2025 JEEP Wagoneer S Problems & Complaints

Writing to formally express my deep dissatisfaction with the vehicle I purchased approximately six months ago. Unfortunately, the vehicle has been in the service department for nearly five of those six months due to persistent and serious mechanical and electronic issues that have yet to be resolved, despite multiple attempts by the dealership and manufacturer. The most alarming issue is that the vehicle frequently stalls and then abruptly lurches forward, simulating the feeling of being rear-ended. This issue presents a significant safety risk not only to myself but to other drivers and pedestrians. I strongly believe this vehicle is unsafe to drive in its current condition. In addition, the onboard camera system activates randomly while driving. While this may not pose an immediate danger, it is yet another sign of the vehicle’s erratic and unreliable behavior. The dealership has sent out multiple engineers to inspect and diagnose the problem, but none of these efforts have resulted in a permanent fix. The defects remain unresolved, and the vehicle continues to be unsafe and undependable. I have made it clear that I no longer wish to have this vehicle returned to me, as I believe it is inherently defective. What is especially troubling is that despite being aware of these recurring safety issues, Stellantis continues to sell this model to new customers — effectively placing more unsuspecting drivers at risk. Furthermore, because this is an electric vehicle (EV), I incurred additional costs beyond the vehicle itself, including installation of a home charging station and a full upgrade to my home’s electrical system. The manufacturer has not offered to cover these costs, nor have they offered to remove the charger or restore the damage done to my home during installation, should the vehicle be returned or replaced. I am seeking a fair resolution that fully compensates me for the vehicle, the additional infrastructure costs, and any necessary restoration to

The dealership claims it was a software issue on September 9, 2025, and then it happened again on September 22, 2025. I shut off the car like they told me and I went on my way then it happened again on September 29 this time it was worse. The car literally stopped, and I injured both of my legs with my son in the car. He banged his knees on the passenger side. I notified the dealership Bayside and they picked up the car this morning at 6:50 AM they claim they are changing the part that I charged the car. They’re waiting for another part dealership claims they are taking apart from a new car and putting it in this car this jeep Wagner S is a danger to me and my family. It is not fair to feel unsafe driving this vehicle, this is a safety issue exchanging parts from other vehicles is not the solution. I never had a problem with any of my gas cars that I’ve been dealing with this dealership for over 18+ years. This car is going to have seven days out of one month in the dealership is not fair. The vehicle will go on turtle mode and will physically stop the car heartbreaking with no warning. This is the third time this has happened. The car goes to turtle mode and physically have to turtle mode.physically try to pull over shut off the car and restart it I have a grandson and I almost lost him because of this turtle mode. The photos are from September 29, 2025 for the third time on this vehicle in one month.

on September 29, the turtle mode on the car went on in the car physically stopped. I banged my knees underneath the dashboard with my son. My grandson was in the back and he got jolted a bit on the seat car seat. This is the third time this turtle mode has come on my vehicle and this is the second time I send a car to the Chrysler dealership. I was informed by the dealership they exchanging apart from another car and they waiting for another piece to install in my car this car is very dangerous towards my family and the turtle mode needs to be addressed. This car is very dangerous on the road to me and other.

Just bought my vehicle and already had to have it towed into the dealer because it would not charge. They did some updates and sent it home. I charged my car fully. Drove it 3 miles and parked. When I came back out to my car 30 minutes later it turned onI put it on reverse but it would not drive and all of the letters on the gear shift were lit up red and a bunch of warnings were flashing on the vehicle to service transmission. The "red lobster" or red wrench was illuminated as well as multiple other things. The car would not turn off as it kept stating it was not in park. Could not turn it off, could not drive it and then it finally went dark after an hour and I could not even get to the batter as the back hatch is connected to the battery that was dead. I had to have my car towed again!!! Second time within a month of owning the vehicle. I am now being told it is going to take a week maybe longer to fix and the dealership is refusing to give me a loaner vehicle even though I am under warranty and just bought it. From research this seems to be a very big issue. I came across hundreds of people saying the same thing has happened to them and they had to have the battery replaced and then it happened again. Seems to be an unfixable issue and vehicles are considered lemons.

See attached document for complaint.

On [XXX], my 2025 Jeep Wagoneer S (VIN: [XXX] ) suffered a sudden and complete electrical and transmission failure while I was driving my child to school. Without warning, multiple system error messages appeared, the transmission locked, and the vehicle became totally unresponsive. It would not shut off despite several attempts. The wheels were locked solid, and the tow operators had to use sliding skates under the tires to load it onto a flatbed truck. The dealer (Castle Chrysler Dodge Jeep Ram of Naperville, IL) confirmed this condition is a known manufacturer defect under Service Publication [XXX], and explicitly stated that “there is not a fix for this condition at this time.” This event created a serious safety hazard — had it occurred on a highway, it could have caused a catastrophic accident. Jeep and Stellantis have acknowledged the issue but offered no immediate repair or replacement, only referring me to arbitration. I am reporting this to request an investigation into this defect and to urge a safety recall before someone is injured. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While traveling on the interstate at approximately 70 mph, I pressed the accelerator pedal to increase speed. Instead of accelerating, the vehicle suddenly jerked, and the wheels locked up as though the brakes engaged on their own. I continued pressing the accelerator, but the vehicle rapidly decelerated without responding to throttle input. The most concerning part was that the brake lights did not illuminate while the vehicle slowed down, which created an extreme safety hazard because drivers behind me had no warning that I was slowing. A large truck traveling directly behind me nearly collided with my vehicle because the sudden deceleration was not signaled by the brake lights. This incident placed both myself and surrounding drivers in immediate danger. The vehicle is currently at the dealership service department for inspection, and I have reported this issue. At this time, the problem has not yet been confirmed or reproduced by the dealer, but the failure was unexpected, severe, and occurred without warning. Prior to the failure, the only indication was that a red wrench symbol with a lightning bolt illuminated on the dashboard. The failure itself happened suddenly with no audible or mechanical warning. The malfunction appears related to the braking system, power train, and/or speed control systems. I am requesting that this incident be fully documented and investigated as a potential safety defect, as an uncommanded deceleration at highway speeds without brake light illumination presents a serious risk of high-speed rear-end collisions.

The contact’s partner owns a 2025 Jeep Wagoneer S. The contact stated that the vehicle was shifted into drive to exit the driveway however, the vehicle accidentally shifted to reverse, requiring approximately 6 to 8 attempts to drive forward. The contact stated that the headlights failed to illuminate. The vehicle was on an incline with the front of the vehicle facing upwards. There were no warning lights illuminated. The contact learned how to reset the vehicle while watching a YouTube video. After following the advice from the video and resetting the vehicle, the contact was able to drive the vehicle and accelerate as needed. The vehicle was taken to the dealer, who had not confirmed a diagnosis for the failure. The vehicle remained with the dealer for approximately 60 days. The manufacturer was not informed of the failure. The failure mileage was approximately 500.

Vehicle would not respond to any driver controls upon entering vehicle, disabled drive and stated the vehicle was being charged even though we were in the middle of an empty parking lot while shopping. I tried to shut it off in an effort to reset the systems but the vehicle would not shut down no matter what I did. Tried multiple times and it sat there with the charging in use indications and would not respond to any driver inputs. With no choice I exited the vehicle to go and get some assistance but the vehicle (currently on) would not lock the doors. As a result I stayed with the vehicle until it changed its status or I was able to get a tow truck. Approximately 35 minutes later the system reset itself and I was able to drive it straight to the dealer where they captured 22 fault codes. The vehicle has been at the dealer since 16 May with 1395 miles on it, we purchased it 28 April new from the local dealer. It left me stranded and unsecure putting me at undue risk.

While driving on the interstate, the vehicle went into “limp” mode and showed a turtle on my screen. From there, my vehicle decelerated drastically from 80 to 40 and did not allow me to accelerate. The screen showed a message that stated the systems were shutting down. My vehicle continued to decelerate as I tried to get to a safe spot out of the interstate lanes. After “resetting” the vehicle and waiting approx 20 min, the vehicle turned on as if nothing happened. This has happened 3 separate times in the span of a month.

While driving my 2025 Jeep Wagoneer S, I experienced a sudden loss of regenerative braking, which caused the vehicle to take much longer to stop than normal. On initial brake application, deceleration was greatly reduced and required substantially more pedal travel and pressure to bring the vehicle to a stop. A “Regenerative Braking Failure” warning appeared in the instrument cluster. At the same time, the vehicle’s power output dropped. The display showed multiple warnings, including Electrical Vehicle System Fault (wrench-and-bolt icon) and Reduced Power (“turtle”). A message appeared stating that the vehicle would shut down soon. Additional messages indicated that the Forward Collision Warning (FCW) and Automatic Emergency Braking (AEB) systems were disabled, further reducing braking support and collision avoidance capabilities. I was able to stop safely, shifted to Park, and powered off the vehicle. After opening and closing the driver’s door, I waited for all displays and indicator lights to turn off completely. A distinct mechanical clunk was then heard, consistent with the sound of high-voltage contactors disengaging. When I restarted the vehicle, all warnings cleared, and it drove normally again. This event created a potential safety risk due to the unexpected loss of regenerative braking, reduced propulsion power, and temporary disabling of FCW and AEB systems. The issue has not recurred, and the vehicle has not yet been inspected by the dealer or manufacturer.

I'm writing to report serious ongoing safety issues with my vehicle. Initial Service Visit (September 2024): I brought my vehicle in for two issues: Clicking noise when braking Trunk randomly closing on its own, which had hit my wife multiple times while loading groceries The dealership replaced the disconnects but stated they could not fix the trunk issue. New and Ongoing Problems: Since that service visit, the problems have worsened: The car now vibrates when backing up Clicking noises when braking continue The brakes feel like they're struggling to engage during sudden braking or in wet conditions The trunk issue persists and has become dangerous Most Recent Dealership Visit (Yesterday): I was told the trunk closing issue is "normal," but this is unacceptable for the following reasons: The trunk continues to hit my wife My [XXX] son was nearly trapped in the back when the trunk closed while he was putting on his cleats—he wasn't strong enough to stop it, and I had to run over to prevent him from being locked inside We nearly rear-ended another vehicle due to the brake problems Current Situation: My wife refuses to drive the vehicle with our children because she no longer feels safe. The car is currently at the dealership while they investigate, but at this point, I would like to explore options to exit my lease due to these unresolved safety concerns. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My vehicle’s low beams are vertically obstructed by the front end design of the car - the low beams are set back in the headlight unit and at night they only project to a limited height on the roadway in front of the vehicle - this results in a very distinct line created and anything above that line cannot be seen - on a perfectly level roadway the projection of the low beams is adequate but when the vehicle is not n motion and the roadway pitches down at the slightest angle and when you approach and angle of road that is inclined you cannot see at night. This light project issue results in “overdriving your heads in low beams when other cars are approaching - the other morning I almost his a large deer and only its feet were illuminated.

I was driving in my son’s school car line when the car jolted and a red turtle appeared on the screen with a stability warning as well. The car would not accelerate but would then unexpectedly accelerate on its own. I had to diligently keep my foot in the brake as well as accelerate. The car wouldn’t go over 10ish mph. I held up traffic until I could get to an empty parking lot to turn off the car. Had I been on a busy interstate I could have been seriously injured and so could others. I’ve only had the suv 3 months and the service electric system continues to come on also. I took the car immediately to the dealership after the safety event and they kept it for a week. I also put in a case with Jeep/Stellantis requesting a buy back but the case manager called me Friday to tell me to go pick up my vehicle up as the dealership did a software update and my car was now safe to drive. I repeated told them I didn’t feel safe driving it and I didn’t want to get it back. They told me that I had to turn the loaner in and pick up my car and they would follow up with me after the weekend to discuss next steps and they would offer me monetary compensation for my inconvenience. I told them I did not money I want a buy back because I don’t feel safe in my car.

Right after purchasing the Wagoneer S, a big red sign and a red wrench showed up on the dash, saying electrical issues. It happened every day. The car stopped in the middle of the road and did not want to move until I shut it off and turned it on again. Sitting in the garage the car would not go into gear, just had all the lights flash. Restarted and all worked. Took to dealer, they had it two days and told me they did not have a fix for the electrical issue. Took it home and 2 days later same issues. Called the dealer again and took it back to the dealer. It has been sitting at the dealership for the last 35 days. Called Wagoneer, Stellantis and the new Jeep in Detroit. No help. Parts issues. I looked at a Wagoneer group on the internet, a large number are having the same issues and more. It has some other software issues like the automatic mirrors and supposed to retract and go back out after starting. Noise issues in the overhead. Missing the 115 volt charger and cargo cover. Waiting 3 months for that.

I am reporting ongoing, unresolved, and potentially dangerous issues with my [Year] Jeep [Model, Trim], related to the ECU, electrical system, and overall drivability. I just picked up the vehicle yesterday after it spent 31 days in service, during which the dealership pulled over 65 different codes. Despite this, the vehicle was returned to me with no true resolution, and within 24 hours of driving it again, it is now showing 23 additional new codes. The car has stalled while driving, creating an extremely unsafe situation. On several occasions, it refuses to start. At one point, the vehicle was stuck in drive for over 27 hours, making it unusable and unmovable. These issues are recurring and unpredictable, making the vehicle a clear safety hazard. I’ve contacted Jeep Customer Care repeatedly. My assigned case manager refuses to respond, and they will not assign me a new one. I’ve escalated requests to management multiple times and have been completely ignored. I am unable to get any assistance despite the seriousness of the issue. This vehicle is unsafe, unreliable, and I am left without a functional mode of transportation. I’m filing this complaint with the hope that it prompts further investigation into these vehicle failures and Jeep/Stellantis’ refusal to properly address them.

The car died/bricked up 2 days ago 7 days after owning the vehicle. They said it was a cell in the 12 volt battery. Just picked it up and drove it for 30 minutes it threw up a turtle error and jerked forward a few times Almost hit a pedestrian and a car in front of me. I parked it and getting it towed. It seems according to other owners these things are all bad.

Steering very loose, even in sport setting.