2023 MERCEDES-BENZ CLA-Class Problems

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Complaints Reported

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Complaints by Component

UNKNOWN OR OTHER

3 complaints

I own a 2023 Mercedes CLA250 VIN: [XXX]. This morning I was driving 50 mph on a road with no traffic, no car in front or behind me, no trees or overhead wires and my sunroof imploded. I have the privacy screen closed which saved me from the shards of glass raining on me. I have included pictures of the roof as well of the poor quality of the glass that is used for the sunroof. I am shocked there is no safety film in that glass to prevent it from shattering. This was a terrible experience- I expected more from a Mercedes. I’m horrified this can happen. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Jun 10, 2025

I was driving on hwy 301 in Maryland at 5am. My sunroof exploded. It was like a bomb went off hatterung glass all over my face and body

Apr 29, 2024

Exploding sunroof. Dealership will not accept responsibility even though this is a known issue with their cars. This exploded on the highway and could have caused major issues for other drivers and myself with flying glass. There was not any external impact that caused the explosion. Mercedes needs to recall and fix this issue to prevent other accidents.

Mar 14, 2024

AIR BAGS

1 complaint

I slid on snow during a storm and hit head on to an oncoming car and my car has been deemed a total loss. During the crash not a single airbag at all deployed. I hit the windshield and the dash, at least one should have gone off, but none of them deployed in the car

Dec 30, 2025

Crash: 1

Injuries: 2

STEERING

1 complaint

While executing a right turn, the steering wheel became locked. The driver attempted to apply the brakes, but they were unresponsive. Consequently, the vehicle collided with the divider.

Dec 23, 2025

Crash: 1

ELECTRICAL SYSTEM,ENGINE

1 complaint

During regular use my 2023, Mercedes Cla 250, had a fault in the instrument display in which the display shut off completely. Only the media display remained on, however the media display is completely useless in this scenario, only the instrument display can show the speed in which the vehicle is traveling and the Rpm range in which the vehicle is being accelerated at. I was left stranded, hopeless, and endangered as a result of this catastrophic vehicle failure.

Oct 03, 2025

4.4/5.0

39 reviews

Frequently Asked Questions

How many problems does the 2023 MERCEDES-BENZ CLA-Class have?

The 2023 MERCEDES-BENZ CLA-Class currently has 6 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2023 MERCEDES-BENZ CLA-Class?

The most common problems reported for the 2023 MERCEDES-BENZ CLA-Class are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2023 MERCEDES-BENZ CLA-Class problem data come from?

All problem and complaint data for the 2023 MERCEDES-BENZ CLA-Class comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.