How many problems does the 2012 JEEP Grand Cherokee have?

The 2012 JEEP Grand Cherokee currently has 1621 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2012 JEEP Grand Cherokee?

The most common problems reported for the 2012 JEEP Grand Cherokee are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2012 JEEP Grand Cherokee problem data come from?

All problem and complaint data for the 2012 JEEP Grand Cherokee comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

2012 JEEP Grand Cherokee Problems

ELECTRICAL SYSTEM

515 complaints

The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving at various speeds, the vehicle stalled while depressing the accelerator pedal. The check engine warning light was illuminated on the instrument panel. The contact then received notification of NHTSA Campaign Number: 15V115000 (Electrical System). The vehicle was taken to a dealer and the contact was informed that the recall repair was completed. The contact stated that the failure persisted after the recall repair. The dealer was notified of the failure and the contact was informed that there were no recalls or warranty on the vehicle. The manufacturer was not notified of the failure. The failure mileage was unknown.

Jul 15, 2025

The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while driving at approximately 25-30 MPH, the windshield wipers suddenly activated and the message FCW (Forward Collision Warning) was illuminated on the instrument panel. The contact stated that the vehicle lost power immediately after the message displayed. The vehicle was shifted into neutral and towed to a Nissan dealer and was diagnosed. The contact was informed that the alternator and battery had failed and needed to be replaced. The alternator had been replaced; however, the failure persisted. The manufacturer was made aware of the failure. The failure mileage was 117,000.

Aug 20, 2024

The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving approximately 40 MPH and approaching a stop light, the brake pedal was released, the accelerator pedal was depressed, and the contact discovered that the engine had shut off. The contact stated there was no warning light illuminated. The contact shifted into park, turned off, and restarted the vehicle, and the vehicle was drivable. The contact drove the vehicle back to the residence. The contact stated that several months later the vehicle was taken to a dealer and was repaired under NHTSA Campaign Numbers: 14V53000 (Electrical System) however, the failure persisted. The dealer was contacted, and the contact was informed that the fuel pump was failing and that the repair would be an out-of-pocket expense. The contact referenced NHTSA action number: EA23001 (Fuel System, Diesel); however, the vehicle was not included in the investigation. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 111,000.

Jul 24, 2024

The contact owns a 2012 Jeep Grand Cherokee. The contact stated while his wife was driving around a roundabout and stopping the vehicle, the vehicle shut off. The driver continued depressing the Push-to-Start button however, the vehicle failed to restart. The driver was assisted with moving the vehicle from the roadway. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the fuse box and fuse in the engine compartment were burned and needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 160,116.

Jul 23, 2024

The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the contact became aware of smoke coming from the engine compartment. The contact stated there a large amount of smoke coming from the alternator. Additionally, the vehicle had no electrical power. The vehicle was towed to an independent mechanic where it was diagnosed with a failed alternator. The contact was informed that the alternator was burned. The contact was informed that the alternator needed to be replaced. The vehicle was being repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.

Jul 22, 2024

+ 510 more complaints for this component

SERVICE BRAKES

172 complaints

In 2018 the brake booster was tested (vacuum test), and was deemed fine, even though the part itself was placed incorrectly per the recall and could fail at any point. It was not replaced, and marked the recall as closed. Last week the part, brake booster, failed while driving. Jeep is not willing replace due to recall being closed in 2018 and overall recall closed in March 2022.

May 09, 2024

The brake booster of my 2012 Jeep Grand Cherokee that was supposedly inspected and or replaced as part of a recall that I had performed on the vehicle on 12/22/2017 has intermittent failure. Prior to having the recall work performed on the brake booster I had no issues with my power brake systems. However, within a year of having the recall work done I had the BRAKE warning light come on while driving and noticed that my brake pedal was extremely firm when trying to start my vehicle. I made an appointment at a Jeep dealer to have the problem diagnosed and fixed immediately but the problem went away before my scheduled appointment. The problem recurred (BRAKE warning light and extremely firm brake pedal upon starting) about 2 weeks ago. I immediately drove to the nearest dealership and asked that they scan what error code was causing my BRAKE light (suspecting that it was a faulty brake booster but wanting a definitive diagnosis prior to pursuing the matter). Thankfully even though the light had gone off by the time I got it to the dealer they said the error code was still stored and came back as "C0021-02" or "Brake Booster - General Signal Failure" that likely indicates a failing brake booster BUT the dealer also said I was out of warranty and so no work would be covered even though the brake booster recall work led to this dangerous intermittent failure. I have had multiple occasions recently where my vehicle has taken longer to stop than expected and I never know when its going to happen and so I have to leave very long stopping distances now or else risk rear-ending a stopped vehicle if my brakes randomly stop working effectively (also to keep my kids safe from being in an accident when I need to get them to school). I can provide the brake booster for inspection if/when this defective part is replaced properly at the manufacturer or the dealership's expense. The time and specifics below refer to the first time the first time the BRAKE light activated.

Nov 01, 2022

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT APPLIED THE PARKING BRAKE TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO JONES JUNCTION CHRYSLER DODGE JEEP RAM (1510 BEL AIR RD, BEL AIR , MD 21014, (410) 879-6400) WHERE A TEST DRIVE WAS COMPLETED. THE DEALER NOTICED FAILURE WITH THE BRAKE PEDAL, BUT A FAILURE CODE COULD NOT BE FOUND. THE TECHNICIAN INFORMED THE CONTACT TO BRING THE VEHICLE BACK WHEN THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. PRIOR TO PURCHASING THE VEHICLE, IT WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE RECALL REPAIR DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 58,738.

Dec 24, 2019

I WAS DRIVING MY JEEP ON THE HIGHWAY AT 55 MPH AND TRAFFIC SLOWED DOWN. I WENT TO BRAKE TO SLOW DOWN AND MY VEHICLE DIDN'T SLOW. IT FELT AS IF MY BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR AND I ATTEMPTED TO MOVE INTO THE OTHER LANE, BUT MY JEEP HIT THE CAR IN FRONT OF ME AND SUFFERED $9,000 WORTH OF DAMAGE. I ALSO WAS INJURED REQUIRING SURGERY ON MY FOOT THAT WAS ON THE BRAKE PEDAL. *DT *DT CONSUMER STATED CAR IS REPAIRED.*JB *DT CONSUMER STATED I HAVE THE INVOICE, HOWEVER FROM MY UNDERSTANDING THEY DID NOT DO ANYTHING WITH THE BRAKES. I STILL FEEL THERE WAS/IS AN ISSUE WITH THEM. I CAN FORWARD THE INVOICE IF NEEDED, BUT IT DOES NOT MENTION THE BRAKES. I DID ASK THE SHOP AND MY INSURANCE TO HAVE THE BRAKES CHECKED. MY FATHER IN LAW PICKED UP THE CAR FOR ME AND SAID THAT THE SHOP TOLD HIM THE BRAKES WERE FINE. CONSUMER DID NOT HAVE ISSUES BEFORE WITH BRAKE SYSTEM.*JB PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB *DT*JB

May 30, 2019

Crash: 1

Injuries: 1

SAFETY RECALL WAS DONE INCORRECTLY, LEADING TO BRAKES FREEZING UP. DEALERSHIP WAS UNABLE TO PROVIDE PAPERWORK SHOWING THAT THE RECALL HAD BEEN DONE ACCURATELY. ACCORDING TO RECALL T59/NHTSA 17V-572 A VACUUM TEST SHOULD HAVE BEEN COMPLETED. IF THE BOOSTER DID NOT PASS TESTING, THE BRAKE BOOSTER SHOULD HAVE BEEN REPLACED. THE BRAKE BOOSTER WAS NOT REPLACED, ALLOWING MOISTURE TO ENTER AND FREEZING UP. IMAGES OF THE CORRECT INSTALLATION SHOULD HAVE BEEN TAKEN IN ORDER TO BE SUBMITTED FOR THE RECALL. THE JEEP WAS IN A SHOPPING PLAZA, MOVING FROM PARKING LOT TO ANOTHER WHEN THE BRAKES FROZE UP. UNABLE TO GET CALL BACK FROM DEALERSHIP SERVICE MANAGER. *DT CONSUMER STATED RUST BUILT UP INSIDE, BECAUSE MOISTURE WAS GETTING IN. *JB *DT*JB

Mar 19, 2019

+ 167 more complaints for this component

FUEL/PROPULSION SYSTEM

95 complaints

I had my jeep’s recall for a fuel pump relay and now I have problems starting at times and I’m starting to smell fuel through my vents and even when I park my jeep inside the garage. I am very worried while I am driving it, especially I have a child with me at all times in the jeep. Please help me, I want to get this solved as soon as possible and I live in Las Vegas now where it is very hot.

Jul 13, 2025

One of the recalls for this vehicle is for "2011-2013 wk wd fuel pump relay". The car stalled on the road but I was able to bring it home and apply a temporary fix by connecting the Pump fuse with the Cigarette lighter fuse (per some online instructions). The car runs now, but it's not a permanent fix. I called a Dealer (Everett, WA) and scheduled an appointment (it was two weeks ago). Today during my appointment I was sent back home saying they don't have the part and I'll need to come back in a couple of weeks, just for the inspection! Complete incompetence. I called another place (Kirkland, WA) and was also told that they are ordering the part now but will need to wait from few to several weeks. If this recall makes my car unsafe to drive (stall happened on the road, my solution is not perfect) why are the dealerships/Jeep not taking the repair seriously?

Jun 18, 2025

I have had to fix several issues since purchasing the vehicle. Most recently the oil filter house and the radiator. I am now having issues with the gas sensor. From what was explained to me, the sensor is not registering the amount of fuel in the tank and therefore believes there is low gas in the car. The check engine light turns off and on and the car begins to shake uncontrollably and it almost feels like it will shut off.

Apr 30, 2025

I have been waiting for more than 5 months to be called in to fix a recall on my vehicle. Your site stated that if my recall has not been addressed in a timely manner to advise you all. Please help.

Feb 17, 2023

My Grand Cherokee started idling rough, then developed a misfire and often times while driving it would just die even while driving on the highway. It almost caused me to have an accident on two occasions. I learned on the NHTSA website my Jeep had an open recall and I contacted my local Jeep dealer only to have them tell me that the parts needed to perform the repair were "restricted"

Jan 26, 2023

+ 90 more complaints for this component

ENGINE

78 complaints

The camshaft has gone bad and unnatural wear to the lifters has caused the issue. Also, after researching the design of the engine, it is obvious that there is a design flaw. The camshaft does not receive sufficient oil in order to be lubricated due to its location in the engine. The vehicle only has 114,000 miles. It has been taken care of, and received the normal maintenance according to the owners manual. This particular version of the hemi engine has such failures well documented by multiple sources. Such an issue and malfunction attributes to premature engine failure. Such a significant engine design flaw can potentially cause injury to all occupants in the vehicle.

Jul 29, 2023

The contact owned a 2012 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, she noticed a fuel odor throughout the vehicle. The contact then stated that the hood of the vehicle started to catch fire. The contact was able to navigate the vehicle off the road. The check engine warning light was illuminated. The fire department was notified, and the fire was extinguished. A fire report was filed. The contact suffered an asthma attack that required medical attention. The dealer was notified of the failure and the vehicle was towed by the dealer to a tow lot. The vehicle was not diagnosed or repaired. The vehicle was deemed a total loss by the insurance company. The manufacturer was notified of the failure and a case was opened. The failure mileage was unavailable.

Mar 06, 2023

Fire: 1

Injuries: 1

The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving approximately 30 MPH, the check engine warning light illuminated. The contact had an emissions test scheduled and failed due to the check engine warning light. The contact stated that the vehicle engine was idling roughly. The contact had taken the vehicle to an independent mechanic, where it was diagnosed and determined that the number two cylinder had been misfiring and needed to be replaced. The independent mechanic referred the contact to a dealer where she had been advised that there had been a manufacturer recall associated with the VIN, however, the recall warranty had expired. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 50,000. The contact stated that they were never notified of the extended warranty for the vehicle.

Oct 11, 2022

I did the fuel pump relay recall and the problem that it was supposed to fix isn’t fixed.I’ll be driving along and the jeep will stall as I’m driving when turning off the highway and exit ,the power steering and power brakes cut out I pull over put the jeep in park and it starts right up.Then it’s ok for a couple of weeks and it happens again no engine light or close faults . Jeep needs to correct this problem as it is very dangerous

Jan 09, 2022

My 2012 Jeep Grand Cherokee Overland with 5.7 hemi has had all recalls and the one for fuel pump relay V62/NHTSA 19V-813 completed Aug 2021. It is still shutting off while driving with no warning. This has occurred 3 times since August with the most recent being on Dec 26th 2021 in Leesburg Va. Stalls while driving causing the power steering to not function as well as the brakes. This engine power turns off randomly at around 10-15 mph (when making turns, stopping and/or decelerating) but there are no warning lights that appear on the dash. All electrical power to the car still functions and the engine stall is not noticeable until applying pressure to the brakes or trying to steer the wheels. Once i get the vehicle manually stopped and put the gear shift in Park, hit the start button, the vehicle starts up every time and will run for weeks or months before it happens again. Very dangerous. This recall needs to be reconsidered as this did not solve the issue. Matter of time before it is involved in a crash.. Taking to dealership tomorrow 27th or 28th. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Dec 26, 2021

+ 73 more complaints for this component

ELECTRICAL SYSTEM,ENGINE

63 complaints

My car apparently overheated which made my oil filter melt and explode, popping my oil filter cap off making oil go all over my engine, ground and everywhere else. I was going about 20 mph when I realized my car was feeling weak on power and it was about to overheat. I then started to smell and see smoke. So I stopped my car in the middle of the street immediately, put on my hazard lights, and turned it off instantly. As soon as I got out, oil started to pour out everywhere. I then popped the hood to see a whole lot of smoke going everywhere. I wasn’t sure what happened, I just got the car 3 and half months ago, they said the car was top of the line, why am I having issues like these now? I did get my oil changed from pit stop (superlube) on lake street in Aurora Illinois, 3 days before that happened. I had to manually push my car to chihuahua tires, where they told me it was my starter, so they fixed my starter, and then told me it’s my gasket. Now apparently my head gasket is gone, and it’s going to take thousands of dollars that I don’t have. I’m already paying off the $800 for this starter repair that I didn’t really need :/ and I’m still playing for a car note on a car I’m not even driving! I can’t get to work, I can’t make money, this is depressing! I got this car because they said at Carfect that my jeep was perfect and in great condition. At this point I had over 10+ mechanical issues wrong with it, now this happened and I cant manage this. This is too much money for me. I need help, direction, a new engine, something! I just got this car! I did nothing wrong, I don’t have thousands of dollars to fix this issue! Please help.

Sep 05, 2025

Was stopped at light and 2012 Jeep Cherokee lost all power and engine stalled. Lost lights, radio, heat and engine. It did restart after a minut or two. A week later, while driving, car began lagging/running rough. I felt I could not drive faster than 25 mph. Drove to Jeep dealer. Dealer is telling me it will cost more than $1500 to fix. I suspect this is a problem with the fuel pump relay....

Apr 07, 2023

The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while driving, the vehicle stalled without warning. Additionally, the vehicle failed to start-up on several occasions. The contact received notification of NHTSA campaign number: 19V813000 (Electrical System) however, the part to do the recall repair was unavailable. The vehicle was taken to an independent mechanic and the contact was informed that the TIPM needed to be replaced. The contact called the local dealer who stated that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was approximately 77,000. Parts distribution disconnect.

Aug 12, 2021

THIS VEHICLE HAS ON AT LEAST FOUR SEPARATE OCCASIONS IN THE LAST 2 YEARS JUST SIMPLY STOPPED RUNNING. TO BE CLEAR, EACH TIME I WAS IN THE MIDDLE OF DRIVING SOMEWHERE AND THE ENGINE WOULD JUST STOP. EACH TIME, I WAS DRIVING SOMEWHERE LOCALLY AND ON CITY STREETS. THE FIRST FEW TIMES THIS HAPPENED, I WAS EITHER STOPPED AT A STOP SIGN, OR STOPPED AT A RED TRAFFIC LIGHT, AT WHICH, I EITHER "FELT" THE ENGINE STOP, OR I REALIZED IT WHEN I WENT TO PROCEED AFTER THE STOP AND GOT NO REACTION FROM THE CAR WHEN I HIT THE GAS AND TRIED TO PROCEED ON MY WAY. THESE TIMES, I SIMPLY TURNED OFF THE IGNITION, AND STARTED THE ENGINE AGAIN. I DON'T REMEMBER AND DIDN'T TAKE NOTE OF WHETHER ALL ELECTRICAL HAD TURNED OFF OR NOT. BUT THE MOST RECENT TIME THIS HAPPENED WAS VERY CONCERNING. IT WAS JULY 10TH, APPROXIMATELY 11PM, AND I WAS DRIVING ON A LOCAL BOULEVARD AT APPROXIMATELY 40-45MPH WHEN, AGAIN, THE ENGINE JUST STOPPED. THIS OF COURSE, DISABLED POWER STEERING AND POWER BRAKES. HEADLIGHTS AND RADIO CONTINUED TO WORK. THANKFULLY, I WAS ABLE TO SAFELY PULL OVER AND TURN ON MY HAZARDS. I THEN TURNED OFF THE IGNITION, AND WAS ABLE TO START THE ENGINE AGAIN. THE CAR HAS NOT REPLICATED THE ISSUE SINCE THEN, BUT I HAVE TO CONSIDER THIS WHEN I TAKE MY FAMILY FOR A DRIVE/TRIP. I HAVE TO CONSIDER THEIR SAFETY, AND THE THOUGHT THAT IT COULD JUST STOP IN THE MIDDLE OF A TURN OR AT HIGH SPEEDS ON THE FREEWAY, OR BOTH, IS VERY CONCERNING. THE FACT THAT THE ENGINE JUST STOPS, (AND DOESN'T SPUTTER OR SHUDDER OR SHAKE TO A STOP) MAKES ME BELIEVE THIS IS AN ELECTRICAL PROBLEM.

Nov 15, 2020

ON TWO OR THREE OCCASIONS IN THE LAST YEAR, WHEN I GO TO START THE ENGINE, THE ENGINE CRANKS MANY TIMES, BUT WON'T START. I WOULD TYPICALLY BELIEVE THIS TO BE A "NO FUEL TO THE ENGINE" ISSUE OR "NO SPARK", BUT ONCE I'M ABLE TO STOP THE CAR FROM CRANKING (WHICH HAS BEEN AN ISSUE) AND ATTEMPT TO START THE ENGINE AGAIN, IT DOES SO WITHOUT INCIDENT. IT MAKES ME THINK THAT THERE IS AN ELECTRICAL ISSUE IN THE IGNITION SYSTEM. THERE IS NO RHYME OR REASON AS TO WHEN THIS HAPPENS OR MAY HAPPEN.

Nov 15, 2020

+ 58 more complaints for this component

UNKNOWN OR OTHER

57 complaints

Both control arm bolts broke at same time, as no stress was put on them causing vehicle to go out of control.

Oct 19, 2025

The Carfax confirms that Landers McLarty Huntsville: Took possession of the vehicle on September 12, 2024, with 112,179 miles on it. Then recorded a sale to you on [XXX], showing 96,792 miles — a 15,387-mile rollback. That “Mileage Inconsistency” warning on Carfax is not just a clerical error. It shows the vehicle’s official odometer history was manipulated or misreported — and Landers McLarty is directly involved. My finance guy was Travis Christensen. In 2 attempts to resolve the issue, the first time I went in person, (6/10) he said “I will call back Wednesday when Deonte Sutton gets here”. Fine, I waited all day Wednesday, and there was no callback. In attempt to call them, I received no answer. I called today, (6/23), in attempt for updates on the situation. It felt as if he blew me off, saying “Yea me and Deonte have been trying to figure it out. I will call you later.” I called back 2 hours later, and no answer, it didn’t fully ring so I was sent to voice mail as if he declined the call. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Jun 23, 2025

The entire vehicle turns off while driving down the road at 50mph. I am uncertain what part failed and have reproduced the issue on many occasions. This issue is a danger to not only my life but of those around me the vehicle shuts off unable to steer and unable to brake while still traveling at high speeds. This loss of control will result in the loss of limb or life if it hasn't already. Given the issue has existed for over 12 years now this needs to be investigated as the cause is completely unknown. When the issue accures it is without indication or warning it happens abruptly and seemingly without cause.

Jul 15, 2024

drain water from AC leaking into cabin & flooding driver side & filling up under seat well where ECU is located & sloshing around

Sep 29, 2023

I recently hit 100k and my jeep has been stalling. The first time it happened I was goi g about 45mph then stopped in traffic. I went to accelerate and nothing. It didn’t sputter and no lights came on saying anything was wrong. Input it in park, pushed the button and it started back up. A few weeks later, I pushed the button to start it and nothing happened. It did not even turn over. Again, I was able to push the button and start it. The most recent time, a month or so after, I came off the freeway and was slowing down. Again nothing to alarm me of it dying, just died and my power steering went out. I pulled over, put it in park and restarted it without issues.

Jan 24, 2023

+ 52 more complaints for this component

STEERING

50 complaints

2012 Jeep Grand Cherokee Laredo In August of 2020, I brought the vehicle to my repair shop due to a leak, and hard to steer at 75061 miles. They performed a repair of the rack & pinion, power steering hose, and an alignment. On 5/23/23, I had the vehicle in a shop to check on a sqeak while turning the wheel along with a clunking sound. They reported that the rack and pinion needs to be replaced at 107184 miles. I contacted the FCA-Jeep customer care. They wanted a diagnosis at Victory CDJR dealership. On 5/31/23 at 107701 miles, the dealership found that the steering rack, and both tie rods need replacement. I contacted the FCA immediately, and they determined not covered by warranty.

May 31, 2023

A couple week ago noticed fluid on my garage floor. It seemed to be dripping from the left front of the car. Also noticed this oil on the garage shelf which is closed to the car when I park it in the garage. Today, May 23, 2023 went to have the oil change in the car, and was told the power steering fluid was low .

May 23, 2023

TL* HE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT HER HUSBAND DROVE THE VEHICLE BACK TO THE RESIDENCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE VEHICLE LOSS ELECTRONIC POWER STEERING. THE VEHICLE WAS TAKEN TO KENDELL DODGE CHRYSLER JEEP RAM (13355 SOUTHWEST 137TH AVE MIAMI FL 33186, (786)231-2000) WHERE IT WAS DIAGNOSED WITH THE LOSS OF COMMUNICATION TO THE POWER STEERING. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 141,000.

Mar 31, 2021

A FAMILY MEMBER IN ANOTHER STATE OWNED AND PAMPERED THIS VEHICLE FOR MANY YEARS, PRIOR TO MY ACQUIRING IT. RECENTLY THE HOSE TO THE POWERING STEERING PUMP BLEW OFF WHILE SHE WAS DRIVING IT (NON HIGHWAY) AND IT WAS TAKEN IN TO BE SERVICED (THROUGH THE DEALERSHIP), WELL AFTER THEIR INITIAL REPAIR, WE WERE TOLD THAT DURING THEIR TEST DRIVE "AFTER" THAT REPAIR, THE HOSE HAD AGAIN BLOWN OFF SO MORE DAYS WERE NEEDED WITH THE VEHICLE TO AGAIN REPAIR THE ISSUE. A FEW DAYS LATER WE WERE CALLED AND TOLD THAT ISSUE HAD BEEN SOLVED AND THAT WE COULD RETRIEVE THE VEHICLE. THAT SAME NIGHT, I, WHILE SITTING IN THE VEHICLE (WITH IT IN IDLE), HEAR A "POP" WHICH TURNS OUT TO BE THE HOSE AGAIN, MIND YOU, EACH TIME THIS HAPPENS, THE PUMP SPEWS POWER STEERING FLUID ALL OVER THE ENGINE, THIS PARTICULAR NIGHT I EVEN FOUND IT ON THE UNDERSIDE OF THE ENGINE ROOF. WELL THE CAR WAS AGAIN SENT BACK TO THE DEALERSHIP THE NEXT DAY, THEY HAD IT APPROXIMATELY 3 DAYS BEFORE AGAIN WE GOT THE CALL THAT THE REPAIRS HAD BEEN COMPLETED, WE WERE TOLD THAT THIS TIME IT WAS DUE TO PROBABLY WHAT WAS A FAULTY POWER STEERING PUMP, WHICH THEY REPLACED. TWO DAYS LATER I TOOK POSSESSION OF THE VEHICLE AS THE ORIGINAL OWNER (FAMILY MEMBER) WAS TOO CONCERNED ABOUT DRIVING IT AGAIN. THANKFULLY MY DRIVE BACK TO MY STATE (2 DAYS LATER) WENT UNEVENTFUL, HOWEVER, 2 DAYS AFTER BEING HOME AND DRIVING IT (NON HIGHWAY), SURE ENOUGH I HEAR THAT FAMILIAR "POP" AND AGAIN THE HOSE HAS BLOWN OFF, POWER STEERING FLUID EVERYWHERE, ALONG WITH MY SANITY. I SEE THAT THIS WAS A KNOWN ISSUE BACK IN 2012 BUT IT NEVER BECAME A RECALL, BUT, A FIX WAS IMPLEMENTED, SO IF THIS IS THE CASE WHY IS THIS HAPPENED WITH THE SAME PIECE OF EQUIPMENT NUMEROUS TIMES AND THE DEALERSHIP CAN'T SEEM TO SOLVE THIS KNOWN ISSUE??

Feb 26, 2020

POWER STEERING LINE HAS A SLOW LEAK THAT SEEMS TO BE COMMON AMONG THE JEEP GRAND CHEROKEE, DODGE DURANGO VEHICLES AROUND THE 2011- 2013 YEAR. VEHICLES SEEM TO BE EXPERIENCING THIS ISSUE ANYWHERE FROM 40K TO 100K MILES. SOME PEOPLE HAVE HAD THESE LINES REPLACED AND HAVE STILL HAD A LEAK.

Feb 21, 2020

+ 45 more complaints for this component

POWER TRAIN

42 complaints

The transmission is messed up for no reason for such low miles

Feb 11, 2025

This Jeep has had 2 recalls and repairs related to the fuel pump relay. The first recallrepair did not fix the issue, Jeep then replaced the relay again, which did not fix the issue. Then there was a NEW recall and repair, which also did not fix the issue. The car still has the exact same issues, the car will randomly stall soon after being started. I’m not sure what to do at this point bc I feel unsafe driving this car and it is my only vehicle.

Apr 04, 2024

The transmission shifts strangely, and it seems like it cannot decide which gear it needs to be in for normal operations. It also causes the vehicle to stall while driving. Also, at times it stays in only one gear, and you cannot even shift gears manually. Intermittently, the vehicle starts out in a higher gear, and it doesn’t correct itself, so acceleration is way below what it needs to be. I have been fortunate to avoid a few crashes due to the stalling.

Dec 29, 2023

My transmission keeps clunking

Oct 21, 2022

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE CONTACT FELT THE REAR END OF THE VEHICLE SUDDENLY LOWERED WITHOUT WARNING. AS THE VEHICLE LOWERED, THE VEHICLE BEGAN TO STALL AS HE DEPRESSED THE ACCELERATOR PEDAL. THE CONTACT PULLED OVER AND SAW THAT PART OF THE SUB FRAME WAS DETACHED FROM THE VEHICLE. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHERE HE WAS INFORMED THAT THE DRIVE SHAFT HAD DETACHED FROM THE VEHICLE. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

Feb 09, 2021

+ 37 more complaints for this component

ELECTRICAL SYSTEM,SERVICE BRAKES

33 complaints

TL* THE CONTACT OWNED A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT A LOW SPEED, THE VEHICLE LOST BRAKE FUNCTIONALITY. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO HUNTINGTON JEEP CHRYSLER DODGE RAM (12220 E JERICHO TURNPIKE, HUNTINGTON, NY) AND REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER WAS DEFECTIVE AND THE BRAKE ASSIST ASSEMBLY WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000. THE VIN WAS NOT AVAILABLE. *TT UPDATED 9/25/18*JB

Jun 18, 2018

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 5 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO LEITH CHRYSLER JEEP IN RALEIGH, NORTH CAROLINA WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED. THE ALTERNATOR WAS REPLACED. ON ANOTHER OCCASION, THE VEHICLE WOULD NOT START WHILE STATIONARY. THE VEHICLE WAS TOWED TO THE DEALER AGAIN WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AGAIN. IN ADDITION, THE BRAKE BOOSTER AND MASTER CYLINDER WERE LEAKING BRAKE FLUID. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, HYDRAULIC), BUT THE DEALER STATED THAT THE MASTER CYLINDER FAILURE WAS NOT COVERED UNDER THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THE CONTACT WOULD HAVE TO PAY FOR THE MASTER CYLINDER TO BE REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.

Dec 13, 2017

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V435000 (ELECTRICAL SYSTEM) AND 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE INTERIM NOTICE INDICATED THAT THE REMEDY AND PARTS WERE NOT AVAILABLE. THE CONTACT WAS UNABLE TO SCHEDULE AN APPOINTMENT WITH A DEALER FOR OVER FIVE MONTHS. THE DEALER WAS NOT CONTACTED BECAUSE THE INTERIM RECALL NOTICE STATED THAT THE REMEDY AND PARTS WERE UNAVAILABLE. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE, PARKED IT IN THE GARAGE, AND EXITED THE VEHICLE. WHEN THE CONTACT CAME BACK TO THE VEHICLE, A FIRE STARTED UNDER THE HOOD, CAUSING SMOKE TO EMIT INTO THE GARAGE. THE VEHICLE WAS DRIVEN OUT OF THE GARAGE, PARKED IN THE DRIVEWAY, AND THE FLAMES WERE EXTINGUISHED UNDER THE HOOD. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE MANUFACTURER INDICATED THAT AN INSPECTOR WOULD BE SENT TO INVESTIGATE THE CAUSE OF THE FIRE. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

Nov 20, 2017

Fire: 1

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V435000 (ELECTRICAL SYSTEM) AND 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (PRIORITY CHRYSLER DODGE JEEP RAM OF SALISBURY, 158 ELM ST, SALISBURY, MA 01952) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE AND PARTS DISTRIBUTION DISCONNECT.

Nov 16, 2017

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULICS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT EXPERIENCED A FAILURE WITH THE BRAKES AND THE ALTERNATOR. THE FAILURE MILEAGE WAS UNKNOWN.

May 17, 2016

+ 28 more complaints for this component

ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

26 complaints

When driving the vehicle it just stalls. No warning and all power is lost including power steering which makes it VERY dangerous to all occupants of the vehicle and others on the road.

Nov 08, 2025

The car cuts off in middle of the road n won’t shut on brought a new fuel pump and it’s still shutting off the electric light pops up on dash when cutting the engine on the car gives the cranking engine power sounds but doesn’t cut on mechanic put in new fuel pump and now think it’s a electrical problem the steering is tight backing up and it has steering fluid this has been happening since 3 months ago I wanna say it comes n goes I’ve got it inspected twice and they inquired about the fuel pump which I have gotten fixed and the car still continues to shut off in the middle of traffic which can cause an accident

Sep 26, 2025

While driving the road whether highway our town… my vehicle will stall out. I can’t safely pass because my car loses power.. check engine light starts blinking then traction control lights come on and then battery light. I have to turn the car off after turning flashers on put it in park and restart after a few seconds. This vehicle is VERY UNSAFE to DRIVE.

Jul 25, 2025

2012 Jeep Grand Cherokee HEMI. As traveling whether on highway or on streets no matter the speeds the Jeep tends to just stall out out of no where especially when braking and coming to a stop it completely shuts off, no engine, no steering and then must have to engage into park or neutral to push to start up the Jeep again. It is very dangerous and scary any time it happens and even more so when happens on highway. It has been an on going issue since I bought the vehicle in NOV. 2018 but only happens every once in a while and out of the blue when it does. I did reached out several years ago to the manufacturer Mopar Jeep Chrysler but they had no solution for me. I had a case number with them but it was so long ago I cannot remember now. I did have the recall on the fuel pump relay in which I thought that would resolve my issue but unfortunately it did not and I still experience this Jeep stalling out at any point while driving, onto braking, and then to the stop. Any help? Thanks

Jul 17, 2025

So I just bought this car from a dealer about a year now and I was driving down the fwy. Heading to work And suddenly my car turned off and my steering wheel got really hard to make any turns there was no way I could’ve stopped in the middle of the fwy. To stop and start the engine. luckily I was able to pull over and check the car I was full on gas and I looked up common issues that could turn off a running engine checked all fuses didn’t see any problems with it didn’t see any sort of corrosion in the battery cables and their was no check engine on the dash board. Theirs also been times were it randomly takes a long time cranking and won’t start right away so I literally wait for the engine to sit for a while and start the car. My guess it’s the crankshaft position or the fuel pump going out but that’s why I’m here to find out if theirs any recalls related to this issue. I’ve been told their was a recall for a relay issue

Aug 14, 2024

+ 21 more complaints for this component

ENGINE,FUEL/PROPULSION SYSTEM

25 complaints

In August 2025 my 2012 Jeep Grand Cherokee Laredo lost engine power and stalled while driving 15 mph. There was no warning. I was able to restart the car and drive. Then while driving in traffic at 45 mph on 18 Oct 2025, my Jeep abruptly lost engine power and stopped, putting my safety and the safety of my passenger at great risk as I had several cars behind me. Again, the Jeep stalled without warning. I was able to put my emergency warning lights on, then after 30 seconds, I put the car in park and restarted the engine with no problem. The Jeep drove normally. This unexpected loss of power while driving at speed in traffic on Hwy 431 could have been catastrophic. This incident appears to be linked to two previous Fuel Pump Relay recalls, the most recent being V62/NHTSA 19V-813. My Jeep was repaired by the Jeep dealer under both of these recalls which were prompted by no-start conditions and ENGINE STALL CONDITIONS. It appears the FCA repair has been ineffective as my Jeep has experienced two engine stalls while driving and does have intermittant problems with start up. This most recent problem has not yet been confirmed by a dealer as the Jeep Dealer cannot see my vehicle for another 2 weeks, which puts my safety at risk. There were no warning lamps or messages before the abrupt engine stalls while driving. However, for the past 6 months, I had had intermittant instances of the car not starting immediately, particularly in the morning. I would turn the key fob a few times before my Jeep would start. But it always started.

Oct 21, 2025

Oil pressure sensor code P0522. The engine oil pressure sensor fails before and after oil changes. This causes the oil temperature to sporadically increase and decrease psi drastically from 20 to 110 psi and vice versa. This has been confirmed with multiple OBD2 sensors along with the check engine light constantly on.

Mar 21, 2023

Purchased this vehicle used 11/13/2019 and was advised of a fuel pump relay recall (V62). It's now Sept 8th 2021 and I've still not been advised by my dealer that parts are available. They claim that they're only able to order one recall kit/week.

Sep 07, 2021

THE V62 RECALL DID NOT WORK FOR MY JEEP. IT WAS FINE FOR ABOUT 3 MOS (DIDN'T STALL WHILE DRIVING) AND THEN IT STALLED EXITING THE HIGHWAY. IN THE PAST YEAR I'VE HAD THE FUEL PUMP REPLACED, MULTIPLE 'FIXES' FOR THIS RECALL AND IT STILL STALLS.

Apr 06, 2021

DESPITE RECALL V62 BEING 'FIXED' BY JEEP DEALERSHIP, VEHICLE CONTINUES TO STALL WHILE IN MOTION. OFTEN TIMES WHILE TURNING EITHER ON CITY STREETS OR HIGHWAY. AFTER MULTIPLE STALLS I STARTED KEEPING A LOG OF WHEN AND WHERE THEY OCCUR. THIS IS EXTREMELY DANGEROUS AND HAS CAUSED FOR SOME SCARY SITUATION ON THE HIGHWAY AND APPROACHING INTERSECTIONS. THE RECALL FUEL PUMP RELAY FIX HAS NOT CORRECTED THE PROBLEM.

Mar 30, 2021

+ 20 more complaints for this component

ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

25 complaints

As I was driving my Jeep Grand Cherokee, I was in the process of braking in order to turn, when the power steering stopped working as the engine stalled. I was able to pull over to the side of the road, put it back in Park and was able to restart it like nothing had happened. According to other owners with a similar issue, all the symptoms describe an open Safety Recall for a failing Fuel Pump that may cause the engine to stall. However, when I search the VIN on the NHTSA website, it states that there are no open recalls. The symptoms are identical to what is outlined in the recall. The only warning that came on was "Check the Gas Cap" warning.

Sep 14, 2024

In the span of about 2 years, I have had the fuel pump TPIM safety recall performed about 3 times. I’ve had a new fuel pump, battery, new alternator, power board installed, all out of pocket and my 2012 Jeep Grand Cherokee Hemi continues to randomly stall. The dealer always says there are no codes and basically cannot do anything for me at this point. Do I have to wait until I am in a serious accident before Chrysler does anything? Go on any jeep forum and I know I am not the only person experiencing this issue. This is a safety issue that needs to be corrected before someone is seriously injured or killed.

Sep 29, 2021

DUE TO THE SAFETY RECALL V62 I'VE EXPERIENCED MULTIPLE INCIDENTS OF MY 2012 GRAND CHEROKEE STALLING WHILE DRIVING. WITHIN 6 MONTHS I'VE HAD THE RELAY SENSORS REPLACED TWICE (NO CHARGE) AND A NEW FUEL PUMP, $1,200 OUT OF POCKET AND MY JEEP STILL STALLED. THIS IS NOW THE 4TH TIME MY JEEP IS SITTING AT THE DEALERSHIP WITH NO FIX AND FCA WILL NOT REIMBURSE ME FOR A RENTAL. MY CASE MANAGER FROM FCA SAID I AM OUT OF WARRANTY, SINCE WHEN DOES A SAFETY RECALL FALL UNDER A WARRANTY? SO EITHER I DRIVE AN ACCIDENT WAITING TO HAPPEN OR CONTINUE TO PAY FOR A RENTAL SO THAT I CAN GET BACK AND FORTH TO WORK. THIS IS UNACCEPTABLE THAT FCA STILL DOES NOT HAVE A FIX FOR THIS AND NOW INSTEAD OF A CAR PAYMENT I'M PAYING TWICE AS MUCH FOR A RENTAL.

Nov 30, 2020

THERE IS A CURRENT RECALL ON MY JEEP, I WAS NOTIFIED OF OCTOBER OF 2019. IT IS NOW SEPTEMBER OF 2020, AND THERE IS NO RESOLUTION FOR THIS RECALL. MY TRUCK HAS HAD TROUBLE STARTING SEVERAL OCCASIONS. MANY OF THOSE TIMES I WAS LEFT STRANDED. IT EVENTUALLY WILL START AGAIN, SO FAR, BUT ONE DAY IT WILL NOT AND IT IS DUE TO THIS RECALL. THE TIPM NEEDS REPLACING AND IT IS A VERY EXPENSIVE JOB. (RECALL RELATED INCIDENT) TS

Sep 18, 2020

MY JEEP GRAND CHEROKEE OCCASIONALLY WON'T START. IT HAS TO STAND FOR A FEW MINUTES AND THEN STARTS. THIS HAPPENED ONCE OR TWICE A MONTH. THE DEALER STATED THAT THERE WAS A RECALL V62. (FUEL PUMP RELAY). I HAVE HAD THE RELAY REPLACED 3 TIMES, BUT NOT THE ORIGINAL AS SEEMINGLY IT IS NOT YET AVAILABLE. THE CAR HAS NEVER STALLED OR ACTED STRANGELY ONCE GOING. THE AGENT HAS FITTED ANOTHER RELAY, BUT NOW SAYS THAT THEY HAVE TO INSTALL A WCM, ELV AND KEYS. A DIAGNOSTIC WAS DONE AND SHOWED UP SOME ERRORS AFTER PUTTING IN THE LAST RELAY. WHEN WILL THE CORRECT RELAYS BE MANUFACTURED, AS I DO NOT WANT TO GO TO GREAT EXPENSE REPLACING OTHER PARTS IF IT IS STILL A RELAY ISSUE?

Sep 09, 2020

+ 20 more complaints for this component

AIR BAGS

22 complaints

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving 45 MPH and depressing the accelerator pedal, the vehicle stalled while driving around a sharp curve, causing the contact to crash into a tree. There was severe front vehicle damage due to the crash. The contact stated that no air bags deployed. The contact had not sustained any injuries. No medical attention was required. The contact stated that a police report was not filed due to the police department not showing up. The vehicle was towed to the residence by the contact's spouse. The manufacturer was not notified of the failure. The approximate failure mileage was 106,000.

Nov 28, 2025

Crash: 1

On or about December 15 2020 my wife was on her way to work and hit a water puddle and hydroplaned at 60 miles per hour and lost control and hit the wall head on at 55 mph and no airbags deployed I have the car in my front yard

Sep 20, 2023

Crash: 1

Injuries: 1

My husband was involved in a serious collision with another vehicle on July 20, 2023 and he sustained serious injuries because the airbags never deployed.

Aug 07, 2023

Crash: 1

Injuries: 1

Airbag warning light flashes on and off at random times, whether care is moving or not. Noticeably more frequent when driving and breaks are applied.

Oct 03, 2022

The activated headrest on the passenger side deployed while driving. No accident occurred and this problem appears to be an issue on similar vehicles. There was also a class action lawsuit about this so there should be a recall issued due to the plastic piece inside wearing down. This could easily cause a wreck or kill somebody!

Jul 29, 2021

+ 17 more complaints for this component

ELECTRICAL SYSTEM,INTERIOR LIGHTING

19 complaints

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BOB BAKER CHRYSLER JEEP DODGE RAM IN CARLSBAD, CALIFORNIA 92008 WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Apr 03, 2018

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS NOT INSPECTED AND DIAGNOSED BY A DEALER. IN ADDITION, THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

Aug 03, 2017

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000(ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Oct 11, 2016

TL* THE CONTACT OWNED A 2012 JEEP GRAND CHEROKEE. AFTER THE VEHICLE WAS STARTED, SMOKE EMITTED ACROSS THE TOP OF THE INTERIOR WINDSHIELD. THE VEHICLE CAUGHT FIRE AND THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS DESTROYED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.

Oct 03, 2016

Fire: 1

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. UPON STARTING THE VEHICLE AND DRIVING FOR APPROXIMATELY FOUR MINUTES, THE CONTACT NOTICED SMOKE AND FLAMES COMING FROM THE CENTER CONSOLE WHERE THE SUN ROOF CONTROLS WERE LOCATED. THE VEHICLE WAS DRIVEN TO THE LOCAL FIRE DEPARTMENT WHERE THE FIRE WAS EXTINGUISHED. A FIRE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THEN TO THE DEALER WHERE IT WAS AWAITING REPAIRS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING), BUT THE REMEDY WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000. ..UPDATED 10/28/16 *BF UPDATED 10/31/16.*JB

Sep 06, 2016

Fire: 1

+ 14 more complaints for this component

FUEL SYSTEM, GASOLINE

14 complaints

The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. There was no warning light illuminated. The vehicle was able to be restarted. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump module had failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 156,000.

Oct 09, 2024

The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number 19V813000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving the vehicle suddenly shut off. The cause of the failure was not determined. The local dealer was notified. The failure mileage was 50,200. Parts distribution disconnect.

Oct 27, 2021

2012 JEEP GRAND CHEROKEE. CONSUMER WRITES REGARDING FUEL PUMP SAFETY RECALL.*LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS

Apr 20, 2021

2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL. 19V-813. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS

Dec 14, 2020

2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO FUEL PUMP RELAY SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS

Aug 17, 2020

+ 9 more complaints for this component

SERVICE BRAKES, HYDRAULIC,SERVICE BRAKES

14 complaints

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS AND ALSO WHILE THE VEHICLE WAS PARKED, THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS. IN ADDITION, ONCE THE BRAKE PEDAL WAS DEPRESSED, IT FAILED TO RELEASE. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER AND THE BRAKE PEDAL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 2,000. UPDATED 02/06/15*LJ; UPDATED 4/25/18*JB *TR

Nov 20, 2015

TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. WHILE DRIVING DOWN AN INCLINE AT 15 MPH, THE BRAKES FAILED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED AND NEEDED TO BE REPLACED. A YEAR PRIOR TO THE FAILURE, THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 51,000. UPDATED 02/18/16*LJ UPDATED 02/22/16.*JB

Oct 13, 2015

THE ISSUE DESCRIBED IN NHTSA CAMPAIGN NUMBER 14V104000 HAS BEEN EXPERIENCED ON MULTIPLE OCCASIONS OVER THE LAST 18 MONTHS. HOWEVER, MY VIN DOES NOT INDICATE THAT MY VEHICLE IS ASSOCIATED WITH THIS RECALL. I BELIEVE THE INVESTIGATION SHOULD BE EXPANDED TO DETERMINE IF A BROADER SET OF VEHICLES IS SUBJECT TO THIS SAFETY ISSUE. *TR

Apr 22, 2015

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART NEEDED TO COMPLETE THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR TO BE COMPLETED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Jan 07, 2015

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 2/24/15*CN THE CONSUMER STATED HE HAS BEEN ON A WAITING LIST, SINCE JULY 2012. UPDATED 03/02/15*JB

Dec 31, 2014

+ 9 more complaints for this component

STRUCTURE

13 complaints

The dash pad is coming unglued causing a glare in the windshied.

Jul 23, 2025

Paint above windshield has deteriorated and has rust bubbles. Paint first looked almost burnt then turned white/grey in color. The sun roof stopped working shortly after. Spot has increasingly become bigger and bigger. It has doubled in size in less than 3 months. I have had nothing but issues with this vehicle.

Aug 20, 2021

The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving approximately 5 MPH and when depressing the brake pedal, the contact heard a crack underneath the vehicle. The vehicle was towed to an independent mechanic and diagnosed with needing the sub frame bolts replaced. The vehicle was not repaired. The vehicle was then towed to a local dealer where it was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 200,000.

Aug 18, 2021

WHEN I WAS DRIVING STRAIGHT DOWN THE STREET GOING ABOUT 35 MPH, I HEARD A LOUD EXPLOSIONS LIKE NOISE AND THEN MY JEEP BECAME DISABLED. I TOOK THE VEHICLE TO THE SHOP AND I WAS TOLD THAT THE VEHICLE WAS TOTALED AND THAT THE BODY AND FRAME OF THE VEHICLE HAD COMPLETELY SEPARATED ITSELF FROM THE VEHICLE. I HAVE BEEN TOLD BY SEVERAL PEOPLE WHO HAVE INSPECTED MY VEHICLE INCLUDING THE DEALERSHIP AND INSURANCE COMPANY THAT THIS IS A MANUFACTURER DEFECT TO MY VEHICLE. EVERYONE WHO HAS INSPECTED THE VEHICLE HAS STATED THEY HAVE NEVER IN LIFE SEEN A VEHICLE COME APART THE WAY MY JEEP HAS AND IT SHOULD HAVE NEVER HAPPENED. THE DEALERSHIP AND I HAVE BEEN TRYING SINCE OCTOBER 6, 2020 TO GET MOPHAR AND FCA CUSTOMER CARE TO TAKE RESPONSIBILITY FOR THE VEHICLE AND SEND AN ENGINEER OUT TO INSPECT THE VEHICLE FOR RECALL. THE DEALERSHIP HAS EXPLAINED TO ME THAT THE VEHICLE HAS SLOWLY BEEN SEPARATING ITSELF FROM THE BODY DUE TO A MANUFACTURING DEFECT.

Feb 20, 2021

THE LEATHER DASHBOARD STARTING TO BUCKLE ABOUT 2 YEARS AGO AND HAS MULTIPLE BUCKLES ACROSS THE DASHBOARD. IT HAS BEGUN TO ROLL UP ON THE EDGES OF THE DASHMBOARD ALONG THE FRONT WINDSHIELD. THIS IS MAKING IT DIFFICULT TO HAVE FULL VIEW OF THE ROAD.

Jan 08, 2020

+ 8 more complaints for this component

SUSPENSION

12 complaints

The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving 15 MPH, the vehicle would shake uncontrollably while driving over a bump in the roadway. There were no warning lights illuminated. The dealer was notified of the failure and an appointment was scheduled for diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 120,000. The VIN was not available.

Jan 12, 2022

Driving Service air suspension light came on then front end dropped as pulled into driveway and put in park. Turned car off then on and suspension didn’t lift towed to mechanic and air suspension was changed. Air suspension light came on not even two years later saying service suspension towed to shop and they said Transfer Case Control module was not working

Oct 10, 2021

MY JEEP WAS DRIVING JUST FIND UNTIL A COUPLE DAYS AGO. I HEARD A GNARLY POP AND PSSSSSSSTTTTTT NOISE FROM THE RIGHT FRONT OF MY CAR. LUCKILY I JUST PULLED INTO MY DADS DRIVEWAY, SINCE I THOUGHT MY TIRE POPPED AND WAS HISSING AIR OUT. I GET OUT TO FIND THAT MY FRONT AIR SUSPENSION, ON BOTH SIDES, WAS DONE FOR... IT IS CURRENTLY IN THE SHOP AND AWAITING INSPECTION. I READ THAT THIS HAS HAPPENED TO MANY JEEP GC OWNERS WHICH IS RIDICULOUS, AND JEEP/MOPAR SHOULD LOOK INTO THIS FURTHER! HOPEFULLY THE REPAIRS DON'T COST ME AN ARM AND LEG, BECAUSE I AM FRESH OUT...

Jun 24, 2019

I PURCHASED MY JEEP GR CHEROKEE SUMMIT OCT 23RD 2018 AND IT HAS HAD SUSPENSION PROBLEMS SINCE I GOT IT. IT MAKE A HORRIBLE GRINDING NOISE WHEN I EITHER TURN ON OR SHUT OFF THE VEHICLE AND IT LASTS FOR A FEW SECONDS. I WAS DRIVING ON THE HIGHWAY AND SERVICE SUSPENSION IMMEDIATELY FLASHED ON MY DASHBOARD AND WHILE DRIVING ON THE PARKWAY DOING 75 MILES AN HOURS MY CAR DECIDED TO START MAKING A HORRIBLE NOISE LIKE I WAS DRIVING ON THE WAKE UP STRIP ON THE SIDE OF THE ROAD AND MY LITTLE IDIOT LIGHT ON THE DASH WAS FLASHING THE LITTLE JEEP ICON AND IT WAS TRYING TO ADJUST THE HEIGHT AT THAT RATE OF SPEED. FOR AN OVER $60,000. DOLLAR TRUCK, I EXPECT MORE FROM IT THEN TO START TO FAIL AFTER PICKING IT UP FROM THE DEALER BRAND NEW. I WENT TO THE DEALERSHIP, THEY TOLD ME THAT SOME KIND OF TUBE FOR THE SUSPENSION WAS INCORRECTLY INSTALLED BACKWARDS, FIXED THE PROBLEM AND SENT ME ON MY MERRY WAY, ONLY TO HAVE THE EXACT SAME THING HAPPEN A FEW HOURS LATER. I AM BEYOND PISSED THAT THIS IS HAPPENING TO MY TRUCK WITH LESS THAN THREE THOUSAND MILES ON IT. I COULDN'T SELL THIS TRUCK TO SOMEONE IN THE STATE THAT IT IS IN!!!! CHRYSLER/DODGE STEP UP AND FIGURE OUT THE PROBLEM!!!!!!!!

Mar 01, 2019

WHEN THE OUTSIDE AIR TEMPERATURE GOES BELOW 20 DEGREES F , I GET A MESSAGE THAT THE AIR SUSPENSION NEEDS SERVICED. THE SUSPENSION BOTTOMS OUT. IT MAKES IT UNSAFE TO BE ON THE ROAD. WHEN THE OUTSIDE AIR TEMPERATURE WARMS UP INTO THE UPPER 20 DEGREES IT STARTS WORKING AGAIN. THIS HAS HAPPENED SEVERAL TIMES SINCE I PURCHASED THIS VEHICLE NEW IN 2012.

Feb 05, 2019

+ 7 more complaints for this component

ELECTRICAL SYSTEM,EXTERIOR LIGHTING

11 complaints

The 2012 Jeep Grand Cherokee Overland headlamp assembly are defective and need to safety recall. The defect poses significant risk to driver especially at night. For example, this overland no longer level the headlamp low beam at the correct level. The light only cast out about 10 feet ahead of the headlamp. Even when engaging the high beam both headlights only show a few feet further. This is unsafe and risky when driving at night as well as on roads without any streetlights. It is like driving into darkness. The low beams headlights are pointing so low to the ground that they do not illuminate the license plate of another vehicle that is 10 feet in front. Prior to failure defect there was an in-dash notice stating the computer module lost communication with the right headlamp assembly. About a month later another message displayed the computer module lost communication with the left headlamp assembly. I took vehicle to local Jeep dealer for analysis, and they confirmed that Jeep headlight assemblies would have to be replaced with an estimated cost of about $3000.00. I told dealer this defect is a safety risk, and it needs to be a safety recall. I have to limit significantly my night driving due to safety risk. I am asking the NHTSA and Jeep Manufacture to issue recall to fix, correct, and replace this safety defect. Thanks for your prompt attention to this safety matter. Respectfully, Owner, Grand Cherokee Overland

Jul 17, 2024

YO VENIA DE UNA CITA ENTONCES PASE A UNA TIENDA Y APAGUE LA CAMIONETA DESPUS QUE REGRESE A LA CAMIONETA AL INTENTAR ENCENDERLA, LA CAMIONETA NO ENCEDIA HASTA QUE SEGU INTENTANDO COMO A EL TERCER INTENTO ENCENDI Y SIGUI FUNCIONANDO CON NORMALIDAD EL PROBLEMA AQU ES QUE NO ME MARCA NINGN CDIGO DE ERROR Y DESPUS DE ESA FECHA ME CONTINA FALLANDO DE LA MISMA FORMA SOLO QUE CADA VEZ ES MS FRECUENTE

Aug 22, 2020

CHRYSLER IS NOT PROVIDING THE PARTS IN A TIMELY MANNER TO MY LOCAL DEALERSHIP FOR RECALL 15V-879

Jan 11, 2018

BAD INTEGRATED POWER MODULE

Nov 24, 2017

FIRST ISSUE TO OCCUR WAS ALARM SYSTEM AND HORN STARTED GOING OFF AND LOCKING AND UNLOCKING THE CAR WHEN EXITING THE VEHICLE IN A PARKING LOT. THE NEXT ISSUE TO OCCUR WAS ONE OF THE COURTESY LIGHTS BEGAN TO INTERMITTENTLY STAY ON CONTINUOUSLY BOTH WHEN DRIVING AND WHEN THE VEHICLE WAS PARKED. 3RD ISSUE TO ARISE WAS ALL OF THE BACK UP LIGHTS STOPPED WORKING ALTOGETHER. THE LAST OCCURRENCE WAS THE ENGINE LIGHT CAME ON AND CODED THERE WAS A LEAK IN THE FUEL SYSTEM WHILE DRIVING. VEHICLE IS CURRENTLY AT DEALERSHIP AWAITING AUTHORIZATION TO REPLACE THE TIPM AND ANOTHER SENSOR.

Mar 03, 2017

+ 6 more complaints for this component

STEERING,SERVICE BRAKES,ENGINE

9 complaints

While driving the engine power randomly cuts off & steering & brakes lock up veering the vehicle to the left which causes me to have no control of my vehicle. Everything else stays on radio...lights...etc. There is absolutely no warning at all when this occurs. This has happened to me 3 times while driving almost causing me to crash. I brought it to a local Jeep dealer & they couldn't find any codes showing what the issue was. So in fear of getting into a crash that could possibly injure myself or others on the road I haven't been able to drive it safely.

Sep 11, 2025

THE ENGINE STALLED COMPLETELY WHILE I WAS AT A TRAFFIC SIGNAL, PREPARING TO MAKE A TURN ONTO A BUSY HIGHWAY. LOSS OF POWER TO BRAKES & STEERING SINCE THE ENGINE COMPLETELY SHUT DOWN. I SHIFTED THE VEHICLE INTO PARK, STARTED THE ENGINE AGAIN, SHIFTED INTO DRIVE BUT THE VEHICLE WOULD NOT MOVE. EVENTUALLY (IN A MATTER OF SECONDS) THE VEHICLE LUNGED FORWARD AND I WAS ABLE TO SAFELY DRIVE HOME.

Jul 01, 2020

I RECENTLY PURCHASED THIS VEHICLE AND IT COMPLETELY SHUTS OFF UNEXPECTEDLY. WHEN IT DOES IT AFFECTS BOTH THE BRAKING AND THE STEERING. THE FIRST TIME I WAS STOPPED AT A LIGHT AND WAS AN EASY FIX BUT THE 2ND TIME I WAS GETTING OFF AN EXIT AROUND 50 MPH. I HAVE YOUNG CHILDREN AND NOW I AM SCARED TO DRIVE THEM AROUND IN IT. I KNOW IN NOT THE ONLY ONE THIS IS HAPPENS, THERE'S COMPLAINTS ALL OVER THE INTERNET. THERE SHOULD BE A RECALL BEFORE SOMEONE DIES.

Jul 19, 2019

ENGINE STALLS FOR NO REASON UNDER BRAKING AND DECELERATION. HAPPENS MORE OFTEN WHEN BRAKING AND TURNING. LOSS OF POWER STEERING WHEN IT HAPPENS. DOES NOT HAPPEN FREQUENTLY , MORE OFTEN IN THE COLD WHEN THE CAR HAS BEEN STARTED. CANT REPLICATE IT WHEN CAR IS HOT. DANGEROUS WHEN IT HAS HAPPENED ON EXIT RAMPS AS CAR HAS TO BE CONTROLLED WITH NO POWER STEERING AND CAR HAS TO COME TO A COMPLETE STOP, PUT IN PARK WHERE IT HAS ALWAYS RESTARTED. PEOPLE BEHIND ME NOT HAPPY WHEN STOPPING ON EXIT RAMPS. HAVE BROUGHT TO DEALER AFTER IT HAS HAPPENED AND THE CAR HAS NOT THROWN ANY CODES. THERE IS NOT REAL PATTERN TO THIS STALLING, BUT, HAVING TO STOP THE CAR TO RESTART IT POSSES A DANGER OF GETTING REAR ENDED. HAPPENS AT SPEEDS BETWEEN 30 TO 60. HAPPENS MOST FREQUENTLY IN ROTARIES (ROUNDABOUTS) WHEN SLOWING DOWN TO ENTER.

May 23, 2019

WHEN SLOWING THE VEHICLE IT WILL JUST SILENTLY SHUTS OFF. THIS HAPPENS USUALLY AT THE SAME 5 PLACES, 3 OF THEM WHEN SLOWING TO MAKE A RIGHT HAND TURN IN AN S TURN AND THE OTHER 2 GOING STRAIGHT SLOWING TO STOP TO MAKE A LEFT TURN ACROSS TRAFFIC. I FEEL LIKE IT'S A COMBINATION OF BRAKING, STEERING WHEEL AND WHEN ITS SHIFTING INTO 1ST SINCE I'M EITHER IN A STOPPING SITUATION OR S TURN SITUATION. WHEN THIS HAPPENS I LOOSE STEERING AND BRAKES CAUSING ME TO GO INTO THE OPPOSITE LANE OF TRAVEL HEAD ON. THERE HAVE BEEN RECALLS ON THE ALTERNATOR FOR MY VEHICLE BUT MINE HAS NEVER BEEN INCLUDED. THERE HAS BEEN A RECALL FOR A SENSOR THAT HAS BEEN COMPLETED BUT DID NOT SOLVE THE PROBLEM. THIS IS A SERIOUS ISSUE, MY CHANCE FOR A HEAD ON COLLISION IS VERY VERY SCARY. THIS HAPPENS ABOUT 6-10 TIMES A WEEK.

Dec 03, 2018

Crash: 1

+ 4 more complaints for this component

EXTERIOR LIGHTING

9 complaints

Right front blinker burns out plus the socket burnt also, I replaced both parts around 10/25/2024 and the same thing happened..

Mar 15, 2025

BI XENON HID HEADLAMPS JEEP GRAND CHEROKEE PASSENGER SIDE HEADLIGHT ISSUES WITH DESIGN AND EXPENSIVE REPAIR AFTER 6 YEARS AS OWNER OF THIS TYPE OF TRUCK. SOMETHING AS SUCH AN CARS/TRUCKS, BULBS OR HEADLAMP HOUSING DESIGN SHOULDN'T BE SUCH A ISSUES ON ONLY 6 YEAR OLD VEHICLE. BLUB WHICH COST OVER $99.99OEM AND $300 AT THE DEALERSHIP JUST FOR BLUB PART PLUS LABOR. IT'S SUCH A SAFELY ISSUES READING MANY MESSAGE BOARDS ON OTHER OWNERS HAVING CONCERNS DRIVING AT NIGHT WITH ONE HEADLIGHT BEING OUT UNTIL THE REPAIR IS MADE OR ISSUES ARE FIXED WITH THIS PROBLEM. WHICH I FEEL IT IS A PROBLEM WITH THE DESIGN CAUSE OF ALL I HAVE READ ABOUT. ONLINE. I WOULD LIKE TO BRING THIS MATTER TO ATTENTION FOR THE MANY DISAPPOINTED CONSUMERS DEALING WITH SUCH ISSUES THAT IS RELATED TO THE SAFETY OF TRAVELING DURING THE EVENING HOURS. CHRYSLER SHOULD BEWARE OF THIS ISSUES IN THEIR TRUCKS AND OFFER RECALLS IF KNOWN PROBLEMS WITH THE DESIGN OR WIRING. JUST DOESN'T MAKE SENSE A NEWER TYPE OF TRUCK ONLY 6 YEAR OLD HAVING SUCH A TYPE OF ISSUES IN DEALING WITH REPLACEMENT OF HEADLAMP BULB WHICH WHEN NEW DOESN'T WORK. NEW YORK N.Y.

Oct 16, 2018

LOW BEAM RUNNING LIGHT GOES OUT. HAD IT FIX THREE TIMES AND LIGHT STILL STOPS WORKING WHILE DRIVING. ON PASSENGER SIDE FRONT.

May 21, 2016

WIRING TO BALLAST IN PASSENGER SIDE HEADLAMP MELTED AND MALFUNCTIONED CAUSING ENTIRE HEADLAMP ASSEMBLY TO HAVE TO BE REPLACED FOR $1400.

May 20, 2016

AUTOMATIC LIGHT SENSOR WILL TURN OFF HEADLIGHTS AT NIGHT WHILE DRIVING

Dec 06, 2015

+ 4 more complaints for this component

VEHICLE SPEED CONTROL

9 complaints

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT 55 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, THE RPM INCREASED HOWEVER, THE VEHICLE FAILED TO RESPOND. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT JACKSONVILLE CHRYSLER, JEEP, DODGE AND RAM LOCATED AT (11101 NURSERYFIELDS DR, JACKSONVILLE, FL 32256), EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. THE FAILURE MILEAGE WAS 125,000. * (RECALL RELATED INCIDENT) TS

Mar 27, 2020

Crash: 1

MY ACC SENSOR WILL NOT CONNECT THEREFORE MY CRUISE CONTROL DOES NOT WORK, LEAVING USELESS BUTTONS ON MY STEERING WHEEL. WE HAVE NO IDEA WHAT IS WRONG WITH THE WHOLE SYSTEM. TOOK IT TO THE DEALERSHIP AND WHILE THEY WERE DOING RECALL WORK, THEY CHECKED IT. SAID I WOULD HAVE TO BUY THE $2,000+ ACC UNIT AND THEN IT WOULD PROBABLY BE $1,000+ LABOR AND THEN HOWEVER MUCH IF THEY HAVE TO REPLACE WIRES OR ANYTHING ELSE. I JUST WANT MY CRUISE TO WORK, I DON'T CARE IF THE DISTANCE PART WORKS. WARRANTY WOULD NOT COVER IT AND I'M SURE I NO LONGER HAVE ANY FACTORY WARRANTY LEFT ON MY VEHICLE.

Jun 28, 2019

TL* THE CONTACT OWNED A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS PARKED AND SHIFTED INTO REVERSE, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING AND CRASHED. THE CONTACT SUFFERED A FRACTURED NOSE THAT INJURED THE SINUS CAVITIES AND A FRACTURED RIB. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 120,000. UPDATED 05/10/16*LJ UPDATED 05/24/18*JB

Feb 10, 2016

Crash: 1

Injuries: 1

THERE IS/HAS BEEN CONTINUED ISSUE WITH THE 2012 JEEP GRAND CHEROKEE NOT STARTING AND/OR IGNITION GETTING STUCK IN STARTING MODE. WHEN THE IGNITION IS EVIDENTLY STARTED AFTER SEVERAL ATTEMTPS THE SPEED CONTROL EXCELLS TO MAXED RATE INCLUDING RPM RATE WHILE IN PARKED STATE OR DRIVING AND UPON BREAKING IT DID NOT STOP THE INCREASED SPEED UNTIL 1 MINUTE OR MORE LATER (VERY SCRARY).

Aug 24, 2015

TL*THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE ACCELERATOR PEDAL FRACTURED. THE CONTACT MERGED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO A DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 38,000.

Jan 23, 2015

+ 4 more complaints for this component

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

8 complaints

Alternator causing engine stall also electrical issues

Sep 25, 2025

IN 2019 MY ENGINE LIGHT WENT ON WITH CODE P0520 - OIL PRESSURE SENSOR. I REPLACED THE OIL PRESSURE SENSOR AND THE ENGINE LIGHT CAME BACK ON A MONTH LATER WITH THE SAME CODE P0520, SO I REPLACED THE OIL PRESSURE SENSOR FOR A SECOND TIME. LESS THAN A MONTH LATER I BEGAN GETTING A GENERIC CODE P06DD. I HAVE SENSE REPLACED THE OIL PRESSURE SENSOR A 3RD TIME ALONG WITH THE OIL FILTER HOUSING AND OIL PUMP. IT WAS FINE FOR ABOUT A WEEK BUT THEN CODE P0520 - OIL PRESSURE SENSOR RETURNED. THERE ISSUE IS NOT MECHANICAL AND NO ONE HAS BEEN MECHANICAL AS ALL OF THE PARTS ASSOCIATED WITH THE CODE HAVE BEEN REPLACED REPEATEDLY. NOBODY IS ABLE TO RESOLVE IT AND I CANNOT PASS INSPECTION UNTIL THEY DO.

Jul 22, 2020

MY ENGINE LIGHT HAS DECIDED TO LIGHT UP IN MY JEEP RANDOMLY ONE DAY AFTER STARTING IT. AFTER SCANNING IT, IT SHOWS CODE P0522. THE RESEARCH I HAVE DONE HAS SHOWN IT USUALLY SHOWS THE OIL LIGHT WHEN IT IS THAT CODE. SO AS A RESULT, I HAVE HAD MY OIL CHANGED AGAIN AND I HAVE ORDERED A OIL PRESSURE SENSOR/SENDER HOPING THAT WILL FIX ALL MY PROBLEMS WHICH WILL BE INSTALLED NEXT SUNDAY (7/7/2019). I ALSO HAD TO CHANGE THE WATER PUMP BECAUSE IT HAD A CRACK IN IT, THE THERMOSTAT JUST FOR PRECAUTIONARY MEASURES, AND THE BELT BECAUSE IT HAD A TEAR IN IT ABOUT HALF THE SIZE OF THE WIDTH. ALL OF THIS TO TRY TO FIGURE OUT THE PROBLEM WITH THE ENGINE LIGHT AND THE SCANNER SHOWING THE CODE P0522. SO WE WILL SEE IF THAT ACTUALLY FIXES THE PROBLEM.

Jun 28, 2019

FUEL PUMP, RECALL DONE BUT NOT EFFECTIVE. ALMOST THREE TIMES A WEEK, THE JEEP GRAND CHEROKEE DOES NOT START OR STALLS RIGHT AFTER STARTING. THIS IS WHEN I AM PARKED AND WILL JUST KEEP CRANKING AND NOT START. THE DEALER WANTS TO CHARGE ME TO REPLACE THE FUEL PUMP AND DOES NOT ACKNOWLEDGE THE RECALL IS FAULTY. DRIVING ON THE HIGHWAY, THE CAR STALLED ON ME FOR NO REASON AND THEN TOOK 5 MINUTES OF CRANKING TO FINALLY START AGAIN. LUCKILY I WAS NOT IN THE MIDDLE LANE ON I95. AT FIRST IT HAPPENED ONCE OR TWICE A WEEK, NOW IT IS ALMOST EVERYDAY.

Sep 06, 2018

THE AUTOMATIC CHARGING SYSTEM LIGHT CAME ON 2 HOURS INTO DRIVING NORTH ON THE HIGHWAY TO WISCONSIN FROM CHICAGO. THERE WAS NO HUMAN ACTION THAT CORRELATED WITH THE LIGHT COMING ON. IT SIMPLY CAME ON WHEN GOING CONSISTENT SPEED ON THE HIGHWAY IN NO TRAFFIC. I LEARNED FROM THE DRIVER'S MANUAL THAT THIS MOST LIKELY MEANT THAT THE ALTERNATOR HAD FAILED AND I NEEDED TO GET ASSISTANCE IMMEDIATELY. I TOOK THE CAR INTO A REPAIR SHOP ON A THURSDAY WHERE IT WOULD REMAIN FOR 10 DAYS AS THINGS BEGAN TO UNFOLD. THE EMPLOYEES OF THE REPAIR SHOP COULD IDENTIFY NO FAULT IN THE ALTERNATOR AFTER THOROUGH INSPECTION AND DRIVING TESTS. THE WARNING LIGHT HAD TURNED OFF. HOWEVER, AFTER IT HAD BEEN CLEARED OF ALL INSPECTION AND TURNED ON, THERE WAS AN ENORMOUS FAILURE IN THE CAR CAUSING IT TO SMOKE. WITHOUT WARNING, THE ALTERNATOR CAUSED SUCH A MASSIVE SHORT THAT IT NOT ONLY FAILED ITSELF, BUT ALSO BROKE THE CAR'S ENGINE COMPUTER. I COME TO FIND OUT THAT THERE WAS A RECALL BY CHRYSLER (T36) FOR THIS SPECIFIC ISSUE AND INCLUDED 2012 JEEP GRAND CHEROKEE'S. I WAS NEVER MADE AWARE OF THIS RECALL BUT THERE IS NO QUESTION THAT THIS FAILURE IS SPECIFIC TO THE MANUFACTURING ERRORS BY CHRYSLER JEEP. THERE HAVE BEEN A TOTAL OF 10 RECALLS ON THE 2012 JEEP GRAND CHEROKEE, 3 OF WHICH HAVE BEEN SPECIFIC TO THIS VEHICLE, AND CLEARLY, NOW A 4TH. THIS COULD HAVE BEEN A BEEN AN INCREDIBLY DANGEROUS SITUATION AND THE FAILURE BY CHRYSLER TO NOTIFY ME OR INCLUDE MY VEHICLE IN THEIR RECALL IS PREPOSTEROUS. I HAVE DOCUMENTATION REGARDING REPAIR AND CLAIMS ATTACHED. MORE INFO AND CLAIM DOCUMENTS AVAILABLE UPON REQUEST.

Aug 16, 2018

+ 3 more complaints for this component

POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

7 complaints

The cuts off in the Middle of the street in front of a school .The vehicle will not start up.I try to Crank it on vehicle make a loud screeching sound like metal to metal .Dash lights 4wd pop on then a lightning symbol came on.The vehicle wont change gears steering wheel lock ,wheels lock ,The front left turning signal does not work all the other lights do.My wife and I avoided a collision when the vehicle shut off while driving .Thank God no one were hurt.Bought this vehicle in October 2025.

Dec 14, 2025

Vehicle stalled without warning. No power whatsoever. Illuminated battery light came on. Noticed a burning odor coming from vehicle. Checked engine bay and noticed heavy smoke coming from alternator for a good 10 minutes. Vehicle would not take a jump nor could I put into gear. Battery is completely dead. PCM also seems to be fried. Will have to be towed to Dealership. Called Jeep costumer care and referenced the t36 recall but my vin does not fall under it even though vehicle fits EXACT description of recall. Also noticed that many others are have same problem with Jeep and them not expanding the recall to their vin. How terrible!! This could have easily been a fatal situation. Jeep needs to take some responsibility and action!

Jun 29, 2022

WHEN I PRESS THE PUSH START AND THE BRAKE, THE ENGINE WILL STALL AND NOT TURN OVER. IT HAS HAPPENED MULTIPLE TIMES IN THE 4 YEARS I'VE HAD IT. THE LAST TIME I TRIED TO START IT, IT WOULD NOT CRANK. I USED JUMPER CABLES TO TRY AND REVIVE THE BATTERY. DOING THIS REVERTED POWER BACK TO MY VEHICLE, YET IT WOULD STILL NOT TURN OVER. I THEN HAD TO PUT THE KEYFOB INTO THE IGNITION AND TRY IT MANUALLY. STILL NOTHING WORKED AND MY CAR WILL NOT TURN OVER AND START. IT MAKES ONE CLICK, AND THEN NOTHING.

Oct 31, 2019

I OWN A 2012 JEEP GRAND CHEROKEE VIN: [XXX] FOR THE PAST SEVERAL MONTHS SINCE PURCHASE, THE JEEP HAS HAD ISSUES STARTING AND HAS STALLED WHILE DRIVING AT HIGH RATES OF SPEED. THIS VEHICLE IS NOT SAFE TO CURRENTLY DRIVE AND I AM GETTING NOWHERE WITH THE DEALERSHIP (PERFORMANCE JEEP: DELAWARE, OHIO HTTPS://WWW.MOPAR.COM/EN-US/MY-VEHICLE/RECALLS/SEARCH.HTML WHEN CLICKING ON THIS LINK AND ENTERING THE VIN BELOW IT SHOWS THE RECALLS COMPLETED FOR OUR JEEP. THE 2ND .PDF ATTACHMENT (ATTACHED) SHOWS THE TIPM RECALL WAS COMPLETED ON 2/24/15. OUR CAR IS CONTINUING TO STALL. ?THE TOTALLY INTEGRATED POWER MODULE (TIPM) ON YOUR VEHICLE CONTAINS AN INTERNAL FUEL PUMP RELAY THAT COULD OPERATE INTERMITTENTLY OR FAIL WITHOUT WARNING. AN INTERMITTENT OR FAILED FUEL PUMP RELAY COULD CAUSE THE ENGINE TO STALL WHILE DRIVING AND CAUSE A CRASH WITHOUT WARNING. WHAT YOUR DEALER WILL DO... FCA WILL REPAIR YOUR VEHICLE FREE OF CHARGE. YOUR DEALER WILL INSTALL AN EXTERNAL FUEL PUMP RELAY.? CARFAX ATTACHED. FIRST, A CHRYSLER DEALER TRIED REPROGRAMMING THE COMPUTER MODULE AND THEN HAD TO REPLACE IT IN 2013. PRIOR TO THE FEBRUARY 2015 RECALL. (I ASSUME WHAT THEY IDENTIFY AS THE ENGINE/POWERTRAIN COMPUTER/MODULE IS THE TIPM MODULE ?I.E., THE TOTALLY INTEGRATED POWER MODULE.) ISSUE 1 IN AUGUST 2015, THEY REPLACED THE FUEL PUMP RELAY (I.E., THE RECALL WORK). 2ND ISSUE THEN, IN APRIL 2016, THEY TRIED TO REPROGRAM THE ENGINE POWERTRAIN COMPUTER MODULE AGAIN, AND AGAIN FAILED AND HAD TO REPLACE IT. THIRD ISSUE WE ARE NOW HAVING ISSUES WITH THE VEHICLE: FOURTH ISSUE, STILL NOT FIXED AFTER TAKING IT TO PERFORMANCE JEEP ON 3 OCCASIONS. THERE HAS BEEN A CLASS ACTION LAW SUIT WITH A SETTLEMENT. AS I UNDERSTAND THOSE TERMS, THEY INCLUDE AN EXTENDED WARRANTY ON FUEL PUMP REPAIRS FOR UP TO 7 YEARS/70,000 MILES. WE ARE WELL UNDER THE 7 YEARS/70,000 MILES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Nov 09, 2017

WHILE DRIVING HOME FROM WORK DURING RUSH HOUR TRAFFIC ON THE HIGHWAY, THE RED BATTERY LIGHT CAME FOR THE FIRST TIME SINCE I OWNED THE VEHICLE. WITHIN MINUTES OF THE LIGHT APPEARING, THE JEEP'S AIR CONDITIONING WENT OFF, ALL WARNING LIGHTS APPEARED ON THE DASHBOARD AND THE WINDSHIELD WIPERS TURNED ON (WITHOUT PROMPTING THEM). ALL THREE OF THESE THINGS HAPPENED WITHIN SECONDS OF EACH OTHER SO I TRIED TO PULL OVER TO THE SIDE OF THE HIGHWAY BUT THE JEEP LOST ALL POWER AND STALLED IN THE RIGHT LANE OF THE HIGHWAY. THERE WAS ABSOLUTELY ZERO POWER SO I WAS UNABLE TO TURN MY HAZARD LIGHTS ON OR PUT THE CAR IN NEUTRAL TO ROLL TO THE BREAKDOWN LANE (SEE ATTACHED PICTURE). I THEN HAD TO EXIT THE JEEP INTO ONCOMING RUSH HOUR TRAFFIC IN THE LEFT LANE AND LUCKILY MADE IT SAFETY TO THE SHOULDER WHERE I CALLED 911 AND TRIPLE A FOR A TOW. THE JEEP WAS TOWED TO MY LOCAL MECHANIC WHO SAID THE ALTERNATOR FAILED AND THAT HE HAD TO UNPLUG IT FROM THE BATTERY SINCE IT WAS STILL PRODUCING EXCESSIVE HEAT HOURS AFTER IT ARRIVED THERE. I THEN CALLED THE FCA CUSTOMER SERVICE AND REFERENCED RECALL T36, SINCE THE EXACT SAME THING HAPPENED AS THE DESCRIPTION PROVIDED (ALTHOUGH I DID NOT HAVE ANY RECALLS ON MY VIN). THEY PUT ME IN TOUCH WITH THE LOCAL JEEP DEALERSHIP TO SET UP AN APPT SO I PAID FOR ANOTHER TOW THERE. THE NEXT DAY I RECEIVE A CALL FROM THE SERVICE DEPT THAT MY ALTERNATOR FAILED, WHICH DRAINED MY BATTERY, WHICH BROKE MY MODULE POWERTRAIN CONTROL COMPUTER TOTALING $2,134 IN REPAIRS. THEY CANNOT CONFIRM NOR DENY THAT MY JEEP IS PART OF RECALL T36, BUT REGARDLESS SINCE MY VIN DOES NOT HAVE ANY RECALLS ON IT, THAT I HAVE TO PAY IN FULL AND THAT IF DOWN THE ROAD THERE IS A RECALL THAT I WILL GET REIMBURSED. I THEN CALL THE FCA CUSTOMER SERVICE BACK AND THEY CHECK THEIR INTERNAL SYSTEM AND CONFIRM THAT I AM NOT PART OF RECALL T36 AND THERE ARE NO OUTSTANDING RECALLS FOR MY JEEP.

Aug 04, 2017

+ 2 more complaints for this component

UNKNOWN OR OTHER,ENGINE

7 complaints

While driving at normal speeds the engine and everything turns off without any warning. This makes it difficult to get off the road or highway due to loss of power to steering. This happens randomly but with increasing frequency. The vehicle has been at the Jeep dealership since 12 June 2025 and I'm being told they cannot figure it out. Allegedly the dealership service center is contacting Jeep after I had to tell them to do so. Vehicle is at Crown Dodge, 6300 King Rd, Ventura, CA 93033 805-977-6526.

May 05, 2025

While stopped at a stop light 5 separate occasions in Eco mode. Vehicle shut off but would not restart unless I pressed the on/off button. I did not realize that it had happened and was almost rear ended because of it.

Mar 29, 2025

Vehicle was purchased 8/11/23 had it less then two weeks broke down . Was smoking , was put in shop several times . Told it was battery, then alternator. Gotten out of shop a few days later same issue . Had extended warranty , was stuck paying deductible twice even though it was in the shop for same thing . Deductible $200 twice I had to pay . Come to find out the engine had gone bad , they replaced that if I’m not mistaken . Vehicle was in shop almost a month after we had gotten no results from the original dealership service center where we purchased the vehicle. They did not have the proper tools to repair the vehicle, ended up taking the vehicle to a dodge dealership locally . After driving the car a couple months later it started smoking and jerking again would stop and would not crank . Was taken to the dealership again , told this time it was the transmission and extended warranty would not cover it . We were sold a LEMON. Dealership knew exactly what was wrong with this they wanted to get it off their hands . This is something they know from from the start , unsafe to drive keeps smoking . We need answers fast someone is liable for the damage car they sold my son and I.

Apr 27, 2024

The recall is V62 but after the recall was preformed the vehicle is doing the exact same thing. While slowing down and braking the vehicle will stall without warning, with the vehicle not running the steering and braking systems are disabled which makes getting out of danger impossible. The vehicle needs to come to a complete stop, be put in park, then be restarted. This will be the third time this happened. I had the recall done then I had to pay the second time to get it fixed and now I need to bring the vehicle back to the dealership for the same issue. Chrysler will take no responsibility for the issue.

Jan 05, 2022

TAKATA RECALL WHILE I'M DRIVING THE VEHICLE IT WILL SHUT OFF. I WILL PUT IT IN PARK AND IT STARTS BACK UP. THIS IS UNSAFE BECAUSE I CAN BE DRIVING IN TRAFFIC OR BE IN AN INTERSECTION AND IT JUST SHUTS OFF. I'VE TAKEN IT TO HAVE A MECHANIC LOOK FOR ANY READINGS AND NOTHING IS COMING UP. IT ALSO SHUTS OFF WHILE TRYING TO START THE VEHICLE UP FOR THE FIRST TIME. IT TAKES SEVERAL ATTEMPTS, AGAIN NOTHING COMING UP WHEN TAKEN TO THE MECHANIC.THIS HAS BEEN GOING ON FOR ALMOST A YEAR.

Jan 22, 2019

+ 2 more complaints for this component

SEATS

7 complaints

Headrest deployed without an impact. Plastic locking clip broken. Can’t reset.

Sep 13, 2023

THE DRIVER'S SEAT HEADREST ACTIVE HEAD RESTRAINT DEPLOYED OPEN WHILE I WAS PUTTING ITEMS INTO THE BACK SEAT FROM THE PASSENGER SIDE. THE CAR WAS STATIONARY, BUT RUNNING, BUT HADN'T BEEN JARRED OR HIT TO PROVOKE THE DEPLOYMENT. THE PLASTIC TABS ON THE INSIDE ARE BROKEN, AND I'M NOT ABLE TO RESET THE HEADREST INTO POSITION, AND ESSENTIALLY HAVE TO HOLD IT IN PLACE WITH MY HEAD WHILE I DRIVE (NOT THE MOST DESIREABLE WAY TO DRIVE). I WENT TO JEEP TO SEE WHAT IT WOULD COST TO REPAIR (OR REPLACE) AND I WAS TOLD THAT THEY NO LONGER MANUFACTURE, NOR CARRY THE PART. ..... THEY NO LONGER MANUFACTURE NOR CARRY A PART FOR AN 8 YEAR OLD CAR? I FIND THAT VERY SUSPICIOUS. I'D LIKE TO KNOW IF THERE IS SOMETHING THAT CAN BE DONE ABOUT THIS. THE FRONT PASSENGER SEAT HEADREST HAS NOT DEPLOYED (YET), BUT I HOPE IT DOESN'T DEPLOY INADVERTENTLY WHILE SOMEONE IS SITTING IN THE SEAT.

Nov 15, 2020

THE PASSENGER SIDE ACTIVE HEADREST RESTRAINT DEPLOYED WHILE CAR WAS PARKED IN MY DRIVEWAY AND NOT IN USE. IT CAN NOT BE REPAIRED. PLASTIC IS BROKEN INSIDE.

Oct 10, 2020

UPON PULLING OUT OF A PARKING SPOT, THE FRONT PASSENGER SEAT HEADREST SAFETY MECHANISM ACTIVATED, PROPELLING THE HEADREST FORWARD, FOR NO FORESEEN REASON. THE VEHICLE WAS NOT AND HAS NEVER BEEN IN AN ACCIDENT. UPON INSPECTION, IT SEEMS THAT A PLASTIC PART WITHIN THE HEADREST CRACKED, THUS CAUSING THE SAFETY MECHANISM TO FAIL AND DEPLOY ON ITS OWN. *TR *BF*JB

May 28, 2020

DRIVERS SEAT HEADREST POPPED FORWARD TO THE EXTEND POSITION WHILE SITTING IN CAR AT A STORE PARKING LOT . ENGINE AND ALL ELECTRICAL ITEMS TURNED OFF. THIS IS ONLY SUPPOSE TO HAPPEN WHEN THE AIRBAGS ARE SET OFF. THESE HEADREST COST FROM 400 TO 700 DOLLARS

Oct 24, 2019

+ 2 more complaints for this component

POWER TRAIN,ENGINE

7 complaints

I have an on going issue with the vehicle stalling while slowing down for intersections, roundabouts and exit ramps. This has been happening since 2018. The vehicle traveling around 35-25 decelerating, the RPMs will just drop to zero and the engine will shut off. No warning lights, codes or indication I have lost power. Latest incident was on 1/14/22 in Mukwonago, WI after have only driven the vehicle for about 10 minutes. Coming from a 55 zone donw to a stop at an intersection the vehicle stalled with no warning around 30-25 MPH. 1/16/22 I was entering a roundabout and saw the RPMs dropping below idle to zero and was able to stop the stall by shifting the transmission into neutral. RPMs immediately went back to idle.

Jan 16, 2022

A FUEL PUMP RELAY FAILURE RESULT IN A NO-START CONDITION.

Aug 11, 2020

I HAVE LESS THAN 76K MILES ON MY JEEP. I HAVE BEEN THE ONLY OWNER, TAKING EXCEPTIONAL CARE OF MY JEEP, ALWAYS GETTING OIL CHANGES ON TIME AND MAINTENANCE WITH VERY FEW CITY MILES ON MY JEEP AND I AM HAVING TO PAY 10K FOR A NEW MOTOR AND CAMSHAFT.

Jul 23, 2019

TRANSMISSION COOLER/AC CONDENSER LEAK AT TUBE JOINTS

Jan 28, 2019

WITH ONLY 50,800 MILES CHECK ENGINE LIGHT PRODUCED SEVERAL CODES. I TOOK THIS VEHICLE TO 3 DIFFERENT PLACES FOR A DIAGNOSTIC TEST. THEY SAID IT WAS POWER STEERING / A/C COOLANT LEAKING. WITH THE 2ND DIAGNOSES THEY FOUND A LEAK WITH THE AUXILIARY COOLER (TRANSMISSION FLUID). SO I HAD A COMPLETE TRANSMISSION FLUSH WORK DONE, BUT IT'S STILL LEAKING..

Mar 17, 2018

+ 2 more complaints for this component

ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

7 complaints

MY CAR IS KEEP ACTING IN VERY WEIRD WAY,, BUT LAST TIME MAKE ME VERY VERY FEAR TO DRIVE IT. AND I FACE THIS SITUATION MANY TIME THIS YEAR, THE PROBLEM IS APPEARS FEW TIMES AND I SEND IT FOR FIXING BUT STILL NO ONE FOUND THE EXACT REASON OF THE PROBLEM, STILL I AM FACING THIS PROBLEM EVERY AROUND 3 WEEKS. I AM SO TERRIFIED TO DRIVE MY JEEP. I LOVE IT SO MUCH & HAVE IT FOR 4 YEARS BUT THIS YEAR I START TO HAVE A VERY SERIOUS ISSUES WITH MY CAR. THE PROBLEM IS: 1) WHEN I AM DRIVING IN THE HIGH WAY SUDDENLY MY CAR SWITCHED OFF AND ON AGAIN WITHOUT ANY REASON.( THIS HAPPENS MANY TIMES) 2) MY SEAT IS GOING FORWARD AND BACK WORD SUDDENLY ( HAPPENS TWICE) 3) THE 2 SIDED MIRRORS ON THE RIGHT AND LEFT CLOSING AD OPENING SUDDENLY WHEN I AM DRIVING. ( HAPPENS 3 TIMES) 4) THE LIGHT AT NIGHT CLOSING OR BECOME VERY LOW FOR FEW MINUTES WHILE DRIVING.(HAPPENS TWICE). THOSE PROBLEMS COMES AND DISAPPEARS SUDDENLY AND WHEN I SEND MY CAR FOR FIXING THEY MENTION ANOTHER ISSUES WHICH I ALWAYS PAY FOR IT.. BUT I HAVE ONLY THOSE PROBLEMS THAT APPEARS REPEATEDLY AND SUDDENLY. PLEASE NOTE THIS HAPPENS ONLY WHILE DRIVING. PLEASE PLEASE ADVICE ME.

Dec 23, 2019

JEEP GRAND CHEROKEE RECALL - I HAVE HAD NUMEROUS ISSUES WITH MY 2012 JEEP GRAND CHEROKEE, PRIMARILY ELECTRICAL RELATED. MY CAR WAS MAKING A HIGH PITCHED SOUND, IT WASN'T VERY LOUD AT FIRST, BUT PROGRESSIVELY GOT WORSE. IT WOULDN'T START AT FIRST - THEN HAD TO TRY TO START IT A FEW TIMES BEFORE IT WOULD START. THE ELECTRICAL SYSTEM SEEMED TO BE MALFUNCTIONING WORSE. I ASSUMED IT NEEDED A NEW BATTERY, SO I BOUGHT ONE AND THE GUY AT AUTOZONE INSTALLED IT. I DROVE TO MY RESTAURANT AND IT STARTED ACTING UP AGAIN (HIGH PITCH SOUND RETURNED, HAD TROUBLE STARTING IT). AS I WAS DRIVING BACK HOME ON THE ROAD (45 MPH) - I SAW ALL ELECTRICAL WORKINGS CUT OFF AND BACK ON (THE RED LIGHTING LIGHTS FLASHED). AS I TRIED TO PULL OVER, THE ENTIRE ELECTRICAL SYSTEM FAILED. MY POWER STEERING, ANTI-LOCK BREAKS, RADIO AND EVERYTHING ELECTRICAL STOPPED WORKING. I ALMOST GOT IN A WRECK BUT IT TOOK EVERY BIT OF STRENGTH I HAD TO STOP AND STEER THE VEHICLE - I TURNED INTO A SHOPPING CENTER AND STEERED TOWARD AN INCLINE AND EVENTUALLY STOPPED (ALMOST HIT A CAR, THEN ALMOST HIT AN ELDERLY COUPLE PEDESTRIANS). I HAD MY CAR TOWED TO HENDRICK CHRYSLER FAYETTEVILLE, NC. THEY SAID THE PCM WAS OUT. IT WAS STILL UNDER WARRANTY SO THEY REPLACED IT - BUT MY VEHICLE HAS NEVER BEEN PROPERLY REPAIRED. MY CHECK ENGINE LIGHT COMES ON AND OFF ALL THE TIME AND HAVE HAD NUMEROUS ELECTRICAL WIRING ISSUES (BEFORE AND AFTER THE PCM) WAS REPLACED. MY VEHICLE (WHEN THE PCM WENT OUT) COULD HAVE EASILY KILLED ME AND ANYONE ON THE ROAD AT THAT TIME. THE DEALERSHIP KEEPS SAYING THAT NONE OF THAT HAS ANYTHING TO DO WITH THE CHECK ENGINE LIGHT OR ANY OF THE OTHER RECALLS - BUT I CANNOT ACCEPT THAT. I FEEL THIS VEHICLE - 2012 JEEP GRAND CHEROKEE - IS AN EXTREMELY DANGEROUS HAZARD TO ALL ROAD. I HAVE ALSO HAD NUMEROUS OTHER RECALLS FOR THIS VEHICLE.

Jan 23, 2018

EVERY SINGLE ONE OF THE WARNING INDICATORS MOUNTED IN THE DASH ARE GOING OFF ALTERNATELY IN ROTATION, FRONT COLLISION AND BLIND SPOT WARNING NO LONGER WORK EITHER. MY VEHICLE IS SUBJECT TO THE FOLLOWING RECALL, THE JEEP, FOUR MONTHS AFTER THE RECALL WAS AN OUNCE, STILL HASN'T SUPPLIED THE NEEDED REPLACEMENT ALTERNATORS SPECIFIED IN THE RECALL: MANUFACTURER RECALL NUMBERT36 NHTSA RECALL NUMBER17V-435 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE

Oct 25, 2017

VECHILE DOES NOT START. ENGINE STALLING AND ELECTRICAL WARNING LIGHT TURNS ON. THE VEHICLE WAS PARKED.

Aug 06, 2017

I HAVEN'T HAD ANY TROUBLE WITH MY CAR. I WAS GOING TO MY DADS WHEN A BATTERY LIGHT POPPED UP. I WAS LESS THAN MILE FROM HIS HOUSE. WHEN I GOT TO HIS HOUSE I CUT THE CAR OFF SO MY DAD COULD CHECK UNDER THE HOOD BUT HE DIDN'T SEE ANYTHING WRONG WITH IT. WHEN I CRANKED THE CAR BACK UP MY RADIO WAS CUTTING ON AND OFF, I CUT THE AIR ON LOW AND IT STARTED BLOWED HEAT OUT THE DEFROST, AND THE WINDSHIELD WIPERS START GOING OFF BY THEIRSELVES. I CUT THE CAR OFF AGAIN SO IT WOULD STOP. WHEN I TRIED TO CUT THE CAR BACK ON IT WOULDN'T CRANK. MY DAD HOOKED IT UP TO A BATTERY CHARGER BECAUSE HE THOUGHT THE BATTERY WAS DEAD. WE GOT IT CRANKED AND LEFT HIS HOUSE TO TAKE IT STRAIGHT TO THE JEEP DEALERSHIP. WE GOT ABOUT A MILE DOWN THE RODE AND THE LIGHTS WERE FLICKERING, THE STEERWHEEL LOCKED UP AND THE CAR CUT OFF. UNDER THE HOOD STARTED SMOKING. WE WERE STRANDED ON THE SIDE OF THE RODE WITH MY 4 YEAR OLD SON IN THE BACK SEAT. WE HAD TWO PEOPLE STOP TO TRY AND JUMP THE BATTERY OFF BUT IT WAS COMPLETELY DEAD. WE CALLED A TOW TRUNK AND THEY TOWED IT TO THERE SHOP. THEY HOOKED UP TO THERE MACHINES AND SAID IT WAS THE ALTERNATOR. NOW I'VE PAID $800 TO GET THE ALTERNATOR REPLACED. WHEN THE ALTERNATOR WENT OUT IT FRIED MY POWER MODULE CONTROL.

Nov 18, 2016

+ 2 more complaints for this component

FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM

6 complaints

The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while attempting to start the vehicle, the vehicle failed to start as intended. There was no warning light illuminated. The vehicle was towed to a local independent mechanic to be diagnosed, but the cause of the failure could not be determined. The contact stated that the failure persisted, and the vehicle was towed to another local independent mechanic for a second opinion. The mechanic diagnosed that the fuel pump had experienced a short circuit, and the 150 AMP Mega fuse needed to be replaced. The vehicle was repaired at the owner's expense; however, the failure persisted. The contact stated that while driving approximately 59 MPH with cruise control activated, the vehicle decelerated unintendedly. The contact shifted to neutral(N), but the vehicle lost motive power. The vehicle was towed back to the independent mechanic, where it remained for further diagnostic testing. An unknown local dealer was contacted. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 147,000.

Jun 27, 2025

The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System). The contact took the vehicle to local dealer and had the recall repair completed. The vehicle was repaired. The contact stated that after the repair, the vehicle would intermittently fail to start. The contact stated that the Electronic Throttle Control (ETC) warning light was illuminated. The contact was able to start the vehicle on the second attempt. The contact took the vehicle back to the local dealer however, the mechanic was unable to duplicate the failure. The contact stated he continued to experience the failure. The contact took the vehicle back to local dealer, where it was diagnosed with needing the fuel pump to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 72,500.

Mar 07, 2022

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRIC SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE LOCAL DEALER MCKINNEY JEEP LOCATED AT 700 S. CENTRAL EXPY, MCKINNEY, TX 75070 WAS NOTIFIED OF THE ISSUE, AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT INDICATED THE VEHICLE EXPERIENCED THE NO START CONDITION LISTED IN THE RECALL SUMMARY. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE FAILURE MILEAGE WAS 95,000.

Sep 04, 2020

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SEVERAL ATTEMPTS WERE NEEDED TO START THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL PUMP RELAY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. BLUEBONNET JEEP LOCATED AT 283 IH 35 EAST, NEW BRAUNFELS, TX 78130, WAS NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 98,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Jun 29, 2020

2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO FUEL PUMP RELAY SAFETY RECALL. *LD THE CONSUMER STATED WIN MODULE WAS INOPERABLE AT TIMES. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE FAILURE. *JS

Jan 21, 2020

+ 1 more complaint for this component

UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

6 complaints

I've tried 6 times in 3 years to get my recall done since I learnt of my fuel relay . Now according to my mechanic my catalytic converter is messed up due to waiting on the recall. The first 3 times was back ordered, the 4th time I went to my appointment and was told there computers were messed up just needed to see the car to still be on recall list. 5 and 6th time they never got part in. This recall is messing up my car. My check engine light will not go off due to the converter due to the fuel relay. If my check engine light is on I can't remote start it in cold weather . When will I be able to actually get my recall done before it messes up more of my car.

Jan 09, 2023

I have repeatedly tried to get the recalls fixed for my 2012 Jeep Grand Cherokee, but all of the local dealers tell me Chrysler is only releasing one part per month per dealership and to just "wait!" I do not feel safe driving my vehicle. My vehicle is getting older, and other things keep needing to be repaired on the vehicle. It is just a matter of time before something bad happens to me. If they know there is a problem, how are they getting away with only releasing "one part per week" to each dealership across the country? This is gross negligence on Chrysler's part and a waiting game for something catastrophic to happen to people like me. Can you please offer a solution? I'm not as concerned about the visor. Should I be concerned about about the other recall besides the fuel pump? When I call the dealer, they say when the V62 part "for me" comes in, they will do all the recalls together, but I'm on a list "with a 100 people before me!" That is so unsettling...it could be more than a year!

Jun 28, 2021

THERE WERE TWO RECALL IN LATE 2019 FROM FCA FOR MY JEEP. ONE HAS BEEN FOR THE FUEL PUMP RELAY WHICH JEEP HAS THE PART BUT I'VE BEEN UNABLE TO SCHEDULE FOR REPAIR BECAUSE THE JEEP DEALERSHIP SAID THEY CANNOT GET THE PART AND BLAMES JEEP (FCA). FCA BLAMES THE DEALERSHIP. THE SECOND RECALL WAS FOR THE DASH PAD PEELING UP, WHICH REQUIRES A NEW DASH PAD. AGAIN I'VE BEEN TRYING TO SCHEDULE THIS FOR 1 1/2 YEARS AND AGAIN THE DEALERSHIP BLAMES FCA AND FCA SAYS THE DEALERSHIP ISN'T ORDERING CORRECTLY AND FCA HAS RECENTLY TOLD ME THAT "SOMEONE" AT JEEP HAS BEEN CANCELLING THE ORDERS SUBMITTED WITHOUT EXPLANATION. THE FUEL PUMP RELAY IS A SAFETY RECALL GOING ON FOR THE PAST 1+ YEARS. THE REPLACEMENT DASH PAD HAS PREVENTED ME FROM TRADING IN OR SELLING MY VEHICLE BECAUSE THE PROBLEM HAS NEGATIVELY IMPACTED THE VALUE OF THE VEHICLE.

May 11, 2021

I HAVE HAD A PROBLEM WITH MY CAR STALLING RANDOMLY SINCE THE DAY I BOUGHT IT BRAND NEW OFF THE LOT. I HAVE BEEN COMPLAINING TO THE DEALERSHIP FOR 8 YEARS NOW AND THEY HAVE NEVER ONCE OFFERED TO FIX IT. THEY KEPT TELLING ME NOTHING WAS WRONG WITH MY CAR. THE LAST TIME I TOOK MY CAR IN FOR RANDOMLY STALLING (WHILE ON THE FREEWAY), MY WARRENTY HAS JUST EXPIRED AND THEN THEY TOLD ME I HAD TO REPLACE MY ENTIRE FUEL PUMP SYSTEM. NOW A FEW WEEKS AGO I RECEIVED A RECALL ABOUT MY FUEL PUMP SYSTEM SAYING DO NOT DRIVE YOUR VEHICLE BEAUCSE ITS UNSAFE. THE MANUFACTURE HAS TOLD ME THEY WILL NOT SUPPLY ME WITH A RENTAL CAR, PUBLIC TRANSPORTATION PASS NOR WILL THEY REIMBURSE ME FOR RIDESHARE SERVICES. I HAVE HAD NOTHING BE PROBLEM AFTER PROBLEM WITH THIS CAR I BOUGHT BRAND NEW OFF THE LOT. NOW THEY ARE TELLING ME NOT TO DRIVE IT UNTIL ITS FIXED BUT CANT TELL ME WHEN THEY CAN FIX IT. THIS IS ABSURD. MY DASH BOARD IN MY CAR ALSO WAS DEFECTIVE (THE LEATHER COVERING IT SHRUNK AND PEELED UP). THE MANUFACTURE TOLD ME IT WAS "COSMETIC" AND THEY WOULD NOT COVER IT SO AFTER YEARS OF COMPLAINING, I FINALLY JUST PAID FOR A WHOLE NEW DASH BOARD MYSELF OUT OF MY OWN POCKET. NOW THEY JUST SENT ME A RECALL FOR THIS PART AND I'VE ALREADY PAID FOR IT. HOW CAN YOU HELP? (RECALL RELATED INCIDENT) TS

Jan 22, 2020

WELL NOT FEEL SAFE DRIVING THIS CAR SINCE I PURCHASE THIS CAR 4-5 RECALL ON THIS CAR AND NO HAPPY TO TAKE FOR REPAIR BECAUSE USED MY OWN TIME FOR THIS

Jan 06, 2016

+ 1 more complaint for this component

ELECTRICAL SYSTEM,UNKNOWN OR OTHER

6 complaints

When purchased vehicle was told to take it to local dealer. Vehicle was taken to local dealer on May 2021. To this day, they claim that they are still waiting for parts. I am 80 years old and disabled and stressing big time because I keep receiving information on mail stating that my vehicle is not safe. I have called your number and all I was told that they are waiting for parts. Please help. Thank you.

Oct 04, 2021

STARTER TURNS OVER BUT WONT CRANK AND LEAVES ME STRANDED. HORN GOES OFF AT RANDOM TIMES. WINDOWS AND DOOR LOCKS SOMETIMES WONT WORK. GOOGLE SAYS ITS THE TIPM. HAPPENS WHILE VEHICLE IS MOVING AND NON MOVING. HAS HAPPEND MULTIPLE TIMES.

Sep 22, 2018

WIND SHIELD WIPERS, OVER DRIVE LIGHT AND HEAD LIGHTS ON AND CAN NOT TURN OFF. SIGNAL LIGHTS AND INTERIOR LIGHTS NOT WORKING.

Jul 28, 2018

WHILE DRIVING THE THE INTERSTATE MY BATTERY LIGHT WENT ON A FEW MINUTES LATER AN IMAGE OF A LIGHTNING BOLT HIT THE BATTERY AND I LOST COMPLETE POWER. TOOK IT TO THE JEEP DEALERSHIP TOOK OVER A WEEK TO TELL ME ITS THE PCM AND THAT IT HAD NOTHING TO DO WITH THE ALTERNATOR. TODAY I CAN PICK UP THE CAR. THEY DATED THAT I CAN PICK UP THE CAR AND THEN THEY TOLD ME MY BATTERY IS VERY VERY WEEK . THEY ALSO ASSURED ME THAT ONE THINGS HAS NOTHING TO DO WITH THE OTHER WHICH IS TOTAL BULL,.

Sep 05, 2017

WE HAVE HAD THIS JEEP GRAND CHEROKE SERVICE THREE TIMES AND BEFORE HAVING IT SERVICE, THE CAR HAS CUT OFF WHILE DRIVING ON THE HIGHWAY WITHOUT WARNING.

Jun 06, 2017

+ 1 more complaint for this component

POWER TRAIN,ELECTRICAL SYSTEM

6 complaints

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE WESTGATE CHRYSLER DODGE RAM LOCATED AT 6421 OLD WESTGATE RD, RALEIGH, NC 27617, WHERE THE FUEL PUMP WAS REPLACED UNDER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE CONTACT WAS INFORMED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Jun 30, 2020

A WEEK AGO MY BATTERY LIGHT CAME ON IN MY CAR ON MY WAY HOME. LUCKILY I WAS ABLE TO GET HOME BEFORE IT DIED. WE DROVE MY CAR TO AN INDEPENDENT MECHANIC THAT WE ALWAYS GO TO GET IT DIAGNOSED. MY MECHANIC SAID I MADE IT JUST IN TIME BECAUSE WHEN THEY WENT TO START MY VEHICLE IT WAS COMPLETELY DEAD. THEY DIAGNOSED THAT I HAD A BAD BATTERY AND REPLACED IT. THEY ALSO IDENTIFIED THAT THE ALTERNATOR WAS BAD AND SAID THERE WAS A RECALL ON IT (I NEVER RECEIVED A RECALL NOTICE ON THIS PART THOUGH). MY CAR WAS TOWED TO A NEARBY CHRYSLER DEALERSHIP AND THEY COMPLETED ALL THE OPEN RECALLS ON IT, INCLUDING THE ALTERNATOR BELT. THEN MY CAR WAS TOWED BACK TO MY INDEPENDENT MECHANIC. AFTER MY MECHANIC RAN MY CAR FOR 20 MINUTES THE CAR SHUT OFF AND IT WAS FOUND THAT THE POWERTRAIN CONTROL MODULE SHORTED. I IMMEDIATELY CALLED CHRYSLER CUSTOMER SERVICE TO REPORT THE ISSUE. IT HAS BEEN OVER A WEEK AND I HAVE SPOKEN TO 5 DIFFERENT CUSTOMER SERVICE AGENTS. EVERY SINGLE ONE HAS TOLD ME SOMETHING DIFFERENT AND A DIFFERENT PROCESS I HAVE TO FOLLOW. MY CAR HAS BEEN TOWED BACK TO THE DEALERSHIP AND JUST SITTING THERE. IT HAS BEEN OVER A WEEK SINCE I HAVE HAD MY CAR. I JUST HEARD FROM A CUSTOMER SERVICE AGENT TODAY THAT THE CAR HAS TO BE DIAGNOSED BY THE DEALERSHIP AND THEY HAVE TO DECLARE THAT THE PCM IS NOT WORKING. I HAVE NO IDEA WHAT WILL HAPPEN AFTER THAT. I AM REALLY TRYING TO GET THEM TO PAY FOR THIS AND NOT GO THROUGH A REIMBURSEMENT PROCESS BECAUSE I DON'T HAVE FAITH I WILL ACTUALLY GET REIMBURSED IN THE END. I AM SO DISGUSTED WITH THE TREATMENT CHRYSLER HAS GIVEN ME. THEY OBVIOUSLY ARE TRYING EVERYTHING TO GET OUT OF PAYING THIS. WELL THEY PICKED THE WRONG PERSON TO MESS WITH, I WILL NOT BACK DOWN.

Feb 19, 2018

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED WITH THE AIR CONDITIONER AND RADIO STILL OPERABLE, THE CONTACT EXITED THE VEHICLE. UPON RETURNING TO THE VEHICLE, HE NOTICED THAT THE AIR CONDITIONER AND RADIO STOPPED WORKING, BUT THE WINDSHIELD WIPER BLADES WERE MOVING AT SLOW SPEED. THE CONTACT SHIFTED INTO DRIVE, BUT THE VEHICLE WAS MOVING SLOWLY AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS STOPPED, SHIFTED INTO PARK, TURNED OFF, AND FAILED TO RESTART. THE VOLTAGE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH A FAULTY ALTERNATOR AND BATTERY THAT NEEDED REPLACEMENT. THE PARTS WERE REPLACED, BUT THE MECHANIC NOTICED THAT THE COMPUTER WAS DAMAGED AND COULD NOT BE REPAIRED. THE VEHICLE WAS TOWED TO ANOTHER INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE PCM NEEDED REPLACEMENT AND THERE WAS AN ALTERNATOR RECALL. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD THE VEHICLE TOWED TO JT CHRYSLER DODGE RAM OF LEXINGTON (LOCATED AT 4838 SUNSET BLVD, LEXINGTON, SC 29072 (803) 957-2010) FOR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V674000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 113,002.

Jun 07, 2017

WHILE DRIVING ON FREEWAY, BATTERY WARNING LIGHT LIT UP, FOLLOWED BY (INCORRECT) ERROR MESSAGES ON INSTRUMENT CLUSTER MENU THAT DRIVER SEATBELT WAS UNFASTENED. ALL ELECTRICAL EQUIPMENT IN THE VEHICLE CEASED OPERATION, INCLUDING AC AND STEREO. I PULLED OFF OF FREEWAY AND OPENED HOOD TO FIND THE ALTERNATOR SMOKING HEAVILY. THIS WAS THE EXACT SAME FAILURE SITUATION DESCRIBED IN CHRYSLER RECALL P60, BUT BECAUSE MY ALTERNATOR WAS 180AMP INSTEAD OF 160AMP, IT WAS NOT COVERED BY THE P60 RECALL. THE ALTERNATOR HAD TO BE REPLACED. THE ALTERNATOR FAILURE ALSO RESULTED IN A BLOWN-OUT PCM, WHICH HAD TO BE REPLACED. THIS IS AN EXTREMELY DANGEROUS FAILURE THAT COULD HAVE CAUSED A CAR FIRE, OR TRAFFIC ACCIDENT. CHRYSLER RECALL P60 SHOULD INCLUDE THE 180AMP ALTERNATORS, AS WELL, BECAUSE THEY HAVE THE SAME FAULT AND SAFETY ISSUES.

Jun 05, 2017

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14373000 (ELECTRICAL SYSTEM, AIR BAGS); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PRODUCE THE PART FOR THE RECALL REPAIR. IN ADDITION, WHILE DRIVING AT ANY SPEED, THE VEHICLE HESITATED AND LUNGED FORWARD. THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 26,000.

Jul 16, 2015

+ 1 more complaint for this component

VISIBILITY/WIPER

6 complaints

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE REAR WINDSHIELD WIPER WAS INOPERABLE. THE VEHICLE WAS TAKEN TO SAVAGE 61 CHRYSLER DODGE JEEP RAM LOCATED AT 4645 POTTSVILLE PIKE, READING, PA 19605, (855) 821-8752, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE WINDSHIELD WIPER MOTOR WAS DEFECTIVE AND ALSO THAT TIPM (TOTALLY INTEGRATED POWER MODULE) WAS THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS INFORMED THAT THE PART WAS $1200-$1300 PARTS AND LABOR. THE MANUFACTURER WAS NOT CONTACTED OR MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.

May 13, 2019

TL-

Oct 17, 2016

LAST FEW DAYS WERE EXTREMELY HOT IN THE NORTH EAST.MY CAR WAS PARKED IN AN OPEN PARKING LOT OVER THE WEEKEND AND THE FRONT WINDSHIELD DEVELOPED A CRACK DUE TO EXTREME HOT WEATHER. THE DEALER AND MANUFACTURER (FIAT/CHRYSLER) TOLD ME THE STANDARD WARRANTY EXPIRES AFTER A YEAR. I AM IN THE PROCESS OF GETTING IT REPLACED THRU MY INSURANCE COMPANY. I SUSPECT THIS TO BE A MANUFACTURING DEFECT OF THE TEMPERED GLASS.

Jul 25, 2016

IN MY 2012 JEEP GRAND CHEROKEE OVERLAND MODEL WITH A LEATHER DASHBOARD, THE LEATHER MATERIAL HAS SEPARATED FROM THE DASHBOARD AND IS AFFECTING THE WINTER PERFORMANCE OF THE FRONT WINDSHIELD DEFROSTER BY PARTIALLY BLOCKING THE AIR VENTS. THIS PRESENTS A SAFETY HAZARD THAT WILL ONLY GET WORSE WITH TIME UNTIL JEEP ISSUES A RECALL TO FIX OR REPLACE THE FAULTY DASHBOARDS ON THESE VEHICLES.

Dec 04, 2015

PURCHASED NEW 2012 JEEP G.C. SUV IN DEC. 2011. APPX 6 MONTHS LATER A WINDSHIELD CRACK APPEARED FROM CENTER-BOTTOM OF WINDSHIELD NEAR FRONT CENTER SPEAKER ON DASHBOARD. CRACK STARTED FROM BOTTOM EDGE EXTENDING UPWARD FOR ABOUT 2 INCHES, THEN GREW 8 INCHES UP, TURNED LEFT FOR 12+ INCHES. REPLACED WINDSHIELD AT DEALER ((P104355-NORTHWEST JEEP IN HOUSTON TX) SEVERAL MONTHS LATER ($$$). THEN, AFTER ABOUT 3 MONTHS, ANOTHER SIMILAR CRACK OCCURRED FROM CENTER BOTTOM, MOVING UPWARDS, TURNING LEFT AND BRANCHING UPWARDS TO RIGHT. PERFORMED SPOT REPAIR TO STOP CRACK GROWING, DID NOT WORK. THIS WEEK, CRACK APPEARED IN DRIVER'S FRONT SIDE WINDOW DIAGONALLY 40 DEGREES TO LEFT FROM CENTER-RIGHT INSIDE DOOR PANEL TO MIDDLE OF SIDE WINDOW RIM NEAR OUTDOOR REARVIEW MIRROR. WILL TAKE CAR TO DEALER THIS WEEK. IN ALL INSTANCES, NO APPARENT OUTSIDE IMPACTS (ROCKS ETC), SO FIRMLY BELIEVE ALL 3 CRACKS ARE STRESS RELATED TO EITHER CHASIS BODY AND/OR TEMPERATURE CHANGE. CHECKING WITH VARIOUS JEEP BLOGS (EDMUNDS ETC.), MANY OTHERS REPORTING SIMILAR INCIDENTS, BUT MOSTLY ORIGINATING AROUND CENTER WINDSHIELD REARVIEW MIRROR. *TR

Mar 27, 2014

+ 1 more complaint for this component

WHEELS

6 complaints

CORROSION ON THE HUBS OF ALL THE WHEELS HAS BEEN AN ISSUE WITH MY CAR JUST ABOUT 1 YEAR AFTER PURCHASING IT BRAND NEW. THIS IS NOT JUST A PROBLEM WITH MY JEEP. I HAVE NOTICED ON MANY JEEPS IN MY AREA. IT IS NOT AN ISSUE THAT THE WARRANTY COVERS DESPITE BEING A NEW CAR. THIS SEEMS LIKE A MANUFACTURE ISSUE.

Feb 21, 2017

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 70 MPH, THE CONTACT HEARD AN USUAL NOISE AND THE VEHICLE BEGAN TO VIBRATE VIOLENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE LUG NUTS ON THE REAR PASSENGER WHEEL FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED ON THE REAR DRIVER SIDE WHEEL, AND THEN AGAIN ON THE REAR PASSENGER SIDE WHEEL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.

Dec 16, 2016

SINCE PURCHASING MY 2012 JEEP GC, LUGNUTS HAVE BECOME LOOSE AND AT TIMES FALL OFF THE STUD WHILE DRIVING. REGARDLESS OF HOW WELL, OR HOW MANY TIMES THE LUG NUTS ARE TORCHED DOWN, THEY BECOME LOOSE AND FALL OFF. I HAVE REPLACED OVER 5 WHEEL STUDS BECAUSE THEY BREAK OFF UNDER PRESSURE AND TWICE AS MANY LUG NUTS AT $12 A PIECE. EACH REPAIR HAS COST ME OVER $150 A VISIT FOR STUD REPAIR. WHILE MOVING FROM MINNESOTA TO CALIFORNIA, MY LUG NUTS BECAME SO LOOSE ON MY WHEEL THE WHEEL ALMOST FELL OFF GOING 80 MPH. THIS IS A SERIOUS AND DANGEROUS PROBLEM. MY VEHICLE HAS LESS THAN 85,000 MILES ON IT.

Oct 10, 2016

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE BEGAN TO VIBRATE. SHORTLY AFTER THE VIBRATION OF THE WHEELS, THE REAR PASSENGER WHEEL DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING; HOWEVER, THE DETAILS OF THE FAILURE COULD NOT BE DETERMINED AT THE TIME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 41,000.

Feb 25, 2016

OVER THE LAST YEAR, THERE HAS BEEN SEVERAL INCIDENTS WITH LUG NUTS COMING LOOSE WHILE DRIVING AND CAUSING LOSS IF THE LUG NUT AND TIRE WOBBLING (NOISE). ON 11/09/14, I WAS PARKING MY VEHICLE DRIVING UNDER 5 MPH AND HEARD A LOUD POP. ONCE THE VEHICLE WAS PARKED, I GOT OUT AND LOOKED BY MY DRIVER SIDE REAR TIRE AND SEE THAT LUG NUT AND WHEEL STUD BROKE OFF. I AM SCHEDULED TO SEE THE DEALER TOMORROW FOR A REVIEW OF THE ISSUE AND LOOK FOR OTHER DAMAGE. THE ONGOING ISSUE OF LOOSE LUG NUTS IS A GREAT CONCERN AND MAKES ME WONDER IF THERE IS A BIGGER ISSUE WITH FAULTY STUDS OR WHEEL BEARINGS. *TR

Nov 10, 2014

+ 1 more complaint for this component

TIRES,EQUIPMENT

6 complaints

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V115000 (EQUIPMENT, TIRES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Aug 07, 2015

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V115000 (EQUIPMENT, TIRES); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Jul 21, 2015

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V115000 (EQUIPMENT, TIRES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

Jul 13, 2015

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V115000 (EQUIPMENT, TIRES) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Jun 18, 2015

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V115000 (EQUIPMENT, TIRES); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Jun 01, 2015

+ 1 more complaint for this component

ENGINE AND ENGINE COOLING

5 complaints

See attached document for complaint.

Oct 04, 2024

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

Sep 29, 2016

I BROUGHT MY CHEROKEE INTO DEALER WHERE I PURCHASED IT FOR A CHECK ENGINE LIGHT. THE JEEP WAS LOOKED AT AND THE LEAD MECHANIC PROCEEDED TO TELL ME IT WOULD NEED A CYLINDER HEAD. I BOUGHT THIS JEEP ON 11/7/11 AND COULDN'T BELIEVE WHAT I WAS HEARING. AFTER READING MANY FORUMS AND CHRYSLER'S COMMENTS; WHICH THEY DON'T TAKE FULL RESPONSIBILITY FOR THIS CRITICAL ISSUE BY PUTTING SOME FAULT ON THE CUSTOMER. BRAND NEW VEHICLE WHICH I PAID A GOOD AMOUNT FOR AND AFTER 20,000 YOU HAVE TO RIP MY TRUCK APART AND NOW I HOPE FOR THE BEST. I FEEL THIS IS JUST A BAND AIDE TO COVER THE MAJOR PROBLEM WITH THIS 3.6-L ENGINE. TO ME NOW IT'S AS IF I BOUGHT IT USED. IF I TRY TO TRADE THE JEEP IN I'M SURE IT HAS DEPRECIATED AND THE SAME IF I WAS TO SELL TO A PRIVATE OWNER. I TRULY FEEL I WAS TAKEN ADVANTAGE OF BY CHRYSLER AND TO PAY THAT AMOUNT FOR A VEHICLE WHICH CLEARLY HAS MECHANICAL PROBLEMS, WELL TO ME, THAT IS JUST NOT ACCEPTABLE. I KNOW FIRES UNDER THE HOOD ARE BEING INVESTIGATED, I AM VERY CONCERNED ON THIS ISSUE AS WELL. I THINK MY CHEROKEE SHOULD BE WARRANTED FOR THE LIFE OF THE CHEROKEE BY CHRYSLER DUE TO THE MECHANICAL PROBLEM RETURNING AFTER ANOTHER 20,000 OR 25,000 MILES. THANK YOU FOR YOUR TIME.

Mar 04, 2014

I WAS DRIVING HOME FOR LUNCH AND SMELLED A VERY SHARP SCENT THAT BURNED MY THROAT AND EYES. I ROLLED DOWN THE WINDOWS THINKING IT WAS THE CAR IN FRONT OF MINE. I SAW WHITE SMOKE ON THE RIGHT SIDE OF MY VEHICLE AND THAN THE PASSENGER VISOR MELTED OFF THE CEILING AND FOLLOWED IT WAS A FIRE AT THE SIGHT OF THE VISOR HOLE. THE FIRE DRIPPED DOWN ONTO THE PASSENGER SEAT AND I CALLED 911 AND PULLED OVER. I RAN INSIDE AND 2 GENTLEMAN CAME OUT WITH A FIRE EXTINGUISHER AND PUT THE FIRE OUT RIGHT AS THE FIRE DEPARTMENT ARRIVED. *TR.. UPDATED 08-20-14 *BF UPDATED 08/25/2014 *JS

Jun 07, 2013

Fire: 1

Injuries: 1

TURNED ONTO STATE HIGHWAY WHEN ENGINE BEGAN TO MAKE SEIZURE NOISE AND TEMPERATURE MOVED TOWARD H WITH SHAKING AND LOST POWER FROM ENGINE. I PUT ON EMERGENCY BLINKERS, REMOVED FOOT FROM ACCELERATOR, TAPPED BRAKES, WITH NOISE CONTINUING, WHILE ATTEMPTING TO ACCELERATE AGAIN WITH NO POWER OCCURRING. I DRIFTED SLOWING DOWN THE HIGHWAY A FEW HUNDRED FEET, TURNED ONTO A SIDE ROAD, WITH VIOLENT ENGINE SEIZURE NOISE CONTINUING AND TURNED OFF VEHICLE. VEHICLE RESTARTED WITHOUT A PROBLEM. I GOT VEHICLE TOWED TO DEALER TO BE CHECKED SINCE I PURCHASED THE VEHICLE ONLY TWO WEEKS PRIOR. I HIGHLY SUSPECT ENGINE DEBRIS CAUSED THIS VERY DANGEROUS INCIDENT. I THOUGHT AN EXPLOSION OF THE VEHICLE WOULD OCCUR AND A CRASH FROM APPROACHING VEHICLES. I WILL NOT TAKE DELIVERY OF THE VEHICLE IN INCIDENT AND REQUESTED OUT OF CONTRACT. *TR

Apr 03, 2012

STEERING,POWER TRAIN

5 complaints

WHEN IN MOTION (HAS HAPPENED MULTIPLE TIMES ON THE HIGHWAY) THE ENGINE WILL STALL AND THE ENGINE CUTS OFF RANDOMLY WHILE DRIVING. NO ERROR CODES OR WARNINGS COME ON, POWER STEERING AND POWER BRAKES NO LONGER FUNCTION EITHER BUT THE RADIO STAYS ON. DEALER HAS REPLACED THE FUEL PUMP RELAY TWICE BUT ITS NOT FIXED. BECAUSE THE COMPUTER DOESN'T RECOGNIZE AN ERROR THE DEALER HAS SAID THEY CAN'T DIAGNOSE IT AS AN ISSUE. BUT JEEP FORUMS WIDELY SHOW THAT MANY PEOPLE ARE STILL HAVING THIS ISSUE..

Mar 08, 2021

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN, STEERING). THE DEALER STATED THAT THE PARTS FOR THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE REPAIR WAS NOT PERFORMED IN A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Jun 09, 2014

TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE RUBICON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID 13V234000 (POWER TRAIN , STEERING) BUT WAS UNABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE REMEDY PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE .

Dec 13, 2013

TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) BUT WAS UNABLE TO HAVE THE VEHICLE SERVICED BECAUSE THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT STATED THAT THE MANUFACTURER INFORMED HIM THAT THEY WERE ONLY PRODUCING ONE PART PER MONTH. THE CONTACT HAD NOT EXPERIENCED A FAILURE. . ..UPDATED 03-12-14 *BF

Dec 12, 2013

TL-THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN STEERING) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE DEALER ADVISED THAT THE MANUFACTURER ONLY PROVIDED ONE REPLACEMENT PART EVERY FOURTEEN DAYS AND THE CONTACT HAD TO BE PLACED ON A WAITING LIST. THE MANUFACTURER VERIFIED THAT THE DALERSHIP WAS ONLY PROVIDED ONE REPLACEMENT PART EVERY FOURTEEN DAYS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 16,500. LI

Nov 20, 2013

STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES

5 complaints

HAVE CONTACTED DEALER NUMEROUS TIMES TO ADDRESS TWO RECALLS. THEY STATE STILL WAITING FOR PARTS. HAVE BEEN WAITING MORE THAN ONE YEAR TO HAVE THESE RECALLS ADDRESSED.

Jun 03, 2018

I WAS DRIVING DOWN AN OFF RAMP TOWARDS A RIGHT TURN AT ABOUT 20-30 MPH . I ATTEMPTED TO MAKE THE RIGHT TURN AND BRAKE PEDAL WAS VERY HARD , GAS PEDAL WASN'T RESPONDING AND STEERING WHEEL LOCKED UP(NO TURNING) . THE JEEP SLOWED AND NEARLY HIT PARKED CARS SINCE BRAKES AND STEERING WERE NOT WORKING . WHEN JEEP FINALLY STOPPED , I SHIFTED INTO PARK AND PUSHED IGNITION OFF BUTTON . I WAITED A FEW MOMENTS THEN PUSHED START BUTTON AND IT STARTED UP WITH NO CHECK ENGINE LIGHT OR SERVICE MESSAGE . I BELIEVE ALTINATOR OR TIPM FAILED WHILE I WAS DRIVING . I DON'T BELIEVE MY VEHICLE QUALIFIED FOR T37 ALTINATOR RECALL OR TIPM RECALL THAT WAS ISSUED . I DON'T WANNA PUT MY 2 YEAR OLD SON IN THIS JEEP ANYMORE , HE DESERVES BETTER THAN THAT . 2012 GRAND CHEROKEE 5.7 ALTITUDE WITH ONLY 28000 MILES . I DON'T FEEL SAFE DRIVING THIS JEEP ANYMORE UNTIL ISSUE IS RESOLVED .

Mar 11, 2018

I WAS DRIVING DOWN A BUSY ROAD IN OUR TOWN TODAY. THE BATTERY LIGHT CAME ON. APPROXIMATELY 10 MINUTES LATER WHILE STILL DRIVING, THE LIGHTS ON DASH STARTED FLASHING ON AND OFF, SEATBELT ALARM STARTED GOING OFF, WINDSHIELD WIPERS STARTED WORKING WITHOUT TURNING ON. THE RADIO TURNED OFF. I LOST POWER STEERING. THE VEHICLE SHUT OFF WHILE STILL DRIVING DOWN THE ROAD. I HAD NO POWER BREAKS--SEEMED TO ALMOST STOP WORKING. I WAS FORTUNATE TO GET ON SIDE OF ROAD IN GRASS TO KEEP FROM GETTING HIT BY ANOTHER CAR. IF THERE HAD NOT BEEN A GRASSY AREA THERE WOULD HAVE BEEN AN ACCIDENT. THE VEHICLE THEN WAS COMPLETELY SHUT DOWN--DOOR LOCKS WOULD NOT WORK- TRIED TO PUT KEY FOB IN IGNITION AND COULD NOT GET IT BACK OUT--WAS UNABLE TO GET BACK GATE OPENED. I HAD TO HAVE CAR TOWED TO DEALERSHIP WHERE I WAS TOLD IT WAS THE ALTERNATOR WHICH IN TURNED DESTROYED THE GEL TYPE BATTERY. I WAS ALSO INFORMED THIS WAS NOT COVERED UNDER THE ALTERNATOR RECALL DUE TO NOT MATCHING MY VIN NUMBER. I WAS FIRST QUOTED $2,000 TO COVER THE DAMAGE. I AM VERY UPSET DUE TO THE FACT THAT THERE COULD HAVE BEEN A SERIOUS CAR ACCIDENT TODAY. I AM THANKFUL MY CHILD WAS NOT IN THE CAR WITH ME. I THINK IT IS TERRIBLE THAT THE RECALL DOES NOT INCLUDE THE ALTERNATOR IN THIS 2012 GRAND JEEP CHEROKEE WHEN THE DESCRIPTION OF WHAT "COULD" HAPPEN DID HAPPEN TO ME TODAY. I FEEL THAT CHRYSLER/JEEP SHOULD COVER THIS DAMAGE IN THE RECALL OF THE ALTERNATOR. *TR

Jan 04, 2017

BATTERY LIGHT CAME ON AFTER APPROXIMATELY 5 MILES OF DRIVING AFTER STARTING THE CAR, ON 10/5/14. THIS PATTERN CONTINUED FOR TWO DAYS, AND ON THE MORNING OF 10/8/14 THE CAR STOPPED RUNNING COMPLETELY WHILE I WAS PULLING INTO THE PARKING LOT OF THE AUTO SHOP TO HAVE IT LOOKED AT. WHILE DRIVING, I LOST POWER STEERING AND ABS BEFORE THE CAR STALLED COMPLETELY A FEW MOMENTS LATER. I HAD TO HAVE THE ALTERNATOR REPLACED WITH ONLY 50,000 MILES ON THE VEHICLE. SEVERAL DAYS LATER I LEARNED OF A NEW RECALL ON CHRYSLER VEHICLES DUE TO ALTERNATOR PROBLEMS, AND TODAY I LEARNED MY VEHICLE WAS NOT A PART OF THIS RECALL BECAUSE I HAVE A 180 AMP ALTERNATOR, AND THOSE RECALLED WERE 160 AMP. I AM CHOOSING TO REPORT THIS INCIDENT BECAUSE I BELIEVE THE FAILURE OF MY ALTERNATOR COULD HAVE CAUSED SERIOUS INJURY TO MYSELF OR OTHER DRIVERS IF I HAD BEEN TRAVELING AT HIGH SPEED WHEN THE BATTERY DIED, AND I BELIEVE THE 180 AMP ALTERNATORS SHOULD BE INVESTIGATED FOR A POSSIBLE RECALL. *TR

Dec 18, 2014

THE VEHICLE LOST ALL ELECTRICAL POWER, STEERING AND BRAKING WHILE IN MOTION. THE VEHICLE LOST ALL CONTROL OF STEERING AND BREAKING WHEN THE ELECTRICAL SYSTEM SHUTOFF. THE ELECTRICAL ISSUE HAS HAPPENED 3 TIMES WITHIN THE FIRST 2 YEAR OF OWNERSHIP (~32,000 MILES). THE FOLLOWING PARTS HAVE BEEN REPLACED: FUEL PUMP RELAY AND OVERLAY HARNESS, WIRELESS IGNITION NODE, INTEGRATED KEY FOB, TIPM KIT, 2 KEY FOBS, BRAKE BOOSTER. VEHICLE ALMOST CAUSED 3 SEVERE ACCIDENTS WHILE IN MOTION. *TR

Jul 14, 2014

SERVICE BRAKES, HYDRAULIC

5 complaints

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THE BRAKE PEDAL WAS DEPRESSED AND HESITATED TO RESPOND. AS A RESULT, THERE WAS A GREATER STOPPING DISTANCE. THE VEHICLE WAS REPAIRED BUT THE DETAILS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000. UPDATED 03/16/16*LJ UPDATED 03/22/16.*JB

Feb 12, 2016

2012 JEEP GRAND CHEROKEE. CONSUMER CLAIMS DEPARTMENT REPRESENTATIVE WRITES IN REGARDS TO REPROGRAM ABS MODULE RECALL NOTICE AND SEEKING RENTAL AND COLLISION CLAIMS. *SMD RECALL # 14V104000 WAS SENT ATTACHED TO COMPLAINT. *JB

Feb 11, 2015

Crash: 1

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Aug 13, 2014

TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Aug 12, 2014

2012 JEEP GRAND CHEROKEE. CONSUMER STATES PROBLEM WITH VEHICLE BRAKES *TGW THE CONSUMER STATED HE HAD SEVERAL CLOSE CALLS WHEN HE SUDDENLY HAD TO SLAM ON THE BRAKES AND THE VEHICLE SEEMED TO TAKE ADDITIONAL TIME TO STOP.*JB THE CONSUMER STATED WHEN THE DEALER PLACED THE VEHICLE ON THE HOIST, THEY FOUND THE VACUUM LINE GOING INTO THE REAR OF THE INTAKE MANIFOLD OFF THE VEHICLE. WITH NO VACUUM LINE AND AN OPEN VACUUM LEAK, THERE WAS NO POWER BRAKES. THE REPAIR AMOUNTED TO INSTALLING THE LINE AND A CLAMP WHICH WAS NOT DONE AT THE FACTORY. UPDATED 12/19/12

Jul 03, 2012

FUEL SYSTEM, DIESEL

4 complaints

The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while the vehicle was parked, the vehicle failed to start. The check engine warning light was illuminated. The contact stated that the accelerator pedal was depressed, but the vehicle failed to respond, and was stalling. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the vehicle was not starting due to a fuel-related failure. The vehicle was then towed to the dealer where it was repaired under NHTSA Campaign Number: 19V813000 (ELECTRICAL SYSTEM). The dealer then diagnosed the vehicle with a faulty fuel pump. The contact stated that the vehicle had experienced the same failure listed in NHTSA Campaign Number: 22V406000 (FUEL SYSTEM, DIESEL); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 189,000.

Feb 20, 2025

2012 JEEP CHEROKEE. CONGRESSMAN JODY HICE WRITES ON BEHALF ON CONSTITUENT REGARDING FIAT CHRYSLER AUTOMOBILES FAILURE TO REPAIR RECALL IN ON 582, 000 VEHICLES. THE CONSUMER STATED THE MANUFACTURER HAS EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR.

Sep 29, 2021

2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO TIPM SAFETY RECALL. THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. THE PART WAS UNAVAILABLE TO COMPLETE THE RECALL REPAIR.

Aug 02, 2021

2012 Jeep Grand Cherokee. Consumer writes in regards to fuel pump relay failure. THE CONSUMER STATED THE PARTS NECESSARY TO COMPLETE THE RECALL HAD NOT YET BECOME AVAILABLE. THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF COMPLETING THE RECALL REPAIR.

May 17, 2021

AIR BAGS,UNKNOWN OR OTHER

4 complaints

The entire leather dash has become the delaminated they had issued a recall on us for a six-month period in early 2020 they kept pushing back saying they didn’t have the parts and six months lapsed I am just worried if I were to get into an accident that the airbags on the passenger side would not operate properly due to the fact that all the leather has sagged and become unglued how can a manufacturer only make a safety recall good for six months the mechanic told me it’s because they only have a certain amount of budget on labor and parts to do safety recalls and that the shops don’t want their time taken up because it is such a time extensive process there were thousands of vehicle’s affected and a lot of them were unable to be fixed because of part shortage and the six-month timeframe they gave everyone How do I get this fixed without paying $3000

Aug 04, 2022

THE COVERING IN THE DASH IS COMING UP THAT MAY PREVENT THE AIR BAG FROM DEPLOYING

May 06, 2021

TAKATA RECALL THE AIRBAG DOES NOT WORK GOT INTO AN ACCIDENT AND AIRBAG DID NOT POP OUT. THE LIGHT FOR THE AIRBAG COMES ON AND OFF.

Jan 29, 2019

Crash: 1

LEATHER ON DASH STARTED WRINKLING/BUBBLING THEN JUST PEELED BACK (LEATHER DASH HAS DELAMINATED). I AM BEING TOLD THE WRINKLES IN THE LEATHER DASH COULD CAUSE AN IRREGULAR PASSENGER AIRBAG DEPLOYMENT. DEALERSHIP RICK HENDRICK OF CHARLESTON AND HOOVER OF SUMMERVILLE ONLY CONCERNED WITH PROPER DEPLOYMENT OF PASSENGER AIRBAG. LEATHER DASH COMING LOOSE WITH SIGNIFICANT WRINKLES AND DISTORTION. WILL AFFECT PASSENGER AIRBAG DEPLOYMENT PER DESIGN INTENT DUE TO DEVIATION IN TEAR SEAM GEOMETRY. RESEARCH STATES THE DASH PROBLEM IS A RESULT OF A SUPPLIER NOT PERFORMING THE CORRECT APPLICATION OF ADHESIVE AND CURE PROCEDURES.

Aug 03, 2016

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

4 complaints

I WAS DRIVING ON A CITY STREET WHEN THE VEHICLE LOST ACCERLATION. NO CHECK ENGINE LIGHT. I STEPPED ON GAS IT WOULDN'T ACCERLAT. I THEN PULLED THE VEHICLE OVER TO SIDE OF STREET. PUT IT IN PARK AND THEN TURN IT OFF. THEN I RESTARTED THE VEHICLE AND A LIGHTING BOLT CAME ON DASH. I COULDN'T GAIN SPEED, THE ONLY THING MY VEHICLE DID WAS ROLL IN DRIVE NOT SPEED AT ALL.

Feb 11, 2021

4X4 SERIVICE ON MY 2012 JEEP GRAND CHEROKEE TURNS ON ALL THE TIME AND I'M WORRIED IT WON'T RIDE THE SAME IN THE RAIN WHEN IT HAS TO RUN WITH ALL 4 WHEELS AND IT'S JUST RUNNING WITH 2 WHILE DRIVING I'M REALLY CONCERN

Jan 08, 2021

NHTSA RECALL NUMBER 19V-813 RECALL DATE: NOVEMBER 14, 2019 REPAIR PARTS ARE STILL NOT AVAILABLE AFTER ONE YEAR. VEHICLE HAS EXPERIENCED STALL WHILE DRIVING AND NOW DOES NOT START. DEALERSHIP OFFERED TO TOW VEHICLE TO DEALERSHIP BUT NO ESTIMATE ON TIME FOR REPAIR. RECALL R09 WAS PREVIOUSLY COMPLETED.

Dec 01, 2020

I HAVE HAD SEVERE ELECTRICAL PROBLEMS WITH THIS CAR. THE CAR RANDOMLY SHUTS DOWN WHILE I AM DRIVING WHICH PUTS ME AND MY FAMILY IN VERY DANGEROUS SITUATIONS. IT LOOKS LIKE THERE IS A RECALL INTENDED TO ADDRESS THIS ISSUE BUT IT SOUNDS LIKE THEY DO NOT HAVE A SOLUTION YET. THE ISSUE IS GETTING WORSE AND WORSE AND I AM NOT IN A POSITION TO BUY A NEW CAR RIGHT NOW. WHAT DO I DO? (RECALL RELATED INCIDENT) TS

Jul 22, 2020

STEERING,ELECTRICAL SYSTEM,ENGINE

4 complaints

CAR STARTED SMOKING, LIGHTS BEGAN FLASHING, WIPERS TURNED ON LOST ALL STARRING AND CAR THAN DIED.

Oct 16, 2017

JEEP STALLS SUDDENLY WHILE DRIVING WITH NO INDICATION OTHER THAN THE LOSS OF POWER STEERING. THIS OCCURS REPEATEDLY AT DIFFERENT SPEEDS RANGING FROM 15 MPH IN THE CITY TO 60 MPH ON THE HIGHWAY. STALLING HAS OCCURRED WHEN SLOWING DOWN AND ALSO WHILE TURNING.

Aug 14, 2017

WHEN SLOWING DOWN OR COMING TO A STOP, THE VEHICLE'S ENGINE WILL TURN OFF AND POWER STEERING WILL NOT WORK. IN ORDER TO START THE VEHICLE AGAIN, I NEED TO COMPLETELY STOP, PUT IT IN PARK AND START THE ENGINE. THIS HAS HAPPENED ON THE STREET AND FREEWAY. IT DOES NOT HAPPEN CONSTANTLY. I HAVE HAD TIMES WHERE IT HAPPENS 2 DAYS IN A ROW, ONCE A WEEK, AND ONCE A MONTH. I HAVE TAKEN THE VEHICLE TO A DEALER A FEW TIMES ALREADY, BUT THEY HAVE NOT BEEN ABLE FIGURE OUT WHAT THE ISSUE IS. AFTER HAVING THE VEHICLE AT THE DEALER FOR OVER 1 MONTH, I SPOKE TO A SENIOR TECHNICIAN THAT WORKS AT THE DEALER AND HE SAID IT IS A KNOWN ISSUE. HE TOLD ME THAT VEHICLES WITH THE 5.7L ENGINE AND THE PUSH TO START BUTTON HAVE BEEN HAVING THIS ISSUE AND THE ISSUE STARTS AROUND 30,000 TO 50,000 MILES AND THEY ARE NOT SURE WHAT IS CAUSING THE PROBLEM OR HOW TO FIX IT.

Jun 23, 2016

1-AFTER QUICKLY STOPPING ON THE SIDE OF THE ROAD TO COLLECT MAIL, I TRIED TO GO BACK INTO THE ROAD TO CONTINUE DRIVING BUT THE STEERING WHEEL LOCKED AND I COULD NOT STRAIGHTEN THE VEHICLE. I ENDED UP CROSSING INTO THE OTHER SIDE, GOING INTO THE DITCH AND HITTING A SNOW BANK. DUE TO THE VERY SLOW SPEED (I WAS SPEEDING FROM THE PARKED POSITION) AND TO THE LUCK THAT THERE WERE NO OTHER CARS COMING ON THE OPPOSITE DIRECTION, NO HARM WAS DONE. DEALERSHIP NEVER FOUND ANYTHING WRONG WITH IT. 2- I HAVE HAD TWO SAFETY RECALLS ON THIS VEHICLE THAT HAVE NOT BEEN ADDRESSED ON A REASONABLE TIME FRAME. FOR ONE OF THEM, MY CAR IS AT RISK OF FIRE UNDER THE HOOD, AND FOR THE OTHER ONE, THERE COULD BE ENGINE STALL AND CRASH. JEEP HAS INFORMED OF BOTH, BUT HAS NOT BEEN ABLE TO PROVIDE MY DEALERSHIP WITH THE APPROPRIATE PARTS FOR FIXING THE PROBLEMS. SO I HAVE BEEN DRIVING AROUND WITH SMALL CHILDREN IN THE BACK SEAT, RISKING MYSELF AND MY FAMILY'S LIVES AND ALL THEY CAN DO IS TELL ME NOTHING CAN BE DONE AND GOOD LUCK? BECAUSE IT'S MONETARILY CHEAPER TO PAY FOR LOST LIVES THAN TO AVOID THE LOSS? SOMETHING NEEDS TO BE DONE, THIS VEHICLE WAS NOT A CHEAP ONE, HOWEVER WE HAVE BEEN TREATED LIKE THEY ARE DOING US A FAVOR JUST FOR LETTING US A KNOW WE ARE AT RISK OF DYING FROM CAR CRASH DUE TO IT'S MALFUNCTIONS.

Sep 10, 2015

Crash: 1

POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

3 complaints

Re: AQ14-003-FCA-Consent-Order-7-24-2015 & 2019 Safety Recall [Manufacturer Recall Number V62 & NHTSA Recall Number 19V-813]. FCA hasn't been in compliance with either of them regarding 'my' vehicle. 2015 Consent Decree implies should have been notifying car owners of any type of recall. 2017 recall was cancelled & 2019 safety recall was issued 4 years after the decree, 1 year after I bought the car, a safety recall was issued. Wasn't notified. 2 years later "I" contacted FCA (now Stellantis) to get my vehicle remedied by repair or replacement. Parts were shipped to a dealership but they used it on one of their customers. I asked for another set of parts. After that, absolutely nothing has happened up to now. Keep in mind FCA had my information (email, phone & address) either from me emailing or speaking with a customer rep. It's been over 3 years since last heard from FCA. On my side I no longer have ability to contact them directly since they became Stellantis. 49 U.S.C. § 30166(f); 49 C.F.R. §§ 573.6(c)(10); 577.5(a), 577.7(c)(1), & 49 U.S.C. § 30165(a)(1); 49 C.F.R. § 578.6(a) NHTSA fined FCA/Stellantis > $100 million for 'not' making an effort to send recall notifications of any type of recalls directly to owners of their vehicles within a reasonable amount of time also to remedy the issue. If they don't comply $7,000 per violation & only remedy is replacing the vehicle in question. It's exact issue! Been over 7 years waiting within a reasonable remedy, it never happened. This is a safety issue. I was assured it'd be fixed, never was. I'm putting my life at risk & others driving. Unbelievably the part sent to me the dealership without my consent & knowledge gave it to one of their customers. I called to complain & expected another part to be sent out to another dealership. It never happened. I never spoke to anyone at FCA since then 3 years ago. There doesn't need to be a lengthy investigation. It shows my recall status as open. Proof of noncompliance.

Jul 17, 2024

Since owning this vehicle (2013), it periodically stalls while driving. There is no warning and most times I am on a highway or getting off an exit. When this happens, I have no power steering ability. I have been lucky so far and I have not caused a serious accident when these episodes have occurred. My wife refused to ride or to drive the Jeep because of this problem. I see online that other Jeep owners have experienced the same problem. I have taken it to a Jeep dealer for service since 2013 and they are never able to diagnose the root cause of this problem. This problem seems to be happening more often - I fear for my life and those around me due to this sporadic problem. Please hold Jeep responsible for getting to the root of this issue with these vehicles.

Apr 20, 2022

MY 2012 JEEP GRAND CHEROKEE ENCOUNTERED THE SAME PROBLEM AS STATED IN THE CHRYSLER RECALL P54, WHICH IS THE RECALL FOR 2011 JEEP GRAND CHEROKEE. THE ENGINE WOULD STALL WHILE DRIVING, AND IT ALSO ENCOUNTERED NOT START PROBLEM AS WELL AS THE NOT START ON THE FIRST ATTEMPT PROBLEM. EVEN THE CAR COULD START, THE ENGINE WOULD STALL AGAIN SHORTLY. THE PROBLEM IS RESULTED FROM THE FAULTY TIPM, WHICH IS THE SAME ON BOTH 2011 AND 2012 MODEL. HOWEVER, ONLY THE 2011 GRAND CHEROKEE IS BEING RECALLED. SO I URGE CHRYSLER TO INITIATE A RECALL ON THE 2012 MODEL AS WELL. *TR

Oct 14, 2014

POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

3 complaints

While driving through the intersection after slowing down at light, vehicle completely stalled, turned off in the middle of the intersection and wouldn't start back up. I had to have it towed to dealership. I have had it in dealer prior to this incident for stalling issues just out of nowhere. They simply said they cannot find a cause. This is dangerous to me because vehicles behind me don't know that I am stalled out and almost hit me. Prior to this last time, I have been able to restart vehicle by putting in neutral and getting it to move on it's way, but still scary while vehicles behind me don't know that I was going to stall out. This last incident, I had to be pushed off of the road and then towed to dealer. Hoping they can find the cause and fix.

Feb 08, 2024

After getting my car back from big o doge in Greenville sc I was on my way to work and stopped at a redlight when the light turned green my car just sat there and didn’t move I pressed the gas but nothing it just revved up like it was in neutral pressed the gas to the floor nothing all of a sudden it was like it jumped and took off…also did the same thing at a stop sign up hill and I had a car coming in the other lane as I was crossing the lane to get into the correct one….I had open recalls and set up for it to be checked when I arrived at the delarship they told me my recalls were closed. My car was not checked or repaired at the time how can you just cancel a recall/campaign after notification and claim parts aren’t available but the car was never fixed? I called the delarship paid 400 for 2 diagnostics and they didn’t put my trans cap back on so now they’ve basically ruined my car and didn’t fix NOTHING

Mar 25, 2023

I STARTED THE ENGINE OF MY 2012 JEEP AND AS SOON I BEGAN TRAVELING WITH THE JEEP FLUIDS POURED FROM THE MIDDLE OF THE ENGINE. I DID NOT NOTICE THIS UNTIL I STOPPED THE VEHICLE AFTER DRIVING 10 MINUTES. THE COMPUTER DID NOT SHOW ANY SIGNS OF AN ERROR OR ENGINE TROUBLE. WHEN I STOPPED THE VEHICLE AND LOOKED UNDER THE FRONT OF THE CAR I SAW A STEADY STREAM OF ORANGE LIQUID POURING FROM THE MIDDLE OF THE ENGINE. THIS FLUID WAS ENGINE COOLANT. I IMMEDIATELY HAD THE VEHICLE TOWED TO A LOCAL CHRYSLER SERVICE STATION. MY JEEP HAS BEEN WITH THE SERVICE DEPARTMENT FOR OVER TWO WEEKS NOW. THE JEEP CANNOT BE FIXED DUE THE FACT THAT CHRYSLER HAS NO SPARE PARTS. *TR

Jul 23, 2012

AIR BAGS,SEAT BELTS

3 complaints

Airbag light came on and I took it to my mechanic and he stated the the buckle attached to the seat is throwing a code which disables my passenger airbag. The part is on national back order. Is what our local dealer said and we will not be getting a part for a very long time

Mar 31, 2023

There is a failure in the driver seat belt system resulting in the car not knowing if the driver is buckled. This affects the function of the airbag system in the vehicle. The sensor in the seat belt restraint buckle assembly (P/N 1GQ92DX9AC) that is responsible for reporting if the buckle is fastened has failed resulting in 2 error lights on the dashboard: seat belt and airbag. When evaluating the codes stored in the ECU, I found code B1B51, "Active 1st Row Driver Seat Belt Sensor Circuit High", was triggered. This is indicating a failure of the sensor or harness in the buckle assemble attached to the drivers seat. I am unable to source a replacement part 1GQ92DX9AC since they seem to be backordered everywhere. I've contacted several dealers and parts distributers. This means my vehicle is currently stuck in an unsafe condition. I'm unsure about the affect that this failure has on the airbag system but since the airbag error light is illuminated on the dashboard, I'm worried that the system is disabled since the vehicle doesn't know if the driver is buckled. I've researched this issue on various forums and this isn't an uncommon issue. There are many posts about people trying to diagnose and repair this. This same part number is shared between the WK2 Jeep Grand Cherokee and the corresponding Dodge Durango sharing the same model years. I have not brought the vehicle to a dealer to confirm my diagnosis. I'm a mechanical engineer and typically maintain and repair my own vehicles.

Aug 03, 2022

SEAT BELT LIGHT AND AIR BAG LIGHT IS ON AND WONT GO OFF. WARNING SOUND WONT STOP RINGING.

Aug 16, 2018

ELECTRICAL SYSTEM,VISIBILITY/WIPER

3 complaints

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO NEWNAN PEACHTREE CHRYSLER DODGE JEEP RAM (53 HOLLZ PKWY, NEWNAN, GA 30265, (678) 369-6037) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THE VEHICLE FAILED TO START IMMEDIATELY AND REQUIRED SEVERAL ATTEMPTS TO START. THE FAILURE RECURRED CONSISTENTLY. THE CONTACT STATED THAT THE WINDSHIELD WIPERS ALSO FAILED TO OPERATE AT THE DESIRED SPEED IN INCLEMENT WHETHER WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 84,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Jun 03, 2020

WHEN PARKED, I TRIED TO LOCK CAR USING KEY FOB, WHICH ARMED THE ALARM BUT DID NOT LOCK THE DOORS. I TRIED USING MASTER POWER LOCK ON DRIVER SIDE DOOR TO LOCK IT, BUT THIS DIDN'T WORK EITHER (NONE OF THE DOORS WILL LOCK). SEPARATELY, AFTER LEAVING THIS PARKED SPOT, I TRIED USING THE WINDSHIELD WASHERS WHILE DRIVING TO CLEAN THE WINDSHIELD, BUT THE SPRAYERS DID NOT WORK. ONLY THE WIPER BLADES ACTIVATED. AFTER A DIAGNOSTIC TEST BY REPAIR SHOP, I'M TOLD THE TOTALLY INTEGRATED POWER MODULE NEEDS TO BE REPLACED.

Mar 08, 2018

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. THE VIN WAS NOT PROVIDED. UPDATED 10/04/16*LJ

Aug 23, 2016

SUSPENSION,STRUCTURE

3 complaints

I HAVE TWO MAJOR ISSUES. THE FIRST BEING THAT THE LEATHER ON MY DASH HAS COMPLETELY SHRIVELED UP INTO WEIRD BUMPS AND LOOKS HORRIBLE. I'M NOT SURE WHAT WOULD OF CAUSED IT BECAUSE IT IS SOMETHING THAT I HAVE NEVER SEEN BEFORE. THE SECOND THING IS THAT MY BACK RIGHT SUSPENSION IS MESSED UP. THE BACK LEFT SIDE OF MY JEEP SAGS WHEN I PUT IT IN PARK AND AS IT LOWERS INTO PARK LEVEL.

Oct 03, 2019

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS AT A STOP, AN ABNORMAL NOISE WAS HEARD FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TOWED TO ROCHESTER HILLS CHRYSLER JEEP DODGE RAM (1301 S ROCHESTER RD, ROCHESTER HILLS, MI 48307, (248) 652-9650) WHERE IT WAS DIAGNOSED THAT THE FLOORBOARD NEEDED TO BE REPLACED AND THE FRONT PIPE NUTS BOTH PULLED OUT OF THE REAR CROSS MEMBER, WHICH NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

Jun 28, 2019

WE WERE DRIVING IN THE EXPRESS HIGHWAY PR 30, AT A SPEED OF 45 TO 50 MPH, IN THE DIRECTION OF HUMACAO TOWARDS CAGUAS, WE HEARD A LOUD NOISE AT THE BACK PART OF THE VEHICLE (SOUND IT AS AN IMPACT). THE VEHICLE STARTED MAKING A LOUD NOISE. WE WERE ABLE TO CONTROL THE VEHICLE AND PARK IN THE AREA OF STOPS FOR EMERGENCIES. WHEN WE INSPECT THE VEHICLE WE NOTICED THAT ALL THE REAR SUSPENSION WAS ON THE DIFFERENTIAL AND THE ESCAPE (MUFFLE). THE TWO STRUCTURAL SUPPORTS ON BOTH SIDES OF THE REAR SUSPENSION WERE BROKEN. WE CALLED A CRANE AND WHEN WE GOT TO THE FLAT BED WE COULD SEE THAT THE CHASSIS HAD SPLIT ON BOTH SIDES OF THE VEHICLE. THE STRUCTURAL BASIS OF THE CROSSMEMBER IN THE CHASSIS WERE BROKEN. THE FORCE WAS SO GREAT THAT THE CROSSMEMBER BROKE THE DIFFERENTIAL AND THE MUFFLER. ONCE WE GET OFF THE CRANE, WE SEE THE DAMAGE, THE STRUCTURAL 2 BASE IN THE CHASSIS ARE BROKEN AND THE CROSSMEMBER IS OVER THE DIFFERENTIAL AND MUFFLER. THE 2 BASE FOR THE CROSSMEMBER, ON THE CHASSIS, COLLAPSE AND THE CROSSMEMBER BROKE THE DIFFERENTIAL AND THE MUFFLER. THE CROSSMEMBER BUSHING IN THE BACK IS BLEND TOO.

Jan 31, 2019

ELECTRONIC STABILITY CONTROL (ESC)

3 complaints

GRAND CHEROKEE RECALL JEEP FAILED TO MAKE US AWARE OF AN ALTERNATOR RECALL. MY HUSBAND BROKE DOWN ON THE SIDE OF THE ROAD (NEARLY KILLED MIND YOU.) WE HAD OUR CAR TOWED TO OUR MECHANIC. MECHANIC FIXED THE VEHICLE, AND MENTIONED TO US THAT THE PART HAD ACTUALLY BEEN RECALLED, AGAIN THIS WAS THE FIRST THAT WE WERE MADE AWARE OF THIS. WE CONTACTED JEEP AND PUT IN A CLAIM. JEEP, FIVE MONTHS LATER, TOLD US THAT WE ARE ONLY ELIGIBLE FOR HALF OF WHAT WE SPENT ON THE REPAIR, BECAUSE OUR MECHANIC WAS ONLY 1.6 MILES AWAY FROM A JEEP DEALER. WHY WOULD I GO TO A JEEP DEALER TO PAY A PREMIUM NOT KNOWING THE ISSUE WAS ACTUALLY BECAUSE JEEPS NEGLECT TO INFORM US OF THE RECALL? HALF THE REIMBURSEMENT, DOES NOT EVEN COVER THE COST FOR THE TOW.

Apr 30, 2019

HERE ARE THE ISSUES I HAD WITH MY TRUCK WHICH ALIGN WITH ISSUES NOTED IN RECALLS; TIPM ' ELECTRICAL ISSUES IN MARCH 2015, THE ELECTRICAL COMPONENT TO THE TRUCK KEY MALFUNCTIONED AFTER OWNING THE TRUCK FOR ABOUT 6 MONTHS. THIS MALFUNCTION DID NOT ALLOW ME TO LOCK THE CAR USING THE KEY. I HAD THE KEY BATTERY REPLACED THINKING THAT WOULD FIX THE PROBLEM, BUT THE KEY MALFUNCTIONED AGAIN ONE WEEK LATER. SUN VISOR AND FUEL PUMP RECALL- DECEMBER 12, 2015 I HAD AN APPOINTMENT WITH KEFFER JEEP ON EAST INDEPENDENCE BOULEVARD TO HAVE BOTH RECALLS LOOKED AT. I WAS TOLD THEY WERE BOTH TAKEN CARE OF. ALTERNATOR / ELECTRICAL ISSUES- NOVEMBER 4, 2016 MY WIFE WAS TAKING OUR SON TO SCHOOL WHEN SHE BEGAN GETTING A BURNING SMELL FROM UNDER THE HOOD. AFTER DROPPING OFF MY SON, SHE PULLED OVER AND NOTICED SMOKE COMING FROM UNDER THE HOOD. SHE CUT THE CAR OFF, INITIALLY THINKING IT JUST OVERHEATED. WE LEFT THE CAR IN THE SCHOOL PARKING LOT OVERNIGHT HOPING IT WOULD START UP THE NEXT DAY. I TRIED TO START THE CAR, BUT IT WOULDN'T START AND THE KEY GOT STUCK IN THE IGNITION. AFTER HAVING IT TOWED TO A MECHANIC, WE LEARNED THAT THE ALTERNATOR SUDDENLY FAILED, DRAINING THE BATTERY AND CAUSING THE ENGINE STALL. WHEN I EXPERIENCED THESE ISSUES WITH THE TRUCK ON 11/4, MY MECHANIC TOOK THE TRUCK TO STATE LINE JEEP IN FORT MILL, SC TO GET THE COMPUTER REPROGRAMMED. DURING THAT VISIT, MY MECHANIC WAS TOLD THAT THE VISOR RECALL WAS STILL OPEN WHICH MAKES ME WONDER IF THE FUEL PUMP ISSUE WAS EVER PROPERLY RESOLVED. THERE ARE MULTIPLE ALTERNATOR RECALLS FOR THIS TRUCK, BUT NOT ONE SPECIFIC TO MY VIN NUMBER.

May 22, 2017

TIPM FAILURE WITH LIGHTS NOT WORKING

Dec 31, 2016

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE

3 complaints

TAKATA RECALL MY VISOR CAUGHT FIRE WHILE I WAS DRIVING, VEHICLE SHAKES WHEN STOPPED, CHECK ENGINE LIGHT REMAINS ON AFTER NUMEROUS MAINTENCE CHECK UPS

Aug 13, 2018

Fire: 1

2012 JEEP GRAND CHEROKEE OVERLAND BECAME POSSESSED. WHILE DRIVING ON THE FREEWAY, LIGHTS BEGAN FLASHING ON DASH, OCCASIONAL LURCHES FROM TRANSMISSION, ONE HEADLIGHT GOES OUT AT NIGHT. WHEN I PULL OVER AND TURN THE CAR OFF, IT WILL NOT START. IT WAS AS THOUGH EVERYTHING IS DEAD. NO RESPONSE FROM ANY BUTTON ON THE KEY. AFTER ABOUT 5 MINUTES, THE HEADLIGHTS BEGAN FLASHING AND HORN BLEATING AS THOUGH EMERGENCY. I PRESSED THE "PANIC" BUTTON ON THE KEY FOB AND IT STOPPED. CAR NOW STARTED. I DROVE A FEW MILES THEN EVERYTHING BEGAN GOING CRAZY AGAIN. WHEN I STOPPED, WITH CAR STILL RUNNING, WINDSHIELD WIPERS BEGAN WORKING AS THOUGH ON INTERMITTENT. THEN THEY BEGAN WIPING FAST. I TRIED TURNING THE WIPERS ON OR OFF, TO NO AVAIL. THEY WERE WORKING WITH THEIR OWN MIND. DANGEROUS! I HAD NO IDEA, WHILE DRIVING ON THE FREEWAY, IF BOTH HEADLIGHTS WOULD SUDDENLY GO OUT (IT WAS NIGHT WHILE I WAS DRIVING) INSTEAD OF JUST ONE, TRANSMISSION DAMAGE MAY OCCUR (WHAT WAS CAUSING THE LURCHING?). WHEN I PULLED OVER. *TR

Feb 01, 2017

ON 11/11/13, I TOOK MY CAR IN FOR THE STATE INSPECTION AND REPORTED THE ISSUE OF THE CAR NOT STARTING / STALLING OUT TO HUFFINES JEEP IN PLANO, TX. HUFFINES DIAGNOSED THE PROBLEM AS A FAULTY TIPM. THE REPLACEMENT TIPM WAS INSTALLED ON 11/25/13. ON 11/29/13, I NOTICED THAT EVERY TIME I USE MY RIGHT BLINKER, MY FOG LIGHTS FLASH. CAR STILL DOES NOT START/STAY RUNNING AFTER STARTING AND IT HAS TAKEN UP TO 8 TRIES TO GET IT GOING. EVEN IF IT SOUNDS LIKE THE CAR STARTED, IT WILL SOMETIMES DIE AFTER RUNNING A FEW SECONDS. I'VE ALSO NOTICED THAT THE DOORS DO NOT ALWAYS LOCK WHEN I PRESS THE BUTTON ON THE DOOR HANDLE. THIS IS ALSO RELATED TO THE TIPM. ADDITIONALLY, ON 11/29/13, THE DASH LIGHT CAME ON NOTIFYING ME THAT THE KEY FOB BATTERY WAS LOW. I REPLACED THE KEY FOB BATTERY THAT DAY BUT THAT HAD NO IMPACT ON THE GREATER PROBLEMS OF THE CAR NOT STARTING AND THE FOG LIGHTS FLASHING WHEN THE RIGHT SIGNAL IS ACTIVATED. WILL BE TAKING MY JEEP BACK TO HUFFINES TOMORROW MORNING. *TR

Jan 09, 2014

VISIBILITY

3 complaints

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 50 MPH, THE WINDSHIELD HAD A LOOSE CONNECTION THAT CREATED AN ABNORMAL NOISE AND VIBRATION. THE VEHICLE WAS TAKEN TO CABRERA AUTO (CARR #2 KM 82.2 SALIDA EXPRESO HATILLO, PR-2, ARECIBO, 00614, PUERTO RICO, 787-333-84100) TO BE SERVICED PER AN UNKNOWN TRANSMISSION RECALL. THE DEALER WAS INFORMED OF THE WINDSHIELD FAILURE, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED DUE TO THE DIAGNOSTIC FEE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,500. *TT *JS

Jun 12, 2018

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE REARVIEW MIRROR AREA AND THE UPPER CENTER FRONT AREA ACCUMULATED WATER. THE ACCUMULATED WATER DRIPPED DOWN TO THE FLOOR INSIDE THE VEHICLE, WHICH CAUSED MOLD IN THE RUG. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-992-1997 AND STATED THAT THE SUN ROOF DRAIN NEEDED TO BE CLEANED OUT. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

Aug 17, 2017

DUE TO PASSENGER BLENDER DOOR BEING STUCK, NO HEAT CIRCULATES ON PASSENGER SIDE...CAUSES WINDSHIELD TO FREEZE UP MAKING VISIBILITY ALMOST IMPOSSIBLE ON THAT SIDE IN FREEZING WEATHER CONDITIONS ESP. ON HIGHWAY AT ORDINARY SPEEDS. SEVERAL PEOPLE HAVE ADDRESSED THIS ON THE INTERNET..SHOULD BE A RECALL ITEM FOR SAFETY PURPOSES. *TR

Feb 14, 2015

STEERING,SUSPENSION

3 complaints

ON APRIL 16, 2018, I TOOK MY CAR INTO THE GLENDALE CHRYSLER JEEP DODGE DEALERSHIP IN GLENDALE, MO, TO OBTAIN THE ALTERNATOR DIODE THERMAL FATIGUE RECALL REPLACEMENT. DURING THEIR INSPECTION, I WAS NOTIFIED THAT I ALSO NEEDED TO REPLACE THE RACK AND PINION POWER STEERING MODULE DUE TO LEAKING FLUID FOR $2300.00. THIS ITEM IS CONNECTED TO THE RECALL OF THE ALTERNATOR DIODE THERMAL FATIGUE PROBLEM. IN ADDITION, I WAS NOTIFIED BY THE INSPECTOR THAT I HAD TO REPLACE THE RIGHT REAR SHOCKS, ALSO DUE TO BROKEN SEALS AND LEAKING FLUID. THIS CAR OBVIOUSLY IS EXPERIENCING SYSTEMIC FAILURES, FOR WHICH JEEP SHOULD BE HELD RESPONSIBLE, SINCE THE CAR HAS ONLY BEEN DRIVEN BY MYSELF AND HAS ONLY 46,000 MILES ON IT. THESE CORE ITEMS SHOULD LAST AT LEAST 100,000 MILES. I HAVE FOUND THAT THE DEALERSHIP IS CHARGING ME ALMOST TWICE THE GOING RATE FOR REPLACING THESE ITEMS, AND THIS IS QUITE UPSETTING. I HAVE FOUND INFORMATION ON THE INTERNET THAT THERE ARE MANY SIMILAR COMPLAINTS ABOUT THESE ELECTRICAL FAILURES, AND FEEL STRONGLY THAT YOUR ORGANIZATION SHOULD ISSUE A RECALL RE THE RACK AND PINION POWER STEERING MODULE AS SOON AS POSSIBLE. THIS IS A VERY DANGEROUS FAILURE AND SHOULD BE JEEP'S RESPONSIBILITY. MY CAR HAS HAD REGULAR SERVICE CHECK-UPS, THE LAST ONE BEING ON DECEMBER 9, 2017, TO OBTAIN THE BRAKE BOOSTER WATER SHIELD RECALL REPLACEMENT - ANOTHER FAILURE. BETWEEN DECEMBER 9 AND APRIL 16, THE CAR WAS NOT DRIVEN MORE THAN A FEW HUNDRED MILES, AND ALWAYS GARAGED AND CLEAN. NO ACCIDENTS IN ITS HISTORY. AND YET, ITS ELECTRICAL SYSTEM SEEMS TO BE DISINTEGRATING. I FEEL MY LIFE IS IN DANGER IN THIS CAR, AND I OBVIOUSLY CANNOT SELL IT WITHOUT THESE ITEMS BEING FIXED, HARMING ME FURTHER FINANCIALLY. PLEASE ACT ON THIS COMPLAINT AS SOON AS POSSIBLE.

Apr 17, 2018

33K MILAGE TOOK MY JEEP IN TO GET THE ROUTINE OIL CHANGE, THE SHOP FOUND THE RACK AND PINION ASSEMBLY WAS COMPLETELY BROKE AND THE FRONT STRUTS WERE COMPLETELY BLOWN OUT AT 33K MILES THIS SHOULD NOT HAPPEN. THE REPAIRS COST $3,700.00. IF JEEP KNOWS THERE WAS A PROBLEM IN 2012 THEY SHOULD HAVE TAKEN CARE OF IT. BETTY / THORNTON, COLORADO

Sep 23, 2017

WHILE DRIVING ON THE HIGHWAY THE JEEP JOLTED/ JUMPED TO THE SIDE WHEN WE DROVE OVER MILDLY UNEVENLY PAVED ROADS OR OVERPASSES CAUSING US TO LOSE CONTROL OF OUR VEHICLE MOMENTARILY. WE WERE AT 65 MPH AND THE JEEP ROCKED A FEW TIMES UPON ATTEMPTING TO STABILIZE. THIS HAS HAPPENED NUMEROUS TIMES AND OUR LAST INCIDENT ALMOST THREW US INTO THE SIDE OF A SEMI. THE DEALER CANNOT EXPLAIN THIS AND WE HAVE HAD NEW TIRES AND AN ALIGNMENT DONE WITHOUT ANY IMPROVEMENT. IF WE KEEP THIS CAR I KNOW BEYOND A DOUBT THAT THIS SITUATION WILL BE THE CAUSE OF A SERIOUS ACCIDENT / FATALITY. THERE IS 70,000 MILES ON THIS JEEP. *TR

Jan 05, 2017

POWER TRAIN,FUEL/PROPULSION SYSTEM

3 complaints

INTERMITTENT STALLING USUALLY DURING DECELERATION. FOUR TIMES IN THE PAST 3-MONTHS. TWICE WHILE SLOWING FOR A RIGHT TURN, ONCE WHILE SLOWING ON A DOWNGRADE. THE VEHICLE CAN ONLY BE RESTARTED IF IN PARK FORCING THE NEED TO COME TO A COMPLETE STOP AND SHIFTING INTO PARK. THE ONLY INDICATION IS THE LOSS OF ENGINE NOISE, POWER STEERING AND CONFIRMING USING THE TACHOMETER. THIS CONDITION COULD LEAD TO A REAR COLLISION ON A BUSY ROAD WAY, A ROADWAY WITH NO BREAKDOWN LANE OR TRAPPED IN A CENTER LAND OF A MULTILANE ROAD. PRIOR TO THE CURRENT STALLING REPAIRS PER R09 / NHTSA 15V-115 WERE IMPLEMENTED. THE REPAIRS MAY NOT BEEN EFFECTIVE.

Feb 10, 2018

WHEN DRIVING THE VEHICLE WITHIN THE FIRST 20-45 MINUTES OF STARTING, THE VEHICLE WILL STALL WHILE DRIVING WHEN SLOWING DOWN. THE VEHICLE IS STILL AT SPEED BUT THE ENGINE STALLS LEAVING NO POWER STEERING OR BRAKES. THIS OCCURS WHEN SLOWING TYPICALLY BUT CAN OCCUR AT SPEEDS OF UP TO 30-40MPH. THIS HAPPENS ALMOST DAILY AT THIS POINT AND SEEMS TO BE GETTING WORSE. *TR

Jan 04, 2017

3/28/2015 (20,924 MILES): THIS IS THE SECOND TIME MY 2012 JEEP GRAND CHEROKEE HAS STALLED WHEN I PUT IT IN REVERSE AFTER STARTING. I STARTED THE JEEP AND PUT IT IN REVERSE AND I BEGAN TO BACK OUT OF A PARKING SPACE AND IT STALLED. HOWEVER, WHEN I LOOKED AT THE DISPLAY SHOWED THAT THE JEEP WAS IN PARK, HOWEVER THE SHIFT LEVER WAS STILL IN REVERSE, AND THE RADIO WAS STILL ON LIKE THE CAR ELECTRONICS WERE ON. I MOVED THE SHIFT LEVER BACK INTO PARK. I PUSHED THE START/STOP BUTTON BUT I COULD NOT GET THE VEHICLE INSTRUMENTS OR RADIO TO SHUT OFF. I TRIED SEVERAL ATTEMPTS TO START THE VEHICLE, HOWEVER IT JUST CLICKED ONCE AND THE STARTER DID NOT ENGAGE. WHILE MY FOOT WAS ON THE BRAKE, I PUT THE GEAR SHIFT IN REVERSE AND THEN BACK INTO PARK. I AGAIN TRIED TO PUSH THE START/STOP BUTTON AND THIS TIME IT JUST KEPT CRANKING BUT FAILED TO START. THE VEHICLE STARTED TO ROLL WHILE THE DASH DISPLAYED P AND I WAS IN A LEVEL PARKING LOT. WHEN I STEPPED ON THE BRAKES THEY WERE HARD TO PRESS. I USED MY PHONE TO CALL MOSS BROS SERVICE AND THEY TRANSFERRED ME TO THE MOSS MOTORS RIVERSIDE, CA SERVICE CENTER. I EXPLAINED MY SITUATION BUT ALL SERVICE ADVISORS WERE BUSY. I WAITED ON THE LINE FOR OVER 11 MINUTES AND SOMEONE CAME BACK ON THE LINE AND TOLD ME THAT SOMEONE WOULD CALL ME BACK. SEE CALL LOG FROM PHONE RECORDS BELOW. I EXPLAINED TO THE OPERATOR THAT IF I COULD NOT GET THE VEHICLE TO TURN OFF THAT THE BATTERY WOULD EVENTUALLY GO DEAD. AFTER WAITING ON HOLD ALL THIS TIME I ATTEMPTED TO PUSH THE START/STOP BUTTON ONE MORE TIME AND THIS TIME ALL CONTROLS SEEM TO SHUT OFF. I PUSHED THE START/STOP BUTTON AGAIN AND THE VEHICLE DID START THIS TIME. (DATETIMEPHONE #DESTINATIONMINUTES USED / 03/28/157:33 AM855-777-2770TOLL FREE CALL,11.0 *TR

Mar 30, 2015

ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM

3 complaints

ALTERNATOR / ELECTRICAL ISSUES- NOVEMBER 4, 2016 MY WIFE WAS TAKING OUR SON TO SCHOOL WHEN SHE BEGAN GETTING A BURNING SMELL FROM UNDER THE HOOD. AFTER DROPPING OFF MY SON, SHE PULLED OVER AND NOTICED SMOKE COMING FROM UNDER THE HOOD. SHE CUT THE CAR OFF, INITIALLY THINKING IT JUST OVERHEATED. WE LEFT THE CAR IN THE SCHOOL PARKING LOT OVERNIGHT HOPING IT WOULD START UP THE NEXT DAY. I TRIED TO START THE CAR, BUT IT WOULDN'T START AND THE KEY GOT STUCK IN THE IGNITION. AFTER HAVING IT TOWED TO A MECHANIC, WE LEARNED THAT THE ALTERNATOR SUDDENLY FAILED, DRAINING THE BATTERY AND CAUSING THE ENGINE STALL. THIS IS MY SECOND TIME SUBMITTING THIS COMPLAINT WITH NO RESPONSE FROM YOUR ORGANIZATION.

Sep 30, 2017

Fire: 1

TAKADA RECALL TOOK CAR HAD 4 RECALLS DONE NOW HARD TO START AND WHILE DRIVE SHOUT DOWN

Mar 10, 2016

TAKADA RECALL HAD RECALLS DONE CAR STILL HARD TO START AND NOW DIES WHEN DRIVING GETTING ANGRY WITH THE WHOLE CAR VERY DANGEROUS WITH KIDS IN CAR

Mar 10, 2016

ELECTRICAL SYSTEM,VISIBILITY

3 complaints

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BATTERY WARNING INDICATOR ILLUMINATED. ALSO, THE VEHICLE FAILED TO START SEVERAL TIMES WITHOUT WARNING AND THE BATTERY HAD TO BE RECHARGED SEVERAL TIMES. WHILE DRIVEN OVER UN-LEVELED LAND, THE VEHICLE STALLED AND VARIOUS WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (BLACKHAWK MOTORS, 1621 S MARQUETTE RD, PRAIRIE DU CHIEN, WI 53821, (608) 326-8400) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR ASSEMBLY FAILED AND FURTHER REPAIRS MAY BE REQUIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V435000 (ELECTRICAL SYSTEM), 14V634000 (ELECTRICAL SYSTEM), AND 15V115000 (ELECTRICAL SYSTEM). IN ADDITION, THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: (VISIBILITY). THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 87,000. PARTS DISTRIBUTION DISCONNECT.

Jul 17, 2017

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT 65 MPH, THE FRONT PASSENGER SIDE VISOR BEHIND THE HEADLINER CAUGHT FIRE. THE CONTACT STATED THAT THE PASSENGER SIDE COLUMN, THE VISOR, AND THE HEADLINER WITH VARIOUS WIRES HAD TO BE RIPPED OFF TO STOP THE FIRE. THE CONTACT EXTINGUISHED THE FIRE. THE CONTACT WAS INJURED, BUT MEDICAL ATTENTION WAS NOT REQUIRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 54,000.

Jul 13, 2015

Fire: 1

Injuries: 1

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE PUSH BUTTON START HESITATED AT TIMES. AFTER A SECOND ATTEMPT, THE VEHICLE WAS ABLE TO START, BUT THE FAILURE PROGRESSED WITHOUT WARNING. THE CONTACT ALSO STATED THAT THERE WAS EXCESSIVE FOG AND THAT THE VENT CONTROLS WERE NOT FUNCTIONING PROPERLY. THE FAILURE WAS REPORTED TO THE DEALER AND THEY WERE NOT ABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE DEALER INDICATED THAT THEY PERFORMED THE REPAIRS FOR NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM) AND 14V634000 (ELECTRICAL SYSTEM), BUT PROVIDED NO CONFIRMATION. THE DEALER ONLY STATED THAT THESE TWO OF THE FOUR RECALLS WERE PERFORMED AND THAT THEY DID NOT KNOW WHEN THE OTHER TWO RECALLS WOULD BE PERFORMED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 15V115000 (ELECTRICAL SYSTEM) AND THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR THE TWO RECALL REPAIRS. THE FAILURE MILEAGE WAS NOT AVAILABLE. MA 10/5 UPDATED 11/07/2017*CN

Jul 07, 2015

ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE

3 complaints

THIS VEHICLE WILL STALL WHILE YOU ARE IN DRIVE AND DRIVING. THERE IS NO INDICATION THAT THE CAR HAS STALLED. LIGHTS AND RADIO ARE ONE. WHEN YOU GO TO BREAK, THE CAR WILL NOT STOP. THE FOLLOWING DO NOT WORK, BREAKS, EMERGENCY BREAK, POWER STEERING AND THROWING THE CAR IN PARK. YOU HAVE TO COAST UNTIL YOU STOP AND HOPE YOU DO NOT HIT ANYTHING. ONCE YOU STOP, THE CAR WILL RESTART. THIS IS A KNOW ISSUES WITH THIS VEHICLE. IT HAS BEEN IN OVER 3 TIMES TO GET FIX. IT DOES HAVE A RECALL BUT THAT HAS NOT FIXED THE PROBLEM. IT IS CURRENTLY A DEADLY WEAPON.

Apr 11, 2017

ABOUT A MONTH AFTER PURCHASING MY USED JEEP, I WAS COMING TO A STOP ON A CITY STREET AND MY JEEP POWERED OFF COMPLETELY. AFTER TAKING THE JEEP IN TO THE DEALERSHIP THEY FIXED THE FUEL PUMP RELAY, WHICH WAS RECALLED ,AND SENT ME ON MY WAY. SINCE THEN MY JEEP HAS POWERED OFF 5 TIMES (ONCE WHILE ENTERING THE HIGHWAY, TWICE WHILE EXITING THE HIGHWAY, ONCE WHILE MAKING A U-TURN UNDER THE HIGHWAY AND ONCE ON A CITY STREET) EACH TIME WHILE BRAKING. I'VE HAD NO POWER BRAKES OR STEERING EACH TIME.

Apr 12, 2016

THIS JEEP WAS REPLACED BECAUSE THE PRIOR JEEP WAS LEMON LAW. THE ENGINE LIGHT APPEARED AFTER ABOUT 3 WEEKS OF PURCHASE, THE CAR WAS BRAND NEW. LIKE THE LAST JEEP, IT WOULD STALL CAUSING LOSS OF POWER BRAKES AND POWER STEERING. THE ELECTRICAL SYSTEM WOULD ALSO FREEZE (NAVIGATION AND RADIO) CONSTANTLY AND WOULD NOT FIX ITSELF UNLESS THE BATTERY WAS UNPLUGGED. SHAVE JEEP IN THOUSAND OAKS, CA UPGRADED THE ENGINE AND NAVIGATION SOFTWARE, BUT PROBLEMS RESUMED SHORT AFTER. SHAVER JEEP THEN INFORMED ME THAT THEY WOULD ONLY LOOK AT THE VEHICLE IF THE ENGINE LIGHT WAS ON. THE ENGINE LIGHT WOULD GO ON AND OFF SO IT WAS HARD TO TIME IT RIGHT TO BRING IT INTO THE SHOP. BECAUSE OF THIS "RULE," SHAVER JEEP WILL NOT ACKNOWLEDGE THAT THE CAR HAS BEEN BROUGHT IN FOR REPAIR 7 TIMES. AS OF TODAY, THE CAR STALLED ON A BUSY FREEWAY AND PUT THE PASSENGERS IN DANGER. CONSTANT ENGINE CODE: CRANKSHAFT POSITION SENSOR. *TR

Jun 29, 2013

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SERVICE BRAKES

3 complaints

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 25 MPH, THE BATTERY WARNING INDICATOR ILLUMINATED AND THE INSTRUMENT PANEL LIGHTS FLICKERED AND THEN FAILED COMPLETELY. THE BRAKE PEDAL FAILED TO ENGAGE WHILE BEING DEPRESSED. IN ORDER TO STOP THE VEHICLE, THE PARKING BRAKE WAS ENGAGED AND, UPON EXITING THE VEHICLE, THE CONTACT OPENED THE HOOD AND FIRE AND SMOKE WERE SEEN COMING FROM INSIDE THE ALTERNATOR. THE FIRE EXTINGUISHED ITSELF. THE VEHICLE WAS TOWED TO A DEALER. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 50,000.

Feb 16, 2017

Fire: 1

I BEEN CALLING AROUND LOCAL JEEP DEALER SHIPS IN MY AREA AND NO ONE HAS PARTS FOR THESE RECALLS. *TR

Feb 09, 2015

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (EXTERIOR LIGHTING, ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Nov 17, 2014

UNKNOWN OR OTHER,VISIBILITY/WIPER

2 complaints

Dashboard pad cover is wrinkling and detaching from the dashboard top. The area most effected is on the passenger side. The covering has detached about 2 inches away from the windshield and has detached from the air vent cover. The detachment has caused the air vent cover to rise. The air vent cover is no longer flush with the top of the dashboard. While driving, the distortion in the dashboard pad covering and air vent cover distracts from my peripheral view and when I'm checking the right side or viewing the right view mirror. The service dealer at Koons Tysons Corner, VA was notified in May 2020. I was told there had been a recall to repair the dashboard pad, but parts were on order and there was a backlog for repairs. On December 28, 2021, the service center stated the Dashboard Pad Replacement was expected June 2022. Now, each time I call reference the replacement, I'm told the vehicle is on a waiting list or I get a service person who has no knowledge of the recall or issue.

Jul 10, 2023

THE LEATHER DASHBOARD ON MY JEEP GRAND CHEROKEE IS DELAMINATING (I.E., DETACHING FROM THE DASHBOARD). CHRYSLER IS AWARE OF THE PROBLEM AND ISSUED AN "X-81" EXTENDED WARRANTY (WHICH THEY FAILED TO COMMUNICATE TO CONSUMERS) AND IS NOW REFUSING TO TAKE STEPS TO CORRECT THE ISSUE. THIS PROBLEM CAUSES A DISTRACTION WHILE OPERATING THE VEHICLE AND IF IT CONTINUES TO WORSEN IT MAY IMPEDE VISIBILITY.

Nov 13, 2020

STEERING,SERVICE BRAKES

2 complaints

I was leaving work and made a right turn. The vehicle steering and breaks locked up and I hit a telephone pole. No warning lights illuminated. The vehicle did not stall. Serious injury could have occurred. Police report and involvement happened as it was a large accident.

Jan 22, 2023

Crash: 1

While driving down a main road, the power steering went out, the brakes locked up, and the accelerator locked up. I had to put the car in park and then turn it off and back on. Yes, it is available for inspection. My safety was put at risk because since my brakes were not working, it means my brake lights also were not, meaning someone would not have seen me stopping and I could have been rear-ended. Others were put at risk because my car could have hit someone else. This has happened 4 other times on different dates and a Jeep dealer has done a fuel pump relay BYPASS twice, but the fuel pump itself was never replaced. There were no warning lamps or messages to warn me about the problem before it failed. I am terrified to drive my own car. This needs to be addressed asap.

Dec 15, 2021

STEERING,UNKNOWN OR OTHER,SERVICE BRAKES

2 complaints

Vehicle has inexplicably, and randomly stalled, and lost power steering and power brakes while operating. This has happened on multiple occasions, during random times of the day/season, while in movement, and while stopped at a traffic light/stop sign. There is no rhyme or reason to how or when this happens, and frustratingly cannot not be reproduced by a mechanic or dealership. When it happens, all other systems that were operating continue to operate (eg. radio stays playing, climate control (AC or heat), and the instrument panel doesn't indicate that anything is abnormal. Safety is a huge concern, as its difficult to control and/or slow the vehicle down, and we have barely avoided collisions. It has been taken to a dealer on multiple occasions, but to no avail, as the condition could not be reproduced. Other than the dealership's service department, the vehicle or component has not been inspected by the manufacturer, police, insurance representatives or others. There were NO warning lamps, messages or other symptoms of the problem prior to the failure. We took ownership from the vehicles first and only other owner (my father in law) upon his passing back in April 2018. The condition happened within months of taking ownership, and has happened at least 8-10 times since then. The vehicle is available for inspection upon request. We would like to sell the vehicle (for this, AND other reasons), but do not feel comfortable selling an unsafe vehicle to anyone. We have incurred rental car costs while the car is in the shop for diagnosis. Upon a quick search online, there was quite a bit of evidence of this condition happening with others.

Feb 09, 2022

4 TIMES IN THE LAST 3 WEEKS, THE LAST TIME JUST TODAY, AS I WAS DECELERATING AND TURNING RIGHT WHILE GETTING OFF HIGHWAYS ONTO EXIT RAMPS, THE STEERING WHEEL FELT LIKE IT LOCKED - THE POWER STEERING TURNED OFF, AS DID THE POWER BRAKES - I HAD TO COAST, AND THE RPMS SHOWED 0, ALTHOUGH ALL THE LIGHTS WERE STILL ON. I WAS FORCED TO PUT THE CAR IN PARK - WHILE STILL ON THE EXIT RAMP - TURN OFF THE CAR AND TURN IT ON AGAIN TO GET IT TO DRIVE NORMALLY. WHICH IT DID, AS IF NOTHING HAD HAPPENED. BUT IT'S UNNERVING AND CERTAINLY UNSAFE, AND A QUICK SEARCH ON THE INTERNET REVEALS IT SEEMS TO HAPPEN QUITE FREQUENTLY TO OTHER JEEP GRAND CHEROKEE 2012 DRIVERS.

Nov 29, 2018

SUSPENSION,POWER TRAIN,ELECTRICAL SYSTEM

2 complaints

Symptoms are identical to recall W47, Where loss of engagement between transmission and the differential inside PTU (Power Transfer Unit)

Dec 30, 2021

MY JEEP CUTS OFF WHEN I'M DRIVING AND STALLS AT TIMES THE CHECK ENGINE LIGHT HAS BEEN ON ALSO SINCE I PURCHASED IT. WAS TOLD THE CODES HAD TO BE RESET. TOOK VEHICLE TO DEALER OVER 10 TIMES AFTER I PURCHASED IT DEALER SENT IT OUT OTHER PLACES SEEN NOTHING TURNED OFF CODES IT SEEMED OK THEN EVERY SINCE THEN IT DOES THE SAME THING OVER AND OVER NOW MY WARRANTY IS OUT THEY SEE AN ISSUE I HAD EXTENDED BUT THEY ONLY REPAIRED RECALLS THEY SAY BUT MY LIGHTS STILL FOG FROM THE RECALL AND ELECTRICAL STILL ISSUE!

Jul 13, 2018

SEATS,UNKNOWN OR OTHER

2 complaints

HEADRESTS POPPED A FEW MONTHS OF EACH OTHER WHILE I WAS AT A STOP. I THOUGHT SOMEONE THREW SOMETHING INTO THE CAR! HIT THE BACK OF MY HEAD!

Jul 12, 2020

DASHBOARD DELAMINATING, LEATHER SEAT RIPPING UNDER NORMAL WARE WITH LOTS OF MAINTENANCE. THE LEATHER USED IN THE DASHBOARD IS SEPARATING FROM THE DASHBOARD ITSELF AND CAUSING A WRINKLE EFFECT, WHERE AS THE LEATHER SEAT JUST RIPPED EVEN THOUGH ITS CLEANED AND CONDITIONED AT LEAST 4 TIMES A YEAR

May 06, 2019

STEERING,VEHICLE SPEED CONTROL,ENGINE

2 complaints

THIS IS MY THIRD TIME EXPERIENCING THIS SYSTEM FAILURE. EACH TIME WHILE DRIVING AND THE VEHICLE IN MOTION, THE TRUCK SHUTS OFF. EACH TIME THIS HAS ALMOST CAUSED AN ACCIDENT AS I WAS TURNING ONTO A STREET. THE FIRST TIME IT SHUT OFF IN THE MIDDLE OF DRIVING WAS AS I EASY SLOWING DOWN TO STOP AT A RED LIGHT AND LOST ALL CONTROLS AS THE VEHICLE DIED. I DID NOT ACCIDENTALLY TOUCH ANYTHING. THIS IS EXTREMELY DANGEROUS AND SOMETHING NEEDS TO BE DONE BOUT IT ASAP. IT TURNS OFF UNWARRANTED WHILE DRIVING. I HAVE TO PUT THE VEHICLE IN PARK AND PRESS THE START BUTTON TO TURN THE VEHICLE BACK ON. I DO NOT KNOW WHAT PART IS CAUSING THIS PROBLEM. IT HAPPENS OUT OF NOWHERE OCCASIONALLY AND NOT EVERYDAY EITHER.

Mar 19, 2020

VEHICLE RANDOMLY SHUTS OFF WHILE DRIVING. NO INDICATIONS OF PROBLEM AS FAR AS WARNINGS. LOSES ALL ENGINE POWER, POWER STEERING, POWER BRAKES. HAPPENS WHEN SLOWING. ONCE SHIFTED TO NEUTRAL OR PARK, IT WILL RESTART WITHOUT ISSUE. INTERMITTENT DANGEROUS PROBLEM. NO FAULTS ACTIVE, NO DIAGNOSIS TO BE FOUND. VEHICLE IS UP TO DATE ON RECALLS AS FAR AS WE CAN TELL. CONCERNS FOR SAFETY ARE PRESENT. VEHICLE CURRENTLY HAS 128929 MILES, BUT THIS HAS HAPPENED 3-4 TIMES A YEAR RANDOMLY SINCE WE PURCHASED IT AT 33K IN 2014.

May 26, 2018

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER

2 complaints

WHILE IN MOTION, SMOKE STARTED COMING OUT OF THE FRONT PART OF THE ROOF INSIDE THE VEHICLE. AFTER A COUPLE OF MINUTES, THE PASSENGER SIDE VISOR BEGAN MELTING OF ITS HINGE UNTIL IT FELL OFF, THEN A FLAME BEGAN TO COME OUT OF THE HOLE WHERE THE SUN VISOR IS ATTACHED. THIS OCCURRED EVEN AFTER VISORS WERE CHANGED DUE TO PREVIOUS RECALL.*JB

Jan 23, 2020

Fire: 1

THIS VEHICLE HAD THE RECOMMENDED RECALL REPAIR FOR THE SUN VISOR COMPLETED ON 5/19/2105. WHILE DRIVING THE AREA ABOVE THE REAR VIEW MIRROR BEGAN TO EMIT SMOKE AND WITHIN ABOUT 30 SECONDS FLAMES ERUPTED FROM THE SAME AREA. THE FLAMES QUICKLY SPREAD TOWARDS THE PASSENGER SIDE SUN VISOR AS I FRANTICALLY LOOKED FOR A SAFE PLACE TO PULL OVER. IT WAS 5:45AM ON A DARK COUNTRY ROAD WITH NO SHOULDER. I TURNED THE VEHICLE OFF, EXITED THE VEHICLE AND CALLED 911. THE FLAMES CONTINUED FOR AT LEAST ANOTHER 15 MINUTES. WHEN FIREFIGHTERS ARRIVED THEY HAD DIFFICULTY STOPPING THE BURNING THOUGH IT WAS SMALL BECAUSE THEY COULD NOT ACCESS THE BATTERY FOR THE VEHICLE (IT IS APPARENTLY LOCATED UNDER THE FRONT PASSENGER SEAT AND UNACCESSIBLE OTHER THAN FROM UNDER THE VEHICLE.) FIREFIGHTERS HAD TO COMPLETELY DISASSEMBLE THE ELECTRICAL SYSTEM TO THE SUN VISORS TO STOP THE BURNING. THEY IDENTIFIED A SCREW AND WIRE THAT WERE THE CAUSE OF THE FIRE. IT WAS NOT UNTIL I RETURNED HOME AND RESEARCHED THE RECALL THAT I DISCOVERED THAT THE SCREW AND WIRE ASSEMBLY IS THE CAUSE OF THE FIRES. THIS RECALL REPAIR OBVIOUSLY IS NOT A RESOLUTION TO THE PROBLEM. HAD THE FLAMES SPREAD TO THE DRIVER SIDE AREA I WOULD HAVE BEEN INJURED OR POSSIBLE KILLED. HAD I HAD A PASSENGER IN THE VEHICLE THEY COULD HAVE BEEN INJURED OR KILLED ALSO!!

Sep 21, 2015

Fire: 1

UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM

2 complaints

THE 2012 JEEP GRAND CHEROKEE OVERLAND I PURCHASED TWO YEARS AGO HAS STARTED TO COMPLETELY STALL WHILE DRIVING CAUSING THE POWER STEERING TO NOT FUNCTION AS WELL AS THE BRAKES. THIS ENGINE POWER TURNS OFF RANDOMLY AT AROUND 10-15 MPH (WHEN MAKING TURNS, STOPPING AND/OR ACCELERATING) BUT THERE ARE NO WARNING LIGHTS THAT APPEAR ON THE DASH. ALL ELECTRICAL POWER TO THE CAR STILL FUNCTIONS AND THE ENGINE STALL IS NOT NOTICEABLE UNTIL APPLYING PRESSURE TO THE BRAKES OR TRYING TO STEER THE WHEELS. THE FIRST INCIDENT WAS (EASTER) 28 APRIL 2019. THE CAR SHUT OFF AROUND 10 MILES PER HOUR AS I MADE A LEFT TURN CROSSING THE INCOMING LANE INTO A PARKING LOT. LUCKILY THERE WAS NO CAR COMING OR A SERIOUS ACCIDENT WOULD HAVE RESULTED. THE FREQUENCY OF THESE TYPES OF STALLS HAVE BECOME GREATER. THEY ARE HAPPENING AT LEAST ONCE A WEEK WITHOUT ANY TYPE OF WARNING. THE MOST RECENT INCIDENT WAS NOVEMBER 7TH 2019. THIS VEHICLE WAS RELEASED FROM THE DEALERSHIP ON NOVEMBER 1ST, 2019. THE VEHICLE HAS BEEN TAKEN TO THE DEALERSHIP MULTIPLE TIMES TO FIND THE PROBLEM AS WELL AS MAINTENANCE. NOTHING HAS BEEN FOUND THAT WOULD CAUSE THIS. THE DEALERSHIP SAYS THE VEHICLE IS PERFECTLY FINE. AS SIMPLE TEST DRIVE WILL NOT BE ABLE TO FIND THE PROBLEM.THIS IS THE SAME CONCERN AS FCA RECALL T59 AND NHTSA RECALL # 17V-572.

Nov 07, 2019

STARTING ISSUES, STARTS UP AND QUICKLY CUTS OFF. ALL LIGHTS AND POWER ARE ON. PLENTY OF FUEL IN TANK BUT NOT OVERFILLED. I THINK IT IS THE FUEL INJECTION AREA. I WORRY IT WILL JUST CUT OFF DUE TO THAT WHILE DRIVING. THIS HAS HAPPENED AT LEAST 3 TIMES IN THE PAST 3 WEEKS, IT IS BECOMING MORE FREQUENT.

Feb 11, 2019

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)

2 complaints

WARNING LIGHTS ON DASH RANDOMLY COME ON AND OFF. BACK HATCH RANDOMLY OPENS WITHOUT ACTIVATION. HAPPENS WHEN VEHICLE IS STATIONARY AND MOVING.

Sep 19, 2019

CAR'S TIPM HAS BEEN MESSING UP. THEY SAY THERE HASN'T BEEN A RECALL ON MY MODEL FOR THAT AND ANOTHER SAYS IT HAS BEEN FIXED. MY CAR WON'T START AT TIMES, MY HORN HONKS AT RANDOM TIMES AND JUST TODAY MY CAR STALLED WHILE ON THE INTERSTATE. I KNOW THE TIPM HAD BEEN A PROBLEM WITH THESE VEHICLES BUT I CANT GET ANY HELP WITH MINE WITHOUT PAYING OUT OF POCKET. I'VE ABOUT HAD IT WITH MY JEEP.

Jan 11, 2019

ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

2 complaints

I HAVE HAD MULTIPLE LIGHTS POP UP ON MY DASH, USUALLY AFTER IT RAINS, BUT ONCE FOR NO REASON. I WILL BE DRIVING ANYWHERE FROM 20-65MPH AND THE LIGHTS WILL JUST POP UP. (ABS, BRAKE, AND TRACTION CONTROL LIGHTS) ONCE I TURN MY JEEP OFF AND BACK ON, IT DISAPPEARS. BUT WHEN THE LIGHTS ARE SHOWN, MY JEEP DRIVES A LITTLE DIFFERENTLY.

Jun 28, 2019

I AM SITTING ON 3 RECALLS ON MY VEHICLE LIST ABOVE, BRAKE SHIELD, VISOR WIRING, AND NOW ALTERNATOR PROBLEM. I AM NOT VERY HAPPY WITH 3 RECALLS THAT THEY DON'T HAVE PART FOR, AND THE DEALERSHIP CAN NOT TELL ME IF AND WHEN PARTS WILL BE IN, I AM TO THE POINT I DON'T WANT THIS VEHICLE ANYMORE BECAUSE OF THESE ISSUES. I DON'T WANNA WAIT TILL THERE IS A INJURY OR FATALITY. I WANT THIS RESOLVED OR VEHICLE REPLACED. I AM GUESSING THE AIR BAGS WILL BE NEXT KNOWING THERE IS A RECALL ON THEM ON OTHER VEHICLES. *TR

Dec 07, 2014

AIR BAGS,VISIBILITY/WIPER

2 complaints

HELLO, MY DASHBOARD CONTINUES TO WARP AND I'M CONCERNED THIS IS CAUSING IMPAIRMENT OF MY DEFROST AND POSSIBLY MY AIRBAG. AS YOU CAN SEE THIS IS AN ONGOING PROBLEM WITH JEEP ACCORDING TO NUMEROUS THREADS ON JEEP FORUMS. ALSO, A NEWS STORY IS PROVIDED HERE: HTTPS://YOUTU.BE/LE_4RVABOOK

Feb 20, 2019

THE LEATHER DASHBOARD IS SHRINKING AND COMING UNGLUED FROM THE DASHBOARD FRAME. THE DEFROSTER VENTS ARE NOW AFFECTED AND BEING PULLED BY THE DISINTEGRATING LEATHER. I AM CONCERNED THAT SINCE THE DASHBOARD COATING IS NO LONGER AFFIXED TO THE CAR, THE DASHBOARD WILL BE RIPPED OFF AND BECOME A PROJECTILE IF THE AIRBAGS INFLATE. THE PROBLEM EXISTS ALL THE TIME BUT THE THREAT EXISTS MOST WHEN CAR IS IN MOTION.

Jan 06, 2016

STEERING,ENGINE

2 complaints

I HAVE OWNED THIS VEHICLE FOR 3 YEARS, AND IN THAT TIME IT HAS RANDOMLY LOST ALL POWER WHILE DRIVING 5 DIFFERENT TIMES, MAKING IT HARD TO TURN OFF THE ROAD. I HAVE TO PULL OVER AND RESTART THE VEHICLE. THERE IS NO WARNING, IT JUST DIES. I AM NOT FINDING A RECALL CONCERNING THIS, BUT THERE SHOULD BE. I HAVE READ SEVERAL OTHER COMPLAINTS ABOUT THE SAME ISSUE.

Sep 20, 2018

THIS IS NOT THE FIRST TIME THIS HAS HAPPENED OWNED CAR SINCE OCT 17 THE ENGINE STALLS IN THE MIDDLE OF DRIVING HAS HAPPENED 6 TIMES. A NEAR MISS TWICE OF HITTING A TREE. YOU LOSS POWER STEERING WHEN THIS HAPPENS. TOOK TO DEALER AND THEY CANT FIND ANYTHING WRONG. TAKING IT BACK TOMORROW 2/1/18 TO DO A DIAGNOSTIC TEST AND KEEP THE CAR UNTIL IT DOES IT. VERY DANGEROUS TO DRIVE! JEEP DO SOMETHING ABOUT IT! LISTEN TO THE COMPLAINTS ON THE INTERNET! SEEMS VERY COMMON PRACTICE FOR JEEP

Jan 31, 2018

AIR BAGS,STRUCTURE

2 complaints

CAR WAS TRAVELLING ON A RURAL ROAD AND DRIVER FELL ASLEEP AT THE WHEEL. HIT AN ELECTRICAL POWER POLE APPROXIMATELY 12 INCHES INSIDE THE DRIVERS SIDE HEAD LAMP AT SPEEDS APPROXIMATELY AT 40 -45 MPH. CAR THEN PROCEEDED TO TRAVEL ANOTHER APPROXIMATE 25-30 YARDS BEFORE TURNING 90 DEGREES AND CRASHING THE REAR OF THE CAR INTO THE CORNER OF A BLOCK BUILDING. THE DRIVER WAS UNHURT HOWEVER THE AIR BAGS FAILED TO DEPLOY TO PROTECT THE DRIVER.

Apr 03, 2018

Crash: 1

ON AUG. 29 2017 MY AIRBAG LIGHT CAME ON. I TOOK THE VEHICLE TO MULLANE MOTORS IN LOCKPORT NY, FOR REPAIR. I WAS TOLD A SIDE IMPACT AIR BAG SENSOR HAD SHORTED OUT AND NEEDED REPLACING, AND SPENT $332.57 TO HAVE IT FIXED. WHEN I ARRIVED TO PICK UP MY JEEP, I WAS TOLD THAT THE SAME SENSOR WAS STILL 'SHORTING OUT' AND THAT STANDARD OPERATING PROCEDURE WAS TO REPLACE THE OCCUPANT RESTRAINT CONTROL MODULE. I ASKED WHEN THAT COULD BE COMPLETED AND WAS TOLD THAT THE 'PART IS UNAVAILABLE,' IN ANY WAY SHAPE OR FORM, AND THAT IT WAS UNKNOWN WHEN OR IF AT ALL THIS PART WOULD EVER BE AVAILABLE. I TELPHONED FIAT CHRYSLER CORP IN AUBURN HILLS, MI CONCERNING THIS ISSUE, AND WAS TOLD THE SAME THING, THAT THE PART IS 'CURRENTLY UNAVAILABLE AND ON NATIONAL BACK ORDER' WAS GIVEN A CASE NUMBER, AND WAS TOLD I WOULD BE CALLED BACK IN 24 TO 48 HOURS. NO ONE CALLED ME BACK. I TELEPHONED THE COMPANY AGAIN A WEEK LATER AND WAS AGAIN TOLD SOMEONE WOULD CALL ME BACK IN 24 TO 48 HOURS. IT HAS NOW BEEN A WEEK, AND I HAVE NOT HEARD FROM CHRYSLER. AT THIS TIME, MY AIRBAG LIGHT IS STILL ON, AND IT IS INDICATED IN MY OWNERS MANUAL THAT MY AIRBAGS MAY NOT FUNCTION IN A COLLISION, WHICH I FEEL MAKES MY VEHICLE UNSAFE TO DRIVE.

Oct 02, 2017

SEAT BELTS

2 complaints

FRONT PASSENGER SEAT BELT DOES NOT LOCK INTO PLACE ONCE BUCKLED AND DOES NOT RETRACT WHEN UNBUCKLED.

Nov 16, 2017

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DRIVER SIDE SEAT BELT BECAME INOPERABLE. THE CONTACT STATED THAT WHEN ATTEMPTING TO LATCH THE SEAT BELT, THE SEAT BELT WARNING INDICATOR ILLUMINATED AND THE SEAT BELT FAILED TO LATCH. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.

Sep 09, 2015

STEERING,ELECTRICAL SYSTEM

2 complaints

AS I WAS DRIVING MY A/C STOPPED BLOWING COLD AIR. BATTERY LIGHT CAME ON THEN ALL THE DASH INDICATORS STARTED BLINKING WRONG INCLUDING MY SEAT BELT INDICATOR, RADIO SHUT OFF, ETC. CAR DROVE AS IF IT HAD LITTLE POWER THEN STEERING JERKED AS IF CAR WAS GOING TO SHUT DOWN. PULLED OVER AND TURNED OFF CAR AND CAR WOULD NOT RESTART. TOOK TO THE MECHANIC WHO CONFIRMED IS THE ALTERNATOR. VEHICLE ONLY HS 60K MILES.

Jul 11, 2017

2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO FUEL PUMP RELAY RECALL NOTICE ISSUES AND VEHICLE STEERING PROBLEMS. *SMD ACCORDING TO THE RECALL, THE PART WAS NOT AVAILABLE. ALSO, THE CONSUMER STATED THE STEERING WAS NOT STEADY, WHEN HE ENCOUNTERED A BUMP OR A DIP IN THE ROAD. THE DEALER WAS UNABLE TO FIND A PROBLEM. *JB

Sep 02, 2015

ELECTRICAL SYSTEM,SERVICE BRAKES,VISIBILITY/WIPER

2 complaints

I TOOK MY CAR FOR THREE RECALLS ONE OF THEM WAS THE BRAKE BOOSTER. THEY CALLED ME THE OTHER DAY TO PICK IT UP. I WENT AND THEY TOLD ME EVERYTHING IS FIXED. THE PROBLEM WASN'T FIXED. I ALMOST CRASHED 4 TIMES AND I HAD TO CALL A TOW TRUCK. I CALLED THE DEALER AND THEY SAID IF I WANT THEM TO LOOK AT THE CAR AND FIND THE PROBLEM THEY WOULD CHARGE ME. I TOLD HIM IT'S THE BRAKE BOOSTER AND SHOWED HIM A VIDEO TO PROVE IT. HE DECLINED TO HELP ME...UPDATED 06/06/17 *BF *AS

May 02, 2017

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM, VISIBILITY) AND NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

Nov 18, 2014

ELECTRICAL SYSTEM,STRUCTURE,ENGINE

2 complaints

I HAD THE CAR FOR 3 YEARS AND DIDN'T HAVE ANY ISSUES. LAST SATURDAY EVENING 4/14/17 WE HAD JUST GOTTEN HOME FROM RUNNING TO THE STORE AND BLACK SMOKE STARTED TO COME UP FROM THE FRONT RIGHT SIDE OF THE HOOD. I BACKED THE CAR OUT OF THE GARAGE AND WENT AROUND THE CAR TO SEE WHAT THE ISSUE WAS. SAW SPARKS, GRABBED MY SON FROM THE BACK RAN AND CALLED 911. WITH IN 5 MIN THE FRONT OF THE JEEP WAS ON FIRE. TOOK 30 MIN TO PUT OUT AND THE CAR IS TOTALLED.

Apr 18, 2017

Fire: 1

ON THE FIRST OF MARCH, MY WIFE AND DAUGHTER WERE ABOUT TO START THEIR DAY IN THE USUAL WAY. SHE OPENED THE GARAGE DOOR AND USED HER KEY FOB TO REMOTE START OUR 2012 JEEP GC LIMITED ( AROUND 42K MILES) ( FACTORY INSTALLED REMOTE STARTER) SHE WALKED AWAY FOR LESS THAN 4 MINUTES AND RETURNED TO SEE SMOKE COMING FROM FRONT PASSENGER SIDE OF JEEP. SHE CALLED FOR ME, AND PUSHED THE AUX BUTTON TO BE SURE THE VEHICLE WAS OFF. I CAME RUNNING AND DESPITE MY ATTEMPTS TO OPEN THE HOOD AND BEAT BACK WHAT QUICKLY ESCALATED INTO OPEN FLAMES I RETREATED TO ENSURE MY FAMILY'S SAFETY AND TO BE SURE THE EMERGENCY RESPONDERS WERE CALLED. THANKFULLY I WAS ABLE TO REMOVE SOME POTENTIAL FUEL FOR THE FIRE BY REMOVING OUR SECOND CAR FROM THE GARAGE (ALSO A CHRYSLER) AND SECURING THE DOOR BETWEEN THE HOUSE AND GARAGE. LUCK INTERVENED WHEN THE FLAMES DESTROYED THE GARAGE DOOR ASSEMBLY CAUSING THE GARAGE DOOR TO FALL AND HELP REMOVE SOME OXYGEN FROM THE FIRE. EVENTUALLY FIRST RESPONDERS ARRIVED AND WERE ABLE TO KNOCK DOWN THE FIRE WITH FOAM . LATER THE FIREMEN PUSHED THE JEEP INTO THE DRIVEWAY TO ENSURE IT WAS DOUSED. THOUGH THE REMOTE START MAY NOT BE DIRECTLY RESPONSIBLE FOR WHATEVER ARC SPARKED THE FIRE, IT'S MY BELIEF THAT ITS USE CONTRIBUTED DIRECTLY TO THE CONDITIONS THAT CONFLAGRATED THE SITUATION. IF THE WIRING HARNESS IS OTHERWISE SUSPECT I WOULD NOT BE SURPRISED CONSIDERING RECENT REVELATIONS ON RELATED MODELS. THE VEHICLE WAS JUST REMOVED FROM THE SITE TODAY 3/9/2016 TO COPART FACILITY, BY INSURANCE COMPANY FOR FURTHER INVESTIGATION INTO THE SOURCE OF THE FIRE.

Mar 09, 2016

Fire: 1

SUSPENSION,ELECTRICAL SYSTEM

2 complaints

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED TROUBLE BEING OPERATED. IN ADDITION, THE LIFT FEATURE FUNCTIONED INTERMITTENTLY. THE AIR SUSPENSION OVERHEATED WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS REMEDIED PER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED; HOWEVER, THE VEHICLE STALLED. WHEN THE FAILURE OCCURRED, IT TOOK APPROXIMATELY THREE ATTEMPTS TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER REGARDING THE LIFT FAILURE WHERE IT WAS DIAGNOSED THAT THE CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000.

Feb 27, 2017

I HAVE HAD MULTIPLE MINOR ISSUES WITH THIS VEHICLE AND RETURNED FOR REPAIR AS MANY AS 3 TIMES TO GET THEM FIXED. THOSE ARE MINOR COMPARED TO THE CHALLENGES I ENCOUNTERED LAST WEEK WITH THE VEHICLE. I TOOK IT INTO SERVICE THE BRAKES FOR NORMAL WARE AND TEAR AND HAD TWO RECALLS TAKEN CARE OF. I ALSO HAD THE REAR WINDOW WHICH WAS LEAKING FIXED (3RD TIME) AND DASHBOARD TRIM REPAIRED (2ND TIME). ABOUT AN HOUR AFTER LEAVING THE DEALER THE CHECK ENGINE LIGHT CAME ON. I RETURNED TO THE DEALER THE NEXT DAY AND THEY DISCOVERED IT HAD 2 BAD CODES THAT HAD SOMETHING TO DO WITH A BAD GROUND. THEIR FIRST THOUGHT WAS THE RECALL WORK WAS NOT DONE PROPERLY. ONCE THEY DUG INTO THE CODES THEY DISCOVERED A COUPLE OF THINGS. FIRST THE MODULE-ACTIVE DAMPENING WAS BAD AT A COST TO ME OF $749.00. IN MY OPINION THIS MODULE HAD NOTHING TO DUE WITH MY CARE FOR THE VEHICLE AND SHOULD LAST THE LIFE OF THE CAR. IT WAS SO HARD TO GET IT TOOK THE DEALER 2 DAYS TO FIND ONE. THEY ALSO COMMENTED IT WAS THE FIRST THEY HAVE EVER REPLACED. THEY ALSO DISCOVERED DUE TO THE CHECK ENGINE LIGHT THAT ONE OF THE SHOCKS IS BAD AND WILL COST APPROX. $1600.00 TO REPLACE AND THEY ARE NONE TO BE HAD RIGHT NOW. THEY ARE ON BACK ORDER. AGAIN ANOTHER PART THAT SHOULD NOT BE REPLACED IN LESS THEN 2 YEARS OF HIGHWAY USE. THIS IS A SRT MODEL (THE MOST EXPENSIVE CAR IN CHRYSLER'S LINE) AND IT ONLY HAS SURFACE STREET AND HIGHWAY MILES ON IT. AS FOR THE SHOCK THE DEALER IS ASKING JEEP TO PAY FOR ALL OF IT EXCEPT $100.00, WE SHALL SEE. FINALLY THEY DISCOVERED SOMETHING THEY CALL A "BRACKET" WHICH IS AN ELECTRICAL WIRING HARNESS WAS BAD. IT WAS EXPLAINED TO ME THAT THEY REPAIRED IT BUT IF IT GOES OUT AGAIN IT WILL BE ANOTHER $1600.00 REPAIR. ONCE AGAIN SHOULD NOT A ELECTRONIC COMPONENT THAT WOULD HAVE TO HAVE THE DASH BOARD REMOVED TO REPLACE IT LAST THE LIFE OF THE CAR? *TR

Oct 20, 2014

VEHICLE SPEED CONTROL,ENGINE

2 complaints

VEHICLE STALLS WHEN APPLYING BRAKES WHILE DECELERATING. ALL POWER IS LOST AND VERY DIFFICULT TO STEER OR BRAKE. THE VEHICLE WILL RESTART WHEN PUT BACK INTO PARK AFTER DRIFTING TO A STOP. THIS IS A RANDOM PROBLEM THAT OCCURS 1-2 TIMES EVERY COUPLE OF WEEKS ON AVERAGE. THE PROBLEM HAS BEEN REPORTED TO JEEP AND HAS BEEN AT THE DEALER SEVERAL TIMES BUT THEY CANNOT REPRODUCE THE PROBLEM AND THERE ARE NO ENGINE CODES BEING GENERATED. THIS IS A VERY DANGEROUS HAZARD AND I HAVE SIMPLY BEEN LUCKY I HAVE NOT BEEN IN A SERIOUS ACCIDENT YET AS A RESULT.

Feb 14, 2016

I WAS DRIVING MY JEEP FROM A STOP SIGN AND IT ALL OF A SUDDEN SLOWED DOWN AND WOULD NOT ACCELERATE. THE ENGINE LIGHT COMES ON AND FORCES ME TO PULL OVER, RESTART IT AND IT RUNS FINE AFTER THAT. WELL, IT'S HAPPENED 3 TIMES AFTER THIS AND I HAVE ARRANGED A 7AM SERVICE FOR IT ON MONDAY. THE BOOK SAYS CHECK THE GAS CAP OR IT MAY BE BAD GAS, BUT I BURNED THE GAS DOWN TO 15 MILES LEFT AND FILLED IT WITH SUPER UNLEADED. NO MATTER WHAT I DO, LIKE SHIFT INTO N, REV THE ENGINE, NOTHING WORKS UNTIL I PULL OVER AND RESTART IT. *TR

Nov 01, 2013

TIRES

2 complaints

I PURCHASED A 2012 JEEP GRAND CHEROKEE LAREDO IN AUGUST OF 2013. THE OEM TIRES ON THE VEHICLE WERE MICHELIN P265/60R18 ALL SEASON TIRES WHICH WERE MANUFACTURED DURING THE 26TH WEEK OF 2011. I REPLACED ALL FOUR TIRES IN JUNE 2015, EVEN THOUGH I STILL HAD 5/32 TO 6/32 OF TREAD DEPTH, BECAUSE THE TIRES WERE DRY ROTTING AND THE SEAM WHERE THE TREAD ATTACHES TO THE SIDEWALL WAS LEAKING AIR. THE TIRES COULD NOT BE REPAIRED.

Jun 30, 2015

ORIGINAL EQUIPMENT TIRES, MICHELIN LATITUDE TOUR, WORN DOWN TO WEAR BARS AT 14,600 MILES. TIRES WERE ROTATED TWICE AT 5,000 AND 10,000 MILES BY DEALER. TIRES ARE ADVERTISED AS HAVING A 65,000 MILE WARRANTY. *TR

Jun 18, 2013

ELECTRICAL SYSTEM,TIRES,EQUIPMENT

2 complaints

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V115000 (EQUIPMENT, TIRES) AND 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.

Jun 01, 2015

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V115000 (EQUIPMENT, TIRES); HOWEVER, THE PART NEEDED TO DO THE REPAIRS WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 6/30/15*CN THE CONSUMER STATED THE ENGINE STALLED WHILE DRIVING, ON MAY 13, 2015. UPDATED 07/02/15*JB

May 01, 2015

SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM,SERVICE BRAKES

2 complaints

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM) AND 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 3/4/15*CN UPDATED 03/26/15*JB

Dec 30, 2014

2012 JEEP GRAND CHEROKEE CONSUMER ISN'T PLEASED WITH DEALER DOING RECALL REPAIRS ONCE A WEEK *CN THE CONSUMER WAS INFORMED HIS VEHICLE WOULD ON FEBRUARY 16, 2015, BECAUSE THERE IS A WAITING LIST. RECALL NUMBERS 14V154000 AND 14V391000. *JB

Dec 22, 2014

SERVICE BRAKES,ENGINE

2 complaints

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH ATTEMPTING TO STOP, THE BRAKES FAILED. THE ENGINE STALLED AND RESTARTED SHORTLY AFTER. THE PROBLEM RECURRED APPROXIMATELY 3 TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.

Nov 24, 2014

APRIL 5, 2013, LESS THAN A YEAR (PURCHASED - 2012 JEEP GRANDE CHEROKEE LAREDO) THE CHECK ENGINE LIGHT WENT ON, TOOK VEHICLE TO SERVICE DEPARTMENT, AND INFORMED MY SERVICE PROVIDER (JEEP DEALERSHIP) THERE IS A "PROBLEM" WITH THE CYLINDER HEAD. VERY DISTURBING BECAUSE THE VEHICLE WAS PURCHASED BRAND NEW, LESS THAN 10K MILES AND ALREADY A MAJOR PART MUST BE REPLACED ON A "BRAND NEW" VEHICLE. I AM INFORMED THAT IS NOT A COMMON, AND THERE ARE SEVERAL OTHER OWNERS WITH THE SAME PROBLEM "CHECK ENGINE LIGHT ON". REPAIR TOOK MORE THAN THREE DAYS, BECAUSE THE ENTIRE ENGINE MUST BE TAKEN OUT TO REPLACE THESE TWO CYLINDERS. VERY ALARMING AND VERY CONCERNED FOR THE FUTURE OF THIS VEHICLE, WHAT ELSE COULD POSSIBLY GO WRONG NEXT? TWO MONTHS LATER, DRIVER SIDE SEAT MUST BE REPLACED DUE TO CRACKS IN THE "LEATHER". TWO MONTHS AFTER, BRAKES ARE MAKING STRANGE NOISES, ACCELERATION VERY SLOW, STALLS, MUST PRESS VERY HARD ON GAS PEDAL FOR VEHICLE TO PICK UP SPEED, VERY FRIGHTENING ESPECIALLY WHEN ENTERING THE FREEWAY. DOOR PANELS APPEARS LOOSE, THE DOORS (3) WILL NOT STAY OPEN, REQUIRES EXTRA PUSH AND HOLD BEFORE IT STAYS OPEN BY ITSELF. TO CLOSE THE DOOR I MUST LITERALLY SLAM THE DOOR, OTHERWISE NOT SHUT, VERY DISTURBING BECAUSE MY CHILDRENS SIT BACK THERE. HOPEFULLY THIS IS MY LAST ENCOUNTER THE CAMERAS (BACK) OF VEHICLE FLASH ON AND OFF, I AM VERY CONCERN ESPECIALLY WHEN THE POSITION OF THE DRIVER SEAT MAKES LOOKING BACK VERY DIFFICULT, THE CAMERA CANNOT BE FUNCTIONING INEFFICIENTLY. THE VEHICLE HAS A 3/YEAR OR 36,000 MILE WARRANTY AND WITH THE AMOUNT OF ISSUES I HAVE ENCOUNTERED I DO NOT FIND THAT TO BE SUFFICIENT OR EVEN UTTERLY APPROPRIATE. I PURCHASED A BRAND NEW VEHICLE NOT A USED. IF THERE WERE NO WARRANTIES I COULD NOT IMAGINED PAYING OUT OF POCKET THOUSANDS OF DOLLARS ON REPAIRS. *TR

Dec 26, 2013

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SEAT BELTS

2 complaints

SUDDEN UNEXPECTED STOP AVOIDING HITTING ANOTHER CAR, FRONT LEFT AND RIGHT SEAT SAFETY BELTS FAILED TO LOCK. AFTER SEVERAL TEST BACK SEAT SAFETY BELTS ALSO FAILED. WINDOWS AND DOOR SAFETY ELECTRICAL SAFETY LOCK DID NOT OPERATED ( 2 TIMES REPLACED). *TR

Oct 13, 2014

I WAS GETTING A BURNING PLASTIC SMELL I BROUGHT THE VEHICLE TO MANFREDI SERVICE CENTER IN STATEN ISLAND NY THEY TRIED TO TELL ME IT WAS MY AIR FRESHENER AFTER PUSHING FOR A FIX THEY FLUSHED A COIL ...IMMEDIATELY CALLED THEM AFTER PICKING UP THE VEHICLE AND WAS TOLD TO BRING THE CAR BACK MONDAY ....SATURDAY WHILE DRIVING INTENSE SMOKE FILLED THE CABIN FROM THE DRIVERS SIDE HEADLINER I HAD THE CAR TOWED BACK TO SERVICE WHERE THEY DISCONNECTED THE VANITY AND GAVE ME THE CAR BACK AWAITING PARTS THEY ALSO DRAGGED THE CAR ONTO THE TOW TRUCK DUE TO NO START AND REPLACED THE BATTERY AND ALTERNATOR WHEN I RECEIVED THE CAR THE DRIVERS SEAT BELT WAS INOPERABLE AND HAD TO BE FIXED AS WELL AS THE CAR DENTED .....I AM AWAOTOMG PARTS THE SMELL PERSISTS AND CAUSES ME TO HAVE HEADACHES THANK YOU FOR YOUR TIME I WOULD APPRECIATE ANY INFO ON THIS. *TR

Jul 14, 2014

Fire: 1

POWER TRAIN,VEHICLE SPEED CONTROL

2 complaints

LETTER FROM CONGRESSMAN BARBER ON BEHALF OF CONSTITUENT REGARDING A MECHANICAL MALFUNCTION WITH HIS 2012 GRAND CHEROKEE OVERLAND; ATTN: TAJ SULTAN. *SMD THE CONSUMER STATED ON OCCASION, HE WOULD BRAKE AND ACCELERATE SIMULTANEOUSLY TO AVOID ROLLING BACKWARDS. HE SOON DISCOVERED, WHILE DOING SO, WITH THE JEEP, IT WOULD CREEP A FEW FEET INTO THE INTERSECTION, AND THERE WOULD BE NO ACCELERATION FOR ABOUT FIVE SECONDS.

Jul 21, 2014

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE SURGED FORWARD ABNORMALLY WHEN FIRST STARTED. THE FAILURE WOULD ALSO OCCUR WHILE THE VEHICLE WAS ENGAGED IN PARK. THE CONTACT STATED THAT THE ANTI-LOCK BRAKING SYSTEM AND THE FOUR WHEEL DRIVE WARNING LIGHTS ILLUMINATED WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES AND THE MANUFACTURER SENT SEVERAL ENGINEERS TO FURTHER INSPECT THE FAILURE. THE MANUFACTURER WAS NOT ABLE TO DETERMINE WHAT CAUSED THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 40 AND THE CURRENT MILEAGE WAS 2,000. THE CONSUMER STATED HIS FOOT WAS ON THE BRAKE, WHEN THE VEHICLE LURCHED FORWARD. UPDATED 01/07/13

Dec 07, 2012

STEERING,POWER TRAIN,ENGINE

1 complaint

Year: 2012 Make/Model: Jeep Grand Cherokee 5.7 L V8, 4WD Mileage: ~140,000 miles Date of Incident: [Insert date] Location: McKinney, Texas (near U.S. 75 exit) Description of the Safety Issue: While driving normally, the Service 4WD System warning illuminated. Seconds later, the lightning-bolt symbol (Electronic Throttle Control) appeared, and the engine stalled abruptly without warning. All power steering and power-brake assist were lost while the transmission was still in Drive. The vehicle rolled backward on a slight grade as if in neutral. Attempts to restart the vehicle failed. Even CarMax technicians, at whose lot the vehicle came to rest, were unable to start it. A strong hot/burning electrical odor was present immediately after shutdown. This indicates a possible overheating or shorting event in the electrical or fuel-relay system (TIPM or throttle-body circuit). Had this failure occurred on U.S. 75 at highway speed (80–85 mph), I would have lost steering assist and braking ability in heavy traffic — a situation that could have led to a severe collision or injury. I respectfully request that NHTSA review this case as a potential recurrence or expansion of the existing recall group. The combination of a sudden stall, complete loss of control systems, no-restart condition, and electrical-burn odor constitutes a serious and ongoing safety defect that endangers vehicle occupants and others on the roadway. Supporting Information: – CarMax technicians confirmed the vehicle would not restart. – Recent maintenance included new fuel pump, injectors, hoses, and cooling-system components (~$10 K). – Warning lights: “Service 4WD System” and “Electronic Throttle Control (lightning-bolt)” appeared immediately before stall.

Oct 29, 2025

ELECTRICAL SYSTEM,WHEELS,ENGINE

1 complaint

I have 2 issues with this vehicle issue#1 the tire pressure sensor acts up on the front driver side tire pressure goes down to the low 20s then when driving it goes up to 43 and then back down to the 20s , the other is that I was driving from Pennsylvania to New York and the car stalled in New Jersey with no warning I was at the far left side of the highway and came close to getting rear ended twice real bad (my girlfriend who was and is pregnant) was on the passenger seat was hysterically crying because of how close we came to having an accident that would’ve cost us our lives , the car took 5 minutes to start again and we were escorted to safety by tow company that saw us through the cameras they have on the bridges very thankful to them escorting us cause we surely would have died that night

Aug 11, 2025

SERVICE BRAKES, HYDRAULIC,POWER TRAIN,VEHICLE SPEED CONTROL

1 complaint

The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving 40 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact stated that the RPM fluctuated before the transmission slammed into gear. The contact stated that the ABS warning light and another unknown warning light were illuminated. The vehicle was towed to an independent mechanic and was diagnosed with transmission failure, and a failure with the accelerator pedal. The accelerator pedal was replaced, and other unknown parts were replaced on the transmission. The contact stated that the failure persisted. The contact stated that on a separate occasion, while driving 30 MPH, the brake pedal was depressed but failed to stop the vehicle immediately and the vehicle stalled. After several attempts, the vehicle was able to restart. The vehicle was towed back to an independent mechanic, and it was diagnosed that the throttle had failed and needed to be replaced, and the accelerator pedal also needed to be replaced. The vehicle was repaired. The contact stated that the failure persisted. The contact stated that recently the vehicle failed to exceed 40 MPH while driving. The contact stated that the check engine warning light and ABS system warning light were illuminated. The vehicle was not diagnosed or repaired after the most recent failure. The manufacturer was notified of the failure but denied assistance in covering the cost of the repair. The failure mileage was approximately 87,000.

Jun 11, 2025

ELECTRICAL SYSTEM,AIR BAGS,VEHICLE SPEED CONTROL

1 complaint

clockspring malfunction causing horn, cruise control, and air bag not functioning

Jul 08, 2024

SUSPENSION,POWER TRAIN,FUEL/PROPULSION SYSTEM

1 complaint

Estaba manejando a 35 millas y de repentes la jeep comenzó a perder fuerza y se apagó, tuve que durar como 30 minutos para que pudiera prender, porque cuando la encendía temblaba y los frenos frenos y el guía se ponían duro.

Nov 09, 2023

ENGINE AND ENGINE COOLING,SEAT BELTS

1 complaint

My vehicle stalls a lot when driving. At first i thought it was an issue with the tire alignment but i was told by a mechanic that i had good alignment. My car stalls and shakes a lot while speeding up in the highway. I honestly feel unsafe at this point because its gotten worse in a short amount of time. My seatbelts are lose and useless. I love my car but i may change it for a safer option. It is definitely dangerous to go anywhere but it is my only car i have.

Sep 27, 2023

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,VISIBILITY/WIPER

1 complaint

We were about an hour away from home (in the mountains) and our Jeep had been running fine. We had stopped for a while and when we got back to our Jeep and started it, just about every warning light on the dash board came on and wouldn’t go off (the brake light, check engine, airbag, ABS, etc.) The middle of the dash was also flashing different messages…”service park assist and service power steering”. We started to drive and the car was jerking really hard while it was shifting gears. We think it was getting stuck in a high gear because it would hardly drive after we stopped at a stoplights. We turned our hazards on and just tried to make it to an auto parts shop. Our windshield wipers were automatically coming on and the speedometer and RPM needle were both going up and down really quickly. We spent just shy of two long months without our Jeep while it was in the shop. The mechanic ultimately replaced the clock spring and the TPIM. Meanwhile, I joined a Jeep Grand Cherokee Facebook group and it seems like this is a pretty common issue in Jeep Grand Cherokees. It was a costly repair and was very difficult for us to go without our second car for two months. I really feel like this issue needs to be addressed by Jeep.

Aug 23, 2023

ENGINE,STRUCTURE

1 complaint

The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the dashboard was wrinkled. The contact stated that while driving at an undisclosed speed and making a turn, the check engine warning light illuminated. The vehicle was taken to the local dealer, where it was determined that the dashboard needed to be replaced. The vehicle was not repaired. The manufacturer was contacted. The approximate failure mileage was 68,000.

Aug 17, 2023

EXTERIOR LIGHTING,VEHICLE SPEED CONTROL,VISIBILITY/WIPER

1 complaint

I was driving and the battery light came on with a chime, within seconds the car smelled hot, the air conditioning went out, road hazard lights on dash indicating flat tire came on, windshield wipers were going on and off at different speeds and windows were opening and closing and then did not work at all. I got the car into the driveway as I was en route to our home. As I got car to the driveway I lost all power. I had the same thing happen in 2019 - Report # 11255268. I do not know where to go to get the vehicle repaired or it the old recall will apply to this problem once again. Should I have the car towed to a dealer? I have my own private mechanic that addressed the problem in 2019. Please contact me asap. I don't know what the plan of action should be. Can I bring it to my own mechanic or does it need to go to a dealer. Please call or send me an e mail as soon as possible as I am without a vehicle. My number is [XXX] or e mail me at [XXX]. OR [XXX]. or use both e mails. Thank you! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

May 22, 2023

ELECTRICAL SYSTEM,FIRERELATED

1 complaint

The contact owned a 2012 Jeep Grand Cherokee. The contact stated that while idled, her husband released the brake pedal to accelerate when the vehicle rear-ended another vehicle. The air bags failed to deploy. The contact’s husband pulled the vehicle off the road and turned off the vehicle when the electrical started to malfunction. The contact stated that the doors were inadvertently locked while her husband was inside the vehicle. The contact then stated that the doors failed to unlock. The local authorities were notified of the failure and were able to remove the contact’s husband from the vehicle as the contact started to notice smoke at the hood of the vehicle. The contact then stated that the vehicle caught fire and disintegrated into flames. No injuries were sustained. No medical attention was required. A police report was filed. The fire department was notified, and the fire was extinguished. The vehicle was towed to a collision lot and deemed a total loss by the insurance company. The dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 55,000.

Apr 25, 2023

Crash: 1

Fire: 1

POWER TRAIN,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE

1 complaint

My 2012 jeep SRT8 will be driving n jerking and feels unsafe think gotta be a n23 transfer case or final drive ordeal they have with different year not my year but should be and I don't feel safe at all n I paid a lot of money for this premium vehicle and getting run around and serv 4wd and traction control off n fcw off pops up after few minutes all at same time got transfer case control module coming in mail hopefully it works but if not it's gotta b update or flash transmission update but it'll literally be surging and when slowing down it'll fell like it's getting shift in wrong gear it's crazy

Dec 22, 2022

AIR BAGS,VEHICLE SPEED CONTROL,SERVICE BRAKES

1 complaint

The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while driving approximately 55 mph when traffic began to back up. When the contact was attempting to get into the left lane, the vehicle's ahead suddenly stopped. The contact depressed the brake pedal, however, the vehicle suddenly accelerated forward causing them to rear-end the vehicle in front. The air bags did not deploy. There was damage to the vehicle in front where their entire rear end was crushed inward. The contact's vehicle was towed. A police report was filed. There were no injuries. There was no medical attention needed. The dealer was not contacted. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 131,000.

Apr 26, 2022

Crash: 1

FUEL SYSTEM, OTHER,ELECTRICAL SYSTEM

1 complaint

The contact owns a 2012 Jeep Grand Cherokee. The contact that while starting the vehicle, there was an abnormal clicking sound coming from the vehicle. The contact stated that the vehicle lost power and would not immediately restart. The vehicle restarted after waiting for a while. No warning light was illuminated. The contact stated that the failure recurred several times. The contact then received notification of NHTSA Campaign Number: 19V813000 (Electrical System) which he associated with the failure. The local dealer was contacted but was unable to schedule the recall repair due to the parts not being available. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000. (Recall Related Incident) TS

Oct 26, 2021

EQUIPMENT,UNKNOWN OR OTHER,AIR BAGS

1 complaint

TO WHOM IT MAY CONCERN, I AM WRITING THIS LETTER IN REGARDS TO MY PREVIOUS VEHICLE THAT WAS INVOLVED IN A ACCIDENT. THIS VEHICLE HAD NO WORK DONE, MEANING THE RECALLS ON IT WERE NEVER DONE.AND FOR THAT REASON, I HOLD THE MANUFACTURER RESPONSIBLE FOR NOT MAKING SURE THE PREVIOUS IWNERS/DEALERS ARE HELD ACCOUNTABLE FOR THEIR ACTIONS. THERE WERE A TOTAL OF 10 RECALLS ON THIS VEHICLE STARTING FROM 9-26-2011 TO 11-14-2019. AND FOR THAT FAILURE, IT LEAD TO AN ALMOST FATAL ACCIDENT OF MY LIVED ONE. I HAVE ALL THE NECESSARY PAPERWORK CONCERNING THIS MATTER.

May 03, 2021

Crash: 1

Injuries: 1

SERVICE BRAKES,FUEL/PROPULSION SYSTEM

1 complaint

I'VE BEEN WAITING WELL OVER A YEAR, NAMES ON A 'LIST' AT VARIOUS DEALERSHIPS FOR BOTH RECALLS, SPECIFICALLY THE FUEL PUMP. MANUFACTURER RECALL NUMBERV62 NHTSA RECALL NUMBER19V-813

Mar 26, 2021

POWER TRAIN,UNKNOWN OR OTHER

1 complaint

MY CAR BEGAN SHUDDERING, THE DEAL OF DRIVING A BOAT ALMOST, FEELING LIKE THE TRANSMISSION IS IN A LOWER GEAR BUT NOT AS ROUGH. THE DEALER PREFORMED RECALL REPAIR FSA 14M02TSB 16-0129 TODAY IN DENTON. I DROVE HOME THE 35 MI. AND, ALTHOUGH IMPROVED STILL FELT THE SAME. MY BOYFRIEND RESEARCHED OTHER BULLETINS AND RECALLS. THEN JACKED THE CAR UP AND SAW A LEAK RELATING TO 14M01TSB. I CALLED BUT WAS TOLD SINCE I HAVE 127798 MI AND IT HAS BEEN MORE THAN 10 HRS, THIS NO LONGER APPLIES. THERE WAS NO WARNING OR CODED RELATED TO THESE ISSUES AND I FEEL THAT THESE 2 ISSUES ARE RELATED TO EACH OTHER AND 1401TSB SHOULD BE EXTENDED TO ACCOMMODATE CUSTOMERS WHO HAVE THIS ISSUE BUT WEREN'T AWARE AS DIAGNOSTICS DO NOT SHOW THERE IS A PROBLEM AND THE LEAK IS NOT SEVERE ENOUGH TO NOTICE DRIVEWAY SPOTS. THE ONLY CODE OF MY CAR IS AN OXYGEN SENSOR CODE THAT SHOWED UP AFTER THE DEALER REPAIR TODAY. I HAVE SEEN MANY PEOPLE WHO HAS THIS EXACT SAME ISSUE THEREFORE IT IS AN ONGOING PROBLEM THAT JEEP MANUFACTURERS ARE FULLY AWARE OF. I REQUEST THAT THE PREVIOUS 14M01 BE EXTENDED TO COVER ALL PARTS, REPAIRS AND LABOR RELATED TO THIS ISSUES FOR THESE VEHICLE OWNERS. I AM JUST OUTSIDE THE COVERAGE OF THIS BULLETIN AND HAD MY BOYFRIEND NOT JACKED UP THE VEHICLE AND CHECKED HIMSELF AFTER RESEARCHING THE BULLETINS, WE WOULD STILL BE UNAWARE OF THE ACTUAL PROBLEM. I, AND OTHER OWNERS NEED THE PROBLEMS ADDRESS IN BULLETIN 14M01 REMEDIED BY WARRANTY EXTENSION OR OTHER SATISFACTORY MEANS TO COVER A PROBLEM THAT THE MANUFACTURER IS FULLY AWARE OF.

Mar 24, 2021

ELECTRICAL SYSTEM,LANE DEPARTURE,BACK OVER PREVENTION

1 complaint

I WAS DRIVING DOWN THE ROAD AND ALL OF A SUDDEN ALL THE LIGHTS ON THE DASH LIT UP AND THEN THE VEHICLE COMPLETELY SHUT DOWN, WITH NO POWER. THIS HAPPENED WHILE I WAS DRIVING, SO THANK GOD IT HAPPEN LATE WHEN THERE WAS NO TRAFFIC. I IMMEDIATELY SMELLED ELECTRICAL BURNING AND THERE WAS ABSOLUTELY NO POWER TO THE VEHICLE. I HAD TO HAVE THE VEHICLE TOWED TO THE DEALERSHIP. THE DEALERSHIP DETERMINED THAT THE ALTERNATOR BURNED UP AND DAMAGED THE BATTERY. THIS EXACT ISSUE IS RECALL T36 BUT JEEP STATES THAT THAT RECALL DOES NOT APPLY TO MY VEHICLE BECAUSE I HAVE A 220AMP ALTERNATOR. OBVIOUSLY, IF MY VEHICLE EXPERIENCED THE EXACT SAME SYMPTOM THAT THE T36 RECALL IS FOR, THE 220AMP ALTERNATOR IS ALSO AFFECTED. THE INITIAL REPAIR COST ME $1500. A MONTH LATER I HAD TO HAVE ANOTHER REPAIR FOR $3000, DUE TO ELECTRICAL ISSUES, WHERE THE PARKING ASSIST AND BLIND SPOT ASSIST MODULES WENT OUT, ALONG WITH A HEADLAMP MOTOR ASSEMBLY. IT HAS BEEN 3 MONTHS SINCE THAT REPAIR AND NOW I HAVE MORE ELECTRICAL ISSUES. THE CHECK ENGINE LIGHT HAS COME ON AGAIN AND I GET A SERVICE 4WD SYSTEM, THE HEAT IS INTERMITTENT, AND MY TEMP GAUGE DOESN'T MOVE. I HAVE BEEN EMAILING BACK AND FORTH WITH JEEP CUSTOMER CARE BUT THEY JUST KEEP SAYING THAT THE T36 ALTERNATOR ISSUE DOESN'T APPLY TO MY VEHICLE.

Jan 08, 2021

SUSPENSION,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

1 complaint

RADIO NOT WORKING AT ALL SOMETIMES OR DELAYED. VOLUME NOT WORKING OR DELAYED BACK UP CAMERA NOT WORKING OR DELAYED AIR SUSPENSION NOT WORKING AT ALL.

Dec 07, 2020

STEERING,SERVICE BRAKES,FUEL/PROPULSION SYSTEM

1 complaint

I HAVE BEEN HAVING MY CAR RANDOMLY SHUT OFF WHILE IN DRIVE FOR OVER A YEAR. I'M SCARED OF DRIVING MY OWN CAR. IT HAS HAPPENED TO ME WELL OVER 25 TIMES. I'VE ASKED THE CONNECTICUT DEALERSHIPS (WETMORE'S AND NORTHWEST HILLS) ABOUT THIS MULTIPLE TIMES AND AS OF TODAY THEY SAY THERE IS NO FIX AND THEY CAN'T DO ANYTHING BECAUSE THERE IS NO FIX FOR THE RECALL. IT HAPPENS WHEN I'M DRIVING AND BRAKING AND TURNING LEFT, SUCH AS TURNING LEFT OFF A RAMP OR GOING DOWN A HILL AND SLOWING TO TURN LEFT OR SLOWING ON A BIG HILL AT A STOP LIGHT. THE CAR COMPLETELY STOPS. THE BRAKES STOP WORKING AND POWER STEERING IS LOST. THEN I HAVE TO PUT IT IN PARK AND WHEN I PRESS START IT RESTARTS. BUT THIS IS DANGEROUS. I ALSO HAVE A SPECIAL WARRANTY I PAID FOR AND BECAUSE THERE IS A RECALL THE DEALERSHIP SAID MY WARRANTY THAT I PAID $4K FOR IS USELESS BECAUSE OF THE RECALL. DOES SOMEONE HAVE TO DIE FOR THIS TO MATTER?

Dec 07, 2020

SUSPENSION,POWER TRAIN,SEATS

1 complaint

4X4 ACTIVATE ALWAYS IN CITY STREET. SEAT BOTH FRONT VINIL BROKE, FLUID WATER ON THE ROOF BACK WHEN RAININ . SISTEM HIDRAULIC DONT LOWER THE JEEP. DIFICULT TO STARTER.

Aug 29, 2020

SERVICE BRAKES, HYDRAULIC,FUEL SYSTEM, GASOLINE,SERVICE BRAKES

1 complaint

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, SHE FELT A VIBRATION UNDER THE FRONT DRIVER'S SEAT. THE CONTACT STATED WHILE DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE WHILE THE RPM REVVED. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO HER RESIDENCE. THE CONTACT STATED THAT THE FAILURES WERE EXPERIENCED 3 TIMES. THE CONTACT ALSO STATED THAT ON SEVERAL OCCASIONS THE VEHICLE FAILED TO START, WITH AN ABNORMAL FUEL ODOR. THE VEHICLE WAS TAKEN TO VIVA DODGE CHRYSLER JEEP RAM LOCATED AT 8434 GATEWAY BLVD E, EL PASO, TX 79907, (915) 834-6300, WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000.

Jul 31, 2020

EXTERIOR LIGHTING,VISIBILITY/WIPER

1 complaint

WHEN TURNING ON THE RIGHT FRONT TURN SIGNAL MY EMERGENCY FLASHERS COME ON INSTEAD OF THE TURN SIGNAL. FOG LIGHTS DOESN'T WORK AT ALL. WIND SHIELD WIPERS COME ON RANDOMLY WHETHER IT IS RAINING OR NOT. THESE ALL HAPPEN WHEN DRIVING THE VEHICLE. SOMETIMES THE VEHICLE WILL TURN OFF RIGHT AFTER STARTING. I HAVE TO RE-START.

Jul 17, 2020

VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM

1 complaint

THERE'S A EECALL FOR THE FUEL PUMP, THAT MAY CAUSE MY JEEP TO STOP ALL OF A SUDDEN WHEN DRIVING IT. THE RECALL HAS YET TO HAVE AN ANSWER AS TO WHEN IT WILL GET FIXED. I DON'T WANT MY CAR TO STALL AS UM DRIVING AND CAUSE AN ACCIDENT, THE SAFETY OF MY CHILDREN IS AT RISK. NEED THIS TO BE FIXED ASAP.

Mar 24, 2020

ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE

1 complaint

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING 75 MPH, THE FORWARD COLLISION SENSOR BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO ST CHARLES CHRYSLER DODGE JEEP RAM DEALER, (1611 E MAIN ST, ST. CHARLES, IL 60174) AND WAS DIAGNOSED THAT THE FORWARD COLLISION SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED. THE CONTACT WAS INFORMED THAT THE ISSUE WAS DUE TO NORMAL WEAR AND TEAR. THERE WAS NO ADDITIONAL ASSISTANCE PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

Feb 27, 2020

FUEL SYSTEM, OTHER,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

1 complaint

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE FUEL PUMP BECAME INOPERABLE DUE TO SILICONE CONTAMINATION. THE CONTACT STATED THAT THE VEHICLE WAS INOPERABLE. STEVENS CREEK CHRYSLER JEEP DODGE RAM LOCATED AT 4100 STEVENS CREEK BLVD, SAN JOSE, CA 95129 (408) 248-1800, WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE PART TO FIX THE VEHICLE WAS ON BACK ORDER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. *BF*JB

Jan 23, 2020

VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

MY GRAND CHEROKEE HAS STALLED SEVERAL DOZEN TIMES OVER THE PAST FEW YEARS AND THE DEALER CAN'T FIX IT. THE CAR STALLS WHEN SLOWING TO A STOP OR TURNING THROUGH AN INTERSECTION BUT WE CAN'T DUPLICATE THE PROBLEM AT THE SERVICE CENTER. THE DEALER KEPT THE CAR FOR NEARLY A MONTH TRYING TO DUPLICATE THE PROBLEM BUT COULD NOT, BUT I HAVE KEPT RECORDS OVER THE PAST YEAR OF ALL STALLS AND THE CONDITIONS AND THE ONLY CONDITION THAT REMAINS CONSTANT IS THAT I AM QUICKLY BRAKING FROM 40 MPH OR FASTER OR I AM BRAKING WHILE TURNING. INITIALLY IT ONLY OCCURRED WHILE TURNING LEFT, BUT NOW IT OCCURS WHILE TURNING RIGHT AND WHILE BRAKING QUICKLY WHILE GOING STRAIGHT. I HAVE BEEN IN SEVERAL NEAR MISSES DUE TO LOSING POWER STEERING AND BRAKES AND I AM TO THE POINT TO WHERE I CAN'T ALLOW ANYONE BUT ME TO DRIVE THE CAR DUE TO THE SAFETY FACTOR. TWICE I ALMOST HIT A CAR WHILE TURNING AND ONCE A BIG RIG ALMOST HIT ME IN THE SIDE AS THE CAR STALLED MID-INTERSECTION OF A SIX LANE HIGHWAY. THE CAR IS STILL UNDER CHRYSLER'S WARRANTY, AND AS NOTED, THE DEALER HAS TRIED TO FIX THE PROBLEM, BUT HAS FAILED TIME AFTER TIME. THE PROBLEM HAS OCCURRED DOZENS OF TIMES BUT THE LATEST TIME WAS TODAY, AT WHICH POINT I DECIDED TO SUBMIT THIS COMPLAINT. ALTHOUGH I CAN'T DUPLICATE THE PROBLEM ON DEMAND, THERE ARE 3LOCATIONS WHERE IT MOST OFTEN OCCURS, AND IT MOST OFTEN OCCURS IN THE MORNING. THE FIRST LOCATION IS ABOUT 2.5 MILES FROM MY HOUSE, AND THE OTHER TWO ARE 5 MILES EACH FROM MY HOUSE. TWO OF THE THREE LOCATIONS ARE AT INTERSECTIONS WITH RED LIGHTS, WHILE THE THIRD IS SIMPLY THE LOCATION OF WHERE I WORK WHERE IT HAS STALLED MULTIPLE TIMES WHILE JUST TURNING INTO THE DRIVEWAY. IT ALSO HAS STALLED SEVERAL TIMES WHILE COMING HOME OR JUST DRIVING AROUND OR ON VACATION. DEALER HAS REPLACED FUEL PUMP RELAY, WIRING, AND SOME EMISSION CONTROL PARTS.

Jan 07, 2020

STEERING,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

1 complaint

MY JEEP ALL OF A SUDDEN STALLED RIGHT BEFORE A SHARP CORNER CAUSING PANIC AND LOSS OF CONTROL OF THE VEHICLE. MY FAMILY IS SCARRED AND MY WIFE DOES NOT TRUST DRIVING THE VEHICLE ESPECIALLY AFTER NOT EVEN A WEEK LATER WE RECEIVED A RECALL LETTER STATING VEHICLE CAN STALL BUT THERE'S NO SOLUTION!!!! WHEN THE JEEP STALLED I DROVE INTO A DITCH UNABLE TO OVER POWER THE ALL OF A SUDDEN TIGHT STEERING AND NOW I HAVE SUSPENSION PROBLEMS!

Jan 01, 2020

Crash: 1

STEERING,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

1 complaint

WHILE SLOWING DOWN TO MAKE SHARP TURNS THE VEHICLE WILL SPONTANEOUSLY SHUT OFF CAUSING THE POWER STEERING AND BREAKING TO NOT WORK. THERE ARE NO ERROR CODES THAT COME UP AND THE RADIO AND AIR/HEAT CONTINUE TO WORK. THE ONLY REASON YOU KNOW THE CAR SHUT OFF IS BECAUSE THE BREAKS AND POWER STEERING WON'T WORK. THIS HAS HAPPENED MULTIPLE TIMES BUT YOU CAN NEVER RECREATE THE PROBLEM ON CUE. IT JUST HAPPENS RANDOMLY WITHOUT WARNING. THIS HAS HAPPENED BOTH COMING OFF THE HIGHWAY RAMP AROUND A TURN AND ON A NORMAL BACK ROAD STREET GOING AROUND A TURN. THE LAST TIME THIS HAPPENED WAS 11-13-2019

Nov 15, 2019

UNKNOWN OR OTHER,SERVICE BRAKES

1 complaint

IT WAS RAINING I HAD TO START BREAKING WAS GETTING CLOSE TO A RED LIGHT, COULD NOT STOP AND CRASHED INTO ANOTHER CAR AND TOTALED MINE AND INJURED ME.

Oct 27, 2019

Crash: 1

Injuries: 1

ELECTRICAL SYSTEM,SEAT BELTS,FUEL/PROPULSION SYSTEM

1 complaint

THERE HAS BEEN A SPORADIC ISSUE WHEN TRYING TO START MY VEHICLE WHERE IT'LL MAKE AN ATTEMPT TO TURN OVER AND GET STARTED BUT IT'S GETTING STUCK AS IF IT'S MAYBE NOT CATCHING THE CORRECT AMOUNT OF FUEL. I'VE ALSO EXPERIENCED SEAT BELT ISSUES WITH MY SEAT BELT LIGHT ON AND BEEPING AS IF IT'S NOT ON BUT IT WOULD ALREADY BE PROPERLY BUCKLED IN. I ALSO HAD AN ISSUE WITH MY ENGINE COOLING SYSTEM THAT WAS CAUSE SOME SORT OF LEAK

Oct 20, 2019

VEHICLE SPEED CONTROL,SERVICE BRAKES,ENGINE

1 complaint

I WAS PULLING INTO A PARKING SPOT AND TRANSITIONING THE VEHICLE TO PARK WHEN THE VEHICLE ACCELERATED. I HAD MY FOOT PRESSED FIRMLY ON THE BRAKE BUT IT DID NOT STOP AND IT WENT UP AND OVER A PARKING BARRIER INTO ANOTHER PARKED VEHICLE.

Oct 07, 2019

Crash: 1

POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER

1 complaint

HAVING ISSUES WITH GEAR SHIFTING AND THE MAJOR COMPLAINT IS THE VEHICLE COMPLETELY SHUTS DOWN WITHOUT WARNING AND I HAVE HAD VEHICLE IN MULTIPLE TIMES FOR THE SAME ISSUE AND NO ANSWERS. THIS HAPPENS AS VEHICLE IS MOVING AND YOU HAVE TO PULL OVER WITH NO POWER NO STEERING NOTHING. SCARY DEAL. THIS HAS BEEN GOING ON FOR YEARS

Sep 04, 2019

AIR BAGS,SERVICE BRAKES,FUEL/PROPULSION SYSTEM

1 complaint

JEEP TURNS OFF AND WON'T TURN ON FOR HOURS THEN IT TRUED ON

Jul 28, 2019

ELECTRICAL SYSTEM,AIR BAGS,ENGINE

1 complaint

VEHICLE STRUGGLES TO START WHEN STARTER BUTTON ENGAGED.

Jul 02, 2019

STEERING,WHEELS,ENGINE

1 complaint

MY VEHICLE HAS DECIDED TO START BOGGING AROUND 35MPH. IT HAS CONTINUALLY DONE THIS FOR A WEEK AND HAS DECIDED TO START DRIVING HORRIBLE. IT DOES NOT DRIVE LIKE IT HAS BEEN. WE ARE GOING TO CHECK WHAT THE PROBLEM MIGHT BE SUNDAY (7/7/2019) AND ATTEMPT TO FIX. MY JEEP IS NO LONGER COVERED UNDER WARRANTY.

Jun 28, 2019

SUSPENSION,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

ELECTRICAL STABILITY CONTROL DOES NOT WORK PROPERLY IT SWAYS FROM AND REAR. MAINLY WHEN IT RAINS. ELECTRICAL SYSTEM A PROBLEM BETWEEN SIGNAL LIGHTS AND THE RADIO, WHEN THE SIGNALS ARE USE THE RADIO GOES OFF??? LIFT SUSPENSION SYSTEM OPERATE BY ITSELF, UP AND DOWN ON HIS OWN, AND THAT PROBLEM PREVENTS FOR THE SUV TO BE ALIGNED; ALSO THERE IS A SHAKING ON STEERING WHEEL WHEN ABOVE 55MPH. I DON?T KNOW IF THIS UNIT WAS TAKEN FOR SERVICE ON ANY OTHER SUBJECT LIKE; AIR BAGS, STEERING COMPONENTS, FRONT SUSPENSION OR ANY OTHER CAMPAIGN OF RECALLS. I?M THE THIRD OWNER AND HAVE TO FIND OUT THE HARD WAY. SINCERELY [XXX] USA. RETIRED INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR

Jun 27, 2019

SUSPENSION,POWER TRAIN

1 complaint

DRIVING FROM THE GAS STATION TO THE HIGHWAY WHEN THE REAR AIR SUSPENSION FAILED TO SHUT OFF AND OVERINFLATED CAUSING THE FORWARD MOUNTS ON THE REAR SUBFRAME TO BE RIPPED OUT OF THE BODY OF THE CAR WHICH CAUSE THE SUBFRAME TO CRASH INTO THE EXHAUST, TRANSFER CASE, AND DRIVE SHAFT WHICH IMMOBILIZED THE VEHICLE. NO INJURIES OCCURRED LUCKILY AS THE VEHICLE HAD NOT MADE IT TO THE HIGHWAY WHEN THE FAILURE OCCURRED.

May 22, 2019

ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM

1 complaint

WHILE IN MOTION AT ANY RATE OF SPEED, VEHICLE WILL LOOSE POWER TO ACCELERATE (ALL INTERNAL ELECTRONICS ARE STILL ACTIVE, HOWEVER, THE VEHICLE STALLS). THIS HAS HAPPENED MULTIPLE TIMES RESULTING IN NEAR CRASHES DUE TO INABILITY TO ACCELERATE TO PULL OVER. FUEL PUMP REPLACED RECENTLY IN 2018, INCLUDING A TRANSMISSION FLUID CHANGE. MULTIPLE CODES ARE BEING THROWN WHICH ARE BROAD SPECTRUM AND UNABLE TO BE DETERMINED. I OWN THIS VEHICLE AND REQUIRE IT FOR WORK TRANSPORTATION, INCLUDING THE TRANSPORTATION OF CHILDREN. I AM TERRIFIED THAT IT WILL HAPPEN AGAIN AND I CANNOT GET OVER IN TIME TO AVOID BEING REAR ENDED OR WORSE. THE DATE SELECTED BELOW IS THE FIRST TIME THIS INCIDENT HAS OCCURRED AND CONTINUES TO HAPPEN MORE THAN TWICE A WEEK

Apr 27, 2019

STEERING,ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM

1 complaint

WE LOADED UP TO GO TO THE DESERT (CLEAR SUMMER DAY WITH TEMPERATURES NEAR 80 DEGREES FAHRENHEIT), STOPPED TO GET GAS AND ICE (JEEP WAS RUNNING THE ENTIRE TIME) AND ONCE WE GOT ON THE WAY THERE, THE BATTERY LIGHT CAME ON, THEN AN ODD SOUND WAS HEARD THEN WHITISH ELECTRICAL SMELLING SMOKE STARTED POURING OUT OF THE ENGINE COMPARTMENT, THIS HAPPENED WITHIN 8 - 10 SECONDS TOTAL). I GRABBED MY EXTINGUISHER AND POPPED THE HOOD AND SAW THAT THE SMOKE APPEARED TO BE COMING FROM AROUND THE ALTERNATOR AND STEAM WAS EVERYWHERE. I ALSO NOTICED THAT THE MOTOR WAS OVERHEATED (BUT NO TEMPERATURE LIGHT AND NO FANS WERE TURNING). WE TURNED AROUND AND MADE IT THE 3 BLOCKS BACK TO THE HOUSE WHEN THE JEEP DIED AND WITHOUT POWER STEERING AND BRAKES WE ALMOST COLLIDED WITH A PARKED CAR. WE PARKED IT IN THE MIDDLE OF THE STREET TO COOL OFF AND TO OBTAIN ASSISTANCE TO PUSH IT INTO MY GARAGE. IT WAS FOUND THAT MY ALTERNATOR HAD A DIODE THAT SHORTED TO GROUND. PLEASE ACTUALLY READ THE FOLLOWING: THERE ARE AT LEAST 38 OTHER COMPLAINTS CONCERNING THE SAME CHAIN OF EVENTS ON NHTSA WEBSITE. ALT SHORTS, DESTROYS THE BATTERY, AND TIPM/PCM. FCA REFUSES TO EXPAND 1 OF 3 OPEN RECALLS TO INCLUDE MY MAKE/MODEL AND MANY OTHERS. NHTSA REFUSES TO ACTUALLY HOLD JEEP/FCA ACCOUNTABLE. CHECK P60-14V634 (ALTERNATOR HAD BAD DIODES AND SHORTED TO GROUND) EXPANDED MULTIPLE TIMES, T36-17V435 (ALTERNATOR HAD BAD DIODES AND SHORTED TO GROUND)EXPANDED MULTIPLE TIMES, T75-17V741 (ALTERNATOR HAD BAD DIODES AND SHORTED TO GROUND). THE DATA IN NHTSA DATA SHOWS THAT FROM YEARS 2007 TO 2018, FCA US, LLC MODELS BADGED 2012 HAD THE HIGHEST PERCENT OF TOTAL RECALLS OF ANY YEAR OWNING 18% OF THE 24,053,941 TOTAL RECALLS FCA FAMILY HAD. HOW DOES THIS NOT FLAG THE NHTSA TO FIGHT FOR US? THE NHTSA FINED FCA 120,000,000 FOR THEIR ADDMITTED UNEFECTUAL RECALL PROCESS. I HAVE SO MUCH MORE DATA. SAD.

Apr 02, 2019

ELECTRICAL SYSTEM,SEATS,UNKNOWN OR OTHER

1 complaint

ALTERNATOR FAILED DUE TO RECALL. I WAS NOT NOTIFIED OF THIS UNTIL AFTER HAVING FAILED AND NEEDING TO BE TOWED AFTER BEING STRANDED ON THE SIDE OF THE ROAD IN THE MIDDLE OF THE NIGHT. ALL THE CARS FUNCTIONS HAD COMPLETELY FAILED. THE CAR WAS UNABLE TO BE MOVED TO A SAFE PLACE, DOORS WERE LOCKED, LEAVING MY DOGS LOCKED AND GATED INTO THE CARGO AREA UNTIL LOWING ASSISTANCE ARRIVED. SINCE THE ALTERNATOR WAS FIXED I HAVE HAD MULTIPLE VISITS TO THE DEALERSHIP FOR REPLACEMENT OF BATTERY, JEEP FAILING TWO MORE TIMES WHILE DRIVING DOWN THE ROAD, NEEDING ADDITIONAL TOWING ASSISTANCE. MULTIPLE ELECTRICAL MALFUNCTIONS CONTINUE TO OCCUR, INCLUDING: FORWARD COLLISION WARNING, "BRAKE WARNING FLASHING FOR NO APPARENT REASON. THE PASSENGER SIDE HEAT FAILED NEEDING TO BE REPLACED. ALL OF THE SEAT HEATERS WITHIN THE VEHICLE HAVE FAILED NEEDING TO BE REPLACED. MOST RECENTLY THE DRIVERS SEAT MOVE FORWARD FUNCTION HAS STOPPED WORKING, MAKE THE VEHICLE DIFFICULT AND UNSAFE TO DRIVE AS IT IS NOT AT THE APPROPRIATE DRIVE DISTANCE. CONTACT TO DEALER TO DISCUSS FIXING ISSUES AS THEY ARE ELECTRICAL AND MOST LIKELY DUE TO RECALL OF THE ALTERNATOR. JEEP DEALER DECLINED THAT IT WAS A RELATED ISSUE AND THAT JEEPS ARE KNOWN FOR THESE ISSUES. CAR IS FELT TO BE UNRELIABLE AND UNSAFE TO CONTINUE TO DRIVE AT THIS POINT WITH THE UNKNOWN REASONS AND CAUSES FOR THE RECURRENT MALFUNCTIONS.

Mar 26, 2019

POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE

1 complaint

CAR BEGAN TO SPUTTER AND RISE IN RPMS AND MISSING GEAR GOING INTO NUETRAL AND CAUSING DANGEROUS SITUATIONS IN TRAFFIC RUNS AT 2 RPMS IN IDEAL STANDPOINT NOW CAR IS LEAKING FLUIDS AND SERVICE 4WHEEL DRIVE LIGHTS ON I READ THAT THERE ARE RECALLS FOR THIS ISSUE IN OTHER KEEPS BUT NOT FOR MY VIN NUMBER AND THIS IS A MANUFACTURER PROBLEM

Mar 14, 2019

FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM,ENGINE

1 complaint

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. IN COLD WEATHER, THE ENGINE FAILED TO IMMEDIATELY START. NAPLETON'S ARLINGTON HEIGHTS JEEP (1155 W. DUNDEE RD, ARLINGTON HEIGHTS, IL) WAS NOTIFIED OF THE FAILURE. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER NHTSA CAMPAIGN NUMBER: 15V115000(ELECTRICAL SYSTEM) IN WHICH THE FUEL PUMP RELAY WAS REPLACED. HOWEVER, ONCE THE TEMPERATURES BECAME COLDER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS OFFERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 54,000. *TT *JB

Jan 17, 2019

STEERING,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

1 complaint

VEHICLE LOSES ALL POWER WHEN SLOWING DOWN OR STOPPED. LOSE ABILITY TO STEER. HAVE TO RESTART THE VEHICLE.

Jan 13, 2019

VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,ENGINE

1 complaint

1. JEEP DIES FOR NO REASON WHEN DECELERATING IT HAPPENS AT HIGHWAY SPEEDS WHEN TAKING THE FOOT OF THE GAS IT LAST HAPPENED ON HIGHWAY 1 ON A BIG CURVE, STEERING AND BRAKES LOST POWER ON A CLIFF SIDE ROAD.(SCARED ME AND THE FAMILY 1/2 TO DEATH) IT HAS HAPPENED ON THE DUMBARTON BRIDGE IN COMMUTE TRAFFIC IT ALSO HAPPENS WHEN DECELERATING ON OFF RAMPS OR COASTING TO STOP LIGHTS. YOU NEED TO COMPLETELY STOP THE CAR PUT IT IN PARK AND PRESS ON THE BRAKE TO RESTART IT. THIS IN TRAFFIC IS ALSO DANGEROUS JEEP SAYS 10 THINGS MAY CAUSE IT AND THEY WILL NOT FIX TRY ANY OF THEN BECAUSE THEY CANNOT PINPOINT WHICH ONE IT IS. 2. CRUISE CONTROL SLAMS ON THE BREAKS FOR NO REASON. ANOTHER DANGEROUS PROBLEM NO CARS IN FRONT OF ME, OPEN HIGHWAY, NO OVERHEAD BRIDGES OR GUARD RAILS IN SIGHT AND THE BRAKES SLAM ON.

Oct 26, 2018

POWER TRAIN,EXTERIOR LIGHTING,UNKNOWN OR OTHER

1 complaint

TAKATA RECALL LEATHER ON THE DASHBOARD COMES LOOSE, I'VE TAKEN IT TO JEEP TO REPAIR AND IT HAPPEND AGAIN. THE ADHESIVE DISSOLVES AND MAKES THE LEATHER BUNCH UP. THE FRONT LEFT HEADLIGHT BLINKS FOR A FEW SECONDS EVERY TIME ENGINE STARTS. ENGINE STALLS AND DOESN'T START AT TIMES.

Aug 04, 2018

FUEL SYSTEM, GASOLINE,POWER TRAIN,ELECTRICAL SYSTEM

1 complaint

HELLO, WAS HOPING YOU COULD GUIDE ME. I HAVE BEEN HAVING ISSUES WITH MY JEEP SHUTTING OFF WHILE DRIVING. I COULD BE ON THE FREEWAY AT A LIGHT OR EXITING THE FREEWAY AND IT SHUTS OFF. THIS ISSUE HAS BEEN GOING SINCE THE END OF 2016. I DECIDED TO TAKE IT TO ANOTHER DEALER THEY NOW SAY THEY HAVE FOUND A PROBLEM, BUT NOW JEEP IS SAYING SINCE I AM OVER MY MILES THEY CANNOT COVER THE CHARGES. CAN YOU PLEASE HELP? *TT *TR

Apr 18, 2018

ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,VISIBILITY,EQUIPMENT

1 complaint

2012 JEEP GRAND CHEROKEE. CONSUME WRITES SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS. CONSUMER WOULD ALSO LIKE TPIM REPLACED ALONG WITH ALL VEHICLE RECALLS ASSOCIATED WITH VEHICLE REPAIRED. *LD THE CONSUMER STATED A/C NOT WORKING. *TR

Apr 05, 2018

STEERING,POWER TRAIN,ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE

1 complaint

2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE BOOSTER RECALL REPAIRS. *SMD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *LD THE CONSUMER STATED ON 02/15/2018 THE VEHICLE STALLED WITHOUT WARNING MAKING THE VEHICLE INOPERABLE. THE DEALERSHIPS RESOLUTION WAS REPLACING THE ELECTRO-HYDRUALIC POWER STEERING AND THE AMP ALTERNATOR PER RECALL. *TR

Mar 26, 2018

POWER TRAIN,UNKNOWN OR OTHER,ENGINE

1 complaint

COOLANT ON JEEP WENT TO 245 RED LIGHT WENT ON.WHITE SMOKE WITH BAD SMELL OUT OF THE EXHAUST AND NO HEAT.BURNING SMELL OUTSIDE OF CAR..TOOK THE CAR TO PETBOYS. THEY FILLED IT WITH ANTIFREEZE AND SAID IT COULD BE THE HEAD GASKET ..TOOK IT TO JEEP DEALER RAN TEST SAID IT WAS FINE...4 DAYS LATER WENT TO 245 AGAIN BURNING SMELL AND WHITE SMOKE OUT OF EXHAUST.. FILLED IT WITH ANTIFREEZE AGAIN.DROVE ON HIGHWAY AND LOCAL STREETS...I'M AFRAID THE JEEP WILL GO ON FIRE..PLEASE HELP, ME..THANK YOU

Feb 28, 2018

STRUCTURE,VISIBILITY/WIPER

1 complaint

THE PAINT ALONG THE TOP OF THE CAR WINDSHIELD IS BUBBLING UP, RUSTING, PEELING ACROSS THE TOP OF THE WINDSHIELD LINE. IT CONTINUES PROGRESSIVELY TO GET WORSE ALL ALONG THE TOP OF THE WINDSHIELD. WE HAD A FEW CAR REPAIR CENTERS LOOK AT THE CAR- THEY HAD TO HAVE MULTIPLE PEOPLE COME OUT AND LOOK AT IT BECAUSE THEY HAD NEVER SEEN ANYTHING LIKE IT. THEY SAID THE PAINT WAS EXTREMELY THICK ON THE ROOF AND ALONG THE WINDSHIELD LINE. IT SHOULD NEVER BE THAT THICK. THEY SAID THIS SHOULD BE FIXED IN A MANUFACTURER RECALL AS IT IS A MANUFACTURING DEFECT AND IS PROBABLY AFFECTING OTHER CARS PAINTED AT THE SAME TIMEFRAME AS MINE. THE PAINT ISSUE CONTINUES TO GET WORSE. THE CAR REPAIR ESTIMATORS SAID THE ROOF AND SURROUNDING WINDSHIELD PAINT NEED TO BE REPLACED OR THIS WILL CONTINUE TO CORRODE. THIS CAR HAS NEVER BEEN IN AN ACCIDENT OR HAD THE WINDSHIELD REPLACED.

Oct 30, 2017

ELECTRICAL SYSTEM,SEATS,ENGINE

1 complaint

I HAVE 4 RECURRING PROBLEMS WITH MY JEEP. FIRST, THE DRIVER'S HEATED SEATS PERIODICALLY WILL NOT WORK. SECOND, UPON STARTING MY CAR, IT WILL JUST STALL OR SHUT DOWN. THIS HAPPENS 2 TO 3 TIMES A WEEK. THIRD, THE CHECK ENGINE LIGHT CONTINUOUSLY COMES ON AND OFF (AND WHEN I GET IT CHECKED, I AM TOLD SOMETHING ABOUT THE THERMOSTAT, BUT HAVE HAD NO PROBLEMS WITH IT OVERHEATING). FINALLY, THE CRUISE CONTROL ON/OFF BUTTON WILL NOT WORK SOMETIMES. I HAVE TO PHYSICALLY HIT THE STEERING WHEEL FOR IT TO WORK. I HAVE READ ABOUT TONS OF RECALLS FOR MY YEAR JEEP, BUT MY VIN NUMBER IS NOT INCLUDED. I AM STARTING TO THINK IT SHOULD BE.

Jul 13, 2017

FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM,INTERIOR LIGHTING

1 complaint

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE LOST POWER AND SUBSEQUENTLY SHUT DOWN. THE MALFUNCTION INDICATOR ILLUMINATED. THE VEHICLE WAS SHIFTED INTO PARK AND RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE FUEL PUMP RELAY WAS REPLACED; HOWEVER, THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V115000 (ELECTRICAL SYSTEM) AND 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 88,000.

Mar 16, 2017

ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM

1 complaint

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR AND SERPENTINE BELT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 66,450. UPDATED 05/19/17*LJ *AS

Mar 10, 2017

SUSPENSION,ENGINE

1 complaint

USALLY WHEN I DRIVE THE CAR SLOW THE SPEED THE CARS TURN OFF THE DEALER SAYS THE CAR WAS REPAIRED BUT I HAVE OVER 6 VIDEOS WHEN MY CAR TURN OFF IN THE HIGHWAY THE DANGER IS YOU CAN'T USE THE STEERING BECAUSE IS TO HEAVILY TO DRIVE.

Feb 16, 2017

VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),ENGINE

1 complaint

CAR LOST ALL POWER FOR STEERING AND BRAKING. CAR STALLED. WAS AT LOW SPEED 5-8MPH TURNING TO THE RIGHT INTO A GAS STATION DRIVEWAY FROM BUSY ROADWAY OF SPEEDS OF 55MPH. CAR WENT STRAIGHT AND ROLLED TO A STOP. GRATEFUL WAS PARKING LOT AND DITCH IN FRONT OF ME AND NOT THE GAS PUMPS OR ANOTHER VEHICLE AS I HAD NO CONTROL OF THE CAR STOPPING. I HAVE TWICE HAD CAR TO DEALER FOR CAR GOING INTO LIMP MODE. BOTH IN YEAR 2016. SAME CYLANOID EACH TIME.

Jan 02, 2017

ELECTRICAL SYSTEM,SERVICE BRAKES,FUEL/PROPULSION SYSTEM

1 complaint

I CURRENTLY HAVE THE 2012 JEEP GRAND CHEROKEE AND OVER THE YEARS, MY VEHICLE HAS HAD A TOTAL OF (7) RECALLS. RECALLS: BRAKES, ELECTRICAL, ETC. THE MOST RECENT RECALL STATED THAT THE VEHICLE COULD STALL WITH THE RISK OF A CRASH! UPON RECEIVING MY NOTIFICATION LETTER, I MADE AN APPOINTMENT WITH THE ANTICIPATION THAT THE REPAIRS WOULD ONLY TAKE 1 ' 2 BUSINESS DAYS. UNFORTUNATELY, THE REPAIR TIME WAS APPROXIMATELY 1 WEEK THROUGH THE WEEKEND. I WOULD LIKE TO EXPRESS MY UN-SATISFACTION WITH THE SERVICE AT THE CHRYSLER GROUP LLC (CHRYSLER) AND AT THIS TIME WOULD LIKE TO ESCALATE MY CONCERN AS A COMPLAINT. I WOULD LIKE SOMEONE FROM THE CORPORATE OFFICE SUCH A MANAGER AND/OR DIRECTOR TO CONTACT ME AND EXPLAIN WHY MY ISSUE CAN'T BE RESOLVED. I WOULD ALSO LIKE TO REGISTER MY COMPLAINT WITH BBB. I HAVE ATTEMPTED TO CONTACT CHRYSLER GROUP LLC (CHRYSLER) ON MANY OCCASIONS TO RESOLVE MY ISSUE. I HAVE PURCHASED AND LEASED SEVERAL VEHICLES FROM CHRYSLER OVER THE YEARS, AND NOW I AM VERY DISAPPOINTED WITH THE RESPONSE I RECEIVED TO SETTLE MY CLAIM FOR RENTAL CAR REIMBURSEMENT.

Jul 29, 2016

SUSPENSION,STRUCTURE,SERVICE BRAKES

1 complaint

ON JUNE 24, 2016, BETWEEN 1:30 PM AND 2 PM, I WAS DRIVING FROM BRENTWOOD CA TO VALLEJO CA ON HWY 780 W AND AFTER TURNING A CURVE ON THE FREEWAY WHICH SLOPED DOWN TOWARDS CURTOLA PARKWAY, I APPLIED THE BRAKES AT ABOUT 30 MILES PER HOUR AFTER I EMERGED FROM THE OVERPASS WHICH WAS AT LEAST 5 CAR LENGTHS BEFORE THE CARS AHEAD OF ME WHICH WAS STOPPED AT A RED TRAFFIC LIGHT. HOWEVER, THE JEEP CONTINUED TO ROLL EVEN THOUGH I PRESSED ON THE BRAKES TO THE FLOOR BOARD. WHEN I REALIZED THE JEEP DID NOT STOP, AFTER CHECKING FOR VEHICLES ON THE LEFT FROM THE REAR VIEW MIRROR, I SWERVED TO THE LEFT TO AVOID HITTING THE TRUCK IN FRONT OF ME, BUT I STILL HIT THE LEFT CORNER OF THE NISSAN TRUCK IN FRONT OF ME BUT THE TRUCK DID NOT HIT THE VEHICLE IN FRONT OF HIM. I DAMAGED THE RIGHT CORNER OF THE FRONT OF MY JEEP. THE JEEP IS UNSAFE BECAUSE THE BRAKES FAILED AND WOULD HAVE CAUSED A FATAL ACCIDENT TO ME, MY THREE PASSENGERS, AND OTHER VEHICLES HAD I BEEN TRAVELLING AT A HIGH SPEED. I COMPLIED WITH ALL AVAILABLE RECALL REPAIRS INCLUDING THE BRAKE RECALL IN 2014 AND ALL THE SUGGESTED CHRYSLER MAINTENANCE ON THE JEEP. I REPORTED THE ACCIDENT TO MY INSURANCE GEICO AND TO CHRYSLER.

Jul 07, 2016

Crash: 1

Injuries: 3

POWER TRAIN,VISIBILITY

1 complaint

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO START BUT FAILED TO SHIFT OUT OF PARK. IN ADDITION, THE WINDSHIELD WIPERS FAILED. THE VEHICLE WAS TOWED TO THE DEALER WHO INDICATED THAT THE TRANSMISSION MODULE, THE WIPER MOTOR AND THE (TIPM) TOTALLY INTEGRATED POWER MODULE FAILED. THE VEHICLE WAS REPAIRED. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V115000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

Mar 31, 2016

ELECTRICAL SYSTEM,INTERIOR LIGHTING,SERVICE BRAKES

1 complaint

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) HOWEVER, THE PARTS TO DO THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS ARE UNAVAILABLE.

Feb 18, 2016

ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),VISIBILITY/WIPER

1 complaint

ELECTRONIC STABILITY CONTROL MALFUNCTION INDICATOR LIGHT RANDOMLY GOES ON AND OFF WHILE VEHICLE IS IN OPERATION. AUTOMATIC WIPER BLADES RANDOMLY ACTIVATING WHILE VEHICLE IS IN OPERATION WHEN NO MOISTURE OR RAIN IS PRESENT. AUTOMATIC KEY-LESS ENTRY/EXIT SYSTEM INTERMITTENTLY FAILS TO WORK WHEN USING DOOR FRONT HANDLE SENSORS. DEALERSHIP HAS RECOMMENDED REPLACEMENT OF TIPM UNDER EXTENDED WARRANTY IN EFFORT TO RESOLVE ISSUES.

Jan 25, 2016

ELECTRICAL SYSTEM,AIR BAGS,FUEL/PROPULSION SYSTEM

1 complaint

MY VEHICLE HAS A RECALL (R09/NHTSA 15V-115) FOR FAILURE OF THE TIPM RESULTING IN VEHICLE STALLS AND NON STARTS WHICH HAVE OCCURRED ON MULTIPLE OCCASIONS SINCE 2013 MOST RECENTLY 12/15/15. MY VEHICLE HAS STALLED IN TRAFFIC ON THE HIGHWAY AND INTERSTATE AT SPEED IN HEAVY TRAFFIC ALMOST CAUSING SEVERAL ACCIDENTS. I HAVE TAKEN THE VEHICLE TO THE LOCAL DEALER (NAPOLETON) WHO ATTEMPTED TO FIX WITHOUT RESOLVE. IN FACT, I BROUGHT BACK AFTER THERE FIRST ATTEMPT AND THEY WANT TO CHARGE ME $1600 TO REPAIR. I HAVE RESEARCHED OTHER COMPLAINTS AND TRULY KNOW THIS IS AN ELECTRICAL ISSUE THAT IS PART OF THE SAFETY RECALL. ADDITIONALLY, MY AIRBAG LIGHT CONTINUES TO COME ON WHICH IS ALSO ADDRESSED IN THE RECALL. JEEP HAS REFUSED TO REPAIR AND I CANNOT DRIVE VEHICLE DUE TO SAFETY CONCERNS. PLEASE HELP.

Dec 16, 2015

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

1 complaint

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START OCCASIONALLY. IN ADDITION, WHILE ACCELERATING FROM A STOP, THE ACCELERATOR PEDAL TRAVELED TO THE FLOORBOARD. THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.

Nov 05, 2015

SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM,INTERIOR LIGHTING,SERVICE BRAKES

1 complaint

2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO BRAKE SYSTEM RECALL NOTICES. *SMD THE CONSUMER STATED SHE DID NOT KNOW ABOUT THE BRAKE RECALL. HOWEVER, BY THAT TIME, SHE HAD ALREADY HIT FOUR VEHICLES, BECAUSE SHE WAS NOT ABLE TO STOP. ALSO, TWO DAYS AFTER THE VEHICLE WAS PURCHASED, SHE WENT TO START IT, BUT IT WOULDN'T START. THE VEHICLE STALLED WHILE AT A STOP SIGN. *JB THE CONSUMER SENT IN A RECALL REGARDING THE SUN VISOR. UPDATED 03/24/16.*JB

Nov 02, 2015

Crash: 1

Injuries: 1

SERVICE BRAKES,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

VEHICLE ENGINE SHUT OFF DURING RIGHT TURN IN BUSY INTERSECTION WITHOUT ANY WARNINGS. UNABLE TO TURN OR CONTROL VEHICLE. ALSO THE BRAKE ON LIGHTS COME ON IN THE CONSUL DURING NORMAL OPERATION. BASED ON OTHER JEEP MODEL RECALLS, I BELIEVE THE PROBLEM MAY BE RELATED TO THE TIPM-7 MODULE. THE VEHICLE IS A GRAND CHEROKEE OVERLANDER 4WD. VEHICLE WAS ABLE TO BE RESTARTED AND HAS NOT HAD ANOTHER FAILURE, HOWEVER, THIS IS AN UNSAFE DRIVING SITUATION WHEN THE VEHICLE'S ENGINE DIES WHILE IN MOTION IN ANY ROAD CONDITION. MAYBE RELATED TO RECALLS P54.

Oct 28, 2015

ELECTRICAL SYSTEM,WHEELS

1 complaint

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE CONTACT HEARD AN UNUSUAL NOISE COMING FROM THE REAR END OF THE VEHICLE. THE VEHICLE THEN BEGAN TO SHAKE VIOLENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THERE WERE SEVERAL REAR BOLTS ON THE REAR BASE OF THE TIRE AXLE FLANGE THAT WERE LOOSE AND SOME HAD FRACTURED OFF THE BASE FLANGE. THE DEALER REPLACED ALL THE TIRE BOLTS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT ALSO MENTIONED THAT HE HAD RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) BUT THE PART AS NOT AVAILABLE. THE CONTACT FELT THEY EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 6,000.

Aug 07, 2015

WHEELS,EQUIPMENT

1 complaint

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V115000 (EQUIPMENT, TIRES) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Jul 23, 2015

STEERING,ELECTRICAL SYSTEM,SEAT BELTS,ENGINE

1 complaint

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 25 MPH, THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ALTERNATOR NEEDED REPLACEMENT AND THE PART REQUIRED WAS UNAVAILABLE. IMMEDIATELY AFTER LEAVING THE DEALER AND WHILE DRIVING APPROXIMATELY 35 MPH, THE SEAT BELT INDICATOR ILLUMINATED, THE AIR CONDITIONING AND RADIO WENT OFF. THE CONTACT LOST THE STEERING AND ACCELERATION. THE VEHICLE HAD TO BE TOWED BACK TO THE DEALER. THE VEHICLE WAS REPAIRED USING PARTS KNOWN TO BE INCLUDED UNDER AN RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,000.

Jun 23, 2015

STEERING,POWER TRAIN,SERVICE BRAKES

1 complaint

DAY 1....CAR JUST STOPPED OUT OF NO WHERE A PICTURE OF A BATTERY SHOWED UP AND THE CAR JUST STOPPED AND SHUT DOWN ON ITS OWN DAY 2....TOOK CAR IN TO GET A NEW BATTERY BECAUSE THAT WAS TOTALLY DEAD BUT ON DAY 3...THE BATTERY DID NOT FIX THE PROBLEM THE CAR ONCE AGAIN SHUT DOWN ON ME AND THIS TIME IT WAS IN THE MIDDLE OF THE FREEWAY I WAS STUCK FOR A COUPLE OF HOURS CANT EVEN JUMP THE CAR CUZ IT STILL WONT START IT SO I HAD TO GET IT TOWED OFF THE FREEWAY.. MIDDAY OF DAY 3 DISCOVERED IT WAS THE ALTERNATOR AND FINDS OUT THERE WERE FOR 4 RECALLS ON MY CAR SO I TOOK IT TO THE JEEP DEALERSHIP. THEY STATED THEY CAN ONLY FIX 3 OUT OF 4 OF THE RECALL DUE TO NOT HAVING ALL THE PARTS AND INFORMED ME IT WILL BE DONE BEFORE THE DAY IS OVER. 4:30PM CAME AROUND AND I CALLED TO CHECK IN ON THE CAR TO SEE IF IT WAS READY THE WORKER STATED YES COME PICK IT UP SO I DID AND WHEN I WAS ALMOST HOME THE SAME PROBLEM THE CAR SHUT DOWN ON ME SO I CALLED THE DEALERSHIP TO TAKE THE CAR BACK IN BEFORE IT FULLY SHUT DOWN ALTOGETHER. DAY 4....DEALERSHIP CALLED ME ABOUT 11AM AND STATED OK THERES NOTHING WRONG WITH IT AND I CAN GO PICK IT UP SO I STATED OK BUT ABOUT AN HOUR LATER WHEN I WAS ABOUT TO BE ON MY WAY THE DEALERSHIP STATED WAIT DO NOT COME PICK IT UP YET BECAUSE THERE IS SOMETHING WITH THE COMPUTER SYSTEM OF THE CAR AND THAT THE STEERING POWER IS NOT CONNECTING TO THE ALTERNATOR AND IS SHUTTING THE CAR DOWN BUT THE PART TO FIX IT WONT BE IN TIL TOMMORROW. DAY 5..STILL WAITING FOR MY CAR TO BE FIXED..... PLEASE IF THERE IS ANYWAY I CAN JUST SIMPLY SWAP THIS LEMON WITH A DIFFERENT CAR THAT WOULD BE GREAT I HAVE A 4 YEAR OLD AND THIS IS A SAFETY HAZARD AND ACCORDING TO ONE OF THE RECALL THE CAR CAN CRASH WITHOUT NOTICE.... HELP ME PLEASEEEEEEE...UPDATED 08/06/15 *BF UPDATED 12/23/2015*JS

Jun 18, 2015

ELECTRICAL SYSTEM,VISIBILITY,STRUCTURE,ENGINE

1 complaint

2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO LACK OF PARTS TO FIX SUN VISOR VANITY LAMP WIRING UNDER RECALL. *SMD THE CONSUMER STATED THE DASH RATTLED, THE SUNROOF HAD TO BE FIXED ON SEVERAL OCCASIONS, THE GLOVE BOX, ALTERNATOR AND ENGINE HEAD WERE REPLACED. *JB

Apr 20, 2015

ENGINE AND ENGINE COOLING,POWER TRAIN

1 complaint

I WAS DRIVING ON THE 241 TOLL ROAD UP A STEEP HILL GOING APPROXIMATELY 65 MPH AND THE ENGINE DOWN SHIFTED INTO A LOWER GEAR, THE ENGINE BEGAN REVVING HIGH, THE RPM WENT HIGH, AND I LOST SPEED. I PULLED OFF TO THE SIDE OF THE ROAD. I PUT THE VEHICLE IN PARK WHILE I CALLED MY HUSBAND BECAUSE I DID NOT KNOW WHAT WAS HAPPENING TO THE VEHICLE. I WANTED TO LET HIM KNOW IN CASE I WAS STRANDED ON THE SIDE OF THE ROAD. WE DECIDED WE WANTED TO TRY TO GET THE VEHICLE HOME, IF POSSIBLE. I PUT THE VEHICLE BACK IN DRIVE AND GOT BACK ON THE HIGHWAY AND IT DID NOT DO IT AGAIN AND I MADE IT HOME. *TR

Mar 30, 2015

ELECTRICAL SYSTEM,EQUIPMENT ADAPTIVE/MOBILITY

1 complaint

BLIND SPOT DETECTION SENSORS FAILED ON BOTH SIDES. HAD TO TURN SYSTEM OFF BECAUSE IT CONSTANTLY TOLD ME IT HAS FAILED. DEALER SAID $2000+ TO FIX. LUCKILY I HAD EXTENDED WARRANTY AND ONLY COST $100 HOWEVER A THREE OLD CAR WITH JUST OVER 50,000 MILES SHOULDN'T HAVE THESE ISSUES. IT SOUNDS LIKE THERE'S A PROBLEM WITH THESE DEVICES. *TR

Mar 24, 2015

STEERING,ENGINE AND ENGINE COOLING,LATCHES/LOCKS/LINKAGES,FUEL/PROPULSION SYSTEM

1 complaint

HAVING THE JEEP SERVICES FOR A BROKEN CHAIR RAIL ($1200!) AND THEY TOLD ME THE POWER STEERING RESERVOIR WAS EMPTY AND THE POWER STEERING PUMP, RESERVOIR, RACK AND PINION AND HOSES WILL NEED TO BE REPLACED FOR ANOTHER $2350! I'VE READ THAT THIS VEHICLE HAS A HISTORY OF THIS AND HAS CREATED A FIRE HAZARD. THIS CAR IS NOT 3 YEARS OLD AND HAS HAD FUEL PUMP, WATER PUMP, REAR LATCH LOCK AND MULTIPLE RECALLS ON OTHER ITEMS. DEALERSHIP IS RAKING IN THE CASH; IT VERY UPSETTING FOR SOMEONE WHO REALLY WANTS TO BUY AMERICAN MADE VEHICLES! *TR

Mar 23, 2015

SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,SERVICE BRAKES

1 complaint

2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO SEAT CYLINDER HEAD AND BRAKE SYSTEM RECALL NOTICES ISSUES. *SMD THE CONSUMER STATED THE CHECK ENGINE LIGHT ILLUMINATED PRIOR TO RECEIVING THE RECALL. THE DEALER INFORMED HIM HE WOULD NEED TO PUT DOWN OVER 4100 FOR A DIAGNOSTIC CHECK TO VERIFY THE PROBLEM. THE CONSUMER STATED IT WAS NOT MENTIONED IN THE RECALL. IN FACT, THE RECALL STATED THE DEFECT WOULD BE FIXED FOR FREE. *JB

Mar 10, 2015

SUSPENSION,ELECTRICAL SYSTEM,ENGINE

1 complaint

I HAVE HAD MULTIPLE PROBLEMS WITH MY 2012 GRAND CHEROKEE. ALL OF THE EXTERNAL LIGHTS MODULES ---HEADLIGHTS AND TAIL LIGHTS--- WENT OUT AND HAD TO BE REPLACED DUE TO AN ELECTRICAL PROBLEM THEN THE CAR SOMETIMES WOULDN'T START. THE DEALER COULDN'T REPLICATE THE PROBLEM SO TOLD ME THEY COULDN'T DO ANYTHING. FINALLY ONE TIME IT HAPPENED AT THE DEALER AND THEY FIGURED IT WAS A DEFECT IN THE KEYLESS ENTRY THAT WAS READING THE SIGNAL FROM THE KEY FOB. THEN WHEN THEY WERE INSPECTING THE CAR THEY FOUND THE REAR SHOCK WAS LEAKING. THEY ORDERED A NEW PART IN JUNE AND IT WAS FINALLY REPLACED IN OCT AS THE PART WAS ON BACK ORDER. ON A ROUTINE OIL CHANGE THE SERVICE TECH TOLD ME I NEEDED ROUTINE MAINTENANCE CHECK ( 30000 MILES) TO THE TUNE OF $1700 AND WANTED ME TO DO IT RIGHT THEN.. THE DAY AFTER THIS OIL CHANGE THE CHECK ENGINE LIGHT COMES ON. I CALLED THE DEALER. THEY SAID IT WAS PROBABLY BECAUSE I HADN'T DONE MY 30000 MILE CHECK ( THE DAY BEFORE). HE SAID IT COULD BE VARIABLE THINGS BUT PROBABLY A BAD SPARK PLUG THAT NEEDED TO BE REPLACED ( PART OF THE $1700 CHECK HE HAD WANTED ME TO DO). I SAID I HAD OTHER CARS INCLUDING A 2002 JEEP AND I HADN'T HAD TO REPLACE THE SPARK PLUGS AT 30000 MILES. THEN HE REALIZED MY 3.6 L CAR DID NOT NEED SPARK PLUGS CHANGED AT 30000 ---- ONLY THE 5.7 DID. YESTERDAY I CHECKED MY FLUIDS AND SAW THE POWER STEERING FLUID WAS WAY LOW. I CALLED THE DEALER TO SEE IF THIS WAS NORMAL. THE TECH SAID NO--- THE STEERING FLUID WAS IN A CONTAINED SYSTEM AND SHOULD NOT LOOSE FLUID. HE SAID I MUST HAVE A LEAK SOMEWHERE IN THE SYSTEM. HE SAID IT WAS VERY DANGEROUS BUT NOT COVERED UNDER WARRANTY. HE SAID THE ENGINE COULD CATCH FIRE OR I COULD LOOSE STEERING. WHY WOULDN'T THIS BE COVERED UNDER WARRANTY? IT IS DANGEROUS. THE CAR ONLY HAS 36000 MILES AND THIS LEAK SHOULD NOT HAPPEN. *TR

Feb 14, 2015

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,EQUIPMENT ADAPTIVE/MOBILITY

1 complaint

I HAVE HAD REPAIR AFTER REPAIR DONE AND .SPENT OVER 900 JUST IN REPAIRS AND I HAVE THE RECEIPTS . I WOULD LIKE TO GET A RESOLUTION. MY TOP VEHICLE CEILING WAS BURNT FROM THE RECALL # 105129 ELECTRICAL SYSTEM WIRING LAMP. I NEED A RESOLUTION I CANNOT AFFORD TO PAY FOR ANY MORE REPAIRS. RECALL ID # 102683 - SERVICE BRAKES FULL DETAILS RECALL DATE APR 01, 2014 COMPONENT SERVICE BRAKES MODEL AFFECTED GRAND CHEROKEE POTENTIAL UNITS AFFECTED 644354 RECALL DATE: APR 01, 2014 MODEL AFFECTED: 2012 JEEP GRAND CHEROKEE RECALL ID # 102682 - SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM FULL DETAILS RECALL DATE APR 01, 2014 COMPONENT SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM MODEL AFFECTED GRAND CHEROKEE POTENTIAL UNITS AFFECTED 644354 RECALL DATE: APR 01, 2014 MODEL AFFECTED: 2012 JEEP GRAND CHEROKEE RECALL ID # 102682 - SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM FULL DETAILS RECALL DATE APR 01, 2014 COMPONENT SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM MODEL AFFECTED GRAND CHEROKEE POTENTIAL UNITS AFFECTED 644354 RECALL DATE: APR 01, 2014 MODEL AFFECTED: 2012 JEEP GRAND CHEROKEE *TR

Jan 13, 2015

Fire: 1

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,SERVICE BRAKES

1 complaint

TL- THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE EXPERIENCED AN UNINTENDED ACCELERATION. IN ADDITION, THE ENGINE REVVED BUT FAILED TO ACCELERATE ON SEVERAL OCCASIONS. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) WAS RECEIVED IN MAY OF 2014, NHTSA CAMPAIGN NUMBER 14V391000 (ELECTRICAL SYSTEM) WAS RECEIVED IN AUGUST OF 2014 AND NHTSA CAMPAIGN NUMBER: 14V636000 (ELECTRICAL SYSTEM) IN DECEMBER OF 2014. THE DEALER INFORMED THAT THE PARTS WERE NOT AVAILABLE AND NO ESTIMATED DATE FOR RECEIVING THE PARTS COULD BE GIVEN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000. DJR

Jan 07, 2015

ELECTRICAL SYSTEM,VISIBILITY,SERVICE BRAKES

1 complaint

AROUND SEP OF THIS YEAR CHRYSLER NOTIFIED ME OF TWO RECALLS ON MY JEEP GRAND CHEROKEE; P36 / NHTSA 14V-391 (SUN VISOR WIRING) AND P14 / NHTSA 14V-154 (BRAKE BOOSTER CORROSION).. WHEN I CONTACTED THE LOCAL DEALER THEY TOLD ME TO WAIT UNTIL OCT AS THE MANUFACTURER DIDN'T HAVE PARTS AVAILABLE. I CONTACTED THE DEALER, PLANET JEEP IN FLAGSTAFF, AZ ON 10 OCT AND WAS TOLD CHRYSLER WAS RATIONING PARTS AND THAT THEY WOULD PLACE ME ON A LIST. I'VE BEEN IN THAT VIRTUAL QUEUE WAITING ON PARTS SINCE 10 OCVT 2014 AND EVERY TIME I CALL THE DEALER I'M STILL ON THE LIST. I CONTACTED CHRYSLER TO COMPLAIN ABOUT THE POOR SERVICE AS I'VE BEEN WAITING FOR PARTS TO FIX SAFETY PROBLEMS FOR GOING ON THREE MONTHS. I'VE BEEN THROUGH SEVERAL RECALLS OVER THE PAST 40-YEARS AND HAVE NEVER EXPERIENCED AN EXCESSIVE DELAY LIKE THIS. IT IS ACTUALLY EASIER TO GET MY MERCEDES BENZ REPAIRED AND THE NEAREST DEALER IS A 2 HOUR DRIVE FROM HEAR. CHRYSLER HAS DEMONSTRATED A LACK OF CONCERN AND NO SENSE OF URGENCY TO CORRECT TWO SAFETY ISSUES WITH MY VEHICLE. THEIR ADVISE TO ME WAS TO CONTINUE CONTACTING MY DEALER TO ENSURE I'M STILL ON THE WAITING LIST. *TR

Dec 27, 2014

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE

1 complaint

MY 2012 JEEP GRAND CHEROKEE LAREDO HAS STALLED WHEN TURNING ON AND HAS OFTEN NOT TURNED ON. WHEN DRIVING THE VEHICLE THE CAR HAS SHUT OFF ALMOST CAUSING AN ACCIDENT.THIS HAS HAPPENED ON MANY OCCASIONS. THE CAR ACCELERATES OFTEN WHEN DRIVING THE LIGHTS, AIRBAG SYMBOLS, ETC TURN ON ERRATIC. I HAD TO REPLACE THE ALTERNATOR AND BATTERY DUE TO FAULTY TIMP WHICH JEEP HAS RECALLS ON HOWEVER NOT MY YEAR ALTHOUGH-MY CAR HAS THE SAME PROBLEMS WHICH I HAVE TO PAY FOR AND I HAVE RESEARCHED AND MANY OTHER JEEP OWNERS HAVE THE SAME ISSUES AND JEEP IS VERY AWARE AND ARE NOT TAKING RESPONSIBILITY, I FEEL UNSAFE DRIVING THIS CAR ESPECIALLY WITH MY CHILDREN, THE CAR IS UNRELIABLE AND HAVE BEEN LATE TO WORK DUE TO THE CAR STALLS AND LACK OG TURNING ON. THIS CAR HAS A MIND OF ITS OWN STARTS WHEN IT FEELS LIKE IT, SPEEDS UP ON ITS OWN, LIGHTS TURN ON OFF,TELLS U KEYS LEFT THE CAR WHEN IT HASN'T. VERY ANGRY AT JEEP I SHOULD NOT HAVE TO PAY FOR FAULTY EQUIPMENT DUE TO YOUR NEGLIGENCE! *TR

Nov 22, 2014

AIR BAGS,VEHICLE SPEED CONTROL

1 complaint

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE PARKING WITH THE BRAKES ENGAGED, THE VEHICLE ERRONEOUSLY ACCELERATED AND TRAVELED OVER A BUSH, A HILL, CROSSED A FOUR LANE ROAD AND THEN CRASHED INTO A TREE. THE CONTACT INDICATED THAT THE AIR BAGS FAILED TO DEPLOY AND THE ENGINE CONTINUED TO REV AFTER THE CONTACT EXITED THE VEHICLE. THE CONTACT THEN REMOVED THE KEY TO SHUT OFF THE ENGINE. THE CONTACT SUFFERED A BRUISED CHEST DURING THE INCIDENT BUT DID NOT REQUIRE MEDICAL TREATMENT. A POLICE REPORT WAS TAKEN AT THE SCENE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 53,500. UPDATED 11/21/14*CN THE CONSUMER STATED THE VEHICLE WAS PUT IN PARK, BEFORE SHE EXITED, WITH THE ENGINE STILL RUNNING. UPDATED 12/02/14

Oct 15, 2014

Crash: 1

Injuries: 1

SUSPENSION,SERVICE BRAKES

1 complaint

I BOUGHT THE CAR BRAND NEW FROM SAFFORD CHRYSLER JEEP DODGE OF WARRENTON, VA. THE CAR MAKES NOISES BECAUSE OF A DEFECTIVE ABSORBER, WHICH HAS BEEN CLEARLY DETERMINED IN A MANUFACTURER TSB. ALSO THE CAR HAS A SAFETY RECALL FOR BRAKE BOOSTER ISSUES. I TOOK THE CAR TO THE DEALERSHIP (SAFFORD CHRYSLER JEEP DODGE OF WARRENTON, VA) LAST JUNE 14, 2014 AND THEY HAVE RECOGNIZED BOTH ISSUES BUT DIDN'T HAVE THE PARTS NEEDED IN STOCK TO DO THE REPAIRS. AFTER 2 MONTHS AND SEVERAL CALLS WE ARE GETTING THE SAME EXCUSES AND THE REPAIRS ARE STILL DUE. I AM AFRAID THEY DEALERSHIP IS DOING EVERYTHING TO AVOID THE REPAIR AND PROBABLY DOWN THE ROAD SAY THE CAR IS NOT UNDER WARRANTY ANYMORE. IN THE MEANTIME WE HAVE A CAR WITH A RECALL AND TSB ISSUE THAT IS NOT GETTING BETTER. *TR

Aug 22, 2014

SUSPENSION,ELECTRICAL SYSTEM,VISIBILITY/WIPER

1 complaint

INFORMED BY TECHNICIAN THAT I HAVE THE RIGHT REAR SHOCK TO BE LEAKING OIL, CAUSING THE CAR TO BOUNCE, POOR CONTROL, RUSTY BRAKE PADS AND POSSIBLY MORE PROBLEMS IN THE FUTURE. THE VEHICLE ALSO HAVE BEEN SELECTED FOR AN IMPORTANT SAFETY RECALL (BRAKE BOOSTER PREMATURELY CORRODE. I NOT SATISFIED WITH ALL THESE SAFETY PROBLEMS FOR A CAR I PAID OFF, BOUGHT BRAND NEW, ONLY TWO YEARS OLD, WITH SUCH DISTURBING PROBLEMS, CONSTANTLY TAKING IT TO THE DEALERSHIP IT IS INCONVENIENT. THE SEAT BELT IS DIFFICULT TO CLICK, UN-CLICK AND I AM VERY DISTURBED. I AM CONSTANTLY AT THE DEALERSHIP REPAIRING AND WORRYING ABOUT WHAT WILL BE NEXT. CHRYSLER HAS SOLD TO CONSUMERS LIKE MYSELF A POOR QUALITY VEHICLE. *TR

Aug 06, 2014

SERVICE BRAKES, HYDRAULIC,FUEL SYSTEM, GASOLINE,VEHICLE SPEED CONTROL

1 complaint

MULTIPLE INCIDENTS - STOPPED AT CORNER HEADING UPHILL. HAPPENED TO TOUCH BOTH BRAKE AND GAS PEDALS AT THE SAME TIME. I FOUND THAT WHEN GOING INTO THE INTERSECTION AT THE CHANGE OF LIGHT, NO GAS (PROPULSION) FOR APPROX. 5 SECONDS. COMPLAINED TO SERVICE MGR. HE ADVISED HE HAD HEARD THIS BEFORE AND WOULD CONTACT CHRYSLER. NEVER HEARD FROM HIM AGAIN. OVER THE TWO YEARS THIS PROBLEM OCCURRED ABOUT 4 TIMES. I HAVE SINCE BEEN TOLD THAT NISSAN HAS ALSO ENGINEERED THIS INTO THEIR CARS AS IF THIS MAKES IT RIGHT. *TR

Jul 17, 2014

VISIBILITY,STRUCTURE

1 complaint

I WAS WASHING MY CAR IN MY DRIVEWAY WHILE I WAS WASHING MY CAR EVERYTHING WAS FINE. AS I STARTED TO DRY ALL OF A SUDDEN THERE WAS A LARGE CRACK ON MY WINDSHIELD STARTING FROM REAR VIEW MIRROR. I KNOW I WAS LEANING ON THE TOP OF MY CAR TO WASH AND DRY BUT I KNOW I'M NOT LARGE ENOUGH OR STRONG ENOUGH TO MAKE THIS CRACK. I NEVER LEANED ON THE WINDSHIELD EVER. AFTER READING OTHER PEOPLE'S CONCERNS WITH THIS SITUATION I COULD HAVE LEANED ON THE CAR AND ADDED MORE PRESSURE TO AN ALREADY PRESSURE POINT TO THE VEHICLE. I CALLED THE DEALER AND SPOKE WITH A MANAGER AND HE JUST SAID PERHAPS A ROCK I MENTIONED I WOULD GO OVER AND SHOW HIM. I TOOK IT TO THE DEALER AND THEY FOUND NO CHIP OR ANYTHING THAT MAY HAVE BEEN THE CAUSE. I WAS TOLD THEY WOULD TALK ABOUT IT AND LET ME KNOW. I WANT TO KNOW ONE DEALER HAD 75 WINDSHIELD ON BACK ORDER. PERHAPS THIS WAS A MANUFACTURER DEFECT AND THEY ARE TRYING TO SWEEP IT UNDER THE CARPET. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

May 28, 2014

AIR BAGS,SERVICE BRAKES

1 complaint

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG SENSOR LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO ADVISED THAT THE AIR BAG CONTROL MODULE HAD MALFUNCTIONED AND NEEDED TO BE REPLACED. THE CONTACT WAS ALSO INFORMED THAT THE ABS AND INSTRUMENT CLUSTER MODULE SOFTWARE NEED TO BE UPDATED TO CORRECT A DEFECTIVE ABS (ANTI- LOCK BRAKING SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 49,000. *TR

Mar 07, 2014

FUEL SYSTEM, GASOLINE,POWER TRAIN,ENGINE

1 complaint

THIS JEEP HAS REMOTE KEY-LESS ENTRY/ENGINE START. THE ENGINE CANNOT BE TURNED OFF UNLESS THE GEAR SHIFT IS IN PARK. IF THE THROTTLE STAYS OPEN CAUSING UNINTENDED ACCELERATION, ONE CANNOT TURN THE ENGINE OFF. THIS COULD RESULT IN ONE OR MORE DEATHS AND/OR SERIOUS INJURY! IF ONE HAD AN ACCIDENT CAUSING THE ENGINE TO REV UP DUE TO A JAMMED GAS PEDAL, HOW DO ONE TURN IT OFF? CHRYSLER CUSTOMER SERVICE WAS CONTACTED ABOUT THIS ISSUE AND THEIR RESPONSE WAS "THE CHARACTERISTIC YOU DESCRIBE, HOWEVER, IS A FUNCTION OF YOUR VEHICLE'S DESIGN AND THERE IS NOTHING THAT CAN BE DONE TO ?FIX? THE CONDITION." REFERENCE NUMBER: EMAIL CASE NUMBER: SUPPLIED UPON REQUEST. IN OTHER WORDS THEY DON'T CARE ABOUT THIS SAFETY ISSUE! I HAVE ANOTHER CAR THAT CAN HAVE THE ENGINE TURNED OFF, BUT IT IS A STANDARD TRANSMISSION. MADZA'S CAN BE TURNED OFF WHILE IN DRIVE WITH AUTOMATIC TRANSMISSIONS. THIS JEEP WAS PURCHASED IN THE USA. *TR

Jan 31, 2014

ENGINE AND ENGINE COOLING,ENGINE

1 complaint

THIS VEHICLE HAS RECURRING STARTING ISSUES. AT ANY TIME, COLD OR WARM ENGINE THE IGNITION WOULD ENGAGE AND THE ENGINE FAILS TO START. SERVICE DEALERSHIP HAS NOT IDENTIFIED ANY SPECIFIC REASON WHY THIS OCCURS. ON JANUARY 8TH, THE SAME STARTING ISSUE OCCURRED AND THIS TIME THE ENGINE LIGHT APPEARED. THE SERVICE DEALERSHIP HAS IDENTIFIED A BAD CYLINDER HEAD. THERE RECOMMENDED REPAIRS ARE REPLACEMENT OF THE CYLINDER HEAD AND ASSOCIATED COMPONENTS. SERVICE DEALERSHIP STATED THE STARTING ISSUE IS NOT RELATED TO THE CYLINDER HEAD. THEY STATED THEY WOULD REPLACE THE FUEL PUMP IN AN EFFORT TO RESOLVE THE STARTING ISSUE. IN DISCUSSIONS WITH JEEP CUSTOMER SERVICE THEY STATED THE CYLINDER HEAD ISSUE IS RELATED TO NHTSA CAMPAIGN NUMBER: 11V487000. UPON REVIEWING THIS CAMPAIGN IT STATES THE ?ENGINE REQUIRES REPLACEMENT?. I AM NOT SATISFIED WITH A CYLINDER REPAIR AND A PROBABLE FIX OF THE STARTING ISSUE WERE THE VEHICLE MILEAGE IS ONLY 29K. I AGREE WITH NHTSA CAMPAIGN REQUIRING REPLACEMENT OF THE ENGINE. *TR

Jan 14, 2014

STEERING,ENGINE AND ENGINE COOLING

1 complaint

CHECK ENGINE LIGHT WENT ON AND SERVICE DEPT FOR MY DEALERSHIP SAID IT WAS THE CYLINDER HEAD. STILL WAITING FOR PART TO BE DELIVERED. THIS IS A KNOWN PROBLEM FOR CHRYSLER SINCE 2012. IN 2012, I HAD TO HAVE THE INTERMEDIATE STEERING SHAFT REPLACED. JEEP WAS PURCHASED NEW IN 2/2012. *TR

Dec 02, 2013

FUEL SYSTEM, GASOLINE,POWER TRAIN,VEHICLE SPEED CONTROL

1 complaint

PROBLEM DEVELOPED JUST AFTER 10,000 MILES WITH MILD VIBRATION ON ACCELERATION. PROBLEM PERSISTED AND GOT WORSE. I HAD VEHICLE CHECKED BY DEALER AND HEAD MECHANIC AT 15,000 WHEN IN FOR OIL CHANGE. DEFINITELY WAS A PROBLEM, TOOK A DAY TO DIAGNOSE WITH HELP FROM JEEP. /CHRYSLER SAID IT WAS FAILURE OF THE TRANSFER CASE/DRIVETRAIN CONTROL MODULE. IT TOOK FROM JUNE 25 UNTIL AUGUST 19 TO OBTAIN NEW MODULE. DURING THAT TIME VEHICLE VIBRATION WORSENED FURTHER REQUIRING BACKING OFF ON ACCELERATION AND THEN CONTINUING ACCELERATION TO GET UP TO HIGHWAY SPEED. VERY MUCH LIKE RIDING ON A BAD WASHBOARD ROAD PLUS NOISE COMING FROM UNDER FRONT AND THEN ADDITIONAL NOISE FROM REAR. WHEN GOING UP MODERATE INCLINES BACK END BEGAN STRONGLY VIBRATING TO THE POINT WHERE IT FELT BACK END WAS GOING TO START HOPPING PLUS A CLUNK NOISE. BACKING DOWN ACCELERATION AND THEN REACCELERATING WOULD LESSEN PROBLEM BUT STILL MADE VIBRATION. FINAL CAUSE AFTER REPAIR: CAUSE LISTED AS BROKEN PROPELLER SHAFT WITH UNIVERSAL JOINTS, REPLACED TRANSFER CASE TO REAR AXLE; REPLACE REAR PROP SHAFT DUE TO CARRIER BEARING FAILURE CAUSING VIBRATION; REPLACE FINAL DRIVE CONTROL MODULE PER DIAGNOSIS FOR SHUTTERING IN DRIVELINE. VEHICLE HAS 17,578 MILES AT REPAIR COMPLETION. PROBLEM APPEARS FIXED IN THE FIRST 500 MILES I HAVE DRIVEN SINCE REPAIR. *TR

Aug 23, 2013

SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM,AIR BAGS,SEAT BELTS

1 complaint

ON JUNE 2 AFTER CLEANING THE CAR AT THE CAR WASH (MANUALLY) ON THE WAY BACK TO OUR HOME ALL THE LIGHTS OF THE DASHBOARD LIT UP FOR ALL SERVICES TO BE DONE AND THE WIPERS ACTIVATED BY THEMSELVES. THE SAFETY BELTS ARE NO LONGER WORKING AND THE LIGHTS OF THE CAR ARE NOT FUNCTIONAL. YOU DO NOT HAVE BLINKERS, SEAT BELTS OR BRAKE LIGHTS. THE RPM NEEDLE GOES UP AND DOWN RANDOMLY AND THE ENGINE CONTINUES TO REV UP AND DOWN. THE BRAKES FEEL AS IF THEY ARE NOT WORKING TO FULL STRENGTH, CAR WAS TURNED OFF AND RESTARTED TO SEE IF PROBLEM WITH DASHBOARD STILL EXIST. CAR STARTED WITH THE SAME PROBLEMS, BUT WAS UNABLE TO SHIFT INTO GEAR. CAR WAS TOWED TO DEALERSHIP FOR SERVICE. THE CAR WAS SERVICED AT BRIGHAM-GILL DEALERSHIP (ORIGINAL SALES DEALER) ON 03-JUNE-2013 GIVING IT BACK TO ME WITH THE RESET OF ALL MODULES AND DEEMED OK AT THAT POINT. ON 08-JUNE-2013 THE SAME EXACT PROBLEM HAPPENED WHILE DRIVING TO VIRGINIA BEACH. CAR STARTED SAME PROBLEMS EXPERIENCED ON 03-JUNE-2013. CAR IS AT NEW JERSEY DEALERSHIP FOR REPAIRS. CAR DEALER IN NJ NOTED THAT THERE WAS A NEW COMPUTER MODULE REPLACEMENT TO SAID VEHICLE IN JANUARY TIMEFRAME. EACH TIME THE CAR HAS THIS PROBLEM, YOU ARE NOT ABLE TO EITHER START THE VEHICLE OR MOVE CAR OUT OF PARK POSITION. *TR

Jun 12, 2013

SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING

1 complaint

THE INCIDENT OCCURRED DURING ACCELERATION UP AN ENTRANCE RAMP INCLINE FROM 30 MPH TO 50 MPH ENTERING THE HIGHWAY. WHEN ENTERING THE HIGHWAY A VEHICLE MOVED INTO MY PATH AT WHICH TIME, I QUICKLY MOVED MY FOOT FROM THE ACCELERATOR PEDAL TO THE BRAKE PEDAL TO FIND THE BRAKE PEDAL WAS HARD TO PRESS AND MY CAR DID NOT RESPOND TO ANY BRAKE PEDAL INPUT, AT THAT MOMENT. I HAD TO SWERVE TO AVOID CONTACT WITH THE OTHER VEHICLE. A VERY SHORT TIME LATER, THE BRAKES APPEARED TO FUNCTION NORMALLY AGAIN. I WAS ABLE TO RECREATE THIS CONDITION MULTIPLE TIMES AND BROUGHT MY VEHICLE IN FOR SERVICE. THEY WERE UNABLE TO RECREATE THE CONDITION INITIALLY. I RODE WITH THE TECHNICIAN AND WALKED HIM THROUGH THE STEPS TO RECREATE MY EXPERIENCE. HE CONFIRMED THE CONDITION EXISTED. THE DEALERSHIP HAS REPLACED A BRAKE BOOSTER VACUUM HOSE AND CAN STILL CREATE THE CONDITION IN MY VEHICLE "A BRAKE PEDAL THAT IS HARD TO DEPRESS AND DOES NOT SLOW/STOP THE VEHICLE IMMEDIATELY." CHRYSLER HAS STATED IT IS AWARE OF THIS CONDITION IN IT'S PENTASTAR 6 CYLINDER DUE TO LOW VACUUM BRAKE BOOST UNDER CERTAIN CONDITIONS AND DESCRIBES THE CONDITION AS A "CHARACTERISTIC" OF THE ENGINE, FURTHER EXPLAINING THE "VEHICLE IS WORKING AS INTENDED." WHILE EVERY ONE AT THE DEALERSHIP AND CHRYSLER WAS NICE THIS IS A SAFETY CONCERN THAT NEEDS TO BE REMEDIED IMMEDIATELY. NOT HAVING RESPONSIVE BRAKES UNDER ALL CONDITIONS IS NOT ACCEPTABLE, THIS IS NOT A "CHARACTERISTIC" BUT A DESIGN FLAW THAT SOMEONE NEEDS TO ADDRESS BEFORE TOO MANY UNITS ARE ON THE ROADS AND EXPERIENCE THE WRONG CONDITIONS AT THE WRONG TIME AND SOMEONE IS NOT ABLE TO SWERVE OR STOP IN TIME. I CAN'T IMAGINE THIS HAS NOT OCCURRED ALREADY. THERE IS A "CHRYSLER START CASE" WITH THIS INFORMATION IN IT.

Feb 23, 2013

POWER TRAIN,ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE

1 complaint

I BOUGHT MY BAND NEW 2012 JEEP GRAND CHEROKEE OVERLAND 7 MONTHS AGO - BRAND NEW FROM THE CHRYSLER JEEP DEALERSHIP AND ABOUT A MONTH AFTER I BOUGHT IT I STARTED TO NOTICE THE ACCELERATION IS NOT 100%, THE WINDOWS STOP ROLLING UP OR DOWN FOR HOURS AT A TIME AT RANDOM TIME, THE BRAKES SOMETIMES DON'T WORK ALL THE WAY, THE ENGINE JUMPS WHEN SWITCHING GEARS AND MOST RECENTLY MY CHECK ENGINE LIGHT CAME ON, THE CAR WOULD NOT ACCELERATE AND THE RPMS WOULD NOT GO PAST 1.5 EVEN WHEN FLOORING IT & THERE WERE LOUD CLICKING NOISES WITH A LOUD FAN. THIS TIME I WAS NOT ABLE TO DRIVE TO THE DEALERSHIP - I HAD TO TOW IT IN BECAUSE IT WAS NOT DRIVABLE. I HAVE TAKEN IT TO THE DEALER SHIP 3 TIMES FOR THEM TO CHECK ON THESE THINGS & EVERYTIME I TAKE IT IN THEY TELL ME THEY ARE "UNABLE TO RECREATE THE PROBLEMS" & CANNOT HELP ME. I HAVE CALLED NUMEROUS TIMES TO COMPLAIN & REPORT ISSUES AND THEY EITHER TELL ME THEY CANNOT HELP ME, THEY PUT ME ON HOLD FOR AN INFINITE AMOUNT OF TIME, I GO TO VOICEMAIL, OR NO ONE IS AVAILABLE. THEY CALLED ME TODAY, AFTER HAVING IT FOR 4 DAYS, AND TOLD ME THE CHECK ENGINE LIGHT WAS FOR A "EVAP PERG SYSTEM" SO THEY REPLACED A HOSE & UPDATED MY POWER CONTROL MODULE AS A PRECAUTION. WHEN I ASKED THEM HOW THIS HAD ANYTHING TO DO WITH MY ENGINE PROBLEMS HE COULD NOT EXPLAIN IT. WHEN I ASKED HIM WHY MY ENGINE HAS PROBLEMS HE COULD NOT EXPLAIN IT. NO ONE THERE WANTS TO HELP ME - WHAT I FEEL LIKE THEY ARE DOING IS GIVING ME EXCUSE AFTER EXCUSE IN THE BOOK, STALLING ME FOR AS LONG AS THEY CAN UNTIL MY WARRANTY RUNS OUT. I HAVE DEALT WITH 4 MANAGERS THERE - THE 1ST ONE STOPPED RETURNING MY PHONE CALLS, THE 2ND ONE TOLD ME I AM IMAGINING THINGS AND I SHOULD STOP COMPLAINING AND BE THANKFUL THAT I HAVE A NEW CAR, THE 3RD ONE POND ME OFF ONTO A 4TH ONE & THE 4TH ONE TOLD ME TO MY FACE THAT I AM A LIAR AND I AM MAKING UP STORIES SO THE SITUATION LOOKS WORSE THEN IT ACTUALLY IS. *TR

Aug 08, 2012

ENGINE AND ENGINE COOLING,STRUCTURE

1 complaint

WE PURCHASED A NEW JEEP GRAND CHEROKEE WITH 5 MILES ON IT. UPON LEAVING THE DEALERSHIP THE ENGINE BEGAN MAKING A STRANGE NOISE. WE BROUGHT THE CAR BACK TO THE DEALER AND THE MECHANIC TOLD US TO LEAVE THE CAR. IT'S 5 DAYS LATER AND ALL WE KNOW SO FAR IS THAT THEY HAVE REMOVED THE FRONT END OF THE TRANSMISSION AND THEY ARE STILL WORKING ON IT. WE DON'T HAVE THE CAR. ADDITIONALLY, THE FRONT DRIVER'S SIDE DOOR WAS NOT FLUSH WITH THE BODY OF THE CAR. WE ASKED THEM TO LOOK AT THE DOOR TO SEE IF IT WAS NOT INSTALLED PROPERLY. THEY OFFERED TO HAVE THE BODY SHOP BEND THE DOOR. *TR

Feb 20, 2012

SERVICE BRAKES, HYDRAULIC,POWER TRAIN

1 complaint

PREPARING TO BACK FROM MY GARAGE, I STEPPED ON THE BRAKE AND PLACED THE SELECTOR IN REVERSE. DESPITE MY HOLDING FIRMLY ON THE BRAKE, THE JEEP GRAND CHEROKEE MOVED BACKWARDS AS IF SLIDING ON ICE. IT COLLIDED, AT A SLOW SPEED, WITH A CAR PARKED OPPOSITE ON THE DRIVEWAY. WHILE CONTINUING TO APPLY THE BRAKE, I MOVED THE SELECTOR INTO DRIVE IN ORDER TO PULL FORWARD AWAY FROM THE OTHER VEHICLE. THE JEEP LUNGED FORWARD WITH THE FRONT TIRES REMAINING STATIONARY AND SLIDING ALONG THE GROUND. THE VEHICLE CRASHED INTO THE STONE COLUMN BETWEEN THE TWO GARAGE DOORS. THE CAR WAS DAMAGED TO THE EXTENT OF AT LEAST $5,700. THERE WAS DAMAGE TO THE BUILDING AND TO ONE OF THE GARAGE DOORS. I AM FEARFUL OF DRIVING THE JEEP GRAND CHEROKEE EVEN AFTER REPAIRS ARE COMPLETED. IF I HAD BEEN IN A PARKING LOT OR AT A STOP LIGHT THERE COULD HAVE BEEN SEVERE DAMAGE OR INJURY FROM THIS INCIDENT. *TR

Jan 24, 2012

Crash: 1

SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROL

1 complaint

YESTERDAY, 5 JAN 12, AS I APPROACHED A STOP LIGHT I REMOVED MY FOOT FROM THE GAS AND APPLIED THE BRAKES. THE VEHICLE DID NOT SLOW DOWN AS EXPECTED. IT WAS AS IF THE ENGINE WAS FIGHTING ME. I PUT THE CAR INTO NEUTRAL AND THE RPMS SHOT UP TO ABOUT 5000 AND THEN WENT BACK DOWN. THE CRUISE CONTROL WAS NOT ENGAGED AND MY FOOT WAS ON THE BRAKE, NOT ON THE GAS. TODAY, AS I WAS COASTING TOWARDS AN INTERSECTION, FOOT OFF THE GAS, I STEPPED ON THE BRAKE AND AGAIN THE ENGINE REVVED UP CAUSING ME TO HAVE TO PRESS VERY HARD ON THE BRAKE TO STOP. AFTER NO MORE THAN ONE OR TWO SECONDS THE PROBLEM DISAPPEARED. THIS COULD EASILY CAUSE A SERIOUS ACCIDENT. *TR

Jan 06, 2012

ENGINE AND ENGINE COOLING,VEHICLE SPEED CONTROL

1 complaint

I WAS GOING APPROXIMATELY 20-25 APPROACHING A SIGNAL LIGHT. I LET OFF THE GAS AND APPLIED THE BRAKE AS THE LIGHT WAS RED. AS I LET OFF THE GAS, THE ENGINE BEGAN TO REV HIGHER AND AS I APPLIED THE BRAKE I HAD TO APPLY IT HARDER AND HARDER AS THE ENGINE CONTINUED TO REV EVEN HIGHER. I BEGAN TO SMELL THE BRAKES BURNING AS THEY TRIED TO HOLD THE CAR BACK. FORTUNATELY I HAD THE FORESIGHT TO PUT THE CAR IN NEUTRAL. IT CONTINUED TO REV FOR ABOUT 5 SECONDS AND THEN WENT DOWN TO NORMAL. IT HAS HAPPENED ONCE. NO WARNING LIGHTS WENT ON. THE DEALER SAID THAT THEY CONTACTED THE DETROIT TECHNICAL BUREAU AND THEY SUGGESTED THAT MAYBE IT WAS THE FLOOR MAT, OR MY FOOT, ETC, ETC BUT CLAIMED THEY HAD NO OTHER REPORTS OF THIS OCCURRING. I DON'T HAVE CARPETS AS I OPTED FOR THE RUBBER MATS AND THEY SIT TIGHT TO THE FLOOR. AND MY FOOT WAS NOT STUCK ON THE GAS. I WAS CONSCIOUS OF THE FACT THAT MY FOOT WAS ON THE BRAKE AND NOT THE GAS AS I WAS TRYING TO FIGURE OUT WHAT THE HECK WAS GOING ON. THEY SAID THEY DROVE IT AND DID COMPUTER CHECKS AND HAD NO EXPLANATION. THE SERVICE REP SAID THE RESPONSE FROM THE TECHNICAL BUREAU WOULD BE "INSULTING TO ME". THE DEALER WAS BRADSHAW JEEP IN WATERTOWN, CT AND THE SERVICE REP WAS VICTOR. I WROTE THIS OUT ON THE SERVICE ORDER AND KEPT A COPY. *TR

Dec 21, 2011

2012 JEEP Grand Cherokee Problems & Complaints

Complaints by Component

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