2018 LINCOLN MKX Problems & Complaints

Subject: Urgent Health Risk Due to Mold in Lincoln MKX & Additional Considerations I'm submitting a formal complaint regarding our Lincoln MKX, purchased in 2018 with an extended warranty valid through 2026. A significant water leak has resulted in extensive mold and mildew buildup, posing severe health risks, particularly to my immunocompromised wife. Despite minimal use of the vehicle, exacerbated by reduced mobility during the COVID-19 pandemic declared by the WHO on March 11, 2020, we've discovered this longstanding issue, indicating it likely existed since purchase. The remediation process requires complete removal of the contaminated carpeting and padding, thorough cleaning of the underlying metal, and replacement with new materials to ensure safety. Efforts to resolve this with Ford/Lincoln have been met with inadequate support, not covering the extent of necessary repairs. Attached documentation and photographs outline the severity of the issue, the health implications, and our struggle for a satisfactory response from the manufacturer. We urge the NHTSA to consider these factors and our vehicle's low mileage as evidence of the defect's pre-existence and the pandemic's impact on its delayed detection. Immediate action is necessary to address this safety hazard.

When I utilize my ac or heat without pressing a certain button after a while I start smelling a burning smell coming through the vents. When I'm outside the vehicle I smell it as well. The smell is hard to pinpoint. A dealership told me that maybe I needed to change my air filters. However the burning smell still would happen just the same. Then they checked to see if anything(such as plastic or anything) was stuck to any components that get hot to no avail. But something is wrong and it's scary. Also my vehicle has a very rough idle which sometimes can feel like a rumble. A tune up was suggested and complete and I still have the same experience. I love my vehicle but growing tired.

Unknown/Uncertain as to why the floor is wet on right rear passenger. Dealer unable to detect why floor board is wet. I need answers because this is a health risk/ lungs risk for my family and myself due to questionable mold May probably grow from the wet carpet and wet spell

THIS CAR HAS BEEN IN THE SHOP FOUR TIMES FOR LOOSE SCREWS IN THE DASH BOARD ROLLS AROUND THIS IS GOING IN A CURVE ON HITTING THE BRAKES. PURCHASE THE CAR THE END OF MAY 2018

The contact's husband owns a 2018 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2018 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

2018 LINCOLN MKX. CONSUMER WRITES IN REGARDS TO AIRBAG MALFUNCTION SAFETY RECALL. THE CONSUMER STATED THE VEHICLE WAS PURCHASED IN AUGUST OF 2018, WITH A RECTANGULAR HOLE CUT INTO THE CARPET. THE HOLE WAS LOCATED UNDER THE FRONT PASSENGER SEAT EXPOSING THE WIRING HARNESS. THE CONSUMER STATED THE CRPET WAS REPAIRED, BUT THE VEHICLE EXPERIENCED UNEXPLAINED INTERRUPTIONS IN CERTAIN ELECTRICAL COMPONENTS.

VEHICLE WAS TRAVELING W/B ON NEW YORK STATE THRUWAY WHEN A DEER JUMPED IN FRONT OF AND WAS HIT BY CAR. THE AIR BAGS DEPLOYED ( STEERING WHEEL, KNEE BAGS AND PASSENGER SIDE CURTAIN.) PROBLEM IS THEY DID NOT DEFLATE ! THIS MADE IT IMPOSSIBLE FOR DRIVER TO STEP ON BRAKES OR TO SEE ! VERY DANGEROUS SITUATION EXTREMELY LUCKY NO SERIOUS INJURY OR OTHER VEHICLE INVOLVED DRIVER HAD HARD TIME GETTING OUT OF VEHICLE (OBSERVED BY STATE POLICE)

The rear view camera is intermittent. The camera listed for replacement is F2GZ19G490C. That was a recall item listed for the problem that we are having . It is intermittent and is a safety hazard as indicated in the LINCOLN MKX 2015 THRU 2019. WHY IS IT INDICATED AS NOT HAVING A RECALL TO MY 2018 LINCOLN MKX VIN [XXX] . IT IS THE SAME PROBLEM. THE CAMERA F2GZ19G490C IS THE CAMERA LISTED AS THE REPLACEMENT AND THEY LIST IT AT FORD FOR $560.68. THE REPAIR DEPARTMENT TOLD ME IT WAS OVER $600 AND IT WOULD COST $1300 TO FIX IT. SOMETHING IT IS WRONG HERE BECAUSE i CAN GET THE REPLACEMENT FOR ABOUT $60 DOLLARS. IT LOOKS LIKE A DENIAL OF SERVICE UNDER A RECALL AND A REDICULOUS AMOUNT TO REPAIR THE DEFECTIVE ITEM WITH THE SAME TYPE. i WOULD LIKE TOO GET AN EXPLANATION ON THIS . [XXX] AT [XXX] OR [XXX] THANK YOU FOR LOOKING AT THIS PROBLEM AND GIVING ME A CLARIFYING ANSWER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The 3rd brake light lens has separated from light assembly while in a drive thru carwash.

Was advised by a law enforcement officer the high-mount stop lamp lens had detatched from the lamp housing. Apparently, the adhesive holding the plastic lens had deteriorated and allowed seperation of the components. The LED circuit board is now exposed to the elements. This without a doubt will cause the CHMSL to fail due to water and salt intrusion. Additionally, the non-diffused LED's are blinding drivers behind this vehicle at night. This failure occurred on the highway, and the lens nearly struck a car behind me.

Rear overhead break light ripped off while driving down the road.

The contact owns a 2018 Lincoln MKX. The contact stated that while driving at an undisclosed speed, the check engine warning light was intermittently illuminated. The vehicle was taken to a local independent mechanic, where the vehicle was scanned, and a fault code for the catalytic converter was retrieved. The local dealer was contacted and referred the contact to the manufacturer for assistance. Upon further investigation, the contact related the failure to an unknown NHTSA Campaign; however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000.

Passenger side front wheel fell off the axel.

Catalytic converter internally failed on April 12th 2023 based on an initial check engine light Part# F2GZ-5E213-F converter assembly under ESP warranty @ 74,408. Returned back for check engine light 22, 888 miles later on 1/31/24 for check engine light . I was advised that although it was determined a part failure of catalytic converter , that it was my responsibility to pay for 2 catalytic converters, water pump and radiator for cost of $11k. Contacted Lincoln Conceirge they were unable to provide assistance .

The contact owned a 2018 Lincoln MKX. The contact stated that while parked at an inclined position, the vehicle rolled backward. The vehicle was taken to the dealer; however, the mechanic was unable to duplicate the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 43,000.

Vehicle (SUV) floor board and truck had standing water from unknown source. Suspect rear hatch and/or glass roof design allows for environmental contamination to enter. Water travels down to floor and pools. For example, spare tire was found to be submerged. Rear seat and trunk carpeting were moist (saturated) to the touch. Concern: If water in the vehicle is undetected and is allowed to pool for long periods of time, three things will happen: 1. Accelerated corrosion and loss of function for any electrical wiring. 2. Standing water can develop mold, impacting air quality through long term and repeated exposure. Impact of vehicle occupants health. (In our instance, Mom & newborn) 3. Accelerated corrosion of vehicle internal structure. For example, seat fasteners. Item was discovered by third party service center and dealership is investigating root cause now. Dealer commented this is a problem more common with other models in the same family but not the model of this vehicle. No warning or indicator of the problem was present.

Both right and left side view mirrors folded in on their own without being commanded to while the vehicle was being driven down the highway. Key fob was stowed and secure so it did not trigger the system. Was unable to adjust the mirrors back out until the vehicle was shutdown and restarted. Vehicle has 30,000 miles on it and this never happened before!

RECALL WAS IDENTIFIED IN 08/10/2020 BUT YET TO BE FIXED BY FORD MOTOR COMPANY, RECALL #20S42

TL* THE CONTACT OWNS A 2018 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED BAYWAY LINCOLN 12333 GULF FWY, HOUSTON, TX 77034; (281) 929-6500) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I HAVE HANKOOK VENTUS S1 NOBLE2 245/50R20 TIRES AND VEHICLE HAS 19827 MILES ON THEM. COUPLE OF MONTH AGO THEY START RANDOMLY DROP PRESSURE WITHOUT ANY VISIBLE DAMAGE, I PUMPED THEM BACK AND CONTINUE DRIVE. YESTERDAY WHEN I CAME OUT OF STORE ONE OF TIRES HAD 0 PRESSURE. I PUT SPARE TIRE AND DROVE 1/2 MILE TO BELLE TIRE STORE TO FIX IT. TECHNICIAN REFUSE TO FIX A TIRE AS THREAD WORN BEYOND REPAIR (FOR 20000 MILES?). I BROUGHT TIRE HOME AND USED MY AIR COMPRESSOR TO PUMP IT UP AND INSPECT MYSELF - NO DAMAGE FOUND (NO NAILS OR OTHER VISUAL CUTS OR TEARS). ALL OTHER TIRES HAD LOWER PRESSURE AS WELL FROM 27 TO 31 PSI. THOSE HANKOOK TIRES ARE TERRIBLE AND REQUIRED CONSTANT PRESSURE CHECK. 20000 MILES ONLY TO REPLACE $250 TIRE IS TERRIBLE AND NOT SAVE TO DRIVE.

TL* THE CONTACT OWNED A 2018 LINCOLN MKX. WHILE THE CONTACT WAS STOPPED IN TRAFFIC, A 2004 CHEVROLET TAHOE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE BOTTOM OF THE DRIVER'S SEAT SLID ALL THE WAY BACK AND THE SEAT BACK RECLINED. AS A RESULT, THE SEAT BELT DID NOT RESTRAIN THE CONTACT BECAUSE HE DID NOT MOVE FORWARD IN THE SEAT. THE CONTACT SUSTAINED INJURIES TO THE BACK, KNEES, WRIST, AND NECK. THE CONTACT ALSO SUFFERED A CONCUSSION. MEDICAL ATTENTION WAS RECEIVED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT LOT. THE INSURANCE COMPANY TOOK POSSESSION OF THE VEHICLE AND DEEMED IT A TOTAL LOSS. AN UNKNOWN DEALER WAS INFORMED OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 14,000. POLICE REPORT XXXXXXXXXX-XX INSURANCE POLICY XXXXXXXXX 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)" *JB

JULY 25, 2018: UPON STARTING CAR WHILE STATIONARY IN A PARKING SPOT, DASH LIGHT AND INFO CLUSTERS DID NOT LIGHT UP. UPON FURTHER INSPECTION, DRIVING AND BRAKE LIGHTS DID NOT WORK OR LIGHT UP. TURNED OFF CAR, RE-STARTED. ALL LIGHTS WORKED, THEN DROVE TO AN APPOINTMENT APPROXIMATELY 5 MILES AWAY IN SUBURBAN TRAFFIC. JULY 28, 2018: WHILE PARKING THE CAR IN MOTION NEAR OUR HOTEL IN FREDERICKSBURG, VA (MARRIOTT COURTYARD DOWNTOWN) ALL CAR LIGHTS WENT OUT. FINISHED PARKING CAR WHILE LIGHTS REMAINED OUT AND THEN WENT TO DINNER. UPON RETURNING TO CAR 1 1/2 HOUR LATER, LIGHTS WENT ON AFTER STARTING CAR. AUGUST 7, 2018: WHEN MY WIFE WAS DRIVING THE CAR IN A SUBURBAN AREA IN MOTION, ALL LIGHTS WENT OUT. SHE IMMEDIATELY DROVE HOME AND WE CALLED THE DEALER FOR SERVICE. ON AUGUST 15, 2018 THE CAR WAS COMPLETED AND WAS READY TO TAKE HOME, WHICH WE DID WITHOUT INCIDENT. SEPTEMBER 17,2018: MY WIFE WAS DRIVING THE CAR IN A SUBURBAN AREA IN MOTION WITH A FRIEND IN THE PASSENGER SEAT. APPROXIMATELY 12 MILES FROM HOME ALL LIGHTS WENT OUT. SHE STOPPED TO CHECK ALL OUTSIDE LIGHTS AND BREAK LIGHTS TO CONFIRM THEY WERE NOT WORKING. SHE IMMEDIATELY DROVE HOME IN SUBURBAN TRAFFIC AND THEN PARKED THE CAR AND WE ARRANGED FOR SERVICE (AGAIN!!!). WITH THE CAR STOPPED IN OUR DRIVEWAY IN PARK AND THE ENGINE RUNNING, WE BOTH CHECKED ALL THE LIGHTS TO CONFIRM THEY WERE STILL OUT AND THAT THE BREAK LIGHTS DID NOT WORK WHICH REMAINED THE CASE. FAULT OR PROBLEM THAT CAUSED THE RISK IS UNKNOWN.

WE HAD OUR FIRST INCIDENT ON AUG 2 WHEN MY WIFE WAS DRIVING. CAR STALLED AT A TRAFFIC LIGHT AND SHE RESTARTED IT . TRANSMISSION WAS IN DRIVE AND SHE STARTED TO ACCELETE TO GO AHEAD. THE CAR ITSELF WENT INTO REVERSE AND ALMOST HIT THE CAR BEHIND HER. SHE WAS EXTREMELY SHAKEN AND REFUSED TO DRIVE IT AGAIN. SHE CALLED A TOWTRUCK TO TAKE IT TO OUR DEALER. THE DEALER COULD NOT FIND THE PROBLEM SO INSTALLED AN ELECTRICAL DEVICE TO RECORD ANOTHER INCIDENT. IT THEN HAPPENDED WHEN I WAS DRIVING, ONLY 2 DAYS AFTER WE PICKED IT UP FROM THE DEALER. I WAS DRIVING ON A 50 MPH ROAD WHEN THE "ENGINE HAS SHUTDOWN" FLASHED ON THE INSTRUMENT PANEL I GOT IT RESTARTED AND TRIED TO CONTINUE DRIVING.ABOUT 10 DIFFERENT FAULT CODES APPEARED AND WE TOOK CELL PHOTOS OF EACH CODE. IT SHUT DOWN AGAIN A FEW MILES LATER AND THIS TIME ALL SYSTEMS SHUT OFF. NO LIGHTS NO POWER ON ENGINE START. TOTALLY DEAD I PUSHED ALL THE SHIFT BUTTONS AND AFTER A MINUTE IT RESTARTED. AT THIS POINT WE HAD IT TOWED BACK TO THE DEALER. DEALER HAS HAD IT ANOTHER 10 DAYS AND CANNOT FIND THE PROBLEM. FOR OUR SAFETY WE REFUSE TO TAKE IT BACK WITHOUT THE PROBLEM BEING SOLVED AND ARE NOW COMPLAINING DIRECTLY TO LINCOLN