2019 FORD Flex Problems

VIN Decoder

Premium Report

195

Complaints Reported

Complaints by Component

BACK OVER PREVENTION

76 complaints

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Apr 22, 2026

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Mar 12, 2026

The contact owns a 2019 Ford Flex. The contact stated that while reversing, the message “Camera Unavailable” was displayed. The contact stated that the screen was displayed upside down or that there was a blue screen. The vehicle was taken to the dealer, where it was diagnosed and determined with rear-view camera failure. The contact was informed that the rear-view camera display needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The dealer was made aware of the failure. The contact was informed that a recall was initiated; however, the part was not yet available. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part was not yet available. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 70,286.

Mar 09, 2026

The contact owns a 2019 Ford Flex. The contact stated that the camera image was upside down and blank, and the message "Camera not Available" was displayed. The camera operated for several seconds and became inoperable. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention). The local dealer was contacted and confirmed that parts were on backorder. The contact called another local dealer, Chuck Renze Ford of Manistique (751 E. Lakeshore Drive, Manistique, MI 49854); the vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 90,000.

Mar 02, 2026

The contact owns a 2019 Ford Flex. The contact stated that the rearview camera was intermittently inoperable, and the image was distorted while reversing. The vehicle was taken to the dealer, where the rearview camera was replaced at the owner's expense. The vehicle was repaired. The contact later received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention). The dealer and the manufacturer were contacted for reimbursement; however, the contact was informed that reimbursement could not be provided because the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 34,226.

Feb 24, 2026

+ 71 more complaints for this component

UNKNOWN OR OTHER

34 complaints

I have a 2019 Ford Flex. In 2023 the backup camera stopped working. The screen is blue. This creates a problem when backing up, especially in store parking lots or pulling out of my garage. Unable to view what is behind the vehicle and risk of damage or injury to what is behind me. Dealer inspected and said camera needed to be replaced. We had it replaced in Nov. 2023. Recall received in January 2025. They have yet resolved the recall, and we are still waiting on a $630.00 refund.

Mar 18, 2026

On or about January 22, 2026 when I put my 2019 Ford Flex in reverse the rear view camera displayed a torn and/or flickering picture for the first time ever that I had seen. The image will occasionally stop with an inverted camera image. Since then the camera display on the dash board will at times also display a message saying something like "rear view camera not available" with no camera image at all. Occasionally the camera image will be normal intermittently. Moving the transmission select lever to park or other locations besides reverse and back to reverse does not seem to correct the camera image problem. This problem was first noticed in my 2019 Ford Flex on or about January 22, 2026. About 13 months ago I received a recall notice in the USPS mail advising that I would be contacted about the recall for this problem. So far, no contact has been received by me. Now that the camera problem has started in my vehicle trying to back up and avoid obstacles or people has become a large concern due to the blind spot behind the vehicle without the camera working.

Jan 24, 2026

I just purchased a 2019 ford flex in September from Bessette Motors in Carrington ND. When I purchased the vehicle the rear backup camera had an inverted image. The dealership told me they would bring my car back in the following week to fix the camera because the said someone must have flipped the camera over accidently. They have not fixed it, nor they did not tell me the camera issue was part of a recall. I have had the vehicle now for over a month and still have an upside-down back up camera. It has nearly caused multiple accidents because I cannot turn it off and it's very distracting being inverted. I see the recall for my vehicle has been out since December 2024. That is a long time for no fix!! It is dangerous to continue to drive my vehicle the way it is with no fix

Nov 04, 2025

Rear camera distorted and no longer displays. Message says rear camera not available. This makes it very hard to back up vehicle using only mirrors.

Oct 13, 2025

A recall notice was issued for my vehicle in December 2024 for rear camera issues. It is now October 2025 - ten months after the recall notice. According to the Ford website recall service is still not available. Only approximately 30,000 vehicles were impacted by the recall. I have been without a rear camera now for over 8 months due to this issue. It has led to several near accidents while I was backing out between other vehicles in parking lots. This is a safety issue. Why has this issue not been resolved yet? Please contact Ford and push this issue on them.

Oct 01, 2025

+ 29 more complaints for this component

STRUCTURE

18 complaints

The recalled B Pillar has detached this weekend in the front of the left driver's side B pillar- it seems as it being held on by the keyless entry components. It is at approx 25 degree angle to the body of the car. As an added consequence of the redirected airflow- the driver's side door is very cold as air is getting in where it previously didn't. I scheduled with the AutoNation Amherst dealership for evaluation and repair. When I called back to move the appointment it was cancelled because I was told there is no fix/no parts. ???

Mar 24, 2026

B-Pillar trim molding on passenger side fell off while going through car wash.

Mar 15, 2026

The contact owns a 2019 Ford Flex. The contact stated that while driving on several occasions, the B-pillar trims detached, causing electrical damage to exposed wiring. The contact received notification of NHTSA Campaign Number: 25V732000 (STRUCTURE); however, the part to do the recall repair was not yet available. The dealer was notified of the failure, but the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 72,823.

Feb 25, 2026

The contact owns a 2019 Ford Flex. The contact stated that while driving at an undisclosed speed, the front passenger's side B-pillar trim detached. The vehicle was taken to the dealer, where it was diagnosed with a detached front passenger's side B-pillar trim. The contact was advised that the front passenger's side B-pillar trim needed to be replaced. The vehicle was repaired. The contact stated that later, while driving at an undisclosed speed, the front driver's side B-pillar trim detached and flew off the vehicle. The vehicle was taken to the dealer, where it was diagnosed with a detached front driver's side B-pillar trim that needed to be replaced. The contact was informed that parts were not yet available. In addition, the contact was informed that the parts could be ordered from a secondary vendor. The contact was advised to hold off on ordering the parts because there was an open recall on the vehicle. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 25V732000 (Structure); however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,561.

Jan 20, 2026

The contact owns a 2019 Ford Flex. The contact stated that while the vehicle was parked, the contact noticed that the driver's side rear door exterior trim had detached and flown off the vehicle. The contact only noticed that the trim had detached after the vehicle was parked. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Dec 02, 2025

+ 13 more complaints for this component

STRUCTURE,BACK OVER PREVENTION

16 complaints

The contact owns a 2019 Ford Flex. The contact stated that while in reverse(R), the back over prevention camera displayed a blank image. The vehicle was taken to the dealer, and the dealer attempted to reset the system; however, the failure persisted. The contact then received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V732000 (Structure); however, the parts for the recall repairs were not yet available. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The vehicle was not repaired. The failure mileage was approximately 70,000.

Apr 21, 2026

The contact owns a 2019 Ford Flex. The contact stated that the rearview camera was inoperable or displayed an inverted image while reversing. The contact stated that while reversing, the rearview camera was inoperable, causing the vehicle to hit another parked unoccupied vehicle on one occasion, and the vehicle hit a dumpster pole on another occasion. There was no injury sustained. The contact's vehicle was damaged, but the other vehicle was more damaged. The vehicle was taken to the dealer, where the infotainment system was replaced; however, the rearview camera failure persisted, and the rearview camera displayed a narrow view occasionally. Additionally, the contact stated that the exterior door B-pillar trim had detached and was previously replaced. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V732000(Structure); however, the parts to do the recall repairs were not yet available. The dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failures. The failure mileage was approximately 2,450.

Apr 01, 2026

Crash: 1

The contact owns a 2019 Ford Flex. The contact stated that while attempting to reverse(R), the rear-view camera became inoperable. The contact stated that the rear-view camera failed intermittently, with the image appearing and disappearing, or being upside down. Occasionally, the rear-view camera displayed a blank screen. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V732000 (Structure); however, the parts for the recall repairs were not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manufacturer was made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The approximate failure mileage was 94,000.

Mar 20, 2026

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention). The contact stated that prior to receiving the recall letter, the contact experienced back over prevention camera failure. The contact also received notification of NHTSA Campaign Number: 25V732000 (Structure). Before receiving the recall letter, the driver's side B-pillar cracked in half. The local dealer was notified of the failures several times and informed the contact that parts were not available for the recall repairs. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not informed of the failure. The failure mileage was approximately 35,500.

Mar 18, 2026

The contact owns a 2019 Ford Flex. The contact stated that the back-over prevention camera was inoperable approximately 30 percent of the time. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention) and 25V732000 (Structure). The local dealer was contacted and confirmed that parts were on backorder. Another unknown local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 25,000.

Mar 17, 2026

+ 11 more complaints for this component

ELECTRICAL SYSTEM

7 complaints

Received recall notice - safety recall notice 24S75 / NHTSA recall 24V951 in January 2025. This recall has still not been completed by Ford. This has been over 1 year. Do they get indefinite time to repair recall

Jan 21, 2026

The contact owns a 2019 Ford Flex. The contact stated that while driving at 70 MPH, there was an abnormal sound coming from the exterior of the vehicle. The contact pulled over to the side of the road, and upon inspection, the contact became aware that the keypad had detached from the door and was hanging down. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic to be repaired. The contact taped the keypad to the door to avoid water from entering the keypad. Three-quarters of the keypad had detached and flown off while driving. The buttons on the keypad still functioned as intended. The manufacturer was not notified of the failure. The failure mileage was approximately 110,000.

Oct 06, 2025

Backup camera strobing and upside down image. Unable to see pedestrians or other vehicles. Local mechanic suggested replacing camera as possible solution but was unsure if that would help. No warning or other symptoms. First appeared approximately one month ago.

Dec 16, 2024

The contact owns a 2019 Ford Flex. The contact stated while attempting to start the vehicle, the vehicle failed to start, and needed to be jumpstarted. Upon replacing the battery and jumping starting the vehicle, the vehicle failed to restart independently. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure. The contact stated that the independent mechanic replaced the battery and all components connected to the battery; however, the vehicle failed to independently start. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V548000 (Electrical System); however, the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 87,000.

Sep 19, 2024

The contact's husband owns a 2019 Ford Flex. The contact stated while the vehicle was at the dealer for routine servicing, the dealer informed the contact that the battery was severely corroded and was fractured. The dealer replaced the battery under warranty. Additionally, the contact stated while at a complete stop at a crosswalk, the vehicle stalled inadvertently. Several unknown warning lights were illuminated. The contact stated that she shifted into park(P) and attempted to restart the vehicle several times by pressing the Push to Start button, but the vehicle failed to restart. The contact stated that she pumped the brake pedal and shifted into neutral(N). The vehicle was pushed to the side of the road. The contact's husband arrived at the scene and opened the hood. The contact’s husband then noticed that the battery was corroded. The vehicle was towed to the dealer, where it was determined that the starter needed to be replaced. The part was replaced; however, the failure persisted. The dealer informed the contact that the battery was smoking; upon inspection, the dealer determined that the battery was corroded, fractured, and was leaking. The dealer determined that the battery needed to be replaced. The battery was replaced; however, the vehicle failed to start. Additionally, the dealer diagnosed that the A/C compressor had disintegrated and was preventing the vehicle from starting. The vehicle was not repaired. The vehicle was towed to a second dealer, Sarasota Ford (707 S Washington Blvd, Sarasota, FL 34236), where it was diagnosed that the A/C Compressor had seized, and the A/C clutch had failed and was stuck. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: [XXX] (Electrical System); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 26,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Apr 09, 2024

+ 2 more complaints for this component

ELECTRICAL SYSTEM,BACK OVER PREVENTION

5 complaints

I have recieved the notice from the manufacturer as expected. I have been notified by my local dealership of the recall. I have attempted several times since notification to have it corrected. I have been told on every occasion the parts were not available. Yet, a bit of searching on Ford's own parts website, I can order the part and have it delivered by Feb 26. At every service visit, the dealership has kindly reminded me of the needed recalls. I question, no parts? Is ford just thinking I will get tired and just stop. No parts in stock should mean, NONE in Ford's entire inventory. The part in question is only used on Ford Flex. No other models use this device. The reserved devices cannot be "for new car builds". I believe we are on the edge of a "BAD FAITH" arguement. An issued "Safety Recall" should not mean "Suggested when you have time Recall.

Feb 23, 2026

The back up camera in the vehicle almost never works properly. The majority of the time, while in reverse, the screen is blue or black. It will sometimes show the camera video feed but it will be upside down before the screen turns to black. It will than say that the camera is unavailable. If the back up camera is not operation, it can be very difficult to see small objects or young people directly behind the vehicle. The symptoms are the same as described in NHTSA recall number 24V951 which affects the same vehicle line and model year as this vehicle. This VIN is not affected by recall 24V951.

Sep 12, 2025

While car is in reverse the rear view camera cuts in and out more than 75 %of time while. This has resulted in several near miss collisions while backing up. But when I checked my vin it was included in the current recall for the same issue and concern.

Sep 11, 2025

Back up camera not working; started flashing on/off, turning upside down, and now simply does not work; the beeping still works to let you know you’re close but the visual is not available. Not being able to SEE what is behind me is a safety issue as well as not being able to see how close I am to objects. I have taken my Flex to Tim Short Ford Dealership in Morehead, KY where the problem was reproduced. The vehicle has not been inspected by the manufacturer, police, or insurance representative. The warning message that the camera is not available appears when the vehicle is put in reverse. It began approximately 6 months ago.

Feb 16, 2023

The Rearview Camera has gone out, for which they have sold so many that the dealers cannot get replacements. This should definitely be Recalled like the many, many other Ford Rearview Camera Recalls! Note: Vehicle has less than 25,000 miles on it.

Dec 02, 2022

VISIBILITY/WIPER

4 complaints

My rear view mirror display is inverted, constantly. Recall has not been satisfied yet.

Apr 07, 2026

Rear view camera inoperative. Safety recall issued Dec of 24 and still no sign of a remedy from Ford. That makes 2 Safety recalls on my vehicle with no fix. The other 25V732 was issued Nov 25. I’ve already had 2 incidents that resulted in minor bumps and scratches in the rear due to loss of the camera. Great feature when you have it working

Apr 06, 2026

There has been a recall on this since January '25 but the view on my rearview camera on my 2019 Flex has been upside down for about FIVE years!!!!

Mar 27, 2026

Rear view back up camera failed. The repair solution is long overdue.

Jun 18, 2025

SUSPENSION

4 complaints

The contact owns a 2019 Ford Flex. The contact stated that while driving at 35 MPH, the contact lost control of the vehicle. The contact was eventually able to slow down to 5 MPH and regain control of the vehicle. The vehicle was driven approximately four blocks to a safe location in a nearby parking lot. The contact parked the vehicle. The contact inspected the vehicle and became aware that the rear passenger's side wheel was turned outward, and the top of the wheel was turned inward. The contact stated that the vehicle felt like it was being driven on black ice. The vehicle was towed to the dealer, where it was diagnosed with a detached rear toe link. The contact was informed that the rear toe link needed to be replaced. In addition, the contact was informed that all four wheels needed to be replaced. The vehicle was repaired. The contact referenced an unknown recall; however, the VIN was not associated with the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 123,312.

Feb 11, 2026

The contact owns a 2019 Ford Flex. The contact stated that while his wife was driving 55 MPH and depressing the accelerator pedal, the rear driver’s side wheel turned independently at a 45-degree angle, and the rear end of the vehicle was pulled into the left lane, causing the vehicle to spin out twice. The contact stated that his wife was able to pull over to the right side of the road. A local dealer was contacted. The vehicle was towed to the dealer, where it was diagnosed that the rear toe link needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 21V537000 (SUSPENSION); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 188,000.

Dec 10, 2025

The contact owns a 2019 Ford Flex. The contact stated that while his daughter was driving approximately 20 MPH, the traction control warning light illuminated, and the vehicle became difficult to steer. The contact met his daughter who had pulled over to the side of the road to inspect the vehicle. The contact noticed that both rear tires were toed outward. The rear passenger’s side tire was toed out more than the driver’s side. The vehicle was towed to the dealer but was not yet diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 60,700.

May 09, 2023

The contact owns a 2019 Ford Flex. The contact stated that while driving approximately 40 MPH, the steering wheel suddenly jerked to the left causing the vehicle to fishtail and cross the median line. After regaining control of the steering, the driver was able to safely park on the side of the road. While inspecting the vehicle, it was discovered that the rear driver’s side wheel was angled outward and out of position. The vehicle was towed to the local dealer was diagnosed that the rear toe link had failed and needed to be replaced. The vehicle was repaired. The manufacturer was not yet notified of the failure. The failure mileage was 39,150

Feb 11, 2022

UNKNOWN OR OTHER,BACK OVER PREVENTION

4 complaints

Rear view camera under Ford recall 25SA9 has been malfunctioning for months 3 separate Ford dealers tell me they do not have parts even though it's been 2 months since the recall notice. Ford 1-800 number does not recognize the recall number.

Dec 15, 2025

Backup camera is not working at all; there is a blank blue screen that appears with a warning that states: camera is unavailable. There is an open recall #NHTSA #24V951 and #24S75. Walker Ford Dealership was called today 10/14/2025 and stated there are no cameras available at this time for the recall. The parking sensors are no longer working because the backup camera is not working. My safety and others are at risk because I do not have any sensors to warn me if I am in a blind spot backing up.

Oct 14, 2025

2019 Ford Flex Back-up camera either upside or unavailable when the car is put into reverse. Car is available for inspection upon request. The software has been successfully updated multiple times. The camera going out or being upside down when backing up is definitely a safety issue. No inspection has taken place. The car is 5 years old and the camera worked for about the first two years. There were no warning signs for the problem. Thought a recall would be issued.

Jul 09, 2024

The backup camera malfunctioned. The malfunction was reported to the Ford dealer. No replacement part is available from Ford. The car is still under warranty, but Ford is making no efforts to repair or replace this mandatory safety component of my car.

Jun 11, 2023

LANE DEPARTURE,BACK OVER PREVENTION

2 complaints

2019 Ford Flex Limited and the rear view camera will come up with a blank screen or a blue screen and not show anything. Then will show the error of Camera not available. This problem has been reported in other Flex vehicles and is listed on the NHTSA ID Number: 24V951000. According to the local Ford dealer, this vehicle is not affected but is showing all the symptoms of it. This occurs intermittently. The camera will work on one reverse, and not work on the next.

Sep 22, 2025

Driver side mirror blind spot warning light is on constantly while I'm driving it never shuts off unless I shut the engine down. rear backup camera is not working at all. When I go to back up the car I only see a blue screen.

Sep 01, 2023

ENGINE

2 complaints

Coolant Intrusion - Water pump leaked inside the engine, causing engine failure. The engine has to be replaced. This has been a known problem with this model and has been fixed/covered by the warranty.

Jun 23, 2025

The water pump and timing cover gaskets are faulty. The water pump is internal and causes major engine malfunction when it breaks.

Apr 30, 2025

ENGINE AND ENGINE COOLING

2 complaints

The contact owns a 2019 Ford Flex. The contact stated while driving at an undisclosed speed, the vehicle started shaking excessively and the vehicle briefly hesitated. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the water pump, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 50,000.

Apr 23, 2025

The contact owns a 2019 Ford Flex. The contact stated that while operating the vehicle, the engine temperature gauge increased, and the air conditioner would not blow cool air. The vehicle was taken to the local mechanic who discovered that the engine coolant level was extremely low, and that the water pump was faulty and needed to be replaced. The vehicle was repaired. Recently while driving at an undisclosed speed, the vehicle suddenly lost motive power and would not properly accelerate. The vehicle was taken to the local service center who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 65,000.

Mar 07, 2024

ELECTRICAL SYSTEM,VISIBILITY/WIPER,BACK OVER PREVENTION

2 complaints

The problem was with the backup camera. The problem started when we had about 25,000 miles on the car, I ended up getting the camera replaced at 36,000 miles. The camera worked properly 90 to 95% of the time. Sometimes it would just be fuzzy, sometimes it would be blank and say camera not available, and other times it showed everything upside down. Sometimes the obstacle beeper would work, and when the camera wasn't working the Beeper would not work. We were going on a trip over the recent Christmas holidays out of state and my wife wanted the Peace of Mind of having that camera working. We are both retired, and I took it to a dealer and it cost almost $700 to replace the camera. I told the Ford dealer that I wanted the bad camera, and I do possess it. I have Googled the problem, and I noticed that it is a rampant problem with Ford vehicles but I am convinced that they haven't done a recall on the Flex because they stopped making these vehicles in 2019. I have a 15-year-old Chrysler product with 150,000 miles on it and the backup camera works perfectly. Ford seems to recall all of their new and current vehicles for this identical problem but they have no intention of helping me with the cost. I've called them several times and I have a case number with them but the only response that I have gotten, is that there's no recall so they can't do anything about it. Interestingly, when I made the appointment to get it fixed the service guy said he had to check inventory of the cameras because they go through them so quickly. He got back to me and told me that they had just received six more so I could come in right away and get it taken care of. I had it fixed December 15th at Dean Sellers Ford in Troy Michigan. I have taken pictures of the invoice and the bad part but I can't seem to load them on this form

Jan 08, 2024

My Ford reverse camera fails to display a correct image, decreasing driver visibility. It is nearly always displayed upside down or occasionally the image fails to appear at all. The parking guide lines also fail to display since January. There were no warning lights when the malfunction began in January 2023 and at that same time, the camera started remaining on while I drive forward, showing a live upside down view while driving forward for various amounts of time after shifting out of reverse. The Ford dealership says they have several people with rear view camera malfunctions right now but they aren't manufacturing those cameras at this time so they can't fix it and there is no ETA at all. In addition to that, they quoted a high price to fix this some day when the part is made again even though it's clearly a manufacturer defect. I've been repeatedly asking Ford for help with my faulty rear view safety camera since Jan 2023. The dealership inspected it and confirmed the defect which is easily reproduced by simply putting the vehicle in reverse. They did not inspect the cables, wiring or electrical components even though I requested it. There has been no resolution and my car is unsafe in reverse because of the Ford camera defect and non-working backover protection. This is a long vehicle and the defective reverse camera or camera wiring causing the image to be upside down or flashing off to black creates a risk of backing up into people, objects and other vehicles. It is extremely troubling and dangerous at all times in reverse, especially in parking lots and in areas with pedestrian or vehicular traffic, street parking and in tight conditons such as parking structures and garages. I've been asking for a resolution from Ford for almost 6 months. I need the camera and wiring repaired ASAP or a temporary vehicle to drive until this safety issue is resolved. My vehicle is available for inspection upon request. Thank you.

Jun 26, 2023

AIR BAGS

2 complaints

I had to transport a friend from a hospital and because of his surjury had to have him sit in the front passenger seat. I looked in the Driver manual to locate the passenger air bag shut off switch, " there is not a switch to be found. The instruction in the Driver Manual states to place anyone having concerns to be seated in the rear. There is NO Shut-OUT switch.

Jul 25, 2023

TL* THE CONTACT OWNED A 2019 FORD FLEX. THE CONTACT STATED WHILE MAKING A LEFT TURN, WHEN ANOTHER VEHICLE RAN THE RED LIGHT AND CRASHED INTO HER VEHICLE ON THE FRONT DRIVER SIDE BUMPER. THE CONTACT STATED NO AIR BAGS DEPLOYED. THE CONTACT SUSTAINED INJURIES ON HER AC JOINT (LEFT SHOULDER) AND HER SON (REAR DRIVER SIDE) SUSTAINED BACK INJURIES AND HER DAUGHTER (REAR PASSENGER SIDE) SUSTAINED INJURIES ON HER LEFT KNEE. THE CONTACT STATED THEY ALL SOUGHT MEDICAL ATTENTION WITH THE ENT FROM THE AMBULANCE AND ALSO WENT TO AN EMERGENCY ROOM FOR FURTHER ASSISTANCE ON THEIR INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE INSURANCE COMPANY DEEMED THE VEHICLE TOTALED. THE VEHICLE WAS TOWED TO LOCAL DEALER AUTONATION FORD TORRANCE (3111 PACIFIC COAST HWY, TORRANCE, CA 90505:(424) 253-4976) WHERE THE VEHICLE WAS STILL BEING DIAGNOSED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.

Dec 30, 2020

Crash: 1

Injuries: 3

STEERING,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE

1 complaint

The power steering system failed and numerous other electrical systems showed as broken as a result. The dealer service dept said: "We found corrosion on connector C1467A meaning that water is getting inside the connector somehow which caused the module to short out. The steering rack is not the failure, it is the module. However, the module is built into the steering rack. Can't replace it separately. So In order to replace the module, I have to replace the rack." This failure caused the power steering to stop working, making it extremely difficult to drive the vehicle. The repair cost over $4000.

Apr 09, 2026

STEERING

1 complaint

The power steering has stopped working. After starting the car it shows a "Steering Assist Fault" message and the steering doesn't work. Thankfully this happened when the car was stopped. My car battery is fine so this must be a failure in the Electric Power Assisted Steering (EPAS) system.

Mar 26, 2026

BACK OVER PREVENTION,STRUCTURE

1 complaint

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V732000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while in reverse, the back over prevention camera displayed the image of the rear of the vehicle upside-down. The dealer was contacted and confirmed that parts were not yet available for the recall repair. The manufacturer was not made aware of the issues. The failure mileage was approximately 40,000.

Mar 04, 2026

STRUCTURE,VISIBILITY/WIPER

1 complaint

I brought my 2019 Ford Flex to World Ford Pensacola for two open safety recalls: 25SA9 (Rearview Camera) and 25SB8 (B-Pillar Trim). Despite the B-pillar trim being already detached (failed component), the dealer refused to document the inspection for recall 25SB8. Furthermore, on Invoice #XXX, they incorrectly documented recall 25SA9 as ‘Only for Mustang’, even though my vehicle is a Ford Flex. This dealer is providing false documentation and refusing to record safety-critical defects on the official OASIS report. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Feb 09, 2026

POWER TRAIN,STRUCTURE,BACK OVER PREVENTION

1 complaint

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (BACK OVER PREVENTION) and 25V732000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at an undisclosed speed, the vehicle jerked and failed to accelerate as intended while depressing the accelerator pedal before the transmission shifted. No warning lights were illuminated. In addition, when the vehicle was shifted into park(P) and turned off, the vehicle jerked and moved back and forth. Several unknown warning lights were illuminated. The vehicle was taken to the dealer; however, the vehicle was not inspected or diagnosed. The vehicle was not repaired. The contact stated that on a separate occasion, the driver's side B-pillar trim detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired after the most recent failure. The manufacturer was not made aware of the issue. The failure mileage was unknown.

Dec 09, 2025

ELECTRICAL SYSTEM,LANE DEPARTURE

1 complaint

Rear Camera recall has not been remedied it has be 9 months

Oct 28, 2025

STRUCTURE,UNKNOWN OR OTHER

1 complaint

While driving at highway speeds the Side B pillar panel became unattached and broke off.

Oct 11, 2025

SUSPENSION,ELECTRICAL SYSTEM,ENGINE

1 complaint

I am submitting a formal complaint regarding multiple premature and potentially safety-related failures on my 2019 Ford Flex, purchased new on 11/25/2019. These include: ️ 1. Rear Suspension / Rear Toe Link Concern Although my vehicle is not included in Ford’s rear toe link recall (20S62), it is experiencing the same symptoms: Rear-end instability and drifting Uneven or premature rear tire wear Clunking or loose feeling from the rear suspension I have an appointment scheduled for August 6, 2025 to inspect the rear toe bar links, as I suspect they are defective or misaligned — the exact condition the recall addresses. 2. Water Pump Failure The engine water pump failed before 100,000 miles, requiring a full replacement. This is a known issue in several Ford engines, and repair was required out-of-pocket despite the vehicle being well maintained. 3. Exterior Trim Detachment Multiple exterior trim pieces detached from the vehicle while driving, posing a road hazard to myself and others. These parts did not appear to be securely fastened from the factory. 4. Premature Tire Wear Rear tires wore out far earlier than expected — possibly linked to suspension or alignment issues, including the toe link concerns mentioned above. 5. Ongoing Electrical Failures Since August 2022, I have had to return to the dealership multiple times for electrical system issues: 8/3/2022 11/2/2022 2/14/2024 These included battery/electrical drain issues and warning system malfunctions, which affect the vehicle’s reliability and safety. These problems began less than 3 years after purchasing the car new. These issues raise serious concerns about the overall build quality and long-term safety of the 2019 Ford Flex. I am concerned that my vehicle may have: Been excluded from critical recalls, despite showing identical failure patterns Undergone multiple early mechanical and electrical repairs Developed safety-related defects that compromise both driver & public safety.

Jul 25, 2025

VISIBILITY

1 complaint

The contact owns a 2019 Ford Flex. The contact stated that after it had rained, the front driver’s side footwell filled up with water. The vehicle was taken to the dealer where the mechanic discovered that the drain in the sunroof was clogged. The dealer was aware of the failure and repaired the vehicle. The contact recently stated that the failure had returned and the driver’s and passenger’s side footwells were filled with water. The contact also stated that the headliner had become stained and soaked with water. Additionally, the contact stated that there was a mildew odor inside the vehicle due to the failure. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA to report the failure. The vehicle was not repaired. The failure mileage was approximately 95,000.

Jun 20, 2025

UNKNOWN OR OTHER,VISIBILITY/WIPER

1 complaint

The vehicle has a panoramic roof with each of the three windows having a roller sunshade. Two of three roller sun shades have failed or are not working causing excessive glare and heat in the vehicle.

May 08, 2025

VISIBILITY/WIPER,BACK OVER PREVENTION

1 complaint

When reverse gear is selected: The rear backup camera stop providing rear view. It sometime is a blank screen or reports rear camera is not available. With out the camera working as designed reverse collisions may not be avoided. I did contact the local ford dealer and they advised it was not a warranty issue. No other warning lights display.

Dec 17, 2024

ELECTRICAL SYSTEM,UNKNOWN OR OTHER

1 complaint

My camera has not worked for at least 2 years. At first it was intermittent. Sometimes working, sometimes dark. Now I have an inverted image 100% of the time.

Nov 25, 2024

ELECTRICAL SYSTEM,VISIBILITY/WIPER

1 complaint

2019 Ford Flex Back-up camera view is always upside and sometimes delayed or unavailable when the car is put into reverse. Software updates are current. The camera going out, delayed, and being upside down when backing up is definitely a safety issue. There are no longer wheel guidance lines available. The car is 5 years old and the camera worked for about the first two years. There were no warning signs for the problem. Thought a recall would be issued.

Oct 16, 2024

POWER TRAIN

1 complaint

While the car was off and in park the car started to roll down drive and would not respond to hard braking

Sep 11, 2024

Crash: 1

ELECTRICAL SYSTEM,EQUIPMENT

1 complaint

The radio turns on even when the car is off and the keys are not nearby . Sometimes it turns off while driving and will be off for days at a time while other times it just comes on full volume while parked and unattended. Maybe an electrical issue ?

Feb 23, 2023

TIRES

1 complaint

BAD HANKOOK TIRES IN WHICH THEY WILL NOT REPAIR OR REPLACE

Mar 08, 2021

WHEELS

1 complaint

TAKATA WE HAVE HAD THE FLEX IN % TIMES TO HAVE THE TIRES BALANCED FORD SAID THAT IT IS IN THEIR SPECIFICATION BUT THE WE CAN FEEL THE UNBALANCE IN THE STEERING WHEEL TOOK TO INDEPENDENT DEALER AND HE SAID ONE OF THE RIM WAS OUT OF BALANCE AND THE TIRES WERE OFF BALANCE TOO WE ARE AFRAID THIS GOING CAUSE PROBLEMS LATER WHY DO WE HAVE TO PUT UP WITH 5 TIMES TO REDONE IT NOT A COMFORTABLE FEELING

Apr 14, 2019

4.2/5.0

77 reviews

FORD Flex VIN Decoder — Free VIN Check Video Guide

Watch our quick FORD Flex VIN decoder walkthrough. Learn how to decode any FORD Flex VIN number to get full vehicle history, recall alerts, specifications, fuel economy (MPG), safety ratings, and known problems — completely free on ForCar.org.

Where to Find VIN for Problems Check

To check for problems and complaints on your 2019 FORD Flex, you'll need the VIN number. Find your VIN in one of these 4 common locations.

Where to Find VIN Number on 2019 FORD Flex for Problems Lookup - Dashboard, Door Jamb, Engine Bay, Documents

Understanding VIN Structure for Problem Reports

Each character in your 2019 FORD Flex 17-digit VIN helps identify specific complaints and problems affecting your vehicle model.

2019 FORD Flex VIN Structure for Complaint Verification - WMI, VDS, Check Digit, Model Year, Plant Code

How to Check 2019 FORD Flex Problems in 3 Steps

Locate Your VIN

Find the 17-character VIN on your 2019 FORD Flex dashboard (visible through windshield), door jamb, engine bay, or vehicle documents.

Review by Component

Browse owner-reported complaints organized by vehicle component (engine, transmission, brakes, electrical) to identify common issues and problem patterns for this model year.

Check Safety Issues

Review crash and fire incidents for each component to assess safety concerns. Contact your FORD dealer or report problems to NHTSA at SaferCar.gov.

Frequently Asked Questions

How many problems does the 2019 FORD Flex have?

The 2019 FORD Flex currently has 195 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2019 FORD Flex?

The most common problems reported for the 2019 FORD Flex are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2019 FORD Flex problem data come from?

All problem and complaint data for the 2019 FORD Flex comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

How do I report problems with my 2019 FORD Flex?

You can report safety problems with your 2019 FORD Flex directly to NHTSA at SaferCar.gov or call 1-888-327-4236. Your complaint helps identify patterns and may lead to recalls or investigations.

Where can I find my VIN to check problems?

Your 2019 FORD Flex VIN is located in 4 places: (1) Dashboard near windshield on driver's side, (2) Driver's door jamb sticker, (3) Engine bay, (4) Vehicle registration and insurance documents.

Is the 2019 FORD Flex reliable?

Reliability can be assessed by reviewing the number and severity of owner complaints for the 2019 FORD Flex. Check complaints by component, crash reports, and fire incidents above to evaluate potential issues and problem patterns.