How many problems does the 2016 JEEP Cherokee have?

The 2016 JEEP Cherokee currently has 1364 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2016 JEEP Cherokee?

The most common problems reported for the 2016 JEEP Cherokee are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2016 JEEP Cherokee problem data come from?

All problem and complaint data for the 2016 JEEP Cherokee comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

How do I report problems with my 2016 JEEP Cherokee?

You can report safety problems with your 2016 JEEP Cherokee directly to NHTSA at SaferCar.gov or call 1-888-327-4236. Your complaint helps identify patterns and may lead to recalls or investigations.

Where can I find my VIN to check problems?

Your 2016 JEEP Cherokee VIN is located in 4 places: (1) Dashboard near windshield on driver's side, (2) Driver's door jamb sticker, (3) Engine bay, (4) Vehicle registration and insurance documents.

Is the 2016 JEEP Cherokee reliable?

Reliability can be assessed by reviewing the number and severity of owner complaints for the 2016 JEEP Cherokee. Check complaints by component, crash reports, and fire incidents above to evaluate potential issues and problem patterns.

2016 JEEP Cherokee Problems

POWER TRAIN

417 complaints

The contact owns a 2016 Jeep Cherokee. The contact stated while driving 25 MPH and attempting to make a left or right turn the rear driver’s and passenger’s side wheels locked up as if the brake pedal was depressed, with a grinding sound coming from the rear of the vehicle. A dealer was contacted. The vehicle was taken a dealer where it diagnosed and determined that the PTU needed to be replaced. The PTU was replaced; however, the failure persisted. The failure had occurred on several occasions with the past two months. The manufacturer was notified of the failure but declined to cover the cost of the repair. The failure mileage was 80,000.

Jan 22, 2026

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at various speeds, there was a grinding sound coming from the rear of the vehicle. The vehicle was taken to the local dealer, who diagnosed that the PTU was faulty and needed to be replaced. The PTU was replaced, and the vehicle was repaired. The vehicle later experienced transmission failures and failed to properly accelerate or reverse as needed. The vehicle was towed to the local dealer to be diagnosed, and it was determined that the transmission needed to be replaced. The vehicle was not yet repaired. Additionally, while driving at an undisclosed speed, the message “Service 4WD” was displayed. The manufacturer was not contacted. The failure mileage was 25,749.

Jan 15, 2026

Transmission, yes it’s available for inspection I was on the highway driving approximately 70 MPH going up hill, and my car starts to downshift and lose power on a high traffic highway without warning no lights flickered or anything Yes it was seen by dodge dealership No it was not inspected by the manufacturer or others No, The check engine came on Approximately 15 minutes AFTER the failure. so no warning before it started to downshift so I could pull over!

Jan 08, 2026

Power Transfer Unit needs to be replaced. I took vehicle to repair shop for noise in left front tire. They informed me that the unit needs to be replaced. They checked for recall will a Chrysler Dealer. The recall does not apply to this vehicle. I purchased this vehicle new from a Chrysler Dealer in CT. The repair shop informed me that the PTU unit in my car is a used one from a Junkyard, the said it has writing on it that junkyards use to identify parts. I never had it replaced so it had to come from the dealer like that.

Dec 19, 2025

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. The failure persisted and the "Service 4WD" message was displayed on the instrument panel. The vehicle was taken to a dealer to be diagnosed, and the vehicle was diagnosed with a defective power transfer unit. Upon investigation, the contact discovered NHTSA Campaign Number: 23V302000 (Power Train); which the contact linked to the failure. The contact searched the VIN and discovered that the vehicle was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 101,000.

Dec 10, 2025

+ 412 more complaints for this component

UNKNOWN OR OTHER

163 complaints

I was told that my PTU needs replaced however since it did not throw the proper code it is not covered under the extended warranty that Jeep had out.

Jan 09, 2026

Subject: Urgent Safety Concern – 2016 Jeep Cherokee Gear Shifting Issue Good Morning, I am writing to report a serious safety concern with my 2016 Jeep Cherokee. I have been experiencing persistent issues with the gear shifter and transmission that I believe may be related to a known defect or may warrant investigation under a recall. The gear shifter frequently locks up and does not change gears properly. It stays in the wrong gear for an extended period—both when going uphill and downhill—before finally shifting, often accompanied by a loud noise. In some cases, the gear becomes stuck entirely, forcing me to take my foot off the accelerator. This delay in shifting poses a significant risk, especially in traffic, as I temporarily lose control of the vehicle's speed. During these moments, pressing the accelerator has no effect, which could easily lead to a dangerous situation. While the vehicle is still drivable, it consistently displays warning indicators suggesting a serious issue that needs professional attention. These problems are ongoing and seem to be getting worse over time. Given the safety implications, I am requesting that Jeep investigate this matter urgently and confirm whether my vehicle is subject to any active recalls or technical service bulletins (TSBs). If not, I would still appreciate guidance on how to resolve this as soon as possible, as I am concerned for my safety and that of others on the road. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely, [XXX] [XXX] Email [XXX] VIN# [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Sep 03, 2025

Power Transfer Unit (PTU) failure with "Service 4WD" message with "transmission service" message. Unfortunately, my car is not part of the recall but it is a similar issue.

Sep 03, 2025

THE SERVICE SHIFTER LIGHT KEEPS COMING ON, BUT IT GOES OFF SOMETIMES WHEN I RESTART. EVERY TIME I ASK SOMEONE TO CHECK IT OUT, THEY SAY THERE'S NOTHING TO SEE UNLESS IT IS ON. I DON'T WANT THIS TO CAUSE ANY PROBLEMS WITH THE CAR. HOW AM I SUPPOSED TO HAVE IT LOOKED AT WHEN IT IS NOT ON ALL THE TIME. I HAVE A PICTURE OF IT AND I AM STILL REFUSED SERVICE FOR IT.

Jul 17, 2025

I’ve went to get my car inspected and it shows 1 recall for “IN-USE NOX - CATALYST EFFICIENCY” . There was no warning signs on my dashboard. My car just acts differently and it sounds much louder. My dealership, CarMax can’t repair it for free and charging over $100 for a diagnostic alone.

Jul 14, 2025

+ 158 more complaints for this component

ENGINE

121 complaints

After purchasing the vehicle, I discovered it had an open FCA recall W90 (Tigershark MultiAir oil consumption/emission system repair). The dealer had not completed this recall prior to selling the vehicle. The vehicle was brought in for the W90 recall, and the repair was reportedly completed last week by a certified dealer. I found recall W90 because the car was overheating and stuttering on starts. The Safter Concern is that the coolant loss and erratic idle may indicate internal gasket or head integrity issues due to engine running hotter than it should, potentially leading to overheating or sudden engine failure while driving. This poses a serious safety risk if the engine fails at speed or stalls in traffic. I ask that the NHTSA review whether recall W90 adequately addresses known mechanical and emission defects with the 2.4 L Tigershark MultiAir engine, and ensure affected owners receive a verified repair or extended coverage for ongoing engine and coolant-loss failures.

Nov 04, 2025

PTU had to be replaced. Light on, check by a authorized dealer, replaced by my local dealer as the jeep dealer could not get the part in a timely manner. I am aware other Jeeps were recalled but not this jeep. Safety at risk. I need 4 Wheel drive as I am a home health nurse in Colorado and rely on 4WD to get me to my patients.

Nov 02, 2025

Head gasket and cylinder head replacement. There are bubbles in my coolant and oil in cylinder #1. No external leaks. I’ve already called a dealer and cited W80 and they said not eligible for the recall to get it fixed

Oct 28, 2025

Subject: Possible Recall Repair Connection to Open Recall U90 Dear NHTSA, I am writing to bring to your attention a concerning issue regarding my 2016 Jeep Cherokee with the 2.4L engine. I have been experiencing chronic coolant loss for approximately two years. After conducting research, I discovered the open recall, Emissions Recall U90, related to the exhaust manifold, and I suspect that my coolant loss may be connected to this defect. On September 4, 2025, I visited a Jeep dealership in Delray, where I was told that a leaking hose was the cause of my coolant loss, and they recommended replacing it to re-evaluate the leak. However, the following day, September 5, 2025, I sought a second opinion from a dealership located at 3701 Northlake Blvd, Lake Park, FL 33403. Unfortunately, during that visit, I was dismissed by Raheem, the service representative, who referred to me as a "clown" and refused to assist me. In light of these experiences, I sought service at Midas later that same day to address my coolant leak issues. I believe this situation warrants your attention, as it may be indicative of a larger problem related to the open recall. Your guidance on how to proceed would be greatly appreciated. Thank you for your attention to this matter.

Sep 05, 2025

When coming to a stop the auto stop turned the engine totally off. The car had to be shifted into park to restart the engine using the car's starter button. Afterward a message was displayed that the autostop was not available and to get the autostop serviced. The car was brought to the dealer for service of the full engine shutoff when the car came to a stop issue and the service manager stated they could not duplicate the problem. Since then the car engine totally shutoff 5 times when at a full stop and where the car needed to be placed in park and the start button pushed to restart the car. I now manually shutoff the autostop feature before leaving my house to avoid having the car engine fully shut off. The autostop not available message now displays within 2 minutes of starting the car.

Jul 09, 2025

+ 116 more complaints for this component

ELECTRICAL SYSTEM

66 complaints

The contact owns a 2016 Jeep Cherokee. The contact stated that while the liftgate was closed, there was a warning light indicating that the liftgate was open. The contact stated that upon attempting to open the liftgate, the liftgate failed to open. The contact also stated that there was an abnormal burning odor coming from the rear of the vehicle. The dealer was contacted and advised the contact to park the vehicle outside and not to drive the vehicle. The vehicle was taken to the dealer, where the recall repair of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) was performed; however, the power liftgate failed to close after the repair, and the battery was drained. The dealer jump-started the vehicle and determined that the liftgate latch needed to be replaced. The contact was charged a fee for the repair, and the vehicle was repaired. The contact stated that while driving the vehicle the following day, the contact noticed that the windshield wipers were inoperable. The vehicle was taken back to the dealer, where an unknown fuse was replaced, and the windshield wipers became inoperable. Additionally, the contact stated that the rearview camera image was black while reversing, and the infotainment system was inoperable intermittently. Additionally, the contact stated that the vehicle was experiencing difficulty starting. The contact stated that the vehicle failed to start on one occasion and was jump-started by AAA. The vehicle was taken to Firestone, where it was diagnosed with a lack of electrical connection with the key fob. The contact was referred to the dealer for assistance. The contact stated that the various electrical failures had started after the recall repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 118,286.

Sep 09, 2025

Odometer Fraud. The contact purchased a 2016 Jeep Cherokee. The vehicle was a private dealer sale in May of 2025. The contact stated that while receiving a diagnostic test, the contact became aware that the odometer mileage reading on the vehicle of 245,000 failed to match the odometer reading after the diagnostic test of 401,800. The current mileage was unknown.

Sep 05, 2025

Instroment light come back on with all other lights ignition off. Runs battery down.

Nov 14, 2024

Stop Start Failure (replaced-filter and battery) Failed again same battery reason showing battery tested was fine. Still not working to date

Sep 11, 2024

Code P2504 and code P063A. Received these codes when I already have a new battery and car is only at 70k miles. Caused the vehicle to go in to lower saving mode in to a turn and almost hit other vehicles.

Jun 22, 2024

+ 61 more complaints for this component

POWER TRAIN,ELECTRICAL SYSTEM

34 complaints

So I was driving to work one morning and I pulled into the parking lot, put my car in park and a few mins after I get a message/ alert on my dash saying “service shifter”…. Indicating It’s the p1c86-1D, an electrical issue with the shifter display circuit. I took it to the dealership I bought it from (Della Chevrolet) they did a diagnosis. They said I needed to replace the whole shifter and if I did I’d have to pay over $1000 for them to do it and it wouldn’t be covered if it went out again because the car isn’t a Chevy… but long story short they told me that at any time my shifter can stop working.. an no got into park or drive etc… I’m not trying to be stuck there Also another electrical is when I got my car and when I stopped at lights my car would shut off for the eco friendly mode.. then one day it jsut stopped and I had one day where it tripped out… where it worked then didn’t. Also, when I’m driving, and I think it’s when I accelerate and when going a steady speed the car jerks randomly. Like jerks forwards

Dec 09, 2025

Vehicle has been turning off while driving after pressing on the brakes. The dashboard will flicker/glitch, then the battery will go from 13.9V all the way up to 15.2V then back down then turn off. No service light or battery light will come up, I have taken it to auto zone and they said everything is fine with the battery/alternator. When the car shuts off, I have to press the start button, then shift into park and then press start again for it to work, if I shift it into park immediately when it turns off the car will not turn back on and I cannot shift gears.

Sep 30, 2025

3-4 time this has happened and twice in the last 2 weeks my car just won’t turn over. I have to turn switch then put car in/out of park to get my car to start. For few months now I keep hearing vibrating, grinding noises when I go to slow down or stop. I thought it could be my left front axle so I changed it, pads and rotors. They didn’t even look bad when I changed them. The noises is coming from somewhere below driver side. With no lights coming on it’s hard to know and I can’t afford just pay 150 to look at it say who knows. My fear is it will die on my driving when it also goes up down with acceleration at times. I don’t understand why they don’t seem to do recalls on these 2016 Jeeps when clearly everybody’s having the same issues but they claim it’s not our models. My car is barely over 100,000 miles. This is literally my third complain in a year with the same issues.

Nov 09, 2024

Vehicle frequently has issues with the touch screen for the radio as well as the mechanical controls for the radio stop responding causing me to be unable to control the volume, power, tuning, using touch screen to control whether I am using the am/fm radio, bluetooth or other media options. When this happens the screen turns completely black as if there is no power going to the radio appearing and acting as if I have not started the vehicle at all. The radio also frequently switches itself from both Bluetooth and FM options to the same AM channel by itself. I actually had to take my vehicle in to the dealership and pay out of my own pocket after I was driving on a busy freeway and my vehicle suddenly stopped responding to me pressing the accelerator and the dash began flashing . The vehicle then turned completely off forcing me to shift into neutral and restart the vehicle again while actively slowing down on the freeway without any warning. When I restarted my vehicle and I put it back into drive I could then only accelerate to 25mph . When I took the vehicle in I had to pay for them to reprogram my computer and after researching I discovered that this was already a problem that caused a recall but upon bringing this up to the dealership as well as calling Chrysler directly I was informed that even though the problem was the same as the recall they issued my vin number was not a part of the recall so they couldn’t and would not do anything for me. The date this occurred may be different from what I put below but with the maintenance records from the dealership I took the vehicle to an exact date can be determined.

Nov 05, 2022

The contact owns a 2016 Jeep Cherokee. The contact stated while driving at 30 MPH, the vehicle was stopped however, the odometer remained operational providing incorrect vehicle information. The contact stated that while accelerating the speedometer kept running and would not stop. The vehicle was taken to the dealer and the mechanic stated that vehicle was experiencing the failure listed in NHTSA Campaign Number: 20V343000 (Power Train) however, the VIN was not included in the recall. The manufacturer was contacted and confirmed that the VIN was not included in the recall. The failure mileage was 75,000.

Aug 25, 2022

+ 29 more complaints for this component

ELECTRICAL SYSTEM,UNKNOWN OR OTHER

29 complaints

THE AUTOMATIC START STOP SYSTEM SHOWS FAILED.

Jul 31, 2025

The shifter causes an error whenever I shift into drive. An alert comes up on the dashboard making the dashboard inaccessible and the PRNDL lights up red. The alert says "service shifter."

Feb 28, 2024

Our jeep started displaying and error stating "vehicle needs to be stopped to shift" and after this error would display the engine would cut off. We took it to the dealership and we were told that the shifter bezel needed to be replaced. It was replaced in March. We we driving our car again on 5/8/22 and error code said "service shifter now" so we went back to the dealership and they are saying the shifter needs replaced a second time.

May 14, 2022

Driving down the highway the service shifter just pops up

Feb 07, 2022

service shifter light went on and off for about a month. then one day went over a speed bump. and ever since then the message doesnt go away. ive cleared the codes had it flashed change fuses. and nothing. EVeryone has the same complaints about it and jeep dealerships dont take it serious. its a problem when i can see the speedometer or fuel range. or any other lights or warnings becuase that message wont go away.

Dec 21, 2021

+ 24 more complaints for this component

UNKNOWN OR OTHER,ENGINE

26 complaints

Transmission was replaced at 20k miles it has still continue to stall while driving causing hard shift and stalling in the middle of the road almost causing accidents.

Dec 30, 2025

I have owned my jeep since 2019. Since having my jeep MULTIPLE times I have had the Service shifter light come on. Previously shutting the vehicle off and turning it back on seemed to solve the issue for a little bit until it would come on again. Later down the road my battery died. Upon replacing the battery I didn't seem to notice the issue ever. Now I have another new battery and the light has come on permantely and does not turn off even if I restart the car and as I stated it is a brand new battery. I know there was a recall for this exact issue previously for the year before mine and the year after mine. Something needs to be done about this because i see countless people have this exact same problem.

Sep 04, 2025

2 WEEKS AGO, I WAS DRIVING MY JEEP AND STOPPED FOR A TRAIN. THE JEEP SUDDENLY CUT OFF. I PUT IT IN PARK AND IT STARTED RIGHT UP. AFTER THE TRAIN PASSED, I DROVE APPROXIMATELY 200 FEET TO THE NEXT STOP SIGN AND IT CUT OFF AGAIN. IT RESTARTED, BUT I HAVEN'T DRIVEN IT FOR ANY DISTANCE SINCE THEN BECAUSE I'M AFRAID IT WILL CUT OFF ON THE HIGHWAY WHILE I'M GOING TO WORK OR ELSEWHERE. ALL MAINTENANCE IS CURRENT AND FLUIDS ARE CORRECT.

Nov 22, 2024

Jeep completely shut down while driving and cars behind me almost crashed all lights came on would not shift back into gear very scary had to call tow truck. This is the second time .

Jun 21, 2024

No accident but my Jeep Cherokee has a gushing leak - Oil Housing Filter is leaking oil straight into my engine - Auto shop informed me it is extremely dangerous and I cannot drive my car as it could cause my engine to catch fire, I am not without a car. I got quoted $847.70 - higher $800's to fix this. It is shown that there have been past recalls on other jeeps due to this. I have no way to pay for this. Jeep's engine light is on now and won't go over 40 MPH

Jan 29, 2024

+ 21 more complaints for this component

POWER TRAIN,ENGINE

24 complaints

Multiple incidents from different shops after oil changes, car continues to leak oil from around filter. Have had to replace the shifter sensor twice within the last 5 years. Regular driver back and forth to work. Drive less than 8k miles a year

Jan 10, 2026

Vehicle is stalling out. While driving down the road any accelaration is fine but when stopped at a stop sign/light and you give the vehicle throttle from a dead stop or rolling stop it will either stall out and die or it will stall, surge, and come back. This is a serious issue as we drive this vehicle on busy road ways and could cause or will cause us to have an accident. I have had it the dealership and they checked the vehicle for any engines codes but none are present so they are not sure why the vehicle is stalling out. This is not a constant problem but a intermittent one where it comes and goes so you never know when it will happen. I am not sure when this first started happening as my wife usually drives the vehicle but I noticed it doing this about 2 months ago when leaving a gas station after getting fuel when I started leaving and I put the vehicle in drive and started to leave and it died on me with the message center telling me to put the vehicle in park to start.

Oct 17, 2025

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at approximately 35 MPH, the vehicle violently began jerking after releasing the accelerator pedal and depressing the brake pedal. There was an abnormal popping sound coming from the vehicle. The engine warning light was illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 23V302000 (Power Train). The contact called the local dealer, who discussed updating the software. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 84,000.

Mar 06, 2025

My 2016 Jeep Cherokee has an open recall on catalytic converter. Chrysler sent notice the vehicle can catch fire. I been waiting since before 10/23. Per dealshipMarty Cancila I’m number 170. Chrysler is send 2 parts per week to dealership. It going to be 85 months for repair. I fearful for my life and need assistance. This unacceptable. Chrysler has to be held accountable.

Apr 05, 2024

One the oil cooler unit failed leaking oil on to hot engine could possibly start a fire Two the rear differential cracked leaking fluid could possibly lock rear wheels at speed

Dec 11, 2023

+ 19 more complaints for this component

SERVICE BRAKES

23 complaints

On or about [XXX] on Tuesday [XXX] my parking brake automatically engaged itself. With the help of a friend, pulled fuse and emergency brake was disengaged and I got to drive home. Two days later, same issue, now this time tried same remedy and it did NOT work. So now I’m stranded 30 miles from home with my dog. Call tow truck, tow vehicle to dealer, dealer said water had something to do with module activated emergency brake. I’m without vehicle for days while they locate module and have a guy who comes in once a week to find out where water is coming from. I’ve read at least 80 complaints on the issue today. Isn’t Chrysler gonna do anything about this problem? Sad, broke and car less! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

May 08, 2025

The contact owns a 2016 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the engine overheated. The vehicle was taken to an independent mechanic where it was diagnosed as having an electrical failure. The vehicle was repaired. The contact stated that the next day while driving approximately 35 MPH, the brakes started to fail. The contact was able to regain control of the vehicle and the vehicle was taken to a dealer. The vehicle was not able to be diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 115,000.

Apr 16, 2024

driver panel told me to repair park brake. at times when I put my car in park the park brake would activate and I was unable to move my vehicle. the parking brake activated automatically when I put my car in park. My mechanic said the parking brake module needed to be replace due to a leak in the rear door and getting to the parking brake module. I do have an invoice if needed. Just not able to upload to this form.

Apr 10, 2024

Park brake service warning is flashing on. This is also engaging the park brake and unable to disengage it.

Nov 06, 2023

Was driving and my parking break engaged on its on for several seconds and then disengaged on its own.

Oct 05, 2023

+ 18 more complaints for this component

ELECTRICAL SYSTEM,ENGINE

22 complaints

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle stalled. The contact stated that the message "Shift to Park(P)” was displayed, and several other warning lights were illuminated on the instrument cluster. The failure had occurred while exiting a parking lot and turning left. The contact stated that after refueling the vehicle, the vehicle stalled and stalled while accelerating and changing lanes. There were no warning lights illuminated immediately, but then several unknown warning lights were illuminated. After the vehicle had stalled, several attempts were needed to restart the vehicle. During several failures, the headlights and the hazard lights were not functioning as needed. The failure was intermittent but became a recurring failure. The vehicle was taken to an independent mechanic who performed a tune-up and cleaned the fuel lines. The vehicle was repaired; however, the vehicle stalled again. The vehicle was taken back to the same mechanic who determined that the fuel cylinder needed to be replaced. The vehicle was repaired, but the vehicle stalled. The contact researched and became aware that the engine had been replaced in 2017. The manufacturer was not informed of the failure. The failure mileage was approximately 139,000.

Jan 13, 2026

Component: Power Transfer Unit (PTU) [XXX] , but my VIN is not included. The power transfer unit has failed. This appears to be a manufacturing defect identical to those listed under the recall. I am requesting immediate inclusion and repair under the recall provisions.”2. Contact Jeep (Stellantis) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Jun 11, 2025

On my 2016 jeep Cherokee limited my 4WD needs service along with my shifter popping up every now and then ref needing service … all lights turn red and flash… Code: C14A7 - 97 Ptu motor Obstructed or blocked Google shows recall but when I look it up it shows not on my model.. Why ? Miles :114000 I’m very disappointed.. will not recommend a Jeep again…

Dec 10, 2024

IN EARLY 2022 THE VEHICLE JUST SHUTOFF WHILE I WAS ACTIVELY DRIVING. I COULDNT GET THE CAR TO NEUTRAL ONCE IT SHUT OFF AND HAD TO BE TOWED. BOOSTING DID NOT IMMEDIATELY RESOLVE THE ISSUE. BUT A DAY LATER THE CAR WOULD START AND THEN DRIVE FOR A WHILE AND JUST RANDOMLY SHUTOFF. I HAD BATTERY CHANGED, INCIDENT OCCURED AGAIN AND I HAD TO BE TOWED A COUPLE OF THE TIMES AND JUST DECIDED TO READ UP ON LINE IF ANYONE WAS HAVING SIMILAR ISSUES AND I CAME ACCROSS THIS ARTICLE BUT WHEN I ENTERED MY VIN NUMBER IT WAS NOT INCLUDED IN THE RECALL EVEN THOUGH THE ISSUE I AM HAVING IS SIMILAR.

Dec 02, 2024

I was driving my car and as I was driving my car shut off and would not turn back on. Right before it powered down it said a message that said service shifter and all the lights to the shifter were lit up (P,R,D,N) I was reading that the shifter should last as long as your car does and this is a big safety issue

Dec 16, 2023

+ 17 more complaints for this component

POWER TRAIN,UNKNOWN OR OTHER

18 complaints

On [XXX] my Jeep started making a grinding noise near the rear axle. Initially, thinking something had broken when I had hit a pot hole earlier that evening. We parked the car at a garage and the next day inspected it and said it sounded like the rear differential may be effected, advising it should be safe to drive in “sport” mode. I drove it to Blueridge Chrysler Jeep in Abingdon VA where I informed them I had discovered a Recall 45A on the Jeep, they kept the Jeep and called me in a few days saying it was only for an “software update” and it was fixed. Om [XXX], I drove my Jeep and upon getting less than a mile down the road it sounded like the backend was dragging. They called a tow truck & took it back to the garage & now with the MOPAR Extended warranty they would have to replace the PTU. It was part of the initial recall and it could affect the PTU and the RDM (rear differential). This part took months to be delivered and during that time I had to rent and borrow a car to get back and forth from work for over two months. In May, the service dept. called saying the Jeep was still making the dragging noise and may be the transmission or the Rear Differential, but they’re still looking into it. In June, after re-working the PTU, Blueridge has determined it is the Rear Differential that now needs replaced and when I asked about it all being a part of the MOPAR extended warranty and they told me I needed to call Chrysler Customer Care. I followed up and called and spoke to several people advising that the dealership would have to call MOPAR warranty. Today, 7/7/25, I spoke with Blueridge again and they are saying the Recall was only for an update. I referred to the details of the initial 45A recall that specifically says that if the update is not complete, it would lead to problems with the PTU & the rear differential. My stance is that MOPAR warranty should cover both the PTU and the Rear Differential under Both recalls the 45A and 20V343000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Jul 07, 2025

My Power Train Unit has failed to work properly and needs to be replaced. Several years prior to this occurring, my transmission kept skipping, jumping when I would accelerate from a stop, every time I took my vehicle to the dealership for this problem, it would not happen. They said, unless they personally witness this problem first hand, they could not repair my vehicle. My extended warranty has now expired. I believe the transmission skipping was the beginning of my PTU problem.

Oct 05, 2023

My "service 4wd" light continues to come on and the shop said my PTU needs replaced but my VIN number isn't part of the recalls so it's going to cost me several thousand dollars.

Jul 01, 2023

The PTU failed in my 2016 Jeep Cherokee. This was diagnosed when the SVC 4WD light came on in September. The problem code is C14A7-97. From my online research I know this is a persistent problem with Jeeps with model year 2014-2017 resulting in multiple recalls because the problem has resulted in vehicles being disabled and multiple crashes. However, my VIN number was not included in those recalled by Chrysler. I ordered a replacement in early October and was told the part would be ready in 4-6 weeks. It is now two months later and the part is still not available. I’m told that at this point the part won’t be available until January. The vehicle transmission began making noises over the weekend related to the PTU. This is clearly a persistent and extensive safety issue that Chrysler is negligent in addressing. I have also been told by the service department at the dealer that there are 389 other Jeep drivers waiting for this part.

Dec 12, 2022

Shortly after I purchased my vehicle in 2020 I had a service shifter come on the dash with all the lights illuminated on bezel. I took it to the dealership and it was giving codes to suggest the the shifter bezel and wiring needed to be replaced this was done approximately 07/2021. Since then I have had no other issues with it until this morning it came back on. I have looked this up and a lot of Jeep owners experience this issue. It is apparent that there is a manufacture issues or issue that I feel Jeep is responsible for and needs to fix. With this involving the shifter/transmission there is an obvious safety concern. Thank you.

Oct 13, 2022

+ 13 more complaints for this component

POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

17 complaints

I parked my vehicle at 6pm on February 15th. at 2:45 pm I awoke to a loud explosion outside my bedroom window. There was a very large fire, and it was my car. I was in shock we could only watch from our window as the fire department arrived and put out the fire which was spreading to the carport and mailboxes near my parking spot. It also burned a truck parked next to mine. both cars a total loss. My insurance company sent someone to tow my vehicle, but the tow truck driver refused saying the vehicle was untowable, due to the massive damage. the next day a neighbor informed me that he got the whole incident on video start to finish. 'The video shows my engine igniting while off and had been parked for over 6 hours. In the video you see a small flame start under the hood near the windshield wipers. the flame then grew and grew!!!! until the car was completely engulfed in flames. I also had a full tank of gas!!! Once the fire department arrived and extinguished the fire. the whole thing was melted to the concrete. the engine laying on the ground. A TOTAL LOSS!!!!

Mar 05, 2025

Fire: 1

While driving the vehicle engine shuts off or goes neutral and I am unable to keep driving. A message pops up on the dash that says “Shift to P and then shift to desired gear.” Car does not drive after doing this. I have to restart engine twice, both times the engine is delayed to start making a loud running noise. This has happened multiple times while driving all while my young children were in the car on busy roads. I have been lucky not to have been in a major accident yet. I have taken my car into the shop multiple times but they do not know how to fix this. I’ve reported it to the local dealer, they are no help either. New battery, all fluids full, full tank, no warning before the car shuts off while driving. I’ve seen hundreds of posts from drivers of the same make and model have the same issue. I’m appalled there is no recall. This can be very fatal if not addressed.

Feb 24, 2024

Car losses power while driving, it will turn off. Shift to P and select gear comes up. It also has 4 different recalls that doesn't allow me to register but when contacted dealership they informed me that they didn't had parts for it, they didn't know when the were going to get them because it's in back order, to keep checking at the end of each month to see if the get any. This is not acceptable, as it's not the owners fault. I don't have a drivable car, don't know when it's going to get fix but I still have to make my car payment.

Jan 25, 2024

Car randomly looses all power. I was driving with out any indication of a problem then the car stalls out causing a life or death moment. When I was about to get the car to restart I was overwhelmed with codes noting loss of communication with almost all body controls. 84k mi

Feb 15, 2023

The "Service Shifter" warning came on and the transmission started slipping. If the transmission goes out while myself or kids are on the highway it not only could endanger us, but others as well. I have had this looked at by an independent shop and all it says that there is a bulletin on it.

Apr 05, 2022

+ 12 more complaints for this component

AIR BAGS

16 complaints

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with a failed air bag module. The contact was informed that the air bag module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 112,930.

Mar 21, 2025

Start driving the vehicle multiple times during the operation you get a service airbag message with a code / dtc of b0020-13 which FCA put out a TSB for but when you do take the car in the code is not stored in memory, so they refused to repair it

Dec 01, 2023

PASSENGER AIRBAG INADVERTENT DEPLOYMENT. WARNING LAMPS: Service airbag system Service parking brake 4wd unavailable Driver seatbelt not fastened Phone unavailable occasionally Check engine DESCRIPTION LEADING UP TO INCIDENT: Several days of seeing warning lamps. Limited driving. Disconnected battery for 8 hrs. Reconnected battery. Backed out of garage into driveway. Sat in car idling at 2000 RPMs with AC on. After 3 mins, passenger airbag deployed. Additional Info: Nothing on passenger seat at time. No work had been done in or around IP. {instrument panel}.

Sep 07, 2023

The contact owns a 2016 Jeep Cherokee. The contact stated that while his fiancé was driving approximately 35 MPH, the vehicle crashed head-on into a tree. During the crash, the front-end was severely damaged but no air bags deployed. During the crash, the driver sustained head and neck injuries rendering her unconscious. The driver also sustained an injured right knee, leg contusions, and lacerations; along with chest and torso injuries. The driver was transported from the scene to seek medical attention. A police report was taken at the scene. The vehicle was towed from the scene. The vehicle was later deemed destroyed by the insurance company. The cause of the failure was not determined. The manufacturer and local dealer were not yet notified of the failure. The failure mileage was 70,000.

Dec 23, 2022

Crash: 1

Injuries: 1

My wife was involved in an accident due to the other driver making an illegal u-turn. This collision involved a front impact of her Jeep causing several thousand dollars of damage. During this accident, the airbags did not deploy as would have been expected in an accident of this nature.

Jun 03, 2021

Crash: 1

+ 11 more complaints for this component

STRUCTURE

16 complaints

WATER LEAK ON FRONT PASSENGER DOOR FLOOR COMING OUT OF CABIN FILTER AREA. CONCERNED THAT IT WILL CAUSE ROTTING OF FLOORBOARD BODY OF VEHICLE. DEALER CLEANED OUT PLUG BUT THAT DID NOT FIX THE PROBLEM. DEALER DOES NOT KNOW HOW TO FIX IT. READ ON SEVERAL FORUMS THAT THIS IS A PROBLEM WITH OTHER JEEP OWNERS.

Nov 13, 2024

See attached document for complaint

Nov 29, 2023

Automatic trunk does not open with either inside button on dash or outside button on latch. So I had to open it manually. While it was up the motor spontaneously activated, causing the trunk lid to hit me on the head. When it did hit my head, it did not automatically go back up. The issue is intermittent and when I took it to the dealer, they could not replicate it. This has happened several times.

Aug 27, 2023

The contact owns a 2016 Jeep Cherokee. The contact stated that upon entering her vehicle, there was an abnormal mildew odor inside the vehicle. The contact stated that while cleaning her vehicle she noticed mold on the front and rear passenger’s side carpet. The vehicle was taken to a dealer where they confirmed that mold had formed inside the vehicle. The contact was provided an estimate for the repair. Upon investigation, the contact discovered several articles online related to the issue. The information stated that the firewall was not completed during the manufacturing process; therefore, the vehicle was susceptible to mold forming inside the vehicle. The contact informed the dealer of her findings and was informed that they would look into her findings. The manufacturer was also notified of the failure and informed her that the warranty had expired. The vehicle was not repaired. The failure mileage was approximately 49,000.

Sep 23, 2022

Driver side and back side metal panels under mat water leakage.danger.

Jan 06, 2022

+ 11 more complaints for this component

VEHICLE SPEED CONTROL

16 complaints

The contact owns a 2016 Jeep Cherokee. The contact stated while driving 55 MPH with the cruise control activated, the cruise control system failed to maintain the set speed. The contact stated that the speed fluctuated up and down erratically. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 40,500.

Oct 03, 2023

2016 JEEP CHEROKEE. WHEN STARTING TO ACCELERATE FROM A STOP, CAR STARTS TO MOVE THEN HESITATES AS IF SHIFTING TO A HIGHER GEAR, WAY TO EARLY. RPMS GO UP THEN TRANSMISSION SHIFTS BACK DOWN TO CORRECT GEAR, CAUSING JERKING REACTION AND THEN RUNS NORMALLY. THE ONLY GOOD THING IS THAT THIS PROBLEM COMES AND GOES. PROBLEMS STARTED AROUND 2018 WITH AROUND 15000 MILES.

Sep 20, 2020

I WAS DRIVING ON THE FREEWAY WITH A FRIEND, HAD MY CRUISE CONTROL SET AND THE CAR STARTED SPEEDING UP, I PRESSED THE BRAKE PEDAL TO DISENGAGE AND IT DIDNT SO I PRESSED CANCEL ON THE STEERING WHEEL IT JUST KEEP GOING, I KEEP TAPPING THE BREAK PEDAL, FINALLY IT JUST WENT OFF,I ASKED MY GIRLFRIEND IF SHE FELT THAT, SHE SAID YES I THOUGHT YOU WERE DOING IT, I WONDERED WHAT YOU WERE DOING..I HAD A RECALL ON MY CAR EARILER FOR THE CRUISE CONTROL AND TOOK IT IN BUT IF THIS IS THE SAME ISSUE IT WASNT FIXED PROPERLY. I CALLED JEEP AND THEY SAID SINCE THERE ARE NO RECALLS ON MY VEHICLE ID HAVE TO PAY FOR THE REPAIR..I BELIEVE THIS IS THE SAME ISSUE.. THERE ARE ONLY 21683 MILES ON MY CAR..

Sep 16, 2020

AS I'M DRIVING, A DASH WARNING LIGHT COMES ON THAT SAYS 'SERVICE SHIFTER' AND ALL THE LIGHTS INDICATING WHAT GEAR I'M IN COME ON. THIS HAS HAPPENED TWICE IN THE PAST WEEK AND I'VE BEFORE ABOUT THREE MONTHS AGO, TWICE ON A CITY STREET (45MPH) AND ONCE ON A HIGHWAY (65MPH). EACH TIME THE CAR HAS TO BE TURNED OFF AND RESTARTED TO CLEAR THE MESSAGE. *TR

May 06, 2020

SPEEDOMETER READING IS OFF... CAUSED SPEEDING TICKET, BECAUSE I DIDN'T REALIZE I WAS SPEEDING BECAUSE OF THE SPEEDOMETER READING WAS OFF. OFFICER SAID HE CLOCKED ME AT 94 MPH IN 70MPH, THOUGHT I WAS GOING 73....IN MOTION ON HIGHWAY

Dec 16, 2019

+ 11 more complaints for this component

POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER

14 complaints

I was driving and was at a residential stop sign and out of no where my vehicle just shuts off on me. At first I thought it was the on and off gas conserver device but I realized that wasn’t the issue when it wouldn’t turn on anymore and all the vehicles behind me started honking and then proceeded to go around me. This lady walking her dog even shouted what the hell was wrong with me thinking I was purposely stopping traffic. Then this nice guy came out of nowhere to help me move my vehicle out the way from ongoing traffic. He was nice enough to try and give my car some battery from his vehicle thinking that might be the problem and nothing would make my car turn on not even the starter would want to start. So I had no choice but to call a tow truck to transport my vehicle to a mechanic.

Apr 24, 2025

This morning i heard about the recall of 63,000 jeeps from 2017-2019 for the power failure in the PTU. I have a 2016 Jeep Cherokee Trailhawk and i have experienced the same EXACT issue! I currently have a 2016 Jeep Cherokee Trailhawk. I'm the original owner. This Saturday, January 25th, I am turning it in for the PTU to be replaced. This will be my 2nd PTU replacement. . I was told that this 2nd PTU has a different Part Number than the OEM, or the last one. Thus making it slightly designed differently (i dont know the factual of this statement). *** In the last year, and mostly during warmer months, I have experienced MULTIPLE complete power failures of my Jeep. Anywhere from driving, and/or slow parking. it has even happended at times when taking an off ramp from the highway! I have had other people in the Jeep when this has happened. I was told that I have a loose battery terminal connection. So I went out and purchased the Battery Post Shims to increase the posts thickness on the battery. This did not resolve the problem. Since June 2024 I have been on MOPAR's waiting list for this replacment PTU and I finally received it a couple weeks ago. It is now winter and for some reason the power failure does not happen, but there is a consistent clicking in the front end. Not thinking it was the PTU because it has been replaced already, I thought it was the CV Joint so I bought that part. When i got to the dealership to have the work completed, they informed me that it is NOT the CV Joint, but definitely the PTU. So that is how I have been on the waiting list since June 2024. This morning i heard about the recall of 63,000 jeeps from 2017-2019 for the power failure in the PTU. I have a 2016 Jeep Cherokee Trailhawk and i have experienced the same EXACT issue! This recall may need to be extended to include 2016's!!

Jan 23, 2025

While driving the Vehicle the gear attempted to go into 4WD by itself. I pulled over and at that time I could not shift the car into drive or park. I believe the transmission or gear shift is having an issue. No warning lights go on the dashboard and it will stall while driving on the highway which caused an extreme safety hazard.

Oct 22, 2024

i was sent an email saying my car was being recalled

Apr 28, 2024

Car has been having issues shifting gears when going uphill/downhill for a few months, only 88k miles never wrecked, during drive a "Service shifter" alert came on and all drive/park/reverse lights lit up, screen could not be removed, car repeatedly had issues getting rpms while pressing gas. Took to a repair shop and they claimed it needed a transmission liquid flush or brake rotors but neither issues coorelate. This seems to be a frequent issue going on with other jeeps. Problem fixed itself after stopping and turning off car and turning back on but still has issues getting stuck in certain gears.

Aug 30, 2022

+ 9 more complaints for this component

EXTERIOR LIGHTING

13 complaints

TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE HIGH BEAMS FAILED TO OPERATE AS INTENDED. THE VEHICLE WAS TAKEN TO THE LIA CHRYSLER JEEP DODGE RAM COLONIE AUTO REPAIR & SERVICE CENTER DEALER, LOCATED AT 2116 CENTRAL AVE, SCHENECTADY, NY 12304, WHERE IT WAS STATED THAT THE VEHICLE PERFORMED AS DESIGNED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 21,000. *DT*JB

Feb 13, 2020

THE SERVICE SHIFTER LIGHT KEEPS COMING ON AND ALL THE LIGHTS ON THE SHIFTER L LIGHTS UP RED. SOMETIME THE EMERGENCY BREAK SETS ITSELF WHEN THIS HAPPENS. I TOOK IT TO THE DEALERSHIP WHERE I PURCHASED IT AND THEY TELL ME THE SHIFTER BEZEL AND WIRING HARNESS FAULT REPAIR IS NEEDED WHICH IS ALMOST $300 AND NOT COVERED UNDER WARRANTY. MY CAR HAS LESS THAN 36,000 MILES AND HAS BEEN DOING THIS FOR SEVERAL MONTHS NOW; IT SEEMS TO BE GETTING WORSE. WHILE RESEARCHING I'VE NOTICED MANY JEEP OWNERS ARE HAVING TO SAME ISSUE AND THAT'S HOW I DISCOVERED TO WRITE UP THIS CLAIM. I FEEL IT COULD BE A SAFETY ISSUE IF IT HAPPENS WHILE DRIVING AND LOCKS UP. I HAVEN'T HAD IT REPAIRED BECAUSE I CAN'T AFFORD A RENTAL WHILE IT'S BEING REPAIR AT THIS TIME; I NEED TO MAKE ARRANGEMENTS TO BE DROPPED OFF BY FAMILY AND FRIENDS TO HAVE IT FIXED. IT HAS HAPPENED WHILE SITTING STATIONARY, IN MOTION ON CITY STREETS AND INTERSTATE ROADS AND WHEN FIRST GEARING AFTER STARTING AND REVERSE. (THIS HAS HAPPENED MULTIPLE TIMES SINCE I PURCHASED THE VEHICLE LAST YEAR IN MAY; IT'S JUST MORE FREQUENTLY NOW).

Aug 06, 2019

DEFECTIVE HEADLAMPS CAUSING PREMATURE LOW BEAM BURN OUT. REPLACED THE LEFT HEADLAMP 3/8/2018 AND THE RIGHT 5/9/2018. THE LEFT LOW BEAM HEADLAMP HAS NURNED OUT AGAIN AFTER ONLY 5 MONTHS AND REQUIRES REPLACEMENT. THIS IS HIGHLY IRREGULAR.

Sep 01, 2018

THE HEADLIGHTS ARE EXTREMELY DIM SINCE PURCHASE. HAVE CHANGED TO DIFFERENT BULBS WITHOUT ANY EFFECT. THE BULBS ON THIS VEHICLE ARE HALOGEN HEADLAMPS. THE FOG LIGHTS ARE ALWAYS BRIGHTER THAN THE REGULAR BULBS. DEALER UNABLE TO DO ANYTHING.

Jun 01, 2018

HEADLIGHTS ARE INADEQUATE, VERY BAD LIGHTING FOR NIGHT DRIVING, NOT INCIDENTS BUT RELUCTANT TO DRIVE AT NIGHT

Feb 12, 2018

+ 8 more complaints for this component

ELECTRICAL SYSTEM,SERVICE BRAKES

10 complaints

Went to go to the grocery store and the Electronic Park Brake was engaged. Had it reset, went to the grocery store and it was re-engaged. Had it towed to dealer, upon diagnosis, corrosion was found at EPB module and connector pin. Declined repair and had it towed back home due to dealership quoting almost three thousand dollars for parts and repair. Upon later research, found that there is a known issue with water intrusion in this area that caused this and that there is a class action lawsuit due to almost 1.3 million vehicles affected by this and has been known about for almost 5 years. Dealership claims sunroof does leak but there has never been evidence of a leak from that area.

Jul 04, 2025

Parking brake module and connector got major water damage. My mechanic found over four gallons of water under my spare tire compartment. After inspecting it he found the module and wires fried. While driving my parking brake light came on and by time I parked my parking brake would not disengage. Check engine light, parking brake light, and traction control light. My vehicle is currently with my mechanic and currently being looked at. He is still trying to find parts and find the cause of the water leak. This was a very dangerous situation that could have caused a major accident.

Apr 09, 2025

After making a left turn and giving it gas to get up the road the car suddenly stalled and had to come to a complete stop. Almost as if the car had went into park but it was still in drive. Service transmission message came on board and check engine light. Had to have a rollback come to tow home. Car is still not operable. I’m about to contact Jeep. I did read online about the investigation for 2015-2022 jeep Cherokee . The electronic brake malfunction because of corrosion due to water leak

Sep 25, 2023

While driving my jeep the service park brake light came on and shortly after the park break automatically engaged and brought me to a stop, it has been in the shop 4 different times for this same issue and they can’t get it fixed, I get it back and it just continues to happen over and over, this is a huge safety issue and I would like there to be a fix for it

Aug 28, 2023

Known service bulletin by Jeep. Service bulletin number 08-060-16. The parking brake module wiring harness connection can get terminal corrosion through faulty seals in the Jeep aka “water intrusion”. Water intrusion can get into the parking brake module wiring harness and cause a malfunction of the electronic parking brake. Brake will deploy randomly while vehicle is in motion or parked. No current recalls on this service bulletin. Apparently can also lead to fires in the rear cargo area. My parking brake deployed while driving. My parking brake deployed when shifting the car into park rendering it immobile. Well documented issue throughout the Jeep Cherokee community.

Mar 01, 2022

+ 5 more complaints for this component

ELECTRICAL SYSTEM,STRUCTURE

10 complaints

The outside body of the vehicle is leaking, which is causing the Park break module to short circuit. This is causing my vehicle to suddenly stop and lock up.This has happened three times so far.

Jan 03, 2025

The contact owns a 2016 Jeep Cherokee. The contact stated while the vehicle was parked, the liftgate was unlocked; however. the liftgate failed to open as intended. The contact noticed a burning odor. The contact drove the vehicle for a short distance, and the liftgate opened with the door alarm and warning light illuminated. The vehicle was taken to the dealer however, the vehicle was not diagnosed. The manufacturer was made aware of the failure. The contact was informed of NHTSA Campaign Number: 23V338000 (Electrical System, Structure); however, the VIN was not associated with the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 106,000.

Jul 24, 2024

The contact owns a 2016 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Feb 20, 2024

The power liftgate stopped working. This is the exact issue described in the 23V-338 / 49A Recall. The year, make, and model of my car are the same as detailed in the recall, but this specific VIN is not included. The issue is due to an electrical short that poses a fire hazard. There is no manual way to open the liftgate, it completely relies on the functionality of the electric system. It is clear that the 23V-338 / 49A Recall should include a wider range of VINs including mine.

Jan 02, 2024

The contact owns a 2016 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Nov 02, 2023

+ 5 more complaints for this component

STEERING

10 complaints

The contact owns a 2016 Jeep Cherokee. The contact stated while operating the vehicle, the vehicle lost power steering functionality, causing the steering wheel to become very difficult to turn in either direction. During the failure the check engine warning light, PCM warning light, and traction control warning were illuminated. The vehicle was taken to the local dealer who diagnosed that the power steering pump and rack and pinion assembly were faulty and needed to be replaced. The vehicle was later taken to the local mechanic and repaired. The manufacturer was not yet contacted. The failure mileage was 96,000. The VIN was not available.

Oct 03, 2024

I WAS DRIVING HOME IN A RESIDENTIAL NEIGHBORHOOD. MY POWER STEERING UNEXPECTEDLY CUT OUT AND THE CHECK ENGINE, POWER STEERING AND TRACTION CONTROL LIGHT CAME ON SIMULTANEOUSLY. BECAUSE I COULD NOT CONTROL THE CAR WITH THE UNEXPECTED LOSS OF POWER STEERING I DROVE OFF THE ROAD UNTIL I COULD BRAKE. THE VEHICLE WAS IN MOTION AS THIS OCCURRED AND GOING FORWARD AT A LOW RATE OF SPEED. THE ERROR APPEARS TO BE AROUND THE ELECTRONIC STEERING ASSIST SYSTEM. BROUGHT TO GARAGE NEXT MORNING VIA TOW TRUCK. CAR WAS BEHAVING NORMALLY. ALL WARNING LIGHTS OFF AND STEERING FUNCTIONAL. SHOP CHECKED GROUNDS, POWER AND A WIRING HARNESS AND COULD NOT FIND THE CAUSE FOR THE STEERING TO CUT OUT LIKE IT DID AS THEY COULD NOT REPLICATE THE ISSUE. THERE WERE MULTIPLE ERROR CODES IN THE SYSTEM REGARDING LOSS OF COMMUNICATION WITH THE ELECTRONIC STEERING ASSIST MODULE. DUE TO THE RANDOM NATURE OF THIS INCIDENT AND THE INCONCLUSIVE DIAGNOSTICS I AM VERY CONCERNED THAT THIS CAN AND WILL HAPPEN AGAIN AND COULD CAUSE A MUCH MORE SEVERE ACCIDENT IF I'M GOING HIGHWAY SPEEDS WHEN THE STEERING CUTS OUT OR DRIVING IN WINTER WEATHER.

Jul 01, 2020

TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED THAT THERE WAS A GRINDING NOISE COMING FROM THE STEERING WHEEL. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE AXLE SHAFT ASSEMBLY FAILED. THE CONTACT STATED THAT SHE WAS NOT INFORMED OF ANY FAILURES WITH THE VEHICLE WHEN IT WAS PURCHASED IN MARCH OF 2019. THE CONTACT ALSO STATED THAT THE WIPER ARMS MALFUNCTIONED. THE FAILURES BEGAN WHEN THE VEHICLE WAS PURCHASED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 27,934.

Nov 26, 2019

STEERING WHEEL SEIZED WHEN CAR WAS IN MOTION ON CITY STREET AND CAR GOT HIT AT ELECTRIC POLE CAUSING POLE AND WIRE DAMAGE AND ROUTE CLOSED FOR LONG PERIOD AND CAR TO GET TOTALED AND LUCKILY I SURVIVED. SPEED WAS AROUND 25-30MPH

Aug 16, 2019

Crash: 1

SERVICE SHIFTER LIGHT CAME ON AND GEAR SHIFT LIGHTS ARE ALL RED,P,R,N,D. THEY STAY LITE UP. IT HAPPENS WHEN I SHIFT GEARS. IT DOESN'T MATTER IF I SHIFT INTO REVERSE OR PARK IT STILL LIGHTS UP AND DOESN'T TURN OFF UNLESS I RESTART MY ENGINE. I'VE RESEARCHED AND A LOT OF PEOPLE ARE HAVING THE SAME PROBLEM WITH THEIR JEEPS INCLUDING 2018 MODELS

Apr 04, 2019

+ 5 more complaints for this component

FUEL/PROPULSION SYSTEM

10 complaints

I received an FCA recall notice, GW270231, for my 2016 Jeep Cherokee Latitude related to the Catalyst Efficiency-U90 recall on 1/22/24. . I attempted to schedule a recall service appointment at two different local Jeep/Chrysler dealerships. The first one (Aritioli Jeep) Enfield, CT. stated they were unable to obtain the correct parts and that I should keep calling their parts department to know when the parts were obtained. I scheduled the recall service with Bertera Jeep/Chrysler in West Springfield, MA for 2/29/24. I was informed on 2/26/24 that my appointment was canceled because they did not know when they would have the required parts. The service representative stated it would take months and advised I should call them for a status update each month. I need assistance and support to ensure the required parts are sent to the dealership so I can resolve this Jeep recall issue promptly.

Feb 27, 2024

January 4, 2022 I was in and accident. My vehicle was in the repair shop for 90 days. The car was repaired and was in good working order. The other person involved in this accident was a 17 year old female. She was not injured.’ On 4/12/22 I took a trip, stopped for gas, attempted to make a left turn in the station but the car malfunctioned ( like a standard transmission) and ran over the center divider. I filled the tank and no problems afterwards. May 31, 2022 as I approached A left turn the car malfunction, (bucked like a stick shift.) I was struck by another vehicle, my car was hit with such force it overturned, spun around the opposite direction and struck a pole. However, it was not a head on collision because my vehicle had no front damage. The airbags deplored and I had serious injuries and a concussion. According to bystanders, the other vehicle speed was approximately 50 miles per hour; the speed limit on this roadway is 35 MPH. It is a dangerous rode with many fatalities this year. The driver in this accident was an 18 year old male. He was not injured. There are no traffic signals for more than one mile. It is a heavily traveled rode and the on and off ramps to I95. I have complained many times to our 911 operator about people speeding, running the red light and stop signs.

Aug 11, 2022

Crash: 1

Injuries: 1

WHILE DRIVING ON HIGHWAY OR LOCALLY I HAVE BEEN EXPERIENCING WHEN ACCELERATING AND IT FEELS LIKE THE FUEL PUMP/FUEL INJECTION IS NOT RUNNING CORRECTLY. THE PROBLEM STARTS AT 20MP / 40 MPH AND AT TIME AT 60MPH. I HAVE BROUGH IT BACK TO ALLEN MELLO IN NASHUA WHERE I HAD BOUGHT THE JEEP AND THE SERVICE DEPARTMENT CAN'T GET FIGURE OUT THE PROBLEM. THE HOOKED UP MACHINE TO SEE THEY CAN GET A CODE AND NO CODE IS BEING DETECTED. THIS HAS BEEN GOING ON SINCE NOVEMBER 2019 AND I HAVE ABOUT ENOUGH. I KNOW THEY IS A JEEP RECALL ON FUEL PUMP AND I AM CERTAIN THAT MY JEEP WAS MISSED. THIS IS A SERIOUS MATTER WITH THE JEEP. I CALLED THE JEEP RECALL TODAY 1-27-20 AND THEY ADVISED ME TO NOTIFIED NHTSA REGARDING THIS MATTER.... THEY ALSO SAID LIKE I STATE ABOVE MY 2016 JEEP CHEROKEE PROBABLY WAS MISSED TO BE ON THE RECALL.

Jan 27, 2020

ENGINE SHUTS OFF ON SHARP TURNS. DISPLAY CENTER SAYS MESSAGE SAYING VECHICLE MUST BE STOPPED TO CHANGE GEARS AND SHUTS OFF ENGINE. THE SHIFTER WAS NOT TOUCHED WHEN MESSAGE CAME UP. THEN ENGINE DOESN'T WANT TO START QUICKLY. IT HESITATES. STUTTERS TO RESTART.

Apr 23, 2019

ENGINE SHUTS OFF WHILE TURNING SHARP TURN. HESITATES TO RESTART

Apr 23, 2019

+ 5 more complaints for this component

SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

10 complaints

My emergency brake is automatically engaging randomly. I was at a red light and it engaged and my vehicle would not move while in Drive. I had to shift to park and back to drive in the middle of traffic.

Oct 23, 2023

Emergency brake will not disengage and is effecting braking and driving. It has been inspected but 2 different mechanics who have been unable to resolve issue. This has ruined my brakes and has made the vehicle difficult to drive.

Sep 23, 2023

I was sitting in park waiting to pump gas and when it was my time to pull forward, I shifted into drive and when I pushed the gas pedal my emergency break was on without me turning it on. About 30 minutes later this happened again. I turned off the vehicle and turned it back on and when I did, the emergency break came on. I am concerned that the emergency break will engage again when put into drive without me knowing.

Jul 09, 2023

Driving down the road the emergency brake engaged and the car stopped. If there had been a car behind me, this would have created an accident, especially if I had been on the highway. I have read that others have had this problem and there is class action suit.

Jul 05, 2023

My electronic parking brake malfunctioned AGAIN. The vehicle was parked and turned off without activating the parking brake. When I returned to the vehicle and restarted it the parking brake was engaged and would not turn off. In addition, the red ‘brake’ light, and yellow electronic park brake warning light on the dashboard appeared; the odometer was flashing. After several attempts putting the vehicle in D and then R, in effect “rocking it”, the parking brake did disengage. All of the lights remained on. Each time the car was placed back into ‘park’ the parking brake would re-engage, and I needed to go back through the same process to disengage the parking brake.” About the third time, the Parking Brake permanently engaged and could not be disengaged by any means. The car is at the dealer to have the Brake Module replaced for the 3rd time, ALL due to water intrusion. Water is getting in the electrical systems. There’s a recall for a minor water intrusion issue on the lift gate! This is the SAME issue. Please issue a recall before someone is seriously injured or killed. This brake could engage at any moment and easily cause a collision.

Jun 24, 2023

+ 5 more complaints for this component

POWER TRAIN,UNKNOWN OR OTHER,ENGINE

9 complaints

The car shuts off while driving

Apr 01, 2025

While driving the vehicle I encounter a loss of driving power, then the check engine light comes on and the service 4 wheel drive indicator comes on. The loss of power while I'm driving creates an unsafe condition because i am driving on the highway among other vehicles when this occurs. This happens to me at least once per day while i am driving and on one particular day it occurred six times. The problem has not been reproduced or inspected.

Aug 09, 2024

Car hesitation to accelerate and jerks when driving from a start . Took it to the dealer and they couldn’t get a code from issues. The issue happens sporadically but will be taking car back again to see if they can figure it out after next incident.

Aug 30, 2023

For months now I keep having something wrong not sure whats wrong either it’s engine, powertrain. It keeps doing different stuff. First it’s acting like it want to dye like stall out for no reason. Sometimes it loses power like hitting the gas peddle but won’t go engine just fires up. The other day I had issues trying to put into reverse to back up hit the gas and it just accelerated really bad but didn’t move almost like it was stuck in gear. I’ll be driving down road and out of nowhere my car accelerated gears to 3/4 wouldn’t go down when i was going 40 on straight road. Took few minutes to unstick. Whatever is going on seriously needs looked into bc i am worried it’s gonna cause me get hit. This been going on for couple years and i am about ready to trade my Jeep in for different dealer

Jun 23, 2023

4wheel drive light came on. Said it was a power transfer unit problem. It has been recalled but doesn’t show for my car. It will cost me o ver $2000 and it has been recalled. I need help to have this repair covered.

Nov 20, 2021

+ 4 more complaints for this component

PARKING BRAKE

8 complaints

The contact owns a 2016 Jeep Cherokee. The contact stated while the vehicle was parked, the parking brake switch was released, however the parking brake failed to release as intended. The contact stated that after several attempts, the parking brake was released. The vehicle was taken to the dealer where it was diagnosed with a failed park brake switch. The contact was informed that the parking brake switch needed to be replaced. The vehicle was not repaired. The contact was informed that parts were on back order. The manufacturer was not made aware of the failure. The failure mileage was approximately 48,000.

Jul 31, 2025

The contact owns a 2016 Jeep Cherokee. The contact stated that after parking the vehicle at a gas station, the check engine and brake warning lights illuminated after restarting the vehicle. The contact stated that the vehicle failed to accelerate after several attempts. A handheld scanner was used to retrieve a code for a failure with the parking brake. Due to the failure, the vehicle was towed to an independent mechanic where the failure was confirmed. The contact was informed that the parking brake module, actuator, and wiring needed to be replaced and that the vehicle should be taken to the dealer for the repair. The local dealer was notified of the failure and the contact was advised to have the vehicle towed in for a diagnostic test. The vehicle remained with the independent mechanic unrepaired. The manufacturer was not notified of the failure. The failure mileage was approximately 127,000. The VIN was not available.

Feb 26, 2025

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving out of a parking space, the electronic parking brake engaged inadvertently, and the vehicle stopped. The contact stated that the parking brake lever was independently lifted, and the parking brake indicator light was illuminated. The contact stated that the failure recurred several times while reversing. The vehicle was taken to the dealer, where the failure could not be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the dealer for diagnostic testing. The failure mileage was approximately 65,000.

Nov 06, 2023

The contact owns a 2016 Jeep Cherokee. The contact stated while driving 40 MPH, the parking brake engaged and disengaged independently. The brake warning light was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the failure was due water leaking into the electrical system. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 4,672.

Sep 14, 2023

The contact owns a 2016 Jeep Cherokee. The contact stated while driving approximately 40 MPH, the electronic parking brake engaged and the contact pulled over. The parking brake warning light was illuminated. The vehicle was towed to the local dealer where it was diagnosed that the tires had locked up and the electronic parking brake needed to be replaced. The parts were not available and the vehicle was not repaired. The contact stated the failure was related to NHTSA Action Number: PE22009 (Parking Brake). The manufacturer was not contacted. The failure mileage was approximately 49,000.

Sep 08, 2022

+ 3 more complaints for this component

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

8 complaints

Started hesitating and did it at random times. I had a tune up done and it continued. I thought it was the transmission and took it to the transmission shop and they didn’t find anything wrong with the transmission. Started losing power and hesitation became worse while in traffic. Now it’s hesitating while stopped at the traffic light and not accelerating when taking off from a complete stop and not accelerating while merging. I brought it to the dealership in Lakeport, Ca. 95453. When I brought it to them the start stop warning lights were lit up on the dash. The start stop feature is creating the problem. I’m being told by the dealership that they can’t disengage the start stop feature. This is a safety hazard and I’m concerned it’s going to create engine problems. Apparently it’s a nationwide issue. The start stop feature needs to be recalled and fixed.

Dec 31, 2024

The vehicle just cuts off while in the middle of driving and everything shuts off. New battery installed 2 months ago, no loose cables, plenty of gas. Cutting off while driving poses a very bad hazard. The last time it happened the shop that had recently changed my oil two weeks prior said it was due to loose battery cables and it has now been a month since that occurrence took place. Now it's happening again.

Aug 02, 2023

*SERVICE SHIFTER POP UP* I've had my 2016 Jeep Cherokee for about 4 years and every few months it pops up with SERVICE SHIFTER on my dash and the shifter lights up. I have talked to my local Jeep dealership, where I purchased this vehicle, and they brushed it off. After reading forums, this can be a HUGE safety hazard and could cause an accident or even worse, kill somebody!! Jeep should be held responsible and this should be considered a recall because alot of people have complained about this SERVICE SHIFTER popup. At times, I am scared to drive my vehicle after these episodes happen because I fear I am going to get into a car accident.

Nov 02, 2021

CAR SHUTS OFF MID-DRIVE / MID-TURN WHILE IN MOTION WITHOUT WARNING. NO LIGHTS ARE ILLUMINATED IN THE DASH CLUSTER AFTER OR DURING. NO EXPLANATION WHY.

Feb 12, 2021

THE SERVICE SHIFTER LIGHT KEEPS COMING ON. WITH THAT..THE LIGHTS NEXT TO THE PARK, DRIVE, NEUTRAL AND DRIVE LETTERS ALL TURN RED. I'M TAKING IT TO A DEALERSHIP THIS SATURDAY AND I KNOW THAT IT WILL COST ME. I HAD MY TWO KIDS IN THE CAR 1 AND 3 YEARS OLD WHEN IT HAPPENED. MY CAR WAS PARKED OVERNIGHT IN MY GARAGE BECAUSE IT'S BEEN RAINING ALL WEEK AND I DIDN'T WANT TO GET OUT INTO THE RAIN TO LET MY TWO KIDS INSIDE. I DROVE IT ABOUT A MILE DOWN THE ROAD WHEN THIS PROBLEM STARTED. I READ THAT THIS IS A REOCCURRING PROBLEM WITH THIS VEHICLE THAT A LOT OF PEOPLE ARE HAVING. SOME SAY THE PROBLEM GETS WORSE LIKE THE VEHICLE SHUTS DOWN WHILE DRIVING AND OTHERS SAY THEY HAVE TO KEEP PAYING TO HAVE IT 'FIXED' BUT THE PROBLEM WITH KEEP HAPPENING. ALSO MY VEHICLE HAD A MISFIRE ON THE 2ND CYLINDER AND MY VEHICLE KEPT JERKING TWO WEEKS PRIOR TO THIS INCIDENT BUT WE ALSO PAID TO GET THAT 'FIXED'. I GOT THIS VEHICLE BECAUSE I NEEDED SOMETHING RELIABLE TO DRIVE MY FAMILY AROUND IN AND IT'S CAUSING ME MORE HEADACHE AND NOW I HAVE TO WORRY IF MY KIDS ARE SAFE TO RIDE WITH ME IN IT.

Mar 05, 2020

+ 3 more complaints for this component

ENGINE,FUEL/PROPULSION SYSTEM

8 complaints

Engine light came on oil light came on. Had it checked..oil is leaking from the housing directly onto the engine could cause fire.

Jan 15, 2024

IN MOTION ON A CITY STREET GOING 35 MPH THE ENGINE SHUTS OFF; STEERING AND BRAKING BECOME DISABLED AND CAR COSTS INTO TRAFFIC. NO WARNING LIGHTS OR DASH BOARD SYMBOLS TURNED EVER ON. VEHICLE HAS TO BE TOWED TO A SHOP TO HAVE THE OIL CHANGED/REPLACED AFTER ONLY 200 MILES SINCE LAST OIL CHANGE. ENGINE BURNS OIL (NOT LEAKING) AT A HIGH RATE. OIL NEEDS TO BE CHECKED WEEKLY AND REPLACED ON A 2-3 MONTH SCHEDULE. ONLY 35,000 MILES ON THE CAR.

Feb 18, 2021

VEHICLE WAS DRIVING ON THE HIGH WAY, 70MPH, FOR 20 MINS, EXITED THE HIGHWAY TO 40 MPH AND ENGINE BEGAN MAKING A RATTLING SOUND, SHAKING, BACKFIRING, AND ACCELERATION BECAME DIFFICULT, LOSS OF HORSE POWER. DROVE TO NEAREST PARKING LOT. CONTINUES TO MISFIRE WHILE IN NEUTRAL AND AT IDLE. TURNED OFF THE ENGINE FOR 5 MINS. RESTARTED THE CAR AND THE ENGINE LIGHT CAME ON. CAR CONTINUED TO MAKE NOISES, BACK FIRE AND IDLE POORLY. TOWED TO A SHOP. CODES WERE IDENTIFIED IN CYLINDER #3 SPARK PLUGS WERE CHECKED TO BE FINE, COILS WERE CHECKED TO BE FINE, AND CYLINDER #3 CONTINUED TO SO ERROR CODES. CAR WAS LEFT TO HAVE FUEL PUMP INJECTOR CHECKED. THE FUEL INJECTOR WAS NOT AFFECTED. CYLINDER #3 WAS FOUND TO HAVE NO PRESSURE AND NOT OPERATING. THE VEHICLE HAS BEEN "BURNING" OIL, AND NEEDED TO HAVE OIL CHECKED ON A WEEKLY BASIS, OIL CHANGED ON A BY MONTHLY SCHEDULE AND IF IT WAS EVER CLOSE TO MEASURING LOW ON THE DIPSTICK THE AUTOMATIC ENGINE SHUTDOWN WOULD DISABLE THE VEHICLE WHILE IT WAS IN MOTION. THE CAR IS UNDRIVEABLE AND NOW THE FEAR IS THAT THE "BURNING" OF THE OIL HAS DAMAGED THE ENGINE CYLINDER BEYOND REPAIR. WE'VE BEEN ADVISED TO REPLACE THE ENGINE FOR A COST OF $12,500 AT ONLY 35,000 MILES.

Feb 18, 2021

DROVE CAR FOR ONLY 2-3 BLOCKS AFTER SITTING 8 HOURS WHILE AT WORK (FIRST TIME 11/12/19 - OUTSIDE TEMP IN THE 30'S) AND THE SECOND TIME OVERNIGHT IN UNHEATED GARAGE (11/23/19 - OUTSIDE TEMPS IN THE 30'S), WHILE TURNING RIGHT AT A STOPLIGHT TO ENTER ON TO A MAJOR ARTERY (FIRST TIME) AND A STOP-SIGN TO ENTER ONTO A RESIDENTIAL STREET (SECOND TIME) THE CAR SHUT ITSELF OFF COMING TO A COMPLETE STOP. BOTH TIMES CAR WAS NOT "WARMED-UP" BEFORE DRIVING. CONTACTED A LOCAL CHRYSLER/JEEP DEALER WHO GOT US IN FOR CHECK-UP 11/27/19 AND EVENTUALLY SAID THE ENGINE OIL WAS BELOW THE DIPSTICK AND IF THE OIL GETS TOO LOW THE ENGINE WILL GET HOT AND TO PREVENT ENGINE DAMAGE THE CAR WILL SHUT DOWN AUTOMATICALLY. THIS HAS NEVER HAPPENED BEFORE DESPITE US TRAVELING FOR THE PAST 4 SUMMERS APPROXIMATELY 4000 MILES FROM KANSAS CITY TO YELLOWSTONE NATIONAL PARK AND BACK, AND THE SUMMER OF 2018 TO YELLOWSTONE, SEATTLE AND BACK (TOTAL OF OVER 5000 MILES AND EACH TIME NOT GETTING ANOTHER OIL CHANGE FOR OVER ANOTHER MONTH TO 5 MONTHS OF CITY DRIVING ONCE WE GOT BACK HOME. THE LAST OIL CHANGE WE HAD BEFORE THESE TWO INCIDENTS REFERENCED ABOVE WAS ON JULY 19, 2019 AND THE MILEAGE WAS 53191. THE MILEAGE ON THE CAR NOW IS 56916. TAKEN INTO ACCOUNT THAT WE'VE PROBABLY DRIVEN ABOUT 150 MILES SINCE THE FIRST INCIDENT UNTIL RIGHT NOW, THAT MEANS WE'RE "DOWN" 1 QUART/1800 MILES. RESEARCHING "GOOGLE", THERE ARE MULTIPLE COMPLAINTS FROM OTHER CHEROKEE OWNERS OF 2016 OR OTHER YEAR MODELS OF THE SAME ISSUE. THEY SAY JEEP FEELS 1 QUART OF OIL USED/1000MILES OF DRIVING IS ACCEPTABLE. EVEN SO, MY CONCERN IS WHY MY VEHICLE IS SUDDENLY EXPERIENCING THIS POWER LOSS AND OIL USAGE WHEN FOR THE PAST 5 YEARS (PURCHASED CAR 10/31/2015) IT HAS NEVER BEEN AN ISSUE. ONE OIL CHANGE MILEAGE WAS OVER 7500 MILES AND YET WE NEVER HAD THIS PROBLEM. THE OIL LIGHT HAS NEVER COME ON TO WARN OF LOW OIL PRESSURE.

Nov 29, 2019

2016 JEEP CHEROKEE LIMITED FWD, MISFIRING AND SHAKING BEGAN WHILE STOPPED AT TRAFFIC LIGHT AND WHILE DRIVING AFTERWARDS FOR 1/2 MILE. AUTOMATIC START/STOP WAS ON. PULLED OFF ROAD AND TURNED ENGINE OFF AND LET SET FOR 1-HOUR. RESTARTED VEHICLE AND BEGAN SHAKING AND MISFIRING AGAIN. THIS TIME ENGINE LIGHT CAME ON AND START/STOP SYSTEM WARNING CAME ON. SHUT VEHICLE OFF AGAIN AND LET SIT FOR 30 MINUTES. STARTED VEHICLE AGAIN AND PUT IN REVERSE, DROVE FOR A FEW MINUTES AND VEHICLE BEGAN SHAKING AND MISFIRING AGAIN WHILE GOING THROUGH THE SHIFTING SEQUENCE. DROVE IT TO A DEALERSHIP AND IT DID THIS THE ENTIRE WAY, APPROXIMATELY 10 MILES. NO MATTER WHAT SPEED I WAS DRIVING IT WAS STILL HAPPENING. THE SHAKING/MISFIRING SEEMED TO SUBSIDE A LITTLE WHEN A/C WAS NOT IN USE. IN ADDITION TO OTHER WARNING LIGHTS COMING ON, SERVICE-SHIFTER LIGHT CAME ON WHILE MAKING A RIGHT-HAND TURN.

Jul 08, 2019

+ 3 more complaints for this component

POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE

7 complaints

Vibrating issue and missing fire originating from engine. Intake camshaft broken and left cylinder head is damaged and needs replacement. This should not be happening to this car. Cannot drive a faster rate either. There should be a claim out for all these issues.

Sep 15, 2025

The car is not shifting properly and will "jump" or "lunge" forward while driving. I have noticed that the RPM's will jump and bounce around, seemingly down shifting, then shift again, and then down shift again, which causes jerking motion.

May 14, 2025

Since inception of purchasing the vehicle in January 2019, I have experienced a sudden jolt, banging sound/feeling. In the beginning the issue was subtle. In addition, I have felt a sudden loss of speed. It should be noted I did not seek any service at this time. As a side note, sometime in 2020/2021 i received a letter of a recall for fault PTU however this was for another jeep i owned no longer in my possession. This prompted me to call mopar to see if my current vin was possibly on that first recall of jeeps however i was advised it was not even though i had experienced the same issues described. Fast forward to as of recently august 2023, I received a recall letter with this current vin and proceeded to the nearest dealership for repair. I was advised the repair was a software update. As I was leaving the dealership after the update, I felt the loss of power, jolt and grinding when turning to backup with the service 4wd illuminated. I reparked and walked back inside the dealership when I was advised the repair was only a software update. In addition, I was advised a diagnostic test could be done for $175. I was advised to wait a couple of key cycles to see if the issues corrects itself. The software update has since not corrected itself and I feel as though I am at risk of an accident. This issue is getting worse with my vehicle and is a safety concern. I feel as though I am being penalized for faulty PTU which is on the manufacturer for costs to assure correction/repairs made. Thank you your time in reading this.

Aug 04, 2023

When Driving car if you began to go down hill the car will race motor and run away by its self It is very dangerous in curvy and hilly areas. This cay be caused on a daily bases

Oct 26, 2022

CAR SHUT OFF IN THE MIDDLE OF THE HIGHWAY, COULDN'T DO ANYTHING, NOT EVEN PUT IT INTO PARK. WAS GOING 70MPH. *TR

Jun 20, 2020

+ 2 more complaints for this component

POWER TRAIN,VEHICLE SPEED CONTROL

7 complaints

PTU problems. Grinding noise from rear when turning slow and accelerating. Remove fuse for ptu and noise goes away. Put fuse back in it is back. Vehicle moves a lot when put in park and sometimes when using remote start you can see the vehicle jump forward a couple feet. My vehicle has all symptoms from recalls NHTSA 20V-343, NHTSA 20E-037, NHTSA 23V-302. But my PTU part number of:68283349AA is not included in any recall. This needs to be looked at further and extend the recalls to all PTU’s on the Jeep Cherokees 2014-2017. Chrysler knows these are bad

Nov 13, 2024

4 wd service light comes on randomly, started the middle of February. It took a couple of weeks to get an appointment with the dealership. Twice in the past 2 weeks the car has slowed down, lost power in traffic to where I had to pull over and let the car go at a low speed until it would go at normal speed again. There is an active recall for the part needing to be replaced with the same year model however this VIN isn't listed in the recall.

Mar 29, 2024

Ptu fail the second day of purchasing my car on my birthday with my 2 daughters was in the car with me a 1 year old and 2 year old the car made a big boom and stop it put it self in park. I took the car to a shop yes it was confirmed the ptu yes I took it to Jeep no they appeared after that happen

Aug 01, 2023

MY 2016 JEEP CHEROKEE-LATITUDE HAS 89000+ MILES ON IT. A FEW MONTHS AGO I THOUGHT THE TRANSMISSION WAS SLIPPING AND BOUGHT FLUID FOR IT. COULDN'T FIND AN ACCESS POINT, SO I TOOK IT TO A DEALERSHIP. GUY TOLD ME IT WAS A "CLOSED TRANSMISSION". TOOK IT IN THE BACK AND CLAIMED TO DO AN UPDATE. AFTER THAT, AN ERROR MSG BEGAN POPPING UP SAYING "SERVICE SHIFTER" AND ALL THE LIGHTS ON THE SHIFT PANEL WERE RED. AFTER THIS BEGAN HAPPENING MORE I CALLED THE JEEP CUSTOMER SERVICE WHERE THEY HINTED IT MAY BE A RECALL. NOW DEALERSHIP WANTS TO CHARGE ME $375 TO FIX IT. I'M READING FROM OTHER JEEP OWNERS WHO HAVE THE SAME ISSUE THAT JEEP HAS NO FIX, BUT KEEPS CHARGING PEOPLE. ONE GUY SAID HIS ACTUALLY STOPPED ON HIM ALMOST CAUSING AN ACCIDENT. I HAVE BEEN DRIVING ON THE STREET AND THE HIGHWAY, EVENTUALLY STOPPING, SHUTTING THE CAR OFF AND TURNING IT BACK ON. I'M GOING TO CANCEL MY APPOINTMENT BECAUSE THEY CAN'T FIX IT. THIS ISSUE SHOULD BE ADDRESSED BY AN OVERSEER OF AUTOMOBILE SAFETY. I HOPE THAT IS YOU. I DON'T WANT TO BE A CRASH TEST DUMMY. PLEASE PRESSURE CHRYSLER ON THIS ISSUE BEFORE IT'S TOO LATE IF IT ISN'T ALREADY. NO PARTICULAR DATE, BUT LAST TIME WAS 4/15/2020 @ 4:30 ISH. *TR

Apr 16, 2020

WHEN DRIVING AT A SPEED OF 70 MPH THE SERVICE TRANSMISSION LIGHT COMES ON, DISABLING ACCELERATION AND PUTTING THE CAR INTO 8TH GEAR. THIS CAUSES A DANGEROUS SITUATION WHERE THE CAR SPEED DECREASES INSTANTLY AND REQUIRES THE CAR TO PULLED OVER TO THE SIDE OF ROAD AND TURN THE CAR OFF THEN ON. CHRYSLER IS WELL AWARE OF THIS ISSUE BUT HAS NOT ISSUED A RECALL FOR THESE VEHICLES. INSTEAD THEY CHOOSE TO PUT CUSTOMERS IN THE DANGEROUS SITUATION OF DISABLING A VEHICLE AT HIGH SPEEDS.

Oct 08, 2018

+ 2 more complaints for this component

WHEELS

6 complaints

On 1/30/2023, I had a flat tire and called AAA for assistance. The AAA technician was unable to remove the tire and said the vehicle would need to be taken to a full-service auto shop. I then called Firestone Complete Auto Care to see if my vehicle could be looked at there. The Firestone technician let me know the problem with getting the tire off was relating to the lug nuts. He explained Jeep started using a 2-piece lug nut, where water gets inside and causes swelling. The technician said he has seen this numerous times in Jeeps...and mentioned it should be a recall because it is a safety issue. I contacted Jeep 5 times about this. They said there is no recall, and they didn't really care to help me with this. I ended up paying to replace all the lug nuts on my vehicle because I didn't want to have the same thing happen or worse. The people at Jeep have been very dismissive about this, although I have seen many complaints and reviews relating to the same lug nut issue.

Mar 29, 2023

2016 JEEP CHEROKEE. CONSUMER WRITES IN REGARDS TO BROKEN CONTROL ARM BOLT.

Feb 18, 2022

WE OWN A 2016 JEEP CHEROKEE. LAST NIGHT MY WIFE WAS STRANDED WITH A FLAT ALONG A BUSY HIGHWAY. SHE ATTEMPTED TO CHANGE THE TIRE BUT COULD NOT GET THE LUG NUTS OFF. I DROVE TO THE SITE AND YES EVERY LUG NUT ON THIS VEHICLE ARE SWELLED AND WILL NOT BUDGE EVEN WITH IMPACT WRENCH. THE ISSUE I HAVE IS THIS IS A KNOWN PROBLEM AND PEOPLE ARE TALKING ABOUT IT ALL OVER THE INTERNET. YET JEEP REFUSES TO ADMIT THE ISSUE OR EVEN WARN IT'S CUSTOMERS TO CHECK THIS IN CASE YOU GET A FLAT. MY WIFE IS NOW SCARED TO DRIVE THIS VEHICLE ANYWHERE. I GET MY OIL CHANGED AT A JEEP DEALERSHIP. YOU THINK THEY COULD WARN THEIR CUSTOMERS ABOUT THIS ISSUE? YOU THINK THEY WOULD CHECK FOR THIS ISSUE WHEN WE BRING THE VEHICLE IN FOR SERVICE AT AN AUTHORIZED JEEP DEALERSHIP? WHY DID I HAVE TO LEARN OF THIS ISSUE AFTER THE FACT. WHY DID I HAVE TO LEARN OF THIS ISSUE ON THE INTERNET?

Mar 31, 2021

THE LUG BOLTS HAVE A THIN CHROME COVER. THESE LUG BOLTS SEEM TO SWELL AS MOISTURE ENTERS OVER TIME. THEY ALSO BECOME DAMAGED AS MAINTENANCE SUCH AS TIRE ROTATION IS PERFORMED. THEY BECOME IMPOSSIBLE TO REMOVE WITH THE TOOLS SUPPLIED BY THE MANUFACTURER IN THE EVENT OF A FLAT TIRE, LEAVING THE VEHICLE STRANDED. I UNDERSTAND THIS IS A WELL KNOWN PROBLEM THROUGHOUT THE FIAT CHRYSLER GROUP LINE.

Aug 20, 2019

I HAD A FLAT TIRE. AFTER MOUNTING THE SPARE TIRE AND TORQUEING THE LUG BOLTS, (YES THEY ARE BOLTS NOT NUTS) I FOUND THAT THE WHEEL WAS STILL LOOSE. I DETERMINED THAT THIS WAS CAUSED BY THE LUG BOLTS BEING TOO LONG FOR THE STEEL SPARE WHEEL WHICH IS NOT THE SAME THICKNESS AS THE ALUMINUM FACTORY WHEELS

Aug 22, 2018

+ 1 more complaint for this component

VISIBILITY/WIPER

6 complaints

The right side visor came loose, not being able to hold any position, hanging to be a distraction and impeding view. The issue seems to be a plastic component of the swivel joint broke just above where it's reinforced by metal. I assume both sides have similar construction/design, at risk of this mode of failure. A quick internet search leads me to believe this is common, with others indicating the breaking at the same place. Although this may be considered a convenience item, the function of shading sun, and its place within the field of view, makes it a safety concern.

Nov 27, 2022

While I was at a stand still at a railroad crossing, the rear windshield shattered independently without impact. I did not see any warning lights prior to the incident. I had called the police department and filed a police report as I did not know what happened at the time. No one was injured nor needed medical attention. I was able to drive the 2 minutes home. I had hired an independent mechanic, Safelite, to come to my house and fix the windshield. As he was fixing it he made me aware that my rear defroster on the windshield had overheated and burned the cables which had caused the failure. My grandfather contacted the local dealership and made them aware of the failure. The manufacturer had not been informed of the failure.

Aug 11, 2022

Unable to pump window fluid onto window, to remove road oil from window, do to the window washer fluid Reservoir, that has separated along the seam, at the bottom of the Reservoir. I STRONGLY believe this is a defect, since there was no accident, or anything else, to cause it to separated at the seam, at the bottom of the Reservoir. This is a MAJOR safety issue, when getting hit with very dirty/oily water and unable to immediately clean/clear the windshield, do to the window washer fluid Reservoir separating at the bottom, right at the seam. I STRONGLY believe this is a defect, for it's young age.

Sep 28, 2021

I BOUGHT MY 2016 JEEP CHEROKEE BRAND NEW IN FEBRUARY 2016. THE WIPERS QUIT WORKING DURING A HEAVY RAIN STORM IN MYRTLE BEACH. YOU TURN THE SWITCH AND THEY WOULDN'T TURN ON. THE NEXT DAY, THEY WORKED. ONCE AGAIN I NEEDED THEM IN ANOTHER RAIN STORM, AND THEY DIDN'T WORK. I LIVE ON THE COAST OF NC AND IT RAINS OFTEN. TOOK TO DEALERSHIP, COULDN'T FIND A PROBLEM. TOOK AGAIN A WEEK LATER, THEY REPLACED THE BCM WHICH WAS OVER $500. 6-8 MONTHS LATER THE PROBLEM STARTED AGAIN. SAME THING HAPPENED DURING A RAIN STORM. DEALERSHIP REPLACED BCM ONCE AGAIN. THEN LESS THAN A YEAR LATER, HAPPENS AGAIN. TOOK TO DEALERSHIP AGAIN AND THEY SAID A WIRE HAD SHORTED OUT ON BCM. A WIRE WAS REPLACED. ONCE AGAIN 8 MONTHS OR SO LATER, HAPPENS AGAIN IN JULY 2020, REPLACED YET ANOTHER BCM. NOW IN APRIL OF 2021, TODAY, IT'S HAPPENING AGAIN AND I'M DRIVING FROM FLORIDA BACK TO NC ON HIGHWAY 95. GOING THROUGH A RAIN STORM AND WIPERS NOT WORKING. THIS HAS BEEN VERY DANGEROUS AND VERY FRUSTRATING. IF I MAKE IT, I'LL BE TAKING IT AGAIN TO DEALERSHIP ON MONDAY. I HAVE ALL DOCUMENTATION EVERY TIME THIS HAS HAPPENED, AND VIDEO PROOF. IF I COULD GET RID OF THIS CAR I WOULD BUT I CAN'T. SUBMITTED A PICTURE OF DRIVING IN RAIN ON 95 AND WIPER SWITCH IS SET TO HIGH.

Apr 09, 2021

THE WINDSHIELD WIPERS HAVE RANDOMLY COME ON WITHOUT BEING TURNED ON AND AS OF TODAY WILL NOT TURN OFF COMPLETELY. THEY CAN BE SLOWED TO AN INTERMITTENT POSITION OR RUN AT FULL SPEED BUT WILL NOT TURN OFF.THIS BEGAN TO HAPPEN ONLY WHILE DRIVING THE VEHICLE, NOW THEY ARE ON WEATHER DRIVING OR IN PARK, AND ONLY STOP WHEN THE VEHICLE IN TURNED OFF.

Feb 19, 2020

+ 1 more complaint for this component

ELECTRONIC STABILITY CONTROL (ESC)

6 complaints

THE INDICATOR LIGHT CAME ON THAT READ 'SERVICE SHIFTER'. THEN THE P R N D LIT UP AT THE SAME TIME IN RED.

Sep 17, 2020

"SERVICE SHIFTER" WARNING COMES UP ON THE DASH PERIODICALLY. BEEN HAPPENING OVER THE LAST YEAR. SOMETIME IT'S A FEW DAYS OR MONTHS BEFORE IT COMES BACK ON. CONTACTED LOCAL JEEP DEALERSHIP WHO SAID NOT TO BRING IT IN UNTIL THE WARNING IS CONSISTENT. ALSO, DEALERSHIP SAID THEY CAN'T CHECK THE WARNING UNLESS IT'S ACTIVE. THE WARNING GOES AWAY IF THE VEHICLE IS TURNED OFF AND BACK ON. WARNING HAS COME ON WHILE BOTH IN MOTION AND STATIONARY. SEARCHED NUMEROUS WEBSITES AND IT APPEARS ALOT OF PEOPLE ARE HAVING THIS ISSUE. WHY ISN'T THERE A RECALL ON THIS? SEEMS LIKE NO ONE REALLY KNOWS HOW TO FIX IT.

Jul 08, 2020

SERVICE SHIFTER LIGHT COME ON WITH ALL GEARS LIGHTS ON WHEN DRIVING

Oct 21, 2019

WHEN DRIVING UNDER SLIPPERY CONDITIONS THE TRACTION CONTROL DOES NOT WORK. HAVE CONTACTED 2 DEALERS IN THE AREA AND BOTH HAVE REFUSED TO LOOK AT IT.

Jul 19, 2019

SERVICE SHIFTER MESSAGE KEEPS COMING ON WITH NO APPARENT ISSUE AND THEN THE SPEEDOMETER IS NOT SHOWN

May 21, 2019

+ 1 more complaint for this component

ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE

6 complaints

THIS ISSUES HAS HAPPENED TWICE ONCE I WAS AT AN INTERSECTION AND THE SECOND TIME I WAS ON THE FREEWAY. I AM DRIVING WITH NO ISSUES AND THEN ALL OF A SUDDEN THE CAR LOSES SPEED. I WILL GO FROM 70-0MPH WITH IN SECONDS, ALL THE LIGHTS WILL COME ON ON MY DASH BOARD AND I AM UNABLE TO SPEED UP OR EVEN STEER OUT OF THE WAY. THE SECOND TIME THIS HAPPENED TO ME I WAS IN THE FAST LANE ON THE FREEWAY WITH MY DAUGHTER,NO CARS BEHIND ME BECAUSE I WOULD HAVE BEEN HIT WITH OUT A QUESTION. IT SOUNDED AS IF THE CAR SHUT DOWN WITH OUT ACTUALLY TURNING OFF. I HAD THE CAR TOWED TO THE DEALER WHERE THEY HAD NO EXPLANATION FOR ME BOTH TIMES THIS HAPPENED. AS SOON AS THEY WOULD CONNECT IT TO DIAGNOSE THEY SAID THE CODES WOULD CLEAR AND THE CAR WAS WORKING. BOTH TIMES THIS HAS HAPPENED AND NOW I AM SCARED EVERY TIME I DRIVE. NOW THE STEREO WILL NOT TURN ON. THE SCREEN IS ON BUT WILL NOT MOVE FROM THE JEEP SIGH IT WILL FLICKER ON AND OFF BUT NOT EVER MOVE FROM THERE.

Jun 05, 2019

MY VEHICLE JEEP WAS IN MOTION ON THE INTERSTATE WHEN MY SERVICE TRANSMISSION LIGHT CAME ON AND I ALMOST CAUSED A MAJOR ACCIDENT WHEN MY JEEP SLOWED WAY DOWN. WHEN I ACCELERATED IT WOULD HARDLY MOVE. MIND YOU I WAS ON THE INTERSTATE!! VERY SCARY EXPERIENCE. THIS IS NOT THE FIRST EXPERIENCE I HAVE HAD WITH MY JEEP WHILE IN MOTION ON HIGHWAY IT JUMPS BUCKS AND REVS UP ON ITS OWN WHEN IT WAS DOING THAT I HAD TO TAKE IT TO BE HOOKED UP TO TESTER TO SEE WHY MY BATTERY LIGHT CAME ON? HAD TO REPLACE COIL PACK #4 AND I DID IT AGAIN 6 MONTHS DOWN THE ROAD AND HAD TO REPLACE COIL PACK #2. THE CHECK ENGINE LIGHT STAYS ON. MY JEEP ONLY HAS 59064 MILES. I AM VERY SCARED TERRIFIED AND NERVOUS DRIVING ME JEEP.

Apr 06, 2019

MY JEEP CHEROKEE LIMITED 2016'S ENGINE WILL SHUT OFF MID DRIVE. THIS HAS HAPPENED TO ME THREE TIMES WHILE ON THE ROAD FOR THE PAST 4 MONTHS OR SO. I FEAR FOR MY SAFETY AND THAT OF MY FAMILY AND FRIENDS OR WHOMEVER MAY BE WITH ME IN MY VEHICLE WHEN THIS HAPPENS. THE ISSUE BEGINS WITH THE DASH STARTING TO FLICKER, THE AC AND RADIO WILL SHUT OFF, ANY ACTIVELY ENABLED FUNCTIONS WILL SHUT OFF/DISABLE (LANE SENSE, CRUISE CONTROL, AUTO START/STOP), TWO TIMES OUT OF THE THREE, THE VEHICLE ENGINE SHUTS OFF SECONDS AFTER, CAUSING THE GREATEST RISK TO SAFETY SINCE THE VEHICLE IS ESSENTIALLY CRUISING WITH NO POWER WHATSOEVER AT AN AVERAGE OF 70MPH (MOSTLY DRIVE ON FREEWAYS/HIGHWAYS), FORCING ME TO PULL OVER ON THE SIDE OF THE ROAD/SHOULDER IN ORDER TO BREAK TO A FULL STOP, PLACE THE VEHICLE ON PARK AND THEN RESTART THE VEHICLE IN ORDER TO GET BACK ON THE ROAD. I BELIEVE JEEP HAD ISSUED A RECALL FOR THIS EXACT ISSUE IF I'M NOT MISTAKEN (SAFETY RECALL U63). I HAVE TAKEN MY JEEP TO A LOCAL DEALERSHIP TO GET THIS ISSUE FIXED. I RECEIVED THE ASSESSMENT FROM THE DEALERSHIP SAYING THAT THE RECALL ISSUE WAS FIXED. A WEEK AFTER I WENT TO THE DEALERSHIP THE ISSUE HAPPENED AGAIN, THE CHECK ENGINE LIGHT CAME ON BUT TURNED OFF AFTER SO BY THE TIME I TOOK IT TO THE DEALERSHIP AGAIN, THEY "COULDN'T HELP ME" SINCE THE CHECK ENGINE LIGHT WAS NOT ON AT THE TIME. I ALSO DID NOT HAVE A WAY TO PROVE THAT THIS ISSUE WAS HAPPENING STILL TO MY VEHICLE SO I LEFT DISAPPOINTED AND SURE IT WOULD HAPPEN AGAIN AT SOME POINT. AS OF TODAY 28 MARCH 2019 THE ISSUE HAPPENED AGAIN YESTERDAY ON THE WAY TO WORK AROUND 0836AM, LUCKILY I WAS ABLE TO RECORD A VIDEO OF IT AS IT WAS HAPPENING THAT I WOULD BE HAPPY TO SHARE, THE VEHICLE DID NOT SHUT OFF DURING THE VIDEO. I BOUGHT THIS VEHICLE NEW, IN 2016, FROM A DEALERSHIP IN WA STATE.

Mar 29, 2019

THIS IS SAFETY CONCERN! 2016 JEEP CHEROKEE CAR WOULD STOP WHILE YOU DRIVING HIGH SPEED WITHOUT ANY WARNING SIGN AND ALL THE LIGHT WILL COME ON CAN NOT SHIFTING OR RESTART THE CAR. IT HAPPENED ON ME TWICE ALREADY. ONE TIME ON HIGHWAY I-95, ONE TIME ON A BUSY LOCAL ROAD AT PA. JEEP DEALERSHIP SAID IT WAS COMPUTER UPDATING, I COULD NOT GET IT. AFTER FIRST TIME THEY REPAIRED IT, I DID FEEL SOMETHING WIRED WITH THE CAR. SO I BROUGHT IT BACK TO JEEP DEALERSHIP TWO MORE TIME FOR DIAGNOSE. THEY ALL SAID THE CAR HAD NO PROBLEM. NOT EVEN A MONTH, IT HAPPENED AGAIN. SUDDENLY STOP! THIS TIME THEY STILL TRYING TO FIX IT FOR ME, BUT I COULD NOT TRUST JEEP AGAIN. I MEAN IF THEY CAN FIX IT, IT WOULD NOT HAPPENED AGAIN AFTER THREE TIME WHAT EVER FIX OR DIAGNOSE.

Jan 20, 2019

MY JEEP KEEPS BREAKING DOWN WHILE THE VEHICLE IS IN MOTION AND I HAVE ALMOST BEEN IN SEVERAL WRECKS BECAUSE OF IT. I HAVE NOW DONE MY OWN RESEARCH ON THIS ISSUE GOING ON WITH CARS THAT HAVE MY SAME YEAR MAKE AND MODEL AND HAVE BEEN EXPERIENCE THE SAME EXACT ISSUES AS I AM ALL OVER THE US. I HAVE BEEN SPEAKING WITH SOME OF THESE PEOPLE WHO WERE WRITING THESE COMMENTS ON THE JEEP WEBSITE AND THEY HAVE ALL SAID THEY ARE NOT DEPENDABLE AND HIGHLY UNSAFE AS THEY HAVE ALSO ALMOST GOT INTO WRECKS BECAUSE OF IT. AT THIS POINT ITS ONLY A MATTER OF TIME BEFORE SOMEONE IS GETS HURT DUE TO THE VEHICLE SHUTTING DOWN WHILE IN MOTION OR WORSE, DEATH. SOMETHING MUST BE DONE TO STOP THE SALE OF THIS UNSAFE VEHICLE. I AM STUNNED NOTHING HAS YET TO BE DONE ABOUT THIS. MY CAR HAS NOW BEEN IN THE SHOP SINCE I BOUGHT IT AND NO ONE CAN FIGURE OUT WHAT IS WRONG WITH IT. I HAVE HAD TO TAKE IT BACK 3 TIMES AND THE ISSUE IS NOT GETTING FIXED. NOW, I'M TOLD THAT THEY ARE HAVING TO OPEN SOME "STAR" THING - WHICH HAS SOMETHING TO DO WITH ASKING THE MANUFACTURE IF THESE ISSUES ARE COMMON AND WHAT TO DO TO FIX THEM. THIS IS RIDICULOUS THAT I HAVE BEEN PUT THROUGH HELL AND THEY DON'T EVEN KNOW IF THE CAR CAN BE FIXED. AS OF RIGHT NOW THE CAR IS COMPLETELY BROKEN DOWN AND NO ONE KNOWS HOW TO FIX IT. ALL THESE OTHER PEOPLE ARE HAVING THE SAME ISSUE WITH THE DEALERSHIPS NOT BEING ABLE TO FIGURE OUT WHAT IS WRONG SO THEY JUST GIVE THE BROKEN CAR BACK TO THE OWNER AND IT GOES BACK ON THE ROAD. I AM TELLING YALL THIS IS VERY UNSAFE. *DT CONSUMER STATED CAR IS FIXED.*JB

Jan 08, 2019

+ 1 more complaint for this component

ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE

5 complaints

WHEN AT IDLE AT A STOP SIGN OR STOP LIGHT THE PARKING BRAKE WILL ENGAGE. I HAVE TO PUT MY JEEP IN PARK AND THEN TURN THE JEEP OFF AND BACK ON A FEW TIMES TO DISENGAGE THE PARKING BRAKE. THIS HAS OCCURRED MULTIPLE TIMES.

Jul 31, 2025

The thing died randomly and locked the steering wheel. Dealer can’t recreate the issue and said they cant fix it. I pay monthly on this thing that cant be fixed?

Dec 03, 2024

The vehicle constantly loses power no matter the repairs I’ve came to notice it starts this during winter season

Dec 18, 2023

SERVICE SHIFTER LIGHT KEEPS COMING ON. ALL THE LIGHTS LIGHT UP ON SHIFTER. CAR KEEPS SOUNDING LIKE IT'S REVVING ON ITS OWN. AND ALSO CAR KEEPS FEELING LIKE BRAKES TRYING TO SLOW DOWN CAR BY ITSELF, AND THAT HAPPENS SOMETIMES WHILE IT SOUNDS LIKE REVVING AT SAME TIME.

Mar 10, 2020

ON 2 SEPARATE OCCASIONS WHILE IN MOTION ON A CITY STREET ALL OF THE GEAR SHIFTS LIGHTS CAME ON AND WHERE YOU SEE YOUR MILEAGE THAT SCREEN READ SERVICE SHIFTER. THIS STAYED VISIBLE UNTIL THE CAR WAS TURNED OFF AND RESTARTED. THE CAR ALSO JERKS WHILE IN MOTION AND THE BRAKES WHERE SUPPOSED TO BE FIXED LAST WEEK FROM THE DEALERSHIP THAT I PURCHASED THE CAR FROM BUT ITS STILL FEELS LIKE THE BRAKES ARE GRINDING.

Jul 26, 2019

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

5 complaints

While driving doe the highway the Dashboard lights go out and headlights turn off. Headlights and bulbs go out frequently. Rear license plate lights go out even after bulb replacement. Kicks cruise off while driving and shift gear control warning.

Jan 14, 2025

This problem started 3 o 4 day after I got the car from the dealer, I was driven to my work in highway 70 lonoke Arkansas and suddenly my car started to shift back and started to lose velocity and others cars started to pass me, was very scary ,I took the car to the dealer and they told me, they don't know what happen with the car,they don't let the mechanic to fix it and I took the vehicle to O'Reilly, they scanned it and found that was the Coil and Sparkle,so I bought both and they recommended the next door mechanic TIRE AND LUBE. In lonoke, the car run good for 2 months because I fix it February 8th 2023 and April 4 again I was driven back from my work, the check engine come one a message of transmission service show up, the car started to backup or speed, lose velocity, took it to the mechanic, they scanned it again and show a code P0887 that mean,TCM need to be fix or the Software computer. All this happens in less of the 3 months that I got this car, I got the car in January 17th 2023.Is very important for my safety and the safety of others to know, if is any anomaly with those Cars, that can't be fix no matter what, because right now today April 6th I am sitting here waiting the dealer call me for take my car to be checked it and I m scare to drive, because I don't know how the car go to behave and also already, I have a lot of money invested in this car that even doesn't help me to get to work, I scare for me and others. I can't drive in the Freeway I 40 because with all this problem from the car I can get in a very very bad accident.

Apr 06, 2023

BOTH THE ELECTRONIC THROTTLE CONTROL SYSTEM LIGHTS CAME ON. THE VEHICLE REPEATEDLY WOULD SEEM TO GLITCH OUT WHILE OPERATING AT VARYING SPEEDS IN MOTION ON CITY STREETS AND HIGHWAYS. SEEMS TO LOSE POWER FOR VERY BRIEF SPURTS.

Mar 13, 2020

TCM MODULAR FAILS IN THE SEALED 9 SPEED TRANSMISSION IN 8 GEAR AFTER COMMING OF AN EXIT RAMP ENGINE LIFE CAME ON MASHES ON THE GAS TO GO THRU THE INTERSECTION NO POWER STUCK IN 8 GEAR WOULD NOT DOWN SHIFT .. LIGHT TURNS GREEN AND ON COMING TRAFFIC HAS TO STOP AND ALLOW ME TO GET TRUE VERY SLOWLY... HORNS BLOWING AND CARS SWIRLING AROUND ME... VERY DANGEROUS TO HAVE THIS HAPPEN IN TRAFFIC THIS HAS HAPPENED SEVERAL TIMES

Mar 12, 2019

TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING UP A HILL, THE VEHICLE STALLED AND THE BATTERY INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART AFTER A FEW MINUTES. THE VEHICLE WAS TAKEN TO THE DEALER (CENTURY DODGE CHRYSLER JEEP RAM, 13500 VETERANS MEMORIAL PKWY, WENTZVILLE, MO 63385), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 27,000.

Mar 22, 2018

ELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

5 complaints

My parking brake suddenly turned on and my jeeps information center on the dash informed me to stop and shift to park. The light on the switch for the emergency brake flashes as well as the red light on the shifter and the vehicle would not shift anymore nor would the epb turn off . I had to disconnect my battery for about 30 minutes before it allowed me to disengage the parking brake and start to drive again. It happened again once or twice before it completely just stopped engaging even when I tried to engage it. Car states when attempting to engage the parking brake that the parking brake needs to be maintained the light on the switch flashes and a warning light stays on now. The odometer started flashing a day or so after the initial issue began. Now I am unable to use my parking break at all, the warning light and message to get parking brake serviced show constantly as well and the odometer continues to flash.

Dec 24, 2023

the parking brake has engaged several times at low speeds in parking lots, comes on when turn the vehicle on, and when placed into park. not sure if it will do it during high speeds, at the shop now. it happened during the Power Transfer Unit failed and should be looked at as a part affected by that. We had no issues until the PTU failed, and the parking brake started coming on when we put the vehicle into park, then would do it, the last time, the parking brake must have been instructed by the ptu to engage while the vehicle was in motion or shorted from a electrical surge from the ptu. the dealer doesn't think they are related, but i disagree. the service transmission, service 4wd, system unavailable, check engine light, abs, traction control, brake light, all came on and the parking brake engaged while pulling out into traffic, i got it to the next drive while dragging the rear tires, i was going about 20-25 mph.

Sep 20, 2023

I purchased my car brand new in 2016. I did not drive the vehicle often since working in NYC and parking was impossible. Then we had the Pandemic in 2020-current and I have been working from home for the last 2 years and 8 months. The car had been in an indoor garage and occasionally I would take the car for a ride and then the car wash. I took very good care of the vehicle. On September 11, 2023, I had to meet a client in White Plains, NY and decided to drive. When I got to White Plains, NY I entered the garage and parked the car. Immediately, the brake light came on with two yellow lights. Then I was unable to reverse the car and/or go forward. Since I was already in a parking spot, I left the car in it's position and thought that I would take care of it when I return. When I returned the Emergency Brake Light was blinking and I was unable to move forward and/or backwards. The brakes were engaged so I kept pressing the Emergency Brake hoping that the brakes would disengage. After about 45 minutes turning the car on then off and pressing the Emergency Brake the brakes disengaged and I was able to move the car. The next day I mentioned the problem to my Dad (who is a mechanic and engineer) and he came to my house to inspect the car. When he opened the back compartment of the vehicle it was filled with water. My Dad tested the brakes and again the brakes were engaged and the vehicle would not go forward and/or in the reverse. The brakes would not disengage. My Dad had to tow the car to a Mechanic Shop to have them remove all the parts in the back. The Mechanics inspected the vehicle and found water leak on rear trunk of car which affected the E-brake module. Disassembly in the rear of the car was performed in order to dry the water which they say entered through sunroof of vehicle. This has been a mind blowing experience and the worse part is that the Manufacturer (FCA) states they cannot help me. This is really evil and wicked with Jeep Cherokee.

Sep 16, 2023

When I went to leave work yesterday on my dash a "P" with a circle around it was illuminated on my dash is orange. I also was unable to drive in reverse as my cars parking brake was on. I tried many things to get it to release with no luck. It took about 20 minutes of turning on and off the car, googling, depressing the break and many other items. I don't know how but i finally was able to find the right combination of knobs break petal and excel ration it dropped into reverse. Late that evening I attempted to leave my home again it would not allow me to back up. I was unable to use my car and was forced to Uber. I have since unhooked my batterie, did a combination of break petal, seat belt, brake release and gas to allow the care to reverse 5/10 times. This I hear is a continued issue with a Jeep and I should file this issue with NHTSA.

Nov 18, 2022

Electronic system failure purchase car in 2018 it is a 2016 jeep Cherokee electronic brake booster system failure in 2019 again in 2022 driving on the expressway at the second occurrence very dangerous brakes failed due to recurring issue brake booster basically has a three-year lifespan when hazards fatalities lives lost is when recall will be processed? What does it take?

Nov 09, 2022

POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

5 complaints

For last yr i keep having car want stall did recall on it. Helped for bit, then it’s always wanting stick between 2/3 when trying change gears. On different recall it fixed for bit the temp on transmission bouncing back forth a lot in temps. I have recorded video to show it. Now my engine light is on for P0441 code with power train possible evap leak. It just keeps being one problem after another like it’s not wanting to get gas to it what seems like. It’s all happened over last year and engine light came on Sat

Apr 07, 2023

Vehicle hesitates, vibrates, looses momentum, shutters, almost stalls when ac to touched since the day I bought it at napelton jeep in palm beach fla. I was told it’s a jeep thing. The engine roars to like like it’s fighting to start. A fan sound will go on and off non stop effecting the power and rpm’s. A loss of power happens and then the car goes back to normal after a completely shaking the cab vibrating and shuttering

Feb 15, 2023

All of a sudden you are driving and the vehicle wants to shut off like it's getting gas got cut off and it will Buck back and forth like a transmission issue Then all of a Sudden it kicked back in and you continue to drive as Normal but if you're at a stop and you go to take off it could be very dangerous if it stalls out on you

Mar 18, 2022

VEHICLE, WHILE IN MOTION, STALLS AND ENGINE SHUTS OFF AT ANY SPEED. BEING TOLD OIL BURNS TOO QUICKLY IN THESE VEHICLES AND THIS IS A SAFETY FEATURE THE CAR HAS ALTHOUGH IT HAS ALMOST COST ME MULTIPLE SERIOUS/POTENTILLY FATAL COLLISIONS WITH MY INFANT CHILDREN IN THE VEHICLE. NO OIL INDICATOR HAS EVER TURNED ON INDICATING OIL LEVEL IS LOW. HAD SAME ISSUE WITH THIS CAR AT 15,000 MILES IN WHICH ENGINE WAS COMPLETELY REPLACED BUT NOW IS DOING THE SAME THING AS BEFORE. THIS IS A WELL DOCUMENTED ISSUE AMONGST JEEPS - WHY HAS THERE NOT BEEN A RECALL? THIS IS A MAJOR SAFETY CONCERN AND OUR LIVES AND THE LIVES OF OUR CHILDREN ARE AT RISK AS I ALMOST WAS T-BONED TODAY AS MY ENGINE STALLED IN A BUSY INTERSECTION. I WAS ATTEMPTING TO TURN BUT HAD NOT YET MANEUVERED AND WAS LEFT STALLED IN THE MIDDLE BLOCKING ONCOMING TRAFFIC ON A BUSY CITY STREET BUT HAD HAD THIS SAME PROBLEM HAPPEN ON A HIGHWAY.

Aug 06, 2019

BOUGHT CAR AUGUST 2016, FIRST NOTICED SEVERE JOLT/KICK AUGUST 2017. IT APPEARED RANDOMLY. SO SEVERE THAT THE FIRST 10 OR SO TIMES I REALLY THOUGHT I WAS REAR ENDED. WHEN TRAVELING AROUND 40-45 MPH CAR JOLTS/KICKS/JUMPS/DROPS (PICK YOUR TERM) WHEN THE CAR SHIFTS GEARS. DOESN'T HAPPEN EVERY TIME, MOSTLY WHEN TRAFFIC IS CREEPING ALONG.AND NOTICED THAT THE CAR IDLED VERY ROUGHLY OUT OF THE DRIVEWAY JUST BEFORE THE CHECK ENGINE LIGHT CAME ON ALL THREE TIMES. DEALERSHIP RESETS COMPUTER THEN SAYS THEY CAN'T REPLICATE ISSUE, I'VE TAKEN IT IN 3 TIMES NOW FOR THESE ISSUES WITH NO REAL RESOLUTION. THEY ARE REPLACING VALVE BODY THIS TIME, MY CAR IS UNDER TWO YEARS OLD AND I DO NOT FEEL SAFE DRIVING IT ANYWHERE.

May 31, 2018

POWER TRAIN,SERVICE BRAKES

4 complaints

Driving on freeway October of 2025 and PTU failed causing loss of power and electronic emergency brake engagement. There were no previous indications or warnings with vehicle prior to total loss of propulsion. Vehicle is at jeep dealership in Gaylord Michigan not repaired. Fortunate there was shoulder on right I was able to swerve into and stopped without collision as vehicles sped by at high rates of speed. Towed to dealership where purchased, Serra Ford Gaylord Michigan in August 2025, diagnostics revealed PTU failure. Serra Ford advised could not perform warranty repairs as not jeep dealership. Towed to jeep dealership, Snethcamp Jeep Gaylord Michigan, who advised not warrantied in United States as Canadian vehicle. Snethcamp Jeep diagnosed PTU failure. FCA Canada denied claim 94684480 and advised vehicle not registered to Canadian citizen. Chrysler Customer Service US denied claim 94727687 and advised this is a Canadian vehicle. Recall was performed on PTU, recall number 45A, April 24, 2025. Ordered replacement OEM parts through Snethcamp Jeep and was advised 400 units on back order with no replacement parts in stock and wait would be approximately four months.

Nov 20, 2025

In 2020, Fiat Chrysler America recalled 67,248 units of the 2014-2017 Jeep Cherokee in the United States over a transmission issue that could result in a loss of power or rollaway situation. I'm currently experiencing this problem now. So I have a message stating service transmission and service break system.

Feb 06, 2024

Vehicle had been running fine .Then coming home from work Friday came up to a yield sign went to press on gas heard a noise then car drifted to a stop wouldn't move in drive or reverse was able to drift to side of the road. Was a lot of traffic driving by wasn't able to inspect the car. Called for a tow truck they got my car on a flatbed and took vehicle to dealership were I bought vehicle. They looked at jeep next day said it needs a new transmission. I've read about a lot of people having issues with the zf 9 speed transmission. If this were to happen on a highway someone could be killed or seriously injured. Chrysler, jeep have been having problems since 2014-15 with the 9 speed transmission they were supposed to have fixed the problems in 2016 but sounds like there fix was unsuccessful. Thank you

Jul 30, 2023

PTU Power transition unit, many jeeps have same issue over 2,600. Jeep won’t stay in park. Can roll down drive way. I lost power when turning into intersection almost got into accident with children.

Jul 21, 2022

SUSPENSION

4 complaints

While driving on [XXX] N in Jacksonville, FL on [XXX]. Driving below the recommended speed limit my Jeep Cherokee Sport started to rattle and shake so violently I almost lost control of the vehicle. I hit a small bump in the road, was forced off to the right side and the front drivers wheel broke off from the drum. It was a frightening experience and could have lost my life as the highway was busy with morning traffic. No know suspension issues before this happened. I understand this was a recall issue on different models of Jeep vehicles, so why wasn't the Cherokee Sport not included? I am currently waiting on repair cost and confirmation from the insurance company. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Mar 24, 2025

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was an abnormal popping and clicking sound coming from the front end of the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 02-004-15. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 49,000.

Aug 08, 2024

TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING 70-80 MPH, THE VEHICLE WAS VIBRATING. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO SOUTH POINTE CHRYSLER JEEP DODGE RAM (5210 S IH 35 FRONTAGE RD, AUSTIN, TX 78745 (512)774-6306) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE OUTPUT SHAFT AND PVT NEEDED TO BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 65,000.

Sep 03, 2020

TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE THE VEHICLE WAS BEING FLAT-TOWED BEHIND AN RV, THE VEHICLE DEVELOPED A WOBBLE THAT WAS UNCONTROLLABLE. THE CONTACT STATED THAT BOTH VEHICLES BEGAN TO SWAY UNCONTROLLABLY. THE CONTACT WAS ABLE TO SAFELY BRING THE RV TO A STOP WITHOUT CAUSING ANY DAMAGE TO EITHER VEHICLE. THE VEHICLE WAS TAKEN TO BE INSPECTED AT THE DEALER. THE CONTACT WAS INFORMED THAT THE TOW HITCH WAS INSTALLED INCORRECTLY. THE VEHICLE WAS TAKEN TO THE INSTALLER WHERE THE CONTACT WAS NOTIFIED THAT THE INSTALLATION WAS CORRECT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 850. UPDATED 12/23/15*LJ *CN

Nov 18, 2015

STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES

4 complaints

My vehicle continues to sporadically lose power steering, power and braking. “4wd temporarily disabled” light keeps coming on but then goes off. I have taken to dealer and they say it doesn’t throw a code and there is nothing they can do. It’s a safety issue. Other Jeep Cherokee years and models keep getting recalled but not mine. Mine needs to be recalled. Very dangerous.has been happening increasingly more often in last two months.

Jan 23, 2025

I WAS DRIVING MY 2016 JEEP CHEROKEE SPORT AND WHEN I GOT TO MY FRIENDS GATED ENTRANCE. I PUT THE CAR IN PARK SO I COULD ENTER THE GATE CODE ON TO THE KEY PAD. WHEN I WENT TO PUT THE CAR BACK INTO DRIVE- THE EMERGENCY BRAKE WENT ON BY ITSELF AND WOULD NOT RELEASE. THE CAR WOULD NOT GO IN TO ANY GEAR SO I COULDN'T PUT IT IN NEUTRAL TO PUSH IT OUT OF THE WAY FOR RESIDENTS TRYING TO ENTER. I HAD TO CALL FOR A TOW TRUCK AND WAIT AN HOUR DIRECTING TRAFFIC... HAD IT TOWED TO MY NEIGHBORHOOD BECAUSE DEALERSHIP WAS CLOSED. NEXT MORNING HAD IT TOWED TO CHRYSLER, DODGE, JEEP IN BUFORD, GA.

Mar 08, 2021

WHILE DRIVING, VEHICLE WILL DECELERATE AND WARNING LIGHT APPEARS TO SHIFT CAR IN GEAR. THEN CAR TURNS OFF. CAN NOT USE BREAKS, ALL ELECTRONICS FLASH AND COLTAGE LIGHT ALARM COMES ON. WHEN TAKEN TO DEALER TWICE, NO ERRORS FOUND. MY CHILDREN DROVE IT TODAY AND THE VEHICLE SUDDENLY STOPPED AND ALL WARNING LIGHTS CAME IN ALONG WITH A MESSAGE TO SHIFT THE CAR INTO GEAR. THE VEHICLE WAS DEAD. TOOK BACK TO DEALER AND AGAIN NO ERROR. I HAVE RESEARCHED THIS AND MANY OF THE SAME VEHICLES ARE HAVING THE SAME PROBLEMS, BUT JEEP DOES NOTHING.

Dec 22, 2018

"TAKATA RECALL" I HAVE HAD MY CAR LOOKED AT A COUPLE TIMES FOR THE SAME ISSUES AND NO LUCK GETTING IT FIXED. WHILE DRIVING ON BOTH HIGHWAY AND REGULAR ROADS I WILL GET A WARNING CHIME AND ALL OF A SUDDEN MY SERVICE PARKING BRAKE, ABS, TRACTION CONTROL, AND FOUR WHEEL DRIVE- OVERHEATED LIGHTS COME ON. I THEN LOSE POWER STEERING, THE STEERING WHEEL BECOMES VERY STIFF AND THE BRAKES STOP WORKING. IT IS VERY SCARY ESPECIALLY IN THE WINTER TIME, TO NOT BE ABLE TO CONTROL YOUR VEHICLE. I AM PREGNANT AND HAVE A 2 YEAR OLD CHILD AND DO NOT WANT THIS JEEP ANYMORE UNLESS FIXED. I HAVE DONE RESEARCH AND IT SEEMS THAT PEOPLE WITH THE SAME JEEP EVEN DIFFERENT YEARS HAVE HAD THE SAME ISSUE. PLEASE HELP! THIS ALWAYS HAPPENS WHEN THE VEHICLE IS IN MOTION. I HAVE MANY OF THE SAME IMAGES JUST ALL DIFFERENT DAYS THIS HAS HAPPENED TO ME. I WILL ATTACH AND IMAGE BELOW. AS STATED THIS HAS HAPPENED MULTIPLE TIMES NOT JUST ONE DAY. THANK YOU.

Jan 24, 2018

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,SERVICE BRAKES

4 complaints

The Vehicle stops abrutly while moving and engages emergency parking break and powers down and activating needing to be shifted into park. Vehicle then will be shifted into park and shifted back into drive but will not move until vehicle is turned off and turned back on.

Sep 26, 2024

Let's start with my vehicle was first in the shop back in February for a failed brake line. Some how it failed. Then my thermoset unit failed. Not sure why on that either. Then they noticed some other issues were fixed. I got my vehicle back. A few days later my vehicle was back in the shop because my transmission kept doing something causing me to keep getting kicked out of gear causing me to stop in the middle of the intersections which could have caused an accident. I lost my acceleration control and while driving I kept losing traction. Then supposedly fixed it. Then the same day I got it back I had to send it back to dealership due to the transmission kept getting kicked out of gear causing me to get stuck in the middle of an intersection. They finally towed it. Apparantly they need a part which is currently on back order for some unknown reason.

Mar 21, 2023

Car drives when it wants, stops when it wants, all lights on dash come on

Apr 24, 2022

1. THE NEW BATTERY WAS COMPLETELY DEAD ON MY 2016 JEEP CHEROKEE LATITUDE AND BOUGHT A NEW BATTERY ON MAY 28, 2020 AND ON 1-17-21 THE NEW BATTERY IS COMPLETELY DEAD. 2. WHEN BACKING OUT OF THE DRIVE WAY THE EMERGENCY BRAKE COMES ON AND BRAKES THE CAR, I DISENGAGED THE BRAKE AND CONTINUED OUT OF DRIVE WAY AND WILL DO IT AGAIN. THIS HAS HAPPENED ON 3 OCCASIONS.

Jan 17, 2021

ENGINE AND ENGINE COOLING

4 complaints

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the transmission fluid had mixed with the coolant. The vehicle was not repaired. The contact was afraid to drive the vehicle because she was informed by the mechanic that the vehicle was not safe to drive. The manufacturer was made aware of the failure and confirmed that the vehicle was not under recall. The failure mileage was approximately 138,000.

Jun 10, 2024

The contact owns a 2016 Jeep Cherokee. The contact stated that the vehicle was taken for routine service at the local dealer, and the technician advised her that the engine oil cooler needed to be replaced. The contact stated that the vehicle was also taken to several independent mechanics and the diagnostic result was confirmed. The vehicle was not repaired. The manufacturer was made aware of the failure; however, no assistance was provided. The failure mileage was approximately 44,000.

May 23, 2024

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was an abnormal oil odor inside the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the oil filter housing was cracked and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The approximate failure mileage was 86,000.

Feb 13, 2023

The contact owns a 2016 Jeep Cherokee. The contact stated that the check engine warning light was illuminated on the instrument panel. The contact initially called the dealer and was informed that the VIN was not under recall. The contact then took the vehicle to an independent mechanic where it was discovered that the thermostat sensor was defective. The contact was provided an estimate and the vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 20,053.

Mar 29, 2022

POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

4 complaints

I just bought my vehicle and I looked it’s been driving funny I took it to the shop they said I need my ptu fixed when I looked it up there is a recall but I don’t understand why my car not involved in the recall when it’s majority jeeps problem right now

Jun 30, 2023

ON 01/16/2021 I WAS DRIVING THE JEEP AT HIGHWAY SPEEDS WHEN SUDDENLY THE TRANSMISSION WOULD NOT SHIFT FROM 4TH TO 5TH AND MY ACCELERATOR PEDDLE WAS UNRESPONSIVE. UPON GETTING HOME I PULLED THE OBD AND RECEIVED CODE P0887 WHICH WAS ASSOCIATED WITH A RECALL FOR THIS VEHICLE AND THE RECALL OUTLINED THE SYMPTOMS I WAS HAVING TO A T. UPON CALLING JEEP AFTER READING THE RECALL I LEARNED THIS VIN WAS NOT RECALLED EVEN THOUGH THE SYMPTOMS FOR THE RECALL WERE THE SAME WE WERE EXPERIENCING. AFTER READING ABOUT THIS ONLINE I THINK THIS IS A WIDER RECALL THAT NEEDS TO HAPPEN BECAUSE SINCE THE RECALL AND SERVICE BULLETIN RELEASE DATE IN JUNE 2018 THERE HAS BEEN MULTIPLE REPORTS OF THIS EXACT SAME PROBLEM. I HAVE ATTACHED MY DIAGNOSTIC SCAN SO YOU CAN SEE THE FREEZE FRAME AND CODE BEING THROWN ON THE VEHICLE. THAT BEING SAID THIS CAR IS UNDRIVEABLE RIGHT NOW THROUGH NO FAULT OF OUR OWN AS ALL MAINTENANCE IS UP TO DATE. JEEP WANTS TO CHARGE US $75 FOR THE RE-FLASH PROCEDURE AND I REALIZE I MAY NOT GET OUT OF PAYING THAT BUT I WANTED TO BE SURE YOU GUYS KNEW THAT THE RECALL THAT WAS SUPPOSED TO COVER THESE YEARS OF JEEPS FAILED TO DO SO FULLY AND SHOULD BE REEXAMINED. THANKS

Jan 18, 2021

MY VEHICLE WAS ON CRUISE CONTROL AT 55 MPH AND DURING A DOWNHILL SLOPE, THE VEHICLE ACCELERATED AND RPMS JUMPED TO 6-8,000. I COULD NOT GET THE CRUISE CONTROL TO SHUTOFF AND STOP ACCELERATION. I ALMOST HIT THE CAR IN FRONT OF ME. HAS HAPPENED TWICE NOW. I HAVE ALSO HAD IT LURCH FORWARD AT STOP SIGNS WHEN TAKING OFF. *TT *TR

Jun 17, 2018

1) CAR STALLS AT RANDOM WITHOUT WARNING AND NO APPARENT CAUSE. I'VE HAD THE CAR STALL AT LOW SPEEDS AFTER TURNING (ABLE TO RESTART) BUT MOST SIGNIFICANTLY AN INCIDENT OCCURRING 7/9/2017 WHEN I LOST ALL ACCELERATION ON THE INTERSTATE AT 65MPH WHILE TOWING A 3500LB TRAILER. THE TACHOMETER AND SPEEDODOMETER DROPPED IMMEDIATELY TO ZERO. TOTAL SHUTDOWN. CONCURRENTLY ALL THE ELECTRONICS SHUTDOWN, INCLUDING POWER BRAKES. THANKFULLY I WAS ON A FLAT STRETCH OF ROAD AND WAS ABLE TO DRIFT INTO THE BREAKDOWN LANE. THE CAR WOULD NOT RESTART; NO ELECTRICAL COMPONENTS WITH THE EXCEPTION OF THE HAZARD LIGHTS AND EMERGENCY BRAKE WERE FUNCTIONING. CAR HAD TO BE TOWED. 3) CRUISE CONTROL FAILS TO MAINTAIN CAR SPEED ON MODERATE DOWNGRADES...RPM'S WILL SHOOT TO 5000, THEN CAR WILL "TAKE OFF" INCREASING SPEED BY AS MUCH AS 15 MPH MORE THAN CONTROL IS SET FOR. MY COMPLAINTS HAVE BEEN VERIFIED/REPLICATED BY A JEEP CHRYSLER SERVICE CENTER BUT THEY HAVE STATED THEY CAN'T FIX THE CAR BECAUSE THEY DO NOT KNOW WHAT IS CAUSING THE ISSUE.

Jul 25, 2017

VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,ENGINE

4 complaints

Sometimes when I mash the gas pedal to pull out from a stop it hesitates and doesn't move, then is sluggish when it does. This has happened often. It's dangerous.

May 06, 2023

THIS ISSUE HAS HAPPENED SEVEN TIMES NOW IN THE LAST MONTH. MOST RECENT WAS ON 11/14/2019. WHILE DRIVING (IN MOTION) ABOUT 25 MPH IN RESIDENTIAL AREA, JEEP TURNS OFF IN THE MIDDLE OF THE ROAD. ERROR MESSAGE POPS UP ON DASHBOARD TO "SHIFT TO P THEN DESIRED GEAR" (SEE PHOTO). I AM ABLE TO PULL OVER TO THE SIDE OF THE ROAD BUT CAR HAS TO BE TURNED COMPLETELY OFF. IT TAKES A COUPLE OF TIRES TO RESTART THE ENGINE. UNKNOWN AS TO WHY THIS IS HAPPENING. TOOK TO DEALERSHIP AND THEY SAID THEY COULD NOT FIND ANY CODES AND TO LET THEM KNOW IF PROBLEMS CONTINUES. THIS IS VERY DANGEROUS AS I COULD HAVE BEEN ON A MAJOR HIGHWAY AND CAUSED AN ACCIDENT.

Nov 14, 2019

MY VEHICLE STALLS WHILE DRIVING; ON THE EXPRESSWAY, AFTER A CAR WASH, IN THE SCHOOL PARKING LOT. THIS IS VERY DANGEROUS!! IT HAPPENED 3 TIMES DURING RUSH HOUR TRAFFIC ON A FRIDAY NIGHT. ONLINE COMPLAINTS ARE PLENTIFUL...THIS NEEDS TO BE ADDRESSED, SOMEONE IS GOING TO BE SERIOUSLY HURT!! CURRENTLY AT THE SHOP, THEY CANNOT FIGURE OUT WHAT THE ISSUE IS. THIS HAS HAPPENED ON NUMEROUS OCCASIONS.

Nov 20, 2018

WHILE DRIVING THE CAR ON 2 SEPARATE OCCASIONS, THE CAR DIED WHILE IN MOTION. THE FIRST TIME, I WAS LEAVING CHURCH AND MADE A LEFT TURN. THE CAR STALLED AND I WAS ABLE TO MOVE OUT OF THE WAY OF TRAFFIC ONTO THE SHOULDER OF THE ROAD. I PUT THE VEHICLE IN PARK AND STARTED IT UP A COUPLE OF TIMES AND WAS ABLE TO GO. THE SECOND TIME (TODAY), I TURNED INTO A PARKING LOT AND IT JUST KILLED. I PUT THE VEHICLE IN PARK AND THEN STARTED THE CAR AGAIN AND MOVED ON. FORTUNATELY, BOTH TIMES, I WAS ABLE TO SAFELY ADDRESS THIS. WHO KNOWS WHAT WILL HAPPEN THE NEXT TIME? THIS FIRST HAPPENED THE 4TH SUNDAY IN MAY OF 2018 AND THE SECOND TIME, JUNE 10, 2018.

Jun 10, 2018

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE

4 complaints

The component that needed replacement was the PTU (Power Transfer Unit). My Service 4WD drive light began going on so I brought it to my mechanic who told me there was a recall associated with this diagnostic code and to bring it to Jeep dealership. I then brought to dealership, was charged $160.00 and told that the recall was not for my particular VIN number and the cost of the repair was $3,000. When I googled this issue, there were all of the same warning lights, and all told that the PTU had failed. I fond it hard to believe that this same unit is faulty in the same year, make and model but only in specific cars? Isn't it the same part? I had to save up for the repair as it was costly. I was told that the car was drive-able. I was then driving with my daughter in the car and the car stopped accelerating and warning lights came on. I had to coast into a parking lot and the dashboard flashed to put the car in park. I put it in park and then car still would not accelerate. I called Jeep Customer Service to try and discuss this matter, as I could not afford the repair but need my vehicle for my job. They told me there was nothing they could do and there was no recall on my vehicle. The problem has been repaired by an independant service center on 2/8/23 for $1430.00 I have been a loyal Jeep customer for over 20 years and was very disheartened by this latest issue and how it was handled.

Feb 21, 2023

AS I WAS DRIVING ON THE HIGHWAY OUT OF NO WHERE MY JEEP BEGUN TO STALL AND ALL THE LIGHTS SHUT OFF AND LOST POWER, I ALMOST WAS INVOLVED IN AN ACCIDENT DUE TO LOSS OF CONTROL OF THE VEHICLE THIS IS THE 3 TIME IT HAPPENS IN 2 DAYS IT RUNS FINE AND OUT OF NO WHERE THIS PROBLEM HAPPENS. I CHECKED WITH THE CODE READER AND ALOT IF CODES WITH THE LETTER U POPPED UP STEERING WHEEL SENSOR AND OTHER THINGS I'VE NEVER HEARD OFG I WAITED FOR THE VEHICLE TO GET COLD CHECKED THE HARNESS AND PUT A NEW BATTERY. BROUGHT IT TO HAVE THE ALTERNATOR CHECKED AT ADVANCED AUTO AND THE ALTERNATOR IS FINE. LEAVING ADVANCED AUTO IT HAPPENED AGAIN AND I HAD TO CALL ROAD SIDE ASSISTANCE TO TOW THE JEEP HOME. THIS MORNING IT STARTED RUNNING FINE ON OUR WAY TO THE STORE A MILE AWAY SAMETHING. WHAT'S GOING ON? I RESEARCH AND THERES HUNDREDS OF PEOPLE WITH THE SAME ISSUE YET NO RESULTS OR CLARIFICATION.

Nov 23, 2020

SHORTLY AFTER I GET GAS THE VEHICLE WILL GO FROM DRIVE TO IDLE AND A WARNING MESSAGE WILL POP UP THAT SAYS I NEED TO SHIFT TO PARK. THIS HAS HAPPENED WHILE WAITING TO TAKE A LEFT AT LIGHTS AND SOMETIMES AS SOON AS I GO TO PULL OUT OF THE GAS STATION.

Feb 15, 2019

TAKATA RECALL MY 2016 JEEP CHEROKEE WILL SHUT OFF WHILE IN MOTION. THE CAR DIED WHILE GOING THROUGH AN INTERSECTION. I WAS ABLE TO COAST INTO A SAFE PLACE, BUT CAR WOULD NOT RESTART AGAIN AFTER FOR A FEW HOURS. MY HUSBAND WAS DRIVING THE CAR AND CAME TO A STOP AT AN INTERSECTION WHEN THE CAR DIED AGAIN. THE CAR STARTED ROLLING BACKWARDS AND HE ALMOST HIT THE CAR BEHIND HIM. THIS IS NOT SAFE. WE HAVE A ONE MONTH OLD CHILD, AND I DO NOT FEEL SAFE PUTTING HER IN THE CAR. *DT*JB

Dec 11, 2018

STEERING,VEHICLE SPEED CONTROL,ENGINE

4 complaints

VEHICLE WAS IN MOTION AT ABOUT 25-30 MPH WHEN THE VEHICLE SHUT OFF COMPLETELY, ENGINE WAS NOT GOING AND POWER STEERING, BRAKES, AND ALL ELECTRONICS WOULD NOT WORK UNTIL THE CAR COASTED INTO A PARKING LOT. THE CAR WAS PUT IN PARK AND THEN TURNED BACK ON AS NORMAL. INCIDENT HAS HAPPENED FOUR TIMES NOW AT SPEEDS OF 45MPH , 20MPH, 25MPH, AND 10MPH.

Feb 03, 2021

ENGINE BURNS TO MUCH OIL. OIL LIGHT DOES NOT COME ON UNTIL ALMOST COMPLETELY OUT OF OIL. CAR STOPS SUDDENLY AND WILL NOT ACCELERATE. AN ERROR MESSAGE WILL POP UP TELLING YOU TO PUT YOUR CAR IN PARK AND YOU'LL HAVE TO TRY TO START IT A COUPLE TIMES AND IT WILL TURN OVER BEFORE START.

Nov 18, 2020

WHILE IN DRIVE THE JEEP CHEROKEE SPORT (PREMIUM PKG) CAR CUTS OFF IN STREET 3X AND HWY 4X AND ENGINE LIGHT TURNS ON. CAR ALSO LOSES POWER/SPEED WHILE IN DRIVE AND ENGINE LIGHT TURNS ON WHEN MAKING A TURN. CAR LOSES SPEED AND DRIVER IS NOT ABLE TO ACCELERATE WHILE ON BUSY HWY OR STREET.. BOUGHT CAR NEW WITH 16 MILES ON ODOMETER FROM CHRYSLER JEEP DEALER. MANUFACTURE WARRANTY EXPIRED 2 MONTHS PRIOR TO THIS PROBLEM. MILEAGE 63,000 MILES. I HAVE AN EXPENSIVE EXTENDED DEALER WARRANTY. CHRYSLER JEEP DEALER SAYS ENGINE WILL BE REPLACED W/ NO DEDUCTIBLE AND NO ADDL CUSTOMER COST ACCORDING TO DEALER WARRANTY.. OIL GASKETS BLOWN ALSO WITH EXCELLENT SERVICE RECORD AT CHRYSLER JEEP DEALER.. NO ONE SHOULD HAVE TO PURCHASE AN EXPENSIVE EXTENDED WARRANTY ON A NEW CAR AND HAVE TO REPLACE AN ENGINE FOR A CAR UNDER 5 YEARS OLD. CAR HAS ONE DRIVER 62 YRS OLD, NO ACCIDENTS NO TICKETS IN 15 YEARS THIS IS AWFUL FOR A 3.25 YEAR OLD JEEP!! CAR HAS BEEN AT JEEP DEALERSHIP SERVICE DEPT SINCE DEC 31, 2019 FOR ENGINE REPLACEMENT.

Jan 08, 2020

PURCHASED 2106 JEEP CHEROKEE IN APRIL 2019. HAD CAR LOOKED OVER AND OIL CHANGED APRIL 19, 2019 @30,141 MILES. ON 8/14/19 THE VEHICLE STALLED WHILE LEAVING A STOP SIGN. TOTAL LOSS OF CONTROL OF THE CAR. DASHBOARD LIGHTS FLASH AND DISPLAY INSTRUCTS YOU TO PUT THE CAR IN PARK. AFTER 3 ATTEMPTS THE CAR STARTS. THOUGHT IT WAS A FLUKE. 8/24/19 THE SAME EVENT HAPPENS AGAIN, EXCEPT ON A BUSIER ROAD. VERY SCARY AND CONCERNED ABOUT BEING HIT FROM BEHIND. 4 ATTEMPTS TO RESTART CAR, FINALLY STARTS AND I DRIVE DIRECTLY TO MECHANIC. 8/27/19 HAPPENS MULTIPLE TIMES TO MECHANIC, WHO AGREES THIS IS A VERY DANGEROUS SITUATION IN MOVING TRAFFIC. THE COMPUTER DOES NOT INDICATE ANY PROBLEM. BASED ON INFORMATION I HAD FOUND ON LINE, HE CHECKS THE OIL TO FIND NO OIL ON THE DIPSTICK. CAR IS @ 35,242 MILES & CONSUMED 4 QTS OF OIL DURING 5100 MILES. I AM TOLD THAT THIS IS WAY TOO MUCH OIL TO BE USED FOR THIS NUMBER OF MILES. THE MORE I POKE AROUND ON LINE, I SEE THAT MANY JEEP CHEROKEE OWNERS ARE REPORTING THE SAME PROBLEMS. COUNTLESS THAT HAVE HAPPENED ON THE HIGHWAY, WHICH I CAN'T BEGIN TO THINK HOW DEADLY THAT CAN BE. IT APPEARS THAT JEEP/CHRYSLER IS DOING NOTHING ABOUT THIS PROBLEM. THEY HAVE RECALLED THE 2019 JEEP CHEROKEE FOR THIS PROBLEM. I WOULD ALSO BELIEVE THIS IS AN ENVIRONMENTAL PROBLEM WITH EXCESSIVE AMOUNT OF OIL BEING BURNED. I DO HAVE RECEIPTS FROM THE SERVICE GARAGE. PLEASE HELP

Aug 28, 2019

UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM

4 complaints

HAS BEEN BACK TO THE DEALER 4 TIMES IN ONE YEAR FOR REPLACEMENT OF SPARK PLUGS AND IGNITION COIL. CAR RUNS ROUGH AND SHAKES. 53000 MILES, HAVE HAD IT SINCE IT WAS BRAND NEW. FEEL UNSAFE DRIVING IN IT.

Mar 22, 2019

AT 61,000 MILES MY JEEP STARTED HAVING A STRONG FUEL SMELL IN THE CABIN AFTER COMING TO A STOP WITH THE AUTO-START DIS-ENGAGED. READING ONLINE, MANY PEOPLE ON THE FORUMS HAVE SIMILAR ISSUES WITH CHEROKEES SINCE THE EARLY 2000'S WITH NO KNOWN MALFUNCTION TO FIX. THE EXHAUST SMELL HAS CAUSED HEADACHES IN THE LAST WEEK.

Nov 09, 2018

THE CHECK ENGINE LIGHT IS ON ONCE IN TWO WEEKS. MY LOCAL DEALER IN SAN DIEGO (RANCHO CHRYSLER JEEP DODGE) SAID THAT THERE IS A PROBLEM WITH ENGINE GAS VALVE. THEY SAID IT WAS LEAKING. EACH TIME THIS IS THE ISSUE. THIS IS MY 4TH TIME GOING TO THE DEALER. I STRONGLY BELIEVE THAT ITS VERY RISKY FOR PASSENGERS TO DRIVE SUCH CARS WITH LEAKS. I REQUEST NHTSA TEAM TO PLEASE REVIEW ALL JEEP CHEROKEE MODELS AS THEY NEED RE-CALLS AND ITS UNSAFE FOR PUBLIC TO DRIVE SUCH LEAKY VEHICLES. I WAS VERY AFRAID WHEN I WAS TURNING ON HIGHWAY AND MY CAR STARTED NOISE AS IF SOMETHING IS BURSTING, IT WAS VERY FRIGHTENING MOMENT.

May 14, 2018

PROBLEM BEGAN WITH THE CAR BUCKING SIGNIFICANTLY AFTER CHANGING GEARS. THEN, WHEN THE CAR WAS IN DRIVE (BUT FOOT WAS ON THE BRAKE), CAR WOULD START TO BUCK AGAIN, TRANSMISSION SLOWED, CAR WOULD NOT ACCELERATE, KEPT BUCKING AND LIGHTS IN CAR DIMMER. HAD TO KEEP RESTARTING THE CAR TO GET IT TO KEEP GOING. BUT, ONCE I USED THE BRAKE AGAIN, THE BUCKING AND LOSS OF ACCELERATION WOULD START ALL OVER AGAIN. DEALER CONTINUES TO STATE THAT THE COMPUTER IN THE CAR IS NOT REGISTERING ANY PROBLEMS AT ALL. HAS BEEN IN THE DEALER 3 TIMES OVER THE LAST 3 WEEKS. THIS ALL HAPPENED WHEN THE VEHICLE IS IN MOTION, ON ANY KIND OF STREET OR HIGHWAY, WHENEVER THE GEAR BEGINS TO CAUSE BUCKING AFTER CHANGING.

Dec 16, 2016

STEERING,ELECTRICAL SYSTEM,ENGINE

3 complaints

UNKNOWN: Not had problems since I got it. 66000 miles on it and now it’s losing electrical power at random. I’ll be driving normally, but my dash will go black, all lights go out and the engine will go into neutral. When I let off the throttle and coast, it will come back to life and go back to normal.

Jan 11, 2026

WHILE IN MOTION: 2016 JEEP CHEROKEE WILL RANDOMLY LOSE ENGINE POWER DURING A RIGHT TURN (ON HIGHWAY AT HIGH SPEED AND AT LOW SPEED ON CITY STREET), STEERING LOCKS UP, DECELERATES AUTOMATICALLY, AND DASH SAYS TO PUT VEHICLE INTO MANUAL MODE AND SELECT THE DESIRED GEAR. THIS IS VERY DANGEROUS AND HAS ALMOST CAUSED AN ACCIDENT TWO TIMES.

Jun 27, 2019

WHILE STOPPED AT AN INTERSECTION, THE VEHICLE STALLED. ALL LIGHT WENT OFF AND BRAKE PEDAL STUCK DOWN. I PUT CAR IN PARK AND TURNED KEY. TRIED TO RESTART VEHICLE AND NOTHING STARTED... LIGHT JUST CAME ON THE DASH WITH EVERY ITEM FLICKING. THE BRAKE PEDAL WAS STILL STUCK DOWN. IF I OUT THE CAR IN NEUTRAL, UNABLE TO PUSH VEHICLE AND UNABLE TO REMOVE PARKING BREAK. KEEP IN MIND I'M AT A VERY HEAVY TRAFFIC INTERSECTION. TOOK ABOUT 5 MINUTES UNTIL THE CAR TOLD ME TO PRESS BREAK TO RELEASE PARKING BREAK . I TURNED THE KEY AND THE VEHICLE STARTED AGAIN. NOW I AM AFRAID THIS WILL HAPPEN EVERY TIME I COME TO A STOP. MY CAR HAS 19300 MILES.... NOTHING TO THIS EXTENT SHOULD BE GOING WRONG.

Feb 23, 2018

UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

3 complaints

There was a Recall on 2016 jeep cherrokee latitude fuel pumps - i think several years ago. This VIN Not on the list. But, the fuel pump has gone on this 2016 Jeep several weeks ago- vehicle stopped in busy city roadway. Towed to repair place -another make of fuel pump installed- then gas gauge not keeping track of gas . Called Jeep DEALERSHIP in Warren, Pa; and was told NO ONE HAS THESE MAIN JEEP FUEL Pumps. None in any 9 locations. They are on back order throughout the country. Sounds like there is a problem with the 2016 Jeep fuel pump. It needs to be recalled. This is a no brainer; and, not fair to Jeep customers that this issue wasn't made public and that the company didn't make a RECALL on THIS PUMP. There is a waiting lists for these pumps won't start distributing them till December. Please help with this matter.

Nov 19, 2025

FUEL PUMP FAILURE CAUSING EMMISION PURGE TANK TO FILL WITH FUEL CAUSING $1700 REPAIR BILL. TRANSMISSION SHIFTS WITH SUDDEN JERK UNEXPECTEDLY ALMOST CAUSING WHIP LASH.

Sep 12, 2020

1. THERMOSTAT STATE AS PROBLEM TO MAKE ENGINE CHUG/STALL 2. AIR COMPRESSOR / CLUTCH UNIT NEEDED AT 61,000. HAVE 75 ANNIVERSARY JEEP AND REALLY NOTHING BUT PROBLEMS!! NOT HAPPY

Aug 14, 2019

SUSPENSION,POWER TRAIN

3 complaints

Unknown was traveling twenty five miles an hour heard a lot of thumping.Noises took it to the dealership Ptu is bad

Nov 10, 2025

According to my mechanic the sway bar broke, also I get a 4WD system unavailable service required! Which is PTU module needs replaced! That is a rescalled issue, do to safety issues! Please look into it! Thanks

Jan 04, 2025

PURCHASED 75,000 MILE WARRANTY WITH TOB. AROUND 30,000 MOTOR REPLACED. OIL CONSUMPTION. NC. HAD IT AT MIDAS AT 67,584 MILES BECAUSE OF UNUSUAL NOISES IN THE FRONT END. WAS DETERMINED TO BE THE DRIVETRAIN. ADVISED ME TO CHECK WITH TOM O'BRIEN CHRYSLER, DODGE, JEEP RAM IN GREENWOOD INDIANA THAT IT MIGHT BE UNDER WARRANTY. HAD IT THERE TWICE, MIDAS GREENWOOD TWICE AND FLETCHER CHRYSLER, DODGE, JEEP RAM IN FRANKLIN INDIANA TWICE. EACH MADE REPAIRS TO IT COSTING ME $595 TOTAL IN OUT-OF-POCKET DEDUCTIBLES. BILLING TO WARRANTY COMPANY: MIDAS $1933.57, FLETCHER $618 AND TOB $2267 WHICH IS "THE MECHANIC" (MECHANICAL REPAIR SERVICE CONTRACT) TEL # 800-621-2130. CONTRACT # GW227456. THE VEHICLE HAD THESE ISSUES OF UNUSUAL NOISES ON ROUGH PAVEMENT, WANDERING WHEN TAKING OFF FROM STOP GOING THRU SHIFTING GEARS MOVING FROM RIGHT TO LEFT THEN BACK TO STRAIGHT THEN GOING BACK TO THE RIGHT EVERY TIME ON SHIFTING. AT 75,000 MILES THE WARRANTY RAN OUT AND UP TO THAT TIME "NONE" OF THE COMPANIES FIGURED IT OUT NOR FIXED IT. WE WERE TOLD THAT THE LEMON LAW DIDN'T APPLY. SO NOW AT 80194 MILES IT'S SO BAD THAT IT'S UNTRUSTWORTHY AND IT'S GETTING WORSE BY THE DAY. I CAN'T FIND ANYBODY TO FIX IT ESPECIALLY NOW THAT THE WARRANTY IS OUT AND THE ONLY PLACE THAT WE CAN TRADE IT IS BACK AT TOB WHICH WE WILL NEVER BUY ANOTHER PRODUCT FROM THEM. I HAVE ALL THE RECEIPTS FOR ALL REPAIRS MADE THAT DID NOT FIX IT. SO WE ARE STUCK. CAN'T FIX IT NOR TRADE AND GET A GOOD PRICE FOR IT.

Feb 22, 2021

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE

3 complaints

vehicle losing power even when on. Does not accelerate in drive or reverse. My issue is the dealer found corroded wires, but when did they not say that the last time it was in which was 3 months ago. They also all of sudden tell me my battery does not fit my Jeep so they needed to replace to new battery in order to be able s add mf diagnose. All this makes no sense.

May 29, 2025

Blower module, a/c module and yes it’s available anytime. For starters my a/c doesn’t work completely and I have a newborn that cannot be in this vehicle due to that issue. Also with my first encounter with the issue, my car turned off and all the lights came on then turned off and warned that autostart/stop didn’t work, and my emergency brakes didn’t work along with my traction control. The a/c error has be confirmed by a dealer for me, but they said it was rare for a bunch of electronics to go out with it. The vehicle has not been looked yet by a manufacturer dealer due to money being tight. The car stopped working for about 5 minutes with my brother inside the vehicle. The lights flashed on then threw out all those warnings I had mentioned up top.

Jun 10, 2023

I brought in my vehicle for the power train update recall and it triggered my shifter light to come on which now they are saying is the shifter bezel and harness and I have to pay out of pocket for. It was not on prior to the recall software update for the power train

Aug 18, 2022

FORWARD COLLISION AVOIDANCE

3 complaints

I was driving my car and the parking brake went on at a stop light and wouldn’t unstick. Water has been leaking in to the car and it isn’t properly sealed.

Mar 19, 2025

Based on the findings of road side assistance, due to water intrusion from heavy rains my emergency parking brake is now malfunctioning. It will not turn off when it is pressed in conjunction with the brake pedal. The light simply blinks and stops the car from moving when in the drive position.

Sep 27, 2022

2 separate incidents today. While driving down a two lane highway traffic came to a stop . I hit the gas to resume driving but the engine revved and the car didn’t move. I realized the emergency brake light was on showing the brake was engaged. After coasting downhill. I bet the gas to maintain speed but the car jerked and engine revved. I looked at the Peking brake and saw that the emergency brake light was on on the dash and the brake had self engaged again.

Aug 25, 2022

STEERING,POWER TRAIN,VEHICLE SPEED CONTROL

3 complaints

The vehicle cut off on me while the vehicle was in drive and I was driving on the highway going 70mph. It has done this several times now. The car cuts off. The vehicle looses power.

Jun 08, 2024

My 2016 Jeep Cheroke with 75,000 miles started to show a yellow 4WD service light. It would come on and off. I brought it to a Jeep service repair center, where it currently sits, and they confirmed the PTU is NO good. Needs to be replaced at a cost of over $3,000. And to make matters worse, I was advised not to drive the Jeep because it is a safety issue! Also, there is a recall out for "certain" Jeep Cherokees, not mine, with the same exact issue! My Jeep Cherokee was manufactured during the time of the recalled Cherokees but it isn't part of this recall at this point?! I do not have $3,000 to repair a failed PTU which is part of a recall but not my jeep "yet," but if I am driving the Jeep and the PTU totally fails, the Jeep will lose power to the wheels and it can cause an accident. Jeep knows this PTU is an issue but won't help. This is a safety issue.

Jul 25, 2023

VEHICLE STALLS OUT IN THE MIDDLE OF DRIVING, COMPLETELY LOSING ALL POWER TO THE VEHICLE IN THE MIDDLE OF TRAFFIC. STEERING WHEEL LOCKS UP AND ACCELERATION RAPIDLY DECLINES TO 0. DASH DISPLAYS SHIFT TO P THEN DESIRED GEAR. IN ORDER TO GET THE VEHICLE WORKING CORRECTLY AGAIN, I MUST SHIFT TO P AND THEN TURN THE VEHICLE OFF AND BACK ON (WHEN TURNING THE VEHICLE BACK ON, IT HESITATES TO START). CAN'T TURN ON HAZARDS SO NO ONE KNOWS WHY I AM STOPPED IN THE MIDDLE OF TRAFFIC. HAVE BEEN TO THE DEALER TWO TIMES NOW, GOING ON THREE. BEING TOLD SOFTWARE. REGARDLESS OF THAT, IT'S VERY DANGEROUS AND HAZARDOUS. ALL IT WILL TAKE IS SOMEONE NOT PAYING ATTENTION FOR MYSELF AND MY FAMILY TO BE SERIOUSLY HURT OR GOD-FORBID WORSE.

Mar 11, 2017

POWER TRAIN,SERVICE BRAKES,ENGINE

3 complaints

I had no warnings at all, had driven the vehicle just an hour prior, I go to get in vehicle and start it, I put the gear in drive and the dash board lights up saying service transmission, service brakes, "D" on dashboard blinking, engine light on, when I try and drive forward the vehicle does not move and says to put the car in "P" at "0" mph, when I did that the car starts to roll. The emergency break light is also lit up on dash board and unable to turn it on or off pressing button. I have to turn vehicle completely off to stop it from rolling. When pressing on brake the brake is completely locked up and unable to push it down. The 4WD light is also lit up on dashboard. It also made a loud bang jolt when put in Drive or Reverse. Then put in Park and begins to roll. My safety and others safety is put at risk because of no warning signs of having issues then unable to stop the vehicle from rolling could have caused my vehicle to roll into another car, home or even a person walking by. I am unable to leave my home or drive. I see online this has happened to thousand of other people even when there car was new and they were driving. This could've been so dangerous if I were on the road driving when it happened. Now I am stuck and cannot leave my home. I have had battery disconnected and reconnected and nothing helped. This appears to be an ongoing issue with this vehicle and needs to be recalled and fixed. I had no warning lamps, messages or other symptoms prior to this happening. A/C went out on this vehicle at only 20k miles, had the whole thing replaced. Then started intermittently working on and off. Summer 2023 Had last recall fixed end of 2022 when engine light came on, dealership said it was an engine thermostat that dealership fixed under extended warranty and said they also did a recall fix.

Feb 23, 2024

TRANSMISSION POPS OUT OF GEAR WHILE DRIVING ON HIGHWAY , VEHICLE COMES TO A STOP AND ROLLS BACK AND WHEN PUT IN GEAR IT TAKES MORE THAN 10 SECONDS TO ENGAGE AFTER GAS IS APPLIED.VEHICLE ALSO STALLS OUT WHEN YOU COME TO A STOP, ONCE IT STALLS OUT YOU HAVE TO PUT VEHICLE IN PARK AND TURN IGNITION OFF AND TRY TO TURN IT ON AGAIN ALMOST GOT HIT FROM BEHIND COUPLE TIMES.ENGINE HAS EXTERNAL HEAD GASKET LEAKS VEHICLE HAD LESS THAN 20K ONCE TRANSMISSION START ACTING UP AND LEAKING COOLANT FROM ENGINE BETWEEN CYLINDER HEAD AND BLOCK ALL AROUND ENGINE.THERE HAS BEEN A LEAK FROM THE CABIN OR DOORS FROM DAY ONE WHEN CAR WAS NEW ONCE YOU GET TO 45+MPH AND BRAKES ALSO CHATTER I HAD THE BRAKES REPLACED 3 TIMES LESS THAN 30,000 MIES ON THE CAR THE CHATTERING KEEPS COMING BACK.VEHICLE STALLS AND TRANSMISSION POPS OUT OG GEAR ON THE HIGHWAY.IT THROUGHS A TRANSMISSION FAULT CODE AND TURNS CHECK ENGINE LIGHT ON FAULT CODE P0887-00 TCM CIRCUIT FALT IM SCARED TO DRIVE HE VEHICLE AND JEEP WONT DO ANYTHING. IM SCARE FOR MY LIFE TO DRIVE THE VEHICLE ITS DANGEROUS PLEASE HELP

Sep 13, 2020

I BOUGHT NEW JEEP CHEROKEE 2016 3.2 L IN SEP. 2016. WAS VERY HAPPY FOR FIRST FEW MONTHS AND THEN I NOTICED I GOT JERK WHILE I WAS DRIVING. I INFORMED THE DEALERSHIP GUY BUT, HE SAID THAT'S NORMAL IT HAPPENED BECAUSE OF AUTOMATIC TRANSMISSION. AFTER COUPLE A MONTHS I GOT SERVICE SHIFTER LIGHT ON. I WENT TO THE DEALERSHIP AND THEY UPDATED SOFTWARE. IT WAS BACK UP AGAIN WITH IN A WEEK SO I DECIDED TO CHANGE THE DEALERSHIP. I WENT ANOTHER JEEP DEALERSHIP GOT ERROR CODE AND FIX IT. IT WAS WORKING FINE FOR AT LEAST THREE MONTHS AND I GOT BACK SERVICE SHIFTER SIGN BUT, THIS TIME IT WAS WITH SERVICE FORWARD SIGN TOO. THEY FIX IT BUT BECAUSE OF THAT MY BREAK PADS WAS WORN DOWN AND IT WAS NOT COVERED UNDER WARRANTY AND I HAVE TO PAY OUT OF POCKET.AFTER A WEEK I GOT SERVICE TRANSMISSION LIGHT ON. I HAVE TO TOW MY CAR AND DROP AT THE DEALERSHIP. THEY FIX THE PROBLEM BUT THE ALL PROBLEM BACK UP AGAIN. I GOT THE SERVICE SHIFTER LIGHT ON, MY CAR IS GETTING STARTED JERKING AND CREATE A SOUND WHEN I WAS BREAK HARD. SO GUYS I AM VERY FRUSTRATED WITH MY JEEP CHEROKEE.

Aug 18, 2018

SEATS

3 complaints

I SAT IN MY DRIVER SEAT AND THE LATCH COMPLETELY BROKE SO NOW MY SEAT DOES NOT STAY LATCHED AND IT JUMPS UP EVERY TIME I HIT A BUMP ON THE ROAD. IT HAS CAUSED ME TO SWERVE INTO DIFFERENT LANES BY ACCIDENT AND COULD ULTIMATELY CAUSE SERIOUS INJURY IF I GET INTO AN ACCIDENT. THE VEHICLE WAS STATIONERY WHEN IT BROKE.

Apr 29, 2021

FRONT PASSENGER SEAT SQUEAKS WHEN THE CAR IS IN MOTION. THE SEAT TENDS TO MOVE A LITTLE FORWARD AND THEN BACKWARD WHEN COMING TO A STOP. I NOTICED THIS AFTER I BROUGHT THE CAR HOME, I CALLED THE DEALER AND HE STATES SOMETHING IS LOOSE BUT DIDN'T KNOW WHAT.

Jun 05, 2018

THE DRIVER AND PASSENGER HEADRESTS ARE ANGLED TOO FAR FORWARD AND CAUSE DISCOMFORT WHILE DRIVING.

May 27, 2016

ELECTRICAL SYSTEM,EXTERIOR LIGHTING

3 complaints

TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING DURING NIGHT TIME, WHEN MAKING A LEFT OR RIGHT TURN, THE HEADLIGHTS INDEPENDENTLY TURNED OFF. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER MALL OF GEORGIA CHRYSLER DODGE JEEP (4345 BUFORD DR, BUFORD, GA 30518, (770)945-0839) WHERE THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT STATED SHE CONTINUED TO EXPERIENCE THE FAILURE. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 30.

Feb 03, 2021

TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED THAT THE LOW BEAM AND HIGH BEAM HEADLIGHTS FAILED TO ILLUMINATE PROPERLY WITH LOW VISIBILITY. THE DEALER WAS CONTACTED (PERCY'S AUTO SALES INC, 40 HOULTON RD, PRESQUE ISLE, ME 04769, (207) 764-4493), BUT THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

Aug 03, 2017

LIGHT-EMMITING-DIODE LAMP WHICH INDICATES WHEN THE PARKING-BREAK IS ENGAGED IS NOT VISIBLE IN DAYLIGHT [I.E. PEAK BRIGHT SOUTHERN CALIFORNIA SUNSHINE]. AND, THE LED COLOR IS NON-OPTIMAL FOR HUMAN OBSERVATION. THE LED WHICH IS ILLUMINATED WHEN THE PARKING-BREAK IS SET IS NOT VISIBLE IN DAY LIGHT. PLEASE CONSIDER FIXING OR REPAIRING THIS PROBLEM ASAP. I ROUTINELY NEED TO COVER THE AREA WITH MY HAND AND SQUINT IN ORDER TO SEE IF THE LED IS LIGHTED. THIS IS A SERIOUS PROBLEM THAT COULD EASILY BE FIXED. PERHAPS SOMEONE DURING ASSEMBLY USED THE WRONG RESISTOR??? I HOPE THAT CHRYSLER JEEP USED PWM TO CONTROL THE LED BRIGHTNESS, SO THAT THIS ISSUE CAN BE FIXED WITH A SOFTWARE UPDATE.

Jul 27, 2016

VEHICLE SPEED CONTROL,ENGINE

3 complaints

MY 2016 JEEP CHEROKEE LATITUDE 4 X 4 OVERHEATED BURSTING 2 COOLING HEATER HOSES, DRAINED OUT ALL THE ANTIFREEZE COOLANT. MECHANIC HOPES THAT HEAD GASKET WILL BE THE ONLY DAMAGE OTHERWISE CAN RUIN THE ENGINE AND THAT WILL CAUSE A ENGINE REPLACEMENT WHICH WILL BE A VERY HIGH COST. *TR

Jun 20, 2020

WHILE DRIVING ON THE FREEWAY AN ENGINE WARNING LIGHT APPEARED ON THE DASH WITH THE MESSAGE "SERVICE TRANSMISSION" AND MY SPEED IMMEDIATELY DROPPED AND I WAS UNABLE TO ACCELERATE TO MOVE OUT OF THE WAY OF ONCOMING VEHICLES. I WAS BARELY ABLE TO PULL THE CAR OVER. ONCE STOPPED THE MESSAGE WENT AWAY AND ACCELERATION WAS RESTORED, BUT MESSAGE OCCURRED AGAIN AND POWER WAS AGAIN LOST.

Oct 11, 2018

TAKATA RECALL: I BOUGHT THE CAR IN JUNE OF 2016. TWO MONTHS LATER I WENT INTO THE DEALER TO COMPLAIN ABOUT MY CAR SHAKING AND THE ACCELERATOR HOW MY CAR FEELS AS IF IT'S SHIFTING GEARS. THEY TAKE MY CAR TO CHECK AND TOLD ME THEY CAN NOT DUPLICATE THE ISSUE SO I RECEIVED MY CAR BACK. THEN DURING THE SUMMER ONCE AGAIN IN 2017 THE CAR WAS SHAKING VERY BAD DEALER WAS ON STRIKE SO I HAD TO GO TO ANOTHER JEEP DEALER. THEY 'SOLVED' THE SHAKING AND MENTIONED TO ME I POSSIBLY NEED A NEW ENGINE. I HAVEN'T RECEIVED ANY CONTACT BACK FROM THEM FOR THAT NEW ENGINE. MY CAR AGAIN STILL SHAKES AND FEELS AS IF IT IS SHIFTING ON ITS OWN. IT'S TURNED OFF ON ME QUITE A FEW TIMES AS WELL. ON THE EXPRESS WAY IN THE CITY IN THE STREETS. I JUST TOOK IT BACK AGAIN THIS YEAR A COUPLE WEEKS AGO IN JUNE 2018 AND AGAIN I GET THE I CAN'T DUPLICATE THE ISSUE. SO I'M STUCK TRYING TO FIGURE OUT HOW TO GET MY ISSUE SOLVED. VEHICLE IS ALWAYS IN MOTION WHEN SHAKING AND SHIFTING HAPPENS. VEHICLE IS AT A STOP WHEN CAR TURNS OFF.

Jun 26, 2018

POWER TRAIN,ELECTRICAL SYSTEM,AIR BAGS

3 complaints

WHILE DRIVING MY VEHICLE TUES.5/26/2020,WE WERE APPROACHING A STOPLIGHT,WHEN I ACCELERATED TRANSMISSION ACT LIKE IT WAS IN NEUTRAL,SO I LOOKED AND IT WASN'T IT SLOWLY ACCELERATED AND AS WE CONTINUED THE DASH WENT DARK,WHEN IT CAME BACK,THE ENGINE LIGHT WAS ON AND HAD ERROR CODE STATING AIRBAG NEEDED UPDATE.I GOT HOME AND TRIED CHECKING TRANSMISSION AND NOTICED,A COMPUTER INSTEAD OF STICK SO I RESEARCH PROBLEM AND FOUND RECALLS ON YEAR AND TYPE VEHICLE.WHEN I CALLED TO CHECK AND DESCRIBE MY SYMPTOMS I WAS TOLD MY VEHICLE WASNT ON RECALL.I WAS WONDERING HOW EXACT YEAR,MAKE,AND MODEL OF VEHICLE ON RECALL,BUT EVEN THOUGH MINE IS EXPERIENCING THE EXACT SYMPTOMS AS DESCRIBED IN RECALL!! *TR

May 29, 2020

VEHICLE SHIF TO PARK WHILE DRIVING. ALL ELECTRICAL INDICATOR ON. VEHICLE CURRENTLY AT HUDSON VALLEY DODGE JEEP IN NEWBURGH NY. THIS VEHICLE HAS BEEN THERE MORE THAN 2 MONTH WITH ALL SPECIALIST AND THEY CANT RESOLVE THE ISSUE ITS NOT SAFE. CONTACT HQ FOR CHRYSLER JOHN THE CASE WORKER 8002479753 EXT305012. PLEASE RESEARCH BEFORE SOMEONE GET KILL, THEY ARE CASE BEING REPORTED ON YOUTUBE WITH THE SAME ISSUE. CAR WAS TOOL SAME DAY THEY CLAIM ISSUE WAS RESOLVE THE CAR WAS TOLL BACK WITH GEAR ENGAGE ON DRIVE WITH INDICATOR ON PARK. PLEASE CONTACT US AT (917)517-0921

May 17, 2020

BEGINNING ABOUT TWO MONTH AGO, I HAVE BEEN GOING BACK TO THE DEALER FOR DRIVE TRAIN RELATED ISSUES. THE INITIAL ISSUE WAS A FAILED REAR HUB AT AROUND 25,000 MILES WHICH WAS FOUND DURING AN OIL CHANGE. NEXT, THE MAIN DRIVE SHAFT (PROPELLER SHAFT) BEGAN MAKING GRINDING NOISES AS WELL AS A WOBBLE/THUMPING SOUND AT HIGHWAY SPEEDS. THE GRINDING SOUND WAS RESOLVED BUT THE WOBBLE/THUMPING CONTINUED. THE FOLLOWUP FOR THAT SOUND FOUND FAILED HALF-SHAFTS (BOTH SIDES), FAILED REAR DIFFERENTIAL, AND FAILED TRANSFER CASE/MODULE. THE CAR WAS RETURNED TO ME WITHOUT ALL REPAIRS BEING COMPLETED DUE TO LACK OF PARTS AND "WARRANTY NOT AUTHORIZING ADDITIONAL DAYS OF RENTAL" THE CAR THEN BEGAN TO GIVE FAILED PARKING BRAKE SERVICE CODES AND CHECK AIR BAG SYSTEM CODES WHICH SUPPOSEDLY ARE RELATED NOW TO A FAILED ON BOARD CONTROL MODULE. WHEN THE MOST RECENT CODES (TODAY) WERE GIVEN THE CAR WOULD NOT SHIFT INTO GEAR INITIALLY.

Jun 19, 2017

STEERING,SERVICE BRAKES,ENGINE

3 complaints

WHEN DRIVING MY 2016 JEEP CHEROKEE THE VEHICLE HAS DIED OUT COMPLETELY ON ME IN THE MIDDLE OF DRIVING. WHILE DRIVING THERE IS A DING NOISE FOLLOWED BY A MESSAGE ON MY DASH BOARD THAT SAYS PUT CAR IN PARK THEN SWITCH INTO GEAR, WHEN I AM ALREADY IN DRIVE AND DRIVING THEN THE CAR STOPS AND THE BRAKES AND STEERING LOCKS UP COMPLETELY THE BATTERY LIGHT FLASHES THEN THE WHOLE DASH GOES BLACK. THEN I HAVE TO TRYING TURNING IT OVER A FEW TIMES AND THEN IT WILL FINALLY START WITH NO WARNING LIGHTS ON OR ANYTHING AFTER IT JUST LOCKED UP AND DIED. THIS VEHICLE HAS DIED SEVERAL TIMES ON ME WHILE TURNING RIGHT, WHILE JUST DRIVING, AND IN THE MIDDLE OF INTERSECTIONS. I TOOK IT TO A MECHANIC AND THERE IS NO INDICATION OF THIS HAPPENING AS FAR AS CODES THAT CAN BE BROUGHT UP OR ANYTHING BUT WHEN HE TEST DROVE IT THE SAME THING HAPPENED TO HIM HE MADE A RIGHT ON 12-31 AND THE CAR SAID PUT CAR IN PARK THEN SELECT A GEAR THEN WENT BLACK AND THEN IT TOOK A FEW TIMES FOR THE CAR TO TURN OVER AGAIN, BUT YET AGAIN TURNING ON WITH NO WARNING LIGHTS OR ANYTHING AFTER, BUT COME TO FIND ONLINE THIS IS A SERIOUS ISSUE THAT JEEP HAS NOT ADDRESSED AND THERE SEEMS TO BE NO SOLUTION BESIDES BEING IN CONSTANT FEAR THAT YOU CAR IS GOING TO DIE OUT ON YOU. THIS IS A SERIOUS SAFETY ISSUE AND NEEDS TO BE ADDRESSED BEFORE THERE ARE LIVES TAKEN. I HAVE A TWO YOUNG TODDLER DAUGHTERS THAT I DON'T FEEL SAFE DRIVING IN OUR 2016 JEEP CHEROKEE IN FEAR FOR THEIR LIVES!

Dec 31, 2019

ENGINE FAILURE WHILE GOING AROUND A BEND. STEERING COMPLETELY LOCKED UP AND BREAKS WERE NONE FUNCTIONAL. THANK GOD I WAS ONLY TRAVELING AT APPROXIMATELY 15MHP IN TOWN AND WAS ABLE TO SAFELY COST OUT OF THE WAY OF ONCOMING TRAFFIC. MY DASHBOARD SAID SHIFT TO P (PARK) AND THEN DESIRED GEAR AND THE BATTERY LIGHT ILLUMINATED. I TRIED TO RESTART IN PARK BUT JEEP WOULD NOT START. AFTER ABOUT 15 MINUTES MY JEEP STARTED BACK UP AND RAN NORMAL. MY CONCERN IS IF I WAS DRIVING 70MPH ON THE HIGHWAY WITH MY CHILDREN IN THE TRUCK (WHICH I HAVE TO DO EVERYDAY AS I WORK OUT OF TOWN) WHAT WOULD HAVE HAPPENED??? WOULD I EVEN BE WRITING THIS RIGHT NOW? THERE WAS NO WARNINGS, NO LIGHTS ON, NO INDICATION MY ENGINE WOULD FAIL WHILE ENGAGED WHAT SO EVER. THIS IS A HUGE SAFETY CONCERN!

Nov 11, 2019

VEHICLE LOSES POWER WHILE DRIVING, ENGINE SHUTS DOWN, STEERING LOCKS AND THE DASH LIGHTS UP WITH A MESSAGE THAT SAYS PUT VEHICLE AND "PARK" AND THEN SELECT DESIRED GEAR. I HAVE TWO SMALL SPECIAL NEEDS CHILDREN. THIS HAS HAPPENED 3 TIMES IN THE LAST TWO MONTHS. I KEEP MY VEHICLE UP TO DATE ON MAINTENANCE/SERVICE. I READ OVER 100 PEOPLE'S EXACT SAME COMPLAINTS ON LINE. IT DOESN'T MAKE SENSE THAT I AM PAYING A CAR PAYMENT, HAVE LESS THAN 45,000 MILES ON A LESS THAN 3 YEAR OLD VEHICLE, AND HAVING THESE KIND OF SAFETY CONCERNS. WE HAVE ONE VEHICLE, LIMITED MEANS, AND TONS OF THERAPY APPOINTMENTS. TODAY, MY CAR DIED WITH NO WARNING ON A BUSY ROAD, GIVES ME APPROXIMATELY 10 SECONDS TO PULL TO SAFETY BEFORE THERE IS NO SPEED/ABILITY TO MANUEVER THE VEHICLE. IT IS RIDICULOUS THAT THE RISK IS SO HIGH, AND THE NUMBER OF COMPLAINTS LISTED ON LINE SHOW A SERIOUS ISSUE WITH THIS AMONG HUNDREDS OF VEHICLES BY JEEP AND NOTHING. THE DEALERSHIPS/SERVICE CONTINUE TO MAKE COMMENTS LIKE "WE WERE UNABLE TO REPLICATE THE ISSUE". TO BE SPECIFIC: DRIVING AT ABOUT 25 MILES PER HOUR, STRAIGHT FOLLOWING A RIGHT TURN....LOST POWER. LIGHTS WENT ON THE DASH, MESSAGE ABOVE APPEARED. IT TOOK TWO TRIES TO RESTART TO GET ME OUT OF THE MIDDLE OF THE ROAD.

May 22, 2019

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER

3 complaints

ERROR MESSAGE THAT STATES: "SERVICE SHIFTER"ON THE DASH BOARD AND ALL THE LIGHTS ON THE GEAR SHIFTER BOX LIGHT UP

Sep 30, 2019

I BOUGHT IT USED AND IT HAD 1 RECALL THAT WAS NOT DISCLOSED AND NOW THE SERVICE SHIFTER LIGHT KEEPS COMING ON. I HAVE READ 100S OF OTHERS HAVE THIS PROBLEM WITH LITTLE TO NO PERMANENT RESOLUTION.

May 06, 2019

I HAVE HAD TRANSMISSION ISSUES SINCE BUYING THE VEHICLE. I HAVE BEEN TO THE DEALER ABOUT 3 OR 4 TIMES TO HAVE THE ISSUE FIXED AND IT WAS NEVER FIXED. LOW POWER, HESITATIONS IN ACCELERATION, RANDOMLY DROPPING SPEED WHILE ACCELERATION, AND COMPLETE LOSS OF POWER. IT HAPPENS WHEN IN MOTION AT ALL SPEEDS BUT MOSTLY AT SPEEDS UNDER 40 MPH. IT ALL CONTINUES TO THIS DAY AND I HAVE ALL BUT GIVEN UP ON GETTING CHRYSLER TO TAKE RESPONSIBILITY. I AM SOMETIMES EVEN AFRAID TO DRIVE THE VEHICLE WHEN ONE OR MORE OF THESE SYMPTOMS HAPPENS. CHRYSLER NEEDS TO TAKE RESPONSIBILITY. AS A CONSUMER I AM ENTITLED TO GET WHAT I PAY FOR!

Sep 21, 2018

ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

3 complaints

MY 2016 JEEP CHEROKEE HAS BEEN SHOWING A SERVICE SHIFTER ON MY SCREEN AND ALL OF MY LIGHTS ARE SOLID ON MY SHIFTER WHEN THIS HAPPENS. I ALSO HAVE TO PULL OVER AND RESTART MY CAR AFTER THIS HAPPENS

Jul 02, 2019

I WAS ON MY WAY TO WORK AND TWO MILES INTO MY COMMUTE I NOTICED THAT A MESSAGE APPEARED ON MY DASH. IT IS ( SERVICE SHIFTER) MESSAGE. MY SHIFTER HAS RED LIGHTS ILLUMINATED ON ALL THE SELECTIONS IN THE SHIFTER. I OWN A 2016 JEEP CHEROKEE 75TH EDITION, WITH ABOUT 58,0000 MILES. I BELIEVE A LOT OF FOLKS ARE EXPERIENCING THIS ISSUE, WHICH COULD POTENTIALLY BE A HAZARD WHILE DRIVING.

May 29, 2019

RANDOMLY..... WHILE DRIVING, A WARNING POPS UP ON THE DASHBOARD SAYING "SERVICE SHIFTER" AND ALL THE LIGHTS ON THE GEAR SHIFT PANEL TURN RED. THE LIGHTS STAY RED & THE WARNING STAYS ON THE DASH & I AM UNABLE TO SEE MY SPEED LIMIT OR ANY OTHER VEHICLE DETAILS. THIS STAYS ON UNTIL I PARK & TURN MY VEHICLE OFF. THIS HAPPENS DAILY AT RANDOM MOMENTS, WHETHER THE VEHICLE IS PARKED OR MOVING, NO MATTER THE SPEED BEING TRAVELED, & NO MATTER THE LOCATION. IT IS ALWAYS RANDOM.

May 20, 2019

UNKNOWN OR OTHER,VISIBILITY/WIPER

2 complaints

Cracked windshield. No visible impact mark. Parked car at home and when came back out there was small crack coming from bottom driver side going up. Later on when actually driving the vehicle the crack randomly started getting bigger and went further up and then split to the side until reached edge of windshield.

Dec 29, 2024

IN MY CHEROKEE THE SERVICE SHIFTER INDICATOR CAME ON. ALL THE POSITIONS ON THE SHIFTER LITE UP (P,R,D AND THE + -) THIS APPEARS TO BE A PROBLEM WITH THIS MODEL. I LOOKED AT SEVERAL OTHER COMMENTS ON LINE. I WAS LEAVING A DRIVE IN AND WHEN I PUT IT IN REVERSE EVERYTHING TURNED RED AND THE SERVICE SHIFTER ILLUMINATED IN MY MESSAGE CENTER. I WAS ABLE TO MAKE IT HOME. WHEN I GOT HOME I TURNED THE VEHICLE OFF. WHEN I TURNED IT BACK ON EVERYTHING WAS BACK TO NORMAL. I HAD A ISSUE RIGHT AFTER I BOUGHT THE VEHICLE. IT WAS STUCK IN PARK AND HAD TO BE TOWED BACK TO THE DEALERSHIP. I BELIEVE THE MILEAGE WAS AROUND 2000 MILES. I CURRENTLY HAVE APPROXIMATELY 83000 MILE ON THE VEHICLE.

Nov 18, 2019

ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

2 complaints

Vehicle lost power while in traffic was running weird jerking check engine light came on A! Light came on vehicle wouldn't stay running. Codes read Catalyst system efficiency. Recall u90 issues Recall u67 issues code p0430, p0300,p0175, p0174

Dec 03, 2024

THE SHIFTER LIGHT CAME ON ON 04/01/2021. IT REMAINED ON THE ENTIRE TRIP HOME FROM MY SCHOOL OF EMPLOYMENT. I NOTED THIS IS A POPULAR PROBLEM WITH THIS MODEL. PREVIOUSLY, I HAD VERY SCARY PROBLEMS WITH ACCELERATION SEVERAL TIMES AND THIS IS DOCUMENTED IN AN ONGOING SUIT THAT HAS NOT BEEN RESOLVED.

Apr 02, 2021

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

2 complaints

On two occasions within 5 days while driving the vehicle, (the vehicle was in motion) it suddenly stopped and the would not accelerate making a whining noise as if the car was in Neutral. The dashboard then said to put the car in Park. or Shift to Park. I tried to turn off the vehicle and it didn't immediately want to restart, it was full of gas but sounded like it was empty. I was able to finally turn it on.

Sep 03, 2024

While driving, when attempting to accelerate, the vehicle dies. Have to pull over, shift into park and attempt to restart. Sometimes restarts quickly, sometimes you have to crank and crank. Also dies if you have to stop suddenly. Example, when someone pulls out in front of you or changes lane/swerves in front of you. Problem was intermittent, in cold weather, when vehicle was cold. Now, it is likely to happen at any time. This creates a dangerous situation, trying to get off of the road when it dies. Check engine light is on, and "lightning bolt" dash light comes on when vehicle stalls. Ran diagnostic - revealed no code.

Feb 16, 2023

POWER TRAIN,STRUCTURE

2 complaints

The contact owns a 2016 Jeep Cherokee. The contact stated that while it rained or after the vehicle had gone through a car wash, there was water entering the vehicle. The contact stated that there would be water on the front passenger’s side floor. The contact stated that there was mold inside the vehicle and the floorboard was full of water. While having the vehicle detailed, he was informed about the mold and water on the floorboard. The service shifter message was also displayed. The contact stated that the failure was related to TSB: 23-015-16 and TSB: 23-021-20. The local dealer was contacted, and the contact was informed about diagnostic testing and that there was no warranty coverage for the repair of the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 70,000.

Aug 26, 2024

I RECEIVED A NOTIFICATION A FEW TIMES SAYING SERVICE TRANSMISSION. THE LIGHT WOULD STAY ON FOR A DAY THEN GO AWAY. UPON THE THIRD TIME OR RECEIVING THIS MESSAGE I NOTICED MY CAR STARTED SHIFTING HARD WHILE ACCELERATING. I HAD SOMEONE CHECK MY CODES AND I RECEIVED 3 CODES. B10E9, B10EA, AND P1DB7. I HAVE READ SO MANY SIMILAR PROBLEMS WITH THIS VEHICLE AND I NOTICED MY VIN IS NOT ON THE RECALL LIST. I ONLY HAD THIS CAR FOR 2 MONTHS BEFORE I GOT ANY OF THESE MESSAGES AND STARTED HAVING THESE ISSUES. I CAN'T AFFORD TO FIX THIS AT THE MOMENT AND IT'S REALLY STRESSFUL TRYING TO FIGURE OUT WHAT IS WRONG WITH MY CAR. ITS VERY DANGEROUS TO DRIVE. PLEASE HELP.

Nov 30, 2020

STEERING,POWER TRAIN,ELECTRICAL SYSTEM

2 complaints

The car is constantly overheating because a failure from the computer to start up the fan causing other issues with the coolant. Like bursting all the hoses and causing coolant leaks. Additionally a service shifter message came up on my screen and all the gears (p,r,n,d,l) light up with a red dot. This happens while I’m driving. I never know when the car is just going to stop or over heat in traffic because sometimes the fan starts and sometimes it doesn’t.

Jul 06, 2024

The contact owns a 2016 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the EPS warning light intermittently illuminated, and the odometer was flashing. The vehicle then lost motive power. The contact was able to restart the vehicle. The vehicle was taken to the dealer, but the cause of the failure could not be determined, and no error codes were retrieved. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V302000 (Power Train); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.

Jul 05, 2024

VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE

2 complaints

Cruise control would not disengage. Instead it accelerated me to 85 mph is rush hour traffic. The car continued to accelerate will out responding to any commands to turn off cruise control. Second time this has happened. It was supposed to be fixed by doing an update to the car. This did not work. The second time I attempted to use cruise control after having had the long block engine replaced due to the oil consumption law suit, the car once again had the same problem with now slowing down. I tried putting the car into neutral and pressing the break. The car was accelerating so fast. The brakes had no effect without causing me to lose control. I was forced to put the car into a ditch at 75 mph. Rather than to rear end the dead stopped 3 lanes of traffic ahead of me and being pinned in by the traffic behind me. Car flipped I now have brain damage and failing kidneys due to blood transfusions

May 07, 2024

Crash: 1

Injuries: 1

Car refused to exit cruise control, again Instead it accelerated. I pressed again and again cruise control to stop it did not respond. Repeatedly And more frantic I pushed pushed the button as stopped cars grew closer. The car started to accelerate instead and refused to stop Even when pressing the brake. I was able to push the brake down enough to get to engage neutral after multiple attempts. I feared fir my life and for others due to not being in control of the vehicle that was not responding to commands. I was told that the vehicle had been serviced for this problem when it happens to me prior and the dealership refused a free update due to a tsb saying it has been corrected already and I would have to pay. The dealer didn’t even not my vehicle as I asked. I was told if I’m not paying I’m not a customer and they don’t note a account for non customers. Jeep dealer Greenwood Indiana. They also wanted to charge 400 to find out why I had water leaking in the back hatch on the drivers side and said they had no knowledge of a issue with that and would not note a non Customer acct for that either. Approximately march of 2022 definitely the year maybe later in the month of the year. It was not winter though

Feb 15, 2023

TIRES

2 complaints

I got 4 changed but still issue tires bad air pressure

Dec 13, 2023

VEHICLE WAS PURCHASED BRAND NEW ON 4/16/16 IN LANSING MICHIGAN. HAVE CONSISTENTLY HAD ISSUES WITH TIRES HOLDING CORRECT PRESSURE. HAVE DOCUMENTATION THAT DEALERSHIP ACKNOWLEDGED LOSS OF PRESSURE, BUT NO LEAKS FOUND. WILL NOT REPLACE TIRES UNDER WARRANTY. NO DAMAGE HAS BEEN SUSTAINED TO ANY OF THE TIRES AT ANY TIME. ALL FOUR TIRES DEFECTIVE.

Aug 20, 2017

POWER TRAIN,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER

2 complaints

The car has been stalling when the fuel level reaches the half point for over a year now. Now it is stalling at any time regardless of the fuel line level. Recalls completed and up to date. Informed it was a software issue. Car still performing the same after recall.

Sep 11, 2023

BANGS INTO 2ND OR 3RD GEAR INTERMITTENTLY AFTER A STOP OR WHILE DRIVING AT LOWER SPEEDS 25-30 MPH ESPECIALLY. MOST ERRATIC IN CITY DRIVING. THE JOLT IS SO HARD THE DRIVER TAKES NOTICE. THE VEHICLE WILL HESITATE AT TIME FROM A STOP THEN JUMP FORWARD LIKE A BAT OUT OF HELL CAUSING FRONT WHEELS TO SPIN. AT LOWER SPEEDS IN CITY THE VEHICLE HAS A DELAY FROM ENGINE TO TRANSMISSION CAUSING A JERKING MOTION EVEN WHEN PRESSING EVER SO LITELY ON GAS PEDDLE. THE TRANSMISSION HOLDS GEARS AGGRESSIVELY BEFORE UP SHIFTING, SO ENGINE SPEED HANGS HIGH BETWEEN SHIFTS. THE VEHICLE SHIFTS OCCASIONALLY IMMEDIATELY INTO 2ND GEAR FROM A STOP AND THEN DRAGS IT OUT AND CLUNKS INTO 3RD GEAR CAUSING UNTIMELY SHIFTING. LITHIA JEEP AND PELLETIER JEEP BOTH DID SOFTWARE UPDATES WITH MARGINAL IMPROVEMENT OR MADE IT WORSE. ALSO THE TRANSMISSION UP SHIFTS TO SOON OFTEN FROM 1ST TO 2ND GEAR. VEHICLE AT TIMES HAS MIND OF ITS OWN FOR TRANSMISSION NEVER REALLY KNOWING WHAT TO MAKING NOT VERY PREDICTABLE AND DANGEROUS TO DRIVE. THE SPEED CONTROL IS DANGEROUS AND A NIGHTMARE. WHEN GOING DOWNHILL IT MAKES TRANSMISSION GO INTO LOWER GEARS CAUSING ENGINE RPM OVER DANGER ZONE. IT FEELS LIKE THE ENGINE AND TRANSMISSION ARE GOING TO EXPLODE. THE SPEED CONTROL IS REALLY HARD TO PREDICT WHAT IT WILL DO! I'M SCARED TO USE IT! I'M SCARED TO DRIVE THIS VEHICLE!

Sep 17, 2019

STEERING,WHEELS

2 complaints

Driving my vehicle back home for a local store 1.5 mi from my house and the off road warning light came on and then the steering wheel turned left while I was driving on a straight away. Managed to get to my driveway but looks like the right front wheel has detached from the truck altogether and won't move. Could not get my truck no further than the edge of my driveway. It should not be coming apart like a puzzle.

Sep 10, 2023

WHEN TOWING VEHICLE 4 WHEELS DOWN BEHIND MY MOTORHOME AT TIMES VEHICLE HAS A SEVER WOBBLE. IT IS BOTH WHEN TAKING A CORNER OR STRAIGHT. CAN NOT STOP WOBBLE UNLESS I COME TO A COMPLETE STOP. VERY SCARY.

Sep 10, 2019

STEERING,SUSPENSION

2 complaints

The contact owns a 2016 Jeep Cherokee. The contact stated that while making a turn, the vehicle experienced the death wobble. No warning lights were illuminated. The vehicle was taken to an independent mechanic on two occasions to be diagnosed. The contact was informed that the rear knuckles needed to be replaced. The vehicle was repaired twice; however, the failure recurred. The vehicle was then taken back to the independent mechanic, where it was diagnosed that the rear knuckles and knuckle bushings needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 170,000.

May 17, 2023

MY DAUGHTER [XXX] WAS DRIVING ON A STRAIGHT 2 LANE ROAD WHEN THE JEEP SUDDENLY RAN OFF THE ROAD ON THE RIGHT. SHE MANAGED TO GET IT BACK ON THE ROAD BUT THEN IT FLIPPED OVER ONTO THE DRIVER SIDE AND SLID DOWN THE ROAD APPROXIMATELY 100 FT BEFORE SLIDING OFF THE ROAD AGAIN AND THEN CAME TO REST. SHE DID NOT COLLIDE WITH ANYTHING AND THE ONLY DAMAGE TO THE JEEP WAS THE DRIVER SIDE FROM THE SLIDE AND THE RIGHT FRONT SUSPENSION. THE LOWER CONTROL ARM SNAPPED AT THE LOWER BALL JOINT MOUNTING HOLE AND THE STEERING KNUCKLE BROKE IN TWO. I DO NOT KNOW WHICH OCCURRED FIRST. THE TIRE AND WHEEL WERE NOT DAMAGED OTHER THAN GOUGES ON THE INSIDE OF THE WHEEL CAUSED BY IT ROTATING AROUND THE BROKEN STEERING KNUCKLE. CHRYSLER HAD THE JEEP INSPECTED BUT DECLINED TO ACCEPT ANY RESPONSIBILITY. THE VEHICLE WAS DECLARED A TOTAL LOSS. AS A RESULT, MY DAUGHTER AND SON-IN-LAW SUFFERED A SIGNIFICANT LOSS IN VALUE EVEN THOUGH THE JEEP WAS ONLY 2 MONTHS OLD AND HAD ONLY 1,035 MILES ON IT AT THE TIME OF THE ACCIDENT. MY DAUGHTER SUFFERED ONLY A CONCUSSION BUT IT COULD HAVE BEEN MUCH MORE SERIOUS IF SHE HAD BEEN TRAVELING ON A HIGHWAY AT 70 MPH. IF THERE IS A FAULT WITH THE STEERING KNUCKLE OR LOWER CONTROL ARM ON THESE JEEPS, THEN THERE WILL BE MORE ACCIDENTS AND POSSIBLY SERIOUS INJURIES OR DEATH. I HAVE BEEN A PROFESSIONAL AUTO MECHANIC FOR 40+ YEARS AND HAVE NEVER SEEN A STEERING KNUCKLE OR CONTROL ARM BREAK LIKE THESE DID. MY DAUGHTER HAD JUST LEFT MY HOME 30 MINUTES EARLIER, AFTER HAVING LUNCH WITH HER MOM AND I AND WAS ONLY 1/2 MILE FROM HER HOUSE WHEN THE ACCIDENT OCCURRED. SHE HAD NO ALCOHOL. MY DAUGHTER AND HER HUSBAND ARE BOTH PHYSICIANS AND I AM FILING THIS ON THEIR BEHALF SINCE THEY ARE NOT FAMILIAR WITH VEHICLE PARTS TERMINOLOGY AND HAVE VERY LIMITED TIME, WHEREAS I AM RETIRED. THE REGISTERED OWNER IS MY SON-IN-LAW [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Jul 30, 2016

Crash: 1

Injuries: 1

POWER TRAIN,ELECTRICAL SYSTEM,SERVICE BRAKES

2 complaints

MY 2016 JEEP CHEROKEE LIMITED HAS A PARKING BRAKE ISSUE. MY PARKING BRAKE WILL NOT DISENGAGE, THE CAR WILL NOT MOVE FORWARD OR BACK, THE LIGHT REMAINS LIT UP ON THE DASHBOARD. MY JEEP IS INOPERABLE DUE TO THIS ISSUE. I WAS STOPPED AT A LIGHT IN TRAFFIC AND MY CAR REFUSED TO MOVE AT ALL. IT FINALLY MOVED OUT OF PARK IN 30 MINUTES. THE NEXT DAY MY CAR DID THE SAME THING AGAIN WHILE I WAS TRYING TO BACK OUT OF A PARKING SPACE AT THE STORE. IT HAD TO BE TOWED TO A JEEP DEALERSHIP. THESE TWO INCIDENTS CAUSED ME TO BE STUCK DANGEROUSLY IN TRAFFIC AT A STREET LIGHT, AND THEN AGAIN AT THE GROCERY STORE IN THE PARKING LOT. AS OF NOW I AM WITHOUT MY CAR, BEING TOLD WATER GOT IN THE ELECTRONIC PARKING BRAKE MODULE. I AM TOLD IT ALSO REQUIRES A ELECTRONIC PARK BRAKE SWITCH NOW TOO. MY CAR HAS42504 ACTUAL MILES ON IT CURRENTLY. I BOUT IT WITH 42098 MILES ON IT ON JUNE 25TH 2020.

Mar 01, 2021

THE DRIVER INFORMATION CENTER SAYS SERVICE SHIFTER. WHEN ACTIVE, THE MANUAL SHIFT DOESN'T WORK BUT FORWARD REVERSE AND PARK DO NOT SEEM TO BE AFFECTED. IF YOU STOP SHUT OFF THE VEHICLE AND RESTART, IT CLEARS. IT STARTED DOING THIS 6-9 MONTHS AGO ONCE IN A WHILE BUT NOW DOES IT SEVERAL TIMES A DAY DEPENDING ON AMOUNT OF DRIVING. WE BROUGHT IT INTO THE DEALER TO HAVE IT CHECKED AND THEY SAID THERE WAS NO CODES OR PHYSICAL PROBLEMS BUT COULD REPLACE THE SHIFTER TO SEE IF THIS WOULD FIX THE PROBLEM. WE ELECTED NOT TO DO THIS AT THE PRESENT TIME. WE HAVE HEARD OF ACCIDENTS FROM THIS SO WE JUST WANTED TO NOTIFY YOU THAT IT IS HAPPENING. WE WOULD LIKE TO ADDRESS THIS BEFORE AN ACCIDENT OCCURS.

Sep 05, 2018

STEERING,ENGINE

2 complaints

ENGINE CUTS OUT WITH NO WARNING WHEN VEHICLE IN MOTION. IMMEDIATE LOSS OF STEERING, BREAKING, AND POWER. VEHICLE WAS TRAVELLING AT 10-15 MPH FOLLOWING ROAD TO THE RIGHT ON A RISE. IMMEDIATE RISK OF COLLISION FROM FOLLOWING CARS.

Jan 14, 2021

TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING 45 MPH, THE ENGINE STALLED AND THE STEERING WHEEL SEIZED. THE CONTACT WAS UNABLE TO STEER THE VEHICLE. THE VEHICLE WAS PULLED OVER AND TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 72,000. THE VIN WAS UNKNOWN.

Feb 07, 2019

AIR BAGS,SEAT BELTS

2 complaints

AIR BAG SERVICE LIGHT IS ON. ALSO, THE SEATBELT LIGHT IS ON STATING DRIVER DOES NOT HAVE SEATBELT EVEN WHEN PLUGGED IN. VEHICLE WAS ON THE HIGHWAY WHEN THIS OCCURRED.

Oct 08, 2020

I WAS IN A CAR WRECK ON NOV 21ST AND HIT MY FRONT END AT 65 MPH. MY SEAT BELT DID NOT TIGHTEN AND MY AIRBAGS DID NOT DEPLOY. THE CAR I HIT HOWEVER HAD THEIR FRONT AIRBAG DEPLOY AND I HIT THEIR REAR END. *LN*JB VIN NUMBER XXXXXXXXXXXXXXXXX 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB

Dec 06, 2019

Crash: 1

Injuries: 1

STEERING,ELECTRICAL SYSTEM,UNKNOWN OR OTHER

2 complaints

ON FEB 6, 2020, I WAS GETTING READY FOR WORK WHEN I NOTICED THAT MY JEEP HAD A MESSAGE APPEAR ON THE DASH BOARD REGARDING SHIFT SHIFTER. I WAS PULLING OUT OF MY APARTMENT COMPLEX WHEN MY CAR STOPPED OUT OF NO WHERE MY CAR STOPPED AND THE MESSAGE APPEAR WHILE STILL ON DRIVE. WHEN I LOOKED OVER THE SHIFT SHIFTER, THE PRND WERE ALL LIGHTEN UP IN RED. I HAS CAUSING TRAFFIC AND HAD TO GET MY CAR TOWED.

Feb 12, 2020

SERVICE SHIFTER NOTIFICATION KEEPS POPPING UP AND YOU MUST STOP VEHICLE AND TURN IT OFF AND OPEN THE DOOR TO RESET IT. APPARENTLY THERE IS A PLASTIC PIECE THAT GOES BAD AND HAS TO BE REPLACED. THIS HAS HAPPENED A LOT SO WHY IS THERE NO RECALL?

Jul 31, 2019

POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC)

2 complaints

SERVICE SHIFTER LIGHT RANDOMLY COMES ON AND TURNS OFF WHEN ENGINE IS TURNED OFF AND RESTARTED. ALSO OVERHEAD LIGHTS ABOVE THE REAR VIEW MIRROR TURN ON AND OFF OCCASIONALLY.THESE THINGS HAPPEN WHILE IN MOTION AND ARE RANDOM. ALSO WHEN IN REVERSE, SOMETIMES THE PARKING BRAKE ENGAGES.

Sep 16, 2019

A LIGHT ON MY DASHBOARD CAME ON WHILE I WAS DRIVING AT 55 MPH THAT READ "SERVICE TRANSMISSION". THE ODOMETER STOPPED WORKING AND MY CAR DIDN'T SEEM TO BE FUNCTIONING PROPERLY. STOPPING AT A LIGHT, MY CAR NEARLY STALLED WHEN I NEEDED TO CROSS OVER AN INTERSECTION. I HAD TO HAVE MY VEHICLE TOWED TO BE SERVICED THE FOLLOWING DAY. I WAS TOLD BY THE SERVICE STATION THAT THE ISSUE WASN'T WITH THE TRANSMISSION- BUT THAT THE CAR NEEDED A SOFTWARE UPDATE. I COULD HAVE BEEN HIT WHEN MY CAR NEARLY STALLED DRIVING ACROSS THE INTERSECTION. I ADDRESSED MY CONCERN WITH FCA, BUT WAS TOLD THAT SOFTWARE UPDATES ARE ROUTINELY NEEDED AND SHOULD BE DONE AT THE SAME TIME AS MY OIL CHANGE. MY CAR ONLY HAS 5300 MILES AND IS ONLY DRIVEN SHORT DISTANCES (MOSTLY ON THE WEEKEND). THIS ISSUE SHOULD NOT BE HAPPENING WITH A CAR SO NEW AND SUCH LITTLE MILEAGE. ALSO, MY CAR HAS BEEN KEPT UPDATED WITH THE NECESSARY OIL CHANGES. I DON'T UNDERSTAND WHY I AM NOT NOTIFIED AHEAD OF TIME IF MY CAR NEEDS THESE SOFTWARE UPDATES? AM I JUST EXPECTED TO CROSS MY FINGERS AND HOPE THIS ISSUE DOESN'T OCCUR AGAIN? THIS ISSUE GREATLY AFFECTED MY SAFETY. AND MY CAR WASN'T DRIVABLE. IT'S BOTH A MAJOR SAFETY CONCERN AND AN INCREDIBLE INCONVENIENCE.

Feb 20, 2017

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)

2 complaints

I PURCHASED A CERTIFIED PRE-OWNED JEEP LATITUDE. WITHIN TWO MONTHS THE SERVICE SHIFTER LIGHT CAME ON AND THE ENTIRE CONSOLE LIT UP RED. THIS ISSUE CONTINUED OFF AND ON UNTIL I TOOK IT FOR SERVICING. THIS ISSUE SHOWED UP WHILE IN PARK IN MY DRIVEWAY, WHEN PULLING OUT AND THEN WHEN I STOPPED AT A GAS STATION. IT WAS FIXED IN MINUTES ???? BUT IT APPEARS THIS HAS BEEN AN ONGOING ISSUE NEVER CORRECTED BY CHRYSLER/ JEEP

Jul 26, 2019

AS OF LATELY, THE SPEEDOMETER TOOGLES UP & DOWN THROUGH A SET OF NUMBERS EVEN AFTER ATTEMPTS ARE MADE TO REDUCE SPEED ESPECIALLY WHEN ON CRUISE CONTROL. DURING CRUISE CONTROL VEHICLE ACCELERATES BEYOND SET LIMIT & REQUIRES EXTREME FORCE TO DECELERATE. IT HAPPENS RANDOMLY AS DOES MANY DANGEROUS ISSUES MAINLY AFTER A SOFTWARE UPDATE TAKES PLACE WITH THE VEHICLE. IF THE UPDATES DON'T CAUSE ACCELERATION CONCERNS IT CAUSES VEHICLE TO SHUT OFF IN TRAFFIC & OVER THE LAST SEVERAL MONTHS A FEW HIGH RISKS FOR MAJOR TRAFFIC ACCIDENTS WERE ONLY AVOIDED BY THE SWIFT MANEUVERING OF OTHER VEHICLES OR MYSELF WHEN POSSIBLE TO AVOID COLLISION. NEVER BEFORE EXPERIENCED SO MANY MALFUNCTIONS OF MECHANICAL/TECHNOLOGICAL PROBLEMS FROM A VEHICLE. AS FOR IF THE VEHICLE WAS STATIONARY, IN MOTION, ON A CITY STREET OR A HIGHWAY, TURNING, BRAKING ETC WHEN THESE ISSUES OCCURED THE ANSWER WOULD BE MY JEEP HAS STALLED, LOSS SPEED, SHUT OFF AND/OR SPEED UP UNDER ALL THESE CONDITIONS. DEALERSHIP HAS ME BRING IT IN AND THEY FLASH THE SYSTEM TO "CORRECT" THE PROBLEM. THAT IS UNTIL THE NEXT UPDATE OR SOME SOFTWARE MALFUNCTION CAUSES UNEXPECTED SCARY INCIDENT TO ARISE LIKE NOW WITH THE CRUISE CONTROL THAT NEEDS ADDRESSING.

Jul 27, 2018

UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)

2 complaints

TRUCK KEEPS LOSING POWER LIKE IT WANTS TO STALL AND THE SERVICE SHIIFTER IS ON. I TOOK IT TO A SHOP AND THEY CAN FIND OUT WHY THE TRUCK IS LOSING POWER AND THIS IS THE 3RD TIME THE SERVICE SHIFTER HAS BEEN ON.

Jul 18, 2019

FIRST THE CAR KEPT REPORTING THAT MY FRONT LEFT TIRE WAS LOW AND EVEN AFTER I CHECKED THE PRESSURE, IT CONTINUED TO DO SO. IT TOOK SEVERAL HOURS FOR IT TO STOP. NOW I HAVE A 'SERVICE SHIFTER' ERROR AND ALL OF THE LIGHTS ON MY SHIFTER ARE ON. I HEAR A HIGH-PITCHED ELECTRONIC SOUND WHEN I SHIFT INTO DRIVE. I HAVE READ SEVERAL FORUMS AND THERE ARE CONSUMERS REPORTING THAT WHEN THAT HAPPENED TO THEM, THEIR WHEELS LOCKED UP AND THE CAR COMPLETELY STOPPED. A FEW OF THE CARS WERE TOTALED! I AM GOING TO CALL THE DEALER IN THE MORNING. APPARENTLY THIS VERY DANGEROUS PROBLEM HAS NOT HAPPENED ENOUGH FOR JEEP/CHRYSLER TO CONSIDER A RECALL. ONE LAST NOTE: WHEN THESE ERRORS LIGHT UP ON THE DASH, YOU CANNOT ACCESS ANY OTHER INFORMATION. YOU CANNOT EVEN SEE YOUR SPEEDOMETER.

Nov 11, 2017

SUSPENSION,POWER TRAIN,ENGINE

2 complaints

THE RPM'S ON THIS TRANSMISSION IN THIS VEHICLE GO UP VERY HIGH BUT THE TRANSMISSION DOES NOT SHIFT INTO GEAR. THE VEHICLE SPUTTERS AND SLOWS ON THE OPEN ROAD. THE ENGINE DOES RUN ON ALL CYLINDERS. THE ENGINE HAS NO POWER. THIS CREATES A SAFETY RISK ON A HIGHWAY. ALSO THE DIFFERENTIAL LOCKS UP WHEN YOU HAVE TO HIT THE BRAKES AND THREE REAR OF THE CAR LOCKS UP AND SKIDS LEFT OF CENTER. PARTY'S OF THE SUSPENSION HAVE BROKEN FOR NO APPARENT REASON. THE LEFT REAR CONTROL ARM BROKE FOR NO APPARENT REASON. I HAVE BEEN INFORMED BY A JEEP DEALERSHIP THAT THIS VEHICLE IS UNSAFE TO DRIVE. I HAVE FILED COMPLAINTS WITH CHRYSLER ON THREE OCCASIONS INFORMING THEM OF THE NUMEROUS ISSUES WITH THIS VEHICLE. I WAS ADVISED TO GET A DIAGNOSTIC TEST DONE AND THEY WOULD WORK WITH ME TO BUY THIS CAR BACK. I DID AS REQUESTED AND NOW BEING INFORMED I WILL PROBABLY HAVE TO GO TO ARBITRATION. THREE TIMES NOW WHEN I APPLIED THE BRAKES HARD ON A HIGHWAY THE EAST LOCKED UP AND THE LEFT REAR OF MY CAR SKIDDED AND I HAD NO CONTROL. I NEARLY HIT A RETAINING WALL. I HAVE A VEHICLE THAT THE DEALERSHIP HAS DEEMED UNSAFE TO DRIVE.

Jan 09, 2019

THE JEEP STALLED IN THE MIDDLE OF THE INTERSECTION! SEVERAL TIMES AND ONCE AS I WAS EXITING THE FREEWAY ! THE SERVICE TRANSMISSION LIGHT WENT ON AND THEN I RECEIVED THE JEEP BACK NINE DAYS LATER AND THE THE ENGINE RATTLES AND THE CONSOLE CRACKING SOUNDS THEMOTOR SOUND LIKE IT'S RUNNING HIGHER THAN BEFORE IT WAS FIX I TOOK IT BACK THE SERVICE MANGER TOLD ME THAT IT RUNS FINE AND I NEED TO RELAX AND ENJOY THE ARTS BUT I DON'T THINK IT WORKING LIKE IT WAS PRIOR TO BREAKING DOWN ! IT HAD 6949 MILES ON IT AND NOW THE SHOCKS SEEM TO HIT HARD TOO ! SO I NOT SURE WHAT'S GOING ON ! JEEP CORPORATE TOLD ME TO DRIVE IT BUT I DON'T FEEL SAFE ! I ASKED FOR A BETTER JEEP! AND I WAS TOLD THAT THINGS HAPPEN ! THE SERVICE DEPARTMENT WON'T LOOK AT IT AGIAN ! AND THE JEEP SEEMS TO BE PULLING TO THE LEFT ! BUT THE STEERING WHEEL LOOKS ALIGNED!

Mar 05, 2017

STEERING,SERVICE BRAKES

2 complaints

AFTER HAVING MY BRAND JEEP FOR LESS THAN 2 MONTHS, THE SERVICE PARK BRAKE, ANTI-LOCK BRAKE, AND TRACTION LIGHT WENT OFF WHILE DRIVING. MY CAR THEN PROCEEDED TO JERK WHILE DRIVING SO I PULLED OVER AND TURNED THE CAR OFF. UPON RESTART OF THE JEEP, ALL THE LIGHTS WERE GONE AND THE JEEP DROVE FINE. 5 TO 6 MONTHS (AROUND MARCH 2017) LATER THE LIGHTS WENT OFF AGAIN WHILE DRIVING AND THE WHEEL BECAME STIFF AND HARD TO TURN. SINCE THE LIGHT WENT OFF AFTER TURNING THE CAR OFF AND BACK ON BEFORE, I DID THAT BUT THE LIGHTS STAYED ON. I CALLED TO SCHEDULE AN APPT WITH THE DEALERSHIP THEN THE LIGHTS WENT OFF. THE LIGHST STAYED OFF, AS THE APPOINTMENT WAS 2 WEEKS AWAY, SO I CANCELLED IT. AS A SINGLE PARENT I CANNOT AFFORD TO WASTE MONEY FOR A DIAGNOSTIC THAT WOULD NOT SHOW AN ERROR BECAUSE THE MALFUNCTION LIGHTS WERE OFF. IN AUGUST OF 2017 THE LIGHTS CAME ONE AGAIN, THE WHEEL BECAME HARD TO STEER. THESE LIGHTS STAYED ON FOR 2-4 DAYS THEN WENT OFF. THIS OCCURENCE HAPPENED AGAIN IN BETWEEN AS WELL MY SONS BDAY WEEKEND FEBRUARY 2018. MY PARENTS WERE DRIVING THE CAR AND THIS MADE THEM UNCOMFORTABLE. SINCE THEN THE LIGHTS CAME ON MORE FREQUENTLY, USING GO OFF WITHIN A DAY OR 2, ONLY TO COME BACK ON AGAIN. IN THE PAST 3 WEEKS THE LIGHTS HAVE COME ON DAILY, CUT OFF WHILE DRIVING, AND CUT BACK ON. THE BRAKES NOW MAKE A VIBRATING SENSATION WHEN DRIVING, AND 3 TIMES WHEN BACKING UP THE PARKING BRAKE ENGAGED ITSELF. IN THE HISTORY OF OWNERHSHIP OF THIS VEHICLE I HAVE USED MY PARKING BRAKE MAYBE 3 TIMES. I AM FRUSTRATED WITH THIS VEHICLE THAT I PURCHASED BRAND NEW WITH 7 MILES ON IT TO BEING EXPERIENCING SO MANY PROBLEMS. I HAVE OWNED THE VEHICLE SINCE SEPT 2016 (NOT EVEN 2 FULL YEARS ALTHOUGH THIS PROBLEM STARTED EARLY ON) AND ONLY HAVE 25K MILES ON IT.

Jul 26, 2018

TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE'S EMERGENCY BRAKE INDEPENDENTLY ACTIVATED ON ITS OWN WHILE BEING TOWED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A WIRING HARNESS AND THE POWER STEERING NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.

Feb 21, 2017

STEERING,SUSPENSION,UNKNOWN OR OTHER

2 complaints

MY JEEP HAS BEEN AND LOOKED AT FOR SHAKING IN THE FRONT END WHEN GETTING TO A CERTAIN SPEED. I HAVE FOUND OUT AFTER GOING TO GET A WHEEL ALIGNMENT AND BEING TOLD IT MAY BE MY TIRES AND HAVING THEM CHANGED AND THEN TOLD IT MAY BE THE BALANCE OF THE TIRES AND HAVING THAT CHECKED THE ISSUE IS STILL PRESENT. AFTER LOOKING INTO THIS ISSUE MORE AND TALKING TO OTHER JEEP OWNERS ABOUT THIS THEY SAID IT IS WHAT IS CALLED THE JEEP SHAKES. AND ACCORDING TO LOOKING THIS ISSUE UP THIS IS PRESENT ON MANY JEEP YEARS AND FOR ME AS A CAR OWNER THERE IS NO RECALL TO FIX THIS ISSUE. THE COST OF FIXING THIS ISSUE CAN RANGE FROM $900 TO 1500 DOLLARS DEPENDING ON WHERE IT IS TAKEN. THE JEEP WHEN DRIVING AND REACHING 55 PLUS MPH AND IT STARTS TO SHAKE AND IF ABLE TO GET TO 65 MPH THE SHAKING CEASES.

Jul 19, 2018

JEEP WOBBLE. I WAS TOWING MY VEHICLE BEHIND MY MOTOR HOME. I HAD TRAVELED APPROXIMATELY 300 MILES WITHOUT PROBLEMS. NEAR THE END OF MY TRIP I MADE A RIGHT TURN. JUST AFTER MAKING THE TURN I FELT A VIOLENT SHAKING. THE INCIDENT OCCURRED AT LOW SPEED ESTIMATED TO BE 20 TO 25 MILE PER HOUR. I LOOKED INTO THE REAR CAMERA AND WAS ABLE TO SEE THE VEHICLE OSCILLATING FROM SIDE TO SIDE.I IMMEDIATELY SLOWED TO A STOP TO GET THE SHAKING TO STOP. SINCE I WAS BLOCKING TRAFFIC I CONTINUED ON TO A SAFE PLACE. AFTER PROCEEDING ABOUT A MILE TO MY DESTINATION, I HAD NO FURTHER ISSUES. I HAVE CONTACTED JEEP CONCERNING THE ISSUE. THEY STATED THAT IT WAS ON ME TO BUY A WIRING KIT TO CORRECT THE PROBLEM. WHEN I PURCHASED THE VEHICLE ON DECEMBER 31, 2017, I TOLD THE DEALER THAT I WAS IN THE MARKET FOR A VEHICLE FOR TOWING. THEY DID NOT HAVE ONE WITH THE EQUIPMENT NECESSARY FOR TOWING IN STOCK BUT STATED THEY COULD GET ONE FROM LOUISVILLE KY. I AGREED TO HAVE GET IT. IN SHORT I PURCHASE A VEHICLE THAT THE DEALERSHIP SAID WAS READY FOR TOWING. AT NOW TIME DURING THE SALES PROCESS OR AFTER WAS I EVER NOTIFIED A A WIRING PACKAGE REQUIREMENT. I JUST LEARNED OF IT IN RECENT DAYS WHEN I HAD IT IN THE SHOP. I FEEL THAT CHRYSLER SHOULD PAY FOR THE FIX AND NOT ME AS THE CONSUMER BASED ON THEIR REPRESENTATION THAT THE VEHICLE WAS READY FOR TOWING.

Jan 15, 2018

POWER TRAIN,VEHICLE SPEED CONTROL,WHEELS

1 complaint

The PTU was bad and was replaced by the dealership under Chrysler extended warranty. The dealership then said the transfer case module and motor needed to be replaced and while at the dealership replacing those components they informed me that the rear differential axle is bad resulting from the bad PTU

Jan 22, 2026

SUSPENSION,POWER TRAIN,WHEELS

1 complaint

Axle, driveshaft, and differential concern. The 4x4 warning light came on the dash and the four-wheel-drive system stopped functioning properly. Dealer diagnosed a failing PTU (Power Transfer Unit) and recommended installing an SOP PTU unit. Symptoms included grinding, vibration, and inconsistent 4x4 engagement, creating a safety concern during normal driving. Mileage at time of replacement (lights on dash 500 miles prior) : 49,536. Total repair cost: 2,416

Nov 22, 2025

VISIBILITY,LATCHES/LOCKS/LINKAGES

1 complaint

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the parking brake independently activated. In addition, the contact stated that the failure had occurred twice. The contact stated that during the second failure, the parking brake independently activated, and the parking brake seized. The vehicle was towed to an independent mechanic, where it was diagnosed with a parking brake module failure. The contact was informed of water intrusion and that the parking brake module was destroyed. The contact was informed that the parking brake module and the rear brakes needed to be replaced. The vehicle was repaired. In addition, the contact stated that while the vehicle was parked, the contact noticed that the rear seats and tailgate area were wet with water. The contact stated that the two reservoirs in the rear of the vehicle were almost filled with rainwater. The vehicle was taken to the independent mechanic. The contact had not been informed of the diagnostic result. In addition, the contact stated that the vehicle was previously taken to an independent mechanic because the sunroof assembly was fractured. The vehicle was repaired; however, the failure reoccurred. The contact was not sure of where the rainwater was entering the vehicle. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.

Nov 21, 2025

FUEL SYSTEM, GASOLINE

1 complaint

Took vehicle to Mechanic Shop as I kept smelling gas . Especially when I fill my tank with gas. At first I thought it was incidental but the smell was confirmed as the mechanic checked my car he discovered a gas leak from the GAS TANK! He said this is very unusual as the hose housed on the tank is built into the tank and this usually lasts the life of the car. How does something like this happen? No accidents, have not run over any sharp objects etc...

Sep 26, 2025

FIRERELATED

1 complaint

The contact owned a 2016 Jeep Cherokee. The contact stated that around 5AM, when parked on the driveway the day before in the evening, the contact's wife heard abnormal noise from a window and discovered the vehicle had caught on fire. As a result of the fire, two other vehicles and the contact's residence were damaged. The vehicle was unoccupied during the fire. A fire inspector informed that the fire was an electrical one near the battery and fuse panel. The fire was extinguished by the fire department with water and foam. A fire department report was filed. A police report was not filed. The vehicle was destroyed. The local dealer was not contacted. The manufacturer was not notified of the failure. The approximate failure mileage was 133,000.

Jun 30, 2025

Fire: 1

SERVICE BRAKES, HYDRAULIC,SERVICE BRAKES

1 complaint

The contact owns a 2016 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact stated that the brake pedal had to be depressed while standing almost up. In addition, the electronic brake failure warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with brake booster failure. The contact was informed that the brake booster needed to be replaced. The vehicle was repaired. In addition, the contact stated the failure had occurred three times, and the brake booster was replaced after each failure. In addition, the contact stated that on two occasions, the vehicle had to be towed to the dealer. The contact referenced NHTSA Campaign Number: 17V572000 (Service Brakes, Service Brakes, Hydraulic); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 74,407.

May 15, 2025

POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

1 complaint

Car goes into "limp mode" while driving. Will slow to a complete stop, not rev, and says "Shift to P then desired gear". All other components of car are on (battery barely a year old). Try to follow command prompt; after putting car in P, and shifting to D, it still won't rev. I was on an incline and began rolling backwards. Good thing no one was behind me at the time. Had to turn completely off. On startup, it's stuttering and takes a while to start. Turns on fine and will drive, but is physically jerking between gears. Then, the first time I have to stop for a significant time and idle, it will do it again. I follow process again and was able to record video, because I was on a back street and pulled over in time, luckily. Upon driving the next day and taking to dealer, it is still jerking. Dealer cannot replicate and shows no error codes, so they say to just keep driving and can only help if I bring in while it is happening? That is literally insane. Same thing happened a year ago, but after filling up and being on "Empty". I went to a independent mechanic then, which is why I was hopeful the dealer would have more insight into the problem. That mechanic also could not replicate. They said it could be a fuel line or pump issue and to never let gas get too low, or go through costly man hours to check the fuel line, but then it couldn't be that at all, so could still be back at square one. That time, it stopped me in a busy intersection TWICE and was far more terrifying. I decided to skip the potentially pointless and definitely expensive fuel line investigation. I decided to take it in again when it happened and followed the "don't let gas get too low" directive and had no further issues until 5/5/25.

May 08, 2025

SUSPENSION,POWER TRAIN,ELECTRICAL SYSTEM

1 complaint

My car has 123,000 done everything by book. Been report issues for over yr. Car almost got my killed by not stopping, turning, jerking on Accelerating and decelerating when shifting. All my motor mounts, transmission mount busted , messed up suspension control arm, ball joints, struts , axle, brakes all once. Drained battery. Spent 4500. Then my service shifter just came on. So back at shop. This is insane my shifter should last life time of my car. Due to the damage of that it cause a downfall of front end issues. This is well known issues of Jeep 2016 but not mine for a recall. It has cost me thousands and should not be happening at 122,000 miles . Car is at dealership again now and i have rental so not sure what that will cost. This started 2/11 not codes just could tell already filed reports with you all. My brakes lasted years , rotors was changed 2/11 hoping it helped per papers already damaged due to all this other crap. I’m very upset my car shouldn’t be having all these issues at 122,000 we are 1 car family

Dec 25, 2024

UNKNOWN OR OTHER,SERVICE BRAKES,ENGINE

1 complaint

The Vehicle stops abruptly while moving and engages emergency parking break and powers down and activating needing to be shifted into park. Vehicle then will be shifted into park and shifted back into drive but will not move until vehicle is turned off and turned back on.

Sep 26, 2024

POWER TRAIN,SUSPENSION

1 complaint

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at approximately 70 MPH, there was a loud banging sound, the vehicle swerved into the left lane, and the vehicle was safely maneuvered to the side of the road. The contact observed that the driver’s side front axle blew out. The vehicle was towed to the independent mechanic where the vehicle was repaired. The contact stated that 79 miles later, the failure recurred. The vehicle was taken to a different independent mechanic where the driver’s and passenger’s side front axles were replaced. The contact stated that 40 miles later, the failure recurred. The vehicle was towed to a different independent mechanic. The vehicle was not repaired. The vehicle was towed to a suspension specialist where the cause of the failure was not determined. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 57,576.

Apr 22, 2024

PARKING BRAKE,POWER TRAIN

1 complaint

The contact owns a 2016 Jeep Cherokee. The contact stated while driving 30 MPH and making a turn on a backroad, the vehicle stopped abruptly as the electric parking brake engaged independently. The contact stated that the vehicle went into LIMP Mode and became inoperable. The check engine warning light and the Service Transmission warning light illuminated. The contact was unable to pull to the side of the road. The contact shifted into park (P). The vehicle was towed to the residence. The manufacturer was notified of the failure and referred the contact to the dealer for a diagnostic test. The vehicle was then towed to the dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE22009 (Parking Brake). The failure mileage was approximately 103,000.

Oct 27, 2023

ELECTRICAL SYSTEM,WHEELS,ENGINE

1 complaint

Light engine on but off plus wires ? Also issue wires all of engine or other keep flasher off and on also issue tires I bought 4 tires and blade brake issue after bought dealership I have told but they rip off but issue not safety hard to explain English also feel hot in car without heat and gas fill but not show plus hot inside ..

Oct 11, 2023

POWER TRAIN,WHEELS

1 complaint

Keep makes a loud grinding noise when I turn right or left. Sounds like it’s coming from the back & underneath. Took it to a mechanic & he checked every thing. It’s not the brakes. He couldn’t figure out the problem. I’m scared to drive it. Don’t want to have the bottom fall out; which is what it sounds like is going to happen. There are recalls that sound like what the problem is but of course they aren’t for my car.

Sep 12, 2023

EXTERIOR LIGHTING,ENGINE

1 complaint

I was driving mid day today and I noticed my display on the dash had gone dim as if the headlights had turned on and the dash lights dimmed expecting it to be dark inside. I then got a ding about the auto shutoff when stopped feature not working (this has been dinging for a few years and hasn’t worked since shortly after I got the vehicle in 2018, however it’s been working the last few weeks). I was pulling into a grocery store looking for a spot when all of a sudden the car died. I lost brakes and power steering but luckily was going slow. I turned off the key, put it in park, and it turned right back on. I pulled into a spot and then noticed the engine light on. I’ve read countless forums about this exact issue. Other owners have experienced this since their Jeep was brand new. I’ve had this for 5 years without issues until lately. Prior to the is event, my car was experiencing the same issue with the display dimming. A week prior to the stall today, I was driving around 70 mph when the dash dimmed and I think went completely dark for a bit. I got a ding about the auto shutoff and another stating that 4wd was not available. I tried to turn my headlights on and off but there was nothing. I didn’t have any blinkers either. I pulled over, turned it off and back on and all was fine the rest of the hour-long drive home. I am extremely concerned about it stalling, especially if I’m turning in front of traffic at an intersection. This is not uncommon and other owners are concerned for their safety as well.

Jun 23, 2023

UNKNOWN OR OTHER,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

1 complaint

Tire and brake , bear , park brake etc less 6 month issue

May 16, 2023

STEERING,POWER TRAIN

1 complaint

I took my Jeep to get serviced on March 16, 2023 for a 'service shifter' light. This had already been replaced before and had a 2 year warranty so this was fixed however my issue now lies that last week around April 20, 2023, I got another light indicating "service 4wd". I took my car to the dealership today to be told the diagnosis was "internal PTO failure". I was quoted an insane amount to repair and was told that the part is not available as it is on BACK ORDER. After looking this information up online I see that Jeep had multiple recalls for this same issue for vehicles 2014-2017 however mine is not appearing on the recall. I called Jeep and was told there was nothing they can do and I'm extremely upset because the simple fact that the part is on back order let's me know that this is a common issue that others must be having as well yet Jeep has yet to take any action for their faulty equipment. This poses an immense danger for me because the repricautions are that if I drive my vehicle I am risking my life in that the car might come to a complete stop mid drive. Should I be in an accident I can only hope Jeep will take accountability for their ignorance and delayed responses. If Jeep is aware of PTU/PTO issues with their vehicles ALL jeeps within the 2014-2017 timeline should be eligible for this replacement under the recall and the part should be mass produced to ensure every customer gets from point A to point B safely. When driving my car home from the dealership I felt my car tug when making a sharp left turn and my car swiveled immediately thereafter. I also noticed that it is taking immense amount of effort for my car to accelerate when pressing the gas which terrifies me that it will simply come to a complete stop and jeopardize my life at any given moment. This needs to be addressed ASAP and a new recall needs to be issued to remediate this error.

Apr 28, 2023

ENGINE,FORWARD COLLISION AVOIDANCE

1 complaint

Start stop system is malfunctioning. It will go off that it is malfunctioning after I go down the hill or up the hill sometimes if it’s wet out it’ll just go off but it’s not working and the other problem I’m having is the engine oil coolant housing. cracked. I noticed A bad smell of oil, then when I parked and came out of the store a bunch of oil under my car and further inspecting with my brother who was a mechanic, but retired said it is the oil engine coolant housing. He doesn’t understand why they put plastic for that type of part. both of these problems started in January 2023

Apr 17, 2023

SUSPENSION,WHEELS,UNKNOWN OR OTHER

1 complaint

I’ve had this vehicle for a few years now and at the time of purchase the vehicle had 16,000-18,000 miles on it. It’s a 2016 and I believe I purchased the vehicle in 2019 so I’ve had it for about three years now. I didn’t really start to pay any attention to the shaking/shimmy/wobble that the vehicle has until about a year after I purchased it because at first it wasn’t nearly as noticeable as it is today and I had just upgraded from a cheap little Chevy cobalt that was a beater and the jeep was a huge upgrade and improvement from that vehicle causing me to gloss over the problem initially. The problem seems to get worse over time and regardless of me getting new tires, getting them balanced and alignments the same shaking/wobbling/shimmying persists. No issues can be determined that would cause the problem and I am told that the shaking is normal upon reaching higher speeds or that the complaint cannot be replicated. The shaking starts anytime I begin to reach speeds around 45 mph and higher and then seem to stop once reaching speeds around 65 mph . To test further I’ve reached speeds of around 80 mph and again the shaking starts once you get around 70 mph but does not stop shaking when letting off of the accelerator as it does at speeds of 65 mph and lower but instead continues to shake while both pressing the accelerator and letting off of the accelerator becoming worse if you apply the brakes. The shake seems to come from only the front wheels and is violent enough of a shake that it can be visibly witnessed and also felt by looking at the steering wheel and holding onto the steering wheel. Issue persist and has not been resolved. Tires also show uneven and irregular wear on the tread of both front wheels. Front tires need to be replaced more frequently than the rear tires. Rear tires always seem to look almost new while the front tires look as if they weren’t changed at the same time as the rear tires. Not consistent with what would be considered normal

Nov 05, 2022

POWER TRAIN,FORWARD COLLISION AVOIDANCE

1 complaint

My trailhawk service 4 wheel drive light is on and the dealership says that it is going to cost me $3500 dollars. I first took my truck to a transmission shop and they ran a diagnostic test and it came back that it was a recall for a PTU. Power transfer unit. Recall #W47 and 2ov343. But when I took it to the dealership they said I don't have any recalls on my truck. Please help me, I can't afford to pay for the work that needs to be done. And they are saying that they don't have loner cars anymore just rental cars for $40 a day. I don't have any way to get to work.

Sep 20, 2022

STEERING,SUSPENSION,POWER TRAIN

1 complaint

The Power Control Unit of the full time four drive unit is defective and has caused warning lights that made the car unsafe to drive. There is current safety recall by NHTSA 20V343 that applies to 2014-2017 jeep Cherokee that applies to my car but does not shows up on the Jeep data base. Please advise. Thank you

Jul 22, 2022

VISIBILITY

1 complaint

The contact's granddaughter owns a 2016 Jeep Cherokee. The contact stated while his granddaughter was at a stand still at a railroad crossing, the rear windshield shattered independently without impact. The contact stated he was not aware of any warning light was illuminated. The driver called the police department and filed a police report. The contact stated no one was injured nor seek medical attention. The driver was able to continue to drive to her residence. The contact spoke to the local dealer and made them aware of the failure. The contact stated an independent mechanic came to her residence and informed the rear defroster on the windshield overheated and burned the cables which caused the failure. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 69,000.

Apr 08, 2022

Fire: 1

ENGINE,FUEL/PROPULSION SYSTEM,LANE DEPARTURE

1 complaint

i was driving my son to school one day about 2 months ago maybe longer and all of a sudden out of no where the car shuts off saying low oil pressure. i changed out the sensor. thinking that would fix the problem. well that sure isnt the case. i burn a quart of oil 3rd or 4rh day of the week evey week taken it in no can find the problem. now i see there a recall say needs a pcm up date. maybe it it fix the problem. probaly not. i think jeep really needs to go over the jeep engines with a pick and comb and find these problems its scary drivong i am so affraid iam am going to be an a realy bad accident one day. my car always shutting off while driving iys not fun. its even worse when i jqve my child in the back seat and is helpless because he straped up in a car seat. part 2 if i fill my jeep up.with a full tank of gas it stalls and shuts of in the middle of traffic driving. or sitting at a stop light this happens every time i full my car up si no i dont fill it up because it like to shut off. so it getting to the point i want to set it of fire and roll it down a hill!! (kidding i would never do that!!)

Dec 21, 2021

SERVICE BRAKES, HYDRAULIC

1 complaint

The contact owns a 2016 Jeep Cherokee. The contact stated that while his daughter was approaching a stoplight, the brake pedal was depressed but failed to respond causing 3 feet stopping distance delay. The message "Service Electronic Brake System" appeared on the instrument panel and the brake warning light illuminated. The contact stated that his daughter put the vehicle in neutral and stopped the vehicle. The contact stated that as the traffic cleared, his daughter pulled into a nearby gas station and parked the vehicle. The vehicle was towed to the dealer but was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 79,000.

Jul 29, 2021

UNKNOWN OR OTHER,ENGINE,FORWARD COLLISION AVOIDANCE

1 complaint

TRANSMISSION JERKS. PARKING BRAKE COMES ON AUTOMATICALLY

Mar 12, 2021

POWER TRAIN,STRUCTURE,VISIBILITY/WIPER

1 complaint

WITHIN 7 MONTHS OF BUYING THIS CAR FROM A DEALERSHIP, THE 4WD SAYS UNAVAILABLE, THE WIPER SPRAYER BROKE WHILE I WAS DRIVING AND I HAD TO PULL OVER BECAUSE I COULDN'T SPRAY MY WINDOW ON A SNOW-MELTING, MESSY DAY. THEN THE DRIVER'S SIDE WIPER BROKE WHILE DRIVING IN TORRENT RAINS WHERE I ALMOST GOT RUN OVER BY A SEMI-TRUCK ON THE HIGHWAY FOR HAVING TO PULL OVER. THE MUD FLAPS CONTINUE TO RIP CAUSING MUD AND ICE TO BUILD UP BEHIND THE TIRES. IN 15-BELOW WEATHER, I WENT TO START MY CAR TO GO TO WORK AND WHEN I TURNED THE HEAT HIGHER THAN 4 (OUT OF 7), IT MADE A LOUD, VIBRATING SOUND UNTIL I TURNED IT BACK DOWN, SO I WAS VERY COLD ALL THE WAY TO WORK. THE NEXT DAY IT WORKED FINE. THE DAY AFTER THAT, I WENT OUT TO START MY CAR AGAIN TO GO TO WORK, IT WAS 15-BELOW STILL, AND I HAD NO HEATER BLOWER AT ALL. I HAD NO HEAT. I COULD NOT DRIVE DUE TO THAT, HAD TO HAVE MY CAR TOWED TO A SHOP, AND ENDED UP CALLING IN SICK AT WORK, WHICH JEOPARDIZED MY BRAND NEW EMPLOYEE STATUS.

Feb 21, 2021

POWER TRAIN,AIR BAGS,SERVICE BRAKES

1 complaint

SEVERAL DASHBOARD WARNING LIGHTS LIT UP AT THE SAME TIME (WITH ALARMS SOUNDING CONTINUOUSLY): CHECK ENGINE; PARKING BRAKE; SERVICE AIRBAG SYSTEM, TRACTION CONTROL OFF, SEATBELT WARNING GEAR INDICATOR LIGHTS WERE ALL ON AT THE SAME TIME: P, R, N. D AND THE MANUAL SHIFT +/- INDICATOR (ALL LIT RED) THE TRANSMISSION WOULD NOT SHIFT (OUT OF WHAT FELT LIKE 3RD GEAR) WHILE DRIVING DOWN THE FREEWAY. A FEW TIMES, THE TRANSMISSION WOULD NOT SHIFT OUT OF NEUTRAL, AND I COULD NOT GET THE CAR TO MOVE (AFTER COMING TO A STOP) ON THE OFF RAMP AND ON THE SIDE STREETS. KEY FOB WOULD NOT LOCK OR UNLOCK THE DOORS OR SET THE ALARM

Feb 11, 2021

STEERING,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

CAR HAS HAD REPETITIVE ISSUES LOSING POWER DIRECTLY AFTER A SHARP RIGHT HAND TURN. COMPLETELY LOSES POWER FOR A FEW SECONDS BUT LONG ENOUGH TO POTENTIALLY BE REAR ENDED. I HAVE HAD IT IN THE SHOP 3 TIMES AND THEY CANNOT CORRECT THE ISSUE. I HAVE BEEN DEALING WITH THIS ISSUE FOR THE LAST 30,000 MILES AND SEEMS NO HELP IS COMPING FROM THE DEALERSHIP OR MANUFACTURER. I WAS ORIGINALLY TOLD THAT IT WAS A LOW OIL ISSUE ALTHOUGH THE OIL WAS NOT LOW. THIS IS THE V6 VERSION AND DOES NOT CONSUME OIL LIKE THE 4 CYLINDER. VEHICLE HAS BEEN REFLASHED TWICE AND DEALERSHIP IS UNWILLING TO FIND SOURCE AND FIX. I HAVE ONE PARTICULAR TURN ON TO A INTERSTATE HIGHWAY I MAKE EVERY DAY AND THE VEHICLE CONSISTENTLY STALLS ON THAT TURN. IT IS A POTENTIAL FOR A SERIOUS ACCIDENT AND SHOULD BE ADDRESSED BY THE MANUFACTURER. THERE IS HUNDREDS OF COMPLAINTS ONLINE WITH THE SAME ISSUE AND YET NO RECALL OR EVEN A SERVICE BULLETIN. PLEASE PLEASE PLEASE INTERVENE BEFORE SOMEONE IS INJURED.

Oct 08, 2020

AIR BAGS,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

WAS TURNING LEFT AND VEHICLE SHUT OFF MIDTURN WAS NEARLY REAR ENDED TOOK JEEP IN SHOP DIDN'T FIX WAS STILL UNDER WARRANTY ALSO WAS DRIVING WHEN ALL JEEP INSTRUMENT WARNING LIGHTS CAME ON AND LOST ALL POWER COASTED TO A STOP RESTARTED, SHIFTING BECAME SLUGGISH MOTOR STARTED KNOCKING TOOK TO SHOP TO GET FIX SPEND OVER 2000 BUCKS TO GET FIX NOW THEY WANT 7000 BUCKS FOR ENGINE

Aug 23, 2020

UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

1 complaint

SINGLE CLICK HEARD FROM BRAKE AREA AT THE END OF BRAKING. DOESN'T HAPPEN IF YOU TURN OF STABILITY CONTROL OR PUT INTO SNOW OR SPORT MODE. DEALERSHIP CANT FIND REASON FOR LOUD CLICK. ROTORS AND PADS REPLACED, HAPPENS ABOUT 50% OF TIMES BRAKING.

Jul 13, 2020

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

MY DASH IS DISPLAYING 'SERVICE SHIFTER' AND MY LIGHTS BY MY SHIFTER ARE ALL LIT UP BESIDE THE REVERSE. IT BEGAN DOING IT ONLY IN REVERSE BUT NOW, 9 MONTHS LATER, IS DOING IT AT ANY GIVEN POINT. I DID A SCAN ON IT AND IT SAYS HAS TO DO WITH THE 'TRANSMISSION CONTROL MODULE' AND 'ELECTRONIC CONTROL MODULE'. *TR

May 20, 2020

SUSPENSION,POWER TRAIN,AIR BAGS

1 complaint

TL* THE CONTACT OWNED A 2106 JEEP CHEROKEE SPORT. THE CONTACT STATED THAT HIS WIFE WAS DRIVING AT 25 MPH WHEN THE FRONT WHEEL ON THE DRIVER'S SIDE DETACHED FROM THE VEHICLE, CAUSING THE VEHICLE TO DROP TO THE GROUND. THE VEHICLE VEERED OFF THE ROAD GRAZING A TREE UNTIL IT STOPPED. THE CONTACT STATED THE AIR BAGS DID NOT DEPLOY CAUSING THE DRIVER TO HIT THE STEERING WHEEL. THE CONTACT STATED THAT HIS WIFE SUSTAINED BRUISING ON HER CHEST, EYES, ARMS AND SUFFERED A CONCUSSION. THE DRIVER WAS UNCONSCIOUS UNTIL WAS PULLED FROM THE VEHICLE. THE DRIVER DID NOT SEEK MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE SCREEN AND IT WAS TOTALED BY THE INSURANCE COMPANY. THE MANUFACTURER WAS CONTACTED AND A CASE WAS OPENED. THE CONTACT STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V284000 (POWER TRAIN) WHICH COULD HAVE BEEN THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 44,000. *DT*JB

Apr 14, 2020

Crash: 1

Injuries: 1

ELECTRICAL SYSTEM,EQUIPMENT

1 complaint

2016 JEEP CHEROKEE. CONSUMER WRITES IN REGARDS TO DIFFICULTY WITH STOP/START FEATURE ON VEHICLE. *LD THE CONSUMER WAS ADVISED TO REPLACE BATTERY, THE VEHICLE LUNGED FORWARD WHILE ATTEMPTING TO PARK. THE CONSUMER WAS ADVISED THE SOFTWARE. NEEDED TO BE UPDATED *JS THE CONSUMER WAS CONCERNED THAT THE CABIN FILTER WAS NOT MENTIONED IN THE OWNER'S MANUAL. THE CONSUMER WAS UNAWARE THAT THE CABIN FILTER EXISTED AND WOULD NEED TO BE REPLACED. *JS

Mar 02, 2020

STEERING,VEHICLE SPEED CONTROL,SERVICE BRAKES

1 complaint

DRIVING AT NIGHT IN THE RAIN ON THE HIGHWAY 60 MPH. LOST POWER STEERING, BRAKES, FORWARD WARNING COLLISION AND OTHER CONTROLS. LOST CONTROL OF THE VEHICLE CRASH INTO THE EMBANKMENT. ALMOST ROLLED THE VEHICLE. DEALER STATED STEERING MODULAR FAILED AND REPLACED STEERING RACK AND PINON SYSTEM. DEALER STATED 12 ACTIVE COMPUTER CODES SHUT DOWN ALL OF ABOVE FUNCTIONS. DEALER STATED COMPUTER STEERING COMPUTER MODULE FAILED CAUSING STEERING AND OTHER FUNCTIONS TO FAIL.

Dec 27, 2019

Crash: 1

AIR BAGS,STRUCTURE

1 complaint

THE TWO FRONT AIRBAGS DID NOT DEPLOY. WE WAS HIT INTO A CEMENT DIVIDER ON FREEWAY WHILE GOING 65TO 70 MPH. FLIPPED ROLLED 5TO6 TIMES ON ALL SIDES OF CAR LANDED ON THE TOP AND THE FRONT AIRBAGS DID NOT DEPLOY. CAUSING INJURY TO DRIVER AND PASSENGER

Dec 16, 2019

Crash: 1

Injuries: 4

VEHICLE SPEED CONTROL,SERVICE BRAKES,ENGINE

1 complaint

ENGINE SHUT OFF WHILE VEHICLE IN MOTION WITH FOOT ON ACCELERATOR (TRAVELING ~10MPH). . LOST POWER STEERING AND BRAKES. NOTICE APPEARED ON DASHBOARD ABOUT SHIFTER. TRIED TO POWER ENGINE BACK ON TO NO AVAIL. WAITED A COUPLE OF MINUTES AND VEHICLE WAS ABLE TO START AGAIN.

Dec 07, 2019

VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

THE CAR BEGAN JERKING AS IF IN THE PROCESS OF STALLING WHILE DRIVING ON THE HIGHWAY. THEN, WHENEVER THE CAR WAS STOPPED AT A LIGHT OR ACCELERATING THE STALL LIKE JERKING WOULD OCCUR AGAIN.

Oct 29, 2019

ELECTRONIC STABILITY CONTROL (ESC),ENGINE

1 complaint

WHILE DRIVE THE POWER SHIFTER MESSAGED APPEARED, EVERY TIME I TURNED THE CAR OFF THE LIGHT WOULD GO OFF THEN WHILE DRIVING WOULD COME BACK ON EFFECTING THE WAY THE VEHICLE DROVE. TOOK TO THE DEALERSHIP REPLACE A SENSOR NOW MY ENGINE IS KNOCKING AND HARD SHIFTING. I KEPT UP ON OIL CHANGES AND OTHER MAINTENANCE THE CARE IS ONLY AT 44K FOR THE MILES.

Oct 08, 2019

STEERING,VEHICLE SPEED CONTROL

1 complaint

PURCHASED A 2016 JEEP CHEROKEE 2016 LATITUDE. HAD 70,000 MILES ON IT. TWO WEEKS INTO OWNING IT ON HARD TURNS THE BATTERY LIGHT AND DASH WOULD LIGHT UP. ON TWO OCCASIONS THE CAR WOULD BE MAKING A TURN (IN DRIVE) AND WOULD FAIL ACCELERATE OR CONTINUE IN THAT GESR CAUSES IT TO STALL INTO NEUTRAL AND THEN LOOSE STEERING CONTROL. THE CAR WOULD THEN SHAKE VIOLENTLY AND AFTER GETTING OUT OF THE WAY OF TRAFFIC IT WAS TURNED OFF. ONCE THE CAR WAS TURNED OFF THE CAR WOULD NOT START UNTIL 3 OR 4 TIMES. IMAGINE THIS HAPPENING ON THE ENTRANCE TO THE HIGH WAY. THE CAR WOULD DRIVE FOR A COUPLE MILES AND THEN STALL OUT AGAIN. NOT A SAFE CAR AND DO NOT FEEL COMFORTABLE MOVING FORWARD WITH THIS VEHICLE ESPECIALLY ST HIGH SPEEDS.

Apr 28, 2019

STEERING,POWER TRAIN,ENGINE

1 complaint

WHILE MAKING A TURN, THE VEHICLE LOST POWER IN THE BRAKES, ACCELERATOR AND STEERING WHEEL. EVERYTHING LOCKED UP WHILE I WAS GOING UPWARDS OF 25MPH. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD, BUT COMPLETELY LOST THE ABILITY TO CONTROL MY VEHICLE. THE CAR WOULD NOT FUNCTION UNTIL I TURNED IT OFF AND TRIED TO RESTART IT A FEW TIMES TAKING A COUPLE OF MINUTES. THIS HAPPENED ONCE ON THE 14TH OF MARCH AND ONCE ON THE 15TH OF MARCH. I WAS TOLD BY THE JEEP DEALERSHIP THAT THEY ARE AWARE OF THE ISSUE AND HAVE TOLD PEOPLE TO MAKE SURE TO CHECK THEIR OIL. I WAS TOLD THE DIPSTICK DOES NOT REACH THE BOTTOM OF THE OIL PAN AND ONLY GOES DOWN ABOUT HALFWAY (3 OF THE 6 TOTAL QUARTS THE PAN HOLDS). WHEN THE DIPSTICK DOES NOT "FEEL" OIL THE ENTIRE CAR ESSENTIALLY SHUTS DOWN AND LOCKS UP IN ORDER TO "PROTECT THE ENGINE" CAUSING THE DRIVER TO LOSE ALL ABILITY TO CONTROL IT. THEY MIGHT BE PROTECTING THE ENGINE FROM BURNING OIL, BUT TO LOSE FUNCTIONALITY PUTS MY LIFE IN DANGER. JEEP/CHRYSLER HAVE HAD THIS REPORTED BEFORE AS I FOUND NUMEROUS CASES OF THE SAME STORY. HOWEVER, THEY REFUSE TO DO ANYTHING ABOUT IT. I COULD HAVE BEEN IN A VERY SERIOUS ACCIDENT IF I WAS GOING FASTER THAN 27MPH OR IF I WAS NOT IN AN AREA THAT I WAS ABLE TO COAST TO THE SIDE OF THE ROAD. I WAS NOT TOLD ANY OF THIS INFORMATION WHEN I PURCHASED THE CAR

Mar 31, 2019

ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

1 complaint

STALLS FOR NO REASON EMERGENCY BREAK TURNS ON BY ITSELF WON'T ACCELERATE WHILE ORIGINALLY IN MOTION ON FREEWAY TURNS OFF WHILE TURNING ELECTRIC STABILITY CONTROL ICONS GOING BIZERK

Feb 12, 2019

POWER TRAIN,VEHICLE SPEED CONTROL,SERVICE BRAKES

1 complaint

WHEN I WAS DRIVING AT HIGHWAY, ALL THE SUDDEN SERVICE TRANSMISSION LIGHT ON AND TRANSMISSION METER WENT UP TO THE HIGHEST POINT, CAR STOPPED BY ITSELF. BESIDE STEERING, EVERYTHING ELSE STOPPED WORKING. THANK GOD, I WAS NEXT TO EMERGENCY LINE. I ONLY GOT 30 SECOND TO GET OUT HIGH SPEED TRAFFIC ROAD.

Nov 29, 2018

VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

A SERVICE SHIFTER LIGHT HAS BEEN AN ONGOING ISSUE. WE HAD IT SERVICED ONCE. WHAT HAPPENS IS THE LIGHT COMES ON AND ALL GEARS ARE LIT UP AS TO SAY YOU'RE IN ALL GEARS P,R,N,D....ETC. THE CAR AT TIMES WON'T PICK UP SPEED RIGHT AWAY AND ALSO PAUSES WHEN SHIFTING GEARS.

Nov 08, 2018

SERVICE BRAKES,ENGINE

1 complaint

SHORTLY AFTER A RIGHT TURN INTO A SHORT STEEP UPHILL SECTION OF ROAD, THE CAR JUST DIED. THERE WERE NO WARNING LIGHTS. THE DISPLAY MESSAGE SAID TO SHIFT INTO P THEN SELECT A GEAR. THE CAR HAD NO FUNCTIONALITY, IT WAS DEAD AND STARTED ROLLING BACKWARDS TOWARDS THE INTERSECTION. PUT IN PARK AND TRIED TO RESTART - CHECK ENGINE LIGHT CAME ON, AND WAS ABLE TO OPERATE FOOT BRAKE WHICH WAS ALSO UNRESPONSIVE TO THAT POINT - PANICKING THAT THE CAR WOULD ROLL ACROSS THE INTERSECTION INTO THE DITCH. CAR WOULD NOT HOWEVER START. AFTER A FEW MINUTES AND TRIES, THE CAR STARTED AND DROVE AS THOUGH NOTHING HAD HAPPENED AND NO WARNING LIGHTS ON THE DISPLAY. DROVE HOME FROM WORK AND TO THE DEALER, LIKE NOTHING HAD HAPPENED. BUT SCARED THAT THE PROBLEM MIGHT REPEAT AND DELIBERATELY TOOK BACKROADS JUST IN CASE. CAN'T IMAGINE WHAT WOULD HAPPEN IF I'D TAKEN THE INTERSTATE AND THE PROBLEM REPEATED. AFTER GETTING HOME, FOUND THEY HAD CALLED AND LEFT A MESSAGE ABOUT THERE BEING NO OIL. CALLED BACK - LONG CONVERSATION: - THEY SAID THERE WAS NO OIL ON THE DIPSTICK (SO WHY DID THE OIL LIGHT NOT COME ON?) - THEY HAD CHANGED THE OIL AND FILTER AND THE CAR WAS GOOD TO GO (REALLY?) - THEY RECOMMENDED BRINGING THE CAR BACK AFTER 1000 MILES TO CHECK OIL CONSUMPTION (SO IF THE CAR FOR WHATEVER REASON LOSES ITS OIL WILL IT REALLY BE SAFE TO DRIVE? COULD IT NOT HAPPEN THE NEXT MILE, THE 100TH MILE?) - THEY SAID THERE WAS NO EVIDENCE OF OIL LEAKS (YES, WE WOULD HAVE NOTICED OIL SPOTS ON THE FLOOR OF OUR GARAGE) - THEY SAID THERE MUST BE "INTERNAL CONSUMPTION" OF THE OIL (SO THERE SHOULD BE SMOKE COMING FROM THE EXHAUST, RIGHT? THERE WAS NOT) ..GOING AROUND IN CIRCLES. WHY DOES THE CAR STOP DEAD WHEN THE PROBLEM OCCURS. THE DEALER SAID THIS IS TO PROTECT THE CAR. WELL, THANK YOU CHRYSLER FOR CARING SO LITTLE ABOUT YOUR CUSTOMERS THAT YOU PROTECT YOUR CAR FROM DAMAGE AT THE EXPENSE OF PEOPLE.

Nov 03, 2018

UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC),ENGINE

1 complaint

OVER THE LAST 2 WEEKS, WHILE DRIVING MY JEEP HAS LOST POWER. NO WARNING LIGHT OR ANYTHING, MY JEEP JUST DIES. IT WILL SAY "SHIFT INTO P, THEN SELECT GEAR" AFTER I HAVE LOST POWER. MY LIGHTS/RADIO/BLUETOOTH ALL STILL WORK, BUT I CAN NOT BREAK NOR ACCELERATE NOR STEER. I WAS NEARLY T-BONED THIS AM, AND NEARLY REAR ENDED LAST WEEK.

Oct 02, 2018

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,STRUCTURE

1 complaint

ON JULY 18, 2018 I WENT OUTSIDE TO GET AN ITEM OUT OF BACK OF MY VEHICLE WHICH WAS STATIONARY AND I COULDN'T GET LIFTGATE TO LIFT AND I NOTICED THERE WAS SMOKE IN MY CAR, I OPENED THE DRIVERS SIDE DOOR AND SMOKE BILLOWED OUT. AFTER A FEW MINUTES, I GOT IN THE VEHICLE AND MOVED IT BACK AWAY FROM MY HOUSE AND NOTICED I HAD NO A/C, RADIO OR ANYTHING WORKING ON DASHBOARD. I LOOKED IN BACK OF VEHICLE AND IT WAS BURNT IN THE BACK LEFT CORNER OF LIFT GATE. I IMMEDIATELY CALLED MY INSURANCE COMPANY AND THEY HAD IT TOWED TO MIKE SMITH AUTO GROUP IN BEAUMONT. THE SMELL IN THE VEHICLE WAS AWFUL, A COMBINATION OF BURNT RUBBER AND PLASTIC. THERE WAS A RECALL ON THIS VEHICLE FOR BACK LEFT LIFTGATE IN 2015 OF WHICH I TOOK IT IN AND SUPPOSEDLY IT WAS REPAIRED. I ALSO IMMEDIATELY CALLED THE DEALERSHIP OF WHICH THEY WERE NO HELP AT ALL AND VERY UNCONCERNED. I TALKED TO MY INSURANCE COMPANY AND THEY SAID IF IT WAS DUE TO A RECALL I SHOULD CALL CHRYSLER CORPORATION OF WHICH I DID DAILY WITH NO RESULTS. THEY WOULD NOT LET ME TALK TO ANYONE, THEY FINALLY SENT AN INSPECTOR OF WHICH HE JUST LOOKED AT THE INSIDE OF CAR, DID NOT TAKE THE PANELS OFF OR ANYTHING AND SENT TO THE CORPORATION AND THEY SENT ME A LETTER STATING IT WAS NOT DUE TO RECALL. MY INSURANCE COMPANY SENT AN ENGINEER WHO TOOK THE PANEL OFF AND SEARCHED IT THOROUGHLY AND DETERMINED IT WAS DUE TO THE RECALL. I CANNOT GET ANY HELP ON THIS WHICH IS NOT MY FAULT. *BF *TR *TT*JB

Sep 04, 2018

Fire: 1

POWER TRAIN,SEATS,ENGINE

1 complaint

ENGINE SHUTS OFF RANDOMLY WHEN STOPPED. BACK PASSENGER SEATS RATTLE WHEN DRIVING EITHER SMITH OR BUMPY ROADS. SQUEAKING NOISE COMES FROM THE CAR WHEN THE ENGINE IS SHUT OFF.

Aug 28, 2018

STEERING,EXTERIOR LIGHTING,ENGINE

1 complaint

ON 4 SEPARATE OCCASSIONS, WHILE IN MOTION, THE CAR COMPLETELY SHUT DOWN. ON EACH STALL, EVERYTHING SHUT OFF COMPLETELY INCLUDING ALL LIGHTS DASHBOARD ETC. WHEN I ATTEMPTED TO RESTART THE CAR IN THE MIDDLE OF THE ROAD (ONCE ON THE HIGHWAY) OBSTRUCTING TRAFFIC, THE CAR WOULD NOT RESTART. ONLY AFTER WAITING 3 -5 MINUTES DID THE CAR EVENTUALLY START. TWICE I WAS ALMOST REAR ENDED.

Jul 17, 2018

WHEELS,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

2016 JEEP CHEROKEE 4X4 WON'T START. WHEN FINALLY START, IT SHUTS OFF THE AC SYSTEM. 3 TIMES THE VEHICLE WAS STATIONARY IN A PARKING LOT. THE VEHICLE SHUTS DOWN WHILE ON MY WAY TO WORK ON A BUSY STREET. THE BATTERY IS STILL NEW ACCORDING TO A A TESTER.

Jun 21, 2018

VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM

1 complaint

ON SEVERAL DIFFERENT OCCASIONS NOW, AFTER ACCELERATING FROM A COMPLETE STOP THE CAR WILL START TO ACCELERATE AND THEN IT'LL NO LONGER RESPOND TO PRESSING DOWN THE ACCELERATOR. THE ENGINE DOES NOT REV AND NO SPEED IS GAINED AS THE CAR CONTINUES TO COAST. I HAVE BEEN ABLE TO REMEDY IT BY SHIFTING INTO NEUTRAL AND BACK INTO DRIVE. NO WARNING LIGHTS OR INDICATORS APPEAR SIGNALING AN ISSUE. THIS TYPICALLY HAPPENS ON CITY STREETS AFTER EXITING THE HIGHWAY AND HAS OCCURRED WHEN GOING STRAIGHT FROM A STOP, OR WHILE MAKING A TURN AFTER A COMPLETE STOP. CAR CURRENTLY HAS LESS THAN 35,000 MILES. HAS NOT BEEN TAKEN TO ANY DEALERSHIP, SINCE THERE HAS BEEN NO INDICATION OF FAILURE.

Jun 13, 2018

STEERING,TRAILER HITCHES

1 complaint

TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE THAT WAS HITCHED TO A RECREATIONAL VEHICLE. WHILE DRIVING THE RECREATIONAL VEHICLE AT 60 MPH WITH THE JEEP IN TOW, THE CONTACT NOTICED THAT THE JEEP WAS SWAYING VIGOROUSLY. THE VEHICLE WAS TAKEN TO AN UNKNOWN JEEP DEALER (THE CONTACT WAS DRIVING ON VACATION), BUT THE FAILURE COULD NOT BE DIAGNOSED. THE CONTACT WAS INFORMED THAT IT WAS SAFE TO DRIVE THE RECREATIONAL VEHICLE WHILE TOWING THE JEEP. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 30,000. THE VIN WAS NOT AVAILABLE.

May 23, 2018

SEAT BELTS,SERVICE BRAKES

1 complaint

TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE ROLLED FORWARD AND STRUCK ANOTHER VEHICLE. THE SEAT BELT FAILED TO LOCK UP AS DESIGNED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD NOT RESEARCH THE FAILURE. THE FAILURE MILEAGE WAS 25,083.

May 18, 2018

Crash: 1

STEERING,POWER TRAIN,WHEELS

1 complaint

IN NOVEMBER 2016 I WAS DRIVING IN A 35MPH ZONE. THE CAR BEGAN TO SKIP AND JUMP FORWARD. WITHOUT WARNING THE SERVICE SHIFTER LIGHT CAME ON AND ALL MY LIGHTS FOR THE SHIFTER CAME ON (P,R,N,D). THE CAR WHICH WAS IN DRIVE IMMEDIATELY SHIFTED INTO PARK AND I LOST ALL CONTROL. THANKFULLY I WAS ABLE TO COME TO A STOP AND CALL FOR A TOW TRUCK. THE ISSUE WAS FIXED UNDER WARRANTY AND THEY SAID IT'S A DEFECT IN THE SHIFTER. THE SERVICE DEPARTMENT WAS VERY VAGUE WHEN EXPLAINING THIS TO ME. TWO WEEKS LATER I I WAS TOLD I COULD PICK UP MY CAR. FAST FORWARD TO TODAY 10/04/2017, MY CAR DID THE SAME THING. I WAS TRAVELING AT 55 MPH THIS TIME AND LOST ALL CONTROL. I HAD TO JUMP A CURB AND DRIVE ACROSS THE LAWN AND INTO THE PARKING LOT. I HAVE READ MANY ISSUES ABOUT THIS PROBLEM FROM OTHER JEEP OWNERS. WHY HASN'T A RECALL BEEN ISSUED? ESPECIALLY IF THIS IS A KNOWN ISSUE. I COULD HAVE CAUSED A LARGE ACCIDENT ESPECIALLY SINCE IT WAS DURING RUSH HOUR. SAFETY OF CONSUMER AND OTHERS ON ROAD NEED TO BE TAKEN INTO ACCOUNT.

Oct 04, 2017

SUSPENSION,SERVICE BRAKES

1 complaint

AFTER PURCHASE OF MY 2016 JEEP, WHICH HAD 8000 MILES, I BEGAN EXPERIENCING STRONG SHAKING IN THE FRONT SUSPENSION WHEN A BUMP IN THE ROAD WAS STRUCK. I TOOK THE CAR TO JEEP, DARCAR IN WALDORF MARYLAND. THEY COULD FIND NOTHING. THIS SHAKING CONTINUED SO I TOOK IT BACK. AGAIN THEY COULD FIND NOTHING. NOW MY FRONT END IS NOT ONLY JUMPING BUT SQUEALING. THIS IS MY FIRST JEEP AND AS MUCH AS I LIKE THE VEHICLE, I AM VERY DISAPPOINTED THAT A PROBLEM IS OCCURRING ALREADY. THIS OCCURRED AND GOT WORST AS I WAS DRIVING ON THE STREETS OF PENNSYLVANIA AND THE CITY OF WALDORF MARYLAND

Aug 22, 2017

POWER TRAIN,AIR BAGS

1 complaint

AIR BAGS DID NOT DEPLOY IN FRONT END COLLITION. SHIFTER LEVER SHOWS RED INDICATOR LIGHTS WHILE DRIVING IN ALL GEARS NEUTRAL , REVERSE, DRIVE, AND PARK. PULLED OFF ROAD TURNED OFF CAR THEN BACK ON LIGHTS WENT AWAY. THIS HAS HAPPENED THREE TIMES UNDER 30,000 MILES. DEALERSHIP CANNOT FIND PROBLEM

Aug 16, 2017

Crash: 1

UNKNOWN OR OTHER,SERVICE BRAKES

1 complaint

PUT JEEP IN PARK WENT IN BUILDING TO GRAB SOMETHING. CAME OUT JEEP ROLLED FORWARD INTO LOADING DOCK AT HUSBANDS JOB.

Aug 14, 2017

Crash: 1

POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC),ENGINE

1 complaint

MY 2016 JEEP CHEROKEE STARTED HAVING ISSUES. ON MY WAY HOME FROM WORK THE SERVICE TRANSMISSION MESSAGE POPPED UP ON MY DISPLAY AND ENGINE LIGHT CAME ON AND HAD ABSOLUTELY NO ACCELERATION CAPABILITY. MANAGED TO STAY WITH TRAFFIC AND PROCEED TO THE OFF RAMP TO A GAS STATION. I FOLLOWED WHAT IT'S SAID ON OWNER MANUAL: TURN OFF THE CAR AND TURN ON THE CAR WHILE ON NATURAL FOR FEW MINUTES AND THE MESSAGE WENT AWAY BUT THE ENGINE LIGHT WAS THERE FOR A WHILE AND GOT TURNED OFF IT SELF. BUT THE NEXT DAY SAME ISSUE HAPPENED AGAIN. I TOOK THE CAR TO JEEP DEALERSHIP, THEY DID NOT HAVE A TRANSMISSION SPECIALIST TO CHECK THE CAR. I HAD TO MAKE AN APPOINTMENT WITH ANOTHER DEALERSHIP, THE APPOINTMENT IS FOR TOMORROW. INTERESTING IS THE MANUAL SAYS AFTER RESETTING SHOULD NOT DRIVE THE CAR BECAUSE IT MIGHT CAUSE ENGINE PROBLEMS, AND SHOULD HAVE DEALER TO CHECK BUT THE DEALERS DON'T CHECK THE CAR RIGHT-AWAY THEY GIVE YOU APPOINTMENT FOR FEW DAYS LATER OR A WEEK LATER. I HAD THIS CAR FOR YEAR AND HALF I DRIVE 3 MILES FROM HOME TO WORK I DON'T UNDERSTAND WHY THE CAR SHOULD HAVE A TRANSMISSION PROBLEM AT THIS EARLY STAGES. I DON'T FEEL SAFE DRIVING THIS CAR. NOT HAPPY AT ALL!

Aug 08, 2017

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,VISIBILITY/WIPER

1 complaint

TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE'S SPEED SUDDENLY INCREASED TO APPROXIMATELY 30 MPH. THE DRIVER CRASHED INTO A TRAFFIC CONE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE CONTACT ALSO INDICATED THAT THE REAR WINDSHIELD WIPER SUDDENLY STOPPED OPERATING. ON SOME OCCASIONS, AFTER REMOVING THE IGNITION KEY FROM THE IGNITION SWITCH A MESSAGE INDICATING "KEY INSERTED" WOULD DISPLAY. THE VEHICLE WAS TAKEN TO HUNTINGTON JEEP IN HUNTINGTON, NEW YORK, BUT THE FAILURES COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 10,200.

Jun 22, 2017

Crash: 1

POWER TRAIN,SEATS,SERVICE BRAKES

1 complaint

PURCHASED MY 2015 JEEP CHEROKEE IN SEPTEMBER 2015 BRAND NEW WITH 19 MILES. THE CAR STARTED OFF RUNNING GREAT I LOVED IT. BY APRIL 2016, I NOTICED THE CAR BEGAN TO DRIVE DIFFERENTLY AND AT FIRST I DIDN'T THINK MUCH OF IT BUT IT GOT WORSE AND WORSE. BY OCTOBER MY CAR WAS JERKING SO BAD, STALLING SOMETIMES AND ACCELERATING SOMETIMES ON IT'S ON.I TOOK IT INTO THE DEALERSHIP AND THEY REPLACED THE TRANSMISSION WITH ONLY 11000 MILES ON THE VEHICLE. MY CAR DROVE LIKE IT ONCE USED TO UNTIL ABOUT THE END OF JANUARY 2017. THE CAR BEGAN TO ACCELERATE ON ITS OWN ONCE AGAIN JUMPING FROM 1GEAR TO 3 GEAR AND BACK. IN FEBRUARY ON MY WAY TO WORK MY SHIFTER LOCKED ON ME AND WENT COMPLETELY OUT CAUSING ME TO COME TO A COMPLETE STOP. THANK GOD IT WAS 4AM AND NO CARS WERE OUT BECAUSE I WOULD HAVE DEFINITELY BEEN IN A CAR ACCIDENT. I TOOK THE CAR TO THE DEALERSHIP AND EXPRESSED MY TROUBLES WITH THE CAR AND THEY CHANGED THE SHIFTER AND DID SOME UPDATE ON THE CAR SAYING THAT THAT'S WHY MY CAR WAS DRIVING THE WAY IT WAS. THE VERY NEXT FRIDAY AFTER GETTING MY CAR BACK FROM THEM, I ALMOST HIT THE BACK OF A CAR COMING DOWN STREET WITH A SLIGHT INCLINE AND THE VEHICLE SPED UP ON IT OWN WITHOUT ME PRESSING THE GAS FROM 25MPH TO 45MPH JUMPING FROM 2 TO 4 GEAR. THE CAR JERKED SO HARD FELT LIKE I HAD BEEN HIT BY ANOTHER CAR. I CALLED JEEP AND TOLD THEM I WAS BRINGING THE CAR BACK IT WAS NOT FIXED AND I ALMOST HAD AN ACCIDENT. WHEN THEY GOT THE VEHICLE, THEY CLAIMED WHEN THEY DROVE THE VEHICLE IT PERFORMED HOW IT WAS SUPPOSED.I HAVE BEEN HAVING NOTHING BUT TROUBLE WITH THIS CAR SINCE THEY REPLACED THE TRANSMISSION. I CALLED CHRYSTLER MYSELF TO EXPRESS MY ISSUES WITH MY CAR AND THEY PRETENDED TO CAR AT FIRST AND BARELY GOT IN TOUCH WITH ME TOWARDS THE END OF IT. FINALLY, I FOUND A LEMON LAW ATTORNEY AND I AM CURRENTLY FIGHTING THEM TO BUY THIS VEHICLE BACK. I DO NOT FEEL SAFE IN THIS CAR.

Jun 22, 2017

STRUCTURE,ENGINE

1 complaint

SALVAGE

Jun 01, 2017

Crash: 1

STRUCTURE,UNKNOWN OR OTHER,ENGINE

1 complaint

RETURNING HOME FROM 1ST OIL CHANGE SINCE PURCHASE OF VEHICLE (2016 JEEP CHEROKEE SPORT) 3 MONTHS PRIOR, OWNER NOTICED SMOKE COMING FROM HOOD IMMEDIATELY UPON PARKING VEHICLE AT RESIDENCE. AS SOON AS OWNER EXITED VEHICLE, OWNER NOTICED FLAMES COMING FROM BOTTOM OF ENGINE. OWNER CALLED 911. THREE MINUTES LATER WHEN EMERGENCY VEHICLES ARRIVED, CAR WAS ENGULFED IN FLAMES AND WAS DEEMED A TOTAL LOSS BY FIRE INVESTIGATOR AND INSURANCE COMPANY.

Apr 12, 2017

Fire: 1

POWER TRAIN,VEHICLE SPEED CONTROL,VISIBILITY/WIPER

1 complaint

SETTING CRUISE DOES NOT HOLD WITH EVEN VERY MINOR INCLINE/DECLINE NO MATTER WHAT SPEED SET IS. THE INCREASE OF SPEED DURING SET CRUISE IS ALARMING AT OVER 10+ MILES AT MEDIUM DECLINE, AND AT SOME POINT CAR TRIES TO SLOW DOWN, BUT IT IS NOT A SMOOTH TRANSITION, AS IT FEELS JERKY. I HAVE TAKEN TO LICAL JEEP DEALER, BUT THEY SAID MAYBE AFTR "COMPUTER UPDATES", IT WOULD REMEDY IT. NOT! I CAN BE ON A BOULEVARD, STREET, HIGHWAY, ETC... I HAVE ANOTHER APPOINTMENT FOR 1-13-2017 WHILE LATITUDE STILL HAS WARRANTY...NO DEALER IS ABLE TO GET VEHICLES IN QUICKLY, SO THAT ALONE SAYS A LOT ABOUT ISSUES WITH THIS MANUFACTURER.... I WOULD ADD THAT I TESTED CRUISE WITH THAT AUTOMATIC ENGINE SHUTOFF BOTH ON AND OFF TO NARROW IT DOWN, BUT THERE WAS NO DIFFERENCE... THERE IS A HUGE PROBLEM WITH DEFROSTING WINDSHIELD, TOO, WHERE THE ONLY REMEDY IS ROLLING DOWN WINDOWS, WHICH IS TERRIBLE IN FOG, RAIN, COLD WEATHER... THE OTHER ISSUE I HAVE IS THE AREA WHERE THE SIDEVIEW MIRRORS ARE: IT IS SO WIDE, IT BLOCKS AN ONCOMING CAR (ESPECIALLY ON PASSENGER SIDE), WHEN TRYING TO TURN LEFT. IT MAKES IT NEARLY IMPOSSIBLE TO SEE ROAD, TOO, AS MANY STREETS HAVE MEDIANS AND MANY DO NOT. SOME HAVE CONCRETE BIKE CURBS, AND ONE MUST PULL CAR FURTHER OUT THAN NORMAL, JUST TO AVOID RUNNING INTO SOMETHING. THIS IS TRUE FOR BOTH RIGHT OR LEFT TURNS. IF AREA IS DARK, IT IS A GUESSING GAME. THIS ALSO MAKES IT DIFFICULT TO SEE DEER IN NEIGHBORHOODS OR FREEWAYS HERE IN SAN ANTONIO, MUCH LESS OBJECTS THAT ARE THREE FEET TALL AND BELOW.

Jan 06, 2017

POWER TRAIN,ELECTRICAL SYSTEM,EQUIPMENT

1 complaint

THE UCONNECT UNIT QUIT WORKING THEREFORE NO WAY TO ADJUST RADIO, HEAT, USE, BLUETOOTH, BACKUP CAMERA STAYS ON WHEN DRIVING FRONTWARDS DOWN ROAD, ETC. CANNOT USE REGULAR KNOBS TO ADJUST. HAVE NOW BEEN WAITING ALMOST 2 WEEKS FOR A NEW RADIO TO SEE IF THAT FIXES THE PROBLEM. ALSO THUMPING NOISE IN THE RIGHT FRONT IN WHEN MAKING A TURN & GOING OVER A BUMP AT SAME TIME. BUYING A BRAND NEW VEHICLE YOU SHOULD NOT HAVE TO WORRY ABOUT PROBLEMS LIKE THIS AFTER OWNING IT FOR LESS THAN 6 MONTHS. *TR

Nov 02, 2016

STEERING,SUSPENSION,EXTERIOR LIGHTING

1 complaint

VEHICLE HAS A FRONT WOBBLE OR SHIMMY WHEN ACCELERATING FROM STOP. ON LOOSE OR SLICK PAVEMENT WOBBLE REPLICATES WHEEL SLIP AND HAS CAUSED ME TO OVER CORRECT MY STEERING AND ACCELERATION ON MULTIPLE OCCASIONS. VEHICLE STEERING WHEEL IS WRAPPED IN LEATHER. THE LEATHER IS LOOSE NEAR CENTER SPOKES OF STEERING WHEEL. FINGERS HAVE SNAGGED ON THE LOOSE LEATHER ON MULTIPLE OCCASIONS CAUSING A DANGEROUS CONTROL ISSUE. VEHICLE DELIVERED WITH NON FUNCTIONING BLIND SPOT MONITOR MIRROR ON PASSENGER SIDE AND NORMAL MIRROR ON DRIVER SIDE. ASSUMING THE PASSENGER SIDE WAS EQUIPPED WITH BLIND SPOT ASSISTANCE I WAS NEARLY IN AN INTERSTATE COLLISION DURING THE NIGHT DRIVE HOME IMMEDIATELY FOLLOWING DELIVERY.

Aug 13, 2016

ELECTRICAL SYSTEM,WHEELS,FUEL/PROPULSION SYSTEM

1 complaint

PURCHASED 2016 JEEP CHEROKEE BRAND NEW FROM SUSANVILLE AUTO CENTER AND THE CAR HAS NOW BEEN IN THE SHOP 6 TIMES AND TOWED IN THE LAST TIME. IT HAS NOW FRIED THE COIL AND THE SPARK PLUGS. IT HAS BEEN IN FOR 2 WHEEL SENSORS, THERMOSTATE REPLACEMENT AT 1500 MILE, COOLANT LEAK AT 2500 AND NOW THE COIL AND PLUG ISSUE WHILE DRIVING HOME FROM AUBURN CA OVER 200 MILES FROM HOME CAR STARTED JERKING DASH FLICKERING AND USE OVER 3/4 TANK OF GAS IN 50 MILE AND WOULD ONLY GO 45MPH AT 25K. I DRIVE FOR A LIVING AN CAN NOT AFFORD TO BE STRANDED IN THE MIDDLE OF NO WHERE AS A WOMAN. I'VE CONTACT JEEP CORP AND OF COURSE NO RESPONSE. DEALER WONT DO ANYTHING EITHER. NOW TO TRY CA LEMON LAW AND ATTORNEY GENERAL.

Aug 11, 2016

PARKING BRAKE,ELECTRICAL SYSTEM

1 complaint

TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. AFTER THE VEHICLE WAS PARKED FOR APPROXIMATELY 20 MINUTES, THE CONTACT WAS ABLE TO RESTART THE VEHICLE. ON SEVERAL OCCASIONS, THE PARKING BRAKE INDEPENDENTLY ACTIVATED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS A LOOSE WIRING HARNESS THAT NEEDED TO BE ADJUSTED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 400. THE VIN WAS NOT AVAILABLE.

Jul 20, 2016

POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM

1 complaint

FIRST OF ALL, THIS IS A BRAND NEW VEHICLE. I BOUGHT IT 6 WEEKS AGO AND IT HAS LESS THAN 3000K MILES. THE VEHICLE WAS IN MOTION AND IT SHUT DOWN/ STALLED OUT. HOW CAN A NEW VEHICLE JUST LOOSE POWER? THE DASHBOARD TOLD ME SERVICE THE TRANSMISSION. THE EMERGENCY BRAKE LIGHT CAME ON AND THE CHECK ENGINE LIGHT CAME ON. THE JEEP SAT IN THE MEDIAN OF A 4 LANE BUSY HIGHWAY JUST RUNNING. IT TOOK AN HOUR FOR ROADSIDE SERVICE TO HAVE A TOW TRUCK TO COME TO ME. MY BABY, PUPPY AND I WERE JUST STRANDED IN THE MIDDLE OF A BAD STORM. JEEP KNOWS OF THIS. THEY DON'T CARE ABOUT THEIR CONSUMERS. NOW MY LIFE IS IN DANGER WITH THIS PIECE OF CRAP. CRAP THAT COSTS ME $26K! THE TOW TRUCK DRIVER TOLD ME I WAS HIS 4TH CUSTOMER TODAY WITH THE SAME PROBLEM AS THE OTHERS WHO HAVE THIS EXACT MODEL. PLEASE DO NOT BUY! YOUR LIFE WILL BE IN JEOPARDY OR AT THE HANDS OF AN UNMERCIFUL COMPANY. THE DEALERSHIP TOLD ME THEY DIDN'T EVEN WANT IT BACK. I'M JUST STUCK!

May 03, 2016

2016 JEEP Cherokee Problems & Complaints

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