How many problems does the 2014 FORD Flex have?

The 2014 FORD Flex currently has 242 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2014 FORD Flex?

The most common problems reported for the 2014 FORD Flex are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2014 FORD Flex problem data come from?

All problem and complaint data for the 2014 FORD Flex comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

2014 FORD Flex Problems

STEERING

49 complaints

Auto “steering assist failure” occurred, very difficult to steer, very dangerous and could have caused wreak if actively driving when it failed. Dash light indicates steering assist failure. Appears this is an ungoing problem with ford flex vehicles since 2010 I do not see recall for my 2014 flex but same issues had recalls for flex up to 2013. I am reporting due that I believe this is a very serious issue on ford flex vehicles and has great potential to cause severe accident if occurring while driving. I believe there should be recalls for this issue requiring Ford to repair the safety risk.

Oct 28, 2025

The power steering system failed and requires brute force to turn the wheel. The software system was reflashed but this did not fix the problem. There was a recall for this issue from 2011-2013, but not for our year. There is not a warning light on.

Jul 15, 2025

Driving along and all of a sudden steering will be very difficult to turn - and there is play in the steering wheel. Not being able to turn safely, puts my family at risk. There are no warning lights or alarms that have shown up.

May 09, 2025

2 times now within 6 months my power steering has gone out. This is not power steering that makes it hard to steer. This is power steering going out which locks the steering wheel and leaves it impossible to steer the car. Fortunately I have been at home when this has happened and not on the road. I have managed to get it back after restarting the car several times, but I did not want to chance it. The first time I had it repaired at the dealer and thought it would no longer be an issue. I was so surprised and scared that it happened again. I was planning a long distance trip next week. I am so glad it didn't happen on the road. I paid just under 1000 dollars last time and thought it was fixed. The dealer said it is a different code this time and it will now be 3500 to fix the power assist failure. I looked online and I see others with Fords have this issue. My vehicle type was recalled for 2011-2013, but not my year - 2014. I am hoping you will look at this see there are safey issues. Thank you.

Mar 12, 2025

I was pulling out of my work parking lot and my power steering cut out completely. A warning came up on my dash saying something along the lines of steering assist system fault. I was able to get it back into the parking lot but had to really force the steering wheel. After turning the flex off and back on again everything worked fine. I was very fortunate to be driving at low speed at the time. Most of my driving is on a highway or the turnpike and could have been extremely dangerous. I had a shop look everything over and they weren't able to find any issues which has be constantly concerned that it could happen again at any time.

Feb 26, 2025

+ 44 more complaints for this component

FUEL/PROPULSION SYSTEM

33 complaints

fuel pump relay module. Vehicle shut off during driving without warning forcing panic and moving to side of road and had to tow vehicle. No incident happened but after replacement no longer had issue.

Apr 28, 2024

Failure of the vehicle to restart and idle. Vehicle began to slow down, wouldn’t hold cruise speed setting, while driving on the highway; after exiting the Interstate in rural Colorado, it stalled completely. Dealer diagnosed a fuel pump control module failed and result is car only starts, short 8 second run, and shuts off. Replacement module solved the issue on my Ford Flex. Some Flex and similar models were issued recall for this item. Ford contacted, our Flex vin number is not on the recall as issued.

Oct 11, 2022

VEHICLE CRANKS BUT WON'T START. CODE READER READS P0627 FUEL PUMP CONTROL CIRCUIT OPEN. THE VEHICLE WAS IN MOTION AND THEN STOPPED. I HAD MY TANK ALMOST FULL.

Mar 12, 2021

MY "FUEL PUMP MODULE" ON MY NON ECO BOOST 3.5 SUDDENLY STOPPED FUNCTIONING. THE SAME MODULE WAS RECALLED ON THE ECO BOOST 3.5 ENGINE. I HAD JUST DRIVEN 800 PLUS MILES IN TWO DAYS AND THE ENGINE WORKED PERFECTLY. TWO DAYS LATER, IT WOULD NOT START, WHILE PARKED IN THE DRIVEWAY. A DAY LATER IT STARTED. A DAY AFTER THAT IT WOULD NOT START, AGAIN WHILE PARKED. I GOOGLED THE PROBLEM AND REPLACED THE PART, AND IT HAS WORKED PERFECTLY EVER SINCE. IT WOULD HAVE BEEN A REAL ISSUE IF IT HAD FAILED WHILE DRIVING THROUGH WEST TEXAS DURING THE SUB ZERO FREEZING TEMPS.

Feb 22, 2021

CAR WAS LEAKING FUEL FROM UNDERNEATH. *TR

Apr 15, 2020

+ 28 more complaints for this component

ELECTRICAL SYSTEM

23 complaints

Rear camera view is inverted or not displayed when reversing. Unsafe to back vehicle due to this failure. Has not been diagnosed/repaired by a service center. Has not functioned properly for 7-8 years.

Sep 11, 2025

Rear back up camera has stopped working

Apr 23, 2025

Rear backup camera not working or distorted. This has a recall on the 2019 Ford Flex but none of the other years. If you look into this, this has been a major issue since 2013 with all of the Ford Flex vehicles.

Jan 07, 2025

Front Control Interface Module failure resulting in unresponsive climate controls and audio. The issue starts with the audio stopping, followed by the HVAC turning off and then followed by defrosters turning on full blast. No warning prior to these turning off. Safety issue is the full on heaters happened on a 90+ degree day with a full car. With windows down, the heat and humidity inside and outside the vehicle rose to unsafe levels. Initial diagnosis was a software update, then a PCM replacement and finally Front Control Interface Module replacement.

Jul 26, 2023

The contact owns a 2014 Ford Flex. The contact stated that the dealer had previously replaced the master window switch; however, the failure recurred, preventing all four windows from rolling up or down as well as the sunroof from opening. The vehicle was taken to the dealer where it was diagnosed that the body control module (BCM) needed to be replaced; however, the part was no longer manufactured. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 95,000.

Aug 01, 2022

+ 18 more complaints for this component

SUSPENSION

18 complaints

The vehicle was repaired under recall 20V-072. This was for the rear suspension toe link. The replacement rear suspension toe link on the right side has cracked. This was discovered when the right rear wheel was removed for tire replacement. I have a photo of the failed toe link part.

Mar 22, 2022

This vehicle has been on the recall list since Feb of 2020, every ,it was taken to Tamiami Ford Inc., in Naples Fl. about 4 or 5 times since I was notified by Car Fax a couple years ago and they always say the same thing " We dont gave the part ". So what is a customer supposed to do? But when I pay them for servicing the vehicle there are no problems having the Part.

Feb 15, 2022

I TOOK MY FORD FLEX IN FOR A RECALL FOR THE REAR TOE LINKS ON 1/6/21 AT 55,000 MILES SINCE THE RECALL WAS OPEN FOR MY CAR. EVEN THOUGH I WAS NOT EXPERIENCING ANY ISSUES. WHILE DRIVING MY CAR ON MAY 1, THE REAR WOULD SWAY ON ME AND I DIDN'T FEEL SAFE. I HAD THE CAR TOWED TO THE SAME DEALERSHIP THAT DID THE RECALL AND THEY FOUND THAT THE TOE LINKS WERE FAULTY. THAT HAD JUST BEEN REPLACED DUE TO THE RECALL. NOT SURE IF THE REPLACEMENT PARTS FOR THE RECALL ARE FAILING FOR EVERYONE.

May 13, 2021

THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS MADE AWARE OF THE RECALL BUT INFORMED THE CONTACT THAT PARTS WERE NOT BEING MADE AVAILABLE BY THE MANUFACTURER TO REMEDY THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

May 13, 2021

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED SUNNYVALE FORD (650 E EL CAMINO REAL, SUNNYVALE, CA 94087) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THEY WOULD REACH OUT TO THE LOCAL DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Apr 14, 2021

+ 13 more complaints for this component

UNKNOWN OR OTHER

13 complaints

I own a 2014 Ford Flex, and I have been experiencing recurring issues with the rear backup camera. The problems included the camera intermittently going in and out of service, displaying fuzzy or unclear images, and at times showing the video feed upside down. These issues closely resemble known problems covered under existing Ford recalls related to backup camera malfunctions caused by software update errors. Due to ongoing safety concerns, I took my vehicle to an authorized Ford dealership on August 21, 2025, for diagnosis and repair. The dealership confirmed the failure of the backup camera system. To resolve the issue, they diagnosed, replaced the rear backup camera, and reprogrammed the system. The total cost of the service was $638.78. Given the similarity of this failure to the symptoms covered under previous Ford recalls, I believe this issue may be related and warrants further review.

Aug 27, 2025

Within the last 90-120 days the back up camera on our 1014 Ford Flex has started not working properly. It sometimes works, sometimes only a video with now parking lines, sometimes nothing at all and a blank screen. Sometimes it does all of the above in the same instance.

Jul 24, 2025

Front Control Interface Module failure resulting in unresponsive climate controls and audio. The issue starts with the audio stopping, followed by the HVAC turning off and then followed by defrosters turning on full blast. No warning prior to these turning off. HUGE safety issue with the heater turning on FULL BLAST, baking anyone inside the vehicle. I have had the issue for several years without any true solutions.

Apr 16, 2025

The inside ceiling appears wet after it rains. It has a main sunroof and 3 other ones. It appears to leak due to several wet places on ceiling. .

Feb 27, 2025

The backup camera experiences intermittent error messages, doesn’t turn on, and 90% of the time the image is reversed like in a mirror

Jan 06, 2025

Crash: 1

+ 8 more complaints for this component

ENGINE

9 complaints

SAME ISSUE AS RECALL 16S46 WITH FAULTY TURBO OIL SUPPLY LINE LEAKING. FORD COVERS MFG YEARS 2016-2017, BUT IS DENYING COVERAGE FOR THE SUBJECT 2014.

Feb 12, 2021

LOW ENGINE OIL PRESSURE LIGHT FLASHES WITH OIL SMELL AND SQUEAKING PULLEY THAT HOLDS SERPENTINE BELT. BURNING OIL SMELL, DEALER REPLACED OIL SENDING UNIT, WATER PUMP AND REPLACED VALVE COVER GASKETS.

Oct 29, 2020

MY CAR INDICATED THAT THE ENGINE COOLANT WAS OVER TEMPERATURE WHILE SITTING IN A PARKING LOT.. I HAD COOLANT ADDED WITH 50% WATER. THE COOLANT LEAKED COMPLETELY OUT WITHIN 24 HOURS AND STARTED ALERTING ME OF THE SAME PROBLEM

Aug 13, 2020

ENGINE TURBO FAILURE WHILE DRIVING ON HIGHWAY DURING A LONGER ROAD TRIP (~600 MILES, MAJORITY AT HIGHWAY SPEEDS). THIS IS THE V6 ECOBOOST ENGINE. I WAS INFORMED BY DEALERSHIP REPAIR SHOP THAT IT 'FELL APART' AND PARTS OF IT WERE SUCKED BACK INTO THE ENGINE. SIGNIFICANT KNOCKING AND POP SOUND FROM ENGINE WHILE DRIVING; SIGNIFICANT LOSS OF POWER WHEN ACCELERATING. *TR

Jun 08, 2020

TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE DRIVING, THE VEHICLE HESITATED, JERKED, AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS DESIGNED IN THAT MANNER. THE VEHICLE WAS NOT TAKEN TO A FORD DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

Nov 19, 2019

+ 4 more complaints for this component

STEERING,ELECTRICAL SYSTEM

5 complaints

No warning lights , electric steering failed while turning on a busy Highway. Was able to barely keep control fighting with Manual steering . Took the vehicle into independent shop and they replaced steering rack. $2500 dollars.

Jun 01, 2023

The universal joint at the end of the steering column failed causing the vehicle to become difficult to steer. and The fuel pump module failed causing a no start situation

Aug 02, 2022

VERY DIFFICULT TO STEER..LIKE THE POWER STEERING IS GONE. WHILE DRIVING, TURNING LEFT OR RIGHT DID NOT MATTER. AT THIS POINT PROBLEM UNKNOWN.

Mar 14, 2019

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THERE WAS AN ELECTRIC POWER STEERING FAILURE AND THE STEERING WHEEL FELT TIGHT. IN ADDITION, THERE WAS A LOSS OF POWER STEERING ABILITY AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE DEALER (TEAM FORD, 702-395-5100, LOCATED AT 5445 DREXEL ROAD, LAS VEGAS, NV 89130) DIAGNOSED THAT THE FUEL PUMP MAY NEED TO BE REPLACED. FURTHER DIAGNOSTIC TESTING CONCERNING AN ENGINE AND ELECTRICAL FAILURE ASSOCIATED WITH THE STEERING WAS NEEDED. THE VEHICLE WAS ALSO TO BE REPAIRED PER MANUFACTURER CAMPAIGN NUMBER: 12M02 (SYNC WITH MYFORD MYLINCOLN TOUCH WARRANTY EXTENSION COVERING ACCESSORY PROTOCOL INTERFACE MODULE APIM). THE DEALER PROVIDED A LOANER VEHICLE AND WAS WAITING ON THE GUIDELINES FROM THE MANUFACTURER TO REPAIR THE VEHICLE. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.

Dec 11, 2018

WHILE DRIVING POWER STEERING FAILED AND CAN'T STEER TO HARD ALSO AIR CONDITIONER BLOWER STOPPED WORKING AT THE SAME TIME

Nov 19, 2018

Injuries: 1

SEAT BELTS

5 complaints

HAVE HAD MULTIPLE PROBLEMS WITH THE REAR PASSENGER SEATBELTS RETRACTING TO THE POINT NOW WHERE KLABEN FORD SAYS THE ENTIRE SEATBELT NEEDS TO BE REPLACED. IT IS A REAR PASSENGER AIRBAG SEATBELT.

May 08, 2019

FRONT PASSENGER SIDE BELT BUCKLE GETS STUCK. WHEN THE PASSENGER TRIES TO UNBUCKLES THE SEAT BELT, IT DOES NOT UNBUCKLES AND PASSENGER GETS STUCK IN CAR SEAT. SOMETIME IT TAKES MORE THEN HALF AN HOUR AND MULTIPLE TIMES TRIES TO GET IT UNLOCK. FRUSTRATING. IT'S THE MANUFACTURER FAULTY BUCKLE. I CHECK AND I EVEN TOOK IT TO DEALER TO GET IT CHECK. THEY DON'T SEEM TO FIND THE ROOT CAUSE AND SAID OT WOULD COST ME AROUND $400 TO REPLACE. NOT HAPPY

Mar 13, 2019

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THE REAR DRIVER AND PASSENGER SIDE INFLATABLE SEAT BELTS ON THE SECOND ROW WERE DAMAGED. THE WEBBING OF THE SEAT BELTS WAS FRAYED, THE INFLATABLE SEAT BELT COVER POPPED OUT, AND THE REAR DRIVER'S SIDE INFLATABLE SEAT BELT DID NOT RETRACT, WHICH MADE THEM UNUSABLE. THE VEHICLE WAS TAKEN TO COURTESY FORD BREAUX BRIDGE (337-504-7340, LOCATED AT 2022 REES ST, BREAUX BRIDGE, LA 70517) WHERE IT WAS STATED THAT THERE WAS NO RECALL AND THAT THE SEAT BELTS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURES WERE NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000.

Nov 27, 2018

MY CHILD WENT TO BUCKLE HERSELF IN, AND THE PLASTIC AROUND THE BUCKLE BROKE IN HER HAND, REVEALING FRAYED SEAT BELT MATERIAL. MY CHILD IS 7 YEARS OLD. THEY CAR WAS STATIONARY I AM THE ONLY OWNER AND I HAVE ONLY OWNED THE FLEX SINCE JAN OF 2015. THAT WAS THE DRIVER SIDE PASSENGER SEATBELT. THE SEAT BELT ON THE OTHER SIDE HAD BEEN LOCKING FOR ABOUT A YEAR, BUT IT PULLED SLOWLY WAS NOT AN ISSUE. I ASKED FOR IT TO BE ADJUSTED AND WAS TOLD THE WHOLE MECHANISM NEEDED REPLACING. IT HAD LESS THAN 61654 MILES. THAT WAS WHAT WAS ON THE CAR WHEN I GOT IT BACK. I WAS TOLD THAT IT WAS OUT OF WARRANTY AND I WOULD HAVE TO $700 TO GET THEM FIXED. I CALLED FORD AND THEY ACTED LIKE I WAS JUST ASKING FOR MONEY. I AM LIVID THAT MY 3 YEAR OLD CAR HAS SEATBELT FLAWS AND THEY ARE NOT TAKING CARE OF IT. IF THE PLASTIC HAD NOT BROKEN THE FRAYED BELT STILL POSED A SAFETY HAZARD FOR MY CHILD! HOW MANY PEOPLE ARE DRIVING AROUND NOT KNOWING THAT THEY HAVE FRAYED SEATBELTS? MY CAR IS 1,650 MILES OUTSIDE OF THE WARRANTY. THAT THEY ARE NOT FIXING IT, IS UNACCEPTABLE.

Apr 30, 2018

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THE SEAT BELTS WERE EASY FOR OTHER OCCUPANTS TO WRAP IN POSITIONS THAT COULD SERIOUS INJURY OR DEATH. THE CONTACT STATED THAT THE CHILD OCCUPANTS WERE ABLE TO WRAP THE SEAT BELTS AROUND THEIR WAISTS AND, AFTER THE PRETENSIONER TIGHTENED, WRAPPED AROUND THE NECK ON ONE OF THE OCCUPANTS AND TIGHTENED TOO TIGHT AROUND THE WAIST OF THE OTHER. ONE OF THE SEAT BELTS HAD TO BE CUT. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE NOT PROVIDED.

Jul 05, 2016

ELECTRICAL SYSTEM,UNKNOWN OR OTHER

4 complaints

The back-up camera is malfunctioning. Either appear blank or will work for about 5 seconds then go blank. Took to mechanic and was confirmed as malfunctioning per codes, but wasn't able to completely diagnose.

Sep 01, 2025

Faulty back up camera. Shows inverted and distorted image, or fails to operate at all. Has been an issue for about 3 years.

May 11, 2025

Driver side door locks are malfunctioning. the system says the door is open when it is securely closed. The system won’t turn off interior lights which drains the battery. It also won’t allow locks to lock thinking the door is ajar. There are recalls for this issue on other Ford SUV’s but not for the Flex.

Oct 02, 2021

IT SAYS PASSENGER DOOR IS OPEN WHILE DRIVING AND INTERIOR LIGHTS WON'T GO OFF FOR A COUPLE OF MILES THEN CAR ALARM GOES OFF HOURS LATER. *TR

Jun 11, 2020

VISIBILITY/WIPER

4 complaints

Rear view camera does not work permanently sometimes image is upside down or no image. A lot of times this happens while backing up creating a safety hazard as we can hit other cars or people.

Dec 06, 2024

IN MAY 2019 A SIDE VENT WINDOW OM THE PASSENGER SIDE SHATTERED WHILE THE CAR WAS IN THE GARAGE. ON 2/14/2020, THE REAR CARGO AREA WINDOW ON THE PASSENGER SIDE ALSO SHATTERED SPONTANEOUSLY WHILE SITTING IN THE DRIVEWAY. THE WINDOW THAT SHATTERED ON 2/14/2020 WAS BOWED OUT AFTER IT SHATTERED SO THE BREAKAGE COULD NOT HAVE COME FROM OUTSIDE THE CAR.

Feb 14, 2020

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT NOTICED A SMALL CRACK IN THE SIDE WINDOW. THE VEHICLE WAS TAKEN TO SAYBROOK FORD (1 FORD DR, OLD SAYBROOK, CT 06475 (860) 388-1293). THE DEALER STATED THAT THERE WAS NO RECALL FOR THE DEFECT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WAS NO RECALL FOR THE DEFECT. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 36,000.

Dec 15, 2017

THE SUNROOF/MOONROOF SHATTERED AND EXPLODED OUTWARD WHILE THE CAR WAS OPERATED AT ORDINARY SPEED ON AN INTERSTATE HIGHWAY. THE SUNROOF WAS NOT TOUCHED OR STRUCK IN ANY MANNER. IT WAS CLOSED, AND NOT IN MOTION (IT WAS NOT BEING RETRACTED, ETC.).

Mar 28, 2017

POWER TRAIN

4 complaints

The contact owns a 2014 Ford Flex. The contact stated while the vehicle was parked next to the trash can, the contact exited the vehicle to put trash from the trunk into the trash can, the contact shifted the gear shifter but was unsure of what gear was selected. The contact stated that the vehicle started rolling forward. The contact was able to shift the gear shifter while the vehicle was moving forward and then shifted into reverse and was able to stop the vehicle upon striking a tree. The vehicle was towed to a local dealer. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage 80,000

Sep 26, 2024

2014 Ford Flex AWD with 122,032 miles. Tried to get on interstate and when I got to 55mph heard a loud bang and smoke rolling from underneath car. Pulled over to find that the front differential had blown it's seals and gear lube sprayed everywhere. Car has been gently driven 25,000 in last 4 years with only other issues. Rear Hatch drive motor. Blend door actuators and strut mounts. Which all happened at 110,254 miles. Great car but now $3100 for a major part defect that is from Ford itself. Maintenance schedule in owners manual says an I quote. "Do not add fluid or change no need to check guaranteed for life" why is it there is the same recall for it but my vin is not included. Makes no sense. Been regularly maintained even before intervals. No warning no sign. Just boom

Sep 18, 2023

TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE DRIVING AT A SLOW SPEED, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO RESPOND. THE VEHICLE WAS TOWED TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HALFSHAFT DISENGAGED FROM THE LINKSHAFT AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V393000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,100.

Nov 28, 2016

I WAS IN PARK IN MY DRIVEWAY, WHICH IS STEEP, AND THE FLEX ROLLED AFTER BEING IN PARK FOR 2 MINUTES. MY THREE YEAR OLD SON WAS IN THE VEHICLE SO I TRIED TO JUMP INTO THE VEHICLE AND PUT MY RIGHT HAND ON THE BRAKE PEDAL. THE VEHICLE KNOCKED ME OUT AND DRAGGED ME DOWN, RELEASING ME AT THE BOTTOM OF THE DRIVEWAY. I WOKE UP TO SEE THE VEHICLE BACK INTO THE OTHER SIDE OF MY U-SHAPED DRIVEWAY AND PROCEED FORWARD, HOPPING MY NEIGHBOR'S CURB, STOPPING IN THEIR BUSHES. MY SON WAS OKAY, BUT I SUSTAINED A BROKEN AND DISLOCATED RIGHT WRIST, AND MULTIPLE ROAD RASHES ON MY FEET, KNEES, RIGHT ARM, LEFT HAND REQUIRING SUTURES, RIGHT SIDE OF MY FACE AND A LACERATION IN MY SCALP REQUIRING SUTURES. THESE INJURIES WERE EXTREMELY PAINFUL AND I LOST THE USE OF BOTH HANDS FOR ONE MONTH. AT 8 WEEKS, I STILL DO NOT HAVE THE FULL USE OF MY LEFT THUMB AND I REQUIRE PHYSICAL THERAPY ON MY RIGHT WRIST AS IT IS STILL NOT BACK TO FULLY FUNCTIONING. I TOOK THE VEHICLE TO A LOCAL FORD DEALER AND THEY COULD NOT FIND ANYTHING WRONG. I CONTACTED FORD WITH WRITTEN DOCUMENTATION AND PHOTOS OF MY INJURIES AND FORD DID NOT EVEN OFFER ANY FORM OF SYMPATHY OR RESOLUTION TO THE PROBLEM. THEY DENIED MY CLAIM AND OFFERED NO HELP! IT'S IMPOSSIBLE TO GET OUT OF ANY VEHICLE ON OUR DRIVEWAY IN ANY GEAR OTHER THAT PARK. I'M TELLING THE TRUTH AND PHYSICS ARE PROOF ENOUGH. THOUGH NOTHING MECHANICALLY DEFECTIVE WAS FOUND BY FORD, IT HAPPENED, PERIOD. I WAS INJURED BUT LUCKY THAT NEITHER MY SON NOR OTHERS WERE HURT. I DID NOTHING TO CAUSE THIS; IT WAS A FAILURE OF THE VEHICLE SOMEHOW BUT FORD STATED THAT SINCE THEY COULDN'T FIND THE PROBLEM, THEY'RE DENYING MY CLAIM.

May 03, 2015

Crash: 1

Injuries: 1

ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

4 complaints

We were experiencing an intermittent electrical issue where the vehicle would crank but not start every time. The vehicle was towed to the dealership on two separate occasions and the mechanic was unable to properly test the vehicle and/or recreate the problem. After some further research, I found a recall on slightly older VIN numbers for this model Flex. The recall for the Fuel Pump Control Module: Fuel system, gasoline: Delivery: Fuel pump Recall date 2016-08-24 Recall no. 16V621000 Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump. Recall consequence: A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash. Recall action: Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. The recall began on December 1, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31. In addition, I located a forum of owners who were experiencing the same issues. These individuals either replaced the component themselves or had the service performed by a mechanic. https://www.fordflex.net/forums/viewtopic.php?p=212782&sid=6b719ac74855e58a8f26cce53f76b60f#p212782 We are the single owners of this vehicle, and the miles are low at 38,036. I replaced the Fuel Pump Control Module GA8Z-9D370-A several days ago and it started immediately, without exception or issue. I saved the part in case the NHTSA needs it for any testing. I would urge the consideration of expanding the coverage of recalls to include more VINs since the risk for engine shutdown could cause a crash.

Feb 20, 2023

MY FUEL PUMP AND IS NOT COMMUNICATING WITH ELECTRIC PERM MODULE AND MY CAR IS NOT STARTING IT CUT OFF ON THE HIGHWAY GOING 70 MPH IT CAME BACK ON AND NOW IT WON'T COME ON AT ALL

Feb 04, 2019

TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE DRIVING APPROXIMATELY 15 MPH, THE REAR "PASSENGER SIDE DOOR AJAR" AND THE WRENCH ICON "SEE MANUAL" WARNING INDICATORS ILLUMINATED. AFTERWARDS, THE VEHICLE STALLED. THE CONTACT EXITED THE VEHICLE TO CHECK THE DOORS, BUT ALL THE DOORS WERE CLOSED. THE CONTACT RE-ENTERED THE VEHICLE, BUT IT WOULD NOT RESTART. THE VEHICLE WAS TOWED TO CARMAX (11225 PARKSIDE DR., KNOXVILLE, TENNESSEE) AND THEN TOWED TO THE AUTHORIZED DEALER (TED RUSSELL FORD LINCOLN, 9925 PARKSIDE DR., KNOXVILLE, TENNESSEE) WHERE IT WAS DIAGNOSED THAT THE FUEL CONTROL MODULE FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE CONTACT MENTIONED THE FAILURE FIRST OCCURRED ON NOVEMBER 25, 2017. AFTER THAT FAILURE, THE VEHICLE WAS TOWED TO THE SAME CARMAX DEALER WHERE IT WAS DIAGNOSED AND REPAIRED FOR THE SAME FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 48,224.

Apr 06, 2018

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THE VEHICLE COULD NOT START AND WAS TOWED TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THAT THE FUEL PUMP AND THE FUEL MODULE WERE DEFECTIVE AND THE BATTERY DIED. IT WAS UNKNOWN IF THE VEHICLE WAS REPAIRED OR IF THE DEALER WAS CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 69,000.

Dec 12, 2017

STRUCTURE

4 complaints

VEHICLE CENTER CONSOLE (ALSO KNOWN BY FORD AS THE GLOVE BOX) LATCH ATTACHMENT, HAS SEPARATED PER FORD TECH AND WILL NO LONGER SECURE LATCH ASSEMBLY TO ARMREST ASSEMBLY. THIS FAILURE RESULTS IN THE CENTER CONSOLE LATCH NOT SECURING THE ARMREST. AS THE ARMREST IS NOT SECURED, IT ENTERS THE AREA AROUND THE DRIVER AND IMPEDES DRIVING, IMPACTING SAFETY WHILE VEHICLE IS IN MOTION. THIS IS A KNOWN FAILURE THAT HAS REPORTEDLY OCCURRED ON MULTIPLE VEHICLES UP TO ABOUT MODEL YEAR 2014 (FORD FLEX), REF NHTSA REPORT 11152858 FOR EXAMPLE. VEHICLE IS UNDER WARRANTY BY FORD AND REPAIR IS UNDER REVIEW CURRENTLY BY FORD, AS IT WAS INITIALLY DECLINED TO BE COVERED FOR UNEXPLAINED REASONS. PER DEALERSHIP, ENTIRE ARMREST ASSEMBLY REQUIRES REPLACEMENT AS THE ATTACHING POINTS ARE NON-REPAIRABLE. FAILURE MILEAGE WAS APPROXIMATELY 44,000 MILES. FAILURE WAS NOT CAUSED BY OWNER'S ACTIONS THAT WOULD BE CONSIDERED AS NEGLIGENT.

Aug 01, 2019

CENTER CONSOLE LATCH DOES NOT MOVE GETS STUCK CAUSING THE DOOR TO BREAK OFF. VEHICLE WAS PARKED

Nov 20, 2018

WHEN TEMPERATURES ARE LESS THAN 40 DEGREES F, THE REAR HATCH WILL NOT LATCH WHEN CLOSED AFTER BEING OPENED. THE HATCH OPENS FINE, BUT IT WILL NOT LATCH UNLESS WARMED. I HAVE HAD IT CHECKED BY A FORD DEALER AND AN INDEPENDENT MECHANIC, BUT NO SOLUTION HAS BEEN FOUND. THIS MORNING, I HAD TO USE A HAIR DRYER TO WARM THE LATCH IN ORDER TO GET IT TO CLOSE. TEMPERATURES WERE AROUND FREEZING. THE VEHICLE IS ALWAYS STATIONARY WHEN I OPEN THE HATCH, AND I WILL NOT MOVE IT AS LONG AS THE HATCH WILL NOT LATCH.

Dec 29, 2017

FRONT PASSENGER DOOR OPEN LIGHT WILL REMAIN ON, DESPITE BEING SECURED CLOSED CAUSING INTERIOR LIGHTS TO REMAIN ON UNTIL 10 MPH. THIS IS A PROBLEM WHEN REVERSING AT NIGHT. WE DON'T REVERSE ABOVE 10MPH AND IT IS DIFFICULT TO SEE. IT IS ALSO A PROBLEM DRIVING IN TRAFFIC AT NIGHT. WE ALSO WORRY THE LIGHT WILL DRAIN OUR BATTERY.

Jul 09, 2017

ELECTRICAL SYSTEM,STRUCTURE

3 complaints

I know that the 2015-2019 Ford Flex is being recalled for rear camera issues and "B" pillar mldgs. coming loose. My 2014 Flex has these same issues. What about earlier models?

Nov 06, 2025

FORD FLEX VIN [XXX] PASSENGER DOOR WHEN CLOSED TIGHT, SHOWS DOOR AJAR AND ALL DOORS WON'T LOCK. OCCASIONALLY, WHILE UNDERWAY, DOOR AJAR NOTICE WILL TURN OFF AND DOORS WILL LOCK. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Sep 29, 2017

OUR 2014 FORD FLEX INDICATES PASSENGER DOOR AJAR (RIGHT FRONT DOOR) ON THE INSTRUMENT PANEL, EVEN THOUGH THE DOOR APPEARS PROPERLY CLOSED. REPEATED ATTEMPTS (UP TO 50 OR MORE) ARE REQUIRED TO GET THE DOOR TO CLOSE WITH THE INDICATOR LIGHT TURNING OFF. ONCE THE DOOR IS CLOSED PROPERLY, WITH THE INDICATOR LIGHT OFF, THE DOOR AJAR LIGHT MAY TURN ON AGAIN WHILE THE CAR IS OFF AND NOT MOVING, CAUSING THE ALARM TO SOUND. IN ADDITION, WHILE DRIVING, THE PASSENGER DOOR AJAR LIGHT MAY SUDDENLY TURN ON, CAUSING THE NEED TO PULL OVER TO INSURE THE DOOR IS CLOSED PROPERLY. THIS HAS HAPPENED ON TURNS AND ON STRAIGHT ROADS. THIS IS A SAFETY HAZARD, AS PARKING ALONG THE SIDE OF A HIGHWAY OR ROADWAY CAN CAUSE A DANGEROUS SITUATION NOT ONLY FOR THE PASSENGER RIDING IN THE FRONT SEAT BUT ALSO FOR ALL PASSENGERS IN THE CAR. WE ARE CONCERNED THAT AT SOME POINT THE DOOR LATCH MAY FAIL AND THE DOOR MAY OPEN WHILE MOVING. THIS ISSUE OCCURS EACH TIME THE DOOR IS OPENED AND INTERMITTENTLY WHILE MOVING OR PARKED. WE HAVE DISCUSSED THIS ISSUE WITH THE LOCAL FORD SERVICE DEPARTMENT PRIOR TO THE SEPTEMBER EXPANSION OF THE DOOR LATCH RECALL AND THEY INDICATED THAT OUR VEHICLE IS NOT COVERED BY THE CURRENT RECALLS EVEN THOUGH THE REPRESENTATIVE WAS VERY AWARE OF THE PROBLEM OCCURRING. HIS INDICATION WAS THAT IT "MOSTLY HAPPENED ON THE DRIVER DOOR". WE BELIEVE THAT OUR VEHICLE SHOULD ALSO BE COVERED BY THE RECALL.

Sep 09, 2016

ENGINE AND ENGINE COOLING

3 complaints

The contact owns a 2014 Ford Flex. The contact stated that while the vehicle was parked in the garage, there was fluid leaking underneath. No warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the water pump assembly and timing chain needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 100,000.

Jan 31, 2023

The contact owns a 2014 Ford Flex. The contact stated while approaching the vehicle, he noticed a fluid leak underneath the engine. The contact took the vehicle to an independent mechanic and was informed that the water pump and timing chain needed to be replaced. The vehicle was not repaired. The contact called the local dealer and made them aware of the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 130,000.

Jan 20, 2023

TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE DRIVING THE VEHICLE, THERE WAS AN ABNORMAL EXHAUST ODOR IN THE CABIN. THE CONTACT STATED THAT THE EXHAUST CAUSED THE CONTACT TO BE HOSPITALIZED ON THREE OCCASIONS. THERE WAS NO CRASH INVOLVED. THE CONTACT STATED THAT SUBSEQUENT BLOOD TESTS SHOWED TRACES OF CARBON MONOXIDE IN THE BLOOD. ADDITIONALLY, THE CONTACT STATED THAT SHE CONSTANTLY EXPERIENCED SEVERE HEADACHES AFTER DRIVING THE VEHICLE. THE VEHICLE WAS TAKEN TO GOSCH FORD (150 CARRIAGE CIR, HEMET, CA 92545, (951) 396-7250) TO BE DIAGNOSED. THE CONTACT WAS INFORMED BY THE DEALER THAT THERE WAS NO TRACE OF CARBON MONOXIDE IN THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60.

Oct 17, 2017

Injuries: 1

ELECTRICAL SYSTEM,ENGINE

3 complaints

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THE VEHICLE FAILED TO START IN COLD WEATHER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO HUNTINGTON FORD (2890 S ROCHESTER RD, ROCHESTER HILLS, MI 48307, (248) 852-0400) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS APPROXIMATELY 65,818.

Feb 21, 2019

ENGINE HAS STALLED SEVERAL TIMES WHILE TRAVELING DOWN ROAD. UNEXPECTED LOSS OF POWER AT THE SAME TIME AS ENGINE STALL. ALSO UNPROMPTED CALL TO FORD VEHICLE REPORT NUMBER WHILE TRAVELING NUMEROUS TIMES. ONCE CAR IS RESTARTED, SEVERAL CODES ARE LIT INCLUDING TRAC CONTROL AND ENGINE LIGHT. THIS HAS HAPPENED 3 TIMES IN THE LAST 30 DAYS.

Nov 04, 2018

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THE VEHICLE FAILED TO START, AND THE ENGINE WARNING INDICATOR AND CODE: 90627 ILLUMINATED. THE CONTACT CALLED SUNLAND FORD AT (760) 241-7751 (LOCATED AT 15330 PALMDALE RD, VICTORVILLE, CA 92392) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE CONTACT STATED THAT HE REPAIRED THE VEHICLE HIMSELF, BUT THE DETAILS WERE NOT PROVIDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 57,000. *TT THE CONSUMER STATED THE VIN SHOULD HAVE BEEN LISTED IN THE EXISTING RECALL, HAD ALL THE SIGNS WHICH MET THE REQUIREMENTS. THE FUEL PUM CONTROL MODULE WAS REPLACED. UPDATED 12/13/18*JB

Oct 25, 2018

UNKNOWN OR OTHER,BACK OVER PREVENTION

2 complaints

The rear backup camera is upside down. The rear backup distance alarm doesn't work. This has been recalled in other years. The price to repair in unreasonable. Its like not having a rear camera. This is a common Problem. Please help.

Oct 05, 2025

The camera shows upside down and rear parking aid doesn't work. Recall 25v442000 is for the same thing. But ford dealer said it doesn't apply.

Jul 15, 2025

BACK OVER PREVENTION

2 complaints

The contact owns a 2014 Ford Flex. The contact stated while driving and attempting to reverse, the rear-view camera image was upside down or occasionally there was a blank screen. There was no warning light illuminated. A dealer was contacted. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 25V442000 (BACK OVER PREVENTION); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 122,000.

Jul 02, 2025

We own a 2014 Ford Flex, and have been experiencing persistent problems with its rear backup camera system. We have been having this problem for close to 3 yrs now. The camera works intermittently every now and then. Sometimes, we get a message “Rear view camera unavailable. Contact Dealership”. There are times when it works and suddenly turns off while backing up. On multiple occasions, this has led to several close calls and near accidents when backing out of parking spaces, especially around small kids in school parking lots when I go to drop off and pick up my own kids from school. I often have to park my car far away or wait until the parking lot is less crowded to back up my car to avoid any accidents. It poses a serious safety risk when reversing in parking lots and other confined spaces. I have been unable to rely on the camera's display and Ford Flex being a big car, it is very inconvenient and dangerous to the people around my car while backing up. We did take it to the dealership sometime about an year ago to get it fixed and were charged $200 to just take a look at it. And, the dealer came back to say that there was no problem with the software and said that it looked like a problem with the wiring and quoted us close to $1000 +. The rear backup camera is an integral safety feature, allowing drivers to have a clear view of what's behind them when reversing. What is particularly troubling is that Ford has issued recalls for similar issues in other Ford models, but the Ford Flex seems to be absent from the list. I have been hearing this issue with other Ford Flex owners in my neighborhood and online about the same issue with many Ford Flex owners as well. It seems unfair and unjust that owners of Ford Flex Flex vehicles are left to grapple with these dangerous problems without any resolution from the manufacturer.

Oct 11, 2023

STEERING,SUSPENSION

2 complaints

I have a 2014 Ford Flex. My axle shaft came undone while driving. My Ford flex was manufactured 07 of 13 my mechanic said that there's a recall for your front axle shaft on the passenger side and it falls within the guidelines of the affected vehicles but Ford says that it's not covered. My vin was never added to the recall and it’s the same exact issue that the others had for that year.

Jun 09, 2025

The contact owns a 2014 Ford Flex. The contact stated while driving approximately 45 MPH the steering wheel felt like it slipped. There were also unknown noises from the steering wheel when turned left. The brake warning light was illuminated. The vehicle was taken to the local dealer and diagnosed with NHTSA Campaign Number: 20V072000 (Suspension). The vehicle had not been repaired. The manufacturer was notified of the failure. The approximate failure mileage was 20,000

Mar 24, 2022

ENGINE,FUEL/PROPULSION SYSTEM

2 complaints

Driving down road at 45MPH, vehicle lost power, motor quite running. Due to being on 4 lane divided road, and cars all around, I quickly hit my hazard lights, put it in neutral and coasted best I could and was able to turn on a side road to safety. This was very dangerous. Dash lights were on, no warning lights, messages before, during or after event. Tried restarting vehicle and it cranked away. Figured out had to repush the push start button to keep it from cranking away longer. Towed to local Ford dealer. They determined cause to be Fuel Pump Driver Module failed, (explains engine stop since there was no fuel supply, and needed replacement. In addition I had another issue, they found water pump was leaking out weep hole. I then discovered they built the water pump into the engine block, behind the timing chain. It takes 13 hours to replace, and if you don't replace, the water goes into the engine oil. Very bad design, knowing it would need to be replaced. Cost over $2500 and 1 week to change a water pump! Ridiculous. I know a class action lawsuit has been filed-while not a safety issue directly, I think many people will not change it (due to expense), and then the engine blows up while driving creating a safety hazard.

Mar 15, 2023

WIFE STOPPED AND GOT GAS, DROVE APPROXIMATELY 45MILES, PARKED IN THE GARAGE AND WOULDN'T START THE NEXT MORNING..... I ATTEMPTED SEVERAL TIMES TO GET IT STARTED, AND DETERMINED IT WAS A FUEL ISSUE. SEARCHED THE WEB AND FOUND SEVERAL COMPLAINTS REGARDING 2013-2015 FLEXS' WITH SAME COMPLAINT. DIAGNOSIS WAS FUEL PUMP RELAY, BUT NOT MINE????

Mar 04, 2019

SUSPENSION,AIR BAGS

2 complaints

The contact owns a 2014 Ford Flex. The contact stated while driving approximately 45 MPH when the contact heard a noise coming from the vehicle and shortly after lost control of the vehicle resulting in the contact hitting a parked vehicle with no air bags deploying. There were 3 injured, the son and daughter sustained bruising over arms and legs. The mother sought medical treatment and sustained injuries to the back. A police report was taken and the vehicle was towed to a tow lot then towed to an insurance lot where it was awaiting diagnosis. The contact stated no warning lights were illuminated. The manufacturer was not informed of the failure. The failure mileage was approximately 111,000.

Oct 27, 2021

Crash: 1

Injuries: 3

TL*THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE VEHICLE IMPACTED THE CURB AND STARTED TO JERK UNCONTROLLABLY. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE AXLE FRACTURED AND THE FRONT PASSENGER TIRE DETACHED FROM THE VEHICLE. THE AIRBAGS FAILED TO DEPLOY. THE CONTACT DID NOT SUSTAIN ANY INJURIES AND MEDICAL ATTENTION WAS NOT REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE MILEAGE WAS 22,000. THE VIN NUMBER WAS UNAVAILABLE.

Jan 27, 2015

Crash: 1

ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

2 complaints

MY DOOR STARTED TO SAY THAT THE REAR PASSENGER DOOR WAS OPEN. AND 1 WEEK LATER I GOT A RECALL NOTICE FOR THE DRIVER SIDE DOOR SENSOR SAYING IT IS OPEN OR AJAR. I ASKED FORD IF THIS INCLUDED THE BACK DOOR. THEY REQUIRED THAT I TAKE IN MY CAR. I TOOK IT IN AND THEY NEVER INFORMED ME IF IT INCLUDED THE BACK DOOR THEY JUST WENT AHEAD AND FIXED THE FRONT DOOR WHICH WAS ALWAYS WORKING.

Mar 30, 2020

PASSENGER AJAR SENSOR IS FAULTY, CONSTANTLY REMAINING ON. THIS KEEPS ALL LIGHTING ON WHEN REVERSING POSING A GREAT RISK WHEN BACKING THE VEHICLE UP ESPECIALLY IN EVENING HOURS. WE HAVE BEEN TOLD THIS IS A COMMON PROBLEM WITH NEWER FORD VEHICLES AND OUR SURPRISED THIS HAS NOT BEEN RECALLED YET. IT IS VERY DIFFICULT TO SAFELY DRIVE WITH THE INTERIOR LIGHTS STAYING ON.

Apr 30, 2019

STEERING,FUEL/PROPULSION SYSTEM

2 complaints

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THE VEHICLE COULD NOT BE STARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE POWER STEERING CONTROL MODULE AND THE FUEL PUMP RELAY MODULE FAILED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WOULD BE PLACED ON THE RECALL LIST. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.

Feb 04, 2019

TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE REVERSING OUT OF THE DRIVEWAY, THE VEHICLE LOST POWER STEERING ABILITY. THE CONTACT HAD TO ENGAGE THE STEERING WHEEL WITH FORCE, WHICH CAUSED AN INJURY TO THE RIGHT SHOULDER. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS TOWED TO A PERSONAL MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST FAILED. ALSO, THE FUEL PUMP FAILED OVER SIX MONTHS AGO. THE PERSONAL MECHANIC REPLACED THE FUEL PUMP CONTROL MODULE. AN UNKNOWN FORD DEALER WAS CONTACTED AND STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBERS: 15V250000 (STEERING) AND 16V621000 (FUEL SYSTEM, GASOLINE). THE STEERING FAILURE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000. *TT CONSUMER STATED DEALERS HAVE BEEN CONTACTED.*JB

Dec 07, 2018

Injuries: 1

SEATS

2 complaints

WHEN THE LEVER THAT ALLOWS THE BACK SEATS TO COME DOWN IS PULLED, THE SEATS COME DOWN EXTREMELY QUICKLY, DANGEROUSLY FAST. THEY APPEAR TO BE ON A SPRING ACTION. ONE OF MY SONS PULLED ON THE LEVER AND MY OTHER SON'S HEAD WAS HIT BY THE SEAT, AND HE SUFFERED A CONCUSSION! I DON'T UNDERSTAND WHY IT WAS BUILT THAT WAY!!

Sep 18, 2017

Injuries: 1

AT A LOW SPEED ABRUPT STOP ON A SECONDARY ROW, THE SECOND ROW BENCH SEAT (IT'S SPLIT 60/40; THE 60 SIDE) CAME LOOSE FROM THE FLOOR ATTACHMENT, CAUSING A REAR FACING CAR SEAT TO HIT THE BACK OF THE FRONT SEAT. THIS WAS NOT A TETHER MALFUNCTION. IT IS A DEFECT IN THE ATTACHMENT BETWEEN THE BENCH SEAT ITSELF AND THE LOCKING MECHANISM ON THE FLOOR. AT THIS POINT I CANNOT SECURE THE SEAT BECAUSE OF THIS BROKEN PART. (THIS SEAT IS DESIGNED TO FOLD FORWARD FOR STORAGE/INGRESS-EGRESS FOR 3RD ROW SEAT PASSENGERS). FORD HAS TO DATE BEEN UNRESPONSIVE ALTHOUGH I BOUGHT A PREMIUM CARE WARRANTY THAT IS STILL ACTIVE. THEY ARE NOT ADDRESSING A CRITICAL SAFETY ISSUE.

Nov 26, 2016

ELECTRICAL SYSTEM,STRUCTURE,LATCHES/LOCKS/LINKAGES

2 complaints

TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE THE VEHICLE WAS PARKED, THE DOOR AND TRUNK AJAR WARNING LIGHT ILLUMINATED WHEN THE DOORS AND TRUNK WERE PROPERLY CLOSED. IN ADDITION, ALL THE DOORS FAILED TO REMAINED LOCKED. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 47,000.

Jun 20, 2016

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THE DOOR AJAR WARNING SENSORS ILLUMINATED WHEN THE VEHICLE'S DOORS WERE CLOSED. THE INTERIOR LIGHTING ACTIVATED. THE DOORS ALSO UNLATCHED AND LOCKED INDEPENDENTLY WHILE DRIVING AND THE SECURITY SYSTEM ALSO ACTIVATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE ELECTRONIC DOOR SYSTEM WAS CLEANED; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

May 11, 2015

VISIBILITY

2 complaints

MY WIFE AND I WERE DRIVING ON A 2-LANE HIGHWAY IN OUR VEHICLE AT THE APPROXIMATE SPEED OF 55 MPH. OUR FORD FLEX WAS EQUIPPED WITH A FACTORY SUNROOF, WHICH WAS IN THE CLOSED POSITION, AND THE SUNSHADE WAS OPEN. AS WE WERE TRAVELING DOWN THIS ROAD, WITH NO TRAFFIC COMING IN THE OPPOSITE DIRECTION, OR IN FRONT OF US, WE HEARD A SHOTGUN SOUND COME FROM ABOVE OUR HEADS AND GLASS FLEW EVERYWHERE IN OUR VEHICLE, INCLUDING IN THE BACK WHERE OUR 5-YEAR OLD DAUGHTER WAS SITTING. OUR SUNROOF AND LITERALLY EXPLODED!!!! WE CLOSED THE SUNSHADE AND IMMEDIATELY TRAVELED TO THE LOCAL DEALER WHERE WE PURCHASED THE VEHICLE. MY THINK AT FIRST WAS THAT SOMETHING HIS THE GLASS, BUT YET NOTHING WAS AROUND US THAT COULD HAVE THROWN ANYTHING ONTO THE GLASS TO BREAK IT. WHEN WE ARRIVED AT THE DEALERSHIP, WE EXITED THE CAR AND WHEN I LOOKED AT THE HUGE HOLE IN THE SUNROOF, ALL OF THE GLASS SURROUNDING THE HOLD WAS POINTING UPWARDS AS IF THE GLASS HAD LITERALLY EXPLODED UPWARD, NOT DOWN INTO THE CAR. I HAVE NEVER HEARD OF ANYTHING LIKE THIS HAPPENING, AND LUCKILY MY WIFE WAS UNDER CONTROL ENOUGH WHEN IT HAPPENED THAT SHE DIDN'T SWERVE OFF OF THE ROAD. AFTER THE DEALERSHIP SUBMITTED DETAILS OF THIS INCIDENT TO FORD, THEY REJECTED TO DO ANYTHING TO TAKE CARE OF THIS REPAIR FOR US. I HAVE SINCE HAD TO FILE A CLAIM WITH MY INSURANCE TO GET IT FIXED, AND HAVE BEEN CONTACTING FORD EXECUTIVES ON A DAILY BASIS, AND CONTACTING MEDIA SOURCES, TO GET ATTENTION TO THIS SAFETY ISSUE. I HAVE FOUND SEVERAL OTHER CASES THAT STRETCH BACK TO AS FAR BACK AS 2008 SO FAR, WITH A DESCRIPTION ALMOST IDENTICAL TO OURS. THIS IS A SAFETY ISSUE THAT NEEDS TO HAVE ATTENTION BROUGHT TO BEFORE SOMEBODY GETS SERIOUSLY INJURED OR DIES. *TR

Jun 30, 2014

I LOADED TWO BOXES IN THE BACK OF THE VEHICLE AND CLOSED THE BACK HATCH DOOR. THE REAR PASSENGER SIDE WINDOW EXPLODED FROM THE VIBRATION CAUSED BY CLOSING THE BACK HATCH DOOR. COULD HAVE BEEN A SAFETY ISSUE IF SOMEONE HAD BEEN NEAR THE GLASS. IF IT HAPPENED ON THE HIGHWAY, COULD HAVE BEEN A DISTRACTION. FORD HAS DENIED ANY RESPONSIBILITY FOR THE GLASS EXPLODING. *TR

Feb 10, 2014

ENGINE,BACK OVER PREVENTION

1 complaint

The contact owns a 2014 Ford Flex. The contact stated that occasionally, while attempting to reverse, the image on the back over prevention camera was displayed upside down. Additionally, the check engine warning light remained illuminated. The local dealer was not contacted, and the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 120,000.

Sep 22, 2025

STEERING,SUSPENSION,FORWARD COLLISION AVOIDANCE

1 complaint

Without warning, the vehicle's power steering stopped working in an intersection while turning. The hazard lights came on automatically and I used my full body strength to steer the car out of the intersection. Inspection showed a computer module failure within the steering rack. Because the computer module is built into the steering rack, the whole steering rack needed to be replaced. This was a critical repair and cost over $3500.

Sep 08, 2025

STEERING,ENGINE

1 complaint

The contact owns a 2014 Ford Flex. The contact stated that while driving at various speeds; the vehicle lost automotive power and the steering wheel was pulling to the left and was difficult to turn in either direction. No warning light was illuminated. An appointment with the local independent dealer was scheduled to inspect the vehicle. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to the Year, Make, and Model being outside the selected VIN range. Upon further investigation, the contact related the failure to an unidentified NHTSA Campaign; however, the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 130,400.

Apr 30, 2025

PARKING BRAKE

1 complaint

The contact owns a 2014 Ford Flex. The contact stated that after releasing the parking brake, the parking brake failed to return to the original position. The contact stated that the “Parking Brake Engaged” warning light was illuminated. The contact went to the local dealer and purchased an upgraded replacement part to repair the vehicle. The vehicle was not diagnosed or repaired by the dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 43,039.

Jan 16, 2025

UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE,BACK OVER PREVENTION

1 complaint

I have a 2014 ford flex limited ecoboost and I’m having some issues with the back up camera intermittently working and goes black and says to bring it to the dealer. After doing a tiny bit of research on this issue I’m seeing that there are a couple different years that have already recalled this camera from this model. I also have looked into a replacement and noticed that it’s the same exact camera on these models that have an open recall. I’m also a member of a Facebook ford flex group and this issue is much more widespread than they want us to believe. Most people have had to replace them or pay a ton for the dealer to replace. It’s a very big safety issue since this vehicle has pretty terrible visibility out the rear of the car. I’m also having an issue with the front collision sensor as the adaptive cruise control has never really worked. I’ve also noticed a lot of Folks posting about this in this Facebook group.

Jan 06, 2025

SUSPENSION,POWER TRAIN

1 complaint

The contact owns a 2014 Ford Flex. The contact stated while driving at various speeds, the vehicle was fishtailing, causing the contact to lose control of the rear end of the vehicle. The contact stated that the failure was causing the tires and brakes to wear out prematurely, and had caused the tires to cave in. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure and informed the contact that the vehicle was previously repaired under NHTSA Campaign Number: 14V393000 (Power Train); however, the failure persisted. The failure mileage was approximately 113,000.

Oct 10, 2024

LATCHES/LOCKS/LINKAGES

1 complaint

The contact owns a 2014 Ford Flex. The contact stated while driving at an undisclosed speed, the rear passenger’s side door unlocked. In addition, the contact stated that the failure occurred sometimes when the vehicle was parked, and the alarm activated. The vehicle was taken to the dealer where it was diagnosed with a faulty door latch. The contact was informed that the door latch needed to be replaced. The vehicle was not repaired. The contact stated that the failure was persistent. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair could not be covered under warranty. The failure mileage was approximately 100,000. The VIN was unavailable.

May 20, 2024

SUSPENSION,FUEL SYSTEM, GASOLINE

1 complaint

The contact owns a 2014 Ford Flex. The contact stated that while her wife was driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly after the steering wheel jerked in the right direction. As a result, the driver lost control of the vehicle and collided with a dividing wall on the side of the roadway. The vehicle returned to normal functionality, but the failure became a regular occurrence. The air bags did not deploy. No warning lights were illuminated. A police report was not filed, and no injuries were reported. The vehicle was taken to an independent mechanic, who diagnosed a failure with both control arms. The vehicle was repaired, but the failure reoccurred. The vehicle was then taken to the dealer, who was able to duplicate the failure but was unable to provide a diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to Safety Recall 15S18. The contact also stated that before the control arm failure, upon entering the vehicle and attempting to start the ignition, the vehicle failed to start as intended. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The contact repaired the vehicle herself upon replacing the fuel pump control module. After investigating the failure, the contact related the failure to Safety Recall 16S31. The manufacturer was notified of both failures but referred the contact to the NHTSA hotline for assistance. The failure mileage was 138,000.

Mar 06, 2024

Crash: 1

Carry Handle, Shell, Base,Chest Clip, Buckle, Harness,Tether, Lower Anchor (on car seat or vehicle)

1 complaint

The snuglock technology is a joke on this seat. It doesn’t matter if it’s latch or seatbelt installed the lock off isn’t holding it in position. Over time it becomes loose and the seat is moving more than an inch at the base. I’m having to tighten my seat every other day to ensure that my child’s seat is secure. I first complained to Graco in November and they wanted to send a replacement seat, but other complaints say even those have the same problem. I reached out to Graco again today stating I no longer want this seat.

Jan 22, 2024

ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES

1 complaint

The contact owns a 2014 Ford Flex. The contact stated that on various occasions, the vehicle failed to start. The contact also stated that the vehicle failed to unlock using the key fob. The contact had a locksmith go to her residence, and the key fob battery, and two unknown fuses were replaced. The vehicle was repaired; however, the failure reoccurred. The contact stated that on various occasions, the "No Key Detected" message was displayed. The vehicle was taken to a local dealer, where the failure could not be duplicated. The contact stated that the failure persisted and that when the vehicle was taken back to the dealer, it was diagnosed that the key fob needed to be replaced. The vehicle was repaired; however, the contact stated that the failure reoccurred. The vehicle was towed back to the dealer, where it was diagnosed that the remote function actuator module needed to be replaced; however, the part for the repair was discontinued. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 99,000.

Apr 03, 2023

STEERING,UNKNOWN OR OTHER,LANE DEPARTURE

1 complaint

POWER STEERING QUIT, COULDN'T TURN WHEEL. ALERT POPPED UP THAT SAID "STEERING ASSIST FAULT SERVICE REQUIRED" THEN ANOTHER ALERT POPPED UP "SERVICE ADVANCE TRAC" SAME ISSUE AS THE EARLIER YEARS OF THE FLEX THAT HAD A RECALL ON THEM SO THE RECALL NEEDS TO BE EXTENDED AS THE PROBLEM IS NOT FIXED IN THE NEWER YEARS.

Feb 24, 2023

ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

Approximately 2 months ago car would not start. Towed to dealer on Friday. Dealer evaluated it on Monday but car resumed starting. Retrieved car. This morning problem returned. Having already done a lot of research on this apparently common issue it seems most of the time it is the fuel pump control module located behind the plastic trim on the passenger side B pillar. A replacement part was acquired from a Ford Parts Dealer and installed into the car. Car starts and runs fine now.

Oct 20, 2022

FUEL SYSTEM, GASOLINE

1 complaint

The contact owns a 2014 Ford Flex. The contact stated that while stopped at a traffic light, the vehicle stalled. The contact attempted to restart the vehicle however, the vehicle failed to restart. There was no warning light illuminated. The vehicle was towed to the dealer where it remained. The contact was informed that the fuel pump module needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted or notified of the failure. The approximate failure mileage was 104,000.

Mar 07, 2022

ELECTRICAL SYSTEM,SEAT BELTS

1 complaint

BOUGHT USED WITH 65,000 MILES, AT 75,000 MILES PASSENGER BACK DOOR SENSOR WENT BAD CAUSING CAR TO SAY "RIGH BACK DOOR AJAR" AND THE LIGHTS STAY ON, DOORS DO NOT LOCK WHEN DRIVING, ALARM GOES OFF INTERMITTENTLY. WHY HAS FORD NOT DONE SOMETHING ABOUT THIS - CLEARLY A PROBLEM. ALSO THE 2ND ROW SEAT BELTS HAVE BEEN A NIGHTMARE. KIDS ALWAYS GETTING STUCK - CNA'T UNLATCH THEM. ONE OF THE RECEPTECLES JUST FELL APART - NOT SAFE! WHY HASN'T FORD DONE SOMETHING ABOUT THIS. I OWN 5 FORD VEHICLES AND THE OLDER VEHICLES RUN GREAT - NO ISSUES. SEEMS LIKE FROM 2012 AND NEWER THERE IS NOTHING BUT PROBLEMS. WHAT HAPPENED TO THE QUALITY AND CARE FROM FORD?

Oct 23, 2020

STEERING,SUSPENSION,WHEELS

1 complaint

THE STEERING ARM BROKE OFF OF MY RIGHT FRONT TIRE WHILE I WAS DRIVING IN A PARKING LOT. THE CAR SNAPPED FORWARD AND THE TIRE WAS LODGED IN THE FRAME. I COULD NOT MOVE MY CAR. MY CAR HAS 59,000 MILES. IF THIS WOULD HAVE HAPPENED AT A HIGH RATE OF SPEED, IT COULD HAVE KILLED ME.

Sep 18, 2020

AIR BAGS

1 complaint

I WAS IN A COLLISION IN MY FORD FLEX ON JUNE 29, 2020. AT THE TIME, A CAR TURNED IN FRONT OF ME ON THE HIGHWAY CAUSING ME TO TBONE THE OTHER VEHICLE AT APPROXIMATELY 45MPH. NONE OF THE AIR BAGS IN MY FORD FLEX DEPLOYED.

Jul 06, 2020

Crash: 1

Injuries: 1

ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

DRIVER SIDE DOOR SENSOR APPEARS TO NOT BE FUNCTIONING. WARNING PANEL LIGHT COMES ON INDICATING DOOR IS NOT CLOSED, WHEN IT IN FACT IS. INTERIOR LIGHTS SIMULTANEOUSLY COME ON BUT NOT ALL THE TIME. ADDITIONALLY WARNING SAYS, TRANSMISSION IS NOT IN "PARK." USUALLY OCCURS WHEN CAR IS BEING STARTED, BUT NOT ALWAYS. HAS OCCURRED 6 TIMES. *TR

Jun 16, 2020

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,STRUCTURE

1 complaint

LIGHTS WILL NOT GO OFF INSIDE CAR SAYS THERE IS A DOOR OPEN MAKES IT VERY UNSAFE FOR ME TO DRIVE RUNS DOWN CAR BATTERY ALARM GOES OFF EVERY NIGHT DUE TO THIS ELECTRICAL FLAW

Jan 16, 2020

ELECTRICAL SYSTEM,VISIBILITY/WIPER

1 complaint

SPEAKERS LET OUT EXTREMELY LOUD CRACKLE NOISE, EAR PIERCING STATIC NOISE AND ALL OF A SUDDEN THE RADIO NO LONGER WORKS. THE RADIO DOES TURN ON BUT YOU CAN NOT CHANGE THE CHANNEL NOR ANY SOUND. ABSOLUTELY NO SOUND NO MATTER WHAT THE VOLUME IS AT. IF MY PHONE IS PAIRED TO THE RADIO IT'S COMPLETE SILENCE AND BOTH PARTIES HEAR NOTHING BUT SILENCE. THIS HAPPENS NOT MATTER IF YOU ARE DRIVING OR PARKED. YOU GET THE SAME RESULTS IN ALL POSITIONS OF THE VEHICLE.

Jan 03, 2020

STEERING,SERVICE BRAKES,ENGINE

1 complaint

BREAKS AND ROTORS HAVE BEEN WORKED ON 3 TIMES WITHIN 1 YEAR BY CARMAX. IN ADDITION, BEARINGS HAVE BEEN REPLACED. ADDITIONALLY, THE VEHICLES COMPUTER MODULE FAILED. ALSO, THE FUEL PUMP.

Nov 08, 2019

POWER TRAIN,FUEL/PROPULSION SYSTEM

1 complaint

TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE THE VEHICLE WAS PARKED, THE ENGINE WOULD CRANK, BUT THE VEHICLE WOULD NOT START WITHOUT WARNING. THE VEHICLE WAS TOWED TO PITTSVILLE FORD (7155 FRIENDSHIP RD, PITTSVILLE, MD 21850, (877) 760-5870), BUT THE FAILURE COULD NOT BE DUPLICATED. MONTHS LATER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED BACK TO THE SAME DEALER WHERE THE VEHICLE STARTED UP AGAIN WITHOUT INCIDENT. WHEN THE FAILURE OCCURRED A THIRD TIME, THE CONTACT DISCONNECTED THE BATTERY CABLE, WAITED A FEW MOMENTS, AND THE VEHICLE STARTED WITHOUT INCIDENT. WHEN THE FAILURE OCCURRED THE FOURTH TIME, THE SAME BATTERY OPERATION WAS NOT SUCCESSFUL AND THE CONTACT HAD TO HAVE THE VEHICLE TOWED BACK TO THE SAME DEALER. THE CONTACT ASSOCIATED THE FAILURES WITH NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND VERIFIED THAT THE VIN WAS NOT INCLUDED IN THE RECALL AND THE VEHICLE WAS NOT UNDER WARRANTY. NO FURTHER ASSISTANCE WAS OFFERED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

Nov 04, 2019

ELECTRICAL SYSTEM,SERVICE BRAKES,FUEL/PROPULSION SYSTEM

1 complaint

CAR STALL AND WOULD NOT START. REPLACED FUEL PUMP AND WORKING AGAIN BUT MY BIN WAS NOT LISTED UNDER THE RECALL FROM WHAT I CAN SEE RODORS WARPED 3 TURNS. REPLACED BREAKS TWICE WITHIN 10,000 MILES.

Oct 10, 2019

STEERING,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

WE HAVE A 2014 FORD FLEX WITH 41,000 MILES. MY WIFE WAS DRIVING TWO DAYS AFTER GETTING HER OIL CHANGED AT GALPIN FORD AND THE POWER STEERING WENT OUT. SHE CALLED THEM AND THEY SAID TURN OFF THE CAR AND WAIT A MINUTE AND IT WILL RESET IT SELF. SHE DID THAT AND IT WORKED. TWO DAYS LATER IT WENT OUT COMPLETELY SO SHE TRIED TO TURN IT OFF AND ON AGAIN THAT'S WHEN THE STABILITY LIGHT WENT ON AND SAID IT NEEDS SERVICE. THE PERSON AT FORD TELLING HER HOW TO RESET IT TELLS ME THEY HAVE HAD SEVERAL COMPLAINTS ABOUT THIS. THEY WANT ME TO SPEND OVER TWO THOUSAND DOLLARS TO REPLACE THE STEERING COLUMN!!!!!!! THEY WON'T EVEN COME GET THE CAR TO DIAGNOSE IT. THEY WANT ME TO HAVE IT TOWED OR DRIVE IT TO THEM.

Sep 19, 2019

SERVICE BRAKES,FUEL/PROPULSION SYSTEM

1 complaint

2014 FORD FLEX HAS A FEW RECALLS; MY CAR DIDN'T GET THE NOTIFICATION BUT ARE EXPERIENCING RECALL PROBLEMS. MY CAR WON'T START DUE TO FUEL MODULE (FUEL PUMP) THAT HAS BEEN RECALLED. ONE THING WE ALSO COMPLAINED ABOUT IS GAS MILEAGE THE CAR LOST 20%-30% SINCE 2017. FORD MOTOR MANDATED US TO TAKE THE CAR TO THE FORD DEALER ONLY. FORD STATED THEY WOULD PAY ALL COSTS 9/19/19; I ALSO HAD TO PAY TO HAVE THE CAR TOWED TO THE LOCATION. NOW FORD MOTOR COMPANY STATED THEY WILL ONLY PAY A SMALL PORTION OF THE AMOUNT. THE DEALER HAS CONTACTED ME AND STATED THAT FORD MOTOR COMPANY WILL NOT PAY ANYTHING. THE PART HAS BEEN RECALLED ON OVER 75,000 2014 FORD FLEX. THE CAR IS CURRENTLY AT THE DEALER AND THEY ARE PUTTING PRESSURE ON ME TO PAY FOR THE REPAIRS. A REPAIR HAS NOT BEEN MADE. GREG JOHNSON AT FRITTZ FORD RIVERSIDE IS THE CONTACT PERSON THERE ‭+1 (951) 687-2121‬; FORD MOTOR COMPANY ‭+1 (800) 392-3673‬. WE ALSO HAD PROBLEMS WITH DEFECTIVE BREAKS THAT ALSO HAVE RECALLS BUT SUPPOSEDLY OUR CAR WAS NOT AFFECTED BUT EXPERIENCED THE SAME ISSUES AS THE PEOPLE WHO RECEIVED RECALLS NOTICES FOR THEIR VEHICLE.

Aug 21, 2019

SEAT BELTS,STRUCTURE

1 complaint

THE SENSOR ON MY PASSENGER DOOR HAS GONE OUT, CAUSING THE CAR TO BELIEVE THE DOOR IS OPEN EVEN WHEN IT IS NOT. THERE IS ALSO A CONSISTENT ISSUE WITH ONE SEATBELT, SOMETIMES IT WILL LOCK INTO PLACE WHEN NOT IN USE, AND SOMETIMES IT WILL NOT ALLOW ME TO BUCKLE IT.

Apr 30, 2019

POWER TRAIN,SERVICE BRAKES

1 complaint

TWICE NOW THE TRANSMISSION AND BRAKES HAVE FAILED GOING DOWN OUR DRIVEWAY. WHEN OUR FLEX HAS BEEN GOING DOWN OUR DRIVEWAY AND THE CAR IS IN DRIVE, THE TRANSMISSION MAKES A GRINDING SOUND AND THE BRAKES DO NOT RESPOND AT ALL. ONCE ABOUT A MONTH AGO WE WERE ABLE TO STOP THE CAR USING THE EMERGENCY BRAKE TO STOP THE BEHICLE BEFORE IT ENTERED THE STREET. TODAY THE EMERGENCY BRAKE WAS NOT USED BY A YOUNGER DRIVER AND THE CAR ENTERED THE STREET AT FULL SPEED GOING OVER A CURB AND HITTING A MAILBOX AFTERWHICH THE EMERGENCY BRAKE WAS DEPLOYED. THE CAR WAS TURNED OFF THEN BACK ON AND EVERYTHING WAS BACK TO NORMAL. IT IS INCREDIBLY UNSAFE TO HAVE BRAKES AND TRANSMISSION FAIL IN UNISON.

Sep 14, 2018

Crash: 1

ENGINE AND ENGINE COOLING,ENGINE

1 complaint

TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE DRIVING OUT OF A PARKING LOT AT 5 MPH, THE CONTACT NOTICED AN ABNORMALLY STRONG ODOR. THE CONTACT WAS UNSURE WHERE THE ODOR ORIGINATED FROM AND ROLLED DOWN THE WINDOWS. THE CONTACT CALLED ED BUTTS FORD (1515 N HACIENDA BLVD, LA PUENTE, CA 91744, (800) 960-3673) AND WAS INFORMED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE DEALER WAS CONTACTED A SECOND TIME AND DIAGNOSED THAT CARBON MONOXIDE WAS LEAKING FROM THE EXHAUST SYSTEM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

Apr 27, 2018

ENGINE AND ENGINE COOLING,EQUIPMENT

1 complaint

CHECK ENGINE LIGHT CAME ON AFTER THE CHECK FUEL FILL INLET LIGHT HAD BEEN ON. WHEN TAKEN TO THE FORD DEALER THEY SAID THE LEGAL CANISTER FAILED INTERNALLY. NOW FORD IS SAYING THEY WON'T COVER IT BECAUSE IT NOT PART OF THE EMISSIONS SYSTEM. MY VEHICLE IS 2014 FORD FLEX DEL.

Apr 09, 2018

FUEL SYSTEM, GASOLINE,ENGINE

1 complaint

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. WHEN IT WOULD START, THE VEHICLE WOULD STALL WHILE DRIVING UNKNOWN SPEEDS. THE LOW PRESSURE WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT CALLED JC LEWIS FORD (9505 ABERCORN ST, SAVANNAH, GA 31406). THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL; HOWEVER, THE SYMPTOMS WERE IDENTICAL TO NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 91,000. THE VIN WAS NOT AVAILABLE. *TT *TR

Apr 09, 2018

POWER TRAIN,UNKNOWN OR OTHER

1 complaint

I WAS DRIVING ALONG AND ALL OF A SUDDEN THE VEHICLE DRIVE WOULDN'T GO HIGHER THEN 20 MILES AN HOUR ENGINE IS REVING UP CAN'T SWITCH GEARS FROM DRIVE TO REVERSE TRANSMISSION IS GONE BOUGHT THIS IN MAY 2016 I HAVEN'T EVEN HAD IT 2 YEARS DEALER WON'T HELP ME BOUGHT IT FROM IMPERIAL IN MENDON MA DOESN'T SEEM RIGHT TRANSMISSION TO GO IN NEW VEHICLE LIKE THIS

Mar 28, 2018

POWER TRAIN,ENGINE

1 complaint

TALANA RECALL , VAVLVE COVER, PCV VALVE, CRANKCASE VENT OIL SEPARATOR HIGH PERFORMANCE ENGINE RTB SILICONE, SAE 5W-30 PREMIUM SYNTHETIC OIL, BRAKE PARTS CLEANER, METAL SURFACE WIPES, SILICONE GASKET REMOVER. SMOKING CONDITION FROM THE TAILPIPE DURING NORMAL ENGINE OPERATING TEMPERATURES. BROUGHT TO FORD DEALER SHIP WHEN IT HAPPENED. THEY DIAGNOSED THE PROBLEM. TOOK HOME. BROUGHT BACK 1 WEEK LATER.

Mar 02, 2018

AIR BAGS,SEAT BELTS

1 complaint

TAKATA RECALL - MY WIFE WAS TRAVELING ON HWY 70 IN TEXAS TOWARDS VERNON. SHE WAS TRAVELING APPROXIMATELY 73MPH AND STRUCK A DEER. WHEN SHE STRUCK THE DEER THE THE AIRBAGS (BOTH FRONT AIRBAGS) DIDN'T DEPLOY AND THE SEATBELTS DID NOT LOCK AS DESIGNED. BASED ON MY RESEARCH OF YOUR SITE AND THE NHTSA GUIDELINES ON THE DEPLOYMENT OF AIRBAGS...I BELIEVE THERE IS A PROBLEM. ANYTHING BEING STRUCK AT THAT SPEED, SHOULD'VE DEPLOYED THE AIRBAGS AND MY WIFE'S APPLICATION OF THE BRAKES AT THAT SPEED SHOULD HAVE LOCKED THE SAFETY RESTRAINTS. THE VEHICLE SUSTAINED SIGNIFICANT DAMAGE TO THE FRONT END, TO INCLUDE ENGINE COMPARTMENT DAMAGE AND THE LOSS OF BOTH HEADLIGHTS OPERABILITY.

Oct 21, 2017

Crash: 1

Injuries: 1

STEERING,ELECTRICAL SYSTEM,STRUCTURE

1 complaint

POWER STEERING QUIT WHILE IN A PARKING LOT. I STOPPED, SHUT OFF THE VEHICLE, AND IT RESET. THE PASSENGER SIDE DOOR AJAR LIGHT CONSTANTLY STAYS ON, EVEN THOUGH THE DOOR IS SHUT. THIS WILL NOT ALLOW THE DOORS TO BE LOCKED, AND THE INTERIOR LIGHTS STAY ON UNTIL THE VEHICLE REACHES 15 MPH. IT HAS ALSO CAUSED THE LIGHTS TO STAY ON INSIDE THE CAR, DRAINING THE BATTERY.

Mar 29, 2017

FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM

1 complaint

A1 INCOMING EMAIL: FORD REFUSES TO COMMUNICATE WITH CUSTOMER REGARDING NHTSA SAFETY RECALL. *SMD THE CONSUMER STATED THE VEHICLE STALLED IN TRAFFIC, IT WOULD NOT REMOTE START, AND THE DASHBOARD SYNC SYSTEM WOULD GO BLANK WHILE DRIVING. *JB

Dec 12, 2016

WHEELS

1 complaint

MY 2014 FORD FLEX SEL IS A LEASED VEHICLE WITH 14,000 MILES ON IT. I WENT TO HAVE THE OIL CHANGED AND THE TIRES ROTATED TODAY. THE FRONT TWO TIRES, WHICH ARE NOW ON THE BACK HAVE CHUNKS OF RUBBER FALLING OFF. THE DEALERSHIP TOLD ME THAT THE TIRES ARE IN "THE RED". I AM SUPPOSED TO TURN THIS CAR IN TO THE DEALERSHIP IN FEBRUARY OF 2017. I AM GOING BACK TO THE DEALERSHIP THAT I LEASED THE CAR FROM TO SEE IF THEY CAN HELP ME, AS TIRES SHOULD LAST MORE THAN 14,000 MILES WITH NORMAL DRIVING CONDITIONS.

Sep 29, 2016

ELECTRICAL SYSTEM,EXTERIOR LIGHTING

1 complaint

THE DRIVER DOOR AJAR SENSOR IS MALFUNCTIONING MAKING MY VEHICLE BELIEVE THAT THE DOOR IS OPEN ALL THE TIME. THIS CAUSES THE DOOR LOCKS ON ALL DOORS TO UNLOCK EVEN WHEN VEHICLE IS IN MOTION.

Aug 07, 2016

SERVICE BRAKES

1 complaint

I WENT TO THE LOCAL KFC FOR DINNER DURING MY LUNCH BREAK AND WHEN I CAME BACK TO MY VEHICLE AFTER GETTING MY FOOD INSIDE I STARTED MY CAR AND PROCEEDED TO PUT IT IN REVERSE. AS SOON AS I PUT THE VEHICLE IN REVERSE IT PROCEEDED TO GO FORWARD INSTEAD. SO I CHECKED TO MAKE SURE I PUT IT IN REVERSE AND PUT THE VEHICLE BACK IN PARK AND THEN RE-ENGAGED REVERSE AND IT WENT FORWARD AGAIN. THIS TIME THE BRAKE PEDAL WENT TO THE FLOOR AND THE CHECK ENGINE LIGHT CAME ON. I IMMEDIATELY CALLED THE DEALERSHIP AND THEY ADVISED ME TO TURN THE VEHICLE OFF AND THEN ON AGAIN TO SEE IF THAT FIXED THE ISSUE. THEY DID NOT ADVISE ME TO DO A VEHICLE HISTORY REPORT THAT IS EQUIPPED WITH MY VEHICLE TO SEE IF THE COMPUTER COULD FIND SOMETHING. THE SERVICE ADVISER AT THE DEALERSHIP ADVISED ME THAT HE NEVER HEARD OF THIS ISSUE BEFORE AND FOR ME TO WATCH IT AND IF IT HAPPENS AGAIN TO CALL ROADSIDE ASSISTANCE AND HAVE IT TOWED IN SINCE THAT IS A SAFETY ISSUE. *TR

Dec 25, 2014

ENGINE AND ENGINE COOLING,POWER TRAIN

1 complaint

VEHICLE WAS PARKED ON SIDE OF ROAD, ON AN INCLINE FACING UPHILL, WITH ENGINE RUNNING. 2 ADULT PASSENGERS IN VEHICLE. WITHOUT NOTICE VEHICLE BEGAN ROLLING BACKWARDS. PASSENGER TURNED WHEEL IN AN ATTEMPT TO STOP VEHICLE ON CURB. CENTER CONSOLE PREVENTED PASSENGER FROM BEING ABLE TO ACCESS VEHICLE BRAKES OR PARKING BRAKE. VEHICLE ENDED UP STRIKING ANOTHER VEHICLE BEFORE IT CAME TO REST. LUCKILY THERE WERE NO INJURIES AS HILL ENDS IN CUL-DE-SAC WITH LARGE DROP OFF. I REQUESTED LOCAL FORD DEALERS INSPECT POWERTRAIN SYSTEM AS A CAR IN PARK SHOULD NOT SUDDENLY BEGIN ROLLING. 2 LOCAL DEALERS HAVE REFUSED TO LOOK AT VEHICLE CITING THEY DO NOT WANT TO GET INVOLVED. *TR

Feb 20, 2014

Crash: 1

2014 FORD Flex Problems & Complaints

Complaints by Component

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