2017 LINCOLN Continental Problems & Complaints

The contact owns a 2017 Lincoln Continental. The contact stated that the rear passenger’s side door could not be opened from outside the vehicle while using the exterior door handle. The contact stated that the rear passenger’s side door was occasionally independently unlatched and was unsecured. The failure occurred while driving and while the vehicle was parked. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 19V077000 (LATCHES/LOCKS/LINKAGES). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 112,000.

The contact owns a 2017 Lincoln Continental. The contact stated that while pulling out of a parking spot, the message "Driver door latch not engaging" was displayed. The vehicle was taken to a dealer where it was determined that all four door locks needed to be replaced. The vehicle was repaired. The vehicle was taken to a dealer where it was diagnosed that all four door locks and the lock modules needed to be replaced and reprogrammed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 11,620.

The contact owns a 2017 Lincoln Continental. The contact stated that upon attempting to open the doors, the doors failed to open. The contact stated that the driver’s and passenger’s side front doors failed to open from inside the vehicle, and the rear driver’s and passenger’s side doors failed to open from inside or outside. The vehicle was taken to a dealer where it was diagnosed and determined that the exterior door handles needed to be replaced and that the failure was related to Technical Service Bulletin: 18-2327. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V077000 (Latches/Locks/Linkages). The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2017 Lincoln Continental. The contact that while attempting to open the rear passenger’s side door, the door failed to open from outside. The contact referenced NHTSA Campaign Number: 19V077000 (Latches/Locks/Linkages) however, the recall repair had previously been performed. The contact stated soon after the repair the failure reoccurred. The vehicle was taken to a dealer and the contact was informed that the repair would be an out-of-pocket expense. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 82,000.

The contact owns a 2017 Lincoln Continental. The contact stated that the passenger’s side rear and the passenger’s side front door latches were inoperable. The contact stated that the doors could not be opened from outside of the vehicle. In addition, the contact stated that the driver's side front door latch was inoperable. The contact stated that the driver's side front door was not able to be opened from outside the vehicle. The contact stated the failure had previously occurred in November 2023. The vehicle was taken to the dealer however, the failure could not be duplicated. The contact stated that the failure reoccurred. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 60,000.

The contact owns a 2017 Lincoln Continental. The contact stated while reversing, the rear-view camera display was foggy or displayed a distorted image. No warning lights were illuminated. The contact took the vehicle to the dealer, and it was confirmed that the rear-view camera was defective. The vehicle was not repaired due to the parts not being available. The contact referenced NHTSA Campaign Number: 22V644000 (Back Over Prevention) as a possible solution however, the VIN was not included in the recall. The manufacturer was contacted and confirmed that the parts were not available. The manufacturer opened a Customer Satisfaction case with the contact and stated the vehicle would be repaired under NHTSA Campaign number: 22V644000 (Back Over Prevention) when the parts became available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 38,504.

The contact owns a 2017 Lincoln Continental. The contact received notification of Customer Satisfaction Program: 22M03 (Replace front and/or side cameras if foggy); however, the dealer declined to perform the repair. The contact stated that while driving at an undisclosed speed, the side cameras were intermittently foggy. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure and declined the repair. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 23,000.

The contact owns a 2017 Lincoln Continental. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The contact stated the part became available and the camera has been replaced.

The contact owns a 2017 Lincoln Continental. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the camera image was cloudy creating a visibility hazard. The vehicle was not repaired. The failure mileage was 10,600. VIN tool confirms parts not available.

The contact owns a 2017 Lincoln Continental. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the back-up camera alarm operated as needed; however, the display screen was not clear while reversing. The manufacturer was made aware of the failure. The approximate failure mileage was 72,000. VIN tool confirms parts not available.

Driver side rear door does not open from outside nor the inside . This is a safety concern because in an event of emergency we need to be able to exit the vehicle through all doors

Recall 19V-077 was performed in 2019. On [XXX] The passenger front door was closed and is now unable to open again from the inside or outside. A message is displayed on the dash stating "passenger front door open". Called Lincoln corporate support and spoke with Elaine, she told me the recall has already been performed, and cannot be performed again under any type of warranty or extension as the recall had a cutoff date and has "expired". No parts warranty on the superseded parts either. Told me I will have to come out of my pocket for diagnosis and repairs of the faulty parts installed under their safety recall. Considering the door is not fully latched and can just randomly open on its own given the right conditions this is neglect for my safety and other drivers or pedestrians on the road that may be near the moving vehicle if the door were to open on its own. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Lincoln Continental. The contact stated that he noticed there was corrosion under the trunk lid, down the left side, and at the top. The vehicle was taken to the local dealer, who confirmed that there was corrosion on the trunk aluminum. The vehicle was not repaired. The manufacturer was contacted, and the contact was informed that the Warranty had expired. The failure mileage was approximately 25,000.

3 of the 4 doors stopped opening from the outside. The door handles were completely inoperable.

The contact owns a 2017 Lincoln Continental. The contact stated while driving into her garage, there was an abnormal sound heard. The neighbor arrived and inspected the vehicle and saw that the sound board had detached and was located underneath the rear passenger’s side tire. The neighbor placed the detached part into the trunk and took it to the dealer. The vehicle was taken to the dealer and diagnosed that the passenger’s side rear inner shield was detached and was missing the required fasteners. The dealer replaced the passenger’s side rear inner wheel housing. The manufacturer was not made aware of the failure. The failure mileage was 61,554.

THE FRONT RIGHT DOOR DOES NOT CLOSE. THE DOOR SWINGS OPEN AND DOES NOT LATCH CREATING A SAFETY ISSUE FOR THE PASSENGER RIDING IN THE FRONT SEAT. MY CAR IS PRESENTLY AT PLANET FORD IN HOUSTON TEXAS WHERE THEY ARE CHARGING ME $2000 FOR THE REPAIR, WHICH I FEEL IS NOT MY FAULT FOR THIS DEFECTIVE ISSUE. THIS PROBLEM DID OCCUR EARLIER BUT WE WERE ABLE TO CORRECT IT BY CLICKING THE LOCK. THAT IS NO LONGER WORKING FOR US, SO WE TOOK IT IN FOR REPAIRS.

The driver door would not latch closed all of a sudden, had to be secure to drive to dealer through the use of a seat belt through the inside door handle. This occurred at approximately 65,000 miles. This repair was within my extended vehicle warranty.

The driver side rear passenger door would not latch closed and had to be secured to drive to dealer through the use of a seat belt through the inside door handle. This occurred at approximately 79,000 miles. This repair was not covered by dealer. This was a latch and motor repair of $1,000, also caused an expense of an additional $550 to me of a rental car as dealer did not get a part for 6 days. Lincoln Concierge could care less, just awful customer relations from Ford/Lincoln.

The driver side passenger door handle failed and would not open from the outside. This occurred at approximately 75,003 miles. This repair was just outside my extended vehicle warranty.

Drivers side rear door wont unlock

The 2017 Lincoln Continental started using electronic door latches. When they fail, there is no way to open the door from the outside other than to break the window. The driver side door is the only door that has an emergency escape latch. If someone is trapped inside the car, even though the door is unlocked, it will not open if the switch is faulty. There is a notice online calling out the issue [XXX] . I believe this is a safety issue because if a child or unconscious passenger is in the vehicle during an accident, the door cannot be opened without breaking the glass. They cost several hundred dollars to fix and should be on the MFR to replace due to safety concerns. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Door default warning appears when starting the vehicle.

Door latch failed and will not unlock the front passenger door. Dangerous situation if the battery dies. Similar recall but Lincoln said there's nothing they can do only 2019 was recalled for that. Would not make an exception. Dealer was surprised and advised me to report.

DECEMBER 26 2020, UPON ATTEMPTING TO EXIT THE FRONT PASSENGER SEAT, THE DOOR WOULD NOT OPEN WHEN BUTTON DEPRESSED TO OPEN THE DOOR AND ALLOW PASSENGER TO EXIT. DOOR ONLY ALLOWED FOR EXIT WHEN OPENED FROM THE OUTSIDE HANDLE. INABILITY TO EXIT VEHICLE PUTS LIVES IN DANGER. VEHICLE WAS PARKED WHEN INCIDENT OCCURRED

Rear passenger door will not open. Lincoln has active recalls on other VINs but mine is not included. I ask that mine be included. My door will occasionally pop open, but the most common problem is the handle will not engage from the outside. My Lincoln has the door handle on the trim piece. This is a common recall but my car is not included. It needs to be as not being able to open a door or it randomly opening poses threat or harm to myself and my family.

THE EXTERIOR DOOR LATCHES WILL NOT OPEN FROM THE OUTSIDE ON THE PASSENGER SIDE OF THE VEHICLE

Drivers door latch will NOT lock/engage after opening door.

THE FRONT HOOD VIBRATES AS IF IT'S GETTING READY TO UNLATCH AS YOUR DRIVING AT 70 M.P.H. WHILE ON THE HIGHWAY. IT'S VERY UNCOMFORTABLE AND SCARY.

THE DOORS ON OUR 2017 LINCOLN CONTINENTAL OPEN WHILE DRIVING. WE CALLED THE DEALERSHIP AND THEY SAID THEY CANNOT FIX IT FOR ANOTHER YEAR. IT IS UNSAFE TO DRIVE BECAUSE OF DOORS OPENING AT TIMES AND NOT UNLOCKING AT TIMES TOO. WE CALLED THE DEALERSHIP AS SOON AS WE FOUND OUT THIS PROBLEM LAST YEAR AND THEY JUST TOLD US TO CALL THIS YEAR, SO WE DID - SO BASICALLY WE HAVE TO WAIT 2 YEARS TO GET OUR LINCOLN FIXED? DOORS OPEN WHILE DRIVING. DOORS WILL NOT LATCH WHILE DRIVING OR STATIONARY.

WE ARE DISSATISFIED WITH THE LEVEL OF SERVICE FROM THE LINCOLN MOTOR COMPANY AND SERRAMONTE FORD DEALERSHIP IN COLMA, CALIFORNIA, WITH SPECIFIC REFERENCE TO THE CASE, CAS-1758606, RECALL 19S03 AND NHTSA RECALL # 1V-077. OUR VEHICLE'S DRIVER DOOR WILL NOT CLOSE AND IS UNSAFE TO DRIVE. THE ONGOING ISSUE HAS BEEN PROBLEMATIC FOR VICTORIA SEDAN & LIMOUSINE. THE VEHICLE HAS BEEN AT THE DEALERSHIP SINCE APRIL 1, 2019, AND HAS NOT BEEN RESOLVED EVEN AFTER CONTACTING SERRAMONTE FORD, FORD HEADQUARTERS AS WELL AS LINCOLN CONCIERGE. WE WERE DENIED A LOANER VEHICLE OR ANY SORT OF COMPENSATION FOR TIME LOSS AND THE LACK OF EFFORT IN RESOLVING THIS ISSUE IN A TIMELY MANNER HAS FORCED US TO TAKE A FINANCIAL LOSS, REASSIGN THE CHAUFFEUR WHO HAD THE VEHICLE AND PUT A STRAIN ON OUR OPERATIONS. WHAT MAKES MATTERS WORSE IS THAT WE HAVE LEARNED THAT ONE OF OUR PARTNERS; WITH THE SAME TYPE OF BUSINESS HAD THE SAME ISSUE WITH THEIR LINCOLN CONTINENTAL. THEY TOOK IT TO THE FORD LINCOLN DEALERSHIP IN CONCORD, CALIFORNIA AND WERE GIVEN A LOANER WHILE THEIR CAR AWAITED THE DEFECTIVE PART WHICH HAS SINCE BEEN REPAIRED. THIS RAISES THE QUESTION AS TO WHY OUR OPERATION WAS TREATED DIFFERENTLY. WE ARE REACHING OUT TO YOU TO SEE IF YOU CAN H ASSIST US GETTING THE ISSUE RESOLVED AS THE AGENCIES MENTIONED WERE UNABLE TO DO SO.

antifreeze mix with oil , now my motor is bad only had care for 8 months , coolant system ran hot all of a sudden , warning light of overheating stopped asap and had car towed, first appearence on 09/28

The contact owns a 2017 Lincoln Continental. The contact received notification of NHTSA Campaign Number: 19V077000 (LATCHES/LOCKS/LINKAGES). The contact had the trunk latch repaired under the recall. The contact stated that two years later the trunk latch failed. The trunk could be closed; however, the trunk failed to latch securely, and a rope was used to keep it securely closed. The contact stated that on a separate occasion, while driving 40 MPH, the wrench warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the motor mount had failed and needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure but denied assistance in covering the cost of the repair. The failure mileage was approximately 76,000.

Door warning

The contact owns a 2017 Lincoln Continental. The contact stated while driving at approximately 40 MPH and coming upon a red traffic light, the brake pedal was depressed; however, the vehicle failed to stop, and the brake pedal went to the floorboard. The contact activated the parking brake to stop the vehicle. The contact became aware of brake fluid underneath the vehicle near the wheel and brake hose. The contact took the vehicle to a body shop nearby and a certified mechanic inspected the vehicle and diagnosed that the brake hose had failed. The brake hose and brake line had been replaced. The contact became aware of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic); however, the VIN was not included. The vehicle was taken to the dealer who confirmed that the brake hose had failed. The manufacturer was made aware of the failure and stated that due to the failure not being caused due to an accident there would be no assistance. The failure mileage was 90,000.

The contact owns a 2017 Lincoln Continental. The contact stated while driving approximately 35–40 MPH, the parking brake activated, causing the driver to swerve, as the tires squealed. The driver was able to pull over. The contact was unable to release the parking brake. The vehicle was in LIMP Mode. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the ABS brake module had malfunctioned. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 150,000.

The contact owns a 2017 Lincoln Continental. The contact stated while driving approximately 65 MPH, the driver's side rear tire experienced a blowout. The blowout was on the middle of the tire. There were no warning lights illuminated. The contact was informed that the tire failure was due to a rear axle and wheel misalignment failure. The dealer repaired the vehicle and replaced the tire; however, the failure recurred several times. The vehicle was then taken to another dealer who diagnosed a failure with the subframe bolts. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 10,000.

I turned on my heated seats and felt my back burning. I turned it off and called the dealer immediately and noted my brand new winter arctic coat had a hole in it, the seat had a hole in the air bladder of the seat and the entire car was smelling of burning. I have owned the car without problems. My back had a first degree burn

2017 LINCOLN CONTINENTAL. CONSUMER WRITES IN REGARDS TO STEERING WHEEL MALFUNCTION. *LD THE CONSUMER STATED THE VEHICLE HAD A WATER LEAK DAMAGING THE COMPUTER SYSTEM. THIS CAUSED THE VEHICLE TO FAIL WHILE DRIVING. *JS

"TAKATA RECALL", ON APRIL 25, I WAS TRAVELING TO ATLANTA, GA FROM VIRGINIA TO ATTEND A CONFERENCE AND STOPPED TO GET GAS AND MY DRIVER'S DOOR LOCKED ME INSIDE THE CAR. I HAD TO USE THE LATCH TO RELEASE THE LOCK. I HAVE CONTACTED DEALERSHIP ABOUT THE ISSUE AND I HAVE NOT RECEIVED ANY REMEDY TO THIS ISSUE. MY VEHICLE WILL NOT LET ME SET THE CRUISE CONTROL ON THE HIGHWAY, THE WRENCH LIGHT STAYS LIT AND I'M WORRIED ABOUT WHAT ELSE MAYBE WRONG. I'M AFRAID TO DRIVE MY CAR THAT I'M PAYING PAYMENTS ON. IT HAS BEEN ALMOST 5 MONTHS AND STILL NO REMEDY.

THE SIDE AIR BAGS ON THE FRONT SEATS KEEP SPITTING OPEN. THEY ARE NOT DEPLOYING BUT YOU CAN SEE AIRBAG IS EXPOSED. WORRIED THEY WILL DEPLOY UNEXPECTEDLY.

I'M WRITING FROM LITHUANIA, SEVERAL MONTH AGO I BOUGHT LINCOLN CONTINENTAL 2017 AFTER SMALL ACCIDENT. I SHIP IT TO LITHUANIA, REPAIRED IT AND FIND OUT WHY ACCIDENT HAPPENED.. AFTER ALL BODY REPAIR (YES, ONLY BODY WAS DAMAGED), ALL DTC CODES CLEAR I TAKE CAR FOR TEST DRIVE, AND AFTER ~20ML OF DRIVE IN CITY ON ONE OF SHARP TURN MY CONTINENTAL STEERING WHEEL LOCKED BY ITSELF! I ALMOST HIT INCOMING TRAFFIC CAR, THEN I UNDERSTAND WHY ACCIDENT HAPPENS FOR THIS CAR IN USA. I'M ELECTRONIC SPECIALIST, SO I HAVE KNOWLEDGE AND ALL EQUIPMENT FOR SUCH DIAGNOSIS WORK LIKE THIS. SO I START TO CLEAR TROUBLE CODES IN CONTROL UNIT'S, EVERYTHING WAS OK EXCEPT ONE.. "ADAPTIVE STEERING FAULT SERVICE REQUIRED" THIS ERROR POP UP CAME ON EVERY TIME WHEN CAR START'S.. I START TO LOOK WHAT CAUSING IT, AND FOUND THAT I'M GETTING PRESENT ERROR IS SECM MODULE U3000 OR "INTERNAL ELECTRONIC FAILURE". THEN I READ SHADOW MEMORY OF THAT UNIT AND FOUND LIVE DATA WITCH INDICATE THAT STEERING WHEEL WAS TURNED TO THE RIGHT SIDE THE SIDE ON THE DAMAGED BODY AND STEERING WHEEL STUCK AND LOCKED IN THAT POSITION..BECAUSE DRIVER LOOSE POSSIBILITY TO STEER. FIRST THEN I START TO SEARCH INFORMATION ABOUT THIS ERROR I WAS SURE THAT ACCIDENT CAUSED IT, BUT I FOUND FORD EDGE THIS MODEL USE SAME ADAPTIVE STEERING SYSTEM LIKE CONTINENTAL FORUM WHERE A LOT OF GUYS WRITING AND ADDING VIDEOS HOW THEY STEERING WHEEL IS MISALIGNED AND THEY DRIVING ON STRAIGHT ROAD AND THAT CAR'S HAS 5K-10KML. I FOUND ONE GUY WHO ALSO SAID THAT UNDER SHARP CORNER HIS STEERING WHEEL LOCK'S.. BUT HE MANAGED TO STOP SAFELY. ANOTHER BIG PROBLEM FOR ME IS THAT IN LITHUANIA WE DONT HAVE LINCOLN DEALERSHIP, ONLY FORD, AND LITHUANIA FORD DON'T KNOW WHAT TO DO WITH THIS PROBLEM, THEY RECOMMEND ME TO CONTACT WITH FORD USA TO GET HELP FROM THEM, BUT NO LUCK STILL NOW...I'M ADDING DIAGNOSIS SCAN REPORT AND DASH PHOTO OF ERROR.

DRIVER SIDE SEAT BRACKET BROKE OFF WHEN GETTING INTO CAR. DEALER TOOK CAR AND REPAIRED SEAT. SIDE AIRBAG CASE WAS ALSO SPLIT AND AIRBAG WAS VISIBLE TO THE EYE. THIS WAS IN JUNE 2017. SAME EXACT THING HAPPENED LAST WEEK. DRIVER SIDE SEAT (LEFT SIDE AGAIN) BROKE OFF AS I ENTERED THE VAHICLE. CASE OF AIRBAG DID NOT BREAK OPEN. DEALER PICKED UP AND REPAIRED AGAIN. TOOK CAR OUT TODAY AFTER GETTING IT BACK. NOW SEAT COOLING FAN IS EXTREMELY LOUD IN THE SEAT ITSELF. IT MUST BE HITTING SOMETHING INSIDE AS IT ROTATES TO COOL THE SEATS NO HAVE MADE A RECORDING. THE CAR WAS STATIONARY AND NOT MOVING WHEN THENINCIDENTS HAPPENED. I HAVE CALLED THE DEALER AGAIN THIS EVENING AND LEFT MESSAGE TO RETURN MY CALL.

TL* THE CONTACT OWNS A 2017 LINCOLN CONTINENTAL. WHILE DRIVING VARIOUS SPEEDS, THE LIGHTS ON THE INSTRUMENT PANEL DIMMED AND IT WAS HARD TO READ ESPECIALLY WHEN IT WAS BRIGHTER OUTSIDE. THE VEHICLE WAS TAKEN TO THE DEALER (SAGINAW VALLEY FORD LINCOLN LOCATED AT 4201 BAY RD, SAGINAW, MI 48603; (989) 792-1700), BUT NOTHING COULD BE DONE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. ALSO, WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL FAILED TO TURN LEFT OR RIGHT. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-521-4140 AND STATED THAT THE INSTRUMENT PANEL WAS MADE THAT WAY. THE APPROXIMATE FAILURE MILEAGE WAS 0.

TL* THE CONTACT OWNS A 2017 LINCOLN CONTINENTAL. WHILE DRIVING APPROXIMATELY 60 MPH, THE FRONT PASSENGER SIDE DOOR ERRONEOUSLY OPENED. AFTER STOPPING AND CLOSING THE DOOR, THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO THE DEALER AND REPAIRED. IN ADDITION, WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE SHOOK AND JERKED WHILE CHANGING GEARS. THE VEHICLE WAS TAKEN TO GANLEY LINCOLN IN MIDDLEBURG HEIGHTS, OHIO WHERE IT WAS DIAGNOSED THAT THE ENGINE WAS FAULTY AND NEEDED TO BE REPLACED. IN ADDITION, THE MATERIAL FROM THE FRONT DRIVER SEAT RIPPED AND EXPOSED METAL PARTS THAT MADE CONTACT WITH THE DRIVER WHILE SEATED. THERE WERE NO INJURIES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,700.