2016 JEEP Grand Cherokee Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
293
Complaints Reported
Complaints by Component
POWER TRAIN
38 complaints
Car not going out of park. Seems to be stuck in gear. Code P1DAB
Sep 30, 2025
Transmission will "buck" unexpectedly when slowing to a stop. This causes a violent and unpredictable lunge forward. This has been reported and inspected by the dealer multiple times with the assessment just being "that's an 8 speed transmission for ya". There is no warning of it happening, nor is an event stored within the vehicle ECU.
Jul 11, 2025
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while in park(Park) and attempting to shift to drive(D), the transmission failed to shift to the desired position. The check engine warning light was illuminated. The contact stated that a handheld diagnostic machine was used to retrieve DTC: P1DB8 and P1DB8-00. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 155,347.
Jul 02, 2025
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while attempting to park the vehicle, the transmission failed to shift into park(P). The “Service Transmission, Set Park Brake, and Prevent Rolling” messages were displayed. Several unknown warning lights illuminated on the instrument panel immediately afterwards and then turned off independently. The parking brake symbol remained flashing with an audible alarm beeping. The contact turned off the vehicle, and the vehicle was towed to the dealer where it was diagnosed and determined that the valve body had failed and needed to be replaced. The vehicle was repaired. The failure occurred approximately 1 year later. The vehicle was returned to the dealer who had diagnosed the vehicle with valve body failure. The dealer informed the contact that the failure was related to NHTSA Campaign Number: 20V043000 (Power Train); however, the VIN was not included. The dealer had been attempting to have the manufacturer add the VIN to the recall. The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.
Sep 04, 2024
Engine oil filter housing cracked and there was excessive and continuous oil leakage. Research on the internet shows this is a common problem as the part is made of plastic and destroyed by heat. If not fixed, the car could overheat, the engine fail, and the car stop during use at high speeds. Problem was inspected, confirmed, and part replaced with metal part at Rad Rides in Buffalo WY. Problem first appeared as oil leaking under car about 2 weeks ago.
Dec 28, 2023
+ 33 more complaints for this component
ENGINE
35 complaints
Oil filler neck leaking and possible due to a blown motor
Nov 03, 2025
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while the vehicle was idling, or at a complete stop, the vehicle was shuddering with the check engine warning light illuminated on the instrument panel. The contact used a code reader and retrieved a DTC for a stuck intake valve in the high lift position. The manufacturer was notified of the failure and referred the contact to a local dealer to have the vehicle diagnosed. The vehicle was not yet repaired. The failure mileage was approximately 111,000.
Feb 13, 2025
During a routine trip, in a suburban area, on a cold winter morning my 2016 Jeep Grand Cherokee Laredo was running rough and losing power as soon as I started it. The engine light came on and we immediately stopped driving and had it towed for repairs. The Dealer diagnosed the problem by observing that the front of the engine rose up when the gas pedal was pressed, and the engine was loose. We are concerned this failure could have resulted in engine falling out of the car, which could have caused a catastrophic accident, fire from the loss of fuel, and loss of life or serious injuries. The engine mounts failed at about 76,101 miles. This did not result in an accident or damage This problem was diagnosed and repaired by the Stafford, Chrysler Jeep Rambler Dealer (the Dealer) at 121A West Stafford Rd, Stafford Springs CT who can be reached at 860-684-8877. The Dealer stated that it was unusual for the engine mounts to fail at such a low mileage unless there was an accident or heavy usage (we do not know of any such issues). We bought the car the certified used from Bolles Motors (the previous owner of the Dealer) with 46,370 miles. The Carfax showed regular maintenance and did show any accidents. We drove only the car 29,731 miles before the engine mounts failed. A copy of the receipt and photos of the engine mounts are attached.
Jan 15, 2025
2016 Grand Cherokee with 3.0L Ecodiesel and the engine failed at 43K mileage. The engine failed while driving on the highway. This could cause an accident and serious safety concern. Ecodiesel had similar failures for different drivers. The engine fails without any previous warnings. The dealer found big metal shaving in the oil pan, possibly due to the rod bearing failure. Currently the engine needs to be replaced
Aug 21, 2024
Rocker arm failure on 3.6 liter engine. This issue had been reported by many Grand Cherokee owners over multiple years. This is an expensive fix greater than 1000 dollars and should be supported or recalled due to manufacturer error.
Aug 09, 2024
+ 30 more complaints for this component
ELECTRICAL SYSTEM
21 complaints
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that the A/C system was inoperable. The vehicle was taken to an independent mechanic, where it was diagnosed that the blower motor fuse was burned, melted, and needed to be replaced. The vehicle was repaired; however, the failure recurred several times. The mechanic replaced the blower motor fuse several times; however, the failure persisted. The vehicle was not repaired. The dealer and the manufacturer were notified of the failure. The failure mileage was approximately 150,000.
Sep 26, 2024
The shifter failed. It won’t come out of park.
Jul 12, 2024
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while driving at 30 MPH, he smelled smoke emanating from the rear passenger seat. After a visual inspection, he observed a fire. The local fire department was able to extinguish the fire. A police and fire report was filed, but no injuries were reported. The contact stated he sustained a nondescript fire-related injury to his right leg but did not seek medical attention. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who determined an electrical software system wiring fault. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Aug 30, 2023
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that the vehicle failed to start. The vehicle was jumpstarted and taken to an independent mechanic, where it was determined that the battery needed to be replaced. The vehicle was repaired; however, the failure recurred two weeks later. The battery was replaced a second time; however, the failure persisted. The battery was replaced a third time. The contact stated that the failure had been recurring. The vehicle was taken to the dealer but was not diagnosed nor repaired. The contact related the failure to an unknown recall. The manufacturer was not notified of the failure. The failure mileage was approximately 87,000.
Aug 10, 2023
Car shut down without warning while i was driving in traffic. Car locked it shelf out and was not drivable. Had to have it towed to local Jeep Dealer. They looked into it and determined that the alternator failed and fried a fuse block as well. the Repair cost just over $1500. There is a recall out for Grand Cherokee's from 2012 to 2014 for the same issue. P60 / NHTsA 14v634. I know my jeep is a 2016 but i feel like this is the same issue.
Jul 19, 2023
+ 16 more complaints for this component
UNKNOWN OR OTHER
20 complaints
Passive head rest deployed while sitting idle in drivers seat! Slamming into the side of my head! Causing a mild concussion! Took it into dealership and they replaced saying it didn’t have a recall! That only replaced if it failed! We wanted to have passenger side replaced also!
Dec 11, 2024
There are issues with the leather dashboard wrinkling, delaminating, and bubbling. I contacted Jeep (case #91040374) after the dealership refused to fix the dashboard. This situation has worsened and requires a new dashboard ($3500) to repair the issue.
Sep 17, 2024
On 4/14/2023 while getting tire rotation and other general maintenance done on my 2016 Jeep, I was informed by service Tec that my lug nuts on my Jeep were swollen and soon will not be able to remove or break, causing issues like tire rotation and general maintenance impossible and high risk of cracking and breaking. This would cause the Jeep to lose its stability, at a higher speed, wheel could come off. This could cause serious damage/injury or death if this happened. I went to local Chrysler dealer in Turnersville and spoke with parts department. They stated each lug bolt cost $18.00 each. I need 20 to replace defective ones. Chrysler parts rep suggested I call Chrysler customer service who he believes would send replacement bolts as these are steel and should not swell at all. I did call and open a complaint with Chrysler recently this month, June. I was just informed by Chrysler customer service that they deem this a warranty issue and not a safety issue and refuse to remedy or replace the defective lug bolts. I’m asking for your assistance in this situation to help replace the defective lug bolts via Chrysler before a serious accident or injury happens. I think it’s totally unacceptable that replacing these defective lug bolts cost $18.00 each and I’m being told to pay this , total cost is $360 for 20 lug bolts that are defective original Chrysler parts
Jun 06, 2023
I noticed a fire from under the hood, half of my car burnt down. I had been parked at home for about five minutes when I noticed a fire.
May 23, 2023
Dashboard leather trim has come so wrinkled, unglued that it blocks my front windshield defrosters from working efficiently.
Aug 28, 2022
+ 15 more complaints for this component
FUEL/PROPULSION SYSTEM
10 complaints
I was stuck in traffic as a result of a road being closed while they cleared another incident. Creeping along, the Jeep with it's engine pause shutting down until I removed my foot off the gas and then engaging so I could move forward a foot or two. Keeping in mind this feature has been throwing errors and I've taken it to the shop twice in the last 6 months with no results, and another appointment scheduled within a few days of the accident. Car in front of me moved forward, I took my foot off the gas, and the self start struggled, and then burst into life at a full throttle. I stomped on my break and tried to steer away, but nicked the corner of the car in front of me, and tangled with their bike rack. But slowed enough there were no air bags deployed. But still, this has become MY fault because of some faulty feature in a car and I get to pay an increase in premiums despite 25 years of no accidents. Is it going to take people getting hurt before this feature can be fixed or at least disabled as a default?
Oct 02, 2025
The DPF exhaust flange bolts broke, causing exhaust gasses to leak from joint into cabin. Known issue with eco diesel vehicles.
Nov 06, 2024
NHTSA Recall Number22V-406 I've been on the waiting list for many many months. Manufacturer doesn't have parts. Dealership doesn't know if parts will ever be available.
Nov 06, 2024
On October 26, 2024, I stopped at a gas station to pick up a few items, turning my vehicle off before going inside. When I returned about five minutes later, the vehicle wouldn’t start. The fuel pump module wasn’t supplying fuel to the high-pressure pump. Since it wouldn’t start, I left it at the station overnight. The next afternoon, after about an hour of attempts, the fuel pump module finally engaged, and the vehicle started, running normally. This issue had actually occurred once before, about a year ago, while I was pulling out into traffic. At that time, the vehicle stalled, and I had to push it out of traffic and into a nearby parking lot. The fuel pump module was also silent then, indicating it wasn’t functioning. Fortunately, after around five minutes, I was able to restart the vehicle without further issues. The vehicle hasn’t exhibited this issue since—until last night. If you research this problem online, it seems there are other reports of similar incidents with Jeep Grand Cherokees and Ram 1500 models equipped with the EcoDiesel engin
Oct 27, 2024
I have attempted to have recall Z46 performed by several Jeep dealerships and have been unsuccessful at getting the work done or even any estimate when it might be done. I complained to Jeep online advocate and was told there was a “huge” backlog and they would not commit to any repair date. The vehicle is dangerous to drive as the fuel pump may fail and subject the occupants to unnecessary risk of injury or death.
Jul 10, 2024
+ 5 more complaints for this component
FUEL SYSTEM, DIESEL
8 complaints
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that after refueling the vehicle and attempting to start the vehicle, the vehicle failed to start. The vehicle was sputtering and hesitating while being started. There were no warning lights illuminated. The vehicle had been towed to the dealer where it was diagnosed that the fuel pump and the electrical wiring system had failed. The contact was informed that the failure was related to NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the VIN was not included. The vehicle had not been repaired. The manufacturer was made aware of the failure, and it was confirmed the VIN was not included in the recall. The contact was referred to NHTSA Hotline to file a complaint. The failure mileage was 30,000.
Feb 02, 2024
The contact owns a 2016 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Dec 19, 2023
The contact owns a 2016 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Nov 20, 2023
The contact owns a 2016 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Nov 14, 2023
The contact owns a 2016 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Oct 24, 2023
+ 3 more complaints for this component
SERVICE BRAKES
8 complaints
Vehicle is currently at a Jeep dealership for the 8th time with another Brake Concern. Brakes repetitively seize causing brakes to rapidly overheat, smoke emitting from the wheel, about to catch fire. Two Dealerships have failed to "duplicate the concern" until I get it there with the wheel about to catch on fire. Initially the drive side rear was the problem, 2 months after having the car returned to me, the passenger side rear began doing the same thing. I have contacted Jeep Customer Care and my concerns over the safety of the vehicle have been dismissed, they stated "this is not a known issue, if you have any other questions or concerns please contact us again". There have been no warning lights from the vehicle, it will be operating fine one trip, and the next trip you will stop after a short drive a cloud of smoke will be coming from the wheel, and the smell of burning brakes. As the brake continues to heat up while you are driving, the vehicle will begin to violently shake and vibrate.
Jan 01, 2023
I CAME TO A COMPLETE STOP AT TRAFFIC LIGHT WITH 2 VEHICLES AHEAD OF ME. THE VEHICLE STARTED MOVING SLOWLY EVEN THOUGH MY FOOT WAS FIRMLY ON BRAKE AND AS IT TOUCHED THE FRONT VEHICLE, I QUICKLY HAD TO MOVE THE SHIFT FROM DRIVE TO PARK TO MAKE THE VEHICLE STOP.
Oct 18, 2018
AT 45 MPH, LEVEL HIGHWAY, NO OTHER TRAFFIC, ACC NOT ACTIVATED, CAR DEPLOYED EMERGENCY STOP, APPLYING HARD BRAKING, UNTIL CAR SLOWED TO APPROX 10 MPH. HAD TRAFFIC BEEN TO REAR, AN ACCIDENT WOULD HAVE HAPPENED. CAR HAD 10340 MILES. ONE PREVIOUS INCIDENT BACKING OUT MY DRIVEWAY WITH NO OBSTRUCTIONS PRESENT. SAME BRAKING SENARIO. MILEAGE WAS ABOUT 3500. PROXIMITY WARNING FEATURE WAS "ON" IN BOTH INCIDENTS. WANTED TO CHECK HERE FOR RECALLS BEFORE CONTACTING JEEP DEALER.
Feb 14, 2017
BRAKES SQUEAL FIRST THING THEN LATER. LESS THAN 8500 MILES. DEALER SAYS THIS IS NORMAL.
Nov 22, 2016
SINCE CAR WAS PURCHASED BRAND NEW IN MAY 2016, THE FRONT BRAKES SQUEAKED. TOOK CAR BACK TO DEALER FOR REPAIR AT 5,000 MILES DEALER STATED REPAIR TO BRAKE WAS MADE. HOWEVER, PROBLEM CONTINUES AND HAPPENS ALL THE TIME DURING STOP AND GO TRAFFIC. TOOK CAR BACK TO DEALER AT 10,000 MILES. DEALER CLAIMS THEY COULD NOT DUPLICATE NOISE AND NO REPAIRS WERE MADE. HOWEVER SQUEAK OCCURS ALL THE TIME DURING STOP AND GO TRAFFIC. SOMETHING IS CERTAINLY WRONG WITH THE BRAKES.
Nov 10, 2016
+ 3 more complaints for this component
VEHICLE SPEED CONTROL
8 complaints
Twice in recent months the car accelerated on its own while idling. I received no warning or message. Both times the car surged forward a short distance. I applied the brake both times, but it didn’t seem to have much effect. The car seemed to slow on its own. My search of the internet uncovered many instances of sudden unintended acceleration involving the Jeep Cherokee, some resulting in severe injury/property damage, so it is definitely a safety issue. There have been many complaints, over many years, about this same problem, but I could not find mention of a recall notice or service advisory. Apparently there has been no definitive identification of the cause. I would gladly have the car inspected, but suspect that the problem can not be easily reproduced. I have had the vehicle for 5 years and only experienced this problem twice. Of course it only has to happen once to cause serious harm.
Jun 22, 2021
I WAS PULLING OUT ONTO THE HIGHWAY FROM A STOP POSITION, AS I TRIED ACCELERATE THE ENGINE ACTED LIKE I WAS IN NEUTRAL OR PARK! I THOUGHT I HIT THE GEAR SHIFT INTO PARK OR NEUTRAL, BUT I WAS IN DRIVE. IT WENT BACK INTO DRIVE MODE SECOND S LATER. SCARY FEELING WITH TRAFFIC GOING 50 MPH AROUND ME! WELL IT DID IT AGAIN GOING FROM A STOP POSITION TURNING LEFT ONTO A BUSY 3 LANE STREET. NOW I KNOW SOMETHING IS NOT RIGHT!! SO FAR NO RECALL ON MY VIN #, BUT MANY OTHER 2016 JEEP GRAND CHEROKEE HAVE BEEN RECALLED WITH SOMETHING SIMILAR. IT'S VERY SCARY , DANGEROUS, AND HAZARDOUS! *TR
Jun 25, 2020
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING LOW SPEEDS, THE ACCELERATOR PEDAL SUDDENLY TRAVELED TO THE FLOORBOARD, THE VEHICLE ACCELERATED, AND CRASHED INTO A FENCE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER RETRIEVED THE BLACK BOX AND PROVIDED CASE NUMBER: [XXX]. THE VEHICLE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 45,848. AP*MP CONSUMER STATES THAT INCIDENT HAPPENED AFTER COMING OUT OF A CAR WASH. CONSUMER STATES THAT FOOT WAS NOT ON THE GAS WHEN VEHICLE ACCELERATED AND SMASHED INTO THE FENCE. WHEN VEHICLE HIT THE FENCE IT STARTED REVVING UP BEFORE SLOWING DOWN TO A NORMAL IDLE. VEHICLE WAS TOWED TO TILTON AUTO BODY WHERE THE DAMAGE WAS REPAIRED. IT WAS THEN TAKEN TO TILTON AUTO SERVE (TILTON, NH) FOR FRONT END ALIGNMENT. MANUFACTURER ANALYZED BLACK BOX AND STATED THAT THERE WERE NO ISSUES WITH THE THROTTLE SYSTEM OR ACCELERATOR PEDAL ASSEMBLY. *DL PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Nov 15, 2019
VEHICLE WAS PARK AT DRIVE THRU ATM. VEHICLE WAS PLACED BACK INTO DRIVE AND AS. TAKE BRAKE WAS RELEASED, VEHICLE ACCELERATED WITHOUT GAS PEDAL BEING PRESSED. VEHICLE WENT INTO FORWARD MOTION RAPIDLY AND BRAKE HAD TO BE APPLIED TO STOP VEHICLE. SAME INCIDENT HAPPENED AGAIN A SHORT TIME LATER WHEN PULLING ONTO STREET. PRIOR THE VEHICLE WOULD GO INTO NEUTRAL WITHOUT WARNING. AS VEHICLE WAS ATTEMPTING TO CROSS BUSY HIGHWAY, THE VEHICLE WENT INTO NEUTRAL AT DETRIMENTAL TIME WHILE TRAFFIC WAS ONCOMING. SHIFTING INTO NEUTRAL THEN BACK TO DRIVE HAD NO EFFECT. VEHICLE ENGINE HAD TO BE TURNED OFF THEN BACK ON TO GET VEHICLE TO GO BACK IN DRIVE. THIS OCCURRENCE HAPPENED ON THREE SEPARATE OCCASIONS. DEALER SHIP WAS NOTIFIED AND THEY REPLACE A WIRE HARNESS. DEALERSHIP WAS NOTIFIED REGARDING ACCELERATION ISSUE AND THE VEHICLE WAS TOWED TO THEM. DEALERSHIP MECHANICS ADVISED THEY COULDN'T RECREATE THE PROBLEM AND SAID BRING IT BACK IF IT HAPPENS AGAIN. VERY DANGEROUS. NOT CONFIDENT IN VEHICLE RELIABILITY.
Apr 09, 2017
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED FROM A STOP, THE ENGINE RESTARTED AND HESITATED TO RESPOND. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,002. ...UPDATED 12/28/16 *BF **** UPDATED 01/10/17*LJ UPDATED 01/11/17.*JB THE CONSUMER STATED IT IS UNDETERMINED WHAT CAUSED THE FAILURE TO OCCUR AND WHEN IT WOULD OCCUR. THE DRIVER MUST REMEMBER TO PRESS THE OVERRIDE BUTTON ON THE DASH WHEN THE ENGINE WAS RESTARTED. UPDATED 06/22/2017 *JS CONSUMER STATED THIS VEHICLE IS DESIGNED TO LET THE COMPUTER CONTROL STALL THE ENGINE AT ALL TIMES WHEN THE VEHICLE STOPS FOR ANYTHING AND THEN WHEN PRESSURE IS APPLIED TO THE ACCELERATOR PEDAL, THE ENGINE AUTOMATICALLY RESTARTS AND AS YOU CONTINUE TO PRESS THE ACCELERATOR, THE VEHICLE WILL ACCELERATE IN A NORMAL MANNER AS IF THE ENGINE HAD NOT STOPPED. UPDATED 7/10/18*JB
Nov 22, 2016
+ 3 more complaints for this component
POWER TRAIN,SERVICE BRAKES
7 complaints
The gear selector assembly (shifter indicator) failed in accordance with current recall S28 for 2016 Jeep Grand Cherokees. The lights stopped illuminating suggesting corruption/inability to flash repair and the "Service Shifter" warning message appeared on the dash. The dealer indicated the vehicle is immediately unsafe for operation stating that the PRNDM indicator operates important features beyond just illumination of the PRNDM display such as driving signals, lights including reverse lights, backup camera, etc and that the vehicle is not currently recognizing all gears. Jeep dealer indicated this is a common failure and indicative of S28 recall but could not provide reasoning why vehicle was not included in the notice.
May 29, 2025
MY 2016 JEEP GRAND CHEROKEE LAREDO MAKES A GRABBING FEEL OR NOISE WHEN IT DOWN SHIFTS FROM 2ND TO 1ST SO NOT SURE IF IT HAS SOMETHING TO DO WITH THE TRANS. OR MAYBE THE BREAKS I FEEL IT HAS SOMETHING TO DO WITH THE TRANSMISSION BUT CAN'T SEEM TO GET ANY ANSWERS EXCEPT YUM THAT'S NORMAL FOR THE JEEP I CALL BULL**** BUT HAPPENS WHEN IT IS IN MOTION SLOWING DOWN AND TURNING MOSTLY.
Jan 12, 2021
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHUTOFF WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND RESTARTED THE VEHICLE TO RESUME NORMAL DRIVING. THE CONTACT HAD TAKEN THE VEHICLE TO SNETHKAMP CHRYSLER DODGE JEEP RAM (11600 TELEGRAPH RD, REDFORD CHARTER TWP, MI 48239) ON TWO SEPARATE OCCASIONS HOWEVER, THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT ALSO STATED THAT THE VEHICLE MADE AN ABNORMAL NOISE UPON DEPRESSING THE BRAKE PEDAL AS WELL AS UPON ACCELERATION AFTER A COMPLETE STOP. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND THEY REFERRED HER BACK TO THE SAME DEALER FOR AN APPOINTMENT. THE VEHICLE REMAINED IN THE POSSESSION OF THE DEALER. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 51,000.
Aug 10, 2020
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V249000 (POWER TRAIN, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Aug 04, 2016
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V249000 (POWER TRAIN, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Jun 28, 2016
+ 2 more complaints for this component
ELECTRICAL SYSTEM,ENGINE
7 complaints
Vehicle will stall while driving. Has happened 15+ times when trying to accelerate from a stop light, twice while driving at 45+ mph. Engine will stall and the dash will say "Shift to park to continue driving." Vehicle must be shifted in to park, and then the start button must be pressed to restart the engine and continue driving.
Dec 24, 2024
My first report (#11396370) was made to you in February 2021. The recall was started in 2020 and as of this date my jeep dealer does not have the parts to repair my vehicle. According to reports, I am driving a "time bomb" ready to burst into flames and threatening the safety and lives of me, my family, and my passengers. To make things worse jeep has notified me that the "U-Connect" emergency contact system will become degraded and inoperable in the coming months making it impossible for me to contact "911" or the jeep emergency assistance contact system. The latter being a paid service (similar to GMC's "On-Star" system) for which they have not promulgated any remedy, any thought of a remedy, or attempt to provide any remedy. THE BOTTOM LINE: I am driving a "time bomb" without a here to fore active emergency contact system with no resolution or parts available from Jeep. Someone needs to report and inquire about the above cited Jeep issues.
Oct 30, 2021
I WAS AT A RED STOP LIGHT AND WHEN THE LIGHT TURNED GREEN I LIFTED MY FOOT OFF THE BRAKE AND ONTO THE GAS PEDAL AND REALIZED MY 2016 GRAND CHEROKEE WOULD NOT MOVE AND HAD COMPLETELY STALLED. I CHECKED TO MAKE SURE THE GEAR WAS NOT IN NEUTRAL AND READ AN ERROR MESSAGE ON THE DASH THAT SAID SOMETHING ALONG THE LINES OF 'SHIFT THE GEAR INTO PARK AND THEN INTO DESIRED GEAR.' I COULD NOT PUT THE CAR INTO DRIVE AND HAD TO COMPLETELY SHUT OF MY VEHICLE AND RESTART IT TO GET IT INTO DRIVE. I WAS LUCKY THAT IT WAS LATE AT NIGHT AND NOT MANY PEOPLE WERE AROUND ALTHOUGH ONE PERSON CAME SPEEDING UP BEHIND ME AND HAD TO SWITCH LANES TO NOT HIT ME, EVEN CAME WITH A NOT SO FRIENDLY HONK. I HAVE HEARD OF MANY OTHER PEOPLE EXPERIENCING THIS EXACT SAME SITUATION INCLUDING WHILE DRIVING AT HIGH SPEEDS ON THE HIGHWAY AND TAKING TURNS IN BUSY TRAFFIC. THIS IS A VERY DANGEROUS SCENARIO AND I AM SURPRISED IT HAS NOT YET LED TO A FATAL ACCIDENT.
Jan 01, 2020
THE VEHICLE WAS STARTED AND WOULD NOT SHUT OFF. ALL LIGHTS ON DASH CAME ON WHICH COULD HAVE CAUSED AN ACCIDENT TRYING TO READ THEM ALL. HAD TO DISCONNECT FUSES AND BATTERY TO GET ENGINE AND ALL LIGHTS OFF. PUT ALL BACK TOGETHER AND ENGINE WILL NOT TURN OVER AT ALL. IT APPEARS TO NOT BE RECOGNIZING FOB EVEN WITH NEW BATTERY.
May 12, 2019
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS AT A STOP SIGN, IT STALLED WITHOUT WARNING. THE CONTACT POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE VEHICLE WAS LATER TAKEN TO BAXTER CHRYSLER DODGE JEEP RAM OMAHA (17950 BURT ST, OMAHA, NE 68118, (402) 493-7800) WHERE IT WAS DIAGNOSED, BUT A FAILURE CODE COULD NOT BE FOUND. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED THE SAME DEALER AND WAS INFORMED THAT THEY HAD UPDATED THE SOFTWARE. THE CONTACT WAS NOT AWARE OF THE SOFTWARE UPDATE AT THE TIME OF THE DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,300.
Aug 20, 2018
+ 2 more complaints for this component
STEERING
7 complaints
My steering "locked up", I had it towed to a Jeep dealer who diagnosed it as faulty steering gear rack. It cannot be repaired-it must be replaced. The car did show a code when it locked up=but not before. The vehicle has not been repaired and is available for inspection,
Dec 08, 2023
The contact owns a 2016 Jeep Grand Cherokee. The contact stated while driving approximately 40 MPH, the power steering warning light illuminated, and the steering wheel became difficult to turn in either direction. The vehicle was later towed to the local dealer who diagnosed that the steering rack and pinion was faulty and needed to be replaced. The vehicle was then towed to an independent mechanic who replaced the steering rack and pinion, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 55,000.
Sep 18, 2023
WHILE I WAS DRIVING, THE POWER STEERING WENT OUT. IT COULD HAVE CAUSED MAJOR ACCIDENTS. THE FIRST TIME, A REPAIR SHOP RESET THE EPS (ELECTRIC POWER STEERING) MODULE AND NO PROBLEM FOR 6 MONTHS AFTERWARDS. A DEALERSHIP CHECKED IT OUT AFTER AND SAID NO ISSUE WITH EPS. 6 MONTHS AFTER, I HAD THE SECOND INCIDENT. IT IS UNSAFE TO DRIVE THE JEEP GRAND CHEROKEE. LESS THAN 45K MILES AND I WAS THE ONLY OWNER OF THE VEHICLE. SEEMS LIKE NHTSA 10139995 IS RIGHT ON THE MONEY WITH THE ERROR CODE C2217.
Mar 16, 2021
I WAS DRIVING THE VEHICLE AND THE POWER STEERING WENT OUT. I HAVE NO POWER STEERING AND THERE IS A MESSAGE ON MY DASH THAT SAYS POWER STEERING UNAVAILABLE, SERVICE REQUIRED. I HAVE 36, XXX MILES ON IT.
Aug 16, 2020
2016 JEEP GRAND CHERROKEE WAS MAKING LEFT 90 DEGREE TURN AT APPROX 5 MPH ON AN A NON-PUBLIC CITY AIRPORT ACCESS ROAD, HIT A SMALL GOLF CART AND STOPPED. DAMAGE TO THE GOLF CART WAS MINOR AND CONSISTED OF BROKEN PLASTIC PARTS. VISIBLE DAMAGE TO THE JEEP WAS A DENTED LICENSE PLATE. THE FRONT WHEEL WERE FROZEN IN THE LEFT TURN POSITION AND COULD NOT BE MOVED. THE VEHICLE WAS TOWED TO A JEEP DEALER, WHO REPORTED THAT THE RACK AND PINION ASSEMBLY WAS FROZEN AND NEEDED REPLACEMENT. THEY SAID THEY COULD NOT DISASSEMBLE OR REPAIR THE PART. THE COST OF THE REPLACEMENT PART WAS $5,020.00. THE VEHICLE HAS 33,040 MILES AND IS WELL MAINTAINED, WITH NO PRIOR ACCIDENTS.
Dec 29, 2018
+ 2 more complaints for this component
POWER TRAIN,ENGINE
7 complaints
While exiting an automatic car wash, I pressed the brake pedal to put the vehicle in gear and while turning in the lot to go to a vacuum station the accelerator stuck and went to wide open full speed mode and I could not stop it with the brakes. I shot through a vacuum stall, jumped a curb and hit a concrete drain collection box. The air bags deployed but the car was a total loss.
Aug 08, 2023
Over a 3 year time span my 2016 Jeep Grand Cherokee has on multiple occasions had an extremely rough idle, has a hard time accelerating and car drives extremely rough and bumpy. I’ve taken it to multiple different auto shops and all they ever do is change spark plugs OR they just don’t know what’s wrong. No engine light illuminated and no codes. Spark plugs changed March 2020, august 2020, January 2021 and now January 2023 I’m having this problem again and the shop says they don’t think it’s spark plugs . I just want this resolved. This cannot be safe!
Jan 19, 2023
SOMETIMES WHEN IN DRIVE THE CAR STARTS FORCING ITSELF TO MOVE FORWARD MOTION, ONLY HAPPENS WHEN TURNING ON A 4WAY STREET! ALSO THE CAR AUTOMATICALLY TURNS OFF AT RED LIGHTS IF LOW ON GAS IT SHUT OFF AND WE WERE STUCK AT A RED LIGHT
Sep 17, 2020
BACKING UP TO PARKING SPOT A HOME, FROM A DEAD STOP I GOOSED THE THROTTLE TO GO UP A SLIGHT INCLINE AND THROTTLE STUCK WIDE OPEN IN REVERSE. STOOD ON THE BRAKE FOR 20FT WHILE FIGHTING THE THROTTLE, HIT THE SIDE OF GARAGE AND THREW IT INTO DRIVE AND CONTINUED TO STAND ON THE BRAKES FOR ANOTHER 40FT IN DRIVE. AFTER SMASHING THE IGNITION BUTTON FRANTICALLY ABOUT A DOZEN TIMES AND ALSO ENGAGING THE EMERGENCY BRAKE, THE JEEP SHUT OFF. THIS ALL HAPPENED IN OUR DRIVEWAY THAT OUR CHILDREN PLAY ON OFTEN. LUCKILY NO ONE WAS HURT, AND NO ONE WAS IN THE VEHICLE WITH ME BUT THIS COULD HAVE BEEN WAY WORSE. NEVER HAD AN ACCIDENT IN MY LIFE UNTIL THIS EVENT. COMPLETELY OUT OF MY CONTROL. NOTE THE SKID MARKS ON THE DRIVEWAY. *TR
May 16, 2020
IN 2019 JEEP ROLLED OUT AN APPROVED EMISSIONS MODIFICATION (AEM) PROGRAM AS PART OF A EMISSIONS COMPLIANCE SETTLEMENT WITH REGULATORY AUTHORITIES. THIS SOFTWARE FLASH/RE-PROGRAM HAS MADE AN OTHERWISE SAFE CAR UNSAFE. AT LOW ENGINE TEMPERATURES (COLD START) THE VEHICLE HAS VERY LITTLE POWER TO ACCELERATE THROUGH INTERSECTIONS, MAKE LEFT TURNS, MOVE OUT OF THE WAY IF SOMEONE IS APPROACHING FROM A HIGH RATE OF SPEED FROM BEHIND AT A STOPLIGHT. JEEP HAS ACKNOWLEDGE THIS ISSUE AND HAVE NOTED THEY ARE WORKING ON A FIX, BUT HAVE NOT OFFERED ACCOMMODATIONS TO ENSURE ONE HAS A SAFE CAR TO DRIVE WHEN THEY SPEND MONTHS DEVELOPING A FIX. IT IS A HAZARD, HAS RESULTED IN SEVERAL NEAR-MISS SITUATIONS, AND THEY NEED TO BE HELD ACCOUNTABLE TO ENSURING THEIR CUSTOMERS SAFETY.
Sep 20, 2019
+ 2 more complaints for this component
SEATS
7 complaints
The headrest on the driver's side popped open when I was driving. I had backed out of my driveway and had changed to drive and as I did the headrest popped open. It hit me in the back of my head. Luckily I was driving slow and I could pull over to find out what happen and discovered that the headrest popped open. In trying to find out what was going on with the headrest I discovered a small piece of plastic that came out of the headrest. I am unable to reset the headrest due to this broken piece of plastic. I am glad that I wasn't driving at a faster speed as the bump from the headrest may have caused me to put on the breaks or change lanes as a result of the hit on my head.
Feb 06, 2023
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while driving at approximately 60 MPH, the driver's head restraint exploded, which caused him to sustain a whiplash injury. No warning lights were illuminated. The vehicle was taken to a local dealer; however, the parts for the repair were on backorder. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 96,000.
Nov 03, 2022
My 2016 Jeep Grand Cherokee driver side headrest clips broke on their own. I was sitting in the parking lot of my child’s daycare.
Jul 07, 2021
THE HEADREST ON THE DRIVER SEAT OF MY 2016 JEEP GRAND CHEROKEE POPPED OPEN WHILE I WAS PARKED IN THE GARAGE.
Mar 23, 2021
THERE IS A KNOWN POTENTIAL PROBLEM OF THE INADVERTENT DEPLOYMENT OF ONE OR BOTH OF THE FRONT SEAT ACTIVE HEAD RESTRAINTS. THIS CAN CAUSE A CONCUSSION AND CAN CAUSE THE DRIVER TO LOOSE CONTROL OF THE VEHICLE AFTER BEING STRUCK IN THE HEAD. THE CAUSE IS A CHEAP PLASTIC PIN THAT IS UNDER CONSTANT PRESSURE AND HAS DETERIORATED OVER TIME AND RELEASE WITHOUT WARNING. THIS KNOWN POTENTIAL PROBLEM HAS NOT HAPPENED TO ME YET. BUT JEEP (FCA) ISSUED A WARNING AND EXTENDED THE WARRANTY BUT HAS NOT YET ISSUED A RECALL TO FIX THE POTENTIAL PROBLEM. THEY ARE ONLY FIXING THIS IF IT HAS DEPLOYED, LEAVING ALL OTHER CUSTOMERS WORRYING AND WAITING FOR A POTENTIAL HIT TO THE HEAD ANYTIME WHILE DRIVING. THERE ALREADY IS A CLASS ACTION SUIT AGAINST FCA IN FLORIDA.
Feb 16, 2021
+ 2 more complaints for this component
AIR BAGS
6 complaints
This 2016 Jeep Grand Cherokee was hit in the left front by a vehicle that failed to stop at a stop sign. It also spun and was impacted on the left rear as well. All airbags but the driver’s side curtain airbag deployed. The driver hit their head on the seat belt pillar on the driver’s side. I have contacted Jeep but they have not responded to me in over a week. Injury to the driver’s head would have been less traumatic if this airbag had deployed.
Nov 04, 2025
Passenger front seat headrest deployed while parked, no collision or accident, was parked in my driveway.
Jun 11, 2025
I was involved in a car crash accident on the freeway, I was hit by a Ford Raptor truck from the back (left side) and pushed against the median barrier (center division) bounced back and spun twice and while spinning I hit another vehicle. Through all this I had three impacts, but when I hit the center divider I bumped my head on the left side and while spinning I heard the sound of gas (and felt air also coming into the car on the side of my head) but the side airbags never deployed. I suffered a head concussion and neck injury due to whiplash and bumping my head. I called the Jeep Company and claimed about the side/curtains airbags not deploying, they said they will send someone to check the car and investigate, they also made me sign the order authorizing them to check the car and after doing the investigation they sent me a letter with a vague explanation and no copy of the report that supports it. This needs further investigation, Jeep is not being cleared about this.
Jul 22, 2024
The airbag sensor indicator light for front passenger seat illuminated on my 2016 Jeep Grand Cherokee Limited at only 80,000 miles even when adult passengers are sitting in the seat. This conveys that there is an airbag malfunction. It has stayed illuminated. This poses a danger to passengers in the front passenger seat. It has not been inspected by a mechanic or dealer yet.
Jan 02, 2022
THE VEHICLE WAS IN MOTION ON A CITY STREET, THE AIR BAG LIGHT COMES ON AND OFF, VEHICLE HAS NOT BEEN INVOLVED IN ANY TYPE OF ACCIDENT SO NOT SURE WHY THE LIGHT IS COMING OFF OR ON? THANKS
Jan 01, 2021
+ 1 more complaint for this component
STRUCTURE
6 complaints
The paint on my hood has bubbling underneath. I’m not sure but someone informed me this was a manufacture related incident when the vehicle was painted and not done correctly, causing paint bubbling. This is only on the front hood area on both side of jeep emblem
Jun 09, 2024
Similar to https://static.nhtsa.gov/odi/tsbs/2019/MC-10170403-9999.pdf NUMBER: 23-036-19 GROUP: 23 - Body DATE: December 18, 2019 SUBJECT: Leather Instrument Panel (IP) Cover Delaminating - X81 Warranty Extension This issue still exists in newer years. Including my 2016 Jeep Overland High Altitude. Recall should be extended to include 2016 model years. There are plenty of similar complaints online. Jeep has not improved the quality or design on this defect.
Jun 08, 2023
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that the driver's side dashboard leather lifted and blocked the defroster from operating as needed. The vehicle was taken to the dealer where it was diagnosed that the dashboard needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact that the dashboard was not covered under warranty. The failure mileage was approximately 74,000.
May 04, 2022
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE IN HIS VEHICLE, HE NOTICED THE DASHBOARD RISING AS BUBBLES APPEARED. THE CONTACT MENTIONED THE DASHBOARD FAILURE WAS BECOMING VERY CONCERNING BECAUSE ITS HARD TO SEE THE ROADWAY WHILE DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER LAKELAND SQUARE MALL (3800 US HIGHWAY 98 NORTH, LAKELAND, FL 33809) WHERE THE DASHBOARD WAS INSPECTED AND IT WAS DETERMINED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALLS WAS ON THE VIN. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.
Aug 11, 2020
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING IN THE RAIN, WATER DRAINED INTO THE VEHICLE THROUGH THE WINDSHIELD AND INTO THE ELECTRICAL COMPONENTS, WHICH CAUSED THE LIGHTING TO TURN OFF TEMPORARILY. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 84,000.
Mar 07, 2019
+ 1 more complaint for this component
EXTERIOR LIGHTING
5 complaints
Headlights will completely go out at night just at random, sometimes it's only one and sometimes it both completely. Yet the High beams and fog lights will work when activated even when the regular lights will not. Has been an ongoing issue for a while now, and upon talking to other Jeep Grand Cherokee owners of around the same year model they complain that there's do it randomly as well, and I've seen a lot of forums talking about this issue.
Dec 07, 2025
The contact owns a 2016 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed at night, the headlights failed to illuminate as needed. The vehicle was taken to the dealer; however, the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 160,000.
Jul 23, 2024
The headlight lenses are hazing on the inside. I have turned this defect in for warranty repair and repair was denied. I contacted Jeep and I was told since it was denied there is nothing more they can do. The hazing on the inside of the lese is defusing the lights and visibility is drastically reduced at night. I have researched this issue and what I find out is the haze is caused by the heat of the BiXenon HID is burning the inside of the headlight lense.
Jan 09, 2023
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE LED HEADLIGHTS FLICKERED WHILE DRIVING AT NIGHT CAUSING THE HEADLIGHTS TO PROVIDE INADEQUATE LIGHTING FOR SAFE NIGHT TIME DRIVING. COURTESY CHRYSLER DODGE JEEP RAM (440 28TH ST SE, GRAND RAPIDS, MI 49548, (888) 497-0049) WAS CONTACTED AND STATED THAT THE HEADLIGHT HOUSINGS NEEDED TO BE REPLACED AT A COST OF $2300. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE BUT, OFFERED NO ADDITIONAL ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN.
Dec 17, 2020
MY JEEP.GRAND CHEROKEE 2016 75TH ANNIVERSARY FRONT LIGHTS STOPPED WORKING ... FIRST IT WAS THE LEFT AND NOW THE RIGHT, IN 10/29 I TOOK MY CAR TO THE JEEP DEALER FOR THE FIRST PROBLEM AND THEY TOLD ME THAT MY WARRANTY HAD EXPIRED, JUS 40 K MILES, TODAY 12/9 THE RIGHT DOES NOT WORK. AND THEY ARE NOT RESPONSIBLE FOR THE PROBLEM.
Dec 09, 2019
FUEL SYSTEM, GASOLINE
4 complaints
The contact owns a 2016 Jeep Grand Cherokee. The contact stated while driving approximately 45 MPH, the message "Shift into Park" was displayed. The contact stated that moments later the vehicle stalled. The vehicle was towed to the local dealer who diagnosed that the fuel pump had failed and needed to be replaced. The fuel pump was replaced, and the vehicle was repaired. The contact indicated that approximately 30,000 miles later the same message was displayed, and the vehicle stalled and was towed to the dealer. The dealer diagnosed that the replacement fuel pump had failed and needed to be replaced. The vehicle was repaired. The contact stated that the manufacturer's part number for both failed fuel pumps were identical. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 61,000.
May 16, 2025
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed that there was a leak in the evap system. The mechanic replaced the Evaporative System Integrity Module (ESIM). The manufacturer was made aware of the failure. The failure mileage was 63,635.
Oct 26, 2022
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THE VEHICLE WAS AT A STANDSTILL, WHEN HE STARTED TO SMELL FUEL INSIDE THE CABIN OF THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO BROWN'S STERLING CHRYSLER DODGE JEEP RAM (21900 AUTO WORLD CIR, STERLING, VA 20166;(571) 390-6900) WHERE IT WAS DIAGNOSED WITH NEEDING THE FUEL RAIL CROSSOVER TUBE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V814000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000.
Dec 17, 2020
2016 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO DAMAGED FUEL RAIL CROSSOVER TUBE. *LD *JS
Sep 13, 2018
ENGINE,FUEL/PROPULSION SYSTEM
4 complaints
Since purchased new, vehicle frequently loses acceleration, at varying vehicle speeds and will not exceed engine idle and has happened several times when crossing oncoming speeding traffic and is hard to avoid dangerous collision. To get the engine to accelerate again, operator must stop the vehicle, put the can in park, shut the engine off then restart. Most of the times, it is hard to find a spot in the traffic to go through the above maneuver creating a very dangerous situation as it has happened in the HOV lane of freeways during high speed and crowded traffic, no place to pull over.
Jun 23, 2023
Dear Sir or Madam, I want to file this complaint regarding an authorised JEEP Dealership and Service in Kyiv, Ukraine (Stolychne Highway, 90, 03045), which refuses to repair my Recall 22V-406 on my 2016 JEEP Grand Cherokee Overland. According to that I'm not able to use my car until it will be maintained and mentioned above Safety Recall will be completed because it may cause a car accident on the road or highway without my fault and this can seriously affect my, my family’s and others people health. I hope you can make a right influence on this authorised JEEP Dealership and Service to make sure this unpleasant situation will not happen again with me or any other client. Looking forward to answer from you.
May 23, 2023
Initially called to schedule an appointment with the jeep dealership due to engine coolant loss in December of 2021 in regards to a recall of egr cooler (W79). Couldn't get an appointment until 2/25/2022. Told it was safe to drive until. 2/25 took vehicle in for inspection of said recall, told yes it does have problem, but no parts until 3/14/2022, safe to drive. Brought back 3/14/22 dealership still has vehicle, not safe to drive, still waiting on parts. Now there is a new recall (Z46), vehicle unsafe to drive, no parts or time when parts will be available.
Jul 25, 2022
DIESEL ENGINE JUST SHUTS OFF. TOWED TO THE DEALERSHIP: CODE P016F-00 WAS STORED. BUT NOTHING WAS DONE TO REPAIR THE PROBLEM AS THE CAR STARTED BY THE TIME IT GOT TO THE DEALERSHIP. DIAGNOSTICS PERFORMED AT KERNERSVILLE DODGE, KERNERSVILLE, NC 27284 PH: 336-996-4111 INVOICE: DOCS402929 INVOICE DATE: 05/15/2018
May 15, 2018
WHEELS
4 complaints
Please see attached further information as to complaint recently filed, NHTSA ID # 11525685
Jun 10, 2023
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while the vehicle was receiving tire maintenance service, the contact was informed that all 20 lug nuts were swollen. The contact took the vehicle to the local dealer, where it was diagnosed and determined that all 20 lug nuts needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 104,000. The contact replaced all of the swollen lug nuts at their own expense.
Jun 06, 2023
Lug nuts on tires have swelled up and expanded causing inability to get tire to come off with emergency lug wrench that comes with the vehicle. This poses a risk for driver if they come across a flat tire as they will be left stranded. Still have yet to find a mechanic that has been able to get my tire off.
May 25, 2023
MY NAME IS [XXX] AND I RECENTLY (03/09/2018) PURCHASED A 2016 JEEP GRAND CHEROKEE (VIN# [XXX]). THE FOLLOWING DAY MY TPMS SENSOR LIGHTS CAME. I DIDN'T THINK MUCH OF IT, TRIED PUTTING AIR IN MY TIRES BUT IT DIDN'T WORK. I TOOK MY CAR IN TO SERVICE THE PROBLEM ON 04/30/2018. AFTER I DROPPED OFF MY CAR I WAS TOLD TO WAIT FOR A PHONE CALL. WHEN I GOT THE CALL MY SERVICE ADVISOR [XXX], WHO WAS VERY NICE AND HELPFUL TOLD ME ALL 4 OF MY SENSORS WERE MISSING AND THERE'S A STRONG POSSIBILITY THE PREVIOUS OWNER ALSO SWAPPED OUT THE TIRES AS WELL. I PURCHASED MY JEEP WITH 8,000 MILES, A LEASE RETURN CARRYING A CPO STAMP OF APPROVAL. I WAS TOLD THERE'S NOTHING THAT CAN BE DONE. I'D HAVE TO PAY EVERYTHING OUT OF POCKET. I DIDN'T EVEN GET FLOOR MATS ON THE DAY OF PURCHASE I ACTUALLY RECEIVED THEM A MONTH LATER. HOW DOES THIS HAPPEN? IF MY VEHICLE IS A CPO DOESN'T IS MEAN IT PAST A MULTITUDE OF TESTS? HOW IS SOMETHING SO OBVIOUS MISSED? I'D APPRECIATE SOME HELP IN RECTIFYING THIS PROBLEM, I SPOKE WITH THE SUPERVISOR IN CHARGE OF SERVICE AND HE NEVER GOT BACK TO ME, UNFORTUNATELY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
May 08, 2018
POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
4 complaints
My 2016 Jeep Grand Cherokee 75th edition 3.0L Ecodiesel stalled with no warning while driving on a two lane highway in the middle of NoWhere, New Mexico. No warning lights, until the entire dashboard turned on and the car starting losing speed and power. I don't know how I was lucky enough to make it to the shoulder. I sat there for 2 hours with my 2 kids in the car waiting for a tow, 8 hours from home. I have come to find out that there is one recall for my EGR but when taken to the dealership I was told that my car was built with magnetic material attached to the tone wheel which provides a signal to the crankshaft position sensor and was lost therefore leaving me stalled and stranded. I have looked up my recalls and that one is not on there! How is that possible.
Jan 11, 2022
WHILE DRIVING THE VEHICLE AND TOWING MY BOAT (APPROX 4500LBS) FOR THE PREVIOUS HOUR OR SO ON STATE HIGHWAY BETWEEN 50-65 MPH WITH SOME STOPLIGHTS (NOT INTERSTATE), THE CHECK ENGINE LIGHT (CEL) CAME ON AND THE DRIVER INTERFACE ON THE INSTRUMENT CLUSTER CAME ON DISPLAYING SOMETHING TO THE EFFECT OF "SERVICE ELECTRONIC THROTTLE CONTROL SYSTEM". CONTINUED DRIVING APPROXIMATELY 2 MILES TO GET TO AN INTERSECTION TO TURN OFF THE MAIN ROAD. ONCE STOPPED AT THE STOPLIGHT I NOTICED SLIGHT SMOKE COMING FROM THE LEFT FRONT CORNER OF THE HOOD BY THE HEADLIGHT. I PLACED THE VEHICLE IN PARK, PUT THE HAZARDS ON AND PULLED THE HOOD RELEASE. BY THE TIME I EXITED THE VEHICLE AND MADE MY WAY AROUND THE DOOR TO THE HOOD, THICK BLACK SMOKE WAS BILLOWING FROM ALL AROUND THE HOOD AND FLAMES WERE NOTICED COMING THROUGH BODY GAPS AND THE GRILL. WITHIN 30 SECONDS THE ENTIRE ENGINE BAY AND HOOD WAS ENGULFED IN FLAMES. I DID MANAGE TO GET THE BOAT UNHOOKED AND PUSHED BACK AND DOCUMENTED WITH PHOTOS. THIS IS THE THIRD TIME THESE INDICATIONS (CEL) AND DRIVER INTERFACE DISPLAYED THE EXACT SAME INDICATIONS. THE FIRST TIME IT RESOLVED UPON SHUTTING DOWN THE VEHICLE. THE SECOND TIME, IT WAS BROUGHT TO THE DEALER. APPROX 1 MONTH PRIOR TO THE FIRE THE DEALER FOUND NOTHING ON INSPECTION AND RESET THE CODE. THE CODE WAS FOR EXCESSIVE EGR FLOW. ADDITIONALLY THE DEALER PERFORMED ANY OUTSTANDING RECALLS ON THE VEHICLE. THIS VEHICLE WAS EQUIPPED WITH THE 3.0 ECO DIESEL ENGINE AND WAS BOUGHT NEW, DEALER, SERVICED ITS ENTIRE TIME AND HAD APPROXIMATELY 70K MILES ON IT. I HAVE NO DOUBT THIS WAS DIRECTLY RATED TO AN EGR PROBLEM THAT THESE PARTICULAR ENGINES HAVE HAD ISSUES WITH DIRECTLY RESULTING IN THE FIRE.
Nov 22, 2020
DRIVING DOWN THE HIGHWAY AND LOST ALL POWER. WILL NOT RESTART. TOWED TO DEALER THEY SAY IT'S FUEL PUMP RELATED. IT IS A FUEL PUMP RELAY WHICH IS A VERY KNOWN ISSUE (RECALL) ON 2011-2013 BUT NOT ON ANYTHING NEWER.
Sep 07, 2020
LESTER GLENN DEALERSHIP, TOMS RIVER, NJ DOES NOT ACKNOWLEDGE THIS RECALL!
Dec 30, 2016
VISIBILITY/WIPER
3 complaints
The 2011-2021 Jeep WK2 Grand Cherokees all have a safety issue when driven in colder climates in snowy, or icy conditions. Where the wipers are parked on the windshield is below the level of the dashboard, so any heat that is produced by the windshield defroster does not warm the glass where the wipers are parked. This leads to the wipers freezing to the windshield, and cannot be operated to clear the windshield. I don't know why this hasn't been a recall issue in the past, as it effects every WK2 in those years. The solution would be to remove the windshield, and add a heating element to the inside of the glass, similar to the rear window, which happens to have a heating element underneath the rear wiper. There are other vehicles that do have heating elements under the front wipers, namely the Jeep KL Cherokee models. So, FCA knew this was a problem, and decided to ignore it, as they have done many other issues.
Jan 07, 2025
6 FEB 2018 @ 0649: BEFORE SUNRISE, TRAVELING AT APPROX 53MPH, TEMPERATURE APPROX 36 DEGREES, FRONT RETRACTABLE PORTION OF PANORAMIC SUNROOF SHATTERED AND DROPPED GLASS INTO THE PASSENGER COMPARTMENT ONTO THE DRIVERS HEAD AND RIGHT SHOULDER. GLASS WAS ALSO DROPPED INTO THE REAR BENCH SEAT, CHILD SEAT (WAS NOT OCCUPIED), FRONT PASSENGER SEAT (WAS NOT OCCUPIED), AND ARMREST.
Feb 06, 2018
I ORDERED THIS JEEP FROM CHRYSLER IT CAME IN WITH WHITE STITCHING ON A BLACK DASH I HAD A CONCERN ABOUT IT WHEN TEST DRIVING THE DEALER TOLD ME THEY COULD FIX IT SO I PURCHASED IT I HAVE RETURNED THE JEEP MULTIPLE TIME BACK TO THE DEALER AND THEY CAN NOT FIX IT THE GLARE IS SO BAD OFF OF THE STITCHING WHEN DRIVING IT IN THE DAYLIGHT I GET A HEAD ACHE OVER IT I HAVE CONTACTED THE DODGE SRT GROP AND THEY CAN NOT FIND A FIX FOR IT THEY WONT CHANGE THE DASH THEY RECOMMEND NOT TO DYE THE STITCHING DUE TO THE AIR BAG BEING STITCHED TOGETHER WITH THE WHITE STITCHING AT THIS POINT I WANT TO TURN THE JEEP BACK IN SENSE 2008 I HAVE PURCHASED OVER 100 NEW DODGES I CURRENTLY OWN 11 SRT VEHICLES JAY LENO ONLY OWNS 2 AND I'M SURE THEY WOULD FIX HIS IF NEED TO BE I DO NOT REDMOND BUYING ONE OF THESE $76000 JEEPS THEY WONT STAND BEHIND IT IF YOU DO NOT LIKE IT I HAVE HAD THIS JEEP AT MULTIPLE DEALERSHIPS AND THEY HAVE NO ANSWER FOR THE SITUATION. IT IS A HUGE SAFTY ISSUE THAY CAN NOT FIXXX......
May 04, 2016
ENGINE AND ENGINE COOLING,FUEL SYSTEM, DIESEL
3 complaints
The contact owns a 2016 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that two separate dealers were contacted. The manufacturer was not made aware of the issues. The contact had not experienced a failure. Parts distribution disconnect.
Aug 12, 2024
The contact owns a 2016 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Sep 27, 2023
The contact owns a 2016 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but offered no assistance. The contact had not experienced a failure. VIN tool confirms parts not available.
Aug 11, 2023
ENGINE AND ENGINE COOLING
3 complaints
The contact owns a 2016 Jeep Grand Cherokee. The contact became aware of an oil leak coming from the engine. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was discovered that oil had leaked into the coolant tank. The dealer was then notified of the failure and an appointment was scheduled to have the vehicle inspected. The manufacturer was notified of the failure and informed the contact that there was no recall on the VIN related to the failure. The contact was referred to the NHTSA Hotline for further assistance. The vehicle was not yet repaired. The failure mileage was approximately 130,000.
Apr 09, 2024
The contact owns a 2016 Jeep Grand Cherokee. The contact stated while driving approximately 60 MPH, the vehicle overheated, and the vehicle decelerated to 45 MPH. The engine hot message was displayed. The vehicle was towed to the local dealer, where it was diagnosed that the radiator needed to be replaced. The vehicle was repaired, but the failure recurred. While driving and making a turn, the temperature gauge needle rose to the high mark. The contact was able to pull over. The vehicle was towed to the same local dealer, where the radiator and hoses were replaced. The mechanic informed the contact to add additional coolant to the reservoir. The vehicle was repaired, but the failure persisted. While driving at an undisclosed speed, the vehicle overheated. The vehicle was towed back to the same local dealer but was not diagnosed or repaired. The manufacturer was contacted and opened a case, but no assistance was provided. The failure mileage was approximately 136,249.
Oct 13, 2023
******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS REQUESTED BY THE CONSUMER THAT THEY WISH TO HAVE IT REMOVED*DJR ******* DELETE VOQ *******
May 22, 2023
ELECTRICAL SYSTEM,STRUCTURE
3 complaints
My 2016 Jeep Grand Cherokee has a water leak in the rear compartment area. It is leaking next to the wiring which could cause a fire or electrical short.
Oct 12, 2023
There is a water leak in the rear cargo compartment of the jeep. Searching on-line I saw that there were numerous complaints of water leaking which may cause an electrical fire. There was suppose to be a recall on 2014 - 2016 Jeeps but when I entered my VIN # it did not come up. I am afraid my vehicle will catch on fire with this water leaking.
Aug 21, 2023
VERY DISAPPOINTED IN THIS HOW JEEP (FCA) HAS ALLOWED A DRIVER TO BACK-UP WITH THE LIFTGATE OPEN, WITHOUT A CHIME OR OTHER LOUD WARNING (SIMILAR TO THAT WHEN YOUR DOORS ARE OPEN. BY ACCIDENT I BACKED UP AFTER AUTOMATICALLY CLOSING THE LIFTGATE AND ASSUMING IT WAS CLOSED. THE LIFTGATE WAS NOT ABLE TO CLOSE AND AUTOMATICALLY RE-OPENED WITHOUT WARNING. I WAS IN A PARKING GARAGE AND UNFORTUNATELY THE LIFTGATE RUBBED AGAINST THE CIELING OF THE GARAGE, CAUSING MINOR DAMAGE TO THE LIFTGATE. IT COULD HAVE BEEN MUCH WORSE. I CONTACTED JEEP TO LOG MY COMPLAINT BUT WAS REBUFFED AND BELIEVE ME, FOR THEIR ATTITUDE IN ADDRESSING A SAFETY ISSUE THAT SHOULD BE CORRECTED IMMEDIATELY, I WILL THINK TWICE ABOUT BUYING ANOTHER JEEP. NO VEHICLE SHOULD BE ALLOWED TO BE BACKUP WITH THE LIFTGATE OPEN, AND WITHOUT A CHIME TO ALERT THE DRIVER.
Oct 29, 2016
SEAT BELTS
3 complaints
I was in a motor vehicle accident on 9/27/23 and my driver side seat belt had a retractor failure allowing me to be thrown forward and hit my chest on the steering wheel, causing chest contusion, bruising and pain. The cause of the accident was due to another vehicle losing control and hitting me head on.
Oct 03, 2023
CHILD GOT INTO BACK SEAT PASSENGER SIDE AND UPON ATTEMPTING TO BUCKLE HIS SEAT BELT THE BUCKLE CRACK AND FELL APART.
Jan 30, 2019
WHEN MAKING A SUDDEN STOP, THE PASSENGER SIDE SEAT BELT DID NOT LOCK THE PASSENGER INTO PLACE. THE DRIVER'S SIDE DID. THIS WAS TAKEN INTO THE JEEP DEALER, WHERE I WAS TOLD THIS IS CORRECT OPERATION. THE CORRECT PROCEDURE TO MAKE IT LOCK IS TO PULL THE BELT OUT ALL THE WAY, THEN LET IT BACK IN. THIS PROCEDURE DOES WORKONMY VEHICLE. THE OWNER'S MANUAL SEEMS TO SAY THAT THE SEATBELTS ALL WORK AUTOMATICALLY IN CASE OF A SUDDENT STOP. BUT I WAS GIVEN A DOCUMENT BY THE REPAIR SHOP THAT EXPLAINS THE "CORRECT" PROCEDURE. I CAN'T IMAGINE THAT THIS ISCONSIDERED A SAFE SEAT/SHOLDER BELT DESIGN. I ASSUME ALMOST EVERY JEEP OWNER IS USING THE BELTS PER THE MANUAL, AND IS UNSAFE.
Oct 10, 2017
POWER TRAIN,ELECTRICAL SYSTEM
3 complaints
THIS IS NOW 4TH OR 5TH TIME. DRIVING CAR, CAME TO A STOP THEN IT STALLED ON ME. THIS TIME SOMETHING DIFFERENT HAPPENED. AFTER TRYING TO SHUT DOWN, RESTART IT AUTOMATICALLY WENT INTO 4 LOW! I WAS ABLE TO GET INTO A PARKING LOT OF THE SIDE OF THE ROAD UNLIKE LAST TIME. THIS TIME I HAVE FOOTAGE OF THE ENTIRE EVENT. I FIND IT HARD TO BELIEVE THAT OTHER JEEPS SAME YEAR AS MINE ARE BEING RECALLED FOR SAME REASON, BUT MINE ISN'T MAKING THE VIN CUT. THIS IS NOW MY 3RD REPORT TO THIS SITE. THE OTHERS WERE DONE BEFORE NEW RECALL CAME OUT. SOMETHING NEEDS TO BE DONE BEFORE THIS KILLS SOMEONE.
Nov 03, 2020
CAR WAS STOPPED, PLACED IN PARK AND LEFT RUNNING IN DRIVEWAY. DRIVER EXITED VEHICLE, MANUALLY LOCKED WITH WITH THE EXTERNAL BUTTON ON DRIVERS HANDLE. DRIVER WALKED AROUND VEHICLE AND UP TO RESIDENCE. CAR BEGAN TO MOVE FORWARD AND DRIVER RAN BACK TO VEHICLE, ATTEMPTED TO UNLOCK USING MANUAL BUTTON ON PASSENGER FRONT HANDLE, WOULD NOT UNLOCK. PULLED OUT KEYFOB TO UNLOCK AND WAS ABLE TO DISABLE VEHICLE, BUT NOT BEFORE IT RAN ITSELF IN TO A CLOSED GARAGE DOOR. DRIVER NOTICED IT SLIP OUT OF PARK ON TWO OTHER OCCASIONS WHILE IN VEHICLE. ONE DAY LATER, DRIVER WAS STANDING OUTSIDE VEHICLE, WHILE NOT RUNNING, AND NOT NEAR DOOR HANDLE AND CAR RANDOMLY LOCKED ON IT'S OWN.
Apr 28, 2019
I WAS DRIVING MY VEHICLE AND IT STALLED OUT IN THE MIDDLE OF A ROAD IN TRAFFIC. I STEERED TO THE LEFT TURN LANE BECAUSE THERE WAS NO SHOULDER AVAILABLE. I PUT THE VEHICLE IN PARK. THE IGNITION (PUSH BUTTON) WAS STILL IN THE ?RUN? POSITION. I PUSHED THE BUTTON AND THE IGNITION WOULDN'T TURN OFF. I TRIED PUSHING IT MULTIPLE TIMES AND THE IGNITION STILL WOULDN'T TURN OFF. I ALSO TRIED HOLDING IT DOWN. NOTHING I DID WOULD TURN THE IGNITION OFF. THE DISPLAY SCREEN WAS FLASHING A LOT OF DIFFERENT ERROR MESSAGES INCLUDING ?VEHICLE NOT IN PARK?. I HAD TO HAVE THE VEHICLE TOWED TO THE DEALERSHIP. I HAVE A VIDEO OF THE IGNITION NOT SHUTTING OFF WHEN PUSHING THE BUTTON. *TT *TR CONSUMER STATED WINDSHIELD WAS CHANGED OUT THE SAME DAY THIS ISSUE OCCURRED WITH A JEEP BRAND WINDSHIELD. SINCE THE IGNITION WOULD NOT TURN OFF, THEY LEFT IT OVERNIGHT AND THE BATTERY DIED, CLEARING ALL FAULT CODES. THEREFORE, THEY COULD NOT FIND ANY ISSUE WITH IT IN THE MORNING. CONSUMER HAD MANY ELECTRICAL ISSUES WITH THE JEEP AND CHRYSLER WAS UNABLE TO HELP IN ANY WAY. UPDATED 9/4/18*JB
Apr 26, 2018
POWER TRAIN,VEHICLE SPEED CONTROL
3 complaints
LOSS OF POWER.... ELECTRONIC THROTTLE SENSOR. AGAIN SECOND TIME LOST POWER IN MY VEHICLE ON HIGHWAY 299 IN SHASTA COUNTY HEADED HOME TO TRINITY COUNTY CA . AGAIN I HAD NO CELL SERVICE. THIS TIME I HAD MY 9 YEAR OLD DAUGHTER WITH ME OUR DOG AND A VEHICLE FULL OF GROCERIES. NOW I AM SCARED OF THIS VEHICLE. SCARED TO DRIVE IT. I HAVE CALLED MANUFACTURER THEY HAVE DONE NOTHING BUT CLOSE ALL MY CLAIMS AND CASES. DENIED MY ARBITRIATION. WONT APPEAL EVEN THOUGH I HAVE POWERTRAIN WARRANTY OF 100K MILES. THIS VEHICLE IS NOT SAFE! THEY WOULDN'T EVEN GIVE ME A COMPARABLE VEHICLE. DEALERSHIP AGAIN TOLD ME THEY DON'T KNOW WHAT IS CAUSING THIS AND THEY CAN'T FIX IT.
Jan 27, 2020
LOSS OF POWER DRIVING DOWN THE HIGHWAY. WENT FROM GOING 60 MPH TO 20 MPH. DEALERAHIP SERVICE COULD NOT FIND ANYTHING WRONG WITH IT. THEY CLEARED CODE AND STATED VEHICLE SEEMED TO BE RUNNING FINE. I WAS DRIVING ON A RURAL HIGHWAY 299 IN TRINITY COUNTY CALIFORNIA WHERE THERE WAS NO CELL SERVICE AND WAS LEFT STRANDED. I DROVE ON THE SHOULDER THE REST OF THE 30 MILES TO GET TO DEALERSHIP.
Jan 27, 2020
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE OPERATING THE VEHICLE, THE ECO INDICATOR SUDDENLY ILLUMINATED. THE DRIVER STOPPED THE VEHICLE AND DISCOVERED THAT THE TRANSMISSION WAS STUCK IN THE DRIVE POSITION AND COULD NOT BE SWITCHED TO THE PARK POSITION. THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION AND CRASHED INTO A BUILDING. THE FRONT END OF THE VEHICLE SUSTAINED SIGNIFICANT DAMAGE, BUT THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED A NECK INJURY, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO COLE MOTORS IN BLUE FIELD, WV, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 25,000. UPDATED 11/03/17*LJ *TT CONSUMER STATED CAR RAN AWAY EMERGENCY BRAKE AND FOOT BRAKE WAS ON UPDATED 7/18/18*JB
Sep 18, 2017
ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
3 complaints
VEHICLE ENGINE QUITS SUDDENLY AND WITHOUT WARNING ON HIGHWAY. DRIVER WAS TRAVELING APPROX 65 AT TIME OF INCIDENT. UNABLE TO RESTART.(FIRST INCIDENT- 6.30.17 EST. ODOMETER 24 K MILES . SECOND INCIDENT ON 7.21.17 VEHICLE NO START AFTER DEALER FINISHED WORK. THIRD INCIDENT, 10.24.17 ENGINE AGAIN QUIT WITHOUT WARNING ON CITY ROADWAY-50 MPH SPEEDS.ODOMETER READING AT 27,800 MILES TOWED TO DEALER. 10-29.17 DEALER REPORTED FUEL PUMP HAD FAILED AND SPREAD METAL THROUGHOUT SYSTEM. NEEDS NEW INJECTORS, FUEL PUMP. TO DATE DO NOT HAVE BACK FOR USE. MORE THAN 30 DAYS WITHOUT USE OF VEHICLE IN FIRST YEAR OF OWNERSHIP. VEHICLE PURCHASED NEW FROM JEEP, CHRYSTLER, DODGE DEALER IN CENTRAL CALIFORNIA.
Oct 29, 2017
WHILE IN MOTION, AND WITH TWO SEPARATE GOD SPEEDOMETERS OPERATING, MY JEEP STATES THAT WHEN IN MOTION GOING APPROXIMATELY 50-60 MPH, MY KEEPS SPEEDOMETER PLACES ME AT OVER 100MPH. THIS PROBLEM OCCURRED A FEW DAYS AGO. I HAVE EVEN PASSED SEVERAL CHP OFFICERS ON THE ROAD AND HAVE NOT BEEN STOPPED WHEN MY SPEEDOMETER WAS SHOWING 105MPH. ALSO, WHILE PUMPING GAS, IT WILL NOT PUMP PAST HALFWAY.
Jun 05, 2017
ELECTRONIC THROTTLE CONTROL WARNING LIGHT APPEARED ON 2 OCCASIONS, ACCOMPANIED BY SUDDEN LOSS OF POWER. ONE EVENT OCCURED IN HEAVY HIGHWAY TRAFFIC AND NEARLY RESULTED IN A MULTI-VEHICLE ACCIDENT. ESTIMATED SPEED WAS 60 MPH. THE OTHER EVENT OCCURED WHILE ENTERING AN INTERSECTION AFTER SIGNAL LIGHT TURNED GREEN. IN BOTH CASES THE LOSS OF POWER SELF CORRECTED AFTER ABOUT 10 SECONDS. THE VEHICLE HAS APPROXIMATELY 6000 MILES ON IT, AND I AM THE ORIGINAL OWNER. ...UPDATED 09/14/17 *BF *CN
May 08, 2017
UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
2 complaints
From one day to the next the engine is blown. Mechanic says the engine was hot for a while but no light or notices came up until the day of the major issue. I had jsut taken it to get new headlights and tires rotated and no mention of anything off. From oen day to thenext it overheated. I see similar RECALLS on the SAME EXACT JEEP. Make model and year.
Apr 14, 2025
SEVERE BUCKING & JERKING WHILE DRIVING. MORE MODERATE BUCKING WHILE CAR IS IDLE. CODES BEING THROWN ARE P0406 & P0301. IT HAS ALSO THROWN A P0402 AS WELL. I'VE REPLACED THE EGR VALVE AS WELL AS ALL SPARK PLUGS AND THE PROBLEM STILL HAS NOT BEEN SOLVED. MY FUEL MILEAGE IS TANKING AND DRIVING THE JEEP HAS BECOME ALMOST UNBEARABLE.
Sep 07, 2020
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
2 complaints
I've had issues with my vehicle since 2021 -engine light first appeared on the dashboard and towed my car to a Jeep dealership. Vehicle was "repaired" (have the documentation, if needed), but the engine light remained on. I have since driven this vehicle for nearly 3 years with the engine light on, bringing it into different Jeep dealerships (all documentation on record if needed) to repair and was told there was nothing they could find wrong with the engine. Last year (2023) my electronic stability control and 4WD lights came on in addition to the engine light. My car was sliding all over the road and my 4WD was not engaging at all. Brought vehicle to Jeep dealership for repair, was told ABS module needs to be replaced and the traction control is malfunctioning; no 4 wheel drive engagement; that the ABS module has been discontinued and the only way to replace this is to get an after market part. Contacted Mopar and was told there is "no way of knowing if it's available and it's beyond their capability". I was told the after market part would be tied to a specific VIN. I then contacted the Jeep Dealership- Parts department and explained the situation, asking if there's any other way I can fix this part in my vehicle. Was told there's nothing I can do since it's discontinued, that it's odd that a part for a 2016 vehicle would be discontinued, and I could check junkyards for parts but am not likely to find a match since my vehicle is not that old. I live in Colorado and in the last 2 winter months have been terrified to drive when it rains or snows because I have NO traction and am sliding THROUGH traffic lights and stop signs, even going at a very slow speed. I ended up in the next lane over when slowly driving up a hill on a main road. The value of this 2016 vehicle is miniscule compared to value when I purchased; this places safety of MYSELF AND OTHERS at risk. My partner is experiencing a similar issue with his 2014 Cherokee - discontinued part and safety issues.
Feb 29, 2024
I WAS DRIVING ALONG AND APPARENTLY MY BATTERY IN MY KEYFOB WENT DEAD. MY ENGINE STOPPED WHILE I WAS DRIVING AND IF I WON'T HAVE HAD JUST BOUGHT A NEW BATTERY I WOULD HAVE BEEN STRANDED. THERE IS NO WAY TO START THE ENGINE WITH KEY
Nov 02, 2019
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
2 complaints
WHEN DRIVING AND COMING TO A LIGHT MY STOP/START WILL KICK ON AND WILL SHUT OFF MY LIGHTS TO MY VEHICLE AND THE POWER TO MY RADIO. WHILE AT A STOP LIGHT MY LIGHTS WILL DIM AND GET BRIGHTER ALONG WITH MY VOLTAGE JUMPING UP AND DOWN FROM A LOW OF 10V TO A HIGH OF 15V WHILE THIS IS HAPPENING MY LIGHTS DIM AND GET BRIGHTER ALONG WITH MY DOME LIGHTS DOING THE SAME THING. MY JEEP HAS STALLED OUT WHILE STARTING THE CAR AND SOMETIMES WHILE DRIVING. MY JEEP HAS ALSO POPPED UP WITH A WARNING SAYING MY STOP/START IS UNAVAILABLE AND NEEDS TO BE SERVICED. I HAVE ALSO HAD TO REPLACE A YEAR OLD BATTERY WITH A BRAND NEW ONE BECAUSE MINE WENT COMPLETELY OUT.
Oct 03, 2020
THE HEADLIGHTS FLICKER FOR A QUARTER SECOND, AND THEN WORK FINE FOR A FEW MINUTES DURING NIGHT DRIVING. THIS OCCURS ON AVERAGE OF ABOUT ONCE EVERY 4 MINUTES OF DRIVING WITH THE HEADLIGHTS ON. ACCORDING TO JEEP FORUMS ONLINE, THIS HAS BEEN A KNOWN SAFETY ISSUE IN GRAND CHEROKEES. DURING NIGHT TRIPS IN RURAL AREAS, I AM CONCERNED THAT THIS ISSUE COULD BECOME MORE DETRIMENTAL. THERE ARE NO STREETLIGHTS, AND MANY WHITETAIL DEER AND OTHER HAZARDS ARE MADE UNAVOIDABLE WITHOUT HEADLIGHTS, OR WITH DISTRACTION CAUSED BY THIS FLICKERING. THIS HAPPENS REGARDLESS OF SPEED, TURNING, OR ELECTRONICS TURNED ON. IT IS EVEN MORE FRUSTRATING THAT REPLICATING THIS ISSUE IS ALMOST IMPOSSIBLE DURING THE DAYTIME (WHEN MECHANICS ARE WORKING).
Nov 18, 2019
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE
2 complaints
ENGINE WILL NOT SHUT OFF WHEN NOT IN PARK. CAR WAS IN RUNAWAY CONDITION IN PARKING LOT
May 15, 2019
TOOK SEVERAL TIMES TO DISENGAGE THE CRUISE CONTROL EVEN AFTER HAVING NEW SOFTWARE UPDATE INSTALLED.
May 15, 2019
STEERING,ELECTRICAL SYSTEM
2 complaints
WHILE DRIVING AT APPROXIMATELY 30 MPH, THE JEEP SUDDENLY JOLTED AND THE ENGINE STALLED. I SAFELY PULLED TO THE SIDE OF THE ROAD, PLACED THE VEHICLE IN PARK AND TRIED TO RESTART THE ENGINE. IT IMMEDIATELY STARTED THEN STALLED MULTIPLE TIMES BEFORE ALL LIGHTS IN THE JEEP TURNING ON AND A MESSAGE APPEARED ON THE DASHBOARD STATING THAT THE VEHICLE WAS NOT IN PARK. I DOUBLE CHECKED AND THE VEHICLE WAS INDEED IN PARK. THE HORN SOUNDED MULTIPLE TIMES AND THE BACK LIFT-GATE OPENED ON ITS OWN. THE VEHICLE WAS TOWED TO THE DEALERSHIP UNDER EXTENDED WARRANTY AND IT WAS FOUND THAT THE ELECTRIC POWER STEERING SYSTEM HAD SHORTED AND CAUSED THE VEHICLE TO BE COMPLETELY DISABLED ELECTRICALLY. THE SYSTEM WAS REPAIRED BY THE DEALERSHIP. THIS COULD HAVE HAPPENED IN A HORRIBLE LOCATION WITH TRAFFIC ON THE INTERSTATE AND CAUSED A SERIOUS ACCIDENT. THE REPAIRS WERE COVERED UNDER EXTENDED WARRANTY BUT A POWER STEERING FAILURE SHOULD NOT COMPLETELY SHUT DOWN A VEHICLE WHILE DRIVING.
May 15, 2019
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 55 MPH ON A TWO LANE ROAD, THE VEHICLE WAS UNABLE TO DRIVE IN A STRAIGHT LINE. THE VEHICLE VEERED TO THE RIGHT OR LEFT ACROSS THE TWO LANE ROAD. THE VEHICLE WAS TAKEN TO THE DEALER FOUR TIMES WHERE IT WAS DETERMINED THAT THE VEHICLE WAS DESIGNED TO PERFORM THAT WAY. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS CURRENTLY PARKED AT THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. UPDATED 01/06/17*LJ *TR
Oct 07, 2016
POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC)
2 complaints
THIS IS A FOLLOW ON TO A COMPLAINT FILED A FEW WEEKS AGO. I CAME HOME FROM A BUSINESS TRIP ON 4/5/2016. I STARTED THE JEEP IN THE DAILY GARAGE AT BWI AND WARNING LIGHTS CAME ON FOR THE STABILITY CONTROL AND ENGINE. THE GEAR INDICATORS (P, N, D, ETC.) WERE FLASHING AND IT DID NOT RECOGNIZE WHAT GEAR IT WAS IN. IT WOULD NOT ENGAGE A GEAR, AND WOULD NOT TURN OFF THE ENGINE. I HAD IT TOWED TO THE DEALER AND LEFT IT OVERNIGHT STILL RUNNING. THE DEALER FINALLY GOT IT TURNED OFF BY PULLING A SENSOR ON THE FUEL PUMP. AS OF TODAY, 4/28, IT IS STILL IN THE SHOP. THEY HAD REPLACED THE VALVE TUB BUT IT DID NOT FIX THE PROBLEM. THEY ARE NOW PLANNING TO REPLACE THE ENTIRE TRANSMISSION, SUPPOSEDLY IN THE NEXT FEW DAYS, BUT AS OF TODAY JEEP HAS NOT BEEN ABLE TO EXPLAIN EXACTLY WHAT'S WRONG WITH IT. IT HAD JUST OVER 500 MILES ON IT WHEN IT FAILED, BRAND NEW, AND HAS NOW BEEN IN THE SHOP LONGER THAN I'VE OWNED IT.
Apr 28, 2016
NEW, JUST OVER 500 MILES. PARKED OVERNIGHT AT THE AIRPORT. WHEN I STARTED IT WHEN I RETURNED FROM TRIP, SYSTEM REPORTS FAILURE IN ELECTRONIC STABILITY CONTROL AND ENGINE WARNING LIGHT IS ON. IT WOULD NOT GO INTO GEAR, DID NOT RECOGNIZE IT WAS IN PARK, GEAR INDICATORS FLASHING, CAR WOULD NOT TURN OFF AND WOULD NOT ENGAGE A GEAR. HAD TO TOW IT TO DEALER, LEFT IT AT DEALER WITH MOTOR STILL RUNNING OVERNIGHT. DEALER SAID THEY HAD A CHRYSLER 300 SHOW UP THE NEXT DAY WITH THE SAME PROBLEM. ALMOST 2 WEEKS LATER IT'S STILL IN THE SHOP. I'VE ONLY MADE ONE PAYMENT ON IT!
Apr 16, 2016
TIRES
1 complaint
Tires: Pirelli 285/40R22. Tires failed: Front passenger + Both -Driver/Passenger tires. Failures did not occur concurrently. I am writing to report significant issues with the Pirelli tires on my vehicle, raising serious safety concerns. (Usage, two tires - 11 months / 1 tire - 4 months) Firstly, the front passenger tire has developed noticeable bumps on the sidewall near the rim. Notably, these tires have never encountered foreign objects or rough terrain that could have caused this damage. The bulges indicate potential internal damage, compromising the tire's structural integrity and posing a risk while driving. Additionally, the passenger rear tire suffered a catastrophic blowout at 65 mph on Interstate 75. Examination revealed a 10-inch strip had detached from the tire's inner layer. This sudden failure occurred without warning and could have resulted in a severe loss of control, endangering my safety and that of other road users. Similarly, the driver rear tire also blew out at 65 mph on Interstate 10 due to a failed section measuring approximately 6 inches along the contact area. These incidents raise critical concerns about the reliability of these tires, especially at highway speeds. Following these events, my technicians inspected the vehicle and found no other underlying issues, raising further questions about the quality and durability of these tires. I urge you to investigate thoroughly to prevent risks for other customers relying on your products. Thank you for your attention to this issue.
Mar 10, 2025
POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER
1 complaint
Jeep turns off while driving and makes me put it into park to turn it back on and into drive again. Lights flicker from dim to bright inside and outside. I have changed both batteries and the alternator.
Jan 21, 2024
STEERING,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
1 complaint
I'm not sure what components malfunctioned but my vehicle is in a body shop currently getting work done from the accident I was recently in. The safety of my cousin and I was put into risk when I was driving on the highway and I hydroplaned on the highway and did a 180 degree turn but luckily no one hit me and I didn't hit anyone else. I slammed on the concrete median which is what stopped my vehicle on the highway leaving my vehicle with 9 thousand in damages. I filed an insurance claim and is now getting fixed like I mentioned. Prior to the accident I had noticed the car shifting to the left and dramatically declining acceleration and a loud pop by the front driver tire. That is the best way to describe what the car does. So on the day of the incident I believe the car did what I just explained and it caused me to hydroplane and I'm in fear it is going to happen again. I have taken it to another shop after the accident because my vehicle would not start and a different shop said they heard the noise but could not figure out what it was. When I get my vehicle back I planned on taking it to a recall center but I decided to make this report first. There were no warning lights before during or after the accident.
Jan 12, 2024
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
1 complaint
Terrible band aid like fix of the software “update” truck runs awful, .The fuel pump recall has me worried about safety concerns, the transmission tune feels unsafe for new drivers and the big , loss of value, and lack of reliability it took 2 months for a recall. I am a disabled combat veteran on a fixed income I can not afford such maintenance and the lack of reliability
Jun 15, 2023
UNKNOWN OR OTHER,ENGINE
1 complaint
Water pump issue. While driving, the thermometer gauge suddenly went to "H", check engine light came on, no smoke seen and the car suddenly stopped. Coolant confirmed in the tank. The incident happened without warning and was frightening. The car was towed by AAA road service to Olathe jeep dealership and awaiting additional diagnostics. Please advise on the recalls. FCA/Mopar acknowledges issues with water pumps and head gasket issues related to leaks. Please advise.
May 10, 2023
FUEL SYSTEM, DIESEL,ELECTRICAL SYSTEM,ENGINE
1 complaint
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while slowing down and coming to a stop, the vehicle stalled. There were rats detected in the vehicle that chewed the interior wires. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who stated that the wires were damaged. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. VIN tool confirms parts not available. The failure mileage was approximately 157,000.
Feb 24, 2023
SEAT BELTS,ENGINE
1 complaint
Alternator failed and passenger seat belt does not retract. Coils misfired.
Oct 15, 2022
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM
1 complaint
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while driving approximately 15 mph the vehicle suddenly began to lose automotive power before stalling. Moments later while attempting to restart the engine smoke and flames were seen coming from under the hood of the vehicle. A contact used a fire extinguisher to extinguish the flames and the fire department was called to the scene. During the incident, no injuries were reported. The vehicle was towed to the local dealer but the cause of the failure was unknown. The manufacturer was also contacted regarding the incident. The failure mileage was 55,000
Aug 03, 2022
STEERING,FORWARD COLLISION AVOIDANCE
1 complaint
My Electronic Stability Control, Cruise Control and Traction Control all went offline without any notice. Dealership can not figure out what to do. This is a huge issue in my opinion because of the inability to keep the car straight when hitting a pothole or any bumps in the road. the vehicle does not stay in a straight line. I have reported the problem to the dealership with no help. It hasn't caused a wreck yet, but I'm afraid I'm just postponing the inevitable.
Jun 07, 2022
POWER TRAIN,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE
1 complaint
electronic stability controls along with traction and FCW AFFECTING TRANSFER CASE WITH STEERING
May 24, 2022
STEERING,POWER TRAIN,SERVICE BRAKES
1 complaint
WAS DRIVING ON THE ROAD WHEN ALL OF A SUDDEN THE DASH BOARD LIGHTS STARTED BLINKING AS WELL AS GEAR LIGHT BY THE SHIFTER. LOST POWER AND COSTED TO A STOP IN THE MIDDLE OF THE LEFT TURN LANE. THIS IS THE FIRST TIME I HAVE ENCOUNTERED THIS PROBLEM SO FAR.
Oct 26, 2020
POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
1 complaint
MY CAR WILL RANDOMLY STALL OUT WHEN I SLOW DOWN OR COME TO A STOP WHILE DRIVING. THERE HAVE BEEN AT LEAST 4 TIMES WHERE I'VE BEEN STOPPED AT A RED LIGHT AND IT AUTO-STOPS AND THEN DOESN'T START BACK UP AGAIN WHEN THE TRAFFIC STARTS MOVING AGAIN. A MESSAGE COMES UP ON MY DASHBOARD TELLING ME TO SHIFT TO P AND THEN BACK TO MY DESIRED GEAR. I'LL TRY TO RESTART MY CAR 2-3 TIMES BEFORE ANYTHING HAPPENS. I'VE BEEN ON HILLS AND ON HIGHWAYS WHEN THIS HAS HAPPENED AND ALMOST GOTTEN INTO AN ACCIDENT ON AT LEAST 4 OCCASIONS BECAUSE OF IT. I'VE ONLY HAD THIS CAR FOR A YEAR SO 4 'CLOSE CALLS' IS A BIT MUCH FOR SUCH A SHORT AMOUNT OF TIME.
Jul 12, 2020
VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
28000 MILES +\- DRIVING CAR ON FREEWAY IN HIGH SPEED LANE IN LAS 405 - THE MOST TRAVELED HIGHWAY IN THE US, AND THE CAR SLOWED TO A DEAD STOP. COMPLETE LOSS OF ACCELERATION. ALL ELECTRICAL STILL WORKING, LIGHTS, DASH, RADIO. WOULD TURN OVER BUT WOULD NOT START. HOUR EARLIER CAR WAS IDLING AND IDLED TO A STALL. ALL ELECTRICAL STILL WORKING. POLICE HAD TO COME AND STOP TRAFFIC TO WAIT FOR A FLATBED.
Jul 11, 2020
POWER TRAIN,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
ON MAY 3RD 2020 DRIVING ON HIGHWAY THE ACCELERATOR SENSOR WENT OFF. HEARD A LOUD POP. VEHICLE LOST POWER AND SPEED DECLINED FROM 55 TO 30. I FLOORED IT AND THE CAR WOULD NOT REACH SPEED OF 55 MPH. I HAD NO CELL SERVICE AND WAS 45 MILES FROM EVEN A TOWN. LIMPED THE CAR TO DEALER AND LEFT THERE. THIS IS THE 3RD TIME THIS HAS HAPPENED AND THE DEALER TELLS ME THEY CAN'T GET IT TO REPEAT. VEHICLE IS CURRENTLY AT THE DEALERSHIP. I HAVE CALLED AND LEFT A MESSAGE AND HAVE HEARD NOTHING. *TR
May 05, 2020
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
VEHICLE AT DAY ONE OF PURCHASE SHOWS A ACC/FCW RADAR SENSOR WARNING AND COMPANY IS WELL AWARE OF MANY OF THESE CARS SHOWING THE SAME ISSUES, YET CARES NOTTO DO ANYTHING ABOUT THE ISSUE BEING RAISED...
Mar 18, 2020
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STARTED TO VIBRATE, LOST POWER STEERING WITH THE ABS WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED TO THE SIDE OF THE ROAD. THE CONTACT WAS UNABLE TO TURN THE VEHICLE OFF MANUALLY. SHORTLY THEREAFTER THE VEHICLE TURNED OFF INDEPENDENTLY. THE CONTACT EXITED THE VEHICLE. THE VEHICLE WAS TOWED TO BOARDWALK CHRYSLER/JEEP LOCATED AT (1B BAIR ISLAND RD, REDWOOD CITY, CA 94063), BUT WAS NOT DIAGNOSED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE THE BATTERY WAS REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.
Mar 04, 2020
ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
VEHICLE WITH 50,000 MILES WAS STOPPED AT RED LIGHT AFTER EXITING THE INTERSTATE, CHECK ENGINE LIGHT CAME ON, CONTINUED TO DRIVE THEN WARNING SOUNDS AND DASHBOARD LIGHTS STARTED FLICKERING AND ALMOST EVERY SERVICE ALARM CAME ON, SERVICE ABS, SERVICE STABILITY SYSTEM, SERVICE SHIFTER, THEN ENGINE HAD A DRAG NOISE AS IF IN LOWER GEAR. I STOPPED AND ATTEMPTED TO PLACE IN PARK BUT COULD NOT SHIFT INTO PARK.. I KILLED THE ENGINE, PLACED IN PARK AND RESTARTED AND CONTINUED WITH THE LOW DRAG NOISE AND DASHBOARD CONTINUED TO FLICKER AND CAR FELT AS THOUGH IT WOULD STALL, WHEN ARRIVED TO PARKING LOT, COULD NOT SHIFT INTO REVERSE. THIS IS VERY DANGEROUS AS I FELT VEHICLE WOULD LURCH FORWARD AND I HAD NOTCONTROL.
Feb 21, 2020
ELECTRICAL SYSTEM,STRUCTURE,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
THE AUTO START/STOP FEATURE DOES NOT PROPERLY FUNCTION CAUSING THE CAR TO SHUT OFF WHEN WE'RE AT A FULL STOP. I HAVE TO SWITCH GEAR TO PARK THEN RE-START THE CAR. THE HOOD SENSOR DOESN'T REGISTER EVEN IF IT'S COMPLETELY CLOSED . THE WARNING LIGHT ON THE DASHBOARD WILL SAY IT'S OPEN EVEN WHEN IT'S NOT.
Feb 02, 2020
EXTERIOR LIGHTING,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO ILLUMINATE. IN ADDITION, WHEN FUELING THE TANK AND ATTEMPTING TO DRIVE, A KNOCKING NOISE WAS HEARD FROM THE ENGINE. THE VEHICLE WAS TAKEN TO LEITH CHRYSLER JEEP (5500 CAPITAL BLVD, RALEIGH, NC 27616, (919) 872-5500) TWICE WHERE IT WAS DIAGNOSED THAT BOTH HEADLIGHTS NEEDED TO BE REPLACED. THE HEADLIGHTS WERE NOT REPLACED, BUT THE ENGINE NOISE WAS REMEDIED; HOWEVER, THE NOISE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE CONTACT WAS INFORMED THAT THE NOISE WAS NORMAL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 71542505. THE FAILURE MILEAGE WAS APPROXIMATELY 43,000.
Dec 10, 2019
AIR BAGS,SEATS
1 complaint
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED AND OCCUPIED, THE DRIVER'S SIDE HEAD REST EXPLODED WITHOUT WARNING OR AN IMPACT OCCURRING. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO FIELDS CHRYSLER JEEP DODGE SANFORD (750 TOWNE CENTER BLVD, SANFORD, FL 32771, (407) 878-7710), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 68052758. THE FAILURE MILEAGE WAS 21,880. THE VIN WAS UNKNOWN.
Nov 04, 2019
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
WHEN I WAS DRIVING ON FWY 4 THE TRUCK WIPERS SUDDENLY START WORKING AND FEEL LIKE THE TRUCK LOST POWER AND KIND OF DRIVE HARD I TRIED TURN OFF WIPERS BUT PANEL TURN ON CHECK ENGINE LIGHT, STABILITY CONTROL INOPERABLE, WARNING LIGHT, ANTI SLIP. SO I SCANNED WITH MODULE FIXD AND SHOWS CODE U0212 LOST COMM WITH SCM. SO I TOWED TO THE DEALER AND OBVIOUSLY THEY SAID THEY HAVE TO KEEP THE TRUCK OVERNIGHT CAUSE THEY NEVER SEEN SOMETHING LIKE THAT. WHEN FOR SEVERAL YEARS JEEP HAVE THIS PROBLEM. SPECIFICALLY WITH THE (SCCM). I FEEL THEY MOST BE RESPONSIBLE FOR ALL MY EXPENSES.
Aug 13, 2019
STEERING,SUSPENSION,WHEELS
1 complaint
WHEEL WOBBLE STEERING PULLING TO SIDE WHILE DRIVING
Aug 02, 2019
ELECTRICAL SYSTEM,SEATS,UNKNOWN OR OTHER
1 complaint
VEHICLE STALLED OUT ON WHILE DRIVING AT 45 MILES ON THE ROAD BRAKES LOCK UP AND SHIFT GEAR LOCK UP COULDNT PUT IT IN GEAR .COULDNT BE MOVE OFF ROAD CALL A TOW TRUCK TO TOW TO DEALER
Jun 24, 2019
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
CALL WHILE BEING STOPPED CHANGES HEIGHT AT STOP AND GO LIGHTS AND WHEN BEING PARKED OR STARTED WITHOUT MY INTERVENTION. I TOOK IT FOR REPAIR THEY FOUND A FAULTY AIR COMPRESSOR BUT JEEP INSTRUCTED DEALER NOT TO FIX.
May 15, 2019
POWER TRAIN,EXTERIOR LIGHTING,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
SINCE LEASING THIS JEEP IN JULY OF 2016 THERE HAVE BEEN MULTIPLE ISSUES. THE MAIN CODE FOUND SEVERAL TIME IS A LOSS OF COMMUNICATION FROM THE MAIN COMPUTER TO THE REST OF THE AUTO. CODE U220. ISSUES INCLUDE 1) INCORRECT SHIFTING, 2) INCORRECT "BRAKE" WARNINGS, 3) UNAVAILABILITY OF BRIGHT LIGHTS IN THE AUTO OR MANUAL MODES, 4) LANE CHANGE/OBJECT SONAR WARNINGS NOT AVAILABLE (BACK INTO CEMENT WALL AT NIGHT) 5) NONFUNCTIONAL AUTOMATIC WINDSHIELD WIPERS 6) LACK OF COMMUNICATION BETWEEN THE JEEP AND IPHONE 7) INABILITY TO TURN JEEP OFF 8) WHEN IN CRUISE CONTROL IF + PUSHED IT DOESN'T GO UP JUST ONE OR TWO MPH'S, IT SPEEDS UP VERY QUICKLY AND DOESN'T STOP AND 9) ISSUE WITH ADJUSTING THE AIR RIDE AND . THE BRIGHT LIGHTS WERE NOT AVAILABLE 50% OF THE TIME. I WOULD TAKE THE JEEP IN AND THEY COULD NOT FIND A CODE, SO THEY WOULD TELL ME THERE WAS NOTHING TO FIX. FINALLY, A TECH LOOKED INTO THE ISSUE AND FOUND A STAR FIX AND IMPLEMENTED IT. NOW I HAVE THE AVAILABILITY OF BRIGHT LIGHTS 90% OF THE TIME. I DROVE FOR TWO YEARS WITH NO BRIGHT LIGHTS FOR MOST OF THE TIME AT NIGHT, ON COUNTRY ROADS, AND EVEN IN THE PA MOUNTAINS AT NIGHT WITH NO OTHER LIGHT DISTRACTIONS.. WITHIN THE LAST COUPLE OF MONTHS THE JEEP HAS STARTED TO SHIFT INCORRECTLY. I WILL BE DRIVING IN TOWN ON A FLAT ROAD AND THE JEEP WILL SHIFT INTO "OFF ROAD" AND THE RPM'S GO UP TO 8. I HAVE AN AVAILABLE VIDEO OF THIS. I ALSO HAVE A VIDEO OF THE JEEP'S DASH AFTER IT SHIFTED TO ANOTHER DRIVE WHERE THE RPMS WENT UP TO 4 ON A LEVEL CITY ROAD. WHEN TAKING THE JEEP FOR THE "BRAKE" ISSUE THE TECH COULD FIND NO CODES. I REFUSED TO DRIVE THE JEEP AND IT SAT FOR ALMOST THREE MONTHS. FINALLY, A STAR WAS IMPLEMENTED, HOWEVER NOW THE "BRAKE" ALARM GOES OFF MORE FREQUENTLY. IN SUMMARY, IT SEEMS THE MAIN COMPUTER IS NOT TALKING CORRECTLY TO THE REST OF THE AUTO AND THE ERRORS ARE BECOMING MORE SERIOUS AS TIME GOES BY.
Oct 27, 2018
UNKNOWN OR OTHER,SERVICE BRAKES,ENGINE
1 complaint
LESS A COMPLAINT RIGHT NOW BUT HOW DO OUT SHUT OFF THE ENGINE IN CASE OF A BRAKE FAILURE WITH A KEYLESS START? CURRENTLY THE ONLY WAY TO SHUT OFF THE ENGINE IS WHEN TRANSMISSION IS IN PARK. IF THERE IS A KILL SWITCH INSIDE THE CABIN I DON'T KNOW WHERE IT'S LOCATED.
Jul 24, 2018
AIR BAGS,STRUCTURE,VISIBILITY/WIPER
1 complaint
MY 2016 JEEP GRAND CHEROKEE WERE THE AIR BAG NEXT TO DOOR AND FRONT WINDOWS HAS A LARGE BLIND SPOT. THIS IS NOT SAFE FOR MAKING RIGHT TURNS OR PEOPLE WHO CROSS FROM MY RIGHT OR FOR THE MATTER LEFT TURNS CAN CREATE THIS BLINDS TURNS WHERE SECONDS MATTER IN DRIVING. I AM NOT SURE WHAT CAN BE DONE ABOUT IT AT THIS POINT BUT THIS JUST HAVE BEEN NOTICED BEFORE PRODUCTION. I HAVE OWNED 3 JEEPS BUT THE LIABILITY OF THIS MAKE ME WORRY ON MY NEXT PURCHASE.
Feb 02, 2018
SERVICE BRAKES, HYDRAULIC
1 complaint
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. AFTER THE BRAKE PEDAL WAS DEPRESSED, THE PLASTIC COVERING THE BRAKE PEDAL DETACHED, WHICH RESULTED IN THE CONTACT DEPRESSING THE ACCELERATOR PEDAL. AS A RESULT, THE VEHICLE CRASHED INTO THE NEIGHBOR'S GARAGE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. MCKINNEY DODGE CHRYSLER JEEP RAM AND MAZDA (4574 CALHOUN MEMORIAL HWY, EASLEY, SC) COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: [XXX]. THE CONTACT WOULD HAVE TO GO THROUGH HIS INSURANCE COMPANY. THE FAILURE MILEAGE WAS APPROXIMATELY 26,000. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Jan 11, 2018
AIR BAGS,SERVICE BRAKES
1 complaint
WHILE DRIVING 30MPH ALONG WITH MODERATE TRAFFIC IN THE LEFT LANE OF THE MAIN ROAD IN A 25MPH ZONE AT 2:30PM ON A DRY 60 DEGREE DAY, THE LIGHT AT AN INTERSECTION TURNED RED AND TRAFFIC WAS STOPPING. AS MY DAUGHTER PRESSED ON THE BRAKES TO STOP THE CAR, THE CAR WAS NOT STOPPING. SHE SLAMMED ON THE BRAKES 2 TIMES AND BY THE TIME SHE SLAMMED ON THE BRAKES THE THIRD TIME, THE CAR CRASHED INTO THE CAR IN FRONT OF HER. THE CAR SHE CRASHED INTO FULL FORCE AT 30MPH CRASHED INTO THE TRUCK IN FRONT OF HER AND THEN PUSHED INTO THE CENTER TURNING LANE AND MY DAUGHTER'S CAR THEN CRASHED INTO THE NEXT VEHICLE WHICH WAS A BOX TRUCK WITH A METAL BAR ACROSS ITS BACK. NO AIR BAGS DEPLOYED. MY DAUGHTER WAS TRAPPED IN HER CAR BUT EVENTUALLY FOUND A WAY TO GET OUT. THE CAR WAS TOTALED.
Nov 12, 2017
STEERING,WHEELS,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
I OWN A 2016 JEEP GRAND CHEROKEE SUMMIT 4X4 SUV WHICH WAS MANUFACTURED AND MARKETED BY FCA UA LLC AS BEING A RECREATIONAL TOWING (I.E. BEHIND MOTORHOME) COMPLIANT VEHICLE. WHEN TOWING OF THE SUBJECT VEHICLE BEHIND MY MOTORHOME AT LOW SPEEDS I HAVE EXPERIENCED PERIODS OF THE VIOLENT LOSS OF CONTROL IN THE FORM OF UNCONTROLLED STEERING OF THE VEHICLE'S FRONT WHEELS WHICH POSE A SIGNIFICANT SAFETY RISK TO BOTH THE VEHICLE, MOTORHOME AND PUBLIC SAFETY. IN SUCH EVENTS, I HAVE BEEN FORCED TO STOP IN TRAFFIC, INSPECT THE VEHICLE AND MOTORHOME, THEN PULL OFF THE ROAD TO A SAFE LOCATION WHERE FURTHER INSPECTION CAN BE UNDERTAKEN. THE CONDITIONS DESCRIBED ABOVE HAVE OCCURRED WHEN THE VEHICLE WAS PROPERLY PREPARED FOR TOWING AND FOLLOWING THE SPECIFIC GUIDELINES SUPPLIED WITH THE VEHICLE IN THE FCA VEHICLE OPERATOR/OWNER'S MANUAL PAGES 593-601. FCA HAS ADVISED THAT IS HAS INSUFFICIENT EVIDENCE IN THE FORM OF CONSUMER COMPLAINTS TO SUPPORT FURTHER INVESTIGATION, ENGINEERING AND ISSUANCES OF A SOLUTION FOR SUCH VEHICLE OWNERS. NUMEROUS OTHER OWNERS WHO OWN AND RECREATIONALLY TOW THE SAME VEHICLE ARE EXPERIENCING THE STATED PROBLEM WHICH IS NOT CURRENTLY BEING INVESTIGATED PROPERLY BY FCA US LLC. EVIDENCE OF SUCH CAN BE FOUND ON-LINE PUBLICATIONS AND PUBLIC-FORUMS SUCH AS THE FAMILY-MOTOR-COACH ASSOCIATION (FMCA) AND IRV2 FORUMS. FCA US LLC HAS PREVIOUSLY ADDRESSED A SIMILAR PROBLEM RELATING TO UNCONTROLLED TOWING WITH THEIR JEEP CHEROKEE MODEL BUT TO DATE, PRESENT NO EVIDENCE TO OWNERS OF THE GRAND CHEROKEE MODEL OF HAVING RESEARCHED AND DEVELOPED A FIX FOR THE UNSAFE CONDITION. AT PRESENT, FCA US LLC IS TELLING GRAND CHEROKEE OWNERS TO TOW THEIR VEHICLES ON TRAILERS (ALL FOUR WHEELS OFF GROUND) DUE TO THE SERIOUS CONDITION OF UNCONTROLLABLE STEERING WHICH IS UNFAIR TO THOSE CONSUMERS WHO PURCHASED SUCH VEHICLES ON THE BASIS OF THEM BEING FLAT TOWABLE COMPLIANT.
Oct 04, 2017
STEERING,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
DEATH WOBBLE WHEN BEING TOWED THE DEALER IS NO HELP ON THIS PROBLEM BECAUSE THEY DO NOT HAVE A SERVICE BULLETIN ON THE 2016 JEEP GRAND CHEROKEE, BUT THERE ON 2014 AND 2015 CHEROKEE. I NEED TO GET JEEP TO FIX THIS PROBLEM. 2016 IS FIRST YEAR FOR GRAND CHEROKEE TO HAVE ELECTRONIC STEERING WHICH WAS THE CAUSE OF THE SAME THING HAPPENING. 2014 - 2015 JEEP FIXED IT WITH A NEW HARNESS ADAPTER THAT SEND POWER TO THE STEERING WITH THE IGNITION OFF. JEEP SAID WHEN ENOUGH PEOPLE COMPLAIN WE THEN MAY COME UP WITH A SIMILAR FIX". ONLY HAS HAPPENED TO A FEW GRAND CHEROKEES. THIS OF COURSE IS NOT ACCEPTABLE TO ME. THIS IS BAD AND NEED TO BE ADDRESS ASAP. THIS COULD CAUSE A CRASH AND SOMEONE COULD GET KILLED. WHEN THE JEEP IS BEING TOWED AND YOU HIT BUMP WHILE TURNING IT STARTS WOBBLING FROM SIDE TO SIDE SO BAD IT WILL CAUSE YOU TO NOT BE ABLE TO CONTROL THE TOWING VEHICLE. ONCE YOU STOP AND THEN TAKE OF IT STOPS WOBBLING.
Aug 24, 2017
ENGINE,FORWARD COLLISION AVOIDANCE
1 complaint
WHEN I BRAKED FOR PEDESTRIANS, THE AUTO STOP FEATURE TURNED OFF ENGINE AS I ENTERED A SLOPED PARKING SPACE. AFTER PEDESTRIANS CLEARED, I DEPRESSED THE ACCELERATOR. WHEN THE ENGINE EVENTUALLY RESTARTED, THE CAR SURGED FORWARD AND HIT A WALL AT THE END OF THE PARKING SPACE---DAMAGING THE BUMPER.
Aug 06, 2017
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
1 complaint
WHILE DRIVING AT NORMAL HIGHWAY AND ROADWAY SPEEDS, WITH THE WINDOWS IN THE UP POSITION, THE AIR VENTS INSIDE MY VEHICLE DO NOT EMIT NATURAL AIR FLOW FROM THE FRONT OF THE VEHICLE. THE INSIDE OF VEH-1 BEGINS TO BECOME STUFFY AND THERE IS NO WAY FOR THE DRIVER OF VEH-1 TO GET AIR UNLESS THE DRIVER TURNS ON CONTROLLED AIR BY FAN. THIS ISSUE HAS BEEN BROUGHT TO JEEP OF BERKELEY AND THE ISSUE HAS NOT BEEN REMEDIED. VEH-1'S VENTILATION SYSTEM IS RESPONSIBLE FOR PUSHING AIR INTO THE CABIN OF THE CAR. THIS IS NOT OCCURRING. I HAVE NOT RECEIVED ANY RESPONSE FROM JEEP IN REGARDS TO THIS ISSUE THAT THEY SEEM TO NOT BE ABLE TO UNDERSTAND. MY FAMILY USES VEH-1 AND IN AN EVENT THAT AN ACCIDENT OCCURS, NATURAL AIR WOULD BE HALTED.
Feb 11, 2017
POWER TRAIN,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
1 complaint
THE CAR OPERATED WELL AT FIRST START. EARLY IN THE DAY, IT DROVE 30+ MILES. AFTER BEING PARKED FOR 6+ HOURS IN A FLAT PUBLIC PARKING LOT, IT WAS TURNED ON AND PUT INTO REVERSE TO BACK OUT OF THE STALL. UPON LIGHTLY RELEASING THE BRAKE, THE CAR ACCELERATED AT A HIGH SPEED (APPROX 20MPH) AND HIT A PARKING PILLAR. A LARGE AMOUNT OF DAMAGE WAS DONE TO THE BACK END, INCLUDING BUMPER, HATCH, SAFETY REINFORCEMENT BAR AND FLOOR BOARD ALL HAD TO BE REPLACED.
Feb 08, 2017
STEERING,SUSPENSION
1 complaint
WHILE DRIVING TO NASHVILLE, TN WE WERE DRIVING BETWEEN 65 - 73 MPH WITH SPEED CONTROL AND HIT SLOWER TRAFFIC IT FELT LIKE THE VEHICLE LOST POWER STEERING. THE STEERING WAS HARD TO HANDLE ON THE JEEP. IT WOULD PULL EITHER LEFT OR RIGHT AND WOULDN'T SEEM TO GO STRAIGHT. WE COULD STOP THE VEHICLE AND TURN IT OFF AND THE STEERING WOULD BE FINE AGAIN FOR A WHILE. I TOOK MY JEEP BACK TO THE DEALER ON DECEMBER 2, 2016 AND AS OF TODAY DECEMBER 27, 2016 THEY STILL HAVE IT. I DON'T KNOW IF IT IS THE POWER STEERING OR THE LIFT SUSPENSION BUT IT MOST DEFINITELY IS A SAFETY PROBLEM. THIS HAPPENED ON THE HIGHWAY AND THE SERVICE TECHS HAVE GOT IT TO DUPLICATE THE PROBLEM AT THE DEALERSHIP. *TR
Dec 27, 2016
SUSPENSION
1 complaint
2016 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE FRONT TIRES WOBBLING FROM SIDE TO SIDE WHILE BEING TOWED BY MOTORHOME. *SMD THE CONSUMER STATED HE PURCHASED THE VEHICLE TO TOW BEHIND A 40 FOOT DIESEL MOTORHOME. ON OCTOBER 12, 2016, WHILE TOWING THE JEEP, THE MOTORHOME STARTED SHAKING/BOUNCING AS THOUGH HE HAD A BLOWN OUT TIRE. ANOTHER MOTORIST INFORMED THE CONSUMER, THE WHEELS ON THE JEEP WERE WOBBLING FROM SIDE-TO-SIDE. WHEN HE CAME TO A STOP, THE WOBBLING STOPPED.
Dec 20, 2016
SERVICE BRAKES, HYDRAULIC,POWER TRAIN
1 complaint
2016 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO SERVICE DEPARTMENT LACK OF COMMUNICATION TO SCHEDULE AND REPAIR SHIFT INTERLOCK SOLENOID ELECTRICAL CONNECTOR (16V-249) AND LEFT FRONT BRAKE CALIPER (16V-168) RECALL NOTICES. *SMD
Oct 12, 2016
ELECTRICAL SYSTEM,SERVICE BRAKES
1 complaint
I RECEIVED A RECALL FROM CHRYSLER/JEEP IN REGARD TO THE BRAKE/TRANSMISSION SHIFT INTERLOCK SOLENOID WHICH MAY HAVE AN INCORRECTLY CRIMPED ELECTRICAL CONNECTOR. THIS COULD LEAD TO THE TRANSITION GEAR BECOMING LOCKED IN PARK OR NEUTRAL POSITION AND CAUSE A CRASH WITHOUT WARNING. I RECEIVED THE RECALL IN JUNE 2016. JEEP OF WHITE PLAINS, NY TOLD ME THAT SERVICE DID NOT HAVE ENOUGH PARTS AND WOULD PLACE ME ON A WAITING LIST. IN AUGUST, I CONTACTED THEM AGAIN AND THEY EXPLAINED THAT IT WAS NOW A SOFTWARE ISSUE AND MY CAR WOULD ONLY REQUIRE A DOWNLOAD. WHEN I BROUGHT THE CAR IN ON 8/31, THEY TOLD ME THAT THEY COULD NOT SERVICE THE VEHICLE BECAUSE IT DOESNT REQUIRE A DOWNLOAD (I WAS GIVE THE WRONG INFO), THE PART IS NOT AVAILABLE AND I WILL HAVE TO BE PLACED ON A WAITING LIST AGAIN. WAITING OVER 3 MONTHS FOR A RECALL IS FAR FROM TIMELY.
Sep 09, 2016
AIR BAGS,VEHICLE SPEED CONTROL
1 complaint
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE REVERSING FROM THE DRIVEWAY, THE VEHICLE ACCELERATED AND CRASHED INTO A GARAGE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT SHOP. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 211. ....UPDATED 09/19/16 *BF *TR
Aug 09, 2016
VEHICLE SPEED CONTROL,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE ACCELERATED INDEPENDENTLY AND INCREASED IN RPMS. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 500. UPDATED 09/29/16*LJ
Jul 28, 2016
POWER TRAIN,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE FROM A STOP LIGHT, THE VEHICLE FAILED TO MOVE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V249000 (POWER TRAIN, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PARTS FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 33,000. PART DISTRIBUTION DISCONNECT.
Jun 21, 2016
Frequently Asked Questions
How many problems does the 2016 JEEP Grand Cherokee have?
The 2016 JEEP Grand Cherokee currently has 293 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2016 JEEP Grand Cherokee?
The most common problems reported for the 2016 JEEP Grand Cherokee are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2016 JEEP Grand Cherokee problem data come from?
All problem and complaint data for the 2016 JEEP Grand Cherokee comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
Other Years - JEEP Grand Cherokee
2025 Problems
2024 Problems
2023 Problems
2022 Problems
2021 Problems
2020 Problems
2019 Problems
2018 Problems
2017 Problems
2015 Problems
2014 Problems
2013 Problems
2012 Problems
2011 Problems
2010 Problems
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