAD AND TOLD ME I WAS A VERY LUCKY GIRL THAT MY TIRE DIDN'T SNAP OFF. FAST FORWARD AND I HAVE JUST REPLACED BOTH BACK WHEEL BEARING AGAIN WITH ONLY 23,000 MILES ON THE PREVIOUS REPLACED BEARING. 14,000 ON THE ONE BEFORE THAT! FORD YOU HAVE A PROBLEM!! *TR
Jan 19, 2014
I HAVE ONLY OWNED MY 2002 FORD EXPLORER FOR A LITTLE OVER A YEAR AND I HAVE HAD TO REPLACE THE REAR WHEEL BEARINGS 3 TIMES. JUST TODAY I HAVE NOTICED THAT THE LEFT REAR WHEEL BEARING IS GOING AGAIN AND I JUST REPLACED BOTH REAR WHEEL BEARINGS A MONTH AGO. THIS IS VERY EXPENSIVE AND I'M AM VERY DISAPPOINTED IN THE QUALITY. *TR
Mar 22, 2013
FAILURE OF REAR WHEEL BEARINGS ON BOTH SIDES. TIME BETWEEN ONSET OF NOISE AND NEAR CATASTROPHIC FAILURE WAS APPROXIMATELY 300 MILES. FEARING A HIGH PROBABILITY THAT THE FRONT WHEEL BEARINGS MIGHT FAIL WITHOUT WARNING AND POSSIBLY CAUSE A SERIOUS ACCIDENT AND INJURIES, THE ONLY OPTION WAS TO INCUR THE HIGH COST TO REPLACE ALL FOUR WHEEL BEARINGS AND RELATED PARTS. THIS IS A COMMON PROBLEM WITH FORD EXPLORERS ACROSS A WIDE RANGE OF MODEL YEARS AND IS CLEARLY A MANUFACTURING DESIGN DEFECT. NHTSA HAS BEEN MADE AWARE OF THIS ISSUE VIA A SUFFICIENT NUMBER OF COMPLAINTS FROM OWNERS AND MUST COMPEL FORD MOTOR COMPANY TO ISSUE A RECALL OF ALL FORD EXPLORERS BEGINNING WITH MODEL YEAR 2002 OR EARLIER. THE RECALL RIGHTFULLY MUST INCLUDE FULL REIMBURSEMENT FOR REASONABLE AND CUSTOMARY REPAIR COSTS INCURRED BY OWNERS AFTER WARRANTY EXPIRATION. *TR
Dec 25, 2012
+ 38 more complaints for this component
SUSPENSION,POWER TRAIN
43 complaints
OUR 2002 FORD EXPLORER XLT WITH 109,000 MILES HAS SERIOUS TRANSMISSION SLIPPAGE BETWEEN 2ND AND 3RD GEARS. THE LOCAL DEALER AND AN INDEPENDENT REPAIR SHOP STATE THAT THE TRANSMISSION NEEDS REPLACED AT A COST BETWEEN $2,500 AND $3,500. IT IS DANGEROUS TO DRIVE IN ITS CURRENT CONDITION BECAUSE THERE ARE TIMES WHEN IT WILL NOT ACCELERATE. THE REAR DIFFERENTIAL AND BALL BEARINGS ALSO NEED REPLACED ACCORDING TO 2 SEPARATE MECHANICS. THERE IS A RANDOM THUMPING COMING FROM THE BACK OF THE VEHICLE DAILY. THE COST TO REPAIR IS BETWEEN $2,000 AND $5,000. THEY CANNOT TELL US EXACTLY UNTIL THEY ACTUALLY GET IN THERE TO DO THE REPAIR. *TR
Apr 25, 2011
WHILE IN TRAFFIC TODAY, MY 2002 FORD EXPLORER SUDDENLY LOST DRIVE POWER. FORTUNATELY, THE DRIVER BEHIND ME WAS NOT TAILGATING AND NOTICED MY VEHICLE SLOW DOWN RAPIDLY. I NOW FIND THIS TRANSMISSION FAILURE IS A VERY COMMON PROBLEM WITH FORD 2002 EXPLORER. IN FACT ON ONE WEB SITE ALONE, WWW.AUTOBEEF.COM I SEE OVER 861 COMPLAINTS ON THIS ISSUE ALONE ALL WITH 2002 EXPLORERS. TRANSMISSION FAILURES IN HEAVY TRAFFIC AND AT HIGHER SPEED COULD CERTAINLY BE A SIGNIFICANT SAFETY ISSUE. ALSO LAST YEAR REPLACED BOTH REAR SPRINGS THAT HAD FAILED AND BROKE COMPLETELY AFFECTING BRAKING. *TR
Apr 14, 2010
I HAVE A 2002 FORD EXPLORER. I BOUGHT TI USED WITH 64,000 MILES ON IT. REPLACED BOTH REAR WHEEL BEARINGS. I HAVE ALSO REPLACED ALL STRUTS AND COILS SPRINGS. I HAVE AN ENGINE LIGHT ON FOR A INTAKE GASKET PROBLEM. THEN ON MY WAY HOME FROM WORK TODAY MY O/D LIGHT CAME ON. MY TRUCK HAS 130,000 MILES ON IT. BEFORE I PURCHASED EXPLORER I FOUND OUT IT WAS IN A REAR END ACCIDENT. *TR
Feb 23, 2010
I OWN A 2002 FORD EXPLORER, PURCHASED NEW IN 2001. FIRST A FEW YEARS AFTER THE VEHICLE WAS PURCHASED, MY O/D LIGHT STATED FLASHING. I BROUGHT THE VEHICLE TO MY LOCAL FORD DEALER AS IT WAS STILL UNDER WARRANTY. THE TRANSMISSION WAS OVERHAULED AND HAVEN'T HAD A PROBLEM. IN 2008 I HAD ROUTINE BRAKE REPLACEMENT DONE ON MY VEHICLE AT A LOCAL GARAGE AND WHEN THIS WAS DONE THE TECHNICIAN WORKING ON THE VEHICLE NOTICED THAT MY REAR COIL SPRINGS WERE BROKEN AND NEARLY FELL OUT. I HAD THIS PROBLEM REPLACED WITH NEW SHOCKS AND SPRINGS AND DID NOT THINK SOMETHING LIKE THIS WOULD HAPPEN BECAUSE THE VEHICLE HAD LOW MILEAGE. NOW JUST RECENTLY WITH 61000 MILES ON MY VEHICLE THE O/D LIGHT BEGAN TO FLASH AGAIN, I HAD PROBLEMS SHIFTING FROM PARK TO REVERSE, THEIR WAS A DEFINITE SLIP, AND ALSO NOTICED A FEW DAYS BEFORE THE LIGHT CAME ON THAT THEIR WAS A SHUDDER WHEN UPSHIFTING FROM 4TH TO 5TH GEAR. I BROUGHT THE VEHICLE TO MY LOCAL FORD DEALER AND THEY DETERMINED THAT I NEEDED TO REPLACE THE TRANSMISSION. DUE TO THE COST OF THIS BEING OVER $4000.00, I DECIDED TO BRING IT TO A REPUTABLE TRANSMISSION REPAIR FACILITY. I DID GET A LOWER QUOTE AND AUTHORIZED THE REPAIR. I SPOKE TO THE OWNER OF THE BUSINESS AND HE ADVISED ME THAT THE TRANSMISSION NEEDED TO BE REMANUFACTURED AND THEY ALSO FOUND WATER OR COOLANT IN THE TRANSMISSION FLUID. THE OWNER ALSO ADVISED ME OF THE FACT THAT THEIR IS A VENT FOR THE TRANSMISSION AND IT WAS PLUGGED WITH SOME SORT OF PLUG WHICH SHOULD NOT BE THEIR. *TR
May 04, 2009
36,006 MILES REAR AXLE SEALS STARTED LEAKING, HAD NEW SET PUT ON. NOT EVEN 10,000 MILES & THAT SET STARTED LEAKING. HAD THIRD SET PUT ON. 61,500 MILES & LEAKING AGAIN! MECHANIC SAYS I HAVE A BROKEN REAR COIL SPRING. COULD THE SPRINGS HAVE BEEN FAULTY ALL LONG CAUSING THE REAR AXLE SEALS TO LEAK? *TR
Mar 13, 2009
+ 38 more complaints for this component
STEERING,POWER TRAIN
42 complaints
THE SHIFT LEVER LITERALLY SNAPPED OFF AT THE STEERING COLUMN WHILE PUTTING THE CAR INTO DRIVE. CAR COULDN'T BE SHIFTED INTO PARK, STILL RUNNING. KEYS COULDN'T EVEN BE REMOVED TO TURN THE CAR OFF. VERY DANGEROUS. SEEMS LIKE A FAIRLY COMMON PROBLEM AMONG 2002 FORD EXPLORER OWNERS. MANY COMPLAINTS FILED HERE: HTTPS://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2002/ACCESSORIES-INTERIOR/GEAR_SHIFT_LEVER_FELL_OFF-2.SHTML
Nov 15, 2017
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE ATTEMPTING TO START THE VEHICLE, THE GEAR SHIFT FRACTURED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT AT THE DEALER BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 153,000.
Feb 17, 2016
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING AT APPROXIMATELY 55 MPH, THE TRANSMISSION SHIFTED FROM THIRD GEAR TO FOURTH GEAR INDEPENDENTLY AND THE VEHICLE DECELERATED. THE VEHICLE MADE AN ABNORMAL NOISE AND THE ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE TRANSMISSION WAS BURNED OUT AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, A SNAPPING SOUND EMITTED FROM THE VEHICLE AND THE STEERING WHEEL BECAME HARD TO TURN. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN DIAGNOSED THAT THE POWER STEERING PUMP WAS DEFECTIVE WHICH PREVENTED IT FROM HOLDING THE FLUID DAMAGING THE ANTI-BRAKES SYSTEM. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 144,000. THE VIN WAS NOT AVAILABLE.
Jul 20, 2015
THE HANDLE TO SHIFT THE MANUAL TRANSMISSION FROM PARK TO REVERSE BROKE OFF AT THE METAL PART INSIDE THE STEERING COLUMN. THIS IS COULD HAVE BEEN VERY DANGEROUS IF I WAS DRIVING! FORD STATES THEY NO LONGER PRODUCE THE PART. *TR
Oct 20, 2014
AFTER DRIVING INTO A PARKING SPOT I TRIED TO PUT THE CAR INTO PARK AND THE GEARSHIFT FELL. AFTER IT FELL AGAIN I TRIED ONCE MORE AND IT BROKE COMPLETELY OFF. WE HAD TO TAKE IT TO THE DEALERSHIP WHOM JUST TURNED IT OFF AND LATER INFORMED US THAT THEY WOULD HAVE TO REPLACE THE ENTIRE STEERING COLUMN WHICH WOULD COST $1700 JUST BECAUSE ONE PIECE WAS POORLY CONSTRUCTED AND MADE OF SOFT METAL. IT HAS BEEN ALMOST A MONTH AND NOW WE'RE BEING TOLD THE PART IS ON BACK-ORDER SO WE STILL HAVE NO CAR. WE'VE READ WHERE THIS HAS HAPPENED TO OTHERS BUT YET NOTHING HAS BEEN DONE ABOUT THIS PROBLEM BY THE FORD COMPANY. *TR
Mar 05, 2014
+ 37 more complaints for this component
FUEL SYSTEM, GASOLINE
39 complaints
IT HAS BECOME INCREASING MORE DIFFICULT TO FUEL THE VEHICLE. THE PUMP CLICKS AS IF THE TANK IS FULL AS SOON AS THE FUELING BEGINS AND TAKE A LONG TIME TO FILL THE TANK AS YOU HAVE TO CONTINUALLY PUSH THE TRIGGER ON THE GAS PUMP BECAUSE IT KEEPS SHUTTING AS IF THE TANK IS FULL. *TR
Aug 04, 2013
I NOTICED ONE DAY THAT MY GAS GAUGE SHOWED EMPTY WHEN I KNEW I HAD GAS, THE NEXT TIME I STARTED THE ENGINE MY GAS GAUGE WORKED. FROM THAT DAY IT WORKS SOMETIMES AND SOMETIMES IT DOESN'T. I AM AFRAID THAT IT WILL GIVE OUT COMPLETELY ONE DAY AND CAN'T AFFORD TO FIX IT. I HAVE READ MANY COMPLAINTS ABOUT THIS PROBLEM AND WONDER WHY THERE IS NOT A RECALL AS I FEEL FORD SHOULD TAKE RESPONSIBILITY HERE AS IT IS CLEARLY A DEFECT. *TR
Mar 05, 2012
2002 FORD EXPLORER AT 15000 MILES; BOUGHT TRUCK USED FROM MY BROTHER. HE NEVER DROVE IT BECAUSE HE HAD A COMPANY CAR. FUEL PUMP WENT OUT WHILE DRIVING IT HOME, DOOR AJAR LIGHT NEVER WENT OUT, CHECK ENGINE LIGHT CAME ON(SHOULD HAVE TAKEN IT RIGHT BACK TO MY BROTHER).$650.00 TO REPLACE FUEL PUMP, $100.00 TO FIX DOOR AJAR LIGHT(FIXED MYSELF), $600.00 TO FIX CHECK ENGINE LIGHT AND THAT PROBLEM WAS DIFFERENT DEPENDING ON WHICH PLACE CHECKED THE ERROR CODES. NOW THE FUEL GAGE IS GOING ALL OVER THE PLACE AND VERY POOR MPG. WAS TOLD THE SENDING UNIT IS PROBABLE CAUSE. NOW THIS 2002 EXPLORER STILL UNDER 20,000 MILES. WHAT NEXT!! *TR
Sep 02, 2011
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE FUEL GAUGE READING BEGAN TO FLUCTUATE ERRATICALLY . THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS. THE TECHNICIANS STATED SUGAR WAS FOUND IN THE FUEL SYSTEM. THE TECHNICIANS REPLACED THE FUEL PUMP,CLEANED THE FUEL TANK, AND REPLACED THE FUEL FILTER. AFTER THE REPAIRS, THE FUEL GAUGE CONTINUED TO READ EMPTY CONSTANTLY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 74,000. UPDATED 09/20/2011 *LN *TR
Aug 08, 2011
FUELING SYSTEM/FUEL PUMP FAILURE. THIS IS MY SECOND 2002 FORD EXPLORER AND I'M HAVING THE SAME ISSUE. THE FIRST EXPLORER I HAD I REPLACED THE FUEL PUMP AND CONTINUED TO HAVE THE SAME. NOW THE CURRENT 2002 EXPLORER I HAVE NOW IS EXPERIENCE THE SAME EXACT ISSUE. I'M JUST AMAZED AT HOW MANY COMPLAINTS THERE ARE ABOUT THIS PROBLEM FROM OTHER BUYERS AND IT STILL ISN'T CONSIDERED A RECALL. VERY FRUSTRATED! *TR
May 26, 2011
+ 34 more complaints for this component
LATCHES/LOCKS/LINKAGES
35 complaints
The contact owns a 2002 Ford Explorer. The contact stated that while driving 55 MPH, the hood latch independently released, causing the hood to strike the windshield. The contact was able to get to the side of the roadway and closed the hood. The contact had not taken the vehicle to a dealer. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 137,000.
Jul 08, 2022
TL* THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. THE CONTACT STATED THAT BOTH REAR INTERIOR CHILD LOCKS FAILED IN THE LOCKED POSITION. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER STATED THIS WAS A NORMAL OCCURRENCE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000.
May 01, 2015
TL* THE CONTACT OWNS A 2002 FORD EXPLORER SPORT TRAC. THE CONTACT STATED THAT THE DOOR LATCHES STOPPED WORKING AND THE CONTACT COULD ONLY GET IN AND OUT OF THE VEHICLE BY USING THE OUTSIDE DOOR LATCH ON ALL DOORS. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE MAIN DOOR MODULE FOR THE FRONT DRIVER SIDE DOOR NEEDED TO BE REPLACED. IT WAS UNKNOWN IF THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 04/13/15*LJ THE CONSUMER STATED IT IS NOT POSSIBLE TO ENTER THE VEHICLE USING THE OUTSIDE DOOR HANDLES. 3 OUT OF 4 HANDLE FAILED. 2 OUT OF 4 INSIDE DOOR HANDLES FAILED. UPDATED 6/29/2015 *JS
Mar 17, 2015
I'VE BEEN HAVING AN ISSUE WITH MY TRUCK SAYING THE DOOR IS AJAR WHEN IT'S NOT. WHILE DRIVING, THE INSIDE LIGHT WILL COME ON AND LOCK/UNLOCK THE DOORS. I NOTICED IT USUALLY HAPPENS EITHER WHILE ITS RAINING OR IF IT JUST FINISHED RAINING. SOMEONE ELSE I KNOW WHO HAS THE SAME VEHICLE (YEAR/MAKE/MODEL) SAYS THE SAME THING HAPPENS TO HIS VEHICLE. I'M WONDERING IF YOU HAVE HEARD OF THIS BEFORE AND IF SO, WHAT STEPS DO THE MANUFACTURES TAKE IN DECIDING WHETHER OR NOT A VEHICLE NEEDS TO BE RECALLED FOR A SPECIFIC PROBLEM? ANY INFORMATION YOU CAN PROVIDE WILL BE GREATLY APPRECIATED! *TR
Nov 12, 2012
DOORS WILL NOT SHUT IN THE FREEZING COLD WEATHER. WENT OUT TO THE EXPLORER TONIGHT, GOT IN, SHUT THE DOOR AND PROCEEDED TO DRIVE. I TAKE THE HIGHWAY ON RAMP AND MY DRIVERS DOOR FLEW OPEN. I STOPPED AND TRIED TO SHUT IT AND IT JUST BOUNCED OPEN AGAIN AND AGAIN BECAUSE THE LATCH WAS FROZEN. I FINALLY GET IT TO STAY CLOSED, DROP MY PASSENGER OFF AND THEN THE PASSENGER'S DOOR WOULDN'T CLOSE EITHER. I DROVE ALL THE WAY HOME HOLDING MY PASSENGER'S DOOR CLOSED. THIS TRUCK IS THE ABSOLUTE BIGGEST PIECE OF GARBAGE I HAVE EVER DRIVEN IN MY LIFE. IF YOU ARE READING THIS COMPLAINT AND HAVE NOT YET PURCHASED AN EXPLORER I STRONGLY URGE YOU TO RECONSIDER. *TR
Feb 09, 2011
+ 30 more complaints for this component
SEATS
35 complaints
RE: 2002 FORD EXPLORER SPORT TRAC. IT APPEARS THAT THE UPPER BOLT ON THE DRIVER'S SIDE HIGH BACK SEAT, THAT ATTACHES THE SEAT RECLINER MECHANISM TO THE SEAT BACK FRAME, HAS FRACTURED AND THE SEAT BACK IS PERMANENTLY IN THE RECLINED POSITION. THIS MAKES DRIVING VERY CUMBERSOME SINCE I HAVE NO BACK SEAT SUPPORT WHILE I AM DRIVING. I WAS DRIVING ON A HIGHWAY WHEN THIS HAPPENED. LUCKILY, AN ACCIDENT WAS AVOIDED. I JUST DISCOVERED THAT A RECALL EXISTS FOR THIS PROBLEM SO I CONTACTED FORD AT 1-800-392-3673 AND ENTERED THE RECALL ID 03S04 AND THE RESPONSE WAS THAT THE RECALL ID DID NOT EXIST. CAN I STILL GET MY SEAT FIXED VIA THIS RECALL? NOTE THAT THE DATE SUBMITTED FOR THE INCIDENT IS AN APPROXIMATE ESTIMATE.
Aug 31, 2019
DRIVER"S SIDE SEAT WILL GO BACK AND FORTH
Aug 16, 2016
SEAT BRACKET BROKE WHEN HITTING THE BRAKES WHEN A DEER JUMPED OUT IN FRONT OF ME. *TR
Nov 19, 2014
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE PASSENGER'S SIDE FRONT SEAT BECAME DETACHED FROM THE FRAME RAIL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE AND VIN WAS NOT AVAILABLE.
Mar 04, 2014
THE METAL BARS THAT HOLD THE SEAT TO THE FLOOR BROKE CAUSING THE SEAT TO FALL TOWARDS THE DRIVER'S SIDE DOOR WHILE I WAS DRIVING. *TR
Nov 07, 2013
+ 30 more complaints for this component
TIRES
31 complaints
TL* THE CONTACT STATED THE WHEN DRIVING A 2002 FORD EXPLORER AT APPROXIMATELY 20 MPH, EQUIPPED WITH COOPER TIRE, TIRE LINE SOLARIS AS, TIRE SIZE 225-70-R16, DOT INFORMATION WAS NOT AVAILABLE. THE FRONT PASSENGER TIRE WALL BLEW AND THE TIRE SEPARATED FROM THE RIM. THE VEHICLE WAS TOWED TO A MECHANIC. THE VEHICLE VIN, MILEAGE, INFORMATION WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED.
Dec 11, 2020
I WAS DRIVING ON I-65 SOUTH BOUND ON I-65 IN GOODLETTESVILLE, TENNESSEE WHEN MY LEFT REAR TIRE BLEW OUT. THE TIRE HAD PLENTY OF TREAD LEFT AND APPARENTLY THE STEEL BELTS CAME APART AND BLUE OUTWARD.
Jul 07, 2020
TL* THE CONTACT OWNED A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH IN THE RAIN, THE REAR PASSENGER SIDE TIRE BLEW OUT AND CAUSED THE VEHICLE TO FLIP OVER THREE TIMES. THE CONTACT SUFFERED INJURIES TO THE BACK AND NECK, BUT DID REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 01V171000 (TIRES: SIDEWALL). THE FAILURE MILEAGE AND TIRE INFORMATION WERE UNKNOWN. MA 08/11/15
May 22, 2015
TL* THE CONTACT OWNS A 2002 FORD EXPLORER WITH COOPER DISCOVERY HTP TIRES, SIZE: 235 70 R16 (N/A). THE CONTACT WAS TRAVELING 65 MPH WHEN THE FRONT AND REAR DRIVER'S SIDE TIRES BLEW OUT, CAUSING THE STEERING WHEEL TO SHAKE AND THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE CONTACT CRASHED INTO A SIDE RAIL AND WAS TRANSPORTED TO THE HOSPITAL FOR TREATMENT OF SEVERE WHIPLASH INJURIES. THE VEHICLE WAS DESTROYED AND WAS NOT INSPECTED FOR THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Dec 28, 2012
CPSC# I11A0238A. 2002 FORD EXPLORER. STUDS FOR VEHICLE REAR RIGHT TIRE COMPLETELY SNAP IN HALF. *LN
Nov 22, 2011
+ 26 more complaints for this component
UNKNOWN OR OTHER
28 complaints
AFTER JUMPING THE VEHICLE DUE TO DEAD BATTERY GEAR SHIFTER SNAPPED WHEN SHIFTING CAR INTO DRIVE. VEHICLE STUCK IN REVERSE ALSO NEED A NEW TRANSMISSION. FORM CARS ARE WORTHLESS! DON'T BUY A FORD!!
Jan 02, 2018
REAR WINDOW HINGES FAILED ON ONE SIDE OF THE VEHICLE REQUIRING BOTH HINGES THAT HOLDS THE REAR WINDOW GLASS IN PLACE TO BE REPLACED. DEALER WAS ABLE TO REPAIR HINGES BUT THE REAR WINDOW IS NOW UNABLE TO BE OPENED DUE TO LATCH BEING DAMAGED BY HINGES AND DEALER INFORMED ME THAT THEY COULD NOT FIX THE LATCH THAT WAS ATTACHED TO THE REAR WINDOW. THEY REFERRED ME TO A GLASS REPAIR SHOP TO DO THE REPAIR.
Nov 13, 2017
I WENT TO OPEN MY BACK WINDOW AND IT BROKE I HAVE HAD MANY OTHER PROBLEMS WITH MY SUV I WAS PARKED IN A PARKING LOT
Oct 12, 2017
LIFT GATE WINDOW FELL OFF THE HINGES AS EXPLAINED IN RECALL #04V442000
Jul 14, 2016
BACK GLASS SHATTERED AFTER CLOSING THE HATCH
Jun 18, 2016
+ 23 more complaints for this component
VISIBILITY,STRUCTURE
27 complaints
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS A LOUD ABNORMAL NOISE AND NOTICED THAT THE SUN ROOF WAS DETACHED. THE VEHICLE WAS TAKEN TO AN UNKNOWN INDEPENDENT MECHANIC WHO STATED THAT THE MANUFACTURER DISCONTINUED THE PART. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE SUN ROOFS WERE DISCONTINUED. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
Oct 27, 2017
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE PARKED, THE REAR HATCH WINDOW WAS CLOSED AND IT SHATTERED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 91,000. THE CONSUMER STATED AFTER THE WINDOW WAS REPLACED, SHE RECEIVED A RECALL LETTER FOR THE EXACT ISSUE. UPDATED 03/21/16.*JB
Nov 25, 2015
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. UPON OPENING AND CLOSING THE REAR HATCH, THE ROD ON THE DRIVER SIDE FRACTURED WHICH CAUSED THE GLASS TO SHATTER. THE VEHICLE WAS PARKED AT THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 111,043. UPDATED 1/15/16 *CN
Nov 02, 2015
THE REAR WINDOW SHUTTERED INTO 100 PIECES DURING THE DRIVING. THE REAR PANEL HAS CRACKED. *TR
Apr 19, 2015
THIS IS THE SECOND TIME THIS HAS HAPPENED. MY REAR TAILGATE WINDOW EXPLODED. THE CAR HAD BEEN ON FOR ABOUT TEN MINUTES, WARMING UP. I LOADED MY ITEMS INTO THE CAR THROUGH THE TAILGATE WINDOW. WHEN I WAS DONE, I CLOSED THE WINDOW. BEFORE IT WAS EVEN CLOSED, THE WINDOW EXPLODED INTO THOUSANDS OF PIECES. THERE WAS GLASS ALL OVER. THE WINDOW WAS RECENTLY REPLACED AT THE FORD DEALERSHIP. *TR
Feb 01, 2015
+ 22 more complaints for this component
POWER TRAIN,EQUIPMENT
25 complaints
I WAS AT THE SCHOOL TO PICK UP MY KIDS,I TURN ON MY FORD EXPLORER 2002 XLT V6 4.0 TO DRIVE AND THEN THE SHIFT LEVER BROKE ON NEUTRAL POSITION, THAT WAS DANGEROUS BECAUSE, HOW WILL I PARK MY CAR? IF IT HAPPENED ON A DOWNHILL, HOW ARE WE GOING TO PARK IT.IS THAT POSSIBLE TO MAKE A RECALL A FORD COMPANY TO FIX THE CAR. *TR
May 28, 2014
THE TRANSMISSION IN OUR 2002 FORD EXPLORER EDDIE BAUER STARTED FLASHING THE OD LIGHT @94,000 MILES TOOK IT TO FORD THEY SAID THE VALVE BODY AND TORQUE CONVERTER WAS BAD, FORD REPLACED THE ITEMS ABOVE FOR 2600 DOLLARS PROBLEM WENT AWAY FOR 10, 000 MILES PROBLEM IS BACK TORQUE CONVERTER AND VALVE BODY NEEDSTO BE REPLACED AGAIN. *TR
Dec 29, 2010
I WAS TRAVELING TO MT. WASHINGTON, KY. FROM LORAIN, OHIO, ( APPROX. 330 MILES). WE STOPPED AT THE REST ARE AT THE HALFWAY MARK, BETWEEN WASHINGTON CH, OH. & JEFFERSONVLLE, OH. WHEN WE CAME BACK OUT, STARTED THE CAR, & IT WOULDN'T GO INTO REVERSE. PUSHED IT OUT OF THE PARKING SPOT & IT WOULDN'T GO IN DRIVE EITHER. ABOUT 30 MILES BEFORE, IT MADE SOME CLUNKING NOISES & IT FELT LIKE WE HAD A FLAT TIRE. I TOOK IT OUT OF CRUISE CONTROL & IT DROVE NORMALLY UNTIL THE REST AREA. I HAD TO HAVE IT TOWED TO WASHINGTON COURTHOUSE & THEN BACK HOME ON MONDAY, NOV., 29TH, (AT MY OWN EXPENSE). APPROXIMATE COST OF REPAIR TO DATE WAS $2969. I HAD MY DAUGHTER & 6 YR. OLD GREAT GRANDDAUGHTER WITH ME & I FEEL THIS COULD HAVE POSSIBLY ENDED WITH DISASTROUS RESULTS. FORD HAS KNOWN ABOUT THESE FAULTY TRANSMISSIONS PROBABLY FROM DAY 1. I'M NOT TRYING TO JUST BLAST FORD, HAPPEN TO BE AN EMPLOYEE. I FEEL THEY NEED TO MAN UP & TAKE CARE OF THIS PROBLEM BEFORE IT LEADS TO SERIOUS CONSEQUENCES. *TR
Dec 10, 2010
TRANSMISSION ON MY 2002 FORD EXPLORER FAILED FOR THE 2ND TIME IN 2009 OF DECEMBER. I WAS ON THE HIGHWAY WHEN THIS HAPPEN AND COULD HAVE CAUSED AN ACCIDENT. *TR
Nov 03, 2010
MY 2002 FORD EXPLORER LIMITED 4X4 HAD A CHIMING NOISE FOLLOWED BY A O/D BLINKING LIGHT ON WED. I PUT THE CAR IN PARK AND HIT THE BUTTON FOR O/D A COUPLE OF TIMES IT THEN WENT OUT. I DROVE IT STRAIGHT HOME. I WAS ONLY TWO MINUTES FROM MY HOUSE. THE NEXT DAY I DROVE IT AND IT ACTED LIKE IT WOULDN'T OR COULDN'T SHIFT RIGHT. I DO NOT UNDERSTAND HOW A CAR THAT IS PAMPERED COULD GO SO WRONG. I HAD TO REPLACE BOTH FOUR WHEEL DRIVE MOTORS THIS WINTER AND I HARDLY USE IT. THE FOUR WHEEL WOULD NOT ENGAGE. NOW I AM TOLD THAT I PROBABLY NEED A NEW TRANNY AND THAT IT IS VERY EXPENSIVE.I DON'T HAVE ALOT OF MONEY. I HAVE ALWAYS OWNED FORD BUT NEVER AGAIN! I THINK FORD SHOULD RECALL ALL THESE TRANNYS AND FIX THEM JUST LIKE TOYOTA FIXED THEIR PROBLEMS. MAYBE I SHOULD BY TOYOTA. *TR
Jun 26, 2010
+ 20 more complaints for this component
ENGINE
22 complaints
The contact owns a 2002 Ford Explorer. The contact stated while driving 45 MPH, the vehicle shut off. The contact was able to coast off the freeway. There were no warning lights illuminated. The contact called an independent mechanic, but the mechanic declined to service the vehicle. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified about the failure and opened a case. The approximate failure mileage was 88,000.
Nov 30, 2023
MOTOR IS OVER HEATING AFTER DRIVING FOR ABOUT 30 MINS ON HIGHWAY
Jul 03, 2019
THE TIMING BELTS BROKE AND DAMAGE THE ENGINE. TRUCK HAS LESS THAN 100,000 MILES.
Sep 12, 2017
TRANSMISSION OUT FOR 3RD TIME
May 04, 2017
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED AN ABNORMAL NOISE COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000. THE VIN WAS UNAVAILABLE.
May 06, 2016
+ 17 more complaints for this component
SEAT BELTS
21 complaints
THE SEAT BELTS ON THE FRONT DRIVERS & PASSENGERS SIDES DO NOT RETRACT . THE SEAT BELTS CONSTANTLY GET CAUGHT IN THE DOOR LOCK ASSEMBLY . THIS ACTUALLY RUINED MY DOOR LOCKS ONCE ALREADY , WHICH I HAD TO REPLACE AT MY EXPENSE . I HAVE READ NUMEROUS ISSUES WITH THE SAME EXACT PROBLEM. *TR
Jan 28, 2012
2002 FORD EXPLORER LF SEATBELT BUCKLE PRETENSIONER BAD. AIRBAG LIGHT CONTINUED TO ILLUMINATE AFTER TWO REPLACEMENTS OF OVER 300.00 EA. SAFETY ISSUE? *TR
Jul 27, 2011
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE AIR BAG LIGHT CONTINUED TO ILLUMINATE. THE DEALER STATED THAT IT WAS THE SEAT BELT PRETENSIONER. THE FIRST THE FAILURE OCCURRED, THE VEHICLE WAS REPAIRED UNDER WARRANTY; YET, THE FAILURE RECURRED. THE SEAT BELT PRETENSIONER WAS REPLACED THREE TIMES. THE CONTACT WAS CONCERNED ABOUT THE SAFETY RISK. THE FAILURE MILEAGE WAS 24963 AND THE CURRENT MILEAGE WAS 80000.
Oct 22, 2010
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED HER CHILD WAS SEATED AND PROPERLY SEATED IN A CHILD RESTRAINT. THE CONTACT NOTICED THE CHILD RESTRAINT BEGAN TIPPING FORWARD. SHE FOUND THAT THE REAR DRIVER SIDE SEAT BELT WOULD NOT LATCH. THE CONTACT THEN INSPECTED THE REMAINING SEAT BELTS AND FOUND THAT ALL OF THE SEAT BELTS IN THE VEHICLE WOULD NOT LOCK INTO PLACE. THE MANUFACTURER ADVISED THERE WAS NOT A RECALL FOR THE FAILURE AND DID NOT PROVIDE ANY ASSISTANCE. THE VEHICLE WAS NOT YET REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 80,000.
Jul 16, 2010
2002 FORD EXPLORER FRONT OUT SEAT BELTS DO NOT RETRACT IN COLD TEMPERATURES. I TOOK THE VEHICLE MULTIPLE TIMES TO THE FORD DEALER AND CONTACTED FORD CUSTOMER SERVICE AND NOTHING HAS BEEN DONE TO CORRECTLY REMEDY THE SITUATION. AT ONE POINT THE DEALER TO GET RID OF ME HE INSTALLED LOW-FRICTION TEFLON TAPE ON THE D-RING BUT THAT DID NOT HELP AT ALL. THE RETURN SPRING IS TOO WEAK TO CARRY THE LOAD. THIS IS A SAFETY ITEM BECAUSE THE WEBBING IS CATCHING ON TO THE DOOR AS IT IS CLOSING CAUSING THE SEAT BELT WEBBING TO FRITTER AND EVENTUALLY TO TEAR INTO PIECES. PLEASE LOOK AND INVESTIGATE THIS MATTER IMMEDIATELY. IF THIS COMPLAINT DOES NOT REQUIRE FULL FLEDGED RECALL, I AM WILLING TO GET THE DEALER TO REPLACE FRONT SEAT BELTS AT FORD EXPENSE. *TR
Feb 15, 2010
+ 16 more complaints for this component
EXTERIOR LIGHTING
16 complaints
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT SPORADICALLY, THE BRAKE LIGHTS WOULD NOT ILLUMINATE WHEN THE BRAKE WAS DEPRESSED. THE DEALER DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE MANUFACTURER WAS AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 111,000. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
Nov 08, 2011
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE REAR TAIL LIGHTS AND BOTH TURN SIGNALS STOPPED ILLUMINATING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO INSPECTED THE LIGHTS AND STATED THAT THE WIRES WERE CORRODED AND NEEDED TO BE REPAIRED. THE MECHANIC PERFORMED THE REPAIRS. THE FAILURE RECURRED APPROXIMATELY THREE WEEKS LATER. THE MANUFACTURER WAS NOTIFIED, AND OFFERED ASSISTANCE. THE FAILURE MILEAGE WAS 111,000.
Jul 21, 2011
MY LEFT TURN SIGNAL WENT OUT. REPLACED BULB...NO CHANGE. WENT TO DEALERSHIP. THEY REPAIRED STEERING WHEEL HARNESS ISSUE. WORKED UNTIL I DROVE MY AUNT TO DET. METRO FOR A FLIGHT TO DALLAS. SPENT THE WHOLE DRIVE TRYING TO MAKE OTHER DRIVERS REMEMBER HAND SIGNALS FROM THERE TO CENTER LINE, MI ON FREEWAYS. THIS TIME THE DEALERSHIP CLAIMED THE WIRES NEEDED TO BE COVERED WITH A MELT-WRAP TO STOP THE TILT WHEEL FROM PINCHING THE WIRES. I THINK IT SHOULD HAVE BEEN RIGHT FROM DAY 1 AND FORD'S SHOULD PAY US BACK FOR BOTH THE BRAKES AND THE LIGHTS. RECALL AND FIX THIS! I HAVE NEVER HAD TO PUT THIS MUCH INTO BRAKES/LIGHTS BEFORE. I'VE BEEN DRIVING FOR 44 YEARS. ALL FORD PRODUCTS. WHAT'S THE PROBLEM WITH THIS ONE????? I NEGLECTED TO SAY THAT MY ROTORS WENT AT 12000 MILES. CAR TURNED INTO A DEATH TRAP SHORTLY AFTER. KEPT TAKING IT TO DEALERSHIP COMPLAINING THAT IT TOOK OFF AND PULLED RIGHT WHEN I BRAKED. THEY REPLACED EVERYTHING THEY COULD TALK ME INTO PAYING FOR TO THE TUNE OF $1100 AND WHEN IT DIDN'T FIX IT THEY STILL CLAIMED THAT THEIR CHARGE WAS TAKING CARE OF "OTHER" PROBLEMS. I MADE THE TECH. DRIVE WITH ME AND REPEAT WHAT CAUSED THE PROBLEM (SLOW BRAKING AS IF AT A STOP SIGN/TRAFFIC LIGHT) AND HE ACTUALLY YELPED WHEN THE TRUCK TOOK OFF AGAIN AND TURNED RIGHT ON HIM. TURNS OUT IT WAS A BAD RIGHT FRONT ANTI-LOCK SENSOR THAT COST ME A FORTUNE. TOO BAD FORD DOESN'T HAVE MORE CAPABLE TECH'S TO FIND THE PROBLEM. ALSO TOO BAD THAT THE SENSOR WASN'T WORKING WELL IN THE FIRST PLACE. BRAKE MODULE REPLACEMENT, ROTORS, PADS...STILL UNDER 30000 AND HAVE NO CONFIDENCE. ALL MY OTHER CARS/TRUCKS WENT WAY BEYOND 70000 MILES WITHOUT ROTOR PROBLEMS. I'M A "LIGHT" BRAKER. THIS IS THE FIRST TIME I EVER HAD TO DO THE BRAKES LIKE THIS. I'M BEGINNING TO THINK IT'S A CHEAP-DOWN, MORE WORK FOR THE DEALERS ISSUE. SHAME ON SOMEBODY! *TR
Jan 27, 2011
BRAKE LIGHT SWITCH INOPERATIVE (STAYS STUCK ON). *TR
Dec 20, 2010
TL*THE CONTACT OWNS A 2002 FORD EXPLORER SPORT TRAC. THE CONTACT STATED THAT THE LIGHT SWITCH THAT CONTROLS THE HEADLIGHTS HAS BEEN REPLACED FOUR TIMES. THE FAILURE OCCURRED ONCE WHILE DRIVING 25 MPH. HE FEELS THAT THE VEHICLE IS UNSAFE TO DRIVE BECAUSE THE LIGHT SWITCH MAY NOT WORK WHILE DRIVING AT NIGHT. THE CURRENT AND FAILURE MILEAGES WERE 22,000. UPDATED 01/06/09. *LJ UPDATED 01/06/09. *JB
Dec 12, 2008
+ 11 more complaints for this component
ENGINE AND ENGINE COOLING,POWER TRAIN
15 complaints
I HAD TO REPLACE TRANSMISSION AND SOLENOID, COSTING OVER $2500. *TR
Mar 25, 2014
HEARD A KNOCKING NOISE WENT TO MECHANIC. WAS TOLD I BLEW A TWO HOLES THROUGH TIMING CHAIN COVER. WENT ONLINE FOUND THAT IT IS A RECURRING PROBLEM FOR THAT YEAR OF FORD. VERY UPSET THERE IS NO RECALL. WAS TOLD IT WOULD COST AT LEAST 2000 TO FIX. FORD NEEDS TO DO SOMETHING ABOUT THIS. I WANT TO GO TO MEDIA TO LET EVERYONE THAT HAS THIS PROBLEM KNOW THAT FORD KNOWS ABOUT IT AND WILL NOT DO ANYTHING. APPARENTLY EVERYONE HAS TO PAY OUT THE [XXX] TO HAVE THIS FIXED. I'M NOT ONE OF THEM. I WANT MY CAR FIXED!!!!!!!!!!!!!!!!!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Oct 04, 2013
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE ATTEMPTING TO SHIFT FROM PARK TO THE REVERSE, THE CONTACT NOTICED THAT THE COLUMN SHIFTER HAD SEPARATED FROM THE STEERING COLUMN. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE CURRENT AND THE FAILURE MILEAGE WAS 228,000. UPDATED 04/11/12*LJ THE HEAR SHIFTER BROKE AND THE KEY WOULD NOT COME OUT OF THE IGNITION. THE SERPENTINE BELT WAS CRACKED AND HAD TO BE REPLACED. UPDATED 04/20/12
Mar 02, 2012
2002 4 X 4 FORD EXPLORER, WHILE DRIVING IN RUSH HOUR TRAFFIC THE TIMING CHAINS WENT ON THIS TRUCK. OF COURSE THE ENGINE STOPPED WORKING AND I HAD THE HUGE PROBLEM OF PUSHING IT OFF THIS 3 LANE BUSY HIGHWAY. DID GET IT OFF AND NOW WAITING TO RAISE ENOUGH MONEY FOR REPLACEMENT ENGINE. YES THE OIL WAS CHANGED EVERY 3200 - 3400 MILES, DEFAULT WITH THE FORD ENGINES, PLASTIC SPROCKS. SO I AM WITHOUT A TRUCK UNTIL MONEY IS RAISED OR FORD DOES A RECALL. I KNOW! THERE WAS NO SIGN OTHER THAN A SLIGHT NOISE STARTING AND CALLED THE GARAGE AND NEVER GOT THERE. MY TRUCK IS IN GREAT SHAPE, NO RUST, NO ACCIDENTS AND I LOVE TO DRIVE IT! THE GAS IS NOT BAD AT ALL IF YOU DON'T HORSE IT! *TR
Feb 15, 2011
MY WIFE'S 2002 FORD EXPLORER HAD A WHINE IN THE REAR END SINCE IT WAS NEW AND IT CONTINUED TO GET WORSE WITH TIME. AT ABOUT 55K MILES IT WAS SO BAD THAT WE HAD TO HAVE THE ENTIRE DIFFERENTIAL REBUILT AT A COST OF OVER $1,000. AT 65K MILES THE ENGINE HAD BEGUN TO MAKE NOISE AND IT BECAME MUCH LOUDER RAPIDLY. THE ENTIRE CAM DRIVE (TIMING CHAIN, SPROCKETS, TENSIONERS) HAD BEEN GROUND UP. THE TENSIONER PADS HAD 3/8" DEEP GROOVES WORN INTO THEM AND THERE WERE METAL SHAVINGS EVERYWHERE. THE BILL THIS TIME WAS ALMOST $1,300. IT IS INTERESTING THAT ALL THE PARTS THAT WERE REPLACED WERE A DIFFERENT DESIGN THAN THE ORIGINALS. IF THERE WAS NOTHING WRONG WITH THE ORIGINAL DESIGN, WHY SPEND THE MONEY TO CHANGE THEM? OF COURSE FORD WOULD NOT ADMIT THAT THEY HAD A PROBLEM WITH THE TIMING CHAIN FOR THE CAMS. AFTER THE TIMING CHAIN WAS FIXED THERE WAS STILL A NOISE SO WE TOOK IT BACK TO THE SHOP THAT DID THE WORK. WITH A STETHOSCOPE THE NOISE WAS ISOLATED TO THE BELLHOUSING/TORQUE CONVERTER AREA. WE TOOK IT TO A TRANSMISSION SHOP WE TRUST AND HE THOUGHT IT WAS A CRACKED FLEX PLATE BECAUSE THAT HAPPENS FREQUENTLY ON THESE VEHICLES AND IT CAUSES THAT KIND OF NOISE. THE FLEX PLATE WAS FINE AS WAS THE FRONT PUMP ON THE TRANSMISSION AND THE STARTER DRIVE. THE ONLY THING LEFT IN THAT AREA WAS THE TORQUE CONVERTER SO WE REPLACED THAT. THE NOISE WAS STILL THERE. HE SAID THAT THE NOISE HAD TO BE COMING FROM THE TRANSMISSION AND THAT WOULD BE A $2,000 REPAIR. I'VE HAD IT WITH FORD AND THEIR "QUALITY IS JOB ONE" OR WHATEVER THEIR CURRENT ADVERTISING LIE IS. THIS CAR IS A LEMON AND THEY WON'T ADMIT TO A SINGLE THING BEING WRONG WITH IT. EVERY DRIVELINE COMPONENT HAS HAD TO BE FIXED AND IT ONLY HAS 67K MILES ON IT. FORD SHOULD BE ASHAMED OF THE WAY THEY HANG THEIR CUSTOMERS OUT TO DRY. EVEN THOUGH I HAD TO IDENTIFY A PARTICULAR DATE BELOW, THIS CAR HAS HAD MAJOR PROBLEMS SINCE IT WAS NEW IN 2002. *TR
Jul 14, 2008
+ 10 more complaints for this component
SUSPENSION,WHEELS
14 complaints
THE REAR SUSPENSION IS BROKEN ON EITHER SIDE OF VEHICLE, THE REAR PASSENGER SIDE BEARINGS WERE REPLACED, NOW THE DRIVERS REAR WHEEL BEARINGS ARE SHOT.
Sep 10, 2015
2002 FORD EXPLORER. CONSUMER STATES PROBLEM WITH TIRES *TGW THE CONSUMER EXPERIENCED A TIRE BLOW ON THE RIGHT REAR TIRE. WHEN TRIPLE AAA ARRIVED, THE CONSUMER WAS INFORMED THE REAR COIL SPRING ALONG WITH 3 LUG NUTS HAD FAILED. IN JULY 2010, THREE MORE LUG NUTS BROKE AGAIN. *JB
Dec 06, 2010
MY FIRST OCCURRENCE WAS APPROXIMATELY SEPT 2008 WHEN I PULLED INTO A DRIVEWAY AND FELT AN ODD BUMP UPON LEAVING THE VEHICLE WAS WOBBLING WHEN I STOPPED AND TOOK THE CAP OFF OF THE LUG NUTS I NOTICED THE STUDS WHERE BROKEN ON THE DRIVERS SIDE REAR. THOUGHT WE HAD IT FIXED BY HAVING THE STUDS REPLACED. WRONG ABOUT 2 MONTHS LATER IT HAPPENED AGAIN. WAS TOLD THE HUB AND BEARING NEEDED REPLACED SO WE REPLACED THEM. UPON INSPECTION THE PASSENGER SIDE REAR HAD STARTED DOING THE SAME THING. SO WE REPLACED THAT SIDE AS WELL. THAT LASTED ABOUT 4 MONTHS AND WE WENT TO HAVE NEW TIRES PUT ON THE VEHICLE THE MECHANIC SAID THAT OUR BEARINGS WERE BAD AGAIN AND NEEDED REPLACED. SO WE DID REPLACE THEM. ABOUT 4 MONTHS LATER IT STARTED ALL OVER AGAIN WITH THE STUDS BREAKING OFF. IN ONE INCIDENT I LOST ALL LUG NUTS BUT ONE ON THE DRIVERS SIDE AT ONCE WITH MY KIDS IN THE VEHICLE. THIS IS A SERIOUS PROBLEM FOR MY FAMILY BEING THAT WE DEPEND ON THIS VEHICLE AND CANT AFFORD ANOTHER BUT YET CAN'T FIND WHY THIS PROBLEM ISN'T AND APPARENTLY CANT' BE FIXED. I'VE DONE EVERYTHING THE GARAGE HAS TOLD ME TO DO. THE LOCAL FORD DEALER SAYS MY PROBLEM IS THAT I'M NOT PUTTING GOOD QUALITY FORD PARTS IN THERE FROM THEM. CAN ANY ONE HELP. UPON RESEARCH I HAVE FOUND THAT THERE ARE OTHERS WITH THE SAME TYPE OF VEHICLE HAVING THE SAME PROBLEM. I HAVE NEVER OWNED A VEHICLE THAT HAS DONE THIS. *TR
Feb 17, 2010
TOOK THE TRUCK INTO HAVE A VIBRATION AND NOISE CHECKED OUT COMING FROM THE REAR OF THE VEHICLE. TURNED OUT TO BE A FAILURE OF PASSENGER REAR KNUCKLE ASSEMBLY AND WHEEL BEARING. WENT ON CAR COMPLAINTS.COM TO SEE IF A RECALL WAS ISSUED FOR THIS. THERE WERE REPORT OF THE SAME TYPE OF FAILURE WITH THE WHEELS ACTUALLY COMING OFF. *TR
Jan 31, 2010
THIS COMPLAINT IS CONCERNING THE WHEEL BEARINGS ON ALL 2002 FORD EXPLORERS AND THE FREQUENCY IN WHICH THEY BREAK OR COME LOSE CAUSING LOSE OF CONTROL OF THE VEHICLE. THIS HAS HAPPENED ON MY VEHICLE ON 5 OCCASIONS, THE LAST OF WHICH FORD REFUSES TO REPLACE AT THEIR COST DUE TO IT BEING OUT OF WARRANTY. THE FIRST INCIDENT HAPPENED IN FEBRUARY 2007 WHEN MY RIGHT FRONT BEARING BROKE WHILE I WAS ON AN HIGHWAY OVERPASS DRIVING AT APPROXIMATELY 60 MPH AND ALMOST LOST CONTROL OF MY VEHICLE AS THE WHEEL NEARLY COMES OFF WHEN THIS HAPPENS AND THE VEHICLE JERKS. THE TRUCK WAS TOWED INTO THE DEALERSHIP FOR REPAIR. THE SECOND INCIDENT HAPPENED IN JANUARY 2008 WHEN MY LEFT FRONT WHEEL BEARING BROKE. THIS TIME I WAS THANKFULLY NOT ON THE EXPRESSWAY BUT ONCE AGAIN THE VEHICLE WAS TOWED INTO THE DEALERSHIP FOR REPAIR AS IT WAS NOT DRIVABLE. WHEN THE VEHICLE WAS IN FOR REPAIR THIS TIME I REQUESTED THAT THE REAR BEARINGS BE CHECKED AND REPLACED IF NECESSARY AND IT WAS FOUND THAT THOSE TWO BEARINGS ALSO NEEDED REPLACEMENT. NOW, IN OCTOBER 2009, ONCE AGAIN MY FRONT LEFT WHEEL BEARING IS LOSE AND NEEDS TO BE REPLACED. I CALLED FORD REGARDING THE POSSIBILITY THAT THE BEARINGS ARE FAULTY AND THAT SOMEONE IS GOING TO BE KILLED DUE TO THIS ISSUE BUT THE CUSTOMER SERVICE CENTER JUST SAYS TO MAKE A COMPLAINT. THEY ALSO WILL NOT COVER THE COST OF THE REPAIR AS IT IS OUT OF THEIR 12 MONTH OR 12,000 MILE WARRANTY PERIOD. I HAVE STARTED RESEARCHING THIS ISSUE AND HAVE FOUND 28 PAGES OF COMPLAINTS FROM PEOPLE HAVING THE SAME ISSUE AND THIS IS JUST ONE WEBSITE. THIS SEEMS TO BE A COMMON OCCURRENCE WITH THE BEARINGS ON 2002 EXPLORERS. THIS IS SUPPOSED TO BE A SEALED FACTORY PART THAT USUALLY DOES NOT REQUIRE REPAIR AND I AM ON MY FIFTH REPAIR. I AM CONCERNED FOR MY OWN SAFETY AND THE SAFETY OF OTHERS. *TR
Oct 28, 2009
+ 9 more complaints for this component
POWER TRAIN,ELECTRICAL SYSTEM
13 complaints
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE TRANSMISSION INDEPENDENTLY SWITCHED TO 4 WHEEL DRIVE AND THE VEHICLE STALLED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSFER CASING AND IGNITION COILS NEEDED TO BE REPLACED. THE IGNITION COIL WAS REPLACED AND THE TRANSFER CASING WAS REPAIRED HOWEVER THE FAILURE RECURRED. AN UNKNOWN DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURES. NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 80,000.
Jan 17, 2020
DRIVING ONE DAY THE OD OFF LIGHT BEGAN FLASHING NOW IT SHIFTS HARD AND CLINKS AND CLACKS GOING DOWN ROAD
Aug 31, 2016
THERE WAS NOT WARNING LIGHTS ON DASH, TRUCK SLOWED DOWN THEN ENGINE RACED UP ALL ON ITS OWN TURNED I TURNED OFF ROAD SHIFTED TO NUTRAL AND SAT UNTIL THE RACING STOPPED CONTINUED ON TO AUTO PART STORE WHERE THEY PLUGGED INTO ENGINE IT READ STRANGE CODES..
Feb 29, 2016
MY GEAR SHIFT BROKE AS I WAS PUTTING INTO GEAR AND IT JUST FELL INTO MY HANDS IT BROKE INTO TWO HALF A PIECE THAT SHOULD NOT BROKE AND AS I WAS GOING SOMEWHERE THE TRUCK JUST STARTING GOING CRAZY THE LIGHTS WAS FLASHING ON AND OFF THE ALARMS WAS GOING OF THE LIGHTS FLASHIN,SOMETIMES IN THE MIDDLE OF THE NIGHT THE ALARM JUST GOES OFF ON IT ON WE SEE ALL THIS HAPPEN AND NO ONE IS BY THE TRUCK NO CATS DOGS NOTHING. *TR
Jul 05, 2014
I COME TO REALIZE IN THE AUTOMOTIVE INDUSTRY VEHICLES DO NOT A TRANSMISSION GAUGE. TRANSMISSION SENSORY LIGHT TO LET YOU KNOW WHEN YOUR TRANSMISSION FLUID IS GETTING LOW. THIS IS A PROBLEM FOR ME AND MANY MORE AMERICANS. MY FORD EXPLORER SPORT TRAC DO NOT HAVE A TRANSMISSION SENSORY LIGHT OR A GAUGE. THE TRANSMISSION IS SLIPPING AND NOT SHIPPING OUT GEARS RIGHT. SOMEONE IS RESPONSIBLE FOR THIS PROBLEM. WE HAVE ALL OTHER FLUID GAUGES EXCEPT A TRANSMISSION GAUGE. *TR
Nov 17, 2011
+ 8 more complaints for this component
POWER TRAIN,STRUCTURE
13 complaints
MY 2002 FORD EXPLORER 4.6L IS HAVING MAJOR TRANSMISSION PROBLEMS AT ONLY 110K MILES. IT HESITATES SHIFTING GEARS AND SLIPS WHILE DRIVING. THE VEHICLE ALSO STALLS WHEN STOPPING AT A RED LIGHT OR STOP SIGN. IT HAS THE INFAMOUS CRACK DOWN THE BACK HATCH. BOTH ARE PROBLEMS THOUSANDS OF CUSTOMERS HAVE COMPLAINED ABOUT YET FORD DOES NOTHING. THE TRANSMISSION PROBLEM IS A VERY EXPENSIVE COST TO REPAIR AND IT SHOULDN'T BE THE CUSTOMERS RESPONSIBILITY WHEN FORD KNEW THERE WAS A PROBLEM.
Apr 06, 2016
I PURCHASED THIS TO USE AS A SECOND VEHICLE FOR CAMPING TRIPS SO THE MILEAGE ON IT IS VERY LOW FOR ITS AGE. SUDDENLY ONE DAY OF NORMAL LOCAL DRIVING, THE O/D LIGHT STARTED FLASHING AND THE VEHICLE STARTED TO RUN VERY ROUGH. IT COULDN'T SEEM TO ACCELERATE AND RPMS WERE HIGH. I HAD TO DRIVE HOME WITH EMERGENCY FLASHERS ON SINCE THE CAR FELT LIKE IT WAS GOING TO DIE ANY MOMENT. SINCE O/D FLASHING MEANS SOMETHING WITH TRANSMISSION, I TOOK IT TO TWO DIFFERENT TRANSMISSION REPAIR SHOPS WHO BOTH DIAGNOSED A BAD TRANSMISSION THAT WOULD NEED TO BE REPLACED AT ABOUT $3,500. I WAS SHOCKED THAT I WOULD NEED A NEW TRANSMISSION WITH ONLY 43000 MILES ON VEHICLE DESPITE ITS AGE. BOTH SHOPS INFORMED ME THAT THE 2002 FORD EXPLORERS ARE NOTORIOUS FOR BAD TRANSMISSIONS. I CALLED FORD MOTOR COMPANY TO REQUEST ASSISTANCE WITH THIS REPAIR. THEY WOULD NOT HELP ME IN ANY WAY. THE VEHICLE IS NOT DRIVABLE AND I AM NOT IN A FINANCIAL POSITION TO TAKE ON SUCH AN EXPENSIVE REPAIR FOR A SECOND VEHICLE. RIGHT NOW IT IS SITTING UNUSED IN MY DRIVEWAY WHILE COSTING ME TO KEEP IT INSURED. CAN'T BELIEVE THIS HAS HAPPENED TO ME SINCE I THOUGHT I WAS BUYING A REPUTABLE PRODUCT. FORD ABANDONED ME WHEN THEIR PRODUCT FAILED. I WILL NEVER BUY ANOTHER FORD PRODUCT AGAIN. THE LEAST FORD COULD HAVE DONE WAS ASSUME RESPONSIBILITY FOR THEIR MISTAKES AND NOT CHEAT THE PUBLIC. OTHER ISSUES I AM HAVING IS FLAKING PEELING PAINT AND A CRACK THROUGH THE FORD EMBLEM ON THE REAR DOOR PANEL. *TR
Aug 21, 2014
THE BODY MOUNTS HAVE DETERIORATED TO A POINT THAT THEY ARE CRUMBLING AND ARE NOT SUPPORTING THE FRAME TO THE BODY AND NEED TO BE REPLACED FOR SAFETY REASONS. THE TRANSMISSION FAILED WITHOUT ANY WARNING AND HAD TO BE REBUILT. NEITHER OF THESE PROBLEMS SHOULD EXIST ON A VEHICLE THAT IS WELL MAINTAINED AND HAS ONLY 52,000 MILES. THESE PROBLEMS APPEAR TO BE COMMON WITH THIS VEHICLE AND NEED TO BE ADDRESSED BY FORD. *TR
Dec 28, 2011
I HAVE 2 ISSUES WITH MY 2002 FORD EXPLORER..THE FIRST ISSUE IS WITH THE TRANSMISSION. I BOUGHT THIS LAST YEAR AND TOOK IT BACK TO WHERE I BOUGHT IT 2 DAYS LATER AND THEY HAD THE TRANSMISSION SHOP THEY DEAL WITH LOOK AT IT AND WAS TOLD THERE'S NOTHING WRONG. WHEN I GO TO PUT IT IN DRIVE OR REVERSE THE VEHICLE WONT MOVE. ONCE I START DRIVING THE TRANSMISSION KEEPS SLIPPING AND WHEN STOPPED AT RED LIGHT OR STOP SIGN I HAVE TO BE VERY CAUTIOUS BECAUSE IT WONT GO AND WANTS TO DRIFT BACKWARDS AND WANTS TO STALL AND I DON'T WANT TO CAUSE AN ACCIDENT BY DRIFTING INTO SOMEONE. I HAVE TO DEAL WITH THIS EVERYDAY AND IT'S GETTING OLD NOW. THE SECOND ISSUE IS THE REAR HATCH/DOOR.. TODAY I TOOK NOTICE THAT THERE IS A CRACK RIGHT UNDER THE WINDOW WHERE THE REAR FORD EMBLEM IS LOCATED. *TR
Jan 28, 2011
I TOOK A TRIP FROM HOME IN OK TO CANTON, TX ON RETURN HEARD LOUD NOISE WHEN I STOPPED TO HAVE THE VEHICLE INSPECTED I FOUND OUT THE FRONT DRIVE SHAFT WAS COMING OUT. IN MARCH OF 2008 I NOTICED A NOISE COMING FROM THE REAR OF THE EXPLORER. WHEN I HAD IT INSPECTED I WAS TOLD THE REAR END NEEDED TO BE REPLACED. THIS COST ME OVER $2000.00. MY TRANSMISSION IS NOW SLIPPING AND AFTER READING OTHER COMPLAINTS I FEAR THE WORSE IF I HAVE MY TRANSMISSION CHECKED. WHO DO WE CONTACT TO HAVE A LAWSUIT STARTED? MY TRUCK NOW HAS APPROXIMATELY 110,000 MILES. I HAVE REPLACED THE FRONT DRIVE SHAFT, REAR END ASSEMBLY. MY AIR BAG LIGHT STAYS ON AND THE REAR PANEL BELOW THE BACK WINDOW HAS CRACKED. I HAVE ALL THE COMPLAINTS LISTED EXCEPT FOR THE GEAR SHIFTER BREAKING OFF IN MY HAND. *TR
Jun 18, 2009
+ 8 more complaints for this component
POWER TRAIN,ENGINE
11 complaints
IN 2009 ON THE WAY TO OUR FAMILY VACATION OUR TRANSMISSION FAILED. WE HAD IT TOWED AND THE TRANSMISSION REPLACED WITH A FORD REBUILT TRANSMISSION WITH A WARRANTY PURCHASE. IN 2012 THIS REBUILT TRANSMISSION FAILED AND WE HAD IT TAKEN TO A FORD DEALER AND THE TRANSMISSION REPLACED WITH ANOTHER TRANSMISSION. THIS CURRENT TRANSMISSION IS EXHIBITING THE SAME SYMPTOMS AS THE LAST TWO DID PRIOR TO FAILURE. *TR
Mar 27, 2015
STARTED MY VEHICLE IT MADE A CLUNKING NOISE THEN DIED. THE TIMING CHAIN BROKE AND BROKE ALL THE VALVES OFF THE MOTOR. *JS
Feb 07, 2015
BOUGHT AN EXPLORER WE THOUGHT WAS A PRIVATE OWNER ON CRAIGLIST IN CHICAGO, AND FOUND OUT HE WAS A DEALER FROM INDIANA. HE SIGNED THE TITLE AS FIRST AUTO INC. 2620 165TH IN HAMMOND IN 46323. THE NAME OF SELLER IS [XXX] . THE DMV FILE A COMPLAINT ON OUR BEHALF AND STATED WHAT HE DID WAS ILLEGAL. WE DID NOT KNOW HE WAS A DEALER TIL WHEN WE TRIED TO TRANSFER OUR PLATES THE NEXT DAY. WE TOOK THE TRUCK IN FOR SERVICE AND MY MECHANIC STATED THAT CARFAX HAS THE MILES ALMOST 80,000 MORE THAN WHAT IS ON THE ODOMETER. THE ODOMETER LISTED 110,000 AND CARFAX WAS FAR PAST THAT AMOUNT. THE DEALER ROLLED BACK THE MILES OF EXPLORER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Dec 27, 2014
OVERDRIVE LIGHT CAME ON. CHECK TRANSMISSION LIGHT CAME ON. THE TRUCK SUDDENLY STARTED SCREECHING LOUDLY, NEARLY CAUSED AN ACCIDENT WHILE GOING TO THE AIRPORT ON AN EXPRESSWAY. *TR
Dec 17, 2014
TIMING CHAIN PROBLEMS; BACK CHAIN 'PLASTIC' TENSOR BROKE AND AFFECTED CRITICALLY ENTIRE ENGINE. MANY PEOPLE WITH THE SAME PROBLEM. TRANSMISSION SOLENOID PROBLEMS; SHIFT ROUGH FROM 1ST TO 2ND. PUT NEW SOLENOID BLOCK, PROBLEM STILL THERE. FORD DOES NOT KNOW WHAT THE PROBLEM IS. MANY PEOPLE WITH THE SAME PROBLEM. *TR
Jun 11, 2014
+ 6 more complaints for this component
EQUIPMENT
10 complaints
WATER AND MELTING SNOW LEAK INTO THE VEHICLE ONTO THE DOME LIGHTS, GARAGE DOOR OPENER, AND SUNROOF SWITCH AND MOTOR DUE TO THE SUNROOF DRAIN HOSES BECOMING CLOGGED OR DEVELOPING HOLES IN THEM. WATER COMING IN CONTACT WITH THESE ITEMS CAN SHORT THEM OUT OR START A FIRE. *LN
Feb 01, 2011
I WOULD LIKE TO MAKE A COMPLAINT REGARDING THE FORD WINDOW REGULATOR. I KNOW THAT THE F150 I BELIEVE HAS HAD THE SAME COMPLAINTS. HOWEVER, I CURRENTLY OWN A 2002 FORD EXPLORER. BOTH WINDOW REGULATORS HAVE BROKE ON MY VEHICLE A WEEK APART. I BELIEVE THAT SINCE SO MANY PEOPLE ARE HAVING A PROBLEM WITH THEIR FORD VEHICLE WINDOW REGULATORS THAT THIS SHOULD BE A RECALL. I KNOW THAT AFTER A CERTAIN YEAR FORD HAD CHANGED THE WAY POWER WINDOWS WORKED. WELL, NOW THE WINDOW CABLE ON BOTH BACK WINDOWS HAS SNAPED. I WOULD LIKE TO CONTACT FORD TO MAKE A COMPLAINT AND TO SUGGEST A RECALL FOR THE WINDOW REGULATORS ON THE 2002 FORD EXPLORERS. THANK YOU.
Apr 03, 2010
BLEND DOOR IN ALL FORD EXPLORERS CAUSES NO HEAT, ICY FOGGY WINDSHIELDS!!!!
Mar 30, 2010
THE SMELL OF MOLD IS COMING OUT OF THE A/C. ALL THE DEALERSHIP DID WAS DEODORIZE THE VENTS. THE MUSTY ODOR PERSISTS. I HAVE READ THAT OTHERS HAVE THE SAME PROBLEM WITH THEIR 2002 FORD EXPLORERS. *LA
Oct 15, 2003
VEHICLE RUNS AT IDLE FOR APPROXIMATELY 20 WITH AC ON EITHER AUTO OR RECYCLED AIR. THE EXTERNAL TEMPERATURE STARTS TO COUNT DOWN TO 50 DEGREES AND STAYS THERE UNTIL VEHICLE IS TRAVELING AGAIN. THIS CAUSES THE AUTO TEMP TO ADJUST.
Jul 30, 2003
+ 5 more complaints for this component
FUEL/PROPULSION SYSTEM
9 complaints
I DO NOT KNOW WHEN THE PROBLEM ORIGINATED BUT I BOUGHT THIS VEHICLE IN APRIL 2016 AND GAS COULD NOT FLOW INTO THE TANK FREELY WITHOUT STOPPING. IT HAD TO TRICKLE IN SLOWLY. ALSO, THE CHECK FUEL CAP CAME ON DURING THIS ISSUE BUT WHEN TESTED, PASSED AS IF NOTHING WAS WRONG. TOO MANY OTHER OWNERS REPORT THE SAME ISSUE ON EXPLORER FORUMS FOR THIS TO BE AN ISOLATED OCCURRENCE. IT SEEMS THIS IS FAULTY DESIGN OR WORKMANSHIP AND OWNERS SHOULD BE INFORMED AND THE VEHICLES RECALLED.
Jun 15, 2017
GAS GUAGE REGISTRES EVERY NOW AND THEN - 97% OF THE TIME IT SAYS CHECK GUAGE -AND NOTHING ON THE FUEL GUAGE THEN ALL OF A SUDDEN IT WILL WORK FOR ABOUT 10 MIN., THEN IT GO BACK TO CHECK GUAGE
Nov 24, 2015
EVER SINCE I HAVE OWNED THE VEHICLE I HAVE NEVER BEEN ABLE TO CONTINUOUSLY PUMP A FULL TANK OF GAS. IT TAKES ROUGHLY 25 MINUTES TO GET A FULL TANK. *TR
Mar 01, 2015
BROUGHT VEHICLE IN JAN 2014. EVERY SINCE FIRST DAY BROUGHT, HAD A PROBLEM WITH GETTING FUEL INTO VEHICLE WITHOUT FUEL PUMP CLICKING AS IF VEHICLE IS FULL. THIS HAPPENS AT ABOUT EVERY FUEL STATION I GO TO. THIS IS VERY FRUSTRATING. BROUGHT PLENTY OF FORDS, BUT THIS IS THE FIRST ONE THAT DOES THIS. BEFORE I GET A FEW OUNCES OF FUEL INTO THE VEHICLE IT WILL CLICK AND CONTINUE DOING THIS AS LONG AS IM TRYING TO PUT IN FUEL. LOVE VEHICLE BUT HATE IT BECAUSE OF THIS. I READ ON OTHERS HAVING SAME PROBLEM. CAN SOMEONE PLEASE HELP US ALL./ THIS IS DEFINITE A RECALL. [XXX] (RETIRED VET / RETIRED U. S. POSTAL SVC. ). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Sep 05, 2014
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED WHILE AT AN INDEPENDENT MECHANIC FOR UNRELATED REPAIRS HE WAS INFORMED THAT BOTH FUEL TANK STRAPS WERE CORRODED AND HAD TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 116,550.
Feb 28, 2013
+ 4 more complaints for this component
POWER TRAIN,WHEELS
9 complaints
WAS DRIVING ON THE HIGHWAY AND FELT A SHARP JERK/PULL TO THE RIGHT. AT FIRST THOUGHT IT WAS A FLAT TIRE SO GOT OFF ON NEXT EXIT. WASN'T A FLAT TIRE BUT COULD SMELL SOMETHING AWFUL. MADE GRINDING SOUND AND STILL HAD BAD SMELL, KNEW WE HAD TO DRIVE IT BACK TO THE PLACE WE ARE STAYING AT. HAD HAZARD LIGHTS ON AND ONLY DROVE 10-15 MPH BECAUSE OF THE SOUND AND BECAUSE OF HOW SCARY IT WAS. KNEW SOMETHING BAD WAS HAPPENING TO OUR CAR. BRAKES AT THIS POINT PRACTICALLY WENT OUT. WOULD NOT HAVE TO PRESS BRAKES TO STOP VEHICLE AT A RED LIGHT, THE CAR WOULD JUST STOP. STEERING WHEEL WAS NOT EVEN, BUT MORE OR LESS 90 DEGREES TO THE RIGHT. PULLED INTO THE NEIGHBORHOOD AND INTO THE DRIVEWAY AND A CAR LEAVING THE STREET SAW THAT OUR VEHICLE AT THIS POINT WAS ON FIRE! EXTINGUISH FIRE (SINCE IT WAS A GAS FIRE) AND LOOKED AT THE DAMAGE. LOOKS LIKE THE FRONT DRIVER SIDE WASN'T EVEN CONNECTED TO ANYTHING. DO NOT KNOW HOW OR WHEN FIRE STARTED BUT THE FLAMES WHEN WE NOTICED WERE ABOUT 1 FOOT TALL AND WIDE BY THE INTERNAL DRIVER SIDE WHEEL. *TR
Aug 10, 2014
I WAS DRIVING MY 2002 FORD EXPLORER ABOUT 25MPH WHEN I FELT THE REAR END DROP DOWN. PULLED OVER TO THE SIDE OF THE ROAD AND ALL 5 STUDS HAD SHEARED OFF. THE SECOND TIME IT HAPPENED I WAS ONLY BACKING OUT OF MY DRIVEWAY WHEN I PUT IT INTO DRIVE & STARTED TO ACCELERATE THE OPPOSITE SIDE STUDS SHEARED OFF. THIS TIME ONLY 4 STUDS BROKE SO I LIMPED THE TRUCK BACK ONTO MY DRIVEWAY. THE THIRD TIME THIS HAPPENED I WAS DRIVING ABOUT 15MPH GOING AROUND A TURN & 4 STUDS BROKE OFF AGAIN. IF I WAS GOING ANY FASTER THE TRUCK COULD HAVE FLIPPED OVER. *TR
Jan 12, 2013
2002 FORD EXPLORER, REPLACED FRONT LEFT AND LEFT REAR WHEEL BEARINGS. NOW THE RIGHT REAR BEARING IS GOING OUT. MECHANICS AT FORD DEALERSHIP SAID ITS A COMMON PROBLEM. FORD NEEDS TO RECALL THESE. *TR
Dec 07, 2009
2002 FORD EXPLORER(XLS)ONE BY ONE EACH WHEEL(BEARING) HUB HAD TO BE REPLACED!THE WHEELS ON MY TRUCK WERE ACTUALLY ABOUT TO FALL OFF IT WAS SCARY AND VERY DANGEROUS! IT STARTS OUT WITH A SQUEAKING SOUND LIKE THE BRAKES NEED TO BE REPLACED BUT NO IT WASN'T THE BRAKES WHICH REPAIRS AND PARTS TOGETHER RANGE FROM $60 TO $90 IT WAS THE WHEEL BEARING WHICH REPAIRS AND PARTS TOGETHER RANGE FROM $300 TO $400!I HAD TO GET EVERY WHEEL REPAIRED ONE BY ONE WITHIN 6 MONTHS SO YOU DO THE MATH.ALSO MY (OD)LIGHT FLICKERS AND MY TRANSMISSION SLIPS AND JUMPS IN TO GEAR!!! *TR
Oct 22, 2009
WHEEL HUBS ESPECIALLY THE REAR - CONSTANTLY GOING BAD USUALLY 12 MONTHS OR LESS- REAR DIFFERENTIAL VENTED WITH HOSE OVER REAR TIRE. CAUSES WATER TO GET INTO GEARS - MAJOR PROBLEM. I KEEP CATCHING THE PROBLEM BUT ONLY BECAUSE I NOW LOOK FOR THEM BUT IT HAS BEEN CLOSE - RECENTLY I HAD TO HAVE IT TAKEN TO THE REPAIR SITE AS IT WAS TOO DANGEROUS TO DRIVE. *TR
Mar 21, 2009
+ 4 more complaints for this component
STEERING,SUSPENSION
9 complaints
UTAH I-15 SOUTH BOUND, INSIDE LANE NEXT TO CONCRETE BARRIER WITH TOUR BUS IN LANE ON MY RIGHT. MY VEHICLE BEGAN TO DRIFT TO THE RIGHT AS I WAS PASSING THE BUS. I CORRECTED BY SLOWLY TURNING THE STEERING WHEEL TO THE LEFT; NOT HARD OR FAST BUT SLOWLY AND EVENLY. THE EXPLORER (4-DOOR, 2002, XLT) BEGAN TO WHIP BACK AND FOURTH VIOLENTLY. IT TOOK ME SEVERAL HUNDRED YARDS TO GET THE CAR UNDER CONTROL AFTER COMING WITHIN AN INCH OR TWO OF BOTH THE BARRIER AND THE BUS. THIS IS NOT THE FIRST TIME THE WHIPPING PROBLEM HAS HAPPENED. I BOUGHT THE VEHICLE FOUR MONTHS AGO FROM A PRIVATE SELLER. I PUT NEW "BIG-O" BIGFOOT TIRES ON IT AND HAD THE FRONT END ALIGNMENT CHECKED; IT WAS FINE. IF I HADN'T DONE SOME FANCY DRIVING THE VEHICLE WOULD HAVE ROLLED (AT 80MPH) AND I PROBABLY WOULD HAVE BEEN KILLED. I AM GETTING RID OF THE EXPLORER AND NEVER BUYING ANOTHER FORD PRODUCT AGAIN. *TR
Feb 13, 2014
HAVE A 2002 FORD EXPLORER HAVE HAD SEVERAL PROBLEMS, BUT WHILE I WAS OUT DRIVING TODAY MY CAR BEGAN TO POP AS I TURNED THE WHEEL. I HAVE GOTTEN MY TIE RODS REPLACED AND THERE SEEMS TO CONTINUE TO BE A PROBLEM WITH MY VEHICLE. MY HUSBAND DROVE THE CAR HOME FOR ME SLOWLY BUT WILL NOT DRIVE FOR FEAR THAT THE WHEEL MAY POP OFF. CONTACTED FORD AND AM WAITING ON A RESPONSE, THIS PROBLEM HAS BEEN NOTED ON THE INTERNET BY SEVERAL OWNERS OF THIS MODEL AND YEAR. THIS IS A SUSPENSION PROBLEM AND I WOULD LIKE THIS FURTHER INVESTIGATED SO THAT NOONE IS RIDING DOWN THE HIGHWAY WITH THEIR CHILDREN IN VEHICLE AND THE WHEEL POP OFF. I WAS VERY LUCKY THAT MY CHILD WAS NOT IN THE TRUCK WITH ME AT THE TIME THIS INCIDENT HAPPENED. *TR
Sep 11, 2009
NEEDED LOWER TIEROD ENDS REPLACED AND IT WAS DISCOVERED THAT BOTH REAR COIL SPRINGS WERE RUSTED AND BROKEN. *TR
May 29, 2008
WE ARE IN THE PROCESS OF REPLACING THE LEFT REAR OUTER TIE ROD AND WHICH THE MECHANIC SAYS DISPLAYS EXCESSIVE WEAR AND MOVEMENT. ALSO REPLACING REAR GAS CHARGED STRUTS (DISPLAYS EXCESSIVE WEAR AND MOVEMENT), REAR COIL SPRINGS (BENT, CRACKED, AND LOOSE), AND REAR STRUT MOUNTS. $1100.00 ON A CAR WITH 61109 MILES ON IT. THIS VEHICLE IS NEVER USED TO HAUL OR TOW ANYTHING. WE HAVE TRUCKS FOR THAT. I'M SICK TO SEE ALL OF THESE COMPLAINTS ON THE SAME PROBLEM - IT CAN'T BE A COINCIDENCE. *TR
Apr 30, 2008
DT: THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE REAR BEARING WENT OUT ON 9-6-05. THE CONSUMER IS UNSURE IF IT WAS ON THE RIGHT OR THE LEFT. SHE DID NOT HEAR A NOISE PRIOR TO THIS BUT REPORTED THAT THE VEHICLE FELT SLUGGISH. THE CONTACT SAID THAT THE VEHICLE WAS NOT STEERING PROPERLY AND IT WAS PULLING ALL OVER THE ROAD. SHE REPORTED THAT STEERING WAS VERY SLOPPY AND SHE COULD NOT CONTROL THE VEHICLE. SHE CALLED FORD MOTOR COMPANY AND THEY TOOK A COMPLAINT FROM HER AND SAID THEY WOULD EVALUATE IT WITHIN 3-5 DAYS.*AK *MR
Sep 07, 2005
+ 4 more complaints for this component
FUEL SYSTEM, OTHER
9 complaints
ACCELERATOR PEDAL STICKS WHEN WIDE OPEN THROTTLE SCENARIO PRESENTS ITSELF IN REAL WORLD APPLICATION ! 2002 FORD EXPLORER AUTOMATIC,TRANNY, FOUR WHEEL DRIVE. *TR
Nov 21, 2009
I PURCHASED THIS 2002 FORD EXPLORER SPORTTRAC IN OCTOBER OF 2003, WITH 25,000 MILES ON THE ODOMETER. THERE HAVE BEEN FOUR OCCASIONS THAT MY VEHICLE HAS RUN OUT OF GAS, WITH THE GASOLINE GAUGE READING BETWEEN 1/4 AND 1/2 TANK READING ON THE GAUGE. I TOOK THE VEHICLE TO DONLEY FORD IN GALION, OHIO AND THEY STATED THAT THERE WAS NOTHING WRONG WITH THE COMPUTER. I WAS WONDERING WHY THIS ITEM WASN'T COVERED UNDER THE WARRANTY. AND I NEED TO KNOW WHAT I MUST DO TO GET THIS PROBLEM RESOLVED? THANK YOU FOR YOUR CONSIDERATION AND I WILL HOPEFULLY HEAR FROM YOU.
Jun 08, 2005
EVEN WITH A FULL TANK OF GAS THE GAS GAUGE WILL GO TO "0" AND THE "CHECK GAUGE" LIGHT COMES ON BECAUSE THE SENDER ASSEMBLY UNIT OF THE GAS GAUGE DOES NOT WORK. WHEN WE TOOK OUR EXPLORER TO DUB MILLER FORD IN ROSENBERG ON NOV. 19TH, THERE HAD BEEN ANOTHER 2002 EXPLORER BROUGHT IN FOR THE SAME PROBLEM THAT MORNING. THE PART IS NOT AVAILABLE AND IS ON BACK ORDER. THE PART COST $76.79 BUT THE LABOR WILL BE $270! THIS IS A LOT OF MONEY FOR US TO PAY DUE TO AN FORD'S EGINEERING PROBLEM. ARE MANY OTHER 2002 EXPLORERS EXPERIENCING THE SAME PROBLEMS? THANKS! SHELLEY AND GALE TOWNS. *AK
Dec 06, 2004
1. DRIVING APPROXIMATELY 30 MINUTES ON THE EVENING (7:30 PM) OF 12-4-04 TO A HOLIDAY PARTY WITH JUST MYSELF AND MY WIFE. UPON ARRIVING WITHIN SECONDS OF THE LOCATION AN ANONOYMOUS DIRVER STOPPED OUR VEHICLE AND MADE US AWARE THAT THERE WAS A FIRE COMING FROM UNDER OUR VEHICLE, A 2002 FORD EXPLORER XLT. AS WE JUMPED OUT OF THE VEHICLE AND SAW THE FIRE A NEIGHBOR WATCHING CALLED THE LOCAL FIRE DEPARTMENT. WITHIN MINUTES THE FIRE DEPARTMENT ARRIVED AND TRIED TO EXTINGUISH THE FIRE. BEING UNSUCCESFUL IT TOOK THE FIRE DEPARTMENT APPROXIMATELY AN HOUR TO STOP THE FIRE AT WHICH TIME THE VEHICLE WAS DESTROYED. THERE WAS NOTHING TO BE REPAIRED AS THE VEHICLE WAS DESTROYED. AND THERE HAD BEEN NO INDICATION THAT THERE WAS ANYTHING WRONG WITH THE VEHICLE PRIOR TO THIS INCIDENT.*AK
Dec 06, 2004
WHEN THE FUEL TANK WAS FILLED UP IT REGISTERED EMPTY TWELVE HOURS LATER. HOWEVER, FUEL TANK READ FULL. VEHICLE HAS RAN OUT OF GAS ON MORE THAN ONE OCCASION. CONSUMER DROVE THE VEHICLE TO DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT FUEL SENDING UNIT NEEDED TO BE REPLACED. *AK
Aug 24, 2004
+ 4 more complaints for this component
POWER TRAIN,VEHICLE SPEED CONTROL
7 complaints
OD LIGHT FLASHING, REBUILDS TRANSMISION AND NOTHING CHANGE, I SEE A LOT OF COMPLAINS ABOUT THIS PROBLEMS ON EXPLORERS, RANGERS AND MUSTANGS
Sep 20, 2017
LIKE MANY OTHER FRUSTRATED FORD OWNERS, I HAVE HAD TRANSMISSION PROBLEMS WITH MY EXPLORER. ITS REALLY FRUSTRATING WHEN YOU TAKE IT TO THE REPAIR SHOP AND THEY DON'T EVEN NEED TO SEE IT TO KNOW THE TRANSMISSION NEEDS TO BE REBUILT, DUE TO THE TRACK RECORD OF THE FAULTY PARTS FORD HAS USED. ITS REALLY SAD WHEN THEY KNOW THE TRANSMISSION WHERE NOT GOOD AND CONTINUED TO INSTALL THEM FOR MORE YEARS. I HOPE SOONER OR LATER THEY OWN UP TO THEIR FAULTS AND DO THE RIGHT THING AND RECALL THE FAULTY TRANSMISSIONS. WE SPENT GOOD MONEY FOR A QUALITY AMERICAN MADE CAR AND DID NOT EXPECT TO HAVE TO INVEST ALMOST $3,000 IN A NEW TRANSMISSION THE NEXT YEAR. FORD WILL LOSE A LOT OF LOYAL CUSTOMERS OVER THIS AND NEEDS TO ADDRESS THIS PROBLEM. *TR
Feb 28, 2013
2002 FORD EXPLORER TRANSMISSION DIED FOR THE SECOND TIME AFTER I HAD THE DEALERSHIP REPLACE IT, 75,000 MILES AGO. I AM NOW SITTING AT 156000 AND IT IS DOING THE SAME THINGS AGAIN. THIS GIVES ME SUCH A BAD TASTE TOWARD FORD, AND I HAVE BEEN A DIE HARD FORD GUY. *TR
Mar 14, 2012
I AM A SINGLE MOTHER OF 4 DRIVING 55MPH IN HEAVY TRAFFIC ON A 4 LANE HIGHWAY, WITH MY CHILDREN IN THE VEHICLE WHEN THE O/D LIGHT FLASHED A FEW TIMES AND THEN THE TRANSMISSION JUST STOPPED WORKING, AS THOUGH THE VEHICLE WAS IN NEUTRAL I COASTED SAFELY TO A STOP THANK GOD. I TOOK IT TO A FORD SERVICE CENTER AND THEY SAID IT WAS CAUSED BY THE SERVO BOAR????? NEVER HERD OF THIS. IT USED TO BE A SEPERATE LINE THAT COULD BE REPLACED NOW IT IS BUILT INTO THE TRANSMISSION AND THE WHOLE TRANSMISSION HAS TO BE REPLACED. IS WHAT I WAS TOLD TO ME BY THE CERTIFIED FORD SERVICE MAN AND THAT THERE WAS NOT A PROBLEM WITH THE OLD STYLE LINES BUT HE HEARS OF THIS OFTEN WITH THE NEWER TRANSMISSIONS. WAS THIS CHANGED JUST FOR PROFIT BY FORD MOTOR COMPANY? BECAUSE WITH THIS HAPPENING WITHOUT WARNING SOMEONE COULD GET INTO AN ACCIDENT AND BE SERIOUSLY INJURED OR KILLED DEPENDING ON THE SITUATION. I AM VERY UPSET THAT MY FAMILY WAS PUT IN THIS SITUATION BUT WE GOT LUCKY. IF WE WERE ONLY LUCKY ENOUGH TO HAVE THE MONEY TO FIX IT NOW, IT IS $2,400 FOR THE NEW TRANSMISSION AND LABOR. *TT
Jan 29, 2012
WHILE DRIVING MY CAR TO WORK, I CAME TO A STOP SIGN AT THE END OF MY ROAD, LIKE I DO EVERY MORNING. HOWEVER, ON THIS MORNING, AS I TRIED TO ACCELERATE FROM A COMPLETE STOP, MY CAR BOGGED DOWN WHICH LEFT ME IN THE ROAD FOR SECONDS LONGER THEN WAS SAFE. THERE WAS A CAR SPEEDING AROUND THE CURVE, AND MY CAR WOULD NOT ACCELERATE LIKE IT SHOULD. FINALLY, AND THANK GOD, IT JAMMED INTO GEAR, AND ME AND MY ONE YEAR OLD SON WERE NOT INJURED. ALSO, ON THAT SAME DAY, MY CAR STARTING SKIPPING WHILE IN FIRST GEAR, WHICH ALSO WAS A SAFETY HAZARD BECAUSE IT WAS JERKING SO HARD, IT WAS HARD TO KEEP IN UNDER CONTROL, PLUS IT ALSO SLOWED MY PROGRESSION ACROSS HIGHLY CONGESTED AREAS DOWN, WHICH ALSO PUT MY SAFETY AT RISK. WE TOOK MY CAR TO THE SHOP, AND THE REPAIRMAN STATED THAT MY TRANSMISSION WAS HAVING PROBLEMS WITH FIRST GEAR AND OVERDRIVE. THERE HAD BEEN NO PREVIOUS WARNING OR INDICATORS THAT SOMETHING WAS WRONG WITH MY TRANSMISSION UNTIL THE DAY OF. WE HAD THE FLUID CHECKED AND THE ENGINE CHECKED. NOTHING WAS WRONG THAT WE COULD HAVE PREVENTED. *TR
Dec 19, 2011
+ 2 more complaints for this component
ELECTRICAL SYSTEM,STRUCTURE
6 complaints
SUMMER,SPRING WEATHER, ALL FOUR, CLEAR, GLASS WINDOWS DO NOT SLIDE UP OR DOWN THROUGH ITS' POWER BUTTON, ELECTRONICALLY.
May 25, 2020
THE 2002 FORD EXPLORER HAS A DESIGN FLAW SUCH THAT THE REAR PANEL CRACKS. WHEN MOISTURE GETS IN IT CAUSES ELECTRICAL PROBLEMS. THE SIX PROBLEMS EXPERIENCES ON THIS EXPLORER ARE AS FOLLOWS: 1) FALSE "DOOR AJAR" INDICATOR 2) REAR WINDOW WIPER NO LONGER WORKED 3) DEAD BATTERY 4) BACK-UP WARNING SIGNALS NO LONGER WORK 5) REAR WINDOW CAN NO LONGER OPEN 6) BRAKE LIGHTS WON'T TURN OFF EVEN AFTER THE ENGINE IS TURNED OFF. WE HAD TO DISCONNECT THE BATTERY AND TAKE IT TO THE DEALERSHIP THE NEXT DAY. *TR
Oct 19, 2013
THE INTERIOR LIGHTS OCCASIONALLY FLICKER WHEN ALL DOORS ARE SHUT SECURELY. ALSO THE DOOR AJAR LIGHT WILL FLICKER AT TIMES AS WELL. THE ALARM GOES OFF FOR NO REASON AND USUALLY IT IS IN THE MIDDLE OF THE NIGHT AND I AM PRETTY SURE IT IS RELATED TO THE DOOR AJAR MALFUNCTION. THERE IS NO WAY TO DISABLE THE FACTORY ALARM SO I HAVE HAD TO LEAVE MY CAR UNLOCKED AT NIGHT JUST TO KEEP IT FROM GOING OFF AND WAKING UP THE NEIGHBORS. ALSO WE HAVE A CRACK ON THE LIFT GATE JUST BELOW THE REAR WINDOW. YOU CAN SEE THIS IS A COMMON ISSUE BY LOOKING AT OTHER EXPLORERS AROUND TOWN. I HAVE REALLY ENJOYED THE EXPLORER UP UNTIL NOW BUT IT DOES BOTHER ME THAT THESE TWO ISSUES ARE VERY COMMON YET FORD WON'T ISSUE A RECALL TO FIX THESE ISSUES. *TR
Apr 19, 2013
DOOR AJAR LIGHT AND BEEPING SENSOR IS ALWAYS GOING OFF. CAUSING THE DOORS TO UNLOCK WHILE DRIVING AND ALSO CAUSING THE INSIDE DOME LIGHT TO TURN ON AND OFF. I HAVE DONE SOME RESEARCH AND ALOT OF FORD EXPLORERS ARE HAVING THIS PROBLEM. *TR
Apr 19, 2010
I HAVE A 2002 FORD EXPLORER XLT, A COUPLE WEEKS AGO I WENT TO OPEN THE BACK LIFT GLASS, AND THE WINDOW FELL, AND COMBUSTION IN THOUSANDS OF LITTLE PIECES, RIGHT IN MY FACE! I HAVE PICTURES, ANYWAY I PROCEEDED TO TAKE MY VEHICLE TO FORD MOTOR COMPANY IN HORSEHEADS, NY, THEY REPLACED THE WINDOW DUE TO THE EXPLOSION, AND I HAVE HAD MY TRUCK BACK THERE 4 TIMES BECAUSE THEY WIRED IT WRONG, AND THEY REFUSE TO FIX THIS PROBLEM, IF MY WIRING FROM THE BACK WINDSHIELD TO THE DASH OF MY TRUCK DOES NOT GET FIXED I AM SORRY TO SAY THAT I WILL BE FORCED TO OBTAIN AN ATTORNEY FOR FORD! PLEASE HELP!!!!!! *TR
May 20, 2008
+ 1 more complaint for this component
SERVICE BRAKES
6 complaints
IN THE MORNING OR WHENEVER DAMP MY FRONT BRAKES LOCK UP WHEN DRIVING, THEN STOPPING..
Oct 30, 2019
TL* THE CONTACT OWNED A 2002 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 35 MPH AND ATTEMPTING TO BRAKE, THE BRAKE PEDAL TRAVELED ALL THE WAY DOWN TO THE FLOORBOARD. AS A RESULT, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN UNKNOWN COLLISION FACILITY AND DEEMED DESTROYED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
Apr 27, 2018
REAR PADS AND ROTORS FAILED JUNE 8, 2015. O/D LIGHT BLINKING WITH CHECK ENGINE LIGHT ON, ON JUNE 12, 2015. TRANSMISSION SHOP GOT THE CODES AND STATED I DON'T HAVE 2ND AND 5TH GEARS. $2000.00 COST. PLEASE FORCE RECALL! HELP! MANY OTHER REPAIRS INCLUDING U-JOINTS, TIE RODS, FRONT AXLE, FRONT ROTORS WITH PADS ETC. SINCE I BOUGHT IT IN APRIL 2013.
Jun 20, 2015
THIS IS THE SECOND TIME I HAD TO REPLACE BRAKE PADS AND OTHER BRAKE PARTS ON THIS CAR WITHIN THE SAME YEAR (2012-13). *TR
Feb 13, 2014
THIS IS THE THIRD TIME I HAVE TO REPLACE BRAKES (FULL JOB) WITH ABS CONCERNS. *TR
Feb 13, 2014
+ 1 more complaint for this component
SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROL
6 complaints
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING WITH THE CRUISE CONTROL ENGAGED AT APPROXIMATELY 70 MPH PRESSURE WAS APPLIED TO THE BRAKE PEDAL AND THE VEHICLE SURGED FORWARD UNTIL REPEATED PRESSURE WAS APPLIED TO THAT PEDAL. A POP NOISE WAS ALSO HEARD COMING FROM THE PASSENGER SIDE FIREWALL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE HE WAS INFORMED THERE WAS A WIRE MALFUNCTION WITHIN THE BRAKE PEDAL SWITCH. THE AUTHORIZED DEALER WAS IN THE PROCESS OF INSTALLING A NEW BRAKE PEDAL SWITCH. THE FAILURE AND CURRENT MILEAGES WERE 73,000. UPDATED 10/21/10. *LJ UPDATED 10/25/10
Aug 10, 2010
ABS AND BRAKE LIGHTS HAS CONTINUED TO BE ON AND CRUISE CONTROL HAS STOPPED WORKING. *TR
May 22, 2009
THE FORD RECALL FOR CRUISE CONTROL SWITCH IS A JOKE. I JUST HAD THE DEALERSHIP PERFORM THE REPAIR ON MY 2002 FORD EXPLORER SPORT TRAC AND WAS SURPRISED TO FIND THEY ONLY INSTALLED A FUSED JUMPER INSTEAD OF REPLACING THE FAILING SWITCH. THIS IS A SAFETY ISSUE NOT ONLY BECAUSE OF THE POTENTIAL FOR FIRE BUT ALSO THE SWITCH FAILURE COULD CAUSE A LOSS OF BRAKE FLUID PRESSURE. WITH THE JUMPER INSTALLED A FAILURE WOULD BLOW THE FUSE AND REMOVE THE SWITCH FROM OVERHEATING BUT THE SWITCH COULD STILL LEAK BRAKE FLUID ONTO THE HOT EXHAUST MANIFOLD. I TALKED WITH THE SERVICE REP AND ASKED WHY FORD DOESN'T REPLACE THE SWITCH. HE STATED " GOOD QUESTION, PROBABLY BECAUSE THE JUMPER IS CHEAPER " . AFTER SPENDING $30,000.00 FOR A VEHICLE YOU WOULD THINK REPLACEMENT OF THE SWITCH WOULD BE A MINIMAL COST TO THE FORD MOTOR COMPANY. I WAS CONSIDERING GETTING A NEW FORD SPORT TRAC BUT WILL LOOK TO ANOTHER MANUFACTURER FOR MY NEXT VEHICLE. FORDS SAFETY AWARENESS AND RESPONSIBILITY SUCKS. *TR
May 17, 2008
MY ABS LIGHT CAME ON. WHEN SERVICED, THEY SAID A SPEED SENSOR NEEDED TO BE REPLACED. OF COURSE THIS OCCURERED ONE WEEK FOLLOWING THE EXPIRATION OF THE WARRANTY. TALKING WITH OTHERS, THIS SEEMS TO BE AN OFTEN OCCURANCE, AND SEEMS TO BE A DEFECT. SOME POEPLE HAVE HAD THEIR'S REPLACED SEVERAL TIMES WITHIN A YEAR.*AK
Sep 08, 2004
WENT TO APPLY BRAKES AND THE VEHICLE STARTED TO ACCELARATE. I THOUGHT I HAD HIT THE GAS PEDAL WITH THE SIDE OF MY FOOT, BUT AFTER GETTING THE VEHICLE STOPPED I TRIED TO PUT MY FOOT ON THE BRAKE PEDAL AND THE GAS PEDAL AT THE SAME TIME SINCE THAT UPSET ME. I COULD NOT DO IT BECAUSE THEY ARE TOO FAR APART FOR THAT TO HAPPEN. THIS COULD HAVE BEEN VERY BAD BECAUSE I COULD HAVE GONE INTO THE STORE IN FRONT OF THE PARKING SPACE. *AK
Dec 24, 2003
+ 1 more complaint for this component
PARKING BRAKE
6 complaints
2002 FORD EXPLORER WITH DEFECTIVE EMERGENCY BRAKES, THEY PREMATURE CORROSION CAUSING THE PADS TO FALL UP LEAVING SOMEONE WITH OUT A SECONDARY BRAKING SYSTEM. FROM MECHANICS I HAVE SPOKE TO HAPPENS A LOT AND FORD DOESN'T COVER THEM. I HAVE AN EXPLORER AND ONE WHEEL HAS ONLY ONE PAD LEFT THE OTHER DOESN'T HAVE ANY REMAINING. HAVE NOT FIXED DUE TO THE EXPENSE REPAIR BILL ON SOMETHING THAT DOESN'T GET USED THAT OFTEN. *TR
Jan 23, 2010
WAS DRIVING MY 2002 FORD EXPLODER, WHEN I EXCITED THE VEHICLE I SAW SMOKE AND FLAMES COMING FROM THE DRIVER SIDE REAR WHEEL. I GRABBED MY SON AND GOT HIM FROM THE VEHICLE. A PASSERBY CAME OVER TO HELP GET MY SON FROM THE VEHICLE. HE INFORMED ME THAT MY EMERGENCY BRAKE HAD SEIZED ON. I WOULD LIKE TO KNOW HOW THIS HAPPENED WHEN I HAVE NOT USED MY EMERGENCY BRAKE. FIRE DEPT CALLED AND VEHICLE IS NOW SITTING IN A PARKING LOT. UNTIL I CAN GET THE MONEY TO REPAIR IT. *TR
May 23, 2008
RUBBING NOISE HEARD ON REAR WHEEL. FOUND PARKING BRAKE PADS HAD DIS-BONDED FROM BRAKE SHOE. SAFETY SYSTEM THAT FORD MOTOR DEALER, CHANTILLY, VA INDICATED IT WOULD NOT REPLACE EVEN THOUGH IT WAS A DEFECT. *NM
Sep 15, 2005
I OWN A 2002 FORD EXPLORER. IT HAS APPROXIMATELY 70,000 MILES. I BROUGHT IT IN TO HAVE THE REAR BRAKES REPLACED AT SUPERIOR FORD IN PLYMOUTH, MINNEASOTA IN MAY OF 2005. WHILE THE BRAKES WERE BEING REPLACED, I WAS INFORMED THAT THE BRAKE PADS ON THE PARKING BRAKES HAD "FALLEN APART". THE ADHESIVE HAD FAILED AND THE ASPHAULT PADS HAD FALLEN OFF THE METAL BACKING AND WERE LOOSE IN THE DRUM. I TOLD THE SERVICE MANAGER THAT I HAD RARELY USED THE PARKING BRAKE. I WAS TOLD THAT THIS FREQUENTLY HAPPENED ON EXPLORERS AND EXPEDITIONS, PARTICULARLY WHEN THE BRAKES HAVEN'T BEEN USED MUCH. IT CONCERNS ME THAT A SAFETY FEATURE LIKE AN EMERGENCY BRAKE COULD FAIL AFTER THREE YEARS WITHOUT SIGNIFICANT USE. I WOULD HAVE HAD NO IDEA THAT THE PADS HAD FALLEN OFF THE EMERGENCY BRAKE IF I HADN'T BROUGHT THE VEHICLE IN FOR REGULAR BRAKE SERVICE. THE MECHANICS AND FORD'S CUSTOMER SERVICE PEOPLE DIDN'T SEEM TO BOTHERED BY THIS. THE SUPERVISOR TOLD ME THAT PARTS ARE ONLY MADE TO LAST 36,000 MILES (THE WARRANTY PERIOD). THE FORD PEOPLE SAID THAT THEY DON'T TAKE ANY RESPONSIBILITY FOR BRAKES AFTER 12,000 MILES.
May 30, 2005
THE CONSUMER IS EXPERIENCING A PROBLEM WITH THE EMERGENCY BRAKES. WHEN THE VEHICLE IS PARKED FOR AN EXTENDED PERIOD OF TIME, THE EMERGENCY BRAKE CREATES CONDENSATION ON THE BRAKE AND THE DRIVER MUST INCREASE THE THROTTLE BEFORE THE EMERGENCY BRAKE WILL RELEASE. THE OWNER CONTACTED THE MANUFACTURER AND WAS TOLD "THAT WAS THE WAY IT WAS DESIG NED TO FUNCTION AND THERE IS NOTHING THEY WILL DO. *JB *SC
Dec 28, 2004
+ 1 more complaint for this component
STRUCTURE,EQUIPMENT
6 complaints
I OPENED THE LIFTGATE GLASS TO MY FORD EXPLORER IN ORDER TO LOAD GROCERIES INTO THE BACK. THE GLASS CAME DOWN ON MY HEAD AND I PUSHED IT BACK UP OFF OF ME WHEN IT EXPLODED ALL OVER THE PLACE. THE MOLDING CAME DOWN ONTO MY HEAD AND MY BACK (I WAS STILL LEANING INTO THE CAR). BECAUSE IT WAS VERY COLD OUT, I WAS WEARING A HEAVY COAT WITH A HAT AND THE HOOD PULLED UP ONTO MY HEAD, SO THIS CUSHIONED THE IMPACT ONTO MY BACK AND HEAD. GLASS WAS EVERYWHERE. THERE HAVE BEEN SEVERAL RECALLS ON THIS PIECE OF EQUIPMENT SINCE WE HAVE HAD THE TRUCK, BUT THE LAST ONE WAS ABOUT 5 YEARS AGO. THE DEALER TOLD ME IT WOULD BE MY RESPONSIBILITY TO FIX. I DON'T BELIEVE THAT LIFTGATES SHOULD JUST BE FALLING OFF OF CARS OR EXPLODING, EVEN IF THE CAR IS 8 YEARS OLD. *TR
Jan 04, 2010
WE HAVE A FORD EXPLORER XLT 2002. THE REAR WINDOW LIFT GATE WOULD NOT STAY UP ON ITS OWN, SO MY SON PUSHED IT UP, AND THE REAR WINDOW GLASS EXPLODED. HE AND MY HUSBAND RECEIVED MINOR CUTS AND IT CAME VERY CLOSE TO MY SONS EYES. I DID SOME RESEARCH ONLINE AND FOUND THAT OTHERS HAD VERY SIMILAR EXPERIENCES AT WWW. CARCOMPLAINTS.COM IN 2004 WE TOOK THE VEHICLE TO THE DEALER SECONDARY TO A RECALL REGARDING THE SHOCKS ON THE REAR WINDOW. WE TOOK IT IN AND THEY SUPPOSABLY FIXED IT. I DON'T KNOW WHY IT MY WINDOW EXPLODED, BUT WHAT WOULD HAVE HAPPENED IT THE GLASS HAD GOTTEN IN MY SONS EYES WE WILL BE CALLING THE DEALERSHIP IN THE MORNING TO SEE WHAT THEY SAY. BY THE WAY IT IS GOING TO COST 1400 DOLLARS TO GET IT REPAIRED. *TR
Feb 15, 2009
MY HUSBAND OPENED THE LIFTGATE TO MY 2002 EDDIE BAUER FORD EXPLORER TO BRING OUR HURRICANE SUPPLY KIT INTO THE HOUSE. AFTERWARDS, HE WENT TO CLOSE THE LIFTGATE, JUST AS NORMAL, AND THE GLASS, WITHOUT ANY WARNING, EXPLODED INTO HUNDREDS OF PIECES AND THE FRAME BELOW THE GLASS CRASHED TO THE GROUND. GLASS WAS FOUND HALFWAY DOWN THE DRIVEWAY, UNDER THE CAR, INSIDE THE CAR, AND ON TOP OF THE CAR. THE HINGES WERE CLEARLY BOTH BROKEN AND WIRES WERE SEPARATED FROM THE LIFTGATE. MY HUSBAND WAS STANDING TO THE SIDE OF THE CAR WHEN HE CLOSED THE LIFTGATE AND LUCKILY ONLY HAD A MINOR CUT ON HIS TOE. THE LIFTGATE DID NOT TOUCH ANYTHING AND WAS NOT HIT BY ANYTHING OR FORCED TO CLOSE IMMEDIATELY PRIOR TO IT EXPLODING. I ESSENTIALLY HAVE A THREE-SIDED CAR RIGHT NOW. FORD ISSUED A RECALL (04S20) ON THE LIFTGATE GLASS HINGE AND BALL STUD BRACKET EARLIER AND I HAD THAT REPAIR COMPLETED ON 09/25/07. THE DESCRIPTION OF THE EXPLOSION IS VERBATIM OF WHAT WAS DESCRIBED IN THE RECALL, HOWEVER FORD CUSTOMER CARE DENIES ANY RESPONSIBILITY STATING THAT PART IS NO LONGER UNDER WARRANTY AS DOES THE DEALER WHO ORIGINALLY REPAIRED THE RECALLED PART. THIS COULD HAVE BEEN EXTREMELY DISASTROUS IF MY HUSBAND HAD NOT BEEN STANDING OFF TO THE SIDE OR IF ANYONE HAD BEEN INSIDE THE CAR, ESPECIALLY CHILDREN. FORD SHOULD BE REQUIRED TO PAY FOR ANY INCIDENTS THAT HAPPEN INVOLVING THE HINGE AND BALL BRACKET EVEN IF THE REPAIR WAS MADE AS THEY REQUESTED PER THE RECALL. DOORS DO NOT JUST 'COME OFF' FOR NO REASON. THEIR METHOD OF 'REPAIRING' THE RECALL IS NOT SUFFICIENT AS THERE ARE BLOGS ONLINE WITH MANY OTHER EXACT COMPLAINTS. *TR
Jul 09, 2008
2002 FORD EXPLORER XLT REAR WINDOW LIFT PANEL CRACKED (DEALER REPLACED ONCE DUE TO SMALL STRESS FRACTURES WAS THE EXPLANATION GIVEN ME) REPLACEMENT PANEL CRACKED WITHIN 6 MONTHS, SAME PLACE AS FIRST CRACK, BUT EXTENDING ALL THE WAY THROUGH PANEL. DEALER AND FORD MOTOR COMPANY CONTACTED AND REFUSED TO REPLACE. THIS POSSES A DANGER IF THE PANEL FLIES OFF DURING VEHICLE OPERATION. I HAVE SEEN MANY OTHER FORDS WITH THE SAME DEFECT AND FORD SHOULD OFFER A RECALL. PLEASE ADVISE. *TR
Mar 23, 2008
I OWN A 2002 FORD EXPLORER XLS BOUGHT NEW FROM THE DEALERSHIP. THERE WAS A RECALL ISSUED IN OCTOBER 2004 FOR THE REAR LIFT GLASS HINGE (04S20). I HAVE BEEN WAITING OVER 2 MONTHS FOR PARTS TO BE AVAILABLE. IT WAS FINALLY REPAIRED ON 1/6/05 AT KEATING FORD DEALERSHIP. TODAY 1/9/05 MY WIFE HAD DRIVEN TO THE GYM AND WAS CALLED TO THE FRONT DESK. CRACKLING HAD BEEN HEARD BY FELLOW GYM MEMBERS PRIOR TO THE REAR GLASS SHATTERING TO PIECES AND METAL FRAME IS BUCKLED. NO EVIDENCE OF VANDALISM WAS PRESENT. THE NEW PARTS MUST HAVE BEEN DEFECTIVE OR INSTALLED IMPROPERLY. I HAVE FILED A CLAIM WITH MY INSURANCE COMPANY, LIBERTY MUTUAL. THE REPRESENTATIVE STATED SHE HAD A CALL A FEW DAYS AGO ABOUT A SIMILAR INCIDENT FROM ANOTHER FORD EXPLORER OWNER. I HAVE CONTACTED MY DEALER AND LEFT A MESSAGE BUT UNFORTUNATELY, BEING A SUNDAY, IT IS CLOSED. *AK
Jan 09, 2005
+ 1 more complaint for this component
VISIBILITY/WIPER
5 complaints
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED, THE REAR WINDSHIELD SHATTERED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Mar 20, 2017
"EXPLODING REAR WINDOW" - MY TRUCK WAS PARKED IN FRONT OF MY HOUSE AND I WENT OUT TO GET SOMETHING OUT OF IT. I SIMPLY OPENED THE HATCH AND THE REAR WINDOW EXPLODED IN MY FACE.
Nov 27, 2016
WHILE PARKED IN MY DRIVEWAY THE BACK WINDOW (LIFT GATE WINDOW) WAS RAISED TO REMOVE THINGS FROM THE BACK OF THE VEHICLE AS SOON AS THE WINDOW WAS BEING CLOSED ABOUT HALFWAY DOWN IT EXPLODED AND SENT GLASS FLYING ALL AROUND OUTSIDE AND INSIDE THE VEHICLE. THE BOTTOM PIECE OF THE WINDOW WITH THE WIPER WAS HANGING FROM THE ELECTRICAL CORD EVERYTHING ELSE WAS GONE. THERE WAS NO FORCE ON THE WINDOW AND NOTHING OBSTRUCTING IT THE WHOLE THING JUST EXPLODED FOR NO APPARENT REASON. IT WAS VERY SCARY AND COULD HAVE CAUSED SERIOUS INJURIES. LUCKILY NO ONE IN THIS SITUATION WAS INJURED. MY FAMILY HAVE SPENT HOURS REMOVING ALL OF THE SHATTERED GLASS FROM THE DRIVEWAY AND YARD. IT SENT GLASS FLYING AS FAR AS TO THE FRONT OF THE VEHICLE.
Sep 06, 2016
WHILE PUSHING UP ON THE REAR PANEL THE GLASS MAKING UP THE REAR WINDOW EXPLODED - SHATTERED. *TR
Feb 16, 2015
WHILE UNLOADING ITEMS FROM BACK I HAD THE HALF GLASS OPEN, AS I WALKED AWAY THE BACK GLASS JUST SLAMMED DOWN AND SHATTERED EVERYWHERE. *TR
Sep 15, 2013
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
5 complaints
THE DOOR LOCKS LOCK AND UNLOCK ALL BY THEMSELVES DOZENS OF TIMES IN A ROW WHILE I AM DRIVING. WITH THIS THE DOME LIGHT FLASHES OFF AND ON AND THE DOOR AJAR LIGHT FLASHES AND THE INTERIOR CHIME GOES OFF CONSTANTLY. ALL OF THIS HAPPENS AT THE SAME TIME. THIS IS A HUGE AND COMMON ISSUE WITH THOUSANDS OF FORUM POSTS BY OTHER OWNERS WHO HAVE SPEND COUNTLESS $$ AT MECHANIC'S TO NO AVAIL. THIS CAN CAUSE WRECKS AT NIGHT IT IS VERY DISTRACTING. ESPECIALLY THE DOME LIGHT. WHY IS FORD IGNORING THIS OBVIOUS SAFETY DESIGN FLAW? LIABILITY IS YOURS .. THERE ARE TOO MANY COMPLAINTS OF THIS SAME PROBLEM FOR YOU TO CLAIM YOU ARE NOT AWARE. IF SOMEONE GETS CAR JACKED WHILE LOCKS ARE FREAKING OUT YOU MIGHT GET SUED. IT HAPPENS THE MOST IF SOMEONE IS IN PASSENGER FRONT SEAT.
Aug 08, 2016
I CAN NOT DRIVE WITH ALL THE ALARMS AND LOCKS AND OVERHEAD LIGHT GOING OFF AND ON THE WHOLE TIME I'M DRIVING. IT IS TORTURE, LOUD AND SCARY!!! *TR
Nov 30, 2013
NO LEFT TURN SINGLE OR BRAKE LIGHTS, WHEN THE STEERING WHEEL IS TILITED DOWN WE FOUND THE TURN SINGLES DO NOT WORK OR BRAKE LIGHTS. *TR
Nov 28, 2010
PART # E6DB-14489-DA. THIS IS A WIRING HARNESS CONNECTOR LOCATED IN THE STEERING COLUMN THAT BECOMES UNPLUGGED WHEN YOU TILT STEERING DOWNWARD. RESULT IS BRAKES LIGHTS AND TURN SIGNALS NO LONGER FUNCTION. ** MY SISTER-IN-LAW WAS NEARLY REAR-ENDED WHILE WAITING TO MAKE A TURN. THIS IS A MAJOR SAFETY ISSUE. MANY OTHER PEOPLE WITH SAME ISSUE. ALSO, HAVE SEEN SIMILAR COMPLAINTS FOR OTHER FORD VEHICLES (TAURUS). SERIOUS ACCIDENTS WILL HAPPEN IF PUBLIC IS NOT NOTIFIED. DEALERS CHARGING $200+ TO FIX. *TR
Aug 31, 2010
LEFT REAR BLINKER AND BRAKE LIGHT QUIT WORKING. BULBS AND FUSES WERE CHANGED BUT DID NOT CORRECT THE PROBLEM. PROBLEM WAS FOUND IN TILT STEERING COLUMN. A WIRE PULLED ITSELF FREE OF THE WIRE CONNECTION HARNESS DUE TO USAGE OF THE TILT STEERING FEATURE. THIS PROBLEM COULD HAVE LED TO A VERY SERIOUS TRAFFIC ACCIDENT SINCE DRIVERS BEHIND THE VEHICLE HAD NO IDEA THE VEHICLE WAS PREPARING TO MAKE AN LEFT HAND TURN AND IT COMPOUNDED THE PROBLEM BECAUSE ONLY ONE BRAKE LIGHT WORKED. MY HUSBAND TOOK THE STEERING COLUMN OFF AND REINSERTED THE WIRE INTO THE HARNESS AND APPLIED EPOXY TO SECURE IT. *TR
Mar 21, 2009
POWER TRAIN,AIR BAGS
5 complaints
I FINANCED THIS VEHICLE THRU 123 AUTO IN HOMOSASSA FL CITRUS COUNTY AND IT HAS A AIRBAG THAT IS NO GOOD AND NO HORN AND THE TRANSMISSION WAS BAD THE DAY I BOUGHT IT AND THEY WILL NOT FIX SO I AM CURRENTLY PAYING TO GET IT FIXED I WAS TOLD TO MAKE A COMPLAINT WITH THIS OFFICE TO SEE IF YOU CAN HELP ME GET SOMETHING DONE BECAUSE IT IS NOT RIGHT
Oct 08, 2015
FIRST OF ALL THE TRANSMISSION IS STARTING TO SLIP. WHEN ACCELERATING THE CAR TRANSMISSION SLIPS WHEN SHIFTING INTO THIRD GEAR. TOOK TO DEALER AND THEY SAID THEY NEED TO REPAIR THE TRANSMISSION. THE SECOND PROBLEM IS THAT THE AIRBAG LIGHT CAME ON. I HAVE NOT BEEN IN A ACCIDENT OR ANYTHING. IT JUST CAME ON. I READ ONLINE THAT IF THE LIGHT IS ON AND I AM IN AN ACCIDENT THE AIRBAGS WONT DEPLOY. THIS SEEMS REALLY DANGEROUS AND SHOULD BE COVER UNDER WARRANTY. *TR
Jun 16, 2014
I BOUGHT MY 2002 FORD EXPLORER IN 2005. AT ABOUT 85000 MILES I NOTICED THE TRANSMISSION STARTED TO SLIP AND OFTEN JERKS REAL HARD WHEN SHIFTING INTO 3RD. I HAD THE TRANSMISSION FLUID CHANGED BY AN AUTHORIZED FORD DEALER IN MY AREA AND THEY TOLD ME THERE ARE NO METAL SHAVINGS IN THE FLUID, HOWEVER, THEY DID TELL ME THAT THE 2002 FORDS ARE WELL KNOWS FOR HAVING TRANSMISSION PROBLEMS AND THEY SEE IT ALL THE TIME IN THIS MAKE MODEL AND YEAR. I CALLED FORD AND THEY TOLD ME THERE ARE NO RECALLS ON THE TRANSMISSION, HOWEVER, READING ALL THE PROBLEMS ON THE INTERNET ABOUT OWNERS WHO HAVE COMPLAINED, I FEEL THERE SHOULD BE A RECALL ON THIS BECAUSE IT IS A SAFETY ISSUE! *TR
Sep 06, 2011
TL* THE CONTACT OWNS A 2002 FORD EXPLORER LIMITED EDITION WHILE IDLING AT A STOP LIGHT, THE DRIVERS SIDE FRONT AIRBAG DEPLOYED WITHOUT WARNING. SHE HAD EXPERIENCED BETWEEN 5-6 MAJOR COLLISIONS/CRASHES WITH THE VEHICLE AND SUSPECTS THAT THE FAILURE OF THE AIRBAGS WERE DUE TO THE INCIDENCES. THE MANUFACTURER DID NOT SPECULATE THAT THE PREVIOUS CRASHES CAUSED THE AIRBAGS TO DEPLOY. THE MANUFACTURER WOULD NOT TAKE ANY LIABILITY FOR THE FAILURE, AND REPAIRS COST OVER $3,000.00. NO REPAIRS HAD BEEN MADE TO THE VEHICLE TO DATE. THE FAILURE AND CURRENT MILEAGES WERE 131,000. UPDATED 11/23/09. *LJ THE REAR PINION SEAL WAS LEAKING. UPDATED 11/24/09
Oct 15, 2009
HAVE HAD TO REPLACE BOTH REAR WHEEL BEARINGS ON 2002 FORD EXPLORER LIMITED, ALSO HAD TO REPLACE BOTH REAR SPRINGS. LUCKY MY WIFE HAS GOOD HEARING SO SHE NOTICED THE NOISE AS SOON AS IT STARTED OR ELSE MAY HAVE WENT FAR ENOUGH TO LOOSE WHEEL. HAD REAR SPRINGS AND WHEEL BEARINGS REPLACED AT A COST OF APPROXIMATELY $1100.00 . AFTER READING COMPLAINTS AND TALKING WITH OTHER EXPLORER OWNER I FEEL IT SHOULD HAVE BEEN A RECALL FOR FACTORY TO FIX. ALSO HAVE RECURRING PROBLEM WITH AIRBAG WARNING LIGHT COMING ON. HAVE TO JIGGLE WIRES UNDER PASSENGER SEAT TO MAKE LIGHT GO OUT. *TR
Jan 09, 2009
SUSPENSION,SERVICE BRAKES, HYDRAULIC
5 complaints
HEARD A GRINDING NOISE COMING FROM THE REAR OF THE VEHICLE, HAD BRAKES CHANGED, NOISE CONTINUED. FOUND OUT IT WAS THE DRIVER SIDE WHEEL BEARING AND THE PASSENGER SIDE FRONT BOTH GOING BAD. REPAIRS NOT DONE TOO EXPENSIVE. *TR
May 21, 2009
AFTER NORMAL DRIVING I BEGAN TO HEAR A LOUD GRINDING AND HUMMING NOISE COMING FROM THE REAR DRIVERS SIDE TIRE OF MY 2002 FORD EXPLORER. AFTER GOING TO MY MECHANIC HE HAD SAID MY REAR BEARING AND HUB ARE BAD WHICH ALSO MADE MY REAR TIRE UNSTABLE. HE BEGAN TO TELL ME IT IS A MAJOR PROBLEM WITH THIS VEHICLE AND THE BEARINGS, HUBS, AND BRAKES WERE DEFECTIVE DUE TO THE FACT THAT THEY CANNOT HANDLE THE BRAKING LOAD OF THIS VEHICLE. AFTER RESEARCHING THE PROBLEM ONLINE IT WOULD SEEM HE IS CORRECT. THIS IS A MAJOR SAFETY PROBLEM IN THAT ALL THE BEARINGS AND HUBS EVENTUALLY GO BAD AND CAN FAIL AT ANYTIME MAKING THE TIRES UNSTABLE AND COULD FALL OFF DURING DRIVING. THIS IS OBVIOUSLY A DEFECTIVE DESIGN AND /OR PARTS INSTALLED IN THIS VEHICLE. THERE ARE MANY COMPLAINTS OF THE SAME EVENTS HAPPENING TO OTHER OWNERS. SINCE THIS IS A MAJOR SAFETY ISSUE AND A VERY EXPENSE FIX FOR UNSUSPECTING OWNERS I HOPE YOU LOOK INTO THIS ISSUE AND MAKE FORD ISSUE A RECALL. THANK YOU. *TR
Feb 19, 2008
2002 FORD EXPLORER FRONT AND REAR WHEEL BEARING REPLACEMENT. BACK RIGHT WHEEL BEARING FAILED CAUSING DAMAGE TO THE AXLE, BREAKS AND WHEEL DRUM. FRONT LEFT WHEEL BEARING FAILED. IN BOTH OCCASIONS NOISES WERE HEARD. IN REGARDS TO BE BACK WHEEL BEARING THE TIRE ALMOST CAME OFF AND THE WHEEL FROZE. THIS OCCURRED WHILE ON A MAJOR INTERSTATE TRAVELING AT A SPEED OF 65 MILES AN HOUR. BACK WHEEL BEARING, AXLE, DRUM AND BRAKES REPLACED AT A FORD DEALER, COSTING OVER $1700 DOLLARS. FRONT WHEEL BEARING BEGAN MAKING A THUMPING NOISE AND WAS REPLACED AT A LOCAL MECHANIC COSTING $500. IN CONTACTING FORD I WAS TOLD THERE WAS NOTHING THEY COULD DO. *TR
Jan 09, 2008
TL* THE CONTACT OWNS A 2002 FORD EXPLORER XLS. THE MECHANIC WAS ROTATING BOTH REAR TIRES AND CHANGING BRAKE PADS. THE MECHANIC STATED THAT THE REAR COIL SPRINGS SHEARED OFF. THE CURRENT MILEAGE WAS 51,600. *AK THE CONSUMER HAS PROVIDED BOTH THE INVOICE AND PICTURES OF THE BROKEN COIL SPRINGS. UPDATE 4/23/07 *TR
Mar 16, 2007
2002 EXPLORER REAR COIL SPRINGS BROKE AT 76,000 MILES. *TS THE FRONT BRAKE PADS WERE REPLACED. *JB
Mar 20, 2006
AIR BAGS,SEAT BELTS
5 complaints
WE HAVE A 2002 FORD EXPLORER. THE AIRBAG WARNING LIGHT IS ON AND STAYS ON. IT'S BEEN LIKE THIS FOR A WHILE NOW. I NEVER THOUGHT MUCH OF IT UNTIL I GOT ONLINE RESEARCHING IT AND FOUND THAT NOT ONLY THAT IT IS A COMMON PROBLEM, BUT A VERY DANGEROUS SITUATION. APPARENTLY THE AIRBAGS WILL NOT EVEN WORK. FROM WHAT I FOUND THE PROBLEM HAS TO DO WITH A CABLE THAT CONNECTS THE SEATBELT LOCKING MECHANISM TO THE SRS SYSTEM IS TO SHORT ALSO A POSSIBLE PROBLEM WITH A CLOCKSPRING. BY DOING SOMETHING AS LITTLE AS MOVING THE DRIVERS SEAT ALL THE WAY BACK CAN TRIGGER THE WARNING LIGHT BECAUSE THE CABLE IS TO SHORT. I LEARNED THIS MOSTLY THROUGH PEOPLE OVER THE INTERNET WHO TOOK THERE VEHICLES TO FORD DEALERSHIPS AND WAS TOLD THAT WAS THE PROBLEM. I CALLED FORD TO SEE IF THERE WAS A RECALL ON IT OR IF THEY WOULD FIX IT. NO RECALL AND WON'T PAY TO FIX. FORD KNOWS ABOUT THE PROBLEM AND KNOWS WHAT THE PROBLEM IS. I READ THAT FORD SENT A MEMO OUT TO IT'S DEALERSHIPS TELLING THEM ABOUT THE PROBLEM HAD A MEMO NUMBER FORGOT TO WRITE IT DOWN. THIS VEHICLE IS A FAMILY VEHICLE AND THAT'S THE PRIMARY REASON WE BOUGHT IT. I WOULD THINK THAT THIS BEING SUCH A SERIOUS SAFETY ISSUE THAT FORD WOULD FIX NO PROBLEM, BUT AT THE VERY LEST SOMEBODY SHOULD BE ABLE TO MAKE THEM FIX THIS. I DON'T KNOW WHAT ARE THE PARAMETERS FOR A RECALL TO BE ISSUED, BUT I DO KNOW THAT IF THIS DOES NOT CALL FOR ONE THEN WHO OR WHAT IS THE NHTSA FOR. I GUESS IT TAKES A LOT OF PEOPLE GETTING HURT OR DYEING FOR SOMETHING TO BE DONE. *TR
Oct 31, 2008
TL*- THE CONTACT OWNS A 2002 FORD EXPLORER. THE AIRBAG WARNING LIGHT REMAINED ILLUMINATED. THE DEALERSHIP INFORMED THE CONTACT THE DRIVER'S FRONT SEAT PRETENTIONER UPGRADE HARNESS NEEDED TO BE REPLACED. THE DEALERSHIP MADE THE REPAIR. THE AIRBAG WARNING LIGHT NO LONGER ILLUMINATED. THE CURRENT MILEAGE WAS 73,000. *AK UPDATE 4/23/07 *TR
Mar 20, 2007
RECENTLY THE AIR BAG WARNING LIGHT CAME ON INDICATING A PROBLEM WITH THE AIR BAG SYSTEM. ALSO, THE DRIVER'S SEAT BELT WOULD NOT RETRACT WHEN THE DRIVER EXITED THE VEHICLE. THE ONBOARD COMPUTER INDICATED A CODE OF 33 IN MEMORY. THIS INDICATED THAT THE MECHANISM UNDER BOTH FRONT SEATS WAS FAULTY. THIS PROBLEM WOULD HAVE CAUSED THE AIR BAGS TO DEPLOY UNNECESSARILY OR NOT DEPLOY AT ALL. THE FAULTY SEAT BELT RETRACTOR WOULD NOT HAVE PREVENTED THE DRIVER FROM BEING THROWN FORWARD IN THE EVENT OF A COLLISION. THE WARNING LIGHT WAS INTERMITTENT AT FIRST AND EVENTUALLY STAYED ON SO THERE WAS 55,000 MILES RECORDED WHEN I FINALLY TOOK THE VEHICLE TO OUR DEALERSHIP. THE OWNER'S MANUAL REVEALED THAT THE SUPPLEMENTAL RESTRAINT SYSTEM (SRS) IS WARRANTED FOR 5YEARS/50,000 MILES, SO I REALIZE THAT IT WAS BEYOND THE WARRANTY PERIOD. HOWEVER, THIS IS MY CONCERN AND COMPLAINT. THE SRS IS PROBABLY THE MOST IMPORTANT SAFETY SYSTEM IN A VEHICLE AND SHOULD NOT REQUIRE THESE TYPES OF REPAIRS JUST 6 MONTHS AND 5,000 MILES AFTER THE WARRANTY EXPIRES. THIS SYSTEM SHOULD LAST FOR THE LIFE OF A VEHICLE UNLESS THE VEHICLE IS INVOLVED IN A COLLISION. NO ONE SHOULD HAVE TO BE CONCERNED THAT THEIR SRS SYSTEM WILL FAIL AFTER THE WARRANTY EXPIRES. I AM NOT A MECHANICAL ENGINEER, BUT THESE PARTS MUST NOT HAVE BEEN MANUFACTURED PROPERLY. IF THEY WERE, THEY WOULD NOT HAVE FAILED. AS WAS STATED ABOVE, THIS EXPLORER WAS TOTALLY REDESIGNED AND SENT TO THE DEALER SHOWROOMS PRIOR TO THE START OF THE 2002 MODEL YEAR. WERE THINGS OVERLOOKED OR NOT DONE PROPERLY JUST TO RUSH THIS TOTALLY REDESIGNED EXPLORER TO THE DEALER SHOWROOMS? IF THIS WAS THE CASE, SHOULD THERE BE A RECALL FOR THIS MODEL YEAR IN ORDER TO CHECK THIS PROBLEM AND ENSURE THERE ARE NO SAFETY CONCERNS? THE COST OF THESE REPAIRS IS THE MINOR ISSUE OF MY COMPLAINT. THE MAJOR ISSUE IS THE SAFETY OF THE DRIVER AND PASSENGERS. SAFETY PROBLEMS WITH A VEHICLE WILL CAUSE SERIOUS REPERCUSSIONS FOR THE COMPANY.
Jan 31, 2007
I BOUGHT A 2002 FORD EXPLORER EDDIE BAUER IN NOV 2002. AROUND OCT 2005 MY AIRBAG LIGHT CAME ON AND I WAS DUE FOR AN INSPECTION. I TOOK IT INTO A FORD DEALERSHIP AND THEY "DIAGNOSED" IT AS A FAULTY SEAT BELT...THE SEAT BELT WORKED FINE, IT EVEN CONTINUED TO LOCK-UP DURING MODERATE BRAKING. THIS COST ME OVER $300. NOT A MONTH WENT BY AND THE AIRBAG LIGHT CAME ON AGAIN. I CALLED THE FORD DEALER, EXPLAINED THE PROBLEM AND THEY TOLD ME THAT IF IT WAS DETERMINED IT WAS A "NEW" PROBLEM I WOULD BE CHARGED FOR THAT EXPENSE AS WELL. I JUST CAN'T BELIEVE THAT THE LIGHT WOULD COME ON AFTER BEING "FIXED" SO SOON. *JB
Aug 21, 2006
WHILE DRIVING AT 45MPH, WAS INVOLVED IN A REAR END COLLISION. UPON IMPACT, NONE OF THE AIR BAGS DEPLOYED. *AK THE SENSOR WAS BENT UP AND SIDEWAYS. THE SEAT BELT ALLOWED CONSUMER TO SLIDE UNDER. BOTH KNEES HIT THE DASHBOARD. CONSUMER SUFFERS FROM UPPER AND LOWER BACK PAIN AND SORE KNEES. CONSUMER IS NOT SURE IF THERE IS AN AIRBAG IN THE VEHICLE. *JG
Jun 20, 2002
SUSPENSION,POWER TRAIN,ELECTRICAL SYSTEM
4 complaints
BOTH REAR COIL SPRINGS BROKE. REPLACED FRONT AND REAR WHEEL BEARINGS REPLACED BALL JOINTS REPLACED TRANSMISSION HAS NOW FAILED AND IS NOW UNDEPENDABLE. MAY FAIL WITH OUT WARNING NO ACCIDENTS, ANY OF THE ABOVE COULD HAVE RESULTED IN AN ACCIDENT FORD IS AWARE OF ALL OF THE MENTIONED PROBLEMS AND REFUSES TO RECTIFY THE PROBLEMS. THIS IS A WIDE SPREAD PROBLEM WITH ALL 2002 FORD EXPLORERS.
Dec 29, 2015
REAR SPRING CRACKED AT 100,000 MIL TRANSMISSION FAILED AT 120,000 MIL BODY ELECTRICAL NOT SEALED WELL AND KEEPS SHORTING IN DIFFERENT PLACES CRUISE GETS STUBBORN AND SCARED TO USE IT , IM AFRAID OF IT GETTING STUCK IN CRUISE. *TR
Dec 06, 2011
BOUGHT THE CAR USED IN SEPT. 2007. A MONTH AND A HALF LATER, HAD TO REPLACE REAR PASSENGER WHEEL BEARING. A MONTH AFTER THAT, WE HAD TO REPLACE THE DRIVER SIDE REAR WHEEL BEARING. DRIVER DOOR WINDOW MOTOR WENT A WEEK AFTER THE WHEEL BEARINGS. ABS LIGHT IS ON. ALSO HAD TO REPLACE TWO COILS IN THE ELECTRICAL UNIT. PUT APPROXIMATELY 3,000.00 INTO CAR SINCE PURCHASE IN LESS THAN EIGHT MONTHS. *TR
May 13, 2008
I HAVE A 2002 FORD EXPLORER. WHEN IT STARTED TO GET VERY COLD, MY EXPLORER, THAT I JUST BOUGHT, STARTED TO NOT WANT TO GO INTO GEAR. IT WOULD GRIND AND SLIP. THERE WAS A CLICKING SOUND COMING FROM UNDER THE DASH. IT WAS FROM THE COMPUTER THAT RUNS THE 4 WHEEL DRIVE. THE 4 LOW BUTTON WOULD JUST KICK IN BY ITS SELF. THEN IT WOULD NOT GO INTO GEAR. AFTER A WHILE OF TRYING TO GET IT INTO GEAR IT WOULD GO. IT WOULD ONLY ACT UP WHEN IT WAS VERY COLD OUT (10 TO -5 DEGREES) IT DID THIS TO ME FOR ABOUT A WEEK AND THEN IT JUST STUCK INTO 4 LOW AND NOW WON'T COME OUT. THERE WAS A SMELL THIS LAST TIME OF BURNING ELECTRICAL WIRE AND SMOKE. NOW MY EXPLORER WON'T DRIVE AND HAS A ELECTRICAL SMOKE SMELL STUCK IN IT. I NOW HAVE TO HAVE IT TOWED TO A FORD DEALER TO GET IT FIXED. IT ALSO MAKES A REALLY LOUD POPPING SOUND WHEN I GO TO TURN OR HIT A BUMP. SOUND COMES FROM THE FRONT OF THE EXPLORER DRIVERS SIDE. *JB
Feb 07, 2007
POWER TRAIN,UNKNOWN OR OTHER
4 complaints
I WAS DRIVING ALONG AND THE OVER DRIVE LIGHT OFF STARTED FLASHING AND I STARTED EXPERIENCING THE VEHICLE STARTING TO SHIFT HARDER IN 1 & 2 GEARS!
Sep 18, 2015
I HAVE A 2002 FORD EXPLORER AND THE TRANSMISSION JUST WENT OUT ON IT. I WILL TELL THE STORY FROM THE BEGINNING. OK SO I WAS ABOUT 30 MINS AWAY FROM MY HOME AND DRIVING ON THE FREEWAY BACK HOME WHEN THE OD LIGHT STARTED BLINKING VERY FAST. THEN I GET OFF THE FREEWAY AND STOP AND THE RED LIGHT THEN WHEN I STARTED TO GO THE TRANSMISSION STARTED DOING ALL SORTS OF CRAZY [XXX] IT WAS CHANGING GEARS LIKE CRAZY AND FINALLY SETTLE OUT. THEN RIGHT BEFORE I TURN IN MY DRIVE THE TRANSMISSION JUST QUITS! IT JUST STOPPED! I PUT IT IN PARK THEN DRIVE AND NOTHING...NO SOUND.. NO MOVEMENT IT WOULD JUST ROLL BACKWARDS. SO NOW IT SITTING ON THE SIDE OF THE ROAD WHERE I PUSHED IT TO. ALL OF THIS HAPPENED IN 30 MINS! NOTHING WAS WRONG BEFORE THIS HAPPENED.!!!! PLEASE SOMEONE HELP AND LETS GET THIS TO BE RECALLED! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Dec 12, 2010
NOTICED A GRINDING AND WHINING NOISE COMING FROM RIGHT SIDE OF MY 2002 FORD XLT EXPLORER. ALSO THOUGHT THAT I NEEDED A NEW EXHAUST THE CAR WAS MAKING SUCH LOUD NOISE. WENT TO 2 DIFFERENT GARAGES FOR PRICING, I NEEDED BOTH FRONT AND REAR BEARINGS REPLACED ACTUALLY THE FRONT BEARING WAS ABOUT TO FALL OFF BOTH GARAGES STATED. ALSO THE LOUD NOISE FROM MY EXHAUST IT WAS MISSING ONE BOLT TO THE COVER, COVERING THE EXHAUST AND OR CATALYTIC CONVERTER. ALSO 8MONTHS PRIOR THE CARS TRANSMISSION WAS REPLACED. ALL OF THIS EXPENSIVE AND COSTLY REPAIRS HAPPENED AT 79,000 MILES. THIS IS A VERY DANGEROUS VEHICLE AND READING ALL OF THE OTHER COMPLAINTS THIS PROBLEM NEEDS TO BE CONSIDERED FOR RECALLS FROM FORD. MY FAMILY IS VERY IMPORTANT TO ME AND I USE THIS CAR TO TRAVEL AND TRANSPORT MY FAMILY. I AM VERY CONCERNED AND FORDS NEEDS TO INVESTIGATE THE PROBLEMS ARISING WITH THE 2002 FORD XLT EXPLORER PROBLEMS AND FIX THEM. SO FAR I HAVE INVESTED $5500 INTO THIS CAR I WOULD NOT EVEN GET THIS FOR A TRADE IN VALUE. PLEASE CONSIDER MY COMPLAINT AND THE MANY OTHERS VERY IMPORTANT. THANK YOU *TR
May 13, 2008
I WAS DRIVING,WHEN I HEARD A LOUD NOISE COMMING FROM UNDERNEATH MY FORD EXPLORER.I THOUGHT FOR A SECOND OR TWO,THAT I HAD RAN OVER SOMETHING IN THE STREET.THE VEHICLE,SLOWED.WHEN I STOPPED FOR THE TRAFFIC LIGHT,IT WOULD NOT MOVE.THE OD OFF LIGHT WAS FLASHING.THE ONLY WAY I COULD MOVE THE TRUCK WAS IN NEUTRAL.I HAD THE TRUCK TOWED TO JOE RIZZA FORD IN N.RIVERSIDE,IL.THEY TOLD ME THAT THE TRANSMISSION HAD TO BE REPLACED.I PURCHASED THIS TRUCK FROM RIZZA NEW ON 09/11/01.59,000 MILES WAS ON THE SPEDOMETER.I BELIEVE THE TRANSMISSION WAS DEFECTIVE.I WAS TOLD IT WOULD COST ME $3,400.00 TO GET IT REPLACED.I HAD NO CHOICE BUT TO GO FURTHER IN DEBT AND BUY ANOTHER VEHICLE.*AK
Dec 24, 2004
STRUCTURE,LATCHES/LOCKS/LINKAGES
4 complaints
REAR DOOR GLASS HATCH HINGES CAME OFF.THIS WAS MY WIFES VEHICLE DRIVEN VERY LITTLE UNTIL SHE PASSED AWAY 2009.THEN IT WAS DRIVEN EVEN LESS. BACK HATCH GLASS WAS NEVER USED AS FAR AS I KNOW. SHE ALWAYS USED THE METAL DOOR. I DROVE IT TO GROCERY STORE,PUT GROCERIES IN BACK USING LARGE DOOR. WHEN I GOT HOME I JUST GRABBED GLASS HATCH HANDLE BY MISTAKE,IT CAME OFF IN MY HAND.BOTH HINGES WERE BROKEN. I DON'T KNOW FOR HOW LONG,THE LATCH WAS ALL THAT KEPT IT IN PLACE.WHEN THE LATCH OPENED IT EXPLODED OUTWARD ,RESULTING IN BADLY DAMAGED PAINT AND BOTH REAR DEFROSTER WIRES TO BE TORN OFF GLASS.LUCKILY IT WAS ME AND NOT MY WIFE,COULD HAVE BEEN A LOT WORSE.LIFT CYLINDERS WERE SO STRONG I COULD NOT PUT IT BACK IN PLACE,HAD TO YELL FOR NEIGHBORS FOR HELP!HAD IT REPAIRED LOCAL FORD DEALER.TOLD ME ABOUT RECALL FOR MODELS EXCEPT SPORT.NO RECALL FOR IT.$150.50(NOT INCLUDING PAINT) FOR REPAIRS & 10 DAYS @ DEALER.IT NOW HAS 71,800 MILES GLASS HATCH NEVER USED,IT HAS BROKEN DRIVERS SIDE HINGE AGAIN.07/28/2014.HAVE NOT CONTACTED DEALER AGAIN AS OF THIS TIME. BUT I PLAN TO EXPRESS MY CONCERNS FOR SUCH INADEQUATE REPLACEMENT PARTS. ANY HELP WOULD BE APPRECIATED.THIS VEHICLE WAS PURCHASED NEW, NEVER ABUSED AND WELL MAINTAINED. *JS
Jul 27, 2014
I OWN A 2002 FORD EXPLORER SPORT AND REAR GLASS HINGE FRACTURED/BROKE AND CAUSED GLASS TO FALL ON ONE SIDE AND HURT DAUGHTERS WRIST. TOOK TO LOCAL FORD DEALERSHIP AND THEY SAID NO RECALL AND IT WOULD COST $300-$400 TO FIX AND THEN HYDRAULICS PROBABLY WOULD NOT WORK AND GLASS COULD BREAK INCREASING THE COST TO $700 - $800 OR MORE. I SEARCHED AND FOUND NUMEROUS COMPLAINTS ON WEB. I CONTACTED FORD BY PHONE AND WAS TOLD NO RECALL SO TO HAVE FIXED AND KEEP RECEIPT IN CASE THERE WAS A RECALL. THEY SAID NOTHING THEY COULD DO BECAUSE NO RECALL. NO CONCERN FOR SAFETY WAS SHOWN. *TR
Aug 06, 2010
REAR PASSENGER SIDE DOOR WILL NOT OPEN FROM INSIDE VEHICLE. *TR
May 17, 2010
CAR WAS PARKED. WHEN MY WIFE WAS WALKING TO THE VEHICLE, SHE NOTICED A LARGE CRACK DOWN THE BACK DOOR (HATCH AREA) OF VEHICLE WHICH IS DIRECTLY BELOW THE GLASS. TAKE NOTE THAT IF THIS PANEL FALLS OFF (AND COULD WITH THE CRACK), IT COULD FALL ONTO ANOTHER VEHICLE CAUSING HARM OR TRAGEDY. IF THE PANEL ALSO FALLS OFF, THE GLASS IS NO LONGER SUPPORTED WHICH ALSO CAN RESULT IN IT FALLING OFF ONTO ANOTHER VEHICLE OR ONTO THE HIGHWAY CAUSING AN ACCIDENT.
May 08, 2005
SUSPENSION,PARKING BRAKE
4 complaints
2002 FORD EXPLORER USED FOR NON BUSINESS DRIVING. NO HEAVY LOADS OR TRAILERS. NO OFF ROAD USE. NO INCIDENTS WITH OBJECTS IN ROAD, POT HOLES, OBSTACLES ETC. BOTH REAR SUSPENSION SPRINGS BROKEN. ONE SPRING BROKEN IN 3 PLACES. NOTICED @ 56,500 MILES. SPRINGS HAD BEEN BROKEN FOR A WHILE(RUST ON BREAKS). DIDN'T NOTICE IT UNTIL RECENTLY BROKEN SPRING ON OTHER SIDE ASYMPTOMATIC. THE ONLY IMMEDIATE CONSEQUENCES TO ME WERE A LARGE REPAIR BILL. IT COULD HAVE BEEN A LOT WORSE IF I WAS PRESENTED WITH A NEED FOR AN EMERGENCY MANEUVER AND THE FAULTY SUSPENSION CAUSED AN ACCIDENT. I REPLACED BOTH REAR SPRINGS AND STRUTS. PARTS IN REPAIR SHOP TRASH. WON'T LAST THERE TOO LONG. REPAIR SHOP REPORTS SEEING SIMILAR PROBLEMS WITH EXPLORER AND RELATED FORD MODELS. INTERNET SEARCH REVEALED MANY PEOPLE HAD SAME PROBLEM WITH NO HISTORY OF ABUSE REPORTED. HAD REAR BRAKES SERVICED AT THE SAME TIME. HAD TO REPLACE SHOE PADS ON PARKING BRAKE BECAUSE THE PADS BOTH FELL OFF. USE PARKING BRAKE INFREQUENTLY. REPAIR SHOP REPORTED SEEING THIS PROBLEM PREVIOUSLY ALSO. *TR
Oct 16, 2008
BOTH REAR SPRING CRUMBLED. *TR
May 21, 2008
AT 51,894 WE WERE SURPRISED TO FIND THAT OUR REAR WHEEL BEARINGS AND HUB ASSEMBLY HAD TO BE REPLACED THIS STARTED AS A WHINE AND CLICKING NOISE TOTAL CHARGE TO FIX APPROX 750.00 -- ACCORDING TO OTHERS ON THIS SITE THIS COULD HAVE CAUSED AN ACCIDENT. AT THIS TIME WE ALSO HAD A VERY LOOSE PARKING BRAKE, BUT WAS TOLD BY THE DEALER THAT IT COULDN'T BE TIGHTENED UNTIL THE GROOVES WORE OUT? *TR
Apr 30, 2008
TL*-THE CONTACT STATED THAT WHILE DRIVING 50 MPH IN THE 2002 FORD EXPLORER HE HEARD A LOUD NOISE COMING FROM THE BACK OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO DEALER FOR A WHEEL BEARING REPAIR WHEN THE ODOMETER REACHED 10,300 MILES, AND WAS INFORMED THAT BOTH THE REAR SPRING AND THE EMERGENCY BRAKE CABLE WERE FRACTURED. THE CONTACT STATED THAT HE TRIED TO GET A RESOLUTION FOR REPAIRS ON THE VEHICLE BECAUSE IT WAS STILL UNDER WARRANTY, BUT THE DEALERSHIP REFUSED TO REPAIR THE VEHICLE UNLESS THE CONTACT PAID FOR THE REPAIRS. THE CONTACT PURCHASED THE VEHICLE FROM WENTWORTH MOTORS , AND THEY TOLD THE CONTACT THAT HE HAD TO TAKE THE VEHICLE TO A FORD DEALERSHIP FOR THE REPAIRS. THE CURRENT MILEAGE WAS 10,600.*AK THE REAR SPRINGS FAILED. UPDATED 04/12/07. *JB
Mar 19, 2007
SUSPENSION,EQUIPMENT
4 complaints
WHEEL BEARINGS ON 2002 FORD EXPLORER ARE WEARING OUT WITHOUT ANY NOTICE. I NEVER HAD A CAR THAT EXPERIENCED THIS ISSUE. THIS IS A SEVER PROBLEM AS I DRIVE MY SMALL CHILDREN AROUND IN. KNOWING THAT A WHEEL COULD EVENTUALLY COME OFF SCARES THE LIFE OUT OF ME. THERE IS NO RECALL FROM AS THIS IS A MANUFACTURE DEFECT. *TR
Oct 12, 2008
THIS IS MY SECOND FORD VEHICLE WITH ONLY 80K MILES AND ON BOTH, ALL WHEEL BEARINGS HAVE HAD FAILURE. AND ON MORE THAN ONE OCCASION FOR A SINGLE BEARING. IT IS VERY COSTLY TO REPAIR THESE DEFECTS AT APPROXIMATELY $500 PER WHEEL, AND IS AN OBVIOUS MECHANICAL AND SAFETY HAZARD. TWICE I HAVE BEEN STRANDED ON THE HIGHWAY WITH A CHILD IN THE CAR BECAUSE THE WHEEL HAS ALMOST CAME OFF. CONSUMERS SHOULD NOT HAVE TO REPAIR THESE DEFECTS AT THEIR EXPENSE TO HAVE THEM CONTINUALLY FAIL OVER AGAIN. I WOULD LIKE TO SEE TO THE POSSIBILITY OF A CLASS ACTION LAWSUIT AGAINST FORD IF THEY CANNOT AGREE TO A RECALL, SINCE THERE ARE CERTAINLY WELL ENOUGH PEOPLE WITH THESE PROBLEMS. I HAVE LOST ANY AND ALL INTEREST IN THIS MANUFACTURER AND WILL NOT CONSIDER AN AMERICAN MADE CAR IN THE FUTURE. *TR
Mar 05, 2008
I HAVE A 2002 FORD EXPLORER V6 AND IN THE PAST 2 YEARS I HAVE REPLACED BOTH LEFT AND RIGHT REAR WHEEL BEARING AND ABOUT TO REPLACE THE ONE ON THE RIGHT SIDE AGAIN. I CALLED FORD AND THEY TOLD ME THEY COULD ONLY RECALL A VEHICLE IF YOU LADIES AND GENTLE CALL FOR A RECALL. I HAVE SPENT OVER $1200 DOLLARS ON THIS PROBLEM AND ABOUT TO SPEND ANOTHER $600. I CHECKED ON LINE AND REALIZED I WAS NOT THE ONLY ONE WITH THIS PROBLEM. HUNDREDS OF OTHERS HAVE HAD THIS PROBLEM WITH THE EXPLORER BUT STILL NO RECALL. I WAS JUST WONDERING WHAT SHOULD I DO ABOUT MY PROBLEM. I'M TIRED OF SPENDING MONEY ON A TRUCK THAT BARELY SIX YEARS OLD AND HAD LESS THAN 70,000 MILES WHEN THIS PROBLEM FIRST OCCURRED. *TR
Jan 13, 2008
WHILE TURNING VEHICLE, HEARD A POPPING NOISE & FRONT LEFT TIRE SUDDENLY COLLAPSED INWARD. LEFT FRONT UPPER CONTROL ARM, LOWER BALL JOINT, SHOCK & CAM BOLTS & WASHERS WERE REPLACED. VEHICLE WAS UNDER WARRANTY, HOWEVER FORD DEALERSHIP REFUSED TO COVER STATING THIS WAS THE RESULT OF VANDALISM. NO PROOF OF THIS WAS EVER SUBMITTED TO ME DESPITE CERTIFIED LETTER SENT TO THEM REQUESTING. VEHICLE WAS KEPT IN LOCKED GARAGE AT NIGHT & PARKED IN SECURE, GATED LOT AT WORK DURING THE DAY. THE SAME THING HAPPENED TO THE RIGHT FRONT TIRE ON 5/21/04, BUT WAS BEING DRIVEN STRAIGHT. INS REFUSED TO COVER AS NO PROOF OF VANDALISM. *NM
Aug 02, 2005
SERVICE BRAKES, HYDRAULIC,POWER TRAIN
4 complaints
WHEN WE FIRST BOUGHT OUR 2002 EXPLORER XLT FROM FINKS USED CAR LOT IN ZANESVILLE OHIO IT HAD ABOUT 22 OR SO THOUSAND MILES ON IT AND WE REQUESTED A CHECK UP ON THE VEHICLE. THE BACK HATCH BRACKETS WAS REPLACED, AND THE BACK WHEEL BRAKES WERE STICKING AND BURNING, LOCKING UP. THAT PROBLEM SEEMED TO BE FIXED. THEN THE ANTILOCK BRAKE SYSTEM LIGHT STARTED COMING ON AND THE FRONT BRAKES SEEMED TO BE GRABBING....JUST LAST MONTH. I HAD THE CRUISE CONTROL SET ON THE VEHICLE ONCE AND IT SMELLED LIKE SOMETHING SMOLDERING SO I SHUT IT OFF AND IT HASN'T BEEN ON SINCE. I CALLED THE FORD GARAGE TO ASK IF MY CRUISE CONTROL WAS ON THE FIRE HAZARD LIST BECAUSE THE VEHICLE WAS BUILT IN 2001. I WAS TOLD IF I DID NOT RECEIVE A LETTER IN THE MAIL IT WOULDN'T BE REPLACED. THIS VEHICLE WAS STILL UNDER WARRANTY WHEN I BOUGHT IT. SO FAR I AM GETTING NOTHING BUT THE BACK HATCH BRACKETS REPLACED. THE VEHICLE WAS PARKED AND IT NOW HAS 29,956.0 MILES ON IT. I AM DRIVING MY 1995 AUTO WITH 122,000 MILES ON IT WAITING FOR WINTER AND GRADUATION FROM COLLEGE. I AM AFRAID THE BRAKES ARE GOING TO LOCK UP IN THE WINTER AND SEND ME SAILING. I WANT TO KNOW IF THERE HAVE BEEN ANY OTHER COMPLAINTS ON THIS EXPLORER BUILT IN 2001 THAT IS A 2002 EXPLORER. *NM
Nov 30, 2005
THE VEHICLE EXPERIENCED STRANGE SOUNDS AND DELAY WHEN SHIFTING THE VEHICLE FROM PARK TO REVERSE. *BF THE ABS LIGHT WAS ILLUMINATED CONTINUOUSLY. *SC
Jan 06, 2005
WHILE DRIVING AT A SLOW SPEED THE REAR LEFT AXLE STARTED SMOKING AND BECAME RED HOT. THE PAINT ALSO PEELED OFF. THE VEHICLE WAS TOWED TO THE DEALERSHIP WHO INDICATED THAT THE REAR LEFT BRAKE HAD LOCKED UP. THE BRAKE WAS REPLACED. THE REAR DIFFERENTIAL SEAL WAS LEAKING ALSO. THE SEAL AND FLUID WAS REPLACED. SINCE THE BRAKE FAILURE THERE WAS A WHINING NOISE IN THE REAR AXLE AT SPEEDS OFF 50-55 MPH. *JB
Nov 23, 2004
ABS LIGHT WAS ON. ALSO, BACK AXLE WAS REPLACED. CURRENTLY, THE ABS LIGHT WAS ON AGAIN. *AK THE ABS LIGHT WAS ON A TOTAL OF 3 TIMES. *TC
Nov 12, 2004
STRUCTURE,UNKNOWN OR OTHER
3 complaints
September 2, 2023 at about 6 pm I pulled over to grab a couple water bottles from the rear of my 2002 Ford Explorer Sport cause my engine was overheating. I got out walked to the rear of my vehicle pushed my unlatch button on the tailgate and I lifted the glass part of the rear hatch. Both air hinges were not working correctly to keep it up so I gently rested the glass on my hair that was put up in a bun and just a little bit of the glass was resting on the very top of my head where my hair was slicked back for my bun so my hands were free to grab the bottles of water. (My hair was the softest of resting place's). As I reached in the back to grab the water bottles I heard the loudest bang and hundreds of little pieces of glass fell everywhere around me. I was in so much distrot that I actually thought someone had shot at me with a fire arm but missed me and hit the rear glass instead. The top of my head was stinging and it felt like I had just been smacked with a tree branch and the glass had went all over me causing a few minor cuts and scrapes as I fell to my knees in shock my heart racing faster than I had even imagined a heart could beat while histaraclly crying from the trauma that just occurred I fell to the ground and for a full 15 minutes i sat there surrounded by glass and tears in so much shock, dazed and confused before I stood up and looked around at everything that then I only realized I WASN'T shot at because there was no bullet or bullet hole nor did a vehicle drive by nor was there any people closer than a mile to me when I realized that the glass had shattered for some UNKNOWN reason ON ITS OWN that it scared me so bad it traumatized me. After that day I was pulled over multiple times by numerous police agency's (sheriff, Medford PD, Central Point PD and State Police) because I didn't have the money to fix it let alone have the knowledge that it had a recall so I could get it replaced. I have pictures but it will not allow me to upload them.
Jul 09, 2025
FORD EXPLORER SPORT-TRAC 2001-2005 THE BODY MOUNTS ARE CRUMBLING, KNOWN DEFECT ON ALL THESE VEHICLES, INFERIOR RUBBER - CAUSING EXPOSURE OF BODY TO FRAME. POTENTIAL SAFETY ISSUE - COULD VERY LIKELY CAN CAUSE ROLL-OVERS AS THE RUBBER DISINTEGRATES THERE IS NO SUPPORT BETWEEN THE BODY AND THE FRAME. FORD IS AWARE OF THIS DEFECT BUT HAS NOT DONE ANYTHING TO RECTIFY THE PROBLEM.
Feb 12, 2011
CRACKED ON THE BACK PANEL, BETWEEN THE WINDOW GLASS AND FORD LOGO. *JB
Jan 02, 2007
ELECTRICAL SYSTEM,EQUIPMENT
3 complaints
THE CONSUMER STATED THE HOME FIRE HAZARD CREATED BY FAULTY DESIGN OF NON UL APPROVED PERSONAL SNOW PLOW USE FOR SUV MANUFACTURED BY WESTERN PRODUCTS. SNOW PLOW ELECTRIC MOTOR WAS UNFUSED AND OVERHEATED NOT RESPONDING TO THE COMMAN CONTROLLER SHORTING OUT AND CAUSING A SERIOUS EXPENSIVE FIRE. *JS
Sep 04, 2019
HAVE ENGINE PROBLEM WARRANTY WILL NOT COVER BECAUSE DEALER PUT BACK ODOMETER. *TR
Jan 15, 2009
THE KEY IGNITION SWITCH KEEPS ON GETTING GROUND AND HAD TO DISCONNECT THE BATTERY TO PULL THE KEY OUT OF THE IGNITION SWITCH. THIS WILL BE THE THIRD TIME I HAVE TO REPLACE THE SWITCH. *AK
May 14, 2007
SUSPENSION,POWER TRAIN,WHEELS
3 complaints
THE REAR STABILIZER LINKS JUST BROKE OUT OF NOWHERE NOT EVEN TO LATEST LATER THE FRONT STABILIZER LINKS JUST BROKE OUT OF NOWHERE AND I HAVE NO STEERING A WHOLE LOT OF LOOSE CONTROL
Jul 06, 2017
BEARING KEEP HAVE TO BE REPLACED, AN THE REAR COIL SPRING IS CRACKED AN THE TIRE CAME OFF WHILE DRIVING MY TRUCK, HAVE REPLACED THE WHEEL BEARING 3 TIMES ALREADY. AN I HAVE REPLACE THE TRANSMISSION 2 TIMES. *TR
Mar 23, 2013
FORD 2002 EXPLORER XLT LIMITED. I HAVE HAD A MYRIAD OF ISSUES, WHICH UPON RESEARCH APPEAR COMMON TO THE EXTREME. FRONT & REAR BEARINGS HAVE BEEN REPLACED MULTIPLE TIMES. SPRINGS HAD TO BE REPLACED. NOW THE TRANSMISSION IS SLIPPING -- O/D LIGHT BLINKS, SES LIGHT ACTIVATES, AND VEHICLES OVER-REVS, SLIPS, AND WILL NOT OPERATE IN OVERDRIVE. THE TRANSMISSION DESIGN IS COMPLETELY SEALED, SO I CANNOT EVEN CHECK FOR FLUID LEVELS, NOR DO ANY PREVENTIVE MAINTENANCE WHATSOEVER. THERE IS NO WARNING, JUST FAILURE. ISSUES WITH THIS MODEL YEAR ARE SO PREVALENT THAT LOCAL MECHANICS NEED ONLY ASK THE MODEL AND YEAR AND CAN ITEMIZE THE PROBLEMS I HAVE EXPERIENCED, AND PUBLIC FORUMS ARE FULL OF SIMILAR COMPLAINTS. FORD NEEDS TO RECALL THIS MODEL YEAR. *TR
Apr 22, 2010
STRUCTURE,VISIBILITY/WIPER
3 complaints
CRACK IN REAR LIFT GATE PANEL THAT LED TO SHATTERED REAR WINDOW UPON NORMAL CLOSING. *TR
Nov 02, 2014
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE LIFT GATE WINDOW WAS SHATTERED ON THE GROUND. THE VEHICLE WAS TAKEN TO THE DEALER. AFTER DIAGNOSIS THEY ADVISED HIM THAT THE HINGES FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 140,738. THE CURRENT MILEAGE WAS APPROXIMATELY 149,229. *TR
Mar 12, 2013
WE OPENED THE REAR WINDOW TO GET SOMETHING OUT OF THE TRUNK, LIFTED THE WINDOW AND THE WINDOW EXPLODED AND CRASHED ON MY HUSBAND'S HEAD. IT SEEMS AS IF THE HYDROLICS FAILED ON EACH SIDE OF THE REAR WINDOW. GLASS JUST SHATTERED AND WAS EVERYWHERE. MY HUSBAND'S HANDS WERE CUT AND HIS HEAD WAS BANGED UP. *TR
Feb 11, 2013
SUSPENSION,POWER TRAIN,STRUCTURE
3 complaints
I JUST PURCHASED A USED 2002 FORD EXPLORER SPORT ON 08/06/2011 SO THAT I HAD A VEHICLE THAT I COULD TAKE THE KIDS ON CAMPING TRIPS. ON 09/04/2011 ON OUR WAY TO DAYTONA BEACH I NOTICED THE CAR WAS PUSHING AND SWERVING IN BOTH DIRECTIONS, I HAD JUST PUT BRAND NEW TIRES ON IT AND REPLACED BOTH THE UPPER CONTROL ARMS AND ALL 4 BALL JOINTS AND HAD AN ALIGNMENT DONE, I THOUGHT THAT IT'S A BIGGER VEHICLE THAN WHAT I'M USED TO AND HAD BEEN A SLIGHTLY WINDY. ON THE WAY HOME ON MONDAY 09/05/2011 IT WAS EVEN WORSE, I COULD FEEL THE BODY ROLLING THE CAR PUSHING ECT.. I PULLED OVER AND CHECKED THE FRONT SUSPENSION. THERE APPEARED TO BE NOTHING WRONG. I CRAWLED HOME A NERVOUS WRECK. WHEN WE UNLOAD THE CAR AT HOME I NOTICED THE CAR WAS SAGGING IN THE LEFT REAR.I CRAWLED UNDER THE VEHICLE. I NOTICED 2 BIG ISSUES, 1ST THE COIL SPRING IS BROKEN WERE LUCKY IT DIDN'T POP OUT AND SHRED A TIRE, AND 2ND ALL OF THE BODY MOUNT BUSHINGS ARE COMPLETELY CRUMBLING OR JUST PLAIN GONE. TALK ABOUT DANGEROUS. I WENT ONLINE AND THERE SEEMS TO BE THOUSANDS OF COMPLAINTS FOR THE 2002 EXPLORERS ON BLOGS AND FORD FORUMS AND TONS OF SITES FOR COMPLAINTS FOR AUTOMOBILES FOR ALL MODELS OF THIS VEHICLE FOR THE EXACT SAME THINGS. I HAVE ALSO SEEN NUMEROUS OTHER COMPLAINTS ON THIS VEHICLE FOR OTHER EQUIPMENT FAILURES ONE OF THEM BEING A WHINING NOISE COMING FROM THE REAREND OF THE CAR WHICH I THOUGHT WAS THE TIRES, BUT APPARENTLY IT IS AN IMPROPERLY ENGINEERED DIFFERENTIAL THAT FORD WILL NOT FIX OR ADMIT THAT THERE IS A PROBLEM WITH ALTHOUGH THERE ARE A COUPLE OF TECHNICAL BULLETINS OUT ON IT. THEY ARE JUST LUCKY THAT MY CHILDREN WERE NOT INJURED. HOW DARE THEY NOT ACCEPT ANY RESPONSIBILITY TO TAKE CARE OF THESE VEHICLES THAT THEY ENGINEERED AND SOLD, USED OR NOT. IF YOU MANUFACTURE AN UNSAFE VEHICLE AND A DEFECTIVE VEHICLE YOU SHOULD BE RESPONSIBLE. IS IT GONNA TAKE A FATHER AND HIS CHILDREN BEING KILLED. *TR
Sep 07, 2011
MARCH '07: REAR GATE SPLIT UNDER WINDOW DECEMBER '07 THROUGH JAN '08: REAR DIFFERENTIAL REBUILT TWICE, REAR AXEL HUBS AND BEARINGS REPLACED; DIFFERENTIAL NOISE STILL LOUD JUNE '08: TORQUE CONVERTER REPLACED. *TR
Jun 26, 2008
DT: THE CONTACT OWNS A 2002 FORD EXPLORER XLT. THE CONTACT HAS BEEN HAVING A PROBLEM WITH THE REAR END. THE REAR END MADE AN EXTREMELY LOUD ROARING SOUND. TOOK THE VEHICLE THE VEHICLE TO THREE DIFFERENT REPAIR SHOPS. ONE SAID IT WAS THE TIRES, AND THE OTHER TWO MAINTAINED THAT IT WAS AN EXPENSIVE REAR END PROBLEM. SHE TALKED TO OTHER PEOPLE WITH THIS SAME TYPE OF VEHICLE AND THEY ALL HAD THIS PROBLEM. ALSO, HAD A RING AND PINION REPLACED IN THE REAR END NOT LONG AFTER SHE PURCHASED THE VEHICLE. CURRENTLY, THEY TOLD HER THAT THIS WHAT WAS NEEDED TO BE REPLACED AGAIN ALONG WITH OTHER PARTS , INCLUDING THE REAR AXLE. THIS NOISE ORIGINALLY STARTED AT 55-65 MPH, AND NOW IT WAS MAKING NOISE AT 40-70 MPH. AFTER GOING OVER 70 MPH COULD NOT HEAR IT AS BADLY. ALSO, THE VEHICLE WAS LEAKING FLUID FROM THE RING AND PINION. A STRANGE SOUND THAT WAS COMING FROM UNDER THE HOOD, LIKE A BUZZING SOUND THAT SOUNDS LIKE TRANSMISSION. IN ADDITION, THE HATCHBACK GLASS FELL ON THE CONTACT'S HEAD. IT JUST POPPED OUT. THIS HAPPENED TWICE. THEY DO NOT EVEN ATTEMPT TO OPEN THE GLASS IN THE HATCH. THE DEALERSHIP WHERE SHE PURCAHSED HER VEHICLE STILL HAS RECORDS OF WHAT WAS REPLACED ON VEHICLE.*AK
Aug 18, 2005
POWER TRAIN,LATCHES/LOCKS/LINKAGES
3 complaints
THIS REQUESTED RECALL INVOLVES A 2002 FORD EXPLORER HAVING AN AUTOMATIC TRANSMISSION. DURING NORMAL USE, THE SHIFT LEVER BREAKS OFF AT A CAST ROTATING CYLINDER THAT TRANSMITS THE TORQUE FROM THE GEAR SHIFTER TO PUSH AND PULL THE CABLE THAT PUTS THE VEHICLE IN PARK, DRIVE, NEUTRAL, AND REVERSE. THE VEHICLE ALSO HAD A TENDENCY TO JUMP OUT OF PARK EVEN BEFORE THE PART BROKE WHICH CAUSED THE VEHICLE TO ROLL BACK AND ALMOST PINNED ME BETWEEN ANOTHER VEHICLE WHEN THE VEHICLE ROLLED BACK AND CRASHED INTO A VEHICLE PARKED DOWNHILL. THIS WAS A NEAR MISS ACCIDENT. FORD WANTS TO CHARGE $1500 TO REPLACE THE ENTIRE STEERING COLUMN. WE ELECTED TO JUNK THE VEHICLE AT THIS TIME UNTIL ANOTHER SOLUTION CAN BE FOUND. VEHICLE STILL DRIVES IF YOU REACH YOUR HAND AND PUSH/PULL THE TRANSMISSION CABLE TO SHIFT THE AUTOMATIC TRANSMISSION INTO GEAR. WE CAN SEND THE BROKE OFF SECTION OF THE PART IF YOU WILL RETURN IT. ON THE INTERNET, THERE ARE MANY REPORTS OF THE SAME FAILURE FOR YEARS 2002 THROUGH 2005 FORD EXPLORERS. *TR
May 31, 2011
2002 FORD EXPLORER GEAR SHIFT LEVER BROKE OFF WHILE IN DRIVE. THE LEVER IS CONNECTED TO A SOFT ALUMINUM CYLINDER THRU A U SHAPED END AND A PIN. THE CYLINDER SHEARED AT THE BASE OF THE U AS A RESULT LEAVING NO WAY TO SHIFT OR GET THE KEY OUT AFTER TURNING THE MOTOR OFF WHEN I FINALLY GOT STOPPED. REPAIR COST IS $1400 FOR A NEW STEERING COLUMN PLUS LABOR. CANNOT BUY SMALL PART THAT BROKE SEPARATELY SO EXPLORER IS NOT FIXED. A PICTURE OF THE PROBLEM CAN BE SEEN AT THIS URL HTTP://WWW.EXPLORERFORUM.COM/FORUMS/SHOWTHREAD.PHP?T=188761&PAGE=4. *TR
Sep 05, 2010
I BOUGHT A 2002 FORD EXPLORER WITH 19,000 MILES ON IT ALSO THINKING WHAT A GREAT DEAL I HAVE HAD THE TRUCK FOR 3 YEARS IT NOW HAS 76,000 MILES ON IT. THE CHECK ENGINE LIGHT HAS BEEN COMING ON AND THE O/D LIGHT WILL START BLINKING I TOW A BOAT SO I TOOK IT TO A TRANSMISSION SHOP THEY SAID IT WAS VERY COMMON FOR THIS TO HAPPEN WITH THE YEAR OF TRUCK THAT I HAVE. THEY SAID THE CAUSE WAS SERVO PISTON BORE WHAT EVER THAT MEANS THEY ALSO SAID THAT IF I DON'T REPAIR IT FOR $2,400.00 THAT THE LIGHTS WILL CONTINUE TO COME ON AND THE TRUCK WILL CONTINUE TO SLIP. THE OTHER WEIRD THING IS I'LL BE DRIVING AND I HEAR A DING YOU KNOW THE SOUND YOU HAVE WHEN YOU LEAVE YOUR KEYS IN THE TRUCK BUT I'M DRIVING MY TRUCK WHEN THIS HAPPENS AND THE DOOR LOCK WILL GO OFF LIKE I'M LOCKING THE DOORS. I REALLY LOVE MY TRUCK THE BODY IS IN EXCELLENT SHAPE I STILL OWE ON MY TRUCK SO BUYING SOMETHING NEW ISN'T AN OPTION. THE SAD THING IS I TOW A BOAT EVERY WEEKEND AND I'M WORRIED THAT SOMETHING MIGHT HAPPEN. *TR
May 01, 2009
ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE
3 complaints
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE SERVICE ENGINE SOON AND CHECK GAS CAP INDICATORS ILLUMINATED AND CAUSED THE VEHICLE TO SHUT OFF. IN ADDITION, THE GAS TANK WAS VERY DIFFICULT TO FILL UP WHILE PLACING FUEL IN THE TANK. THE CONTACT CALLED THE MANUFACTURER REGARDING THESE ISSUES. HE FEELS THAT IT IS A SAFETY HAZARD FOR THE VEHICLE TO SHUT OFF WITHOUT WARNING. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 171,000.
Jul 17, 2009
DT*: THE CONTACT STATED THE VEHICLE HAS INTERMITTENTLY STALLED POSSIBLY DUE TO OUTDOOR HEAT. THE VEHICLE STALLED OR WOULD NOT START ON NINE DIFFERENT OCCASIONS. THE VEHICLE WAS TAKEN TO THE SERVICE DEALER AFTER EACH INCIDENT WHERE THE INERTIA SWITCH, THE FUEL PUMP AND THE PCM MODULE WERE CHANGED. THIS PROBLEM OCCURRED EIGHT TIMES WHILE THE VEHICLE STOPPED, WHILE IT WAS STARTED, AT AN INTERSECTION, AND ONCE WITH THE VEHICLE IN MOTION AT 35 MPH. THE CONTACT ALSO STATED THE GAS STORAGE TANK HAD DEVELOPED A HOLE AND WAS LEAKING GAS.
Aug 31, 2006
I HAVE EXPERIENCED THE SAME PROBLEM WITH GAS SPEWING OUT OF TANK WHEN REFUELING. THIS IS MY SECOND SPORT TRAC. FORD BOUGHT BACK MY FIRST ONE BECAUSE THEY COULDN'T FIX ONGOING ENGINE PROBLEMS THAT STARTED OFF AS A ROUGH IDLE PROBLEM. THEY EVEN REPLACED THE ENGINE, AND SURPRISINGLY THAT MADE THINGS WORSE. I HAVE HAD MY NEW VEHICLE SINCE THE END OF JULY AND HAVE EXPERIENCED SIMILAR ROUGH IDLE PROBLEMS RECENTLY.*JB
Feb 26, 2003
ENGINE AND ENGINE COOLING,EQUIPMENT
3 complaints
3/4/08 MOTOR SIZED NO STEERING NO BRAKES AT 62000 MI. BHT REBUILT MOTOR FROM FORD 3YR/75000MI WARRANTY 2/8/09 MOTOR SIZED NO STEERING NO BRAKES AT 71000MI -11MOS /9000MI LATER 2/16/09 TOWED TO MALOUF FORD S.B.NJ NEED OTHER MOTOR NO REBUILT MOTORS AVAILABLE FROM FORD I HAVE NO CAR-FORD WILL NOT GIVE LOANER OR RENTAL. *TR
Mar 11, 2009
DT*: THE CONTACT STATED WHILE DRIVING 55 MPH, A BURNING ODOR WAS SMELLED COMING FROM THE A/C VENTS IN THE REAR OF THE VEHICLE. WHEN THE VEHICLE WAS STOPPED, THE REAR VENT WAS HOT TO THE TOUCH AND A BURNING ODOR WAS EVIDENT. THE SERVICE DEALER AND MANUFACTURER HAD NOT BEEN NOTIFIED.*AK UPDATED 10/30/2006 -*NM
Oct 02, 2006
I AM CURRENTLY INVOLVE IN A DISPUTE WITH FORD MOTOR COMPNY REGARDING REPAIRS TO MY 2002 FORD EXPLORER. IN BRIEF, THE TRUCK WAS DIAGOSED BY FORD WITH INTERNAL ENGINE FAILURE, FORD CLAIMS THAT SENT THE TRUCK TO THEM WITH (5) FIVE QUARTS OF OIL MISSING, I HAVE DOUCUMENTATION SHOWING THAT FORD DID THE LAST OIL CHANGE WITHIN THE TIMELINE OF MAINTANENCE AS PER FORD MAINTANTIENCE MANUAL. FORD IS CLAIMING THAT I AM RESPONSIBLE FOR THEFULL AMOUNT VERBALLY ESTAMATED AT $5000.00.
Jan 18, 2003
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING
3 complaints
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE APPROACHING A STOP AT APPROXIMATELY 35 MPH ON NORMAL ROAD CONDITIONS, THE BRAKE PEDAL EXTENDED TO THE FLOOR WHEN IT WAS DEPRESSED. THE ENGINE IDLED ROUGHLY AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE INDICATOR REMAINED LIT UNTIL THE ENGINE WAS TURNED OFF. WHEN THE IGNITION WAS STARTED, THE ENGINE WOULD AUTOMATICALLY IDLE WITHOUT ACCELERATION. THE FAILURES OCCURRED ON A SEPARATE OCCASION. THE VEHICLE HAS NOT BEEN REPAIRED AND CANNOT BE DRIVEN. THE CONTACT WAS CONCERNED OF THE SAFETY RISK INVOLVED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 111,000 AND CURRENT MILEAGE WAS 114,000.
Nov 25, 2008
THE ABS ACTIVATED WHILE ON A DRY PAVEMENT ANDTHE VEHICLE LOST BRAKING POWER. THE CONSUMER TOOK THE VEHICLE BACK TO THE DEALER, WHO KEPT INSISTING THERE WAS NOTHING WRONG. HOWEVER, THE CONSUMER FELT DIFFERENTLY ABOUT THE DEALERS EVALUATION. *AK THE CONSUMERS BROTHER VERIFIED THAT SOMETHING WAS WRONG, BUT COULD NOT TAKE IT APART TO CHECK IT OUT BECAUSE OF WARRANTY ISSUES AND THE ENGINE EXPERIENCED A MISS. THE MASTER CYLINDER WAS FOUND BAD. *SC *JB
Jul 06, 2004
1. ENGINE STALLS ERRATICALLY WHEN UNDER ACCELERATION IE: WHEN ENTERING FREEWAY, ETC. FORD ACKNOWLEDGES THE PROBLEM, STATES DOES NOT KNOW HOW TO FIX IT. 2. BRAKE FAILURE IN STOP AND GO TRAFFIC. VEHICLES CURRENTLY HAS LESS THAN 10,000 MILES ON THEM. BOTH HAVE SAME PROBLEMS. *NLM
May 24, 2003
POWER TRAIN,TIRES
3 complaints
REAR END IS MAKING A HORRIBLE RUBBING NOISE....THOUGHT IT MIGHT BE THE TIRES BUT I JUST REPLACED ALL 4 TIRES WITH THE SAME EXACT TIRES THEY COME FROM FACTORY WITH AND STILL HAVE THE PROBLEM. *TR
Mar 21, 2008
2002 EXPLORER, STARTED TO NOTICE A BIT OF A LAG FROM 2ND TO 3RD GEAR, THEN A BIG LAG AND LURCH, FOLLOWED BY O/D LIGHT FLASHING FOLLOWED BY CHECK ENGINE LIGHT. HAD SOLENOID PACK REPLACED FOR $320 LASTED FIVE WEEKS AND FAILED AGAIN, WITH O/D FLASHING AND CAR LURCHING AND GRABBING HARD BETWEEN 2ND AND 3RD SHIFT ON AN AUTOMATIC TRANSMISSION. ALSO NOTICED AFTER FIRST REPAIR , HARD TO SHIFT FROM DRIVE TO PARK, WOULD HANG UP TRYING TO GET IN PARK. *JB
Nov 24, 2005
2002 4X4 EXPLORER LIMITED WITH V8. AT 7390 MILES (3/12/03, INVOICE # W40836) TWO ISSUES; THE TRANSMISSION NEVER SHIFTED PROPERLY AND IT STARTED LEAKING FLUID EVERYWHERE. TWO WEEKS LATER THE DEALER ADMITTED THEY DIDN''T KNOW THE CAUSE AND REPLACED THE TRANSMISSION WITH A NEW ONE. ENGINE SEVERELY OVERHEATED (INVOICE 3W47852). AT 20K MILES THE TRUCK WILL ONCE IN A WHILE STOP (AS IF I HIT SOMETHING) AS I START TO BACK OUT OF THE GARAGE - PROBLEM DISCOVERED AT 31K BRAKE JOB - REAR SHOES ON PARKING BRAKE BROKE LOOSE ON DRIVERS SIDE (BOTH) AND ONLY ONE ON PASSENGER SIDE. LOOSE SHOE ON PASS. SIDE WOULD WEDGE WITH GOOD ONE AND LOCK UP WHEELS WHEN MOVING SLOW. LOT'S OF ARGUMENTS AND FORD FINALLY REPLACED SHOES (4/25/05 INVOICE # 99323). AT 26K (11/05, NO INVOICE) ONE TIRE WENT FLAT AND UPON INSPECTION BY A TIRE SHOP, THAT TIRE AND A SECOND TIRE HAD TREAD SEPARATION - RUNNING GOODYEAR''S. FORD QUICKLY REPLACED BOTH TIRES WITHOUT ANY QUESTIONS. AT 29K, MY FAMILY AND I MOVED FROM MI TO GA. EACH TIME I STOPPED FOR GAS THE EXPLORER SOUNDED LIKE THE FRONT END WAS GRINDING METAL TO METAL ON THE GEARS. THE 4X4 WAS IN AUTO FOR THE TRIP AND ONCE I GOT BACK ON THE HIGHWAY ABOVE 20 MPH THE NOISE WENT AWAY. HOWEVER, IT CONTINUED TO SHIFT POORLY AND IT STARTED TO SURGE (SHAKE) OR THUMP LIKE SOMETHING WAS CATCHING IN THE DRIVE TRAIN EVERY TIME I WOULD LET OFF THE GAS PEDAL AND ALLOWED THE TRUCK TO DECELERATE WITHOUT BRAKING. EVEN AFTER NEW BRAKES AND ROTORS, THE PROBLEM GOT WORSE AND WORSE - NOW AT 34K, (5/30/05, INVOICE # W50821) THE TRUCK IS IN THE DEALERSHIP FOR THE 3RD TIME ON THIS ISSUE. THE FIRST TIME, THEY REPLACED THE "MODULE-TRANSFER SH" WHICH DID PRETTY MUCH ELIMINATE THE SHIFTING ISSUE. THEY ALSO REPLACE THE "DRIVE SHAFT FLANGE PER SSM 16824" WHATEVER THAT MEANS. BUT A MAJOR PROBLEM IN THE DRIVE TRAIN STILL EXISTS AND IT STILL UNRESOLVED. HERE'S MY POINT, FORD HAS A MAJOR DRIVE TRAIN PROBLEM WITH THE REDESIGNED 2002 EXPLORER.
Jul 08, 2005
SERVICE BRAKES, HYDRAULIC,AIR BAGS
3 complaints
FORD EXPLORER 2002 2 WHEEL DRIVE WAS DRIVING AT 65 MPH ON FREEWAY. A CAR CUT OFF THE FORD AND ANTI LOCK BRAKES WERE APPLIED. BRAKES LOCKED AND DRIVER LOST CONTROL OF SUV. SUV ROLLED OVER AND OFF THE FREEWAY. SIDE AIR BAGS AND FRONT AIR BAGS DID NOT DEPLOY. *JB
Jan 05, 2006
CAR WAS ON A FAMILY TRIP WHEN ABS LIGHT CAME ON FOR NO REASON. DEALERSHIP CAN NOT GET THE LIGHT BACK ON. CAR WAS STARTED IN THE MORNING AND AIR BAG LIGHT FLASHED AND THEN STAYED ON AND THE DEALERSHIP SAID IT WAS DUE TO A SHORT. DAY AFTER IT WAS IN THE SHOP FOR THE AIR BAG LIGHT THE CAR WOULD NOT START. WOULD NOT TURN OVER. IT WILL BE IN THE SHOP AGAIN. FOR THE THIRD TIME IN 6 MONTHS.*AK
Sep 08, 2002
CONSUMER REARENDED ANOTHER VEHICLE DUE TO BRAKE FAILURE AT 20 MPH. UPON IMPACT, NEITHER AIRBAG DEPLOYED. NO INJURIES. VEHICLE AT DEALERSHIP AT THIS TIME.*AK
Jan 18, 2002
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
2 complaints
I WAS DRIVING DOWN THE HIGHWAY I WENT TO MAKE A LEFT HAND TURN WHEN SMOKE STARTED COMING OUT OF THE GRILL, SO I PULLED OVER TO CHECK UNDER THE HOOD, SMOKE STARTED BOILING OUT FROM UNDER THE HOOD
Oct 27, 2019
I BOUGHT A USED 2002 FORD EXPLORER IN APRIL OF THIS YEAR AT A USED CAR LOT. IT WAS A BEAUTIFUL BLUE SUV IN REMARKABLE GOOD CONDITION. I HAD IT FOUR MONTHS, AND IT CAUGHT ON FIRE WHILE AT A STOP SIGHT ON MY WAY HOME FROM A SHOPPING STRIP TWENTY MILES FROM MY HOME. IT STARTED SMOKING AND WHILE I WAS FUMBLING FOR MY PURSE TO GET MY CELL PHONE TO CALL FOR HELP, IT CAUGHT FIRE AND BYSTANDERS ON THE THOROUGHFARE PULLED ME FORCEFULLY FROM THE CAR, AND THEN CALLED THE FIRE DEPARTMENT. IT WAS A TOTAL LOSS WHEN THE ENTIRE HOOD CAUGHT FIRE AND MELTED. MY GARAGE MECHANIC, WHO HAD JUST SEEN THE CAR, TOLD ME THAT HE COULD SEE NO REASON WHY IT WOULD HAVE CAUGHT FIRE. CAN YOU HELP ME? *TR
Oct 06, 2013
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
2 complaints
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE THE VEHICLE WAS IDLING AT A STOP LIGHT, THE OVERDRIVE WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED SEVERAL TIMES. IN ADDITION, THE VEHICLE WAS DIFFICULT TO SHIFT INTO SECOND AND THIRD GEAR AS WELL AS DRIVE, WHICH WAS WHEN THE INTERMITTENT STALL FAILURE OCCURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VEHICLE WAS PARKED AND UNABLE TO BE DRIVEN DUE TO THE INTERMITTENT FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
May 23, 2017
IT IS HAVING TROUBLE SHIFTING FROM 2ND TO 3RD GEAR. ENGINE REVS UP TO AND OVER 4,000RPMS AND SLAMS INTO THE GEARS. *TR
Feb 23, 2014
ENGINE,FUEL/PROPULSION SYSTEM
2 complaints
CHECK ENGINE LIGHT CAME ON WENT TO A AUTO REPAIR SHOP AND WAS GIVEN OEM CODE P0442 (EVAPORATIVE EMISSION SYSTEM). THE SCENT OF GAS WAS PRESENT. I CHANGED THE FUEL CAP AND ISSUE STILL REMAINS. GAS FUEL TANK VAPOR VENT CHECK VALVE IS DEFECTIVE AND MUST BE REPLACED.
Mar 30, 2016
MY TRUCK BEGAN TO SHAKE WHEN I STOP AT STOP SIGNS AND LIGHTS. THE SERVICE ENGINE SOON LIGHT CAME ON AND WOULD NOT GO OUT. I GOT A CODE READING, THERE WERE MANY FUEL EJECTION ISSUES. I GOT A DIAGNOSTIC TEST TODAY, AND WAS TOLD IT COULD BE THE FUEL PUMP. WHEN I PUT GAS IN, THE GAS PUMP GETS STUCK INSIDE SOMETIMES. DOES NOT COME OUT SMOOTHLY. WHAT IS GOING ON? *TR
Apr 14, 2015
ELECTRICAL SYSTEM,AIR BAGS
2 complaints
TWO WEEKS AGO FOR NO REASON MY AIR BAGS DEPLOYED WHILE I WAS DRIVING. I CONTACTED FORD AND COULDN'T GET ANY HELP FROM THEM AT ALL. I WAS LEAVING WORK IN VIRGINIA.
Feb 28, 2016
WHILE DRIVING DOWN THE ROAD MY AIRBAG LIGHT COMES ON. ON OCCASION I AM JUST THANKFUL THAT MY AIR BAG HAS NOT GONE OFF YET. ALSO WHILE DRIVING MY DOOR AJAR LIGHT & DOME LIGHTS COME ON. *TR
Nov 24, 2012
AIR BAGS,VEHICLE SPEED CONTROL
2 complaints
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE PULLING INTO A PARKING SPACE AT A VERY LOW RATE OF SPEED, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION, SURGED FORWARD, AND CRASHED INTO A BUILDING. DURING THE CRASH, THE FRONT END OF THE VEHICLE SUSTAINED SIGNIFICANT DAMAGE; HOWEVER, THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUFFERED INJURIES TO THE LEFT ARM AND HIP, HEAD, AND NECK. MEDICAL ATTENTION WAS RECEIVED AND A POLICE REPORT WAS FILED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 47,000.
Dec 03, 2015
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE TRAVELING LESS THAN 5 MPH, THE VEHICLE'S THROTTLE BECAME STUCK WITHOUT WARNING WHICH CAUSED THE VEHICLE TO ACCELERATE TO A SPEED ABOVE 40 MPH. THE VEHICLE CRASHED THRU A FENCE AND INTO THE REAR OF A MOTOR HOME CAUSING THE FRONT DRIVER'S SIDE TIRE TO FRACTURE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V399000 (VEHICLE SPEED CONTROL). THE CONTACT SUSTAINED WHIPLASH, NECK AND BACK PAINS FROM THE FAILURE. A POLICE INCIDENT REPORT WAS FILED AND THE VEHICLE WAS TO BE TOWED TO A YARD UNTIL IT WOULD BE ABLE TO GET INSPECTED AND DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 194,000.
Jul 23, 2015
SUSPENSION,STRUCTURE
2 complaints
I AM EXPERIENCING A LOUD CLANKING AND CRASHING SOUND EMITTING FROM UNDER VEHICLE WHILE DRIVING ON PUBLIC HIGHWAYS WITH MINIMAL BUMPS AT VARIOUS SPEEDS WITH INCREASED ROLL MOVEMENT WHILE CORNERING. AFTER INVESTIGATION, I FOUND THE BODY MOUNTS TO BE CRUMBLING APART, BODY MOUNTS MISSING LARGE CHUNKS OF MATERIAL AND OTHER BODY MOUNTS ARE SOFT AND JELLY LIKE WHEN TOUCHED. THESE FORD BODY MOUNTS HAVE BEEN ENGINEERED IMPROPERLY AND HAVE REACHED A PREMATURE FAILED STATE. THIS AFFECTS THE ROLL OF THE VEHICLE AND MAY POSE GRAVE DANGER TO VEHICLE PASSENGERS WHEN PERFORMING A LANE CHANGE OR ANY VEHICLE ROLL MANEUVER AND AFFECTS VEHICLE CONTROL. THIS IS A MAJOR SAFETY ISSUE AND NEEDS TO BE ADDRESSED IMMEDIATELY. AFTER A INTERNET SEARCH, I HAVE DISCOVERED THIS TO BE AN ISSUE WITH THOUSANDS OF FORD EXPLORER SPORT TRAC OWNERS AND OTHER FORD TRUCKS AS WELL. I AM THE ORIGINAL OWNER OF THE VEHICLE. THIS VEHICLE HAS BEEN IN FLORIDA FROM 2002-2010, AND IN GEORGIA FROM 2011-PRESENT AND HAS NEVER BEEN EXPOSED TO SALT, SNOW OR ANY ABNORMAL ENVIRONMENT TO CAUSE THIS FAILURE. THIS VEHICLE HAS NOT BEEN MODIFIED IN ANY WAY. *JS
Jul 29, 2012
ON 10-14-2008, TOOK VEHICLE IN FOR ROUTINE NYS VEH INSPECTION. MIDAS MECH INFORMED ME THAT A 5 INCH PIECE SNAPPED OFF AT THE BOTTOM OF THE PASS SIDE REAR COIL SPRING . YOU COULD SEE THAT THE COIL SPRING WASN'T SEATED RIGHT ANYMORE. VEHICLE MILEAGE WAS APPROX 66,400. NEVER USED OFF ROAD. MECH INFORMED ME THAT 2002 FORD EXPLORERS ARE NOTORIOUS FOR DEFECTIVE WHEEL HUBS (WHICH IS TRUE BECAUSE I RECENTLY JUST REPLACED BOTH ABOUT 1000 MI AGO AT $1400) AND FOR THE STRUT COIL OVER SPRINGS SNAPPING. ENOUGH ALREADY!! WHEN WILL THE GOV MAKE FORD OWN UP TO DESIGN AND SAFETY FAILURES !!!??? I COULD HAVE BEEN TRAVELING ON THE HIGHWAY WHEN THIS COIL SPRING PIECE SNAPPED OFF AND COULD HAVE PUNCTURED THE TIRE OR THE BRAKE LINE OR THE FUEL TANK!! *TR
Oct 18, 2008
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM
2 complaints
DUE TO A DEFECT, WE HAD TO HAVE THE TRANSMISSION REPLACED (THANK GOD IT WAS STILL UNDER WARRANTY)...THEN HAD TO HAVE THE DOOR AJAR SENSOR FIXED BECAUSE ALARM KEPT GOING OFF FOR NO REASON. ABOUT TWO YEARS AGO WE WERE ABUT TO GO OUT OF TOWN FOR THANKSGIVING. I STOP AT A RED LIGHT, AND THEN WE TRY TO PULL OFF WHEN THE LIGHT CHANGES AND HEAR THE LOUDEST POPPING NOISES...WE'RE WONDERING HOW IN THE WORLD DID THE SPARK PLUG POP OUT WITH SO MUCH FORCE THAT IT ALSO RIPS THE IGNITION COIL...(FAST FORWARD TO 1YR LATER, SAME THING HAPPENS WHILE LEAVING HOME TO GO TO WORK). ONCE AGAIN, ON MARCH 12, WHILE ON MY WAY TO WORK, SITTING AT A TRAFFIC LIGHT. LIGHT TURNS GREEN...I START TO PULL OFF AND BEGIN HEARING A POPPING NOISE...WTH...NOT AGAIN!!! (THIS IS THE THIRD TIME THIS HAS HAPPENED IN 2 YEARS). COME ON FORD...FIX THE LEMONS!!!! *TR
Mar 14, 2012
I HAVE A 2002 FORD EXPLORER THAT IS IN THE SHOP RIGHT NOW WITH A TORN DOWN ENGINE. I WENT OUT TO START IT ONE MORNING AND IT HAD A HARD START THEN IT STARTED TICKING. COME TO FIND OUT IT THE TIMING CHAIN. FROM WHAT I HAVE READ ONLINE IT IS A VERY COMMON COMPLAINT AND I AM REALLY SURPRISED THAT THIS TRUCK HAS NOT BEEN RECALLED AGAIN FOR THIS PROBLEM. I AM HAVING TO PAY FOR SOMETHING THAT FORD MADE A MISTAKE ON. THE PULLEY ON THE TRUCK IS PLASTIC, AND IT IS FAILING. I ALSO HAVE PROBLEMS WITH MY ELECTRICAL PARTS ON IT. THE LIGHTS INSIDE WILL STAY ON AFTER I TURN IT OFF AND GET OUT AND IF I TURN ON MY REAR DEFROST MY TRUCK DINGS AND SAYS DOOR AJAR..... THIS TRUCK IS AWFUL. *TR
Jan 09, 2012
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
2 complaints
AT A STOP, BEGAN ACCELERATING TO ENTER HIGHWAY, ACCELERATOR PEDAL BECAME STUCK AND CAR CONTINUED TO ACCELERATE UP TO 90 MPH AT FULL THROTTLE BEFORE I SHUT VEHICLE OFF AND PUT IT IN NEUTRAL. HAS HAPPENED ON SEVERAL OCCASIONS, ALL EXACTLY THE SAME. VEHICLE ACCELERATES AT FULL THROTTLE AND HAS TO BE SHUT OFF BEFORE AN ACCIDENT OCCURS. ONLY WAY TO CORRECT PROBLEM IS TO EXIT VEHICLE AND PUSH GAS PEDAL SEVERAL TIMES; START VEHICLE AND SEE IF ENGINE IS STILL AT FULL THROTTLE.
Jan 20, 2012
2002 FORD EXPLORER XLT: REC'D RECALL NOTICE ABOUT CRUISE CONTROL SWITCH WITH FIRE HAZARD AND BRAKE FLUID LEAKAGE DRIVING OR IN PARK. CALLED DEALER 'ARMSTRONG FORD IN HOMESTEAD FORD TWICE. ONCE SENT TO VOICE MAIL OF SERVICE MANAGER WITH NO RETURN CALL. FOLLOWING DAY 11/17 SPOKE WITH SERVICE ADVISOR WHO STATED TO CALL BACK ON FRI OR MON 11/20 OR 11/23 AS PART WAS UNAVAILABLE. I FIND THIS UNACCEPTABLE. IN ADDITION I HAVE ELECTRICAL PROBLEMS THAT CONSISTENTLY CREATE SHORTS WITH PARTS OR DISPLAYS IN CONSOLE WHICH THIS DEALER HAS BEEN UNABLE TO RESOLVE THUS COSTING ME HUNDREDS OF DOLLARS EACH TIME. THANK YOU. *TR
Nov 18, 2009
SUSPENSION,POWER TRAIN,WHEELS,EQUIPMENT
2 complaints
MY NAME IS[XXX] AND I OWN A 2002 FORD EXPLORER XLT (V6). I HAVE OWNED IT FOR ALMOST A YEAR NOW (WILL BE IN JAN 2012) AND LOVED EVERY MINUTE OF IT UNTIL RECENTLY. ABOUT 4 MONTHS AGO, I HEARD A STRANGE LOUD WHINING NOISE. I IMMEDIATELY TOOK IT TO MY MECHANIC AND FOUND THAT REAR WHEEL BEARING WAS GOING. I WAS ALSO TOLD THAT IF I WOULD HAVE TOOK THE INTERSTATE TO WORK THAT EVENING I COULD HAVE POSSIBLY DIED OR CAUSED SERIOUS INJURIES TO OTHERS ON ROAD. VERY SCARY! MIND YOU THIS BEARING WENT WITH NO WARNING. IMMEDIATELY AFTER I HEARD THE NOISE I TOOK IT IN. WELL THE BEARING GOT FIXED AND I COULDN'T HAVE BEEN HAPPIER. HOWEVER, ABOUT A MONTH AGO I WAS ON THE INTERSTATE WITH MY TWO YEAR OLD DAUGHTER DOING ABOUT 70MPH WHEN MY TRUCK BEGAN TO SHAKE VIOLENTLY. I ASSUMED I WAS IN THE PROCESS OF HAVING A TIRE BLOW-OUT AND BEGAN SLOWLY BREAKING AND LOSING CONTROL OF THE VEHICLE. LUCKILY I MADE IT ONTO THE SHOULDER OF THE INTERSTATE. MY TIRE HOWEVER WAS NOT AS LUCKY. ALL 5 STUDS ON MY RIGHT REAR TIRE SNAPPED CAUSING THE TIRE TO COMPLETELY FLY OFF AND PROCEED DOWN THE ROAD AT A FAST SPEED JUST PASSING THE TURN RAMP AND MISSING SEVERAL OTHER VEHICLES. IN THE PROCESS OF LOSING THE TIRE, IT ALSO CAUSED DAMAGE TO REAR END OF MY SUV. IT LOOKED AS IF THE TIRE GOT CAUGHT AND CAUSED THE REAR TO DENT IN.REPLACED STUDS AND EVERYTHING SEEMED FINE. TODAY (DEC.15TH) NOT EVEN AN ENTIRE MONTH LATER, VEHICLE STARTED SHAKING AGAIN. OH HOW I REMEMBERED THAT SCARY SHAKE. EXAMINED TIRE AND ONCE AGAIN, STUDS SNAPPED. 2 THIS TIME WITH A THIRD ONE MISSING THE CAP. THE TIRE WAS ONLY HELD BY 2 STUDS. THANK THE LORD I NOTICED THIS PROBLEM BEFORE GOING ONTO THE INTERSTATE AND ONCE AGAIN HAVING MY TIRE FLY OFF! I HAVE BEEN DOING RESEARCH THIS EVENING TO FIND THAT THIS IS A COMMON PROBLEM WITH THE 02-04 EXPLORERS. PLEASE MAKE A RECALL FORD AND OTHERS HELP ME TO GET ONE MADE! THIS IS A SCARY AND DANGEROUS SITUATION! IT CAN CAUSE THE LOSS OF MANY LIVES AS IT HAS ALMOST DONE MINE AND MY DAUGHTERS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Dec 15, 2011
TRANSMISSION SHIFTED HARD INTO 2ND GEAR FROM DAY ONE, TOOK IT TO DEALER AND THEY SAID IT WAS NORMAL, WHINING IN REAR END ALSO SAID NORMAL. HAD TO REPLACE 2 WHEEL BEARINGS, 2 MORE BAD NOW, REPLACED WHEEL HUB, NOW TRANSMISSION WILL NOT SHIFT. *TR
May 01, 2008
FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM
2 complaints
EVEN WITH A FULL TANK OF GAS THE GAS GAUGE WILL GO TO "0" AND THE "CHECK GAUGE" LIGHT COMES ON BECAUSE THE SENDER ASSEMBLY UNIT OF THE GAS GAUGE DOES NOT WORK. THERE HAD BEEN ANOTHER 2002 EXPLORER BROUGHT IN FOR THE SAME PROBLEM THAT MORNING. THE PART IS NOT AVAILABLE AND IS ON BACK ORDER. THE PART COST $76.79 BUT THE LABOR WILL BE $270! THIS IS A LOT OF MONEY FOR US TO PAY DUE TO AN FORDS ENGINEERING PROBLEM. ARE MANY OTHER 2002 EXPLORERS EXPERIENCING THE SAME PROBLEMS? MANY TIMES, BECAUSE THE FUEL SENDING UNIT IS CORRUPTED, IT WILL PUT TOO MUCH FUEL IN INJECTORS, WHICH HAS CAUSED MY CAR TO "BOG DOWN" ESPECIALLY DANGEROUS AT INTERSECTIONS AND AT HWY ENTRANCE RAMPS. *TR
Sep 15, 2010
THIS 2002 FORD EXPLORER EDDIE BAUER ABRUPTLY STOPS WHILE DRIVING AT ANY SPEED WITHOUT ANY NOTICE OR INDICATION THAT THE IGNITION WILL FAIL TO KEEP THE CAR RUNNING. THIS CAR HAS BEEN TO TWO FORD DEALERSHIPS AND ONE REPUTABLE AND ESTABLISHED INDEPENDENT AUTOMOTIVE REPAIR SHOP. THIS CAR WAS AT A TOYOTA DEALERSHIP FOR ALMOST 30 DAYS AND THIS CAR WAS RETURNED TO ME WITH THIS POTENTIALLY FATAL DEFECT STILL UNDIAGNOSED. NONE OF THE AFOREMENTIONED DEALERSHIPS COULD DETERMINE THE TRUE UNDERLYING PROBLEM. AT THE TOYOTA DEALERSHIP A BRAND NEW STARTER WAS INSTALLED BECAUSE OF A NO START CONDITION SHOWING NO POWER TO THE STARTER AND BLOWN FUSES FOR THE INJECTORS, FUEL PUMP, AND THE COMPUTER. THE SAME DEFECT SHOWED ITSELF ONE DAY LATER AFTER TRAVELING OVER 70 MILES WITH NO SIGN OF FAILURE. *TR
Jan 09, 2008
SUSPENSION,POWER TRAIN,EQUIPMENT
2 complaints
EVENT/SITUATION: HESITATES AND CHOKES AT 40-45 MILES PER HOUR WHEN TRYING TO ACCELERATE, ALONG WITH A SLIGHT RUBBING SENSATION FELT THROUGH THE STEERING WHEEL AND GAS PEDDLE. THEY ADVISED REPLACING THE UPPER BALL JOINTS. THEY ALSO STATED A WEAK BATTERY WHICH WAS REPLACED. THIS DID SEEM TO FIX VARIOUS FAULTY FALSE ELECTRICAL ISSUES: INTERIOR LIGHTS STAYING ON AND FALSE LIGHT/DASHBOARD READINGS. FAULTY TRANSMISSION, EMISSIONS OR PLUGS/WIRING HAVE BEEN POSSIBILITIES. I'VE TAKEN IT TO GOODYEAR WHO RECOMMENDED CHANGING OUT THE PLUGS AND WIRES, ALONG WITH A FLUSH. I'VE BEEN TOLD THAT FLUSHES CAN RUIN PARTS ON OLDER VEHICLES AND CAUSE OTHER EXPENSIVE PROBLEMS. I FOUND A FEW WEBSITES WERE THERE ARE MANY OTHER CUSTOMERS HAVING THESE SAME ISSUES WITH THE 2002 FORD EXPLORER. FORD HAS BEEN NOTIFIED AND AWARE OF THESE TRANSMISSION ISSUES AND EXPENSIVE PROBLEMS, COVERING UP WITH OTHER LITTLE RECALLS LIKE THE WIRING HARNESS. I, LIKE MANY, ARE BEING FORCED TO PAY FOR FAULTY TRANSMISSIONS. I BELIEVE THIS NEEDS TO BE INVESTIGATED AND MAKE FORD PAY FOR RECALLS AND REPAIRS. IT HAS BEEN TAKEN TO THE FORD DEALERSHIP FOR ITS OIL CHANGE AND A WIRING RECALL APPROXIMATELY TWO WEEKS AGO, IN JANUARY 2010. HERE IS THE WEBSITE WITH MANY OTHER FORD EXPLORER OFFICIAL COMPLAINTS WHO DEMAND A RESPONSIBLE/RELIABLE RECALL FIX FROM FORD. HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2002/TRANSMISSION/O_D_LIGHT_IS_BLINKING.SHTML. *TR
Feb 11, 2010
HORRIBLE WHINING NOISE COMING FROM REAR DIFFERENTIAL OF MY 2002 FORD EXPLORER LIMITED EDITION. REPLACED TWICE ALREADY AND NOW IT'S WHINING LOUDER AND LOUDER EVERYDAY. I REFUSE TO PAY FOR THE SAME REPAIR A 3RD TIME. I HAVE READ MANY COMPLAINTS ON THE WEB ABOUT THIS PROBLEM, ALONG WITH MANY OTHER SIMILAR COMPLAINTS. OTHER POPULAR DEFECTS FOR THE NEW FORD EXPLORER ARE CRACKED REAR COIL OVER SPRINGS, ALONG WITH TRANSMISSION AND A/C PROBLEMS, ETC, ETC. HOW MANY MORE COMPLAINTS IS IT GOING TO TAKE BEFORE FORD STANDS UP TO THEIR DESIGN FLAWS...???? *NM
May 17, 2006
SUSPENSION,ENGINE AND ENGINE COOLING
2 complaints
2002 EXPLORER FIRST REAR END WENT AND WAS REPLACE ONLY TO FIND ITS GONE AGAIN AFTER 20,000 MILES, THEN 4.6 V8 ENGINE HAS A KNOCK IN IT, FORD IS AWARE OF IT BUT WONT REPLACE OR FIX IT, NOW BOTH REAR SPRINGS ARE BROKE WHICH FORD ALSO KNOWS AND WONT REPLACE. *TR
Oct 03, 2009
TWO PROBLEMS. THERE IS A STRONG ROTTEN EGG SMELL IN MY EXPLORER. I HAD THE VEHICLE CHECKED WHILE UNDER WARRANTY, BUT WAS TOLD THERE WAS NO PROBLEM. SINCE THE WARRANTY EXPIRED THE SMELL HAS BECOME STRONGER. I HAD IT CHECKED, AND THE FORD SERVICE DEPARTMENT SAID IT WOULD COST $600 TO REPAIR. THE OTHER IS A SHIMMY AT 40 MILES PER HOUR. THE SERVICE DEPARTMENT JUST ROTATED AND BALANCED MY TIRES. I HAD THIS DONE A MONTH EARLIER AND IT DID NOT SOLVE THE PROBLEM. THE VEHICLE STILL SHIMMIES BADLY AT 40 MPH. *NLM
Apr 14, 2003
VISIBILITY,LATCHES/LOCKS/LINKAGES
2 complaints
MY SUV WAS PARKED IN THE DRIVEWAY. I PUSHED THE REAR WINDOW RELEASE BUTTON TO OPEN THE REAR WINDOW AND IT EXPLODED. GLASS FRAGMENTS WERE FOUND UP TO 12 FEET IN ALL DIRECTIONS. THE NOISE IT MADE WAS LOUD, LIKE A SHOT GUN HAD GONE OFF. A PROFESSIONAL AUTO MECHANIC TOLD ME THAT MY REAR WINDOW REGULATOR MUST HAVE MALFUNCTIONED. CLEARLY THIS IS A DESIGN FLAW THAT FORD SHOULD RECTIFY AND FEAR FOR THE SAFETY OF ANYONE OWNING/USING THIS VEHICLE. I'M CURRENTLY SEARCHING FOR REPLACEMENT PARTS. *TR
Mar 21, 2009
THE REAR DOORS WILL NOT OPEN FROM THE INSIDE. ALSO, THE REAR WINDOWS WILL NOT GO UP OR DOWN. DEALER MADE REPAIRS THAT TEMPORARILY FIXED THE WINDOWS. THE PROBLEM RETURNED ABOUT TWO MONTHS AFTER THE REPAIRS WERE DONE. *AK
Nov 05, 2003
POWER TRAIN,VISIBILITY,EQUIPMENT
2 complaints
WITHIN FOUR MONTHS FROM DATE OF PURCHASE MY 2002 FORD EXPLORER XLT 4WD START HAVING PROBLEMS. THEY ARE: 1. VIBRATION INSIDE INCLUDING PHYSICAL MOVEMENT INSIDE WHEN DRIVING WITH REAR WINDOW CRACK OVER 30 MPH. THE FASTER YOU DRIVE THE GRATER THE VIBRATION. I TOOK THE EXPLORER TO SEVERAL DEALERS, THEY INFORM ME THAT THIS IS NORMAL AND IT'S REFER TO AS HELICOPTER EFFECT. 2. THE DIGITAL KEYPAD STOP WORKING. 2. THE KEYS DON'T OPEN THE DOOR 3. THE TRANSMISSION SLIP, KICK AND DELAYS WHEN PUT IN DRIVE OR REVERSE. 4.TRANSMISSION DELAYS GOING INTO OVERDRIVE. 5.THE PASSENGER SIDE QUARTER PANEL GLASS SHATTER TWICE, AT FIRST I TAUGHT SOMEONE HAD BROKE IT AND MY SON REPORTED IT TO THE POLICE. THE INSURANCE COMPANY REPLACE IT AND FEW MONTHS LATER IN MY GARAGE IT SHATTER AGAIN AND THAT'S WHEN IT ALL CAME TOGETHER. THIS TIME MY SON FIX IT FOR ME. 6.THERES ALSO A WINDING SOME COMING FROM UNDER THE SUV AND MY SON THINKS IT HAVE SOMETHING TO DO WITH THE DIFF, KEEPING THE VIBRATION IN MIND. 6. THE LATCH THAT SECURE THE REAR WHERE THE JACK HANDLE IS LOCATED BROKE. *TR
Oct 11, 2008
2002 FORD EXPLORER REAR DIFFERENTIAL CLUTCH PART FAILURE. CONSUMER WANTS ASSISTANCE FROM FORD TO COVER THE REPAIRS. *NJ THE CONSUMER STATED NUMEROUS PARTS FAILED ON THE VEHICLE. THOSE FAILURES INCLUDED: THE DIFFERENTIAL COMPASS, HVAC BLOWER MOTOR, ONE OF THE REAR WINDOW LIFT MOTORS AND ONE OF THE SEALS ON THE REAR DIFFERENTIAL FAILED. *JB
Aug 27, 2008
SUSPENSION,AIR BAGS
2 complaints
2002 FORD EXPLORER, WHEEL BEARINGS WENT OUT (PRE-MATURELY AS ON THOUSANDS OF THIS MODEL CAR)AND AIRBAG DISCONNECTED (FORD MADE CABLE TOO SHORT UNDER DRIVER'S SEAT.) LUCKY WE CAUGHT IT BEFORE WHEEL FLEW OFF AND AIRBAG DIDN'T DEPLOY! *TR
Oct 02, 2008
I AM AN OWNER OF A 2002 FORD EXPLORER 2WD. AT THE BEGINNING OF OCTOBER THE VEHICLE STARTING MAKING A HORRIBLE NOISE. THE LOUD NOISE WAS COMING FROM THE REAR PASSENGER WHEEL. COME TO FIND OUT, THIS IS A MAJOR WHEEL BEARING ISSUE. I HAVE RECENTLY GOTTEN ONLINE AND DISCOVERED HOW MANY OTHER PEOPLE ARE ALSO HAVING THE SAME ISSUE. WHAT CAN WE DO TO GET THE FORD COMPANY TO BE HELD RESPONSIBLE FOR THIS VERY DANGEROUS DEFECT IN THEIR PRODUCT THAT YOU ARE SUPPOSED TO TRUST NOT ONLY YOUR LIFE BUT THE LIVES OF ALL YOUR PASSENGERS. HOW CAN COMPANIES CONTINUE TO SELL THEIR UNSAFE VEHICLES TO THE PUBLIC. IT IS ENOUGH TO HAVE TO WORRY ABOUT GETTING MY 1 YEAR OLD TO AND FROM HER NANA'S WITHOUT HAVING TO WORRY ABOUT GETTING HIT BY SOMEONE, BUT TO WORRY THAT ANY MOMENT YOUR VEHICLE CAN CAUSE A MAJOR ACCIDENT WITHOUT YOU EVEN BEING AT FAULT BECAUSE OF FAULTY PARTS. PLEASE, CAN SOMEONE WITH ANY KIND OF DECENCY DO SOMETHING TO GET THIS COMPANY TO RECALL EVERY VEHICLE WITH FAULTY PARTS. COMMON SENSE WOULD SAY IT'S THE RIGHT THING TO DO. *TR
Oct 29, 2007
POWER TRAIN,ELECTRICAL SYSTEM,VISIBILITY,STRUCTURE
2 complaints
PURCHASED A 2002 FORD EXP EDDIE BAUER ED USED WITH 35,000 MILES. TRANSMISSION HAD TO BE REPAIRED WITHIN 3 WEEKS DUE TO 4WD MALFUNCTION COVERED BY WARRANTY. PASSENGER SIDE WINDOW MOTOR ASSEMBLY HAS BEEN REPLACED ONCE, AND WINDOW REGULATOR HAS BEEN REPLACED ONCE, AND IS IN NEED OF A SECOND REPLACEMENT. TOOK TO LOCAL DEALERSHIP AND WAS TOLD WINDOW WAS NOT MEANT TO BE LOWERED HALFWAY. THE REAR HATCH HAS ALSO CRACKED COMPLETELY DOWN FROM WINDOW TO LOWER PANEL. DEALERSHIP WILL NOT ACKNOWLEDGE ISSUES WITH THIS OCCURRING, BUT UPON FURTHER RESEARCH HAVE FOUND THIS TO BE A COMMON PROBLEM WITH THIS VEHICLE MAKE AND MODEL. OVERDRIVE LIGHT BLINKS CONTINUOUSLY AND DEALERSHIP REPORTS IT TO BE A MALFUNCTIONING ELECTRICAL SWITCH REPAIR COST AT AROUND $400. HAVE CONTINUED TO DRIVE VEHICLE, BUT WILL NO LONGER DRIVE VEHICLE AFTER DISCOVERING THAT THIS IS A PRECURSOR TO TRANSMISSION FAILURE. MAY POSSIBLY TRADE-IN THIS VEHICLE AND LOSE MONETARY VALUE FOR PRIVATE SALE. WILL NOT BE RESPONSIBLE FOR SELLING THIS VEHICLE TO A PRIVATE PARTY AND RISK INJURY TO NEXT OWNER. SHAME ON FORD FOR NOT TAKING CARE OF THEIR CUSTOMERS. *TR
Aug 08, 2008
MAIN COMPUTER MODULE MALFUNCTIONS, CAUSING OTHER MAJOR COMPONENTS, SUCH AS TRANSMISSION/ POWER WINDOW, AND DOORS NOT TO WORK. *AK
Jul 24, 2002
ENGINE AND ENGINE COOLING,VEHICLE SPEED CONTROL
2 complaints
TL*THE CONTACT OWNS A 2002 FORD EXPLORER SPORT TRAC. WHILE DRIVING 40 MPH, THE OXYGEN SENSOR CAUSED THE CHECK ENGINE LIGHT TO ILLUMINATE AND THE CRUISE CONTROL FAILED AT 40,000 MILES. THE DEALER PROMISED OVER THE PHONE TO REPAIR BOTH THE RECALL AND THE ENGINE LIGHT, BUT LATER DENIED SERVICE BECAUSE THE VEHICLE WAS 24,000 MILES OVER THE LIMIT TO REPAIR THE OXYGEN SENSOR. THE TECHNICIAN DISCONNECTED THE CRUISE CONTROL SWITCH TO PREVENT A FIRE FROM OCCURRING UNTIL THE PARTS FOR THE RECALL WERE AVAILABLE. A YEAR HAS PASSED AND THE DEALER STILL DOES NOT HAVE THE PARTS FOR THE REPAIR. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 56,000 AND FAILURE MILEAGE WAS 40,000.
Jun 04, 2008
ON ONE OCCASION THE VEHICLE EXPERIENCED SUDDEN ACCELERATION, AND THE SECOND OCCASION, WHILE DRIVING AT HIGHWAY SPEED THE VEHICLE ALL OF A SUDDEN SHUT DOWN. *MR *TS *JB
Jun 09, 2003
INTERIOR LIGHTING
2 complaints
THE DOME LIGHT ON THE 2002 FORD ESCAPE 3.0L CAUSED BURNING ON THE SUNROOF SLIDING COVER WHEN THE COVER WAS OPENED. THIS HAS THE POTENTIAL TO STARTING A FIRE, ALTHOUGH NOW THEREWAS ONLY A SLOW BURN. *AK
Jun 20, 2007
DASHLIGHT ILLUMINATES, DOOR CHIME SOUNDS AND AUTOMATIC DOOR LOCKS ENGAGE INTERMITTENTLY WHILE DRIVING. I HAVE TAKEN THE CAR TO MULTIPLE DEALERS AND HAVE HAD MULTIPLE ATTEMPTS TO RECTIFY YET THE ISSUE HAS YET TO BE RESOLVED.*AK
Dec 02, 2004
SUSPENSION,TIRES
2 complaints
I PURCHASED A 2002 FORD TAURUS SES ON JULY 31,2005. HOWEVER I HAVE BEEN EXPERIENCING A LOUD SOUND WHEN DRIVING LIKE THE WHEEL IS WOBBLING, AND THIS CAUSES THE CAR TO DRIFT SUDDENLY ALMOST CAUSING A ACCIDENT. I'VE BEEN ALSO EXPERIENCING A BURNING SMELL COMING FROM THE VENTS IN THE VEHICLES WHEN THE HEAT WAS NOT IN USE. *JB
Aug 24, 2006
WHENEVER VEHICLE HITS A BUMP IT'S HARD TO CONTROL, GOES ALL OVER ROAD. CONTACTED DEALERSHIP, BUT DEALER REFUSED TO LOOK AT VEHICLE.*AK CONSUMER HAS REPLACED THE MICHELIN TIRES AT THEIR COST, P235/70R16, DOT E20291511, VEHICLE AND TIRES ONLY HAD 470 MILES. *SLC
Jul 03, 2001
SERVICE BRAKES, HYDRAULIC,POWER TRAIN,STRUCTURE
2 complaints
DT*: THE CONTACT STATED WHILE SHIFTING GEARS, THE AUTOMATIC TRANSMISSION MADE A CLUNKING NOISE AND THE VEHICLE DISPLAYED A JERKING MOTION. THE VEHICLE WAS SEEN BY A DEALER AND THE SOLENOID HOUSING OF THE AUTOMATIC TRANSMISSION WAS REPLACED. AFTERWARDS, THE PROBLEM PERSISTED AND THE SOLENOID HOUSING WAS AGAIN REPLACED BY THE DEALER. THE FRONT PADS WERE REPLACED. THE DRIVERS SIDE DOOR WOULD POP OPEN. THERE WAS A DELAY WHEN SHIFTING GEARS, AND THEN THE VEHICLE WOULD SLAM INTO GEAR. UPDATED 04/06/06. *JB
Mar 13, 2006
SEVERAL PROBLEMS - AT 9,000 MILES MY BRAKES WENT AND HAD TO HAVE MY ROTORS RESURFACED BY 23,000 MILES MY REAR BRAKES WERE COMPLETELY GONE AND MY FRONT BRAKES WERE NEARLY GONE. THIS COST ME OVER $1,000 TO REPAIR. AT 25-27,000 MILES MY VEHICLE WOULD NOT CHANGE GEARS PROPERLY. GOING IN REVERSE THE VEHICLE WOULD "BANG" INTO GEAR, THEN GOING FROM PARK TO ANY GEAR THIS WOULD HAPPEN. ON LEVEL GROUND AND ON HILL. THE DEALERSHIP SAID THEY GUESSED AT THE PROBLEM AND FIXED SOMETHING IN THE TRANSMISSION. AT 32,000 MILES THE PIECE OF PLASTIC UNDER THE LIFTGATE WINDOW COMPLETELY CRACKED. SINCE UNDER WARRANTY THE DEALERSHIP IS FIXING THIS. THERE HAS BEEN A "WHINING" NOISE WHILE USING THE GAS PEDAL FOR SOME TIME THAT THE DEALERSHIP CAN NOT RECREATE.... I EXPECT THAT TO GO WRONG AS SOON AS MY WARRANTY EXPIRES. I THINK YOU ONLY GET 36,000 MILE WARRANTY BECAUSE THEY KNOW THE VEHICLE WILL FALL APART AFTER THAT!*JB
Feb 09, 2005
SERVICE BRAKES, HYDRAULIC,STRUCTURE
2 complaints
DT*: THE CONTACT STATED WHEN THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP FOR STATE INSPECTION, THE TECHNICIAN DETERMINED ALL FOUR ROTORS WERE CORRODED AND FLAKED OFF WHEN TOUCHED. THERE IS CORROSION ON THE ENTIRE UNDERSIDE OF THE VEHICLE. THE TECHNICIAN STATED IT LOOKS AS THOUGH THE ENTIRE VEHICLE WAS SUBMERGED IN SALTWATER. THE DEALERSHIP AND MANUFACTURER HAVE NOT BEEN CONTACTED.
Feb 02, 2006
THIS VEHICLE EXPERIENCED MULTIPLE PROBLEMS, AND THE DEALER WAS AWARE OF THE PROBLEMS. CONSUMER APPLIED THE BRAKES, AND THE PEDAL WENT TO THE FLOOR. VEHICLE SWAYED FROM LEFT TO RIGHT ON ITS OWN. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE. ALSO, DOOR RUBBER PANEL FAILED TO STAY ATTACHED TO THE DOOR. MECHANIC DETERMINED THAT THE BRAKE PROBLEM COULD NOT BE DUPLICATED,AND VEHICLE WAS OPERATING AS DESIGNED. HOWEVER, THE RUBBER PANEL WAS ADJUSTED PROPERLY BY THE MECHANIC. CONSUMER INFORMED THE MECHANIC THIS PROBLEM STILL OCCURRED. *AK
Dec 10, 2004
LATCHES/LOCKS/LINKAGES,EQUIPMENT
2 complaints
DANGEROUS CRACK OCCURRED IN 2002 FORD EXPLORER REAR LIFTGATE IN DEC. 2002, WAS REPAIRED. RECURRED IN SEP. 2005, AND FORD REFUSED TO REPAIR 2 WEEKS AFTER WARRANTY HAD EXPIRED, EVEN THOUGH PART WAS DEFECTIVE AND VEHICLE HAD ONLY 28,000 MILES. APPLIQUE MAY COME OFF, THREATENING STRUCTURAL INTEGRITY OF LIFTGATE AND GLASS. INTERNET SHOWS DOZENS OF CUSTOMERS HAD EXACTLY THE SAME PROBLEM. *JB
Nov 16, 2005
OCTOBER 2001, I PURCHASED A NEW 2002 FORD EXPLORER FROM DON REID FORD MAITLAND, FLORIDA. I EXPERIENCED ONE PROBLEM AFTER THE OTHER WITH MY WINDOWS AND DOORS. FIRST, THE BACK HALF DOOR CAME OPEN AND REFUSED TO CLOSE. THE DEALER REPAIRED IT. NEXT, THE REPLACEMENT REFUSED TO WORK; THE DEALER ORDERED THE PART AND REPAIRED IT. NEXT, THE ENTIRE BACK WINDOW, CRASHED TO THE GROUND. I PLACED THE DRAGGING PART IN THE BACK OF MY TRUCK AND STOPPED AT GREENWAY FORD. GREENWAY REFUSED THE REPAIR AND SENT ME WHERE I PURCHASED IT. DON REID KEPT THE TRUCK A FEW DAYS AND REPAIRED IT. NEXT, SCREWS ON THE PASSENGER SIDE DOOR CAME OUT, THAT DOOR WOULDN'T CLOSE. FED UP WITH REPEATED TRIPS TO DON REID I HAD MY HUSBAND FIX IT, THE DOOR CAME LOOSE AGAIN. I'M AT THE LIMIT ON WHAT I'LL ENDURE FROM A VEHICLE I'M PAYING NEARLY $500.00/MO FOR. IT'S NOT WORTH THE PAIN I AM EXPERIENCING. I ALMOST DIED ON AUGUST 26, 5:30 TO 6:00 PM, WHEN THE LOCKED DRIVER'S DOOR SUDDENLY SWUNG OPEN AND CLOSED ON MY ARM. I WAS LEANING ON THE ARMREST. THE SEAT BELT KEPT ME FROM BEING THROWN. I NEARLY RAN OFF THE ROAD. MY ARM HURT AND STARTED TO SWELL. THE DOOR REFUSED TO LATCH. I HELD THE HEAVY DOOR SHUT WITH MY SWOLLEN ARM AND CONTROLED THE TRUCK WITH THE OTHER. I CRAWLED 35 MINUTES TO ORLANDO. MY HAND WAS NUMB AND I WAS SCARED TO DEATH. I PULLED OVER TO REST MY NUMB ARM. I PULLED INTO WINN DIXIE'S PARKING LOT AND A CUSTOMER, REVERSED INTO THE BACK OF MY TRUCK, ADDING TO IT'S DAMAGES. STILL HOLDING THE DOOR, I MADE IT HOME. DON REID, WHOM I HAD PREVIOUSLY CALLED, HAD CLOSED. MY ARM HURTS MORE THAN IT DID YESTERDAY. FORTUNATELY, SOME OF THE SWELLING WENT DOWN. MY ADJUSTER ASKED ME TO KEEP THE TRUCK. HE'S MAKING TOWING ARRANGEMENTS. I'M SEEING MY DOCTOR TOMORROW FOR STRONGER MEDS. AS A GRADUATE I CANNOT AFFORD TIME OFF. THE DOOR CANNOT CLOSE OR LOCK. MY HUSBAND HAS TO LEAVE WORK EARLY TO COLLECT OUR DAUGHTERS FROM SCHOOL. ENOUGH IS ENOUGH!*AK
Aug 27, 2004
SERVICE BRAKES, AIR
2 complaints
MY CAR WAS SERVICED IN JAN'03 INCLUDING FRONT/REAR BRAKES. I NOTICED THE SAME DAY OF THE SERVICE A NOISE WHENVER YOU WOULD APPLY THE BRAKES. I TOOK THE TRUCK BACK TO THE DEALERSHIP SEVERAL TIMES ONLY TO HAVE THE GESTIMATE THE PROBLEM TO HAVING THEM TAKE CAR RIDES W/ME TO HEAR THE NOISE ONLY TO DATE NOT BEING ABLE TO IDENTIFY OR DIAGNOSE THE PROBLEM. IT IS NOW ALMOST A YEAR AND A HALF LATER AND MY TRUCK IS STILL MAKING THE SAME NOISE.
Jun 29, 2004
ABS LIGHT ON. IT HAS BEEN REPAIRED 3 TIMES UNDER WARRANTY AND NOW IS ON AGAIN. THE LIGHT CAME ON AT 43,000 MILES.*AK
Nov 07, 2003
SERVICE BRAKES, HYDRAULIC,EQUIPMENT
2 complaints
THE ROOF RACK (WHICH WAS FACTORY EQUIPMENT) SEPARATED FROM THE ROOF OF THE VEHICLE. THE CONSUMER FELT THAT THE RACK WAS LIABLE TO COME OFF AND CAUSE DAMAGE TO MOTORIST DRIVING BEHIND HIS VEHICLE. ALSO THE ABS LIGHT ILLUMINATED ON INTERMITTENTLY AND STAYED ON. THE CONSUMER HAD THE ABS PROBLEM REPAIRED SEVERAL TIMES ALREADY. THE MANUFACTURERS WAS AWARE OF THE PROBLEM. *JB
Jan 15, 2004
THE ROOF RACK (WHICH WAS FACTORY EQUIPMENT) SEPARATED FROM THE ROOF OF THE VEHICLE. THE CONSUMER FELT THAT THE RACK WAS LIABLE TO COME OFF AND CAUSE DAMAGE TO MOTORIST DRIVING BEHIND HIS VEHICLE. ALSO THE ABS LIGHT ILLUMINATED INTERMITTENTLY AND STAYED ON. THE CONSUMER HAD THE ABS PROBLEM REPAIRED SEVERAL TIMES ALREADY. THE MANUFACTURERS WAS AWARE OF THE PROBLEM. *JB
Jan 15, 2004
STEERING,SERVICE BRAKES, AIR,AIR BAGS,VEHICLE SPEED CONTROL
2 complaints
WHILE PULLING INTO PARKING SPACE (RIGHT) IN PARKING GARAGE MY EXPLORER EXPERIENCED A SUDDEN ACCLERATION-AT FULL THROTTLE (SNAPPING THE STEERING WHEEL TO THE RIGHT) (EXTREMELY LOUD REVVING, WHINING AND ANOTHER SOUND LIKE A BAD BELT SCREECH ALL AT THE SAME TIME) BEFORE THE CRASH. NO BRAKES (PEDAL WENT TO THE FLOOR). CRASHED INTO STEEL I-BEAM BENDING IT AND CRACKING CONCRETE PILLARS. NO AIRBAG ON IMPACT.
Feb 15, 2003
WHILE PULLING INTO PARKING SPACE (RIGHT) IN PARKING GARAGE MY EXPLORER EXPERIENCED A SUDDEN ACCLERATION-AT FULL THROTTLE (SNAPPING THE STEERING WHEEL TO THE RIGHT) (EXTREMELY LOUD REVVING, WHINING AND ANOTHER SOUND LIKE A BAD BELT SCREECH ALL AT THE SAME TIME) BEFORE THE CRASH. NO BRAKES (PEDAL WENT TO THE FLOOR). CRASHED INTO STEEL I-BEAM BENDING IT AND CRACKING CONCRETE PILLARS. NO AIRBAG ON IMPACT.
Feb 13, 2003
POWER TRAIN,INTERIOR LIGHTING
2 complaints
TWO PROBLEMS, ONE WITH TRANSMISSION AND ONE WITH INSTRUMENT LIGHTS. 1) TRANSMISSION WOULD DELAY ENGAGING INTO DRIVE OR REVERSE WHEN BEING TAKEN OUT OF PARK (LOCAL DEALER SAID THIS WAS "NORMAL") BUT TRANSMISSION WOULD ALSO "CLUNK" AND "LURCH" WHEN CLIMBING HILLS. LOCAL DEALER (VISTA FORD) ADJUSTED WITH COMPUTER ON THREE OCCASIONS, AND IMPROVED THE PROBLEM, BUT NOW THERE IS STILL THE OCCASIONAL DELAY BEFORE TRANSMISSION ENGAGES AND AN OCCASIONAL "BANG" (WORSE THAN "CLUNK") ALONG WITH A VIOLENT "JERK" (WORSE THAN A "LURCH") AND THIS NOW HAPPENS DURING NORMAL DRIVING ON LEVEL GROUND. 2) FOR THE ENTIRE 300 DAYS I HAVE OWNED THE VEHICLE THE ILLUMINATION OF THE "MESSAGE CENTER" DISPLAY IS SO DIM DURING THE DAY THAT IT IS AMOST IMPOSSIBLE TO READ (DEALER SAYS THIS IS A KNOWN PROBLEM WITH NO FACTORY FIX). THE DISPLAY IS NOT CONTROLLED BY THE RHEOSTAT THAT ADJUSTS THE BRIGHTNESS OF THE GENERAL INSTRUMENT ARRAY SO THE PROBLEM MUST BE WITH THE INTENSITY OF THE LED DISPLAY ITSELF.
May 05, 2002
TWO PROBLEMS, ONE WITH TRANSMISSION AND ONE WITH INSTRUMENT LIGHTS. 1) TRANSMISSION WOULD DELAY ENGAGING INTO DRIVE OR REVERSE WHEN BEING TAKEN OUT OF PARK (LOCAL DEALER SAID THIS WAS "NORMAL") BUT TRANSMISSION WOULD ALSO "CLUNK" AND "LURCH" WHEN CLIMBING HILLS. LOCAL DEALER (VISTA FORD) ADJUSTED WITH COMPUTER ON THREE OCCASIONS, AND IMPROVED THE PROBLEM, BUT NOW THERE IS STILL THE OCCASIONAL DELAY BEFORE TRANSMISSION ENGAGES AND AN OCCASIONAL "BANG" (WORSE THAN "CLUNK") ALONG WITH A VIOLENT "JERK" (WORSE THAN A "LURCH") AND THIS NOW HAPPENS DURING NORMAL DRIVING ON LEVEL GROUND. 2) FOR THE ENTIRE 300 DAYS I HAVE OWNED THE VEHICLE THE ILLUMINATION OF THE "MESSAGE CENTER" DISPLAY IS SO DIM DURING THE DAY THAT IT IS AMOST IMPOSSIBLE TO READ (DEALER SAYS THIS IS A KNOWN PROBLEM WITH NO FACTORY FIX). THE DISPLAY IS NOT CONTROLLED BY THE RHEOSTAT THAT ADJUSTS THE BRIGHTNESS OF THE GENERAL INSTRUMENT ARRAY SO THE PROBLEM MUST BE WITH THE INTENSITY OF THE LED DISPLAY ITSELF.
May 05, 2002
SUSPENSION,ELECTRICAL SYSTEM,UNKNOWN OR OTHER
1 complaint
Suspenion and or traction was and the electrical system didnt work good
Jul 24, 2025
STEERING,ENGINE
1 complaint
The contact owns a 2002 Ford Explorer. The contact stated that the steering wheel intermittently seized while driving at various speeds without warning. After finding a replacement part at a salvage yard, the contact had the steering wheel replaced by an independent mechanic; however, the failure persisted. The contact also stated that an abnormal ticking noise was coming from the engine with the ABS warning light illuminated. The vehicle was taken back to the same independent mechanic and the contact was informed that the engine needed to be replaced. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
Sep 09, 2022
POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
1 complaint
THE ISSUES THAT I'M HAVING IS THE EXHILARATION (PICKING UP SPEED) ON A PUBLIC STREET AS WELL AS IN THE EXPRESSWAY IT HESITATES TO DO SO. WHEN THE VEHICLE IS PARKED AND I GO TO SWITCH GEARS IT DOES NOT WANT TO SWITCH. THE GAUGE INDICATOR COMES ON AND THE GAS IDLE BE STUCK ON EMPTY WHEN IT HAS A FULL TANK OF GAS. WHILE THE VEHICLE IS IN MOTION THE RADIO VOLUME GOES UP AND DOWN ON ITS OWN. AND THE VEHICLE DID NOT WANT TO START FOR ME ONE DAY THE VERY NEXT DAY IT STARTED RIGHT ON UP (LIKE IT WANT TO START BUT DIDN'T CATCH). ALL OF THIS STARTED HAPPENING AT THE BEGINNING OF OCTOBER 2020
Nov 27, 2020
SUSPENSION,EXTERIOR LIGHTING,SEATS
1 complaint
MAKES A RATTLING NOISE WHEN A BUMP IS HIT DRIVER SIDE SEAT STOP WORKING
Apr 11, 2020
STEERING,SUSPENSION,EXTERIOR LIGHTING
1 complaint
THE CAR ALWAYS FEELS LIKE IS ABOUT TO JUMP OFF THE ROAD OR THE LANE IM IN WHENEVER I DRIVE OVER ANY ROUGH ROAD OR POT HOLES. %ģ
Mar 09, 2020
WHEELS,FUEL/PROPULSION SYSTEM
1 complaint
I HAD HAD THIS 2018 JEEP RENEGADE NOT EVEN 2.5 MONTHS AND IT NEEDED AN OIL CHANGE AND THE TIRES WERE COMPLETELY WORN OUT THEY WERE EVERY ONE SLICK AS COULD GET AND DANGEROUS. I CALLED THE DEALER BECAUSE THE TIRES WENT BAD AND I HADN'T HAD THE FIRST 50K MILES ON IT YET AND THEY DID NOTHING. CALLED THE TIRE COMPANY THEY DID NOTHING. SO I REPLACED THEM AND ANOTHER ALMOST 3 MONTHS GO BY AND THE TIRES ARE COMPLETELY WORN OUT AND SLICK AGAIN. THIS HAS REPEATEDLY HAPPENED EVERY 2-3 MONTHS TO WHERE THEY ARE SO DANGEROUS YOU EITHER DRIVE 30 MPH OR GET THEM CHANGED. 3 TIMES I'VE REPLACED THE TIRES AND AND THE OIL GOES SO FAST. AND NOW I AM STUCK WITH THIS VEHICLE I DON'T FEEL SAFE IN. I SHOULDN'T HAVE TO PAY THESE PRICES FOR A 30K VEHICLE THAT'S NOT WORTH 10K.
Feb 18, 2020
ELECTRICAL SYSTEM,ENGINE
1 complaint
WAS DRIVING ON HWY AND MY VEHICLE JUST SHUT DOWN AS I WAS TURNING OFF THE MAIN ROAD, LOST ALL CONTROL OF STEERING. WHEN I RAISED THE HOOD I SAW MY RADIATOR SMOKING AND ALL OF A SUDDEN IT POPPED. HAD TO HAVE IT TOWED IN TO THE SHOP AND WAS TOLD THAT THE RADIATOR HAD EXPLODED AND THE ENGINE SEIZED UP! HOW COULD THIS HAPPEN? I NEVER EVEN HAD IT TO OVER HEAT OR THE LIGHT NEVER EVEN ALERTED ME. JUST BLEW UP AND LEFT ME STRANDED. I WAS TOLD AFTER THE FACT THAT THERE IS A RECALL ON THE RADIATOR! *TR
Jan 20, 2020
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
1 complaint
THE RADIATOR STARTED GOING OUT ON ME. I HAD TO FIX IT TWICE. THE BREAKES I KEEP HAVING THE CONTINUED FIXING THEM EVERY 4 MONTHS. RECENTLY OCTOBER 25, 2019 IT STARTED SMELLING LIKE BURNT RUBBER CAME THRU THE AIR VENTS. THINGS WITH THE ELECTRICITY OE A SHORTAGE. WITH THE TIRES THEY PUT WRONG TIRE SIZE. THEY TOLD ME TO SIGN AND GO BECAUSE THEY DIDN'T HAVE MY ACTUAL TIRE SIZE. ITS ALWAYS ON THE SMALLS STREETS AND ON FREEWAY OR. HIGHWAY IT SMELLS LIKE BURNT RUBBER. THE OWNER DIDN'T NOTIFY ME OR BOTHER TO TELL ME IT WAS ON RECALL ALREADY.
Nov 06, 2019
SUSPENSION,LATCHES/LOCKS/LINKAGES,SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE DOOR AJAR AND BRAKE WARNING INDICATORS ILLUMINATED EVEN WHEN THE DOORS WERE CLOSED. THE CONTACT ALSO STATED THAT THE VEHICLE MADE AN ABNORMAL NOISE. AN INDEPENDENT MECHANIC WAS NOTIFIED AND DIAGNOSED THAT THE WHEEL BEARINGS WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE WHEEL BEARING FAILURE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND STATED THAT NHTSA WAS RESPONSIBLE FOR ALL RECALLS. THE CONTACT WAS TRANSFERRED TO NHTSA. THE FAILURE MILEAGE WAS NOT PROVIDED. *JS
Jun 19, 2018
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SEATS
1 complaint
THE DOOR LOCKS LOCK AND UNLOCK ALL BY THEMSELVES DOZENS OF TIMES IN A ROW WHILE I AM DRIVING. WITH THIS THE DOME LIGHT FLASHES OFF AND ON AND THE DOOR AJAR LIGHT FLASHES AND THE INTERIOR CHIME GOES OFF CONSTANTLY. ALL OF THIS HAPPENS AT THE SAME TIME. THIS IS A HUGE AND COMMON ISSUE WITH THOUSANDS OF FORUM POSTS BY OTHER OWNERS WHO HAVE SPEND COUNTLESS $$ AT MECHANIC'S TO NO AVAIL. THIS CAN CAUSE WRECKS AT NIGHT IT IS VERY DISTRACTING. ESPECIALLY THE DOME LIGHT.
Mar 21, 2017
AIR BAGS,SEAT BELTS,SERVICE BRAKES
1 complaint
THE ABS DASH LIGHT COMES ON WHEN YOU START THE VEHICLE AND STAYS ON . THE AIRBAG LIGHT BLINKS 33 THEN STAYS ON. THERE WAS A SHORT IN THE TRAILER BRAKE AND ALARM WHICH CAUSED THE ENTIRE CAR TO SHUT DOWN WOULD NOT START UNTIL BATTERY CABLES WERE REMOVED FOR A FEW MINUTES THEN VEHICAL STARTED BUT EVERY TIME YOU CLOSE A DOOR OR ANY VIBRATION THE ALARM GOES OFF.
Feb 10, 2017
ELECTRICAL SYSTEM,SEAT BELTS,ENGINE
1 complaint
DOOR AJAR LIGHT IS ALWAYS ON AND ALARM GOES OFF CONSTANTLY FROM IT. SEAT BELT LIGHT IS ALWAYS ON EVEN WHEN SEAT BELTS ARE IN USE. ABS LIGHT IS ALWAYS ON AND OFF. ALWAYS ISSUES WITH HEAT AND COOLANT.
Dec 28, 2016
STEERING,SUSPENSION,POWER TRAIN,VISIBILITY,TIRES,SERVICE BRAKES
1 complaint
DRIVING ND STEERING WHEEL FELL APART BRAKE SWITCH STOPPED WORKING 3 TIMES HAD NEW TRANSMISSION PUT IN HAD TO HAVE 3 DIFFERENT SETS OF TIRE PUT ON BACK WINDOW SHATTERED WHILE SITTING AT RED LIGHT. *TR
Oct 19, 2016
STEERING,SUSPENSION,SERVICE BRAKES
1 complaint
I OWN A 2002 FORD EXPLORER, IT'S OUR DAILY DRIVER EVERYTHING WORKS EXCEPT THE HUBS, THIS TRUCK HAS NEVER BEEN WRECKED, AND WE FIND OURSELVES@ ABOUT EVERY 15,000 TO 20,000 MILES HAVING TO REPLACE THE WHEEL BEARINGS AND HUB ASSEMBLY'S , LAST NIGHT ON THE WAY HOME THE DRIVER SIDE FRONT HUB STARTED SQUEALING AND CAME APART AND WE HAD TO HAVE IT TOWED AGAIN, I HAVE OWNED THIS TRUCK FOR 3 YEARS, I HAVE HAD TO REPLACE THE BEARINGS AND HUBS BRAKES 11 TIMES AND NOW I'M GOING TO HAVE TO DO IT AGAIN, WOW, THESE PARTS ARE REALLY EXPENSIVE TO HAVE NO BETTER QUALITY THAN THAT, EVERYTIME WE GET IT FIXED IT COST AROUND $1400, IT'S A NICE TRUCK, AND EVERYTHING ELSE WORKS GREAT, NO ISSUES, I TRANSPORT MY FAMILY MEMBERS IN THIS VEHICLE, AND I'M GETTING TIRED OF FEARING FOR THEIR LIVES AND MY OWN WHEN THE WHEEL HUBS BREAK AND LEAVE US STRANDED , IT'S OBVIOUSLY TIME FOR A DIFFERENT VEHICLE, AND I JUST THOUGHT ABOUT HOW MANY OTHER PEOPLE DRIVE ONE OF THOSE TRUCKS, AND HOW DANGEROUS THAT COULD HAVE BEEN OUT ON THE INTERSTATE, IT'S A GOOD THING WE WERE DRIVING 30 MPH ON A COUNTRY RD, IF WE HAD BEEN IN TOWN WHEN IT BROKE AGAIN WE I THOUGHT THAT THE LAST TIME THIS HAPPENED TOO, THERE DEFINATLY IS A PROBLEM, WHEN THE GUY AT THE DEALERSHIP SAYS THAT'S A VERY COMMON PROBLEM, BUT UNFORTUNATELY, ALL HE CAN DO IS FIX IT, OR SELL ME SOMETHING ELSE,AND THAT THAT'S THE ISSUE THAT THOSE TRUCKS HAVE AND THAT EVERYDAY SOMEONE IS DROPPING ONE OF TO GET FIXED FOR THE EXACT SAME PROBLEM, ANYWAY I THINK IT'S TIME TO TRY SOMETHING ELSE, BUT THIS PROBLEM NEEDS TO BE ON A RECALL LIST BECAUSE IT'S JUST BAD BUSINESS AND A SAFETY HAZARD, AND IT'S PROBLABY ALREADY GOTTEN PEOPLE AND FAMILIES KILLED, I'M GOING TO FIX THIS THING ONE MORE TIME AND GIVE THE PEOPLE THAT BUY IT THIS WEBSITE INFO, FORD MOTOR COMPANY NEEDS TO FIX THIS EVER OCCURRING PROBLEM.
Jul 16, 2016
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
1 complaint
I JUST BOUGHT MY VEHICLE ON 5/17/20 AT A LOT CALLED GRANT MOTORS 2744 FOWLER ST FORT MYERS FL, 33901 DURING THE DAYTIME, THEY KEEP PUSHING , AND PUSHING ME TO BUY IT TOOK MY ID TO COPY WE LEFT WITHOUT MY ID, HAD ANOTHER VEHICLE I WANTED TO BUY BUT HAD TO GO BACK TO GRANT TO GET ID, WHEN PETE STARTED AT US AGAIN AND KEEP COMING DOWN ON PRICE, TILL MY BROTHER TOLD ME IT WAS WORTH IT TO BUY IT, SO I DID, WELL DURING THE DAY IN BRIGHT SUNSHINE YOU COULDN'T SEE THE TAILLIGHTS, NOR THE DASHBOARD LIGHTS, AND AS DRIVING IT HOME TURNED ON RADIO TO LISTEN TO IT , ALL'S IT WOULD DO IS FLICKER, WOULDN'T CHANGE STATIONS, WOULDN'T DO NOTHING AT ALL, AND THEY PUT A CARFAX FOLDER ON MY DASH FOR ME TO READ AT HOME , THAT IS WHEN I SEEN THE INFO ABOUT THE RECALLS AND FIGURED IT HAD SOMETHING TO DO WITH MY LIGHTS OUTSIDE AND IN THE DASH AND THE STEREO NOT WORKING AT ALL. THEM MY BROTHER SAID HE WONDERED WHY THEY CONTINUED TO DROP THE PRICE TO WAY MORE THEN THEY FIRST ASKED FOR AS IF THEY NEW AHEAD OF TIME THE ISSUES AND DIDN'T TELL US ABOUT ANY OF IT. SO COULD SOMEONE PLEASE LET ME KNOW WHAT IS GOING ON , I NOW HAVE NOTHING TO DRIVE AND NO MONEY TO BUY ANOTHER I'M OLD RAISING TWO GRANDBABIES ONE WITH AUTISM , THE OTHER WITH BIPOLAR PLEASE HELP ME OUT. SITTING IN WALMART PARKING LOT, AND IN MOTION TO GO HOME FAMILY HAD TO STAY BEHIND ME TO GET HOME SAFELY,
May 19, 2016
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
MY POWER STEERING STUCK CAUSED A WRECK!!
May 16, 2016
UNKNOWN OR OTHER,VISIBILITY/WIPER
1 complaint
WHEN I TURN MY WINDSHIELD WIPERS ON THEY STAY ON LOW AND WILL NOT GO OFF UNLESS I TURN THE TRUCK OFF WITH THE WIPERS IN OFF POSITION. MY O/D OFF LIGHT STARTED BLINKING WHEN I WAS DRIVING DOWN THE ROAD WHEN I TURN THE TRUCK OFF FOR A FEW MINUTES IT GOES OFF, BUT COMES ON A LITTLE BIT LATER WHILE DRIVING.
Apr 12, 2016
ELECTRICAL SYSTEM,STRUCTURE,ENGINE
1 complaint
I WAS DRIVING MY FORD ON THE HIGHWAY AND THE NEXT THING I KNOW MY FEET WERE REALLY HOT AND BLACK SMOKE STARTED COMING UP. THEN THE BLACK SMOKE STARTED COMING FROM THE ENGINE AND I NEARLY CRASHED TRYING TO GET TO THE EDGE OF THE HIGHWAY BEFORE THE FIRE TOOK OVER THE WHOLE FRONT OF THE CAR. LUCKILY THE FIRE DEPARTMENT WAS RIGHT THERE FOR ANOTHER ACCIDENT. IT WAS INCREDIBLY DISTURBING EXPERIENCE. LUCKILY MY 3 SMALL CHILDREN WERE NOT IN THE CAR.
Feb 19, 2016
STRUCTURE,ENGINE
1 complaint
CAR STALLED ON BUSY STREET, THEN WAS RESTARTED AND LOST POWER. THEN FIRE IN ENGINE COMPARTMENT. CAUSE IS UNKNOWN. CAR WAS WELL MAINTAINED. TOTAL LOSS WAS NOT COVERED BY INSURANCE
Dec 28, 2015
SUSPENSION,POWER TRAIN,AIR BAGS
1 complaint
AIR BAG WIRING HARNESS TO SHORT : EVERY TIME YOU MOVE THE SEAT THE AIR BAG LIGHT WOULD COME ON $683.00 REPAIR SERVICE TECHNICAL SERVICE BULLETIN FROM FORD NO COMPENSATION FOR REPAIRS MILES 22,000. FRONT WHEEL BEARING FAILURE LEFT AND RIGHT 60,000 MILES. REAR SPRING FAILURE 75000 MILES FRONT SPRING FAILURE 75000 MILES. FUEL TANK REGISTERS 1/4 TANK WHEN TANK IS EMPTY 45000 MILES TRANSMISSION CELLINOID FAILURE 28000 MILES AND 800000 MILES HEATER CONTROL MODULE 70000 MILES. INTAKE LEAK 80000 MILES. REAR WHEEL BEARING AND AXLE SEALS 100,000 MILES. OTHER THAN THAT GREAT CAR. IF FORD CARED ABOUT ITS CUSTOMER IT WOULD HAVE FIXED THE TRANSMISSION PROBLEMS THEY HAD SIX FLAWS FROM DAY ONE OF PRODUCTION FROM 1990 ---- WHY FORD IF YOU HAD A REAL TRANSMISSION IT WOULD MAKE UP FOR ALL THE OTHER FAILURE BUILT INTO THIS CAR. YOU MAKE GREAT REAL TRUCKS LIKE THE F150 OTHER THAN THAT YOUR ENTIRE FLEET IS JUNK.
Dec 17, 2015
STRUCTURE,INTERIOR LIGHTING
1 complaint
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE ENTERING THE VEHICLE, THE INTERIOR LIGHTING REMAINED ILLUMINATED AND LEAKED WATER INTO THE VEHICLE. THE CONTACT NOTICED WATER STAINS BY THE VISORS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 133,748.
Nov 10, 2015
SUSPENSION,VEHICLE SPEED CONTROL
1 complaint
I GOT A KNOCK ON MY DOOR BY THE FIRE DEPARTMENT TELLING ME THAT MY CAR SET ON FIRE I FILED A CLAIM WITH MY INSURANCE AND THEY TOLD ME TO FILE A CLAIM WITH FORD BECAUSE THEY HAVE REASON TO BELIEVE IT WAS THE CRUISE CONTROL BUTTON THAT SET THE CAR ON FIRE . *TR
Apr 06, 2015
POWER TRAIN,EQUIPMENT ADAPTIVE/MOBILITY
1 complaint
PARKED ON HILL OR FLAT GROUND IT HAPPEN BEFORE,BUT THE GEAR SHIFT GETS STUCK. YOU CAN TURN THE STEERING WHEEL RIGHT,LEFT TO GET IT TO UNLOCK BUT IT WANT, NO LOCKED BRAKES.BUT I KEPT ON TRYING TO GET MY TRUCK IN GEAR TO POINT OF DOING DANGERS THINGS AS OF STICKING ONE FOOT OUT OF THE DOOR AND ROCKING IT BACK AND FORTH.TO GET THE LOCK TO BRAKE BUT THAT DID NOT WORK THEN I TRIED AGAIN AND THE GEAR SHIFT BROKE A ALUMINUM PART ON THE INSIDE BROKE AND I HAVE SAW THREE MORE LIKE THIS AND SOME MORE REPORTS OF THIS AND NOTHING HAS BEEN SAID OR DONE ABOUT THIS,THAT I AM NOT THE ONLY ONE. *TR
Mar 27, 2015
STEERING,AIR BAGS,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE IN REVERSE, THE VEHICLE ACCELERATED INDEPENDENTLY. ADDITIONALLY, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO RESPOND AND THE STEERING WHEEL SEIZED. AS A RESULT, THE VEHICLE CRASHED INTO TREES THEN WENT FORWARD INDEPENDENTLY CRASHING INTO SHRUBS, A FENCE, AND A BUILDING. IN ADDITION, THE AIR BAGS FAILED TO DEPLOY AND SMOKE STARTED TO EMIT FROM THE FRONT OF THE VEHICLE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED BRUISE AND NECK AND HEAD INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Dec 16, 2014
VEHICLE SPEED CONTROL,SERVICE BRAKES,FUEL/PROPULSION SYSTEM
1 complaint
WHEN BRAKING VEHICLE ACCELERATES. COULD NOT STOP HAD TO PUT IN N AND IT STALLED BEFORE HITTING A STORE FRONT AND A SECOND TIME ON THE WAY HOME AT A RED LIGHT. *TR
Oct 14, 2014
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SERVICE BRAKES
1 complaint
BRAKE LIGHTS AND TURN SIGNALS STOPPED WORKING. PROBLEM TRACED TO TILT STEERING AND MULTI-FUNCTION SWITCH WIRING HARNESS. BROKEN RETAINER CLIP ALLOWS WIRES TO BE PULLED FROM CONNECTOR BREAKING CONNECTION FOR BRAKE LIGHT AND TURN SIGNAL. ONCE TILT STEERING IS ENGAGED CONNECTION IS BROKEN AND WIRES DO NOT STAY CONNECTED AND LOSS OF BRAKE LIGHTS AND TURN SIGNAL IS THE RESULT. THIS COULD LEAD TO ACCIDENT, INJURY AND OR LOSS OF LIFE DUE TO POOR DESIGN. THE BRAKE LIGHT PROBLEM HAD ELUDED ME UNTIL I DID A GOOGLE SEARCH ON THE INTERNET WHICH RESULTED IN HUNDREDS, IF NOT THOUSANDS, OF PEOPLE ALL EXPERIENCING THE SAME PROBLEM. CALLING THE FORD DEALER AND PROVIDING THE PART NUMBER (E6DB14489DA) ON THE CONNECTOR PROVED FUTILE IN HAVING THEM EVEN IDENTIFY THE PART YET I WAS ABLE TO FIND THE PART ON THE INTERNET JUST BE A GOOGLE SEARCH. AT THIS POINT, I AM UNABLE TO LOCATE A REPLACEMENT PART SO I AM FORCED TO HOT GLUE THE WIRES INTO THE BROKEN CONNECTOR IN ORDER TO DRIVE MY VEHICLE. *TR
Sep 18, 2014
AIR BAGS,EQUIPMENT ADAPTIVE/MOBILITY
1 complaint
I WAS IN A ACCIDENT ON AUGUST 21, 2014. TWO OR MORE DEER'S RAN OUT IN FRONT OF MY 2002 FORD EXPLORER AND I RAN OFF THE ROAD HITTING A POLE. IT CRUSHED THE WHOLE FRONT END AND MY AIRBAG NEVER DEPLOYED. MY TRUCK IS A TOTAL LOSS AND I DID HAVE ON MY SEAT BELT BUT THE AIRBAG SHOULD OF DEPLOYED. *TR
Sep 08, 2014
SUSPENSION,SEAT BELTS,STRUCTURE
1 complaint
THE BODY MOUNT INSULATORS DETERIORATED AND THE BODY COULD COME LOOSE FROM THE CHASSIS. FORD WANTS OVER 3000 DOLLARS FOR THIS REPAIR WHICH IS AN OBVIOUS MATERIAL FLAW. *TR
Aug 07, 2014
ELECTRICAL SYSTEM,AIR BAGS,SEAT BELTS
1 complaint
I HAVE A 2002 FORD EXPLORER AND IT HAS NOT BEEN WRECKED AND I HAD THE LIGHT THAT COME ON IN MY DASH AND THEY SAID THAT MY SEAT BELT PRETENTIONER WAS GONE IN MY SEAT BELT. *TR
Jun 16, 2014
STRUCTURE,SERVICE BRAKES
1 complaint
OVER THE PAST YEAR I HAVE NOTICED THAT THIS PARTICULAR VEHICLE IS EXPERIENCING SEVERE RUST ISSUES ON VARIOUS COMPONENTS INCLUDING LOWER BODY WORK, SPECIFICALLY UNDER THE DRIVER AND PASSENGER DOORS IN ADDITION TO EMERGENCY BRAKE COMPONENTS. WHEN I FIRST NOTICED THE ISSUE I TOOK IMMEDIATE ACTION TO REPAIR THE DAMAGED BODY WORK AREAS BY USING ANTI-RUST TREATMENTS AND APPLYING NEW PAINT AS RECOMMENDED BY A CERTIFIED MECHANIC. THE ISSUE THOUGH IS STILL ONGOING TO THE POINT WHERE DOOR SEALS ARE NO LONGER WATER TIGHT AND SMALL PIECES OF BODY WORK ARE FLAKING AWAY FROM THE VEHICLE AS A RESULT OF WIND RESISTANCE AND BUMPS WHILE THE VEHICLE IS IN MOTION. I HAVE ALSO NEEDED TO REPLACE RUSTED EMERGENCY BRAKE COMPONENTS WHICH I WAS ADVISED WERE NO LONGER FUNCTIONAL OR SAFE. UPON FURTHER RESEARCH IT APPEARS THAT A LARGE NUMBER OF FORD/MERCURY/LINCOLN VEHICLES (PRIMARILY BETWEEN 2002 AND 2004) ARE EXPERIENCING THE EXACT SAME ISSUE AND THAT SUPPOSEDLY FORD IS AWARE OF A KNOWN PAINT DEFECT THAT IS THE ROOT CAUSE, HOWEVER NO RELATED RECALLS OR FURTHER INFORMATION HAS SURFACED. (EXAMPLE TESTIMONIALS HERE: HTTP://WWW.LEMONLAW.COM/WORDPRESS/MORE-PROBLEMS-FOR-FORD-PAINT-DEFECTS-IN-2000-2005-MODELS/ ) MY VEHICLE HAS ALWAYS BEEN REGULARLY SERVICED AND WELL MAINTAINED AND I WOULD NOT EXPECT TO BE SEEING AN ISSUE AS SIGNIFICANT AS THIS GIVEN THE VEHICLE'S AGE AND MILEAGE. THIS ISSUE NEEDS TO BE INVESTIGATED AS I AM NOT CONFIDENT IN THE OVERALL SAFETY OF MY VEHICLE. *TR
May 12, 2014
SERVICE BRAKES,ENGINE
1 complaint
I WAS DRIVING HOME FROM WORK THANK GOD I WAS ALMOST HOME AT THIS TIME, MY FORD EXPLORE WAS DRIVING FINE ALL OF A SUDDEN I HERD A POP AND A BANG AND THEN THE MOTOR STARTED STUMBLING AND SHAKING. AS IT WAS RUNNING THE MOTOR KEPT ON POPPING I GOT OUT AND SEEN A SPARK PLUG NEXT TO DRIVER SIDE FENDER UNDER THE HOOD ALSO THE COIL THAT WAS PLUGGED ON TO THE PLUG WAS THERE TOO.I TRIED TO GRAB THE COIL BUT GOT SHOCKED BECAUSE THE RUBBER ON THE COIL WAS BROKE FROM THE PLUG FLYING OUT LIKE A BULLET AND HITTING THE COIL BRAKING IT IN FOUR OR FIVE PLACES THATS Y I GOT SHOCKED SO MUCH.THE HOLE POINT IS THAT THE PLUG STRIPED OUT OF THE HEAD AND DID ALL THIS DAMAGE. NOW I HAVE NO WAY TO FIX THIS ISSUE ONE OF THE WAYS TO FIX IT CAN BE TO REPLACE THE HEADS ON THE MOTOR WITCH WILL COST LOTS OF MONEY.WHAT CAN I DO IM DESPERATE SO IT WOULD BE NICE TO HAVE A HELPING HAND BY THE DEALER BUT THEY CLAIM IT'S NOT THERE FAULT BUT THIS HAS HAPPENED TO SO MANY FORDS BECAUSE OF THE HEADS THEY HAVE USED ON THIS MOTOR PLEASE MAKE A RECALL FOR THIS ISSUE IT IS A DEFECT I DO BELIEVE IT IS. I FOUND OVER 50 PEOPLE ONLINE HAVING TROUBLE WITH THE SAME ISSUES AS ME. PLEASE HELP US..... *TR
Apr 10, 2014
AIR BAGS,SEAT BELTS,STRUCTURE
1 complaint
I WAS TRAVELING IN STOP AND GO TRAFFIC. AS SOON AS SPACE OPENED BETWEEN ME AND THE VEHICLE IN FRONT OF ME, I ACCELERATED. WHILE GAINING SPEED I LOOKED IN MY RIGHT REAR VIEW MIRROR TO SEE IF I COULD CHANGE LANES. WHILE LOOKING IN MY MIRROR THE VEHICLE IN FRONT OF ME STOPPED. I HIT THE BACK OF HIS VEHICLE WITH THE FRONT OF MINE. THE PROBLEM I HAVE IS THAT MY AIRBAG(S) FIRED BUT DID NO DEPLOY. YOU COULD CLEARLY SMELL THAT THEY FIRED AND MY AIRBAG LIGHT IS NOW ON. MY SEAT BELT DID NOT CINCH UP AND RESTRAIN ME EITHER. THIS CAR HAD BEEN WELL MAINTAINED AND WAS NEVER IN AN ACCIDENT BEFORE THIS ONE. AS I SEE IT, IT WAS A TOTAL FAILURE OF THE SRS. *TR
Jan 31, 2014
STEERING,SERVICE BRAKES,ENGINE
1 complaint
AUGUST 27,2012. HUABAND DRIVING HOWM FROM WORK. GOING DOWN HILL TO TRAFFIC LIGHT. CAR SUDDENLY, WITH NO WARNING, STALLS OUT COMPLETELY. LOSS OF POWER STEERING, POWER BRAKES.ETC. A/S CONTUINUED TO WORK. ENGINE LIGH CAME ON. WRESTLED CAR TO VERGE OF ROAD. TURNED CAR OFF AND IT RESTARTED ON FORST TRY. STATED THAT THE FOLLOWING DAY AS HE ATTEMPTED TO PULL AWAY FROM STOP SIGN, CAR WOULD NOT INITALLY TAKE GAS BUT THEN SUDDENLY ACCELERATED ( " I PEELED RUBBER!") RECALLED THAT THATSAME INCIDENT HAD HAD HAPPENED APPROX. 2 WEEKS BEFORE AT A DIFFEENT STOP. CAR TAKEN TO REPAIR SHOP, SOMPUTER SHOWS NO ISSUES. BELIEVE CAR UNSAFE TO DRIVE IF AFFECTED WITH SUDDEN, UNEXPLAINED STALLING WITH NO APPARENT CAUSE. BOUGHT CAR AS "CERTIFIED, PRE-OWNED" USED CAR FROM FORD DEALERSHIP IN DEC. 2012. THEY HAVE NO ANSWER, NO SUGGESTIONS AS TO PROBLEM CAUSE. INTERNET SEARCH SHOWS MULTIPLE COMPLAINTS FOR THIS SAME PROBLEM WITH THE FORD EXPLORER.
Aug 30, 2013
STRUCTURE,VEHICLE SPEED CONTROL
1 complaint
CAR LEAKING UNKNOWN FLUIDS .. THERE ARE OUTSTANDING RECALLS ON MY VEHICLE. RECALL ID 09509. *TR
Aug 11, 2013
ELECTRICAL SYSTEM,VISIBILITY/WIPER
1 complaint
AT APPROXIMATELY 12:30 PM, A BRIEF RAIN SHOWER BEGAN AND THE WINDSHIELD WIPERS FAILED TO OPERATE. AFTER REPLACEMENT OF THE WIPER MOTOR, AND SIGNIFICANT TROUBLESHOOTING, IT IS LIKELY THAT THE GEM MODULE IS DEFECTIVE. THERE HAD BEEN SEVERAL DAYS OF LIGHT, MODERATE, AND HEAVY RAIN PRECEDING THIS ISSUE, DURING WHICH THE AUTOMOBILE WAS NOT DRIVEN. AFTER THIS INCIDENT, THE DOOR-AJAR LIGHT STAYS ON, THE AUTOMATIC DOOR LOCKS DO NOT WORK, AND THERE ARE OTHER ELECTRICAL ISSUES. *TR
Jul 30, 2013
SUSPENSION,SERVICE BRAKES,FUEL/PROPULSION SYSTEM
1 complaint
WE WERE DRIVING DOWN THE HIGHWAY AND WE HEARD A CLUNK AND SO WE PULLED OVER RIGHT AWAY AND LOOKED AND THOUGHT IT LOOKED LIKE THE REAR PASSENGER SIDE WAS SAGGING BUT WASN'T SURE, WE DROVE HOME AND THEN REALIZED IT WAS DEF SAGGING. I TOOK IT TO THE CAR LOT I BOUGHT IT AT AND THEIR GOING TO CHECK IT ALL OUT TO SEE WHAT'S GOING ON.. JUST BE LOOKING AT IT THE CAR LOT MECHANIC SAID LOOKS LIKE SUSPENSION ISSUE AS IF SOMETHING BROKE. ALSO THE CHECK ENGINE LIGHT CAME ON AND WE HAD IT CHECKED OUT A FEW TIMES AND IT APPEARS TO HAVE O2 SENSOR ISSUES LOCATED ON THE EXHAUST WHICH SEEMS TO BE A ISSUES WITH ALOT OF FORD EXPLORERS WHICH MAKES GAS MILEAGE TERRIBLE AND VEHICLE STALLS OUT AND DIES, NOT TO MENTION THE PIECE OF PLASTIC UNDER THE REAR HATCH WINDOW THAT ALWAYS BREAKS. *TR
Mar 21, 2013
AIR BAGS,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT AFTER SHIFTING INTO REVERSE, THERE WAS AN EXPLOSION UNDER THE HOOD. THE AIR BAGS DEPLOYED AND THE ENGINE CAUGHT FIRE. THE FIRE DEPARTMENT WAS PRESENT. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE GEARS SLIPPING WHERE THE TRANSMISSION WAS REBUILT BUT THE FAILURE WAS NOT CORRECTED. THE CONTACT AND TWO PASSENGERS SUFFERED INJURIES BUT THEY WERE UNKNOWN. THE VEHICLE FAILURE AND CURRENT MILEAGE WAS 291,000.
Mar 15, 2013
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
MY FORD EXPLORER HAS HAD SO MANY RIDICULOUS PROBLEMS. THIS ONE IS EXTREMELY INCONVENIENT. THE CAR HAS TROUBLE SHIFTING GEARS, IT SPINS FROM 1ST TO 2ND GEAR AND THEN I HAVE TO LET GO OF THE ACCELERATOR FOR IT TO SHIFT AGAIN, IT SKIPS 3RD GEAR ALTOGETHER AND JERKS INTO FOURTH AFTER PRESSING AND DEPRESSING THE ACCELERATOR A SERIES OF TIMES. ONCE IT'S IN 4TH GEAR, IT DOESN'T GO PAST 50 MPH. MY MECHANIC SAYS HIS MONITOR DETECTED A FAULTY SOLENDER AND THE ENTIRE PACK HAS TO BE REPLACED, BUT THAT MAY NOT BE THE ONLY PROBLEM. IF THAT DOESN'T DO THE TRICK (EVEN THOUGH IT NEEDS TO BE REPLACED REGARDLESS) HE WILL HAVE TO OPEN THE TRANSMISSION AND POSSIBLY REBUILD OR REPLACE SOME OF THE PARTS. I HAVE ENCOUNTERED HUNDREDS OF OTHER 2002 FORD EXPLORER OWNERS WITH THE SAME PROBLEM. ASIDE FROM THIS, I HAVE A LIST OF OTHER DANGEROUS ISSUES THAT THIS CAR HAS HAD AND THAT HAS ENDANGERED MY FAMILY'S AND MY LIFE NUMEROUS TIMES: - GEAR SHIFT BREAKING OFF THE STEERING COLUMN AS I SHIFTED FROM REVERSE TO DRIVE IN THE MIDDLE OF A BUSY INTERSECTION. - IGNITION CYLINDER/SWITCH BREAKING - POSSIBLE SPONTANEOUS EXPLOSION RECALL RELATED TO THE CRUISE CONTROL - REAR LATCH BREAKING AND INABILITY TO USE THE REAR LATCH. - ELECTRICAL SYSTEM FAILURE - DOORS NOT CLOSING PROPERLY & DRAINING THE BATTERY - FAULTY ALARM SYSTEM - FAULTY TEMPERATURE GAUGE AND RADIATOR - FORD NOT ALLOWING CUSTOMERS TO BUY JUST THE PARTS NEEDED FOR REPLACEMENT AND REPAIR AND FORCING THEIR CUSTOMERS TO PURCHASE ENTIRE PACKAGES ONLY IN ORDER TO GET THE NECESSARY PARTS AT EXTREMELY HIGH PRICES. FORD SHOULD BE INCRIMINATED FOR SELLING THESE VEHICLES KNOWING FULL WELL THAT THEY ARE FLOODED WITH LIFE THREATENING ISSUES TO THEIR CUSTOMERS. *TR
Jan 18, 2013
POWER TRAIN,FUEL/PROPULSION SYSTEM
1 complaint
THE SERVICE ENGINE LIGHT CAME ON AND I WAS TOLD THERE MIGHT BE A TRANSMISSION PROBLEM. AFTER THE SERVICE THE LIGHT WAS OFF AND I WAS GOING AGAIN. AT 107,000 MILES THE LIGHT CAME BACK ON AND BACK TO THE SERVICE DEPARTMANT AND THEY SAID THE #5 RING WAS HAVING PROBLEMS I COULD DRIVE IT AND IT WOULD GET WORSE. IT WAS ALSO MENTIONED THIS YEAR EXPLORER HAD MANY TRANSMISSION ISSUES. NOW THEY WANT A MINIMUM OF $3,500 TO FIX THE SUV AND THE TRADE-IN IS ONLY WORTH $3,500 DOLLARS. I NOW HAVE 117,500 MILES ON IT AND IT SHIFTS HARD AND GOES IN REVESERVES SLOWLY. I HAVE TALKED TO FORD TO NO AVAIL AT ALL. THE SAY SORRY BUT WE CAN'T HELP WITH FIXING IT AT ALL. THERE IS NO DISCOUNTED RATE FOR AN ISSUE THAT IS WELL KNOWN ON THE BLOGS. THIS SEEMS TO BE AGAINST THE FACT THAT FORD SAYS THEY HAVE THE BEXT TRUCKS ON THE ROAD IF THEY THINK 117,000 MILES IS ENOUGH TO REPLACE THE TRANSMISSION. I DO NOT UNDERSTAND THE FACT THEY THINK IT IS OKAY TO CHARGE THAT AMOUNT FOR A KNOWN ISSUE ON THE 2002 - 2004 MODEL EXPLORERS. I NEED HELP AS I CAN'T AFFORD TO FIX IT TO TRADE IT IN AND I DON'T SEE PUTTING $3,500 PLUS INTO SOME THING THAT MAY ONLY LAST ONE DAY TO MAYBE A YEAR. *TR
Aug 12, 2012
STEERING,POWER TRAIN,ENGINE
1 complaint
WHEN ACCELERATING ON A START, CAR DOESN'T SHIFT INTO 2ND AND 3RD GEAR....UNLESS THERE IS A PUSH OR JUMP INTO IT. *TR
Jul 25, 2012
STEERING,FUEL SYSTEM, OTHER,SERVICE BRAKES,ENGINE
1 complaint
AS I WAS DRIVING HOME FROM WORK MY FUEL GAUGE WENT FROM FULL TO EMPTY AND THE CHECK GAUGE LIGHT CAME ON THEN THE VEHICLE DIED AND I LOST POWER STEERING AND THE POWER BRAKES. *JS
May 15, 2012
STEERING,VEHICLE SPEED CONTROL
1 complaint
TL* THE CONTACT OWNS A 2002 FORD EXPLORER SPORT TRAC. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THERE SUDDEN ACCELERATION AND A JERKING MOVEMENT WHEN THE GEAR WAS SHIFTED. THE STEERING WHEEL BEGAN TO MOVE ERRATICALLY FROM SIDE TO SIDE. THE CONTACT CRASHED INTO ANOTHER VEHICLE FROM THE PASSENGER SIDE BEFORE CRASHING INTO A RETAINER WALL. THE CONTACT SUSTAINED INJURIES TO THE NECK AND BACK. THE DRIVER OF THE OTHER VEHICLE ALSO SUSTAINED HEAD AND NECK INJURIES. THE POLICE WERE CALLED AND A REPORT WAS FILED. THE INSURANCE COMPANY WAS NOTIFIED OF THE FAILURE AND THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Mar 13, 2012
ELECTRICAL SYSTEM,VISIBILITY,STRUCTURE
1 complaint
NONE OF THE WINDOWS WILL WORK, THEY WERE OPERATING PROPERLY AND JUST QUIT. THIS VEHICLE IS UNSAFE TO DRIVE, IN AN EMERGENCY, (SUCH AS A CRASH). THE OCCUPANTS OF THE VEHICLE COULD BECOME TRAPPED IN THE VEHICLE BECAUSE THE WINDOWS WOULD NOT OPERATE. IF A FIRE OCCURRED THE RESULTS COULD BE TRAGIC. FORD IS AWARE OF THIS PROBLEM ALONG WITH SEVERAL OTHER PROBLEMS ON THIS VEHICLE. YET THEY CHOOSE NOT TO REPAIR OR REPLACE ANY OF THE KNOWN DEFECTIVE COMPONENTS. MY VEHICLE HAS A LOT OF MILES ON IT, BUT THIS PROBLEM ALONG WITH OTHER PROBLEMS ON THIS VEHICLE HAPPENS ON LOWER MILEAGE VEHICLES ALSO. *TR
Feb 21, 2012
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,VISIBILITY
1 complaint
I BOUGHT A 2002 FORD EXPLORER SPORT TRAC NEW. SHORTLY AFTER HAVE ELECTRIC WINDOW PROBLEMS DRIVERS DOOR BACK PASSENGER WINDOW AND NOW THE PASSENGER DOOR WINDOW, BAD BODY MOUNTS,AND IDLES BAD WHEN IN PARK OR STOPPED AT A RED LIGHT. RPM'S 500 TO 1000 BACK DOWN TO 500-400. 2002 HAD A BABY GIRL 1 1/2 YEARS AND ANOTHER ON THE WAY NEEDED A 4 DOOR AND ALSO FOR WORK. I KICK MY SELF EVERY DAY THAT I HAVE OWNED IT BUT HAD NO CHOICE MONEY WAS TIGHT AND STILL IS COULD NOT AFFORD EVERY TIME GETTING THINGS FIXED SO I LIVED WITH IT!!!! UNTIL I FOUND THIS WEB PAGE I AM FED UP I HAVE ALWAYS OWNED FORD BUT AFTER THIS IM NOT SO SURE ANYMORE! AND READING OTHER PEOPLES WITH THE SAME PROBLEMS THE SPORT TRAC IS ONE BIG LEMON!!!!!! *TR
Feb 11, 2012
SERVICE BRAKES, HYDRAULIC,WHEELS
1 complaint
I WAS ON THE HIGHWAY DOING 65 AS POSTED, I STARTED TO FEEL SHAKING FROM THE TIRES AND IT GOT TO THE POINT I COULDN'T CONTROL THE VEHICLE, LUCKY I WAS ABLE TO GET OFF THE SIDE OF THE HIGHWAY AND CALL AAA FOR A TOW, A STATE POLICE OFFICER PULLED BEHIND ME AND SAID LET ME GUESS HUB BEARING. THE POLICE DEPT ALSO HAS THE SAME PROBLEM. THIS IS MY 8TH REPAIR I AM DOING AND NEXT WEEK I AM DOING THE OPPOSITE SIDE. IT IS COSTING ME 600.00 DOLLARS FOR EVERY SIDE I AM DOING. I MADE A COMPLAINT TO FORD COMPANY AND THEY TOLD ME THERE IS NO RECALL. THEN WHY IS MY MECHANIC TELLING ME HE GETS NUMEROUS REPAIR JOBS ON THE SAME VEHICLES. PLUS I SPOKE TO A CO WORKER THAT HAS THE SAME YEAR AND VEHICLE DOING THE SAME THING. WHEN IS SOMETHING GOING TO GET DONE. OR IS THE COMPANY GOING TO WAIT TILL SOMEONE GETS KILLED. BBB AND BLUMINTHAU WAS TOLD ABOUT AND STILL NO RESPONSE FROM NO BODY. *TR
Feb 06, 2012
STEERING,SUSPENSION,WHEELS
1 complaint
I WAS DRIVING IN TOWN AT APPROXIMATELY 30 MPH WHEN I DROVE OVER A CRACK AND IT FELT LIKE A LARGE POTHOLE. I HEARD A GRINDING NOISE AND PULLED OVER. MY REAR SPRINGS WERE BOTH BROKEN. THE DRIVER SIDE ONE AT THE TOP AND THE PASSENGER SIDE ONE AT THE TOP IN 3 PLACES. WHEN I TURN NOW IT FEELS LIKE MY VEHICLE IS GOING TO ROLL OVER. THIS IS A COMMON PROBLEM AS STATED BY MANY OTHERS ON MANY INTERNET SITES. THIS IS GOING TO CAUSE A SERIOUS IF NOT DEADLY ACCIDENT. FORD NEEDS TO DO A RECALL ON THIS PART AND REPLACE THEM FOR FREE, SINCE THEY WERE THE ONES WHO USED BAD PARTS IN THEIR VEHICLES. THIS IS A MANUFACTURING DEFECT AND SHOULD BE TREATED AS SUCH. *TR
Oct 29, 2011
SUSPENSION,ENGINE AND ENGINE COOLING,POWER TRAIN,LATCHES/LOCKS/LINKAGES,EQUIPMENT
1 complaint
O/D LIGHT FLASHES FOR A FEW DAYS THEN AT AROUND 25 MPH THE GEAR SWITCHES INTO NEUTRAL AND RUNS VERY ROUGH THEN THE CAR IS THROWN FORWARD. HAD A REBUILT TRANSMISSION (WE WERE TOLD WE WERE GETTING A BRAND NEW TRANSMISSION AND PAID EXTRA FOR IT!) AT 83K MILES ON OCT 15, 2010 THEN FEB 5, 2011 THE SAME EXACT THING HAPPENS. THE DEALER CANNOT TAKE THE TRUCK FOR ANOTHER 5 DAYS AND REFUSED TO GIVE ME A LONER CAR BECAUSE IT IS NOT UNDER THE WARRANTY. PLEASE NOTE: BELOW I PUT IN THE FIRST INCIDENT DATE, FEB 2011 IS THE SECOND INCIDENT DATE. IN MAY OF 2009 I WAS TOLD MY ENGINE FAILED AT ABOUT 76,000 MILES. WE DID BUY THE EXTENDED WARRANTY AND WE WERE COVERED. THE FORD DEALERSHIP TOLD US WE WERE NOT COVERED. THEY HAD OUR TRUCK FOR 3 WEEKS UNTIL THE WARRANTY PEOPLE CALLED THE DEALERSHIP AND LET THEM KNOW IT SHOULD BE FIXED. WE ALSO HAD A RENTAL CAR OR A LONER CAR UNDER THE WARRANTY. THEY REFUSED TO PAY FOR A RENTAL CAR AND SAID THEY DID NOT HAVE A LOANER CAR AVAILABLE. IT TOOK 4 MORE WEEKS (IN TOTAL 7 WEEKS) TO GET THE TRUCK BACK AND NEVER PAID FOR THE RENTAL. *TR
Feb 10, 2011
SUSPENSION,UNKNOWN OR OTHER
1 complaint
WHILE INSPECTING THE LEFT, REAR WHEEL BEARING A BROKEN SPRING WAS FOUND. IT WAS DETERMINED THAT THE WHEEL BEARING WAS ALSO IN A STAGE OF FAILURE. A LOAD NOISE LIKE THE VEHICLE HAD "TRUCK TIRES" WAS COMING FROM THE REAR. THE SPRING WAS FRACTURED AT THE TOP IN MULTIPLE PLACES AND PARTIALLY COLLAPSED
Jan 31, 2011
ELECTRICAL SYSTEM,AIR BAGS,LATCHES/LOCKS/LINKAGES,INTERIOR LIGHTING
1 complaint
THE SIDE CURTAIN AIRBAG SPONTANEOUSLY DEPLOYED UPON SIDE DOOR CLOSURE OF A FORD EXPLORER. THE VEHICLE WAS SITTING AFTER RE-FUELING. CONCURRENT WITH AND IMMEDIATELY PRIOR TO THE DEPLOYMENT OF THE AIRBAG, THE DOOR ALARM SYSTEM WAS CHIMING THAT A DOOR WAS AJAR, AND AFTER INSPECTION BY A MECHANIC IT WAS DETERMINED THAT THE SECURITY/DOOR WARNING SYSTEM MODULE HAS FAILED. FORD WAS SENT THE AIRBAG MODULE FOR INSPECTION, AND HAS YET TO PROVIDE THE RESULTS OF THE MODULE INSPECTION - AFTER A PERIOD OF MORE THAN 5 MONTHS. FURTHER PROBLEMS PERSIST WITH THE ELECTRONIC SYSTEM. THE DOOR AJAR ALARM CONTINUES TO SOUND AT RANDOM INTERVALS, THE INTERIOR LIGHTS FLICKER ON AND OFF AT RANDOM INTERVALS, AND THE DOOR LOCKS REPEATEDLY LOCK AND UNLOCK, ALL OF WHICH CAUSE A DISTRACTING POTENTIAL SAFETY HAZARD WHILE DRIVING. *TR
Jan 19, 2011
STEERING,POWER TRAIN,AIR BAGS
1 complaint
AIR BAG WARNING LIGHT CAME ON,PULLED PLUG APART UNDER DRIVERS ,SEAT SPRAYED CLEANER ON IT PUT IT BACK TOGETHER, TOOK CARE OF THAT PROBLEM. GEAR SHIFT LEVER SHEARED OFF. FORD SAYS YOU NEED TO REPLACE STEERING COLUMN. WENT ONLINE FOUND A MAN IN SWEDEN THAT MADE A REPLACEMENT PART,ORDERED IT ,PUT IT ON ,WORKS GREAT. (WHY COULDN'T FORD SUPPLY ONE?) THE TRANSMISSION IS STARTING TO ACT UP, YOU SHIFT IN TO DRIVE IT HESITATES AND LEAPS FORWARD, QUITE HARD, SAME IN REVERSE. FORD SHOULD RECALL THIS BEFORE SOMEONE GETS HURT.
Jan 10, 2011
POWER TRAIN,VISIBILITY,STRUCTURE
1 complaint
TL*THE CONTACT OWNS A 2002 FORD EXPLORER EXT WAGON. THE CONTACT THAT STATED THAT UPON PURCHASING THE VEHICLE HE NOTICED THAT THE TRANSMISSION WOULD SHIFT IN AN AWKWARD MANNER. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO INFORMED HIM THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE FAILURE SUDDENLY RECURRED AND HE HAD TO REPLACE THE TRANSMISSION. HE ALSO STATED THAT 3 OUT OF 4 WINDOW REGULATORS HAVE FAILED. THE WINDOWS ARE NOT WORKING NORMALLY. THE LIFTGATE IN THE REAR OF THE VEHICLE WAS FRACTURED WHICH MADE IT DIFFICULT TO OPEN. THE VEHICLE HAD ONLY BEEN REPAIRED FOR THE TRANSMISSION AND THE 3 WINDOW REGULATORS. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.
Jan 07, 2011
FUEL SYSTEM, GASOLINE,VEHICLE SPEED CONTROL
1 complaint
ACCELERATOR PEDAL WAS HARD TO PRESS, RPM REMAINED HIGH 3000 - 4000. EVENTUALLY THE CAR WOULD NOT STOP, ACCELERATOR WAS STUCK - GO WAS GOING 70 MPH. HAD TO STRUT OF ENGINE MECHANIC REPLACE ACCELERATOR CABLE - NOTED CABLE WAS KINKED AND FRAYED - VERY DANGEROUS AND THAT I SHOULD REPORT IT. *TR
Dec 31, 2010
AIR BAGS,EQUIPMENT
1 complaint
I AM SO DISGUSTED AFTER READING ALL THE SAME PROBLEMS WITH THE 2002 FORD EXPLORER. I TOO HAVE THE AIRBAG PROBLEM, THEY TOLD ME IT WAS THE AIRBAG PRETENTIONER AND IT IS $650.00, NOW MY AIR BAG WILL NOT DEPLOY IF I GET INTO AN ACCIDENT. I HAVE THE EXTENDED DELUXE WARRANTY THAT WONT COVER IT. I ALSO HAVE A PROBLEM WITH THE REAR TEMP AND MODE ACTUATORS THAT FAILED AND BINDING AGAIN NOT COVERED UNDER WARRANTY THAT IS $510.00 TO REPAIR. I TRULY THINK FORD SHOULD RECALL THESE SAME PROBLEMS. *TR
Nov 04, 2010
ELECTRICAL SYSTEM,VISIBILITY
1 complaint
HEATER FAILED CAUSING WINDOWS TO "FOG" OVER AND DECREASED ABILITY TO SEE OUT WINDSHIELD. *TR
Oct 21, 2010
SERVICE BRAKES, HYDRAULIC,STRUCTURE,LATCHES/LOCKS/LINKAGES
1 complaint
2002 FORD SPORT TRAC 8 YEAR OLD CHILD BROKE DOOR HANDLE WHEN TRYING TO OPEN DOOR WITH CHILD LOCK ON. 5 YEAR OLD CHILD BROKE THE OTHER DOOR HANDLE THE SAME WAY. SOMETHING NEEDS TO BE DONE ABOUT THIS. THESE HANDLES ARE NOT HEAVY DTY ENOUGH FOR THE WEIGHT THAT IS FORCED ON THEM WHEN TRYING TO OPEN EVEN WITH THE CHILD LOCK OFF. THESE AUTOMAKERS SHOULD BE FORCED TO STOP USING THE PUBLIC AS GUINEA PIGS TO FIND OUT WHAT PROBLEMS THEY HAVE AND THEN NEVER ISSUE RECALLS. THEY JUST MODIFY IT ON THE NEXT MODEL AND BLOW OFF PRIOR OWNERS. THE HANDLES ACTUALLY CUT MY DAUGHTERS HAND WHEN IT BROKE. IT IS UTTERLY RIDICULOUS. ALSO THE BRAKES ON THE SAME VEHICLE. I HAVE HAD TO REPLACE THE CALIPER ON THE PASS SIDE TWICE AND THEY EAT BRAKE PADS UP LIKE MAD. IT IS NOT DRIVING HABITS THAT CAUSED THIS IT IS A DESIGN FLAW. NO WONDER THEY WENT TO 4 WHEEL DISC BRAKES( ANOTHER WAIT AND MODIFY ROUTINE) I'M SURE THIS WAS THEIR FIX FOR THAT PROBLEM AND THEY AVOIDED ANOTHER RECALL. WE PAY THOUSAND OF DOLLARS FOR THESE VEHICLES THEY SHOULD PAY THE THOUSANDS OF DOLLARS TO FIX THEIR ENGINEERING AND QC DEPARTMENTS LACK OF DETAIL WHEN TESTING THESE VEHICLES. THANK YOU FOR ANYONE CARING. *TR
Oct 08, 2010
SERVICE BRAKES, HYDRAULIC,POWER TRAIN,VISIBILITY
1 complaint
I HAVE HAD MANY PROBLEMS WITH MY 2002 FORD EXPLORER. I STARTED GETTING THE CRACK IN MY HATCH BY THE REAR WINDOW IN 2005. IT HAS SPREAD AND GOTTEN WORSE AND I STILL HAVE NOT FIXED IT. LAST YEAR IN 2009 OUR ABS LIGHT HAS BEEN COMING ON AND OFF AND WHEN I GO TO BRAKE AT TIMES IT FEELS LIKE THEY KICK ON AT IRREGULAR TIMES, BUT I ALSO FEEL I DO NOT HAVE THE BRAKING POWER I SHOULD. IN JUNE 2010 I WAS DRIVING THE EXPLORER AND THE O/D LIGHT STARTING BLINKING AND THE EXPLORER WAS SHIFTING OUT OF CONTROL. WE HAD TO HAVE THE TRANSMISSION REPLACE AND THE U-JOINTS AND THE REAR AXLE FIXED FOR AROUND $2900. WE ALSO HAD TO REPLACE THE BATTERY IN JULY 2010. I CALLED FORD MOTOR COMPANY AND TOLD THEM ALL OF MY ISSUES AND THEY TOLD ME THAT SINCE THEY DID NOT HAVE ENOUGH COMPLAINTS THEY COULD NOT DO ANYTHING ABOUT IT. TO THIS POINT I WAS AGGRAVATED AND COULDN'T BELIEVE THE WAY THEY HAD TREATED ME AND LET ALONE OTHERS WHO I AM SURE MADE THE SAME CALL. I FEEL THIS IS A SAFETY ISSUE BECAUSE EVEN NOW WHEN IT IS IN GEAR IN PARK THE CAR SEEMS TO MOVE BACK AND FORTH. *TR
Aug 31, 2010
STEERING,SUSPENSION,PARKING BRAKE,ENGINE AND ENGINE COOLING,POWER TRAIN,SEATS
1 complaint
PURCHASED 2002 EXPLORER XLT V6 4.0L ALREADY TRANSMISSION SLIPPING SOLENOID OR WHATEVER OUT.. I HAVE READ REPORTS AND WONDER WHY THIS TRANSMISSION IS NOT RECALLED? I HAVE IT IN SHOP NOW HAVING TO HAVE IT REBUILT AND EVERYTHING CHANGED. ALSO RIGHT WHEEL BEARINGS BAD, UPPER AND LOWER BALL JOINTS BAD, SUSPENSION SHOT. AND THE RECORDS SHOW THE PREVIOUS OWNERS MAINTAINED EVERYTHING WELL. BUT ALSO HAD TRANSMISSION REPLACED AND HAD PROBLEMS AT 99,000MILES. PLEASE DOING SOMETHING FOR ALL OF US OUT HERE. ALSO COOLANT LEAK, ENGINE LEAK, POWER SEAT FAILURE, AND ON. *TR
Aug 21, 2010
POWER TRAIN,VEHICLE SPEED CONTROL,EQUIPMENT
1 complaint
MAJOR TRANSMISSION PROBLEMS AT 106K MILES ON MY FORD EXPLORER XLT 4.0L. THIS WAS NOT DUE TO POOR MAINTENANCE OR UP KEEP! SHIFTING INTO NEUTRAL GOING 75 MILES AN HR DOWN THE FREEWAY, SHIFTING OUT OF PLACE, ROUGH, SCARY SHIFTS, SHIMMING FROM THE TRANSMISSION JUMPING ALLOVER THE PLACE IS JUST THE BEGINNING. AFTER 5 TRIPS TO THE MECHANIC, FIRST I DID WIRES, THEN PLUGS, THEN UPDATED COMPUTER, FULL TRANNY FLUSH AND FINALLY HAD TO REBUILT THE TRANSMISSION DUE TO THE SOLENOIDS IN THE TRANSMISSION BEING DEFECTIVE AND FAULTY PER A FORD SERVICE MANAGER IN OWATONNA, MN. THE SERVICE MANAGER INFORMED ME THAT FORD WAS LOOKING AT MAKING IT A RECALL, BUT IT WASN'T THE TOP OF THEIR PRIORITY LIST AND MAYBE THEY WOULD EVENTUALLY GET TO IT! HE HAS SEEN MANY OF THESE TRUCKS IN THE SHOP WITH THEIR "BUSY" TRANSMISSIONS, AND THE SAME ISSUES! THIS WAS THE ISSUE ALL ALONG..AFTER ALL OF THE SERVICE APPTS, AND MONEY SPENT NOTHING WAS RESOLVED, UNTIL THE TRANSMISSION WAS REBUILT! $4K LATER JUST FOR THE TRANNY REPAIR! FOR THEIR FAULTY DEFECTIVE TRANSMISSION SOLENOIDS! AS IF THE TRUCK DIDN'T ALREADY COST ENOUGH! AND THE TROUBLESHOOTING "BANDAIDS" (WHICH BETWEEN THE TRANNY, DIAGNOSTICS, LABOR ETC TOTAL WELL OVER $5500!!) I CONTACTED FORD AFTER DIRECTED TO DUE SO MY (THEIR) TECHNICIAN AND EMPLOYEE OF 25 YRS. I READ ALL THE POSTS OF DUPLICATE COMPLAINTS (I SEE THERE ARE SEVERAL OTHER CONSUMERS IN MY SITUATION!), TO INFORM THEM OF THE MONEY I'VE LOST, TIME INCURRED INTO THIS HEADACHE, AND ALL THE DAYS I WENT WITHOUT A VEHICLE FOR MY FAMILY THAT I HAD NOTHING TO DO WITH IT WAS THEIR EQUIPMENT! THAT IT WAS THEIR FAULT! CURIOUS ABOUT WHAT THEIR COMPENSATION WAS, IF ANY, GOING TO BE. OR WHAT THEY PLANNED ON DOING ABOUT IT! AND AFTER SEVERAL SERVICE APPT, $5500 LOSS AND NUMEROUS COMPLAINTS THAT FORD IS AWARE OF THE REP STATED BASICALLY SAID OH WELL! ITS UR PROBLEM NOT OURS!!! LOL! *TR
Aug 11, 2010
ENGINE AND ENGINE COOLING,POWER TRAIN,VISIBILITY,AIR BAGS
1 complaint
LONG LIST OF REPAIRS MADE THIS SUMMER INCLUDING COMPUTER, AIRBAG SENSORS, A/C WHOLE SYSTEM, MAIN WINDOW CONTROLS AND NOW MY TRANSMISSION. *TR
Aug 05, 2010
ELECTRICAL SYSTEM,SEATS
1 complaint
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THE DRIVER'S SEAT DETACHED FROM THE FLOOR BOARD. THE ELECTRICAL GAUGES AND COMPONENTS WERE ALSO INOPERABLE AND THE POWER DOOR LOCKS HAD FAILED. NEITHER THE DEALER OR MANUFACTURER WAS CONTACTED IN REGARDS TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 90,000.
Jun 28, 2010
ELECTRICAL SYSTEM,INTERIOR LIGHTING
1 complaint
I BOUGHT MY 2002 FORD EXPLORER USED BUT ALSO HAVE A FATHER-IN-LAW WITH A FORD AND HE HAS THE SAME PROBLEM. WHEN WE BOUGHT IT THE DOOR AJAR LIGHT WAS ON ALL THE TIME AND THE DOME LIGHT WOULD STAY ON BUT AS WE DROVE THE LIGHT WOULD TURN OFF BUT THE LIGHT WOULD STAY ON. RECENTLY LAST WEEK THE LIGHT STAYS ON LIKE NORMAL BUT NOT THE LIGHTS GOES ON AND OFF, IT DINGS CONSTANTLY, AND THE DOORS LOCK AND UNLOCK WHILE GOING DOWN THE ROAD. IT IS VERY DISTRACTIVE AS WELL AS ANNOYING. WE GOT ONLINE TO SEE WHAT OTHER PEOPLE HAVE DONE AND THERE WERE LOTS OF COMPLAINTS. WE TRIED THE WD40 BUT THEY SAY THAT ONLY WORKS FOR A DAY OR SO. *TR
Jun 19, 2010
POWER TRAIN,ELECTRICAL SYSTEM,EQUIPMENT
1 complaint
OH WHERE DO I BEGIN. I HAVE 90,000 MILES ON MY SUV. MY RADIO GOES OFF AND ON RANDOMLY. DOOR AJAR IS ON RANDOMLY. WHEN SHIFTING FROM PARK TO DRIVE, IT STICKS AND I HAVE TO TAP IT TO GO INTO DRIVE. REAR WHEEL BEARING HAD TO BE REPLACED. O/D LIGHT CAME ON AND FLASHING. ONE TIME I THOUGHT IT WAS IN PARK AND WHEN GETTING OUT OF MY CAR, IT BEGAN TO ROLL AFTER TAKING MY FOOT OF THE BRAKE. I SEE THESE SEEM TO BE PROBLEMS FOR SEVERAL FORD EXPLORER OWNERS. PLEASE PLEASE PLEASE GET THIS ACROSS TO FORD THAT THESE NEED TO BE RECALLED, IF NOT I WILL NOT BE A FORD OWNER EVER AGAIN AND TELL EVERYONE I KNOW NOT TO BUY A FORD! WHAT IS GOING TO TAKE, A DEATH OR INJURY?? TAKE RESPONSIBILITY FORD! HOPE THIS NEVER HAPPENS TO YOU BUT THEN AGAIN, YOU PROBABLY DON'T EVEN DRIVE A FORD. *TR
May 28, 2010
VISIBILITY,UNKNOWN OR OTHER
1 complaint
BACK GLASS BREAKING UPON SHUTTING DOOR , DRVIERS DOOR
Mar 24, 2010
POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
2002 FORD EXPLORER O/D LIGHT FLASHES, THE GEAR SLIPS AND TRUCK LUNGES HARD FORWARD. THIS OCCURS EVERYTIME YOU ACCELERATE INTO 1ST TWO GEARS. DID A SEARCH AND LEARNED IT IS COMMON TRANSMISSION PROBLEM FOR THESE VEHICLES, FORD IS AWARE AND DOES NOTHING TO CORRECT THE ISSUE. *TR
Mar 20, 2010
VEHICLE SPEED CONTROL,SERVICE BRAKES, ELECTRIC
1 complaint
MY CARS CRUISE CONTROL FAILED TO DISENGAGE WHEN I APPLIED THE FOOTBRAKE, PUSHED THE OFF SWITCH, THE GEAR SHIFT WOULD NOT MOVE AND THE KEY WOULD NOT TURN OFF. THE CAR WAS CHECKED BY POLICE AND WHEN IT WAS TESTED THEY WERE UNABLE TO FIND A FAULT IN THE FAILSAFES HOWEVER THEY ARE STILL SUSPICIOUS OF THE VEHICLE. I HAD TO CALL POLICE AND WAS IN A RUNAWAY CAR ON THE FREEWAY FOR 30MINS. WHEN I HIT A MEDIAN STRIP I LOST ENOUGH SPEED TO BE ABLE TO USE THE LITTLE BRAKING POWER I HAD LEFT, AS EACH TIME I APPLIED THE BRAKES THE ENGINE WOULD ACCELERATE BACK TO THE SET SPED AND THE BRAKE PEDAL BECAME HARD TO PUSH. WHEN I STOPPED I ALSO PULLED THE HANDBRAKE AS ORDERED BY THE POLICE OVER THE PHONE TO AVOID A HEADON, THE LEFT SHOE OF THE HANDBRAKE SNAPPED AND THE CAR SKIDDED TO A STOP. THE POLICE DISCONNECTED THE BATTERY WHEN THEY DID TESTING. SO I'VE BEEN TOLD ANY FAULT CODES OR FAULTS EITHER WITH THE CRUISE CONTROL OR THE ECU MAY NOW BE LOST. FORD ARE CLAIMING THIS COULD NEVER HAPPEN, BUT IM STARTING TO READ ON OTHER SITES THE SAME THINGS ARE HAPPENING TO OTHER PEOPLE. I COULD BE DEAD ALONG WITH ALOT OF OTHER PEOPLE THAT DAY. THE POLICE ALSO HAD ISSUES MOVING THE GEAR SHIFT THAT DAY ON MY CAR TO GET IT ONTO A TOW TRUCK, SO ITS NOT JUST THE DRIVER. *TR
Jan 08, 2010
STEERING,POWER TRAIN,STRUCTURE
1 complaint
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHEN HE ATTEMPTED TO TURN THE IGNITION SWITCH, THE STEERING COLUMN FRACTURED. SECONDLY, THE REAR LIFT-GATES PANEL SPLIT IN HALF. THIRDLY, THE TRANSMISSION INTERMITTENTLY SLIPPED OUT OF GEAR. NONE OF THE FAILURES HAVE BEEN REMEDIED. HE PREVIOUSLY FILED A COMPLAINT. THE FAILURE AND CURRENT MILEAGES WERE 80,000.
Oct 06, 2009
SUSPENSION,ENGINE AND ENGINE COOLING,POWER TRAIN
1 complaint
IN MAY 2005, THE CAR WOULD NOT GO INTO REVERSE. THE O/D LIGHT HAD BEEN GOING ON AND OFF FOR A NUMBER OF DAYS. TRANSMISSION HAS TO BE REPLACED AT A COST OF $4500. CAR HAD APPROXIMATELY 60000 MILES. IN JANUARY OF 2008, THE ENGINE HAD TO BE REPLACED DUE TO BECAUSE THE TIMING BELT WENT AT A COST OF $3000. CAR HAD 75000 MILES. IN AUGUST 2009, BOTH REAR SPRING WERE DISCOVERED TO BE BROKEN WHEN THE CAR WAS TAKEN IN FOR A WHINING IN THE REAR, WHICH WAS THE REAR AXLE BEARING. THE CAR HAD 94000 MILES, COST OF REPAIR WAS $1200. *TR
Aug 13, 2009
SUSPENSION,PARKING BRAKE,SEAT BELTS
1 complaint
BROKEN REAR COIL SPRINGS ON 2002 FORD EXPLORER XLT, 85000 MILES. ALSO NEED FRONT AND REAR WHEEL BEARINGS, SEAT BELT TENSIONER, EMERGENCY BRAKE REPAIR. *TR
Jun 19, 2009
FUEL SYSTEM, OTHER,ELECTRICAL SYSTEM,SEAT BELTS
1 complaint
WHEN I TRIED TO REMOVE MY KEY FROM THE IGNITION, THE ENTIRE IGNITION CYLINDER CAME OUT!! MY CAR HAD TO BE TOWED AND HAVE A NEW CYLINDER INSTALLED! A YEAR LATER, IT HAPPENED AGAIN!!! SO I HAVE HAD TO REPLACE MY FORD IGNITION CYLINDER TWICE AND MY CAR ONLY HAS 60,000 MILES ON IT NOW---SO PROBABLY HAD ONLY ABOUT 40,000 MILES THE FIRST TIME IT HAPPENED AND 50,000 THE SECOND TIME. ALSO-- NOW MY FUEL GAUGE SAYS EMPTY ALL THE TIME, EVEN AFTER I JUST FILLED IT WITH GAS! AND IT'S TOO EXPENSIVE TO FIX! I DID GET THE DRIVER SEATBELT FIXED, BECAUSE IT DIDN'T TIGHTEN, BUT NOW IT'S TOO HARD TO PULL OUT AND USE! LASTLY, BOTH INSIDE MIRROR COVERS HAVE JUST CRACKED OFF WHEN LIFTING OPEN, AND I CAN'T AFFORD TO REPLACE BOTH OF THE ENTIRE VISORS! WE HAVE 3 FORDS AND THIS IS THE ONLY ONE THAT'S EVER HAD PROBLEMS. DATES ARE SPREAD OUT SO IT'S TOO HARD TO COMPLETE THAT PART OF THE FORM BELOW. *TR
Jun 13, 2009
POWER TRAIN,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
2002 EXPLORER STARTED OUT WITH ALOT OF ELECTRICAL PROBLEMS AND NOW DEPENDING ON HOW MUCH YOU PUSH IN THE GAS PEDAL THE TRANSMISSION STARTS SLIPPING. JUST LIKE ALOT OF OTHER COMPLAINTS. HAD SOME SIMILAR TROUBLE WITH IT ABOUT 2 YEARS AGO DEALER SAID HAD TO WAIT TILL IT GOT WORSE TO FIND EXACT PROBLEM. *TR
May 15, 2009
ELECTRICAL SYSTEM,STRUCTURE,LATCHES/LOCKS/LINKAGES
1 complaint
SEVERE CRACKS IN BACK WINDOW HOUSING. CRACK IS SO SEVERE, CONSIDERATION OF WINDOW FALLING OUT IS POSSIBLE. INFORMATION PANEL REGISTERS DOOR AJAR WHICH CONSEQUENTLY FLASHES INTERNAL LIGHTS, RE-LOCKS DOORS, SETS WARNING BELLS TO GO OFF. OFTEN, DOOR AJAR DOES NOT REGISTER, BUT ELECTRIC LOCKS LOCK RE-LOCK AND LOCK MANY TIMES WITH WARNING BELLS GOING OFF, INTERIOR LIGHTS FLICKERING,MANY TIMES IN ONE INSTANCE. ALL ACTIVITIES HAPPEN INTERMITTENTLY, WITHOUT CAUSE OR REASON CAUSING SEVERE DISTRACTION TO DRIVER. THEFT ALARM GOES OFF AFTER VEHICLE HAS BEEN LOCKED SEVERAL HOURS; FOR NO APPARENT REASON. WHEN UNLOCKED AND RE-LOCKED, CONTINUES TO GO OFF INTERMITTENTLY. I BELIEVE THE REAR WINDOW HOUSING BREAK IS THE ROOT OF ALL THIS ACTIVITY. *TR
Mar 19, 2009
STEERING,LATCHES/LOCKS/LINKAGES
1 complaint
I HAVE A FORD EXPLORER SPORT 2 DR. .. I HAVE NOTICED THAT IT LIKES TO SLIDE ALOT ESP. AROUND CORNERS. I ACTUALLY WENT AROUND A CORNER ABOUT NOT EVEN 10 MILES PER HOUR AND LOST CONTROL LUCKILY CARS ON OTHER SIDE STOPPED AHEAD WHEN THEY SAW THIS. I WAS NOT HURT BUT ALMOST HIT A TREE AND TELEPHONE POLE.. ALSO MY HINGES BROKE ON REAR WINDOW LEFT SIDE AND THEY SAID MINE WAS NOT COVERED UNDER RECALL!!! OUT OF POCKET EXPENSE AROUND 140.00. *TR
Feb 11, 2009
STRUCTURE,WHEELS
1 complaint
THIS 2002 FORD EXPLORER HAS ONLY 62,153 MILES AND THE WHEEL ASSEMBLY HUBS HAVE FAILED. THE PROBLEM IS IN THE DESIGN OF THIS PART BECAUSE IT HAS NO AXLE AND IS ASSEMBLE TO THE FRAME BY THREE BOLTS. IF THIS PART GOES BAD ON THE INTERSTATE AND THE WHEEL WILL COME OFF , GOD HELP THE DRIVER AND THE PEOPLE ON THE SAME PATH. THIS SUV NEEDS TO BE RECALL! *TR
Jan 23, 2009
STRUCTURE,EQUIPMENT,EQUIPMENT ADAPTIVE/MOBILITY
1 complaint
2002 FORD EXPLORER LIFT GATE CLIP ON APPLICATOR IS AND HAS BEEN SPLITTING FROM TOP TO BOTTOM EVERY TIME SOME ONE CLOSED THE LIFT GATE I SAW THIS ON MANY OTHER FORD EXPLORERS AND IT COST {US -S 300 DOLLARS TO INSTALL A NEW ONE AT THE DEALERS SHOPS TO REPAIR. SOME THING NEED TO BE DONE FORD MANUFACTURE NEED TO REIMBURSE TO FIX THIS PROBLEMS NOW AND IN THE FUTURE I CANNOT AFFORD TO FIX MY EXPLORER SO I AM WAITING TO SEE IF FORD CAN FIX THIS PROBLEM FOR ME AND OTHERS LIKE ME WHO CANNOT AFFORD TO FIX THE PROBLEM I BELIEVE SOMETHING SHOULD BE DONE. PLEASE FOR A REPLY AT MY EMAIL THANK YOU SINCERELY E J. *TR
Jan 07, 2009
SUSPENSION,PARKING BRAKE,POWER TRAIN,UNKNOWN OR OTHER
1 complaint
2002 FORD EXPLORER WITH BROKEN COIL SPRING, CRACK UNDER REAR WINDOW, AND TRANSMISSION SLIP, BROKEN PARKING BRAKE SHOES IN ASSEMBLY. SAME COMPLAINTS THAT SEEM TO BE COMMON. AND SAME WITH EVERYONE ELSE, NO HELP FROM FORD. *TR
Jan 01, 2009
STEERING,POWER TRAIN,ELECTRICAL SYSTEM,TIRES
1 complaint
IT STARTED VERY EARLY AFTER BUYING THE 2002 FORD EXPLORER...ELECTRICAL PROB..COULDN'T GET VEH STARTED...100 MILES AWAY FROM HOME DEALERSHIP....TOWED TO CLOSEST FORD DEALERSHIP...FIXED; OR SO WE THOUGHT. SAME THING HAPPENED A WEEK LATER. HOME DEALERSHIP ADVISED US THAT THE OTHER DEALERSHIP INSTALLED THE WRONG PART AND IT COULD HAVE CAUSED LIFE-THREATENING PROBLEMS....WE CONTACTED THE OTHER DEALERSHIP AND ADVISED THEM WHAT OUR HOME DEALERSHIP SAID...OF COURSE THE DEALERSHIP DENIED THIS...ANYWAY...HOME DEALERSHIP INSTALLED NEW PART...VEH OK....THEN WHEEL BEARINGS HAD TO BE REPLACED IN FRONT 1ST LEFT SIDE-THEN RIGHT. (THIS WAS AFTER THE REAR END WAS REPLACED) BOY, WAS THAT A MAJOR FIGHT WITH THE HOME DEALERSHIP! NOW! THE TRANSMISSION IS GONE!!!!! ISN'T THERE SOMETHING WE CAN DO? FORD HAS BEEN USING DEFECTIVE PARTS!!!!AND NOW ASKING FOR GOVERNMENT MONEY???!!!!FORD SHOULD BE PAYING FOR THIS! *TR
Dec 31, 2008
VISIBILITY,STRUCTURE,LATCHES/LOCKS/LINKAGES
1 complaint
CRACK DEVELOPED IN AREA BELOW LIFT GATE GLASS. NOW THE DOOR AJAR LIGHT GOES ON AND OFF, AS WELL AS THE BUZZER. THE GLASS DOES NOT SHUT PROPERLY AND IS INOPERABLE AND THE AREA BELOW THE GLASS HAS COMPLETELY FALLEN AWAY. *TR
Nov 05, 2008
SUSPENSION,AIR BAGS,SEAT BELTS
1 complaint
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE AIR BAG INDICATOR REMAINED ILLUMINATED. THE DEALER STATED THAT THE SEAT BELT LATCH SYSTEM DOES NOT WORK AND THEY ARE CHARGING HIM TO DIAGNOSE AND REPAIR THE FAILURE. THE CONTACT STATED THAT IT IS A SAFETY HAZARD THAT THE SEAT BELT DOES NOT WORK. THE FAILURE AND CURRENT MILEAGES WERE 47,600. UPDATED 12/10/08 *CN BOTH OF THE REAR SPRINGS BROKE AND THE REAR AXLE BEARING WAS BAD. UPDATED 12/16/08. *JB
Oct 28, 2008
FUEL SYSTEM, OTHER,POWER TRAIN
1 complaint
THROTTLE STUCK AND CAR WOULD NOT SLOW DOWN, ALMOST CAUSED AN ACCIDENT, PUT CAR IN NEUTRAL BUT ENGINE KEPT ON RACING, SEARCHED INTERNET ON FOUND THAT THE THROTTLE CABLE IS DEFECTIVE, FORD CHANGED DESIGN FROM 12 TO 9 WIRE DESIGN, SAW ALOT OF POSTS ON INTERNET WITH SIMILAR EXPERIENCES, CAN'T BELIEVE NO RECALL. CAR ACCELERATED ON ITS OWN. *TR
Oct 19, 2008
PARKING BRAKE,POWER TRAIN
1 complaint
MANUAL TRANSMISSION AND PARKING BRAKE 2002 FORD EXPLORER SPORT TRAC 39800 SLAVE AND MASTER CYLINDERS REPLACED AT 700.00 IN JANUARY 2008. FIRST INCIDENCE OCCURRED DECEMBER 24, 2007. I WAS ACTUALLY PULLING INTO GRANDMA'S DRIVE ON CHRISTMAS EVE AND TRIED TO BACK UP INTO A SPACE WHEN THE VEHICLE WAS STUCK IN PLACE BLOCKING EVERYONE IN. IT DID FINALLY WORK. THEN AT A SHOPPING CENTER IT WOULD NOT MOVE FORWARD WHEN STOPPING FOR PEDESTRIANS TO CROSS AND THEN GOING THROUGH AN INTERSECTION WHEN SHIFTING IT JUST STOPPED BETWEEN 2ND AND 3RD WOULDN'T MOVE INTO ANY GEAR. IT WAS STUCK BETWEEN GEARS AND WOULD NOT MOVE. I WAS BLOCKING AN INTERSECTION WHEN I NOW HAD A RED LIGHT. EVENTUALLY, I DID GET IT MOVING TO MY HOME, BUT HAD IT TOWED TO THE MECHANIC SINCE IT JUST WOULD NOT MOVE AT ALL ONCE RESTARTED. I WONDER IF THE ABS FAILURE IN AUGUST 2007 CAUSED THIS PROBLEM. THE MALFUNCTION OF THE ABS WOULD CAUSE STRESS ON THE TRANSMISSION WITH THE ABS COMING ON RANDOMLY AT ANY SPEED. PLEASE SEE MY BRAKE FAILURE COMPLAINT AND ALSO DEFECTIVE CALIPER COMPLAINT(CALIPER OCCURRED AT ONLY A FEW THOUSAND MILES). THE PARKING BRAKE RELEASE IS STILL A PROBLEM. YOU MUST PUT YOUR FOOT UNDER THE FOOT PEDAL OF THE PARKING BRAKE TO GET IT TO RELEASE COMPLETELY. THE LIGHT MAY GO OFF BUT THE EMERGENCY BRAKE IS STILL ENGAGED. *TR
Sep 17, 2008
SERVICE BRAKES, ELECTRIC
1 complaint
DEFECTIVE BRAKE CALIPER 2002 FORD EXPLORER SPORT TRAC WITH LESS THAN 6000 MILES AT TIME OF INCIDENCE APPROXIMATELY NOVEMBER 2002. A BRAKE CALIPER WAS STUCK ON AFTER PUTTING ON THE BRAKES WHILE IN MOTION. THE VEHICLE HAD TO BE TOWED TO A GARAGE. THE CALIPER WAS REPLACED AND THE ROTOR WAS DAMAGED BUT STILL USABLE. I ALSO HAD PROBLEMS WITH THE ABS MALFUNCTIONING WHERE THE BRAKES WOULD NOT STOP THE VEHICLE(SUMMER, DRY ROADS). THE MANUAL TRANSMISSION SLAVE AND MASTER CYLINDERS WERE REPLACED (DO HAVE THESE PARTS). THE ABS AND TRANSMISSION PROBLEMS OCCURRED BETWEEN AUG 2007 AND DECEMBER 2007. THE VEHICLE HAD 38000-40000 MILES AND LIGHTLY DRIVEN. CURRENTLY THE VEHICLE HAS LESS THAN 470000 MILES AND HAS BEEN DRIVEN 6.5 YEARS. THE VEHICLE WAS NEVER USED FOR TOWING. IT WAS USED PRIMARILY FOR TAKING CHILDREN TO SCHOOL, ACTIVITIES, AND FAMILY VACATIONS. *TR
Sep 17, 2008
SUSPENSION,SERVICE BRAKES, HYDRAULIC,LATCHES/LOCKS/LINKAGES
1 complaint
WHEN I WOULD MAKE A SHARP LEFT HAND TURN AND USE THE BRAKES THE BRAKES WOULD PULSATE AND WOULD NOT STOP THE TRUCK RIGHT AWAY. IT WOULD ACT LIKE IT HAD HIT ICE AND ITS WAS THE MIDDLE OF SUMMER. IT WOULD STILL MOVE ABOUT A FOOT. I TOOK IT TO A SHOP TO HAVE IT LOOKED AT AND WAS TOLD HE GETS ALOT OF FORD'S THAT DO THIS AND THEY DON'T HAVE A RECALL ON THIS. THE SHOP REPLACED THE PART IN THE HUB OR WHEEL NOT SURE AND NOW ITS FINE BUT IT COST ME OVER 500.00 AND I ONLY HAVE 50,000 MILES ON IT. I KNOW THAT PARTS WEAR BOUT BUT THIS WAS A FAILURE OF A PART THAT SHOULD NOT HAVE GONE BAD. ALSO THE ELECTRIC DOOR LOCK BUTTON IN THE TRUCK STOPS WORKING, THE OPEN SECTION WORKS BUT NOT THE LOCK BUTTON. *TR
Sep 09, 2008
ELECTRICAL SYSTEM,VISIBILITY,LATCHES/LOCKS/LINKAGES,EQUIPMENT
1 complaint
I HAVE SEVERAL ISSUES, BOTH BACK DOOR WINDOWS HAVE FALLEN OFF TRACK AND WON'T STAY UP. THIS HAPPENED IN SEPTEMBER OF 07 AND A FEW MONTHS LATER THE SECOND REAR WINDOW DID THE SAME. I HAVE TO USE CLEAR PACKAGING TAPE TO HOLD THEM UP. THE KEY TO THE IGNITION WILL NOT TURN UNLESS I USE SOMETHING WITH A HARD END AND TAP IT SEVERAL TIMES. WHEN THE IGNITION PROBLEM FIRST HAPPENED IN SEPTEMBER OF 2006 I CALLED FORD ROAD SIDE SERVICE AND THEY RECOMMENDED TAPPING THE KEY SEVERAL TIMES AND SAID THEY HAD A GROWING COMPLAINT OF THIS. MY TRUNK LOCK LATCH OFTEN GETS STUCK TOO. JAN OF 2003 THE RADIO SHORTS IN AND OUT, I NEVER KNOW IF IT'S GOING TO STAY ON. LASTLY THE PASSENGER REAR DOOR LOOK DOESN'T LATCH, I THINK THIS HAPPENED IN LATE 2003 OR EARLY 2004. *TR
Jul 23, 2008
AIR BAGS,STRUCTURE,SERVICE BRAKES, ELECTRIC,EQUIPMENT
1 complaint
PAINT IS BLISTERING AND CHIPPING ON THE HOOD AND FENDER OF MY 2002 EXPLORER. ABS LIGHT COMES ON AND AIRBAG LIGHT STAYS ON. *TR
Jul 05, 2008
STEERING,POWER TRAIN,LATCHES/LOCKS/LINKAGES
1 complaint
WHEN ATTEMPTING TO SHIFT FROM DRIVE TO PARK, THE GEAR SHIFT LEVER BROKE FROM THE STEERING COLUMN, MAKING IT IMPOSSIBLE TO CHANGE GEARS. THE ENGINE REMAINED RUNNING WITH IT IN DRIVE. I TURNED THE IGNITION OFF & IT COULD NOT BE RESTARTED (IE, IGNITION/INTERLOCK SYSTEM). THE STEERING WHEEL WOULDN'T TURN EITHER. THE ENTIRE STEERING COLUMN (NOT JUST SMALL BROKEN PIECE) HAD TO BE REPLACED (COST=$1372, $897 FOR PARTS). AS OF 7/2/08, 61 EXACTLY THE SAME INCIDENTS HAVE BEEN REPORTED VIA COMPLAINTS FILED WITH NHTSA WEBSITE. SOME VEHICLES COMPLAINED ABOUT HAVE EXPERIENCED THIS PART FAILURE TWICE. THESE COMPLAINTS HAVE BEEN FILED UNDER THE COMPONENTS - STEERING: COLUMN, POWER TRAIN: AUTOMATIC TRANSMISSION, POWER TRAIN: AUTOMATIC TRANSMISSION: GEAR POSITION INDICATION (PRNDL), POWER TRAIN: AUTOMATIC TRANSMISSION: LEVER AND LINKAGE: COLUMN SHIFT, STEERING: GEAR BOX (OTHER THAN RACK AND PINION), STEERING: GEAR BOX: SHAFT SECTOR, STEERING: WHEEL AND HANDLE BAR, OTHER OR UNKNOWN THIS IS AN OBVIOUS DESIGN AND/OR MFG/MATERIAL DEFECT & IT CORRELATES (IN MANY OTHER COMPLAINTS) WITH ANOTHER DEFECT - VERY DIFFICULT SHIFTING OF GEAR LEVER TO OR FROM ?PARK? & ?REVERSE?. 61 REPORTED INCIDENTS OF THE PARTS FAILURE ARE SIGNIFICANT, BUT THERE ARE OBVIOUSLY FAR MORE THAN HAVE BEEN REPORTED VIA NHTSA COMPLAINTS. THE DEFECTIVE GEAR SHIFT PART POSES SERIOUS SAFETY CONCERNS. IF THE GEAR SHIFT LEVER BREAKS WHILE THE VEHICLE IS ON A STREET OR EXPRESSWAY (BUT STOPPED MOMENTARILY BY NECESSITY), THE DRIVER WOULD BE UNABLE TO CHANGE GEARS OR PUSH AND/OR STEER IT TO SAFETY, THEREBY CREATING A DANGEROUS TRAFFIC SITUATION WITH A HIGH POTENTIAL FOR BODILY INJURY. NHTSA HAS MORE THAN ADEQUATE DATA TO INITIATE A DEFECT INVESTIGATION & SHOULD IMMEDIATELY REQUIRE FORD TO PROVIDE A FULL DISCLOSURE OF THE NUMBER OF STEERING COLUMNS THAT IT HAS SOLD AS A RESULT OF THIS DEFECT. I HAVE THE OLD STEERING COLUMN (AND THE BROKEN PIECE) AS WELL AS SEVERAL PICTURES OF THEM. *TR
Jul 02, 2008
POWER TRAIN,LATCHES/LOCKS/LINKAGES,SERVICE BRAKES, ELECTRIC
1 complaint
2002 FORD EXPLORER, O/D LIGHT IS BLINKING, CHECK ENGINE SOON LIGHT STAYS ON CONTINUOUSLY. REAR END MAKES NOISE, ABS LIGHT STAYS ON. TRUCK SHIFTS HARD FROM REVERSE TO FORWARD. SHIFTS HARD AND MAKES CLUNCKING SOUND FROM 2ND TO 3RD GEAR AND WILL NOT GO IN TO OVER-DRIVE AT ALL. *TR
Jun 25, 2008
SUSPENSION,VISIBILITY,EQUIPMENT
1 complaint
WE OWN A 2002 FORD EXPLORER THAT WE PURCHASED USED WITH 40,000 MILES ON IT. SINCE PURCHASE WE HAVE HAD 3 POWER WINDOW MOTORS GO BAD, BOTH REAR BEARINGS REPLACED, THE BACK DOOR PANEL IS CRACKED, THE A/C DOESN'T WORK, AND NOW IT LOOKS AS IF THE TRANSMISSION IS GOING BAD. IF SO MANY PEOPLE WITH THIS VEHICLE HAVE ALL THE SAME PROBLEMS HOW CAN THERE BE NO RECALL? *TR
Jun 18, 2008
LATCHES/LOCKS/LINKAGES,INTERIOR LIGHTING
1 complaint
DOOR AJAR LIGHT COMES ON. RECYCLED ENGINE CHECKED ALL DOORS AND AGAIN LIGHT COMES ON. OR WHILE DRIVING, THE DOORS AUTOMATICALLY UNLOCK. THE ALARM SOUNDS FOR NO REASON SOMETIMES. SOMETIMES THE INTERIOR LIGHTS COMES ON AND STAYS ON USUALLY WHEN I HAVE TROUBLE WITH THE DOOR AJAR ISSUES. *TR
Jun 16, 2008
SUSPENSION,FUEL SYSTEM, GASOLINE,POWER TRAIN,VISIBILITY
1 complaint
2002 FORD EXPLORER- A NIGHTMARE OF PROBLEMS THAT KEEP GETTING WORSE. IT HAS 56K MILES ON IT AND I AM ABOUT TO REPLACE THE TRANSMISSION. FUEL PUMP , 2 REAR SPRINGS, 2 WHEEL BEARINGS AND THE DRIVERS SIDE WINDOW MOTOR HAVE ALREADY BEEN REPLACED. NEITHER OF THE 2 REAR WINDOWS ROLL DOWN AND THE BACK HATCH LIFT REPLACE ON RECALL IS BROKEN YET AGAIN. THIS IS THE BIGGEST HUNK OF JUNK ON 4 WHEELS. FORD NEEDS TO DO SOMETHING. THANK GOD I DIDN'T BUY IT NEW BECAUSE THAT REALLY WOULD HAVE BEEN A RIP OFF. *TR
Jun 12, 2008
POWER TRAIN,EQUIPMENT,UNKNOWN OR OTHER
1 complaint
FORD EXPLORER REAR DIFFERENTIAL - REPLACED 3 X'S OVER 6 YEARS. *TR
Jun 09, 2008
WHEELS,EQUIPMENT
1 complaint
I HAVE HAD 4 WHEEL BEARING/HUB ASSEMBLY UNITS FAIL ON MY 2002 FORD EXPLOYER. THE FIRST TO GO WAS AFTER ONLY 20K MILES. THE CAR NOW HAS ~70K MILES AND IN THE SHOP NOW FOR THE SAME REPAIR. A VERY COSTLY REPAIR AND VERY DANGEROUS SITUITION. FORD WILL NOT EVEN ACKNOWLEDGE IT IS A PROBELM BUT UNDERSTAND IS HAS BEEN AN ON-GOING PROBLEM WITH MANY CUSTOMERS.
Jun 04, 2008
LATCHES/LOCKS/LINKAGES,VEHICLE SPEED CONTROL
1 complaint
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTICE FOR THE VEHICLE SPEED CONTROL. EVER SINCE THE VEHICLE WAS PURCHASED APPROXIMATELY 1.5 YEARS AGO, SHE HAS HAD TO TAPE THE REAR PASSENGER SIDE DOOR SHUT TO KEEP IT FROM OPENING WHILE DRIVING. THE FAILURE OCCURS AT SPEEDS OF 35 MPH OR LOWER. THE DEALER CLAIMED THAT THEY WOULD REPAIR THE DOOR AT THE TIME OF PURCHASE. THE RECALL NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 120,000.
May 29, 2008
FUEL SYSTEM, GASOLINE,STRUCTURE
1 complaint
THE FUEL SYSTEM ON MY FORD EXPLORER WENT OUT COMPLETELY AT 40,000 MILES. ALSO, THE BLACK PANELS BETWEEN THE WINDOWS ARE FADED AND PEELING. *TR
May 05, 2008
SUSPENSION,PARKING BRAKE,POWER TRAIN,VISIBILITY,AIR BAGS,SEAT BELTS,EQUIPMENT
1 complaint
ON MY 2002 FORD EXPLORER SUV I HAVE HAD TO REPLACE 3 OF THE 4 WHEEL BEARINGS AND HUB ASSEMBLIES(APPROX $250 EACH), WITH THE 4TH NOT FAR BEHIND. I HAVE ALSO HAD TO REPLACE THE 4-WHEEL DRIVE MODULE(APPROX $400-$500). I HAVE HAD PROBLEMS WITH THE REAR WINDOW MOTORS GOING BAD AND HAVING TO REPLACE THESE TOO. THE AIR CONDITIONING UNIT HAS STOPPED WORKING. THE PASSENGER AIR BAG DUMMY LIGHT HAS COME ON FOR NO REASON. THE SEAT BELT WARNING CHIME OFTEN COMES ON AND WILL NOT GO OFF, EVEN THOUGH YOU HAVE BUCKLED YOUR SEAT BELT. YOU HAVE TO SLAM THE BUCKLE INTO PLACE FOR IT TO GO OFF AND SOMETIMES THIS DOES NOT WORK EITHER. THE TRANSMISSION IS NOW MAKING A LOVELY CLUNKING SOUND WHEN SHIFTING FROM PARK TO DRIVE AND WHEN YOU TRY TO PUT IT BACK INTO PARK, IT DOES NOT WANT TO. YOU HAVE TO PUT IT UP TO PARK AS FAR AS IT WILL GO THEN GO BACK TO NEUTRAL AND THEN INTO PARK FROM THERE. WE HAVE REPLACED THE EMERGENCY BRAKE SHOES ON BOTH SIDES BECAUSE THEY WERE COMPLETELY WORN OFF EVEN THOUGH WE DO NOT USE THE E-BRAKES. THESE PROBLEMS ARE JUST PILING UP ONE AFTER ANOTHER. I WENT TO AN INTERNET SITE THAT HAS COMPLAINTS ABOUT VEHICLES AND FOUND THAT THERE ARE HUNDREDS OF OTHERS WITH THE SAME PROBLEMS ON THEIR 2002 FORD EXPLORERS OF ALL KINDS (XL, EDDIE BAUER, SPECIAL EDITION, ETC.). WHY HASN'T FORD DONE ANY RECALLS FOR THESE PROBLEMS? DOES IT REQUIRE MULTIPLE INJURIES OR EVEN DEATH FOR THEM TO TAKE RESPONSIBILITY??? *TR
Apr 28, 2008
PARKING BRAKE,POWER TRAIN,EQUIPMENT
1 complaint
CONTINUOUS PROBLEMS WITH TRANSMISSION, AND E-BRAKE. E BRAKE REPLACED AND BAD AGAIN. HAD TRANSMISSION REPAIR AT DEALERSHIP A 400 MILES BEFORE 75,000 MILE WARRANTY ENDED. TAKEN BACK 100 MILES LATER TRANSMISSION PROBLEM AGAIN. PAST WARRANTY NOW AND STILL HAVING PROBLEMS. I WILL NOT BUY FORD AGAIN, IT HAS BEEN A NIGHTMARE. ALSO AIR BAG LIGHT KEEPS COMING ON. -PLEASE IGNORE EQUIPMENT PART OF THIS COMPLAINT, I MISUNDERSTOOD. *TR
Apr 11, 2008
SUSPENSION,SERVICE BRAKES, HYDRAULIC,PARKING BRAKE,VISIBILITY,TIRES
1 complaint
PROBLEMS WITH THIS EXPLORER OVER MY OWNERSHIP INCLUDE: -REAR GLASS REPLACED -FRONT BRAKES REPLACED -REAR WHEEL BEARINGS HAVE REQUIRED REPLACEMENT, -PARKING BRAKE ISSUES, -NEW TIRES, ETC. *TR
Apr 01, 2008
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,EXTERIOR LIGHTING,VISIBILITY,VEHICLE SPEED CONTROL,EQUIPMENT
1 complaint
WHERE TO START... BROKEN CRUISE CONTROL, HEADLIGHT SWITCH HAS A SHORT, DRIVER SIDE PASSENGER WINDOW DOESN'T ROLL DOWN, TROUBLE GOING INTO GEAR, CAR SUDDENLY DIES AT INTERSTATE SPEEDS, LOUD GRINDING SOUND FROM THE ENGINE BAY (LIKE AN ELECTRIC KNIFE SHARPENER) THAT IS GETTING INCREASINGLY MORE FREQUENT, SERVICE ENGINE SOON LIGHT WILL NOT GO OFF, BRAKES SQUEAL AND DON'T STOP THE VEHICLE PROPERLY, SUPPORT FOR THE HATCH (WHICH IS CRACKED 8 INCHES OR SO IN TWO PLACES) DOESN'T LIFT HATCH COMPLETELY, AND THE FUEL ECONOMY IS DOWN TO 4-6 MPG IN THE CITY. I HATE IT! I DON'T FEEL LIKE MY GIRLFRIEND IS SAFE DRIVING IT, AND I THINK FORD SHOULD BE FORCED TO MAKE THEIR WRONGS INTO RIGHTS! *TR
Mar 17, 2008
SUSPENSION,POWER TRAIN,VISIBILITY
1 complaint
THE NOISE WAS THE INDICATION OF A PROBLEM, TOOK THE CAR IN FOR NOISE COMING FROM THE WHEELS. WAS TOLD BY FORD GARAGE ALL FOUR WHEEL BEARINGS NEEDED TO BE REPLACED I WAS VERY SHOCKED. WHEN FORD MECHANIC SAID THIS WAS A RECURRING PROBLEM AND COMMON IN THIS YEAR AND MODEL I WAS ANGRY. NOT SOON AFTER THAT THE FOUR WHEEL DRIVE MODULE WENT OUT AND NEEDED REPLACED. THIS CAR IS FIVE YEARS OLD WITH AT THE TIME 82,000 MILES ON IT. NOW THE TRANSMISSION IS SLIPPING. EARLIER WE HAD TO REPLACE THE AUTOMATIC DRIVER'S WINDOW POWER MOTOR WHICH WAS ALSO EXPENSIVE. HAD TO REPLACE REAR AXEL BUSHINGS TOO. *TR
Mar 04, 2008
SUSPENSION,ELECTRICAL SYSTEM,EXTERIOR LIGHTING
1 complaint
2002 FORD EXPLORER CAUGHT FIRE. CONSUMER STATED THAT THE VEHICLE CAUGHT FIRE WHILE HIS MOTHER WAS VISITING HIS SISTER IN A DIFFERENT STATE. NO ATTEMPT WAS MADE TO REPAIR HER VEHICLE AND RENTAL COST THEM $600.00 OUT OF POCKET. *KB PRIOR TO THE FIRE, THE CONSUMER ASKED THE MECHANIC TO INSPECT THE VEHICLE, BECAUSE WARNING LIGHTS WERE COMING ON AND GOING OFF INTERMITTENTLY. THE CONSUMER HAD A LIST OF DOCUMENTATION RELATING TO ELECTRICAL ISSUES. THE VEHICLE HAD TO GET A JUMP SEVERAL TIMES, THE VEHICLE WOULD HESITATE WHEN FIRST STARTING UP. THE BRAKE LIGHTS WERE STUCK, THE DEALER REPLACED THE BRAKE PEDAL SWITCH. THE CRUISE CONTROL WAS INOPERABLE SO THE DEALER REPLACED THE BRAKE LIGHT SWITCH. THE ALTERNATOR AND WHEEL BEARINGS WERE REPLACED. *JB
Feb 21, 2008
SUSPENSION,POWER TRAIN,AIR BAGS,BACK OVER PREVENTION
1 complaint
CURRENTLY OWN A 2002 EXPLORER XLT WITH ONLY 65K MILES ON IT. THE TRANSMISSION IS IN NEED OF A REBUILD BECAUSE IS SLIP FROM TIME TO TIME. THE REAR DIFFERENTIAL SEALS ARE LEAKING. THE ENTIRE REAR OF THE VEHICLE MAKES A HUMMING NOISE SO I SUSPECT THAT A REAR BEARING IS GOING BAD. NOT TO MENTION THE 4WHEEL DRIVE SYSTEM HAS NOT WORKED SINCE I BOUGHT IT A LITTLE OVER A YEAR AGO. I'VE HAD INTERMITTENT ISSUES WITH THE AIR BAG CONTROL MODULE AND ALSO THE BACKUP ALARM SYSTEM. THERE IS NOTHING BUT POOR WRITE-UPS ABOUT THIS TRUCK ALL OVER THE INTERNET. ALL THE SAME PROBLEMS I'M EXPERIENCING ARE PROBLEMS MANY OTHER DRIVERS HAVE ALSO HAD. *TR
Jan 08, 2008
VISIBILITY,EQUIPMENT
1 complaint
AIR CONDITIONING/FAN CONTROLS KNOBS & FACE OF CD PLAYER ON DASH GETS INCREASINGLY HOTTER AS THE VEHICLE RUNS. THE PANEL WITH THE CONTROL KNOBS IS VERY, VERY HOT TO THE TOUCH AND BEGINS TO SMELL VERY HOT WHEN VEHICLE IS RUNNING. I AM CONCERNED OF A FIRE AS MY SON IS A PARAPLEGIC AND I HAVE READ THAT THE FORD EXPLORER HAS FIRES. I ASKED THE DEALER ABOUT THIS POSSIBLE ELECTRICAL PROBLEM AND THEY DON'T SEEM CONCERNED. *TR
Nov 27, 2007
STEERING,UNKNOWN OR OTHER
1 complaint
PULLING OUT OF A NEIGHBOR'S DRIVEWAY, MY SHIFT ROD CRACKED OFF AND DANGLED, LEAVING THE TRUCK IMMOBILE. NOTHING HAD PRECEDED THIS. DUE TO TOWING FEES, I CONTACTED A LOCAL MECHANIC WHO WAS ABLE TO BRING IT TO HIS SHOP, A MILE AWAY, VS. TO FORD, WHICH WOULD HAVE REQUIRED A $200 FLATBED TOW. THIS PROVIDER TRIED FOR 3 WEEKS TO GET A PART, # 5L2C36529A, TOLD THAT FORD HAD 1300 VEHICLES WITH THIS ISSUE. IF THIS HAD HAPPENED ON THE STREET, THERE WOULD HAVE BEEN AN ACCIDENT. SEVERAL CALLS TO FORD AND LOCAL DEALERSHIPS HAVE BEEN NOT ONLY UNPRODUCTIVE BUT FRUITLESS AND DEMEANING. WE ARE CONCERNED FOR OTHERS THAT HAVE THIS SAME ISSUE, WHICH FORD (WHICH I HAVE ALWAYS BEEN LOYAL TO PRIOR TO NOW) HAS GONE OUT OF ITS WAY TO DENY, ARE GOING TO BE ENDANGERED AND WOULD LIKE A RECALL INVESTIGATION, PLEASE! *TR
Oct 24, 2007
POWER TRAIN,ELECTRICAL SYSTEM,VISIBILITY,TIRES
1 complaint
AFTER OWNING FOR A WEEK AND A HALF, HAD TO HAVE THE G EARS IN THE REAR END REPLACED. LATER INFORMED THAT THE TIRES WERE NOT EVENLY WORN WHICH WAS CAUSING THE REAR END TO POP. AFTER REPLACING THE TIRES, THE FOUR WHEEL DRIVE WOULD NOT WORK. THE 4 X 4 MODULE AND THE WIRING NEED TO BE REPLACED, COSTING $1000.00. THAT IS NOT INCLUDING THE DRIVER WINDOW SWITCH NEEDING TO BE REPLACED AS WELL AS THE WINDOW REGULATOR. NOW THERE IS AN ELECTRICAL PROBLEM COMING FROM THE DASH. UNABLE TO FIGURE OUT WHAT IT IS YET. *JB
Sep 17, 2007
POWER TRAIN,TIRES,WHEELS
1 complaint
I HAVE A 2002 FORD EXPLORER XLT WITH 96,000 MILES ON IT AND AROUND 60,000 THE NOISE STARTED. FIRST THE FRONT RIGHT WHEEL STARTED TO VIBRATE AND THEN THE HUB WENT. WHILE DRIVING MY FRONT TIRE JUST COLLAPSED. 2ND ISSUE THE REAR END STARTED TO MAKE NOISE IS MORE LIKE VIBRAING. AND AFTER SEARCHING ON GOOGLE, I FIND THAT IM NOT THE ONLY ONE WITH THIS ISSUE. THIS IS A VERY EXPENSIVE ISSUE $1200. JUST TO START THE FORD COMPANY IS AWARE OF THIS ISSUE AND NOTHING IS BEING DONE ABOUT IT. THIS IS NOT A JOKE, THIS IS SERIOUS, SOMEONE CAN GET HURT. MAYBE THAT'S WHAT IT WILL TAKE FOR THE FORD COMPANY TO RESOLVE THE ISSUE, THE ISSUE THAT FORD IS AWARE OF. PLEASE HELP! *TR
Sep 06, 2007
POWER TRAIN,EXTERIOR LIGHTING,VEHICLE SPEED CONTROL
1 complaint
REPEAT FAILURE OF BRAKE LIGHT SWITCH, CRUISE CONTROL WON'T DISENGAGE WHEN BRAKE PEDAL DEPRESSED ,AN UNSAFE SITUATION. ALSO INTERMITTENT INABILITY TO SHIFT OUT OF PARK AND BRAKE LIGHTS NOT OPERATING. *TR
Aug 02, 2007
ENGINE AND ENGINE COOLING,AIR BAGS
1 complaint
I OWN A 2002 FORD EXPLORER AND HAVE HAD A ONGOING PROBLEM WITH CHECK LIGHTS COMING ON. FIRST IT WAS A CHECK ENGINE LIGHT WHICH READ THAT VEHICLE NEEDED NEW CATALYTIC CONVERTER .THEN COUPLE YRS LATER CAME ON AGAIN THIS TIME FOR A SENSOR. NOW I HAVE A AIRBAG LIGHT ON IT SEEMS LIKE ONE SENSOR AFTER ANOTHER. AFTER READING VERY SIMMILER COMPLAINTS ON YOUR SITE AND OTHERS I THINK THIS SHOULD BE LOOKED AT FURTHER. NO EXACT EVENTS LEAD TO THE PROBLEM. ALL PROBLEMS HAVE BEEN FIXED EXCEPT AIRBAG LIGHT WHICH JUST HAPPEND THIS WEEK. *AK
Jul 03, 2007
STEERING,SUSPENSION,POWER TRAIN
1 complaint
CAR STARTED MAKING HUMMING NOISE WHEN GOING 30-45 MPH, TOOK TO A MECHANIC WHO REF ME TO THE DEALERSHIP TO CHECK THE TRANSMISSION AND THEN FOR TRANSMISSION FLUSH, STILL THE SAME ISSUE, I WAS ADVISED THAT THE TIRES NEEDED TO BE REPLACED, I HAVE 4X4 WHICH REQUIRES THE SAME 4 TIRES OR THE CAR WILL JERK. THE BRAKE PEDAL VIBRATES, AND THE 4X4 GAUGE DOESN'T WORK, REPLACED THE COMPONENT AND STILL THE SAME ISSUE. ANY WHO TO MAKE A LONG STORY SHORT, NOW I AM HEARING A CLINKING AND RUBBERY SOUND COMING FROM THE REAR OF THE VEHICLE. I AM NOW FORCED TO TAKE THE CAR IN... AND OF COURSE BE CHARGED A RIDICULOUS FEE, FOR THEM TO RUN DIAGNOSTICS ON THE TRUCK TO DIAGNOSE THE ISSUE, AND THEN OF COURSE PAY FOR PARTS AND LABOR.... MY NEXT CAR WILL BE A FOREIGN CAR.. THEY BREAK DOWN LESS, AND THE COST OF MAINTENANCE AND EQUIVALENT OR LESS THEN THE COST OF MAINTAINING A GOOD OLE' AMERICAN MADE FORD VEHICLE. (LEXUS, KIA, AND I BELIEVE EITHER MAZDA OR TOYOTA ARE OWNED BY FORD.. SO STEER CLEAR OF THOSE BRANDS). TIMELINE REFLECTS THE LATEST ISSUE, AND THE AMOUNT OF PREVIOUS PROBLEMS.. AMOUNT TO MANY. *JB
Mar 11, 2007
STEERING,FUEL SYSTEM, OTHER,STRUCTURE
1 complaint
THE MIDDLE PANEL UNDER THE GLASS IN THE BACK OF THE CAR HAS CRACKED. I SUSPECT IT WAS DUE TO COLD WEATHER. I HAVE SINCE SEEN OTHER EXPLORERS WITH THIS PROBLEM AND NOTICE THAT THERE ARE A LOT OF COMPLAINTS ONLINE ABOUT THIS. IN ADDITION, THIS PAST SUMMER MY SHIFTER SNAPPED OFF THE BARREL. I HAD 4 KIDS IN THE CAR AT THE TIME. FORD RESPONDED BY TELLING ME THAT I HAD 75K MILES AND NO WARRANTY AND I DIDN'T TYPICALLY GET MY CAR SERVICED THERE SO THEY WEREN'T GOING TO BE WILLING TO "WORK WITH ME" TO GET IT RESOLVED. WHEN I TOLD HIM I HAD MY 'REGULAR' MECHANIC LOOK AT IT HE SAID THAT THE LABOR RATE WAS PROBABLY CHEAPER WITH HIM THAN AT FORD. WELL - NOW TELL ME WHY I WOULD SERVICE MY CAR AT A FORD DEALERSHIP? OH YEAH...IN CASE I GET CRACKS OR SHIFTERS FALL OFF AND MAYBE THEY'LL 'WORK WITH ME' ON THE PRICE. BIG INCENTIVE. OH YEAH, MY FUEL GAUGE DOESN'T WORK - ANOTHER COMMON PROBLEM. MY PREVIOUS EXPLORER (ABOUT 10 YEARS BACK) HAD THE SAME PROBLEM . THE GUY UP THE STREET HAS AN EXPLORER (2003) AND IT DOESN'T WORK EITHER. *JB
Jan 26, 2007
STRUCTURE,LATCHES/LOCKS/LINKAGES,EQUIPMENT
1 complaint
FORD REPLACED THE LIFTGATE GLASS HINGE ON THIS EXPLORER PER YOUR RECALL NOTICE ON SEPT. 1, 2005. ON JANUARY 13, AS I CLOSED THE LIFTGATE (GENTLY, NOT SLAMMING IT) IT EXPLODED INTO SHARDS OF GLASS THAT WENT ALL OVER THE GARAGE AND CUT MY FACE. GLASS FLEW IN FRONT OF THE CAR. I HAD ONLY CLOSED THE LIFTGATE APPROXIMATELY 2 INCHES FROM ITS FULL OPEN POSITION WHEN THIS OCCURRED. THERE WAS NOTHING TO IMPEDE THE CLOSURE, AND THE LIFTGATE DID NOT STRIKE ANYTHING ON ITS WAY DOWN. *NM
Jan 15, 2007
FUEL SYSTEM, GASOLINE,POWER TRAIN,ELECTRICAL SYSTEM,VISIBILITY,STRUCTURE
1 complaint
AT 74000 MILES OUR TRANSMISSION WENT OUT COMPLETELY WHILE WE WERE ON VACATION! THE DEALERSHIP WHERE WE BOUGHT THE VEHICLE, SAID THAT "WE WERE THE ONLY ONE'S WHO HAVE HAD THIS PROBLEM" (YEAH RIGHT!) IT COST US $6000 OUT OF OUR POCKET TO FIX. AT 86000 MILES THE REAR WINDOW CRACKED RIGHT BELOW THE WINDOW. FORD AND THE DEALERSHIP REFUSES TO FIX IT. AGAIN, STAYTON FORD TOLD US THAT,"WE WERE THE ONLY PEOPLE WHO HAVE HAD THIS PARTICULAR ISSUE." AT AROUND 85000, 95000 AND 105000 MILES, THE REAR SEALS LEAKED. WE WERE PROMISED EACH TIME THAT THEY WOULD LAST "FOR AT LEAST 50000 MILES." WE WERE ALWAYS A FEW MILES AWAY FROM GETTING THEM REPLACED FOR FREE SINCE THEY'RE LIMITED WARRANTY IS ONLY GOOD FOR 10000 MILES. AT 111000 MILES THE ELECTRICAL SYSTEM WENT "HAYWIRE." EVEN WHEN ALL OF THE DOOR AND HATCH ARE CLOSED, THE DOME LIGHT CONTINUES TO GO ON AND OFF (MAKING IT HARD TO DRIVE AT NIGHT) BECAUSE IT SENSES THAT A "DOOR IS A JAR." SOMETIMES, THE KEY PAD THAT'S LOCATED ON THE DRIVERS SIDE WINDOW SETS OFF THE ALARM WHEN WE PUSH THE FIRST NUMBER ON THE KEY. TOTALLY UNRELIABLE VEHICLE THAT I'M AFRAID TO DRIVE! *NM
Jan 03, 2007
ENGINE AND ENGINE COOLING,POWER TRAIN,ELECTRICAL SYSTEM
1 complaint
DT*: THE CONTACT STATED WHILE ACCELERATING, THE VEHICLE VIBRATED AND A NOISE WAS HEARD. THE VEHICLE WAS TAKEN TO THE DEALER FOUR TIMES WHERE THE TRANSMISSION CONVERTER WAS REPLACED TWICE, HOWEVER THE PROBLEM RECURRED. ALSO, WHILE THE CONTACT WAS CHANGING THE OIL IT WAS NOTICED A WIRE FROM THE BATTERY WAS BARE. THE CONSUMER STATED THE TRANSMISSION IS STILL NOT SHIFTING PROPERLY AND DURING ACCELERATION, THE VEHICLE STILL VIBRATES. UPON INSPECTION THE 02 SENSOR WAS FOUND DAMAGED. THE SENSOR WAS COVERED IN GLUE AND WRAPPED AROUND TO THE TRANSMISSION MOUNT. UPDATED 12/01/06. *JB
Nov 06, 2006
ENGINE AND ENGINE COOLING,POWER TRAIN,ELECTRICAL SYSTEM,TIRES
1 complaint
ONGOING SHIFTING AND SLIPPING WITHIN THE TRANSMISSION. ALSO A LOUD SHRILL AT THE END OF THE ACCELERATION. THE TRANSMISSION CONVERTER HAS BEEN REPLACED MULTIPLE TIMES AND THE TRANSMISSION LEAKED OUT FLUID AT HIGHWAY SPEED. AFTER THE REPAIR OF A STRIPPED TRANSMISSION LINE CONNECTOR AND A PILE OF GLUE TO FIX A BROKEN ELECTRICAL CONNECTOR THE VEHICLE WAS RETURNED TO SERVICE BY THE DEALERSHIP AND THE WARRANTY COMPANY. THE CONVERTERS ARE "REMANUFACTURED" WHICH HAVE BEEN KNOWN TO FAIL. THE GLOB OF GLUE ON THE ELECTRICAL CONNECTOR WILL BE REVIEWED BY THE STATE AS TO THE PROPER REPAIR PROCEDURE. A LAW SUIT MAY FOLLOW DUE TO SEPARATE REPAIRS INCLUDING A TIRE WITH A NAIL, WHERE A NEW TIRE WAS PURCHASED AND A USED ON WAS INSTALLED (BF GOODRICH). THE TIRE WAS ALSO NOT BALANCED AND WAS OFF BY 1.5 OZ. THERE WAS ALSO A GASKET REMOVED FROM THE COOLING SYSTEM THAT CAUSED ANTIFREEZE TO SPILL OUT ONTO THE ENGINE. THE COOLING SYSTEM HAD BEEN SERVICED TWO MONTHS PRIOR AND WAS NEVER LEAKING UNTIL THE DAY THE VEHICLE WAS RETURNED. THERE WAS ALSO THE DISCOVERY OF THE POSITIVE ELECTRICAL HARNESS TO THE STARTER HAVING EXPOSED WIRES DUE TO THE OIL FILTER DRAIN HOUSING MADE OF PLASTIC RUBBING AGAINST THE WIRES. THERE ARE THREE WIRES EXPOSED AND THERE MAY BE THE POTENTIAL FOR FIRE. *NM
Nov 05, 2006
STEERING,ENGINE AND ENGINE COOLING,POWER TRAIN,VISIBILITY
1 complaint
AT A COMPLETE STOP VEHICLE SURGES (ACCELERATES). HAVE TO PLACE IN NEUTRAL AT STANDING STOPS TO PREVENT AN ACCIDENT. DRIVER'S SIDE POWER WINDOW SWITCH FAILED, HAD REPLACED, ALSO THE WINDOW WHINES WHEN ROLLING UP. PASSENGER'S SIDE POWER WINDOW REGULATOR(CABLE) SNAPPED?? WHEN REAR WINDOWS ARE DOWN AT A SPEED OF 20 MPH+ IT SOUNDS LIKE A HELICOPTER IS IN THE BACK SEAT(ACTUALLY PHYSICALLY HURTS YOUR EARS!!!) <<<<NO FIX OR REPAIR?? ANYONE ELSE HAVE THIS PROBLEM? 55-65 MPH STEERING WHEEL SHAKES. REPAIR ATTEMPT BALANCED AND ROTATED TIRES AND SUSPENSION WAS INSPECTED. STILL SHAKES. REAR SPARE TIRE ACCESSORIES COVER HANDLE BROKE. <<NOT ABUSED. HOW DO YOU CHANGE A FLAT WITH NO JACK OR NO TOOLS?? (SPARE TIRE CAME DOWN ALRIGHT THOUGH). EGR VALVE FAILURE @ 40,000 MILES. 4X4 INTEMITTENT SHIFTING ISSUES FROM LOW>AUTO AND AUTO>HIGH. CAN NOT PIN POINT PROBLEM. THAT ABOUT WRAPS UP MY LOVELY EXPERIENCE WITH THIS VEHICLE. I AM A MARRIED FATHER OF TWO AND THE ONLY ONE WORKING ON A LIMITED INCOME. I BOUGHT THIS TRUCK WITH VERY LOW MILES THINKING IT WOULD BE DEPENDABLE NOT UNAFFORDABLE. *NM
Aug 30, 2006
SUSPENSION,SERVICE BRAKES, HYDRAULIC,POWER TRAIN
1 complaint
EXPLORER MAKES WHINING NOISE IN REAR END AT SPEEDS BETWEEN 45 AND 70 MPH. THE ABS LIGHT STAYS LIT CONTINUOUSLY EVEN AFTER HAVING THE BRAKE SYSTEM SERVICES. HAVE ALSO HAD FRONT WHEEL BEARINGS REPLACED ALL THIS SINCE THE VEHICLE REACHED 60,000 MILES IT NOW HAS 86,000 AND MECHANIC SAYS IT NEED A NEW REAR END. *JB
Jul 30, 2006
SUSPENSION,POWER TRAIN,VISIBILITY,EQUIPMENT
1 complaint
BOUGHT 2002 EXPLORER IN 2003 WITH 12,000 MILES. SERVICNG DEALER REPLACED TRANSMISSION AND TORQUE CONVERTER UNDER WARRANTY @ 32,000 MILES AFTER O/D LIGHT STARTED FLASHING. NOW NEEDS ANOTHER TRANSMISSION @ 54,000 MILES. CAR HAS ALWAYS BEEN SERVICED, DRIVEN LIGHTLY, NEVER TOWED, NEVER ABUSED. DEALER WILL NOT PAY OR HELP OUT ONE BIT. FORD KNOWS 2002 EXPLORERS HAVE DEFECTIVE TRANSMISSIONS AND REAR ENDS, IS IGNORING PROBLEM, LEAVING CONSUMER TO ABSORB COST! HAVE ALSO HAD TO REPLACE TIMING CHAIN TENSIONER, REAR WINDSHIELD WIPER ASSEMBLY, AIR CONDITIONING UNIT UNDER WARRANTY. FRONT AND REAR WHEEL BEARINGS NEEDED REPLACING- OUT OF WARRANTY. REAR END IS MAKING CLASSIC "HUMMING" SOUND THAT FORD IS ALSO IGNORING-PINION GEARS. *NM
Jul 23, 2006
STEERING,ENGINE AND ENGINE COOLING,POWER TRAIN
1 complaint
PERSISTENT QUALITY PROBLEMS: ENGINE, TRANSMISSION, POWER STEERING, AIR COMPRESSOR, AND RELATED SAFETY HAZARDS SUCH AS DEFECTIVE REAR HINGE. *NM
Jul 22, 2006
POWER TRAIN,STRUCTURE,EQUIPMENT
1 complaint
VEHICLE STARTED TO HESITATE WHEN SHIFTING, WHINING NOISE FROM REAR END AS WELL. OVER DRIVE LIGHT ON, THEN FINALLY VEHICLE STOPPED ENGAGING GEARS. 2002 EXPLORER HAS BEEN SITTING IN DRIVEWAY FOR ONE YEAR DUE TO TRANSMISSION FAILURE. FORD NOT WILLING TO FIX THE PROBLEM. VEHICLE HAS 58000 MILES. PRIOR TO THIS INCIDENT REAR HATCH WINDOW BLEW OUT TWO TIMES WITH THE SECOND TIME GLASS BLEW OFF SO VIOLENTLY IT DAMAGED PAINT ON NEW VEHICLE (DEALER AND FORD MANUFACTURER REFUSED TO PAY FOR REPAIR AND INSTRUCTED ME TO FILE INSURANCE CLAIM) DAMAGE TO OTHER CAR WAS CLEARLY DUE TO DEFECT IN WINDOW HATCH MECHANISM AND THEY SHOULD PAY. NOTHING HAS BEEN DONE. *JB
Jul 16, 2006
STEERING,EQUIPMENT
1 complaint
STEERING COLUMN JAMMED TWICE. FIRST TIME UNDER THE WARRANTY, THEN 1 YEAR LATER NOT COVERED BY WARRANTY. FATHER HAS SAME VEHICLE MAKE AND MODEL YEAR, HE HAD TWO PUT IN HIS ALSO. REAR END WENT. HAD TO REPLACE TWO AXLES ALREADY. *JB
Jul 14, 2006
ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,POWER TRAIN,VEHICLE SPEED CONTROL
1 complaint
2002 EXPLORER HAS PROBLEMS PICKING UP SPEED AND OVER USE OF GAS. *TS THE CONSUMER ALSO HAD PROBLEMS WITH THE TRANSMISSION, GEAR ADJUSTMENT, DIFFICULT HIGH ALTITUDE DRIVING EVEN AFTER GEAR CHANGE, AIR SUCTION INTO THE ENGINE AND TRANSMISSION, ACCELERATOR AND SES LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER BUT THEY REFUSED TO PROVIDE ANY ASSISTANCE. *NM UPDATED 07/06/06. *JB
Jul 03, 2006
ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES
1 complaint
AUTOMATIC DOOR LOCK SYSTEM. *JB
Jul 02, 2006
STEERING,ELECTRICAL SYSTEM
1 complaint
DT*: THE CONTACT STATED THE GEAR SHIFT DETACHED FROM THE COLUMN WHILE TRYING TO PUT THE VEHICLE IN DRIVE. THERE WERE NO WARNING INDICATORS PRIOR TO THE PROBLEM. THE VEHICLE WAS TOWED TO THE DEALER WHO REPLACED THE ENTIRE STEERING COLUMN. THE MANUFACTURER WAS ALSO ALERTED OF THE PROBLEM. AFTER THE STEERING COLUMN WAS REPLACED THE KEY WOULD NOT FIT IN THE IGNITION PROPERLY AND THE VEHICLE HAS BEEN RETURNED TO THE DEALER FOR INSPECTION TODAY.
Jun 14, 2006
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,POWER TRAIN,ELECTRICAL SYSTEM,TIRES,EQUIPMENT
1 complaint
ON OR ABOUT NOVEMBER 3, 2005, I PURCHASED A BREAK MODEL USED FORD EXPLORER XLT 2002 FROM NORM REEVES HONDA CAR DEALER IN CERRITOS, CA. THE CAR HAD 78,000 MILES ON IT AT THE TIME OF PURCHASE. I SIGNED THE PAPERS AND TOOK THE POSSESSION OF THE CAR. IT HAS NOT BEEN MORE THAN 2 MONTHS THAT THE CAR STARTED GIVING ME TROUBLE ON THE PICK UP OF THE SPEED, TRANSMISSION, GEAR ADJUSTMENT, OVER USE OF THE GAS, DIFFICULT HIGH ALTITUDE DRIVING EVEN AFTER CHANGE OF GEARS, AIR SUCTION INTO THE ENGINE AND TRANSMISSION, ACCELERATOR AND SIGNS LIKE SERVICE ENGINE SOON ON THE FRONT PANEL, ALTHOUGH I HAVE BEEN GETTING REGULAR LUBE AND TUNE ON THE CAR AFTER EVERY 3000 MILES. WHILE DRIVING THE, OCCASIONALLY, THE CAR GIVES A THUNDERING NOISE ON THE TIRES AS IF IT IS DRAGGING ITSELF AND RUNNING ON THE ROAD. THIS MAKES ME FEAR THAT MY CAR IS NOT SAFE FOR ME TO DRIVE! THE NORM REEVES HONDA SUPER STORE CAR DEALER KNEW THAT THE CAR IS DEFECTIVE AND THEY SIMPLY WANTED TO GET RID OF A USED 2002 FORD EXPLORER XLT VEHICLE FROM THE FLEET AS THEY PRIMARILY SELL HONDA CARS AND SIMILAR VEHICLES. DESPITE REPEATED REQUESTS, THE NORM REEVES HONDA SUPER STORE AND THEIR SISTER COMPANY FORD OF CERRITOS REFUSED TO PROVIDE SERVICE ON THE CAR SINCE I STOPPED PAYMENTS ON THE CAR LOAN. OTHER FORD CAR DEALERS HAVE TEST DRIVEN THIS CAR AND OBSERVED THE SAME DEFECTS AS I HAVE MENTIONED. MY PURPOSE OF WRITING THIS COMPLAINT WITH THE NHTSA IS TO REQUEST THE INTERVENTION OF NHTSA IMMEDIATELY AS THE QUESTIONED VEHICLE IS LIKELY TO ENDANGER MY LIFE ON THE LOCAL ROADS AND/OR ON HIGHWAY/FREEWAYS. DUE TO MAJOR DEFECTS IN THE CAR, I CAN MEET WITH A SERIOUS ACCIDENT AND CAN BE CRIPPLED OR SUFFER SUCH PECUNIARY LOSSES THAT ARE IRREPLACEABLE AND/OR I CAN DIE ALSO WITH OUT ANY FAULT OF MINE. PLEASE RECALL FIRESTONE TIRES V. FORD MOTOR COMPANY CASE LAW. CRIMINAL CHARGES AGAINST NORM REEVES HONDA, FORD OF CERRITOS AND THEIR CEOS TO FOLLOW. PLEASE CONTACT ME AND THE DEALERS ASAP. RESPECTFULLY SUBMITTED, AMARDEEP SINGH GILL. *NM
Jun 10, 2006
SUSPENSION,SERVICE BRAKES, AIR,POWER TRAIN,LATCHES/LOCKS/LINKAGES
1 complaint
MY 2002 EXPLORER IS ALSO HAVING THE SAME PROBLEMS WHICH HAVE BEEN PREVIOUSLY NOTED BY OTHER EXPLORER OWNERS. THE WHINING WHEN REACHING 50-60 KM/HR, WHICH GOES AWAY WHEN YOU TAKE YOUR FOOT OFF THE GAS, THE SLIPPING AND SHUDDERING OF GEARS AND SOMETIMES PASSING GEAR NEVER KICKS IN, THE ABS LIGHT COMES ON (USUALLY AFTER THE TRUCK HAS WARMED UP AND IT DOESN'T SEEM TO HAPPEN WHEN THE WEATHER IS REALLY COLD), THE ABS IS NOW STARTING TO ACT UP, WHEREIN IT RANDOMLY ACTIVATES ITSELF EVEN WHILE ON DRY PAVEMENT AND THE BRAKES FEEL MUSHY WHEN THIS HAPPENS. NOW THE LOCKS ARE RANDOMLY NOT WORKING. I WOULD LIKE TO SHARE ONE INSTANCE ABOUT THE PASSING, SHUDDERING, SLIPPING WAS WHEN I WAS TRAVELING ON THE HIGHWAY WITH MY KIDS, I PULLED OUT TO PASS, AND WHEN I STEPPED ON IT THE TRUCK SHUDDERED SO HARD, THAT MY DAUGHTER, WHO WAS COLORING A MOTHER' DAY CARD, ACTUALLY SCRIBBLED WHEN IT SHUDDERED, IF THAT MAKES ANY SENSE. SHE WAS PO'D AT ME ASKING ME WHY DID I DO THAT AND NOW HER CARD WAS RUINED. WE HAVE HAD THE TRANSMISSION IN FOR SERVICE AND WERE TOLD NOTHING WAS WRONG. WE HAD THE TRANSMISSION FLUID CHANGED AND THE TRUCK WORKED FINE FOR ABOUT 2 WEEKS AND THEN BACK TO THE SAME OLD PROBLEMS. MY HUSBAND AND I ARE SERIOUSLY CONSIDERING TRADING THIS PIECE OF CRAP VEHICLE OFF AND WE HAVE DECIDED THAT IT WILL ONLY BE IMPORTS FROM NOW ON. FORD NEEDS TO WAKE UP AND START FIXING ALL OF THESE PROBLEMS OR THEY WILL BE FINDING THEMSELVES BANKRUPT IN NO TIME. I WAS BROUGHT UP AS A KID IN FORDS; 67 T-BIRD, FORD LTD, 1/2 TON TRUCK, 3/4 TON TRUCK, 78 FORD T-BIRD, FORD TAURUS, MY FIRST CAR BEING A MERCURY LYNX, THEN A 93 FORD FESTIVA, HUBBY OWNED A 93 FORD RANGER 4X4, 98 WINDSTAR, MY MOM OWNS A 96 EXPLORER AND SO ON. MY FRIEND JUST GOT RID OF HER 2000 EXPLORER WHICH SHE LOVINGLY NAMED HER 'FORD EXPLODER'. THANKS FOR LISTENING TO MY RANT AND I REALLY HOPE THAT WITH EVERYONE'S INPUT THAT SOMETHING CAN BE DONE ABOUT THIS. *NM
Jun 07, 2006
STEERING,SUSPENSION,POWER TRAIN,TIRES
1 complaint
TRIED TO PUT THE VEHICLE INTO REVERSE FROM PARK AND THE COLUMN SHIFTER BROKE OFF. VEHICLE COULD NOT BE DRIVEN AND WAS TOWED TO A TRANSMISSION BUSINESS. COST TO REPAIR IS $1300. I BOUGHT THIS VEHICLE IN 2004 USED. I'VE HAD THE REAR TRANSMISSION SEALS, SHOCKS, TIRES, FRONT WINDOW AND THE ENTIRE STEERING COLUMN REPLACED. *JB
May 24, 2006
SUSPENSION,ELECTRICAL SYSTEM
1 complaint
NO START NO SPARK FORD COULD NOT FIGURE IT OUT, 1200.00 IT WAS A FAULTY MAIN WIRING HARNESS ALSO LOUD NOISE IN REAR END NO HELP FROM FORD, BROKEN WHEEL BEARING. SHOULD NOT HAVE BEEN. *NM
May 15, 2006
SUSPENSION,VISIBILITY,AIR BAGS
1 complaint
2002 EXPLORER WITH 95K MILES: POWER WINDOWS, AIRBAG AND FRONT/REAR WHEEL BEARINGS. DEALER WAS NOT SURPRISED BY THESE PROBLEMS AT ALL. $3K ESTIMATED REPAIR COST. *NM
May 10, 2006
SUSPENSION,EXTERIOR LIGHTING,AIR BAGS
1 complaint
FIRST OF ALL I HAVE A HUMMING SOUND COMING FROM THE REAR OF THE VEHICLE I NOTICE IT MOST WHEN WE ARE TRAVELING ON THE HWY AT AT LEAST 55 MPH OR MORE. IN OCT. MY BRAKE LIGHT CAME ON FOR NO REASON AND NOW IN FEB. MY AIR BAG LIGHT CAME ON FOR NO APPARENT REASON. *NM
May 04, 2006
SUSPENSION,POWER TRAIN,ELECTRICAL SYSTEM,AIR BAGS
1 complaint
2002 FORD EXPLORER. FAILED TRANSMISSION, STARTER, REAR WHEEL BEARINGS, AIRBAG, PINION, ELECTRIC WINDOW. NOW LOUD SOUNDS FROM REAR OF CAR. *JB
Apr 27, 2006
ELECTRICAL SYSTEM,VISIBILITY,AIR BAGS,SEAT BELTS,LATCHES/LOCKS/LINKAGES
1 complaint
DT*: THE CONTACT STATED THE AIR BAG LIGHT INTERMITTENTLY ILLUMINATES. THE VEHICLE WAS SEEN BY A DEALER. THE SERVICE DEPARTMENT DETERMINED BOTH FRONT SEAT BELTS NEEDED TO BE REPLACED DUE TO THE INTEGRATED AIR BAG/SEAT BELT SYSTEM. THE ENTIRE FRONT SEAT BELTS WERE REPLACED ACCORDINGLY BUT THE AIR BAG LIGHT LATER ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE SERVICE DEPARTMENT SUGGESTED REPLACING THE SEAT BELTS AGAIN. UPDATED 3/3/2006 - THE CONSUMER HAS ALSO HAD TO REPLACE THE REAR WASHER MOTOR, ODOMETER AND HAS HAD PROBLEMS WITH THE AUTOMATIC DOOR LOCKS. *NM
Jan 26, 2006
ELECTRICAL SYSTEM,VISIBILITY,AIR BAGS,EQUIPMENT
1 complaint
DT: THE CONTACT STATED THE INSTRUMENT PANEL CLUSTER WAS NO LONGER WORKING. THE SERVICE DEALER DID NOT STATE WHY THE PANEL WAS NO LONGER WORKING. THE ELECTRICAL COMPONENTS FAILED, SUCH AS THE RADIO, BLOWERS, WINDOWS, AIRBAGS, AND ALL OF THE SAFETY EQUIPMENT. THE DEALER STATED IT WAS A COMMON PROBLEM WITHIN THIS TYPE OF VEHICLE. THE PART TO REPAIR WAS NO LONGER AVAILABLE. THE CONSUMER CONTACTED THE MANUFACTURER; THEY REFERRED HIM TO THE DEALER TO FIND AN AFTERMARKET PRODUCT TO REPAIR THE PROBLEM.*AK
Aug 18, 2005
STEERING,SUSPENSION,ENGINE AND ENGINE COOLING,POWER TRAIN
1 complaint
ABS LIGHT CAME ON AT 19,518 MILES, 22,071 MILES, AND 27,078 MILES. MORE IMPORTANTLY, HOWEVER, ARE MY ISSUES WITH THE 2002 EXPLORER REAR END. 10/1/03: 27,078 MILES ABS LIGHT CAME ON, THE DEALER REPLACED THE ASSEMBLY. REAR DIFFERENTIAL WAS LEAKING, DEALER REPLACED THE SEALS. 7/28/04: 40,541 MILES REAR END LEAKING AGAIN. HALF SHAFTS WERE WORN. REAR LOCKING DIFF WAS SLIPPING. THE DEALER HAD TO REPLACE BOTH HALFSHAFTS, SEALS, AND CLUTCH PACKS. 9/22/04: 43,203 MILES REAR AXLE CHATTERING. REPLACED WHOLE REAR AXLE ASSEMBLY. 2/25/05: 54,960 MILES REAR DIFF MAKING MORE NOISE. LEFT REAR AXLE BEARING WAS NOISY. REPLACED LEFT REAR AXLE HUB AND ASSEMBLY. ON TEST DRIVE, THE DEALER FOUND THAT THE BEARING THEY JUST INSTALLED WAS BAD, SO THEY HAD TO REPLACE IT AGAIN. 8/11/05: 68,000 MILES LEAKING FLUID FROM REAR END. THE DEALER PERFORMED THE FOLLOWING MAINTENANCE: REPLACED DIFF SEALS, REPLACED TIMING CHAIN, REPLACED RIGHT FRONT HUB ASSEMBLY, REPLACED RING AND PINION, REPLACED FRONT END TIE RODS, REPLACED BOTH LOWER BALL JOINTS, PERFORMED FRONT END ALIGNMENT. ALL TOLD, I HAVE HAD MY EXPLORER IN THE SHOP AT LEAST 10 TIMES. MY WARRANTY IS ABOUT TO EXPIRE (7,000 MORE MILES) AND I'M GOING TO TRY TO GET FORD TO BUY THE VEHICLE BACK. FROM WHAT I'VE HEARD, THIS IS NOT AN EASY PROCESS AND APPARENTLY DOESN'T HAPPEN OFTEN WITH SUCH 'HIGH MILEAGE' VEHICLES. IF THEY DON'T BUY IT BACK I WILL BE FORCED TO TAKE A HUGE LOSS ON THE VEHICLE. I WILL THEN PURCHASE ANYTHING BUT A FORD. *JB
Aug 17, 2005
ENGINE AND ENGINE COOLING,POWER TRAIN,AIR BAGS
1 complaint
APRIL 04 PURCHASED 2002 FORD EXPLORER; JUST OVER 60,000 MILES. NO LONGER UNDER WARRANTY;SOLD AS IS. DAY AFTER PURCHASE, NOTICED KNOCKING SOUND. RETURNED TO DEALER. STATED SOUND COMING FROM THE REAR AC. REPAIRED, DID NOT HEAR AFTER REPAIR. APPROXIMATELY ONE WEEK AFTER PURCHASE, NOTICED DELAY IN GEARS ENGAGING WHEN GOING FROM PARK TO DRIVE , PARK TO REVERSE ALSO GEAR SHIFT SEEMED TO BE LOOSE. RETURNED TO DEALER; TOLD IT WAS NORMAL FOR THIS MODEL. ADVISED TO KEEP IN OVERDRIVE. LATE JULY 2004, NOTICED DELAY SEEM TO BE GETTING LONGER AND JERKING SUDDENLY WHEN FINALLY ENGAGED. WHILE DRIVING ,OD LIGHT FLASHED ON AND OFF ERRATICALLY. PROBLEM WITH OD LIGHT INTERMITTENT. SPOUSE TOOK THE CAR TO THE DEALER; TOLD THAT IT WASN'T UNDER WARRANTY, BUT WE COULD MAKE A SERVICE APPOINTMENT. SPOUSE TOOK THE VEHICLE TO A SHOP HAD DONE BUSINESS IN THE PAST. THOUGHT THAT IT COULD NEED TRANSMISSION FLUID. CHECKED FLUID LEVELS NOT DEFICIENT. PROBLEMS CONTINUED; HAD THEM LOOK AT IT A COUPLE OF MONTHS LATER. COULD NOT DETERMINE PROBLEM, ADVISED TO TAKE TO A TRANSMISSION SPECIALIST IF CONTINUED. PROBLEM PERSISTED. SEEMED TO GET WORSE AS THE WEATHER TURNED COLDER. LATE DECEMBER 04, DELAYS IN ENGAGING GEARS WORSENED; NOW MAKING A LOUD CLUNKING NOISE AND LUNGES WHEN ENGAGES, OD LIGHT FLASHED ERRATICALLY ON A FREQUENT BASIS AND ENGINE SERVICE LIGHT ON AND GEAR SHIFT SEEMED TO BE COMING OUT. JANUARY 2005, SPOUSE TOOK THE VEHICLE TO A TRANSMISSION SHOP FOR DIAGNOSTIC. TRANSMISSION SHOT. REBUILT AT A COST OF $2900. FOUND OUT THAT THE VEHICLE HAD BEEN REPAIRED TWICE BEFORE, WHILE UNDER WARRANTY FOR THE SAME PROBLEMS DESCRIBED. ITS OBVIOUS FROM THE NUMBER OF COMPLAINTS THAT THIS IS A KNOWN DESIGN DEFECT. WHEN A COMPANY SELLS DEFECTIVE PRODUCTS THEY SHOULD BE HELD LIABLE, ESPECIALLY WHEN THEY DO SO KNOWINGLY. I STOPPED MAKING PAYMENTS ON THIS JUNK AND WILL NOTIFY THE LENDER SO THAT THEY AND FORD CAN FIGHT IT OUT. ANY OWNER WHO WISHES MAY CONTACT ME AT 703-998-5510. *JB
Aug 10, 2005
SUSPENSION,SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,EQUIPMENT
1 complaint
2002 FORD EXPLORER EXPERIENCING PROBLEMS WITH THE 4WD, THE OVER DRIVE LIGHT ILLUMINATES ON THE DASHBOARD AND THE VEHICLE IS GIVING OFF A ROTTEN EGG SMELL. *MR THERE WERE FRONT END PROBLEMS. THE 4WD MODULE WASN'T WORKING. THE DRIVESHAFT AND BOTH FRONT WHEEL BEARINGS WERE REPLACED. THE ROTORS WERE OUT OF ROUND. THE SERVICE ENGINE LIGHT ILLUMINATED ALONG WITH THE OVER DRIVE LIGHT. THE TRANSMISSION EXPERIENCED THE SAME PROBLEM ON TWO OCCASIONS AND POSSIBLY A THIRD TIME. A LARGE PUDDLE OF TRANSMISSION WAS FOUND UNDER THE VEHICLE. THE TORQUE CONVERTER WAS NOISY. THE ACCELERATION PEDAL WOULD PULL BACK. WHEN THE VEHICLE WAS ACCELERATED, IT WOULD WHINE. THE LEFT REAR WHEEL BEARING WAS GONE AND CAUSED DAMAGE TO THE AXLE, BRAKES AND THE TIRE WAS BARELY HOLDING ON. THE ERROR CODE FOR THE SERVICE ENGINE SOON LIGHT WAS DUE TO THE SOLENOID WHICH HAD BEEN CHANGED BEFORE. THE A/C WAS INOPERATIVE. *SC *JB
May 20, 2005
POWER TRAIN,VISIBILITY,LATCHES/LOCKS/LINKAGES,TIRES
1 complaint
WHILE DRIVING OVER 70 MPH VEHICLE VIBRATED UNCONTROLLABLY. DRIVER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE IT TO THE DEALER FOR INSPECTION. MECHANIC DETRERMINED THAT THE DRIVESHAFT NEEDED TO BE REPLACED. *AK THE CONSUMER STATED THAT THE TIRES WHERE CUPPING AND HAD TO BE REPLACED. THE CONSUMER STATED THAT HE HAD TO DRIVE THE UNSAFE VEHICLE FOR 2 AND A HALF YEARS LIMITED TO NO HIGH SPEED TRAVELING. THE CONSUMER STATED THAT HE WOULD LIKE A REFUND. THE TAILGATE KEEPS LOCKING AND THE REAR DOOR CAN NOT BE OPENED FROM INSIDE. THE RIGHT FRONT WINDOW RATTLES WHIEN IT IS ALL THE WAY UP. *TC
Mar 07, 2005
POWER TRAIN,SEAT BELTS
1 complaint
OVER TIME NOTICED JERKING WHILE UPSHIFTING. LOUD WINDING NOISE AT HIGH WAY SPEEDS WHEN ON GAS PEDAL. DRIVE MOSTLY HIGHWAY AND STILL EXTREMLY POOR MPG. 9.8-10.6MPG AVERAGE ON HIGHWAY! ALSO PASSENGER SIDE REAR SEAT BELT DOES NOT RETRACT. HAD REPLACED UNDER WARRANTY. STILL HAVE THE PROBLEM. *AK
Feb 08, 2005
STEERING,SERVICE BRAKES, HYDRAULIC,AIR BAGS
1 complaint
STEERING COLUMN BROKE WHILE DRIVING. CONSUMER APPLIED THE BRAKES, AND THE PEDAL WENT TO THE FLOOR. CONSUMER LOST CONTROL OF THE VEHICLE, AND IT CRASHED INTO A GUARD RAIL. UPON IMPACT, BOTH AIR BAGS FAILED TO DEPLOY. DRIVER SUSTAINED MINOR INJURIES, AND WENT TO THE DOCTOR ON HER OWN. VEHICLE WAS TOWED, AND TOTALED OUT BY THE INSURANCE COMPANY.*AK
Jan 10, 2005
SERVICE BRAKES, HYDRAULIC,SEATS
1 complaint
DRIVER 'S SIDE SEAT RECLINER BOLT BROKE. BRAKES SQUEALED CONSTANTLY. REPLACED LEFT REAR AXLE AND SEAL. *BF THE CONSUMER STATED THAT WHILE DRIVING HE SMELLED SOMETHING BURNING AND SAW THE VEHICLE WAS FILLED WITH SMOKE IN THE BED AREA FROM THE BRAKES ON PASSENGER SIDE. IT WAS DISCOVERED THAT THE BRAKES WERE TOO TIGHT. *TC *JB
Jan 06, 2005
POWER TRAIN,SEATS,EQUIPMENT,UNKNOWN OR OTHER
1 complaint
MY FORD EXPLORER TRANSMISSION IT WAS AT 36000 MILES, MY CAR WAS TUNED AND SERVICED AS SHUDULE, AND IT COST A TOTAL OF $1700.00 TO FIX. WHICH THE CAR IS ONLY 2 YEAR OLD. THE AIR CONDITION STOP WORKING IN DECEMBER OF 2003 AND AT THE TIME MY CAR WAS BARELY 1 YEAR OLD THIER HAS BEEN MANY OTHER CONCERN WITH MY EXPLORER THAT I AM MAKING $500.00 PAYMENT ON. I BELIVED I HAVE PURCHASE A DEFECTED CAR. *AK
Dec 09, 2004
ENGINE AND ENGINE COOLING,FUEL SYSTEM, OTHER
1 complaint
WHILE DRIVING VEHICLE STALLED. THE CONSUMER PULLED OVER AND RESTARTED THE VEHICLE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Oct 07, 2004
FUEL SYSTEM, OTHER,ELECTRICAL SYSTEM,VISIBILITY,EQUIPMENT
1 complaint
13JAN03-REAR WINDSHIELD WASHER INOPERATIVE REINSTALL REAR WASHER HOSES. 5NOV03-CLICKING NOISE FROM REAR A/C; REPLACE MOTOR ASSEMBLY TEMPERATURE BLEND. 5NOV03&13NOV03-L/R POWER MIRRORS INOP; FUSE BLOWS; REPLACED MIRROR REAR VIEW OUTSIDE SAIL MOUNT 13NOV03-FUEL GUAGE INOP READ 1/2 TANK BUT TANK WAS FULL; 20NOV03-INSTRUMENT CLUSTER FUEL GAUGE INOP; 24NOV03-REMOVED AND REPLACED INSTRUMENT CLUSTER; 18MAR04-FUEL GUAGE INOP & L/R POWER MIRRORS INOP, FUSE BLOWS; COULD NOT DUPLICATE PROBLEM AT THIS TIME ABOUT FUEL GUAGE; TESTED BCE FOR SHORT, TRACED TO MIRROR SWITCH, REPLACED SWITCH AND BLOWN FUSE; 20 JULY 04-L/R POWER MIRRORS INOP; REPLACED FUSE; 20 JULY 04 - REAR WINSHIELD WASHER INOP; ACCESS WASHER HOSE AND RECONNECT; 20 JULY 04- AIR CONDITIONER NOT COOLING PROPERLY; REPLACED BLOWER MOTOR FOR POOR OPERATION; MOTOR ASSEMBLY-HEATER-A/C BLOWER REPLACED. 20 JULY 04 - MECHANICS BROKE THE DRIVERS DOOR SWITCH COVER- 23 JULY 04 -REORDERED DOOR PANEL AND REPLACED DRIVERS DOOR SWITCH COVER.*AK
Aug 14, 2004
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,POWER TRAIN
1 complaint
I PURCHASED A FORD EXPLORER SPORT TRAC IN DEC. 2002. I HAVE BEEN IN AND OUT OF THE SERVICE DEPARTMENT A NUMBER OF TIMES. THE FOLLOWING IS A LIST OF ITEMS THAT I'VE HAD REPAIRED UNDER WARRANTY: 1.) FRONT BRAKES: A LOUD RUBBING/GRIDING SOUND BECAME INCREASINGLY LOUDER. THE FIRST TIME THE SERVICE DEPT. FOLKS SAID THAT IT WAS NORMAL. THE NEXT TIME I BROUGHT THE CAR IN, THEY COULD DENY THE NOISE AND THEY SUBSEQUENTLY REPLACE ONE ROTOR AND RESURFACED THE OTHER. 2.) REAR AXLE: A BROKEN SEAL ALLOWED HYDROULIC FLUID TO COVER INSIDE OF THE REAR WHEEL CAUSING DIFFICULTY IN BRAKING. THE SERVICE DEPT. REPAIRED UNDER WARRANTY 3.) THE TRANSFER CASE FOR THE 4-WHEEL DRIVE WAS LEAKING FLUID. THE SERVICE DEPT. REPAIRED UNDER WARRANTY. 4.) THE VEHICLE STALLS A NUMEROUS AMOUNTS OF TIMES (10-15 TIMES) SINCE I'VE OWNED IT. IT STALLS WHILE I'M DRIVING AT 35 MILES PER HOUR, IN REVERSE, DAY OR NIGHT. WHEN I GO FOR AN ERRAND AND PARK, THE VEHICLE WILL NOT START. AN HOUR LATER, WHEN THE TOW TRUCK IS THERE, THE VEHICLE START. IT DRIVES ME CRAZY!! THE SERVICE DEPT. SAYS THEY CANNOT DO ANYTHING BECAUSE NOTHING REGISTERS ON THE COMPUTER AND THEY CANNOT SIMULATE THE PROBLEM. THE LAST TIME IT HAPPENED (08-04-04) MERGING ON TO THE FREEWAY IT STALLED. UPON START-UP, BLACK SMOKE POURED OUT OF THE EXHAUST AND IDLING WAS EXTREMELY ROUGH. I HAD IT TOWED TO A FORD DEALERSHIP. THE SERVICE DEPT REPLACED A MASS AIRFLOW METER UNDER WARRENTY. THE VEHICLE RUNS...I'LL CROSS MY FINGERS!! MY CURRENT PROBLEM IS THAT THE FRONT TIRES ARE SEVERLY CUPPING AND THE FRONT END VIBERATES AT 60 MPH AND OVER. THE VEHICLE HAS 25K MILES AND THE TIRES HAVE BEEN ROTATED 5 TIMES ABOUT EVERY 5K MILES. I HAD THE WHEELS CHECKED FOR ALIGNMENT AND BALANCE AND IT IS TO SPECIFICATIONS. THE SERVICE DEPT SAYS ITS NORMAL AND TO CONTINUE WITH THE ROTATIONS. THE TIRES ARE WEARING UNEVENLY AND PREMATURELY. THE TIRE SHOP RECOMMENDS THAT THE SHOCKS AND STRUTS BE REPLACED. THE SERVICE DEPT DOES NOT.*AK
Aug 09, 2004
FUEL SYSTEM, GASOLINE,FUEL SYSTEM, OTHER
1 complaint
THIS DISCREPANCY APPLIES TO A EXPLORER SPORT TRAC NEW FROM A DEALERSHIP IN SEPT 2001. THE VEHICLE "CHECK ENGINE" LIGHT ILLUMINATED JUST BEFORE THE VEHICLE REACHED 15,000 MILES. THE OWNERS MANUAL STATED THAT IF THE LIGHT DID NOT GO OUT AFTER 3 CONSECUTIVE COLD STARTS TO TAKE THE VEHICLE TO THE DEALER. THE VEHICLE WAS IN THE WINDOW FOR SERVICING AT ITS 15,000 MILE CHECK-UP ANYWAY, SO I TOOK IT TO THE DEALER AND SHOWED THEM THE "CHECK ENGINE" LIGHT. I EXPECTED THE VEHICLE WOULD BE FINISHED WITH ITS REGULAR MAINTENANCE AND THE CHECK ENGINE LIGHT PROBLEM FIXED IN A DAY OR TWO. I WAS WRONG, AND FROM READING SIMILAR PROBLEMS REPORTED BY OTHER OWNERS, IT APPEARS THIS COULD BE A TREND FOR THE SPORT TRAC MODEL- IF NOT FOR THE ENTIRE EXPLORER GENRE. THE DEALER INFORMED ME THAT THE FUEL PUMP WAS LEAKING AND IT WAS WHAT WAS CAUSING THE CHECK ENGINE LIGHT TO ILLUMINATE. THEN I REMEMBERED THAT I HAD OFTEN NOTICED DROPS OF FLUID ON THE DRIVEWAY EACH TIME I BACKED OUT. AT THE TIME I THOUGHT IT WAS CONDENSATION FROM THE AIR CONDITIONING SYSTEM. I DIDN'T CARE WHAT IT TOOK TO FIX IT BECAUSE IT WAS COVERED BY THE WARRANTY. THE DEALER HAD TO ORDER A WHOLE NEW GAS TANK, BECAUSE AS IT WAS EXPLAINED TO ME, THE FUEL PUMP WAS INTEGRAL TO THE FUEL TANK. THE FUEL TANK AND PUMP ASSEMBLY WAS NOT IN STOCK AND HAD TO BE ORDERED FROM THE FACTORY. THE DEALER SUPPLIED A RENTAL CAR WHILE THE SPORT TRAC WAS BEING REPAIRED. IT TOOK 2 WEEKS FOR THE DEALER TO RECEIVE THE FUEL TANK AND PUMP. AFTER THEY RECEIVED IT, IT ONLY TOOK TOOK A COUPLE OF HOURS FOR THE TECHNICIAN TO INSTALL IT AND CHECK IT OUT. THE VEHICLE WAS PROPERLY REPAIRED AND I NO LONGER SEE ANY DROPLETS ON THE DRIVEWAY, NOR IS THE CHECK ENGINE LIGHT ILLUMINATED. MOST OF THE TWO WEEKS THE VEHICLE WAS AT THE DEALERSHIP WAS DUE TO AWAITING PARTS. ANY FUEL LEAK SHOULD BE CONSIDERED CRITICAL FOR OBVIOUS REASONS. I ASKED THE DEALER'S REPRESENTATIVE IF THE TANK/PUMP PROBLEM WAS A COMMON PROBLEM FOR THE MODEL AND THEY DENIED IT. *AK
Jul 09, 2004
ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,EXTERIOR LIGHTING
1 complaint
WHILE DRIVING 65 AND ATTEMPTING TO PASS ANOTHER VEHICLE CONSUMER'S VEHICLE FAILED TO GO INTO PASSING GEAR. ENGINE STALLED AND CONSUMER HAD TO COAST TO THE SIDE OF THE HIGHWAY. ONCE OFF THE ROAD CONSUMER RESTARTED THE VEHICLE AND CONTINUED DRIVING. *AK THE VEHICLE WAS TOWED TO THE DEALER BUT THE TECHNICIAN COULDN'T FIND ANYTHING WRONG. THE VEHICLE WAS TAKEN BACK TOT HE DEALER WHERE THEY REPLACED THE FUEL PUMP, GAS TANK AND AIR FLOW SENSOR. SO FAR THE VEHICLE HAS BEEN RUNNING AS IT SHOULD. THE HEAT SHIELD UNDER THE VEHICLE RATTLED. THE DEALER ADJUSTED IT. THE MULTIFUNCTION SWITCH WOULD NOT LOCK IN PLACE WHEN USING THE TURN SIGNALS. *NM
Jun 23, 2004
SERVICE BRAKES, AIR,EQUIPMENT
1 complaint
2002 FORD EXPLORER 1. ABS SENSOR LIGHT CAME ON IN MARCH 2003. TOOK CAR TO FORD DEALERSHIP AND THEY REPLACED IT. ABS LIGHT WENT OUT FOR A SHORT TIME. THEN, AUG, 2003, ABS LIGHT CAME ON AGAIN. TOOK INTO A DEALERSHIP, THEY REPLACED THE SENSOR. ABS LIGHT WENT OUT. BUT IT CAME BACK ON AGAIN SOON AFTERWARD. IN THE MEANTIME, MY WARRANTY EXPIRES. 2. FAILURE TO ADEQUATELY DIAGNOSE THIS PROBLEM IN THE FIRST PLACE HAS LEAD TO A BAD REAR HUB ASSEMBLY. NOW I HAVE A REPAIR OUTSIDE MY WARRANTY THAT SHOULD HAVE BEEN TAKEN CARE OF IN THE FIRST PLACE. 3. FORD REFUSES TO ACKNOWLEDGE RESPONSIBILITY FOR THEIR FAULTY PROBLEM. THEY REQUIRE THAT I PAY FOR A DIAGNOSIS TO FIND OUT WHAT THE PROBLEM IS. BEING THAT THIS IS RELATED TO SOMETHING THAT THEY HAVE A HISTORY ON DURING MY WARRANTY PERIOD, THEY SHOULD BE RESPONSIBLE FOR THE REPAIRS AND COSTS. *AK
Jun 23, 2004
FUEL SYSTEM, OTHER,VISIBILITY
1 complaint
I OWN A 2002 FORD EXPLORER 4 DOOR. THE REAR LEFT WINDOW WAS FAILING TO GO DOWN, AND WHEN IT DID IT WOULD TAKE TIME FOR IT TO GO BACK UP AGAIN. MY MOTHER PURCHASED A 2003 FORD EXPLORER AS WELL AND MY NIECE AND THEY TOO EXPERIENCED THE SAME PROBLEM. I ALSO HAD PROBLEMS WITH MY AIR LEAKING AND WAS INFORMED THAT SOME FORM OF AN INVISIBLE GAS WAS LEAKING INTO MY VEHICLE. I HAVE AN INFANT DAUGHTER AND WAS CONCERNED THAT SHE WAS BREATHING THIS.*AK
Jun 04, 2004
AIR BAGS,STRUCTURE
1 complaint
I DON'T KNOW IF THIS IS THE RIGHT PLACE TO FILE THIS COMPLAINT BUT ITS WORTH A SHOT. MY MOTHER OWNED A 2002 FORD EXPLORER SPORT. MY BROTHER WAS DRIVING IT HOME TO KANSAS CITY FROM ST. LOUIS MISSOURI. THE WEATHER WAS PERFECT, THE ROADWAYS WERE PERFECT, THERE WAS NOTHING WRONG WITH THE CAR, THE AIR BAGS DEPLOYED, HE WASN'T SPEEDING. HOWEVER, HE DROVE OFF THE SIDE OF THE HIGHWAY, OVER CORRECTED IT TO GAIN CONTROL AND FISH-TAILED. WITNESSES SAY THAT IT LOOKED LIKE HE HAD CONTROL AGAIN AND THEN IT ROLLED, KILLING HIM. HIM AND THE PASSENGER WERE BOTH WEARING SEAT BELTS; HOWEVER, THE TOP CRUSHING HIM IN IS WHAT KILLED HIM. THESE VEHICLES LIKE OTHER SUV'S HAVE A HIGH ROLL-OVER RATE YET PEOPLE KEEP BUYING THEM. SOMETHING NEEDS TO BE DONE TO PREVENT ANY OTHER FAMILIES FROM EXPERIENCING THIS TRAGEDY. NOW OBVIOUSLY WHATEVER HAPPENS WON'T BRING ME BACK MY BROTHER BUT I'D HATE TO SEE THIS HAPPEN TO SOMEONE ELSE. WHY CAN'T THE TOPS BE MADE OUT OF A DIFFERENT MATERIAL? SOMETHING THAT MAKES THEM NOT TOP HEAVY AND SOMETHING THAT WON'T BUCKLE IF IT DOES ROLL? OR WHY NOT TAKE THEM OFF THE MARKET? I KNOW THAT IS A LITTLE DRASTIC SINCE WE KNOW THE DANGER BUT WE KEEP BUYING THEM, ITS KIND OF LIKE SMOKING A CIGARETTE. I JUST WANTED TO SPEAK MY VOICE IN HOPES WE CAN PREVENT THIS FROM HAPPENING TO SOMEONE ELSE. *LA
May 10, 2004
ENGINE AND ENGINE COOLING,LATCHES/LOCKS/LINKAGES
1 complaint
CONSUMER COMPLAINED ABOUT A STALLING PROBLEM. VEHICLE WAS TAKEN TO DEALER. HOWEVER, THE PROBLEM HAD NOT BEEN CORRECTED. ALSO, RIGHT REAR DOOR LOCKS MALFUNCTIONED, AND DOOR COULDN'T BE OPENED EXCEPT FROM THE OUTSIDE. *AK
Apr 26, 2004
PARKING BRAKE,POWER TRAIN,AIR BAGS,SEAT BELTS
1 complaint
PROBLEMS WITH THE TRANSMISSION, REAR AXLE AND SEATBELTS. (NAR) *MR TRANSMISSION PROBLEM WAS FOUND OUT TO BE A PROBLEM IN THE REAR DIFFERENTIAL. VEHICLE WAS SERVICED ALSO FOR PARKING BRAKE NOT LOCKING IN POSITION. ALSO, CONSUMER ENCOUNTERED A PROBLEM WITH RIGHT REAR HATCH GUIDE FOR DOOR PIN COMING APART, AND TRIM ON DRIVER'S SEAT BOTTOM WAS COMING LOOSE. IN ADDITION, AIR BAG LIGHT ON DASH KEPT COMING ON AND STAYED ON. *LA *CB
Apr 22, 2004
POWER TRAIN,VISIBILITY
1 complaint
CONSUMER STATED THAT GEAR SHIFT BROKE OFF, PREVENTING CONSUME R FROM DRIVING THE VEHICLE. ALSO, ELECTRIC WINDOWS BROKE, ONE AT A TIME. *AK
Apr 14, 2004
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,EQUIPMENT
1 complaint
THE AUTOMATIC GEAR SHIFT BROKE. COULD NOT CHANGE GEARS. ELECTRIC WINDOWS STOPPED WORKING BOTH DRIVER AND PASSENGER. AIR CONDITIONER BROKE - AIR CONDITIONER CLUTCH MAKE RUBBING NOISE WHEN ENGAGED.
Apr 13, 2004
AIR BAGS,TIRES
1 complaint
WHILE DRIVING AT 60 MPH CONSUMER HEARD A LOUD NOISE, THE PASSENGER TIRE BLEW UP. AT THE SAME TIME CONSUMER LOST THE CONTROL AND HIT THE GUARD RAIL. UPON IMPACT, NONE OF THE AIR BAGS DEPLOYED. CONSUMER SUSTAINED ARM INJURY AND TWO FRACTURES, HAD 100 STITCHES. *AK
Mar 10, 2004
ENGINE AND ENGINE COOLING,VISIBILITY,WHEELS
1 complaint
WHEN STOPPING OR SLOWING DOWN, INTERMITTENTLY THE VEHICLE STALLED WHEN TURNING LEFT, THERE WAS A KNOCKING SOUND COMING FROM THE FRONT LEFT WHEEL. THE HEAT VENTS THAT BLEW DIRECTLY ON THE CONSUMER DID NOT WORK. THESE PROBLEMS HAVE OCCURRED AT LEAST THREE TIMES IN ONE MONTH. THE MANUFACTURER AND THE DEALER WERE NOT AWARE OF THE PROBLEM. *JB
Dec 16, 2003
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,TIRES
1 complaint
ALL FOUR TIRES WERE SLIGHTLY CUPPING, AND THE BRAKES MADE A THUMPING NOISE WHEN THEY WERE DEPRESSED. DEALERSHIP REPLACED THE PADS, LUBED THE FRONT CALIPER SLIDE PIN, AND REPLACED ROTORS. *AK VEHICLE EXPERIENCING PROBLEMS WITH TIRES CUPPING. THE FOLLOWING REPAIRS WERE PERFORMED ON THE VEHICLE: ENGINE REPLACED, BRAKES, REPLACED, ALIGNMENT, BATTERY WIRING ASSEMBLY REPAIRED, DPFE SENSOR REPLACED. CONSUMER ASKED DEALER FOR A FULL REFUND ON VEHICLE.*MR
Dec 02, 2003
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,STRUCTURE,SEATS
1 complaint
WHILE DRIVING AT VARIOUS SPEEDS BLACK SMOKE WOULD CAME FROM THE TAIL PIPE. CONSUMER COULD SMELL GAS FUMES INSIDE THE VEHICLE. .*AK DRIVERS REAR DOOR WILL NOT OPEN FROM THE INSIDE. DRIVERS SIDE SEAT MOLDING IS FALLING OFF. CENTER DUCT LOOSE ON DASH. DRIVERS SEAT CUSHION LOST ITS FORM. *TS
Oct 27, 2003
SERVICE BRAKES, AIR,AIR BAGS
1 complaint
ANTI-LOCK BRAKE LIGHT COMES ON AND YOU LOSE ANTI-LOCK BRAKES. THE BRAKE PEDAL PUSHES TO FLOOR WAS REPAIRED 4 TIMES ALREADY. IN ADDITION, THE AIRBAG IS NOT OPERATING, 2002 FORD EXPLORER XLS. *LA
Oct 15, 2003
STEERING,FUEL SYSTEM, GASOLINE,VISIBILITY
1 complaint
CONSUMER STATED THAT WHILE MAKING A LEFT TURN HE HEARD A LOUD HUMMING NOISE AND HAD DIFFICULTY TURNING VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE TECHNICIAN INDICATED THAT THE POWER STEERING ROD FAILED. THIS PROBLEM OCCURRED IN JULY. IN AUGUST THE CONSUMER MADE A TURN AND THE VEHICLE SHUT OFF IN THE MIDDLE OF AN INTERSECTION WHICH CAUSED THE STEERING WHEEL TO LOCK UP. THE VEHICLE WAS TAKEN TO THE DEALER WHO INDICATED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE GLASS IN THE REAR HATCH RATTLED. THE VEHICLE WAS PURCHASED NEW AND THE CONSUMER BELIEVES IT SHOULD NOT BE EXPERIENCING THESE TYPES OF PROBLEMS. *AK *NLM
Oct 01, 2003
STRUCTURE,TIRES
1 complaint
2 OF MY COUSINS WERE INVOLVED IN A FORD EXPLORER TIRE BLOW OUT OUTSIDE OF RALEIGH NC ON AUGUST 16TH. AMAL MUARAKA, A PEDIATRIC SURGEON WAS KILLED INSTANTLY AND SUMMEET MURARKA WAS PLACED IN ICU AS THE NON-BRIDGESTONE TIRE BLEW OUT ON THE FORD EXPLORER AND THE VEHICLE FLIPPED 5 TIMES WHEN THE TIRE BLEW OUT. WHAT WILL IT TAKE FOR THE GOVERNMENT TO ACT ON FORD'S MALICIOUS DECEIT. FORD'S HISTORY IS PLAGUED WITH SERIOUS ISSUES SUCH AS THE PINTO THAT BLEW UP AND THIS TIME IT WAS THE GOVERNMENTS INACTION AND FORDS COVER-UP THAT PREVENTED MY COUSIN FROM LIVING A FULL LIFE AT ONLY THE AGE OF 33. I CAN ONLY HOPE THAT THE GOVERNMENT WILL IMMEDIATELY RECALL THE FORD EXPLORER LINE EVEN IF IT CAUSES SERIOUS COSTS AND FINANCIAL BURDEN TO FORD TO SAVE LIVES AND PREVENT SO MANY FROM THE PAIN OF TRAGEDIES SUCH AS THE ONE THAT WE HAVE EXPERIENCED. AGAIN - IT IS MY BELIEF THAT IT IS THE FATAL DESIGN FLAWS IN THE FORD EXPLORER THAT CAUSED THIS WRECK AND THE DEATH OF MY COUSIN - HE IS SURVIVED BY HIS WIFE, AND 2 DAUGHTERS. PLEASE STOP FORD FROM MURDERING OTHERS!!!! *NLM
Aug 26, 2003
ENGINE AND ENGINE COOLING,POWER TRAIN,ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES
1 complaint
I HAVE HAD MY VEHICLE INTO THE FORD DEALER FOR THE SAME PROBLEM AT LEAST 4 TIMES WITH NO SUCCESS IT IS STILL UNDER MANUFACTURER WARRANTY AND IS A 2002 FORD EXPLORER. *NLM
Apr 26, 2003
SUSPENSION,ELECTRICAL SYSTEM,STRUCTURE
1 complaint
THE VEHICLE'S TAILGATE GLASS EXPLODED WHILE THE CONSUMER ATTEMPTED TO CLOSE IT. THE DEALER WAS NOTIFIED. *NLM BROKEN LIFTGATE GLASS AND WIPER MOTOR AND ARM WERE REPLACED. THERE WERE SQUEAKS WHEN GOING OVER BUMPS. SWAY BAR BUSHINGS REPLACED. IGNITION SWITCH HARD TO INSERT KEY AT TIMES. CYLINDER AND TUMBLER REKEYED. BOTTOM DOOR MOLDING (PASSENGER SIDE) PEELING OFF. RUBBER GROMMET ON ANTENNA BASE OFF. RESECURED RUBBER GROMMET FOR ANTENNA BASE. *TT PE04045_PCO
Apr 07, 2003
FUEL SYSTEM, OTHER,EQUIPMENT
1 complaint
DRIVING IN THE RAIN CAUSES DEBRIS AND WATER TO GET INTO THE FUEL TANK WHICH LEADS TO A FUELING PROBLEM. IF YOU TRY TO FUEL THE CAR AT ANY SPEED OF THE GAS PUMP, GASOLINE SPITS BACK AT TREMENDOUS PRESSURE. IT COVERS THE CAR, THE FUELING PERSON AND FORD IS NOT LETTING THIS SECRET OUT TO THE PUBLIC. I TALKED TO TWO MECHANICS AT THE DEALERSHIP MY CAR IS IN (THE CAR HAS BEEN THERE FOR A MONTH, THIS TIME) AND THEY SAID IT'S A FACTORY DEFECT CAUSED BY TWO CANISTERS THAT ARE TO KEEP RAIN AND FEUL OUT. THIS IS A DANGEROUS CONDITION!!!!!!!!!!! I'VE SEEN PEOPLE WITH CIGARETTES IN THEIR HAND WHILE REFUELING. IF THIS HAPPENS TO THEM THEY ARE GOING TO DIE BECAUSE OF THE AMOUT OF FUEL THAT SPITS BACK. I'VE FILED FOR THE LEMON LAW BECAUSE I DON'T WANT A CAR THAT DOES THIS BECAUSE THEY ARE NOT ADDRESSING THE ISSUE ONLY REPLACING THE SAME PART.*JB
Feb 26, 2003
POWER TRAIN,ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER
1 complaint
LAST SUMMER (JULY 2002) DURING A MILITARY MOVE FROM GA TO AZ I NOTICED THAT MY WINDSHIELD HAD A LARGE PIECE OF GLASS MISSING ON THE OUTTER RIGHT EDGE THAT YOU COULD NOT SEE UNTIL YOU ACTUALLY GOT RIGHT UP ON THE WINDSHIELD. PART OF IT WAS VISIBLE TO AND PART OF IT WAS HIDDEN BEHIND THE RUBBER SEAL THAT IS AROUND THE WINDSHIELD. THIS WINDSHIELD WAS ACTUALLY INSTALLED WITH THIS PIECE MISSING FROM IT WHEN THE VEHICLE WAS BUILT AND SENT TO THE DEALERSHIP. ALSO, THE REAR GLASS HATCH, GAS SHOCK TWISTED FROM ITS ORIGINAL POSITION AND CAUSED THE WINDOW TO BE OFF CENTER BY ABOUT AN INCH OR MORE. AFTER FIXING IT THREE TIMES IT HAD TO BE REPLACED. BOTH OF THESE PROBLEMS (THE WINDSHIELD AND THE GAS SHOCK) HAVE BEEN FIXED BY MY LOCAL DEALERSHIP AND THUS FAR HAVE HELD UP. THERE ARE NUMEROUS OTHER COMPLAINTS THAT I HAVE ON MY VEHICLE THAT INCLUDE THE ELECRICAL SYSTEM NOT FUNCTIONING PROPERLY. WHEN YOU TURN THE TRUCK ON SOMETIMES ALL THE DASHBOARD LIGHTS STAY ON AS WELL AS THE INTERIOR LIGHTS AND YOU HAVE TO SHUT THE TRUCK DOWN AND BACK ON SEVERAL TIMES IN ORDER FOR THEM TO GO OUT. THE TRUCK WILL SOMETIMES STALL AT TAKE OFF OR WILL LURCH WHILE SHIFITING INTO A HIGHER GEAR AND HAS TOTALLY SHUT DOWN WHILE DRIVING DOWN THE ROAD ON A FEW OCCASIONS. THE TRIM PAINT ON THE DOORS, BOTH FRONT AND PASSENGER HAS FADED THERE ARE RUSTED SPOTS IN THE PAINT ON THE TOP OF THE VEHICLE, AND THE HOOD HAS A VERY BAD ORANGE PEEL EFFECT ON IT WITH GRIT IN THE PAINT. THE LEFT REAR SPEAKER HAS BUSTED AND THE PANEL ON THE REAR HATCH BELOW HAS BROKEN LOOSE AS WELL AS ONE OF THE PLASTIC BRACKET COVERS ON THE BACK OF THE PASSENGER SEATS. PE04045.PCO
Feb 10, 2003
SUSPENSION,ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES,SEATS
1 complaint
I BOUGHT A 2002 EXPLORER ON MAY 23,2002. IN THE PAST 8 MONTHS, THE VEHICLE HAS BEEN TOWED IN BECAUSE IT WOUDN'T START--ACOMPUTER CHIP WAS REPLACED. MY A/C MADE A HIGH PITCH SQUEAL AND AFTER AT LEAST FIVE TIMES OF TRYING TO REPAIR THE EXISTING A/C CLUTCH, A NEW ONE WAS FINALLY PUT ON. MY FRONT END SUSPENSION HAS BEEN FIXED. MY MIDLIFT GATE CRACKED IN NOVEMBER AND A NEW ONE WAS PUT ON. I HAVE HAD DAILY PROBLEMS WITH THE DRIVER'S SIDE SEAT NOT FULLY GOING INTO POSITION WHEN I START MY TRUCK AND THIS PROBLEM HAS NOT BEEN FIXED AS THE SERVICE DEPT. THAT I DEAL WITH NEVERS SEEMS TO BE ABLE TO SEE THE PROBLEM. FUNNY HOW IT DOES IT EVERY DAY FOR ME, THOUGH. MY BLINKERS WILL SOMETIMES STICK AND STAY ON WITHOUT BLINKING--THIS ALSO HAS NOT BEEN FIXED. AT THE BEGINNING OF JANUARY,2003, ON THE WAY HOME FROM A TRIP, MY HUSBAND AND I NOTICED THAT EVERY TIME WE SLOWED THE TRUCK DOWN, THERE WAS A BLAST OF AIR FROM THE UPPER VENTS IN THE VEHICLE. THIS HAPPENED NO MATTER WHAT SETTING WE HAD IT IN (IE. DEFROST OR FLOOR VENTS). THIS PAST THURSDAY, JAN.16, THE SUSPENSION WAS REPAIRED AND SUPPOSEDLY THE HEATING SYSTEM WAS AS WELL. NOW THE AIR DOESN'T SEEM TO LEAK OUT THE TOP VENTS, BUT CONTINUOSLY COMES OUT OF THE FLOOR VENT, NO MATTER WHAT SETTING THE HEAT IS ON. I HAVE A RENTAL VEHICLE ONCE AGAIN, WHILE THEY KEEP THE VEHICLE OVERNIGHT TONIGHT TO SEE IF THEY CAN HOPEFULLY FIX THIS PROBLEM. NEEDLESS TO SAY, WE ARE CURRENTLY CHECKING INTO THE LEMON LAW FOR OUR STATE!!!
Jan 20, 2003
SERVICE BRAKES, AIR,POWER TRAIN,LATCHES/LOCKS/LINKAGES,EQUIPMENT
1 complaint
EXCESSIVE PROBLEMS WITH TRANSMISSION JERKING, AND SHIFTING PROBLEMS, PURCHASED VEHICLE AS BRAND NEW AFTER 4 MONTHS CONTACTED DEALER WHERE CARE WAS PURCHASED REGARDING PROBLEM. BROUGHT VEHICLE IN AT LEAST TWICE BEFORE PROBLEM WAS FOUND.THE TRANSMISSION WAS REPLACED HAS SINCE HAD THE SAME PROBLEM ALONG WITH OTHER PROBLEMS, VEHICLE STALLING WHILE DRIVING, CD PLAYER POWER SHUTS OFF. RATTLING WHEN HITTING BRAKES. FILED A COMPLAINT DEALER REFUSES TO BUY CAR BACK ASK ME TO TRADE CAR IN WITH MORE MONEY DOWN. THE DEALER REPAIR PERSONS CONFIRMED THAT THEY HAVE HAD REPLACED AT LEAST 10 TRANSMISSIONS ON THE SAME STYLE VEHICLE PRIOR TO MY VISIT AND RECOGNIZED A PATTERN. BUT NOTHING HAS BEEN DONE!!
Jan 05, 2003
FUEL SYSTEM, GASOLINE,VISIBILITY,SEAT BELTS
1 complaint
DRIVERS SIDE SAFTEY BELT HAS BROKEN TOO, AIR VENT HAS BROKEN TOO, SUNROOF DESIGN PROBLEM TOO, FUEL PUMP FAILED AT 14000 MI TOO
Jul 31, 2002
STEERING,ENGINE AND ENGINE COOLING
1 complaint
CONSUMER STATES WHILE DRIVING THE STEERING WHEEL LOCKED AND VEHICLE STALLED. CONSUMER IS NOT ABLE TO UNLOCK STEERING WHEEL AND VEHICLE WILL NOT START.*JB
Jul 25, 2002
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,POWER TRAIN,VEHICLE SPEED CONTROL
1 complaint
VEHICLE EXPERIENCES PERIODS OF STALLING AT LOW SPEEDS. APPLYING BRAKES THERE IS A LOSS OF BRAKES AND STEERING. NO PRIOR WARNING BEFORE STALLING. EXISTING PROBLEM 5 TIMES, TAKEN INTO THE DELAER. *AK DEALER REPLACED FUEL PUMP, MAIN CONTROL VALVE BODY, TRANSMISSION OIL PAN, IDLE AIR CONTROL VALVE AND PROGRAMMED PCM. VIBRATION LIKE ANTI-LOCK BRAKE SYSTEM IS KICKING IN. DEALER COULD NOT DUPLICATE. OVERDRIVE COMES IN AND OUT AT ODD SPEEDS. NO PROBLEM FOUND.
Jul 19, 2002
VISIBILITY,VEHICLE SPEED CONTROL
1 complaint
CONSUMER HAS HAD VEHICLE IN THE SHOP 4 TIMES FOR THE REAR WINDOW. *JG WHEN THE VEHICLE WAS COMING TO A STOP IT WOULD SURGE FORWARD. THE VEHICLE WAS TAKEN TO THE DEALER BUT THEY WERE UNABLE TO HELP THE CONSUMER WITH THE PROBLEM. *NM
Jun 27, 2002
SEAT BELTS,SEATS
1 complaint
CONSUMER STATES AFTER TESTING THE SHOULDER HARNESSES, THE FRONT HARNESS CAME OUT OF THE WALL WHILE INSTALLING STRESS TEST EQUIPMENT WITH ONLY THE TENSION TAKEN OUT OF THE CHAIN, THERE WAS NEVER A PULL APPLIED TO THE HARNESS, THE CENTER HARNESS HAD PREVIOUSLY CAME OUT OF THE VAN AND THE BRACKET HOLDING THE SEAT BELT ASSEMBLY PULLED OUT OF THE WALL, CONSUMER FOUND THAT THE UNIT WAS ATTACHED WITH AN ALUMINUM ANCHOR AND ONLY THROUGH THE FIBERGLASS WALL OF THE VAN, THAT IS WHY THE TESTS WERE BEING COMPILED. THE SEATS THAT WERE INSTALLED WERE WRONG. THESE ARE FORD VANS USED TO TRANSPORT ELDERLY AND DISABLED PERSONS. *SLC
Jun 10, 2002
Frequently Asked Questions
How many problems does the 2002 FORD Explorer have?
The 2002 FORD Explorer currently has 3620 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2002 FORD Explorer?
The most common problems reported for the 2002 FORD Explorer are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2002 FORD Explorer problem data come from?
All problem and complaint data for the 2002 FORD Explorer comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
Other Years - FORD Explorer
2025 Problems
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2020 Problems
2019 Problems
2018 Problems
2017 Problems
2016 Problems
2015 Problems
2014 Problems
2013 Problems
2012 Problems
2011 Problems
2010 Problems
2009 Problems
2008 Problems
2007 Problems
2006 Problems
2005 Problems
2004 Problems
2003 Problems
2001 Problems
2000 Problems
1999 Problems
1998 Problems
1997 Problems
1996 Problems
1995 Problems
1994 Problems
1993 Problems
1992 Problems
1991 Problems
1990 Problems
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