2020 HONDA Pilot Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
422
Complaints Reported
Complaints by Component
ELECTRICAL SYSTEM
85 complaints
Car intermittently won’t start due to insufficient battery charge. Jump starting will start the car. Dealership testing of battery and charging system determined no issues. However, issue reoccurs. Suspect charging doesn’t occur until battery reaches a minimum voltage level which is currently set too low. Safety issue in that car starting is unreliable.
Jul 27, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? When calling the dealer they believe it is the “Smart Control unit.” How was your safety or the safety of others put at risk? My vehicle will not start most of the time…leaving me stranded when I have to go anywhere and I have to get out to take the battery terminal off and back on just to try to reset it long enough for it to try to start. Has the problem been reproduced or confirmed by a dealer or independent service center? No, from my understanding of reading other people having the same problem Honda knows it is a common issue and has not done anything about it. The dealer wants paid to do an inspection. I do not have the money they are asking for. I know inspections aren’t very expensive but most people (myself included) can’t afford even a simple inspection. Just to pay for the car takes all I have. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? At first I noticed my car alarm would go off randomly and originally thought my doors weren’t being shut all the way however after making sure all doors were in fact shut it still went off. I was at work that night and had to keep going out to turn my alarm off…the next morning I go in to start my car and leave and it had trouble starting saying “keyless start system problem” after finally getting it started I drove to the gas station to get gas and turned off the engine as I was walking away I heard cracking noises and my car making the ding noise it makes when you turn it on ACC mode. When I came back to the car all the lights on the dash, radio screen, headlights, tail lights, and mirror lights (the ones that light up when a car is close) were flashing like crazy and still heard the crackling noise.
Jul 17, 2025
The contact owns a 2020 Honda Pilot. The contact stated while driving at an undisclosed speed, the vehicle started to lose automotive power, and failed to return to normal operation. The contact stated that several unknown warning lights were illuminated. The vehicle remained at the residence. A dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.
Jul 14, 2025
In April 2021 Honda issued a warranty extension due to loose connection in the MOSTbus network causing. Popping or crackling and Network Loss. My vehicle was checked and nothing done. Then in 2023 recall-Due to improperly designed and manufactured connectors, the Media-oriented system transport (MOST) communication coaxial cable counter may have a poor connection. My car was taken in for this recall and this “repair” had not been resolved.
Jun 27, 2025
The infotainment screen is turning off and says “Network Communication Lost. MOST Net Off”. This means the infotainment screen goes black, often for long periods before it cycles back on, making it difficult to use Navigation and the screen for reverse camera.
Apr 19, 2025
+ 80 more complaints for this component
ENGINE
35 complaints
Auto start/stop problems with car. When at a stop, car shifts into neutral and cannot get back into Drive. Sometimes I cant turn off car. And when I do it's the only way to get car back into drive. Absolutely dangerous especially with kids in the car. Has happened on several occasions dating back so when car had only 50,000mi. Has had transmission replaced at 60,000mi. Still have engine idle issues till now.
Nov 01, 2025
When I am driving my car and stop at a stop light sometimes the car will fail to start up. It goes into neutral and then will take at least a minute to restart which is very dangerous. Its something with the start/stop feature and I had this problem two years ago and after many times dropping off my car at the Honda dealership and them telling me nothing is wrong with the car I finally said there had been a service bulletin on the start/stop system and they finally fixed it. Now two years later the same thing is happening. It is very dangerous as it happened when I was at a stop light getting off the highway and a car was coming from the highway and it took a couple minutes to restart and I almost got hit. Honda refuses address the issue and says there is nothing wrong. In fact they told me I needed to replace the mechanism with the park, neutral drive which I did for $1100 and then picked it up and the same thing happened again then they said it was the battery which was less than a year old so I replaced that and again same problem. This happens at least twice a week. This is dangerous!
Oct 27, 2025
Engine auto off at an intersection. Would not restart. Burned up starter. Towed to Honda dealership. Rod bearing spun causing catastrophic damage to engine. Honda Care Extended warranty is covering at least part of the cost to replace either the shortblock, or possibly replace entire engine. No decision on which just yet.
Sep 09, 2025
Rough Shifting at lower speeds when accelerating and deceleration. Very hard jerk while driving with family in the car. Hard jerk happened occasionally and produces no codes. Dealer and mechanic say they can't do anything without codes.
Aug 28, 2025
I have a 2020 Honda Pilot (VIN [XXX] ) and have experienced RPM fluctuations when trying to maintain speed. I'm concerned these issues may be related to ODI investigation PE25008 and further use of my vehicle without having it inspected may result in a crash, fire and/or complete engine failure. The engine has not operated smoothly for months, and my mechanic has not been able to figure out why. It feels like the engine is struggling to maintain a steady RPM, leading to bouncing or surging in power. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Aug 28, 2025
+ 30 more complaints for this component
UNKNOWN OR OTHER
35 complaints
This is about the auto stop/start feature that kicks in when you are stopped in traffic or at a stoplight. The car shuts down and is supposed to restart. Twice now, the car has refused to restart when I took my foot off the break. I had to turn the car off, open the door, and close the door and restart the car. I have no shut off that feature.
Oct 29, 2025
The 'infotainment system; which in includes the navigation system and backup camera and sensors suddenly goes black. I may first get a black screen with "network Communications lost" message, then it goes black or get a message that says "unfortunately, com.honda.tuner has stopped". It started happening after I had to replace the batter. This was the 2nd replacement battery I've had to install. I had the battery replaced in March, 2025 at my honda dealer, and before I even got home I started getting the messages. Sometimes, the infotainment system may come back, other times, it does not come back. If I pull over, shut the car down, wait a few mintues, open the door and then close the door, it may come back when I start the car up again. I took it to the dealer - they could not figure out the problem and said that maybe replacing the tuner for 1600 would help, but they would not guarantee it. I've contact American Honda and lodged a complaint in June 2025 but so far it has not even been assigned to a manager.
Sep 15, 2025
I am the original owner of my Honda Pilot and have always taken the vehicle to Honda dealerships for all scheduled maintenance and service. On [XXX], I noticed the air conditioning was blowing only warm air, with no cold air at all. I scheduled an appointment at Germain Honda in Beavercreek, Ohio, where the vehicle was inspected on July 28, 2025. I was informed that the A/C system had suffered what is often called “A/C black death” and that the entire A/C system would need replacement at a cost of $6,753.93. I was also told that no parts were available and that I would be contacted when they became available. I have not been contacted since. When I asked why this happened, I was told it was rare and that I was just unlucky. However, my own research has shown that many Honda Pilot owners (and likely Ridgeline owners as well) have experienced the same failure, sometimes repeatedly, even after dealer repairs. Honda has issued recalls and extended warranties for A/C failures in other models such as the Civic and CR-V, but not for the Pilot, despite widespread reports. This is a serious safety issue. Where I live, July and August were extremely hot. The lack of A/C made the vehicle unsafe to operate, as every year children and pets tragically die in overheated vehicles. Driving without functional A/C in extreme heat creates a health hazard for families. I was unable to use my vehicle at all during these peak summer months. My Pilot has fewer than 100,000 miles, has been well maintained, and should not have suffered a complete A/C system failure this early in its life. Honda has clearly known about systemic A/C issues in multiple models yet has not taken responsibility for Pilot owners. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.
Sep 04, 2025
complaint of water leak from the front windshield, water leaks into the front floorboard. It is a known 2023 Honda Pilot issue dated 5.18.23, but the 2020 has the same leak
Jun 30, 2025
Crackling sounds coming from the front of the car similar to the original recall in 2020 and the front digital panel is not functioning and shutting down endangering the drive by not displaying information. My recall was cleared but the malfunction seems to have returned.
Apr 19, 2025
+ 30 more complaints for this component
FORWARD COLLISION AVOIDANCE
21 complaints
Lane Assist Camera Failure (Part #36160-TG7-A63) Vehicle Information: Make/Model/Year: 2020 Honda Pilot EX-L Failed Component: Lane Assist Camera, Part #36160-TG7-A63 Safety Issue Description: The lane assist camera has failed, disabling multiple critical safety systems, including: Adaptive Cruise Control Lane Keeping Assist Collision Mitigation Braking System Road Departure Mitigation Auto High-Beam System Concern: This camera component is not subject to normal wear and tear, being housed within the vehicle's protected interior near the rearview mirror. The failure of this part represents a potential manufacturing defect that compromises essential safety features designed to prevent accidents and save lives. The simultaneous loss of multiple Honda Sensing safety systems creates a significant safety hazard, particularly given that drivers rely on these systems for collision avoidance and lane departure prevention. This premature failure suggests a systemic defect that may affect other 2020 Honda Pilot vehicles. Request: I request that NHTSA investigate this matter for potential safety defects and consider whether a recall is warranted for affected Honda Pilot vehicles with this camera component.
Sep 20, 2025
I am a retired car dealer and have driven hundreds of different cars but have never had this happen before and Honda tells me it is normal which I know is not the case! when I am driving on any kind of road flat or hilly when opposing traffic is on coming, the yellow light flashes and beeps and occasionally the steering wheel also vibrates. this false warning light indicating an impending head on collision is unsafe and not how the car is designed to work. my belief as a a retired honda dealer ( 1982- 2020) is that Honda does not know how to fix it and says that it is normal so they do not have to fix. please make them fix this serious flaw so that we can drive our 2020 Honda's with out this false warning light. Honda knows they have a problem! sincerely [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Jan 20, 2025
CMBS activates for no reason whatsoever. I can't even count how many times this vehicle has locked the brakes up and no cars anywhere near me at all. Like miles down the road. Honda said they can't replicate the issue. Well, it's going to be hard to replicate something that happens 4 or 5 times in a week by driving it 10 min down the road. This vehicle is going to get my family killed.
Sep 13, 2024
My vehicle activates CMBS randomly. There doesn't even have to be cars around me and it'll just lock me up in the middle of the road. I have almost been rear-ended several times now. The dealers won't do anything about it.
May 01, 2024
Vehicle braking randomly. Cars can be nowhere in sight and this vehicle will slam the brakes. I have almost been rear-ended several times and almost ended up in a road rage incident due to this vehicle slamming the brakes.
May 01, 2024
+ 16 more complaints for this component
ELECTRICAL SYSTEM,ENGINE
20 complaints
While stopped at red light the auto off feature engaged and the car stalled out when restarting. This has happened multiple times since buying the vehicle
Sep 04, 2025
The idle engine turn back on feature has not turned on several times. It has happened a couple of times upon turning it back on after a complete turn off in a parking lot. Also, it has happened in traffic at a stop light on busy roads where I was sitting there dead stopped in the road unable to get the car started. Another time, it did not turn back on as I was pulling out of my neighborhood and we almost got hit because of it. The battery seems to be involved and seems to have to recharge for a few minutes and then it will turn back on. I've called 911 to help me get out of the road, have taken out the battery and put it back, and had it checked at the dealership. I have to remember to use the button that turns off the idle engine turn off feature or it will happen. It doesn't have any pattern or reason to it.
Jul 19, 2025
The car's engine randomly stopped working and required jump start twice. Despite replacing the valve adjustment and battery, the problem persisted. The Honda dealer we approached did diagnostic testing twice, stated that it could be a problem with the car's Auto Idle Stop system, but did not offer a definitive solution.
Mar 31, 2025
The engine stalled when I did not disable idle-stop. When I slowed down and stopped my Pilot 2020 due to traffic or traffic lights, the idle-stop activated. The engine was then stalled occasionally and the system requested me to step the brake and push start button to restart my Pilot. However, when I tried to restart it, the battery warning sign lit up and it made restart unsuccessful. I will then have to wait for a minute or two and tried again. I found this problem a few months after I bought my Pilot 2020 and I had reported the problem to my Paul Miller Honda service at West Caldwell, NJ. Honda service identified the problem but they do not know what is the exact cause of the symptom and suspect faulty battery. Honda service helped me to change batteries several times already and last time was Dec 10, 2024.
Jan 29, 2025
The car goes into neutral automatically when idle. It then needs to be shut down and restarted. This happens in traffic at a light or intersection. Although, I received the idle stop start recall software update the issue persists. The dealer was unable to reproduce the issue and there were no codes when diagnosed.
Aug 01, 2024
+ 15 more complaints for this component
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
20 complaints
Every week or two, sometimes multiple times in same week, the 2020 honda pilot would turn on randomly in accessory mode where headlights would come on and/or infotainment/radio would come up, or alarm/horns would go on by themselves. Often in the middle of the night when car was in a garage. Sometimes during the day. New vechicle battery was replaced 2 months earlier. Batterries in key fobs were replace but issue continued. Honda dealership diagnosed it as keyless access unit letting voltage through transistor waking ignition switch and recommended replacement of keyless access unit. 2020 pilot was 4 years old with 55,832 miles. Appears to be a common issue/complaint on online forums with replacement of remote keyless access control unit. Dealership replaced unit 19 days ago.
Nov 18, 2024
While stopped at a red traffic light after taking a freeway exit with one foot on the brake, my 2020 Honda Pilot engaged in auto stop (auto idle stop). When the traffic light turned green, I took my foot off of the brake, the vehicle attempted to start but stalled with the electrical components still on (dashboard indicators and ventilation still on). I stepped on the brake and attempted to put the vehicle in park, but noticed the vehicle would not shift out of neutral. I pressed the start/stop button (ignition) and the dashboard indicators flashed but the engine did not start until the second attempt. Somewhere in between, I pressed the emergency lights to indicate to drivers behind me of an issue. About 15-20 seconds had lapsed during my troubleshooting attempt. Prior to this event, there were at least 8 individual events where when the auto start/stop was engaged and disengaged, the dashboard would flash warning signals for a fraction of a second with an audible warning sound. Dashboard warnings flashed on and off too quickly to clearly see what was being displayed. A short delay in restarting the vehicle from idle stop would occur, about 1-2 seconds but the car would then proceed and run as usual.
May 29, 2024
engine fails to restart on its own from a complete stop at a traffic light or road intersection with the Auto Start/Stop function engaged. I was at an intersection at 10:30pm and it was extremely dangerous as my car would not start and was completely black. I could not even turn on hazards or put the car in nuetral to move out of the way. I had to call 911 and have the police assist. My car was towed to the dealership and I am waiting for an update. This will be the 4th time I have had my vehicle there for service for an electrical issue.
Oct 10, 2022
The infotainment screen in the vehicle which includes the backup camera display, navigation, radio, Bluetooth and other important vehicle functions and settings, shuts down and reboots in a continuous loop and sometimes turns off (blank screen) completely. This results in a backup camera function that is no longer useable as the screen does not/cannot display the camera image behind the vehicle. This is an SUV with a large rear blind spot that cannot be viewed simply by turning your head especially if there are short/small objects below the view of the rear glass. The other functions that rely on the screen also do not work and this constant rebooting/flashing is very distracting to the driver. There are also strange noises emanating from the sound system regardless of whether the system is on or off. This appears to be a widespread problem with this vehicle that still does not have a permanent solution. Several repair attempts by the OEM have not fixed this issue.
Apr 06, 2022
My vehicle was recalled twice before 2,500 miles for wiring harness connector issues (snapping, popping, crackling). I was told I could lose visibility with all dash functions, navigation, radio, etc. After the first and second recall service fix I continued to experience the same symptoms. I opened a case with Honda in June, 2021, and notified my local dealer. The Honda case number is 12314702. I have heard nothing from either Honda and my local dealer, and I am concerned nothing is being done on this issue and I will lose visibility of my dash at some point, putting myself and family in danger.
Dec 20, 2021
+ 15 more complaints for this component
FUEL SYSTEM, GASOLINE
16 complaints
The contact owns a 2020 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Jan 06, 2025
The contact owns a 2020 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at an undisclosed speed, the vehicle unintendedly decelerated. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The failure mileage was 55,000. Parts distribution disconnect.
Dec 05, 2024
The contact owns a 2020 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Nov 04, 2024
The contact owns a 2020 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Oct 10, 2024
The contact owns a 2020 Honda Pilot. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. The contact stated that the vehicle had to be turned off and remain stationary for several minutes before restarting the vehicle. In addition, the contact stated that the vehicle was almost in two crashes due to the failure. The contact stated that the failure began in April 2024; however, the failure had become persistent. The dealer was made aware of the failure. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 50,000. Parts distribution disconnect.
Sep 03, 2024
+ 11 more complaints for this component
POWER TRAIN
15 complaints
The torque converter has a shutter and has had a shutter since the day I bought it. All they want to do is flush the transmission fluid they didn't want to change the torque converter or whatever it's causing the shutter when it was under warranty. They just wanted to continue to keep flushing the transmission to give the torque converter thinner fluid so that way it would continue to run properly instead of actually changing the problem. The started to happen when I had 60,000 mi on the car cuz I had them their way of fixing the transmission first. Then it happened again at approximately 80,000 mi. Have them fix it again. Then it happened again at 115,000, mi The transmission will slam into gear around 19 mph and then it will fluctuate and slam into gear around 30 to 40 mph as well and then once you get past those two spots the transmission seems to run normal.
Oct 11, 2025
Transmission shuddering 55,000 miles and 3 months beyond warranty. Quoted a $221 diagnostic fee to “maybe tell me it needs a software update.” Dealer also said when transmission was serviced at 30k it should have been drained and filled 3 times not once as the book calls for. They are doing their damndest to hide a major problem.
Oct 02, 2025
Last time I changed my oil I had bronze colored flakes of metal in my oil. It looked like parts of the main connecting rod bearing material. No running problems YET, but will likely fail soon. I've kept up on oil changes every 5-7K. 89K on vehicle. Please do something about a full recall on this issue and include this report into the affected VINs.
Sep 06, 2025
This vehicle has shown juddering and difficulty with shifting gears, especially on an incline, although it RPMs will speed up and slow down even while traveling on a flat road at a consistent speed. The Honda dealership stated that the course of action is to drain and fill the transmission 3 times to the tune of $550+ and Honda Corporate claims this is "Routine Maintenance", which it is not. I have an extended warranty which would cover the torque converter but will not cover this fluid. As many other posts have indicated, this is not an issue limited to the 2016-2019 Pilots, but that it extends to 2020s as well. Continuing to escalate this with Honda Corporate, and will pull in my state's Attorney General for these unfair practices of lack of warranty coverage for a known issue that is due to manufacturing.
Jan 14, 2025
The contact owns a 2020 Honda Pilot. The contact stated that while his wife was driving 30 MPH, several unknown warning lights flashed on the instrument panel and the vehicle went into LIMP Mode. The contact stated that the message "Pull Over When Safe" was then displayed and the contact's wife pulled over, restarted the vehicle, and drove to the residence. The following day, the vehicle was taken to a dealer who discovered a misalignment between the 4th and 5th gear, causing the transmission failure. The contact took the vehicle to an independent mechanic where the transmission was replaced. The manufacturer was not notified of the failure. The failure mileage was approximately 130,000.
Jan 06, 2025
+ 10 more complaints for this component
FUEL/PROPULSION SYSTEM
14 complaints
My car has always had slight issue getting consistent fuel pressure causing the engine to rev abnormally when giving gas during acceleration. On 11/25, my car failed to start due to the fuel pressure being too low. I brought my car into two mechanics including a Honda certified dealership to inspect an issue with my fuel pump. I was informed that other Honda Pilots of the same year as mine have a recall on their fuel pump, but my VIN was not included. Both mechanics indicated that this is the exact issue that the other Pilots under the recall have and they were not sure why mine was not included. It is pulling the same codes, too, when it went under diagnostic testing as issue with the lower fuel pump.
Dec 15, 2025
My car was fine. I was driving fine and then I pulled out of my neighborhood and all of a sudden my check engine light started blinking and my car was hesitating and jumping. I pulled over for 10 minutes with the car turned off and then it was fine. It did something similar once before a week prior but I thought it was a one time thing. There are recalls for fuel injectors on the year prior honda pilots. And the mechanic shop said that’s what they would replace when they looked at it.
Jun 23, 2025
My issue is with existing recalls of the following: 23V-431 & 23V-858 in that replacement parts are NOT readily available according to multiple phone calls to a local dealership. The dealership responded by placing one on a waiting call list. I’ve owned this Honda Pilot over a year and have FIVE such notifications from Honda America. It is like they prefer I sell it or wreck it to get from under all these notices. Does NHTSA have legal authority to fine or demand Honda America conform to build replacement parts in straight forward i.e., as soon as possible. The vehicle surges up and back when climbing hills or attempting to pass. It is very disconcerting at the least or dangerous at worst. I will appreciate any help NHTSA can provide to get more fuel pumps with proper impellers out quickly.
Jan 06, 2025
When driving down our street approximately 2 months ago, an error came up for an Emissions System Problem. Over the course of the next week, the car started showing several other error messages, and while driving the transmission felt jittery or like it would stutter while in 1st and 2nd gear. We brought the car to our local Honda dealership to have a recall fixed, and asked them about the issues while they had the car. They advised it was an issue with the fuel injectors but there was no recall for the 2020 Honda Pilot as of yet. I brought the car to an independent service center and they advised the same thing after running the codes and inspecting the vehicle. The vehicle is scheduled for the fuel injectors to be replaced later this week at the independent service center.
Oct 17, 2024
In a December 2023 I learned of a recall NHTSA Recall Number23V-858 for my vehicle. The recall states that the fuel pump could stop functioning, thus putting my car at a safety risk for crashing. Honda states that we will have to wait for the parts so this can be repaired. It is now a August 2024 and Honda still does not have the parts to repair this serious safety issue. 8 months later! I use my car daily and am very concerned about the possibility of a serious safety incident caused by Honda’s lack of appropriate replacement parts. This not only puts my life at risk, but others who are driving near me if I crash because of this defective part.
Aug 29, 2024
+ 9 more complaints for this component
FORWARD COLLISION AVOIDANCE,LANE DEPARTURE
8 complaints
Turned car on one day and warning lights on dash. ACC problem, Collision mitigation system problem, road departure mitigation problem, LKAS, Auto high beam, CMBS problem. Prior there were no issues Took car to dealership and they determined its the forward looking camera U3000-49, see uploaded file. The front camera has failed without incident, windshield isn't damaged, windshield has not been replaced. When it malfunctions and myself or family are relying on this feature it becomes a safety issue.
Apr 16, 2025
The ADAS camera had an internal failure, rendering all of the driver assistance features inoperable. The camera was the one that came from the car new. The old camera is available for inspection. The problem was observed by an independent repair shop. There were several warnings about the problem before the camera failure in the months before.
Mar 31, 2025
Upon startup I frequently get the following warnings: -Collision Mitigation System Problem -Road Departure Mitigation System Problem -Adaptive Cruise Control Problem -Lane Keeping Assist Problem -Braking System Error All mechanical systems work fine but cruise control and all of the “smart” safety features don’t work. A simple google search will show hundreds of owners experiencing the same problem with this generation as well as Odysseys that likely use the same system. Dealers want $1700-$2000 to replace the forward facing camera. However, this is clearly a defective part from Honda and they need to recall and fix it.
Jan 27, 2025
Collision Mitigation System proble
Sep 26, 2024
Drive car normal .park car went in building to work. After work start cart and on highway going home all lights came on on dashboard. Mechanic said front camera is burnt due to excessive heat.
Jul 06, 2024
+ 3 more complaints for this component
UNKNOWN OR OTHER,ENGINE
7 complaints
Transmission is sluggish and the RPM’s fluctuate between 1200 and 1400 at any speed going back and forth so the car has a back and fourth motion. Engine failure on 12/3/25 car stopped while driving. Makes a loud knocking sound. Most likely faulty bearings due to poorly engineered camshaft. White pear paint peeling since I purchased car. Capital Honda in San Jose unable to address any issue saying nothing is covered under warranty. These issues where taking place even while under warranty.
Dec 05, 2025
The auto start/stop on my car will cause my car to not restart when I’m at a stoplight. This has happened multiple times. I have to remember to turn off the auto start/Stop function every time I get in the vehicle. It will shut my whole car down and take several seconds for me to be able to turn the car back on putting me at risk when I’m stopped in traffic. It has happened multiple times since May 2024.
Mar 31, 2025
My Honda Pilot when in the start/stop idle mode is completely stalling at stop lights. in these cases, I’m having to put the car in park, hit the button to turn it off, turn it back on, which takes up to 30 seconds and then I’m able to put it in drive. I can turn off the automatic idle, but it has to be done every time I get in and turn it on so it’s easy to forget. This is a safety concern for myself, my children, my spouse, and others on the road
Mar 10, 2023
My 2020 Honda Pilot Touring was not starting the engine back up after stopping at the traffic light and having the start/stop system stop the engine. I took my car to the dealer, and they disabled the start/stop system. This temporarily resolved the issue. But if a recall is issued for this problem, I’d like to have my start/stop system fixed, since it is part of the emissions system. Thanks, Carlos.
Feb 13, 2023
Issue with auto start-stop. Upon being stopped at a light, the auto start did not reengage and upon starting back up again the radio defaulted to an AM station and would not allow us to change anything.
Jan 11, 2023
+ 2 more complaints for this component
SERVICE BRAKES
7 complaints
The contact owned a 2020 Honda Pilot. The contact stated that while her son was driving approximately 55 mph the brake pedal was applied however failed to respond the vehicle crashed into a fence. The wheel assembly detached. There were no warning indicator lights illuminated. The driver sustain muscle injuries and medical attention was provided. A police report was filed. The air bags deployed. There was no reported fire. The vehicle was towed to an independent mechanic. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified however, no further assistance was provided. The approximate failure mileage was 18,000. The insurance company deemed the vehicle a total loss.
Nov 09, 2021
The large amber Brake warning indicator on the dash and the associated buzzer comes on giving a false positive indication periodically in two way traffic even on straight roads with adequate traffic separation. There is no specific pattern to getting this false indication and it is very annoying. I am concerned that it could also automatically apply the brakes when it is not necessary. In my normal commute of 20 miles it may occur five or more times. I have read online that other 2020 Honda Pilot owners are having the same problem and that dealers have been unable to correct it.
Aug 20, 2021
TL* THE CONTACT OWNS A 2020 HONDA PILOT. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 1 MPH WHILE TURNING AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE LOST FUNCTIONALITY IN THE BRAKES, WHICH RESULTED IN THE CONTACT CRASHING THE VEHICLE INTO A WALL. 1 PERSON WAS INJURED (THE CONTACT) AND SUSTAINED SORENESS TO THE BODY BUT MEDICAL TREATMENT WAS NOT SOUGHT. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED AND A POLICE REPORT WAS NOT TAKEN. THE VEHICLE WAS DRIVEN TO CONTACTS RESIDENCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.
Mar 18, 2021
TL* THE CONTACT OWNS A 2020 HONDA PILOT. THE CONTACT STATED THAT WHILE APPLYING THE BRAKES, THERE WAS AN ABNORMAL POPPING SOUND COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO FRANK FLETCHER HONDA (2921 MOBERLY LN, BENTONVILLE, AR 72712) WHERE THE CONTACT WAS INFORMED THAT THE SOUND WAS NORMAL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,100.
Nov 13, 2020
THE FORWARD COLLISION SYSTEM IN OUR 2020 HONDA PILOT WILL ALERT US TO BRAKE, SHAKE THE STEERING WHEEL BACK AND FORTH AND BEEP WITH NOTHING IN FRONT OF US OR WILL DO IT WHEN ANOTHER VEHICLE IS OUT OF THE ALERT ZONE IN THE OPPOSITE LANE. WE HAVE TAKEN IT TO OUR LOCAL DEALER AND THEY HAVE NOT FOUND AN ISSUE. WE CAN BE ON BACKROADS, MAIN STREETS AND RECENTLY ON EMPTY BRIDGES.
Aug 04, 2020
+ 2 more complaints for this component
EQUIPMENT
6 complaints
The vehicle radio/nav, display goes completely out. Sometimes it just goes full volume. Makes full volume popping noises out of the blue. Sometimes is blacked out and sometimes it just won't turn on or shut off. Symptoms have be getting progressively worse and worse. I'm afraid of the other systems this will effect due to the bus system. It is very scary to my wife when it just goes full blast and I'm afraid it's going to cause an accident. It's been doing things for a year since 12000 miles or so, but it had just recently gotten terrible.
Jul 27, 2022
I have constantly had to bring my car in again for the same problem since I bought it brand new in May 2020. On September 22, the audio/entertainment system completely shut down—it stopped playing music from the device connected to it and would not connect to a new device. The console then went completely black, and the audio system began to crackle incessantly, even when I turned it off. When I turned off the ignition and restarted the car, there was an error message on the display: “No Audio Connection” This had already happened multiple times since I had brought the car in for this problem a year prior. In some cases, I lost all displays, meaning I had no GPS, speedometer, fuel indicator, or other safety indicators. Each time I called and/or I brought the car to the dealership, I was told that sometimes the system just crashes and that I should “reset it by restarting the car, just like an iPhone.” However, this has never actually worked. In every instance, I had to restart the car 2-5 times and hope that the system would correct itself. Usually it did not, and I would just have to wait for hours or even days before the entertainment system would spontaneously begin functioning again. When it happened in September, I brought the car in and demanded that something be done. After a day, a service advisor called me and said the previous repair from a year ago was done incorrectly, which led to recurring problems with the wiring harness. You can imagine how furious I was since I had to bring the car back several times during the first ordeal in 2020. Fast forward another 24 days (October 16), and the same problem occurs. When I lividly informed the service department that I was having problems again, I was informed that this is a common issue with 2019 and 2020 models (citing a lawsuit that was filed against Honda). The dealer was fully aware that these cars have this problem that pose a severe threat to passenger safety, yet it continues to sell them.
Nov 10, 2021
Have had numerous occasions where the Center Display Console Screen has gone completely blank when driving ( Nav, audio & driver systems integration items). A Bigger problem is that on ONE occasion on the highway, the Driver's Main Display Screen has also gone completely blank at the same time as the center display -- i.e. TOTAL LOSS OF SPEED INFO AND ALL SYSTEM WARNING LIGHTS. It takes almost 2 minutes for the screens to "reboot" and come back to normal. Honda has released several TSBs regarding the center display console, MOST network connection and audio issues but nothing I am aware of about the Main Drivers Display failure. This is a totally random & intermittent condition but a severe Safety Issue when the driver's main screen goes out . I'll be going to the dealer soon but this issue has been around on various Hondas for quite awhile with little apparent fanfare from Honda??
Sep 17, 2021
The center led screen and all components cut out and reboot many times while driving. This includes backup camera, hands free phone communication and navigation. Radio is also non functioning during this time. Honda has referred this fix as fakra components. Items have been replaced or worked on 4 times as of September 7th 2021 and the system failed again already today Sept 8th 2021. The first incident occured 1 week after purchase and this is the fifth time it will need repair in less than 1 year, although dealer service has told me there is nothing else they can do until Honda comes up the a fix. Apparently this occurring on several years of high end pilots. I contacted Honda today and started the process for a case number.
Sep 08, 2021
the vehicles bus connectors where called have been taken to 3 different dealer ships to get fixed an problem still has not been resolved. the cars display screen and rear view camera has absolutely no power sometimes will turn on when I first start vehicle but will turn off completely while driving nothing is visible. reversing I can't see objects and while driving have gotten lost since gps will completely turnoff and I can use my phone while driving. the bus connectors will pop constantly while driving. I have all documents stating the cars been seen and different things have been done to get fixed no warning problem started April 18th
Jul 09, 2021
+ 1 more complaint for this component
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
5 complaints
The auto shut off has been not working properly and the vehicle wont restart after it shuts off. My wife was at a traffic light, and the vehicle shut off. When the light turned green, it did not restart. As a result of this she about got taken out by a semi that was coming in behind her. This could have been a deadly accident as it is raining and wet. She was stuck at the light on a busy highway for 3 minutes before the vehicle would restart.
Oct 27, 2025
When auto start/stop feature engages at times vehicle does not restart and will not restart. This has happened 5-6 times in heavy traffic leaving the car dead in the middle of the road until we repeatedly try to reset and restart.
Aug 23, 2023
The Honda Auto Start Stop system has been taxing my battery through daily use and creates unsafe situations. On more than one occasion, similar to the following, I have experienced the Honda Pilot stop the engine via the A.S.S. System. Upon releasing the brake, the system attempts, but fails, to come to ignition and the electrical system lacks the ability to start the engine, creating a need to re-start (or attempt restart). On 1 such occasion, my family was traveling through a city on the interstate. After driving on the interstate for a few hours we came to a stop light and stopped. At the green light, upon releasing the brake, the Honda Pilot attempted to start again and failed. The car went completely dead in the middle of a 4 lane interstate with my family inside. The car did not start again until the 3rd time attempting to restart the vehicle. Approximately 10 seconds later than intended, we were able to clear our vehicle from the interstate intersection. On normal occasions, such as the course of business with the Honda A.S.S. System, driving in situations that would be categorized as "start/Stop" situations, the Honda A.S.S. System leads to stalled response and delayed lurching into traffic creating situations due to the delay in response. Multiple times this has been reported to my dealer. They acknowledge it as a "Battery" problem. They test my battery per HONDA WARRANTY and tell me it "Passes". They basically are just charging my battery and sending me out the door. The time between vehicle events is decreasing. Please help address this obvious vehicle shortcoming. There is no permanent means to disable it. Thank you.
Nov 22, 2022
I have owned the 2020 Honda Pilot Touring since Jan.2021. Up till now, theses similar situations have happened 4-5 times. It always happens when I am gradually slowing down to a complete stop at crossroads. My 2020 Honda Pilot has shut off a few times while stopping at a red light. Each time has been after coming to a complete stop at a red light and sitting there for a couple minutes. Suddenly there is a beep sound and the engine shuts down. Only the entertainment system is left on. The gear changes to N by itself and I am unable to change it to any other gear. With my foot on the brake, trying to change the gear and trying turn off the car for about 3 minute in the middle of traffic with my kids in the car, eventually I was able to shut off the engine completely off. I immediately try restart the car to avoid a car accident. It put itself in N (neural) and the dashboard screen said “Put it in P (Park) and hit bottom to restart car.” The car wouldn’t let me push anything. The power button did nothing and even if you pushed the P for park it stayed in N. The battery light immediately came on when this happened also. And went away as soon as it worked again. I scheduled an appointment after the third time the this happen leaving the car for them to run tests. They ran the tests and when I returned to pick it up, the technician said they tested the battery, wiring, and engine and that everything was good. Nothing was provided to me but they did show me the report as they talked about the results I am sure I can obtain if requested. They almost changed me for the testing but waived the fee which I was thankful. I am concerned and at times scared for the safety of my kids and I. I really hope Honda finds a fix for this and recalls for whatever the issues are as quickly as possible. I like the car but it really is making me want to get a new car and never purchase from Honda again.
Sep 10, 2022
My Pilot has approximately 25,000 miles. I was stopped at a red light, my vehicle has the ignition shut off feature, which engaged while I was stopped. When the light changed and I went to accelerate, instead of the engine restarting, the entire car stalled and would not restart. There were a variety of flashing lights and the car appeared to have power but the engine would not turn over. I immediately turned my hazard lights on, but each time I tried to restart the car, the hazards would turn off which was particularly concerning. The police responded and we looked for options to get the car into neutral so we could move it out of the intersection but there appears to be no option for a layman to manually override the transmission and place the car in neutral. As a result I was stranded in my vehicle for nearly 3 hours in an intersection while I waited for a tow truck. There had been no prior indication of any issues with the vehicle. It was purchased used and I have only put approximately 2,000 miles on it since purchasing. The vehicle was towed to the dealership and is awaiting inspection. While my experience was terrible, I am terrified to think of how much worse this could have been if I had stalled in traffic on a highway or with my children in the car.
Jul 01, 2022
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
5 complaints
Car shuts off when going into idle when at a traffic stop or in traffic. Does not restart. Completely shuts off goes into neutral then park and have to press brake and start the car again. Has happens 4 times in last 2 weeks.
Sep 25, 2024
When the vehicle comes to a stop and the auto-engine-start-stop feature is engaged, the vehicle will shift itself into neutral and will not disengage until you shut off the vehicle and turn it back on.
Jun 10, 2024
The Auto Idle Stop system was engaged at a red light after exiting an expressway. When the light turned green, and I removed my foot from the brake, the transmission moved to neutral, and the engine would not start up again. I was unsuccessful in getting the car to start again by either pushing the start/stop button or adjusting the transmission to park. The battery indicator light was illuminated during this process, but no other errors were displayed. I connected a battery-powered jump starter within 3-5 minutes of the failure, and the vehicle started on the first attempt. The Auto Idle Stop system had worked as expected earlier in the drive and there were no other indications of any issues with the vehicle prior to the incident. My entire family's safety was at serious risk since we were stalled on a busy 6 lane road with no ability to move the vehicle to the shoulder and I had to avoid traffic to get to the trunk and under the hood and spend time connecting the jump starter and subsequently attempting to start the vehicle. We are yet to bring the vehicle to the dealership for inspection.
Jul 04, 2023
There is a popping and crackling sound that comes from the speakers whether it is on or off. When this occurs the infotainment system, rear entertainment system, and blue tooth stops working. This happens every single time the vehicle is used. This causes distracting driving because the noises happen all of a sudden when driving. Second problem-the car seems to shut off and turn back on by itself after pressing the gas when its on auto idle shut off. For a few seconds when I let go of the brake peddle, instead of turning on from the auto idle shut off it just shuts off, then I press the gas and it turns on. It has done this several times that it is concerning and I fear it can cause an accident if it moves forward when I think it shut off on its own.
Dec 02, 2022
I understand there may be an investigation of Honda's stop-start system, the system which is meant to improve fuel economy by shutting the engine off when the vehicle comes to a stop. I experienced this one (1) time while stopping at a traffic light, date unknown. The engine went off, as it was supposed to, but when I took my foot off the brake and pressed on the accelerator nothing happened, the engine had not restarted. I attempted to restart the car by pressing on the start button but since I was in Drive it wouldn't start. I think I tried to shift the transmission into Park (it's been several months since the incident) but I'm not sure if it shifted or not. I turned the car off by pressing the start button, waited briefly and then pressed the start button again to start, which it did. I shifted into drive and pulled away. That was a long time, probably not as long as it seemed, sitting at the light as others were going around me or blowing their horn at me. I have not had any further incidents since that time but wanted to register this one with you.
Sep 07, 2022
ELECTRICAL SYSTEM,BACK OVER PREVENTION
4 complaints
The infotainment center goes out, the screen reads "Network Communication Lost" "MOST Net off". This occurs while using the rearview camera, causing a safety issue. This is a known Honda issue, bulletin 20-049, 20-058, A19-030B. Replacement of FAKRA connectors, MOST bus wiring harness (parts 39817-TJB-ACO housing or 39165-TG7 cords) or the entire floor harness.. Vehicle has 79,000 miles.
Nov 21, 2025
The instrument panel blacks out and does not display critical information such as engine oil pressure radio goes out speedometer goes out rear camera goes out. There was a recall T89 but Honda says my VIN does not come up under the recall even though it is the same issue. This is an intermittent problem. Everything will be working and then while driving it blacks out. The black could last hours. Unable to get navigation. Then when it comes back on the panel light up with engine light warning brake warning low gas warning even though tank is full traction control light comes on These warning lights will come on and after a few minutes go out.
Mar 07, 2025
The infotainment system screen will go black/turn off for several minutes, completing disabling the backup camera and other functions. Last week, the system went black completely and I tried to turn off / on the car multiple times but the infotainment system still did not reboot. I had to disconnect/reconnect the main battery to make the system to reboot. Few days later, the system went black again for a short period of time. When the system is up an running, there are many time that my concentration on driving has been disrupted by the sudden cracking and popping sounds stemming from the infotainment system. There is no pending recall on my car, so I do not what to do with my situation.
Feb 07, 2023
TL* THE CONTACT OWNS A 2020 HONDA PILOT. THE CONTACT STATED THAT THE BACK-UP CAMERA AND DASHBOARD WARNING LIGHT FAILED TO OPERATOR CORRECTLY WHILE IN REVERSE OR IN MOTION, WITH AN ABNORMAL NOISE BEING HEARD. THE VEHICLE WAS TAKEN TO GERALD HONDA OF MATTESON (5505 AUTO CT, MATTESON, IL 60443) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE APPLE CAR PLAY SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER FOUR ADDITIONAL TIMES. THE MANUFACTURER WAS CONTACTED BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,300.
Jul 13, 2020
ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE
4 complaints
The car's front and back sensors will trigger for no reason. In a drive-thru it'll tell me that I am going to run into something after I've been sitting there for three minutes and not moving. The brakes slam on consistently, this happens at least three times every time I drive the car, as I'm driving down a road not about to run into anything or anyone. It's quite scary, and luckily, I haven't been rear-ended yet, I honked a few times but was not rear-ended. The low tire sensor goes off even though there's no low tire. I checked at several different service places, and all of them say the tire is fine. After It's checked, the light goes off, but it comes back on within a few weeks. There is a bad smell inside the car as if a diesel truck is passing us. it is so bad That we have to roll down the windows to be comfortable inside the car. Even though this recall has been done, I still get a loud popping and cracking on the radio when I'm making phone calls or getting phone calls. I have a son with autism, and I have to stop the car and let him out when it gets really bad. I have video on Google Photos but I am [XXX] and I do not know how to share them from my computer, sorry INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Apr 26, 2024
Auto start/stop feature failed to restart vehicle and shifted to Neutral when foot was taken off the brake. Collision Mitigation Warning lights came on after vehicle power was shut off and turned back on to restart the motor.
Dec 08, 2022
MY 2020 PILOT HAS SEVERAL ISSUES. 1. THE DASHBOARD AND INFOTAINMENT SYSTEM BLACKOUT. IN SEPT 2020, HONDA REPLACED THE MOST MODULE AND SAID THIS WOULD FIX THE PROBLEM. SEVERAL WEEKS AGO, MY INFOTAINMENT SYSTEM AGAIN WENT BLANK (3/6/2021), I HAD NO BACK UP CAMERA OR INFORMATION. THIS FIX OBVIOUSLY DID NOT WORK. I TOOK VIDEO ON MY PHONE. I TOOK THE VEHICLE TO HONDA, THEY WOULD NOT LOOK AT MY VIDEO AND SAID THAT THEY NEEDED TO RECREATE IT (3/26/21). THEY DID NOTHING. I ALSO GOT THE FOLLOWING MESSAGE SEVERAL DAYS LATER (3/12/21), "UNFORTUNATELY, COM.HONDA.TELEPHONYSERVICE HAS STOPPED." I ALSO SHOWED THIS TO THE HONDA SERVICE CENTER, THEY SAID INTERESTING, WE HAVE NEVER SEEN THAT. THEY DID NOT WANT MY PICTURE, AND COULD NOT RECREATE, SO THEY DID NOTHING. THE CRACKLING/POPPING NOISE IS ALSO BACK AFTER IT WAS SUPPOSED TO BE FIXED, WITH THE HONDA REPAIR. THEY COULD NOT RECREATE THIS EITHER, SO THEY DID NOTHING. 2. I HAVE ISSUES WITH THE FORWARD COLLISION BRAKING, AUTO SENSING. I LIVE IN A RURAL AREA AND WHEN DRIVING ON TWO LANE ROADS, HEAD ON TO THE OTHER TRAFFIC THE VEHICLE CONSTANTLY BRAKES. WHEN DRIVING OVER TWO LANE BRIDGES, WHICH I DO OFTEN, IT BRAKES SEVERAL TIMES A TRIP TRYING TO GET OVER THE BRIDGE. THIS IS NOT SAFE. ONE TIME I WAS ON 66 IN VA (1/27/21), AT NIGHT, AN 18 WHEELER WAS COMING OFF AN EXIT RAMP, I WAS IN THE RIGHT LANE. THE VEHICLE SLAMMED ON THE BRAKES AND DROPPED MY SPEED APPROXIMATELY 20-25 MPH FOR NO REASON. THE 18 WHEELER WAS STILL ON THE EXIT RAMP. I WAS ALMOST REAR ENDED BY THE VEHICLE BEHIND ME. THE BRAKE SENSING IT TOO SENSITIVE. I HAVE TAKEN IT IN FOR THIS, THEY COULD NOT RECREATE AND TOLD ME TO TURN IT OFF. THAT IS NOT AN ANSWER. IF A VEHICLE HAS SAFETY OPTIONS, WE SHOULD BE ABLE TO USE THEM AND NOT BE TOLD TO TURN THEM OFF! THE 2020 PILOT HAS A LOT OF ISSUES THAT ARE NOT BEING FIXED. THIS VEHICLE SHOULD BE TAKEN OFF THE ROAD.
Apr 17, 2021
THIS VEHICLE HAS BEEN NOTHING BUT PROBLEMS SINCE DAY 1. IT BEGAN WITH THE SUNROOF LEAKING AND CAUSING PUDDLES IN THE FRONT AND REAR PASSENGER FLOORS. THAT ISSUE REQUIRED 4 TRIPS TO THE DEALER. THE SPEAKERS THEN BEGAN POPPING AND THE RADIO AND DASH WOULD COMPLETELY SHUT OFF WHILE DRIVING. FIXING THAT HAS BEEN ATTEMPTED 5 TIMES AND THE RADIO STILL CONTINUES TO HAVE PROBLEMS. I HAVE ALSO EXPERIENCED FALSE CRASH SENSING AND ONCE, THE AUTO BRAKING SYSTEM MADE ME COME TO ALMOST A COMPLETE STOP WHILE GOING ABOUT 45MPH AND NO ONE WAS EVEN AROUND ME. THIS CAR HAS BEEN A PROBLEM AND IS NOW BECOMING A HUGE SAFETY CONCERN AS MY WIFE WHO REGULARLY DRIVES IT IS NOW PREGNANT. SHE IS SCARED TO DRIVE IT AND HONDA IS UNWILLING TO HELP SOLVE THE ISSUES.
Mar 28, 2021
LANE DEPARTURE,FORWARD COLLISION AVOIDANCE
3 complaints
I own a 2020 Honda Pilot EX with approximately 58,000 miles. Every time I drive on two-lane roads, I receive a bright orange “Brake” warning from the Automatic Emergency Braking system when vehicles in the opposite lane are passing by. The system falsely detects an imminent collision, even though the oncoming vehicles are safely in their lane. The system then applies the brakes unnecessarily. Most of the time it brakes mildly, but on at least two occasions it has braked very hard, causing the vehicle behind me to nearly rear-end my car. This creates a significant and dangerous situation, as it could easily cause an accident. I now have to disable the automatic braking system every time I drive. During my last drive, after disabling the system, I received a warning message stating: “ABS Failure — Take to Dealer.” I have also experienced dangerous behavior from the Lane Departure Warning/Assist system. When exiting the freeway, if the lane lines disappear or become unclear, the vehicle has slammed on the brakes suddenly. On one occasion, this caused me severe whiplash. Thankfully, I was alone in the car — if my young children had been passengers, they could have suffered serious neck injuries. I have taken the vehicle to the Honda dealer and independent mechanics. Each time, they have only cleared the codes and told me it was due to “dirty sensors.” The warnings and braking issues, however, keep coming back. This issue is persistent, reproducible, and unsafe. The Automatic Emergency Braking, Lane Departure, and ABS systems are not functioning properly and create a real danger to myself, my passengers, and other drivers on the road.
Aug 31, 2025
The dashboard looks like a christmas tree all the brake lights are on, I googled this and its supposedly a known issues. I'm not sure if the brakes are safe or not.
Aug 20, 2025
I passed a walker on my side of the road by slowly moving over the center line to the other lane to give the pedestrian a wide birth. The lane departure migration system was turned on. I did not use a turn signal. There was not a car behind me or approaching me in the opposite lane. The car started to warn me I was going out of my lane by shaking the wheel and flashing a brake/lane departure warning at me. I ignored it since I didn’t want to hit the pedestrian and continued to move into the other lane. Then the car took over the wheel, braked and brought me almost to a complete stop suddenly. If a car had been following behind me, I would have been rear ended. I no longer trust the lane departure warning system. If I forgot to use a turn signal on the highway or suddenly had to leave my lane on the highway to avoid a car or object, this system could cause a serious accident. Thank you!
Mar 23, 2022
FUEL SYSTEM, GASOLINE,POWER TRAIN
3 complaints
The contact owns a 2020 Honda Pilot. The contact stated while driving at various speeds, the vehicle stalled in the middle of the road. The vehicle was able to restart after several attempts. The vehicle was driven to the residence. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) and the vehicle was taken to the dealer, where the recall repair was performed. The contact stated that the failure ceased; however, the message "Emissions Problems" was displayed, and the AWD warning light was illuminated. The dealer was notified of the failure, but no assistance was provided. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 84,300.
Apr 04, 2025
The contact owns a 2020 Honda Pilot. The contact stated while driving at an undisclosed speed, the vehicle stalled; the vehicle returned to normal operation several minutes after the failure had occurred. No warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission fluid needed to be flushed and refilled. The vehicle was repaired; however, the failure persisted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 35,987. Parts distribution disconnect.
Jan 03, 2025
The contact owns a 2020 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 45 MPH, several unknown warning lights illuminated, and the vehicle failed to respond as needed. The contact pulled over and turned off the vehicle. The contact was able to restart the vehicle. The contact stated that the failure was intermittent but had become a recurring failure. Additionally, the transmission warning light was illuminated, and the vehicle was jerking into gear and the vehicle hesitated before responding as needed. The vehicle was driven to a local dealer and was being diagnosed. The vehicle was not yet repaired. The failure mileage was approximately 81,000. Parts distribution disconnect.
Aug 20, 2024
TIRES
3 complaints
The contact owns a 2020 Honda Pilot equipped with Continental Tires, Tire Line: Cross Contact LX Sport, Tire Size: 245/50/R20, DOT Number: [XXX] . The contact stated while driving approximately 45 MPH, the tire pressure monitoring system warning light illuminated. The contact stated that there was a pop sound and the rear driver's side tire had a side wall had a blowout. The contact pulled the vehicle to the side of the road and observed that the tread was detached and pulled away from the tire. The contact installed the spare tire on the vehicle. The vehicle was taken to the dealer where the tire was replaced. The tire was the original equipment. The contact was notified of the Technical Service Bulletin: [XXX]; however, the vehicle was not included. The manufacturer was made aware of the failure and a case was opened. The vehicle failure mileage was approximately 32,490. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Apr 10, 2024
I have 2 years old Honda Pilot 2020 Touring original tires 245/50 R20 with 16900 miles on them and the front tires already start delaminating and chunk off (please see attached pictures). As you can see 2-year-old rubber looks like it's much older. Possibly the rubber compound is not what it should be. Did not found this DOT # in recall yet only the close ones, looks like the recall should be wider.
Sep 09, 2021
March 2021 - car pulling to right, took to dealership & they did alignment, problem persisted, returned to dealer April 22, 2021, still pulling right, they said they swapped front tires left to right and pull diminished, service manager indicated a tire belt/band problem & could go flat or have a blowout, two front tires replaced at 34579 miles on 70000 mile tires, found out about Honda recall UA2 for same problem with Continental Tires but my VIN not on recall list.
Jul 13, 2021
VISIBILITY
3 complaints
The contact owns a 2020 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V174000 (Visibility) and the vehicle was taken to the dealer and the recall repair was completed. The contact stated that after the recall repair was completed, the vehicle was driven to the residence. The contact stated that when the camera system was enabled, the camera was inoperable and displayed a black screen. The dealer was contacted and made aware of the failure however, the contact was informed that the failure would not be honored by the recall repair. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 44,616.
Jan 10, 2024
While driving on a highway, my sunroof exploded. There were no other vehicles near me and nothing hit the vehicle or sunroof. Shards of glass came loose from the vehicle thankfully my sunshade was closed, or the glass would have entered the cabin.
May 17, 2023
There is an active safety recall for the passenger side view mirrors due to risk of mirrors detaching. I brought my vehicle in to have the recall addressed and the mirror replaced and the mirror that it was replaced with is defective. The images are warped as if you are looking in a fun mirror. It is very dizzying/distracting and I am concerned that is it an extreme safety hazard while driving. The service manager at Honda had told me that he has had multiple customers complain about the replacement mirrors and he is being told by Honda there is nothing that can be done about it. I am extremely concerned about the safety of myself and my small children while driving this vehicle with this faulty mirror. I have attached images that show the distortion of the mirror in still images however, it is MUCH worse while the vehicle is in motion.
May 16, 2023
ELECTRICAL SYSTEM,SERVICE BRAKES
3 complaints
TL* THE CONTACT OWNS A 2020 HONDA PILOT. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE INTERMITTENTLY STALLED AS THE BRAKE WARNING LIGHT WOULD ILLUMINATE ON THE INSTRUMENT PANEL. EACH TIME, THE CONTACT WOULD COAST TO THE SIDE OF THE ROAD AND RESUME NORMAL DRIVING SOON AFTER FAILURE. THE CONTACT ALSO STATED THAT UPON APPROACHING A STOP LIGHT, THE BRAKE PEDAL DEPRESSED TO THE FLOORBOARD AS THE BRAKE MADE AN ABNORMAL GRINDING SOUND. THE BRAKE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT HAD TAKEN THE VEHICLE TO HONDA OF TOMBALL (22727 TX-249, TOMBALL, TX 77375) ON THREE OCCASIONS AND EACH TIME THE MECHANIC WERE UNABLE TO DUPLICATE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Apr 20, 2021
2020 HONDA PILOT TOURING 1,156 MILES - 3 MONTHS OLD. VEHICLE BEGAN TO STALL WHEN PULLING INTO GARAGE AND APPLYING BREAKS. LOUD SOUNDS COMING THROUGH SPEAKERS AS IF YOU'RE DRIVING THROUGH HAIL. TUNER LOST, NETWORK CONNECTION FAILED, DASHBOARD BLACK. VEHICLE CAN ALSO APPLY BREAKS WHEN NO OTHER CAR IS AROUND. LATEST SYSTEM FAILURE CAR STALLED WHEN APPLYING BREAKS AT AN INTERSECTION. ALSO DRIVER PASSENGER MIRRORS INDEPENDENTLY MOVE WHILE DRIVING. SOFTWARE UPDATE TO CONTROL BOX AND GAUGE CONTROL MODULE WITHOUT FIX. NOW TIGHTENED WIRES BEHIND BLU-RAY PLAYER. SENSING/BREAK ISSUES ARE UNKNOWN TO HONDA AND HAVE NOT BEEN FIXED.
Nov 03, 2020
I BEEN HAVING A LOT OF PROBLEMS WITH THE 2020 HONDA PILOT BLACK EDITION THE BRAKE ALERT ON THE DASH COMES ON OUT OF NO WHERE WITHOUT ANYONE OR ANYTHING AROUND ME. THE INFOTAINMENT, DASH AND SPEAKERS WITH SHOTTING OFF N MAKING POPPING NOISES. THIS SUV I USE IT WITH MY FAMILY AND THAT CAN CAUSE A REALLY NASTY ACCIDENT BC ALL THAT HAPPENS ALL OF SUDDEN AND IS REALLY SCARY. I HAD MY SUV ALREADY TWICE IN THE DEALER N NOW IS GOING TO BE 3RD TIME. SOMETHING HAVE TO BE DONE. THIS A 50K+ SUV AND DRIVING WITH A VEHICLE THAT HAVE DOES TYPES OF ISSUES IS A BIG RISK ESPECIALLY WITH OUR KIDS.
Feb 10, 2020
WHEELS
3 complaints
FOR THE PAST TWO WEEKS MY PILOT FELT LIKE IT WAS BOUNCING ODD. WE'VE ONLY OWNED IT FOR 5 MONTHS AND HAVE UNDER 5,000 MILES. WHILE MONITORING THE TIRE PRESSURE FOR TWO WEEKS, I'VE NOTICED THAT BOTH DRIVER SIDE FRONT AND REAR TIRES HAVE BEEN CONSIDERABLY LOW AND WE HAVEN'T ADDED ANY AIR SINCE. I FIGURED IT WAS BECAUSE OF HEAT/TIME OF DAY. MY LAST DRIVE AT 80 DEGREES AT SUNSET ENDED WITH BOTH DRIVER SIDE TIRES AT 33 PSI AND BOTH PASSENGER SIDE TIRES AROUND 35-37 PSI. THIS MORNING BOTH DRIVER SIDE TIRES WERE AT 33 PSI ON A COLD START AT ABOUT 60 DEGREES, ONCE I GOT ONTO THE SAME HIGHWAY AND LANES I HAVE BEEN DRIVING ON FOR THE PAST 2 WEEKS, I NOTICED THE MAN BEHIND ME WAVING HIS ARMS WILDLY. I CHECKED MY TIRE PRESSURE ON THE DASH AND NOTICED THE REAR DRIVER SIDE WAS SUDDENLY AT 24PSI, 20, 17, 10 AND I PULLED OVER TO CHANGE THE TIRE. WHEN I WENT TO INSPECT PRIOR TO REMOVING THE TIRE, YOU COULD AUDIBLY HEAR AIR SEEPING OUT. ON VISUAL INSPECTION THERE IS NO NAIL, NO PUNCTURE WOUND OR ANY EVIDENCE OF A CHANCE THAT A PUNCTURE HAPPENED AND THE OBJECT SHEERED OR CAME OUT ENTIRELY. THERE IS NO SIDEWALL DAMAGE, NO RIM DAMAGE OF ANY KIND. THE TIRE ITSELF IS A BRIDGESTONE DEULER H/P SPORT AS. THERE WAS NO DEBRIS IN THE ROAD
Apr 03, 2021
I HAVE HAD TWO TIRES BLOW OUT ON MY 2020 PILOT. ONE AT 10,000 MILES AND ONE AT 18,000 MILES .I WAS ON A MAIN STREET BOTH TIMES AND DID NOT RUN OVER ANYTHING THEY JUST BLEW UP .THEY ARE BRIDGESTONE DUELER H/P SPORT AS 245/60R18 M+S
Mar 23, 2021
I PURCHASED THIS VEHICLE 2 MONTHS AGO AND I HAVE LESS THAN 2000 MILES ON VEHICLE. IT HAS BRIDGESTONE TIRE AND THE DRIVER SIDE REAR TIRE BLEW.
Mar 02, 2020
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)
3 complaints
2020 HONDA PILOT TOURING HAS COMPLETE BLACK OUT OF ALL ELECTRONICS AND THE DASH BOARD SINCE PURCHASE REGARDLESS IF THE VEHICLE IS MOVING OR STATIONARY. POPPING AND CRACKING CONSTANTLY THROUGHOUT AND BEHIND DASH/WINDSHIELD REGARDLESS IF THE CAR IS STATIONARY OR MOVING. THERE IS NO WAY TO MEASURE ENGINE SPEED, FUEL, OIL PRESSURE, OR WHAT GEAR YOU ARE IN. TOTAL ELECTRICAL FAILURES ARE OCCURRING SINCE PURCHASE, AND THE DEALER HAS NO FIX FOR THE ISSUES, BUT DOES ACKNOWLEDGE ALL OF THESE SAFETY AND ELECTRICAL FAILURES ARE FACTORY BORN, AND HONDA HAS FAILED TO FIND OR PROVIDE A FIX. WITH ALL SYSTEMS FAILING, THE CAR IS NOT SAFE TO DRIVE. THE BRAKE SYSTEM WILL BRAKE WHEN YOU ARE TRAVELING SLOW OR AT HIGH SPEEDS, REGARDLESS OF THE FACT THAT NOTHING IS AROUND THE VEHICLE. THIS CAR SHOULD BE RECALLED AND RETURNED TO THE FACTORY BEFORE MORE PEOPLE ARE KILLED OR INJURED. THE CURRENT RECALLS DO NOT FIX ANY OF THE ELECTRICAL SAFETY ISSUES. THESE CARS REQUIRE A TOTAL REWIRE OF FAULTY HARNESS WIRING WHICH IS A FIBER OPTIC DEFECT FROM THE FACTORY, THEREFORE, SOFTWARE UPDATES DO NOT AND WILL NOT FIX THESE SAFETY ISSUES. ALL OF THESE VEHICLES REQUIRE A TOTAL REWIRE. HONDA SHOULD BE ASHAMED OF THEMSELVES FOR ALLOWING CONSUMERS TO CONTINUE DRIVING THESE DEATH TRAPS!.
Oct 01, 2020
POPPING, CRACKING EVEN IF RADIO OFF. SOMETIMES LIGHT PINGS LIKE ROCK HITTING WINDSHIELD SOMETIMES LOUD LONG STATIC SOUND. RADIO CUTS ODD AND ON. NAVIGATION SCREEN WILL CUT IN AND OUT AND GO BLANK (BLACK). SPEEDOMETER DIAL WILL REBOOT AND OR GO BLANK AND REBOOT. THIS IS ALL WHILE DRIVING THE CAR. I HAVE HAD THE REAR VIEW CAMERA NOT COME ON WHEN FIRST PUTTING IT INTO REVERSE TO BACK UP. IT DID COME ON AFTER PUTTING CAR INTO PARK AND THEN BACK INTO REVERSE. WE HAD RECALL WORK DONE YESTERDAY 8/10/20. 20-047 6MB002018-21 AND 20-051 6HR002019-20 PICKED CAR UP TODAY AND POPPING AND CRACKING NOT FIXED. HAD SERVICE TECH RIDE WITH ME AND HE HEARD IT AND ALSO WITNESSED THE RADIO/NAVIGATION SCREEN GO OUT. THE 'CLUSTER' DID NOT GO OUT DURING THIS TIME. UNSURE IF THE CLUSTER WILL GO OUT AGAIN BUT THE OTHER ISSUES ARE NOT FIXED. HE PUT IN A TICKET THAT STATES THEY ARE UNABLE TO FIX PROBLEM AT THIS TIME AS HONDA DOES NOT HAVE A FIX. THESE ISSUES OCCURRED ON HIGHWAYS, PARKING LOTS, STATIONARY IN DRIVEWAY.
Aug 11, 2020
I BOUGHT A 2020 NEW HONDA PILOT ELITE ON OCTOBER 2, 2019 WITH 245 MILES ON IT. I BROUGHT MY PILOT ELITE INTO THE DEALERSHIP ON DECEMBER 26, 2019 AFTER DISCOVERING A POPPING NOISE WHICH SOUNDED LIKE A FIRECRACKER GOING OFF THAT SEEMED TO BE BETWEEN THE WINDSHIELD AND DASH WHILE DRIVING.MILEAGE WAS AT 3,956 AT THIS TIME. ON JANUARY 17, 2020, I BROUGHT MY HONDA PILOT INTO THE DEALERSHIP AGAIN. IT DEVELOPED A POPPING NOISE AGAIN BETWEEN THE WINDSHIELD AND DASH SOUNDING LIKE A FIRECRACKER GOING OFF WHEN I WAS DRIVING. ON FEBRUARY 5, 2020, THE HONDA PILOT WAS ONCE AGAIN BROUGHT BACK IN. IT WAS POPPING AND CRACKING THIS TIME IN THE AUDIO UNIT BUT NOW ALSO DOOR LOCKS WE'RE MAKING NOISE WHEN IN STATIONARY OR WHILE DRIVING. THE CONTROL PANEL HAD ALSO SHUT OFF A COUPLE TIMES WHERE YOU ONLY SAW A DARK SCREEN AND IT WOULD REBOOT. ON JULY 14TH, AFTER HEARING THIS LOUD POPPING NOISE FOR A COUPLE MONTHS NOW WHILE DRIVING, I HAVE TAKEN IT BACK TO THE DEALERSHIP. IT IS WORSE WHEN YOU GO AROUND ANY TYPE OF CURVES OR ON BUMPY ROADS. IF THE ROAD IS COMPLETELY STRAIGHT AND SMOOTH, I DO NOT HAVE THIS PROBLEM. THIS WHOLE ORDEAL IS SCARY BECAUSE IT IS A HUGE DISTRACTION FOR ME AND I FEAR FOR MY SAFETY. I HAVE BEEN TOLD BY THE SERVICE ADVISOR AGAIN TODAY THAT HONDA IS AWARE AND WORKING ON THIS ISSUE. HE STATED A RECALL IS COMING OUT FOR IT AS WELL AS THE ODYSSEY AND PASSPORT BUT THEY ARE MAKING THE PARTS FOR IT BEFORE THEY RECALL IT. HE SAID THEY CAN PUT A BAND-AID ON IT IN THE MEANTIME UNTIL THE PART CAN BE MADE. SINCE THIS IS THE 2ND TIME IN THE LAST 6 MONTHS I HAVE BEEN TOLD THIS, I'M WORRIED THEY ARE COVERING UP THE ISSUE AND WAITING FOR MY WARRANTY TO BE UP. ALSO, THE SENSOR THAT TELLS YOU WHEN A VEHICLE OR OBJECT IS CLOSE TO YOU IS FAULTY. I WILL BE DRIVING WITH NOTHING AROUND ME AND IT TELLS ME TO BRAKE AND GOES INTO ITS 'SAFETY MODE' WHICH HAS CAUSED ME TO ALMOST HAVE A WRECK.
Jul 14, 2020
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
3 complaints
THE INFOTAINMENT CENTER GOES BLANK, STATICS WHEN ON, SOMETIMES THE SPEEDOMETER SCREEN GOES OFF, OR THE THE ENTIRE INFOTAINMENT CENTER GOES AWAY.
Aug 09, 2020
IT FIRST STARTED A COUPLE WEEKS BEFORE THIS WITH A CRACKLING IN THE SPEAKERS. THEN IT WOULDN'T PLAY ANYTHING PLUGGED INTO THE USB. THEN ON THE 20TH IT WOULDN'T PLAY THE RADIO. IT WOULD SAY RADIO UNAVAILABLE. THEN WHEN TRYING TO ACCESS THE RADIO, IT WOULD SAY NETWORK COMMUNICATION LOST AND EVERYTHING WOULD GO BLACK. NO SPEEDOMETER, NO GAUGES, NOTHING. IT WOULD THEN RESTART THE SYSTEM. THEN THE BLUETOOTH STOPPED WORKING. NOW IT JUST CONSTANTLY LOSES NETWORK COMMUNICATION, BLANKS OUT AND RESTARTS. IT DID IT ABOUT 8 TIMES IN MY 10 MINUTE DRIVE HOME. I GOT A VIDEO OF IT WHILE SOMEONE ELSE WAS DRIVING BUT IT WON'T LET ME UPLOAD IT. IT HAPPENS AT ALL SPEEDS, EVEN BEING STOPPED AT A LIGHT.
Jun 21, 2020
LAST WEEK 4/8/2020, MY 2020 HONDA PILOT ELITE STARTING MAKING CRACKING NOISES THROUGH THE SPEAKERS WHILE DRIVING. A COUPLE OF SECONDS LATER THE ENTIRE RADIO, NAVIGATION, AND INFORMATION CENTER WITH SPEEDOMETER, GAS AND OTHER VITAL INFORMATION OF ENGINE SYSTEMS WENT BLACK. THE SYSTEM CAME UP AND STATED THAT IT WAS REBOOTING AND DID NOT HAVE DATA ACCESS. I CALLED THE DEALER AND THEY TOLD ME HOW TO CONDUCT A HARD REBOOT. I DID THIS AND IT WORKED FOR ABOUT 20 MINUTES AND THEN DID IT AGAIN. WHEN I CALLED THE HONDA DEALERSHIP BACK THEY STATED THAT HONDA WAS AWARE OF THE PROBLEM BUT DID NOT YET HAVE A SOFTWARE FIX FOR THE PROBLEM. DURING MY RESEARCH ON THE INTERNET, I HAVE FOUND THAT THIS IS A HUGE ISSUE WELL DOCUMENTED ON THE INTERNET FOR 2017 - 2019 MODEL PILOTS. IN FACT THERE IS A CLASS ACTION LAWSUIT FOR THOSE MODEL YEARS FOR THE SAME EXACT ISSUE. BUT NOW, HAVING BEEN TO THE NHTSA SITE, I SEE THAT IT IS ALSO AN ISSUE FOR NEW 2020 MODELS WITH VERY LOW MILEAGE. THIS IS A BIG PROBLEM AND NEEDS TO BE INVESTIGATED IMMEDIATELY AS EVERYTHING THAT THE DRIVER NEEDS TO SAFELY MONITOR THEIR DRIVING IS AFFECTED BY THIS PROBLEM AND VEHICLE OWNERS ARE NOT GETTING HELP FROM THEIR LOCAL HONDA DEALERSHIP SERVICE DEPARTMENTS. A NATIONAL RECALL FOR SAFETY NEEDS TO BE ISSUED RIGHT AWAY AND PRESSURE ON HONDA TO FIND A SOLUTION AND FIX SHOULD BE REQUIRED BY LAW! OUR LOCAL HONDA DEALERSHIP DID STATE THAT THERE APPEARS TO BE A PROBLEM WITH THE WIRING HARNESS, BUT IT ONLY TEMPORARILY FIXES THE ISSUE AFTER BEING REPLACED.
Apr 13, 2020
POWER TRAIN,ELECTRICAL SYSTEM
2 complaints
The contact owns a 2020 Honda Pilot. The contact stated that an ABS message was frequently displayed on the instrument panel. The vehicle was taken to a dealer, and the contact was informed that there was a miscommunication error with the front camera, which caused the failure. The contact was informed that the failure was not a safety issue and was given an estimate for the repair; however, the contact declined the repair. Since the failure, the contact received various messages on the instrument panel, with one message related to the transmission. The vehicle was taken to an independent mechanic, who confirmed the miscommunication error and that if not addressed, the failure could lead to other major safety issues. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 125,000.
Dec 04, 2025
THE INFOTAINMENT WENT OUT AFTER LESS THAN 20 MILES AND 1 WEEK OF OWNING THE VEHICLE BRAND NEW. THERE IS NO BACKUP CAMERA NOW - WHICH IS MANDATROY, AND NO RADIO OR ANYTHING FROM THE DASH. THIS HAPPENED WHILE DRIVING ON LOCAL STREET AND THE SPEEDOMETER ALSO GOES IN AND OUT. THE VEHICLE IS UNSAFE TO DRIVE. TRIED LEAVING THE POSITIVE BATTERY UNHOOKED FOR A WHILE BUT IT DIDN'T FIX ANYTHING. SEEING THE OTHER COMPLAINS ABOUT THIS, THIS APPEARS TO BE A LEMON RIGHT FROM THE FACTORY AND HONDA IS MASS PRODUCING THEM, KNOWING THIS IS A DEFECT WITH NO FIX. THE DEALER NEEDS MY NEW CAR FOR 2 DAYS TO REWIRE THE WHOLE DASH AND THEY CLAIM IT WON'T FIX IT. THEY SAY THAT AFTER THAT DOESN'T WORK, A SPECIAL HONDA TECH GETS FLOWN IN TO TRY TO FIX IT, BUT THERE IS NO GUARANTEE THAT WILL WORK. JUST GREAT, MY NEW CAR IS JUNK AND I'M STUCK PAYING FOR IT.
Jul 10, 2020
POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER
2 complaints
My battery died while the vehicle was parked. I needed to physically move the vehicle but could not because the electronic button shifter would not allow me to put the transmission in Neutral. The only way to move it out of Park is a lengthy process requiring tools, engine component removals and a manual shifting of the linkage using a long wrench. My solution, was I had to leave the vehicle unattended, call a friend, get tools and replace the battery while blocking traffic. Safety concerns were that the vehicle was blocking traffic at a business and no documentation by Honda of how to fix or even shift the vehicle into Neutral. Now consider if someone has to try and manually tow the vehicle while in Park! I replaced the battery myself, but this is a well documented issue with electronic shifters, that will never make a dealership or service departments records or statistics! There was no warning of the failure, or battery light illuminating. Previous vehicle inspections at the dealership gave no indication that the battery was failing.
Oct 17, 2025
On three separate occasions, after stopping at a traffic light or in a parking lot, I was unable to move my car. The first time, the transmission dropped into neutral and I was unable to get it to any other gear . I had to turn off and restart the car multiple times to get it into gear. I was on a heavily trafficked road with multiple cars behind me at the light. Turned my flashers on and prayed to not get hit. The second time. I was in a parking lot and was leaving. I pulled into a space to look for something and got a message to put the car in park. I was unable to do so. Had to turn off and restart the car twice before It would go into park. I then turned it off and back on and was able to get it into gear. Happened again on a 55 MPH road with my grandkids. Very scary. Honda dealer said that for a tiny second after the auto idle engaged the battery power was too low to restart the car. Their solution was for me to purchase a new battery. I feel this is an engineering and safety issue and was not properly addressed during the auto idle recall.
Jul 26, 2023
ELECTRICAL SYSTEM,LANE DEPARTURE
2 complaints
Lane departure front facing projection camera suddenly went out disabling multiple safety features of the car. The part number for the car is 36160-TG8-A83. This car only has ~86,000 miles and this is unacceptable. This failure disables the Lane keep assist, lane departure, auto high/low beam, adaptive cruise control, auto braking safety features and causes the brake light system light to come on. Apparently, this is a common issue and should be investigated. The parts are on back order nationally and good luck finding a used one.
Oct 05, 2025
The Honda Pilot radio center includes the back-up camera and also Apple-Play used for navigation. This system was subject to a recall earlier when the radio would crackle and then the info center would lose power on an intermittent basis. A recall was performed, and a cable was replaced. That seems to have fixed the loud crackle issue, but I still have an intermittent problem with the info center losing power. The dealer told me to contact Honda. Honda told me it is a dealer decision to charge for troubleshooting and diagnostics. Meanwhile this is a safety issue especially when backing up and while driving because I lose my GPS map. Honda has not fixed the earlier problem, and the dealer will not do anything without getting paid for their efforts (which seems reasonable).
Dec 13, 2024
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
2 complaints
The auto stop/start idle function does not re-engage after stopping the engine. This has happened at least 4 times in the last 3weeks with my vehicle. When stopped in traffic or at a light and stop sign the engine idle engages and stops running the engine, when releasing the brake pedal the engine does not turn on as it should and the car stalls. This requires the operator to engage hazard lights, shift into park and repeatedly try the push start button to turn on the vehicle to proceed. The passenger safety of myself and children are of concern. While having to wait on a car function, that is the core operation of the vehicle, it is dangerous to shut off a vehicle while in operation. Having other vehicles honking and trying to pass or even stopping at a highway entrance ramp then trying to engage the car to meet highway speeds is a dangerous time for an engine to stall and not re-engage. Yes, the issue has been reproduced and a dealer has already addressed the issue with a software update. This update has not resolved the issue. There are no current recalls on my vehicle. There are no warning signs or messages or the ability to turn off the function permanently. In addition, there a times during the operation of the vehicle where the engine stop/start function works after many stops but then randomly does not start. It is an inconsistent feature.
Oct 03, 2025
I’m reaching out regarding a persistent and hazardous issue with the Auto Stop/Start function on my vehicle. The system routinely fails when stopping at lights and stop signs, causing the engine to shut off and not restart. On several occasions, the vehicle has shut off while in motion—on highways, at intersections, and in the middle of roadways—putting me and others at serious risk. I brought the vehicle to John Eagle Honda of Dallas on Wednesday, June 5, 2024. The dealership diagnosed two recall-related issues (Recall #23-008 and #21-012), temporarily resolving the problem. However, the failure returned just five days later and has persisted ever since. I purchased the vehicle in May 2020, practically new from the dealership. This issue began roughly a year after purchase and has only escalated. I’m requesting further review and a permanent resolution, as this continues to be a severe safety hazard.
Jul 19, 2025
ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE,LANE DEPARTURE
2 complaints
The LKAS camera stopped working and it won’t allow any of the connected systems to operate including ACC, emergency brake assist, cruise control, etc.
Sep 04, 2025
All the associated warnings are on dash, diagnosed at local Honda dealership with code u 3006-16. Advised multi camera failure and requested $1600 to repair. Immediate after I am now getting a transmission warning problem on dash.
Jun 08, 2025
AIR BAGS
2 complaints
Front airbags did not deploy during a head on collision and rollover crash
Aug 21, 2025
UPON IMPACT, THE DRIVER'S AIRBAG DEPLOYED AND VEHICLE BEGAN SMOKING. THE VEHICLE SMELLED STRONGLY OF SMOKE. THE DRIVER SUFFERED BURNS FROM THE AIRBAG, THOUGH IT'S UNCLEAR IF THEY WERE CAUSED BY CHEMICAL OR FLAME.
Nov 09, 2020
UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE,LANE DEPARTURE
2 complaints
No incident. Turned my car on and the ACC, LKAS, Collision mitigation and brake system lights all are amber.
Jun 10, 2025
PILOT WAS PARKED AND WHEN I WENT TO GET IN IT TO LEAVE, I NOTICED THE REAR WINDOW LOOKED WEIRD. WALKED AROUND BACK AND THE BACK GLASS HAD JUST EXPLODED. GLASS WAS BULGING WITH A LARGE MISSING PIECE. IT WAS CRACKED ALL THE WAY THRU AND ON THE PASSENGER SIDE WAS A BIG PIECE MISSING WHERE A REAR DEFROSTER MODULE WOULD BE LOCATED. THE GLASS WAS STILL CREAKING WHEN I REALIZED THIS HAPPENED. IT WAS NOT CAUSED BY SOMETHING HITTING IT AS THERE WAS NOT GLASS IN THE INSIDE. I THINK IT WAS CAUSED BY THE REAR DEFROST WHICH WAS NOT ON AT THE TIME. GLAD IT DID NOT HAPPEN WHEN I WAS DRIVING. JUST HAPPENED, BUT IF I KNOW HONDA, THEY WILL NOT STAND BEHIND THEIR VEHICLES. "NOT OUR FAULT".
Mar 11, 2021
STEERING
2 complaints
Loud clicking noise when turning/steering at low speeds. Problem has been worsening over past several months.
Apr 23, 2025
My 2020 Honda Pilot steering wheel locks or sticks while driving, which terrifies me. After researching the problem online, I found that 2020 Honda vehicles have been recalled due to a manufacturing defect in the steering gearbox assembly. My vehicle is NOT on the list. Please advise. Thank you!
Jan 10, 2025
POWER TRAIN,VEHICLE SPEED CONTROL
2 complaints
2020 Honda Pilot has acceleration issues also. I forgot to list it in my last post. loss of power is evident. shaking, cruise control won't stay engaged. has trouble climbing incline roads. gas mileage is crap now. the 2020 Pilots should absolutely be included in the recall.
Apr 04, 2025
The vehicle is showing the same issues as found in the Honda Service Bulletin 20-029 for "9-Speed A/T Hard Upshift with Steady Acceleration", and an occasional hesitation or slip. Our Honda Pilot has a Honda 6-Speed Automatic Transmission and AWD. The transmission has just had a full service, which included a "transmission fluid exchange to include torque converter lines" and replacing the transmission filter. When watching the vehicle shift, the tachometer will spike RPMs, then drop well below, and rise to settle in-between with a hard upshift. This issue was extreme prior to the transmission service, especially given the vehicle has only 49k miles and was purchased brand new. The constant hard shift and slip is a safety hazard.
Oct 18, 2022
BACK OVER PREVENTION
2 complaints
The contact owns a 2020 Honda Pilot. The contact stated that while reversing, the rearview camera was not functioning properly. The rear-view image was distorted, compromising the back over prevention system. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V431000 (Back Over Prevention), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was unknown.
Mar 25, 2025
The contact owns a 2020 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V431000 (Back Over Prevention) however, the contact drove her vehicle to a dealer prior to receiving the recall letter due to the failure of the camera image. The contact stated that the vehicle was repaired, however, the rear view camera failure reoccurred. The contact was in reverse (R) and backing the vehicle up at approximately 3 MPH when the camera failed and she crashed into her mail box at the end of her drive way. The damage to the rear bumper was light. There were no injuries, the police were not called. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had experienced a failure. The failure mileage was 35,000. Parts distribution disconnect.
Aug 09, 2023
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
2 complaints
Phantom braking from the CMBS collision avoidance system. It occurs randomly and applies brakes when the road is clear. The amount of braking varies from a partial second to more severe. This will cause an accident.
Mar 05, 2024
The automatic collision avoidance system continually gives false warnings, shaking the steering wheel and beeping, while flashing a brake warning. This occurs even if there is no other traffic on the road, which could cause an accident by startling the driver when it unexpectedly activates. The automatic brakes are also overly aggressive, which could cause a rear end collision.
Mar 02, 2022
SUSPENSION
2 complaints
I am told by Right Honda dealership in Scottsdale, AZ that the "front lower control arms" are tearing open after 3.5 years and approx. 48k miles. This is a premature failure that appears to have affected many other Honda owners. I am told that my steering can lose control as a result of this defect. The dealership charges over $1000 for this repair and it is just outside of warranty. Please investigate this dangerous defect.
Feb 05, 2024
The contact leased a 2020 Honda Pilot. The contact stated that the front end and rear end of the vehicle wobbled while driving at various speeds. The vehicle was taken to an unknown dealer who diagnosed that no alignment issues were found. The manufacturer was made aware of the failure. The contact was awaiting a call back from the manufacturer. The vehicle was not repaired. The approximate failure mileage was 8,000.
Nov 04, 2021
SEAT BELTS
2 complaints
The contact owns a 2020 Honda Pilot. The contact stated that the driver’s side seat belt failed to lock securely in the buckle. The contact called the dealer who was unable to schedule an appointment to diagnose the vehicle until January. The contact was notified of NHTSA Campaign Number: 23V782000 (Seat Belts) however, the VIN was not included. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 30,000.
Nov 29, 2023
In the third row seating, on the driver side, the seat belt buckle latch does not catch or secure the buckle.
Jul 15, 2023
ELECTRICAL SYSTEM,ENGINE,FORWARD COLLISION AVOIDANCE
2 complaints
I was stopped at a stop light with my auto-idle system engaged. When the light turned to green the auto-idle would not disengage leaving me stalled in traffic. When I pressed on the gas I got an error message about the 'anti-collision system' being offline. I had to restart the car to resolve the issue. The dealer/service center states no known issues.
Aug 23, 2023
My 2020 Honda Pilot has stalled 4 times in the past two weeks after the auto engine idle occurs at a red light. The engine will shut off automatically, but when I lift my foot from the brake, the car engine does not turn back on, and the car shifts into park, and acts as if stalled. In order to get the car to restart, I have to power down completely, open the driver side door(!!!) and “reset” the whole system before I can apply the brake and press the ignition button. Even then a couple of times it doesn’t start for me doing that, and I have to cycle through the entire process a second time. This happened to me with my 3 children in the car twice on very busy (50mph) roads, and is incredibly dangerous. The second major issue I have noticed, but less frequently (about 3-4 times in the past 6 months), is that the auto braking system will randomly alert and apply the brakes while I’m driving down a straight road with no traffic in front of me! Needless to say, terrifying. This thankfully only lasts a few seconds before I regain control of the car, but also incredibly dangerous. I am scheduling service with Honda to evaluate ASAP, but I have read *many* accounts of the exact same problem online and every single person says Honda has never been able to find any cause. Some say replacing the battery helps, others say the stalling issue remains after battery replacement. If we can’t solve this problem, or have the auto engine idle completely and permanently disabled, I will be selling this car very soon. 16,104 miles driven as of today.
Nov 04, 2021
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
2 complaints
As I was driving vehicle it shut down. Dashboard went haywire as did the front panel, radio, windows. Could not turn on car at all, not even put it on neutral. Hazard lights did not work either.
Mar 13, 2023
I was driving and a LOUD cracking popping noise started coming from the dash. The stereo went dead and the instrument panel went dead. I was startled at the noise and almost lost control of the car. I can’t see my speed or other functions of the car. Honda has no permanent fix for this.
Jan 28, 2022
SERVICE BRAKES,ENGINE
2 complaints
While driving with auto-idle on the car, I stopped at the red light on the left lane by stepping on the break and Auto-idle comes on and the engine stopped while continue to step on the break. When the green lights comes back on, I release the break, but the car completely shut down and require me to power off the car completely and push the start button on the car again. It took a few tries for the car to start. All while there were trucks passing by and cars behind me are honking at me for stopping at a Green light, by the time I got the car to start again, the light turned RED again. I feel like it is very dangerous for me as all the cars behind had to go around me to continue their way, as result, accidents can easily cause because cars on the right side are driving faster than the left lane and cars in the left lane had to move to the right lane in order to continue. With more blind spots on the right of all cars, it is more dangerous to shift lanes where right lane are going faster.
Jan 18, 2023
BRAKES ARE TOO LOW AND SOFT.IDLING IS ROUGH DURING COLD START.I BROUGHT TO THE DEALER LAST SEPTEMBER 28,2020 BUT DEALER DID NOTHING.TECHNICIAN SAID THERE IS NOTHING WRONG WITH IT.THE DEALER IS HOLLER HONDA IN ORLANDO FLORIDA.THIS IS MY FOURTH HONDA AND ONLY EXPERIENCE THIS.BRAKES ARE LIKE THAT ALL THE TIME.ALWAYS STOPPING TOO CLOSE TO THE VEHICLE IN FRONT OF ME.
Oct 01, 2020
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
2 complaints
I have been dealing with the issue of my stereo crackling for over a year. The first appt is listed below. I have taken my car in 4 different times for this issue and am still as of today waiting on the part to come in to fix my car. I had an appt today and was told that the part was in and after dropping off my car was told the part is not in stock and they don't know when it is coming in. This is a dangerous and unsafe driving situation. The navigation turns off, the radio completely shuts off including my dashboard so I don't know how fast I am going. The crackling noise continues if the car is on or off. This is very distracting and loud especially since you cannot control the level of the noise. I think waiting a year for this to be resolved has been long enough and I expect the dealership to step in and provide some options.
Aug 18, 2021
THE INFOTAINMENT AND SOMETIMES THE DASH GO BLANK. PRIOR TO LOSING ALL SIGNALS AND VISUAL, THERE IS LOUD POPPING NOISES AROUND THE WINDSHIELD. THE NOISE SOUNDS LIKE ROCKS HITTING THE WINDSHIELD, BUT IT ENDS UP WITH INFOTAINMENT LOSING ALL COMMUNICATION AND DASH SOMETIMES GOING BLANK. THIS HAPPENED IN JANUARY 2020 WITH ABOUT 1000 MILES ON THE VEHICLE AND HAS HAPPENED ON/OFF OVER THE PAST FEW MONTHS. IN JULY IT HAS BEEN A DAILY OCCURANCE AND NO LONGER SAFE TO DRIVE.
Jul 27, 2020
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
2 complaints
WE PURCHASED A NEW 2020 HONDA PILOT TOURING ON JULY 11,2020. AFTER 2 DAYS WE NOTICED STATIC,C CRACKLE AND POPPING SOUNDS FROM THE RADIO AND THIS HAPPENS WITH THE CAR IN MOTION OR SITTING STILL. THEN THE DASH GOES COMPLETELY BLACK AFFECTING THE SPEEDOMETER AND ALL THE GAUGES, BACKUP CAMERA, ETC. TOOK CAR BACK TO WOLFCHASE HONDA SERVICE DEPARTMENT AND WAS TOLD THAT THERE WAS NOTHING THEY COULD DO BECAUSE IT WAS OUT OF THEIR HANDS. BUT AMERICAN HONDA WAS AWARE OF THE PROBLEM, CONTACTED AMERICAN HONDA AND WAS ALSO TOLD THAT THEY COULD NOT REPLACE THE CAR BUT WE WOULD HAVE TO WAIT UNTIL A RECALL WAS ISSUED. NO REGARDS FOR OUR SAFETY AT ALL. AS OF TODAY, AUGUST 7, 2020 WITH 637 MILES ON THE CAR HONDA STILL HAVE NOT REPAIRED THE PROBLEM. WE HAVE PURCHASED 3 VEHICLES FROM HONDA BUT AFTER THIS, ITS OUR LAST. VERY UNHAPPY AND DISSATISFIED WITH HONDA AT THIS POINT.
Aug 07, 2020
POPPLING NOISE FROM SPEAKERS. ELECTRICAL MALFUNCTIONS IN DIGITAL DISPLAYS. REPLACED WIRING HARNESS. 700 MILES LATER SAME PROBLEM, INFORMATION CUTS OUT...COULD LEAD TO CRASHES OR MALFUNCTIONS. THOUSANDS OF COMPLAINTS ON LINE. HAPPENS STOPPED, DRIVING, OR PARKED. THOUSANDS AND THOUSANDS OF COMPLAINTS. WHAT ARE YOU GOING DO DO NHSTA
Jul 18, 2020
ELECTRICAL SYSTEM,EQUIPMENT
2 complaints
AFTER 2 MONTHS OF DRIVING A NEW 2020 PILOT ELITE, THE SPEAKERS STARTED POPPING LOUDLY AND CONTINUOUSLY EVEN WHEN THE AUDIO IS TURNED OFF. THE POPPING OCCURS SPORADICALLY AND TOUCH SCREEN REPORTS "NETWORK CONNECTION LOST" WHERE IT WILL NOT PLAY BLUETOOTH AUDIO OR AN FM RADIO STATION. THE POPPING OCCURS WHEN STOPPED AND WHEN MOVING. THIS POPPING IS EXTREMELY ANNOYING AND IT CANNOT BE STOPPED WHILE IT IS OCCURRING. *TR
May 30, 2020
THE SPEAKERS WOULD EMIT CONSTANT POPPING/CRACKING SOUNDS AND THE DASH/RADIO WOULD CONSTANTLY POWER CYCLE OFF AND BACK ON. *TR
May 20, 2020
FUEL SYSTEM, GASOLINE,FORWARD COLLISION AVOIDANCE
1 complaint
The contact owns a 2020 Honda Pilot. The contact stated that while driving 25-35 MPH and passing a vehicle on the left side of the vehicle, the vehicle stopped independently. The contact stated that the failure occurred while another vehicle was driving on the lane that was on the right side of the vehicle. The brake warning light illuminated. The vehicle was not taken to the dealer or to an independent mechanic for a diagnostic test. Additionally, the contact stated that while driving, the message "Emissions Control" was displayed intermittently, and the vehicle failed to accelerate as intended while depressing the accelerator pedal. The vehicle was taken to an Auto Part store, where DTC: P219B was retrieved, and the contact was informed that the fuel injectors had failed. The contact stated that the message "Emissions Control" would be displayed when the fuel tank was less than half full. The vehicle was not taken to the dealer or to an independent mechanic. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000.
Dec 16, 2025
ELECTRICAL SYSTEM,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE
1 complaint
I am reporting a safety defect in my 2020 Honda Pilot EX-L ~86,300 miles. The rearview camera and electrical/infotainment system intermittently fail, showing static, disconnecting Bluetooth, and sometimes leaving the camera blank. This creates a serious safety risk when reversing, driving in tight spaces, or transporting my children. These issues began within the first year of ownership (2020–2021) and continued after Recall 23-047, during which cables were replaced and the system later rewired in August 2023. Despite these repairs, the defects persist. The dealership Pohanka Honda Fredericksburg confirmed the faults multiple times but now refuses to repair, quoting over $3,000. The vehicle has also experienced three dead batteries since 2020, leaving me stranded multiple times, including once during out-of-state travel. There were no warning lights for the battery failures, but infotainment and camera issues were noticeable immediately. The vehicle has been out of service for approximately three cumulative months, impairing reliability and my ability to perform daily work and family responsibilities. These defects have significantly impaired the use, value, and safety of the vehicle, especially given my responsibilities as a single mother, caregiver to a blind parent, and emergency department practitioner. The vehicle has been inspected by the dealer and reviewed by Honda corporate. I am seeking a proper remedy for a federally mandated safety feature (rear camera, FMVSS 111). The vehicle and affected components are available for inspection upon request. This complaint documents ongoing safety risks, repeated battery failures, and unresolved recall-related defects that began under warranty. Honda’s failure to properly repair these defects continues to create unsafe driving conditions and a serious risk of injury to myself, my passengers, and the public.
Oct 01, 2025
POWER TRAIN,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE
1 complaint
Since I purchased the vehicle it has had a miss, lunging forward, a lag and stall. Appears to be transmission related. Also, all lights related to the CMS suddenly came on. Car only has 59,000 miles and 5 years old and shouldn’t have these kinds of issues. The transmission problem has been from the start…. Two years now. Probably why original owner traded. From what dealer said these are common problems with this vehicle, should definitely be part of a recall. Wanted 3000. to correct issues. Below date is estimate since problems started soon after purchase and have continued. Ongoing issue.
Sep 26, 2025
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,LANE DEPARTURE
1 complaint
All safety features on the dashboard have lit up all are constantly on. Honda America states no open recall, I see many forums for Honda owners having this issue that also impacts safety
Sep 02, 2025
ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER
1 complaint
Since purchasing the vehicle there was a leak under the driver's side console after heavy rains. After multiple trips to the dealer they directed us to replace the windshield. We did so (under protest). The leak still existed. The dealership determined that there was a gap at the A pillar. We worry that this is related to the Sturcture recall about missing welds. Honda will not admit to any issue.
Aug 26, 2025
POWER TRAIN,ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE
1 complaint
The contact owns a 2020 Honda Pilot. The contact stated while driving 20 MPH, the vehicle shifted into park independently. Several unknown warning lights were illuminated. The contact stated that while restarting the vehicle, the vehicle hesitated to restart for approximately 90-seconds, and then operated as intended. The vehicle was towed to a dealer where was it diagnosed, and the dealer determined that the the front camera needed to be replaced. The vehicle was not repaired. The manufacture was notified of the failure, and informed the contact that the failure was not covered under warranty. The approximate failure mileage was 78,000.
Jul 16, 2025
EXTERIOR LIGHTING
1 complaint
I am writing to formally report a safety concern related to a recent maintenance issue on my Honda vehicle. Approximately one month ago, I had my vehicle serviced to address an issue with the rear tailgate lighting. Although the issue was supposedly repaired, I discovered during nighttime driving that the tailgate lights were still not functioning properly. Despite the headlights being on, the rear tailgate lighting failed to illuminate, creating a serious safety hazard. I was nearly involved in a rear-end collision with a truck due to this malfunction. Upon stopping and inspecting the vehicle, I confirmed that the tailgate lights were not working as intended. This problem raises serious concerns, especially considering the dealership performed a multi-point inspection at the time of service. The malfunction was not detected or corrected adequately. Additionally, I question the reliability of these inspections, as there have been inconsistencies in their findings. For example, one inspection indicated that my brakes were fine, but just three weeks later, another inspection claimed they required replacement. The main issue, however, is that the tailgate lights were supposedly repaired but were not correctly configured to turn on automatically with the headlights. This oversight directly jeopardized my safety and the safety of others on the road. I respectfully request that NHTSA investigate this matter and determine whether there is a broader issue with the repair or inspection protocols being followed by Honda service centers, particularly regarding rear lighting systems and multi-point inspections. Thank you for your attention to this urgent safety concern. Sincerely, [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
May 30, 2025
SERVICE BRAKES,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE
1 complaint
Several system failures relates to a faulty multipurpose camera used by the Honda Sensing system from collision avoidance, adaptive cruise control and land keeping assist. Multipurpose camera premature failure leads to loss of several safety features.
May 09, 2025
POWER TRAIN,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE
1 complaint
1.)Transmission!! Problems such as Transmission fluid overheating, RPM's boggle up & down while on flat roads at steady speeds, cruise control wont stay activated, shaking or vibration while stopped and while driving. 2.) mine and my kids safety is at risk when we have to pull over to let the transmission cool and are on a busy interstate. It also risks us breaking down while we are traveling long distance and being stranded in the middle of nowhere. 3.) I had my vehicle worked on at a Honda dealer in the past 2 months for the shaking, but they did not resolve the shaking or cruise control issue. 4.) March 30th was the first time the Transmission fluid to hot warning has come up. The other symptoms listed above started in December of 24. my vehicle isnt listed as a recall but everey symptom it list i have.
Apr 04, 2025
ELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
1 complaint
2020 Honda Pilot Touring was purchased in CT at Honda of Stamford, May of 2023. I started having issues in July pertaining to extreme dust coming into the cabin causing my children and myself asthma conditions to worsen. I took the car to the dealer and they blew out something connected with the system. I than started having issues with the radio system and large popping sounds coming from it. The dealer didn't check this for me. The car also brakes on it's own while driving without warning and nothing is in front of me. The dealer didn't check this. On [XXX] the dashboard lite up with a lot of error messages and the car brake light was on. The car would only go 20mph on the highway. The car was stuck in Greenwich, CT at my son school for 2 days until I got it towed to the dealer. On Feb24th the car was towed to the dealer. I was told the brake switch went out and needed replacement. I was charged 200.00. I picked the car up on Feb25th @1pm and the dealer claimed the repair was done. On [XXX]. I was traveling on the highway in Norwalk, CT and the dashboard lite up with the same errors and he brakes did the same thing and the car was hard to steering. I took it back to the dealer and was told 3 other things was wrong with the car. Code-C0040-62 Brake lamp switch failure stuck. U3000-49 Multi purpose camerawave radar internal electronic failure. B2A60-97. Tech reset camera and the system still gave failure codes. The dealer confirmed the issues, but refused to give me a replacement. I had a DMV investigation and the out was to refund me for the conveyance fee the dealer lied about on the contract. I was also refunded for vin etching the dealer lied about on the contract and refunded for Honda Care. I was in the car with my children when the brake issue happened both times and it was scary. The car was never inspected before it was sold to me. I also never received several documents from the dealership required by CT state law. I left the car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Feb 27, 2025
STEERING,ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE
1 complaint
The contact owns a 2020 Honda Pilot. The contact stated that the vehicle was jerking while attempting to accelerate. The vehicle was taken to the dealer who diagnosed the vehicle with fuel injector failure. The fuel injector was replaced. The contact stated that the emissions light illuminated after the repair. The vehicle was taken to AutoZone who diagnosed that the catalytic convertor had failed and needed to be replaced. The vehicle was taken to the dealer and the catalytic convertor failure was confirmed. The catalytic converter was replaced. The emissions light was then blinking consistently with the TPMS, power steering, and other unknown warning lights intermittently illuminated. The contact stated that the vehicle was shaking abnormally while idling. The dealer was contacted, and an appointment was scheduled. The vehicle was not taken to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.
Jan 31, 2025
VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE,LANE DEPARTURE
1 complaint
Monocular Camera electronic Failure.
Dec 05, 2024
FUEL/PROPULSION SYSTEM,FORWARD COLLISION AVOIDANCE
1 complaint
Vehicle struggles and jerks to keep speed between 1st and 2nd and 3rd gears and jerks trying to accelerate up until around 50 mph check engine light came on and off a few times and information center on car reports exhaust system problem and to take to a dealer, took to autozone to get codes read replaced part it said to replace but problem persisted light came back on took back to autozone same code showing different bay so I took vehicle to Honda dealer and had them do a diagnostic on it which they could not complete without me paying an extra 180.00 for a more in depth diagnostic I paid and they found the fuel injectors not functioning properly and said I need to replace them I declined Honda to do this and took it to a different shop myself to have it done where I trusted the mechanic had all the injectors replaced and same problem is still happening. The breaking assist comes on randomly while driving and hits breaks and shakes steering wheel while flashing (break) but there is nothing in front of me.
Nov 13, 2024
POWER TRAIN,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
1 complaint
2020 Honda Pilot with 80000 miles. A car i loved and had for over a year. I was driving from Florida to Texas. Everything was fine when I started. About 600 miles down I was at 70 mph and had to go little faster to overtake a truck because the shoulder was too small and my lane is about merge in to truck lane. There were at-least 10 vehicles behind me. I hit the accelerator pedal all the way until it touched frame but the engine is not at all responding and slowly losing power. The lane I was in was about to merge in to truck lane. I had to hit brakes with vehicles behind me but some how i managed to not get hit by them. It could have gone worse.
Oct 22, 2024
ELECTRICAL SYSTEM,LANE DEPARTURE,BACK OVER PREVENTION
1 complaint
About a month ago my car started acting like it didn't want to restart at traffic lights when the auto idle kicked in. One time to completely did not restart on a major highway and I had to completely turn the car off then back on again. Then last week I tried to get into my car and multiple components had stopped working: my keyless entry, blind spot sensor, parking sensor, entertainment system, back up camera, lane keeping assist, etc. I tried taking it to a mechanic and they could not figure out what the problem was. I tried replacing the battery and the car is still stuck in this mode. I have it at a dealership now and they are trying to determine what the problem is.
Jul 31, 2024
STEERING,ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE
1 complaint
While diving at times, the vehicle will flash BRAKE and the wheel will shutter when a vehicle is going the opposite direction, or while ascending and descending on a hill. On a rare occasion, the vehicle will attempt to brake itself. Also, when at a complete stop, the vehicle will go into auto-engine stop. When the brake pedal is release, the vehicle stalls out and Collision Mitigation Braking System (CMBS) will flash. In-order to restart the vehicle, a sequence needs to be followed, put the vehicle in neutral, then park, then turn engage the start/stop ignition button. It is only when you follow this sequence will the car restart and you can engage the transmission. A recall was completed for the autostop issue, but since that repair, the above issues have increased in frequency and almost caused an accident in the middle of an intersection. The dealership says they have no clue as to the cause and need to scan the vehicle at a cost of $300 just to investigate.
Jul 02, 2024
STRUCTURE,UNKNOWN OR OTHER
1 complaint
The water is leaking from the Driver- Side rail beween the diver window and from windshield. I took it to Honda dealer they told me windshield issue need to replace it. As recommend i replaced the windshield and the water is pouring from it during the rain. Issue still exist. I reached out several mechnics they told me it is body issue from sun/moon roof.
Jul 02, 2024
FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM
1 complaint
The contact owns a 2020 Honda Pilot. The contact stated that while turning left at an intersection, the vehicle stalled. Multiple unknown warnings illuminated. The v. The vehicle was restarted and no warning lights were illuminated. The failure was intermittent and was occurring at speeds lower than 40 MPH. The vehicle was taken to a dealer who diagnosed that the battery needed to be replaced. The vehicle was repaired but the stalling failures reoccurred. The vehicle was taken back to the same dealer who diagnosed that the battery needed to be replaced. The vehicle was repaired. The contact stated that after another stalling failure, he drove the vehicle back to the same dealer. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer stated that they would need to run another diagnostic to confirm if the vehicle fuel pump was the cause of the failure. The contact was unwilling to pay for a diagnostic to confirm if the fuel pump was at fault because he had been advised by the dealer they did not have the parts available to complete the repair. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 61,172. VIN tool confirms parts not available.
Jun 13, 2024
SUSPENSION,WHEELS
1 complaint
honda pilot EXL 2020 with 39,000 miles- purchased new in may 2020. We just had our pilot oil change and multi-point inspection along with safety recall most faker replaced. With less than 40K miles we are getting told the Front control Arm needs to be replaced. The bushing on the right front lower control arm is torn-cracking, CAUSING our tires to be worn and ALSO needing to REPLACE ALL FOUR of them! I'm not sure how a four year old car, just out of 3 year warranty by a year, is needing all this excessive amount of work. Just this last year EVERYTHING with the suspension and tires were completely normal and healthy! Within that year only putting 10k miles on it, never been off roading or drive crazy- we both have a great driving record. So, all of this is absolutely sudden and worried for our safety. The car has NEVER notified us of low tire pressure at anytime, ever. Having the Honda service center telling us the tires have "adnormal wear pattern of tires" (all of which is, inner wear). Not allowing us to get the normal tire rotation due to that and the tread depth measure was unevenly worn. Just a reminder, not one of the sensors have NEVER alerted us- other than due for oil change. We went in thinking oil change and most safety recall repair would be it. Then being told 4 tires $1,000 and front control arm replacement $561 (not including service charge) is NEEDED! Bridgestone tires P245/60/R18, is the brand we currently have and need to replace immediately. I have all receipts from previous oil changes (Honda dealership in Charleston sc- where we bought the car from) and multi-point inspections, seeing as this is sudden and very dangerous to not only us but to the cars around. Exact wording from our Honda service report- Not fixing this issue front control arm will be unable to stabilize the suspensions fore and aft movements. Not including the tires blowing out while driving.
May 01, 2024
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE
1 complaint
The recurring malfunctions in my vehicle's front screen system have repeatedly endangered me, especially when it suddenly blacks out while navigating unfamiliar roads or during backing maneuvers. Additionally, the faulty front vehicle sensor has caused my vehicle to halt abruptly, even when no obstacles are present. Despite numerous visits to the dealer, the issues persist, and their repeated requests to bring it in have yielded no solutions. Since purchasing the vehicle new in 2020, these persistent safety concerns have become increasingly dangerous as they are getting worse. I have attempted to contact Honda with no resolution
Apr 12, 2024
ENGINE,FORWARD COLLISION AVOIDANCE
1 complaint
Since I bought the car in 2019, Movie CD does not work all the time. Fixed once. Automatic emergency breaking. It does not stop. Have taken it to the dealership at least 4 times and they say they are not able to replicate the problem. Set the cruise speed control and it does not work. Currently not working for over a month. The engine transmission does not stop the car and if it does work the car does not stop totally and car jumps 2-3 feet while foot is on brake. Dealership say they can not duplicate the problem.
Jan 26, 2024
EXTERIOR LIGHTING,ENGINE
1 complaint
Auto high bean is not working and no sign of auto( headlight on with letter A) on dashboard is not show. Trying to reset by holding high beam for 40 seconds still not working ( only blinking once), meaning still not working. That problem had after came back from recall on cracking sound inside speakers. Recently brought the car to Honda Beltsville, MD on January 15, 2024 about when stopping at traffic light when pressed the brakes hard the auto on/off engine is not working. Message on dashboard show that( the auto engine idle stop unavailable ). With my vehicle had 2 problems 1- light is not working on auto high beam and no sign on of auto headlight with letter A showing on dashboard. 2- auto on/off is still not working when stop at traffic light( Auto engine idle stop unavailable) massage on dashboard Please check this out, thank you.
Jan 17, 2024
VISIBILITY/WIPER
1 complaint
Visors are defective on both the driver and passenger side. They are flopping down and impeding driver visibility, causing a safety hazard. According to my service advisor at the local Honda dealer, this is a known problem occurring as a result of warping plastic that holds the rod in the visor.
Dec 06, 2023
ELECTRICAL SYSTEM,VISIBILITY/WIPER
1 complaint
American Honda states they performed NHTSA Recall Number 23V-431 but rear view camera still does not operate correctly. They are stating that I must pay out of pocket to replace a different part to be able to have the rear view camera operational again and per the terms of the recall notice, I am to have this fixed without charge and within a reasonable amount of time. Please help!
Nov 09, 2023
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,VISIBILITY/WIPER
1 complaint
NHTSA Recall Number 23V-431 calls for cable connectors to be changed out due to poor connections resulting in the rear view camera image to function intermittingly or not display at all. Per Honda engineering, this repair is not sufficient to fix the issue and the main head unit has to be replaced too. Please include this as a part of this safety recall because of the safety issues it is causing as it relates to driver safety and Federal Motor Vehicle Safety Standard No. 111, "Rear Visibility".
Nov 06, 2023
UNKNOWN OR OTHER,BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE
1 complaint
The infotainment system that controls all audio and backup cameras to the car has been malfunctioning for years. The problem is the system will shut it self off and remain non functional for long periods of time then will turn itself back on at anytime. The dealer (with aid from Honda Field service tech) have evaluated the car multiple times and addressed the issue. Each time the same issue return. There has been multiple recalls for the issue and they have all been addressed but then the problems always return. While the system is down no audio feature of the car is available such as audible backup warning, audible collision warnings etc.
Oct 16, 2023
SEATS
1 complaint
Another vehicle pulled out in front of me, I had to slam on my brakes to prevent accident. The second row passenger seat unlatched and slammed forward. Had my daughter been with me she would have been seriously hurt or worse. Her seat slammed forward and was lodged into the back of the front seat. I honestly do not believe this was related to her seat not being locked in place well on my behave. Anytime one of the second two seats are moved I make sure they are pushed back as far as they will go to give the kids the most leg available. I truly believe I had to hit my brakes so hard the seat latch/lock failed and released the seat.
Sep 01, 2023
SERVICE BRAKES,FUEL/PROPULSION SYSTEM,FORWARD COLLISION AVOIDANCE
1 complaint
There have been a total of 11 (since 2020) incidents when I applied the brakes they did not engage fully and the SUV surged forward 2 feet and the engine was still trying to go forward even with brake pedal to the floor. I have had it looked at the dealership but they say nothing is wrong. They said the battery was not talking to the brakes and I got a new battery but the brakes are still not dependable. When I apply the brakes they still surge forward 1 - 2 feet the engine revs up trying to go forward. The music CD player works sometimes but not all the time. The brakes do not work all the time. The electrical system did not work - it wouldn't show the dash board. The dealership said they fixed it. Both side mirrors never stays where they are set.
Aug 23, 2023
STEERING,LANE DEPARTURE
1 complaint
The vehicle pulls hard to the right when the driver lets go of the steering wheel for a few sseconds. this happens with LKA on or off. This happens no matter which lane is being driven in or what speed. The alignment has been verified 4 different times at both an independent mechanic and Honda dealer. Honda is unwilling or unable to remedy the situation. New tores did not fix the pull, rotation did not correct it. They basically told us there was nothing wrong with the car. This is dangerous because the car will end up in the ditch if the driver is incapacitated or distracted for just a few seconds. This is an expensive vehicle that we were confident was safe. Our oldest will be driving this car in a few short weeks. Not sure we feel safe letting him.
Jul 19, 2023
ELECTRICAL SYSTEM,STRUCTURE,SERVICE BRAKES
1 complaint
My husband was getting off the highway when a car ahead of him braked suddenly. He attempted to hit the brakes, but the car did not stop. The automatic stop crash feature did not turn on. The abs did not work. Ultimately, crashing into the car ahead of him. Manufacturer Safety-related recall issued NHTSA #23V-174 Recall #FE5 2020-22 Multi-Model Door Mirror Glass Safety Recall Status: Remedy Available
Jul 07, 2023
STRUCTURE
1 complaint
When driving, the driver and passenger side mirrors shake impairing the driver visibility. On many occasions it has become dangerous to see in the driver’s mirror because the images look distorted. I checked with Honda and they said only certain models have a recall on the same mirror issue.
Jul 07, 2023
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE
1 complaint
Car completely shut down while in drive. Towed to dealership where I was told there was a software update that needed to be done. Car working fine now.
Jul 06, 2023
POWER TRAIN,EXTERIOR LIGHTING,SEATS
1 complaint
1675 miles- rear taillight including brake light failure 10,094 miles- rear differential oil stain noted 23028 miles- front passenger seat motor and seat frame failure 23258 miles- AC compressor failure 24090- very leaky rear differential noted
Jan 14, 2023
FORWARD COLLISION AVOIDANCE,BACK OVER PREVENTION
1 complaint
The radio and other components of the "mostbus network" fail constantly (radio, rear entertainment and Blu-ray drive, in dash meter, amplifier). The rear view camera frequently fails to activate when switched to reverse gear. The car will also frequently give a forward collision warning and occasionally slam on the brakes even where there are no other cars in sight. Honda has been unable to fix these issues, and says that even after 2.5 years of owning the vehicle and 2.5 years of attempting to have it repaired, that they haven't exhausted all of their options yet.
Dec 22, 2022
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE
1 complaint
In two, separate, instances the vehicle exhibited sudden acceleration with the brake pedal depressed. The first instance was, as the 2020 Honda Pilot was pulling into a driveway and was approximately 10 feet behind another vehicle parked in the driveway. With the brake pedal being depressed, as one does when parking, the 2020 Honda Pilot suddenly accelerated and struck the rear of the other vehicle. The automatic braking system was never deployed. The second instance was when the 2020 Honda Pilot was on a city street and was parked behind another vehicle on the right side of the street against the curb. The 2020 Honda Pilot was approximately 10 feet behind another vehicle parked against the curb. With the brake pedal being depressed, as one does when parking, the 2020 Honda Pilot suddenly accelerated and struck the rear of the other vehicle, driving it over the curb and into the yard of a house. The automatic braking system was never deployed. These incidents happened, almost exactly, one year apart on clear summer days when the temperature and humidity were almost identical. The 2020 Honda Pilot was inspected by a private crash expert company to obtain any crash data but found none, as the data is not recorded unless the air bags are deployed. An incident was reported to Honda who had a representative drive the 2020 Honda Pilot and "could not replicate the sudden acceleration". All safety features were running at the time of both crashes. The crashes occurred on 7/24/21 and 7/13/22.
Dec 09, 2022
ENGINE AND ENGINE COOLING
1 complaint
The contact owns a 2020 Honda Pilot. The contact stated that while driving approximately at 65 mph the brother who was in a second vehicle ahead could see flames present in the front grill of the vehicle. White smoke began to enter the cabin of the vehicle and the contact pulled over, parked and exited the vehicle. Smoke and flames were present coming from under the hood of the vehicle. The fire department was called to the scene and extinguished the flames. No injuries were reported. The vehicle was towed away. A fire and police report was taken at the scene. The cause of the failure was not determined. The manufacturer and local dealer were not yet notified of the incident. The failure mileage was 100,000.
Aug 30, 2022
SERVICE BRAKES, HYDRAULIC,AIR BAGS
1 complaint
The contact owns a 2020 Honda Pilot. Upon purchase of the vehicle, the contact heard an abnormal, screeching noise emit from the front driver-side tire. The contact's husband took the vehicle to a dealer where they found no defect with her rotors or tires. The contact stated that while in stop and go traffic, the brake warning light appeared on the instrument panel as the vehicle independently came to a sudden stop; the contact was able to resume normal operation after the failure. On a separate occasion while traveling downhill at approximately 20 MPH, the brake pedal depressed to the floorboard without warning. The contact panicked and pumped the brake pedal but to no avail. The contact steered the vehicle into the grass to avoid oncoming traffic. The contact hit a neighbor's mailbox and then a tree, which stopped the vehicle. The airbags did not deploy upon impact. The contact nor her daughter were physically injured by the accident but both have suffered traumatic mental anguish due to the failure. A police report was filed. The vehicle was initially towed to an independent tow yard and was later towed to an independent body shop for repair by insurance. The manufacturer was notified of the failure and offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 28,000.
Jun 28, 2022
ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
Over the last few years, after a long highway drive of approx. 20 miles when I stop and sit and idle, a strong gasoline smell is entering the vehicle via the HVAC Heating system. Also, after the same longer drives, when I return home, turn off and park the suv in my garage, shortly after my garage smells of gasoline as well from the Front Passenger side of the suv nearest the hood cowl. It does not happen 100% of the time but this winter it has occurred more frequently (a few times a week) during our Mon-Fri commutes.
Mar 10, 2022
SERVICE BRAKES, AIR
1 complaint
The contact owns a 2020 Honda Pilot. The contact stated that after purchasing the vehicle at the local dealer and leaving the parking lot, the brake sensor message was illuminated, and the wheels began to vibrate and jerk slightly to the left and right. The contact also stated the radio was resetting independently. The contact took the vehicle back to a local dealer, where it was diagnosed with needing the camera sensor to be refocused and to replace the audio system. The vehicle was repaired but continued to experience failure daily. The contact took the vehicle back to a local dealer, where it was diagnosed with needing the camera sensor to be refocused and the audio system replaced. The vehicle was repaired but continued to experience a failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 11,700.
Oct 14, 2021
ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES
1 complaint
The contact owns a 2020 Honda Pilot. The contact stated while offloading items from the trunk, the trunk door independently closed and hit the contact in the head. The contact stated no warning light was illuminated. The vehicle was not taken to the local dealer or an independent mechanic to be diagnosed. The vehicle was not yet repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 11,000.
Jun 02, 2021
ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
1 complaint
I'M WRITING TO INFORM YOU OF A SEVERE SAFETY ISSUE THAT OCCURRED WITH OUR 2020 HONDA PILOT TOURING EDITION. MY FAMILY AND I WERE DRIVING ON THE HIGHWAY AT ABOUT 70 MPH WHEN ALL OF A SUDDEN THE CAR WOULDN'T ACCELERATE AND IN FACT LOST POWER. THE ENGINE LIGHT WAS FLASHING AND WE WERE FORTUNATE TO HAVE AN EXIT RAMP CLOSE AND WE COASTED OFF ON THE EXIT RAMP LIMITED TO 5 MPH. ALL ELECTRONICS WERE ON (RADIO AND DVD), BUT THE CAR FORCED US TO A STOP. WE CALLED THE HONDA SERVICE LINE BECAUSE THIS CAR IS STILL UNDER WARRANTY. THEY INFORMED US NOT TO DRIVE THE CAR AT THIS TIME WITH THE ENGINE LIGHT ON. WE SAT IN THE CAR WITH THE ENGINE LIGHT ON AND PULLED OVER FOR APPROXIMATELY 20 MINUTES. THEY RECOMMENDED TURNING THE CAR OFF FOR 10 MINUTES, LIKE MANUAL SAID, AND THEN RESTART THE CAR TO SEE IF WE CAN DRIVE TO SAFETY. WE DID THIS AND THE ENGINE LIGHT WAS OFF AND WE WERE ABLE TO DRIVE TO A SAFE LOCATION. 100+ MILES AWAY FROM OUR HOME, WE TOOK IT TO A HONDA DEALER. THEY DID AN INSPECTION OF THE CAR AND ATTEMPTED TO READ THE SYSTEM TO FIND OUT WHY THE ENGINE LIGHT CAME ON. THEY WROTE UP A DETAILED REPORT AND SAID THAT THE ENGINE LIGHT MAY NOT HAVE BEEN ON LONG ENOUGH TO GET A READ/REPORT, BUT EVERYTHING ELSE LOOKED OK. THEY DID WRITE IN THEIR REPORT THAT THERE IS A KNOWN BULLETIN FOR A FUEL INJECTION PROBLEM. THEY SAID THEY RECOMMENDED IT, BUT THAT THE ENGINE LIGHT WOULD NEED TO BE ON LONGER TO JUSTIFY RECALL. AND LASTLY, I WANT YOU TO BE AWARE THAT THIS CAR, SINCE PURCHASING NEW, HAS BEEN IN THE SHOP OR NOT CORRECTLY WORKING FOR 4+ MONTH OF THE YEAR WE HAVE OWNED IT. THE DVD PLAYER, INFORMATION ELECTRONIC SCREEN SYSTEM BROKE AND NEEDED REPLACED. ADDITIONALLY, WE HAD LOUD CRACKING AND POPPING NOISE AND IT REQUIRED A CABLE WITH PROPER SHIELDING TO BE REPLACED.
Mar 15, 2021
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,BACK OVER PREVENTION
1 complaint
THE INFOTAINMENT SYSTEM IS NOT FUNCTIONING TO INCLUDE: BACK UP CAMERA, PHONE HANDS FREE, MAPS, RADIO, CLOCK, ETC. THE UNIT HAS BEEN INOPERABLE SINCE DECEMBER 2020.
Feb 01, 2021
UNKNOWN OR OTHER,SERVICE BRAKES
1 complaint
THE CMBS (COLLISION MITIGATION BRAKING SYSTEM) IS TOO SENSITIVE. MULTIPLE TIMES, THE CMBS HAS ACTIVATED WITHOUT A VALID REASON. 1 EXAMPLE, I WAS ON AN INTERSTATE HIGHWAY IN THE LEFT LANE PASSING A SLOW MOVING 18 WHEELER IN THE RIGHT LANE. I WAS PASSING THE 18 WHEELER IN A CURVE AND MY SUV SUDDENLY BRAKED BECAUSE IT THOUGHT I WAS GOING TO CRASH INTO THE 18 WHEELER. I WAS IN CONTROL OF THE VEHICLE THE ENTIRE TIME AND I CAN ONLY THINK THE SYSTEM WAS CONFUSED BY THE SPEED DIFFERENTIAL BETWEEN MY VEHICLE AND THE TRUCK IN A TIGHT CURVE. SEVERAL OTHER TIMES ON TWO LANE ROADS, THE SYSTEM WILL FLASH "BRAKE" EVEN IF I AM NOT CROSSING THE CENTER LINE. I THINK THE CMBS IS TOO SENSITIVE.
Oct 04, 2020
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,SERVICE BRAKES
1 complaint
EVER SINCE I HAVE PURCHASED THIS CAR I HAVE HAD NOTHING BUT ISSUES. FIRST STARTED WITH CRACKING AND POPPING SOUNDS WITH THE SPEAKERS, EVEN WHEN ALL AUDIO WAS OFF IN THE CAR IT WOULD STILL MAKE THE NOISE. THEN THE DVD PLAYER STOPPED WORKING. NEXT THE CRACKING AND POPPING STARTED ALL THE TIME AND IT WAS NEAR IMPOSSIBLE TO MAKE PHONE CALLS WITH BLUETOOTH IN THE CAR. FINALLY AFTER THE 3RD TIME BACK THE SPEAKERS WERE 80% FIXED AFTER A HONDA REPRESENTATIVE CAME OUT FROM CORPORATE. THEN MY AUTOMATIC BRAKING STARTING HAVING SIGNIFICANT ISSUES. AT FIRST IT WAS A RANDOM OCCURRENCE AND ONLY ONCE IN A BLUE MOON. NOW, LIKE THE OTHER ISSUES, IT IS PROGRESSIVELY GETTING WORSE. I HAVE ALREADY HAD IT IN ONCE AND THEY STATED THEY COULD NOT REPLICATE IT BUT WERE ABLE TO SEE THAT IT HAD BEEN TRIGGERED. SINCE I HAVE HAD MY CAR BACK IN LESS THAN TWO FULL WEEKS IT HAS OCCURRED AT LEAST 12 TIMES ON DIFFERENT ROADS (OPEN HIGHWAY, PLACES WITH NO CARS OR TREES, AT NIGHT OR DAY IT DOESN'T MATTER). I AM NOW AWAITING ANOTHER CALL BACK ABOUT GETTING THIS ISSUE FIXED. OH AND THERE WAS THAT TIME THAT MY BACKUP CAMERA STOPPED WORKING COMPLETELY, CAN'T FORGET THAT. OVERALL, INCREDIBLY UPSET ABOUT HOW MUCH WE SPENT ON A BRAND NEW LEMON.
Aug 25, 2020
VEHICLE SPEED CONTROL,ENGINE
1 complaint
STOPPED AT A RED LIGHT WAITING TO MAKE A RIGHT TURN. AFTER TRAFFIC CLEARED PRESSED ON THE GAS AND CAR IMMEDIATELY STARTED REVVING REALLY LOUD. LOOKED AND IT SAID IT WAS AT 6000 RPM EVEN THOUGH I WAS BARELY TOUCHING THE GAS. THE CAR THEN STARTED DECREASING SPEED WITHOUT ME TAKING MY FOOT OFF THE GAS. I QUICKLY PULLED OFF THE ROAD AND IT WASN'T UNTIL I PUT THE CAR IN PARK THAT IT FINALLY STOPPED REVVING SO LOUD. I SHUT THE CAR OFF AND LET IT SIT FOR A FEW MINUTES BEFORE STARTING IT AGAIN AND DRIVING. IT THEN STARTED FLIPPING FROM SHOWING THE BLU-RAY INFO TO APPLE CARPLAY REPEATEDLY ON THE INFO SCREEN.
Aug 11, 2020
ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES,ENGINE
1 complaint
I GOT THIS CAR ONLY 1 WEEK; I HEARD THE NOISE FROM STEERING WHEEL AND THE PROBLEM WHEN I HIT GAS AND SHIFT THE TRANSMISSION. ON JULY 13, I DROP THE CAR TO FIX FOR 2 DAYS. THEN, ONLY 2 WEEK AFTER I HAVE EXPERIENCED CANNOT HIT GAS AND I CANNOT HIT THE BRAKES. THE ALL ENGINE LIGHT, BREAK LIGHT, TSA LIGHT AND OTHER 3 LIGHTS IS COMING. I HAVE TO TOW MY CAR TO DEALER SHOP. THIS CAR IS BAD CAR
Aug 08, 2020
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
FOLLOW-UP ON COMPLAINT #11340119. JULY 26, 2020. AS PREVIOUSLY NOTED IN COMPLAINT, 2020 HONDA PILOT INFORMATION SYSTEM POPPING NOISE: NOW THE ELECTRICAL SERVICE TO INFORMATION SYSTEM IS COMPLETELY BLACKING OUT: NO SPEEDOMETER INFORMATION, NO TELEPHONE, NO BACK-UP CAMERA. ALL INFORMATION SYSTEMS GO BLACK FROM 10 SECONDS TO SEVERAL MINUTES. JUST BEFORE THIS HAPPENS EMERGENCY BREAKING NOTIFICATION IS DISPLAYED. NO DISPLAY ON FREEWAY FOR SPEED, LANE ASSIST MALFUNCTIONS AND BACKING SENSORS DO NOT WORK. CAR IS UNSAFE TO DRIVE AND HONDA SAYS IT CANNOT FIX SYSTEM. ONLY HAVE 1900 MILES ON VEHICLE. THOUSANDS OF LIVES ARE AT STAKE. WHAT ARE YOU GOING TO DO NHSTA? WAIT FOR FOLKS TO DIE?
Jul 27, 2020
VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),VISIBILITY/WIPER
1 complaint
WHEN I STARTED THE CAR, PUT MY CAR INTO REVERSE MODE AS I WAS MOVING OUT (BACKWARD) THE REAR VIEW CAMERA SCREEN WILL GO BLACK AND WILL NOT DISPLAY AFTER THE ERROR "NETWORK COMMUNICATION LOST" ON THE SCREEN. IT TAKES AT LEAST A MINUTE TO TWO UNTIL IT RESTART, SOMETIMES MORE THAN 10 MINS OR IT RESTART AND GO BLACK AGAIN. ANOTHER MULTIPLY TIMES, SAME ERROR HAPPENED, AND EVERYTHING WENT BLACK, THE CENTER INFOSYSTEM AND THE DRIVIER INFORMATION SCREEN. (SEE PICTURE) THE GPS WAS LOST, SO I AM NOT SURE IF I AM STILL ON THE RIGHT PATH, I HAVE NO IDEA HOW FAST I AM GOING, OR IF ANY OF THE DRIVING ASSISTANCE ARE STILL ACTIVE. I.E. CRUISE CONTROL, LANE DEPARTURE WARNING/ASSISTANCE, SPEED METER TIRES PRESSURES IF ANY OTHER WARNINGS. ALL THESE STARTED HAPPENING IN AROUND MIDDLE OF JUNE. NOW, THIS ERROR IS HAPPENING EVERYDAY, EVERY DRIVE, I HAVE WENT TO DEALER SERVICE CENTER TO HAVE THEM CHECK AND FIX THE ERROR. THEY SAID THEY RESET THE SYSTEM AND SHOULD NOT SEE THIS ERROR ANYMORE, BUT I AM STILL SEEING THIS ERROR EVEN AFTER THEY SERVICE THE CAR. I WENT BACK TO HAVE IT SERVICES AT LEAST 3 TIMES ALREADY, THEY TOLD ME THEY DID SOME WIRING, RESET THE CONSOLE AND IT SHOULDN'T HAPPEN AGAIN, BUT STILL SEEING THIS PROBLEM AS OF TODAY.
Jul 21, 2020
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
I HAVE BEEN GOING BACK AND FORTH WITH THE DEALERSHIP ABOUT THE CAR MAKEING POPING SOUNDS A.D THE ENTIRE DASHBOARD GOING OUT AND I CAN'T SEE ANYTHING ON THERE. SCREEN IS OUT I CAN NOT SEE MY SPEED AND IT HITS THE BRAKES WHEN EVER IM DRIVING AND I ALMOST CRASHED WITH MY KIDS IN THE CAR WITH ME. I AM WORRIED FOR THE SAFTY OF MY KIDS.
Jul 18, 2020
VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
1 complaint
IT STARTED WITH A POPPING SOUND COMING FROM SPEAKERS, THE INFO SCREEN WOULD THEN SHUT DOWN AND YOU WOULD BE UNABLE TO DETERMINE YOUR SPEED AND HAVE NO USE OF BACKUP CAMERA. AFTER THIS OCCURING 6 OR 8 TIMES (THE CAR HAS LESS THAN 2000 MILES) THE DISPLAY WILL NO LONGER EVEN COME ON. I HAVE LEFT WITH THE DEALER TODAY TO REPAIR. THIS PROBLEM OCCURED AT RANDOM TIMES, I WAS DRIVING EACH TIME RESULTING IN NO USE OF INSTRUMENTS FOR SPEED OF BACKUP CAMERA.
Jul 02, 2020
STEERING,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
1. CAR FLASHES BRAKE AND SOMETIMES BRAKES ON ITS OWN WHEN IT DETECTS AN OBJECT ALONG THE SIDE OF THE ROAD OR WHEN A CAR MAY BE APPROACHING IN THE OPPOSITE LANE OR IN A CENTER TURNING LANE. THIS HAS NEARLY CAUSED AN ACCIDENT ON TWO DIFFERENT OCCASIONS. EACH TIME THE LANE WE ARE IN IS CLEAR AND USUALLY DOESN'T EVEN HAVE A VEHICLE IN FRONT OF US. 2. WHEN IN CRUISE CONTROL THE ACC WILL DETECT A VEHICLE IN FRONT OF US GOING MAYBE 2 MHP SLOWER THAN OUR SET SPEED AND OUR CAR WILL ABRUPTLY SLOW DOWN TO ABOUT 10 MPH BELOW THE ACC SET POINT. THEN IT DETECTS THERE IS CLEAR DISTANCE TO THE VEHICLE IN FRONT AND WILL ABRUPTLY ACCELERATE TILL IT AGAIN DETECTS THE VEHICLE AND THEN REPEATS THE SAME ACTIONS - ABRUPT SLOWDOWN - ABRUPT ACCELERATION AND SO ON VS. A GRADUAL SLOWDOWN TO MATCH THE VEHICLE IN FRONT SPEED AND HOLDING STEADY AT THAT SPEED. I HAVE SET THE DISTANCE DETECTION TO EACH SETTING AND IT MAKES NO DIFFERENCE. 3. LANE KEEP ASSIST IS PLAIN DOWN DANGEROUS. TRIED TO MERGE ONTO A BUSY HIGHWAY WITH TURN SIGNAL ON AND THE LKA WOULD NOT LET US MERGE AND JERKED THE WHEEL BACK TO THE RIGHT AND THE VEHICLE ABRUPTLY HIT THE BRAKES WHEN THERE WAS NOTHING IN FRONT OF US. NEARLY CAUSED TRAFFIC BEHIND TO REAR END US. 4. HANDS FREE CELL FEATURE IS NOT HANDS FREE IF CONNECTED TO APPLY CAR PLAY. THIS WAS NOT WHAT WE WERE LEAD TO BELIEVE AT THE TIME OF SALE. HONDA HAS SOME SERIOUS ISSUES WITH THE HONDA SENSING AND A RECALL IS A MUST AS THESE ISSUES WILL EVENTUALLY CAUSE AN ACCIDENT AND I HAVE TO ASSUME ALREADY HAVE. TO DATE THE CAR IS UNSAFE WITH THE SENSING ON AND IF I TURN IT OFF I RISK LIABILITY WITH MY INSURANCE AS THEY PROVIDE DISCOUNTS BECAUSE OF THE HONDA SENSING SAFETY FEATURES.
Jul 02, 2020
EQUIPMENT,UNKNOWN OR OTHER
1 complaint
VEHICLE ENTERTAINMENT (RADIO) SYSTEM CRACKLES AND POPS THROUGH THE SPEAKERS CONNECTED TO IT. CONNECTED PHONE CALLS SOMETIMES DROPS OR YOUR VOICE IS UNABLE TO BE HEARD BY THE PERSON YOU ARE SPEAKING TO. SATELLITE RADIO SOUNDS THROUGH SYSTEM ALSO CRACKLE AND POP AND SOMETIMES FADE OUT. THESE THINGS HAVE HAPPENED WHILE THE VEHICLE IS IN MOTION AND HAVE HAPPENED WHILE STATIONARY. *TR
Jun 17, 2020
VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
ON THE WAY TO WORK WHILE DRIVING, NAVIGATION SCREEN AND SPEEDOMETER SCREEN WENT BLANK/BLACK AND STAYED OFF FOR 3 DAYS UNTIL I COULD GET IT INTO THE DEALERSHIP. I HAD TO CONTINUE TO DRIVE BACK AND FORTH TO WORK 4 MILES EACH WAY. BACKUP CAMERA DIDN'T WORK NOR DID USB CABLE. CAR HAD APPROXIMATELY 4,500 MILES ON IT AT THE TIME. THIS HAPPENED TUESDAY MARCH 3, 2020. *TR
May 19, 2020
Frequently Asked Questions
How many problems does the 2020 HONDA Pilot have?
The 2020 HONDA Pilot currently has 422 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2020 HONDA Pilot?
The most common problems reported for the 2020 HONDA Pilot are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2020 HONDA Pilot problem data come from?
All problem and complaint data for the 2020 HONDA Pilot comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
Other Years - HONDA Pilot
2025 Problems
2024 Problems
2023 Problems
2022 Problems
2021 Problems
2019 Problems
2018 Problems
2017 Problems
2016 Problems
2015 Problems
2014 Problems
2013 Problems
2012 Problems
2011 Problems
2010 Problems
2009 Problems
2008 Problems
2007 Problems
2006 Problems
2005 Problems
2004 Problems
2003 Problems
2002 Problems
2001 Problems
2000 Problems
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