2014 MERCEDES-BENZ CLA-Class Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
VIN Decoder
190
Complaints Reported
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Complaints by Component
ENGINE
29 complaints
I own a 2014 Mercedes-Benz CLA 250 with the 2.0L turbocharged 4-cylinder M270 engine. The check-engine light came on and an OBD-II scan showed fault code P052E / P052E71, which indicates that the valve for crankcase ventilation (PCV / crankcase ventilation valve integrated into the valve cover) has a malfunction and the actuator is blocked. The vehicle is available for inspection and, if the repair is performed, the failed part can be retained. This appears to be the same failure that has been documented by other owners and by Mercedes-Benz on the related M274 engine used in other models (same 2.0L turbo engine family and PCV / crankcase ventilation design, but in a longitudinal layout). For those vehicles, Mercedes has issued technical service bulletins and extended emissions-related warranty coverage for the crankcase ventilation / PCV system, but vehicles like my CLA with the M270 engine are excluded even though they show the same DTCs and failure. In my case, the problem has so far shown up as a check-engine light and stored fault codes, without obvious drivability symptoms yet. However, a blocked or failed crankcase ventilation valve can increase crankcase pressure, cause oil leaks, fuel vapor or oil smells, and potential turbocharger or drivability issues, which may create a safety risk if the problem worsens (loss of power or stalling). The problem has been reproduced multiple times with different OBD-II scan tools. I contacted Mercedes-Benz and was told there are no recalls or warranty coverage for this issue on my vehicle.
Nov 17, 2025
Common issue with this make and model and many others Check engine code P052E
Dec 19, 2023
My engine light is and as per mechanics I have seen it is a very common problem with mercedes benz around crankcase ventilation actuator. As per mechanics its faulty part and mercedes have changed it for new models but there is no recall on the older models. Cost to repair the part is around $3500. Issue with the part if causing environment problem as mileages is reduced and more fuel burning. This eventually impacts the engine and car.
Oct 26, 2023
catalytic converter Got clogged up and car would loose power and not get enough air into engine and catalytic converter right next to the turbo under the heat shield would turn glowing red causing turbo to leak it’s fluids
Aug 31, 2021
Without warning , the vehicle started to shake uncontrollably and was unable to reach a certain speed without the tremors. Very unsafe to drive
Aug 09, 2021
+ 24 more complaints for this component
UNKNOWN OR OTHER
14 complaints
my rear subframe rusted from the inside out and due to the rust my control arm broke off
Feb 24, 2025
I was driving down the highway without any vehicles in front of me at around 65mph when all of a sudden my panoramic roof exploded out of nowhere, it sounded like a gunshot going off inside the car and I nearly crashed my vehicle from the sudden explosion, I luckily had the glass shade cover up and glass did not fall in my face, I had my [XXX] daughter and [XXX] son in the backseat and they are now terrified to get back into any vehicle. This is extremely dangerous situation and will cause a serious accident in the future if not fixed. Nothing hit my roof and I wasn’t even using it at the time no one touched the thing, it just exploded out of nowhere. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Oct 29, 2024
When accelerating, the car loses power. My teenager was almost hit by another car as she was trying to enter the highway via an off-ramp. It happens very often. This started occurring at 60k! When stopped with your foot on the brake or even in park, the car goes slams backward and cuts the engine back to a rev. This has been occurring since 37k. Additionally, there is a loud clunking noise when you turn the wheel. This has been occurring since 50k. Power seat on driver’s side loses all power and locks. This has been replaced/repaired three times! Glove box locked and will not unlock even with key. All of these issues are frequently reported via complaint sites, yet no recalls on this very expensive car. It is truly a hazard!! https://www.mercedescla.org/threads/loss-of-power.40274/
Feb 13, 2023
The sunroof no longer works. Found pieces of plastic in the guide rails as the shoe horn pieces seems to be broken apart and had to force my sunroof to close and now it whistles as I am on the highway. I have seen hundreds of complains about this on the Mercedes Benz message boards
Aug 04, 2022
my son was driving it on highway and noticed smoke and fire from rear driver side. Thankfully he was able to get car on shoulder and the whole car lit up in flame. Firefighters and Police rescued them and there was no indication on what started this fire. Police has filed report as misc that it could be from car fuel line or such, there was no other problems with car and it has been services by Mercedes dealer all along.
Jul 24, 2022
+ 9 more complaints for this component
POWER TRAIN
12 complaints
Please let me preface this by saying that I am a certified aircraft mechanic and have a good working knowledge of cars. My vehicle had NO prior indications, symptoms or abnormalities! This was completely out of the blue. Absolutely no warning that this was going to happen. The transmission of my 2014 CLA 250 Base model, while operating at 65mph on the interstate, all on its own, went into neutral and now will not engage into Drive. Initially following this incident, as I dogged the other vehicles on the interstate and coasted to the emergency lane, there were the following warning lights: ABS, TRACTION CONTROL, PARKING BRAKE accompanied with the alerts….PRE-SAFE Functions Limited, ABS/TRACTION CONTROL Currently Unavailable See O.M., Parking Brake See O.M. I then took it to the MB dealership and after they attempted transmission adaptation (which was not successful) they showed me the following fault codes: 079200-RPM sensor 1 has a malfunction, 287C00-Adaptation was not completed successfully. The alerts now state….Service Required: Do Not Shift Gears, visit dealer. The dealer wanted to change the transmission. I refused. I have had zero noticeable issues with the transmission with 72,000 miles. I had the transmission fluid replaced at 65,000 miles. I baby the car. I shouldn’t need to explain the dangers of a vehicle, while driving, randomly shifting into neutral, and not being able to be shifted back into Drive. I attempted all possible means of shifting the automatic transmission into drive, including the use of manual gear selection, and none of them worked, even after shutting the vehicle off and restarting multiple times. This is an extremely DANGEROUS malfunction!!
Oct 09, 2023
While driving the transmission slips into neutral. Must come to a complete stop and turn off the car then turn it on again to shift into gear.
Sep 17, 2022
The contact owns a 2014 Mercedes-Benz AMG CLA45. The contact stated while driving 30 MPH, the contact heard a grinding sound coming from underneath the rear of the vehicle. The contact stated no warning light was illuminated. The contact pulled over safely but found no issues. The contact took the vehicle to the local dealer, where it was diagnosed with needing the rear differential to be replaced. The dealer changed the differential fluids but did not replace the rear differential. The contact drove the vehicle home and noticed that the vehicle was leaking fluid. The vehicle was not repaired but was pending repairs. The manufacturer had not been informed of the failure. The failure mileage was approximately 60,000.
Feb 14, 2022
I JUST REPLACED THE VALVE BODY IN MY VEHICLE AND THE PROBLEM IS STILL THERE I WAS A MERCEDES-BENZ TECHNICIAN AND SOME FRIENDS ADVISE ME TO DO THIS BUT THEN I GOT THE CODE THAT SAID THAT THE Y3/14 WHICH IS LISTED IN THE 2016 MODELS. THIS WAS THE SAME PROBLEM I WAS HAVING AS DESCRIBED IN THE CAMPAIGN. I HAVE UPLOADED A PHOTO WHICH SHOWS THE SAME WHITE 3/14 FROM THE SCANNER. MILEAGE 49K EURO MOTORCAR WOULD NOT WARRANTY TRANS. PLEASE ADVISE [XXX] MERCEDES-BENZ USA, LLC 303 PERIMETER CENTER NORTH, SUITE 202 ATLANTA, GA, 30346 PHONE: (770) 705-0600 FAX: (770) 705-0117 MBUSA.COM TO: MERCEDES-BENZ DEALER PRINCIPALS, GENERAL MANAGERS, SALES MANAGERS, SERVICE MANAGERS, PARTS MANAGERS FROM: [XXX], DEPARTMENT MANAGER, VEHICLE COMPLIANCE AND ANALYSIS, ENGINEERING SERVICES RE: RECALL CAMPAIGN 2016060005 MODEL 117 (CLA), MODEL YEAR 2016 REPLACE DUAL CLUTCH DATE: JUNE 20, 2016 IMPORTANT RECALL LAUNCH INFORMATION THIS RECALL CAMPAIGN IS BEING LAUNCHED TODAY AND THE 1 AFFECTED VEHICLE IS FLAGGED IN VMI. GIVEN THIS NOTICE, IT IS A VIOLATION OF FEDERAL LAW FOR A DEALER TO SELL OR LEASE ANY OF THESE NEW MODEL YEAR 2016 GLE COUPE VEHICLES COVERED BY THIS NOTIFICATION IN DEALER INVENTORY UNTIL THE VEHICLE HAS BEEN REPAIRED. PARTS: PARTS ARE AVAILABLE. WHAT SHOULD CUSTOMERS DO: CUSTOMERS MAY CONTINUE TO DRIVE THEIR VEHICLES UNTIL THE RECALL IS COMPLETED. WHAT'S THE ISSUE: DAIMLER AG HAS DETERMINED THAT ON CERTAIN CLA-CLASS AMG VEHICLES (117 PLATFORM), A POTENTIALLY DEFECTIVE WELD BETWEEN THE CLUTCH DISK AND HUB MAY DEVELOP A CRACK. IF THE ENTIRE WELD CRACKS THROUGH NO TRACTION WOULD RESULT AT THIS CLUTCH. THE GEARBOX COULD THEN EITHER SHIFT INTO 'NEUTRAL' OR GO INTO A PARTIAL GEARBOX LIMP HOME MODE. IN THE EVENT OF A SHIFT INTO 'NEUTRAL' THERE WOULD BE NO TORQUE FROM THE POWERTRAIN AND THE VEHICLE WOULD COAST TO A STOP. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Feb 21, 2021
WHILE SITTING AT A RED LIGHT, THE VEHICLE WILL PUT ITSELF INTO NEUTRAL. IT'S HAPPENED MULTIPLE TIMES AND WE'VE BROUGHT THE CAR AT THE DEALERSHIP EACH TIME IT'S HAPPENED YET IT STILL HASN'T BEEN FIXED. THIS IS A SERIOUS SAFETY CONCERN AND MERCEDES NEEDS TO LOOK INTO A FIX ASAP BEFORE THEY HAVE A LAWSUIT ON THEIR HANDS. IN ADDITION, THE ENTIRE ENGINE HAS ALREADY HAD TO BE REPLACED! SO FAR, TO ADDRESS THE ISSUE ABOUT THE VEHICLE PUTTING ITSELF INTO NEUTRAL THE DEALERSHIP DID A TRANSMISSION CONTROL UPDATE AND REPLACED THE VALVE BODY. IT'S NOW BACK FOR A THIRD TIME AT THE DEALERSHIP AND WE'VE TOLD THEM THAT WE AREN'T PICKING IT BACK UP UNTIL THEY CAN GUARANTEE TEE THE ISSUE HAS BEEN FIXED. WHEN THE VEHICLE PUTS ITSELF IN NUETRAL THE 'PRE-SAFE FUNCTION LIMITED' APPEARS ON THE DASH. ALSO, IT'S HARD TO RECREATE THE ISSUE AS IT ONLY APPEARS RANDOMLY.
Sep 04, 2020
+ 7 more complaints for this component
VEHICLE SPEED CONTROL
10 complaints
WHEN ACCELERATING HARD TO OVERTAKE, THE ENGINE LURCHES, AND THE CAR FAILS TO ACCELERATE FURTHER AND SLOWS DOWN. THE ENGINE FAULT LIGHT THEN ILLUMINATES WHICH SWITCHED OFF BY ITSELF AFTER SWITCHING THE ENGINE OFF TWICE. IT SEEMS I AM NOT THE ONLY PERSON TO HAVE THIS PROBLEM AS YOU CAN SEE IN THE COMMENTS TO THIS VIDEO DESCRIBING THE PROBLEM AND CLAIMING THE PROBLEM IS A FAULTY HIGH PRESSURE FUEL PUMP: HTTPS://YOUTU.BE/-SBR28ZBOFS THIS SEEMINGLY COMMON ISSUE IS CLEARLY DANGEROUS AS DRIVERS LOSE THE POWER WHEN THEY ARE MOST DEPENDING ON IT AND IT SEEMS TO BE OCCURRING IN CARS THAT ARE NOT PARTICULARLY OLD.
Feb 10, 2021
YESTERDAY I WAS TRAVELLING BACK HOME FROM OFFICE IN THE EVENING ON HIGHWAY, AND SUDDENLY MY CLA250 STARTED SHOWING MESSAGE ON CONSOLE SAYING "PRE SAFE FEATURES LIMITED - SEE OPERATORS MANUAL' AND "VEHICLE INOPERATIVE - SEE OPERATORS MANUAL" AND LOST ITS THROTTLE, I WAS UNABLE TO ACCELERATE, FROM 50MPH I CAME DOWN TO 20MPH WITHIN SECONDS AND IT WAS VERY SCARY AS THERE WERE VEHICLES BEHIND ME THINKING WHAT I WAS UPTO. I IMMEDIATELY SWITCHED ON FLASHERS AND TRIED MY BEST TO PULL IT BACK TO SMALL SPACE BETWEEN DIVIDER AND EXIT, THERE WAS NO PROPER SHOULDER SPACE SO GOT SOME SCRATCHES ON MY CAR. I HAD PURCHASED THIS CAR FROM DEALER AS CERTIFIED PREOWNED VEHICLE JUST TWO MONTHS AGO, AND THIS WAS FIRST TIME I WAS IN SUCH PATHETIC SITUATION. I CALLED ROADSIDE ASSISTANT AND THEY WERE READY TO SEND TOWING TRUCK, MEANWHILE I TURNED OFF THE ENGINE AND RESTARTED IT AND ALL THE MESSAGES DISAPPEARED AND EVERYTHING LOOKED OKAY. I MADE A DECISION TO GO BACK HOME, AS IF MY CAR WERE TO BE TOWED LATE IN THE EVENING , I WOULDN'T GET CAR BACK THE SAME DAY,AND SERVICE CENTER IS LIKE 30 MILES AWAY AND THERE IS NOBODY TO DROP ME BACK HOME. SO I DECIDED TO TAKE IT HOME AND CANCEL TOWING TRUCK CALL. CAR MOVED FINE FROM THEN ON. TODAY I CAME TO OFFICE IN CAR FEARING WHEN IT WOULD STOP AGAIN. I CALLED THE DEALERSHIP AND WHAT THEY SAID WAS "OH DON'T WORRY, THAT MUST BE SOME SOFTWARE GLITCH ON PRE SAFE CONDITION, IF IT HAPPENS AGAIN BRING IT TO DEALERSHIP!!" . SO LITERALLY I NEED TO PUT MY LIFE AND OTHER DRIVERS LIFE AT RISK TO WAIT AND SEE IF IT HAPPENS AGAIN. I LIKE MY CAR, BUT DEFINITELY I DON'T WANT TO DIE IN IT, NEITHER I WANT TO HURT SOMEONE ELSE DUE TO THIS SO CALLED SOFTWARE GLITCH
Aug 02, 2017
WITH DISTRONIC CRUISE CONTROL ON AT HIGHWAY SPEEDS WHEN PASSING A LARGE TRUCK THE DISTRONIC CRUISE CONTROL TAKES OVER AND APPLIES BRAKES HARD ALMOST CAUSING AND ACCIDENT. WE HAVE HAD IT IN A NUMEROUS OF TIME BUT HAS NOT BEEN FIXED. THE CAR IS NOT SAFE THIS HAS HAPPEN A NUMBER OF TIMES. WE HAVE FILED A COMPLAINT WITH MERCEDES BUT HAS DENIED TO A BUY BACK. WANT IT ON RECORD THAT THE SYSTEM IS FAULTY AND IS NOT SAFE. I HAVE ATTACHED PICTURES OF THE WARNING THAT SHOWS ON THE DASH.
Jan 06, 2017
I HAVE HAD THE SAME ISSUE AS MANY OTHERS. I WAS DRIVING MY CAR DOWN THE HIGHWAY IN THE LEFT LANE AT 65 MPH. ALL OF A SUDDEN THE SPEEDOMETER DROPPED TO 0 AND I COULD NOT ACCELERATE. I HAD TO PULL OVER TO THE SIDE OF THE ROAD AND TURN OFF THE CAR. THIS FIRST HAPPENED TO ME TWICE IN DECEMBER 2013. I TOOK IT INTO THE DEALERSHIP AND THEY DID SEVERAL THINGS TO TRY AND FIX IT. THEY TOLD ME THEY UPDATED THE SOFTWARE. I WAS SCARED TO CONTINUE DRIVING THE CAR, BUT THEY ASSURED ME IT WOULDN'T HAPPEN AGAIN. BUT, THE SAME ISSUE JUST HAPPENED TO ME AGAIN (JUNE 2016). WHY HASN'T MERCEDES DONE ANYTHING TO FIX THIS? I DON'T WAN TO DRIVE A CAR THAT LOSES SPEED WHILE I'M ON A BUSY HIGHWAY, IT'S NOT SAFE.
Jun 16, 2016
WHILE DRIVING AT HIGHWAY SPEED THE ACCELERATOR PEDAL SUDDENLY FAILED. THE ENGINE WOULD NOT RESPOND TO ANY INPUT OF THE GAS PEDAL. I PUMPED THE PEDAL, FLOORED THE PEDAL ALL WITH NO RESPONSE. THE ENGINE WOULD NOT REV PAST IDLE AND THE CAR LOST SPEED MAKING CHANGING LANES DIFFICULT AND DANGEROUS. THE ERROR MESSAGES SHOWN IN THE PHOTOS APPEARED IN THE DASHBOARD. THIS HAS HAPPENED TWICE (11/30/15 AND 12/6/15).
Dec 12, 2015
+ 5 more complaints for this component
ELECTRICAL SYSTEM
10 complaints
TL* THE CONTACT OWNS A 2014 MERCEDES BENZ CLA250. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE ENTIRE INSTRUMENT PANEL ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE RESTARTED AFTER ONE ATTEMPT HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 57,000.
Feb 27, 2017
BROUGHT CLA250 6/2015 AFTER THREE MONTHS LOSS POWER, ENGINE LIGHT CAME ON CAR DECELERATED. TOOK VEHICLE TO THE DEALERSHIP AFTER 3 DIFFERENT INCIDENTS, TO BE TOLD THERE WAS A SERVICE BULLETIN ON MY CAR. WILL KEEP YOU POSTED AFTER PICK UP. CAR WAS AT THE STOP LIGHT AND THE VEHICLE DECELERATION WENT DOWN.
Oct 14, 2015
TL* THE CONTACT OWNS A 2014 MERCEDES BENZ CLA250. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE VEHICLE STALLED AFTER THE INOPERATIVE MODE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,700.
Mar 04, 2015
SUMMARY: PRE-SAFE FUNCTION LIMITED MESSAGE AND ESP LIGHTS APPEARED ON THE DASH AND MY CAR STOPPED IN THE MIDDLE OF THE HIGHWAY. ALMOST GOT TAKEN OUT BY AN 18 WHEELER. I TRIED HARD TO MOVE OVER TO THE SHOULDER. I TURNED OFF THE CAR AND TURNED IT BACK ON. IT WORKED AFTER THAT. THEN IT HAPPENED 40 MINUTES LATER. VERY BIG SAFETY ISSUES WITH THIS CAR. THIS HAPPENED 5 TIMES IN 5 DAYS. *TR
Jan 15, 2015
PRE-SAFE FUNCTION MESSAGE AND ESP LIGHTS APPEARED AND THE CAR STOPPED ALLOWING ME TO ACCELERATE IN THE MIDDLE OF TRAFFIC. I HAD TO TRY TO MOVE OVER TO THE SIDE OF THE RODE. AFTER MOVING TO THE SIDE, I TURNED OFF THE CAR AND TURNED IT BACK ON. IT WORKED AFTER THAT. *TR
Jan 08, 2015
+ 5 more complaints for this component
STRUCTURE
9 complaints
The contact owns a 2014 Mercedes-Benz AMG CLA45. The contact stated that while driving approximately 65 MPH, the glass panel between the front windshield and the sunroof suddenly detached. The contact inspected the vehicle and found information on NHTSA Campaign Number: 23V854000 (Structure). The dealer was contacted and informed the contact the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was informed of the failure and confirmed that the VIN was not included in the recall. The failure mileage was approximately 75,000.
Sep 15, 2025
The contact owns a 2014 Mercedes-Benz CLA250. The contact stated while driving 30 MPH, the contact briefly lost control of the vehicle, prompting the contact to pull over to the shoulder of the roadway. After a visual inspection, the contact observed excessive rust underneath the rear subframe. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to Extended Warranty–Rear Subframe Damage Code: 35441 47. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 100,000.
Feb 25, 2025
The contact owns a 2014 Mercedes-Benz CLA250. The contact stated that the front panel around the panoramic roof was separating. The contact called a dealer and was informed that there was a recall for the panel separation, however, the VIN was not included. The contact was informed that the VIN was not included in NHTSA Campaign Number: 21V197000 (Structure). The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 150,000.
Oct 18, 2023
While driving on the freeway the glass piece between the windshield and sunroof flew off of the car, causing a major safety hazard.
Jul 29, 2022
The vehicle had been previously serviced in 2019 by a Mercedes-Benz dealership. The panel between the windshield and the panoramic sunroof was replaced due to paint issues. While driving down the highway, I heard a constant noise but was unable to locate it when driving above 60 mph, after a few minutes the panel ripped off the car onto traffic behind. Thankfully the car behind me was able to brake and was not struck directly by the panel, but did run it over. This VIN is currently not in recall for this issue, but the car does meet the criteria for recall. Recall date 2021-03-18 Recall no. 21V197000 Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair. Recall consequence The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash. Recall action Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
Apr 05, 2022
+ 4 more complaints for this component
AIR BAGS
8 complaints
Component failure was steering column module. Safety issue was air bag could inadvertently deploy while driving. Recall NHTSA # 17V627 was issued. Vehicle inspected by Stargate Garage, Caliber Collision and Mercedes of Pompano Beach FL. Message displayed was front left malfunction and red warning light for SRS system. Warning message and red light appeared 18 months after dealer supposedly repaired this recalled item. Vehicle was returned to dealer to make proper repair on this recalled item and they refused to replace it. Steering column module was replace by Stargate Garage and the message left front malfunction and red light warning SRS no longer appears on instrument panel. Stargate Garage was paid $685 to make this repair which should have been the dealer's responsibility. Therefor I am requesting that the dealer reimburse me my out of pocket expense of $685.00 since it was there responsibility to make this repair under the recall that was issued. I was unable to upload my documentation so I will also be sending this information in the mail.
Jan 05, 2024
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350 N/A. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT CALLED THE MERCEDES-BENZ OF CHANDLER LOCATED AT 7450 W. ORCHID LN, CHANDLER, AZ 85226, (480) 470-8687, AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Jul 02, 2020
RED LIGHT ON AT ALL TIMES ON THE DASHBOARD INDICATING FAULTY AIR BAG. *TR
Jun 12, 2020
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ CLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MERCEDES-BENZ OF MONTEREY (498 FREMONT ST, MONTEREY, CA 93940, 831-264-9888) AND THE DEALER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE IF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Jun 10, 2020
ON 12/26/19 CONTACTED BENZ DEALER IN WEST CALDWELL, NJ. EXPLAINED TO REP. THAT THERE WAS A RECALL ON MY VEHICLE FOR FAULTY AIRBAGS THAT WHEN THEY ARE DEPLOYED HAD METAL AND COULD CAUSE HARM OR DEATH TO PASSENGERS. THE REP INDICATED THAT THEY DO NOT KNOW WHEN MY AIRBAGS WOULD BE REPLACED. SHE PUT IN A CALL TO SERVICE DEPT. SO ME AND MY FAMILY, INCLUDING GRANDCHILDREN HAVE TO RIDE AROUND IN A VERY UNSAFE VEHICLE AND THE BENZ DEALER SEEM AS THOUGH THEY JUST DON'T CARE. THEY SHOULD BE MADE TO GIVE YOU ANOTHER SAFE SUV TO USE UNTIL THE ONE YOU HAVE IS FIXED. THIS IS A HORRIFIC SITUATION. I WANT TO STOP PAYMENT, DUE TO THE SITUATION.
Dec 26, 2019
+ 3 more complaints for this component
VISIBILITY
6 complaints
The contact owns a 2014 Mercedes-Benz CLA250. The contact stated that while driving at an undisclosed speed, the contact became aware that the sunroof was inoperable. The contact stated that the glass panel had detached, and the contact became aware of a crack on the glass panel. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 89,000.
Dec 13, 2024
The contact owns a 2014 Mercedes-Benz CLA45. The contact stated while entering the vehicle, he noticed that the sunroof slider was damaged. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 70,000.
Jul 14, 2022
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ CLA250. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE SUN ROOF EXPLODED. THERE WERE NO SIGNS OF BREAKAGE FROM THE OUTSIDE AND NO WARNING PRIOR TO THE FAILURE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF NEW ORLEANS (3727 VETERANS BLVD, METAIRIE, LA 70002, (504) 456-3727), BUT COULD NOT BE DIAGNOSED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 81,000. *TT *TR
Jan 19, 2018
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ CLA250. WHILE DRIVING APPROXIMATELY 68 MPH, THE PANORAMIC SUN ROOF SHATTERED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED, BUT THE TECHNICIAN COULD NOT LOCATE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000. UPDATED 06/08/17*LJ *CN
Apr 12, 2017
RECEIVED THE CAR NEW IN NOVEMBER 2013 AND IMMEDIATELY REPORTED THAT THE DRIVERS SIDE VIEW MIRROR WOULD NOT ADJUST TO THE LEFT ENOUGH TO ADEQUATELY SEE VEHICLES IN THE LEFT LANE. THE BLIND SPOT WAS THE LARGEST I HAVE EVER SEEN ON ANY VEHICLE THAT I HAVE DRIVEN. IT WOULD ADJUST TO THE RIGHT FAR ENOUGH TO SEE THE FRONT SEATS INSIDE THE CAR BUT WOULD NOT ADJUST ENOUGH TO THE LEFT TO ADEQUATELY SEE THE LEFT LANE NEXT TO THE CAR. THE VIEW WAS OF THE SIDE OF MY CAR AND A LITTLE OF THE LEFT LANE. IN THE FIRST TWO WEEKS OF DRIVING I ALMOST HAD TWO ACCIDENTS WHEN CHANGING LANES ON A HIGHWAY. I NOW HAVE TO COMPLETELY TURN MY HEAD AND LOOK OUT THE BACK SEAT SIDE WINDOW TO SEE IF THERE IS ANOTHER VEHICLE THERE BEFORE CHANGING LANES. THE DEALERSHIP HAS WORKED WITH MERCEDES AND CHANGED THE MIRROR AND THE MIRROR MOTOR TO TRY TO CORRECT THIS BUT IT HAS NOT. THEY TOLD ME IN JUNE THAT MERCEDES WAS ADDRESSING THE ISSUE FOR THE 2015 MODEL AND THAT I WOULD GET A NEW 2015 MIRROR WHEN AVAILABLE. THEY INSTALLED THE NEW 2015 MIRROR IN DECEMBER BUT IT IS EXACTLY THE SAME AS THE 2014 MIRROR. THIS IS A BIG SAFETY ISSUE IN THAT THE VIEW FROM THE SIDE VIEW MIRROR IS NOT MUCH BETTER THEN THE REAR VIEW MIRROR. THERE ARE MANY COMPLAINTS ABOUT THIS ON THE MERCEDES BENZ BLOG. *TR
Jan 17, 2015
+ 1 more complaint for this component
WHEELS
6 complaints
I was driving my 2014 Mercedes CLA 250 on [XXX] traveling away from Fairfax County and towards Prince William County on Christmas morning right before [XXX]. The front right passenger side wheel started shaking and then flew off. I brought the car to a stop on the left hand shoulder of the road on three wheels. My wheel hit the metal fence and then ricocheted back across to the left crossing both sides of traffic (four lanes), hitting a concrete wall and becoming airborne before landing in the stream below. It was sunny and there was no rain. Speed was 45 mph. Witnesses observed the incident and I have their contact information. A police report was filed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Feb 11, 2024
GOOD DAY, I AM ATTACHING PHOTOS OF A FAILED RIM FROM MY 2014 CLA 250. THE CAR HAS JUST OVER 54,000 MILES ON IT AND THE FAILURE-CRACK HAS PROPAGATED TO WHERE THE TIRE WILL NO LONGER HOLD AIR AND CAR IS NOT SAFE TO DRIVE. THIS IS THE 2ND FAILED RIM, THE FIRST CRACKED IN A SIMILAR FASHION AT JUST OVER 44,000 MILES AND WAS REPLACED BY MY LOCAL MERCEDES DEALER AT NOT CHARGE. THEY WILL NOT REPLACE THE 2ND FAILED RIM. WHILE WE LIVE IN THE MID-WESTERN USA (CHICAGO AREA) WHERE THE ROADS ARE ROUGH AND THERE ARE POTHOLES, THERE IS NO EVIDENCE OF DAMAGE OR DEFORMATION IN THE AREA WHERE THIS CRACK FORMED. IT'S UNACCEPTABLE THAT MERCEDES-BENZ WILL NOT STAND BEHIND THEIR PRODUCT. I HAVE BEEN DRIVING IN THE CHICAGO AREA FOR 40 YEARS AND HAVE NEVER, NEVER HAD A CRACK IN A RIM LIKE THIS. I BELIEVE THIS IS A DESIGN DEFECT THAT MERCEDES-BENZ NEEDS TO CORRECT AND REPLACE FAULTY RIMS ON OWNERS CARS. PLEASE FEEL FREE TO CONTACT ME FOR ANY ADDITIONAL DETAILS YOU NEED. I WILL BE SENDING THIS SAME MESSAGE TO THE NHTSA. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Oct 28, 2018
TIRES LOSE AIR ALL DURING THESE 3 YRS THAT I HAD THIS CAR LEASE, ALWAYS AT THE DEALER, I'M AFRAID FOR MY SAFETY DUE TO THE IMBALANCED TIRE PRESSURE. CAN'T MAKE PLANS TO DRIVE IT FAR, AFRAID TIRES MIGHT CAUSE ME TO LOSE CONTROL AND CREATE AN ACCIDENT!! MANY TIMES I CAN'T GO RIGHT AWAY, BECAUSE IT TAKES TIME OUT OF MY LIFE.... I WORK 12 HOUR DAYS, I BOUGHT THIS LUXURY CAR FOR ITS NAME AND ITS RELIABLE , ACTUALLY IT'S THE OPPOSITE BECAUSE THEY ARE NOT ABLE TO FIX IT!!! FRUSTRATED!!
Aug 17, 2017
MY TIRES HAD LESS THAN 15K MILES AND THE TIRE HAS A BULGE ON THE SIDEWALL. I MENTIONED TO THE DEALER AND THEY SAID THAT IS NORMAL FOR THESE TIRES. IT NOW HAS 35K MILES ON THE TIRE AND IT WILL NOT PASS VIRGINIA STATE INSPECTION. I NOW HAVE TO BUY 2 TO 4 NEW TIRES DUE TO THIS DEFECT POOR WORKMANSHIP. THE DEALERSHIP SAID THAT THIS IS NOT COVERED UNDER ROAD HAZARD AND EVERYONE IS TELLING ME IT HAPPENED GOING OVER A POTHOLE. THE TIRE IS NOW DANGEROUS TO DRIVE ON AND CAN HAVE A BLOW OUT AT ANYTIME. THIS IS AN UNSAFE CONDITION IN THAT THE TIRES ARE NEW AND SHOULD HAVE BULGED OUT LIKE THIS RENDERING THEM UNUSABLE. PZERO 225/40R 18 92H
Jan 13, 2017
SINCE I BOUGHT THIS CAR BRAND NEW IN DECEMBER 2014, I HAVE HAD TO REPLACE ALL 4 TIRES AT LEAST TWICE EACH. THEY CONSTANTLY GET BUBBLES ON THE SIDEWALLS. I HAVE THE SPORTS EDITION, SO I HAVE THE GOODYEAR RUNSFLATS WHICH COST OVER $350 EACH.
May 21, 2015
+ 1 more complaint for this component
ELECTRONIC STABILITY CONTROL (ESC)
5 complaints
INOPERATIVE PRE SAFE FUCNTIONS LIMITED. VEHICLE LOSES POWER AND BECOMES INOPERATIVE WITHOUT ANY ISSUE. THIS HAS HAPPENED MULTIPLE TIMES WHEN THE VEHICLE WAS IN MOTION. IT IS A POTENTIAL ACCIDENT RISK OF GETTING REAR ENDED. THE VEHICLE LOSES POWER AS SOON AS THE MESSAGE APPEARS AND DOES NOT GIVE ENOUGH TIME TO PULL OVER ESPECIALLY WHEN GOING ON HIGHWAY WITH LOTS OF CARS AND HARDLY ANY GAP TO PULL OVER SHOULDER. THIS HAS HAPPENED ON A CLEAR STRAIGHT ROAD AND ON HIGHWAYS AT 55-60 MILES AN HOUR. I AM SUBMITTING THE DATE OF LATEST OCCURRENCE OF THE INCIDENT IN THIS REPORT.
Nov 20, 2018
THE STABILITY LIGHT CAME ON, AND IT WAS DIFFICULT TO PULL AWAY. ONCE MOVING A BIT THE CAR THEN WENT.
Oct 16, 2017
MY CAR SUDDENLY SLOWED AND I LOST POWER WHILE DRIVING ON 95 AT APPROXIMATELY 20-30 MPH IN SLOW HEAVY TRAFFIC TO WORK THIS MORNING. I COULD HARDLY ACCELERATE AND ONLY SLOWLY... I HAD MESSAGES THAT SAID "PRE-SAFE FUNCTIONS INOPERATIVE. SEE OPERATOR'S MANUAL", AND THE ESC LIGHT CAME ON. DRIVERS BEHIND ME STARTED PASSING ME DESPITE ME ALREADY GOING SLOWLY DUE TO ALL THE TRAFFIC--I HAD NO WHERE TO PULL OVER AND CRAWLED INTO THE PARKING RAMP AT WORK. I COULD HAVE BEEN REAR-ENDED THIS MORNING. I HAVE NO IDEA WHAT WILL HAPPEN WHEN I RESTART THE CAR TODAY. THIS NEEDS TO BE TAKEN CARE OF BY MERCEDES--DO A RECALL AND FIX THIS ISSUE!
Nov 10, 2015
TL*THE CONTACT OWNS A 2014 MERCEDES BENZ CLA 250. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE ESP AND PRE-SAFE FUNCTION WARNING LIGHTS ILLUMINATED AS THE VEHICLE DECELERATED. THE ACCELERATOR FAILED TO RESPOND. THE CONTACT HAD TO MANEUVER TO THE SIDE OF THE ROAD AND AFTER APPROXIMATELY 10 MINUTES THE VEHICLE RESTARTED NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE FRONT RADAR SENSOR WAS DAMAGED AND NEEDED REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 13,334.
Jan 22, 2015
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ CLA250. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT STATED THAT THE PRE-SAFE FUNCTIONS LIMITED INOPERATIVE, THE ELECTRONIC STABILITY CONTROL, THE ANTI-LOCK BRAKING SYSTEM, AND THE ELECTRONIC STABILITY PROGRAM WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 2,500. THE VIN WAS NOT AVAILABLE.
Mar 25, 2014
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE
5 complaints
VEHICLE BECAME INOPERATIVE WHILE DRIVING ON A HIGHWAY. HAPPENED TWICE TODAY ON SPEEDS OF 60+ MPH IN HEAVY TRAFFIC. VEHICLE DECELERATED QUICKLY AND LOST SPEED, I WAS LUCKY TO AVOID COLLISIONS. THE CONSOLE POPPED UP FLASHING MESSAGE 'PRE-SAFE FUNCTIONS LIMITED' ON THE CONSOLE. THE VEHICLE DID NOT RESPOND TO ACCELERATOR. AFTER SWITCHING THE IGNITION OFF AND ON AGAIN, THE PROBLEM TEMPORARY DISAPPEARED, BUT THEN HAPPENED AGAIN. THE VEHICLE IS DULY SERVICED AND IS STILL ON WARRANTY, THERE WAS NO ACCIDENTS OR MECHANICAL FAULTS PRIOR TO DATE. SCARY AND VERY DANGEROUS. COULD HAVE EASILY INJURED MYSELF OR SOMEONE ELSE WHO WOULD HAVE HIT THE VEHICLE WHICH SUDDENLY BECOMES INOPERATIVE.
Sep 02, 2016
I LEASE A 2014 MERCEDES BENZ CLA250. WHILE DRIVING AT 70 MPH, THE ENGINE STALLED AS THE MESSAGE BOARD DISPLAYED INOPERATIVE PRE SAFE FUNCTIONS LIMITED SEE OWNERS MANUAL. ADDITIONALLY, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1600. *TR
Mar 18, 2015
I WAS DRIVING ON A BUSY SURFACE STREET IN LOS ANGELES WHEN MY CAR LOST ALL ACCELERATION AND THE MESSAGE POPPED UP, "INOPERABLE, SEE MANUAL". I TRIED TO PUSH THE GAS PEDAL TO QUICKLY MOVE OVER TO THE RIGHT LANE WHERE I COULD PUT ON MY HAZARD LIGHTS BUT I COULD NOT ACCELERATE. I TURNED OFF THE CAR QUICKLY AND STARTED IT AGAIN AND IT WENT BACK TO WORKING FOR NOW. I AM TERRIFIED FOR THIS TO HAPPEN AGAIN, ESPECIALLY BECAUSE IF IT HAPPENED ON A LOS ANGELES FREEWAY, I COULD EASILY BE KILLED. I AM 8 MONTHS PREGNANT AND FEAR FOR MY SAFETY AND THE SAFETY OF MY CHILD. *TR
Mar 08, 2015
ON SEPTEMBER 10, 2014 AND SEPTEMBER 21, 2014, VEHICLE 'PRE SAFE FUNCTIONS LIMITED, INOPERATIVE' LIGHT COMES ON THE VEHICLE AND THE VEHICLE LOSES POWER. BOTH TIMES DRIVING APPROXIMATELY 50-60 MPH. FIRST TIME DRIVING ON STREET AND WAS ABLE TO COAST HOME. SECOND TIME I WAS ON MAJOR HIGHWAY....VERY DANGEROUS! UNABLE TO ACCELERATE BOTH TIMES. TOOK VEHICLE INTO LOCAL DEALERSHIP ON SEPTEMBER 11TH, THEY WERE UNABLE TO REPLICATE ISSUE AND RETURNED CAR. DID NOT DRIVE VEHICLE FOR 1 WEEK DUE TO TRAVEL, RETURNED AND WITHIN 2 DAYS OF DRIVING THE CAR, ERROR MESSAGE RETURNED AND I WAS UNABLE TO ACCELERATE CAR. TO GET THE CAR TO FUNCTION, MUST TURN THE VEHICLE OFF AND BACK ON AND THEN IT DRIVE-ABLE. VEHICLE IS CURRENTLY BACK AT THE DEALERSHIP FOR REPAIR. THIS ISSUE ACTUALLY OCCURRED SEVERAL WEEKS PRIOR BUT I DID NOT REPORT TO THE DEALERSHIP BECAUSE THE LIGHT CAME ON AND QUICKLY WENT BACK OFF. ALSO EXPERIENCED SLOW ACCELERATION ISSUES WHEN MOVING FROM A COMPLETE STOP. *TR
Sep 22, 2014
TRAVELING APPROXIMATELY 15MPH AND SLOWLY ACCELERATING, VEHICLE BECAME COMPLETELY UNRESPONSIVE TO THROTTLE INPUT, AND ENGINE REMAINED AT IDLE SPEED. DISPLAYED SHOWED THE MESSAGES "PRE-SAFE INOPERABLE" AND "SEE OWNER'S MANUAL." AFTER THE ENGINE WAS SHUT OFF AND RESTARTED, THE CAR DROVE NORMALLY. IT WAS TAKEN INTO THE DEALER FOR INSPECTION AND REPAIR, AND WAS RETURNED TO ME AFTER THE SERVICE ADVISER ADVISED ME THAT THEY COULD "FIND NO CODES." THE VERY SAME ERROR OCCURRED A FEW DAYS LATER. THIS TIME THE SERVICE ADVISER SAID THAT ERROR CODES WERE FOUND, THAT THERE WAS A "CONFLICT IN THE PROGRAMMING", THAT ALL OF THE HARDWARE CHECKED OUT, AND THAT "REPROGRAMMING THE MODULE" WILL FIX IT. 36 HOURS LATER IT OCCURRED AGAIN. THIS TIME THE ADVISER SAID THAT A MERCEDES BENZ SERVICE DATABASE INDICATED THAT THE PROBLEM WAS WITH A WIRING HARNESS IN THE THROTTLE, AND THAT REPLACING THAT HARNESS WILL FIX THE PROBLEM. *TR
Aug 27, 2014
ELECTRICAL SYSTEM,ENGINE
4 complaints
The contact owns a 2014 Mercedes-Benz CLA250. The contact stated while driving at approximately 70 MPH, the vehicle stalled. The contact stated that when the vehicle stalled, an audible chime sounded, and the air bag warning light illuminated, and a RED triangle symbol flashed on the instrument panel. The contact stated that the instrument cluster went blank, and the vehicle lost power steering assist. Additionally, the brake pedal was very difficult to depress. The contact was able to restart the vehicle after several attempts, and the vehicle returned to normal functionality. The contact stated that the failure reoccurred. The contact drove the vehicle to a dealer who diagnosed the vehicle and determined that the battery needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred and the vehicle had not taken back to the dealer. The manufacturer was not informed of the failure. The failure mileage was 76,850.
Sep 26, 2024
DRIVING ON HIGHWAY IN LEFT LANE DOING AROUND 60MPH AND CAR GOES INTO LIMP MODE TAKING AWAY ALL THROTTLE CONTROL. I WAS FORCED TO COAST ACROSS LANES NARROWLY AVOIDING A COLLISION AND MANAGED TO PULL INTO A BUS STOP. I LEARNED THAT LIMP MODE IS TO PROTECT THE CAR FROM FURTHER DAMAGE BUT THE SAFETY OF THE DRIVER SHOULD COME FIRST. THERE SHOULD AT LEAST BE SOME KIND OF ADVANCED WARNING TO PULL VEHICLE OVER BEFORE IT SHUTS DOWN. THIS IS COMPLETELY UNACCEPTABLE AND ENDANGERS THE LIFE OF THE DRIVER AND OTHER DRIVERS ON THE ROAD.
Jul 19, 2018
BOUGHT BRAND NEW CLA250 A YEAR AGO AND DRIVING LAST WEEK ON THE HIGH WAY AND "INOPERATIVE MODE" WENT ON AND YOU LOSE ALL ACCELERATION POWER. AFTER I PULLED OVER FINALLY RESTARTING THE CAR A FEW TIMES I REGAINED ACCELERATION. CURRENTLY AT DEALER BEING ASSESSED
Dec 15, 2015
INOPERATIVE - PRE-SAFE FUNCTIONS LIMITED - I'VE HAD THIS ERROR COME UP 3X SO FAR, IT HAPPENED 2X JUST LAST NIGHT ON A 10 MINUTE DRIVE. FIRST TIME WAS ON THE FREEWAY, HAD TO PULL OVER TO THE SHOULDER AND RESTARTED THE CAR. THE 2X OTHER TIMES HAPPENED LAST NIGHT, DRIVING 10MINS IN THE EVENING, BOTH HAD TO PULL OVER AND RESTART. THE SECOND TIME, MY CHECK ENGINE LIGHT CAME UP. I HOPE THIS IS ADDRESSED QUICKLY AS I CAN SEE THAT THE COMPLAINTS ARE PILING UP ON HERE. *TR
Apr 23, 2015
VEHICLE SPEED CONTROL,ENGINE
4 complaints
Apparently the TPS (Throttle Position Sensor) which is built into the gas pedal on this 2014 MB CLA250 only lasts so long before it becomes defective under highway conditions and causes the vehicle to go into LIMP MODE. When full acceleration is necessary, the unit will work for perhaps a few months or less, and then continue to fail worse and more frequently with each attempt at full acceleration. At highway speeds, this is an essential feature in a 4-cylinder vehicle such as this one and without the necessary acceleration capability, can expose the driver to serious risk of collision with other on-coming vehicles traveling at highway speeds. This "Limp Mode" features is extremely dangerous and hazardous to not only the driver of their vehicle, but to other drivers around them since they are left in a devastating position of being unable to accelerate normally and as necessary and as one would expect in any vehicle, let alone a Mercedes Benz. Never before have I driven a car that falls out of full acceleration mode only to subject the driver to serious collision circumstances. Whoever the imbecile is at MB engineering who incorporated this Limp Mode Feature should be fired!!! To make matters worse, this cheaply built TPS, which is the cause of the problem in my vehicle specifically, was only warrantied twice by the dealer and now they will not replace it under warranty which is a two-year period. I've only had the part 5 months before it failed again due to poor manufacturing and I had to pay all over again for a new one despite my warranty validity. There have been many other MB owners who have the same complaint for Limp Mode, which tells me that it's definitely not me, but rather the poorly built or engineered vehicle, as a matter of fact. MB has denied having these complaints to me, which of course, is a lie. That's misleading and deceptive business practices in my State and MB needs to live up to its warranty provisions and respect its customers.
Mar 21, 2024
PURCHASED MY NEW CLA250 IN SEPTEMBER 2014. IN AUGUST OF 2015 MY CAR SUDDENLY STOPPED ACCELERATING WHILE DRIVING 65MPH ON THE NJ GARDEN STATE PARKWAY!. THE PRE-SAFE WARNING WAS PRESENT ON MY DASHBOARD. LUCKILY I WAS ABLE TO PULL TO THE SHOULDER WITHOUT CAUSING AN ACCIDENT. THIS COULD HAVE CAUSED A MAJOR CATASTROPHE KILLING ME AND OTHERS. I RESTARTED THE ENGINE AND DROVE TO MY DESTINATION MAKING SURE I STAYED IN THE RIGHT LANE ON THE PARKWAY. IT FAILED 2 MORE TIMES WHILE NOT ON THE HIGHWAY BUT STILL A VERY DANGEROUS SITUATION. TOOK THE CAR (WHICH HAD 16,000 MILES) TO A MERCEDES DEALERSHIP WHEN I RETURNED AND THEY PERFORMED A SERIES OF TESTS. THEY FOUND A PRODUCT TECHNICAL SUPPORT SYSTEM UPDATE WHICH INVOLVED UPDATING THE SOFTWARE. THE FAILURE DID NOT OCCUR AGAIN UNTIL NOV. 2017. I ALMOST GOT HIT BY A BUS IN PHILADELPHIA WHEN MY CAR DECIDED TO STOP ACCELERATING. FINALLY, DRIVING TO THE AIRPORT DOING 70MPH THE CAR AGAIN DISPLAYED THE PRE-SAFE WARNING AND RAPIDLY SLOWED DOWN ALMOST CAUSING A CRASH ON I-78 IN NJ. TOOK THE CAR TO A MERCEDES DEALERSHIP NEAR ME AND THEY SAID SINCE THE CAR IS 2,000 MILES BEYOND THE 50,000 MILE WARRANTY IT'S NOT COVERED. THEY ARE REPLACING A SERIES OF PARTS THAT WILL COST ME OVER $4,000 TO REPAIR! THERE IS NO GUARANTEE THIS WILL EVEN FIX THE PROBLEM. IS MERCEDES WAITING FOR SOMEONE TO DIE BEFORE THEY ACKNOWLEDGE THIS CAR HAS A VERY SERIOUS PROBLEM? I HAVE TO WONDER IF THERE HAS BEEN ANY CRASHES INVOLVING THIS CAR AND NOBODY SURVIVED TO DETAIL WHAT WAS HAPPENING! THE 2014 CLA IS NOT SAFE AND MERCEDES DOESN'T APPEAR TO BE CONCERNED.
Dec 28, 2017
RECENTLY, EVERY TIME I MA DRIVING IN THE RAIN, NO MATTER HOW LIGHT THE RAIN IS, THE TRACTION CONTROL LIGHT COMES ON AND A MESSAGE STATING"PRE SAFE, FUNCTIONS LIMITED, INOPERATIVE" SHOWS UP. THE VEHICLE HAS LOOSES ACCELERATION. THIS HAPPENED TO ME ON THE FREEWAY TODAY. THIS IS POTENTIALLY DANGEROUS AS IT COULD CAUSE A SERIOUS ACCIDENT. THIS SEEMS TO BE A RECURRENT PROBLEM BASED ON A SIMPLE ONLINE SEARCH. *TR
Apr 23, 2015
ACCELERATING FROM AN INTERSECTION AFTER THE LIGHT TURNED GREEN, THE ENGINE BEGAN CHUGGING AND THUMPING. THE CHECK ENGINE LIGHT CAME ON IMMEDIATELY AND THE ECO LIGHT STARTED FLASHING . THE ENGINE STALLED SEVERAL TIMES. WE DROVE STRAIGHT TO THE DEALERSHIP WITH THE CAR. AT EVERY INTERSECTION WITH A RED LIGHT, IT SEEMED AS THOUGH THE CAR WOULD STALL AGAIN. WE DID MAKE IT TO THE DEALERSHIP. THEY KEPT IT FOR THREE DAYS, AND DETERMINED THAT IT WAS A DEFECTIVE MANIFOLD PRESSURE SENSOR. THIS IS THE SECOND TIME THE MANIFOLD PRESSURE SENSOR HAS HAD TO BE REPLACED. IN THE FIRST EPISODE ON OCTOBER 9TH, 2014, THE CAR DIED COMPLETELY AND THE MESSAGE "INOPERABLE" APPEARED IN THE MESSAGE SCREEN. THE CAR HAD TO BE TOWED IN THAT TIME. BOTH INSTANCES REQUIRED REPLACEMENT OF THE SAME SENSOR AND AN UPDATE TO THE SOFTWARE. *TR
Apr 12, 2015
ENGINE,FUEL/PROPULSION SYSTEM
3 complaints
P052e common crankcase ventilator issue mercedez extended warranty for later models for this same consistent issue in all the cars excluding 2014 starting at 2015 vehicles making us pay over $2000 for a fix supposed to be free being that it's all mercedes even the year before Should be a recall along with the hundreds of thousands of people with same issue online same car.
Oct 29, 2025
Check engine code p052e - PCV valve replacement (Crankcase Ventilation valve) - common issue on car and known recall for other models
Jan 28, 2025
THIS HAS HAPPENED MULTIPLE TIMES STARTING IN JAN. 2014 AND MOST RECENTLY APRIL 15, 2014: COME TO A STOP AT RED LIGHT (OR STOP SIGN) AND WHEN I STEP ON GAS TO GO WHEN LIGHT TURNS GREEN, ETC., NO POWER OR, AT MOST, CAR BARELY COASTS TO SHOULDER OF ROAD. IT DOES NOT SOUND LIKE THE ENGINE ENGAGES. I TURN THE IGNITION OFF AND THEN ON AGAIN AND THE CAR RUNS. THIS HAPPENS WHEN ECO STOP/START FUNCTION IS ON AND ALSO HAPPENS WHEN IT IS OFF. I AM AFRAID TO DRIVE THE CAR BECAUSE THIS HAPPENS WITHOUT WARNING. I COULD BE DRIVING THE CAR FOR A WEEK WITH NO PROBLEM AND THEN IT HAPPENS.
Apr 17, 2014
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
3 complaints
As I was driving yesterday afternoon, I heard a noise and normally we don't hear any type of noise or air coming into the car. I decided to open the sunroof to see if there was something wrong with it like if it was stuck open or if something was stuck in it, and the whole sunroof almost flew off the car. I had to pull over as fast as I could into the break down lane and it took me a while to close it and it still seems to be open, I didn't see anything stuck in the guide rails or in the area when closing it. I was very scared for the safety of my children and myself and for the other drivers on the highway. I have made an appointment so the shop and check the car out and run some diagnostics. There are no warning lights or messages prior to the sunroof almost flying off the car.
Jan 15, 2024
WHILE DRIVING THE OTHER DAY I OPENED THE SUNROOF WHEN IT SUDDENLY MADE A STRANGE SOUND AND STOPPED. WHEN I TRIED TO CLOSE IT I NOTICED THAT THE LEFT SIDE WAS RAISED BUT THE RIGHT SIDE WAS DOWN. IT MADE A WHIRRING SOUND AND MOVED A LITTLE BUT REFUSED TO CLOSE. WHEN I GOT HOME AND LOOKED AT IT IT LOOKS LIKE THE WINDSCREEN HAS COME LOOSE AND LOOKS LIKE IT WAS PUSHED FORWARD AND BROKEN BY THE LINKAGE THAT MAKES THE ROOF GO UP. IT LOOKS LIKE THE LINKAGE IS BENDING FORWARD WHEN I SUSPECT IT SHOULD BEND BACKWARDS. THIS HAS BEEN HAPPENING SINCE I BOUGHT THE CAR IN 2016. SOMETIMES IT OPENED AND WHILE DRIVING I'M AFRAID IT MIGHT BLOW OUT INTO THE HIGH WAY. CAUSING AN ACCIDENT
May 01, 2021
MY CLASS C 250 2014 VEHICLE. DIVING LONG DISTANCES ON THE INTERSTATE STARTED HEARING LOUD STATIC OVER THE SPEAKER SYSTEM. THE RADIO WAS NOT ON. THE NOISE TURNED INTO A LOUD SCREECHING/ STATIC NOISE FROM SPEAKERS WITH AN ELECTRICAL BURNING SMELL FILLING THE CAR'S CABIN. I PULLED OFF-HIGHWAY, TURNED THE CAR OFF, THE NOISE/ BURNING SMELL DID NOT STOP. I LET THE CAR SIT FOR ABOUT 1 HOUR. AFTER THE CAR WAS TURNED OFF FOR 1 HOUR, THE NOISE /BURNING SMELL STOPPED. THIS HAS BECOME AN ONGOING ISSUE; I HAVE TAKEN MY CAR TO THE MERCEDES DEALERSHIP. THEY HAVE STATED IT COULD BE THE "STAR SERVICE" ELECTRICAL PROBLEM, BUT NO GUARANTEES; IN MY COMPLAINT, THERE WERE NO RECTIFYING OF ON ISSUE. MY FEAR IS ELECTRICAL FIRE, WHILE TRAVELING. I COMMUTE BY INTERSTATE DAILY.
Nov 13, 2020
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
3 complaints
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ CLA250. WHILE DRIVING AT VARIOUS SPEEDS, THE INOPERABLE PRE-SAFE WARNING LIGHT ILLUMINATED AND THE VEHICLE BEGAN TO STALL. THE FAILURE WAS PERSISTENT. WHILE THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE PINS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 24,000. THE VIN WAS NOT AVAILABLE.
May 23, 2016
WHILE DRIVING MY CLA THAT I HAVE ONLY HAD 4 MONTHS THE CAR TURNED OFF AND SAID IT'S INOPERABLE! I WAS ALMOST HIT MULTIPLE TIMES, WHEN DROPPED IT OF AT DEALER THEY WOULDN'T EVEN GIVE ME A LOAN. I BOUGHT THIS CAR BRAND NEW! *TR
Apr 28, 2015
TODAY I WAS DRIVING IN A PARKING LOT AND APPROACHED THE LIGHT TO EXIT AND MY DASHBOARD LIT UP WITH A PRESAFE SYSTEM FAILURE, SYSTEM IS INOPERATIVE AND MY CAR SLOWED DOWN CONSIDERABLY WHEN I TRIED TO ACCELERATE. I PULLED OVER AND TURNED THE ENGINE OFF AND THEN ON AGAIN AND THE ERROR CLEARED. THIS IS VERY DANGEROUS IF IT HAPPENS ON A HIGHWAY OR WHILE DRIVING ON A CROWDED STREET. I CALLED THE DEALER TODAY AND WAS TOLD IF THE ERROR WAS NOT CURRENTLY ON THE DASH THEY COULD NOT DO ANYTHING. I EXPLAINED THAT THIS WAS UNACCEPTABLE AND THEY NEEDED TO LOOK AT THE CAR. GOD FORBID I AM ON THE HIGHWAY AND IT DISABLED. LAST WEEK MY BROTHER-IN- LAW SAW THE SAME CAR DISABLED IN THE MIDDLE LANE OF THE HIGHWAY. I HOPE MB FIXES THIS PROBLEM FAST BEFORE SOMEONE IS SERIOUSLY HURT. *TR
Jan 20, 2014
VISIBILITY/WIPER
2 complaints
The ‘Sunroof shade’ malfunctioned. Just randomly came off-track. Yes, it is still available to inspect. Shade now hangs down and rises a safety concern for visibility. Not inspected by a dealer or other representative yet. No warning lights or failure notices are present.
Apr 01, 2025
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ CLA250. THE CONTACT STATED THAT THE VEHICLE WAS UNABLE TO BE DRIVEN IN INCLEMENT WEATHER BECAUSE THE WINDSHIELD WIPERS FAILED TO OPERATE AS INTENDED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF DELRAY (LOCATED AT 1001 LINTON BLVD, DELRAY BEACH, FL 33444, (561) 291-6095) TO BE DIAGNOSED. THE WINDSHIELD AND WIPER BLADES WERE REPLACED, AND THE WINDSHIELD WAS BUFFED; HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THREE SEPARATE UNKNOWN DEALERS A TOTAL OF 27 TIMES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 16. THE VIN WAS NOT AVAILABLE.
Aug 31, 2017
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
2 complaints
.I PURCHASED BRAND NEW VEHICLE FROM CARMAX OF OAKLAWN , WHO IMPORTED THE VEHICLE FROM NAPERVILLE IL IT CAME WITH 90 DAY GAURANTEE OR MONEY BACK.I THEN DROVE TO FLORIDA 2 WEEKS AFTER PURCHASE OF THE VEHICLE OF WHICH MY BOYFRIEND [XXX] AT THE TIME CAN ATTEST THE VEHICLE DROVE AMAZING.UPON MY ARRIVAL I WAS HAVING ELECTRICAL ISSUES WITH THE ECO DRIVE AND THE COMPUTER CODED AND DISAPPEARED 3 TIMES. I CONTACTED CARMAX 800 NUMBER THEY ADVISED ME TO BRING IT TO THE DAYTONA BEACH AUTOMALL CARMAX WHO THEN REF ME TO THE DAYTONA AUTOMALL MERCEDES BENZ DEALER TO BE SERVICED. MERCEDES SERV REP "SAID WE DONT DEAL WITH CARMAX" AND SENT ME BACK TO CARMAX AFTER MY SERV REP INSTRUCTED ME TO BRING THE VEHICLE THERE. SO THEN I WENT TO CARMAX WHO THEN DELIVERED THE VEHICLE TO MERCEDES BENZ OF DAYTONA. I WAS GIVEN A LOANER VEHICLE OF WHICH MY PERSONAL ITEMS DISAPEARED FROM "CONVIENTLY LEGAL DOCUMENTS AND FILES" THEY REPLACED BOTH BATTERIES IN THE VEHICLE AND (4)TIRES CLAIMING IT WOULD FIX THE PROB . SOON AS I PICKED UP THE VEHICLE I INFORMED THEM THAT IT WAS NOT RIGHT AND NEEDED THE ADVISOR TO CONTACT ME ASAP. I CONTINUED TO HAVE MULTIPLE ELECTRICAL, FUEL AND COMPUTER INDICATIONS. THE VEHICLE IS NOT THE SAME CAR. I ALSO COMPARED MY VIN NUMBER THROUGH MERCEDES AND EXPRESSED A DIFFERENT MODEL OF VEHICLE. THEY CLAIMED THAT IT WAS DO TO SYSTEM BEING OUTDATED AND THAT THERE IS NO UPDATE FOR IT. SO WHY DO MY EMERGENCY SAFETY ITEMS SHOW AN ELECTRIC CAR ? DIFFERENT MODEL THE CAR STATES ITS A CLA 45 AMG. FUEL BURNS VERY QUICKLY ENGINE IS LOUDER AND I AM NOTICING A GRAYING IN MY HANDS AFTER EXCESS DRIVING ALMOST LIKE BLISTERING , THE ENGINE SOUND IS NOT CORRECT AND THE COMPUTER KEEPS JUMPING HUNDREDS OF MILES SAYING ITS OVER THE PACKAGE IN AN EXCESS OF 200 MILES PER DAY AT TIMES . TPM SYSTEM IS NOT WORKING CORRECTLY. MILEAGE IS NOT RECORDING ACCURATELY, PASS AIR BAG SAFETY GOES OFF, OF WHICH I ADDRESED THE POSS RECALL I FOUND. THEY REFUSED TO SPEAK WITH ME OR RETURN CALLS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Oct 01, 2024
WHILE DRIVING THE VEHICLE SUDDENLY THE ACCELERATOR STARTED TO HAVE A DELAYED RESPONSE. PRESSING THE ACCELERATOR WOULD NOT DO ANYTHING FOR BETWEEN 3 TO 5 SECOND AFTER THE CAR WAS STOPPED. AFTER THE DELAY, THE CAR WOULD RESPOND AND WAS DRIVABLE, BUT AFTER EVERY SUBSEQUENT STOP, THE 3 TO 5 SECOND DELAY WOULD RETURN. THIS CONTINUED FOR THE 20 MILES THAT I DROVE TO THE DEALERSHIP TO HAVE THEM LOOK AT THE CAR AND REPAIR IT. I BELIEVE THIS UNRESPONSIVENESS OF THE ACCELERATOR TO BE A DANGEROUS CONDITION AS IT PREVENTED ME FROM BEING ABLE TO DRIVING NORMALLY AND COULD HAVE PREVENTED ME FROM MOVING MY VEHICLE IF IT WAS STOPPED AND A SITUATION REQUIRED IT TO BE MOVED QUICKLY. AT THIS TIME THIS OCCURRED THE FOLLOWING WARNING LIGHTS APPEARED ON THE DASH. THE CHECK ENGINE LIGHT CAME ON. THE ESP WARNING LIGHT CAME ON, THE ESP SYSTEM "OFF" LIGHT CAME ON, AND A MESSAGE STATING THAT "PRESAFE FUNCTIONS WERE UNAVAILABLE" APPEARED ON THE DASH BOARD COMPUTER SCREEN. THIS WAS THE SECOND TIME THIS HAPPENED TO ME. THE FIRST TIME WAS AT THE BEGINNING OF APRIL. I PULLED THE CAR OVER. RESTARTED THE CAR AND THE CONDITION FIXED ITSELF. THIS TIME, RESTARTING THE CAR DID NOT CLEAR THE CONDITION. *JS
Apr 29, 2014
TIRES
2 complaints
TIRE TREAD TORE FROM THE INSEAM OF TIRE CAUSING ME TO BE STRANDED OUT OF STATE FOR 2 DAYS WAITING ON MEANS OF A NEW TIRE . THE VEHICLE PULLS AND NOW HAS NEEDED A SECOND TIRE REPLACEMNT ON SAME SIDE. CONSISTANT WARNING FROM TPM RIM BENT CAUSING RIM LEAK ON CURRENT TIRE. YES A TIRE SERVICE CENTER REPLACED THE TIRE COMPLETELY FAILED TO ACKNOWLEDGE BENT RIM .
Oct 01, 2024
NEW TIRE REPLACEMENT AFTER A FAULTY TIRE. TPMS NOT REGISTERING CORRECTLY, RIM LEAK FROM IMPORPER SEALING AND NOW TIRE HAD A SMALL TEAR HAD TO BE PLUGGLED
Oct 01, 2024
ELECTRICAL SYSTEM,AIR BAGS
2 complaints
My sister was driving across town and came across some uneven payment near a construction zone. She hit a small-medium sized pothole and it somehow triggered both the front and rear passenger airbags to deploy. There was no damage significant impact when it happened and no damage to the exterior of the car (tire, wheel, fender). It happened today (Saturday) so it was taken to a local independent repair facility. Will know more Monday. Parts available for inspection upon request, of course.
Jun 12, 2021
AIR BAGS: FRONTAL- SOUNDS LIKE THE AIRBAG LOCK SPRING IS BROKEN FOR NO REASON. I CAN HEAR THE CLICK WHEN I TURN. THE DIGITAL DASH READS "FRONT LEFT MALFUNCTION" AND WON'Y GO AWAY NO MATTER WHAT I PUSH. IT ALSO HAS AN ELECTRICAL SYSTEM: STARTER ASSEMBLY ISSUE- THE ENGINE OR TRANSMISSION WON'T TURN OVER A LOT DUE TO IT. MY CAR ONLY HAD 40K MILES.
Dec 22, 2019
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
2 complaints
CARS ECO BUTTON FUSES . ELECTRICAL FUSE . CAR STALLS DOESN'T DRIVE WELL SINCE I BOUGHT IT FROM MERCEDES DEALERSHIP
Jan 23, 2020
WHILE TRAVELING AT 50MPH DOWN A BUSY STREET DURING MY MORNING RUSH HOUR COMMUTE, THE VEHICLE CUT OFF ALL POWER AND WENT INTO "PRE-SAFE MODE" WHICH IS COMMONLY KNOWN AS "LIMP HOME MODE." WHEN THIS HAPPENS, THE DRIVER HAS NO ABILITY TO ACCELERATE AND IF THE DRIVER IS UNABLE TO PULL OVER IN A SAFE AREA, PUTS THEM AT EXTREMELY HIGH RISK OF SERIOUS ACCIDENT. THIS IS A COMMON PROBLEM WITH MANY MERCEDES BENZ VEHICLES THAT ARE EQUIPPED WITH ESP (TRACTION CONTROL). A SIMPLE GOOGLE SEARCH OF THIS ISSUE WILL VALIDATE THIS AS A WIDESPREAD MAJOR DESIGN FLAW IN MERCEDES BENZ PRODUCTS. PLEASE TAKE THE TIME TO LOOK INTO THIS EXTREMELY DANGEROUS PROBLEM, AS MANY OTHER MERCEDES OWNERS HAVE EXPERIENCE THIS IN MORE DANGEROUS CIRCUMSTANCES (ON THE HIGHWAY).
Dec 03, 2015
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)
2 complaints
PURCHASED A MERCEDES CLA 250C, AND HAVE HAD IT BECAME INOPERATIVE WHILE DRIVING ON THE BELTWAY IN WASHINGTON D.C. TRAFFIC, AND MORE RECENTLY ON THE I-5 IN SAN DIEGO ON 1/21/2017 DURING RAIN AT SPEEDS OF 60+ MPH IN HEAVY TRAFFIC. THE VEHICLE DECELERATED QUICKLY AND LOST SPEED. THE CONSOLE POPPED UP FLASHING MESSAGE 'PRE-SAFE FUNCTIONS LIMITED' ON THE CONSOLE. THE VEHICLE DID NOT RESPOND TO ACCELERATOR. AFTER COASTING TO THE RIGHT SHOULDER I WAS HIT, BY A PASSING CAR, AND THE MOTORIST KEPT ON GOING.THIS HAD HAPPENED ABOUT 10 TIME, AND I BOUGHT THE VEHICLE NEW. MERCEDES AWARE, YET THEY WOULD NOT DO ANYTHING BECAUSE THEY SAID IF THE ENGINE LIGHT IS NOT ON WE CANT DIAGNOSE IT. *TR
Feb 02, 2017
WHAT IS THE PROBLEM-PRE SAFE MALFUNCTION ERROR WHEN DOES IT HAPPEN-WHILE DRIVING IS IT PREDICTABLE-NO IS IT SAFE-NO WHY-THE CAR SUDDENLY LOSES ACCELERATION ,WHEN THE PRE-SAFE ERROR COMES ON. SCENARIO-DRIVING A CLA 250 AT 60 MPH ON A MOTORWAY ON A QUIET ROAD IN FRONT OF A TRUCK.... PRE-SAFE MALFUNCTION KICKS IN THE CAR SLOWS DOWN AND LOSES ACCLN. THE TRUCK DRIVER CANNOT PREDICT THIS BEHAVIOR A THIS IS NOT A NORMAL PATTERN TO SLOW DOWN SUDDENLY FROM 60MPH ON A QUIET FREEWAY. VERY VERY DANGEROUS.
Nov 28, 2015
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
2 complaints
MY CAR WAS PURCHASED 8/2014 FROM MERCEDES BENZ OF HENDERSON NV. THIS CAR HAS HAD PROBLEMS THE1ST DAY OF OWNING IT. THIS CAR HAS BEEN IN AND OUT OF THE SHOP SO MANY TIMES THAT I HAVE LOST COUNT. I HAVE A FOLDER AS THICK AS MY BIBLE. MERCEDES WON'T CLAIM IT AS A LEMON AND THIS CAR HAS BEEN IN THE SHOP FOR THE SAME PROBLEMS WITH ADDITIONAL PROBLEMS EVERY TIME IT IS TAKEN IN. THE DEALERSHIP WILL NOT EXCHANGE IT FOR A EQUAL CAR WITHOUT THE OPTION OF RENEWING ANOTHER LEASE AND INCREASING THE PAYMENT. I HAVE EXPERIENCED HAZARD LIGHTS ON THE FIRST 30MILES. THE ELECTRICAL WENT OUT/WARNING FLASHERS/MALFUNCTIONING/INOPERABLE THE CAR HAS DIED DRIVING WHICH PUT MINE AND OTHERS LIVES IN DANGER. ALL I'M TOLD IS I AM SORRY. I AM DRAINED WITH DEALING WITH THE DEALERSHIP AND GOING THROUGH ALL OF THEIR TURNOVERS WITH MNGMNT. PABLO RODRIGUEZ WAS A GEM ALONG WITH BUTCH WHO DID NOTHING!!EVERY CODE THAT WAS DCMNTD WAS DELETED FROM THE MEMORY. MY CAR WAS RECENTLY IN AGAIN WITH INOPERABLE/MALFUNCTIONING DISPLAY/ACCELERATION/PRE SAFE SYSTEM ERROR IN WHICH THEY SAID THEY FIXED BUT LESS THE 24HRS THE SAME PROBLEM OCCURRED. THE DEALERSHIP HAD MY CAR FROM JUNE 24TH TO JULY 10TH AND SAME ISSUES BUT NEW ERROR MESSAGES. I HAVE BEEN WITHOUT A CAR SINCE I PICKED IT UP AND THE DEALERSHIP WILL NOT DO ANYTHING ABOUT GETTING IT IN SOONER THEN THE 25TH. THEY DON'T CARE AT THIS DEALERSHIP NOR DOES MERCEDES CORP. HRS & HRS OF WASTED TIME TALKING TO PEOPLE WHO CAN DO NOTHING.NO CALLS FROM ANYONE, I RECEIVED SURVEYS IN THE BEGINNING THAT WERE NEVER ADDRESSED I KNOW THAT BECAUSE OF MY FEEDBACK. IVE NEVER EXPERIENCED ANYTHING LIKE THIS BEFORE AND IT IS SO DISAPPOINTING. OVERALL IT HAS A BEEN THE VERY WORST EXPERIENCE THAT IVE EVER HAD OWNING A CAR!!! OR MERCEDES THAT IS.
Jul 19, 2016
DRIVING ON INTERSTATE AT 70-75 MPH ENGINE LOST POWER WITHOUT WARNING AND SPEED REDUCED TO 30 MPH WITH NO RESPONSE FROM GAS PEDAL. A SEMI RAN UP BEHIND ME AND SWERVED TO THE FIRE LANE. THIS IS THE THIRD INCIDENT IN ONE MONTH. THE OTHER TWO WERE AT 45 MPH. EACH TIME I WAS ABLE TO PULL OVER AND STOP THE CAR. ONCE IT IS STARTED IT RUNS AT FULL POWER, UNTIL IT DECIDES TO STALL AGAIN. I HAD THE CAR TOWED TO DEALERSHIP AND WILL NOT DRIVE AGAIN. I COULD HAVE EASILY BEEN IN A SERIOUS ACCIDENT. I AM IN DISCUSSION WITH GM AT DEALERSHIP TO WORK SOMETHING OUT. I WILL BE UNABLE TO SELL THIS CAR LATER IN MY OPINION BASED UPON THE COMMONALITY OF THE PROBLEM, YET THE DEALER ACTED LIKE THEY HAD NEVER HEARD OF IT. I SHOULD HAVE GOOGLED IT FIRST AND THEN REMINDED THEM OF THE ISSUE. THIS IS UNACCEPTABLE. *TR
Oct 28, 2014
STEERING
2 complaints
TL* THE CONTACT OWNS A 2014 MERCEDES BENZ CLA250. WHILE ATTEMPTING TO REVERSE, THE STEERING WHEEL SEIZED. IN ADDITION, THE POWER STEERING MALFUNCTION, SEE MANUAL WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,000. THE VIN WAS UNAVAILABLE.
Jun 09, 2015
WHILE DRIVING ON THE HIGHWAY WITHOUT NOTICE MY CAR COMPLETELY SHUT OFF. SEVERAL NOTIFICATIONS APPEAR ON THE DASH SCREEN "INOPERABLE SEE OWNERS MANUAL" THIS IS THE 2ND TIME IN TWO DAYS WHERE THIS SAME DANGEROUS LIFE THREATENING ISSUE OCCURRED. *TR
Jan 25, 2015
ENGINE AND ENGINE COOLING
2 complaints
INOPERABLE MESSAGE FLASHED ON THE DASH AS I LOST ALL ACCELERATION POWER. WAS ALMOST REAR ENDED BY A SEMI, BUT WAS ABLE TO PULL OVER TO THE SIDE OF THE INTERSTATE. LUCKILY I WAS NOT IN HEAVY TRAFFIC AT THE TIME AND DIDN'T GET HIT. THIS HAS HAPPENED 3 TIMES NOW AND I AM STILL WAITING FOR MB TO GET BACK TO ME. *TR
Apr 22, 2015
VEHICLE SUDDENLY LOST POWER WHILE DRIVING AT APPROXIMATELY 30 MPH. ONLY ABLE TO ACCELERATE VERY SLOWLY. MESSAGES "INOPERATIVE SEE OPERATOR'S MANUAL" AND "PRE-SAFE FUNCTIONS LIMITED" DISPLAYED. IT IS UNSAFE THAT CAR SUDDENLY DECELERATES WITHOUT WARNING TO SURROUNDING DRIVERS. THIS HAS HAPPENED ON TWO SEPARATE OCCASIONS A FEW DAYS APART. *TR
Apr 10, 2015
POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE
2 complaints
THE PRE SAFE MODE HAS HAPPENED 5 TIMES ON MY CLA 250 SINCE I BOUGHT THE CAR LAST JANUARY. I THINK THE PRE SAFE MODE IS NOT SAFE AT ALL. ALL OF A SUDDEN, THE CAR JUST LOST POWER, NO ANY FEEDBACK WHEN I STEPPED THE GAS PEDAL, THE BEST THING IS THE BRAKE STILL WORKED. AFTER RESTARTING THE CAR, THE CAR WENT WELL BUT THE ENGINE LIGHT WAS ON. HOWEVER, AFTER TWO DAYS, THE ENGINE LIGHT WAS OFF SO I DIDN'T EVEN HAVE A CHANCE TO SHOW TO THE DEALER. IT'S VERY DANGEROUS TO DRIVE THIS CAR ON HIGH WAY, ESPECIALLY IN TRAFFIC JAM. *TR
Jan 09, 2015
ON OCTOBER 17, 2014, VEHICLE 'PRE SAFE FUNCTIONS LIMITED, INOPERATIVE' LIGHT CAME ON THE VEHICLE WHILE DRIVING ON INTERSTATE AT APPROXIMATELY 50-60 MPH. VEHICLE WOULD NOT ACCELERATE SO COASTED TO SIDE OF INTERSTATE AND CAME TO A STOP. TRIED TO ACCELERATE FROM A STOP, CAR WOULD ONLY MOVE AT A FEW MPH AND THE TRANSMISSION FELT LIKE IT WAS STUCK IN THE HIGHEST GEAR. TURNED CAR OFF AND BACK ON. PROBLEM SEEMED TO RESET AND WAS ABLE TO DRIVE HOME. DID NOT TAKE TO DEALERSHIP FOR THIS INCIDENT DUE TO READING ABOUT OTHERS' EXPERIENCE AND THAT DEALERSHIPS ARE UNABLE TO REPLICATE. *TR
Oct 17, 2014
ELECTRICAL SYSTEM,STRUCTURE,ENGINE
1 complaint
I purchased my vehicle early March from Carmax. They offer a 90 day guarantee on anything that will go wrong with the vehicle full coverage. My daughter was having my grandchild so what a great opportunity but to drive my new vehicle from Chicago to Florida to give it a good run when I arrived I was having problems with the Eco drive, which is the start stop enabler. The car would die out. Also, there were a few alarms as far as the temperature of the vehicle and the service mechanism being that I had left at the dealership at 9:30 PM at night and hit the road immediately I had to notice until the morning, but there was some cracking on the exterior of the driver side tire. Upon arriving to Florida. I brought the car directly to Mercedes at the Daytona auto Mall soon as I walked in they service representative stated we don’t deal with Carmax and I said well they said the car is covered under warranty to go ahead and bring it into you guys and they will take care of the bill. They made a big fuss about it saying that it needed to go to Carmax then Carmax needed to bring them the vehicle even though I had all of my stuff located in the vehicle for traveling then they proceeded to tell me that they would not give me a loaner car during the time of my service. The Carmax representative that I spoke with in service his name was Al when I had addressed all of my concerns he had mentioned due to the tire issue. They would be replacing all four tires and that they would address the issues with the Start stop control the computer reacting and then disappearing, and also a safety recall that I had noticed about the airbags because the passenger side airbag kept displaying a blinking needless to say, after being totally inconvenienced, they have my vehicle for over a week. The second I went to pick up the car. I had to pick it up in the afternoon due to having to work in the evening they had it ready in the express. There was multiple damages to the vehicle, physical eng tire
Oct 01, 2024
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
1 complaint
VEHICLE APPEARS TO BE A DIFFERENT VEHICLE OR POSSIBLY A CLONED VEHICLE ACCORDING TO FBI RECORDS . SAFETY DOES NOT MATCH UP NOR SPECS WITH THE VEHICLES VIN REPORT OR CARFAX . POSSIBLY A DUPED VEHICLE. CLAIMS REAR CAM NO CAMERA SPECS SHOW VEHICLE TO BE ELECTRIC OR BLUE LIQUID PROPELED . APP DO NOT WORK SAT SAYS ITS CONNECTED TO THE VEHICLE BUT NOT THIS ONE.
Oct 01, 2024
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
1 complaint
As I was driving, the car is on D but it slips into N and I cannot shift to any other gear accept P. This happens randomly and happened three times. I noticed the GLA250 also had this issue. I have to turn off my engine and restart my car to get it running again normally.
May 11, 2023
POWER TRAIN,ELECTRICAL SYSTEM,SERVICE BRAKES
1 complaint
I just got the vehicle it’s losing power already, I was driving up a hill as a school bus was behind me, and my car started losing power and rolling back. I have a transmission issue they sold it this way also electrical.
Jun 17, 2022
STEERING,SERVICE BRAKES
1 complaint
Was driving on a road with 3 lanes .I was in the right lane was switching to middle when my stering and brakes just locked up I was not able to control the car I ended up all the way in the left lane crashed into a car and ended up on the divider
Aug 04, 2021
SEATS
1 complaint
WHEN I BOUGHT MY 2ND CLA, I HAVE NOTICED WHENEVER I AM DRIVING & TURN ON THE DRIVER'S HEATED SEAT, THAT IT ALWAYS BURN MY LEFT LEG, SO I WOULD ALWAYS TURN IT OFF. THIS HAS BEEN ONGOING FOR QUITE SOME TIME. FAST FORWARD TO LAST NIGHT (2/20/21), I TURNED ON MY HEATED SEATS & I SMELLED SOMETHING BURNING THEN IT FELT LIKE MY LEG WAS ON FIRE. THIS TIME THE PAIN FROM THE BURNING WAS WORSE THAN THE OTHER TIMES. I IMMEDIATELY TURNED THE HEATED SEAT OFF. I COULD NOT TELL IF THE SEAT WAS GIVING OFF SMOKE BECAUSE IT WAS DARK. I NOTICED THE NEXT DAY THAT THERE WERE A HOLE IN THAT AREA ON MY DRIVERS SEAT WHERE THE PROBLEM OCCURRED. AFTER SEEING THE HOLE IN MY SEAT, I THANK GOD I TURNED THE HEATED SEAT OFF BECAUSE HAD I MOVED MY LEG FROM THAT BURNING AREA ON MY SEAT, IGNORED IT & KEPT DRIVING, I BELIEVE THE SEAT WOULD HAVE CREATED A FIRE! THIS MOST DEFINITELY SCREAMS A FIRE HAZARD, UNSAFE & SHOULD BE DEEMED AS A RECALL ON ALL MERCEDES.
Feb 21, 2021
ELECTRICAL SYSTEM,AIR BAGS,ENGINE
1 complaint
RIGHT AIR BAG MALFUNCTION ERROR AND CHECK ENGINE LIGHT FOR CRANK CASE. THIS IS A VERY COMMON PROBLEM THAT MERCEDES EXPLAINED TO ME AND ALSO TOLD ME TO CHECK BACK FOR RECALLS BECAUSE THEIR VNI SYSTEM WILL PROBABLY SHOW ONE
Dec 25, 2020
ENGINE,FORWARD COLLISION AVOIDANCE
1 complaint
WHILE DRIVING OUT OF A DRIVEWAY, A CAR PULLED NEAR MY CAR. AT THAT TIME, THE CAR WAS STATIONARY. MY WIFE HEARD THE PRE-COLLISION WARNING. THE THE CAR COMPLETELY SHUTOFF OR STALLED. TURNED OFF THE CAR COMPLETELY BY TURNING THE KEY. THEN TURNED THE CAR BACK ON. LUCKY THERE WAS NO ACCIDENT.
Dec 23, 2020
ELECTRICAL SYSTEM,SEAT BELTS
1 complaint
MY SON HAD TO BE CUT OUT OF THE SEAT BACK BECAUSE IT WAS TOO TIGHT AND WRAPPED AROUND HIM. THE SEATBELT STRAP WAS LOCKED AND WOULD NOT EXTEND OUT AT ALL TO LOOSEN FOR EXTRA LENGTH ON THE STRAP. THE SEATBELT STRAP WAS SO TIGHT MY SONS STOMACH WAS WAS CINCHED TO THE POINT WHERE HE COULDN'T BREATH. I'M NOT SURE WHY THE SUSPENSION ON THE STRAP WAS LOCKED EVERY OTHER SEATBELT HAD EXTENDED STRAP. THIS WAS A SCARY EXPERIENCE AND COULD HAVE SEVERELY HURT MY SON. THIS IS UNACCEPTABLE FOR THE PRICE I PAID FOR THIS VEHICLE AND NOT TO MENTION MY CHILD'S SAFETY. I DIDN'T TAKE ANY PICTURES OF THE STRAP AROUND MY SONS STOMACH BECAUSE HE WAS IN PAIN AND WAS FRANTICALLY TRYING TO GET IT LOOSE AND CUT. I HAVE PICTURES OF WHERE I HAD TO CUT THE SEATBELT. I ALSO HAVE A DEFECT WITH MY ELECTRICAL WHICH I CAUSING MY BATTERY TO DIE. THE CAR WILL STAY ON COMPLETELY WITHOUT THE KEY IN THE IGNITION OR STARTED. I HAVE VIDEO OF THAT AS WELL. THIS IS COMPLETELY RIDICULOUS FOR A LUXURY VEHICLE. MY MAIN CONCERN IS THE SAFETY OF MY PASSENGERS ANDY SON SIMPLY UNBUCKLING A SEATBELT AND GETTING STRAPPED IN BECAUSE THE SUSPENSION OF THE STRAP WOULD NOT LOOSEN AND WAS LOCKED IS UNACCEPTABLE. I TRIED EVERYTHING TO PUTTING THE CAR IN DRIVE PRESSING THE BRAKE TO SEE IT THE STRAP WOULD UNLOCK AND NOTHING WORKED. MY SON WAS IN PAIN BECAUSE OF THIS DEFECT O HAD TO CUT THE SEAT BELT STRAP OFF FRANTICALLY. THIS IS NOT OKAY!
Dec 04, 2020
FUEL/PROPULSION SYSTEM
1 complaint
STRONG GASOLINE ODOR INSIDE THE CAR. DEALER REMOVED THE REAR SEAT. REMOVED LEFT AND RIGHT FUEL TANK ACCESS COVERS. FOUND SUCTION JET PUMP AREA WET WITH GASOLINE. FOUND THE FUEL SENDING UNIT LEFT SIDE CRACKED AND LEAKING. THEY RECOMMENDED REPLACING SUCTION JET PUMP AND AUXILIARY PUMP COSTING $1,571.00. THE SMELL IS CONSTANT WHETHER MOVING OR NOT AND REGARDLESS OF LOCATION. I COUGH WHEN DRIVING THE CAR HENCE I SELDOM USE IT. IF I CAN NOT AVOID USING THE CAR I OPEN ALL WINDOWS AND TELL ANY PASSENGER TO AVOID SMOKING TO PREVENT FIRE. I STARTED TO NOTICE THIS ISSUE MID AUGUST 2020.
Nov 12, 2020
SEATS,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
1 complaint
WHEN THE CAR IS IN IDLE AND IN MOTION, THE CABIN OF THE VEHICLE FILLS WITH A SMELL OF FUEL, AND IT WAS ALSO DISCOVERED THAT THE CAR ALSO HAS BEGAN LEAKING FROM THE FUEL TANK LOCATED UNDERNEATH THE REAR SEATS.
Sep 23, 2020
POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
ON THIS DAY, I WAS NEARLY KILLED IN MY 2014 MERCEDES CLA250 4MATIC THAT STALLED ON A HIGHWAY IN NEW YORK CITY. THE CAR HAS ROUGHLY 40,300 MILES ON THE ODOMETER. I WAS DRIVING ON THE BROOKLYN QUEENS EXPRESSWAY AT 4:00AM. THE CAR'S MOTOR STALLED AND THE CAR CAME TO A STOP IN THE LEFT LANE. THERE WERE NO SHOULDERS. I ATTEMPTED TO GET THE CAR RESTARTED BUT ALL I GOT WERE FLASHING DASHBOARD LIGHTS. I ATTEMPTED TO PUT UP A WARNING TRIANGLE TO THE REAR OF THE CAR, BUT THE TRAFFIC WAS MOVING TOO QUICKLY FOR ME TO SAFELY DO THAT. I SAT IN MY CAR AND BUCKLED MY SEAT BELT. I CALLED 911 TO ANNOUNCE MY EMERGENCY AND I CONTACTED MY CAR'S INSURER FOR A TOW TRUCK (THEY PROVIDE SUCH A SERVICE). WITHIN MOMENTS, A TOYOTA WITH TLC PLATES SMASHED INTO MY CAR SENDING ME INTO THE BARRIER. THE REAR OF THE CAR WAS BROKEN AND DEFORMED. THE FRONT OF THE CAR IS OKAY, BUT THE APPEARANCE OF THE REAR IS SUCH THAT I BELIEVE I LOST MY CAR. I READ ONLINE THAT THIS MODEL HAS A STALLING PROBLEM AND THAT OTHERS HAVE GONE THROUGH THIS. I WAS ONE OF THE UNLUCKY OWNERS AND I WILL BE SUING. THIS CAR'S AIRBAGS DID NOT DEPLOY AND I AM INJURED AND BEING TREATED IN A HOSPITAL.
Jul 20, 2020
POWER TRAIN,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
WHILE TRAVELING WITH MY WIFE AND NEWBORN ON HIGHWAY 64 MY 2014 CLA MB CUT OFF( WHILE IN MOTION ) AND GAVE A CODE 'DO NOT SHIFT GEARS 'VISIT DEALER. SOMEHOW THE CAR SWITCH TO NETURAL WHILE I COAST THE CAR TO A SAFE EDGE OF THE ROAD. WE WERE TERRIFIED!! NEXT IT GAVE A TRANSMISSION CODE IN RED TO DO NOT SHIFT VISIT DEALER. I'M NOT SURE IF ANY RECALLS BUT THIS IS A SAFETY THAT NEEDS ATTENTION!!
Jul 18, 2020
STEERING,ELECTRICAL SYSTEM
1 complaint
WHILE DRIVING 30 MPH I RECEIVED A RED PARKING BRAKE ERROR AND MY CAR BEGAN TO BE VERY DIFFICULT TO STEER. I THEN PULLED OVER AND RECEIVED A YELLOW PRE-SAFE MODE ERROR WHICH ILLUMINATED THE CHECK ENGINE LIGHT, ABS LIGHT, PARKING LIGHT. I TOOK IT TOOK THE DEALER AND WAS TOLD IT WAS A RIGHT TIRE SENSOR. THIS APPEARS TO BE AN ONGOING PROBLEM WITH THESE CARS AND IT'S DEFINITELY NOT SAFE. THIS DEFINITELY NEEDS TO BE RECALLED.
Apr 27, 2020
ELECTRICAL SYSTEM,STRUCTURE
1 complaint
LAST WEEK ON MARCH 31ST I WENT TO TURN MY VEHICLE ON SINCE I WANTED TO MOVE IT FROM MY PARKING SPOT IN THE NEIGHBORHOOD TO MY GARAGE IN ORDER FOR ME TO GO TO THE GROCERY STORE SHORTLY WITH MY 2 MONTH OLD BABY. AS SOON AS I PUT THE KEY IN THE INGNITION SLOT AND TURN THE KEY I HEARD LIKE A ZAPPING NOISE INSTANTLY AND NOTICED IN A MATTER OF SECONDS SMOKE COMING FROM UNDERNEATH THE STEERING WHEEL AREA. SORT OF NEAR THE FLOOR OS THE DRIVERS SIDE. I IMMEDIATELY HOP OUT OF THE VEHICLE TO SEE WHAT HAD HAPPENED AND WHERE THE SMOKE WAS COMING FROM AND JUST AS QUICKLY FLAMES STARTED COMING FROM THE SAME AREA AS THE SMOKE. I CALLED 911 AND IN LESS THAN 3 MINUTES THE ENTIRE INSIDE OF THE VEHICLE WAS IN FLAMES, BURNING DOWN. THE FLAMES THEN BLEW ALL THE WINDOWS AND MOON ROOF TRYING TO ESCAPE THE VEHICLE AND BY THE TIME THE FIRE RESCUE CAME MOST OF THE VEHICLE WAS GONE. I THANK GOD I DIDNT GET TO MOVE THIS VEHICLE AS I HAD ORIGINIALLY PLANNED BECAUSE IT WOULD HAVE COST ME MY LIFE AND MY FAMILIES. I OWNED THIS VEHICLE ONLY ABOUT 3 YEARS AND IT NEVER EVER GAVE ME PROBLEMS. ALL OF ITS MAINTANANCE WAS UP TO DATE AND NEVER HAD ANY ELECTRICAL ISSUES OR MAJOR REPAIRS DUE TO ANYTHING. I AM ALMOST CERTAIN THIS WAS A FUSE OR ELECTRICAL PROBLEM THAT CAUSED THE VEHICLE TO BURST INTO FLAMES DUE TO THE ZAPPING NOISE I HEARD AS THE VEHICLE WAS BEING TURNED ON. I HAD BEEN DRIVING THIS VEHICLE PERFECTLY FINE WHICH IS WHY THIS CAME AS A HUGE SURPRISE. I WANT TO MAKE SURE OTHERS ARE AWARE OF THIS ISSUE SINCE ITS A HUGE RISK. MY SPECIFIC VEHICLE HAS NEVER HAD ANY RECALLS AND IM ALWAYS CHECKING AND UP TO DATE WITH EVERYTHING. I WILL BE CONTACTING THE MERCEDES BENZ MANUFACTURING COMPANY TO LET THEM KNOW OF THIS AS WELL.
Apr 10, 2020
SERVICE BRAKES
1 complaint
THE BREAKING SYSTEM HAS GONE OUT ON THIS CAR WHILE DRIVING THREE DIFFERENT TIMES. IT'S EXTREMELY SCARY AND HAS ALMOST CAUSED AN ACCIDENT EACH TIME AS THERE IS NO WARNING WHEN THE SYSTEM FAILS. ONE MINUTE THE CAR IS FINE AND THE NEXT YOU CANNOT STOP. NO WAY TO KNOW IT'S ABOUT TO HAPPEN UNTIL YOU PRESS THE BREAK PEDAL. THE FIRST TIME WE HAD IT FIXED FROM THE MECHANIC HE SEEMED TO BELIEVE IT WAS A FLUKE THE BREAK BOOSTER PART WENT BAD SO WE FIXED IT. SECOND TIME WE RETURNED TO THE SAME MECHANIC AND HE SAID THE ENTIRE SYSTEM FAILED AND REPLACED ALL THE PARTS INCLUDING THE BOOSTER. EXCEPT THIS TIME HE WAS ABLE TO EXCHANGE THE BOOSTER UNDER A PART WARRANTY. NOW IN THE LAST FEW DAYS THE ENTIRE SYSTEM FAILED AGAIN WITH NO EXPLANATION. ALL THREE INSTANCES HAVE HAPPENED IN LESS THAN A YEAR. THERE IS OBVIOUSLY A DESIGN FLAW IN THIS CAR AND IT'S EXTREMELY DANGEROUS AND WE DO NOT KNOW WHAT TO DO. WE GOT LUCKY NOT HAVING AN ACCIDENT AS WELL AS SOME OF THE SECOND AND THIRD REPAIRS BEING UNDER A PARTS WARRANTY. THERE CURRENTLY IS NOT A RECALL WE CAN FIND FOR OUR MODEL BUT IF YOU LOOK UP OTHER MERCEDES MODELS THEY HAVE A BREAK SYSTEM FAILURE RECALL. THIS NEEDS ATTENTION!
Jan 22, 2020
STEERING,VEHICLE SPEED CONTROL,ENGINE
1 complaint
I WAS DRIVING MY CAR WHEN ALL OF A SUDDEN THE CAR SLOWED DOWN AND THE STEERING BECAME STIFF. THE PRE SAFE LIGHT CAME ON THE SCREEN ALONG WITH "PARKING BRAKE" "TRACTION CONTROL" ALTHOUGH THE PARKING BRAKE WAS NOT APPLIED. I HAD TO HAVE MY CAR TOWED HOME BECAUSE IT WAS UNSAFE TO DRIVE.
Jun 27, 2019
AIR BAGS,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
SEE UPLOADED DOCUMENT PROTECTED AUTO ISSUES FOR FULL STORY. HENNESSY BUICK, MAZDA, GMC SOLD ME A CAR 8/18/2017 UNKNOWINGLY I DISCOVERED ON 2/5/2019 THAT IT HAD AN ILLEGAL CAN BLOCKER/SWITCH (MANIPULATES COMPUTER SYSTEMS IN CAR AND TAMPERS TRUE MILEAGE ON CAR) INSTALLED IN IGNITION SWITCH. AFTER OBTAINING EMISSIONS TEST 12/26/2018, SEVERAL CAR FAILURES BEGAN TO HAPPEN WHILE STATIONARY AT TESTING CENTER. WHILE IN MOTION THAT DAY, SEVERAL LIGHTS BEGAN TO STOP WORKING. IN JANUARY 2019, WHILE DRIVING THE POWER STEERING FAILED CAUSING ME TO BE UNSAFE AS I COULD NOT BRAKE, GAS OR TURN WHEEL. THE BLOCK AFFECTED ALL ITEMS ABOVE, EXCLUDING WHEELS & VISIBILITY,BUT DUE TO LIMITATIONS I WAS ONLY ABLE TO SELECT 3
Feb 15, 2019
VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM
1 complaint
WHILE DRIVING AT NORMAL STREET SPEED "COLLISION PREVENTION ASSIST INOPERATIVE" DISPLAYED AND CAR WOULD NOT ACCELERATE. I WAS IN TRAFFIC, BUT WAS ABLE TO EXIT AND PULL OVER AND PARK, TURNED CAR OFF, & BACK ON. DISPLAY RESET AND CAR NORMAL. TOOK TO DEALERSHIP IMMEDIATELY-REPAIR WAS "NON CONNECTING PINS". TOO EARLY TO TELL IF THIS SOLVES. UPON INVESTIGATION, THIS IS A COMMON ISSUE WITH 2014 MB AND I WANT TO DOCUMENT THIS EXTREMELY DANGEROUS PERFORMANCE.
Dec 06, 2018
VISIBILITY,STRUCTURE
1 complaint
I WAS DRIVING MY CAR ON LOCAL STREETS, SUDDENLY I HEARD A CRACKING NOISE FROM THE SUNROOF. AFTER THAT I PULLED MY CAR ASIDE AND NOTICE THAT THERE WAS A SMALL CRACK ON THE SUNROOF. (SEE ATTACHED PHOTOS) THERE WAS NO FALLING FOREIGN OBJECTS, NO IMPACT FROM THE WEATHER. I HAVE NO CLUE WHAT IS THE CAUSE OF THE DAY CRACK. MY FIRST REACTION WAS TO CALL THE INSURANCE COMPANY AND FIND A PARKING LOT TO STORE THE CAR. AFTER I CONTACTED THE INSURANCE COMPANY AND I WAS ON MY WAY TO THE PARKING LOT, THE SUNROOF SHATTERED COMPLETELY. SOME OF THE GLASS PIECE EVEN FELL AND CAUSED INJURY TO MY WIFE. THIS WAS DEFINITELY A MANUFACTURE DEFECT BECAUSE THERE WAS NO IMPACT FROM THE OUTSIDE AT THAT TIME AND YOU CAN ALSO CLEARLY TELL FROM THE PICTURE OF THE CRACK. IT IS NOT CAUSED BY ANY FALLEN FOREIGN OBJECT. I WAS NOT ABLE TO DRIVE THE CAR ANYMORE AT THE RISK OF MY FAMILY'S INJURY SO I CALLED THE MB ROADSIDE ASSISTANCE TO HAVE THE CAR TOLLED. THE SHATTERED SUNROOF NOT ONLY CAUSE DIVERSION OF THE DRIVER'S ATTENTION AND ALSO CAUSE BODY INJURY FROM THE FALLEN GLASS PIECES. MERCEDES IS NOT RESPONDING TO THE COMPLAIN. DEALER IS TAKING THE RESPONSIBILITY ON THIS ISSUE AND CHARGE ME $2,400 TO REPAIR THE SUNROOF. I DID A SEARCH ON INTERNET AND I NOTICED THAT SIMILAR CASES ARE WIDELY SEEN WORLDWIDE, SEE BELOW LINKS TO RECENT INCIDENTS IN CALIFORNIA AND UK. HTTPS://TWITTER.COM/RED_DEVIL718/STATUS/979365018843172865 HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2018/MERCEDES-BENZ-SUNROOF-SHATTERED.SHTML (CALIFORNIA CLASS ACTION LAWSUIT ON GLA) HTTPS://TWITTER.COM/SRINIVAS_KAMATH/STATUS/814467425190100992 ONE OF THE RECENT CASE EVEN CAUSED INJURY TO A DRIVER WHO IS A PILOT. HE BOUGHT THE CASE TO THE COURT IN CALIFORNIA. I REALLY THINK MERCEDES SHOULD BE RESPONSIBLE FOR THIS ISSUE AND EVALUATE THE RISK, CONSIDER A RECALL SINCE THIS IS NOT AN UNCOMMON CASE.
May 18, 2018
POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
WHEN L DRIVE, SUDENTLY THE PRE SAFE MALFUNCTION ESP COME UP IN MY DASH, AND L LOST MY ACCELERATION IMMEDIATLY L PULL MY CAR OVER THE SIDEWALK.UNTIL NOW L STILL GET THE SAME PROBLEM. I WENT TO 3 MECANIC SHOP, THEY CAN NOT DO NOTHING. ITS NOT SAFE TO DRIVE A CAR LIKE THAT.
Feb 14, 2018
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
1 complaint
I WAS GETTING OFF WORK AND I WAS ABOUT TO GET OUT OF THE GARAGE AND I DROVE FOR ABOUT 100 YARDS AND I GET THE CHECK ENGINE LIGHT ON, POWER TERAIN LIGHT ON SAYING DISABLED AND ON THE DASHBOARD IT SAID INOPERATIVE SEE OPERATORS MANUAL AND ALSO PRE_SAFE FUNCTIONS LIMITED. IT WAS GOING BACK AND FORTH BETWEEN THESE TWO. WHEN I WAS DRIVING GOING ABOUT 5MPH, THE CAR WOULD SPEED UP BY ITSELF WITHOUT ME TOUCHING THE GAS PEDAL, THEN IT WOULD SLOW DOWN AND SPEED UP AGAIN. IT WAS LIKE I WAS LEARNING TO DRIVING STICK SHIFT, STOP AND GO, EXCEPT THE CAR WAS DOING IT BY ITSELF. THEN I PARKED THE CAR, AND THE ARROW IN TACHOMETER WAS GOING UP AND DOWN. IT WOULD GO TO 1.5 AND THEN DROP TO .5 EVERY SECOND OR SO. THEN I STEPPED ON THE GAS AND FLOORED IT WHILE I HAD IT ON PARK AND IT DID NOTHING. I SHUT IT OFF AND STARTED IT AGAIN TO SEE MAYBE IT WOULD GET FIXED BUT IT DIDN'T. I LEFT THE CAR THERE OVERNIGHT AND THE NEXT MORNING WHEN THE TOW TRUCK CAME I STARTED IT, AND ONLY THE CHECK ENGINE LIGHT REMAINED ON, EVERYTHING ELSE WAS GONE. I DROVE IT FOR ABOUT 500 YARD TO GET IT OUT OF THE GARAGE TO MAKE IT EASIER TO TOW. I HAVE HEARD MANY OTHER PEOPLE HAD SOME ISSUES WITH 2014 CLA 250
Feb 09, 2017
ELECTRICAL SYSTEM,TRACTION CONTROL SYSTEM
1 complaint
PRE SAFE FUNCTIONS LIMITED LIGHT AND INOPERATIVE TRACTION CONTROL LIGHT COMES ON CAR IMMEDIATELY LOSES 50 PERCENT POWER AND WILL NOT ACCELARATE. 15 TIMES IN A 1YR PERIOD. DEALER DOESN'T SEE A PROBLEM..TODAY FOR THE 5TH TIME I WAS NEARLY HIT BY AN ONCOMING VEHICLE. TWO WEEKS AGO PROBLEM OCCURED WHILE I WAS IN A FUNERAL PROCESSION GOING THROUGH AN INTERSECTION THE VEHICLE BEHIND ME HAD TO SWERVE TO AVOID A REAR END COLLISION..I DO NOT FEEL SAFE DRIVING A CAR I PAID 50,000 FOR.. *TR
Oct 28, 2016
TIRES,WHEELS
1 complaint
I AM WRITING TO RAISE SERIOUS CONCERNS ABOUT THE RUN-FLAT TIRES INSTALLED ON MY 2014 CLA 250. AFTER 12,830 MILES, I EXPERIENCED MY FIRST FLAT TIRE. AFTER CONSULTING THE OWNER'S MANUAL, I LEARNED THAT I HAD RUN-FLAT (MOEXTENDED) TIRES AND COULD PROCEED (HAVING THE ABILITY TO DRIVE 50 MILES ON THE FLAT, ACCORDING TO MY MANUAL). I WAS SHOCKED TO LEARN THAT THIS TIRE, COULD NOT BE REPAIRED AND THAT MY ONLY OPTION WAS TO PURCHASE A NEW TIRE. ON 8/29/16, I WAS TRAVELING SOUTH ON HIGHWAY 101 IN A VERY RURAL PART OF HUMBOLDT COUNTY IN NORTHERN CALIFORNIA, AND EXPERIENCED ANOTHER FLAT TIRE (AGAIN WITH ONE OF THE FACTORY INSTALLED TIRES). FROM A DESERTED GAS STATION IN A PLACE CALLED WEOTT, I TRIED TO CALL MERCEDES-BENZ ROADSIDE ASSISTANCE BUT AFTER BEING PUT ON HOLD AND TRYING TO NAVIGATE THE MENU, I GAVE UP. I KNEW THAT THERE WERE ONLY SMALL TOWNS FOR APPROXIMATELY 75 MILES SOUTH OF ME, SO I CHOSE TO RETURN TO FORTUNA (WHERE MY SISTER LIVED), APPROXIMATELY 20 MILES TO THE NORTH). THE MILEAGE AT THE TIME OF THIS FLAT WAS 22, 684. JUST A FEW MILES AWAY FROM MY DESTINATION, I PULLED OVER BECAUSE THE VIBRATION IN THE CAR HAD TURNED TO SHAKING AND I WAS FINDING IT VERY DIFFICULT TO CONTROL MY VEHICLE. I BECAME FRIGHTENED THAT I MIGHT LOSE CONTROL. I MUST REITERATE THAT AT THIS POINT I WAS EXTREMELY FRIGHTENED FOR MY SAFETY AND PULLED OVER ON THE SIDE OF HIGHWAY 101 AND CALLED FOR A TOW TRUCK. I HAD DRIVEN CAUTIOUSLY FOR ONLY 25 MILES ON THE FLAT TIRE, NOTHING NEAR THE 50 MILES PROMISED IN MY AUTO MANUAL. AT THE TIRE CENTER, I OPTED TO PURCHASE TWO NON RUN FLAT TIRES. 1) IS THERE A QUALITY ISSUE THAT NEEDS TO BE INVESTIGATED REGARDING THE FACTORY INSTALLED MOEXTENDED TIRES? 2) CLEARLY THE MOEXTENDED TIRES ARE NOT DESIGNED TO BE RUN WHEN FLAT FOR 50 MILES, AND THAT NEEDS TO BE CHANGED IN THE AUTO MANUAL. *TR
Oct 17, 2016
VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
1 complaint
MULTIPLE EPISODES OF "PRE-SAFE FUNCTIONS LIMITED" OCCURRING. WHEN THIS MESSAGE APPEARS THE CAR SUDDENLY LOSES ACCELERATION AND YOU ARE NOT ABLE TO GO ABOVE 30 MPH DESPITE PRESSING ON THE GAS PEDAL. THIS HAS OCCURRED ON NORMAL 35-45 MPH STREETS BUT HAS HAPPENED MULTIPLE TIMES ON THE HIGHWAY WHEN THE CAR IS GOING 65 MPH. LUCKILY, NO MOTOR VEHICLE ACCIDENTS HAVE OCCURRED BECAUSE OF THIS ISSUE. THE CAR IS ABLE TO ACCELERATE AND FUNCTION NORMALLY AFTER TURNING THE ENGINE OFF AND ON AGAIN. HAVE GONE TO MERCEDES DEALER MULTIPLE TIMES TO FIX ISSUE. THE FIRST TIME IT OCCURRED, MERCEDES UPDATED SYSTEM SOFTWARE. NEXT THEY REPLACED VEHICLE SENSORS. MOST RECENTLY THEY CLAIMED THE ISSUE WAS DUE TO OIL PUMP FAILURE. THEY REPLACED AN OIL CONTROL VALVE AND OIL PAN. FOUR DAYS AFTER THE REPAIR I RECEIVED THE SAME "PRE-SAFE FUNCTIONS LIMITED MESSAGE, MY CAR STALLED WHILE I WAS GOING 40 MPH. I HAVE RETURNED THE CAR TO THE DEALER ONCE AGAIN TO RUN DIAGNOSTICS. THIS HAS OCCURRED MANY TIMES IN THE TWO AND A HALF YEARS THAT I'VE OWNED THE VEHICLE. IT IS CURRENTLY AT 49,200 MILES AND HAS BEEN PROPERLY SERVICED. EACH TIME I BRING THE CAR IN FOR THIS ERROR MESSAGE MERCEDES REPLACES A NEW PART BUT IT DOES NOT SOLVE THE PROBLEM.
Mar 21, 2016
STEERING,POWER TRAIN,ENGINE
1 complaint
BOUGHT THE CLA 250 BRAND NEW IN 2014, VEHICLE HAS NOW TWICE GONE IN TO PRE-SAFE MODE AND INOPERATIVE MODE WHILE DRIVING. THE CAR SWITCHES TO NEUTRAL AS I AM DRIVING AND THEN REFUSES TO SHIFT IN TO DRIVE OR REVERSE LEAVING ME STRANDED IN THE STREETS ON TWO OCCASION WHICH COULD HAVE CAUSED TWO VERY SERIOUS ACCIDENTS. THE CAR ON THE SECOND TIME HAD TO BE TOWED TO DEALERSHIP WHO COULD'NT FIND ANYTHING WRONG WITH THE CAR. THERE SOLUTION WAS MORE OF A GUESS ABOUT A CPU NEEDING TO BE REPLACED.
Nov 20, 2015
STRUCTURE,UNKNOWN OR OTHER
1 complaint
WHILE DRIVING ON THE HIGHWAY, I HEARD A SUDDEN LOUD EXPLOSION, THE PANORAMA SUNROOF SHATTERED AND GLASS RAINED DOWN ON ME AND EVERYWHERE WITHIN THE CAR. THERE WAS NO EVIDENCE OF ANYTHING HITTING THE CAR OR THE SUNROOF, IT JUST SPONTANEOUSLY EXPLODED.
Aug 04, 2015
VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
1 complaint
THE CAR SHOWED "PRE-SAFE UNAVAILABLE" AND SHOWED THAT THE STABILITY CONTROL OFF LIGHT ON THE DASH. IT WENT INTO "LIMP" MODE JUST BEFORE A DANGEROUS Y SHAPED INTERSECTION WHERE I WAS TURNING TO THE LEFT LEG OF THE Y AND THE ONCOMING TRAFFIC WAS FROM THE RIGHT SIDE OF THE Y. THE CAR WAS ALMOST TOTALLY UNRESPONSIVE TO THROTTLE INPUTS, AND AS I HAD TO SLOW DOWN TO SEE DOWN THE HILL TO THE RIGHT SIDE OF THE Y, ACCELERATION ACROSS THE INTERSECTION WAS LESS THAN NORMAL WALKING SPEED. LUCKILY, THERE WAS NO TRAFFIC COMING TO THE RIGHT OR BEHIND ME. DEALER WAS UNABLE TO FIND THE CAUSE. I TRADED THE CAR IN FOR THE NEXT YEAR MODEL DUE TO FEELING UNSAFE DRIVING IT. *TR
Mar 20, 2015
STEERING,EQUIPMENT ADAPTIVE/MOBILITY,ENGINE
1 complaint
PURCHASE MY 2014 CLA 250 IN JANUARY 2014 FOR MY DAUGHTER. IN MAY MY DAUGHTER CALL AND SAID THE CAR JUST STOPPED RUNNING WHILE SHE WAS DRIVING IT. DIDN'T REALLY THINK ANYTHING OF IT BECAUSE SHE WAS A NEW DRIVER. ABOUT 3 WEEKS LATER SHE SAID IT DID THE SAME THING. AGAIN IN OCTOBER 2014 I WAS DRIVING THE CAR. DRIVING ABOUT 40MPH AND THE CAR JUST STOP MOVING. A MESSAGE OF INOPERATIVE CAME THE SCREEN. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD. THE STEERING WAS VERY HARD TO TURN AND NOTHING WOULD WORK EXCEPT FOR THE BRAKES. IF YOU TURN THE CAR OFF AND START IT AGAIN THE CAR WILL START WORKING AGAIN. PUT THE CAR INTO THE SHOP. THEY SAID IT WAS A COMPUTER UPDATE. MERCEDES DEALER UPDATED THE SYSTEM. AS THEY WERE DRIVING THE CAR BACK TO ME THE SAME THING HAPPENED. SO THEY TOOK IT BACK TO THE DEALER KEPT IF A WEEK AND SAID THEY FIXED THE PROBLEM. THREE MONTHS LATER EXACTLY 1 YEAR HAVING THE CAR. MY DAUGHTER WAS DRIVING TO SCHOOL AND IT STOP RUNNING AGAIN AND THIS TIME THE TIRE LIGHTS CAME ON. SO I PICKED THE CAR UP FROM SCHOOL AND ON THE WAY HOME THE CAR STOP RUNNING AGAIN RECEIVED THE SAME MESSAGE AS ALWAYS THE CAR IS INOPERATIVE. THIS HAS HAPPENED IN ONE YEAR OF OWNING THE CAR 6 TIMES. THIS IS VERY DANGEROUS. I DO NOT ADVISE ANYONE TO PURCHASE THIS CAR. *TR
Jan 20, 2015
POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC),ENGINE,VISIBILITY/WIPER
1 complaint
VEHICLE'S TRANSMISSION & THROTTLE RESPONSE IS JERKY & UNPREDICTABLE. ROTORS WENT BAD AT 5,000 MILES, BEGINNING TO GO BAD AGAIN AT 12,000. NUMEROUS UNKNOWN INTERIOR RATTLES.WINDSHIELD WIPER COMPLETELY FLEW OFF VEHICLE WHILE DRIVING IN HEAVY RAIN - VISIBILITY INSTANTLY REDUCED TO NEAR-ZERO. ON TWO OCCASIONS, THE CAR DISPLAYED "PRE-SAFE FUNCTIONS LIMITED/ESP INOP" MESSAGE FOLLOWED BY ENGINE IMMEDIATELY LOSING POWER ON FREEWAY, WHICH COULD HAVE ENDED VERY BADLY. NOT ONLY IS THIS VEHICLE OF POOR QUALITY, IT IS BECOMING INCREASINGLY DANGEROUS TO DRIVE. SERIOUSLY CONSIDERING PURSUING STATE LEMON LAW. *TR
Jan 04, 2015
STEERING,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
AS I WAS DRIVING ON THE HIGHWAY AROUND 65 MILES PER HOUR, THE VEHICLE'S CHECK ENGINE CAME UP AND SAID " INOPERATIVE, PRE SAFE INACTIVE" I FREAKED OUT. I WAS AT HIGHWAYS SPEEDS AND IT WAS INOPERATIVE. I NOTICED THAT THE POWER STEERING WAS AFFECTED AND THE VEHICLE WAS UNRESPONSIVE WHEN I ACCELERATED. THE ABS SYSTEM WAS DISABLED, I WAS SCARED EVEN TO BRAKE BECAUSE I KNOW THAT WHEN THE ABS SYSTEM IS DISABLED THE BRAKES CAN LOCK UP AND CAUSE AN ACCIDENT, INJURIES AND EVEN DEATH. I HAVE NOTICED THAT MANY CLA250 OWNERS HAVE THE SAME PROBLEM. *TR
Sep 03, 2014
POWER TRAIN,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
1 complaint
I WAS DRIVING ON A MAIN ROAD WHEN SUDDENLY THE CAR SHUTS OFF COMPLETELY. I COULD NOT GET IT TO START, NOR PUT IT ON NEUTRAL GEAR, TO AT LEAST PUSH IT AWAY. A MESSAGE IN RED POPS UP ON THE SCREEN THAT SAYS "SERVICE REQUIRED, DO NOT SHIFT GEARS, VISIT DEALER". I COULD NOT PUSH THE CAR AT ALL, BECAUSE THE GEAR SHIFTED AUTOMATICALLY TO PARKING AND IT WON'T MOVE TO NEUTRAL. I WAS STUCK ON THE MAIN ROAD FOR 15 MINUTES. I WAS LUCKY NOT TO GET HIT OR RUN OVER BY THE INCOMING TRAFFIC. I CAUSED A PANIC ON THE STREET BECAUSE I WAS BLOCKING IT. FORTUNATELY, A POLICE CAR SHOWED UP, AND THE OFFICER HELPED ME BY DIVERTING THE TRAFFIC AWAY FROM ME. I HAD THE CAR CHECKED TWO MONTHS PRIOR TO THIS INCIDENT AT THE DEALER, AND THEY TOLD ME THAT THERE IS NOTHING WRONG WITH THE CAR, AND THAT THEY HAVE UPDATED ITS SOFTWARE TO THE LATEST VERSION. I HAD THE CAR TOWED BACK TO MERCEDES-BENZ NOW, AND WILL WAIT THE RESULTS. *TR
Aug 27, 2014
POWER TRAIN,ENGINE
1 complaint
WHILE DRIVING THE VEHICLE LOSES POWER AND BARELY HAS ANY ACCELERATIONS. THE WARNING SIGN SAID INOP SEE OWNERS MANUAL. I HAD TO PULL OVER, RESTART CAR THEN IT WAS BACK TO NORMAL. THIS HAS HAPPENED TWICE AT THE EXACT SAME ROAD. I WAS AT A STOP LIGHT, MADE A LEFT TURN, DROVE ABOUT HALF A MILE THEN THIS STARTED. THIS IS VERY DANGEROUS! *TR
Jul 15, 2014
VISIBILITY,EQUIPMENT ADAPTIVE/MOBILITY
1 complaint
DRIVING ON HIGHWAY AT 70 MPH WHEN I NEARLY CAUSED A COLLISION BECAUSE I ENCROACHED ON ANOTHER CAR'S SPACE IN THE NEXT LANE TO MY LEFT. I BELIEVE THIS WAS DUE TO THE FACT THAT THE CLA250 DRIVER SIDE MIRROR DOES NOT ADEQUATELY COVER THE BLIND SPOT AND DOES NOT PROVIDE SAFE AND EFFECTIVE VIEW OF THE LEFT LANE. THE MIRROR IS ADJUSTED ALL THE WAY OUT BUT CAN ONLY SEE THE QUARTER PANEL OF THE CLA250. DURING MY NEAR-COLLISION, I DID PHYSICALLY TURN MY HEAD AND SHOULDERS TO VIEW THE TRAFFIC ON THE LEFT LANE (THREE LANE HIGHWAY). IT WAS CLEAR. AS I WAS ABOUT TO SWITCH INTO THE LANE 2 SECONDS LATER, ANOTHER CARE WAS ALREADY IN THE SPACE THAT THE CLA250 SIDE MIRROR DID NOT GIVE ME A SECOND OPPORTUNITY TO VIEW. I BELIEVE THIS IS A DEFECT IN DESIGN AND PRESENTS A HAZARDOUS CONDITION. *TR
May 14, 2014
ELECTRONIC STABILITY CONTROL (ESC),ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
CAR COMPLETELY SHUTOFF TONIGHT ON THE HIGHWAY AND LUCKILY I WAS ABLE TO GET PULLED OVER WITHOUT INCIDENT. I HAD NUMEROUS MESSAGES ON THE DISPLAY, INCLUDING "SERVICE REQUIRED, DO NOT SHIFT GEARS, VISIT DEALER" AND "ESP INOPERABLE, SEE OPERATOR'S MANUAL". THE CAR WOULD NOT DO ANYTHING ONCE I PULLED OVER, NOTHING HAPPENED WHEN I TURNED THE KEY, NO NOISES, NOTHING. MB ROADSIDE ASSISTANCE CAME AND TRIED TO JUMP START AND DISCONNECT THE BATTERY TO NO AVAIL. SO, OFF ON THE TOW TRUCK IT WENT. *TR
May 14, 2014
FUEL SYSTEM, GASOLINE,VEHICLE SPEED CONTROL,ENGINE
1 complaint
I HAVE PARTIAL VIDEO IF THIS INCIDENT. INCIDENT OCCURRED AT 991 ODOMETER MILES. AFTER DRIVING APPROX. ~300 MOSTLY CONTIGUOUS, FLAT, RURAL HIGHWAY MILES IN-BETWEEN LINCOLN, NE AND ST. LOUIS, MO (HEADING TO ATLANTA, GA) IN APPROX. 30 WEATHER ON DRY PAVEMENT, THE ENGINE STOPPED PRODUCING ENOUGH ENGINE POWER TO PROPEL THE VEHICLE AT THE 70-75 MPH THAT I WAS TRAVELING. AT APPROX. 60-65 MPH, I APPLIED ADDITIONAL PRESSURE TO THE GAS PEDAL WHICH WAS NOT EFFECTIVE. PUSHING THE GAS PEDAL TO THE FLOOR DID NOTHING EXCEPT, OCCASIONALLY, THE TRANSMISSION WOULD SWITCH QUICKLY IN-BETWEEN THE SAME TWO GEARS, WHICH REGISTERED SLIGHTLY ON THE TACHOMETER BUT DID NOTHING TO ACCELERATE THE VEHICLE OR MAINTAIN SPEED. IT ALMOST FELT AS IF THE TRACTION CONTROL WAS ACTIVATING (BUT MALFUNCTIONING) DESPITE THE GROUND BEING TOTALLY DRY. BY APPROX. 50 MPH I WAS BEING FLANKED AND TAILGATED BY TWO CLEARLY DISGRUNTLED SEMI-TRUCKS AS I TRIED TO PULL OVER TO THE RIGHT. THE VEHICLE SEEMINGLY WOULD MAINTAIN A MAX. OF 35 MPH. UPON RESTARTING THE CAR (NORMAL START), LETTING IT IDLE (NORMAL IDLE), AND THEN ATTEMPTING TO DRIVE TO A SAFER LOCATION, ITS ACCELERATION FELT RESTRICTED AT LOWER RPMS, BUT IT DID BACK UP TO HIGHWAY SPEED AND THE RESTRICTED FEELING ENDED UP BEING TEMPORARY. THE NEAREST DEALER WAS MB OF MARION, IL., APPROX. ANOTHER 200-300 MILES AWAY. ON THE WAY TO THIS DEALERSHIP, THE SAME MALFUNCTION OCCURRED AGAIN ABOUT 50-75 MILES LATER. I WENT THROUGH THE SAME PROCESS AND RESTARTED THE VEHICLE. AT THE MARION, IL DEALER, THE MECHANIC FOUND THE FOLLOWING CODE IN THE COMPUTER: PO29921 - BOOST PRESSURE OF TURBOCHARGER TOO LOW. THE MECHANIC AT THE MARION, IL DEALER AND, LATER, AT ANOTHER DEALER CLOSER TO WHERE I LIVE (MERCEDES OF SOUTH ATLANTA) WAS NOT ABLE TO REPLICATE THIS CODE AND THEREFORE NO REPAIRS HAVE EVER BEEN ATTEMPTED OR MADE. THIS ISSUE HAS NOT RE-OCCURRED HERE IN GEORGIA. *TR
Apr 08, 2014
VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
I PURCHASED A NEW NEW NEW MERCEDES CLA-250C AUTOMOBILE LATE SEPTEMBER 2013. IN MID-OCTOBER I EXPERIENCED UN-COMMANDED ACCELERATION TO ABOVE 5500 RPM. THIS CEASED JUST AS I WAS ABOUT TO APPLY BRAKING. THE CAR THEN BEHAVED NORMALLY. *TR ON CHRISTMAS NIGHT I EXPERIENCED UN-COMMANDED BRAKING WHENEVER I BACKED OFF THE ACCELERATOR PEDAL, THE FORCE OF BRAKING BEING PROPORTIONAL TO THE DEGREE OF LIFT-OFF FROM THE ACCELERATOR. I WAS ABLE TO BRING THE CAR TO A COMPLETE STOP WITHOUT TOUCHING THE BRAKE PEDAL. AT THAT POINT I GROUNDED THE CAR. ON JANUARY 7, 2014 I INFORMED MERCEDES-BENZ ABOUT THE ABOVE. I AM PREPARED TO PROVIDE FURTHER INFORMATION REGARDING THE ABOVE EVENTS AND MY CORRESPONDENCE WITH MERCEDES-BENZ USA SHOULD YOU DESIRE. *TR
Mar 31, 2014
VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
1 complaint
1ST- ON FEB 11TH & 12TH MY 2014 CLA WHICH WAS PURCHASED AT THE MB OF PEMBROKE PINES HAD BEEN TOWED TO THE MB OF POMPANO, FL DEALERSHIP BECAUSE OF THE EPS LIGHTS, "INOPERATIVE" WARNING MESSAGES THAT WERE COMING UP AS WELL AS THE STALLING AND DELAYED ACCELERATION, WHICH I TOOK PHOTOS OF. IT WAS TOWED TO POMPANO FORM MY JOB, MY CAR WAS KEPT AT THE DEALERSHIP FOR 4 DAYS (AS OPPOSED TO THE FEW HRS I WAS TOLD THAT IT WOULD TAKE TO FIX THE COMPUTER ISSUES). NOT ONLY WAS MY CAR IN THE SHOP FOR 3 DAYS, BUT A PART THAT HAD BEEN ORDERED,WHICH MEANS SOMETHING OBVIOUSLY WASN?T FUNCTIONING PROPERLY SO IT HAD TO BE REPLACED. 2ND - I PICKED UP MY VEHICLE ON SAT FEB 15TH FROM THE POMPANO, AFTER GETTING ONTO THE I95 AND DRIVING 2 MINS, THE SAME WARNING SIGNS CAME BACK UP. I EXITED DRIVING 15MPH AND TRYING TO KEEP THE VEHICLE STABLE. MR. MIKE RODRIGUEZ WAS INSTRUCTED TO TEST DRIVE THE VEHICLE, HOWEVER, WHEN HE DID SO THE WARNING SIGNALS WERE GONE. WHY? BECAUSE A SERVICE GUY RESTARTED THE VEHICLE AND DROVE IT INTO THE SERVICE AREA. BEING THAT THE SIGNAL WAS NO LONGER VISIBLE, THE GM SUGGESTED THAT IF THERE WAS EVER A SIGNAL SENT TO THE VEHICLE IT WOULD SHOW UP IN SOME SORT OF READING THEY WERE ABLE TO DO ON THE VEHICLE. WHEN THEY RETURNED, BOTH THE GM AND MR. RODRIGUEZ INFORMED US THAT THE VEHICLE SHOWED THEM THERE WAS NO SIGNAL THAT WAS SENT TO THE VEHICLE ALL DAY. I LITTERALLY JUST SAW IT NOT 30 MINS AGO. WE LEFT & ABOUT 2 MINS FROM MY HOME IN BOCA RATON, THE SIGNAL WAS BACK WITH VENGEANCE! AT THIS POINT I TOOK PICTURES. I PULLED INTO MY DRIVE WAY, BUT THIS TIME I LEFT THE VEHICLE RUNNING. 3RD -ON MARCH 2ND AT AROUND 2:45PM, AFTER ABOUT A WEEK OF HAVING MY VEHICLE BACK, I WAS DRIVING WHEN THE SAME WARNING SIGNS AND ACCELERATION PROBLEMS WERE BACK. I LEFT IT RUNNING WITH ALL THE SIGNALS UP AND IT HAD TO BE TOWED BACK. THIS IS A SUMMARY OF THE INCEDENTS.THIS HAS TO STOP! NOT SAFE! *TR
Mar 18, 2014
VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES,ENGINE
1 complaint
ON SUNDAY, OCTOBER 27, AND TUESDAY, OCTOBER 29, 2013, MY VEHICLE LISTED ABOVE HAD WARNING LIGHTS COME ON THAT STATED, "PRE SAFE, FUNCTIONS LIMITED, INOPERATIVE." IN ADDITION TO THE WORDS, THE ESP AND ABS LIGHTS ILLUMINATED. I TOOK THE VEHICLE TO PENSKE MBZ IN WEST COVINA, CA, ON WEDNESDAY, OCTOBER 30. THEY REPAIRED THE VEHICLE BY DOING A SOFTWARE UPDATE. ON SATURDAY, NOVEMBER 2, 2013, THE CODES RETURNED AND I TOOK THE VEHICLE BACK TO WHERE I BOUGHT IT, ENCINO, CA, MBZ. I WAS TOLD THEY COULD NOT REPLICATE THE CODES AND THEY FOUND NO PROBLEM. THIS IS UNACCEPTABLE! THE VEHICLE IS STILL AT ENCINO MBZ AS THEY ARE TRYING TO REPLICATE THE PROBLEM. WHEN THIS MALFUNCTION OCCURS, THE VEHICLE LOSES POWER AND HAS VERY LIMITED ACCELERATION. IT HAS OCCURRED TWICE ON CITY STREETS AND TWICE ON THE FREEWAY, BOTH IN ECO AND SPORT MODE. ON THE CITY STREETS I AM ABLE TO JUST PULL TO THE CURB. ON THE FREEWAY, IT BECOMES A POSSIBLE LIFE THREATENING EMERGENCY. THERE IS ONLY VERY GRADUAL ACCELERATION, AND AT 65MPH, LIMITED ACCELERATION IS VERY DANGEROUS. THESE FOUR OCCURRENCES HAVE TAKEN PLACE IN LESS THAN A 10 DAY PERIOD AND NO LONG TERM REPAIR HAS YET BEEN ACCOMPLISHED! *TR
Nov 04, 2013
Frequently Asked Questions
How many problems does the 2014 MERCEDES-BENZ CLA-Class have?
The 2014 MERCEDES-BENZ CLA-Class currently has 190 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2014 MERCEDES-BENZ CLA-Class?
The most common problems reported for the 2014 MERCEDES-BENZ CLA-Class are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2014 MERCEDES-BENZ CLA-Class problem data come from?
All problem and complaint data for the 2014 MERCEDES-BENZ CLA-Class comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
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