How many problems does the 2010 FORD Flex have?

The 2010 FORD Flex currently has 139 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2010 FORD Flex?

The most common problems reported for the 2010 FORD Flex are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2010 FORD Flex problem data come from?

All problem and complaint data for the 2010 FORD Flex comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

2010 FORD Flex Problems

STEERING

28 complaints

Leaving home to go to the grocery store and as I exited my street a dash warning came on stating "Power Steering Assist" fault Steering wheel locked up making it impossible for me to steer. Fortunately this happened in a spot where there was no other traffic and I was able to just turn off the car and restart and the message was gone and my steering was restored. I am now terrified to drive my car because if this had happened in traffic there could have been a serious accident because steering capability was non existent. . In reading online this is a very common problem with my make and model and apparently there was a recall by Ford for 2011 and later cars but not 2010 even though it is a "known problem" at dealerships. For me this now seems intermittent but in calling the dealership they know of the issue. It would cost me about $2200 to fix. I am happy to provide my vehicle for inspection. Thank you so much for your help ... greatly appreciated

Sep 20, 2025

On the road and power steering went out and was super hard to turn

Jun 22, 2025

The contact owns a 2010 Ford Flex. The contact stated while driving at an undisclosed speed, there was a metal clicking and scraping sound coming from underneath the vehicle. In addition, the contact stated that the wheels felt loose. The contact stated that a nearby driver informed her that sparks were coming from underneath the vehicle. The contact drove the vehicle to the shoulder of the road. The contact stated that a nearby driver identified that the rack and pinion had detached. In addition, the power steering fluid had leaked out onto the ground. The contact was driving on a busy highway during the failure occurred. The contact stated that her grandchildren were in the vehicle when the failure occurred. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 119,000.

Jul 11, 2024

Vehicle loses power steering intermittently upon vehicle startup as well as in motion. Vehicle is then extremely hard to control without power steering. Message " POWER STEERING ASSIST FAULT" prints to the instrument cluster above the steering wheel. Turning the vehicle off and back on may resolve problem but it returns within a couple key cycles.

Mar 22, 2024

AFTER STARTING THE VEHICLE AND WHILE STILL STATIONARY THE VEHICLE DISPLAYED A 'POWER STEERING ASSIST FAULT' AND THE POWER STEERING FAILED. THE CAR IS VERY HAD TO STEER AFTER GETTING THIS ERROR MESSAGE. I WAS ABLE TO STOP AND RE-START THE CAR AND THE ERROR MESSAGE WAS NOT DISPLAYED AGAIN AND I WAS ABLE TO DRIVE THE CAR. THE ERROR IS NOW HAPPENING EVERY 2-3 DAYS DEPENDING ON THE FREQUENCY IT IS DRIVEN. IF THIS HAPPENS WHILE DRIVING IT IS VERY DANGEROUS.

Apr 04, 2020

+ 23 more complaints for this component

ENGINE

21 complaints

While driving at 65mph, vehicle started to accelerate funny and cel came on. was getting on the freeway and the vehicle overheated and CEL light came on. I was able to safely pull over before the vehicle died. Got vehicle towed to my home and when engine oil was checked, it was discovered that there was coolant in the oil. Took to a local shop where it was determined that the water pump had failed and dumped all of the coolant into the oil pan. Estimated cost of repair with labor is $5,000. Failure mileage was ~192,000. The oil was in good standing and gold in color 12 hours prior and was only driven ~45 miles at highway speeds before the failure happened. From what I can tell, this was a catastrophic failure of the water pump bearing seal that happened almost instantaneously. This needs to be looked into, as the repair bill does not match the issue. A water pump repair should not cost more than the vehicle.

Mar 19, 2023

TL* THE CONTACT OWNS A 2010 FORD FLEX. THE CONTACT STATED WHILE STOPPED AT A STOP SIGN THE VEHICLE BECAME INOPERABLE. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE CONTACT STATED THE WATER PUMP FAILED WHICH FLOODED THE ENGINE. THE VEHICLE WAS TAKEN TO PLANET FORD LOCATED AT (20403 I-45, SPRING, TX 77388 281-719-3700) AND THE CONTACT WAS INFORMED THAT A DIAGNOSTIC TEST COULD NOT BE SCHEDULED FOR 6-8 WEEKS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER STATED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 192,000.

Feb 14, 2020

2010 FORD FLEX WITH DURATEC 3.5L ENGINE - SUDDEN WATER PUMP FAILURE CAUSES COOLANT TO FLOOD THE ENGINE, WHICH CAN CAUSE THE ENGINE TO OVERHEAT AND CUT OFF WHILE DRIVING, WITHOUT WARNING. THIS HAPPENED TO ME WHILE DRIVING TO WORK. LUCKILY I WAS ABLE TO PULL OFF THE ROAD SAFELY. THERE ARE MANY OTHERS WITH THIS ENGINE WHO HAVE HAD THIS PROBLEM, BECAUSE THE WATER PUMP IS INSIDE THE ENGINE-- SEE E.G. HTTP://WWW.CARPROBLEMZOO.COM/FORD/FLEX/WATER-PUMP-PROBLEMS.PHP AND HTTPS://WWW.KTMC.COM/FORD-LINCOLN-WATER-PUMP-ENGINE-FAILURE .

Nov 07, 2019

WE HAVE REPLACED THE TURBOS IN OR FORD FLEX ECOBOOST 5 TIMES WITHIN 2.5 YEARS!! THE FRONT AND REAR TURBOS BOTH JUST WENT AGAIN WITHIN ONE MONTH OF EACH OTHER!! WE WERE FINALLY TOLD BY A LINCOLN MECHANIC THE ISSUE IS A BAD/FAULTY OIL SEPERATOR MADE BY FORD. IT IS PUSHING TOO MUCH OIL INTO THE TURBOS CAUSING THEM TO LITERALLY BLOW UP!! SMOKE EVERYWHERE AND CAR IS UNDRIVABLE. I HAVE SMALL CHILDREN AND THIS IS COMPLETELY UNSAFE AND DANGEROUS!!

Oct 25, 2019

WATER PUMP LEAKING INTO ENGINE OIL, WHAT SHOULD BE A $500 AT MOST REPAIR IS GOOD TO REQUIRE REPLACEMENT OF THE ENGINE BECAUSE OF POOR WATER PUMP DESIGN.

Sep 07, 2019

+ 16 more complaints for this component

SERVICE BRAKES, HYDRAULIC

9 complaints

The contact owns a 2010 Ford Flex. The contact stated that while driving at an undisclosed speed, the brakes seized. There was no warning light illuminated. The contact was unable to pull to the side of the road. The contact stated that the vehicle responded as needed after waiting for a while. The vehicle was taken to an independent mechanic, where the brake master cylinder, the brake booster, the vacuum pump, the brake calipers, the brake check valve, the brakes lines, and the brake pedal sensor were replaced. Additionally, the ECM was replaced and reprogrammed; however, the failure persisted. The contact stated that the failure occurred when the brake fluid was hot after driving 15-20 miles. The dealer was not notified of the failure. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 102,000.

Mar 18, 2024

I AM THE OWNER OF A 2010 FORD FLEX, VIN #[XXX]. MY VEHICLE SUFFERS FROM EPISODIC BRAKE FAILURES. THIS OCCURS AS THE VEHICLE IS FIRST DRIVEN OFF AND THE ENGINE IS COLD. BRAKING POWER IS THEN REDUCED TO 10% OF NORMAL, RESULTING IN ALARMINGLY LONG STOPPING DISTANCES. ONCE DRIVEN A FEW MILES THE BRAKES RESUME NORMAL FUNCTION. THE ISSUE SURFACED AT 20,000 MILES IN JANUARY 2010. THE VEHICLE WAS SERVICED UNDER WARRANTY FOR THIS PROBLEM AT LEAST 4 TIMES. THIS ISSUE HAS BEEN PINPOINTED TO A PROBABLE VACUUM LOSS PRESENT ONLY ON THESE VEHICLES THAT ARE DRIVEN AT ALTITUDE ABOVE 7000 FEET AND SHARE THE FLEXES?? ECOBOOST AWD DRIVE TRAIN. I LIVE AT 9000 FT. THE SERVICE MANAGER AT MY LOCAL DEALERSHIP, SUMMIT FORD OF SILVERTHORNE COLORADO, HAS ACKNOWLEDGED I AM NOT ALONE WITH A VEHICLE EXPERIENCING THIS DANGEROUS MECHANICAL PROBLEM BUT ADMITS TO BEING UNABLE TO FIX IT AND HAS NOTHING FURTHER TO OFFER. TO DATE I HAVE NOT BEEN INVOLVED IN A COLLISION. HOWEVER IN THE LAST 12 MONTHS I HAVE HAD A FEW DISTRESSING CLOSE CALLS. FORD MOTOR CO. WAS INITIALLY ALERTED OF THIS SITUATION BY PHONE IN APRIL 2010 WITH A CALL TO THEIR CONSUMER RESOLUTION CENTER. MY REQUEST FOR HELP IS BEING IGNORED BY FORD MOTOR COMPANY. MY PHONE CALLS ARE NOT RETURNED, MY EMAILS ARE IGNORED, EVEN CERTIFIED MAIL IS NOT ACKNOWLEDGED. IT HAS BEEN MY DESIRE TO WORK WITH FORD MOTOR COMPANY ON SOLVING THIS ISSUE BUT I HAVE EXHAUSTED ALL AVENUES. FORD REFUSES TO ACKNOWLEDGE MY COMMUNICATIONS, FORD HAS BEEN ALERTED TO THIS PUBLIC SAFETY ISSUE BUT HAS OBVIOUSLY CHOSEN TO DISREGARD IT. I HOPE ALERTING THIS ORGANIZATION WILL GENERATE SOME ACTION BEFORE AN INJURY OCCURS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Apr 03, 2012

2010 FORD FLEX FRONT BRAKES REPLACED TWICE DUE TO GRINDING AND WEAR. BACK BRAKE CALIPERS AND BRAKES REPLACED DUE TO STICKING AND UNEVEN WEAR ON TIRES. *TT

Jul 15, 2011

2010 FORD FLEX BAD BRAKE ISSUE. I LIVE AT HIGH ALTITUDE AND HAVE A FORD FLEX ECO BOOST THAT PERFORMED FLAWLESSLY UP UNTIL ABOUT 21K MILES WHEN WE HAD A BRAKE FAILURE, THE BRAKES DID NOT STOP THE CAR. THE DEALER REPLACED A MASTER BRAKE BOOSTER AND SINCE THAT TIME WE INTERMITTENTLY GET A HARD BRAKE PEDAL AND NO MATTER HOW HARD YOU PUSH THE PEDAL THE CAR WILL NOT STOP. THERE IS ANOTHER PERSON ALSO LIVING AT THE SAME ALTITUDE ABOUT 9,200 FEET IN SUMMIT COUNTY CO WHO HAD THE EXACT SAME SERIES OF EVENTS ALTHOUGH CURRENTLY HE IS DOWN IN TEXAS WITH NO ISSUES. A THIRD PERSON IN WYOMING WHO IS ABOUT 6,000 FEET IS HAVING THE SAME PROBLEM. FORD CLAIMS THERE IS NOTHING WRONG WITH THE CAR AND HAVE SENT TWO ENGINEERS TO LOOK AT IT WHO HAVE NOT EXPERIENCED THE HARD PEDAL BUT THE GM AT THE DEALER HAS, NEVER THE LESS EVERY ONCE IN A WHILE ESPECIALLY WHEN FIRST STARTING OUT THE BRAKE PEDAL IS HARD AND YOU HAVE ABOUT 10% BRAKING. MY WIFE ACTUALLY WENT THROUGH A RED LIGHT FOR ABOUT 20 FEET BEFORE SHE COULD FINALLY STOPPED SHE WAS LUCKY NO CAR WAS COMING AT THE TIME. IT ONLY HAPPENS AT HIGH ALTITUDE APPARENTLY. WHICH MEANS THAT PEOPLE DRIVING UP INTO THE MOUNTAINS TO GO SKIING OR WHATEVER MAY GET AN AWFUL SURPRISE IF THEIR BRAKES FAIL. I HAVE POSTED UNDER THE WWW.FORDFLEXFORUM.COM AND WWW.FORDFLEX.NET WHERE YOU CAN SEE THE REPLIES FROM OTHERS WITH THE SAME PROBLEM. AS THIS PROBLEM DID NOT OCCUR UP UNTIL ABOUT 21K MILES FOR ALL THREE CARS I KNOW ABOUT THERE HAS TO BE A DEFECTIVE PART SOMEWHERE. WE ARE RELUCTANT TO USE THE CAR AND ARE WORRIED ABOUT CONSEQUENCES IF WE WERE TO HAVE AN ACCIDENT. WE HAVE REPORTED DIRECT TO FORD AND HAVE A CONTACT WITH THEIR CUSTOMER SERVICE, THE LATEST ADVICE HIRE AN INDEPENDENT ENGINEER TO VERIFY THEIR IS AN ISSUE. I FIGURED I WOULD TRY THE GOVERNMENT. THANK YOU *TR

May 27, 2011

POTENTIAL BRAKING FAILURE. DEALER ACKNOWLEDGED AFTER SECOND VISIT THAT A FACTORY DEFECT CAUSED THE FRONT CALIPERS TO BECOME LOOSE FROM THE RESPECTED BACKING PLATES AND HAVE ENLARGED THE MOUNTING HOLES. THE FRONT CALIPERS, ROTORS, AND BACKING PLATES MUST BE REPLACED. VEHICLE IS UNDER WARRANTY.

Jan 29, 2011

+ 4 more complaints for this component

POWER TRAIN

8 complaints

While driving car suddenly losses power and the wrench light comes on. Loss of power with the car transmission wont move the car at all. have to pull over and turn off car about 5min then start it back up and now everything works with no codes. Happened 3 times.VERY DANGEROUS BECUASE CAR LOSSES POWER AND CARS BEHIND YOU ALMOST HITS YOU.

Mar 20, 2023

POWER TAKE OFF UNIT OR POWER TRANSFER UNIT STARTED MAKING A LOUD WHINING SOUND STARTING AT 40 MPH. NOW BEING TOLD THE UNIT MUST BE REPLACED. LOOKING ONLINE AND SEEMS TO BE AN ISSUE WITH THE MAJORITY OF FOR FLEX AND FORD EDGE.

Jan 16, 2018

VEHICLE WAS IN MOTION 45+ MPH OR SO DRIVEN ON A DECLINE LONG WINDING ROAD. VEHICLE SHIFTED INTO FIRST GEAR FROM MUCH HIGHER GEAR CAUSING RAPID DECELERATION AND ALMOST REAR END COLLISION, PULLED IN REST AREA VEHICLE WOULD NOT RESPOND TO GEAR SELECT WHEN STOPPED AND WENT INTO NEUTRAL. TURNED OFF VEHICLE AND PUT INTO PARK LET SIT AND RESTARTED TRANS WORKED NOTICEABLE THUNK WHEN PUTTING INTO REVERSE AFTER LONG DRIVING NOW, VEHICLE IS ALL WHEEL DRIVE.

Dec 31, 2017

TRANSMISSION AND POWER TRANSFER UNIT (PTU). THE TRANSMISSION HAS BEEN SHIFTING AWKWARDLY SINCE 10,000 MILES. HAVE BEEN TO THE DEALER NUMEROUS TIMES AND THEY ARE UNABLE TO DIAGNOSE. A MECHANIC AT LARRY H. MILLER FORD, IN LAKEWOOD CO, RECENTLY TOLD ME THE TRANSMISSION MIGHT OR SHOULD BE RECALLED IN THE FUTURE. AT 87,506 MILES THE PTU WENT OUT AND HAD TO BE REPLACED AT A COST OF $1,692.26. THE PTU CAME ORIGINALLY WITHOUT A DRAIN PLUG AND WAS IMPOSSIBLE TO SERVICE. REPLACEMENT PTU DOES HAVE A DRAIN PUG. I BELIEVE BOTH THE TRANSMISSION AND PTU ARE DEFECTIVE DESIGNS AND NEED TO BE RECALLED.

Feb 15, 2017

TL* THE CONTACT OWNS A 2010 FORD FLEX. WHILE THE VEHICLE WAS AT THE DEALER FOR ROUTINE MAINTENANCE, THE VEHICLE EXHIBITED A TRANSMISSION FLUID LEAK. THE DEALER INSPECTED THE VEHICLE AND ADVISED THAT THE TRANSMISSION TRANSFER CASE BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 72,000.

Jan 06, 2016

+ 3 more complaints for this component

AIR BAGS

6 complaints

The air bag light is on stating that the code of b0001 driver frontal stage 1 deployment control and also code u0253. I have never in my life ever had an issue like this. No accidents either

Jan 17, 2022

ON MARCH 11TH, THE FORD FLEX COLLIDED AT AN INTERSECTION WHEN AN EXPEDITION TURNED UNSAFELY LEFT IN FRONT OF THE WEST BOUND FLEX. ALTHOUGH THE AIR BAGS INFLATED, THEY QUICKLY DEFLATED BECAUSE OF TWO LARGE HOLES. SEE THE PHOTOS. THE DRIVER OF THE VEHICLE WAS WEARING HIS SEAT- BELT BUT CONTINUES TO EXPERIENCE CHEST PAIN.

Mar 16, 2018

Crash: 1

SIDE AIR BAGS FAILED TO DEPLOY AFTER SIDE IMPACT. ONLY STEERING WHEEL AIR BAG DEPLOYED.

Nov 13, 2016

Crash: 1

TL* THE CONTACT OWNS A 2010 FORD FLEX. WHILE DRIVING 25 MPH THE CONTACT CRASHED HEAD ON INTO ANOTHER VEHICLE AFTER THE OTHER VEHICLE FAILED TO STOP AT A STOP SIGN. THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED PRIOR TO THE CRASH. THE AIR BAGS FAILED TO DEPLOY. THE POLICE ADVISED THE CONTACT THAT DUE TO THE IMPACT THE AIR BAGS SHOULD HAVE DEPLOYED. THE FIRE DEPARTMENT HAD TO FORCE THE DOOR OPEN IN ORDER TO REMOVE THE CONTACT FROM THE VEHICLE. THE CONTACT ADVISED THE DEALER THAT THE AIR BAG LIGHT WAS ILLUMINATED AND THE DEALER STATED THAT WAS A SIGN THAT THE AIR BAG WAS NOT FUNCTIONING; HOWEVER, THE AIR BAG LIGHT WAS ALSO ILLUMINATED WHEN THE VEHICLE WAS PURCHASED. THE CONTACT ADVISED THE POLICE AND THE DEALER THAT SHE THOUGHT THE AIR BAG LIGHT WAS SUPPOSE TO REMAIN ON TO INDICATE THAT IT WAS FUNCTIONING PROPERLY. THE DEALER ADVISED THE CONTACT TO CALL THEM REGARDING THE AIR BAG FAILURE AFTER SHE SPOKE TO THE MANUFACTURER AND THE BODY DAMAGE WAS REPAIRED. THE VEHICLE WAS BEING REPAIRED. THE CONTACT WAS INJURED AND CONTINUED TO EXPERIENCE CONSTANT PAIN. THE OTHER DRIVER IN THE VEHICLE THAT CAUSED THE CRASH WAS ALSO INJURED. THE CONTACT REQUIRED IMMEDIATE MEDICAL ATTENTION. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 98,000.

Nov 24, 2014

Crash: 1

Injuries: 1

TL* THE CONTACT OWNS A 2010 FORD FLEX. WHILE WAITING AT A TRAFFIC LIGHT, A VEHICLE TRAVELING APPROXIMATELY 40 MPH CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. AS A RESULT, THE CONTACT'S VEHICLE CRASHED INTO THE REAR OF A THIRD VEHICLE. THE VEHICLE WAS DESTROYED AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUFFERED CONTUSIONS TO THE ABDOMEN AND A LEFT SHOULDER INJURY, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE AIR BAG FAILURE. THE FAILURE MILEAGE WAS 46,000. UPDATED 12/22/14*LJ UPDATED 01/20/15

Nov 14, 2014

Crash: 1

Injuries: 1

+ 1 more complaint for this component

FUEL/PROPULSION SYSTEM

6 complaints

LEAKY FUEL TANK. STRONG SMELL OF LEAKY FUEL. WORRIED THAT VEHICLE MIGHT CATCH FIRE. TOOK IT INTO MY LOCAL OIL CHANGE PLACE AND THEY COULD NOT FIND LEAK. I CAN SEE A PUDDLE OF FUEL ON MY DRIVEWAY - ABOUT 2-3 FEET ROUND. BELIEVE FUEL TANK HAS CORRODED. BUT I AM TOLD THE TANK IS MADE OF PLASTIC. LOOKED UP 2 OTHER NHTSA COMPLAINTS WITH SIMILAR FAILURE COMPLAINTS. VEHICLE HAS 152,000 MILES.

Apr 04, 2021

SUDDEN REPEATED INTERMITTENT STALLS AT HIGHWAY SPEED WITHOUT WARNING

Aug 12, 2020

GAS TANK LEAKS AT THE SEAM.

Jun 05, 2018

GAS TANK WILL NOT FILL PROPERLY, WHEN CALLED DEALER, WAS TOLD THERE ARE "PROBABLY SPIDERS IN THE GAS TANK, THEY GET INTO THE FILTER AND BUILD WEBS AND CAUSE THIS PROBLEM, WILL COST YOU $275.00 FOR US TO CHECK, NOT COVERED BY WARRANTY, THIS HAPPENS OFTEN WITH THE CAPLESS GAS TANKS". *TR

Dec 04, 2014

MY WIFE AND I WERE PREPARING TO PULL INTO A PARKING SPACE, OUTSIDE OF AN APPLEBEE'S RESTAURANT. WHEN SHE TAPPED ON THE GAS PADDLE TO PULL INTO THE PARKING SPACE, THE VEHICLE LUNGED FORWARD EXTREMELY FAST, CAUSING THE VEHICLE TO JUMP THE CURB. HERE IMMEDIATE REACTION WAS PRESSING THE BRAKE, BUT THE VEHICLE DID NOT STOP UNTIL IT CRASHED INTO THE RESTAURANT. THANKFULLY THERE WERE NOT ANY CIVILIANS WALKING IN FRONT OF THE VEHICLE. THE ONLY PERSON THAT WAS INJURED IS MY WIFE. THE LANDSCAPE AND THE BUILDING WAS DAMAGED; ALONG WITH OUR VEHICLE. OVER $7,500 DOLLARS WORTH OF DAMAGE TO THE VEHICLE. *TR

Oct 31, 2014

Crash: 1

Injuries: 1

+ 1 more complaint for this component

ENGINE AND ENGINE COOLING

4 complaints

The contact owns a 2010 Ford Flex. The contact stated while driving 50 MPH, the steering wheel became firm, and the vehicle lost motive power. The contact pulled over to the side of the road and was able to restart the vehicle after 3 attempts. No warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the failure was due to the oil mixing with the coolant. The manufacturer was made aware of the failure and determined that the vehicle was not under warranty. The failure mileage was approximately 148,000.

Oct 31, 2023

TL* THE CONTACT OWNS A 2010 FORD FLEX. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED. NO WARNING INDICATORS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE AIR FILTERS NEEDED TO BE CLEANED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THIS ISSUE. THE FAILURE MILEAGE WAS 52,843. THE VIN WAS UNAVAILABLE.

Dec 02, 2014

MY 2010 FORD FLEX STATION WAGON HAS SERIOUS PROBLEMS WITH ALLOWING EXHAUST FUMES TO ENTER THE REAR OF THE VEHICLE WHEN ACCELERATING ONTO THE HIGHWAY, WHEN PASSING A CAR OR WITH ALL OF THE WINDOWS OPEN. THESE VENTS SENSE THE BALANCE IN PRESSURE AND OPEN WHEN THEY SHOULD NOT. I HAVE TAKEN MY CAR TO TWO DIFFERENT FORD DEALERSHIPS FOR THE SAME PROBLEMS. FOUR SEPARATE TIMES THE SERVICE MANAGERS AND MECHANICS HAVE TOLD ME THAT THIS IS NEW PROBLEM AND I AM THE ONLY ONE THEY HAVE HEARD OF WITH THIS EXHAUST LEAKING INTO THE VEHICLE. CURRENTLY THERE IS NO SOLUTION OR REPAIR THEY CAN DO TO CORRECT THIS PROBLEM. THERE ARE 2 VENTS BEHIND THE REAR BUMPER OF THAT ALLOW THE CABIN TO EQUALIZE PRESSURE WHEN THE DOORS CLOSE. THESE VENTS DO NOT WORK CORRECTLY ALLOWING THE EXHAUST FUMES TO ENTER THE VEHICLE. THE FORD DEALERSHIP HAD RECEIVED THE REPLACEMENT PARTS. THEY CALLED AND I BROUGHT THE VEHICLE IN. THE VEHICLE SAT FOR 24 HOURS AND I WAS CALLED AND TOLD TO GO RENT A VEHICLE BECAUSE OF A MECHANIC DELAY. BEFORE I GOT HOME MY VEHICLE WAS STOLEN FROM THE DEALERSHIP. THE DEALERSHIP TOLD ME THEY HAVE NEVER HAD A VEHICLE STOLEN FROM THE LOT. WITHIN TWO DAYS OF TALKING TO FRIENDS AND FAMILY I FOUND ANOTHER FORD FLEX HAD BEEN STOLEN FROM THE SAME DEALERSHIP. THIS VEHICLE HAD THE SAME THREE RECURRING PROBLEMS AS MY VEHICLE. A THIRD VEHICLE HAS SIMILAR PROBLEMS AND HAS BEEN IN EIGHT TIMES FOR THE EXHAUST REPAIRS. THE AIR CONDITIONING SYSTEM AND THE TRANSMISSION ALSO HAVE BEEN SERVICED FOR DIFFERENT PROBLEMS ON FOUR DIFFERENT OCCASIONS AND STILL THE PROBLEMS KEEP RECURRING. THIS IS A SERIOUS HEALTH ISSUE FOR MY FAMILY. I AM HIRING AN ATTORNEY TO OPEN A CLASS ACTION SUIT FOR DAMAGES AGAINST MY FAMILY. *TR

Jun 28, 2011

GOING INTO A TURN AT APPROX. 25 MPH AND MY FORD FLEX SHUT OFF. LOST POWER STEERING AND POWER BRAKES. PUT IT IN NEUTRAL AND RESTARTED. HAVE APPROX. 11,500 MILES ON THE CAR. THIS IS THE ONLY TIME THIS HAS OCCURRED.*TR

Feb 23, 2010

SEATS

4 complaints

60/40 SEAT LARGER SEAT (60) WILL NOT FOLD DOWN

Jun 04, 2018

2010 FORD FLEX 2ND ROW OF SEATS 40/60. THE LARGER SEAT HAS LOCKED INTO POSITION CAUSED BY A CABLE PART THAT CAN SLIP OUT OF PLACE. SEAT WILL NOT FLIP UP OR DOWN. DEALERS ARE CHARGING $700 TO FIX THIS CABLE AND PLASTIC PART. THIS HAS HAPPENED 2X SINCE I'VE OWNED THE CAR. HERE IS A YOUTUBE LINK HTTPS://M.YOUTUBE.COM/WATCH?V=OAOYMBZTC6S MANY ONLINE REPORTS OF THIS PROBLEM TO OTHER FLEX OWNERS. THANKS

Apr 20, 2017

THE DRIVER'S SIDE SEAT CONTROLS HAVE STOPPED WORKING IN MY 2010 FORD FLEX, LEAVING MY SEAT WITHOUT THE ABILITY TO MOVE (FORWARD, BACKWARD, UP OR DOWN) TO MEET THE NEEDS OF DIFFERENT DRIVERS. THE FIRST INCIDENT WAS DISCOVERED IN SUMMER 2013 - ELIMINATING THE ABILITY FOR MY WIFE/CO-OWNER TO REGULARLY DRIVE THE CAR. MY LOCAL FORD DEALERSHIP WAS GOOD TO WORK WITH WHEN I BROUGHT IN THE CAR TO BE FIXED. UNFORTUNATELY - THE FIX DID NOT WORK - NOR DID THE 2 ADDITIONAL TIMES I BROUGHT THE CAR IN TO BE REPAIRED FOR THE SAME ISSUE. MOST RECENTLY, IN JANUARY 2014, THE SEAT CONTROLS WORKED MOMENTARILY AND THEN CEASED WORKING. TO ACCOMMODATE OTHER DRIVERS INCLUDING MY WIFE, WE MUST PLACE PILLOWS BEHIND THE DRIVER TO ENABLE HER TO REACH THE PEDALS. I AM PARTICULARLY CONCERNED ABOUT MY CHILDREN'S SAFETY - WHEN MY WIFE MUST DRIVE THE FLEX. UNFORTUNATELY, WE ARE IN A POSITION WHERE WE MUST DRIVE THIS CAR, BUT I WOULD RATHER AVOID PUTTING MY FAMILY IN AN UNSAFE SITUATION. *TR

Mar 19, 2014

TL* THE CONTACT OWNS A 2010 FORD FLEX. THE CONTACT STATED THAT THE REAR PASSENGER SEAT FAILED TO STAYED LATCH DOWN. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE CUDDLE CATCH THAT HOLDS THE SEAT IN PLACE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 43,000 AND THE CURRENT MILEAGE WAS 45,000.

Nov 20, 2012

SUSPENSION

3 complaints

While traveling at highway speeds 75+ a loud bang and then control of vehicle was hard to keep on road, swerved left then right, left rear quarter panel hit guard rail and caused car to spin around and went sideways and backwards down a 30 ft embankment. Fortunately did not roll. left side tires came off of rims and damage to driver side door was done. Highway Patrol had car towed to holding lot, where I then got car towed to my mechanic. The left side Lateral stabilizer Rod had broken due to rusted part, causing left rear wheel to go out of alignment. The rubber boot on the rod was attached, rust was internal would never had known about a problem. Had both lateral rods replaced tires re-balanced and alignment done.

Apr 11, 2024

Crash: 1

Vehicle was shaking in the rear area for some time at highway speeds. I took the vehicle in to the local tire shop to get the alignment checked. After that the vehicle still shook. I took the vehicle back to the tire shop and the alignment was already off quite a bit in the back tires. I took the vehicle in to the local ford dealership and was informed that the rear passenger toe link was cracking. This was replaced and the vehicle still shakes/vibrates a little bit at highway speeds. After tire rotation ,the vibration is getting better. The toe link had caused the tires to wear down inconsistently, which caused the secondary vibration.

Mar 19, 2023

Rear suspension toe-link failure on left side. Incident occurred without any notice at speed of approximately 30-35 MPH on highway after pulling away from having stopped for traffic light at intersection. Vehicle swerved uncontrollably to right at approximately 45 degrees, then began slow drift to left during which I was finally able to regain control by applying throttle pressure and torque to front wheels to pull it forward. This fortunately occurred on a multi-lane roadway with no other traffic to either side of vehicle. No insurance claim has been filed as vehicle was otherwise undamaged during this event, but it was towed to Vogler Ford, Carbondale, IL, where it remains in their service lot. It is available for inspection. I do not know if they have discussed this situation with any Ford Motor Co. personnel.

Sep 02, 2022

UNKNOWN OR OTHER

3 complaints

I was in a parking lot and i felt the steering wheel shake and I got a message about the power steering assist fault. If I was moving or driving in traffic my family and my self could have been killed.

Jan 11, 2022

SUDDEN ACCELERATION REQUIRING BRAKING AND DOWNSHIFT OF AUTOMATIC TRANSMISSION TO AVOID COLLISION. HAS HAPPENED ON HIGHWAY AND IN STOPPED TRAFFIC. LATEST EPISODE THIS PAST WEEK.

Jun 29, 2017

EXHAUST IN PASSENGER CABIN, ENOUGH TO MAKE YOU LIGHT HEADED AND START COUGHING, MAINLY HAPPENS WITH AIR CONDITIONING TURNED ON, UNDER HARD ACCELERATIONS. DEALER CAN NOT REPRODUCE OR FIND ANY PROBLEMS.

Aug 18, 2016

SERVICE BRAKES

3 complaints

I RECENTLY EXPERIENCED A BRAKE FAILURE ON OUR 2010 FORD FLEX. THE RIGHT REAR BRAKE HOSE FAILED DUE TO CONTACT WITH THE TIRE. THIS RESULTED IN THE BRAKE PEDAL GOING TO THE FLOOR AND A SIGNIFICANT DECREASE IN BRAKING PERFORMANCE. THE BRAKE HOSE FAILURE WAS THE RESULT OF IMPROPER ROUTING OF THE BRAKE LINE THAT HAPPENED WHEN THE CALIPER WAS REPLACED. THE ISSUE HERE IS THAT THE BRAKE WARNING LIGHT NEVER ACTIVATED EVEN AFTER THE BRAKE PEDAL WENT TO THE FLOOR SEVERAL TIMES. I HAVE CHECKED THE BULB BY PUTTING THE CAR IN THE RUN POSITION AND FOUND THAT THE BRAKE WARNING LIGHT DOES ILLUMINATE AT THAT TIME. THIS HAPPENED DURING NORMAL CITY DRIVING (NO HEAVY TRAFFIC, SPEEDS BETWEEN 0 AND 45 MPH, STOPPING AT RED LIGHTS AND SLOWING FOR TURNS)

Mar 20, 2019

HEARD NOISE FROM FRONT BRAKES, LIKE SOMETHING WAS LOOSE WHEN BRAKING. TOLD THAT THE BOLTS FOR THE CALIPERS WERE NOT CORRECT AND THIS WAS A KNOWN ISSUE. WAITED FOR PARTS TO COME IN AND HAD REPLACED. NO OTHER ISSUES WITH FRONT BRAKES. JUST HAD FRONT REPLACED AT 75,000 MILES. REAR BRAKES I HAVE HAD IN AT LEAST EVERY SIX MONTHS TO HAVE EVALUATED OR WORKED ON. HEARD SQUEALING NOISE FROM REAR PASSENGER BRAKES AND ROTOR WOULD GET HOT. I THOUGHT THE CALIPER WAS FREEZING. I KEPT TAKING IT IN AND WAS TOLD THAT IT WAS THE METALLIC PADS UNTIL FINALLY I STOPPED IN AND SHOWED THE RED HOT ROTOR. REPLACED BOTH REAR ROTORS, CALIPERS AND PADS. HAD TO REPLACE AGAIN AFTER 6 MONTHS AND THEN 1 YEAR LATER. I AGAIN THOUGHT THE CALIPERS WERE NOT FUNCTIONING PROPERLY. THEY "CLEANED" MY SLIDERS AND TURNED MY ROTORS. LESS THAN 2 MONTHS LATER, I TOOK TO MY TIRE DEALER FOR TIRE ROTATION AND THEY STATED MY BACK PASSENGER CALIPER WAS FROZEN AND UNEVEN WEAR ON MY PADS WERE NOTICED. I TOOK TO DEALER AND THEY DENIED THE CALIPERS WERE BAD. CHANGED PADS AND TURNED ROTORS AGAIN. PADS ON EACH REAR WHEEL HAD ONE PAD THAT LOOK LIKE IT CAME BRAND NEW OUT OF THE BOX AND THE OTHER WAS DOWN TO METAL.THEY TOLD ME THE SLIDERS NEED TO BE CLEANED ON A REGULAR BASIS AS PART OF THE MAINTENANCE ON THE CAR. I STATED WHERE IN MY OWNERS MANUAL IS THIS AND DIDN'T YOU JUST DO THAT A MONTH AND A HALF AGO? ALSO HAD TO HAVE FRONT PASSENGER WHEEL BEARING REPLACED TWICE WHEN CALIPERS WERE REPLACED AND I HEAR THE NOISE AGAIN WITH THIS LAST ISSUE BUT THEY ARE CALLING IT "TIRE NOISE" WHICH IS WHAT THEY TOLD ME THE OTHER TIMES. DRIVER SIDE BACK WHEEL BEARING HAD TO BE CHANGED WITH A CALIPER ISSUE - THEY TRIED TO TELL ME AFTER HAVING THE CAR FOR A WEEK THAT IT WAS TIRE NOISE. I TOOK TO AN INDEPENDENT REPAIR SHOP AND THEY DIAGNOSED IMMEDIATELY THE BAD BEARING. TOOK BACK TO DEALER AND THEY ADMITTED IT WAS THE BEARING AND REPLACED. *TR

Sep 14, 2014

THE CALIPER BROKE ON THE REAR PASSENGER SIDE, LEAVING MY BRAKE ENGAGED. HAD TO GET NEW CALIPERS, BRAKE PADS, AND ROTORS. THE CALIPERS WERE ON BACK ORDER FROM FORD FOR 2 WEEKS. *TR

Aug 25, 2013

VEHICLE SPEED CONTROL

3 complaints

WAS PULLING INTO GAS STATION TODAY AND BREAKING AT PUMP WHEN CAR SUDDENLY ACCELERATED. I APPLIED BREAK HARD, TIRES SPUN UNTIL I SHIFTED INTO NEUTRAL. I THEN SHIFTED INTO PARK AND TURNED OFF VEHICLE. RPMS HAD SHOT UP, DID NOT LOOK DOWN BUT COULD HEAR ENGINE REVVING. WOULD HAVE HIT SOMEONE IF I HAD NOT BEEN AT THE GAS PUMP. WILL TAKE VEHICLE TO DEALER ASAP FOR INSPECTION. THIS S THE THIRD TIME THIS HAS OCCURRED IN LAST 2 WEEKS. *TR

Dec 29, 2013

2010 FORD FLEX. CONSUMER WRITES IN REGARDS TO VEHICLE SUDDEN ACCELERATION. *SMD THE CONSUMER STATED ABOUT TWO WEEKS AGO, WHILE STOPPED AT A RED LIGHT, THE VEHICLE SUDDENLY LURCHED FORWARD. HE WAS ABLE TO BRAKE THE VEHICLE, SO IT TRAVELED ONLY ABOUT 5 TO 10 FEET. LAST WEEK, THE SAME SCENARIO OCCURRED AGAIN. THE VEHICLE WAS TAKEN TO THE DEALER. A DIAGNOSIS REVEALED THERE WAS A PROBLEM WITH THE ELECTRONICS, AND THE ACCELERATOR UNIT WAS REPLACED.

Nov 25, 2013

TL* THE CONTACT OWNS A 2010 FORD FLEX. WHILE DRIVING AT 35 MPH, THE VEHICLE BEGAN TO LOSE POWER AND STALLED. THE CONTACT WAS ABLE TO MOVE THE VEHICLE OFF THE ROADWAY AND RESTART THE ENGINE. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE DEALER FOUND THE THROTTLE BODY HAD BECOME DEFECTIVE. THE THROTTLE WAS REPAIRED ACCORDINGLY AND THE VEHICLE WAS LEFT WITH THE DEALER FOR FURTHER DIAGNOSIS OF ANY ADDITIONAL FAILURES. THE FAILURE AND CURRENT MILEAGES WERE 3,100.

May 12, 2010

SUSPENSION,WHEELS

2 complaints

UNKNOWN I was on the highway during dry conditions, and very suddenly fishtailed and swerved into another lane. Caused an accident. Could have been much worse. Rear driver's side wheel is not facing forward - tow driver says looks like a broken toe link. Insurance company has possession of the vehicle and will likely total the car, with no inspection by a repair shop.

Feb 16, 2023

Crash: 1

TL* THE CONTACT OWNS A 2010 FORD FLEX. THE CONTACT STATED WHILE DRIVING 35 MPH, THE PASSENGER'S SIDE REAR TIRE WAS DRIFTING TO THE RIGHT INDEPENDENTLY CAUSING THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE CONTACT REGAINED CONTROL OF THE VEHICLE AND PULLED TO THE SIDE OF THE ROADWAY. THE CONTACT HAD THE VEHICLE TOWED TO BILL KNIGHT FORD (9607 S. MEMORIAL DR, TULSA, OK 74133) WHO INSPECTED THE VEHICLE AND DIAGNOSED THAT THE REAR TOE LINK WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 351,000.

Mar 24, 2021

VEHICLE SPEED CONTROL,SERVICE BRAKES

2 complaints

WHEN I PRESS ON GAS IT JERKS AND FEELS LIKE ITS STRAING TO KICK UP.DRAGGING NO GAS ITS PULLING. AND WHEN I BREAK THE PEDDLES PUSH BACK AND MAKE WEIRD NOISES.IT SOMETIMES DON'T STOP .THE RADIO BUTTONS DOESN'T WORK NONE OF THEM.I PURCHASED THIS VEHICLE 08/15/2020

Oct 20, 2020

WHEN STOPPING I WOULD FEEL THE CAR RESISTING STOPPING. I THOUGHT THAT THE ACCELERATOR PEDAL WAS STICKING. I THEN REALIZED I WAS STEPPING ON BOTH THE BRAKE AND ACCELERATOR PEDALS AT THE SAME TIME WITH THE SAME FOOT. THE HARDER I PRESSED THE BRAKE THE HARDER I WAS PRESSING THE ACCELERATOR. THIS HAS HAPPENED SEVERAL TIMES BEFORE. THERE IS NOT ENOUGH SEPARATION BETWEEN THE PEDALS. THERE ARE SIMILAR REPORTS FROM FLEX OWNERS ON THE INTERNET. *TR

Mar 05, 2013

ELECTRICAL SYSTEM

2 complaints

JUST GOT MY VEHICLE COUPLE WEEKS AGO THE DRIVER SEAT AND PEDAL MOVING ALL CONTROLS ON DRIVER SIDE STOPPED WORKING OUT OF THE BLUE MIRRORS STOPPED WORKING ALSO

Apr 08, 2019

I WAS DRIVING AT LOW SPEED, AROUND 10 TO 15 MPH, GETTING READY TO MAKE A TURN AND THE CAR DIED. IT WAS OVERCAST AND THE LIGHTS WERE ON. THE WHOLE DASH WENT BLACK AND I HAD NO POWER STEERING OR BRAKES. I PULLED INTO A PARKING LOT WITHOUT SOMEONE HITTING ME. AFTER STOPPING, I PUT THE CAR IN PARK AND WAS ABLE TO RESTART AND DRIVE HOME. TODAY, THE DAY AFTER THE CAR DIED, I CALLED MY DEALER. HE STATED THEY CANNOT REPAIR IT IF THE ISSUE CAN'T BE DUPLICATED. THE CAR HAS 103,00 MILES AND THIS IS THE FIRST TIME IT HAS EVER HAPPENED. WE ARE AFRAID TO DRIVE THE CAR NOW SINCE WE NARROWLY AVERTED AN ACCIDENT YESTERDAY. I WENT ON THE FORD FLEX FORUM AND THIS SEEMS TO BE A COMMON PROBLEM.

Mar 30, 2018

STEERING,FUEL/PROPULSION SYSTEM

2 complaints

2010 FORD FLEX LIMITED ECOBOOST AWD. ELECTRICAL POWER STEERING. INTERMITTENT LOSS OF POWER STEERING WITH NO LIGHTS, NOTIFICATIONS, OR WARNING. FIXED SHORT TERM BY TURNING CAR OFF AND BACK ON AGAIN. VERY DANGEROUS AT LOW SPEEDS, ESPECIALLY WITH THE WEIGHT OF THE VEHICLE AND SIZE OF THE TIRES, SPECIFICALLY FOR SMALLER PEOPLE. RECALL FROM FORD FOR 2011, WILL NOT HELP AT ALL WITH A 2010 FLEX. HAS ALREADY CAUSED ONE ACCIDENT IN A PARKING LOT RESULTING IN DAMAGE TO REAR DRIVER SIDE QUARTER PANEL AFTER STEERING WHEEL BECAME STUCK WHILE REVERSING. FUEL PUMP ALSO NOT ENGAGING, RESULTING IN STALLS AND THE CAR NOT STARTING (NO TICKS, HUMMING, BUZZING, LIGHTS AND RADIO WORK). OVERALL, A VERY DANGEROUS COMBINATION IF THEY WERE TO OCCUR SIMULTANEOUSLY, ESPECIALLY AT SPEED. CAR WAS PURCHASED AROUND 1 1/2- 2 MONTHS AGO. BOTH ISSUES ARE BECOMING MORE AND MORE FREQUENT.

Sep 07, 2018

PURCHASED A PRE-CERTIFIED 2010 FORD FLEX AT VERMONT DEALERSHIP 3.07.2014 WITH A PREMIUM EXTENDED WARRANTY PLAN. TRAVEL BETWEEN VERMONT AND NEW YORK. APPROXIMATELY APRIL /MAY 2017 NOTICED POWERFUL SMELL OF GASOLINE AFTER FILLING VEHICLE, COULDN'T CLOSE GARAGE DUE TO SMELL AND PARKED AWAY FROM OTHERS. GARAGE REPLACED ROTTED FILL NECK YOKE 5.12.2017. PROBLEM SEEMED TO ABATE BUT PERSISTED , NOW IN GARAGE AND EXTENSIVE WORK TO DROP GAS TANK WHERE THE METAL FLANGE CONNECTING FUEL LINE AND PUMP TO THE TANK IS TOTALLY CORRODED. THERE IS A RECALL ON OTHER FORD VEHICLES FOR SALT CORROSION FROM ROAD SALT TO THE FUEL TANK CAUSING DANGEROUS LEAKS. I COULD HAVE BLOWN UP AND MY HOME FROM THIS !! THAT RECALL TARGETS NORTHERN STATES SUCH AS THE ONE I PURCHASED MY CAR INCLUDING VERMONT AND NEW YORK RECALL NUMBER 15S3. NO FIRE AS A) I WAS VERY LUCKY B) IT'S IN THE GARAGE WITH A HUGE BILL. *JS

Oct 30, 2017

VISIBILITY

2 complaints

TL* THE CONTACT OWNS A 2010 FORD FLEX. THE CONTACT STATED THAT THE DEFROSTER FAILED WITHOUT WARNING. IN ADDITION, THE BLOWER FAILED AND THE HEATER OR AIR CONDITIONING UNITS WOULD NOT TURN ON, TURN ON INDEPENDENTLY, OR WOULD FAIL TO TURN OFF. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 92,000.

Feb 03, 2017

TL* THE CONTACT OWNS A 2010 FORD FLEX. THE CONTACT STATED THAT THE DRIVER SIDE SUN VISOR WOULD SWING BACK AND FOURTH WHEN EXTENDED. THE SUN VISOR WOULD BLOCK THE DRIVER'S VIEW OF THE ROADWAY AND WOULD HAVE TO BE HELD IN PLACE. THE DEALER AND THE MANUFACTURER WERE CONTACTED AND ADVISED THAT THE VEHICLE WAS NOT UNDER RECALL, AND PROVIDED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 500 AND THE CURRENT MILEAGE WAS 15,000. UPDATED 04/13/12

Feb 28, 2012

POWER TRAIN,ENGINE

2 complaints

TOTAL MOTOR FAILURE WHEN DRIVING! TRANSMISSION FREQUENTLY SLIPS. MOTOR HAD TO BE REPLACED. WHEN PRESSURE EXHAUST FOR ECOBOOST IS REDIRECTED TO CYLINDER 3 AND 5 THE HEAD GASKET FAILS ALLOWING WATER TO ENTER THE HEAD OF MOTOR WHICH THEM STEAM FRIES THE CYLINDERS. THIS IS VERY COMMON IN THE 2010 FLEX WITH ECBOOST AND NEED TO BE RECALLED ASAP! MOTORS UP TO 100,000. MINE HAD 74000 WHEN FAILURE OCCURRED. *TR

Jan 08, 2017

V6 ECOBOOST ENGINE, HAS SAME ACCELERATION / STALLING SYMPTOMS AS THE F150 ECOBOOST HAPPENS SEVERAL TIME A WEEK, DEALER WAS UNABLE TO HELP WHEN IT WAS UNDER WARRANTY. STARTED WITHIN MONTHS OF PURCHASE (NEW) IN 2010. HTTP://WWW.LATIMES.COM/NEWS/LA-FI-HY-FORD-F150-ECOBOOST-INVESTIGATION-20130526,0,2968753.STORY. *TR

May 28, 2013

FUEL SYSTEM, GASOLINE

2 complaints

THIS IS A HUGE SAFETY ISSUE WE HAVE RUN OUT OF GAS ON THE FREEWAY TWO TIMES THE GAUGE WILL SAY 70 MILES TO EMPTY AND 30 SECONDS LATER GOES TO ZERO THE CAR RUNS OUT IF GAS IN THE CAR SHUT DOWN ON THE FREEWAY WITH MY CHILDREN IN THE CAR I HAVE ALSO RUN OUT OF GAS ON THE STREET I TOOK IT AND PAY $200 TO A MECHANIC WHO IS NOT ABLE TO FIX IT THE FORD DEALER SAID THEY CAN'T FIGURE OUT WHAT'S WRONG WITH IT BUT RECOMMENDED A $700 FUEL SENDING UNIT HOWEVER THEY WERE UNSURE IF THIS WOULD FIX THE PROBLEM THIS IS A MAJOR SAFETY ISSUE A TIME HASSLE AND VERY STRESSFUL ON A FOUR-YEAR-OLD CAR THAT I'VE TAKEN VERY GOOD CARE OF. WHEN THIS HAPPENS AND I GO TO FILL UP THE TANK THE GAS TANK ISN'T ACTUALLY EMPTY EVEN THOUGH IT SAYS IT IS AND THE CAR SHUTS DOWN. *TR

Oct 10, 2014

POST RE: FLEX DIED WHILE DRIVING DOWN THE ROAD THURS JUN 11, 2009 6:07 PM THE SAME THING HAPPENED TO MY MOM WHEN SHE WAS DRIVING HERS THROUGH A PARKING LOT, IT JUST STALLED OUT! SHE TOOK IT TO THE DEALER THE SAME DAY AND THEY SAID THEY DIDN'T FIND ANYTHING WRONG WITH IT. THIS WAS ABOUT A MONTH AGO AND SINCE THEN IT HAS NOT HAPPENED AGAIN. I HOPE YOU HAVE BETTER LUCK WITH YOUR DEALER FINDING THE PROBLEM. !@#$%!!!!!!!! IT HAPPENED TO ME TODAY!!!!!!! I WAS ON MY WAY TO A MEETING THIS MORNING AND AS I WAS GOING INTO A CURVE THE CAR DIED!!! KAPUT! DEAD! NO BRAKES, NO POWER STEERING!!!! THANK GOD THERE WAS NO ONCOMING TRAFFIC BECAUSE I WENT STRAIGHT INTO THE OTHER LANE. AND, THANK GOODNESS I HAD READ THIS POST A WHILE AGO SO I KNEW IMMEDIATELY WHAT HAD HAPPENED. I TWISTED THE STEERING WHEEL HARD TO THE RIGHT AND ROLLED THE CAR TO THE SIDE OF THE STREET. PUT IT IN PARK AND RESTARTED IT. IT STARTED LIKE NOTHING. I CALLED MY SA WHO OBVIOUSLY SUGGESTED I BRING THE CAR OVER RIGHT AWAY, WHICH I DID. I ALSO TOLD HIM ABOUT THIS POST AND RICHMONDFLEX'S NOTE ON THE TSB (THANKS BUD!). SINCE I HAD TO LEAVE THE CAR, I'M ALSO HAVING THEM LOOK AT THE BRAKE PROBLEM, WHICH IS BACK. THAT WAS A SCARY MOMENT THIS MORNING!!!! POST RE: FLEX DIED WHILE DRIVING DOWN THE ROAD FRI JUN 12, 2009 3:23 PM IN ANOTHER POST I THOUGHT OUR STEERING LOCKED UP, BUT AFTER TALKING TO MY WIFE, THE SAME STALL HAPPENED TO US (LONG STORY ON THE ACTUAL EVENT). TOTALLY FREAKED HER OUT TO THE POINT SHE WOULDN'T DRIVE THE CAR. I LOOKED UP ON LINE TO SEE IF THE CAR HAD ANY TSBS AND IT STATED WE DIDN'T. I STILL TOOK IT TO THE DEALER (NOT THE ONE WE BOUGHT IT FROM) AND HAD THEM LOOK IT UP AND LO AND BEHOLD THERE IT WAS. THEY SAY THE ISSUE OCCURS AT LESS THAN 10 MPH. THEY REPROGRAMMED THE COMPUTER (IT TOOK 45 MINUTES) AND SAID I SHOULD BE GOOD TO GO. FOR THOSE THAT JUST HAD IT HAPPEN OR HAVE YET TO HAVE IT HAPPEN, GO TO YOUR DEALER, IF NOTHING ELSE FOR THE PEACE OF MIND. MY CAR HAS 2K MILES ON IT. *TR

Feb 05, 2010

STRUCTURE

1 complaint

Water ingress into rear side door latch - froze - door opened while car was in motion

Dec 13, 2024

ELECTRICAL SYSTEM,VISIBILITY

1 complaint

constant failure of the blend door actuator causes a clicking noise in the cabin upon starting the vehicle, or switching from vent mode to defrost mode. Also happens intermittently when activating the air conditioning. the clicking is loud enough to be heard from outside the vehicle. Unit has been replaced 4 times in 2 years. usually only lasts about a month before the unit starts to click again.

Mar 19, 2023

UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

My 2010 Ford Flex began inadvertently surging forward in acceleration without me making it do this exactly 3 months after I purchased the vehicle. The Ford Dealer was unable to re-produce the problem on several occasions and said my vehicle was fine. No error messages reported in the computer. This has continued to happen sporadically since ownership. I have had another Ford Dealership (as well as an independent mechanic) try and reproduce and diagnose the problem with no luck. Several weeks ago I was driving my vehicle in my residential neighborhood when all of a sudden my car surged forward with great acceleration with no warning. I had to swerve into a driveway and cut the vehicle off to get the vehicle under control. I am 82 and have a heart condition. This safety issue is critical as someone could get hurt or killed. Ford has several complaints of this happening with several models. I believe it is a Ford design flaw in the vehicles electronic throttle system. Ford Corporate was put on notice of these events after the latest safety event. Please, I urge the NHTSA to issue a recall before lives are lost. I can no longer drive this vehicle as I am concerned someone is going to get hurt. It is being towed to the Ravenel Ford Dealership for inspection and diagnosis again.....

Sep 14, 2022

STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

INTERMITTENT ELECTRICAL FAILURE OF THE ADVANCE TRAK TRACTION CONTROL SYSTEM CAUSES THE VEHICLE TO UNEXPECTEDLY PULL TO THE LEFT OR TO THE RIGHT WHILE UNDER ACCELERATION ON VEHICLE SPEEDS ABOVE 20 MPH WITHOUT INDICATION FROM THE TELL-TALE TO THE OPERATOR TO INDICATE THERE IS A PROBLEM OR INTERMITTENT FAILURE OF THE TRACTION CONTROL SYSTEM. THIS UNEXPECTED PULL TO THE LEFT OR RIGHT IS VIOLENT ENOUGH TO CAUSE THE VEHICLE TO VEER ACROSS THE CENTERLINE OF A LANE, POTENTIALLY CAUSING A RISK TO ONCOMING TRAFFIC AND WELL AS THE OPERATOR OF THE VEHICLE TO BECOME INVOLVED IN A CRASH. THE FAILURE WILL CONTINUE TO OCCUR INTERMITTENTLY WITHOUT INDICATION TO THE DRIVER UNTIL THE EVENT OCCURS FREQUENTLY ENOUGH DURING AN IGNITION CYCLE TO TRIGGER THE TELL-TALE TO INDICATE A FAILURE OF THE ADVANCE TRAK SYSTEM, BUT THIS TELL-TALE ON THE DASH ONLY STAYS LIT DURING THE CURRENT IGNITION CYCLE AND WILL NOT BE PRESENT ON THE NEXT IGNITION CYCLE, AGAIN FAILING TO INDICATE THE INTERMITTENT FAILURE OF THE ADVANCE TRAK TRACTION CONTROL SYSTEM VIA THE WARNING LIGHT TELL-TALE ON THE DASHBOARD.

Apr 07, 2020

FUEL/PROPULSION SYSTEM,UNKNOWN OR OTHER

1 complaint

THE CAR'S FUEL GAUGE WILL SUDDENLY DROP TO EMPTY AND THE CAR WILL RUN OUT OF FUEL. BY DOING SOME RESEARCH THIS IS A VERY COMMON PROBLEM WITH FORD FLEX AND IT IS VERY DANGEROUS. THIS HAS HAPPENED MULTIPLE TIMES AND THE MOST RECENT WAS THIS WEEKEND WHEN MY WIFE WAS DRIVING ON THE INTERSTATE AND IT DIED IN TRAFFIC. VERY DANGEROUS

Dec 09, 2019

EXTERIOR LIGHTING,UNKNOWN OR OTHER

1 complaint

BLUE FLASHING LIGHT HAS COME ON LEFT SIDE DRIVERS SIDE ABOVE THE EMERGENCY BRAKE UNDERSIDE OF THE DASH. STAYS ON EVEN AFTER CAR IS TURNED OFF.

Sep 22, 2019

ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

ACCELERATING ON INTERSTATE RAMP, VEHICLE STALLED AND SHUT OFF. IT WOULD NOT STAY RUNNING. IT SPUTTERS AND DIES AFTER CRANKING. WE HAD AAA TOW IT OFF THE ROADSIDE AFTER 90 MINUTES WAITING.

Jun 28, 2019

ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE

1 complaint

WHEN I DRIVE MY VEHICLE & APPLY THE BRAKE, THE BRAKE PEDAL VIBRATES & THE RPMS INCREASE AND THE VEHICLE STALLS OUT. WHEN MY HEAT IS ON HIGH WHETHER VENTS OR THE FLOOR, AND APPLY THE BRAKE WHILE DRIVING, THE BRAKE PEDAL VIBRATES AND THE RPMS INCREASE AND THE VEHICLE STALLS OUT.

Dec 12, 2017

ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

1 complaint

TL* THE CONTACT OWNS A 2010 FORD FLEX. WHILE DRIVING AT ANY SPEED, THE VEHICLE SHUT DOWN ABRUPTLY AND ALL OF THE INSTRUMENT PANEL GAUGES FAILED. THE VEHICLE RAN OUT OF FUEL WITHOUT WARNING. THE CONTACT STATED THAT THE FUEL GAUGE DISPLAYED 62 MILES BEFORE EMPTY PRIOR TO THE FAILURE. THE ISSUE OCCURRED NUMEROUS TIMES. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.

Jan 13, 2017

UNKNOWN OR OTHER,ENGINE

1 complaint

ECO BOOST ENGINE STALL DUE TO CONDENSATION OF AIR FROM THE COLD AIR COMPRESSOR IN THE TURBO CHARGER FOR THE ENGINE. HAVE HAD CAR SERVICED SEVERAL TIMES AND DEALER OR MECHANIC CAN NOT RESOLVE PROBLEM. HAPPEN IN FREEWAY AT HIGH SPEED BUT HAS ALSO HAPPENED IN THE STREET AT 20 - 30 MPH

Aug 14, 2016

ELECTRICAL SYSTEM,VISIBILITY,EQUIPMENT

1 complaint

TL* THE CONTACT OWNS A 2010 FORD FLEX. THE CONTACT STATED THAT THE BLOWER FOR THE HEATING AND AIR CONDITIONING FAILED ON THE PASSENGER SIDE OF THE VEHICLE. THE HEATING AND AIR CONDITIONING DID NOT WORK ON THE ENTIRE PASSENGER SIDE OF THE VEHICLE. WHEN THE FAILURE OCCURRED, THE VENT BLEW HOT AIR AND ONE SIDE BLEW COLD AIR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THE BLOWER MOTOR FOR THE AIR CONDITIONING AND HEATING FAILED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 65,000.

May 28, 2015

ELECTRICAL SYSTEM,ENGINE

1 complaint

AS INDICATED BY A NUMBER OF FLEX OWNERS, MY FLEX SIMPLY DIED IN THE MIDDLE OF THE FREEWAY GOING 70 MPH. NO WARNING - LIGHTS ON DASH WENT ON, LOST ALL POWER INCLUDING POWER STEERING. AFTER MUSCLING THE CAR TO THE SHOULDER, PUTTING IN PARK AND SITTING FOR A FEW MINUTES, IT STARTED BACK UP. TOOK TO DEALER WHO SAID THEY COULD FIND NOTHING WRONG. EXTREMELY DANGEROUS. I WAS ALMOST REAR ENDED. HOW MANY DIFFERENT PEOPLE NEED TO BE AFFECTED BY THIS PROBLEM BEFORE FORD AND NHTSA TAKE ACTION.

May 27, 2015

ENGINE AND ENGINE COOLING,VISIBILITY

1 complaint

HEATER BLOWS COOL AIR WHEN IN IDLE OR PARKED. *TR

Nov 20, 2014

SEAT BELTS

1 complaint

2010 FORD FLEX SECOND ROW PASSENGER CENTER SEAT BELT RETRACTOR STUCK. CHILD RELEASED STUCK SEAT BELT, LOWER CENTER SEAT WHICH IS NOW ALSO IN A STUCK POSITION. NO WAY TO GET TO RETRACTOR OR RAISE SEAT. *TR

Nov 06, 2014

ELECTRICAL SYSTEM,AIR BAGS,SEAT BELTS,TRACTION CONTROL SYSTEM

1 complaint

GOT IN MY CAR AND WHEN I STARTED THE VEHICLE THE AIR BAG LIGHT ALONG WITH THE TRACTION CONTROL INDICATOR LIGHT CAME ON, TOOK IT TO A DEALER TO SEE WHAT THE ISSUE WAS AND WAS TOLD IT IS THE RESTRAINT CONTROL MODULE AND TO REPLACE IT WILL COST 900.00. THIS IS OBVIOUSLY A FAULTY PART AND SHOULD BE COVERED AS IT DIRECTLY CONTROLS THE SIR BAGS AND THE SEAT BELTS. SO BECAUSE I DO NOT HAVE 900.00 LAYING AROUND I G=HAVE TO HOPE I AM NOT IN A COLLISION UNTIL I CAN COME UP WITH THE RIDICULOUS AMOUNT OF MONEY TO REPLACE A PLUG IN MODULE THAT COSTS LESS THAN 100.00 TO MANUFACTURE. *TR

Sep 05, 2014

VEHICLE SPEED CONTROL,ENGINE

1 complaint

2010 FORD FLEX. CONSUMER WRITES IN REGARDS TO VEHICLE THROTTLE PROBLEMS. *SMD THE CONSUMER STATED THE VEHICLE WOULD ACCELERATE ON ITS OWN, WHICH THEN CAUSED THE VEHICLE TO GO INTO SAFE MODE. THE VEHICLE IMMEDIATELY SLOWED DOWN AND WOULD NOT GO ABOVE 10 MPH OR IT SHUT OFF COMPLETELY. FORD INFORMED THE CONSUMER, THE FIX WOULD COST $550. *JB

Jul 10, 2014

FUEL SYSTEM, GASOLINE,POWER TRAIN,ENGINE

1 complaint

ORIGINAL OWNER 2010 FORD FLEX, ECOBOOST ENGINE: SUDDEN LOSS OF ENGINE POWER WITH SHUDDERING AND STALL IN FAST LANE; UP HILL WHILE PASSING AT SPEED, 60MPH TO 20MPH IN SECONDS CAUSING NEAR COLLISION FROM BEHIND. ENGINE WOULD NOT RECOVER, 20MPH IN FAST LANE WITH SEMI'S AND SPEEDING TRAFFIC, NO PULL-OFF AREA. CLEAR DRY DAY, TEMPERATURE AROUND 55 DEGREE. NOT THE FIRST TIME ENGINE SHUDDERING EXPERIENCED, BUT THE MOST DANGEROUS. ALWAYS OCCURS DURING ACCELERATION (PULLING OUT IN TRAFFIC OR PASSING, ETC.). BEGAN TO NOTICE LOSS OF POWER, WHINING AND GRINDING NOISES FROM TURBOS ABOUT TWO WEEKS AGO; SUBSEQUENT CATASTROPHIC FAILURE OF BOTH TURBO CHARGERS WITH BILLOWING BLACK SMOKE AND OIL DRIPPING FROM EXHAUSTS. 38K MILES, GARAGE KEPT, ALL SERVICE POINTS MAINTAINED, DRIVEN LIKE GRANDMOTHER SINCE NEW. FIST THE REAR BRAKES LOCKED UP WHILE DRIVING AT 18K MILES, NOW ENGINE FAILURE AT 38K. DO SOMETHING NTSB BEFORE THESE VEHICLES KILL SOMEONE! *TR

Dec 19, 2013

AIR BAGS,STRUCTURE

1 complaint

WE WERE INVOLVED IN AN ACCIDENT WHERE A JEEP WAS THROWN INTO THE FRONT OF OUR VEHICLE BY A FORD F-150, TOTALING OUR VEHICLE, AND OUR AIRBAGS DID NOT DEPLOY, NONE OF THEM. WE WERE AT A STOP SIGN AND ALL WALKED AWAY FROM THE ACCIDENT, BUT THE POLICE, FIRE DEPARTMENT, AND INSURANCE ADJUSTER ALL SAID SOMETHING WAS WRONG FOR THE METAL IBEAM BEHIND THE BUMPER TO BE CRUSHED INTO THE RADIATOR AND FOR OUR AIRBAGS TO NOT DEPLOY. THE INSURANCE ADJUSTER HAD ALREADY DEEMED OUR FLEX AS A TOTAL LOSS BUT MENTIONED THAT HAD WE REPAIRED THE VEHICLE WE WOULD NEED TO INVESTIGATE FURTHER WHY THE AIRBAGS MALFUNCTIONED AND HAVE IT FIXED. WE WOULD STILL LIKE TO INVESTIGATE TO UNDERSTAND WHY THIS HAPPENED AND TO ENSURE THIS WAS AN ISOLATED INCIDENT OR THAT A RECALL IS ISSUED BEFORE SOMEONE IS SERIOUSLY INJURED OR KILLED DUE TO THIS SAFETY FEATURE MALFUNCTION HAPPENS TO SOMEONE ELSE. *TR

Jul 09, 2013

Crash: 1

TIRES

1 complaint

TL* THE CONTACT OWNS A 2010 FORD FLEX EQUIPPED WITH HANKOOK OPTIMO H725A TIRES SIZE P235/60R17 (N/A), DOT NUMBER 5MJCDFHP4209. THE CONTACT STATED ALL FOUR TIRES WERE BALD. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THE TIRES WERE UNSAFE TO DRIVE ON AND OFFERED NO REASON FOR THE FAILURE OR ANY ASSISTANCE. THE TIRE MANUFACTURER WAS NOTIFIED. THE VEHICLE MANUFACTURER WAS NOTIFIED WHO OFFERED NO REASON FOR THE FAILURE OR OFFERED ANY ASSISTANCE IN REPLACING THE TIRES. THE FAILURE WAS UNKNOWN. THE FAILURE MILEAGE ON THE TIRES AND THE VEHICLE WAS 22,000.

Feb 27, 2013

STEERING,VEHICLE SPEED CONTROL,SERVICE BRAKES

1 complaint

WHILE DRIVING 30 MPH THE CAR SIMPLY DIES. ALL LIGHTS COME ON AND THE CAR JUST SHUTS OFF. LEFT WITH NO BRAKES, STEERING, OR CONTROL. DEALER BROUGHT IN ENGINEER, AFTER A WEEK WITH THE CAR DEALER CANNOT REPLICATE PROBLEM. FORD MOTOR COMPANY DECIDES NOTHING IS WRONG AND FORCE ME TO TAKE DANGEROUS CAR BACK. INCIDENT OCCURRED TWICE IN THE MONTH OF APRIL/MAY. *TT

May 22, 2012

ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM

1 complaint

ENGINE SHUTS DOWN ON A ROLLING STOP, FIRST INCIDENT ROLLING STOP ON A STOP AND GO TRAFFIC SECOND INCIDENT ROLLING STOP TO A STOP LIGHT THIRD INCIDENT SLOWING DOWN TO MAKE A TURN. *TR

Feb 05, 2012

ENGINE AND ENGINE COOLING,POWER TRAIN

1 complaint

AFTER OWNING THE NEW VEHICLE FOR THREE MONTHS IT STARTED RANDOMLY SLIPPING INTO NEUTRAL. AT FIRST, IT DID THIS WHEN ACCELERATING FROM A STOP (WHICH IS VERY DANGEROUS IN BUSY INTERSECTIONS, LEFT TURNS AND MERGING). IT NOW DOES IT THEN AND IN ADDITION AT HIGHWAY SPEEDS - 50+. IT ALSO AT TIMES HAS ENGINE SURGES WHEN AT A COMPLETE STOP. IT ALSO SURGES AND HESITATES AT 45MPH TO HIGHWAY SPEEDS, AT TIMES CAUSING SUCH A SPEED VARIANCE THAT IT WILL SHUT CRUISE CONTROL OFF, SLIP INTO NEUTRAL AND RAPIDLY DECELERATE BEFORE CORRECTING ITSELF. THERE HAVE BEEN 5 REPAIR ATTEMPTS AT A FORD DEALERSHIP. THEY HAVE NOT BEEN ABLE TO DETERMINE THE PROBLEM. THEY SENT IT HOME WITH ME UNTIL IT DOES IT "ALL THE TIME" OR BREAKS DOWN. *TR

Sep 22, 2011

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

1 complaint

2010 FORD FLEX 20000 MILES. WHILE DRIVING @40MILES PER HOUR , CHECK ENGINE LIGHT CAME ON AND CAR STALLED. GAS ACCELERATOR WAS INOPERABLE. OPERATOR WAS BARELY ABLE TO DRIVE INTO A SIDE OF THE ROAD AND BRING CAR TO A COMPLETE STOP WITHOUT ANY INCIDENT. THE CHECK ENGINE LIGHT DISAPPEARED. THIS IS THE 1ST OCCURRENCE, THE VEHICLE WAS ABLE TO BE STARTED BACK UP. THEREFORE, VEHICLE WAS TAKEN TO THE DEALERSHIP WARRENTON VA ON 05//03/11 ALSO HAD INCIDENT WITH THROTTLE BODY CAUSING TO CAR TO LURCH FORWARD AND ACCELERATE ERRATICALLY REPLACED BY DEALERSHIP APPROX FEBRUARY 2011 AND HAVE HAD ONE ADDITIONAL OCCURRENCE SINCE REPLACEMENT OF THROTTLEBODY. *TR

May 03, 2011

LATCHES/LOCKS/LINKAGES

1 complaint

I HAVE A 5-MONTH OLD, 2010 FORD FLEX LIMITED, AND I HAVE A COMPLAINT ABOUT THE AUTO REAR HATCH NOT BEING SAFE. SPECIFICALLY, WHEN IN AUTOMATIC MODE-CLOSING, THE SAFETY REVERSE FEATURE IS NOT SENSITIVE ENOUGH TO REVERSE THE DOOR'S CLOSING APPROPRIATELY. THE ONLY THING THAT GETS THE HATCH TO "BOUNCE BACK" OR REVERSE UP IS WHEN SOMETHING LIKE A STATIONARY AND HARD OBJECT (LIKE AN ADULT'S SHOULDER WHEN STANDING STILL) IS IN THE WAY. LITERALLY, WHEN THE REAR HATCH IS LOWERING, YOU CAN GRAB IT AND TRY TO PULL IT BACK, AND IT DOES NOT STOP. I HAVE TURNED OFF THE AUTOMATIC FEATURE BECAUSE I FEAR FOR MY OWN SAFETY AND THAT OF MY TWO BOYS -- 9 AND 12. MY NEIGHBORS HAVE DIFFERENT VEHICLES WITH A SIMILAR AUTOMATIC REAR HATCH "BOUNCE BACK" FEATURE, AND WHEN I LOOKED AT HOW THEY FUNCTIONED, I REALIZED THERE WAS SOMETHING WRONG. THEY ALL STOPPED AND REVERSED DIRECTION AT ANY KIND OF BUMP. WHEN I RAISED THIS ISSUE WITH THE DEALER, THEY TESTED IT AND COMPARED IT TO THE OTHER FLEXES ON THE LOT. THEY SAID THEY ALL WORKED THE SAME WAY. BUT THAT MEANS THEY ALL ARE FLAWED THEN. I ASKED IF THEY COULD ADJUST THE SENSITIVITY OF THE BOUNCE BACK FEATURE, BUT THEY SAID THEY COULD NOT. THAT ANSWER IS NO ANSWER WHEN I HAVE TO TURN OFF THE AUTOMATIC REAR HATCH FEATURE TO KEEP EVERYONE SAFE. IT SHOULD BE MORE SENSITIVE TO OBJECT IN THE WAY, LIKE A HAND, FINGER, HEAD, ETC, AND REVERSE IMMEDIATELY UPON IMPACTING THE OBJECT. THE ONLY WAY I COULD GET IT TO STOP WAS TO STAND DIRECTLY UNDER IT AND HAVE IT COME DOWN ON MY SHOULDER AS I WAS STANDING STILL, AND THAT WAS A HARD PUSH DOWN ON MY SHOULDER. THAT SCENARIO IS NOT REALISTIC. LITTLE HANDS (AND BIG ONES), AS WELL AS OTHER BODY PARTS, CAN GET IN THE WAY. THIS NEEDS TO BE FIXED SO I CAN ENJOY THE AUTO FEATURE I PAID FOR WITHOUT HURTING ANYONE. *TR

Sep 02, 2010

TIRES,TRAILER HITCHES

1 complaint

I RECENTLY PURCHASED A 2010 FORD FLEX, WITH A CLASS III TRAILER TOW PACKAGE. THE PACKAGE,ACCORDING TO FORD'S BROCHURE IS SUPPOSED TO INCLUDE A TIRE MOBILITY KIT. THE KIT, AS I UNDERSTAND IT, IS ESSENTIALLY MADE UP OF AN AIR COMPRESSOR AND A CAN OF SEALANT COMPOUND USED TO PLUG A HOLE IN A TIRE. THEREFORE THE COMPRESSOR INJECTS THE SEALANT COMPOUND,WHILE INFLATING THE TIRE. ON PAGE 309, OF THE OWNER'S GUIDE, IS THE FOLLOWING WARNING: " WARNING: WHEN TOWING A TRAILER, USE THE TEMPORARY MOBILITY KIT AND NOT THE MINI SPARE TIRE IF NECESSARY. THE MINI SPARE TIRE IS NOT INTENDED FOR THE HIGHER TOWING LOAD LIMITS OF THIS VEHICLE. WHEN TOWING HEAVY LOADS WITH THE MINI SPARE TIRE, VEHICLE HANDLING MAY BE DIMINISHED, WHICH COULD LEAD TO LOSS OF CONTROL, AND SERIOUS PERSONAL INJURY." MY CAR IS NOT EQUIPPED WITH THE TIRE MOBILITY KIT, AND THE FORD MOTOR COMPANY TELLS ME, "IF YOUR CAR IS EQUIPPED WITH A SPARE TIRE, IT WILL NOT BE EQUIPPED WITH THE TIRE MOBILITY KIT". IT SEEMS STUPID TO ME, AND PERHAPS CRIMINAL, THAT THEY INCLUDE THE WARNING IN THE OWNER'S MANUAL AND REFUSE TO PROVIDE THE SAFETY EQUIPMENT THEY CLAIM TO BE NECESSARY, AND WHICH THEY CLAIM IS INCLUDED IN THEIR SALES BROCHURE. INCIDENTALLY, IT TOOK THE SALESMAN TWO WEEKS TO COME UP WITH FORD'S EXPLANATION, AND HE SAID, "IT'S ALL HUSH HUSH". *TR

Jul 28, 2010

ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

1 complaint

2010 FORD FLEX 2000 MILES. WHILE DRIVING @ 35 MILES PER HOUR , CHECK ENGINE LIGHT CAME ON AND CAR STALLED. GAS ACCELERATOR WAS INOPERABLE. OPERATOR WAS ABLE TO DRIVE INTO A PARKING LOT CLOSE BY AND BRING CAR TO A COMPLETE STOP WITHOUT ANY INCIDENT. CAR TURNED ON AFTER THE 5TH ATTEMPT. THE CHECK ENGINE LIGHT DISAPPEARED. THE 1ST OCCURRENCE, THE VEHICLE WAS ABLE TO BE STARTED RIGHT AWAY. THIS 2ND OCCURRENCE IT TOOK AWHILE. THEREFORE, VEHICLE WAS TAKEN TO THE DEALERSHIP ( NORTH PARK LINCOLN FORD IN SAN ANTONIO, TX )ON 06/09/10 AND OBD CAME BACK WITH NO DIAGNOSTIC CODES. DEALERSHIP STATED THAT FORD ENGINEER WAS ON PROPERTY AND COULD NOT FIND THE SOLUTION TO THE PROBLEM.. CAR IS STILL AT THE DEALERSHIP AND THEY HAVE NO IDEA WHAT TO DO. *TR

Jun 10, 2010

CHILD SEAT

1 complaint

HELLO, 2ND ROW SEATING. THE LOWER ANCHORS OF THE LATCH SYSTEM ARE NOT LARGE ENOUGH TO PROPERLY CLIP THE BUCKLES OF CERTAIN BRITAX CHILD SEATS. WHEN VIEWING THE CHILD SEAT'S LATCH BUCKLES FROM THE SIDEVIEW, IT RESEMBLES A SPERM WHALE'S HEAD. THE LATCH PART OF THE BUCKLE IS THE MOUTH OF THE WHALE, THE UPPER (LARGER) PART OF THE BUCKLE IS THE HEAD, AND THE NARROW PART WOULD BE THE LOWER JAW. IF BOTH BUCKLES OF THE CHILD SEAT ARE MANUFACTURED WITH THE NARROW PART FACING DOWN, THEN THE CLIPS WILL LATCH PROPERLY. BUT IF THE CLIPS ARE MANUFACTURED WITH THE LARGE PART FACING DOWN, THEN THE CLIPS WILL ONLY FIT EITHER BY CLIPPING ALMOST VERTICALLY (PARALLEL TO THE SEATBACK), OR BY TWISTING THE BUCKLE UPSIDE DOWN. SO, IT IS THE "HOOP" PART OF THE ANCHOR THAT IS NOT LARGE ENOUGH. NOTE: WE HAVE SEVERAL BRITAX CHILD SEATS WHERE EACH SEAT'S BUCKLES ARE MOUNTED DIFFERENTLY ON THE SEAT ITSELF. ONE SEAT HAS BOTH BUCKLES WITH THE NARROW SIDES DOWN, ANOTHER WITH THE NARROW SIDES UP, AND ONE SEAT WITH THE NARROW SIDE OF THE BUCKLE UP AND DOWN. NEED ADVISE. THANK YOU! (RELATED VEHICLE INFORMATION: MODEL YEAR=2010, MAKE=FORD, MODEL=FLEX). *TR

Mar 20, 2010

2010 FORD Flex Problems & Complaints

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