2014 LINCOLN MKX Problems & Complaints

A year ago, Lincoln issued a "voluntary recall" for a safety issue affecting loss of power brake assist due to a problem with the Electronic Brake Booster, identical to the recall recently issued for newer models. I took my Lincoln to the dealership, only to be told they cannot fix it unless it is happening when you bring it in. It is a very sporadic failure, lasts for a short time, and impossible to predict. So, while they claimed to have issued a 'voluntary recall', it is ineffective since the sporadic nature makes it impossible to get it fixed. Then the voluntary recall expired a few months after they sent out the notice.

Continious soft brake pedal , with failure of brakes a couple of times nearly causing wreck. Auto inspected by Reineke Ford Findlay, Oh. Needs replacement of ABS brake module - hydrolic and electrical. No warning lights ever. Ford needs to extend the ABS module recall to include additional years, one of those being my 2014 MKX. To add to problem, even if I could afford to fix $2,000.00 repair......parts are on backorder........hence defining what a problem this is! This has been going on since April 2024.

The master cylinder for the brakes wen out an I replaced it on may 30th 2023 and today is June 15th and the same problem is happening.

I was driving and went to apply the brakes and they went almost to the floor, with very little braking ability. Thankfully I was going uphill and the car in front of me was not too close or I would have hit that car. And in a snowstorm to boot! I had no warning lights or any other indication that my brakes were going to suddenly go very soft. I got the car to my mechanic and he stated that the brake booster was leaking and needed to be replaced, and that is what caused the loss of pressure in the braking system. He said that there was a service bulletin #13N02 for that exact same problem for model years up to 2013, but because I had a 2014, the cost of the repair was not covered.

In 2021 I took vehicle in for intermittent soft brakes where the pedal would suddenly sink to the floor. Dealer replaced brake booster under warranty. Issue was still intermittent and 2 months into driving after the booster was replaced I suddenly lost all brakes. Took vehicle to dealer and now I am out of warranty and they claim there is a bad Hydraulic Control Unit (HCU) for the ABS system. Said there’s nothing they can do and it’s a separate issue even though it’s the same issue they failed to correct previously. The part number is DT4Z-2C215-A. I believe this is a replacement part for the obsolete BT4Z-2C215-A. The dealer is now quoting me $2000 for the fox and said it’s very common issue. Looking at other safety bulletins the year of my vehicle wasn’t included and believe it was either cut off at 2010/2011’s. But if most vehicles still have this issue 2012-2015 then why were they not included in the safety recall. I believe losing brakes warrants a recall especially sudden intermittent loss. Luckily the times I’ve lost my brakes I wasn’t on the freeway or in bumper to bumper traffic where I needed them.

The rear view camera has a major issue it either goes black or even upside down creating a major hazard when I have to park or go into reverse

Backup camera will be upside down at times and this seems to happen when you really need the help of the camera. I have had the check with your dealership come up when it doesn't work at all and they didn't have any answers for me. I see there are several vehicles out there that are having the same problem and there is a recall on them. I would appreciate your help with this. I haven't had any accident with this but would really like to have this fixed. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I WAS IN BACK OF MY MKX IN DRIVEWAY OF MY SISTERS HOME. I WAS TRYING TO GET THE TAILGATE DOOR TO OPEN AND IT WOULDN'T OPEN. I TRIED THREE TIMES TO OPEN WITH THE RELEASE BUTTON. IT WOULD NOT OPEN. SO I WENT OPENED AND STOOD AT THE DOOR TO PRESS THE RELEASE BUTTON FROM INSIDE TWICE AND IT STILL WOULDN'T OPEN THE TAILGATE. AS MY SISTER WAS COMING OUT OF HER HOME SHE WAS YELLING FOR ME TO MOVE MOVE BECAUSE I HAD NOT NOTICED THAT THE MKX WAS ROLLING OUT OF DRIVEWAY. WITH ME STILL STANDING OUTSIDE OF IT. I FINALLY JUST FEEL BECAUSE I COULDN'T KEEP UP OR JUMP IN TO STOP IT. I FELL TO CEMENT IN MIDDLE OF STREET. MY SISTER KEPT YELLING FOR ME TO MOVE AS THE MKX WAS ROLLING AND THE WHEELS WERE TURNING TOWARDS MY LEGS. THANK GOD IT DIDN'T RUN OVER ME. THIS WAS A HORRIBLE AND SCARY EXPERIENCE. MY SISTER GOT IN THE MKX TO GET IT OUT OF THE STREET. SHE SAID IT WAS IN REVERSE. IT WAS IN PARK FOR A FACT AS I WAS IN THE BACK FOR MINUTES TRYING TO OPEN THE TAILGATE. THIS HAPPENED ON 1426 PEPPERTREE LN 77015 WHERE MY SISTER LIVES.

EXHAUST FUMES ENTERING THE INTERIOR OF THE VEHICLE.

ADVANCE SERVICE TRAC ON 2/8/2016. VEHICLE WAS IN MOTION, LIGHT WOULD NOT GO OFF, SHOWING ONE INDICATOR AUTO LIGHT. INVOICE #FOCS386956.

This automobile has a 3.7-liter engine manufactured by Ford Motor Company. We are the second owner of the vehicle. A dealer representative informed us the motor has an inherent defect while inspecting pinch weld failures. This engine, transversely mounted, was created whereby the chain driven water pump is located behind the front casing placing access on the passenger side of the vehicle. Water pumps have planned obsolescence and when these water pumps fail, the antifreeze drains into the engine crankcase mixing with the engine oil causing catastrophic failure of the engine within minutes of the water pump failure. This is a significant safety hazard causing the engine to seize and when at expressway driving could cause a serious accident due to the sudden loss of power and being stranded on the side of the road. There are approximately four (4) million vehicles manufactured by Ford and Mazda with the 3.5 and 3.7 liter transversely mounted engines. As the vehicles age, the water pump failure can occur between 120-150,000 miles rendering the vehicle incapacitated wherever the failure occurs. From my research, there is no prior warning of the failure. The cost to replace the pump is 2-3,000 USD and the engine is approximately 7,000 USD. Contacting the National Highway Traffic Safety Administration would be our only recourse in a remedy for this defect. The 2014 Lincoln MKX FWD/AWD remains a beautiful and a functional vehicle, the type you would want to retain for many years beyond its initial service interval. We would therefore request the National Highway Traffic Safety Administration investigate this matter and mandate the manufacturer implement a cost effective retrofit to replace the water pump prior to failure or issue a full recall of the vehicles, compelling the manufacturer to provide a fair market value buy back to the current owners of the vehicles. We have factual data to support this claim and the severity of the encounter when the pump fails.

ON MONDAY (LABOR DAY), I WAS DRIVING AND STARTED TO MAKE A RIGHT TURN WHEN THE CAR STALLED. I WAS BESIDE A GAS STATIONED SO I MANAGED TO PULL IN (VERY HARD TO STEER) AND I NOTICED THE LOW OIL PRESSURE ICON ON. I CAME TO A STOP AND PUSHED THE START BUTTON AND THE CAR STARTED AND DROVE WITHOUT ANY MORE PROBLEMS. MY HUSBAND CHECKED THE OIL WHEN I GOT HOME AND IT IS FULL. WHILE AT LONG LEWIS FORD IN HOOVER, THIS MORNING TO HAVE IT CHECKED WE HEARD A WOMAN DESCRIBE THE SAME SCENARIO WITH HER FORD. SHE STATED IT STALLED ABOUT 3 OR 4 TIMES ON HER WHILE DRIVING. I FEEL THIS IS A VERY SERIOUS ISSUE AND SOUNDS SIMILAR TO THE ISSUE ONE OF THE OTHER AUTOMOBILE MODELS HAD CAUSING DEATH AND INJURY.

ENGINE DIED, MESSAGE ON SCREEN SAID [NO KEY DETECTED].I MANAGED TO PULL OVER TO SHOULDER AND STOP. CAR RESTARTED. TOOK CAR TO LINCOLN DEALER THE NEXT MORNING. THEY SAID THEY COULDN'T FIND ANY REASON FOR THE PROBLEM. STILL VERY CONCERNED AND THAT IT MAY HAPPEN AGAIN. *TR

DRIVING AT 50 MPH, I LOST POWER STEERING, THEN REALIZED ENGINE SHUT OFF. WAS ABLE TO DRIFT OVER TO GET OFF ROAD AND STOP CAR. ENGINE WAS ABLE TO START AND RUN FINE AFTER THAT. I LOST ALL CONFIDENCE IN CAR, AND DEALER SWAPPED ME ANOTHER CAR. *TR

The contact owns a 2014 Lincoln MKX. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that a message was displayed, indicating that the camera was unavailable. The vehicle was taken to an independent mechanic, but was not diagnosed or repaired. The vehicle was then taken to a dealer, but was also not diagnosed or repaired. The dealer suggested that the rearview camera system might need to be replaced. The manufacturer was not made aware of the failure. The approximate failure mileage was 119,000.

Backup camera is now displaying completely upside down.

I PARKED MY VEHICLE ON A SLIGHT INCLINE IN PARKING LOT, WHEN SHORTLY THEREAFTER, THE VEHICLE ROLLED AWAY AND CRASHED INTO A GATE. I HAD PARKED THE VEHICLE, WALKED TO THE BACK OF THE VEHICLE AND WENT INSIDE TO CONDUCT MY BUSINESS. THE FACT THAT THE ROLL BACK DID NOT HAPPEN AS I PARKED INDICATES THAT THE CAR WAS PROPERLY PARKED. BEING PERPLEXED AS TO WHY MY PARKED VEHICLE SUDDENLY ROLLED BACK I THEN DISCOVERED THAT THE FORD CO. HAD A RECALL ON SOME OF THEIR LINCOLN MKX 2014'S. MY VEHICLE MAY HAVE BEEN MANUFACTURED OUTSIDE OF THEIR CURRENT RECALL PERIOD; HOWEVER, THIS DOES NOT DICTATE THAT MY VEHICLE DID NOT EXPERIENCE THE SAME MALFUNCTION. MY SITUATION MATCHES EXACTLY THAT WHICH IS DESCRIBED IN THEIR ANNOUNCEMENT CONSEQUENCE SUMMARY. I AM CONFIDENT THAT THIS SITUATION IS EXACTLY AS DESCRIBED IN FORD RECALL 14S10/ CAMPAIGN NUMBER 14V393000. HOWEVER THE FORD CO. CONTINUES TO DENY THAT THIS WAS A RESULT OF THEIR RECALL PROBLEM . I HAVE SENT AN OFFICIAL LETTER OUTLINING MY SITUATION. STATUS UPDATE. 09/23/15. *JB UPDATED 01/07/16.*JB

TL* THE CONTACT OWNS A 2014 LINCOLN MKX. WHILE PARKED ON A FLAT SURFACE, THE VEHICLE ROLLED BACKWARDS WITHOUT WARNING. THE FAILURE RECURRED APPROXIMATELY FOUR TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 300. UPDATED 3/24/15*CN UPDATED 9/7/2017*CN

The ABS module has failed. Lincoln doesn't have one and they don't know when the will. Apparently (from what I gather from Lincoln Corporate) there is a plethora of these units that have failed. Why is this not a safety recall?

VEHICLE STATES THAT IT IS NOT IN PARK EVEN THOUGH THE GEAR SHIFT IS CLEARLY IN PARK. PASSENGER SIDE CLIMATE CONTROL TURNS ITSELF TO LOWEST TEMP. FOGS WINDSHIELD BECAUSE OF PASSENGER SIDE CLIMATE CONTROL ISSUE. DRIVER SIDE DOOR SAYS AJAR EVEN THOUGH DOOR IS CLOSED.

SPORADICALLY GET A MESSAGE THAT THE DRIVER FROM DOOR IS AJAR WHEN IT IS CLOSED. ALSO, GET A MESSAGE THAT TRANSMISSION NOT IN PARK WHEN THE SHIFTER IS IN PARK, MORE RECENTLY I HAVE ALSO GOTTEN THIS MESSAGE WHEN I START MY VEHICLE AND PUT IN DRIVE. SO FAR I HAVE BEEN ABLE TO GET BOTH MESSAGES TO GO AWAY BY OPENING AND SHUTTING THE DOOR A FEW TIMES(FOR THE DOOR AJAR MESSAGE) AND TURNING THE VEHICLE OFF AND BACK ON(THIS SOMETIMES TAKES 3 OR 4 TRIES, FOR THE TRANSMISSION NOT IN PARK MESSAGE). *TR

THE DRIVERS DOOR AJAR SENSOR IS NOT WORKING CORRECTLY. THE DOOR SENSOR ON THE DASH SHOWS AJAR WHEN THE DOOR IS ACTUALLY CLOSED. IT WORKS INTERMITTENTLY. CAUSES A DRAIN ON THE BATTERY. *TR

PUT CAR IN PARK AND RECEIVED A MESSAGE ON THE DASH SAYING "TRANSMISSION NOT IN PARK" BUT THE GEAR SHIFT WAS IN PARK.

WHEN DRIVING CAR READS TRANSMISSION NOT AND IN PARK AND CAR AND ENGINE BOTH SHUT OFF WHILE DRIVING

WINDOWS FOG IN WHOLE CAR DEFROST WONT CLEAR THE CAR BECOMES A DEATH TRAP BECAUSE YOU CANT SEE A THING . IF THE TEMP CHANGES FROM 32 TO 30 AS YOU ARE DRIVING WINDOWS INSTANTLY FOG EVEN WITH BLOWER ON HIGH DEFROST WONT CLEAR. IN CITY ON THE HIGHWAY AT 70 MILES A HOUR EVERY WHERE. CLIMATE CONTROL SYSTEM

TL* THE CONTACT OWNS A 2014 LINCOLN MKX. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY AND THE CONTACT WAS EXITING, THE VEHICLE STARTED TO ROLL FORWARD DOWN THE DRIVEWAY. THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL, BUT THE VEHICLE FAILED TO STOP AND CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED FRACTURED RIBS, COLLARBONE INJURIES, AND SCRAPED KNEE INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS AWAITING DIAGNOSTIC TESTING. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 57,000. *TT

TL* THE CONTACT OWNS A 2014 LINCOLN MKX. THE CONTACT STATED THAT WHEN THE VEHICLE WAS ENGAGED IN PARK, THE LETTER "P" WAS HIGHLIGHTED IN THE SHIFTER DISPLAY. ON THE INSTRUMENT PANEL, THE MESSAGE "TRANSMISSION NOT IN PARK AS INDICATED" WAS DISPLAYED. THE CONTACT STATED THAT THE FAILURE HAD BEEN OCCURRING FOR APPROXIMATELY ONE WEEK. IN ADDITION, THE VEHICLE LOST ACCELERATION AFTER COMING TO A COMPLETE STOP. A FEW SECONDS LATER, THE VEHICLE WOULD ACCELERATE NORMALLY. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.

WIFE WAS DRIVING HOME IN MKX, LESS THAN 1000' FROM HOME, AND HEARD A LOUD POP THAT SOUNDED LIKE A GUN SHOT. DIDN'T KNOW WHAT HAPPENED UNTIL SHE GOT HOME AND WE LOOKED ALL AROUND. DIDN'T SEE ANYTHING UNTIL WE RAISED BACK HATCH DOOR AND HEARD GLASS BREAKING AND FALLING. LOOKED ON TOP AND NOTICED THAT THE VISTA ROOF HAD EXPLODED. SHE WAS GOING LESS THAN 30 MPH THANKFULLY AND SUN ROOF WAS COMPLETELY CLOSED. RESEARCHED THIS ONLINE AND FOUND IT TO BE A PROBLEM ON A LOT OF CARS, EVEN FOUND CLASS ACTION CASE BUT IT WAS DISMISSED IN 2016 FOR SOME REASON. WHAT WILL IT TAKE FOR THIS TO BE CORRECTED...DOES SOMEONE HAVE TO LOSE THEIR LIFE BECAUSE OF THIS? WHAT IF YOU WERE TRAVELING ON THE INTERSTATE AND THIS HAPPENED? COULD BE A REAL PROBLEM! I DON'T HAVE PICS TO DOWNLOAD YET BECAUSE I TOOK IT TO FORD DEALERSHIP BUT THEY STILL HAVE THE CAR. SERVICE MANAGER HAS TRIED TO GET HELP FROM FORD BUT THEY REFUSE. I DO SEE WHERE SEVERAL HAVE GOTTEN SOME MONETARY RESPONSE FROM FORD, BUT IT WAS AFTER A LOT OF TROUBLE AND HASSLE. SOMEONE, EITHER FORD OR THE GLASS MANUFACTURER SHOULD BE RESPONSIBLE FOR THIS. THIS IS THE FIRST TIME I HAVE EVER FILED ANY TYPE OF COMPLAINT BUT THOUGHT IT TO BE NECESSARY IF IT MIGHT SAVE SOMEONE'S LIFE.

2014 LINCOLN MKX. CONSUMER WRITES IN REGARDS TO VEHICLE MOVES WHEN GEAR SHIFTER IN PARK POSITION, POWER LIFT GATE SPORADICALLY OPENS/RISES, CARBON MONOXIDE ODORS INSIDE VEHICLE. *SMD THE CONSUMER STATED A LIGHT ILLUMINATED THAT INDICATED THE VEHICLE WAS NOT IN PARK, WHEN THE CONSUMER MOVED THE GEAR TO PARK. THE CONSUMER STATED HE SHOOK THE GEAR SHIFT A LITTLE AND THE LIGHT WENT OUT. A FEW DAYS LATER, BEFORE HE COULD RAISE THE HATCH, THE VEHICLE STARTED ROLLING BACKWARDS INTO THE STREET. THE CONSUMER MANAGED TO GET IN THE VEHICLE, AND ONCE AGAIN A LIGHT WAS ON, INDICATING THE VEHICLE WAS NOT IN PARK, DESPITE HIM PLACING THE VEHICLE IN PARK. ALSO, THE PASSENGER SIDE MIRROR WOULD SPORADICALLY GO ALL THE WAY UP WHILE DRIVING, WHICH MADE THE ENTIRE RIGHT SIDE OF THE VEHICLE A BLIND SPOT. AFTER A YEAR AND A HALF OF COMPLAINTS, THE DEALER INSPECTED THE MIRROR AND DETERMINED IT WAS DEFECTIVE AND REPLACED IT. THE REAR HATCH WOULD SPORADICALLY OPEN, AND RISE WHEN THE VEHICLE WAS PARKED OR BEING DRIVEN. THE CONSUMER STATED INTERMITTENTLY, A LIGHT WOULD ILLUMINATE ON THE VEHICLE, SAYING A KEY WAS NOT DETECTED EXHAUST FUMES ENTERED THE VEHICLE WHILE DRIVING AT TIMES. *JB *JS

1ST TRACKING NUMBER 10849876 - ADVANCE SERVICE TRACT (PROVIDED TO DEALERSHIP FOR REPAIR) ON 3/16/2016, CONTACTED 24 HR DEALERSHIP TO RETRIEVE SUV. IN ADDITION TO THE SERVICE TRACT FAILURE (INDICATOR LIGHT SHOWING 2 CARS), NOW HAVE MULTIPLE PROBLEMS. PROBLEMS CONSIST OF: CROSS SERVICE SYSTEM FAULT, VEHICLES ROLLS FORWARD & BACKWARD AFTER STOPPING, AND A BIG CLUNK WHEN PUTTING IN A GEAR. SPOKE WITH THE (A) GM OF THE DEALERSHIP AND INFORMED HIM VEHICLE WAS IN FOR THE SERVICE TRACT FAILURE ON 2/8/2016 AND NOW I HAVE THE SAME PROBLEM AND ADDITIONAL PROBLEM. I WAS ON A CITY STREET WHEN THE ADVANCE SERVICE TRACT IMMEDIATELY LIT UP WITH 2 INDICATORS ON THE RIGHT SIDE OF THE STEERING WHEEL. ATTEMPTED TO MAKE A RIGHT TURN AND THE CROSS SERVICE SYSTEM FAULT LIGHT APPEARED WITH A TOOL LIKE OBJECT ON THE LEFT SIDE OF THE STEERING WHEEL. WHILE ATTEMPTING TO MAKE A RIGHT TURN, THE CAR DID NOT WANT TO GO FORWARD, BARELY MOVING AND A TINY HILL TO PULL WAS IMPOSSIBLE. I IMMEDIATELY START DETOURING AWAY FROM MAJOR CITY STREET BECAUSE I HAD NOT IDEA WHAT WAS HAPPENING AND I NEEDED TO GET HOME WITH A SENIOR CITIZEN OVER 80 WITH ME. THE SUV HAD DIFFICULTY MOVING FORWARD. FOR A 2014 LINCOLN MKX, I WAS INFORMED THAT I HAD A TRANSMISSION PROBLEM AND APPARENTLY A CALL WAS MADE TO THE HOT LINE TO FIX THE ADVANCE SERVICE TRACT AND THE CROSS SERVICE SYSTEM FAULT. MY CONCERN, IS THE 2014 MKX A LINCOLN LEMON? RECEIVED SUV BACK ON 3/18/2016

WHEN DRIVING THE CAR SHUT OFF AND LOST TOTAL POWER. LOST STEERING, BRAKING, AND ENGINE WHILE DRIVING DOWN THE ROAD AT 50 + MILES PER AN HOUR.