How many problems does the 2013 FORD Flex have?

The 2013 FORD Flex currently has 571 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2013 FORD Flex?

The most common problems reported for the 2013 FORD Flex are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2013 FORD Flex problem data come from?

All problem and complaint data for the 2013 FORD Flex comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

2013 FORD Flex Problems

STEERING

125 complaints

The contact owns a 2013 Ford Flex. The contact stated that upon starting the vehicle, the "Power Steering Assist Fault" and "Service Advancetrac" messages were displayed. The contact stated that the power steering assist had failed to operate as needed and excessive force was needed to steer the vehicle. The contact also stated that the turn signals failed to operate as needed. The vehicle was taken to an independent mechanic, but the mechanic was not equipped with the tools to repair the vehicle. The vehicle was not repaired. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 213,300.

Sep 09, 2025

The contact owns a 2013 Ford Flex. The contact stated that while attempting to reverse, the vehicle lost power steering functionality, and the steering wheel became difficult to maneuver. A dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The contact stated that the failure occurred two to three times per week. The contact related the failure to NHTSA Campaign Number: 15V340000 (STEERING); however, the VIN was not included in the recall. The manufacturer was notified of the failure. The failure mileage was 125,000.

Aug 26, 2025

The steering failed while driving. Steering assist was shut down and almost impossible to turn the wheel.

Aug 11, 2025

MY 2013 FORD FLEX ONLY HAS 109,600 MILES ON IT. THE CAR IS CURRENTLY AT THE MECHANIC SHOP. THE PROBLEM I AM HAVING IS WITH THE POWER STEERING ASSIST. SEVERAL TIMES IN THE LAST THREE WEEKS, WHEN I AM REVERSING OUT OF A PARKING SPOT SUDDENLY THE POWER ASSIST WARNING COMES ON AND THE CAR IS UNCONTROLLABLE. I HAVE HAD TO TOW IT TWICE. I AM NOT STRONG ENOUGH TO MANEUVER THE CAR WHEN IT LOCKS UP LIKE THAT. THERE WAS NO OTHER WARNING UNTIL I MADE THE ATTEMPT TO BACK UP THEN A WARNING MESSAGE CAME ON. THE MECHANIC WAS NOT ABLE TO DUPLICATE THE PROBLEM . HE MADE SOME OTHER REPAIRS TO THE WHEEL HUB BEARINGS, SO WHEN I PICKED UP MY CAR AND IT DROVE FINE FOR A COUPLE OF DAYS, I THOUGHT IT WAS FIXED. BUT IT FROZE UP AGAIN UNDER THE SAME CONDITIONS--TRYING TO BACK OUT OF A PARKING SPOT. I TOOK IT BACK TO THE MECHANIC AND ONCE AGAIN THEY WERE NOT ABLE TO DUPLICATE THE PROBLEM, BUT HE SAID THERE WAS A RECORD OF THE WARNINGS IN THE SYSTEM. MY SAFETY AS WELL AS THE SAFETY OF OTHER DRIVERS IS AT RISK, BECAUSE IF THIS GOES OUT WHILE IN TRANSIT, I WILL NOT BE ABLE TO CONTROL THE CAR. I ENJOY MY FLEX, BUT THE REPAIRS HAVE BEEN SO MUCH LATELY. ONE OF THE RECENT REPAIRS WAS THE EMERGENCY BRAKE COSTING 1,200. THE WHEEL HUB BEARINGS WERE 1,400 AND NOW THIS POWER STEERING ASSIST REPAIR IS ESTIMATED TO BE QUITE PRICEY. I AM PARTIALLY HANDICAPPED, RETIRED AND LIVING ON A VERY LIMITED INCOME. THESE EXPENSES ARE OUTRAGEOUS FOR SUCH A NICE CAR WITH SUCH LOW MILEAGE. DOES THIS MODEL HAVE ISSUES? I KEEP UP THE MAINTENANCE AND THE OIL CHANGES AND WHATEVER ELSE NEEDS TO BE DONE, BUT THESE EXPENSES ARE HITTING ALL AT ONCE AND PUTTING ME IN DEBT. IS THERE A POSSIBILITY THAT THERE IS A GLITCH IN THE MECHANICAL SYSTEM? I LOOKED UP RECALLS AND IT DOES SAY THAT THERE WAS A RECALL ON THE POWER STEERING ASSIST. I AM CONTACTING TO VERIFY THAT INFORMATION. PLEASE CONFIRM FOR ME SO I KNOW HOW TO PROCEED. THANK YOU VERY MUCH.

Jul 27, 2025

My electric power steering went out while driving. Everywhere online says the 2013 flex has a recall for this but when I enter my vin it says no recall. There has been several claims of this on my model year and accidents and dangers reported. I want to know my my vehicle isn’t showing up for the recall when it’s never been replaced by ford so it should be replaced by Ford.

Jul 20, 2025

+ 120 more complaints for this component

ELECTRICAL SYSTEM

105 complaints

The backup camera went out, but first it went upside down. Not inverted, just upside down. It's definitely a safety issue as I can't see fully behind me. I've seen the later models have the same issue and recall for them but not the older models with the same issue.

Jan 30, 2025

While driving, the radio turns off and the climate control system malfunctions causing the heater to engage to high with no way to turn the system off. All controls are disabled and there is no way to turn the system off. Unplugged the battery for 30 minutes as suggested, removed fuses to the radio and climate control module which temporarily fixes the issue, but issue happens randomly and creates excessive heat in the cabin. This is the 5th time this has happened. It is the 3rd time while on long trips (3hrs or longer). Others online have mentioned the same. We had to ride with the windows and moonroof open to let the heat escape. First time occurred in 2019 in early December. Navigation still worked, but all other systems would not function.

Dec 27, 2023

Vehicle would not start after 3 days of not being started or driven. After having the battery jumped the climate control unit malfunctioned. The heat would not turn off and stayed on full blast. This caused the car to overheat and difficult to drive even with the windows down. When brought to the dealership service center, they replaced the heater blower. This fixed the issue temporarily. Then the heat stopped working and in single digit temperatures the vehicle was too cold to drive. The dealership replaced the resistor. This again became a temporary fix. The heat came back but then the vehicle battery kept draining. Having some type of electrical issue put the vehicle at a possible risk for short circuiting, catching fire etc. This is an ongoing issue with ALL YEARS of the Ford Flex. When the vehicle is jump started this causes an electrical short affecting the climate control system but also the entire communication system. .

Jan 04, 2023

The 2013 Flex has an issue with door ajar switch within the door latch mechanism failing. This results in the car incorrectly identifying the door as “ajar” when it is closed. The result is that the automatic door locking does not activate when the car is in motion. This means that the door remains unlocked unless manually locked by the passenger. This can pose a safety hazard as the door could come open in an accident or be opened while in motion by a passenger. This problem has been well described on the web with multiple work around including disabling the mechanism or wiring a different switch in. It also described as typically happening around 69,000 miles. In conclusion Ford has created a faulty door ajar sensor that negatively affects the safety of the occupants in the vehicles and has resulted in numerous work arounds that could further negatively impact the safety of the occupants. Thank you for your time.

Sep 05, 2022

Right rear passanger "Door Ajar" comes on all the time when the door is fully closed. In the beginning was able to get it to stop by opening and closing the door several times, now its continual. The interior lights stay on, causing Hazardous condition while driving, due to inability to see what is in the Rearview Mirrow, Chimes continuously.

Sep 28, 2021

+ 100 more complaints for this component

UNKNOWN OR OTHER

48 complaints

Backup Camera not working

Nov 07, 2025

THE REAR- VIEW BACK UP CAMERA DOES NOT OPERATE PROPERLY WHEN VEHICLE IS PUT IN REVERSE. IT WORKS INTEMITTEDLY. SOMETIMES IMAGE IS BLACK, SOMETIMES UPSIDE DOWN, SOMETIME, WORKS PROPERLY, SOMETIME IMAGE FREEZES, AND SOMETIMES SHOWS ERROR CAMERA NOT WORKING CONTACT DEALERSHIP. REDUCES THE THE ABILITY TO SEE WHAT IS BEHIND THE VEHICLE WHEN BACKIN UP AND INCREASES THE RISK OF CRASH.

Nov 06, 2025

Rear view camera on my 2013 Ford Flex failing in same manner as other models recalled by Ford for failed rear view cameras. Initial failure was a few years ago after original mfr warranty period, however it is my understanding that the recalled models have extended warranty to 15 years. As such, since this is the same type of component, it is clear that my 2013 flex should also be recalled and covered through the 2028 calendar year. Undoubtedly, the root cause of this failure is inherent in the design and manufacture of all generations of backup cameras deployed by Ford and not limited to certain manufacturing dates. NHTSA should not allow itself to be misled by Ford into a narrower scope of recall.

Oct 22, 2025

Rear camera stopped working years ago. Will only work briefly after collision warning alert goes off which goes off randomly even when there are no other vehicles in the area

Sep 27, 2025

I Repaired 1 door ajar DSF under warranty Had to pay for 2 doors PSF & PSR due to out of warranty Now there’s a recall but I’m over 250,000 miles ,so Ford refuses to to cover the door handle sensor recall

Sep 05, 2025

+ 43 more complaints for this component

FUEL/PROPULSION SYSTEM

36 complaints

There seems to be a fuel leak on my vehicle's fuel tank. When the tank is half full and more there is a noticable fuel smell around my car and fuel dripping under my car. When the fuel is less than half full, the fuel seems to stop leaking. I believe the seam in the gas tank is leaking. I have heard of other people with my same year and vehicle having the same issues so I figured it was worth reporting.

Jan 23, 2024

THIRD TIME HAVING THE FUEL PUMP REPLACED . PUMP FAILS EVERY 20-30K MILES. CAR WILL STOP RUNNING WHILE DRIVING ON ROADWAYS, UNABLE TO RESTART VEHICLE. HAD TO PULL OVER TO SIDE OF ROAD AND WAIT FOR TOW. 1ST TIME 36,000 MILES 2ND 53,000, 3RD 90,000. ALL REPAIRS WERE PERFORMED BY FORD SERVICE CENTER

Feb 14, 2020

I TRIED STARTING THE CAR IT WOULD START THEN SPUTTER OUT VERY SHORTLY AFTER, AFTER HAVING THIS OCCUR 3 TIMES THE CAR WOULD NOT TURN OVER AT ALL AND HAD TO GET A TOW. I HAD IT TOWED TO THE DEALERSHIP, IT SAT FOR A DAY THE DEALERSHIP STATED THE CAR STARTED UP AND THEY WERE ABLE TO MOVE THE CAR WITHOUT AN ISSUE. THEY PRICED THE WORK AT $700+ TO BE COMPLETED. THE RECALL NUMBER 16V621000 (OR 16S31) DID NOT SHOW THOUGH IT IS THE SAME EXACT ISSUE HE DESCRIBED.

Nov 15, 2019

THERE WAS A RECALL ON THE FUEL PUMP FOR MY MODEL YEAR BUT NOT MY VIN. I HAD THE SAME STALLING ISSUE. IT WAD STATIONARY WHEN IT HAPPENED, THE FINAL TIME, WAS IN A PARKING LOT AND JUST WOULDNT START.

Jul 17, 2019

FUEL PUMP FAILURE AT 90,000 MILES. EXACT ISSUE WAS RECALLED ON SOME MODELS IN THE SAME YEAR, JUST NOT MY VIN. PUMP IS IN HIGH DEMAND, PRICES ARE THUS HIGHER THAN USUAL AND ALSO UNAVAILABLE THRU ANYONE BUT FORD DIRECTLY. MY CAR WAS, THANKFULLY, IN THE DRIVEWAY WHEN FAILURE OCCURRED AND WAS TOWED TO LOCAL SHOP.

Jun 26, 2019

+ 31 more complaints for this component

STRUCTURE

35 complaints

Repeated problems with door latch system in 2013 Ford Flex. Door is interpreted as being ajar, despite being closed. Two warning lights/messages to this effect persist, interior lights will not turn off (which drains the battery), doors will not automatically lock while driving in this condition and as I understand it, if an accident occurred, the airbags would NOT deploy due to the doors not being 'locked'. This is a serious safety issue and causes continual drain on the battery if left in this condition. The only way to sometimes get it to recognize the door being shut is to repeatedly close the door, often having to slam the door shut; this can take up to 15 attempts. Driver's door has been cycled & subsequently replaced six months later. We are taking it in now for a likely 2nd replacement on this door alone. The rear right passenger door & front passenger door have each been replaced as well. The first two repairs/replacement on the driver's door were under warranty, the remaining 2 replacements (and upcoming additional replacement) have been and will be at our own cost. This same door latch system has been recalled on three different occasions on other Ford models, yet not on the Flex. There should be a recall on this 2013 Ford Flex and we should get refunds for our out-of-pocket costs for this repeated and known problem.

Apr 11, 2024

The rear power lift gate will at times unexpectedly come down on you while you’re standing under it and won’t go back up… it has hit me in my head multiple times… and may be the cause of the compressed disc in my cervical spine… it happens mostly when it’s cold, but now that it’s 65° (Los Angeles) it’s still doing it

Mar 09, 2023

Injuries: 1

The right rear door keeps showing that it's open on the dash when its physically closed. The alarm goes off at night when the vehicle is locked because the door will randomly show it's open when its actually closed. I was told by Ford that the parts were $450 plus dollars to fix the problem and that's not including labor. Ive also found out that I'm not the only Flex owner dealing with this issue that should be covered under warranty.

Jul 17, 2021

DOOR ADJAR. DOOR OPENED WHILE DRIVING. DOOR RANDOMLY UNLOCKS AND SETS ALARM OFF. HAS CAUSED A DEAD BATTERY. WILL LOCK & UNLOCK WHILE TRAVELING.

Sep 07, 2020

DOOR AJAR WARNING LIGHT COMES ON AND ALL DOME LIGHTS, WHEN DOOR IS CLOSED. SAYS DOOR IS OPEN WHEN IT IS NOT. CAN NOT GET DOME LIGHTS TO TURN OFF, DRAINING BATTERY. *TR

Jun 11, 2020

+ 30 more complaints for this component

ELECTRICAL SYSTEM,STRUCTURE

16 complaints

The passenger-side front door latch sensor is defective. The door latches securely when closed, but the door AJAR warning light remains illuminated. This leads to several issues including: - interior lights don't turn off for a very long time after the door is closed (i.e. on the order of 30 minutes after parking and 5 minutes when driving), - the alarm system goes off randomly and frequently when the vehicle is parked and locked (sometimes multiple times per hour), - the feature that auto-locks the doors when the vehicle is in motion does not work, - if one locks the doors while the vehicle is in motion, they will immediately unlock themselves. The above issues lead to several safety concerns including: - the interior lights being on makes it difficult to see while driving at night, - the interior being illuminated after the vehicle is parked and locked creates a security exposure, - the child safety lock features do not function as intended as the doors cannot lock while the vehicle is in motion, - the alarm system repeatedly triggering is annoying as there is no way to turn off the alarm system. That is, if the car is locked, then the system is armed and will trigger in time. The rear passenger-side door had this same issue a few years ago. Ford has a Customer Satisfaction Program recall for this issue (19N09), but it only applies to the driver door and only for cars less than 7 years old.

Aug 19, 2021

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE DOOR LOCK SENSORS WERE INOPERABLE. THE CONTACT STATED THAT THE DRIVER WAS NOT ALERTED TO A DOOR BEING AJAR. THE VEHICLE WAS TAKEN TO BETTER WAY WHOLESALE AUTOS LOCATED AT (49 RAYTKWICH RD, NAUGATUCK, CT 06770 2093-720-5600) HOWEVER, THE MECHANIC WAS UNABLE TO FIX THE VEHICLE. THE CONTACT WAS INFORMED TO HAVE THE VEHICLE REPAIRED AT AN AUTHORIZED DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 122,000.

Apr 22, 2020

I HAVE HAD TWO DOOR LATCHES FAIL IN THE SAME VEHICLE WITHIN 2 YEARS OF EACH OTHER. NO MATTER WHETHER THE VEHICLE IS MOVING OR STATIONARY, I GET A WARNING STATING THE RIGHT FRONT (AND PREVIOUSLY THE RIGHT REAR) DOOR WAS NOT CLOSED WHEN IN FACT IT WAS. THERE IS A FAULTY SENSOR IN THE DOOR LATCHES. THIS ALSO PREVENTS THE CHILD LOCKS FROM ENGAGING SINCE IT THINKS THE DOORS ARE OPEN.

Apr 17, 2019

I HAVE HAD TWO DOOR LATCHES FAIL IN THE SAME VEHICLE WITHIN 2 YEARS OF EACH OTHER. NO MATTER WHETHER THE VEHICLE IS MOVING OR STATIONARY, I GOT A WARNING STATING THE RIGHT REAR (AND NOW THE RIGHT FRONT) DOOR WAS NOT CLOSED WHEN IN FACT IT WAS. THERE IS A FAULTY SENSOR IN THE DOOR LATCHES. THIS ALSO PREVENTS THE CHILD LOCKS FROM ENGAGING SINCE IT THINKS THE DOORS ARE OPEN.

Apr 17, 2019

THE DRIVER'S DOOR LATCH DOES NOT READ THE DOOR IS SHUT, KEEPING THE DOORS FROM BEING LOCKED WHILE THE CAR IS DRIVEN. ALSO MAKES LIGHTS STAY ON SO IT KILLS THE BATTERY.

Jun 20, 2017

+ 11 more complaints for this component

ENGINE

12 complaints

The contact owns a 2013 Ford Focus. The contact stated that on several occasions while attempting to start the vehicle, the vehicle failed to start, with the check engine warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The manufacturer was notified of the failure. The approximate failure mileage was 100,050.

Apr 23, 2025

The contact owns a 2013 Ford Flex. The contact stated that the vehicle failed to start-up occasionally. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the fuel inlet needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure however, no additional assistance was provided. The approximate failure mileage was 103,000.

May 02, 2022

WATER PUMP FAILED IN THE INTERNAL ENGINE PART ON 2013 FORD FLEX. A KNOWN PROBLEM BY FORD MOTOR CO FOR YEARS AND FORD REFUSES TO ISSUE A RECALL. BECAUSE THE WATER PUMP IS AN INTERNAL PART OF THE MOTOR, THE COST TO REPAIR IS OVER $2000 .

Nov 20, 2020

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED AND THE WRENCH WARNING INDICATOR ILLUMINATED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.

Jul 15, 2019

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING 30 MPH, THE VEHICLE WOULD OVERHEAT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE WATER PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT WAS NOT ABLE TO ASSIST. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 98,000.

Jan 24, 2019

+ 7 more complaints for this component

ELECTRICAL SYSTEM,EXTERIOR LIGHTING

11 complaints

LEFT PASSENGER DOOR AJAR ALARM COMES ON RANDOMLY AND CAUSES THE DOME LIGHT TO STAY ON AND DRAIN THE BATTERY WHEN THE CAR IS STATIONARY. UNSAFE WHEN IT HAPPENS WHEN DRIVING AT NIGHT AS IT IS HARD TO SEE THE ROAD AND CAUSES STRESS TO THE DRIVER AND TO PASSENGERS, ESPECIALLY CHILDREN AS THE DOORS WILL NOT LOCK WHOLE MOVING.

Sep 19, 2019

PASSENGER FRONT DOOR AJAR WARNING IS DISPLAYED, EVEN THOUGH DOOR IS CLOSED AND LOCKED. BECAUSE THE COMPUTER THINKS THE DOOR IS OPEN THE INTERIOR LIGHTS REMAIN ON CAUSING A VISIBILITY HAZARD WHEN DRIVING AT NIGHT. ALSO, WHEN EXITING THE VEHICLE AND LOCKING THE DOORS THE INTERIOR LIGHTS STAY ON FOR 10-15 MINUTES.THIS WILL DRAW ATTENTION TO THE VEHICLE AND LET PASSERBY'S VIEW THE INTERIOR CONTENTS LEFT IN THE VEHICLE FOR POSSIBLE THEFT. THIS STARTED AS AN INTERMITTENT PROBLEM AND NOW IS CONSTANT EVERY TIME THE DOOR IS OPENED AND CLOSED, THERE IS NO CHANGE OF THE PASSENGER DOOR AJAR STATUS.

Aug 14, 2018

DRIVER DOOR SENSOR FAILURE. HAVE TAKEN IT TO THE DEALER, DOOR IS CLOSED AND LATCHING, BUT SYSTEM DOESN'T THINK IT IS. UNABLE TO LOCK DOORS, INTERIOR DOME LIGHTS STAY ON CAUSING VISIBILITY ISSUES AT NIGHT. PLUS ANNOYING DINGING ALERTS IN STOP AND GO TRAFFIC

Oct 18, 2017

DRIVER SIDE DOOR WARNING KEEPS LIGHTING UP AND BEEPING. THE DOOR IS NOT AJAR, BUT CONSTANTLY GETTING THE MESSAGE TO PUT IT IN PARK AND RE-SHUT THE DOOR, EVEN WHILE DRIVING. INTERIOR LIGHTS NOW NOT WORKING PROPERLY BECAUSE THE CAR THINKS THE DRIVER DOOR IS CONSTANTLY AJAR. INTERIOR LIGHTS NO LONGER COME ON WHEN I OPEN THE DOOR, ONLY WHEN KEY IS IN THE IGNITION. THEY TAKE 20-30 MINUTES TO SHUT OFF NOW AFTER THE CAR IS SHUT OFF. *TR

Jan 15, 2017

RECURRING PROBLEM WITH THE DOOR SWITCHES. THE SWITCHES FAIL, TELLING THE CAR THAT A DOOR IS OPEN, CAUSING THE DOME LIGHTS TO REMAIN ON WHILE DRIVING. THIS IS A MAJOR SAFETY CONCERN AT NIGHT AS IT IS DIFFICULT TO SEE WITH INTERIOR LIGHTS ON. THIS ALSO CAUSES A CONSTANT DRAIN ON THE BATTERY WHEN THE CAR IS PARKED AS THE SENSOR INDICATES THE DOOR IS OPEN, CAUSING THE LIGHTS TO REMAIN ON. *TR

Oct 18, 2016

+ 6 more complaints for this component

LATCHES/LOCKS/LINKAGES

10 complaints

The contact owns a 2013 Ford Flex. The contact stated that she attempted to close the rear passenger’s side door however, the door failed to latch. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the latch failed and needed to be replaced. The vehicle was repaired. The contact then stated that while closing the front driver’s side door, the door failed to latch securely. Due to the failure, the contact had to drive holding the door closed. The vehicle was taken back to the dealer where it was diagnosed that the latch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided the number to call the NHTSA Hotline. The failure mileage was approximately 84,000. The VIN was unavailable.

Dec 07, 2022

The contact owns a 2013 Ford Flex. The contact stated that on several occasions while stopped or attempting to drive over 10 MPH, the door ajar warning light illuminated, indicating that the front and rear passenger’s side doors were open however, the doors were closed. The contact then stated that while attempting to lock all the doors, the doors unlocked instead and activated the interior lighting. The vehicle was taken to the dealer where it was diagnosed that the door sensors needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 170,000

Nov 07, 2022

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE PASSENGER'S SIDE REAR DOOR LOCK LATCHED SECURELY HOWEVER, THE DOOR AJAR WARNING LIGHT REMAINED ILLUMINATED. THE CONTACT STATED THAT DOORS FAILED TO LOCK WHEN THE VEHICLE WAS SHIFTED INTO DRIVE WITH THE DOOR AJAR WARNING LIGHT ILLUMINATED. ADDITIONALLY, THE INTERIOR DOME LIGHT AND PARKING LIGHT REMAINED ILLUMINATED. THE CONTACT CALLED JOHNSON CITY FORD (3519 BRISTOL HWY, JOHNSON CITY, TN 37601), AND INFORMED THE DEALER OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE DRIVER'S FRONT DOOR LATCH WOULD BE REPAIRED HOWEVER, THE OTHER DOORS WERE NOT COVERED UNDER THE WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.

Jul 06, 2020

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE FRONT PASSENGER'S SIDE DOOR LATCH FAILED TO LOCK THE DOOR SECURELY. THE CONTACT STATED THAT WHILE DRIVING THE FRONT PASSENGER SIDE DOOR UNLOCKED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO SALERNO DUANE FORD LOCATED AT 267 BROAD ST, SUMMIT, NJ 07901, WHO DIAGNOSED THAT THE DOOR LATCH WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT NO ASSISTANCE WAS OFFERED. THE CONTACT INDICATED THAT A SIMILAR FAILURE PREVIOUSLY OCCURRED ON THE FRONT DRIVER SIDE DOOR. THE FAILURE MILEAGE WAS 100,000.

Jun 01, 2020

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE FRONT PASSENGER DOOR FAILED TO LOCK AND CAUSED THE DOME LIGHT AND DOOR AJAR INDICATOR TO ILLUMINATE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,500. *TT

May 07, 2018

+ 5 more complaints for this component

ELECTRICAL SYSTEM,UNKNOWN OR OTHER

9 complaints

My back up camera show upside down or sometimes it shows a black screen. People have a habit of walking behind me when I’m backing up and I can’t see them. The warning beep sounds but I can’t tell if it a car or person behind me. When it first happen months ago I tried resetting camera, it didn’t work. Not sure if my extended warranty covers this.

May 29, 2025

THE DOOR AJAR LIGHT COME ON THE DASH EVEN THOUGH ALL DOORS ARE CLOSED. THE DOOR UNLOCKS AFTER LOCKING DUE TO THE CAR THINKING THE DOOR IS OPEN. THIS IS THE FRONT PASSENGER DOOR. THE LIGHT WILL RANDOMLY GO OFF AND ON WITHOUT EVEN TOUCHING THE DOOR.THIS ALSO CAUSE THE INTERIOR LIGHTS TO COME ON WHICH IS NOT SAFE WHEN DRIVING AT NIGHT.

Aug 11, 2018

THE CAR REPORTS THE FRONT PASSENGER DOOR AS BEING OPEN/AJAR. THIS CAUSES THE VEHICLE TO UNLOCK ALL DOORS EVEN WHEN THE VEHICLE IS IN MOTION. THE CAR ALARM ACTIVATES RANDOMLY AS WELL. THE FORD DEALER'S CERTIFIED REPAIR TECHNICIANS CHARGE TO REPLACE THE SENSOR, BUT I HAVE HAD THIS PART REPLACED 3 TIMES AND THE DEFECT CONTINUES TO OCCUR.

Jul 20, 2018

THE DOOR AJAR SENSOR STAYS ON EVEN AFTER THE DOOR IS SHUT. TWO DOORS HAVE HAD THIS ISSUE REPAIRED ALREADY IN THE PAST, NOW A PREVIOUSLY REPAIRED DOOR AND ANOTHER DOOR ARE COMING UP ON THE DASH SCREEN AS DOOR AJAR. THIS CAUSES THE INTERIOR DOME LIGHTS TO COME ON, WHICH DRAINS THE BATTERY AND THE ALARM TO RANDOMLY GO OFF AT NIGHT WHILE THE ALARM IS SET AND THE DOOR "OPENS AND CLOSES" AS THE CAR CAR IS THINKING IS HAPPENING WITHOUT DISARMING FIRST. THE DOME LIGHT ALSO STAYS ON FOR ABOUT 30 SECONDS WHILE DRIVING, WHICH IS DISTRACTING AT NIGHT. THE DOORS WILL NO LONGER AUTOMATICALLY LOCK WHILE DRIVING EITHER SINCE THE CAR THINKS THE DOORS ARE OPEN. THIS SEEMS TO BE A COMMON ISSUE THAT NEEDS TO BE ADDRESSED BEYOND FORD.

Jun 22, 2018

WHEN STATIONARY AND PARKED, THE DOOR AJAR ERROR MESSAGE APPEARS ON THE DASH FOR THE DRIVER'S DOOR AFTER ENTERING THE VEHICLE. THIS PRODUCES ERROR MESSAGES ON THE SCREEN, TURNS ON THE INTERIOR LIGHTS, AND PREVENTS THE DOORS FROM BEING LOCKED. AFTER REPEATEDLY OPENING AND SLAMMING THE DOOR SHUT MULTIPLE TIMES THE MESSAGE MAY OR MAY NOT GO AWAY. IF SLAMMING THE DOOR SHUT MULTIPLE TIMES DOES NOT WORK THE MESSAGES, LIGHTS, AND INABILITY TO LOCK THE DOORS CONTINUES WHILE IN MOTION.

Mar 07, 2018

+ 4 more complaints for this component

SUSPENSION

8 complaints

RECALL 20S04 I HAVE SECOND LTR. CONTACTED MAC HAIK PASADENA TX 26 FEB 21. THEY TOLD ME PARTS NOT AVAILABLE UNTIL MAY. CONTACTED IN MAY, NOW TELL BE PARTS NOT AVAILABLE UNTIL LATE JUNE. FORD CUSTOMER SVC REPORTS PARTS NOW AVAILABLE.

May 11, 2021

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED RUSTY ECK FORD (7310 E KELLOGG AVE, WICHITA, KS 67207, (316) 685-9211) TO CONFIRM THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

May 06, 2021

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Mar 12, 2021

ON FRIDAY, JANUARY 22, 2021 AT APPROXIMATELY 12:05 P.M. WHILE DRIVING THE INTERCHANGE FROM THE SOUTHBOUND 55 FWY TO THE NORTHBOUND 405 FWY (IN COSTA MESA, CA) AT A SPEED OF 60 MPH MY 2013 FORD FLEX SEL BEGAN FISHTAILING ERRATICALLY ' SWERVING AND JERKING BACK AND FORTH BETWEEN LANES. AFTER A FRIGHTENING 10-20 SECONDS, I WAS ABLE TO MANEUVER THE CAR TO THE RIGHT SHOULDER OF THE INTERCHANGE WITHOUT ROLLING THE CAR OR HITTING ANYTHING OR ANYONE. (AT THE TIME THERE WAS AN AVERAGE AMOUNT OF TRAFFIC ON THE ROAD ALL GOING ABOUT 50-60 MPH AND WEATHER CONDITIONS WERE SUNNY, 65). MY INITIAL STOPPING POINT WAS NOT IN A SAFE LOCATION SO WHEN I PROCEEDED TO GO FORWARD ABOUT 300 FEET TO A SLIGHTLY SAFER LOCATION, I COULD AGAIN FEEL THE CAR START TO FISHTAIL WHILE GOING ONLY 5-10 MPH AND MY STEERING WHEEL WAS COMPLETELY OFF BALANCE AND NOT CENTERED. I INSPECTED THE CAR AND COULD SEE NO VISIBLE PROBLEM BESIDES MY STEERING WHEEL BEING OFF CENTER. THE CAR WAS TOWED VIA FLAT BED TOW TRUCK 13 MILES TO VILLA FORD IN ORANGE, CA WHERE IT WAS SUBSEQUENTLY DETERMINED TO BE A FAILED TOE LINK SUSPENSION ASSOCIATED WITH FORD RECALL 20S04. I WANTED TO REPORT MY EXPERIENCE AND REITERATE THAT THIS IS A VERY SERIOUS ISSUE!! I COULD HAVE EASILY BEEN KILLED HAD I HIT SOMETHING LIKE THE FREEWAY CONCRETE BARRIER OR OVER-CORRECTED TOO FAST WHEN THE CAR STARTED TO FISHTAIL AND SWERVE AND NOT BEEN ABLE TO DECELERATE QUICK ENOUGH (AND THANK GOODNESS MY THREE KIDS WEREN'T IN THE CAR WITH ME!) I URGE YOU TO START PUSHING FORD TO TAKE THIS RECALL MORE SERIOUSLY!! I NEVER RECEIVED A RECALL NOTICE AND ONLY LEARNED OF THIS ISSUE AFTER GOOGLING TO SEE IF ANY OTHERS HAVE HAD A SIMILAR EXPERIENCE BECAUSE IT HAD SCARED ME SO MUCH. I WAS SHOCKED AT READING ALL THE STORIES OF SIMILAR EXPERIENCES. PLEASE, PLEASE CONTINUE TO PUSH FORD TO COMMUNICATE THIS ISSUE OUT TO PEOPLE THAT HAVE CARS THAT ARE AFFECTED!!

Jan 24, 2021

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT CALLED LUTHER FORD LOCATED AT 3302 36TH ST SOUTH, FARGO, ND 58104, (701) 282-2350, AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Jul 24, 2020

+ 3 more complaints for this component

FUEL SYSTEM, GASOLINE

7 complaints

The contact owns a 2013 Ford Flex. The contact stated while driving approximately 35 MPH, there was an abnormal gasoline odor inside the cabin of the vehicle. The contact stated that the odor of gasoline was constant. There was no warning light illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 15V812000 (Fuel System, Gasoline). The failure mileage was approximately 100,000.

Dec 23, 2024

The contact owns a 2013 Ford Flex. The contact stated that while her daughter was driving at an undisclosed speed; after coming to a complete stop, the accelerator pedal was depressed; however, the vehicle failed to respond as needed. The contact stated that the vehicle rolled backwards unintendedly. After depressing the accelerator pedal, the vehicle responded as designed and was safely driven to the destination. The vehicle was taken to an independent mechanic and was diagnosed with a failed fuel pump. The contact was informed that the fuel pump needed to be replaced. The dealer was contacted and made aware of the failure. The contact was informed that the vehicle was not included in NHTSA Campaign Number: 16V621000 (Fuel System, Gasoline). The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 158,000.

Oct 30, 2023

The contact owns a 2013 Ford Flex. The contact stated that the vehicle performed as designed; however, the vehicle failed to restart. No warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 16V621000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The failure mileage was approximately 77,000.

Jun 26, 2023

The contact owns a 2013 Ford Flex. The contact stated that while operating the vehicle, the message "check fuel filler inlet" was displayed. The contact stated while refueling, gasoline spilled back out of the filler inlet. Additionally, while operating the vehicle, there was a strong fuel odor present inside the cabin of the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 15V812000 (Fuel System, Gasoline). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 222,000.

May 23, 2023

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FUEL PUMP NEEDED TO BE REPLACED AND FLUSHED. THE CONTACT STATED THAT THE FUEL PUMP WAS REPLACED THREE TIMES. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 135,717.

Aug 30, 2018

+ 2 more complaints for this component

ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

6 complaints

ID NUMBER 16V621000 ISN'T ASSOCIATED WITH MY FORD FLEX 2013 EVEN THOUGHT THE FUEL MODULE FAILED WHILE DRIVING AND LEFT US STRANDED

Oct 01, 2018

VEHICLE SHUT OFF WHILE PULLING AWAY FROM A STOP LIGHT. PULLED TO SIDE OF ROAD AND THE AA8A-9D412-CA FUEL PUMP RELAY WAS EXTREMELY HOT AND VEHICLE WOULD CRANK BUT NOT START. PULLED CONNECTOR AND LET THE RELAY COOL. REINSTALLED CONNECTOR AND VEHICLE STARTED WITH NO ISSUES. WHEN I RETURNED HOME I ORDERED A NEW RELAY AND REPLACED THE UNIT. VEHICLE WAS IN A DANGEROUS SITUATION WITH TRAFFIC AROUND. THIS COULD HAVE CAUSED AN ACCIDENT.

Aug 15, 2018

ON THURSDAY, APRIL 6TH 2017, I WENT OUT TO MY CAR (STATIONARY) AND IT WOULD NOT START. I HAD JUST DRIVEN IT TO THE DOCTOR'S OFFICE APPROXIMATELY AN HOUR EARLIER. THERE HAD BEEN NO WARNING LIGHTS OR INDICATIONS. FORD CERTIFIED PRE OWNED WARRANTY COVERED THE TOW TO THE DEALERSHIP. DEALERSHIP COULD NOT DIAGNOSE VEHICLE THE SAME DAY AND I HAD TO RENT A VEHICLE. ON FRIDAY, DEALERSHIP DIAGNOSED THE PROBLEM AS A FAULTY FUEL PUMP MODULE. THEY INDICATED TO ME THAT IT WAS NOT COVERED UNDER THE CERTIFIED PRE OWNED POWERTRAIN WARRANTY. I CALLED MY EXTENDED WARRANTY COMPANY WHICH COVERED ONLY A PORTION OF THE REPAIRS AND THEY DID NOT COVER THE RENTAL CAR AMOUNT. THE TOTAL AMOUNT FOR SERVICE WAS $856. I PAID $537 OF THAT PLUS AND ADDITIONAL $40 FOR THE RENTAL CAR. ON MONDAY, APRIL 10TH, I DID SOME RESEARCH AND FOUND THAT CERTAIN 2013 FORD FLEXES HAD A RECALL ON FUEL PUMP MODULES. YOUR WEBSITE LISTED, "FUEL PUMP MALFUNCTION MAY CAUSE ENGINE STALL. A LOSS OF POWER TO THE FUEL PUMP WILL CAUSE THE ENGINE TO STALL OR PREVENT THE VEHICLE FROM STARTING, INCREASING THE RISK OF A CRASH. FORD'S NUMBER FOR THIS RECALL IS 16S31." I CALLED FORD CUSTOMER SERVICE AND THEY CHECKED MY VIN NUMBER. THEY INDICATED THAT MY VEHICLE WAS NOT COVERED UNDER THAT RECALL. I WAS SHOCKED AS THIS IS THE SAME EXACT PROBLEM THAT OTHER VEHICLES HAD. I BELIEVE THAT FORD SHOULD BE RESPONSIBLE FOR THE COST OF REPAIRS AND SHOULD REIMBURSE ME. I WAS VERY FORTUNATE TO NOT HAVE BEEN DRIVING OR HAVE MY CHILDREN WITH ME WHEN THE MODULE STOPPED WORKING. I WOULD APPRECIATE NHTSA LOOKING INTO THIS MATTER AND FOLLOWING UP.

Apr 10, 2017

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND STALLED NUMEROUS TIMES WITHOUT WARNING. THE CONTACT WAS ABLE TO ORDER THE FUEL PUMP ELECTRONIC MODULE FROM THE DEALER. THE PART WAS REPLACED AND THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THE VEHICLE WAS EXCLUDED FROM A MANUFACTURER RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.

Feb 01, 2017

TL* THE CONTACT OWNS A 2013 FORD FLEX, WHILE DRIVING 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CODE EP0627, THE FUEL PUMP CONTROL CIRCUIT OPEN, AND FUEL VAPOR LEAKED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V8120000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,241.

Aug 23, 2016

+ 1 more complaint for this component

ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

6 complaints

PASSENGER DOOR, REAR PASSENGER DOOR, AND HATCH DOOR AJAR SIGNAL STAYS ON WHEN DOOR IS CLOSED. -INTERIOR LIGHT STAYS ON -ALARMS GOES OFF IN THE MIDDLE OF THE NIGHT -FAULTY LATCH *THE DOME LIGHT STAYS ON AND CREATES A NIGHT DRIVING HAZARD. *IT CREATES A SAFETY HAZARD WHEN THE DOME LIGHTS STAYS ON AND I AM SITTING IN A PUBLIC AREA AT NIGHT. *THE FALSE DOOR AJAR SIGNAL PREVENTS ME FROM RECOGNIZING A REAL DOOR AJAR SITUATION, WHICH IS VERY DANGEROUS. *THE DOORS SOMETIMES MAY OR MAY NOT NOT LOCK. WINDSHIELD WIPERS RANDOMLY TURN ON.

Jul 14, 2016

-PASSENGER DOOR, REAR PASSENGER DOOR, AND HATCH DOOR AJAR SIGNAL STAYS ON WHEN DOOR IS CLOSED. -INTERIOR LIGHT STAYS ON -ALARMS GOES OFF IN THE MIDDLE OF THE NIGHT -FAULTY LATCH -IGNITION KEY SWITCH DINGS UNTIL I PUT KEY IN AND TURN KEY BACK AND FORTH AND THEN TAKE OUT AGAIN. *THE DOME LIGHT STAYS ON AND CREATES A NIGHT DRIVING HAZARD. *IT CREATES A SAFETY HAZARD WHEN THE DOME LIGHTS STAYS ON AND I AM SITTING IN A PUBLIC AREA AT NIGHT. *THE FALSE DOOR AJAR SIGNAL PREVENTS ME FROM RECOGNIZING A REAL DOOR AJAR SITUATION, WHICH IS VERY DANGEROUS. *THE DOORS SOMETIMES MAY OR MAY NOT NOT LOCK, NOR WILL THE TRUNK OPEN SOMETIMES- CAUSING A SAFETY HAZARD/POSSIBLE DANGEROUS SITUATION WHEN I AM TRYING TO GET MY GROCERIES OUT OF THE TRUNK AT NIGHT. THESE SAME ISSUES HAPPENED TO OUR VEHICLE IN 2013, 2014, 2015, AND NOW AGAIN IN 2016.

May 19, 2016

-PASSENGER DOOR, REAR PASSENGER DOOR, AND HATCH DOOR AJAR SIGNAL STAYS ON WHEN DOOR IS CLOSED. -INTERIOR LIGHT STAYS ON -ALARMS GOES OFF IN THE MIDDLE OF THE NIGHT -FAULTY LATCH -IGNITION KEY SWITCH DINGS UNTIL I PUT KEY IN AND TURN KEY BACK AND FORTH AND THEN TAKE OUT AGAIN. *THE DOME LIGHT STAYS ON AND CREATES A NIGHT DRIVING HAZARD. *IT CREATES A SAFETY HAZARD WHEN THE DOME LIGHTS STAYS ON AND I AM SITTING IN A PUBLIC AREA AT NIGHT. *THE FALSE DOOR AJAR SIGNAL PREVENTS ME FROM RECOGNIZING A REAL DOOR AJAR SITUATION, WHICH IS VERY DANGEROUS. *THE DOORS SOMETIMES MAY OR MAY NOT NOT LOCK, NOR WILL THE TRUNK OPEN SOMETIMES- CAUSING A SAFETY HAZARD/POSSIBLE DANGEROUS SITUATION WHEN I AM TRYING TO GET MY GROCERIES OUT OF THE TRUNK AT NIGHT. THESE SAME ISSUES HAPPENED TO OUR VEHICLE IN 2013, 2014, 2015, AND NOW AGAIN IN 2016.

May 19, 2016

-PASSENGER DOOR, REAR PASSENGER DOOR, AND HATCH DOOR AJAR SIGNAL STAYS ON WHEN DOOR IS CLOSED. -INTERIOR LIGHT STAYS ON -ALARMS GOES OFF IN THE MIDDLE OF THE NIGHT -FAULTY LATCH -IGNITION KEY SWITCH DINGS UNTIL I PUT KEY IN AND TURN KEY BACK AND FORTH AND THEN TAKE OUT AGAIN. *THE DOME LIGHT STAYS ON AND CREATES A NIGHT DRIVING HAZARD. *IT CREATES A SAFETY HAZARD WHEN THE DOME LIGHTS STAYS ON AND I AM SITTING IN A PUBLIC AREA AT NIGHT. *THE FALSE DOOR AJAR SIGNAL PREVENTS ME FROM RECOGNIZING A REAL DOOR AJAR SITUATION, WHICH IS VERY DANGEROUS. *THE DOORS SOMETIMES MAY OR MAY NOT NOT LOCK, NOR WILL THE TRUNK OPEN SOMETIMES- CAUSING A SAFETY HAZARD/POSSIBLE DANGEROUS SITUATION WHEN I AM TRYING TO GET MY GROCERIES OUT OF THE TRUNK AT NIGHT. THESE SAME ISSUES HAPPENED TO OUR VEHICLE IN 2013, 2014, 2015, AND NOW AGAIN IN 2016.

May 19, 2016

-PASSENGER DOOR, REAR PASSENGER DOOR, AND HATCH DOOR AJAR SIGNAL STAYS ON WHEN DOOR IS CLOSED. -INTERIOR LIGHT STAYS ON -ALARMS GOES OFF IN THE MIDDLE OF THE NIGHT -FAULTY LATCH -IGNITION KEY SWITCH DINGS UNTIL I PUT KEY IN AND TURN KEY BACK AND FORTH AND THEN TAKE OUT AGAIN. *THE DOME LIGHT STAYS ON AND CREATES A NIGHT DRIVING HAZARD. *IT CREATES A SAFETY HAZARD WHEN THE DOME LIGHTS STAYS ON AND I AM SITTING IN A PUBLIC AREA AT NIGHT. *THE FALSE DOOR AJAR SIGNAL PREVENTS ME FROM RECOGNIZING A REAL DOOR AJAR SITUATION, WHICH IS VERY DANGEROUS. *THE DOORS SOMETIMES MAY OR MAY NOT NOT LOCK, NOR WILL THE TRUNK OPEN SOMETIMES- CAUSING A SAFETY HAZARD/POSSIBLE DANGEROUS SITUATION WHEN I AM TRYING TO GET MY GROCERIES OUT OF THE TRUNK AT NIGHT. THESE SAME ISSUES HAPPENED TO OUR VEHICLE IN 2013, AND EARLIER IN 2014.

May 19, 2016

+ 1 more complaint for this component

STEERING,ELECTRICAL SYSTEM

5 complaints

Power steering. While I was driving in my neighborhood the power steering went out and I could not make a turn. It locked up while driving. I could have got into a head on collision/accident becasue the road turns. Yes, I reported it to Ford and they told me my flex did not have a recall despite the ford website stating that some 2013 ford flex are affected. The description of 15s18 sterring recall matches my same issue and it poses a serious safety hazard. Yes, i took it to a mechanic at an auto shop and her is telling me that he can't fix recalls. At the time of the accident, i got No pre warning just the message that states: "Steering Lock Malfunction Service Now: The steering lock system has detected a condition that requires service." This happened on or around 11/23/25. I am requesting that Ford pay for my power steering to be fixed.

Dec 02, 2025

Power steering no longer works. Getting message on dash as well. I see a recall for my year truck but my vin apparently is not one included. It’s our only transportation and my daughter, my fiancé and myself all have multiple weekly therapy/dr appointments. Please consider adding my vin to the recall. As far as electrical my alarm will randomly go off while it’s not running/parked. Thinks doors are open when they are not. Thank you

Feb 12, 2024

The power steering assist stopped working while I was driving. It caused me to get into an accident. If other cars were around me I could have killed someone. I was driving just fine and then “POWER STEERING ASSIST FAULT” showed up on my cluster and the steering wheel locked up. It now won’t work. This came without warning.

Jul 09, 2022

Crash: 1

WHILE DRIVING MY 2013 FORD FLEX THE POWER STEERING DISAPPEARED AND I ALMOST LOST CONTROL OF THE VEHICLE. I PULLED OVER AND TURNED IT OFF, WHEN I STARTED IT BACK UP THE POWER STEERING RETURNED TO NORMAL. I STOPPED AT MY DESTINATION BUT WHEN I RETURNED TO LEAVE I FOUND THAT THE POWER STEERING WAS NOT RESPONDING. I DROVE IT HOME WITH GREAT DIFFICULTY. THIS REPEATED SEVERAL TIMES OVER THE NEXT TWO WEEKS, FUNCTIONING AT THE START OF THE DAY BUT FAILING AFTER THE VEHICLE WAS TURNED OFF. THE POWER STEERING FINALLY GAVE OUT ALTOGETHER. I CHECKED AND FOUND THAT THERE WAS A RECALL THAT WAS ANNOUNCED ON JUNE 02 OF 2015 FOR THIS EXACT ISSUE COVERING FORD FLEXES FROM 2010 TO 2013. I SCHEDULED AN APPOINTMENT WITH MY FORD DEALERSHIP TO GET THE ISSUE RESOLVED. I WAS TOLD THAT MY VEHICLE WAS MANUFACTURED A FEW MONTHS AFTER THE RECALL DATE, WHICH COVERED VEHICLES MANUFACTURED UP UNTIL FEB 28TH OF 2012. I CAN'T UNDERSTAND ONE, HOW DOES A RECALL COVER THE YEARS 2010 TO 2013 BUT HAS AN END DATE FOR ELIGIBILITY OF 2012?, THE RECALL WAS ANNOUNCED ON JUNE 02 OF 2015 AND MY VEHICLE SUFFERED THE EXACT SAME ISSUE OF THOSE THAT THE RECALL EXTEND TO. AS WELL AS WHAT WAS DONE TO REMEDY THE PART FAILURE AFTER THE JUNE 02, 2012 DATE THAT MY VEHICLE (SUFFERING THE SAME MALFUNCTION/FAILURE AND MANUFACTURED JUST OUTSIDE OF THE END DATE OF THE RECALL) WAS NOT INCLUDED IN THE RECALL? I HAVE FOUND THAT THE ISSUE IS WITHIN THE SEALED STEERING ASSIST ASSEMBLY ITSELF WITCH SUFFERS HEAT DAMAGE DUE TO THE PLACEMENT OF OTHER COMPONENTS. HEAT SHIELDING WITHIN THE UNIT HAS BEEN REPORTED TO BREAK DOWN, RESULTING IN THE INTERIOR COMPONENTS TO FAIL DUE TO EXCESSIVE HEAT EXPOSURE. *JS *JS

Jan 28, 2020

I PARKED MY CAR TO GO FOOD SHOPPING AND WHEN I CAME BACK TO LEAVE, THE STEERING WHEEL BECAME LOCKED AND IT WOULD NOT TURN

Jul 05, 2017

SEAT BELTS

5 complaints

IN SEPTEMBER, THE DRIVERS SIDE SECOND ROW SEATBELT BROKE, THE MALE CONNECTION. I CALLED OUR LOCAL DEALERSHIP AND THEY TOLD ME IT WOULD COST APPROXIMATELY $750 TO REPLACE. WE STARTED USING THE THIRD ROW INSTEAD. JUST TODAY, THE FEMALE CONNECTION ON THE PASSENGER SIDE SECOND ROW SEAT BROKE. FORD IS TELLING ME THEY WON'T REPLACE THE SEATBELTS. I CANNOT AFFORD TO REPLACE THEM. AND I DON'T THINK SUCH AN ESSENTIAL SAFETY FEATURE SHOULD BE LEFT TO US FOR A VEHICLE LESS THAN 10 YEARS OLD. DO I DRIVE WITH MY CHILDREN UNSECURED AND JUST HAVE OUR FAMILY SUE FORD WHEN WE ARE ALL DEAD?

Mar 27, 2021

THE RIGHT SIDE MIDDLE ROW SEAT BELT CONTINUES TO HAVE PROBLEMS. THE MIDDLE ROW IS ALWAYS DIFFICULT TO BUCKLE BY THE KIDS AND THE RIGHT SIDE DOESN'T EVEN WORK.

Jan 09, 2020

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT ALL OF THE SECOND ROW SEAT BELTS FAILED TO RETRACT, LATCH, AND UNLATCH. THE VEHICLE WAS TAKEN TO PERRY FORD OF POWAY (12740 POWAY RD, POWAY, CA 92064, (858) 748-1400), BUT WAS NOT DIAGNOSED. THE SEAT BELTS WERE REPLACED FIVE TIMES; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT UNDER WARRANTY. IN ADDITION, THE SECOND ROW DRIVER'S SIDE SEAT BELT JAMMED AND UNJAMMED INDEPENDENTLY. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 86,000. *LN CONSUMER STATED FORD EVENTUALLY BOUGHT BACK MY CAR UNDER THE LEMON LAW BUT NEVER SENT ME A PRE-AID MAIL PACKAGE TO SHIP BACK THE DAMAGED AIRBAG-SEATBELT COMPONENTS I HAD REPLACED FROM MY CAR THE YEAR PRIOR. *JB *BF *JB

Jul 31, 2019

WE HAVE HAD PROBLEMS WITH OUR BACKSEATS' SEATBELTS NOT WORKING PROPERLY FOR AT LEAST TWO YEARS. THEY CONSTANTLY GET STUCK, DON'T CLICK IN, DON'T RETRACT, AND MORE RECENTLY, PLASTICS PARTS FELL OFF. WE HAVE BROUGHT THE CAR TO COCONUT POINT FORD IN ESTERO, FL NUMEROUS TIMES COMPLAINING OF SEATBELT ISSUES. LAST WEEK, THEY TOLD US THEY NEEDED TO REPLACE TWO REAR SEATBELT MECHANISMS (FOR $870.06!). A DAY AFTER THE REPAIR WAS DONE, WE FOUND THREE PLASTIC PARTS TO THE SEATBELTS (SEE PHOTO) ON THE SEAT. I AM QUITE CONCERNED THAT THE SEATBELTS IN THE CAR ARE DEFECTIVE AND WILL NOT PROTECT US AND OUR FOUR CHILDREN IN THE EVENT OF IMPACT. THIS CAR IS A 2013, AND THE SEATBELTS SHOULD NOT BE BREAKING!!!!

Oct 18, 2016

ABOUT A MONTH AFTER PURCHASING MY VEHICLE, ONE OF THE INFLATABLE SEATBELT BUCKLES CRACKED AT THE BUCKLE CASING. A FEW WEEKS LATER, THE SECOND SEAT BELT BUCKLE CRACKED. I HAD BOTH BUCKLES REPLACED AND NOW I HAVE A 3RD BUCKLE CRACK. THIS MAKES THE SEATBELTS UNSAFE AND DIFFICULT TO OPERATE. ADDITIONALLY, THE TOP PART OF THE SEAT BELT (WHERE THE INFLATABLE PORTION ORIGINATES) BECOMES TWISTED AND STUCK AT THE TOP, AND MAKES IT IMPOSSIBLE TO PULL OUT THE SEAT BELT AND USE IT. THIS INFLATABLE SEATBELT FEATURE IS IN THE SECOND ROW WHERE MY CHILDREN SIT. THEY ARE UNABLE TO USE THE SEATBELTS UNASSISTED AS THEY ARE HEAVY AND DIFFICULT TO MANIPULATE EVEN WHEN THEY ARE WORKING PROPERLY. THIS NEW FEATURE IS UNSAFE AND MAKES IT DIFFICULT TO BUCKLE EACH AND EVERY TIME THEY ARE USED. I PAID TO HAVE THESE SPECIAL SEATBELTS INCLUDED WHEN I PURCHASED THE VEHICLE, AND EVEN CHOSE THIS VEHICLE BECAUSE OF THIS NEW SPECIAL FEATURE. I WOULD LIKE TO HAVE THEM REMOVED AND TO HAVE REGULAR STANDARD SEATBELTS INSTALLED. THANK YOU. *TR

Jun 28, 2013

ELECTRONIC STABILITY CONTROL (ESC)

5 complaints

THE FRONT PASSENGER SIDE DOOR SENSOR WILL NOT REGISTER WHEN THE DOOR IS SHUT. IT WON'T ALLOW THE CAR TO LOCK PROPERLY OR TURN LIGHTS TO TURN OFF BECAUSE IT DOESN'T REGISTER THAT THE DOOR IS CLOSED WHEN IT'S CLOSED. *TR

May 28, 2020

THE DOOR SENSOR KEEPS SAYING THAT THE DOOR IS OPEN WHEN IT'S CLOSED. THE CAR ALARM GOES OFF RANDOMLY EVEN WHEN IT'S LOCKED AND NO ONE TOUCHED THE KEY. AND THE LIGHT ON IN THE CAR WILL STAY ON ALL NIGHT BECAUSE IT THINKS THE DOOR IS OPEN. SOMETIMES IT SAYS THE DOOR IS SHUT AND WILL BE FINE AND OTHER TIMES IT'S OPEN. I HAVE SEEN THIS AS AN ISSUE FOR OTHER PEOPLE AS WELL. IF THERE ARE ENOUGH COMPLAINTS WILL YOU RECALL IT?

Mar 22, 2018

DOOR AJAR LIGHT COME ON WHILE DRIVING EVEN IF THE DOOR IS CLOSED.

Oct 23, 2017

DRIVERS SIDE DOOR AJAR ALARM SOUNDS WHEN DOOR CLOSED. THE DASH SHOWS A PICTURE OF THE CAR WITH THE DRIVERS DOOR OPEN. THE INTERIOR LIGHTS STAY ON, DOOR ALARM CHIMES. THE CAR ELECTRICAL STABILITY SYSTEM DOES NOT RECOGNIZE THAT THE DOOR IS CLOSED. BEEN HAPPENING FOR DAYS. HAPPENS AS SOON AS I GET IN AND SHUT THE DOOR. TRY SEVERAL TIMES TO CLOSE THE DOOR HARD, SOFTLY, QUICKLY, AND IT STAYS ON MORE AND MORE. NOW THE CAR ALARM SOUNDS A COUPLE TIMES A DAY WHEN CAR IS PARKED AND OFF.

May 25, 2016

FORD FLEX 2013 DOOR AJAR LIGHT REMAINS ILLUMINATED AFTER DOORS ARE SHUT. AFTER SEVERAL ATTEMPTS AT CLOSING DOOR TIGHTLY AND DOOR APPEARS FIRMLY SHUT, THE LIGHT STILL INDICATES OPEN. ALSO, DOORS DO NOT AUTO LOCK WHEN CAR IS PARKED FOR SOME TIME AND DOORS DO NOT AUTO LOCK WHILE DRIVING. VERY DANGEROUS SAFETY ISSUE WITH CHILDREN TRAVELING WITH ME EVERYDAY IN THE BACK SEATS. I HATE TO THINK WHAT MIGHT HAPPEN IF I HAVE AN ACCIDENT AND THE AIR BAGS DON'T DEPLOY BECAUSE THE SENSORS INDICATE THE DOOR IS OPEN. MY CAR HAS 28,000 MILES ' WELL UNDER THE FACTORY WARRANTY OF 36,000 BUT FORD WILL NOT COVER THE REPLACE PART BECAUSE I AM SECOND OWNER WITH THE CAR HAVING PASTED IT'S 3YR MARKER. THIS IS A WELL KNOWN ISSUE FOR FORD AND SHOULD BE HANDLED AS A SAFETY RECALL.

Oct 28, 2015

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER

5 complaints

THE VEHICLE INCORRECTLY BELIEVES THE DOORS ARE OPEN WHEN THEY ARE SHUT. THIS PREVENTS THE DOORS FROM LOCKING AT ALL SPEEDS, WHICH IS AN UNSAFE CONDITION. IF AN OCCUPANT TRIES TO LOCK THE DOORS WHILE THE VEHICLE IS IN MOTION, THE VEHICLE IMMEDIATELY UNLOCKS THE DOORS. THE ISSUE ALSO CAUSES THE INTERIOR LIGHTS TO STAY ILLUMINATED WHILE THE VEHICLE IS PARKED AND UNTIL THE VEHICLE REACHES AN APPROPRIATE SPEED WHEN IN USE. THE OPEN/CLOSED STATE OF THE DOOR CHANGES AT RANDOM (WITHOUT THE ACTUAL DOOR BEING OPENED OR CLOSED) AND CAUSES THE ALARM TO RANDOMLY GO OFF WHEN THE VEHICLE IS PARKED. THE COMBINATION OF THE LIGHTS STAYING ILLUMINATED AND THE ALARM GOING OFF WHEN THE VEHICLE IS PARKED DRAINED AND RUINED THE BATTERY IN THE VEHICLE. JUMP STARTING THE VEHICLE DID NOT WORK AND THE BATTERY HAD TO BE REPLACED.

Jun 26, 2018

I HAVE A 2013 FORD FLEX AND THE DOORS ALWAYS SAY THEY ARE OPEN EVEN THOUGHT THEY ARE CLOSED. IT CAUSES ME NOT TO BE ABLE TO LOCK MY DOORS, THE DOME LIGHT TO STAY ON WHICH IS VERY DANGEROUS WHEN REVERSING AT NIGHT OUT OF A PARKING SPOT, AND I BELIEVE IT'S UNSAFE BEING THAT I HAVE CHILDREN AND I CAN'T KNOW WHETHER OR NOT THE DOORS ARE CLOSED ACCURATELY. I'VE CONTACTED FORD SEVERAL TIMES AND GET THE RUN AROUND. THE DOME LIGHT WILL STAY ON UNTIL I'VE HIT 10MPH. REVERSING WITH A BRIGHT DOME LIGHT ON IS VERY DANGEROUS. I'VE ALSO HAD TO REPLACE MY BATTERY SEVERAL TIMES BECAUSE THE LIGHT STAYS ON.

Apr 12, 2018

1. DRIVER AND PASSENGER SIDE DOOR SENSOR/LATCH/ELECTRICAL MALFUNCTION. DOOR IS AJAR WARNING DOES NOT TURN OFF. DOORS CANNOT LOCK WHEN DRIVING. MAJOR SAFETY ISSUE FOR KIDS IN BACK SEATS. ALARM GOES OFF ANYTIME RANDOMLY. DRAINS BATTERY AND AFFECTS ELECTRICAL SYSTEM. FAULTY BACK UP CAMERA. 2. WATER PUMP FAILURE UNDER ENGINE. COVERED BY 6YR/60K WARRANTY, FAILED AT 62K MILES. REPLACEMENT COST IS AN EXTREME HIGH COST OF $2700.

Jan 27, 2018

MY VEHICLE'S "DOOR AJAR" SENSOR WILL NOT TURN OFF EVEN WHEN ALL DOORS ARE SECURELY CLOSED. THIS IS RESULTING IN MY LIGHTS STAYING ON FOR A VERY LONG TIME AND THE WORST THING IS THAT MY DOORS WON'T STAY LOCKED AT ANYTIME. WHAT'S HAPPENING NOW IS THAT WHEN I LOCK THE DOORS AFTER EXITING THE CAR, THE ALARM WILL GO OFF AFTER A CERTAIN PERIOD OF TIME, THEREFORE, I HAVE TO LEAVE THE CAR UNLOCKED OR KEEP AN EAR OUT FOR IT. I HAVE TRIED MANUALLY LOCKING THE DOORS WHILE I'M DRIVING AND THE DOOR LOCKS WILL AUTOMATICALLY UNLOCK THEMSELVES. I DON'T FEEL SAFE KNOWING THAT SOMEONE COULD JUST JUMP IN MY CAR OR OPEN ONE OF MY BACK DOORS WHERE MY TWO CHILDREN SIT. I'M ALSO FEARFUL OF MY BATTERY DYING AS A DIRECT RESULT OF MY DOME LIGHTS STAYING ON FOR SUCH A LONG TIME EVERY SINGLE DAY. I'M DREADING THE THOUGHT OF THIS HAPPENING WHILE WITH MY KIDS AND BEING LEFT STRANDED. I WISH FORD WOULD TAKE THIS ISSUE MORE SERIOUS. THERE IS ABSOLUTELY NO NEED FOR SOMETHING TRAGIC TO HAPPEN IN ORDER FOR CORRECTIVE ACTION TO BE TAKEN.

Feb 14, 2017

THE FRONT PASSENGER DOOR AJAR WARNING BEGAN SHOWING WHILE I WAS SITTING IN MY DRIVEWAY AND THE DOOR HAS NOT BEEN TOUCHED IN FACT THERE WAS NOT EVEN A PASSENGER IN MY VEHICLE. I TRIED OPENING AND SHUTTING THE DOOR SEVERAL TIMES AND WHEN THIS PROBLEM BEGAN AND FOR ABOUT THE FIRST MONTH THE WARNING WOULD RESET. SINCE THEN THE WARNING IS PRESENT APPROXIMATELY 70% OF THE TIME. WHEN THE DOOR AJAR MORNING IS ACTIVE THE INTERIOR LIGHTS STAY ON AT LOW SPEED AND REGARDLESS OF SPEED YOU'RE UNABLE TO LOCK THE DOORS. THESE ISSUES ARE WHEN THE DOOR AJAR MORNING IS ACTIVE THE INTERIOR LIGHTS STAY ON AT LOW SPEED AND REGARDLESS OF SPEED YOU'RE UNABLE TO LOCK THE DOORS WHICH CAUSE OBVIOUS SAFETY AND SECURITY ISSUES AS WELL AS THE ADDED DANGER OF NOT BEING AWARE OF AN ACTUAL DOOR AJAR. I TOOK MY FLEX TO SUMMERVILLE FORD AND THEY ACKNOWLEDGE BEING AWARE OF MULTIPLE FORD MODELS WITH THE SAME ISSUE, APOLOGIZED FOR NOT BEING ABLE TO FIX THE ISSUE WITHOUT MY PAYING FOR IT.

May 14, 2015

STEERING,SUSPENSION

4 complaints

The contact owns a 2013 Ford Flex. The contact stated while driving at highway speeds, the front end of the vehicle was shaking and vibrating, and the steering wheel was difficult to turn in either direction. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that there was no recall on the VIN. There was no assistance provided. The failure mileage was unknown.

Sep 05, 2024

ELECTRONIC POWER STEERING ASSIST STOPED WORKING AND WARNINING MESSAGE ON DASH DISPLAY.FRACTURE OF REAR TOE LINK RECALL#20V072 HAVE NOT BEEN REPAIRED AS OF 8/30/2020

Aug 30, 2020

STEERING SUDDENLY STOPPED! A SENSOR THAN CAME UP STATING SERVICE ADVANCE TRAC AND NOT EVEN 2 SECONDS LATER ANOTHER SENIOR COMES UP STATING POWER STEERING ASSIST FAULT! I WAS ABLE TO PULL OVER! I THEN READ CAR MANUAL STATING THAT THE SENSORS THAT WERE SHOWN HAVE TO DO WITH AN ELECTRIC POWER STEERING THAT CAN BE RESET BY SHUTTING OFF CAR AND RESTARTING 10 SECONDS LATER! I THEN BROUGHT IT TO KELLY FORD AND THEY ARE STATING THAT THE ENTIRE POWER STEERING RACK MUST BE REPLACED! THEY STATED THAT THERE ARE NO RECALLS ON MY VIN AND THAT I HAD NO WARRANTY! I BEGAN RESEARCH AND THERE HAVE BEEN OVER 500,000 CARS RECALLED FOR THE SAME EXACT REASON BUTVFORD INSIST THAT MINE IS NOT COVERED! I ALSO CONSTANTES FORD MOTORS AND THEY HAD ME FILE A CASE WHICH DID ABSOLUTELY NOTHING! THE DEALER QUOTED ME THAT THIS WAS A 2,000 DOLLAR JOB! MY ARGUMENT IS THAT THIS IS THE SAME EXACT THING THAT EVERY OTHER FORD HAS THAT HAVE BEEN RECALLED WHAT IS SO DIFFERENT ABOUT MINE! MY CAR WAS ALSO MANUFACTURED IN THE SAME AREA... I JUST DON'T UNDERSTAND! THIS WILL BE MY ONE AND ONLY FORD AND I WILL NEVER PURCHASE ONE AGAIN! FORD DEALERSHIPS ARE ALSO HORRIBLE TO VISIT! EVERY SINGLE TIME I HAVE BEEN IN ANY OF THE 3 DEALERS CLOSE TO ME HAVE ALWAYS BEEN UNCOMFORTABLE SITUATIONS! I NEVER FEEL AS IF THEY ARE BEING HONEST AND CAN NEVER HELP COME UP WITH A SOLUTION! AS SIMPLE AS MY CAR BEING DIAGNOSED! THE MAN MARK THAT WORK THERE QUOTED ME $159.00 AND THE WOMAN QUOTED ME $124.00 WHEN SHE QUESTIONED HIM IN FRONT OF ME! HE STATED OH THAT'S JUST AN EXTRA FEE SO THEY HAVE MORE TIME TO LOOK AT THE CAR AND WORK ON IT BUT IF SHE CHOOSES TO FIX IT HERE IT WILL BE WAIVED! THE WOMEN THEN STATED WELI HAVE NEVER SEEN THAT CHARGE BEFORE! MIND YOU I WAS JUST DROPPING OFF FOR DIAGNOSTIC TESTING AND THEY COULDN'T BE HONEST AM I SUPPOSED TO BELIEVE THE SHEET OF PAPER THAT ONLY HAS WHAT I CLAIMED TO SEE ON THE CARE SENSORS. *TR

Dec 12, 2016

NOTICED UNUSUAL SQUEAK / RATTLE FROM FRONT ENGINE AREA OF MY 2013 FORD FLEX AWD VEHICLE. AT THE SAME TIME STEERING FELT LOOSE OR SLOPPY. THESE SYMPTOMS GOT PROGRESSIVELY WORSE AS I IMMEDIATELY DROVE VEHICLE APPROXIMATELY 8 MILES TO REPAIR FACILITY. VEHICLE WAS INSPECTED BY CERTIFIED TECHNICIAN AND I WAS INFORMED THAT THE ELECTRONIC STEERING GEAR WAS FAILING AND THAT THE VEHICLE WAS UNSAFE TO DRIVE AND THAT STEERING COULD FAIL AT ANY MOMENT. TECHNICIAN INFORMED ME THAT FORD HAD NOT ISSUED A RECALL FOR THIS ISSUE AT THAT TIME. I AUTHORIZED AND PAID FOR THE REPAIR OF MY VEHICLE. RECENTLY, I DISCOVERED THAT FORD HAS ISSUED A RECALL NOTICE 15S18 FOR THIS ISSUE. ON MONDAY JULY 27, 2015, I CONTACTED FORD CUSTOMER SERVICE TO REQUEST REIMBURSEMENT FOR THE REPAIR. I WAS INFORMED BY THE CUSTOMER SERVICE REPRESENTATIVE THAT MY VEHICLE WAS NOT INCLUDED IN THIS RECALL AND THAT THEY COULD PROVIDE NO FURTHER ASSISTANCE. I AM VERY CONCERNED THAT FORD'S RECALL NOTICE FOR THIS ISSUE DOES NOT INCLUDE ALL VEHICLES, INCLUDING MINE, WITH THIS SERIOUS SAFETY PROBLEM. I BELIEVE THE SCOPE OF VEHICLES INCLUDED IN THE RECALL SHOULD BE REEXAMINED. UPDATED 12/11/2017*CN

Jul 27, 2015

BACK OVER PREVENTION

4 complaints

The contact owns a 2013 Ford Flex. The contact stated while reversing, the back over prevention camera was blank with a message displayed. The contact was unsure what the message stated. The vehicle was not diagnosed. The dealer was made aware of the failure and the contact was informed that the vehicle needed to be diagnosed. The vehicle was not diagnosed or repaired. The manufacture was not contacted. The approximate failure mileage was 70,000.

Aug 31, 2023

The contact owns a 2013 Ford Flex. The contact stated that the rear-view camera image was displayed inverted on the infotainment screen. Upon investigation, the contact discovered that there were recalls on other Ford model vehicles for the same failure; however, the VIN was not included. The contact called the dealer and the manufacturer and was informed that there were no recalls on the VIN regarding the failure. The vehicle was not repaired. The failure mileage was approximately 85,000.

Jan 23, 2023

My back up camera is all fog. I see that other years for the ford flex have a recall for fog camera. I believe that it is a safety issue and my auto should have a recall for the camera also.

Oct 19, 2021

THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE REAR REVIEW CAMERA FAILED TO OPERATE CORRECTLY INTERMITTENTLY, AND WITHOUT WARNING. THE VEHICLE WAS NOT YET DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND SUGGESTED TO THE CONTACT THAT HE NEEDED TO PERFORM A SOFTWARE UPDATE WITH THE FLASH DRIVE THAT HE HAD PURCHASED. THE CONTACT STATED THAT THE FAILURE RECURRED AND CAUSED SEVERAL OTHER SOFTWARE RELATED FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 97,000.

May 19, 2021

ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES

4 complaints

I had a recall for the driver door latch to be replaced. The very day that it was replaced, I get in, start my vehicle and the passenger door light comes on showing that it's open but it wasn't. I immediately go back inside to ask the service department since they literally just replaced the recalled drivers door latch. They stated that "it's a coincidence " and that it would cost to fix it. I drove it for as long as I could but my alarm would randomly go off and lights start blinking. I was afraid I'd come out oand my vehicle not start due to the battery being dead because of the alarm and lights going off. I broke down and paid to have the passenger door light fixed which the Ford service department told me it would. The EXACT same thing happened and now my back passenger door light keeps coming on!! Alarm randomly goes off and lights blink. I can't afford to gix this again. They told me it would fix the problem yet once they replaced the recalled door latch this has now happened with other doors.

Jun 07, 2021

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE THE VEHICLE WAS IN REVERSE, ALL THE WARNING INDICATORS ILLUMINATED. WHILE THE VEHICLE WAS PARKED, THE TRUNK OPENED INDEPENDENTLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THERE WAS NO RECALL ON THE VEHICLE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

Mar 12, 2018

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHEN THE DOORS WERE CLOSED, THE DOOR AJAR WARNING INDICATOR ILLUMINATED AND THE INTERIOR LIGHTING ILLUMINATED CONTINUOUSLY. THE CONTACT ALSO STATED THAT THE DOORS DID NOT LOCK AND THE ALARM DID NOT ACTIVATE WHEN PROMPTED. THE FAILURES RECURRED CONTINUOUSLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

Sep 28, 2016

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE DOOR AJAR SENSOR WAS ILLUMINATED, INDICATING THAT THE DOOR WAS OPEN ALTHOUGH IT WAS CLOSED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000. THE VIN WAS NOT AVAILABLE.

Nov 04, 2014

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ELECTRONIC STABILITY CONTROL (ESC)

4 complaints

THE DRIVER SIDE DOOR SENSOR KEEPS SAYING THAT THE DOOR IS OPEN WHEN IT'S CLOSED. WHILE DRIVING THE CAR SAYS SHIFT TO PARK AND CONSTANTLY ALERTS BECAUSE IT THINKS THAT THE DOOR IS OPEN AND WON'T ALLOW THE DOORS TO LOCK. THE CAR ALARM GOES OFF RANDOMLY EVEN WHEN IT'S LOCKED AND YOU AREN'T ABLE TO USE THE BUTTONS TO TURN OFF THE ALARM WITHOUT MANUALLY INSERTING THE KEY IN THE DOOR WHILE PRESSING THE BUTTON.. AND THE LIGHT ON IN THE CAR WILL STAY ON ALL NIGHT BECAUSE IT THINKS THE DOOR IS OPEN. I HAVE SEEN THIS AS AN ISSUE FOR MANY OTHER PEOPLE WHO OWN THE FORD FLEX AS WELL. WITH THE DOORS NOT LOCKING DURING DRIVING AND BATTERY DRAINAGE THIS CONCERNS ME AS A MOTHER.

Apr 10, 2018

RIGHT PASSENGER DOOR KEEPS SAYING AJAR WHEN CLOSED. INTERIOR LIGHT STAYS ON WHEN DOORS SHUT AND CAR IS IN MOTION.. OPEN AND SHUT DOOR SEVERAL TIMES BUT INDICATOR STAYS ON. ALARM GOES OFF RANDOMLY AT ANYTIME CAR IS PARKED. DOORS DO NOT LOCK ANYMORE WHEN CAR IS BEING DRIVEN. SAFETY CONCERNS THAT DOOR IS NOT SHUT WHEN CAR IS IN MOTION.

Apr 03, 2018

THE DOORS ARE ALWAYS SAYING THEY ARE AJAR AND THEY ARE NOT. I HAVE TAKEN IT TO THE DEALERSHIP THEY TOOK OUT ONE SENSOR ON MY DOOR AND THEN AFTER THAT TWO OTHERS WENT OFF AND NOW THEY CONTINUE TO GO OFF. MY LIGHTS WILL STAY ON FOR ABOUT 10 MINUTES AND THEY WILL FINALLY SHUT OFF AND SOMETIMES THEY SHUT OFF TURN BACK ON AND THEN MY ALARM GOES OFF IN THE MIDDLE OF THE NIGHT MOST OF THE TIME. I'LL SHUT IT OFF LOCK IT MAKE SURE ALL THE DOORS ARE LOCKED AND THEN I WILL GO BACK OUT AND THE ALARMS ARE GOING BACK OFF. AGAIN ALL THE DOORS ARE SHUT THE CAR'S BEEN SITTING THERE FOR PROBABLY ABOUT 3 TO 4 HOURS AND I'M PRETTY SURE THAT THE LIGHTS KEEP GOING ON AND OFF AFTER A WHILE THE ALARM STARTS GOING OFF. IT IS DRAINING MY BATTERY MY BATTERY IS GOING BAD BECAUSE OF IT I DON'T KNOW WHAT ELSE TO DO. I NEED THIS FIXED. I WORK AT THE HOSPITAL AND WE HAVE TO PARK OUR CARS A COUPLE MILES AWAY SO IF MY CARS GOING OFF I HAVE NO IDEA THERE HAS BEEN SEVERAL TIMES THAT I HAVE HAD TO GET MY CAR BOOSTED BECAUSE MY BATTERY WAS DEAD.

Apr 15, 2017

BOTH PASSENGER DOOR AJAR SENSORS ARE MALFUNCTIONING KEEPING THE INTERIOR LIGHTS ON WHICH IS DRAINING BATTERY. LIGHTS WILL NOT GO OFF UNTIL A CERTAIN SPEED IS REACHED WHILE DRIVING.(CLEARLY A SAFETY ISSUE!!!) ALSO ALARM KEEPS GOING OFF RANDOMLY AND THE FREQUENCY IS INCREASING.

Apr 02, 2016

VISIBILITY/WIPER

3 complaints

Back up camera has failed.

Jan 07, 2025

WINDSHIELD WIPERS WILL STAY ON INTERMITTENTLY EVEN THOUGH THE DIAL IS TURNED TO OFF. IT WILL HAPPEN SOMETIMES RIGHT WHEN I START THE VEHICLE, SOMETIMES THEY WILL ACTIVATE WHEN I USE A TURNSIGNAL OR JUST OUT OF THE BLUE. I CAN USUALLY GET THEM TO STOP BY TURNING THE DIAL ON AND OFF A FEW TIMES BUT LATELY THAT HASN'T WORKED. NOW THAT IT'S GETTING TO SUMMER I'VE HAD TO RESORT TO REMOVING THE FUSE TO MAKE THEM STOP. I HAVE CONTACTED THE DEALER WITH A LIST OF HOW OFTEN THIS HAPPENS BUT THEY SAY THEY HAVE NEVER HEARD OF THIS ISSUE BUT WILL BE MORE THAN HAPPY TO CHARGE ME $109.00 PER HOUR TO DIAGNOSE THE ISSUE.

May 03, 2016

WHILE DRIVING ON I-5 A HEAVY HEAVY RAIN WAS COMING DOWN AND I HAD MY WIPERS ON THE HIGH SETTING AND THEY WORKED FOR A LITTLE BIT AND THEN STOPPED MOVING AT A HIGH SPEED. WHILE ON THE HIGH SETTING THEY WERE GOING SLOWER ACROSS THE WINDOW THEN THE CONTINUOUS SLOW SETTING. I WAS UNABLE TO SEE AND HAD TO SLOW DOWN AND MOVE OVER UNTIL MY WIPERS COULD ALLOW ME TO SEE PROPERLY. THEY CONTINUED THIS FOR THE REST OF MY 150 MILE DRIVE MOVING SLOWER ON THE HIGH SETTING THROUGH THE RAIN.

Sep 23, 2013

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

3 complaints

Have difficulty fueling vehicle. “Fuel fill inlet” warning stays on dash. Strong fuel mixture smell in cabin. Fuel will overspill if you try to pump gas at full force. Smells like fuel is leaking. Concerned about possible explosion. Many other drivers having the same issues. Strange clicking sounds from front end.

May 24, 2023

WHILE DRIVING, THE CAR JUST STOPS. NO POWER, CANNOT TURN WHEEL, GAS NOR BRAKE PEDAL WORKS. HAVE TO RESTART BY PUSHING IGNITION BUTTON. THIS HAS HAPPENED A FEW TIMES ALREADY AND IS A MAJOR SAFETY ISSUE.

Jan 10, 2019

2 ISSUES 1) THE FRONT PASSENGER DOOR THOUGH CLOSED IS READ AS A WARNING "DOOR AJAR". THE WARNING STAYS ON AT ALL TIMES. IT DRAINS THE BATTERY AND I HAVE REPLACED THE BATTERY ONCE SINCE OWNING THE 2013 FORD FLEX WHEN PURCHASED IN 2016 WITH JUST UNDER 20,000 MILES ON IT. THE INTERIOR LIGHTS STAY ON FROM STARTING THE ENGINE UNTIL ACCELERATED SPEED. THE INTERIOR LIGHTS AFTER PARKED STAY ON FOR A MINIMUM OF 30 MINUTES THOUGH IT COULD BE LONGER CONTRIBUTING TO DRAINING THE VEHICLE BATTERY. 2) THE VEHICLE BEGAN TO FEEL AS IF IT IS PULLED WHILE IN COMMUTE. NOT STARTING RIGHT AWAY OR SHUTS DOWN/STALLS. IT HAS STALLED AND NOT TURNED OVER THOUGH THE LIGHTS AND RADIO WORK. FORTUNATELY THIS HAS HAPPENED AFTER BEING PARKED IN MY PARKING SPOT. IT WILL NOT TURN OVER, BUT THE NEXT MORNING IT WILL START. AFTER READING ABOUT SIMILAR ISSUES FOR OTHER FORD FLEX VEHICLES LAST WEEK WITH MY VEHICLE DOING THE ABOVE ACTION I REPLACED THE FUEL PUMP RELAY MODULE. WHICH IS LOCATED IN THE REAR PASSENGER AREA BETWEEN REAR PASSENGER DOOR AND FURTHEST REAR WINDOW WHERE THE SEAT BELT PULLS FROM I FELT I HAD RESOLVED THE ISSUE. HOWEVER, A WEEK EXACTLY LATER I ATTEMPTED TO START MY VEHICLE WHEN THE EXACT SCENARIO HAPPENED ALL OVER AGAIN. VEHICLE WOULD NOT START, BUT LIGHTS AND RADIO WORKED. LEFT ALONE OVERNIGHT I WENT TO START IT THIS MORNING AND IT STARTS. THROUGH OUT THE DURATION OF THIS ISSUE OF STALLING, NOT STARTING, PULLING WHILE IN MOTION AS IT FEELS LIKE THE VEHICLE IS BEING JERKED THERE IS NO CHECK ENGINE LIGHT OR WHEN CHECKING SYSTEM THE ONLY WARNING IS PASSENGER SEAT AJAR.

Jul 25, 2018

POWER TRAIN

3 complaints

Wrench light came on and car felt like it was losing power and began to shake. I pulled over and it went dead.

Aug 07, 2022

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING 55 MPH, THE VEHICLE DECELERATED ON ITS OWN AND THE WRENCH WARNING ICON ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE WOULD NOT ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TOWED TO GARY SMITH FORD (1 BEAL PKWY NW, FORT WALTON BEACH, FL 32548, (888) 814-7437) WHERE THE THROTTLE BODY WAS REPLACED AND THE PCM WAS UPDATED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,122. .*BF *TR

Apr 11, 2019

MY FLEX PTU SYSTEM HAD TO BE REPLACED BECAUSE IT FELL APART WHILE DRIVING. THERE WAS A LOUD BOOM THEN SEVERE GRINDING WHEN I TRIED TO ACCELERATE. THE MECHANIC SAID THIS PROBLEM HAPPENS SO OFTEN WITH FORD AWD SYSTEMS THAT THEY KEEP THEM IN STOCK. I CONTACTED FORD DIRECTLY TO COMPLAIN AND FIND WHAT THEY WERE DOING ABOUT IT. I WAS ADVISED THERE WAS NOTHING THEY COULD DO AND THAT I SHOULD FILE A COMPLAINT WITH YOU. THE COST TO REPAIR MY VEHICLE WILL BE $1500. THAT IS NOT A MINOR FIX AND I BELIEVE FORD SHOULD BE DOING SOMETHING ABOUT THIS. *TR

Dec 06, 2016

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,STRUCTURE

3 complaints

The front drivers door latch. When the door is shut their is an alarm stating that the door is ajar. Per Ford their is a Customer Satisfaction Program 19N09 for it. I bought this vechicle Monday June 20, 2022. Per Ford they notified me of this issue as well but they will not fix it as it is past the 84,000 miles/7 years as well as the 120,000 miles and July 31, 2020. This vechile per the records has been services at Thoroughbred Ford in Kansas City, MO since the day it was bought and yet it has not been fixed? And now they are not willing to fix it.

Jun 23, 2022

RIGHT FRONT SIDE DOOR IS SHOWN AJAR. INTERIOR LIGHTS REMAIN ON. VERY DANGEROUS DO DRIVE AT NIGHT. BATTERY WILL RUN DOWN SINCE LIGHTS WILL NOT TURN OFF. ON LINE STRING INDICATES VERY HIGH INCIDENCE OF FAULTY DOOR SWITCHES.

Jan 08, 2017

THE DOOR AJAR SENSOR COMES ON WHEN YOU GET IN AND CLOSE THE DOOR.WHILE DRIVING THE SHIFT TO PARK WARNING SENSOR COMES ON WHEN YOU STOP OR YIELD.THIS HAPPENS OVER AND OVER WHILE DRIVING. IT'S SENSING DOOR AJAR THEREFORE LEAVES ALL DONE LIGHTS ON.IF YOU SLAM DOOR REALLY HARD SOMETIMES LIGHTS WILL GO OFF BUT YOU HAVE TO SIT AND WATCH TO MAKE SURE.AT NIGHT IT'S IMPOSSIBLE TO DRIVE.VERY UNSAFE.SOMETIMES I HAVE TO DISCONNECT BATTERY IN FEAR OF IT DYING AND THEN BE LEFT STRANDED.THEY SAID IT'S THE DOOR HINGE AND PARTS ARE NOT AVAILABLE FOR 20 MORE DAYS, I CAN'T IMAGINE DEALING WITH THIS FOR THAT LONG FOR SURE I'M GONNA NEED A NEW BATTERY.

Oct 14, 2015

ENGINE,FUEL/PROPULSION SYSTEM

3 complaints

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING 30 MPH ON THE HIGHWAY, THE VEHICLE LOST POWER. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE AND HAD IT TOWED BACK TO HER HOME. THE CONTACT ATTEMPTED TO FILL UP THE FUEL TANK AND NOTICED FUEL LEAKING UNDERNEATH THE VEHICLE. THE FUEL INLET WARNING INDICATOR ILLUMINATED WHEN THE CONTACT ATTEMPTED TO RESTART THE VEHICLE ON THE SIDE OF THE HIGHWAY. RON CARTER FORD (8837 3005, FM 528 RD, ALVIN, TX 77511, (281) 715-7318) WAS CONTACTED AND STATED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE CONTACT JUST BOUGHT THE VEHICLE USED THREE MONTHS AGO. THE MANUFACTURER ALSO STATED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS 93,000.

Dec 03, 2019

WHEN I PUT GAS IN THE GAS EITHER FILL UP OR EVEN JUST A CAP OFF ON THE GAS TANK, STARTING THE ENGIN IS DIFICULT. IT HESITATES, WHEN TRYING TO START, AND HAS A ROUGH VERY ROUGH IDLE. ACCELARATION IS NOT A PROBLEM ONCE WE GET GOING, BUT IT IS THE INITIAL STARTING OF THE VEHICLE THAT IS A PROBLEM.

Dec 06, 2016

DRIVING THE VEHICLE ON CITY STREET, A MAINTENANCE INDICATOR LIT UP ON THE DASH AND THERE WAS NO POWER (ACCELERATION.) VEHICLE DID NOT SHUT OFF, BUT THE ACCELERATOR PEDAL WOULD NO LONGER OPERATE OR REV THE ENGINE. COASTED TO SIDE OF ROAD AND TURNED OFF. UPON RESTART VEHICLE OPERATED NORMALLY. TURNED AROUND TO HEAD HOME. PULLED OUT FROM SIDE STREET AND IT HAPPENED A SECOND TIME. THIS TIME WITH A CHECK ENGINE LIGHT AS WELL. HAD THERE BEEN TRAFFIC COMING A SEVERE ACCIDENT COULD HAVE OCCURRED. AGAIN, TURNING OFF AND RESTARTING RESOLVED (TEMPORARILY) THE ISSUE. IN THE NEXT 3 MILES TO GET HOME, IT OCCURRED 3 MORE TIMES. FORD DEALERSHIP DIAGNOSED IT TO BE A FAULTY THROTTLE BODY, PARTS ARE BACK ORDERED. FORD KNOWS THIS IS AN ISSUE AND HAS "COVERED" SOME MODELS, BUT STILL IGNORES THE DANGER.

Apr 19, 2016

STRUCTURE,ELECTRONIC STABILITY CONTROL (ESC)

3 complaints

PURCHASED CAR IN FEB. 2013. IN OCT 2014 I BEGAN TAKING MY FLEX TO SUNLAND FORD SERVICE CENTER DUE TO DOOR AJAR WARNING LIGHTS ON BOTH RIGHT SIDE DOORS. THE SERVICE CENTER WOULD DISASSEMBLE AND CLEAN DOOR ASSEMBLY. THERE WOULD BE NO MORE WARNING LIGHTS FOR SEVERAL WEEKS AND THEN THE PROBLEM WOULD PERSIST OF THE DOORS APPEARING AJAR. FINALLY, SERVICE CENTER DECIDED TO FULLY REPLACE DOOR ASSEMBLY ON BACK DOOR LATCH BUT PART WAS ON BACK ORDER. SERVICE CENTER REPLACED BACK DOOR ASSEMBLY IN DECEMBER OF 2014. MY PASSENGER DOOR CONTINUES TO SHOW THE DOOR AJAR AND MY WARRANTY EXPIRED FEBRUARY 2015. I STILL HAVE THIS PROBLEM TODAY AND HAVE CALLED FORD MOTOR COMPANY TO WHICH THEY CLAIM THIS IS NOT A KNOWN PROBLEM. THERE ARE SEVERAL SAFETY CONCERNS. 1) IN MOTION: DOME LIGHTS DON'T SHUT OFF HINDERING VISIBILITY FOR THE FIRST 2-5 MINUTES OF NIGHT DRIVING. 2) STATIONARY OR IN MOTION: DOORS CANNOT BE LOCKED WHILE CAR IS ON AND PARKED. THIS IS DANGEROUS. 3) MY AUTO DOOR LOCKS QUIT WORKING FOR A TIME AND I CAN ONLY ASSUME IT'S BECAUSE OF THESE DOOR ISSUES.

Aug 09, 2018

DOOR LATCH AND DOOR SENSORS OVER THE COURSE OF AT LEAST A YEAR, FORD HAS BEEN RECALLING VEHICLES BECAUSE OF A FAULTY DOOR LATCH. FORD HAS NOT RECALLED THE FLEX. SAFETY ISSUES INVOLVED WITH THE DOOR LATCH INCLUDE THE INABILITY TO LOCK THE DOOR FOR SAFETY BECAUSE IF THE SENSOR REGISTERS THE DOOR IS OPEN, THE DOOR LOCKS WILL NOT ENGAGE. THERE IS ALSO A KNOCKING SOUND FROM THE DOORS WITH A FAULTY LATCH. IT SOUNDS AS IF THE LATCHES ARE NOT FULLY ENGAGED. AS A RESULT OF THE SENSOR PROBLEM, INSIDE LIGHTS RUN FOR HOURS ON END AS IF A DOOR IS OPEN, RUNNING DOWN A PERFECTLY NEW AND CHARGED BATTERY. I HAVE SPOKEN WITH FORD CORPORATE AND DEALERSHIPS ABOUT THIS PROBLEM BUT THEY SAID IT WILL NOT BE FIXED ON THEIR DIME UNTIL A RECALL IS ISSUED. ASSUMINGLY, IF OTHER MODELS ARE BEING RECALLED BECAUSE OF SAFETY ISSUES WITH THE DOOR LATCHES, THE FORD FLEX, WHICH ALSO HAS DOOR LATCH PROBLEMS SHOULD BE RECALLED FOR SAFETY AS WELL. FORD IS AWARE OF THE PROBLEM BUT WOULD RATHER FLEX OWNERS PAY $500 PER LATCH TO ENSURE OUR FAMILY IS SAFE WHILE RIDING IN A NEGLIGENTLY MANUFACTURED VEHICLE. DOES IT TAKE A KID FALLING OUT OF A FORD FLEX FOR THE RECALL TO BE ISSUED?

May 01, 2017

SENSOR INDICATES ONE OF THE BACK SEAT DOORS IS AJAR, BUT IT APPEARS TO BE CLOSED. REPEATED CLOSING OF DOOR DOES NOT RESOLVE ISSUE. CAR ALARM SOUNDS WHEN VEHICLE THINKS DOOR IS AJAR. INSIDE LIGHTS STAY ILLUMINATED WHEN DRIVING. THIS PROBLEM HAS BEEN OCCURRING OVER THE LAST FEW WEEKS. I SEE THAT THERE HAS BEEN A RECALL ON OTHER MODELS, I'VE SEEN SIMILAR COMPLAINTS FROM FLEX OWNERS ONLINE, AND I BELIEVE THE FLEX SHOULD BE RECALLED AS WELL, ESPECIALLY SINCE THEY ARE FAMILY VEHICLES AND OFTEN (AS IN MY CASE) ARE USED TO TRANSPORT MULTIPLE CHILDREN. *TR

Nov 30, 2016

STRUCTURE,LATCHES/LOCKS/LINKAGES

3 complaints

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE DOOR LATCH FAILED TO LOCK AND THE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE CONTACT WAS CONCERNED THAT HER CHILD WOULD BE ABLE TO OPEN THE DOOR WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE WAS TAKEN TO CENTURY FORD OF MT. AIRY (302 CENTURY DR, MT AIRY, MD 21771, (301) 829-2800) WHERE IT WAS DIAGNOSED THAT ALL FOUR DOOR LATCHES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS ADVISED TO CALL NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.

Mar 21, 2018

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE DOORS WOULD CONSTANTLY UNLOCK AND THE DOOR AJAR SENSOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LATCH ASSEMBLY NEEDED TO BE REPLACED THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000. UPDATED 06/13/17*LJ THE CONSUMER STATED THE DOOR WOULD NOT UNLATCH. ALSO, THE DOOR SENSOR MALFUNCTIONED. WHEN THE DOORS WERE CLOSED, THE SENSOR WOULD SHOW THE DOOR AS OPEN. THIS WOULD CAUSE THE CAR ALARM TO GO OFF DURING THE NIGHT. UPDATED 09/07/2017*JS

Mar 13, 2017

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT WHEN THE FRONT PASSENGER SIDE DOOR WAS CLOSED, THE FRONT PASSENGER SIDE DOOR AJAR WARNING LIGHT ILLUMINATED. IN ADDITION, THE DOORS FAILED TO LOCK WHEN THE VEHICLE WAS OPERATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 46,000.

Sep 02, 2015

EXTERIOR LIGHTING

3 complaints

MY INTERIOR DOME LIGHTS COME ON OFTEN WHEN I ATTEMPT TO DRIVE CAR AT NIGHT MAKING IT IMPOSSIBLE TO SEE. THEY DO GO OFF AFTER I DRIVE FOR A SHORT DISTANCE. THIS VERY DANGEROUS.

Nov 18, 2017

DOOR AJAR WARNING LIGHT REMAINS ON WHEN ALL DOORS ARE CLOSED, REPEATEDLY (NOT ISOLATED INSTANCE); DOME LIGHT REMAINS ON WHEN ALL DOORS ARE CLOSED AND IGNITION IS OFF, REPEATEDLY (NOT ISOLATED INSTANCE).

Oct 04, 2016

FOR A VERY LONG TIME, THE LIGHT INDICATING THE PASSENGER FRONT DOOR IS OPEN HAS BEEN COMING ON, EVEN THOUGH THE DOOR IS FIRMLY SHUT. THIS CAUSES A SAFETY HAZARD BECAUSE IT KEEPS THE INSIDE LIGHTS ON IN THE CAR, MAKING IT DIFFICULT TO SEE AT NIGHT. IN ADDITION, THE CAR DOORS WILL NOT STAY LOCKED (I'M ASSUMING BECAUSE IT THINKS THE DOOR IS OPEN?), WHICH WORRIES ME WITH TEENAGE GIRLS DRIVING AT NIGHT. WHEN I TALKED TO SOMEONE AT THE FORD DEALERSHIP, HE SAID THIS HAS BEEN A COMMON COMPLAINT (CERTAINLY HELD UP BY ONLINE COMPLAINTS) THAT THIS HAS BEEN A FAULT WITH THE CAR.

Jan 16, 2016

TIRES

3 complaints

TL* THE CONTACT OWNS A 2013 FORD FLEX EQUIPPED WITH HANKOOK TIRES, TIRE LINE: OPTIMO H426, TIRE SIZE: 255/45R20 N/A, AND DOT NUMBER: 5112POLH0413. THE CONTACT STATED THAT THE BOTH FRONT TIRES AND THE REAR TIRES WERE MISSING LARGE PIECES OF THE TIRE TREADS. THE CONTACT TOOK THE TIRES TO THE DEALER WHO DIAGNOSED THAT ALL FOUR TREADS WERE DISINTEGRATING AND ALL FOUR TIRES NEEDED TO BE REPLACED. THE TIRES WERE NOT REPLACED. THE TIRES WERE THE ORIGINAL TIRES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 31,100 AND THE TIRE FAILURE MILEAGE WAS ALSO 31,100.

May 13, 2016

WE HAVE 16,980 MILES ON THE VEHICLE, AND BOUGHT THE VEHICLE 1 YEAR AND 3 MONTHS AGO BRAND NEW. THE TIRES ARE HANKOOK H426, 255/45/R20. DOT 5MNB PDLH 4112, 4112, 4112, AND2012. THE CAR STEERS STRAIGHT AS AN ARROW. THE FORD DEALER HAS VERIFIED ALL IS WELL WITH THE SUSPENSION AND STEERING. WE HAVE FOUND ALL FOUR TIRES, ARE STARTING TO PEEL APART ON THE INNER AND OUTER ROW OF TREADS ONLY. TO DATE, THERE ARE 100 PEEL BACKS AND AS MANY HOLES. ALL OF THE UN-WRAPPINGS ARE APPROXIMATELY 10MM IN DIAMETER, 1-2MM DEEP, SHAPED LIKE A TEAR DROP. SOME OF THE POINTS OF THE TEARDROPS FACE TO THE FRONT OF THE TIRE ROTATION AND OTHERS FACE DIRECTLY TO THE REAR OF THE TIRE ROTATION. THE RUBBER IS PEELED BACK AT THE POINT OF THE TEARDROP, AND AFTER A FEW DAYS, THE TEARDROP IS TORN OFF, LEAVING A TEAR DROPPED SHAPED HOLE 1-2MM DEEP. THIS IS A FAMILY VEHICLE, WITH THREE SMALL KIDS. WE DO NOT TOW WITH THE CAR AND WE KEEP THE TIRE PRESSURE @ 37 PSIG. WE DRIVE THE SPEED LIMIT EVERYWHERE. WE HAVE NEVER BEEN OFF ROAD, OCCASIONALLY PARKING IN A GRAVEL PARKING LOT, AT SLOW SPEEDS. THE FORD DEALER HAS CONTACTED HANKOOK, AND THEY WILL NOT DO ANYTHING ABOUT THIS ISSUE. THESE TIRES ARE FAILING, A SAFETY HAZARD, AND HANKOOK SHOULD REPLACE ALL 4 OF THESE TIRES, NOW, FOR FREE. *JS

Apr 12, 2014

TL* THE CONTACT OWNS A 2013 FORD FLEX EQUIPPED WITH HANKOOK OPTIMO TIRES, SIZE: 255/45/R20. THE CONTACT STATED THAT WHEN SHE TOOK HER VEHICLE IN FOR ROUTINE MAINTENANCE, THE MECHANIC STATED THAT THE TREAD DEPTH FOR ALL FOUR TIRES WAS IN THE RED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THERE WAS NOTHING THEY COULD DO TO ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 17,629.

Jan 16, 2014

SEATS

2 complaints

FRONT SEAT TRACKS WEAR PREMATURELY DUE TO POORLY DESIGNED TEETH. AS A RESULT THE SEAT BECOMES 'WOBBLY' CAUSING IT TO ROCK FORWARDS AND BACK WHICH COULD CAUSE SERIOUS INJURY IN AN ACCIDENT WHERE THE SEAT SHOULD REMAIN FIRMLY IN PLACE. MANY PEOPLE ARE EXPERIENCING THIS ISSUE ACROSS A WIDE RANGE OF FORD PRODUCTS VS SPECIFICALLY WITH ONE PARTICULAR VEHICLE.

Sep 09, 2019

THE 2ND ROW SEAT THAT COLLAPSES AT THE PUSH OF A BUTTON IS A DEATH SEAT. IF THIS SEAT IS OCCUPIED WHEN THE BUTTON IS ACCIDENTALLY PUSHED EG WHEN GRABBING FOR THE SEAT BELT THE FORCE OF THE SEAT COLLAPSING COULD CRUSH THE OCCUPANT. I DON'T KNOW YOU ARE AWARE OF THIS.

May 04, 2016

ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

2 complaints

DRIVING DOWN THE ROAD AND OUT OF NOWHERE MY VEHICLE STARTED STALLING AS IF VEHICLE HAD NO GAS. GAS TANK WAS FULL AND VEHICLE SHOWED ME A WRENCH SIGN AS I WAS LOOKING AT MY DASHBOARD

Jul 13, 2019

FAILURE OF ENGINE TO START/RUN DUE TO A FAULTY FUEL PUMP CONTROL MODULE. CURRENT FORD SAFETY RECALL #16S31 (NHTSA #16V621) IS LIMITED ONLY TO FORD/LINCOLN VEHICLES EQUIPPED WITH THE ECOBOOST TURBOCHARGED ENGINE. THE FAULTY COMPONENT ON MY NORMALLY ASPIRATED ENGINE, FUEL PUMP CONTROL MODULE #AA8Z-9D370-B, IS THE SAME COMPONENT BEING REPLACED ON VEHICLES AFFECTED BY THE #16V621 NHTSA SAFETY RECALL. TO AVOID ENGINES SHUTTING OFF AT SPEED OR NOT STARTING, IT APPEARS THAT THE RECALL WILL NEED TO BE EXPANDED TO INCLUDE NORMALLY ASPIRATED ENGINES AS WELL. WE WERE FORTUNATE BECAUSE OUR VEHICLE FAILED SITTING IN OUR DRIVEWAY, NOT AT 75 MPH ON THE HIGHWAY. MY WIFE'S CONCERN IS WHAT WOULD HAVE HAPPENED TO HER AND OUR FOUR GRANDCHILDREN IF THIS FAILURE HAD TAKEN PLACE ON THE INTERSTATE IN BUSY TRAFFIC AT 75 MPH. WHY IS THE SAME COMPONENT THAT IS FAILING ON ECOBOOST TURBOCHARGED ENGINES BEING COVERED BY FORD SAFETY RECALL #16S31 NOT BEING RECALLED ON SIMILAR VEHICLES EQUIPPED NORMALLY ASPIRATED ENGINES USING THE IDENTICAL COMPONENT? FAILURE OF THE COMPONENT HAS THE SAME EFFECT OF AN ENGINE THAT CUTS OFF AT SPEED OR WILL NOT START. YOUR ATTENTION TO THIS MATTER IS GREATLY APPRECIATED. THE SAFETY OF THE OWNERS OF THESE POPULAR FORD/LINCOLN FAMILY VEHICLES IS AT STAKE.

Mar 20, 2019

STEERING,FUEL/PROPULSION SYSTEM

2 complaints

I HAD PROBLEMS WITH BOTH THE POWER STEERING AND THE FUEL DELIVER ON MY FLEX. IN BOTH CASES I FOUND RECALL NOTICES THAT ARE EXACTLY THE SAME AS NOTED IN THE RECALLS. IN THE CASE OF THE POWER STEERING THE DEALER REPLACED THE MODULE FOR FREE BECAUSE IT WAS STILL UNDER WARRANTY BUT SAID MY VEHICLE WAS NOT PART OF THE RECALL. NOW I'M HAVING PROBLEMS WITH THE FUEL DELIVERY EXACTLY AS DESCRIBED IN THE RECALL BUT THE DEALER STILL SAYS MY PARTICULAR VEHICLE IS NOT PART OF THE RECALL. I BELIEVE THERE ARE MORE VEHICLES THAN ORIGINALLY DETERMINED THAT ARE HAVING PROBLEMS. THE DEALER IN THIS CASE IS VILLAGE FORD, 23535 MICHIGAN, DEARBORN, MI. 48124. THE CAR HAD BEEN SITTING WHILE I WAS WORKING (9 HOURS) AND WOULD CRANK BUT NOT START.

Jul 03, 2019

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE VEHICLE FAILED TO START UPON TURNING THE KEY IN THE IGNITION. THE VEHICLE WAS TOWED TO BUCKEYE FORD LINCOLN (2343 W MICHIGAN ST, SIDNEY, OH 45365, (800) 700-0050) WHERE IT WAS DIAGNOSED WITH A FUEL PUMP MODULE FAILURE AND THE FUEL PUMP NEEDED REPLACEMENT. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE VEHICLE WAS THEN TOWED BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RCM MODULE NEEDED REPLACEMENT. UPON FURTHER INVESTIGATION, THE FAILURE WAS DISCOVERED TO BE A WIRING ISSUE FROM THE FUEL PUMP REPAIRS. THE VEHICLE WAS REWIRED. THE CONTACT STATED THAT THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS OPENED. WHILE DRIVING VARIOUS SPEEDS, THE STEERING SEIZED AND THE POWER STEERING WAS LOST WITHOUT WARNING. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED WITH A STEERING RACK FAILURE, WHICH NEEDED REPLACEMENT. THE CONTACT STATED THAT THE VEHICLE WAS NOT REPAIRED DUE TO THE COST. THE MANUFACTURER'S WAS MADE AWARE OF THE FAILURE, A CASE WAS OPENED, AND THE CONTACT WAS REFERRED TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 72,018.

Feb 05, 2018

STEERING,ELECTRONIC STABILITY CONTROL (ESC)

2 complaints

STARTED UP THE CAR AND I GOT POWER STEERING WARNING AND ADVANCTRAC SERVICE WARNINGS. UNABLE TO STEER AT ALL.

Mar 29, 2019

REPEATED STEERING FAILURES. INITIAL FAILURE (SPRING 2016) OCCURRED SEVERAL MONTHS AFTER COLLISION REPAIR (DECEMBER 2015) DONE AT DEALER SERVICE DEPARTMENT. REPAIRED VEHICLE CAME BACK WITH TIGHTER STEERING THAN PREVIOUSLY EXPERIENCED. FAILURE IN SPRING 2016 INVOLVED COMPLETE LOSS OF POWER STEERING UPON STARTUP OF VEHICLE. SHUT DOWN AND RESTART DID NOT RESTORE POWER STEERING OPERATION. STEERING GEAR REPLACED BY DEALER SERVICE DEPARTMENT. SECOND FAILURE (SPRING 2017) INVOLVED LOSS OF TRACTION CONTROL, STABILITY CONTROL, CRUISE CONTROL DUE TO FAILURE OF POWER STEERING CONTROL MODULE. POWER STEERING CONTROL MODULE REPLACED BY DEALER SERVICE DEPARTMENT. THIRD FAILURE (NOVEMBER 28, 2017) IS LOSS OF POWER STEERING GEAR UPON VEHICLE STARTUP. SHUT DOWN AND RESTART RESTORED POWER STEERING OPERATION.

Nov 28, 2017

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY/WIPER

2 complaints

THE DRIVERS SIDE DOOR IS SHOWING THAT IT IS OPEN RANDOMLY WHEN I AM DRIVING DOWN THE ROAD. (DOOR IS CLOSED AND LOCKED) THE LIGHTS AND ALARM WILL COME ON AND MAKES IT UNABLE TO SEE AT NIGHT WHEN DRIVING. THIS IS A SAFETY ISSUE AND NEEDS TO BE RECALLED DUE TO UNSAFE DRIVING CONDITIONS. THE DOOR SENSOR IS A ISSUE THAT NEEDS TO BE FIXED.

Mar 04, 2018

DOOR AJAR LIGHTS CONTINUOUSLY SHOW ON WHEN ALL DOORS ARE CLOSED. MY INTERIOR LIGHTS WILL NOT GO OFF AND IMPAIRS MY VISION AT NIGHT. ALSO BECAUSE THE AJAR WARNINGS ARE ON MY DOORS WILL NOT LOCK. I TRY TO MANUALLY LOCK THEM AND THEY AUTOMATICALLY UNLOCK WHILE IM DRIVING. NOT GOOD WHILE I HAVE MY 4 CHILDREN IN THE CAR!

Jul 25, 2016

POWER TRAIN,ELECTRICAL SYSTEM

2 complaints

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHEN THE VEHICLE WAS STARTED, THE "DRIVER DOOR AJAR" WARNING INDICATOR ILLUMINATED AND BEEPED. WHEN THE VEHICLE WAS IN DRIVE, A "SHIFT TO PARK" WARNING INDICATOR ILLUMINATED AND SEIZED UNTIL THE VEHICLE WAS STOPPED. THE FAILURES WERE NOT DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 79,000.

Feb 15, 2017

ON APPROXIMATELY AUGUST 15, 2013 WE WERE DRIVING OUR SON TO SCHOOL WHEN CHIMES CAME ON STATING THAT OUR DOORS WERE OPEN. WE STOPPED, CHECKED ALL DOORS. NONE WERE AJAR. WE CONTINUED ON DRIVING AT WHICH TIME OUR SON OPENED THE DOOR. HAD HE NOT BEEN IN A CAR SEAT HE PROBABLY WOULD HAVE FALLEN OUT. WE WERE IN A RESIDENTIAL NEIGHBORHOOD AND WERE ONLY GOING ABOUT 15- 20 MPH. OUR CHIMES CONTINUED TO GO OFF AND STILL TO THIS DAY WE ARE HAVING THE SAME PROBLEM. WE HAVE TAKEN IT INTO THE DEALERSHIP MANY TIMES AND EXPLAINED THE PROBLEM. THE DEALERSHIP DID TELL US THAT THEY ARE AWARE THAT THERE ARE PROBLEMS WITH THE SENSORS BUT THAT THERE HAVEN'T BEEN ANY RECALLS. THEY DID CHANGE ONE OF THE SENSORS FOR THE FRONT PASSENGER DOOR AT OUR OWN EXPENSE, HOWEVER IT HAS NOT FIXED THE PROBLEM BECAUSE IT IS GOING OFF STILL AND NOW THE DRIVER FRONT ONE IS STARTING AS WELL AS A "SHIFT TO PARK" SENSOR. THE DOORS WILL NOT LOCK AND THE LIGHTS WILL NOT TURN OFF INSIDE THE CAR. AS FAR AS THE TRANSMISSION PROBLEM GOES. IT WILL SLIP INTO NEUTRAL AS YOU ARE DRIVING. IT HAS HAPPENED MAY TIMES AND IT IS GOING TO CAUSE A SERIOUS CAR ACCIDENT. YOU HAVE TO STOP THE CAR, TURN THE ENGINE OFF AND RESTART IT IN ORDER FOR IT TO GO BACK INTO DRIVE. WE HAVE BROUGHT THIS TO THE DEALERSHIPS ATTENTION HOWEVER EVERY TIME WE TAKE IT INTO THERE THEY SAY THEY CANT SEE OR FIND A PROBLEM WITH IT. IT IS VERY FRUSTRATING BECAUSE WE MAKE A CAR PAYMENT EVERY MONTH ON A VEHICLE WE DON'T DRIVE. WE HAVE A 2009 FLEX THAT WE HAVE NEVER HAD ANY PROBLEMS WITH WHICH IS WHY WE PURCHASED A NEWER ONE WITH A LOT LESS MILES! UNFORTUNATELY WE OWE MORE THAN THE CAR IS WORTH ON OUR 2013 FLEX OTHERWISE WE WOULD HAVE GOTTEN RID OF IT BY NOW. WE HOPE YOU WILL REALLY LOOK INTO THESE PROBLEMS BEFORE SOMEONE ENDS UP REALLY HURT! WE NOTICE THERE WAS A RECALL WITH SIMILAR PROBLEMS BUT OURS WAS NOT INCLUDED IN THAT SUPPOSEDLY.

Jun 01, 2015

AIR BAGS

2 complaints

THE AIRBAG LIGHT CAME ON AND I TOOK THE VEHICLE TO THE SERVICE DEPARTMENT AND WAS TOLD THAT THE INTERFACE MODULE PART # 18A812 NEEDED TO BE REPLACED. MY VEHICLE HAS NEVER BEEN IN A COLLISION WHERE THE AIRBAG DEPLOYED. MY VEHICLE HAS BEEN AT THE SERVICE DEPT FOR THE 2 1/2 MONTHS NOW AND NO ONE CAN TELL ME WHEN THE PART IS COMING AND WHY IT IS NOT INCLUDED IN THE RESTRAINT SYSTEM WARRANTY SINCE IT IS CONSIDERED AN AIRBAG MODULE. I CAN NOT DRIVE THE VEHICLE SINCE THE DEALERSHIP CAN NOT GUARANTEE THAT IT IS SAFE FOR ME TO DRIVE SINCE THEY DO NOT KNOW IF THE AIRBAGS WILL DEPLOY IF I AM IN A COLLISION OR JUST DRIVING AROUND. *TR

Nov 28, 2016

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT WHILE TRAVELING 10 MPH, SHE BECAME INVOLVED IN A CRASH WITH ANOTHER VEHICLE TRAVELING 50 MPH. THE AIR BAGS FAILED TO DEPLOY AND THE VEHICLE WAS DESTROYED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE 2,400. THE VIN WAS NOT AVAILABLE.

Sep 20, 2012

Crash: 1

ELECTRICAL SYSTEM,SEAT BELTS

2 complaints

DOOR LATCH ASSEMBLY DEFECTIVE. DOORS WILL NOT LOCK WHEN ENGINE IS RUNNING. RESULTS IN CONSTANT DINGING OF DOOR AJAR ALARM AND DOME LIGHTS ON. SEAT BELTS BECOME UNBUCKLED SPONTANEOUSLY IN MIDDLE BENCH SEAT WHILE IN MOTION. HAVE HAD TO REPLACE TWO OF THEM. VERY DANGEROUS SITUATION FOR OUR KIDS.

Nov 04, 2016

I HAVE OWNED MY VEHICLE SINCE MARCH 2013 AND HAVE HAD IT IN THE PROCESS MULTIPLE TIMES SINCE - SYNC ISSUES, DEAD BATTERY AND THREE SEATBELT REPLACEMENTS. MY VEHICLE HAS REAR AIRBAG SEATBELTS SUPPOSEDLY FOR SAFETY. INSTEAD, MY KIDS HAVE BEEN FORCED INTO UNSAFE SITUATIONS BECAUSE THE BELTS ARE SO POORLY DESIGNED AS SOON AS THE BLACK PLASTIC COVERING THE BELT BREAKS, THE ENTIRE SEATBELT NO LONGER FUNCTIONS. THIS IS WHOLLY UNACCEPTABLE. I'VE APPROACHED FORD AND SPRINGHILL FORD IN DUNDEE WITHOUT ANY SATISFACTION. MOST RECENTLY I TOOK MY CAR INTO SPRINGHILL FORD FOR AN INSPECTION AND WAS TOLD THE ISSUE IS DEBRIS WAS IN THE BUCKLES. THE SEATBELTS ARE IN THE BACK SEAT WHERE KIDS SIT, THERE WILL BE DEBRIS. WHY IS IT ACCEPTABLE THAT DEBRIS BREAKS THE BELTS? I'VE PAID FAR TOO MUCH MONEY (ADDITIONAL FOR THIS "SAFETY" FEATURE) TO HAVE A VEHICLE I CAN'T TRUST. *TR

Jan 28, 2014

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE

2 complaints

THE DOOR FRONT DRIVER SIDE DOOR SENSOR WENT BAD AND TELLS CAR THAT DOOR IS AJAR. THIS WAS REPLACED UNDER WARRANTY LAST YEAR. NOW YESTERDAY THE SAME THING HAS HAPPENED TO THE FRONT PASSENGER SIDE DOOR SENSOR. THIS WAS QUOTED TO ME AT $700. THIS IS RIDICULOUS FOR A BAD DOOR SENSOR THAT FORD HAS PUT BAD AND FAULTY SENSORS ON. I FEEL THAT I SHOULD NOT BE LIABLE FOR .THE FORD DEALERSHIP IN TOWN SAID, "THIS IS A PROBLEM WITH FORD FLEX". THIS DOOR AJAR SENSOR KEEPS LIGHTS ILLUMINATED DRAINING THE BATTERY, EVEN THOUGH THE DOOR IS SHUT. THIS KEEPS THE LIGHTS ON WHEN DRIVING, AND AT NIGHT MAKES IT VERY VERY HARD TO SEE AND DRIVE. THIS WILL CAUSE AN ACCIDENT DUE TO FAULTY DOOR SENSORS.

Aug 03, 2015

2013 FORD FLEX MODEL POS, REAR PASSENGER DOOR AJAR SENSOR WAS REPAIRED DUE TO BEING DEFECTIVE WHILE UNDER WARRANTY AROUND 32000 MILES I BELIEVE, AT ROUGHLY 45000 MILES THE DRIVERS DOOR SENSOR WAS STARTING TO FAIL, IT WOULD REQUIRE 2 SHUTS TO SHUT OFF. BATTERY KEPT DYING, GOT IT TESTED SAID GOOD BUT KEPT DYING, DID NOT THINK IT WAS A ISSUE WITH THE DOOR, BUT ONE NIGHT I WENT OUT TO GET SOMETHING FROM MY TRUCK AND WHAT DO YOU KNOW EVERY LIGHT IN THE THING IS ON. WHY? YOU ASK BECAUSE THE DRIVERS DOOR IS APPARENTLY AJAR, BUT ITS NOT. I REPLACED THE BATTERY THE MORNING BEFORE I SEEN THE LIGHTS ISSUE $200 GONE. CONTACTED FORD BY EMAIL RECIEVED NO RESPONSE, CONTACTED VIA FACEBOOK AND THEY RESPONDED THAT THEY WILL TRY TO HELP, RECIEVED A CALL THE NEXT DAY NOPE WE WONT HELP YOU. FOR A $45000 TRUCK IT SURE IS MADE OF LOW QUALITY MATERIAL. I WILL NOT BE RECOMMENDING FORD TO ANYONE. WORRIED THE AIRBAGS WONT DEPLOY PROPERLY IF THERE IS AN ACCIDENT, IF THE TRUCK THINKS THE DOOR IS OPEN. NOT TO MENTION THE FACT MY BATTERY WILL DIE ANYWHERE I STOP FOR A FEW HOURS.

Jul 23, 2015

TIRES,WHEELS

2 complaints

I FILED A COMPLAINT ON1/16/2014 OF MY BRAND NEW FORD FLEX HAVING A ISSUES WITH HANKOOK TIRES BEING IN THE RED AT 17,000 I FELT THESE TIRES WERE UNSAFE AND UNACCEPTABLE CLAIM NUMBER [XXX]. ON 1/16/2015 I WENT INTO DEALER FOR INSPECTION STICKER AND OIL CHANGE AND WAS TOLD AT 39,000 THE STEEL WAS SHOWING ON MY TIRES AND IT WOULDN'T PASS INSPECTION. THIS IS UNACCEPTABLE FOR A TIRE AND UNSAFE . HANKOOK WARRANTY ON THESE TIRES OUTSIDE OF FORD IS 60,000. STEEL SHOULD NOT BE SHOWING AT 39000 MILES HENCE TIRES HAD TO BE REPLACED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *TR

Jan 23, 2015

I LEASED A 2013 FORD FLEX, LIMITED, AWD, WITH THE ECO-BOOST ENGINE UPGRADE. MY WIFE SLID INTO THE LAWN MAKING A TURN ON OUR DRIVEWAY INTO THE GARAGE DUE TO THE LACK OF GRIP IN SNOW AND ICE OF THE HANKOOK OPTIOMO H426 TIRES. I PAID EXTRA FOR THE 2)' WHEEL AND TIRE UPGRADE. THE TIRES ARE LISTED ON THE WINDOW STICKER AS ALL SEASON TIRES. IN CHECKING SEVERAL OF THE RATING SERVICES, INCLUDING TIRE RACK, THESE TIRES ARE CONSIDERED UNSATISFACTORY IN WINTER DRIVING CONDITIONS AND MARGINAL FOR HYDROPLANING. IN ESSENCE, HANKOOK HAS PRODUCED A TIRE THAT CANNOT DO WHAT IT IS SUPPOSED TO DO. ONE PURCHASES A LARGE AWD SUV, WITH ALL-SEASON TIRES, TO BE ABLE TO DRIVE IN ALL TYPES OF WEATHER. I BELIEVE THAT HANKOOK HAS PRODUCED A PRODUCT THAT WILL EVENTUALLY CAUSE AN ACCIDENT. THESE TIRES ARE SO BAD, THAT THEY SHOULD BE RECALLED. I PURCHASED A $50,000 VEHICLE THAT WAS SOLD TO ME AS A YEAR ROUND CAR, WITHOUT THE NEED TO CHANGE TIRES FOR SNOW. THE RATING ON THE HANKOOKS IN THE SNOW IS ABOUT THE SAME AS TIRES SOLD AS SUMMER TIRES, NOT ALL-SEASONS. NEITHER FORD OR HANKOOK WILL DO ANYTHING, AS THEY DO NOT SEE A DEFECT. THE DEFECT IS THE PRODUCTION BY HANKOOK AND THE SELECTION BY FORD. I WOULD LIKE TO GET THESE TIRES OFF MY VEHICLE ASAP BEFORE SOMETHING HAPPENS. I SHOULD NOT HAVE TO SPEND $1000 OUT OF POCKET DUE TO A PRODUCT THAT DOES NOT DO WHAT IT SAYS IT WILL DO. *TR

Feb 12, 2014

STEERING,EXTERIOR LIGHTING

1 complaint

The contact owns a 2013 Ford Flex. The contact recently purchased the vehicle. When the vehicle was purchased, the dealer informed the contact that the vehicle had a failure with the steering wheel. The contact stated that while driving at various speeds, the steering wheel was difficult to maneuver. The message "Service Advancetrac" was displayed on the instrument panel, and an unknown message about the steering was displayed. In addition, while in reverse(R), the contact used force to turn the steering wheel. Most recently, the contact stated that when the turn signal lever was activated, the turn signal lever failed to stay down as intended. The contact had to hold the turn signal lever down to signal a right or left turn. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the dealer related the failure to NHTSA Campaign Number: 15V340000 (STEERING). However, the VIN was not included in the recall. The manufacturer was made aware of the issue, but no assistance was provided. The failure mileage was 131,785.

Oct 07, 2025

WHEELS

1 complaint

The contact owns a 2013 Ford Flex. The contact stated that the passenger’s side rear wheel was corroded and leaking air. The TPMS warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the wheel needed to be replaced. The wheel was not replaced, and the vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.

Jun 21, 2024

STEERING,SUSPENSION,POWER TRAIN

1 complaint

Steering locked up lower control arm snapped at the ball joint where it's connected to cv axel. Sent my car into the rails and nearly.killed me and my passenger.

Jun 13, 2024

Crash: 1

Injuries: 2

ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM

1 complaint

The contact owns a 2013 Ford Flex. The contact stated that the vehicle had experienced several electrical failures, including that door erroneously locking and unlocking and the Lane Departure safety feature malfunctioning. The vehicle was taken to the local dealer who determined that the electronic body control module was faulty. After removing and reinstalling the module, the vehicle was repaired. Additionally, while the vehicle was in for service, the mechanic discovered that the water pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was 120,000.

Dec 26, 2023

SUSPENSION,SERVICE BRAKES,ENGINE

1 complaint

Front tires look and stay really low no matter how much air is put in. It's leaking brake fluid. The emergency brake barley lock. Also transmission is horrible.

Aug 18, 2023

LANE DEPARTURE,BACK OVER PREVENTION

1 complaint

Rear view camera does not come on in reverse gear. It was looked at about 18 months ago and the dealership service manager said it was the camera that needed to be replaced. they also saw that the camera came on for a few seconds , then went off again. they tried it about five times ,on and off. they wanted to charge me $200.00 to diagnose the problem. so , here i am complaining to nhtsa about my vehicle's problem.

Jan 31, 2023

VEHICLE SPEED CONTROL

1 complaint

The contact owns a 2013 Ford Flex. The contact stated while driving 15 MPH, the vehicle accelerated unintendedly. The failure was intermittent. There was no warning light illuminated. The contact stated that the failure had been reoccurring. The vehicle was taken to an independent mechanic who informed the contact that they could not duplicate the failure. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 100,000.

Sep 09, 2022

STEERING,ENGINE

1 complaint

While driving, just as I turned my steering wheel; it got very stiff to turn. If I was not able to turn, I easily could have drove into someone's house, pedestrians or hit other vehicles both parked and driving on the road. Especially if I were going very much faster and didn't have as much strength as I do. A week before this happened, I got a quick flash of a message twice that read "AdvanceTrack needs service". But after that ine trip a week ago, it never popped back up and still hasn't. Other than that, no warning lights or codes xan be found. I made it home (less than a half mile away). After having it checked by 2 different mechanics, both said it was the electric steering and told me to check the recalls for my 2013 Ford Flex SEL. I found that my particular VIN did NOT have the 2 recalls that affected numerous Ford vehicles with Electric Steering, including THE SAME YEAR, MAKE AND MODEL of my Ford Flex. The recall is for the power steering. I've also seen numerous other posts on fordflex.net where this has affected many Ford Flex vehicles from 2009 to 2018 with electric steering. The other issue I had is a known recall for other Ford Flex vehicles, but not my VIN, just like the previous. I was driving on the highway when my dash starts beeping and flashing at me wiyh an overheating issue. I had to do my best to get off the highway. Thankfully I was stopped when this happened and not far from the turn I needed to get me and my car to safety. Turned out to be the internal water pump. It cost me around $2,000.00 to get it fixed.

Aug 10, 2022

FUEL SYSTEM, GASOLINE,ENGINE

1 complaint

The contact owns a 2013 Ford Flex. The contact stated that while his wife was driving at unknown speed, the vehicle stalled without warning. The vehicle was able to restart. The vehicle was taken to an independent mechanic where it was diagnosed that the spark plugs needed to be repaired. The vehicle was repaired however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the canister purge valve and throttle body assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact to contact NHTSA. The approximate failure mileage was 122,000.

Sep 20, 2021

SUSPENSION,ELECTRICAL SYSTEM

1 complaint

The contact owns a 2013 Ford Flex. The contact stated the alarm and sensors were activated without warning. The contact received notification of NHTSA campaign number: 20V072000 (Suspension) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 144,284. Parts distribution disconnect.

Jul 29, 2021

FUEL SYSTEM, GASOLINE,LATCHES/LOCKS/LINKAGES

1 complaint

The contact owns a 2013 Ford Flex. The contact stated that upon opening the front passenger’s and driver’s side doors, a loud grinding sound was coming from the dashboard. The contact also stated that both doors would intermittently fail to unlock upon depressing the unlock button. The contact also noticed that the vehicle was consuming fuel soon after refueling. The dealer was notified of the failure and the contact was informed that the Vin was not under recall. The manufacturer was not notified of the failure. The failure mileage was unknown.

Jun 10, 2021

AIR BAGS,UNKNOWN OR OTHER

1 complaint

WE HAVE 2 COMPLAINTS ABOUT THE AIRBAGS. I WAS DRIVING 65MPH ON HIGHWAY AND HIT A BEAR ON FRONT DRIVERS SIDE (AIRBAG DID NOT DEPLOY.) REPAIRED THE CAR. MY DAUGHTER WAS IN A HIGHWAY COLLISION REAR ENDED A PERSON AT 43 -45 MPH AIRBAGS DID NOT DEPLOY. INFORMED YESTERDAY THE CAR IS A TOTAL LOSS. SHE HAD HER GLASSES THROWN OFF HER FACE DASH WAS PUSHED BACK, TROOPER AND TOW TRUCK DRIVER WERE SHOCKED THEY DIDN'T GO OFF. SHE WAS NOT INJURED HAVING CONCUSSIVE SYMPTOMS. WE ALSO FOUND OUT THAT THE VIN DOES NOT MATCH THE INTERIOR OF THE CAR AS THEY WERE RUNNING THE SPECS OF THE VEHICLE. THE VIN IS SAYING THAT IT IS A CLOTH INTERIOR AND MY CAR HAS LEATHER INTERIOR. IF IT WAS AN UPGRADE IT SHOULD STILL BE ASSOCIATED WITH THE VIN OF THE CAR?*DT*JB

Apr 02, 2021

Crash: 1

Injuries: 1

LATCHES/LOCKS/LINKAGES,UNKNOWN OR OTHER

1 complaint

I HAVE A SAFETY CONCERN ON MY 2013 FORD FLEX VIN# [XXX] I HAD A RECALL REPLACED IN NOVEMBER 2020 FOR FRONT DRIVER SIDE DOOR LATCH. CUSTOMER SATISFACTION PROGRAM 19N09 AS SOON AS I GOT IN MY CAR AFTER THE REPLACED RECALL, THE PASSENGER DOOR LIGHT CAME ON SAYING IT WAS OPEN EVEN THOUGH IT WASN'T. I WENT BACK INSIDE AND ASKED ABOUT IT. THE SERVICE DEPARTMENT TOLD ME THAT IT WASN'T COVERED UNDER THE WARRANTY, THAT ONLY THE DRIVER SIDE WAS. IT WAS VERY STRANGE THAT IT HAPPENED TO POP UP DIRECTLY AFTER GETTING THE RECALL FOR THE DRIVER SIDE REPLACED. AS SOON AS I SAVE ENOUGH MONEY, I WILL GET IT FIXED BUT IF THE DRIVER SIDE HAD A WARRANTY, I FEEL THAT THE PASSENGER SIDE SHOULD TOO. THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Jan 13, 2021

FUEL SYSTEM, GASOLINE,POWER TRAIN,ELECTRICAL SYSTEM

1 complaint

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS IN TRAFFIC AND APPROACHING A HILL, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. THE CONTACT TO DEPRESSED THE BRAKE PEDAL WHICH FAILED TO ENGAGED PROPERLY. THE VEHICLE LOSS MOTIVE POWER AND DECELERATED. THE CONTACT PULLED OVER TO THE SHOULDER, PUMPED THE BRAKE PEDAL BRINGING THE VEHICLE TO A STOP. THE VEHICLE WAS TURNED OFF AND RESTARTED AND OPERATED AS DESIGNED. THE CONTACT STATED THAT ON SEVERAL OCCASIONS THE VEHICLE FAILED TO START-UP. ADDITIONALLY, THE BACK OVER PREVENTION CAMERA FAILED TO ILLUMINATE WHILE IN REVERSE. THE CONTACT STATED THAT THERE WERE UNKNOWN ELECTRICAL FAILURES ON THE INSIDE AND OUTSIDE OF THE CABIN OF THE VEHICLE. THE VEHICLE WAS TOWED TO CREST FORD OF NIANTIC (218 FLANDERS RD, NIANTIC, CT 06357, (860) 739-5403) TO BE DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE FUEL SENSOR AND ACL MODULATOR WERE REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED BY EMAIL. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000.

Nov 02, 2020

FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM

1 complaint

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE REAR BACK UP CAMERA WOULD GO BLANK, BECOME FUZZY OR DISPLAY IMAGES UPSIDE DOWN WHILE IN OPERATION. THE CONTACT ALSO STATED THAT A WARNING MESSAGE ON THE INSTRUMENT PANEL STATED THAT THE VEHICLE SHOULD BE TAKEN TO THE NEAREST DEALER. THE CONTACT ALSO STATED THAT WHILE DRIVING AT 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RESTARTED THE VEHICLE AND DROVE TO MCCANDLESS FORD MEADVILLE, INC. (433 BALDWIN ST, MEADVILLE, PA 16335) WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE FUEL MODULE. THE CONTACT HAD THE FUEL MODULE REPLACED OUT OF POCKET. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE BACK UP CAMERA WAS NOT REPAIRED OR REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000.

Oct 01, 2020

SERVICE BRAKES

1 complaint

THE BRAKES MAKE GRINDING NOISE AND SLIPPING HARD TO STOP MY BRAKE PADS AND ROTES PRETTY NEW WENT AND GOT NEW BRAKE PADS STILL SAME PROBLEM ESPECIALLY DURING HARDER BRAKING CAR NOT STOPPING THERE IS BRAKE FLUID AND EVERYTHING SEEMS TO BE IN TOP SHAPE BUT CAR WILL NOT BRAKE PROPERLY AND MAKE GRINDING NOISE

Jul 09, 2020

SEAT BELTS,SEATS

1 complaint

2ND ROW SEAT BELTS NOT WORKING OR BROKEN. DRIVER SIDE IS NOT LATCHING OR RETRACTING, SO NONE CAN USE THAT SEAT. PASSENGER SIDE THE BUCKLE COVER WONT STAY ON, AND IT HAS SOME SMALL SHARP OBJECTS THAT CAN CUT SOMEONE OR MY KIDS.

Jan 31, 2020

EXTERIOR LIGHTING,FUEL/PROPULSION SYSTEM

1 complaint

NOW REPLACING THE FUEL MODUAL SENSOR FOR THE 3RD TIME IN 5YRS. THIS IS A KNOWN ISSUE FOR OTHER FORD VEHICLES. CAR WILL NOT START AND NEEDS TO BE TOWED EACH TIME. FRONT PASSENGER DOOR SENSOR DOESN'T WORK AND INTERIOR LIGHT REMAINS ON UNTIL VEHICLE REACHES 10MPH. INTERIOR LIGHT WILL NOT TURN OFF AND BATTERY DRAINS.

Dec 11, 2019

FORWARD COLLISION AVOIDANCE

1 complaint

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE FORWARD COLLISION AVOIDANCE FEATURE FAILED INTERMITTENTLY BOTH WITH AND WITHOUT WARNING. THE SENSOR WAS ALSO CONNECTED TO THE VEHICLE'S CRUISE CONTROL, WHICH FAILED TO OPERATE WHEN THE SENSOR FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

Nov 13, 2019

SEAT BELTS,SEATS,FUEL/PROPULSION SYSTEM

1 complaint

FORD HAS ALREADY RECALLED THE FUEL PUMP REGULATOR MODULE ON CERTAIN VEHICLES AND MINE WAS NOT INCLUDED. FUEL PUMP REGULATOR MODULE LEFT MR AND DISABLED CHILE STRANDED ON HIGHWAY. NO HELP FROM FORD. PASSENGER DOOR SENSOR OUT, LIGHTS WON'T GO OFF INSIDE CAB UNTIL YOU REACH 10 MPH. IMPOSSIBLE TO SEE TO BACK UP AT NIGHT OR TO SEE OUT OF VEHICLE TO DRIVE. DRIVER SEAT WONT MOVE FORWARD OR BACKWARD IMPOSSIBLE TO GET IT TO MOVE. 2ND ROW DRIVER SIDE SEATBELT BROKEN FORD WONT REPAIR.

Oct 08, 2019

ELECTRONIC STABILITY CONTROL (ESC),ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

THE ENGINE STALLS WITHOUT WARNING WHILE DRIVING, EVEN ON HIGHWAY OR INTERSECTION OR FILLING GAS AND THE VEHICLE DON'T RESTART RIGHT AWAY ' ENGINE LIGHTS MISFIRE. AND ENGINE THROTTLE BODY SENSORS/OXYGEN SENSORS BROKE. HAVE FIXED WITHOUT RESOLVE TO ISSUES (RECURRENT). ON MULTIPLE DATES AND MULTIPLE TIMES A DAY.

Sep 30, 2019

ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER

1 complaint

HAVE HAD MULTIPLE DOOR LATCH/SENSOR ASSEMBLIES FAIL WHICH RESULTS IN: DOOR AJAR MESSAGE CONSTANTLY BEING GIVEN. THIS RESULTS IN DOME LIGHTING STAYING ON WHILE DOOR IS CLOSED AND DEPLETING THE BATTERY CAUSING AN UNMONITORED ELECTRICAL USE. IT ALSO IS A DISTRACTION TO THE DRIVER DUE TO BOTH THE WARNING LIGHT BUT ALSO THE AUDIO ALERT THAT PLAYS WHEN UNDER A CERTAIN SPEED TELLING YOU TO PARK AND CLOSE THE DOOR. THIS TAKES AWAY FROM OTHER POSSIBLE ALERTS THE CARS COULD GIVE YOU DUE TO OVERLY ALERTING THE DRIVER.

Aug 03, 2019

UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

MY 2013 FORD FLEX HAS HAD THE SAME ISSUE AS THE FORD EXPLORER. I PURCHASED THE VEHICLE NEW FROM SANDERSON FORD IN GLENDALE AZ AND NOTICED AFTER A HARD ACCELERATION WITH THE AIR CONDITIONING SET TO RECIRCULATE. THE DEALER STATED THEY COULD NOT RECREATE THE ISSUE AND I TOOK IT BACK HOME. YEARS PAST AND IT WAS TAKEN BACK AGAIN AND SAME THING THEY COULD NOT RE-CREATE DUE TO THERE WAS NO MECHANIC THAT COULD DRIVE IT AT HIGHER SPEEDS. I INCLUDED A FORD FLEX FORUM THAT EXPLAINS THE ISSUE AND SHOWS THAT IT DOES EXIST OUT THERE. PLEASE ADD THE FORD FLEX TO THE "RECALL" FIX OF THESE ISSUES. IN THE FEDERAL REGULATIONS UNDER 49 CFR 393.83 THE EXHAUST SHALL NOT LEAK / DISCHARGE SO THAT IT ENTERS A SLEEPER COMPARTMENT OF A TRUCK TRACTOR. WE HAVE THE SAME THING HERE THE EXHAUST LEAKS INTO THE COMPARTMENT OF WHERE THE DRIVER IS AT. HTTPS://WWW.FORDFLEX.NET/FORUMS/VIEWTOPIC.PHP?T=17923

Jul 29, 2019

POWER TRAIN,ENGINE

1 complaint

THERE IS CURRENTLY AN ISSUE WITH OUR ECOBOOST V6 TURBO CHARGER. THERE IS A OLD DRAIN TUBE LEAK THAT HAS BEEN IDENTIFIED THROUGH FORD AND IS A FIRE SAFETY ISSUE. THIS ISSUE HAS BEEN RECALLED FOR THE 2014 AND 2015 FORD FLEX WHICH IS IDENTICAL PARTS AS OUR VEHICLE BUT NEVER RECALLED. WOULD LIKE TO SEE THIS GET RECALLED BEFORE HARM IS HAD. THIS IS AN ONGOING LEAK THAT HAS GOTTEN WORSE OVER TIME.

Mar 06, 2019

STEERING,AIR BAGS

1 complaint

THERE IS A RECALL ON THE ELECTRONIC POWER STEERING FOR CERTAIN 2013 FORD FLEX'S. RECALL 15S18. THE MANUFACTURER SAYS THAT MINE DOES NOT QUALIFY FOR THE BUT THE VEHICLE HAS THE SAME SYMPTOMS AS THE RECALL CAMPAIGN. THE POWER STEERING WAS OUT ON MY VEHICLE, IT LOCKED UP AROUND A CURVE WHEN I WAS DOING ABOUT 50 MILES AN HOUR. THE VEHICLE WOULD NOT TURN RIGHT, I CROSSED A LANE OF ONCOMING TRAFFIC AND HIT A TREE ON SUNDAY 11 18 18. I WAS ON HIGHWAY 70 IN KINGSTON TENNESSEE, HEADED EASTBOUND. THE STEERING WHEEL IS VERY LOOSE AND IN A BIND AS IF THE STEERING WHEEL WAS LOCKED WITH KEYS OUT OF THE IGNITION. I HIT THE TREE DOING ABOUT 35 MPH TO 40 MPH WHEN STEERING BECAME INOP AND THE AIRBAGS DID NOT EVEN DEPLOY. I WAS FORTUNATE ENOUGH TO BE ABLE TO SLOW THE VEHICLE FROM 50 MPH TO AROUND 35 MILES AN HOUR BEFORE STRIKING THE TREE OR COULD'VEBEEN MUCH WORSE. I SUSTAINED SHOULDER INJURY AND CAN ONLY HOPE THAT THIS VEHICLE BECOMES PART OF THE RECALL BECAUSE I COULD HAVE VERY EASILY HIT SOMEBODY HEAD ON AND KILLED SOMEONE OR MYSELF. VERY THANKFUL TO BE HERE BUT THIS COULD HAVE EASILY COST ME MY LIFE.

Nov 20, 2018

Crash: 1

Injuries: 1

STEERING,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

CAR JUST DIES IN THE MIDDLE OF DRIVING AND THE STEERING SYSTEMLOCKS UP. THERE HAS BEEN A KNOWN RECALL FOR A FUEL CONTROL MODULE ON FORD FLEX, THERE IS ALSO KNOWN FUEL PUMP PROBLEMS WITH FORD MAKES AND MODELS. I HAVE LOST POWER TWICE. HAD AT THE MECHANIC LAST MONTH. COULD NOT GET IT TO DIE FOR AN ENTIRE WEEK IN THE SHOP. NOW IT IS DEAD IN A PARKING LOT AGAIN.

Oct 27, 2018

STEERING,SEAT BELTS

1 complaint

WELL I WAS DRIVING ON THE STREET AND A LIGHT COME UP SAID POWER STEERING SERVICE AFTER 10 SECONDS THE STEERING WHEEL WHEN SUPER HARD TO TURN AND TURN TO THE RIGHT SIDE THANK GOD I DID NOT HIT A CAR BUT I CALL TO THE DEALER I TELL THEM THERE WAS A RECALL FOR THE STEERING GEAR RACK AND THEY SAID NOT FOR MY CAR WHEN THIS IS HAPPENING AND ALL FORD FLEX 2013 THE PART COST $1300 BRAND NEW PLUS LABOR I DON'T KNOW WHAT TO DO AND THE SEAT BELT IS NOT WORKING PROPERLY

Jul 31, 2018

STEERING,SERVICE BRAKES,ENGINE

1 complaint

MY FORD FLEX STALLS WHILE DRIVING ANYWHERE FROM 10 MPH (IN RESIDENTIAL AREA) TO 80 MPH ON HIGHWAY. ELECTRICAL IS STILL WORKING THE ENGINE SHUTS OFF AND I LOSE CONTROL OF GAS/BRAKES. THREE WARNING SIGNS POP UP AT THE SAME TIME: CHECK BRAKE SYSTEM, COLLISION WARNING NOT AVAILABLE, AND SERVICE ADVANCE TRAC. ONCE I RESTART THE CAR, THE CODES WILL DISAPPEAR. THE PROBLEM WAS INTERMITTENT AT FIRST, BUT NOW IT'S OCCURRING MORE FREQUENTLY. I'M TOO SCARED TO DRIVE MY CAR NOW. FORD ISNT BEING MUCH HELP. I NEED HELP.

Jun 27, 2018

EXTERIOR LIGHTING,UNKNOWN OR OTHER

1 complaint

FAULTY DOOR SENSORS. DOOR AJAR LIGHT IS CONSTANTLY ON EVEN WHEN DOOR IS SHUT. MAKES IT HARD TO DRIVE AT NIGHT AS THE DOME LIGHT REMAINS ON FOR MINUTES AFTER DRIVING MAKING REDUCING VISIBILITY WHILE DRIVING. WITH THE DOOR AJAR LIGHT CONSTANTLY ON, MAKES IT DIFFICULT TO DETERMINE WHETHER THE DOOR IS OPEN OR CLOSED. DUE TO THE DOOR AJAR LIGHT, THE DOME LIGHT CONSTANTLY REMAINS CAUSING EXCESSIVE WEAR ON THE BATTERY. FIXED ONE SENSOR ALREADY, NOW ANOTHER DOOR SENSOR IS CAUSING THE PROBLEM, ALONG WITH MY TRUNK SENSOR MALFUNCTIONING EVERY TIME I HIT ANY LITTLE BUMP. THE LIGHTS COME ON AS SOON AS WE START THE CAR, WHETHER MOVING OR PARKED.

May 16, 2018

EXTERIOR LIGHTING,UNKNOWN OR OTHER,SERVICE BRAKES

1 complaint

BOTH OF THE TAIL LIGHTS HAVE WATER INTRUSION ABOUT 3 0Z OF WATER WITHIN THE CHAMBER. I HAVE REPLACED LIGHTS SEVERAL TIMES.SHORTENING OUT WHICH HAS CAUSED A PROBLEM WITH SAFETY AND TRAFFIC VIOLATIONS.

Mar 20, 2018

Injuries: 1

UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

1 complaint

VEHICLE IS NOT GETTING ANY GAS DO TO FAULTY FUEL PUMP, ALARM KEEPS GOING OFF, THIRD TIME REPLACING LATCH, ONE TWICE,

Jan 13, 2018

EXTERIOR LIGHTING,STRUCTURE

1 complaint

PASSENGER SIDE DOORS GIVE FALSE DOOR AJAR NOTIFICATIONS. FIRST OCCURRENCE WAS REPAIRED JUNE 2017. REAR PASSENGER DOOR NOW SHOWS THE NOTIFICATION AS OF NOVEMBER 2017. FALSE NOTIFICATION LEADS TO DOME LIGHTING AND EXTERIOR LIGHTS STAYING ON. BATTERY WAS DRAINED AND REPLACED IN JUNE 2017. DOORS FAIL TO LOCK USING AUTOMATIC DOOR LOCK WHILE IN MOTION. DEALER DETERMINED IT WAS A FAULTY DOOR LATCH ASSEMBLY WHICH SEEMS TO BE IMPACTING OTHER FORD VEHICLES.

Nov 09, 2017

ELECTRICAL SYSTEM,STRUCTURE,LATCHES/LOCKS/LINKAGES

1 complaint

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, ALL THE VEHICLE DOORS FAILED TO LOCK. THE CONTACT ALSO STATED THAT THE DOME LIGHT WAS CONSTANTLY ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT PASSENGER SIDE DOOR MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE BATTERY TO THE VEHICLE HAD TO BE REPLACED TWICE DUE TO THE FAILURE. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, THEY FILED A COMPLAINT WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000. THE VIN WAS INVALID.

Oct 12, 2017

POWER TRAIN,UNKNOWN OR OTHER,ENGINE

1 complaint

AS I'M DRIVING THE CHECK ENGINE LIGHT TURNS ON AND IT SLOWS DOWN MY CAR TO TWO MILES PER HOUR ONCE I TURN IT BACK OFF AND BACK ON IT STARTS WORKING AGAIN BUT AS SOON AS I DRIVE FOR A COUPLE OF MILES OR NOT EVEN A COUPLE OF MINUTES THE LIGHT COMES BACK ON AND MY CAR GO STRAIGHT TO DRIVING TO MILES PER HOUR I WANT TO KNOW WHAT COULD BE WRONG WITH THIS AND WHY IS IT DOING IT

Oct 09, 2017

VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

SERVICE ADVANCETRAC AND COLLISION WARNING NOT AVAILABLE NOTIFICATIONS PRESENT WHEN DRIVING, SPECIFICALLY OCCURRING WHEN TURNING. FORD DEALERSHIP INDICATED THE POWER STEERING CONTROL MODULE (PSCM) WAS DETECTING A MOTOR POSITION SENSOR FAULT AND RECOMMENDED REPLACEMENT OF ELECTRONIC STEERING GEAR. I SPOKE WITH FORD CUSTOMER SERVICE AND THE GRAND LEDGE MICHIGAN FORD DEALERSHIP REGARDING RECALL SAFETY RECALL 15S18 AND BOTH INDICATED THAT MY VIN WAS NOT INCLUDED IN THE RECALL. I WOULD LIKE TO FIND OUT IF MY VIN MAY HAVE BEEN IMPROPERLY EXCLUDED FROM THE RECALL IF THE RECALL STATES FORD FLEX MODELS 2011-2013 ASSEMBLED IN OAKVILLE FOR ALL ENGINES.

Aug 18, 2017

STEERING,UNKNOWN OR OTHER,SERVICE BRAKES

1 complaint

I PLACED THE SUV IN PARK, TURNED IT OFF (THE CAR WAS STATIONARY). AS I LEANED ON THE VEHICLE TO GET OUT OF IT, I NOTICE IT ROLLED BACK. BECAUSE IT WAS UNUSUAL, I PUSH ON THE CAR FRAME TO ENSURE EVERYTHING WAS OKAY. WHEN I PUSHED THE VEHICLE, IT CONTINUED TO ROLL OUT OF MY GARAGE. I HAD TO RUN AND JUMP IN THE CAR, RESTART IT, AND PUT IN IN THE PARK POSITION AGAIN. THIS CAUSED GREAT CONCERN FOR ME BECAUSE MY SMALL CHILDREN WERE IN THE CAR. AFTER THIS OCCURRED, I CALLED FORD TO REPORT IT. RECENTLY, I'VE DONE RESEARCH AND REALIZED THAT SOME OF THE 2012-2014 FORD FLEX VEHICLES WERE RECALLED DUE TO THIS PROBLEM. HTTP://FOX6NOW.COM/2014/08/14/FORD-RECALL-YOUR-CAR-COULD-ROLL-AWAY-EVEN-IF-ITS-PARKED/. WHEN I CALLED FORD TO REPORT, I SPECIFICALLY ASKED THEM DID THEY HAVE ANY KNOWLEDGE OF THE VEHICLE BEING IN PARK BUT DISENGAGING AND ROLLING AND THE RESPONSE I RECEIVED WAS NO. THE PERSON SUGGESTED I PUT THE EMERGENCY BRAKE ON UNTIL I COULD FIGURE OUT WHAT WAS WRONG. THIS SEEMS TO HAVE NOT BEEN THE TRUTH AS THERE WAS A RECALL FOR THIS PROBLEM IN 2014. ALTHOUGH MY VEHICLE WAS NOT INCLUDED IN THAT RECALL, I AM HAVING THAT PROBLEM.

May 22, 2017

UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM

1 complaint

THE VEHICLE WAS STATIONARY, WOULD NOT TURN OVER TO START. IT WOULD STALL. LIGHTS AND ELECTRICAL WOULD COME ON. THIS HAS HAPPENED THREE TIMES. ITS A CONCERN AND SAFETY ISSUE WITH THE FUEL PUMP AS BELIEVED BY THE REFERENCE OF THIS SITE RECALL.

Apr 17, 2017

ELECTRICAL SYSTEM,SEATS,UNKNOWN OR OTHER

1 complaint

I AM HAVING MULTIPLE PROBLEMS WITH THIS VEHICLE! FIRST AND MOST IMPORTANT IS DOOR LATCHES ARE NOT READING CLOSED WHICH DISALLOWS SAFETY LOCK DURING OPERATION OF THE VEHICLE. I ALSO BELIEVE THIS MIGHT BE THE REASON THE ALARM/PANIC RANDOMLY AND QUITE OFTEN GOES OFF. SECONDLY THE THIRD ROW SEATS NO LONGER OPERATE CORRECTLY FROM THE PANEL IN THE REAR CARGO AREA. IT CLICKS AND TRY'S TO MOVE BUT WILL ALWAYS RETURN TO THE NORMAL POSITION MAKING IT IMPOSSIBLE TO USE THEM TO ALLOW EXTRA STORAGE SPACE. LASTLY THE TRACTION ASSIST IS VERY ERRATIC WHEN DRIVING IN SNOW WHICH MAKES THIS VEHICLE LESS THEN DESIRABLE TO DRIVE IN THE SNOW, EVEN WITH THE CONTROL ASSIST OFF IT HANDLES VERY POORLY IN ICY/SNOWY CONDITIONS. OVERALL I HATE THIS CAR IF I WASN'T UPSIDE DOWN IN IT WOULD BE GONE ASAP.

Mar 31, 2017

ELECTRICAL SYSTEM,STRUCTURE,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

THIS 2013 FORD FLEX HAS EXPERIENCED SEVERAL ELECTRICAL, MECHANICAL, AND LIGHTING ISSUES. ALL 5 DOOR LATCHES, DOOR SENSORS, CAR'S ALARM SYSTEM, AND BATTERY HAS FAILED. THE CAR'S BCM HAS REPORTED INTERMITTENT DOOR AJAR ALARMS. THIS EFFECTS THE CAR'S DOOR LOCKS AS WELL AS THE CAR'S DOME LIGHT AND CAR'S ALARM SYSTEM. AT NO POINT WILL THE CAR'S DOORS LOCK WHILE THE CAR IS IN DRIVE. SO ANY CHILD CAN OPEN UP A DOOR WHILE THE CAR IS IN MOTION. THE DOME LIGHT COMES ON CAUSING A VISION GLARE AT NIGHT. TWICE MY WIFE HAS ALMOST PULLED OUT IN FRONT OF ONCOMING MOTORIS AT NIGHT, DO TO THE LIGHT GLARE WITHIN THE CAR. BECAUSE THE CAR'S DOME LIGHT COMES ON INTERMITTENTLY, THE CAR'S BATTERY DRAINS DOWN WHILE PARKED. YOU CANNOT SET THE CAR'S ALARM WITHOUT THE DOOR SENSORS SETTING THE CAR'S ALARM SYSTEM OFF. MY LOCAL FORD DEALERSHIP HAS REPLACED ALL 5 DOOR LATCHES AND SENSORS, THE CAR BATTERY, AND THE BCM AT A FINANCIAL LOSS TO ME AT $1700.00. AT NO POINT HAS FORD OFFERED TO HELP WITH THESE ISSUES. NOW...IT'S TIME FOR THE NHTSA TO ACT AND HELP PROTECT THE CONSUMERS BEFORE A TRAGEDY STRIKES. LUCKILY....I HAD THE MONEY TO FIX THESE ISSUES TO PROTECT MY FAMILY OF SIX. THANK YOU!

Mar 08, 2017

STRUCTURE,UNKNOWN OR OTHER

1 complaint

REAR DOOR SENSORS DO NOT CONFIRM THAT THE REAR DOORS ARE CLOSED AND WILL NOT SIGNAL DOORS TO LOCK WHEN VEHICLE IS IN GEAR, CREATING THE POTENTIAL FOR A DOOR TO BE OPENED INADVERTENTLY WHILE IN MOTION. ALSO RELATED, BECAUSE THE DOORS ARE CONSTANTLY READING AJAR, THE INTERIOR COURTESY LIGHTS WILL COME ON WITH THE DOORS SHUT AND WILL RUN DOWN THE BATTERY. FORD HAS NOT MADE A REPAIR AVAILABLE

Sep 14, 2016

ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE

1 complaint

ITHE INTERIOR LIGHTS STAYED ON, DOOR SENSORS MALFUNCTIONED, ENGINE POWER WENT OFF, AND ALARM WOULD GO ON INTERMITTANTLY. THESE PROBLEMS HAPPENED WHILE THE CAR WAS MOVING AND WHEN IT WAS PARKED.

Aug 05, 2016

SEAT BELTS,STRUCTURE

1 complaint

PASSENGER DOOR SENSOR IS TELLING THE INSTRUMENT PANEL THAT THE DOOR IS OPEN WHEN IT IS SHUT. IT WILL NOT AUTOMATICALLY LOCK OR ALLOW ME TO LOCK THE DOOR WHEN CAR IS IN MOTION (IT POPS BACK UP). WHEN MOTOR IS TURNED OFF THE INTERIOR LIGHTS STAY ON. FOR A LONG TIME INDICATING THAT THE DOOR IS NOT SHUT. THE FREQUENCY OF THIS PROBLEM HAS WORSENED OVER THE PAST FEW MONTHS. AND NOW THE SEATBELT LATCH DOESNT WORK PROPERLY

Mar 30, 2016

ELECTRICAL SYSTEM,INTERIOR LIGHTING

1 complaint

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE INTERIOR LIGHTING REMAINED ILLUMINATED AFTER THE VEHICLE WAS SHUT OFF. IN ADDITION, THE DOOR AJAR WARNING INDICATOR ILLUMINATED AND THE INTERIOR LIGHTING WOULD SPORADICALLY ILLUMINATE EVEN WITH NO DRIVER OR PASSENGER IN THE VEHICLE. THE CONTACT ALSO STATED THE VEHICLE HAD DIFFICULTY LOCKING WHILE THE LIGHTS WERE ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR MANUFACTURER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000. UPDATED 04/20/16*LJ CONSUMER ALSO STATED REAR LIGHT POWER LOCKS AS WELL UPDATED 6/6/18*JB

Feb 25, 2016

ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES,VISIBILITY/WIPER

1 complaint

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE PASSENGER, DRIVER, AND LIFTGATE DOOR SENSORS WERE CONSTANTLY ILLUMINATED. THE CONTACT STATED THAT THE DOORS WERE CONSTANTLY UNLOCKED DUE TO THE FAILURE. IN ADDITION, THE WINDSHIELD WIPERS WERE CONSTANTLY ACTIVATED DESPITE THE WEATHER CONDITIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH SENSORS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000.

Nov 16, 2015

EXTERIOR LIGHTING,UNKNOWN OR OTHER,EQUIPMENT ADAPTIVE/MOBILITY

1 complaint

I HAVE A 2013 FORD FLEX SEL WITH 60K+ MILES ORIGINALLY PURCHASED WITH 13K MILES IN 2013. I HAVE HAD MAJOR PROBLEMS WITH MY DOOR LATCH. I HAVE HAD ISSUES WITH ALL DOORS WITH THE EXCEPTION OF MY LEFT BACK DOOR. I HAVE HAD THIS ISSUE LOOKED AT MULTIPLE TIMES AT THE FORD DEALERSHIP WITH MOST RECENTLY THIS PAST WEEKEND. THE MECHANIC ATTEMPTED TO CLEAN MY DOOR LATCHES ON THE PASSENGER SIDE (FRONT AND BACK) DOORS AND THE LIGHT WENT OFF FOR ABOUT 2 HOURS. THIS IS A MAJOR SAFETY ISSUE. I AM UNABLE TO LOCK MY DOORS. I HAVE TO MANUALLY LOOK EACH DOOR BY ROLLING DOWN MY WINDOWS AND GETTING OUT AND MANUALLY PUSHING DOWN THE LOCK. HOWEVER, WHILE DRIVING MY DOOR AJAR LIGHT WILL COME BACK ON AS WELL AS MY INSIDE LIGHTS,MY DOORS WILL AUTOMATICALLY UNLOCK. I CAN'T TURN MY ALARM ON AND 75% OF THE TIME LEAVE MY DOORS UNLOCKED. I ASSUME MY DOOR IS PROMPTED AS IF SOMEONE IS TRYING TO OPEN MY DOOR WHEN MY CAR IS OFF WHICH IN RETURN CAUSES MY ALARM TO GO OFF. IT HAS BEEN MANY TIMES WHEN I HAVE WENT TO THE PARKING GARAGE AND MY LIGHTS ARE FLASHING, OR I GET A CALL THAT MY ALARM IS GOING OFF, OR I AM AWAKENED/STARTLED IN MY HOUSE WHEN IT GOES OFF IN THE GARAGE. MY CONCERN AND FEAR IS THAT SOMEONE WILL OPEN MY DOOR WHILE IM DRIVING/STOPPED AT A STOP SIGN OR RED LIGHT. I HAVE ALREADY REPLACED MY BATTERY AND I'M SURE IT WAS DUE TO MY ALARMS CONSTATNLY GOING OFF OR DOME LIGHT/DASH BOARD COMING ON ACCORDING TO MY LOCAL FORD DEALERSHIP IT IS A LONG WAIT ON THE NEW AND IMPROVED REPLACEMENT LATCH. I HAVE SCHEDULEDTO TAKE MY CAR BACK YET AGAIN NEXT MONDAY TO SEE IF I CAN GET ON THE LIST FOR A NEW LATCH. I AM VERY DISPLEASED WITH HOW FORD IS HANDLING THIS ISSUE. I CALLED THEM TODAY TO SEE IF THEY COULD GIVE ME STEPS ON HOW TO OVERRIDE THE DOOR LOCKS WITH NO SUCCESS. IWAS TOLD TO GET IT REPAIRED AND IF THEY DECIDE TO RECALL I'LL GET A REFUND!

Sep 22, 2015

ELECTRICAL SYSTEM,VISIBILITY/WIPER

1 complaint

2013 FORD FLEX DOOR AJAR LIGHT STAYS ON WHEN DOORS ARE SHUT. DRIVER DOOR AND REAR PASSENGER DOOR HAVE THE SAME ISSUE. DOME LIGHTS STAY ON DURING INITIAL REVERSE OF VEHICLE CAUSING ZERO VISIBILITY OUT REAR OF VEHICLE INCLUDING SIDE MIRRORS AND REAR VIEW MIRROR. MULTIPLE INSTANCES OF NEAR MISSES DUE TO LOSS OF VISIBILITY.

Sep 14, 2015

POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE

1 complaint

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE VEHICLE HAD A SUDDEN DRASTIC REDUCTION IN SPEED. UPON MAKING A LEFT OR RIGHT TURN, THE VEHICLE SEEMED AS IF IT WOULD STALL. THE VEHICLE WAS TAKEN TO THREE DIFFERENT AUTHORIZED DEALERS, BUT THEY WERE NOT ABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE MANUFACTURER WAS UNABLE TO PROVIDE A PERMANENT REMEDY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 13,000.... .UPDATED 08/18/15 *BF UPDATED 08/26/15. *JB

Apr 09, 2015

STRUCTURE,EQUIPMENT ADAPTIVE/MOBILITY

1 complaint

DRIVER SIDE DOOR AND RIGHT BACK PASSENGER AJAR DOOR. IT SAYS ITS OPEN WHEN ITS RUNNING. TOTALLY UNSAFE FOR MY KIDS WHO RIDE IN THE BACK. SINCE I BOUGHT THIS VEHICLE TO HAVE A BETTER COMFORT WITH MY FAMILY AND DRIVE THEM TO THEIR SCHOOL, SOCCER PRACTICES AND GAMES. :( TOTAL DISAPPOINTMENT BOUT THIS ISSUE. WHEN FORD CHARGES ME AROUND $500.00 TO FIX IT, WHEN SUPPOSED TO BE A RECALL FOR FAULTY LATCH.. *TR

Feb 20, 2015

FUEL SYSTEM, DIESEL,ENGINE

1 complaint

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT A UNKNOWN SENSOR AND THE FUEL PUMP FAILED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,200. UPDATED 2/24/15*CN UPDATED 9/12/2017*CN

Jan 02, 2015

ENGINE AND ENGINE COOLING,STRUCTURE

1 complaint

UPON HARD ACCELERATION EXHAUST FUMES ENTER THE PASSENGER COMPARTMENT. GO TO HTTP://FORDFLEXFORUM/TOPIC/596-FUMES-IN-CABIN/PAGE-2 FOR ACTUAL CARBON MONOXIDE CONCENTRATIONS TEST RESULTS PERFORMED BY A FIRE DEPARTMENT. *TR

May 22, 2014

STEERING,SUSPENSION,STRUCTURE,WHEELS

1 complaint

I WAS TURNING A CORNER AND SOMETHING POPPED AND THE CAR WOULD NOT STEER. THE ONLY THING THAT STOPPED THE CAR WAS THE CURVE, AS I WAS MAKING THE TURN, AND THAT CAUSED A LOT OF DAMAGE. SUTTON FORD LINCOLN IN MATTESON, IL SAID THEY WOULD NOT REPAIR THE DAMAGES CAUSED BY THE LEMON-FORD-FLEX THAT WAS SOLD TO ME BECAUSE THE VEHICLE WAS 300 MILES OUT OF THE WARRANTY. SUTTON FORD LINCOLN IN MATTESON, IL THAN SAID IT WOULD HAVE TO BE REPORTED TO INSURANCE. SO I REPORTED IT TO INSURANCE AND THE REPAIR SHOP, THAT WAS REPAIRING THE DAMAGES, SAID THEY FOUND DAMAGE TO THE RADIATOR (1,500 DOLLARS WORTH OF DAMAGES) WHICH COULD NOT HAVE BEEN CAUSED BY THE CAR HITTING THE CURVE. AND THAT IT LOOKED LIKE SUTTON FORD LINCOLN IN MATTESON, IL RAISED THE CAR INAPPROPRIATELY AND CAUSED THE RADIATOR DAMAGE. THE REPAIR COMPANY SAID, SINCE THE ORIGINAL PLACE WHERE THE FLEX WAS TOWED TO (SUTTON FORD LINCOLN IN MATTESON, IL) WAS LOCATED RIGHT BEHIND THEM (ACROSS THE ALLEY), SUTTON FORD LINCOLN IN MATTESON, IL CAUSED THE DAMAGE. AND OF COURSE, SUTTON FORD LINCOLN IN MATTESON, IL DENIED IT AND WOULD NOT PAY FOR THE DAMAGES. BUYER BEWARE - DO NOT DO BUSINESS WITH SUTTON FORD LINCOLN IN MATTESON, IL. BUYER BEWARE - DO NOT BUY A FORD AND IF YOU DO, DO NOT GO TO SUTTON FORD LINCOLN IN MATTESON, IL. *TR

Nov 19, 2013

Crash: 1

ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE

1 complaint

MY VEHICLE MOTOR QUIT ABOUT A MILE FROM MY HOME AND I COASTED TO THE SIDE OF THE ROAD AND TRIED TO RESTART THE MOTOR. THE SMELL OF GAS BECAME VERY STRONG AND I GOT OUT AND COULD SEE WHERE A STREAM OF GAS HAD STARTED 50 YARDS BACK ON THE STREET AND A PUDDLE WAS UNDER THE GAS TANK. I GOT THE HECK OUT OF THERE AND CALLED FORD ROAD ASSISTANCE. THE VEHICLE WAS TRANSPORTED TO THE FORD DEALER.THE SAFETY RECALL 13S04 FOR REPLACING THE FUEL PUMP HAD BEEN PERFORMED ABOUT A MONTH AGO AND 1000 MILES AGO. THE DEALER HAD NOT INSTALL THE O RING SEAL PROPERLY. THEY DID IT AGAIN AND SAY IT IS GOOD TO DRIVE. I AM NOT SO SURE. *TR

Oct 18, 2013

AIR BAGS,SEAT BELTS

1 complaint

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT WAS DRIVING 20 MPH WHEN ANOTHER VEHICLE CRASHED INTO THE PASSENGER'S SIDE OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN THE CONTACT, WHO WAS DRIVING AT THE TIME OF THE INCIDENT. THE CONTACT WAS THROWN UNDER THE STEERING WHEEL AND SUSTAINED INJURIES TO THE RIBS AS A RESULT. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A SALVAGE YARD. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,000. THE VIN WAS NOT AVAILABLE.

Aug 30, 2013

Crash: 1

Injuries: 1

ENGINE AND ENGINE COOLING

1 complaint

ON 7/20/13 I DROPPED OFF THE FLEX AT THE DEALER FOR THE TIMELY SERVICE AND ALSO TO HAVE THE A/C CHECKED. FOR ABOUT 2 MONTHS A TERRIBLE ODOR HAS BEEN COMING FROM THE A/C AND AFTER THE CAR WAS UNUSED FOR A DAY, THE ODOR WAS UNBEARABLE WHEN WE TURNED ON THE CAR A/C. ON 7/22/13 AT THE END OF THE WORK DAY, THE SERVICE DEPT CALLED STATING ALL WORK WAS COMPLETED, THAT THE A/C WAS WORKING PROPERLY AND THAT THERE WAS NO A/C PROBLEMS TO REPAIR. WHEN I AGAIN INFORMED THEM ABOUT THE TERRIBLE ODOR, I WAS INFORMED THAT THE FLEX HAS A PROBLEM WITH MILDEW IN THE A/C BUT THAT THERE WAS ABSOLUTELY NOTHING THEY COULD DO TO FIX THE PROBLEM. I DID NOT PICK UP MY CAR FROM SERVICE AND CALLED THE SERVICE MANAGER TO INFORM HIM/HER OF WHAT I WAS TOLD BY THE SERVICE ADVISOR.THE SERVICE MANAGER AGREED THAT THIS WAS A PROBLEM WITH THE FORD FLEX A/C, THAT FORD WAS AWARE OF THIS A/C ISSUE AS OF A YEAR AGO, BUT THAT THERE WAS NO SOLUTION TO THE PROBLEM. I IMMEDIATELY CALLED FORD CUSTOMER SERVICE. I WAS INFORMED THAT A REGIONAL REP WOULD CALL ME IN TWO DAYS. I SAID THAT I COULD NOT PICK UP THE CAR AS MY DAUGHTER SUFFERS FROM UPPER RESPIRATORY AILMENTS AND THAT I WOULD NOT PICK UP THE CAR UNTIL THE MOLD AND MILDEW WAS REMOVED AND THE PROBLEM FIXED. I INFORMED THEM THAT I NEEDED A CAR IN THE MEANTIME TO GHETTO WORK, ETC. I WAS TOLD THAT THEY COULD NOT GIVE ME A LOANER AND THAT I SHOULD GET A RENTAL CAR AT MY OWN EXPENSE AND THAT THERE MAY, OR MAY NOT, BE A POSSIBILITY OF A REFUND FOR THE RENTAL EXPENSE. I AM CURIOUS IF ANYONE ELSE HAS HAD THIS A/C PROBLEM WITH FORD AND IT WAS CORRECTED? *TR

Jul 23, 2013

2013 FORD Flex Problems & Complaints

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