How many problems does the 2012 FORD Explorer have?

The 2012 FORD Explorer currently has 803 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2012 FORD Explorer?

The most common problems reported for the 2012 FORD Explorer are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2012 FORD Explorer problem data come from?

All problem and complaint data for the 2012 FORD Explorer comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

2012 FORD Explorer Problems

STEERING

291 complaints

The contact owns a 2012 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. In addition, the power steering and advanced traction control warning lights were illuminated. The contact stated that the vehicle was very difficult to steer. The vehicle was taken to the dealer, where it was diagnosed with an electronic power steering module failure. The contact was informed that the electronic power steering module needed to be replaced. The vehicle was not repaired. The contact was concerned that the failure might cause a crash. The contact referenced the notification of NHTSA Campaign Number: 14E001000 (Steering); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 138,239.

Dec 11, 2025

Failure of Power Steering A hard steering wheel on a 2012 Ford Explorer with electric steering (EPAS

Dec 10, 2025

The Power Steering pump (EPAS) when out on me yesterday while driving on the highway. I was switching lanes on the highway when the service advance trac light came on and the steering wheel became stiff really difficult to move putting myself in danger while driving in a higher speed limit zone.

Nov 24, 2025

While driving, my 2012 Ford Explorer displayed a “Service Power Steering Now” warning message, and the steering wheel completely locked, making the vehicle impossible to steer safely. This happened without warning and rendered the car undrivable, creating an immediate safety hazard. This issue matches the conditions described in Ford Safety Recall 14S06 (NHTSA Campaign 14V286000) and Customer Satisfaction Program 15N01, both addressing Electric Power Steering (EPAS) system failures in 2011–2013 Explorers. Ford’s Defect Information Report to NHTSA (PE12-017) states that intermittent electrical connections in the steering gear’s motor position sensor can cause a total loss of power steering assist exactly what occurred in my vehicle. Despite this, Ford and the dealership (Tommie Vaughn Ford, Houston TX) have stated that my VIN is “expired” for program 15N01 and refused assistance. However, the failure mode and symptoms are identical to those covered by these safety campaigns.My Explorer was manufactured in December 2011, which falls directly in the affected build range. The Carfax report for my vehicle even lists program 15N01 EPAS Steering Efforts as an associated service campaign. This is a critical safety issue, and Ford’s refusal to assist due to expired coverage should not override the need to correct a known steering defect. I am requesting that NHTSA investigate whether Ford’s current handling of EPAS steering failures is sufficient, and whether Customer Satisfaction Program 15N01 should be reopened or extended to cover affected vehicles like mine that are experiencing the same safety defect.

Oct 06, 2025

The contact owns a 2012 Ford Explorer. The contact stated that while attempting to make a turn, the steering wheel seized. There was no warning light illuminated. The contact stated that the steering wheel became difficult to maneuver, and the steering wheel failed to return to center after making a turn. The vehicle was towed to the residence. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 220,000

Sep 12, 2025

+ 286 more complaints for this component

STRUCTURE

115 complaints

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side and driver's side windshield exterior A-pillar trims had separated and flown off the vehicle while driving. The local dealer was contacted several times and was notified of the failure. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Oct 07, 2025

The contact owns a 2012 Ford Explorer. The contact stated that while driving at 55 MPH, the A-pillar trim detached from the vehicle. There were no warning lights illuminated. The contact called the local dealer, where it was previously repaired under NHTSA Campaign Number: 24V031000 (Structure). The dealer informed the contact that the parts were being ordered. The manufacturer was not contacted. The failure mileage was approximately 150,000.

Sep 04, 2025

Trunk liftgate isn't operating. Cannot open up the trunk. Interior driver sides armrest stitching is busted.

Aug 26, 2025

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that the A-pillar trim was loose. There were no warning lights illuminated. The contact called the local dealer, who confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The failure mileage was unknown.

Aug 26, 2025

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Aug 19, 2025

+ 110 more complaints for this component

UNKNOWN OR OTHER

65 complaints

Recall for A-pillar applique trim clip attachment. I have called local dealership and was told that it would be well over a year before they could get the parts to get it fixed however when I'm driving I can hear the piece flapping against my car in the wind. I even called Ford themselves and asked and they said we aren't making the pieces for the recall right now and dont know when we are going to be making them.

May 20, 2025

Recall A-pilars were removed creating unsafe driving conditions. Parts were flying off vehicle while driving and creating new repairs issues. The manufacturer letter states repairs will take less than half a day but are unable to provide a delivery date. This is a huge concern.

Apr 29, 2025

I own a 2012 Ford Explorer involved in recall 23S02 / NHTSA 24V031. The notice I received is dated February 2024. I have been in contact with two Ford dealerships and the Ford Corporation trying to find out when the repair parts for this recall will be available, and I have written to the NHTSA twice asking the same question. The only response I receive from Ford is they don't have any idea and to wait for the next letter from Ford. I have had the driver side trim blow off my vehicle while driving and fortunately I was able to grab it before it flew into a vehicle behind me. Pictures are attached. My latest contact with a dealership and Ford Corporation was February 10, 2025 and no one has a clue when the parts may be available. Can you help?

Feb 20, 2025

Driving vehicle with my 15 year old daughter, noticed a smell in cabin, we both started feeling strange, getting a headache, dizzy, fearful of co2 pulled over and had it towed to dealer

Apr 29, 2024

When backing up the the dash board (camera) screen is crossed. Items that appear on the right shows on the left on the screen. And things that appear on the left show up on the right. Some how the camera is flipped

Jun 21, 2023

+ 60 more complaints for this component

ENGINE

40 complaints

Engine mounds wearing out and Ford says they are in backorder for almost a year now. If there's such a demand. Then why isn't there recall that so many people are requesting them but Ford can't supply them.

Mar 26, 2023

Water Pump on the vehicle (That is inside the engine) start leaking without driver notice it. If you're driving in a busy Highway the engine can lose presure and stop in the middle of the highway puting driver and passengers in a risky position. This is a design mistake from FORD that they should address.

Feb 18, 2023

Water coolant leaking out, engine over heating. Having to constantly add coolant and limiting driving of the vehicle.

Oct 28, 2021

the car unexpectedly loses power while driving on the highway causing several near crashed having to move to the brake down lane .The wrench symbol shows up on dash and the car is trying to stall at idle. I have to shut it off and restart to drive it. Check engine light does NOT go on. Car has 96k miles .It has happened 4x's in the last month. My research says its the Throttle body. I am trying to bring it to Ford to confirm.

Oct 05, 2021

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHUT OFF AND THE LOW OIL PRESSURE WARNING LIGHT FLASHED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED WITH BOTH A DEFECTIVE O2 SENSOR AND LOW OIL PRESSURE SENSOR. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND INFORMED HER THAT THERE WERE NO RECALLS ON HER VEHICLE. THE VEHICLE HAD NOT BEEN REPAIRED AND WAS NOT TAKEN TO A DEALER. THE FAILURE MILEAGE WAS 143,000.

Mar 06, 2020

+ 35 more complaints for this component

POWER TRAIN

23 complaints

In September 2021 the tranfer case craked and also cracked the transmission. I had both replaced. I got the car back in April of 2022 3 weeks later the tranfer case cracked again no waring lights no warn or symptoms indicating it was going bad just cracked.

Mar 08, 2022

I was driving with my child in the car when u hear a loud noise. After that i heard grinding. So when i got home we put the car on jack stands. There seemed to be no problems. The next day i took the car to a shop and was called to come back down. The mechanic showed us that the transfer case blew a part and cracked the transmission. Not one warning lights or service engine light came on. Had the drive shaft fell out as a result it could have killed me and my child.

Sep 24, 2021

VEHICLE SHUTTING DOWN WHILE DRIVING.

Oct 04, 2020

EXPERIENCING HARD SHIFTS WITH A THUD. HAPPENS WHEN THE VEHICLE IS SLOWING DOWN THEN WHEN I ACCELERAT THERE IS A DELAY THEN A THUD WHEN IT FINALLY SHODTS INTO GEAR. APPARENTLY I'M NOT THE INLY ONE FROM WHAT IVE HEARD. I WISH FORD WOULD FIX THIS ISSUE. I HAVE TAKEN IT TO GARAGE BUT THEY WERE UNABLE TO DETERMINE THE ISSUE.

May 21, 2019

TWICE IN 5 DAYS THE VEHICLE HAS 'AWD OFF' ERROR MESSAGE POP UP WHEN DRIVING AT 25MPH, AND HAS FORCED THE VEHICLE INTO IDLE WHILE IN TRAFFIC. ALL OF THE MECHANICS WE TALKED TO WON'T TOUCH THE VEHICLE BECAUSE THIS A KNOWN ISSUE, AND DIRECT US TO THE FORD DEALERSHIP TO HAVE IT SERVICED. THERE IS ZERO SENSE OF SAFETY WHEN DRIVING IT.

May 16, 2019

+ 18 more complaints for this component

AIR BAGS

19 complaints

Airbag lights kept going on and off and now stays on giving code B1212. It is a safety issue since it has to do with the Driver seatbelt buckle pretensioner circuit. Airbags may not deploy incase of an accident. Apparently it is a problem with ford explorer vehicles which ford has failed to rectify or have a recall for it. I need to know the fix or resolution for this before anything unfortunate happens.

Apr 26, 2024

Airbag light suddenly comes on for the last few weeks. I did some research and found that when the airbag light is on that it is disabled. If the vehicle was to be involved in an accident the airbag would not deploy. I am concern that this vehicle is a family vehicle. I have taken the vehicle to two Ford Dealership and was told they are so backed up that it would take at least two weeks before I can get an appointment. One of the service tech even joke about making sure to wear my seatbelt because the airbag is not working. I tried looking for a recall but have not found one. I also learned this is a very common problem with most Ford vehicle and there is not permanent fix.

Mar 13, 2023

Air bag light on dash is on. Comes on and have taken it in several times to be fixed only to come back on

Mar 11, 2022

2/17/21 MY AIRBAG LIGHT CAME ON... BUT WHEN I LOOKED FOR A RECALL OR WHAT TO DO IT SAYS I DON'T HAVE A RECALL....

Feb 19, 2021

AIRBAG LIGHT HAS BEEN ON FOR A WEEK NOW. TOOK IT IN TO THE FORD DEALERSHIP TO FIND OUT THE WIRING IS MALFUNCTIONING. ACCORDING TO THE DEALERSHIP IT IS A COMMON ISSUE WITH 2012 MODELS. I WAS TOLD THAT SINCE THE AIRBAG LIGHT IS ON, IF I GOT INTO AN ACCIDENT THE AIR BAGS WILL NOT DEPLOY. THIS IS A MAJOR SAFETY CONCERN. NOW I AM HAVING TO PAY UPWARD OF $400 TO REPAIR.

Jan 04, 2020

+ 14 more complaints for this component

ELECTRICAL SYSTEM

18 complaints

Hello I’m a concerned citizen and I have a question about the Ford recall on the back up cameras, I have 2012 Explorer and my camera has been acting up for a while the same way that ford has mentioned, so I was wondering why isn’t the Explorer not included in this recall.

Sep 13, 2025

The contact's wife owns a 2021 Ford Explorer. The contact stated that while his wife was driving, on at least three occasions, the steering wheel became very stiff. The contact's wife was not able to turn the steering wheel, so the vehicle was stopped and restarted each time. The contact stated that an unknown message was displayed, and the power steering assist warning light illuminated. The vehicle was taken to a dealer, where DTC: U3000 was retrieved, and the tech was asked to check for bad connections. The failure was not duplicated, and the vehicle was not repaired. The vehicle was taken to a second dealer, where it was diagnosed and determined that the ground wire had corrosion around the grounding bolts and that the bolts needed to be cleaned a reinstalled. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 111,000.

Sep 09, 2025

My vehicles power steering alert came on suddenly while driving home. My cars steering wheel completely locked up while I had my children in my vehicle. It was very scary knowing we could have been in a wreck due to this issue. It’s. Not under recall but under the customer satisfaction program but I do not have funds to cover this. No dealership near me is able to tow and a tow would be a lot for me. I had a family friend tow us when my steering went out in town but was still charged an arm. I need this looked at because there’s been recalls for this before. My families lives were put at risk and that’s completely unacceptable.

Jun 26, 2025

Sometimes putting it in reverse the rear camera doesn’t come on. Have to wait sometimes a minute before camera will come on. It doesn’t happen all the time. I read that ford is having problems and has a recall on some vehicles but my year doesn’t show up.

May 30, 2025

Back-up camera will display images backward and poses a collision hazard as driver won’t know which direction cars or pedestrians are coming from.

May 02, 2025

+ 13 more complaints for this component

SERVICE BRAKES

12 complaints

FAILED STATE INSPECTION (EMERGENCY BRAKE), FURTHER DIAGNOSTICS REVEALED CALIPERS NOT WORKING FOR REAR DISC BRAKES, SIMILAR TO THE RECALL OF 2015/16 FORD EXPLORER'S BRAKE ISSUES- A DETAILED PICTURE OF REPORT/DIAGNOSTICS INCLUDED

Jan 05, 2021

MULTIPLE TIMES MY BRAKES HAVE HAD TO HAVE REPAIRS BECAUSE OF A FAILURE IN THE EMERGENCY BRAKE SYSTEM. TWICE WITHIN THE PAST 6 MONTHS I HAVE HAD THE E-BRAKE LOCK UP, GET STUCK, OR FAIL IN A WAY THAT REQUIRED FULL REPLACEMENT OF MY ROTORS, PADS, BRAKE LINES, AND FLUID RESULTING IN THOUSANDS OF DOLLARS IN DAMAGES. AFTER THE FIRST FAILURE IN THIS, I STOPPED USING THE E-BRAKE, HOWEVER HAD THE PROBLEM REPEAT ITSELF ONLY A FEW MONTHS LATER. THE TIME EARLIER THIS YEAR WAS NOTICED WHEN THE BRAKES WERE PULSATING WHILE DRIVING, AND THE SECOND OCCURRENCE THIS YEAR WAS NOTICED WHEN THE FLUID WAS DRAINED AND A "LOW BRAKE FLUID" LIGHT CAME ON, AND WAS FURTHER EXAMINED AFTER FLUID DID NOT STAY IN THE SYSTEM FOR VERY LONG (MATTER OF AN HOUR OR TWO).

Nov 11, 2018

BRAKE SYSTEM MALFUNCTIONING AND FORD DEALERSHIP HAS THE VEHICLE FOR 2 MONTHS AND UNABLE TO REPAIR DUE TO BAD PRODUCTION PARTS

Oct 21, 2017

THE REAR BRAKE CALIPERS WERE NOT RELEASING PROPERLY AFTER APPLICATION OF THE BRAKES. THIS LED TO ACCELERATED WEAR OF THE BRAKE PADS, OVERHEATING OF THE PADS AND ROTORS, AND ULTIMATELY, NON-REPAIRABLE DAMAGE TO THE ROTORS. WE BELIEVE THIS IS A SAFETY ISSUE RELATED TO A DESIGN FLAW THAT COULD LEAD TO BRAKE FAILURE, OR OVERHEATING TO THE POINT OF CREATING A FIRE OR EXPLOSION HAZARD.

Jan 02, 2017

WHILE DRIVING ON TRIP, THE CALIPERS SEIZED, THE BRAKES ALMOST CAUGHT FIRE. THE CALIPER AND ROTOR BOTH HAD TO BE REPLACED WITH ONLY 51,000 MILES. ALSO, THE REAR BRAKE PADS AND ROTORS WERE ALSO REPLACED AT 27,500 MILES.

Sep 08, 2016

+ 7 more complaints for this component

STEERING,ELECTRICAL SYSTEM

10 complaints

The contact owns a 2012 Ford Explorer. The contact stated while his wife was driving 70 MPH in the passing lane, the vehicle lost power steering functionality. The contact stated while the driver was decelerating, the vehicle started shuddering significantly. Several unknown warning lights were illuminated, and a message advising of a power steering failure and to service the vehicle immediately was displayed. The tail lights and the hazard lights became inoperable. The driver was able to pull to the side of the road. The driver was able to continue driving at a lower speed. The contact stated that his daughter and his [XXX] grandchild were passengers in the vehicle during the failure. The contact stated that the vehicle was uncontrollable while driving at higher speeds. The vehicle was taken to the dealer, where it was diagnosed and determined that the power steering gear motor and an unknown parts needed to be replaced. The contact related the failure to Ford Campaign Number: 15N01; however, the dealer informed the contact that the manufacturer declined to cover the repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was unknown. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Jan 31, 2025

We were driving along when all of a sudden power steering completely went out and then warning lights came on for first time. There was no warning until already happened. We were in middle of traffic and almost impossible to get to side of road. Almost got slammed by other vehicle trying to get to side of road.Had to tow car to shop and found out electric power steering component failed and have to replace rack and pinion for thousands of dollars. There was a recall for this problem but we were never notified.

Nov 22, 2023

While I was driving the service advance trac light came on as well I stopped the car turned the key off went to leave and another light popped up in red saying service power steering now. There was a csp called the epas efforts on my vehicle and Ford dealer said it had been fixed in 2014 but I didn’t own the car so I’m not sure if it was

Feb 09, 2023

Service AdvanceTrac Warning light illuminated, power steering fail...second time this happened around the same time last year. Also, right and left turn signals do not stay on while turning.

Jun 04, 2022

POWER STEERING DEFAULT ACTIVATES WHICH CAUSE YOU TO USE EXTREME FORCE TO NAVIGATE THE WHEEL AND THERE IS A POPPING NOISE IN FRONT OF VEHICLE. ALL WHILE DRIVING AND SITTING STILL.

Oct 09, 2019

+ 5 more complaints for this component

ENGINE AND ENGINE COOLING

10 complaints

The contact owns a 2012 Ford Explorer. The contact stated that while the vehicle was parked, upon further inspection, the contact became aware of a water leak. No warning lights were illuminated. The vehicle was taken to a local independent mechanic where it was diagnosed that the water pump had leaked along the leaking hole near the engine block. The local dealer was not contacted. The vehicle was not diagnosed or repaired due to the cost. The manufacturer was not made aware of the failure. The failure mileage was approximately 133,000.

Sep 26, 2024

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE TURBO BOOST FAILED TO OPERATE AS INTENDED. THERE WAS AN ABNORMAL NOISE ONCE THE TURBO WAS ACTIVATED. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO HIXSON AUTO-PLEX (2506 S MACARTHUR DR, ALEXANDRIA, LA 71301) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TURBO BOOSTER WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.

May 19, 2020

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT EXHAUST FUMES WERE PRESENT INSIDE THE VEHICLE. THE CONTACT'S SIX YEAR OLD DAUGHTER CONSTANTLY COMPLAINED OF SEVERE HEADACHES WITHIN FIFTEEN MINUTES OF BEING IN THE VEHICLE. THE VEHICLE WAS TAKEN TO JOHN NORTH FORD (3002 US-50, EMPORIA, KS 66801) WHERE THE CONTACT WAS INFORMED THAT THERE WOULD BE A CHARGE FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 61,467.

May 24, 2019

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT SMELLED AN EXHAUST ODOR COMING FROM THE VENTS. THE CONTACT BELIEVED THAT THIS WAS THE RESULT OF THE CARBON MONOXIDE ISSUE IN THE NEWS. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,613. ... .UPDATED 11/16/17 *BF THE FAILURE AFFECTED THE CONSUMER'S ASTHMATIC CONDITION. *JS

Aug 04, 2017

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT THE EXHAUST SYSTEM FAILED AND CAUSED AN ODOR TO PENETRATE THROUGHOUT THE VEHICLE. THE ODOR CAUSED THE CONTACT TO HAVE NAUSEA SYMPTOMS AND HEADACHES. THE CONTACT DID NOT SEEK MEDICAL ATTENTION. THE VEHICLE WAS NOT TAKEN TO A DEALER OR MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 100,000.

Aug 02, 2017

+ 5 more complaints for this component

STEERING,ELECTRONIC STABILITY CONTROL (ESC)

10 complaints

POWER STEERING ASSIST FAULT, MY STEERING WAS INTERMITTENT BUT NOW ITS COMPLETELY GONE. I CAN NOT STEER MY CAR. IT WAS STATIONARY , IT HAPPENED AS SOON AS I STARTED MY CAR.

Aug 04, 2020

OUR SUV LOST POWER STEERING WHILE DRIVING AND UNABLE TO STEER VEHICLE WITHOUT EXCESSIVE FORCE. WARNINGS THAT CAME ON DASH INCLUDE: SERVICE POWER STEERING NOW, ADVANCETRAC WARNING, AND ALL TERRAIN WARNING. THE TURN SIGNALS ALSO WILL NOT OPERATE PROPERLY.

Dec 22, 2019

I HAVE A 2012 FORD EXPLORER THAT WAS INCLUDED IN THE SAFETY RECALL 14S06. THE PSCM WAS REPROGRAMMED PRIOR TO ME PURCHASING THE VEHICLE. ASSOCIATED TO RECALL 14S06 IS THE EXTENDED COVERAGE PROGRAM 15N01, WHICH IS TO REMAIN OPEN ON THE VEHICLES THAT WERE RECALLED IN THE EVENT THAT ANY LOSS OF STEERING ASSIST DTCS ARE PRESENT. MY EXPLORER HAS A COMPLETE LOSS OF POWER STEERING AND THE DEALER HAS NOTED THAT MY ENTIRE STEERING GEAR ASSEMBLY MUST BE REPLACED. FORD REFUSES TO ACKNOWLEDGE EXTENDED COVERAGE 15N01. THIS COVERAGE IS SUPPOSED TO LAST FOR 10 YEARS AND 150,000 MILES. I AM AT 144,000 MILES. FORD CONTINUES TO REPEAT THAT MY CAR IS NOT INCLUDED IN THE SPECIAL COVERAGE. HOWEVER, PUBLICATIONS FROM FORD INDICATE OTHERWISE. REPLACEMENT OF MY STEERING GEAR IS $2,200. ALL OF WHICH SHOULD BE COVERED BY FORD. MY POWER STEERING AND STABILITRAK WARNINGS GO OFF AND I LOSE POWER STEERING WHILE DRIVING. THIS IS A SAFETY ISSUE THAT NEEDS TO BE ADDRESSED CORRECTLY BY FORD. FORD'S CUSTOMER CARE DEPARTMENT IS SEVERELY INCAPABLE OF ANSWERING THE MOST BASIC QUESTIONS. THEY ARE ALSO INCAPABLE OF ACCURATELY DOCUMENTING WHAT YOU HAVE CALLED ABOUT MAKING IT IMPOSSIBLE TO REACH ANY RESOLUTION OR PROVIDE INFORMATION BEYOND WHAT YOU RESEARCH ON YOUR OWN. I REQUESTED ESCALATION AND WAS TOLD THAT THEY DON'T HAVE BOSSES, WON'T ESCALATE MY REQUEST FOR ADDITIONAL INFORMATION OR PROVIDE ORIGINAL RECALL NOTIFICATIONS FOR MY VIN. I WAS TOLD THE ONLY WAY TO PURSUE THE ISSUE FURTHER WAS TO WRITE A LETTER.

Sep 11, 2019

WHILE DRIVING THE STABILITY CONTROL LIGHTS CAME ON AND THE WHEEL GOT TUFF.

Nov 16, 2018

THE VEHICLE AT START UP HAS DISABLED POWER STEERING CAUSING THE VEHICLE UNABLE TO BE STEERED. THE VEHICLE WAS IN A DRIVEWAY AND WAS ABOUT TO PLACE INTO DRIVE GEAR WHEN THE WARNING LIGHT CAME ON AND COULD NO LONGER TURN THE STEERING WHEEL.

Jun 21, 2018

+ 5 more complaints for this component

FUEL/PROPULSION SYSTEM

9 complaints

When filling up the fuel starts dripping in the bottom behind the rear wheel even though the tanks is not full yet.

Jun 26, 2021

THERE IS A STRONG SMELL OF CARBON MONOXIDE WHEN THE ENGINE IS REVED OVER 3000 -3500 RPM THIS HAPPENS EVERY SINGLE TIME. IT SEEMS TO BE ON PAR WITH THE OTHER COMPLAINTS REGARDING THIS ISSUE WITH THE EXHAUST SYSTEM. I NOTICED THIS ISSUE SINCE I BOUGHT THE CAR FROM THE USED CAR LOT.

Dec 28, 2020

MONDAY, FEBRUARY 18, 2019 WHEN I STARTEDMY CAR I STARTED SMELLING A STRONG ORDER OF A NATURAL GAS SMELL COMING FROM MY CAR. IT GETS SO BAD THAT I HAVE TO ROLL DOWN THE WINDOWS AT TIMES. I CONTACTED FORD REGARDING THIS HOWEVER THEY SAID THATT SINCE ME CAR IS OUT OF WARRANTY IT WILL BE BE COVERED AND THERE ARE NO CURRENT RECALLS ON THIS VEHICLE. IT'S A CONSTANT GAS SMELL WHETHER I'M DRIVING, IDLING, OR PARKED. THIS IS NOT SAFE.

Mar 11, 2019

AWD OFF ERROR AND WRENCH SYMBOL - ISSUE HAS OCCURRED MULTIPLE TIMES, UNDER DIFFERENT CONDITIONS. WITHOUT WARNING, THE VEHICLE LOSES ACCELERATION AND THE WRENCH ICON AND AWD ERRORS DISPLAY. THE THROTTLE BECOMES UNRESPONSIVE, BUT ALL OTHER SYSTEMS REMAIN FUNCTIONING. IF YOU LEAVE IT IN GEAR WITHOUT THE BRAKES ENGAGED, IT WILL MOVE AT IDLE SPEED ON FLAT GROUND, BUT IS UNABLE TO NAVIGATE INCLINES. WHEN SLOWING TO A STOP, THE WHOLE VEHICLE SHUDDERS. STOPPING AND RESTARTING NORMALLY RETURNS THE VEHICLE TO NORMAL OPERATION. THIS HAS ACCURED OVER A DOZEN TIMES. DEALER HAS SAID THAT THERE ARE NO CODES REPORTING THE PROBLEM. RECOMMENDED WE REPLACE TIRES. REPLACED TIRES AND ISSUE IS STILL PRESENT. HAVE FILED A COMPLAINT WITH FORD TO BRING IN OTHER RESOURCES TO TRIAGE/DIAGNOSE ISSUE WITHOUT SUCCESS. THIS IS A VERY DANGEROUS ISSUE AS WHEN TO ISSUE PRESENTS ITSELF, THE CAR STOPS UNEXPECTEDLY AND MUST BE SHIFTED INTO PARK IN ORDER TO CLEAR THE PROBLEM. ON ROADS WITHOUT SHOULDERS OR MULTIPLE LANES, THIS IS A VERY DANGEROUS AS THE CAR IS SOMETIMES NOT ABLE TO MAKE IT TO THE SIDE OF THE ROAD AND MUST BE PUT INTO PARK WHERE IT STOPS. THE CAR IS TO DANGEROUS TO DRIVE AND THERE ARE NO KNOW FIXES RIGHT NOW.

Aug 17, 2016

I/WE HAVE HAD MULTIPLE OCCASIONS OF THE ENGINE FAILURE TO ACCELERATE WHILE IN A REGULAR DRIVING MODE. THE ENGINE WILL NOT CONTINUE TO RESPOND TO THE ACCELERATOR. THE VEHICLE WAS DRIVEN TO THE LOCAL FORD DEALER AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM. TODAY I WAS ABLE TO PULL A CODE P2111 AND TOOK THAT IN. I WAS TOLD IT WAS A MALFUNCTIONING THROTTLE BODY. THIS APPEARS TO BE A PROBLEM THAT IS OCCURRING IN THIS AND SIMILAR VEHICLES. FORD HAS SAID THEY WILL NOT CORRECT THE PROBLEM. THE VEHICLE WAS BEING DRIVEN ON A LOCAL ROAD AT THE TIME OF THE CONDITION OCCURRED. WE PULLED INTO A PARKING LOT TO GET IT OFF THE STREET. AFTER PULLING THE CODE THE VEHICLE STILL WOULD NOT RESPOND TO ACCELERATION ATTEMPTS. THE VEHICLE WAS TURNED OFF AND RESTARTED. UPON RESTART IT RAN CORRECTLY.

Aug 16, 2016

+ 4 more complaints for this component

BACK OVER PREVENTION

7 complaints

Faulty rear view camera. Says contact the dealership on the message.

Oct 22, 2025

The contact owns a 2012 Ford Explorer. The contact stated that while reversing, the rearview camera failed to display an image. The message "Camera Not Available - Contact Your Dealer" was displayed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 107,000.

Jul 03, 2025

The contact owns a 2012 Ford Explorer. The contact stated while reversing, the back over prevention image was showing on the opposite side of the screen, and the camera was flickering. There were no warning lights illuminated. The contact stated that the failure could be linked to NHTSA Campaign Number: 25V270000 (Back Over Prevention); however, the VIN and the model vehicle were not included. The vehicle was taken to the local dealer where it was diagnosed and determined that the camera needed to be replaced. The vehicle was repaired, but the failure recurred. The dealer informed the contact that there was no warranty coverage on the vehicle for the failure. The manufacturer was not contacted. The failure mileage was approximately 68,000.

Jun 05, 2025

The contact owns a 2012 Ford Explorer. The contact stated while reversing, the rearview camera image was black or distorted, and the message "Camera Unavailable - Report to Dealer" was displayed on the infotainment screen on several occasions. The contact stated that the failure had been recurring intermittently. The contact stated that the vehicle was taken to an unknown dealer, where the rearview camera was replaced twice; however, the failure persisted. The dealer was notified of the failure and advised the contact to schedule an appointment for the rearview camera replacement. The dealer informed the contact that the VIN was not included in an unknown recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 28,000.

May 30, 2025

Display failure due to ACM and APIM module failure. Vehicle left without backup camera, no phone connectivity, no heat/ac control, no navigation.

Mar 21, 2022

+ 2 more complaints for this component

SUSPENSION

7 complaints

The contact owns a 2012 Ford Explorer. The contact stated that while driving approximately 35-45 MPH, the steering wheel started shaking abnormally. There were no warning lights illuminated. The contact became aware of NHTSA Campaign Number: 19V435000 (Suspension). The local dealer was contacted and provided a cost for the repair. The vehicle was not diagnosed or repaired. The contact called another local dealer, [XXX] [XXX] ) but no assistance was provided. The manufacturer was contacted but no assistance was provided. The failure mileage was approximately 71,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Sep 29, 2025

The contact owns a 2012 Ford Explorer. The contact stated that the vehicle was experiencing a hard pull to the right while depressing the accelerator pedal. The contact stated that the failure occurred while driving from a complete stop and while driving on the highway. The contact received notification of NHTSA Campaign Number: 21V746000 (Suspension) and the vehicle was taken to the dealer, where it was determined that the rear toe links needed to be replaced; however, the part to do the recall repair was not yet available. The contact stated that the failure was recurring increasingly. The vehicle was taken back to the dealer, who informed the contact that the recall repair had already been performed on the vehicle; however, the contact stated that the recall repair had not been performed on the vehicle. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

Mar 25, 2024

The contact owns a 2012 Ford Explorer. The contact stated that while driving at an undisclosed speed, she heard an abnormal sound coming from underneath the vehicle. The check warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the bushings. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 198,000.

Mar 11, 2024

Rear tires rubbing and car is uneasy in rain. Had to have tires replaced due to rubbing on interior of rear of car. Tires wear extremely fast and dangerous to drive in any weather conditions such as rain. Inspection says there is no alignment or adjustment issues. However tires continue to wear apparently there are aftermarket parts to make it adjustable but what is wrong with it in the first place? Very dangerous to drive in rain. Slides all over the place. Tires slightly bend in.

Feb 05, 2024

I have had 3 upper rear lateral links snap off. 2 on the rear driver side and 1 on the rear passenger side. I am researching recalls. And there is a recall on some explorer models for the rear toe links. Sounds like the same thing that keeps happening to my vehicle. I am scared to drive it now. They literally just snap and the back tire starts steering however it wants.

Oct 09, 2021

+ 2 more complaints for this component

VISIBILITY

7 complaints

The contact owns a 2012 Ford Explorer. The contact stated that while driving at an undisclosed speed, the side fasteners on the driver's and passenger's side of the front windshield detached and separated from the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Jan 02, 2024

After seeing in the news that trim parts had come off explorers while driving we wanted to report the same issue that we have had. Last year the trim piece on the front passenger door came off while traveling at highway speed. About one year before that the driver side windshield trim piece also came off while traveling on the highway. The driver side far rear trim piece has also been cracked for a couple years. We replaced the two pieces that cam off with aftermarket replacements. The vehicle is available for inspection. The trim pieces coming off startled us while driving and could cause injury or accident to vehicles travelling on the highway behind us. The problem has not been reported to, reproduced or confirmed b a dealer or independent service center. The vehicle or component has not been inspected by the manufacturer, police, insurance representatives or others. There was no warning of the impending failures.

Feb 12, 2023

Driver side Pillar trim molding flew off multiple times while driving on the interstate causing safety issues to the other drivers.

Feb 02, 2023

Driving south/west on US301 in MD, from NY, and the driver side windshield frame came off at highway speed. There was no other traffic nearby. I ordered a replacement frame off Ebay and installed but it does not fit as well as the original. Heard on the radio there had been other reports of this, hence why I am making this report now. The incident took place before Christmas. There were no warning signs of this potentially happening. I am the only owner of this vehicle, purchased it new

Feb 02, 2023

The contact owns a 2012 Ford Explorer. The contact stated while driving approximately 35-60 MPH, the front passenger's side vertical rubber gasket of the windshield detached and was slapping against the windshield. The contact continued driving. Upon arriving to her destination, the contact pushed the part into place; however, the failure recurred. The contact stated that the front passenger's side vertical rubber gasket of the windshield was scuffing the windshield. The contact also stated that the failure was distracting and obstructed her vision while driving. The dealer was notified of the failure and advised the contact to take the vehicle into the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 70,000.

Aug 29, 2022

+ 2 more complaints for this component

ENGINE,FUEL/PROPULSION SYSTEM

6 complaints

while driving the vehicle goes into what I have found is called sleep mode.. The check engine lite comes on and the left info panel shows that the all wheel drive is not working. The dealer tried to see what codes were set and found none. My solution is to pull off the road, put the vehicle in park and turn off the ignition. After about 30 seconds I can restart the vehicle and drive again. The restart lasts from 15 seconds to a month. I found a TSB ( 16-0139) that covered this problem. However it did not offer any cure. I am concerned that someone will hit me when this happens.

Jul 06, 2025

TURBO GONE BAD - CAR BEGAN MAKING LOUD RATTLE NOISE WHEN STARTED. NOISE WOULD SUBSIDE SOME AFTER A FEW MINUTES. CAR HAS BEEN VERY SLOW TO ACCELERATE, WHENEVER IT'S BEING DRIVEN, OVER THE LAST FEW MONTHS. HAVE TO REALLY PRESS DOWN ALL THE WAY ON THE GAS IN ORDER TO KEEP IT GOING. THE MPG HAVE BEEN STEADILY DECLINING AS WELL OVER THE LAST FEW MONTHS. DEALER TOLD ME IT'S A "TURBO PROBLEM". WAS TOLD THAT 180 OTHER 2012 EXPLORERS ARE ALSO AFFECTED, PARTS ON BACK-ORDER FOR SIX WEEKS. CAN'T DRIVE CAR. REPAIR COST APPROXIMATELY $3500. FORD OFFERING NO RELIEF AT THIS POINT.

Jul 15, 2017

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS AN ABNORMAL FUEL ODOR WHILE OPERATING THE VEHICLE. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL ODOR COULD NOT BE DIAGNOSED; HOWEVER, THE CHECK ENGINE INDICATOR FAILURE WAS DIAGNOSED AS AN AIR FILTER NEEDING TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

Feb 14, 2017

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING 35 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE PURGE VALVE WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 53,128.

Nov 04, 2016

WHILE DRIVING DOWN THE HIGHWAY MY EXPLORER MADE A LOUD CLUNK SOUND AND THEN THE WRENCH SYMBOL APPEARED ON MY DASHBOARD. THEN THE GAS PEDAL QUIT WORKING, AND WE HAD TO ROLL OFF THE HIGHWAY AVOIDING BEING HIT BY OTHER TRAFFIC. I HAD TO STOP AND RESTART MY CAR 5-6 TIMES BEFORE THE GAS PEDAL WOULD WORK AGAIN. THIS HAS HAPPENED 5 TIMES IN THE PAST TWO MONTHS, AND WHEN I CALLED TO HAVE IT SERVICED THEY TOLD ME THE WRENCH LIGHT HAD TO BE ON FOR THEM TO IDENTIFY THE PROBLEM. BUT I CANT GO ANYWHERE WHEN THE WRENCH LIGHT COMES ON AND A TOW TRUCK WILL NOT TOW A CAR WITH IT RUNNING FOR ME TO GET IT TO THE DEALERSHIP TO BE TESTED. THIS IS A SAFETY ISSUE THAT OTHER PEOPLE ARE HAVING. THE THROTTLE BODY IS GOING OUT ON MANY EXPLORERS AFTER 55,000 MILES. IS IT GOING TO TAKE DEATHS BEFORE THIS IS A RECALL?

Jul 20, 2016

+ 1 more complaint for this component

UNKNOWN OR OTHER,ENGINE

6 complaints

PERSISTENT EXHAUST ODOR IN VEHICLE UPON START UP . WHEN THE VEHICLE CRANKS UP AND WITH A/C ON THERE IS A STRONG EXHAUST ODOR , IT ISN'T AS NOTICEABLE AT HIGHWAY SPEEDS BUT STILL THERE . THIS ISSUE STARTED A COUPLE WEEKS AGO AND HASN'T WENT AWAY

Apr 13, 2021

I AM EXPERIENCING THE EXHAUST FUMES SMELL IN MY VEHICLE WHEN ACCELERATING UP HILLS OR WHEN MERGING INTO TRAFFIC. MY FAMILY HAS SUFFERED SYMPTOMS SUCH AS HEADACHES AND LIGHTHEADEDNESS DUE TO THE SMELLS. THE SMELL IS A VERY STRONG EXHAUST FUMES SMELL AND LASTS FOR AT LEAST 30 SECONDS TO A MINUTE.

Jun 26, 2017

STRONG EXHAUST (BURNING OIL SMELL) COMING INTO CABIN UNDER MEDIUM TO HIGH ACCELERATION THROUGH VENTILATION ( AC ON) . THE SMELL PERMEATES THE CAR AND BURNS YOUR NOSTRILS. I COULD SMELL IT FOR QUITE SOME TIME EVEN AFTER EXISTING THE VEHICLE (AS THE SMELL REMAINS IN MY NOSE). EVEN FELT A BIT LIGHTHEADED AFTER EXISTING THE VEHICLE. I HAVE HAD PASSENGERS NOTICE THIS SMELL ON SEVERAL OCCASIONS ALSO.

Sep 26, 2016

WHEN ACCELERATING TO GAIN ACCESS TO A HIGHWAY OR JUST SPEEDING UP ON A LOCAL STREET, THERE IS A GAS OR BURNT OIL SMELL THAT PERMEATES THE CABIN OF THE VEHICLE. THIS HAPPENS EVERY TIME I ACCELERATE, EVERY DAY.

Jul 07, 2016

EXHAUST ODORS IN THE OCCUPANT COMPARTMENT AND OIL IN THE AIR FILTER

Jul 05, 2016

+ 1 more complaint for this component

STEERING,SUSPENSION

5 complaints

Clunking noise coming from rear possible tow link, clicking noise coming from steering even when vehicle not moving

Jul 01, 2025

The contact owns a 2012 Ford Explorer. The contact stated while driving 20-30 MPH, the steering wheel became significantly difficult to steer. The contact was able to continue driving by using his physical strength to steer the steering wheel. There was no further information provided. The contact stated that as he arrived to the residence, the steering wheel locked. The vehicle was towed to the used car dealer it was purchased from, and it was diagnosed that the rack and pinion needed to be replaced. The Ford dealer was contacted and informed the contact that the vehicle could not be covered under Ford Campaign Number: 15N01, as the campaign had expired. The vehicle was not repaired. Additionally, the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair of NHTSA Campaign Number: 19V435000 (Suspension). The manufacturer were contacted, but no assistance was provided. The failure mileage was approximately 183,000.

Aug 03, 2023

WHEN IT ACCELERATE 0 TO 60 IT FEELS LIKE TREMBLES, EVEN WHEN IT PASSES 60 MPH IT FEELS. IF YOU ACTIVE THE OVER DRIVE IT FEELS IVEN MORE... I REPLACE THE TIRES, BRAKES , CONTROL ARM, MOTOR MOUNT. THE MECHANIC CHECK EVERYTHING. SO THE ONLY REST FOR CHECK IS THE RACK AND PINION THE HALL THING. THE EXPLORER IS IN VERY GOOD CONDITION

Oct 11, 2019

WHILE MY WAS DRIVING SHE WENT TO ACCELERATE FROM A STOP AND HEARD A NOISE. SHE THOUGHT MAYBE SHE RAN OVER GLASS OR SOMETHING. WHEN SHE WENT TO TURN THE CORNER THE VEHICLE KEPT GOING STRAIGHT. SHE ENDED UP HITTING ANOTHER VEHICLE DUE TO THE REAR SUSPENSION BREAKING. MY VEHICLE IS PART OF THE REAR SUSPENSION RECALL.

Aug 19, 2019

Crash: 1

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT THE ELECTRIC POWER STEERING (EPS) FAILED AND THE EPS INDICATOR RANDOMLY ILLUMINATED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V286000 (STEERING) AND 14E001000 (STEERING); ALTHOUGH, THE FAILURE WAS THE SAME AS LISTED IN THE RECALLS. CLASSIC FORD OF SMITHFIELD (1698 E BOOKER DAIRY RD, SMITHFIELD, NC 27577, (877) 679-8179) WAS NOTIFIED OF THE FAILURE AND INDICATED THAT A DIAGNOSTIC APPOINTMENT NEEDED TO BE SCHEDULED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION) AND THE DEALER WAS TO ALSO SCHEDULE AN APPOINTMENT FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 132,000.

Jun 19, 2019

STRUCTURE,UNKNOWN OR OTHER

5 complaints

Recall data refreshed on Dec 11,2024 1 Unrepaired Recalls associated with this VIN Jan 19,2024 Manufacturer Recall Number24S02 NHTSA Recall Number24V031 After almost a year, Ford has not made a fix available for this recall

Dec 11, 2024

On October 31, 2020, I pulled up to the grocery store and my sunroof opened by itself. I realize it was not closing so too fast forward I found out that leaks from my sunroof had messed up my electrical wiring in my roof or filling on my car so it causes the sunroof electrical parts to stop working. Every time it rain, heavy or consistently I had a puddle of water in my front passenger seat. I’ve been able to get my sunroof closed and that hasn’t been an issue opening back up, but it does not work at this time after getting it fixed, but also I was nervous about opening it up in case it would not close because it wasn’t cheap to repair it. Now that I am living somewhere that it rains more often I am continuously getting leaks in my door frame, and it comes through my seatbelt or in my trunk. It leaks through the seatbelt or the ceiling of the back trunk. When I first had this problem, I googled it and I realize other people were having issues with the 2011 or 20 1244 and at this point I feel like it is poor construction when it comes to Feeling of the vehicle. I’m not sure how many people have reached out to discuss this but at this point is more of an issue because I am somewhere that rains a lot and I do not have anything to cover my car. If anything I wanted to still reach out to get the information out there Because I know a lot of them do have Ford Explorer. If is this something that is an issue for other people I wanted to at least be someone else to report this issue. None of these issues were due to me buying a car and this is something that was not provided when I bought the car. I am pretty sure every time it rain when I lived in IN, they had to clean out the puddle of water in passenger front floor. Although I know this is also error on dealership and I can take accountability that I was naive with buying car process I still feel like it’s something that needs to be fixed manufacturer problem as many people have had this issue.

Sep 27, 2024

AFTER PARKING MY VEHICLE IN MY DRIVE WAY (VEHICLE WAS IN PARK WITH EMERGENCY BRAKE APPLIED) I EXITED THE VEHICLE AND THE VEHICLE STARTED ROLLING FORWARDS DOWN MY SLOPPED DRIVEWAY. I ATTEMPTED TO CHASE THE VEHICLE HOPING TO JUMP IN AND APPLY THE BRAKE BUT WAS UNABLE TO. VEHICLE CAME TO A STOP AFTER HITTING MY FENCE, BUSHES, AND A SMALL TREE. THERE WAS BODY DAMAGE TO THE FRONT RIGHT PORTION OF THE VEHICLE.

Jul 20, 2018

Crash: 1

PAINT ON HOOD IS BLISTERING - FORD KNOWS ABOUT THIS ISSUE AND ISSUED A TSB IN 2004 TO FIX THIS ISSUE IN 2004 WHY ARE WE STILL HAVING THIS ISSUE ON A 2012 VEHICLE - DEALER SAYS FORD HQ DENIED REPAIR TO HOOD PAINT SINCE VEHICLE IS OUT OF 3 YEAR 36,000 MILE WARRANTY - WHY IS PAINT CORRODING ON 3+ YEAR OLD $34,000 VEHICLE? FORD SHOULD TAKE CARE OF THIS ISSUE SINCE IT IS KNOWN AND DEVALUES THE VEHICLE BY MANY $K.

Sep 08, 2015

I WAS DRIVING ON RT44 IN MA WHEN I NOTICED ONCOMING DRIVERS YELLING AT ME. I THOUGHT I WAS DOING SOMETHING WRONG AND WHEN I CAME TO A STOP LIGHT, THE DRIVER IN FRONT OF ME GOT OUT OF HIS CAR AND YELLED THAT MY 2012 FORD EXPLORED HAD FLAMES COMING FROM THE BOTTOM OF THE VEHICLE. I IMMEDIATELY EVACUATED THE CAR WITH MY WIFE AND CHILDREN AND MY CAR WAS INDEED ON FIRE. I HAPPENED TO HAVE A FIRE EXTINGUISHER WITH ME AND WAS ABLE TO PUT OUT THE FIRE. I WAS IN FRONT OF A FORD DEALER WHEN THIS HAPPENED AND THEY CAME OUT TO INSPECT THE CAR AND I WAS TOLD THE HEAT SHIELD WAS IGNITED FROM TOUCHING THE EXHAUST. THEY REMOVED THE PLATE AND YOU CAN SEE THE BURNT DAMAGE (I HAVE PICS). THIS SITUATION COULD HAVE TURNED FATAL AND THEY SAID THEY WILL PUT A NEW ONE ON. THIS SHOULD NOT BE ABLE TO CATCH FIRE AND IF IT WASN'T FOR OTHER DRIVERS I DON'T KNOW HOW THIS COULD OF ENDED. MY WIFE AND 3 YEAR OLD SON ARE NOW TERRIFIED TO RIDE IN THE EXPLORER. THIS NEEDS TO BE INVESTIGATED IMMEDIATELY. *JS

Jul 07, 2014

Fire: 1

VEHICLE SPEED CONTROL

5 complaints

THE VEHICLE WOULD RANDOMLY GO INTO LIMP MODE. IN LIMP MODE THE VEHICLE WOULD NO LONGER RESPOND TO THE ACCELERATOR PEDAL AND WOULD STAY AT A ROUGH IDLE. IT DID NOT MATTER WHETHER YOU WERE GOING 10 MPH OR 70 MPH. IT HAPPENED ONCE WHEN ON A NARROW BRIDGE DURING RUSH HOUR. IT ALWAYS HAPPENED WHEN TRYING TO ACCELERATE BUT DID NOT MATTER WHAT POSITION THE PEDAL WAS IN TO BEGIN WITH. SHUTTING THE CAR OFF AND OPENING THE DOOR WOULD RESET IT AND IT WOULD WORK AGAIN UNTIL THE NEXT TIME. IT TURNED OUT THAT THE THROTTLE BODY WAS DEFECTIVE. IT TOOK TWO VISITS TO THE DEALERSHIP UNTIL THEY COULD FIGURE OUT THE PROBLEM AND COST $500 TO FIX. THE FACT THAT IT WAS RANDOM AND YOU LOST ALL MEANS OF ACCELERATION COULD BE EXTREMELY DANGEROUS ESPECIALLY WHEN MERGING INTO HIGH SPEED TRAFFIC. MY WIFE REFUSED TO DRIVE IT.

Nov 30, 2017

ON 6/29/15 WHILE DRIVING TO WORK AT ABOUT 40 MPH THE AWD OFF LIGHT CAME ON WITH A WRENCH ON MY 2012 FORD EXPLORER, THE VEHICLE SUDDENLY DECREASED IN SPEED TO LESS THAN 5 MPH. PULLED OVER TURNED THE VEHICLE OFF & THEN TURNED BACK ON. COMPUTER SEEMED TO RESET ITSELF. TOOK VEHICLE TO FORD & SAID THEY COULD NOT REPLICATE THE PROBLEM. THEN AGAIN TONIGHT (11/9/15) ON MY WAY HOME FROM WORK, AGAIN GOING ABOUT 40 MPH, THE AWD OFF LIGHT WITH THE WRENCH CAME ON AGAIN. SPEED IMMEDIATELY DROPPED TO LESS THAN 5 MPH & VEHICLE MADE GRINDING NOISES. PULLED OVER, TURNED THE VEHICLE OFF & TURNED BACK ON. COMPUTER RESET ITSELF AGAIN & IMMEDIATELY DROVE IT TO FORD. THE ONLY MESSAGE THEY COULD FIND WAS A CODE FOR LOSS OF COMMUNICATION TO BCM. WAS TOLD THERE WAS NOTHING THEY COULD DO AND IF IT HAPPENED AGAIN TO LEAVE THE VEHICLE RUNNING, CALL ROADSIDE ASSISTANCE & HAVE THEM TOW IT IN WHILE STILL RUNNING. I LIVE IN A RURAL AREA THAT DOES NOT HAVE MANY PLACES TO PULL OVER WHEN YOUR VEHICLE BREAKS DOWN AND I DO NOT UNDERSTAND WHY THE COMPUTER SYSTEMS MEMORY DOES NOT TRACK THESE MESSAGES. I GUESS IT WILL TAKE A FATALITY BEFORE FORD RECTIFIES THE PROBLEM.

Nov 09, 2015

DASH REPORTS TMS FAULT, THEN AWD OFF SUCCESSIVELY. THEN CAR BECOMES UNRESPONSIVE TO THE ACCELERATOR AND SLOWS DOWN RAPIDLY. THE DASH ALSO DISPLAYS A SERVICE INDICATOR "WRENCH." DEALER REPORTS VEHICLE THROWS CODE P2112, THROTTLE BODY STUCK CLOSED. I BELIEVE THE SCOPE OF FORD CSP 13N03 IN RESPONSE TO NHTSA ACTION NUMBER PE13003 NEEDS TO BE EXPANDED OR MANY MORE DRIVERS WILL BE STUCK IN FORD VEHICLES THAT ALL BUT SHUT DOWN ON THE INTERSTATE DURING A THROTTLE BODY FAILURE. *TR

Aug 12, 2014

THE THROTTLE BODY ON THE FORD EXPLORER FAILED AND CAUSED THE VEHICLE TO STALL SEVERAL TIMES AT VARIOUS SPEEDS FROM 15 MPH TO 60 MPH ON LOCAL STREETS AND HIGHWAYS. THE DEALERSHIP SERVICE UNIT IDENTIFIED IT AS A FAILED THROTTLE BODY. *TR

Sep 17, 2013

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE STOPPED AT A STOP SIGN, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND NOTICED THAT THE PEDAL BECAME STUCK IN A DEPRESSED POSITION. THE VEHICLE THEN ACCELERATED ON ITS OWN. THE CONTACT DEPRESSED THE BRAKE PEDAL AND WAS ABLE TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.

Jul 31, 2012

VISIBILITY,STRUCTURE

4 complaints

See attached document for complaint

Aug 08, 2024

The contact owns a 2012 Ford Explorer. The contact stated while driving 60 MPH, the front windshield trim detached from the vehicle. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front windshield trim to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was unknown.

Feb 24, 2023

The contact owns a 2012 Ford Explorer. The contact stated while driving 75 MPH, the contact heard an abnormal snap and saw the trim panel of the front windshield detach from the vehicle. The vehicle was taken to an auto glass shop and the vehicle was repaired; however, the failure recurred. The manufacturer was contacted and stated that the vehicle was out of warranty and that there was no recall for the failure. The failure mileage was 90,000. The contact stated that the trim panel has been replaced 3 times now. The fourth set of trim panel is now cracked and will have to be replaced again. All sets of trim panel were purchased from and installed by the same two companies each time. The contact also stated that the failure mileage was 50,000.

Feb 16, 2023

I WAS DRIVING AT 55 MILES PER HOUR AND THE MOLDING FROM AROUND THE RIGHT SIDE WINDSHIELD FLEW OFF AFTER DRIVING ANOTHER 10-15 MILES THE LEFT HAND MOLDING ON THE WINDSHIELD ALSO BLEW OFF THIS COULD HAVE BEEN TROUBLE FOR ANY ONE BEHIND ME OR TO THE SIDE OF ME. *TR

Nov 03, 2014

SEAT BELTS

4 complaints

The contact owns a 2012 Ford Explorer. The contact stated that the rear second passenger’s side seat belt was faulty. The contact took the vehicle to the local dealer, where it was diagnosed with needing the rear second passenger’s side seat belt to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer had been informed of the failure. The failure mileage was approximately 70,000. The contact stated the issue has been resolved via local dealer opening up mechanism and finding twist in seatbelt, which wouldn’t allow use of the seatbelt but haven't received a new seatbelt which seems to be on backorder.

Aug 17, 2023

FOR ALL THREE REAR SEAT BELTS THE LATCH PLATE WILL NOT ENGAGE IN THE SEAT BELT BUCKLE. THE REAR SEATS ARE RARELY USED SO I DON'T KNOW HOW LONG THEY HAVE BEEN INOPERATIVE.

Nov 13, 2020

SEAT BELT PRETENSIONER. AIR BAG LIGHT ON AND OFF AT RANDOM WHILE DRIVING. NOT COVERED UNDER WARRANTY.

Jun 08, 2018

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT THE REAR PASSENGER SIDE SEAT BELT WOULD NOT RETRACT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE REPLACEMENT SEAT BELT WAS ALSO EXPERIENCING THE SAME FAILURE. THE CONTACT WAS INFORMED THAT THE SEAT BELTS WERE BEING REDESIGNED AND THE VEHICLE WAS AWAITING NEW PARTS FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,112 UPDATED 02/27/12*LJ THE CONSUMER STATED THE REPLACEMENT SEAT BELT ALSO FAILED. UPDATED 02/28/12

Feb 08, 2012

POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE

4 complaints

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT THE THROTTLE BODY ASSEMBLY WAS FAULTY. WHEN THE CONTACT DEPRESSED THE ACCELERATOR PEDAL, THE VEHICLE WOULD NOT ACCELERATE. THE CONTACT PULLED THE VEHICLE OVER AND IT STARTED SHAKING. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, IT OPERATED NORMALLY. SAMES FORD (4721 AYERS ST, CORPUS CHRISTI, TX 78415, (361) 851-7600) DIAGNOSED THAT THE THROTTLE WAS FAULTY AND PROVIDED THE REPAIR COST. THE MANUFACTURER STATED THAT THERE WAS NO RECALL AND ADVISED THE CONTACT TO SAVE THE RECEIPTS FOR REIMBURSEMENT IF A RECALL WAS ISSUED. THE FAILURE MILEAGE WAS 58,900. *TT CONSUMER STATED CAR WOULD NOT ACCELERATE ON A BUSY ROAD. PROBLEM WAS FIXED.*JB

Jan 03, 2019

WHILE DRIVING THE VEHICLE SUDDENLY POWER WOULD BE LOST. WHEN APPLYING MORE PRESSURE TO THE ACCELERATOR, NO USABLE POWER WAS PRESENT AND THE VEHICLE COULD NOT EXCEED 30 MPH. AFTER THIS OCCURRED ON THE 4TH TIME ON A SUBSEQUENT DAY, THE "ENGINE" SYMBOL WAS DISPLAYED. CURRENTLY THE VEHICLE IS AT A FORD DEALERSHIP TO TROUBLESHOOT THE PROBLEM. ON TWO OCCASIONS THIS DISCREPANCY WITH ACCELERATION AND FUNCTIONALITY OF AVAILABLE POWER NEARLY CAUSED AN ACCIDENT WITH SMALL CHILDREN IN THE VEHICLE. THIS SHOULD CAUSE A MAJOR CONCERN TO OTHER OWNERS AND FORD MOTOR COMPANY AS A WHOLE DUE TO THE POTENTIAL DAMAGE, INJURY, OR DEATH THAT COULD OCCUR DUE TO COMPLETELY LOSING ACCELERATION AND/OR POWER WHILE DRIVING. *TR

Nov 02, 2016

I WAS DRIVING BACK FROM THE MALL ON A SINGLE LANE HIGHWAY AT 55 MPH WITH THE WHOLE FAMILY. ALL OF THE SUDDEN THE VEHICLE JUST QUIT. I TRIED TO RESTART THE VEHICLE WHILE IT WAS GLIDING WITHOUT POWER, BUT IT WOULD NOT START. I HAD TO PULL OVER TO THE SIDE OF THE ROAD UNTIL THE CAR STOPPED BY ITSELF. WHILE THE CAR WAS GLIDING TO A STOP, THERE WAS NO STEERING BRAKES OR ANYTHING AVAILABLE, SINCE THE ENGINE HAD CUT OFF AUTOMATICALLY. LUCKILY I DID NOT GET HIT BY ANYONE. I FINALLY PULLED OVER, RESTARTED THE CAR AND DROVE AGAIN. IN A COUPLE OF MINUTES THE CAR STALLED AGAIN WITH NO CONTROLS. THIS HAPPENED ABOUT 4 TIMES WITHIN A SPACE OF 15 MILES. I TOOK IT TO THE FORD DEALERSHIP THE NEXT DAY AND HAD TO SPEND $1000 FIXING IT, WHICH THEY BLAMED ON THE THROTTLE ACTIVATION OR BODY. THIS COULD HAVE RESULTED IN A FATAL SITUATION, ESPECIALLY BECAUSE THE VEHICLE HAD NO CONTROLS WHEN IT STALLED. I BELIEVE THERE HAS BEEN THE SAME ISSUE WITH OTHER FORDS AND LINCOLN VEHICLES ON THE WEB. THIS SHOULD BE CONSIDERED A SERIOUS SAFETY ISSUE, WHICH SHOULD BE FIXED AS SOON AS POSSIBLE. THIS COULD HAPPEN AGAIN TO SOMEONE AND RESULT IN SERIOUS INJURY. I FEEL LIKE FORD SHOULD BE RESPONSIBLE FOR THE FIX TO ENSURE PUBLIC SAFETY. *TR

Apr 30, 2015

I WAS DRIVING APPROX. 35MPH AND ALL OF A SUDDEN THE WRENCH LIGHT ON THE ENGINE CAME ON I LOST ALL POWER TO THE ACCELERATOR. I HAD TO COAST TO STOP, TURN OFF THE VEHICLE, START IT BACK UP AND PROCEED. IT HAS HAPPENED 4 MORE TIMES SINCE THE ORIGINAL DATE. ONE OF THOSE TIMES WAS WHEN I WAS CROSSING AN INTERSECTION AND WAS ALMOST BROADSIDED. THIS IS VERY DANGEROUS AND IS HAPPENING WITH NO WARNING OR PATTERN. I HAVE LOOKED ONLINE AND IT SEEMS TO HAVE HAPPENED WITH MANY FORD EXPLORER OWNERS. I AM READING IT HAS TO DO WITH THE POWERTRAIN CONTROL MODULE. *TR

Oct 07, 2014

UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

4 complaints

THERE IS A SMELL OF GASOLINE IN AND OUTSIDE OF THE VEHICLE AT ALL TIMES. THE CHECK ENGINE LIGHT KEEPS REAPPEARING EVEN AFTER CONTINUOUS EXAMINATION.

Oct 31, 2017

FUMES ENTERING THE CABIN MAKING THE PASSENGERS NAUSEOUS AND RESULTING IN HEADACHES. WE NOTICED THAT ONLY WHEN WE ARE IN MY HUSBAND'S CAR THAT MY CHILDREN AND I BECOME SICK WITH HEADACHES AND NAUSEA. MY HUSBAND DRIVES TO WORK IN THIS VEHICLE AND USUALLY ARRIVES TO WORK WITH A HEADACHE. HE DIDN'T REALIZE THAT THE CAR WAS MAKING HIM SICK. HE TRUSTED THE SERVICE PEOPLE WHEN THEY TOLD HIM THE CAR WAS FINE. HE TYPICALLY DIVES ON HIGHWAYS. THE FUMES ARE COMING THROUGH THE VENTS.

Dec 06, 2016

SMELL OF EXHAUST GAS INSIDE THE VEHICLE WHILE IN MOTION OR ACCELERATION.

Jul 07, 2016

WE HAVE A 2012 FORD EXPLORER WITH 46,000 MILES AT THIS TIME. ON AUGUST 30, 2014, WE WERE DRIVING ABOUT 35 MPH WHEN THE CAR LOST ALL POWER, AND THE POWERTRAIN/WRENCH LIGHT CAME ON IN THE DISPLAY. THE CHECK ENGINE LIGHT DID NOT COME ON. I PULLED TO THE SIDE OF THE ROAD WHERE THE CAR WAS SHAKING LIKE IT WANTED TO STALL. I TURNED THE CAR OFF AND BACK ON, AND IT STARTED UP FINE, AND THE WRENCH LIGHT WENT OFF. WE DROVE ANOTHER 100 MILES WHEN IT DID THE SAME THING AGAIN ON SEPTEMBER 1 GOING ABOUT 50 MPH. I TOOK IT TO THE LOCAL SHOP WHO NOTICED THAT THE VOLTAGE WAS DROPPING FROM 14 VOLTS DOWN TO 12VOLTS AND SHUTTING DOWN THE COMPUTERS (SO THEY SAID). THEY CHANGED OUT THE ALTERNATOR- $560. EVERYTHING WAS FINE UNTIL SEPTEMBER 20 WHEN THE CAR DID THE SAME THING TWICE AGAIN, ABOUT 10 MINUTES APART, GOING 70 MPH (CAR LOST POWER, WRENCH LIGHT ON, HAD TO PULL OVER AND RESTART). I TOOK IT TO THE CLOSEST FORD DEALER WITHIN 2 DAYS; THEY DROVE THE CAR 55 MILES AND COULD NOT DUPLICATE THE PROBLEM BECAUSE IT IS INTERMITTENT. THERE WERE NO ERROR CODES PRESENT. THE CHECK ENGINE LIGHT NEVER CAME ON. THEY SAID TO COME GET THE CAR AND KEEP DRIVING IT. INTERNET RESEARCH INDICATES THAT THIS IS LIKELY A THROTTLE BODY (ETB) MALFUNCTION. I CALLED THE FORD DEALER WHERE WE BOUGHT THE CAR (NOT WHERE IT WAS NOW) AND DESCRIBED THE PROBLEM TO A SERVICE MANAGER WITH 19 YEARS EXPERIENCE. HE SAID IT WAS LIKELY THE THROTTLE BODY SINCE THE CAR WOULD RESTART. HE SAID ONLY 2 THINGS TRIGGER THE WRENCH LIGHT- THE TRANSMISSION AND THE THROTTLE BODY. SINCE MY WIFE AND DAUGHTER RIDE IN THIS CAR, I DECIDED TO HAVE THE THROTTLE BODY REPLACED AT MY EXPENSE ON SEPTEMBER 24 - $470. CONTINUING TO DRIVE THE CAR AS FORD SUGGESTED, WITH AN INTERMITTENT CUT-OFF PROBLEM, WAS NOT AN OPTION FOR ME SO I DECIDED TO MAKE AN EDUCATED GUESS/DIAGNOSIS AND THROW PARTS AT IT AND SEE. *TR

Sep 29, 2014

VISIBILITY/WIPER

4 complaints

FUMES IN PASSENGER COMPARTMENT

Jul 27, 2017

TRAVELED TO FLORIDA FROM PENNSYLVANIA FOR VACATION. WINDOW ON PASSENGER SIDE DEVELOPED LINE OF SMALL BUBBLES VERTICALLY WHILE SITTING IN HOTEL PARKING LOT. WINDSHIELD THEN CRACKED IN MIDDLE IN A "Z" FORMATION. ITS A RATHER LARGE CRACK AND MAKES IT DIFFICULT TO SEE OUT FRONT WINDOW. I BELIEVE THE WINDOW IS DEFECTIVE LIKE THE FORD E SERIES WINDSHIELDS. I CONTACTED FORD BUT AS USUAL THEY WOULD NOT ACCEPT RESPONSIBILITY. THIS CAR HAS BEEN RECALLED TWICE ALREADY. *TR

Apr 08, 2015

THE WINDSHIELD WIPERS DO NOT TURN OFF. THEY CONTINUE TO RUN UNTIL THE VEHICLE IS TURNED OFF. *TR

May 07, 2014

SLUSH ON THE WINDSHIELD PULLED THE WIPER FROM THE WIPER ARM ON THE PASSENGER SIDE MAKING ME PULL OVER ON A BUSY STREET. THE MANUFACTURED ARM IS THE CHEAPEST AND MOST UNRELIABLE ARM I'VE EVER SEEN. I CHECKED WITH OTHER 2012 FORD EXPLORERS AND THEY HAVE THE SAME ARM. THE 2013 AND 2014 HAVE DIFFERENT STYLE ARMS THAT HOLD THE WIPER ON SECURELY. I'M GOING BACK TO THE DEALER TO SEE IF THEY CAN PUT DIFFERENT ARMS ON BUT THIS DEFINITELY IS A SAFETY ISSUE. JUST BY RAISING THE WIPER ARM UP AND GRABBING THE BOTTOM OF THE BLADE THE WIPER SNAPS OFF. I WAS LUCKY NOT TO BE ON THE INTERSTATE HWY WHEN THIS HAPPENED. *TR

Mar 14, 2014

SEAT BELTS,STRUCTURE

3 complaints

The contact owns a 2012 Ford Explorer. The contact stated that while driving 25 MPH, her grandson who was occupying the second-row driver's side seat informed the contact that the seat belt had failed to remain buckled. The contact pulled over to the side of the road and moved her grandson to the second-row middle seat. The contact stated that the plastic on the second-row driver's side seat belt clip was fractured and had detached, which caused the seat belt to not buckle as needed. The contact also stated that the plastic on the second-row passenger's side seat belt clip was fractured, but the seat belt was able to be buckled. The local dealer was notified of the failure and referred the contact to the manufacturer. The manufacturer was notified of the failure and assisted the contact in scheduling an appointment with another dealer. The vehicle was not diagnosed or repaired. Additionally, the contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side and driver's side windshield exterior A-pillar trims had fractured and had partially separated from the vehicle. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 97,000. VIN tool confirms parts not available.

Jan 27, 2025

WATER LEAKS IN THROUGH THE THIRD ROW SEAT BELT TENSIONER. WATER RUNS DOWN THE SEAT BELT AND POOLS ON THE FLOOR. THIS HAPPENS WHEN THE VEHICLE IS STATIONARY OR MOVING. WATER IN THE SEAT BELT ASSEMBLY IS A SAFETY RISK. I REPORTED IT TO FORD, THEY DECLINED TO FIX IT.

May 13, 2019

WATER LEAKS INSIDE THE CABIN EVERY TIME IT RAINS OR CAR GETS WASHED. WATER DRIPS DOWN FROM TOP THROUGH REAR SEATBELT RETRACTORS NEAR REAR HATCH/DOOR AND STREAMS DOWN SEAT BELTS AND THEN PUDDLES UNDER THIRD ROW SEAT AND SPARE TIRE WELL. LEAKS ANYTIME NO MATTER IF PARKED OR IN MOTION. SEATBELTS AND SEAT BOLTS/HINGES ARE STARTING TO RUST. WIRES NEAR 12V CIGARETTE LIGHTER AND TAIL LIGHTS ALSO GET WET. 2012 FORD EXPLORER XLT (NO SUNROOF/MOONROOF).

Jan 07, 2016

WHEELS

3 complaints

Rear Hub assembly’s making loud grinding noise. This should be a Warranty Recall similar to NHTSA 17E048000. Please advise.

Jun 12, 2022

purchased my ford from duval ford jax fl. heard a grinding noise. probably brakes. but cannot remove tires to check brake pads. swollen lug nuts. nothing will fit the nuts to remove the tire.

Aug 13, 2021

WE HAVE 74000 MILES ON OUR 2012 FORD EXPLORER. I WAS DOING THE 6000 MILE SERVICE, CHANGE OIL AND FILTER, ROTATE TIRES, CHECK FLUIDS, BRAKE INSPECTION, AND DO INSPECT OTHER AREAS. I WAS IN THE PROCESS TORQUEING THE LUG NUTS AFTER THE TIRE ROTATION. I USE A CRAFTSMAN TORQUE 1/2" DRIVE RATCHET FOR THIS. ON THE DRIVER SIDE FRONT AND REAR WHEEL 1 OUT OF THE 5 WHEEL STUDS WOULD NOT TORQUE TOO THE 100 FT. POUNDS. THE STUDS ON EACH WHEEL STRETCH AND ARE READY TO BREAK. WHY WOULD FORD USE INFERIOR MEDAL IN SOMETHING SO IMPORTANT. WE RECENTLY OWNED A 2001 DODGE DURANGO AND BOUGHT IT NEW. WE HAD OVER 200,000 MILES ON THIS VEHICLE AND I NEVER HAD THIS PROBLEM. AND TO REPLACE THESE FORD DIDN'T ALLOW ENOUGH ROOM. YOU HAVE TO REMOVE THE WHEEL HUB AND BEARING. WHICH I TRIED AFTER REMOVING THE 4 BOLTS AND AXLE NUT. IT WOULD NOT COME OUT. I BELIEVE IT'S BECAUSE OF THE 2 DIFFERENT MEDALS. THE ALUMINUM HOUSING AND THE STEEL BEARING HUB WAS FIND WHEN IT'S NEW BUT GIVE TIME IN THE ELEMENTS AND CORROSION SETS IN. I HAVE NO OTHER CHOICE BUT TAKE IT BACK TO FORD DEALER FOR THE REPAIRS. I DON'T TRUST THE OTHER WHEEL STUDS AND WANT ALL REPLACE FOR SAFETY CONCERNS. PLEASE HELP ON THIS PROBLEM. I BELIEVE THE MEDAL IS TO SOFT FOR WHEEL STUDS. THANK YOU. *JS

Dec 01, 2014

STEERING,POWER TRAIN

3 complaints

THE POWER STEERING, FOUR WHEEL DRIVE, AND TRACTION CONTROL COMPLETELY STOPPED WORKING EVEN AFTER I HAD IT TOWED TO THE DEALERSHIP SOME MONTHS BACK TO FIX THIS PROBLEM! ALSO,THE MYFORD TOUCH GOES BLACK AND WILL NOT WORK FOR WEEKS. WHEN THE POWER STEERING QUIT I WAS ON A PAVED SIDE ROAD NEAR MY HOME.

Jan 02, 2021

I WAS DRIVING IN A PARKING GARAGE AND THE TERRAIN MANAGEMENT SYSTEM AND POWER STEERING SYSTEMS BECAME DISABLED. THE CAR WAS VERY DIFFICULT TO HANDLE ONCE THE POWER STEERING WAS LOST. WHEN I PARKED THE CAR, SHUT THE CAR OFF AND RESTARTED, THE POWER STEERING APPEARED TO BE BACK BUT THE TERRAIN MANAGEMENT SYSTEM CONTINUED TO SHOW AN ERROR. I WILL BE CONTACTING THE DEALER TODAY. I HAVE SEEN SIMILAR COMPLAINTS LISTED HERE - I HOPE FORD IS ADDRESSING APPROPRIATELY. *TR

Jun 21, 2013

I WAS SLOWING DOWN AS I WAS APPROACHING A TRAFFIC SIGNAL AND HEARD A WARNING CHIME. INITIALLY, VEHICLE DID NOT SHOW ANY SIGNS OF PROBLEM, BUT GOT A WARNING MESSAGE OF POWER STEERING FAILURE (OR SOMETHING SIMILAR) AND ANOTHER ONE INDICATING TO SERVICE THE ADVANCE TRACK SYSTEM. THE ADVANCE TRACK INDICATOR LIGHT WENT OUT ON THE DIAL, TOO. AFTER A FEW HUNDRED FEET THE POWER STEERING WAS COMPLETELY GONE AND I HAD TO USE SIGNIFICANT EFFORT TO STEER THE VEHICLE INTO MY DRIVEWAY. FORTUNATELY, I WAS ONLY 2 MILES FROM HOME WITH FEW TURNS TO GET THERE. ALMOST COULDN'T MAKE THE TURN INTO MY DRIVEWAY. STARTED & RESTARTED THE VEHICLE SEVERAL TIMES AND EVENTUALLY ALL PROBLEMS AND WARNING LIGHTS DISAPPEARED. DROVE THE VEHICLE A FEW MILES AND ALL SEEMS OK. WILL UPDATE WITH ANY ADDITIONAL ISSUES AFTER 8/21/12. VEHICLE WAS PURCHASED USED ON 8/15/12 WITH 12,700 MILES. CALLED DEALER AND THEY SAID TO BRING IN IF PROBLEMS PERSIST. *TR

Aug 21, 2012

ELECTRICAL SYSTEM,AIR BAGS

3 complaints

WHEN ENGINE IS STARTED, THE AIRBAG LIGHTS GO OFF BUT COME BACK ON AND STAYS ON. THIS STARTED A MONTH AGO AND THE WARNING LIGHT STILL SWITCHES ON WHEN THE CAR IS STARTED

Jan 11, 2020

MY AIR BAG LIGHT IS ON AND WON'T TURN. WHAT I HAVE READ IS ONCE IT ON THE AIRBAGS WILL NOT DEPLOY I'M CASE OF AN ACCIDENT. FORD KNOW ABOUT THIS PROBLEM AND IS NOT TRYING TO FIX THIS IS VERY UNACCEPTABLE FOR SUCH AN EXPENSIVE VEHICLE.

Oct 18, 2016

THE AIRBAG WARNING LIGHT IS CONSTANTLY ILLUMINATED. AFTER RESEARCHING THE PROBLEM AT HTTP://WWW.EXPLORERFORUM.COM/FORUMS/INDEX.PHP?THREADS/AIR-BAG-LIGHT-SEAT-BELT-WARNING.349429/ THIS APPEARS TO BE A COMMON PROBLEM AMONG ALL OF THE FIFTH GENERATION FORD EXPLORERS. ELECTRICAL CONNECTORS UNDER THE SEATS THAT RUN TO THE SEAT WEIGHT SENSORS ARE HAVING CONTINUITY ISSUES AND CAUSING AIRBAGS TO NOT DEPLOY.

Jun 29, 2016

ELECTRONIC STABILITY CONTROL (ESC)

3 complaints

I HAD A SYNC BLACK SCREEN THE CENTRAL PROCESSING UNIT AND APIM WAS NO GOOD SO I HAD NO CONTROL OF ANYTHING LIKE THE HEAT DEFROST OR ANYTHING THAT CONTROLLED WITH THE TOUCH SCREEN INCLUDING THE REAR CAMERA AND SENSORS TO THE CAR AND FROM WHAT I READ THAT IS A KNOWN PROBLEM WITH THAT CAR OF THAT YEAR.

May 16, 2019

CHECK CHARGING SYSTEM LIGHT COMES ON DAILY. WHILE DRIVING THE CAR ON A CITY STREET, RADIO SHUT OFF, LIGHTS DIMMED AND CAR CUT OFF IN THE MIDDLE OF TRAFFIC, STEERING ALSO BECAME DIFFICULT BEFORE SHUTTING OFF.

Dec 12, 2015

I AM REACHING OUT TO YOU ON AN OPEN ISSUE WITH MY 2012 FORD EXPLORER. CASE #CAS7740243 WITH FORD CUSTOMER SERVICE. LAST MONTH MY WIFE WAS DRIVING THE VEHICLE ON A WELL-TRAVELED ROAD WITH OUR 2 CHILDREN. THE VEHICLE WENT LIMP IN TRAFFIC. FORTUNATELY SHE WAS ABLE TO FORCEFULLY STEER THE CAR TO THE SIDE OF THE ROAD BEFORE IT WENT COMPLETELY DEAD. THIS WAS AN EXTREMELY DANGEROUS SITUATION GIVEN THAT THE VEHICLE MALFUNCTIONED ON A MAJOR ROAD AND THERE WERE MULTIPLE PASSENGERS INVOLVED. THE LOCAL FORD DEALER, CROSS ROADS FORD IN SPRINGFIELD, IL, IDENTIFIED THAT THE VEHICLES ELECTRONIC THROTTLE BODY (ETB) SYSTEM FAILED AND NEEDED REPLACED. MY FIRST THOUGHT WAS THAT A 2012 FORD EXPLORER WITH LESS THAN 54,000 MILES SHOULD NOT NEED A MAJOR REPAIR LIKE THIS. I CONDUCTED RESEARCH AND DISCOVERED THAT FORD HAD PREVIOUSLY ADMITTED LIABILITY TO ETB SYSTEM FAILURES ON MULTIPLE FORD/MERCURY MODELS OF THE SIMILAR TIME PERIOD. FORD ISSUED A SPECIAL CUSTOMER SATISFACTION PROGRAM EXTENDING THE ETB WARRANTY COVERAGE AND INSTRUCTING FRANCHISED DEALERS TO UPDATE THE POWERTRAIN CALIBRATION TO IMPROVE VEHICLE PERFORMANCE IN THE EVENT THAT INTERMITTENT ELECTRICAL CONNECTIVITY OF THE THROTTLE BODY MOTOR CONTACTS OCCURS. (SEE NHTSA ACTION NUMBER PE13003). I WAS PROVIDED NO EXPLANATION FROM CROSS ROADS OR FORD CUSTOMER SERVICE AS TO WHY THE ETB SYSTEM FAILURES IN THOSE SITUATIONS ARE DIFFERENT THAN THE ETB SYSTEM FAILURE HERE. FORD'S CUSTOMER SERVICE TOLD ME THAT FORD WILL DO NOTHING TO REIMBURSE THE COSTS IT TOOK US TO FIX THIS ISSUE AND THAT FORD HAS NO RESPONSIBILITY ON THIS. NOT ONLY DO I FEEL FORD OWES REIMBURSEMENT FOR THE REPLACEMENT COSTS, BUT THIS IS A MAJOR SAFETY ISSUE THAT FORD NEEDS TO REVIEW IN LIGHT OF FORDS PREEXISTING ADMISSION TO FAULTY ETB SYSTEMS. I AM BRINGING THIS TO YOUR ATTENTION.

Sep 25, 2015

STEERING,POWER TRAIN,ELECTRICAL SYSTEM

3 complaints

AFTER STARTING THE CAR WHILE PARKED THE 'SERVICE ADVANCE TRAC" WARNING CAME ON. AFTER DRIVING APPROX. 100 FEET THE WARNING WENT AWAY. THERE WAS A SLIGHT HARDNESS IN THE STEERING AT THIS TIME. THAT WENT AWAY WHEN THE WARNING WENT AWAY. THIS OCCURRED ON NOV. 10, 2017. THE SECOND PROBLEM OCCURRED ON NOV. 23, 2017. WHILE PARKED OVERNIGHT AND ALL DAY IN OUR GARAGE I STARTED THE CAR AND THE "POWER STEERING ASSIST FAULT'' WARNING CAME ON. I COULD NOT TURN THE STEERING WHEEL AT ALL. I TURNED OFF THE ENGINE AND WITHIN 10 TO 15 SECONDS I STARTED THE CAR AGAIN. NO WARNING CAME ON AND THE POWER STEERING WORKED O.K. I STARTED THE CAR AGAIN THIS MORNING AND NO WARNING OR PROBLEM.

Nov 24, 2017

THIS IS A CONTINUAL PROBLEM REPORT ONE 8/10/13 19,000 MILES: POWER STEERING LIGHT CAME ON AND POWER STEERING WENT OUT WHILE DRIVING VEHICLE <15 MPH AND BACK CEILING LIGHT CAME ON AND WOULDN'T GO OUT. FORD: 8/13/2013 SAID CEILING LIGHT SHORTENED OUT BATTERY AND CAUSED POWER STEERING TO GO OUT - ORDERED LIGHT BULB CAME BACK IN 3 DAYS TO REPLACE LIGHT BULB - THEY SAID POWER STEERING WAS FIXED. REPORT TWO 9/23/13 23,891 MILES: POWER STEERING LIGHT CAME ON WHILE PARKED. FORD: DID DIAGNOSTIC SAID THE ISSUE WAS MOST LIKELY WIRING AND SAID ISSUE WAS FIXED AND I LEFT WITH CAR REPORT THREE 10/02/13 24,280 MILES: POWER STEERING LIGHT CAME ON DASHBOARD AND POWER STEERING WENT OUT WHILE DRIVING ON A HIGHWAY 65 MPH, PULLED OFF HWY. REPORTED INCIDENT TO FORD. FORD: RAN DIAGNOSTIC, SAID ISSUE WAS MOTHERBOARD. ORDERED PART AND I RETURNED IN A FEW DAYS TO REPLACE COMPUTER BOARD. TOLD ISSUE WAS RESOLVED AND LEFT WITH MY CAR. REPORT FOUR 10/31/2013 25,295 MILES: POWER STEERING YELLOW LIGHT CAME ON DASHBOARD AS I STARTED VEHICLE IN PARKING LOT. POWER STEERING HAD NOT GONE OUT ONLY HAD WARNING LIGHT SHOWING. I DROVE A FEW MINUTES HOME WITHOUT THE STEERING GOING OUT. I STARTED CAR ABOUT AN HOUR LATER IN GARAGE AND POWER STEERING WAS COMPLETELY OUT. BRIGHT RED LIGHTS ON DASHBOARD. WARNING LIGHT SAID SOMETHING TO THE TUNE OF 'REPORT POWER STEERING IMMEDIATELY". FORD: KEPT CAR FOR 4 FULL DAYS WHILE WE DROVE RENTAL AND WAS TOLD THEY HAVE NO SOLUTION AND FORD REGIONAL'S ENGINEERS SUPPOSEDLY SAID 'THIS IS NOT AN ISSUE THEY HAVE SEEN BEFORE' (EVEN THOUGH THERE ARE ALMOST 100 REPORTS ON THE NHTSA WEBSITE ABOUT THIS EXACT ISSUE) AND TO REPORT IF HAPPENS AGAIN. REPORT FIVE 11/28/13 27,000 MILES: POWER STEERING WENT OUT WHILE STARTING VEHICLE IN GARAGE DASHBOARD LIGHT UP WITH RED WARNING SIGNS. HAVE TO WAIT UNTIL AFTER HOLIDAY TO REPORT TO SERVICE. *TR

Nov 29, 2013

I WAS DRIVING HOME FROM A MOVIE ON PACIFIC COAST HWY IN HUNTINGTON BEACH, CA AND ALL OF SUDDEN THE POWER STEERING ASSIST FAULT WARNING CAME ON, I HADN'T LOST COMPLETE FUNCTION OF THE STEERING BUT IT WAS ABOUT A HALF A MILE DOWN THE ROAD THAT IT GOT ALMOST IMPOSSIBLE TO STEER. I CALLED THE DEALERSHIP AND THEY TOLD ME TO TOW IT TO THE DEALERSHIP AS SOON AS POSSIBLE. I DIDN'T KNOW THAT THERE WAS A SHORT TERM FIX BY TURNING OFF AND THEN TURNING BACK ON AGAIN TO MAKE THE WARNING LIGHT GO AWAY. TOMORROW TAKING IN MY CAR TO DEALER TO GET IT FIX.... NOW BEFORE IT ENDS IN CRASH OR SOMEONE KILLED.!!!!!! I HAVE THE ECOBOOST I4 CYLINDER ENGINE. *TR

Aug 20, 2012

UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM

3 complaints

I ABRUPTLY ACCELERATED AROUND A CAR THAT MANEUVERED INFRONT OF ME AND MY INTERIOR CABIN WAS FILLED WITH AN NAUSEATING EXHAUST SMELL. I GOT A HEADACHE, LIGHT HEADED, AND PULLED OVER, BECAUSE I WAS STARTING TO GET DIZZY AND DEVELOP HEADACHES. THIS OCCURRED ON A HIGHWAY, AND NEARLY KILLED ME. I AM FURIOUS.

Jun 12, 2017

FOR ABOUT THE LAST YEAR, I WOULD SMELL SOMETHING BURNING INSIDE MY VEHICLE WHEN ENTERING THE FREEWAY. I WAS NEVER ABLE TO IDENTIFY THE SOURCE OF THE SMELL, EVEN AFTER REPEATEDLY STOPPING TO SNIFF THE ENGINE COMPARTMENT AND AROUND THE TIRES AND EXHAUST. I COULD NOT DETECT THE SMELL OUTSIDE OF THE CAR, NOR DID I FIND ANY EVIDENCE OF ANYTHING BURNING (NO SMOKE, CHARRED AREAS, STUCK BRAKES, MELTED RUBBER, ETC). THERE DIDN'T APPEAR TO BE ANY PATTERN, AS I WOULD SMELL SOMETHING BURNING AT DIFFERENT POINTS IN MY COMMUTE, WITH THE ONLY TIME I CONSISTENTLY EXPERIENCED IT BEING MERGING ONTO THE FREEWAY. ON JUNE 20, 2016 AT 1:38 PM CENTRAL TIME, I SENT MY HUSBAND THE FOLLOWING TEXT: "IS THE FIRE EXTINGUISHER STILL IN THE CAR?" DUE TO THE OVERPOWERING SMELL OF SMOKE IN THE PASSENGER COMPARTMENT SHORTLY AFTER GETTING ON THE FREEWAY. I ROLLED DOWN THE WINDOWS AND EXITED THE FREEWAY, STOPPING AT THE FAR END OF A PARKING LOT. THERE WAS NO SMOKE NOR ODOR EMANATING FROM THE EXTERIOR OF THE VEHICLE. DUE TO THE HEAT, WE DRIVE WITH THE AIR RECIRCULATING MOST OF THE YEAR. MUCH OF OUR DRIVING IS IN THE CITY, WITH LIGHT ACCELERATION. TYPICALLY, THE ONLY TIME WE RAPIDLY ACCELERATE IS WHEN ENTERING THE FREEWAY. ON THIS OCCASION, I ACCELERATED MORE THAN NORMAL DUE TO A SEMI'S POSITION IN THE RIGHT LANE. AT TIMES, MY 7 YEAR OLD HAS COMPLAINED ABOUT NOT BEING ABLE TO BREATHE WITH THE WINDOWS ROLLED UP.

Sep 13, 2016

POWER CUT OFF. (GOLDEN WRENCH OF I DONT KNOW WHAT'S WRONG CAME ON) ON 4 LANE HAD TO PULL OVER TO SHOULDER OF ROAD. CUT OFF ENGINE, RESTART, NO LIGHT DROVE TO FORD SHOP MONDAY AND LEFT CAR. SHOP TO CHECK OUT AND GET BACK WITH ME. FRIDAY HAD TO CALL AND SEE IF ANY NEWS OF WHATS WRONG. TOLD AFTER 3 HR RUNAROUND, NEEDS BATTERY AND THROTTLE BODY $ 900.00 +- OUT OF WARRANTY CONSUMER SATISFACTION PROGRAM 13N03

Jul 24, 2015

POWER TRAIN,ENGINE

3 complaints

MY 2012 FORD EXPLORER WOULD ALL OF A SUDDEN SOUND LIKE IT WAS SLIPPING OUT OF GEAR WHILE DRIVING. I WOULD LOSE ALL CONTROL OF THE ACCELERATOR & VEHICLE WOULD IDLE VERY ROUGH. THE "WRENCH" LIGHT WOULD APPEAR ON THE DASH DISPLAY. I WOULD HAVE TO DRIFT OVER TO THE SIDE OF THE ROAD, TURN THE VEHICLE OFF, & THEN RE-START THE VEHICLE. THIS HAPPENED WITHOUT WARNING & BECAME MORE FREQUENT. DEALERSHIP REPLACED THE THROTTLE BODY (AT MY COST) & EXPLAINED NO RECALL HAD BEEN DETERMINED YET, BUT EXPECTED IT TO BE ISSUED IN THE FUTURE DUE TO THE NUMBER OF COMPLAINTS. I ALSO HAD TO PAY TO HAVE MY SELECTOR LEVER ASSEMBLY REPLACED AGAIN SINCE I WAS AGAIN HAVING THE ISSUE OF VEHICLE PROBLEM OF "SHIFT TO PARK" APPEARING ONCE AGAIN. THE FIRST TIME THIS PART WAS REPLACED IT WAS COVERED UNDER TSB 15-0047, BUT THIS TIME IT WAS AT MY EXPENSE.

Feb 06, 2017

WHILE I WAS DRIVING MY 2012 FORD EXPLORER XLT, IT LOST ALL POWER FOR THE 4TH TIME. WHEN I PRESSED THE THROTTLE THERE WAS NO RESPONSE. INDICATOR LIGHTS SAID AWD OFF AND DISPLAYED A WRENCH ICON. I COASTED TO THE SIDE OF THE ROAD. WHEN THIS HAPPENED THE FIRST THREE TIMES I TURNED THE CAR OFF, RESTARTED IT AND ALL WAS FINE FOR A FEW MINUTES, BEFORE THIS HAPPENED AGAIN. THIS IS QUITE A DANGEROUS SITUATION TO BE IN. I HAVE ALSO SEEN SEVERAL COMPLAINTS OF THE SAME PROBLEM FROM SEVERAL OTHER FORD AND LINCOLN OWNERS. I BELIEVE THIS IS A SERIOUS SAFETY ISSUE, SINCE STALLING IN THE MIDDLE OF ANYWHERE IS NOT SAFE AND CAN LEAD TO ACCIDENTS WITHOUT WARNING. ALSO MY CHECK ENGINE LIGHT IS NOW LIGHT AND I WILL BE TAKING IT TO THE FORD DEALER TO GET IT FIXED. IT IS GOING TO COST ME AN ARM AND LEG, BUT HOPEFULLY IT ENDS UP BEING A SAFETY RECALL AND FORD REIMBURSES DOWN THE LINE. *TR

Nov 30, 2014

ON MONDAY MARCH 10, 2014 I STARTED THE MY 2012 FORD EXPLORER AND DROVE IT TO WORK APPROXIMATELY 2 MILES AND SHUT IT OFF, AFTER 25 MINUTES I RETURNED TO THE VEHICLE AND ATTEMPTED TO START IT. THE VEHICLE STARTED AND THEN IMMEDIATELY SHUT OFF AND SAID LOW OIL PRESSURE, I PROCEEDED TO REMOVE THE KEY AND OPEN THE HOOD. I CHECKED THE OIL AND ALL WAS WITHIN RANGE, NO ISSUE IMMEDIATELY NOTED, I CLOSED THE HOOD AND ATTEMPTED TO RESTART THE CAR. UPON THE ATTEMPTED RESTART THE CAR TOOK A SUBSTANTIAL AMOUNT OF TIME TO FINALLY TURN OVER, I IMMEDIATELY SHUT THE CAR OFF AND FIGURED IT NEEDED TO REFRESH ITSELF AND WAITED A MOMENT. AFTER RESTARTING ON THE THIRD TRY I THEN ATTEMPTED TO DRIVE IT ALL INDICATORS HAD TURNED OFF. WHILE DRIVING THE VEHICLE IT REFUSED TO ACCELERATE OVER 35MPH, I IMMEDIATELY REPORTED THE ISSUE TO FORD AND THE VEHICLE HAD TO BE TOWED TO CAVALIER FORD IN GREENBRIER, VA. *TR

Mar 10, 2014

UNKNOWN OR OTHER,BACK OVER PREVENTION

2 complaints

The rear back up camera is now displaying a message to contact dealership. It freezes up and stops working.

Oct 31, 2025

My back-up camera has flipped images so the left appears on the right and the right appears on the left as well as the safety lines have disappeared. The two Ford dealerships want a diagnostic fee that doesn't even go toward the cost of the repairs.

Oct 30, 2025

STEERING,STRUCTURE

2 complaints

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that upon purchasing the vehicle, the trim on the lower part of the windshield detached and was loosened. The local dealer was not contacted. The vehicle was not diagnosed or repaired. Additionally, the contact stated that there was an abnormal sound coming from the steering wheel, while driving, while making left and right turns, and even while the engine was turned off. The contact stated that the failure had persisted. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 125,000.

Sep 11, 2025

The contact owns a 2012 Ford Explorer. The contact stated while his wife was driving 45 MPH, she became aware that the electric power steering was not functioning properly with the "Service Power Steering” message displayed. No warning lights were illuminated. The vehicle was taken to the dealer, and it was diagnosed and determined that the rear suspension toe link needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V435000 (Structure) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 130,000.

Dec 05, 2023

FUEL SYSTEM, GASOLINE,POWER TRAIN

2 complaints

The contact owns a 2012 Ford Explorer. The contact stated that while driving approximately 40-60 MPH, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. In addition, the contact stated that there was an abnormal burning odor coming from the vehicle. Upon investigation, the contact discovered NHTSA Campaign Number: 25V467000 (FUEL SYSTEM, GASOLINE) and linked the failure to the recall; however, the VIN nor the year, make, or model was included. The vehicle was not repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 180,000.

Jul 21, 2025

MY 2012 FORD EXPLORE LTD. STOPS IN THE MIDDLE OF THE ROAD WHILE DRIVING. A WRENCH LIGHT COMES ON IN LOWER LEFT DASH, AND THE CAR LOSES POWER. I CAN NO LONGER ONCE THIS HAPPENS. I MUST TURN OFF THE CAR AND RESTART THE ENGINE TO GET IT GOING AGAIN. THIS HAS HAPPENED ON A HIGHWAY GOING 70 MILES PER HOUR, AND IN THE MIDDLE OF INTERSECTIONS, ON REGULAR CITY, SUBURBAN OR NEIGHBORHOOD STREETS, NOT TO MENTION IT IS NOW HAPPENING 2-3 TIMES A DAY WHILE WITH NO WARNING. IT HAPPENS WHILE DRIVING ONLY, SOMETIMES AFTER TURNING, SOMETIMES NOT, BUT THE CAR IS ALWAYS IN MOTION AT THE TIME, AT VARIOUS SPEEDS IN VARIOUS TEMPERATURES, WITH CLIMATE CONTROL EITHER OFF OR ON, SEEMS TO HAVE NO BEARING. THIS IS EXTREMELY DANGEROUS AND CAN EASILY CAUSE AN ACCIDENT, INJURY OR DEATH. APPARENTLY THE CURRENT RECALL FOR THE POWER STEERING DOES NOT ADDRESS THIS. I AM HAVING THAT WORKED ON RIGHT NOW AS I TYPE. THIS HAPPENED ONCE LAST YEAR ON THE HIGHWAY, AND ONCE ABOUT 6 MONTHS AGO AS I PULLED OUT OF A PARKING LOT. HADN'T HAPPENED AGAIN SINCE UNTIL THE MONTH OF OCTOBER IN THE 80 DEGREE WEATHER OF PLANO TX, WHETHER CAR WAS ALREADY WARMED-UP OR NOT. *TR

Oct 27, 2016

EXTERIOR LIGHTING

2 complaints

The contact owns a 2012 Ford Explorer. The contact stated that while driving at an undisclosed speed, the contact pressed the hazard warning light icon on the display screen to pull over, but the hazard warning lights were inoperable. The vehicle was taken to the dealer, who determined that an unknown unit in the dashboard needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 87,000.

Jul 18, 2025

Hazard Light switch is not functional. Hazard lights that are inoperable causes high risk for vehicle occupants and others on the road when traffic flow is altered. The issue has been reproduced by the dealer and another repair shop. The main symptom is the ability to not turn on the hazard lights. The issue first appeared Nov 2021

May 07, 2022

UNKNOWN OR OTHER,VISIBILITY/WIPER

2 complaints

I started receiving recall information on or before February 2024 for this recall. I finally took it in for inspection maybe 6 months ago. They broke the a-pillar trim peices on both sides so then afterwards at some point they flew off. Then i was on the highway on 6/4 & then the molding peices underneath surrounding my windshield started coming off & flapping around. Thrashing my window while driving 70mph. I had to pull the peices in & roll them up in my window before i was able to pull over & detach them fully. After the inspection as well the guy at the dealer basically laughed & said ford isnt even making these parts & they are on “indefinite back order”. Now the peices are missing as well as my windshield being exposed. All looks very unsightly as well. I dont think FORD really cares because its been almost 2 years & no parts are available yet!!!!!! I am very disappointed & frustrated.

Jun 06, 2025

Window trim pieces have fallen off 3x. We have had them replaced multiple times. Once, the trim piece came off on the highway and caused the vehicle behind to swerve. No accidents. Currently, the drivers side trim piece is loose again, and I'm considering having it replaced, again.

Jan 31, 2023

SUSPENSION,STRUCTURE

2 complaints

The contact owns a 2012 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 19V435000 (SUSPENSION) and 24V031000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated while driving 45 MPH, there was a loud sound of air coming from the windshield. There were no warning lights illuminated. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The dealer informed the contact that parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 156,000. VIN tool confirms parts not available for NHTSA Campaign Number: 24V031000 (Structure). Parts distribution disconnect for NHTSA Campaign Number: 19V435000 (Suspension).

Apr 07, 2025

The contact owns a 2012 Ford Explorer. The contact stated that while driving approximately 55 MPH, he heard an abnormal snapping sound then a clunking sound coming from underneath the vehicle. The traction control and the ABS warning lights were illuminated. The contact was able to get the vehicle back to the residence while driving approximately 10 MPH. The contact stated that the front subframe was corroded, causing the subframe to fracture and the wheels were pushed outwards in opposite directions. The contact had taken the vehicle to a certified mechanic who replaced the subframe. The manufacturer was made aware of the failure. The approximate failure mileage was 139,000.

Sep 30, 2022

STEERING,UNKNOWN OR OTHER

2 complaints

The hazard lights have never worked in my vehicle and after spending months at the dealership they were not able to fix this. Also my window pillar flew off hitting another car while I was doing 75mph and the window cowl did the same thing. I've been working with a Ford dealership in Evansville, Indiana on Walnut Street and the window cowls need recalled and I was told that it will take 6 weeks to fix the pillars but the window cowl is so loose it's going to fly off in due time plus most of the vehicles the hazard lights do not work at all. Also I was able to turn the My Key feature on and I can't get it to turn off and my dealership can't figure it out. My electrical power steering unit, the steering gear box and steering knuckle also went out. And the rear end fractured on me while driving I lost steering 4 times while driving and almost hit a semi.

Mar 09, 2024

SOMETIMES MY STEERING WHEEL WILL LOCK AND I CAN NOT MOVE AND I AM DRIVING WITH MY CHILDREN AND THAT SCARED ME I'VE CALLED THE TOW TRUCK TWICE TAKING IT TO THE DEALERSHIP FOR THEM TO FIND NOTHING. NOW MY VECHILE IS STARTING TO SHAKE WHEN I'M DRIVING AND I'M TIRED OF TAKING TO THE DEALERSHIP FOR NOTHING. I'VE TAKEN TO 2 DEALERSHIP AND THEY SAY THE SAME THING. IT'S ALWAYS WHEN I'M DRIVING. IT'S ALL I THE DEALERSHIP PAPERS. I'M SICK AND TIRED OF THIS . IT STARTED ABOUT 1 YEAR AFTER I GOT IT. I WOULD NOT BUY ANOTHER FORD

Mar 30, 2018

POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

2 complaints

The truck has been in shop 5 times or actually 5 different dealerships. The recall has yet to be fixed but I continually pay to have the problem INVESTIGATED. The dash flashes loss of fuel pressure, service advance track soon, Battery level and mechanic wrench . I have this on video as it is constant occurrence. Each time ford takes it in they can't make the issue happen or recreate it. As told several times happens sporadic and not under any certain conditions. Over and over paying diagnostic fee and what they say will repair the issue only it happens pulling off the lot at 5 star ford Dallas Texas took it in under default to Bob Tomas Mckinney where they scanned it and found 17 communication errors left it there nothing was done but more exploration of issues going down the list of com failures and paying for each 3 anyway and it did it again leaving me stranded 3 times to count eventually leaving at Don Davis Ford Arlington Texas where it was again said repaired and is currently at Planet Ford Dallas where historically I paid $2850 and NOTHING was done as it again left me stranded and towed there where it can sit until it's fixed meaning this loss of horsepower the electric flashes and the gears in transmission ACTUALLY FUNCTION AS PER REQUESTED EACH TIME IN SERVICE

Sep 14, 2022

Injuries: 1

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS WITH THE ACCELERATOR PEDAL DEPRESSED, THE VEHICLE STALLED AND THE OIL PRESSURE AND POWER TRAIN WRENCH WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS UNABLE TO START ON THE FIRST ATTEMPT. THE FAILURE RECURRED OVER THREE TIMES. THE CONTACT NOTICED THE FAILURE AFTER SHE DEPRESSED THE ACCELERATOR PEDAL AFTER A COMPLETE STOP. THE LOCAL DEALER (GULF COAST FORD, N, 3000 STATE HWY 288, ANGLETON,TX, 77515) WAS CONTACTED SCHEDULED AN APPOINTMENT FOR TWO DAYS LATER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 155,000.

Nov 01, 2017

SUSPENSION,UNKNOWN OR OTHER

2 complaints

JUST PURCHASED THIS CAR, DECIDED TO LOOK UP ANY RECALLS AND FOUND 1 PERTAINING TO THE TOE LINKS. LOOKING THROUGHLY AT THE VEHICLE THERE ARE A LOT OF MAJOR DEFECTS. THIS IS GOING TO BE A DAILY DRIVER FOR MY DAUGHTER AND I AND I TRULY DON'T FEEL SAFE AS I'M READING ALL THE REVIEWS AND RECALLS. THE ONLY THING I CAN MENTION AT THIS MOMENT ABOUT THIS CAR WOULD BE THE BACK WASHER FLUID LEAKS INTO THE CABIN, THE HOOD OF THE CAR DOES NOT SHUT CORRECTLY-HANDLE FOR THIS AREA IS LOOSE. THE STATE OF THIS CAR IS UNKNOWN.

Apr 24, 2021

FRONT STRUT BEARINGS CLUNKING/ FAILED. NEEDED REPLACED. 55,000 MILES. STRONG ODOR OF CARBON MONOXIDE WHEN ACCELERATING OR FOLLOWING LARGE TRUCKS.

May 09, 2017

ELECTRICAL SYSTEM,AIR BAGS,SEAT BELTS

2 complaints

THIS IS A SAFETY ISSUE - AIR BAGS COULD MALFUNCTION AT ANYTIME DUE TO MISCOMMUNICATION WITHIN THE SYSTEM. AIR BAGS CAN DEPLOY AT ANYTIME OR CAN FAIL TO DEPLOY WHEN NECESSARY. AIR BAG LIGHT TURNS ON AND STAYS ON. ACCORDING TO FORD DEALER THIS IS A KNOWN ISSUE BUT HAS NOT YET BEEN RECALLED. SEAT BELT BUCKLE REPLACED, AIR BAG DIAGNOSTIC MODULE REPLACED, PROGRAM CONTROL MODULE AIR BAG REPROGRAMED. LIGHT CONTINUES TO TURN ON. HAS A WIRE HARNESS ISSUE L/F DOOR MODULE SRS - WIRING LOOM NEEDS TO BE REPLACED.

Dec 28, 2018

FRONT PASSENGER SEAT PRETENSIONER HAS FAILED CAUSING THE AIRBAG LIGHT TO COME ON. A TECHNICAL SERVICE BULLETIN HAS BEEN CREATED ON FORD'S END BLAMING THE CONNECT. SEE TSB 12-5-11. IT TELLS THE MECHANIC TO INJECT DIELECTRIC GREASE AS A FIX.

Oct 24, 2018

VEHICLE SPEED CONTROL,ENGINE

2 complaints

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING 30 MPH, THE VEHICLE STALLED, SHUT OFF, AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO CROSSROADS FORD OF SANFORD (3251 NC-87, SANFORD, NC 27332, (888) 352-5045) WHERE THE CONTACT WAS INFORMED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 87,362. *TT *TR

Aug 21, 2018

WHILE DRIVING AT A CONSTANT SPEED OF APROX. 35 MPH ON A CITY STREET, THE VEHICLE SUDDENLY AND DRAMATICALLY LOST SPEED. THE ACCELERATOR PEDAL / MOTOR SPEED CEASED RESPONDING AND THE ENGINE STARTED TO RUN VERY ROUGHLY. THE CAR WENT INTO "IDLE" AND I WAS FORCED TO STOP IN THE MIDDLE OF THE ROAD. THE EVENT WAS COMPLETELY UNEXPECTED. I HAD NO WARNING AND NOT ENOUGH POWER TO GET OFF THE ROAD. AN ORANGE "WRENCH" WARNING LIGHT APPEARED ON THE DASHBOARD. I TURNED OFF THE VEHICLE AND WAS ABLE TO RESTART WITH NORMAL OPERATION. I IMMEDIATELY HAD THE CAR TOWED TO THE DEALERSHIP SERVICE DEPARTMENT WHERE THEY REPLACED THE LEFT VALVE COVER. I DROVE THE CAR WITH NO PROBLEMS UNTIL 14 DAYS LATER WHEN THE SAME PROBLEM RE-OCCURRED. THIS SUDDEN AND UNEXPECTED LOSS OF VEHICLE CONTROL SEEMS TO BE A SIGNIFICANT SAFETY CONCERN. GOD HELP ME IF THIS HAPPENS WHILE I'M ON THE FREEWAY... *TR

Sep 10, 2014

POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

2 complaints

(RE)STARTING AUGUST 1, 2017, WHILE DRIVING, THE VEHICLE WOULD SUDDENLY AND WITHOUT WARNING DECELERATE, WITH NO RESPONSE FROM THE GAS PEDAL. FORD CALLS THIS THEIR "LIMP HOME MODE." THE WRENCH ICON WARNING WOULD DISPLAY AND THE ENTIRE VEHICLE WOULD SHUDDER UNTIL IT WAS PUT IN PARK AND TURNED OFF. USUALLY, IT WOULD RESUME NORMAL OPERATIONS AFTER BEING RESTARTED, HOWEVER, ON ONE OCCASION, IT TOOK THREE ATTEMPTS TO RESTART. AFTER TWO SUCH INCIDENTS OCCURRING IN LESS THAN A MILE, I DON'T FEEL SAFE DRIVING ON THE HIGHWAY (OR, REALLY, ANY OTHER PLACE) AS THERE IS NO INDICATION TO OTHER DRIVERS AND THE VEHICLE ACTIVELY DECELERATES, RATHER THAN COASTING. DURING ONE SUCH INCIDENT, THE DECELERATION WAS SO PRONOUNCED THAT PASSENGERS JERKED FORWARD IN THEIR SEATS AND A CANINE PASSENGER LOST ITS FOOTING, FALLING INTO THE BACK OF THE SEATS. WE PREVIOUSLY EXPERIENCED THIS SAME ISSUE IN 2015, LEAVING ME AND A SMALL CHILD STRANDED WHEN THE VEHICLE DID NOT RESTART AT ALL. AS PART OF A "GOODWILL" REPAIR DUE TO THE VEHICLE BEING JUST OUT OF WARRANTY, THE ETB (ELECTRONIC THROTTLE BODY) AND PURGE VALVE WERE REPLACED BY FORD. I FILED COMPLAINT 10787972 WITH THE NHTSA ON 10/25/2015. IN 5 YEARS, THIS WILL BE THE SECOND REPLACEMENT OF A PART THAT'S EXPECTED TO LAST WELL OVER 6 YEARS. FORD IS AWARE OF THE PROBLEM, IS AND HAS BEEN SUED, AND IS BEING INVESTIGATED.

Aug 29, 2017

THE THROTTLE BOX HAS GONE BAD. THE CAR STALLS RANDOMLY WHEN TAKING OFF FROM A START AND REQUIRES A NEW THROTTLE BODY AT ONLY 47K MILES. THIS IS PART OF THE POWERTRAIN, BUT NOT COVERED BY THE WARRANTY. FORD HAD LOTS OF PROBLEMS WITH THROTTLE BODIES IN EARLIER MODELS AND IT SEEMS THEY HAVEN'T FIXED IT YET. *TR

Oct 07, 2014

STEERING,ELECTRICAL SYSTEM,EXTERIOR LIGHTING

2 complaints

I WAS DRIVING ON AN INTERSECTION THAT DASHBOARD LIGHTS STARTED FLICKERING AND THE CAR INDICATED CHECK MANUAL AND ORANGE WRENCH CAME OUT... AND ALL OF THE SUDDEN CAR STOP & I TRIED STARTING IT BUT IT WOULD IT WAS IN THE MIDDLE OF NOWHERE... I WAS ON 342 N. SAN FERNANDO RD., LOS ANGELES, CA 90031 AROUND 2:00 PM

Jul 28, 2017

TAKATA RECALL I PURCHASED THIS VEHICLE IN JANUARY 2016, ON OCTOBER 22, 2016 WHILE DRIVING IN ELBERTON GEORGIA MY CAR ALERTED ME THAT THE POWER STEERING NEEDED TO BE SERVICED. ABOUT 2 MILES DOWN THE ROAD MY TURN SIGNAL WOULDN'T STAY ON WHEN BEING USED TO TURN. A FEW HOURS LATER WHEN READY TO HEAD HOME I COULD NOT GET MY CAR TO STEER WITHOUT MAJOR EFFORT ON MY PART. I AM A MOTHER OF 3 AND I REFUSE TO PUT MY KIDS IN AN UNSAFE VEHICLE. THE ISSUE HAS TO DO WITH THE POWER STEERING CONTROL MODULE AND I WAS INFORMED BY FORD THAT THEY WOULD NOT FIX THE ISSUE AT NO CHARGE BECAUSE THE RECALL 14S06 HAS EXPIRED AND I HAD EXCEEDED THE MILEAGE WARRANTY BY ALMOST 3000 MILES. I DON'T FEEL THAT I AM RESPONSIBLE FOR THE CHARGES TO GET THIS ISSUE FIXED BEING AS I WAS NOT AWARE OF THE RECALL. I'M NOT HAPPY THAT I'M EXPECTED TO COVER CHARGES ON SOMETHING I WASN'T AWARE WAS A PROBLEM WITH MY VEHICLE UNTIL THE SERVICE ALERT APPEARED. THIS IS MY 1ST FORD VEHICLE AND I ABSOLUTELY LOVE IT, HOWEVER, IF THIS IS THE CUSTOMER SERVICE THAT I AM GOING TO RECEIVE I WILL NOT EVER BUY ANOTHER FORD VEHICLE AND I WILL NOT RECOMMEND ANYONE TO PURCHASE FROM FORD. I HAVE BEEN WITHOUT A VEHICLE FOR 2 DAYS AS OF RIGHT NOW, WHICH MAKES IT VERY DIFFICULT TO GET MY KIDS TO DAYCARE/SCHOOL AND GET TO WORK. MY HUSBAND HAS HAD TO ASK ABOUT CHANGING HIS SCHEDULE IN ORDER TO HELP ME SINCE I DON'T HAVE A VEHICLE. SINCERELY, UNHAPPY MOTHER OF 3 *TR

Oct 25, 2016

ELECTRICAL SYSTEM,EQUIPMENT

2 complaints

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT SMELLED A STRONG FUEL AND BURNING ODOR IN THE VEHICLE. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HEAT AND AIR CONDITIONER CALIBRATIONS NEEDED TO BE UPDATED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS CONCERNED ABOUT THE FUMES IN THE VEHICLE AFFECTING HER CHILDREN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.

Jan 14, 2016

Fire: 1

FORD SYNC SYSTEM - CONTINUES TO FREEZE AND NOT FUNCTION. NAVIGATION SYSTEM FREEZES UP AND/OR DOESN'T WORK AT TIMES. PHONE SYSTEM SHOWS YOU ON A CALL WHEN YOU ARE NOT. MULTIPLE TIMES NOT WORKING AND IS SUPPOSED TO BE HANDS FREE. HAVE HAD THE SYSTEM REPLACED AND UPDATED AND STILL DOESN'T WORK PROPERLY OR AS ADVERTISED. FORD CASE # CAS [XXX] KEEP GETTING TOLD THEY HAVE AN EXPERT LOOKING IN TO IT AND IT MIGHT BE RELATED TO THE IPHONE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Apr 29, 2013

POWER TRAIN,VEHICLE SPEED CONTROL

2 complaints

WHILE DRIVING ON A 2-LANE HIGHWAY ABOUT 50 MHP, MY 2012 FORD EXPLORER SUDDENLY LOST ALL SPEED AND THE GAS PEDAL HAD NO EFFECT. AFTER DRIFTING OVER TO THE SHOULDER OUT OF HARMS WAY, THE POWER REMAINED ON AND THE DASHBOARD SAID "CHECK MANUAL" WITH A WRENCH LIT UP. WHAT HAPPENED WAS THAT IT JUST LOST ALL SPEED AND THE GAS PEDAL HAD NO EFFECT UNTIL I TURNED OFF THE POWER AND RE-STARTED. THIS WAS THE FIRST INCIDENT. THIS HAPPENED TWICE MORE IN THE FOLLOWING MONTH FOR A TOTAL OF THREE TIMES WHEN THE EXACT SAME THING HAPPENED, JUST LOST ALL SPEED. FINALLY FORD SERVICE WAS ABLE TO DIAGNOSE IT AND SAID IT WAS THE THROTTLE BODY. AFTER DOING RESEARCH, IT APPEARS THAT OTHER FORD MODELS HAVE THE SAME THROTTLE BODY PROBLEM, LOSS OF SPEED. THIS SHOULD HAVE BEEN A RECALL BUT SOMEONE DROPPED THE BALL, MAKING IT A PART OF THE CUSTOMER SATISFACTION PROGRAM (CSP 13N03) INSTEAD. THIS IS OBVIOUSLY A VERY DANGEROUS SITUATION. FORD SERVICE HAS BEEN EXTREMELY DIFFICULT WORK WITH AS THEY WILL NOT HONOR CSP 13N03 FOR MY EXPLORER.

Aug 21, 2015

DRIVING TO WORK AT THE NORMAL SPEED LIMIT 6:30 AM IN LIGHT TRAFFIC. AMBIENT TEMPERATURE WAS 65 DEGREES IN DRY CONDITIONS. SUDDENLY FELT LIKE THE TRANSMISSION HAD BEEN PLACED IN NEUTRAL. ENGINE CONTINUED TO RUN BUT NO POWER TO THE TRANSMISSION. WAS ABLE TO LET THE CAR COAST UNTIL I COULD TURN ON TO A SIDE STREET AND STOP. AN ERROR CONDITION DISPLAYED "AWD OFF" AND THEN A WRENCH ICON APPEARED. I PLACED THE TRANSMISSION IN PARK AND TURNED OFF THE ENGINE. RESTARTED THE ENGINE AND THE CAR RESUMED NORMAL DRIVING CONDITIONS. TOOK THE CAR THE NEXT DAY TO THE FORD DEALERSHIP. WAS TOLD THAT NO ERROR CODE WAS CAPTURED SO THEY COULD NOT DO ANYTHING. I ASKED HOW IT WAS THAT THE COMPUTER COULD DISPLAY THE "AWD OFF" MESSAGE AND THE WRENCH ICON WITHOUT A CODE BEING STORED. NO RESPONSE. WAS TOLD TO LEAVE CAR RUNNING NEXT TIME, CALL A TOW TRUCK AND THEN THEY COULD GET THE CODE. OF COURSE, I AM NOT ALWAYS CLOSE TO THE DEALERSHIP, IT COULD HAPPEN AFTER THEY CLOSED OR ON A WEEKEND. NOTED THAT IN MARCH 2014 FORD SETTLED A COMPLAINT ON "THROTTLE BODY" PROBLEMS IN ESCAPE, FUSION, ETC, THAT HAD A SIMILAR DESCRIPTION. EXPLORER WAS NOT INCLUDED IN THAT SETTLEMENT. *TR

Jun 25, 2015

FUEL SYSTEM, GASOLINE,ENGINE

2 complaints

I AM EXPERIENCING AN ODOR OF CARBON MONOXIDE INSIDE THE CAR. I LIVE IN EL SALVADOR CENTRAL AMERICA AND HAVE FOUND IN THE INTERNET THAT THERE IS A RECALL FOR THIS PROBLEM THE AGENCY IN MY COUNTRY DOES NOT RESPONSABILIZE ON THIS I HAVE SMALL CHILDREN AND WE CANT BE SMELLING THIS EXHAUST FUMENS AND STRANGE ODORS INSIDE OUR CAR. *TR

Aug 12, 2014

ON MONDAY 10MARCH2014, MY 2012 FORD EXPLORER STARTED AND IMMEDIATELY STALLED OUT, WHEN I LOOK AT THE DASH IT HAD SAID IT HAD LOW OIL PRESSURE. THE VEHICLE WAS TOWED TO CAVALIER FORD IN CHESAPEAKE, VA WHERE IT HAS BEEN DETERMINED THAT THE HIGH PRESSURE FUEL LINE AND HIGH PRESSURE FUEL PUMP HAVE TO BE REPLACED. DURING FURTHER TROUBLE SHOOTING IT WAS DISCOVERED THAT HENDERSON FORD IN BAY ST. LOUIS, MS HAD INSTALLED A FUEL INJECTOR INTO THE ENGINE WITHOUT PROPERLY ENSURING THE CLEANLINESS OF EITHER THE INJECTOR OR THE POINT OF INSERTION. IT HAS BEEN DETERMINED BY CAVALIER FORD THAT HENDERSON FORD IMPROPERLY INSTALLED A REPLACEMENT PART, AND ALLOWED ME TO DRIVE OVER 1,000 MILES WITH THIS PROBLEMATIC PART IN PLACE! *TR

Mar 12, 2014

FUEL SYSTEM, GASOLINE

2 complaints

WHEN CAR WAS 3 WEEKS OLD, WE HAD AN INTERMITTENT GAS ODOR WHEN RESTARTING CAR. ALSO, WHEN SITTING IN GARAGE. DEALER COULD NOT REPRODUCE PROBLEM. EVENTUALLY DID AND REPLACED THE FUEL CANISTER. ODOR CAME BACK WITHIN 3 WEEKS. NOW HAS 40,000 MILES AND STILL HAVE SAME PROBLEM. SAW 2 RECALLS ON 2013 EXPLORER RELATED TO FUEL ODOR AND THOUGHT ARE 2012 WOULD BE INCLUDED, BUT FORD SAYS NO. OUR CAR WAS BUILT ON 12/15/2011. *TR

Mar 05, 2014

WHILE I WAS PUMPING GAS THE GAS WAS LEAKING FROM UNDER THE CAR. *TR

Dec 16, 2011

TRACTION CONTROL SYSTEM,ENGINE

1 complaint

The contact owns a 2012 Ford Explorer. The contact stated that while driving approximately 45 MPH, the traction control and check engine warning lights illuminated. The contact stated that a minute and a half later, while attempting to make a right turn, the steering wheel became firm, and added effort was needed to turn the steering wheel. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 170,000.

Sep 02, 2025

STEERING,POWER TRAIN,EXTERIOR LIGHTING

1 complaint

The contact owns a 2012 Ford Explorer. The contact stated while driving 3 MPH, the power steering fault, the turn signal, advance-trac alert, and power train warning lights illuminated. The contact stated that the steering wheel became inoperable. The vehicle was taken to an independent mechanic who determined that the control modules were inoperable. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 237,000.

Jun 04, 2025

ELECTRICAL SYSTEM,STRUCTURE

1 complaint

See attached document for complaint

Aug 07, 2024

ELECTRICAL SYSTEM,BACK OVER PREVENTION

1 complaint

The contact owns a 2012 Ford Explorer. The contact stated that after receiving a map update on the main control panel, the display screen immediately blacked out. The contact stated that when updating the ATI system map, the main control panel screen completely blacked out. The contact was unable to use any of the electrical systems including the Back Over Prevention camera. The vehicle was taken to the dealer and it was diagnosed that the ATI system had failed due to the map update. The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 90,000.

Jun 27, 2024

STRUCTURE,VISIBILITY

1 complaint

The contact owns a 2012 Ford Explorer. The contact stated while driving at approximately 70 MPH, the driver’s side windshield trim panel detached from the vehicle. The vehicle was taken to the local dealer who installed a replacement panel to fix the failure. The contact stated that the passenger’s side windshield trim panel also experienced the same failure. The contact stated the failure had occurred twice on the driver’s side windshield panel and twice on the passenger’s side panel. The manufacturer was not notified of the failure. The failure mileage was 82,000.

Feb 01, 2023

STEERING,ELECTRICAL SYSTEM,UNKNOWN OR OTHER

1 complaint

While driving down the middle of a busy interstate suddenly the power steering was lost and a power steering assist warning appeared. Vehicle was almost impossible to control with no steering. After making it off the roadway and into a local business and turning the car off, when I turned it back on the warning was gone and the steering worked normally. This is definitely a life threatening failure and it happens without warning.

Nov 28, 2022

STEERING,TRACTION CONTROL SYSTEM

1 complaint

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED WHILE HIS WIFE WAS DRIVING AND MAKING A LEFT TURN, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED THE SERVICE TRACTION CONTROL AND THE POWER STEERING ASSIST WARNING LIGHTS WERE ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE TO HIS RESIDENCE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (HERTRICH FORD OF EASTON LOCATED AT 9617 OCEAN GATEWAY, EASTON, MD 21601, (410) 822-2900) WHERE IT WAS DIAGNOSED WITH NEEDING THE RACK AND PINION REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 151,977. *LN *JS *JS

Aug 26, 2020

ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER

1 complaint

WATER IS LEAKING FROM THE ROOF THAT CAUSES ELECTRICAL ISSUES. BAD DESIGN BY FORD IN WHICH SEAL SEAMS NOT PROPERLY INSTALLED, WHICH CAUSE LEAKS INSIDE VEHICLE.

Jul 01, 2020

STEERING,SUSPENSION,SEATS

1 complaint

FORD SPAIN UNABLE TO CONDUCT RECALLS DUE TO NO PARTS AVAILABLE FOR EXPLORER 2012. DISCUSSED WITH. *TR

Jun 22, 2020

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

1 complaint

MY TRUCK BURST INTO FLAMES 🔥 AND BURN TO THE GROUND WHILE PARKED IN THE DRIVE WAY. *TR

May 13, 2020

Crash: 1

Fire: 1

STEERING,SUSPENSION,SEAT BELTS

1 complaint

THE FRONT STRUT TOWER MOUNTS ARE BAD. THIS IS ON EVERY 2011-2015 FORD EXPLORER I HAVE SEEN. IT MAKES A BAD CLUNK SOUND EVERYTIME THE WHEEL IS TURNED.

Feb 14, 2020

SEAT BELTS,WHEELS

1 complaint

WHEN IT RAINS I HAVE WATER COMING INTO MY VEHICHLE AND IT EVEN COMES THROUGH THE SEATBELTS. I HAVE WATER IN MY FLOOR NOW.

Feb 08, 2020

STEERING,SUSPENSION,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

ELECTRONIC STEERING GEAR ASSEMBLY WAS A RECALL AND WAS REPLACED. REPLACEMENT PART HAS NOW GONE BAD ONCE AGAIN. FORD IS NOT HONORING THE WARRANTY IT PROVIDED FOR THIS PART. VEHICLE HAS NO STEERING POWER NOW. WENT OUT WHILE DRIVING DOWN THE ROAD. UNABLE TO TURN LEFT CAUSING TO GO OFF THE ROAD. WAS ABLE TO CORRECT AND TRAVELED TO DEALER TO FIND OUT THAT THE STEERING IS GONE.

Nov 20, 2019

STEERING,WHEELS,SERVICE BRAKES

1 complaint

07/25- HAD RECALL ORDERED- TOE LINK ON BOTH SIDES, REAR. PERFORMED AT HARRISONBURG FORD, VA. ; 09/04 DRIVING ON ROUTE 33 IN VA, MOUNTAIN ROAD. HEARD GRINDING NOISE COMING DOWN MOUNTAIN, NOISE STEADILY INCREASED AND BEGAN TO FEEL LIKE A LOSS OF CONTROL. SLOWED DOWN AND A MILE FROM SHOP THE NOISE STOPPED. WENT TO RICE TIRE IN VA AND HAD IT CHECKED. THE BOLT HOLDING TOE LINK ON RIGHT SIDE HAD DISLODGED NEARLY COMPLETELY. HAD IT REPLACED AND TOLD TO GO TO FORD TO RE TORQUE BOTH SIDES.; 09/05 WENT TO FORD. WAS INFORMED THAT MECHANIC HAD HAND TORQUED THE BOLTS, ESSENTIALLY MISREAD INSTRUCTIONS. MANAGER ACTUALLY STATED THAT THEY WERE GOING TO HAVE TO CALL MANY OTHER CUSTOMERS TO RE TORQUE THEIR TOE LINKS CORRECTLY AS WELL. I ASKED FOR ALIGNMENT AS WELL, BECAUSE THIS PROBLEM WOULD SURELY AFFECT BALANCE AND ALIGNMENT, THIS WAS PERFORMED AS WELL. THEY BILLED IT TO RECALL WARRANTY DEPT.; 11/6 DRIVING ON 25 IN COLORADO SPRINGS 65 MPH, TRAFFIC STOPS AND AS I BREAK HEAVILY I LOSE CONTROL AND VEHICLE HOPS A LANE. NO ACCIDENT.; 11/07 TAKE VEHICLE TO FORD TO CHECK TOE LINKS, WAS TOLD BOTH NUTS WERE LOOSE, LEFT AND RIGHT, THE KNUCKLE ON ONE SIDE HAS SNAPPED THE BRAKES ARE BAD, ROTORS AND BACK 2 TIRES ARE BAD..I SPECIFICALLY ASKED , SAYS THAT THIS IS ALL RELATED. THE FRONT BRAKES ARE WORN AS WELL, CLEARLY FROM COMPENSATION OF DRIVING WITH BAD TOE LINKS. I WAS TOLD SPECIFICALLY YES THIS IS ALL RELATED. FORD RECALL MANUFACTURER REFUSING TO COVER TOE LINKS AS WELL AS ALL ASSOCIATED DAMAGE, TOTALING OVER $3K. I HAVE NEVER HAD ANY ISSUES WITH VEHICLE AND PERFORM REGULAR MAINT ON TIRES BRAKES AND ROTARS, ETC. AND WITHIN 3 MONTHS OF RECALL I HAVE HAD 2 LIFE THREATENING INCIDENTS AND COMPLETE RUINATION OF MY VEHICLE SAFETY, AND ALOT OF DAMAGE INCURRED. RECEIPT OF RECALL ON 11/25 STATING EVERYTHING RELATED IS GREEN. NO WAY THIS DAMAGE IS NOT ASSOCIATED TO "NEW, SAFER" TOE LINKS.

Nov 12, 2019

STEERING,POWER TRAIN,ENGINE

1 complaint

CAR WON'T GO INTO PARK

Aug 01, 2019

SEAT BELTS,STRUCTURE,UNKNOWN OR OTHER

1 complaint

MY 2012 FORD EXPLORER LEAKS FROM THE 3RD ROW SEATBELT. IT HAS RUINED THE CARPET IN THE BACK AND MOLDED IT. IT ALSO FILLED UP THE SPARE TIRE AREA WITH WATER AND RUSTED THE RIM OF THE SPARE TIRE AND THE INSIDE WHERE THE TIRE SITS. I DID NOT NOTICE THIS UNTIL MANY MONTHS AFTER I BOUGHT IT BECAUSE I WASN'T USING THE 3RD ROW AT THE TIME.

Jul 25, 2019

SUSPENSION,AIR BAGS,SERVICE BRAKES

1 complaint

TAKATA RECALL

Jul 15, 2019

POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

1 complaint

PURCHASE VEHICLE 2 21 2019 AND THE TWO ENGINE LIGHTS WARNING LIGHTS BREAKING DECELERATES WHICH IS VERY DANGEROUS DRIVING ON THE HIGHWAYS. SERVICE LIGHT TRACKING LIGHT STAYS ON AND THE VEHICLE DOES ALL THIS ON IT'S ON. I HAVE CONTACTED BY CHAT THE FORD CORPORATION ABOUT THIS SERIOUS ISSUE WITH THIS MAKE AND MODEL. I WAS TOLD THEIR WAS NO SERVICE BULLETIN SO THEY COULD NOT HELP ME. THEY REFUSE TO ADDRESS THE DANGEROUS MATTER THIS MAKE AND MODEL HAS VERY DANGEROUSAND THE LIGHTS ARE STILL ON. ALSO WITH THE ENGINE LIGHTS STAYING ON ALL THE TIME THE CRUISE CONTROL DOES NOT WORK.

Jul 11, 2019

SUSPENSION,POWER TRAIN

1 complaint

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT TOOK THE VEHICLE TO BILLY HOWELL FORD LINCOLN (1805 ATLANTA HWY, CUMMING, GA 30040, (770) 887-2311) FOR ROUTINE SERVICE. THE DEALER NOTICED THAT THE POWER TRANSFER UNIT WAS LEAKING AND NEEDED TO BE REPLACED. TWO WEEKS PRIOR, THE VEHICLE WAS REPAIRED BY THE SAME DEALER PER NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION). THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 140,000.

Jul 01, 2019

STEERING,POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

STEERING WHEEL LOCKS UP WHEN YOU START TRUCK AND HAVE TO TURN OFF AND RESTARTS TO GO AWAY

Apr 11, 2019

ELECTRICAL SYSTEM,UNKNOWN OR OTHER

1 complaint

THE CAR HAS WATER LEAKS, I STARTED HAVING PROBLEMS WITH ELECTRICAL FUNCTION AND FEAR OF FIRE OR CONTACT IN MY CAR .

Jan 29, 2019

POWER TRAIN,ELECTRICAL SYSTEM

1 complaint

2012 FORD EXPLORER XLT 4W. THE TERRAIN MANAGEMENT SYSTEM FAULT LIGHT CAME ON AND CAR WENT IMMEDIATELY INTO LIMP MODE ON A MAJOR ROAD.THERE WAS NO WARNING AND WAS ALMOST REAR ENDED. TOOK TO DEALER OCT.1 AND THEY KEPT IT TWO DAYS. THE DEALER SAID THEY COULD NOT FIND A CODE. DEALER SAID IT IS FIXED BY UPDATING AND CALIBRATING THE ABS SYSTEM. IT WAS NOT FIXED. . OCT 13 SAME LIGHT WENT ON AND CAR IMMEDIATELY INTO LIMP MODE ON EXPRESSWAY. NEARLY CAUSED ACCIDENT BECAUSE CAR IMMEDIATELY SLOWED DOWN AND WOULD NOT GO MORE THAN 5MPH IN LIMP MODE. YOU LOOSE COMPLETE CONTROL OF THE TRANSMISSION AND THROTTLE. THERE ARE 53+ CASES WITH THIS PROBLEM ON THE INTERNET JUST THIS YEAR. HTTPS://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2016/ENGINE/WRENCH_LIGHT_ON.SHTML THIS HAPPENS SUDDENLY WHILE DRIVING AND WITHOUT WARNING. THE CAR IMMEDIATELY BEGINS TO SHUTTER AND VIBRATE AND IMMEDIATE BEGINS TO SLOW DOWN TO 5MPH. THIS IS A DANGEROUS SITUATION AND SHOULD BE INVESTIGATED. YOU HAVE NO CONTROL OVER THE SPEED OF THE CAR OR THE TRANSMISSION.. PLEASE GOOGLE (TERRAIN MANAGEMENT SYSTEM FAULT LIGHT) AND SEE THAT THERE ARE MANY MORE FORD CARS ARE AFFECTED BY THIS PROBLEM THERE ARE 3 YOUTUBES SHOWING THIS PROBLEM. THEY CARS ARE NOT SAFE TO DRIVE. ANYONE WHO HAD A TERRAIN MANAGEMENT SYSTEM LIGHT THAT GOES ON WHILE DRIVING WILL EXPERIENCE THE SAME DANGEROUS SITUATION

Oct 14, 2018

AIR BAGS,VISIBILITY/WIPER

1 complaint

THE WIPERS WILL RANDOMLY TURN ON EVEN IF THE SWITCH IS OFF. I HAVE FOUND THAT I HAVE TO TURN THE WIPERS ON TO THE HIGHEST SETTING THEN IMMEDIATELY TURN THEM OFF YOU GET THE WIPERS TO STAY OFF. MY SECOND PROBLEM IS THE AIR BAG WARNING LIGHT WILL TURN ON AT RANDOM TIMES WHILE DRIVING. I CAN GO WEEKS OR MONTHS WITH OUT IT TURNING ON BUT I CAN ALSO GO WEEKS WITH IT STAYING ON 24/7. I HAVE TAKEN IT TO A FORD DEALER TO BE LOOKED AT AND THE ANSWER I GOT WAS 'WE ARE NOT SURE WHY IT'S DOING IT BUT JUST PUT A TOWEL ON THE DASH TO KEEP IT FROM GETTING HOT AND THAT SHOULD FIX IT MAYBE'. I HAVE FOUND THAT WHILE DRIVING IF MY WIFE TURNS AROUND TO GET/GIVE SOMETHING TO OUR CHILD THE LIGHT WILL TURN ON WHEN SHE FULLY SITS BACK DOWN.

May 26, 2018

ENGINE AND ENGINE COOLING,ENGINE

1 complaint

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE OPERATING THE VEHICLE, THERE WAS AN ODOR BEING EMITTED FROM THE EXHAUST THAT CAUSED THE CONTACT TO FEEL NAUSEOUS AND DIZZY. THE VEHICLE WAS TAKEN TO BARBER FORD (640 E 8TH ST. HOLLAND, MICHIGAN 49423) ON THREE SEPARATE OCCASIONS TO HAVE THE VOLUNTARY FORD EXHAUST CAMPAIGN COMPLETED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT THAT THE FAILURE HE WAS EXPERIENCING WAS NOT PART OF THE VOLUNTARY FORD EXHAUST CAMPAIGN. THE FAILURE MILEAGE AND VIN WERE NOT PROVIDED.

Apr 09, 2018

ENGINE AND ENGINE COOLING,UNKNOWN OR OTHER

1 complaint

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING 72 MPH, THE CONTACT TURNED ON THE HEATER. APPROXIMATELY 15 MINUTES LATER, THE CONTACT BECAME TIRED AND SLEEPY. THE CONTACT ROLLED DOWN THE WINDOW AND FELT BETTER APPROXIMATELY SIX MINUTES LATER. THE CONTACT EXPERIENCED THIS ISSUE SEVERAL TIMES WITHIN THE PAST TWO YEARS, MAINLY DURING THE COOLER MONTHS DUE TO HAVING THE WINDOWS ROLLED UP. THE CONTACT STATED THAT THIS SEEMED TO BE A CARBON MONOXIDE FAILURE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THERE WERE NO RECALLS ASSOCIATED WITH THE VIN. THE FAILURE MILEAGE WAS UNKNOWN.

Jan 25, 2018

SUSPENSION,ELECTRICAL SYSTEM,UNKNOWN OR OTHER

1 complaint

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING 7 MPH, A GRINDING METAL SOUND WAS HEARD AND THE VEHICLE STOPPED. THE CONTACT SHUT OFF THE VEHICLE AND RESTARTED IT, BUT IT WOULD NOT ENGAGE INTO GEAR. THE CONTACT HAD THE VEHICLE TOWED TO HIS PERSONAL AUTO MECHANIC AND WAS INFORMED THAT THE PASSENGER SIDE AXLE MOUNT FRACTURED. THE TECHNICIAN REPLACED THE PASSENGER SIDE AXLE MOUNT. WHILE TEST DRIVING THE VEHICLE AFTER THE REPAIR, THE CONTACT NOTICED THAT THE INSTRUMENT PANEL LIGHTING, INCLUDING THE WRENCH ICON, THE SERVICE ADVANCE TRACK INDICATOR, AND THE CROSS TRAFFIC SYSTEM FAULT INDICATOR ILLUMINATED. THE MECHANIC STATED THAT THE VEHICLE WOULD HAVE TO BE TAKEN TO THE DEALER TO BE REPROGRAMMED SO THE INSTRUMENT PANEL LIGHTING WOULD DIM. THE CONTACT TOOK THE VEHICLE TO HELFMAN FORD (12220 SOUTHWEST FWY, STAFFORD, TX 77477) TO BE REPROGRAMMED. THERE WERE NO RECALL FOR THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 74,000.

Jan 22, 2018

STEERING,POWER TRAIN,UNKNOWN OR OTHER

1 complaint

GEAR SHIFT MESSAGE - 'SHIFT TO PARK' AFTER PUTTING VEHICLE IN PARK AND IGNITION IS TURNED OFF.

Oct 13, 2017

STRUCTURE,FUEL/PROPULSION SYSTEM

1 complaint

MY FORD EXPLORER 2012 HAS BEEN GETTING EXHAUST FUMES INSIDE CAR EVER SINCE I BOUGHT THE CAR NEW. I HAVE TAKEN THE CAR BACK TO DEALER A COUPLE OF TIMES AND ALL I GET IS A RUN AROUND. THUS ISSUE NEEDS TO BE ADDRESSED BEFORE SOME ONE DIES FROM THE FUMES.

Aug 06, 2017

POWER TRAIN,FUEL/PROPULSION SYSTEM

1 complaint

FUEL AND EXHAUST FUMES OR SMELL OF BURNING OIL. PROBLEMS WITH TURBO.

Mar 21, 2017

POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER

1 complaint

BAD SMELL WITH HEAT OR AC ON AT HIGHER SPEEDS HEADACHES AND LIGHTHEADEDNESS FELT AT TIMES. A SEPERATE ISSUE ALTOGETHER WINDOWS AND DOOR LOCKS HAVE FAILED TO WORK A COUPLE TIMES LEAVING ME STUCK INSIDE CAR UNTIL IT DECIDES TO WORK. DEALER HAS HAD SUPOSED PART ON BACK ORDER FOR 2 MONTHS.

Mar 07, 2017

ELECTRICAL SYSTEM,ENGINE

1 complaint

MY VEHICLES AIR TURNS ON ON IT'S OWN AS YOU DRIVE. THIS IS NOT THE AC NOR HEATER. AS YOU DRIVE YOU CAN HEAR YOUR AIR VENTS TURN ON AND YOU SMELL A FOUL SMELL AND THE AIR PUSHING THROUGH THE VENTS IS MUGGY STICKY AIR THAT MAKES YOUR SKIN FEEL CLAMMY. THIS HAS BEEN REPORTED TO THE DEALERSHIP BEFORE AND HAD BEEN "REPAIRED" HOWEVER, THE AIR CONTINUES TO PUSH THROUGH THE VENTS WHETHER YOU HAVE THE SWITCH SET TO ON OR NOT.

Feb 21, 2017

STEERING,ELECTRICAL SYSTEM,ENGINE

1 complaint

DROVE ABOUT 2 MILES IN THE MORNING WHILE TURNING ONTO THE INTERSTATE RAMP THE STEERING LOCKED UP WOULD NOT GO OVER 30MPH, SUV STARTED TO SMOKE WHILE THE TEMPERATURE GAUGE NEVER CHANGED INSIDE OF THE VEHICLE. LUCKY TO NOT HAVE CAUSED A MAJOR ACCIDENT. AFTER HAVING VEHICLE TOWED, PER THE MECHANIC THE COMPUTER SYSTEM IS FRIED, MOTOR VALVES MELTED, AND ALL SPARK PLUGS NEED TO BE REPLACED. THIS SUV IS ONLY A 2012 AND SHOULD NOT HAVE THIS MAJOR OF PROBLEMS WHEN IT HAS BEEN WELL TAKEN CARE OF. FORD REALLY NEEDS TO LOOK FURTHER INTO THIS SO THIS DOES NOT HAPPEN TO SOMEONE ELSE.

Nov 08, 2016

Fire: 1

VISIBILITY,ENGINE

1 complaint

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT OBSERVED AN ABNORMAL ODOR THROUGH THE AIR CONDITIONING UNIT WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 27,000.

Sep 22, 2016

POWER TRAIN,ELECTRICAL SYSTEM,SEAT BELTS

1 complaint

TRANSMISSION SHIFTS OUT OF GEAR, FROM DRIVE INTO NEUTRAL OR STALLS OUT. SAFETY HAZARD WHILE DRIVING. 6F35 TRANSMISSION. DEALER(S) REFUSE TO ACKNOWLEDGE ISSUE OR REPAIR DESPITE CUSTOMER COMPLAINT AND TRANSMISSION FAULT CODE. VEHICLE STALLS WHILE AT ALL SPEEDS ON HIGHWAY, CITY STREETS, OR WHILE IN INTERSECTIONS. TOO DANGEROUS TO DRIVE

Jul 23, 2016

POWER TRAIN,UNKNOWN OR OTHER,ENGINE

1 complaint

BURNING SMELL UNDER ACCELERATION.

Oct 01, 2015

STEERING,VEHICLE SPEED CONTROL

1 complaint

I WAS ON A RESIDENTIAL STREET DRIVING 35 MILES AN HOUR WHEN THE CAR SUDDENLY WENT LESS THAN 5 MILES AN HOUR IMMEDIATELY. I DROVE IT OFF TO A SAFE SPOT AND PARKED IT. LUCKILY NO ONE WAS BEHIND MED AND I WAS NOT ON AN INTERSTATE OR HIGHWAY. NO WARNING. IT WOULD NOT GO OVER 5 MILES AN HOUR, EVEN WITH THE ACCELERATOR PUSH ALL THE WAY TO THE FLOOR. I TOOK IT BACK TO THE DEALER, WHERE IT WAS EVALUATED AND I WAS TOLD IT NEEDED AN "UPDATE". NOW, I RECEIVED A LETTER IN THE MAIL FROM FORD AND WAS TOLD THERE IS A RECALL ON THIS CAR'S POWER STEERING UNIT. I AM AFRAID OF NOW DRIVING THE CAR TILL THE ELECTRICAL /COMPUTER SYSTEM IS FULLY TESTED. HOW DO I GET AN ANSWER?

Aug 15, 2015

AIR BAGS,SEAT BELTS

1 complaint

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED. THE DEALER STATED THAT THE FAILURE WAS REFERENCED IN SERVICE BULLETIN NUMBER: 10044523. THE FAILURE ALSO PRODUCED AN AIR TENSIONER CODE, WHICH COULD PREVENT THE AIR BAG TENSIONER FROM TIGHTENING OR THE AIR BAGS FROM DEPLOYING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.

Jul 30, 2015

ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

1 complaint

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE SENDER AND PUMP ASSEMBLY NEEDED TO BE REPLACED; HOWEVER, THE VEHICLE WAS NOT REPAIRED SINCE THE PARTS WERE NOT AVAILABLE ANYWHERE IN THE COUNTRY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.

May 07, 2015

ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,VISIBILITY

1 complaint

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT THE HEATER FAILED TO BLOW HOT AIR WHICH PREVENTED THE WINDOWS FROM DEFROSTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 167. UPDATED 6/11/15*CN ALSO, THE THERMOSTAT WAS REPLACED, THE VEHICLE HAD TO BE JUMP STARTED. UPDATED 01/26/16.*JB

Apr 02, 2015

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

1 complaint

ELECTRONIC THROTTLE BODY HAS FAILED AND VEHICLE WILL STALL. THROTTLE WILL NOT WORK. YOU ARE STRANDED UNTIL YOU TURN THE VEHICLE OFF AND BACK ON. *TR

Sep 22, 2014

STEERING,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

1 complaint

SAFETY RECALL NOTICE 14S06/NHTSA RECALL 14V-286 WE RECEIVED THIS RECALL NOTICE IN THE MAIL FROM FMC. KNOWING WE HAD A TRIP COMING UP, I IMMEDIATELY TOOK THE VEHICLE IN TO KEN GARFF FORD IN UTAH FOR SERVICING AND TO HAVE THE RECALL CORRECTED. THEY SUPPOSEDLY FIXED THE ISSUE SO I WENT ON MY WAY. I DROVE A SINGLE GAS TANKS WORTH (APPX 400 MILES) AND THEN EVERYTHING WENT TO HELL. POWER STEERING FAILED, TRACTION CONTROL FAILED, TERRAIN MANAGEMENT FAILED. THIS IS THE EXACT PROBLEM FOR WHICH FORD ISSUED THE RECALL IN THE FIRST PLACE. THE FORD DEALERSHIP IS NOW TELLING ME THAT THEY COMPLETELY FIXED THE PROBLEM AND IT IS MY FAULT THAT THESE SYSTEMS FAILED. THEY WANT ME TO BELIEVE AN ELABORATE TALE ABOUT HOW I HAVE DRIVEN MY EXPLORER 72000 MILES WITHOUT A PROBLEM AND SUDDENLY, AFTER THE RECALL GETS FIXED, I THEN HAVE THAT EXACT PROBLEM? THAT IS A SNEAKY LIE THAT MIGHT WORK ON SOMEONE MORE PASSIVE. WHEN THE VEHICLE FAILED WE WERE DRIVING WITH OUR FAMILY ON A VACATION AND THIS INCIDENT STRANDED US IN MERIDIAN, IDAHO, WHERE OUR VEHICLE CURRENTLY SITS 6 WEEKS LATER. IT SEEMS TO ME THAT WHEN A SAFETY RECALL IS ISSUED AND "FIXED" IT SHOULDN'T CREATE A SAFETY ISSUE FOR THE CONSUMER ANYMORE, WHICH IS EXACTLY WHAT THIS PROBLEM CAUSED. IT ALSO SEEMS TO ME THAT IT IS AWFULLY CONVENIENT FOR FMC THAT MY CAR BROKE IMMEDIATELY AFTER IT WAS "FIXED". SO NOW I AM LIABLE FOR THE REPAIRS. HOW NICE FOR FMC. MEANWHILE, IT TOOK FMC 6 WEEKS TO GET THE PART TO THE DEALERSHIP IN IDAHO SO THEY COULD "FIX" THE ISSUE. WE'LL SEE HOW LONG IT HOLDS UP THIS TIME. I AM STILL WAITING TO GET MY CAR BACK. *TR

Sep 15, 2014

FUEL SYSTEM, GASOLINE,ELECTRONIC STABILITY CONTROL (ESC),ENGINE

1 complaint

ON FRIDAY APRIL 18, 2014 MY WIFE AN I PRESTARTED THE CAR TO GO TO DINNER, AFTER ONLY 2 MINUTES THE CAR SHUT OF. UPON REVIEW OF THE ISSUE THE LOW OIL PRESSURE LIGHT CAME ON, THE STABILITY CONTROL LIGHT CAME ON, AS WELL AS HE SERVICE ENGINE SOON LIGHT. THE MILEAGE AT THE INCIDENT WAS APPROX 45,500 BUT THE COMPLAINT SAYS 44,000 BECAUSE THIS IS THE SECOND TIME IT HAS DONE THIS, AND THE FIRST TIME FOR THE STABILITY CONTROL LIGHT TO ILLUMINATE. AFTER DINNER WE CAME HOME AND ATTEMPTED TO RESTART THE VEHICLE, EVERYTHING SEEMED NORMAL, IT STARTED IT DROVE, BUT SUBSEQUENTLY WE HAD IT TOWED TO FORD, SO THEY COULD ADDRESS THE PROBLEM. *TR

Apr 19, 2014

SEATS

1 complaint

TL* THE CONTACT OWNS A 2012 FORD EXPLODER. THE CONTACT STATED THAT THE THIRD-ROW POWER SEAT DETECTION SYSTEM FAILED TO OPERATE PROPERLY. THE CONTACT INDICATED THAT WHILE PUTTING BAGS IN THE HATCH AREA, THE THIRD- ROW POWER SEAT BUTTON WAS ACCIDENTLY DEPRESSED AND CAUSED THE SEAT TO MECHANICALLY RISE TO THE SEATED POSITION. THE CONTACT INDICATED THAT DURING THE TRANSITION FROM THE FOLDED POSITION TO THE SEATED POSITION, A COAT AND BOOT BECAME STUCK UNDER THE SEAT. THE CONTACT INDICATED THAT THE THIRD- ROW POWER SEAT DETECTION SYSTEM DID NOT REVERSE THE DIRECTION OF THE SEAT AFTER MAKING CONTACT WITH THE OBJECTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 40,000.

Mar 13, 2014

STEERING,ELECTRICAL SYSTEM,TRACTION CONTROL SYSTEM

1 complaint

MAY 2013 (13490 MILES) WAS DRIVING 30 35 MPH POWER STEERING WENT OUT, TRACTION CONTROL LIGHT WENT ON, I TURNED OFF AND RESTARTED. ALL WAS OK. TOOK TO DEALER AND DEALER REPLACED THE STEERING RACK DECEMBER 23,2013, (21173 MILES) WAS DRIVING 40 MPH POWER STEERING WENT OUT, TRACTION CONTROL LIGHT WENT ON. WOULD NOT RESET BY TURNING ON AND OFF. DROVE TO DEALER WITH NO POWER STEERING AND DEALER RESET COMPUTER AND SENT ME ON MY WAY. JANUARY 17,2014 (21808 MILES) WAS DRIVING 35 MPH POWER STEERING WENT OUT, TRACTION LIGHT WENT ON WOULD NOT RESET BY TURNING ON AND OFF. DROVE TO DEALER WITH NO POWER STEERING. DEALER RESET COMPUTER AND SENT ME ON MY WAY. *TR

Jan 22, 2014

STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES

1 complaint

THE VEHICLE POWER STEERING AND POWER BRAKES SHUT OFF WHILE DRIVING MAKING PULLING OVER AND STOPPING VERY DIFFICULT FOR A MATURE MALE DRIVER. I FIND IT DIFFICULT I CAN ONLY IMAGINE HOW DIFFICULT AND DANGEROUS THIS COULD BE FOR MY WIFE OR ANY SMALLER OR LESS EXPERIENCED DRIVER. THIS HAPPENED MULTIPLE TIMES DURING REGULAR DRIVING ON FAIRLY SMOOTH SURFACE NORMAL CONDITIONS. *TR

Dec 24, 2013

EQUIPMENT ADAPTIVE/MOBILITY,SERVICE BRAKES

1 complaint

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE INDEPENDENTLY ENGAGED THE BRAKES. THE VEHICLE WAS DESIGNED WITH A UNIQUE BRAKING PROGRAM DESIGNED TO ENGAGE WITH THE CRUISE CONTROL WHEN THE VEHICLE WAS APPROACHING A SECOND VEHICLE. THE SYSTEM ENGAGED DESPITE THERE NOT BEING A VEHICLE IN FRONT OF THE CONTACT?S VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THERE WAS NO REMEDY FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 14,000 AND THE CURRENT MILEAGE WAS 28,000. ...UPDATED 12-24-13 *BF THE CONSUMER STATED THE ADAPTIVE CRUISE CONTROL WORKED FINE WHEN HE WAS FOLLOWING A VEHICLE IN HIS LANE. HOWEVER, WHEN HE WAS IN A SEPARATE LANE, PASSING A LARGE SEMI WITH LARGE BRIGHT ALUMINUM OR LIGHT COLORED SIDES, ON A STRAIGHT HIGHWAY WITHOUT CURVES, THE VEHICLE OCCASIONALLY APPLIED THE BRAKES AS IF HE WERE FOLLOWING IN THE SAME LANE AS THE TRUCK. THE CONSUMER BELIEVED THE RADAR SENSORS ON THE VEHICLE WERE REFLECTING FROM THE LARGE BRIGHT SIDES ON SOME TRUCKS.

Oct 07, 2013

STEERING,ENGINE AND ENGINE COOLING

1 complaint

I WAS DRIVING WHEN THE STEERING WHEEL JERKED. THE STEERING IMMEDIATELY BECAME VERY HARD TO OPERATE AND THE ENGINE APPEARED TO LOSE POWER. INDICATOR LIGHTS CAME ON ABOUT THE SAME TIME THE STEERING JERKED. THE LIGHTS SAID "SERVICE ADVANCE TRAC" AND "TERRAIN MANAGEMENT SYSTEM FAULT". I HAD TO PULL OF THE ROAD AND JUST TRYING TO MAKE TO LEFT TURNS TO PULL INTO A PARKING LOT TOOK ALL THE STRENGTH I HAD IN BOTH ARMS. MY TURN SIGNALS WOULD ALSO NOT WORK. I EVEN TRIED TURNING THE 4 WHEEL DRIVE KNOB, AS I NOTICED THAT THE LIGHTS WERE NOT WORKING ON THAT AS WELL AND NOTHING WOULD LIGHT UP OR SHOW UP ON THE DASH SCREEN. I TURNED OFF THE CAR WHILE I PULLED OUT MY OWNERS MANUAL TO LOOK UP INFORMATION ON THESE INDICATORS. AFTER LETTING THE CAR SIT FOR A WHILE, I RESTARTED THE CAR AND THE INDICATOR LIGHTS WERE STILL THERE. I CALLED FORD ROAD SIDE ASSISTANCE AND HAD THE CAR TOWED. I ALSO WAS PUT IN A RENTAL CAR. THEN TODAY THE FORD DEALER TOLD ME THAT SINCE MY CAR HAD 47, 627 MILES ON IT THAT THIS PROBLEM WASN'T COVERED UNDER WARRANTY. THEY TOLD ME ONLY IF IT HAPPENED IN FIRST 36,000 MILES. THEY ALSO SAID I WOULD HAVE TO PAY $1865 FOR A NEW RACK AND PINION STEERING OR THEY WOULD CLEAR THE CODE AND I COULD CHANCE IT TO SEE IF IT HAPPENS AGAIN. THEY SAID IT WAS COMMON AND MOST TIMES YOU JUST NEED TO LET THE CAR COOL DOWN AND RESTART IT. THIS IS VERY UPSETTING- THEY KNEW THIS WAS A COMMON PROBLEM AND THEN I INVESTIGATED THIS FURTHER ONLINE AND FOUND MANY OTHER PEOPLE REPORTING THE SAME ISSUES. SOME IN JUST THE FIRST MONTH OF OWNING THE VEHICLE. THIS IS THE SAME THING THAT HAPPENED TO ME WITH THIS VEHICLE AND THE ENGINE FAN NOT WORKING CAUSING THE CAR TO OVERHEAT IN THE FIRST 6 MONTHS OF OWNING IT. LATER I GOT A RECALL ON IT. THIS IS VERY FRUSTRATING- I HAVE A CAR THAT IS 18 MONTHS OLD AND I HAVE TO PUT $1865 INTO IT TO FIX A COMMON PROBLEM/DEFECT. THIS IS A SERIOUS DEFECT! *TR

May 03, 2013

STEERING,SERVICE BRAKES

1 complaint

I STARTED MY VEHICLE AS USUAL, HAD JUST TURNED LEFT OFF MY STREET ONTO A TWO LANE ROAD, AND APPROXIMATELY 0.25MILES LATER I LOST POWER STEERING. AS I WAS ACCELERATING FROM MY TURN, GOING APPROXIMATELY 40MPH I FELT THE BRAKE PEDAL PULSATE AND THE STEERING WHEEL JERK A LITTLE. IMMEDIATELY I HAD AN ALERT ON MY DASH "POWER STEERING FAULT." I ATTEMPTED TO PRESS THE BRAKE PEDAL WITH NO SUCCESS AND THERE WAS NO RESISTANCE. I PUT IT IN NEUTRAL AND COASTED TO THE SAFEST PARKING LOT (APPROX. 1 MILE). I SHUT THE VEHICLE DOWN AND RESTARTED BUT I STILL DIDN'T HAVE POWER STEERING HOWEVER I REGAINED BRAKES. I DROVE THE DEALERSHIP (3MILES AWAY). THEY SHUT THE VEHICLE DOWN THEN RESTARTED AND EVERYTHING APPEARED TO BE OPERATING CORRECTLY. LATER AFTER SEVERAL TEST DRIVES THE FORD MECHANIC HAD MY VEHICLE RE-INACT MY SAME EVENTS FOR HIM. *TR

Nov 29, 2012

STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

POWER STEERING FAULT WHILE RETURNING FROM SHORT SUPERMARKET TRIP, LOST ALL POWER STEERING, DASH BOARD LIT UP, THEN TERRAIN SENSOR FAULT, CAUSING A FEELING OF REDUCED GEAR, TURN SIGNALS FAILED AS WELL. VERY DIFFICULT TO DRIVE, AND UNABLE TO RESET BY SHUTTING VEHICLE OFF. DEALERSHIP STATED A FAULT IN POWER STEERING RACK, REQUIRING REPLACEMENT, THEY ALSO STATED IT IS A DIFFERENT PART NUMBER THEN ORIGINAL PART MEANING IT MAY HAVE BEEN REMODELED DUE TO "ISSUES". VERY DANGEROUS SITUATION!!!! *TR

Aug 05, 2012

ELECTRICAL SYSTEM,EQUIPMENT ADAPTIVE/MOBILITY

1 complaint

I BOUGHT A NEW 2012 FORD EXPLORER ON 11/26/11. THE "MY TOUCH" COMPUTER DIDN'T WORK FROM THE BEGINING. THE RESPONSE IS SLOW OR NON-EXISTENT. THE SCREENS CHANGE ON THEIR OWN. THE SYSTEM FREEZES UP AT TIMES LEAVING NO CONTROL OVER NAV, STEREO, CLIMATE, PHONE, OR EITHER OF 2 DASHBOARD SCREENS. IT WILL SWITCH TO RADIO AND PLAY REALLY LOUD AND THEN SWITCH BACK ON IT'S OWN. FORD KNOWS OF THIS PROBLEM AND CAN'T FIX IT. THEY'VE HAD MY CAR 3 TIMES AND NOW REFUSE TO SEE ME MORE ABOUT THIS. THEY SAY A FIX WILL COME IN THE FUTURE. MANY PEOPLE ARE HAVING THIS PROBLEM. FORD IS SELLING BROKEN CARS, CHARGING NEW CAR PRICES, AND CAN'T FIX THEM. *TR

Feb 20, 2012

STEERING,SERVICE BRAKES, HYDRAULIC

1 complaint

I STOPPED AT A STOP SIGN AND TOOK A LEFT HAND TURN AS I PROCEEDED DOWN A HILL. MY STEERING WHEEL WOULDN'T TURN,LIKE THE WHEEL LOCKED UP, AND THE BRAKES WERE HARD TO PUSH, NOT SLOWING ME DOWN. THE EXPLORER WENT OFF OF THE ROAD STRIKING A CONCRETE POLE. IT DESTROYED THE ENTIRE RIGHT FRONT END, AND DESTROYED THE POLE. THE DEALER SAID THAT THEY COULD FIX THE PROBLEM WITH THE STEERING, AND THE BRAKES, BUT THEY ARE NOT RESPONSIBLE FOR THE DAMAGE. THEY SAID THAT IT'S NOT FORD'S FAULT FOR THE DAMAGE. *TR

Jan 08, 2012

Crash: 1

VISIBILITY,EQUIPMENT

1 complaint

THIS FORM DOES NOT ALLOW ENTRY OF MULTIPLE DATES. THERE IS AN ISSUE WITH MYFORDTOUCH WITH THIS VEHICLE THAT IS CONTINUAL. PUTTING IN ONE DATE IS POINTLESS. THE CLIMATE (DEFROSTER, ETC) SYSTEM AND THE NAVIGATION SYSTEM ARE PART OF THIS MODULE, ALONG WITH PHONE AND AUDIO FEATURES. THIS MODULE LOCKS CONTINUALLY AND IT IS DANGEROUS BECAUSE YOU CAN'T CONTROL THE DEFROSTER OR NAVIGATION SYSTEM MANUALLY WHEN THIS OCCURS. REPEATED TRIPS TO THE DEALER HAVE BEEN FRUITLESS AND MY WIFE WAS IN DANGEROUS SITUATIONS SEVERAL TIMES IN HEAVY TRAFFIC CORRIDOR CONDITIONS IN NORTHERN NEW JERSEY. IT IS UNCONSCIONABLE THAT FORD IS SELLING THESE VEHICLES FOR NEARLY $50,000 THAT ARE DEFECTIVE AND THEY KNOW THEY ARE DEFECTIVE.

Nov 20, 2011

VEHICLE SPEED CONTROL,EQUIPMENT

1 complaint

TWO EXTREMELY FRIGHTENING EXPERIENCES HAPPENED THIS DAY. (1) I WAS DRIVING ON INTERSTATE 95 AND THE EXPLORER BRAKED EXTREMELY HARD FROM A SPEED OF 65 MPH TO ZERO. THERE WAS NOTHING AROUND AND I COULD NOT DETERMINE ANY REASON FOR THIS. I PROCEEDED ON TO MY DESTINATION AND THE VEHICLE ACCELERATED INEXPLICABLY TO 95 MPH. I TRIED TO TURN OFF THE CRUISE CONTROL MANUALLY AND BY TAPPING THE BRAKE (I WAS FEARFUL OF THE VEHICLE ROLLING). THANK GOD, I WAS ABLE TO MANEUVER AROUND TRAFFIC IN NORTHERN NEW JERSEY AND THEN THE VEHICLE REDUCED SPEED. IT WAS A VERY TERRIFYING EXPERIENCE AND ONE THE FORD DEALER TOLD ME HE HAS NO EXPLANATION FOR. I HAVE HAD MANY, FAILURES OF THE MYFORDTOUCH SYSTEM WHICH I WILL DETAIL IN A SEPARATE INCIDENT REPORT.

Nov 19, 2011

EQUIPMENT

1 complaint

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT TOUCHSCREEN OF THE NAVIGATIONAL SYSTEM MALFUNCTIONED. THE VEHICLE WAS TAKEN TO THE DEALER WHO BUT THEY ADVISED THAT THE FAILURE COULD NOT BE CORRECTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHO ADVISED THAT A REMEDY FOR THE FAILURE WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 1,450.

Nov 18, 2011

VISIBILITY,VEHICLE SPEED CONTROL,ELECTRICAL SYSTEM

1 complaint

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THE SPEEDOMETER DESIGN DOES NOT SHOW YOU THE LOWER RANGE WHILE DRIVING AND THAT CAUSED THE CONTACT TO EXCEED THE SPEED LIMIT. THE HIGHER NUMBERS WERE ON THE TOP OF THE SPEEDOMETER WHICH WERE SHAPED LIKE A "C" AND THE NUMBERS SHOULD BE AT THE BOTTOM TO AVOID SPEEDING. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER FOR DIAGNOSTIC TESTING. THE FORD MANUFACTURER WAS NOTIFIED, A CLAIM WAS FILED AND THEY INFORMED HER TO CONTACT NHTSA. THE FAILURE MILEAGE WAS 78. UPDATED 12/28/11*LJ THE CONSUMER ALSO STATED IT WAS EXTREMELY DIFFICULT TO SEE OUT OF THE REAR WINDOW, AS THE WINDOW WAS TOO SMALL. UPDATED 12/28/11

Oct 25, 2011

2012 FORD Explorer Problems & Complaints

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