How many problems does the 2011 JEEP Compass have?

The 2011 JEEP Compass currently has 186 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2011 JEEP Compass?

The most common problems reported for the 2011 JEEP Compass are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

2011 JEEP Compass Problems

POWER TRAIN

20 complaints

I WAS DRIVING MY CAR AND STARTED TO PRESS ON THE GAS AND THE RPM WENT UP REALLY HIGH AND MY CAR WASN'T MOVING. I WAS GETTING ONTO A MAIN HIGHWAY. I HAD LOTS OF CARS BEEPING AT ME. IT WAS SCARY BECAUSE I THOUGHT I WAS GOING TO BE STUCK THERE FOREVER.

Nov 24, 2020

WHILE DRIVING THE VEHICLE IS MAGICALLY STOPPED ACCELERATING GOING 55 MPH ON A TWO LANE HIGHWAY IN THE COUNTRY. THERE ARE/WERE NO ISSUES WITH THE ENGINE AS THE CAR WOULD NOT MOVE FORWARD OR REVERSE AS I PRESSED ON THE GAS PEDAL. CREDIBLE/NATIONALLY RECOGNIZED VEHICLE REPAIR SHOP STATED THE TRANSMISSION NEEDS REPLACEMENT (123,500 MILES).

Dec 04, 2019

VEHICLE STOPS MOVING RANDOMLY AT HIGHWAY SPEEDS AND MUST BE RESTARTED TO GET IT TO MOVE. WILL BARELY ACCELERATE AND RPMS ARE EXTREMELY HIGH ST LOW SPEEDS. VEHICLE SURGES AND WON'T ACCELERATE. HORRIBLE WHINING NOISES. VEHICLE STALLS, OR WON'T MOVE WHEN TRYING TO ASCEND UP HILL OR WHEN ENTERING THE HIGHWAY. I HAVE ALMOST BEEN HIT MULTIPLE TIMES DUE TO THESE PROBLEMS. I HAVE TAKEN THIS VEHICLE TO THER MECHANIC TWICE AND HAD THE COMPUTER RUN DIAGNOSTICS. THE CAUSE OF THESE PROBLEMS IS THE AUTOMATIC TRANSMISSION. THERE ARE NUMEROUS ACCOUNTS OF THIS PROBLEM REGARDING THIS MAKE AND MODEL OF VEHICLE. THIS HAS BEEN HAPPENING FOR APPROXIMATELY 4 MONTHS.

Nov 05, 2019

LOSS OF POWER AND STEERING LOCKED. ACCELERATED AND ENGINE WOULD REV UP, BUT CAR WOULD NOT MOVE. HAD TO STOP, TURN CAR OFF, AND RESTART. THEN IT MOVED. VERY VERY SCARY TO HAVE HAPPEN WHILE DRIVING! IN TOWN DRIVING GOING ABOUT 25 MPH.

Sep 16, 2019

2011 MANUAL TRANSMISSION WITH 115K MILES. HIT A POTHOLE AND BEGAN MAKING NOISE IN ENGINE. TOOK TO REPAIR SHOP. THEY FOUND METAL FRAGMENTS IN TRANSMISSION FLUID RESERVOIR. STILL SHIFTS OK.

Apr 08, 2019

+ 15 more complaints for this component

UNKNOWN OR OTHER

13 complaints

We had our Jeep at the local mechanic for a pre winter check up. He found the rear crossmember broken and the front crossmember had holes in it due to corrosion. The vehicle has 211,000 km on it and we’ve owned since new with zero collisions or even a fender bender. Jeep had an extended warranty on these pcs but has denied our claim as 10 years have passed. In my mind this is a safety issue as the wheel assembly could physically break free causing loss of control of the vehicle. These are parts related to the structural integrity of the vehicle and not a normal wear and tear item. This vehicle has been serviced by our local journeyman mechanic licensed in Alberta. It was at our local dealership on September 15/2017 for a recall but there is no record of inspection of these crossmembers. Jeep service bulletin dated march 10/2017 states that the affected vehicles should have these parts inspected and replaced if necessary..also to add, we never received any correspondence from Jeep asking to bring the vehicle in for inspection. The vehicle has been parked for several days now as both our mechanic and myself believe it’s not safe to be on the road. I’ve gotten nowhere with the district warrant manager or their customer care line staff. I’m reaching out as I believe this is a serious issue and should be a safety recall rather than a service bulletin.

Nov 24, 2022

The contact owns a 2011 Jeep Compass. The contact requested to be removed from the recall distribution list. The local dealer and manufacturer were not contacted.

May 27, 2022

WHILE I WAS DRIVING TO WORK, THE CAR STARTED TO FEEL LIKE IT WAS GOING OVER A SPEED BUMP, IT WAS PUSHING FORWARD BUT JUST ENOUGH FOR ME TO GET OUT OF THE ROAD INTO A GAS STATION. WHEN I FINALLY STOPPED, I TURNED THE CAR OFF AND BACK ON. IT WOULD START BUT WOULD NOT MOVE. TOOK IT TO A TRANSMISSION SHOP AND THAT WHAT THEY SAID IS THE PROBLEM. I ONLY HAVE ABOUT 160K MILES AND SHOULD NOT HAVE TO REPLACE MY TRANSMISSION SO SOON!

Jan 22, 2020

I WAS JUST GIVEN AN ESTIMATE FOR A ROTTED SUBFRAME OF ABOUT 800 FOR THE PART ALONE. THIS IS A KNOWN ISSUE THAT HAS BEEN REPORTED IN SEVERAL JEEPS. I'M CONTACTING THE DEALER AS WELL. MY JEEP ALSO NEEDS TO HAVE THE REAR SUBFRAME ALSO LOOKED AT.

Nov 15, 2019

TRANSMISSION DIP STICK TUBE FOUND TO BE BROKEN WHEN MY VEHICLE WAS TAKEN IN FOR SERVICE

Oct 10, 2019

+ 8 more complaints for this component

STRUCTURE

12 complaints

The contact owns a 2011 Jeep Compass. The contact stated that while driving over a railroad track at approximately 15 MPH, the vehicle suddenly decelerated and was difficult the steer. The vehicle was later towed to the local dealer, who diagnosed that the front subframe had failed due to severe corrosion, causing damage to the engine bay, and causing the engine and transmission to lower. The subframe and front lower control arms were replaced, and the vehicle was repaired. Recently, while the vehicle was in for routine maintenance, the contact was informed that the rear subframe was corroded. The vehicle was not yet repaired. The manufacturer was not yet contacted. The failure mileage was 98,500.

Aug 07, 2025

Was told that the sub frame is bad. After looking into it, it seems to be a known issue with the jeep compass.

Jun 28, 2023

The contact owns a 2011 Jeep Compass. The contact stated while driving approximately 45 MPH, the vehicle rear end swerved to the right while driving straight. The contact stated no warning light was illuminated. The contact regained control and stopped the vehicle. The contact inspected the vehicle and noticed that the rear underside was severely rusted; causing the rear suspension to separate from the under body. The contact was able to drive to his residence. The contact had not taken the vehicle to a local dealer. The vehicle had not been diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 105,000.

Aug 04, 2022

TL* THE CONTACT OWNS A 2011 JEEP COMPASS. THE CONTACT STATED WHILE THE VEHICLE WAS BEING STATE INSPECTED, THE TECHNICIAN INFORMED HER THAT THAT THE SUB PANELS ON THE VEHICLE WERE CORRODED. THE VEHICLE WAS NOT TAKEN TO THE LOCAL DEALER. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.

Feb 11, 2021

EXTREMELY RUSTED AND CORRODED CROSSMEMEBER AND SUBFRAME RENDERING IT DANGEROUS OF FALLING APART ON THE ROAD. THE VEHICLE MADE A RATTLING SOUND UNDER THE CAR WHILE IN MOTION FROM THE STREETS TO THE EXPRESSWAY. SEEMS TO BE CORRODING AND RUSTING FROM THE INSIDE OUT.

Nov 10, 2020

+ 7 more complaints for this component

SUSPENSION

12 complaints

Please require Jeep/Stallantis to initiate a recall for all 2008-2012 Jeep Compass' impacted by excessive corrosion to the subframe and front/rear cross members due to an inadequately designed AC drain located right above the vehicle subframe. Condensation from the AC drain drips directly onto critical frame structures. Therefore, excessive and premature rusting to the front & top sides of the subframe occurs because the subframe is constantly wet with the operation of the AC, as well as during the winter months while dehumidifying the air. Of course, road salt throughout the winter in the “salt” states further exacerbates the problem. Extensive rust to the subframes have deemed the vehicles unsafe to drive despite being in otherwise good condition w/ reasonable miles. No safety/dashboard lights, warnings, or operational concerns were present indicating potential safety concerns until the driver either experienced a dangerous driving situation or failed a vehicle inspection. Jeep has known about the significant safety implications, yet failed to effectively remediate critical safety concerns. Although Jeep extended a Front and Rear Crossmember Warranty (X69 Warranty), they neglected to properly notify vehicle owners of the extension. They did not make any type of public announcement to inform or warn drivers of the critical safety issues, did not notify owners of access to free yearly inspections to monitor the subframe. Owners using independent mechanics rather than OEM Jeep dealers have not been afforded the same opportunity to access the X69 Warranty Extension & inspections. Jeep has yet to demonstrate sufficient accountability for the ongoing critical safety and security concern. Acknowledging an insufficient AC drain design and issuing a recall for the AC drain, subframe, and front/rear cross members affirm they stand behind their brand, reputation, & value passenger and vehicle safety.

Aug 17, 2023

while running errands, a woman pointed out to me that i had dropped the rear passenger side control arm. she was very concerned about me driving it. i assured her i understood. and that with a mile to drive, i would use flashers and drive slowly. the following day my Compass was brought to my mechanic. i received a phone call i never expected! the rear crossmember was rusted out, and the subframe. above that, there was nothing to bolt to! the car was scrap- and, yes, it is available for inspection. this absolutely is a safety issue. the steering became unpredictable, harder to control. i could have lost a wheel, caused an accident that could have been fatal! the disabled car should not be on the road. i did visit the dealership local to me. i carried with me a TSB dated March 2017 about this very issue. i was told my car was "old" and did i get it serviced there? unfortunately, no, i bought it used 2 years ago. there had been a 10 year warranty extension and now my car was out of warranty? i had no notification. and, even so, why would Jeep deliberately ignore all the complaints on THEIR forums? three people at that dealership knew of this problem and said there was nothing they could do. my car is a 2011, i am a risk-free driver, no accident history. the car itself is clean. there is 40,000 miles on it. the previous owner was meticulous with service calls, getting recalls fixed, oil changes etc. the car was solid when i bought it. i did not abuse, misuse, or neglect my Compass in any way. this is a defect on the manufacturer's end. the folks on your very site are detailing the same severe corrosion. the 2011 and 2012 Compasses and 2011-2012 Patriots were affected. there are forums with owners trying to get compensated, trying to bring attention to this.

May 15, 2023

The suspension has completed rusted through. My mechanic can stick his arm all of the way through. There was a recall on other VINs but not mine so far. There needs to be one since I wasn't told about this safety problem until my mechanic went to replace other parts. I was never told this through any means. Jeep needs to do better. I am now out of a car and will have to pay thousands just to get the parts fixed.

Apr 08, 2023

In 2019 my 2011 jeep compass front subframe rusted really bad which cause corrosions. I called Chrysler and advise if there was a recall on this and they told me no. I paid for the repair to get it fix, fast forward to today I took my car in for an oil change and was informed the rear subframe has now rotted and is also causing corrosion. I called Jeep and was advise the recall expired in 2021 and there is nothing they can do. Please be mindful that I was told that there was no recall on this back in 2019 when I called. It is very unsafe for me to drive with my 4 year old in the car knowing that my subframe is severely rotted which is causing corrosions. jeep was not willing to help with this recall and I think it’s insane due to it being a safety issue

Mar 14, 2023

TL* THE CONTACT OWNS A 2000 CHEVROLET ASTRO. THE CONTACT STATED THAT WHILE DRIVING 3 MPH, THE FRONT DRIVER'S SIDE LOWER CONTROL ARM AND BALL JOINT FRACTURED WITH NO WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT APPROXIMATELY A YEAR LATER THE FRONT PASSENGER SIDE LOWER CONTROL ARM AND BALL JOINT FRACTURED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND REPAIRED. THE CONTACT STATED THAT RECENTLY WHILE DRIVING, AN ABNORMAL NOISE WAS HEARD. THE VEHICLE WAS TAKEN TO SEVERAL DIFFERENT INDEPENDENT MECHANICS WHO STATED THE IDLE ARM NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE TIE ROD, IDLE ARMS, AND LINK BAR WERE REPLACED HOWEVER, THE NOISE CONTINUED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO REMEDY THE FAILURE. THE CONTACT INSPECTED THE UNDERCARRIAGE OF THE VEHICLE AND NOTICED THAT A PIECE OF SHARP METAL WAS CUTTING INTO THE BALL JOINT RUBBER BOOT. THE CONTACT FOUND AN NHTSA CAMPAIGN NUMBER: 03V328000 (SUSPENSION) ONLINE WHICH COULD BE RELATED TO THE FAILURE HOWEVER, THE VEHICLE WAS NOT INCLUDED. THE CONTACT STATED THAT HE CONTACTED BICAL CHEVROLET OF VALLEY STREAM (709 W. MERRICK RD, VALLEY STREAM, NY 11580) WHO CONFIRMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 250,000. *LN*JB*LN*JB*JB

Dec 01, 2020

+ 7 more complaints for this component

ENGINE

11 complaints

The contact owns a 2011 Jeep Compass. The contact stated while driving at various speeds, he heard an abnormal sound coming from the engine. There were no warning lights illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the engine subframe was damaged. The local dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was approximately 90,000.

Mar 02, 2022

TL* THE CONTACT OWNS A 2011 JEEP COMPASS. THE CONTACT STATED THE CHECK ENGINE LIGHT ILLUMINATED INTERMITTENTLY OVER SEVERAL MONTHS. THE VEHICLE WAS TAKEN TO (DIEHL CHRYSLER DODGE JEEP RAM FUSO OF MOON 5408 UNIVERSITY BLVD, MOON, PA 15108) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE OXYGEN (O2) SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND DIAGNOSED. THE CONTACT WAS THEN INFORMED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED WHICH WAS STILL PENDING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.

Feb 05, 2020

SEVERAL TIMES AFTER FILLING UP MY 2011 JEEP COMPASS WITH GAS, I TURN THE CAR ON AND DRIVE OFF. IN MINUTES THE STEERING LOCKS UP AND CAR STALLS. CAR IS GETTING POWER, ALL COMPONENTS ARE STILL WORKING (LIGHTS, RADIO, ETC.). I TURN CAR OFF AND RESTART AND IT SPUTTERS AND FINALLY STARTS AND IS DRIVABLE. I HAVE READ SEVERAL OTHER COMPLAINTS OF THE SAME ISSUE AND IT IS DANGEROUS DUE TO THE STEERING LOCKING UP AND THE INABILITY TO CONTROL THE CAR WHEN IT STALLS.

Jan 02, 2020

MY 2011 JEEP COMPASS FAILED INSPECTION SINCE IT NEEDS A CATALYTIC CONVERTER REPLACEMENT. WHEN I CHECKED TO SEE IF THERE WAS A RECALL, I FOUND THAT THERE WAS ONE STARTED IN MARCH OF 2019, HOWEVER, MY VIN # DOES NOT QUALIFY. SINCE I HAVE THE SAME PROBLEM AS THE RECALL, I FEEL THAT MY VEHICLE SHOULD BE ADDED AND THAT CHRYSLER SHOULD HAVE TO PAY FOR THE REPAIRS.

May 17, 2019

TL* THE CONTACT OWNS A 2011 JEEP COMPASS. WHILE DRIVING AT AN UNKNOWN SPEED, THE ENGINE COOLING SYSTEM WARNING INDICATOR ILLUMINATED. THE CONTACT SHIFTED INTO NEUTRAL AND THE HEATING SYSTEM HAD TO BE TURNED ON IN ORDER FOR THE WARNING INDICATOR TO TURN OFF. THE FAILURE RECURRED EVERY 200 MILES. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.

Jul 09, 2018

+ 6 more complaints for this component

AIR BAGS

10 complaints

FOR OVER TWO YEARS MY AIR BAG LIGHT HAS BEEN ON. I TRIED TO LOCATED THE A POSSINLE FUSE BUT FOUND THE FUSE BOX WAS MISLABLED ON THE DIAGRAM. CHECK YOU TUBE AND DIAGRAM IN MANUAL DID NOT MATCH. SO I LIVED WITH THE ISSUE BECAUSE FOR INSPECTION IT DID NOT AFFECT EMMISSIONS. NOW THAR I AM PASSING THE VEHICAL TO MY DAUGHTER I FOUND THERE WAS A RECALL ON THE AIRBAG AND SEATBELT ALONG WITH A STEERING NUT TO CHECK. I WANT THE VWHICLE TO BE SAFE FOR HER. I ALREADY PUT A LOT OF MONEY INTO THE JEEP FROM A NEW TRANSMISSION, WIRING CONCERNS LOCATED UNDER DRIVERS FRONT TIRE, TIMING BELT AND GENERAL MAINTAINANCE.

Sep 13, 2020

2011 JEEP COMPASS. CONSUMER WRITES IN REGARDS TO PARTS BEING UNAVAILABLE TO COMPLETE SAFETY RECALL ISSUED FOR VEHICLE. *LD THE CONSUMER STATED THE RECALL REPAIR EXCEEDED A REASONABLE AMOUNT OF TIME. UPDATED 09/29/2017*JS

Sep 29, 2017

TL* THE CONTACT OWNS A 2011 JEEP COMPASS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Mar 09, 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 JEEP COMPASS. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V668000 (AIR BAGS) WAS RECEIVED IN OCTOBER OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Feb 15, 2017

REGISTERED WITH DEALER REGARDING RECALL #16V-668 ON OR ABOUT 12-09-16. I UNDERSTAND THAT NO REMEDY IS AVAILABLE AS OF YET. WHY NOT, IF THIS IS A SAFETY RECALL? I AM USING THIS FORMAT TO REGISTER A COMPLAINT REGARDING THE TIMELY FULL REMEDY OF A SAFETY RECALL REGARDING MY VEHICLE. I WOULD LIKE TO BE MADE WHOLE IN THIS MATTER. I FURTHER WOULD APPRECIATE ANY REPLY FROM NHTSA IN THIS ISSUE. REPLY TO [XXX], THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Jan 19, 2017

+ 5 more complaints for this component

ELECTRICAL SYSTEM

9 complaints

The vehicle shuts off while driving at any speed. Steering locks and will not allow driver to pull over to safety.

Apr 29, 2025

HAVE BEEN EXPERIENCING ELECTRICAL ISSUES, HEADLIGHTS NOT WORKING, INTERIOR LIGHTS WORK AND THEN DONT, DASHBOARD LIGHTS WORK AND THEN DONT. HAD ENGINE LIGHT COME ON BUT WHEN I TIGHTENED GAS CAP IT WENT OFF. STARING HAVING REALLY HARD TIME UPON ACCELERATION, FELT LIKE THE ENGING WAS WORKING REALLY HARD AND THEN ENGINE LIGHT CAME ON. TOOK IT TO MY MECHANIC WHO SAID HE WAS SURE IT WAS TIPM AND WAS TRYING TO SEE IF HE COULD FIX IT WITHTOUT TOTAL REPLACEMENT. TURNS OUT ACTUATORS ARENT FIRING BECAUSE TIPM IS A TOTAL WASH AND NEEDS REPLACEMENT FOR 1100 BECAUSE ITS OUT OF WARRANTY. CAR ONLY HAS 72,000 MILES. I HEAR CHEROKEE AND DURANGO HAD RECALLS.

Feb 15, 2019

WHILE IN MOTION, I NOTED A TRANSMISSION TEMP WARNING LIGHT, AND A TRACTION CONTROL LIGHT, WHILE MY CAR WENT INTO A NEUTRAL LIKE STATE, WHICH THE MANUAL STATES IS A SAFETY MODE. DIAGNOSTICS INDICATED A COMMUNICATION ERROR, AND IT WAS INDICATED I NEEDED A NEW TIPM MODULE. I HAD THIS REPLACED AT A JEEP DEALER. AFTER REPAIR, I CONTINUED TO INTERMITTENTLY GET THE TRACTION CONTROL LIGHT, BUT WITH NO CHANGE TO VEHICLE PERFORMANCE. BACK TO SHOP, DIAGNOSIS INDICATED COMMUNICATION ERROR. WHILE IN MOTION AGAIN, CHECK ENGINE, TRANSMISSION TEMP AND TRACTION CONTROL ILLUMINATED, AND I LOST ALL POWER. BACK TO SHOP, CONTINUE TO HAVE COMMUNICATION ERROR. ALL OTHER DIAGNOSTICS ARE FINE. MECHANIC NOTED THIS IS COMMON AMONG THIS MAKE/MODEL. I PERFORMED RESEARCH AND NOTED MANY SIMILAR COMPLAINTS REGARDING TIPM MODULE. I FOUND THAT CHRYSLER HAD RECALLED SAME PART ON DURANGO AND GRAND CHEROKEE, BUT NOT OTHER MODELS. THIS IS UNACCEPTABLE AND UNSAFE. I HAVE SPENT A GREAT DEAL OF MONEY ON AN ISSUE THE MANUFACTURER IS AWARE OF. MY VEHICLE IS STILL NOT FUNCTIONAL.

May 31, 2018

HORN DOSE NOT WORK, BUT BELIEVE IT GOES DEEPER THAN JUST HORN ISSUE. I HAVE SEEN A TREND WITH THESE VEHICLES THRU NUMEROUS SOURCES SUCH AS INTERNET FORUMS ECT. BEING THAT THE HORN CAN BE CONSIDERED A SAFETY FEATURE.I THINK THE ROOT OF THE PROBLEM IS A COMPUTER, ELECTRICAL OR A FUSE BOX ISSUE. TOOK VEHICLE TO JEEP DEALER YESTERDAY TO GET FIXED, CALLED LATER THAT DAY TO PICK UP VEHICLE SAID IT WAS FIXED, GOT HOME HORN DID NOT WORK.

Dec 21, 2016

TIPM WENT BAD AND HAD TO REPLACE

Jan 26, 2016

+ 4 more complaints for this component

AIR BAGS,SEAT BELTS

5 complaints

TL* THE CONTACT OWNS A 2011 JEEP COMPASS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (AIR BAGS, SEAT BELTS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SZOTT M-59 CHRYSLER JEEP (LOCATED AT 6700 EAST HIGHLAND RD, WHITE LAKE, MICHIGAN 48383) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Aug 17, 2017

RECALL HAS NOT BEEN RESOLVED

Aug 09, 2017

TL* THE CONTACT OWNS A 2011 JEEP COMPASS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (SEAT BELTS, AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Jul 06, 2017

RECALL FOR OCCUPANT RESTRAINT CONTROLLER FAILURE WAS ANNOUNCED BY CHRYSLER OVER 2 YEARS AGO AND I RECEIVED A NOTICE IN THE MAIL OVER A YEAR AGO THAT MY 2011 JEEP COMPASS WAS INCLUDED IN THIS RECALL. THIS MEANS THAT MY SEAT BELT AND FRONT AIRBAGS MAY NOT DEPLOY IN THE CASE OF AN ACCIDENT, LEAVING ME AND MY FAMILY SUBJECT AT AN INCREASE FOR SEVERE INJURY OR FATALITY. I HAVE INQUIRED ABOUT A REPAIR AND WAS TOLD BY MY LOCAL DEALER, CAPITAL CHRYSLER, JEEP, DODGE THAT THE FIX HAD NOT BEEN RELEASED YET BUT THEY HAD SCHEDULED IT FOR A FIX OF THIS PROBLEM (4/4/17) WHILE IT WAS IN FOR ANOTHER ISSUE. THEY THEN TOLD ME THAT THE FIX HAD NOT BEEN RELEASED BY MOPAR, NOT THAT THE PARTS WERE NOT AVAILABLE. IT REQUIRES REPLACEMENT OF THE OCCUPANT RESTRAINT CONTROLLER (ORC). IS THIS A PART THAT IS NOT AVAILABLE OR IS IT A COST FACTOR FOR CHRYSLER AT MY EXPENSE? THEN, I RECEIVED ON 4/15/17 A CARD IN THE MAIL MARKED "URGENT" FROM MOPAR (COPY ATTACHED). IT INDICATED THAT I HAD NOT GOTTEN MY CAR RECALL REPAIRED AND TO CONTACT MY DEALER IMMEDIATELY TO GET MY ORC REPLACED. I CONTACTED CAPITAL AND WAS INFORMED THAT THE PART HAD NOT BEEN RELEASED YET AND THAT THE CARD HAD BEEN MAILED TO ME FROM MOPAR. I THEN CALLED MOPAR ON 4/20/17 AND WAS TOLD THERE WAS NOT A FIX YET AND THAT THEY WOULD CONTACT ME WHEN THERE WAS. THIS DOES NOT MAKE SENSE. WHY DID I RECEIVE THE CARD IN THE MAIL AND WHY IS THERE SUCH A MIX UP. NOT THAT I AM PLANNING TO BE IN AN ACCIDENT BUT THIS LACK OF SAFETY RESTRAINTS REALLY FRIGHTENS ME AND COULD HAVE CATASTROPHIC CONSEQUENCES. PLEASE INVESTIGATE THIS ISSUE. I AM ATTACHING A COPY OF THE CARD, FRONT AND BACK, THAT I RECEIVED FROM MOPAR.

Apr 21, 2017

TL* THE CONTACT OWNS A 2011 JEEP COMPASS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Dec 15, 2016

SUSPENSION,STRUCTURE

4 complaints

The rear subframe and suspension are rusted. I have been hearing a rattling sound for the past couple of weeks, especially when driving over bumps. When I took the car to my mechanic, he detected a cracking in the rear subframe/suspension due to the rust. If this would totally break it would be a substantial safety risk to myself, the driver, as well as other drivers on the road. No warning lights or messages appeared on the car to warn of this problem.

Feb 06, 2024

My mechanic reported that car's rear control arm has broken away from frame of car and is a very unsafe condition to use. No warning was given. Was found during normal inspection on mechanics lift. Manufacturer would not help during owners notification of problem but recognized the seriousness of the problem. Dealer has not been notified just my mechanic professional's recommendation.

Aug 31, 2022

The contact owns a 2011 Jeep Compass. The contact stated that upon taking her vehicle to an independent mechanic to have the wheels aligned, she was informed that the work could not be performed due to severe subframe corrosion. The vehicle was then taken to a second independent mechanic who provided the same diagnosis. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 133,000.

Jun 29, 2022

FRONT CROSSMEMBER HAD A RECALL I WAS NEVER CONTACTED AGAIN NOW THE CAR WILL NOT PASS INSPECTION

Apr 24, 2019

FUEL/PROPULSION SYSTEM

4 complaints

JEEP STALLED AFTER FILLING IT WITH GAS. STEERING WHEEL LOCKS UP, DUE TO OVERFLOW OF GAS. FIX WOULD REQUIRE REPLACING WHOLE GAS TANK AND SYSTEM.

Aug 29, 2019

AFTER EVERY SINGLE TIME I FUEL UP MY CAR, THE WHOLE CAR SPUTTERS. I HAVE TAKEN MY CAR IN AND HAD MY OIL CHANGED AND RECEIVED A TUNE UP. LAST WEEK, AFTER HAVING ALL OF THIS WORK DONE, I GO TO FILL UP MY TANK, I TURN THE CAR ON IT SPUTTERS AS I ACCELERATE OUT OF THE GAS STATION, THEN I PULLED OUT ONTO A VERY BUSY STREET TO DRIVE HOME AND NOT EVEN A QUARTER MILE DOWN THE ROAD MY CAR STALLS OUT, POWER STEERING IS LOST, AND I ALMOST GET HIT FROM ON COMING TRAFFIC DUR TO ME LOSING CONTROL OF THE VEHICLE. I PUT THE CAR IN PARK AND TURN THE CAR BACK ON AND IT SEEMS FINE. AGAIN THIS ISSUE ONLY HAPPENS IMMEDIATELY AFTER GETTING GAS. THIS ISSUE IS APPARENTLY WELL KNOWN BUT THERE IS NO RECALL OUT YET. HERE IS A LINK TO OTHER PEOPLE HAVING THE EXACT SAME PROBLEM AS ME: "BUCKING AFTER I FILL UP WITH GAS. - CARGURUS" HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T29898_DS631498

Aug 01, 2019

STALLED AFTER FILLING UP WITH GAS. THE MECHANIC WAS NOT SURE WHAT THE PROBLEM WAS BUT AFTER FIXING WHAT THEY THOUGHT IT MAY BE. $500 DOLLARS LATTER. IT IS STILL STALLED AFTER I FILLED UP. VERY SCARY CROSSING 4 LANE'S OF TRAFFIC AFTER YOUR CAR STALLED, STARTS RIGHT BACK, THEN STALLED AGAIN. NOW THEY ARE TELL IT MAY BE IN THE GAS TANK. I DON'T HAVE MONEY FOR ALL THE GUESSING. SOMETHING NEEDS TO BE DONE!

Jan 29, 2019

TL* THE CONTACT OWNS A 2011 JEEP COMPASS. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE ON THEIR INITIAL VISIT, BUT THE SECOND TIME THE FUEL INJECTION SYSTEM WAS REPLACED. THE REMEDY FAILED TO CORRECT THE PROBLEM AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 12,000 AND THE CURRENT MILEAGE WAS 30,000.

Feb 15, 2013

SEATS

3 complaints

The vehicle pulls when I’m driving it and the transmission over heats if I go over 80 and turns off.

Aug 25, 2025

Headrest clips broke and popped out

Aug 15, 2023

TL* THE CONTACT OWNS A 2011 JEEP COMPASS. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT STATED THAT THE DRIVER SIDE HEAD REST SEPARATED. THE HEAD REST STRUCK THE CONTACT'S NECK AND HEAD, CAUSING THE CONTACT TO SUFFER A DISLOCATED NECK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEAD REST PLASTIC BASE SEPARATED DUE TO DEFECTIVE PLASTIC. THE HEAD REST WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 74,519.

Jun 15, 2015

Injuries: 1

STEERING,SUSPENSION,UNKNOWN OR OTHER

3 complaints

Rust thru/failure of the front cross member subframe. I noticed a clicking/rubing sound coming from the front of my 2011 Jeep Compass. Over several days it got worse. I took the car to the same dealership that I bought the car from new and was told it was a rust thru on the subframe and that the car was not safe to drive. At this point there were NO warning lights or other indication that the front end was approaching a catastrophic failure. I contacted Jeep and was told that a special 10 year extended warranty had expired in 2022. The dealer offered no help in covering the cost either. I was never informed about the extended warranty, or I would have had the car checked. The thing that really makes me mad is the rust thru occurred on only one side because the A/C drain was routed so it dripped condensation onto the frame on that side. I have the subframe and have included pictures.

Jul 06, 2024

Front subframe rusted out due to salt corrosion and as Kentucky is not listed as a Salt belt state the recall notice went unsent and the consumer was not advised nor were service locations.

May 18, 2023

THE SUBFRAME OR K-FRAME OF THE VEHICLE IS ROTTED OUT AND THE SWAY BARS BROKE AWAY FROM THE VEHICLE. CAUSE POPPING AND CRACKING WHEN DRIVING (IN MOTION).

Nov 20, 2017

STEERING

3 complaints

THERE IS A POPPING NOISE IN MY STEERING COLUMN, WHEN TURNING THE WHEEL WILL LOCK UP AND THEN THERE IS A POPPING NOISE.

Sep 07, 2019

3 TIMES NOW OVER A 9 MONTH SPAN WHILE IN A TURN THE STEERING WHEEL HAS LOCKED UP AN UNABLE TO BE MOVED, YOU HAVE TO SLAM BRAKES IN ORDER TO STOP AND HOPE NO BODY IS IN FRONT OF YOU .

Aug 22, 2019

WIFE WAS DRIVING ON THE HIGHWAY WHEN CAR STARTED TO SWERVE FROM SIDE TO SIDE AND THE BRAKES LOCKED. SHE SMASHED INTO THE BARRIER AND WHOLE CAR WAS TOTALLED. DON'T EVEN KNOW HOW WE CAN GET COMPENSATION FOR THIS. *DT*JB

Jan 14, 2019

Crash: 1

ENGINE AND ENGINE COOLING

3 complaints

TL* THE CONTACT OWNS A 2011 JEEP COMPASS. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO GLOBAL AUTO MALL (LOCATED AT 1099 RT. 22 WEST, NORTH PLAINFIELD, NJ 0706, (866) 233-6719) WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 117,000. *BF *TR *BF

Jul 02, 2019

I OWN A 2011 JEEP COMPASS FOR 2 WEEKS WHEN I STOPPED AT A STOP SIGN, STOPPED AND TOOK OFF. ONCE I TOOK OFF THE JEEP ENGINE JUST STOPPED. I COULDN'T TELL IT UNTIL I TRIED TO TURN AND HAD NO CONTROL! THE DEALERSHIP SAID THE ENGINE NEEDED AN UPDATE CODE, THAT THEY DON'T HAVE YET FOR THE 2.4L ENGINE. SO NOW I HAVE A CAR WITH LESS THAN 2600 MILES ON IT IN THE SHOP THAT WE CAN'T DRIVE. WHY WOULD THEY SELL A CAR THAT SHUTS OFF FOR NO REASON AND THEY KNOW ABOUT IT? I HAVE 2 SMALL CHILDREN THANK GOD THEY WERE NOT IN THE CAR WITH ME. NOW WE ARE IN A RENTAL. THANKS JEEP. *KB

Aug 18, 2011

I HAVE A 2011 JEEP COMPASS,BROUGHT IT IN MAY,LESS THAN (1) MONTH IT HAS CUT OFF ON ME. THE FIRST TIME I MAKE A RIGHT TURN AND TRUCK CUT OFF,SECOND TIME IM AT RED LIGHT IT CUT OFF,THIRD TIME I STOP AT RED LIGHT ,CHANGE TO GREEN GOT READ TO TAKE OFF TRUCK HAD CUT OFF.IT BEEN IN SHOP ,DEALER COULDN'T FIND ANYTIME WRONG ,SECOND TIME THEY SAID IT IS CODE IN KEY. NOW IT CUT OFF AGAIN. IM SCARE FOR MY SAFETY THERE NO WARNING ,YOU NEVER KNOW WHEN IT GOING TO CUT OFF. PLEASE HELP THERE IS SOMETHING WRONG WITH THIS JEEP. *TR

Jul 02, 2011

VEHICLE SPEED CONTROL

3 complaints

THE CAR WENT INTO LYMPH MODE WHILE DRIVING ON THE HIGHWAY. IT WAS VERY DANGEROUS. THE CAR WAS STILL RUNNING AND ON, BUT WOULDN'T ACCELERATE. AFTER RESEARCHING ONLINE, THIS HAS HAPPENED TO MULTIPLE PEOPLE. IT IS A PROBLEM IN THE TRANSMISSION. EVEN IF THE TRANSMISSION IS REPLACED, THIS WILL HAPPEN AGAIN. IT IS A MALFUNCTION IN THE ENGINE THAT CAUSES THIS. JEEP KNOWS ABOUT THE PROBLEM AND HAS NOT RECALLED OR ATTEMPTED TO CORRECT THE ISSUE. LIVES COULD BE LOST. PLEASE DEMAND THEY RECALL AND PAY FOR THE PROBLEM.

Feb 27, 2019

WHEN I DRIVE THE CAR DOWN THE ROAD THE EIC EMBLEM COMES ON AND THAN I START LOOSING SPEED FROM THE ACCELERATOR. IT STARTS SLOWING DOWN AND THAN IT WON'T GO AFTER THAT. HAVE TO PULL OVER OFF THE ROAD AND TURN CAR OFF.

Nov 13, 2015

TL* THE CONTACT OWNS A 2011 JEEP COMPASS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE UNEXPECTEDLY INCREASED ACCELERATION. THE BRAKE PEDAL WAS ENGAGED REPEATEDLY UNTIL THE VEHICLE CAME TO A STOP. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 34,151.

Feb 07, 2014

POWER TRAIN,VEHICLE SPEED CONTROL

3 complaints

WHEN DRIVING VEHICLE WOULD LOSE POWER AND COULD NOT ACCELERATE. WHILE ON RT 90, MASSACHUSETTS TURNPIKE I HAD TO GET ACROSS TRAFFIC TO CRAWL OFF HIGHWAY TO GARAGE. THEY LOOKED AT IT AND SAID WEREN'T SURE, PERHAPS TRANSMISSION. AFTER A WHILE WHEN I RESTARTED WAS ABLE TO CRAWL HOME ON LOCAL ROADS. IT SEEMED BETTER UNTIL ANOTHER TIME ON RT 91 I WAS IN DANGEROUS SITUATION WHEN AUTO STARTED SLOWING DOWN AND WOULD NOT ACCELERATE AND I WAS ALMOST HIS BY TRACTOR TRAILER TRUCK. LUCKILY I CRAWLED BACK HOME AGAIN. IT WAS VERY DANGEROUS SITUATION. FEW DAYS LATER I WAS GOING TO TAKE TO GARAGE AND IN MIDDLE ROAD IT STOPPED AND WOULD NO LONGER DRIVE AT ALL. IT SAT IN MIDDLE STREET UNTIL I HAD IT TOWED TO REPAIR. THEY COULD HELP AT MY USUAL REPAIR GARAGE AND I HAD TO HAVE TOWED AGAIN TO JEEP DEALERSHIP WHERE THEY INFORMED ME TRANSMISSION WAS BLOWN AND IT WOULD COST ALMOST $6500 TO REPLACE TRANSMISSION, THROTTLE BODY AND MANIVERTER. MY SISTER HAD A 2015 JEEP THAT HAD SAME PROBLEM YEAR AFTER SHE BOUGHT AND SHE WAS ALSO IN DANGEROUS SITUATIONS ON HIGHWAY SAME AS MINE. HERS WAS RECALLED. MY CAR IS ONLY 8 YEARS OLD AND THIS KIND OF REPAIR IS OUTRAGEOUS. I HAVE HAD IT TOWED 3 TIMES AND CANNOT MOVE IT AT ALL. IT SEEMS TO HAVE MESSED UP CRUISE CONTROL WHICH FEW MONTHS PREVIOUSLY STOPPED WORKING BEFORE TRANSMISSION QUIT ALL TOGETHER. RESEARCH HAS SHOWED ME THIS IS A CHRONIC AND DANGEROUS PROBLEM WITH JEEP VEHICLES AS MECHANICS HAVE ALSO INFORMED ME. THIS HAD BEEN ONGOING PROBLEM FOR SOME MONTHS UNTIL IT STOPPED DRIVING AT ALL. JEEP NEEDS TO RECALL THESE DANGEROUS VEHICLES. I HAVE STATEMENT FROM LIA JEEP OF NORTHAMPTON, MA STATING NECESSARY REPAIRS BUT MY PRINTER IS NOT WORKING SO I CANNOT UPLOAD.

Feb 13, 2019

I WAS DRIVING THE CAR IN THE FREEWAY ABOUT 70MPH . OUT OF NO WHERE CAR CAN NOT BE ACCELERATED AND LOST ALL POWER. I WAS LUCKY THAT TRAFFIC WAS NOT BAD OTHERWISE I WOULD HAVE GOT OTHER AND MYSELF HURT. CALL JEEP CUSTOMER SERVICE AND THEY ADVISED ME TO PULL OVER AND PUT THE CAR IN NEUTRAL FOR 15-20 MINUTES TO LET THE TRANSMISSION "COOL OFF" AND TO TRY IT AGAIN. TO MY SURPRISED IT WORK. HOWEVER ABOUT AN HOUR LATER SAME THING HAPPEN. I TAKE THE CAR TO MY MECHANIC AND HE ADVISE ME TO GET RID OF THE CAR, HE TOLD ME THAT JEEP KNOWS WELL THAT THIS CARS ARE TRANSMISSION ARE OVERHEATING AND LOSING ALL POWER BUT THEY REFUSE TO MAKE A RECALL AND FIX THE ISSUE. I CAN NOT EXPRESS TO YOU GUYS HOW SCARY IS TO BE DRIVING AND KNOWN THAT AT ANY MINUTES YOUR CAR CAN LOSE ALL POWER AND YOU WILL BE HIT OR KILL. I URGE YOU GUYS TO TAKE THIS INTO CONSIDERATION AND HELP ME AND OTHERS THAT ARE DRIVING THIS CARS TO HAVE JEEP FIX THEM. I CALL JEEP CUSTOMER SERVICE AND ASKED THEM WHY THEY HAVE NOT DONE ANYTHING TO RESOLVE THIS ISSUE, I WAS TOLD THAT ALL SHE CAN DO WAS "DOCUMENT" MY CONCERNS BUT THAT WAS ALL SHE CAN DO. I AM VERY UPSET KNOWING THAT EVEN IF I SPEND THE MONEY TO PUT A NEW TRANSMISSION THIS ISSUE WILL NOT GO AWAY SINCE ALL THIS TRANSMISSIONS ARE DEFECTIVE. PLEASE MAKE JEEP BE RESPONSIBLE FOR THIS MATTER AND HAVE THEM RECALL ALL THE CARS THAT ARE AFFECTED BY THIS ISSUE. OTHERWISE THE PUBLIC IS AT RISK TO HAVE MAYOR ACCIDENTS AND DEATHS. THANK YOU.

Aug 20, 2018

(AMONG OTHER PROBLEMS), THIS 2011 JEEP COMPASS HAS TRANSMISSION DIFFICULTIES. ON MULTIPLE OCCASIONS THE AUTOMATIC TRANSMISSION HAS FAILED TO SHIFT FROM GEAR TO GEAR WITHOUT MANUAL ASSISTANCE. IT WILL WHINE AND STRAIN AND JUST NOT CHANGE, EVEN AS THE RPM CLIMB SKY HIGH, IT WILL NOT SHIFT WITHOUT ASSISTANCE. THIS FAILURE WAS FIRST DOCUMENTED ON 6/19/11 BUT THERE WERE MULTIPLE FAILURE BEFORE THIS DATE. THE SYSTEM FAILURE HAS RESULTED IN A REDUCTION OF POWER TO SUCH EXTENT THAT IT IS DIFFICULT TO SAFELY MERGE INTO A LANE OF TRAFFIC. DURING SUCH EPISODES THE ACCELERATOR COULD BE PRESSED TO THE FLOOR AND THE MAXIMUM SPEED WOULD NOT EXCEED 20 OR 25 MILES PER HOUR. THIS VEHICLE (WHICH HAS OTHER PROBLEMS) IS CONSIDERED TO BE UNSAFE. I AM PRESENTLY WAITING FOR A COMPANY "INVESTIGATOR" TO ACCESS THESE PROBLEMS. *KB

Jul 21, 2011

SEAT BELTS

3 complaints

TL* THE CONTACT OWNS A 2011 JEEP COMPASS. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V668000 (SEAT BELTS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Jul 27, 2017

S61/NHTSA 16V-668 OCCUPANT RESTRAINT CONTROLLER - THERE WAS AN ACCIDENT ABOUT 1 YEAR PRIOR TO THIS RECALL AND THE SAFETY BELTS DIDN'T RESTRAIN PROPERLY, AS BOTH DRIVER AND PASSENGER WERE INJURED AND AFTER 19 MONTHS LATER ARE STILL BEING TREATED FOR INJURIES. THE SEAT BELT LIGHT INDICATOR WOULDN'T GO OFF WHEN NO SEAT BELT WAS ON EVEN AT SPEEDS OF 40+ MILES. THE VEHICLE WAS TAKEN BACK TO DEALERSHIP FOR A FIX AND WAS TOLD THEY COULDN'T FIND SUCH AN ISSUE. IT MALFUNCTIONS PERIODICALLY AND WILL NOT GO OFF AS TO NO SEAT BELT ON WHEN GOING 40+MILES OR LIGHT WILL COME ON BUT DINGING NOISE OR SOMETIMES NOTHING WILL COME ON. THERE HAS EVEN BEEN A FEW TIMES WHEN THE LIGHT COMES ON WHEN BOTH DRIVER AND PASSENGER BELTS ARE ON AND SECURE. CHRYSLER ISSUED A RECALL WITH NO FIX YET, BUT WILL NOT ISSUE RENTAL OR LOANER CARS AS THEIR IS NO SAFETY ISSUE??? .I WANT TO SAY ALL THE ISSUES STARTED ABOUT A YEAR AFTER I BOUGHT THE CAR, FIRST WITH THE VEHICLE LOCKING ME OUT OF THE CAR.THE SECURITY SYSTEM SEIZED AND I COULDN'T START MY CAR OR ANYTHING AND IT HAD TO BE TOWED AT ABOUT 9,000 MILES. THIS CAR WAS BOUGHT BRAND NEW. FILED ANOTHER COMPLAINT ON THE DRIVE TRAIN FOR THIS VEHICLE - I HAVE HAD MANY ISSUES WITH THIS VEHICLE. THE DEALERSHIP DIDN'T SEEM TO CARE AT ALL. THEY WOULD CONTINUE TO TELL ME THE DIDN'T SEE ANYTHING WRONG. I DON'T HAVE THE EXACT DATE WITH ME - IT WAS THE END OF SEPTEMBER BEGINNING OF OCTOBER IN 2015, RIGHT AFTER THE CAR ACCIDENT. I BROUGHT IT BACK AFTER I HAD RECEIVED IT BACK FROM THE FIXES TO CAR AFTER THE ACCIDENT AND DEALERSHIP SAID THEY CHECKED EVERYTHING AND ALL IS FINE. IT ISN'T FINE AND I STILL CONTINUE TO HAVE ISSUES WITH IT. IT HAPPENS PERIODICALLY AND IT IS WHEN THE CAR IS MOVING.

May 01, 2017

Crash: 1

Injuries: 2

2011 JEEP COMPASS, A RENTAL VEHICLE. THE FRONT RIGHT SEAT SAFETY BELT, WHILE APPEARING TO BE BUCKLED, WAS NOT SECURELY FASTENED. WHEN THE VEHICLE CAME TO A SUDDEN STOP, THE BELT UNBUCKLED ALLOWING THE PASSENGER TO MOVE FORWARD TOWARDS THE DASHBOARD. NO INJURIES RESULTED FROM THE INCIDENT. UPON INVESTIGATION IT WAS APPARENT THAT THE OUTER PLASTIC CASING OF THE BUCKLE RECEPTACLE WAS NOT IN THE CORRECT POSITION. THIS PIECE WAS MOVED BY HAND INTO THE CORRECT POSITION, AND THE BELT THEN APPARENTLY OPERATED APPROPRIATELY FOR THE REMAINDER OF THE RENTAL PERIOD. *KB

Jul 18, 2011

FUEL SYSTEM, GASOLINE,ENGINE

2 complaints

The contact owns a 2011 Jeep Compass. The contact stated while driving 30 MPH after refueling, the vehicle stalled. The vehicle was restarted and worked as designed; however, the failure recurred while driving after refueling. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 64,000.

Nov 14, 2024

The contact's son owns a 2011 Jeep Compass. The contact stated while his son was exiting the parking lot and driving approximately 15-25 MPH, the vehicle inadvertently stalled and the steering wheel locked-up. The contact did not know whether there were warning lights illuminated. The contact's son was able to veer to the side of the road. The contact stated his son was able to restart the vehicle and drove to his destination. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact stated that the failure reoccurred while driving. The contact's son was able to restart the vehicle and drove to the dealer. The dealer diagnosed that the roll over bent valve in the fuel tank was not closing properly leaking fuel into the EVAP system causing the vehicle to stall and lock the steering wheel. The vehicle was repaired. The manufacturer was made aware of the failure and referred the contact to NHTSA for assistance. A case was opened. The approximate failure mileage was 105,000.

Aug 13, 2021

UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

2 complaints

CUANDO ESTOY CON EL VEHICULO EN MARCHA SUBEN LAS REVOLUCIONES DEL VEHICULO ESTE DIMINUYE LA VELOCIDAD CORRIENDO, LO CUAL PODRIA OCACIONAR UN ACCIDENTE

Jun 11, 2024

After 4 years of driving my 2011 Jeep Compass and hitting 95,000 miles on it, I noticed that there were problems with filling up my tank and my car stalling. If I don't stop the gas pump myself, a few seconds after pulling out of the gas station my car would stall and idle until my engine would just shut off and my wheel and break would lock. This happened while entering a highway, going into a busy intersection, and trying to get out of large mall space. In all of these settings, I was inches away from a car crash. I have brought this up to multiple mechanics who have never heard of this problem and weren't sure what to do. After doing my own research I realized that this is a common Chrysler/Jeep issue with models made between 2005-2015 models. There are no warning lamps, messages, or any signals that my car is going to stall and idle. I could not imagine a larger safety risk to myself, my passengers, and all of the drivers around me. Last week after filling up my tank and intentionally not filling it up all the way, I thought I was safe to drive home but I was wrong. As I was crossing the intersection five-way traffic, my car began to stall as a semi-truck was heading right into me. Thankfully, I shut my engine off and quickly turned it back on to move out of the middle of the road.

Jun 11, 2022

STEERING,ENGINE,FUEL/PROPULSION SYSTEM

2 complaints

I WAS DRIVING DOWN THE ROAD ON ROUTE 73 IN CINNAMINSON NJ AT 930 PM WITH MY 15 YEAR OLD DAUGHTER. ALL OF A SUDDEN, WITHOUT WARNING - THE ENGINE SHUT OFF AND MY CAR HAD ZERO POWER. THE POWER STEERING WAS LOCKED UP AND WE ALMOST GOT REAR ENDED BY A HUGE TRUCK. IT WAS TERRIFYING. I CALLED ROAD SIDE ASSISTANCE AND HAD TO WAIT IN A DARK CAR WITH NO HEAT. THIS IS HORRIBLE

Mar 10, 2021

FILLED THE 2011 JEEP COMPASS WITH GAS AND PULLED OUT OF GAS STATION. TWO SECONDS LATER MY CAR COMPLETELY SHUT OFF AND THE STEERING WHEEL LOCKED UP. I MANAGED TO GET IT PARTIALLY TO THE SIDE OF THE ROAD BY LETTING IT ROLL AND BRAKE, BUT CARS BEHIND ME WERE NOT PREPARED FOR THIS AND 3 CARS SWERVED OUT OF THE WAY AT THE LAST MINUTES BEFORE SLAMMING INTO ME.

May 26, 2018

STRUCTURE,UNKNOWN OR OTHER

2 complaints

I GOT A RECALL FOR A RUSTED SUB FRAME, FRONT AND BACK IN WHICH ONE HAS A HOLE FROM RUST. I TAKE IT TO COURTESYS IN ALTOONA, PA. THE GUY EARNIE TELLSME THERE WILL BE PARTS SURROUNDING THE SUBFRAME NOT INCLUDED WITH THE RECALL THAT MUST BE PAID FOR OUT OF POCKET. I THINK EVERYTHING TO FIX MY CAR SHOULD BE COVERED. THEY SAW A WOMAN COMING! PISSES ME OFF TO NO END.

Aug 10, 2020

I STARTED UP MY VEHICLE AND THE ETC LIGHT CAME ON, LET ME REMIND YOU THAT IT'S BEEN GOING ON AND OFF EVERY DAY, WELL, I PUT THE CAR IN DRIVE AND AS SOON AS I LET OFF THE BRAKE, MY CAR ACCELERATED TO 4 RPM'S AND I HIT THE BACK END OF A FAMILY FRIEND WHO WAS PARKED IN THE DRIVE WAY. I HAD THE BODY/MECHANIC SHOP TAKE A LOOK AT IT WHILE REPAIRING THE BODY, AND THEY HAD NO FOR SURE ANSWER. I HAVE HAD 5 DIFFERENT MECHANICS LOOK AT IT AND HAD MY CODES RAN MORE THAN ONCE. IT'S RIDICULOUS. THE ETC LIGHT IS ON CONSTANTLY. IT'S ALL A MATTER WHICH DAY ITS GOING TO ACCELERATE ON ITS OWN AND WHICH DAY ITS GOING TO LOSE POWER. THIS IS RIDICULOUS. I HAVE CALLED CHRYSLER MULTIPLY TIMES. MY ARGUMENT IS THE FACT THAT IT ISN'T SOMETHING THAT I HAVE DONE TO THE CAR. WHAT IF SOMETHING WAS TO HAPPEN AND IT CAME ON WHEN I WAS AT A TRAFFIC LIGHT, SOMEBODY IS WALKING ACROSS THE ROAD AND MY CAR ACCELERATES. THAT FAMILY IS GOING TO SUE ME AND MY INSURANCE AND MY INSURANCE IS GOING TO SUE CHRYSLER. IT'S SO PATHETIC, IT COSTS ALMOST $100 JUST FOR THEM TO TELL ME WHAT'S WRONG. THEN, LORD KNOWS HOW MUCH IT WILL TAKE TO ACTUALLY FIX THE PROBLEM. WE HAVE ALREADY SPENT ALMOST $500 TRYING TO FIX THE PROBLEM OURSELVES AND THAT OBVIOUSLY ISN'T WORKING. I HOPE THAT THEY'RE ARE OTHERS WHO ARE EXPERIENCING THIS PROBLEM SO WE CAN GET IT FIXED WHICH IT WHAT SHOULD'VE BEEN DONE A LONG TIME AGO. THERE ARE PLENTY OF COMPLAINTS ONLINE AND NONE OF WHICH HAVE FOUND A FIX TO THE PROBLEM. MY CAR NOW HAS 114,000 MILES ON IT AND I STILL HAVE 4 YEARS LEFT TO PAY ON IT. AND QUITE FRANKLY, DUE TO THIS ISSUE I WILL PROBABLY NEVER BUY ANOTHER JEEP AGAIN, CHRYSLER AS A MATER OF FACT. I HOPE NOBODY HAS GOTTEN HURT THOUGH! THANKS! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JB *TR

Sep 04, 2015

Crash: 1

ELECTRONIC STABILITY CONTROL (ESC)

2 complaints

ABS, TRACTION CONTROL, AND 4X4! CAME ON WHEN I STARTED THE CAR. DROVE OUT OF WORK'S DRIVEWAY STOP AT SIGN THEN ACCELARATE DOWN A STEEP WINDING HILL AND MY CAR WAS ACCELERATING BY ITESELF..RPMS WENT FROM 3 TO 4 AND I WAS NOT PRESSING THE GAS PEDDLE..I PULLED OVER BECAUSE THE CAR DIDNT WANT TO STOP..ABS FELT LIKE IT CAME ON AND FELT LIKE NO BRAKES..LUCKILY IT DID STOP WITH PUMPING AND DIDNT FLIP OVER INTO THE HUGE DRAIN DITCH. WE HAVENT EVEN HAD THIS CAR A YEAR AND WE ALREADY HAD TO SPEND OVER 1 GRAND IN THE FIRST 3 MONTHS FOR THE RELAY..IN WHICH THERE IS NOT EVEN A PART TO REPLACE IT..GUESS I EITHER QUITE WORKING AND LIVE ON THE STREETS OR TAKE MY CHANCES EVERY DAY DRIVING THE DEATH TRAPS THAT WE ARE PAYING THOUSANDS FOR..AND IT SEEMS THESE HAVE ALL BEEN KNOWN ISSUES ..

Aug 19, 2019

DRY, HOT SURFACE ON HIGHWAY. IN CONSTRUCTION MOVING THROUGH STOP AND GO AS TWO MAJOR ROUTES WERE MERGING. APPROACHED AREA GOING UNDER A OVERPASS, SLIGHT DOWNWARD AND SWEEPING LEFT CURVE. SPEED WAS APPROXIMATELY 20 MPH OFF AND ON DUE TO HEAVY TRAFFIC FLOW. GENTLY DEPRESSED BRAKE TO SLOW THEN WENT TO GENTLY ACCELERATE AND CAR JUST QUIT, HAD NO ACCELERATION. LOOKED AT INSTRUMENT PANEL AND ESC LIGHT IS ON. BE PUT HAZARDS ON, PUT CAR IN NEUTRAL AND RESTARTED. EVERYTHING WENT BACK TO NORMAL. TRULY TERRIFYING AS THERE WOULD BE NO WAY FOR A TOW TO EVEN GET TO ME OR FOR ME TO GET OUT OF THE CAR! I WAS AGAINST LEFT SIDE WALL, ON A CURVE, UNDER A BRIDGE IN A HEAVY TRAFFIC CONSTRUCTION ZONE IN CLEVELAND! DEALERSHIP WILL CHARGE ME $115 JUST TO LOOK AT IT. READING UP I FIND THERE WILL NOT EVEN BE A CODE SO WHY BOTHER. THIS ISSUE IS DANGEROUS!

Jul 13, 2019

POWER TRAIN,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)

2 complaints

MY CAR IS GOING INTO LIMP MODE WHILE DRIVING, GOING DOWN REALLY QUICKLY BASICALLY. WHILE DRIVING ON INTERSTATE CAR DECIDED TO GO INTO LOW SPEED TWICE NO ALMOST CAUSING A REAR-ENDED COLLISION THANKFULLY DRIVER BEHIND WAS PAYING ATTENTION AND I ONLY RECEIVED ROAD RAGE FROM DRIVER. IT SHOOK MY WIFE UP SO MUCH SHE WAS HOME FOR TWO DAYS WITH XTRA ANXIETY MEDICATION. SINCE THAT INCIDENT CAR COMES AND GOES IN LIMP MODE, SO NOW THE CAR SITS MY WIFE IS TERRIFIED TO DRIVE IT. I KNOW RECALL ON OTHER JEEP MODELS, I FEEL THIS TOO SHOULD BE RECALLED.

Oct 17, 2018

VEHICLE DASH RED LIGHTNING AND STABILITY CONTROL LIGHTS TURNED ON WITH WARNING CHIME UPON BRAKING AT THE TRAFFIC LIGHT ON THE FREEWAY OFF RAMP WHILE EXITING INTERSTATE 10. THIS WAS ACCOMPANIED WITH ROUGH ENGINE IDLE AND LACK OF POWER FOR ACCELERATING. TURNING THE ENGINE OFF FOR A MINUTE AND RESTARTING SEEMS TO CLEAR THESE WARNING LIGHTS AND VEHICLE OPERATES NORMALLY. VEHICLE WAS TOWED TO NEAREST CHRYSLER SERVICE CENTER WITH DIAGNOSTICS COMPLETED AND THE MASS FLOW SENSOR REPLACED. ISSUE OCCURRED AGAIN THE FOLLOWING WEEK. I DROVE THE VEHICLE TO THE SAME CHRYSLER SERVICE CENTER WITHOUT SHUTTING OFF THE ENGINE SO THAT THE SERVICE TECHNICIAN COULD READ THE ERROR CODES AND OBSERVE/DOCUMENT THE WARNING LIGHTS LIT IN THE DASH. A THIRD VISIT TO THE SAME SERVICE CENTER RESULTED IN THE REPLACEMENT OF THE POWERTRAIN CONTROL MODULE WHICH WAS COVERED UNDER EXTENDED WARRANTY. ISSUE OCCURRED AGAIN WITHIN TWO WEEKS AFTER THE MOST RECENT SERVICE VISIT. I HAD MENTIONED TO THE SERVICE ADVISOR THAT I HAD ONE INCIDENT PRIOR TO THE INITIAL EVENT FOR THIS ISSUE OF BRAKING HARD WHICH MOST LIKELY ENGAGED THE ABS-ANTI-LOCK BRAKING SYSTEM. THE SERVICE ADVISOR DID NOT SEEM TO BELIEVE THERE MIGHT BE A CONNECTION BETWEEN THIS INCIDENT AND THIS ISSUE. THIS ISSUE OCCURS SEVERAL TIMES EACH WEEK AND ONLY UPON STOPPING AFTER EXITING THE FREEWAY. VEHICLE OPERATES NORMALLY DURING STREET DRIVING WITH NO PROBLEMS. WHEN THIS ISSUE DOES OCCUR, PULLING INTO A NEARBY GAS STATION AND SHUTTING OFF THE ENGINE SEEMS TO RESET EVERYTHING WITH THE VEHICLE OPERATING NORMALLY AFTER RESTARTING THE ENGINE. I HAVE BEEN DEALING WITH THIS UNRESOLVED ISSUE WITH CHRYSLER FOR APPROXIMATELY 4 MONTHS. *TR

Apr 11, 2015

SERVICE BRAKES

2 complaints

THE READ SHOE BRAKES CONTINUOUS NOISE IN THE BRAKES. JEEP PAID FOR REPLACEMENT OF DRUMS AND PADS. ONLY RESOLUTION BY CAR DEALERSHIP TO GO IN REVERSE TO REMOVE THE NOISE.

May 27, 2018

TL* THE CONTACT OWNS A 2011 JEEP COMPASS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE FAILED TO COME TO A COMPLETE STOP UNTIL AFTER SEVERAL ATTEMPTS. THE FAILURE OCCURRED CONTINUOUSLY WHEN DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THREE DIFFERENT AUTHORIZED DEALERS WHO STATED THE FRONT BRAKE PADS AND ROTORS WOULD NEED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 31,000.

Nov 26, 2012

STEERING,ENGINE

2 complaints

FIRST TIME THIS HAPPENED, I REFUELED MY VEHICLE ALL THE WAY TO FULL. I DROVE OFF AND GOT ON THE HIGHWAY ON-RAMP, WHILE I WAS ACCELERATING, THE CAR SHUT OFF, LOCKED UP THE STEERING AND THE ENGINE SHUT OFF WHILE THE CAR WAS STILL IN DRIVE, AND THE KEY WAS STILL IN THE IGNITION. I QUICKLY STOPPED THE CAR, PUT IT IN PARK AND RESTARTED THE CAR, GOT ON THE HIGHWAY AND THE INCIDENT DIDN'T OCCUR AGAIN. A FEW WEEKS LATER, THE SAME THING HAPPENED. I REFUELED UNTIL THE TANK WAS FULL, DROVE ABOUT 100 YARDS, AND THE CAR SHUT OFF WHILE STILL IN DRIVE WITH KEYS IN IGNITION AND THE STEERING LOCKED UP WHILE I WAS GOING AROUND A SHARP TURN. I COULD HAVE DIED IF ANOTHER CAR CAME AROUND THE TURN AT THAT TIME. I RESTARTED THE CAR AND THE SAME THING HAPPENED AGAIN WITHIN 50 FEET. AFTER THAT, RESTARTING IT A SECOND TIME I WAS ABLE TO DRIVE THE CAR WITHOUT IT HAPPENING AGAIN. SCARED TO REFILL THE CAR AGAIN. DURING EACH INCIDENT, NO WARNING LIGHTS OR INDICATION CAME UP ON THE DASHBOARD, THERE WAS NO WAY TO TELL WHAT WAS HAPPENING.

Aug 31, 2017

IT STARTS WITH THE STEERING WHEEL IS LOOSE AND AT FIRST WE HAD NO IDEA WHAT WAS GOING ON. THIS ISSUE I HAVE WITH MY JEEP COMPASS 4X2 YEAR 2011, IS THE SAME EXACT RECALL ON THE JEEP WRANGLER STATED BELOW: I CALLED CHRYSLER GROUP LLC, 800-247-9753 TODAY SEPT. 14 2014. I SPOKE WITH THE RECALL DEPT. THEY SAID THE COMPASS, AT THIS TIME DOES NOT HAVE THIS RECALL. ONLY THE WRANGLER BELOW, WHICH HAS THE SAME EXACT ISSUE AS I DO. SO, I HAVE TO TOW TRUCK MY JEEP TOMORROW MORNING, TO MY LOCAL JEEP DEALERSHIP, SERVICE DEPT AND PAY OUT OF POCKET. CHRYSLER RECALL DEPT SAID KEEP MY RECEIPTS IF MORE PPL COMPLAIN THEN THERE MAY BE A RECALL JUST LIKE THE WRANGLER HAS BELOW. THIS IS EXACTLY WHAT HAPPENED TO ME>>>>> BUT THIS IS WRANGLER, NOT MY JEEP COMPASS. PER THE WRANGLER RECALL SOLUTION: (WRANGLERS WITH 3.6-LITER V-6 ENGINES, CHRYSLER SAYS A POWER STEERING FLUID LINE CAN WEAR A HOLE IN THE TRANSMISSION OIL COOLER LINE. THE SUVS CAN LEAK FLUID, DAMAGING AUTOMATIC TRANSMISSIONS. DEALERS WILL INSPECT THE LINES FOR FREE AND REPLACE THEM OR INSTALL A PROTECTIVE SLEEVE. THE RECALL BEGINS IN JULY 2013.) IT'S ALSO RECALLING 221,000 JEEP WRANGLERS WORLDWIDE FROM 2012 AND 2013 TO FIX TRANSMISSION FLUID LEAKS, ACCORDING TO DOCUMENTS POSTED THURSDAY ON THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION WEBSITE. I AM FRUSTRATED BECAUSE MY 3 YEAR WARRANTY JUST ENDED LAST MONTH AUG. 2014. I RESEARCHED ON THE INTERNET AND READ A LOT OF OTHER PEOPLE ENCOUNTERING THE SAME ISSUE. *TR

Sep 14, 2014

TIRES

2 complaints

2011 JEEP COMPASS. CONSUMER WRITES IN REGARDS TO TIRE PRESSURE MONITORING SYSTEM RECORDS LOW PRESSURE INCORRECTLY. *SMD

Oct 20, 2016

THE TIRE PRESSURE MONITORS ARE SENDING FALSE INFORMATION TO THE COMPUTER. DEALER IS NOT ABLE TO FIND PROBLEM OR CORRECT. IT IS A SAFETY ISSUE BECAUSE IT IS GIVING FALSE INFORMATION TO THE DRIVER AND HE/SHE MAY BE DRIVING WITH A TIRE THAT IS NOT PROPERLY INFLATED. *TR

Jul 14, 2014

ENGINE AND ENGINE COOLING,POWER TRAIN

2 complaints

OUTSIDE TEMPERATURE 102, DRIVING POSTED SPEED LIMIT OF 75 MPH. AFTER 1 1/2 HOURS WARNING LIGHT CAME ON SAYING TRANSMISSION FLUID OVERHEATED, THE SPEED AUTOMATICALLY DROPPED TO 55 MPH. I PULLED TO THE SIDE OF THE INTERSTATE AND ENGINE STALLED. AFTER 30 MINUTES ENGINE STARTED. TOOK TO JEEP DEALERSHIP AND THEY SAID COMMON PROBLEM AND THEY COULD REPAIR IT FOR $1,000. I SAID THE VEHICLE IS UNDER WARRANTY. THEY SAID NOT COVERED UNDER WARRANTY. THEY ADVISED I DRIVE IN THE MIDDLE OF THE NIGHT AND MAKE FREQUENT STOPS TO AVOID THE PROBLEM. THIS HAS HAPPENED 5 TIMES. I HAVE FOUND MULTIPLE COMPLAINTS OF THE SAME NATURE ONLINE. I DO NOT UNDERSTAND WHY THIS HAS NOT BEEN A RECALL. IT IS A SEVERE SAFETY PROBLEM. I AM NOT YOUNG, FEMALE AND A WIDOW, I DO NOT FEEL SAFE DRIVING THIS CAR IN THE MIDDLE OF THE NIGHT. I CARE FOR MY ELDERLY PARENTS AND DRIVE 500 MILES IN ARIZONA EVERY OTHER WEEK TO BE AT THEIR HOME. MY SAFETY IS AT RISK. PLEASE CONSIDER OPENING AN INVESTIGATION RELATING TO THIS PROBLEM. *TR

Sep 16, 2014

THE PROBLEM VEHICLE IS A 2011 FWD JEEP COMPASS. ON 5/31/11 WITHIN THE FIRST 10 (TEN) MILES OF OWNERSHIP THE VEHICLE STALLED OUT ON ME WHILE STROPPED AT A TRAFFIC LIGHT. I PUT THE VEHICLE IN PARK AND WAS ABLE TO RESTART IT WITHOUT ANY DIFFICULTY. ON 6/19/11 (WHILE IN MOTION), WITHOUT ANY ADVANCE INDICATION OF A PROBLEM THE VEHICLE TOTALLY LOST POWER. I PUT IT IN NEUTRAL AND WAS ABLE TO ROLL IT OUT OF TRAFFIC AND INTO A TURN LANE. THE VEHICLE STRUGGLED TO RESTART BUT DID AFTER A COUPLE OF TRIES, A "CHECK ENGINE" LIGHT CAME ON AND REMAINED ON FOR APPROXIMATELY 30 MILES. AFTER WEEKS, I AM STILL WAITING FOR AN "INSPECTOR" TO EXAMINE THE VEHICLE. *KB

Jul 21, 2011

POWER TRAIN,VEHICLE SPEED CONTROL,SERVICE BRAKES

1 complaint

speedometer doesn't work, ABS, Brakes, engine and traction light keeps on. THE SHIFT LEVER CHANGES BY ITSELF FROM D TO M while driving. ABS module has to be replaced at my cost when other 2011 jeep compass have a recall F 50 for the same issue.

Nov 26, 2024

SUSPENSION,WHEELS

1 complaint

2011 Jeep Compass with 62,000 miles on it the subframes rod about the wheel almost fell off the arm that holds the wheel fell off the rear frame and that could have caused the real big accident accident would have lost control of the vehicle and they told and dealership told me that the warranty expired 2 years ago it was a 10-year extension on it so they did not do it it's because they used cheap metal and they know they did but they will not fix it I just fixed the rear subframe and all parts going to it and all bolts cost me 1500 dollars I do not think that's fair I hope you look into it because they are robbing people thank you I hope you can do something about it and I can get reimbursed and have my front one fixed too because that is rotted out too I just don't have the money to do both

Sep 09, 2023

STEERING,WHEELS

1 complaint

Front wheel assembly with broken connection to frame which was caused by a rusted out frame that mechanic said make vehicle extremly dangerous to drive. Front Wheels buckled outward. Can't drive car any more.

Sep 03, 2023

SUSPENSION,UNKNOWN OR OTHER

1 complaint

Was told by service center that car was not safe to drive

Jun 01, 2023

SUSPENSION,STRUCTURE,UNKNOWN OR OTHER

1 complaint

-The vehicles front subframe failed to support the vehicles stability, structure, weight, and momentum, during normal driving ,braking, acceleration from a stop, etc. -The corroded and complete 'rusted thru metal' subframe is available for visual/safety inspection, and photo's are attached. - Safety was severely compromised while driving, as the "Subframe to main channel frame" fastening bolt was sheared and broken off while driving, causing the vehicle to veer, without control, due to the engine weight and front end suspension/components shifting out of position. - Independent service centers and auto- mechanic statements in multiple car safety forums have indicated similar situations have occurred, and could be fatal at highway speeds/conditions. - The vehicle is scheduled for dealership inspection and consultation for further use, and/or repair. -No warning lights were initiated at time of this issue. Steering wheel vibration, and loss of steering control occurred.

Apr 19, 2022

STEERING,STRUCTURE,ENGINE

1 complaint

Wife was driving her jeep when she started to veer to the left. went to turn to steering to get straight when it wasn't responding a lot of slack in the steering. called a tow truck when the tow truck lifted noticed the cradle/sub frame was broken. she was on a country road when it happened. If this was on a highway or interstate there would have been major collision resulting in death. there was no warning when it broke it just broke. after doing some research into why it would break the air conditioning hose to the water to drain was running on the sub frame which rusted and eventually break, the break shifted the engine about a foot and dropped about 10 inches Since she didn't hit anything or no property damage there was no police involved. I have reached out to chrysler with the issue with no response. My family was in danger due to a poor design that could of been avoided and what I read she wasn't the only one.

Nov 14, 2021

SUSPENSION,SERVICE BRAKES, AIR

1 complaint

The contact owns a 2011 Jeep Compass. The contact stated that an abnormal squeaking noise would emit from the brakes as the 4-wheel drive and tire pressure warning lights appeared on the instrument panel. The contact had taken the vehicle to an independent mechanic who discovered severe corrosion was on the entire subframe, but mostly on the front end of the vehicle. The mechanic replaced the rear passenger’s side rotor; he also informed her that the vehicle was unsafe to drive due to the corrosion. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 129,000.

Nov 03, 2021

UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE

1 complaint

The crossmember- engine cradle that hold the engine in place. I heard a noise and took it to my mechanic he took pictures of the crossmember showing that it is rusted through showing holes. Took it in to a jeep dealer to have it diganosed, they confirmed that it is unsafe to drive as the engine can actually fall out. I contacted chrysler and they said that there was an extension of the warranty on this part that expired a month ago. They sent me to Mopar parts to see if they would pay for the repair. After days they rejected the claim. Now this car is 10 years old however it only has 48000 miles which is less than 5000 miles a year. I bought the car bran new. So it all rusted through on a car with only the 48000 miles. At best this should have been a recall. But at least customers owning this car should have been notified about this warranty extension so they could have had it checked and reparied before some one is killed driving a car that the engine could fall out on the road. Now Mopar is refusing to cover the cost of fixing it because the warranty extension expired a month and a half ago . Even though they know there is a problem with it. I feel that I need some help in making Mopar or Chrysler pay to have this work completed. I also have had to replace the 4 wheel drive as that went bad along with replacing the rear axles as they also rusted.

Jul 29, 2021

SERVICE BRAKES,ENGINE

1 complaint

The contact owns a 2011 Jeep Compass. The contact stated while driving 20 mph, the vehicle went into limp mode and would not exceed 25 mph. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with the brake switch, camshaft sensor, catalytic converter, and the crankshaft sensor needing to be replaced. The vehicle was repaired however, the failure persisted. The contact took the vehicle back to the dealer a month later where it was diagnosed with the throttle body and the brake switch needing to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 90,317.

Jun 02, 2021

STRUCTURE,SERVICE BRAKES

1 complaint

TL* THE CONTACT OWNS A 2011 JEEP COMPASS. THE CONTACT STATED THAT WHILE HER DAUGHTER WAS DRIVING 55 MPH, THE BRAKE WARNING LIGHT ILLUMINATED. THE VEHICLE INDEPENDENTLY DECELERATED TO 30 MPH. THE CONTACT'S DAUGHTER CONTINUED DRIVING WITHOUT FURTHER ISSUE. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO INSPECTED THE VEHICLE AND STATED THAT THE FRONT AND REAR K-FRAME WAS SEVERELY RUSTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

Apr 05, 2021

STEERING,SUSPENSION,EXTERIOR LIGHTING

1 complaint

MY WIFE AND I NOTICED ALOT OF HARD BANGING IN THE REAR AND FRONT OF VEHICLE , AT THE SPEED OF IDLING OUT OF OUR PARKING. CROSSING ANY RAIL SERVICE NO MATTER HOW NEW AND WE'LL BUILT THE LOUD BANGS IN THE FRONT AND REAR ARE THERE AT EVEN THE SLOWEST OF SPEEDS. I HAVE CRAWLED AROUND UNDER OUR JEEP BEST I CAN , THE FRONT MEMBER AND REAR ARE BEYOND ROTTED, I CAN ONLY GET PICTURES OF THE REAR DAMAGE BUT THE FRONT IS HORRIBLE ALSO..

Mar 21, 2021

VEHICLE SPEED CONTROL,VISIBILITY/WIPER

1 complaint

WIPERS GO OFF WHEN MAKING A TURN AND/OR TURNING SIGNAL LIGHT ON. VEHICLE RANDOMLY GETS ENGINE LIGHT ON COLD DAYS (NEW ENGLAND WINTERS). THE JEEP WILL JOLT WHEN TRYING TO ACCELERATE OR STALL FOR A MOMENT BEFORE BEING ABLE TO ACCELERATE WHEN STOPPED (AT A LIGHT FOR EXAMPLE) AND SOME NIGHTS THE JEEP WILL NOT ACCELERATE EVEN WHEN PUSHING DOWN ON THE ACCELERATE AND NO "REVVING" SOUND OCCURS AS THOUGH THE CAR DOES NOT REGISTER THAT IT NEEDS TO ACCELERATE AND ACCELERATION SLOWLY INCREASES TO NO MORE THAN 25-30 MPH AND STALLS AT AN INCLINE. NO LIGHT COMES ON WHEN ACCELERATING ISSUES OCCUR. WHEN ACCELERATING ISSUES OCCUR, THEY TEN TO OCCUR INNER CITY RATHER THAN HIGHWAY.

Nov 28, 2020

SEATS,VISIBILITY/WIPER

1 complaint

TH E COVERAGE OF THE SEATS BELT IS EXPOSED. THAT IS IN THE TWO FRONTS SEATS. THE MIRROR OF THE WINDSHIELDS WERE TAKEN OFF PARTLY AND/ OR TOTALITY BROKEN.

Jan 13, 2020

POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE

1 complaint

TROUBLE WITH TRANSMISSION SHIFTING AND LIGHTS STOP WORKING AT TIMES.

Aug 21, 2019

VEHICLE SPEED CONTROL,ENGINE

1 complaint

JUST PURCHASED THIS CAR. IT HAS 73,000 MILES. DRIVING IN 100 DEGREE TEMPS GOING 75-80 AND TRANSMISSION GREEN LIGHT COMES ON. SOUNDS LIKE IT CAN'T CHANGE GEARS. I EXPERIENCED A TOTAL LOSS OF ACCELERATION.

Aug 15, 2019

ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

ENGINE LIGHT, TRACTION LIGHT AND FLASHING LIGHTNING BOLT LIGHT CAME ON WHILE DRIVING AND VEHICLE WOULDN'T EXCEED 30 MPH. OCCURRENCE FIRST HAPPENED WHEN TURNING OUT OF A DRIVEWAY. I CONSTANTLY HAVE TO SHUT DOWN/RESTART VEHICLE IN THE MIDDLE OF TRAFFIC, AT TIMES, TO GET BACK TO BEING ABLE TO ACCELERATE NORMALLY, OTHERWISE, IF ABLE, I WILL PULL OVER TO THE SIDE OF THE ROAD AND PLACE THE CAR IN PARK TO SEE IF THERE ARE ANY CHANGES. LIGHTS WILL RANDOMLY COME ON AND DRASTICALLY ALTER ABILITY TO OPERATE VEHICLE. OTHER OCCURRENCES APPEARED WHILST WAITING IDLE IN LINE AT A DRIVE THRU, DRIVING DOWN CITY STREETS--STOP SIGN TO STOP SIGN, DRIVING OVER ROAD IMPERFECTIONS LIKE BUMPS OR POTHOLES, EVEN SAFETY SPEED HUMPS. FROM MY OWN RESEARCH ONLINE, I BELIEVE I HAVE AN IDEA TO WHAT THE CAUSE OF THIS ISSUE IS. DUE TO THE FLASHING LIGHTNING BOLT SIGNAL, IT SEEMS THAT THE ELECTRONIC THROTTLE BODY HAS FAILED.

Jul 11, 2019

STEERING,SERVICE BRAKES,ENGINE

1 complaint

DID NOT KNOW THAT WAS A RECALL ON THECATALYTIC CONVERTER THEY FIX IT THEY HAD THE PART IN IM WOUDERING ABOUT THE ANTILOCK BRAKES BECAUSE MY BRAKE LIGHT COMES ON AND THE ADS LIGHT BECAUSE COURTESY DODGEJEEP RAM IN CONYERS GA IS CHARGING ME ABOUT 800.00 HUNDRED DOLLARS PLUS 190.00 FOR A BATTERY I CAN'T AFFORD THAT. MY CAR WAS ON A CITY STREET WHEN THE BRAKE LIGHT AND ABS LIGHT CAME ON I THOUGHT THE BRAKE FLUILD WAS LOW COURTESY DODGE SAID THAT IT WAS READY BEFORE I COULD DRIVE THE JEEP OFF THE LOT THE BRAKE LIGHT CAME BACK ON. THEN THEY SAID IT WAS THE BATTERY, NOW THEY TELLING ME ANTILOCK BRAKES. I CANNOT AFFORD TO PAY 1,190.00 DOLLARS.

May 31, 2019

UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM

1 complaint

THE ETC LIGHT COMES ON AND THE VEHICLE WON'T GO WHEN STEPPING ON THE GAS. THE ENGINE CUTS OFF IN THE MIDDLE OF DRIVING. SOME DAYS IT STARTS SOME DAYS IT DOESN'T. REPLACED THE RELAY SWITCHES TWICE AND THE ETC. NEITHER SEEMS TO HELP. I DRIVE A HIGHWAY TO WORK EVERYDAY AND I PRAY THAT IF IT ACTS UP, I CAN FIND A PLACE TO PULL OVER

May 02, 2019

POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

THE VEHICLE WENT IN TO LIMP MODE CAUSING NO ACCELERATION, NO POWER. THE CAR IS NOW STICKING IN LOW GEAR. THIS IS ON GOING AND COSTLY. AND ABOVE ALL DANGEROUS WHEN THE VEHICLE DECIDES NOT TO WORK ON THE INTERSTATE. CHRYSLER KNOWS ABOUT THIS AND CONTINUES TO IGNORE ISSUE AND THROWS COST BACK ON CONSUMER. ALSO, DOES NOT GIVE ANY CODES TO FIND OUT WHAT'S GOING ON WITH JEEP.

Apr 05, 2019

ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

FILLED TANK AND CAR STALLED WHILE DRIVING AWAY THREE TIMES (AFTER DRIVING A SHORT DISTANCE) CALLED FOR A TOW AND TAKEN TO MECHANIC WHERE THEY COULDN'T IDENTIFY THE PROBLEM. THEN AGAIN, APPROXIMATELY THREE MONTHS LATER, STALLED AFTER FILLING THE GAS TANK WHILE MAKING A LEFT OUT OF THE GAS STATION ACROSS TRAFFIC. QUICKLY RESTARTED THE CAR, IT BUCKED AS THOUGH ABOUT TO STALL AFTER ANOTHER 3/4 MILE, AND THEN RAN FINE. LARGEST CONCERN IS DIRECTLY AFTER FILL UP, BUT THERE IS FREQUENTLY A BUCK/HESITATION WHEN ACCELERATING AS WELL.

Jan 18, 2019

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY/WIPER

1 complaint

WE (MY HUSBAND AND I) WERE DRIVING DOWN THE FREEWAY TO WORK AT 7:00AM WHEN IT IS STILL DARK OUTSIDE, WHEN ALL THE LIGHTS SHUT OFF (HEADLIGHTS, DASH LIGHTS AND THE HAZARDS WOULD NOT WORK). THE WINDSHIELD WIPERS THEN SHUT OFF AND IT WAS RAINING OUTSIDE. WE HAD THE JEEP TOWED HOME. I THEN DID SOME RESEARCH AND FOUND THAT ONE OF THE COMPLAINTS THAT COMPASS OWNERS HAVE IS THE TIPM WILL GO OUT AND CAUSE SOME SERIOUS PROBLEMS WITH THE WHOLE VEHICLE. I HAD TO HAVE IT FIXED AT THE DEALERSHIP FOR $651.00 BECAUSE IT IS A DEALER SPECIFIC PART. I DON'T UNDERSTAND WHY THIS PART HAS NOT BEEN RECALLED IN THE COMPASS WHEN IT HAS BEEN RECALLED FOR THE GRAND CHEROKEE, WRANGLER AND DURANGO. THIS COULD HAVE CAUSED A HORRIBLE ACCIDENT IF MY HUSBAND WASN'T SO QUICK TO GET THE JEEP OFF THE ROAD AND GET US OUT OF THE WAY OF TRAFFIC.

Dec 03, 2018

POWER TRAIN,ELECTRICAL SYSTEM

1 complaint

THE COMPASS DOWN SHIFTED ON IT'S ON AND WOULD NOT GO. DOORS LOCKED AND UNLOCK ALONE. WHEN CAR DOWN SHIFTED OR SLOWED DOWN BY ITSELF WAS NEARLY REAR-ENDED ON INTERSTATE 10. THINKING IT WAS TRANSMISSION OIL, HAD IT CHANGED AND FILTER CHANGE. NOPE PROBLEM CONTINUES. ALMOST REAR-ENDED AGAIN. THIS VEHICLE IS NOT SAFE WHEN IT HAS A MIND OF ITS OWN. THEY RECALLED TIPM MODULE OTHER MAKES OF JEEP BUT NOT ON THE COMPASS, WHEN READING CAR COMPLAINTS FROM COMPASS OWNER'S THEY HAVE THE SAME PROBLEM THE OTHER JEEP MODELS EXPERIENCED. PLEASE HELP GET THIS VEHICLES TIPM MODULE RECALLED FOR THE SAFETY OF THE DRIVER'S AND THOSE DRIVING AROUND THEM. IF WE DO GET REAR-ENDED BEFORE THIS IS REMEDIED, I GUARANTEE THERE WILL BE A LAWSUIT AGAINST CHRYSLER JEEP!

Oct 06, 2018

VISIBILITY/WIPER

1 complaint

TL* THE CONTACT OWNS A 2011 JEEP COMPASS. WHILE DRIVING 1 MPH OUT OF A PARKING LOT, THE CONTACT HEARD A LOUD CRACKING NOISE COMING FROM THE REAR WINDOW. THE CONTACT STATED THAT THE WINDOW SHATTERED AND CAUSED A HOLE THE SIZE OF A VOLLEYBALL IN THE REAR WINDOW. THE MANUFACTURER WAS CONTACTED AND WAS UNABLE TO PROVIDE ASSISTANCE. THE DEALER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 91,000.

Dec 18, 2017

SUSPENSION,POWER TRAIN

1 complaint

VEHICLE IS PRONE TO CVT TRANSMISSION OVERHEATING AT HIGH RATE OF SPEED IN WARM WEATHER. THIS HAS HAPPENED 4 SEPARATE TIMES NOW ON THE INTERSTATE HIGHWAY SYSTEM, THE LATEST ON INTERSTATE 95 SOUTH 50 MILES NORTH OF THE FLORIDA LINE IN GEORGIA. CAR WILL STOP ANY ACCELERATION, TRANSMISSION OVERHEAT LIGHT COMES ON AND YOU CANNOT MAINTAIN SPEED WITH FLOW OF TRAFFIC. CREATE A HAZARDOUS SITUATION TRYING TO EXIT THE INTERSTATE HIGHWAY, OCCURRED AT 70 MPH. JEEP DEALERSHIP CANNOT DETECT ANY PROBLEM WHEN DIAGNOSING FROM PRIOR SIMILAR EVENT. IN ADDITION WHEEL BEARINGS IN REAR AXLES WEAR OUT ON AVERAGE EVERY 35,000 MILES I HAVE REPLACED TWICE NOW PLUS BALL JOINT IN FRONT NEEDED REPLACEMENT AT BETWEEN 36,000 AND 40,000 MILES

Sep 15, 2017

ELECTRICAL SYSTEM,ENGINE

1 complaint

FIRE STARTED SPONTANEOUSLY UNDER THE HOOD. UNABLE TO CONTROL OR STOP THE FIRE. MELTED EVERYTHING UNDER THE HOOD AND FIRE DEPARTMENT HAD TO BE CALLED. NO PRIOR WARNING THAT THERE WAS ANY ISSUE ELECTRICAL OR OTHERWISE.

May 02, 2017

Fire: 1

ELECTRICAL SYSTEM,AIR BAGS

1 complaint

ELECTRONIC THROTTLE CONTROL LIGHT KEEPS COMING ON. CAR LOOSES POWER AND CUTS OFF WHILE I AM DRIVING. CAR ONLY HAS 49,415 MILES ON IT. TOOK TO DEALER, CAPITAL CHRYSLER, JEEP, DODGE, AND THEY HAVE HAD IT FOR 2 DAYS. STATED CANNOT TRACE DOWN THE PROBLEM SO THEY WANT TO REPLACE THROTTLE BODY TO THE TUNE OF $700.00. IN RESEARCHING I HAVE FOUND THAT MANY JEEP OWNERS HAVE HAD THIS PROBLEM AND EVEN WITH THE THROTTLE BODY REPLACED THE PROBLEM KEEPS HAPPENING AND MANY THOUSANDS OF DOLLARS HAVE BEEN POURED INTO TRYING TO FIX THIS ISSUE BUT IT KEEPS HAPPENING. IT IS VERY DANGEROUS TO BE IN TRAFFIC AND ALL OF A SUDDEN YOUR CAR EITHER CUTS OFF OR REDUCES SPEED TO ABOUT 25 MPH. IT IS LIKE THE GAS PEDAL AND THE MOTOR OR NOT COMMUNICATING. THIS APPEARS TO BE A DANGEROUS DEFECT IN JEEPS WITH THE NUMBER OF COMPLAINTS THAT HAVE BEEN MADE. AND IF THAT WAS NOT BAD ENOUGH, THERE IS A RECALL ON THE AIRBAGS AND SEAT BELT MECHANISM (THEY WON'T DEPLOY IN AN ACCIDENT) AND THE RELEASE OF THE FIX IS BEING HELD UP UNTIL LATER THIS YEAR (AS LATE AS SEPTEMBER ACCORDING TO A TECHNICIAN AT THE DEALERSHIP). BOTH ISSUES NEED TO BE ADDRESSED BECAUSE BOTH COULD CAUSE FATALITIES AND THE ETC ISSUE IS COSTING CONSUMERS THOUSANDS OF DOLLARS.

Apr 05, 2017

AIR BAGS,ELECTRICAL SYSTEM

1 complaint

TL* THE CONTACT OWNS A 2011 JEEP COMPASS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THE HORN, WHICH WAS LOCATED IN THE SAME AREA AS THE AIR BAG, FAILED. THE APPROXIMATE FAILURE MILEAGE WAS 98,000. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Nov 16, 2016

STEERING,ELECTRICAL SYSTEM

1 complaint

TL* THE CONTACT OWNS A 2011 JEEP COMPASS. WHILE PARKING, THE INSTRUMENT PANEL LIGHTS TURNED OFF AND THE HORN MALFUNCTIONED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE STEERING WHEEL COMPASS MODULAR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

Feb 10, 2016

POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

MARKED BY AN AUDIBLE WHINE AND THE ILLUMINATION OF THE TRANSMISSION OVERHEAT LIGHT, THE CVT ON THE 2.4L 4-CYLINDER ENGINE IN THE 2011 JEEP COMPASS EXPERIENCES SIGNIFICANT AND DRAMATIC POWER LOSS. THIS IS ESPECIALLY PREVALENT AT SUSTAINED HIGHWAY SPEEDS CREATING A POTENTIALLY UNSAFE SITUATION. IF THE TRANSMISSION OVERHEATS TOO MUCH, THE VEHICLE WILL NOT MOVE UNTIL THE TRANSMISSION COOLS DOWN. THIS ISSUE FIRST HAPPENED ON MY 2011 JEEP COMPASS IN JULY 2014 AND WAS TEMPORARILY RECTIFIED BY JEEP. THEIR SOLUTION WAS TO REPLACE THE CVT TRANSMISSION FLUID. HOWEVER, THIS PROBLEM HAS RETURNED THIS SUMMER UNDER HIGHWAY USE, ESPECIALLY ON HOT DAYS. ON SATURDAY, SEPTEMBER 12, MY FAMILY AND I EXPERIENCED NOT ONLY THE WHINE FROM THE CVT, BUT SIGNIFICANT POWER LOSS ON THE HIGHWAY. FORTUNATELY, HAVING EXPERIENCED THIS PREVIOUSLY, I WAS ABLE TO PULL THE VEHICLE TO THE SHOULDER ALLOWING THE TRANSMISSION TO COOL DOWN WITHOUT INCIDENT. CHRYSLER REFUSES TO ACKNOWLEDGE THE PROBLEM DESPITE A PLETHORA OF EVIDENCE THAT THIS CVT TRANSMISSION IS DEFECTIVE. HERE IS A LINK TO A VIDEO/CASE THAT IS NEARLY IDENTICAL TO WHAT I HAVE EXPERIENCED: HTTPS://WWW.YOUTUBE.COM/WATCH?V=VNKEZT0MR-4

Sep 14, 2015

UNKNOWN OR OTHER,ENGINE

1 complaint

TRANSMISSION OIL LIGHTS ALWAYS COME ON WHEN CAR DRIVES OVER 70 MPH AT LEAST 2 HRS IN HOT WEATHER. THEN CAR SLOW DOWN AND I HAVE TO PULL OVER TO LET IT COOL OFF. IT WILL DO IT 3-4 TIMES DURING A LONG TRIP. IT DOES EVERY SUMMER AND THE JEEP DEALER NEVER FOUND THE PROBLEM.

Aug 22, 2015

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

1 complaint

ENGINE WILL STUMBLE AND STALL WHEN DRIVING AND HEADLIGHTS ARE ILLUMINATED, WINDOWS ARE ROLLED DOWN OR ANY ELECTRICAL DRAIN OCCURS. THIS IS AN INDICATION OF TIPM FAILURE.

May 15, 2015

ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM

1 complaint

TL*THE CONTACT OWNS A 2011 JEEP COMPASS. THE CONTACT STATED THAT WHILE IDLE, THE CHECK ENGINE WARNING LIGHT ILLUMINATED, THERE WAS A CHIME THAT SOUNDED AND THE VEHICLE STALLED. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, WHO WAS UNABLE TO DETERMINE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 59,000. UPDATED 04/06/15*LJ ACCORDING TO THE INVOICE, THE CRANK SHAFT POSITION SENSOR NEEDED TO BE REPLACED . UPDATED 07/02/15*JB

Mar 03, 2015

EXTERIOR LIGHTING

1 complaint

WHEN CHANGING BURNED DAYTIME RUNNING BULB I NOTICED THAT THE SOCKET WAS VERY HOT AND BURNED BROWN. AT THE SAME TIME I NOTICED THAT THE FRAME REFLECTOR HAD LOST ITS REFLECTING SURFACE. I CONTROLLED THE OTHER SIDE AND THE SAME HAD HAPPENED TO THE OTHER SIDE FRAME AND SOCKET AND WAS BURNING HOT. I WAS UPSET IF THERE WAS A DANGER OF FIRE. PLEASE NOTE THAT I CANNOT BUT MY ADDRESS THERE BELOW, BECAUSE THE SYSTEM DOES NOT ACCEPT EUROPEAN ADDRESSES AND CANNOT DELETE THE "ALABAMA". HOWEVER I WANT TO REPORT THIS INCIDENT BECAUSE THE CAR IS US MADE.

Dec 04, 2014

STEERING,POWER TRAIN,ENGINE

1 complaint

PLS USE THIS COMPLAINT JEEP COMPASS 4X2 YEAR 2011, TODAY, SUNDAY, SEPT. 14, 2014, I HEARD A NOISE BOTTOM OF MY JEEP AND FOUND A LONG METAL PIECE MANUFACTURE STICKER CVT TRANSMISSION USE ONLY CHRYSLER. IT WAS A METAL PIPE TRANSMISSION OIL FILLER TUBE, HANGING ON THE BOTTOM OF MY CAR, DRAGGING ON THE GROUND, WHILE I WAS DRIVING. I TOOK PICTURES IT HAS A HOLE IN THE METAL TUBE. IT STARTED WITH THE STEERING WHEEL BECOMING VERY LOOSE AND REQUIRING TO TURN MORE THAN USUAL TO THE RIGHT OR LEFT, WHICH MAY BE CAUSED FROM A DIFFERENT RECALL (COMPONENTS: STEERING: COLUMN, NHTSA CAMPAIGN : 11V-315), I WAS NEVER INFORMED ABOUT THIS STEERING WHEEL RECALL. WHEN I SAFELY RETURNED HOME, ON INTERNET NOTICED DIFFERENT CHRYSLER FORUMS, PPL SAME ISSUE JEEP COMPASS. I NOTICE A RECALL WRANGLERS WITH 3.6-LITER V-6 ENGINES), HAVING THE SAME EXACT ISSUE AS I EXPERIENCED WITH MY JEEP COMPASS. SO, I CALLED CHRYSLER GROUP LLC RECALL DEPT. 800-247-9753 TODAY SEPT. 14 2014. NO RECALL FOR COMPASS. RECALL FOR WRANGLERS WITH 3.6-LITER V-6 ENGINES. FRUSTRATED MY 3 YEAR WARRANTY ENDED LAST MONTH AUG. 2014. TOMORROW, MORNING, TOW TRUCK JEEP, TO LOCAL JEEP DEALERSHIP AND PAY OUT OF POCKET. CHRYSLER RECALL DEPT. SAID KEEP RECEIPTS IF MORE PEOPLE COMPLAIN THEN THERE MAY BE A RECALL JUST LIKE THE WRANGLER. THE RECALL ISSUE IS EXACTLY WHAT HAPPENED TO ME.(PER THE WRANGLER RECALL SOLUTION: (WRANGLERS WITH 3.6-LITER V-6 ENGINES, CHRYSLER SAYS A POWER STEERING FLUID LINE CAN WEAR A HOLE IN THE TRANSMISSION OIL COOLER LINE. THE SUVS CAN LEAK FLUID, DAMAGING AUTOMATIC TRANSMISSIONS. DEALERS WILL INSPECT THE LINES FOR FREE AND REPLACE THEM OR INSTALL A PROTECTIVE SLEEVE. THE RECALL BEGINS IN JULY 2013.) RECALLING 221,000 JEEP WRANGLERS WORLDWIDE FROM 2012 AND 2013 TO FIX TRANSMISSION FLUID LEAKS, ACCORDING TO NHTSA. *TR

Sep 14, 2014

ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE

1 complaint

MY 2011 JEEP COMPASS THAT I BOUGHT NEW FOR $23,000.00 HAS 56,000 MILES AND WOULDN'T START. IT IS NOT RELIABLE. MANY TIMES I HAD A LOSS OF POWER. HAD IT TOWED TO THE DEALERSHIP AND THEY CHARGED ME $900.00 TO FIX IT. THEY SAID I NEEDED A NEW TOTALLY INTEGRATED POWER MODULE. THEY SAID THAT MY COMPUTER WASN'T TELLING THE ENGINE TO START AND THAT WAS WHY ALL THE LIGHTS WERE ON IN THE DASH BUT THE CAR WOULDN'T START AND THAT WAS ALSO WHY I HAD A TOTAL LOSS OF POWER. I SPENT THE MONEY TO FIX IT AT THE DEALERSHIP. NOT A WEEK LATER I HAD THE SAME PROBLEM!! I JUST SPENT $900.00 TO FIX 3 YR OLD JEEP THAT I BOUGHT NEW FOE 23 GRAND, SO I WOULD HAVE SOMETHING RELIABLE FOR MY 20 YR OLD DAUGHTER TO DRIVE WHILE SHE WAS AWAY AT COLLEGE AND ALL THAT MONEY WAS FOR NOTHING AS MY KID HAS A PIECE OF JUNK THAT BREAKS DOWN ALL THE TIME. I LOOKED ONLINE AND SAW ALL THE PROBLEMS THAT PEOPLE ARE HAVING WITH THEIR JEEPS. AND SAW HOW CHRYSLER STILL HASN'T DONE A RECALL. PLEASE LOOK INTO THIS. I LOST ALOT OF MONEY ON A CAR THAT IS WORTHLESS I CANNOT HAVE MY DAUGHTER DRIVE AN UNSAFE CAR. I WILL HAVE TO SELL IT. PLEASE LOOK INTO THIS ASAP. IT'S JUST NOT RIGHT THAT THIS LARGE CORP WON'T STAND BEHIND THEIR PRODUCT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mar 08, 2014

FUEL SYSTEM, GASOLINE

1 complaint

VEHICLE WAS NOT ACCELERATING PROPERLY. BUCKING AND JERKING FOR THE FIRST APPROX. 500' OF ACCELERATION. VERY UNSAFE WHEN PULLING OUT INTO TRAFFIC. ACTED AS IF IT WERE OUT OF GAS, THEN WOULD FINALLY KICK IN. THE PROBLEM WAS REPORTED 1/22/13, AND A COMPUTER UPDATE WAS PERFORMED BY THE DEALERSHIP. THE PROBLEM OCCURRED AGAIN. THE VEHICLE WAS BROUGHT TO THE DEALERSHIP 1/31/13 AND THE DEALERSHIP COULDN'T FIND A PROBLEM. RETURNED THE VEHICLE TO OWNER. THE VEHICLE CONTINUOUSLY HAD THIS PROBLEM, HOWEVER, IT WAS RANDOM AND COULD NOT BE RE-CREATED BY THE DEALER. THE VEHICLE WAS BROUGHT BACK TO THE DEALERSHIP 4/5/13. A TEST DRIVE WAS PERFORMED WITH THE OWNER FOR 106 MILES, BUT THE PROBLEM COULD NOT BE RECREATED. THE VEHICLE KEPT RANDOMLY FAILING TO ACCELERATE. FINALLY, ON 4/11/13, THE VEHICLE WAS NOT ACCELERATING PROPERLY AND THE DEALERSHIP WAS ABLE TO WITNESS THE PROBLEM. DEALERSHIP REPLACED FUEL PUMP. SO FAR THE ISSUE HAS NOT RE-OCCURRED, HOWEVER, THIS REPORT IS BEING FILED IN ORDER TO NOTIFY THE SAFETY BOARD OF POTENTIAL SAFETY ISSUE AND DANGER TO PUBLIC. THIS DRIVER WAS NEARLY KILLED BECAUSE OF THE VEHICLES FAILURE TO ACCELERATE IN HIGH SPEED TRAFFIC. THE DEALERSHIP'S REFUSAL TO FIND A PROBLEM WHEN "NO COMPUTER CODES" WOULD COME UP DIDN'T HELP. THIS REPORT WAS WRITTEN BY THE OWNER. *TR

Jul 24, 2013

STEERING,VEHICLE SPEED CONTROL,ENGINE

1 complaint

I LEFT WORK FROM DOWNTOWN PITTSBURGH AT 4:15 PM, AND WHILE CROSSING OUTBOUND ON THE VETRANS BRIDGE, MY JEEP TURNED ITSELF OFF. THE STEERING BECAME EXTREMELY TOUGH, AND I WAS BARELY ABLE TO GET TO THE SIDE OF THE ROAD. I TURNED OFF THE JEEP, TURNED IT BACK ON, AND THANKFULLY IT STARTED AGAIN. IF TRAFFIC WAS MOVING FASTER, LIKE IT USUALLY DOES, I WOULD HAVE CAUSED A WRECK. *TR

Nov 22, 2012

ENGINE AND ENGINE COOLING,STRUCTURE

1 complaint

THE EXHAUST HANGER ALLOWED THE EXHAUST TO SHIFT UP INTO THE BUMPER CAUSING THE REAR BUMPER TO MELT/BURN. MY FAMILY'S LIVES WERE PUT IN DANGER AND MY BUMPER WAS RUINED BECAUSE OF THIS ENGINEERING DEFECT. [XXX], CEO OF TOWN & COUNTRY DEALERSHIPS IN OREGON SENT AN EMAIL TO WARN HIS CUSTOMERS OF THIS PROBLEM STATING THE FOLLOWING: "DEAR PATRIOT AND COMPASS OWNERS, .... SOMETHING OF CONCERN THAT WE FEEL WE SHOULD SHARE WITH YOU. THE ISSUE HAS TO DEAL WITH THE EXHAUST PIPE ON (NON LIMITED) MODELS. IN PARTICULAR THOSE MODELS THAT DO NOT HAVE CHROME TIP EXTENSION ON THE END OF THE EXHAUST PIPE. WE HAVE NOTICED ON CERTAIN VEHICLES, THAT IF BY CHANCE YOU SHOULD RUN OVER AN OBJECT, OR IF SOMETHING HITS THE PIPE OR MUFFLER, IT CAN CAUSE THE PIPE TO SHIFT UPWARD. IT POTENTIALLY MAY LOCK AND POSITION ITSELF APPROXIMATELY 2 INCHES HIGHER THAN IT NORMALLY SHOULD. THIS MAY CAUSE THE EXHAUST TO HIT THE BACK OF THE PLASTIC BUMPER COVER AND CAUSE IT TO GET EXTREMELY HOT. IT MAY CAUSE THE BUMPER TO POTENTIALLY MELT AND BURN. THERE HAVE ONLY BEEN A HANDFUL OF CASES NATIONWIDE; I BELIEVE LESS THAN 3 FROM WHAT I HAVE BEEN TOLD ... PLEASE NOTE THAT THE MANUFACTURER HAS NOT COME UP WITH AN OFFICIAL FIX... [XXX] AT THIS TIME CHRYSLER REFUSES TO ISSUE A RECALL OR WARN CONSUMERS, CLEARLY PLACING THOSE JEEP OWNERS LIVES IN DANGER. CHRYSLER WILL NOT TAKE ACTION TO FIX THE FIRE HAZARD VEHICLES THEY ARE SELLING UNLESS THE GOVERNMENT MAKES THEM. VIDEOS ARE AVAILABLE ON YOUTUBE BY SEARCHING "JEEP COMPASS BUMPER MELTING" AND "JEEP PATRIOT BUMPER MELTING." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Nov 08, 2012

Fire: 1

ENGINE AND ENGINE COOLING,UNKNOWN OR OTHER

1 complaint

WE PURCHASED OUR 2011 JEEP COMPASS IN DECEMBER OF 2011. APPROXIMATELY 3 MONTHS LATER MY WIFE EXPERIENCED AN ENGINE STALL IN THE MIDDLE OF MAKING A LEFT-HAND TURN GOING APPROX. 20 MPH. THERE WAS NO WARNING LIGHT OR INDICATION THAT THE ENGINE WAS NO LONGER RUNNING. THE POWER STEERING LOCKED UP AND BECAME VERY DIFFICULT TO MAINTAIN CONTROL OF THE VEHICLE SINCE HAPPENED IN THE MIDDLE OF A TURN INTO ON-COMING TRAFFIC. WITHIN A MONTH LATER IT HAPPENED TO ME AND AGAIN WHILE MAKING A SLOW LEFT-HANDED TURN. MY WIFE NOTIFIED THE DEALERSHIP WHERE WE PURCHASED THE JEEP AND THEY SAID TO BRING IT IN NEXT TIME IT HAPPENED. IT HAPPENED A 3RD TIME WITH MY WIFE IN JUNE 2012 -AGAIN WHILE MAKING A LEFT-HANDED TURN. WE THEN TOOK THE VEHICLE TO THE DEALERSHIP FOR SCHEDULED MAINTENANCE AND TO INVESTIGATE THE PROBLEM. THEY KEPT IT FOR A WEEK AND SAID THE COMPUTER DIAGNOSTICS REPORTED NO ISSUES. THEY SAID UNTIL IT HAPPENED WITH THEM THEY COULDN'T ISOLATE THE PROBLEM. TODAY, JULY 18TH, 2012 IT HAS HAPPENED AGAIN WITH MY WIFE FOR THE 4TH TIME MAKING A LEFT-HANDED TURN AGAIN. THIS IS AN EXTREME SAFETY HAZARD AND UPON RESEARCHING OTHER CUSTOMER COMPLAINTS, IT IS QUITE COMMON. IN FACT, I AM FINDING THAT 25-50% OF THE CUSTOMER COMPLAINTS ABOUT THE 2011 JEEP COMPASS ARE RELATED TO THIS ENGINE STALL OUT WHILE DRIVING. WE HAVE RETURNED THE VEHICLE TO THE DEALERSHIP AS WE WERE INSTRUCTED AND I LEFT THEM COPIES OF THE RESEARCH I DID AND CUSTOMER COMPLAINTS SO THEY HAVE NO REASON TO SAY IT IS ISOLATED TO JUST MY VEHICLE BECAUSE THERE IS A DEFINITE TREND THAT WARRANTS A SAFETY RECALL IN MY OPINION. AT THIS TIME IT IS IN THE HANDS OF CHRYSLER TO BRING THIS TO A RESOLUTION. THE VEHICLE ONLY HAS ABOUT 8000 MILES AND LOTS OF WARRANTY LEFT SO I AM HOPING TO SEE CHRYSLER STAND BEHIND THEIR REPUTATION AND DO THE RIGHT THING.

Jul 20, 2012

SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,POWER TRAIN

1 complaint

WITH MY FOOT ON THE BRAKE, COMPLETELY STOPPED AT A LIGHT OR STOP SIGN, WHILE IN DRIVE ONLY, THE CAR VIBRATES AND THE ENGINE MAKES A LOUD RUMBLING NOISE. THIS CAN BE FELT IN THE STEERING WHEEL, BRAKE PEDAL AND THROUGHOUT THE ENTIRE CAR. WHEN I TAKE MY FOOT OFF THE BRAKE OR PUT IT IN NEUTRAL, REVERSE OR PARK THE NOISE FROM THE ENGINE AND VIBRATION WILL STOP. THE VIBRATION IS SO BAD IT IS UNCOMFORTABLE TO KEEP YOUR FOOT ON THE BRAKE, OR HANDS ON THE STEERING WHEEL, MAKING IT DANGEROUS, AS I AM HAVING TO PUT THE CAR IN NEUTRAL AT EVERY STOP. HAVE HAD IT AT AN AUTHORIZED JEEP DEALER 2 TIMES NOW AND THEY HAVE FOUND NOTHING WRONG. CONTACTED JEEP, AS THE CAR ONLY HAD 3600 MILES ON IT WHEN I FIRST TOOK IT IN, THEY ASSIGNED ME A CASE NUMBER, AND WILL BE IN THE SHOP UNTIL IT IS FIXED. THANK YOU JEEP FOR TRYING TO FIND A CURE FOR THIS PROBLEM, AS I LOVE MY COMPASS, AND REALLY WANT IT FIXED. *TR

Feb 07, 2012

VISIBILITY,TIRES

1 complaint

WIPERS RANDOMLY COME ON (AND STAY ON FOR SEVERAL MINUTES) WHEN TAKING LEFT HAND TURNS. THE WIPER CONTROL IS ON THE RIGHT SIDE. WHEELS LOSE AIR PRESSURE AND DEFLATE FREQUENTLY. *TT

Oct 27, 2011

STEERING,ENGINE AND ENGINE COOLING

1 complaint

TL* THE CONTACT OWNS A 2011 JEEP COMPASS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING COLUMN SEIZED AND THE VEHICLE UNEXPECTEDLY STALLED. THE ENGINE RESTARTED AND RESUMED NORMALLY. THE FAILURE OCCURRED ON THREE DIFFERENT OCCASIONS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHERE THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.

Aug 29, 2011

VISIBILITY,STRUCTURE

1 complaint

I SHUT THE HATCH ON MY 2011 JEEP COMPASS THAT WAS SITTING IN MY DRIVEWAY AND THE BACK WINDOW SHATTERED. I TOOK IT UP TO THE DEALERSHIP WHERE I GOT IT, THEY TOOK PICTURES AND SUBMITTED THEM TO CHRYSLER AND THEY REFUSED TO REPLACE AND REPAIR THE WINDOW BECAUSE THEY SAID THERE IS NO POSITIVE WAY TO DETERMINE IF IT WAS A MANUFACTURE DEFECT. *KB

Aug 01, 2011

WHEELS

1 complaint

WHILE DRIVING ON INTERSTATE 5 TRAVELING AT 65 - 70 MPH THERE WAS A LOUD EXPLOSION TYPE SOUND AND THE FRONT DRIVERS SIDE OF OUR 5 WEEK OLD 2011 JEEP COMPASS SUDDENLY DROPPED. UPON COMING TO A SKIDDING STOP IN THE CENTER DIVIDE IT WAS DISCOVERED THAT THE WHEEL AND TIRE HAD BROKEN OFF OF THE VEHICLE LEAVING ONLY THE CENTER PART OF THE WHEEL BOLTED TO THE CAR. THE CAR CAME TO A STOP ON THE ROTOR. THE WHEEL'S FIVE SPOKES WERE COMPLETELY SNAPPED AND THE TIRE STILL ATTACHED WITH SEVERAL BURN HOLES ON THE SIDE WALLS BUT NO TREAD DAMAGE. THERE WAS NO DAMAGE TO ANY OTHER PARTS OF THE CAR EXCEPT FOR TIRE MARKINGS ON THE SIDE AS IT DETACHED FROM THE JEEP COMPASS. THE WHEEL AND TIRE WERE FOUND APPROXIMATELY 60 YARDS DOWN THE FREEWAY. THERE WERE NO INJURIES BUT CHP SAID IT WAS A VERY FORTUNATE SITUATION AND IT COULD HAVE BEEN FAR WORSE. THE JEEP CHRYSLER DEALERSHIP CAN NOT EXPLAIN IT. THE INSURANCE COMPANY CAN NOT EXPLAIN IT BUT SAID IT WAS TOO COST PROHIBITED TO PAY FOR FORENSIC TESTING ON THE WHEEL SO WILL ONLY PAY FOR THE DAMAGE AND NOT THE "WHAT IFS". WE ARE BEING TOLD THAT IT IS OUR RESPONSIBILITY TO GET THE WHEEL TESTED FOR POSSIBLE STRESS FRACTURES. OUR COMPASS HAS BEEN AT THE DEALERSHIP FOR A MONTH AND CHRYSLER HAS STILL NOT SENT AN INVESTIGATOR TO LOOK AT IT DESPITE OUR MANY CALLS. DO NOT WANT TO HAVE JUST THE ONE WHEEL FIXED AND GET BACK IN THE CAR IF ALL THE WHEELS COULD BE DEFECTIVE. WE MIGHT NOT BE SO LUCKY NEXT TIME. *KB

Jul 18, 2011

STEERING,SUSPENSION,POWER TRAIN

1 complaint

TL* THE CONTACT OWNS A 2011 JEEP COMPASS. THE CONTACT STATED THAT THE STEERING WHEEL WOULD PULL HARD TOWARD THE RIGHT WHEN DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS. THE TECHNICIANS STATED THAT THE FAILURE WAS CAUSED BY A COMBINATION OF THE NATURE OF THE FRONT WHEEL DRIVE VEHICLE AND DRIVER INEXPERIENCE. THE TECHNICIANS ADJUSTED THE CAMBER YET THE FAILURE CONTINUED AFTER THE ADJUSTMENT. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 65. UPDATED 07/20/11 *BF THE CONSUMER ALSO STATED THE TRANSMISSION FAILED TO CHANGE GEARS. THERE WAS A WHINING SOUND AND IT FELT AS THOUGH, IT WAS STRAINING TO CHANGE GEARS. THE FAILURE RESULTED IN A LOSS OF POWER NECESSARY TO MERGE SAFELY FROM ONE LANE OF TRAFFIC TO ANOTHER. THE CONSUMER STATED THE VEHICLE LOST ALL POWER. THE VEHICLE STRUGGLED TO RE-START, BUT EVENTUALLY IT DID. THE CHECK ENGINE LIGHT ILLUMINATED AFTERWARDS. UPDATED 11/21/11

Jun 13, 2011

2011 JEEP Compass Problems & Complaints

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