How many problems does the 2007 FORD Explorer have?

The 2007 FORD Explorer currently has 208 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2007 FORD Explorer?

The most common problems reported for the 2007 FORD Explorer are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2007 FORD Explorer problem data come from?

All problem and complaint data for the 2007 FORD Explorer comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

2007 FORD Explorer Problems

POWER TRAIN

41 complaints

The contact owns a 2007 Ford Explorer. The contact stated while starting the vehicle, the contact became aware of a failure with the transmission. The contact attempted to shift the gear shifter and the vehicle made a loud clanking sound and the vehicle was rattling. There were no warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed as a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 150,076.

Jun 17, 2024

WHILE DRIVING ON THE THE HIGHWAY ON RAMP THE VEHICLE WAS HARD TO ACCELERATE AND ALMOST CAUSED AN ACCIDENT MERGING ON THE HIGHWAY. WHEN THE VEHICLE WAS SCANNED 16 TRANSMISSION OBD CODES CAME UP. THE CAUSE OF THE CODES WAS A CORRODED CONNECTOR GOING TO THE TRANSMISSION. IT CORRODED FROM WATER INTRUSION FROM WATER LEAKING FROM THE A/C DRAIN ONTO THE TRANSMISSION ELECTRICAL CONNECTOR. THIS IS A SAFETY ISSUE THAT NEEDS TO GET FIXED AND PAID BY FORD FOR POOR ENGINEERING.

Jul 08, 2020

OUT TRANSMISSION FAILED WHILE DRIVING DOWN THE ROAD. WE UNDERSTAND THAT THIS PROBLEM HAS BEEN REPORTED MANY TIMES AND THAT FORD IS AWARE OF IT. IT IS A MALFUNCTION IN THE TRANSMISSION AND NOT A MAINTENANCE PROBLEM. WE WERE DRIVING ON 25 HEADED EAST OUT OF BAY CITY GOING STRAIGHT AT 55 MILES AN HOUR.

Jun 13, 2019

TL* THE CONTACT OWNS A 2007 FORD EXPLODER. THE CONTACT STATED THAT THE TRANSMISSION HAD CRACKED. THE CONTACT CALLED FORMULA FORD LOCATED AT 4318 MIDDLE RUTLAND VT 05701 800-906-6065. THE VEHICLE WAS NOT REPAIRED. IT WAS UNKNOWN IF THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 130,000.

Dec 11, 2017

TL* THE CONTACT OWNS A 2007 FORD EXPLORER. WHEN THE VEHICLE WAS BEING INSPECTED, THE MECHANIC STATED THAT THE DRIVE SHAFT BEARINGS WERE LOOSE AND SLIGHTLY DETACHED. THE MECHANIC DIAGNOSED THAT THE DRIVE SHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS A BACKORDER ON THE DRIVE SHAFTS. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

Jun 16, 2017

+ 36 more complaints for this component

SEATS

19 complaints

HIT A BUMP AND THE DRIVER SEAT RANDOMLY MOVED ALL THE WAY BACK TO THE POINT I COULD NO LONGER REACH THE PEDALS.

Mar 23, 2021

DRIVER SEAT MOVES BACKWARDS WHILE DRIVING ON MULTIPLE OCCASIONS. THIS HAS STARTED HAPPENING OCTOBER 2017. SINCE THEN IT HAS BECOME MORE FREQUENT AND WILL HAPPEN AT RANDOM SO THE CAUSE IS UNKNOWN. SPEEDS CAN RANGE FROM 40 MPH TO 70 MPH. WHICH RESULTS IN NOT BEING ABLE TO REACH THE BREAK OR GAS PEDAL. THIS CAN BE VERY DANGEROUS IN AN EMERGENCY BREAKING SITUATION.

Jul 26, 2018

WHEN I WOULD TURN MY VEHICLE SEAT WILL ADJUST AND, NOW WHEN I AM DRIVING THE SEAT MOVES BACK BY ITSELF. AND I HAVE TROUBLE REACHING FOR THE BRAKES. IT HAS SOMETHING TO DO WITH THE KEY IGNITION SWITCH.

Nov 09, 2017

TL* THE CONTACT OWNS A 2007 FORD EXPLORER. THE CONTACT STATED THAT THE BACK PORTION OF THE DRIVER'S SEAT FAILED AND COLLAPSED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 120,000.

Jun 22, 2017

SEVERAL TIMES OVER THE PAST YEAR THE DRIVERS SEAT INADVERTENTLY MOVES FORWARD AND BACK WHILE DRIVING. I CANNOT ASSOCIATE THIS MOVEMENT WITH ANY OTHER SITUATION OR ACTION. I CONSIDER THIS A SAFETY ISSUE. *TR

Oct 25, 2016

+ 14 more complaints for this component

ENGINE

17 complaints

WE WERE DRIVING HOME AT APPROXIMATELY 45 MPH AND THE ENGINE SHUTS OFF. NO ENGINE, NO STEERING, ETC. MY HUSBAND WAS REDUCING SPEED (45 TO 35) USING THE CRUISE CONTROL ON THE STEERING WHEEL. EVERY LIGHT ON THE DASHBOARD LIT UP, ENGINE, WRENCH. OIL CAN. THIS IS THE THIRD TIME THIS HAS HAPPENED. WE TOOK IT IN FOR DIAGNOSTICS TWICE (ONCE TO AN INDEPENDENT REPAIR FACILITY AND ONCE TO A DEALERSHIP). BOTH SAID THEY DIDN'T FIND ANY ERROR CODES. THE ABS TONE RING WAS REPLACED AND A NEW BATTERY WAS INSTALLED. THESE REPAIRS DID NOT FIX THE PROBLEM. THIS IS DANGEROUS!!! SO FAR THIS HAS COST US $465.00. I WILL BE MAKING ANOTHER APPOINTMENT WITH THE DEALERSHIP TODAY.

Jul 22, 2019

HARMONIC BALANCER IS BAD ON A LOT OF FORD EXPLORERS. MY GIRLFRIEND AND I JUST PURCHASED A 2007 FORD EXPLORER AND DIDN'T HAVE ANY PROBLEMS AT ALL. A COUPLE WEEKS AGO WE NOTICE A LOUD SQUEALING NOISE COMING FROM THE ENGINE COMPARTMENT. FIRST THOUGHT IT WAS A FAN BELT NEEDING REPLACED. REPLACED THAT ITS GOT WORSE. AFTER DOING SOME RESEARCH I FOUND OUT A LOT OF FORD CUSTOMERS ARE HAVING PROBLEMS WITH THIS ISSUE. ALL THE VIDEOS AND FORUM SEARCHES LEADS TO THE HARMONIC BALANCER. THESE THINGS GO BAD AND CAUSES MORE PROBLEMS WITHIN THE PULLEY BELT SYSTEM, EVEN ENGINE FAILURE. I'M ONLY MAKING THIS COMPLAINT BECAUSE FORD HASN'T MADE ANY ADJUSTMENTS OR ATTEMPT TO PUT OUT A RECALL ON THIS ISSUE AND ITS THE PURPOSE OF ENGINE FAILURE IN A LOT OF FORD EXPLORERS, EXPEDITIONS, ETC. THE SQUEAL OCCURS WHEN THE VEHICLE IS STATIONARY AND IN MOTION. IT STOPS PERIODICALLY, BUT STARTS UP AGAIN AT TAKE OFF FROM STOPS AND ITS CONSTANT WHEN DRIVING CAUSING THE VEHICLE TO HAVE A FEEL OF LOST OF POWER. ALOT OF THE CUSTOMERS ARE DEALING WITH THIS ISSUE THEMSELVES. SOME DOESN'T MAKE IT TO GETTING IT FIXED BECAUSE SHOPS SAYING ITS A BELT AND NEVER GET THE REAL PROBLEM FIXED. FORD NEEDS TO TAKE RESPONSIBILITY FOR A MECHANICAL PART THAT BASICALLY RUNS THE VEHICLE. BAD HARMONIC BALANCER OR DAMAGE BALANCER EQUALS WORN BELTS, BAD BELT TENSIONER, AND DAMAGE TO ENGINE LIFE ITSELF AND NEED TO RESOLVED.

Oct 07, 2018

TL* THE CONTACT OWNS A 2007 FORD EXPLORER. WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE CONTACT POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE CONTACT STATED THAT THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 213,000.

Aug 29, 2018

TL* THE CONTACT OWNS A 2007 FORD EXPLORER. WHILE DRIVING 60 MPH, SMOKE APPEARED UNDER THE HOOD AND FLUID LEAKED UNDERNEATH THE VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 158,000.

Jul 26, 2018

Fire: 1

THROTTLE BODY ASSEMBLY STALLED IN TRAFFIC, HAD TO PULL OVER TO AVOID BEING HIT. HAPPENED ON 3 OCCASIONS.

May 25, 2018

+ 12 more complaints for this component

TIRES

15 complaints

TL* THE CONTACT OWNS A 2007 FORD EXPLORER SPORT TRAC XLT WITH DIFINITY DAKOTA A/T TIRES, LINE SIZE P235/70/R16. THE CONTACT WAS DRIVING APPROXIMATELY 75 MPH WHEN THE REAR DRIVER SIDE LEFT QUARTER TIRE SHREDDED. THE TIRES WERE REPLACED. THE MANUFACTURER WAS INFORMED OF THE FAILURE BUT OFFERED NO ASSISTANCE TO THE CONTACT. THE CONTACT PURCHASED THE VEHICLE USED TWO MONTHS PRIOR TO THE FAILURE AND WAS UNSURE IF THE TIRES WERE THE ORIGINALS OR REPLACEMENT TIRES. THERE WERE NO RECALLS OR WARRANTIES FOR THE TIRES. THE CURRENT AND FAILURE MILEAGE WAS APPROXIMATELY 43,200. UPDATED 12/14/2011 *CN UPDATED 12/01/2011 *LN

Dec 06, 2010

HAVE HAD THREE SETS OF GOODYEAR FORTERA TIRES - RAPID WEAR - 60,000 MILE WARRANTY AND WEARING OUT AT 15-18000 MILES. COMPANY INDICATED THAT THE TIRES ARE MADE OF SOFT RUBBER AND MADE TO WEAR OUT EARLY. *TR

Oct 27, 2010

VALVE STEMS ON 2 TIRES LEAKING WITHOUT ANY NOTICE CAUSING TIRE TO GO FLAT. TWO TIMES WITHIN THE LAST 12 DAYS ON TWO DIFFERENT TIRES. UPON REVIEW OF THE STEM AIR LEAKS FROM THE STEM WHEN MOVING/PUSHING ON IT TO CERTAIN LOCATIONS. *TR

Jul 19, 2010

I HAVE A 2007 FORD EXPLORER (EDDIE BAUER) AND I AM HAVING A TIRE PROBLEM. I HAVE MICHELIN TIRES ON THE CAR WITH 13000 MILES AND THE TIRES ARE WORN PAST THE WEAR BARS. I HAVE ROTATED THE TIRES EVERY 6000 MILES. THIS IS A LEASE CAR AND I CAN'T PASS THE LEASE INSPECTION WITH THESE BAD TIRES. MICHELIN(ON THEIR WEBSITE) SAYS THESE TIRES SHOULD LAST 6YRS 65,000 MILES. THE CAR IS NOT SAFE TO DRIVE IN THE RAIN. *TR

Sep 07, 2009

TIRE VALVE FAILED CAUSING THE TIRE TO LOSE AIR.*TR

Jun 10, 2009

+ 10 more complaints for this component

ELECTRICAL SYSTEM

8 complaints

I am writing to formally express my concerns regarding a persistent issue with the throttle body system in my Ford Explorer. I have addressed this problem multiple times, having repaired the throttle body system, replaced the sensor, and even substituted the entire assembly on two separate occasions. Despite these efforts, the same diagnostic code continues to appear. Through my research, I have discovered that the throttle body issues in this particular year and model are not uncommon. I find myself at a loss regarding the next steps to take, particularly since I am certainly not the only Ford Explorer owner experiencing this challenge. This ongoing issue poses a significant safety risk, as exemplified by a recent incident where my vehicle ceased accelerating in the middle of a busy street just two days ago, nearly resulting in a collision. The car has only been examined by my mechanic; no police or other authorities have inspected it. Each time the throttle body-related code activates, I observe the wrench icon and the check engine light illuminating on the dashboard. Despite having undertaken extensive replacement of components associated with the throttle position sensor system, the root of the problem remains elusive—not even the dealership has been able to provide a solution. I urge you to investigate this matter further, as I believe there are others experiencing similar issues.

Aug 06, 2024

My check engine light came on and the car was making a loud acceleration noise when touching the gas. I took it to the dealer and they found that the wiring harness (Part# 7L2Z-12A581-CB) was faulty and needed to be replaced. The dealership told me they are trying to locate the part. This went on for 8 or 9 months when they informed me that the part was on a national backorder. No one had this part in the US or Canada. I also contacted suppliers and dealerships myself to help find the part. On multiple occasions I spoke with my Ford dealer, Ford Parts Department and Customer Resolution Center. They keep telling me that we have to just wait for the part. I explained that it's been 9 months and asked if they can tell me how long it will take. They said they have no ETA. I explained that my car needs to be inspected by the end of the month and it won't pass without this wiring harness because my check engine light is on. I can't get an answer as to whether or not the part is on backorder or discontinued, and if backordered, when the part will be available. In the meantime, besides the fact that my car won't pass inspection in a few weeks, I'm also concerned about my safety driving with this faulty part. Multiple things can happen as a result including the car catching on fire. I need the part to fix my car and pass my inspection. However, I'm being told it's not available and there are a lot of units ordered and waiting. Is it possible that many others are experiencing the same? And if so, is this a faulty part that should be recalled? Thank you.

Jun 07, 2024

DOME LIGHTS DO NOT TURN OFF UNLESS THE IGNITION SWITCH IS IN EXACTLY THE RIGHT SPOT. THIS VARIES EACH TIME I START THE CAR. SOMETIMES THE LIGHTS COME ON WHILE DRIVING. COULD REDUCE VISIBILITY AT NIGHT. *TR

Nov 12, 2014

DRIVING ALONG AND INTERIOR LIGHTS CAME ON THEN WENT OFF IN THE FRONT THEN THE REAR INTERIOR LIGHTS CAME ON AND WENT OFF. THIS HAPPENED TWO TIMES BUT DID NOT REOCCUR YET. COULD CAUSE A DISTRACTION OR PROBLEMS SEEING ROAD AT NIGHT. *TR

Jul 22, 2014

DRIVERS SEAT MOVED BACK AND FORTH AND INTERIOR LIGHTS CAME ON WHILE DRIVING AT VARIOUS SPEEDS, INCLUDING HIGHWAY SPEEDS. FIRST OCCURRENCE AT 40000MI. STARTED OUT HAPPENING ONLY OCCASIONALLY, THEN BEGAN MORE FREQUENTLY. NOTICED SOMETIMES OCCURRED WHEN GOING OVER A BUMP. FINALLY ABLE TO RECREATE THE EVENT AT FORD WITH ENGINE RUNNING IN PARK BY TOUCHING THE KEYS. KEYS ARE A STANDARD KEY SET, NOT A HEAVY RING OF KEYS. FORD REPAIR NOTES: CONFIRMED COMPLAINT - RAN ELECTRICAL TEST - NO CODES STORED - CHECKED ALL GROUNDS AND CONNECTIONS - CONTACTED TECHLINE - RAN DIAGNOSTICS PER TECHLINE - FOUND INTERNAL FAILURE IN IGNITION SWITCH DUE TO WORN PUSH PIN - REMOVED AND REPLACED IGNITION SWITCH AND RETESTED PART REPLACED 1 AU5Z*11582*B CYLINDER IGNITION REPAIR SOLVED THE ISSUE. MADE AT 61000MI THE FIRST FORD I WENT TO FOR THIS PROBLEM WAS IN SEVIERVILLE, TN. I PAID FOR DIAGNOSTICS, BUT NO CODES. I EXPRESSED CONCERN THAT THE PROBLEM WAS RELATED TO THE IGNITION SINCE I HAD SEEN A SIMILAR RECALL ON GM VEHICLES. FORD SAID WOULD CHARGE LABOR TIME TO RECREATE THE PROBLEM. I WAS THEN ABLE TO RECREATE PROBLEM IN LOT BY TOUCHING KEYS. I ALERTED SERVICE DESK AND WAITED 20 MIN WITH ENGINE RUNNING FOR A TECHNICIAN TO COME AND WITNESS THE PROBLEM. THEY FINALLY SENT THE GIRL THAT WORKS THE SERVICE COUNTER WHO SAID TURN IT OFF AND WE WILL PULL IT INTO THE BAY AND HAVE A TECHNICIAN TRY TO RECREATE IT IN THE MORNING, CONFIRMING THEY WOULD CHARGE LABOR TIME TO RECREATE THE PROBLEM. SHE WAS VERY RUDE AND TOLD ME NO TECHNICIAN WAS GOING TO COME OUT AND THAT I COULD LEAVE THE CAR OR NOT, THEN STORMED INSIDE. I LEFT WITHOUT THE PROBLEM RESOLVED AND MADE AN APPT. AT THE NEXT CLOSEST DEALERSHIP 40 MILES AWAY NEWPORT, TN. I WAS ABLE TO RECREATE THE PROBLEM FOR THE TECHNICIAN AT THE NEWPORT DEALERSHIP. THEY WERE VERY NICE AND PROFESSIONAL AND PERFORMED THE IGNITION REPAIR QUICKLY. *TR

Apr 20, 2014

+ 3 more complaints for this component

AIR BAGS

8 complaints

TL* THE CONTACT OWNED A 2007 FORD EXPLORER. WHILE MAKING A LEFT TURN AT A TRAFFIC LIGHT, ANOTHER VEHICLE CRASHED INTO THE PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS DESTROYED AND TOWED. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED INJURIES TO THE HEAD AND LOST CONSCIOUSNESS. THE CONTACT STATED THAT THE DRIVER'S UNBORN BABY WAS FATALLY WOUNDED. MEDICAL ATTENTION WAS REQUIRED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.

Aug 17, 2017

Crash: 1

Injuries: 1

ABS LIGHT STAY ON. I WAS TOLD IT WAS C-1095 CODE.

Dec 13, 2016

AIRBAG INDICATOR LIGHT CAME ON MY VEHICLE. AFTER BRINGING IT TO A DEALERSHIP I WAS INFORMED I NEED A NEW DRIVERS SIDE IMPACT AIRBAG AND ELECTRICAL HARNESS. MY VEHICLE HAS NEVER BEEN IN AN ACCIDENT AND I FEEL THE MANUFACTURER SHOULD CORRECT THIS SERIOUS SAFETY DEFECT. ALSO MY ABS WHEEL SPEED SENSOR WIRING WAS SEVERED BY SUSPENSION PARTS DUE TO PLACEMENT OF WIRING CAUSING LOSS AF ABS AND TRACTION CONTROL FUNCTION WITHOUT ANY FAULT OF MINE. I FEEL THAT THE SRS SYSTEM AS WELL AS THE ABS SYSTEM ARE THE TWO MOST IMPORTANT SAFETY FEATURES AND IF THEY SHOULD FAIL AS MINE DID I FEEL IT IS THE MANUFACTURERS RESPONSIBILITY REGARDLESS OF ANY WARRANTY. *TR

Feb 19, 2015

TL* THE CONTACT OWNS A 2007 FORD EXPLORER. THE CONTACT STATED THAT WHILE TRAVELING 35 MPH, THE VEHICLE CRASHED INTO AN UNKNOWN OBJECT AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE LEG AND WAS TRANSPORTED TO THE HOSPITAL. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE FAILURE MILEAGE WAS 81,000.

Jun 03, 2014

Crash: 1

Injuries: 1

VEHICLE INVOLVED IN DRIVER SIDE IMPACT AND DRIVERS SIDE AIR BAGS DID NOT DEPLOY RESULTING IN HEAD INJURIES TO DRIVER. *TR

Jun 02, 2014

Crash: 1

Injuries: 1

+ 3 more complaints for this component

ENGINE AND ENGINE COOLING

7 complaints

TL* THE CONTACT OWNS A 2007 FORD EXPLORER. THE CONTACT STATED THAT THE TEMPERATURE GAUGE LEVEL INCREASED ABNORMALLY AND A GREEN FLUID WAS LEAKING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE THERMOSTAT WAS LEAKING, WHICH CAUSED THE RADIATOR TO BECOME DEFECTIVE. THE REMEDY FAILED TO REPAIR THE FAILURE AND THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE TECHNICIAN STATED THAT AN UPDATE HAD TO BE PERFORMED ON THE RADIATOR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 69,140.

Apr 21, 2016

TL* THE CONTACT OWNS A 2007 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE WOULD STALL WHEN SHIFTED INTO REVERSE. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE FAILURE WAS LOCATED AT THE RADIATOR, WHICH WAS REPLACED. THE CONTACT STATED THAT THE FAILURE RECURRED AND THE VEHICLE BEGAN TO LOSE POWER ABNORMALLY WHILE DRIVING 55 MPH. A WARNING LIGHT WAS ILLUMINATED AFTER THE FAILURE OCCURRED. THE VEHICLE WAS TOWED TO TO THE DEALER AND THE INSPECTED. THE DEALER ADVISED THAT THE ENGINE INTAKE HAD SEVERAL COMPONENTS THAT WERE FOUND MELTED ABNORMALLY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 56,000.

Mar 22, 2012

Fire: 1

LEAKING RADIATOR AT 42,000 MILES. VERY COMMON WITH THIS MODEL EXPLORER. *TR

Nov 25, 2011

WE HAVE A 2007 FORD EXPLORER. THE RADIATOR STARTED LEAKING AT JUST OVER 36,000 MILES. UPON RESEARCHING THE ISSUE, WE FOUND OUT THAT THIS IS AN ONGOING PROBLEM WITH THE FORD EXPLORER AND FORD WILL NOT DO ANYTHING ABOUT IT. FORD NEEDS TO STEP UP TO THE PLATE AND FIX THE RADIATORS, SINCE THERE IS A FLAW ISSUE WITH THEM. FORD NEEDS TO BE MADE TO REPLACE THE DEFECTIVE RADIATORS AND CORRECT THE PROBLEM SO IT DOES NOT CONTINUE TO HAPPEN. *TR

Feb 26, 2011

RADIATOR STARTING SEEPING FLUID FROM RIGHT TOP SEAM (ALUMINUM-PLASTIC) AROUND 50,000 MILES FOR NO REASON; RESEARCH ON INTERNET SHOWS NUMEROUS COMPLAINTS WITH THE 2006-2007 MODELS WITH THE V6 ENGINE. FINALLY AT 54000 MILES I AM GOING TO REPLACE THE UNIT AS THE LEAK HAS GOTTEN WORSE AND I'M AFRAID OF COMPLETE EQUIPMENT FAILURE ON THE ROAD TRAVELING. THIS IS A RECURRING PROBLEM WITH MANY EXPLORER OWNERS WITH SOME HAVING TO REPLACE THERE RADIATOR THREE TIMES. ONE SITE I LOOKED AT FOR PURCHASE GAVE A PART NUMBER FOR THE 2006 MODELS AND NOTED THAT THEY COULD NO LONGER HONOR A WARRANTY DUE TO A DEFECT IN THE FORD MOUNTING SYSTEM FOR THE RADIATOR. A CLASS ACTION LAWSUIT HAS BEEN MENTIONED ON THE INTERNET TOWARD FORD FOR NOT STEPPING UP TO THE PLATE AND ADDRESSING THIS DEFECT ISSUE. PLEASE LOOK INTO THIS AND DON'T SWEEP IT UNDER THE RUG. MY HUSBAND AND I HAVE (7) FORD VEHICLES IN THE YARD; THAT IS ALL HE HAS EVER OWNED FOR 35 YEARS. RADIATORS JUST DON'T START LEAKING - FORD HAS A PROBLEM THAT NEEDS TO BE BROUGHT FORWARD. *TR

Oct 27, 2010

+ 2 more complaints for this component

STEERING

6 complaints

I WENT TO PULL OUT FROM THE STORE BUT MY STEERING WHEEL WOULDN'T TURN. WHEN WE OPENED THE HOOD, WE SAW THE POWER STEERING BELT HANGING OFF. HAD MY CAR TOWED TO THE SHOP AND WHEN THE MECHANIC TOOK A LOOK HE SAW THAT THE WHOLE POWER STEERING UNIT WAS HANGING DOWN AND THE BOLT WAS BROKEN.

May 26, 2018

THE TRUCK SWERVES AND MANEUVERS TO EACH OTHER SIDE ESPECIALLY ON THE EXPRESSWAY. THIS HAS ALMOST LET ME TO NUMEROUS CAR ACCIDENTS ON THE EXPRESSWAY ITS DRIVES AND SLIDES WHICHEVER WAY IT WANTS AND I HAVE NO CONTROL OVER IT.

Feb 02, 2016

TL* THE CONTACT OWNS A 2007 FORD EXPLORER. WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL WAS LOOSE AND SHOOK UNCONTROLLABLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THERE WAS A LOOSE NUT IN THE STEERING COLUMN, WHICH CAUSED THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 59,000.

Dec 30, 2015

DRIVING HOME AFTER PICKING UP DAUGHTER FROM SCHOOL WHEN THE STEERING JUST GAVE OUT WITHOUT ANY WARNING RESULTING IN A COLLISION WITH ANOTHER CAR IN THE OPPOSITE LANE. *TR

Jul 09, 2014

Crash: 1

TL* THE CONTACT OWNS A 2007 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE POWER STEERING ASSIST MALFUNCTIONED AND THE STEERING WHEEL BECAME EXTREMELY HARD TO MANEUVER. THE CONTACT MENTIONED THAT NO WARNING LAMPS WERE ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 32,800. *TR

Mar 15, 2013

+ 1 more complaint for this component

STRUCTURE

6 complaints

UPON PURCHASE, WE NOTICED THE HOOD PAINT WAS DULLED. AFTER ~1-2 YEARS OF OWNING THE VEHICLE, THE HOOD PAINT BEGAN TO BUBBLE AND FLAKE OFF. NOW WE HAVE A DECENT VEHICLE WITH A HORRIBLE HOOD ON OUR VEHICLE WHICH HAS GREATLY DEPRECIATED THE CAR.

Jun 08, 2015

TL- THE CONTACT OWNS A 2007 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 60 MPH THERE WAS A LOUD NOISE ADJACENT TO AN EXPLOSION SOUND OVERHEAD. THE CONTACT HAD THEN NOTICED THAT THE SUN ROOFS GLASS HAD COMPLETELY SHATTERED. THE SUN ROOF WAS SLIGHTLY OPENED AND WHEN THE THEY BEGAN TO HEAR THE GLASS CRACKING,THEY SHUT THE VISOR,THEREFORE THE DRIVER AND PASSENGER HAD NOT SUSTAINED INJURIES. THE CONTACT STATED THAT THERE WERE NOT ANY VEHICLES NEAR THE VEHICLE AND THERE WAS NO RAINY,HAILING OR DRASTIC TEMPERATURE CHANGED. THE VEHICLE WAS TAKEN TO A BODY MECHANIC AND THE MECHANIC STATED THAT THE FAILURE WAS RARE AND THE SUN ROOF NEEDED TO BE EJECTED FROM THE VEHICLE AND REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THEY WOULD INVESTIGATE AND REFERRED THE INFORMATION TO THEIR ENGINEERS. THE APPROXIMATE FAILURE MILEAGE WAS 139,000.KGB

Sep 04, 2014

TL* THE CONTACT OWNS A 2007 FORD EXPLORER. THE CONTACT STATED THAT IN COLDER WEATHER, THE REAR PASSENGER'S SIDE DOOR BECAME FROZEN AND COULD NOT BE OPENED. THE CONTACT ALSO MENTIONED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE DOOR WOULD SWING OPEN ERRONEOUSLY FOLLOWED BY THE DOOR WARNING LAMP ILLUMINATING. THE VEHICLE WAS NOT TAKEN FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000 AND THE CURRENT MILEAGE WAS 107,000.

Mar 13, 2014

TL* THE CONTACT OWNS A 2005 FORD EXPLORER. THE CONTACT STATED THAT THE HINGE ON THE REAR LIFTGATE WAS CRACKED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 78,000.

Nov 23, 2011

TL* THE CONTACT OWNS A 1997 FORD EXPLORER. THE CONTACT NOTICED THAT THE ENTIRE FRAME WAS RUSTED. THE DEALER DID NOT OFFER ANY ASSISTANCE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO INFORMED HER NOT TO DRIVE THE VEHICLE BECAUSE IT WAS UNSAFE. THE VEHICLE WAS DEEMED NON-REPAIRABLE. THE CURRENT AND FAILURE MILEAGES WERE 77,000.

Sep 08, 2011

+ 1 more complaint for this component

VEHICLE SPEED CONTROL

5 complaints

DRIVING VEHICLE ON FREEWAY AND IT LOST POWER, RODE ROUGH AND WOULD ONLY MOVE ABOUT 5MPH. WRENCH LIGHT APPEARS ON THE DASHBOARD CONSOLE. ALL OTHER FUNCTIONS WERE NORMAL. IT WOULD REVERSE BUT WOULD NOT ACCELERATE FORWARD. HAD TO TOW TO DEALER. DEALER TURNED ON AND SAID IT WAS FUNCTIONING. WE HAD NO WARNING ABOUT AN ISSUE BEFORE THIS HAPPENED BEFORE. WE ARE CONCERNED THAT IT IS A SAFETY ISSUE BECAUSE IT CAN STOP WITHOUT WARNING IN DANGEROUS TRAFFIC SITUATIONS. WE FEEL IT IS THE ELECTRONIC THROTTLE BODY AS MANY OTHER PEOPLE HAVE EXPERIENCED WITH THEIR FORD VEHICLES.

Jun 06, 2017

TL* THE CONTACT OWNS A 2007 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE VEHICLE WAS NOT ABLE TO ACCELERATE AND STALLED. THE CONTACT MENTIONED THAT THE WRENCH AND THE CHECK ENGINE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC, WHO DIAGNOSED THAT THE ELECTRONIC THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,200.

Sep 30, 2014

TL*THE CONTACT OWNS A 2007 FORD EXPLORER. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH ON NORMAL ROAD CONDITIONS AND APPLIED PRESSURE TO THE ACCELERATOR PEDAL, FOLLOWED BY AN UNINTENDED ACCELERATION. THE DRIVER EXERTED EXCESSIVE FORCE TO STOP THE VEHICLE. THE CONTACT STATED THAT THE POLICE RADAR DETENTION CONTRIBUTED TO THE FAILURE. THE IDENTICAL FAILURES OCCURRED ON EIGHT SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING AND THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE FAILURE MILEAGE WAS 12,000. THE VIN WAS UNAVAILABLE. UPDATED 11/16/10. *LJ UPDATED 12/14/2011 *CN UPDATED 02/23/11

Jan 28, 2010

WE HAD JUST PURCHASED A NEW 2007 FORD EXPLORER, HAD ONLY BEEN DRIVING IT FOR THREE WEEKS, WE'D HADN'T EVEN MADE OUR FIRST PAYMENT YET. WE WERE AT A STOP AT A TRAFFIC LIGHT IN BUMPER-TO-BUMPER TRAFFIC, WHEN THE EXPLORER TOOK OFF BY ITSELF. BY THIS, I MEAN BOTH OF MY HUSBAND'S FEET WERE FIRMLY ON THE BRAKE PEDAL AND THE EXPLORER STARTED SURGING FORWARD BY ITSELF. TO AVOID COLLIDING WITH THE TRUCK IN FRONT OF US, HE TURNED THE VEHICLE TO GO DOWN BETWEEN THE TWO LANES, AND SCRAPED DOWN THE SIDES OF OTHER CARS. THE VEHICLE ONLY FINALLY STOPPED WHEN MY HUSBAND THREW THE VEHICLE IN THE PARK. THERE WAS VEHICLE DAMAGE TO TWO VEHICLES. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THEY PERFORMED COMPREHENSIVE DIAGNOSTICS AND TESTING. THEY COULD FIND NOTHING WRONG WITH THE VEHICLE. WE HAD SUPPLIED THEM WITH COPIES OF 30-100 OTHER FORMAL COMPLAINTS FROM CONSUMERS WHO HAD EXPERIENCED SIMILAR SURGING IN THEIR EXPLORERS. THEY SAID THERE WAS NOTHING WRONG WITH IT AND THEREFORE WOULD NOT BE REPAIRING ANYTHING. THIS IS A VERY DANGEROUS DEFECT! WE WERE LUCKY NO ONE WAS INJURED AND WE ARE AFRAID TO DRIVE IT IN CASE IT HAPPENS AGAIN. WITH THE NUMEROUS OTHER COMPLAINTS, MANY SERVICE BULLETINS TO FORD, YOU WOULD THINK THERE WOULD BE A RECALL OR AT LEAST SOME OTHER RECOURSE BESIDES "SORRY, THERE'S NOTHING WRONG WITH IT, HAVE A NICE DAY." *TR

Nov 03, 2007

Crash: 1

I WAS APPROACHING A STOP LIGHT INTERSECTION IN MY 2007 FORD EXPLORER. AS I BRAKED TO STOP, ALL OF A SUDDEN THE VEHICLE ON ITS OWN DOWNSHIFTED INTO A LOWER GEAR AND ACCELERATED PUSHING ME INTO THE INTERSECTION. AN ALERT DRIVER ENTERING THE INTERSECTION SAW WHAT WAS HAPPENING AND STOPPED IN TIME AVOIDING WHAT COULD HAVE BEEN A SERIOUS ACCIDENT. THE ONLY WAY I WAS ABLE TO SAFELY DRIVE THE VEHICLE BACK HOME THAT DAY WAS TO CAREFULLY PUT THE TRANSMISSION INTO NEUTRAL EACH TIME I WANTED TO SLOW DOWN OR STOP. THE DEALERSHIP WHERE I PURCHASED IT, WAS UNABLE TO DIAGNOSE AND REPAIR THE PROBLEM. *JB

Jan 10, 2007

WHEELS

5 complaints

IN MAY OF 2015 WHILE I WAS DRIVING, THE LEFT REAR WHEEL FELL OFF. NOW ON APRIL 5, 2016 WHILE MY WIFE WAS DRIVING, THE RIGHT FRONT WHEEL FELL OFF. TWO WHEELS FALLING OFF IN A PERIOD OF LESS THAN ONE YEAR. IN MY MIND THIS IS NOT A COINCIDENCE. IT IS A DANGEROUS SITUATION.

Apr 07, 2016

Crash: 1

MY HUSBAND NOTICED A SQUEAKING NOISE WHEN DRIVING. IT GOT WORSE AFTER A ROAD TRIP AND WE ISOLATED THE NOISE AS COMING FROM THE REAR PASSENGER SIDE. WE INVESTIGATED FURTHER AND DISCOVERED ONLY ONE LUG NUT WAS HOLDING THE TIRE ON, AND 2 OF THE PINS HAD SHEARED COMPLETELY OFF. WE IMMEDIATELY HAD THE VEHICLE TOWED TO THE MECHANIC. WE ENDED UP HAVING TO REPLACE THE ENTIRE AXLE. AFTER CHATTING ABOUT THE ISSUE AT WORK I DISCOVERED A COWORKER HAD THE EXACT SAME THING HAPPEN WITH HIS 2005 EXPLORER BUT HIS WHEEL ACTUALLY FELL OFF CAUSING $5,000 IN DAMAGE TO HIS VEHICLE (NO INJURIES OR ACCIDENT). IS IT POSSIBLE THERE IS SOME DEFECT?

Jun 01, 2015

TL* THE CONTACT OWNS A 2007 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE FRONT PASSENGER'S SIDE WHEEL SEPARATED FROM THE VEHICLE, CAUSING DAMAGE TO THE FRONT END. THE VEHICLE WAS TOWED TO THE MECHANIC, WHO INSPECTED THE VEHICLE AND FOUND THAT THE WHEEL LUG NUTS WERE SHEARED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 130,000.

Mar 18, 2013

TL* THE CONTACT OWNS A 2007 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 75 MPH, THE STEERING WHEEL BEGAN SHAKING AND CONTACT WAS UNABLE TO TURN WHEEL. THE CONTACT STOPPED ON THE EMERGENCY LANE AND THE FRONT PASSENGER SIDE WHEEL FELL OFF. THE VEHICLE WAS TOWED TO A DEALER WHO STATED THAT THE LUG NUTS CAME OFF, AND WAS POSSIBLY DUE TO SOMEONE NOT ADJUSTING THEM APPROPRIATELY. THE FAILURE RECURRED AND THE FRONT DRIVER SIDE WHEEL MOVED UNSTEADILY, AND ALMOST CAME OFF. THE CONTACT STATED THAT THE LUG NUTS CAME OFF AGAIN. THE DEALER HAS NOT INSPECTED THE VEHICLE FOR THE RECENT FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CURRENT MILEAGE WAS 123,000. THE FAILURE MILEAGE WAS 80,000.

Aug 15, 2012

ON APRIL 25, 2011 AT A APPROXIMATELY 10 AM, MY WIFE AND I WERE TRAVELING IN OUR 2007 EXPLORER GOING SOUTHBOUND ON RT 5 PASSING STOCKTON CA. I WAS DRIVING; MY WIFE WAS IN THE FRONT PASSENGER SEAT. WE WERE IN THE MIDDLE LANE OF THIS 3 LANE HIGHWAY IN MODERATE 75 MPH TRAFFIC AND ABOUT MILE NORTH OF EXIT #473 WHEN SUDDENLY AND WITHOUT ANY PREVIOUS WARNING (SUCH AS THE WAY A VEHICLE HANDLES WHEN A TIRE IS GOING FLAT OR A WHEEL IS COMING LOOSE), THERE WAS A LOUD BANG ACCOMPANIED BY HIGH VIBRATION AND A LOUD RUMBLING NOISE LIKE A TIRE BLOWOUT. THE NOISE AND VIBRATION LASTED A SECOND OR SO, THEN STOPPED FOR A SECOND OR SO, THEN RESUMED AGAIN FOR ANOTHER SECOND OR SO AFTER WHICH THE VIBRATION STOPPED AND THE LOUD RUMBLING NOISE WAS REPLACED BY A LOUD STEADY SCRAPING/GRINDING NOISE. I GOT ONTO THE SHOULDER OF THE HIGHWAY IN ABOUT 15 SECONDS. DURING THIS I HAD NO SIGNIFICANT DIFFICULTY IN STEERING OR CONTROLLING THE EXPLORER. THE PASSENGER SIDE REAR WHEEL HAD COME OFF. ALL 5 LUG BOLTS WERE FRACTURED THROUGH AND ALL BUT THEIR SHORT PORTIONS THAT ARE THREADED INTO THE HUB, WERE MISSING. A LONG SKID MARK FROM THE #2 LANE OVER TO THE SHOULDER WAS DONE BY THE REAR WHEEL'S STABILIZER FRAME AND ASSOCIATED LINKAGES HAVING BEEN SCRAPED OVER THE PAVEMENT. THE LAST TIME THE LUG BOLTS AND LUG NUTS ON THIS WHEEL WERE REMOVED AND REINSTALLED WAS OVER 8,000 MILES AGO WHEN THE BRAKES WERE INSPECTED. THE TORQUES ON THE LUG NUTS ON THE REMAINING 3 WHEELS WERE NOW MEASURED AND FOUND TO BE PER EXPLORER SHOP MANUAL SPECIFICATIONS. I AM CONCERNED ABOUT THE SAFETY OF THE LUG BOLTS IN OTHER VEHICLES THAT HAVE SIMILAR LUG BOLTS FROM THE SAME BATCH AS IN MINE. I HAVE THE HUB WITH THE PORTIONS OF THE FRACTURED LUG BOLTS STILL THREADED INTO IT, AND IT IS AVAILABLE FOR EXAMINATION BY NHTSA IF THAT WILL HELP IN DETERMINING IF A MORE WIDESPREAD LUG BOLT SAFETY ISSUE EXISTS. *TR

May 09, 2011

VISIBILITY

5 complaints

THE VISOR ON THE DRIVER SIDE, THE MIRROR ASSEMBLY HAS SEPARATED FROM THE VISOR AND ON THE PASSENGER SIDE THE COVER OF THE MIRROR ASSEMBLY HAS SNAPPED. THE PASSENGER SIDE MIRROR IS RARELY USED SINCE A PASSENGER IS RARELY IN THE SEAT. THE CLIPS HOLDING THE DRIVER SIDE MIRROR ASSEMBLY SNAPPED OFF AND THE ONLY THING HOLDING THE MIRROR ON IS THE FEED LINE FOR THE MIRROR LAMP. *JS

Dec 31, 2014

TL* THE CONTACT OWNS A 2007 FORD EXPLORER. WHILE DRIVING AT LOW SPEEDS, THE REAR WINDOW EXPLODED AND CAUSED GLASS TO SHATTER THROUGHOUT THE VEHICLE. THE CONTACT MENTIONED THAT THE WEATHER WAS ABOVE FREEZING AND THE REAR DEFROSTER WAS ACTIVATED WHEN THE FAILURE OCCURRED. THE CONTACT SUSTAINED MINOR LACERATIONS. THE VEHICLE HAD NOT BEEN DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.

Dec 11, 2014

TL* THE CONTACT OWNS A 2007 FORD EXPLORER. WHILE DRIVING AT 65 MPH, THE DRIVERS SIDE WINDOW SHATTERED WITHOUT WARNING. THE POLICE WERE CONTACTED AND ADVISED THAT NOTHING HAD HIT THE WINDOW TO CAUSE IT TO SHATTER. THE DEALER STATED THEY WERE AWARE OF THE FAILURE BUT ADVISED GOING THROUGH HER INSURANCE COMPANY FOR REPAIRS. THE VEHICLE WAS REPAIRED THROUGH HER INSURANCE COMPANY. THE FAILURE MILEAGE WAS 44,500 AND THE CURRENT MILEAGE WAS 44,512.

May 25, 2010

TL*THE CONTACT OWNS A 2007 FORD EXPLORER. THE CONTACT HEARD A RUMBLING NOISE WHENEVER HE ROLLED DOWN THE REAR WINDOWS. WHILE DRIVING VARIOUS SPEEDS WITH THE WINDOWS DOWN, THE VEHICLE VIBRATES SEVERELY. THE DEALER STATED THAT THERE WAS A DESIGN DEFECT, BUT COULD NOT REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS 34,012.

Jun 04, 2009

CANNOT DRIVE SAFELY AT NIGHT WITH THE HEATED WINDSHIELD IN MY 2007 FORD XLT EXPLORER THAT I JUST PURCHASED USED TODAY. *TR

Nov 22, 2008

SERVICE BRAKES, HYDRAULIC

4 complaints

WAS APPROACHING A RED LIGHT AND APPLIED PRESSURE TO BRAKE PEDAL. THE BRAKE PEDAL HAS HARD AND WOULDN'T DEPRESS. THE ABS AND TRACTION CONTROL LIGHTS CAME ON AND THE VEHICLE CONTINUED THROUGH THE RED LIGHT. FORTUNATELY THERE WAS NO ONE IN FRONT OF ME OR ANY CROSS TRAFFIC. RELEASING THE BRAKE PEDAL AND REAPPLYING WITH THE ABS AND TRACTION CONTROL LIGHTS ON THE VEHICLE WAS FINALLY ABLE TO STOP. CAREFULLY DROVE THE VEHICLE HOME AND HAD IT TOWED TO THE DEALER THE FOLLOWING MORNING. DEALER DIAGNOSED IT AS THE FRONT HUBS BEING DEFECTIVE. THE HUB BEARINGS WERE SO LOOSE THAT THE ABS SENSOR AND SPEED RING WERE NOT IN CLOSE PROXIMITY TO EACH OTHER. DEALER REPLACED HUBS AND VEHICLE IS NOW FUNCTIONING PROPERLY. *TR

Jul 25, 2011

THE MASTERCYLINDER IS GOING UP ON MY 07 EXPLORE AND IT TAKES ME 2 TIME THE SPACE TO STOP. *TR

Oct 27, 2010

TL* THE CONTACT OWNS A 2007 FORD EXPLORER. WHEN HE ATTEMPTED TO ACCELERATE AFTER FUELING THE FUEL TANK, THE VEHICLE CAME TO COMPLETE STOP, WITHOUT BRAKE APPLICATION. THE VEHICLE DID NOT STALL. THE VEHICLE WAS TAKEN TO THE DEALER. HE WAS ADVISED THAT THE ABS BRAKING GEAR HAD FRACTURED. THE VEHICLE WAS SERVICED AT A LOCAL MECHANIC SHOP. THE CURRENT AND FAILURE MILEAGES WERE 36000.

Dec 09, 2009

NEW VEHICLE PURCHASE IN ORLANDO, FL ON 09-07-07. TOOK TO LOCAL FORD DEALER IN MEMPHIS, TN ON 09-10-07 WITH ISSUE OF VEHICLE PULLING AND STEERING WHEEL VIBRATION WHEN BRAKING, (1300 MILES ON VEHICLE). FORD SAID THE ROTORS WERE GLAZED AND WARPED, (FORD SERVICE EMPLOYEES UNABLE TO EXPLAIN HOW OR WHY THIS OCCURRED WITH ONLY 1300 MILE ON VEHICLE). FORD RESURFACED ROTORS,(FORD STATED THEY ARE ONLY REQUIRED TO RESURFACE ROTORS, NOT REPLACE THEM UNDER WARRANTY). FORD DID NOT REPLACE BRAKE PADS OR DO ANY OTHER BRAKE JOB ASSOCIATED REPAIR/REPLACEMENT. ROTORS WERE RESURFACED WITH OVER HALF USABLE BRAKE SURFACE REMOVED. I EXPLAINED TO FORD THAT WITH SO MUCH BRAKE SURFACE GONE THE NEXT TIME THE ROTORS ARE SERVICED, THE ROTORS WILL MOST CERTAINLY NEED TO BE REPLACED AT OWNERS EXPENSE. (THIS REPAIR HAS ELIMINATED THE FIRST RESURFACING OPTION FOR THE CONSUMER). *TR

Oct 24, 2007

UNKNOWN OR OTHER

3 complaints

WHILE DRIVING THE CAR JUST CUT OFF. NO WARNING .

Apr 24, 2019

REAR LIFT GATE GLASS SHATTER DURING THE TIME OF THIS INCIDENT MY VEHICLE HAD BEEN PARKED IN MY DRIVEWAY, ON A COUNTY ROAD FOR 12 DAYS. ALL WINDOWS WERE ROLLED UP THE FULL DURATION OF THAT TIME. THE TEMPURATERS RANGED FROM THE MID 70S TO MID 90S. WHILE PARKED IT WAS DETECTED THAT THE REAR LIFT GAT GATE GLASS HAD SHATTERED. THERE WERE NO OBJECTS FOUND IN OR AROUND THE VEHICLE THAT COULD HAVE EITHER BEEN THROWN, HIS AGAINST OR FALLEN INTO THE WINDOW CAUSING THIS DAMAGE. THERE APPEARED TO BE APPROXIMATELY THE SAME AMOUNT OF GLASS OUTSIDE OF THE VEHICLE AS WAS INSIDE. A REPORT HAS BEEN FILED WITH THE LOCAL SHERIFF DEPARTMENT AND IS ON FILE.

Aug 30, 2018

WHILE THE VEHICLE WAS PARKED IN A CHURCH PARKING LOT, I HAD JUST EXITED THE DRIVER'S DOOR AND IT WAS STILL OPEN, THE TAILGATE WINDOW EXPLODED

Feb 20, 2017

SERVICE BRAKES

3 complaints

POWER BRAKE BOOSTER FAILURE. DIAPHRAGM INSIDE THE BRAKE BOOSTER FAILED SUDDENLY CAUSING A HARD TIME TO STOP WHEN TRAVELING AT A HIGHWAY. NO CRASH INVOLVED BUT HAD TO USE THE SHOULDER FOR EXTRA STOPPING DISTANCE.

Feb 13, 2019

TL* THE CONTACT OWNS A 2007 FORD EXPLORER. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 18,000. THE VIN WAS NOT AVAILABLE.

Sep 05, 2014

WITH OUTSIDE TEMPERATURES BETWEEN 90 F AND 100 F, APPLYING SERVICE BRAKES, A GROANING NOISE IS GENERATED BY THE POWER BRAKE BOOSTER. THE PERFORMANCE OF THE BRAKE SYSTEM SEEMS TO BE SLIGHTLY COMPROMISED. THE NOISE OR LOSS OF EFFECTIVENESS IS NOT PRESENT IN TEMPERATURES BELOW 90 F. I HAD THE EXACT SAME ISSUE ON A 2011 MUSTANG GT. THE DEALER REPLACED THE BRAKE BOOSTER UNDER WARRANTY, PROBLEM SOLVED. THEY TOLD ME FORD WAS RE-DESIGNING THE COMPONENT. *TR

Sep 10, 2013

POWER TRAIN,ENGINE

3 complaints

TL* THE CONTACT OWNS A 2007 FORD EXPLORER. THE CONTACT STATED THAT IMMEDIATELY AFTER THE VEHICLE WAS STARTED, THE CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT INSPECTED THE VEHICLE AND THAT THE 02 SENSOR WAS DEFECTIVE. THE CONTACT MENTIONED THAT IN THE PROCESS OF REPLACING THE 02 SENSOR, HE NOTICED SEVERAL BARE WIRES. THE INSULATION ON THE WIRES HAD ROTTED AND FALLEN OFF THE SENSORS. AS A RESULT, THE WIRES NEEDED TO BE REPLACED. IN ADDITION, THE CONTACT PULLED DOWN THE TRANSMISSION WIRE HARNESS AND NOTICED THAT 15 WIRES WERE AFFECTED. ALSO, THE COOLING TEMPERATURE SENSOR HAD THE SAME PROBLEM. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 140,000. UPDATED 11/12/15*LJ *CN

Aug 06, 2015

UNABLE TO ACCELERATE WITHOUT JERKING OR HESITATION. FELT LIKE TRUCK WAS GOING TO STALL OUT. ENGINE LIGHT CAME ON ALONG WITH WRENCH LIGHT. SHIFTED HARD. ENDED UP HAVING TO REPLACE THE SHIFT SOLENOID PACK, HAD THE TRANSMISSION SERVICED AND RE CALIBRATED AND STILL HAVE ISSUES WITH POOR ACCELERATION . PROBLEM STILL NOT RESOLVED.

Jun 23, 2015

I BOUGHT THIS VEHICLE USED THROUGH A CERTIFIED FORD DEALERSHIP WHERE MY FATHER WORKS AND I HAD BOUGHT ALL MY PREVIOUS CARS IN APRIL 2012. IT ONLY HAD ONE PREVIOUS OWNER, NO MAJOR HISTORY AND WAS COMPLETELY UPGRADED BY THE PREVIOUS OWNER. I HAD IT COMPLETELY CHECKED OUT, HAD THE TRANNY FLUSHED, TWICE, AND ALL SEEMED OKAY. NO WARRANTY OF ANY KIND WAS AVAILABLE DUE TO FORD POLICY... SUPPOSEDLY. I MOVED TO TEXAS IN JUNE OF 2012 AND IT DID OKAY. THEN ONE DAY, IN SEPTEMBER, I HAD MY HUSBAND AND CHILDREN IN THE SUV AND ALL OF SUDDEN IT JUST STARTED ACTING STRANGE, WOULDN'T SPEED UP, THE RPM'S WOULD GO CRAZY, THE NOISE SOUNDED HORRIBLE AND THEN IT JUST STOPPED MOVING. LUCKILY WE WERE JUST HEADING OUT OF TOWN AND NOT YET ON THE MAJOR HIGHWAY. WE GOT IT MOVED TO A SERVICE STATION AND HAD TO CALL OUR INSURANCE COMPANY TO TOW OUR VEHICLE TO A FORD DEALERSHIP. WE HAD TO WAIT MORE THAN AN HOUR FOR A RIDE HOME. WE WERE NOW WITHOUT A VEHICLE IN A NEW STATE. I WAS TOLD THAT THE ONLY FIX WAS TO REPLACE THE TRANSMISSION. I PUT $4000 DOWN ON THIS VEHICLE, FINANCED THE REST AND SPENT THE REST OF OUR SAVINGS TO MOVE FROM NE TO TX. I HAD NO EXTRA CASH TO SPEND $4000 TO FIX IT. I WAS TOLD TO LET THE BANK TAKE IT AND GET ANOTHER VEHICLE. I HAD TO COME UP WITH $1000 DOWN AND GET A LOWER QUALITY VEHICLE AND HAVE THE BANK TAKE IT BACK. THEY SOLD IT AT AUCTION FOR ONLY $4000 SO WE STILL OWE $13000! I HAD THE VEHICLE FOR ONLY 5 MONTHS AND BECAUSE OF A FORD PROBLEM I OWE $13000?!?!?! THIS IS NOT RIGHT. I HAVE BEEN A LOYAL FORD GIRL AND FORD MECHANIC'S DAUGHTER MY ENTIRE LIFE AND THIS IS WHAT I GET?! I WANT TO KNOW WHAT CAN BE DONE OR WHAT FORD WILL DO ABOUT THIS. I'M BROKE AND MY CREDIT DESTROYED BECAUSE OF THIS. I DON'T LIKE HOW EVERYONE SUES PEOPLE BUT I AM READY TO SUE! UGH!! I JUST WANT ANSWERS AND RESULTS!!!!!!! *TR

Mar 13, 2013

TIRES,WHEELS

3 complaints

DRIVING 40 MPH WHEN LOW PRESSURE WARNING CAME ON. CHECK TIRE IN ONE THE PRESSURE WAS 25 PSI. THIS HAS HAPPEN OVER 7 TIMES ON THE TIRES . IT HAS COST ME OER $250 TO FIX ALL TIRES. NOBODY SEEMS TO KNOW WHY. I BOUGHT THE FORTERA TRIPLETHREAD TIRE SEEMING THERE WERE THE BEST. NOW I HAVE 30000 MILES ON TIRES AND THE TIRE PLACE SAUS I HAVE ABOUT A YEAR ON THEM . TO THIS DAY I AM STILL HAVING LOW PRESSURE WARNINGS COME UP MONTHLY. THE TIRE PLACE WHERE I WENT SAID TO PUT EXTRA AIR IN TIRES AN KEEP DOING THAT TILL I GET NEW TIRES.DON'T KNOW WHAT TO DO? ..... [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Aug 19, 2012

TIRE VALVE STEMS FAILED EVENTUALLY ON ALL 5 TIRES. GRADUALLY ON EACH TIRE OVER TIME AND SOMETIMES AT HIGHWAY SPEEDS. 1 TIRE WAS RUINED AND HAD TO BE REPLACED WITH HALF IT'S TREAD LIFE LEFT. I DID REPLACED ALL VALVE STEMS AT MY EXPENSE. TOTAL $140.00 1 NEW TIRE 5 STEMS. I FEEL FORD SHOULD HAVE NOTIFIED ME OF THE DEFECT FOR THE SAFETY OF MY FAMILY AND ME. I WAS NOT NOTIFIED BY FORD OF THE STEM VALVE FAILURE. I PURCHASED THE VEHICLE AT A FORD DEALER USED IN 2009. *TR

Dec 04, 2011

THIS VEHICLE CONSISTENTLY HAD ISSUES WITH AIR PRESSURE IN THE TIRES. IT HAD A AUTO DETECT SYSTEM, BUT ON A REGULAR BASIS THE WARNING LIGHT WOULD COME ON FOR LOW AIR. THIS HAPPENED EVERY COUPLE OF MONTHS FOR THE LIFE OF THE VEHICLE. THE VEHICLE ALSO HAD EXTREME TIRE WEAR. TIRES WERE ROTATED EVERY 6,000 MILES AS RECOMMENDED AND REPLACEMENT TIRES WERE PURCHASED FAR TOO OFTEN DUE TO UNEVEN WEAR. *TR

Oct 18, 2011

FUEL/PROPULSION SYSTEM

2 complaints

CAR HESITATES AT FIRST START UP IN THE MORNING. AND SOMETIMES WHEN TURN OFF AND THEN TURN ON.

Jan 12, 2019

WHEN ATTEMPTING TO FILL THE FUEL TANK IT TAKES FUEL VERY SLOWLY AND MOST OF THE TIME FUEL WILL COME BACK OUT OF THE FILL TUBE GETTING ON ANYONE FILLING THE VEHICLE. THIS IS A MAJOR SAFETY ISSUES DUE TO THIS COULD CAUSE A FIRE AND FUEL COULD CAUSE SKIN IRRITATION. THIS IS ALSO AN ENVIRONMENTAL HAZARD DUE TO FUEL ALSO GETS ON THE GROUND THE VEHICLE AND ANYTHING ELSE WITHIN 2 FEET OF THE FILLER DOOR OF THE VEHICLE. THE FUEL TANK IS NOT VENTING PROBABLY TO LET THE FUEL ENTER AND AIR TO ESCAPE WHICH MAKES THE FUEL BACK UP INTO THE FILL TUBE AND WHEN THE AIR COMES BACK OUT IT SENDS THE FUEL OUT WITH IT. THIS HAPPENS AT EVERY FILL UP AND IT CAN TAKE UP TO 30 MINUTES TO FILL THE VEHICLE AND NOT GET SOAKED IN GAS HEAVEN FORBID SOMEONE WOULD LIGHT A MATCH BY YOU AFTER FILLING THE VEHICLE.

Aug 05, 2016

ELECTRICAL SYSTEM,SEATS

2 complaints

ON SEVERAL OCCASIONS WHILE DRIVING DURING THE PAST SEVERAL MONTHS, THE POWER SEAT HAS MOVED BACKWARDS ON ITS OWN, CAUSING PROBLEMS IN REACHING THE PEDALS SAFELY. IN SEVERAL INCIDENTS WHEN THIS OCCURRED, THE INTERIOR LIGHTS ALSO TURNED ON. TWO OF THE TIMES THIS HAPPENED, IT WAS WHEN I HAD TO HONK THE HORN, BUT HAS HAPPENED ON OTHER OCCASIONS AS WELL. TONIGHT, WHILE MAKING A RIGHT TURN, THE INTERIOR LIGHTS CAME ON AND THE SEAT MOVED BACKWARDS, THEN THE VEHICLE DIED - ALL ELECTRICAL COMPONENTS WENT DEAD. I COULD EASILY HAVE BEEN REAR-ENDED WHILE TRYING TO GET THE VEHICLE RE-STARTED AND THIS IS A HUGE SAFETY ISSUE.

Dec 17, 2015

WHILE DRIVING AT 55MPH THE DRIVERS POWER SEAT MOVED TO THE FULL BACK POSITION. THIS AS HAPPENED AT ANY SPEED MANY TIMES IN THE PASS FEW MONTHS. A SHORT OPERATOR OF THE VEHICLE CAN NOT APPLY THE BRAKES TO STOP THE VEHICLE IF NEEDED. YOU MUST REACH DOWN AND MOVE THE SEAT FORWARD WITH THE POWER SWITCH LOCATED ON THE SIDE OF THE DRIVERS SEAT. THIS PROCEDURE TAKES TO LONG IF YOU NEED TO COME TO A QUICK STOP. THIS A BIG SAFETY ISSUE. THE LOCAL FORD DEALER AS NO IDEA WHAT IS WRONG WITH THE VEHICLE. *TR

Sep 18, 2012

ELECTRICAL SYSTEM,EXTERIOR LIGHTING

2 complaints

NOTICED WATER WHILE RAINING WAS COMING FROM THE LIGHTING/HEATING PANEL AT TOP-ROOF PANEL THAT CONTROLS HEATING, AIR AND LIGHTS AFTER ENTERING THE VEHICLE. WATER CONTINUED TO LEAK INTO THE VEHICLE UNTIL THE RAIN STOPPED, THEN LIGHTS INSIDE THE TRUCK CAME ON WHILE DRIVING AT NIGHT WHICH CAUSED DRIVER TO SWERVE FROM LIGHTS COMING ON WITHOUT WARNING. AS OF THIS DATE, TRUCK IS IN BODY SHOP FOR REPAIRS OF WATER LEAK THROUGH THE LIGHTING/HEATING CONTROL SWITCHES. LIGHT SWITCH HAD TO BE SET TO OFF UNTIL CAN BE FIXED OR LIGHTS NOW CONTINUE TO COME ON RANDOMLY WHEN DRIVING AND CONTINUES TO LEAK WHENEVER IT RAINS. ALSO, NOTE THIS STARTED AFTER THE HEAVY RAINS OF HURRICANE SANDY. HAVE OWNED OTHER SUVS BY OTHER MAKERS AND NEVER HAD ANYTHING LIKE THIS TO HAPPEN! *TR

Dec 11, 2012

RUNNING AND TAIL LIGHTS NOT WORKING. TAIL AND RUNNING LIGHTS WILL NOT COME ON WITH USE OF MANUAL OR AUTOMATIC LIGHT CONTROLS. FOUND BLOWN FUSE AND REPLACED FUSE. FUSE FAILED AGAIN WHEN ATTEMPTING TO TURN ON RUNNING AND TAIL LIGHTS. BRAKE AND TURNING LIGHTS WORK. DEALERS SERVICE WRITER REPORTED THAT INSPECTION FOUND UNDER THE DASH "SMART JUNCTION BOX" FAULTY AND A SECOND 2007 EXPLORER WAS IN THE SHOP THAT DAY FOR THE SAME REASON. *JB

Feb 17, 2007

SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROL

2 complaints

I WAS COASTING UP TO A STOP LIGHT AND BEGAN APPLYING THE BRAKES. THE BRAKES DID NOT SEEM TO BE STOPPING THE CAR AND I REALIZED THAT THE ENGINE WAS RUNNING AT 3000 RPMS WHILE MY RIGHT FOOT WAS APPLYING THE BRAKES. SO THE ACCELERATION OCCURRED AFTER APPLYING THE BRAKES. I WAS ABLE TO GET THE CAR TO A STOP AND PUT IT INTO PARK WITHOUT HITTING THE CAR IN FRONT OF ME. I TURNED OFF THE IGNITION IMMEDIATELY AFTER STOPPING AND HAD THE CAR TOWED TO THE DEALERSHIP. I WILL NOT HAVE AN ANSWER FROM THEM BEFORE MONDAY. *TR

Jul 28, 2012

IN ATTEMPTING TO SLOW DOWN OUR COMPANY'S 2007 FORD EXPLORER I INADVERTENTLY PRESSED BOTH THE BRAKE PEDAL AND GAS PEDAL AT THE SAME TIME WITH THE SAME FOOT, CAUSING THE VEHICLE TO SPEED UP INSTEAD. I HAVE PREVIOUSLY EXPERIENCED THIS IN A RENTAL FORD CROWN VICTORIA. THERE WAS NO ACCIDENT, AND THERE WERE NO INJURIES, OTHER THAN A BRIEF PANIC ATTACK. MY SOLUTION WAS NOT DRIVE THE COMPANY'S VEHICLE, BUT INSTEAD DRIVE MY OWN CHEVROLET. *AK

Jun 20, 2007

POWER TRAIN,ELECTRICAL SYSTEM

2 complaints

2007 FORD EXPLORER MAKING A LOUD ROARING SOUND UPON ACCELERATION. I FINALLY GOT IT TO DO IT AT THE DEALER. THE SERVICE MANAGER, LEAD TECH AND MYSELF WENT FOR A RIDE. THEY AGREED THAT THE FAN CLUTCH WAS LOCKING UP AND FELT THAT A SIMPLE R&R WOULD FIX IT. HOWEVER AT THE LAST MINUTE THE SERVICE MANAGER DECIDED TO CALL FORD ENGINEERING AND HE TALKED TO AN ENGINEER WHO EXPLAINED THAT THE FAN CLUTCH IS CONTROLLED BY THE PCM (MODULE) AND THAT REPLACING THE FAN WOULD NOT SOLVE THE ISSUE. HE EXPLAINED THAT FOR SOME REASON THE PCM THINKS THE ENGINE IS OVERHEATING AND IT IS TRYING TO INCREASE AIR FLOW THROUGH THE RADIATOR. MAKES SENSE. HOWEVER THERE ARE NO CODES SHOWING AN OVERHEATING PROBLEM. HMMMM'' UPON FURTHER INVESTIGATION IT WAS FOUND THAT THE TRANS WAS THROWING OF AN OVERHEAT CODE! I'M NOT SURE WHY THAT WAS NOT APPARENT FROM THE BEGINNING. THE LAPTOP SHOWED THE TRANS TEMP AT 270!. NO WAY! SO UP ON THE LIFT, AND PHYSICALLY CHECK THE TRANS TEMP AND FLUID TEMP. WELL, 160 ALL DAY LONG! TURNS OUT THAT THE THERMO BYPASS WAS FAULTY AND WAS MISINFORMING THE PCM THAT THE TRANS WAS OVERHEATING AND THE PCM WAS LOCKING UP THE FAN CLUTCH TO PULL MORE AIR TO COMPENSATE. REPLACED THE THERMO BYPASS AND SO FAR PROBLEM SOLVED. TO DO THIS YOU MUST DROP THE TRANS PAN AND REMOVE THE VALVE BODY AS THE THERMO BYPASS IS LOCATED IN THE VALVE BODY. *TR

Sep 21, 2010

ELECTRONIC THROTTLE BODY IN MY 2007 NEEDS TO BE REPLACED. I HAVE NOT HAD THE CAR LONG ENOUGH TO HAVE THIS PROBLEM. I HAVE BEEN TOLD THIS NEEDS TO BE REPLACED AT A HIGH COST. *TR

Sep 13, 2010

SERVICE BRAKES, HYDRAULIC,POWER TRAIN

2 complaints

ALMOST FROM DAY ONE I THOUGHT THERE WAS A TRANSMISSION PROBLEM. FORD NEVER INFORMED ME, SO I WAITED UNTIL IT WAS NOTICEABLE ENOUGH TO DROP IT OFF AT A FORD DEALERSHIP FOR REPAIR. WHEN COMING TO A STOP THE TRANSMISSION KICKED AS IF SOMEONE HAD RUN INTO THE BACK OF US OR THE TRANSMISSION WOULD UNEXPECTEDLY LUNGE THE SUV FORWARD AS IT CAME TO A STOP. THE CONSUMER STATED IN ORDER FOR THE DEALERSHIP TO FIX THE PROBLEM, THEY HAD TO REPROGRAM AND REPLACE THE BAD SOFTWARE PART WITH A NEW SOFTWARE PART. EVEN THOUGH THE TRANSMISSION WAS REPROGRAMMED, THE CONSUMER WAS INFORMED THE PROBLEM MOST LIKELY WOULD RETURN. THE CONSUMER ALSO STATED THERE WAS A PROBLEM WITH THE BRAKES. UPDATED 04/07/10.

Mar 10, 2010

I AM HAVING PROBLEMS WITH MY BRAKES BLEEDING DOWN IT IS TO GO IN THE SHOP IN A COUPLE OF DAYS..I HAVE ALSO HAD THE SURGING PROBLEM AS OTHERS HAVE HAD. MY CAR WAS TAKEN TO A LOCAL FORD DEALERSHIP WERE THEY KEEP IT FOR A COUPLE OF DAYS. THEY DID HAVE TO RESET THE COMPUTER AND THE SURGING HAS STOPPED AND HAD NO PROBLEMS SINCE THEN. *TR

Oct 02, 2008

STEERING,SUSPENSION,AIR BAGS

1 complaint

The contact's brother-in-law owned a 2007 Ford Explorer. The contact stated that while her brother-in-law was driving 60-62 MPH, her husband was sitting in the front passenger's side seat, the contact was sitting in the rear passenger's side seat and her sister was sitting in the rear driver's side seat. The contact stated that the front passenger's side end of the vehicle collapsed and hit the ground inadvertently. The driver lost control of the steering wheel, and the vehicle rolled over three times and landed on its wheels. The air bags failed to deploy. The contact was knocked unconscious temporarily. The contact's sister and brother-in-law were able to exit the vehicle. The contact was able to exit the vehicle and stood in front of the passenger's side door attempting to assist her husband out of the vehicle. The emergency units cut the front passenger's side seat belt and assisted the contact's husband out of the vehicle. The contact's husband was air lifted to the hospital, where it was diagnosed that he had sustained a broken neck and was paralyzed from the neck down. The contact's husband received medical assistance in the hospital for 5 months until he passed away. The contact, her sister and brother-in-law were transported to the hospital. The contact sustained a broken sternum and received medical assistance. The contact's sister sustained a fractured neck. Both the contact's sister and brother-in-law had undergone back surgery. A police report was filed. The vehicle was towed to tow yard, where it was totaled. The contact related the failure to NHTSA Campaign Number: 07V181000 (Steering). The dealer and the manufacturer were not notified of the failure. The failure mileage was unknown. The VIN was not available.

Nov 29, 2023

Crash: 1

Injuries: 4

POWER TRAIN,ENGINE,VISIBILITY/WIPER

1 complaint

TL* THE CONTACT DRIVES A 2007 FORD EXPLORER OWNED BY THE PHILADELPHIA SCHOOL DISTRICT. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HESITATED WHILE DEPRESSING THE ACCELERATOR PEDAL. THE CONTACT STATED THAT THE TRANSMISSION AND ENGINE WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE PASSENGER SIDE MIRROR WAS DETACHED AND WAS RE-ATTACHED WITH A PIECE OF GLASS AND TAPE. THE CONTACT STATED THAT THE FAILURES WERE REPORTED TO THE SUPERVISOR AS WELL AS DOCUMENTED IN A VEHICLE REPORT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR REPAIRS, BUT THE FAILURE PERSISTED. THE CONTACT ALSO STATED THAT SEVERAL OTHER FORD EXPLORERS IN THE PHILADELPHIA SCHOOL DISTRICT FLEET WERE UNSAFE TO DRIVE AS THEY EXHIBITED HESITATION AND STALLING. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURES. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE FAILURE MILEAGE WAS UNKNOWN.

Dec 04, 2018

AIR BAGS,SEATS

1 complaint

WHILE DRIVING MY VEHICLE, MY DRIVER SIDE SEAT WILL MOVE BY ITSELF. IT'S HAPPENED SEVERAL TIMES AND IS VERY SCARY KNOWING I CANT REACH THE GAS OR BRAKE PEDAL WHILE DRIVING WHEN IT HAPPENS. MY HEATED SEAT DOESNT WORK PROPERLY EITHER I DONT KNOW IF THIS IS ALL PART OF THE PROBLEM OR NOT. THE SIDE AIRBAG ON MY DRIVER SEAT ALSO IS BULGED OUT MORE THEN IT SHOULD BE I BELIEVE.

Nov 14, 2018

STEERING,ELECTRICAL SYSTEM,AIR BAGS

1 complaint

AFTER STARTING VEHICLE, AIR BAG INDICATOR LIGHT COMES ON (NOT EVERY TIME) AND SEAT MOVES TO THE IGNITION OFF POSITION. TURN ENGINE OFF AND RESTART AND AIR BAG LIGHT AND SEAT POSITION MAY OPERATE CORRECTLY BUT NOT ALWAYS. IF IT OCCURS AGAIN, ONLY AFTER TURNING VEHICLE OFF AND RESTARTING A NUMBER OF TIMES WILL THE AIR BAG LIGHT AND SEAT POSITION REMAIN IN THE CORRECT POSITIONS.

Sep 24, 2018

VEHICLE SPEED CONTROL,ENGINE

1 complaint

TL* THE CONTACT OWNS A 2007 FORD EXPLORER. WHILE DRIVING 25 MPH, THE VEHICLE SUDDENLY LUNGED FORWARD AND STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, WHILE DRIVING, THE IGNITION KEY MOVED AND CAUSED THE VEHICLE TO LOSE POWER AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000. THE VIN WAS UNAVAILABLE.

Sep 15, 2016

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE

1 complaint

I BOUGHT THE CAR FROM A FORD DEALER USED 2 YEARS AGO. IT WAS A ONE OWNER VEHICLE. THIS PROBLEM STARTED ABOUT SIX MONTHS AFTER PURCHASE AND HAS BEEN CONTINUING SINCE AND OVER THE LAST 3 MONTHS HAS BEEN MORE AND MORE FREQUENT. CAR WILL SUDDENLY DISPLAY THE YELLOW BOX AND WRENCH ON THE STATUS SCREEN IN DASH BOARD AND IF CRUISE IS SET, THE CRUISE WILL TURN OFF. IT WILL START LUNGING, THEN STOP COMPLETELY. AFTER SEVERAL TRIES I CAN FINALLY GET IT STARTED. THEN IT WILL START RUNNING, STOP, START AND WILL ONLY REV TO LOW RPM'S AND MOVE VERY SLOWLY. THE SAFETY ISSUE OCCURS WHEN IT COMPLETELY STOPS RUNNING SUDDENLY WHILE TRAVELING AT 40-70 MPH. THE POWER STEERING NO LONGER WORKS AND THE POWER BRAKES ARE VERY HARD TO USE.

May 31, 2016

UNKNOWN OR OTHER,VISIBILITY/WIPER

1 complaint

WHILE VEHICLE WAS STATIONARY/PARKED, BACK LIFT GATE GLASS EXPLODED. THIS HAPPENED ON DECEMBER 26, 2015. AFTER HAVING IT PROFESSIONALLY REPLACED, IT AGAIN EXPLODED WHILE PARKED ON JANUARY 29, 2016.

Jan 30, 2016

Crash: 1

SEAT BELTS

1 complaint

2007 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE SEAT BELT IS LOCKED UP AND WILL NOT COME OUT OF ITS POSITION. *SMD

Sep 14, 2015

STEERING,SUSPENSION,ENGINE

1 complaint

MULTIPLE PROBLEMS ENGINE LIGHT KEEPS COMING ON WITH DIFFERENT ISSUES ALL WITHIN THE LAST 6 MONTHS. I HAVE HAD TO HAVE THE THERMOSTAT HOUSING UNIT REPLACED BECAUSE IT CRACKED, THE TRANSMISSION SERVICED AND RE CALIBRATED, REPLACED THE SHIFT SOLENOID PACK BECAUSE TRUCK WOULD NOT ACCELERATE AND SHIFTED HARD. FELT LIKE IT WAS GOING TO STALL OUT. THE POWER STEERING PRESSURE SWITCH REPLACED DUE TO POWER STEERING LEAK AND THE SWAY BAR LINK REPAIRED BECAUSE IT CAME LOOSE. FUEL FILTER REPLACED DUE TO ENGINE LIGHT CODE INDICATED ISSUES. TRUCK ONLY HAS 81000 MILES AND NOW GETTING READY TO TAKE IT IN AGAIN BECAUSE IT IS MAKING A LOUD "CLUNKING" NOISE WHEN MAKING ONLY LEFT TURNS. ENGINE LIGHT REMAINS ON EVEN AFTER THEY RESET IT WITH EVERY REPAIR THAT HAS BEEN DONE.

Jun 23, 2015

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

CONTINUE TO RECEIVE SUDDEN ENGINE SURGES AND STALLS AT LOW SPEEDS AND NOW THE "WRENCH" ENGINE WARNING LIGHT COMES ON BEFORE THE VEHICLE STALLS. *TR

Feb 23, 2015

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,TIRES

1 complaint

FORD EXPLORER 2007 EB. TIRE LIGHT WOULD COME ON. HAD FORD DEALER CHECK. ADJUSTED AIR PRESSURE. CONTINUED TO OCCUR. DEALER WOULD TRY TO RETRAIN SENSORS. NEVER HELPED. SAID THEY THINK IT MIGHT HAVE SOMETHING TO DO WITH AN AFTERMARKET CHARGER FOR THE CELL PHONE AFFECTING THE COMPUTER. THEY SAID IT IS HAPPENING IN A LOT OF CARS. PROBLEM CONTINUED AFTER SENSOR RETRAINED EVEN IF PHONE HAD NOT BEEN PLUGGED IN. NEW TIRES INSTALLED NOV. 2012 AT SAM'S. THEY MADE A NOTATION ON THE INVOICE ABOUT SENSOR SHOWING FAULT. WENT SEVERAL TIMES TO DEALER AND THEY WOULD RETRAIN SENSORS. NEVER HELPED. WOULD START AGAIN. FINALLY IN OCT 2013 ASKED DEALER TO CHECK ALL FOUR SENSORS FOR CRACKS OR DAMAGE. THEY BROKE DOWN TIRES, INSPECTED TPMS AND NO CRACKS FOUND. RETRAINED SENSORS AGAIN. NOTHING THEY HAVE TRIED HAS STOPPED THE PROBLEM. SOMETIMES NOW IT WILL SAY TIRE SENSOR FAULT THEN CHANGE TO TIRE MONITOR FAULT. I JUST HIT THE RESET BUTTON UNTIL THE NEXT TIME IT DOES IT, WHICH IS USUALLY JUST A LITTLE FARTHER DOWN THE ROAD. LIGHT TURNS OFF WHEN ENGINE IS TURNED OFF, BUT DOES IT AGAIN THE NEXT TIME I'M ON THE ROAD. READY TO JUST HAVE THE SENSOR DISCONNECTED. FRUSTRATING. *TR

Dec 04, 2014

STEERING,ELECTRICAL SYSTEM

1 complaint

VEHICLE INTERIOR LIGHTS WOULD COME ON WHEN THE CAR WOULD HIT A BUMP. PROBLEM WOULD BE TEMPORARY RESOLVED BY JINGLING THE KEYS. AT ONE POINT DURING THIS, CAR SHUT OFF AFTER HITTING A BUMP WHILE DRIVING. TOOK IT IN AND THE TUMBLERS IN THE IGNITION NEEDED TO BE REPLACED (AS SEEN WITH THE RECENT CHEVY RECALLS). REPLACED IGNITION SWITCH AND PROBLEM HAS NOT OCCURRED SINCE. *TR

Aug 19, 2014

POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

1 complaint

THE IGNITION SWITCH IS ON THE STEERING COLUMN. MY KNEE TOUCHED THE KEY IN THE IGNITION SWITCH AND THE ENGINE STOPPED RUNNING. ALL POWER,(STEERING, BRAKES, FORWARD MOTION), WERE IMMEDIATELY LOST. THIS HAS HAPPENED ON NUMEROUS OCCASIONS SINCE THEN. THERE ARE OTHER ISSUES, WHICH ALL SEEM TO BE RELATED TO THE IGNITION SWITCH. MY LOCAL DEALER SAID THERE ARE NO TECH BULLETINS OR RECALLS RELATED TO THIS ISSUE. *TR

Jul 17, 2014

ENGINE AND ENGINE COOLING,ENGINE

1 complaint

TL* THE CONTACT OWNS A 2007 FORD EXPLORER. THE CONTACT STATED THERE WAS A LOUD REVVING NOISE INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE EXHAUST MANIFOLD AND TWO STUDS NEEDED TO BE REPLACED IN ORDER TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000.

Jun 20, 2014

POWER TRAIN,TIRES

1 complaint

TIRE PRESSURE AND SENSOR WARNING KEEPS POPPING ON. WHEN CAR IS PUT IN REVERSE THERE IS A JOLT THAT HAPPENS FROM TIME TO TIME. ESPECIALLY WHEN PARKED. RPM'S RILE UP BUT CAR SEEMS NOT TO BE ABLE TO MOVE. TAKES ABOUT 3 TRIES. *TR

Jun 18, 2014

POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE

1 complaint

VEHICLE STARTED LOOSING COOLANT THEN DEVELOPED CONDITION WHERE IN REVERSE OR DRIVE IT WOULD JUMP LIKE YOU FLOORED IT. CONDITION HAS GOTTEN SIGNIFICANTLY WORSE TO WHERE CAR WILL NOT GO INTO DRIVE, BUT WILL JUST REV UP TO APPROX 4000 RPMS. *TR

Feb 12, 2014

ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

MY 2007 EXP. STARTED LOOSING COOLANT THEN DEVELOPED THE THING WITH REVERSE THAT WOULD CAUSE IT TO JUMP AND SCREECH THE TIRES LIKE YOU FLOORED IT THIS IS SCARY I'VE ALWAYS BEEN A LOYAL FAN OF FORDS SO WHY THEY DON'T WANT TO OWN UP TO THIS ONE CAN'T WRAP YOUR HEAD AROUND THIS IS OBVIOUS A MANUFACTURER'S DEFECT SO STAND UP FORD AND TAKE CARE OF US FORD OWNER'S OR WE'LL HAVE NO CHOICE BUT TO BUY FROM ANOTHER MANUFACTURER'S CRAP THEN YOU WILL FEEL THE PINCH IN YOUR WALLET LIKE US FORD OWNER;S ARE TOLD TO FEEL { FORD HELP US KEEP YOU IN BUSINESS } IF I DID THIS TO MY CUSTOMERS THEY WOULD NO LONGER US MY SERVICES THEN I'LL FEEL THE PINCH GET MY DRIFT [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Jan 23, 2014

VISIBILITY,STRUCTURE

1 complaint

BACK WINDOW FLIPPED OPEN WHILE DRIVING 15 MPH IN A PARKING LOT. WENT TO CLOSE IT AND THE HINGE CRACKED SO THE WINDOW WAS HANGING BY ONE HINGE. USING ALL MY STRENGTH I WAS ABLE TO PUSH THE WINDOW UP (EXTREMELY DIFFICULT GIVEN THE PUMP) AND CLOSE IT, ALTHOUGH NOT SECURE. THE WINDOW IS VERY HEAVY AND HELD BY A PLASTIC HINGE THAT COMPLETELY SNAPPED. THIS IS A PROBLEM CITED IN EARLIER MODELS, AND APPARENTLY FORD DID NOT RECTIFY THE ISSUE. PLASTIC IS NOT STRONG ENOUGH TO HOLD HEAVY GLASS. *TR

Jul 24, 2013

STRUCTURE,VISIBILITY/WIPER

1 complaint

WHILE DRIVING 15MPH, I HEARD A LOUD NOISE FROM THE BACK OF THE VEHICLE. UPON EXAMINATION, AFTER I PULLED OVER, I FOUND THE REAR WINDOW ON THE LIFTGATE HANGING BY ONLY THE LIFT SUPPORTS. THE PLASTIC HINGES THAT ARE SUPPOSED TO HOLD THE WINDOW IN PLACE SEEM TO BE CORRODED AND CRACKED IN THE MIDDLE. IF SOMEONE HAD BEEN STANDING THERE WHEN IT HAPPENED OR IF I HAD BEEN DRIVING ON THE EXPRESSWAY, SOMEONE COULD HAVE BEEN GREATLY INJURED. *TR

May 17, 2013

ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES,SEATS

1 complaint

TL* THE CONTACT OWNS A 2007 FORD EXPLORER. THE CONTACT STATED THAT THE AUTOMATIC DRIVER'S SEAT WOULD INDEPENDENTLY MOVE BACKWARD AND FORWARD WITHOUT BEING ENGAGED. THE FAILURE RECURRED FOUR TIMES WHILE THE CONTACT WAS DRIVING AT AN UNKNOWN SPEED. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR A MECHANIC. THE CONTACT CALLED THE DEALER AND WAS ADVISED THAT THE SEAT FAILURE WAS CAUSED BY A FAULTY DOOR LOCK ACTUATOR. THE DOOR LOCK ACTUATOR WOULD SEND FAULTY SIGNALS TO THE AUTOMATIC DRIVER'S SEAT, INDICATING THAT THE DOOR WAS BEING OPENED AND CAUSING THE DRIVER'S SEAT TO MOVE INDEPENDENTLY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 123,000 AND THE CURRENT MILEAGE WAS 125,000. UPDATED 8/11/14*CN UPDATED 08/25/2014 *JS

Jan 03, 2013

VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

1 complaint

THIS ISSUE IS ONE WHERE A DANGEROUS SITUATION OCCURS WITHOUT WARNING AND HAS NOT BEEN REPEATABLE ON DEMAND. NORMALLY, THIS OCCURS ON FLAT, DRY, PAVED ROAD AT SPEED OF UNDER 30MPH. THE "TRACTION CONTROL" LIGHT ON THE DASH COMES ON, THE BRAKES BEGIN TO HAMMER, MAKING THE PEDAL UNRESPONSIVE, AND THE STEERING BECOMES VERY HARD TO MOVE, PULLING THE VEHICLE TO THE RIGHT. AFTER THE VEHICLE COMES TO A STOP (OF ALMOST TO A STOP)... PRESSING AND HOLDING THE "TRACTION CONTROL" LIGHT/BUTTON RESOLVES THE PROBLEM, AT LEAST UNTIL THE NEXT OCCURRENCE, WHICH COULD BE DAYS, WEEKS OR MONTHS LATER. VISITS TO VARIOUS FORD MOTOR COMPANY DEALERSHIPS HAVE RESULTED IN "NOTHING FOUND" -- THEY ALWAYS SAY THAT THE PROBLEM DIDN'T HAPPEN WHILE THEY HAD THE CAR AND THAT NO CODES WERE FOUND IN ANY OF THE CAR'S SYSTEMS. AS OF TODAY, THE CAR IS AT JOE MYERS FORD, HOUSTON, TX WHERE THIS SAME SCENARIO HAS PLAYED OUT. *TR

Jun 03, 2012

ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM

1 complaint

A/C COMPRESSOR FAILED WHEN VEHICLE WAS 38 MONTHS OLD WITH 92,000 HIGHWAY MILES. REPAIR COST WAS $1500+ AND FORD COULDN'T EXPLAIN WHY IT HAD FAILED SO SOON. AFTER ONLY 17 MONTHS AND 21,000 MILES, IT FAILED AGAIN AND WAS REPLACED UNDER THE 2-YEAR WARRANTY ON THE FIRST REPLACEMENT. *TR

Apr 08, 2012

POWER TRAIN,VEHICLE SPEED CONTROL,SEATS

1 complaint

WHILE DRIVING VEHICLE AT ANY SPEED, IF YOU HIT A BUMP, THE SEAT WILL RETRACT (MOVE AWAY FROM) THE CONTROLS. THE SEAT WILL MOVE ALL THE WAY BACK TO THE "EXIT THE VEHICLE" MODE. WHEN APPROACHING A STOP SIGN OR STOP LIGHT, IF YOU HIT A BUMP, AND YOUR FOOT IS ON THE BRAKE, THE SEAT WILL RETRACT FROM THE STEERING WHEEL, ALL THE WAY BACK. THE SEAT MOVES BACK AT ABOUT THE SAME RATE YOU ARE APPLYING BRAKING PRESSURE. IF YOU ARE NOT PAYING ATTENTION, YOU COULD EASILY REAR END SOME ONE. WHEN TURNING OFF A STREET, YOU HIT THE CURB DRAIN ALONG SIDE ALL BUSINESS ENTRANCES OF THE ROAD, THE SEAT MAY MOVE BACK AND FORTH SEVERAL SHORT TIMES, CAUSING YOU TO HIT THE THROTTLE FAST WHILE COMING INTO A PARKING LOT OR IT MAY CAUSE TO TAKE YOUR FOOT COMPLETELY OFF THE ACCELERATOR WHILE TURNING. I WAS DRIVING IN A BLIZZARD ON BAD ROADS AND FOR WHATEVER REASON, RIGHT HAND TURNS CAUSED THE SEAT TO MOVE AWAY FROM THE GAS PEDAL. WHICH IS DANGEROUS WHEN YOU HAVE A CAR MOVING UP FROM BEHIND. VERY DANGEROUS. BEEN TO FORD FOR A FIX, IT LASTED ONE MONTH BEFORE IT STARTED BACK UP. MY WARRANTY HAS EXPIRED AND NO FURTHER ATTEMPT TO REPAIR HAS BEEN MADE. FORD IS AWARE OF THE ISSUE. *TR

Mar 12, 2012

ELECTRICAL SYSTEM,STRUCTURE

1 complaint

WATER IS LEAKING THROUGH THE SWITCH FOR THE INTERIOR DOME LIGHT IN THE DRIVER'S COMPARTMENT OF THE VEHICLE. VEHICLE HAS A SUNROOF NOT SURE IF THAT IS WHERE IT'S COMING FROM OR NOT. SEARCHED ONLINE AND FOUND A TSB FOR THIS. TSB 07-20-6 WATER LEAK IN HEADLINER / DOME LAMP AREA - REVISED *TR

Oct 18, 2011

SUSPENSION,POWER TRAIN,WHEELS

1 complaint

CAR WAS PARKED AND UPON RETURNING TO VECHICLE ATTEMPTED TO SHIFT FROM PARK TO DRIVE. BRAKE WAS ENGAGED, BRAKE LIGHTS WERE ON HAD DIFFICULTY SHIFTING, COULD NOT GET THE VEHICLE IN DRIVE. AFTER ABOUT 3 ATTEMPTS, IT WORKED. CALLED DEALER ON THE FOLLOWING MONDAY SINCE THIS WAS A SAT. NITE. SCHEDULED DIAGNOSTICS FOR 3/17/11. KEPT HAVING THIS ISSUE INTERMITTENTLY (MORE OFTEN THEN NOT) UNTIL DROP OFF. VEHICLE AROUND 8:00 A.M. WAS NOTIFIED AROUND 2 P.M. THAT ALL DIAGNOSTICS POINT TO THE SHIFTING LEVER NEEDS TO BE REPLACED AND THAT THIS REPAIR ($435) WAS NOT COVERED UNDER THE EXTENDED WARRANTY THAT WAS PURCHASED AT THE TIME OF SALE. I WAS BASICALLY TOLD IT WAS "BUMPER TO BUMPER" COVERAGE. LEFT THE VEHICLE AT THE DEALER AS I WAS LEAVING FOR A BUS. TRIP ON 3/19/11. CALLED FORD CUSTOMER CARE (CALLED AT LEAST THREE TIMES BETWEEN THURSDAY AFTERNOON AND TUESDAY). FINALLY REACHED THE REP THAT MY ISSUE HAD BEEN ESCALATED TO ON 3/22/11. TOLD HIM THAT I WAS LOOKING FOR A "GOODWILL" REPAIR ON BEHALF OF FORD MOTOR CO. I FELT THAT THIS ISSUE SHOULD HAVE BEEN COVERED UNDER THE EXTENDED WARRANTY, OTHERWISE, WHY WOULD PEOPLE BUY THE EXTENDED WARRANTY IF THEY COULDN'T COUNT ON IT COVERING ANYTHING? FINAL RESOLUTION WAS THAT THEY WOULD CONTACT THE DEALERSHIP TO MAKE THE REPAIR, I WOULD PAY THE $50 DEDUCTIBLE THAT I WOULD HAVE HAD TO PAY HAD THE WARRANTY COVERED THE SERVICE. I WAS BASICALLY TOLD "DON'T EXPECT THAT THE NEXT TIME SOMETHING LIKE THIS HAPPENS THAT YOU CAN CALL FORD AND THEY WILL TAKE CARE OF IT." THE BOTTOM LINE IS I AM SATISFIED THAT IT IS BEING REPAIRED FOR THE $50 DEDUCT. HOWEVER, I AM VERY DISAPPOINTED THAT I NEEDED TO "JUMP THROUGH HOOPS" TO GET THIS ACCOMPLISHED. I BELIEVE THAT THE DEALERSHIP SHOULD HAVE WORKED WITH FORD ON MY BEHALF TO GET THIS TAKEN CARE OF. ABOUT 6 MONTHS PRIOR TO THIS THERE WERE FRONT END AND WHEEL ISSUES WITH THIS VEHICLE.

Mar 22, 2011

SUSPENSION,TIRES

1 complaint

TL* THE CONTACT OWNS A 2007 FORD EXPLORER. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH WHEN THE CONTACT NOTICED THAT THE VEHICLE ROAD PERFORMANCE WAS EXTREMELY POOR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DETERMINE THE CAUSE OF FAILURE. THE DEALER REPLACED THE FOUR TIRES AT THE MANUFACTURES EXPENSE. RECENTLY, THE CONTACT STATED THAT THE TIRES EXHIBITED PREMATURE WEAR AND STATED THAT THE TIRES WOULD NEED TO BE REPLACED AGAIN AFTER ONLY RIDING ON THEM FOR EIGHTEEN MONTHS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000. THE CONSUMER HAS PURCHASED THREE SETS OF TIRES. UPDATED 04/29/11

Jan 03, 2011

INTERIOR LIGHTING

1 complaint

INSIDE INTERIOR LIGHTS FAILING TO TURN OFF AFTER VEHICLE IS STARTED THEN COMING ON AT RANDOM TIMES WHILE DRIVING,NOT SUCH A DISTRACTION DURING DAYLIGHT HOURS BUT AT NIGHT I FEEL ITS A DANGEROUS SITUATION. *TR

Jan 01, 2011

ENGINE AND ENGINE COOLING,AIR BAGS

1 complaint

TL*THE CONTACT OWNS A 2007 FORD EXPLORER. WHILE THE CONTACT WAS DRIVING ON A BUMPY ROAD APPROXIMATELY 10 MPH THE SIDE AIR BAGS DEPLOYED. THE VEHICLE WAS TAKEN TO THE DEALER AND WHO PERFORMED A DIAGNOSTIC TEST AND THE COMPUTER DETECTED VIA BLACK BOX THAT A CRASH HAD OCCURRED. THE VEHICLE WAS BEING REPAIRED WHEN THE COMPLAINT WAS FILED. THE TECHNICIANS WERE REPLACING THE AIR BAGS, THE LINING WHERE THE AIR BAGS WERE LOCATED, AND THE BLACK BOX. THE APPROXIMATE FAILURE MILEAGE WAS 22,000. UPDATED 01/19/11 *BF THE CONSUMER STATED PRIOR THE AIR BAG DEPLOYMENT, THE ENGINE STALLED. UPDATED 04/15/11

Nov 26, 2010

CHILD SEAT

1 complaint

CARSEAT WAS INSTALLED REARFACING, IN BOTH OUTBOARD POSITIONS, WITH LATCH, NO TOP TETHER, IN A 2007 FORD EXPLORER. (2ND ROW) CARSEAT WAS INSTALLED PROPERLY BY MYSELF, A CPST, ON MULTIPLE OCCASIONS WITH LITTLE TO NO MOVEMENT AT THE REAR FACING BELTPATH. AFTER A PERIOD OF TIME, RANGING FROM A FEW HOURS TO DAYS, THE SEAT WILL LOOSEN BEYOND THE ALLOWABLE 1 INCH OF MOVEMENT AT THE BELTPATH. MANY TIMES WHEN CHILD HAS NOT BEEN PLACED IN THE SEAT. THERE IS NO IDENTIFIABLE REASON FOR THE BELT TO LOOSEN OTHER THAN THE BELT SLIPPING THROUGH THE TIGHTENER. THE TIGHTENER SLIDES EXTREMELY EASILY ON THE BELT IN BOTH DIRECTIONS AND IT TAKES MINIMAL, IF ANY FORCE TO RELEASE THE SILVER TAB AND LOOSEN THE LATCH BELT. I HAVE SEEN THIS SEAT LOOSEN ABOUT 5 TIMES IN MY VEHICLE. I DO NOT LET MY CHILD RIDE IN IT WHILE INSTALLED WITH LATCH FOR THIS REASON AND I CANNOT USE THE SEAT TO ITS FULL CAPACITY IF THE LATCH BELT IS DEFECTIVE. I CONTACTED SUNSHINE KIDS AND INFORMED THEM OF THE PROBLEM AND AM WORKING WITH THEIR COST TO REPLICATE THE PROBLEM AGAIN. THEY HAVE OFFERED TO REPLACE MY CURRENT LATCH BELT WITH ANOTHER, HOWEVER THIS PROBLEM IS NOT LIMITED TO MY LATCH BELT ALONE. THEY WILL BE REPLACING WITH THE SAME PRODUCT. FOR THE TIME BEING I HAVE DECLINED THE NEW LATCH BELT SO THAT I CAN WAIT TO SEE IF IT IS REPAIRABLE, OR RECALLED. (RELATED VEHICLE INFORMATION: MODEL YEAR=2007, MAKE=FORD, MODEL=EXPLORER). *TR

Nov 19, 2010

SUSPENSION,WHEELS

1 complaint

WAS DRIVING FROM WORK TO PICK UP DAUGHTER FROM SOCCER APPROX 2 MILES AWAY. STARTED HEARING A NOISE THAT SOUNDED MAYBE LIKE SOMETHING WAS STUCK IN HUBCAP..NOISE SEEMED TO BE MORE NOTICEABLE WHEN VEHICLE WAS BRAKING OR SLOWING DOWN. DROVE APPROX. ANOTHER 10 MILES BEFORE PARKING THE VEHICLE FOR THE NIGHT. NEXT MORNING(SAT) CALLED OUR LOCAL DEALER TO SEE IF THEY COULD GET IT IN TO LOOK AT IT. SERVICE STATES THAT THE SWAY BAR IS LOOSE AND THAT TWO OF THE 5 BOLTS THAT HOLD THE WHEEL IN PLACE ON THE DRIVER'S SIDE REAR WERE SHEARED OFF. CAR IS AT THE GARAGE NOW AND THEY GAVE ME A LOANER TO USE WHILE IT IIS BEING REPAIRED. IT WAS IN FOR SERVICE ABOUT A MONTH AGO AND THE U-JOINT WAS REPLACED AND A COUPLE OF OTHER ISSUES WERE FIXED ALL UNDER THE EXTENDED WARRANTY THAT WAS PURCHASED WHEN WE PURCHASED THE VEHICLE. THE ONLY OTHER TIME THAT I KNOW OF THAT THE DRIVER REAR TIRES WAS OFF WAS BACK IN MAY OF THIS YEAR WHEN IT HAD A COMPLETE BRAKE JOB AT ANOTHER LOCAL SERVICE PROVIDER. SO FAR THE SERVICE DEPT AT THE DEALER HAS BEEN GOOD AND THEY HAVE TREATED ME WELL AS FAR AS GETTING A LOANER VEHICLE ETC....BUT I AM CONCERNED THAT THIS COULD BE A SAFETY ISSUE FOR OTHERS. IF I HAD NOT BROUGHT THIS IN TO BE LOOKED AT, WE COULD HAVE VERY EASILY BEEN INVOLVED IN AN ACCIDENT HAD THE WHEEL SNAPPED OFF ON US. THAT IS SCARY TO THINK ABOUT. WE ARE VERY LUCKY TO NOT HAVE THAT HAPPEN TO US. *TR

Oct 09, 2010

POWER TRAIN,EQUIPMENT

1 complaint

I HAVE A 2007 FOR EXPLORER. WHILE I WAS DRIVING ON THE INTERSTATE THE VEHICLE WENT FROM 65 MPH TO 20 MPH. I TOOK THE VEHICLE TO THE FORD DEALER WHO ADVISED THAT THE TRANSMISSION WENT OUT. THAT THIS IS A KNOW ISSUE WITH THE EXPLORER FROM 2002 TO 2008. I CONTACTED SIX OTHER INDEPENDENT TRANSMISSION SHOPS WHO ALSO ADVISED THAT THIS IS A KNOW ISSUE FOR FORD EXPLORERS YEAR 2002 TO 2008. I THEN CONTACTED FORD CUSTOMER RELATIONSHIP CENTER 800-392-3673 WHO ADVISED THAT EVEN THOUGH ITS A KNOW ISSUE WITH FORD THAT ONLY DEALER REPAIR REPORTS COUNT TOWARDS A RECALL WITH NHTSA NOT INDEPENDENT TRANSMISSION COMPANY'S REPAIR OF THE PROBLEM. I EXPLAINED TO THEM THAT I HAD A TWO YEAR OLD IN THE VEHICLE WITH ME NOT ONLY MY LIFE WAS IN DANGER BUT A CHILD ALSO. THE RESPONSE FROM FORDS CUSTOMER SERVICE GROUP WAS REGARDLESS NO ONE GOT HURT. *TR

Jun 30, 2010

EQUIPMENT

1 complaint

I HAVE A PROBLEM WITH MY 2007 FORD EXPLORER ? DUAL AUTOMATIC CLIMATE CONTROL DOES NOT WORK PROPERLY: IN AUTO MODE (DURING COOLING PROCESS) VERY COLD AIR BLOWS INTO MY FACE THROUGH PANEL VENTS AND WARM AIR THROUGH THE VENTS IN FOOTWELL. NO FLOW DIRECTION CHANGE, NO RECIRCULATION AT ALL. AND I HEAR CLICKING NOISE FROM BEHIND THE DASH PANEL. WARM AIR BLOWS DOWN IN EVERY MODE (FACE, FACE-FEET, WINDSHIELD-FEET) THAT I CHOSE. I LEARNED FROM INTERNET IT'S A BLEND DOOR ACTUATOR PROBLEM AND IT'S BEEN IN PLACE SINCE 1995 FOR EXPLORER MODEL. OUR LOCAL FORD DEALER SAYS MY AC IS OK - NO FAILURES SHOWN BY SCANNER DEVICE. BUT I KNOW THERE IS THE PROBLEM - THE SCANNER SHOWS ONLY THE ACTUATOR MOTOR MOVE BUT NOT THE DOOR MOVE. MOTOR MAY BE OK AND THE GEAR MAY BE STRIPPED. THEY JUST DON'T WANT TO FIX IT. I KNOW IT?S A SAFETY PROBLEM ALSO BECAUSE SOME TIME THE BLEND DOOR WILL BREAK COMPLETELY AND MY WINDOWS WILL BE FROZEN IN WINTER. *TR

Aug 03, 2009

POWER TRAIN,INTERIOR LIGHTING

1 complaint

TL*THE CONTACT OWNS A 2007 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS NO LIGHT INDICATION ON THE GEAR SHIFTER. AT NIGHT, HE IS UNABLE TO TELL WHETHER THE VEHICLE IS IN PARK, NEUTRAL, OR DRIVE. HE TOOK THE VEHICLE TO THE DEALER FOR INSPECTION AND WAS INFORMED THAT THERE WERE NO ELECTRICAL BOLTS IN THE VEHICLE BECAUSE IT WAS DESIGNED IN THAT MANNER. THE CONTACT CALLED NUMEROUS DEALERS AND THEY ALL CONFIRMED THAT THE VEHICLE WAS MANUFACTURED IN THIS MANNER. THE FAILURE MILEAGE WAS 36,000 AND CURRENT MILEAGE WAS 37,000.

Jun 23, 2009

SUSPENSION

1 complaint

TL*THE CONTACT OWNS A 2007 FORD EXPLORER. WHILE DRIVING 15 MPH, THE VEHICLE VEERED TO THE RIGHT AND CRASHED INTO TWO PARKED VEHICLES. THE VEHICLE WAS TOWED AND THE DEALER STATED THAT THE BALL JOINT FAILED AND CAUSED THE WHEEL TO DETACH FROM THE VEHICLE. THERE WERE NO WARNINGS PRIOR TO THE FAILURE. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT REPAIRED BECAUSE THE CONTACT WANTS FURTHER INSPECTION. THE CURRENT AND FAILURE MILEAGES WERE 16,000. UPDATED 02/12/08. *LJ THE CONSUMER STATED THE WHEEL FELL OFF PRIOR TO THE COLLISION, CAUSING IT TO VEER TO THE RIGHT AND CRASH INTO PARK CARS. STATE OF MICHIGAN TRAFFIC REPORT UPDATED 02/12/08 *TR

Jan 18, 2008

Crash: 1

POWER TRAIN,STRUCTURE

1 complaint

I PURCHASED MY NEW 2007 EXPLORER V8 EDDIE BAUER ON 06-07-07. I TRADED IN A 2002 SAME THING. THE MINUTE I DROVE IT OFF THE LOT I KNEW THERE WAS A TRANSMISSION PROBLEM WITH IT. IT WANTS TO SURGE BETWEEN FIRST AND SECOND GEAR AND WHEN IT FINALLY GOES IN IT JUST SLAMS ITSELF IN. ALSO IF YOU ARE IDLING ALONG AT A SLOW SPEED IT ACTS LIKE YOU ARE GENTLY GIVING IT GAS AS IT SPEEDS UP AND SLOWS DOWN. THE BACK LOCK ON THE WINDOW WANTS TO POP OPEN A LOT ALSO. THE DEALER HAS REPROGRAMMED THE TRANSMISSION ONCE AND FOR ABOUT A WEEK I THOUGHT IT WAS FIXED. THEN IT STARTED ALL OVER AGAIN WITH THE TRANSMISSION. THE EXPLORER NOW SITS IN MY GARAGE FOR 99.9% OF THE TIME. IT HAS 5808.8 MILES ON IT. I GOT SO DISGUSTED WITH THE THING I BOUGHT A 2008 TOYOTA CAMRY AND JUST LOVE IT. I HAVE BEEN A UNION MEMBER ALL MY LIFE AND HAVE ALWAYS BOUGHT AMERICAN PRODUCTS BUT IT SEEMS THE AMERICAN MANUFACTURES NO LONGER CARE OR THERE DESIGNERS NO LONGER CARE AS SOME OF THE FOREIGN MANUFACTURES ARE PUTTING OUR PRODUCTS TO SHAME. THIS USED TO BE A PROUD COUNTRY BUT NOW IT IS JUST GREED. I BELIEVE I HAVE BOUGHT MY LAST AMERICAN CAR OR UNTIL THEY GET THERE ACT BACK TOGETHER. FORD MOTOR YOU ARE PUTTING OUT JUNK. GET BACK IN THE BALL GAME. A VERY UNHAPPY CUSTOMER. *TR

Jan 14, 2008

STRUCTURE,ELECTRICAL SYSTEM

1 complaint

2007 FORD EXPLORER INSTRUMENT PANEL IS NOT VISIBLE DURING THE DAY. CUSTOMER STATES THAT HE CANNOT SEE THE ODOMETER, TEMPERATURE AND GAS GAUGE CAN BE IN A SHADOW AT CERTAIN TIMES OF THE DAY. *KB THE CONSUMER STATED THE PROTRUSION INTO THE FLOOR AREA OF THE SEATS AND FRONT SEAT RAILS IS A SAFETY HAZARD. THE FRONT SEAT ANCHORS AND RAILS SHOULD HAVE A SAFETY SHIELD. *JB

Oct 16, 2007

FUEL SYSTEM, GASOLINE,EQUIPMENT

1 complaint

MY 2007 FORD EXPLORER CAUGHT FIRE AFTER REPEATED COMPLAINTS TO MY LOCAL DEALER OF A FUEL SMELL ON 9 -10-07 WITH ONLY 12,000 MILES ON IT ,IT BURNT TO THE GROUND THE FIRE INVESTIGATOR SAID IT WAS A FUEL PROBLEM THAT STARTED ON TOP OF THE MOTOR NOW WHAT DO I DO? I AM LUCKY NOT TO BE HURT OR WORSE. *TR

Sep 11, 2007

Fire: 1

ELECTRICAL SYSTEM,EQUIPMENT

1 complaint

THE COMPUTER SYSTEM GOT OUT OF CONTROL. THE CD PLAYER WAS JUMPING BETWEEN CD'S AND ALSO THE AUTOMATIC STIRRUP GOT STUCK AND COULD NOT GET DOWN WHEN DOORS ARE OPEN. I TOOK THE CAR TO THE DEALER BUT THEY HAVE NOT BEEN ABLE TO REPAIR IT YET. *JB

Mar 10, 2007

2007 FORD Explorer Problems & Complaints

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