How many problems does the 2013 FORD Explorer have?

The 2013 FORD Explorer currently has 2174 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2013 FORD Explorer?

The most common problems reported for the 2013 FORD Explorer are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

2013 FORD Explorer Problems

STEERING

676 complaints

Hi, my power steering went out. It's tough to turn. I see there was a safety recall, 14S06, that mentions the power steering control module. According to the NHTSA website my car has a safety recall. MAY 29, 2014 NHTSA CAMPAIGN NUMBER: 14V286000 Loss of Electric Power Steering Assist If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.

Dec 08, 2025

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed and accelerating, the steering wheel inadvertently veered to the left, and the vehicle experienced a loss of power steering functionality. The vehicle was taken to the dealer, who determined that the rack and pinion needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 159,200.

Sep 12, 2025

The contact owns a 2013 Ford Explorer. The contact stated that while attempting to make a turn from a stop, while turning the power steering function became inoperable. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall related to the failure. The manufacturer was notified of the failure. The approximate failure mileage was 222,000.

Sep 10, 2025

The contact owns a 2013 Ford Explorer. The contact stated that while driving 40 MPH and coming to a stop at a red traffic light, the messages "Power Steering Failure" and "Service Advancetrac" were displayed. The contact was able to drive to the residence; however, the steering wheel was jerking slightly from left to right while driving. The vehicle was taken to an independent mechanic, where it was diagnosed, and the mechanic determined that the failure was related to NHTSA Campaign Number: 14V286000 (Steering). The contact was referred to the dealer for assistance and was informed that the VIN was not included in the recall. Additionally, the contact stated that the rearview camera was intermittently inoperable while reversing. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 150,000.

Sep 02, 2025

Power steering went out, could barely steer the vehicle

Aug 16, 2025

+ 671 more complaints for this component

STRUCTURE

326 complaints

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the windshield exterior A-pillar trims had become loosened, and water entered the vehicle through the interior light near the rearview mirror. The vehicle was taken to the dealer, where tape was applied to the trim pieces. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 140,000.

Nov 18, 2025

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the exterior A-pillar trim on both sides of the windshield began to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to complete the recall repair was not yet available. The vehicle was taken to the dealer, where it was diagnosed that the A-pillar trim retention clips had failed and needed to be replaced. The vehicle was not repaired, and the dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 180,000.

Nov 07, 2025

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure). However, the part to do the recall repair was not yet available. The VIN tool search showed that there were no recalls associated with the VIN. The contact stated while driving at various undisclosed speeds, the passenger's side A-pillar was loose and damaged the paint on the wheel well. The local dealer was contacted and inspected the vehicle. The contact was informed that there were no issues. The dealer then orders the part to do the repair. The vehicle was not repaired. The contact stated that on a separate occasion, while driving at various undisclosed speeds, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired for the most recent failure. The contact stated that the driver's side A-pillar trim was loose. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 179,904.

Nov 07, 2025

I am writing to express concern about the ongoing delay in receiving the remedy for Ford recall 24V031 / 24S02 involving the 2011–2019 Ford Explorer (“Exterior A-Pillar Trim May Detach”). My vehicle, 2013 Ford Explorer (VIN: [XXX] ), was inspected by my local Ford dealer, who confirmed that the part is needed but still unavailable. I have been waiting for some time without any clear timeline or communication from Ford about when the repair can be completed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Nov 03, 2025

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, the front A-pillar trim sealant had deteriorated, and the failure was progressing. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.

Oct 31, 2025

+ 321 more complaints for this component

UNKNOWN OR OTHER

234 complaints

To Whom it may concern, In February 2025 I was notified by Ford Motor Co. that there's been a recall on my 2013 Ford Explorer Manufacturer recall #24S02 and NHTSA recall #24V031. It also stated that I would be receiving another letter later in the year advising me to contact my dealer to make an appointment to have the recall problem fixed. I received another letter in September of this year advising me to contact my Ford dealer to make an appointment to get this recall fixed. I contacted my Ford dealer and they advised me that they have not received the parts yet and they didn't know when the parts would be arriving. Don't you think that Ford has had enough time to get this recall situation corrected ? They've known about this problem since 2023, and other than sending out a letter advising us of the recall, have done nothing to correct the problem, if in fact there really is one.

Nov 30, 2025

Rear camera on 2013 Ford Explorer has stopped working. There is a safety recall for models beginning with 2015. This is just as much of a safety hazard with the 2013 model as with the 2015 model. Why are all Ford Explorers with this issue not covered by the recall?

Nov 11, 2025

I HAVE A 2013 FORD EXPLORER XLT AND THE BACK UP CAMERA HAS GONE OUT. THE PROBLEM BEGAN ABOUT A YEAR AGO WITH THE CAMERA WORKING SOMEDAYS AND OTHER DAYS THE SCREEN WAS BLANK WITH A MESSAGE FOR ME TO CONTACT MY FORD DEALERSHIP. FROM WHAT I'VE READ, THIS IS A VERY COMMON PROBLEM WITH THE FORD EXPLORERS. SEVERAL OTHER FORD MODELS WITH THE SAME PROBLEM AROUND THIS PARTICULAR YEAR HAVE BEEN RECALLED BUT NOT THE EXPLORER, THIS IS A VERY DANGEROUS SITUATION AS MOST FORD EXPLORER OWNERS WILL TELL YOU THAT IT IS VERY DIFFICULT TO SEE PROPERLY WHEN REVERSING IN A FORD EXPLORER ESPECIALLY WITHOUT THE BACK UP CAMERA. THE BACK UP CAMERA IS VERY MUCH NEEDED FOR THIS SITUATION. i'VE ALSO READ THAT THE PROBLEM STEMS MAINLY FROM A LEAK IN THE TAILGATE WHERE WATER LEAKS IN ON THE CAMERA CONNECTION THUS CAUSING IT TO MALFUNCTION AND EVENTUALLY GO OUT COMPLETELY. AS YET, i HAVE NOT HAD THE VEHICLE INSPECTED YET BY FOR OR A LICENSED MECHANIC. I WANTED TO CHECK TO SEE IF I COULD FIND WHERE A RECALL WAS ISSUED FOR THIS PROBLEM ON MY EXPLORER, BUT AFTER EXTENSIVE RESEARCH I HAVEN'T BEEN ABLE TO FIND ANY. I'M JUST WONDERING WHY THEY HAVEN'T RECALLED THE EXPLORERS TO FIX THIS PROBLEM.

Nov 05, 2025

The rear view camera is experiencing the same issues as the most recent recall of 2015-2025 explorers. Most often the rear view camera does not work at all --- other times it is on for a short duration, or is pixelated. I've watched the recalls expand from 2020 Ford vehicles to now 2015. Why doesn't it include earlier vehicles still on the road?

Oct 23, 2025

I am the owner of a 2013 Ford Explorer and have been experiencing repeated failures of the rear-view camera system. The camera often goes blank, displays distorted images, or intermittently cuts out when the vehicle is placed in revierse. I have reviewed the current recalls related to defective rear-view cameras on Ford vehicles, particularly those affecting model years 2015 and newer. While my 2013 Explorer is not included in these campaigns, the symptoms are identical to the recall descriptions and create the same safety risk: a loss of visibility when backing up. I am requesting that this issue be formally documented and investigated for the 2013 Ford Explorer, and that my vehicle be considered for inclusion in any applicable recall or service campaign. I have approximately 126,000 miles on my vehicle. I did have Dave Sinclair Ford (dealer) look at this on 4/15/2024 and the cost to repair was approximately $800+. I did not have the work completed. Please advise me on next steps, including whether my VIN can be added to any active recall. Thank you for your attention in this matter.

Oct 15, 2025

+ 229 more complaints for this component

ENGINE

116 complaints

The contact owns a 2013 Ford Explorer. The contact stated that while the vehicle was parked unattended and turned off for a few hours, it caught fire. There were no warning lights illuminated prior to the failure. The fire department extinguished the fire. There were no reported injuries airbag deployment or crash. The vehicle was towed to a police tow lot. A police report was filed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who assisted with a claim. The failure mileage was approximately 250,000.

Jun 03, 2025

Fire: 1

Recently, I experienced a catastrophic water pump failure that has resulted in extensive damage to my vehicle’s, a 2013 Ford Explorer equipped with a cyclone engine, engine and turbocharger Details of the Incident According to Ford of Englewood, NJ, the water pump failure in my Explorer caused coolant to seep into the oil pan, mixing with other fluids. This has resulted in the need for a complete replacement of both the engine and turbocharger, at an estimated cost of $15000. See diagnostics attached. I recently discovered there have been several class action lawsuits launched regarding this exact problem. The vehicle is currently with the service department at Ford of Englewood. As mentioned above it has been diagnosed as premature water pump failure resulting in catastrophic engine damage. Luckily this issue presented its self at engine turnover, however had the failure occurred at speed on the highway the results could have been extremely dangerous indeed, not just to myself but to other unsuspecting road users. MOST concerning is that NO warning lamps or warning gauges were activated until well after the exhausts started spewing thick white smoke, and then only the check light flicked on but went off again after a few minutes. At which time i IMMEDIATELY contacted Ford of Englewood to book a diagnostic. As I non mechanically minded consumer I could never of guessed the extent of the damage.

Jan 28, 2025

The engine water pump started leaking heavily (as discovered later) and the engine overheated in traffic. Since the water pump is located inside the engine, i have bee quoted an astronomical repair estimate of at lease $2,500 (including the parts) just to fix the water pump!! That is completely insane and apparently a design flaw, in my opinion, that I think the manufacturer should be responsible for.

Sep 16, 2024

The contact owns a 2013 Ford Explorer. The contact stated while driving, the contact noticed a strong unusual odor in the interior of the vehicle. The contact stated that the air conditioner was on, and the odor came through the vents. In addition, the contact stated that he and his minor child developed a headache and became nauseous. Medical attention was not sought as of yet. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but did not assist. The contact researched and discovered Customer Support Program 19N05, which had a similar failure description. However, the contact was informed that the repair was completed on the contact's vehicle on February 5, 2020. The contact t was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 157,625.

Sep 04, 2024

Injuries: 2

The contact owns a 2013 Ford Explorer. The contact stated when his wife was driving the vehicle she became sleepy from the exhaust fumes. The contact stated his wife would feel fine when she was not in the vehicle. The were no warning lights illuminated. The vehicle was taken to a local mechanic who informed the contact's wife to drive with the windows down and not to drive passengers. The vehicle was not repaired, but the mechanic discussed replacing both exhaust manifolds. The manufacturer was made aware of the failure and referred the contact to NHTSA Hotline for assistance. The approximate failure mileage was 119,000.

Mar 21, 2024

+ 111 more complaints for this component

POWER TRAIN

60 complaints

The contact owns a 2013 Ford Explorer. The contact stated that while shifting into the park position, the "change to parking mode" warning message was displayed. The vehicle failed to detect that the vehicle was in the park gear. The vehicle was taken to an independent mechanic where the contact was advised to call the manufacturer. A local dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 102,000.

Oct 16, 2024

The contact owns a 2013 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle hesitated to accelerate. The check engine warning light was illuminated. The dealer was made aware of the failure but did not diagnose the vehicle. The vehicle was then taken to an independent mechanic, who added transmission fluid and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 65,000.

Apr 16, 2024

See attached document for complaint

Mar 05, 2024

The power transfer unit defective and I almost lost control of my vehicle without warning The vehicle has been inspected

Feb 14, 2024

My 2013 Ford Explorer had coolant leaking below (No check engine light present). If I didn't notice the coolant on the garage floor, I would've never known of any issue. After taking it in to the dealership, they said the issue was defective Water pump (Actual Replacement Pump Cost: $155.64) that is leaking coolant and failing to properly cool the engine. Due to the design flaw of the engine, the water pump is internally positioned in the engine requiring disassembly of the entire engine to access and replace the faulty pump. Since this is a labor intensive requirement, the $155 part required $1,814.95 in labor costs associated with the replacement. This is uncalled for. Not to mention, the parts that were removed in the engine also were required to be replaced based on manufacture requirement (additional $802 in gaskets/seals/bolts/etc. If the water pump was not replaced, it would lead to complete engine failure. I had no options other to pay $2,930.22 in total parts/labor costs to replace a $155 Water pump. Shame on Ford.

Oct 04, 2023

+ 55 more complaints for this component

FUEL/PROPULSION SYSTEM

58 complaints

In September I started to notice a strong fuel odor coming from my 2013 Ford Explorer. I had the exterior of the vehicle cleaned thoroughly to ensure no gasoline was spilled on the vehicle while refuelling. The smell did go away temporarily, until I refuelled the vehicle. The odor has returned, and will not go away. On 10/6/2025 I took my vehicle to a local mechanic that works on my vehicles. A visual inspection was performed and they informed me that there is a leak and it appears to be coming from the top of the tank or an area above the tank. It is hard to identify the exact source without lowering the tank. They mechanic also informed me that Ford has a safety recall issue for something similar, 13S04. I checked with Ford and while there is a recall for the same model and year of my vehicle, my 2013 Explorer is not a part of the recall. I have contacted a local Ford Service Center and am waiting for a response from them.

Oct 06, 2025

The contact owns a 2013 Ford Explorer. The contact stated that upon approaching the vehicle she smelled a strong odor of gasoline inside her inclosed garage, after which, she overserved gasoline leaking from underneath the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the fuel delivery module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V812000 (Fuel System, Gasoline), but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 55,000.

Dec 12, 2024

Check engine light indicated Fuel injection system leaking on 2013 Ford explorer taken to Ford dealer. Investigated online 2013 Ford explorer have fuel injection leaking problems reported for 2013 Ford explorers

Mar 04, 2023

MY WIFE WAS DRIVING THE VEHICLE AND IT QUIT RUNNING WITHOUT ANY WARNING . SHE WAS ON CITY STREET. SHE PULL OVER AND LEFT IT SIT. WE WHEN BACK AND RE-STARTED IT WITH NO PROBLEM AND DROVE IT HOME. IT HAS DONE THIS A SECOND TIME A COUPLE DAYS LATER,SHE SAID IT CHUGGED AND QUIT. IT SET FOR ABOUT 15 MINS. BEFORE I RE-STARTED IT WITH NO PROBLEMS. THE WRENCH LIGTH COMES ON BUT NO CODES ARE SHOWING.

Oct 24, 2020

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHEN ATTEMPTING TO START THE VEHICLE, THE VEHICLE HESITATED TO START. THE CONTACT STATED THAT SEVERAL ATTEMPTS WERE NEEDED BEFORE THE VEHICLE WAS STARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 15V812000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 147,000.

Jan 24, 2020

+ 53 more complaints for this component

ENGINE AND ENGINE COOLING

53 complaints

The contact owns a 2013 Ford Explorer. The contact stated that after starting the vehicle, the check engine warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed but the cause of the failure was not yet determined. The check engine warning light was reset, and the contact was informed that the check engine warning light was due to the air filter that needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact purchased a scanner to check on the codes herself. The contact retrieved a code related to the catalytic converter. The vehicle was then taken to an independent mechanic where it was confirmed that the catalytic converter had failed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 14,000.

Nov 04, 2024

The contact owns a 2013 Ford Explorer. The contact stated while driving at various speeds, the vehicle was leaking coolant. There were no warning lights illuminated. The contact added additional coolant as necessary. The vehicle was taken to an independent mechanic, who determined that the water pump was leaking and needed to be replaced. The contact called the local dealer, who stated there was no recall coverage for the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 80,000.

Jul 31, 2024

The contact owns a 2013 Ford Explorer. The contact stated while the vehicle was parked, the coolant temperature warning light was illuminated. The contact stated that while driving to the nearest independent mechanic to add coolant to the vehicle, the engine was running rough as if the vehicle would stall. The contact pulled over and parked the vehicle. The contact walked to the independent mechanic and purchased coolant to add to the coolant reservoir. The vehicle operated as needed; however, the check engine warning light was illuminated. The vehicle was taken an independent mechanic, where it was diagnosed that the water pump had failed and needed to be replaced. The vehicle was then taken to the dealer, where the same assessment was made, and a cost for the repair was performed. The vehicle was not repaired. The manufacturer was notified of the failure and offered to trade the vehicle. The failure mileage was approximately 144,300.

Jul 30, 2024

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle briefly hesitated and lost motive power. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the water pump. The vehicle was repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 93,000.

Jun 20, 2024

The contact owns a 2013 Ford Explorer. The contact stated that while driving at approximately 40 MPH, an unknown message and warning light were illuminated. The contact pulled to the side of the road and turned off the vehicle. The contact waited 4 hours for the vehicle to cool down and then refilled the vehicle with coolant before successfully restarting the vehicle. The vehicle was taken to three different independent mechanics to be diagnosed and the contact was informed that the water pump needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

Apr 05, 2024

+ 48 more complaints for this component

ELECTRICAL SYSTEM

47 complaints

Odometer Fraud. The contact purchased a 2013 Ford Explorer. The contact stated that it was discovered that there was a mileage discrepancy after the purchase. The vehicle was a dealer sale. At the time of purchase, the mileage was 106,796. It was later discovered that the mileage on the Title was 160,412; however, it was discovered that the mileage was 203,912.

Oct 27, 2025

The contact owns a 2013 Ford Explorer. The contact stated that while attempting to reverse into a parking spot, the rearview camera was intermittently inoperative. The failure had occurred on several occasions. No warning lights were illuminated; however, the message "Contact the Dealer" was displayed on the instrument panel. The vehicle was taken to a dealer, where it was diagnosed, and determined that the rearview camera needed to be replaced. The dealer made the contact aware of an unknown NHTSA Campaign Number; however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that the vehicle was not included in a recall related to the failure. The failure mileage was approximately 65,000.

Oct 22, 2025

Finally they have a recall on the backup camera but my 2013 Explorer was not included. My camera is doing the same thing, inverted. Sometimes a black screen. Can I go and get mine fixed without paying and be included in the recall also.

Sep 15, 2025

2011-2013 Ford Explorers have a issue with Rear Camera ground wires. Once the wire defaults the camera will not work and display ( contact ford dealer) Or the image with me flipped. Causing right side objected to be projected on left side. Ford does not have a remedy for this and new cameras installed only temporary work then same issues occurs due to wiring.

Jan 06, 2025

Power steering I look it up and see a recall for my cars year but it’s not covering my car why ?? This is exactly what’s going on with my car my car has no power steering light on either when I turn it is hard ! Very unsafe as I have young children

Nov 21, 2024

+ 42 more complaints for this component

SUSPENSION

41 complaints

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 75 MPH, the vehicle became difficult to maneuver and the front passenger’s side of the vehicle crashed into the shoulder lane wall. No warning lights were illuminated. The air bags had not deployed. No injuries were sustained; however, medical attention was sought. A Police report was not filed. The vehicle was towed to a dealer where it was diagnosed that the axle on the front passenger’s side wheel was cracked and needed to be replaced. The dealer informed the contact that the engine mounts also needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 133,000.

Jul 22, 2025

Crash: 1

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V537000 (Suspension); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Apr 15, 2025

I started to notice a slight “slipping” or “sliding” feeling when driving on wet roads or if I hit a pothole or man cover just right. Then while my kids and I were on vacation over Christmas break, I hit a small wet spot on the road and began to fishtail. Luckily we avoided an accident. I was unable to drive over 20mph without feeling like I would lose control. When we had it checked by a mechanic we were told it the toe link on both rear tires were snapped, an issue Ford has recalled several times, as recently as 2020. We spoke with a Ford mechanic and were told my vehicle didn’t have any active recalls related, the toe link had been recalled previously but was supposedly fixed in 2019, just months before the most recent recall. As a result, we had to pay the almost $600 repair bill.

Jan 16, 2024

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound. Additionally, the steering wheel was loose while driving. The vehicle was taken to an independent mechanic, who diagnosed that the front axle needed to be replaced. The vehicle was not repaired. The contact stated that the transfer case had previously been replaced. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 198,000.

Jan 09, 2024

While driving in the rain the rear end was sliding thought I was going to lose control. It was also happening when driving on rough roads or bumps. Rear Tires are also wearing out quickly.

Nov 20, 2023

+ 36 more complaints for this component

STEERING,ELECTRICAL SYSTEM

26 complaints

Power steering assist fault and service advance trac alerts came on in the dashboard when car was cranked up to drive. I was unable to turn the steering wheel easily and the vehicle was difficult to steer. My safety and the safety of others would be put at risk when attempting to drive the vehicle because the steering wheel locked up and was very difficult to turn. I happened to be at a Firestone service center at the time that this event took place. The technician was testing the battery and the alternator for me after a new battery was inserted into the vehicle. When the technician pulled the vehicle around for me to leave, I was unable to drive away due to the steering issues that had occurred. The vehicle has not been inspected by the others at this time. The warning lights came on just as I was about to drive away from the Firestone service center on 09/27/25. The technician notified me that Firestone was unable to repair those types of issues on my vehicle and the vehicle would need to be taken to a Ford dealership or mechanic of choice for further repairs.

Oct 17, 2025

The electric power steering failed on my vehicle in 2022 while 12 hours from home. Had to drive 12 hours with no power steering. Some year models from the 2013 have been included in the recall but my Vin # was not so I had to pay out of pocket to have mine fixed. It went out again in 2023 and was fixed by a Ford dealer once again out of my pocket. The backup camera will constantly go out and reveal a contact dealer message. I have backed in to a pull behind trailer and edge of me barn before because the camera went out while backing up.

Sep 11, 2025

An emission control alert appears when driving; seconds later, you have no control over the vehicle. The steering wheel locks up, and you can not turn while you are still driving. The risk is very high due to the car doesn't stop, and you can not move out of traffic due to no control over the vehicle. If this were to happen on the highway or during bad weather, this could cause death. This has happened a total of 3x and had to be towed 2x to the machines. July 28th 2025 and July 20th 2024 it was towed for this issue of no control of the vehical due to locked up.

Jul 29, 2025

I was driving to AZ from a CO vacation with my two kids in the car when the steering in my 2013 Ford Explorer locked up. I had exited the freeway and was on a 2 lane country blacktop. I approached some curves in the road and at that point noticed I had absolutely no steering whatsoever. I noticed warning lights came on around that same time. I started slowing down, as the road continued to curve I entered the oncoming traffic lane, went onto the shoulder, back into oncoming traffic lane, back into my lane and onto my shoulder before coming to a complete stop. I'm not sure how or why we are all OK/still alive. I had ZERO CONTROL OR STEERING ABILITY in my moving vehicle. We could have so easily been in an accident or killed. I myself, as a driver, am traumatized. The car was towed to the closest Ford dealer where I'm not getting much help. I've been told many 2013 Ford Explorers were recalled for steering issues, but unfortunately mine isn't included. They have also had the car for several weeks and have yet to completely figure out/repair the problem. When I called Ford Customer Service, they suggested I report it to you.

Jul 21, 2025

I was driving the vehicle when all of a sudden I lost powersteering and the steering became impossible to control almost causing an accident.I then took the vehicle to the shop and was informed my rack and pinion had to be replaced. I replaced it eventhough there is a recall for this issue in the 2013 ford explorer but it does NOTcover my Vin which is frustrating. So then I'm leaving the mechanic shop and I'm almost home and I get a powersteering fault light and the powersteering goes stiff again.almost causing me to wreck again these are the same symptoms are in recall 14V286000 And i cannot figure out why my vehicle isnt part of the recall for the dangers that this issues causes.

Jul 19, 2025

+ 21 more complaints for this component

BACK OVER PREVENTION

21 complaints

The contact owns 2013 Ford Explorer. The contact stated that after starting the vehicle and shifting into reverse(R), the image on the screen was fuzzy. The message “Rearview Camera not Available” was displayed. Neither the dealer nor an independent mechanic was contacted. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 101,000.

Nov 13, 2025

The contact owns a 2013 Ford Explorer. The contact stated that on several occasions while in reverse(R), the camera image fluctuation on and off, and the image then froze intended and the back over prevention camera became inoperable. Additionally, the message to "Contact the Dealer" was displayed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 78,000.

Aug 18, 2025

The contact owns a 2013 Ford Explorer. The contact stated while attempting to reverse, the contact noticed the rearview camera displayed a blank screen. The vehicle was not taken to an independent mechanic or dealer to be diagnosed. The contact stated that the failure had occurred on several occasions. The vehicle was repaired. The manufacturer was notified, opened a case, and informed the contact that the VIN was not under recall. The contact related the failure to NHTSA Campaign Number: 25V315000 (BACK OVER PREVENTION); however, the VIN was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 108,000.

Jun 18, 2025

The contact owns a 2013 Ford Explorer. The contact stated that the rear camera was intermittently inoperable while reversing. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 25V159000 (Back Over Prevention); however, the VIN and the model year were not included. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 99,000.

May 28, 2025

The contact owns a 2013 Ford Explorer. The contact stated that the back-up camera was turning on and off independently. The contact stated that while reversing, the screen went black and then turned on. The message to contact the dealer was displayed. There were no warning lights illuminated. The contact called the local dealer and was informed that there was no recall on the VIN for the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The manufacturer confirmed that there was no recall coverage for the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 100,000.

Jan 16, 2025

+ 16 more complaints for this component

STEERING,ELECTRONIC STABILITY CONTROL (ESC)

21 complaints

DRIVING THE CAR AND WARNINGS APPEARED ON THE DASHBOARD SHOWING POWER STEERING AND STABILITY CONTROL FAILED. I COULD BARELY TURN THE STEERING WHEEL. THANK GOD I WAS ON A SIDE STREET NEAR HOME. IF THIS HAPPENED ON A HIGHWAY OR EXPRESSWAY I WOULD LIKELY HAVE LOST CONTROL OF THE VEHICLE. IT WAS DUE TO FAILURE OF THE STEERING RACK.

Oct 01, 2020

MY POWER STEERING ASSIST WENT OUT MULTIPLE DAYS AS I WENT TO START MY VEHICLE. I TURNED IT OFF AND IT TURNED BACK ON. ON THE FOURTH DAY WHEN I WAS DRIVING HOME IT TURNED OFF ON ME AND I LOST POWER STEERING. I HAD TO PULL OVER AND TURNED OFF MY VEHICLE AND TURNED IT BACK ON BUT THE POWER STEERING REMAINED OFF AND MY OTHER SENSORS TURNED OFF AS WELL-STABILITY CONTROL ETC.. I WENT TO THE DEALERSHIP AND THEY SAID I NEEDED A NEW POWER STEERING ASSEMBLY AND NEW BATTERY. IT COST ME $2770 TO FIX. THE RECALL DID NOT APPLY TO MY VIN FOR MY 2013 FORD EXPLORER EVEN THOUGH IT WAS FOR THE SAME ISSUE AS THE RECALL.

Aug 28, 2020

LOST OF POWER STEERING WHILE DRIVING, COMING FROM AN OIL CHANGED AT THE DEALERSHIP. WAS ABLE TO PULL OVER INTO A PARKING LOT, AND WAS ABLE TO MANAGE NOT TO GET INTO AN ACCIDENT. THIS COULD'VE BEEN FATAL, AND FORD NEED TO RECALL. *TR

May 07, 2020

THE POWER STEERING RACK AND EPS SHUTS DOWN AND I HAVE NO POWER STEERING WHILE DRIVING. WE HAVE REPLACED THE STEERING RACK AND HAD THE EPS RESET TWICE AND IT STILL POPS UP THE SENSOR FOR THE EPS AND SHUTS MY POWER STEERING DOWN. I'VE ALMOST CRASHED MY VEHICLE TWICE AND HAD IT TOWED 3 TIMES BECAUSE OF THIS.

Feb 29, 2020

ABOUT TWO MONTHS AGO THE STEERING WAS GETTING TOUGH WITH LITTLE NOISE LIKE CLUNKING, TOOK THE EXPLORER TO A FORD DEALER WAS TOLD MY FRONT STRUTS NEEDED CHANGED. HAD THAT DONE, DID NOT FIX MY STEERING PROBLEM. SAID MY VIN WAS OUTSIDE OF THE RECALL FORD HAD ON THE STEERING RACK. NOW JUST YESTERDAY I START MY CAR AND MY STEERING WHEEL IS STUCK NO MOVEMENT. TURNED IT OFF AND BACK ON AND GOT MOVEMENT BUT NO POWER STEERING IT'S A MANUAL. WARNING LIGHTS CAME ON 1. "SERVICE POWER STEERING NOW" 2. "SERVICE ADVANCE TRAC". ALSO NOTICED MY TURN SIGNAL WILL NOT STAY ENGAGED MUST HOLD IN PLACE TO SIGNAL.

Feb 16, 2020

+ 16 more complaints for this component

FUEL SYSTEM, GASOLINE

20 complaints

The contact owns a 2013 Ford Explorer. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the fuel injectors were leaking, but the vehicle was not repaired due to the cost. The vehicle was taken to an independent mechanic, where the purge valve was replaced as a temporary repair. The contact stated that the check engine warning light was illuminated intermittently after the repair. The contact stated that while attempting to start the vehicle after the vehicle had been refueled, the vehicle failed to start and shuddered. The vehicle was able to be restarted after several attempts. Additionally, the contact stated that there was an abnormally strong fuel odor coming from the front of the vehicle. The vehicle was not repaired. The contact related the failures to NHTSA Campaign Numbers: 13V227000 (Fuel System, Gasoline) and 15V812000 (Fuel System, Gasoline). The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recalls. The failure mileage was approximately 93,000.

Sep 10, 2025

The contact owns a 2013 Ford Explorer. The contact stated that his daughter smelled a strong odor of fuel around the vehicle and in the residence while the vehicle was parked in the garage. There was fuel on top of the tank. The contact stated that after raising the vehicle up on a lift, it was determined that there was a leak coming from the fuel tank. There was no indication of fuel on the ground. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 15V812000 (Fuel System, Gasoline). The contact called the dealer and was informed that a diagnostic test was needed. The vehicle was not yet diagnosed or repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 125,000.

May 07, 2025

The contact owns a 2013 Ford Explorer. The contact stated that upon reaching arriving to the destination, there was an abnormal gasoline odor coming from the rear of the vehicle. After a visual inspection, the contact observed gasoline leaking from the fuel tank. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the fuel tank filler neck. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V812000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 200,000.

Apr 10, 2025

The contact owns a 2013 Ford Explorer. The contact stated that while the vehicle was parked, the contact became aware that there was fuel leaking from the driver's rear end of the vehicle. There was no warning light illuminated. The vehicle was not able to be started. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 172,582.

Apr 07, 2025

The contact owns a 2013 Ford Explorer. The contact stated that while starting the vehicle, there was an abnormal gasoline odor inside the cabin of the vehicle. The contact inspected the vehicle and became aware of fuel leaking from the rear wheel well from a place near the fuel tank. The contact had not taken the vehicle to a local dealer or to an independent mechanic to be diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 15V812000 (Fuel System, Gasoline); however, the VIN was not included. The failure mileage was approximately 160,000.

Nov 04, 2024

+ 15 more complaints for this component

SERVICE BRAKES

16 complaints

FULLY MARKED POLICE PATROL VEHICLE LOST HYDRAULIC BRAKES AND BRAKE PEDAL WENT TO THE FLOOR. INSPECTED AND FOUND RIGHT FRONT BRAKE LINE RUPTURED INSIDE OF PROTECTIVE SLEEVE CAUSING BRAKE FLUID TO LEAK OUT AND HYDRAULIC BRAKES TO STOP WORKING. THIS IS THE 4TH ONE WE HAVE HAD IN A SHORT AMOUNT OF TIME. 1ST ON 5/15/2018, SECOND ON 1/15/2020, THIRD ON 2/10/2020, AND NOW 4TH ON 3/17/2020..

Mar 18, 2020

FULLY MARKED POLICE PATROL VEHICLE LOST HYDRAULIC BRAKES AND BRAKE PEDAL WENT TO THE FLOOR. INSPECTED AND FOUND RIGHT FRONT BRAKE LINE RUPTURED INSIDE OF PROTECTIVE SLEEVE CAUSING BRAKE FLUID TO LEAK OUT AND HYDRAULIC BRAKES TO STOP WORKING. THIS IS THE 3RD ONE WE HAVE HAD IN A SHORT AMOUNT OF TIME. 1ST ON 5/15/2018, SECOND ON 1/15/2020, AND THIRD ON 2/10/2020. SO FAR THE VEHICLES INVOLVED ARE 2013 POLICE INTERCEPTOR UTILITIES. ALL HAVE BUILD DATES BETWEEN 4/19/2012 AND 6/19/2012.

Feb 11, 2020

VEHICLE LOST HYDRAULIC BRAKES. FOUND RIGHT FRONT BRAKE LINE RUPTURED INSIDE OF PROTECTIVE SLEEVE CAUSING BRAKE FLUID TO LEAK OUT AND HYDRAULIC BRAKES TO STOP WORKING.

Jan 14, 2020

WHILE DRIVING MY VEHICLE WHETHER ON HIGHWAY OR CITY STREETS MY REAR BRAKES KEEP DRAGGING CAUSING SMOKING HOT BURNING METAL SMELL . THIS STARTED BACK ON 09/09/2014 AND HAS HAPPENED 7 TIMES SINCE. ACTUALLY IT HAPPENED MORE THAN 7 BUT I ONLY HAVE DOCUMENTATION FOR 7. IT WAS HAPPENING SO MUCH BUT INTERMITTENTLY SO I BOUGHT A INFRARED GUN TO MEASURE THE HOT BRAKES. THE HIGHEST TEMPS RECORDED WAS 505 DEGREES. TWICE THE SQUEALING AND SCREECHING AND CRACKING SOUNDS OF METAL TO METAL WAS SO LOUD THAT I WAS SCARED TO DRIVE AND HAD TO TAKE IT DIRECTLY TO THE DEALER. TWICE THE BRAKES WENT DOWN TO BARE METAL WHERE EVERYTHING HAD TO BE REPLACE. THE OTHER TIMES I WAS ABLE TO CATCH IT BEFORE THAT BUT STILL HOW MUCH BRAKE WAS WORN OFF I COULDN'T KNOW. TWICE THE DEALERSHIP CHANGED CALIPERS , TWICE THEY REPAIRED RESTRICTIONS IN BRAKE HOSES TWICE THEY CLAIMED THE SLIDES WERE RUSTING UP AND HAD TO BE CLEANED ( NOT UNDER WARRANTY ) AND THE BRAKES WERE ONLY ABOUT A YEAR OLD WHEN THEY SAID THE SLIDES WERE RUSTED.THREE SETS OF BRAKES WERE INSTALLED. I AM NOT HARD ON BRAKES AS I STILL HAVE THE ORIGINAL BRAKES ON THE FRONT. SOMETHING HAS CHANGED WITH FORDS DESIGN OF THESE BRAKES THAT'S CAUSING THIS . I HAVE OWNED A FORD EXPLORER FOR THE LAST 10 YEARS AND NEVER ENCOUNTER THIS PROBLEM NOR HAVE I HAD TO CLEAN THE SLIDES BETWEEN BRAKE JOBS. HOPE YOU CAN HELP AS I FEEL THE NEXT TIME THE BRAKES MAY FAIL COMPLETELY ESPECIALLY CONSIDERING ALL THE TRAUMA MY BRAKE SYSTEM AS GONE THROUGH SO FAR.

Oct 13, 2018

2013 FORD EXPLORER. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REAR BRAKE REPLACEMENT. *LD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *LD THE CONSUMER STATED THE BRAKES, CALIPERS, ROTORS, AND PADS NEEDED TO BE REPLACED. *JS

Feb 16, 2018

+ 11 more complaints for this component

VISIBILITY

15 complaints

The contact owns a 2013 Ford Explorer. The contact stated that while operating the vehicle, the glass moon roof panel became inoperable, and could no longer be opened. Additionally, there was rainwater leaking into the vehicle from the sunroof drainage system. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the Extend Coverage related to the failure. The failure mileage was 70,000.

Jul 16, 2025

The contact owns a 2013 Ford Explorer. The contact stated that the moonroof was inoperable. The vehicle was taken to the local dealer, where it was diagnosed that the switch and sun/moon roof motor needed to be replaced. The vehicle was repaired, but the failure recurred. The contact called the local dealer and was informed that there was no Warranty coverage on the vehicle for the failure. The manufacturer contacted and the contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 116,414.

Jun 03, 2024

I was driving down the interstate and heard a very loud bang, we thought someone had shot at the vehicle. It scared me and I swerved off the highway almost hitting the sidewall. The car behind me went off the road also. I went to check on them and their windshield was busted as well. It was dark out, and we knew something hit us, but we couldn't figure out what it was. When I woke up the next morning, I noticed the windshield trim was missing. It had flown off and hit the car behind me. Called the dealership and said it's a known issue but no recall on it. This could've killed me and my kids or the people behind me. The fact that it's a known issue and not rectified scares me.

Oct 02, 2023

The contact owns a 2013 Ford Explorer. The contact stated that when the vehicle was shifted into reverse(R), and driving at approximately 2 MPH, the rear-view camera image failed to remain operational. The contact stated that the "Rear-view camera Unavailable - See Dealer" and a yellow triangle with an exclamation point was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the backup camera needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 20V575000 (Visibility). The failure mileage was 70,693.

Sep 07, 2023

The windshield pillar trim flew off the vehicle traveling 60mph down a highway. It was sudden and loud which was extremely distracting. The windshield pillar trim caused the vehicle behind to swerve. Part of the weather stripping which was attached to windshield pillar trim remained halfway on the vehicle flapping in the wind, scratching the vehicle. Driver had to pull over and remove the flapping piece. The problem has not been reproduced nor inspected. There were no warning lamps, messages or other symptoms prior to the failure.

Mar 01, 2023

+ 10 more complaints for this component

ELECTRICAL SYSTEM,STRUCTURE

15 complaints

Due to trim panel recall, trim came off and while driving and now water leaks in windshield when it rains. Leaking water dripped on to climate control panel and caused it to stop working. Now I can’t control heat or AC in car and it continues to leak when it rains

May 17, 2024

LEAKS FROM POOR QUALITY WELDS ABOVE REAR TAILGATE. CREATES MOLD IN CARPET ABS SPARE TIRE INSULATION. KNOWN PROBLEM ON VEHICLE. ADDITION LEAKS IN SUNROOF DUE TO POOR DRAINAGE CAUSING MOTOR TO FAIL. PAINT BUBBLE FAIL ON HOOD (KNOWN ISSUE ON EXPLORERS AND EXPEDITIONS)

Oct 24, 2020

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. DURING INCLEMENT WEATHER (HEAVY RAIN), WATER AFFECTED THE ELECTRONIC COMPONENTS IN THE VEHICLE. BOWDITCH FORD (757-595-2211, LOCATED AT 11291 JEFFERSON AVE, NEWPORT NEWS, VA 23601) KEPT THE VEHICLE FOR SEVERAL DAYS FOR DIAGNOSTIC TESTING. THE DEALER DID NOT PROVIDE AN UPDATE ON THE STATUS AND THE VEHICLE WAS NOT REPAIRED. A SECOND DEALER (HALL FORD NEWPORT NEWS, (877) 398-2216, LOCATED AT 12896 JEFFERSON AVE, NEWPORT NEWS, VA 23608) DIAGNOSED THAT THE WATER SHORT CIRCUITED THE SWITCHES AND THE SUN ROOF MOTOR FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

May 15, 2019

I HAVE A DOOR AJAR LIGHT THAT WILL NOT TURN OFF FIRST IT WAS JUST THE DRIVER SIDE NOW IT IS AFFECTING BOTH THE DRIVER SIDE AND PASSENGER SIDE. THE DOORS WILL NOT LOCK WHEN IN MOTION AND THE INTERIOR LIGHTS WILL NOT TURN OFF.

Jul 28, 2018

"TAKATA RECALL" I PURCHASED A 2013 FORD EXPLORER NEW WITH 6 MILES I CURRENTLY HAVE 59900 MILES AND DRIVING ON THE HIGHWAY MY DRIVERS SIDE WINDSHIELD TRIM FLEW OFF BY ITSELF WITHOUT ANY DAMAGE. THANKFULLY DID NOT CAUSE AN ACCIDENT WE ONLY HEARD IT FLEW OFF WE DIDN'T KNOW IT HAD UNTIL WE STOPPED, AND NOTICED THIS TO IT IT STILL HAS THE ORIGINAL WINDSHIELD AND I TOOK TO RICH FORD WHERE I BOUGHT THE CAR AND WAS TOLD IT CAME UNGLUED ! I HAVE NEVER HAD THIS ISSUE BEFORE AND HAVE OWNED SEVERAL PRE-OWNED CARES WITHOUT ANYTHING LIKE THIS HAPPENING MY CAR INTERIOR HAS CRACKED AT THE SEAM AGAIN THIS IS A 4 YR YEAR OLD CAR WITH NO OTHER DAMAGE I JUST HAVE A LITTLE TEAR ON THE DRIVER SIDE DOOR WHERE THE DOOR HANDEL IS. I HAVE HAD THE LOCKS ON THE PASSENGER DOOR FIXED TWICE IT STOPS WORKING DUE TO MECHANICAL ERROR YOU HAVE TO MANUALLY LOCK AND UNLOCK IT THIS IS VERY UNSAFE AS WE KNOW THAT ARE CARS NEED TO BE LOCKED IN MOTION AND WHEN WE PARK. THIS I HAVE 2 SEPARATE INVOICE FOR FIXED AT QUICK LANES AT RICH FORD IN ALBUQ,NM NONE OF THESE ISSUES HAVE RECALLS ON THEM

Jun 20, 2017

+ 10 more complaints for this component

UNKNOWN OR OTHER,ENGINE

15 complaints

UNKNOWN. My sister had went to town in her car. She had came back home and parked the car in the driveway. After doing so her and her husband we inside, heard a rumbling sound went outside and car was on fire. The neighbors say they saw the car just catch on fire in her driveway. She had purchased the car less than 60 days ago in Manhattan, ks from CSM AUTO.

Mar 10, 2024

Fire: 1

Carbon monoxide levels in the cab. Persistent 10ppm co2 in the cab of the vehicle. Peak at 30ppm. The recall for this issue had previously been completed. 2nd issue was a valve allowed oil to infiltrate the intake which resulted in odor in the vehicle

Feb 26, 2022

CATALYTIC CONVERTER FAILED AT 137,000 MILES

Jan 11, 2021

THE VEHICLE BEEN AT THE DEALERSHIP MANY TIMES BECAUSE CARBON MONOXIDE FUME INSIDE THE VEHICLE. THIS HAVE CAUSE MANY HEALTH PROBLEMS TO ME AND MY WIFE (SUCH AS HEADACHES, DROWSINESS ETC.).

Jun 12, 2019

MY WIFE AND I TOOK A TRIP FOR A BABY SHOWER, IT WAS ABOUT A 2.5 HR DRIVE. ON THE WAY THERE, THE CHECK ENGINE LIGHT TURNED ON. THERE WERE NO OTHER WARNINGS OR INDICATIONS OF AN ISSUE. WE MADE IT FINE TO OUR DESTINATION, DROVE AROUND TOWN A LITTLE BIT, AND STAYED THE NIGHT. THE NEXT DAY WE HEADED HOME (ANOTHER 2.5 HR TRIP). THE CHECK ENGINE LIGHT WAS ON THE ENTIRE TIME, BUT THERE WERE NO ABNORMAL NOISES OR ODORS, OR ANY OTHER INDICATION THAT THERE WAS AN ISSUE. WHEN WE GOT HOME, WE PARKED THE CAR, TURNED IT OFF, UNLOADED, THEN TURNED IT ON TO BACK IT INTO THE GARAGE AND TURN IT OFF AGAIN. AFTER SITTING IN THE GARAGE FOR 10 -15 MINUTES, THE CAR EXPLODED, SHAKING THE HOUSE AND CATCHING THE ENGINE BAY ON FIRE. THE ENGINE BAY WAS ENGULFED IN FLAMES, CAUSING FIRE/SMOKE DAMAGE TO OUR GARAGE AND EVERYTHING IN IT. AN INDEPENDENT INVESTIGATOR STATED THAT THE COOLING FAN HAD FAILED, WHICH CAUSED THE CHECK ENGINE LIGHT, HOWEVER THAT SEEMS LIKE NOT A SUFFICIENT REASON TO WHY THE ENGINE EXPLODED. WE ARE UNSURE WHAT THE ROOT CAUSE WAS, BUT SOMETHING HAD TO HAVE GONE VERY WRONG FOR THE CAR TO EXPLODE IN THE GARAGE, IGNITION OFF, AND STATIONARY AND THE ONLY INDICATION BEING A CHECK ENGINE LIGHT EVEN IF THE COOLING FAN DID FAIL. THIS ALL HAPPENED JUST OVER A WEEK AFTER AN OIL CHANGE AT A FORD DEALERSHIP. THIS COULD HAVE BEEN A VERY DANGEROUS SITUATION THAT COULD HAVE VERY LIKELY ENDED UP IN INJURY OR DEATH.

Feb 05, 2018

Fire: 1

+ 10 more complaints for this component

VISIBILITY/WIPER

14 complaints

While driving normal highway speeds my driver side windshield trim piece flew off. This is not safe as now I am worried that the passenger side will do it next.

Oct 06, 2023

For the 4th time since I have owned this vehicle, the trim on the driver's side of the windshield came loose, (the other times it snapped off), the gasket seal around the windshield came loose as a result, loosening the edge of the windshield. The first and second times we thought it was a coincidence or installation problem. By the 3rd time, after Ford denied there was an issue, my mechanic's shop took the time to investigate and found that this is a recurring problem and a design defect. This just happened again and once again I found myself hoping to make it to a store where I could buy tape to hold it all in place until I got home. I used a fair amount of 10x tape, but in addition to severe anxiety and stress over wondering if my windshield was going to peel off (that's what it sounds like), I also had the worry of being in an accident or causing one when the trim snapped loose completely and flew onto the highway. Because I travel for work as well as fun, I am now facing another repair bill that I cannot afford, but cannot do without. All four times this has been at highway speeds. I have reached out to Ford Motor Company and they have denied that there are any reports of problems. I looked online to see that you have opened an investigation and that there have, in fact, been numerous complaints about this same issue. Any support or suggestions would be greatly appreciated, and I am happy to speak in further detail with you. Thanks.

Jun 07, 2023

The trim of the windshield has come off. This may have hit other drivers behind me as well as caused significant distraction to me. Also the rear view camera does not work and should be recalled. This causes significant safety concern.

Apr 24, 2023

RANDOM REAR WINDOW EXPLODING. CAR HAD NO CHIPS OR DAMAGE TO REAR WINDSHIELD. THE CAR HAD BEEN PARKED FOR LONG PERIODS OF TIME. VEHICLE WAS PARKED, NOT RUNNING, BACKED IN AWAY FROM STREET FOR 20 MINUTES BEFORE SPONTANEOUSLY EXPLODING. THE CENTER OF THE WINDSHIELD AS WELL AS THE OUTSIDE EDGES HAD HOLES BLOWN OUT. WEATHER WAS AND HAD BEEN BETWEEN 58' AND 70' FOR THE PAST WEEK.

Oct 11, 2020

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT NOTICED THAT THE WINDSHIELD MOLDING SEALANT DETACHED FROM THE VEHICLE WITHOUT WARNING. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.

Aug 09, 2019

+ 9 more complaints for this component

EXTERIOR LIGHTING

13 complaints

Water was leaking in somehow through the drivers side. I had windshield replaced as well as moonroof motor (because the moonroof stopped working after leak also) . The water does not seem to get in anymore but Now my headlights randomly work. I have had the headlights replaced but it did not fix the problem. The mechanic has seen the problem but is stumped so now its a process of elimination I guess. When the headlights go out if I completly turn them off and back on again it will ussually fix it temporarily. Ive got a police warning because I got pulled over for no headlights but as the police were writing the ticket, the headlights randomly came back .There has been a lot of sensors going on the dash and ford has had to reset them.

Jul 23, 2021

HEADLIGHTS ARE WAY TO DIM FOR NIGHT DRIVING

May 10, 2021

THE HEADLIGHTS ARE SEVERELY INADEQUATE ,IF IT IS RAINING IT IS NOT SAFE TO DRIVE

Dec 29, 2018

HEADLIGHTS ON THIS VEHICLE ARE THE WORST THAT I HAVE EVER DRIVEN. HAD LIGHTS ADJUSTED AT THE DEALERSHIP AND NOT MUCH IMPROVEMENT. THE ROAD DOES NOT GET VERY WELL ILLUMINATED. EVEN THOUGH THE LIGHTS ARE IRRITATING TO ONCOMING TRAFFIC THEY DON'T DO MUCH TO HELP THE DRIVER SEE THE ROAD. THIS IS AN ONGOING PROBLEM SINCE IT WAS NEW.

Nov 17, 2017

WE HAD TO REPLACE THE HEADLIGHT PIG TAIL TWICE AS IT MELTED TO THE BULB

Apr 01, 2017

+ 8 more complaints for this component

VEHICLE SPEED CONTROL

12 complaints

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 50 MPH ON THE EXPRESSWAY, THE VEHICLE ACCELERATED INDEPENDENTLY TO 60 MPH. THE CONTACT DEPRESSED THE BRAKE PEDAL TO STOP THE VEHICLE AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. ALSO, THE WRENCH WARNING ICON ILLUMINATED. THE CONTACT WAS CLOSE TO HER RESIDENCE AND WAS ABLE TO DRIVE HOME. THE VEHICLE WAS TAKEN TO BEACH FORD (2717 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23452, (757) 486-2717) WHERE THE CONTACT WAS ADVISED TO BRING THE VEHICLE BACK WHEN THE WRENCH WARNING ICON ILLUMINATED AGAIN. IN ADDITION, WHILE DRIVING ON THE EXPRESSWAY, THE VEHICLE SLOWED DOWN, FAILED TO ACCELERATE, AND SHOOK. THE WRENCH WARNING ICON ILLUMINATED AGAIN. THE CONTACT WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO BEACH FORD, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED FOUR TIMES. THE CONTACT STATED THAT SHE JUST PURCHASED THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

Aug 05, 2019

CRUISE CONTROL WAS OFF. I WAS DOWNHILL ON A SNOWY ROAD AND THE TACHOMETER WENT TO 4000 RPM AND MY CAR STARTED TO SKID. THE CRUISE CONTROL ACTED AS IF IT WAS ON AND DOWNSHIFTED. I PRESSED THE GAS PEDAL TO GAIN CONTROL.

Mar 04, 2019

I ENTER THE HIGHWAY FROM AN ON-RAMP AND I SLIGHTLY TAP THE BREAK TO MERGE WITH TRAFFIC. I THEN FEEL THE VEHICLE RAPIDLY ACCELERATING. I SEE MY RPMS ARE HIGH. I NOTICEL THE ACCELERATOR PEDAL FULLY ENGAGED TO THE FLOOR. I TAP IT SEVERAL TIMES TO DISENGAGE WITH NO SUCCESS. I HAD TO USE MY LEFT FOOT ON THE BRAKE TO TRY TO CONTROL MY SPEED AND USE MY RIGHT FOOT TO GET UNDER THE PEDAL TO LIFT IT. I SUCCESFULLY WEDGED MY FOOT UNDER THE ACCELERATOR PEDAL AND IT RELEASED, RETURNING TO NORMAL POSITION.

Jul 13, 2018

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LACK OF ACCELERATION EVEN WITH THE ACCELERATOR PEDAL DEPRESSED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO JACKY JONES (LOCATED AT 714 NEW HIGHWAY 68 SWEET WATER, TN 37874) WHERE IT WAS DIAGNOSED THAT THE TURBO BOOST FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE PART BEING ON BACKORDER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000. *TT THE CONSUMER STATED THE REPAIR WAS MADE BY REPLACING THE ENGINE. *TR

Aug 31, 2017

THERE ARE TIMES I PRESS ON THE GAS PEDDLE AND THE CAR WILL NOT RESPOND. MOSTLY WHILE MOVING ON CITY STREETS BUT OCCASSIONALLY WHEN STARTING UP A GRADE. I DID HAVE IT INTO THE DEALERS AND THEY FOUND NO CODE SO THEY COULD DO NOTHING. TOLD ME IT WAS NOT SOMETHING THAT THEY WERE AWARE OF. THEY SUGGESTED I TRY A GASOLINE ADDITIVE. THIS STARTED IN FALL OF 2017 AND IS BECOMING MORE OFTEN.

Mar 04, 2017

+ 7 more complaints for this component

STRUCTURE,UNKNOWN OR OTHER

11 complaints

My 2013 White Four door Ford Explorer incidents occurred twice on the highway. The end pieces of the front windshield came off while driving on Hwy. 70 in Durham/Raleigh NC and on hwy somewhere in Raleigh! There was a Sherriff behind me the first time. My concern is the wind noise in my vehicle while driving and safety of the windshield for safety inspection. Crossroads Ford in Wake Forest NC service told me that it can take up to 30-60 days to get the parts for my 2013 Ford. I am disabled and I need my vehicle to be safe for doctor visits. Can the new parts be expedited or no?

Nov 25, 2025

Pillar molding driver side

Oct 21, 2025

Water leaking from ceiling

Mar 04, 2025

I bought the car from auction. The car was Represent like "Run and drive". But the car come with a lot of rust into the frame and this problem means a structural damage. The car it is not good for driving and it is not possible to be registered.

Feb 08, 2024

The trim on the front windshield blows off constantly at highway speeds. I’ve had this car for a little over a year now and we’ve already replaced it four different times. Every time, it stays on about a month before it detaches and blows off again. The last time, it just barely missed the car behind me. I haven’t replaced it since then because I am terrified the next time it happens, a motorcyclist will be behind me and it could hit them and cause a fatal accident. This is a SERIOUS issue that needs addressed! I should not be scared to drive my car over 45 MPH for fear of causing a serious accident! On top of that, not replacing it means it now leaks into my car when it rains. I love my explorer but the trim on it is absolute garbage..

Jun 18, 2023

+ 6 more complaints for this component

VISIBILITY,STRUCTURE

11 complaints

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side and passenger's side windshield exterior A-Pillar trims had fractured and had partially separated from the vehicle. Additionally, the contact stated that cold air was entering the vehicle through the windshield, causing the interior of the windshield to become frozen. The vehicle was taken to the dealer, where it was inspected. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 146,000. VIN tool confirms parts not available.

Jan 17, 2025

The contact owns a 2013 Ford Explorer. The contact stated that there was water on the rear carpet and the floor was wet. There were no warning lights illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the failure was due to the sunroof. The sunroof of the motor was disconnected, and valves and drainage pipes were cleaned. The vehicle was repaired, but the failure recurred. The contact stated that the rear seats were wet, and the seat belt was wet. Additionally, there was water in the tire well. There was rust located in the vehicle. The contact discovered that water had entered through the liftgate. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,000.

Dec 17, 2024

See attached document for complaint

Aug 08, 2024

See attached document for complaint

Aug 07, 2024

The contact owns a 2013 Ford Explorer. The contact stated while driving at an undisclosed speed, the sunroof leaked water, causing the rearview mirror and rear seat belts to become wet. The contact stated that the sunroof motor and dashboard were previously replaced due to the failure; however, the failure persisted. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 115,000.

Jun 20, 2024

+ 6 more complaints for this component

AIR BAGS

10 complaints

My vehicle was struck by a tractor trailer at 55-60 mph while sitting still. The impact caused my vehicle to spin and be embedded into the guardrail. None of the airbags deployed.

Jan 17, 2024

Crash: 1

Injuries: 2

The contact owns a 2013 Ford Explorer. The contact stated the air bag warning light illuminated. The contact took the vehicle to the dealer to be diagnosed. The mechanic retrieved DTC codes: B141B and BNR B141C. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 76,000.

Jan 26, 2023

AIRBAG IS COMING APART ON PASSENGER SIDE

Apr 01, 2021

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 50 MPH, A DEER JUMPED OUT IN FRONT OF THE VEHICLE AND LEFT THE CONTACT NO TIME TO BRAKE CAUSING THE VEHICLE TO CRASH INTO THE DEER. THE DEAR WAS STUCK IN THE GRILL FOR A FEW SECONDS. THEN THE DEAR LOOSENED ITSELF AND RAN OFF. THE AIR BAGS DID NOT DEPLOY. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS ABLE TO BE DRIVEN AFTER THE CRASH. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO A LOCAL INDEPENDENT MECHANIC WHERE AN ESTIMATE ON THE COSMETIC REPAIRS WERE PENDING. THE VEHICLE WAS NOT REPAIRED AS OF YET. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

Aug 15, 2019

Crash: 1

ON MAY 31, 2017, I WAS INVOLVED IN A COLLISION IN WHICH MY 2013 FORD EXPLORER STRUCK A RED LIGHT RUNNER AT APPROXIMATELY 35 - 40 MPH. MY VEHICLE SUSTAINED SIGNIFICANT FRONT END DAMAGE. SO MUCH SO, IT'S A TOTAL LOSS. THE MOST ALARMING DETAIL IS THAT MY AIRBAGS DIDN'T DEPLOY AT THE TIME OF THE ACCIDENT!! NEITHER THE DRIVER SIDE NOR THE PASSENGER SIDE. I KNOW THAT FORD HAS A NUMBER OF RECALLS IN REGARDS TO DEFECTIVE AIRBAGS BUT I COULDN'T FIND ANYTHING IN REGARDS TO THE 2013 FORD EXPLORER EVEN THOUGH THERE HAVE BEEN A NUMBER OF COMPLAINTS. FORD REALLY NEEDS TO LOOK INTO THESE DEFECTIVE AIRBAGS WITHIN THIS MODEL BEFORE SOMEONE IS KILLED OR SEVERELY INJURED. NO WARNING LIGHTS, NO AIRBAG LIGHTS, ETC... FORD IS EVEN REFUSING TO SEND A "REP" TO WHERE MY VEHICLE IS BEING HELD TO CONDUCT AN INSPECTION OF IT...

Jun 19, 2017

Crash: 1

Injuries: 2

+ 5 more complaints for this component

UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

10 complaints

FOR THE LAST TWO MONTH, MY VEHICLE HAVE HAD A OIL BURNING SMELLS, I CHANGED THE OIL, BUT THE SMELL IS STILL THERE. THIS IS RIGHT AFTER I TURN ON THE HEAT.

Nov 14, 2019

SMELL EXHAUST WHILE DRIVING VEHICLE AND ODOR IS REALLY STRONG

Jan 04, 2019

CONTINUE TO SMELL A BAD ODOR FROM VENTS. CONTACTED FORD, WENT TO DEALER TODAY, DID FREE FIIX, BUT PROBLEM NOT STILL EXISTS. IT DOES THIS OCCASSIONALLY AND LAST FEW MINUTES.

Apr 29, 2018

CONTINUE TO SMELL A BAD ODOR FROM VENTS. CONTACTED FORD AND WANTED TO BRING IT IN BUT WILL COST MONEY TO HAVE IT CHECKED OUT. IT DOES THIS OCCASSIONALLY AND LASTS A FEW MINUTES. PREVIOUSLY HAVE SMELLED A STRONG GAS ODOR WHICH MADE ME HAVE A SEVERE HEADACHE FOR HOURS. THOUGHT THERE GOING TO BE A RECALL. HAVE 2013 BASE MODEL.

Apr 15, 2018

THIS VEHICLE HAS THE EXHAUST FUME ISSUE WHERE THE CABIN FILLS WITH EXHAUST FUMES AND IS DIFFICULT TO DRIVE DUE TO THE SMELL. YOU HAVE TO DRIVE WITH THE WINDOWS DOWN IN ORDER TO TOLERATE DRIVING. THE RECENT RECALL WAS DONE - VEHICLE TAKEN TO DEALER TO HAVE THE AC REPROGRAMED AND TAILGATE SEALS INSPECTED. THIS DID NOT WORK. WE WILL BE TRADING THE VEHICLE IN AND PURCHASING ANOTHER VEHICLE SOON. THIS ISSUE NEEDS TO BE ADDRESSED. FORD HAS HAD TOO MANY SAFETY AND QUALITY ISSUES THAT GO IGNORED BY THE MANUFACTURER. THIS VEHICLE ALSO HAS THE PEELING PAINT ISSUE THAT FORD REFUSED TO ADDRESS AS WELL. POOR QUALITY - UNACCEPTABLE.

Mar 28, 2018

+ 5 more complaints for this component

FUEL SYSTEM, GASOLINE,ENGINE

9 complaints

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE VEHICLE WAS IDLING OR BEING DRIVEN, THE CONTACT NOTICED AN ABNORMAL SULFUR ODOR INSIDE AND OUTSIDE OF THE VEHICLE. ALSO, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT CALLED TAMIAMI FORD (1471 AIRPORT PULLING RD N, NAPLES, FL 34104, (239) 643-3673) AND SCHEDULED A SERVICE APPOINTMENT. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED IN DECEMBER OF 2017 PER NHTSA CAMPAIGN NUMBER: 15V812000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 138,636.

Jan 29, 2019

I BOUGHT A 2013 FORD EXPLORER IN MARCH OF 2012. I ALMOST IMMEDIATELY BEGAN SMELLING EXHAUST INSIDE THE CAR. THE SMELL WAS WORST WHEN I HIT THE ACCELERATOR GETTING ONTO THE HIGHWAY OR OTHER TIMES WHEN I QUICKLY INCREASED THE ACCELERATION OF THE VEHICLE. I BROUGHT MY EXPLORER INTO THE FORD DEALERSHIP ON NUMEROUS OCCASIONS. THE DEALERSHIP VERIFIED MY COMPLAINT AND PERFORMED FORD'S TECHNICAL SERVICE BULLETIN 12-12-4. THAT DID NOT FIX THE PROBLEM. I CONTINUED TO SMELL EXHAUST INSIDE THE CAR. THE DEALER ASSURED ME THERE WAS NO SAFETY CONCERN, AND THAT THERE WAS NO CARBON MONOXIDE GETTING INTO THE VEHICLE. WE LATER TESTED THE VEHICLE AND FOUND HARMFUL LEVELS OF CARBON MONOXIDE GETTING INSIDE THE VEHICLE, BOTH WHILE BEING DRIVEN AND WHEN IDLE. THE LEVELS WERE HIGHER WHEN THE CAR WAS BEING DRIVEN. AFTER LONG DRIVES, MY CHILDREN HAVE BEEN ILL AND SUFFERED HEADACHE, WHICH WAS PROBABLY CAUSED BY EXPOSURE TO CARBON MONOXIDE. *TR

Jul 09, 2014

I PURCHASED A NEW 2013 FORD EXPLORER. I OFTEN DRIVE WITH MY DOG IN THE REAR SEATS. PRIOR TO MY EXPLORER, MY DOG NEVER GOT SICK WHEN BEING DRIVEN. SINCE BUYING MY EXPLORER, MY DOG HAS OFTEN GOTTEN SICK, INCLUDING VOMITING, WHILE BEING DRIVEN THE CAR. I HAD MAY CAR TESTED, AND CARBON MONOXIDE WAS FOUND INSIDE MY CAR WITH THE ENGINE ON BUT THE CAR IDLE. THERE WAS A HIGHER LEVEL OF CARBON MONOXIDE IN THE BACK OF THE CAR THAN IN THE FRONT. *TR

Jul 09, 2014

HORRIBLE EXHAUST FUMES SMELL INSIDE CABIN OF VEHICLE AFTER MODERATE ACCELERATION THAT LINGERS UNTIL WINDOWS ARE ROLLED DOWN. *TR

Jun 30, 2014

UNDER MEDIUM TO HARD ACCELERATION A STRONG SULFUR SMELL ENTERS THE CABIN THROUGH THE AIR CONDITIONING VENTS AND IT SMELLS VERY BAD. FAMILY OF FOUR AND CONCERNED ABOUT WHAT WE ARE ALL BREATHING IN. CONTACTED FORD AND THEY HAVE CONFIRMED IT AND THEY DON'T UNDERSTAND WHERE IT IS COMING FROM AND REFUSED TO FIX IT. THIS IS THE ONLY CAR I HAVE EVER DRIVEN WHERE THERE IS THIS TYPE OF SMELL COMING FROM AC UNDER ACCELERATION. SMELL COMES THROUGH FOR ABOUT 30 SECONDS AND THEN STOPS. STINKS UP THE CAR UNTIL WE ROLL DOWN THE WINDOWS TO GET THE BAD AIR OUT. EMBARRASSING WHEN WE HAVE OTHER PEOPLE IN THE CAR. I KNOW I AM NOT THE ONLY PERSON EXPERIENCING THIS PROBLEM. IT IS WELL DOCUMENTED IN NUMEROUS CHAT FORUMS AND WEBSITES ALL OVER THE WWW. THIS HAPPENS EVERY TIME THE VEHICLE IS ACCELERATED HARD SINCE WE HAVE OWNED IT.(HUNDREDS OF TIMES). *TR

Jun 29, 2014

+ 4 more complaints for this component

ENGINE,FUEL/PROPULSION SYSTEM

8 complaints

My water pump failed while driving which made the car overheat and instantly shut off while driving. I have maintained the engine. The internal water pump is leaking the coolant into the motor. Why an internal water Pump?

Sep 03, 2022

STRONG EXHAUST/GASOLINE SMELL INSIDE THE CABIN WHILE DRIVING WITH WINDOWS CLOSED AND THE AIR CONDITIONING ON.

Feb 16, 2017

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT NOTICED STRONG FUMES INSIDE THE VEHICLE WHICH CAUSED NAUSEA AND HEADACHES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. UPDATED 06/02/17*LJ

Feb 14, 2017

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THERE WERE STRONG FUMES EMITTING INTO THE CABIN OF THE VEHICLE, WHICH CAUSED NAUSEA AND HEADACHES. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

Sep 06, 2016

EXHAUST SMELL IN INTERIOR OF VEHICLE. I TYPICALLY DRIVE WITH A/C OR HEAT ON (SEASONALLY) AND ALWAYS USE OUTSIDE AIR (NO RE-CIRCULATION). SMELL IS MORE NOTICEABLE WHEN IDLING AT A STOP LIGHT OR OTHERWISE NOT IN MOTION. HAVE TRIED TWO SERVICE CALLS RECENTLY WITH NO RESOLUTION. AN ADDITIONAL RELATED ISSUE IS AN EVEN STRONGER FUEL SMELL IN MY GARAGE. THIS IS MORE OF A PRE-COMBUSTION SMELL. THE DEALER REPORTED THAT THIS IS NORMAL AS A RESULT OF THE CAPLESS GAS TANK FILTER SYSTEM. DEFINITELY A HEALTH HAZARD FOR ANYONE ENTERING THE GARAGE, AND THE SMELL GETS INTO THE HOUSE. THESE ISSUES HAVE PERSISTED FOR THE PAST 6-12 MONTHS, GETTING WORSE OVER TIME. TO DATE, THE DEALER HAS NO RESOLUTION FOR EITHER ISSUE. PLEASE HELP.

Aug 01, 2016

+ 3 more complaints for this component

LATCHES/LOCKS/LINKAGES

8 complaints

All doors sporadically do not unlock. Sometimes it one sometimes it’s two sometimes it’s three. The back doors locked and will not unlock with the key fob, the indoor lock controls, or manually attempting to unlock the doors. The rear doors cannot be opened from the outside or inside when the locking mechanisms stop working. It poses a large risk when there are children in the car. And the front doors can be opened from the inside when the locking mechanisms stop working. It seems as though the locks start to act up when the weather is below 60°F. It is so sporadic that we can’t risk to take our family or children anywhere as we have to maneuver them out of car seats to get them out through front doors instead. I have taken our vehicle into our local Ford dealer for inspection upon which they stated that a specific component wasn’t working and it needed to be replaced, although that’s not the case considering how sporadic the locks are. They work when it’s warm and usually during the spring and summer, but all of a sudden when it’s below 60° they only want to work every so often. They should be a safety recall considering when people can’t get out of their car it poses a large risk. There are no warnings for this happening, and I don’t believe that the Ford dealership is even aware of what causes this as I’ve seen on many online forums that a lot of Ford owners have this problem. This has been going on since we purchased our car in June 2020

Oct 22, 2021

The contact owns a 2013 Ford Explorer. The contact stated that the passenger’s side door failed to latch properly. No warning light was illuminated. The contact stated tied the door shut to continue to drive the vehicle. The vehicle was not diagnosed nor repaired. The contact stated that in February 2021 the driver’s side door latch was replaced, not the passenger’s side door latch. The manufacturer was notified of the failure and informed the contact that the Vin was not under recall. The failure mileage was approximate 102,000.

Jul 15, 2021

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE DOOR AJAR WARNING LIGHT ILLUMINATED AND THE DOME LIGHT REMAINED ILLUMINATED. THE CONTACT MENTIONED THAT THE DOOR WAS CLOSED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000.

Jun 09, 2016

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHEN THE CONTACT ENTERED THE VEHICLE, THE INTERNAL LIGHTING REMAINED ILLUMINATED. THE CONTACT DROVE AWAY AND NOTICED THAT THE DOOR AJAR WARNING INDICATOR ILLUMINATED AND THE DOOR CHIME SOUNDED; HOWEVER, THE DOOR WAS SHUT. THE CONTACT PARKED THE VEHICLE AND, EVERY TIME THE LOCK BUTTON WAS DEPRESSED, THE DOOR WOULD NOT LOCK. THE CONTACT PULLED THE KEY OUT OF THE IGNITION AND OPENED THE DOOR. THE CONTACT TURNED THE VEHICLE ON AGAIN AND IT STARTED NORMALLY. THE CONTACT STATED THAT THIS WAS THE SECOND TIME THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER AND IT WAS DIAGNOSED THAT THE LATCH CONNECTOR WAS DIRTY. THE LATCH CONNECTOR WAS CLEANED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 14,700.

May 31, 2016

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. UPON EXITING THE VEHICLE, THE DRIVER SIDE DOOR LATCH FAILED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.

May 04, 2016

+ 3 more complaints for this component

STEERING,UNKNOWN OR OTHER

7 complaints

With the vehicle on, will sometimes get simultaneous warnings for "Hill Descent Control Fault" and "Service AdvanceTrac" along with 3 warnings/flags (ABS, Service AdvanceTrac, and Service AdvanceTrac OFF). Additionally, the instrument cluster/display will occasionally (less often) reset while the vehicle is still on and driving.

Jan 20, 2025

Mechanic informed me that there is a recall on the rear toe link, but it is not showing up for my car. I am on my 2nd set of rear tires in two months. When driving in Rain I have almost lost control of my steering many times when I drive over even a splash of water. My local ford dealership will not honor the recall because my VIN is not on the list.

Jul 03, 2024

I own a 2013 Ford Explorer. While driving in the rain exiting the freeway at approximate speed of 25 MPH the steering wheel seemed to lock up and then was extremely difficult to steer, making it impossible to maneuver the vehicle causing me to hydroplane across several lanes until I crashed into a mature bush. Causing damage to my radiator. I have not taken it to the dealer and have only shopped around for independent mechanics. I am not sure of the extent of other damage. I just became aware that this is a similar problem for other owners. The car is currently undrivable and is going to cost me a large amount of money - now the registration has lapsed (cannot smog) and I have DMV fees to. This was a solo car accident and no other people were in my vehicle at the time. I saw the recall notice (recently) on NHTSA but my VIN number is not included. I have not contacted anyone yet regarding this - I am already have trouble with FORD regarding covered repairs and being charged for a rental car (that was supposed to be included) Not sure what to do! Now i am making payments on a vehicle that i cannot drive and i cannot afford to purchase another one.

Jun 18, 2024

Crash: 1

My power steering just stopped working while I was driving at 45 mph. Then all my warning light were going off saying faulty break system faulty hill decent something about my charging system. This has happened 4 times now where my power steering goes out WHILE I’M DRIVING.

Mar 06, 2024

TWO ISSUES THE POWER ASSIST FAILED MULTIPLE TIMES WHEN DRIVE AT LOW SPEEDS. THE SECOND IS THE FRONT SUSPENSION FAILED IN 2013 MULTIPLE COMPLAINTS IGNORED BY FORD AND NHTSA. DEALER REFUSED TO FIXED UNDER WARRANTY. THIS TYPE OF VEHICLE HAS RECALLS FOR THESE TWO ISSUES ALL BUT THE BASE MODELS AND FORD REFUSED TO REPAIR MY VEHICLE BOTH ISSUES COST OVER $1000 TO REPAIR.

Jul 05, 2019

+ 2 more complaints for this component

STRUCTURE,ENGINE

7 complaints

The contact owns a 2013 Ford Explorer. The contact stated that the driver’s and passenger’s side exterior A-pillar around the front windshield was detaching. The contact placed the A-pillars back in position. The contact stated that water was leaking into the vehicle. The contact stated that the check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called two other local dealers, Premier Ford of Bay Ridge (612 86th St, Brooklyn, NY 11228) and Crown Ford Inc Service (420 Merrick Rd, Lynbrook, NY 11563) but the vehicle was not diagnosed or repaired. The dealer confirmed reimbursement would not be provided if the repairs were completed by an independent mechanic. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

Dec 30, 2024

WHEN IDLING CABIN FILLS UP WITH WHAT APPEARS TO BE SMOKE FROM MUFFLERS. FELL ASLEEP IN THE CAR WHILE IDLING, WOKE UP DIZZY AND THRU UP SHORTLY AFTER, STRONG HEADACHE AFTER. RUST AROUND THE LOCK ON THE TRUNK LID.

Sep 30, 2019

Injuries: 1

INITIAL COMPLAINT TO FORD DEALERSHIP RE: EXHAUST ODORS IN CABIN, POSSIBLY RELATED TO USE OF AIR CONDITIONING (INSPECTED 5/4/16, MILEAGE 47,450, NO REPAIRS COMPLETED). PERFORMANCE RECALL 17NO3 COMPLETED 10/22/18. EXHAUST ODORS WORSE AFTER RECALL. FORD DEALERSHIP INSPECTED AGAIN ON 10/30/18. RECOMMENDED USING RECIRCULATION OF CABIN AIR AT ALL TIMES. AIR CONDITIONING HAS SINCE STOPPED WORKING. PER DEALERSHIP REAR A/C LINES NOW NEED REPLACEMENT, EXT. COST OF $2,100. CABIN EXHAUST ODORS CONTINUE AND INSIDE OF WINDSHIELD IS FOGGING. ODORS WORSE WHEN STOPPED AT STOPLIGHTS. MULTIPLE OCCASIONS OF CO DETECTION IN CABIN WHILE IN MOTION IN RURAL AREAS. ELEVATED COHB WITH VARIOUS HEALTH SYMPTOMS AND CHILDREN NOW COMPLAINING OF CAR SICKNESS. VARIOUS AREAS OF RUST ALSO REPORTED TO DEALERSHIP AND NEW AREAS APPEARING (I.E. NEAR DRAIN VALES OF THE LIFTGATE). *DT *AS

Sep 24, 2019

Injuries: 3

WE RECENTLY BEGAN SMELLING A PUNGENT 'SULFUR' OR 'ROTTEN EGG' LIKE SMELL THAT COMES AND GOES IN THE INTERIOR CABIN OF OUR EXPLORER WHILE DRIVING THE VEHICLE. TYPICALLY THIS SEEMS TO OCCUR WHILE OR JUST AFTER DRIVING AT FREEWAY SPEEDS/ACCELERATING. WE BELIEVE THIS IS IN LINE WITH OTHER INSTANCES PEOPLE HAVE HAD IN EXPLORERS OF POSSIBLE EXHAUST LEAKS INTO THE INTERIOR CABIN SPACE OF THE VEHICLE. WE HAVE 83,000 MILES ON OUR 2013 AWD 3.5L EXPLORER LIMITED. WE TOOK OUR VEHICLE TO A FORD DEALER UNDER CUSTOMER SERVICE SATISFACTION PROGRAM SERVICE # 17N03, BUT THEY STATED OUR SPECIFIC VIN DOES NOT APPLY TO THIS SERVICE & THUS WOULD NOT COVER THAT SERVICE FIX FOR THIS ISSUE.

Nov 01, 2018

WE BOUGHT OUR VEHICLE USED IN 2015 WITH LESS THAN 40K MILES ON IT. IT IS OUR MAIN, FAMILY VEHICLE. THE FIRST ISSUES STARTED WITH PAINT CHIPPING ON THE HOOD. THE FORD STORE WE BOUGHT IT FROM NEVER STATED THIS WAS A PROBLEM. WE DID NOTICE IT AFTER HAVING IT AT HOME AND IT HAS GRADUALLY BECOME WORSE. I HAVE HAD USAA INSPECT IT AND THEY SAID IT LOOKS LIKE "SOMEONE DROVE IT WHERE THERE WAS HIGH SULFUR PRESENT"---NEAR WATER OR ETC. THE SECOND ISSUE IS WITH THE ENGINE. ON SEVERAL OCCASIONS OUR VEHICLE HAS FAILED TO TURN OVER AT THE FIRST START. WILL SIT THERE AND MAKE NOISES LIKE IT IS TRYING BUT FAIL AND TURN OFF. ONE INSTANCE HAPPENED WHILE WE WERE DRIVING ON A STREET ROAD. CAR HAD TROUBLE STARTING AND THEN SHUT OFF RANDOMLY. WE HAVE CONTACTED USAA AND TAKEN THE VEHICLE TO OUR LOCAL FORD DEALERSHIP BUT THEY CANNOT SEEM TO HELP RESOLVE EITHER ISSUES. UPON CONDUCTING OUR OWN RESEARCH I SEE THAT THESE ARE RE-OCCURRING ISSUES WITH OTHER OWNERS, ACROSS THE US AND FORD HAS YET TO RESOLVE. VEHICLE IS UNSAFE

Sep 30, 2017

+ 2 more complaints for this component

STEERING,SUSPENSION

7 complaints

The contact owns a 2013 Ford Escape. The contact stated that while driving at various speeds, the vehicle experienced a death wobble. The contact stated that there was an abnormal clunking sound coming from the vehicle while driving or while idling. The failure became more persistent and more pronounced over time. No warning lights were illuminated. The vehicle was taken to the dealer however, a final diagnostic result was not provided. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 106,000. The VIN was not available.

Oct 31, 2024

The contact owns a 2013 Ford Explorer. The contact stated 6 months after installing new tires on the vehicle, the front tires were damaged. The vehicle was taken to an independent mechanic, where it was inspected, and the mechanic determined that the shocks, the control arms, and rack and pinion failures had caused damages to the tires. The mechanic informed the contact that the front tires, the shocks, the control arms, and the rack and pinion needed to be replaced. The vehicle was being repaired. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in an unknown recall. The failure mileage was approximately 90,000.

Sep 23, 2024

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 55 MPH, the steering wheel became difficult to move. The contact pulled over and the steering wheel seized. The contact turned the vehicle off however, the steering wheel failed to regain proper functionality. The vehicle was towed to the dealer where it was diagnosed and determined that the steering wheel had failed due to a failure with the suspension. The contact was informed that the failure was related to an unknown recall for which the vehicle was previously included in. The dealer informed the contact that the vehicle could not be repaired free of charge because the VIN was not currently included in any recalls. The contact was informed that the steering assembly needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case for the failure. The manufacturer confirmed that the VIN was not covered under recall or warranty. The manufacturer referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 202,000.

Sep 16, 2024

No incidents steering makes loud noise

Sep 24, 2022

Our Explorer has been riding extremely rough going down smooth highways and the slightest bump in the road make the car shake sideways as if it’s almost bending in half. Last week, We drove a couple miles down the road and stopped at Walmart. After loading groceries up I started the car to leave and the steering wheel was harder than normal to move. I thought we might have had a low tire and we weren’t that far from home, however as we’re driving home, the dash notification screen lights up and says power steering assist fault. So I then let off the gas pedal attempting to try to slow down and this causes the steering wheel to completely tighten up, almost causing us to wreck as I can no longer move the steering wheel more than an inch in either direction while going down the highway. The only way I was able to get us home safely was stopping and going no more than 15 mph until we pulled into our driveway. I will not let my family get in the car until I know we’re all completely safe and out of harms way. The Ford dealership in Ponchatoula said it will have to be towed there and the problem won’t go away until the faulty steering motor is fixed. We were told they’ve had plenty Explorers come in with the same problem as our year, make, model and engine. I’m 6’2 230lbs I should not have this much trouble trying to turn a steering wheel either driving or sitting still.

Sep 02, 2022

+ 2 more complaints for this component

UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM

7 complaints

SMELLING A WEIRD SMELL COMING FROM THE CABIN LIKE CARBON MONOXIDE SMELL .

Jan 02, 2021

CARBON MONOXIDE / EXHAUST ENTER INTO THE CABIN DURING DAILY DRIVING. CONFIRMED WITH GAS DETECTOR

Oct 17, 2017

I'VE NOTICED THIS SMELL EVERY TIME I TURNED MY CAR ON/OFF OR WOULD GET FINISHED DRIVING. IT WOULD BE IN THE DRIVERS CABIN DOWN AT THE FLOOR WHERE IT CAME FROM. I FIRST NOTICED IT THERE AND HAD MENTIONED IT TO FORD WHEN THERE FOR SERVICE. IT SMELLS LIKE A NATURAL GAS ( LIKE AT HOME ) LEAK. I'D SMELL IT IF HE AIR OR HEAT WAS ON BRINGING IT INTO THE CABIN. THE SAME SMELL WOULD BE PRESENT WHEN I STOPPED DRIVING AND WOULD OP N THE DOOR. SMELLED LIKE IT WAS COMING FROM UNDER THE DRIVERS SIDE WHEEL AREA. IT PERSISTED FOR THE LAST FEW YEARS. I'VE TOLD FORD MANY TIMES BUT THEY SAY THERE'S NO RECALL. OR THAT MY CAR WAS OUT OF ITS MANUFACTURERS WARRANTY. AT THE TIME IN 2014, WHEN I REALLY TOOK NOTICE, MY CAR WAS STILL UNDER WARRANTY. I BOUGHT MY CAR OUT OF ITS LEASE IN 6 OR7/2016 AND THERE WERE REPORTS OF EXHAUST ISSUES WITH PEOPLE HAVING A SMELL ON THE CABIN. IRONIC THAT I'VE BEEN COMPLAINING OF THIS TWO YEARS PRIOR TO IT COMING OUT IN THE NEWS. WHEN ASKED, I WAS UNSURE TO BUY A CAR WITH EXHAUST ISSUES, THEY REASSURED ME THERE WERE NO ACTIVE RECALLS. AND THAT THE EXHAUST WASN'T A PROBLEM. I THOUGHT I HAD ROADKILL ROTTING UNDER MY CAR, BUT AFTER NUMEROUS UNDER CARRIAGE CAR WASHES AND THEEE YEARS LATER, THE CAR STILL HAS THAT NATURAL GAS SMELL.

Sep 02, 2017

THERE IS A CONSISTENT SMELL OF SULFUR OR GAS COMING INTO THE CAR THROUGH THE VENTS. I WAS LIGHT HEADED AND DIZZY WHILE DRIVING. STOPPED AND ROLL THE WINDOWS DOWN. THIS WAS NOT JUST ONCE BUT FORD IS DOING NOTHING ABOUT THE PROBLEM. I SEARCHED FOR RECALLS AND THEY SAID THERE IS NO RECALL ON MY FORD EXPLORER FOR THIS ISSUES. PLEASE ADVISE AS TO WHAT I AM TO DO?

Apr 05, 2017

Injuries: 1

GETTING EXHAUST FUMES IN THE CABIN OF VEHICLE AT TIMES. SOMETIMES SO BAD THAT IT MAKES YOU SICK NAUSEOUS AND HEADACHES. FORD REFUSES TO FIX PROBLEM UNDER THERE WARRANTY. IT HAPPENS AT ANY TIME SLOW OR AT HIGHWAY SPEEDS WHEN USING THE AC OR HEATER IT IS EVEN WORSE.

May 05, 2016

+ 2 more complaints for this component

VEHICLE SPEED CONTROL,ENGINE

7 complaints

WHEN DRIVING (VARIOUS SPEEDS HIGH WAS 70 MPH - LOW WAS 25 MPH - VARIOUS ROADWAYS) VEHICLE LOSES POWER GOES DOWN TO ABOUT 5 MILES PER HOUR - CHECK ENGINE LIGHTS COMES ON-- MESSAGE "SEE MANUAL". HAPPENED INTERMITTENTLY FOR 5 MONTHS INITIALLY ONE TIME- MAY GO A MONTH BEFORE HAPPENS AGAIN . FINALLY IT STARTED OCCURRING 3 TIMES WITHIN AND HOUR THEN OK - DID FOR THAT FOR TWO CONSECUTIVE DAYS BEFORE TAKING IT TO BE FIXED. CALLED FORD DEALER THEY CLAIMED THEY HAD HEARD OF THIS - SAID IT COULD BE MANY THINGS - I MENTIONED THE REPORTS OF THIS ON 2016 EXPLORED. TOOK IT TO A LOCAL SHOP. REPLACED THROTTLE BODY AND THROTTLE BODY GASKET ON 2 OCT 2019- ISSUE HAS NOT OCCURRED SINCE.

Oct 26, 2019

I HAVE A 2013 FORD EXPLORER AND HAVE BEEN RECENTLY EXPERIENCING RANDOM, DANGEROUS STALLS DUE TO A FAULTY THROTTLE BODY. I HAVE HAD THE THROTTLE BODY CLEANED TWICE AND IT CONTINUES TO FAIL, LEAVING OUR CAR IN A "LIMP-HOME MODE" IN DANGEROUS ROAD CONDITIONS. IT USUALLY STALLS WHEN ACCELERATING FROM A LOW IDLE POSITION, SUCH AS SITTING AT A STOPLIGHT AND THEN ACCELERATING. HOWEVER, IT HAD ALSO STALLED WHILE TRAVELING HIGHER SPEEDS AND THEN ACCELERATING. ONCE I PULL OFF THE ROAD, THE CAR ENGINE SHAKES VIOLENTLY UNTIL I'M ABLE TO PUT IN PARK AND THEN TURN THE IGNITION OFF. AFTER A FEW SECONDS THE ENGINE WILL USUALLY RESTART AT NORMAL IDLE AND PROPER ENGINE FUNCTION IS RESTORED UNTIL THE NEXT THROTTLE BODY FAILURE.

Aug 14, 2019

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT'S VEHICLE SHUT OFF WITHOUT WARNING. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. THE DEALER DIAGNOSED THAT THE THROTTLE BODY AND MOTOR ASSEMBLY FAILED. THE THROTTLE BODY WAS REPLACED AND THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 61,900.

Dec 05, 2016

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS ON SEVERAL OCCASIONS, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE THROTTLE BODY HAD EXCESS DEPOSITS, WHICH CAUSED THE VEHICLE TO STALL. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

Nov 29, 2016

THE VEHICLE HAS ALWAYS HAD A ISSUE WITH THE CABIN FILLING WITH EXHAUST FUMES WHEN UNDER HEAVY ACCELERATION. MERGING ONTO A HIGHWAY ETC WITH THE ENGINE ABOVE 3500 RPM'S WILL FILL THE CABIN WITH A BURNING EXHAUST SMELL. THIS HAS BEEN HIGHLY EXPOSED ON THE EXPLORER FORUMS ONLINE. MANY USERS ARE EXPERIENCING IT, THE TSB FOR HAS FOR THE SMELL DOES NOT WORK. IF I RIDE IN THE CAR TOO LONG IN HEAVY HIGHWAY TRAFFIC WHERE I AM ACCELERATING AND DECELERATING A LOT IT MAKES ME AND MY FAMILY SICK FROM THE SMELL. *TR

Jun 27, 2014

+ 2 more complaints for this component

STEERING,POWER TRAIN

6 complaints

The contact owns a 2013 Ford Explorer. The contact stated that while driving at various speeds, the vehicle went into LIMP Mode and stalled. The power train warning light was illuminated. The contact pulled over to the side of the road, turned off, and restarted the vehicle. The vehicle was taken to the dealer, where it was diagnosed, and it was determined that the steering gear rack and pinion needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 183,340.

Jul 23, 2025

I have an electric power steering pump, it’s not working at all. It’s showing it’s part of a recall but mine is just shy of the date. But I have spoken with many ford dealers and they have told me to report this to here, cause it should be a part of it as well. It’s a very hefty expense to repair this. But no one should be driving one with power steering assist fault and traction control fault on dash. And cannot even turn the wheel. This is an accident waiting to happen.

Apr 11, 2025

The power steering in my 2013 Explorer went out on the road, and a light came on. My I am having my steering assembly replaced. 2800.00 plus. Please advise, as there was a recall on this model for same, though I received no info regarding the issue. My car was made in Chicago as well. The recall number was 14S06, but for some reason, my car was not covered. I filed a verbal complaint as well. Thank you. (The car is being inspected and handled at Lynch Ford, Mount Vernon, Iowa. ) My safety was at risk, and the situation was dangerous. Thankfully, I was not hurt. This took place on the 24th of July. Thank you. (Complaint---[XXX].) “INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).” The consumer stated that the manufacturer has yet to assist them with the issues.

Jul 28, 2023

The contact owns a 2013 Ford Explorer. The contact stated while driving 10 mph, the vehicle lost power steering functionality while driving. The vehicle was turned off and restarted and regained normal steering functionality. The failure recurred. The vehicle was towed to the dealer and diagnosed that the battery, alternator, and transmission needed to be replaced. The battery and alternator were replaced. The dealer also performed three recall repairs for the door, rear toe link, and exhaust. and the battery and alternator were replaced. The failure recurred and the vehicle was towed to an independent mechanic for transmission repair. The vehicle remained at the mechanic's. The manufacturer was made aware of the failure but informed the contact that the VIN was not included in NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was 200,000.

Jun 25, 2021

TRANSFER CASE MAKES A LOT OF NOISE I HAVE TO REPLACE IT. I AM ELECTRIC WRECK STEERING MAKES A LOT OF WINDING NOISE. *TR

May 26, 2020

+ 1 more complaint for this component

STEERING,LANE DEPARTURE

6 complaints

My power steering went out within 5 minutes of the "service power steering now" and the "lane keeping system malfunction service required" lights came on while I was driving on the interstate at 75 mph. When I turned off the explorer and turned it back on the power steering was completely gone. I checked on Ford's recall website and they show that there is a "Customer Service Program" for the Epas Steering Efforts and for "Rear toe link inspection replacement", nothing stating that these "Customer Service Programs" were restricted at 10 years or 150,000 miles anywhere online. When I call Ford to let them know that my VIN is showing that the electric power steering should be covered and asking about what can be done to get my broken down explorer to them and then I get told that my explorer doesn't qualify anymore. When I typed in my VIN it said my explorer qualifies, why would it show that if the program ended at 10 years which would have been 2023. This makes the owners of these Ford's believe that Ford will take care of their vehicles when there is a know safety issue but then that is not the case. I could've wrecked going 75 mph if I wouldn't have gotten off the interstate. This KNOWN issue for the 2013 Ford Explorers should be taken care of if they are still coming up under recalls on Ford's website when the VIN is entered.

Jul 21, 2025

The steering wheel locked at a 45degree angle while I was driving. It locked and I was unable to turn the wheels in any direction. (Diagnosed by dealership as power steering failure steering wheel locked) My safety was absolutely compromised. Imagine losing the ability to turn the steering wheel or steer in any direction while going around a corner, without any warning. Luckily I wasn't on the freeway when the steering wheel locked without warning. Yes, this problem has been reproduced by the dealership at Elk Grove Ford CA, and reported to the Ford Motor corporate office, who refused to look into the safety issue or pay for the repair. The vehicle or component has been inspected by the Ford dealership. There were not any warning lamps, messages or other symptoms of the problem prior to the failure, and the problem appeared on 11/10/24.

Nov 19, 2024

The contact owns a 2013 Ford Explorer. The contact stated that the steering column was stiff to turn and had seized. The Lane Keep and power steering warning lights were illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 200,013.

Jul 31, 2024

Steering rack moving up and down, steering loose

Jun 22, 2023

Driving on I95 South in Daytona Beach, Florida during crowded weekend event traffic, the lane assist malfunctioned, would not turn on and then immediately experienced power steering failure. Both warning and failure lights illuminated on the dashboard. The power steering is electric and turning the wheel was near impossible. I had 4 occupants in the vehicle and almost caused a very severe accident crossing lanes of traffic to attempt to reach the shoulder. It is near impossible to turn the wheel and although the car is driveable, its not steerable. Found out that the NHSTA campaign # 14V286000 describes the same issue as I have. Ford recall #14S06 is that recall but the issue I now have is my vehicle was built 1 day after the recall parameters. The car is sitting unable to be safely operated, and I'm asking for NHSTA to extend the dates of original recall from February to March to include this vehicle in the existing recall for the necessary repairs.

Oct 24, 2022

+ 1 more complaint for this component

SEAT BELTS

6 complaints

The contact owns a 2013 Ford Explorer. The contact stated that the second-row driver’s side seat belt had malfunctioned and would not safely secure the passenger. The contact indicated that the seat belt buckle mechanism had failed and could not be latched. The cause of the failure was not determined. The local dealer and manufacturer were both notified of the failure but no assistance was offered. The failure mileage was 76,000.

Sep 22, 2022

VEHICLE WAS STATIONARY, NO PREVIOUS ISSUES NOTICED. TRIED TO LATCH SEAT BELT BEFORE DRIVING AND LATCH WILL NOT HOLD BUCKLE IN PLACE TO SECURE SEAT BELT FOR DRIVER.

Mar 18, 2018

PASSENGER FRONT AND DRIVER BACK SEAT BELTS WILL NOT EXTEND

Oct 26, 2016

FRONT PASSENGER SIDE SEATBELT WILL NOT EXTEND

Jul 18, 2016

THE BUCKLE FOR BOTH INFLATABLE SEATBELTS IN THE SECOND ROW SEAT HAVE BROKEN A TOTAL OF 4 TIMES. ONCE THE BUCKLE CRUMBLED INTO MANY PIECES IN MY DAUGHTER'S HAND, ON BOTH BELTS A PROTECTIVE PLASTIC COVER HAS FALLEN OFF, AND NOW ONE OF THE BELTS GETS STUCK OCCASIONALLY IN THE BUCKLE. ALSO THE MIDDLE BELT LOCKED UP AND WOULD NOT UNROLL. SO A TOTAL OF 5 ISSUES WITH ONE ROW OF BELTS AND BUCKLES. THIS IS THE ROW MY CHILDREN SIT IN. I REQUESTED FORD TO TAKE THIS VEHICLE BACK UNDER THE CALIFORNIA LEMON LAW AND THEY DENIED IT! *TR

May 29, 2014

+ 1 more complaint for this component

ELECTRICAL SYSTEM,UNKNOWN OR OTHER

5 complaints

The backup camera works for a couple seconds then goes to a all black screen

May 12, 2025

I LOST COMMUNICATION WITH THE CLIMATE CONTROLS IT SAYS, CAUSING MY HEAT TO COME ON FULL BLAST AND I CAN NOT TURN IT OFF. I LIVE IN FLORIDA AND THIS IS VERY UNSAFE.

Sep 18, 2020

THIS DEALING WITH THE MY SYNC (MYFORD TOUCH) . THE SYSTEM WILL WILL CAUSE THE SCREEN TO GO BLACK,IT ALSO WILL CAUSE THE A/C & HEATER, NAVIGATION, AND RADIO TO STOP WORKING. THIS HAPPENS WHILE THE VEHICLE IS MOVING. TO RESTORE THE SYSTEM YOU HAVE TO PULL OVER AND REBOOT THE SYSTEM BY TURNING OFF THE VEHICLE. I JUST RECIEVED A CUSTOMER SATISFACTION PROGRAM ALERT FOR FORD ON 5/25/2019. DEALER WILL NOT REPAIR BECAUSE THEY CLAM THAT THE PROGRAM HAS EXPIRED. BUT I CAN HAVE THE REPAIR DONE FOR THE COST $1200.00

Jun 27, 2019

DRIVER DOOR AJAR SENSOR REMAINS ON EVEN THOUGH DOOR IS SECURELY CLOSED, EVEN ON REPEAT ATTEMPTS TO CLOSE THE DOOR. THIS CAUSES THE DOORS NOT TO LOCK AND ALLOWS DOORS TO BE OPENED EVEN WHEN CAR IS IN MOTION.

Oct 29, 2017

ON SEVERAL OCCASIONS WITHIN THE PAST 3 WEEKS, WHILE ATTEMPTING TO PUT OUR VEHICLE INTO "PARK" WE RECEIVED A WARNING LIGHT THAT WE NEEDED TO "SHIFT TO PARK", EXCEPT THE SHIFTER WAS PLACED IN THE PARK POSITION EVERY TIME; THIS OCCURRED TO BOTH MY HUSBAND AND MYSELF. I WAS AFRAID THE VEHICLE WOULD NOT STAY IN PARK ON HILLS OR SLOPES IN PARKING LOTS AND IN MY SLOPED DRIVEWAY WHERE THERE ARE LOTS OF SMALL CHILDREN PLAYING AND RIDING BIKES BECAUSE OF THIS WARNING AND WOULD ROLL AWAY KILLING SOMEONE. RECENTLY, OUR EXPLORER WOULD NOT START, OUR KEY FOBS WOULD NOT LOCK OR UNLOCK THE DOORS; I WAS STRANDED. THIS LAST TIME ON AUGUST 24, 2015 I CONTACTED FORD ROADSIDE ASSISTANCE TO TOW IT TO THE CLOSEST FORD DEALERSHIP TO FIND OUT WHAT WAS WRONG. TURNS OUT THE SHIFTER WAS DEFECTIVE AND AS A RESULT IT DRAINED THE BATTERY. IT COST ME $672.39 TO REPLACE THE SHIFTER AND THE BATTERY; WHICH IS A LOT OF MONEY WHEN YOUR OUT OF WORK/RETIRED WITH HEALTH ISSUES. I ALSO KEPT THE OLD PART FOR EVIDENCE. I TALKED TO ANOTHER FORD EXPLORER OWNER WHO ALSO HAD THE SAME PROBLEM AND TO DATE THERE IS NO RECALL I SUPPOSE BECAUSE NO ONE IS DEAD, YET.

Aug 26, 2015

ELECTRICAL SYSTEM,ENGINE

5 complaints

Unknown what caused the issue but our vehicle erupted into flames in our driveway not 10 minutes after we pulled in. No warnings, no indication anything was wrong. We smelled smoke and went outside to find the hood completely engulfed. It took fire department to extinguish it. They’re not certain of cause yet but said likely an electrical short

Oct 08, 2023

Fire: 1

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT AFTER MULTIPLE ATTEMPTS TO START THE VEHICLE, THE ENGINE FAILED TO TURNOVER WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO JIM CLICK FORD LINCOLN 6244 E 22ND ST, TUCSON, AZ 85711 WHERE THE DEALER WAS UNABLE TO DIAGNOSE THE VEHICLE. ONCE THE VEHICLE WAS RETURNED TO THE CONTACT, THE VEHICLE OPERATED AS INTENDED. THE CONTACT THEN STATED THAT ON ANOTHER OCCASION WHILE DRIVING AT 75 MPH, THE VEHICLE BEGAN TO LOST MOTIVE POWER AND THE POWER STEERING CEASED. THE INFORMATION SCREEN BECAME INOPERABLE. THE VEHICLE WAS AGAIN TOWED BACK TO THE SAME DEALER. A DIAGNOSTIC WAS NOT PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS SINCE TOWED FROM THE DEALER TO THE RESIDENCE. THE MANUFACTURER NOT BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

Feb 05, 2020

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE VEHICLE STALLED AND ALL THE INSTRUMENT PANEL LIGHTS ILLUMINATED AS THE WRENCH WARNING LIGHT ILLUMINATED. THE CONTACT COASTED OVER TO THE SIDE OF THE ROAD AND WAS ABLE TO RESTART THE VEHICLE AND IT WAS DRIVEN TO THE RESIDENCE. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 57,120.

Dec 01, 2015

AS I WAS DRIVING WITH MY WIFE AND THREE BOYS IN A HIGHWAY, THE ENGINE LIGHT TURN ON AND THE VEHICLE CHOKE AND TURN OFF, THE CAR THAT WAS COMING IN BACK OFF ME NEARLY HIT ME CAUSING A MAJOR ACCIDENT. THE CAR IN BACK OF ME SWONG TO THE LEFT NEARLY HITTING THE CAR COMING ON THE LEFT AND MY VEHICLE, MY HEART STARTED PUMPING FAST KNOWING WHAT COULD HAD HAPPENED. THIS SITUATION GOT ME THINKING NOT TO THRUST FORD VEHICLES. I CAN'T RISK PUTTING MY FAMILY LIFE IN DANGER BECAUSE OF A FAIRLY NEW VEHICLE. THIS SHOULDN'T BE HAPPENING ON A TWO AND HALF YEAR OLD CAR. I TOOK IT TO GET DIGNOSTIC TEST AND IT CAME OUT THAT THE THROTTLE BODY AND PULGE VALVE NEEDS TO BE REPLACED. FORD SHOULD RECALL THESE VEHICLE IMMIDIATELY.

Jul 12, 2015

2013 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO VEHICLE RECURRING PROBLEMS. *SMD THE CONSUMER STATED THE VEHICLE WAS TAKEN TO THE DEALER ON NUMEROUS OCCASIONS, BECAUSE THE VEHICLE WOULD NOT START AND/OR CHECK ENGINE LIGHT ILLUMINATED. THE BATTERY WAS REPLACED *JB

Feb 23, 2015

STEERING,SUSPENSION,WHEELS

5 complaints

Power steering issues light came on right before it happened

Jul 19, 2023

My suspension was damaged and my car froze and stalled during winter storm and caused my car to go to several shops and I spent lots money on repairs

Mar 31, 2023

The individual has a 2013 Ford Explorer with two active recalls for rear toe link fracture and reached out to Alton Blakely dealership in Somerset, Kentucky, to have it repaired. However, the dealership refused to repair the vehicle and directed the individual to find another dealership. The reason given was that in the past, they have conducted the repair and left the vehicle in worse shape than before, with the vehicle unable to be appropriately aligned, leading to uneven wear on the tires. The individual is looking to draft a complaint to the National Highway Traffic Safety Administration (NHTSA) about the dealership's refusal to repair the vehicle, despite it being a recall repair.

Feb 07, 2023

The contact owns a 2013 Ford Explorer. The contact stated while pulling out a parking lot, the vehicle lost power steering functionality with the power steering assist warning light illuminated. The vehicle was not diagnosed. On another occasion, the contact stated while driving 30 MPH, there was an abnormal sound coming from the vehicle. The vehicle was taken to an independent mechanic, and the contact was informed that the wheel hub needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not included in NHTSA Campaign Number: 14V286000 (Steering) or 17E048000 (Wheels, Suspension). The failure mileage was 155,000.

Feb 06, 2023

MY CAR STARTED MAKING A POPPING NOTICE EVERY TIME I TURNED MY WHEEL WHILE DRIVING. I WAS TOLD IT WAS THE RACK N PINION AND ALSO SUSPENSION ON MY FORD.

Nov 03, 2020

POWER TRAIN,ENGINE

5 complaints

Water pump failure, this part has been recalled on most Ford explorers but not mine and I’m unsure why. My water pump has failed and is causing additional damage to hoses and the engine due to overheating. My vehicle overheated on the interstate and was completely drained of water. I had to pay a $400 tow bill and walk over 10 miles home. The water pump started working again and then once again stopped working. This has caused a lot of problems to my safety and well-being, not to mention I have lost my job due to being late for work multiple times due to not having a reliable form of transportation. A quick Internet search has showed me this is a very common issue for my vehicle and I believe Ford should be held responsible for the faulty part.

Feb 24, 2023

FOUR 2013 FORD EXPLORER RAN HOT WHILE I WAS OPERATING THE VEHICLE. WE THOUGHT IT WAS LOW ON ANTIFREEZE SO WE ADDED SOME. OUT OF PRECAUTION, WE BEGAN MONITORING THE ANTIFREEZE LEVEL AND NOTICE THAT THE LEVEL WOULD DROP, OVER A COUPLE OF WEEKS, ENOUGH WHICH REQUIRED US TO HAVE TO ADD MORE ANTIFREEZE. MY WIFE CALLED FORD'S SERVICE DEPARTMENT TO SCHEDULE AN APPOINTMENT TO DETERMINE/CONFIRM THE PROBLEM. WE WERE TOLD THAT IT SOUNDS LIKE THE WATER PUMP WAS MAY BE DEFECTIVE. ON OUR WAY TO THE APPOINTMENT, THE VEHICLE SHUT DOWN AND HAD TO BE TOWED THE REST OF THE WAY. UPON INSPECTION, WE WERE TOLD THAT ANTIFREEZE HAD LEAKED INTO THE ENGINE, AND FURTHER, THE ENGINE WAS DAMAGED BECAUSE OF A BROKEN TIMING CHAIN.

Nov 23, 2020

WHEN I SHIFT INTO PARK, THE COMPUTER STARTS PEEPING AND TELLING ME TO SHIFT INTO PARK. THE DASH SAYS ITS IN PARK, AND IT WONT GO ANY FURTHER, BUT IT WON'T STOP BEEPING TILL I MESS WITH PUTTING IT IN AND OUT OF PARK SEVERAL TIMES. I USE MY PARKING BRAKE "ALL" THE TIME BECAUSE I CAN'T TRUST THAT IT IS REALLY IN PARK OR NOT. WHEN I CALLED THE DEALER THEY SAID THEY HAD A COUPLE IN THE SHOP THAT WERE HAVING THE SAME PROBLEM AND THEY WERE REPLACING SOMETHING ON IT AND IF IT SOLVED THE PROBLEM, THEY'D LET ME KNOW. I HAVEN'T HEARD ANYTHING AND AM STILL HAVING THE PROBLEM.

Mar 27, 2015

UNDER HEAVY ACCELERATION EXHAUST FUMES ENTER THE CABIN. THIS IS WELL DOCUMENTED ON THE FORD EXPLORER FORUMS. HTTP://WWW.EXPLORERFORUM.COM/FORUMS/SHOWTHREAD.PHP?T=323597. A RECALL IS NEEDED OR THEY NEED TO BUY THESE BACK! *TR

Oct 21, 2013

ON A NIGHT WITH LIGHT RAIN, AFTER TRAVELING 1.5 HRS WITH CRUISE CONTROL ON, I PULLED OFF INTERSTATE EXIT TO MAKE A PHONE CALL. I DID NOT TURN ENGINE OFF. AFTER CALL I PROCEEDED TO GET BACK ON INTERSTATE, WHILE MERGING BACK ONTO INTERSTATE I ACCELERATED HARD TO ATTAIN MERGING SPEED, WHEN I MERGED SAFELY IN FRONT OF SEMI THE ENGINE SHOOK VIOLENTLY AND LOST POWER. TO AVOID BEING HIT, I JERKED VEHICLE INTO EMERGENCY LANE. THE CHECK ENGINE LIGHT WAS FLASHING AND THE CAR PLACED IN LIMP MODE. I TURNED THE VEHICLE COMPLETELY OF AND RESTARTED THE ENGINE AND EVERY THING APPEARED TO HAVE RETURNED TO NORMAL. I LATER READ THAT NIGHT THAT THE F150 WITH SAME ENGINE WAS HAVING SIMILAR PROBLEMS. I TOOK THE VEHICLE TO FORD THE FOLLOWING MONDAY. THE SERVICE ADVISOR INFORMED ME THAT FORD HAS BEEN HAVING THE SAME PROBLEM WITH MY ENGINE THAT IS IN THE FORD F150 IN HUMID AREAS. HE STATED THAT LARGE AMOUNTS OF CONDENSATION FORMS IN THE INTERCOOLER WHEN DRIVING FOR LONG PERIODS WITHOUT UTILIZING TURBO, THEN NEXT TIME YOU ACCELERATE HARD THE TURBOS SUCK ALL THE CONDENSATION INTO THE ENGINE CAUSING A MISFIRE AND PUTS ENGINE INTO LIMP MODE. AFTER A WEEK OF THEM CONTACTING FORD ENGINEERS AND RUNNING TEST, THEY TOLD ME THEY CANNOT REPEAT PROBLEM AND THE ENGINE DID NOT STORE ANY CODES IN THE ECM FROM THE PROBLEM. FORD ALSO TOLD THE DEALER THAT I'M THE ONLY PERSON WITH A 2013 EXPLORER WITH THE 3.5 ECOBOOST ENGINE THAT HAS EVER REPORTED PROBLEM. SINCE THEN I HAVE READ ABOUT TWO LAWSUITS WHICH HAVE BEEN FILED AGAINST FORD INVOLVING THE ECOBOOST ENGINE AND INCLUDED THE 2013 FORD EXPLORER SPORT. APPARENTLY THIS STATEMENT IS NOT TRUE. THIS IS A VERY SERIOUS SAFETY ISSUE FOR ME AND MY FAMILY. THE FORD COMPANY IS APPARENTLY DENYING THE ISSUE EXIST, LEAVING ME TO DRIVE A VEHICLE THAT CAN POTENTIALLY PUT MY FAMILY OTHERS WITH THE SAME VEHICLE IN HARMS WAY. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Jul 28, 2013

POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

5 complaints

COMPUTER VOICE COMAND 80 MPH GOVERNOR

Mar 17, 2020

ON TWO SEPARATE OCCASIONS, THE CAR STALLED AFTER DE-ACCELERATING TO A STOPPED POSITION AND MADE A "CLUNK" SOUND FROM THE TRANSMISSION AREA. DURING THE FIRST EVENT AT A TRAFFIC LIGHT, A VERY NOTICEABLE "CLUNK" WAS HEARD THAT SOUNDED LIKE THE TRANSMISSION. THE CAR WAS RE-STARTED AND SEEMED TO DRIVE NORMALLY. TO BE ON THE SAFE SIDE, WE BROUGHT THE CAR TO THE DEALERSHIP TO HAVE IT CHECKED BUT THEY COULD FIND NOTHING WRONG. DURING THE SECOND EVENT AT A STOP SIGN, ANOTHER VERY NOTICEABLE "CLUNK" WAS HEARD FROM THE UNDERSIDE OF THE CAR AND THE CAR ACTUALLY SHIFTED SO THAT IT WAS FELT BY THE BODY. AFTER RE-STARTING THE CAR THIS TIME AND PLACING IT INTO DRIVE, THIS TIME THE CAR DID NOT MOVE WHEN PRESSING DOWN ON THE GAS PEDAL. INSTEAD, ONLY THE ENGINE REVVED UP. IN ADDITION, WHEN PUTTING THE GEAR INTO THE REVERSE OR DRIVE POSITION, THAT LOUD "CLUNK" SOUND AND THE PHYSICAL SHIFTING OF THE VEHICLE ALSO HAPPENED. BECAUSE THE CAR WOULD LITERALLY NOT GO, WE CALLED FOR A TOW-TRUCK AND TOOK IT TO THE FORD DEALERSHIP. AT THE DEALERSHIP, A CUSTOMER CARE REP AND A TECHNICIAN CAME OUTSIDE TO LOOK AT THE CAR. WHEN PUTTING THE CAR INTO REVERSE AND DRIVE, THE SAME "CLUNK" AND SHIFTING OF THE VEHICLE WAS OBSERVED AND ACKNOWLEDGED BY BOTH MEN. HOWEVER, AT THIS POINT THE CAR WOULD MOVE FORWARD WHEN APPLYING THE GAS. WE LEFT THE CAR AT THE DEALERSHIP FOR EVALUATION. WHEN FOLLOWING UP EARLY THE NEXT WEEK, ,WE WERE INFORMED THAT THEY HAD DRIVEN THE CAR ABOUT 100 MILES OVER THE COURSE OF THREE TRIPS AND THE CAR WAS RUNNING NORMALLY. ALSO, WE WERE TOLD THAT THE DIAGNOSTIC/EVALUATION OF THE PCM AND TRANSMISSION DID NOT SHOW ANYTHING WAS WRONG. IN MY OPINION, THERE ARE TWO PROBLEMS HERE: #1, THE STALLING/TRANSMISSION PROBLEM AND #2, THE INABILITY TO IDENTIFY THE PROBLEM FOR SUCH A MAJOR EVENT

Aug 03, 2016

VEHICLE EMITS BAD ODOR UPON HARD ACCELERATION OR ANY OTHER ACTIVITY WHICH PUTS A STRAIN ON THE ENGINE. DEALER DEODORIZED THE EXHAUST SYSTEM WITH SOME PERFUME LIKE SUBSTANCE WHICH STOPPED THE SMELL, BUT PROBABLY NOT THE GAS, FOR A WHILE WHICH SOON WORE OFF AND RETURNED. FORD DOES NOT CLAIM TO KNOW ANYTHING ABOUT THE ISSUE. I'M CONCERNED ABOUT CARBON MONOXIDE AND HAVE THOUGHT ABOUT PUTTING IN A SENSOR TO RECORD THE LEVELS. THERE IS SOMETHING WRONG WITH THE EXHAUST SYSTEM.

Jul 06, 2016

FUEL THROTTLE BODY ERROR P2111 HAS HAPPENED 5 TIMES IN 3 DAYS, CAUSING GREAT DISTRESS TO ME AND MY FAMILY. THIS IS A POTENTIALLY DEADLY DEFECT AND IT SEEMS MANY OTHERS ARE HAVING THE SAME ISSUE. WHAT OCCURS IS THAT A WRENCH APPEARS ON SCREEN WITH THE ERROR MESSAGE "TERRAIN MANAGEMENT SYSTEM FAULT" AND THE VEHICLE GOES INTO "LIMP MODE," EVEN AT HIGHWAY SPEEDS, CAUSING THE ACCELERATOR PEDAL TO BECOME UNRESPONSIVE.

Jun 30, 2016

DURING ACCELERATION, THERE IS A NOTICEABLE, EXHAUST SMELL IN THE CABIN OF THE VEHICLE. THE SMELL DOES NOT DISSIPATE UNLESS YOU OPEN THE WINDOWS OR TURN THE A/C ON HIGH TO CLEAR THE AIR.

Sep 01, 2015

WHEELS

4 complaints

I took my car into Alpine Ford in Pueblo, Co to fix the recall for the toe links. They left my alignment extremely off. They refuse to fix it and no other shop in town can fix it. I’ve gotten multiple alignments done. A mechanic told me there was no fixing it unless Alpine redid with their tools or I replaced the toe links with adjustable toe links. Yes. It is available for inspection. There isn’t a light that comes on. This causes a major safety concern. My alignment is off which causes the vehicle to not drive properly. I went through a brand new pair of tires in a year. Those tires got worn down to the wire, even with regular rotation and alignments done all year long. My tire could have blown at any time while I was driving.

Nov 17, 2024

I’ve had this recall for awhile now. I’m tired of constantly replacing tires due to this recall and improper wearing. When reaching out to dealership I’m told Covid stopped the production of the part and I need to just “deal with it and replace tires frequently /rotate them” I can’t afford 2 new tires every 6 months

Jan 31, 2022

I WAS DRIVING AND CAR MADE THIS SOUND LIKE THE TIRE GOING FLAT SO I QENT TO COUNTRY FAIR AND PUMPED UP MY TIRES,MY TIRE LIGHT AND WORNING NEVER CAME ON THAT IT THE FORST THING ,ANYWAY I CONTINUED TO GO HOME WHEN A MILE FROM MY HOME THE CAR WAS PULLING TO THE RIGHT I STOPPED GOT OUT TO LOOK AND HALF THE RUBBER WAS OFF THE RIM .I DID NOT HIT MO POT HOLES OR NO CURB.

Feb 05, 2019

BOUGHT 2013 EXPLORER WITH P255/50R20 104H TIRES WENT TO HAVE ALL TERRAIN TIRES WITH STUDS PUT ON CAR FOR WINTER. WHEELS ARE 18 INCH RIMS (245/60R18 104T), RECOMMENDED BY FORD WHEN I BOUGHT VEHICLE. I NEED STUDS DUE TO EXTREME CONDITIONS IN MONTANA WITH ICE. THE P255/50R20 104H TIRES CANNOT BE FITTED WITH STUDS. FORD RECOMMENDED THE R18 TIRES. NOW FORD REFUSED TO RECALIBRATE MY SPEEDOMETER WITH THE SMALLER TIRES EVEN THOUGH THIS IS THE STANDARD TIRE R245/60R18 PUT ON EXPLORERS. THE DEALER IS LOCKED OUT OF THIS OPTION. MY CHOICE IS DRIVE WITHOUT STUDS (CANNOT GET IN MY DRIVEWAY WITHOUT THEM)AND SPEEDOMETER IS CORRECT OR USE THE SAFER TIRE WITH STUDS AND RISK TICKETS AS THE SPEEDOMETER IS OFF.. *TR

Oct 31, 2013

UNKNOWN OR OTHER,VISIBILITY/WIPER

4 complaints

The side pillar of my windshield flew off on the freeway and probably hit another car this was very dangerous and now I'm missing a piece of my car. This recall need to be fixed asap

Oct 29, 2024

The left and right windshield panels flew off of my Ford Explorer truck.

Dec 21, 2023

I was driving down the highway yesterday (Sunday, March 26, 2023) and the windshield trim panel on the driver's side flew off. I was doing the speed limit, which was 70 MPH. Thank goodness there wasn't anyone behind me! It could have smashed into their windshield!

Mar 27, 2023

TWO THINGS: THE WINDOW OUTER PILLAR MOUNT RANDOMLY FLIES OFF OF THE VEHICLE. MY GLASS GUY HAS EVEN TRADED OUT THE WHOLE PART AND AGAIN IT HAS FLOWN OFF. THIS GLASS GUY IS THE ONE WHO DOES GLASS FOR THE FORD DEALER HERE. 2 - THE EXHAUST THAT COMES THROUGH THE REAR AIR VENT NOT ONLY SMELLS BAD BUT MAKES ME AND MY KIDS VERY ILL.

Jul 19, 2017

STEERING,TRACTION CONTROL SYSTEM

4 complaints

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 55 MPH, the "Traction Control" and "Power Steering" warning lights illuminated. The contact stated that the steering wheel was very difficult to turn, and the vehicle was pulled over off the roadway. The contact stopped and turned off and restarted the vehicle. The contact stated that the vehicle had not fully regained power steering functionality. The contact drove the vehicle back to the residence. The contact had not taken the vehicle to a local dealer. The vehicle was diagnosed but was not repaired. The manufacturer was informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was approximately 167,000.

Jun 18, 2024

The contact owns a 2013 Ford Explorer. The contact stated while driving 5 MPH from a parking spot and turning the wheel to the left, the steering wheel seized. The steering wheel failed to turn left or right. The contact was able to reverse into a parking spot. The traction control warning light was illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the steering needed to be replaced. The manufacturer was contacted, and the contact was informed that the vehicle was not covered under recall. The contact stated that the failure was related to NHTSA Campaign Number: 14V286000 (Steering). The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 105,000.

Jan 17, 2024

The contact owns a 2013 Ford Explorer. The contact stated that while driving approximately 25 MPH, the power assist steering fault message displayed on the instrument panel and the power steering malfunctioned, causing the steering wheel to become very difficult to turn in either direction. The traction control message was also displayed and the vehicle loss functionality. The cause of the failure was not yet determined. The local dealer and manufacturer were notified, and the contact was informed that the vehicle was included in the NHTSA Campaign Number: 14V286000 (Steering). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 177,000.

Sep 14, 2021

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 75 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND THE SERVICE ADVANCE TRACTION CONTROL AND SERVICE POWER STEERING WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE FAILURE MILEAGE WAS 53,000. THE VIN WAS UNAVAILABLE. MA 08/11/15 UPDATED 10/20/2017*CN

Jun 12, 2015

SERVICE BRAKES, HYDRAULIC

4 complaints

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 25 MPH, there was an abnormal scraping noise coming from the rear driver's side tire. The contact stated that he depressed the brake pedal, and the pedal went to the floorboard. The contact stated no warning light was illuminated. The contact stopped and inspected the vehicle and became aware that the rear passenger’s side brake pad had separated from the caliper. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The contact went to an auto parts store and purchased new pads, rotors, and calipers and replaced rear brakes. The manufacturer had been informed of the failure. The failure mileage was approximately 136,000.

Feb 24, 2023

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKE PEDAL WAS DEPRESSED AND A METAL TO METAL GRINDING NOISE EMITTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE THE REAR DRIVER SIDE CALIPER WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.

May 15, 2015

13 FRONT JOUNCE BRAKE HOSE FAILURES IN 11 VEHICLES WERE REPORTED BY A POLICE FLEET. THE FLEET INCLUDES A TOTAL OF 45 MODEL YEAR 2013 EXPLORER POLICE INTERCEPTORS THAT WERE PURCHASED AND PLACED INTO SERVICE IN 2013. LIST OF ADDITIONAL FAILURES (VIN, FAILURE DATE, FAILURE MILEAGE): [XXX], 12/17/2013, 26,147 [XXX] ,12/24/2013,16,511 [XXX] , 2/15/2014, 39,369 [XXX] , 2/24/2014, 30,872 [XXX], 4/9/2014, 33,302 [XXX], 4/23/2014, 34,194 [XXX], 4/28/2014, 45,430, LEFT SIDE [XXX], 5/9/2014, 41,504 [XXX], 5/14/2014, 46,525, RIGHT SIDE [XXX], 6/14/2014, 29,789 [XXX], 7/1/2014, 42,802, LEFT SIDE [XXX], 7/7/2014, 39,075 [XXX], 7/17/2014, 43,891, RIGHT SIDE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Aug 08, 2014

I WAS PARKED ON A DRIVEWAY WHICH WAS ELEVATED AND HAD A STEEP SLOPE DOWN TO THE ROAD. I PUT THE CAR IN REVERSE AND WHEN I TRIED TO BRAKE THE BRAKES DID NOT FUNCTION. I COULD NOT STOP THE CAR AND HIT A TREE.

Sep 03, 2013

Crash: 1

POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE

4 complaints

I HAVE HAD THE VEHICLE FOR ABOUT THREE MONTHS AND HAVE HAD MORE PROBLEMS FROM IT THEN ANYONE CAN IMAGINE FROM THE WRENCH LIGHT ( TRANSMISSION) TO THE TORQUE CONVERTER TO CAMSHAFT CODES TO CONVERTERS TO SENSORS , AC CONDENSER WENT OUT, BRAKE ISSUES AFTER REPLACING NEW PADS AND ROTORS , THIS HAS BEEN A NIGHTMARE . THE TRUCK ONLY HAS 84K MILES AND I HAVE EXPERIENCED MORE ISSUES FROM IT THEN ANY VEHICLE I HAVE EVER HAD . FORD REALLY MADE JUNK THIS TIME.

Jul 20, 2020

THE THROTTLE BODY FAILS CAUSING MY VEHICLE TO ENTER "LIMP" MODE REGARDLESS OF LOCATION OR CURRENT SPEED. WILL GO 70 ON A HIGHWAY THEN ALL OF THE SUDDEN LOSE SPEED AND SPEED CONTROL. THIS ISSUE CAN ALSO HAPPEN WHEN ACCELERATING, SLOWING DOWN, ETC. THE BIGGEST WORRY IS LOSING SPEED CONTROL REGARDLESS OF LOCATION. THIS ISSUE HAS BEEN IDENTIFIED IN OTHER FORD MODELS AND IS BEING VOLUNTARILY REPAIRED (BY FORD). HOWEVER, FOR SOME REASON THE 2013 FORD EXPLORER WAS NOT INCLUDED IN THIS. OBVIOUSLY LOSING THROTTLE CONTROL WHILE DRIVING, HENCE FORDS VOLUNTARY REPAIR OF THE ISSUE. THE ISSUE STARTED TWO WEEKS AGO AND RANDOMLY HAPPENS. LAST HAPPENED ON 05 AUG 2016.

Aug 08, 2016

DELAY OR LAG UNDER HEAVY ACCELERATION, WAS MAKING A LEFT ONTO INCOMING TRAFFIC, SHOULD HAVE HAD ENOUGH TIME UNDER NORMAL CIRCUMSTANCES BUT THERE WAS ABOUT A 3 SECOND DELAY BEFORE THE ENGINE REALLY KICKED IN ENDED UP ALMOST CAUSING AN ACCIDENT, I'VE NEVER FELT SO POWERLESS TO DO ANYTHING OTHER THAN VEER OUT OF THE LANE TO AVOID GETTING HIT

Jul 12, 2016

DELAY OR LAG UNDER HEAVY ACCELERATION, WAS MAKING A LEFT ONTO INCOMING TRAFFIC FROM A COMPLETE STOP, SHOULD HAVE HAD ENOUGH TIME UNDER NORMAL CIRCUMSTANCES TO MAKE THE TURN BUT THERE WAS ABOUT A 3 SECOND DELAY BEFORE THE ENGINE REALLY KICKED IN AND STARTED ACCELERATING AND ENDED UP ALMOST CAUSING AN ACCIDENT, I'VE NEVER FELT SO POWERLESS TO DO ANYTHING OTHER THAN VEER OUT OF THE LANE TO AVOID GETTING HIT

Jul 12, 2016

STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

4 complaints

PAINT BUBBLING ON ALUMINUM SURFACES HOOD AND DOOR SKINS, REFERRED BACK TO DEALER WHO REPAINTS AND REOCCURS UNTIL OUT OF WARRANTEE. STEERING FAILURE INTERMITTENT ACCUTRAC CONTROL REQUIRING TOWING AND COMPUTER RESET. CAN FAIL WHILE DRIVING RESULTING IN NO OR DIFFICULT STEERING. MULTIPLE TIMES RESET NO CHARGE. ESTIMATE TO REPAIR $2500

Oct 27, 2019

POWER STEERING DOWN. WARNING MASSAGE SAID 'POWER STEERING ASSIST FAULT' 'SERVICE ADVANCE TRAC' 'TERRAIN MANAGEMENT SYSTEM FAULT'. IT IS TOO HARD TO STEER. CONTROL MODULE INTERNAL FAILURE, CODES U3000-49, U3000-96, U3000-71.

Mar 20, 2019

WHILE DRIVING MY VEHICLE AT A SLOW SPEED MY STEERING WHEEL LOCKED UP.

Jan 04, 2019

POWER STEERING DOES NOT WORK AT TIMES ON START UP. COULD GO OUT AT HIGH RATE OF SPEED AND CAUSE AN ACCIDENT. SHOULD BE A RECALL

May 22, 2018

POWER TRAIN,UNKNOWN OR OTHER

4 complaints

TAPPING NOISE AFTER TURNING CAR OFF. BURNING SMELL BUT NO VISIBLE SMOKE.

Sep 16, 2019

THE VEHICLE WILL NOT STAY ENGAGED IN PARK. THIS IS THE THIRD TIME THIS HAS BEEN REPAIRED. HOWEVER, THIS TIME IT ROLLED BACKWARDS INTO SOMEONE ELSE'S VEHICLE. OUR VEHICLE WAS IN PARK AT THE TOP OF THE DRIVEWAY FOR NEARLY 2 HOURS BEFORE THE PERSON PARKED BEHIND OR VEHICLE. THEY WHERE AT OUR HOUSE FOR ABOUT AN HOUR, WHEN THEY WHERE LEAVING WE NOTICED THAT OUR VEHICLE HAD DISENGAGED FROM PARK AND ROLLED 15' DOWN THE DRIVEWAY INTO THEIR VEHICLE. THANKFULLY, THERE WERE ONLY A FEW SCRATCHES ON EITHER VEHICLE. OUR DRIVEWAY IS FAIRLY FLAT, IT HAS A 1-3 DEGREE SLOPE TO IT. LEADING TO THE CONCLUSION, THAT THERE IS NOT A LARGE INCLINE THAT THE VEHICLE WAS NOT FORCED OUT OF PARK. THERE HAS TO BE SOMETHING WRONG WITH THE WAY THE TRANSMISSION IS ENGAGED INTO PARK OR THERE IS YET ANOTHER PROBLEM WITH THE SHIFT LINKAGE. THE SHIFT LINKAGE WAS ADJUSTED THE FIRST TIME THIS HAPPENED. THE SECOND TIME THE SHIFT LINKAGE WAS REPLACED. WE ARE TAKING IT BACK TO THE DEALER TODAY TO SEE WHAT THEY FEEL NEEDS REPLACED THIS TIME.

Feb 23, 2019

Crash: 1

MY 2013 FORD EXPLORER XLT 3.5L TRANSMISSION STARTED LEAKING FLUID BEFORE 27,058 MILES ON JUNE 14,2016 AND AS OF TODAY MARCH 3,2018 AT 44,678 MILES THE TRANSMISSION IS STILL LEAKING. THE PROBLEM WAS BROUGHT TO MY DEALERSHIP'S ATTENTION DURING A REPAIR OF BLISTERING PAINT ON THE HOOD. DEALER STATED THEY FIXED LEAKING OIL PAN RATHER THAN LEAKING TRANSMISSION. AS OF TODAY VEHICLE HAS 44,678 MILES AND TRANSMISSION HAS SHOWN SEVERAL PROBLEMS WHEN IN OPERATION: GEARS TAKE TOO LONG TO TRANSFER POWER FROM 2ND TO 3RD, 4TH TO 5TH, SEVERE OVER REVVING OF ENGINE, JERKING FEELING COMING FROM TRANSMISSION WHILE TRANSITIONING THROUGH THOSE GEARS, ABNORMAL LOUD SOUNDS EMITTING FROM TRANSMISSION DURING THESE GEAR CHANGES, LEAKING AND DRIPPING OF TRANSMISSION FLUID ONTO HOT TRANSMISSION CASE, BURNING OF TRANSMISSION FLUID AND VAPORS ENTERING VEHICLE CABIN, AND PASSENGERS COMPLAINING OF NOXIOUS OIL SMELL WITHIN THE CABIN.

Mar 04, 2018

ON 7/29/16 AS I WAS DRIVING HOME (LESS THAN A TEN MILES) AFTER WASHING MY VEHICLE A WARNING LIGHT WITH A WRENCH CAME ON AND I LOSS ACCELERATION VEHICLE WENT FROM 50 MPH TO 5 MPH UNSURE DUE SPEEDOMETER BECOMING INOPERATIVE I PULLED OVER INTO A SHOPPING CENTER STOPPED ENGINE AND RESTARTED IT AGAIN I THEN PUT THE VEHICLE IN DRIVE AT WHICH TIME I HAD ACCELERATION AGAIN AT WHICH TIME I CONTINUED HOME ARRIVED AND PARKED THE VEHICLE.

Jul 30, 2016

ELECTRONIC STABILITY CONTROL (ESC)

4 complaints

I WAS DIVING DOWN THE HIGHWAY AT APPROXIMATELY 55-60MPH WHEN MY VEHICLE JERKED TWICE THEN STARTED DECELERATING RAPIDLY. AT THAT TIME PRESSING THE GAS PEDAL HAD NO EFFECT AND I HAD TO PULL OVER ON TO THE SHOULDER TO AVOID GETTING HIT BY ONCOMING TRAFFIC. A WRENCH LIGHT CAME ON AND MY CAR BEGAN TO SHAKE AND WOULD NOT ACCELERATE. I PUT THE CAR IN PARK AND WAITED A FEW MINUTES BUT IT DID NOT STOP SHAKING AND THE WRENCH LIGHT WOULD NOT GO OFF. I TURNED MY CAR OFF HALFWAY ON THE HIGHWAY AND HALF ON THE SHOULDER WITH ONCOMING TRAFFIC. AFTER LEAVING THE CAR OFF FOR APPROXIMATELY 3 MINUTES I TURNED IT BACK ON AND THE WRENCH LIGHT WENT OFF AND MY CAR OPERATED NORMALLY. THE SAME THING HAPPENED THE NEXT DAY. I CALLED MY LOCAL FORD DEALERSHIP AND WAS TOLD THAT THEY COULD NOT TAKE MY CAR THAT DAY. I WAS LEAVING FOR VACATION THE NEXT DAY AND PLANNED ON GOING IN MY ELXPLORER BUT DID NOT FEEL SAFE SO I DROPPED IT OFF AT A LOCAL MECHANIC. I WAS TOLD THAT THE DIAGNOSTIC TEST DIDN'T SHOW ANYTHING AND THAT I WOULD HAVE TO TAKE THE CAR IN WHILE THE LIGHT WAS ON, WHICH IS IMPOSSIBLE BECAUSE THE CAR WON'T ACCELERATE WHILE THE LIGHT IS ON. THE SAME THING HAS HAPPENED TWO MORE TIMES WITHIN A WEEK. I'M AM SCARED TO DEATH TO DRIVE THIS CAR WITH MY CHILDREN IN IT.

Jun 20, 2019

MY VEHICLE KEEPS GIVING ME A "SHIFT TO PARK" MESSAGE AFTER IT'S ALREADY IN PARK. I PURCHASED THE VEHICLE IN THE SUMMER OF 2012 AND IT'S A 2013. WITHIN THE FIRST MONTH OF HAVING IT THIS ISSUE BEGAN. I'VE MENTIONED IT SEVERAL TIMES WHEN I'VE TAKEN MY VEHICLE IN FOR SERVICE. I EVEN TOOK IT IN JUST FOR THAT ERROR MESSAGE AND WAS TOLD BECAUSE THE ISSUE COULDN'T BE DUPLICATED I WOULD HAVE TO BRING IT BACK WHEN IT HAPPENS AGAIN AND I STILL HAD TO PAY THE DIAGNOSTIC FEE OF $150 PLUS TAX.

Dec 11, 2018

I WAS DRIVING ON THE FREEWAY AT AROUND 65/70MPH WHEN SUDDENLY MY CAR SHUT DOWN. THE WRENCH LIGHT ILLUMINATED, AND THE DASH SAID TO "CHECK MANUAL" AND ALL POWER WAS LOST IN THE CAR. IT WAS A TERRIFYING EXPERIENCE. I WAS IN THE FAST LANE DURING THE MORNING COMMUTE AND MY CAR COMPLETELY SHUT DOWN AND I HAD TO SAFELY NAVIGATE GETTING OVER 6 LANES OF TRAFFIC. THANK GOD NO ONE WAS INJURED BECAUSE THIS COULD HAVE BEEN DEADLY. THE CAR WENT INTO "LIMP MODE" I TOOK IT TO A FORD DEALER TODAY AND IT WAS DIAGNOSED AS A DEFECTIVE ELECTRONIC THROTTLE BODY. I WAS TOLD IT IS NOT COVERED BY THE FORD EXTENDED WARRANTY WHICH SHOULD COVER IT FOR 10 YEARS OR 150,000 MILES. I CALLED FORD AND THEY ALSO TOLD ME IT WAS NOT COVERED. THIS IS CONTRARY TO ALL THE RESEARCH I HAVE DONE AND THE AGREEMENT FORD REACHED WITH THE NHTSA.

Aug 01, 2018

I RECEIVED AN ERROR CODE ON MY 2013 FORD EXPLORER THAT STATED "CHECKS BRAKES" WHENEVER I MADE A LEFT OR RIGHT TURN. THE CAR WOULD ALSO DO A HARD JERK WHEN I TURNED AND IT WAS HARD TO DRIVE AT CERTAIN SPEEDS. WHEN I DID A VEHICLE CHECK, MY BRAKES WERE REGISTERING AS "OK". A COUPLE OF DAYS LATER, MY VEHICLE DID THE SAME THING WHEN I MADE A TURN. THIS TIME AFTER THE CHECK BRAKES WARNING LIGHT CAME ON, MY CAR COMPLETELY CUT OFF ON ME. I WAS ABLE TO RE-START IT BUT I WAS REALLY NERVOUS AND IMMEDIATELY TOOK IT TO THE FORD DEALERSHIP. I CONTACTED THE SERVICE DEPARTMENT THE NEXT DAY ON THE STATUS OF MY VEHICLE AND WAS TOLD THAT 40 DIFFERENT ERROR CODES CAME UP WHEN THEY DID A DIAGNOSTIC TEST. I WAS TOLD THAT MY CAR HAS A "STEERING GEAR ISSUE" AND TO REPLACE IT, I WILL HAVE TO PAY $1683.87. I WAS ABLE TO FIND COMPLAINTS ON THE 2013 FORD EXPLORER WITH THE SAME ISSUE. RECALL NUMBER 14V286000 DATED 20140529 FOR STEERING:ELECTRIC POWER ASSIST SYSTEM IS FOR 2011-2013 FORD EXPLORERS. THE RECALL STATES 'VEHICLES MANUFACTURED MAY 17, 2010, THROUGH FEBRUARY 28, 2012 MAY EXPERIENCE AN INTERMITTENT CONNECTION IN THE ELECTRIC POWER STEERING GEAR, WHICH CAN CAUSE A LOSS OF THE MOTOR POSITION SENSOR SIGNAL RESULTING IN A SHUT DOWN OF THE POWER STEERING ASSIST." I CONTACTED FORD HEADQUARTERS ABOUT THE RECALL AND WAS TOLD THAT MY CAR WAS MANUFACTURED AFTER THE RECALL DATE SO THE RECALL DOES NOT APPLY TO MY VEHICLE. I STATED THE MY VEHICLE IS HAVING THE SAME EXACT ISSUES AS THE RECALL ON THE SAME MAKE, MODEL AND YEAR FORD EXPLORER. A CASE WAS OPENED BY FORD HEADQUARTERS FOR FINANCIAL ASSISTANCE ON JANUARY 5TH, 2018. I AN STILL AWAITING A RESPONSE. I DO NOT FEEL SAFE DRIVING MY VEHICLE AND I HAVE RESULTED IN RENTING A VEHICLE OR HAVING MY HUSBAND DRIVE ME AND OUR THREE KIDS BACK AND FORTH. MY CAR IS AT FORD SERVICE CENTER AND I WILL EVENTUALLY HAVE TO PICK IT UP.

Jan 10, 2018

ELECTRICAL SYSTEM,BACK OVER PREVENTION

3 complaints

Backup camera failed and almost hit another car.

Oct 21, 2025

Backup camera failed and almost hit another car.

Oct 21, 2025

Reverse Parking Camera goes blank when backing up intermitently or does not work unless you shut the vehicle down multiple times

Jan 31, 2023

ELECTRICAL SYSTEM,VISIBILITY/WIPER

3 complaints

MY rear back up camera display does not work all the time. When I put my car in reverse and the rear camera displays the screen will go black and an error messages appears on the screen. This has been an issue since I purchased the car in 2021.

Jul 26, 2025

For the past year, when I place the car in reverse the backup camera shows a reverse image. Items on the left appear on the camera as being on the right, and visa-versa. The first time it occurred I backed into a ditch. This occurs nine out of ten times. The hazard to pedestrians and chance of an accident is substantially increased. I contacted the local Ford dealer who showed no interest in my complaint, other that stating I would pay for the camera replacement, including labor. I noted that Ford Explorers were already recalled for rear camera problems. They stated that was for a different problem.

Nov 21, 2024

The rear camera intermittently goes black and there is nothing on the screen except an error warning. We have experienced this problem for a couple years however it is becoming more frequent.

Sep 07, 2023

STEERING,WHEELS

3 complaints

The POWER STEERING has failed. The steering is tight, cumbersome, difficult to manage. The vehicle had a recall for REAR TOW LINK for which it is in service center currently. Ford issued a recall for THE STEERING issue as well. However, allegedly, my car does not qualify for the recall. Please advise. The steering issue is dangerous. I have read that over 600,000 vehicles have been recalled for this issue. I live in Ohio which has the “highly corrosive SALT factor”, which is a noted issue for this recall item.

Feb 12, 2025

I WAS DRIVING AND HEARD A KNOCKING NOISE FROM THE REAR END. WITHIN 30 SECONDS I LOST CONTROL OF MY STEERING. MY CAR BEGAN FISHTAILING AND THE REAR TIRES WERE SQUAWKING. THE ONLY WAY I COULD STRAIGHTEN OUT THE VEHICLE WAS TO TURN WHEEL COMPLETELY TO THE LEFT. I WAS DOING 35 MPH AND DROPPED DOWN TO 15 MPH UNTIL I COULD PULL OVER TO SAFETY.

Apr 16, 2021

HAD JUST PICKED UP MY MAIL FROM MAILBOX AND STARTED CROSSING ROAD TO ENTER MY LANE/PRIVATE DRIVEWAY WHEN HEARD A LOUD CLUNK AND WAS UNABLE TO STEER CAR. KEPT PUSHING GAS PEDAL TO TRY TO MOVE FORWARD AND GET ACROSS THE ROAD AND BARELY DID BUT COULDN'T CONTROL DIRECTION THE CAR WAS MOVING. WHEN FELT WAS SAFE I GOT OUT AND WALKED AROUND CAR TO SEE IF I COULD SEE WHAT WAS WRONG. NOTICED FRONT RIGHT PASSENGER WHEEL WAS TURNED IN WHILE OTHERS WERE STRAIGHT. I GOT BACK IN CAR TO TURN STEERING WHEEL AND SEE IF IT WOULD MOVE BUT IT DID NOT. I CALLED FAMILY TO COME HELP AND UPON FURTHER LOOKING DISCOVERED WHEEL HAD BECOME DISCONNECTED FROM THE TIE ROD. THE CAR WAS TOWED TO A GARAGE AND UPON THEIR INSPECTION I WAS TOLD THAT I NEEDED A NEW INNER AND OUTER TIE ROD AND THAT THE AXLE CENTRE BRACKET HAD BROKEN. I GOOGLED THE INTERNET TO SEE IF THIS WAS A KNOWN PROBLEM AND FOUND A WEBSITE CARPROBLEMZOO.COM WHERE 29 REPORTS WERE LISTED OF SIMILAR INSTANCES WITH A MOST RECENT DATE OF 7/12/2019. THIS DRIVER DID CONTACT FORD CUSTOMER CARE AS DID I BUT HAD NO ASSISTANCE OR RESOLUTION FROM THEM. IN FACT FORD TOLD ME THEY CAN'T MONITOR EVERY WEBSITE AND I TOLD THEM THIS WASN'T ACCEPTABLE BECAUSE ONE COMPLAINT SAID A MOTHER'S NECK WAS BROKEN. THESE PROBLEMS MUST BE FURTHER INVESTIGATED.

Feb 20, 2020

STEERING,POWER TRAIN,ELECTRICAL SYSTEM

3 complaints

My vehicle a 2013 ford explorer has a power steering assist fault rendering my vehicle un usable which i just bought through carvana this last summer has had a multitude of issues including a piller trim flying off the same day I bought it and the warranty carvana gave me provided no where close to me to have repaired plus my backup camera stopped working within 2 months of buying it and now the power steering assist fault has ultimately stopped me from being able to drive the car and I see that ford stopped allowing the recal of this issue to be fixed since 177,000 vehicles are affected by this problem I just think this wrong

Oct 26, 2024

I STARTED MY CAR AFTER WORK (THIS IS AFTER A 12 HR SIT TIME) AND SEEN I HAD A FAULT ON MY DASHBOARD, POWER STEERING ASSIST AND SERVICE ADVANCE FAULTS. SO IN SHORT, I DO NOT HAVE POWER STEERING, NOR DO I HAVE MY 4WD, AND FOR SOME REASON MY TURN SIGNAL DOES NOT WORK FOR STEADY ON. THE TURN SIGNAL WORKS FOR LANE CHANGES BUT NOT FOR STEADY ON TURNING.

Feb 04, 2021

STEERING POWER SUPPORT STOPPED WITHOUT WARNING DURING A TURN AT LOWER SPEED. CAR BECAME ALMOST IMPOSSIBLE TO CONTROL (TURN OR STEER). FAULT LIGHTS INCLUDED STABILITY, TRACTION, AND ENVIRONMENTAL CONTROL ERRORS CAME ON AS THE STEERING POWER SUPPORT TERMINATED. FUSE AND MECHANISM WERE UNDAMAGED. TURNING THE CAR ON AND OFF DID NOT REMOVE THE FAULT. VEHICLE DID THIS ANOTHER 3 TIMES, INCLUDING ONE AT HIGH SPEED OF 70 MPH ON HIGHWAY IN FAT LEFT LANE. HAD TO ALLOW FOR VEHICLE TO MERGE ACROSS 4 LANES OF INTERSTATE TRAFFIC TO SHOULDER AND EVENTUALLY SLOW DOWN. ALL COMPONENTS OF VEHICLE THEN TURN OFF AND MULTIPLE ATTEMPTS TO TURN OFF AND ON VEHICLE ARE REQUIRED WITH PROLONGED TERMS OF VEHICLE BEING LEFT OFF. *TR

May 31, 2014

STEERING,ENGINE

3 complaints

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering was difficult to steer. The vehicle was driven to the contact's residence. The contact stated that when the vehicle was parked, the vehicle lost motive power and would not restart. The contact The vehicle was diagnosed by an independent mechanic and was diagnosed with a failed water pump. The contact was informed that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Jun 13, 2024

For that pass 6 months my vehicle has had a check engine light on. Warning light will flash steering assist fault the the wheel locks up and vehicle comes to a holt. This problem has been happening on and off some days it’s fine some days this accurs. Recall #14S06

Oct 06, 2023

The power steering system has an intermittent electric connection and the steering wheel will jerk in opposite directions. There is a recall for the issue with similar year ford explorers but for has told me to contact nhtsa to see if this vehicle can be added to the list for the same issues. Also I am not able to smog it due to bad catalytic converters.

Jun 27, 2023

STRUCTURE,LATCHES/LOCKS/LINKAGES

3 complaints

The contact owns a 2013 Ford Explorer. The contact stated that the front driver's side exterior door handle cover and keyhole detached while opening. Additionally, the front driver's side door failed to latch, and the contact had to force the door to close. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 15V171000 (Structure) however, the VIN was not included in the recall. The failure mileage was approximately 106,000.

Mar 06, 2024

INTERIOR DRIVER AND PASSENGER DOOR LATCHES ARE LOOSE AND DON'T HAVE ANY RESISTANCE ON THEM. BECAUSE OF THIS THE DOORS CAN EASILY BE OPENED WITH VERY LITTLE EFFORT AT ANY SPEED. *TR

Apr 17, 2015

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT BOTH REAR DOORS WOULD NOT UNLATCH WITHOUT ASSISTANCE FROM THE DRIVER OR FRONT PASSENGER. THE CHILD LOCK WAS NOT ENGAGED. THE DEALER STATED THAT THIS WAS A NORMAL OCCURRENCE AND THAT THE VEHICLE WAS MANUFACTURED IN THAT MANNER. IN THE EVENT OF AN EMERGENCY, THE DRIVER AND REAR PASSENGERS WOULD BE TRAPPED IN THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

Mar 13, 2015

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

3 complaints

I have been going through multiple sites trying to figure out what is going on with my car. I have only had my vehicle for less than a year and I barely even gotten to drive it. I'm now realizing every recall on the vehicle which there was like 13 has not been repaired. And I also have 4 different numbers for the odometer when I when I bought the vehicle at a 177000 but everything is reading at a 169000. I also purchased the vehicle in June not July like the title says. Also one of the titles said plate's not allowed. When I looked it up I believe this is a fleet vehicle and it does not say that anywhere on my title or in my paperwork. It did come from Canada. Is there any way you could possibly help me out with any of this? Also I had broken fuses and missing fuses. I had the 4 dealership look at it and a mechanic look at it and they both told me it looked like someone messed around with the wiring in my car.

Apr 29, 2022

I HAVE A CHECK ENGINE LIGHT ON WAS TOLD IT WAS THE FUEL LID.IT NOW CHUGS AND SEEMS LIKE TRANSMISSION . WHEN IT RAINS WATER GETS IN CAR. WHICH GOES INTO OUR ELECTRICITY SYSTEM. OUR USB DOESNT WORK ALL THE TIME. MY CONTROLS FOR SUN ROOF DOES NOT WORK THE SCREEN IS STUCK OPEN. I AM ON MEDICEIN THAT I CAN NOT BE EXPOSED TO LIGHT. GAS PROBLEM STARTED RIGHT AFTER OIL CHANGE

Oct 09, 2020

RANDOMLY HONKS WITH AND WITH FOB IN OR NEAR CAR AND WITHOUT THE CAR RUNNING. CHECK ENGINE LIGHT COMES ON AFTER GETTING FUEL, AND SOMETIMES IT DOES NOT STOP THE GAS WHEN PUMPING.... SEND A CODE FOR SENSOR IN FUEL COMPARTMENT.... DOOR PANELS CRACK

Jul 25, 2018

SEATS

3 complaints

Heated and cooled seats stopped working with no warning.

Aug 20, 2021

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE THIRD ROW SEATS BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO FRONTIER FORD (3701 STEVENS CREEK BLVD, SANTA CLARA, CA 95051, (408) 241-1800) WHERE IT WAS DIAGNOSED THAT THE SEAT MOTOR AND SEAT HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. AN ENGINEER WAS INFORMED ABOUT THE FAILURE, BUT NO ACTION WAS TAKEN. THE VEHICLE WAS TAKEN TO SUNNYVALE FORD (650 E EL CAMINO REAL, SUNNYVALE, CA 94087, (408) 215-9949), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 67,000. THE VIN WAS INVALID.

Aug 20, 2019

FORD EXPLORER LIMITED WITH 2ND ROW CAPTAIN'S CHAIRS. THERE IS A BUTTON TO PUSH THAT LOWERS THE SEATBACK. THE SEATBACK COMES FORWARD WITH AN EXCESSIVE FORCE THAT COULD POSSIBLY CAUSE INJURY, ESPECIALLY TO A CHILD. THIS MOTION SHOULD BE DAMPERED TO PROVIDE A SAFE LOWERING OF THE SEATBACK. MY ADULT DAUGHTER WAS IN THE PROCESS OF LOWERING THE SEATBACK WHEN SHE WAS STRUCK IN THE HEAD. SHE SUFFERED A HEADACHE THAT LASTED TWO DAYS. I HAVE CONTACTED FORD MOTOR COMPANY, BUT THEY HAVE IGNORED MY CONTACT. *TR

Feb 11, 2013

Injuries: 1

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,STRUCTURE

3 complaints

BOTH DRIVER AND PASSENGER DOOR LOCK/LATCH MECHANISMS FAILED SHOWING CAR DOOR IS AJAR WHEN DOOR IS ACTUALLY SHUT. DRIVER DOOR LOCK ACTUATOR FAILED AROUND 30,000 MILES AND PASSENGER LOCK ACTUATOR FAILED AROUND 135000 MILES. WHEN DRIVING AT NIGHT, THE INTERIOR LIGHTS OF CAR CANNOT BE TURNED OFF UNTIL SPEED REACHES APPROXIMATELY 10 MPH. THIS LEADS TO UNSAFE DRIVING CONDITIONS AND LIMITS DRIVER VISIBILITY OUTSIDE OF CAR DUE TO GLARE.

Jan 20, 2020

DOOR AJAR IS ON EVEN WHEN THE DOOR IS CLOSE AND ALARM FOR THIS KEEPS GOING OFF ALSO THE INSIDE FRONT INTERIOR LIGHTS STAY ON.THIS IN ON GOING HAD IT FIX ONCE AND NOW ITS BACK AGAIN.WITH 24,000 MILES AND THOUSANDS WITH THE SAME PROBLEM THIS SHOULD BE A RECALL THIS HAPPENS WHEN YOU SHUT VEHICLE OFF AND WHEN DRIVING.

Jul 07, 2017

THE DRIVER SIDE "DOOR AJAR" ALARM IS CONSTANTLY ON, EVEN THOUGH THE DOOR IS FIRMLY CLOSED AND SECURE.THE ALARM KEEPS GOING OFF AND THE DOME LIGHT IS ON WHILE THE VEHICLE IS IN MOTION FOR A DANGEROUS PERIOD OF TIME. THIS SEEMS TO BE A COMMON AND DANGEROUS COMPLAINT FOR SIMILAR VEHICLES IN SIMILAR YEARS.ACCORDING TO WHAT I HAVE READ ONLINE AND WATCHED ONLINE THERE ARE A LOT OF LIKE VEHICLES OUT THERE WITH THIS PROBLEM.

Apr 13, 2016

POWER TRAIN,FUEL/PROPULSION SYSTEM

3 complaints

SINCE I'VE HAD THIS VEHICLE IT JERKS BACK AND CLICKS AS THE TRANSMISSION SWITCHES GEAR. NORMALLY BETWEEN 3 AND 4TH GEAR IT SEEMS. MORE IMPORTANTLY ITS OVERHEATING AND LEAKING COOLANT! SAME ISSUE AS FUSIONS AND OTHER SUV FORD OFFERS. THIS SEEMS TO ME LIKE A FIRE HAZARD THAT SHOULD BE RECALLED IN ALL FORDS. IT LEAKS WHEN PARKED. AND OVERHEATS IF THE AC IS IN USE. THE LEAK WAS OUT OF NOWHERE AND SUDDENLY. THE FUEL SENSOR IS ALSO WEAK. *TT*JB

Oct 03, 2019

PURSUANT TO NHTSA INVESTIGATION # EA 17-002 OPENED ON 7/27/17, I AM EXPERIENCING THE PERIODIC EXHAUST ODORS IN MY VEHICLE DETAILED IN THAT REPORT. ALL RELEVANT RECALLS HAVE BEEN PERFORMED, WHICH HAVE NOT FIXED THE PROBLEM.

Mar 20, 2019

WHILE DRIVING APPROXIMATELY 40MPH PREPARING TO MERGE ONTO FREEWAY I LOST ACCELERATION POWER AND VEHICLE DECELERATED TO 5MPH NEARLY CAUSING ACCIDENT. AFTER TURNING CAR OFF AND BACK ON IT RESUMED NORMAL OPERATION. LATER THAT DAY MY WIFE EXPERIENCED THE SAME PROBLEM. WE HAD VEHICLE TOWED TO FORD DEALERSHIP AND AFTER TWO DAYS THEY WERE PREPARED TO RETURN THE VEHICLE BECAUSE THE PROBLEM DID NOT PRESENT DURING THE TEST DRIVES. AFTER REFUSING TO TAKE IT BACK UNTIL THEY FIGURED IT OUT THE NEXT DAY WE WERE TOLD THAT THE THROTTLE BODY WAS "BAD". 2 DAYS LATER THE VEHICLE WAS "FIXED" AND RETURNED TO US. THE VERY NEXT MORNING WE HAD THE SAME PROBLEM WITH VEHICLE LOSING PROPULSION AND DECELERATING RAPIDLY. AFTER TAKING IT BACK TO THE THE DEALERSHIP WE WERE TOLD THAT THE "NEW" THROTTLE BODY THAT WAS INSTALLED WAS ALSO "BAD". AFTER ANOTHER 2 DAYS WE PICKED UP OUR CAR AND HAVE NOT HAD ANY PROBLEMS SO FAR.

Apr 27, 2016

ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

3 complaints

VEHICLE EXPERIENCING INTERMITTENT ENGINE SHUT OFF UNDER ALL DRIVING CONDITONS WHICH EXHIBITS A SERIOUS AND DANGEROUS SITUATION WHEN THE VEHICLE ABRUBTLY LOSES TOTAL POWER WHILE DRIVING. THIS HAS RECENTLY BEEN AN ISSUE IN THE PAST TWO WEEKS WHILE MY WIFE AND KIDS WERE DRIVING ON THE FREEWAY AT 70 MPH IN TRAFFIC. VEHICLE STARTED BACK UP ONCE THE IGNITION WAS TURNED COMPLETELY OFF AND WAITED A FEW MINUTES TO START THE VEHICLE BACK UP. THIS SCENARIO OCCURRED ON THE FREEWAY, IN TOWN DRIVING AND WHILE STOPPED AT TRAFFIC LIGHT. CONTACTED LOCAL FORD DEALERSHIP AND ALL THEY SAID WAS TO BRING IT IN. I HAD A MECHANIC CHECK IT OUT AND HE WAS UNABLE TO RETRIEVE ANY ENGINE CODES WHILE RUNNING AN ECU SCAN. THERE ARE SEVERAL COMPLAINTS NOTED ONLINE WITH OTHER FORD EXPLORER OWNERS WHO HAVE ATTRIBUTED IT TO A "TERRAIN MANAGEMENT" FAULT. THIS IS THE SAME DIAGNOSIS MY LOCAL MECHANIC CAME UP WITH. THIS RESULTS IN THE ENGINE CONTROL MODULE TO RECEIVE A THROTTLE POSITION IN THE WIDE OPEN INDICATION CAUSING THE VEHICLE TO SHUT OFF. THE VEHICLE IS CURRENTLY BEING OPERATED IN OAHU, HAWAII. I AM CURRENTLY DEPLOYED TO THE MIDDLE EAST SO I AM VERY CONCERNED FOR THE SAFETY OF MY FAMILY WHILE THIS IS THE ONLY MODE OF TRANSPORTATION AVAILABLE TO THEM.

May 22, 2019

MY EXPLORER HAS AN ISSUE WHEN STOPPED AND IN DRIVE WITH THE AC ON THE CAR PULLS/LUNGES FOWARD AS IF I HIT THE GAS/ ALSO WHEN IM PARKED AND THE AIR CON IS RUNNING AT SOME POINT THE ENGINE GOES DOWN BELOW 500 RPMS THEN KICKS UP TO 700 TO COMPENSATE THEN KICKS DOWN TO BELOW 500 , OVER AND OVER AGAIN. IF REV THE ENGINE A BIT, THEN IT GOES BACK DOWN TO NORMAL IDLE AND ITS FINE FOR MAYBE 10 MINUTES THEN DOES IT ALL OVER AGAIN. THIS CAN BE A SAFETY ISSUE AS THE CAR PULLS ITSELF FOWARD WITH NO HUMAN INTERACTION. THERE IS MULTIPLE WEBSITES DECLARING THIS IS A KNOWN ISSUE FOR THIS CAR. GOOGLE 2013 EXPLORER ROUGH AC IDLE YOU WILL SEE LOTS OF PEOPLE COMMENTING ON IT.

Apr 10, 2018

THE FIRST THING I NOTICED WAS THAT THE CAR FELT LIKE IT WAS SPUTTERING AND RUNNING ROUGHLY. WHEN I CAME TO A STOP LIGHT, IT RAN REALLY ROUGH AND JUST DIED. IT STARTED BACK UP AND I WAS ABLE TO DRIVE IT HOME. NOT KNOWING IF THE PROBLEM WAS JUST A FLUKE OR NOT, I DROVE IT THE NEXT DAY. AFTER HAVING GONE ABOUT 8 MILES, IT DID THE SAME THING AGAIN. THE ENGINE RUNS ROUGH AND THEN JUST DIES. IT ALSO HAPPENED TO MY HUSBAND AS HE LEFT OUR NEIGHBORHOOD. IT STARTED TO DIE ON HIM BUT HE PUT IT IN NEUTRAL AND GAVE IT GAS. HE TOOK IT TO THE LOCAL LINCOLN MERCURY (BAYWAY) ON GULF FREEWAY IN HOUSTON, TX. THEY KEPT IT FOR ALMOST 3 DAYS, COULD NOT FIND ANYTHING WRONG AND ONE OF THE SERVICE MANAGERS DROVE IT THE LAST DAY AND IT NEVER HAPPENED TO HIM SO PROBLEM WAS NOT FOUND. TODAY AS I WAS TRAVELING DOWN THE GULF FREEWAY (I-45) SERVICE ROAD I SLOWED DOWN FOR A LIGHT, THE CAR SPUTTERED AND DIED WHILE SITTING AT THE LIGHT. THE CAR WAS HARD TO START UP AND I WAS ABLE TO GET IT GOING AND TRYING TO DRIVE IT TO MCREE FORD WHERE I BOUGHT IT LAST SUMMER. IT STALLED AND I HAD TO HAVE IT TOWED TO DEALERSHIP. LAST WEEK WHEN I WAS DRIVING AROUND IN IT, THE WHOLE A/C SYSTEM TURNED OFF AND IT STARTED BLOWING HOT AIR. ALL THE A/C LIGHTS HAD GONE OUT. DON'T KNOW IF THAT WAS PART OF A PROBLEM OR NOT. *TR

May 15, 2014

STEERING,SUSPENSION,ELECTRONIC STABILITY CONTROL (ESC)

3 complaints

ISSUE ALREADY REPORTED.SEE NHTSA LD.NUMBER 11174395.VEHICLE IS AWD. CLUNKING NOISE COMING FROM FRONT AXIL AREA ONLY. CURRENT MILAGE86644.

Feb 10, 2019

I WAS BACKING UP FROM PARKING SPOT IN A CITY GARAGE AND WHEN I PLACE THE CAR IN DRIVE MY POWER ASSISTED STEERING (EPAS) FAILED. I GOT THE POWER STEERING FAULT ERROR, ADVANCETRAC ERROR AND TERRAIN MANAGEMENT ERROR. THE CAR WAS TOO DIFFICULT TO MANUALLY STEER ACTUALLY NEARLY IMPOSSIBLE. IT TOOK ALMOST 1 HOUR AND 2 GROWN BIG MEN TO MANUALLY STEER IT OUT OF THE GARAGE SO THAT IT COULD BE PUT ONTO A FLAT BED TOW TRUCK. FORD CLAIMS THAT MY VIN# NUMBER IS NOT PART OF THE RECALL (14S06) FOR THIS ISSUE. THE DEALERSHIP THAT I HAD IT TOWED TO HAS QUOTED ME AROUND $2,000 TO REPLACE THE STEERING RACK. THIS IS DEFINITELY A SAFETY HAZARD AND FORD NEED TO TAKES RESPONSIBILITY AND CORRECT THIS ISSUE.

Nov 13, 2015

WHILE DRIVING ON A HIGHWAY, MY STEERING BEGAN TO FEEL TIGHTER AND TIGHTER, WITH THE WHEEL HARDER TO TURN. SOON IT BEGAN TO REQUIRE A "PUSH" TO MAKE THE MOVEMENT OF THE WHEEL BEGIN. I PULLED OFF THE HIGHWAY AND THE DASH ALERTS CAME ON. ONE SAID, "SERVICE POWER STEERING NOW" AND ONE INDICATED THAT THE TRACTION CONTROL FUNCTION WAS OFF. THE MANUAL SAID I SHOULD SHUT OFF THE ENGINE AND IT WOULD RESET THESE. INSTEAD, THE STEERING LOCKED ENTIRELY. NO DEALERS WERE STILL OPEN THE NIGHT BEFORE THANKSGIVING, SO I TOOK THE VEHICLE TO A SHOP I'VE USED. THEY DIDN'T HAVE THE COMPUTER HOOKUPS NECESSARY SO I TOWED IT AGAIN TO ANOTHER SHOP. THEY "CLEARED" THE CODES, AND FOUND THE VEHICLE DID NOT MALFUNCTION AGAIN. THEY ALERTED ME TO THE RECALL, FORDS #14S06 THIS RECALL INCLUDED EXPLORES MADE BETWEEN MAY OF 2010 AND FEBRUARY 28, 2013. MY EXPLORER WAS MADE VERY SOON THEREAFTER, WITHIN DAYS, IN FACT. GIVEN THAT TIMING AND THE FACTS THAT INDICATE THAT MY VEHICLE SUFFERED THE SAME DEFECTS THE RECALL ADDRESSES, I FEEL MY VEHICLE REPAIR SHOULD BE COVERED BY FORD MOTOR COMPANY. FORD MOTOR COMPANY AND THE LOCAL DEALER ADVISE ME THAT SINCE MY VEHICLE IS NOT WITHIN THE PARAMETERS OF THE RECALL, THERE IS NOTHING THEY CAN DO FOR ME. I HEREBY SUBMIT MY PETITION FOR AN NHTSA INVESTIGATION INTO WHETHER FORD HAS MET IT'S OBLIGATIONS IN THIS MATTER. I HEREBY REQUEST THE RECALL MANAGEMENT DIVISION OF THE NHTSA TO ENSURE THAT THE SCOPE OF THE RECALL [FORD #14S06] IS ADEQUATE. I FEEL THE SCOPE FELL SHORT, IN MY CASE, BY A FEW DAYS, LEAVING MY VEHICLE DANGEROUSLY UNPROTECTED. I CANNOT REPAIR THIS DEFECT MYSELF. THERE IS NO DIAGNOSIS AVAILABLE FOR ME. THE DEFECT MAY BE IN THE SENSOR, OR IN THE POWER STEERING CONTROL MODULE, OR IN THE STEERING "RACK". THE LOCAL FORD DEALER ADVISES ME THAT THERE ARE NO "RACKS" AVAILABLE AT THIS TIME ANYWHERE. THE NHTSA IS MY ONLY HOPE.

Dec 07, 2014

SUSPENSION,POWER TRAIN,VEHICLE SPEED CONTROL

2 complaints

When Driving I started noticing that my steering wheel what getting harder to turn and it felt like it was lagging control. I could still turn and maneuver the steering wheel but the control overall was defiantly not safe. I stopped in at our mechanic and they test drove it. He stated that yes something was definably wrong with the steering system and he said it was hopefully the u-joint for control arm. We made any appointment for the next following week. I drove my explorer with extreme caution and the steering issue just got worse. I noticed that I now have a griding noise coming from my steering when I turn. This is a safety issue because it just going to seize up and I will not have any control over my vehicle. When I did finally did get my explorer into the mechanic the next following week he stated that I needed a new rack and pinion. I only have 140000 miles on my explorer. The cost was astronomical!!! $1700 for the rack and Pinon $600 in labor and a wheel alignment. and don't forget tax. That was a shocker!! I cant afford that kind of out of pocket expense. My vehicle vin does not fall into the recalled safety notice however this seems to be a big issues with the 2013 Ford Explores. My safely overall is the main issued!! I expect ford to follow through in how they manufacture its vehicles and maintenance products. Please include all explorers in the recall!!!!

Jul 26, 2025

FRONT SWAY BAR LINKS HAVE BEEN KNOCKING OVER 1 YEAR AGO. AT THE TIME MY CAR WAS ONLY 5 YEARS OLD. AT FIRST THE FORD DEALERSHIP THEY THOUGHT IT WAS VALVE BODY IN THE SUSPENSION THE FIRST TIME THEY CHECKED. EXPLORER WAS JERKING WHEN I SLOWED DOWN TO A STOP. THE SECOND TIME I TOOK IT IN THEY SAID IT WAS THE THROTTLE BODY. THEY REPLACED THAT BECAUSE I COMPLAINED THAT I HAVE HAD SO MANY PROBLEMS WITH A 5 TO 6 YEAR OLD CAR. ONLY HAS 77,000 MILES ON IT.

Aug 15, 2019

STEERING,ELECTRICAL SYSTEM,LANE DEPARTURE

2 complaints

Driving vehicle along highway, two alerts came on from the computer. Power steering warning, System advancetrac warning. Could hardly steer the vehicle appropriately. My vehicle does not fit in the May 17, 2010, and February 28, 2012, recall as it was manufactured in 08/12 so I cannot fix this issue. The vehicle is unsafe for travel and is just 6 months after the recall making me believe it is apart of the affected vehcile

May 29, 2025

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 10 - 12 MPH and turning and or veering to the right or the left, the steering wheel failed to redirect to center. The contact had to use an excessive amount of force to maneuver the steering wheel. There were no warning lights illuminated. The contact stated that most recently while pulling into a parking lot at approximately 5 MPH, the steering wheel became firm. The contact pulled into a parking space and the steering wheel seized with the "Service Power Steering Now" and "Lane Keeping System Malfunction Service Required," illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that due to the amount of sensors, the vehicle needed to be serviced by the dealer. The vehicle had not been taken to the dealer to be diagnosed or repaired. The dealer was contacted; however, immediately referred the contact to the manufacturer for assistance. The manufacturer was made aware of the failure, but a case was not opened. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 130,200.

May 28, 2024

STEERING,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

2 complaints

Service advancetrac light came on while driving. Lost all propulsion and power steering. Almost went off road around a curve due to no power steering. Ford dealership diagnosed it as faulty steering sensor. Had that replaced about 18 months ago, now this near accident just happened. Service trac light traction control light are both on with no propulsion or power steering. I’ve been doing research on this and this seems to happen to a lot of ford owners as ford is the only manufacturer to produce vehicles with advancetrac system. How has this not been a recall yet?

Feb 18, 2025

AS REPORTED TO FORD: WHAT IS YOUR VEHICLE SALES OR SERVICE ISSUE?:VIN: IFM5K8D85DGA40422 2013 FORD EXPLORER - I RECENTLY SHIPPED MY 2013 FORD EXPLORER TO AZERBAIJAN WHERE I AM SERVING THE U.S. GOVERNMENT. I HIRED A DRIVER WHO CONVEYED A PROBLEM TO ME REGARDING THE POWER STEERING AND SYNC SYSTEM. AFTER DOING SOME ONLINE RESEARCH, I BECAME AWARE OF THE RECALL FOR POWER STEERING PROBLEMS WHICH SEEM TO FIT THE SYMPTOMS RELATED TO ME. I DID NOT RECEIVE ANY TYPE OF NOTICE FROM FORD REGARDING THIS SERIOUS CONDITION. ALSO, THE SYNC SYSTEM IS BUGGY. I WAS INFORMED SOME TIME AGO OF A FUEL SYSTEM RECALL (I BELIEVE). THE VEHICLE HAS 19,750 MILES. A VEHICLE TIRE SENSOR FAULT HAS RECENTLY DISPLAYED. THERE IS A FORD DEALERSHIP IN BAKU AZERBAIJAN WHERE I LIVE. THE EXPLORER IS PART OF THEIR PRODUCT LINE. PLEASE INFORM ME WHAT I CAN EXPECT FROM FORD TO RESOLVE THE ISSUES DISCLOSED HERE EITHER UNDER WARRANTY, RECALL OBLIGATION, OR CUSTOMER CARE (WITHOUT EXPENSE TO ME). FURTHER, I WOULD APPRECIATE IF FORD U.S. WOULD COORDINATE THOSE RESOLUTION EFFORTS. WHAT ACTION HAS YOUR DEALER TAKEN TO ADDRESS THE ISSUE?:HAVE NOT CONTACTED DEALER. SUSPECT LANGUAGE BARRIERS WOULD COMPLICATE RESOLUTION EFFORTS. WHAT ASSISTANCE ARE YOU SEEKING FROM FORD MOTOR COMPANY?:COORDINATE ALL NECESSARY REPAIRS TO BE PERFORMED BY THE BAKU AZERBAIJAN FORD DEALER. PROVIDE A LOANER CAR WHILE VEHICLE IS BEING REPAIRED. BE MORE PROACTIVE IN INFORMING CUSTOMERS OF POTENTIALLY SERIOUS DEFECTS THAT HAVE RESULTED IN RECALL. ARE YOU THE OWNER OF THE VEHICLE :YES VIN : IFM5K8D85DGA40422 MILEAGE : 19,748 WHERE IS YOUR VEHICLE NOW : INPOSSESSION HAVE YOU CONTACTED THE DEALER :NO DEALER NAME :FORD BAKU AZERBAIJAN

Jan 16, 2016

STRUCTURE,VISIBILITY/WIPER

2 complaints

The windshield makes a loud cracking sound (for the last 4 months- this is how ong ive owned it) and a few weeks ago, the sound happened and the window cracked from the frame toward the center (about 7").

Jan 25, 2024

CONDITIONS: THE VEHICLE WAS IN MOTION. I WAS DRIVING ON A HIGHWAY. THERE WAS HEAVY RAIN. THERE IS TRIM MOLDING ON THE DRIVER'S AND PASSENGER'S SIDE OF THE WINDSHIELD OF THE 2013 FORD EXPLORER. WHILE DRIVING A FEW WEEKS AGO, THE DRIVER'S SIDE MOLDING FLEW OFF, LEAVING EXPOSED A STRIP OF WEATHER STRIPPING, WHICH WAS COVERED WITH A BLACKISH GLUE. AS A RESULT OF THE MOLDING HAVING FLOWN OFF, THE NOW UNSECURED WEATHER STRIPPING WAS REPEATEDLY HITTING THE WINDSHIELD LEAVING IT COVERED WITH THE STICKY RESIDUE FROM THE GLUE. WHILE THAT ON ITS OWN MAY NOT HAVE BEEN SO BAD, IT WAS RAINING AND THE AUTOMATIC WIPERS HAD ENGAGED. THIS RESULTED IN THE WEATHER STRIPPING GETTING CAUGHT UNDERNEATH ONE OF THE WIPERS AND SMEARING THE GLUE ACROSS THE WINDSHIELD RENDERING IT COMPLETELY IMPOSSIBLE TO SEE. THE COMBINATION OF THE GLUE FROM THE WEATHER STRIPPING COMPLETELY OBSCURING MY VISIBILITY, THE WIPERS BEING RENDERED WHOLLY INOPERABLE, AND THE HEAVY RAIN WAS A DEVASTATING COMBINATION. I WAS ON A HIGHWAY, DRIVING AT APPROXIMATELY 70 MILES PER HOUR, WITH MILD TO HEAVY TRAFFIC, WHILE IT WAS RAINING, AND IN THE SPAN OF LESS THAN FIVE SECONDS: (1) THE TRIM TO MY WINDSHIELD FLEW OFF IN TRAFFIC; (2) THE GLUE ON THE WEATHER STRIPPING THAT WAS HELD IN PLACE BY THE TRIM BEGAN REPEATEDLY FLAPPING ON THE WINDSHIELD; (3) THE WIPERS, ALREADY ENGAGED, GOT CAUGHT ON THE FLAPPING WEATHER STRIPPING, AND SMEARED THE GLUE ACROSS THE WINDSHIELD; AND (4) THE WIPERS WERE LEFT COMPLETELY INOPERABLE DUE TO THE WEATHER STRIPPING THAT THEY HAD GOTTEN CAUGHT ON. ESSENTIALLY, IN THE SPAN OF LESS THAN FIVE SECONDS, I WENT FROM BEING ABLE TO SEE AND DRIVE WITHOUT ISSUE TO HAVING TO DRIVE WITHOUT BEING ABLE TO SEE WHAT WAS IN FRONT OF ME.

Nov 20, 2017

Injuries: 1

ENGINE AND ENGINE COOLING,ENGINE

2 complaints

The contact owns a 2013 Ford Explorer. The contact stated while driving 30 MPH, the high engine temperature and the check engine warning lights illuminated. The contact took the vehicle to an independent mechanic where the vehicle was diagnosed and determined that the water pump needed to be replaced. The vehicle was not repaired. The contact called the local dealer and made them aware of the failure. The manufacturer had not been informed of the failure. The failure mileage was unknown.

May 17, 2023

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT NOTICED AN ABNORMAL EXHAUST ODOR INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE THE FAILURE MILEAGE AND VIN WERE UNKNOWN. UPDATED 05/10/17*LJ *CN

Feb 13, 2017

STRUCTURE,VISIBILITY

2 complaints

While I was driving the passenger side panel started to fly off. I pulled over to the side of the road and secured it. My husband placed black tape on it to hold it down until it gets repaired.

Feb 14, 2023

Rubber weatherstripping around windshield glass is coming off and hitting the windshield. I had the car inspected by Safelite Auto Glass and they said the windshield needs to come out so they can replace all the surrounding parts that are coming off and they will also have to replace the windshield, since it will probably break when they take it out. It will cost $759.67 to repair. Insurance will only cover it if there is a chip in the windshield the size of a dollar bill. I understand you are already investigating this problem and I need to know if you are going to recall my car before something worse happens. I don't want to have an accident because windshield parts are flying off my car and hitting others.

Feb 01, 2023

POWER TRAIN,ELECTRICAL SYSTEM

2 complaints

at any speed the Explorer would go into "limp Mode"....NO THROTTLE...Terrian Management Error would appear and the wrench sign,,,,,dash lights and terrain knob light would go off....at highway speeds, with no warning, this could be a deadly situation.....taken to our local Ford dealership.....they had no idea what happened....COULD DO NOTHING...after some research we decided to have them replace the THROTTLE BODY, at our "out of pocket" expense.....driven the car three times with no problems.....but after the first time it happened, to my wife, we went like 2 months without a problem...then it happened again...three more times before we took it in......YouTube is full of folks having the same problem....Explorers and F-150 trucks......you can stop and turn the car off...wait about 20 secs and restart...everything was back to normal...TIL THE NEXT TIME.....my Wife refuses to drive the car again til it is FIXED.....I drive it twice a week only....2013 Ford Explorer LTD....V6

Feb 09, 2023

WHEN I SHIFT IT TO PARK. IT DOESN'T RECOGNIZE IT AND WHEN YOU TURN OF THE CAR. A SIGN COMES UP ON THE DASH SCREEN SAYING 'SHIFT INTO PARK'. AND IT DRAINS YOUR BATTERY BECAUSE THE SYSTEM IS WAITING FOR YOU TO SHIFT IT. ALSO YOU CAN'T USE THE FACTORY REMOTE START.

Jun 25, 2019

POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

2 complaints

As stated in the 2 of the articles in this year make and model range 2013-2018 Ford explorer. The car has been up to date with maintenance, after a couple thousand miles after the oil changed was. I then took the car to a mechanic shop and was told the water pump and thermostat were failing. I stopped driving the car and decided to take it to a ford dealer. After visiting Palmetto Ford in Miami. I was told the car did not have an open recall for this vin and they did not cover it. It is evident that the problem has been present in many ford explorers in this year and has been a safety concern since the car overheats while on the road. I will need to have a recall placed on my vin number so that i can take this to a ford dealer and get it resolved asap so that i can get back to my normal living as I do not have a transportation and happen to be losing time from work and spending money in rides. My vin number is provided in this report Vin: [XXX] 2013 Ford Explorer Limited Recall 16v925000 (engine and engine cooling) https://www.bing.com/search?q=2013+ford+explorer+water+pump+recall&cvid=744c57e549d049c2bbcd35d89655cedd&aqs=edge.0.0l3.8405j0j1&pglt=41&FORM=ANNTA1&PC=U531 https://www.carproblemzoo.com/ford/explorer/water-pump-problems.php#:~:text=The%20contact%20reference%20manufacturer%20recall%20number%3A%2016s46%20campaign,not%20assist.%20The%20failure%20mileage%20was%20approximately%2065%2C000. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Sep 16, 2022

DRIVING AT 55MPH ON A HIGHWAY MY FORD EXPLORER SPORT 2013 COMPLETELY SHUT OFF AND A AMBER WRENCH CAME ON ALONG WITH 2 MORE WARNINGS (TERRAIN MANAGEMENT SYSTEM FAULT AND SERVICE TRACTION SYSTEM LIGHT). I WAS ABLE TO PULL OVER AND RESTART THE VEHICLE, BUT IT DID IT 2-3 TIMES THE SAME NIGHT. LUCKILY I WAS ABLE TO GET IT TO THE DEALERSHIP THE SAME DAY WITHOUT CAUSING AN ACCIDENT. I CAN'T IMAGINE WHAT WOULD OF HAPPENED ON A INTERSTATE AT A HIGHER SPEED.

Dec 18, 2017

ENGINE AND ENGINE COOLING,UNKNOWN OR OTHER

2 complaints

The contact owns a 2013 Ford explore. The contact stated while driving 65 MPH the vehicle engine stop warning lights turned on. The engine started overheating and the contact pulled over and added water. The contact drove the vehicle to the dealer. The vehicle was not repaired. The manufacture was notified. The failure mileage was 72,000

Apr 21, 2022

WHEN ACCELERATING A STONG EXHAUST SMELL IS PRESENT IN THE VEHICLE CABIN. THIS IS MOST PRONOUNCED DURING A LONG ACCELERATION I.E. WHEN ENTERING A HIGHWAY. FOLLOWING A PERIOD OF ACCELERATION WE NEED TO OPEN THE WINDOWS TO PURGE THE EXHAUST FROM THE CABIN. THIS IS REGARDLESS OF THE HEATING/COOLING SYSTEM BEING ON OR OFF, OR IF THE RECIRCULATION FEATURE IS ENABLED. THE DEALERSHIP IMPLEMENTED A TECHNICAL SERVICE BULLETIN FOR THIS CONDITION AND IT HAD NO IMPROVEMENT. *JS

Jul 07, 2014

STEERING,BACK OVER PREVENTION

2 complaints

VEHICLE STEERING WHEEL HAS BECOME INCREASINGLY HARD TO TURN. WHEN I TRY TO TURN THE STEERING WHEEL, IT FEELS LIKE THE STEERING WHEEL BECOMES STUCK IN THAT TURNED POSITION ALMOST CAUSING ME TO HIT THINGS. VEHICLE DRIVES LIKE IT HAS MANUAL STEERING AND NOT POWER STEERING. NO WARNING LIGHTS SO FAR ON DASH. ISSUES HAPPEN DURING DRIVING ON HIGHWAYS AND CITY STREETS.

Jan 16, 2021

AFTER AN ALL DAY EVENT, I GOT INTO THE CAR, STARTED IT AS USUAL, BUT THE POWER STEERING WOULD NOT WORK. THERE WAS A WARNING ON THE DASH, SO I TOOK IT TO A LOCAL MECHANIC. HE HOOKED IT UP TO THE COMPUTER, AND DID A SCAN, WHICH SHOWED SEVERAL CODES RELATED TO POWER STEERING ISSUE. I DO RECALL ON THE DRIVE TO THE EVENT, MY NAVIGATION WENT OUT, WITH A WARNING THAT SD NAV CARD IS NOT WORKING, AND MY PHONE WOULD NOT CONNECT TO THE SYSTEM VIA THE CABLE. MECHANIC RESET THE CODE TO TEST IT OUT. THIS HAS ACTIVATED THE POWER STEERING, RADIO, AND EVEN THE BACK UP CAMERA. YES, BACK UP CAMERA WOULD ONLY WORK PERIODICALLY, SO I THOUGHT IT WAS CAMERA ITSELF. I'M WORRIED POWER STEERING WILL GO OUT DURING THE NORMAL DRIVE. IS THERE ANY RECALL ON POWER STEERING OR ELECTRICAL ISSUES?

Oct 11, 2019

ELECTRICAL SYSTEM,SEAT BELTS,STRUCTURE

2 complaints

WATER LEAKING IN THROUGH 3RD ROW DRIVER SIDE SEATBELT, LEAKS DOWN TO POWERFOLD ELECTRICAL WIRING, AND ACCUMULATES UNDER SEAT/CARPET AND INTO SPARE TIRE WELL. THE WATER COMING INTO CONTACT WITH THE ELECTRICAL WIRING CAN CAUSE GREAT HARM TO NY CHILDREN WHO SIT BACK THERE. THE WATER ON CARPET CAUSES MOLD AND MILDEW WHICH IS A HAZARD TO OUT HEALTH. THE WATER IN SPARE TIRE WELL CAN CAUSE RUST AND SUBSEQUENT EXHAUST FUMES TO ENTER INTO CABIN.

Dec 09, 2020

THE PASSENGER SIDE SEAT BELT IN THE SECOND ROW REFUSED TO LATCH WHILE THE VEHICLE WAS STATIONARY OR IN MOTION. THE DEALERSHIP STATED THAT IT WAS NOT COVERED UNDER OUR WARRANTY. THE SUN/MOON ROOF HAS LEAKED ON SEVERAL OCCASIONS CAUSING ME TO PAY OUT OF POCKET FOR REPAIRS. THE REPAIR SHOP INDICATED THAT WE SHOULD BLOW AIR INTO THE TUBES TO KEEP THEM CLEAR EVEN THOUGH WE ALWAYS PARK IN THE GARAGE AND AT WORK THERE ARE NO TREES AROUND THE PARKING LOT TO HAVE ANYTHING BE ABLE TO GET INTO THE DRAIN TUBES. I HAVE OWNED SEVERAL VEHICLES WITH SUN ROOFS AND NEVER HAD THEM LEAK OR NEED TO BE BLOWN OUT EVEN WHEN THEY WERE STORED 100%V OUTSIDE. AGAIN NOT COVERED BY WARRANTY EVEN THOUGH WE HAD LESS THAN 40K MILES AND A FORD CERTIFIED PRE-OWNED WARRANTY. THIS IS A BAD DESIGN AND SHOULD BE A RECALL. THE SUN ROOF WAS STUCK OPEN ON 3 OCCASIONS. THE DRIVER SIDE WINDOW TRIM PILLAR FLEW OFF WHEN I WAS DRIVING DOWN THE HIGHWAY. I WAS TOLD THAT IT WAS NOT COVERED BY WARRANTY AND HAD TO PAY OUT OF POCKET TO HAVE IT REPLACED AT THE DEALERSHIP. IT IS NOW COMING LOOSE AGAIN AND I DO NOT EXPECT IT TO LAST MUCH LONGER WITH HOW LOOSE IT IS. IT IS A DANGER TO ANYONE DRIVING BEHIND ME AS IT COULD FLY OFF AND CAUSE AN ACCIDENT. THIS IS A BAD DESIGN AND SHOULD BE A RECALL. THESE EVENTS HAPPENED OVER MULTIPLE DATES BUT WE WERE NOT AWARE OF A WAY TO COMPLAIN ABOUT ALL OF THESE PROBLEMS AS WE WERE TOLD THEY WERE NOT COVERED UNDER THE WARRANTY.

Apr 05, 2018

STEERING,ELECTRICAL SYSTEM,ENGINE

2 complaints

ANYTIME I DRIVE THIS VEHICLE IN RAIN OR WET ROADS THE MAIN BELT SLIPS AND SQUEALS. THE RESULT IS MAJOR LOSS OF POWER ON MANY OCCASIONS. MY DASH LIGHTS UP LIKE A CHRISTMAS TREE, I LOSE POWER TO STEERING, WIPERS, FANS, ETC. THE BELT SLIPPING IS CAUSING THE ALTERNATOR NOT TO FUNCTION WHICH IN TURNS CAUSES LOSS OF POWER. IT'S ALWAYS WHEN IT'S WET WHICH IS EVEN SCARIER BC I HAVE LOST STEERING AND ENGINE POWER. THIS HAPPENS ON ANY ROADS WHILE THE ENGINE IS UNDER A LOAD.

Jul 10, 2020

ON 2 SEPARATE OCCASIONS THE TRUCK LOSES POWER WHILE DRIVING. THIS EFFECTS THE ENGINE, POWER STEERING BASICALLY ANYTHING THAT USES POWER. THIS HAS HAPPENED WHILE DRIVING 65MPH AND 35-40MPH. ONE TIME IT HAPPENED ON A STREET, THE OTHER TIME WAS WHILE DRIVING ON THE HIGHWAY. THIS IS VERY DANGEROUS.

Jan 25, 2020

ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM

2 complaints

THROTTLEBODY P2111 CODE. LOSS OF ENGINE POWER. NOT COVERED BY FACTORY SERVICE BULLETIN 13N03. WHY NOT?

Aug 28, 2019

"TAKATA RECALL" ODOR PROBLEM WHEN ACCELERATING. MY CHILD WAS DIAGNOSE BEING ON THE SPECTRUM. MIGHT BE BECAUSE OF THE CARBON MONOXIDE WHO KNOWS. THERE IS ALSO A LEAK ON BOTH REAR SEAT BELTS MY KIDS ALWAYS GET DRETCHED WITH WATER RUNNING DOWN THEIR CAR SEAT AND CLOTHES. CATCHING COLDS AND PNEUMONIA. SO FRUSTRATING

Jul 04, 2019

EXTERIOR LIGHTING,UNKNOWN OR OTHER

2 complaints

DOOR AJAR NOTIFICATION REMAINS ON WHEN ALL DOORS ARE CLOSED AND VEHICLE IS IN MOTION. ALERT TONE WILL SOUND WHEN VEHICLE STARTS MOVING OR COMES TO A STOP. AUTO DOOR LOCKS WILL NOT FUNCTION OR DOORS WILL NOT REMAIN LOCKED. INTERIOR DOME LIGHTS REMAIN ON UNTIL VEHICLE STARTS MOTION. THE VEHICLE WAS SERVICED BY FORD AND SENSORS CLEANED UNDER WARRANTY AT 25K MILES. FIX LASTED ABOUT 4 MONTHS. CURRENT MILEAGE 67K.

May 06, 2019

THE DOOR SENSOR INDICATES THE DOOR IS OPEN WHEN IN REALITY IT IS CLOSED. THIS CAUSES A WARNING BELL THAT DOES NOT CEASE AND KEEPS THE DOME LIGHT ILLUMINATED. THIS CONDITION ALSO CAUSES THE ALARM SYSTEM TO GO OFF RESULTING AT TIMES IN A POLICE RESPONSE. IN ORDER TO ALLEVIATE THE PROBLEM YOU MUST SHUT THE DOOR REPEATEDLY, SOMETIMES A DOZEN TIMES OR MORE. THIS ALSO HAS RUN THE BATTERY DOWN DUE TO THE DOME LIGHTS AND ACCESSORIES STAYING ON. APART FROMT HE OBVIOUS FRUSTRATION THIS PROBLEM IS POTENTIALLY DANGEROUS. THIS IS NOT A ONE TIME THING BUT A CHRONIC AND REPEATED PROBLEM THAT HAS NO REAL RESOLUTION. I SEE OTHER FORD USERS ARE EXPERIENCING SIMILAR PROBLEMS WITH THEIR FORD EXPLORERS.

Aug 08, 2016

ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

2 complaints

POWER STEERING ASSIST FAULT. CAUSING LOSS OF POWER STEERING ALMOST CAUSING A ACCIDENT WAS ABLE TO PULL TO SIDE OF ROAD UNABLE TO STEER THE VEHICLE. OTHERS HAVE HAD THIS AND SOME RECALLED BUT NOT ALL. THIS RECALL NEEDS TO BE EXTENDED BEFORE SOMEONE DIES. CITY STREET. I CAN'T IMAGINE BEING ON A FREEWAY IN PHOENIX WHEN THIS HAPPENED.

Apr 17, 2019

POWER STEERING ASSIST CAME ON AS I WAS DRIVING AND LOST STEERING. VERY DANGEROUS

Apr 16, 2019

SEAT BELTS,SEATS,UNKNOWN OR OTHER

2 complaints

RAIN WATER LEAKING INTO THE VEHICLES BACK HATCH AND COMING THROUGH THE SEAT BELTS, CAUSING WET SEAT BELTS, SEATS, SPARE TIRE EQUIPMENT, AND PERSONAL AND ITEMS IN CARGO AREA.

Apr 12, 2019

WHEN IT RAINS, WATER POURS IN FROM DRIVER SIDE 3RD ROW SEAT BELT. APPARENTLY THIS IS A COMMON PROBLEM ON FORD EXPLORERS DUE TO POOR WELDING ISSUES, YET NOTHING HAS BEEN DONE ABOUT IT. I AM CONCERNED ABOUT FUTURE MOLD AND MILDEW ISSUES IN THE CAR. I DRIVE AROUND 3 YOUNG CHILDREN AND DO NOT WANT ANY HEALTH ISSUES BECAUSE OF THIS FLAW. FORD NEEDS TO STEP UP AND ISSUE A RECALL SO IT CAN BE FIXED. I DO NOT HAVE THOUSANDS OF DOLLARS TO FIX THEIR WELDING MISTAKES.

Oct 29, 2018

SERVICE BRAKES,FUEL/PROPULSION SYSTEM

2 complaints

I ATTEMPTED TO SLOW THE VEHICLE, PREPARING TO STOP. I WAS TRAVELING BETWEEN 65/70 MPH. WHEN PRESSING ON THE BREAKS THE VEHICLE DID NOT SLOW DOWN. I PUMPED THE BREAKS. THE CARS IN FRONT OF ME WHERE AT A STOP AND GETTING CLOSER VERY QUICKLY. I PUSHED AS HARD AS I COULD ON THE BREAK AND THEN TRIED TO PUSH ON THE EMERGENCY BREAK LOCATED ON THE FLOOR. IT ONLY KICKED BACK. SECONDS LATER I HAD A DIRECT IMPACT WITH THE VEHICLE IN FRONT OF ME. AIRBAG DEPLOYED! THERE ARE NO SKID MARKS ON THE ROAD! THE VEHICLE WOULD NOT STOP!!!

Mar 07, 2019

Crash: 1

Injuries: 2

I HAVE HAD MY EXPLORER AT THE DEALERSHIP TWICE SINCE I PURCHASED IT REGARDS THE FRONT DRIVE SIDE BRAKES. THEY PUT ON A NEW ROTOR AND BRAKE. ISSUE IS STILL ON GOING. STILL MAKING A BAD SOUND ON THAT SIDE. ISSUE 2: WHEN EVER I ACCELERATE TO PASS OTHER CAR OR TO MERGE ONTO THE INTERSTATE THE EXHAUST SMELL WITHIN THE VEHICLE IS HORRIBLE. MY CHILDREN AND I HAVE BEEN SUFFERING FROM HORRIBLE HEADACHES. I HAVE A FEELING WE ARE BREATHING IN CARBON MONOXIDE. I WILL BE TAKING IT TO THE DEALER TOMORROW.

Feb 22, 2017

STEERING,STRUCTURE

2 complaints

I PURCHASED THIS VEHICLE NEW FROM THE FORD DEALER IN 2013. FIRST ISSUE, FRONT EDGE OF HOOD THE PAINT HAS BEEN BUBBLING AND COMING OFF. RUST IS UNDERNEATH. FORD REFUSED TO DO ANYTHING ABOUT IT. SECOND ISSUE AND MOST IMPORTANT, WE HAVE BEEN LOSING THE POWER STEERING FUNCTION WHILE DRIVING, THIS HAS CAUSED ERRATIC STEERING AS THE ELECTRIC POWER STEERING SEEMS TO TURN ON AND OFF. THE STEERING WILL BIND AND WHEN YOU TRY TO CONTROL THE VEHICLE AND OVER COMPENSATE AND THE ELECTRIC STEERING RE-ENGAGES, I'M ALL OVER THE ROAD. MY VEHICLE WAS NOT PART OF THE RECALL AND FORD REFUSES TO DO ANYTHING ABOUT THE ISSUE OTHER THAN FIX IT FOR $1900-$2300.

Jul 14, 2018

PAINT BUBBLES ON HOOD INSIDE AND OUT WITH CORROSION, 2) POWER STEERING FAILING, RECALL FOR ISSUE IN EFFECT, BUT, NOT MINE HAVE TO PAY $2000 FOR REPAIRS, UNABLE TO STEER WHILE DRIVING LOW SPEED

Mar 10, 2016

EXTERIOR LIGHTING,FUEL/PROPULSION SYSTEM

2 complaints

THROTTLE POSITION. FUEL PEDDLE DOESN'T ALWAYS ACCELERATE WHEN BEING PUSHED. AS I PULL OUT THE CAR MAY ACCELERATE OR MAY NOT. SOMETIMES IT SUDDENLY LURCHES. VERY SCARY WHEN CROSSING THROUGH TRAFFIC. MY MECHANIC SAID IT'S GOING TO BE ME T-BONED.

Jul 11, 2018

TURN SIGNALS MALFUNCTIONED CONSTANTLY. PROBLEM ALLEGEDLY CAUSED BY FAULTY INSTALLATION OF BOTH WIRING HARNESSES AT FACTORY. BOTH WERE REPLACED. SECOND VEHICLE IN OUR FLEET WITH THIS PROBLEM. VEHICLE STARTED LOSING ACCELERATION; PROBLEM TRACED TO FAULTY THROTTLE BODY. SECOND VEHICLE IN OUR FLEET WITH THIS PROBLEM.

Aug 05, 2016

PARKING BRAKE

2 complaints

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE PARKING BRAKE FAILED TO ENGAGE. A LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 43,000.

Feb 26, 2018

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE PARKING BRAKE MALFUNCTIONED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE PARKING BRAKE ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 66,000. UPDATED 01/04/17*LJ THE CONSUMER STATED THE PARKING BRAKE WOULD NOT HOLD WHEN IT WAS PUSHED DOWN. THE DEALER REPLACED THE ENTIRE BRAKE ASSEMBLY TO FIX THE PROBLEM, EVEN THOUGH IT WAS A PLASTIC PART THAT FAILED. UPDATED 01/05/17.*JB

Nov 07, 2016

ENGINE AND ENGINE COOLING,FUEL/PROPULSION SYSTEM

2 complaints

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE VEHICLE WAS ON AN INCLINE WITH THE ACCELERATOR PEDAL DEPRESSED, THE ODOR OF CARBON MONOXIDE ENTERED THROUGH THE CABIN WITHOUT WARNING. WHILE THE AIR CONDITIONER WAS IN RECIRCULATION MODE, THE CONTACT ATTEMPTED TO ACCELERATE PAST OTHER VEHICLES AND THE ABNORMAL ODOR WAS NOTICED. THE DEALER (ED SHULTS FORD-LINCOLN, 2258 WASHINGTON ST, JAMESTOWN, NY, 14701 716-484-0121) WAS CONTACTED FOUR YEARS AGO (ONE YEAR AFTER PURCHASING THE VEHICLE) IN REFERENCE TO THE ABNORMAL ODOR. THE CONTACT WAS INFORMED THAT THERE WAS NO OPEN RECALL. THE VEHICLE WAS NOT TAKEN TO A DEALER OR MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 10...UPDATED 09/28/17 * UPDATED 10/27/2017*JS

Aug 07, 2017

I AM REPORTING AN EMISSION ISSUE WITH THIS VEHICLE AND THE PREVIOUS ONE I HAD WITH SAME ISSUE. SOMETHING NEEDS TO BE DONE TO MAKE THIS NOT HAPPEN TO ANYONE ELSE. I AM BREATHING EXHAUST FUMES IN THE CABIN AT HARD ACCELERATION THROUGH THE AC SYSTEM ALL THE TIME EVEN AFTER THEY SO CALLED FIXED THIS VEHICLE. EVEN WITH MODERATE ACCELERATION PASSING SOMEONE. I AM GOING THROUGH THE LEMON LAW AT THIS TIME. THE SMELL IS SO BAD IT IS GIVING ME HEADACHES ALL DAY AND NIGHT AND EFFECTING MY HEALTH. IF IT IS IN TWO VEHICLES THEN IT IS IN ALL OF THEM FORD NEEDS TO FIX THIS PROBLEM PERIOD NOT PART FIX IT. I WAS TOLD BY FLORIDA ATTORNEY GENERALS ATTORNEY TO REPORT THIS TO YOU. *TR

Mar 15, 2013

STRUCTURE,UNKNOWN OR OTHER,ENGINE

2 complaints

THE VEHICLE WAS TESTED AND FOUND TO HAVE 10 PPM OF CO IN THE INTERIOR.

Jul 31, 2017

WE BOUGHT THE VEHICLE USED AND WITH 48 HOURS NOTICED AN EXHAUST SMELL INSIDE CABIN WHEN SITTING AT A TRAFFIC LIGHT OR STOP SIGN.

Mar 18, 2017

STEERING,SUSPENSION,POWER TRAIN

2 complaints

EXITING FROM PARKING LOT AND SPEED OF ABOUT 15 MPH ON A STRAIGHT ROAD, NO POT HOLES, AT ABOUT 100 FT FROM THE PARKING EXIT, IT HIT AN ELECTRIC POST. LEFT FRONT SUSPENSION, FENDER, WHEELS,PILLARS, ROCKER & FLOOR, RADIATOR SUPPORT, FRONT LAMPS, HOOD,STEERING ROCK, CRADLE, TRANSMISSION TRANSFER CASE, FRONT DOOR AND MANY MORE DAMAGE. ALL ARE IN LEFT SIDE. I CHECKED THE VIN BUT IT IS NOT ON RECALL FOR POWER STEERING PROBLEM HOWEVER I SUSPECT POWER STEERING WAS THE CAUSED OF ACCIDENT. IT IS A MAJOR DAMAGED AND THE INSURANCE IS NOT YET DECIDED IF REPAIR OR TOTAL WRECK. I ASKED THE FORD DEALERSHIP TO SEE ON THE DIAGNOSTIC COMPUTER OF THE VEHICLE BUT UP TO NOW THEY HAVE NOT YET CHECK. *TR

Mar 28, 2015

Crash: 1

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE TRAVELING 65 MPH, THE STEERING WHEEL SEIZED. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE TO THE SIDE OF THE HIGHWAY. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE PROBLEM COULD HAVE BEEN WITH THE STEERING, AXLE OR THE TRANSMISSION. THE DEALER DID NOT HAVE SPECIFICS PERTAINING TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGES WERE 2,000. *TR

May 08, 2013

ENGINE AND ENGINE COOLING,POWER TRAIN

2 complaints

UPON MODERATE OR HARD ACCELERATION, A STRONG BURNT OR EXHAUST SMELL ENTERS THE CABIN. *TR

Jun 26, 2014

EVERY TIME I GIVE AN 'OPEN THROTTLE', OR HARD ACCELERATION ON MY VEHICLE THERE IS A FOUL SMELL THAT ENTERS THE CABIN VIA THE AIR CONDITION VENTS. I HAD THE ISSUE LOOKED INTO BY MY FORD DEALER AFTER THE PROBLEM STARTED. THE DEALER ACTED LIKE THEY HAVE NEVER HEARD OF THE COMPLAINT BUT AFTER READING VARIOUS THREADS ON THE INTERNET IT APPEARS A LOT OF OTHER PEOPLE HAVE HAD THE SAME ISSUE. AFTER SOME RESEARCH I'VE LEARNED THAT THE SMELL IS ACTUALLY EXHAUST FUMES ENTERING THE CABIN. FORD ACKNOWLEDGES THE ISSUE BUT STATES THE AMOUNT OF EXHAUST FUMES ARE NOT ENOUGH TO BECOME TOXIC. I AM VERY CONCERNED OF THIS ISSUE AND FORD NEEDS TO FIX THE PROBLEM. *TR

Jun 22, 2014

STEERING,SUSPENSION,ENGINE

1 complaint

I was leaving the store pulled out on a main road in town about to head on the highway. My steering wheel locked and would hardly move with all my strength and the help of my significant other we pulled back into the store parking lot rarely missing hitting several vehicles in the process. I had my children with me at the time in this vehicle as well. The power steering assist fault message popped up. I had the vehicle towed to Ford Groves and after a diagnostic test was ran I was told it was my steering gear and the entire steering column needed to be replaced. The second opinion I got said it was the rack and pinion needing to be replaced. After doing research I found other reports of other 2013 ford explorer owners having wrecks due to this some with the same edition as myself (limited). There are recalls for the steering on 2013 ford explorer but not the limited. I need my edition to be added because this is clearly happening here as well. This was very dangerous when I explained to the dealership about the recalls they told me this was not accurate and was the wrong information. This was random and happened out of no where my vehicle was fine prior to this. Yes the vehicle is available upon request for inspection

Dec 03, 2025

ELECTRICAL SYSTEM,VISIBILITY/WIPER,BACK OVER PREVENTION

1 complaint

Backup camera doesn't always work. It displays a black screen alot of times.

Nov 08, 2025

STRUCTURE,BACK OVER PREVENTION

1 complaint

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, preventing the driver from safely operating the vehicle. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that on a separate occasion, the driver's side A-pillar trim detached from the vehicle and was loose. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

Oct 16, 2025

SUSPENSION,POWER TRAIN

1 complaint

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the PTU. The contact was also informed that the rear differential needed to be refilled. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V537000 (Suspension), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 93,000.

Sep 10, 2025

POWER TRAIN,LANE DEPARTURE

1 complaint

My water pump started having a small leak about 2 weeks ago to where I had to put water in to get to work and then again to get home. I contacted Ford to inquire about a cost for this repair and was told they had to diagnose first. Then on Friday Aug 1st my children and I were driving on the interstate and had just gotten off at our exit and the car died in the middle of busy traffic. After waiting for the car to cool, the water was added and I took the car to a Ford dealership. If I had been on the interstate when this happened we would’ve been in a serious if not deadly accident. The leak needs looked into to see if it’s a faulty pump. I’m now looking at a complete engine repair over a leak. Also the back passenger door frame is a blind spot for us who are 5’5.

Aug 04, 2025

FORWARD COLLISION AVOIDANCE,LANE DEPARTURE,BACK OVER PREVENTION

1 complaint

The contact owns a 2013 Ford Explorer. The contact stated that on several occasions while in reverse(R), the back over prevention camera went black and remained black. The contact stated that occasionally while driving the message “Camera Unavailable - Please Contact Dealer" message was displayed. The contact stated that on several other occasions, while driving at various speeds or while in reverse(R), there was a beeping notification was heard and a message that a "Vehicle was coming from the left or right side" was displayed without a vehicle being nearby. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 144,000.

Jul 07, 2025

UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE

1 complaint

Check engine light goes on and off. May stay on a day or 2 but goes back off. When I get it checked no mechanic seems to know why. Same with the check charging system light that comes on. Also, the trim on the outside kept coming out, hitting my passenger side window and cracking it. It has completely come off 2 days ago. Rain is getting in my car. Back tires keep losing air. There was an issue with getting an alignment due to incorrect hardware and wiring. There is a safety recall for this.

Jun 07, 2025

ELECTRICAL SYSTEM,STRUCTURE,SEATS

1 complaint

The contact owns a 2013 Ford Explorer. The contact stated that while it was raining, water was leaking into the vehicle through the front windshield. While making a turn, water entered the vehicle, and the front seat passenger became wet. The seat was damaged by the water. There were no warning lights illuminated. The contact ordered a power window switch online. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The failure mileage was approximately 70,000. Parts distribution disconnect.

Mar 28, 2025

EXTERIOR LIGHTING,SERVICE BRAKES,ENGINE

1 complaint

FAILURE BREAK SYSTEMS, FAILURE BREAK SYSTEMS

Jan 12, 2025

STEERING,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER

1 complaint

Our steering wheel locked when we were about to leave our destination and drive back an hour to go home.

Nov 26, 2024

ELECTRICAL SYSTEM,SEATS,ENGINE

1 complaint

The heat in my 2013 Ford Explorer won't work. The Rad fan isn't working so any antifreeze I put in is gone after 1 trip to the store. It's burning it. The sunroof has never opened fully, it wobbles. The electrical is shot on it. There are so many safety issues with this vehicle and I see I'm not the only one but yet I search my Vin and there are no recalls that's not right

Oct 26, 2024

SERVICE BRAKES, HYDRAULIC,TRACTION CONTROL SYSTEM

1 complaint

The contact owns a 2013 Ford Explorer. The contact stated that upon starting the vehicle, the ABS, traction control, and several other unknown warning lights were illuminated. The contact took the vehicle to an independent mechanic where a diagnostic test was performed. The contact stated that the brake lines were flushed, and brake fluid was added to the vehicle; however, the failure returned several days after the repair. The vehicle was taken back to the mechanic where an ABS pump fault code was retrieved. The contact was then informed that the part needed to repair the vehicle was on backorder. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 65,000.

Sep 24, 2024

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER

1 complaint

When I was driving suddenly vehicle shakes and gas/acceleration paddle stopped working middle of the road. I pulled my car side of the road, put it in park and turn off vehicle and start it back on gas/acceleration paddle work again. Problem is this happened several times last few weeks.

Sep 03, 2024

SUSPENSION,STRUCTURE,LATCHES/LOCKS/LINKAGES

1 complaint

See attached document for complaint.

Aug 22, 2024

POWER TRAIN,SERVICE BRAKES

1 complaint

Unknown. Vehicle disengaged from park to neutral while in garage after vehicle was shutoff (approximately 3-5 minutes ). Vehicle rolled out of garage crossed the street and stopped in neighbors yard. No damage occurred. Incident happened within the last hour, so nothing has been inspected as of yet. I have been hearing an electronic hum with the sound of moving parts in the driver side rear end after I place the transmisson shift to park and then turn the key to the off position. I'd estimate that has been happening sporadically for the last year. If the electronic parking module or it's component is located in the driver rear end of a 2013 Ford Explorer I would think that may the issue.

Jul 06, 2024

ELECTRICAL SYSTEM,SEAT BELTS,FUEL/PROPULSION SYSTEM

1 complaint

Fail emissions dealership not complying refuse fix a car that shouldn't be finances to me seatbelt don't work got car 5/14/2024 the heat resistance wasn't replaced correctly and they won't trade or give my money back or fix it I emissions test reports as well what wrong what need be fix car stop yesterday I'm paying out pocket for repair that wasn't cause by me and car not of 458.81 plus 17 dollars charged with it they want keep paying cash but I won't so they said they wouldn't accept it if not in cash.

Jun 21, 2024

LANE DEPARTURE,BACK OVER PREVENTION

1 complaint

Rear backup camera stopped working a year ago. the rear of the car is a huge blind spot and have had a few close calls with pedestrians and other vehicles' when backing out of parking spots. My son also has a 2013 Explorer and his rear camera stopped working several years ago.

Feb 28, 2024

SUSPENSION,POWER TRAIN,STRUCTURE

1 complaint

My vehicle was purchased new from Ford dealer with factory tow option, which comes with an undercarriage cover with integrated air scoop to help cool engine & transmission while towing. This cover (Ford # BB5Z-9910494-A) is designed with quarter tern thumb screws to hold it on to the undercarriage. While driving on highway, this part fell off and was not recovered. Now my vehicle is at risk of serious damage to either transmission or engine, or both in not having this key part. The weak design for fastening this metal part to the vehicle is a serious safety hazard, and Ford should provide a resigned replacement part through recall.

Feb 25, 2024

VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE

1 complaint

Driving on a two lane highway with the cruise control set, tapped brake to eliminate the cruise as a truck had pulled onto highway ahead of us. Accelerated to pass the truck and resumed the cruise control to maintain previous speed. The vehicle began increasing speed as if the gas pedal was floored. Tapping brakes didn’t stop it nor did shutting the cruise off on the steering wheel, car was going 80-90 mph. Had to ride the brakes while the throttle seemed to be wide open until we could get it in neutral and pull of on the shoulder. Restarted the vehicle after it was shut off and the throttle was wide open again. The third time I started it, it appeared to be running normal. I did not engage the cruise control after that. At the time there was no engine light or warning light on. About a week later the engine light came on then a couple days later it was not on. Then it randomly would come on. I had scheduled an appt and it was determined the throttle body, gasket and purge valve needed replaced. This was an extremely scary situation and I would like to know if this has been an issue and could it possibly happen again? This could’ve caused a serious accident when you have zero control of the speed and it’s approaching 90mph on a highway. I did get repairs that were an expense over $500. Is there an explanation as to why this happened and can it randomly occur again??

Jan 23, 2024

STEERING,WHEELS,UNKNOWN OR OTHER

1 complaint

2013 Ford Explorer: Power Steering service now red light came on as problem occured it did ding, but not in time for reaction. While driving the wheel will lock no matter how fast or slow you are going. Put myself, my children and husband in danger, as well as others. This has occurred now 4 times in the last month. It is being sent to dealership for a current Recall. No police or insurance has inspected.

Nov 13, 2023

ENGINE,POWER TRAIN

1 complaint

The contact owns a 2013 Ford Explorer. The contact stated that while driving at 30 MPH, the engine shut off inadvertently. The contact was able to pull to the side of the road. The power train warning light was illuminated. There was no further information provided. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 123,000.

Oct 11, 2023

VISIBILITY/WIPER,BACK OVER PREVENTION

1 complaint

CURRENT CONDITION The rearview camera do not display an image when driver put it in reverse.

Sep 13, 2023

STEERING,FUEL SYSTEM, GASOLINE

1 complaint

The contact owns a 2013 Ford Explorer. The contact stated while driving 30 MPH, the contact loss control of the steering wheel and the vehicle drove off the road. The contact drove onto the curb where the vehicle come to a complete stop. The contact shut off the vehicle and had the vehicle towed to the dealer. The dealer stated that the rack and pinion and the bushing on the steering gear needed to be replaced. The vehicle was repaired. On another occasion while starting the vehicle, the contact smelled an abnormal gasoline odor inside the vehicle. The contact examined the vehicle and noticed a fuel leak. The vehicle was taken to the dealer and stated that the fuel pump needed to be replaced. The vehicle was repaired. The manufacturer was contacted and stated that the VIN was not under recall. The approximate failure mileage was 120,000.

Sep 07, 2023

ELECTRICAL SYSTEM,AIR BAGS

1 complaint

The whole Front control interface module has gone out along with some functions of the APM. Just stopped all of a sudden. Turned key on and nothing worked. The airbag light has come on saying solid color. The rear tailgate will not open with the electronic power buttons. This all went out at one time. Is confirmed to be the FCIM and AMP. Is a safety hazard due to airbags, not known if will work and the inability to open rear tailgate. Other failures are climate control. Is stuck on high heat defrost in middle of Wisconsin summer, but not a real safety issue but very inconvenient.

Aug 21, 2023

STEERING,SUSPENSION,LANE DEPARTURE

1 complaint

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 70 MPH, the power steering failed to operate as needed. The contact stated no warning light was illuminated. The contact stated that the failure had become a recurring failure. The contact also stated that when the Lane Departure: Lane Keep: Automatic Steering was engaged, the function independently disengaged, and the vehicle was drifting out of the lane. The contact pulled over and turned off and restarted the vehicle and the functionality returned. Additionally, the vehicle was taken to an independent mechanic and was notified of a failure with the rear suspension related to NHTSA Campaign Number: 21V537000 (Suspension) rear toe link. The contact related the steering failure to NHTSA Campaign Number: 14V286000 (Steering). The contact had taken the vehicle to a local dealer however, the vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 214,000.

Jun 20, 2023

UNKNOWN OR OTHER,BACK OVER PREVENTION

1 complaint

The back up camera is now inverted. What is coming from the left appears to be coming from the right, and what is coming from the right appears to be coming from the left. Once the problem started, it has not gone away. The problem was confirmed at an independent service center.

Jun 01, 2023

STEERING,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

1 complaint

Vehicle began exhibiting intermittent, momentary ABS activation (right front) which would cause vehicle to randomly and severely pull to the right and momentarily flash the traction control warning lamp. This problem began early in 2022 and was first taken to Ford dealership in May 2022. Multiple visits to dealer resulted in inability to diagnose due to lack of recorded codes although they were able to reproduce. Dealer hypothesized a bad electronic steering rack. Subsequent visits to non-Ford repair shops yielded no solution despite replacing ABS Control Module, Electronic Steering rack, yaw sensor, and front struts. Repair shop was able to reproduce. Recently took vehicle to Ford dealer who reproduced and performed pinpoint tests identifying the yaw sensor in the Restraint Control Module (RCM) as most likely cause, but replacement failed to solve. Dealer then removed the front bumper assembly and cleaned and calibrated the cruise control module. Dealer finally identified the problem as a failed Steering Wheel Rotation Sensor and replaced/repaired on May 25, 2023 (over a year after first exhibiting). This part (Ford BB5Z-3F818-A) covers 25 fitments ranging from 2011-2016 and is on national back-order. Speaking with dealers across the US while searching for the part, we found many dealers have been awaiting this part to fix similar problems for a year or more and there were only 7 dealers nationwide with this part in inventory. Based on these facts, it would appear this is likely a "known" issue for Ford, however there has never been a TSB or recall issued to resolve or prevent this from occurring. On multiple occasions, the intermittent ABS activation nearly pulled the vehicle into another lane of traffic and/or into other vehicles' path. I believe this part failure poses a significant safety risk and should, at a minimum, be disclosed to Ford/Lincoln/Mercury dealers via a TSB or through a recall.

May 30, 2023

ELECTRICAL SYSTEM,LANE DEPARTURE

1 complaint

The camera system should have been apart of the recall. None of the electronics work in the console area. The backup camera goes black often and stops working.

May 17, 2023

UNKNOWN OR OTHER,STRUCTURE

1 complaint

The driver side windshield panel flew off/broke off while driving at 55-60 mph.

Apr 01, 2023

STEERING,UNKNOWN OR OTHER,ENGINE

1 complaint

The SUV will swerve into other lane when it switches gears. Replaced both struts. Odor in the cab. Coolant will not stay and after spending $1000 for repairs, it still cannot be fixed. Cracked head gasket.

Mar 06, 2023

STRUCTURE,SEAT BELTS

1 complaint

The contact owns a 2013 Ford Explorer. The contact stated that rainwater was leaking into the cabin of the vehicle from the passenger’s and driver’s side third-row roof seat belts anchors to the seat belts, and onto the floor of the rear of the vehicle. The contact placed a blanket on the folded third-row seats and the trunk floor; upon returning to the vehicle, the blanket was soaking wet. The dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline. The failure mileage was approximately 60,000.

Jan 17, 2023

SUSPENSION,POWER TRAIN,FUEL/PROPULSION SYSTEM

1 complaint

This winter I began starting my vehicle and letting it warm up before driving it. After letting it run approximately 10 to 15 minutes, I opened my door and to get in and there was a very strong exhaust smell inside. I would have to roll my windows down to clear the cabin of the fumes. This happened every single time I would let it sit and warm up. There is also something happening with what I believe is my drive-train. There is a lot of different noises (squealing/whining, grinding (metal to metal), clanking and thumping) when I give it gas after sitting at a light. As soon as I step on the gas pedal it makes all the above noises and jerks, then acts like it doesn't want to go. It finally kicks in then goes. Once it kicks in, it drives just fine. The noise sounds like its coming from the undercarriage and sometimes the rear end. I am not driving the vehicle now, it is parked in my driveway, so I am currently without transportation. There is also a very loud popping noise coming from the front end. I was told this could be ball joints or possibly stabilizers.

Jan 17, 2023

ELECTRICAL SYSTEM,ENGINE,VISIBILITY/WIPER

1 complaint

The sunroof motor burned out due to water intrusion from clogged drains. Water also pooled in the passenger side floorboard and soaked the carpet from faulty drains. Cracks in the manufacturer's seam sealer at welds cracked at the back tailgate and leaked all down into the carpet and floorboard below the cargo area. This is a huge issue for those of us to are extremely sensitive to mold and mildew. It can also cause severe corrosion to other components of the car. I have reported it to the company and the dealer and they say that it is not their issue. In fact, they accused me of trying to weld or caulk the cracks. The vehicle has been inspected by Ford mechanics. There were no warnings of any kind. I discovered the burnt sunroof motor due to the sunroof not closing. Had to scramble to find someone to remedy the problem. I've investigated these issues and there are several customers with these exact same problems on Ford vehicles from 2011 - 2019. There should be several recalls concerning these issues.

Jan 13, 2023

STEERING,ELECTRICAL SYSTEM,SEAT BELTS

1 complaint

The check charging system light came on and the power steering locked up, once it locks it stays mostly down. I was going around a curb at about 55mph when this happened with my two children. If that is not a safety issue I do not know what is. I could have wrecked and we could have been seriously injured or worse. Now my check brake system light is also on, check engine light, and it has a leak in the driver's side third row seatbelt. Now I know that it's said to have the battery and alternator tested and that has been done. I feel like I wasted a lot of money that I honestly did not have to buy a decent vehicle for me and my kids. This part is not under recall for my vehicle, however I have done my research and there are numerous recalls, investigations, and complaints. I need this issue fixed.

Sep 01, 2022

STEERING,EXTERIOR LIGHTING

1 complaint

The power steering failed on my 2013 Ford Explorer while driving which made steering extremely difficult, especially at slower speeds. I was very startled by the immediate loss of steering while traveling at a high rate of speed. I also had to be extremely cautious turning to ensure there was ample time to turn and not cause an accident. My turn signals also quite functioning properly. When turning on my turn signals they would only blink once unless I held down the turn signal which would then allow it to work which is difficult to do as it takes the strength of both hands to steer the wheel with the power steering not functioning. The vehicle is available for inspection and I have an appointment to take it to a Ford dealership next week. The vehicle has not been inspected by the manufacturer, police, insurance representatives or anyone else. It will be taken to a Ford dealership next week as that is the soonest they were able to see it. The two warning messages that went off at the time of power steering failure were Power Steering Failure and Service AdvanceTrac System.

Aug 10, 2022

STEERING,SUSPENSION,BACK OVER PREVENTION

1 complaint

I bought this car 2020 an spoke to them about this popping noise when I turn my steering wheel, well the other I had it repair thinking it was struts an springs but to fine out it was the rack and pinion bushing they had to have this knowledge. Then my backup camera went out it's because there to large structural issues at each rear hang that seems to be body putty in so they act sold this car without a full inspection I don't think so it has structural damage at the time of me purchasing it.

May 27, 2022

STEERING,FORWARD COLLISION AVOIDANCE

1 complaint

DRIVING DOWN THE STREET AND THE POWER STEERING WENT OUT AND ALMOST CAUSED US TO CRASH.

Apr 26, 2021

SUSPENSION,UNKNOWN OR OTHER

1 complaint

I AM A 100% DISABLED VETERAN AND I NEED A RELIABLE VEHICLE. PLEASE ADVISE ME OF MY OPTIONS RELATED TO MY SAFETY RECALL. I RECEIVED A SAFETY RECALL NOTICE 19S17/NHTSA RECALL 19V-435 IN JUNE 2019 FOR THE REAR SUSPENSION TOE LINKS. THE WORK WAS COMPLETED ON JULY 2, 2019. I RECEIVED ANOTHER SAFETY RECALL NOTICE 20S62/NHTSA RECALL 20V-675 FOR THE REAR SUSPENSION TOE LINKS (SAME ISSUE) IN DEC, RECALL DATED NOV 2020. I CONTACTED THE FORD DEALERSHIP AND SCHEDULED AN APPOINTMENT FOR DEC 7, 2020. MY ADVISOR STATED TO ME THAT MY CAR HAD FAILED INSPECTION AND MY VEHICLE WOULD BE KEPT OVERNIGHT. SHE ALSO STATED THE PARTS WERE ON BACK ORDER. I WAS TAKEN TO ENTERPRISE TO OBTAIN A RENTAL VEHICLE. I CALLED FORD HEADQUARTERS TO EXPLAIN TO THE AGENT MY VEHICLE HAD FAILED INSPECTION AND WAS AT THE DEALERSHIP. THE AGENT STATED THAT FORD HAD CANCELLED THE RECALL AND ONLY CERTAIN MODELS WERE AFFECTED. I WAS STILL PERPLEXED BECAUSE MY VEHICLE FAILED INSPECTION. MY ADVISOR SENT ME A TEXT ON DEC 9, 2020 STATING THE ETA IS DEC 11 WHEN THE PART WOULD BE SENT, AND SHE WOULD PROVIDE ME WITH AN UPDATE ON DEC 11, 2020. SHE CALLED ME ON DEC 10 OR DEC 11, 2020 AND STATED THAT FORD HAD CANCELLED THE RECALL AND THAT I COULD PICK UP MY VEHICLE. I TOLD HER I WAS CONFUSED BECAUSE MY VEHICLE FAILED INSPECTION. SHE STATED THAT FORD HEADQUARTERS WAS CALLED, AND SHE WAS ALSO CONFUSED AS TO WHY FORD HAD CANCELLED THE RECALL. THE INVOICE NEVER STATED THAT THE PART(S) FAILED ONLY THE RECALL WAS LISTED. IF I HAD NOT PROMPTLY CALLED WHEN I RECEIVED THE SAFETY RECALL I WOULD NEVER HAVE MADE THE APPOINTMENT, NEVER HAD KNOWN THE PART(S) FAILED AND NEVER CONTACTED FORD HEADQUARTERS. IF THE DEALERSHIP STATES THAT THE PART DID NOT FAIL, THEN WHY WAS I PROVIDED A RENTAL FOR A WEEK? ALSO, WHEN I TYPED IN MY VIN ON OWNER.FORD.COM AND NHTSA.GOV ZERO RECALLS CAME UP. THANK YOU FOR YOUR ATTENTION FOR MY CONCERNS.

Jan 27, 2021

UNKNOWN OR OTHER,SERVICE BRAKES

1 complaint

HYDRAULIC FAILURE MY STEERING WHEEL GETS STUCK AND VERY HARD I CANT MOVE THE VEHICLE I NEED TO TURN IT OFF AND BACK ON THEN IS DRIVABLE BUT IT HAS DONE THIS TO ME ON THE HIGHWAY WITH MY KIDS I'M SCARE WHEN THIS HAPPENS I NEED TO STOP AND IN THE HIGHWAY EVERYONE IS DRIVING HIGH SPEED I DONT HAVE TIME BECAUSE I CANT EVEN TURN THE WHEEL BECAUSE IT GETS VERY HARD AND IT HAS HAPPEND TO ME COUPLE OF TIMES

Jan 25, 2021

SUSPENSION,FUEL/PROPULSION SYSTEM

1 complaint

THE FUEL TANK HAS A GAP BETWEEN THE PLACE YOU FILL UP GAS FROM GAS LEAKING STILL.THE WHEELS MAKE A POPPING SOUND WHEN YOU MAKE SHARP TURNS

Dec 23, 2020

ELECTRICAL SYSTEM,STRUCTURE,VISIBILITY/WIPER

1 complaint

MY EXPLORER HAS BEEN PARKED FOR A FEW DAYS, AFTER OPENING THE PASSENGER SIDE, I NOTICED THAT THERE WAS A LARGE PUDDLE OF WATER SITTING THERE ON THE FLOOR LINEAR AND ON THE FLOORING ITSELF. I CHECKED THE MOON ROOF, IT WAS CLOSED, NO VISIBLE WATER SO THAT IS NOT POSSIBLE. I CHECKED THE SIDE DOOR AND SEALS, NO ISSUES. I NOTICED THAT WATER WAS FROM THE TOP PART OF THE PASSENGER SIDE INNER FOOTING AREA COMING DOWN SO I CHECKED THE WINDSHIELD AREA. AND AS ASSUMED, WATER WAS CREEPING IN FROM THE WINDSHIELD AREA DUE TO BAD CAULKING JOB/DEFECTIVE ENGINEERING CAUSING WATER (RAIN/SNOW, ETC) TO CREEP IN AND SOIL THE ELECTRICAL AREA AND THE FLOORING.

Dec 16, 2020

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY/WIPER

1 complaint

LIGHTS AND PASSENGER DOOR AJAR STAY ON. LIGHTS DON'T TURN OFF WHEN BACKING UP OR UNTIL DRIVING FORWARD AT A CERTAIN SPEED. LOCKS UNLOCK BY THEMSELVES. LIGHTS WILL RANDOMLY TURN ON WHEN NO ONE IS BY THE CAR. HAVE 3 LITTLE KIDS NEED A CAR THAT SHOULD BE RELIABLE TO LOCK THE DOOR TO S AND STAY LOCKED OR TO SAFELY BACK UP WITH VISIBILITY BUT CAN'T BC THE LIGHTS STAY ON

Nov 30, 2020

SUSPENSION,VEHICLE SPEED CONTROL,WHEELS

1 complaint

I MOTHER OF 3 (15, 13 & 11) & WIFE GOT INTO A MAJOR CAR ACCIDENT ON NOVEMBER 17TH, 2020 AT ABOUT 8:10AM DRIVING SOUTH ON THE WHITESTONE EXPRESSWAY SOUTH A HIGHLY TRAFFICKED HIGHWAY WITH 4 DRIVING LANES. POLICE REPORT NO. 2020-109-2709. I EXPLAINED TO ALL INSTANCES INCLUDING POLICE, PARAMEDICS, TOW COMPANY, CAR INSURANCE, FORD AUTO DEALER, REPAIRING SHOP, ETC. THAT MY CAR SIMPLY FAILED ME. I SUDDENLY LOST 100% CONTROL OF THE DIRECTION OF THE CAR AND I WAS FORCED INTO INVADING ALL THE LANES TO MY LEFT AS I WAS DRIVING ON THE FAR-RIGHT SIDE. I AM AN EXPERIENCED DRIVER FOR OVER 30 YEARS I WAS TOTALLY AWARE AND FOCUSED ON REGAINING CONTROL OF THE VEHICLE, BUT IT WAS SIMPLY NOT POSSIBLE, THE CAR SPUN OUT AND I GOT EVENTUALLY HIT ON THE BACK REALLY STRONG. THE FORD MOTOR COMPANY HAS ISSUED SEVERAL RECALLS RELATED TO THE MECHANICAL FAILURE OF THE REAR TOE LINKS THAT INCREASE THE RISK OF A CRASH. THIS REPAIR WAS PERFORMED TO MY CAR AN EXPLORER BY THE STAMFORD FORD LINCOLN SFL ON AUGUST 11TH, 2020 BUT THE MOST RECENT RECALL I FOUND OUT JUST YESTERDAY NOV 23RD THAT WAS ISSUED ON OCTOBER 30TH, 2020 (NO COMMUNICATION WAS SENT TO ME BY EITHER THE AGENCY OR THE FORD MOTOR CORPORATION). IT IS MY CIVIL DUTY TO COMMUNICATE THIS TO THE COMMUNITY TO AVOID THIS FROM HAPPENING TO OTHERS, ANYONE THAT OWNS A FORD EXPLORER 2013-2017 COULD DIE AT ANY TIME FOR THIS ONGOING UNRESOLVED ISSUE BY FORD. EVERY FAMILY DESERVES TO DRIVE A SAFE CAR. PRESENTLY, I AM RUNNING THE RISK THAT MY CAR GETS TOTALED BY THE CONCLUSIONS OF THE STAMFORD BODY REPAIR SHOP THAT WORKS ALONG WITH THE SFL IN WHICH CASE I SIMPLY MIGHT NEVER GET THE EXPLANATIONS THAT I DESERVE FOR THE MECHANICAL FAILURE AND I WILL BE ALSO LOSING THOUSANDS OF DOLLARS IN THE NEED TO GET A SAFE CAR TO DRIVE FOR MY FAMILY. REQUESTING KINDLY YOUR HELP TO INVESTIGATE THIS FURTHER. DMV CT MENTIONED I SHOULD SEEK YOUR HELP ON THE MATTER.

Nov 26, 2020

Crash: 1

ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

1 complaint

FREQUENT FUME SMELLS COMING FROM THE EXHAUST. I DRIVE WITH MY BABIES AGES 3 AND 4. I'M AFRAID THIS WILL HAVE AN EFFECT ON THEIR HEALTH AS WELL AS MINE. SOMETIMES WE GET HEADACHES AND I FEEL IT'S FROM BEING IN THIS VEHICLE. ELECTRIC PROBLEMS WITH THE SUNROOF. NOT WORKING AND UNABLE TO CLOSE.

Nov 13, 2020

STEERING,SUSPENSION,VEHICLE SPEED CONTROL

1 complaint

I WAS ON THE STREET TURNING LEFT AND I LEFT MY VEHICLE SLOW THE SPEED AND THE WHEE GOT REALLY HARD. I WAS ABOUT TO BE IN A CAR ACCIDENT. I WAS NOT ABLE TO DRIVE IT HOME ANYMORE. THE VEHICLE WILL NOT GO ANYMORE.

Nov 05, 2020

SEAT BELTS,STRUCTURE

1 complaint

HAVE LEAK AT 3RD ROW SEAT BELT AT ROOF ON LEFT HAND SIDE.SEAT BELT GETTING WET LEAKING DOWN ON SEAT AND FLOOR. FIRST NOTICED WHEN TILTING 3RD ROW SEAT ON SEPT. 29/2020. VEHICLE WAS PARKED AND NOT MOVING . HAD RAIN THE NIGHT OFSEPT. 28/2020.

Sep 30, 2020

POWER TRAIN,AIR BAGS,SERVICE BRAKES,ENGINE

1 complaint

MY WIFE EXPERIENCE "SPONTANEOUS ACCELERATION" OF OUR FORD EXPLORER. MY WIFE WAS PULLING INTO A WALGREENS PARKING LOT, SLOWED DOWN TO TURN INTO A PARKING SPACE WHEN THE CAR LUNGED FORWARD AT A HIGH RATE OF SPEED. MY WIFE HAD HER FOOT ON THE BRAKE AS SHE WAS ENTERING THE SPACE, BUT THE BRAKE COULD NOT CONTROL THE CAR. THERE WAS AN EXTREME AND SPONTANEOUS ACCELERATION. ONCE THE CAR HIT THE POLE, IT AUTOMATICALLY SHIFTED INTO REVERSE EVEN WITH MY WIFE APPLYING THE BRAKE. THE CAR CAME TO A STOP AFTER HITTING A PARKED TRUCK. ADDITIONALLY, THE AIR BAGS DID NOT DEPLOY EVEN THOUGH THERE WAS ENOUGH FORCE ON THE FRONT END TO MAKE THE AIRBAGS DEPLOY. *TR

Jun 18, 2020

Crash: 1

STEERING,POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

STEERING BECOME HARD CANT MOVE THE WHEEL OR MAKE ANY TURN... AND THE LIGHT OF SERVICE POWER STEERING AND SERVICE ADVANCE TRAC CAME ON. I ALMOST HAVE A ACCIDENT DO TO THIS PROBLEM.

Feb 06, 2020

STEERING,SUSPENSION,FUEL/PROPULSION SYSTEM

1 complaint

I HAVE RECEIVED CARBON MONOXIDE POISONING FROM DRIVING MY 2013 FORD EXPLORER. I ALSO HAVE HAD THE FRONT END LOOKED AT AND REPAIRED HAD TO PAY MOST OF THE COSTS (EXTENDED WARRANTY PAID FOR SOME) FOR THE FRONT END POPPING SOUNDS WHILE TURNING. THE SOUND IS STILL THERE AND ON BOTH SIDES NOW. SO MONEY WASTED TOWARDS FORD!! THE VEHICLE ISNT DRIVABLE AT THIS POINT AND THAT LEAVES ME WITHOUT A VEHICLE.

Feb 04, 2020

STEERING,EXTERIOR LIGHTING,UNKNOWN OR OTHER

1 complaint

COMPLAINED OF FAULTY POWER STEERING ERROR MESSAGE COMING ON WHEN STARTING VEHICLE FOR 1.5 YEARS TO FORD DEALERSHIP WITH NO EXACT RESPONSE REGARDING THE ISSUE. THEY SAID THEY RESET THE SYSTEM AND IT SHOULD WORK FINE AFTERWARDS. THE NEXT DAY I STILL HAD THE ISSUE. I THEN COMPLAINED AGAIN ABOUT IT BUT IT WAS IN THE SHOP FOR NUMEROUS ISSUES AND THAT WAS OVERLOOKED/IGNORED. MY POWER STEERING HAS NOW GONE OUT COMPLETELY AND THE RECALLS FOR THE POWER STEERING ENDED FOR EXPLORERS MANUFACTURED AFTER FEB. 2012 AND MINE WAS MANUFACTURED IN DEC. 2012. I ASKED IF THE DEALERSHIP WAS REQUIRED TO REPORT ISSUES WHEN CUSTOMERS BRING THEIR VEHICLE IN TO THE SHOP AND THEY SAID NO. THEY ARE ONLY REQIURED TO REPORT THEM WHEN THEY REPAIR IT OR DO WORK TO IT, NOT JUST ASSESS THAT THERE IS AN ISSUE. LESSON LEARNED, ALWAYS REPORT YOUR ISSUES HERE. MY POWER STEERING COULD HAVE GONE OUT WHILE DRIVING BUT THANK GOD IT DIDN'T. IT WENT OUT AS I WAS PAYING A BILL AND HAD TURNED MY CAR OFF FOR LESS THAN 2 MINUTES. THEREFORE, THE VEHICLE WAS STATIONARY. IT IS INCREDIBLY FRUSTRATING THAT THEY WANT ME TO PAY FOR SOMETHING THAT IS A KNOWN FORD ISSUE AND THAT MY CAR IS CURRENTLY NOT ABLE TO BE DRIVEN. MUCH LESS, I HAVE COMPLAINED ABOUT THE ISSUE AND THEY COULD HAVE PREVENTED IT BY LETTING ME KNOW THE POWER STEERING FAULT IS COMMON AND TO GET IT REPAIRED SOONER RATHER THAN LATER TO PREVENT A WRECK.

Feb 03, 2020

POWER TRAIN,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER

1 complaint

IT OCCURS 1 TO 4 TIMES WHILE I'M DRIVING. ALL OF A SUDDENLY THE THE GAS PEDAL DOESN'T WORK AND THE TERRAIN MANAGEMENT SYSTEM IS OFF. I HAVE TO TURN OFF THE ENGINE IN THE MIDDLE OF THE ROAD IN ORDER FOR IT TO WORK AGAIN. ALSO, THERE'S A WEIRD SMELL COMING COMING OUT WHEN ALL WINDOWS ARE CLOSED AND THE AC IS ON.

Jan 07, 2020

STEERING,ELECTRONIC STABILITY CONTROL (ESC),VISIBILITY/WIPER

1 complaint

THE POWER STEERING WENT COMPLETELY OUT. STEERING WHEEL LOCKED UP & THE TURN SIGNAL & WIPERS WOULDN'T WORK. AT FIRST , I COULD TURN THE VEHICLE OFF & IT WOULD RESET BUT IT STARTED HAPPENING MORE OFTEN AT A LOW SPEED OR WHEN I WOULD PUT THE VEHICLE IN REVERSE. IT WENT COMPLETELY OUT IN AUGUST 2019. MY PARTICULAR 2013 FORD EXPLORED DIDN'T HAVE A RECALL FOR THIS & IT COST $2,300 TO FIX.

Dec 16, 2019

STEERING,POWER TRAIN,AIR BAGS

1 complaint

RECEIVED A MESSAGE ON MY DASHBOARD " POWER ASSIST FAULT", THE STEERING WAS STIFF AND COULD NOT TURN. TURN OFF THE CAR FOR 10 MINUTES AND THE STEERING WAS FUNCTIONING OK. LATER IN THE AFTERNOON, I WAS ABOUT TO HIT THE GAS PUMP AS MY STEERING WENT STIFF AGAIN. NOW AM SCARED THAT THIS MAY CAUSE ACCIDENT

Dec 12, 2019

TIRES

1 complaint

TL* THE CONTACT OWNS A 2013 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES, SIZE: 255/50R20. WHILE THE CONTACT WAS WASHING THE VEHICLE, SHE NOTICED THAT BOTH FRONT TIRES WERE SHREDDING. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TIRES WOULD WORSEN OVER TIME BEFORE NEEDING TO BE REPLACED. THE TIRES WERE NOT REPLACED. THE TIRES WERE REPLACEMENT TIRES. THE MANUFACTURER WAS NOT NOTIFIED. THE TIRE AND VEHICLE FAILURE MILEAGES WERE UNKNOWN.

Nov 13, 2019

ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER

1 complaint

SMELL OF SMOKE, AND TAPPING NOISE PRIOR TO FIRE. SMOKE CAME FROM NEAR THE CENTER CONSOLE BETWEEN DRIVER AND PASSENGER SEAT. FIRE STARTED. MADE A COMPLAINT PRIOR ABOUT SMELL OF SMOKE AND NOISE.

Sep 18, 2019

Fire: 1

Injuries: 1

POWER TRAIN,STRUCTURE,UNKNOWN OR OTHER

1 complaint

PILLARS FLYING OFF CAR AND POWER TRANSFER UNIT NOT WORKING

Jul 27, 2019

STEERING,SUSPENSION,STRUCTURE,LATCHES/LOCKS/LINKAGES

1 complaint

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SUDDENLY BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS AND THE FUSE WAS REINSERTED IN ORDER TO REPAIR THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. ALSO, WHILE DRIVING, THE PASSENGER SIDE OF THE VEHICLE WOBBLED AND VIBRATED. THE VEHICLE WAS TAKEN TO BILL FLICK FORD (737 NORTH FREEWAY SERVICE RD, HUNTSVILLE, TX) WHERE IT WAS DIAGNOSED THAT THE SUSPENSION WAS FAULTY. THE VEHICLE WAS REPAIRED. FURTHERMORE, WHILE OPERATING THE VEHICLE, THE DOOR AJAR WARNING MESSAGE ERRONEOUSLY DISPLAYED, THE INTERIOR DOME LIGHT REMAINED ILLUMINATED, AND THE DOORS WOULD NOT LOCK. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 800. *TR

Jul 05, 2019

STRUCTURE,UNKNOWN OR OTHER,VISIBILITY/WIPER

1 complaint

I NOTICED THE OUTSIDE TRIM AROUND THE SIDES OF THE WINDSHIELD APPEARED LOOSE ON THE DRIVER BUT MOSTLY PASSENGER SIDE OF MY CAR. A FEW WEEKS LATER WHEN I STARTED DRIVING OVER 10 MPH DOWN THE ROAD, I HEARD A NOISE LIKE SOMETHING BEATING AGAINST MY WINDSHIELD. I NOTICED THE RUBBER SEAL AROUND THE WINDSHIELD AND BETWEEN THE TRIM AND THE WINDSHIELD HAD COME OFF AND WAS FLAPPING IN THE WIND AGAINST MY WINDSHIELD AND CAR. THE BODY TRIM IS NOW LOOSE AS WELL. I HAD A LITTLE WATER EVEN LEAK INTO THE CAR. IT WAS VERY DISTRACTING AND ALMOST CAUSED MY WRECK. I HAD TO TEMPORARILY TAPE THE RUBBER TRIM DOWN AS IT KEEPS COMING LOOSE AND GETS WORSE AS YOU DRIVE (WHICH YOU HAVE NO CHOICE WHEN YOU ARE NOT CLOSE TO HOME OR CAN'T GET YOUR VEHICLE IN FOR REPAIRS UNTIL WEEKS LATER).

Jun 02, 2019

STEERING,STRUCTURE,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

STEERING IS HARD TO STEER. FEELS LIKE YOU HAVE NO POWER STEERING. DOESN'T HAPPEN ALL THE TIME JUST WHEN YOU TURN THE STEERING WHEEL WHEN DRIVING SLOW. ALSO PAINT ON THE HOOD PEELING OFF. TOOK TO A GARAGE FOR THE STEERING AND THEY SAY IT'S A KNOWN ISSUE BUT NO RECALL.

May 13, 2019

TIRES,UNKNOWN OR OTHER

1 complaint

I AM REQUESTING THAT THE DOT NHTSA LOOK INTO THE POSSIBILITY OF A TIRE DEFECT THAT CAN AFFECT THE SAFE OPERATION OF VEHICLES WITH COOPER DISCOVERER SRX TIRES. I PURCHASED A SET OF 4 COOPER DISCOVERER SRX TIRES AND HAD THEM PROFESSIONALLY INSTALLED ON MY 2013 FORD EXPLORER. THE SIZE IS 255/50R20. DURING THE WINTER OF 2018-19 THEY BEGAN TO LEAK AIR EXCESSIVELY WHEN IT WAS COLD. THE LOSS WOULD GROW TO A POINT THE LOW AIR LIGHT CAME ON EVERY WEEK. IT WAS VARIOUS TIRES CAUSING THE ISSUE. THIS CONTINUED THROUGHOUT THE WINTER AND INTO THE SPRING OF 2019. THE LEAKS ARE MORE SEVERE WHEN DRIVING THAN WHEN THE VEHICLE IS STATIONARY. I BELIEVE THE TIRES MAY HAVE BEEN COMPROMISED TO THE POINT THAT THEY ARE CONTINUING TO LEAK WHEN IT IS WARM OUTSIDE NOW. OVER THE PAST 3 MONTHS I HAVE HAD THEM IN 2 SEPARATE TIMES AND HAVE BEEN TOLD THE TIRES DO NOT HAVE A HOLE IN THEM NOR LEAK AT THE BEAD BUT ARE LEAKING DUE TO WEATHER OR OTHER. I HAVE MADE MULTIPLE ATTEMPTS WITH COOPER TIRES TO HANDLE THE SAFETY ISSUE AND THEY NOT HANDLED THEIR WARRANTY MATTER. I HAVE BEEN TO TWO SEPARATE DEALERS WHO SENT ME BACK TO THE ORIGINAL INSTALLER AND THEY HAVE HAD THEM OFF TWO TIMES TO VERIFY THE ISSUE. BEFORE THIS SAFETY ISSUE BECOMES A SERIOUS INCIDENT I WOULD LIKE TO SEE THE TIRES INVESTIGATED OR POSSIBLY RECALLED. I AM CONCERNED ABOUT THE SAFETY OF THESE TIRES AND BELIEVE THE MODEL MAY REDUCE SAFETY AS THEY AGE. MINE ARE 2 YEARS OLD ALMOST. THANK YOU, *TR

Apr 25, 2019

SUSPENSION,WHEELS,UNKNOWN OR OTHER

1 complaint

IN 2013 THE DEALER REFUSE TO WORK ON THE ISSUE WHILE IT WAS UNDER WARRANTY. EITHER THE WHEEL HUB AND BEARINGS ARE OUT OR THE STRUTS ARE DEFECTIVE.THE SOUND HAPPENS IN MOTION AND STATIONARY IF MOVING THE STEERING WHEEL TO THE LEFT AND RIGHT. I HAVE CALLED AND COMPLAINED AND WAS TOLD THAT THERE WAS RECALLS FOR THIS MAKE AND MODEL BUT NOT WITH MY VIN NUMBER. WAS TOLD THAT A BASE MODEL ISN'T THAT IMPORTANT. CALLED AGAIN TO REPORT IT TO FORD 2/4/2019 AND WAS TOLD THAT THERE ARE ISSUES WITH YOUR MAKE AND MODEL AND THERE WASN'T ANY THING THEY COULD DO UNTIL NHTSA STEPS IN AND DIRECT ME TO THIS WEBSITE.

Feb 05, 2019

SEAT BELTS,UNKNOWN OR OTHER

1 complaint

PURCHASED MY 2013 FORD EXPLORER LIMITED WITH 50 MILES ON IT IN NOVEMBER 2012.DURING 2015 HAD A STRONG MOLD SMELL,UPON INVESTIGATION FOUND APPROXIMATELY 3'' OF WATER IN MY SPARE TIRE STORAGE AREA, 3RD ROW SEAT SHOULDER BELT WET AND CARPET UNDER 3RD ROW SEAT PASSENGER SIDE SOAKED.TOOK TO FORD DEALERSHIP WHILE UNDER WARRANTY ON 4-27-2015 / 32,002 MILES,HAD 17 DAYS.TOOK IN UNDER WARRANTY 6-25-2015 WITH 34,460 MILES,HAD 4 DAYS.TOOK IN 3-11-16 WITH 44,501 MILES,DEALERSHIP SENT VEHICLE TO THEIR BODYSHOP FOR 4 DAYS.TOOK TO DEALERSHIP 2-14-18 THEY SENT IT OFF SIGHT TO JR'S AUTOMOTIVE TO REPAIR WATER LEAK.TOOK TO DEALERSHIP 1-20-19 FOR EXACT SAME ISSUE THAT I HAVE HAD FOR APPROXIMATELY 5 YEARS, FOUND WATER IN VEHICLE SAME AREA 2 DAYS LATER.IN THE APPROXIMATELY LAST 5 YEARS I HAVE HAD 2 CASES OPENED WITH "FORD CUSTOMER RELATIONS CENTER"AS DESCRIBED IN THE MANUAL THAT CAME WITH THE VEHICLE PLUS FILED A CLAIM WITH BBB WHEN IT WAS APPARENT THAT I WOULD NEVER GET OFF OF THE MERRY-GO-ROUND WITH FORD.BBB TURNED ME DOWN BASE ON TOO MANY MILES ON VEHICLE WHICH REMEMBER IS NOT A MECHANICAL ISSUE BUT A WEATHER DEPENDENT ISSUE.I COULD HAVE TAKEN VEHICLE TO DEALERSHIP DOZEN OF TIMES DURING THIS PERIOD BUT BECAUSE OF INCONVENIENCE WITHOUT A VEHICLE AND WORKING 12 HOUR SHIFT WORK IT WAS JUST IMPRACTICABLE.ALL ISSUES WITH WATER INSIDE OF VEHICLE WAS WHEN I CHECKED IT AFTER IT WAS PARKED AND OF COURSE WITH RAIN OR MELTED SNOW INVOLVED AND ON A CITY STREET.

Jan 26, 2019

POWER TRAIN,STRUCTURE,ENGINE

1 complaint

SMELL OF EXHAUST INSIDE CABIN UNDER HARD ACCELERATION. THIS VEHICLE HAD THE FORD COMPLEMENTARY REPAIR DONE IN JULY. DEFECT STILL OCCURRING.

Sep 09, 2018

SUSPENSION,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

I HAVE BEEN COMPLAINING OF A SUSPENSION ISSUE SINCE I HAD PURCHASED THIS VEHICLE IN 2013. I AM BEING TOLD THERE WANT BE A RECALL UNTIL SOMEONE DIES. I EVEN TRIED TO HAVE IT FIXED UNDER WARRANTY BUT SUSPENSION ARE NOT COVERED ACCORDING TO FORD DEALERS.

Aug 01, 2018

ELECTRICAL SYSTEM,EXTERIOR LIGHTING

1 complaint

HAVING A ISSUE HEADLIGHTS GOING OFF. MOSTLY ONE BUB AT A TIME BUT NOT ALWAYS THE SAME BUB OR BOTH BUDS GO OFF BUT ALWAYS TURN BACK ON ONCE I PLACE SWITCH BACK IN OFF POSITION AND TURN THEM BACK ON. AFTER BEING PULLED OVER BY LOCAT SHIERFF IS WHEN I FIRST NOTICED THE ISSUE FOR MY HEADLIGHT BEING OUT. TROUBLE HAD GOTTEN WORST OF TIME. I SPOKE TO A LOCAL STATE TROOPER AND I WAS TOLD THAT IT IS KNOWN ISSUE WITH NEWER FORD HEADLIGHTS. I WENT DEALERSHIP AND I EXPLAINED TO THEM IT SEEM LIKE A ELECTRICAL POWER ISSUE. I WAS THAT THE HARNESS OVER TIME GETS MOISTURE IN IT AND HAD TO GREASE TO KEEP IT FROM HAPPENING. HE SAID IT WILL BE OVER $1000 TO GET IT FIX WITH THE SYMPTOMS I PROVIDED HIM. ON LONG STRAIGHT TRIP AT A STEAD SPEED THE LIGHT DO NOT GO OUT, BUT DRIVING AROUND TOWN IT HAPPENS NOW ON A REGULAR.

Jul 26, 2018

STEERING,TRACTION CONTROL SYSTEM,SERVICE BRAKES

1 complaint

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 65 MPH, THE STEERING WHEEL SEIZED. AS A RESULT, THE VEHICLE DROVE OVER A POTHOLE AND INTO SOME BUSHES. THE CONTACT STATED THAT TWO UNKNOWN WARNING INDICATORS AND THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE DEALER (AL PIEMONTE FORD, 2500 W NORTH AVE, MELROSE PARK, IL 60160) STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE DEALER DIAGNOSED THAT THE BRAKE PAD, ROTORS, AND ELECTRONIC POWER STEERING GEAR NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.

Jun 12, 2018

SEAT BELTS,STRUCTURE,UNKNOWN OR OTHER

1 complaint

NOTICED WATER LEAK COMING OUT OF SEAT BELT HARNESS AREA IN THIRD ROW. WATER LEAK IS CAUSING ENTIRE AREA TO BECOME WET IN THIRD ROW. MILDEW SMELL IS NOW PRESENT. AFRAID THERE MAY BE MOLD GROWTH CAUSING HEALTH ISSUES. I PUT TOWELS AROUND THE SEATBELT TO CATCH WATER AND THEY ARE SOAKED WHEN I CHANGE THEM OUT. RAIN WATER COMES LEAKED ON WHEN THE CAR IS PARKED OR WHILE IN MOTION. I AM NOT AWARE OF WHERE THE LEAK IS STARTING OR HOW TO FIX.

Jun 11, 2018

SUSPENSION,WHEELS

1 complaint

WHILE DRIVING THE PASSENGER SIDE STARTED 'CLUNKING' WHILE TURNING. THE NOISE HAPPENED IF THE VEHICLE WAS STATIONARY OR IN MOTION. WE HAD THE STRUT REPLACED AND IT FIXED THE ISSUE FOR A LITTLE UNDER 6 WEEKS. ALL REPLACEMENT PETS CAME STRAIGHT FROM FORD. WITHIN 6 WEEKS OF REPLACEMENT THE FORD REPLACEMENT PARTS HAVE NOW GONE BAD AGAIN AND DAMAGED THE CV AXLE CAUSING A TERRIFYING SHAKE WHEN ACCELERATING.

May 17, 2018

STEERING,STRUCTURE,LATCHES/LOCKS/LINKAGES

1 complaint

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE STEERING ABILITY RETURNED TO NORMAL THE NEXT DAY. FOUR DAYS LATER, THE STEERING WHEEL BECAME DIFFICULT TO TURN AGAIN. ON ANOTHER OCCASION, WHILE THE VEHICLE WAS IDLING, THE CONTACT EXITED THE VEHICLE AND THE DOOR LOCKS MALFUNCTIONED. THE CONTACT BECAME LOCKED OUT OF THE VEHICLE. THE VEHICLE WAS CURRENTLY AT CHAPMAN AUTO STORE (6744 E BLACK HORSE PIKE, EGG HARBOR TOWNSHIP, NJ 08234, (609) 646-2000), BUT HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 129,000.

Mar 22, 2018

AIR BAGS,SEAT BELTS

1 complaint

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RETRACT. THE CONTACT SUSTAINED SERIOUS INJURIES TO THE CHEST THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

Mar 08, 2018

Crash: 1

Injuries: 1

STEERING,SEATS,FUEL/PROPULSION SYSTEM

1 complaint

DOOR PANELS OUT OF LINE. RPMS DROP TO 0 WHILE SITTING, CARBON MONOXIDE, FRONT END NOISE, SEAT BROKE, BACK VENTS POURED WATER IN, TRANSMISSION SLIPPING BLINKER SWITCH REPLACED, MODULAR REPLACED, BACK UP CAMERA SYSTEM REPLACED. FRONT END WORKED ON MORE THAN 7 TIMES.

Feb 24, 2018

STRUCTURE,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

VEHICLE IN MOTION WHEN ALL OF A SUDDEN WOULD SLOW DOWN TO A CRAWL AND LOSE ABILITY TO ACCELERATE. YELLOW WRENCH WARNING LIGHT WOULD THEN LIGHT UP. HAPPENED TWICE AND ALMOST HAD SERIOUS ACCIDENT. ALSO WOULD EXPERIENCE BURNING SMELL WHEN ACCELERATING UP A HILL. PREVIOUSLY REPORTED TO DEALER BUT THEY WOULD NOT BELIEVE.

Feb 22, 2018

STRUCTURE,FUEL/PROPULSION SYSTEM

1 complaint

MY 2013 EXPLORER HOOD WAS PEELING AND I HAVE TO HAVE IT REPAINTED. IT WAS RUSTING. ALSO I SMELL FUEL FUMES INSIDE THE VEHICLE, IT IS SO BAD, YOU HAVE TO STOP THE CAR AND GET OUT TO BREATH.

Jan 29, 2018

SEAT BELTS,UNKNOWN OR OTHER,SERVICE BRAKES

1 complaint

BOTH OF MY REMOTE CONTROLS ARE NOT WORKING AT ALL AND HAVE TO BE PUTTING THE CONTROL IN THE LITTLE BOX TO GET MY VEHICLE STARTED AND CARBON MONOXIDE FUMES ARE PRESENT SO I STOP DRIVING MY VEHICLE FOR SAFETY PRECAUTIONS OF THE SMELL.

Jan 24, 2018

STRUCTURE,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WITHIN LESS THAN A WEEK OF OWNING THE VEHICLE, CARBON MONOXIDE ENTERED THE VEHICLE. THE DEALER (SKALNEK FORD, 941 S LAPEER RD, LAKE ORION, MI 48362, (248) 693-6241) STATED THAT THERE WAS A TSB THAT COULD BE PERFORMED ON THE VEHICLE. AN UNKNOWN PART WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THEY WERE UNABLE TO PROVIDE A SOLUTION. THE MANUFACTURER ISSUED THREE RECALLS ON THE FUEL SYSTEM. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: EA17002 (STRUCTURE, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Jan 17, 2018

ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

1 complaint

THE "DOOR AJAR" SENSOR ON MANY FORD PRODUCTS IS DEFECTIVE AND CAUSES THE DOOR AJAR LIGHT TO COME ON EVEN WHEN THE DOORS ARE CLOSED. THIS ALSO CAUSES THE INTERIOR DOME LIGHTS TO REMAIN ON AT NIGHT AND WILL NOT ALLOW THE DOORS TO BE LOCKED WHILE OPERATING THE VEHICLE. IT IS DANGEROUS NOT BEING ABLE TO LOCK THE DOORS AS CHILDREN COULD OPEN THE DOORS ACCIDENTALLY AND FALL OUT. IT IS ALSO DANGEROUS HAVING THE INTERIOR DOME LIGHTS REMAIN ON WHILE DRIVING AT NIGHT. FORD KNOWS ABOUT THIS PROBLEM AS WHEN I TOOK THE VEHICLE IN FOR REPAIRS, THEY ACKNOWLEDGED A SERVICE BULLETIN IS AVAILABLE ABOUT THE PROBLEM. BECAUSE OF THE SAFETY ISSUES INVOLVED, THERE SHOULD BE A RECALL ON THE DOOR AJAR. BATTERY DRAINS QUICKLY AFTER GETTING NEW ON WITHIN A YEAR. BRAKES ALSO CONTINUES SQUEAKS AFTER GETTING THEM FIXED.

Dec 27, 2017

ELECTRICAL SYSTEM,STRUCTURE,ENGINE

1 complaint

I FOUND CRACKS IN THE DOOR JAM OF THE REAR LIFTGATE ON THE DRIVER'S SIDE OF THE VEHICLE. FOLLOWING THIS DISCOVERY I FOUND FLOOR BOARDS SOAKED IN WATER, WATER DRIPPING DOWN MY 3RD ROW SEAT BELT ONTO THE FLOOR BOARDS AND INTO THE SPARE TIRE WELL. FOLLOWING THIS MY MOONROOF QUIT WORKING. THEN I RECEIVED A LETTER REGARDING EMISSIONS ENTERING THE BACK OF THE VEHICLE AND CAUSING PEOPLE TO PASS OUT AND WRECK THEIR VEHICLES. TOOK THE CAR TO FORD AND THE FORD DEALERSHIP WON'T COVER THE CRACKS IN THE NON WRECKED VEHICLE UNDER THE EMISSIONS WARRANTY BECAUSE THEY STATE THEY ARE UNRELATED. IF WATER IS GETTING INTO THE BACK OF THE CAR THROUGH A CRACK THEN EMISSIONS PROBABLY ARE TOO.

Dec 06, 2017

SERVICE BRAKES,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

THIS MAKE/MODEL/YEAR HAS A KNOWN FACTORY DEFECT THAT CAUSED THE EXHAUST MANIFOLD TO BLOW EXHAUST DIRECTLY INTO THE CABIN. I HAD TO FORCE THE DEALER TO FIX THIS, AS THEY ARGUED EXHAUST IS NOT DANGEROUS. I HAVE ATTACHED THE INSTRUCTIONS ON HOW TO FIX THIS, FROM THE FACTORY, PROVING IT WAS A KNOWN SERIOUS ISSUE, NOT DISCLOSED TO ME. THE DEALERSHIP DID A HORRIBLE JOB IN THE "REPAIR" - HAVING BROKEN OTHER PARTS OF THE CAR IN THE PROCESS. AFTER THEY "REPAIRED" THE CAR, IT BEGAN RANDOMLY SHUDDERING, WHILE IDLING. I HAVE ATTACHED A VIDEO OF IT. YOU WILL NEED TO TURN UP THE VOLUME TO THE MAX, AS YOUTUBE COMPRESSED THE SOUND TERRIBLY. I HAVE ONE WITNESS TO THIS HAPPENING TWICE. THE ENGINE STARTS VIBRATING WITH SUCH FEROCITY THAT IT SOUNDS AS THOUGH THE VEHICLE IS ABOUT TO EXPLODE. THE WITNESS IS WILLING TO TESTIFY IN COURT. HTTPS://WWW.YOUTUBE.COM/WATCH?V=JOHECICECTK . THIS VEHICLE HAS COMPLETELY FALLEN APART AROUND ME. THERE ARE 10 OTHER MAJOR MECHANICAL ISSUES, WHICH FORD REFUSES TO FIX.

Sep 28, 2017

STEERING,WHEELS,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

WHEN TRAVELING ON THE INTERSTATE THE VEHICLE STARTED PULLING MY STEERING TO THE RIGHT OR LEFT WHEN NOT DRIVING STRAIGHT. THE STEERING WHEEL WOULD POP TO ONE SIDE OR THE OTHER MAKING IT DIFFICULT TO MAINTAIN MY LANE ON THE INTERSTATE. DASHBOARD LIGHTS APPEARED INDICATING TRAC CONTROL AND TRAC SYSTEM MAINTANENCE. AFTER EXITING THE HIGHWAY THE VEHICLE MADE A LOUD POPPING AND SCREECHING NOISE WHEN MAKING A SHARP TURN, THE WHEEL BECAME MORE DIFFICULT TO TURN AND WAS PHYSICALLY CHALLENGING. REALIZING THE SEVERITY OF THE SITUATION AND FEELING THE LOSS OF CONTROL BEHIND THE WHEEL I ATTEMPTED TO PULL INTO A PARKING LOT WHEN THE STEERING COMPLETELY LOCKED UP. THE WHEEL WOULDN'T BUDGE AND I WAS LEFT STRANDED WITH THE CAR JACKNIFED ON A SIDE STREET. A TOW TRUCK WAS REQUIRED TO REMOVE THE CAR FROM THE STREET AND I HAD TO REMOVE MYSELF AND MY 4 WEEK OLD BABY FROM THE CAR AND TO SAFETY WHILE WAITING FOR AN ALTERNATE RIDE. VERY SCARY AND UPSETTING. THANKFULLY IT DID NOT HAPPEN ON THE INTERSTATE OR IT COULD HAVE RESULTED IN A POTENTIALLY FATAL ACCIDENT.

Sep 22, 2017

STEERING,AIR BAGS,SERVICE BRAKES

1 complaint

I WAS DRIVING ON A RESIDENTIAL STREET APPROXIMATELY TWO MINUTES FROM MY HOME TO RUN AN ERRAND. I WAS USING THE HANDS-FREE DEVICE ON MY PHONE AS PER TEXAS LAW. THERE IS ONE WAY EACH WAY WITH A YELLOW DOUBLE LINE DIVIDER AND MANY PEOPLE PARK ON THE SIDE TO CHECK MAIL WALK DOGS ETC. SO I TEND TO DRIVE SO THAT I WON'T HIT THOSE INDIVIDUALS. THE ROAD IS CURVY AND I NOTICED THAT I WAS STARTING TO VEER OFF INTO THE GRASS AND I TRIED TO STEER BACK LEFT AND PRESS MY BRAKES AT WHICH TIME I REALIZED THAT MY BRAKES WERE NOT WORKING AND I COULD NOT GET BACK ON THE ROAD. I THEN RAN OVER A FIRE HYDRANT WHICH DID NOT DECELERATE MY CAR NOR DID IT DEPLOY MY AIRBAG; CONTINUING TO DEPRESS THE BRAKES I AM THEN HIT A LARGE LIGHT POST WHICH CONTINUED TO NOT DECELERATE THE CAR AND NOT CAUSE ANY AIRBAG TO DEPLOY, AND I STILL COULD NOT TURN MY WHEEL TO THE LEFT (OR TO THE TO THE ROADWAY); THERE WAS A LARGE DELIVERY TRUCK WAITING TO GET INTO THE GATED COMMUNITY ON THE RIGHT-HAND SIDE AND I RAN INTO THAT VEHICLE STOPPING MY CAR AND TOTALING IT WHERE ARE THE COMPLETE FRONT END OF MY CAR WAS COMPLETELY DESTROYED (PUSHED IN) YET MY AIRBAGS DID NOT DEPLOY. I WAS GOING TO POSTED SPEED OF 35 MPH AS I ALWAYS DO. MY CAR HAD RECENTLY BEEN INSPECTED AS REQUIRED BY THE STATE BECAUSE IT IS OUT FOR RENEWAL IN AUGUST 2017. I BOUGHT THE CAR LESS THAN THREE YEARS AGO AS A FORD CERTIFIED USED CAR WITH A 10 YEAR 100,000 MILE BUMPER TO BUMPER WARRANTY ON IT. IT HAD LESS THAN 67,000 MILES ON IT AT THE TIME OF THE INCIDENT. IF THE TRUCK HAD NOT BEEN THERE TO STOP MY CAR, THERE IS NO OTHER OBSTRUCTION OTHER THEN A MAJOR HIGHWAY AND I PROBABLY WOULD NOT HAVE SURVIVED.

Aug 31, 2017

Crash: 1

STRUCTURE,SEATS,ENGINE

1 complaint

EXHAUST FUMES IN CABIN - SINCE WE HAVE BEEN WITHOUT THE EXPLORER FOR THREE MONTHS (IT HAS BEEN IN THE SHOP GETTING AN UPDATED TURBO), MY WIFE HAS NOT HAD ANY UNEXPLAINED HEADACHES AFTER SPENDING ALL DAY RUNNING ERRANDS IN THE EXPLORER.

Aug 29, 2017

VEHICLE SPEED CONTROL,UNKNOWN OR OTHER

1 complaint

IT WILL DOWN SHIFT AND TAKE OFF FASTER BY IT SELF . AND 2 NO IS THE EXHAUST FUMES THAT COME BACK INSIDE THE CAR . WE HAVE HAD MANY FRIENDS RIDE WITH US AND FAMILY MEMBERS AND THEY GET SICK IN OUR VEHICLE ALSO

Aug 02, 2017

UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM,VISIBILITY/WIPER

1 complaint

THIS IS MY THIRD ATTEMPT AT THIS. MY EXPLORER HAS THE EXHAUST PROBLEM YOU ARE SEEING IN THE NEWS. I HAVE TRIED TO WORK WITH THE DEALERSHIP, FORD DIRECTLY AND NOW ONE WANTS TO ACKNOWLEDGED. I HAVE BEEN CHASING THIS FOR A FEW YEARS. MY KIDS AND I ARE GETTING ILL AND WITH 100 DEGREE TEMP AND BELOW ZERO CLIMATE WE HAVE TO USE THE AIR. THEY ALSO HAVE A PROBLEM WITH THEIR OUTER WINDOW PILLARS WHERE THEY WILL COME LOSE AND RANDOMLY FLY OFF ON THE FREEWAY. BELOW IS MY CONVERSATION WITH FORD DIRECTLY WHO CLAIM THIS IS RARE AND DOES NOT CAUSE SAFETY RISK, TO SEE THE DEALERSHIP WHO NEEDS TO TAKE THE CAR APART AT MY EXPENSE TO EVEN TRY AND LOCATE THE PROBLEM.

Jul 31, 2017

STEERING,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

1 complaint

FORD EXHAUST I AM GETTING A STRONG ROTTEN EGG SMELL AND A BURNING SMELL EVERYTIME I DRIVE MY CAR WHICH IS A 2013 FORD EXPLORER LIMITED 4WD IT HAS BEEN GETTING PROGRESSIVELY WORSE. THIS HAPPENS WHEN I AM ON THE HIGHWAY AND WHEN I AM JUST DRIVING DOWN THE STREET. I AM NOT SURE IF IT GETS PROGRESSIVELY WORSE WHEN THE CAR IS GOING FASTER BECAUSE IT SMELLS ALL THE TIME. I JUST HAD THE CAR TOED TO DEALERSHIP BECAUSE IT WILL NOT START. IN ADDITION I NOTICED THAT I HAVE BEEN SUFFERING FROM HEADACHES, DIZZINESSAND AND FATIGUE WHILE DRIVING WHICH HAS NEVER HAPPENED TO ME BEFORE. FINALLY I NOTICED THAT WHEN THERE IS NO POWER IN THE CAR THERE IS NO WAY TO OPEN THE BACK TAILGATE TO LET PEOPLE OUT WHEN YOU ARE SITTING IN THE THIRD ROW OF THE CAR SO YOU ARE TRAPPED BACK THERE WITH THE SMELL.

Jul 30, 2017

POWER TRAIN,VEHICLE SPEED CONTROL

1 complaint

ABOUT 6 MONTHS AGO MY CAR STALLED AFTER BEING PARKED AT A MAJOR HIGHWAY RED LIGHT. I WAS LUCKILY ABLE TO PULL OFF THE ROAD SAFELY. THE WRENCH WARNING LIGHT CAME ON (POWER TRAIN ISSUE) BUT AFTER SHUTTING OFF & RESTARTING THE CAR WORKED FINE. I HAD IT SERVICED AFTER & IT DIDN'T HAPPEN AGAIN UNTIL LAST FRIDAY,6/16/17. AGAIN AFTER BEING STOPPED AT A LIGHT ON A MAJOR ROAD & CAUSING ME TO PULL OFF THE ROAD. IT HAS NOW HAPPENED 6 TIMES IN A WEEK. ALWAYS AFTER A STOP SIGN/LIGHT. EVERY TIME IT SEEMS TO LOSE ENGINE POWER, THE WRENCH LIGHT COMES ON AND THE CAR SLOWS TO A SCARY SLOW SPEED. AFTER TURNING THE CAR OFF, THE LIGHT GOES AWAY AND THE CAR COMES BACK ON. AFTER RESEARCHING THE PROBLEM ONLINE WE THOUGHT IT WAS THE THROTTLE BODY LIKE OTHERS HAVE HAD. ON 6/20/17 WE TOOK IT TO THE SHOP AND GOT THE CODE P2111 (THROTTLE ACTUATOR CONTROL SYSTEM - STUCK OPEN). THEY CLEANED THE PART, THE CODE WENT AWAY AND IT'S BEEN STALL FREE UNTIL TODAY, 6/23/17. I DIDN'T MAKE IT A STREET OVER FROM MY HOUSE BEFORE IT HAPPENED AGAIN AT A 4-WAY STOP. I IMMEDIATELY CAME BACK HOME AND THE CAR WILL SIT IN MY DRIVEWAY UNTIL I TAKE IT TO HAVE THE PART REPLACED. AFTER READING SO MANY ACCOUNTS OF THIS HAPPENING AND CERTAIN MODELS GETTING RECALLED OR "CUSTOMER SATISFACTION PLANS" I DON'T GET HOW FORD HASN'T HAD TO REPLACE THEM ALL. IT IS DANGEROUS! I AM FORTUNATE ENOUGH TO NOT HAVE CAUSED AN ACCIDENT EACH TIME THIS HAS HAPPENED, BUT I AM LITERALLY SCARED TO DEATH TO DRIVE MY CAR. IF I DO I SPEND THE ENTIRE TIME TENSE & DRIVING SLOW IN THE RIGHT LANE IN CASE IT STALLS & I HAVE TO PULL OVER. FORD SHOULD NOT GET AWAY WITH HAVING SCARED DRIVERS ON THE ROAD WHEN THIS IS CLEARLY AN ISSUE WITH THEIR VEHICLES. MY CAR IS 4 YEARS OLD AND I TAKE CARE OF IT. I SHOULD NOT BE SCARED TO LEAVE MY HOUSE IN IT. NOR DO I THINK I SHOULD HAVE TO PAY THE $100+ IT'S GOING TO TAKE TO REPLACE A PART THEY KNOW TO BE FAULTY.

Jun 23, 2017

STEERING,FUEL SYSTEM, GASOLINE,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

WHILE DRIVING DOWN A CITY STREET MY VEHICLE LURCHED AND THE TERRAIN MANAGEMENT SYSTEM FAULT LIGHT AND ORANGE WRENCH LIGHT CAME ON. IT WOULDN'T ACCELERATE AND I LOST MY POWER STEERING. I WAS ABLE TO COAST TO SIDE OF THE ROAD. I SHUT IT OFF AND WAITER FOR ABOUT A MINUTE THEN RESTARTED IT. IT IDLED ROUGH FOR A FEW SECONDS THEN SMOOTHED OUT AND I WAS ABLE TO MAKE IT HOME. *TR

Jan 24, 2017

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE

1 complaint

WHILE DRIVING MY EXPLORER WILL LOSE ALL POWER AFTER 30-45 MINUTES IT WILL RESTART AND RUN FINE FOR A DAY OR SO AND THEN HAPPEN AGAIN. WHEN IT LOSES POWER ALL OF THE WARNINGS WILL APPEAR AND THE RADIO WILL STILL WORK. WHEN I RESTART THE VEHICLE IT TAKES A MINUTE FOR THE ENGINE TO TURN OVER. THIS IS VERY SCARY AND DANGEROUS WHEN I AM DRIVING DOWN THE HIGHWAY AT 70 MPH. I SEE THERE HAVE BEEN MANY COMPLAINTS ABOUT THIS BUT NO RECALL! THIS HAS ALSO HAPPENED WHILE DRIVING A BOTH 35-40 MPH ON CITY STREETS AND HAS HAPPENED A TOTAL OF ABOUT SIX TIMES. *TR

Jan 16, 2017

ENGINE AND ENGINE COOLING,LATCHES/LOCKS/LINKAGES

1 complaint

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE OPERATING THE VEHICLE AND DEPRESSING THE ACCELERATOR PEDAL WITH THE AIR CONDITIONER ACTIVATED, EXHAUST FUMES EMITTED FROM THE AIR CONDITIONING VENTS. ALSO, THE FRONT DRIVER'S SIDE DOOR AJAR SENSOR ILLUMINATED ALTHOUGH THE DOOR WAS SECURED. EVENTUALLY, THE DOOR COULD NOT BE LOCKED AT ALL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 36,000.

Oct 12, 2016

STEERING,VISIBILITY,ELECTRICAL SYSTEM

1 complaint

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING BECAME VERY DIFFICULT TO CONTROL. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, THE STEERING RESUMED NORMAL OPERATION. THE DEALER STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). WHILE DRIVING VARIOUS SPEEDS, THE WINDSHIELD WOULD VIBRATE AND THE AMBIENT LIGHTING WOULD DEFAULT TO WHITE ON THE INSTRUMENT PANEL, WHICH HINDERED THE CONTACT'S VISIBILITY OF ALL THE GAUGES. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

Jul 22, 2016

POWER TRAIN,UNKNOWN OR OTHER,ENGINE

1 complaint

BOUGHT A USED FORD EXPLORE XLT WITH 32K MILES. AS I HAVE BEEN DRIVING THE SUV I AM NOTICING THAT WHENEVER I FULLY PRESS DOWN ON THE GAS PEDDLE TO INCREASE MY ACCELERATION WHETHER I AM MERGING ONTO THE FREEWAY, CHANGING LANES OR SCALING A HILL, THE CABIN IS FILLED WITH A STRONG EMISSIONS ODOR. WHICH WORRIES ME BECAUSE I NORMALLY HAVE CHILDREN IN THE VEHICLE. AS I LET UP ON THE GAS PEDDLE THE ODOR DISSIPATES. I HAVE NOTICED THIS ODOR WHEN I HAVE MY MAX A/C FUNCTION ON WHICH IS USING RECIRCULATED AIR.

Jul 19, 2016

SUSPENSION,ENGINE AND ENGINE COOLING,SERVICE BRAKES,FUEL/PROPULSION SYSTEM

1 complaint

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, AN EXHAUST ODOR EMITTED INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKES, WHEEL BEARING, AND FUEL SENDING UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, A MONTH LATER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

Jul 06, 2016

STEERING,AIR BAGS,ENGINE

1 complaint

ONE WEEK AFTER I PURCHASED MY BRAND NEW FORD THE TRANSMISSION STARTED GOING BAD AFTER A MONTH I WAS TOLD THAT IT IS DEFECTIVE AND I HAD A NEW TRANSMISSION INSTALLED MY AIR BAG SENSORS WERE CHANGED CAUSE THEY WERE DEFECTIVE MY TRANSMISSION WAS DAMAGED AGAIN AND WAS REPAIRED AGAIN AND THE FUEL WAS ALSO RECALLED MY FORD STILL GIVE ME A VERY BAD SMELL WHEN DRIVING ON THE HIGHWAY I BELIEVE IT STILL HAS DAMAGE IN THE TRANSMISSION ALSO WHEN I WENT TO GET MY CAR BALANCED WITH FORD THE POWER STEERING PIECE THAT WAS ELECTRIC THAT COST ME ALMOST 1,000.00 PLEASE I CAN TAKE ANY HELP I CAN GET

Jul 05, 2016

STRUCTURE,WHEELS

1 complaint

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE. UPON INSPECTION, THE CONTACT NOTICED THAT THERE WAS WATER WHERE THE SPARE TIRE WAS LOCATED. AS A RESULT, THERE WAS MOISTURE ON THE CARPET. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 57,000.

Jun 01, 2016

STRUCTURE,SEATS

1 complaint

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE THIRD ROW SEAT FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE SEAT NEEDED TO BE REPLACED. THE SEAT WAS NOT REPLACED. THE CONTACT ALSO STATED THAT THE VEHICLE EXPERIENCED A LEAK BY THE TOP OF THE REAR HATCH. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.

Mar 25, 2016

AIR BAGS,STRUCTURE

1 complaint

I WAS STANDING AT A RED LIGHT AND WAS REAR ENDED BY A SPEEDING DRIVER. I WAS CATAPULTED INTO THE TRUCK STANDING IN FRONT OF ME. THE FRONT END OF THE CAR WAS TOTALED, AS WELL AS THE FRAME BENT FROM THE REAR; WHERE I WAS HIT ORIGINALLY ONLY MILLISECONDS BEFORE. I BOUGHT THE VEHICLE BECAUSE OF THE AIR BAG PROTECTION, NO AIRBAGS DEPLOYED. A FIREMAN ON SCENE COMMENTED THAT HE COULD NOT BELIEVE THAT THE AIRBAGS DID NOT DEPLOY. MY VEHICLE IS IN THE POLICE IMPOUND LOT, BECAUSE OF AN ACCIDENT RESULTING IN INJURIES. I HAVE SINCE SHOWN THE PICTURES TO SEVERAL PEOPLE, EVEN MECHANICS; AND THEY HAVE ALL STATED THAT THERE IS SOMETHING WRONG WITH THE AIRBAGS, SINCE THEY DID NOT DEPLOY. THE INSURANCE COMPANY IS DEMANDING THAT I RELEASE THE VEHICLE TO THEM IMMEDIATELY.

Mar 25, 2016

Crash: 1

Injuries: 1

ENGINE AND ENGINE COOLING,EQUIPMENT

1 complaint

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT EXHAUST FUMES ENTERED THE VEHICLE THROUGH THE AIR CONDITIONING SYSTEM WHEN THE VEHICLE ACCELERATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE AIR VENTS WERE SUCKING THE EXCESS EXHAUST FUMES THROUGH THE AIR CONDITIONING VENTS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 15,000.

Oct 16, 2015

STRUCTURE,EQUIPMENT ADAPTIVE/MOBILITY,ENGINE

1 complaint

EXHAUST IS ENTERING THE PASSENGER COMPARTMENT THROUGH THE FRONT AND REAR AIR CONDITIONING VENTS WHEN THE ENGINE IS ACCELERATED TO 3500 RPM OR ABOVE. I NOTICED THIS CONDITION WHILE DRIVING AROUND TOWN,WHEN PASSING ANOTHER CAR OR ACCELERATING TO ENTER THE FREEWAY, BUT THE PROBLEM WAS REALLY EVIDENT ON A RECENT DRIVING VACATION FROM KANSAS CITY TO SEATTLE WA. WE WENT THROUGH SEVERAL MOUNTAINOUS STATES AND IT WAS TERRIBLE, THE CAR WAS CONSTANTLY ACCELERATING ABOVE 3500 RPM TO MAINTAIN SPEED ON UP HILL GRADES,THE CAR CONSTANTLY REEKED OF EXHAUST. WE HAD TO ROLL THE WINDOWS DOWN TO KEEP IT AIRED OUT. I TOOK THE CAR TO MY FORD DEALER WHEN I RETURNED FROM THE TRIP,THEY SAID THERE IS NO PROBLEM. I AM NOT GOING TO ARGUE WITH FORD OVER THIS,I HAVE PURCHASED A CARBON MONOXIDE METER WHICH I KEEP IN THE CAR AND HAVE RECORDED CARBON MONOXIDE IN THE CABIN AS HIGH AS 15 PPM DURING ACCELERATION. THIS CAR NEEDS TO BE RECALLED,I HAVE READ THAT I AM NOT ALONE,THIS PROBLEM EXISTS ON FORD EXPLORERS MANUFACTURED FROM 2011 - 2015. WHY ?

Sep 02, 2015

UNKNOWN OR OTHER,SERVICE BRAKES,ENGINE

1 complaint

AT THE3200 MILEAGE I EXPERINCE BRAKE ISSUES ROTARY HAD TO BE REPLACED .ON THE FIRST WEEK OF JULY 2015 ADDITIONAL BRAKE WORK HAD TO BE REDONE.ON JULY10TH 2015 WHILE DRIVING THE AC UNIT WENT OUT COMPLETLY WHILE I WAS DRIVING ON A LONG EXTENDED TRIP BARELY MADE IT HOME NO AIR WIERD SCREEHIN NOISE. SCHEDULED TO GO BACK TO REPAIR7-14-15 . I PURCHASE THE VEHICLE JULY 2014.THE VEHICLE HAS 36000. VERY UNHAPPY AT THIS POINT THINKING ABOUT RETURNING THE VEHICLE AND STARTING OVER WITH SOME OTHER VEHICLE

Jul 13, 2015

SERVICE BRAKES,ENGINE

1 complaint

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 75 MPH, THE VEHICLE ACCELERATED WITHOUT WARNING. THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO STOP THE VEHICLE. AS A RESULT, THE CONTACT SHIFTED THE VEHICLE IN NEUTRAL IN ORDER TO BRING THE VEHICLE TO A STOP. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000. THE VIN WAS NOT AVAILABLE.

Jun 24, 2015

STEERING,AIR BAGS

1 complaint

TL* THE CONTACT OWNED A 2013 FORD EXPLORER. WHILE DRIVING 35 MPH AND MAKING A SHARP LEFT TURN, THE STEERING WHEEL SEIZED. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A CONCUSSION AND REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.

Aug 29, 2014

Crash: 1

Injuries: 1

SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROL

1 complaint

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE REVERSING AT 4 MPH, HIS FOOT SLIPPED AND DEPRESSED THE ACCELERATOR PEDAL CAUSING HIM TO LOOSE CONTROL OF THE VEHICLE. THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE CONTACT STATED THAT THE BRAKE PEDAL WAS TOO SMALL AND TOO CLOSE TO THE FUEL PEDAL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 30,000.

Aug 04, 2014

Crash: 1

POWER TRAIN,STRUCTURE

1 complaint

ON 16 JULY 2014, I WAS DRIVING AND MY VEHICLE JUST STOPPED WHILE I WAS DRIVING IT, FORD CLAIMS THAT THIS IS A SAFETY DEVICE TO PROTECT THE TRANSMISSION, BUT THIS IS A SERIOUS HEALTH AND SAFETY ISSUE FOR PEOPLE AND THEIR LIVES. I COULD HAVE EASILY GOTTEN HURT OR CAUSED A SERIOUS TRAFFIC ACCIDENT IF I WAS ON A DIFFERENT ROAD OR ON THE INTERSTATE. FORD CLAIMS THAT BECAUSE OF THE GRILLE DESIGN THAT THEY HAVE ONT HE VEHICLE IT CAUSES MAJOR ISSUES TO THE AIR CONDENSOR AND TRANSMISSION COOLER, BECAUSE ANY AND EVERYTHING...DEBRIS, ROCKS, INSECTS, BIRDS... CAN CAUSE THE CONDENSOR/COOLER TO BE DAMAGED WHICH WILL CAUSE THE CUSTOMER TO HAVE TO CONSTANTLY PAY OUT OF POCKET EXPENSES. THIS IS A MAJOR SAFETY CONCERN. *TR

Jul 18, 2014

EQUIPMENT

1 complaint

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT NOTICED SMOKE SEEPING THROUGH THE AIR VENTS INSIDE THE VEHICLE. THE DEALER STATED THAT A ROCK FRACTURED THE AIR CONDITIONER CONDENSER. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.

Jun 23, 2014

Fire: 1

FUEL SYSTEM, GASOLINE,EQUIPMENT ADAPTIVE/MOBILITY,ENGINE

1 complaint

THERE IS A FOUL SMELL IN THE VEHICLE, MAYBE BURNING PLASTIC ON THE VEHICLE OR EXHAUST. THE FUMES GETS INSIDE THE VEHICLE THAT CAN MAKE IT UNBEARABLE WHEN YOU HAVE THE AC ON. YOU CAN NOT STAY IN THE CAR. THE AC HAS TO BE TURN OFF AND ALL WINDOWS OPEN IN ORDER TO CONTINUE DRIVING. I BROUGHT THE VEHICLE BACK TO THE DEALERSHIP FOR SERVICE, LAST YEAR. THE SERVICE REPRESENTATIVE INFORMED ME THAT IT WAS A PLASTIC BAG THAT GOT STUCK IN THE EXHAUST. ONCE ITS BURNED OFF THE SMELL WILL BE GONE. HOWEVER. IT DOES NOT SEEM TO BE THE CASE. THE FOUL SMELL IS GETTING WORSE THAT ITS UNBEARABLE TO STAY IN THE VEHICLE WITH THE AC ON. *TR

Jun 21, 2014

ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES

1 complaint

MY 2013 FORD EXPLORER (LIMITED) SPONTANEOUSLY LOCKED WHILE MY 9 MONTH OLD DAUGHTER WAS IN THE CAR WITH THE KEYS. MY WIFE HAD JUST PUT MY DAUGHTER IN THE CAR WITH HER PURSE, WHICH HAD THE VEHICLE KEYS INSIDE. AFTER SHE CLOSED THE DOOR TO WALK TO THE DRIVER'S SIDE, THE VEHICLE LOCKED, AND WOULD NOT OPEN. ALL PUBLISHED VEHICLE OWNER'S MANUALS/DOCUMENTATION CLEARLY STATE THAT THIS SHOULD NEVER HAPPEN. FURTHER, THE VEHICLE HAS BUILT IN MECHANISMS TO SAFEGUARD AGAINST THIS SCENARIO WHICH ALSO FAILED. WITH THE KEYS IN THE VICINITY OF THE CAR, YOU SHOULD BE ABLE TO TOUCH THE DOOR HANDLE TO UNLOCK THE VEHICLE. NOTHING WE TRIED WOULD UNLOCK THE CAR. WE LIVE IN A HOT CLIMATE, SO THE CAR WAS WELL OVER 120 DEGREES. WE CALLED THE FIRE DEPARTMENT TO BREAK IN (BROKEN WINDOW, AND DOOR). AFTER BRINGING THIS UP WITH FORD, THEY'VE DONE NOTHING TO FIX THE PROBLEM. THEY CLAIM IT'S NOT THEIR FAULT, OR RESPONSIBILITY TO INVESTIGATE FURTHER, AND THERE IS NOTHING THEY CAN DO. I WAS LUCKY HELP WAS CLOSE BY, HOWEVER, UNDER DIFFERENT CIRCUMSTANCES, THIS COULD HAVE BEEN FAR MORE TRAGIC. *JS

Apr 14, 2014

ENGINE AND ENGINE COOLING,STRUCTURE

1 complaint

AFTER ALL THE NEW CAR SMELLS BEGAN TO WEAR OFF WE BEGAN TO NOTICE WHAT SEEMED TO BE EXHAUST FUMES WHEN WE WERE DRIVING UP HILLS. WE SOON NOTICED THAT IT HAPPENED ANYTIME UPON HARD ACCELERATION. THE SMELL IS ENOUGH TO MAKE YOUR EYES BURN AND WATER FROM UP IN THE DRIVER SEAT. WE THOUGHT MAYBE IT WAS COMING FROM THE REAR BUT TRIED IN ALL POSITIONS AND OFF AND STILL HAVE IT. THE FORD FIX WITH THE NEW VENT, SEALANT, ETC. WAS DONE AND HAD NO EFFECT ON IT. IT WAS BROUGHT BACK INTO THE DEALERSHIP A SECOND TIME AND THE OPPOSITE VENT WAS REPLACED, STILL NO CHANGE. WE BROUGHT IT BACK INTO THE DEALERSHIP A THIRD TIME AND IT WAS CHECKED FOR IMPROPER BODY SEALS AND WEATHER STRIPS WITH NOTHING FOUND. WE ARE NOW TOLD WE HAVE TO JUST WAIT AND SEE IF FORD COMES UP WITH A FIX. *TR

Oct 09, 2013

Injuries: 1

ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE

1 complaint

PURCHASED VEHICLE IN EARLY 2013. WHILE DRIVING AT VARIOUS SPEEDS NOTICED EXHAUST FUMES COMING FROM AIR VENTS. CALLED MY LOCAL FORD DEALERSHIP AND THEY ADVISED THAT IT WAS NORMAL TO SMELL FUMES BECAUSE IT WAS A NEW ENGINE. NOW SIX MONTHS LATER, I CONTINUE TO SMELL EXHAUST FUMES THROUGH AIR VENTS WHILE DRIVING BUT IT SEEMS TO BE WHILE AT HIGH RPM'S OVER 3000. I RESEARCHED THE NHTSA WEBSITE JUST TO MAKE SURE I WASN'T THE ONLY ONE AND NOTICED THAT THE FOLLOWING NHTSA ID COMPLAINT NUMBERS ARE ALSO ASSOCIATED WITH EXHAUST FUMES COMING THROUGH AIR VENTS. THEY ARE #10522939, 10521718, 10511749, 10503135, 10472937, 10497684 AND 10493493. IT SEEMS THAT THERE DEFINITELY IS A PROBLEM WITH EXHAUST FUMES ENTERING THE CABIN WHILE DRIVING. I JUST RECEIVED SAFETY RECALL NOTICE 13S04 FOR A POSSIBLE FUEL LEAK BUT I DON'T THINK THAT WILL STOP SMELL FROM COMING THROUGH THE AIR VENTS. SEEMS TO BE THAT SOME KIND OF SEAL OR GASKET IS NOT OPERATING AS REQUIRED TO KEEP FUMES FROM ENTERING THE CABIN. I HOPE THAT FORD GETS SERIOUS ABOUT CONDUCTING SOME TESTING FOR A POSSIBLE FIX OR RECALL. AS OTHERS HAVE COMPLAINED, I TRY NOT TO USE MY VEHICLE WHEN TRANSPORTING MY FAMILY AS THEY COULD BE EXPOSED TO HARMFUL EXHAUST FUMES. THIS VEHICLE IS NOT SAFE. *TR

Jul 25, 2013

POWER TRAIN,ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

I STARTED DRIVING AND ENGINE STARTED REVVING UP, TOOK FOOT OUT OF GAS PEDAL AN VEHICLE CONTINUED REVVING UP TO 3,000 RPM IN SLOW SPEED. CHANGE TRANSMISSION TO "N" AND VEHICLE CONTINUED AT 3,000 RPM. CHANGED BACK TO "D" AND DID NOT CHANGED, ONCE AGAIN CHANGE TO "N" AND BACK TO DRIVE AND RPM CAME DOWN. *TR

Jul 09, 2013

STEERING,POWER TRAIN,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

DRIVING VEHICLE AND CROSS TRAFFIC SYSTEM FAILURE TURNS ON, ADVANCETRAC SYSTEM FAILURE, STABILITY CONTROL FAILURE AND TRACTION CONTROL FAILURE OCCUR. VEHICLE BEGINS TO DECELERATE AND TRANSMISSION GOES FROM AN ILLUMINATED "D" TO BLANK. VERY HARD TO MANEUVER VEHICLE. VEHICLE STRUGGLES TO GAIN SPEED AFTERWARDS. THE ONLY RESOLUTION I HAVE FOUND IS TO PULL OVER IF POSSIBLE AND TURN ON VEHICLE AND RESTART. THIS HAS HAPPENED 4 TIMES IN THE PAST TWO WEEKS. *TR

Jul 02, 2013

STEERING,POWER TRAIN,WHEELS

1 complaint

VEHICLE BEGINS TO VIBRATE AND CAN NOT BE DRIVEN OVER 35 MPH DURING OR AFTER SNOW STORMS WITH WET HEAVY SNOW ON ROAD (SOMETIMES CAUSED BY SALTING ROADWAY). WHEEL WELL OPENING AROUND ALL FOUR TIRES ARE SO SMALL AND ENCLOSED, SNOW ACCUMULATES INTO SOLID ICE AROUND ALL FOUR TIRES AND BOTH AXLES BEGIN TO VIBRATE VIOLENTLY. DRIVER EITHER STOPS EVERY 8-10 MILES ALONG SIDE BUSY HIGHWAY TO CHOP ICE OUT (TAKES ME 40 MINUTES FOR ALL FOUR TIRE OPENINGS), SLOWS HIGHWAY TRAFFIC DOWN TO 30 MPH, OR GOES TO FORD DEALER. LOCAL DEALER SEES 6-10 OF THESE VEHICLES A DAY AND CHOPS ICE OUT AT NO CHARGE AND MAKES NO WORK ORDER HISTORY. TRAVELING AT ONLY 35 MPH WHEN TRAFFIC IS GOING 55 OR 70 MPH IS DANGEROUS. STOPPING EVERY 8-15 MINUTES ALONG BUSY HIGHWAY TO CHOP ICE WITH BACK TO PASSING TRAFFIC IS DANGEROUS. DEALERS DO NOT INFORM POTENTIAL BUYERS OF THE ICE PROBLEM. FORD HAS THIS DESIGN DEFECT PROBLEM WITH MORE THAN ONE MAKE OF VEHICLE, KNOWS ABOUT THE COMPLAINTS, BUT WILL NOT SPONSOR A SOLUTION. PERSONALLY, ALONG WITH CLEARING THE ICE ON M-115 AS I GO TO A DOCTOR'S APPOINTMENT IN TRAVERSE CITY, CHOPPING ICE HURTS MY BONE ON BONE SHOULDERS AND THE LOWER THREE VERTEBRAE OF MY BACK THAT NO LONGER HAVE A DISC BETWEEN THEM. THE SLIPPERY SIDE OF ROAD IS DANGEROUS FOR MY TWO ARTIFICIAL HIPS AND IS SIMPLY NOT SAFE TO MY PERSON AND SLOWS DOWN SOME PASSING VEHICLES THAT MAY SLIP AND SLIDE INTO ME OR ONCOMING TRAFFIC OF THE ONLY 2 LANE HIGHWAY. NORTHERN MICHIGAN IS GETTING UNNECESSARILY MORE DANGEROUS IN THE WINTER TIME. THERE HAVE BEEN MULTIPLE INCIDENTS AND THE INCIDENT DATE ABOVE IS ONLY APPROXIMATE.

Jun 26, 2013

STEERING,VEHICLE SPEED CONTROL

1 complaint

WHILE ACCELERATING UNDER FULL THROTTLE THE VEHICLE STEERING BECOMES ERRATIC AND THE VEHICLE WANTS TO WEAVE SIDE TO SIDE WITH NO INPUT FROM THE STEERING WHEEL. I AM EXTREMELY CONCERNED THAT THIS WILL EVENTUALLY CAUSE ME TO HAVE MOTOR VEHICLE COLLISION WHEN TRYING TO PASS ANOTHER VEHICLE, GET UP TO SPEED ON FROM A HIGHWAY ON RAMP, OR WHILE TRYING TO AVOID ANOTHER SITUATION. I WOULD LIKE THE NHTSA AND FORD TO EVALUATE THEIR 2013 FORD EXPLORER LIMITED 4WD FOR UNINTENTIONAL STEERING SWAY UNDER FULL ACCELERATION. *TR

Apr 03, 2013

STEERING,POWER TRAIN,ENGINE

1 complaint

I DROVE MY RECENTLY ACQUIRED AND NEW FORD EXPLORER SPORT FOR FIRST TIME ON THE HIGHWAY ON MARCH 4, 2013. WHEN ACCELERATING TO PASS A TRUCK, I LOST CONTROL OF FRONT END TO POINT OF SWIRLING AND NEAR COLLISION WITH THE TRUCK. I DON'T CONSIDER THIS A FLUKE AS SAME HAPPENED A WHILE LATER DURING SAME HIGHWAY TRIP. I'M VERY FAMILIAR WITH HIGH HORSEPOWER PASSENGER VEHICLES AND SPORTS CARS FOR THAT MATTER. I AM ALSO VERY FAMILIAR WITH HIGHER AND ALLOWABLE SPEEDS HAVING DRIVEN AND HANDLED SPORT CARS AND PASSENGER VEHICLES ON GERMAN AUTOBAHNS WHILE LIVING IN EUROPE. IT IS MY EXPERIENCE AND BELIEF THAT THE COMBINATION OF CHARACTERISTICS (WEIGHT BALANCING IN COMBINATION WITH SIGNIFICANT HORSEPOWER, POSSIBLY LARGE TIRE SIZE, TRACTION AND FOUR WHEEL/FRONT WHEEL DRIVE ASPECTS, THRUST ETC.) MAKE THIS VEHICLE, THE FORD EXPLORER SPORT, EXTREMELY DANGEROUS ON HIGHWAY WHILE ACCELERATING AT ALLOWABLE SPEEDS. A LOCAL DEALERSHIPS' EXPERT (READ: DEALER IS AN INDEPENDENT CONTRACTOR) IN INDIANA CONFIRMED MY OBSERVATIONS AND BELIEFS AND USED TERM "SQUIRLYNESS" TO DESCRIBE VEHICLES' HANDLING WHEN ACCELERATING AT HIGHWAY SPEEDS. FORD INDICATES THAT VEHICLE OPERATES AS DESIGNED, I CONTENT THE DESIGN IS BAD, CAUSING THIS FORD EXPLORER SPORT VERSION TO BE VERY DANGEROUS. IN MY MIND IT IS ENTIRELY FORESEEABLE THAT ACCIDENTS WILL HAPPEN TO UNSUSPECTING DRIVERS OF THIS VEHICLE BASED ON THE VEHICLE CHARACTERISTICS. OBVIOUSLY THIS IS SOMETHING THAT WILL NOT BE ADMITTED TO BY FORD DUE TO PRE-EMPTIVE LIABILITY ASSUMPTION IN CASE OF ACCIDENTS. I OFFERED FORD TO TAKE THIS NEW VEHICLE BACK. ONCE AGAIN I UNDERSTAND THAT THEY WOULD NOT AS THIS WOULD IMPLY ADMITTANCE OF SAFETY CONCERNS REGARDING THE FORD EXPLORER SPORT VERSION. *TR

Mar 14, 2013

ENGINE AND ENGINE COOLING,VISIBILITY

1 complaint

AT ANY SPEED EXHAUST FUMES GET INTO PASSENGER COMPARTMENT. WITH VEHICLE IDLING AND CLIMATE CONTROL TO OFF POSITION, I LET IT IDLE 5 MIN. THEN TURNED CLIMATE CONTROL TO ON POSITION AND NOTHING BUT FUMES COME OUT THRU AIR VENTS. I BOUGHT THIS EXPLORER 10/23/12 AND IT HAS BEEN IN THE SHOP SINCE 12/12/12. FORD SENT A FIX FOR THIS EXPLORER AND IT DIDN'T WORK. FMC NEEDS TO CALL ME ASAP. THIS IS LOOKING MORE AND MORE LIKE A BUY BACK. *TR

Jan 19, 2013

STEERING,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

1 complaint

AS I WAS TURNING LEFT AT A LIGHT, MY POWER STEERING WENT OUT COMPLETELY IN THE CAR. I LOOKED DOWN AT THE INSTRUMENT PANEL AND IT WAS BRIGHT YELLOW AND SAID ADVANCE TRAC FAILURE. IT WAS VERY DIFFICULT FOR ME TO CONTROL THE SUV AND IT TOOK EVERY OUNCE OF UPPER BODY STRENGTH IN ME TO PULL INTO A PARKING LOT. I BARELY AVOIDED A HEAD ON COLLISION WITH ANOTHER SUV AS I TURNED INTO THE LOT. I PULLED INTO THE BACK OF THE LOT AND PUT THE SUV IN PARK AND TURNED IT OFF. UPON TURNING IT BACK ON THE POWER STEERING WAS WORKING AGAIN. I WAS VERY SHOOK UP SINCE I HAD MY 6 YEAR OLD DAUGHTER WITH ME AS WELL. I HOPE SOMEONE LOOKS INTO WHAT IS CAUSING THIS TO HAPPEN. MY BRAND NEW CAR IS AT THE LOCAL FORD DEALERSHIP AND WHEN I DROPPED IT OFF THIS MORNING I WAS TOLD THAT THEY HAVE NEVER HEARD OF SUCH A THING HAPPENING TO ANYONE. *TR

Dec 10, 2012

2013 FORD Explorer Problems & Complaints

Complaints by Component

Frequently Asked Questions

How many problems does the 2013 FORD Explorer have?

What are the most common problems with 2013 FORD Explorer?

Where does this 2013 FORD Explorer problem data come from?

Other Years - FORD Explorer

Other FORD Models

Similar Brands